Tempur-Pedic

Sealy/Tempur-Pedic hates the military and veterans by illegally discriminating against them by actually charging them more money for less of a product/service bundle. Tempur-Pedic says they support the military and veterans by providing their mattresses to the Military Exchanges (more or less the military box department store). Under that logic, they support Mattress Firm and Mattress Factory. But also, nearly every product found at Target or Walmart can be found generally found at the Military Exchange. So how does Tempur-Pedi actually support the military?

Deceptive marketing practices - No returns and exchanges. I bought 2 king-sized TEMPUR-Cloud Breeze Dual Cooling - the top-of-the-line pillows. My wife tried it for one day and went back to her old pillow. I used it for a week and as time went on my neck and shoulders began to ache by day 7. At first, the pillow feels really comfortable. In about 5 minutes it depresses into a rock-like surface with very little support.

The reason they give for not accepting returns on pillows is because they are "used as personal items". For hygienic reasons, I can understand. But if the pillow is still sealed in the plastic packaging, then it was NOT used as a personal item. And yet they would not let me return it. They don't care about customers and just want your money, using deceptive practices to do so.

It has been 2 weeks and my mattress still hasn’t even left its initial location. I have been lied to over and over about the progress and now the ETA is 4 weeks after my order was placed (and who knows if it will even deliver then). Worst delivery and tracking experience I have ever had. I expect better from a $3100 purchase.

I purchased a Tempur-Pedic mattress about five years ago. As of today is badly sagging in two different spots. One is so bad you physically feel the springs below it the foam is completely failing. Supposedly this mattress has a ten year warranty so I got into contact with the exchange department and sent in my claim. It was instantly denied apparently because there is a stain from a spilled drink on the corner of the bed. Despite this stain being nowhere near the sagging parts and having no damage at all because of the spills they instantly denied my claim. Then they justified it saying the bed was clearly "physically abused" and "improperly stored" a couple of made up assumptions they just threw in there.

This company is a bunch of liars looking to screw the consumer and no honor a warranty. They simply suck. The mattress memory foam sags after several years. I provided all of the information to them but they have indicated that they will not honor my warranty because I didn't purchase a mattress protector which was not a requirement nor is written anywhere in my warranty. They simply are looking to screw the consumer.

The customer service and repair of their adjustable bed was a nightmare - long hold times, not being able to fix it the first time, reps are not empowered. Disappointing. I did like their product, but won't buy it again for the above reason.

Sad to tell you - if you are thinking of buying a Tempur-pedic because you heard it is the "top of the line"... You've been misinformed - the only thing "top of the line" about them anymore is the price!! We bought their mattress when the company was small - cared about its customers - also when they had no competition. Unfortunately, our 1st mattress did have to be replaced due to serious sagging issues. Even though that was an ordeal, the lady was great to deal with, she even verified that we would have a new warranty starting with the new replacement mattress.

This is my second Tempur-Pedic. My first one has never given us any issues. This one has broken down and become basically unusable. It has a big hump in the middle and dips on each side. We have submitted multiple photos including photos with a measuring tape and they refuse to honor their warranty. There are no stains and the bed has always had a protector. I have taken photos both with and without the quilted top. Buyer beware!! THERE IS NO WARRANTY even though they claim to provide one.

I purchased my mattress in 2013 and for the first five years it held up pretty well but after a while I started having a lot of back pains, but I just continually tend to ignored it. When finally I couldn’t take it anymore. I come to find out it was because of the mattress was sagging so bad. It became a daily routine for me constantly having to add air into it. I contacted the warranty department and complied and sent all the pictures they asked above and beyond but no matter how many times I sent pictures and their request there was always some form of an excuse. I have a 10 year warranty on it which I paid for. I feel like they’re trying to get me to the point where I’ll just give up so they don’t have to replacing the mattress, which isn’t fair. They should stand by their product! Well I’m not giving up. I really hope somebody reads this from their Corporate office and does something about it. My contact info is: **.