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Stearns & Foster Bedding
Overall Satisfaction Rating
1.43/5
  • 5 stars
    20
  • 4 stars
    6
  • 3 stars
    6
  • 2 stars
    39
  • 1 stars
    279
Based on 350 ratings
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    Stearns & Foster Bedding Reviews

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      356 Stearns & Foster Bedding Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 4 stars
      Verified Reviewer
      Original review: April 16, 2019

      This mattress is about 15 years old, used for one person, and is still in great condition. I vacuum it maybe once a month. Has kept its shape with very little change. The worst thing is that it is way too heavy for me to turn or flip on my own. Moderately firm with pillow top.

      8 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Dec. 28, 2018

      I have a firm mattress with a pillowtop. It gives me great support and I can sink into it... It's a very heavy mattress and needs to be rotated every three months. I have zero back pain and love, love, love to sleep in it.

      16 people found this review helpful
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      Rated with 5 stars
      Verified Reviewer
      Original review: Dec. 16, 2018

      When I tried the mattress in the store, I felt immediate relief from back pain. I researched mattresses before shopping and Stearns & Foster is the highest rated mattress with the longest warranty. It felt like the mattress was custom made just for me!

      9 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 7, 2019

      I bought a Stearns & Foster mattress at the Bay on sale in 2016, thinking I was getting a quality mattress at a good price. The mattress edge almost immediately started to sag, and when I contact the Bay I was told to add supports to my bed frame. I did what I was advised to do, and put up with the saggy mattress for three years before deciding that it was not acceptable. I contacted their customer service department and was then told that I had voided my warranty by not putting MORE supports under the box spring. I checked and in small print the warranty described the need for additional support for queen and king sized mattresses, but the website also claimed that their mattresses would work with any quality bed frame.

      Canada's competition board has fined the Bay for false advertising concerning mattresses. I feel I was duped by them, but I also feel duped by Stearns & Foster. In my opinion it goes without saying that a good quality mattress and box springs should work with a good quality bed frame without my having to rebuild the base with slats and solid surfaces. I just checked the warranty information on Naturepedic and if the consumer uses their foundation, then the mattress is considered to be adequately supported. What is wrong with the Stearns & Foster foundation that the consumer has to add a custom built foundation to the foundation?

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      Be the first one to find this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Aug. 4, 2019

      Purchased this mattress in 2011 and about 6 months after use it developed "dips" where each of us sleep. We are not overweight people. Contacted Sleepys where we purchased. They said, "Get in touch with Stearns and Foster." I haven't pursued this but just turned the mattress again and it looks awful. Considering a memory foam topper but not sure it will do any good. Also I do not know how to submit a claim or if it would do any good.

      5 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: June 19, 2019

      Bought a Stearns and Foster in around 2000 and after 2 years developed dip in middle. Warranty people came out and replaced bed with brand new bed. New bed lasted about another 2 years before another dip developed. I am 6 foot, 175 pound man. No abnormal wear and tear. Flash forward, 2018, I foolishly buy another Stearns and Foster, thinking worse that happens they replace. 9 months, NINE months, bed develops horrible dip. But this time they deliberately engineered it to have a way out of honoring warranty. They put hard plastic buttons on the surface of the bed and created divots. The divots make it hard to measure a "dip", and hard to define what a "dip" is... convenient.

      Bad designed bed. But worse, company must know by now their product is defective and yet they keep selling to us sheep. I wish the entire management staff of Stearns and Foster to sleep on their products!!! Horrible bed. I will NEVER buy another Stearns and Foster. Some class action lawyer or Attorney General really ought to go after them. False advertising, false product. Total rip-off.

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      17 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: June 1, 2019

      Stearns & Foster Cal King Lux Estate model. I am a fit 185 lbs man. I am also an airline employee and travel most of the month. That said, I sleep on the mattress about 10-12 days a month. Cumulatively, I have slept on it less than a year. I am using the recommended S&F foundations as well. I have a terrible time sleeping because when I lay down, my body is in a head-low orientation. This is unnatural and uncomfortable. There is about a 2" depression where I sleep. Expensive horrible mattress. I filed a warranty claim with S&F and they have not responded.

      16 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: May 25, 2019

      I was convinced by salesman in a higher end store that Stearns & Foster mattress is top quality and we won't be disappointed. I also was happy to hear it was made in the U.S.A. and the quality check person who built the bed even signed it. Don't buy into this and don't waste your hard earned money. We have a big hump in middle of bed and I never had lower back pain until I bought this mattress. We have a king size bed and we are both in a hole and if you lie on side or stomach and lie with a knee bent facing middle of bed your leg is higher than rest of body. I'm just so unhappy and want other people to know this and not make the same mistake as us.

      19 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: April 25, 2019

      We purchased the S&F because we wanted the best that money can buy. Unfortunately this mattress is not it. When the company delivered the mattress it was beautiful. Almost too nice to put sheets on, but that all changed in a few days, months and years. The bed started sagging after about 1 month. It's been all downhill from there (literally). The hole is so deep, that I stopped sleeping in the bed years ago, but my wife tried to tough it out. She finally gave up when her back got so bad that she now takes pain medication. She weighs about 135lbs so this highly priced mattress only created a hole in our pockets and a hole in the bed.

      If you are looking for long lasting quality, DO NOT! buy this mattress. BTW, customer service is non existent and your 10 year warranty... LOL. The store will tell you to call S&F, then they will explain to you what they are not going to do. So please do yourself a favor and spend your money on a quality mattress for far less money and back aches...and no black holes.

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      14 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: April 23, 2019

      After spending literally 2900.00 about 3 years ago this mattress now sinks in the middle. I can’t get any rest and my back hurts each morning I wake. When I purchased this mattress I was told it was the best. I weight 136 so no reason why it should now sink. DON’T PURCHASE. A TOTAL WASTE OF MONEY!

      11 people found this review helpful
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      Stearns and Foster expert review by Michael J. Breus, Ph.D.

      Stearns & Foster specializes in luxury beds made by certified craftsmen with the highest-quality materials. The mattresses can be more expensive than other brands but are very well crafted.

      • High quality: Stearns & Foster is known for its very high-quality mattresses and the excellent materials used to make them.

      • Retail stores: Customers can visit one of the many retail stores around the country to test the mattresses before purchasing.

      • Support: It has customer support available during the weekdays and excellent in-person support at the retail stores.

      • Preferences: Customers can choose from a wide range of models, including memory foam, innerspring and hybrid mattresses of varying firmness.

      • Warranty: It offers a high-level warranty ensuring the mattress will last for years to come. The company will replace it if it proves defective in any way.

      • Best for: Sterns & Foster mattresses are best for professionals.

      Profile picture of Michael J. Breus, Ph.D.
      Michael J. Breus, Ph.D. Mattress Contributing Editor

      Michael J. Breus, Ph.D., known as The Sleep Doctor, is a Clinical Psychologist and both a Diplomate of the American Board of Sleep Medicine and a Fellow of The American Academy of Sleep Medicine. He is on the clinical advisory board of The Dr. Oz Show and is a regular contributor on the show. He is also the author of several books, including The Sleep Doctor’s Diet Plan: Lose Weight Through Better Sleep (Rodale Books; 2011) and Good Night: The Sleep Doctor’s 4-Week Program to Better Sleep and Better Health (Dutton/Penguin; 2006). Dr. Breus has been featured on several national media outlets, including The Today Show, The CBS Early Show and Psychology Today.

      Stearns & Foster Bedding Company Information

      Company Name:
      Stearns and Foster
      Year Founded:
      1846
      Address:
      One Office Parkway
      City:
      Sealy Dr. Trinity
      State/Province:
      NC
      Postal Code:
      27370
      Phone:
      (800) 697-3259
      Website:
      www.stearnsandfoster.com
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