Apria Healthcare Reviews

Simply fraud. They've charged ~$1k/month, every month, for "renting" equipment worth $500. I had enough, I cancelled. That same day they charged $1k directly from my bank account, without notification or justification. The next day they send the amount to a debt collection service, which I received 1 month later. They have been fully unresponsive to communication. If you search for their name, you'll find they've been found guilty for millions of dollars in fraud, which I suspect is only a small subset of their crimes. Absolutely disgusting. Avoid at all costs.

I purchased a bipap machine out of pocket. I discovered that Apria was then {after purchase} billing my Medicare Insurance for monthly rental. I am now in the process of filing charges against the company with the Arizona Attorney General's Office.

DO NOT DO BUSINESS WITH THEM. After a NIGHTMARE of an experience due to an equipment recall (where I was continually billed even though using the machine would cause cancer) I was told a different story every time I called. I was told I didn't owe money and to ignore any calls or letters due to billing cycles etc. I have tried to close my account with them for MONTHS and every time I call I get a different story from a different rep. I was told that my account was closed yet I am still getting billed. I am now told they are charging me for my entire machine..... RUN FAR AWAY. It's not worth 35+ hours of your time on the phone with their customer service.

My child needed a wound vac. They received the prescription from the surgeon the day after we were told he needed one. The surgeon’s office had to call twice over 3 weeks to prompt Apria to call me. Apria called while I was unavailable so I called them back the next day, no callback. Called them again and left a message per their instructions, "If you called within business hours your call will be returned within two hours. If you called after business hours your call will be returned the next business day by noon". I was returning their call per the voicemail they left me…the one and only time they called me.

I have been trying to get a CPAP machine since April of 2022. When I call Apria to check the status they blame someone else. It takes 40 minutes to an hour and a half to get through, just to get the runaround.

On 8/5/2022 I became a resident here. I'm very disabled, 74 yrs. old, in need of 24/7 oxygen. This office was assigned to rent my needed supplies by my Ins. Co. From 'day ONE' we DIDN'T get along. I had to call and request they pick up the 'bed' they rented; it caused BACK PAIN in less than 1 week! {We argued!} A few weeks later, I HAD to ask for a SECOND Portable "Innogen" battery, needing more than 3 hrs. time for shopping. My PCP wrote orders for this. Insurance agreed to pay 2nd rental battery. Apria REFUSED & said 'I have to buy a 2nd portable battery'; That's unlawful! My Ins. Co. called Apria; the Mgr. {TIM} was supposed to call & talk to me. He did NOT!

They have sent me the wrong, unprescribed medical device SIX times. Three times after my physician wrote the prescription with the exact make and model of equipment they were supposed to send. Incompetent to the point of being threat to your health.

My experience with the Houston branches of Apria over the years for my CPAP supplies has been deplorable. My most recent altercation has been with attempting to get a new CPAP. Over the course of 42 days, I have spent over 10 hours on the phone, much of which was on hold. I have been spoken to unprofessionally by ** multiple times, and she yelled at me on our last call. My insurance company has even been on the phone with me when I've talked to Apria, but made no difference. I tried 3 times to escalate to a manager, who did not return my calls. When I finally did get to speak with the manager, **, he also spoke over me and raised his voice.

My insurance company only uses Apria and Apria required information from a doctor from 9 years ago. It took me 5 months to get equipment (not due to backorder). No one called me to go over the Sales, Service and Rental Agreement. The document they sent me is on invoice paper with lines running through it and exceptionally difficult to read. Do they want customers to just sign without understanding their commitment? They are impossible to get in touch with and do not leave messages or return calls. The only positive so far is that getting someone on the phone to assist with equipment set up is easy, but customer service forget about it. Reading previous reviews, I am concerned about what is to come regarding billing. I refuse to sign an agreement that I can hardly read.

Apria is a dishonest company that fraudulently charges people without running their insurance claims, and then doesn't refund the money they stole. My insurance company verified I owed them nothing but still got charged and they won't make it right.

I've reached out to Apria Health Care for 2 days. I told them my CPAP machine wasn't working right. The first day I got a snotty girl that said we can change the settings. I told her it was broken. I told her it was operating poorly. I called again. Finally a respiratory therapist tried to call. I didn't have my phone by me. I tried to call back and he told the receptionist my voice mail was full. I tried again. She said he had called me back but it wasn't on my call list. They don't seem to care. I offered to drive the machine to them to have it fixed, no answer. My Drs office even called them in Hudson. This machine is life or death for me and they are messing around. Run from this company they do not care. My next step is call my insurance company.

I have been getting calls once a week from Apria since I received my CPAP machine. They never leave voicemails. I answered today and was told I have a $150 bill. I said, "yes, I do however when I spoke last to you guys I was given the option of billing to my Kaiser account or being sent an invoice." I asked it got billed to my Kaiser account. I got my machine 2 or 3 weeks ago. I told the rep that I was given those two choices and that I opted for it being billed. I was then pressured and essentially told I needed to pay my bill now.

Worst company on every level imaginable. DON'T EVER USE!!!!

I was prescribed a Sleep CPAP machine by the Yale Healthcare Network's sleep lab. The machine arrived to my home, and then was recalled 5 days later. I never used the product, and sent it back. 4 months later their exec team at Apria decided to bill me anyway. 25 customer care calls later, I still haven't gotten a straight answer about why they decided to charge me. This is a dishonest company.

My doctor ordered a CPAP machine for me. A ResMed Airsense 11 (AS11) model. I was called by Apria customer service and we went over requirements. I was sent an agreement with each line item referencing my order for an AS11. I waited patiently for almost 3-months - no problem, I had been warned all CPAPs were in short supply. It arrived June 30. I opened the box to see that they had sent me an AS10 the older version of what had been ordered. I immediately called Apria and said I had been sent the wrong model.

This company is the worst I have ever dealt with. Ever since using them, I have attempted to gain transparency into their billing amounts, and they refuse to cooperate with this transparency. I had ordered supplies from them two years ago and paid for the supplies at that time. They later sent me a bill almost two years later stating I owed them more money, but refused to provide an explanation or detail. On a call to find out more, the customer service rep hung up on me as I asked questions trying to obtain clarification and the next week I received a letter from a collection agency. Will never do business with this company again and would caution anyone else from using them.

Worst company I have ever dealt with. Billing that makes no sense. Inaccurate billing quotes when finally contacting an offshore representative. They sent my account to collections. They requested my Account and Reference numbers. Never received any!!! Shame on Kaiser for utilizing Apria services!

I have a B-Pap. Haven't purchased any supplies since fall 2021 as I had left overs from my Philips machine that was returned. They take random odd amounts out of my account each month. I call each month asking why the flux in amount. They tell me it's my deductible for machine rental. Yet, the amount keeps going up each month. December $72.72, January $80.37, February $138.??, March 153.??. WHY the flux?! If it is for machine usage only and not supplies, the amount should be consistent.

Horrible. I give instructions do not ship my supplies without authorization from my PCP. This causes a burden on my part because I’m getting billed because my insurance rejects the claim no authorization was received. I have insurance coverage but since Apria does not get this authorization it takes me two months to resolved this issue in order for my insurance to pay the claim.

My mother in law passed on March 21, 2022. Shortly thereafter I began contacting Apria about the remaining eight oxygen tanks she didn't use. As of today, they have not picked up the tanks. They give me time windows that are not honored, then they make up excuses or simply make up stories that they went and no one was there. Very poor customer service.

The Apria Healthcare Billing System is archaic and complete rubbish. The majority of users typically use FSA Accounts or other systems for reimbursements and these all require detailed receipts. This company just sends you a useless statement without the details. Every single time I call in I was told I will have it in the mail within a week or so. Finally they caught up to the 21st century and can email you the information. Sadly I still have to ask for this information which should be easy to pull out and send to me without having to ask. Normal people see receipts from every other store they buy things from. This company is stuck back in the dark ages of billing. So sad they cannot hire a competent CFO.

In 2021 I had a ppo for Cpap and in Jan 2022 it changed to HPN. I called January 3 to let them know and they said OK. After three months later I got a notification last week that Apria does not take my insurance three months so now they asked that I sent back April 1 my CPAP machine it at the supplies. I immediately contacted my primary care doctor and he asked me to ask Apria if they could extend my breathing machine because now with my primary they have to start a new sleep study before getting a new machine which could be six weeks.

Bought CPAP supply from Apria Direct. Product did not work. Asked for a return/refund. Customer service refused. I've been a customer of them for years. Well, no longer. Will be going to another company.

I need help troubleshooting my CPAP machine which doesn't seem to function the way it did. That leaves me feeling exhausted and without enough energy to even keep up with my body's basic life sustaining functions. Apria refuses to make an appointment for contacting me to do the troubleshooting. Am I supposed to be available everyday from 9 to 5 and have my machine on hand and an electric outlet nearby at all times so I can catch their random call?

I received my referral for a wheelchair March 1st. I called Apria to check on the status and they did not receive it as of march 4th. It was resubmitted. Apria gave me so many excuses why they could not fill the order from needing an updated referral to show needing leg rests to weight change to never receiving SEVERAL faxes and still awaiting signed docs from doctor. Meanwhile my doctor's office is furious because they have signed and faxed several over and Apria was lying to me saying it was the dr office they were waiting on.

I called in to update our credit card information on file for hospital bed rental March 21, 2022 8:50 pm. This review is ONLY for the agent I spoke with and I'm hoping that the call was recorded for their Customer Service Quality Review. One would normally expect to be treated with courtesy, politeness, or some patience when calling Customer Service but the agent I spoke with seemed to have forgotten all these traits that are needed especially in her line of work and with the nature of their business being about people with needs and challenges medically. She raised her voice the first minute we were talking when I did not clearly understand her question about my credit card. And I had to end our conversation even though I still have orders and services to request because for the whole duration of our conversation she was really sounding unhappy like I was bothering her.

Love this company. 1 of the best managers you could ever ask for. They care more about their patients than other dme companies do. If you have a problem with them, they will make it right!!

Apria Healthcare has been responsible for my DME for several years and I have had many different issues with them as others have mentioned (mostly billing issues, rude customer service, long wait and hold times). The issue that put me over the top was a collections debt issued for a claim 4 years ago that was a mis-billed issue that I had previously had to deal with them on. This was an issue that was their fault and they had previously agreed to fix! Now I have to deal with the debt collections agency. I will no longer use Apria Healthcare.

I tried out a cpap machine with them. Got a letter that I was renting it and they needed my Credit Card number for the rental. The following month I was charged $695. The invoice had no information, the line item was "deductible". Called their billing and they refused to refund stating they already have my money. Billing then transferred me to their "Senior Billing Department". I waited forever and hung up. So furious to get scammed like this.

After 22 years of use and resupply I was denied resupply until I completed a new sleep study and received a physician's order-I was dismayed. I called customer service from our SC home, was connected to Ashley and my problem was resolved. Ashley was empowered to search Apria’s database for my most recent sleep study performed in CT. The next day, she promptly called me with news she had found the study. Having secured my Drs validation, my resupply was on its way. Ashley should be commended for her customer orientation, sense of empowerment to act and her positive reflection on Apria. Thanks Ashley!!

It would be nice if there were two or three additional headbands. I highly recommend them to my friends and to others out there. Thank you very much Apria Healthcare for the good service... God bless.

A man delivered my equipment and explained what to do and how. I have now had the chance to explain the equipment to two other ladies, because they wasn't told how to operate their equipment. Thanks Johnny

I've made two orders with this company for routine cpap supplies. They lost my first order, and no order number could be found, even by customer service. My second order is the same, no email confirmation.

I have been with Apria for years and never had bad experience .... Thank you very much for the good service Apria Healthcare. I highly recommend them to my friends and family and to others out there...

Do not use them! My medical provider referred me to this company for a cpap machine. This has by far been one of my most frustrating and disappointing patient interaction that I have ever endured. I had to jump through so many hoops to get the machine, apparently a very common practice. To have them not guarantee the machine, to continue to send masks that didn't work to only get a huge bill from them after my deductible was met. I was told by my provider that they had no right to bill me. It wasn't a $50 bill. It was several hundred dollars. After an exorbitant amount of emails exchanged with them, I reached out to my provider who was able to get the issue resolved. It only took 11 months!

Very bad experience. Received CPap machine through this provider. After I received my device, I received 12 + calls from Apria, to set up my credit card payment (which had been completed at the onset). I returned the calls 8 times, numerous times, with long wait times before they finally straightened their records. It took a threat of leaving their service.

I've been trying to get a new CPAP machine from them for months. Every time I've called them, their reps., claim to be missing some of my medical information that is needed to process the order. No one ever calls me or my dr.'s office for this information not is it mentioned before the phone conversation is ended and weeks are gone by when I find out that nothing has been done with the order. I asked to speak to management and was told no one was available. I asked for an email address and was given the wrong information. This organization is horrible. I'm a school bus driver and my DOT is a part of this cpap situation. If I don't have the machine, I can't drive, take care of my family, take kids to school and etc. It's a shortage on my end, my job's end and the kids and their family's end.

Telephone staff is friendly and seems sincere, but I have been trying to return an oxygen concentrator for 2 months. I have had 5 scheduled pick ups and nobody has ever shown up. Meanwhile my insurance gets bills from them. We are on hospice, who replaced the equipment.

My father had COPD and had leased oxygen equipment and tanks from Apria Healthcare. He passed in April of this year at 79, and my mother paid two final bills. The last because they claimed they were never paid. In October Apria Healthcare sent her a check in my father's name in the amount of $26.40, knowing he was deceased, because she had in fact overpaid. She called them to have them send a check in her name because she was unable to do anything with a check in his. They said the needed a copy of the death certificate emailed to PPMC@APRIA.COM, and said to reference the check #, state her relationship to the deceased and provide her mailing address. I did this for her because she is technologically illiterate.

When my mother's current oxygen provider refused to bring her oxygen for over a month and after many failed attempts Apria came through in a pinch and had me everything we needed in a couple of hours.

Update - called them to come pick up their equipment. They can give me a day but not a time. This business does not care about people at all. Apparently I'm supposed to take a whole day off work so I can sit around and wait for them to come get their stuff. Seriously avoid this place at all cost. If the hospital wants to use them as was the case with us, ask for a different provider!

Was told by the Healthcare rep what our insurance would pay, what our part would be, payment plan, etc. None of what we were told has been accurate. Now we are being billed hundreds if not thousands of dollars for a machine I could have bought online for 1/3 of the price. Apria has billed my credit card for hundreds of dollars of “non allowed” charges and has never sent me an invoice or even an email. When I called and asked “why” I was told that when you sign up for autopay, they don’t send invoices. Apria has free reign to bill my credit card for whatever they want and not even inform me. I’ve struggled with customer service just trying to get them to unenroll me in autopay. It’s been a nightmare. Do not use them! You’re better off ordering your equipment directly from the manufacturer.

Wish I could give no stars!!! This is the worst organization I have worked on. After leaving the army they tried to automatically bill my card without notifying me that my insurance was no longer covering the service. Then when I got the bill I immediately called to cancel service. They told me they would be able to pick it up 6 days later, then still trying to charge me the whole month. How do you charge someone a whole month for “possession of equipment” that I didn’t have the whole month? Not even half the month? How do you charge me for possession of equipment without notifying me that I was now responsible for payment and not covered by insurance? DO NOT DEAL WITH THIS COMPANY! They play with your money and do not take care of patient nor veteran.

This is a bogus crooked site. I started receiving emails about my requesting transfer of my health care to Apria and a link to complete the paperwork. I have VA and no way was this legit. I went to their website to check on them. It looks professional. I called their multiple numbers for a rep and all it does is give constant recorded ads and menus to other services that continues the same process. Nobody ever answers the phone. I complained to the VA security and was told, "Sorry, they are outside our network. We can't do anything." My final solution was to forward their emails automatically to my trash folder.

I like the machine that I received. This time it's much smaller and more convenient. I wish that the Emergency tank was smaller because it's too big and bulky. Thank you very much Apria Healthcare....

Your customer service representative help me to purchase the order and I received fast.. Thank you and appreciate all your help. I highly recommend you to my friends and family and to others out there...

This company not only is only out to get money but their compassion level for their patients is awful if there even is one! My dad has stage 4 COPD and thought after 9 months his CPAP was his. When the guy came to get it he told my dad no it was on the list for pick up. My dad only had 28% lung function by the way but he gave it to them and called them and they said, "No sir. After 10 months it’s yours" which means September 7th it would of been his meaning yes the last payment was already made but since he called to have his big oxygen machine picked up before the 7th they were taking it! When the only reason we were returning the stuff was because my dad has just now been put on hospice and his hospice provides it now so instead of just letting him have it since the payment was already made they stiffed him on it and he won’t get any of the money back! And anybody on disability knows it’s not much to get by.

This company is a joke. No help at all. Doesn't solve issues. Won't return calls but billing you constantly but not providing good service. Then taken the needed equipment for people who really need it and always threatening to terminate service so a person could die.

A vast improvement over my previous experiences. Most notable, hold time was minimal. The agent spoke clear English, I wasn’t transferred 8 times. I have had some extremely bad service with this company in the past.

Apria delivers and bills for equipment, but never picks it up. It no-showed at scheduled pickups, never answers calls or responds to emails. It then sent my dad (disabled veteran) to collections. FRAUD!

After a simple logistical misunderstanding, it was expeditiously resolved the very next morning. Very commendable. Thank you very much Apria Healthcare for the good service. I highly recommend you to others.

It is confusing to explain but I will try. I have had home oxygen concentrator since Dec. Every month since then my statement said I owed $0!! According to EOBs then it was denied. I called Apria a couple times. I had to explain 3 times before the girl knew to investigate deeper. She was giving me a canned answer at first. She finally found out that they were waiting on a RX although they got one in Dec. On July statement still nothing so I asked my insurance to look into it. After a week my EOBs through June were corrected and no longer denied. Yesterday I got a new Apria statement. They charged me correctly for Jan and Feb but no charge for March April May June. Then they charged me full cost for July although my EOB for July said procedure denied.

If you want to keep your sanity, do not use Apria. This company is a preferred provider for durable medical equipment through my insurance. My husband’s doctor ordered a hospital bed on July 26. As of August 5th and numerous phone calls, Apria is still “processing” the order and unable to say when a hospital bed and air mattress can be delivered. The customer service representatives say the company is very busy as an explanation. When I asked to speak to a supervisor or manager, I was told they do not have one and I would have to wait until I’m notified! After all of this, I checked here for reviews and found a lot of negative reviews and same on Yelp. After reading the negative reviews I cancelled the order. I contacted another preferred provider yesterday (Wednesday) and a bed will be delivered on Monday.

About! Third time using service...Very good and quick.. Start was exceptional and very courteous. I highly recommend them to my friends, family and to others out there... Thanks so much and God bless.

We got a CPap machine through Medicare who used Apria for distribution of the equipment. It was a 2 year nightmare experience. Totally inexperienced call center with agents that did not speak English well and only had a rote dialog to respond with. I was finally able to work it out with a local management office and was assured the account was taken care of and the incorrect billings were written off. Two Years Later, I just got a letter from a collection agency! Needless to say I am Not paying it. My personal experience is that This is a very unethical company that preys on the elderly and Medicare.

Abbie was the person that explained everything about the BIPAP machine to me and it was very easy to follow. I would recommend Apria Healthcare to everyone. Thank you so much for helping me sleep better.

Aaron went above and beyond to provide exceptional customer experience and to ensure that I got everything that I needed as a patient. I truly appreciated everything that he did to make sure I got the equipment that was needed for my condition. He should be recognized for his commitment to customer satisfaction and care.

A bit confusing and some missed voicemails, but I think this was just due to Covid. Employees I talked to mentioned they were working from home and trying their best. All employees were super helpful and courteous.

Teresa was outstanding and helping me overcome problems related to my CPAP replacement. She deserves three gold stars. I highly recommend them to my friends and to others. Thank you very much for helping me!!!

I am insured. They billed me, I call to straighten out the issue. They bill me again. Called, same thing. This went on 5 times, and ending with collection agency. Nightmare. Now I'm firing them, going with Physicians Choice. Be careful.

A walker was delivered to my home the same time I got a walker upon my hospital discharge. Thanks for picking up this other walker today you had delivered. Thank you very much and God bless us all...

Thieves! DO NOT use this company, you'll NEVER get out from under them!!! I returned my equipment and am still being billed months later! TERRIBLE and rude customer service. The billing department will bleed every last ounce from you.

A wonderful experience, albeit a little frustrating dealing with out of state hospitals. The local sales and technical stall were outstanding. Helpful and courteous and willing to go the extra distance for me. I appreciate their help and support and look forward to working with them in the future. A special shout out to Melissa ** of APRIA health care for her patience, persistence and professionalism. Without her assistance I would have given up on placing this order.

A certain issue from the staff's part occurred that delayed the delivery of my cpap equipment. The issue was addressed, and I received the equipment within a week. Satisfied with service. Thank you....

Very reassuring that I can always count on Apria representatives professionalism and care when ordering and reviewing my equipment. At 71 I will Very satisfied with the attention to detail and professionalism relating to my equipment and healthcare needs with Apria. Looking forward to a long and positive relationship in the months and years ahead.

They have the worst accounting department. For 4 months now I have been trying to get my bill straightened out. I started in January, called, waited over 20 min on hold (is not unusual for them), spoke to a nice person who looked at everything. Assured me I don't have a past due balance and the account is current. February next statement past due balance again, back on the phone again. This person digs deeper and discovers I have 2 accounts and my payments are going to the wrong account. I am assured a this will be taken care of.

CSR Tawanna (Oklahoma) was very caring and helpful. She went above and beyond to take care of my needs. She met me where I needed her to be and explained everything to me. She made sure all my needs were met before the call was ended.

I already had a CPAP so I did not need someone to come to my house. It was all set up and ready for me to go. However, a rep did call to make sure I did not need help. Very pleasant to talk to. Thanks..

Stay away from this corrupt company. My husband's doctor gave him a prescription on 12/28/20 for a wheelchair purchase due to some health issues he has. We contacted our insurance company on 12/31/20 to inquire if they would pay for the purchase of a wheelchair instead of a rental since we had our yearly deductible met and were told that Yes they would if we were able to pick up the equipment before the end of the day. Adding that the equipment would be covered at 100%. We contacted Apria healthcare (since they are a participating provider with our insurance company) and explained our situation. They assured us that they could complete the paperwork while waiting for us to arrive, so we headed to their location to finalize the sale. We arrived with 10 min to spare before they closed and just as stated they had the wheelchair and paperwork ready. We signed for the PURCHASE and left the business. However, their service went down from there.

Apria employee did not visit us but rather we make contact over the phone as we needed replacement parts - Fran ** was VERY knowledgeable, courteous and helpful!!! Thank you very much for the good service.

Apria allows you to order 3-months of CPAP supplies even though they can bill the insurance only one month at a time. Because of this convenience, I've dealt with this company for years (~15). I never will again. With my insurance coming to an end (I was starting Medicare), I made sure to place the last order to be covered under that policy somewhat greater than 3-months in advance of the expiration date. I made sure to tell the salesperson to send me only 2-months supply if they could not bill the insurance before the end of that month (establishing the end of the 3-month cycle to occur before my policy ended). I was told there would be no problem billing before the end of the month and was sent the usual 3-month supply.

I received a call from a branch manager this morning. I let him know how disappointed I was with their service and he seemed very concerned with the issues at hand. We were able to work out a positive remedy and I consider the matter resolved. Apria provided stellar follow-up and showed that customers matter.

Every time I order they say they need a credit card. They charge my card and then the next month when my balance is zero, they charge my card again for the previous statement balance. I have to call several times to explain and prove that they overcharged me. The reps don't understand and keep repeating the same phrases. Finally issuing a refund $200! After I have spent over an hour trying to convince 3 different reps that I was overcharged. I removed all of my banking information from my online account. I will always pay by check. They take liberties with my banking information on file.

Our electricity has been out since 2am due weather. It is 435pm now. On continuous oxygen due to covid. I only have one oxygen tank left. When they delivered last time they were suppose to deliver 4 tanks but only delivered 3. Only able to get a hold of Apria Corp office. Their response was local is closed due to weather and will not deliver. Call 911 or go hospital! They suppose to be 24 hour. Very upset. They are not fulfilling their end of contract.

I found some of their customer service people to be very rude, interrupting me constantly while discussing my needs. I was promised a call back two separate times as a result of two separate phone calls, but that never happened. I was never offered an apology. To be blunt, these people suck at what they do.

It took me 9 phone calls to finally (hopefully) get my order for CPAP supplies straight. Unbelievably bad customer service... NO COMMUNICATION. If you have the ability to order supplies through ANY other company, do it...

Apria Healthcare has very poor customer service. Every time I call I'm on hold forever. They have inexperienced people with no training at all. They don't know how to deal with issues and some customer reps simply hang up the phone. Ever since I started using Medicare is a constant battle, I also have Anthem and I'm cover 100% and they keep sending bills every time I place an order for supplies so every time I have to call to set things straight, this last time I received a call from a collection agency because of the incompetent people Apria has working for them. They don't know how to process paperwork, I really don't understand what is their problem is, I would change companies but my insurance tells me this the only company for supplies, is Apria a monopoly? Is this why they treat people as second class citizens specially senior citizens?

Don't use this company. I was prescribed a CPAP machine and Apria tried to convince me that renting it would be cheaper than owning it. You know that if you are going to use it for the rest of your life, that it would be cheaper to purchase than to rent for years and years. Once I was using it for years, I changed jobs and hence insurance companies. Apria attempted to start the payment process from payment one with the new insurance company after they had already had received years of payments. After it was paid for I received an invoice months later for additional charges that Apria some how came up with. I had to search records and prove that all payment had been made. Very shady company!

Hands down the worst operation I’ve ever seen! I have never dealt with such a clueless business! Constant lies, no deliveries, the girl actually would not tell me their names, and hung up! Finally spoke with a specialist in Colorado who sent this office a nasty email, and I was finally helped! How they are still in business is beyond imagination! Please find another supplier! I sure am!

This company is excellent in customer service. They understand that people with medical needs need a company they can depend on. The people in this office show true empathy and understanding to the patient and their circumstances. I would recommend this company to anyone who needs oxygen supply and equipment.

My wife was discharged on Nov. 26th. from the hospital. We were to receive an oxygen generator two days before, never arrived. Her portable oxy tank ran out on Nov. 27th. Friday. I had to run her back to the hospital. Apria finally came on Sat. with the oxy generator. The delivery guy just shoved it in the front door, no instruction booklet, didn't even set it up. I was own my own. Machine was dirty.

I went through APRIA for my breast pump. The entire experience with APRIA just to get the device was a nightmare requiring about 6 phone calls. They only carried one brand for the pump, EvenFlo. The pump shorted out after only 5 months of using it. After multiple phone calls I was able to have APRIA replace it since it was within the warranty time frame, however the second one also shorted out after 5 months. I sent the second one back a year ago (again still in the warranty time frame), and had to buy one out of pocket through another vendor instead. I have yet to be reimbursed from APRIA even after multiple phone calls by me and from my health insurance company.

I paid for a CPAP Machine. Found out I needed an added humidity part. Had prescription sent there. Told them couldn't buy it til payday. Well they threatened me to be turned over to a collection service. I got paid and paid for the part like $ 9.00 or so. Been a couple of months and NO PRODUCT SENT. Can't use machine without out which causes my red blood cells to get high. Called billing department. He was RUDE and Wouldn't listen. Told them get machine and want my $ 50+ back. Also I'm wanting to and will take them to court and add mental distress to the amount I'm suing them for. BTW The RUDE man in billing department hung up on me.

I've been trying to get a CPAP machine for months. My doctor's office has done all the work and I've been approved by my insurance company for the BiPap. These people cannot seem to get it ordered. My health has deteriorated so badly waiting for oxygen. (I'm at 8000 ft so their incompetence is even more damaging. I'm so sick that I am looking for a personal injury lawyer at this point.

I have tried to get a battery operated oxygen tank for my mom so she can go to the store and not have to carry them big bulky tanks at. Apria says they don’t have that and yet they will not allow me to get one through Medicare. I hate this company. It sucks.

I had an appointment this morning, at Apria Healthcare, in Panama City, Florida. They were wonderful! Kady took care of my paperwork and billing and Tim showed me how my new CPAP worked and set up and fitted my mask. My account had a hiccup and Kady got it worked out very quickly. Kady and Tim were very friendly and helpful. They answered every question that I had. I'll be back for supplies and I'll definitely recommend Apria to my family and friends!

What a terrible experience with this company. In the fall of 2017 they sold me a CPAP machine that never worked correctly and they were no help getting it fixed or replaced. I ended up paying off the $45 a month payment schedule just to end my relationship, or so I thought. I called them in June of 2018 to pay them off and they agreed that was my last payment, only to get another bill the following month. I called them again in July and paid that bill with them agreeing that was my last payment, only to get another bill in Aug 2018. I called them again and I paid them and they told me that my account was now completely paid in full. So I didn't hear from them again, until a year and a half later in March of 2020.

I'd give less than 1 star, In fact I'd give - 2500 stars and counting if I could!! My insurance will pay EITHER to purchase a C-pap or for 6 months of rental but NOT both. I thought I was buying the machine at over $2500 but in Jan discovered that no that was rental! I'd only been on therapy for 1 month so I frantically called my insurance to find out how to fix this. They said they would be happy to Help. They need Apria to Resubmit the Bill as a purchase with credit for the payments that have already been made and they would cover the rest! (I had met my deductible in 2019 but not in 2020) Near monthly phone calls with both Apria and my insurance have still not resolved this issue!! I cannot make Apria fix their billing and I REFUSE to pay for a Bill that is already covered by my insurance.

Cigna decided it was better for me to get a C-Pap ("A"-pap?) from Centrix Care rather than get the follow-up sleep study recommended by my unattended in-home one, and I have been totally cooperative and compliant with that decision. My sleep study was in April and it's now October and I still don't have the equipment. Apparently Centrix sent the order to Apria and they are utterly incompetent. I called into Centrix with them on Friday (today is Monday) and spent 25 mins on the phone, only to discover that they claim it was sent out that very morning, and that I'd have to call in today for the tracking number. I just spent 10 minutes trying to get that from them, and now another 12 minutes on the phone again with Centrix, who finally just agreed to FIRE THEIR **!!!! AVOID THIS COMPANY LIKE THE CORONAVIRUS!!!!

In 2016 I was diagnosed with moderate sleep apnea and put on a CPAP machine. There are various components of the CPAP that must be changed frequently for cleanliness and functionality. I was referred to Apria Healthcare for these supplies. I wish now that I'd never even heard of Apria. They are, by far, the worst company I've ever dealt with. They will send you your supplies, but at least 50% of the time, they send the wrong size or piece of equipment. You will receive bills for years (like me) for supplies that they refuse to submit claims for to your insurance company. My company contacted them on my behalf several times indicating that my durable medical supplies were 100% covered and they needed to submit a claim to the insurance company. Guess what? They still refused to submit the claims and then send me to collections for non-payment.

BUYER BEWARE! This company will trick you into getting a CPAP with them and then claim they didn't receive proper documentation from your doctor (even though your doctor repeatedly sends everything they ask for), and then will bill your credit card HUNDREDS of dollars a month without even telling you, and because they have an arbitration clause you can't even hire a lawyer and take them to court. THE COMPANY IS A SCAM. Do not get suckered into spending thousands of dollars with them unnecessarily. Please learn from our pain and STAY AWAY FROM THESE LIARS. They will constantly lie, change their rules, tell you things that simply are not legal or true, and THERE IS NO WAY OUT. They are predatory and solely out to trick people who are too sick, tired, or elderly to fight them. They should be ashamed.

Fairfield, CA, especially the person in charge of the store, are impatient and rude. Last April it took me three weeks for them to deliver my equipment. They were sloppy and lost my prescription twice. They are almost walking distance from my house. Fast forward 3 and 1/2 months later and they're still billing my insurance for the machine I returned to their store. I wasn't even asking them to care, just to do their freaking job. Apria, when you respond to this review, really do something about it this time, and, I want the satisfaction of being kept in the loop. Your whole organization is corrupt. -Brian

My wife in 2106 needed a CPAP machine and was referred to Apria. That was been the worst healthcare nightmare of our lives. We wanted to just purchase but they required us to rent for a year. The billing went on and on. My insurance company claimed they would not submit the proper information for them to pay. Finally in early 2018 after hours and hours on phone call with people who had absolutely no authority to do anything but parrot canned responses, we thought we had this resolved. They issued us a refund and we thought the nightmare was over.

My mother passed away on June 15. Apria keeps send bills for $23.33. I sent them a copy of the death certificate. All other creditors have forgiven her debts, including the hospital, but not Apria. They have been nothing but a nightmare to work with for years. When you need oxygen and have Kaiser insurance, you have no choice.

Several days ago I posted a poor review of Apria due to my lack of customer support and contact with any representative in obtaining oxygen refill for my father. Since my posting, I have received 2 responses from Apria; 1 was from the local Concord office that provides the oxygen refill and 1 from "Darlene" in corporate. My father's needs for oxygen refills were above satisfactory resolution and I was provided a direct number in the event I encounter this issue again. I have not given a 5 star review as of yet and only rate a 4 as I want to be assured that I will not have an issue with Apria again.

I decided to try out the CPAP machine through Apria Healthcare. Down the road, my doctor and I decided to stop using the machine. I tried to return the machine but received no followup from Apria. Later on I received a bill for $300 because my insurance was no longer covering it due to the lack of use. And still I tried to return the machine. I submitted a claim to challenge the billing amount and again Apria did nothing. Later, received a bill for $500. This company is heinous is every regard. Never rent from them. Never do business with them. They do whatever they can to steal your money. Worst customer service experience of my life. I will celebrate the day they go out of business!

Apria provides my oxygen concentrator, emergency tank, and portable concentrator. From day one they have been courteous, professional, prompt, and my co-pay is reasonable. They delivered on a holiday and also after hours. The technicians were friendly and knowledgeable. If each location performs differently I got lucky with my Virginia office.

I got a CPAP from them. I told them I didn't want to lease it. They showed me the Sales/lease in the title of the paperwork and assured me this was a sale. I paid the purchase price for the unit, and they kept billing me for lease payments. When I told the billing department it was not a lease they claimed it was because of the lease in the sales/lease heading. You need a lawyer to read the agreement. I believe they are dishonest in their billing practices. Then I told them I did not want them downloading my sleep records. Even after assuring me they wouldn't, they continued to download my records. A billing clerk even tried to coach me on my sleeping habits. She was not a medical professional, but gave me advice that I found to be inappropriate for a billing clerk, and a violation of my HIPPA rights.

I was prescribed a CPAP by doctor, doctor sent authorization to insurance, received equipment, but was not informed that I would be required to pay rental of equipment. Received call from Apria of outstanding bill months later. Called, was told bill would be waived once equipment was returned. Returned equipment, but continued receiving calls for outstanding bill, I kept calling disputing charges. Now 4 months later, I am being told that I should have never been told charges would be waived because I was billed for possession not for usage and charges are being sent to collections and I am being told even if I make payments that balance will be sent to collections. They are unable/unwilling to send copy of signed rental agreement because I never agreed to this.

Doctor ordered CPAP machine in January. A local pharmacy was supposed to fill it. Apria sent their unit and an email detailing a leasing agreement with an affordable monthly rate. No problems. In April I started receiving Bills for total cost of lease without insurance. Found out they were out of network and was working with my insurance and them to solve problem. Final result is I have to pay more than the cost of machine for lease after having returned equipment. The company response was it is my responsibility to ensure my insurance covers items. If that is the case why was my lease agreement drawn up to look like my insurance covered it? This company is out to take advantage of people. I would recommend not using Apria Healthcare.

After the purchase of the CPAP and supplies 5 years ago, the resupply service proceeded downward from 5 stars to a minus 5. When I find another supplier, I will change suppliers and NEVER suggest that anyone select this bottom of the barrel operation.

Every experience I have with this company is a nightmare. Like many others have expressed, they play games with your bank account. If you are forced to use them NEVER keep a card on file with them, they will charge it without a bill or invoice and then struggle to explain to you how this is not sealing. Then if you need an itemized receipt for your FSA, be prepared to wait DAYS to get it. They call incessantly trying to get you to buy supplies. When you do need supplies, they don't arrive! I tried to check the status of my online, but I was told I must call. If I could express in words how much I dread that call. It is a headache every time I am forced to talk to someone. The staff is kind, but I can only imagine how much stress their they under daily. I feel for them. If you have options, use another company. There are serious issues with the way this company operates.

Apria charges $874 per month for rental of a CPAP you can purchase online for less than $600. Apria then reduces the charges based on insurance. I have talked with Apria and my health insurance company to pay for the machine. I have had a CPAP for more than 10 years. I am not allowed to replace it without an RX. They won’t allow outright purchases of this CPAP. The company and other healthcare agencies force you to obtain a prescription to obtain a machine. In order to obtain a prescription you must pay thousands to have a sleep study every 2 years. The appliance companies like Apria are lobbying government to place a knee on your throat until you literally “Can’t Breath”. This whole process Is gouging the public.

I had made a payment plan agreement with our local office but the billing department refuse to honor it. They Overdrew my checking account 2 times. When I called the billing rep treated me like I was an idiot and refused to fix the problem. I had to scramble and payday advance to fix my account. Just ridiculous.

The only reason they get one star is because it won’t let me leave 0 which this place deserves. They will not give you your supplies without a credit card even when you are double insured like I am. Then during Covid they hit me with over $500.00 worth of charges to my CC without any kind of paperwork or invoice. When I called I got the run around and every person I spoke to I could not understand.

My experience with Apria was a total nightmare. The biggest culprits being the company's total inability to give information about any of their billing practices and what appears to be double billing in their agreement with my insurance and me personally. It was never explained to me that I was in a rental to lease agreement through Apria and my insurance. When I remitted payment direct to Apria I was told that this was the end of the process and I owned the unit. We kept seeing charges on my insurance and we had to follow up to find what this was for, it took us multiple hours with my own insurance agent on getting frustrated with Apria, their agents don't understand the agreement or the costs we are contracted to pay. Our own agent from our insurance was trying to get them explain their prices and they didn't honor the agreement through my insurance.

I needed and ordered a new mask for my CPAP machine. What arrived and what I paid for were 5 extra silicone nose pieces. They claim that they recommend replacing them every 2 weeks, but they are washable, they're not shared, and they didn't tell me they were doing that.... even when I remarked that the bill was surprisingly high. I've had a CPAP for 10-15 years now and that is the first time this has been done so I don't buy into the "this is normal practice". Certainly not the first poor experience I've had with them.

If your healthcare provider ever says they are going to use Apria Healthcare to set you up with oxygen or any other device, tell them you'd be better off dead. This company is a joke from beginning to end. I'm used to dealing with customer service reps who barely speak English, this is standard procedure of course for Apria. After you get past the lower level by filing formal complaints to Apria you will be contacted by another equally non-helpful person from the "Corporate Complaint" Dept. They will give you contact information although it is the same 866# that you already know and calling it will get you nowhere.

My dad was diagnosed with sleep apnea. He was told that he would not have to pay anything and he would receive free of charge all supplies for his machine. Nothing but lies! They have billed him for more than. $500. People on Medicare, please shop around and do not let this company scam you. They claimed they never got documentation from the doctors off for Medicare to pay. I was at the doctors off and watched the nurse fax the information. She received confirmation that the fax went through. So I called the doctor's office again, twice actually and they sent the information two additional times. It’s a shame the way they are scamming the elderly!

This company is a complete scam. My husband was tested for sleep apnea and was given the company Apria Healthcare to rent to own a cpap last June, 2019. He put a deposit down and has been making monthly payments faithfully. The company billed our insurance company as well. We thought everything was good and the machine would be paid off in July. Well because our insurance changed in January 2020, they rebilled us for $790.00. They said they can bill the new insurance, but it would start all over again. This is absolutely ridiculous. I would never recommend doing business with this company! I wish we would have read the previous reviews. We told them to close our account out, stop billing us. We will lose the $790.00, but hopefully be done with this company for good.

Short story: stay AWAY! Scammed out of money and horrendous customer service that sends you in circles. They deliberately obfuscate what is happening with billing and claims. They send bills for mystery items you NEVER bought. Working with them and only migraines and heart pains will ensue.

Do NOT TRUST APRIA company! They cost me over $500. Yes, over $500 due to one call I made to order a ~$10 filter for my cpap. The advisor/con man/sales guy encouraged me to order a number of other items, because as he stated, they are %100 covered and won't cost me a dime - you know take advantage of the insurance you're paying so much for. Well as it turns out, that one call for a ~$10 filter ended up costing me over $500. APRIA reps blame Carecentrix and tries to pass the buck. Carecentrix only collects the money. APRIA is completely at fault since it was their con man that made the order. I have now been on the phone for HOURS AND HOURS only to be passed from one rep to another and after being on hold for over an hour for a supervisor they just hung up. I can't believe what they are doing is legal.

Ordering CPAP supplies not easy. Ordered in Jan, was told had to see Dr, saw Dr. In March called to see what happened to order, was told cancelled because no response from Dr (checked with DR, he returned information). Was told would receive in 4 -5 days, Apr 6 received voice mail that needed to see Dr. Called and they could find no record of March conversation. Now told 10-15 days. We'll see.

I was admitted to Kaiser Permanente Hospital on April 29 of 2019. I was overprescribed ** and ** which caused a low blood pressure and severe falls. Upon being "slightly informed" that a CPAP machine was necessary, neither the Apria nor Kaiser Permanente CPAP experts had any time to devote to explain how it worked. I got sick from Kaiser Permanente's dirty CPAP machine. The only help I received from the representative of Apria was to force a CPAP mask on my bruised face, walk away and tell me to "try and get some sleep". Apria is operating a fraud, like Kaiser Permanente to sell you a machine and charge Medicare for big money. This company, Apria, ignores customer complaints and tells you to complain to someone else. Apria is just as much a fraud as Kaiser.

Staff member Corinna in the Billing Dept. was so helpful with reviewing my account and statement, taking the time to explain items I had questions about and looking for ways to help me save money that I wasn't even aware of. Just wanted to give a shout out to her for being so caring, and so good at her job.

Changed over to Medicare in a December. Since than I’m getting bills for my CPAC machine and new supply order not filled. I been talking to them once a week since February 11, 2020. Each time they tell me I have no insurance on file. This is in the billing and the supply departments. This is the worse company I ever dealt with. Nobody seems to know what’s going on. Each time I give them the information and next time I talk to them they have my information from last year. I don’t understand how they update their system and the next day it’s not there. I worked in IT my whole life and don’t know how their system does not retain the information entered. Wish I could give them a negative rating.

I would pay my bill and then a few weeks later they would send me another bill. They sent all types of things that I did not use. Their person who answered phone was rude and argumentative. I thought I was free of this crooked company, but I am getting bills from them again.

An hour and a quarter on the phone with person after person passing the buck, and long interludes of waiting with constant recordings of unwanted information. After my heart surgery they delivered a defective oxygen concentrator. When I asked for a new one, they said to call 911!

As mentioned in other reviews I have an horrible billing experience with Apria Healthcare. They bill my credit card without notice or sending a bill first! They have serious billing delays and errors. I have resolved by paying my bills with a Visa gift card!!! Then they found an amount that my insurance did not pay or something like that and they didn't correct the billing. Never got a bill for it. Could not even pay on their online portal because they didn't bill me so their system did not even know I owe money and would not let me make a payment.

My experience with Apria in the last few months has been a slow motion crash into a dumpster fire - July 31, 2019 - Worst (non-primary English speaking) customer service ever. Never sure if they really understand me, but when the bill comes I know they don't understand me because the bill is ALWAYS WRONG. I have NEVER received a correct shipment of supplies...EVER (in two years). I call them and tell them, they say...so sorry. I say- don't bill me for the wrong stuff you sent. They say- no worry we won't. Then they do. Then you call them and tell them. They say, sorry- you pay bill now, what credit card number? Then I say, when will you send a call tag for pick up for FEDEX for all the wrong parts? They say - someone call. No one EVER calls. Terrible customer service. Terrible billing department. Idiots working in the warehouse.

I am so beyond frustrated with Apria Healthcare. I fulfilled my financial obligation in paying for my equipment at the end of 2019. Last week I received a bill for $641. This morning I called them to find out why. I was told that because my insurance policy changed for 2020, that I had to pay for my equipment again but that if my policy had remained the same from 2019, I would owe nothing more.

I have used Apria for 10 years. Recently I had changed insurances and called them to update my insurance. I received a call a couple of days ago. They called me to tell me I owed over $700. Turns out my new insurance isn't contracted with them. They have currently outsourced their call center overseas, and they DO NOT CARE. I was caught completely off guard and said I wasn't making a payment as I wanted to research (since she wouldn't give me ANY information) and she threatened to turn me into collections. She also lied, and was extremely rude. So far I have found that apparently when they found out I wasn't contracted they made a few generic calls, No letters, no bills, etc. and let me go for about 4 months. Now I owe over $700 and I had to turn my machine in. Otherwise I would still have to pay. Now I am going 3 months with no machine (since I can't get in with new insurance until May).

Apria Healthcare is 100%, an unethical business. I had a cpap prescribed by my doctor and my Florida Medicaid sent me to Apria Healthcare to pick a new one up. They gave me a huge long carbon print out that I signed saying I picked it up. I have been getting calls and bills for almost $1000. I called in to let them know it was a mistake and they told me now there was no active insurance on file. What?! I had to have the insurance to pick it up. I called customer service, which is outsourced foriegn call center, and they were very rude and were caught lying to me several times. I demanded to speak to a representative in the US. They woukd not transfer me to a United States rep and hung up on me. There is obviously something illegal, fraudulent and/or unethical going on. I mean look at all these similar 1 star reviews! Something needs to give. How can they get away with this. They are threatening to put a bad mark on my credit!!!?

I have been a customer of Apria for over 7 years, and I have to say this is the worst company I've ever done business with in all my 70 years. The customer service is greatly lacking, the staff is rude and crude, both in person and over the phone. Although my insurance pays 100%, it's clear to me Apria's charges for the items they resale are excessive. And I blame all this on the owners. It's all about money, but the way they take care of their customers, I am surprised they are still in business. I use them because this is the company my doctor uses, although I have complained to him numerous times. He is probably getting some type of "kick-back" for the business referrals.

I have had in home oxygen with Apria for years. Constantly have to call to clarify bills. If you can get by the outsourced call center, consider yourself lucky. They bill for the unit on one date and the filler/tanks on another. EVERY time I get a bill, it is half blank! My current Apria file folder is over 2 inches thick. I have asked that they bill me once per month at the negotiated price my insurance company pays. Yeah, right! When they want to "schedule" routine maintenance, they leave a message telling when THEY will be there. Only date, no time or time frame. That is what they refer to as "scheduling"? What if I have a dr's appointment and won't be home? You call the number back and get a recording to confirm your appt. Going to be on Medicare soon and can't wait to dump them! I can't believe they are still in business. Why isn't our elected officials doing anything about their practices. Make your doctor refer you to another provider!!!!

Due to snoring I did a sleep study and was found to need a cpap unit. My physician set me up with Apria Healthcare. I received the unit quickly, before I even knew the results of the study, but from there it goes downhill. The company began calling/mailing bills within 4 months service. Upon calling my insurance company I found they need to seen a retro authorization form in order to get paid. Simple they said to do and the company should know exactly what they needed.

I submitted my doctor’s prescription for a knee-scooter and wheelchairs and I have been getting the run around about why my request has not yet been submitted to the department for review and approval. It has been over 3 weeks and after so many promises nothing has been done and I am still waiting for the supplies. I am a Tricare Select and it merits to report to Tricare that this subscriber supplier has the worst customer services and nobody should be dealing with ineffective, untrustworthy, and unreliable company. I will never ever use them or recommend this company to anyone. Tricare should not have them onboard as vendors.

Order was placed for replacement supplies by my doctor in October, checked in November and was told my doctor did not submit a sleep study, called my doctor and she did, she said she would call, Checked again in December and again was told that my doctor did not submit sleep study, called my doctor and again she called Apria, January called and still no supplies. Called my doctor to make an appointment and was asked why and I told them that I still did not receive my supplies, They made a phone call and I received a phone call to tell me that my supplies were being shipped, now it January going into February and still no supplies.

I rented a breast pump through my insurance provider. It stopped working so I requested a replacement. Apria said it was considered life sustaining equipment so they would send someone to deliver it immediately. That never happened. It took 15+ follow up calls to Apria to get it delivered. Every time I called they told me something different. They kept saying it was on its way but never came, they lost the order once and accidentally cancelled it twice, then they told me it would arrive in the middle of the night (but didn't). When it finally arrived the next day, it was missing parts and didn't work. As a result, I was unable to pump for nearly 24 hours, which will likely cause a decrease in my milk supply for my 6 week old baby.

Just got a bill for 700 dollars and I have been paying on this for over a year. A 200 knee scooter and trying to get me to pay over a 1000 dollars for. I dont even know how much my insurance has paid. This is bs. Please do not do business with this company.

On May 7, of 2018 I had surgery in a Denver hospital. While I was in surgery they placed a wound vac on my abdomen that was owned by Apria. While I was in the hospital a representative of Apria came to my room to give me information about the unit. She could only give me a few supplies but she gave me the information to call to get supplies from them. I get my supplies & use the unit until the doctor discontinued it. June 4,2018 I called (800)780-1228 & talked to Josh @ 1:20. He sent me a box for my pump & power cord & said to not send anything else back. I heard anything else from them until September 6th, 2019. Yes September 6th, 2019.. My bill was $271.40.

They called saying I owed hundreds of dollars and that they will just charge my credit card. I said no and asked for an itemized bill for what I owe. They never called back and sent a collection to my credit report for an amount of $72. They never mailed me a bill for it, but just sent it to collections for some made up number. Don't ever use Apria.

Apria is awful. Their recording states I owe 69.00 as my insurance has paid. Statement shows I owe 422.00. NO ONE CAN GIVE ME A ADEQUATE RESPONSE. I have asked for an itemized bill. They are double dipping.

If I could give Apria a negative numbers of stars, I would. We’ve contacted them several times about billing our insurance and then charging us full price for everything and then telling us that they don’t have the insurance information. They also charge what they want and the items that they don’t auto debit your credit card with are now going to collections. Every time we call and give them the information, they say they are working on it but it never changes. Poor service experience. Shady business practice. If you have other options available in your area please use them. Run from Apria!

Where does one start with a company like Apria? I was referred to Apria by a sleep Apnea specialist in NY. This was all done behind the scenes, as most of healthcare today: You will not know what you are paying for until the day that invoices start rolling-in. My insurance provider was paying for the new device I received. This device retails for a little over $1000 if you just buy it outright. Apria does not initially mention that you are "renting" this device when you get it from them. They are basically charging the insurance AND the patient, and in essence Double billing. Really shady practices all around. How this is legal is beyond me. Stay away from Apria. You're better off buying your own device and supplies on the open market than dealing with these fraudsters.

Today, I was informed that I don't need the home oxygen concentrator. While I dispute that I ever needed it, that is another story. I was told that I had to use Apria because the doctors office initiated service with them. Being on Medicare, I would be tied to them for 5 years. My experience with Apria has been a nightmare. I wasn't allowed any choice in the concentrator. A new concentrator was delivered but it wasn't one that I wanted. The tech placed it 5 ft from my bed and splayed out 50 ft of tubing.

Pulmonary Dr ordered CPAP thru Apria. Getting replacement supplies never happened but they made us pay up front 2 months ago, even though my I insurance pays at 100%. Paid $189 and have called multiple times only to be advised that the order was canceled twice and they can’t explain why. When you talk to offshore staff they have no idea how to handle an issue. Have even been hung up on when asking for a manager. One person will promise that your order has shipped, and the same night we received an offshore call stating that your deductible is not met and wants you to pay up front...even though my credit card was billed 2 months ago!!! I found an online store much cheaper and the order confirmation shows I will receive my product in 3 days. Now if I can get my $189 refunded, I’ll be happy. I will never do business with them again and plan to talk to my Pulmonologist and tell them about Apria.

I called them about six or seven times. They state in their info no need to call us, if you don't call they won't send you anything, I still got no response. They had all the necessary doctor info, still nothing. They are the pits.

Delivered oxygen equipment that I didn't need. The day they showed up my husband and I were literally walking out the door to go on vacation for a month. I called the company and told them my doctor didn't prescribe and was told me they were waiting for order from doctor. How do you deliver oxygen equipment without a prescription? I asked them that and wanted a supervisor to call and never received the call. And I also called several more times. The date delivered 8/26/19 and picked up the day we came home 10/01/19. They charged me for 2 months of service. I really think this company needs to be investigated. I would not recommend this company. I actually found a different company to get a new nebulizer. And I didn't have any issue and they were very professional.

I've been using a CPAP for over 10 years. The company I used to get my machines and supplies from unfortunately does not deal with CPAP items any longer. My insurance company suggested I use Apria. What a nightmare they have been the last two years. If I could rate them 0 stars I would. My insurance benefits allow me to receive supplies as often as I would like. I wanted to have my head strap replaced every 3 months, rather than the 6 months suggested by Apria. Apria refused. My insurance company even called Apria to tell them it would be covered, but Apria still refused.

Horrible Experience. Bottomline the approval and billing practices are just abysmal and if you can avoid Apria as a CPAP supplier under any insurance, you should. Here is my experience. I was 64, 4 months away from my 65th birthday and received my ResMed CPAP from Apria. My insurance, Blue Shield was covering the payments. All good but then my 65th birthday comes and I must switch to Medicare. Over $300 was charged by April to Blue Shield on the equipment but this would not transfer over or be credited. So the system allows for Apria to double dip as the contract starts over with Medicare. Before Medicare takes over, I must fully pay for the equipment to Apria. Also, all of these boxes of equipment are showing from Apria.

For my own sanity I’ll keep this short and to the point. We entered into a 12 month agreement with Apria on 9/18. Gave a down payment of $100 and agreed to pay roughly $28 per month (insurance covering the rest) for the term. In January 2019 Apria stopped billing our insurance and began charging our credit card. I made several calls to ask them to Bill our insurance. Each time they said they would, but never did.

Two weeks ago I called requesting an addition of equipment supplies and medicine. I was told Apria would not call the coordinator. She must contact them. Amanda At Apria gave me the fax number and I provided this to my contact at the University of Chicago. Last week I called again. No supplies? Spoke with Miriam at Apria who said she will call UOC and get the necessary paperwork to complete our order. As a Followup I stopped at the office of Kathy **. In pulmonary on Monday the 23rd Kathy said she had faxed it twice and gave me a copy of the faxed paperwork. Today the 26th of December I called for a status update. Was told again "No Fax Received," I asked for a supervisor. Was told Angela is not available but will return the call today. I think I had better look elsewhere for service! This place is no help to the healthcare industry!

Where to start? I have been dealing with Apria for about 2 years and only because nobody else who could be ordering from them wants to sit on the phone with them anymore. I am a nurse for a home care patient and took it upon myself to do the reordering when the family gave up on the task. The time spent on the phone with them is outrageous, typically the calls last a solid hour. Often I get bounced from office to office, having to repeat the entire sequence including all identifying information. Sometimes I even get bounced from the original number to other numbers only to be sent back to the original number. Often times the calls get dropped outright.

I have had a terrible experience with getting my CPAP supplies. Ordered all new equipment and was sent the wrong mask. Spoke to customer service four times and there was no urgency in sending the correct mask. I am dependent on my CPAP device and have been unable to wear one for 3 weeks. Completely unexceptionable. Wish l had a different source for my supplies.

I rarely write a review but my experience with Apria has been so upsetting and disappointing that I'm sharing my experience. When I looked at these reviews, I felt I must join those who have shared their experiences with Apria. First, my electronic paperwork was lost not once, but twice. The customer service rep could not explain that even though I had received a confirmation email, he did not have my paperwork. That delayed my CPAP. Then when I received it a week later, the wrong mask was included. I called the national service line and a kind, smart rep helped. He reviewed my sleep lab results, confirmed the wrong mask had been sent, and asked the company to expedite the correct mask. Today I called a "Sleep specialist".

I have been receiving oxygen from Apria since 8/2/19. I have been receiving a monthly bill for the portion not covered by Medicare. I have called several times and email copies of my secondary insurance. Received another bill the other day stating I was past due, call the billing department to find out what was going on. They said they were not receiving payments from my secondary insurance. Asked what company they were sending the bills to the company I was told they were sending them to was not my insurance company.

My husband and I wanted to purchase a CPAP machine outright. The guy in the local office insisted that we go through our insurance despite us telling him that our insurance wouldn't pay that much for a CPAP machine or supplies. When I picked up the machine the equipment that was ordered was not correct. It took them three weeks to get the correct mask in despite calls stating every week that the mask would be delivered that week. Then the billing did not show what we had paid so far. After numerous phone calls and being told three times that an itemized statement would be sent, we haven't received one after three months. When I questioned the charges and payments not being correct, I was told that it was what we would have to pay. Nobody will give me an answer as to why the charges on my statement and the payments made are incorrect.

We ordered items. They processed the bill incorrectly. We were denied coverage at Xmas to the tune of 400. Dollars we called and called and and called we got the. "Too bad so sad." We should not have to pay this bill. It was ordered on a recorded line and they still refused to help us. Even the insurance company said we need to appeal this but Apria said. "We cannot help you." Over and over.

Worst customer service everm, from the beginning to the end. Knee replacement surgery, walker ordered prior to surgery. Delivery confirmed but never delivered. Uhh I guess I was supposed to wait?? Got a walker from the hospital. Apria tried to deliver a wheelchair and argued that’s what the Dr ordered... seriously. Walker delivered 3 weeks later, without a call so I could let them know I had one.

In October of this year I was diagnosed with Sleep Apnea and prescribed a CPAP machine. I was referred to Kaiser Permanentes 'prefferred supplier' Apria. I am on a high deductible insurance policy and explained to the Apria billing department that I would need to know how much the charges would be prior to entering into any agreement as I would be paying 100% of the cost. The insurance would pay nothing. I was quoted $351.85. I agreed and offered my HSA credit card number as payment in full prior to receiving any service. On 10/31/2019 I went to the Apria offices, completed the Sales and Purchase agreement which had $351.85 of charges on it. My Credit Card statements shows my HSA credit card was charges $351.85 on 11/01/2019 .

I have had major and long lasting problems with the billings. After repeated calls, payments and assurances, I have just paid the “final amount“ for the THIRD time. (They assured me that this was the final payment.) My measured assessment of their record keeping, the competence of the staff, and their phone service is, across the board, ONE STAR. Please leave me alone.

Updated on 12/16/2019: I finally received instructions to return, but they want me to pay for the shipping even though they failed to send me a new machine. I have called them at least eight times and sent numerous emails. This service is completely unacceptable. If I could give zero stars, I would.

Today I spoke to Jehr at your billing number, 866--838-4762. He was rude and unhelpful. I am trying to cross-check my bill because what Apria shows I owe for CPAP supplies is not what BCBS shows I owe as my member co-pay. I asked him about what Apria submitted to BCBS because it doesn't show the original amount submitted on your bill so that I can compare the discrepancies. I spent 15 minutes plus on the phone with him.

I just noticed a $126 charge on my credit card from Apria. I called them and they said it was a payment for my CPAP machine and I gave them the ok to charge my card. I did no such thing. Plus I have went back on my insurance statements and they have not charged BCBS-Federal for it. This seems to be a common occurrence with Apria.... Just charge their customers without ever sending a bill or notifying them first. I asked for a detailed bill and what I got was a complete joke. It was a screen print that no one can make heads or tails out of. I have disputed the charge to my credit card since I did not give them the authorization to charge my card for this.

Obtained a legitimate prescription for a specific stationary concentrator. You know, one that I can actually move between rooms myself. Firstly, the people answering the phone (eventually) told me that there was a super long wait for this model and I may never get. Well, guess what, they were talking about the battery powered portable units. Didn’t want that and the model number on the prescription didn’t reflect that either. When I brought that tiny fact to her attention, I got, "Oh we don’t carry that." Now keep in mind that this was a product made by Inogen and I get no fewer that 10 emails a month telling me now is the time to buy respiratory supplies. And guess what, included among there affecting are Inogen products. Bear in mind, I didn’t expect them to pay for the thing. Just order it. My insurance company and I had that pretty much worked out.

I have used Apria for years for my CPAP machines and supplies. I used to call my local office and make an appointment to discuss a choice of machines, and was satisfied with their service.They changed this and you now have to call a central number for appointments. Recently I qualified for a new machine through my Medicare Advantage plan and got the necessary paperwork to them. When I called, they wanted me to order my machine right then over the phone and did not give me a choice of which machine or mask I wanted.

If you have another option (I did not, hospital ordered my equipment), stay away from Apria. Had an awful time tying to return my wheelchair; at one of the customer reps I spoke with was curt, sassy and aloof. Simply put, one hand doesn't know what the other hand is doing. Reviews are awful on every site.

The contract you are ask to sign for a Medicare financed item is 13 pages long. Who likes to deal with a company that thinks all its customer are thieves? Their records do not match the items delivered, I asked not to ship the mask with the CPAP unit because I wanted to chose the mask. When I came in to choose the mask there was a question whether is was already shipper or not. The Patient portal where one is supposed to sign in for resupply www.apria.com/papresupply does not exist. One can order online at www.apriadirect.com but the search for a specific Apria P/N does not find the item. You are left to guess and wonder if what you are selecting is the right item. The chat function where one could address these kind of problem only answers billing issue, for anything else you are out of luck. If they had a company motto it would be: Incompetency is our game.

After 3 days and 6 promises, I still don't have a pulse oximeter. I even called the after hours people and they too promised late delivery. Said they talked to dispatcher. The first person who scheduled delivery for November 21, wrote it up to be delivered AND picked up on November 22, after promising it to be delivered on Novbember 21. You can't do a 24-hour study in 8 hours!!!!

I called in the service department and told representative the hospital bed was not working. The representative said a replacement would be delivered in the afternoon. However, nobody was shown up and no phone calls. On Saturday and Sunday, kept calling. The representative always told you a driver would come soon, but it never happened. Finally one Tech came, but didn't bring the replacement bed, and said he didn't bring the component for the bed. And promised he would come back on Monday. I told with their manager, and got promise that the bed would be delivered on Monday. On Monday, nobody came. I called in again. I was told the schedule in on Tuesday!! And the representative told me the same story, your item would be delivered today....

I had a CPAP machine prescribed by my Dr. 9/27/2019. Over 6 weeks later, I decided to call this company to see its status, as my doctor advised it should be at my doorstep in the mail anytime from 2-6 weeks. They informed me that they had been sitting on this prescription the whole time and did nothing with. A nice lady answered and helped me through which I appreciated, not her fault. I was advised it would be a few days, but they would get this taken care of immediately. I called back the next week, and I was informed it was simply still processing. I asked to speak with someone a little higher up as I know it was not the person's fault who answered this call while it was still being held up. The call was dropped shortly after. I'm just going to buy a CPAP machine on my own. I haven't been able to sleep in many years and I am done waiting. I would rather spend my money out of pocket.

Hi. It is my first time that I make a purchase through the website and try to return 2 items of all the purchases I made for my CPAP, and it is impossible to contact customer service, and they never answer through the page. It's frustrating... I don't understand how they do to keep customers. Order# **.

Since getting a walker @ Rome, Ga. location about 18 months ago I've made many calls to get my insurance handled properly. They were advised to file Medicare 1st, BCBS F Plan 2nd. After all my calls a BCBS Rep called with me on line, told them the same thing. After several months I thought all was well. No, it starts all over again. BCBS, once again called with me on the line.They were told again that my insurance would pay, but not until Apria filed properly. They were told that there was no reason I should have to pay if Apria would do their part. I really thought it was handled at this point, but now I have been turned over to a collection agency, because Apria would rather try to force someone on a fixed income to pay for something that someone was too lazy or dumb to handle. Shame on you, Apria. I would never recommend them to anyone. I have used 2 other hosp. supply stores in Rome who had no problem filing my insurance.

Our insurance company offers free breast pump after having a baby. We went with this healthcare company as this is one of the three choices our insurance company gave us. It was our mistake. We never received the breast pump and I have called them several times. Every time they tell us that they will call me back with status but that never happens...Horrible company. I am not even sure why they exists...

Concentrator has warning light on. Called customer service and we were told that we were already on the route for that day. Arrival time was between 4 and 7pm. Nobody showed up. Called in the morning and were told they would be out today. Conveniently right as the office closed we were notified that the paperwork was wrong so no help again.

I have a paper statement in my hand for oxygen. I call to pay by telephone, I am told the bill is.08, the bill is actually 27.08 so that's what I paid. My insurance breaks out what they paid and my balance. This has been going on for a year and a half. It took three oxygen concentrators to get one that finally worked. I had an emergency on a Saturday and was told there were no technicians available until Monday. That they were concentrating on people getting out of the hospital. I call for an oxygen delivery and I always give them two days lead time. Scheduled for 1-4, at 4:30 called back. Told they were behind scheduled for 7-10. Canceled the order.

This company is absolutely horrible. I never received the SD card which is required for the pulmonologist to read the data and they blocked my Dr from viewing the data. I called 3 times to have this remedied and they lied and blew me off 3 times. So I had to lug the machine to my appointments and my doctor still had no access to the data (just a matter of giving him permission by putting his name on a list, easy right? Not!). The last time I called I was snippy and that's when they told me they do not supply the SD cards (so I've been waiting for 6 months when they had no intentions to supply it). My doctor is appalled. How is he supposed to read my data? I am using a different supplier now. Done with Apria. Do not use them! Your doctor will thank you too. Horrible company, horrible lying representatives, horrible customer support. Look elsewhere.

Wow, had I read these reviews I wouldn’t have gone through Apria from the beginning. I received a knee scooter, which was billed to my insurance company $816 the same scooter I found at Walmart for $129. After 5 days of using this the brakes went out going down my driveway. After many hours of phone calls Apria agreed to pick up the scooter and deliver the brand I initially wanted. Well the same exact scooter came to my door. I refuse to use it and want the scooter returned and the $816 credited, Angela at Apria refuses to pick up the scooter and I am unable to drive for 3 months, so I can’t return it myself. They’re playing hard ball and I am not happy about this at all. I could have seriously hurt myself had I fallen when the brakes went out. But Apria sees this as my fault. The worst customer service I’ve ever experienced.

Following several attempts, spanning 3 months, to get clarification on a bill that rose from 266.47 to 360.05 in a matter of three months, without any purchases, and refusal to correctly file a claim with my insurance company. I was advised that my wife’s account had been turned over to a collection agency. The representative, who identified himself as an employee of April, and later advises he was a third party billing agent, refused to give me the name of the agency, or phone number, or allow me to speak with a supervisor for Apria. Additionally, could not explain why a disputed bill had been turned over to this yet, unknown agency. I was finally able to obtain a phone number for Apria’s corporate office, and am anxiously awaiting a phone call from Andrea. Without a doubt, the worst customer service that I have ever experienced!

My story begins with an order for a CPAP machine. Apria sent me a machine and 3 masks a chin strap and a heated hose ALL was Hand delivered back to Apria and I was told I would get a $192.00 refund I called and called and never got a refund even after I was told that I would receive a check. After a month I disputed the charge with my CC company and was refunded. Now the fun begins. Apria has billed me $850.00 a month for 5 months and the machine only costs $500. Apria claim that 1 of my checks were returned and when I asked for proof as the check had already cleared my account they said that they can't give me that information. So I returned the machine and have requested an Itemized bill 4 times and they refuse to send me a bill and they refuse to send in a claim to my insurance company. There is no one at Apria healthcare in this country they are all overseas somewhere. STAY AWAY FROM APRIA HEALTHCARE!!!!

This will teach me not to check up on a company before using their services. They've overbilled, they've failed to bill insurance, their phone system regularly hangs up on you, the equipment they delivered started falling apart the day it arrived and it arrived late. The only good thing I can say is that the guy who delivered it was very nice. AVOID AVOID AVOID Apria Healthcare.

Apria charged me instead of insurance, after a lengthy fight I got reimbursed for most of what they charged me. Fast forward 6 months that are harassing me for the reimbursed amount claiming I owe them.

I have a sleep apnea machine from Apria. Apria is supposed to bill my insurance company. I have Horizon BCBS. I received a bill for over $100. I called and was told that it was submitted to Horizon BCBS. I called Horizon and was told the bill was not submitted. I then conferenced in Apria billing and was told the bill would be submitted.

I have had oxygen equipment supplies that apparently required an inspection per Apria in a letter that I received. On 10-21-19 Apria was scheduled to inspect the equipment at my home between 9am-1pm. After the third phone call at 1:10pm I was informed that there was no record of this scheduled appointment that Apria had scheduled. I called twice prior to the third call to verify and confirm and spoke with Debra. I took time off from work and had to return but not before Debra informed me that the representative would be arriving on the evening of 10/21/19.

After 3 weeks of repeated phone calls to Apria and back to my doctors office over a request to fax my sleep study to Apria where I need a replacement cpap machine urgently, I threw in the towel and went with another company. My doctors office consistently stated they faxed the requested documents multiple times and Apria states they are still waiting on fax. After switching to another provider, I requested documents to be faxed and received confirmation from new supply company in one hour. 3 weeks vs 1 hour, hmmmm... Apria check your Fax machine or you will lose many more customers...

Been try to get a Walker since Sept.9? Doctor sent prescription to fax number. Apria says never got. Now it's Oct21 and apria called my doctor was told I'm not a patient?? Maybe Santa claus can help!!! Get me one.

I have been paying on my CPAP for 11 months even though Apria told me it would take 8 months. There is nowhere on the website that will show me the breakdown of what is truly owed on the machine. I have called the billing department multiple times and they have told me multiple times that an itemized list of my payments compared to what is truly owed on my machine will be mailed to me. I have yet to see this after the first request several months ago. And the billing never reflects what my Anthem EOB states. I have reported Apria to Anthem but am not holding my breath for a resolution. Another relative went through a local medical equipment provider and has had a great experience. DO NOT, DO NOT, DO NOT use Apria Healthcare for medical equipment. Their billing service is a scam.

I have a CPAP machine prescribed by my doctor. My insurance company covers the cost. I confirmed with my doctor that all appropriate information was provided to Apria. But, instead of billing my insurance company Apria has been charging my credit card for monthly "rental" costs of the CPAP machine covered by insurance. These fraudulent charges amounted to over $2K before I caught them. Apria has been non-responsive through both normal customer service channels and through the name of the rep provided by my doctor. I had to lock my credit card to stop them from continuing to fraudulently charge my card. Do not give Apria your credit card number. If you are a physician: do not refer your patients to this provider. They are a nightmare.

I received a CPAP machine today from Apria's facility in Kansas. The machine arrived without the required mask, hose and headgear that the invoice said had been included. I contacted my local Apria facility and explained the issue. The person I was on the phone with indicated that she had reordered the missing pieces and that they would arrive in 3-5 working days. I requested that the pieced be shipped overnight since it was their error. I was informed that the don't do overnight shipping. I asked to be transferred to the manager. When he answered the call, I explained the situation and repeated my request for expedited shipping. Same answer along with a large dose of indifference on his part. Bottom line, my machine is useless until they get their act together.

This place is crazy wait three months then finally call for a payment of 400 bucks. You had my number apparently why not call after first missed payment instead they waited tell it was outrageous amount. I will never use you guys for any services and will never refer you to anyone ever!!!! Horrible way to run a business and learn to hire someone in collections that speaks English and can actually find the information!!!!

I have spent 3 full days trying to rectify a billing error. After asking for a supervisor I was first told I was speaking to one. When I asked her title, she refused to give it, put me on hold, then told be one was not availble and they would call me. Still waiting. The problem is they billed my insurance, they paid all but the discounted amount agreed to by them and my provider. Now they are trying to collect the amount from me. The people you talk to have NO IDEA what is going on and just repeat the same things over and over. I was first told the balance was due because of my deductable, which was incorect, then I was told I ordered too many supplies and my insurance would not cover, this was also untrue. I was on automatic shipments every three month. If too much was shipped it was due to their error. As I am writing this I have been on hold for 40 minutes and disconnected 4 times. Make that 5 times, they just disconnected me again.

My wife had extensive cancer surgery at MD Anderson in June, 2018. She had her thyroid, 9 rings of trachea, muscle between trachea and esophagus, and 26 lymph nodes removed and a pectoral flap. The cancer has also metastasized to her lungs. She can not swallow or talk and has a trach tube for breathing and a peg stomach tube for eating. After a month in the hospital we needed to stay in Houston for an additional 3 months for care.

I have an Inogen portable concentrator. It needed service. Called Apria 2 days leaving many messages. Finally returned call. Instead of servicing my machine they traded it. The replacement was supposed to be refurbished. It was dirty, stained, dirty nozzle and clogged filters, noisy and makes background beeping sound. I had to sanitize it because I had no idea where it had been. Mine was pristine after a year. I would expect a health care provider to at least sanitize and deliver a product a patient would not be afraid to use. Is there no quality control? Why do they never answer their phone or return calls in a timely manner? I am appalled by this experience and will request my pulmonologist refer me to another provider as soon as possible. I am a patient needing reliable and quality care to stay well.

My cpap machine was finally replaced by Apria, so I’m good now. It should have never have been a dog fight, but now it’s over and I have my new machine.

I was placed on a CPAP machine to help with snoring issues. Was told that after my deductible was paid, insurance would cover the difference. This was the start of the false statements, constant billing after insurance denied them and absolutely no customer service rep in multiple calls that are able to tell me what I supposedly owe as a total. Furthermore, the balances continue to change, never the same. I have consistently told them that I wanted itemized statements and a FINAL TOTAL with no results. While I know others have paid these highway robbers, I refuse to pay a penny until someone gets proper information to me. Stay away from these people and tell your healthcare providers to reconsider who they do business with. I certainly will be!

I needed a wound vac as part of post surgery care. Apria sent a wound vac, but did not seek prior approval from my health insurance, as required. They billed my insurance, and their claim was denied because of the lack of prior approval. Blue Cross's contract with providers says members may not be billed for denied claims. Not only has Apria been billing me, their bills state that they submitted the claim to insurance, received partial payment, and the rest was supposedly my responsibility. All of which was false. I had reached the annual maximum out of pocket under my policy. If Blue Cross had paid anything, they would have paid the entire amount. They are trying to collect from me when they would have been paid long ago if they had followed correct procedures. To cover up the fact that this was their error, they lied. No words for how incompetent and dishonest these folks are.

My doctor ordered me a CPAP machine. Got the run around when trying to ask questions. They Want you to sign papers so they get paid. They don’t care about the consumer. Want answer questions. Told me someone would call from my area in hour to answer my questions. No one did. Machine showed up to my home today without me signing the declaration. Can’t get help over the phone. They just want the money. Calling my insurance company today.

I have written 3 reviews of Apria on Yelp and NOTHING has improved over the years. I am on Medicare which makes things worse. Apria gets worse instead of better. They seem to always ship the wrong item or leave out an item. Then they bill me for it when it is their mistake. Then Medicare won't pay for part of my next order. Management doesn't care. I will now report them to Medicare for all the errors they have made at my expense. Do not deal with this company or you will be very sorry. Tell your doctor to give you another company to get your CPAP supplies from.

My experience with Apria Nacogdoches Tx was good with my nebulizer and my oxygen equipment but went down hill with my bipap. A week after getting my prescription I called to see what the hold up was. They said their RT thought my pressures ordered by the doctor were too high so they wanted me to drive three hours to their office so the RT could verify what the doctor ordered. I told them no and I would go elsewhere. They called me back two minutes later to say they would set the pressures the doctor ordered and they would deliver my machine in two days. Two days later no machine. I had to call them, again, to find out their RT had given my machine to another patient. Said they would reorder one and deliver it at their convenience. No thanks. I went to another company.

Stay away if you can. I have a home oxygen machine supplied by them, that is what my insurance covers. They overbilled me for years and I was not aware of it until last year. Called my insurance company and sent them copies. It took months until they stopped overbilling me but started to mess up again so I just deducted their overage. Check previous three years bills and all have been overcharged. They are to service my machine yearly.