Tempur-Pedic

We spent $4000 on this mattress and its box spring. A couple months ago we started waking up with very sore necks and shoulders. We took a look at the memory foam mattress and there are very clear body impressions, an inch deep (warranty covers impressions that are greater than 3/4 of an inch). I was concerned that our warranty wouldn't cover the impressions as there were a couple of small stains on the bed but the rep reassured me that if the stains obviously didn't cause the defect it would be fine.

I ordered Tempur-Pedic Prohi king-size pillow around 3 weeks ago and I am already having difficulty sleeping on it due to reasons below. The pillow sinks in and becomes completely flat in less than 15mins and the entire night I have to keep adjusting my neck and head for the pillow to reset. Now, I am having neck pains since pillow completely lays flat 90% of the time in the night and pillow lacks to provide support for my neck. It has only been 3 weeks and the pillow already has formed head impression on one side.

We bought the ProSmart split king bases and Pro Breeze mattresses and have had a while now and are not happy with the product, especially given the cost. It is nice to have the adjustable base option/zero gravity adjustment and the mattress is comfortable but that is it. Therefore is it not worth the extraordinary cost and we regret it. All the bells and whistles that are advertised do not work as advertised. The vibration is a joke and is not worth anything, it is NOT "massaging" and advertising should just say "gentle vibrations", use of the word massaging is very misleading.

We bought Tempur-Pedic mattresses based on our in-store experience. After a couple of years, one mattress failed and we submitted a claim for replacement within the 10-year warranty period. Tempur-Pedic's only criteria is based on measurements of sag of the mattress surface when the mattress is not being used, with no consideration for lack of support during use of the mattress.

The mattress is sagging and causing back pain for my wife and I. Their method for proving the sagging is not scientific at all. Just a quarter and a broomstick. Since the fabric on top of the bed is tight, you cannot see the sagging using that method. I'll be looking at some of their much cheaper competitors for my next bed.

10 months after purchasing medium adapt mattress we have a major sag/dip in one side of the bed. If you’re on the good side and go too far into the middle, it’s like you’re rolling over into a hole. 10 year warranty is a joke as they want you to send pictures with a quarter and stick for their gap measurement, with no pressure being applied. Never mind the back pain and no sleep and the $3000 you spent for a mattress that’s suppose to support your body. Waste of money, couldn’t last a year. Warranty Claim was denied.

I purchased a Tempur Pedic Pro Adapt from a Mattress Firm in my area last year. After 8 months I noticed it started to develop tears in the foam. I contacted the store and they said I needed to go through Tempur and use the warranty for replacement. FINE. It took MONTHS to get things squared away with Tempur. They wanted a ton of pictures, emails back and forth, proof of purchase…, more than once. Finally they give me a code to find a replacement mattress. I was told by the rep that could go back through the store I purchased in, to make another selection. Or go through their site. Why would I want to go back to the same product I don’t trust? I go back to the store… oh “sorry, but this code only allows you to shop through the tempur online store.”

We purchased a Tempur-Pedic adapt mattress in 2018. After only two years it felt like the mattress had a hump in the middle and was starting to have sagging where you lay. I only weigh 115 pounds and I feel like I’m sinking into bottom, I submitted a claim and was denied. Now it is almost 5 years since we’ve had the mattress and the holes that we’re lying in are ridiculous, again we are not large people. We have spun this mattress around every four months to try to make it last and it feels like it’s 15 years old, I can’t even sleep in it anymore because we’re waking up stiff, sore, and with headaches. I submitted another warranty claim and was denied again. Every picture that I sent them was not good enough.

I bought these Rayon from Bamboo sheets from Tempur-pedic and they are defective. They have a one-year warranty, but Tempur-pedic refuses to take them back or refund me. Horrendous customer service that lied during complaint process claiming a Warranty Claim was never submitted. I sent email evidence that a Claim was submitted and they still refused to uphold their warranty, refusing to even give a reason. the sheets were brand new. Never buy from this company! these sheets cost me $160 and are worthless due to their defects.

I have had no problem with my Tempur-Contour-Supreme Tempur-Pedic mattress until about six years of ownership. Unfortunately, even though the mattress was properly supported, the mattress developed a deep sag over 2 inches deep and several square feet wide. The warranty claim I requested was declined because there was a stain on the mattress cover. Not the bed, the cover. This stain is completely unrelated to the mattress failure and didn’t even soak through to the mattress itself. I believe Tempur-Pedic does not honor their warranties and I suspect they approve very few claims. It’s a decent mattress but I would not expect it to last ten years, and please understand that their warranty is a scam. The terms of the warranty are also written such that there is very little to be done about the fraudulent marketing tool they call a warranty. Please do no support this incredibly dishonest company.