Tempur-Pedic

Spent almost $8,000 on a bed system. Yeah warranty is great. 10 years but trying to get anybody to answer their phone I spent an hour-and-a-half on hold waiting for somebody to pick up. The second time I called a different number 45 minutes on hold. No one to pick up. I called sales. Oh they have call back waiting. Spoke to the salesperson and she says, "Well what do you want me to do?" I said, "I'd like to have somebody call me back."

I ordered the Cool Breeze pillows, which were advertised as being medium-soft firmness. On arrival it was clear they there were already too firm but I gave it a try anyway. The pillow barely had any give when I laid my head down. I woke up with a stiff neck because of the lack of compression. I called customer service and learned that Tempur-Pedic’s satisfaction guarantee only applies to their mattresses. Their reasoning was that pillows are somehow more “personal” than mattresses so they won’t accept returns or exchanges. Most smaller companies allow you to donate your items if unsatisfied and they’ll give a refund. But apparently one of the largest mattress companies isn’t able to do the same.

Tempur-Pedic is not honoring their return policy. I called tempur-pedic on Nov. 14th to return the mattress I purchased. I was within my sleep-trial window and the mattress was/is not working for us. I received an email confirmation stating the return would happen within 1-2 weeks and that someone would call to arrange the pick up. It's now been 5 weeks and no one has contacted me to complete the pick up of the mattress. I called Tempur-pedic, several times, to follow up and was told to contact NVC logistics (shipping co) directly to arrange the pick up.

I bought a neck pillow and mattress topper from Tempur-Pedic. It just wasn’t for me. Matter of fact the mattress topper and neck pillow caused more damage in my back. I reached out to the company about returning my mattress topper and pillow. Basically they wouldn’t take anything back because they did a courtesy return in the beginning because I ordered the wrong pillow. They only do courtesy returns once per household. I feel as though if the customer is dissatisfied with product especially within the 30-90 day window that was given they should receive a refund. This cost too much money. Know what you’re getting yourself into when you choose Tempur-Pedic.

I hope my experience will warn others.. I ordered the ProAdapt Hybrid Medium mattress online. Delivery was great, mattress was comfortable. However, when it was removed from the packaging, a strong chemical smell emerged and filled up my entire apartment. I also started having a metallic taste in my mouth from it. The first night, I had the mattress in my bedroom on a frame, and I did not sleep on it. But, I woke throughout the night with a chronic bronchial asthma-type cough. I coughed all during the next day, and the days after. I removed it from my bedroom and put it in the living room on its side with the windows open to try and help the off-gassing. However, the horrible smell never went away. The off-gassing and odor continued for 2 MONTHS... During this time, I was never able to even sleep on the mattress!

I purchased our tropic breeze for 3k, a lot to pay for in a mattress. We looked at a great deal of companies and just didn't want to purchase again in the coming years. It had a 10 yr warranty which was exceptional for our needs. As it turns out the stitching came on the top cover started coming loose within 12 months. It was replaced within a week and we were very pleased. This is a mattress we intend on using for many years and now have peace of mind that if it fails we will get it replaced.

The Tempur-Pedic adjustable bed may be expensive but well worth it. I can adjust it to my comfort level. I never have pressure points or aches in the morning. We purchased it during a promotion. The financing was zero interest over 4 years. They delivered and set it up along with instructions. We have now paid it off and never had any problem with the finance people. Even though we have had it for 4 years it is as if it's brand new. I am a large lady and it is not breaking down under my weight. I love our bed?

Tempur-Pedic is, hands down, the best mattress company we have ever done business with. The entire experience, from our initial inquiries during the shopping and comparing phase, all the way through to the delivery and set up, has been fantastic. The associates at Tempur-Pedic absolutely mean it when they say they are invested in your experience with them, taking the time to make sure we were completely comfortable with every decision we made. We are looking forward to dealing with them again when it's time to furnish our guest house, and we highly recommend Tempur-Pedic, with full confidence, to anyone who is in the market for a new, high quality mattress from a reputable company.

Very expensive split King with lots of bells and whistles. The adjustable head and feet functions very well and as a Godsend for recuperating from surgeries both husband wife. We can independently control each side of the bed and it is very comfortable providing a good nights rest for the entire family (our 2 Welsh Terriers just love the comfort). Very sturdy framing albeit very heavy to move. Now we are retired on fixed income and hope it will last the rest of our lives. Have had for at least 8 years with no issues. The massage built in is also a nice perk!!

I sleep better than I have ever slept in my life, it take a little to get use to it, I also bought the king pillows but I like the queen size better because they are more solid than the kings. I have a Tempur-Pedic king and queen size mattress of the top of the line Cloud Breeze Soft. I do not like the company and the employee and management. They are rude, do not back up the merchandise and will find any way to get out of any returns or problems that arise.