Tempur-Pedic Reviews

I purchased the top of the line Tempur-Pedic mattress 4 years ago and it has been the worst mattress I have ever owned. When you first get the mattress, it has a sickening chemical smell that takes one or two weeks to go away. The manufacturer advertises that the mattress eliminates pressure points. This is total nonsense! I find this mattress far more uncomfortable than my previous Sealy mattress. Now after 4 years, the mattress is losing its shape. It sags and feels like I am sleeping on a big piece of rubber with absolutely no back support. I wake up feeling more tired than before I went to bed. Don't make the same $4,500 mistake I made. Do not purchase this mattress!

I had purchased a Tempur-Pedic Weightless with the intent and supposed advertised benefit that it would cradle all my pressure points on my body, therefore making my sleep healthier with less wakening times. The mattress was quite firm initially but was told to walk on it to get it to soften and it would soften over time. Needless to say, I had to let it air out in my bedroom without any bed coverings with the windows open for a week to 10 days to get the chemical smell out of it before I even slept on it. I was also told the bed would burp out the smell as I slept on it or walked on it so as to enhance the softening process. Well, the smell did linger as I slept on it. I am only 105 lbs. The mattress has not softened and I am now having general nightly discomfort and pain over my boney prominencies. I cannot seem to get any soft comfort from it.

We purchased our first Tempur-Pedic Cloud Supreme in 2/2011 for $3,000. In June of 2011, we found that the entire bottom side of the mattress was covered with disgusting mold. We went back to the store where we purchased the mattress and with some unpleasantries with their customer service, they replaced the mattress. It is now March of 2013 and the bottom our replacement mattress is now covered with the exact same mold. I have been contacted by several Tempur-Pedic customers who are experiencing the same issues and being that this is our second incident, it indicates to me that there is a defect with this product. The mold occurs in the exact same area of the mattresses (only on the bottom side), is not visible from the top or side of the mattress in the exact same pattern with the exact same color.

We purchased the Tempur-Pedic Contour Signature Queen Mattress for $3,000.00. After having it for sixteen days, we still were not able to sleep on it because the smell was so toxic. The store owner would not return our calls. His employees would tell us that the owner said they could not do anything for us, and we had to go through Tempur-Pedic. They called their rep for Tempur-Pedic, and they said she told the owner we had to keep it for 30 days and then they would take it back for a $300.00 restock fee. The Tempur-Pedic rep would not return our calls, and Tempur-Pedic would not respond to our emails. When we did finally get a hold of someone at Tempur-Pedic, they said they only take care of warranties and only exchange the mattress with another.

When we went to rearrange the furniture, we noticed some black spots on the center of the mattress. When we lifted things further to investigate, the mattress and the Tempurpedic wooden box that the mattress rests on had black mold starting at the center. Nothing has ever been spilled on the mattress and we have always followed manufacturer recommendations. I did some searching and there are countless of other consumers with the same experience. These mattresses have poor air circulation or something in the material causes it to be mold-prone. We have never had this issue with any other mattress we have owned. For something that is just over 1 year old, I am very disappointed and now very concerned about our health.

I just bought a Tempur Cloud Luxe in 12/2012. I ended up in hospital with disc tear. I'm so angry at Mattress Firm and it is so hard to get a refund. They don't back up what they say. I spent $3,400.00.

I am unhappy with the help provided by your telephone customer service. I first contacted them on February 27 or 28th. I asked the girl what I was doing wrong to feel a ridge in the middle of my bed. We had a long conversation, and she determined I had a defective bed. Before we started this conversation, I explained I lived in New Orleans; and the bed was purchased by my mother who is now 101 years old, and I had no papers on the bed. Older people often pay cash for things. Of course she could have written a check, but I have nothing but the bed. All of this was at the time of Katrina. New Orleans, Metairie, and Kenner were barely functioning.

I bought a $3,500 mattress 1.5 years ago. It has lumps and bumps and a large ridge running down the middle. Wake up with joints and back aching. I can't take it any longer and have to replace it this week. I could just sleep on my driveway. It has to be more comfortable than this terrible product.

After many years of doctor visits: from dermatologist, to rheumatologist, to gynecologist, and finally, to an allergist, I found out that I am allergic to chemicals used in making rubber products. The diagnosis was overexposure to these chemicals causing my immune system to react. After several years of misdiagnosis, I have finally found out the source of my medical problems, which are hives on hands, swollen face, itchy burning eyes, fatigue, body aches, nausea, flu like symptoms, and endless other symptoms.

About four years ago, we purchased a Cashmere pillow top Tempur-Pedic mattress after it was recommended by our daughter and son-in law. It is so hard that it's like sleeping on an asphalt road! At first, we thought we just needed time to get accustomed to the mattress, but that has never happened. My daughter tried it a few days ago and feels it must be defective because it has a different feel from her mattress. I can no longer sleep on the mattress due to hip and lower back problems that the mattress makes worse. Is there any recourse?

We have had our Tempur-Pedic for about 1.5 years. I started having pain in my right leg joint or groin area after about 6 months. It took years for it to get much worse and for us to figure out that it was the mattress. I'm 6'6" and what was happening was my hip area, when sleeping on my right side (how I sleep most), sinks into the mattress. This causes my leg to slope up out of the indentation, leaving the area from my knee to my foot hovering over the mattress. Over the months, the weight of my leg has been like a pry-bar, pushing the top ball joint of my leg into a position that was causing the pain. I finally realized the pain decreased after I was away on business more than a few days. After reading the reviews here, I will consider it a $4000 write off.

My Tempur-Pedic mattress is only 1 1/2 years old. The place I bought it from has gone out of business. The finance company doesn't have a receipt. I'm trying to file claim. I left seven messages with no call back. Every time, the call goes to call center that tells me that no one is available to take the call and to leave VM. I don't know what else to do. Absolutely horrific!

I invested in a Tempur-Pedic bed a few months ago and I wake up every morning in pain and my partner is the same. I called Tempur-Pedic, and first, calling at 8 am, I was on hold for 10 minutes. When I was finally connected to a live person, I was told it was a comfort problem, not under warranty. When I told her that I bought it from a licensed dealer, I was told it was the retailer's problem. When I told her it had been a few months since I purchased, she said it was beyond the 90-day trial anyway so there was nothing that could be done. This woman was so rude. I eventually told her that I was not going to argue with her and that in my opinion it was a Tempur-Pedic problem and they should stand behind their product. This is a horrible, horrible product and incredibly rude customer service! Buy another bed!

Tempur-Pedic mattresses do not live up to promises. We paid $8,200 for the Grand and were assured by Sleep Train that it would not overheat like other Tempur-Pedic mattresses - that it would be firm and thus, great for our backs. The mattress is firm for about two weeks and then ridges and sinkholes begin appearing everywhere. The mattress does not support the spine or any part of the body. It is like sleeping in a hammock if you are on your side, which is terrible for sciatica, hip problems, etc. When I first reported the ridges (week 3), I was told that was normal. Not so! The ridges deepened and then I learned upon washing the mattress cover that the foam was actually raising up at the seams by 2 inches or more.

Before I made the purchase of the Tempur Cloud Luxe, I was reading all kinds of reviews (mostly positive) so I decided to take a plunge to buy the top of the Cloud line in king size which cost me well above $4,300. Since then I was not able to sleep all through the night. Money is not the problem, all I want is to have a restful night of sleep. When laying on the mattress with my wife, we both cling to each other as if we are falling into a pit in the middle. I cannot turn my body sideways and I cannot get up the way I do with other mattress. This Tempur only did not help, but it also destroyed my sex life. It has no bounce, no spring. It just lays down there like a sinkhole, except this sinkhole is very expensive. I'm sure some people will like this sinkhole, but this Tempur is not what I need. It is basically a plaster mold. It will mold around anything laying on it. I could not be able to move around on the bed the way I always do. Worst ever piece of rubber.

My wife and I bought a Tempur-Pedic Cloud mattress 30 days ago. Over the past few years, I have started to wake up with lower back pain and we thought it was time to get something more supportive and comfortable than our 10 year old innerspring mattress. Long story short, I have much more back pain now than I did 30 days ago. Even my wife has complained of intermittent back pain and numbness in her arms and hands. The bed feels great when I first get in it but after a few hours, I get woken up by a very painful lower back (the pain subsides when I get up and walk around).

Recently, I read an article advising that memory foam can cause joint pain, headaches, nausea, etc. I suffer from chronic pain in my entire body as a result of an injury and fibromyalgia. My doctor suggested (7 years ago) that I purchase a memory foam mattress and pillows, which I spent thousands on. After reading that article, I slept on a non-memory foam mattress and in just one night, my pain decreased! It sickens me that these products aren't governed to be required to advise the consumer of the potential side effects! Now, I am out thousands of dollars, stuck with all this memory foam and no one to hold accountable.

I spent $4,000 on a Tempur-Pedic Ergo bed. Prior to the sale, I was told that Tempur-Pedic beds do not get dust mites and since I am allergic to dust mites, I bought the bed. I woke every morning with a headache. After allergy tests, the thing that showed up the most was dust mites! I vacuumed the mattress, put two mattress pads on it (one is required in order not to void the warranty), washed all the bedding (which I wash frequently anyway), and no headaches. Then I read a research study which stated that Tempur-Pedic mattresses contain five to six times as many dust mites as regular mattresses. Why is Tempur-Pedic permitted to use false advertising? And why isn't there a class action lawsuit that people like myself can participate in? I have the proof from my allergist that Tempur-Pedic beds contain dust mites.

We bought our first Tempur-Pedic Cal King about 5 years ago. Within 3.5 years, the sagging was so bad that we had to have a replacement. To prove the sagging, we took off the cover (pretty hard to do) and put a yard stick across the sagging part. We propped a quarter up to the ruler so that it was possible to see the depth of the sagging. Long story short, after a lot of phone calls and runaround, our new Tempur-Pedic was delivered. This one is so toxic I can no longer sleep in the room. My husband is suffering from an awful cough and constant congestion. Does anyone have any solutions to air these mattresses out? I keep the window open. I have aired the mattress with no bedding. I have the vacuum over it to extract the smell. Any other ideas?

I bought a Tempur-Pedic mattress and this was the biggest, costly mistake of my life. The bed has no support for the back. Since I started using this bed, I became more disabled with lower back pain, constant excruciating pain with position change and pain became more real with my life and going to bed became a nightmare. The company is useless in terms of refunding the money. They may give an exchange, but the problem is a lingering one.

I bought a Tempur-Pedic a few months ago from Sleep Train. I heard all the hype from commercials and the sales team at the store. I didn't do any research online about the complaints or problems. After a few nights of good sleep, I started to develop a little lower back pain. I shrugged it off but it progressively got worse especially in the morning, right when I was getting out of bed. I wasn't looking forward to going to bed anymore. I finally gave up after weeks of back pain and returned the mattress. Forget the hype, the "break-in" period, the "your body will adjust". Avoid this type of mattress altogether. I'm still getting over my back pain as I sit here typing this. Avoid Tempur-Pedic!

I purchased two Tempur-Pedic Twin XL on adjustable base for $4,800 in 2004. One of the beds came totally apart in 2009 and Tempur-Pedic promptly honored the warranty. In May of 2012, I went to move my son into a new apartment at college and found his bed had also come apart and the small top foam has disintegrated. I have called, written, sent pictures and more pictures. Tempur-Pedic has declined the warranty. First, they said it was water damage. There was no water on this mattress and furthermore, the picture was on the sticky side where the glue was that held the three layers together.

I purchased a Tempur-Pedic cloud mattress and after a month, I realized it was just too soft and my back hurt a lot. I took it back and got the medium one. I can no longer sleep on it as my back hurts tremendously and I can't sleep. I purchased it 8 months ago. I'm extremely disappointed and angry because you all advertise it to be something heavenly! I want someone to pick it up and return my money. I need some results or I will take further action.

I was ordering one pillow for my wife. My mother-in-law, who is in an assisted-living facility, also wanted a pillow so I asked if I could order hers at the same time. My sister-in-law also requested one since I was ordering. All three of us live in the same town. We got the pillows but didn't receive the protective cover. We contacted TP and they sent one. I contacted them and said I had ordered three. They sent it back as they only send one per address. I explained that I had combined three orders into one for easier handing for everyone. Same comment back from TP. As far as I'm concerned, not only have they lost future business from me, but I'm involved with several senior groups and this company will be lambasted from several directions, loss of business due to poor customer service and poor attitude. I wonder how much business they lost due to two protective slips that should have been sent in the first place.

We have had our Tempur-Pedic mattress about four years. It has started to sag. I thought I had noticed but didn't say anything. Then my husband started complaining about his back and sure enough the expensive mattress is sagging. It is extremely hot also. I have to use a fan all year long. I woke up totally wet from sweat. I'm wondering where we go to get help with a new mattress. We purchased the totally bedroom outfit from ArtVan. I love the outfit, not the mattress. It is a king size.

I hate this Tempur-Pedic mattress. This mattress and its comfort are so falsely advertised. It's the worst mattress I have ever slept on or owned. It seems you are always on the verge of falling off the side of the bed and it's like sleeping on a heating pad. I have been suffering with backaches and shoulder pain since we bought it. My husband cannot sleep on it and has resorted to sleeping on the couch. It's guaranteed for 20 years. Do all of you unsatisfied customers think we can in any way, group together and do something to re-coup our wasted money we paid for these awful mattresses? They are so falsely advertised. Please post to this site if you know what can be done, or if you have had success getting a refund on yours. Thanks.

We bought a king Tempur-Pedic in about 2002 as we had gotten a new house. We got it at Oasis bed store in Mesa and we were told it was the best bed ever! Apparently, that wasn't true! When it arrived, it smelled nasty of a chemical; we were told it would dissipate, which it did. At first, it was comfortable and we got some good sleep. Then, we noticed it was so hot and we would wake up sweating terribly! My husband said it could be the bed and he was right! Every night, all year long, we have a miserable night sleeping in this crappy bed! We also get sneezing, stuffy nose, cough and mucus, which we choke on. I have come to the conclusion it's this damn bed! I contacted the company about these issues and now, we also have a "sagging" problem - you would feel like you're sleeping in a ditch!

In 2005, we purchased a Tempur-Pedic $2,300 mattress, mattress protector (the one that was suggested for the warranty) and pillows. The protector cover did not work therefore the warranty was void. The mattress does pack down and becomes very dense and difficult to sleep on. The consequences are back aches, neck pains and only a maximum of three hours of sleep at night. Every time I see a commercial, I feel that I’ve been ripped off and that the claims made in the advertisement are false.

Potential Health Hazards and Tempurpedic Mattresses - I started sleeping on a tempurpedic memory foam mattress in 2001. Within a short period of time, I developed a cough that woke me in the middle of the night sometime between 1:30 and 3:00 AM. I would cough uncontrollably for 20-40 minutes to the point of choking from excessive mucus. For almost an entire ten-year period in which I slept on a tempurdedic memory foam mattress, I experienced difficulties breathing, coughing, throat and sinus irritations, night sweats, etc. throughout the night. Sixteen months ago, I was diagnosed with chronic obstructive pulmonary disease (COPD). I spent nearly a decade attempting to figure out what was making me sick. After discussing my condition with two doctors, they both came up with the same explanation - I was suffering from an allergy and or an environmental irritant.

Just slightly over three months ago, my husband and I got rid of our saggy old spring mattress, which was contributing to minor backaches and pains for both of us. We paid $2,000 for a new Tempur-Pedic Cloud mattress and they threw in one free pillow, which my husband has been using. For the first few weeks, life was grand. We were both sleeping better than on the old mattress and waking up refreshed and pain-free. Then, I began having horrible difficulty falling asleep on the Tempur-Pedic. I started getting pain in my hips, legs and knees several minutes after lying down so if I don't fall asleep immediately, I toss and turn half the night (I'm a healthy 49 and have never had hip problems before).

I purchased a Cloud Supreme and cannot sleep on it. It retains heat and makes it impossible to sleep. I contacted the place I bought it from, but as I had stored the mattress prior to using it as my home wasn't ready, I missed the 90-day guarantee. I've tried over the past 12 months to get used to it, but just cannot sleep on it. I paid $2,899 + tax and feel very let down. Tempur-Pedic, what do you have to say to help your customer? Probably nothing. I hope I'm wrong.

Tempur-Pedic ruins back and wallet. I bought a Tempur-** master 2000 in the early 2000's from Brookstone, a king bed. We spent $1,600 and it came with a card stock piece that said 20 year warranty! Yeah, sure, warranty. I guess when your memory foam is designed by NASA, warranty means you are screwed. I hate this company. The warranty is a joke. What you have to do to actually get it honored is insane. There has to be a 4" sag in the bed before they will accept that it has failed. Never mind that there are two giant hammock shaped divots where my wife and I sleep. It's like sleeping in sand, that hurts.

I purchased two Tempur-Pedic Cloud pillows and was offered a "buy 2 get 1 free" promotion. I sent all the required forms, UPC codes and check to the address provided. There was also an offer for a free pillow cover with the return of the warranty form. I sent these items to the addresses required and waited. Eight weeks later, I began calling customer service. On the pillow cover, I was told that there had been a problem and those that called were being added to an excel spreadsheet and a supervisor would contact me. Two weeks later, I phoned customer service again and requested a supervisor. She took my information and finally two weeks later, the cover arrived. I also asked about the free pillow offer. I was given several phone numbers to call to attempt to find out about the missing pillow. After phone calls, e-mails and attempts by the store that I purchased the original pillows, nothing.

My wife and I and both have been having shoulder pains to the point that my wife had surgery on her right shoulder. I also need surgery but can’t because we’re living on one income. Is there any help? Or should I try another bed?

I spent $3150 on a twin cloud mattress. The toxic smell gave me asthma attacks and flu-like symptoms. I called 5 weeks ago to schedule the return. They picked the mattress up 3 weeks ago. I still have seen no credit on my account. They told me on March 26 that the mattress was received in their warehouse on March 23, but I would not see a credit for 5-6 more days.

Both my husband and I wake up very hot where our bodies are in contact with the mattress. I have even purchased a second Tempur-Pedic mattress protector and have both of them on, no help! I then purchased a thick $100.00 pad from Bed, Bath and Beyond and placed that over the two protectors and still, no help. What is your solution? Thank you.

I spent almost $12.000.00 on a mattress that smell like a dump. It has been one month, and the odor is 70% better, but the 30% drives me insane! I sleep with my window open just to keep me from hacking! It's in the low 20s, and I have my window open. I have used baking soda. It works some, but if I didn't use it, would it still smell worse? My back pain is almost gone because of this mattress. This is the 2nd one I've purchased. The first one never ranked like this. My nephew has bad arthritis, and I gave my mattress to him. He is 40% better. No, It is not worth buying one again. Is this a joke?

In May 2002, we purchased a Tempur-Pedic mattress. We did not notice any smells at the time, and that could be because we lived in a 1940's farm house with substantial air leaks that would minimize the build up of smells inside. At some point, I developed a cough that would wake me in the middle of the night, and I thought I had the flu or a virus.

I purchased a Tempur-Pedic Cloud Luxe Queen Mattress and Base from Mattress Firm. I spent over $5,100. The salesperson said it might have a slight odor for a couple of days. When it was delivered, it had the worst reek I could imagine. It made my whole house smell like a chemical dump. I called Mattress Firm and was told to open the windows and put out baking soda! That did nothing. I told them to contact the truck drivers and bring back my old mattress and springs.

Tempur-Pedic Slippers: I decided to splurge and ordered 3 pairs of the Tempur-Pedic slippers as Christmas gifts. I ordered them online in mid November. Nothing shows up. They do not offer tracking like all other companies when ordering online. I called the customer service number. I was promised I'd receive my order before Christmas and that the order would be expedited. Note: They offer free shipping and free returns.

There's lack of post-purchase support. The bed broke, and the company has refused to contact me. This situation has lasted over six months.

I shopped at Brookstone Northpark last Saturday to get a therapeutic pillow and was told to take it and try it. It was uncomfortable and I broke out in a rash so I tried to exchange it on Monday and was told that Tempur pedic doesn't take back returned pillows. This was never mentioned to me at the time, nor was there any place that said anything of the kind. The receipt said in small print "personal care items not returnable" which could mean anything. I swear this is the biggest scam ever because I'm now stuck with a pillow that I can't use. What a disgrace to your company.

I bought a queen mattress and ergo adjustable frame about 2 years ago. They touted the 20 year warranty, which made me pretty comfortable buying the set (which everyone knows is extremely expensive). For the last few months, I've been having issues with the adjustable bed/remote not working, or working sporadically. For the last month, it did not work at all. The lights on the remote and on the power boxes on the bed both lit up like they should, but there was no response when hitting the buttons on the remote.

I have not been able to use one side of Tempur Pedic Pillow I purchased at Linen's & Things a year ago. There is a huge lump that travels across the middle-- from one end to the other. When I put a pillow case on it, you can really see the lump line. I've actually made larger pillow cases so you don't see the line but still you can't sleep on one side. Since this was a year ago, I do not have the receipt.

Our king size mattress has lumps and a sag in the middle. I bought it in 1994. We wrote Tempur-Pedic 5 years ago, 4, and called. They wanted photos. No way to photograph them or prove. They are not supporting their warranty. The mattress is uncomfortable. It has been cared for exactly as they recommend.

On Oct. 7, 2011, I was sitting on the side of my Tempur-Pedic mattress and fell to the floor bruising my head. Last month, I was sitting on the side of the bed and felt myself sliding off the bed. I slid to the floor, but got rug burns on both knees because I have arthritis and I could not bend my knees in order to get up. About a year ago, I fell off the bed while I was asleep and gave myself a horrible black eye and other bruises to the same side of my face.

I purchased the Tempur-Pedic Cloud "Luxe", a $4,500 mattress. When it arrived, my house began to "reek" with chemicals, which I am quite certain is fermaldehyde. My throat and larynx felt raw and burned.

We purchased a Rhapsody Tempur-Pedic mattress in June 2011. As it was being unpacked after delivery, I detected an odor which I could only describe as a "new" product smell. However, within an hour, the odor had become very pronounced and permeated the whole house. It was very irritating to the eyes and lungs. I called the department store within the hour and requested that they remove this mattress. They declined and said I had to keep it at least a month. In order to continue to stay it in our house, we actually had to seal the bedroom (windows open with an exhaust fan running) for 2 weeks until this mattress was finally removed. It took many telephone calls and a lot of negotiating with Tempur-Pedic and the department store to get it picked up.

They have the worst and very unprofessional customers service! I tried to order the Advance Ergo adjustable base with the contour mattress. First, they were very nice and pleased to help me. They convinced me to buy a mattress protector, as they said it will help with the 90 days try out guarantee. I did. The next day, i received an email saying my credit card was declined. I called and found out they put down the wrong card information. They apologized so I gave them another chance, gave them my credit card info again, and this time it went through and they sent me an invoice via email.

I purchased a Tempur-Pedic pillow and a mattress cover of the same material. I developed a chronic cough, which lasted until a week after I threw out these expensive materials.

I bought a Tempur-Pedic bed on July 21, 2009 from Mattress Firm for $5000.00 and I notice and on the left side of the bed it is leaning and interrupting my sleep. I have to try and get in the middle of the bed to keep from falling out of the bed. I contacted them about the bed but the warranty is so restricted that it only satisfied them and not the consumer. I will have to pay one of their people to come out and assess the bed, transportation, labor, and shipping cost and make sure all the replacement part get back to the within 15 days that including for the shipping of the new part and shipping the old part back. Not to mention this is a mechanical bed and I am disabled.

Their customer service is the worst! Better yet, they don't have much customer service. I purchased their new side sleeper pillow and did not like it as much as their original neck pillow. After 3 weeks of e-mailing back and forth, and a lot of excuses, and being shoved off to another person, I was trying to exchange my side sleeper pillow for the original neck pillow. They charged my account for the new pillow, but it never arrived. As soon as I e-mailed them about the status of new pillow, a credit was issued to my account, and there was no e-mail telling me that they cancelled my replacement or that they had credited my account. I will never purchase another Tempur pedic product again. So much for "Made in America".

My husband and I now sleep with a big pillow between us (no more cuddling) so we can rest our legs on it when we are sleeping on our side for better body alignment. We also have numerous pillows that we flip around while we sleep trying to get comfortable. Help! I am ready to throw in the towel, bite the bullet, and buy another mattress. This one feels nothing like the one in the store.

I sprang for one of these things with $500 that I didn't really have to spare. Great at first then weird headaches (starting in the teeth and moving slowly into my skull bone, all of which I could feel happening). Leave the apartment and the headaches within 20 minutes are gone. At first, thought it was some carbon monoxide in the building and obtained a detection device. The device works because 6 weeks after purchase it went off. Thankfully, because there was an actual leak from the hot water heaters in the basement of the building so, I saved a lot of other people some problems including the building owners.

Bed sags in the middle, box springs make loud squeaks. Complained to company and they want pictures with it laying flat on the ground. With no one laying on it or off the box springs you cannot see the problem. Also when you call the company they say they have never had a complaint. We sent pictures but they say they never got them. I don't think the extra money for this bed is worth it, if they don't stand behind it like they advertise!

I have slept on a Cal-King Temp for 2 years. For me, it was too soft. I sank and ended up with more back pain (between my shoulder blades) during the day. There is 10-20 year warranty. At first, when the warranty is presented to you, I thought "Great, I never have to buy another bed!" After that, I thought “Ew!” I am not OCD, nor am I a slob. But having a bed for 10-20 years is not appealing to me, when I really think about it. I am 30. I do not want to be sleeping on the same mattress until I am 50, with the dust mites, house mites (pretty much the same thing), dead skin, and normal wear and tear. I say, "No." I feel that these mattresses are severely overhyped.

I bought a large Tempurpedic therapy pillow. The pillow was designed to support the neck and it has one side raised up. In less than a year, the pillow completely lost its original shape. Now I have a flat pillow. I wrote to Tempurpedic customer service, all they did was to send me a copy of the claim form. They require the original receipt in order to honor the warranty. But the thing is, I threw away the receipt thinking "what's gonna happen to a Tempurpedic pillow." Now I know that was stupid! I will never buy a Tempurpedic product ever again. All they recognize is a receipt, not their products!

I purchased my Tempur-Pedic mattress back in 2008 because I reasonably broke my lower (tail bone) back in 2007. At first it was really helpful, but for the last 6 months, I have developed a new symptom on my upper back and my neck. It’s been getting really uncomfortable to sleep in my own bed, where else, I cannot get a good night sleep anymore. I have reasonably flipped the mattress and hoping it will help, but it has not. I’m so mad because I spent over $3,000 on this mattress and the results are ridiculous. I will never recommend this product to my friends and family.

I am a 58-year-old lady and live on a fixed income. So when I bought a Tempurpedic mattress in August 2008 at $3941.09, it was a very big deal. Since that time, I have been suffering with increasing headaches and complaining of knee and lower back pain and being tired all the time. Now I find out that the mattress gives off gases for the life of the mattress which cause the symptoms I am having.

Every time I see the commercials they suddenly have out again, I just want to cringe! This is the absolute worst bed I have ever had! Not only does it kill our backs, but the heat that comes out of it is unbearable! I know of no one that likes hot beds! Also, the smell! You watch, years from now there will be a recall or lawsuit! I am surprised this has not occurred yet. There must be lack of sales since you have to constantly air the commercial. "Ask me", ask me how much we and many others hate this bed and all the problems we got from using it! I am surprised you all can sleep at night! Oh, I guess because you don't own one of these beds! We have complained also but get nowhere. You people that did get somewhere, good for you! But I think they put an end to fixing the problem for all others. After all, how will they get rich before they get sued!

As a doctor, I have real concerns about the strong odor emanating from our Tempur-Pedic mattresses--odors my wife has characterized as "chemically", "paint-like" and as being similar to stale cat urine. Also, these odors take an unacceptably long time to dissipate. I have expressed our concerns to Tempur-Pedic Customer Service representatives on several occasions and have also taken the time and effort to bring them to the attention of the Chief Executive Officer and CEO of Tempur-Pedic as well as to the attention of Tempur-Pedic's Research and Development department.

I'm going to tell you a good and bad story regarding Tempur-Pedic. I too had a Tempur-Pedic mattress for years. I always woke up stiff, but told myself, "It can't be the mattress. It's a Tempur-Pedic.” Many years later, I had to buy another mattress and it had to be a good one as I now suffer from peripheral nerve damage. I decided to find a generic version of Memory Foam as I could not afford the $3,000 price tag.

Tempur-Pedic arrived and felt good the first few days. I began to feel a sinking into the bed that got deeper each night. At less than one month, I began to hurt in the ribs and hips. By the 6th week, I started to have pain in the knees and began to sleep with two knee braces. Then it was out of the bed to the guest room.

I have a Tempur-Pedic California King Size bed. I have had 2 mattresses in the last 5 years. I always have the same complaint. The mattress feels good at first, as time goes by, your body sinks into the mattress, even your heels from your feet leave a dent in the mattress. It doesn't matter if it's hot or cold.

I purchased a top of the line tempur pedic bed with the "ergo" base manufactured by their Reverie Bedding affiliate. The base consists of a remote and 4 motors that move the unit in different ways. We purchased the set from a chain store retailer. Essentially we are relatively satisfied with the product. The brackets, however, that comes with the frame is flimsy. When I attached the bracket assembly to the frame and then the headboard to it, the weight of the solid wood headboard was sufficient enough to pull the entire headboard back and away from the frame, bending the steel and putting undue stress on the entire assembly.

The noxious and toxic fumes from the mattress caused respiratory distress for me, nasal allergy distress for my husband. We are unable to use the bed at all or even be in the room where it is located. How can such an unsafe product remain on the market without clear warnings to consumers? The web is full of complaints about this product.

I have now my SECOND Tempurpedic bed--cal king (I paid $2374 for the first 1/22/02)..

We ordered a Tempur-Pedic Deluxe mattress from Sleepys and received the delivery at 1:30pm Friday, 03/23/07. After they removed the plastic, we were immediately confronted with a strong chemical odor. After spending about 10 minutes in the room, I became extremely nauseas, dizzy, and started with headache. My husband also felt sick and started with a headache.

This company avertises on tv and other media that one can try their special sllep system for 90 days and mya return it if not satisfied. I began trying to reach the company and di, prior to the end of the 90 day trial period I called and sent many e-mails, stating over and over I wish to return it. They also advertise the consumer has "nothing to los" by trying it.