Stearns & Foster Reviews

Stay away from this brand. The mattress will sag prematurely. They say they offer a 10 year warranty but that's bullshit because they deny virtually every claim. Terrible waste of money.

This Stearns and Foster Estate firm mattress is the worst mattress I’ve slept in my whole life! I can’t believe it costs $2300 (twin). I just received it and it has 3 holes in the quilted top. It also sags in the center so bad that I’m laying on it right now and I feel sinking at least 2”. It’s firmer on the edges and totally sagging in the middle. This company should be shut down, I used to feel way more comfortable in my old Zinus firm mattress that costs $250 on amazon. They should be ashamed of making this garbage and charging thousands for it. Shame on you Stearns and Foster.

Both my wife and I have developed low back problems for the first time ever. This is a terrible bed. We are shopping for a new bed & getting physical therapy.

I purchased Stearns & Foster mattress at Raymour & Flanigan within six months. The mattress was terrible. It was sagging on both sides. I told him. They came out. Raymour & Flanigan replaced it so my second mattress is doing the exact same thing sagging on both sides and the person who replaced also told me that Stearns and Foster is not the same company that it has been and for sure they stink. Not worth. I’ll let money wasted.

On Jan 7, 2024 I purchased a S&F Estate SOFT TT Queen mattress. There is nothing soft about this mattress. Since day one I have woken up with body pains after 2-3 hours of restless sleep because the mattress is worse than sleeping on a concrete slab. I complained for a long time with store telling me there's nothing they can do because it's past their 2 week trial go buy a topper which I did and didn't help at all. Customer Service was no help. Tried to make it work but nothing did. After a year someone finally said what do I keep my thermostat at and said 63 degrees. They said that was the problem I had to keep the room temp at 70 or higher. What???? I would roast at that temp and what do you do in the summer with the A/C on.

We purchased a new Sterns and Foster King Size Luxury Firm Mattress six years ago from Macy’s. I am 120 Ibs, 5’5’’ and my husband is 168 Ibs, 5’8”. We hoped the mattress would last a long time. But 2 years after we used the mattress, our nightmare started. I had back pain and neck pain every morning when I got up. The pain is getting worse that I have to sleep in our guest bedroom bed, which has a 50 year’s old mattress. We called Macy’s Custom Service Department, and they told us “the sags have to reach 1.5 inch to qualify for warranty”. Now the sag is more than 1.5 inches, and Macy’s offered to refund the sales price, but due to inflation, we will be out over $700 to replace the mattress. The 10-year warranty states that the purchaser will not be charged to repair or replace the mattress. Don’t buy Stearns and Foster mattress! Don’t buy mattresses from Macy’s!

Do not buy a Stearns and Foster mattress. It will kill your back and Customer service employees in Escalation dept are rude and will not help you, they will put your complaint on hold and will take time in contacting you back at all, it’s sad, I asked for a return and refund 2 weeks now.

Bought a Stearns and Mattress King Size, EXTRA FIRM, just because it is a brand that "supposedly" is the TOP of the line, Hotel level, yada yada yada, and 3 out 10 years later, total garbage!!!! I am 215lbs man, which this type of mattress should last waaay beyond the warranty of 10-yrs. My lower back is now totally ** waking up with Sciatica, Neck is totally ** as well, causing numbness to hands in the middle of the night.

We ordered directly from Sterns and Foster thinking we were getting a good deal. They said $200 off an estate mattress and a $300 Visa card. Comes to find out they forgot to mention it is one or the other. Mattress is fine but felt their pricing and marketing is very deceitful. Beware.

We had a very unfortunate experience with a mattress purchased from The Brick and manufactured by Stearns & Foster. We purchased a Queen Stearns & Foster Cedar Falls LXCF ET mattress in January 2021. The mattress has developed a significant sag in the center, slightly over 4 inches without anyone lying on it. I am 5'6" and 150 lb, and my husband is 6'2" and 210 lb. Our size should not be an issue. The sag causes me to consistently roll toward the center and toward my husband, which has resulted in hip pain.