Tempur-Pedic Reviews

Have ordered Tempur-pedic neck pillows in the past. They have significantly changed the product. It is now way too firm for comfort causing TMJ pain. Although they advertise 100% guarantee with 90 day return policy, this only pertains to their mattresses.

We purchased a Tempur-Pedic adjustable base & mattress and had a terrible experience with this company. We purchased a Tempur-Pedic mattress and adjustable base together, expecting a premium product & long-term durability. Instead, we experienced repeated mattress failure.

We purchased a Tempur-Pedic LuxeAdapt Medium Hybrid Mattress with an adjustable base from Ashley Furniture 7 months ago, spending roughly $5,000. Within the first week, we knew the mattress was not right for us due to significant hip and back pain. We contacted the store to return it under their “90 Day Sleep Guarantee” and were told we had to keep it for at least 30 days. After the 30 days passed, we reached out again only to be told that the only way to “return” it was to purchase a more expensive Tempur-Pedic model. At that point, we were already dealing with daily pain and poor sleep. Spending even more money, with no guarantee of improvement, was not a reasonable solution.

I bought two Tempur-Pedic pro adapt hybrid king sized beds 5 months ago. One of them is really nice and very comfortable. The other bed has soft spots and hard spots an uneven wavy surface. Painfully uncomfortable to sleep on. I tried to make a warranty claim on it using their website as you can not call them unless you provide multiple specific photos receipts, etc. Then you are met with what appears to me as an AI generated customer service BOT. They will look for any excuse not to cover. In my case I was using a near mint condition Sealy frame and foundation. Previous mattress was nearly identical in weight… 105 lbs vs 135 lbs.. The BOT ended up offering you something like half off a new mattress with the purchase of a full price Temper-pediic approved foundation.

Bought a Tempur-Pedic Pro-Adapt Cal King for $3800 two years ago. I am a side sleeper and big (6'3", 215 pounds). Within 4 weeks it had started to slump on my side. I called the store who passed me on to a Tempur-Pedic rep who said I should have gotten the $6300 model. Great. Honestly the worst mattress I have ever owned.

I’m extremely disappointed with my Tempur-Pedic bed. I specifically chose this mattress and adjustable base setup because it’s marketed as helping with comfort and sleep issues like sleep apnea, which was a major factor in my decision. After only four years of use, the mattress has significantly broken down in the middle—right where it’s most affected by being propped up on the adjustable frame. This is especially frustrating because the entire system is designed and promoted to be used this way. I used the bed exactly as intended, regularly adjusting the base to improve my sleep. Instead of holding up, the mattress has lost its structure and support in a very noticeable way, making it uncomfortable and undermining the very reason I invested in it.

Worst mattresses and worst customer service ever. Do not buy this junk. Mattresses are just glorified memory foam and even the mediums are way too hard. We bought the 13" medium probreeze hybrid and switched to the proadapt medium 12" hybrid 3 months later and these are still way to hard. We sleep terrible, start hurting after just a short time after laying down, and wake up in pain. We were talked into the adjustable prosmart bases on top of that that are pointless and overpriced. I contacted Tempurpedic customer service and they told me there was nothing they could do and my options were to turn up the temperature in my bedroom or buy a mattress topper to put on top of the mattresses. So I need to change the way I sleep or spend another $400 to put a topper on top of a $7600 mattress set. That is crazy. All in we spent over $10k on a new bed and it's worthless. Do not buy Tempurpedic products.

We purchased this 4 months ago and were told it would break in within 4 months. That didn't happen. It's the worst sleep we've ever had. It never broke in. Our back and legs hurt so badly in the middle of the night that we had to purchase a topper, which was another $180 on top of the $7,598.00 we paid for the bed setup, just to sleep more comfortably. We called Tempur-Pedic, and they said there's nothing they can do since it's past the 90 days, even though it was supposed to break in at 4 months. Never buy Tempur-Pedic King LuxeBreeze 2.0 med Breeze Hybrid; you will never get a good night's rest. Don't waste your money like we did.

We bought a Tempur-pedic queen-size adjustable base that goes up or down at the head or foot 6 weeks ago. The installation crew installed it at a height of 12 inches off the ground. With the mattress, it's just much too high to be safe for the elderly and we feel like we might roll out of bed and break bones. Asked to adjust the base, they want $159 for what couldn't take more than a few minutes. They were rushed and did not allow us to consider or think about the height. Tempurpedic is not a friendly company that cares about its customers.

We paid over $8k for two extra long twin mattresses to use for an adjustable king bed. Within one year the mattress has a permanent indent. Waste of money!