Tempur-Pedic Reviews

I just got my Tempur-Pedic. It took me a bit to get my husband to agree but we did and we fricken love it! My husband and I have both been long time back pain sufferers and this bed (we got the Rhapsody) has us sleeping through the night and waking up without the infamous pain. It's awesome and I'm happy. Truthfully the only reason I'm writing this is because I cannot believe there are people that don't like it. Let me change that, what I mean is I believe people are chronic complainers and I understand that it is a pricey purchase but I in no way would call this mattress junk. I think that everyone is different. Some people are never happy. I love my mattress but my mom likes Simmons so there ya go.

I have a fused spine and so thought their $79.00 cushion would be worth the bucks and so added two pair of slippers bringing my total to $172.00. They boast about 5-day receipt and "free" shipping. 11 days later I have a cushion that's hard as a rock and no slippers, however, my card has been charged the total amount and they "don't know" why the slippers are not here and "don't know" where they are as they do not have a tracking number.

We've had a king size firm Tempur-Pedic mattress this for three years and it has lost all support and softened in the sleeping area. Weight does not seem to matter. I weigh 135 pounds, my husband 230 pounds. Both sides are equally bad. The mattress is king size, so there is a ridge in the middle where no one sleeps. We are both experiencing terrible back pain and hip pain from the lack of support. Tempur-Pedic uses some silly method of demonstrating a defect in order to use the "warranty" they offer. You have to put a straight edge across the bed with a quarter in front to demonstrate a depression in the mattress.

I recently switched from a Sam's Club $300 mattress to the Tempur-Pedic $3K Queen size mattress. I've been sleeping on it since Dec 2015 and it has been awful. I'm a hefty man, 270ish, and am constantly rolling around trying to find a cool spot. The mattress is incredibly hot and I often wake up sweating. The mattress has also taken a 'shape' to it and is no longer stiff around my hips; more of a mushy sponge. I wake up every 2-3 hours and roll to another section of 'my side' trying to find a stiffer area for my back. Recently it has gotten incredibly worse. I think the mattress has given up trying to re-stiffen throughout the day. I would not recommend this mattress to anyone. I'm 27 and my doctor has told me this mattress is the cause of the sudden lower back issues I've been experiencing over the past few months. BUY SOMETHING ELSE!

Updated on 12/06/2022: I purchased a Tempur-Pedic and I am having this issue again for the 3rd time, but now they just don't want to admit it. I sent pictures proving the sinkhole is there but they don't really care. My wife and I are having back pain because of this. The area where we do more pressure is going deeper and deeper compared with the rest of the areas, like the head or fit. If I sleep transversal, I will be good, but obviously, this is not the way I want to sleep with my feet out of bed. I sent all info to the warranty department but they asked me to use a stick and a coin without anything heavy on top, and of course, that won't show the problem. They just don't care.

I spent almost $10,000 on a bed with adjustable base and the base is already broken within a month. The leg position is stuck in the elevated position. Of course this happens at night when I going to bed. I can't sleep like this... What a pile of junk. I'll never spend my money with this company ever again.

If anyone has issues with Tempur-Pedic I highly recommend going to their website and pursuing the warranty claim. I took the 4 pictures like recommended and submitted and by the next morning I had approval of full replacement. All I needed to do was go to the store and try out the 3 replacement mattresses offered, choose one, and call the 800 number. An order has been placed and a new one is on its way directly to my home and they will take care of the old one. Dealing with this company is so nice. Talked personally to someone, not a voice mail, and that person spoke English as a first language.

We've had this for almost four years and it goes gone very soft in the sleeping area. It's a king, so the middle, where no one sleeps, is still nice and firm. But the sides are like mush. We just came back from three weeks on hotel beds with no pain. After one night back in the tempur, our backs and shoulders are hurting. Way too much money for this to have gone bad so quickly.

My husband has some on again, off again, back troubles. He decided to buy a medium Tempur-Pedic mattress which came yesterday. He woke saying he had the best night sleep. I, on the other hand, woke as I had aged 40 years during the night. I sleep on my right side or my back. While on my side I felt what started as some pressure in my shoulder, hip and knee joints, which turned into real pain and forced me on my back.

I let my boyfriend pick the mattress and foundation. Spent almost $1400 which by the way is RIDICULOUS. Then to realize it is a horrible mattress. My back and shoulders kill me everyday. My boyfriend is suffering as well. I will pick next time and it will be a good old fashion pillow top firm mattress. We tried to return it - we specifically inquired about the 30 day home trial - purchased the protective mattress cover and THEY WOULD NOT TAKE IT BACK. Was told "you have to call on day 30." I called - left 4 messages and never got a call back. I still have the horrible Tempur-Pedic and the backaches - still am not sleeping right and I am still making payments on the cc. Worst purchase EVER. DO NOT BUY.

My wife and I bought our mattress and recommended base a few years ago... Well today when we began packing to move, we saw black mold growing on the bottom of the mattress. We have had the cover on the top of the mattress for protection and now we have mold growing? We live in a desert climate and do not have mold grow on anything where we lived! As soon as I unpack our U-Haul, I'm calling the manufacturer and getting either a refund or a replacement! Super mad and disappointed right now.

In the middle of February 2016 we purchased a Tempur-Pedic Cloud twin mattress. My wife is still complaining about the odor coming from the mattress that is in the spare bedroom. I finally put it on one of the beds in the master bedroom to get it out of the spare room. I have now found out that her complaint was accurate, the mattress does smell. After 4 months I reasoned that any residual orders should have dissipated.

I bought the 2 Twin XL and adjustable base with the Tempur-Pedic foundation. After less than 4 years of usage the compression in the center of mattress or "ditching" effect is horrendous. My back and neck pain worsens daily. The Tempur-Pedic warranty department says it has to be visually measurable on a "bare" mattress. The only time this collapses is with weight on it. Run, don't walk, from the Tempur-Pedic product line!

We bought our Tempur-Pedic when the company was actually Tempur-Pedic - you know, the highly advanced, cutting edge, highest quality bed you could buy. The stuff they put on space ships! We first tried a 4" foam topper for our old mattress, did a return on that nightmare before the end of the week. Then we spent about 2x more for a 12" foam mattress that was shipped in a vacuum packed tube that came with instructions to remove the tube and allow the mattress to "inflate" for up to 3 hours before using. That company wouldn't accept any returns for the first 90 days - they were hoping you would "get used to" the bed. My guess is they were mostly hoping you would spill something on it, stain it, lose your invoice or throw the packaging away before the 90 days were up but we returned that too - sunk right to the bottom of it - useless!

First, I must say that these mattresses are VERY expensive and we would not have purchased one had my husband not received a bonus at work. We would never have been able to afford a $5000 mattress otherwise. To us, sleep and comfort of sleep is one of the most important things in our lives. We have had regular mattresses over the years, even a top of the line pillow top one. That one was pretty good for a few years, but it sagged just like all the other mattresses eventually do. We are not big people. My husband is about 200 lbs and I am 135.

We have already replaced the mattress once and upgraded to the cloud and thought surely this is the ticket. But it is more of the same. I sleep on my stomach and sink in mattress so far that my arms are over my head and I wake up with a lot of pain. Really disappointed with the mattress especially considering the enormous price we paid for it. Never again!!

We purchased the King in 2 twin x-long pieces that are adjustable. PAID $10,000 DOLLARS!!! I have horrible back pain from the bed. How do I know it is the bed? Because I can sleep on our sofa, fall right asleep and wake up with no pain. I just came home from traveling, I slept on a pullout sofa bed that was 4" deep. Slept like a baby!! Be aware the store you buy the Tempurpedic from will NOT help you with a warranty issue. It has to go thru the company. They have a bunch of demand you must do before they will even consider warranty. You know they will never replace your bed. We are giving ours to goodwill and buy a regular mattress.

I writing this review as a heads up/warning to consumers who are considering Tempur-Pedic mattress for back pain. Although everyone's problems are different I found that even the "firm" Tempur-Pedic did not provide support and the form softened over time. Exchanging a Tempur-Pedic mattress is a nightmare with very poor customer service.

This bed causes severe hip pain and I would never buy another Tempur-Pedic.

I have just filed my complaint yesterday and have not heard from the company yet. I hope they are willing to help. Our mattress was an investment that has not paid off. After only 14 months we have definite sag on our King Cloud Supreme Breeze. We never should have bought this. It stunk for over a month, we "walked it" for a month to break it in (what the what? This is what the salesman told us to do), and now we have two trenches that we cannot escape from and it is just awful. Run run run to another mattress. I could not remove the cover for the photo attached, so you can imagine how bad it really is. It is like sleeping on a magic eraser.

We've had a $3500 Tempur-Pedic mattress for 3.5 years now. First 4-6 months was ok. Since then it's been a constant back pain every and each morning for both me and my wife. Horrible horrible experience, would never ever get close to Tempur-Pedic.

I have no idea why there are so many negative reviews. I've had my California King Tempur-Pedic Cloud Elite for over a year now and it's by far the most comfortable mattress I've ever laid on. The mattress did take a couple of months to fully break in and during that break in period occasionally you could smell the off gassing but it was nowhere near as bad as some people are making it seem like.

I had my $3,500 Tempur-Pedic only a year but it already sags in the middle and I wake up with back pain every morning. Please do not buy a Tempur-Pedic mattress and they will not let me return it for a another one.

Lower back PAIN. It's too hot! Can't sleep! Sometimes I wake up at middle in the night because I can't breathe! Be careful! Has something toxic I can feel in my throat! It's like close my throat and I can breathe! Can cause allergies even if you don't have! It's not was expecting what I expecting for my expensive Tempur-Pedic Cloud Supreme Breeze! Roll over all night. LOL. Unbelieve! The best seller of MATHIS BROTHERS. He did great! But the quality is terrible!!! I hope the company of Tempur-Pedic do a best deal for me!! I don't want to loose my money!!! Warranty or money back!

I'm really not sure why so many people are on this forum bashing Tempur-Pedic like it's the worst thing since the bubonic plague. To counter so much negative "press" that this mattress is getting I felt compelled to come online and give it some praise because it truly has changed my life for the better. I am not a USA native and came from a place with firmer mattresses were the norm and the whole "spring mattress" nonsense was sort of non-existent. Anyway, been living here for a good 11-12 years and I don't recall ever having slept properly on a spring mattress. And believe me, I have tried Sealy, Serta and the Original Mattress company crap and NONE of them gave me that feeling of being fully rested. And living like that for more than a decade has just warped my brain and put life in a constant state of fog.

My wife and I bought a new King bed 10 years ago. In the first 3 years we went through 2 more foundations that support the foam mattress. Year 5 our mattress began falling apart in balls and was replaced. Year 10 our 2nd mattress has compressed and makes our bones and muscles hurt. There are 2 spots that measure at 1 1/2" that are sunk in. They say our bed model is not made anymore and has to be replaced. They want us to pay $850.00 for a bed replacement. Instead of giving us a 20 warranty that we had on the other bed, they are only going to give us a 10 year warranty. We currently in a 60 day decision to go forward in getting an upgrade. I think we are going to pass since they can't uphold the original warranty we bought with our first bed.

Currently own a Tempur-Contour Rhapsody Luxe in queen size of that latest design with removable cover. My first Tempur-Pedic breeze mattress was returned to what I believed to be defective but replaced under their one exchange policy. After one year use of the Tempur-Contour Rhapsody Luxe I have yet to achieve >6h of sleep without waking up with a sore back. I called customer service to complain and request suggestion - to no avail. No suggestions other than try a different mattress. I spent over $4000 for the mattress and box spring.

Bought this bed almost 3 years ago and is still emitting chemical fumes. Have called Tempur-Pedic warranty several times and they have requested photos and measurements which have nothing to do with the smell. I have since lost my two 6lb dogs ages 11 and 12 years old to respiratory illnesses within 8 months and now I am experiencing respiratory problems. I need help in dealing with this!

We spend a long time deciding on how to spend our hard-earned money. What they tried to deliver wasn't even close to what we tested in the store. We returned it with the delivery men! Still waiting for 5,575.00 return of cash. You can't get a hold of any corporate office. I think the government needs to shut these scammers down! Do not use this company!

We purchased a Tempur-Pedic after an accident that left me with three broken vertebrae and an injured hip. We enjoyed our mattress for several years but then notices it sagged and we couldn't sleep on it anymore, we also notices dark spots. not knowing what they were. Tempur-Pedic was very helpful and promptly replaced the mattress with a "comparable" one as they had quit making ours. It was delivered last week, the smell was the first thing I noticed, it lasted and lasted, I slept pretty well comfort wise for the first night, then we both noticed that every time we moved a body part the other person was woken up.

I have had my Tempur-Pedic for almost 8 years. We are being swallowed by our mattress and the back/body pain is overwhelming. I thought that these mattresses were supposed to last longer than that. Our pain has been going on for a while. We have not gotten a good night's sleep in quite a while and I know that it's our mattress.

My situation is exactly the same as a previous post from Meagan in Florida. When we purchased the warranty was a full replacement of equal mattress. 2 years ago we started the appeal. 1st photos they requested more detail, 2nd set - they could not open. We received information from them that we could choose from several models which were considered similar quality, one of which was the contour Allura. Serious health issues came up so we didn't get back to the claim.

We slept on this bed for almost three months when I realized I could exchange it for a different bed within three months. So we went back to the store and purchased a different bed. We had to pay an additional $200 for delivery after paying more than $3000 for the Tempur-Pedic. We needed to "be approved" so that took an additional month or so before we could get the new bed. So, we had the bed for almost four months. During that time, the smell did not totally dissipate. And that was after totally stripping it and unzipping the cover for a week when we were away. The bed was very hard and very hot.

After moving this monster of a mattress from California to Washington, while still in the moving truck I noticed black, green & yellow Mold growing on both my mattress and on the recommended foundation! My wife has a very serious lung condition that started right around the same time we got the mattress. I can't believe with all the complaints they get about these mold issues that they would not correct these issues right away! They seem to constantly blame the customer for not having the correct base or frame but as a manufacturer and distributor wouldn't make sure you had the correct items before putting the bed down! I just want my $5,000 back and this mattress gone!

My boyfriend and I was unhappy with our old mattress he started to sleep in the floor. We decide to get something we both could have goodnight not wake up with back pain. We went to the store shopping for mattress. We finance this piece ** we haven't finish pay for yet. Now we both sleeping in the floor. Mattress firm don't want to take it back. Worse product ever.

I feel so bad for all those who made the large investments in the poor Tempur-Pedic products. I purchased a pillow from Relax the Back store. It was the worse pillow I ever had. I used it about 3 months and threw it away because there is a no return policy on pillows. Within 3 months it lost all of its support and made my neck worse. I almost purchased a Tempur-Pedic mattress at the same time. Thank goodness I didn't. A friend was a head nurse at a large well-known hospital, a new Director purchased Tempur-Pedic beds for the hospital. That lasted a short time and they had them all removed. I have slept on a Latex mattress for the last 6 years and it is wonderful. We recently decided due to my neck and back problem to purchase a split king all natural 100% synthetic with an adjustable frame so we can raise the head and feet.

Tried a Tempur-Pedic Cloud Elite mattress. It was very comfortable and of the right firmness. I ordered the mattress directly from Tempur-Pedic. The mattress I received was nothing like the one I tried in the store. I sank about 5 to 6 inches into the mattress. This did not happen at the store. I called Tempur-Pedic and they told me that sometimes the mattress tried in the store is not always the same firmness as the one delivered to your home. I felt that this fact should be disclosed. Tempur-Pedic refused to correct the situation and now I am stuck with a very expensive mattress I can not use.

Hello, I am very unhappy with my Tempurpedic Cloud Luxe QN MAT Queen size mattress. I am a side sleeper and I cannot get a full night's sleep. My shoulder pain is unbearable every morning and during the night. I try sleeping on my back with better results but I wake up every morning on my left side. It takes me a long time to fall asleep when I lay on my back. I also wake up every morning with pains and very tired unrested feelings. It takes me a couple hours to fully feel awake and I am a morning person and never had problems getting out of bed and feeling so tired. I am a young 77 year old man and healthy. Thank You.

We spent nearly $4000.00 on a new Tempur-Pedic mattress, pillows and cover. One of the pillows has gone flat and the retail store told me to call the company directly. The girl on the C/S phone was short and just wanted to get rid of me. They emailed me forms to fill out but the forms would not accept two of the fields making it impossible to complete and return. Why can't I just return the pillow where I bought it like any reasonable retailer? I printed out the forms and will mail them in and see where it goes. It is very obvious. They make it VERY difficult to honor a warranty issue.

We purchased our King Split Ergo Advanced System bed about 4 years back with what was a strong warranty of bed, mattress, components, etc. The wife's side of bed raised her head about 6 inches and the bed stopped; would not go up, nor go down. Read book, changed batteries all to no avail. Called Tempur-Pedic for assistance; held for 30 minutes, spoke to Ron (1st day out of training), gave details only to be told must send to higher level support. Transfer from Ron to Brandon, held almost 30 minutes, gave details - informed must transfer to higher level of support.

We got our first Tempur-Pedic in 2003. It was the Tempur-pedic Deluxe. About 3 years later, my side began to sag. My wife and I are not overweight and we weigh close to the same amount. We put in a warranty claim and Tempur-Pedic sent us a new bed. We got the Rhapsody. About a year later the same thing occurred. Luckily Tempur-Pedic again sent us a new bed, but we decided to go with the new Flex model. The Flex model turned out to be the worst bed ever. Both of us had increasing neck, shoulder, and hip pain. Tempur-Pedic agreed to do one more exchange, this time as a comfort exchange, not a warranty exchange. We ended up paying more money about $900.00 more for a new bed, the Rhapsody Luxe. We got it about 1 1/2 months ago. When we first got it, it was great. All of our pains disappeared and it was a wonderful sleep.

We bought a Tempur-Pedic Choice king-sized bed about 3 years ago. About 3 weeks ago, we noticed that the side my husband sleeps on "caved" in. We called for customer service and they told us that although they have a warranty, their first option is to fix the mechanism that caused the cave in. 3 weeks later, their man finally came last night and replaced the air chamber inside. They replaced with the wrong size but we were willing to try it out. Last night, my side caved in. Couldn't sleep the whole night. Called them at 2 am to complain. Now they have to send someone again to fix the other chamber. No replacement in the meantime while I suffer. Our mattress and our confidence in Tempur-Pedic are both deflating! I will never buy a Tempur-Pedic bed again.

We bought a 7K bed ergo plus Tempur-Pedic complete with all the bells and whistles. The bed came with Tall Metal Legs 12 inches tall. I then called to order the shorter version of the metal legs which according to their website will be fine for the bed we bought. I received the 6 1/2 inch legs but, it is made out of Cheap Wood! To make things worse, it is too short and is hitting the control from under the mattress.

Every 3 years, the motor goes out. This is a GUEST room bed that is used maybe 3 times a month. Only raising the head feature is used. It costs nearly 400.00 to replace the motor and instead of wireless, it becomes a wand attached to the bed. POOR CONSTRUCTION FOR THE PRICE.

My husband and I purchased a Tempur-Pedic 3 years ago. I took the bed apart yesterday to move. I was horrified to see mold all over the box spring and mattress. We live in a well heated/air conditioned home. It caused me to think maybe why my husband and I have been sick so much! I called the company and they were awful! They said "Tempur -Pedic didn't put the mold there". Well, customer service should do their homework and see that it is becoming a common problem with their product. There are several cases of this same issue. I would not recommend this product or anything from this company. I will continue to fight this. Meanwhile we had to go out and purchase a new bed after only 3 years... Not happy.

I bought my Tempur-Pedic Cloud Elite from a bed 'mega-store' but one with decent values so I heard from other businesses. The sales person is always nice, I got decent financing at zero percent, put some money down and I've had for a little over a year now. Our power went out today and I have followed the directions meticulously for how to reset the remote control (it also happens when someone in the dense neighborhood I live in changes their garage door code - it throws my bed off... crazy, I know...) and I can only get the massage motor to work again. The bed is stuck in an upright position and customer service is closed. But, I'm not an idiot- I know I am following the directions correctly - I've had to do this before.

I received blue pillow cases. I didn't recall ordering blue. I decided I wanted white, did not open the package. I read their policy, called the company and through a very bad connection the policy was read aloud to me. They will not exchange the pillow cases. I have not dealt with a company that will not accept a return if the package is unopened and undamaged. Tempur-Pedic will not. There are many other memory foam mattress companies out there. When the time comes to replace mine I will not be buying from Tempur-Pedic. Their policy isn't about a reasonable profit margin, it's about greed.

I had grand bed king size. Had some issue with high and low spot. They agree to exchange it after I send them invoice and pictures. Within few hours they told me they will send me new one within 14days. I like this kind of service. I willing to pay extra for service if problem with product. I do have 25 years grandfather in warranty. This was about 4 years old. I am hoping not to have any issue with my new one as many mention here.

Tempurpedic Cloud Supreme - This bed is comfortable. It does take time to break down. However, I hate this bed due to the fact it holds heat like a heating blanket. My husband and I have done nothing but sweat EVERY night in this thing! We've changed the type of sheets, covers, etc. We've turned the a/c down to 66 at night hoping that would help, no it does not. If you are a hot sleeper, I highly do not recommend this mattress for you!

HELP!! We went months trying to find out what was causing our health issues, breathing problems, stiff joints, fatigue, swollen eyes, achy muscles and FINALLY after hearing about others with Tempur-Pedic mattress issues we decided to research. We changed to a different mattress for a few weeks to see if this was the cause and within 2 nights our symptoms went away!!!! We never dreamed it could be our mattress!!! We suffered for over 10 months! Now we still owe a huge amount on this expensive mattress! Can anyone give any suggestions?

Seven years ago I purchased a Rhapsody queen bed model from the floor. I didn't have to go through the chemical smell or breaking in process and absolutely loved this bed. With the big 4k price tag and 20 year warranty, I expected to have it for a long time making the expensive price worth it. Then a few months ago tragedy struck and I found myself flooded out of my apartment. In a whirlwind, with the help of church friends, all of my belongings were shuttled off to a storage shed. After the dust settled I found my bed stored on its side and impossible to get to. Being that the thing weighs a ton, it's impossible to store it flat and on top of things, or to store it flat on the ground where it takes up a lot of space. I held my breath and hoped that it would still be alright.

Tempur-Pedic gives you a 20 year warranty. I filed due to indentation in the middle of the bed and complained it was hurting my back. I submitted everything they had requested. I filed a claim for warranty twice and was being denied due to stains on the mattress when it was only the mattress cover that they had seen and was deteriorated. I sent them another set of pictures without the mattress cover with no visuals of any stains and still was being denied for stains on the mattress cover which makes absolutely made no sense. I can't believe I paid thousands of dollars for a bed and they can't even honor their warranty.

I tried a Cloud 19 mattress in the store and decided to treat myself as I have arthritis. The mattress I received was nothing like the one in the shop. This is like sleeping on a brick!! I have been in so much pain. I have had to buy a costly topper to help a little with the hardness. I contacted Tempur and they are not interested... Other reputable companies offer a comfort guarantee, but not this shonky mob!! Once they have your money, they just don't care!! DON'T WASTE YOUR MONEY!! It is nothing like a "Cloud".

Bed sleeps warm causing sweat which in turn creates mold. Tried to make a claim and they said my warranty was voided because my railing wasn't a tempurpedic rail. Yep, 3 grand down the drain. Tore the bottom cloth from the box spring, bleached both the box spring, the mattress and all the covers and let them rest for over a week. Check every now and then for mold and only found some about 2 years later. Minimal amount. Enough to spray off with bleach.

I am very disappointed that I paid over $3000 dollars for a product that was supposedly going to be the savior for my sleeping issues. This has been a living hell for me and my girlfriend trying to sleep. We constantly wake up in the middle of the night tossing and turning. I have already had it replaced once with the warranty, and this one's not any better than the last one. A waste of money big time!!!

Wished I had pages to write all I've experienced in the past 4 years after purchasing a Tempur-Pedic cloud mattress. I was told it would be 4-5 days before I could sleep on it because it had to "gas off". I was never able to sleep on it, but when I finally got the bed store to take it back 10 days later, I had acute bronchitis caused from chemical poisoning. I experienced terrible respiratory symptoms like ears ringing & mouth/throat felt like hot chili peppers. After seeing 4 allergist (all specializing in separate areas) it was determined I have MCS (multiple chemical sensitivities). I now cannot be around any scent on any product (laundry detergent, fabric softener, soap, shampoo, perfume, lotions, toothpaste, on and on.)

After testing out tons of mattresses, we decided on the Cloud Luxe Breeze - the softest Tempur-Pedic option. We wanted the best of the best and thought we were making the correct choice. In store, it felt amazing. It was everything we wanted. Then our Cloud Luxe Breeze gets delivered. I thought there was a mistake. It felt nothing like what we tried out in the store. We went from sitting on a cloud in the store to sitting on cement at home. I checked the mattress that was delivered and unfortunately it was the correct make and model. As I do more and more research I have found that there are so many others that have the same issue. I still can't believe the difference in what they give you vs. the in-store demo mattress.

I purchased the Tempur-Pedic Cloud Supreme 3 years ago. The sales representative said it had a twenty year warranty. I have been experiencing really bad back pains for which I am now seeing several doctors. I went to the store where I purchased the product and was told I could replace the bed at my cost. When there is a class action suit I would like to know, as I would like to get my 4,000.00 back and buy a new one.

Purchased bed Dec 2014. Husband starting experiencing knee pain after approx 3 months. Orthopedic surgeon says torn Meniscus. His feet do not lie flat on the surface of the bed when he lies on his side, so his knees torque, resulting in the torn Meniscus. Started contacting Tempur-pedic. We financed this $4,200 dollar bed through Tempur-pedic recommended bank (Wells Fargo). Not looking for refund, just take the mattress back and remove the remaining balance. (Approx $2800). Not willing to do that. Want us to "exchange" for whatever mattress we want (one time only), and should the mattress we select be of lesser value, NO CREDIT GIVEN!!!!

I ordered a California king bed through 'The Mattress Firm' at our State Fair. A tempur-pedic breeze with the adjustable frame. The tags said California king 84x72. The actual dimensions of the mattress were 80x70. They sent subsequent mattresses to replace the one they sent and all the others were actually smaller when measured. Beware. I'm contacting the FTC in one week if this mess isn't resolved. I think I have been patient enough as the first mistake was delivered on 8/20/2015.

Ever since we purchased our mattress two years ago we've had nothing but back pain and it's too hot, especially in Texas. It also pushes up in the middle and you sink on the sides almost rolling off the bed. I wish I could take it back. It's bad on both of us but we still owe over 2,000 on it, smh.

I purchased Tempur-Pedic Contour Rhapsody Luxe King at Mattress 1 in Conroe Texas 77304 on June 7. Price 3,999 plus box spring 500 = 4,499 plus tax 371.16 = 4,870. I tried to used and sleep on it over 40 days because I think that is not from your mattress. I got allergic reaction. I was so sick my skin started hives around on my body red and rash and extremely itchy and vomit. I took allergy medicine every day but it was going bad more and more every day. After I went away from home and stay away from Tempur-Pedic and don't sleep on Tempur-Pedic I didn't have skin allergy, so I knew for sure that because of Tempur-Pedic. So I contact Mattress 1, they let me exchanged mattress on Aug 10 BUT they took Tempur-Pedic mattress and box spring. Then I have to paid for another box spring $500. The price of my new mattresses are same total price 4,870 but Mattress 1 charged me for box spring $500.

The bed has a mechanical frame that broke in the center and will not lie flat. I have had no luck with product support although the bed is less than 2 years old. The support agent told me I needed to send him a picture. I have no camera and I am handicapped anyway. They no longer have a sales shop in The Villages, Florida but I believe there are shops in Orlando and Tampa Areas. The support clerk refuses to send a rep to decide if it can be fixed or needs to be replaced. The warranty is therefore useless. I have sent them a copy of my purchase invoice. If the idiot I spoke to had any idea of the construction, the problem would be obvious.

I'm in contact with Tempur-Pedic/Sealy over a warranty. Upon reading their warranty over and over again, it appears to me that Tempurpedic/Sealy is not handling warranty claims in such a way that does not match their warranty - therefore breaching their warranty promise and misleading consumers. This results in charging consumers an extreme amount when a product is no longer available. For example: I have a mattress. The "+1 inch dent" (multiple dents) in the mattress is covered by their warranty, deemed defective. However, they no longer make the mattress that I have - which cost about $2500, approximately 8 years ago (I still have the receipt). As a result, they have given me (3) options that they feel to be comparable. When testing these mattresses for myself, they are NOT comparable. They have a much cheaper feel. One is actually cheaper in price! 8 years later. How is that a comparable mattress?

I purchased a Tempurpedic bed about a year ago. When it arrived I was thrilled and enjoyed sleeping on it for a little while but after a few months my shoulders began to hurt and as time went on the pain got worse and worse. I realized that my joint pain was caused by the Tempurpedic bed. The bed is horrible and it keeps getting worse as time goes by. Not only is it causing me joint pain it is also causing my muscles to feel fatigued every morning that I wake up in it. I paid more for this bed than I would have paid for most other beds and it looks like I am going to have to purchase a new mattress and endure the loss of thousands of dollars.

I bought a $3500 Tempur-Pedic mattress from Denver Mattress with the hopes that it would be a lifetime investment. The mattress is so hot I can't sleep, even in the winter. This is the stay cool "breeze" model as well. It's so hot it's unbearable. Also if you sleep on your stomach you will suffocate. The mattress sinks where it feels heat, not where it feels weight and that is why it works so terribly. All memory foam is a scam. My lower back is always in pain and I would do anything to sell this piece of junk sleep oven.

We bought a Tempur-Pedic mattress spending about 3500.00. We had just taken back our Sleep by Number, which was a horrid experience. When trying out the Tempur-Pedic in the store, it felt great. I thought this was a wonderful purchase. Unfortunately, as time went on, which is now about 6 months, there is not a night that I don't wake up in pain with back, shoulder and neck pain. The warranty is up, and I am fed up. Tired of paying high prices for beds that don't provide any relief. I miss my old, pillow-top mattress. Unsure what to do, since our warranty has passed. Stuck with a bed that is HORRIBLE in my opinion.

Broken foundation. Just wanted to comment after reading reviews. I am fighting back tears after reading reviews of other customers with problems. I just called today and am in the process of sending the required info. So far it seems doable. I can only hope and pray that things will go smoothly. I had always wanted a Tempur-Pedic and had been fairly satisfied until it began sagging. I'll post how it goes.

This mattress was highly recommended to us, however, it is the most painful purchase we have ever made. I am in my thirties and I wake ever day to numb arms and pain all over. I generally only sleep about 3-4 hours, it's so uncomfortable. We have other mattresses in our home and I frequently have to sleep in another room because of it. We purchased the recommended divided mattress due to my husband having sleep apnea. Major mistake. I spend have of my night trying to get out of the crack in our bed. After spending over $10,000 on this system we are stuck with this torture device. I really hate having to give it the one star required to review. RUN, don't walk away from anyone trying to talk you into this bed.

I bought an Original Tempur-Pedic mattress 15 years ago, and loved it. It still is a great mattress. (This was back when this was about the only mattress they produced.) When I was in the market for a new mattress for another room, I looked at Tempur-Pedic again, and noticed they had many other options besides just the Original. It seemed like they had a bed for every circumstance. As it turned out, this newer model that I bought quickly gave way to sagging in the middle, and caused me back and neck pain regularly, such that I would go sleep on my old mattress. But once I got off the mattress, the bedding would bounce back, and so I couldn't return it for being defective, although it clearly was insofar as providing a comfortable sleep.

We purchased a Tempur-Pedic mattress 10 years ago after my husband had a neck fusion. The bed slept fairly comfortably for a couple years until I began having back pain. My massage therapist pointed out once that it appeared that my spinal vertebrae were compressed on one side which meant that my spine was being hyper-extended due to lack of mattress support (I typically sleep on one side). We soon noticed that the bed had two soft "canoes" where we each slept, and we requested a new mattress. We sent in the required photos of a broomstick lying across the bed with a quarter standing on end under it to demonstrate the sagging quality of the mattress.

We bought a Tempur-Pedic Cloud Luxe Breeze mattress exactly one year ago. The first 3 months sleeping on it was fantastic. Perfect sleep, super comfy. After about the 3rd month (when the return policy was now void), we started getting extreme back and neck problems. We checked the mattress to see if it was sagging, but it doesn't appear to be. Oddly enough, some nights we get great sleep, but most nights I am tossing and turning in extreme pain. We both started going to a chiropractor because we didn't want to believe it was the mattress causing our pains. We have spent hundreds of dollars in chiropractics and massage therapy to fix our necks and backs. Might I add, we are both 27 years old and extremely fit and healthy people. After a month-long vacation in Italy, sleeping on different hotel beds, we were pain-free for the first time in a year.

I ordered the TEMPUR-PEDIC pillow and after opening the box, the fumes from the pillow were overwhelming... it smelled so strong, I had an instant headache (smelled like oil or gas). This was to be a gift to my daughter (who has asthma) but, did not want to take the chance of her having an asthma attack. When I asked to return it, I was told they do not take back small items! Also was told to air it out. I felt this product was defective & have since read on reviews that other people have had the same problem!

I purchased a Tempur-Pedic bed system about 2.5 years ago. Within the first year, both mattress and the foundation broke (mattress sagged and the foundation wooden base broke). Now, I want to be clear that my wife and I are not big people. FYI, our combined weight is way less than 300 lbs. I figured I got a lemon so I called and had them replaced which took me about a month. The following year, the foundation broke again. So, I thought I just am not lucky at all. Again, I called the unfriendly customer service/warranty folks at Tempur-Pedic and replaced the foundation. They could not get me the one I purchased because the color I had was discontinued.

I suffer with chronic hip pain due to a genetic deformity. In 2010, I purchased a Sealy mattress from Mattress Firm. The pain that I experienced from that mattress was indescribable. I returned the mattress and worked with my sales associate to find the right mattress. She recommended the Tempur-Pedic Cloud Supreme. The second I laid on it I knew I had found "the one." I also purchased 3 of the Tempur-Pedic "squishy" pillows.

On May 27 I bought for a foreign friend 1 set of leg set 6.5 inch and I made a mistake on the length of the legs. When I received I found out that the bed was still too high. We are talking about a couple around the 70's. I call the customer service and I told them that I would like to replace for a lower one 4.5 inch. For my surprise they answered that they don't accept returns on accessories unless the parts show some defects. Despite several requests saying that I wasn't return it to get my money back but only to replace it for a lower leg they didn't even paid attention to my words and I had to place another order and pay again and making me keep a set in my storage room that I won't be able to use. It is the worst customer service in all USA. I do not know how do they expect to improve their reputation with this kind of service.

I had high hopes Tempurpedic would solve my awful sleep issues. I carefully consulted with a local mattress dealer - Mancini Sleepworld and chose the Cloud Supreme, and when that model was horrible soft and sagging I went for the Contour Elite. To make a long story short I can say I ended up foolishly purchasing 2 different models in desperation. Don't even try and return these you will waste your time. Here are the issues:

I have had my 5K Temp Breeze model mattress for about 3 years. I logged a complaint about the back pain both suffered by wife and myself. I got the runaround. This issue has continued to the point that I now sleep on the floor. This is the worst investment I have ever made. The mattress is not even paid for yet. Do not consider this company's product when selecting your new bed. Why does no one help the customers suffering from the issues experienced by this company?

My husband and I were told to choose a mattress a little more firmer than what we liked because it would soften up within a few months. This didn't happen. 4 years later it's still very firm. The mattress protector we bought did not keep liquids from the mattress either. Not happy.

In the past I have had no mold in my house, however, this bed became unbelievably Moldy after 12 months. This caused myself and my children to become sick. Do not buy this bed. It's a horrible mess to clean up, it's not that comfortable, and it's overpriced. This is a Flawed product made by a company that does not care about the consumer! Run from this mattress. Do not bring it into your home. They're filthy and horrible.

I've had my bed 10 years. The mattress lost its firmness. They jumped me through the hoops for 2 weeks before another was delivered and it won't stay on the old wall-hugger foundation. It doesn't bend on my adjustable bed. And I have about 20 books stacked under one side so I won't slide off but I still would wake up on the edge, almost ready to slide off.

We purchased a Queen Rhapsody about a year ago. I have fusing vertebrae in my back and neck (Don't play High School football unless it will pay your college). I have a lot of back pain, but was told a few years ago that sleeping on your stomach will compress the spine which has made big improvement. I tend to sleep hot, but the Rhapsody doesn't seem much hotter than the coil spring this replaced. I do sleep with just a blanket and ceiling fan when it is warmer. I used to sleep on other mattresses and have my hand go numb or really bad sharp pain in my shoulders, none of those issues with this bed. Some reviewers said it ruined their sex, not so. I am 6' 0" and 275 lbs and love the bed. I guess you are supposed to rotate the bed horizontally, so will do that next time sheets are changed. We got our bed as a last year model clearance at half off. Not a floor model but still in plastic.

Tempur-Pedic just replaced my mattress. The transaction was so easy! I bought a Celebrity King 6 yrs ago. It began to sag & I called them. They sent me a list of new mattresses to choose from (an extensive and generous selection). After following their instructions, they approved the exchange and within 3 weeks, I have a brand new Rhapsody Luxe mattress. I loved the Celebrity and hope to enjoy this new one just as much. Thank you Tempur-Pedic!

Run, do not walk, away from this company. They do not provide adequate service for their product. My daughter purchased two Tempur-Pedic beds to the tune of over $10,000, and for over a week she has needed service for the bed she is using. She has literally spent hours on the phone trying to obtain service only to be transferred from one department to the another with no one providing a resolution for the problem.

I went in to my local Sleepy's - where I have ALWAYS purchased my beds - since they first opened and described the issues I was having and was literally pushed and coerced into the Tempur-Pedic Mattress... the sales person claimed to be knowledgeable about my circumstances and pushed me into buying the most expensive bed possible - despite the fact I am already on disability with chronic neck and back issues and could not afford such a bed - she made a huge deal abut selling me a floor model - I am now STUCK with this monstrosity which I cannot put in ANY other room in my house (I have a 200 year old home and it will not fit upstairs in the THREE other bedroom upstairs - I am stuck with it in my Master bedroom on the first floor) and I cannot afford another bed.

Please please do not buy the Tempur-Pedic mattress. My husband and I got horrible back pain and woke up every morning stiff and unable to walk. We thought it was long hours of work and physical activity accompanied with aging. Until one night that I decided to sleep in my guest room which has another mattress and I slept and woke up perfect NO PAIN. I thought it was a coincidence and went back to my bedroom the following night. Again woke up in extreme pain in the lower back. Long story short went back to guest room and my husband and I are finally sleeping and no back pain for the past 3 weeks. I am throwing the Tempur-Pedic away!!!

Was approved for replacement mattress. After it was approved I disposed of original mattress. Was told by Tempur-Pedic that I cannot get replacement since I disposed of their garbage product. Ridiculous.

I bought it for a very expensive price compared to other brands and models, thinking I was getting what I paid for. WRONG! I got permanently deformed within 3 weeks. Now I have chronic lower back pain. Thank you Tempur-Pedic.

DO NOT BUY TEMPURPEDIC! I purchased a king mattress with box spring. The box spring broke and when I turned it over to fix it I found massive amounts of mold growing inside the box spring. No mold on floor or wall or bed skirt or carpet. INSIDE the box spring. Tempurpedic said there is nothing they can do as the warranty does not cover mold. I've had box springs of all types over the last 30 years and this has never happened before.

My issue is not so much price as it is the fact this bed HOLDS in YOUR BODY HEAT! Also, we were told if it goes down from wear, even a 1/4 inch, we could get a replacement. I have not been able to reach anyone with this issue!

My wife and I purchased our tempurpedic mattress from the factory approximately 10 years ago. We were told that it has a 20 year limited warranty. We are unhappy with the mattress due to it having gone from the soft comfortable mattress when we bought it to a slab of concrete that it is now. I have tried to file a warranty claim with this mattress twice before and was told that a warranty packet was being sent to me to file a claim.

We bought the hybrid and allegedly best bed on the market, Tempur-Pedic's air and memory foam combination. The bed is so poor, it collapses in the middle. The bed seems to lose air although the meters show it is not, but worst of all, no acting on warranty. We literally both wake up bent over in pain, the LUMBAR collapses but your head and feet stay higher no matter what you do. So it feels like a bad night in a hammock. Worst yet, a ridge has seemingly developed in the middle that makes this feel like we can barely touch each other.

I purchased a queen sized bed about ten or eleven years ago paying Mattress Warehouse about 3000 bucks for it. It has developed soft spots and has become lumpy. Now it is like trying to sleep in a culvert always on an angle. Every morning i wake up to a backache that takes hours to go away. I asked for warranty assistance from both Tempur-Pedic AND mattress warehouse starting in early January calling the Mattress Warehouse Customer Assistance line multiple times. Each time I was asked to leave a message and they would get back to me during the next business day. My next approach was through e-mails and that brought curt responses. I will not every buy from Mattress Warehouse ever again.

I worked there and their product is awful, and I don't want someone to spend 6000 dollars on something they won't like. I can't say much due to the confidentiality agreement, but they are not very well made. Wish I could say more but the confidentiality agreement forbids me to do so.

We have had a Tempur-Pedic bed for approx (4) years, and as of late (within the last six months), we have been experiencing some strong odor. It seems like someone spilled waste oil under the bed. It can be quite strong and times make us feel nauseous. We have tried to contact the manufacturer via the warranty department to discuss ways of eliminating this odor, or what others have done to eliminate the odor. We did not have an issue the first few years, but lately it is almost unbearable.

We tried to get Tempur Pedic to make good on it, but their requirements for paperwork were impossible to meet. Steer clear!

We have spent $8k on mattresses and foundations and were now told we have to pay for a different height legs (which is ridiculous) since we are having problems getting in and out of the beds. We also found that the remote auto shuts off on the massage functions after 15 minutes or so and you cannot turn the massage on again for approximately 30 min.

We were not aware of all the cords under the bed of our Tempur-Pedic mattress. The sheets are almost impossible to get on the bed because of the power hoses to the bed. I did not realize nor was I warned of all the cords and limitations to this bed. I assumed (wrongly) that the cords were tucked up into the bed and that sheets would still fit.

They do not follow their own warranty policy. We spent a little over $2500 on the whole set in 2010 and it's the worst bed EVER! Don't buy from them. They promise you it's the most comfortable sleep you'll ever have. It's all just a sales pitch. Now I know why they are only rated 1 1/2 star. Our bed is worn down where my husband and I wake up in pain from our back. My husband sleeps on the couch due to our bed being the crappiest bed we've ever owned. So I advice you DO NOT BUY A TEMPURPEDIC BED!!! They wanted to charge me to replace my bed because the one I have is no longer made and they don't have one equivalent to the one I have. So if you currently have this same problem tell them you want to speak to the supervisor to get anywhere. Hope this helps anyone that's thinking of getting a TEMPURPEDIC because they suck. And I wouldn't even give them a 1 star if it was an option because that's how bad they are!!!

My mom worked hard for years so I bought her a new bed from this company six years ago, now this bed that we paid over a 1,200 is falling apart! We have a Tempur-Pedic warranty of 20 years! No one is trying to help... DON’T WASTE YOUR MONEY, THIS BED IS HORRIBLE!!! IT’S FALLING APART FROM THE INSIDE OUT!!

My wife and I purchased the Tempur-Pedic Cloud mattress and Tempur-Pedic foundation. We thought it was amazing until the past 6 months. Both of us haven't been sleeping well and noticed the sagging issues on both sides of the mattress leaving a ridge between us and stiffer on the edges as well. I started looking into the issue and realized that we aren't the only ones having these issues.

We have had the mattress for 8 years, and the middle is starting to look like a u-shape form. The bed is no more comfortable for my back, which is why I purchased it in the first place. Now I'm stuck, retired, income fixed. I spent a lot of money!!!!

We purchased an Tempur-Pedic Cloud. In 43 years of marriage, it was the first new mattress and was so proud of it. My husband's health had been bad for 7 years and thought this would help him. When buying a mattress, to have a good warranty, you have to purchase a protector cover. We did and on 07-17-13 it was delivered and set up. On 7-28-13 my grandbaby leaked out of his diaper. I called the store purchased at and said they haven't heard of a problem with the mattress protector and gave me a number to GBS Enterprises. Told me to blot dry wash the protector send to them and they would check it out. So 7-29-13 I sent to them. On 9-10-13 received another protector in the mail. I took pictures and sent to GBS and no reply. Did everything by the book.

Recently purchased the Tempur-Pedic Cloud twin mattress for blissful sleep, wrong choice for me. The mattress is way too firm. All night long, I toss and turn with painful neck, shoulder and back soreness. I sleep on my back, and am slender. As an arborist, I have shoulder/back aches and pains from my work. I wanted a comfortable nights sleep. The sales rep at the Sleep Center told me to lay the Tempur-Pedic mattress on the floor and walk on it to soften the gel. So far, nothing has worked. It's been 7 weeks of sleep misery. I plan on returning the mattress soon.

Purchased a Tempur-Pedic mattress, the Cloud Luxe Breeze, the base that moves the head and feet and vibrates plus the purple pillows... WE LOVE IT ALL!!! We have had the best sleep we have ever had in our lives. The bad thing? We wanna stay in bed day and night. We now drink coffee in bed without having a jillion pillows to hold our heads up to watch tv. We made an excellent choice in beds. I was online a few days trying to decide which mattress to purchase and then for two days I stayed in stores. Nothing like it. As I am typing this... Yep I am in bed. We lay down and both look at each other and say... AWWW!

I bought the Tempur-Pedic because of all the good reviews, boy what a mistake!!! It turned out to be the mattress from hell. The price was the highest ever paid for a mattress so I thought it would be good, wrong!! Had backaches from day one, but they claimed you had to adjust to it. After two years and a lot of the time on the couch, it was replaced with a cloud from heaven and not even close to the price of the Tempur-Pedic!

I've been a long time satisfied Tempurpedic customer having owned two queen size beds. After drastically downsizing and moving to NYC, I decided to give the mattress topper a try. I was extremely disappointed with the quality of the product purchased. It did not look at all like what was pictured on the website and package. It wasn't even the same size described on the website and on the product packaging.

We have owned our mattress for 3 yrs now without any issues. We decided to buy a new mattress cover and put it on and that's when we found it. You see you're not supposed to flip the mattress which is why we just now found it. We had to stand the mattress up to remove the old cover and there was MOLD all over the back of the mattress/cover and all. You see when you sweat, it apparently goes all the way through and according to Tempur-Pedic rep, you are not to use any cleaners or even water to clean it up. You are to only dry up any moisture you find. Anyway after talking, sending photos, and her telling my husband that everything we did and were told to do with the mattress when we purchased it - we did wrong and that is why we got the mold (check out some YouTube videos) - the Temp rep tells my husband despite now apparently while it was ALL our fault, they will still replace it.

I've purchased the cloud supreme breeze and am very disappointed. We've had it for two weeks and it feels NOTHING like it did in the store. The bed is a brick. Why on earth would a large national company not take steps to "break in a mattress" properly after being manufactured instead of delivering a product that feels nothing like what we've been sold at the store? I am a business owner as well and it only makes sense to DELIVER the same product you displayed to your customers. I have not had one decent night's sleep since buying this mattress and am being told to "give it time to adjust"...

I have had a TempurPedic for 6 months and thoroughly regret it. This was an expensive firm model and it's getting mushy, soft...no support. And...it already has permanent sway valleys. I am 5'10", 178 pounds, so it's not as if I am too heavy for the bed. The foam doesn't last (stay firm). It just becomes softer day after day. It doesn't provide support and doesn't match up to its marketing hype. I will get a Sleep Number or a standard spring mattress to replace it. Anything would be better than a TempurPedic. And...this is all after 6 months.

We purchased a rhapsody breeze queen mattress on 4/19/2014. The box spring we purchased was the sand queen box spring [high profile] that we paid $240 dollars. No issues with the mattress. The box spring has been a total disaster. The 1st one had the rivets pop up like nails pressing against the mattress. The second one delivered started to squeak after 2 months. The 3rd one delivered was warped and I did not accept delivery as it was worst than the one they were replacing. I am now waiting on the 4th to be delivered hoping this will be the right one. Also I need to add that I purchased the box spring because it matched in color with the mattress. And now I have to accept whatever color they have as they do not have the matching color anymore. Four box springs within a year. Not a good product.

I have had the bed going on 2 weeks and my spouse and I have backaches and tension. Spent too much on the mattress for this to occur.

We purchased a Tempur-Pedic mattress a few weeks ago from Mattress Firm. It was the BEST purchase we have ever made!! I was up at least ten times per night with my back.. not once with the new mattress! My husband is sleeping more sound than he has in years! He is actually remembering his dreams. This has never happened in 26 years of marriage! He actually overslept today which has not happened in 30+ years!!! Our pets love it too!!! lol. So glad we made this purchase!!! This mattress is DEFINITELY worth the money!!!!

I bought the Tempur-Pedic and please please do not buy this mattress. No work. Very expensive for not work.

My wife and I fell prey to the "Last mattress you'll ever buy" scheme 2 years ago and purchased a top of the line Tempur-Pedic King mattress to the tune of $4200.00. At the time it was their newest and best model. It was a hard pill to swallow on price but they had financing at the store so when they broke it down monthly it didn't seem too bad of a price to pay for the ultimate sleep. Here's what happened. 1st it took over a month for the off gassing of industrial plastic smell to dissipate, in fact the delivery men suggested leaving the windows open (in January, in the north east part of the country!) and mattress uncovered for 3-4 days? It gave us headaches and stunk the house up.

After writing my first review, I contacted the MD of Tempur by email and, within a few hours, I was offered an upgraded replacement mattress free of charge. I'm hoping that the replacement will not cause the same problems as my original Tempur mattress - but if it lasts 6 years I will be happy, as I bought the original expecting it to last 10-15 years. So well done Tempur management, for sorting this out so speedily and without fuss.

I made payments to 'Rooms to Go' on a interest free payment plan; with $2,000.00 down and $2,000.00 paid in 2 years and 20 year warranty. I bought it in 2010 and paid it off on time (one month prior to due date). It was purchased @ the store located @ 410/Blanco Rd. Now the mattress I purchased was a floor model which the 'Rooms to Go' gave me a $400.00 discount. At approx. this time I discovered several faults in the mattress, tears in the foam. When I called the store they came I "bought the bed as is." I SAID, "WHAT ABOUT THE 20 YR. WARRANTY?" THEY JUST LAUGHED! DO NOT TRUST THESE PEOPLE!! I am calling the company (Tempur-Pedic).

We have owned our Tempur-Pedic and we could have been the folks to do a commercial for them. Now that we have a warranty claim I have found they do not stand behind their product. We have had the product less than a year and it failed. The dealer cannot talk to customer service, only us. They will not replace the product with what we had because it was discontinued. To replace it costs an extra $800. To replace it with something less still costs money and of course this product doesn't exist because that's been discontinued too. So the choice is pay more money for a better product or pay money for a lesser product because prices have gone up. I find them very disingenuous and won't ever buy another product from them again

Bought Tempur-Pedic last May. Back hurts, so can hardly walk after getting up. Can someone point me in the direction of a good lawyer. Paid over 5k for this bed.

We had two earlier Tempurpedic mattresses with no problems, but the mattress we purchased over 3 weeks ago continues to emit an almost suffocating thick smell. It permeates the entire room and clings to sheets and blankets. I have a medical grade air purifier, and it can't remove the smell. I leave the windows open all day in spite of very cold temperatures, and it barely helps. This smell is way beyond a "new mattress smell". I have severe allergies and asthma. This mattress has triggered two asthma attacks and leaves me very congested.

I bought my Tempur-Pedic Contour Elite in May of 2014. It is supposedly the second firmest of their line next to the Contour Supreme. I love the bed for sleeping on your back and side. However if you ever sleep on your stomach like I have done from time to time as I have been trying to break the habit, it really hurts my hip and my lower back after just a couple of minutes. I feel it is because I sink into the foam and unlike a coil spring bed it does not have enough firmness to press back up against your abdomen, hence my back starts to arch as my tummy via the heat from my body and the foam combined start to contour and form around me.

Mattress Topper Supreme - We ordered this product thinking it would soften our bed and it is very hard and very uncomfortable. We paid $484.00 for this item and we called customer support and there is a no return policy so we are stuck with something we can not use.

My husband didn't like the Sleep Number bed and insisted on a Temp. After 2 yrs there is notable sagging where we each sleep. If I could sleep on the edges I would as that is the only part that has held up. This is like getting into a hole each night - so where is the support. My neighbor sent his back for a replacement as well. I will be doing that! Also when delivered and set up this mattress had a horrible stinking smell to it that took 1 month to disappear - what was that??? PLS DO NOT BUY THIS MATTRESS!!

My husband convinced me to buy this very expensive mattress saying its great for backs. To be honest we have had our mattress for about 11 years and for the past 6 years I have been suffering from back and neck pain. I recently had back surgery so slept downstairs on guest mattress and found I had no more major pain.

Bought new Tempur-Pedic Queen about 10 years ago but only used it a couple years and moved it to the guest room. Now one side is all broken down and rolled over to the edge. Called the company and they asked for the model number but there is NO model number anywhere on it. They asked if I had a receipt, and NO it is nowhere to be found. They said sorry, nothing we can do. If I had known this would happen I would have put the receipt inside the mattress cover. Grrrrrrrrrrr I am pissed. It is not my fault there is no model number or tag on it.

My wife and I purchased a Tempur-Pedic mattress about 5 years ago. We were ready to put the $3,000 plus mattress out to the curb when a Sleepy's salesman told us what language to use when speaking with Tempur-Pedic reps. The mattress gave us no support. We both woke with backaches every am. They gave us 7 mattresses to choose as a replacement understanding that this would be the last replacement. We picked the firmest of the 7 choices. We are still waking with severe backaches as the mattress softens over night. I don't know how anyone lives with these mattresses.

My husband heard about the Tempur-pedic so he wanted to go check them out. Our spring mattress was giving me major side and hip problems and he was hurting too. When we went to the store it felt real comfy so we bought it... I have hated it ever since. It doesn't conform to your body at all... it's like sleeping on the floor. It was supposed to be the most comfortable bed around but it isn't!!! I have 2 thick quilts that I put on my side of the bed to lay on just to make it comfy... AND the pillows that we got free with the bed-- crappy and don't move either.. WE CAN'T EVEN USE THEM... WE PAID ALMOST $6,000 FOR THIS AND IT'S THE WORST DECISION WE HAVE EVER MADE!!! I HATE TEMPUR-PEDIC!!!!

I purchased a Tempur-Pedic Mattress that has steadily gotten hotter to sleep on until we literally cannot sleep in it. The store & The Tempur-Pedic headquarters say they cannot help it if we are "hot sleepers." They have absolutely horrible customer satisfaction.

The problem with the mattress is that it claps out; a term known for ski boots after a few years of wearing them. The foam compresses over time and causes a hammock type effect. The area where you sleep becomes overly soft and hard to move in your sleep. I actually threw my back out while shifting in bed. They replaced the mattress once. To their credit, but it is an inferior product and I will not buy another one when I replace it this year (after 2 years!). I would not recommend this product.

I filed a warranty after our Ca King Cloud Supreme collapsed. They approved the claim and stated I could expect my replacement 5 to 7 days after my credit card was charged for the upgrade since I did not want to take a chance on the same mattress. They charged my card and never delivered. Each time I call it is a different story. 2nd call they changed story to 7 to 14 days from charge. 3rd call, the story was it shipped on January 19th and it would be 7 to 15 business days from the 19th which was February 6th. I called on the 6th and they said they would return my call.

I slept on the mattress for seven years. Year two I starting having bad headache and lower back problems. My partner starting having back problems and neck ache. I had to visit my family out of town and stayed for a week. My backache and headache were gone. I slept in my guest room bed when I returned because my partner was sick with the flu. My headache and backache did not return until I slept back on the Tempur-Pedic mattress.

We purchased a Tempur-Pedic mattress because when we visited friends, they had one and it was the most comfortable night's sleep we'd had in a while. Unfortunately, the comfort level of that guest room bed didn't carry over to the mattress that we purchased for ourselves. This is the hardest mattress we've ever owned and I wake up every single morning with my back in knots. It is very uncomfortable, way too uncomfortable for the $4,000 price tag. The mattress also seems to hold heat. I am very cold-natured, but I wake up in the middle of the night because it is so hot. If you are in the market for a mattress, my advice would be to buy something else. Tempur-Pedic is definitely not worth the money.

This is our second Tempur-Pedic. The one we bought 10 years ago is great, the remote works fine, and the frame doesn't squeak. Our new one is junk. More often than not, the remote doesn't work. We have to take the batteries out and put them back in to get it to work again. $100.00 for a replacement is a ripoff. The bed frame didn't last a year, and the remote control didn't last much longer. The frame was replaced, but the replacement squeaks, too. Very disappointing!

Started with the Rhapsody Breeze. It was hard as a rock. Using my "comfort guarantee" from Sleepy's, I paid a lot more and bought the Allura Cloud. Well, it's softer, but I have pains everywhere. And after the first month, wake up (when I sleep), still as a board, with pains that I've never had before. I truly think these mattresses are a lot of hype and not very good. If this pain continues for another week or so, I'll exercise my final "comfort guarantee", and get rid of this mistake of a mattress for a normal one. Somehow, I have a feeling that's how it's going to go. VERY DISAPPOINTED!

Today I got my new mattress delivered. I had a Tempurpedic Cloud Supreme king mattress. After only 3 years, it lost support and my back was hurting every morning. I called the company customer service number and they sent me an email with the directions of how to claim (they email attachment of detailed explanation and pictures of how to take photos of mattress). If you just follow email direction, it is not hard at all. Within 5 days, I got email saying that they will replace it with a new mattress.

I just want others to know if you already have a bad back, DO Not get Tempur-pedic bed. I have been in pain since I got this. I have not slept through the night for 2 months now. It takes me 2 hours to ease the pain every morning. I am up at 2 am every morning and in a recliner to get some sleep.

I purchased the mattress from a store that went out to business so I am stuck with it. It is just too hard. I am looking for a foam, feather mattress pad to cover it. I sleep in hotels, frequently and hate to leave the Sheraton sweet sleeper bed and then come home to my hard, uncomfortable bed that I spent a fortune on . I would love to know a quality soft mattress pad to make the bed more comfortable. That would be great.

Our upscale Tempur-Pedic is a huge disappointment. It's less then 3 years old and has a pretty deep indenture where we sleep on each side. I weigh 130 lbs and my husband who is a 6 ft 2" and 190 both have these soft spots. I had a serious back surgery so went to the store to gain expert advice on what to buy and this mattress was recommended. I should not have pain from laying in bed while sleeping but I do every single night. I'm not sure what I can get next but it won't be another one of these.

First night on our CA King Tempur-Pedic bed last night. She liked it, I thought it was a hard bed. The mattress is okay I guess, too soon to tell, but the bed frame buzzes all night long. The control boxes are emitting a 60Hz hum that is resonating through the bed. I had to unplug the bed so she would stop complaining. I am trying to figure out what to do, so far I got nothing... Pretty upset >$6K later... Bought it at Sears. Worst customer service ever. I wish I would have made a video to post on YouTube..

I spent a lot of money on this mattress and will be paying it off for another 2 years! I've had it for 6 months and I wake up every day in pain. I have scoliosis and was told by dream beds this mattress would help and it would ease pain, especially from pressure points. Since having this mattress, the pain has been much worse. I find it difficult to roll over and it gets really hot! I weigh less than 9 stone but this hasn't stopped the part of the mattress I Sleep on from softening, meaning I sink and this adds to the pain. I hate this bed and wish I never bought it. I would warn everyone from buying this mattress.

I own a 10 year old model at it is still great. Just bought a new TEMPUR-Cloud Luxe, this is their softest mattress but also has one of the highest support layers. For me this mattress is terrific. Lets you sleep on your side easily as well.

Our previous mattress had been sagging, causing back pain. One of the reasons we chose Tempur-Pedic was the 25-year warranty and the 3/4-inch-sagging clause of the warranty. Most other mattress warranties are for less than 25 years and require the mattress to sag 1 1/2 inches before a claim can be filed. We took advantage of the 48 month 0% offer and here we are 18 months in, I am experiencing back problems again. I measured the "sag" and it is slightly less than 3/4 of an inch. However - I applied a 25 pound weight to the saggy area (where I primarily lay) and another 25 pound plate in the middle of the bed (between me and my wife). The sag measures at more than 3 inches when weight is applied. In other words, the support system is gone beneath it. However, when weight is not applied, it appears to be fine. This is the "gotcha". Tempur-Pedic says that it must be VISIBLE with "no weight" applied to claim a warranty. To me that's like saying the auto manufacturer won't repair the car because it "appears" to be fine but the problem occurs while you are actually driving it.

I decided to buy a Tempur-Pedic number one, because of all the commercials showing how the bed molds to your body. Number 2, I had spoken to a lot of people who just love this mattress. I like a very soft mattress, and thought after testing all of them at the store that I was getting one of the softest ones. I spent $2,800 on a Queen set. In the store, the bed felt great! Well, laying on something for 10 minutes is a lot different then sleeping on it all night! The bed is like a brick! I wake up every morning feeling like a truck has run over me. Parts of my body hurt that I did not know could hurt so bad! And HOT! This bed, unless your house is freezing, keeps the heat in. I am absolutely miserable in the mornings and exhausted from the horrible nights sleep from the heat and the brick. I would probably sleep better on my wood floor! I have had this set for over a year so should have been broke in a long time ago! What is funny, is the mattress set I had before this one, I only spent a few hundred dollars on. I needed a mattress set quick, called a company online, told the sales guy, "I want the softest, cheapest queen set you have." I did not even go to the store. Told him, "If it seems soft to you, send it!" My son has that set now and he loves it!!

We've had our Tempur-Pedic mattress with foundation (to assure warranty...lol) for almost 4 years. If I were rating just the mattress, it would be a good rating. The mattress has been sagging in spots so we were getting ready to do a warranty claim when my wife noticed wooden slats protruding from under the foundation in those same places. Our bed frame has twice the required support. We called the store we purchased it from and after two days they called back with the 800 number and were a little rude with my wife. Lesson 1 is don't bother buying from a brick and mortar store, even if you do all your business with them. We will buy elsewhere from now on. So much for buy local.

I spent more than $3k for Tempur-Pedicure mattress for my parent when they came to visit me 5 years ago. They didn't like it so my husband and I slept on it. After several months, I start having shoulder pain. I am very healthy and fit and never had any back pain or shoulder pain. After I changed to sleep on my old 400 mattress, my shoulder pain disappeared. However, my husband is OK with the bed. Maybe because he sleeps on his back while I sleep on my sides. Still, this is the most expensive and worse mattress I ever bought.

Wow, I wish all these reviews would have been available when I purchased my mattress. All I can say is it was a huge and expensive mistake. Unfortunately, by the time I realized this bed made me wake up so stinking sore, it was past the warranty and could not be returned. Don't be confused by the one-star rating I gave. It really deserves a no-star but you had to put something! Hindsight truly is 20/20! I have terrible neck, shoulder, and back soreness that just won't let up. Of course, I spent way too much money to give it away so guess I'm stuck with it for a while.

We just got our replacement mattress of the Prima cloud. Our classic mattress sunk on one side and had a dip in it so it was still under warranty and we replaced it with this cloud prima mattress. After the moving company opened it and put it on our frame it had the most horrible chemical smell. It has been 3 days now and me and my husband have not slept well. We've had sore throats and a raw feeling in the back of our throats and its only when we are in our room so it is from this mattress! We have had bad dreams and cannot sleep well from this horrible chemical smell. We only have flu like symptoms when in our room. I wonder if this is bad for our health? I really hope not. Praying it’s not harming our health. I remember when we bought our classic bed 4 years ago it smelled a little but not this bad and not for long. This is ** that people have to deal with this smell and harmful chemicals. I hope they recall all these mattresses so we can get our $4000 back! What a shame. I rather sleep on the floor than breathe this nasty smell in!

I purchased a queen size Tempur-pedic Rhapsody ($3200) bed in May 2012. I had been suffering from a sore back for years and when it was time to replace my mattress, I went all out. I stayed away from the traditional spring mattresses, since that was all I had ever slept on and knew they were not helping my back. I went to the store several times and tried out the Tempur-pedic mattresses, almost falling asleep once! I was convinced this would be a great mattress for me. (I chose a mattress that was more firm than soft). I was so excited to get my mattress home but my back pain never went away. I should state that I am in relatively good shape, not overweight, and had massages on a regular basis. I stopped riding horses because it only made the pain worse. I should also mention that I slept like a rock, so I never suspected my bed was exacerbating the issue. I purchased a new home and was sleeping on an Aerobed ($100 air mattress) all summer. (I moved in slowly and the Tempur-pedic was too heavy for me to move on my own). My back pain was completely gone after a week! And that was with me moving boxes, putting a fence, scrubbing floors, etc.

I see lots of complaints, but have to say this mattress is the best I have slept on, I do agree it is not for everyone though. My wife and I are both in our late 30s and fit, not sure if this makes a difference but a lot of the complaints seem to be from older injured people (not sure if there is a correlation). I hurt my back in 2009 lifting weights and found that my back never really recovered on our old mattress. Since we got the tempurpedic, my back feels good and gets better everyday. The wife is pregnant as well and loves the way the bed molds to your body. The gassing is not a big deal, it goes away in a month. I have noticed the bed is a little warmer than a spring bed but, we live up north so not a big deal as the winters are cold. I cut a piece of plywood as the under surface for the bed and ventilated it by drilling holes, so no issues with moisture or mold (I have no idea why people are getting mold on their mattress??). Anyways try it out in the store before you buy, it is definitely different, but I like it.

We bought this mattress [Style Cont. Signature KG] back in 2012 from Sleepys, and for last 2 years I am having worst sleep of my life time. Within 6 months of purchase, I noticed significant softening/sagging on one side and is very very uncomfortable. I paid $3000 for this mattress and now stuck with this forever. When I bought this mattress, I was given 20 years of customer satisfaction guarantee and promised to get help if anything happens to this mattress in 10 years of purchase. Forget about 20 years of satisfaction, I had to write down my $3000 investment in mere 6 months. Tempur-pedic, you guys are losing big time on customer satisfaction and you will pay for this in coming years. Just wait and watch your business go down.