Tempur-Pedic

This mattress failed after 4 years by either materials/craftmanship or both. This mattress was a replacement selected by Tempur-Pedic. Tempur-Pedic was contacted and sent their independent inspector who confirmed the failure. The mattress was advertised in print and verbally by a customer service representative that offered a 10 year warranty, now Tempur-Pedic is back dating their warranty to the initial failed mattress. This was never discussed or included in the replacement paperwork I received. No matter how one looks at this, the mattress failed in its 4th year and that should be a concern to Tempur-Pedic, but it is not. I would not consider Tempur-Pedic, especially with all the foam mattresses available.

I ordered a high dollar mattress on 1/21/2021. We received the mattress on 2/2/2021. By 2/9/2021 we knew there was absolutely no way we would be able to keep this mattress. We ordered the extra soft plush. This thing was like sleeping on a concrete floor. When we woke our whole body just ache. We waited the full 30 days before asking for a refund per their policy. In the meantime we sleep upstairs in the extra bedroom. When the time came we called to request a refund. Staying on hold for 1 hour and 37 minutes to finally getting a rep to begin the refund process. It took her 30 minutes to get this complete. I was told we would be contacted with 48 hours for a pickup time. A week later no contact so I emailed because I was not waiting on hold another hour and 30 minutes.

We purchased a Tempur-Pedic Cloud Supreme Breeze Mattress 5 years ago from Sleep Country. It came with a 10 year warranty and it was not cheap.... The top foam portion of the mattress literally disintegrated and we started sinking into the mattress. We reached out to Sleep Country to ask about the warranty process. We had to go online and input all kinds of information and upload pictures. After going through this extremely painful online warranty process, we have been told that Tempur-pedic is not going to replace anything under warranty because there is a stain on the mattress pad. They basically accused us of lying, telling us that we must have spilled something on the mattress and that is why our warranty is void.

I ordered this product on February 05, 2021 and now it's March 15th. I have called over 4 times now trying to figure out what's going on my with mattress. I ordered the smart base + cool breeze mattress. The communication between delivery team and Tempur Pedic is super bad. My base has not been shipped yet but they are trying to deliver my mattress. Fyi calls are about an hour wait times.

I purchased a mattress topper during the holidays at half off. The mattress topper which was normally 600 was on sale for 300 for a king. It arrived frozen and wouldn't even open up. I called customer service who said to give it a day to defrost and it should be ok. It did defrost. However within a week of trying to sleep on it my husband and I were in pain, his hip and my back. I called customer service and they assured me I'd hear from the pick up company in 7-10 business days and once it was picked up they would refund the total purchase price.

I purchased our tropic breeze for 3k, a lot to pay for in a mattress. We looked at a great deal of companies and just didn't want to purchase again in the coming years. It had a 10 yr warranty which was exceptional for our needs. As it turns out the stitching came on the top cover started coming loose within 12 months. It was replaced within a week and we were very pleased. This is a mattress we intend on using for many years and now have peace of mind that if it fails we will get it replaced.

The Tempur-Pedic adjustable bed may be expensive but well worth it. I can adjust it to my comfort level. I never have pressure points or aches in the morning. We purchased it during a promotion. The financing was zero interest over 4 years. They delivered and set it up along with instructions. We have now paid it off and never had any problem with the finance people. Even though we have had it for 4 years it is as if it's brand new. I am a large lady and it is not breaking down under my weight. I love our bed?

Tempur-Pedic is, hands down, the best mattress company we have ever done business with. The entire experience, from our initial inquiries during the shopping and comparing phase, all the way through to the delivery and set up, has been fantastic. The associates at Tempur-Pedic absolutely mean it when they say they are invested in your experience with them, taking the time to make sure we were completely comfortable with every decision we made. We are looking forward to dealing with them again when it's time to furnish our guest house, and we highly recommend Tempur-Pedic, with full confidence, to anyone who is in the market for a new, high quality mattress from a reputable company.

Very expensive split King with lots of bells and whistles. The adjustable head and feet functions very well and as a Godsend for recuperating from surgeries both husband wife. We can independently control each side of the bed and it is very comfortable providing a good nights rest for the entire family (our 2 Welsh Terriers just love the comfort). Very sturdy framing albeit very heavy to move. Now we are retired on fixed income and hope it will last the rest of our lives. Have had for at least 8 years with no issues. The massage built in is also a nice perk!!

I sleep better than I have ever slept in my life, it take a little to get use to it, I also bought the king pillows but I like the queen size better because they are more solid than the kings. I have a Tempur-Pedic king and queen size mattress of the top of the line Cloud Breeze Soft. I do not like the company and the employee and management. They are rude, do not back up the merchandise and will find any way to get out of any returns or problems that arise.