Stearns & Foster Reviews

This review is not submitted with malice. My spouse and I are in our 60s. In our younger years mattresses were made to last and last. Too many mattress stores, too many bad purchases led us to the old reputation of Stearns and Foster. So, we purchased three mattress sets for our home costing many thousands of dollars. First, within a year, our mattress sagged where we lie but does not show visibly when out of bed. It is almost impossible to turn over because a sagged hole has materialized but again, not physically visible which makes filing a warranty claim not possible. So, to me, any mattress maker knowingly making a product that will hide its own defect is a criminal. When I contacted Sterns and Foster they immediately steam rolled me back to the seller who also dismisses me. To Stearns and Foster.....sleep in your own bed and wreck your own back.

I'm 62, and this bed is killing me. The buttons are so uncomfortable. After 8 years I'm so disappointed. I expected this bed to last longer, my hips are killing me. Don't buy this bed with buttons. You will regret it.

I purchased a premium Stearns & Foster mattress in December 2023, believing I was investing in a high-quality product backed by a 10-year limited warranty. Less than three years later, my wife and I are experiencing significant sagging and body impressions on both sides of the mattress. I submitted numerous photographs documenting the sagging, including measurements with a straightedge and tape measure. Rather than physically inspecting the mattress, Stearns & Foster denied my warranty claim based on their interpretation of a photograph of my adjustable bed base.

We spent around 5k on a Stearns and Foster mattress and box springs. Within a few months the mattress began to sink on both sides. We have tried to get them to replace it but they are fighting us. They say it has to sink another 1/4 of an inch. The way I see it for the price it should not have foam failure in less than six months. We are not obese people. The worst customer service ever. Very bad quality. They are trading on the name from before the company was acquired.

Their warranty is not the same has they said because I have replaced mine with Mattress Warehouse 4 times in 3 years and they only replace the mattress and not the box springs like Stearns and Fosters warranty says!!!! DO NOT BUY A STEARNS AND FOSTERS MATTRESS. You like it for about 2 months and then it crappie 👎🏼👎🏼👎🏼👎🏼.

We bought a Stearns & Foster reserve 17” euro pillow top cal king mattress on 1/4/2025. After a year of owning this $5300 mattress my wife and I wake up with lower back pain. We rotated the mattress as we were instructed to when we bought it from Mattress firm. Reached out to mattress firm and went through the hoops of a warrant claim. I have read and I agree with other users that the whole warranty process is so cumbersome with tons of back and forth and ultimately they decline you. Talked to the mattress firm manager. He advised we get a third party inspection. We did he submitted the pictures and opinion as I had previously done to only be declined on the warranty. A year on $6k mattress and no help no resolution.

I purchased two power chairs. With extended warranty. Controller broke and after repeated attempts to reach then, and being hung up each time. I gave up.. Cheap control units. Poor service and no one ever called back. Go elsewhere. NEVER BUY FROM THIS STORE. If they has 0 as score I'd have selected that.

We bought 2 of their queen mattresses & box springs less that 2 years ago for & 2,199.00 each a total of $4,298.00. They are both sagging in the middle with only one person sleeping in each. What a ripoff! DO NOT BUY THIS BRAND!!! Looks like the warranty process is a pain and only good for a replacement mattress. Why would I even want another one of the same?

Stay away from this brand. The mattress will sag prematurely. They say they offer a 10 year warranty but that's bullshit because they deny virtually every claim. Terrible waste of money.

This Stearns and Foster Estate firm mattress is the worst mattress I’ve slept in my whole life! I can’t believe it costs $2300 (twin). I just received it and it has 3 holes in the quilted top. It also sags in the center so bad that I’m laying on it right now and I feel sinking at least 2”. It’s firmer on the edges and totally sagging in the middle. This company should be shut down, I used to feel way more comfortable in my old Zinus firm mattress that costs $250 on amazon. They should be ashamed of making this garbage and charging thousands for it. Shame on you Stearns and Foster.

Both my wife and I have developed low back problems for the first time ever. This is a terrible bed. We are shopping for a new bed & getting physical therapy.

I purchased Stearns & Foster mattress at Raymour & Flanigan within six months. The mattress was terrible. It was sagging on both sides. I told him. They came out. Raymour & Flanigan replaced it so my second mattress is doing the exact same thing sagging on both sides and the person who replaced also told me that Stearns and Foster is not the same company that it has been and for sure they stink. Not worth. I’ll let money wasted.

On Jan 7, 2024 I purchased a S&F Estate SOFT TT Queen mattress. There is nothing soft about this mattress. Since day one I have woken up with body pains after 2-3 hours of restless sleep because the mattress is worse than sleeping on a concrete slab. I complained for a long time with store telling me there's nothing they can do because it's past their 2 week trial go buy a topper which I did and didn't help at all. Customer Service was no help. Tried to make it work but nothing did. After a year someone finally said what do I keep my thermostat at and said 63 degrees. They said that was the problem I had to keep the room temp at 70 or higher. What???? I would roast at that temp and what do you do in the summer with the A/C on.

We purchased a new Sterns and Foster King Size Luxury Firm Mattress six years ago from Macy’s. I am 120 Ibs, 5’5’’ and my husband is 168 Ibs, 5’8”. We hoped the mattress would last a long time. But 2 years after we used the mattress, our nightmare started. I had back pain and neck pain every morning when I got up. The pain is getting worse that I have to sleep in our guest bedroom bed, which has a 50 year’s old mattress. We called Macy’s Custom Service Department, and they told us “the sags have to reach 1.5 inch to qualify for warranty”. Now the sag is more than 1.5 inches, and Macy’s offered to refund the sales price, but due to inflation, we will be out over $700 to replace the mattress. The 10-year warranty states that the purchaser will not be charged to repair or replace the mattress. Don’t buy Stearns and Foster mattress! Don’t buy mattresses from Macy’s!

Do not buy a Stearns and Foster mattress. It will kill your back and Customer service employees in Escalation dept are rude and will not help you, they will put your complaint on hold and will take time in contacting you back at all, it’s sad, I asked for a return and refund 2 weeks now.

Bought a Stearns and Mattress King Size, EXTRA FIRM, just because it is a brand that "supposedly" is the TOP of the line, Hotel level, yada yada yada, and 3 out 10 years later, total garbage!!!! I am 215lbs man, which this type of mattress should last waaay beyond the warranty of 10-yrs. My lower back is now totally ** waking up with Sciatica, Neck is totally ** as well, causing numbness to hands in the middle of the night.

We ordered directly from Sterns and Foster thinking we were getting a good deal. They said $200 off an estate mattress and a $300 Visa card. Comes to find out they forgot to mention it is one or the other. Mattress is fine but felt their pricing and marketing is very deceitful. Beware.

We had a very unfortunate experience with a mattress purchased from The Brick and manufactured by Stearns & Foster. We purchased a Queen Stearns & Foster Cedar Falls LXCF ET mattress in January 2021. The mattress has developed a significant sag in the center, slightly over 4 inches without anyone lying on it. I am 5'6" and 150 lb, and my husband is 6'2" and 210 lb. Our size should not be an issue. The sag causes me to consistently roll toward the center and toward my husband, which has resulted in hip pain.

My review is out of complete frustration and disappointment with Stearns and Foster and their failure to stand behind what they market as a premium product. Roughly 9 months ago, I invested over $4,000 in a Stearns and Foster Lux Estate mattress, expecting top-tier quality and long-lasting durability. Sadly, the product has not lived up to those expectations.

Defective mattress costing $4,200. Indentations and sagging up to 2 inches in less than 15 months. Causes severe back pain. Stearns and Foster will not honor their 10-year warranty even after their tech came out and assessed the situation and mattress. Measured and took pictures to submit to the company. Have talked with many representatives with company who tells us they will look into the problem, only to tell us there is nothing they can do. Why have a ten-year warranty that you do not even come close to standing behind?

I purchased a Mattress directly from Stearns & Foster 13 months ago with a ten year warranty for $3,900.00 total. The mattress has a deep depression already and is on a firm foundation platform that was approved by the delivery service. Stearns & Foster is terrible to deal with and has tried every excuse to deny my application for a warranty replacement. They are abusive, heartless and vindictive. I overcame every objection they put up after being blamed for the problem. They ARE NOT rated with the Better Business Bureau, and they will not ever, allow a customer to speak with supervisory staff. I am 76, have cancer and sleep in the bed alone.

If you do not care about the integrity of your spinal column, look no further than the Stearns & Foster Reserve mattress. It's as if a cabal of sleep-deprived goblins and evil chiropractors got together in a dark basement and said, "How can we ruin the human spine… but make it luxurious and overpriced?" - and thus, the Reserve was born. This is my second Stearns & Foster mattress. The first one was, ironically, the dream mattress. It was supportive, durable, and the best sleep I'd ever had. When they stopped making it, we decided to upgrade to their alleged flagship model: The Reserve. It was a splurge, but we trusted the brand. Huge mistake.

I would definitely not buy from this company or at least, not from a store that carries this brand. We spent over $2,500 for a king size mattress 3 years ago. It became uneven and uncomfortable around our one year anniversary with it. We tried to work through the store we bought it from, but their standards were the mattress had to be sinking 1.5" to qualify for a replacement or refund according to the warranty. Ours has sunken 1"+ in multiple places so they could do nothing about it. We contacted the company but they stated we had to work through the store. So, now we have a $2,500 mattress that is too uncomfortable to sleep on and a warranty that is not worth the paper on which it was written.

I spent $5000 on Stearns and Foster Estate Luxe Queen Pillowtop Mattress in September 2024. The top is memory foam and it became lumpy. Mattress Firm replaced the mattress in February of 2025. Now the mattress is lumpy again. I have been a loyal customer of Stearns and Foster mattresses. I have never had this happen before. I think the memory foam is to blame. What can I do? I Spent $5000!!!! This is outrageous!!!! I want my money back. I feel so cheated and disgusted. Now I have to go out and buy another mattress and I don't even know what to buy. I Spent $5000!!!!

We purchased a Stearns & Foster adjustable queen size soft top mattress at Texas Bed Company 1714 FM 365, Nederland, TX 77627, the mattress in 4 years lost its tension in the middle such that when sleeping you roll towards the center. We called Texas Bed and they sent out inspector who said they can feel the issue and it's not right, but they said the store has to go by Stearns & Foster requirements, which means if they can't see the issue then nothing can be done. I called Stearns & Foster and they washed their hands of the problem and said to go back to the store, but the store said no, they blamed it on Stearns & Foster. Will NEVER buy another S&F mattress, nor will I deal with the Texas Bed store who ADMITS there is a problem but will do NOTHING!!

I truly regret purchasing a Stearns & Foster mattress—and even more so, three of them. What began as a loyal customer experience has now become a complete consumer nightmare. After less than six months, one of the mattresses developed a deep dip in the middle. I submitted a warranty claim, followed all requested procedures, and even offered to pay out of pocket for an in-person inspection. Instead, I was met with dismissive responses, shifting standards, and a final denial that blamed the issue on my non–Stearns & Foster foundation—even though the mattress tag itself says it can be used “with or without a foundation.”

Their customer service is terrible and they’re scam artists. STAY AWAY! We returned a bed to them under their 90-day sleep trial because it was clearly defective with a huge drop happening in the middle, but they said they couldn’t waive the $175 + tax return fee. We noticed they never issued any refund at all after weeks, so we called them and after the typical long hold time they said they don’t have a record of the item being returned and there’s nothing they could do. Unbelievable! Never buying a bed from these crooks again.

We are beyond disappointed with our mattress purchase and furious at the "bait and switch" that we experienced. After over an hour of testing out a Lux Estate Firm mattress at a local store, my partner excitedly purchased our 2nd Stearns and Foster mattress. What was delivered was completely different from our store experience. The mattress was sagging in the middle, too soft, and yet I had instant hip pain, and my partner had terrible back pain the entire first week we tried it. Plus, we both kept rolling into the middle like you do with a really old mattress. I called the customer service department, thinking they had sent the wrong one by mistake, but it was confirmed we supposedly had what we had tested in the store. Then we went online and found numerous other complaints identical to our own. It was like the store models were an entirely different mattress.

Spent $4000 dollars on the Lux Hybrid firm at is the most uncomfortable mattress I have ever owned, I sleep on my side and my shoulders hurt and go numb..My hips hurt constantly and this was firm mattress which it isn’t… No help from Mattress Firm at all and I definitely would not buy another mattress from them….10 year warranty is useless…

The worst customer service I have ever experienced, avoid purchasing from them at all costs. I ordered a mattress, and less than a week later it went on sale. I requested for them to honor the new promotional price, and they refused. I requested to cancel the order so I could repurchase, and they said a cancellation would be processed as a return (even though no mattress had been delivered or even shipped yet). They told me a return incurs a fee of $175. I did the return, and instead they withheld $192. I asked for the rest of the refund, and they said the additional $17 were taxes on the return fee. This is the most absurd experience, and each customer service agent was as unhelpful as the last. It’s such a shame, I hope others can avoid this poor business.

We bought a Lux Estate Hybrid Lakelot King 13" Mattress & base on 9/4/17 (7 1/2 years old) and by the time we added the Protector, we were up to $2,628. We turned it around once to try to see if we could get better support but the sag followed us and we did not gain much. So I think I will talk to someone about what has to be done, get sent to the Warranty Dept and learn all about what we have to do to submit a claim. I gave up when I got to the part where we would have to move the mattress off the base and send them a picture of the base along with all the other pictures. Do you realize just how heavy a king mattress is? We cannot move it without hurting ourselves - we are both 80+. Oh yeah, the base we bought from them was on the receipt. We will just go and start looking for a new mattress but not a Stearns & Foster.

Stearns & Foster claims to make quality mattresses of high quality and they are expensive. I recently purchased one from City Mattress and it was delivered with dozens of threads hanging out from the binding, seams and button holes. They should inspect and remove those before delivery.

Purchased Sterns Foster King Lux Estate Luxury memory mattress May "24. By October '24 the sagging became obvious at over 2". This is our second Stearns and Foster mattress. The first one we purchased a queen size Euro plush back in 2009, and it is now in our guest bedroom. It still feels nice and comfortable just like the day we bought it. This new one must be built completely different because we are not heavy people. My husband is 5'10" at 160lb and I'm 5'6" at 135lb. For the mattress to show sagging so early in its life would mean that it's not going to age well at all. When we noticed the sagging at first, we didn't quite know what is going on, but as the time went on, we realized that the foam portion is not recovering back, and the indention became obvious. It's now over 2" and at night, it feels like your body just naturally wants to roll right into that indented spot.

I was told that Stearns and Foster was one of the best mattresses made. I bought the pillow top since I was having problems with my previous mattresses. After having the Stearns and Foster mattress for a couple of years I am not happy with it. It cost me a lot of money which I could not afford. My comfort at night was important so I purchased the mattress. I still have hip and shoulder pain.

This was THE WORST purchase of my adult life. I've always had a full size bed, and I was overjoyed to have my first "big girl" bed - and I was 46 years old. After the first week, I began to "fall" into the center sag - and I weigh 103 lbs. I've tried everything - even supporting the center with 2x4s. I have chronic neck and back issues, and I have never been in as much pain as I was sleeping on over $2000 of garbage. I saved for over 2 years to buy this bed. Highly dissatisfied and would return it if I could.

Sags in less than a year, and we would like to get our money back. We purchased it at Sit-n-sleep. We did not buy the foundation, but why would it be great at first, then sag after six months...? Also, we do have a base, but not one from Stearns and Foster. Therefore, how can their base be better than the one we have?

They delivered the mattress, obviously took my old one, I don't have any other mattress now. So I had to go buy another one. Because I received from Stearns & Foster...A dirty, torn, sagging, creaky mattress. I immediately called and was told they would pick it up at no charge, then they said I was going to be charged, now they say I'm not going to be charged!!! WTH. I have been waiting 21 days for someone to come pick it up....All I get from the "escalations team" of customer service is that they will "make it a priority". TO HELL WITH THEM....I've since contacted the AG of my state and my credit card. THIS COMPANY SHOULD BE SHUT DOWN, THEY ARE HORRIBLE!!!

I had one c and it was phenomenal back in 1980s. My less than 2 year old mattress is GARBAGE. I was expecting the same quality but boy was I wrong!! I could copy and paste ANY of these bad one star reviews, and echo the sentiments of every customer. They sell SUB-QUALITY MATTRESSES & defective product, clearly not what it was once. I will never purchase another one as long as I live (or SAMSUNG). I want to FULL REFUND-for this one. It’s hard to believe that I spent so much time looking for a great mattress for my new condominium to wind up with his garbage. I did better when I ordered Beautyrest from HSN having never seen it; lasted longer and was more comfortable than this less than two-year-old $$$$ Stearns & Foster. Please save yourself the money and don’t make this mistake as too many of us all have. Heed the warning‼️

I could cry that my Stearns & Foster Samantha Faith mattress that I had for 12 years was finally sagging and I had to get a new one. I am getting PTSD from this new model Stearns & Foster Lux Estate Medium that was supposed to be comparable. I returned it once and a furniture tech is coming next week for this replacement Mattress I purchased from Mattress Firm. I think the first one they delivered was a plush and not medium. I sank so deep in it at night I could not crawl out while half asleep and repositioning myself. The medium is also sagging in the night and I end up slanted in the morning. If you move around you need to wake up to get out of the indent. This did not happen in the store when I tested it. I wake up with back pain every morning. I hope they correct this for me as it was over $2,000.

I purchased a Stearns and Foster lux estate pillow top medium firm queen size mattress for $3300.00 two months ago. It is a 2024 model. The middle of the mattress sag so bad and I feel the spring hitting my back. I never had back pain before this mattress. I have been trying to resolve this issue for weeks with the distributor and getting nowhere. Distributor is working with the factory rep and all they are doing is asking me send them photographs. I have already send them 15 different pictures in last two weeks. This mattress has a 10 year warranty and it is only little over two months old. I have had mattresses under $1000.00 ten times better than this. Would this ever get resolved, waiting to see. I would never recommend anyone to buy their mattress.