ALIGNERCO Reviews

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ALIGNERCO offers solutions for straighter teeth without the requirement of expensive orthodontist visits. It provides customized invisible teeth aligners for both daytime and nighttime use and complete treatment plans that are completely remote and managed by professional orthodontists.

ALIGNERCO Reviews

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    Page 5 Reviews 435 - 635
    Customer Service

    Reviewed Oct. 30, 2023

    My experience was great with AlignerCo. The process was easy. My teeth were completely straightened in about 4 months. This was my second alignment. The first was 10 years ago. My only gripe is there is no follow up. After you receive your aligner, you’re on your own.

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    PricePunctuality & SpeedStaffRates

    Reviewed Oct. 28, 2023

    I needed a second go round with braces because I lost my retainer and my teeth shifted. My dentist wanted to charge a price that was way too expensive. This kit is affordable and I wear it at night. I already see my teeth looking much more aligned. The procedure is easy and the service is friendly. They answer quickly if I have any questions.

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    Sales & MarketingPunctuality & SpeedStaffFollow-Through

    Reviewed Oct. 27, 2023

    I have been wearing my Alignerco For months now and the difference is amazing. I have always wanted straight teeth but never had the time for all the appointments needed with an Orthodontist and the money also. This has been a seamless process and the outcome is as advertised.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 26, 2023

    I am satisfied with the positioning of my teeth and it was all done relatively easily. Customer service is prompt and helpful. I deducted a star because I expected the retainers to last a bit longer. But keep in mind I do have the tendency to clench my jaw when I sleep which causes cracks. To be more specific, a set lasts me about 6 months. Overall, I am happy with Alignerco's services when considering the affordability :).

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Oct. 20, 2023

    ALIGNERCO was very responsive throughout the process of fixing my smile. Emails were always answered quickly. I am very happy with my results and would recommend this company to anyone! Customer service 10/10.

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    CoveragePriceMaintenanceStaffValue

    Reviewed Oct. 20, 2023

    I searched around for a way to fix my teeth. I have gaps in them that really bothered me. But Alignerco was the cheapest option so I went with them. Great choice. Great experience with the staff from my impressions to my kit. I am taking a little longer for my teeth to align but I am not very disciplined in wearing my retainers because you can not eat or drink with them.. But that is my fault. But the aligners are great and I could see a difference from the very first set. Definitely worth every penny.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 19, 2023

    I had a great experience with Alignerco. I had a hard time getting good impressions with the provided putty at first, but I was offered a quick consultation with one of their team members to help me figure it out. Even if it was a bit awkward to be on video call while taking impressions and drooling everywhere, the guy was really helpful and made me feel comfortable!

    I completed my 15th and last step a couple weeks ago and am very happy with the results! Zero regrets :)

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    Price

    Reviewed Oct. 19, 2023

    I had a great experience from the beginning to today. You mostly do the process yourself but for 1/4 of the cost of most in person quotes I had no issue. The aligners were sent on time and fit and my teeth are so much better.

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    Customer ServiceSales & MarketingOnline & App

    Reviewed Oct. 19, 2023

    The process is super easy, no need to move from your place. And the treatment provided is working perfectly! Great follow-up of the treatment thanks to the app. Results are great too. And the braces are comfortable to wear.

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    Customer ServicePriceStaff

    Reviewed Oct. 18, 2023

    What brought me here is the unbelievable results I've seen after using AlignerCo provided retainers. They've help with my underbite, as I was on the brink of needing jaw surgery. Not only do I feel refreshed starting each day due to the consistent level of straightness, but my teeth have been much easier to maintain after implementing AlignerCo in my daily routine.

    Post covid, it became impossible to find a retainer brand that was both affordable and trustworthy. I gave AlignerCo a try after doing the impression kit and they made my life much easier, providing me with a radiant smile that is kept on file for years to come. Don't even think about trying another aligner brand as their customer service will meet your demand before you think of using another brand. Great service, great product, and a great smile is all I remember.

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Oct. 16, 2023

    So happy with my results!! The instructions to mold my teeth were easy to follow and I really appreciate that there was a dentist on call to help me out. The process was easy to track with the app, my only takeback was that the number of aligners I had did not match the app; so I had to end up tracking it on my own for the last few months. Other than that I am super happy with my new smile and I am pleased to finally start my modeling career!

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    TechPricePunctuality & SpeedStaff

    Reviewed Oct. 14, 2023

    My experience with AlignerCo has been nothing but positive. From beginning to end, the company was in personal contact. I had to get a smaller impression kit which they sent out quickly. If folks have a problem with the outcome, one needs to remember you have to ok the proposed alignment of your teeth. An AI, 3-D map of the outcome is given to you to understand the final "product". The entire cost was $1000.00. Compare that to the nearly $3400.00 I was quoted by 2 orthodontists for Invisalign!

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    Customer ServiceCoverageSales & MarketingRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Oct. 13, 2023

    I don’t even want to waste my time and write here about these scammers. Just thought it would be helpful to make others aware of how bad this company is. They will first scam you by convincing you to buy one of their packages and they will confirm to process a full refund if you change your mind or if not happy with the result (this was by the way the reply of customer service with regards their refund policy). They will skip mentioning the return window of 48hrs just to make you feel safe to order and cancel at any time. Well when I changed my mind after receiving the impression kit (very poor quality kit and unclear instructions booklet), they refused to refund me the amount I paid upfront to cover the whole package (more than 1000$).

    Now I am dealing with the company and my bank with the hope to get my money back. I have filed a bank claim and still trying to negotiate with Alignerco (someone named Ja..s). Dealing with this company is simply a waste of time and money. They are scammers and not honest. Please just go to someone that you trust (a well known orthodontist) and not a company with unknown background. I don’t even think they have a dental team on board.

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    Customer Service

    Reviewed Oct. 10, 2023

    THIS COMPANY CANNOT BE TRUSTED. I purchased a package from them that was supposed to come with one of their toothbrushes. They sent the kit but no toothbrush. I asked about the toothbrush and initially did not get a response. Then after two months they told me they sent it because they sent me an email saying they did and their shipping department said that they sent it. I don't have any tracking number to try to locate the package and there was no way it would fit in the box with the kit that I received. I cannot file a claim for the package that they claim they sent. They have to do this since they were the shipper. They likely won't file one either since they never sent the toothbrush. They cheated me and refused to make this right.

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    PriceRates

    Reviewed Oct. 5, 2023

    Getting my aligners from ALIGNERCO was a smooth process. I had to do my impressions twice. My aligners came soon after. The price was great. I compared to other brands. I only have to wear them at night. A whitening system was included, but I haven’t been consistently using it. If you’re thinking about it…Go for it!

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    Reviewed Oct. 4, 2023

    I am beyond happy and grateful I did Alignerco!! I am not embarrassed to smile with showing my teeth anymore. Made a huge difference! I recommend Alignerco 100%!! They are there with you every step of the way!

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    Customer ServiceRefunds & PayoutsMaintenanceStaff

    Reviewed Oct. 1, 2023

    I had a good experience. The team was helpful throughout the whole process though there were a few communication glitches. They sent a treatment plan with a nice progression of what my teeth would do. It was true to experience. I had 20 sets of clear aligners. Treatment took about 7 months. The aligners are completely clear, and stayed completely clear. Pain when switching to a new aligner was minimal. The aligners did not tear up the inside of my mouth. They keep your retainer on file so if you break one it's easy to get a new one. Would highly recommend. Bonus is that I was able to use my flex spending account to pay for it!

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    Staff

    Reviewed Sept. 30, 2023

    I was impressed by the responsive customer focus and the fine results I acquired with Alignerco. I was very satisfied with the product and service. Thank you for a wonderful smile. The impact of Alignerco's treatment has had enormous impact on my well being and general feeling good and dental health.

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    Refunds & PayoutsFollow-Through

    Reviewed Sept. 29, 2023

    This company is not as good as it seems. I got the projected outcome and approved it but then the results were not as promised. When I contacted the company I was told I needed to do a $200 revision to get those results. It’s a classic story of “you get what you pay for”. I’d go for a better company next time.

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    Customer ServicePrice

    Reviewed Sept. 28, 2023

    I finished using AlignerCo more than 1 year ago. using the aligners I saw the positive changes. This product is also more affordable than the competition. Customer service is also great, always responding to concerns in a timely manner!

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    CoveragePriceMaintenance

    Reviewed Sept. 27, 2023

    ALIGNERCO has been super easy to work with and much more affordable than what my dentist offered me. I had a 15-week program that I used to fix a gap between my front two teeth before my wedding and it worked great! Definitely recommend!

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    PriceStaffRates

    Reviewed Sept. 26, 2023

    I have to admit that I was skeptical about these aligners, particularly given the price point. But I have to say that they worked amazing. I was initially slightly concerned because my teeth appeared worse before becoming better, but that's because the process is designed to move certain teeth over time. All I can say is to trust the process and you will end up with incredible results.

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    Staff

    Reviewed Sept. 24, 2023

    It's been a real pleasure to have chosen Alignerco to get my daughters teeth straight. I strongly recommend other people to contact them and start the process of straightening and improving the looks of a smile. She's very happy with the results and I encourage everybody to get in contact with their representatives. We had Ele always answering every concern we had and available for consulting. Thank you guys for giving my daughter a natural look and for giving her the confidence to show a beautiful and good looking happy expression!

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    Price

    Reviewed Sept. 23, 2023

    When the Aligners didn’t work the company was defensive and they blamed me and said I wasn’t wearing them and that was why. They charged me $200 more to do a “refinement.” When that didn’t work they tried to charge me again. Also the Aligners are cheap and don’t hold shape. I’m in a legal dispute with them now.

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    Punctuality & SpeedStaff

    Reviewed Sept. 23, 2023

    Alignerco has been FANTASTIC to work with!! From the initial inquiry they have been extremely responsive and supportive. My first attempt at making the teeth molds didn't go so well, but they were on it! Scheduled a one-on-one video tutorial and walked me through making each mold. The representative was very thorough and made sure all the molds were done correctly and acceptable. The aligners came quickly and Alignerco checked in with me periodically to see how everything was going. Overall - I would highly recommend using Alignerco!

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed Sept. 20, 2023

    Great results, VERY reasonable prices and Without trips to the orthodontist. Fast…Easy..Effective! I would recommend this company over the other aligner companies. I have had no problems with mine at all. This is a great company with good customer service and attention to detail.

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    Punctuality & Speed

    Reviewed Sept. 19, 2023

    Good service. Was easy to start up. Braces arrived promptly and were changed out every 10 days. The teeth whitening appliance and gel worked very well. I would definitely recommend this product to anyone wanting to improve their smile.

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    Punctuality & SpeedStaff

    Reviewed Sept. 13, 2023

    It was easy to make my impressions and I received good guidance from the assistants. My aligners came fast and were comfortable and easy to wear. I got great results fast and am very pleased! I would highly recommend AlignerCo!

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    Reviewed Sept. 12, 2023

    You can do it from home, without needing to go anywhere. You get sets that you are to switch to every so many days in order to make the desired changes. My work is not done yet, but I am happy with the progress.

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    Staff

    Reviewed Sept. 11, 2023

    I’ve been with Alignerco for a year now and it straighten my teeth out like I wanted them to be. I love this product because they actually take care of you and any problems that you have about your teeth.

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    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 11, 2023

    I had traditional braces for seven years and after not wearing my retainer my teeth shifted. I had my wedding coming up and wanted to have the best smile I could so started researching aligners. This company was the most affordable and they had great customer service. Using Alignerco was affordable, fast and easy.

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    Customer ServicePricePunctuality & SpeedMaintenance

    Reviewed Sept. 10, 2023

    Had a great experience using Alignerco to fix some crowding and overbite issues I had. The process was easy and they provide a lot of detail with their instructions. They offer video consults for the impressions, and reply very quickly when you reach out with questions. The quality of the aligners are very good, my boyfriend couldn’t tell I was wearing them the first time I tried them on! Overall, I would highly recommend Alignerco. They are affordable and the process and quality are just as good as the other, more expensive, brands.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2023

    I had bad problems with my dental alignment with my tooth in the front being quite crooked. I found Alignerco online and was skeptical at first but thought I’d give it a try. Surprisingly my teeth are all aligned now and I have a great smile that I can be confident about. Great company, good customer service and amazing value for the money.

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    Reviewed Sept. 9, 2023

    I was looking for an economical way to make some minor improvements to my tooth alignment and this was the best deal. The support people did a good job of answering questions and fixing minor issues like a misdirected shipment. Overall good experience.

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    TechBilling

    Reviewed Sept. 9, 2023

    I was so grateful that they were able to provide me with multiple sets at one time. It was only 10 days for each set and I got used to the sensation at around the 2-day mark. They also provided me with an adviser to keep in contact with if I had any concerns. They were the cheapest company which I was super grateful for because I was in college at the time. I used payment plans from Affirm, which was my best option at the time. My smile came out great so I would DEFINITELY recommend this company to anyone.

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    Verified purchase

    Reviewed Sept. 7, 2023

    Many years after wearing braces, my teeth had begun to shift badly. I ordered AlignerCo's clear aligner treatment set and within 8 months saw dramatic improvement in my smile. I feel confident again to smile with my teeth and not just lip smile. Highly recommend!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 7, 2023

    I had an incredible experience with Alignerco! From the very beginning, their customer service was exceptional. They guided me through the entire process of getting clear aligners, making it easy and convenient. The aligners themselves were comfortable to wear and hardly noticeable. I was amazed at how quickly I started seeing results. Plus, the cost was much more affordable than other options I considered. I highly recommend Alignerco to anyone looking to straighten their teeth – they truly exceeded my expectations!

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    Customer ServicePriceStaffRates

    Reviewed Sept. 7, 2023

    I got my treatment plan back in 2021 and I still wear my retainers today. For the price I love the way my teeth turned out, and I would absolutely recommend going with Alignerco for if you have minor issues like crowding. The reason I’m giving it a four and not a five really has to do with communication and quality of retainers. Unfortunately, you don’t communicate directly with the dentist who creates your treatment plan, you speak to someone named ELe through email. She’s pretty responsive but it’s just not personable communication. Regarding the retainers and the quality I do notice when wearing my retainers pressure can create tiny cracks, so be careful and diligently wear your retainers every day. Overall, yes I would recommend going with this company for a great smile.

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    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 2, 2023

    I recommend this company!! My teeth were crooked and it looked terrible, I ordered a set from this company and am very satisfied! Treatment for 6 months, no pain and fast, very responsive specialists always answer questions when they are, I really liked the result! Excellent price and quality! Thank you.

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    Reviewed Aug. 30, 2023

    I had a great experience with ALIGNERCO. I've had gaps in my teeth all my life. Thanks to ALIGNERCO, I can finally smile with confidence. Everything went perfectly according to their treatment plan. I couldn't be happier with their product.

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    Staff

    Reviewed Aug. 28, 2023

    I had an amazing experience with AlignerCo! I would not complain at all. From step one to the final step everything went smooth and was super easy to communicate with the support team they have. Thank you for everything!

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    PriceMaintenanceRates

    Reviewed Aug. 27, 2023

    The process from start to finish is smooth and procedural. They always listened to my feedback and even made some personal offers to me when I had issues like broken retainers. I highly recommend AlignerCo for both quality and price.

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    PriceEase of UseRates

    Reviewed Aug. 25, 2023

    Easy to use, convenient, and affordable. It took for a while to receive the set but after that everything is very easy and comfortable. I love the price and the convenience from this service. Thank you very much for the great service.

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    Customer ServicePricePunctuality & SpeedBillingValue

    Reviewed Aug. 25, 2023

    I went through the complete program and was highly impressed with the quality of the product, speed of delivery, and quality of customer service. I had braces in the past and that was a painful hassle that cost much more but then I stopped wearing my retainer and noticed my teeth shifting again. I was glad to be able to correct this and prevent worsening with very little hassle or cost. The whole system including the impressions kit costs $870 and comes with a high-quality whitening kit and retainer for free.

    All said and done I had my whole set of retainers within 2-3 weeks and had my whole program complete in 6 months from when I first ordered them. No payment plans, no visits to the orthodontist, or hassle. My brother-in-law used Invisalign and he couldn't believe how cheap and hassle the whole process was. He said he spent thousands of dollars, had many visits in person, and had a longer treatment program. If you are a candidate for the program this is the best value aligners you can get!

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    TechPrice

    Reviewed Aug. 25, 2023

    I was looking for a good Invisalign alternative and came across AlignerCo. I was skeptical at first but the reviews were great so I thought I would go for it. I got the clay things to take models of my teeth and it was pretty easy to get done. After that, I started my journey with the set of invisible braces I got in the mail. It was very easy to get used to. Over the course 2 years, I was slowly getting a smile I was happy with.

    After that, the retainers they give you to sleep with were working great, but I was missing some nights so I brought them out and about with me and that was a mistake, but they replaced them after I sent a couple of pictures of the state of my teeth and now I'm going to be more carful where I put my retainers. After everything, this was definitely worth it. I thought after 4 years of real braces and bareley any progress on getting the smiled that I wanted, I thought there was no hope for me. Luckily, AlignerCo was there to give me the smile that I wanted. Thanks AlignerCo.

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    Sales & MarketingPriceOnline & AppRates

    Reviewed Aug. 23, 2023

    I had braces when I was younger but began getting a little gap on my upper teeth. I wanted something easy to wear at night to correct the problem without being charged a ridiculous price. The app has been pretty straightforward with moving along through the process along with the customer support. So far so good.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Aug. 21, 2023

    I had braces when I was a teenager and never wore my retainer. 30 years later, my two front teeth were overlapping and one of my eye teeth was twisted. I needed braces but I had just paid for my son's and it was $5,000. Alignerco allowed me to get my smile back with a fraction of the price and it was easy. The customer service was outstanding! They responded promptly to my emails and I am so happy with my smile. I would highly recommend Alignerco!

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    CoverageTechPriceOnline & AppMaintenanceEase of UseRates

    Reviewed Aug. 21, 2023

    I had braces in my teens and one of my teeth moved a bit. It wasn’t super noticeable but it bothered me so I wanted something easy and economical that would fix it. I knew there wouldn’t be any major ortho problems since I had braces in the past so I was just looking by price and ease of use. I picked Alignerco on a Black Friday deal. Everything was pretty easy, I made my molds and sent them in. Got the smile projection which looked good. My package with the aligners ended up getting lost twice because it required a signature by usps, who are not reliable. So I had to go to the post office and pick it up.

    After that I used them as directed and my teeth came out straight. My first retainer broke after a short time and I hadn’t been mishandling it, so I asked to order another one. On their website the price is $250 for a retainer, which is way too much so they had a deal where if I reviewed the company, they would send a replacement. Hopefully this one doesn’t break. Overall received the result I was looking for with alignerco and would recommend them to someone in a similar situation.

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    PriceRates

    Reviewed Aug. 13, 2023

    I'm in my mid 50s and had braces in my teenage years. Things shifted in a couple of places and it always bothered me. This company was offering a package that was reasonably priced. Overall I had a good experience and satisfied with the results.

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    Punctuality & SpeedEase of Use

    Reviewed Aug. 11, 2023

    I am on the 3rd set of aligners and so far I love it. Easy to use. I wear them at night and I can already tell a slight difference. It was easy to get started and the aligners came quickly after the impressions and smile projection was approved.

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    CoveragePriceMaintenanceRates

    Reviewed Aug. 10, 2023

    After completing a year of trays my teeth are great. I was able to fix my front tooth that stuck out about a 1/4" past all my other front teeth. It fixed some other issues but did what I really wanted from them. The price on these cannot be beat.

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    Punctuality & Speed

    Reviewed Aug. 5, 2023

    On Aligner 3 with my Aligner process. I am one month into my Aligner process. I am on Aligner 3. I haven't progressed far enough to declare if the Aligners are working for me yet, but the experience has been easy. My complaint would be the poor edges around each aligner have been less than comfortable. Luckily you only use them, in my case, for 10 days and then you get to change to another. So far customer has answered questions and concerns promptly. Excited to see where I will be in 17 more weeks.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 1, 2023

    This company has been great to work with. They always respond quickly to answer any questions or help with anything. Will recommend to all my friends and family. I am so pleased with my results and how quickly it was done.

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    Price

    Reviewed Aug. 1, 2023

    These are great! They are very affordable compared to braces or invisalign, and work so much faster which I loved. They aren’t super painful, and made my smile look so much better! I totally recommend for those who don’t want to spend a fortune on other brands.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 28, 2023

    Alignerco got the job done! In a few short months I like my smile again! Now I see pictures of me and I’m not embarrassed to smile anymore. They always got back to me quickly and were professional. I also like the awesome teeth whitening kit that came with it.

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    Customer ServicePrice

    Reviewed July 26, 2023

    I'm beyond happy with my new, beautiful smile. The Alignerco customer service were great to work with and were with me every step of the way. If you're looking for affordable aligners with great results, this is the company to go with!

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    Price

    Reviewed July 25, 2023

    Halfway through my Alignerco aligners and I can smile again! I had a pretty bad overbite and misalignment. I still have some chips from bad habits but I plan to get composite veneers for that. Even if I stopped today, I would say it was WELL WORTH IT.

    1. These aligners are very durable: I have even EATEN WITH THEM IN multiple times, (cold, warm food) with no issues.

    2. They are invisible: I had to take them out to prove to a friend that I had braces on.

    3. They are affordable: No need to pinch pennies or save for months just so you can smile again.

    4. They work: Slight pain the first few days until my teeth move into place, but nothing major.

    I'm satisfied.

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    Sales & MarketingPriceRates

    Reviewed July 25, 2023

    I’m losing 4 of my teeth when I was child and after 30 I start getting much more space between teeth so I try Alignerco.. Reason 1 it was price..and when I finish treatment I got great result and glad to see my smile each day. Cons for me. It’s what they gave. Only 1 set of retainers on the end and you should buy them every 3 months..but they have discounts for sets so.. And to get result I put 3 bridges and one crown so to do the job you need more than only aligner in most cases.

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    Customer ServiceStaffBilling

    Reviewed July 23, 2023

    Extremely poor customer service, doesn’t provide the name of the “specialists”, the outcome was a lot different from the 3D image preview provided before payment was sent. Do yourself a favour, pay a bit more and get a doctor to follow up your concern in a professional way.

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    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed July 21, 2023

    Aligners were poor quality and had excess material around the edges. I wasn't able to wear them at work because the fit was so bad that I wasn't able to speak clearly while wearing them. I brought up concerns about the poor fit but every email I sent was met with a generic response telling me to continue treatment and that "...we promise the highest level of satisfaction." About halfway through the treatment, it started causing problems with my bite and my dentist advised me to stop. At this point, I asked for a refund but was told I was not eligible. My teeth are still re-adjusting back to normal many months later.

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    Punctuality & SpeedTimeliness

    Reviewed July 14, 2023

    Started my aligner journey 2 and a half yrs ago. I started my process of aligners with AlignerCo over 2 and a half yrs ago. After 37 aligners, people don't believe I had them. After each set after the 1st I went through 3 sets I told them what I wanted different and yes, I hoped for perfect but I wanted the most important issue fixed which was my front tooth that was crooked and my bottom teeth were pretty bad and are better for sure. I asked that they not protrude outwards yet they still do and the one tooth I had the most issue with is looks worse.

    I went to Smile Direct who did a computer model and they do your aligner preview the same day and in person. No trays, no waiting 3 mos for your trays and their preview was exactly what I hope aligner co could do. Went here to save a few hundred dollars- my bad. If I had it to do over again, I'd pay the extra few hundred dollars and save myself almost 3 yrs of ** and still being unhappy and trying to figure out what to do as I can't afford or want to go through a 4th set. They sent me new aligners to make me happy but asked me to take down my truthful review. Do it right the first time so u don't deal with this. Sad you can't post pics. My journey started in Oct of 2020 and sadly I need to probably see an orthodontist now or pay somewhere else because my bottom protruding teeth are hitting my top teeth and bothering me. Date of experience: April 26, 2023

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    Reviewed July 8, 2023

    I had a good experience with AlignerCo. I had some minor crowning and shifting of my upper and bottom teeth and after completing my treatment it was greatly improved. I received all aligners at once and everything was clearly labeled so I knew which step was next.

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    Reviewed June 23, 2023

    I had a very good experience with AlignerCo overall. I had braces as a kid and needed some relatively minor improvements after some teeth had started to turn and overlap. They straightened out as expected. I am planning to keep wearing the retainers at night and recommend buying a few pairs as the plastic will naturally lose integrity over time.

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    Reviewed June 18, 2023

    I’m about halfway through my treatment plan, and so far customer service has been really good. I’d recommend speaking up if you have issues with the projection plan, as they adjusted certain things based on my questions before the aligners were fabricated. For the price, I’d say this is the best deal around, and worth it completely.

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    Reviewed June 15, 2023

    I needed some minor changes to straighten both my top and bottom teeth. I had braces when I was a teenager, but didn’t wear the retainers for long. My teeth didn’t stay straight. I’ve been wanting to get the clear trays for a long time. I finally decided to check into my options. The orthodontist’s price was way out of my budget. I decided to give AlignerCo a try. The process went smoothly. I wore the trays all the time and changed them on the schedule. When I was done, I loved the results. My teeth on the top and bottoms are straight and exactly what I expected. Very satisfied!

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    Refunds & PayoutsMaintenanceStaff

    Reviewed May 27, 2023

    I had a really good experience. The team was helpful throughout the whole process and would even zoom in with me to walk through how to do impressions. They sent a treatment plan with a nice progression of what my teeth would do. It was true to experience. I had about fifteen sets of clear aligners. Treatment took about six months. The aligners are completely clear, and stayed completely clear. Pain when switching to a new aligner was minimal. The aligners did not tear up the inside of my mouth. After my treatment was done they did send a heavier duty retainer for sleeping in to keep the progress. They keep your retainer on file so if you break one it's easy to get a new one. Would highly recommend. Bonus is that I was able to use my flex spending account to pay for it!

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    Reviewed May 18, 2023

    Really awesome, took long to get, but half the price of competitors. And customer service was very good. I had a couple questions and always had an easy time reaching someone and they always had answers for me which I was worried about.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 17, 2023

    In February 2023, I did major online research for the most economical and highly recommended invisible aligner options available. My search led me to ALIGNERCO. I am currently on Step 5 of 15 in my ALIGNERCO journey, and at this juncture, I can highly recommend ALIGNERCO as being economical, easy to begin, easy to proceed with directions all along the way, as well as a very friendly staff with quick response time.

    I was given a personal staff member to oversee my journey. She did a one-on-one Zoom video session with me at the onset to ensure my initial molds from the Starter Kit were the absolute best they could be for my very best end result. I was able to approve the end result via 3D progress visuals on my ALIGNERCO app before beginning my journey. I absolutely love using the ALIGNERCO app to keep track of both my daily wearing hours as well as my aligner weekly/monthly progress. I highly recommend ALIGNERCO and am truly excited about having my absolute best smile in just a few more months. Thank you ALIGNERCO!

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    Reviewed May 13, 2023

    This is a classic you get what you pay for lesson. Alignerco seems much more reasonably priced than its competitors and and there's a reason why. This company is cheap! They nickel and dime you for everything. They make you pay upfront before you even get an impression and promise they will help you. This should be a warning sign. First problem started when I paid up front and the plan they sent me wouldn't solve half the issues they said it would (for reference Smile Direct Club was way faster, do a free consultation and kept going 'til I found one that worked). They refused to refund despite the fact that they would not provide the service promised. I was angry but couldn't get by money back and moved ahead with it.

    Got the kit and some of them were painful but it worked out fairly well. Didn't fix all the issues I had but they said that "it'd be future dental work cheaper". Gee thanks guys. Then came time to use the retainers. They are deliberately made more fragile than the aligners so they need to be constantly replaced. This is another huge red flag. They are paper thin and stopped working after about a week. So I switched by to my aligner and told them about it, and they apologized and knocked it down from $99 to $80. Still massively overpriced for the fragile retainers they sent but in for a penny in for a pound.

    Several weeks pass and they eventually ship to me (I'm convinced they wait so long to make your teeth ship back so they can charge you $200 for realignment) and the package is lost and eventually (absolutely no thanks to these guys, they were extremely unhelpful) and I got them. Broken. In a paper thin envelope. I can only assume something heavy was placed on top of them. I emailed Alignerco and told them the situation and send them pictures of the aligners as proof. Their response was "that sucks, pay $70 and we'll replace them." They could not be bothered to put these things in a box to keep them safe while shipping and they want me to pay for another pair and wait a whole month again to hope they come intact this time.

    At this point I've had it and I tell them I'm not paying to fix their mistakes. They refuse either a refund or to send replacements. They tried to negotiate on that said they'll ship them for free if I pay $40 shipping. Where in the world are these being made that UPS standard shipping is $40 for an envelope??? Obviously another attempt to con their customers. Now my teeth have begun to shift back making all the money spent on them wasted. Probably their goal to get me to purchase realignment. So here I am 6 months later back where I started and trying to get all the money I poured into this scam back. Don't buy from these guys.

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    Reviewed May 11, 2023

    This is a scam of a company that you should avoid at all costs. They will likely not actually straighten your teeth or issue refunds, despite their policies. I ordered from Aligner Co, had no issues doing the impressions and everyone at the company seemed friendly at first. The real problems started when I got my smile projection back. There was almost no difference to what my teeth already looked like, with there still being a lot of crowding and a couple teeth twisted sideways. When I asked for a modified projection I was told that this was the best they could do and urged me to accept it. No problem, I’m not a candidate so I’ll take the refund promised.

    Well asking for a refund gets you sent to the “resolution specialist” who will argue you in circles in hopes that you eventually give up. After explaining more about how they could not offer a better projection and that anything more would pose significant medical risks but also being unwilling to refund my money, they suddenly were able to offer a new smile projection. Not once has anyone been able to explain how they were insistent that the first was the best they could do but suddenly (when pressed for a refund) they were able to offer a better projection. Never once in this process did I speak to an actual dentist or orthodontist. Just their customer service rep and the resolution specialist.

    Well at this point I had lost all confidence in this company and did not trust a thing they were doing. The new projection looked impossible to actually accomplish (which based on their previous correspondence it would have been), still had crowding, and had gaps that didn't exist before. They essentially filled in gums that were not there in order to push the teeth out further and make more room. I am not a trained dentist but I know that is not how gums work.

    Aligner Co is still insistent that they can fix my teeth (despite telling me on more than one occasion that they could not and failing to provide an adequate smile projection) and would not issue a refund. At this point, I have already opened disputes with Affirm and the BBB. BBB could not mediate as Aligner Co continued to talk in circles, but their rating has now gone from Not Rated to F, so hopefully that will help others avoid my fate. Affirm was able to get me a partial refund, minus the cost of the impression kit. I am still fighting for the remainder of the money.

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    Customer ServicePunctuality & SpeedOnline & AppRefunds & PayoutsMaintenanceTimeliness

    Reviewed March 3, 2023

    Purchased nighttime aligners on 10/14/2022. Communication with company was incredibly difficult throughout the process. I have asked to speak to someone and have only been given the options to email with customer service. The language, descriptions, and, in general, email communications errors were constant prolonging each stage of the process. The impressions I mailed into the company were received on 12/13/2022 after poor instructions and therefore a 6 week loss of the impressions. I was told in an email that they had arrived and a "smile projection will be with [me] in about 2 weeks" which I did receive on 12/23/2022 and then approve on 1/8/2023. I was told that the aligners would be mailed in three weeks via email on 1/9/2023.

    On 2/9/23, 4.5 weeks later, I had to inquire if I missed an email notifying me of shipment. I was emailed on 2/10/2023 that the aligners are under fabrication and they will "expedite" the process. On 2/26/2023, I emailed again inquiring about the aligners' arrival, no response to that email. I received my aligners on 2/28/2023 at my place of business which was never given to Alignerco but was in my signature line on emails (example of the poor customer service communication). Upon arrival, the lower aligners have an obvious defect in the fabrication that creates an over-hang of the plastic which rubbed and caused a sore on my tongue.

    I shared why I felt they were ill fitting and now they are asking that I pay for the shipping for a new set of impressions. I had to repeatedly explain this to the customer serviceperson; it felt like they were just replying with pre-formatted replies and sometimes that they were asking information that was on the email they were replying to. The original timeline AlignerCo estimates on their website is 5 weeks from the date they receive the impressions. I did take longer to approve the impressions because of the holidays and vacation, but it still took 8 weeks from that date. Their communication and instructions are terrible.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Jan. 26, 2023

    The process wasn't terrible until I got close to the end. I paid for a package deal, which was supposed to include a retainer. The retainer was not in the package I received. I contacted customer support and they sent me a grainy photo of my aligners and the retainer scattered out on a table, but the retainer was not in the package when I received it. Customer service did not help at all with my issue, and their replies were very slow. I spent all this money for nothing because I don't have a retainer now that I've almost finished treatment.

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    Zach increased rating by 2 stars.
    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffTransparency
    After a positive interaction with ALIGNERCO, Zach increased their star rating on Jan. 16, 2023.

    Updated review: Jan. 16, 2023

    Refund issued after some tedious negotiation.

    Original Review: Dec. 24, 2022

    Do not trust this company! This is an outright scam. I purchased clear aligners for $895 on June 28th, 2022 and have still not received a single functional aligner. To date I was sent one set of test aligners, months after I originally placed my order, which did not fit correctly. When I repeatedly reached out to "Ele" (which is their anonymous customer service account which only sends automated responses on Zendesk) regarding my concerns, I was only told to "use chewies". I never received these chewies with the aligners, nor had any idea what that meant. I was not provided with proper instructions. I had to purchase chewies off Amazon and wait for them to arrive in the mail.

    Afterwards, when it became apparent that the issue with the ill-fitting aligner was not going to be rectified by chewies, I was made to pay for additional materials to redo the entire impression process while still not being provided better guidance on making impressions. I had to request additional guidance. Their responses led me to believe that I was capable of making the impressions on my own, which was obviously not the case. The instructional material that I did receive the second time around was vague and unhelpful. I was told that scheduling a video call was possible, and I quote, "if I was not convenient".

    When I called in to customer service line to try to speak with someone, I perceived that the blame was somehow being placed on me for the fabrication errors. Additionally, when they finally sent the second impression kit, they forgot to send trays with the impression materials, further delaying the process! They failed to provide me a return shipping label and I had to repeatedly ask for it before I was finally given a PDF of a shipping label to print out on my own.

    Then, after being told that my impressions were in their lab being evaluated, I patiently waited six weeks. When I finally reached out for an update, I was immediately informed that the impressions were unusable, and I would need to be sent a third impression kit and go through this entire process for a third time. Is it just me, or does that seem highly suspect?

    How would it take six weeks for them to even perform the initial evaluation of my impressions? Why was I not notified sooner that the impressions they approved for me to send in were unusable? Was there not a modicum of urgency placed on this matter? And does this mean they are in fact unable to accurately assess the quality of impressions beforehand, even with detailed sets of photos showing each individual impression from multiple camera angles?

    I have never once experienced a company that outright refuses to disclose the names of any of its employees. This is not an acceptable business practice, in my opinion. For all I know, I have not spoken to a licensed dental/orthodontic professional at any point during this process, and I am seriously questioning why there is such a lack of transparency and whether there are even any licensed medical professionals employed by this company... Their resolution specialist had the nerve to state that they were doing me a favor by sending ill-fitting test aligners, and made a point to express that the company was actually losing money by doing so, as if that somehow had something to do with me.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Nov. 8, 2022

    I first paid for teeth alignment in May 2020. Treatment should've been complete in May 2021, but now more than a year and a half later I'm still contending with new issues introduced by ALIGNERCO's treatment. Most notably, there are open contacts (teeth that don't touch) pointed out by my dental hygienist. Secondarily, the alignment overall of my lower teeth is still a bit off. I have reached out repeatedly to customer service, often with replies that are irrelevant to my concerns, often with delays of weeks or even months, and sometimes even being flat-out ignored.

    For a time, a very helpful employee was assigned to my case and got a new set of aligners to complete the job - but soon after their receipt I noticed in the motion chart that my two teeth with the biggest gap between them were not being moved at all, despite the before/after preview clearly showing that gap being closed, with the two teeth in question back in contact upon projected completion. I brought this to the helpful employee's attention, who acknowledged the problem; a new preview was created and the "before view" did not accurately resemble my teeth - which would seem impossible since there was a digital scan done! From that point, no progress has been made on my case for several months.

    ALIGNERCO would prefer that I take a partial refund and walk away; in principle I cannot accept this as my teeth have problems created by their treatment (monitored at every step of the way, and for which I was very compliant) never present before I began. One agent even told me something to the effect of "If I were you, I'd accept that preview" - referring to the one where the "before view" did not accurately represent the position of my teeth. I want resolution so that my teeth are properly aligned/spaced with proper bite. I have been all too patient already. I cannot more wholeheartedly advise avoidance of this company. I never had to fight this hard or this long as a consumer for basic fulfillment of reasonable expectations.

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    Reviewed Nov. 5, 2022

    ALIGNERCO is a complete Scam. They take your money and simply waste your valuable time. This company should be looked into and should no longer be in existence. Long story short; they took my money, sent impressions, which was timely sent back and only sent me 1 set of aligner, which took almost 2 months to be Fabricated. Wait time was about 3 months. They reached out to charge me more, Stating I needed to get new impressions done, starting the whole process from scratch. Please go with other companies that charge more but offer quality services.

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    Reviewed Oct. 20, 2022

    Let me start by saying that I went through the ALIGNERCO process (21 aligners) and was reasonably happy with the results—I achieved maybe 80% alignment (which is all they “guarantee” anyways). So I’ve rated Alignerco two stars for (only) the effectiveness of their product. However, the process was needlessly frustrating and upsetting, and much more expensive than the initial financial outlay would have suggested (I’ll explain their business tactics to extract as much money as they can later in this review). The worst of it is that I paid an additional $360 for final retainers that I have not received in over two months (although some of that time was spent working with Alignerco to provide additional aligners to first tweak my teeth further into place, but that attempt failed because they claimed that every mold I sent in was not good enough).

    After a subsequent week of reaching out to Alignerco to receive a refund (or the paid-for retainers), with no response, I have filed a BBB complaint (they have an F rating) and filed a dispute with my credit card company. I am now working on letters to the FTC, the attorney general’s office, local news agencies, and consumer fraud bureaus, and, if need be, I will file a claim in the NY small claims court to recover the monies paid. I am also fortunate that both of my brothers-in-law are attorneys as I will be reaching out to them as well.

    Alignerco Business Practices:

    1. After paying for an initial teeth impression kit, Alignerco claimed that every mold I made was not perfect enough and asked that I pay an additional amount each time for several more impression kits. This went on for three cycles. I refused to pay for the additional kits so AlignerCo sent them for free. I recommend that you not pay for any additional kits.

    2. The aligners seemed to have been (purposefully) designed to only achieve 80% alignment, just as their “contract” states. This forces a client to spend an additional amount ($250 in my case, which I refused to pay so they sent them for free) for supplemental aligners. However, they require that the client make new impressions and, not surprisingly, none of them seemed to be perfect enough for them to work with so they request an additional $25 for each additional kit.

    3. After initially leaving an honest but obviously scathing online review of Alignerco, they contacted me and asked that I remove that review in return for them providing the additional aligners at no charge. That’s when they sent the impression kit (they wanted to charge me $25 but I refused so they sent it for free), but then they once again claimed none were able to be used and requested that I pay $25 for still another impression kit. This one time, in good faith, I paid the $25. They sent a new kit, and, unsurprisingly, they claimed that none of them were good enough. That’s when I requested a refund for the already paid-for retainers—and skip trying to further realign my teeth (or to just send me the retainers).

    4. Since their “guarantee” is that you’ll achieve 80% or so alignment, my first round of 21 aligners left me with my top and bottom teeth hitting each other, thereby forcing me to purchase supplemental aligners or just put up with it, which is what I ultimately chose to do.

    5. My bottom front teeth became very loose during the alignment process—one became so loose I had to pay my dentist to install a splint after completing the 21 aligners. Beware that Alignerco, being an online company, doesn’t concern themselves with the amount of prior or during-the-alignment-process bone loss by examining X-rays. This is a vital element that is missing from the Alignerco process and had I known its importance beforehand I would have spent the extra money for a dentist-based aligner system like Invisalign. There were several other negative aspects of dealing with Alignerco but since they pale in comparison I’m leaving them out of this review. In summary, I would strongly recommend that you consider almost any other company for aligners.

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    Reviewed Oct. 17, 2022

    Should be a 0 star review. Our experience with Alignerco has been one of frustration and disbelief. They provided a defective product that results in debilitating injury to my wife's dental health, wasted our time by dismissively telling us we should just file down parts of the aligner when it wouldn't address the defect issue, held the treatment hostage by demanding $300 to refabricate their defective aligner, and after nearly a month of email exchanges has refused to refund us. Instead they dared to ask us to mail the aligners in so they could file them down themselves in response to our dissatisfaction and intent to escalate. Not a solution. I have no interest in continuing to work with a company that will injure my wife's health, hold it hostage for over 1/3rd the cost of the treatment paid, and waste our time with non-solutions. Basically, if anything goes wrong in the process, the customer is expected to cover all the costs. It isn't until you fight back that they try to "negotiate". If you can even call it that.

    The lower aligner is malformed causing a gap between the teeth and the aligner. Causing wounds and ulcers of the mouth as the bulging plastic slices against the tongue. She couldn't eat, drink, or speak without pain. This cannot be fixed with filing. You would have to remove so much material that you would compromise the aligner's ability to do its intended purpose. Effectively cutting off teeth from the aligner. Refabrication is absolutely necessary. By the company's own admission this is not a case of "refinement". They made it clear in the sales process that if we did not use the impressions kit properly that would be used to make the aligners then we would have to pay for a new kit. Understandable. Those are $50. However their licensed dental experts approved the impressions and treatment plan without any reservations. Which they also admit. This means that the defect arose in fabrication. That is the company's responsibility. Not the customer's fault. I am not liable for a company's mistakes.

    Avoid this company if you need aligners. You will save yourself a lot of time and frustration. You are effectively financially punished for anything that goes wrong.

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    Reviewed July 25, 2022

    I started my treatment with Alignerco back in January of 2021 for $1,300.00 plus $20.00 for the impression kit. I approved their treatment preview which displayed what my teeth will look like after the treatment is completed (before & after view). I followed the company’s strict instructions of wearing the aligners for the correct amount of hours and days. I took pictures of my teeth as requested every time I started a new step. As my treatment was coming to an end, I expressed my concern several times that I still had a gap between my front teeth that was NOT fully closed. However, the company kept reassuring me that the treatment was heading in the right direction. However, the results shown in the treatment plan was not achieved.

    Alignerco offered me a refinement plan for $200.00 to achieve further movement. I was shown a treatment preview again, displaying my desired results. During the second treatment, I expressed my concern once again explaining that I didn’t think the aligners were tight enough to provide any movement. After finishing my refinement treatment, my gap is still there!

    I contacted the company AGAIN to only be offered ANOTHER refinement plan for $150.00. I’ve already spent $1500.00 with Alignerco. At this point, I am extremely unsatisfied. Their lack of customer service is disappointing. They don’t provide you a way to contact a manager directly and when requested to speak to one it takes DAYS to get a response. Alignerco scams people of their money and provide unachievable results.

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    Customer ServiceStaff

    Reviewed June 11, 2022

    Alignerco review. June 2022. Bad news. Alignerco braces created a new dental problem for me, rather than solve my old dental problem. I had some crowding of my lower teeth. I followed the “daytime braces process” with new braces every two weeks and progress photos to Alignerco. At the end of eight months, Alignerco moved my teeth and created an “open bite.”. This was a new problem. I reached out to Customer Service for a continuation of braces to correct the “open bite” issue. However it appears that Alignerco cannot help me. As their process cannot solve this new dental issue, that they created. I would not recommend Alignerco to anyone.

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    Customer Service

    Reviewed April 5, 2022

    ALIGNERCO sends your aligners in 2 groups... sets 1 - 5, then the remainders. In my case, all sets in the 2nd group did not quite fit on top... my teeth are not even and the aligners did not allow for that. Every 2 weeks Alignerco asked me to send pics of how the fit was. Every 2 weeks I told them about the mis-fit problem. A dentist or orthodontist was never brought to the discussion. I never got a phone or video call with a person that could address the fit issue.

    The good news is that in spite of the fact that the upper aligners 'hang off' my top front 4 teeth by about 3/16", they are working. (They look wonky which is disappointing as I have to wear them in public). This is pure luck that they are working. The company seems to be purely focused on making the dental appliances. That is all they do, no allowance made for any adjustments or issues. You get one set, and that's it. The company finally stopped asking me for feedback on the fit; haven't heard from them in a while. Are they still in business?

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    Reviewed April 29, 2021

    I need more information I am still looking for the best place to get my children into an orthodontist to see when they can start the right direction as to when and where my I will see the procedure that is best.

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    ALIGNERCO Company Information

    Company Name:
    ALIGNERCO
    Website:
    www.alignerco.com