Apria Healthcare Reviews

In December my Doctor ordered me a cpap machine from Apria. After a week or two I called because it was never delivered. I was assured that it would be shipped and it was not. I have called 2-3 times a week since then and every time it is a different story as to why I have not received it. Some reps tell me it was shipped, then if I call 2 days later, I'm informed it never shipped.

If you have the choice to use someone else do. DON'T USE THESE PEOPLE. THEY ARE THE ARE AWFUL. Since day one of my physician sending an order or CPAP equipment and supplies it has been a nightmare dealing with these people. My insurance company has been trying for months to get them to send them a claim to convert my CPAP from rental to purchase. To keep from going to a collection agent I am forced to pay for equipment that my insurance company would pay for if they could get a claim.

Supposed to deliver equipment but never did. Waited weeks. Finally visited office in Elmsford. Office was near empty, dirty, disheveled, sloppy. Several months later gave me a hard time returning equipment. Billed 8 months late for monthly rental. Difficult to communicate with Apria or speak with anyone who understood what was going on.

My doctor ordered some respiratory medication for me which was to be delivered by Apria. I went round and round with them for a week trying to expedite my Meds to no avail. I still have not received my Meds. I have none left and they don't understand... I could end up in the hospital. There are a lot of bad reviews on this company. What is being done???

I signed up with Apria for my sleep equipment. I have Medicare plus Mutual of Omaha supplement insurance. Apria continues to send me bills on services that have been paid and the only ones that was denied is the incorrect equipment they sent to me and they recharged it when they sent the correct. Their error was not the insurances nor mine. HELL ON EARTH.

After 20 minutes and being transferred to the 4th person, I finally hung up and will try another company. This seemed a company where the left hand truly did not know what the right hand was doing. I just wanted to speak to someone local about an appointment to obtain CPAP mask/etc and that seems to be almost impossible. Hopefully, the next company will be better.

I paid my Apria bill through their online site and was charged twice, over $100, with two separate confirmation numbers, without MY authorization. The first payment would have left a zero balance, so they got free $$. This is the SECOND time this has happened. I called Apria's billing dept., got transferred to another dept., put on hold forever, then the call was cut off. I sent a message through their site and still nothing. Apria has got to have the WORST billing and online setup I've ever seen. When I called back the recording stated they were closed. Of course! Trying to get a hold of my bank now to deny that second payment because I know from past experience, they don't refund overpayments. Overpayments they were NOT authorized to even make! Whatever you do, do NOT use their online payment system because they'll double dip!

After receiving a prescription from the Dr for a CPAP mask, she wanted me to go to their "showroom" to find the right fit. After five days and multiple calls (one local number isn't even with Apria but they still have it on their website), they said someone would be in touch with me. Still haven't been called. This is absolutely the worst health care provider I've ever encountered. Please don't even try to call them. Go to a competitor.

Saw my Doctor Oct. 2015 and was told I needed to switch from Cpap to BiPap. When I was not called about machine I called November 1, 2015. This went on until Jan 5th 2016, when I finally had to drive to Apria and pick up my Bipap machine myself. The Therapist did not explain how to use machine. Because it set so high, I had difficulty using the nasal hose, so again with countless phone calls, weeks later I received the full mask. I still had problems with it and on Jan 20th, I went to see my doctor again and requested it to be a heated humidifier. He gave me the prescription to fax over to Apria.

I drove almost an hour to pick up my new Cpap machine. The respiratory therapist was very polite and explained everything I needed to know about my new machine. She filled out the forms to start my quarterly delivery of supplies. I told her I didn't think my insurance company would pay for 3 months at a time and she assured me she would let me know if she couldn't set it up. She did not. Customer service provided their usual rude attention to me and my issue. Issue being that my one month supplies had not been ordered. She said that she was ordering the supplies immediately (2 weeks late). She told me she did not have to put up with my attitude. I have a cardiac condition and have hard time breathing. My mask is leaking. I have oxygen coming now as part of my therapy. Apria is the only company that my insurance company allows. I hate even calling them for other than supplies. My doctor's office calls for me. They hate calling them.

Just got off the phone with the Apria supervisor (Dionne) after 40 wasted minutes in trying to get someone who could talk intelligently about the product I use. My order was screwed up in November and because I did not call back (which was my fault) there is nothing they can do in which I understand. The issue is the headgear which you can only order once every six months. (I'M ON MEDICARE) Mine is the ResMed Airlift P-10 two piece: a frame and the headgear. It was very frustrating trying to explain to the ordering dept. rep and the customer service what I wanted.

Orders inaccurate 50% of the time (I order every 3 months) and they do not correct the errors most of the time. Lied about needing a credit card on file as my insurance has them as an in network provider which means they have to accept what my insurance pays (minus my $100 annual deductible and my 0 copay). They have charged my card without authorization for a bill I was not responsible for. I no longer keep a credit card on file as they cannot be trusted and it is NOT required based on their agreement with my insurance company (UFT). Their automated system is inefficient and ineffective. Very hard company to deal with and as soon as my insurance company informs me of another in network provider, I will be changing.

My CPAP quit working on Saturday. I called customer service and was told that someone would be out to fix it on Monday. I explained that I was completely dependent on it to be able to sleep and am not able to go two nights without sleep. After being on hold for 10 min. was told that because of my condition they would have a service person out Monday morning.

Apria keeps taking money from my checking account. They were authorized to deduct for CPAP supplies every 90 days which amounts to approx. $50.00 and monthly for medication which comes to $5.00 approx. To date, they have withdrawn an average of $50.00 with another withdrawal slated for tomorrow in the amount of $23.68 totaling an average of $75.00 (approx.). I've called, written, called again, written again, and get nothing from these people. The bank says the only way to stop it from my end is to close out my account and open a new one. This is not an option as my social security/disability check is deposited in this account. So this lousy company is going to deplete my checking account, mess up my life, and walk away with my money. Which, I might add, leaves me destitute the rest of the month. What kind of a lawyer do I call for this? Class action suit anyone?

My doctor did not recommend Apria for my CPAP, but they are the only ones nearby that take my insurance. I now know why. #1, good luck getting a live person on the phone. I experienced 15-30 minute hold times every time I call. #2, Good luck actually being able to understand the person who finally does pick up. Accents so bad I've asked to talk to someone different. #3, there is absolutely no way to directly contact the local office. All calls go to the call center. #4, The RT who did my fitting was less than helpful. When I went back for a 3rd fitting (the first 2 masks HURT) he told me he had no other options, to check with my doctor. Huh? There are at least 20 other commonly available masks on the market and he can't let me try them? I will be starting a new job next week, and they use a much more common insurance company which will allow me to switch home health providers. You can be sure that will happen as fast as I can make it happen.

I went into local office to get a titrate to check the pressure on my CPAP. I was informed that I needed physician order. Also was informed that Apria would upgrade my CPAP machine to new model. I requested MD to provide order to Apria. Received call from Apria that MD needs more information. I contacted MD with request. I received Apria call with appointment to review my request. I went to appointment where I received titrate machine to test air pressure and filled out paperwork to receive new CPAP. I received machine for 30 days BUT problem - I was going to be in another part of country for two months. So agreed to return card in titrate machine to Apria at 30 days and to return Titrate machine when I return to my home.

I was advised by Dr, covered by insurance. They rent machine out to you at a $50 a month rate. No one knows what the amount of hours a day one needs to sleep with machine on. After paying several hundred dollars, they send you another bill alleging the unknown amount of hours were not reached. Go return machine in person. They talk you into buying machine at small 1-time payment of 450, which includes order of supplies I tried to cancel/return that was automatically billed. Was promised no more charges. Find out they still want 150 dollars more for final 3 months after I purchased. Spoke to various supervisors and operators all determine I owe the money. Common procedure is to take your number and promise to call back. Never happens.

My health care provider obtained crutches for me from Apria. After promptly paying the bill this company sent me, I received a second bill indicating they had made an "adjustment" to my bill. No explanation, no indication of the total price of the crutches, no indication they had ever contacted my provider or insurance carrier. They will not answer my emails requesting clarification. While a customer service rep can call me from India at 9:00 pm at night, the company can't be bothered to answer their 800 "customer service" number outside of bankers' hours, Monday-Friday! If your doctor offers you appliances from these rude people turn him down: look ANYWHERE else first!

I have never been treated this bad by a "healthcare" company in my life! I am convinced that all this company cares about is getting paid rather than the health care and treatment of its patients! I have called and called to find out what the issue was and why it had been three weeks with no response with my prescription for equipment and I got the same answer every time, we are waiting on paperwork from my doctor. Then I made a phone call to my doctor who called them to clarify what paperwork they had been waiting for. It was a simple fax back to their office.

It is very hard to deal with this company. The only telephone number you have is somewhere in India, Malaysia or other country with people that speak very poor English, and can't be understood. After 1/2 hour of listening, I was able to leave a message for a representative in Tucson AZ to call me. It has been 2 weeks and nobody called. They mix up appointments if you make them directly with them. I found the workers in Tucson very knowledgeable, courteous and helpful, but you don't have access to them unless you drive for an hour to get there, and then wait because they have appointments. All this to ask a question and have an intelligent answer. The problem is the management, which I tried to contact, but they never returned my calls. I hope Medicare will sever the contract with them. They are not at the level of other Medicare services. It gives Medicare a bad name.

I went into my checking account to get balance. I found a debit for 600.00 from Apria medical equipment. I have not had an account with them for over a year. I never received any bill from Apria. They took the money out using an old debit card number which is on the bank. But how can they just take money with notification. Then I call them and they tell me that they don't have anything saying that there was a payment taken out of the account. Will not help me with it. Told me I had to wait until I can dispute it with the bank. I have rent to pay and I am not able to so I will be evicted by tomorrow. I have two insurances, Medicare and CHAMPVA. The bill would have been paid even if Medicare didn't pay it. They are not willing to help me with this and I have been on the phone with my bank rep. and Apria for 30 minutes now and nothing is being done. They can't even find an account for me.

I got my call from Apria today for my CPAP device covered by medicare and am a first time user for cpap. I was asked to give a credit card so they can put on file? I told the rep that I don't have a credit card and they told me I have to have one on file with them. She told me to ask if someone in the household had one I could use. I was like "what is your problem over there" and that I would pay the whole 20% upfront and pay my share of my part in cash or check---they told me NO!

I had the doctor order a rollator from Apria because they are the only local healthcare equipment company that accepts Humana. Most of the customer service agents do not speak English well enough to be understood. There is no number to call to reach the local store. I called several times to find out when he would get the walker. Then my dad went into hospital. The Apria agent said they called 3 times to arrange delivery but there was no answer so they cancelled the order. They had my name and number to call if he couldn't be reached. They did not call me. I'm surprised that the company is still in business! Their "customer service" agents are unprofessional, rude and don't seem to know how their system even works.

I am dealing with Apria Healthcare in regards to a CPAP machine. They have charged my bank account without my prior approval and are constantly calling about my usage time. When I try to call them back, I get hung up on or transferred to another operator. This is the worst company I have ever dealt with. I am now in the process of trying to return the machine and supplies just to get away from the calls and charges! I will definitely run the other way if anyone ever mentions Apria again!!!

I needed a CPAP machine and am covered by a Humana Obamacare plan. As I had met my Maximum Out Of Pocket for the year, Humana should pay 100% of allowed claims. Unfortunately Humana have an exclusive contract with Apria Healthcare: when I went to get the machine they refused to give it to me unless I gave them a credit card number. They told me that this would not be charged as it was only to make sure that I would return the machine at the end of the rental period. Liars! Although I was reluctant to give them my card, there was no way I could get the machine I needed without, as Humana will not allow me to go elsewhere.

I am simply astounded at the quality of service, the disorganization and the sheer disrespect for human compassion. We are STILL waiting for our delivery that was ordered over 1 week ago. We have made countless phone calls (hours worth), and still we are without the device that the Dr prescribed for the severe pain my husband is in. The best is, they actually lied and said it would be here by 11pm last night, made us wait up! Of course it never arrived. Our hands are tied as they are the only game in town. So today the horror show continues. I wish something could be done with this horrific company like fined or shut down or prosecuted for inflicting undue suffering on innocent patients that just need their medical care.

I usually do not write reviews, but I know people tend to use them for decision makers and hopefully this can help. I just had an entire foot reconstruction surgery and my insurance told me that Apria is one of the companies that they will cover for healthcare supplies. I need a knee scooter really bad because I am pretty immobile and crutches actually makes the pain worse. I called Apria on Wednesday and placed my order. I spoke with the guy and asked him when do I need to provide my insurance info and he told me I didn't need that until I am ready to pickup the order.

Used my card to help cover a payment for one-time use. Told them one-time use over phone. Over a year and 1/2 later got a string of charges right before Christmas! Who does that?! How are they allowed to survive treating people this way and straight out robbing us?

My doctor wrote a prescription for a CPAP machine through Apria Healthcare 6 months ago and I still don't have it. This is the worst company I have ever dealt with in my entire life! Always something they don't have, you need to provide for them. After all the hoops have been jumped through I still don't have the machine. I have called Apria no less than 100 times and NO ONE can seem to complete the order! I have been promised the Sales/Lease/Agreement three times, after I was told it was being shipped! It has supposedly been lost in the mail! And then suppose to have been e-mailed to me within "24" hours, and that never happens!

It's all been said already, I'd just like to confirm it's all true, the worst shopping nightmare of my lifetime. I just turned 65 and was referred to them for CPAP supplies to be covered by Medicare. I can't believe Medicare tolerates such absolutely disgusting service. Was on the phone for hours and days, half the people were speed talkers the other half were not understandable at all, had to repeat information dozens of times to dozens of different people, never got the same person twice. Was transferred repeatedly, hung up on a couple of times. I'm giving them one star as required, but they deserve minus 5 stars.

I called trying to get an appointment to be refitted for CPAP mask, the phone service was horrible! The person who answered did not speak English well enough to completely understand him. He had trouble understanding my name to look up my account. There was bad background noise on the line, etc. After all of that he told me it would take 7 to 10 days for someone to get back to me about an appointment. Are you kidding me? This whole conversation sounded like the service was outsourced. He would not tell me who his manager was when I asked to speak to one, he kept reciting it was policy and nothing more.

I have called the local head administrator about my experience and he never got back to me as promised. I spoke to a person at a later date for the local rep to call me because they could not answer a simple question such as "What are incidents on the machine mean?". I never received a call back. A month later, I called today and was transferred to someone, whereupon the message was they were closed and not open even though it was 15 minutes past the time the message said when they opened. I left a message to call me first thing in the morning (a Tuesday) and no one ever called me back so I can find out any information on being sent new supplies.

My husband has been on oxygen for 9 years. We were living in Georgia at the time and used a local provider. They were wonderful. I could go in anytime with the empty tanks and get refills, no problem. If we needed to talk to someone I called and got right through, no problem. If I needed them to deliver the tanks, no problem. Since moving back to Florida my husband's pulmonologist set him up with Apria Healthcare and that is the worst company we have ever had to deal with. There are no local office phone numbers. If I call a number that I got online I get a screeching fax machine noise in my ear. I have to call the main number and be put on hold for sometimes 45 minutes.

I have a C-pack from Apria for 3 years or more. Almost every time I order supplies it takes forever only to find out they sent the wrong item. When I call I'm generally on the phone for an hour or more getting transferred to different departments. It's so damn frustrating!! I finally went on automatic delivery thinking it would save the long phone calls. Then I got a bill for $400.00 because they sent me more supplies than I need and over the limit for my insurance. I don't know how this company stays in business. If I did my job like they do I would have been fired long ago. Stay away from this company. I'm looking for another supplier now.

We were discharged from the hospital and needed to use a phototherapy unit to treat our newborn's jaundice. The hospital called in the order to Apria and they said it would be delivered by 4 pm, a couple hours after we would get home from the hospital. 4 pm past, we called the hospital who called Apria and they said, "sorry the driver was running behind. It would be there by 6 pm." At 8 pm we still had no unit, the doctor called to see if we had it yet and we said we were still waiting. He told us if we did not get it by midnight we needed to go back to the hospital.

In Jan. of 2015 my Insurance changed. According to their billing on the many calls I made to them they had the wrong or not enough information. Finally in Aug. of this year they seem to have gotten it right. To my knowledge Medicare and my Supplement insurance has paid all expenses. But every month I've have gotten a bill for payment. I call {they say disregard, they will refile} So the last bill I got was for Jan. 2015. This is Dec. 2015. Thought might have things worked out WRONG tonight I got a phone call saying I needed to send payment. So tomorrow we can start over again. If God lets me live through this mess as long as there is any other supplier I will never use Apria for anything. And I certainly won't recommend them to anyone. I don't even get my supplies from them now. So if your doc prescribes anything from Apria say no or find another doc.

I had foot surgery scheduled at the end of the month and would require a knee scooter for several months afterwards. Because they were in-network and I received the name from my health insurer, I called Apria at the beginning of the month. To make a long story short, they said it would be no problem to deliver a knee scooter to me the Friday before my surgery. Instead, I never heard from them; I called them after about 2 weeks to check the status. They said it was "processing." I spent the Friday evening before my surgery and the Monday morning (day of my surgery) desperately calling Apria and to get the knee scooter. I finally stopped, on my way to the hospital, and rented a knee scooter from a local (out-of-network) place because I was desperate.

I would not recommend Apria as they are now trying to rip people off. I used Apria for years & satisfied with service until now. I wanted a smaller cpap to travel with but was told my insurance company would not authorize a new unit since it was not time for a new machine. Therefore I purchased the machine outright. Now YEARS LATER, they send a bill of $58.84 for rental of cpap. Most people in billing are rude and some have even hung up on me after they have verified my account number. Apria has faxed me a copy of sales agreement but still refuse to acknowledge the sale.

I purchased a CPAP machine from Apria on referral from my doctor. After driving nearly an hour to pick up the machine and get some instruction, I got home and found that they had not included the tubing in the package. I then called Apria and was on the phone for literally 90 minutes and was still unable to resolve the problem. I had to spell and respell my name a total of 6 times, was transferred repeatedly and was told there is no way to contact the local office directly. I never thought I would encounter service worse than my local cable company, but I have succeeded. If there is any way possible, DO NOT USE THESE PEOPLE.

I was diagnosed with sleep apnea about 5 years ago and was sent to Apria in Knoxville, Tennessee with a prescription for a CPAP machine and related supplies. Since then, I have replaced different parts of the CPAP (hoses, masks, filters, etc.) with no problem. About six months ago, I got a call from them recommending that I replace "disposable" parts again, to the tune of about $300. I explained to the lady that I had switched insurance companies (changed jobs) and that I needed Apria to confirm and ensure that this would be covered, and that I DID NOT want to place the order if I was going to be out of pocket for any of the cost. I was assured they would not place the order or ship anything until they 1) confirmed this, 2) called me with that confirmation, and 3) received the authorization from me to proceed with the order.

This is very simple. I was discharged from the hospital last October and was put on O2 as needed. The hospital ordered Apria to handle my needed Oxygen supplies. After one month I no longer needed the O2 and called Apria for pick up. My husband in an attempt to be helpful met the pick up man at our locked gate (5 miles away from our home) and returned the concentrator and two portable O2 tanks. My husband was given a receipt by a man in a non Apria marked van. He did not have his glasses so didn't check the receipt.

I've never dealt with any company or company employees so lousy in service or even knowledge of what they are to do. Apria purports to be in the health care industry, but know if they have anything to do with your health care you are in trouble! They have zero concern for the consumer let alone to resolve or help. This is just the start of the downfall of health care. An industry that thrives on inadequacy and detached service with ABSOLUTELY no accountability. IF you have a choice, run from Apria. I don't have a choice...

I received a letter from this company to come to my house to check on the equipment. However when I tried to call them for this reason, I called 3 different numbers in order to speak to a real person and was put on hold for over 40 min. I call the number listened on the letter and the Waukegan location and the Schaumburg, Ill. location only to be put on hold again for over 20 min. I then hung up the phone I wasted over an hour just trying to reach a person to set up a time and day for this equipment. Now all I want them to do is take it away. I will get my equipment from another company.

My rating would be a 1 on this described situation. I've never had any problems until Apria centralized any order request, etc. I've always had my oxygen tanks and all supplies delivered to my destination with any problems. Never any problems at all. In October 2015 I called the central location and was told that due to my order not being 2 weeks in advance that the service couldn't be completed. Due to my brother having major surgery with throat cancer and my mother fell and broke her femur bone I didn't know 2 weeks in advance because we were on a day to day if I could go. I called on October 12, 2015 and was told that they couldn't offer the service because of it less than 2 weeks.

Have been put on oxygen and was told that I had to use 11 pound tanks that has to be pulled around a office. The doctor said he would put me in for a home fill and the Apria said they did not know what that was. So why did they take the prescription and fill out the med care? So they can get money? I feel they are not trustworthy.

They are the worst company to deal with. I had problems getting my CPAP machine. They never called me back when I had questions, and I have never used this before. All they did was ask for money when I already paid. I would tell them I paid, gave them the date and the method and they would say, "Do you want to pay now?" Are they serious? I just told them I paid. When I told my insurance company, they told me that they were not billed yet and I should not have paid. I asked on a few occasions for someone to call me back. I had medical questions; they didn't, so I would call again and again.

I had my foot surgeon send Apria a prescription for a knee bench and crutches. They gave a time frame of early afternoon for the knee bench and ended up at my residence at 7pm in the dark with a knee bench that was not assembled. I was out so my roommate had the man put the bench together outside the Friday before my surgery scheduled for the next Monday. After trying out the bench before surgery, the handle bars came undone and I almost fell off the bench which could have been debilitating after surgery. They sent the same guy back on Monday after my surgery, again he came late in the day, to fix the bench which he did. I also asked for crutches that I have yet to receive 8 days after surgery. I just called and cancelled the crutches. I'm going to get them elsewhere. This is horrible service in my opinion from a company that should be assisting patients with their healthcare supplies.

Apria has the WORST customer service I have experienced in a long time. After 13 years, the last on Medicare they inform me that I am non-compliant. After weeks, hours on the phone… so many that I could name their terrible music... they kept adding things they needed. I would get them and they weren't adequate. They could have cared less and made no effort to assist me. In frustration I told them to forget it and that I would find another provider. I don't know what has happened to this company but I would strongly suggest you avoid them. They no longer deserve your business.

I have been dealing with Apria for over 4 months trying to get my paperwork submitted to get my new BiPAP device for sleep apnea. I have repeatedly had my Dr office send reports needed to document OSA but it turned out I have 2 accounts with Apria one in NV and on in Milwaukee. They deliver my machine in MKE but then kept saying I did not have the proper paperwork. Finally I went to local office and they found out I have 2 different accounts. They merged my records and said everything was OK.

My doctor ordered me a new CPAP machine in May from Apria. It is now December and I still don't have the machine. They have probably called me a total of 20 plus times (including recorded messages after 8pm) and every time they call, they say they are working on it. They have blamed the doctor, medicare, etc... Meanwhile, I wait. This is the last time I will deal with this company.

I have been an Apria client for about 10 years, with severe obstructive sleep apnea, and had been reasonably satisfied. However, since August they have radically changed their phone system so that you can no longer call the local office directly. This resulted in over a ten week delay for me to get a new CPAP machine since the order was routed to someone somewhere who was apparently unable to read the doctor's RX. I called many times and was told initially that the RX was unsigned, and that the second RX did not include my PSI. When I told the woman I was talking to that my PSI was 17 she told me that they only went up to 10. I finally demanded a supervisor who told me that apparently whoever looked at the first RX did not read it all the way to the bottom. He told me that my case had gone to specific worker -- who he emailed and asked her to get back to me. That took another three weeks. But I finally got my machine.

Medical Equipment. Used their products for two years, but was always dumbfounded at the lack of customer management or tracking capacity, plus offended by their calls every two month to encourage unneeded replacements where they tried to gain unnecessary insurance-covered orders, and then lost or garbled any order when I occasionally responded. Reported the sales practice to insurance co. Staff polite with apologies but not useful in solution sense and did not know their organization or products. Failed over 6 months of my calls concerning changing insurance. Almost never were able to find previous phone or fax correspondence and then said they would get back to me, and NEVER did. I always had to call and find out their lack of follow-up. The same happened with my physician, who was trying to assist.

We've used Apria for 20 years and up until the last 4 months haven't had an issue with them. Had to file a BBB just to get a hose and filters for the bi-pap that blew up less than 2 months later. Since then it's been a constant battle to get a new bi-pap machine through them with them making excuse after excuse. The latest is a Compliance download. The client's insurance doesn't require that. The Client is using an old bi-pap that is hers. It gets hot, fire hazard. They don't care. Folks search elsewhere for medical equipment.

My doctor sent over a fax for new supplies for my Cpap machine. The rep let me think they would bill me for my co-pay. They didn't and they cancelled my order. Went thru process again, about 2 hrs on the phone, they couldn't see the prescription and I described the headgear which was a newer style and the idiots sent the old style which was not what the doctor order and I described the headgear in depth and they still didn't do the order correct. The only good thing, it came Friday night instead of 7 to 10 business days, by UPS and I have to wait until Monday to call Apria -- of course they already billed my credit card and insurance. I WILL NEVER DO BUSINESS WITH THEM again. My insurance agent found me a company in Chesterfield who accepts Humana -- another unhappy Apria customer!!

I am almost 70. Have lived a very full life. I have worked in or around the health care field for over 60 of those years. I wish to be fair, but this company should not be in the health care business. In fact, they should not be in business, period. They are a shining example of ineptitude in every way. The physicians in my area absolutely abhor working with them and customers are constantly frustrated. Unless your insurance gives you no other options, run like hell to get away from these people as fast as possible. The inefficiency of their whole operation defies description. They are after one thing and that is the money in your pocket.

I have temporarily relocated to Texas for possible lung transplant. Because my current O2 provider is only services my home state of MO, I was looking to change to another company that services nationally. I have been trying to get set up with Apria for almost 2 weeks now. I have called every day trying to get verification that they have received my new doctors order. I was constantly being told that they have not received them. I would continually verify the fax number with customer service agents. I would then hound my doctors office about re-faxing. Finally yesterday I was able to reach a customer service person that told me that Apria has had nothing but trouble receiving faxes on the main fax number. I was then given an alternative number in which I provided to my doctor.

First dealings with Apria Healthcare was when getting my bariatric bed out of the Birmingham, Al office. A regular hospital bed was delivered to my home. I immediately knew it was a standard bed and tried to refuse it and was told it was rated for up to 450 pounds which I knew to be untrue because no one else had regular beds rated above 350 pounds. Since I was expecting to get what was ordered my bed had been hauled off that morning so I either took it or had nowhere to sleep that night. That bed was too small for my size much less weight. I am 6'3" tall and weigh 402 pounds. That first bed broke numerous times and I continued to request the correct bed and kept being told it was a bariatric bed.

I'm having foot surgery on Tuesday, November 24th, and will require a HurryCane (3-pronged cane) for my recovery. I called the local number listed for Apria on Tuesday, November 10th, and got the national customer service line. I gave my info over the phone and let them know I was having foot surgery on Tuesday, November 24th, and needed my cane no later than Monday, November 23rd. I then tried to fax in my script to the number they gave me. The fax failed, due to an error on your end. I tried faxing the script again on Thursday, November 12th, and it finally went through.

I have never dealt with a company before that does not bill your insurance. You have to do it yourself. This is 2015. They send me bills they cannot even explain. Then they say "sorry we cant help you." I think they take advantage of elderly people then threaten you if you cant pay.

Three years ago, my CPAP doctor sent me to Apria. I bought the machine. There was no follow-up service, or in home service even to start with. A month ago I called to order a new hose, mask, etc. The girl said fine, and I waited. It never came. So I called to see what happened. This girl said I have to agree to leave my card on file for future shipments. They will decide when I need more parts and charge my card. Since I wouldn't do that, they wouldn't sell me the parts I needed now!

The healthcare facility dictated Apria as the company to supply this wheelchair. Upon trying to return it, all i got was the run around. Took me several calls. Finally after requesting a supervisor, I got through to them to get the piece of unused equipment picked up. Second issue: they sent the bill to the incorrect address, so... It was not paid. They have a robo-call system threatening collections. Once again I tackled their queuing system to get talk to the billing department. After several more calls, I got to a person. Then the last issue: they do not accept American Express! They make an unpleasant healthcare experience worse.

I am going to visit my daughter in another state. I called to arrange for vacation oxygen and was informed that their vacation program changed and the charge to have the oxygen concentrator brought to my daughter's home would be $295! How are people supposed to be able to afford that? This was supposed to be a "service" and "advantage" of going with a national company! I was forced to use this company and I hate it. I'm supposed to be on liquid oxygen per my doctor's prescription and they have taken it upon themselves to put me on a concentrator instead.

I am the POA and caretaker of an elderly aunt who is currently wheelchair-bound. She has been in the same wheelchair for over a year and it is really starting to look run down and worn. I called Apria Healthcare and AFTER 9 weeks of daily phone calls, I finally get an appointment for someone to come and assess her current chair and hopefully provide a new one. This past Friday 11/6 was supposed to be the appointment - I took day off work and spent with my aunt at her Assisted Living, waiting.

I was referred to the wound clinic at Penrose Hospital for a wound vac to help to close a wound from a hernia operation, that would not close up after repair and had to go back to repair the repair. It still would not close. I finally got the vac on. The first night I had to call Apria to find out how to get it started again. It quit again. Went back several times because the vac would not work right. Several nurses worked on me trying to get the vac to seal and work. We finally got the nurse from Apria and a rep from them to come to hospital on the day I was discharged from the clinic.

I was in the market and need a portable oxygen concentrator and they said they would let me have one if I would let them supply me of all of my oxygen needs. I thought that was fair enough and I let them set me up with oxygen tanks and a big oxygen concentrator and my insurance approved me getting one. I waited about three weeks and I got a call to pick it up in Knoxville and I drove there and went in and they wouldn't let me have one, so I told the guy to send someone to pick up the equipment and if they don't pick it up I will throw the equipment out in the yard. I will not deal with liars...

I was put on a CPAP in April of this year. My insurance at the time agreed to buy the machine instead of renting it. In July, I changed insurance so that left me with an account was at a zero balance and they even have it on their own computer notes. When went to get replacement supplies they are trying to charge me an addition 149.00 because they failed to get a ok from the previous insurance company. In addition they didnt report the amount of what I paid out of pocket to my old insurance which would have covered my deductible all at one time.

Order a TENS unit from this "company", Apria Healthcare. They said it will take 3 to 7 days to get it. First day said prescription was wrong. After faxed the prescription 7 times they said item was in back order. 28 days later after 9 calls they said they shipped item by FedEx. They provide a tracking number that did not work with FedEx. At the end I have to cancel the order and get from another company. Now they are trying to charge my insurance company saying that they shipped the unit and they never got it back. They don't have a valid tracking number that proves that this people are really unprofessional and a bunch of liars.

I have a ResMed AutoSet & Elite positive airway pressure devices H5i heated humidifier basically untouched! I could probably get it to you pretty quick and I have GOUT! Some people don't realize the importance of quality customer service with consistency as well. It's grab the big bucks and HAHA! Well I don't have supplies but I'm here from SC taking care of some family business and ended up with this machine, I'd like to go home so any reasonable offer will probably be accepted, but please keep in mind these are around $1000 bucks new and SC is a long long ways away! Please feel free to email me at **. I will check my emails throughout the day.

The only reason I'm giving them a 1-star rating is because there is no 0-star. I truly am surprised this company is still in business. I find their overall business performance to be quite arrogant (and not in a good way) - not addressing the needs of their customers. I have had a CPAP and O2 generator for several years. When trying to order CPAP supplies, it's like whoever packages the supplies is a total incompetent - I have yet to receive a correctly filled order (improperly sized face masks, miscellaneous supplies I did not order, wrong supplies etc). I have even sent materials back and threatened that if my order was not filled properly I would not pay. When it comes to my O2 generator, they tell me when they will be coming out to service it - regardless of my schedule.

I called this company because they are an approved company for medical supplies. My son needs a nebulizer because he has chronic asthma. I was told by the doctor's office that I could order the machine and would be billed for the patient responsibility amount. I called to order and was told I had to make a payment over the phone or I could pick it up and pay then. The nearest pickup location is an hour away.

Several years ago, I ordered a new BiPAP machine from Apria. It seems they got behind in billing Medicare. Medicare doesn't "buy" BiPAP machines - they "rent" them for a year, at which time they are assumed to be paid off. Well, Apria failed to bill Medicare by the billing deadlines for several months, and Medicare refused to pay them. So instead of billing me, which I would not have paid anyway--their problem, not mine, they referred the amounts to a collection agency!

This company is an embarrassment and should not be used. Humana and other companies stop using this company because they are unable to deliver basic services and you must wait hours on phone calls to get assistance and they be transferred. The bill you for everything and that is about the only thing they do efficiently. I have ordered ileostomy supplies for several months, which has always been a long wait and always issues, for my father. I just got off the phone after an hour and numerous phone calls telling me they don't have those supplies. I finally got a supervisor who said, "Oh yes we can order those". Wow, what a horrible company.

I called just to order the small white CPAP filter and the customer service rep talked me into replacing both filters, masks, headset, hose, and water chamber and that it would only cost me $42.96 so I ordered it all and they billed me for $42.96 and 26 days later Apria took $171.84 out of my bank acct without my permission or contacting me. When I called Apria they just said, "sorry that's your deductible and we will not refund your money." When I placed my ordered I stressed with the lady, "will that be all," and she said, "Yes just $42.96. Your health coverage will take care of the rest." They won't refund my money. How can they just take money out of my account without my consent? Be careful with this company. They will rob you.

My doctor ordered a lightweight, large wheelchair for me. Although Kaiser was my provider, I was also covered by Long Term Medicaid, which paid for several of my services in full. It took 6 weeks and many phone calls to receive the correct chair. Even after they told me they didn't have the one I wanted, sent me the wrong size and generally gave me the runaround. We ended up having to move to another state, and I contacted my Medicaid coordinator as to what equipment needed to be returned (also had a medication dispenser, oxygen concentrator, and life-alert service). I was told that I needed to return everything except the wheelchair, that it was mine because Medicaid paid for it.

I'm currently on hold with Apria as I'm writing this review. So far I've been holding 37 minutes and NO ANSWER. This happens every time I call! Supplies are never correct when delivered. Some months they haven't even delivered supplies! Not a great way to treat my ventilator dependent six year old!

I can't bear to go into all the bloody details of dealing with the Kafka World Central that is now Apria's dumping ground for all customer requests and needs. I've been an Apria customer since 1995. It was a simple, no-trouble relationship in the days when you could call or go into your local office. Now, over the past year or so, calls to your local office go straight through to "Kafka World Central," a behemoth that would test the patience of Job.

This is by far the Worsttt company I have ever had to deal with. I work for a large medical firm in Primary Care and unfortunately we have to use them for our patients who have medicare insurance. I have faxed multiple orders, notes and even called the office to confirm receipt and ask if anything else was needed. Patients have called multiple times to check on their order status and they continually say they are still waiting for information from the Dr.'s office which is not the case. One example: I had a pt recently come in for a physical and informed me he hadn't heard from them and the prescription was sent over a year ago. I gave the phone to the pt when I called their office and they told him the type he was looking for was discontinued. They never contacted the pt or our office to let us know. Not good business at all.

I have been waiting for my cpap machine per Dr. **'s office. They have sent the required information to you. But the past few phone calls have been about paperwork that they have sent to Apria.

I choose Apria to provide my CPAP equipment when I was diagnosed with sleep apnea. I had no problem getting the equipment, it was when I was trying to return it that the problems started. If I ever got Apria on the phone line, they would actually disconnect me after getting the purpose of my call. I finally took the CPAP equipment to a local office and took a picture of it sitting on their counter. That is how much I came to distrust this company. Now they are billing me for $44.48. Which, I feel I do not owe as this was during the time I was trying to return the equipment. When I answer the collect phone calls from Apria, they actually hang up, just like when I would try and communicate with them when I was trying to return the equipment. Is this the way a Healthcare Company should be run?

Once again, I am very frustrated with Apria. They left me a phone message that my bill is going to collections. I called the number they asked me to 4 times today. Each time I called I was given my position in line... Each time I was between 1 & 4. Every time I thought I was being connected, I got a busy signal & my call was dropped.

This company is a joke. They have called me 5 times asking me if I needed oxygen and each time I told them I don't use oxygen I needed cpap supplies. Today I got a call telling me they were delivering my oxygen supplies. Complete and utter morons.

This is a horrible medical equipment company - DO NOT USE! My young son had to wait in the hospital an extra 2 weeks!!! Waiting on this company to deliver his respiratory equipment. Delivered NUMEROUS wrong items!!! Ridiculous long hold times when you call them!! Charged the wrong amount on my credit card!!!

I have been trying for 2 weeks to get the accurate filters for my Nebulizer Machine and they keep sending me what they "have on hand" which are not the correct filters for the Pari Trek S Nebulizer Machine that I have. I spent 20 minutes on the phone with the Kansas City Office which sent the wrong filters to let them know that I needed the "sand-stone" filters for my machine, they did not have them in their inventory so they had just sent what they had in stock when they sent my solution. Well these filters are "foam" not "sand-stone" and will not work in my machine. They gave me the number of my local office and told me to call them 'cause they usually carry different inventory, I spent 29 minutes of the phone with them with the same results.

I called to find out why they didn't deliver my oxygen equipment. I had to wait 55 min to speak with a rep. They then hung up on me. I switched companies. They were refusing to send them the info they needed, they need to have their license pulled.

This is the worst company that I have ever dealt with. They have no communication within their organization and when trying to order oxygen for patients, you just get the run around. They do not have any follow through. Unfortunately, for Medicare and some managed care patients, this is the company that we have to use to provide oxygen based on their insurance coverage. Do not use this company. I wish I could rate no stars because they are not even worth one star.

I contacted Apria for CPAP supplies in September 2014 and asked them to get pre-authorization with my insurance carrier before shipping. I also asked them to call me before shipping to let me know how much the supplies would cost me. A few days later the supplies showed up at my door. A FULL year later I received a call from Apria telling me that the insurance denied the claim. I told them I would file a grievance with the insurance. The caller was very pushy and rude trying to get me to pay right then but I was afraid if I paid that I may have trouble getting reimbursed if the insurance paid too. This was on a Friday. On the following Monday I started getting threatening robo-calls from Apria. I called Apria and told them I had filed a grievance with the insurance and could they stop the threats for a couple weeks while I straighten this out. They told me that they could not stop the calls and that if I did not pay I would be turned over to collection.

After six attempts, Apria could not supply my mother with a lightweight wheelchair ordered by Kaiser that was not either damaged, dangerous or both. One was full weight and too heavy for us to move through the house and not what was ordered. On one I cut my hand on the exposed screws in the seat. At 92 her skin is paper thin and this isn't safe. One was simply broken. Another was the wrong chair. Finally they announced they were not coming anymore. My mother cannot move within our house without this chair. Shameful.

I have chronic acute asthma with COPD, oxygen required 24/7. A nebulizer is required when needed to assist lung functions. They charged my credit card for multiple billings per month, sent me a demand notice when my credit card was maxed. "Pay this money or we'll take equipment from you". They will not give me statement of charges. I gave up after months of enquiry when they threatened me. They send automated phone call when they will deliver oxygen, earlier than two months. I called them back to let them know when I would be home as I had appointments, one at 12:00, one the next day at 17:00. They arrived when I was leaving, late at 17:10. The driver blocked my driveway and laughed at me. Their paper said I refused delivery.

Kaiser submits orders to Crapria. Crapria turns around and places the orders with McKesson. McKesson uses Golden State to ship their products. Why doesn't Kaiser just order directly from McKesson?! And get Crapria out of the picture!!! I wonder who does the invoicing and accounts receivable? Let me guess another 3rd party!!! I ordered supplies for my husband on 09/18/15. I waited a week (9/24) and called to find out where his mask is. Crapia's customer service rep, told me it had been shipped to our old address, then she mentioned another address where we've never resided. I was told it would be shipped to our new address, that had not been updated, because Kaiser and Crapria's computers aren't synced.

I placed an order for a new CPAP machine 3 weeks ago and I cannot get any updated information of expected delivery. It is impossible to navigate the automated system and the wait for a representative is more than 15 minutes, if you reach one. When speaking to the customer representatives they are incompetent and untruthful. I am contacting my insurance to explore the possibility of using another equipment provider.

How long must this asinine and obtuse situation go on??? This time it has been I believe six weeks and nothing has been settled or done, absolutely nothing. I called at 2:30 PM today and the representative there said that Angie at the local office would have to be contacted tomorrow again because she was in Duluth today!!! I was told by the representative that someone from the local office had tried to call on the 1st and 5th, even leaving a message, when we have no messages and no one remembers anyone from Apria calling at all. My S9 CPAP unit is again defective, has been for months and Apria does absolute nothing. Poor service, poor communications, wrong supplies, and more is all you can provide a patient????

I have ordered CPAP supplies from Apria and was satisfied when I could go into their office locally and pick-up what I needed. They no longer allow this, and the auto-calls that pester 7x per day fraudulently order MORE EQUIPMENT than what you need. It's impossible to JUST get a cushion using this system. This company also calls demanding payment at the end of the year for an extraordinary amount. Last year I followed-up and their billing was $500+ incorrect... They claim it was my insurance that never paid. I followed-up with my insurance and Apria magically corrected the mistake. I thought that was a fluke, but it's happening again this year.

Our experience with this company was just awful from beginning to end. I honestly don't know how they stay in business! My husband was discharged from the hospital in Santa Fe with pneumonia and could only be released with oxygen. We waited at the hospital for over 4 hours before it was delivered. Our case manager called several times, as did I. We scheduled the Apria branch in Charlotte to deliver oxygen to our home in Charlotte at midnight when our plane arrived. But of course they did not come. We called the local office and the national office emergency number and left urgent messages.

I paid a bill in the amount of $87.27 to Apria on May 1, 2014. Apria customer service reps were not able to find in their system where I paid the $87.27. I was asked to provide a copy of my bank statement to show where the money was paid to Apria. I faxed a copy of my bank statement and a copy of the $87.27 check that was deposited into Apria's bank account. I have spoken with 4 different reps and their so-called supervisor who were unable to tell me what happen to the $87.27. I was later advised the $87.27 was applied to a March 2014 bill and they had proof and would mail me a copy of the statements. I received the statements and they do show any dates/bills in March 2014 nor the $87.27 I paid to Apria. I have other billing issues with Apria too.

28 min being passed from 1 dept to another, finally got to the right dept, placed order, then was told to expect call 8:00 am on delivery day to tell me when delivery would be made - 1 hr after I already left for work. I guess Apria is the customer!

My husband and I have been with Apria Healthcare for almost 10 years and we never had any trouble calling the local office and having them order our supplies, answer our questions etc.. Now we cannot even get in contact with the local office, the telephone system routes you to their call center and all they do is bounce you around from one department to another. We are going to be looking for a new healthcare supplier. We are both disgusted with this. It is so frustrating when you can't ask someone a question that would take 2 minutes to answer, instead now they lose loyal customers.

I got a prescription from my doc Wednesday the 23rd of September to get a new hospital bed. I have been fighting with them to get out. A full week has gone by and all I've gotten from them was nothing. I called Friday the following Monday, Tuesday Wednesday and then again today October the 2nd. I get nothing but a runaround. I had to have my doctor resend evening all over again. If it wasn't that I have a broken bed from Apria I wouldn't even be doing this. I will never go through them again for anything. They have tried to bill me for my old bed numerous times instead of going through my insurance. Please beware. Do not go through this company if you don't have to.

Short: Apria could not locate my account info for over a week and a half. My insurance company faxed it to them and Apria said it would take 7 to 10 business days to process it again. I am without my medical equipment as a wounded vet.

My husband needed a Cpap machine. It was turned over to Apria, who called to tell him that our insurance would pay at 100%. He questioned it since we have a super high deductible. Again, the rep reassured and confirmed it was going to be paid at 100%. When we went to pick up the machine, we again questioned the amount we would be responsible for. We told the rep we had a high deductible, and expressed our concern as to the cost (just in case the insurance company did not pay). She told us she could not give us a cost of the machine but her notes confirmed the insurance would pay at 100%.

It takes an eternity to make an appointment to pick up the CPAP machine in Northern Virginia. I was bounced around various area code numbers for several weeks. Had to call the President's office in California to finally obtain the appointment. Had to wait over 30 minutes past appointment hour, and left due to another business meeting. Re-scheduled and time wasted. For the respective CPAP model, Apria is charging $1,835.15 using "salami tactics" (per each unit of the entire equipment). Other Medicare-approved suppliers in the area are charging $1,200 to $1,300 or about 1/3 less than these crooks. Non-approved Medicare supplier is charging about $860 or about 48% of Apria's total cost. This is price-gouging as my insurance company deals only with Apria instead of multiple suppliers.

Absolutely the worst customer service ever! As with other reviewers contacting them was close to impossible. 30 to 40 minute hold times, disconnects all described in earlier reviews. That being said I was charged for a walker I never received. I had total knee replacement on Tuesday and was being discharged on Friday. I was signing all the release papers along with the papers for a commode accessory and walker. I told the delivery person I didn't need the walker - I had my own. They didn't take it off the bill. My primary insurance paid. My secondary did not and they billed me. Someone has a walker that I paid for. Every person in customer service was rude did nothing to investigate my side of the story, and threatened collection if I didn't pay the $30.44

Several times I have ordered supplies, sent the wrong items. They billed Medicare for the wrong items, then after numerous tries to connect with Apria, finally got the correct supplies for which they billed Medicare again. I have since switched CPAP supply companies. I think they come very close to Medicare fraud.

It is my opinion that this company needs to be shut down. No matter what you tell them on the phone they act like you have no idea what you're talking about. And they are always right even if you have proof. They had drafted my checking account for a payment and were still calling me on the phone trying to collect payment. They called me two to three times a day on a pre-recorded message trying to collect a payment. When I called them about this they said that I needed to pay the bill or they will send it to collections. My last correspondence with them was "Give it your best shot." This company has some of the poorest customer service I have ever seen. THEY NEED TO BE SHUT DOWN.

For years Apria has been my supplier of cpap supplies. Every time I get supplies the billing is wrong, quite often the supplies sent are not the ones ordered and when I call to correct them again the wait on the phone is up to 80 minutes! This last time follows the same pattern as through the years. Got the wrong supplies again and called them to correct again. Got the supplies and a bill for insured/covered items. Called Apria again, they did the insurance wrong again. Said they would fix it. Got 4 more bills from Apria in following 14 months all for the same supplies. ALL WITH DIFFERENT CLAIM NUMBERS! Called my insurer to have them call Apria and fix the problem. Apria said they would fix it. 2 months later... got another bill!

First I pre ordered the knee scooter 3 weeks in advance (pre surgery). 5 days after surgery still no scooter. After being on hold for 1 hr 45 minutes they said I need to contact my insurance and verify!! That is their job!! I called back and put on hold another 49 minutes. Service is rude and ignorant! They should NOT be running a medical supply business! I will never go through this Sham and shady company again!

If you have cause to use a healthcare equipment supplier, then the last thing you need is more problems. I would advise you to never use Apria, and more specifically if they are your only choice then by all means never provide credit card information for co-payment or other purposes. They will treat this information like their own personal ATM machine. Apria used my credit card to collect monies owed by my insurer. Whether or not Apria used best practices to file a claim with Blue Shield will probably be settled in small claims court. The issuing of an unauthorized payment is fraud and needs to be addressed by a class action suit.

While the local branch at Chattanooga is excellent, you cannot contact them without calling the central customer service line. This is the problem. Every time I call I'm on hold for 20-40 plus minutes and then sometimes I'm cut off and have to call in again. I have complained about this but it falls on deaf ears. They moved the customer service from the local branches to a central department several years ago and it's gotten worse and worse. The only solution is to drive to the local branch which I'm had to do.

I wish I never used this company. I don't know why this evil company is still in business! They sent me a bill of over one thousand dollars without even telling me why I got charged. When I called them, they put me on hold for more than one hour. This is the worst company that I ever used! DO NOT USE THEM!

A representative by the name of Art called me to inform me that the heavy duty commode and the donut cushion were ready for pick up at my local Apria and it could be picked up the next day which was Saturday. They were closed. Then Monday after confirming with a representative named Willis, that they had the order and driving 13 miles, they didn't have the donut cushion and the commode was not a heavy duty one. This is the worst company I have ever dealt with. When I tried to contact the representatives by name, nobody existed by those names. They play with people and are inconsiderate. Will tell my primary care never to refer me to this vendor AGAIN! No business ethics nor professionalism AT ALL!! YOUR CUSTOMER SERVICE SUCKS!!!

My husband has been a patient of Apria for years. He has always had a primary and secondary insurance. Secondary insurance has been the same for 15 years. Primary changed in January this year. In March we received a box of supplies. We didn't ask for it, we didn't order it. Matter of fact I didn't open it until today (Sept 21). We received a bill in April for $197. I immediately called them as they had listed as self-pay. I gave new primary info, and secondary - for some reason they no longer had on file. As of today I am still fighting with them to file insurance. They say it's "outside the deadline to file". Oh my goodness, I am infuriated as I have called them every month.

I only wish I had read all the reviews before choosing Apria. It took 2+ months for my husband to receive his sleep apnea machine. We received numerous calls saying they needed this document and that. Our doctor had provided everything. Apria didn't seem to know what they needed and could not seem to request appropriate materials. Also if you missed a call, there is no message and you just blindly have to navigate their system over and over.

We have used Apria for 3 years now for my husband's cpap machine. It was the only local provider for our insurance. That process wasn't a big deal. Their billing was confusing. We paid. They would cut us a refund check every couple months randomly. Replacement supplies went OK then one day we got a random bill for 300. They screwed up billing insurance and wanted us to pay. Insurance flat out said that we weren't responsible. After some haggling that got cleared up but this last time was too much. They don't bill us then take a payment and out it toward a screw up from a year ago. Then bill us for replacement supplies of which they on their own sent us 5 times what we requested.

I went into the Conyers, Ga store 3 weeks ago to get a knee scooter. There was a lady (Kristy) that said "hello" and I could not see her. She never got up. She just continued to do what she was doing as though I was not standing there. I asked for help and how long it would take to get it. She acted rude and as though she did not care. I asked her not to talk to me as she was doing and she YELLED to the manager of the store (that I know heard everything and never came out) to come deal with me - she was done. The manager came out and asked for all my information and never said I am sorry for her actions. These people all need to be fired in that location. They don't care about anything and it really makes your company look horrible and professional to have that status of personnel.

This company charges us for services and supplies prior to submitting to the insurance company and when the insurance company sends out the EOB what we actually owe is way less than what we paid. When I questioned them about a refund they stated that we had an outstanding balance and not a refund. They then turned over our supposed balance to the collection agency. We paid the collection agency so as not to damage our credit. Then a few months later we get another bill for an amount we had already overpaid them. This company has a horrible billing practice and I assume is ripping many more people off than just us. I am now worried that this amount is going to be turned over to collection once again and we do not owe them, they owe us. BEWARE OF THIS COMPANY.

I have been dealing with Apria for the past 14 months, since my son came home from the NICU on oxygen. Apria gave him the wrong equipment AND did not show us how to properly use it, which resulted in him not getting the right amount of oxygen and being hypoxemic for several days. Every time I order from them, it's a nightmare. The orders are never shipped out in time. They say they will ship within the week and I call the next week and they still haven't shipped. This happens over and over for one order and eventually the customer reps will just transfer me to an unending hold (30+ minutes) so they don't have to deal with it. Even if I order a month before he runs out of cannulas, I still end up having to go to the local branch to get emergency supplies. They never send the correct probes for his pulse oximeter - They either send the wrong brand (incompatible with our machine) or don't send them at all.

2 years ago my husband was put on oxygen at night and Apria delivered a concentrator. They were very careful and making sure that we knew how the equipment would work and how to keep the filters clean. They gave us one cannula and one hose and left the machine at the door. It was a hit and run. Two years later, they have never serviced the machine, never delivered any new supplies, and we had NO IDEA that the hoses need to be replaced every two weeks! My husband has been in for severe lung infections, lung mass, and COPD, which he did not have before.

This company should not be allowed to provide healthcare products, as they are putting patients' lives in jeopardy by not delivering the correct medical supplies in a timely manner. I ordered some plastic replacement parts for my husband's nebulizer (for breathing treatments). The day I expected to receive the order, I received a call stating I had to pay a 5-cent co-pay before they could ship it. After explaining our insurance pays at 100% because we have met our out-of-pocket for the year, they wrote it off. Two hours later I received another call and was told it required a face-to-face meeting with his doctor before they could ship. After I told her he already had an appointment scheduled for the following day, she put me on hold and then told me the face-to-face wasn't necessary, but that we had to provide our credit card number before they could ship.

You don't answer you damn phone. Why in the name of all that is holy are YOU still in business? You're sloppy in your business practices and I can see no good thing that you're capable of doing. I've waited 1 and a half months for my supplies and yet you've not delivered. This company shouldn't be in business... may the judgments of God be against this business and may you go the way of all the demonic... since you seem to live in that department. Ok, it's now been one hr. Yesterday it was over that.

Had Univita for oxygen but they went out of business. Apria has taken on their patients. I have a list of people I've spoken to along with chad the supervisor. I have been waiting for Apria to bring me a POC and it has been 3 wks so far. Processing the order is still not done. Was told by chad once the order is processed it will take 7-14 weeks to get the POC. Meanwhile Apria had all information needed a week prior to speaking with chad. My dr is frustrated as well and WellCare who is my health care provider. This company desperately needs undercover boss.

My father had COPD and died about three weeks ago. My mother and I have been working on returning his medical equipment and have had no problems until we had to deal with Apria Healthcare. We needed Apria to come pick up his CPAP machine. My mother made numerous appointments and waited hours and hours for days on end. They never showed. At one point, they even called and said we would be charged for the machine if WE didn't start to cooperate!

I have been dealing with them for 1 1/2 years and have had nothing but problems! Got two calls from Tennessee in one week, each one saying something different about my account, neither knowing anything about what the other told me. After MANY problems, I wrote the corporate office and received a nice letter about how they appreciated my business, blah, blah, blah. She then told me that they were working on my claim for March which had been denied, after a year with the same service. She told me they would not charge my account and she would be sure they did not charge anything without my consent.

Apria Healthcare is the worst company I have ever dealt with. Their customer service is horrendous and their waiting time for anyone to help you is 20 minutes to one hour and a half and then you get the runaround and no one is willing to help you. The only good thing they do is charge your bank account. NEVER WOULD I RECOMMEND THIS COMPANY TO ANYONE. Shame on Kaiser for referring patients to this company.

I am switching to another supplier because it has been a nightmare dealing with this company. They give you wrong information, each customer service rep tells you different info of what you need to comply with, they are notorious for giving wrong fax numbers so the doctor can fax a rx prescription, and waiting times are quite long. My CPAP machine died and I needed a new one. They would not supply me with another one because I needed to provide my sleep study records from 2002. I contacted the sleep study hospital, the doctor, and my insurance company. What they sent me was not good enough.

Our doctor ordered CPAP machine for my husband, he has severe sleep apnea. I paid to Apria $142.64 on 08/25/2015, and as of today 9/4/2015, we have not received it and when I called them today, I was told my husband is not in their system. This machine was ordered a month ago, it is unacceptable. Now Labor Day is coming so they will not open until Tuesday, so the patient could die and they do not care.

I had to change to use Apria Healthcare for my mother's oxygen supplies because they acquired Walgreens respiratory supplies. It's been a gut wrenching experience. The worst ever customer service I have ever encountered next to Comcast. There appears to be absolutely no leadership in their office. You just keep getting transferred around.

Apria apparently did not properly complete paperwork for Medicare so a payment was declined. My spouse passed/died on July 17, 2015. Without any notification or authorization, on August 24, 2015 Apria Medical took $101.52 from my spouse's bank account. The only funds in the bank were Social Security payment for August, which must be returned to SS. The $101.52 unauthorized debit from Apria has caused a deficit in the August Social Security monies needing to be returned to SS because my spouse was deceased in July.

I have been trying to reach my local Apria office for 6 days now. All calls seem to go through a centralized location. First there's the long frustrating telephone menu. Then, if you get through, half of the calls are put on hold and then are never answered. The other half are answered if you wait long enough. They then put in a "return call ticket" to the local office for someone to call you back. If you miss the callback... start all over again. 6 days and I haven't talked to my local office yet.

My wife has had several emergency needs for oxygen service and equipment over the past year or so and, more often than not, her needs have been met with multiple phone transfers to various offices around the country or offshore, unnecessary delays due to the need for "more paperwork," lack of communication and information between the various offices, inability to contact our local branch, and just plain incompetence by untrained, indifferent, and often rude staff members. For a corporation that supposedly provides healthcare, Apria has to be one of the worst.

My wife was released from the hospital and a walker was ordered for her needs. Apria healthcare telephone me for my Visa ATM and I paid my share in full. I noticed my ATM was charged twice for the walker. I called the company for 2 days, without any satisfaction. They kept me on hold with music for 45+ minutes, then said they couldn't help. I asked for a manager and waited another 15 minutes. Someone came on and said a half sentence and hung up. This is outrages! If you care to have terrible service then I would recommend Apria. If you want superior service I suggest calling someone else!!!

I guess they are too stupid to get it correct. Many phone and hours spent providing the same information to two different billing department, each in a different state. Met all insurance requirements necessary. However still getting Certified letters saying I have not meet the requirements. My doctor recommends getting another supplier. Apria is incompetent and has NO business being in business. The Government should investigate them.

8/24/15 I received a fat, first class envelope with handwritten address to me and return address. The mailman told me that standard first class was inadequate because the letter weighed 1.9 oz and postage was due. That is the least of my complaint. In that envelope was a 5-page, single-spaced, double-paged form asking me to sign here and there. No way was I going to read that form and sign anything. I called the local Apria office and... oops... 5 o'clock closing time came and the call was automatically disconnected.

I am on Medicare and it's my understanding Apria is the authorized supplier of medical supplies in this area. They are absolutely dreadful. Someone identifying herself as Chanel at Apria, **, called requesting I fax information to her. I did this on July 9, 2015. When I called to follow up, the number rings endlessly and no one answers, not even a machine. I called 888-492-0010, a number that goes to the Philippines. They had a file for me but had never heard of Chanel and had no idea who I talked to previously. They said they were waiting for the information I had already faxed to Chanel.

Because of my insurance I can only use Apria. In April 2015 I was very sick. Saw my primary care doctor and he wanted to admit me to the hospital. He agreed that I could stay home if I had my prescription filled and that Apria would deliver my oxygen that day. My doctor's nurse call Apria to verify that they could deliver my oxygen that day. When we got home my husband called Apria and they told him that they would have my oxygen at my home within four hours. They never showed up or called. I called the local Apria office 15 minutes from my home. They promised me it would be at my home before 4:00pm. I explained how necessary it was that my oxygen would be there. They never called or came to my home. Still thinking that they would be there, I laid down to take a nap.

Tried to call nurse. Left message. Never did call back. Not informed that we needed to replace hose and nose piece on CPAP every 6 months. So we continued to use for over a year. We have made numerous calls to the 866 #. Every time we are on hold for over 20 minutes, after they ask us to call them. I have waited for the 20 minutes, only to have them disconnect my call at the 20 min. mark, then I'm on hold another 20 minutes or longer. I have called and on more than one occasion, had them say my wait time is 64 minutes. What are the chances that that happens on multiple occasions? We now own our own equipment, so will never use them again. We are complaining to our clinic and hospital of our experience.

Tried to setup an appointment to get fitted for a new CPAP mask with Apria. First problem was trying to navigate their mindless customer menu system. Got bounced around to multiple people telling me that I had the wrong office. When I finally got the right office, they wanted me to fax the script. I don't have a home fax so I asked if I could email it, no luck. What's wrong with a company the size of Apria that can't work with email, or can't let you take the script to the local office? Finally got the script fax, and Apria has no record of it. This has got to be one of the most clueless companies I have ever tried doing business with. I don't see a happy or long business future for them if they cannot move with the current business trends.

Apria is by far the worst company I have dealt with in my whole life. They were assigned by my healthcare provider when I was diagnosed with severe sleep apnea. Right out of the gate, they screwed up my order for my machine and it took months to get it right, not to mention I must have made at least 50 phone calls to get there, and it took several calls at a management level to get it accomplished. Also when ordering supplies, it is the same experience they can't get the order or the paperwork right and again it takes several phone calls and tons of frustration before any results. They send the wrong supplies out all the time and never in a timely fashion.

Still waiting for nasal pillows & headgear supplies to machine. Many months & phone calls from initial efforts to order supplies later. Still waiting... At this rate, I can hope to have supplies in hand in ANOTHER 4 MONTHS. Supervisors don't return calls, this company reps have no credibility with me what-so-ever. But today's 1st call, the rep tried to sell me a NEW Bi-pap machine. Why??? I can't get supplies for the machine we own???!!! My next supply order will be with a different company, out of pocket. I am sure less expensive and have get supplies in hand within 3 business days! Paperwork info faxed numerously from DR office. None of this 24-48 business hours to review faxed info which you received 8/7!!! WTH, Just say talk to you in 1 1/2 WEEKS! So much for expediting and resolving my issues with this company. What a joke! I am not surprised about all these other negative feedback posted on the web.

I was prescribed a CPAP machine by a neurologist (which was a misdiagnosis... But that is another story). Apria supplied the machine. After about 6 months the machine stopped functioning. I called the customer service to ask for a technician or a replacement machine. The call was logged, but nothing was done. After waiting a few weeks, I called again. Same result. The company kept billing me for the monthly cost, even though the device was faulty. I stopped paying the bill and bought a replacement device myself.

Oxygen tank delivery. We have health insurance. Someone put us as self pay. Bounced my automatic payments from 15.83 a month to 787.00. Been four months to get resolved because they didn't put my claim within 90 days. Insurance denied it. We always had health insurance. So now my balance keeps going up. I have cancelled my oxygen delivery. They can take me to court.

Had oxygen service for over a year. Insisted on deliveries that were not requested nor required. The equipment and tanks were picked up on 6-4-15. Since then I have been getting bills, calls and charges for equipment I not longer have. I have called customer service on four occasions and waited on the phone for an hour each time... no one answered. Then they call me again about an outstanding balance. I was not going to go through the phone hassle again so I emailed Apria, using the customer service address provided on their website - 7-28-15. Even though I requested a reply and the website said I would get a quick reply. Never got an answer to my email.

Apria Healthcare sent supplies for my C-pal device and withdrew money out my account. I did not authorized Apria to make the withdraw which caused a negative status in my account. It's Fraud to take money without authorization. D.O.S. 6/23/15.

I called to place an order for CPAP supplies. My old supplier isn't covered by my new insurance. I was routed to a call center in the Philippines. Each time I called (and I had to call 4 times) I was asked to confirm all of my personal info. In every case I was asked to provide my name 2-3 times each call. Every time I was told I would have my supplies within 7-10 days. Yesterday, 5 days from my initial order, I received a call from Apria asking me to call back regarding my order. I spent a combined 84 minutes on three calls trying to supply the missing info (it appears it was there all along). After long periods on hold I was told that my order would be delivered in 7-10 days. When I finally got to a supervisor, I was told that my supplies hadn't shipped yet. Given the loss of my time, I would have saved money if I just bought the supplies with cash.

My insurance company initially denied a claim made by Apria Healthcare and they, without notifying me of the denial, charged my credit card 955.00. When I saw this I called the insurance company (after being unsuccessful in contacting Apria) and they said if Apria resubmitted their claim it would be paid as we had met all our deductibles and were covered in full.

I spent 4 hours and 4 telephone batteries with 5 separate attempts to get connected. NOTHING BUT WAITING and music. The equipment is potentially life-saving for me as I have advanced sleep apnea. As I am writing this, I am still waiting to be connected. All tel. # I have tried are just put on indefinite hold. With this and similar experiences, I must state that Apria has the worst service on the planet. Disgusting.

It is not possible to speak to someone in the local office. You have to drive across town to speak to them. When you do that, they are closed. If you call the local number, you get someone across the country (or maybe in India) who can't help you. They tell you to talk to the local office. It's never ending. But when they want to sell you new supplies, they beat down your door. Do NOT use this company.

Within a week of your delivery, you receive between 3 and 5 non-human phone calls to confirm. When you try and contact them, you have to push about 8 buttons only to be put on hold for over 30, and when you do get a human, they are not in the USA. My husband and most people who have oxygen delivery are sick or injured. I believe they are trying to drive these poor ill people crazy, but what they don't do. The service people who actually make the delivery are very good, but the business end of this company should not even be in business.

I contacted United Healthcare for a pt to inquire where to get durable medical equipment for this baby who is 6 days old. They gave me the name of Apria so we contacted them. I was told by the Fort Myers office that they could not help me and would not give me a reason. I called the Sarasota office and was told EXACTLY what to do and what to fax them for the order. I did all this at 11:30 AM. At 4 pm I called to check the status, and was told that they could not help me either. They never contacted me to tell me the status. This newborn will now not get what they need and we are on a Friday afternoon. I hope for Apria's sake everything works out for this baby.

Apria informed me that they were not allowed under California Laws to pick up my Oxygen Compressor or tanks without first my showing that I had another Oxygen company in place. I could not get my new health insurance to pick up financial responsibility for my equipment without first redoing the testing to see if I needed it. During this time the bill was mounting with Apria. I was finally able to have them collect the canisters at least. But not the compressor.

I am in extreme need of a C-Pap Negative Pressure breathing machine. It has taken over 11 weeks and more than 10 phone calls to get a C-Pap Machine. This company should change its name from Apria Home heal care to Apathetic Home health - we don't care a bit. This is the MOST DYSFUNCTIONAL Company with the most DYSFUNCTIONAL EMPLOYEES that I have ever dealt with in my life!!! It has taken me over 11 weeks and numerous calls to get my machine. Well it finally arrived today without any TUBING or the heated humidifier that I was billed for. The response when I called the NOT SO SMART OR KNOWLEDGEABLE EMPLOYERS was "well just use it without the tubing."

Ordered Cpap equipment on July 27th. Prescription sent then said they had received it. Doctor refaxed on Aug. 12th. Called Aug. 13th - still said they weren't sure they had it. Canceled order Aug 13th.