Tempur-Pedic

I have purchased Tempur mattress and accessories in March 17. They assured to deliver within 15 days, but with repeated reminders, they have delivers in May except for protector. 'Till now no response.

Worst bed ever. I have more aches and pains than I had before sleeping in the bed. Dealing with the company now. We paid 6 thousand dollars for this very uncomfortable bed. We are hoping to resolve this matter fast! I feel like I'm sleeping on a picket fence.

Purchased 2 of these mattresses back in 2015 and at first we were fine. Then after 8 months the pain started. I could not turn over in bed without grabbing the mattress as I felt paralysed. When rising from the bed I could not take my own body weight and needed the support of my bedroom furniture to get to the bathroom. The pain is in my hips, lower back and legs. For ages I could not understand what was happening until I Googled and found this review site. How sad and relieved I was to find out many people experiencing the same.

I contacted Tempur UK as that is where I live, and they told me my contract was with my retailer. They "investigated" and I was told there was nothing they could do so I enrolled the help of a Furniture Ombudsman but to no avail. No one wants to know, you are not telling me that so many have experienced the same without there being a problem. I now have to do exercises before rising and am seeing an Osteopath, every day I am in constant pain. Please, please, please do not purchase one of these expensive mattresses, you might be one of the few that is ok but it is a painful and pricey experience to find out and their warranty is not worth the paper it's written on.

Buyer beware. Tempur-Pedic agreed to replace our defective mattress after 8 1/2 years with a similar mattress. You are told to check out the replacement mattress to make sure you want it because the transaction is final. The warranty people talked up the idea of upgrading to another mattress which gives you a brand new warranty. What you aren't told is that if you upgrade and don't like the new mattress you have no recourse. Tempur-Pedic considers the upgrade as a warranty exchange which does not entitle you to an additional 90-day trial period. After 14 days of use and a $1,400 upgrade we are stuck with a mattress we don't like. Beware.

My husband and I purchased a CAL-King Rhapsody mattress in 2008. We are going through second claim process, as it has started to sag on both sides again. In the acceptance email, they give you current model that is similar, in FEEL, which they will deliver and set up for free. The only problem was that the mattress they selected was the cheapest and hardest! It was nothing like our current one. So Being that there was still a Rhapsody line, I called in asking to just switch to that one and as lady was putting order through, the phone call was "dropped." I called back and was told there was nothing going through and since there are no notes, they had no proof of this being done. Now the new rep was telling me that I got some bad information. I asked to be transferred to a manager and phone call was cut off- again! They hang up on their customers!

Four phone calls in, explaining my situation over and over was not only crazy making but made me so mad that they wouldn't do exchange with same mattress line! I was referred to escalation department who told me they had no power to get me the bed most equal to mine. I am better off keeping the one we have than going with horribly different and cheaper model! So I'm waiting for someone to call me back who can help... imagine that. Disgusting service for a disgusting and dishonest company with ill-trained representatives. We will probably end up with a regular mattress after this is said and done. What a waste of THOUSANDS of dollars!

I bought this mattress not knowing that it gives off formaldehyde and many other chemicals! I'm asthmatic. One week after that bed arrived I couldn't breathe, sinus asthma, migraine, burning eyes. Now my fiancé who has none complained of migraines, swollen throats and sinus pain so we knew something was wrong. Tempur-Pedic uses chemicals in their beds that will kill you. Google all the lawsuits and you will see!!

The bed was comfortable but even after three weeks they said the smell should be gone, not the case!! Got worse. Spoke to my doctor. He said, "Tempur-Pedic. OMG get rid of it." They are misleading in their disclosure!! Long and short let me explain. They are getting the bed out of here and bottom line is what I've learned is look for the label CertiPur-US, Simmons and other bed companies carry it. There are no chemicals that are high VOCS. Do your research please!!! Tempur-Pedic shame on you. I was told the astronauts couldn't have this in the shuttles because of the off gas. An informed consumer is the best.

Horrible customer service on warranty related issue. I bought my king sized Tempur-Pedic Cloud Luxe bed and adjustable base from Mattress Firm on New Years day 2 yrs ago. At the year mark, I noticed a split of the foam going across the bottom corner at about 24 inches from the distal angle of the bed. I called Mattress Firm and was directed to Tempur-Pedic. I was told that this bed had a 25 yr warranty. Because of that time frame... I did not rush for immediate resolution. So when I got the time, as it is quite lengthy to go thru the process, I completed the warranty process at the 2 yr mark. I bought this unit brand new in the box as a floor model for approx. $1900 and an additional $1400 for the adjustable base.

Now, trying to use the warranty and Tempur-Pedic is asking that I pay the full retail value of the original bed... another $2200 in order to get to use my original $1900 on the purchase of another mattress. This is beyond ridiculous... It's outrageous. Do not waste your time with these products. They are truly not worth it. You would do better getting a Costco membership and buying their best bed and save a couple, few thousands. I cannot tell you how frustrated I am with this situation. TEMPUR-PEDIC should stand behind their product... they don't.

Bought a $2400 mattress. It felt like crawling on wet cement starting to harden. I was never able to sleep on it. It hurt my back and hips. My husband tried it and over a 2 year period ended up going to the chiropractor several times for a sore shoulder. We finally figured out it was the bed. We would not wish this horrible mattress on anyone, so we ended up buying a Serta perfect sleeper and had them haul away that terrible Tempur-Pedic. No more shoulder problem or aches and pains. It was a total waste of money, plus it always had an unpleasant foam odor. Please do not buy a foam mattress - it is a scam and you will regret it. Serta and Beautyrest are the best and fairly priced, too.

I hate Tempur-Pedic. Worst CUSTOMER SERVICE EVER! My wife and I bought a mattress 4 years ago, with a "lifetime" guarantee. The mattress cracked in half, yes you are reading correctly, cracked in half. They sent paperwork to have the mattress replaced with the most comparable mattress (they feel). A mattress that is much taller than my previous mattress. I called today to ask what could be done as I am NOT happy with this mattress. Mind you, we all know how much money these mattresses are, so I expected to have someone on the phone that wasn't rude or obnoxious. Well, the "manager/supervisor" named Shawn **, spoke to me like I was an idiot.

There is NO need for your managers/supervisors to speak to customers the way that this "floor" supervisor spoke to me. NONE. I paid a lot of money for this bed. I want a bed that is the same as my previous bed. If your product wasn't such crap, then perhaps I wouldn't have had to have a new mattress replaced! I expect someone to get back to me about this incident and expect something to be done. This is uncalled for, unprofessional and absolutely disgusting! I expect a phone call from someone with more authority than a floor manager named Shawn **. If this is how you allow your staff to conduct themselves, then it just proves what kind of quality product you actually have.

I had the 3000.00 dollar mattress and box spring and after 7 years the mattress started to sag on the edges very badly. Sent all the paperwork to Tempur for them to honor warranty. After many delays they refused to honor their warranty. Now stuck with a bed that sucks and a company that refuses to honor their warranty. Never buy Tempur-Pedic mattress or anything they sell.

I bought a Tempur-Pedic bed after sleeping comfortably in my mother's bed. I had a cheap knockoff Tempur-Pedic, which caused terrible neck, back, hip pain. I thought that if I bought "the real thing", my aches & pains would go away. Well, I thought wrong. I let the 30 day trial period come & go hoping against all hope that it would get better. Well 5 years later I still wake up with daily neck/back/hip pain, after sleeping in what amounts to a hole. It is hard to turn and every time I do I get sharp shooting pains in my lower back. I also was "encouraged" to buy the horrible hot mattress cover that they tell you will void the warranty if you don't use it. What good is the "cooling" mattress when you have to wrap the thing in what's equivalent to a plastic bag?! With everyone's horror stories about dealing with Tempur-Pedic's customer service dept., I think I will just take the loss & buy a regular mattress. Hopefully I won't be paralyzed by then.

My dream was to have a Tempur-Pedic since I face problems with my back since my childhood. I didn't save any money to buy the mattress that was pointed to be the perfect fit for me. The experience is disappointing! I have been missing my old mattress for the last two years. Less than a year after getting the Tempur-Pedic Choice Luxe I had a problem with the mattress that controls firmness with air. I waited 2 weeks and made many calls to Tempur-Pedic to have it serviced properly. Now I got another problem and I am waiting again.

I called them and waited 2 weeks for the service company that couldn't fix it because they said Tempur-Pedic needed to send a different part for the mattress. Tempur-Pedic no longer offer this mattress, so the part is in back order and they didn't give me a time frame for waiting. Meanwhile I need to sleep on the floor!!! I called them many times and they only say, "Sorry! You will need to wait!". Really??? Tempur-Pedic never again!!!

I am a 63 yr old female who has furnished many multi-million dollar dwellings. NEVER in all my purchasing history have I experienced the slow, painful, nonexistent CUSTOMER NONSERVICE of Tempur-Pedic. This company operates with three goals: make everything as ridiculous as possible, NEVER follow-up any contact, pray the customer wanders off into the sunset because WE AIN'T DOIN NOTHIN'!

In the SIX months of my claim process, I truly needed **, whiskey or a vape pen to be able to deal with the insanity. We bought the bed (5,000$) because my husband was having a lower leg amputation and I needed a new hip soon after. Four months after purchase we traded sides and I was appalled at how I would SINK into a hammock-like depression and couldn't get out! I went back to Mattress Firm and was told that they are out of the loop.

Contacting Tempur-Pedic I started the undignified process of stripping the bed, holding a broomstick and quarter over an essentially new mattress and taking numerous pictures of the tags, etc. I kept telling the representative that there was nothing to see visually. You need to get on the bed to feel that it is defective. Six months, numerous phone calls, pictures, begging, crying, swearing, filling out forms... and today I finally have resolution! I will NEVER buy another Tempur-Pedic product. Be sure you know that they also make Serta and Sealy.

My son is project manager of an equity firm that just purchased 60 resorts. They will be buying 1,000's of mattresses over the next few years and you can be sure they will not come from the Tempur-Pedic brands. He watched (along with my husband and friends) as I dealt with this. I won't be shopping at Mattress Firm either. It is unconscionable to sell a product that you can't stand behind. BE FOREWARNED!

I'm not paid and I'm not a bot. I'm here to highly recommend their services and compliment their staff. Abide by their warranty rules and you will be just fine. Every customer (should) know when purchasing a product with a +10 year warranty you keep with YOUR paperwork. I provided my receipt, pictures and brief description of the problem (large inner sag) on a Thursday night through their website. I was approved the very next morning. The detailed email response was to the point and easy to understand. As a consumer we have responsibilities as well. Please do your part. This team was outstanding and courteous. Highly recommended.

We bought this mattress about a year ago. I have not slept one good night on it. The first several months I was back and forth to the doctor with a horrible back ache. Now the bed has a huge "dip" on both sides where we sleep and a big ridge in between us. I feel like I am sleeping in a hole! I can't move around and I wake up in the morning feeling as though I slept on the side of a mountain. My boyfriend and I spent about 5k on this king sized mattress and box spring boards (purchased at a local store, not direct from Tempur-Pedic) and it has caused so many medical bills due to bad back, sore hips, sleepless nights. What a major disappointment! And I have read that the company makes things very difficult to return it. Not sure what to do at this point. I wish I had kept our 15-year-old mattress.

Bought my cloud luxe breeze twin XL 3 years ago, it is much softer in the middle so I am sleeping in a trough, I wake up with back pain. Unfortunately to save a few hundred dollars I bought a floor model, well the warranty department wants me to pay the difference between what I paid ($2834) and what a new one retails at today ($4199), so I'm to pay a difference of $1365 in order to have the privilege of applying $2834 to another Tempur-Pedic model, they won't let me buy a different mattress which is really what I want to get. For $1365 I can get a nice, regular mattress which is what I will do. The warranty is lousy, and from the other reviews I read about 3-5 years is really how much these overpriced mattresses will last before the foam wears out and you too will have back/neck pain, learn from us who learned the hard way, DON'T BUY IT.

We purchased a Tempur-Pedic Comfort Flex mattress 10 days ago. I have been tortured every night since. Lower back pain worsens with each night, I can't turn without waking because you can't turn easily in this bed. I'm told it will "break in" within a month or so. I can't WAIT to return this horror in 20 days. I will never purchase this brand again.

I purchased a Tempur-Pedic cloud for 4000 dollars about 5 years ago from Raymour and Flanigan. The mattress eventually started to sink on both sides where my husband and I slept and the middle developed a ridge that made it uncomfortable and also caused back and neck pain. The store refused to help us. After writing a bad review on the store and another on Tempur-Pedic, I received an e-mail from a rep at Tempur-Pedic who said she will exchange the mattress. It was a little bit of work, completing some forms and sending pictures, even though the sinking was not visible until you lay in it. The rep was very attentive and we got an exchange to the same mattress but an updated model. It is a little harder than the other one we had but that is a good thing. The customer service was excellent. And so far, the mattress is great. I will keep you posted if it lasts. Thank you Lene for working with us.

Have always owned a standard old style Tempur-Pedic bed - queen sized, 8" I think it was. Always pleased with comfort and feelings of being well rested and without pain upon arising. Never had any warranty issues... Until we "upgraded" to a king bed. Purchased the Alura set in 2019... 3 years later, ruts, sinking, unable to move out of them, huge hump in the middle. Filed a warranty and was pleased with quick response and exchange.

Once again, now 2017, we are having the exact same problems. The style with extra topper of Tempur material has failed us again. We have a warranty claim in once again. HATE this model and need to get rid of it so we don't keep having the same problem every three years. I give them 5 stars or the ease of replacement the first time. I'm awaiting a response from them at this time. I'm hoping to give them another 5-star rating if they come through for us, but for some reason I have a SINKING (no pun intended) feeling that I'm going to have a problem this time. I hope they prove me wrong! I don't see the pillow top on their website anymore, so I'm thinking that there were numerous issues with it. I'm keeping my fingers crossed before I tempur-bash them all over cyberspace.

Love the bed...or did. When it came time to replace air chamber due to leaks the first time was ok... I paid shipping. Second time they charged me for the air chamber and shipping. I bought 2 this time. After 12 of the 20 year warranty they sent me a green air chamber system telling me it was a new UPGRADE... "You don't want this chamber... it's higher on one side and rolls you to the middle." The lady won't entertain returns...and won't sell me the air chambers I grew to love. When I told her I'd take them to court her response was "don't you think you have gotten your money's worth?" I would take them to court...but to miss work would not be worth the effort.

I was pleased overall with the comfort of my mattress. As a back sleeper I found that it had good support and I slept soundly. The only downside is that I get hot easily while sleeping. I found it difficult to stay cool at times compared to my old mattress (traditional spring.)

We purchased a Tempur-Pedic King Bed in 2010, we were hoping this bed would last us for a good while, we were in our mid 40's at the time. 6 years later it has become soft and no longer firm and a hole has formed in the middle. My wife now aches from sleeping on it and has ventured to the guest room. Mattress Warehouse is no longer in town and Tempur-Pedic requires numerous things, which I'm sure are impossible to equate to warranty procedures for credits. Anyway, just think twice before you purchase something that you are told will last a long... time!!