Tempur-Pedic

I purchased a Tempur Pedic Pro Adapt from a Mattress Firm in my area last year. After 8 months I noticed it started to develop tears in the foam. I contacted the store and they said I needed to go through Tempur and use the warranty for replacement. FINE. It took MONTHS to get things squared away with Tempur. They wanted a ton of pictures, emails back and forth, proof of purchase…, more than once. Finally they give me a code to find a replacement mattress. I was told by the rep that could go back through the store I purchased in, to make another selection. Or go through their site. Why would I want to go back to the same product I don’t trust? I go back to the store… oh “sorry, but this code only allows you to shop through the tempur online store.”

We purchased a Tempur-Pedic adapt mattress in 2018. After only two years it felt like the mattress had a hump in the middle and was starting to have sagging where you lay. I only weigh 115 pounds and I feel like I’m sinking into bottom, I submitted a claim and was denied. Now it is almost 5 years since we’ve had the mattress and the holes that we’re lying in are ridiculous, again we are not large people. We have spun this mattress around every four months to try to make it last and it feels like it’s 15 years old, I can’t even sleep in it anymore because we’re waking up stiff, sore, and with headaches. I submitted another warranty claim and was denied again. Every picture that I sent them was not good enough.

I bought these Rayon from Bamboo sheets from Tempur-pedic and they are defective. They have a one-year warranty, but Tempur-pedic refuses to take them back or refund me. Horrendous customer service that lied during complaint process claiming a Warranty Claim was never submitted. I sent email evidence that a Claim was submitted and they still refused to uphold their warranty, refusing to even give a reason. the sheets were brand new. Never buy from this company! these sheets cost me $160 and are worthless due to their defects.

I have had no problem with my Tempur-Contour-Supreme Tempur-Pedic mattress until about six years of ownership. Unfortunately, even though the mattress was properly supported, the mattress developed a deep sag over 2 inches deep and several square feet wide. The warranty claim I requested was declined because there was a stain on the mattress cover. Not the bed, the cover. This stain is completely unrelated to the mattress failure and didn’t even soak through to the mattress itself. I believe Tempur-Pedic does not honor their warranties and I suspect they approve very few claims. It’s a decent mattress but I would not expect it to last ten years, and please understand that their warranty is a scam. The terms of the warranty are also written such that there is very little to be done about the fraudulent marketing tool they call a warranty. Please do no support this incredibly dishonest company.

If you want a good mattress at a fair price with the security of a warranty, do not buy Tempur-Pedic#. I paid almost $3,000 for a twin XL mattress ProAdapt medium firm mattress from a so called authorized dealer. There was a short trial period and the mattress was very hard. When I tried to return or exchange it within 60 days, a 20% fee was required, but when purchased I was guaranteed a full refund! I was high-pressured to buy the luxury firm mattress for another $ 600. When I objected, I was told they could match the price for another returned mattress. I was informed the warranty would still be good, but three months later I found out the warranty would not apply.

Worst mattress we have ever owned. Have had it only nine years, it was virtually top of-the-line. The mattress came with a twenty-five year warranty and all documents state full replacement if less than ten years. Warranty department is now third-party group and only knows how to send out form letters and denied our claim based on made-up story of "stains" on a mattress that has been covered with water proof mattress cover its whole life. After nearly forty pictures (you can only send pics because they will not inspect in person) they denied completely the claim and we have to sleep in a $6k mattress that continuously makes you roll into the middle of the bed because it has collapsed over an inch. Do yourself a favor and buy anything else.

Provided all the necessary photos and information to process a valid claim for a sagging mattress. It was not accepted. There is no intention of honoring any mattress warranty, ever. Mattress only 5 years old and sags like an old gray mare. Totally inferior product along with their warranty.

The topper itself is excellent but I ordered the wrong size due in part to my error and in part to Tempur-Pedic's website design. I contacted the company immediately upon receipt of the wrong size and my call was transferred to their escalation team. Even though the item was unused and in new condition with the original packaging, the company refused to make a return. I am out $265.23 and because the topper was needed for surgery recovery in a hospital bed, I still had to order the correct size.

I would not recommend these pillows to anyone. I’ve had my pillows for a few years now. I have to interchange the pillows because the memory foam does not go back to the original form after laying on them overnight. I have stopped using them all together. They are flat and have a divot in the center. I have tried to file a claim with the warranty department to replace the pillows and they told me that my pillows do not meet the requirements for replacement.

I bought a Tempur- Pedic mattress in January 2021. We tried the mattress at City Furniture and we liked it. We knew it was overpriced but we want the most comfortable bed for us. Since the first night, we are not sleeping comfortably. Many friends said we needed to adapt and everything would be fine after a couple of weeks. After all these months, we are still not sleeping comfortably. We noticed the mattress was sagging and filed a warranty claim with Tempur -Pedic. Now they are stating they can not cover my warranty because my bed frame is the problem. How can my bed frame be the problem if I had a mattress before Tempur-Pedic and it did not have any problem? When I bought the warranty City Furniture told me it was the best warranty and they cover anything. I feel I have been robbed.