Consumer Complaints and Reviews
Lost 2 mattresses. Never experienced this much incompetence. Ordered a Stearns and Foster mattress through a friends and family discount, so warehouse direct. I've had many friends buy mattresses and give rave reviews which is why I went to them. Well I really regret that. The order will take 4-6 weeks before I get it. Okay, that's pretty normal for a mattress. 6 weeks passed and there's nothing. I got an email with a tracking site but it hasn't updated at all. I call several different numbers, getting passed around from customer service to delivery and back.
Finally I get ahold of a representative. She says the factory sent it to delivery... checks in with delivery and they never received it, despite paperwork saying someone had signed it in. So they lost the mattress. After a few more phone calls, I finally get a representative who says they will re-process the order: I have to wait another 4 weeks, they will expedite this order. I ask for a delivery fee refund, they reluctantly grant it. I wait. Nothing. No phone calls or emails. I call them to check on the status. They don't know, say they will call me back tomorrow. They don't call me back, I have to call them after 2 days of waiting. Guess what? They lost this mattress too. I'm cancelling the order and taking my business elsewhere.
In short: they lost 2 mattresses, with no idea of how that happened. First of all, that's just a bad business model: how often do you lose mattresses (and by extension profits)? Second, throughout this whole 3 month process, since I first put in my order and paid, never did the company contact me. I had to call them when 6 weeks were up to ask about my order. It took me several calls before I could even find a representative, let alone one who wouldn't just transfer me to the next person. Wish I could give them 0 stars.
Bought 5 beds in Bloomingdales after house fire, had my king size for just over 2 years and it's all lumps and hollows. They said there was a 10 year warranty but because of a small coffee stain on mattress they voided warranty. Never again would I buy a Stearns & Foster. Biggest piece of junk on market.
This mattress has been a disaster since the beginning. While the delivery guys were still here, I told them it felt like is was broken and sagged. They said to call the store. I did and store replaced. The next one they bought out was a little better for about a month. It sags, has no support, and is very uncomfortable. Mattress Firm says there was no warranty due to outlet purchase. It was a $1200 mattress and should last longer than 3 years. I will never buy Stearns and Foster again. After reading these reviews, I guess others had the same experience.
This is our fourth Stearns & Foster Mattress from Bloomingdale's in Boca Raton Florida. Our salesperson was wonderful, on time delivery, brand new condition on each. After just a few years thousands of dollars are wasted and both my husband and I lose hours of sleep and have ongoing back soreness. Stearns & Foster Mattresses SAG and the top padding does not allow the mattress to reflect accurate measurement process the company requires to honor the warranty. Stearns & Foster should come with a 10 year supply of Biofreeze to help out with back pain. Our last mattress was returned under warranty. However it was inspected several times before they agreed it was defective. During that time period we slept in our spare room. I am wondering if any class action lawsuit potential exists on these mattresses.
Best mattress ever, everyone keeps taking naps in my bed. I have always had coil mattresses and was afraid to go with a pure foam so I thought the hybrid would be a good compromise. I love it. It is so comfortable yet moderately firm. I feel it is the perfect choice. My nine year old daughter keeps trying to sleep in my bed because she said it feels like a cloud. I have not seen any issues with valleys or lumps. I have had it two months and can't say enough about how much I love this mattress.
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I purchased the Stearns and Foster about a year ago and it is already trash. The bed is completely sagging in the middle! What a waste of money, I am so disappointed! I will never buy or even sell these beds again! I use to tell customers they were top notch because that was what was told to me! They're a top notch waste of money is what they are! Do not buy this brand!
This mattress was very uncomfortable after 3 months. It had wells where you lay and left a hump in the middle causing you to not be able to roll over while sleeping. Pressure points on hips from hard mattress and dip that hurts neck and shoulders (from the top edge) after only 3 months. When I contacted Mattress One and informed them I found out my warranty was worthless essentially as you have to be able to see a 2.5 inch sag without touching it. You can touch it with a finger tip and see it. The sag is there but you can't see it because they have creatively engineered to top layer to be taut and stay high even though nothing is under it but air. I will never purchase Stearns and Foster again! Nor will I purchase from Mattress One who charges $50 to honor their warranty.
In January 2017, I decided to replace my king bed with a top of the line S & F mattress. Expecting the best from the best. The mattress came factory wrapped assuming quality control at the factory did its job. The 72 hr. window of time to make a complaint passed when the hidden defect was found glued under the pillow top on a $ 4000+ mattress. The delivery company will exchange the product for a 15% restocking fee from ME the purchaser. The Rep for S & F won't acknowledge the issue, hides behind the delivery rules and insists I pay the $600 to make right THEIR mistake.
We had purchased a Stearns and Foster mattress from Macy's a couple of years ago. I want to say about 4. Anyway the first year it went well then it came that the mattress lost all the firmness and has dents where you sleep and it became the most uncomfortable mattress ever. I have to put blankets and books to even out the bed. There are other complaints by other people. But no one wants to call you back or replace it. They even said on their commercial that they deliver free. That was a lie. It's been so mentally crazy. Never again will I purchased a mattress from Macy's again. Plus with being disabled using everything I had to purchase this mattress is so disgusting.
What a waste of $3000. I bought a S&F mattress at a dive store called Sit N Sleep 6 months ago and like other people's reviews, our King size bed developed hills and valleys - hills on the middle and sides, and valleys where we sleep. In fact the inspector came out and measured more than 2" have sunk where we sleep. Now I have to deal with S&F directly because Sit N Sleep is a joke and going out of business soon. But of course our mattress is not valid under warranty because we "didn't have a box spring" under it. I guess I should have read the entire mattress manual when I purchased it. Bye S&F. Bye SnS. Hope you both go out of business soon before other innocent people become victims of your horrible quality mattresses and customer service.
By the way, I'm convinced that all the mattresses that Sit n Sleep sells are defective - that's why the same mattress are priced lower there than higher end stores like Bloomingdale's and Macy's.
We purchased this bed (Stearns & Foster Estate Glenda King, pillow top firm mattress) brand new at Morris Home in Beavercreek, Ohio. - 2121 Harshman Road in 2013. 10 Year warranty. After 3 months of use, the bed seemed 'off.' After calling and reporting this information to Morris, we were told to wait for a call from Stearns & Foster. After getting a call back from Stearns & Foster, we were told to wait for a call back from their independent consultant in our area to schedule an appointment. It took a month after our first call to get someone to even look at our issue.
The 'indestructible' frame that was purchased with the entire bed broke. - They replaced it. The consultant took out a laser measurement tool and told us the 'dip' wasn't at a high enough percentage. (Of course the pillow top of the mattress prevented the full measurement for accuracy as it kept form.) Despite our efforts to show him as we sat on the bed, he said he was going by the 'rules.'
After 4 years of 'sleeping' (you don't tend to get a lot of sleep when you toss and turn) on a $2k mattress, my back is out of alignment and I have constant hip, neck, and shoulder pain. We've wore out our living room furniture from sleeping on it, and often times preferred the floor over this mattress. We even went to the extent to place an air mattress under the mattress to fill in the dips, long enough to fall asleep before the air mattress loses the air over the night.
We just purchased a new mattress and box springs that is memory foam and organic for $500. That is amazing. We will NEVER spend that amount of money on another bed (our very first bed purchase by the way) and will NEVER buy from Stearns & Foster again. 2/26/2017 - Upon moving the mattress out, the warranty sticker still attached. They should save some trees if they're not going to keep their word.
The most expensive bed I ever bought and the worst bed I ever bought. I went for what I thought was the best but unfortunately my Stearns & Foster bed is terrible! What a complete waste of thousands of dollars! The mattress is not flat all the way across, has two dips either side of a central ridge so I have to sleep in one of the dips within a 2 ft wide zone. If I try to move outside that zone it feels like I'm on a slope or a ridge. This is a king size bed btw! I contacted Sears one day outside of the 60 day return policy and they said "tough, can't help you". They sent the warranty specs but the dip has to be so ridiculously deep before they'll do anything - such a worthless warranty! Never again Sears! Never again Stearns & Foster!
We purchased this Stearns and Foster hybrid lux estate brooklet queen mattress one month ago. I was originally looking into the Beautyrest hybrid mattress. I read all kinds of reviews on Serta and Beautyrest but hadn't read any on Sterns and Foster. I went with the mattress that was most comfortable at the Sleepy Hollow Sleep Shop. I was a little nervous when I got home and looked at the reviews on Sterns and Foster. I don't think I would have purchased this mattress had I seen all these bad reviews. We are very happy with our new bed we paid $2500 on sale and just love to go to sleep at night. You can't get these beds wet. I do recommend getting a waterproof terry cloth mattress cover. So far this is the most comfortable bed and the best sleep I have ever had. Every once in a while I'm sure they make a bad mattress but I'm very happy this was not the case. Love, love, love, this bed!!!
I was worried when I read these reviews while waiting a couple weeks for delivery. I had made a $3000 mistake but after a few weeks of sleeping on the bed I have not. I sleep better than I have ever before. I use to wake up with my bum shoulder hurting and would have to flip sides 4 or 5 times a night on my old mattress. Now I don't wake up at all. If there is any negatives - it’s harder to get up for work in the morning. I don't want to get out of the thing and it could be a tad cooler but at this time I have a mattress cover on it. I may remove and go with just a sheet to see if I can feel the cool gel better. I will be back in 4 or 5 years to speak to how it holds up since the hybrids are kind of a newer breed.
We purchased a Stearns & Foster mattress in 2013 from Sunrise Surplus, which of course is now out of business. We decided it was time to buy the best, we did not need another mattress, but one of our grown children did. We gave them ours and decided to go out and buy the best of the best. It is painful to sleep in, it has also ripped around the top stitches that is connected to the top layer. It is almost ripped all the way around, it is as if it just dry-rotted overnight (weird).
Not only have I never seen such a mess, I've never dealt with a company who cared only about taking your money and not trying to do right by the consumer. I will never deal with this company again nor any of its generic companies that sell for them. You should be ashamed for taking people's hard-earned money, you should also make a better product if you are going to continue to rob folks. If you would do right by customers you would probably do a lot better in your business, but I guess if you take a thousand dollars or more from us all then you are doing well not to replace defective items. Thank you for your time and enjoy your meals on our dime.
Bought a very expensive S&F mattress. After 6 months it developed body impressions on each side pushing my wife and I to our separate sides. Instead of flat surface, we have hills and valleys, making using the mattress very uncomfortable. In fact, our 8-year old Serta was in better shape than this now 2-year old mattress. Warranty rep. told us that unless the indentations reach certain depth, there no help from the manufacturer will be coming. Never mind our discomfort. Now we're facing having to throw away this lemon and having to buy another mattress. I can guarantee that it won't be S&F!
We bought a Stearns & Foster Lux Estate California E King Mattress at Ashley's Furniture store in CA. We purchased it 3 months ago. We believed we were buying a top end mattress, but to our dissatisfaction, it wasn't. We've suffered with severe lower back pain since the day of purchase. I've tried different pillows and still have back pain. We left to Las Vegas for New Years and we slept at Aria and check what kind of mattress they had because we slept very comfortable. It was a Sealy mattress. I spent 6k on my mattress and I regret it!!! I should of checked these reviews before buying!!! NEVER AGAIN!
Purchased a S&F Luxury Estate mattress 4 years ago and it has been the worst mattress I've ever owned. Do not buy this brand. Company says it must have a 1 1/2" dip, but the padding rebounds to 1". Therefore, the manufacturer will not allow for replacement. I regret ever making this purchase. Each night is a horrible sleeping experience. I wake up in a crater daily with back and neck pain. I bought this mattress because it was supposed to be the best, but it has been a very large and expensive disappointment. If you call the manufacturer, you will get absolutely no help, but you will be treated rudely by both the customer service specialist and management, especially if you have the unfortunate luck of dealing with a person by the name of T.J. **, National Escalations & Mediation Specialist.
Tempur+Sealy. Stay away from this mattress, you will almost immediately regret your decision, I know I did. I also noticed that I am not alone in this unfortunate situation, I've recently read review after review of people having the exact same problem as I do. It is quite clear that this was a poor purchase and I recommend that you stay away from any product associated with Stearns and Foster.
Bought a Stearns & Foster Lux Estate California King Mattress at Mancini's in Modesto, Ca. We purchased it about a year and a half ago. We believed we were buying a top end mattress, but to our dissatisfaction, it wasn't. I've suffered with severe lower back since the purchase. I'd wake up several times during the night, hurting. Not connecting the pain to the mattress I scheduled an appointment with my doctor. She tested for UTI's that could lead to back pain. Tests were negative. I then began to research online and found my way to this site. Unbelievably, several others have experienced the same symptoms. To make a long story short, we had to buy a new mattress. From day one of sleeping on the new mattress there has been no pain. I really wish we could get our money back.
We bought one of the most expensive S & F mattresses and within a year had slight dip in it on each side. Within two years, much larger dip. Called the store and they sent someone out. They measured and said it was 1" and could not be exchanged. A year later, called again because it was close to 1 1/2". Sent someone again and they said not enough.
Spoke to store employee and they told me to "get two 24 to 30 case of bottle water and leave them on bed as soon as you get up. Wait until they show and quickly remove and fluff cover." They said that when you get up, the memory foam comes back but quickly goes down once you lay down. By putting the bottled water on it, it keeps it down until they show. If two cases don't do it, use 3-4 cases. It works. Really frustrating when you spend $4k and the mattress is shot within a year. That's why we buy from Costco now. They take it back if unhappy. No mattress holds up nowadays. They all get the "sink". Unless you get a firm with no pillow top. Might as well sleep on the floor. Hope that helps some people so they get to exchange it. Good luck!
A manufacturer that profits from sales of defective products that results in injury, pain & suffering should be required to compensate its victims... Otherwise we are allowing a blatant crook to continue to harm others with impunity. STEARNS AND FOSTER, SHAME ON YOU!!! We purchased a S&F Estate "Emily Rose King Prime" from Mattress Firm Co. on 8/22/2015 for $2351.85. The mattress started sagging after only a few months... we started having massive headaches, constant back pain and getting absolutely no rest. We thought this was a fluke... after all this was a "Stearns and Foster" top of the line mattress. Our call to the Mattress Firm location where we initially purchased resulted in a hands up, we are not responsible defense... no surprise there.
The warranty company required us to pay a $50 fee to have an "inspector" come to measure the depth of the sag... SERIOUSLY?! After waiting 3 weeks for our appointment (which was only available on a Sunday), and then waiting 2 more weeks for "processing" we were told the sag is not deep enough to qualify for a replacement... OMG! It's only been a year! How much longer do we have to suffer? What kind of company would require you to wait until your mattress sags to 1 1/2 inch and you suffer further injury before they will act?
Apparently from the reviews we see here, this is standard operating procedure for Stearns and Foster... We have all been given the shaft by a corporate giant! We have to come together to hold Sterns and Foster accountable for these cases of theft. Yes, theft... what other label would you put on a person who slyly takes your hard earned cash, all the while pretending they are selling you a quality product? Like we said: STEARNS AND FOSTER, SHAME ON YOU!!!
I replaced a 15 year old mattress with a $1800 Stearns and Foster Baroque Mattress. After sleeping on it for 3 months, it sags as much as the 15 year old mattress did. I am 5ft tall, 100lbs and the sagging is so bad it feels like I am sleeping in a canoe. Interestingly, with sheets on, you can see that the impressions in the bed are about 2 inches deep but without sheets you can no longer see them. As a result, I don't meet the warranty specs for replacement. DO YOUR RESEARCH BEFORE YOU BUY. Stearns and Foster makes terrible mattresses. Buyer beware.
Have a bad back and have been sleeping on this mattress for over ten years with no ill effects. Stearns & Foster is expensive but is also of a higher quality.
My husband's side of this mattress has completely crashed - he weighs 185 lbs. - and the foot end has pooched out several inches. This mattress is less than three years old - and we travel 3-4 months out of the year so it is not used at all during those times. The boutique store sold it as a floor model - no warranty - and offered us 1/2 price on one of their primary brand mattresses when we lodged our complaint with them within six months of purchasing the mattress. Can't afford that fix.
Bought this mattress from a department store and am still using it. Bought the same brand for my daughter. We both love our mattress. There's no sagging. We have a pillow top and still very comfortable to sleep in after all these years.
We purchased a Stearns and Foster high end mattress that cost us over 1800.00 dollars thinking it would be the best bed ever. After 6 mos. we noticed it started sagging. Our bed has zero support. You would swear this bed was worn out. You push on the sides and it sinks like 5 inches. It's the worse bed we have ever purchased. My husband and I cringe when we get into bed at night knowing we are going to have an awful sleep and wake up sore. We have finally had enough and are going to have to buy a new bed.
I'm sleeping on the couch right now and my husband is sleeping on one of our kids' old twin beds that cost a whole 100.00 ten years ago and we are having better nights sleeps. It is so pathetic!!! I can't believe Stearns and Foster can get away with making such a poor quality bed for the amount of money they charge. This is fraud!!! I will never ever buy their product again and will tell everyone I know not to. I wish I had read reviews before I ever purchased this bed!!!
We bought our Stearns and Foster Tasha mattress from Sleep Train in July 2013 for $2400. We have very big dips in each side, despite rotating the mattress monthly. All the rotating does is give us the hole the other one was sleeping in. We cannot roll uphill to the middle and struggle to roll out once we are in our divots. We also have only 1+ inch dip (while the bed is EMPTY!) and have been told that is normal. We have traveled frequently, and are always so sad to go home to our own horrible bed. We thought we shopped carefully for this bed, but clearly at 3 years the ratings go down from 5 to 1. Not sure what to do but we both have backaches and will have to replace it soon.
I have only had this mattress for only 3 years. I paid $1300.00 on sale for it at Macy's. After only a year there was a severe dip in the mattress. When I called customer service at Macy's they sent a tech to my home to inspect it. There was a 1 inch dip in the mattress when a string was put side to side. They said it had to be a 2 inch dip and to call in another year to measure again? Two years later I called again and the tech came out to measure, again side to side with a string. Still only 1 inch dip.
I took the string and measured diagonally corner to corner and it was over 1 1/2 inches dip. This time the tech said it had to be a 1 1/2 inches dip. It will never be a 1 1/2 inch dip measuring side to side. Both sides will go down equally because of how our body weight is distributed and most time is spent in the middle third of the mattress! This is a horrible mattress and dealing with the company is even worse. Do not purchase a mattress manufactured from Stearns & Foster.
We purchased a split King Stearns and Foster 2 months ago, I plainly asked if the mattress would move and leave a gap between mattresses, they said no, they do move and a gap of 4-6 inches between everyday. I am very upset as we paid $7000.00 for this.
We purchased a king size mattress on clearance made by Stearns & Fosters from Slumberland. The "top of line" mattress still costed us $1.470,00 but we thought it was a good deal considering its quality appearance and brand. We have had that for less than three months and the mattress sides have sagged and as you get in bed you sink into a hole as the mattress has degraded. We have been experiencing back pain and going to bed has become very unpleasant. This mattress must have a design issue on its springs as they collapse with light weight losing support. We were told by Slumberland that this product cannot be returned because it was on clearance, so now we have no destination to this trash.
Stearns & Foster Bedding Company Profile
- Company Name:
- Stearns and Foster
- Year Founded:
- One Office Parkway
- Sealy Dr. Trinity
- Postal Code: