Stearns & Foster Reviews

Purchased a Stearns and Foster mattress because of the salesman’s recommendation at our local furniture store. Mattress felt incredible on show room floor and had a 10 year warranty. After 5 years the top layers started to break down and after 7 it was unusable (sank down additional 6-7 inches when laying on.). They use a laughable test to determine if mattress should be replaced, which protects them from standing behind their warranty. We will never purchases from them again, $2,600 wasted on a mattress.

I bought king mattress in June 2020. After 4 months they got saggy big deep. The mattress is Rockwell. They didn’t want to work with me after submitting all pictures and info. Mattress Firm sent me email of denial. Don’t buy from Mattress Firm or Stearns & Foster. Both worst company to validate your warranty. I spent $ 3,000.00 And they compare to 400 dollars mattress.

I slept on it, My back was killing me!!!! The only place I can lay on the bed is on the edges. They claim "Stearns in the top of the line" That is not true!!!! I paid 2,000.00 and I am very disappointed!!!! They should refund my money and give me a free mattress!!!!

This company provides Stearns and Foster, Sealy, and Tempur-Pedic mattresses. This company is the most unethical, dishonest business that I have encountered. I purchased a Stearns and Foster (S&F) mattress. The mattress was defective and literally fell apart. The springs ripped through the material and were sticking out of the mattress. After much time and much back and forth with S&F S&F finally agreed to replace my defective mattress which was still under warranty. S&F told me they would replace my mattress which was no longer available with the then current model that was equivalent to my defective mattress. However, as a precondition of giving me that to which I was legally entitled (replacement of my defective under warranty), S&F blackmailed me into signing a general release.

We bought our Stearns & Foster pillow top about 2 years ago. The sagging is horrible and so are the back aches. Bought it through Raymour and Flanigan furniture store. They sent a Stearns and Foster inspector to our home. Said the indentation was only 1 inch and we needed another 1/2 inch to qualify for a new mattress.

Unfortunately, my experience is terrible. I paid good money for faulty product and the WORST thing about it is that they won’t do anything to rectify the situation. The mattress has either broken springs and/or faulty foam top application but it has been bad since two weeks after I bought it. I sleep alone on it and cannot sleep as you can feel the lumps!!! No other way to say it!!! I have called, emailed and no response. Why can I pay full price and they not stand behind their product? That is poor service to say the least. I want this fixed!! Who will help me?

It's hard to believe that the first expensive mattress that we now CAN afford is the worst one we've ever owned! This seemingly well built, plush mattress is nothing but a fake. It sags in each area with my husband and I, we are not heavy. And the sag stays. What's worse is the aching in our backs that never goes away throughout the day. We dreaded going to bed!! It's as if every pressure point that is supposed to be supported does exactly the opposite. THAT is how bad this bed is.

I wish I had returned this to Macy's within the short window after my purchase. I bought the Lux Estate queen size mattress and after 6 months it's so uncomfortable, it's sagging terribly, in the middle and the edges. I'm around 115 lbs. It's been 9 months now, I hate it and I hate sleeping on it. I'm considering trashing it and buying a TempurPedic. I would rather just take the $2,000 loss in exchange for one good night's sleep. And by the way, the warranty only works if the sag is one and a half inches and not from the tuft... Disappointed in Naples.

I can't believe this $3,500 bed started sagging on the sides less than a year into our purchase. My husband and I have been suffering with back issues since and finally decided it needed to go. It's become unbearable. Don't buy this mattress. It's expensive and, especially at this price-point, it should not be noticeably sagging less than a year into use. Save your back!

What a disappointment. 3k on a new mattress that we were so excited about. We purchased it from Nebraska Furniture Mart. 7 months into it, and I find we are sleeping upstairs in the guest room on our old mattress. The Stearns and Foster is indenting (and we are nowhere near heavy people) where we sleep. It is buckling up in the middle. The only way we get a DECENT nights sleep is if it is one person in the bed and someone sleeps on the middle part. Beyond waste of money, and huge mistake purchasing this. Would advise anyone to go another route.

The comfort & feel of our new mattress is well beyond our expectations. We took back our mattress of 3 months, as it was way too soft for a firm that we received. We exchanged it for a exceptionally real firm. Sleep is wonderful on our new Stearns & Foster mattress, Thank You to Furniture Row for the exchange.

We rolled around on the mattress in the store, checked the price and decided immediately that we want to take it home. The hard part was waiting to have it delivered. A Stern and Foster Mattress is a very durable comfortable mattress. You can but don’t have to flip it over occasionally for added comfort. The best money can buy! We love our mattress.

This mattress is over 3 years old, still in great shape. Cleans well too. Stearns & Foster brand meant nothing until I slept on one of their mattresses. I'll never purchase another mattress outside of Stearns & Foster. Mine is a medium soft Pillow Top.

Stearns and Foster is the gold standard in mattresses. The experience from initial contact to the 1st night’s sleep unparalleled. They are professional, courteous and you definitely get a lot of bang for your buck, as their mattresses tend to pricey but the quality is amazing!

I bought a floor model from Macy’s - 1st mistake. My mattress was lumpy and terrible the first night I slept on it. Because I bought the floor model, there was no warranty. I tried to reason with them that the mattress was a lemon, and I wanted to return it. No one budged. This was a VERY expensive mattress that is barely worth a dime. Stearns & Foster mattresses aren’t what they say they are.

We bought a King sized Mattress and Box Springs at Costco in March 2018. The Mattress is a Stearns and Foster and was not cheap ($1100). Within 9 months the mattress developed visible divots where my wife and I slept and we were waking up with back pain. We just removed the mattress and were forced to replace it. We have not went thru the warranty process yet, but from the other reviews, I am not hopeful of recovering any compensation for this extremely poor mattress.

Luxury mattress at a reasonable price through Macy's. The Pillowtop compresses and is smoother and firmer after a few months than it first feels in the store, for me that is a plus but don't expect the pillowtop cushiness to last forever. Overall I am happy with the quality but I see knock offs at Costco for about 2/3rds of what I paid. Hard to know if what's inside is as good as the real thing! Time will tell.

My mattress is a firm pillow top mattress. I love it. My only complaint is that it is very heavy. I would not be able to move it on my own. I have had this mattress for six years. I have not noticed any sign of deterioration. It is the best mattress I have ever slept on.

I have had this mattress for over 20 years and it is still just a comfortable as the day we bought it. Of course we were over the road truck drivers so it only got used when we were home and after we retired (9 years ago). It is a double pillow top and I have regularly turned and flipped it and it still is the same. Of course this mattress wasn't cheap but well worth the $2100 we spent for it 20 years ago.

We purchased a Stearns and Foster mattress 3 years ago and are already having problems with it sinking down around the middle back area area. I called them out and we didn't qualify because their string test didn't show the dent. Clearly if they laid on it, they would know exactly what we're talking about. Both my husband and I have terrible back problems and this mattress is doing nothing but making it worst. Problem is we don't have another $3500 to purchase another mattress. I have had mattresses for 10 years and never had this problem. Their warrantly is worthless. At one times Stearns and Foster was the top of the line.... Well, not anymore. I will never buy another Stearns and Foster mattress ever again....What a rip off this company is.

After 18 years of owning a Stearns & Foster mattress, we decided to purchase another one and after 4 months of owning it, it looks like our 18 year old mattress with full body indents and a big hump in the middle. Went to the Sealy website to file a warranty claim since it’s only 16 months old but they make it such a pain in the ** to file a claim I gave up. We will NEVER purchase another stearns & Foster mattress, so disappointing to spend over 3,000.00 and have a piece of garbage. DON’T WASTE YOUR HARD EARNED MONEY ON POOR QUALITY.

In the past I have always purchased Sealy Posturepedic pocket coil mattress sets, decided to try the Stearns and Foster Bittersweet 2.0 Tight top. Both my husband and I over the first month experienced at different times a stiff sore lower back once awake. Now it's constant, it's as if there is no spring or floating effect as with my Sealy. If there are pocket coils in this mattress, they are very deep down and a thick layer on top that just feels like we are sleeping on a big bag of hard packed sand. Very disappointed.

Recently purchased a high end hybrid Stearns and Foster mattress. Assured by salespeople that the mattress would alleviate my hip and shoulder pressure point pain issues. Unfortunately the mattress did nothing to alleviate pressure points, instead caused major pain points, so bad I have to take pain medication nightly to try and stop some of the pain so I can sleep. I should not have spent thousands on this mattress, very disappointed with purchase.

I purchased a Stearns and Foster king size bed from Sears a little more than a year ago. I was told at the time that it was the best bed that was on the market. The mattress started to cave in on both sides of the mattress. I filed a claim with Sears. They had me take all kinds of pictures and send it to them. The frame, the box springs, and the mattress itself. With a ruler and a string I needed to show them how deep the indentations were. Because of the top sponge top, it only showed a 1/2 inch. They closed my case saying I didn’t meet the requirements of 1 1/2 inches. If the top foam sponge was not there, the indentations would be more than that. My wife and I have constant back pains which we didn’t have before. Do not buy this product!

I received a Stearns & Foster king mattress as a gift which started to fail within the first year (both sides of the mattress sagged leaving a very high ridge down the center). I called customer service and they would not deal with me saying I wasn't the original owner since it was a gift, even though the mattress was delivered new directly to me. Bottom line is that the Stearns & Foster mattress is of very low quality and their customer service is the worst! Stay away from Stearns and Foster!

I had a Stearns and Foster's mattress for 18 years. It did not start to sag until it was 17 years old. Loved the bed and was hoping for the same experience with our new one. We purchased the mattress less than 6 months ago and it is already sagging in two places. In addition both of us are having hip pain and losing sleep because the mattress is so uncomfortable. I called the store where I purchased the mattress and was told the sag had to be at least 1.5 inches before they would replace the mattress. We paid over $2000 for this mattress.

Our Stearns & Foster G.S. Exclusive River Place Luxury Plush mattress failed us in under 2 years but because we had a kid who had an accident that the mattress cover didn't prevent, we couldn't file a claim. I watched a DIY video on repairing sags in your mattress and thought I'd give it a whirl. There is nothing but cheap foam in this thing. No wonder it failed!! We paid a LOT for this mattress. I feel duped. We're going to salvage the springs and buy some memory foam online because we can't afford another mattress. This is terrible! Please, someone do an investigative report on this company.

How is it that these frauds are still in business? How? Can anyone explain it??? Since they delete and block any non favorable reviews on their social media and their website they can't do it here! Thieves not allowing negative reviews! My mattress sank like the Titanic within 3 weeks and it was a luxury firm and I am a small person! Absolutely disgusting. Takes a real special kind of character to deceive and rip off the public..I mean what kind of industry has inspectors for their products? They obviously know how bad their products are! They are cheap foam. Just absolute garbage! Thousands amongst thousands of similar complaints! Where is the class action lawsuit!?!? It's a win win. Someone please get on it!

Purchased in 2013 with high expectations based on reputation, research and the high-end feel of this mattress. We were very disappointed to see it developed channels in the sleeping positions within 2 years. We are not huge people, 210 and 135 pounds each! Flipping it does little good, simply runs the trench more evenly across the length of the bed. It dips at least 1.5 inches from center to lowest point, but very hard to tell because of tufting pillow top. We didn't have the energy to try and fight a warranty battle. Definitely not buying another from S&F.

I bought a Stearns & Foster mattress at the Bay on sale in 2016, thinking I was getting a quality mattress at a good price. The mattress edge almost immediately started to sag, and when I contact the Bay I was told to add supports to my bed frame. I did what I was advised to do, and put up with the saggy mattress for three years before deciding that it was not acceptable. I contacted their customer service department and was then told that I had voided my warranty by not putting MORE supports under the box spring. I checked and in small print the warranty described the need for additional support for queen and king sized mattresses, but the website also claimed that their mattresses would work with any quality bed frame.

Purchased this mattress in 2011 and about 6 months after use it developed "dips" where each of us sleep. We are not overweight people. Contacted Sleepys where we purchased. They said, "Get in touch with Stearns and Foster." I haven't pursued this but just turned the mattress again and it looks awful. Considering a memory foam topper but not sure it will do any good. Also I do not know how to submit a claim or if it would do any good.

Bought a Stearns and Foster in around 2000 and after 2 years developed dip in middle. Warranty people came out and replaced bed with brand new bed. New bed lasted about another 2 years before another dip developed. I am 6 foot, 175 pound man. No abnormal wear and tear. Flash forward, 2018, I foolishly buy another Stearns and Foster, thinking worse that happens they replace. 9 months, NINE months, bed develops horrible dip. But this time they deliberately engineered it to have a way out of honoring warranty. They put hard plastic buttons on the surface of the bed and created divots. The divots make it hard to measure a "dip", and hard to define what a "dip" is... convenient.

Stearns & Foster Cal King Lux Estate model. I am a fit 185 lbs man. I am also an airline employee and travel most of the month. That said, I sleep on the mattress about 10-12 days a month. Cumulatively, I have slept on it less than a year. I am using the recommended S&F foundations as well. I have a terrible time sleeping because when I lay down, my body is in a head-low orientation. This is unnatural and uncomfortable. There is about a 2" depression where I sleep. Expensive horrible mattress. I filed a warranty claim with S&F and they have not responded.

I was convinced by salesman in a higher end store that Stearns & Foster mattress is top quality and we won't be disappointed. I also was happy to hear it was made in the U.S.A. and the quality check person who built the bed even signed it. Don't buy into this and don't waste your hard earned money. We have a big hump in middle of bed and I never had lower back pain until I bought this mattress. We have a king size bed and we are both in a hole and if you lie on side or stomach and lie with a knee bent facing middle of bed your leg is higher than rest of body. I'm just so unhappy and want other people to know this and not make the same mistake as us.

We purchased the S&F because we wanted the best that money can buy. Unfortunately this mattress is not it. When the company delivered the mattress it was beautiful. Almost too nice to put sheets on, but that all changed in a few days, months and years. The bed started sagging after about 1 month. It's been all downhill from there (literally). The hole is so deep, that I stopped sleeping in the bed years ago, but my wife tried to tough it out. She finally gave up when her back got so bad that she now takes pain medication. She weighs about 135lbs so this highly priced mattress only created a hole in our pockets and a hole in the bed.

After spending literally 2900.00 about 3 years ago this mattress now sinks in the middle. I can’t get any rest and my back hurts each morning I wake. When I purchased this mattress I was told it was the best. I weight 136 so no reason why it should now sink. DON’T PURCHASE. A TOTAL WASTE OF MONEY!

This mattress is about 15 years old, used for one person, and is still in great condition. I vacuum it maybe once a month. Has kept its shape with very little change. The worst thing is that it is way too heavy for me to turn or flip on my own. Moderately firm with pillow top.

If you are thinking about buying a Stearns and Foster mattress for the the quality you might as well flush your $2000.00 down the toilet!! This is the poorest quality mattress I have ever owned!! After 1 year it started sagging and now after 3 years it has a hole on the right and on the left. Looks like ** after I make the bed. You would think that a top of the line mattress would last longer than 3 years. It will definitely not be replaced with another Stearns and Foster. STAY AWAY FROM THIS COMPANY!!!!

We aren’t heavy people and our new mattress was horrible in less than a year. Customer service was nonexistent and a waste of my call. I had wanted that mattress for a long time. What a major disappointment.

The mattress was a nightmare. It began to form a large lump down the center & when I contacted the Sleepteks America, Inc regarding my concern, I was extremely disappointed with their response & service. I have not & will not purchase a Stearns & Foster mattress ever again.

12/2016 we spent 2,400+ on new queen size mattress. The bed is sagging and uncomfortable and creates body pain. We should have read these reviews before purchasing. We will look into a warranty claim but based on other reviews it seems like a futile effort. Buyer beware.

Recent purchases (within past 10 years) of S&F mattresses have shown us that those purchased through Sleepys, now Mattress Firm are crap. After a couple of years, these became so soft that we were sleeping in holes and woke up numerous times during the night due to back and hip pain. Ain't good, especially when you pay over $2K per mattress. King Size Michela was first and replaced in 2013 with the Tinsley.

When brand new you will think it’s the greatest mattress ever. Give it a few months and you will wake up suffocating down into a hole, your remotes, dog, partner, everyone will be sucked down into this sinkhole created by whatever mush they make the bed from. Is there a way to fix this? Anyone have ideas? I’ll squirt expandable foam inside, something to firm up this thing, what a piece of **. Don't buy!

After 2 years of using the mattress I notice an indentation and is really getting worst every time. I will have to spend another $2000 again. What a waste of money and time. Next time I will review very well before getting another product.

I have a firm mattress with a pillowtop. It gives me great support and I can sink into it... It's a very heavy mattress and needs to be rotated every three months. I have zero back pain and love, love, love to sleep in it.

When I tried the mattress in the store, I felt immediate relief from back pain. I researched mattresses before shopping and Stearns & Foster is the highest rated mattress with the longest warranty. It felt like the mattress was custom made just for me!

My husband and I are still paying off this mattress and already it has indents from where we sleep. It is insanely uncomfortable and for the first time ever my back is in so much pain and I find it extremely difficult to sleep at night. The reviews on here for this mattress are absolutely terrible and I sure wish I could go back in time and see this before making such a terrible purchase. We were naïve and believed this was a quality company but apparently we couldn't have been more wrong.

I am a chronic illness and chronic pain patient, and have searched all of the year of 2018 for the perfect mattress for my damaged body. I had previously purchased 2 Stearns & Foster mattresses, but that was when I was well and preferred a firm bed. I purchased the Lux Estate mattress in early July, so the 120 day 100% warranty exchange or return is almost up.

I bought this mattress thinking that I was buying the best. I have a bad back so I felt that paying for this supposed quality was well worth it. The mattress looks beautiful, but within 3 months, I noticed that my side of the bed felt like I was in a hole while the other side was very firm and quite noticeably different. I called for a mattress inspection. I was told that it wasn't bad enough. The hole has continued to worsen. My back is always sore and my sleep is terrible. If I roll out of the "hole"...it feels as if I'm on a slope. I called for another inspection and once again I was told that nothing noticeable was wrong with the mattress. I've wasted almost $2000 and now I need to go invest in another brand mattress. This company is difficult to deal with and the quality disappointing to say the very least.

I have had my Stearns & Foster mattress for 5 years. I got a medium firmness with a medium depth pillow top. Very comfortable for the first few years. I began noticing over time where I lay on it, I was creating a body indentation. Now it's to the point that if I try to lay outside of the indentation, I roll into it as I sleep. This is a real problem. Granted I knew the comfort of the pillow top would decrease over time...what doesn't give in that's padded? But this goes beyond that level to the inside support sagging. I feel pretty cheated and disappointed as it has a 10 year warranty. It looks good aesthetically and will not fail the warranty 2" guidelines, but really is becoming uncomfortable.

We purchased this mattress and could only keep it for a couple years due to the discomfort we were experiencing. The sales representatives told us this was a high quality mattress that would provide comfort for many years. We were betrayed by the online ratings at the time and by the company we purchased it from. The mattress had body impressions that did not meet the standard for replacement. It seems the company knows exactly how deep the body impressions will occur and have set the warranty to just a bit more to avoid responsibility. PLEASE DO NOT PURCHASE A STEARNS AND FOSTER MATTRESS. YOU WILL REGRET IT.

I bought the Stearns & Foster mattress at TheBay in Canada...owned it not even 2 years and mattress feels like crap!!! Was firm when I bought it. Now it's softened...called the company and told them that it feels horrible, they quickly responded that they don't warranty comfort??? I was like wtf??? I get up with lower back pains and sore legs which I never had before. No my lifestyle hasn't changed and I exercise as usual. Do yourself a favor. Buy yourself a memory foam mattress. Even a cheap mattress I bought for 300$ on Amazon is much better. I now have a Stearns & Foster mattress ready for the garbage. So sad...

Bought the Stearns and Foster Tinsley Estate Mattress from Sleepy's 2 years ago. Worst Mattress I have ever owned. Stearns and Foster replaced mattress After making me jump through Hoops, (Sleepy's was bought out and new company doesn't carry Stearns and Foster). New Mattress is the Estate La Fiorentini IV Luxury Cushion Firm. It has been 2 weeks. Mattress has lump in middle. Will be shocked if this one lasts more than 6 Months. Stearns and Foster is owned by Tempur-Pedic, who also owns Sealy. Will never again buy a Stearns and Foster, Tempur-Pedic or Sealy mattress. Worst support for a mattress I have ever seen and no durability.

We bought Stearns & Foster king size bedding at Star Furniture Sugar Land TX. After 1 year bed has sag 1 inch. Stearns & Foster is refusing to do anything. The warranty will only cover after mattress will sag 1 and half inches. Please don't buy expensive bed from stearns and foster like I did. Company will not stand behind. Worst customer service. We paid $3100. Not worth it at all.

Stearns and Foster is Horrible. We bought our mattress from Ashley Home furniture. We Spent around $2800 for next to the top of the line mattress, the one on the showroom was not too soft and not too firm, but after we received it was so hard, and of course Ashley does not offer a 90 or 180 sleep guarantee. My mistake... We bought $150 pillows and the mattress pad protector that I have accidentally spilled my coffee on (DOES NOT PROTECT).

I deeply regret purchasing this mattress. It is not good quality. It has only been 11 months since I purchase and it sags from all 4 edges despite the fact that my husband and I rotate the mattress. It has a lump right in the middle of it. I called Brandsmart to find out to check out the mattress, a technician came out to my house and explained to me that they only consider a mattress defected if it has an inch and a half sag. That's insane! I called Stearns and Foster directly and they simply told me they cannot help me that I have to work with Brandsmart directly. Stearns and Forster do not care about their clients and do not stand by the product. I am extremely disappointed and will not purchase a mattress at Brandsmart ever again.

My mattress is made very well. It's by Stearns and Foster and it sleeps me well. It's the best the quality, comfort, and the beauty. Let's not forget price. Stearns & Foster is United States made and it does not get any better for me.

This is one of the better mattresses I have purchased over the years. It seems to remain durable and you can flip it over which really comes in handy. Next time, I will spend more to get a better mattress.

Great mattress, offers firm support yet very comfortable. Price was not exorbitant like many of their competitors. Would buy another mattress from Stearns & Foster Bedding.

Purchased the Stearns and Foster Pillowtop Lux Estate 2 years ago. Offers excellent support, pillowtop is holding up great. Best of all I am getting a great night's sleep.

This is my second Stearns and Foster mattress, my first one lasted over 20 years. The one we have now is great, it's built well and the inside layers help support our backs. I wouldn't buy any other brand.

Less than two years with constant rotation and the Stearns & Foster bed sags, there's a lump between myself and my husband. His shoulders hurt and my hips hurt. It's not a full 2 inches so the warranty isn't doing us any good.

This is my 2nd Stearns & Foster mattress. The first did sag during the warranty period. It was inspected and replaced very quickly. I did pay more to upgrade at that time. The replacement mattress has served me beautifully for over 10 years now and is extremely comfortable, no sagging. Tip: Always use top quality mattress cover! When they inspect, they look for stains, and that can void your warranty.

We bought this king size Stearns & Foster mattress from Sears. At the Sears showroom the mattress looked comfortable and we really liked it. But just after a week we noticed the mattress tends to sag. We went to Sears and they tried to educate that this mattress is designed to behave in such manner - that it adjusts according to the body shape. Now, after couple more week the problem got worse. WIth sagging it became really uncomfortable and I started noticing back pain.

Bought the top of the line Stearns & Foster King ($4,500.00) Mattress & box spring from Sears. It's been 2 months now and the "Buttons" on the bed are still sticking me. I wake up constantly with body pain in areas where the buttons were installed. I thought it was me at first getting used to a new bed. It's not! We were told initially that we wouldn't feel the buttons, my mistake for believing it. If I return it, it will cost an arm and a leg with all the deductions and fine print. We will try a memory foam cover on top, hope that works. Bad design, what a mistake!!!

Terrible mattress, even worse customer service and They do not stand by warranty. This is my email to S&F customer service "I purchase a new mattress and box spring at Sears on 01.05.2018 and after getting it to my home it is tear on stitches in 6 places mostly by the handles and corners. It happens when I just lift it by the handles because the mattress is really heavy. I was hoping to buy a high quality mattress, instead it tear easily like the cheapest one, I didn't even have chance to sleep on it yet. I'm really disappointed. I'm looking forward to solve that from your side. I also attached some photos." And this is Tina response from S&F customer service "Thank you for contacting us. Sorry to hear that you are having an issue with your sleep set. The retailer that you purchased from will handle all warranty issues or concerns. Please contact Sears customer service at..."

Best mattress I have ever bought. Sleeps cool and comfortable. I've had MANY MANY mattresses and NONE of them have even compared. Just bought another one for my guest room! Would recommend to anyone who wants a soft but supportive bed.

I purchased a Stearns and Foster mattress, model "Estate Walnut Grove, Luxury Firm Euro Pillowtop" from Sears. It is supposedly a "memory foam" mattress. My partner and I have our own valleys in which we must sleep, because the memory foam does not ever recover. I would not buy it if I had known.

I bought a mattress from El Dorado Furniture on 9/30/2013 with 10 years of guarantee. The mattress sunk in the middle, I took a picture, copied the original purchase invoice and filed a claim with the manufacturer on 8/30/2017. The manufacturer send me back an email with instructions to first file my claim with the vendor, if they still represent the manufacturer. I checked online, they did, so I contacted the salesperson. She filed my claim and since then they were giving me the rounds until today 10/16/17, they tell me to go back to the manufacturer for my claim.

Purchased a top of the line Stearns and Foster king mattress with twin adjustable bases. It's clear on the receipt that I have twin support bases. Less than a year it's caving in - I sent pictures of damaged mattress which was close to 200 pounds - they say I have to remove mattress and take pictures of the bases. I purchased it because of bad back and now I need to lift a 200lb mattress according to the customer service supervisor Ledya or that's it. Am I suppose to hire a moving company for hundreds of dollars? Who does one ask to come and lift a mattress that takes two moving men to deliver just to take pictures - is this how stearns and foster gets out of the warranty?

Twice I sent all pictures and information to the company regarding the seams falling out. They kept telling me there was no indentation in the seven year old mattress. Finally they understand that it's the seam on the mattress and they said it isn't a manufacture defect. Really it's the seam. Not even an offer for discount toward a new mattress, just there is nothing we can do. This company doesn't stand behind their product. The seams coming out is a manufacture defect!

March 2013 we purchased the Stearns and Foster "Nancy" luxury firm euro pillowtop - $2000.00 out the door. The uncomfortable sag become irritant August/September 2015 (mattress 2 1/2 years old) to the point that I called the store that we purchased from to be told that if the sag was less than "1 1/2 inches" nothing could be done. In June 2017 we threw "Nancy" out. It had become a back breaker.

Bought a S&F Lily Rose from Mattress Firm. "FIRM" should not even be mentioned because it is one of the worst, saggiest mattresses ever. The first one was "defective" with holes the size of softballs in the pillow top. MF replaced it and the new one sags in the center, like a U. I had to have a custom wooden support made by my moving guys but it still sags. MF said I needed to pay $75 for someone to come inspect it. What a load of crap. I paid $1800+ and have constant backaches. MF no longer sells S&F and I cannot even sell the mattress online because NO ONE wants it and it weighs a ton. I sleep better on an air mattress in a tent than I do with this.

Mattress Firm has only queen beds on display. Queens are built differently from Kings, so I find out. I've bought a 2500$ king bed. First mattress developed pits on both sides. There is a mountain of very hard padding in the middle. The more you sink into the pits over time. They gave me another to replace and it does the same thing. On a cold night it is almost impossible to get close to your partner. I hate the mattress and the company. A "Lin" inv customer service refuses to let anyone contact management. I just get spun with benign excuses. I will never buy from this company again. When asked why the Sterns and Foster King mattresses in motels are so comfortable, this "Lin" tells me that motel mattresses are made different. Hence, there is a issue in design. Do they want to do anything about it? NO!

After 5.5 years the mattress sagged the required 1.5 inches so that Haverty's agreed to replace the mattress. I got a serta mattress. The box spring was not replaced. My point being just wait and this mattress will reach the 1.5 inches. It actually sank the rest of the way pretty much on its own. We bought a new mattress and it was only slept on intermittently by my daughters when they came home. The way they test the mattress is to put some weights on the two ends of a string and drop it over the bed then use a block of wood with a ruler glued to it to place on the bed. I just made my own device and kept checking it monthly.

Bought a king size Stearns and Foster pillow top Cora mattress... not even 3 years and the mattress is sinking in so bad it's uncomfortable. Our previous mattress was a queen size Simmons Beautyrest Do Not Disturb. We had that mattress when our first son was born. He is still using that mattress and he is 18! No problems with it sinking or losing shape. This Stearns and Foster mattress cost double the price and we have to get rid of it after 3 years! Not worth the money. Mattress is garbage! We kept a cover on it to abide to warranty requirements and of course the warranty doesn't cover sinking! Sinking is on both sides of the bed and I weigh 105 lbs! Company probably knew that was a flaw! Never again! We just purchased a Simmons memory foam mattress and are happy to put this Stearns and Foster junk into the trash!

Lost 2 mattresses. Never experienced this much incompetence. Ordered a Stearns and Foster mattress through a friends and family discount, so warehouse direct. I've had many friends buy mattresses and give rave reviews which is why I went to them. Well I really regret that. The order will take 4-6 weeks before I get it. Okay, that's pretty normal for a mattress. 6 weeks passed and there's nothing. I got an email with a tracking site but it hasn't updated at all. I call several different numbers, getting passed around from customer service to delivery and back.

Bought 5 beds in Bloomingdales after house fire, had my king size for just over 2 years and it's all lumps and hollows. They said there was a 10 year warranty but because of a small coffee stain on mattress they voided warranty. Never again would I buy a Stearns & Foster. Biggest piece of junk on market.

This mattress has been a disaster since the beginning. While the delivery guys were still here, I told them it felt like is was broken and sagged. They said to call the store. I did and store replaced. The next one they bought out was a little better for about a month. It sags, has no support, and is very uncomfortable. Mattress Firm says there was no warranty due to outlet purchase. It was a $1200 mattress and should last longer than 3 years. I will never buy Stearns and Foster again. After reading these reviews, I guess others had the same experience.

This is our fourth Stearns & Foster Mattress from Bloomingdale's in Boca Raton Florida. Our salesperson was wonderful, on time delivery, brand new condition on each. After just a few years thousands of dollars are wasted and both my husband and I lose hours of sleep and have ongoing back soreness. Stearns & Foster Mattresses SAG and the top padding does not allow the mattress to reflect accurate measurement process the company requires to honor the warranty. Stearns & Foster should come with a 10 year supply of Biofreeze to help out with back pain. Our last mattress was returned under warranty. However it was inspected several times before they agreed it was defective. During that time period we slept in our spare room. I am wondering if any class action lawsuit potential exists on these mattresses.

Best mattress ever, everyone keeps taking naps in my bed. I have always had coil mattresses and was afraid to go with a pure foam so I thought the hybrid would be a good compromise. I love it. It is so comfortable yet moderately firm. I feel it is the perfect choice. My nine year old daughter keeps trying to sleep in my bed because she said it feels like a cloud. I have not seen any issues with valleys or lumps. I have had it two months and can't say enough about how much I love this mattress.

I purchased the Stearns and Foster about a year ago and it is already trash. The bed is completely sagging in the middle! What a waste of money, I am so disappointed! I will never buy or even sell these beds again! I use to tell customers they were top notch because that was what was told to me! They're a top notch waste of money is what they are! Do not buy this brand!

This mattress was very uncomfortable after 3 months. It had wells where you lay and left a hump in the middle causing you to not be able to roll over while sleeping. Pressure points on hips from hard mattress and dip that hurts neck and shoulders (from the top edge) after only 3 months. When I contacted Mattress One and informed them I found out my warranty was worthless essentially as you have to be able to see a 2.5 inch sag without touching it. You can touch it with a finger tip and see it. The sag is there but you can't see it because they have creatively engineered to top layer to be taut and stay high even though nothing is under it but air. I will never purchase Stearns and Foster again! Nor will I purchase from Mattress One who charges $50 to honor their warranty.

In January 2017, I decided to replace my king bed with a top of the line S & F mattress. Expecting the best from the best. The mattress came factory wrapped assuming quality control at the factory did its job. The 72 hr. window of time to make a complaint passed when the hidden defect was found glued under the pillow top on a $ 4000+ mattress. The delivery company will exchange the product for a 15% restocking fee from ME the purchaser. The Rep for S & F won't acknowledge the issue, hides behind the delivery rules and insists I pay the $600 to make right THEIR mistake.

We had purchased a Stearns and Foster mattress from Macy's a couple of years ago. I want to say about 4. Anyway the first year it went well then it came that the mattress lost all the firmness and has dents where you sleep and it became the most uncomfortable mattress ever. I have to put blankets and books to even out the bed. There are other complaints by other people. But no one wants to call you back or replace it. They even said on their commercial that they deliver free. That was a lie. It's been so mentally crazy. Never again will I purchased a mattress from Macy's again. Plus with being disabled using everything I had to purchase this mattress is so disgusting.

What a waste of $3000. I bought a S&F mattress at a dive store called Sit N Sleep 6 months ago and like other people's reviews, our King size bed developed hills and valleys - hills on the middle and sides, and valleys where we sleep. In fact the inspector came out and measured more than 2" have sunk where we sleep. Now I have to deal with S&F directly because Sit N Sleep is a joke and going out of business soon. But of course our mattress is not valid under warranty because we "didn't have a box spring" under it. I guess I should have read the entire mattress manual when I purchased it. Bye S&F. Bye SnS. Hope you both go out of business soon before other innocent people become victims of your horrible quality mattresses and customer service.

We purchased this bed (Stearns & Foster Estate Glenda King, pillow top firm mattress) brand new at Morris Home in Beavercreek, Ohio. - 2121 Harshman Road in 2013. 10 Year warranty. After 3 months of use, the bed seemed 'off.' After calling and reporting this information to Morris, we were told to wait for a call from Stearns & Foster. After getting a call back from Stearns & Foster, we were told to wait for a call back from their independent consultant in our area to schedule an appointment. It took a month after our first call to get someone to even look at our issue.

The most expensive bed I ever bought and the worst bed I ever bought. I went for what I thought was the best but unfortunately my Stearns & Foster bed is terrible! What a complete waste of thousands of dollars! The mattress is not flat all the way across, has two dips either side of a central ridge so I have to sleep in one of the dips within a 2 ft wide zone. If I try to move outside that zone it feels like I'm on a slope or a ridge. This is a king size bed btw! I contacted Sears one day outside of the 60 day return policy and they said "tough, can't help you". They sent the warranty specs but the dip has to be so ridiculously deep before they'll do anything - such a worthless warranty! Never again Sears! Never again Stearns & Foster!

We purchased this Stearns and Foster hybrid lux estate brooklet queen mattress one month ago. I was originally looking into the Beautyrest hybrid mattress. I read all kinds of reviews on Serta and Beautyrest but hadn't read any on Sterns and Foster. I went with the mattress that was most comfortable at the Sleepy Hollow Sleep Shop. I was a little nervous when I got home and looked at the reviews on Sterns and Foster. I don't think I would have purchased this mattress had I seen all these bad reviews. We are very happy with our new bed we paid $2500 on sale and just love to go to sleep at night. You can't get these beds wet. I do recommend getting a waterproof terry cloth mattress cover. So far this is the most comfortable bed and the best sleep I have ever had. Every once in a while I'm sure they make a bad mattress but I'm very happy this was not the case. Love, love, love, this bed!!!

I was worried when I read these reviews while waiting a couple weeks for delivery. I had made a $3000 mistake but after a few weeks of sleeping on the bed I have not. I sleep better than I have ever before. I use to wake up with my bum shoulder hurting and would have to flip sides 4 or 5 times a night on my old mattress. Now I don't wake up at all. If there is any negatives - it’s harder to get up for work in the morning. I don't want to get out of the thing and it could be a tad cooler but at this time I have a mattress cover on it. I may remove and go with just a sheet to see if I can feel the cool gel better. I will be back in 4 or 5 years to speak to how it holds up since the hybrids are kind of a newer breed.

We purchased a Stearns & Foster mattress in 2013 from Sunrise Surplus, which of course is now out of business. We decided it was time to buy the best, we did not need another mattress, but one of our grown children did. We gave them ours and decided to go out and buy the best of the best. It is painful to sleep in, it has also ripped around the top stitches that is connected to the top layer. It is almost ripped all the way around, it is as if it just dry-rotted overnight (weird).

Bought a very expensive S&F mattress. After 6 months it developed body impressions on each side pushing my wife and I to our separate sides. Instead of flat surface, we have hills and valleys, making using the mattress very uncomfortable. In fact, our 8-year old Serta was in better shape than this now 2-year old mattress. Warranty rep. told us that unless the indentations reach certain depth, there no help from the manufacturer will be coming. Never mind our discomfort. Now we're facing having to throw away this lemon and having to buy another mattress. I can guarantee that it won't be S&F!

We bought a Stearns & Foster Lux Estate California E King Mattress at Ashley's Furniture store in CA. We purchased it 3 months ago. We believed we were buying a top end mattress, but to our dissatisfaction, it wasn't. We've suffered with severe lower back pain since the day of purchase. I've tried different pillows and still have back pain. We left to Las Vegas for New Years and we slept at Aria and check what kind of mattress they had because we slept very comfortable. It was a Sealy mattress. I spent 6k on my mattress and I regret it!!! I should of checked these reviews before buying!!! NEVER AGAIN!

Purchased a S&F Luxury Estate mattress 4 years ago and it has been the worst mattress I've ever owned. Do not buy this brand. Company says it must have a 1 1/2" dip, but the padding rebounds to 1". Therefore, the manufacturer will not allow for replacement. I regret ever making this purchase. Each night is a horrible sleeping experience. I wake up in a crater daily with back and neck pain. I bought this mattress because it was supposed to be the best, but it has been a very large and expensive disappointment. If you call the manufacturer, you will get absolutely no help, but you will be treated rudely by both the customer service specialist and management, especially if you have the unfortunate luck of dealing with a person by the name of T.J. **, National Escalations & Mediation Specialist.

Bought a Stearns & Foster Lux Estate California King Mattress at Mancini's in Modesto, Ca. We purchased it about a year and a half ago. We believed we were buying a top end mattress, but to our dissatisfaction, it wasn't. I've suffered with severe lower back since the purchase. I'd wake up several times during the night, hurting. Not connecting the pain to the mattress I scheduled an appointment with my doctor. She tested for UTI's that could lead to back pain. Tests were negative. I then began to research online and found my way to this site. Unbelievably, several others have experienced the same symptoms. To make a long story short, we had to buy a new mattress. From day one of sleeping on the new mattress there has been no pain. I really wish we could get our money back.

We bought one of the most expensive S & F mattresses and within a year had slight dip in it on each side. Within two years, much larger dip. Called the store and they sent someone out. They measured and said it was 1" and could not be exchanged. A year later, called again because it was close to 1 1/2". Sent someone again and they said not enough.

A manufacturer that profits from sales of defective products that results in injury, pain & suffering should be required to compensate its victims... Otherwise we are allowing a blatant crook to continue to harm others with impunity. STEARNS AND FOSTER, SHAME ON YOU!!! We purchased a S&F Estate "Emily Rose King Prime" from Mattress Firm Co. on 8/22/2015 for $2351.85. The mattress started sagging after only a few months... we started having massive headaches, constant back pain and getting absolutely no rest. We thought this was a fluke... after all this was a "Stearns and Foster" top of the line mattress. Our call to the Mattress Firm location where we initially purchased resulted in a hands up, we are not responsible defense... no surprise there.

I replaced a 15 year old mattress with a $1800 Stearns and Foster Baroque Mattress. After sleeping on it for 3 months, it sags as much as the 15 year old mattress did. I am 5ft tall, 100lbs and the sagging is so bad it feels like I am sleeping in a canoe. Interestingly, with sheets on, you can see that the impressions in the bed are about 2 inches deep but without sheets you can no longer see them. As a result, I don't meet the warranty specs for replacement. DO YOUR RESEARCH BEFORE YOU BUY. Stearns and Foster makes terrible mattresses. Buyer beware.

Have a bad back and have been sleeping on this mattress for over ten years with no ill effects. Stearns & Foster is expensive but is also of a higher quality.

My husband's side of this mattress has completely crashed - he weighs 185 lbs. - and the foot end has pooched out several inches. This mattress is less than three years old - and we travel 3-4 months out of the year so it is not used at all during those times. The boutique store sold it as a floor model - no warranty - and offered us 1/2 price on one of their primary brand mattresses when we lodged our complaint with them within six months of purchasing the mattress. Can't afford that fix.

Bought this mattress from a department store and am still using it. Bought the same brand for my daughter. We both love our mattress. There's no sagging. We have a pillow top and still very comfortable to sleep in after all these years.

We purchased a Stearns and Foster high end mattress that cost us over 1800.00 dollars thinking it would be the best bed ever. After 6 mos. we noticed it started sagging. Our bed has zero support. You would swear this bed was worn out. You push on the sides and it sinks like 5 inches. It's the worse bed we have ever purchased. My husband and I cringe when we get into bed at night knowing we are going to have an awful sleep and wake up sore. We have finally had enough and are going to have to buy a new bed.

We bought our Stearns and Foster Tasha mattress from Sleep Train in July 2013 for $2400. We have very big dips in each side, despite rotating the mattress monthly. All the rotating does is give us the hole the other one was sleeping in. We cannot roll uphill to the middle and struggle to roll out once we are in our divots. We also have only 1+ inch dip (while the bed is EMPTY!) and have been told that is normal. We have traveled frequently, and are always so sad to go home to our own horrible bed. We thought we shopped carefully for this bed, but clearly at 3 years the ratings go down from 5 to 1. Not sure what to do but we both have backaches and will have to replace it soon.

I have only had this mattress for only 3 years. I paid $1300.00 on sale for it at Macy's. After only a year there was a severe dip in the mattress. When I called customer service at Macy's they sent a tech to my home to inspect it. There was a 1 inch dip in the mattress when a string was put side to side. They said it had to be a 2 inch dip and to call in another year to measure again? Two years later I called again and the tech came out to measure, again side to side with a string. Still only 1 inch dip.

We purchased a split King Stearns and Foster 2 months ago, I plainly asked if the mattress would move and leave a gap between mattresses, they said no, they do move and a gap of 4-6 inches between everyday. I am very upset as we paid $7000.00 for this.

We purchased a king size mattress on clearance made by Stearns & Fosters from Slumberland. The "top of line" mattress still costed us $1.470,00 but we thought it was a good deal considering its quality appearance and brand. We have had that for less than three months and the mattress sides have sagged and as you get in bed you sink into a hole as the mattress has degraded. We have been experiencing back pain and going to bed has become very unpleasant. This mattress must have a design issue on its springs as they collapse with light weight losing support. We were told by Slumberland that this product cannot be returned because it was on clearance, so now we have no destination to this trash.

My son and I both bought Stearns and Foster mattresses and box springs - which were quite expensive. The company we bought them from went out of business. Stearns and Foster told me I had to replace my bed frame before they would replace it. I did that, and so far nothing but a big runaround. My son's complaint still has not been addressed. I will never ever buy a Stearns and Foster Mattress set again. I originally had a Beauty Rest which lasted over 25 years... the Stearns and Foster are approximately three years old and problems from the get go. We submitted photos and measurements for both mattresses sets.

Mattress was breaking down after one year 1" slope/valley, edges breaking down, valley on each side, mountain in the middle. I actually can feel the coils individually, and I roll back into the valley. So, when you turn the mattress you're turning it back to the other valley. I talk to Art Van. They sent out another mattress tech two years into the sale same thing. I explain I paid a little more than 2,000.00 on sale at Art Van two years ago. These are the worse mattresses I've ever own. No one wants to honor the warranty. The memory foam goes back to its original shape except for the 1", but the rest of the mattress does not!

Bought a Walnut Grove Luxury Cushion Firm Mattress made by Stearns & Foster in Sears 2 years ago, and it is killing us (back and hips pain to both my husband and me). We spent $1509,99 in a mattress that is supposed to have a 10 year warranty, and is already sunk in the middle. When asked Sears about the issue, they said we have to show a distortion of 1.5 inches if we want the mattress to be consider for warranty. The problem is that it has a 2 inches pillow top (foam and quilt) that cover the distortion caused for the bad quality coils of the mattress. Long story short: STAY AWAY FROM.

Our mattress is about a year old and is breaking down. We have a hump down the middle and soft spots on both sides of the bed, possibly a collapsed coil spring. The first 3 months the mattress was very nice and now it rates only a 1 star. The store where we bought it has been out 3 times to look at it. The last time they said that the body impressions are only at 1" and their standard is 1 1/2". They said that the only thing that they can do is for us to keep sleeping on it and call them back out in a couple of months. Neither myself or my husband can get a good night's sleep on this mattress and we don't have the funds to just go and buy a new one since they are expensive. We thought that this one was supposed to be a quality mattress, but there is no way that it should be breaking down this quickly.

We purchased the Stearns and Foster Whitegate Firm full size Mattress from Havertys in May 2011. It was great for two years and then the center began to sag a bit. By five years, the sag is 3/4 of an inch, noticeable and causes the sleepers to fall to the middle. The edge is still high with the metal rim that is under the edge. Needless to say, having an expensive mattress for 5 years and then having to buy another mattress is not acceptable. The 10 year warranty states that the sag must be 1 and half inches to make a claim. This mattress was turned every 3 months and we are not heavy people. I decided that I would search for a two-sided mattress so that I would not have to deal with issues with one-sided mattresses that cannot be flipped. Found ones online that are manufactured for hotels. Really disappointed in Stearns and Foster for the lack of quality of their mattresses.

My wife and I purchasing a Stearns and Foster from El Dorado 4 years ago and the inside support got bad (according to the inspector). We filed the claim with the manufacturer and this is why they are declining the process. "We have received the inspection results on your Stearns and Foster sleep set. The pictures that were sent in by the inspector indicates that there are no manufacturing defects present in your sleep set at this time. Unfortunately the body impressions in your mattress are less than 1.5 inches in depth, the mattress would not be considered to be defective." Do yourself a favor and move to another manufacturer. My recommendation is not to buy Stearns and Foster.

Approximately one year ago, we bought the Stearns & Foster brand thinking it was a reputable name. I'm seriously disappointed in the quality of this bed. Not more than a month after our purchase I noticed it was sagging. I flipped the mattress around & again it began to sag. I never had back pain, I now wake with pain and have difficulty moving. I would encourage everyone to read these reviews prior to purchasing. The location where we bought this from went out of business. Unhappy in PA. :(

We purchased a Stearns and Foster bed 8 years ago. It was the top of the line bed in the store. A few months and the body impressions became so significant. We both wake up with back pain in the morning. We called the warranty department and they advised the impressions had to be a certain depth before they would replace the mattress, we had to wait several years before they finally agreed to replace it. When getting the replacement mattress they assured us the technology was better and we would not have the same experience. Within a few months of receiving the replacement - same issue. Huge body impressions and back pain! Customer service advised the process is the same as before. We are stuck with craters in our mattress for several years until the divots meet their standards. Save yourself the time and pain, don't buy a Stearns and Foster!!!

My wife and I looked and tried many different mattress before purchasing a Stearns and Foster from Sears. Within two weeks we felt the mattress was way softer than the sample tried in the store. We talked to Sears who said if it sinks below 2 inches it might be covered. The mattress looks fine until you get in bed where you sink into a hole which is hard to roll out of. Back and neck and hip pains are the result of sleeping on a Stearns and Foster mattress which price tag exceeded $2500 dollars. Do yourself a favor and move to another manufacturer. My recommendation is not to buy Stearns and Foster.

We purchased our Stearns & Foster set in 2005. We have been so happy with it that we know it's time for a new set. We have no complaints other than the middle is starting to break down, but after this many years, I would say we definitely got our money worth. Hoping our next set will be as good as the first.

I bought the Hannah Grace mattress at JC Penney at the Mothers' Day Sale May 2016. Once it was delivered, the latex had a super strong odor lasting for a few weeks, had to open the windows. By the 2nd week a huge sagging depression appeared. I slept alone on the mattress for 35 days before reporting, I am 5'3" and petite. I turned the mattress thinking the memory foam would rejuvenate. Wrong. Another sagging depression developed.

We purchased a Stearns & Foster mattress at Ashley because it was billed as "top of the line." After just 3 months, going to bed has been an ordeal. The bed traps you like quicksand. There is a huge depression that sucks you into the center. My husband and I have been experiencing neck and back pains ever since. We have filed a claim with Ashley against the warranty and have been told that a "mattress specialist" will be coming out to assess the situation. If it is found to have a manufacturer's defect it will be replaced otherwise, we're out of luck!

In 1955 I was working at Stearns & Foster in Lockland, Ohio. I was interest in a new mattress so the boss let me make my own. I put extra padding in it so it would be good and firm. It turn out that my mattress was with me for and I will admit longer than most people stay married, probably about 20 years. Then after that we purchase a Select comfort and sleep on air which we been using for 39 years, and by the way we been married for 59 years. So my point is yes, S&F are good mattress. No order, just responding to all the negative reports.

Susie King Mattress - We purchased this mattress 4 years ago and for the last 2 years it has been sagging on both sides. I am an average sized female, 138 lbs. A complaint along with numerous photos to the Stearns & Foster rep, Tim **, was rejected because the two indentations are not at least 1 1/2 inches! We will be following this claim but wanted to get the word out, DO NOT BUY STEARNS AND FOSTER!!

Terrible mattress! I've had it less than two months and there is a ridge down the middle of the mattress, and I am sleeping in a bit of a depressed hole. Horrible. I can't imagine what this will be like in two years! Sending it back to Macy's. Yuck, yuck, yuck.

Bought a king size Stearns & Foster sleep set. This is the worst mattress I've ever purchased $1,400 paid. From night 1 my lower back began hurting. Would never again select a Stearns & Foster mattress for my personal sleep set.

We were told when we purchased our mattress 3 yrs ago that it was GUARANTEED for 10 yrs and if we did not like it or defective in any way, it would be replace. When I went to look for our paperwork on it, I discovered there was not any written guarantee and that it says SERTA, not Stearns & Foster. So we paid all that extra money for a Stearns & Foster when in fact it is made by SERTA? Anyway, like many of the reviews I just read, it started sagging last year and no support for my back at all. Is there any such thing as the 10 yr guarantee as we were told? I am doubtful, but guess we were another vulnerable customer. Very disappointed with the mattress for the money spent. Thanks.

Bought Baroque queen bed from Macy's. The bed began to sag in about 3 months. After 6 months my husband was sleeping in a pit - really bad sagging. Glad we bought from Macy's - so far working on a return and they have been cooperating. Read other reviews and this is a very common problem. Was thinking of replacing this with a Beautyrest Black series, but reviews are similar in premature sagging. Anyone find a good bed??

When I bought a Stearns & Foster mattress in 2009, it was supposed to be a custom, pillowtop mattress (Plush on 1 side, firm on the other). Unfortunately for me, the salesman who sold it to me thought I would never know the difference (At first I didn't). It was nicer than the one I previously had until I started having back pains. When I called the salesman asking to reselect under my comfort guarantee I was told too much time had gone by, it was mine.

My wife and I purchased the S&F Tuscan Summer Villa 4 yrs ago. About a year after the purchase we noticed that the comfort was not the same as when new and was getting worse. I was having low back issues and pain and got to the point where I cannot sleep on it anymore. We paid good money for this mattress and I can't use. I called Olinde's where we bought and they sent out the tech. There was not sagging and that wasn't the reason we called but that the comfort of the mattress was gone. The tech agreed that it was collapsing and was going to make a note of it hurting my back also.

I bought the Levis Firm king size mattress set at Haverty's a year ago, thinking I was getting a quality bed for the $1800 (on sale) price tag. After the first 4 months, I noticed my hips would hurt and I turned over and over at night, not getting good sleep. I started rotating the mattress every month and the problem has just gotten worse. I'm a normal size person - just a few pounds overweight. I can't get a good night's sleep anymore because of the hip pain this mattress is causing. I've never had this problem before and when I sleep in a hotel or spend the night at my sister's house, I don't have this issue. I wish I hadn't been fooled by the S&F brand name. Next time I can afford to buy a new mattress, I'll certainly not buy this brand.

I never have written a negative review but I was compelled this time as I feel I have been wronged :) by a corporation fooling consumers by "10 year Warranty" scam. We purchased a king S&F's firm mattress with European plush top about 6 years ago from mattress warehouse without reading reviews (first mistake). Side note, both my husband and I are light weights (slim, really). So about a year after we got the mattress, we noticed the mattress sagging on each side, quite early we thought. So, first thought was keep rotating and rotating. Husband started complaining about his back and shoulder and I, too was waking up with ache and pains. I unfortunately lived with this nuisance and kept talking about getting a new mattress.

We bought our mattress in February 2015. In less than 60 days we couldn't believe how uncomfortable it is. We contacted Macy's and they wanted a restocking fee. We'll stick it in a guest room and buy a different brand. Even though it was on sale, we would not buy from Macy's again. It was a very expensive spontaneous purchase!

The problem started to occur in about six months, where once you laid down even after several minutes and wanted to change position it felt like you had to roll over a wall. Once you got up from bed within 5-10 minutes that mattress popped back up. And what started out to be a comfortable mattress after many uncomfortable nights and with no satisfaction from our local dealer and after reading all the negative reviews we have decided to look for another mattresses. I just wish I would have looked here before we purchased. So if you are reading this, please stay away from this company and read the reviews first on what you intend to buy.

Bought this S&F mattress a couple of years ago. Within a short period of time my wife and I noticed indentions where we slept at night. At the same time we noticed our backs and hips were starting to hurt. So we rotated the mattress and same thing happened with indentions and a hump in the middle of the bed. The is a very poorly made mattress and must contain cheap products for the supporting areas. After reading the other reviews it seems we are out of luck on this one. So I think I'm going to put the mattress out by the busy street with a big sign that says 'Don't BUY STEARNS & FOSTER MATTRESS'. I'm going to measure the indention and see how deep they are to see if we qualify for a warranty but really I don't want this brand. I hate to think of doing this whole process again in a couple of years. Seems these mattress are just a very expensive mistake. DON'T BUY ANY STEARNS & FOSTER MATTRESS EVER.

I am not accustomed to writing a negative review, especially after reading so many reviews that are positive; but please beware because you too could experience the same circumstances that we are currently experiencing. Unfortunately our experience with the Dartford Ultra Firm Mattress Set is not so positive; perhaps it is possible that we received a “substandard set”. At any rate, my husband and I saved and planned for this very expensive purchase for our retirement comfort and because we wanted a very high quality mattress. Additionally, before we made the decision we read numerous reviews, and we were convinced that this Stearns & Foster mattress would be the best for us. Well we’ve had our set for a little over one year and we have rotated it approximately twelve times just to keep it balanced, and still it has sags and there is a very conspicuous ridge in the middle of it.

Purchased adjustable mattress from Sleepy's. I paid almost $4,000 for this mattress. A hole appeared in the mattress after two years. It is getting bigger. Stearns and Foster refuses to either repair this mattress or replace it. I am still paying off this mattress.

I have to give Bedding 0 stars. I have the bedding for less than 5 years. My husband and I are senior citizens (72 and 75 years of age). We took the proper steps, according to the Warranty Claim. Which is a process consisting of taking numerous photos of the king size bedding: remove mattress, box spring take photos, measure sinkhole with a string etc. That being said - this was not an easy job. The photos did not show the sinkhole correctly due to our inexperience of performing this task. Our claim was denied. I wanted a representative to come to my home and take professional photos - that is not their policy. They would like us to retake the photos - they do not care that it would be basically a hardship for us to go through that procedure again. Do not buy Stearns and Foster Bedding. What good is the warranty.

I purchased the Beth Luxury Plush mattress on 5/27/2012 from Ashley Furniture Company. There is a sag in the middle and no matter how much I try not to roll into the sag I wake up in the middle of the night in the center where the sag is with back and hip pain. I read the reviews and realize I am in a hopeless situation. I am waiting for my appointment to have my sag measured but I already feel like it is a waste of time. It's really sad how this company is selling consumers very expensive mattresses and then have all these crazy loopholes in the warranty. Just from the number of consumers that have complained about the same issue I'm sure they realize that this is a major issue with their mattresses. I am already preparing myself to buy a new mattress because it is impossible to sleep on my Luxury Stearns & Foster. I am currently sleeping on a Futon bed in my spare bedroom as I wait for my measurement appointment.

We bought a Stearns & Foster mattress about 3 years ago. We were told it would provide great support for our back. We were also told it would not sink in on each side. This mattress sinks on each side and there is obviously a big hump in the middle. This all started within the first 6 months. We have turned the mattress, stood it up, whatever we could think to get rid of the sunk in parts. We are extremely disgusted that we spent so much on this mattress and are currently shopping for a new mattress. My husband and I are tired of waking up with extreme sore backs. My husband a lot of times ends up on the couch to get a better night's rest.

I purchased a Stearns and Foster Cora Queen sized mattress from Sleepy's in Maryland in June 2014. After a year, I noticed indentation in the center and on the top corner. I noticed that my body aches and that it's hard to get out of the bed because of the center indentation. For the past six months, I noticed the back aches worsened. I put in a claim form to Stearns customer services on February 26th and have not heard from them. After reading complaints about the same exact thing regarding the Stearns and Foster mattresses, I see I'm not the only one. I paid a lot of money for this. My last mattress lasted the whole 10 years before needing a new one. After reading the complaints, it looks as though it's difficult to get your money back even though you are under warranty.

I'd like to start out by saying that I have loved and slept incredibly well on my S&F Thornwood Lux Firm mattress for several years. Additionally, everyone who has slept in my bed has commented on how comfortable it is (even now, admittedly). However, having said that we're at the 6 or 7 yr mark and it's definitely showing signs of wear. I'm a bigger girl, so I understand that takes a toll and can create indentations. I rotate my mattress a few times yearly in an attempt to delay wear, but now it's hard to find a spot without a dip. I tend to wake up in the morning with a sore lower back, and I can no longer sleep in past 7 or 8 hrs. I have read that mattresses tend to give you 7-10 yrs on average, and I was hoping that being a more luxurious and reputable brand I'd make it to the end of that time frame with this one. Although I was looking to possibly replace it with another S&F, some of the reviews of newer models make me question if that would be a wise decision.

Please beware of a mattress from this Company. We are having the same issues as mentioned by most on this site - sagging and dipping of mattress where you sleep. Stearns & Foster will not do anything. Paid thousands for this mattress. Do not buy this product. Poor craftsmanship and very poor customer service. Beware Beware Beware!!! Would give "0" stars if it were an option. Shame on you Stearns & Foster.

I purchased my third set of Stearns and Foster mattress in June 2014. Eight months after it started to sag. I filed a claim with the retailer, they sent their expert at my expense. Conclusion was that for the warranty to take place the mattress had to have 1-1/2 inch of measurable sag. Out of luck and out of $2,705.17 for the Emilia Rose PL Queen mattress. Needless to say that we cannot sleep on that bed any longer because it may not fulfill S&F's 1-1/2 inch requirement but the mattress sags and there is no good sleep on it, not as the retailer suggestion that the "mattress is conforming to your bodies". Very, very disappointed. I guess that we no longer be purchasing this brand.

Bought the Stearns & Foster because of thinking more money means better product. No way, it is the opposite with the Stearns & Foster firm baroque. It is very uncomfortable mattress compared to my Serta perfect sleeper. I own Serta perfect sleeper firm already and this Serta is much better for me than Foster. I'm in progress of returning back the Foster any day now just waiting to order another Serta perfect sleeper for half the price and much better comfortness. Now I know when people say more is not better and like channel designer said less is more.

I honestly can't believe how awful this mattress is, and I've purchased quite a few over the years. Like many before, I got this one from Art Van because they've always made the process easy, and have a good selection. I went through their mattress match-making system and really took my time selecting. I thought I made a good choice, and was very happy with it at first. Within a year, we both could feel a definite sag in the middle, developed worsening back and hip pain, waking constantly.

I've read the negative reviews about Stearns & Foster and agree with every one of them. My king mattress is a Queens Gate ultra firm, is five years old and is defective in the center. Of course the fine print in the "warranty" specifies the inches that it has to sag and says I'd have to pay for inspection and transportation. I couldn't figure out why my back and hip (I'm a side sleeper) were hurting and waking me up at night. Then I felt the center of the mattress, which is where I was sleeping, in a moment of revelation. And although you can't see a sag in the middle, you can feel the difference between that area and the parts of the mattress that would be the twin size areas. It's insidious and of course gives the manufacturer an out from giving me any consideration. So I'm sleeping on one side of the mattress, which will also obviously degenerate.

So we received our 4th replacement from Stearns and Foster and decided to switch the type of bed all together. Sears was great to work with, they even credited us $890 on the difference of the upgrade so we paid an additional $300 to go with the lux estate ultra plush hybrid bed. This bed is soft as expected unless our other plush beds that were delivered were hard and felt cheap and the knobs were laying on top of the mattress instead pulled down. The adjustable base sometimes goes down on it own and smells weird still after 3 months. Smells like hay is the only way I can describe it. But I would recommend the lux estate hybrid ultra plush bed if you are looking for the softest bed!

I would give zero stars if possible. I purchased a high-end Stearns and Foster bed a couple of years ago. I noticed the indentations about a year after purchase. I thought my back and hips were hurting due to exercise, but I think it's this cheaply made bed. I can't believe they are allowed to stay in business with ripping people off. We had a bed before this one for about 20 years and no problems. I don't think beds should cost $3000 and last a year!

We bought a Stearns and Foster in March 2013 at Sears in Columbus, OH. We now feel like we need to buy a new mattress because of the indentations and sagging causing us back pain. Will never buy another Stearns and Foster.

Have this Stearns and Foster high profile for just over a year. 14 mo. to be exact. I weigh approx. 130. Live alone! Stay home 6-8 mo. a yr. This mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I've paid people to rotate, after a few weeks I'm in a rut. Just awful.

Bought a bed March 2015. The middle is already sagging. Called the customer service for Sleep Train. Erica informed me that all claims would be denied because I did not have a bar with a leg in the middle of my frame. Of course, I was not informed that was recommended when I first bought the bed for $1800. With all the bad reviews, on this site alone, I will STAY AWAY from any Stearns and Foster bed forever!!! The customer service was of no help. On a side note, as I was talking to the salesman about my problem, someone else walked in with the same problem. Guess what kind of bed that was??? Stearns and Foster.

We purchased a Stearns and Foster king Douglas House LXP with box springs for $2,500+. Clearly this is the worst mattress we have ever owned. Within a year the mattress sagged, though not more than 1 inch. But it was like sleeping in a wagon wheel rut. Hips, shoulders, back and knees ache every night. Stay away from this product.

We bought our king size mattress about 6 months ago and two months into it there were sagging spots on each side. The indentations are so bad that sleeping has become very uncomfortable. I feel cheated and taken advantage of. Will never EVER buy another S&F product.

I bought the Stearns & Foster Queen mattress for $1500.00 and within 2 years the middle sagged so bad I had a hard time getting out of bed. I am physically fit, normal weight and swim laps regularly, walk and stay active. This bed made me feel tired and achy every morning. I finally replaced it with a Jamison for half the price and sleep great now. I put the S & F upstairs in the guest room but no one wants to sleep on it. It will go out on the curb.

My Husband and I purchased a King Stearns & Foster Mattress/Box Spring from Ashley's Furniture. 22 days after sleeping on the mattress - deep sleep indentations started to incur on both side. I called Ashley's upset and scheduled a rep to come out to measure. 1" in deepest spot (after 22 DAYS!) and rep said warranty only replaces at 1 1/2". Again, why should we even have to call a rep after owning a mattress for 22 days?? I read reviews warning me about sagging issues prior to purchasing and I took a chance that it wouldn't happen to us. Just like other postings - I was also told to just keep having a rep come out until it reaches 1 1/2". Very disappointing that we replaced a good mattress that we had with this one. I will not be purchasing a S&F again.

Shortly after delivery, the bed dramatically lost its firmness night after night. The normal body indentations you were to expect I read about on the Stearns and Foster website that were surpassed in the first two months.

I bought a Stearns and Foster Firm Luxury Mattress in March of 2014. I thought I was buying comfort, boy was I wrong. When waking up in morning, we find that our hips are extremely painful (we are both side sleepers). We also find that we roll to the center of bed. I called Ashleys (that's where I bought it from) with my problem. Appointment was made and craftsmen came out. He said that I did not have a depression of 1 1/2 inches and that there was nothing they could do. I said what about my warranty, he said I did not fall in the guidelines. I bought a firm bed not rock hard. So I'm stuck with a product that I cannot use without waking up in pain.

Paid over $2600 for a king-size Stearns & Foster mattress at Sleepy's. Came with a 10 year guarantee. After 2 years, terrible indentation on both sides where we sleep. After trying to use kit they send from Marshall Mattress and downloading pics, could not do. I am a senior and this was very difficult. Called and asked for representative to come do. After much begging, pleading and screaming they sent rep.

After significant time and effort, and with a bit of assistance from the Better Business Bureau I received a replacement bed set from Sterns & Foster. I will also gladly state that I (fairly effortlessly) found someone at Sterns & Foster that REALLY helped me to get this matter resolved.

I bought the Stearns and Foster Italian Garden mattress and right away it had deep body impressions. It was replaced and the new one only 2 months old has the same deep body impressions. For $2800 I expected more.

Always suspect companies that leave no way of contacting them on their website. At Stearns & Foster's website you can read all kinds of fancy writings, but no e-mail address to contact them. There is an 800 number and good luck trying to talk to alive person there. You can even see the "file a warranty claim" link on their website, but it does not work (broken link). It is a shame... The company sells mattresses for thousands of dollars and does not stand by their products. When it comes to warranty their defective items, it hides behind Sleepy's, Mattress Marshalls and the "fine print" on their warranty. My experience with Stearns & Foster was terrible in all aspects: the product - low quality, the support - none whatsoever, and the people there - always acting like I did something wrong and never at all interested in learning why their product failed.

Just like most people, our mattress started to get the sinkhole. I called the warranty department who sent us a "kit" so we could measure the sinkhole. It was a pain to take all the pictures with string. I put extra weight on the ends of the string which made a difference, BTW. While we were doing the pictures I discovered that the box spring had a huge sinkhole too. It was becoming a huge pain to get the pictures and do the warranty so we decided to try buying a new box spring for our King size bed which solved the problem. When we received our new box spring we took apart our old box spring and discovered that the metal frame bends super easy. I think the problem is in the box spring for a lot of these mattresses failing. It was cheaper to replace one of the box springs than a new mattress.

I am very unhappy with the Stearns and Foster luxury firm bed I purchased 5 months ago. I tried the bed out at Bernie and Phyl's in May 2015. Bed is now 5 months old. No way is this bed a firm mattress. There is no way this mattress has the same support as the mattress I tested out in the store. This is the second mattress I received from the store. Could be poor quality control or dare I say bait-and-switch. I feel the mattress companies do not live up to the quality they advertise. The mattress sags badly and has no core support. It sucks.

I've read many negative comments on Stearns & Foster mattresses. Unfortunately I need to agree with all of them. Their commonwealth mattress that we bought in SEARS in January 2014 was a deep disappointment to us. The previous mattress lasted around 12 years and it was time to change it. Being aware of importance of having a good mattress and after reading some good reviews on S&F we decided to go ahead with their product. It cost us over $2,000 - supposed to be a high end mattress and we were convinced that we've got good quality product.

I purchased a Stearns & Foster Queen Rosalie bed 2/2011. Decided to buy a "good" mattress & heard S&F was one of the best. Bed started sagging in the middle despite sleeping on one side or the other. Can't flip, only rotate. Grand Furniture checked 12/2014 & was told for warranty/replacement it didn't displace with measurement the "industry standard" of 1 &1/2". Asked tech to lie on bed & feel sagging since the memory foam top is not going to show displacement. Had them come back 9/9/15. Have been make shift sleeping on the bed with an extra 3# foam topper & place king pillow in middle of bed so I don't roll into it.

We purchased a Stearns and Foster mattress for $2000 in 2012 to replace the one we had loved for 12 years. But the new mattress failed after 2 years. The troughs in the king size bed are unbelievable and the warranty is worthless. We will never buy another one.

Me and my husband couldn't be more saddened and disappointed. We thought we were buying a top of the line mattress. We didn't want to mess around. We just wanted a quality, well-made mattress, and we paid approx. $2,500 for our king-size Stearns & Foster Mattress. I'm now convinced that all of these mattress manufacturers are a complete con! They purposely manufacture them so that you have a BIG SINKHOLE within the first 2 years. They are poorly made on purpose -- thinking that you'll have to buy another one. And if they're all made by the same company, Sealy, then chances are you will buy another one and the proceeds will go to the same parent company, so they make out either way.

We purchased from Macy's - Stearns & Foster Latex firm pillow Top Mattress on 04/21/2008 and the warranty indicates 20 years warranty. It is considered as a high end mattress so that we can get good sleep. After couple of years, the mattress slowly started to sag in the middle (unable to retain its original position) thus creating a concave bowl. And now after 7 years (SEP 2015), it is unbearable - every day my wife complains of back pain and now we have to change the mattress. In my opinion, we should be reimbursed the amount we have spent and also they should stop manufacturing and marketing such poor quality of products. We are very disappointed and totally dissatisfied.

My husband purchased this bed in the commissary website. We thought we deserve to treat ourselves to restful sleep at night as we purchase our first home as well. We got the king size, firm with pillow top but only few months of using it it started to sag and looks like you are in a shallow bowl. As months go by it became worse and couldn’t stand it. So I told my husband to try flipping it and place a nice mattress pad. It was uncomfortable but better what it was. Then it starts to sag again and even as I’ve turned it around it still sags deeper. We still hang on to this VERY LOUSY poorly made bed. It is only about 2 years now and the hill in between my side and my husband's is a shame. To you Stearns and Foster why don’t you try to sleep on your product and suffer like we do???

I bought the SF Marybeth queen bed. It's UNEQUIVOCALLY the CRAPPIEST bed ever made!!! Sealy should rid themselves of SF without haste!!

Mattress is sagging. Finally decided to call JC Penney. Took a month for someone to come out, measured mattress, etc... (plus had to take off cover, which she did not help put back on all the way)... A pain. Another 3 weeks of calling to find out someone did not enter info. Then was told it was sagging but needed another 3/4" to qualify for warranty. In the meantime I feel like I am falling off this bed all the time. King size and I am a widow under 200 lbs!!!! For paying almost $2000.00 I could have gone down to Big Lots and paid $389.00 and be sleeping better. Very unhappy customer that no one seems to care about. PS their new system does not go back a year that was just installed! So that was another problem.

We purchased a Stearns and Foster mattress in Sept 2013. It was sold by Sears as a top rated mattress with a firm side and a medium side. It sounded perfect for my wife and I. Now less than 2 years later, my side of the bed is concave by over 1 1/2 inches. One part is 2" deep and does not pop back after I leave the bed. I awake every morning with terrible back pain. To date we have not gotten any satisfaction because the mattress was sold as a promotion and does not have a warranty.

I spent over $5000 to get what was touted as the best and most comfortable mattress, the Stearns and Foster. I should have stayed with the Posturepedic I used to have. This mattress has never been comfortable as it is too stiff. The warranty requires the moisture barrier, which means all that plush puffiness I bought is now hidden by that barrier (which creates a big air wave whenever there is movement) and since by definition it is not absorbent, I sleep hot. The additional purchase of a thick mattress pad helped some, but left me wondering... why did I bother to buy this mattress? Buy a different mid-range brand and save half the cost.

I spent close to $7000 on my mattress including the waterproof cover, adjustable electronic equipment, remote, pillows. After a few years the bed is sagging. I have all receipts. I bought because they were supposed to be the best and hand made. I now have horrific back pain. Debilitating. I do not recommend buying any of their products. Save your money. After a few years I'm again having to make another mattress purchase. Which I can't afford. It took me years to pay for the first one. I hope this helps. I wish these reviews were here when I purchased. Horrible company. Poor customer service. Rating zero.

Five years ago I bought my Stearns & Foster mattress from Macy's. One of the reasons I chose SF was because of their alleged reputation and the fact that Macy's told me that SF stands behind their product. I turn my mattress every few months and have noticed a definite indentation on both sides of the mattress which is causing me to have back, neck and shoulder pain. Macy's sent someone out to measure the indentations and deemed them not enough for SF to do anything about it.

Our first king sized S&F (Abbey Lynn) bought at Mattress Firm on 10/2009 for $3,500 (mattress, 2 twin box, taxes, delivery, etc.) didn't thought was a gamble. My wife and I felt robbed by Bonnie & Clyde (could be related to S&F). I remember that it was only the first night that I really slept very well for the first time in my life! After that night, it was downhill fast! After less than a year we were already thinking of returning it and calling for warranty. Then, I read the warranty card and found out how much I need to pay, that is after making you calculate it from a code given in the card divided by whatever times this and that, we just decided to suck it up and keep it. We both weigh less than 150 pounds and not long did both sides sagged with this hill-like divider between us.

Most uncomfortable - expensive bed I have ever owned! I purchased my King size Pillow top & Foster Bed direct from Mattress Firm 2 years ago. It was on an "as is" term and warranty, and based on some "excellent" reviews regarding comfortability and value, also the sales rep was repeatedly stating how this model was "top of the line". So as inexperienced homeowners, we figured it was a good opportunity to own this, what We thought was amazing brand which would guarantee our comfort so the warranty wouldn't be needed, but man was I mistaken...

We bought our first S&F bed over a year ago, queen, traded up to a king Mary Beth. It gave us back pain and never a restful nights sleep. It has sagging. A technician came and measured the dents and it was over 2 inches! We upgraded to a Fort Hill king, 1000.00 more. And now 5 months later same issue. We have back aches, hips and shoulder pain. We contacted Mattress World, and have sent the required photos. I do hope we can get a new bed, but won't buy Stearns and Foster ever again! Mattress World has been great to us. What wrong with their beds? Definitely not what they advertise as the best.

Stearns & Foster has been the worst mattress that I have ever had. Not only is it the worst mattress, but the customer service is by far the worst in the industry. S&F does not care about their customers in the least bit. As a disabled combat veteran, I broke my back in an IED explosion. I spent the extra money thinking that I would get the most comfortable mattress, especially for all of the years of sleeping in fighting holes and rocks! I was wrong. The fighting holes are more comfortable.

I bought a Stearns and Foster Latex mattress less than two years ago at the Ortho Mattress location in Encinitas CA. It was in box in the back but I was told it was a floor model. Although it was written on the receipt I was not told there was no warranty. Even then, no big deal it has a 10-year warranty and I thought they had a quality mattress. Not so. This matters in under 18 month had a huge dip on the side I sleep on. I called both Ortho Mattress and Sealy and both said it does not have a warranty. I said that I understood after going back and reading the receipt but felt this was a great representation of their product. Don't buy this product if you want quality. It's not there. The company does not believe in customer service and I was told that a consumer complaint on the web was my best option. So if you have one, good luck to you. If your thinking about one, buy something else.

I am looking for my Havertys receipt and will be contacting you. Have had mattress for about three years and can't take it anymore. I try to roll over and roll right back down in hole. I am retired now but my job required thousands of nights in motels and never have I had such a horrible mattress.

A few months after purchase of these mattresses they began to sag on either side, with a solid section down the middle. We put up with these mattresses and back and knock aches for two years before calling Stearns and Foster who promptly directed us to the store that sold them. The store informed us to strip the covers off the bed, take a straight edge, lay it across the bed and measure the sunken area. If this measurement is less than 1.5 inch, then their hands are tied to do anything to rectify the problem. In other words, we are stuck with $1300.00 mattresses that are no longer useable by us. Of course the mattresses don't appear to be sunken to the naked eye, but if weight is applied, they slump!

Holy cow, worst mattress ever. After reading these reviews I hate myself for not looking here first. The sag is so bad in our mattress that my wife jokes she will come downstairs when she comes over to my side. It's really a joke, terrible. I am going to try and get some relief from SF but looks like that isn't going to happen from the comments here. Definitely going to start some photos on social media. This ripoff has to stop it's just gone too far... wow.

Do not buy a Stearns & Foster Adjustable bed. RUN, DO NOT WALK. I had one delivered 3 days ago and can't get rid of the odor coming from the base. I called Customer Service rep and she said it is due to glue and material used. It may take up to three weeks to get rid of smell. The smell is so bad that I can't sleep and don't even want to be in the room. After spending over $3,000, apparently the company will do nothing.

Just bought a top of the line Stearns & Foster Pillow top mattress set from Macy's. In 3 months I am sleeping in a big hole and I am a small woman. I have read all the reviews about Macy's and Stearns & Foster. Tomorrow they are sending out a independent co. to inspect the mattress. This co. has a D- rating from the BBB. I kinda know that I'm going to be out 3000.00 dollars after reading the Macy's reviews. I called them 64 days after I bought the mattress and they said I was 4 days late! Will let you know what happens.

S&F Cora Luxury Plush Mattress does not hold up - I purchased the mattress 2 yrs ago from Sleepy's. Around 3 months after the purchase we noticed a dipping on both sides of the mattress. It got progressively worse over the past year and I notified the Sleepy's of the defect. (Side note: we are not large people.) We were then given a home inspection kit by Mattress Marshals. I was told to submit photos. After two attempts, they read our claim. They refused to follow through with their warranty because they say that the dip needs to be 1/4 inch deeper in order to qualify for the warranty. The mattress is very uncomfortable and has caused back and neck pain with both my husband and I. Both Sleepy's and Stearns & Foster state that there is nothing else they can do. This is not acceptable because clearly there is a dip and "speed bump" in the center as a result. The company does not stand by their product and leaves their customers unhappy.

Stearns & Foster Jacalyn Queen Model # 524473 - Purchased in January 2015. Continual problem with the center support of the mattress. Lack of support causes rolling to the center & back trouble. Mattress Firm required $25.00 to send someone to inspect the mattress for warranty. The pillow top conceals the poor support of the springs underneath (no 1 1/2" indentation) thus the warranty is no good. I do not recommend Stearns & Foster.

After a short while, there are huge indentations on this mattress where my husband and I sleep. Called the store and it's not covered by warranty.

I bought a Stearns and Foster mattress because it was sold to us as top of the line with a 10 year warranty. After barely 1 year, the mattress totally bottoms out on one side to the point that one almost rolls out of bed when they try to sleep. Both the retail store and Stearns and Foster say that they don't warranty if the mattress loses its support. They only warranty if the foam on top indents over 1 1/2 inch. That is their premium mattress and 10 year warranty. Run from Stearns and Foster!

I bought this mattress about 3 years ago and paid a fortune for it. It has turned out to be the worst mattress that I've ever slept on. It has turned into a quicksand mattress. It has sunk in the center to the point that I can barely get out of bed in the morning. It has not been slept on continuously. It has also contributed to severe hip and shoulder pain. I have no idea what I've bought or what to do about it. I was promised that the sides would not break down and they haven't. At least I can grab onto them to pull myself out of the lake in the center.

My husband and I were due for a new bed and decided to buy a Stearns and Foster because it was suppose to be a better brand of mattress. $2000 and 6 months later our mattress sunk in. We rotated the mattress hoping it would even out but it just became worse. Stearns and Foster never again.

This is our second mattress in 6 months. We upgraded after 3 months because first mattress was too soft. Now the new one that cost $500 more sinks to the middle every night. It's OK if one person is sleeping but 2 people not so good. The Room Store where we bought it won't do anything as we have had our "trade-in". Such a disappointment after spending so much money.

January 26th, 2015, I bought a Stearns & Foster Woodhurst queen size bed for $1,695.44, a S & F HP foundation for $203.56, and a premium mattress protector, for a total of $1,899.00 from Sleep Train in Auburn, CA. In less than a month's time, it developed a major sag in the middle and the bed is lower on one side! Now, I wake up with back pain. The bed feels like it needs to be replaced and it's brand new! Today, April 25th, 2015, I brought my receipt into Sleep Train and told the salesman what was going on since they have a 100 day money back guarantee. The salesman said "No problem", and let me exchange the Stearns & Foster for a Simmons Ava Plush for $2,149.00, and a foundation for $250.. This was an upgrade of $537.50.

I have just got this mattress a month ago and this mattress is already rolling us to the middle. As much as we paid for this mattress we thought we was buying one of the best. We are so disappointed in this mattress. Company said they could not do anything. A company that charges so much you would think more of their customers than that. Our back hurts and cannot buy another mattress, after you pay such a big price you would think it would do better than that. ALWAYS heard that Stearns & Foster had the best but I can not agree. Worse mattress that we have ever bought. Matter of fact the cheapest mattress that we bought was better than this. My husband wanted a good mattress and this is what we get. WILL NOT ever recommend this company and will tell everyone that we know NOT to buy from them.

I have a Stearns and Foster bed that I bought in 2013. This is my second bed from Sleepy's since 2010. Both beds within a short period developed major depressions in the center of the bed, to the point where I wake every few hours each night in pain! The first bed I bought was in Oct of 2010 which cost $2600. I was able to finally return after they sent out an inspector who measured the low point in the middle. But I had to fight to get that done since the only real way to know about a sinking middle problem is to lay in it and feel it.

Bought this mattress set at Mattress Joe in Lakes Charles, LA around Thanksgiving 2014. After sleeping on it, my husband and I wake up about 4 in the morning with our hips hurting. We discussed calling Mattress Joe about the warranty and I was told "nothing you can do once you have slept on it, wasn't the right bed for you, it is the innersprings that are causing your body to hurt, maybe invest in memory foam and good luck." We gave $2400.00 and it is literally crippling our bodies. Justice needs to be done against this company.

We bought a queen size mattress and box springs at Ashley Furniture in June 2014. Within six weeks was getting in bed and heard a crack. Six months later my wife was complaining that she was rolling to the middle of the bed. Looking at the box springs discovered that the 1X2 in the middle of the box springs was broke in two places.. Ashley Furniture replaced them only to break about a month later. Now have new box springs on order. Has anyone else had this problem?

OMG I thought I was the only one with a defective mattress. We purchased a S.&F. mattress from Macy's Pembroke Pines store in Fl. The description on the receipt reads: EAST KING LXF EPT Scarborough. It was delivered Dec. 20, 2014. After only 4 days we noticed both sides sagging. If I turned toward the center I felt like I was lying on the side of a hill. There is a hard ridge down the center. I called customer service & they sent someone out Jan. 8, 2015. He did his little string trick & said it was only an inch. So after all his measuring, said nothing was wrong!

Purchased Stearns & Foster Oxford street plush mattress set only to be in pain ever since. Don't remember last time I had a good sleep. Looked up online to see if others had complaints and Wow! I'm not alone. Body pains are non-stop! Not holding out much hope of getting help after reading about other complaints and "the string tests", someone please help us!

My wife was having back problems so we decided to spend $2300 ($5000 list price, but that is another story) on a Stearns and Foster Ultra Firm "hotel collection" bed at Macys. It felt amazingly good in the store while we laid on it. Less than 4 years later we are buying a new bed, with no warranty help from Stearns and Foster or Macys. We will not be doing business with either one again.

Stearns & Foster Hotel Collection - HUGE dip in the mattress formed under my 110 lb body within one month of purchasing this new "Retailed for $5,000 mattress" (on sale at macy's for a little less than $1000). Called warranty department and of course their findings were that the mattress specs were "within limits". I resorted to stuffing a pillow into the hole and purchasing a topper to put over the pillow just to make this mattress FLAT. Since "the way you do one thing is the way you do everything" Stearns & Foster will never ever have my business again. Making 45 variations of an item you manufacture says to me "we don't know what we're doing and hope you don't notice". I NOTICED, you manufacture and sell crap then leave the customer hanging (well in this case, sinking.)

I purchased a S&F from Mattress 1 One in Clearwater, Florida on12/1/12. In March of 2014 the mattress was so uncomfortable and felt like an old 20 year old mattress. It sank on both sides of the bed and had a large bump in the middle which was so bad you would roll if you tried to sleep in the middle. I complained and they sent out two guys who did the string test. They said it didn't meet the criteria for replacement. Had to go to the store and argue with manager who finally had the two guys come back out. I was told this could happen with a pillow top. When they offered to replace it got a non-pillow top. Well guess what? Same thing happened with this one. Something has happened with the quality of S&F and they need to make good to all those who spent so much money on garbage.

2004 bought a Q Stearns & Foster mattress (Sleep Train). 2006 mattress pops up like it's pregnant. They replaced it. 2013 mattress caves in by 3 inches. They replace it. 2015 mattress fail YET again - caves in when you lay upon it. It pops and the springs get snarled. Stearns & Foster says "Too bad your warranty is up!" Now this bed is barely 1 years old. Let the paperwork begin. This is a fight for what is RIGHT. Where is quality control AMERICA?