ALIGNERCO Reviews

Should be a 0 star review. Our experience with Alignerco has been one of frustration and disbelief. They provided a defective product that results in debilitating injury to my wife's dental health, wasted our time by dismissively telling us we should just file down parts of the aligner when it wouldn't address the defect issue, held the treatment hostage by demanding $300 to refabricate their defective aligner, and after nearly a month of email exchanges has refused to refund us. Instead they dared to ask us to mail the aligners in so they could file them down themselves in response to our dissatisfaction and intent to escalate. Not a solution. I have no interest in continuing to work with a company that will injure my wife's health, hold it hostage for over 1/3rd the cost of the treatment paid, and waste our time with non-solutions. Basically, if anything goes wrong in the process, the customer is expected to cover all the costs. It isn't until you fight back that they try to "negotiate". If you can even call it that.

I started my treatment with Alignerco back in January of 2021 for $1,300.00 plus $20.00 for the impression kit. I approved their treatment preview which displayed what my teeth will look like after the treatment is completed (before & after view). I followed the company’s strict instructions of wearing the aligners for the correct amount of hours and days. I took pictures of my teeth as requested every time I started a new step. As my treatment was coming to an end, I expressed my concern several times that I still had a gap between my front teeth that was NOT fully closed. However, the company kept reassuring me that the treatment was heading in the right direction. However, the results shown in the treatment plan was not achieved.

Alignerco review. June 2022. Bad news. Alignerco braces created a new dental problem for me, rather than solve my old dental problem. I had some crowding of my lower teeth. I followed the “daytime braces process” with new braces every two weeks and progress photos to Alignerco. At the end of eight months, Alignerco moved my teeth and created an “open bite.”. This was a new problem. I reached out to Customer Service for a continuation of braces to correct the “open bite” issue. However it appears that Alignerco cannot help me. As their process cannot solve this new dental issue, that they created. I would not recommend Alignerco to anyone.

ALIGNERCO sends your aligners in 2 groups... sets 1 - 5, then the remainders. In my case, all sets in the 2nd group did not quite fit on top... my teeth are not even and the aligners did not allow for that. Every 2 weeks Alignerco asked me to send pics of how the fit was. Every 2 weeks I told them about the mis-fit problem. A dentist or orthodontist was never brought to the discussion. I never got a phone or video call with a person that could address the fit issue.

I need more information I am still looking for the best place to get my children into an orthodontist to see when they can start the right direction as to when and where my I will see the procedure that is best.