Apria Healthcare Reviews

Absolutely the WORST company I have ever had to deal with in my life. They lie to you on the phone. Everyone who works for this company is incompetent. They ship items that you never ordered and then bill your insurance. It's an absolute scam. Do NOT use this company. You have other choices.

Cheap CPAP supplies that break 75% of the time and they expect you to pay out of pocket for a replacement. I have been getting supplies from them for 1.5 years. They send a new water chamber every 6 months, so I have had four so far, three have broken. I should not have to pay out of pocket because their supplies can't withstand being cleaned every day as they are supposed to be, nothing unusual outside of that that should cause them to break in less than 6 months.

Back in April of 2025 I asked my Health Care Provider to order me a new nebulizer that I seen on Apria's website, so I took all the info down and gave it to my Dr. so he knew what to order and he did. A few days later I got a call from a rep from Apria, she was asking me to pay 7.69 to get this new Nebulizer to me and that the tubing and all the attachments were disposable, which was what I didn't want and then they wanted me to pay $2.32 every time I ordered new tubing. I told the rep 2 things, I don't want disposable attachments and I hope this machine has a compressor like your website said it does because if it doesn't, I'm sending this back.

Worst health care providers in history. Hands down. They have failed at every turn to help me with continuing orders and supplies. They are absolutely the worst and you should avoid at all costs. Seriously.

I exchange my portable oxygen machine in Denver on January 20, 2025. Brand new out of the box flew into Virginia Norfolk area. My oxygen machine has stopped working and it would not allow me to breathe speaking to their customer service. I was basically told I could go to the ER or urgent care because they were closed. Talked on Call talk to three or four people. Nothing was resolved. They gave me an oxygen machine.. Talked on Call talk to three or four people. Nothing was resolved. They gave me an oxygen machine that only had an hour and a half battery life, which means I cannot fly back home because I don’t have enough battery to get on the plane so on top of that I called the Chesapeake in Norfolk Apria. They sent out a driver, not only did deliver the not the same oxygen machine, but the one and 1/2 hour battery, but I was at my brother‘s assistant living home who has Alzheimer’s and he used their bathroom and stole their phone.

I was trying to pull up paid receipts via the Apria website. My account showed no paid receipts. I called in a few days ago and was told that there had been issues with the website and my account would be fixed and that I would receive an email detailing my purchases. Both NEVER happened. I called today and wasted an hour trying to get a receipt for specific dates that I purchased product. HOW HARD IS IT??? Well, I learned that it is impossible for me to get a receipt. I call Apria, Apria contacts IT, IT generates a text (to verify who I am), I text back the info. and then am told that I will have to wait to see if they can generate a receipt. UGH!! The customer service rep basically told me, "If you want a receipt, don't pay and have us bill you so that you can receive a itemized statement." WOW! I hate that I have to jump through hoops with my health savings account who is requesting this information and now Apria who isn't making it easy one single bit!

I went in on 1/15 for my first time to order CPAP and supplies. They didn't have anything in office and would have to order it. I chose the payment option and they were to contact me regarding this to set it up. They have not, even after I called to let them know. I received notification that it was being delivered on 1/21. It was delivered on 1/22, however they sent me the wrong mask and machine. I was not fitted with a mask, like I was told I would be, nor was I shown how to operate the machine. Now I have to return everything and wait again. Extremely disappointed in their service.

1 Delays and mistakes in getting supplies I ordered N20 nasal mask and got a large safe mask

This has got to be the worst experience I've had with billing. I contacted them months prior to make sure that my account had a $0 balance. It showed a $0 balance on their site but I wanted to make sure. The agent confirmed it. Fast forward about four months later, I received letters from a collections agency saying that I owed them over $300 for supplies which was the original hose and mask. Those two items do NOT cost that much. Please use another company for your CPAP and CPAP supplies.

Extremely dissatisfied. First, they told my doctor my insurance would not cover this. Untrue and they had never submitted this to insurance. Then they sent a machine which didn't work and took a week to get me a working machine. They also never fitted me nor asked what type of sleeper I was (back vs. side etc) and just sent me a mask. Being new, I struggled and struggled with a mask not meant for my face watching the video links they sent to correct (which obviously didn't work as the mask wasn't fit for my face). While their sleep experts put me in a new mask, not getting a chance to have two fitted ones included vs. one left me no options.

DO NOT USE THIS COMPANY. They are insurance company billing scam artists. They will lie to you about what is covered, make you order things you don't need and then send you a bill for hundreds of dollars. And coincidently, the authorization from your insurance company of what is covered, will always come back way after their return period.

My surgeon sent an order for a walker to be used post surgery. A week went by, I heard nothing. I called Apria, sat on hold for 20 minutes, and was told Apria thought they had the wrong insurance group ID. It was the correct number. The employee said she would get the manager to take care of it and they would call me. Two days later, I called them because they never called. This time the employee (Lisa) said nothing had been done and she would call the insurance and call me back. I told her my surgery was in 5 days. She never called me back. I am now going to have to buy one at Walmart as Jan 14, 2026 is surgery day. Apria is a terrible company.

This company is a nightmare. I had a c-pap machine that the Dr. needed to have read-they asked me to have Apria read the disk. I dropped the it off for them to read and they "lost" it. So I had to buy a new machine. After a year of using the new C-pap, I needed a cushion or mask for the machine because the cushion was wearing out. the doctor called in the order for me to Apria. They sent me five items that I did not order or need. I tried to return the items I was transferred 5 times placed on hold for 50 min and called back once again placed on hold, and sent to the wrong place...I tried to return on line but the order number was wrong. I was sent three time to get the correct order number, they gave me three wrong order numbers and aging placed m on hold for 45 min. Apria wants me to pay for items I did not order. they want me to pay for items I do not need and I can not get the right order number to return the items they sent that were not needed. -

Emily was awesome. She helped me with the supplies I needed and also got them to come get my empty tanks and also was so delightful to talk to. She set me up for the next 3 months and I have slept a lot better since using my bipap.

You better get comfortable when you call them. You will be on hold for at least an hour. Have automatic refills on your prescription? Be ready to call them every single time. What? you received a text saying they were preparing your refill? LOL, that is just a tease. A month will go by EVERY TIME and you will have to listen to their ** automated messages as you sit and wait. They are absolutely the worst.

Stay away from Apria! Been with them since May 2025. My BCBS deductible and out of pocket has been maxed out since July. I’ve been getting bills every month and you can’t understand what they are billing for. So I’ve called BCBS for the past several months and they didn’t see a claim. Finally in November I see claims for May, June, Sept, and Oct. and they were approved and paid. Where are the other months of claims? Now Apria is saying we are out of network and they sent a letter telling me to return their equipment! My insurance had not changed and they are not out of network. When you call billing the calls are sent to reps that I can’t understand and they could care less about what I tell them. I started documenting the day that I call and how long that I’m on the phone with them. I’m documenting everything? If I could give them 0 stars I would.

The worst company ever. I've been with them for 8 months. Their customer service stinks. It takes too long to process to ship out. They give you the runaround. You order something. They send you the wrong thing that you desperately need and people don't speak in good English either. They are horrible company. They need to get their crap together. Seriously. They sent me the wrong headgear. Still has not been shipped out. I didn't mess up. They did but they don't care.

Avoid Apria unless you want to be billed over and over and even if you call to pay your account in full, they will continue to find some way to continue billing you. I have contacted them so many times and still they tell me I have an open balance. My husband passed away five months ago and I settled the account but they are still billing me. A word of advice, do not draft payments from your bank.

Here are the facts and why I rated Apria so low. On December 22nd, at 8:03, I contacted Apria for a pickup of a hospital bed because my bedridden wife was receiving a new one from a different supply company. What this would have entailed is transferring my wife to a wheelchair and have her sit while the old bed was picked up and the new bed delivered.

I would not recommend Apria. Initially, they wanted me to speak to their sleep doctor and I kept telling them I have my own. Customer service is horrible, billing is a mess, they keep trying to get payment for something I paid for but their billing process takes 7-10 days to catch up. Their billing process is misleading. Additionally, the billing department has difficulty understanding English.

Basically a medical device distributor operating out of a central location. Don't expect any patient support. They're local satellite offices are staffed with one person, too busy and/or incompetent to provide any patient guidance. I accompanied my wife to a local office understand and resolve issues she has with using her CPAP. The office was staffed with one single individual whose job it seems was primarily handing out equipment to patients and get the necessary forms completed. He seemed unqualified to answer any equipment related questions. He didn't even bother to contact or provide contact info to the main office to get our questions answered.

Do yourself a favor and find some other company to buy your Cpap supplies from. I sure wish I had from the beginning of my Cpap experience. Customer service and billing is horrible every time. Expect a run around.

Worst company ever! They shipped supplies to the wrong address twice. They keep blaming the other departments for the mistakes. They send bills for supplies that they either didn't send or sent to the wrong address. Their agents routinely lie and promise to follow up and return the call but never do. Support teams seem to be outsourced and irresponsible. I strongly suspect they routinely overbill customers and insurance and try to commit fraud.

This company was contacted through my sleep doctor to provide me a CPAP machine. They charged me over $1,800 for a CPAP machine, heated tube, and mask. I hadn't met my deductible, so I had to pay this in full. I have never used a CPAP machine and figured the upfront cost was more since I would need everything to get started. I went on Apria's own website ApriaDirect.com and priced out all equipment they sent me. I found all the same equipment for $1,300, meaning I was overcharged $568. I called into the company and was told they bill insurance for everything separate and that's just how it is. They said there was nothing they could do and to contact my insurance. I contacted insurance and was told they hadn't even received a claim from Apria yet. I wonder how many other people Apria has scammed out of hundreds of dollars.

It's impossible to get a straight answer about supplies ordered by the doctor's office. I've spoken to 3 people, going to the 4th. If they don't have a better answer than blaming on auto ship or the doctor's office, I'll go to another supply company.

It would be so great if you could hire people that speak English. I was trying to inquire about a payment and I couldn’t understand a single damn thing they were saying. I pressed 1 for English and got someone ** woman who spoke like a damn robot and couldn’t understand me either.

I contacted them because they were local. After getting all the medical information for them I finally got approval for a CPAP. I was told over the phone that they ran it through my insurance and there was no out of the pocket cost to me. They didn't have a machine in stock but would dropship one to me from the warehouse. I received it and the instructions to set it up were great. About 2 or 3 months down the road I got a bill for around $350 so I thought that was my part that insurance didn't cover. Then a couple more months I got another bill for $79. I called and was told I had to pay 3 months of this for rental???? And then the balance would go to my insurance and whatever they didn't cover I would be billed for. Well I just paid another $400. I am hoping that this is it. I also got supplies I didn't order but agreed to keep them but they needed to not do that anymore. Still get phone calls and emails. This company is terrible.

I was having issues with headgear and mask. Visited office in Omaha and was told they would give me a “free headgear and mask” to try. Would not work with my equipment so went back to old headgear. They billed Medicare for the free set and refuse to credit it back! Customer service is horrible and phone automated is even worse!

I am currently checking with my insurance to change to another CPAP supply company. I received a machine from APRIA 5 years ago, it has had problems (air blowing out, drying out water tank after I turned it off). I called it in and was told that is not a problem, etc. I was told I have to wait 3 years to get a new machine. Every call included a person who obviously couldn't care less. My machine stopped working. I called in for a replacement. I was told they knew my machine wasn't working and she laughed. I was told to replace it, I needed a new prescription. So, after going through everything to get it, and having the prescription faxed to Apria, I heard nothing from Apria. I called several times, every time I spoke to someone who could not care less. Finally I was told a new machine was being sent. I confirmed my head gear type. I asked for the shipping to be expedited, it was not.

Having to deal with this company is a nightmare. They send me an email to reorder supplies and I have to verify my birthday, it makes me scroll through a calendar, by month. I have to scroll through over a half a century of months to get to my birthday. It is ridiculous. You cannot type in a date. You have to back scroll from today's date, by month, to get to your birthday. I called them and of course, they have farmed out telephone assistance to a foreign country and they are so heavily accented, I can't understand half of what they are saying. The local office is no better. My sister in law uses them for her oxygen and has worse dealings with Apria than I do. Unfortunately they have bought off the government and insurance companies so we can't deal with anyone else.

Horrible company. Bait and switch with billing. Told me coverage for equipment was 100% then charged me $50.00 for three days use when I was unable to use and tolerate the CPAP machine after calling them three times to tell them to pick up the equipment because I couldn't tolerate it. Billing practices are terrible and staff will do anything to keep equipment from being returned.

This is the worst company for delivering old equipment that doesn't always work. Telephone customer servise is totally unprofessional. They sent a nasty letter about picking up equipment that should have been written more professionally. Scheduling pickup of equipment took 3 days because their phones are always busy. When I finally got them on the phone they had scheduled a pickup of a medical bed for my 104 year old mother between 7 and 9:30 pm. So what is she supposed to sleep in if the bed is picked up at such a late time? I have recommended that Eskaton, a large assisted living corporation in California, not to ever use Apria.

I wish I could give way below negative stars. These company is a total pain in the neck. They have no compassion and don't care a bit about their patient. Communication is 0 to non-existent. Will never recommend them to anyone.

Stated that insurance approved. Six months later stated not approved. Deceptive/dishonest/unethical business practices. Customer services response was: Return product...after six months, wow???? Bait and switch at its best.

Billing more than once per month... The statements received from insurance don't match the bills you receive from Apria. They will call you constantly to tell you to update insurance or other life circumstances even if nothing has changed.

I recently sent a certified letter due to unfair billing practices by APRIA. I had spoken numerous times to different agents who were of no help and my insurance agent also had correspondence with them. We have been working for months to get this issue resolved as APRIA had been mailing my claims to the incorrect address then charging my credit card and saying that Custom Design Benefits wasn't paying the claims. My insurance changed in January and so did the claims address. These claims were FINALLY submitted correctly and Custom Design Benefits has since paid these claims. Since February 2025, my card has been charged for a total of $1582.55.

I use a CPAP machine for sleep apnea. Apria is my insurance company's network supplier. First, their order takers are apparently trained to push more supplies than you actually order. Order 1 and they say, "OK, 6." ("You're allowed that many.") I refuse the oversupply, they send it anyway. I mail the extras back at their expense...waste of time and money. And then, Apria bills are consistently wrong. They always send out bills before insurance claims have been calculated and forwarded to them. It took 4 months of calls, sending extensive documentation, and finally having a long 3-way conversation with both Apria and insurance customer service agents for the Apria supervisor to be convinced their calculations were faulty. But billing "corrections" of earlier charges never came.

My insurance referred me to your company to obtain a knee scooter and a walker in preparation for my surgery the following week. I received a text message confirming that you had received the prescription, so I did not worry about the order. However, the day before my scheduled surgery, I called to confirm delivery. I spoke to an employee named Matt, who stated he could not find an order for me. When I asked him what he would do about the situation—explaining, "I'm having surgery tomorrow"—he was eventually able to contact my doctor.

Last year I lost my Medicaid and used my work insurance, which I provided my insurance more than one time to have updated. I then paid $211 from June-Dec 2024. I did not receive any new orders after December. In Feb 2025 I noticed money was coming out of my account each month. $50. $198. A couple months more than 1 payment came out. Once I noticed this I looked back to add up all my payments from Feb-May 2025 and it was $612. I called and asked where that money was going to and to remove my card on file when I never gave ok to take out money on my card.

This has to be the most poorly run business I have ever dealt with. Their representatives are exceedingly polite and each and every one of them use the same script. They promise service that doesn't arrive. Say they have spoken with the local office when in fact all they have done is submitted a ticket in their computer system. They promise to escalate and yet never actually do anything. Their local offices are understaffed. My mother's oxygen concentrator broke at 3 in the morning. I told them I had two tanks left. They promised delivery by 7:40 am. 8 am nothing. I called. They made promises. 9 am I called. They made promises. 11:15 I called and told them one of the two new tanks I had on hand was empty. One tank left. 2:30 I called. Had to fight to speak with a supervisor. Was left on hold 20 minutes before the supervisor picked up. Finally 4 pm the driver arrives. Turns out the Baltimore driver was out. ONE driver for all of Baltimore.

What a horrid company. They send multiple bills that all show different amounts owed and after they receive full payment they called me for TWO MONTHS harassing and threatening me with their calls which they called every other day. And now, multiple months after my last order which was paid in full I am getting bills in the mail. Not to mention that none of their bills ever explain what they are charging you for. In the middle of being harassed I called multiple times to confirm that I had paid everything that was owed and they confirmed that I had but said that the automated calling system was unable to be updated, hence the every other day calls for months.

Unfortunately I have been a captive customer of Apria for about 30 years now and I must tell you they are definitely the WORST business I have had the misfortune of using in my 75 years on this earth. The clinician in the Cleveland office does not feel the need to ever return a call and when you do speak with him he acts as though he is the customer not you. VERY CONCEITED and unfriendly. Orders are consistently shipped incorrectly and not only do they charge you for the WRONG item, they charge you again for the correct item when they ultimately get around to sending it. I would switch suppliers if not being relatively held hostage by my medical insurer. Their slogan is “You are the best part of Apria” and that is true because they are absolutely HORRIBLE!

If I could give them NEGATIVE STARS I WOULD. Total pain in the A** trying to be a customer with this corporate behemoth pirate operation. Try to get supplies and they add things you did not ask for. TOTALLY IMPERSONAL AND CONVOLUTED TIME WASTING BUSINESS. The simplest things they find ways to make difficult and time wasting. They are big so medical groups use them and I suspect they undercut other similar companies...you get what you pay for....hassles, delays, incorrect orders. It is as impersonal as it can be.

I have been with Apria since July 2025. I started out with getting bills to pay when I have Medicare and Blue Cross. They told me that the insurance hasn't paid the bills and I am to pay. I called Blue Cross and they told me not to pay. Blue Cross called them and with me on the line with Blue Cross and Apria. Blue Cross told the rep that in order to get paid they have to bill medicare first then what is left to pay they are to bill Blue Cross. Then I get another bill in the mail to pay for two months. I went through the same thing again with them. They want to collect the money from the patient and collect the money from Medicare and Blue Cross. They don't want to wait for Medicare to pay quarterly. If I paid any of their bills I would not get reimbursed for that money.

These people are renting out a $23 nebulizer at the price of $100 a month. I had no idea it was rental when the guy dropped it off. He told me I was signing to confirm. I received it the next morning. I received an email telling me I actually signed a rental agreement. I searched the model number of the nebulizer, they sent me and the average price online was $23. Kaiser pay them $75 of it for the first month, and now they're harassing me for the other 25 for a $23 nebulizer.

Ordered CPAP supplies. Received a call next day my insurance was inactive. Spent 90 minutes verifying my coverage, was told by rep she changed to active but received same call next day. Rep would not get a supervisor- insisted I verify again. 3 hours wasted and still can’t get supplies. I verified insurance is active with other companies. I rate these people as -10.

First, Apria overbilled me on an equipment purchase by nearly $200 last March. After repeated phone calls and many promises to refund this, it is now October and still no credit.. They claim they are owed money (nothing to do with me) from my insurance carrier. Do not use this company. Do not allow them to store your credit card information.

Complete scam. Be sure to look at your agreement/contract before accepting any "lease terms." They will automatically extend your contract if you switch insurance companies!! Completely unethical and opportunistic!

Most awful service, follow up, support I've ever experienced in 35 years! They messed up my account, didn't send the orders on a timely manner, didn't collaborate with my insurance, etc. etc. How much more can I waste time on them?

I did not choose to go to Apria. My medical office referred me there and I thought I’d give them a chance. In the two weeks that I’ve been dealing with their medical supply I have found them to be terrible. In speaking to one of the reps I was hung up on in the middle of a conversation. I was asked for a call back on an urgent time span and after 45 minutes still haven’t heard back. They have a phone Tree that is totally confusing. They leave a message for you to call them back to set something up, but they don’t tell you which way to access the phone Tree. I would highly recommend you avoid this company.

Run from Apria Healthcare. They will bill you and harass you in order to get their money but no one could ever tell me why I was being billed. They are now putting their existing balance of $500 something on my Synchrony Bank card! How is this possible!! Insane! Run!! PLEASE DO NOT USE THIS COMPANY. YOU WILL REGRET IT!!! I cannot put a negative zero because I can't. RUN FROM APRIA!!! Use any other medical equipment company!!! They are not here for customers health or for customers concerns. They are only here for the money. Back in September 2022 I received an approval from black stone which submitted it to Apria and through Apria I received the CPAP machine. Early 2023 I was being charged $$. So I called Apria billing in May 2023 to November 2023. I called several times every month to find out the reason why I was being charged no one in their out source billing could tell me why.

Terrible company. Non communicative, rude, just show up. Reported for HIPAA violation. They stole privileged health information from a family member, then proceeded to harass entire family. Beware they are beyond terrible.

I wish I had read these reviews before I ordered from. My experience confirms everything I read. I ordered a CPAP Air Mini Travel. It was delivered on time but without a power cord. I need the cord and have called customer service 3 times, first they say they will send the cord, 2 weeks later no cord. Call again, they say they will send cord, then I get an email saying they sent the machine, which they did but the problem was no power call. Just spent 15 minutes again asked to be transferred to supervisor, finally said okay but then call was cut off instead of transferred. Still no power cord or explanation.

Overall, my experience with Apria is very disappointing. There is one person at my local off who has been an incredible help when I fight to make things accurate with my account. The initial experience with Apria was bad. They sent a mask with my CPAP machine that was absolutely NOT what the doctor had prescribed. They also tried charging me for the mask that Dr DID prescribe, which never showed up to my home. Apria is incredibly frustrating to work with. I do NOT recommend.

Have a nightmare issue with this Apria. 8 phone calls without any help. They never delivered two items a bed and a lift. However, they sent a bill to collections without ever delivering the 2 items and never contacting us regarding this equipment or anything. No matter who we speak to, nobody will fix their mistakes. They are claiming we owe collections over $1000,00. For no equipment. Run. Do not support this company. They do not correct their mistakes and blow you off.

I would give them a 0 stars, but you have to give them at least a 1 star to leave a review... I would not recommend anyone to use this medical equipment company! They are impossible to get on the phone, wait times are extreme, only to get someone who cannot help you. Do not schedule an at-home service. They will not show and do not call on day of delivery. If your doctor or Kaiser sends you to Apria, refuse and ask for another DME Company!!!

Apria is the worst company ever. They never sent me my equipment. Now they want their stuff back after my insurance paid for it... I'm not allowed to speak to anyone. The receptionist is very hateful, rude, obnoxious. I presume the Ceo should clean house and those who are with Apria change.

Apria is screwing with me over and over. I have been ordering supplies for over a month that I am due and they don't deliver when ordered. When I called a person who barely spoke English kept me on the phone for 5 minutes before telling me on a Saturday that the customer fulfillment crew worked M-F and I should call back then. This is typical and used to be much worse when I first started working with them. They play endless games with your time and I don't understand why. It would seem sending your stuff when you call and order it or order online would be in their interest, but they always pull this nonsense.

Billing and insurance are a complete joke. They cannot coordinate insurance claims to other healthcare providers and 'make up' adjustments that do not have any mention of what they are for. Talking to billing does nothing as they promise things but never deliver. Now after 8 months of wrangling with billing and insurance where I was told my bill was paid, they sent my bill to a debt collector. AVOID THIS COMPANY AT ALL COSTS!!!

Being new to CPAP therapy and going through what appear to be the "normal" routine of discovering the right mask then having to setup a cadence of delivery for supplies and understanding what portion of the cost I am responsible for vs. what insurance covers.... quickly found out what a nightmare this company is to deal with and why their reviews are consistently so low in countless forums. The agents while polite, routinely cut you off and pass you around from one area to another. Finding a supervisor is all but impossible. You are told they will call you back at some point in the next 48 hours. My belief is if you have not met your insurance deductible (which they never sent any of my payment info to insurance) it is cheaper and far less frustrating to just order what you need on Amazon or a CPAP supplies website. When will this company ever actually listen to how frustrated so many people are with their business model (of lack thereof).

If NO STARS was possible... Spent 5.5 hours in total in phone calls, much on hold, to finally find a rep that could read my prescription correctly and get my new machine in process AGAIN. My machine is dying. I'm having a hard time breathing at night. I've begged for them to overnight my equipment, at my expense, but they refuse. They don't care about my health. That much is obvious. I've only been able to understand a handful of representatives due to their super thick accents. I've also had billing issues with them. 3x they've taken my order, my card info, and mailed my supplies. Only to call me and harass me that I owe them money. I have no choice but to deal with Apria due to insurance reasons, but if you have a choice, go elsewhere. This is a horrible company to deal with on multi levels.

I was very impressed initially with Apria's onboarding service for my CPAP machine. They asked for my credit card in order to facilitate ordering additional supplies as needed. I received my equipment on 7/23 and was well on my way to sleeping better. I spoke with their rep and agreed to a charge of $8 monthly while my insurance covered the rest. For some reason, there was some missing paperwork they did not get from my doctor. By 9/5, they charged my credit card for the entire amount of my PAP machine which was over $1000.00. This was hardly enough time to take care of whatever paperwork they needed, contact my doctor or insurance, etc. They never notified me they were going to do this and I never had any communication from them there was any issue, just a bill for the entire amount.

The customer service is very, very poor. You cannot speak to someone in the USA unless you demand it. No one in the Philippines can help you because their access is limited. Even getting to someone in the USA is problematic. They are slow to resolve issues and do not contact you. There is no communication when they have an issue with your account that was caused by their employees not doing their job. Been with this company for several years, but will be looking for a new one after I see my doctor!

Find a better health equipment provider, these people absolutely DO NOT CARE about YOU! I was prescribed an oxygen generator and a CPAP machine 4 weeks ago. They called me to set up a delivery day 3 weeks ago. I was there all day, no show, no calls. I called them the following day and they had no excuses, just didn't show and didn't care. They made a new delivery date for 2 days later. A gentleman showed up with the oxygen generator and 2 O2 tanks. He then said he didn't bring any regulators and took the O2 tanks back. No CPAP machine either. He never came back. I called the following week and was told they would be delivering the CPAP. No show! 4 weeks after my prescription and I have nothing of use.

Apria is a scam. Do not let yourself be deceived. Stay away from them. Apria has been continuously sending CPAP supplies for the past year, even though I never placed any orders.

Worst Insurance billing service ever. I have had the same insurance for the past 20 years. After my local c-pap supply service closed I was switched to Apria. I am supposed to receive new supplies every 3 months. Every single time I am billed for a co-pay even though I have met maximum out of pocket with the insurance company. This company also rakes the insurance company over the coals by charging multiple times the amount that the supplies can be purchased for at other suppliers. Stay away from this company at all costs.

Apria Healthcare makes it near impossible to talk to a human being to reorder clean supplies. Apria is a nightmare and an example why corporate stupidity and greed are destroying the U.S.. I now have my second serious respiratory infection due to their not giving patients access to a human being to get answers to basic questions and clean supplies. Apria is a fine example of corporate incompetence, stupidity, greed, uncaring, overcharging, irresponsibility, and endangering lives of their patients. They are a disgrace and their CEO should be fired. - Robert **

This company so scandalous. Said my husband could do a payment plan for a sleep apnea machine which between insurance and him paid almost $8000 for a $1100 machine but they would also send him to collections! Stay away! Rip off company and half the time you cannot even understand what they are telling you because they are not in the United States.

I was hospitalized in April with lung failure. Found out that I was going to have to go home with a condenser, CPAP machine and mobile oxygen tanks. In June, my doctor gave approval to remove me off mobile oxygen and the CPAP machine. I called several times for pick up. They missed 2 appts, on June 12th and 18th. I called, waited on hold for my entire lunch break to just reschedule again. They did show up, my daughter was at home, she gave him the mobile oxygen tanks and the CPAP machine. She met him in front of our door, due to the dog. He took these pieces. Then I was sent a very threatening letter, stating that I still had a piece of equipment and had 7 days to return it, or they would send me to collections.

Terrible, terrible, terrible. My mom received a hospital bed, and oxygen tanks while on home hospice. After she passed (in the hospital bed), Apria was scheduled to pick up their supplies. Each time window Apria gave us, they missed. Sometimes by hours, sometimes days. After the 3rd or 4th no show, we contacted Kaiser hospice, who was my mom’s medical provider. After numerous calls from Kaiser to Apria, including many escalations to different supervisors, the equipment has still not been picked up. Not only do we have to look at the bed our mom died in, but Apria had the nerve to call my mom two weeks after her death to schedule the pick up (this is after being given the correct contact number endless times). I cannot tell you how disorganized and unprofessional this company is. If you can, avoid!

Apria Direct has terrible customer service. Product Transcend Micro is defective. Was not told you cannot get your money back. Do not do business with them as they are a rip off. I purchased the Transcend Micro travel CPAP machine with all the bundle package, humid x and battery. Had air leaks and kept waking up. Reattached to my Home ResMed 11 and lo and behold no air leaks! Talked to a sleep specialist at Apria who suggested that the machine is defective. Tried to return. Non returnable. Never told it could not be returned when I purchased it

Now when I showed up to talk to someone, they don't have anyone in the office, I had to call from the outside, turned out they canceled my order a few days after I didn't return call to arrange set up appt, that's within 5 days. When I call to follow up, they repeat "they will call you when it's ready", and when my call made it to the office they said they need to schedule with the respiratory therapist, they couldn't help because, "I don't know where the therapist is". This place is grossly disorganized, customer services is so bad, they can't help you, they also don't care

How is this company still in business. My bill was paid and check was cleared. Although the payment was not applied to my account. I have been getting the runaround to talk to different people and no one has been able to help me. It's going on over a year now. The bills have been sent to collections. No email available, no direct numbers. I have been told several times that they are still working on this. I need help.

How do you get a real person on the phone? Impossible! I had a technical question about my equipment and an air leak and absolutely could not get someone on the phone, entirely automated. If I could give them less than one star I would!

Nice equipment, but the billing department is a disgrace. Can't tell if it's fraudulent billing practices or pure incompetence. Good luck getting billing customer service in the United States. No wonder they were sued by the federal government for insurance fraud.

I would give them a zero if I could. A lot of billing discrepancies and billing me for amounts I didn't owe. I had to get my insurance company involved in the process to prove I didn't owe them money. Even after sending them proof that I didn't owe a bill, they sent me to a collection agency. I would definitely not recommend this company!

I have had to unfortunately deal with Apria for years... It is by far the worst company on the planet... I originally thought they may have been getting a bad name because of disgruntled patients. No!... They really are that terrible. I had to use them since I was a Kaiser member. When you need to get ahold of them they constantly hang up. When you do actually keep them on the line you have to force them to look up the note on file so they can comprehend what is going on. They typically say "Ok, we'll take care of whatever issue," then don't!.. The cycle starts again.. Over and over.. Now that I have VA medical insurance it's worse... They do not stop calling me asking for my medical plan number.. (I have probably given it to them ten times now.)

Apria's level a patient service has dramatically gone down over the years. I had to have a concentrator for over one year. During that time there were no checkins with me, no checkins for maintenance, except one tie when I called in and asked for one, when I first received the concentrator there was no explanation on how to use and the delivery guys smelled like pot. I was told that backup tanks would be delivered as they had run out of them and I did not hear back from Apria until I called in 3 months later about the tanks. Now the concentrator needs to be picked up. I was scheduled for today but was told I would have to call in today to see what time the pickup was going to be.

I recently switched insurance companies this year and was called by Apria for my reorder of CPAP supplies. They asked for my insurance information, and I had asked if my new insurance would cover the equipment. They told me they would inform me if it did not. They did not get back to me and ended up charging me even though my insurance was not in network. I've tried to explain this, but they will not own up to their mistake saying it is unfortunate.

Absolute worst company I’ve ever dealt with. Gave them another chance to serve my needs properly (I swore I’d never use them again). I placed an order and begged them to inform me of copays or deductibles before sending. They sent supplies with no contact. I called and the rep said it was only $27 copay. Then I received a bill for $270!!!! Even speaking with leadership at Apria has not helped in rectifying issues. This is not my first problem with Apria and I don’t have enough time/space on here to go into all the stories of problems. I wish I could leave less than one star!

As stated by previous post, if I could rate lower than a 1, I would. I’ve had problems with Apria since day one. My husband's insurance covered his bed in 2024. Apria representative told me he had met him deductible and it would be like renting the equipment for 10 months and after the 10 months, the equipment would be his. Granted the was my first time so I assure again what was said. Here it is 2025 and the story has changed. I can go on and on however, it's not worth my time. I wouldn’t recommend Apria for ANYTHING.

Horrible billing for things you didn't agree to, and no one to hear your complaint. I ended up returning my CPAP solely because of their fraudulent and opaque billing. They refuse to bill Medicare and MedicareSupp ins. They were robo-calling my house from 20 different numbers, at least 10x a day. Pests. They resolve nothing. I have a receipt for my CPAP but refuse to attach it here.

I reordered pap supplies by phone with a live agent. Informed of the address change, I confirmed with agent at end of call that my order would be sent to new address. Today my order was delivered to my old address. I am currently looking for other supplier.

I called Apria on April 7th to place my usual order. I have routinely placed early orders although they are shipped and billed on the 20th of each month. This has never been an issue in the past. However, during this call, I was informed that I could no longer place an early order — despite having done so consistently for years. I then received filters and tubing, even though I was told the order would not be processed until April 20th. I did not request or authorize an order for filters, yet I was charged $5.53 for them. I promptly contacted Apria regarding the error, and I was instructed to return the filters, which I had done. They sent me a confirmation that the filters were received, but no refund was done. I spoke with a Cassandra in billing who gave me conflicting information. After trying again to call again for my refund, I could not get through to billing. I believe they did something to the phone connection whereby their speech was garbled.

I contacted Apria on Monday morning to inquire about obtaining a knee scooter, for which I already had a valid prescription from my physician. The first representative I spoke to told me they do not carry knee scooters. I mentioned that I had seen one listed on their own website and asked if they could wait while I verified it. She curtly replied that they couldn’t wait and abruptly ended the call, telling me to call back later. Upon checking the website, I confirmed that they advertised it as “Knee Walker” and the description mentioned that it was, in fact, a knee scooter. So I called again. This time, a more helpful representative provided a long list, around 20 different requirements, that they needed from my doctor.

I would give a lower review if possible. I ordered C-PAP supplies from Apria and they put me on auto-ship without my consent. The mask that I received did not come with the headband to attach the mask to my face. I contacted Apria and requested they send the full order for which they billed me and my insurance. They asked me to use the old clip and strap and assured me that the full mask would come with my next order. I received my next order which also did not come with the strap making the mask unusable.

Crooks. I first blame my doctor for prescribing something that was not needed and an overreaction and for even partnering w this company and then returned my machine but was still out a few hundred dollars for the stupid experience (which I was never told would be the case - that they charge a copayment); only the initial charge and the monthly fee was mentioned when signing up.

After two years of not getting data off my machine Apria replaced it with a new unit. I have a doctor's appointment next week and after having this new unit for about five months I have tried to find out if it’s recording or not. Made three calls in two days to check data and get information sent to my doctor. To date no one has returned my call to check this machine. The last time I called they said it’s in the computer to call me that was 3 PM toda,y it’s now 10 PM with no call. Where is customer service with Apria going.

I'm writing this review because they have some of the worst billing and customer service representatives I've ever encountered... They want to overcharge you..Say you didn't pay your bill but it's in plain sight where you paid on their website.. They say I owe them 4 months.. When I know I paid my bill up to date... These people want to scam you..So beware and always keep a record of you payment.

Fakes, phonies and frauds!!! Stay as far away from this company by all possible means if you care anything at all about your health. They don't answer calls or send out the correct equipment or send our equipment on time. They don't return calls and they claim they don't have a centralized phone system or computer system. Although they claim they record all calls they can't seem to find six weeks of missing calls. There should be requirements in New Jersey for companies that have anything to do with healthcare!

This company is unethical and poorly managed. I received a breathing machine in January after being diagnosed with asthma and pneumonia. I never used the machine. I got my first bill in January I thought it was a copayment bill and paid it promptly. Fast forward 5 months I receive another bill as of June 9th for $11.34; when I called to see why I was being billed the company told me it was for rental equipment. I made the payment over the phone only they gave me a different amount due of $17.01. My husband dropped off the machine at their Concord California office on June 18th. Received a call on 6/22 stating I owed the company $22.68? It sounds like they don’t know what they’re doing!

They trick you into ordering supplies that you don't need and then bill your insurance a lot. I was told that my supplies needed to be replaced and I asked if I would have to pay out of pocket. I was told that insurance would pay for the supplies needed. I didn't authorize anything to be ordered that I would have to pay for. They sent me a lot of supplies. It was way more than I needed and then they billed my insurance around $1200. My insurance didn't pay so they billed me instead for my deductible. I'm ready to turn my machine in and look for another company.

I rented a hospital bed to recover from hip replacement surgery. They were to deliver on a Friday between certain times and came much earlier so I wasn’t home. It then took 4 days of constant calling and being told the bed would be delivered on that day. 4 days later, the bed was finally delivered. Now I’m trying to get them to pick up the bed and it’s the same situation. I was given a pick-up time between 3 pm and 7 pm, sounded my errand early. Got home at 11 pm and there was a note on my door that they had tried to pick up. Called them multiple times and was told it would be picked up by 9 pm. It is now 9 pm and no pickup.

In April 2025 I received a bill from Apria. No explanation or detail. I called and after pushing I was told this was for service from 2023. I asked for detail and was told it would be emailed to me. I followed up on May 28, 2025, June 3/2025 and June 26, 2025. I went to my bank a researched all activity for the first 6 months of 2023 and found the payment. I called Apria on 7/1/ 2025 and was told that I now had a zero balance. They were surprised I hadn't been told. I will never ever deal with them again. Be forewarned about how they treat their customers. I believe they have earned all the negative reviews.

This is a very bad company. Is in records how many l call and they always give apologies but never resolve a problem. It’s a very bad company, please let your PCP knows. Is all bla, bla bla, if you can choose a different company.

PLEASE reconsider your business with APRIA. DON’T fall prey to this company that double dips against a purchase if you change insurance companies while making payments to own. They will reset the used equipment to full price and bank your next monthly payments like a new sale at full price!!! Cha-Ching! This is NOT what other reputable healthcare companies do no matter what APRIA claims. They tried to tell me every company starts billing all over like it is NEW equipment with no payments. Examples of companies that give credit for months paid after changing insurance CO’s are Medical Service Co and Lincare. Apria kept billing insurance after they were told not to (because we left the insurance), which gave a false balance to date. It is my belief they misled me and intended to create even more dissatisfaction and a higher final bill. They sent bills for insurance processing after they were told not to and the insurance does not exist.

Horrible company to deal with .. I am on some sort of autoship program where they keep sending me stuff I don't use, haven't ordered or don't need. Have attempted to cancel this phantom service without success numerous times. Customer service rep was useless.. Said she would "try" to cancel me. If I get another shipment I will send back without payment.

Poor customer service, inaccurate (possibly fraudulent) order fulfillment, and an impossible path to resolution of issues. My Apria experience started when they sent me a new CPAP machine, which was not ordered by my doctor, and told me it was covered by insurance. It was not. They sent supplies I did not order - including items I do not use, and billed me. Things went downhill from there with no easy path to resolution. Just stay away from this one.

Ordering online? They will automatically enroll you in scheduled deliveries without your consent. They will overcharge you if you have insurance, A LOT! If you call with a concern, you will end up in a black hole so contact your insurance company first. I would have thought they would have changed their deceptive practices over the past few years. Be really careful with this company.

My Husband's paying for his CPap since 1/2024 constant but random billed odd amounts, of over $1K. He was told he NOW owns the machine, 1.5 years later but he owes more for unpaid invoices never received and will go to collection. No intelligent explanation given but now a fight on our hands. As we speak they JUST sent an invoice to collection and emailed it to us. How do you decide now I'll send an undated random amount $ to collection because you were confronted? They are a horrible company, thieves and scammers. If your doctor suggests them, buy a CPap on Amazon. Not worth the deductible, insurance and headache.

I received a wheelchair delivery to the hospital when I checked out. However when I arrived home I noticed that the arms are not removable and there's no anti tip wheels not on the wheelchair. I need to have the arms removable because I can't put weight on my left leg. I have contacted them since Tuesday to receive the corrected wheelchair. I was told that they would deliver the corrected one today Wednesday June 18th by noon time. Well I called them and wheelchair was delivered. I got this lady who was very rude and told me that they don't have that type of wheelchair. So now I am stuck with the wrong wheel chair. Their app is terrible. Doesn't work for ETA for delivery.

Apria's customer service is awful. Trying to get a hold of them is awful... You call and have to wait over 10 minutes to even speak to someone and half the time you can't even understand what they are saying due to such thick accents. My problem, my doctor was suppose to verify if I was going to get charged for a new CPAP machine due to needing a replacement from the Philips Respironics lawsuit. I was not suppose to get a new CPAP from them if that was the case because I wasn't about to pay for a new one when I could get a free new one. It was arranged in November for them to zero out my account and come pick up the one they sent me since it's never been pulled out of the original box. No one came. Now they want to send my bill to collections when they arranged to do the above. Every time they try calling me I answer the phone only for it to be a robot call. After waiting on their call to me for 10 Minutes or longer each time, I hang up.

From the beginning I had difficulty with them shipping from different locations and it being covered by BCBS even though it was the same company. Apria also saved my card information without my permission. They also set me up for auto ship that I didn't set up. They give you the run around a lot, transfer you, put you on hold a lot!

Simply stated the MOST incompetent company with whom I have ever worked. While everyone on the phone was always very polite, they could never resolve any issues. I've been double billed, sent duplicate equipment and also billed for something they claim to have sent me that I never received. My doctor ordered something for me in January and I am still trying to get it... in June. I mean, it is truly the WORST experience I've ever had. Almost like they are trying to make a mess of things.

As a CPAP patient relying on Apria Healthcare for essential supplies, I am writing to express my extreme dissatisfaction and profound disappointment with their persistent billing inaccuracies. For 6 months & three orders, the last of which I never even approved & had to return, I had to make numerous calls to Apria's billing department explaining the same problems repeatedly. Each call is met with vague assurances that the issue is "corrected," only to continue to receive late payment emails. There is a complete lack of follow-through and accountability.

Apria Healthcare has supplied my oxygen, my CPAP machine, and supplies for the last 6 months. When I started with them, I had to fax my insurance ID card and the doctor fax the sleep study and the prescription for both the CPAP & oxygen. They have billed my insurance for the CPAP for a rental, the oxygen and supplies. The insurance company wants to buy the CPAP machine, yet they will not send a statement for the price of the machine to the insurance company. They just ignored the request.

Title: Extremely Disappointed – Poor Service and Lack of Care. I am writing this review out of deep frustration and concern for my health. My doctor prescribed me an oxygen concentrator due to a serious respiratory condition, and Apria Healthcare was assigned to fulfill this prescription. Unfortunately, my experience with them has been nothing short of a nightmare.

The business practices of this company is very close to (if not already) fraudulent practices. They bill you for the supplies that they sent without your knowledge and which you have sent them back. They also charge you multiple times for the same services.

My last order was in 2023. I cannot log in. It says I don't have an account number, when I have it right on the bill. I told it to reset the password numerous times, and never received any password reset email. I called the number to speak with customer support. I told her I couldn't log in. She proceeded to want to update everything on the account for the last years, my insurance, my phone number that matched the one I called in on.

One star is a compliment for these people. Worse company ever. They owe me a refund for equipment they sent that I did not order. They told me they could not take my order before a certain date. Then they send me a partial order including filters which I didn't want, and didn't approve the charge. I returned the order, and it was accepted. However, no refund was issued. It's over a month now and no refund in sight. They acknowledge my refund over the phone, but transfer me to someone else.

Very unprofessional, lack of customers needs on file there, communication are non existence, lies to chat about deliveries, and changing of shipping dates without informing customers, there is a lot wrong there, needs to be filtered of customers service reps who don't give a damn about Apria's customers, I see why the ratings are so low, really low, BBB should be notified of such, aka Better business bureau or closed it down, equipment is dirty abused, broken and nasty, this company needs an OSHA inspection and state inspection, the whole xo inspection, so sad, so bad.

This is the worst company I have ever dealt with! We received a box of over $1000 supplies last year and I called them and they said it was a computer glitch and that I would not be charged. Months later I got another big box of supplies and they said it was a hacking issue and sent a prepaid label to return them. I sent them back and now they are telling me I owe 400+ dollars from last year and a bill from January!! Absolutely do not recommend but right now it’s only company we have in our area that we can use.

The absolute worst customer service. They are extremely rude and unhelpful and unprofessional. It is sad that a health care company is this bad. Don’t use them. You will regret it. When you call them, they completely ignore what you are talking about and they don’t listen to their customers.

Did take some time before I got the machine. But when I did customer service got me ready pretty quick. I've had multiple strokes so things are difficult for me to understand. The machine is very easy to use so I have no complaints. Thank you very much.

Customer BEWARE! This company is the WORST for medical supplies. I've tried for a month & NO ONE can resolve issue. CAN'T speak to supervisor. GO SOMEWHERE ELSE! Still no supplies & 1st time customer.

This company sent me an uncalibrated machine and when I wanted to return it they gave me a hard time, made it way difficult to return, paid for it and threw it in the garbage as it’s useless to me. Then these scumbags started to send supplies without my permission to my home and billed me and the insurance company. Had to call my insurance company to file a fraud claim and to stop them from billing out any more supplies. Avoid this company if you can. They absolutely suck and the customer service is awful.

We rented wound vac and received supplies needed to heal wound before pressure ulcer surgery. I have since had surgery and the billing/claims department is so delayed in getting correct medical information from my doctor which is needed by my insurance company that my insurance company has denied claims. No one calls from Apria explaining what they need so I can expedite the process by getting whatever is needed from my doctor to give to my insurance provider for claim approval. I just get a bill with this large sum of what is owed. Apria have even turn my name over to collections when we are still waiting for pending claims with insurance. My wife and I have over 4000 dollars in copay paid in 2024 to Apria. When we ask what the copay is being applied they just state your oldest bill.

Avoid this company at all costs. They are not professional at all. First, I was told that my insurance was paying for my equipment, and they sent me everything, which didn't fit correctly. Then promptly billed me a "monthly rental fee" which I was expected to pay, apparently, for the rest of my life (for a $500 machine). Then, I receive new equipment that I didn't order because they set me up on an automatic order without my knowledge or consent. I went to another company and they were flabbergasted that I received no training on how to use the machine, instructions on cleaning, or how to replace necessary equipment. They billed over 1500 dollars for equipment that I returned and purchased the exact same online (outright) for less than 600, and I was still expected to pay their monthly "rental". SCAMMERS!!!!

Apria Healthcare is so expensive that if you have sleep disorder, do not get any CPAP machine or any other equipment from them before you do your research. My doctor ordered the machine little did I know how much it was going to cost for the machine (Almost $9000) without insurance. But the rental $47 per month plus supplies $74. If you are rich maybe this is not a lot of money but most people can't afford this machine. They get the doctor to sign you up and then start billing you as soon as they send out the machine. Ask your doctor what it cost before letting them sign you up!!!

I've been a customer for 6 years, no issues. Over the past few months, I have a new CPAP and new insurance. CPAP was approved by my new insurance company but Apria is billing the old one. I am now receiving letters that there is a coordination of benefits issue that I have to resolve but since I don't know the payers they are referring to I can't resolve. The call center is terrible. On hold for 20 minutes, spoke to someone who parrots what I say and clearly does not know how to resolve. He also sounded like he was in the middle of a carnival, so noisy around him. Was disconnected, called back, disconnected. My info in my profile is correct but I have Medicare as my secondary ins and there is nowhere to add it. Can't log into one of their sites but can log in to another to order supplies, their own records are uncoordinated. Apria themselves verified that my new unit was approved by my new insurance before I received it, I don't understand this at all.

BEWARE of Apria Medicare scams. I've just informed a Collection Agency contacting me on behalf of Apria Healthcare, be advised that any billing from Apria is in DISPUTE and I have also filed for an investigation into Apria for Medicare Fraud regarding its spurious billing on its “lease to own” equipment. In a recorded phone call in February both Apria service reps acknowledged that Apria has failed to provide me with any signed document showing a lease to own agreement. They refused to accept my check for the final $48 payment for month 12 of the 12 month lease claiming such payment must come from my insurer because the lease agreement is technically with them.

I called Apria yesterday morning and ordered fresh oxygen delivered for today. It took me five phone calls, each time going thru their lengthy voice system, which hung up on me all but the last time. I finally got thru to an agent who took my order and said it would come today. I asked her if she could give me an approximate delivery time and she said no, but for me to call in this morning and they could get with the driver and get a time.

Recently bought my mom a CPAP machine at the recommendation of her doctor. Had to pay $125 co-pay, even though my mom has full Medicare and MediCal. On the phone we are told to contact them with any issues within the first 30 days. Never was it mentioned the sale was final or that we could not return it. I called yesterday and got "oh sorry, all sales are final. We will not take it back. The 30 days is only for mask issues."

Apria customer service people on the phone are polite but useless. They have no mechanism for helping you except to charge more money for a piece of equipment. Once Apria has your initial payment and your signature on their ridiculous agreement, you will not be able to speak with anyone regarding any issues you may have. If you have a billing issue with Apria you will be placed on hold by several people and transferred until the battery on your phone dies. READ THE APRIA USER AGREEMENT BEFORE SIGNING IT. You may not want to sign it.

Poor Communication, I return the equipment and paid the bill, they continue to call and send bills for equipment that was returned long ago. Wait time for customer service is ridiculous. Talking to billing people they are confused

4-months after our son died we got a bill for the past 3-months. When I called and told them that our had passed away and reminded them we had called to tell them that 4-months earlier they said it wasn’t documented even though they had given us a pick up date for his equipment. They didn’t pick up the equipment so now it was our fault and not only did we owe the money but that it was in collections! We never got a previous bill. I was told I could dispute it but then either got hung up on or disconnected. They were rude too. They are not easy to get a hold of either. No email or chats. Only calling and you’re on hold for 40+ minutes. Our issue with their faulty billing is still not resolved.

Horrible, horrible company. Will not put anything in writing!! Each support person, whether in general support, billing or supplies provides a different answer each time you call. When asked to confirm in writing, they refuse. Plus many of the support staff do not speak English and have a very hard time understanding any of my questions or concerns. I have called each dept several times over different issues - HORRIBLE company!!!

When I was initially notified that Apria was sending me the equipment, they quoted one price for the co-pay. Later I was billed a different price. When I called, they acted so dumb about it and would not budge. Fine, it wasn't much of a difference. Then I was notified that they enrolled me in automatic supply purchases. The opt out link in their email did not work and I couldn't find any opt out link on their website. When I called to ask how much the supplies cost, they didn't know. That they would only know after I was billed. The latest is that 7 months later, I'm billed for non-compliance in September 2024.

Excellent service, great customer service, very professional. After dealing with other companies in the Kingman Arizona area for over two months and going nowhere Apria was able to get it done in 3 days over the weekend. Thank you very much.

This is a particularly sloppy company where your money is involved. My insurance changed and supplies from April were not approved- instead of contacting me (I had no idea they were going to send supplies). They drafted over $200 from my checking account. A year later they began drafting money again. They give you the runaround, make it hard to contact them, and are just plain incompetent. NEVER join their autopay.

If I could give zero stars, I would. They billed both my insurance and me for three months after picking up their equipment, and I’m still receiving bills. It takes at least 20 minutes to reach anyone in customer service, and you’re unlikely to resolve anything in a single call. Be sure to get proof of pickup and thorough documentation, this experience has felt borderline predatory. My grandmother would be bankrupt if she was in charge of disputing this.

My doctor prescribed replacement supplies for me. A representative called me and it was a terrible experience. She didn’t speak English well. She said conflicting statements so in the end I had no idea what was fact or not or what the true issue was. She stated I wasn’t a previous customer. I told her I was and I have previous order numbers to prove it. She basically called me a liar. What???? I asked to talk to a Supervisor. A supervisor returned my call but unfortunately my phone took it straight to voicemail message. Called back and couldn’t get a Supervisor. I’m finding a company who has better customer service and someone who will listen to customers.

I was supposed to be on call to reorder supplies status. I hadn't ordered for nearly a year because I now get my supplies from the V.A. and they sent supplies (without my request). I was moving to another town and returned to the old house after 3 days to find the supplies had been put on my porch. I live in a rural area and return shipping is difficult. I thought just paying for the order would be simpler but found that mo copay was 122 dollars and told customer service I wanted to return the order. They said I had waited too long. WHAT A SHADY OUTFIT! I'LL NEVER RECOMMEND THEM TO ANYONE.

I needed a cpap and supplies, for a year everything went well, alter the original contract term had lapsed I received my supplies elsewhere, they kept emailing me, trying to get me to use them for supplies, I relented, order came incorrect, nothing was right, then the billing… they deducted from my account an amazing that was acceptable, then tried another $101, said it was my deductible, then this week another $202, keep in mind this was an order delivered in February, they stated it was the correct amount and there was nothing you could do. I have insurance and they ripped them off as well, totaling double the amount I would have paid online with another supplier, go elsewhere, avoid the aggravation, they are crooks.

Horrible company. I told them exactly what I wanted when I first signed up and they sent me a child’s full headset mask. After several months of trying different headsets with some of their employees trying to bully me into saying everything was fine when it was not my doctor and I got discussed with them. Stay away from this company if you want service and peace of mind.

This company LIES! Talked to a Supervisor who never called back about this order. Been a week and their customer service sucks. DO NOT ORDER FROM THIS COMPANY. Same day delivery is a Joke. Fair Warning People. Buyer Beware.

Terrible customer service. Absolutely do not give a damn! What a nightmare! Lost two prescriptions, don't respond to emails and still no resolve after my Dr. Contacted. Don't even waste your time calling customer service either.

Worst customer service ever and poor reliability. Six months ago, I called them because all of a sudden I was on their auto shipment. I never signed up for auto shipment. I made sure they canceled my auto shipment, as they told me they would. And I told them I was not even any longer using a CPAP. Fast-forward to today, April 2025, and I have a voicemail saying that I have a delivery that is going to be here on Monday. So my auto shipment was never canceled, as I discovered when I called them. And they now want me to call them back when it’s delivered to get an email so that I can ship it back to them on my time and gas. This is their mistake clearly and there is zero accountability for it. They say I’m on a 3 month auto ship - then WHY has it been six months since their last mistake. Clearly they either have computer issues or are trying to get money any way they possibly can. Terrible company.

Apria, was suggested as a supplier for my CPAP supplies, I have had my machine over 5 years and just changed insurances, I have had nothing but problems with this company, I called on Monday and asked if I could get my supplies expedited and the lady stated no. So here we are on Friday and they sent me an email asking for a signature stating that the email was sent while on the phone with the rep. on Monday... This company is a mess and I will NEVER use them again.

Horrible company to deal with. Intentional Multiple billing errors for filters, not received or ordered in the 5 to $10 range with threats of collection in order to force payment. And their customer service makes it the best choice not to have to deal with them (extortion). 20 minute holds send you to voicemail. No return calls. Twelve calls to resolve a $5 billing error. All stemming from corporate.

I wish that I could give 0 stars! This is the MOST incompetent company that I have ever dealt with. I changed healthcare providers because I moved to another state. I was contacted by the office as they wanted to pick up the device. I was NEVER told not to take the equipment out of state! I asked them how I could get it back to them and they said "they didn't know". Like you could have sent me a UPS/FedEx pre-paid code to send it back to you. Instead, they billed me a self-pay, even though I provided them with my NEW insurance provider information! I contacted them 3 times in one day. The first time, I was hung up on, the second and third times, they were not able to resolve my issue. All they had to do was switch my information to my new medical provider, instead, they gave me the run around! They are a company that takes advantage of people and are greedy!

I had to switch to Apria (Concord, CA office) for my CPAP/Sleep needs, as they are in-network for my HMO. I used them years ago after a surgery and they were great. Now, I have waited for up to an hour on hold, I get different answers to the same questions, they are slow to process doctor orders, and multiple phone calls are needed to get items delivered or picked up. I’m dealing with sleep issues for husband and me. His Dr needs to submit an order for a home sleep test. Apria told him “we do not do sleep tests”. However, on their website they say they do: See? Different answers.

I have received the worst customer service support from Apria Health Care as it relates the receiving the CPap machine and equipment. My doctor submitted the order (prescription) in December 2024. I was finally contacted early January 2025 regarding delivery of the Cpap machine and equipment. Prior to delivery I received a call to verify the type of Mask that I wanted since my doctor had indicated on the order Patient's choice. I indicated I would prefer the nasal mask. Unfortunately, when the order was filled and delivered, I received a full-face mask.

I have two aunts that have needed your services multi times the last couple of years and every single time your delivery service has failed miserably every single time. I am currently sitting here waiting for an order that was canceled. Now they want me to wait until midnight when I also have to get up early to go to the hospital. Years of poor service is what I have gotten.

Apria is very unprofessional. They don't care about pt concerns, my Cpap not working properly and I called 2 days ago, they said some will call back next business day between 2pm to 5 pm but waited all day no call back until almost 2 hours later and they just called for one ring and hang up so I missed the call. When I called back after hour spoke with somebody. She said will schedule same day or tomorrow but never got any call from them.

My Doctor ordered a Cpap machine without my input so I wasn’t given an option as to what company worked best for me. After two weeks a message was left by Apria on my voicemail stating that it had been approved by Medicare. I have called three days in a row only to be put on hold for 20+ minutes which is where I draw the line. As a result I will no longer call and if it means going without a Cpap machine so be it. If it was up to me I would never have chosen this company because I always read the reviews first. If this is how they handle their business before I even get my product I can’t imagine what would happen if I had a problem, Wish my doctor’s office selected a company for their service rather than what could only be location.

There was a time I liked Apria but not now. They wouldn’t follow up, sent me the wrong items, the left hand never knew what the right hand was doing and you couldn’t find one place to solve your problems, I was once transferred 5 time to get a problem addressed but not solved.

I was prescribed home oxygen after a bout with pneumonia landed me in the hospital, and I chose Apria as my supplier. Fast forward 3 months and I no longer want or need the oxygen equipment. I call Apria, and they REFUSE to come get the equipment unless my Dr authorizes it (which was the hospital I was discharged from - I am no longer a patient). I tell them I am allowed to make MY OWN MEDICAL DECISIONS and can cease the oxygen treatment without a Dr authorizing it. I was willing to acknowledge the AMA in writing but they still refused to schedule a pick up. I had to call my pcp to call them (not who prescribed it) and get them to TAKE THEIR PROPERTY BACK. I literally needed a hostage negotiator to get rid of their equipment! I highly recommend finding another company for your home health needs.!

I was extremely impressed with Tariq, the gentleman who brought me oxygen & showed me how to use it. He was very warm, friendly, was very knowledgeable, answering all my questions. I felt cared for. Would recommend him to anyone.

If failing was an Olympic sport, this company would excel! I had hip replacement surgery 2 1/2 years ago and since I live alone, I had to stay in a care facility and Apria was supposed to send me a walker per my surgeons request and I never received it, I never even got a call. Fast forward to now I was in ICU for 7 days and the hospital sent in a request for a walker! I literally only received a phone call from them yesterday after being discharged for 6 days and the hospital put in for the walker 3 days before I was discharged and they wanted to blame the hospital! Yet they had 9 days to call me and or my insurance company so I could have the walker by the time I came home from the hospital and they didn’t and it definitely wasn’t the hospital's fault. I had to order one from Amazon and I’m furious because I’m so vulnerable right now to falls yet they take being completely incompetent as a challenge.

I have been on a CPAP since August 2024 with Apria. My doctor's prescription sent me to Apria. It has been a disappointment from the beginning. First, they just hand you the equipment, fit it, show you how it works and give you a maintenance schedule to follow. There is no follow-up unless you go back to them. I struggled so I went back, and they gave me a new mask to try. I also contacted corporate Apria and requested an automatic supply replacement every 3 months. This is where they send you the needed supplies when they are needing replaced.

I placed an order for a bag to carry my cpap machine in and told them my new address but they chose to send it elsewhere! Contacted them thru email and they sent a picture of it being delivered on some porch somewhere but NOT to my new address! 😡😡😡

I purchased a CPAP machine in February, 2024, from Apria and was told my portion after the insurance paid their portion, would be paid in monthly payments. It was paid off last month (February, 2025) and I have started getting calls stating they want to pick up my machine and it was only rented. I called Apria twice and explained the situation as well as refuting their claim of rental. They still state it requires an annual prescription, which is not true, and they did not receive one. So, they consider it rented and intend to pick it up. I told all the folks I spoke with they're not picking up anything from me because I paid for my machine and own it. Apria is a fraudulent company and I urge everyone to stay away from them. I have filed a complaint with the Better Business Bureau as well.

I placed an order last week of Dec 2024. I stressed that the order had to be processed and billed before end of year because I had met my deductible for year. I told them I did not want the order if it was not possible. They assured me it would but it was not, they shipped and billed it in January. So it wasn’t paid by my insurance. I called to complain and they blew me off and insisted it was too bad. They also told me they had signed me up for auto supply. These guys are crooks. Almost impossible to call them also, I sit on hold forever. Terrible.

Avoid Apria. They did not submit authorizations and insurance denied the claims. I was charged for bills for no fault of mine. Called and spent multiple hours. They said they will take care and sent it to collections. I know Mistakes happen but this happened on multiple claims and they failed to fix the problem. I stopped ordering supplies. I paid high amount of bills even though I have a good insurance as apria lacks accountability to submit claims properly. Avoid apria.

Apria Healthcare sent me to collections twice without sending any bills at all. The first time I received mail from a collection agency, I was in complete confusion because I received no mail from Apria, other than advertisements. I contacted Apria health to see why they sent my bill into collections, they told me that they sent me multiple “electronic bills”. I told them that I don’t have an online account with them, which they looked up and verified that I in fact don’t have an account so the “electronic bills” went nowhere.

What is Apria hiding. I can not get detailed breakdown of the price of products. Just a total of what I owe after insurance. I can’t get it from Apria even when I click on detailed billing. Can’t get it from my credit Cigna either. The only reason it is so well hidden is because you are ripping off the healthcare system and exactly the reason for our problems on costs. You're useless and will hide that until DOGE type investigation exposes you.

Apria is very difficult to deal with. Last year I cancelled the Auto Refill of my CPAP supplies as, although my deductible and copay had been satisfied they charged my card on file an additional 20% which does not appear to have been refunded yet. To my surprise, I received a new shipment earlier in the week, looked at my health benefits and saw that my health insurer paid 100%.

I had a horrible experience with Apria. I rented a breast pump through kaiser and returned the equipment as per their guidelines. They called me and I told them I had already returned the equipment- the rep said that is fine. Later I received a letter saying the equipment was not returned. Also please disregard this letter if you had already returned it. Since I had already returned it and even spoken to a rep- I did not think much of it. All of a sudden a get a letter from debt collection agency saying I owe them around $482. I called Apria -they said we will email the branch and they will confirm. Someone should reach out to you in 24 hours. No response. I called them again they said the branch has not confirmed that they received the equipment. There was no statements every that showed any such amount due at all. Contacted again- rep tried calling local branch- the call gets dropped. Where does it all end?

This company needs to go out of business. We rented a wound vacuum and it did work and was delivered on time but that was not worth the rest of it. the rent for the machine was tremendously overpriced (1400. a month for a 2000. machine). Insurance paid most of it but the trouble started immediately and would take too long to write all of the difficulties which were lack of communication, training of staff and just pure ignorance of how a business should be run. I paid every dime they wanted but kept getting bills for money I did not owe.

The customer service is horrible. All they do is apologize for all the frustration you have to go through to get answers. Everything takes 7 to 10 days. I can’t even get a statement to show me what I’m paying for are outrageous. They charge $97 for a glorified rubberband to hold your mask on. It’s titled head gear. My next visit to my doctor I’m going to insist he find me a new company to deal with.

I absolutely hate them. They are so incompetent. It took them a full year before they mailed me my CPAP machine. Now I’m trying to get supplies to use continue using it and I’ve been fighting with them for months. They’re saying they don’t have some notes from my doctor Even though my doctor sent them the notes. They’re saying the notes don’t mention certain words that they insist need to be there. I hate them. I feel like I’m never going to send me the supplies. Multiple times they’ve told me they have everything they need. They place the order and then I get the automated call saying there is a problem with the order and they can’t fill it. On top of that they’re such pushy sales people, always trying to get you to replace every single thing on the CPAP machine. They try and tell you you’ll get all sorts of diseases if you don’t replace things. If you have any choice, don’t use Apria.

Apria sent me 9 boxes while I was in the hospital. I did not order it. I never needed nor used anything. I called and eventually they picked up everything. I have spent months trying to get them to fix my bill. Not only should I owe them nothing, they picked up the stuff that I never ordered so we should be good!!!! The woman in the phone was curt and wouldn't even listen.

Too many ways to order leads to confusion and 47 minutes spent on hold to confirm insurance confirm size. Had to speak to one person re: insurance, wait another 16 min on hold to confirm size. This after I ordered a WEEK ago on the phone system.

The service, billing, ordering, communications, technology problems and the list goes on is just so terrible dealing with this company that I can't even muster the frustrating words to describe the sheer disaster they are. Nuclear scale terrible.

So up until last night Apria was fine but that changed. My husband did not get his headgear last shipment. But they said we did. But I can't prove it now. But now his headgear is not available. Customer service I spoke to unhelpful. Said discontinued. So his is about to break. All she said was up to patient. I spoke 2 customer service no help. This gives me a very bad taste.

Apria has been terrible in so many ways. The billing system is impossible to understand. Their customer service is terrible. The quality of their generic accessories could not be lower. You know that this is a deliberate system to find ways to '****' the customer. You can't accidentally be this bad, it is by design. When I complained to Kaiser Permanente -- they said 'get in line'. Companies like this exist because they have figured out how to navigate the mess of the US healthcare system for the benefit of everyone except the patients.

UPDATE. It gets worse. Ripping me off and costing me credit card interest because they can't process a refund. I'm on fixed income and $450 is A LOT. No one can fix that they double withdrew funds. Months of calling and trying. I'm told it's finally done. They NO REFUND! It's their mistake that I have been charged! Not one supervisor has an idea how to fix it. I just am told they see it was their mistake but nothing they can do. I have to wait.

Awful company. Sent me a bill from 2023 and then to collections. The claim was never sent to my insurance. Paid the bill which has posted to my credit card account. Trying to get a hold placed off my account so I can get my CPAP supplies. Was transferred to 4 different departments without the person advising me . I have spoken to Apria for the last time and will have my script sent elsewhere. Zero stars if that was an option. Get it together.

They were so good to get me my breast pump, but after quitting my job and changing insurances I called them to update my insurance… Multiple times because it never actually worked online. I was still charged $788 for the breast pump I got. And I am still trying to get it refunded. They say I didn’t have active insurance when I called SO many times to update it. I have spent literally at least 6 hours on the phone with them so far and still don’t have my money back. They are making me do the job of the local branch (Olympia) of send in the receipt that I dropped off the pump because they “can’t get ahold of the Olympia branch”. This has been a nightmare. All with a little baby running around and out $788 currently. So bad. They just make excuses and lies.

I never saw such a disorganized and unapologetic company. No matter who answered the phone, they did not give accurate information. Even the person claiming to be the manager had no sense of telling the truth. Like other customers here, I also was told they needed the doctor to fax over my insurance info, clinical notes, etc. I called the doctors twice, believing the lies this company told me. I called the administrator of the doctors to find out why the doctors were not faxing over the info to Apria.

They claim to have a risk free 30 day trial return policy "limited" as long as you don't open the item to test out. It must be un-opened if they are to accept the return. I purchased a mask (1/15/25) for my CPAP machine and was disappointed that the tube from the CPAP machine was smaller than the mask. How could I have known it wouldn't fit if I was to leave it in the package? How are you supposed to do a 30 day trial if you can't take the mask out of the sealed plastic bag? If what they claim is a risk free 30 day trial then are you suppose to leave the mask in the "un-open" package and somehow not use it for 30 days?

They claim to have a risk free 30 day trial return policy "limited" as long as you don't open the item to test out. It must be un-opened if they are to accept the return. I purchased a mask (1/15/25) for my CPAP machine and was disappointed that the tube from the CPAP machine was smaller than the mask. How could I have known it wouldn't fit if I was to leave it in the package? How are you supposed to do a 30 day trial if you can't take the mask out of the sealed plastic bag? If what they claim is a risk free 30 day trial then are you suppose to leave the mask in the "un-open" package and somehow not use it for 30 days? Besides, my frustration with their customer service to replace the mask I have had to look on Amazon to purchase another one that would fit.

I would give this company a zero if I could. Numerous websites with numerous different logins. Once they sent me equipment that I did not ask for. Even if it was on autosend the equipment needed prior authorisation from my insurance. 2 days after sending it even before I knew what was happening they charged my FSA card that I already told them not to charge automatically. Also I did reorder supplies back in October as well that were sent but also needed prior authorization which they never informed me as well. I am appealing the supplies that were just sent for that reason and already have asked for a refund for the first issue.

New CPAP Machine does not work. Tells me to come to the office (1 hour from my home) to exchange it. Oh but wait she will not be there for 3 days and then will only be there for Half a day, because she works from home. All this after calling 4 times and being sent in circles.

I have had an oxygen concentrator as well as 2 extra bottles and a large tank for 5 years. I have asked for repair service as it was not operating properly. It was never serviced for 5 years even though I requested help. It worked intermittently. They NEVER came. I got completely disgusted. I am now a Hospice patient and they replaced the Apria unit. My new machine now works well. The Apria unit was returned today. Thank God I am done with them. STAY AWAY...

These guys have been abusing my business for years. I think that's just the way the medical device and insurance industry works. There have been far more negative experiences with Apria than positive: Account issues between Apria and Apria Direct, wrong supplies being ordered, orders getting lost or sudden price changes... The final straw was "automatically" being subscribed to service I have never wanted to use. Now I have to clean up the mess they made with my previous insurance company etc. There has to be a better option out there!

Rude. Unprofessional. She could not care less. Nothing was resolved and hung up on me. Kaiser should be ashamed of using these people. I'd rather die of sleep apnea than dealing with these morons again.

Unfortunately I have sleep apnea and I have to deal with them. They overcharge you on your copays even when confirming with the insurance company. Now that they’ve overcharged me since 2023, it’s been difficult to get someone to help and get a refund. It’s a struggle with them every time I receive a statement. I told my insurance how horrific they were and wished they can find another company. I received a statement and checked my online account says the same balance but Apria “sees something else”. Run fast!

My husband ordered a BIPAP machine and invoice said CPAP. We called and cancelled the order. We received it anyway after not even signing consent for shipment (5) times. Nick said we can return it if received now they can't find Nick even though he has notes in computer.

Unfortunately I had the misfortune to deal with Apria Healthcare. They are not a good company to work with and I've tried my best to speak to their office manager Angel to rectify it for others because I will never deal with them for my Cpap supplies. Their billing is outsourced to another country, making it extremely difficult to discuss. Their line items all read the same, no explanation. NOW I've had multiple explanations for the exact same thing. Even Aetna Medicare advantage can't figure out what they are billing me for and tried to call to discuss it to no avail. DO YOURSELF A FAVOR AND JUST DON'T GO HERE!!! If this review prevents one person from the frustration I'm going through it was worth my time to write. Go elsewhere. VALLEY SLEEP THERAPY is a great company but I can't use them with my medicare plan.

First problem I had, their billing department could not tell me my bill was paid 30 days after I had the canceled check back in my hand with their stamp on the back of it. At this time I gave them a credit card to put on file. They would charge my card weeks before being due for supplies and weeks before billing insurance company for those supplies. At this time I made them remove my charge card from their system and went back to writing a check. If they can't acknowledge the bill being paid, that's their problem, I have the canceled check! The most recent problem was after a second sleep study they lowered the settings on my CPAP but on recording my oxygen levels overnight, I was dropping below 80%. The doctor sent them an order to raise the settings back to what they were and after a month and two phone calls, still has not been done. I now have a CPAP that's useless to me. Shame on you UNMC for referring me to these people.

I have a Inogen portable Oxygen Concentrator and the battery is dying. It only lasts 35 minutes from a full charge now. I've called them in the past and asked for an extra battery and was told they don't have any. I called today and it wouldn't accept my zip code so I had to lie and give them my old one (12771) in order to talk to someone. I asked if she could correct that and she said no "it's a different department" and she agreed I could continue lying and give my old zip code instead of having someone fix it.

This company is a nightmare to deal with. They sent out my C-pap machine without getting approval, so I was responsible for all charges. In October, I thought I was done paying for it, I even asked, is this my final bill and I was told "yes". Today, I got an statement telling me that I owe $140.00. Avoid them if you can!

Had previous poor experiences with DME providers so was ensuring there was no repeat. Apria called saying they'd deliver my equipment that day. I asked questions about what they were delivering and was told whatever my physician ordered. This is a lifestyle change so I preferred to see what I was getting so I could ask questions and get options if I needed. When I asked if it was possible to come to the office to discuss the process. The receptionist finally told me in a aargh attitude "if that's what you want, ok."

My insurance company approved a "purchase" for a New CPAP machine, and now a year later, Apria is saying it was a rental and I owe them missed monthly rental payments. They must have called me 50 times over the last year. I gave them all my information numerous times and every time they call it's something new. I even got on a three way call with my insurance and apria and thought that would settle it, especially when my insurance informed them of the check number and the date that paid everything in full. Nope. More bills and more calls. Every time something was different. "We don't have your address. We don't have your secondary insurance." About 8 months in, they couldn't verify my account because they had the wrong birthday. Mind you, this was after talking with them for months. I had to drive down to the local office and physically show them my ID to change my birthday in the system.

They send the wrong supplies then try and charge me $86 for it saying it was not covered by insurance. Well, of course, I never asked for it and it was incorrect. Talking to them on the phone is like talking to the wall.

This is the single worst customer experience I've ever had. Getting set up with them was painful but severing the relationship is next to impossible. My insurance stopped coverage and they began charging me an amount that would allow me to buy FOUR CPAP machines outright each year. I tried contacting them to request returning the equipment and the rep I finally reached after 3 auto-hangups was disruptive and argumentative and short from the beginning of the conversation. This was a stressful enough call without her haranguing me that they would not remove charges and wouldn't allow me to ask simple confirming questions. I eventually gave up and hung up after trying to ask a single question a half dozen times or more. Maybe she just had a bad day. Either way, her bad day became my bad day and I have nothing but contempt for this place for the whole experience.

I ordered a CPAP hose on 10/16/24 because mine had a hole in it, which was causing health issues. It was finally shipped on 12/12/24. I wrote a review on their website and they deleted it immediately.

This was the worst billing medical equipment company to deal with. After several and I mean several attempts to get my billing correct they finally got it right. Once I made contact with a local customer rep things got better. But as of this date there are bills that are over a year hold that have not been rebilled to my insurance company. This company does this for a living and they deal with many different insurance companies so I thought they would know how to bill properly. This is troublesome when they have to have a second party to do their billing. If I had to do it over again I would NEVER chose Apria for my CPAP machine and equipment.

I received my supply today, and they sent me a repackaged headgear in a plain plastic bag, not in its original packaging. I do not want repackaged supplies. My insurance pays for new supplies, not repackaged ones. They removed the headgear strap and other nose pillows from the original packaging and sent them to me. I am not comfortable with repackaged supplies. I don't know if someone has used them before. Please see the attached picture. They did the same thing last time, and when I called them about it, they sent me a new headgear in the original company packaging. This is truly unacceptable. I am canceling all future supplies from Apria and will not recommend them to anyone.

Horrible customer service, both times I had to deal with them, they messed up the orders. They will not stick to their pick up times and supervisor are unprofessional and rude. They are the worst company I have ever been forced to do business with.

I used Apria to provide CPAP supplies for about three years. They acquired another local provider I had been using and I let it roll. Never a 5-star provider, the service gradually deteriorated into incompetence, sending supplies I hadn’t ordered, stating falsehoods about our agreement, and making it all but impossible to return unused items. I finally cancelled auto-fill and my payment card to avoid illegitimate charges.

If I could give a zero I would. I have been waiting months for replacement equipment. They do not provide loaners so I am using a faulty machine which starting g tonight I will be losing a little of sleep. I contacted Apria over 4 months ago explaining that my machine smelled like burnt electric. They started to get the information from my doctor's office to send me a new machine. I have been struggling with the present machine. Called them this morning for them to tell me that they don't have all the necessary documents needed. But yet in October they told me on an open line, with others listening that they had everything they needed and that I was first on the list.

Apria Healthcare is TERRIBLE! I was told I had to pay the full allowed amount to get my equipment in September even though I had met my insurance out-of-pocket maximum for the year. They would not ship unless I did. So I paid and then the insurance paid the same claim in full as I had met my out-of-pocket maximum as I told them. I have been fighting since beginning of September for my money back. It’s December and still not paid. Meanwhile, they have billed my insurance for equipment in October and November that I NEVER received or ordered. I had to call them MYSELF to schedule to get equipment after three months because they never contacted me since the first day. And still, I wait for my hundreds of dollars to be reimbursed. The billing office is overseas and many reps were barely understanding what I was saying. This is the worst experience I’ve ever had with a company! Do not use them!

I just had Apria send me stuff I did not order based on an order I placed months ago. They charged my insurance which to me is insurance fraud. Customer service then wanted me to take the stuff back to an UPS store. After I said no, they said they may be able to arrange for pick up but it will take 7-10 days. Totally unacceptable and unethical.

Worst customer service EVER. Every staff member I have dealt with is incompetent or not helpful at best...more often than not, they are nasty. They bill you for things you shouldn't be billed for, they STOP you from getting the equipment you need and that your doctor and insurance company have authorized. I can't believe Apria is still in business and that insurance companies keep sending you money for stuff you don't deliver. I have filed complaints with my insurance company.

I can not think of a worse company to deal with. Everything about what they do lacks professionalism. Right down to the emails they send and the janky attachments that are laid out all strange with links that don't work.

Absolutely, worst company I have ever dealt with.