Apria Healthcare Reviews

I ordered a Dreamwear cpap mask and headset. That's all I ordered. I was clear on the call that I only wanted 1 as I was planning to try the mask before ordering a full supply. Despite my clear directions, they sent 3 masks, filters and tubing. I returned the items I did not order on March 17th and was promised a refund would be issued ASAP. I called twice to check and was told one check was mailed and another would be expedited. Neither has been received. It's a great business model---send items the customer doesn't order, immediately bill their card on file before they receive the items, then refuse to refund the money when the unordered items are returned. Very disappointing.

This review is about Apria Healthcare not about the equipment they supply. Holding the much needed supplies for my CPAP device until my Doctor gives them a compliance form. They won’t contact my Doctor for whatever reason and they never sent me any notification, no mail, no email, or no text, about this need of a form. Just a voice mail to call them which came out of the blue. Had no idea there was a problem. Now there is. This why I’m writing this review, if you can use some other company. Very poor service.

I spend winters in Florida so Apria has me set up with two different shipping addresses for my CPAP supplies. After an experience last year when they shipped to the wrong address, I started being extremely specific when calling to place a resupply order as to which address they should use. Two weeks ago, I placed an order and confirmed twice with the agent which address and had him repeat it back to me. Guess what, it STILL WENT TO THE WRONG ADDRESS! I have no way to know whether this is due to who is entering to order or who is fulfilling it. However, based on another negative experience with the department that assembles and ships orders, I strongly suspect that they are the source of this incompetence. I demanded to speak to a supervisor and am waiting for someone to call me back. This company has gone downhill and is very unreliable.

They are currently trying to send collections after me for a bill that was just issued yesterday and contains items that I paid for on a previous statement, so, essentially, they are double billing me and then trying to send me to collections for that plus new charges. I have tried to call customer service several times over a three weeks span now and every time I get put on hold or somebody takes down my number and tells me to expect a call back from them and gives me the number to expect them to call back from and nobody ever gets back to me.

Kept sending me a bill but when I signed in online it said my balance was zero. When I called to see what the issue was, they said that the account did in fact not owe anything. Come to find out they were billing me on an account I didn’t know I had and didn’t bother telling me that they’d created a new account for me. So now I have a bill in collection because they were too lazy to tell me that I had 2 accounts for some reason and I’m the one whose credit is going to suffer. They don’t care at all. Just say they’re sorry but have no remorse for what they did. Just matter of fact “you have 2 accounts” but they don’t actually care that they screwed me over. These people are horrible and they shouldn’t be allowed to continue to practice in this manner!

I went to this place to orders some medical supplies. The guy I'm the counter was super rude and talking to me like if I was ignorant. Did not help me at all. So now, I request my medical provider to change me from them to be my suppliers and advice them never to support this company again.

I called to understand my first bill, received two months into equipment usage, which contained a previous balance. The explanation was confusing and never fully clarified to me. They bill like the cable company: one month back, one month forward and the current month. The person kept repeating that the insurance company was billed the previous balance amount, that they paid the amount, and that I need to pay the amount. "If you can't dazzle them with brilliance, baffle them with bulls**t and they're sure to get paid seems to be their business model.

I was prescribed a sleep apnea device from my doctor Apria, double billed me before it was even sent out. Called, told them I did not want it sent out. They sent it anyway, still didn't refund me. They said it would take seven days for it to be picked back when it wasn't. I called then they said they would have send a different box for it to be sent back. So I got someone to drive to a location in Plainview NY to return it. They said I needed to sign a release of mobility to them so I signed that release got copy of it and the return called them back. They supposed filled out requests for the 2 separate billing for refund to be refunded thru my debit card, nothing happened.

Customer service is very poorly trained. I called in to speak with 5 sleep coaches and each one said different resolutions for my machine issue and ALL of them were wrong. I then called the local office and they said something incorrect as well. I then called United Healthcare and their representative did a joint call on the phone and he heard them stumble over incorrect responses. UHC is now calling their corporate offices to discuss the horrible display of customer service and terrible training.

They are quick to remind you to reorder supplies but when you call to order it turns into a nightmare. The associate you talk to has difficulty communicating with customers, they continue to ask for information over and over that is already connected to your birthdate and phone number, and the process is very difficult. Their website is also difficult to navigate. I’m looking to change companies, this one is not customer friendly.

Should be a negative 5. Honestly I don't know how they can still be in business? They have 1200 1 star reviews and 400 5 star reviews? For me, I'm referring to specifically their "CPAP Resupply" coding and billing department. They routinely billed me for co-pays and deductibles I didn't owe as shown on the Insurance EOB - and they hoped I didn't catch on. In addition, they routinely re-bill you for something you already paid for, and they have no explanation at all. For example, in July of this year, there was a charge that popped up from June of last year EOB which I already paid.

I recently had an order from my primary physician sent to Apria Healthcare to get a wheelchair. I made two follow up calls to check the status of the order. Both individuals I spoke to were extremely helpful. We did all the required paperwork and payment options over the phone. This wheelchair is a rented item and they explained with clarity how that program works. I had no issues with that. I learned that I would have to pick up the wheelchair. That I could not do because I am currently homebound. The second representative "Stacy" jumped through hoops and went from pickup to FEDEX to now an Apria delivery service bringing the very next day. Stacy also gave me as much as she could the specifications of the wheelchair being delivered. That's worthy of a five star review!

Apria sales staff are either inept, ** or just plain dishonest. EVERYTIME I order products, I am forced to order by phone because my C-PAP items are not contained in my on line account. So, when I explicity tell the person on the phone what items I want to order, they just send me everything I am ELIGIBLE for, regardless if I actually need them. They must be paid commission on the amount of orders because they jack them up however they can, Then, when I was told the total price and knew it was too high, the sales agent said "Oh--you will only pay 20% of that." They are liars and Apria should have the Attorney General come down on them for decitful business practices. Money---grabbers!

I would give 0 stars if I could. This company has been shady from day 1. They shipped equipment to my home without a conversation of my needs. Their bills just state that I owe $X without any description of what the amount represents. They call once a week, but when you answer the phone, it is a computer system that you need to interact with to determine why they are calling. I asked multiple times for the phone calls to stop which were disregarded. I only got the calls to stop by changing the phone number on my account to a fake number. Now that we are in a new insurance year, they took a claim from last year and resubmitted it for processing as a current year claim. And, since my coverage has changed and deductible has reset, they are now pursuing me for additional money above and beyond what I actually owe. This company needs to be shut down.

Apria charged my credit card upfront for a supplies order even that the account WAS NOT on "auto-pay". I returned the equipment after getting a return label and is taking more than 6 weeks to get a refund back. Stay away is my advise.

I can't express how bad the service I have received when ordering over phone. Many times it is hard to understand the customer service rep but I can live with that. My beef is with their shipping department. I just finished my fourth call to customer service regarding incorrect shipments. The first arrived and was completely wrong, it was actually supplies for the equipment that I was using two years ago. I called again and they said so sorry. I went through the order again and they said we will ship the correct order. Order arrives and once again incorrect this time totally different equipment. I called a third time and spoke customer service indicated what had happened and again we went though the order and once again they promised to ship out the another order. I called today asking when I might receive the order and was told it had been cancelled.

Apria is the most terrible, awful, incompetent company I have ever had to deal with. First of all, no one on the phone can speak English properly and really do not offer any real help with any problems. Next the billing dept has no idea or inclination to do their job. I have been thru nightmare phone calls for months and the bill is still not resolved. I was told for 3 months a supervisor would call (and didn't) and to ignore the next bill until the problem was resolved. And Now have sent me to a collection agency.

My Doctor sent in a prescription for an Airsense 11 cpap machine. After fighting with the water container each night I looked to see if they sent me a new medical device and learned that it had over 1,600 hours of use before I received it!! This machine has been in one or more homes and used by one or more people. Who knows what diseases they may have had blowing into that machine. If they will not give me a new machine, I will sue in Small claims court, Gloucester County Old Courthouse, 1 North Broad Street, 1st Floor, Woodbury, NJ 08096 For the cost of a new machine. My insurance can take up the issue of them billing for a new cpap when I submit the jury response. DO NOT DO BUSINESS WITH APRIA (YOU HAVE BEEN WARNED).

Apria Healthcare, their “epay” system, billing practices and cooperation with insurance is all abominable. I have suffered through so many billing mistakes, opaque billing practices, having to request a billing statement (why not on the online billing system where you make me log in??), and the absolute lack of follow-through on insurance claims! Apria will NOT respond to "additional information" requests from my insurer, so that the claim can be handled quickly and correctly. Apria would rather blow off the request, wait a few months, and then bill ME for the amount that is 100% covered by insurance. This company is run by nit-wits! One of the worst medical customer service nightmares—call and wait, get a non-English speaking rep that can not be bothered (nor understand) and it takes 2 days to get an invoice sent by email.

Awful awful phone service… long telephone waits, difficulty ordering supplies, re-entering personal information multiple times on a single call for supplies, confusion, etc.

I would give a negative review if possible. You are unable to get help. I am going to submit a formal complaint to Blue Shield, Department of Managed Health Care and the Better Business Bureau. The customer representatives do not help and lie. I received a random phone call from and agent saying I was out of network. They were sending the bill to my doctor's office. The send statements that are not itemized. I asked for an itemized bill, never received. Better yet they said they billed Medicaid, which I am not on. Blue Shield Rep was on the phone with me as well trying to help. Today I called with follow-up. I asked to speak to a supervisor. They put me on hold for more than an hour. Never spoke to anyone. I think this is a class action lawsuit. They are just billing the patients. I am sure there isn't a supervisor no one knows what they are doing. POOR cutomers service and no results.

Dealing with Apria for my CPAP supplies has been difficult from the start, but this most recent problem is the last straw. I was notified that they owed me a refund, chose Venmo from their list of options, but have never received the refund into my Venmo account. I have made 5 phone calls in attempts to get this resolved, to no avail. They PROMISE to call back with a resolution but do not. I have already call my doctor’s office to switch to a different supply company.

A hospital bed was ordered. From APRIA, I received from a man named John. He could not get the parts together for the electric mechanism. After an hour of trying, he got some tools & forced the parts to fit. Told him I thought he haf a bad bed... He said no, it was working. That night I tried using the electric up & down feature, it didn't work right, also you could not sleep on the mattress with out feeling the metal, which made my severe hip arthritis twice as bad. Others things wrong too.

I would love to leave a negative star rating. My Physician arranged my CPAP machine and supplies through my insurance company. Immediately, I experienced issues with inconsistent billing and website payment inaccuracies and asked for a billing recap and the non-existent contract on 5 occasions and received none. I had 2 "rental" payments remaining on my CPAP machine when I switched insurance companies and the "rental" payments reset to full price even though no new machine was delivered. They claimed it was a new contract, one I never saw or signed.

Absolutely the WORST company I have ever had to deal with in my life. They lie to you on the phone. Everyone who works for this company is incompetent. They ship items that you never ordered and then bill your insurance. It's an absolute scam. Do NOT use this company. You have other choices.

Cheap CPAP supplies that break 75% of the time and they expect you to pay out of pocket for a replacement. I have been getting supplies from them for 1.5 years. They send a new water chamber every 6 months, so I have had four so far, three have broken. I should not have to pay out of pocket because their supplies can't withstand being cleaned every day as they are supposed to be, nothing unusual outside of that that should cause them to break in less than 6 months.

Back in April of 2025 I asked my Health Care Provider to order me a new nebulizer that I seen on Apria's website, so I took all the info down and gave it to my Dr. so he knew what to order and he did. A few days later I got a call from a rep from Apria, she was asking me to pay 7.69 to get this new Nebulizer to me and that the tubing and all the attachments were disposable, which was what I didn't want and then they wanted me to pay $2.32 every time I ordered new tubing. I told the rep 2 things, I don't want disposable attachments and I hope this machine has a compressor like your website said it does because if it doesn't, I'm sending this back.

Worst health care providers in history. Hands down. They have failed at every turn to help me with continuing orders and supplies. They are absolutely the worst and you should avoid at all costs. Seriously.

I exchange my portable oxygen machine in Denver on January 20, 2025. Brand new out of the box flew into Virginia Norfolk area. My oxygen machine has stopped working and it would not allow me to breathe speaking to their customer service. I was basically told I could go to the ER or urgent care because they were closed. Talked on Call talk to three or four people. Nothing was resolved. They gave me an oxygen machine.. Talked on Call talk to three or four people. Nothing was resolved. They gave me an oxygen machine that only had an hour and a half battery life, which means I cannot fly back home because I don’t have enough battery to get on the plane so on top of that I called the Chesapeake in Norfolk Apria. They sent out a driver, not only did deliver the not the same oxygen machine, but the one and 1/2 hour battery, but I was at my brother‘s assistant living home who has Alzheimer’s and he used their bathroom and stole their phone.

I was trying to pull up paid receipts via the Apria website. My account showed no paid receipts. I called in a few days ago and was told that there had been issues with the website and my account would be fixed and that I would receive an email detailing my purchases. Both NEVER happened. I called today and wasted an hour trying to get a receipt for specific dates that I purchased product. HOW HARD IS IT??? Well, I learned that it is impossible for me to get a receipt. I call Apria, Apria contacts IT, IT generates a text (to verify who I am), I text back the info. and then am told that I will have to wait to see if they can generate a receipt. UGH!! The customer service rep basically told me, "If you want a receipt, don't pay and have us bill you so that you can receive a itemized statement." WOW! I hate that I have to jump through hoops with my health savings account who is requesting this information and now Apria who isn't making it easy one single bit!

I went in on 1/15 for my first time to order CPAP and supplies. They didn't have anything in office and would have to order it. I chose the payment option and they were to contact me regarding this to set it up. They have not, even after I called to let them know. I received notification that it was being delivered on 1/21. It was delivered on 1/22, however they sent me the wrong mask and machine. I was not fitted with a mask, like I was told I would be, nor was I shown how to operate the machine. Now I have to return everything and wait again. Extremely disappointed in their service.

1 Delays and mistakes in getting supplies I ordered N20 nasal mask and got a large safe mask

This has got to be the worst experience I've had with billing. I contacted them months prior to make sure that my account had a $0 balance. It showed a $0 balance on their site but I wanted to make sure. The agent confirmed it. Fast forward about four months later, I received letters from a collections agency saying that I owed them over $300 for supplies which was the original hose and mask. Those two items do NOT cost that much. Please use another company for your CPAP and CPAP supplies.

Extremely dissatisfied. First, they told my doctor my insurance would not cover this. Untrue and they had never submitted this to insurance. Then they sent a machine which didn't work and took a week to get me a working machine. They also never fitted me nor asked what type of sleeper I was (back vs. side etc) and just sent me a mask. Being new, I struggled and struggled with a mask not meant for my face watching the video links they sent to correct (which obviously didn't work as the mask wasn't fit for my face). While their sleep experts put me in a new mask, not getting a chance to have two fitted ones included vs. one left me no options.

DO NOT USE THIS COMPANY. They are insurance company billing scam artists. They will lie to you about what is covered, make you order things you don't need and then send you a bill for hundreds of dollars. And coincidently, the authorization from your insurance company of what is covered, will always come back way after their return period.

My surgeon sent an order for a walker to be used post surgery. A week went by, I heard nothing. I called Apria, sat on hold for 20 minutes, and was told Apria thought they had the wrong insurance group ID. It was the correct number. The employee said she would get the manager to take care of it and they would call me. Two days later, I called them because they never called. This time the employee (Lisa) said nothing had been done and she would call the insurance and call me back. I told her my surgery was in 5 days. She never called me back. I am now going to have to buy one at Walmart as Jan 14, 2026 is surgery day. Apria is a terrible company.

This company is a nightmare. I had a c-pap machine that the Dr. needed to have read-they asked me to have Apria read the disk. I dropped the it off for them to read and they "lost" it. So I had to buy a new machine. After a year of using the new C-pap, I needed a cushion or mask for the machine because the cushion was wearing out. the doctor called in the order for me to Apria. They sent me five items that I did not order or need. I tried to return the items I was transferred 5 times placed on hold for 50 min and called back once again placed on hold, and sent to the wrong place...I tried to return on line but the order number was wrong. I was sent three time to get the correct order number, they gave me three wrong order numbers and aging placed m on hold for 45 min. Apria wants me to pay for items I did not order. they want me to pay for items I do not need and I can not get the right order number to return the items they sent that were not needed. -

Emily was awesome. She helped me with the supplies I needed and also got them to come get my empty tanks and also was so delightful to talk to. She set me up for the next 3 months and I have slept a lot better since using my bipap.

You better get comfortable when you call them. You will be on hold for at least an hour. Have automatic refills on your prescription? Be ready to call them every single time. What? you received a text saying they were preparing your refill? LOL, that is just a tease. A month will go by EVERY TIME and you will have to listen to their ** automated messages as you sit and wait. They are absolutely the worst.