Apria Healthcare Reviews

My mother-in-law has low vision issues and congestive heart failure. We are trying desperately to make her life easier to function around her apartment. Apria Healthcare has set up O2, concentrator, delivered walkers and wheel chair. However, they never and I mean never, after telling us that they will be at her place at a certain time, follow through. Both my wife and I work so we set our clock by what Apria says. Something needs to be done about communications, because there seems to be a problem within their ranks. Guess who has to pay for this issue, you guessed it. It is the ones that are trusting Apria with their care. Apria is failing to meet the humanitarian needs of their customers. Our society has most certainly reverted to cash over care.

After receiving my crap machine in December 2010, Apria never billed my medical insurance provider until April 2011 after my provider changed. Due to the late billing and errors, both insurance providers refused to pay. After a year of making the payments and being told by Apria that the unit is paid for "free & clear", they have started re-billing my insurance company and myself. This company performs theft and fraud upon their customers and their insurance providers.

My 2-month-old son is on an Apnia machine. Apria refused to give us the machine that my son needs until we paid them $70. I paid them at the time when I was able to contact my insurance company. They informed me I owed nothing. After I contacted Apria to inform them they were wrong and I wanted my money back, they agreed it was a mistake.

Apria has been billing me every month and I have paid them. Then, I talk to a friend who has a different oxygen company but the same Medicare and insurance that I do and she pays nothing as the insurance covers it all. I have called Apria several times for my refund and they always say we are working on it but no money so far. My guess is they are collecting from me and the insurance. You cannot make heads or tails on their billing.

I was prescribed by my Dr the use of a CPAP machine and Apria contacted me ffering to provide me this machine. They offered the machine and made me choose a facial mask to use with this machine.

Apria has been calling and financially threatening my self and my wife. They currently owe us $230 which they are refusing to pay. And they are also refusing to call my insurance company to square it away.

I was crippled in an auto accident and required the use of a wheelchair through April for 3 months. When I was able to walk, I called Apria to pick up their wheelchair, scheduled an appointment and they failed to show. I called again a month later and scheduled another pick up which they failed to show on. At this point, they began to call and harass me to say I owe them money for a wheelchair I have been storing for them. They continue to call and each time, they fail to send anyone out to pick up the chair but want money from me.