Stearns & Foster Reviews

It is the worst mattress purchase ever. My wife and I were looking to replace our old king size mattress of 10 years prior to moving into our new home. We purchased the king SF Estate Shantel FEPT from Sleepy's in January 2012. Within several months, the mattress began to sag; it's my worst mattress investment. This mattress sags on both sides, I wake up every morning with severe neck and back pains, which is unacceptable. I will be contacting Sleepy's officially in an effort to replace this horrible mattress.

Shame on you! How do you sleep at night? I am sure not on your own mattresses! I spent a mortgage payment on a California King six years ago. Why after six years am I here? Because after 30 days of having this concrete slab, I was stuck with it and I am not financially stable to throw away $2,800 to the curb. I don't have the money to purchase another. I have three mouths to feed. I have not slept a good night’s rest unless I sleep away. I actually sleep better in my kids' twin bed on occasion. I have horrible back pain and I have hip locking up. The bed is so uncomfortable and I can't even flip it. It has boards on it. On top of box springs, it's more like a platform bed.

Two years ago, I wanted to upgrade to king size furniture and mattress. We brought the highest priced ($2,500.00) mattress, S&F Estate. It has been the worst purchase I have ever made because I am forced every night to sleep in a hole. My spine is likely being damaged and I agree that someone should start a class action lawsuit. I have had Havertys come out three times and each time they measure this hole, we are one quarter of an inch away from the warranty requirements. Yet everyone at Havertys seems to know they sell these mattresses that are damaged. I have just purchased another $6,000.00 in living room furniture from Havertys. They have mentioned how they have fixed the memory foam now in newer models, but where does that leave us? Who can you make responsible? How do we get this replaced before we jump on the class action bandwagon?

I splurged and bought what I thought was a high quality Stearns & Foster bed for my daughter. I was assured it had a great warranty. Within the first year, it started to sag in the middle. She is a small teenager and only weighs 95 pounds, so I knew it wasn't normal wear. I made a warranty claim with Mattress Firm, for which they charged me $25. The mattress inspector said that the sag was only 1" and it has to be 1 and 1/2" for them to replace it. He told me to try again in a few years if it gets worse. Then I got a letter from the Mattress Firm warranty division. They said the sag wasn't bad enough and that there were stains that voided the warranty. Actually, there are no stains. I have always kept it protected with the $90 mattress protector they sold me when I bought the mattress. Bottom line, Stearns & Foster doesn't honor their warranties and makes crummy mattresses that don't last. Mattress Firm doesn't honor their warranties either.

I purchased a Stearns & Foster GS Luxury Queen mattress and box spring from Sleepy's in August of 2012. Actually, I had exchanged a Hotel Maison mattress for this more expensive S&F mattress due to the S&F brand. I did not know that Sealy had purchased S&F. I weigh approximately 260 lbs. and the mattress is sagging, probably as much as 1/2" to 3/4". I will be visiting Sleepy's today in order to see what they will do for me. If neither Sleepy’s nor S&F will back up their product, then a lawsuit is in the offing.

We purchased our first luxury firm pillow top S&F mattress in June of 2011. In the store, it offered both firmness and comfort. However, within a month, the mattress began to sag in the middle and enough that you feel like you are rolling down a hill. We called the store where we purchased the mattress, and to their credit, they replaced it with the non-pillow top version of the same mattress in April of 2012, thinking this would fix the sinking problem. We liked the new mattress for a few weeks, and then it began to sag again. We weigh 110' and 180' pounds and do not think this is normal wear! We think it was one of the worst purchases we ever made!

I purchased an S&F mattress in 2009 and it has been sagging since it was about 6 months old. I am beyond ** off. This was one of their higher-end pillow-top mattresses. I weigh 140 lbs. and can't even use it anymore. It sinks so low. When I make the bed with all the sheets, blankets and comforter, you can see it sagging, impossible to sleep like that. Someone should start a class action lawsuit against them. It is obviously them and not all of us. Oh, and by the way, there are no stains on the mattress to blame it on, because we all know a small stain can cause the entire mattress to sag, ha ha.

I purchased my Stearns & Foster bed in 2005 for approximately $2,700. Over the years, the bed started to sag considerably and is now sagging 3" from center. I called my retailer (Mattress King) and filed a claim. They approved my claim after the pictures I took/submitted and they attempted to pickup the bed. They rejected the bed because of 8-10 small stains and said the warranty was now void. I called their customer support and they said the stains were the cause of the sagging. Wow. If that's the case, Sealy makes really bad beds. I'm not done fighting because they take advantage of the consumer and build their business around unethical behavior. The leaders at Sealy are really bad people.

I purchased a king size mattress and box spring 2 years ago from Simon's Furniture in Franklin, MA. This is my 3rd S&F bed set. The mattress started to sag soon after I purchased it. I basically have an indentation where I sleep. I feel like I have to physically pull my body up out of the indentation to turn in the bed. I wake up tired and sore from head to toe. If I lay on my side, I get woken up from sleep with pain down my entire legs. I do not have these problems when I sleep elsewhere such as on vacation, or at another person's home. The person at the store where I bought the bed was not helpful at all. I was told that she has not needed to take any of these beds back. I have at least a 1" depression in the mattress. I presume that it sags at least another 2-3 inches when I am in the bed. Be careful what you purchase. I am very disappointed with the product and the response from Simon's Furniture.

I purchased this King Size Stearns & Foster bed from Sears around 2009. My bed sags; my back, neck and hip hurt. I called Sears’ warranty dept. and was told that they could not find record of me purchasing the set. I cannot locate my receipt. I charged a small amount of the bedding on my Sears card, and they state they cannot pull up records from that long. I paid over $2,000.00 for this set and have been looking for my receipt over a year now. I cannot sleep, my back seems to roll into the sink, I had injections in my back to try to ease the pain but it didn't help. Now, I'm told that I have a curve in my spine. What some pain I'm having.

We paid over $1,400 to get a good mattress. What we got was a Stearns and Foster nightmare. To save all the bad words, it is junk and they say will stand behind it. After they inspected it, their answer was "It isn't bad enough yet. Call again and we will let you know when the mattress is bad enough to replace." Replace? I just want the mattress out of my life and I have thrown away $1,400. I bought it at Macy's, and they do not want to know anything about it.

We bought a $2500 king-sized Stearns and Foster lux mattress set in February 2012. This was a big purchase for us and we wanted a mattress that would hold up for at least 10 years. Well, it's been less than a year and it is sagging so much on my side (I weigh 135 lbs.) that I was convinced the bed frame was broken. It's not the bed frame. It's like my husband and I are in two separate beds because of the hollow on my side and the huge ridge down the middle. My baby rolls into me when he's next to me on the bed. I have to use pillows for support on my back! I wish I had read these reviews before I paid so much money for a piece of crap mattress. I'm preparing for a fight with S&F or Ashley Furniture to get a replacement. It doesn't look like others have had much luck.

I purchased my mattress in May 2010 and within the first several months, I felt that I didn't sleep well at all. I don't find it to be comfortable enough to get a good night's rest. I woke up achy and tired.

The mattress is absolutely horrible. This mattress was no good in less than a month. I called the store and, of course, there was nothing they could do. We figured that's what they would say and, of course, we were right. We would appreciate it if you could or would send someone to look at it and have them bring with them a check for what we paid on the mattress and box spring.

After 2 months, I noticed that one side of the Stearns and Foster Elise King Size Mattress was sagging. I called Sears and was told that the warranty they cover is only for 30 days and was given instructions as to how to obtain warranty resolution from Stearns and Foster. It involves taking pictures and measurements and then emailing them to Sears. The instructions state that anything less than a 1.5 inch sag will not be considered a defect. What this tells me is that after spending $1,800 for a mattress that sags after 2 months, I must endure discomfort for another 0.5 inches and then hope that Stearns and Foster will honor the warranty. Opinion: After reading many complaints, Stearns and Foster and Sears are aware of this product defect. I will never buy a Stearns and Foster mattress again and will urge others to do the same. Sears should protect its reputation and cease selling Stearns and Foster.

I purchased or exchanged a Stearns and Foster "Shiela" mattress on June 22, 2012. Within a month there was a pronounced sagging at the hip level. It began to affect my back and hip. I normally sleep on my left side, but the pain is too much. When I sit on the side of the mattress, I can feel the springs and a lumpy bedding. There is no edge support and it compresses several inches when I sit on it. I weigh 170 and certainly the mattress should support that weight with no sagging. Now, my wife is beginning to find the same thing on her side of the bed. The mattress was purchased from Ashley. I will see them this week and see what they will do. This is the third mattress I have bought from them and the third that has turned out to be garbage.

Mattress is the worst ever for $2800.00. Mattress sank and it is very uncomfortable, not like the one in the store we laid on. It has been sent back 3 times for the same thing. It has been very bad for my back and neck. You came out and looked at it and said you would replace it, which never happened. Nobody called us back. It has been a nightmare and we’ve been given no respect by the company.

I bought S&F Newgate LXF queen box/mattress. Within five to six months into it, the mattress started sagging throughout. No support. It was not the most expensive mattress that S&F sells, but that shouldn't mean the mattress should have started having problems so soon. A mattress inspector came and said it was 1/2 an inch short of being able to be considered defective. Yet, he said the box spring has already failed. I want a more satisfactory response from the manufacturer than the answer that I have already been given - to wait until the mattress is a little more defective before they come back. I wouldn't recommend this mattress to any of my friends.

We purchased a $1,800.00 Stearns & Foster mattress set a little less than 2 years ago (with a 20 year warranty). What a joke. The mattress had body impressions and we were both experiencing back and neck pain, unable to sleep through the night. S&F came out and inspected the mattress and said there was nothing wrong with it. Therefore, there was no recourse we could take. Luckily, we had an awesome salesman at Haverty's who went to his manager and authorized a full refund through their store. We were able to exchange our mattress set for a Tempurpedic set (which we are very happy with). Sadly, this is the second time we tried a Stearns & Foster (blaming the bed for our problem the first time). We will never make that mistake again nor would we recommend Stearns & Foster to anyone. They do not stand behind their product.

I purchased my 6-year-old Stearns and Foster mattress at Macy's for $4500 with their 20-year warranty, best mattress ever made, blah blah blah. It has not been right for over two years. Finally, I called for their wonderful warranty service. Tech came today. They did this scam measurement that rarely I feel reflects a problem, but guess what? - We are at 1.5 inches of sagging. Not bad considering I sag 7 inches laying on the pathetic mattress! Tech said yes, it is defective. He called Macy's from our home phone and handed the phone to me. He bolted out of the house, then the Macy rep told me there is no warranty because of a stain on the mattress in the contour. What is she talking about? There is a small stain 4ft from where his depth measurement confirmed a defective mattress 5 minutes ago. It appears to be a coffee spill but it was extremely small. I told her this stain is nowhere near where the measurement was taken, period. Then I asked her what is the contour of the bed. She does not even understand the word to explain it to me!

We purchased a brand new Stearns and Foster mattress and box spring about 7 years ago for around $1500. What a huge mistake! Since we are both heavy people, we thought we would purchase the Cadillac of the line. The salesman told us to rotate the mattress 1/4 turn every month which we did. After about 1 year, the mattress started dipping on both sides and receiving a hump in the middle. I went to the company where we bought it and would have to pay $50 to have someone come out to look at it, which we did. The warranty was not honored because we did not realize we had to have 5 support boards underneath the box spring. We only have 3 which came with the bed frame when we purchased that.

We bought a brand new Stearns and Foster bed at Macy's in September 2011 and within a month, we were surprised that our $2000+ firm mattress sucked! It was uncomfortable almost right from the start. Yet we were in total denial about it given that it was brand new. After months of painful nights, miserable sleeps, we finally accepted that this major investment was a bad one. Yet, it was too late to take it up with Macy's - we were past the warranty time. Additionally, we didn't meet their sagging requirement. S&F used to stand for quality. Now they just suck! We are so miserable and feel totally like suckers for having believed that we were paying for quality. I also feel like Macy's should be held accountable as well. We are so miserable because of this horrible bed.

In January 2012, we purchased a king size Stearns & Foster Mattress. We had it for a few weeks and we detected a horrible odor. They came out and it was replaced on March 10, 2012. Now this one is sagging. When the rep came out, he told me it was 3/4" and on his report, he put 1/2". I can see the sag when the bed is made. It has a hump in the middle and on each side. It is killing my back. The one I replaced this one with I had for 20 plus years and it was in better condition than this one that is only 4 months old. Yes, it may only sag a certain amount without weight, but when you lay down, it is much more. I was told by a rep from Havertys that they do not guarantee comfort. A supervisor is reviewing this and will get with me tomorrow. Yes, if they do nothing, I am ready to join a class action suit. Since we purchased this mattress, we learned that they are rated very low and we know people that have one and are very dissatisfied because of this problem.

We, too, bought a king mattress from Macy's. After 6 months, it started to sag on the size and in the center. I called Macy's and was given the runaround. So, we went to the store and spoke to the salesman. He informed us that this was not covered since it was a floor model. My husband ended up putting a piece of plywood under his side of the mattress. The bed is so uncomfortable that I haven't had a full night sleep. Whoever wants to start a class action lawsuit, let's get it started.

My California King Mattress is just over 2 years old and is full of lumps and sagging on both sides. It is a total piece of trash. I spent over $2,200.00 for a mattress unfit to sleep on. I thought with a mattress costing so much and a 10-year extended warranty, it would be backed up by an honest and reputable company. Instead, I received nothing but the runaround (a letter stating this is not covered). My question is, what the hell do you cover besides stains?

I purchased a Sterns & Foster mattress about 3 years ago and there is no support at all anymore. Since it is a pillow-top, the mattress does not show "body indentations," which is what the warranty calls for in order for the mattress to be replaced. I have severe back problems now and was just approved for surgery. I called Sears today to discuss their rejection of my claim and the woman said there was nothing they could do because I could not physically pick up the mattress to take photos of the box-spring. I told her that I would hire an attorney and her response was, "Do what you have to do.”

Stop Sealy Corporation abuse! - On October 3rd, 2012, I bought an S&F Queen mattress set at Macy's. Ten days after delivery, it had a sagging of 1 1/4 inch, which was the same or worst ordeals as others. I was forced to sleep on a twin bed, cheap mattress; at least it was not sagging, without enough support. This is what is aggravating my health and costing me a lot of money. I had serious back problems and cervical surgeries. I am contemplating on a class action lawsuit. If somebody wants to join contact: **.

Last February, my wife and I bought a $2,000 Queen Stearns and Foster mattress from Sleep Train Mattresses in La Jolla, CA. After about 9 months, the mattress developed deep indentations in each side of the bed of almost an inch (I weigh only 150 lbs and my wife weighs about 120 lbs) and the mattress expert they sent out (who is paid by Sleep Train La Jolla, so independent opinion is not present here) told us that the bed has to be sagging at least 1 1/2 inches for it to be defective. The representative told me that the box-springs and support system are fine, so the problem really is the mattress. Sleep Trains customer service department is about as bad as I have ever encountered. Argumentative, antagonistic and just plain stupid people that were hired because of their ability to thumb their noses at customers without conscience.

We purchased a Stearns & Foster mattress on 7/13/10 and after 10 months, it had sunk to 1 1/5" so they replaced it on 8/5/11. Now, with the 2nd one we are having the same issues. It was inspected on 3/20/12 and it is at 1 1/4" and also has other issues. I received a call today from Haverty on 3/21/12 that they will not do anything about it because of the manufacture warranty (industry standard) of 1 1/2". They didn't even consider the other issues that have arisen with the mattress. We are considering contacting an attorney, but need more information before doing so. Please let us know what options we have before going forward.

I have the exact same complaint and feel like I could have written the problems and even my weight, which is under 120, so it is not like there has been abuse. It does look disgusting when made and my old one did not. I wish we did not send it away. The comfort that we thought we felt in the store just does not seem to exist in this bed. The size was another problem as it was to be an exact fit but it is short at the headboard and our pillows fall into the huge crack. Our old one did not, so what is with their measurements of a Cal King? We had to reorder the box springs, because as it sat on the bed I needed a ladder to get into it. But the sales person assured us it would be the same as our old one. Surprise. My husband and I are disgusted. I bought at Dream Sleep, Missoula Mt. The delivery was also a mess, and they did not take care with their delivery but bent and pushed the mattress.

We have a "new" (30 days) Stearnes and Foster bed (about $2,000) we bought from Mattress Discounters in Manassas, Virginia. The mattress has two troughs already and a high spot in the center. We could not complain for 30 days, but we have 60 days to do so. We are now in the second 30 day period. I visited the store yesterday and, of course, there was a different salesperson on duty. She was a "stonewall". She told me the "Comfort Guarantee" allowed the exchange of the mattress for in the neighborhood of another $280 but that we could not exchange more than once. (That's a guarantee? We pay, get the same or another mattress and have no recourse if the second one is bad? ) She then explained the Strearns warranty, the 1 1/2 inch deep rule or it is not defective. We were told by the salesperson who sold us the bed that if we had a problem just bring it back and pointed to the "60 day" sign on the wall. He did not tell us the fine print. We trusted him.

Last September my wife and I bought a "firm" supposedly $4,000 king-size Stearns and Foster mattress from Macy's Department Store in South Bend, Indiana. Now, only six months later, there are deep dips in each side of the bed of almost an inch (my wife weighs all of 120 lbs.) and the mattress expert they sent out (who is paid by Macy's, so independent opinion is not present here) tells us that the bed has to be sagging at least 1 1/2 inches for it to be defective. Of course, these are parameters that Stearns and Foster made up, not some independent consumer agency. The representative told me that the box springs and support system are fine, so the problem really is the mattress. Macy's refused to exchange the mattress and the operator would not give me her name or number, just an extension (**).

I purchased a brand new mattress set at Room Store in SW Fort Worth (by Hulen Mall). The salesman encouraged me to buy the pillow top version of the bed I picked out. He did not tell me it was made from a memory foam type material. I informed him earlier that I was replacing a bed made of this.

Our 6-month-old king size "firm" Stearns and Foster Mattress cost $2600.00! It has been uncomfortable and sagging in center. We have only slept on this "top of the line" mattress for about 3 months. We are getting the run around from Stearns and Foster. As in the other complaints on this site, they say the 1.5" rule of having a service tech from your retailer lay a metal rod on the bed and if a movable pin does not show a 1.5" dip in the mattress, 'Sorry, it isn't defective!'

On a mattress that cost multiple thousands of dollars, the excessive dipping is awful. I finally got through to a service rep who said he would have the warranty person call me back. Of course that never happened. I tried calling their main number and after waiting 35 minutes, I gave up. By the way, the teleprompt said dial 1 to leave a call back number, but when you press 1 nothing happens. If this company isn't bankrupted, it should. I don't know why any store would want to carry such inferior merchandise backed by even worse service.

We found the exact same problem with our warranty that many of the other people have had on this site. We purchased our magnificent king size Stearns and Foster as our first major bed purchase. After only a year and a half, the sagging started in the middle. We placed call after call to the warranty company and the run around began. At the end of the day, it took seven weeks for the bed to be looked at and even then the technician came with the wrong work ticket and had to reschedule for another 4 weeks out.

We have owned Stearns & Foster previously for 10 years and loved it. The last one we bought within a year, it had sink holes in it everywhere anyone put their body. When the bed is made up, it looks terrible, lumps and holes.

Mattress has sink hole on my side and my wife's side. Top end is deeper than bottom have to sleep with my head at foot of bed or my head is laying down hill. Mattress can not be flipped. It is a one-sided pillow top. Sealy Posturepedic silver class luxury firm. This is all after one year of use. I am a big man and was told this wouldn't happen.

We bought our Stearns & Foster Franklin Park pillow top high-end mattress from the Mattress Firm in Overland Park, KS in February 2007. We spent $2,000.00 on this mattress. It has not been satisfactory for several years, and now it needs to be replaced. This is the worst mattress my husband and I have ever owned! I will never buy another mattress made by this company, and I would tell everyone to stay away from this company's mattresses!

In 2006, I purchased a Stearns & Foster queen pillow top from Rooms By Dalton in Georgia. The stitching on the bottom of the mattress by the corner seam is coming out. It is about 5 or 6 feet of the stitching. I am less than 110 lbs and rarely sleep on the mattress. I never sleep at the bottom where the stitching is coming out. I contacted Rooms By Dalton and was told that the stitching was not covered in the warranty unless it was around the handles.

I purchased this pillow top Stearns and Foster Mattress and box springs from Sears in Sarasota, Florida. Within one year, my mattress top had a hug indentation. I went to sears with pictures where I was told they could not handle any warranty problems and I had to contact Stearns & Foster directly.

On January 25th 2010, I purchased a Stearns and Foster Mattress from Mattress Giant in Rochester, New Hampshire for $1499.00 and it started sagging within three months. When I returned to the store to advise them of the problem, I was told to sleep on the other side which is not an appropriate answer to my problem. I was then told to measure the depth of the sag and seriously, that is a joke.

We bought a Stearns and Foster Mattress from Sears in North Carolina in 2006. The mattress has a 10 year guarantee. Mattresses nowadays are not what they used to be. We have had the mattress since 2006 and three years of that time, we were out of the country not sleeping on the mattress. On both sides of the mattress, it has sunk in. My husband and I are not overweight people and this should not have happened. We contacted Sears, who referred us to an outside company for handling these problems. They want pictures. The way the mattress is made prevents a picture from showing the problem. It has a puffy top which hides the problem. There is no way a picture will show the sinking of the mattress yet we live with it every day. We have written to a representative of Sears. They won't even answer the letter. This letter was written in January. They now do not deal directly with the customer and the "Satisfaction Guaranteed" slogan has gone by the wayside. I have a bad back and a problem with my left hip and sleeping in a gully makes this problem worse. Can you help?

We had the same experience with Stearns & Foster - until we insisted that they tell us exactly where these stains were, since our inspection could not find any stains. Eventually, Macy's refunded our money in full but be aware that mattresses sold in Macy's are not sold by Macy's. I would not shop there again for a mattress, especially since our sagging and broken spring complaint was supported by the inspector and another inspector was sent to make a different finding.

I purchased a King size Stearns and Foster bed for over $1,700 cash on 9/30/2008. The bed indentation was over 2 inches when inspected on 12/4/2009. My 10-year warranty says 1.5 inches is defective, but, now they say because the bed has a few minor stains, my warranty is void, although the warranty booklet they gave me at the time of purchase does not say that. I tried explaining that to the "Eileen" person who called me but she said she had her own warranty from Stearns and Foster that says stains void the warranty. I argued that this was unfair because my warranty booklet was given when I paid the $1,700 cash and should be the one that is honored. They refused and gave me a runaround prerecorded phone number to call Stearns and Foster directly that only served to redirect me back to the same number I originally called on my warranty.

We purchase a Stearns & Foster king size bed & box springs with a 10-year warranty through Kaufmann's Dept. store in 6/04 and it is now 3/09, not even 5 years and the mattress has sunk in some areas to 1 1/2. We have been getting the runaround from Macy's who referred us to Sealy who makes the mattresses for Stearns and Foster and they referred us back to Stearns and Foster and now they stated it would take 10-15 weeks for answer from the inspector who gave us the incorrect information. We paid over $2000 for the set and no one seems to honor the warranty and they are swamped with claims because they have so many which means made in America is not always better.