Tempur-Pedic

I purchased our tropic breeze for 3k, a lot to pay for in a mattress. We looked at a great deal of companies and just didn't want to purchase again in the coming years. It had a 10 yr warranty which was exceptional for our needs. As it turns out the stitching came on the top cover started coming loose within 12 months. It was replaced within a week and we were very pleased. This is a mattress we intend on using for many years and now have peace of mind that if it fails we will get it replaced.

The Tempur-Pedic adjustable bed may be expensive but well worth it. I can adjust it to my comfort level. I never have pressure points or aches in the morning. We purchased it during a promotion. The financing was zero interest over 4 years. They delivered and set it up along with instructions. We have now paid it off and never had any problem with the finance people. Even though we have had it for 4 years it is as if it's brand new. I am a large lady and it is not breaking down under my weight. I love our bed?

Tempur-Pedic is, hands down, the best mattress company we have ever done business with. The entire experience, from our initial inquiries during the shopping and comparing phase, all the way through to the delivery and set up, has been fantastic. The associates at Tempur-Pedic absolutely mean it when they say they are invested in your experience with them, taking the time to make sure we were completely comfortable with every decision we made. We are looking forward to dealing with them again when it's time to furnish our guest house, and we highly recommend Tempur-Pedic, with full confidence, to anyone who is in the market for a new, high quality mattress from a reputable company.

Very expensive split King with lots of bells and whistles. The adjustable head and feet functions very well and as a Godsend for recuperating from surgeries both husband wife. We can independently control each side of the bed and it is very comfortable providing a good nights rest for the entire family (our 2 Welsh Terriers just love the comfort). Very sturdy framing albeit very heavy to move. Now we are retired on fixed income and hope it will last the rest of our lives. Have had for at least 8 years with no issues. The massage built in is also a nice perk!!

I sleep better than I have ever slept in my life, it take a little to get use to it, I also bought the king pillows but I like the queen size better because they are more solid than the kings. I have a Tempur-Pedic king and queen size mattress of the top of the line Cloud Breeze Soft. I do not like the company and the employee and management. They are rude, do not back up the merchandise and will find any way to get out of any returns or problems that arise.

We purchased this mattress and box set for my daughter for a gift following graduation from nursing school. We have one at home and thought the support would be helpful. So far they have wasted over 8 hours of our time including setting up a delivery that hasn’t taken place. The customer service agents are clueless and can’t straighten anything out and put you on hold while they do paperwork they could complete after they hang up. They have supposedly passed my issue to an “executive” who has not managed to call in a week's time. So much for white glove delivery. It has been almost a month since ordering and I have no mattress and no idea when one will be delivered. Wish I had ordered something else with someone else.

We used to be fans of Tempur Pedic, before we needed to claim warranty on our mattress. They do not want to exchange you the mattress and when they do, and if they exchange they will give you a used one and ask you to pay $300 for shipping. We escalated it all the way to executive level. It is even worse. Some customer Support Samantha J. was so rude with us, and doesn't care about your satisfaction or health. Her goal was for us to give up, not to help us. She agreed to change the used mattress that they supplied us, which is not even equal to what we initially purchased, if we wave the insurance! What does it say about their product? That it is a cheap product sold for a lot of money. Now we sleep on the used mattress which creates pain in our backs.

Loved it for first two years. And I felt confident with the ten year, no sag guarantee. Here's the real story: no, the mattress won't "sag" if measured with a yardstick across the top (as the warranty stipulates). BUT the area of the mattress most relied upon DOES lose support within 2-3 years. No, it won't "sag" below the surface, but if the slightest weigh is applied (anything heavier than a small kitten) the support disappears. That's the con of these guarantees, you have now been educated.

I spoke with the Staff of Tempur-Pedic regarding the warranty. The First Staff member (Mr. **) hung-up and did not call me back even when I had provided her with my call back telephone number. The Second Staff member (Mr. **), in my opinion was not reassuring about the outcomes of the Warranty process outcomes. I have had this mattress for less than a year which has a warranty of 10 years, the company is not able to keep its promise even at less than 1 year of purchase. From my interaction with the company so far it is evident that the warranty is misleading and unreliable. I would recommend people to think about purchasing this product before putting in money into it. I do not find it to be a reliable company through my experience with them so far.

I purchased a Tempurpedic in 2010 and it was firm, like a brick. Ten years later it was still like a brick. I have a bad back and at the time thought I needed a softer bed as the solution. Worst decision of my life because I repurchased a new and so called improved in the firmest I couldn’t buy and it is soft and squishy. The quality is not the same and I suspect it’s because they sold their company and can be found at every low end mattress store. I spent $3000 on a crappy bed. This company has lost their integrity.