Apria Healthcare Reviews

My Dr ordered me a CPAP and I told them that I don't drive. Finally, they mailed the machine. Ok, that's fine, but no one ever showed up to explain how to use it. There were a couple of exchanges, and still no one. Now they want the machine back cause insurance does not want to pay. Well duh. But why would I use a machine I don't know how and mess with my health? I do read enough to know it can. Aude has more breathing problems than I already deal with. So now they want to pick up. Told them I work 8 to 5. M-F.

This is, without a doubt, the worst company I ever, ever dealt with. I called Apria to place an order of CPAP supplies in response to an email reminder. The process was excruciating. The agent needed to verify EVERY detail from my profile before proceeding to the ordering process. It took almost 20 minutes. The following day, I received a call (and an email) from Apria, asking me to call them back to "verify a few details." I called again and basically went through the same process as the day before. There was no explanation as to why I needed to verify information that I had already provided when placing my order. Then, about 10 minutes into this interrogation, the agent informed me that the order had been cancelled because they didn't know my mask size. (I had "verified" that the day before as well.) Then, I was told they needed to forward me to ANOTHER agent.

I purchased CPAP machine plus mask. The machine was delivered but there is no information on the mask. I have called APRIA 3 times and each time the rep tells me that they will expedite it but no one has told me yet when my order will be shipped. I even sent email but no response. The machine is no good to me without the mask. This is absolutely unsatisfactory that they can't even tell me when I am suppose to receive the remaining order.

These people are criminals.. They openly commit fraud. Against their customers & their insurance companies. Ask the local manager, he doesn't even deny. He just laughs.. I suspect He has learned. That N M law enforcement. Is incompetent. & Ineffective. He has found the perfect to do "his kind." Of business.

Apria is the worst health care provider. They went into my Bank Account and withdrew money unauthorized from me and my bank had an investigation and they found fraud, the bank was refused to put the money back and the bank put it back and now I am talking to a lawyer to sue and try to put them out of business and they're going to pay back my bank.

I just previously started using a CPAP, and needed help. I called 904 363-3200 and spoke with sleep coach Dedra, which was highly informative with my questions and after showing me how to adjust a few things, I am now smooth sailing. Great customer service and support. Thank you for your dedication and commitment to your job. Thank you, Dedra. 🫵⭐⭐⭐⭐⭐

I ordered a Dreamwear cpap mask and headset. That's all I ordered. I was clear on the call that I only wanted 1 as I was planning to try the mask before ordering a full supply. Despite my clear directions, they sent 3 masks, filters and tubing. I returned the items I did not order on March 17th and was promised a refund would be issued ASAP. I called twice to check and was told one check was mailed and another would be expedited. Neither has been received. It's a great business model---send items the customer doesn't order, immediately bill their card on file before they receive the items, then refuse to refund the money when the unordered items are returned. Very disappointing.

This review is about Apria Healthcare not about the equipment they supply. Holding the much needed supplies for my CPAP device until my Doctor gives them a compliance form. They won’t contact my Doctor for whatever reason and they never sent me any notification, no mail, no email, or no text, about this need of a form. Just a voice mail to call them which came out of the blue. Had no idea there was a problem. Now there is. This why I’m writing this review, if you can use some other company. Very poor service.

I spend winters in Florida so Apria has me set up with two different shipping addresses for my CPAP supplies. After an experience last year when they shipped to the wrong address, I started being extremely specific when calling to place a resupply order as to which address they should use. Two weeks ago, I placed an order and confirmed twice with the agent which address and had him repeat it back to me. Guess what, it STILL WENT TO THE WRONG ADDRESS! I have no way to know whether this is due to who is entering to order or who is fulfilling it. However, based on another negative experience with the department that assembles and ships orders, I strongly suspect that they are the source of this incompetence. I demanded to speak to a supervisor and am waiting for someone to call me back. This company has gone downhill and is very unreliable.

They are currently trying to send collections after me for a bill that was just issued yesterday and contains items that I paid for on a previous statement, so, essentially, they are double billing me and then trying to send me to collections for that plus new charges. I have tried to call customer service several times over a three weeks span now and every time I get put on hold or somebody takes down my number and tells me to expect a call back from them and gives me the number to expect them to call back from and nobody ever gets back to me.

Kept sending me a bill but when I signed in online it said my balance was zero. When I called to see what the issue was, they said that the account did in fact not owe anything. Come to find out they were billing me on an account I didn’t know I had and didn’t bother telling me that they’d created a new account for me. So now I have a bill in collection because they were too lazy to tell me that I had 2 accounts for some reason and I’m the one whose credit is going to suffer. They don’t care at all. Just say they’re sorry but have no remorse for what they did. Just matter of fact “you have 2 accounts” but they don’t actually care that they screwed me over. These people are horrible and they shouldn’t be allowed to continue to practice in this manner!

I went to this place to orders some medical supplies. The guy I'm the counter was super rude and talking to me like if I was ignorant. Did not help me at all. So now, I request my medical provider to change me from them to be my suppliers and advice them never to support this company again.

I called to understand my first bill, received two months into equipment usage, which contained a previous balance. The explanation was confusing and never fully clarified to me. They bill like the cable company: one month back, one month forward and the current month. The person kept repeating that the insurance company was billed the previous balance amount, that they paid the amount, and that I need to pay the amount. "If you can't dazzle them with brilliance, baffle them with bulls**t and they're sure to get paid seems to be their business model.

I was prescribed a sleep apnea device from my doctor Apria, double billed me before it was even sent out. Called, told them I did not want it sent out. They sent it anyway, still didn't refund me. They said it would take seven days for it to be picked back when it wasn't. I called then they said they would have send a different box for it to be sent back. So I got someone to drive to a location in Plainview NY to return it. They said I needed to sign a release of mobility to them so I signed that release got copy of it and the return called them back. They supposed filled out requests for the 2 separate billing for refund to be refunded thru my debit card, nothing happened.

Customer service is very poorly trained. I called in to speak with 5 sleep coaches and each one said different resolutions for my machine issue and ALL of them were wrong. I then called the local office and they said something incorrect as well. I then called United Healthcare and their representative did a joint call on the phone and he heard them stumble over incorrect responses. UHC is now calling their corporate offices to discuss the horrible display of customer service and terrible training.

They are quick to remind you to reorder supplies but when you call to order it turns into a nightmare. The associate you talk to has difficulty communicating with customers, they continue to ask for information over and over that is already connected to your birthdate and phone number, and the process is very difficult. Their website is also difficult to navigate. I’m looking to change companies, this one is not customer friendly.

Should be a negative 5. Honestly I don't know how they can still be in business? They have 1200 1 star reviews and 400 5 star reviews? For me, I'm referring to specifically their "CPAP Resupply" coding and billing department. They routinely billed me for co-pays and deductibles I didn't owe as shown on the Insurance EOB - and they hoped I didn't catch on. In addition, they routinely re-bill you for something you already paid for, and they have no explanation at all. For example, in July of this year, there was a charge that popped up from June of last year EOB which I already paid.

I recently had an order from my primary physician sent to Apria Healthcare to get a wheelchair. I made two follow up calls to check the status of the order. Both individuals I spoke to were extremely helpful. We did all the required paperwork and payment options over the phone. This wheelchair is a rented item and they explained with clarity how that program works. I had no issues with that. I learned that I would have to pick up the wheelchair. That I could not do because I am currently homebound. The second representative "Stacy" jumped through hoops and went from pickup to FEDEX to now an Apria delivery service bringing the very next day. Stacy also gave me as much as she could the specifications of the wheelchair being delivered. That's worthy of a five star review!

Apria sales staff are either inept, ** or just plain dishonest. EVERYTIME I order products, I am forced to order by phone because my C-PAP items are not contained in my on line account. So, when I explicity tell the person on the phone what items I want to order, they just send me everything I am ELIGIBLE for, regardless if I actually need them. They must be paid commission on the amount of orders because they jack them up however they can, Then, when I was told the total price and knew it was too high, the sales agent said "Oh--you will only pay 20% of that." They are liars and Apria should have the Attorney General come down on them for decitful business practices. Money---grabbers!

I would give 0 stars if I could. This company has been shady from day 1. They shipped equipment to my home without a conversation of my needs. Their bills just state that I owe $X without any description of what the amount represents. They call once a week, but when you answer the phone, it is a computer system that you need to interact with to determine why they are calling. I asked multiple times for the phone calls to stop which were disregarded. I only got the calls to stop by changing the phone number on my account to a fake number. Now that we are in a new insurance year, they took a claim from last year and resubmitted it for processing as a current year claim. And, since my coverage has changed and deductible has reset, they are now pursuing me for additional money above and beyond what I actually owe. This company needs to be shut down.

Apria charged my credit card upfront for a supplies order even that the account WAS NOT on "auto-pay". I returned the equipment after getting a return label and is taking more than 6 weeks to get a refund back. Stay away is my advise.

I can't express how bad the service I have received when ordering over phone. Many times it is hard to understand the customer service rep but I can live with that. My beef is with their shipping department. I just finished my fourth call to customer service regarding incorrect shipments. The first arrived and was completely wrong, it was actually supplies for the equipment that I was using two years ago. I called again and they said so sorry. I went through the order again and they said we will ship the correct order. Order arrives and once again incorrect this time totally different equipment. I called a third time and spoke customer service indicated what had happened and again we went though the order and once again they promised to ship out the another order. I called today asking when I might receive the order and was told it had been cancelled.

Apria is the most terrible, awful, incompetent company I have ever had to deal with. First of all, no one on the phone can speak English properly and really do not offer any real help with any problems. Next the billing dept has no idea or inclination to do their job. I have been thru nightmare phone calls for months and the bill is still not resolved. I was told for 3 months a supervisor would call (and didn't) and to ignore the next bill until the problem was resolved. And Now have sent me to a collection agency.

My Doctor sent in a prescription for an Airsense 11 cpap machine. After fighting with the water container each night I looked to see if they sent me a new medical device and learned that it had over 1,600 hours of use before I received it!! This machine has been in one or more homes and used by one or more people. Who knows what diseases they may have had blowing into that machine. If they will not give me a new machine, I will sue in Small claims court, Gloucester County Old Courthouse, 1 North Broad Street, 1st Floor, Woodbury, NJ 08096 For the cost of a new machine. My insurance can take up the issue of them billing for a new cpap when I submit the jury response. DO NOT DO BUSINESS WITH APRIA (YOU HAVE BEEN WARNED).

Apria Healthcare, their “epay” system, billing practices and cooperation with insurance is all abominable. I have suffered through so many billing mistakes, opaque billing practices, having to request a billing statement (why not on the online billing system where you make me log in??), and the absolute lack of follow-through on insurance claims! Apria will NOT respond to "additional information" requests from my insurer, so that the claim can be handled quickly and correctly. Apria would rather blow off the request, wait a few months, and then bill ME for the amount that is 100% covered by insurance. This company is run by nit-wits! One of the worst medical customer service nightmares—call and wait, get a non-English speaking rep that can not be bothered (nor understand) and it takes 2 days to get an invoice sent by email.

Awful awful phone service… long telephone waits, difficulty ordering supplies, re-entering personal information multiple times on a single call for supplies, confusion, etc.

I would give a negative review if possible. You are unable to get help. I am going to submit a formal complaint to Blue Shield, Department of Managed Health Care and the Better Business Bureau. The customer representatives do not help and lie. I received a random phone call from and agent saying I was out of network. They were sending the bill to my doctor's office. The send statements that are not itemized. I asked for an itemized bill, never received. Better yet they said they billed Medicaid, which I am not on. Blue Shield Rep was on the phone with me as well trying to help. Today I called with follow-up. I asked to speak to a supervisor. They put me on hold for more than an hour. Never spoke to anyone. I think this is a class action lawsuit. They are just billing the patients. I am sure there isn't a supervisor no one knows what they are doing. POOR cutomers service and no results.

Dealing with Apria for my CPAP supplies has been difficult from the start, but this most recent problem is the last straw. I was notified that they owed me a refund, chose Venmo from their list of options, but have never received the refund into my Venmo account. I have made 5 phone calls in attempts to get this resolved, to no avail. They PROMISE to call back with a resolution but do not. I have already call my doctor’s office to switch to a different supply company.

A hospital bed was ordered. From APRIA, I received from a man named John. He could not get the parts together for the electric mechanism. After an hour of trying, he got some tools & forced the parts to fit. Told him I thought he haf a bad bed... He said no, it was working. That night I tried using the electric up & down feature, it didn't work right, also you could not sleep on the mattress with out feeling the metal, which made my severe hip arthritis twice as bad. Others things wrong too.

I would love to leave a negative star rating. My Physician arranged my CPAP machine and supplies through my insurance company. Immediately, I experienced issues with inconsistent billing and website payment inaccuracies and asked for a billing recap and the non-existent contract on 5 occasions and received none. I had 2 "rental" payments remaining on my CPAP machine when I switched insurance companies and the "rental" payments reset to full price even though no new machine was delivered. They claimed it was a new contract, one I never saw or signed.