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Reviewed April 19, 2023
I've been using Oreck XL professional air purifiers for years, these are the EP type utilizing Truman Cell technology. Recently I noticed a slight ticking noise in my AIRPB so I contacted my local Oreck service center. I was told that it was most likely the rubber grommet for the fan had worn out. I was also advised that the product line, along with all parts and accessories had been discontinued... and that he could not get the part. I did some research online and found the part number along with a picture. I can tell you it is absolutely proprietary.
Anyway, I contacted Oreck customer support directly specifically to see if they could get me the part and to complain. I can see discontinuing a product line, however it doesn't make sense to me to cease production of wear parts for a product that hundreds of thousands of customers are still using?!?!? Even though the customer service rep was pleasant and very apologetic, she told me: "We cannot promise the longevity of how long parts are manufactured". I can tell you that whoever made the decision to eliminate production of replacement "wear parts" isn't sorry in the least. They obviously don't care about their customers. My advice to anyone looking to purchase anything from Oreck? Just don't.
Reviewed July 11, 2022
I bought a second hand air purifier about five years ago. Earlier I spoke with Charlotte who gave me some great advice. Use canned air to clean the fan area. Worked great! Highly recommend this company. Thanks.
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Reviewed Sept. 3, 2019
I waited for the Labor Day sale to purchase from Oreck. I own several of their products. I will never purchase their items again. They advised me when I called them that there was no labor day sale. That was the first story. Then I was told send my email and I will receive a 10 percent discount. That was a story because when I ordered the computer showed on my screen that this 10 percent discount could be applied to the item I purchased for 349.00 dollars. At the end of the sale it did not give me my discount. Also the 20 percent labor day sale they said did not apply to my order.
When I ordered the item the computer showed me that the sale was good and I could get the sale of 20 percent off when I ordered my item. It did not give me any discount and when I called the next day they advised me that I could not have the sale price on my order. They would not even give me the 10 percent from sign up for email. They deceived me!!! They deceived me - are you going to let them deceive you??? I will never buy from them again.
Reviewed Feb. 21, 2018
Odered Air Cell Cleaner - ORDER placed on-line and paid for on Nov 27, 2017. Called Feb 6, 2018 to find order never placed. New ORDER INVOICE was completely wrong product. Calling/leaving messages never returned. All I want is refund for product not received. In future will never buy an Oreck product again.
Reviewed Oct. 16, 2017
I have had my Oreck for 4 years. It is a great product. The company and customer service is what sucks. Bought this from Costco. Only place you should buy - their return policy is great and you don't need your receipt as it's connected to your membership card. $239.99 compared to $400+. Costco returned the unit for me twice in the first year because it was crackling so much. Turns out I just had to kick the cats out of the room because it was their airborne hair it was zapping... found it out the hard way but thanks Costco. Hasn't zapped since!
Now 4 years later I decide I should buy a replacement odour absorber and the cell cleaning detergent (had just used soap and water for so long and wanted to give a good clean). So two items cost $85 with tax and shipping. Wow should of just bought a new unit. They sent me a odour absorber that looks like a total knockoff.
Not the same as the one you get with your new product. You can see right through it. The cell cleaner they sent me looks nothing like the one on the website. It comes in a dollar store bottle with a taped on label and a nozzle that doesn't fit (you physically can't spray the cleaner because you can't clamp the trigger). So as I attempt to squeeze the trigger... the cell cleaner leaks everywhere all over my hands. Oh and the half the label deteriorated too (not like there was anything important on there anyway).
There is NO safety or precautionary measures on the bottle. NOTHING! No "don't get on skin, don't get in eyes, if contact wash thoroughly." No Keep out of reach of kids. No whmis labels or Material safety data information... law suit waiting to happen. I just want a new absorber and cleaner sent to me or a complete refund. Still waiting on them to get back to me!
Reviewed Sept. 25, 2017
It seems that reviews are either far to one end of the spectrum, or the other. I'm guessing this would be attributed to misunderstanding of use and expectations?? I have had no issues with this unit and have used it in my bedroom for the last 8 years. As an asthma sufferer for almost my entire life I feel that this product does its job helping to keep the air in my room clean, while I sleep. Noise is minimal on low.
Clean up really isn't rocket science, either. When the red light flashes I remove the Truman Cell and place it in a sink of warm water and mild dish soap, to soak for a bit. When I'm done I wrap the cell in a towel and allow it to dry overnight. If it's not entirely dry when you replace the cell, the lights will still flash. In this case I allow it further drying time. It may take a day but I don't see an issue with this when it is working 3 weeks straight to clean the air that goes into my lungs...and for 8 years lol. It's amazing to see how much junk is collected from your air in such a short time span, and not to mention that you ultimately don't have to clean the same junk off the surfaces in your home as dust. Yay. It's a win-win, to me.
Reviewed June 8, 2017
We purchased an Oreck air purifier (large model) to help with allergies. We found that it picked up very little residue and was a waste of time and money as far as our allergies. Then we purchased a Honeywell 300 air purifier and what a difference. We noticed improvements to our allergies on day #1. It may be somewhat noisy, on the high setting, but we save that for night time use. So in hindsight we will never again buy an Oreck product.
Reviewed Jan. 30, 2017
I purchased the Oreck Proshield Air Purifier in Jan 2017 and used for 3 days. On my third day of usage I had the unit standing vertically on its base provided and the back of this unit was facing a white receptacle. After I had this unit running for approximately 3 hours I returned to switch off. This is when I noticed that the white receptacle had somehow turned a dirty white; so I took my index finger to wipe off and yes it came away with black, dusty/dirty particles. When investigating closer I realised that the back of this unit has vents and through these vents a black soot like dust was being displaced into the air while the unit is "air purifying".
I called their customer service and asked them of why this was occurring and their answer was they did not know why and to have my unit checked out by local technician. Well, guess what if their customer or someone from their technical department cannot help to understand what is occurring with this unit then I will be returning to the store for a refund. This item I purchased from my local Costco Wholesaler.
Reviewed Oct. 8, 2016
We have owned our Oreck Air Purifier for more than eight years. We have had a bit of grief with it but every time, Oreck stood behind their machine. Twice they replaced the entire machine and twice have sent us a new Truman Cell. All we've ever had to do was call & explain what the problem was & they sent out either a new machine or cell. I don't understand what all of these other people are complaining about. I mean how much easier can it get? And how much better warranty can you get anywhere?? Eight years!! Seriously, People!
As far as cleaning goes, just buck up & get the cleaner from Oreck. I have tried many other cleaners & nothing comes close! It takes a while to dry and if it's still wet, the red light will come on immediately. We usually clean ours every two or three weeks. I LOVE this machine! It removes odors so quickly, and on the lowest speed it is still very functional and relatively quiet. We have ours in our bedroom when DH's nose gets stuffy & he says it helps hugely. I just love the fresh clean smell in the room when I walk in when he is sleeping with it on. Totally different than without it! The noise is just kind of a white noise, actually helps me sleep better because then I can't hear any other little house sounds or birds or anything. We had a Honeywell with a charcoal filter before, The Oreck is waaayyy better!
Reviewed Aug. 13, 2016
Well, the Oreck may be a noisy air purifier but it do a good job to remove smoke in my house. I smoke all day and now I can see that the air in my house so clean. It's helpful. You can check out some of good points here http://www.airpurifiersrating.com/oreck-proshield-plus-air-purifier-review/.
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