Apria Healthcare Reviews

My hospital Dr ordered my oxygen from Apria. My insurance paid them and now apria is wanting to charge me. My insurance is upset and told me they would handle it from here. I'm hoping apria will see their mistake. If not I'll get retested and change companies.

Apria withdrew $82 out of my checking account from a debit card they say I authorized!! That never happened before until now (May 2026) I called customer service and the lady was not American in her dialect which delayed our conversation more, then she kept cutting in and out. I was so frustrated. She said my insurance only paid $95 when in reality it paid $178 according to my Explanation of benefits. Inept! I demanded she delete the debit card. I never gave authorization to take automated payments. Any copay I have always paid online on my own. Something is very shady. I typed the online chat and got much better service as the lady in the chat understood me well and I was able to upload pics from my laptop to prove they were paid and I owe zero. She said I will get refunded for what was taken and made sure my card on file was taken off.

Horrible billing and customer service support. They never follow up or send documents on billing etc when requested by clients. Would not recommend getting supplies etc from them. There are plenty of other Better companies out there for that that actually care about clients and not filling their pockets with money.

Billing nightmare, continued collection calls even though I was assured no less than 3 times that the wheelchair would cost me nothing. The chair was ordered by the hospital when I was discharged but I clearly stated to apria that I did not need the chair and did not want it if it was going to cost me anything. Now I am being billed and get collection calls weekly. They misrepresented the cost, were deceptive about how it would be billed to insurance and that I ultimately got billed. Avoid Apria!!

Apria is a nightmare. It started by them calling me and just asking when I wanted to come and pick up my supplies. Meanwhile I didn't even know I was there yet, I thought I had to meet with another doctor first. After they explain, I schedule the appointment. My doctor said to give me a specific mask, or one of my choosing after being fit. I will say they did a great job getting me in the office quick before my appointment. However, that was about it. Once in the office, there was no actual fitting. They gave me one mask where they said "this is a popular one that people like" and they made sure that mask worked. They did not let me try on other mask and just asked me "What do you think" as if I'm suppose to know what to look for on my first time. As if I know that some make/models have a rotating intake hose connection while others don't and that's easier for active sleepers etc.

Apria Healthcare is horrible. Around September 2025 I settled all payments with them. Owed nothing and was full coverage with my insurance. I got calls and texts saying I owed money. Took 3 months for them to fix their issues. Then I get a text saying I missed a payment. Talked to a agent and they said I owe again from May 2025. I don't know how they said I was all good. Balance is at 0.00 in September. Then say I owe from May of the same year. While talking to them I asked if I own the machine and they said I started with them in May 2025, and it will be 15 months.

Would give it 0 stars if I could. Apria set me up with a new CPAP machine and put me on a rental agreement without giving me a copy of the rental agreement or telling me what the monthly charges would be or what my financial obligation might be other than the initial copay. Customer Service is offshore. The representatives try to be helpful, but there is not much they can do.

Apria is hands-down the most incompetent company I have ever dealt with across any industry. Their service is a nightmare for anyone already struggling with health issues. They routinely screw up basic orders, and when equipment finally arrives, it's often old, worn out, or literally falling apart. The billing department is even worse; I constantly receive "mystery bills" that lack any itemized breakdown of what I am actually being charged for. Trying to get a straight answer from customer service is impossible, as you are passed from one agent to another with no resolution. Their lack of transparency and total disregard for patient safety is predatory. Save yourself the stress and find a different DME supplier that actually respects its customers.

Had been using Apria for about 7 years for CPAP supplies. I have 3 instances and have never had a copay. Started getting texts, emails about a pending past due bill from 7 months ago. Called last week and was told not to pay, they needed to bill my secondary insurance. Got a voicemail today saying I had a past due bill of $49. Called again, was told they had not billed my secondary insurance. Asked for a supervisor. She said secondary had declined. I told her last 2 I talked to said had not been filed. She gave a bunch of crap. Finally told her I’ll pay the $49 but remove all my info from their database. Absolutely stupid customer service. I’m done with them.

Horrible, customer service does not call you back, billing mistakes, it is just an inept company. I will never use them again.

They sent me someone else's cpap machine. 3 months struggling to use it my dr noticed this is not what he prescribed. They exchanged it after that a totally different machine and setup. When I called after the exchange they have no information about they sent another person's machine. Of course they erased their mistake! Now they calling me threatening with collection. I will send back the machine. I don't deal with shady company like APRIA healthcare.

My Dr ordered me a CPAP and I told them that I don't drive. Finally, they mailed the machine. Ok, that's fine, but no one ever showed up to explain how to use it. There were a couple of exchanges, and still no one. Now they want the machine back cause insurance does not want to pay. Well duh. But why would I use a machine I don't know how and mess with my health? I do read enough to know it can. Aude has more breathing problems than I already deal with. So now they want to pick up. Told them I work 8 to 5. M-F.

This is, without a doubt, the worst company I ever, ever dealt with. I called Apria to place an order of CPAP supplies in response to an email reminder. The process was excruciating. The agent needed to verify EVERY detail from my profile before proceeding to the ordering process. It took almost 20 minutes. The following day, I received a call (and an email) from Apria, asking me to call them back to "verify a few details." I called again and basically went through the same process as the day before. There was no explanation as to why I needed to verify information that I had already provided when placing my order. Then, about 10 minutes into this interrogation, the agent informed me that the order had been cancelled because they didn't know my mask size. (I had "verified" that the day before as well.) Then, I was told they needed to forward me to ANOTHER agent.

I purchased CPAP machine plus mask. The machine was delivered but there is no information on the mask. I have called APRIA 3 times and each time the rep tells me that they will expedite it but no one has told me yet when my order will be shipped. I even sent email but no response. The machine is no good to me without the mask. This is absolutely unsatisfactory that they can't even tell me when I am suppose to receive the remaining order.

These people are criminals.. They openly commit fraud. Against their customers & their insurance companies. Ask the local manager, he doesn't even deny. He just laughs.. I suspect He has learned. That N M law enforcement. Is incompetent. & Ineffective. He has found the perfect to do "his kind." Of business.

Apria is the worst health care provider. They went into my Bank Account and withdrew money unauthorized from me and my bank had an investigation and they found fraud, the bank was refused to put the money back and the bank put it back and now I am talking to a lawyer to sue and try to put them out of business and they're going to pay back my bank.

I just previously started using a CPAP, and needed help. I called 904 363-3200 and spoke with sleep coach Dedra, which was highly informative with my questions and after showing me how to adjust a few things, I am now smooth sailing. Great customer service and support. Thank you for your dedication and commitment to your job. Thank you, Dedra. 🫵⭐⭐⭐⭐⭐

I ordered a Dreamwear cpap mask and headset. That's all I ordered. I was clear on the call that I only wanted 1 as I was planning to try the mask before ordering a full supply. Despite my clear directions, they sent 3 masks, filters and tubing. I returned the items I did not order on March 17th and was promised a refund would be issued ASAP. I called twice to check and was told one check was mailed and another would be expedited. Neither has been received. It's a great business model---send items the customer doesn't order, immediately bill their card on file before they receive the items, then refuse to refund the money when the unordered items are returned. Very disappointing.

This review is about Apria Healthcare not about the equipment they supply. Holding the much needed supplies for my CPAP device until my Doctor gives them a compliance form. They won’t contact my Doctor for whatever reason and they never sent me any notification, no mail, no email, or no text, about this need of a form. Just a voice mail to call them which came out of the blue. Had no idea there was a problem. Now there is. This why I’m writing this review, if you can use some other company. Very poor service.

I spend winters in Florida so Apria has me set up with two different shipping addresses for my CPAP supplies. After an experience last year when they shipped to the wrong address, I started being extremely specific when calling to place a resupply order as to which address they should use. Two weeks ago, I placed an order and confirmed twice with the agent which address and had him repeat it back to me. Guess what, it STILL WENT TO THE WRONG ADDRESS! I have no way to know whether this is due to who is entering to order or who is fulfilling it. However, based on another negative experience with the department that assembles and ships orders, I strongly suspect that they are the source of this incompetence. I demanded to speak to a supervisor and am waiting for someone to call me back. This company has gone downhill and is very unreliable.

They are currently trying to send collections after me for a bill that was just issued yesterday and contains items that I paid for on a previous statement, so, essentially, they are double billing me and then trying to send me to collections for that plus new charges. I have tried to call customer service several times over a three weeks span now and every time I get put on hold or somebody takes down my number and tells me to expect a call back from them and gives me the number to expect them to call back from and nobody ever gets back to me.

Kept sending me a bill but when I signed in online it said my balance was zero. When I called to see what the issue was, they said that the account did in fact not owe anything. Come to find out they were billing me on an account I didn’t know I had and didn’t bother telling me that they’d created a new account for me. So now I have a bill in collection because they were too lazy to tell me that I had 2 accounts for some reason and I’m the one whose credit is going to suffer. They don’t care at all. Just say they’re sorry but have no remorse for what they did. Just matter of fact “you have 2 accounts” but they don’t actually care that they screwed me over. These people are horrible and they shouldn’t be allowed to continue to practice in this manner!

I went to this place to orders some medical supplies. The guy I'm the counter was super rude and talking to me like if I was ignorant. Did not help me at all. So now, I request my medical provider to change me from them to be my suppliers and advice them never to support this company again.

I called to understand my first bill, received two months into equipment usage, which contained a previous balance. The explanation was confusing and never fully clarified to me. They bill like the cable company: one month back, one month forward and the current month. The person kept repeating that the insurance company was billed the previous balance amount, that they paid the amount, and that I need to pay the amount. "If you can't dazzle them with brilliance, baffle them with bulls**t and they're sure to get paid seems to be their business model.

I was prescribed a sleep apnea device from my doctor Apria, double billed me before it was even sent out. Called, told them I did not want it sent out. They sent it anyway, still didn't refund me. They said it would take seven days for it to be picked back when it wasn't. I called then they said they would have send a different box for it to be sent back. So I got someone to drive to a location in Plainview NY to return it. They said I needed to sign a release of mobility to them so I signed that release got copy of it and the return called them back. They supposed filled out requests for the 2 separate billing for refund to be refunded thru my debit card, nothing happened.

Customer service is very poorly trained. I called in to speak with 5 sleep coaches and each one said different resolutions for my machine issue and ALL of them were wrong. I then called the local office and they said something incorrect as well. I then called United Healthcare and their representative did a joint call on the phone and he heard them stumble over incorrect responses. UHC is now calling their corporate offices to discuss the horrible display of customer service and terrible training.

They are quick to remind you to reorder supplies but when you call to order it turns into a nightmare. The associate you talk to has difficulty communicating with customers, they continue to ask for information over and over that is already connected to your birthdate and phone number, and the process is very difficult. Their website is also difficult to navigate. I’m looking to change companies, this one is not customer friendly.

Should be a negative 5. Honestly I don't know how they can still be in business? They have 1200 1 star reviews and 400 5 star reviews? For me, I'm referring to specifically their "CPAP Resupply" coding and billing department. They routinely billed me for co-pays and deductibles I didn't owe as shown on the Insurance EOB - and they hoped I didn't catch on. In addition, they routinely re-bill you for something you already paid for, and they have no explanation at all. For example, in July of this year, there was a charge that popped up from June of last year EOB which I already paid.

I recently had an order from my primary physician sent to Apria Healthcare to get a wheelchair. I made two follow up calls to check the status of the order. Both individuals I spoke to were extremely helpful. We did all the required paperwork and payment options over the phone. This wheelchair is a rented item and they explained with clarity how that program works. I had no issues with that. I learned that I would have to pick up the wheelchair. That I could not do because I am currently homebound. The second representative "Stacy" jumped through hoops and went from pickup to FEDEX to now an Apria delivery service bringing the very next day. Stacy also gave me as much as she could the specifications of the wheelchair being delivered. That's worthy of a five star review!

Apria sales staff are either inept, ** or just plain dishonest. EVERYTIME I order products, I am forced to order by phone because my C-PAP items are not contained in my on line account. So, when I explicity tell the person on the phone what items I want to order, they just send me everything I am ELIGIBLE for, regardless if I actually need them. They must be paid commission on the amount of orders because they jack them up however they can, Then, when I was told the total price and knew it was too high, the sales agent said "Oh--you will only pay 20% of that." They are liars and Apria should have the Attorney General come down on them for decitful business practices. Money---grabbers!