Stearns & Foster Bedding

On February 12, 2023, my husband and I picked out the Stearns and Foster Lux Estate 16 inch Medium Euro Pillow Top Mattress in a Queen Size after testing it out at The Mattress Firm in Dale City, VA. We purchased and paid for the mattress in full that day. It was scheduled to be delivered on February 18. When the mattress arrived, the driver alerted me that the factory plastic had been ripped off the bottom of the mattress during transit, and it had gotten soiled. He also said it looked like something heavy had been placed on the mattress.

For years I've been sleeping on S&F mattresses, and so have family members. Time to buy new ones. I was stunned to find out that if you purchase from S&F directly, they charge more than any other retailer for their product. It is supposed to be just the opposite. When asking S&F about this today, their idiotic response was, "we offer a warranty". So does everyone else who sells them! If your goal is to throw your money away, go to Stearns & Foster!

Stearns & Foster Hurtson Estate Luxury Cushion Firm: Top pad of mattress does not match floor model at Raymour and Flanigan, Horseheads, NY, at all. Floor model top was full of soft loft; mine feels like tight polyester. Floor model covering felt like very soft, like jersey cotton, or the way Tencel is described -- softer than cotton; mine feels slick, shiny, even scratchy, like plastic. Also, feels like sleeping in a hammock (month #1). Big dents when I'm in it -(130 lb). Normalizes when get out of bed, so level does not show sagging. Further, sent in info for the $200 rebate -- nothing. Sent in info for the warranty -- received no confirmation. Horseheads, where I bought it, does not have a tech, so the tech came from Binghamton and felt the floor model there -- useless. No one would come feel the Horseheads floor model vs. my mattress. S&F really does not care about your mattress or experience. $3000 down the drain to the CEO.

Purchased an Estate mattress for over 3k. Was great for the first year, then quickly started to decline. I thought investing this kind of money into a mattress would get me a good 10+ years. I would’ve even been accepting with 5 years honestly. I’ve had two mattresses in my entire life that were substantially cheaper. My first mattress was probably $500 and lasted from age 5-19. Replaced it with an $800 mattress and used it from age 19-24 when I moved out of my parent's house lol. Neither of them were even close to as bad as this Stearns and Foster. Bought additional warranty and they still won’t help. So so soooo bad. Please don’t buy this brand.

I purchased a Brand New King Sized Stearns and Foster Pillow Top mattress for over $3,000 and it Sags in the middle causing me lower back pain and awful tossing and turning at night. The Company has all kinds of Loop Holes in their Warranty and so far they will not Honor the Warranty. DO NOT BUY anything from Stearns and Foster.

I’m a 125lb 5’2” Female single sleeper. Purchase a S&F McKee mattress with confidence this firm mattress would last me over 10yrs! Five years later experiencing sag down the middle. Not good especially for a single sleeper. Can’t sleep on sides as I roll into the middle. Edges are the only place that I can find what’s left of any firmness but sleep with slant towards middle. My bed frame had great support which wouldn’t be cause for this mattress defect.

Spent a fortune a year ago on this firm mattress - since purchasing it - horrible low back pain and my husband is having neuropathy in his arms. It says in the middle and we aren’t large people - worst mattress I have ever owned and it’s only a year old. I will file complaints with government agencies as well as file a lawsuit if they try to tell me there is nothing wrong with this mattress - one would think for almost 2,000 dollars that this would not happen- whoever engineered this mattress - bad design - it’s super heavy - maybe it collapses under its own weight - I will not let this go because it’s affecting our health and we are seniors.

Our experience is nearly identical to other folks who, like us, made the terrible mistake of purchasing a Stearns and Foster Lux Estate “pillow top” hybrid California king mattress. We bought it Mattress Firm. We discovered how bad our first one was and had them deliver a replacement. The 2nd one was just as bad so we “traded up”. It is a lengthy story so to “speed it up a bit” we ended up spending $5600.00 on their best mattress within this category of mattress. Like the previous others the mattress sagged downwards on the side that my wife sleeps on. It created so much back and hip pain that she couldn’t sleep more than 4 hours a night. We had the store manager and well as “Stearns” technician examine it and they couldn’t, they said, find anything wrong. The tech from Stearns suggested we get a blanket and fold it over until we had raised the mattress about 2 inches higher the length of the bed to compensate for the slant.

Purchased a Stearns and Foster mattress because of the salesman’s recommendation at our local furniture store. Mattress felt incredible on show room floor and had a 10 year warranty. After 5 years the top layers started to break down and after 7 it was unusable (sank down additional 6-7 inches when laying on.). They use a laughable test to determine if mattress should be replaced, which protects them from standing behind their warranty. We will never purchases from them again, $2,600 wasted on a mattress.

I bought king mattress in June 2020. After 4 months they got saggy big deep. The mattress is Rockwell. They didn’t want to work with me after submitting all pictures and info. Mattress Firm sent me email of denial. Don’t buy from Mattress Firm or Stearns & Foster. Both worst company to validate your warranty. I spent $ 3,000.00 And they compare to 400 dollars mattress.