Apria Healthcare Reviews

Apria keeps telling me I need some sort of approval from my doctor to order CPAP supplies which will be paid for through Medicare and Medicaid. I've done a face to face with my doctor in an attempt to resolve the issue. It's been over a month and I still don't have my supplies. Apria sucks.

Apria Healthcare is the most difficult frustrating company to work with. They are impossible to get a hold of, when you leave a message, they don't call back. Also, they keep charging you a monthly fee whether you are able to use the sleep apnea machine or not. I just want to warn everyone looking at using Apria, that you might be in for lots of headaches on top of your sleep issues.

My mom has been on hospice and assisted care for a little over a year. Apria cannot seem to keep consistent records nor a reliable delivery schedule. When she was improved from Hospice care and we asked for the portable oxygen tank and hospital bed to be removed from the home, the driver also took the Innogen concentrator which she still needed. Not thinking it was a big deal, we called to re-order it, and they said they had a waiting list. Then once we got thru that, they kept calling (overseas call staff usually) to schedule delivery - which didn't happen - over and over and over. Today, she was released from the hospital with a recommendation of a standard walker.

Order medical supplies. Was told that I would receive it on a date that was fine. The day it should have been delivered. I received a call from Apria and now was told I would receive the medical supplies 4 day later. Wow. Could have got it online for the same price in 2 days. Never again!

Regret not reading reviews before getting Resmed 10 CPAP machine from Apria Healthcare. Was charged 452 billed as supplies (Nasal mask and nasal pillows). Then was told to pay 84.31 for 10 months. Why is this company not investigated for unprofessional and fraudulent billing? Didn't have prior information that I will have to pay almost 1300 for a machine that you can get online for 500. Had no option but to return the machine after paying them 610.

Compared to other reviews mine is less egregious but worth posting. I received an email that I was owed a refund and began following the steps. On one page I couldn't click on a box in order to go forward. I tried several times before calling for help. Twice I got a message saying I was unauthorized to attempt this! What?? After being on hold for approx 40 minutes the lady said she'd have to transfer me, I waited another 5-10 minutes and the next one said could do nothing about that. She didn't offer help from another department, didn't have a pleasant tone and said I should wait for the refund by mail. I suggested the site should explain what she just said but by her tone she brushed me off. Finally, the site doesn't provide a feedback option, which they need, so I came here for that. Do they know what the operators sound like?

What a terrible company to deal with. We ordered a new cpap machine for myself. Took a long time to be shipped then in the next six weeks we received three invoices, all different amounts from ranging from $400 to $700. Called their billing center. You end up in the Philippines. Totally clueless besides poor English to understand them, we got nowhere, then contacted our health insurance company blue cross as they should cover 95 percent of the cost, was told have not received any claim put in by Apria Health and was informed that they will double bill the insurance and myself as on their invoice it does not show what was paid by the insurance company. Have informed my sleep doctor please get me another company. These people are crooks.

Prior to accepting my CPAP machine, I was told by Apria that my insurance would cover the cost 100%. In fact it surprised me that they were so definitive given the disclaimer you typically get for insurance coverage. My first machine was used and smelled like smoke. At my follow-up doctor's visit, they were furious to learn of this and contacted Apria. I then had to schedule a time to swap out the machine, a major inconvenience. Several months later I received noticed from Apria that I had a past due balance.

As a Nursing Case Manager, I HIGHLY discourage APRIA as a medical equipment provider. They do not communicate, they put a caller on hold for a prolonged amount of time (20-30mins), as they do not follow up with their clients. Their supervisors have no sense of urgency. I've been the runaround for a week that led to nowhere and nothing.

Apria was hard to deal with at first, no locations to try different styles locally, mailing different masks to try on separately instead of a couple designs to test. They make you sign a contract that allows them to stop for multiple reasons. they make you think you are paying more per month to purchase the machine and then Boom, randomly come up with a reason to cancel the contract and start billing you monthly to lease the equipment. They said that even though I paid for 9/10 months of the contract, my insurance company changed names, so I couldn't pay the difference and own the machine. Have to start from Scratch. If you're looking for healthcare equipment, LOOK ELSEWHERE!!!

Starting in January, Apria has told me the nasal masks are on backorder. It's almost April, and the masks are still on backorder. I have been using the same mask since December and it's uncomfortable.

To start with they lost my order. Had to go back to my doctor to resubmit my order 2 more times. Then had to call them several more times. It took over 6 months to get my machine. After I got my machine I was pretty much on my own. I ordered several different masks. Nose and larger face masks. None of these would work as I have a delved septum and a large mustache. They were no help finding something that would work. So I just quit using the machine. And now that Medicare has paid for the machine and haven't I heard a word from them in over 8 months now they started charging me a $9.02 rental charge per month after the first of 2024. Customer service was very rude. They kept saying that they would turn it over to collections. Very poor company to deal with. I would tell anyone dealing with Apria run as fast as you can the other way.

Customer service has really improved. Would recommend as company. More customer focused.

I stopped using my machine due to medical condition. I have not used machine since late 2022. While checking my accounts I discovered that I was sent to collections for under $40 and was never notified of such action by email, phone, or mail. My account also had balance of just under $300 for supplies my insurance company rightfully denied. Apria claim they sent supplies even after denial in 06/23. I never received such supplies and Apria could not sent me anything that supplies were delivered. After spending hours on the phone speaking to different people I was told they would call back once they got reimbursement cleared through supervisor. I have yet to receive call back. They have not resolved any of my issues. Do not do business with this company.

I was sold the machine for $344. I asked very specifically if there was a rental agreement because I did not want to rent anything, only pay in full. They reassured me that I had paid in full but I have continuously got a rental bill since paying the full price. The customer service is terrible and barely speaking English.

Updated on 3/9/2024: I thought I would give Apria one more chance. Well was not surprised, they did not deliver. Place order 2 weeks ago, called yesterday to check on order, again I had a confirmation of my order, they claim I had no order. This time the lady said that their website ordering does not work. Ask why I was not told this the previous 5 times I spoke with customer service, could not give an answer. I would never use Apria Healthcare.

Apria has been a disaster with overbilling me for their CPAP machine. What ended up was to be $100 turned into over $400. I still decided to pay that amount because I really needed to improve my sleep and settled with their billing department on the final costs of the unit. After they guaranteed me there were no additional costs and I had paid everything, they turned around and kept billing me more per month. Now they apparently have sent the bills to a collection agency that is calling me out of the blue. Do not do business with this organization, it is ran horribly and on par with telemarket scams. They also mishandled a patient information breach a while back and got in trouble for it. They do not seem very customer oriented at all and are just looking to soak people for money.

Repeated calls to company about face mask not working with equipment, reps kept transferring me to the next person or promising callbacks, no specific timeframe given! I asked for address of office which I wasn’t given. Repeated calls to Kaiser Permanente to get problem solved. Finally sent to office an hour away. Mgr fixed the problem. Took over a month to get it fixed. Apria wanted paid for their rental even though it was their fault it wouldn’t work and I couldn’t use. I complained numerous times about this to no avail! Finally I said enough! I told Apria rep to have machine picked up and I completely settled the bill and told them I was finished!!!!

My doctor set me up to get a Cpap. After 2 months I started getting bills saying it was denied by my insurance company. I called my Insurance. They state it was billed with an incorrect code and that is why it was denied. I was told they instructed Apria to resubmit. This went on for 4 months until the bill reached about $450. I would call then get directed back to my insurance who stated they were waiting to hear back from Apria with the corrected billing. Finally was told that is is against the contract with my insurance for Apria to bill me for this. The people at Apria are so rude and not helpful at all. I said, "Come get the machine - I don't want it if it is costing me $100/month." They said I needed to go to the doctor and have the doctor write a new prescription for them to pick it up. I said, "Absolutely NOT. Come get it" - they said I needed to sign an AMA waiver. ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH.

I really wish there was a way to give "0" stars because that's what this rating would be. The local branch in Orlando has been quite rude but the whole company wouldn't be able to boil water. While I have had problems in the past (I don't know why my insurance company still deals with them, I don't really have much of a choice). This time they tried to deliver my walker to the wrong address and it's still not resolved. I am beyond frustrated at this point. IF YOU HAVE A CHOICE - DO NOT CHOOSE APRIA!!!!

The worst service ever. I am in the process of receiving a new sleep machine from them, it has been going on since June last year as my machine is broken and I cannot sleep. Every time I speak to them there is a new person who does not know anything, transfers to somebody else who does not respond and does not return my calls. They keep requesting additional information from my doctor and when the doctor sends to them what they need, they first say it's ok and in a week or two say no, we need something more, w/o being aware that they have it. And so it goes for almost a year, nobody knowing anything and taking responsibility for anything. I am going to another company and advise you to avoid them as plague.

I have been working with Apria for years, they seem to be the only company I can find in the area. I ordered CPAP supplies online and they did not fill my order until I had to call and ask why. I just never heard from them, so I called. My doctor also sent orders for the supplies. Once I received them, they seemed very poor quality, more like cheap junk. Everything was cheap except the cost, after insurance, I was charged $300 for about $1 worth of plastic. If you can find another company, stay away from Apria.

Updated on 07/22/2024: Company reached out directly. Claimed to have me ALLLLLL set up on automatic ordering in April. Called in late June to confirm. Of course no record whatsoever of any automatic order. I guess I'll just order manually. I give up.

By far the worst customer service ever, I was on hold for a long time while they're passing me off to different department. No one knows what they're doing, I can't order my supplies because they want to charge me more than my deductible. I will ask my doctor to find me a different supplier and they're very Rude.

I started receiving threatening messages from Apria saying I had a past due balance and I risked being put into collection. These continued for a few more days and then I received my FIRST bill from Apria. I paid it the very next day and I called them to tell them that, and to complain about the threatening phone messages. The Apria representative said it was done by an automated system and they could not change it. It has been four days since that call and today I received a SECOND threatening bill. I have been dealing with Apria on and off for years and this has happened before. I am with Kaiser which only uses Apria, but I feel like starting a campaign to give Kaiser patients an alternate choice.

They send you harassing messages over $50 bill. They would rather someone die in their sleep than just let them be a little late. They don't care about us at all they only care about money! Peeps rely on them to be able to breathe but because you owe a $100 they will take your equipment and leave you without anything. They are heartless and don't care about their customers. STOP SENDING US TO A 3RD WORLD COUNTRY TO PAY OUR BILLS. THOSE PEOPLE DO NOT LISTEN NOR CAN THEY SPEAK ENGLISH!!!!

Recently had to return to this company to get travel services since it has a national network. I had moved to another provider after years of terrible service from Apria. I spent all day waiting for a delivery of oxygen that never arrived. This is after making 3 separate phones calls with a total of 40 minutes combined on hold. Stay away from monopolistic, incompetent company if at all possible.

I've been using Apria for my cpap supplies for 1 1/2 years. No problems with shipping supplies to my home address. However, I spend 4 months living in a different state and this has become an unbelievable problem with supplies. In Jan 2023 I ordered 3 months of supplies, and told the order dept about my new address. They ignored that and sent them to my home address. This Jan 2024 when I went to order supplies I reminded the person both at the beginning and end of our conversation that the supplies needed to go to my winter address. When the supplies didn't arrive (and the tracking number sent was incorrect) I called (1/19/24) only to find out that once again they had been shipped to the wrong address. I was told they would be shipped.

Worst experience ever. They failed to confirm the delivery address which resulted in the equipment being routed to the wrong place and the order being delayed by hours. 10 hours. (They had just delieved something a week early to the correct address.) Once the address was correct they only delivered a part of the order. The driver lied to dispatch and said he was at the facility delivering the order (but he was there an hour earlier). When dispatch contacted the driver he failed to respond. Driver should be fired - he also failed to read the delivery notes!

TLDR: Their prices are a little better / they are more transparent than other companies I dealt with. However, they call incessantly, have different websites (requiring different accounts) for everything, and make you fill out the same info 3+ times. Pros: They were upfront about pricing and what was included in my original order, but I did have to ask for it. They were cheaper than another company who was trying to charge me $1500 for a $900 CPAP because it was what my insurance was willing pay, but I would have ended up way overpaying on my coinsurance. The math wasn't mathing so I ended up with Apria, which charged a fairer price. Cons: THEY. ARE. SO. ANNOYING. They call me like once a week, always while I am at work. They always leave a voicemail saying they are "checking on their patient". If I need help, I'll ask for it. Stop calling me. I even deleted my phone number from my account to get them to stop.

Worst service, worst customer service, worst company to deal with.... Had my CPAP machine Resmed 11 almost caught on fire at night while I was using it.. The water chamber had sign of burnt and the bottom was extremely hot, the water had completely evaporated and the smoke got into my tubing and my mask and almost suffocated me. Called in for a replacement (As the machine has a one year warranty). Apria refused to send me a new one and did not believe my story and asked to send proof, when I did they said it was rust!!! It's been month sleeping without my CPAP machine and I have a bad case of sleep apnea. Nobody care about my situation at Apria and they ignored me. Resmed company could not help me. They said Apria has the upper hand for any decision...

Regretfully I have been dealing with Apria for a few years. You can never reach someone at their customer service number. You sit on hold for 15-20 minutes only to finally hear they will call you back if you leave your information. I have now attempted that 2 times with no return call. I’ve left another message this morning. Secondly I received their letter about a data breach a few months ago. The bizarre part is that I got TWO letters to my address with 2 different names. Clearly they have data issues and when I called them back in November they acted like it was no big deal. I told them I wanted someone to call me back since it seemed that my info was stolen (otherwise why would they have 2 names at my address). No one ever returned my call. They have sent me so many supplies over the last few years I won’t need anything for a while and that’s why I’m calling, to stop the next delivery. I’m not confident they will comply. How the government isn’t investigating them for fraud is beyond me.

Purchased and paid for some supplies for my Cpap in Dec when I ordered them. Now receive a bill for $16. Statements just say "supplies"-that could mean anything. So I called for clarification. Billing rep says it's for strap and filters. Ok for strap, but filters I paid for. You can see on the statement, and she verified, that the $6.94 is for filters. On their statement you can see the bill for $6.94 and next entry is the payment $6.94. She verified I received one order of filters. Now, I didn't yell or carry on. I just wanted it fixed. It's only $6.94. She got frustrated with me and put me on hold and never returned. I waited 30 min. My gripe is they could not explain the charge, got frustrated with me and basically hung up on me. Poor customer service!

Shortly after I wrote this review I contacted Apria’s corporate patient satisfaction via email. A few days later I received a call from Jen at Apria who said they had received the needed documentation from my doctor's office. She reviewed my order, answered questions and told me she would send my order with expedited shipping. I received the order a few days later. I was satisfied with their response to my complaint.

I am 36 weeks pregnant. My OBGYN sent an order through my insurance for a breast pump to Apria when I was 22 weeks pregnant. Apria continuously refused to supply the breast pump for multiple inconsistent reasons despite multiple tries between myself and my doctor, and after many hours on the phone and on hold, over the course of months. I would not have wasted this much time had they not shared such confusing and inconsistent information that ultimately turned out to be false.

I had my CPAP machine for just two months. I ordered some supplies that I never received. Suddenly, out of the blue they came to pick up my unit without any notification nor explanation. When I called to understand why, they said that because I changed insurance which I did but notified them. After not hearing back from them, I called them again, and they now tell me they need a new prescription to proceed with the new insurance (!). In the meantime, they forced me to $300 for no reason and just sent a letter saying that I had a unit to return asap. A total mess. Wait times are Uber long. There are 4 different numbers to contact customer service. No online option. This company is stuck in the 90s.

Apria is one of the worst companies I've ever had to deal with. I would not recommend them to anybody. If I could give zero Stars I would... They constantly mess up my order and most of the time they send me parts that I do not need or ask for... Customer service gives me the runaround and my problem is never solved. I am leaving them for another supplier. Do yourself a favor and don't deal with them.

First, I was shipped a CPAP without ever agreeing to it. The machine was delivered on a day I happened to be home which is good because in my neighborhood it would have been stolen. Then they wanted me to sign a blank financial agreement. When I called to find out what the payments would be they first told me it was no charge to me since I met my max out of pocket with my insurance. That'd be nice but next month is January and it was supposed to be a rental for 6 months before owning it. Mind you they had also already charged my insurance $1800! I had to press them to actually get a monthly price in which they finally told me what it would be. They wanted to charge me DOUBLE what a different company would have charged me! I told them I was wanting to return it and asked where to ship it. They said it had to be hand delivered or they couldn't verify it was returned. Not even if they signed for the delivery!

Last week I received my suction machine. I tried it to find it. Didn't have enough suction for my secretions so I called and talked to Jessica at Apria Healthcare and she said bring the unit in and she would take care of the issue. She ended up ordering me a different unit made by a different manufacturer. It works great - Vacu-Aide® QSU Quiet Suction Unit. The unit arrived 2 days early. Excellent customer service.

Have had Apria Healthcare for CPAP supplies for 2 years. Tried for the first 6 months to place a order and they wouldn't ship because they were out of stock of one thing and wouldn't send partial order. In 2 years I've managed to place 2 orders, both times my copay after insurance coverage was more than me just ordering the same supplies from Amazon. On several items not only was Amazon cheaper but were the name brand instead of a no name off brand that fell apart within a couple weeks. My copay on headgear thru Apria was $25 and I received off brand headgear that stretched out and velcro almost immediately failed on. Real Amara view headgear on Amazon $17 delivered in 2 days without dealing with Apria's horrible ordering and service.

This company was a good company 15 years ago, but today they cannot be trusted to refill an order. I now have made 4 phone calls and been on hold for a hour each time. The order is still not placed.

On 11/21/2023 I pick up my CPAP machine and full face mask. I then end up having to order a different mask on 11/28/2023 and they shipped it out. Customer service says there's no way to track it once it leaves the shipping department. I've called them several times to find out when will I get it they said I'll get it when it's delivered but today on 12/7/2023 they said I could go to my local Apria and see the respiratory therapist and get fitted when a bigger mask until I receive the one I ordered which is a small one. I asked what good that was going to do. They said that they were trying to accommodate me. I said, "No thanks if you have to have a CPAP machine or supplies." Don't ever use this unreliable company. Nothing but lies.

I tried to reorder supplies for my CPAP six months ago and was told that I needed to see my doctor again before they could get me my supplies. It took 3 months to see my doctor, but I did and had them send in the request for new supplies. This is when the nightmare started. Every week, I get a voicemail telling me that they needed addition paperwork. I call my doctor office and tell them what they need. The nurse promised me that they faxed it to Apria. I place my order again and the Representative promised me they have everything and will ship out my order. We have been in this loop for three months, every week. I just now ordered and paid cash for my supplies. I just cannot wait anymore, I need to sleep at night.

I was never able to get a mask that fit. Their representative insisted that I was given the correct fit, but it caused my teeth to cut the inside of my lips in my sleep. After 3 more tries with customer service, they kept sending masks that didn’t work with my machine. Waste of money and time.

I needed replacement tubing for my CPAP machine and it was kind of an emergency, since mine got damaged. I went to their website and opened a chat dialog to see about getting some supplies from my local "Retail" location. The "Customer Service" agent, "Trisha" said that wasn't possible as they don't carry any inventory. When I asked her what I was supposed to do as I needed the replacement quickly, her response was to tell me to go get it somewhere else. When I expressed my disappointment in that answer, she shut down the session.

I was with Apria. My doctor recommended the company for my cpap machine and supplies. Apria is the worst company. They lie. They overcharge on my machine, told me how much my machine would be per month then they decided to increase my payments to twice a month took from my account constantly. They also said my insurance said I owe more money on supplies they double charged me constantly on my card I was overdrawn on my account because they took money out constantly. I was so fed up with the lies and fraudulent activity this company has done I moved to another company their agents are horrible and no help whatsoever! Stay away from this company!

I order my CPAP supplies every three months. Two of the last three times, the person that I placed my order with, on the phone, did not place the order. This is unacceptable. I plan to move my CPAP needs to Linncare.

My CPAP machine's humidifier was not working so I called Apria. No one was available to help me and the Representative said she would set up an appointment with a respiratory specialist....except it wasn't an appointment. I was told they would call me the next day sometime or maybe the day after that. I asked what phone # I should look for....They couldn't tell me. I received a call sometime the following week and a message was left I should call back. It was a day I had a number of planned appts and didn't get the message until that evening so couldn't call back.

Wish I could give the 0 stars! This company is horrible! We had my mother oxygen tanks promised multiple time frames and it kept changing. You have to CALL them because the website for delivery will change and no one will let you know. My mother could not be discharged from the hospital until the tanks were delivered. We were given 3 different times between 12pm-3, then 3-5pm then 5-8pm. I called customer service and spoke to supervisors and was given excuses and was even told one time that the driver said he would be there by 5pm. Tanks did not get to her home until 8:15pm!! We did not get out the hospital until after 9pm!

Do not use this company. The communication and customer service are absolutely awful. I have had to "update" my address and payment method at least 3x each even though nothing has changed on my end. They will not deal with your insurance company and suggest that you are responsible for that (I have BCBS, not some small or unknown company). They clearly have a script in front of them as 90% of what they say is "I undertsand" or "I am sorry to hear that" even when it's not a relevant comment. Find a better option. I wish I had.

They called and told me I was prescribed oxygen from my Dr. I haven't been made aware of that fact. Told them in needed to hear this order from my pulmonologist. Acted like they were put off by this request. After confirmation from Dr they told me it had to be delivered within 10 days of test results or insurance wouldn't pay. Wasn't made aware of the fact that I would be charged a FULL month's rental for three days in Sept. Delivered Sept 27. Called and questioned this. Was told they don't prorated bills Sept 27 thru Sept 30 135.00 dollars.

My experience with Apria Healthcare may be the worst experience I have had with any company. My device is 100% covered by insurance company and I still get billed by Apria. Despite many phone conversation with customer services, they refuse to resolve the problem. They have now involved a collection agency to collect a debt that I do not owe and have come up with another $25 dollar bill that they pulled from god knows where. I don't know if it is incompetence, greed or a little bit of both. Stay away from Apria Healthcare if you are able to. They are a nightmare.

Worst company ever! After being required to use them for CPAP and supplies, I started getting bills every month. I have an HRA that pays 100% of my medical bills. My insurance says I don’t owe them anything and I have told them repeatedly to bill my insurance but I still get call after call threatening to send me to collections. When I once again refused to pay their foreign robot caller, she told me that I would no longer receive supplies because I would not pay the outstanding balance. (We’re talking $36+ a “late fee” of $7, not hundreds.) If BCBS showed that I owed it, I would certainly pay it but until then, nope. And I will NEVER give them my credit card info. I have heard enough horror stories about that to know better. How does Apria continue to get away with this harassment??? Something needs to be done to stop this.

I stupidly chose Apria in September 2022 for CPAP equipment and supplies. My first encounter through today, has been the worst experience and if I could give this company worst than a 1 rating, they would deserve it. There are so many things that has caused me grief you would not believe it, but they do include No support of any kind, calling me several times at work telling me my insurance company is not in-network, which anyone would know Priority Health is, which made me sit on the phone while at work a ridiculous amount of time and numerous times trying to fix this and then me having to call Priority Health in which I was told every time that Apria's system shows they are no in-network for some reason but it is not true.

Absolutely the worst company I have ever encountered. From getting multiple orders wrong to their horrible billing department. Not one person working there seems to know what they are doing. Takes dozens of phone calls, emails and chats to try and get anything done. If you need them to bill your insurance company, good luck. Received a bill for services that should have gone to Insurance. Took over a year for them to finally bill the Insurance company, in the meantime they turned us over to collections. This has happened every time we have had the misfortune of having to deal with them.

I have repeatedly contacted Apria Healthcare for rental and supplies of the CPAP in 2022. Yet they still “find” charges that are allegedly unpaid. I was told the “final bill” was $17.51 on 6/6/2023. Although I sent the payment I have now been told there are two (2) other charges dating back to 2021, some two (2) years later. I stopped using this company due to overbilling.

Apria is the absolute worst healthcare provider out there. They should be investigated for fraud and dishonest customer practices. To be specific, I was connected to Apria as the provider of my CPAP equipment, which needs to be periodically replaced. All it is plastic tubes, tiny filters, plastic nose coverings, etc. If you go to the local pharmacy, none of the equipment is very expensive, but in theory Apria makes the process of using CPAP easier by sending you the equipment to your home and in appropriate intervals in accordance with normal usage. However, what actually happens is something quite sinister.

I've been a cpap customer for almost 6 years. Up until now have had relatively few issues. Two months ago I made a switch of the face cushion from full to hybrid at my doctor's recommendation. It tore up my nose and air get leaking. Just not the right fit for me. I tried to call for a month with long wait times over an hour. Not every day, but multiple times during the week. Even getting disconnected when finally getting through. Today I finally got through to request a return and exchange of two new and sealed face cushions. After over 1.5 hours on the phone no solution, just, "Oh well sorry. You can do what you want with the cushions." No solution, no empathy just take my money and run.

Scam company. Sent us bill 90 days later, awful. They need to close down and get reported. Stay away from them.

I have been an Apria customer for a long time. Really enjoyed my liquid oxygen until the other day when I found out that they aren't going to supply it anymore. They left me hanging. But thanks to the app for your lady that delivers my oxygen, Renee. She dropped off 12 tanks. I was on tanks before they put me on liquid. I've already been through two tanks since yesterday. They don't understand that I cannot go out without oxygen but yet they take the easiest way for me with my liquid oxygen away. A very unsatisfied customer!!!

Absolutely horrible company. There is no communication between their different departments, the doctors offices, the medical insurance company and their associates. They will lie to you, mislead you, give you the run around, give you false information and take no accountability when you call them out on it. The delivery people are horrible, they will lie and say they came to your home, called and knocked on your door and left because you did not answer. It has taken them 3.5 weeks to finally deliver a damaged wheelchair to us. And now they are saying we have to wait a for a replacement because they have none and the wheelchair is on backorder. Save yourself the headache, go to another company that cares and actually has some dignity to be honest, helpful, transparent and actually cares and wants to help the patient.

I am power of attorney for my brother who has Parkinson’s & Dementia. He was given a wheelchair after a broken hip early in 2023. He has not been able to walk since. Apria called me trying to repossess the wheelchair after a Medicare billing glitch. I tried getting information out of their billing department in order to track the error. I also offered to pay for the wheelchair outright- but they refused to discuss that. Guess they can bill Medicare over and over for the same equipment- so sale isn’t considered! They referred me to the local office in Melbourne Florida - who told me when I called that I’d have to talk to billing (who referred me to them) so I was in a complete non-response loop. I have blocked all their numbers in hopes that it forces them to communicate with me in writing. Not holding out much hope of anything sensible though!

They changed the model CPAP I ordered without my permission. They tried to doubled bill me for supplies, they billed my credit card one day before on April 14th, and the next day told me the bill was unpaid on the phone, and I still owed them $222.28. Also did not apply the $222.28 towards my $500 deductible they tried to collect from me. Also quote one price when placing an order and then charge a higher price when they fill the order. Quoted and the order was placed for $303.11, they told me the next day April 25th on the phone that I needed to pay $614.12. More than double the cost I placed the order for. Also told me that if I did not accept model AirSense 10, and if I wanted the latest model AirSense 11, that Kasier would not pay for it, and I would have to pay full price out of pocket.

I've been caught in this company's red tape for the past year about a previous balance owed that has been paid and they can't figure out how to take it out of their system. So every time I order supplies, they can't fill the order due to the unpaid balance that doesn't exist. I've wasted hours on the phone trying to get this cleared up. Stay away from this company!!

I was never told that after so long you end up owning the equipment and then you can’t have a pickup scheduled??? Like what? How am I supposed to get rid of a hospital bed? I’ve tried putting it on a marketplace and I have tried calling around for a pickup from anywhere. But I don’t think it’s cool to leave this responsibility for the patient or caregiver. If we rent it from you then come and pick it up and resell it or rent it out. Or go dump it .. So when you rent make sure you know you may have the equipment just sitting around your house until you can find someone to come get it for you. Ridiculous.

I feel it is necessary to write this review. First I like my C-PAP equipment however when it comes for me calling C-PAP to schedule for an enrollment on the phone it took me more than an hour to speak with someone and when I was trying to find out why does it take over an hour for someone to answer. The customer service appears to be in a hurry. I had to remind her that for one I have been waiting for more than an hour I wanted to at least get an apology from her and I had to remind her I am in control of this call and that I wanted her to feel sympathy with me because of my waiting more than an hour. Of course she was having none of it and she hanged up the phone. Apria, you have hire one the most nastiest customer service I have heard from a long time. What is wrong with some people not knowing that we are patient and it's not right that it takes more than an hours to get help. Unbelievable.

The title says it all. I frequently think about a hypothetical situation in which someone asks me to willingly agree to the products and services of Apria Healthcare (as opposed to my doctor just ordering it). I think I would rather just have health issues. I think about this at least three times a month. They are truly that bad.

Not very happy with Apria's policies. Purchased a new CPAP in December. Dr. Changes me to BiPap. Got new machine this week and they advised to return the old one with no credit towards the old one. I will go on Medicare in November and they adv I would have to start all over then. So in that time I will be paying new equipment price for a used equipment that I have already made 4 payments on. Seems a little like consumer fraud to me. If you are close to changing insurances and need supplies you may want to delay your purchase. I will have about 20 payments on a 10

Apria has provided me with CPAP equipment for almost 5 years. I have also had a 6-month experience in 2022 with an oxygen concentrator rental. Overall, each experience has been poor, although there have been a few good customer service people who individually were helpful. That part is hit or miss. My biggest complaint is dealing with the billing department. Billing staff appear reluctant to provide any information regarding pricing. Everyone in billing to whom I have spoken has a thick accent and they don't seem to listen to or understand me. It almost seems like there is a delay in the phone connection as if they are speaking from a distant country, so we often talk over each other due to the delay. I must ask the same question many times and even then, I am lucky to get an answer. The conversation has gotten terse on both sides because of the frustration of being unable to understand each other. It is just awful.

I am 64 years old and this is the WORST company I've ever had to deal with. Their employees are not well-trained and you get different answers depending on who you talk to. Their website is atrocious and USELESS. I have to call them every time I need to order supplies. Their billing is usually messed up as well. Yesterday hold time on the phone was over an hour! My Insurance company even hates them.

Apria Healthcare truly deserves the lowest rating possible. It has proven to be one of the most disappointing healthcare companies I have ever encountered. Since April 3, 2023, I have been tirelessly attempting to obtain a CPAP machine. Despite my doctor's office sending multiple prescriptions via fax and my persistent calls, every interaction with Apria Healthcare's representatives at the branch has resulted in claims of not receiving the faxes. On one occasion, I was informed that I was in their system, but specific information was missing. I promptly contacted my doctor again, who faxed over another prescription. This frustrating cycle has persisted since April 3, 2023. Three months have passed, and numerous calls have been made to the branch, yet I am still without a CPAP machine. As a result, my broken machine leaves me unable to sleep.

My personal information was hacked from April to May 2019 and from August 27 to October 10, 2021. The company cannot rule out the possibility that my information was used as a result of this incident but my date of birth, health insurance policy number or subscriber number, my address, email address, name, my telephone numbers, and my Social Security number are at risk. I have just received a letter letting me know about this two years later. They have said that they will provide me with one year of identity protection.

This is the worse company I've ever dealt with. Example: I received a bill for $11.40. The date of the invoice was June 6. On June 14 I paid with a credit card via Apria's website. On June 20 I get an automated call that I need to pay the bill to avoid further collection efforts. The bill isn't due for another 7 days and they are threatening collections! In addition, Medicare and my supplement company says I should owe $2 less then Apria says I owe. I pay the higher amount to avoid the aggravation, but it's an example of how bad this company is. AVOID THEM at all costs.

I hope you don't have to deal with this company! I've been trying to get an issue resolved for 3 and a half months and about 16 hours of my time. Apria has admitting to overcharging us, but have yet to see any money back. We were supposed to be charged around $80 (our portion) for CPAP machine and supplies. Apria put $258 in charges on my credit card in February alone. I called and told them to take my card off their files and it isn't very good business to make changes without asking/notifying first.

Breas Z2 Auto Does not work properly and no return. Have been having a hell of a time getting support for a Breas Z2 CPAP machine that simply does not work properly. Over the course of 2 months, the unit has been in the box waiting return instructions for 2 weeks, then at manufacturer for 4 weeks for review. Said it works fine, but it doesn't. Now Apria saying that since it's been more than 30 days, they can't accept a return. Let's see how this works for them. If you buy something, better hope it works or you're totally screwed.

The billing is so messed up that it affects my blood pressure!! I had a contract that after my supplemental Medicare insurance paid the initial deposit, I was supposed to pay 41.49 per month for 10 months. That is what was in the contract! All was going well for 2 payments and suddenly there was a charge for over $300. No explanation except that my insurance changed the initial deposit from Approved to Denied. This is **! In my research, I found that they actually re-submitted the exact same bill twice.

For months I have been trying to get my billing issue fixed. Apria told me I needed to contact my insurance which I did and they instructed me to get a new authorization from Apria. They stated the reason why the bill hasn’t been paid because of a bad authorization. I spend hours on the phone with my insurance and Apria on the phone. I was told by Apria that a new auth would be sent and everything would be taken care of. Two days later I’m still getting text message about equipment pick up. I call Apria and they don’t know what’s going on they said to call my insurance again because a auth was sent. I called my insurance and they stated that they never received anything. Then today I speak with my insurance and they said Apria didn’t send a auth because I was not compliant. I been using my Machine and they only read my card one time. I’ve never had this kind of trouble with any other company.

This company is a scam boiler room operation that offshores all customer service to the Philippines where well intentioned workers have limited scripts in their effort to resolve issues. They not only scam the US patients but the offshore workers they employ. I received a CPAP machine that did not work in August '22 and tried to have it picked up in September '22. They continued to bill me without picking up the machine and then started aggressive collection efforts for the increasing balance. I had approximately 25 documented conversations with offshore collectors wherein I told them the machine does not work and needs to be picked up. Every single time, they told me they needed to transfer me to the department that handles pickups, I waited on hold for between 5-10 minutes and then the call disconnected, EVERY SINGLE TIME.

Recently received my CPAP supplies which included a mask that was somewhat different than the one I had been using. It would not work with my current headgear. When I called Apria to inquire about it the customer service person was not receptive to my description of the issue and became rude and argumentative. We became disconnected. I think she hung up on me. This is not the first time I have had an issue with their customer service. If it wasn't so difficult, I would definitely switch suppliers. I would not recommend this company to anyone.

My billing has been messed up since I got my machine. I spent hours on the phone getting them to agree that they needed to correct their but they never do. They just try to get you to pay the balance even though they admit it’s wrong. Horrible company.

Everything about dealing with this company has been a nightmare. I got my CPAP machine about 2 months ago (having to track it down - they shipped it to the wrong address) after a 4 month wait, and it didn't come with everything I needed (no mask, no hose.) It came equipped with a tank - as expected. I got another package a month later that had the hose and mask. Great. The box also included a spare tank that was not for my machine. I never ordered a spare tank, and even if I had, the one I got was useless to me. I called customer service to ask for an RMA and a call tag. They told me to donate it to my pulmonologist. OK, fine.

RE: APRIA Healthcare. Be aware of this company, they will do anything to get money out of customers. I have tried for over a year to return equipment they delivered to my doorstep without my consent. I have called, sent messages and letters for this past year, a couple of times they scheduled a time to pick the equipment up, but never came. Now they have sent the bill to a collection agency, and I am up for almost $100 for equipment I never authorized, never needed and never used!

I have had oxygen concentrator since October 2022. I no longer need oxygen so I have tried multiple times to have pick up service. They will only pick up on Tuesdays and Thursdays, the only two days I cannot be gone from work. When I’ve tried to call for help, I am on hold longer than 30 min to only be disconnected when answered or I am transferred to “someone else.” I can’t lift the items to take them to the local office and I have told them that repeatedly. Yet they have left tags on my door asking me to call them and they have called my daughter because they haven’t been able to reach me about my equipment. They can certainly reach me about my bill.

PLEASE if you are on oxygen use another company like Major Medical. I get hung up on a lot, like when did that become a practice? I am kind and nice. I am asking for another refillable tank and they won't do it. They told me to take my emergency tank with me to appointments, what? I live rural. I am really stuck right now and they have hung up on me 6 times in 3 business days. I wanted a supervisor to call me. They assured me they would. It's now 3 days later. When I called them to tell them I'd be switching to MM and to send my prescription there...she hung up on me. So now I have to start the process all over with my Pulmonologist. THEY ARE HORRIBLE!! BE CAREFUL. BEWARE!!

You was given a junky old oxygen concentrator during covid. When it was time to pick it up I told the lady it wasn’t working. She said they would pick it up. I asked if I could pay to get it fixed and she said no. A month later they stopped supplying my CPAP supplies and I asked why and they said because I didn’t return the oxygen concentrator. They refused to pick it up. They are scamming Medicaid for the cost. You called three times to have it picked up and they refused. I emailed multiple people and no response. They are scamming Medicaid by saying we didn’t return the equipment but in fact they absolutely refuse to pick it up so they can write them off. They now refuse to supply my CPAP and I’m going to die because I have no other place to get it and they don’t care.

Very unprofessional company. Ordered equipment in Sept. 2022, delivered Nov. 2022. Originally was told my equipment would be covered in full. By my insurance company. Soon after began receiving bills and was told by several managers that they would be reviewing the recorded phone calls to confirm that I was told it was covered. I never received any calls back from the managers and then decided to return the equipment as it can be purchased online for less than their cost.

In October of last year, My PCP approved a referral to get a CPAP machine. I was told Apria Health will call us to get details. 2 Weeks passed and no one called us. I called and they said they have not received the Sleep Study. Ok, I contacted my PCP and they assured me that it was Faxed. Faxed....who uses faxes now on day when this could have been emailed. I call few days back and Apria representatives said that they still don't have it. My provider or PCP asked me to verify the fax number and it was the same they had on file. At this time it is November and finally said it was in review but they were short in personnel but someone will get back to me. December and no call after trying to get over their phone lines.

I was in need of a walker and wheel chair for ONE month. I was told I had to buy the walker and rent the wheelchair. After 11 months trying to straighten this account out I gave up. Apria billed to my wrong home address, to the wrong insurance company and overcharged. They turned my account over to a debt collector even though they had received repeated phone calls from my insurance company to re-submit the claims to the right address and with the correct billing codes. I've called and tried to get the account reviewed by them however they did not respond or review.

I was billed today by Apria for $19.50 with no explanation other than for CPAP supplies from April 2022. Why was I billed almost a year later and for what? I called customer service and explained I was current on the last statement I received from them in June 2022 so why do I now owe something? She would just say insurance company just denied their claim from last year and I needed to contact them. I was unsuccessful in getting anywhere with her so just gave up and decided to call my insurer. In meantime I looked at my claims from last year and discovered that the Apria claim had been denied because they had billed for equipment they'd already been paid for. My insurer is closed now but we'll talk tomorrow and hope they can resolve this. I've had other issues with Apria in past and this will be my last time using them.

I was with another health insurance and they authorized auto shipping of my CPAP supplies, then I switch my health insurance to Kaiser in September 2022. In October 2022, Kaiser authorized my CPAP supplies and APRIA was notified about the switch of my insurance. However, they still keep sending me the CPAP supplies that was authorized with my previous insurance company. It just chaotic now. Really would not recommend this company.

Simply fraud. They've charged ~$1k/month, every month, for "renting" equipment worth $500. I had enough, I cancelled. That same day they charged $1k directly from my bank account, without notification or justification. The next day they send the amount to a debt collection service, which I received 1 month later. They have been fully unresponsive to communication. If you search for their name, you'll find they've been found guilty for millions of dollars in fraud, which I suspect is only a small subset of their crimes. Absolutely disgusting. Avoid at all costs.

I purchased a bipap machine out of pocket. I discovered that Apria was then {after purchase} billing my Medicare Insurance for monthly rental. I am now in the process of filing charges against the company with the Arizona Attorney General's Office.

DO NOT DO BUSINESS WITH THEM. After a NIGHTMARE of an experience due to an equipment recall (where I was continually billed even though using the machine would cause cancer) I was told a different story every time I called. I was told I didn't owe money and to ignore any calls or letters due to billing cycles etc. I have tried to close my account with them for MONTHS and every time I call I get a different story from a different rep. I was told that my account was closed yet I am still getting billed. I am now told they are charging me for my entire machine..... RUN FAR AWAY. It's not worth 35+ hours of your time on the phone with their customer service.

My child needed a wound vac. They received the prescription from the surgeon the day after we were told he needed one. The surgeon’s office had to call twice over 3 weeks to prompt Apria to call me. Apria called while I was unavailable so I called them back the next day, no callback. Called them again and left a message per their instructions, "If you called within business hours your call will be returned within two hours. If you called after business hours your call will be returned the next business day by noon". I was returning their call per the voicemail they left me…the one and only time they called me.

I have been trying to get a CPAP machine since April of 2022. When I call Apria to check the status they blame someone else. It takes 40 minutes to an hour and a half to get through, just to get the runaround.

On 8/5/2022 I became a resident here. I'm very disabled, 74 yrs. old, in need of 24/7 oxygen. This office was assigned to rent my needed supplies by my Ins. Co. From 'day ONE' we DIDN'T get along. I had to call and request they pick up the 'bed' they rented; it caused BACK PAIN in less than 1 week! {We argued!} A few weeks later, I HAD to ask for a SECOND Portable "Innogen" battery, needing more than 3 hrs. time for shopping. My PCP wrote orders for this. Insurance agreed to pay 2nd rental battery. Apria REFUSED & said 'I have to buy a 2nd portable battery'; That's unlawful! My Ins. Co. called Apria; the Mgr. {TIM} was supposed to call & talk to me. He did NOT!

They have sent me the wrong, unprescribed medical device SIX times. Three times after my physician wrote the prescription with the exact make and model of equipment they were supposed to send. Incompetent to the point of being threat to your health.

My experience with the Houston branches of Apria over the years for my CPAP supplies has been deplorable. My most recent altercation has been with attempting to get a new CPAP. Over the course of 42 days, I have spent over 10 hours on the phone, much of which was on hold. I have been spoken to unprofessionally by ** multiple times, and she yelled at me on our last call. My insurance company has even been on the phone with me when I've talked to Apria, but made no difference. I tried 3 times to escalate to a manager, who did not return my calls. When I finally did get to speak with the manager, **, he also spoke over me and raised his voice.

My insurance company only uses Apria and Apria required information from a doctor from 9 years ago. It took me 5 months to get equipment (not due to backorder). No one called me to go over the Sales, Service and Rental Agreement. The document they sent me is on invoice paper with lines running through it and exceptionally difficult to read. Do they want customers to just sign without understanding their commitment? They are impossible to get in touch with and do not leave messages or return calls. The only positive so far is that getting someone on the phone to assist with equipment set up is easy, but customer service forget about it. Reading previous reviews, I am concerned about what is to come regarding billing. I refuse to sign an agreement that I can hardly read.

Apria is a dishonest company that fraudulently charges people without running their insurance claims, and then doesn't refund the money they stole. My insurance company verified I owed them nothing but still got charged and they won't make it right.

I've reached out to Apria Health Care for 2 days. I told them my CPAP machine wasn't working right. The first day I got a snotty girl that said we can change the settings. I told her it was broken. I told her it was operating poorly. I called again. Finally a respiratory therapist tried to call. I didn't have my phone by me. I tried to call back and he told the receptionist my voice mail was full. I tried again. She said he had called me back but it wasn't on my call list. They don't seem to care. I offered to drive the machine to them to have it fixed, no answer. My Drs office even called them in Hudson. This machine is life or death for me and they are messing around. Run from this company they do not care. My next step is call my insurance company.

I have been getting calls once a week from Apria since I received my CPAP machine. They never leave voicemails. I answered today and was told I have a $150 bill. I said, "yes, I do however when I spoke last to you guys I was given the option of billing to my Kaiser account or being sent an invoice." I asked it got billed to my Kaiser account. I got my machine 2 or 3 weeks ago. I told the rep that I was given those two choices and that I opted for it being billed. I was then pressured and essentially told I needed to pay my bill now.

Worst company on every level imaginable. DON'T EVER USE!!!!

I was prescribed a Sleep CPAP machine by the Yale Healthcare Network's sleep lab. The machine arrived to my home, and then was recalled 5 days later. I never used the product, and sent it back. 4 months later their exec team at Apria decided to bill me anyway. 25 customer care calls later, I still haven't gotten a straight answer about why they decided to charge me. This is a dishonest company.

My doctor ordered a CPAP machine for me. A ResMed Airsense 11 (AS11) model. I was called by Apria customer service and we went over requirements. I was sent an agreement with each line item referencing my order for an AS11. I waited patiently for almost 3-months - no problem, I had been warned all CPAPs were in short supply. It arrived June 30. I opened the box to see that they had sent me an AS10 the older version of what had been ordered. I immediately called Apria and said I had been sent the wrong model.

This company is the worst I have ever dealt with. Ever since using them, I have attempted to gain transparency into their billing amounts, and they refuse to cooperate with this transparency. I had ordered supplies from them two years ago and paid for the supplies at that time. They later sent me a bill almost two years later stating I owed them more money, but refused to provide an explanation or detail. On a call to find out more, the customer service rep hung up on me as I asked questions trying to obtain clarification and the next week I received a letter from a collection agency. Will never do business with this company again and would caution anyone else from using them.

Worst company I have ever dealt with. Billing that makes no sense. Inaccurate billing quotes when finally contacting an offshore representative. They sent my account to collections. They requested my Account and Reference numbers. Never received any!!! Shame on Kaiser for utilizing Apria services!

I have a B-Pap. Haven't purchased any supplies since fall 2021 as I had left overs from my Philips machine that was returned. They take random odd amounts out of my account each month. I call each month asking why the flux in amount. They tell me it's my deductible for machine rental. Yet, the amount keeps going up each month. December $72.72, January $80.37, February $138.??, March 153.??. WHY the flux?! If it is for machine usage only and not supplies, the amount should be consistent.

Horrible. I give instructions do not ship my supplies without authorization from my PCP. This causes a burden on my part because I’m getting billed because my insurance rejects the claim no authorization was received. I have insurance coverage but since Apria does not get this authorization it takes me two months to resolved this issue in order for my insurance to pay the claim.

My mother in law passed on March 21, 2022. Shortly thereafter I began contacting Apria about the remaining eight oxygen tanks she didn't use. As of today, they have not picked up the tanks. They give me time windows that are not honored, then they make up excuses or simply make up stories that they went and no one was there. Very poor customer service.

The Apria Healthcare Billing System is archaic and complete rubbish. The majority of users typically use FSA Accounts or other systems for reimbursements and these all require detailed receipts. This company just sends you a useless statement without the details. Every single time I call in I was told I will have it in the mail within a week or so. Finally they caught up to the 21st century and can email you the information. Sadly I still have to ask for this information which should be easy to pull out and send to me without having to ask. Normal people see receipts from every other store they buy things from. This company is stuck back in the dark ages of billing. So sad they cannot hire a competent CFO.

In 2021 I had a ppo for Cpap and in Jan 2022 it changed to HPN. I called January 3 to let them know and they said OK. After three months later I got a notification last week that Apria does not take my insurance three months so now they asked that I sent back April 1 my CPAP machine it at the supplies. I immediately contacted my primary care doctor and he asked me to ask Apria if they could extend my breathing machine because now with my primary they have to start a new sleep study before getting a new machine which could be six weeks.

Bought CPAP supply from Apria Direct. Product did not work. Asked for a return/refund. Customer service refused. I've been a customer of them for years. Well, no longer. Will be going to another company.

I need help troubleshooting my CPAP machine which doesn't seem to function the way it did. That leaves me feeling exhausted and without enough energy to even keep up with my body's basic life sustaining functions. Apria refuses to make an appointment for contacting me to do the troubleshooting. Am I supposed to be available everyday from 9 to 5 and have my machine on hand and an electric outlet nearby at all times so I can catch their random call?

I received my referral for a wheelchair March 1st. I called Apria to check on the status and they did not receive it as of march 4th. It was resubmitted. Apria gave me so many excuses why they could not fill the order from needing an updated referral to show needing leg rests to weight change to never receiving SEVERAL faxes and still awaiting signed docs from doctor. Meanwhile my doctor's office is furious because they have signed and faxed several over and Apria was lying to me saying it was the dr office they were waiting on.

I called in to update our credit card information on file for hospital bed rental March 21, 2022 8:50 pm. This review is ONLY for the agent I spoke with and I'm hoping that the call was recorded for their Customer Service Quality Review. One would normally expect to be treated with courtesy, politeness, or some patience when calling Customer Service but the agent I spoke with seemed to have forgotten all these traits that are needed especially in her line of work and with the nature of their business being about people with needs and challenges medically. She raised her voice the first minute we were talking when I did not clearly understand her question about my credit card. And I had to end our conversation even though I still have orders and services to request because for the whole duration of our conversation she was really sounding unhappy like I was bothering her.

Love this company. 1 of the best managers you could ever ask for. They care more about their patients than other dme companies do. If you have a problem with them, they will make it right!!

Apria Healthcare has been responsible for my DME for several years and I have had many different issues with them as others have mentioned (mostly billing issues, rude customer service, long wait and hold times). The issue that put me over the top was a collections debt issued for a claim 4 years ago that was a mis-billed issue that I had previously had to deal with them on. This was an issue that was their fault and they had previously agreed to fix! Now I have to deal with the debt collections agency. I will no longer use Apria Healthcare.

I tried out a cpap machine with them. Got a letter that I was renting it and they needed my Credit Card number for the rental. The following month I was charged $695. The invoice had no information, the line item was "deductible". Called their billing and they refused to refund stating they already have my money. Billing then transferred me to their "Senior Billing Department". I waited forever and hung up. So furious to get scammed like this.

After 22 years of use and resupply I was denied resupply until I completed a new sleep study and received a physician's order-I was dismayed. I called customer service from our SC home, was connected to Ashley and my problem was resolved. Ashley was empowered to search Apria’s database for my most recent sleep study performed in CT. The next day, she promptly called me with news she had found the study. Having secured my Drs validation, my resupply was on its way. Ashley should be commended for her customer orientation, sense of empowerment to act and her positive reflection on Apria. Thanks Ashley!!

It would be nice if there were two or three additional headbands. I highly recommend them to my friends and to others out there. Thank you very much Apria Healthcare for the good service... God bless.

A man delivered my equipment and explained what to do and how. I have now had the chance to explain the equipment to two other ladies, because they wasn't told how to operate their equipment. Thanks Johnny

I've made two orders with this company for routine cpap supplies. They lost my first order, and no order number could be found, even by customer service. My second order is the same, no email confirmation.

I have been with Apria for years and never had bad experience .... Thank you very much for the good service Apria Healthcare. I highly recommend them to my friends and family and to others out there...

Do not use them! My medical provider referred me to this company for a cpap machine. This has by far been one of my most frustrating and disappointing patient interaction that I have ever endured. I had to jump through so many hoops to get the machine, apparently a very common practice. To have them not guarantee the machine, to continue to send masks that didn't work to only get a huge bill from them after my deductible was met. I was told by my provider that they had no right to bill me. It wasn't a $50 bill. It was several hundred dollars. After an exorbitant amount of emails exchanged with them, I reached out to my provider who was able to get the issue resolved. It only took 11 months!

Very bad experience. Received CPap machine through this provider. After I received my device, I received 12 + calls from Apria, to set up my credit card payment (which had been completed at the onset). I returned the calls 8 times, numerous times, with long wait times before they finally straightened their records. It took a threat of leaving their service.

I've been trying to get a new CPAP machine from them for months. Every time I've called them, their reps., claim to be missing some of my medical information that is needed to process the order. No one ever calls me or my dr.'s office for this information not is it mentioned before the phone conversation is ended and weeks are gone by when I find out that nothing has been done with the order. I asked to speak to management and was told no one was available. I asked for an email address and was given the wrong information. This organization is horrible. I'm a school bus driver and my DOT is a part of this cpap situation. If I don't have the machine, I can't drive, take care of my family, take kids to school and etc. It's a shortage on my end, my job's end and the kids and their family's end.

Telephone staff is friendly and seems sincere, but I have been trying to return an oxygen concentrator for 2 months. I have had 5 scheduled pick ups and nobody has ever shown up. Meanwhile my insurance gets bills from them. We are on hospice, who replaced the equipment.

My father had COPD and had leased oxygen equipment and tanks from Apria Healthcare. He passed in April of this year at 79, and my mother paid two final bills. The last because they claimed they were never paid. In October Apria Healthcare sent her a check in my father's name in the amount of $26.40, knowing he was deceased, because she had in fact overpaid. She called them to have them send a check in her name because she was unable to do anything with a check in his. They said the needed a copy of the death certificate emailed to PPMC@APRIA.COM, and said to reference the check #, state her relationship to the deceased and provide her mailing address. I did this for her because she is technologically illiterate.

When my mother's current oxygen provider refused to bring her oxygen for over a month and after many failed attempts Apria came through in a pinch and had me everything we needed in a couple of hours.

Update - called them to come pick up their equipment. They can give me a day but not a time. This business does not care about people at all. Apparently I'm supposed to take a whole day off work so I can sit around and wait for them to come get their stuff. Seriously avoid this place at all cost. If the hospital wants to use them as was the case with us, ask for a different provider!

Was told by the Healthcare rep what our insurance would pay, what our part would be, payment plan, etc. None of what we were told has been accurate. Now we are being billed hundreds if not thousands of dollars for a machine I could have bought online for 1/3 of the price. Apria has billed my credit card for hundreds of dollars of “non allowed” charges and has never sent me an invoice or even an email. When I called and asked “why” I was told that when you sign up for autopay, they don’t send invoices. Apria has free reign to bill my credit card for whatever they want and not even inform me. I’ve struggled with customer service just trying to get them to unenroll me in autopay. It’s been a nightmare. Do not use them! You’re better off ordering your equipment directly from the manufacturer.

Wish I could give no stars!!! This is the worst organization I have worked on. After leaving the army they tried to automatically bill my card without notifying me that my insurance was no longer covering the service. Then when I got the bill I immediately called to cancel service. They told me they would be able to pick it up 6 days later, then still trying to charge me the whole month. How do you charge someone a whole month for “possession of equipment” that I didn’t have the whole month? Not even half the month? How do you charge me for possession of equipment without notifying me that I was now responsible for payment and not covered by insurance? DO NOT DEAL WITH THIS COMPANY! They play with your money and do not take care of patient nor veteran.

This is a bogus crooked site. I started receiving emails about my requesting transfer of my health care to Apria and a link to complete the paperwork. I have VA and no way was this legit. I went to their website to check on them. It looks professional. I called their multiple numbers for a rep and all it does is give constant recorded ads and menus to other services that continues the same process. Nobody ever answers the phone. I complained to the VA security and was told, "Sorry, they are outside our network. We can't do anything." My final solution was to forward their emails automatically to my trash folder.

I like the machine that I received. This time it's much smaller and more convenient. I wish that the Emergency tank was smaller because it's too big and bulky. Thank you very much Apria Healthcare....

Your customer service representative help me to purchase the order and I received fast.. Thank you and appreciate all your help. I highly recommend you to my friends and family and to others out there...

This company not only is only out to get money but their compassion level for their patients is awful if there even is one! My dad has stage 4 COPD and thought after 9 months his CPAP was his. When the guy came to get it he told my dad no it was on the list for pick up. My dad only had 28% lung function by the way but he gave it to them and called them and they said, "No sir. After 10 months it’s yours" which means September 7th it would of been his meaning yes the last payment was already made but since he called to have his big oxygen machine picked up before the 7th they were taking it! When the only reason we were returning the stuff was because my dad has just now been put on hospice and his hospice provides it now so instead of just letting him have it since the payment was already made they stiffed him on it and he won’t get any of the money back! And anybody on disability knows it’s not much to get by.

This company is a joke. No help at all. Doesn't solve issues. Won't return calls but billing you constantly but not providing good service. Then taken the needed equipment for people who really need it and always threatening to terminate service so a person could die.

A vast improvement over my previous experiences. Most notable, hold time was minimal. The agent spoke clear English, I wasn’t transferred 8 times. I have had some extremely bad service with this company in the past.

Apria delivers and bills for equipment, but never picks it up. It no-showed at scheduled pickups, never answers calls or responds to emails. It then sent my dad (disabled veteran) to collections. FRAUD!

After a simple logistical misunderstanding, it was expeditiously resolved the very next morning. Very commendable. Thank you very much Apria Healthcare for the good service. I highly recommend you to others.

It is confusing to explain but I will try. I have had home oxygen concentrator since Dec. Every month since then my statement said I owed $0!! According to EOBs then it was denied. I called Apria a couple times. I had to explain 3 times before the girl knew to investigate deeper. She was giving me a canned answer at first. She finally found out that they were waiting on a RX although they got one in Dec. On July statement still nothing so I asked my insurance to look into it. After a week my EOBs through June were corrected and no longer denied. Yesterday I got a new Apria statement. They charged me correctly for Jan and Feb but no charge for March April May June. Then they charged me full cost for July although my EOB for July said procedure denied.

If you want to keep your sanity, do not use Apria. This company is a preferred provider for durable medical equipment through my insurance. My husband’s doctor ordered a hospital bed on July 26. As of August 5th and numerous phone calls, Apria is still “processing” the order and unable to say when a hospital bed and air mattress can be delivered. The customer service representatives say the company is very busy as an explanation. When I asked to speak to a supervisor or manager, I was told they do not have one and I would have to wait until I’m notified! After all of this, I checked here for reviews and found a lot of negative reviews and same on Yelp. After reading the negative reviews I cancelled the order. I contacted another preferred provider yesterday (Wednesday) and a bed will be delivered on Monday.

About! Third time using service...Very good and quick.. Start was exceptional and very courteous. I highly recommend them to my friends, family and to others out there... Thanks so much and God bless.

We got a CPap machine through Medicare who used Apria for distribution of the equipment. It was a 2 year nightmare experience. Totally inexperienced call center with agents that did not speak English well and only had a rote dialog to respond with. I was finally able to work it out with a local management office and was assured the account was taken care of and the incorrect billings were written off. Two Years Later, I just got a letter from a collection agency! Needless to say I am Not paying it. My personal experience is that This is a very unethical company that preys on the elderly and Medicare.

Abbie was the person that explained everything about the BIPAP machine to me and it was very easy to follow. I would recommend Apria Healthcare to everyone. Thank you so much for helping me sleep better.

Aaron went above and beyond to provide exceptional customer experience and to ensure that I got everything that I needed as a patient. I truly appreciated everything that he did to make sure I got the equipment that was needed for my condition. He should be recognized for his commitment to customer satisfaction and care.

A bit confusing and some missed voicemails, but I think this was just due to Covid. Employees I talked to mentioned they were working from home and trying their best. All employees were super helpful and courteous.

Teresa was outstanding and helping me overcome problems related to my CPAP replacement. She deserves three gold stars. I highly recommend them to my friends and to others. Thank you very much for helping me!!!