Stearns & Foster Reviews

This plush Stearns & Foster mattress which cost way way more than it should because it sucks.... Not only has it caused back pain, it cause knee pain, ankle pain, neck pain... It's like sleeping on hard floor with a foam pad. Not soft at all and no support whatsoever. Maybe would be good couch. A place to sit but not lay on and not sleep on. Worst bed ever.

I purchased a new mattress from SEARS on September of 2014. In November I contacted them telling them that I was very unhappy with my purchase, it was not comfortable and I thought it would be more comfortable because of what we paid. They assured me I could return it and said they would have them contact me for pick up. I never heard back from them. :-( I foster dogs, have several properties and work for a real estate company with very little time to play on the phone or computer to keep up with harassing them. It is now April, I still am dissatisfied with my purchase. I wish I would have listened to everyone else and bought wholesale, I would have been able to try 3 new mattress sets for what I paid for this one. :-(

I purchase a Stearns and Foster mattress and for the first couple of months, I slept good in it. Now after a year the mattress is not supporting me as far as my back and I'm a person has had three back surgeries and due to the condition of the mattress on, I am not sleeping well and wake up with my back hurting and I'm tired. So I call mattress firm. Did everything they asked me to do, I paid a technician to come out look at it. They send me a letter stating that they cannot replace the mattress because the imprint is that an inch and a half, it's only half an inch. I'm very dissatisfied. I'm still paying on this mattress.

After 1 1/2 years the mattress began to bulge on the side, at the head of the bed. The technician on January 4th 2014 said the bed did not meet the requirements so we will have to schedule another appointment when it bulges more, so March 31st 2015 was the second appointment. The technician said on this occasion that it looks like the springs were broken. I then called Sears - the company where I purchase the mattress - and they said that there was nothing wrong with it. I then called Stearns and Foster who then said that the springs in the mattress can not be broken, that it was impossible. I could not get anywhere with the customer service at either stores and there was no managers to talk to. At this point I am very angry because I purchase a worrynomore plan which was extra and cost $178.00.

I bought an expensive Woodhurst (2,299.00) and it started to drop on one side of the bed within three weeks. The distributor came out and saw the defect and quickly exchanged for another one, the Wallingford. Two weeks go by and it is sagging on one side. This time the distributor went through the Sealy warranty first and they sent out their inspector who clearly could see it sagging. He offered to rotate the mattress and I declined. Rotating a mattress after two weeks is stupid and I really did not want a stranger in my bedroom any longer than absolutely required. Sealy said it was normal "settling" and refused to replace it or take it back under warranty. I will do the 100 day "unhappy" claim and get a different brand that I research before buying.

We are two small and light people. This is an expensive, "ultra firm" mattress. Soon after purchase, the bed developed a groove where each of us sleep, and it is getting worse and feels like two canyons now. You can't flip the mattress as it is one-sided. Rotating the mattress doesn't help, well, because of the symmetry of 2 people in 1 bed. Not a good choice.

I bought a Stearns and Foster King Mattress in May of 2006 with a 10 year warranty. Several months ago the right side of the mattress dropped about 2 inches, you would roll out of bed if you got close to the side. I called the warranty dept several times and was on hold to the point I would hang up and call the next day. I finally got someone who said, "We no longer come out to your house but we will send you a do it yourself warranty kit." I get the kit and send the email pictures and forms on 2-9-2015. I follow the instructions exactly and hear nothing for two week. I call three times and I am told they are working on the claim. I send emails asking them to call me. I get an email saying they didn't get my pictures. I send everything again. NOTHING. Zero phone calls. Zero emails.

Bought expensive Stearns & Foster Mattress ~4 years ago. One side is so bad, that when I sleep on it, I have to put down 3 towels (folded in half for extra support; a foam mattress. Had them come out to look at it and when they did, it passed the "STRING TEST" which is a string that runs from one side to the other "when no one is actually on the bed"... They did not take into consideration that when I am actually laying on the bed, the divot is so deep I cannot even lay in the middle because it forces me back to the divot area. NOT HAPPY! Will never buy a S&F mattress again because I need a good night's sleep and should not have to worry if I pass the "String Test."

In 2014 I purchased a Stearns and Foster Queen Luxury Firm Mattress from the Sears store in Portage, Michigan. In ten months time the mattress began to lose support all through the middle section, meanwhile the perimeter remained firm. It became difficult to get out of the bed when sleeping anywhere but near the sides. I contacted Sears by coming into the store on three occasions to speak with the store manager, ** . He assured me that he would look into the matter and get back with me. He has never done so and does not return my calls. I then spoke with the Customer Satisfaction Department and was told that I must strip the entire bed and measure the mattress across the middle with a ruler, etc.

We purchased a Stearns and Foster king sized firm Newgate mattress from Sleepy's 4 years ago. After a year we began to see some slumping. We rotate the mattress every 6m to keep even wear on the mattress. Now we have very visible slumping on each side (we are 6ft 200lbs, and 5'7 145lbs). This was sold to us as a 10 year mattress. The slumping on this mattress has made it unusable!!! We thought buying a top of the line premium product we were investing in a quality mattress. S&F has the worst customer service and we were told there is nothing they can do for us. DO NOT BUY ANY S&F products!!!

Well a little over 2 years ago my wife and I wanted to treat ourselves to a nice new bed. The mattress we had was nearly 20 years old and it had seen better days. We got a King Size Stearns & Foster's firm model and spent about $2500. Like nearly every review here, after about 6 months we started noticing the bed was becoming very uncomfortable. It began sagging in the area we sleep and the edges and middle stayed firm and raised. We called the store and they sent out a rep. Again like everyone else, the sting and pony trick was used and we were told it was not sagging the 1 1/2" and we did not qualify for the warranty.

I bought a Stearns & Foster mattress set @ 2/19/2015. It's firm but comfortable. For example: the springs in the bed provides firm yet it gives a good night sleep therefore the foam is still firm yet it still forms to your body. As a result I wake up from a good night.

We also bought a Stearns and Foster king mattress in the spring of 2012 and within a year it has a noticeable hill in the middle and huge dips on both sides from where we sleep. I put off calling to complain until today when I was ordering a crib mattress for our son and the sales team tried to sell me a memory foam mattress and I said NEVER AGAIN would I make that mistake. She explained to me that memory foam is meant to hold its original shape and that if ours is not bouncing back it is dysfunctional. Like everyone else on this board, I am so very disappointed that the $3k we spent on this mattress was such a waste of money.

I am not lying when I say the Stearns & Foster Lux Estate Hybrid is the nicest bed I have ever slept in. I have see a lot of reviews about this company and I honestly say I cannot complain. I have had some of the best nights sleep on this mattress. If you are looking for a great bed, pick the Lux Estate Hybrid model.

Purchased S&F pillow top mattress ($2500) from Haverty's, December 2011. It began sagging 1st year, has become extremely uncomfortable. S&F said sagging was normal. S&F mattress definitely not worth $$$.

Surprise Surprise. What we thought was supposed to the Best, ended up being The Worst Mattress purchase choice. Within 30 days we noticed that my 5-10" 165lb. ginormous frame had created a slump, smack dab in the middle of the mattress. I called... oh brother.... I finally was able to make appt. & the mattress tester was sent. He came in, went upstairs, held a plumb bob next to the bed, and immediately apologized for failing the slump test... because he knows this is b.s... but he has rules to follow.

I purchased a Stearns & Foster (pillow top bed) about 3 yrs ago from Slumberland Furniture store in Cedar Rapids, IA. The bed was a closeout - discontinued bed. The Salesman told me this is a top of the line bed, etc... but because it was a close out item the store could not give me a warranty, I could possibly contact the company directly. The bed started to Sag in the middle after about 3 months. ($1600.00) down the drain. No help from Slumberland or Stearns & Foster. I will Never Ever purchase Stearns & Foster Items. DO NOT BUY anything from this manufacturer.

On 8/1/2009 I purchased a mattress set @ $1,279.99. My husband weighs approx. 160 lbs. and I weigh 125 lbs. Soon after purchase we began seeing signs of body indentations. We periodically rotate the mattress but the problem remains. When I called the store where I purchased the set I was told there would be a charge to send someone out to measure the depth. We are very dissatisfied with this product and would not consider buying another. Stearns & Foster should live up to its name. Purchased from Turner Furniture, 8/1/09, Avon Park, Fl 33825.

My $2,100 Sterns &Foster mattress is 1 1/2 years old and just like all of the complaints before me has mattress sag on both sides. I also have purchased from S&F for over 40 years. I should have realized that it is no longer the same company now that it is an S&F/Sealy company. So where do we all go to get our money back without the insane string test? If we are all complaining about the same thing then the mattress company is selling defective merchandise. When does consumer affairs step in? Your comments about this company fail to mention the sag problem. I would appreciate a solution to this problem. Class action does not cut it. I need to be able to sleep on this expensive bed.

We got ours at mattress firm. We were in that store for about 3 hours, tried lots of beds because I wanted one that wasn't too hard. We decided on a Kathryn SF Luxury Firm. Like others have said there is a definite dip where you lay. We've had ours for 6 months. And once you can get over the fact it sags a little but remember how good it feels then you will realize what's important. Ever since we have had the mattress we have been able to sleep through the night, we actually DREAM and our backs don't hurt. The mattress is fabulous and just swallows you up. I love that it hugs me when I get into it and wouldn't change a thing. It was well worth the money.

Bought this King size Bed set from Sears about 3 years ago for about $2700. This bed is JUNK, do buy from this company. How this bed is rated so high on mattresses is beyond me. The bed is so uncomfortable and I have had 2 back surgeries wake up in pain ever morning. There is a big hump in the middle of the bed. My wife weighs 120lbs and I way 198lbs. This was a big disappointment. So if I was a consumer buying a bed I would steer clear from this company name. Yes a class action lawsuit needs to bring these people to court due to the so many negative comments.

We purchased the Thornwood and paid good money for it. It wasn't long before we also felt like the middle of the bed was starting to sag. We put more slats under the mattress. Now, 4 years later, I wake up with a back ache. I find myself sleeping on the side of the bed or another bed in the house. I am so disappointed and will also be more than happy to be included should a class action lawsuit ensue. This was money from my mother's very small estate which makes me even sadder. Thinking back, I remember the clerk asking several times if we felt like we were rolling towards the middle when we were trying the bed out. I eventually got on line and read some reviews and started kicking myself immediately for buying it. This just shouldn't happen.

We purchased a Stearns and Foster mattress from Macy's in 2012. Within the first year, my husband and I noticed that both sides were sagging, yet the center was high and firm. I am totally shocked. This is my first Stearns and Foster and it will be our last. We paid almost 4K for this mattress. I wake up everyday with a backache. I'm going to call Macy's and see if I can get it replaced but I am very doubtful. I agree we need a class action lawsuit!

We bought a stearns & rip off mattress from Ashley Furniture in 2010. The whole bottom quarter has blown out and has no support whatsoever. (This is an extra firm) The furniture doctor came out with a string and a bolt and measured. (Really it's 2015- string and a bolt?). Of course Ashley denied my claim- said it was from sitting on the edge of the bed and it's not an inch deep. Funny- I can't sit at the edge because of a hope chest and 3 nights a week I don't sleep on it. I asked for a copy of the report but they won't give it to me. Anyone get a copy of their report? Now I'm out 1200.00. I think they're scamming people. Looking at suing- just because!

Stearns & Fosters king size luxury firm - Just got my mattress, the same day it started coming apart. This has to be a joke.

I purchased the mattress from a discount scratch and dent store after my son-in-law recommended them and was very happy with his. The company's name is Mattress outlet located at 2239 SW 59 terrace Hollywood Fla 33023. Phone number 954 338 2337. When I discussed with them how they could sell a Stearns and Foster so cheap ($550.00), they said your company sells them anything that is not perfect. I bought one that had a little dent in the corner from being in a sales room. It was still wrap in the original plastic and was brand new. All they said was, "All sales final." How do they get a brand new mattress from you and sell it for this price unless you knew there was something wrong when it was manufactured?

Like many of the complainants we had ok mattresses for our working life, retired and "treated" ourselves to a regular priced $4000 Stearns and Foster sleep set. This was a dream mattress because of their supposed reputation. Like so many people who have written here, within months, we had the 4 to 5 inch sagging with the big hill in the middle. I'm 6 foot and 230 pounds, and my wife's side is sagging now after 2 years, and she's 5 foot, 122 pounds. We had Sealy Posturepedic for 10 years that didn't come out this bad. It is apparent that the only way to get through will be a class action lawsuit!!!

Stearns and Foster King tight top firm - My husband and I were tired of purchasing cheaper mattresses so we decided to go all out and get better one.. It was ok for the first 6 months then we both began to notice sinking on both sides of our bed... where I sleep and where he sleeps. Indents in the bed. It’s insane the amount of money we spent and yet another failed mattress.. So very disappointed in this purchase.. I think all the mattress places failed with the no flip mattress.. Won’t buy another Stearns and foster for sure.. or sears for that matter.

Exactly three years ago, we purchased an Estate Series Stearns and Foster Mattress. If I can help just one person from getting ripped off like we have, this review will be worth my time. After a few hours of sleeping in this bed, we actually sink in like quick sand. It has lost all of its support. This bed was supposed to have a 10-year warranty, so some guy comes out with a string and measures and says that "It doesn't measure 1 1/2 inches sag". Really? Well how about I get in the bed and you can measure about a foot and a half of sag! No, that is not how the warranty is determined he says. Take it from me, you do NOT want to go down this road. We are out about $2000 on this deal. The company USED to be a good quality manufacturer, but that was YEARS ago. We got scammed! I would be interested in joining a class action lawsuit if one is in the works. Thanks for your time.

I just bought this bed in August. It already is in the worst shape ever. It hurts my back and lumpy. I am waiting for the mattress to be inspected next week. According to the other reviews I'm sure it will not pass the sag test. I do not recommend the estate collection of this mattress.

I was told when I ordered the mattresses that they would be delivered on January the 5th. On Friday January the 2nd I received an e-mail that they would be delivered on the scheduled date. On Saturday, January the 3rd, I received a call that they would not be delivered. I went back to Sears where I had ordered them and we called the manufacturer and they said it would be delivered on January the 7th. I told them that that was unacceptable as I had taken the day off work and it was not possible for me to keep taking off work for something that they said that they could do and then changed. They then said that it would be delivered on the original date.

My husband and I spent $2800 on a luxury (pillow top) firm mattress and box-springs after spending over 40 min lying in the bed at American Signature Furniture the second time we tried it out and 25 min the first. We were so excited to receive a bed we were sure would work. We were no longer trying to be cheap and we expected that we would get what we paid for. After having multiple bad mattress experiences over the past 5 years and were serious about picking the right one.

My wife and I purchased a Stearns & Foster king size mattress set two years and paid almost $2,000 for the set. We thought we were getting the top of the line mattress but after just a few months, we both began to experience back pain. We did not realize that it was the bed right away but as soon as we did, we contacted the store and they said someone would be contacting us to come and inspect it. After several weeks, someone came out and did the magical "string test" and found several areas where the mattress was sagging 1 inch. It did not meet the required 1 1/2 inch sag required in order to replace it. I explained that it sags way more than when we are lying on the bed but that didn't matter. Needless to say, our claim was denied and now we have a useless bed that we can sleep in. What a total ripoff this company is! I would recommend that anyone looking for a quality bed to stay far away from Stearns & Foster. Read the warranty language before you buy a bed. The salespeople lie about the warranty and only tell you about the things they want you to hear. Whatever you do, DON'T BUY A STEARNS & FOSTER BED!!!!!

My husband and I purchased a Stearns & Foster mattress. Nov 2012 it has sagging on both sides and hard in the center. Neither my husband or myself weigh over 165lbs so you wouldn't think there would be this much sagging. We are constantly tossing and turning all night and waking up with severe backaches. I called and they came out and said that it didn't pass the test to replace it. The test was a joke with them going back and forth and taking pictures of the BEST side. I spent right under $3000.00 for this mattress and it is the worst I've ever had. It sleeps like it's about 40 years old. I wish someone would do something about this. Very disappointed in this company! Hopefully there will be a lawsuit against this company that won't stand behind their product.

On 10/14 I purchased a S&F firm from Ashley. Went to sleep the night I got it and woke up at 3:00 because I was in pain from the mattress. It was so hard and the tufts or whatever those are, I could feel everyone of them on my body. I weigh 115 lbs. Went and talked to the manager and he told me that it takes about 6 weeks to "break" the mattress in! I never heard of such lunacy! So, since I wasn't informed of that fact, he did allow me to exchange it for another one. The plush one. Well, after less than a month of sleeping on it, it is too soft. I feel like I am sinking into the mattress. Now, the manager said the mattress would not get any softer than the one I tried in the show room because it had been there for a few months. That was not the case. This mattress is way too soft after a month and I have never heard of having to "break" a mattress in before in my life and I am 60 yrs young. I would not recommend Stearns & Foster to my worst enemy, if I had any. Now I owe over $1700.00 and have to sleep on another bed or continue waking up throughout the night in discomfort and waking every morning in pain!

My mother in law paid for us $3000 12 years ago that is 20-25 years warranty. The bed is sagging that I was not comfortable sleeping. I knew the company is not going to do anything about it after I read about. I didn't want to waste my time waiting for answer.

My husband and I bought our first mattress together after we got married. It was a king size, top of the line Stearns and Foster and we just loved it. 10 years ago, we purchased a twin size Stearns and Foster mattress, model name Darston, from Bedding Experts for my daughter since we were so pleased with our mattress. The mattress developed a defect in the center causing severe sagging and subsequently backaches for my petite 100-lb. daughter. She brought it to our attention three years after we purchased it and eventually we decided we needed to take action. We tried contacting the store by our house that we purchased it from and found out that they had gone out of business.

We purchased our Abbey Lynn mattress 3 years ago from Mattress Firm. From what we were told and ended paying, we thought we would have a great mattress that would last us several years. It started sagging within the first six months. It is now so bad that you feel like you will roll out of it. The middle has a ridge that feels like a hill you have to maneuver around. Neither my husband or I are overweight - I weigh 125 pounds and my side is the worst. I wake up many times during the night with a backache. I have not had anyone come look at it yet, but after reading these reviews, not sure it is worth the effort. I am so tired of this mattress. I end up on the sofa many nights. I do not recommend this mattress to anyone. I regret my expensive mistake. My back is in so much pain after sleeping on this mattress. Why is this company not being held accountable?

We bought at Macy's less than 90 days ago and thought S&F was a high quality. We are not large people and the mattress is sagging on both sides and has developed a hard center line between us.

I bought a Lux Firm from Macy's and within 2 weeks it began to sag considerably. They did replace it, and now the new one is doing the same thing in less than 2 months. They are sending out someone Friday, but based on what I am reading here I expect they will not back their product, as visibly it looks ok, but the side I don't sleep on feels great - like I bought it - and the side used sags to the point of causing me tears at night due to pain.

I purchased what I thought was the top of the line Stearns and Foster mattress and box spring from Bernie and Phyl's out of Nashua, NH. After 3 years it's sagging and giving me backache. Due to not being able to flip the mattress anymore you can only turn it which means you're still sleeping in a valley no matter what. I called asking for the company to do something about it since it's still under warranty, they sent out a "Mattress Marshall" representative twice now. This is how they measure for sagging and defects. A pink string, two office binder clips and a piece of plastic that has a ruler on it. They clip the binder clips on each side of the bed place the feather weight plastic ruler next to it and viola they have a measurement of about 1/2 inch. Now if you were to put say "your body weight" on the sagging part it would sink down about 4 or 5 inches where your butt normally is when you sleep. Next they send you a letter stating basically "so sorry," "we only measured a sag of a 1/2 inch."

We bought our Stearns & Foster Latex mattress for over 2000.00 two years ago. After one year my husband's side started to sag. He only weighs 190 lbs. We did the string test and showed only 3/4 inch so nothing they could do. Now year two we called again, they sent a mattress inspector and he said there is a 7/8 sag, again nothing can be done. Called Stearns & Foster and they said no they will not replace it. We, like many others, felt good about buying this mattress with a 20-year warranty. Had to be a good mattress for them to stand behind it that long?? Well we were wrong. Hoping someone starts a lawsuit against them.

I purchased a king size Stearns and Foster mattress and box spring along with a bed less than one year ago. Less than six months later, I had service over as the bed felt like it was sagging. I had service again this past week for the same problem. Dissatisfied.

Bought on 3/27/2013 and delivered on 3/29/2013 from Ashley Furniture in Laguna Hills covering Invoice #** a King bed named GLENDA LUX FIRM CA KING MATTRESS + BOX SPGS S&F LOW PRO OPT 2 FOUND CA KG (2 box springs). Mattress cost $1,706, each box spring was $209.39. Del/set up was $129.99. Mattress cost is $1,706.21 for a total of $2,254.98 + tax of $180.39 for a grand total of $2,575.76. Mattress has big sag in the middle and cannot be used without severe back pain. What can I do? Have documentation.

15 years ago I purchased a Stearns & Foster mattress set -- LOVED IT!!!! Time went by, it's still comfortable but not as it was, I got a home w/ a guest room & went shopping. The breathability was the main thing back then & remains - so I tried others out but knew I wanted exactly what I had had. I have been against memory foam from the start - it has nothing to recommend it to me - I have no desire to be swallowed up by my bed.

2013, I purchased a Stearns & Foster king mattress set. A few months after purchasing the set I notified the business where I purchased the mattress set of the mattress being defected and was sinking. A tech came out on three occasions and informed me that some indentations was noticed and a report will be filed. Since purchasing the Stearns & Foster mattress set, I have been experience aches and pain to my back and neck. For the amount of money spent on the mattress set you should have some kind of comfort. I will never recommend a Stearns & Foster mattress to anyone.

I have had a Stearns and Foster mattress for two years and love it! It has wonderful support and the coils keep it supported while the gel foam top means it is cool, comfortable and minimizes transfer movement. The Stabilux edge system means the edge never "caves in" so you slide off it. The top cover which is infused with cashmere is soft and luxurious feeling. After two years still feels like new.

My husband and I purchased a Stearns & Foster Silver Dreams Pillow Top Mattress from The Bedding Experts on July 9, 2009 for $1,556.99 + Tax... We have struggled with this mattress for 3 of the 5 years we've owned it. We are retired and don't have a lot of disposable income which is why we thought we should purchase a mattress with a good reputation if we were going to spend the money for one. There are permanent imprints on both mine and my husband's sides - with a hard ridge in the middle of the mattress! We have added pillows to offer additional support. Neither one of us are that large that we should be having this type of problem. I am 5'7 1/2" and weigh 150 lbs. My husband is 6'2" and weighs 236 lbs. A number of people have told us to go directly to you with this complaint over and over again. Please let us know if you will do anything about this complaint. I had cervical fusion (C3, C4, C5 & C6) last year in August and cannot take the lack of support any longer. In fact, I am experiencing some further symptoms and I am blaming it on the mattress. My husband is having problems with his lower back, and we believe it is due to the mattress as well. Thank you for your assistance.

I purchased a Sterns and Foster (Sub. of Sealy) King some time back. After 6 months I had a 3 1/2" divit in the middle of the mattress on both sides. I am 5'9" and 160 lbs. I call the store I purchased it from and a rep. from Sealy came out to inspect. They refused to take care of the problem because the depression had to be 4" or more. It is obvious that the company does not stand by their products. So now I am out $1,600. I wake every morning with a backache. I am now left with throwing it away and looking again.

I ordered this set from Brad's Deals and is sinking in on both sides. I weigh 156lb so I am not heavy to cause this problem. I am very dissatisfied with this set and Brad's Deals said if I did not have the invoice, there was nothing I could do about it. I was under the impression this was one of the best. After a 1000.00 and a sunken mattress I am not convinced. With the bed made up you can see the areas.

We bought a Stearns & Foster's Most expensive mattress. We have had it for a year and it has been deteriorating every month. We have a king size mattress and we had to turn it sideways so we can put our hips in the middle section so we have a firm place for our hips so we don't sink in the divets in the bed. We can hardly sleep on it anymore. They said that we don't have a middle brace in our bed but we do and that's why they refused to replace it.

My mattress nightmare began with this mattress I purchased from Sears Canada in July 2013. Body indentations after 3 days! Managed to get it declared defective and returned it. Been through 11 mattresses in 14 months. Managed to return most but got stick with two I had to give away. Have wasted over $5000. Just got a new Ikea mattress yesterday. Already I feel a lump in the middle like in all of the kings I've had so far. I'm thinking the split box spring is the culprit. As well as the foam because the mattresses are no flip nowadays. Should have got the Marshall double sided pillow top I saw on sale at the Hudson Bay Co. This summer, I am so screwed!

I have the same exact complaint, too many in my opinion to be a coincidence! Bought our mattress four years ago and within two years we were starting to sink. In order to get any of our money back we have to have the pillow top mattress sink another 1/4 of an inch of the 1.5 inches required and this is without weight! To me, the stores like Mattress Firm should be just as responsible knowing that these mattresses are substandard! Please tell everyone you know (like we are) not to buy any Stearns & Foster mattress or any Sealy product. These people need to be put out of business!!!

We purchased a Stearns and Foster pillowtop king size mattress 2 years ago... Less than three months after purchase, it began showing "divots" where we sleep... One for my wife, one for me. We are average size people... I am 6' tall 203 lbs and my wife is 5'5" and 125 lbs... I would not expect depressions to occur in a $2500 mattress, especially after this short of time. The warranty inspection process is a joke, especially since they measure the mattress with a string and you must have 1.5" depression or greater. Not likely... The issue is when you are lying on it! My wife has resulting back pain and I sweat my backside off every night. Super disappointed and will never buy another. We are already searching for a new mattress. We will save this one for guests we don't like.

We bought our mattress from our neighborhood Macy's dept store and after 3 months I was complaining and so was my husband about how the mattress felt--it was sinking in in so many spots that it left my back and his with so many problems. Now the man came out from Macy's and swung his rope around the bed and saw the problems with the mattress but Macy's refused to change it for us. Now we are stuck with this terrible mattress that we both are having trouble sleeping on. We wake in the night sweating and they told us it was a cool mattress but it's not either. What can we do now????

About 2 years ago, I purchased a Stearns & Foster Mattress from Ashley Furniture. The furniture which is junk has brought me pain and suffering. When I try to lay down on the sofa, my backside hangs off. But the major issue is the Stearns and Foster mattress. I had congestive heart failure when I purchased the mattress, but sleeping on it after a couple of days, my chest was sinking in and causing crushing pain. My back and neck hurt so bad I lost the ability to walk on my own. Finally. I called the hospital in the middle of the night and I had suffered a heart attack. Too much stress and pneumonia had set in from my lack of mobility. I was put in the hospital and the pains ceased, but all the pressure and stress continued - knowing I had to face everything again when I returned home.

We purchased this mattress a year ago plus in May 2013. At first, it felt great. Now the mattress is high in the center and if feels like the sides tilt down, like you are going to roll off. It is suppose to be a firm mattress. It is not comfortable anymore. It also does not breathe - always feels very warm, one gets sweaty where your body is next to the mattress.

My experience is similar to the other complaints issued here. The bed started sinking deeply after less than 6 months. The company representative put a string on my mattress and it didn't show a deep enough depression and refused our claim. When we showed him how it sunk in like a hammock when you lay on the bed, it didn't matter to him. They refused our claim. I was outraged. Especially when the sales clerk at American told me this mattress was defective, and they had a lot of complaints. But to make a sale, I was never told when I bought it! A class Action Suit is needed! I want to be part of one for this shameful fraud.

I was surprised when I saw this link... I am having the same problem with this Mattress and the body indentations and being raised in the middle. We will be having a representative come out for the 4th time. Each time the guy approves for a new mattress and within less than a week the body impressions start. My husband has been nagging - get rid of this mattress, he would rather sleep on the floor....This is crazy to me see everyone with the same problem. I thought I was going crazy and how could this keep happening... When they come out next week, I have proof from all of your complaints that this is not just my problem, that Stearns & Foster is known for this very problem... I want my $2900.00 back that I paid for this thing and never again will I buy their mattresses again!!!!!!

We replaced another Mattress Firm mattress (2010) with the Abby Lynn by Stearns and Foster in 2011. This mattress is a total disaster because it is worst, cost more, and now we are suffering from back pain every night. We are unable to get corporation from the warranty department. In fact, the representatives at Stearns and Foster must all have the same script and reply. They send a representative to check the mattress and what is most interesting, they never ask us to lay on the mattress to document how the middle of the mattress caves in.

We purchased a S&F Katrina LUXFRPT mattress set-king. Was expensive. Delivered 7-23-13. Within 2 months we had large body impressions on each side with a big hump in the middle of the bed. My husband and I suffer from headaches, poor sleep and back pain from this mattress. Reading other reviews, it is very discouraging that we will probably not resolve this matter with S&F... We need help!

We had a firm King size mattress that depressed 1 and 1/4 inch while not lying down on the mattress but the company warranty said it must be 1.5 inches to be replaced. But the warranty doesn't say the measurement is based on lying down or not. When we laid down on it, it sink 3 inches. We only had the mattress 8 years. We complained to the company that our backs were hurting because of the mattress but they said we don't guarantee comfort and you have 30 days to return a mattress if it's not comfortable. What are they in the business for I said to the rep.

We should start a "class action suit" against Stearns & Foster. We would be stronger by numbers, instead of individual cases as we see how they treat us with no regard as individual clients. I currently own a king size Carrbridge Stearns & Foster Mattress Set. It was purchased it in 4/2/2004 from Macy's. I have been having problems with it for several years now and I finally couldn't stand waking up with my lower back aches and pains any more. I contact Macy's to see if it could be replaced it and they sent out an inspector and he said it was a contour defect 1.5" to be exact. The inspector notice that the mattress set was dated as 2004 and figured, I may have some issues but thought if Macy's had sent him to inspect the mattress it still must be covered under the warranty.

I purchased this mattress 4 years ago. The material started tearing recently, it's a getting in the middle and I have disabilities with my neck and back and now I cannot even use this mattress anymore because it causes my pain to be worse. I've called them several times and all I get is the same response, "we cannot cover your warranty because you got a small stain on the top of the mattress," which Manuel asked me if I had the stain was anywhere near the middle of the mattress and I said no so he started checking into it then started avoiding my calls because they know the mattress is still under warranty. The five years is not up till November. They just don't want to replace that mattress which would be no good to anybody anyhow and out with a small stain on the top of it which is a coffee stain which with the right cleansers can be washed out, but the mattress would be thrown away anyhow no matter what. They just won't give me another mattress and they won't return my calls. They won't listen to what I have to say. They don't care because they don't want to have to honor their warranties.

We realized our Stearns & Foster mattress we purchased 20 months ago was the cause of waking with a very sore lower backache each morning after sleeping with our granddaughter a few times waking without such a throbbing backache. It has been an incredible journey so far and I think it's only going to continue but I do know one thing and that is we cannot sleep on this mattress ever again. Waking up with so much pain is not going to happen again!! I called the store in Portland OR where we purchased and of course they referred us to the customer service for the company. I spoke with them the other day and they sent me the forms to fill out along with the pics we need to take. After doing some research I found this site and realize my pain is real and what has happened to many other people! Now I want to know if I should waste my time as well and spend the $50.00 and all the hassle that goes with it to make this an official complaint in case some day all of us may get our justice through a lawsuit or if I am just going to waste my time! I welcome feedback for guidance - please! Thank you very much........Thank You!

I purchased a queen top-of-the-line mattress for a total of $1906.04 and it was soft when we tried it in the store but when we received it, after trying to sleep on it for 30 days was like sleeping on a rock. I complained and was told that Stearns and Foster does not roll the mattress but it should get soft after sleeping on it but that was not true. I went to store and then got another cheaper but no money was refunded to me and it was a gel and it was soft in store but again it was not comfortable and it was a Sealy. So again I am going back to the store as this is very deceiving that it is soft in store but hard as a rock when you receive it. I had had a pillowtop Stearns and Foster for 15 years and it was heavenly but it began to wear so that is why we purchased a new one but should have kept the old one.

We purchased a top-of-the-line Stearns & Foster Pillow Top from Mattress 1. We paid over $2,000.00 for it. We also had to pay for a special cover to avoid staining the mattress. When we bought the S&F, we tried it out by laying on it and it felt firm but soft on top. After about 6 months, it started sagging on each side of the bed where we slept and it developed a big hump in the middle. After reading all the other reviews, we can see that the Stearns & Foster company does not stand behind their beds and they won't refund or replace the mattress. We are terribly disappointed because we spent so much money on the mattress since we are retired and on a fixed income. Both my husband and I have started having back problems because of the "sink holes" on both sides of the bed. I would be willing to go along with the others who would take a class action suit against Stearns & Foster.

Purchased a Deacon Ridge Luxury Plush Euro Pillowtop from Mattress.com in November of 2011 for $1,439 for the mattress only for use on a platform bed. This bed was selected because it felt firm enough to satisfy my preferences, yet soft enough to satisfy my partner's. We tried out a very large number of beds before selecting this one. It was very good for us for about 2 years. It has now gotten to where we are sleeping in a hole and I wake up with numb arms. I thought it was just me until a female friend slept on it and had the same result, and when I slept in our camper those same nights I did not have numb arms.

Purchased a Cora model king mattress from Sleepy's 3 years ago. It began sagging 6 months after. Mattress police came out. Indentations were 2 inches deep. They determined that the box springs were defective and replaced mattress and box springs.. We had to pay for delivery. Eight months later, same thing. We were sleeping in 2 canoes. Replaced again. This time we had to pay for 1 box spring and the rest was replaced. Guess what? Same issue 1 and 1/2 yrs later. Replaced last night. No extra charges. Guess? This am. The start of 2 indentations again. What can we do?

My husband and I spent over $3000 for a "top of the line" Stearns and Foster Mattress. We were very excited about having a "top of the line" luxury mattress. This is what I was told by the sales rep at Homemakers. I could not be more disappointed. My husband and I both have back and neck problems, and now they are worse. After a very disappointing call with the Customer Service individual I am going to have start sleeping on the floor as they will not stand behind their product. We are sleeping in a hole after 90 days and I am told this is within normal range. I can't change what I did. I am stuck, as I don't have another $3200 to spend on a mattress, but can definitely help someone else. The mattress gets worse by the night. Please don't buy. Read all the reviews before you purchase.

I purchased a Stearns and Foster mattress in Jun 3, 2012. It was a Luxury Mattress "Kathryn" and should have been "extra firm". Like the other commenters, I rotated my mattress after 6 months but it still had deep indentations. I am not a large person (140 lbs) and felt that it shouldn't have any indentations as it is a new mattress. I purchased my set from Mattress Firm and felt them to be a reputable store as I had purchased a previous Stearns and Foster mattress from them 2 years prior and also a Simmons mattress from them 4 years prior to that. They gave the "measure this way" instructions and guess what - my indentation is 1 1/2 inches!!

October 2007, we purchased a king size Stearns & Foster "Bay of Islands" Ultra Plush Euro Top for over $3000 hoping this would be the best mattress ever and would last us a long-long time. Over the last several years, it has become less supportive with indentions. On my husband's side, he says he feels like he is laying in a hole, which is so miserable to try to sleep on. After reading all of the complaints of everyone else about the S&F customer service, I feel defeated already before even trying to get something done about it! Most everyone else have had their mattresses a lot less time than we have and they've not received the promised warranty expectations. We shall see! I'll post the outcome!

In Aug 2012 we purchased a Stearns & Foster mattress set from Sears in San Antonio Texas at a cost of $2,099.99 excluding tax and delivery charges. The mattress was turned every three months as instructed because it could not be flipped. Shortly after purchasing we noticed that body impressions were beginning to appear. Then the impressions began to appear to get deeper.

In February 2011 we purchased a Stearns & Foster Casa Loma Lux king size pillow top mattress set from Ashley Furniture in Brandon, Fl. at a cost of $3,099.99 excluding tax and delivery charges. The mattress was turned every three months as instructed because it could not be flipped. Shortly after purchasing we noticed that body impressions were beginning to appear. We were told that a slight indentation was common in pillow top mattresses so we just accepted it for the time being. Then the impressions began to appear to get deeper.

Purchased a Stearns & Foster King Size Double pillow sided "Keyhall" mattress and box spring set for $2,800. Within 5 years, both sides of the pillow tops were totally out of shape and the stitching of the pillow tops which hold it in form was virtually gone, even though the mattress was flipped about every 3 months. So I filled a claim with Sears and about one year later they replaced the mattress; however it was replaced with a lower quality mattress telling me the one I purchased was no longer available (doubtful). 3 years later, the replacement mattress has the sides actually bulging out like the inner supports are broken. Filed yet another claim while still under the original warranty, and wouldn't you know it, they lost my original claim even and now I am told that the warranty has expired and tough luck you must keep our trash. Did I mention I have the original email claim date from (Wed, Jan 30, 2013 12:01:48 )? Sears tells me that claim date does not matter since they cannot find their file. All in all what I guess you can take from this is do not purchase any mattress from Sears and DO NOT PAY EXTRA for the STEARNS & FOSTER Name. It means nothing except POOR QUALITY. Worst mattress I have ever purchased and they only last an average of 3 years at best.

I am in the same boat as everyone else with this company. They emailed me instructions on how to properly measure the depressions in the bed (I have 6' level that I laid across bed) and had me take pictures of the bed and box frame under the mattress and bed frame and all the tags on the bed and box frame. I tour the bed and back together to tell me they are sending out an inspector now to do what they had me do.

I bought a mattress at Stearns & Foster thinking that $1200.00 would buy me a good mattress. Wrong, within a few weeks my side and my partner's started sinking in. Now I have a big hump in the middle. It is so uncomfortable now. I thought I would get more time and comfort from this. I am now having a 2nd inspection. It's sinking and if it's not visible or a 1 1/2" deep there is no problem. I will not purchase from them again. I read all the review and mine is the same story! Blessings to all.

Butt sprung mattress reported to company 10/23/13. My complaint is very similar to many of the other complaints seen in the complaint section of Stearns and Foster. I called the mattress store. They sent me to an inspection co. After dozens of unanswered calls finally was able to have mattress inspected. No notification or calls for two plus months. Called main S and F cust. svc. dept. Talked with rep on 1/9/14. Was to call me back in day or two. On 1/23/14 called cust svc. Talked to another rep who was to call me back. Never did. Called week later. Talked to cust svc mgr. Mgr mailed claim forms. Filled forms out per instructions. Called weeks later and was told claim was in process. Wife called week later, was informed 3rd inspection was necessary.

In less than 3 years a supposedly upscale, high quality mattress that the sales rep at Sit-n-Sleep recommend was my worst experience ever. It is a firm mattress and it is depress 1 1/4" already and manufacturer do not stand for their products.

In 2013 we invested $2800.00 for our Stearns and Foster luxury firm mattress. The company Mattress Firm suggested we buy the accompanying box springs and good mattress covers so that the lifetime warranty would be enforceable should we need it. Six months after purchase our backs began to hurt and we began the long journey of physical misery. Our backs hurt so bad we are now considering sleeping on the floor or in a chair, anything sounds better to us than our bed!

We bought our mattress one year ago. Our mattress had deep impressions on both sides where we sleep which created a huge hump in the middle. The store sent an inspector and then we got a call from Stearns and Foster that everything looked normal!!!! RUN, don't buy their mattresses. Very very bad quality!!!!

After not being able to sleep because our Mattress developed a sag just off the center, we called the furniture store (Cohen's Furniture). We then paid 75.00 to have the mattress examined. You could see the sag when the mattress was flat and when I put it on it's side. This mattress is an overpriced piece of junk. I am now going to purchase a new mattress and it will not be from them. If I was able to be part of a class action suite, I would be all in to the end. If I could get someone to really x-ray or test my mattress, I would pay to have it done. Do not buy this mattress.

We bought our "luxury" mattress two years ago from Macy's in Cincinnati. Within months, our mattress had deep impressions on both sides where we sleep which created a huge hump in the middle. We called Macy's and they sent out a rep to take measurements. It was declared defective by the rep but then he said Stearns and Foster denied the claim. We haven't been able to get any help from Macy's or Stearns and Foster. Again, after reading all the reviews and social media post, we are not special. They seem to treat everyone this way

In October of 2009, we purchased a Stearns & Foster bed, box springs, and frame from an Ortho Mattress Retailer in Torrance, Ca. We paid $1865 for a top of the line pillow-top bed. I had previously purchased a Sterns and Foster mattress and found it to be excellent. Unfortunately this was not the case with the new purchase. We found the bed to sink in the middle. We would spend a great deal of time at night trying to climb out of what felt like a deep trench. We turned the mattress a number of times to see if this would make a difference. It didn't. We did some remodeling in our bedroom and so we didn't use our new bed for about nine months. We slept in another room on our old Sterns and Foster which was a dream sleep. When we got back into our new bed, we struggled with the same problem.

On December 23, 2013 I took delivery of a new King Size Stearns & Foster Pillow Top Estate Firm - Delana Mattress purchased from Broward Discount Mattress in Margate, FL. At the time of purchase I was told that all their mattress were new and not defective and that they are able to offer discounts price since they buy close outs Direct from the manufacture. The mattress is defective, the springs are gone and does not hold firmness on one side of the mattress. I called and they said that there is no warranty, no refunds or exchanges. Nowhere in their store or invoice is that disclosed. On the bottom of the mattress there is a label that should reflect the serial #. The label was replaced with a label that belongs to a queen size box spring.

problem is working out with the mattress depression issue.

We purchased a Stearns and Foster plush pillow-top mattress in June 2011 from Ashley Furniture in Madison Wisconsin. At the time, they did not have the size/style available, we were hosting a student from Spain, and did not have the 3+ weeks to wait for one ordered. As a last effort, they offered one from the "back" that met our need/desire. It was half-price!! It appeared new, nothing was tagged that it was defective, and it was in the original plastic bag. We thought it was a gift from Heaven.

We purchased our S&F bed 18 months ago, and have experienced the exact same issues as the below. Same thing, had a mattress Inspector guy come out, took measurements, submitted them, and found out they won't replace! What a joke. The depressions started forming about 4 months after purchase, and are now so unbearable, we too, can't sleep on it! I don't see any reply indicating that S&F made good with anyone, so am assuming that my calls tomorrow will go unheard. We feel like we just wasted $3800! I would like to personally meet the CEO in a dark alley someplace.......

Mattress Set bought from Macy's - Stearns & Foster, cost over $1200 ON SALE. Was delivered June 6, 2013. I sent an Email to the Sales Lady I purchased from on June 10 that we were already seeing indentions and I was very concerned. I have contacted Macy's Over and Over - they will not honor their 90-Day Warranty. Sent out a Man to "inspect" the mattress and he measured with a little string. I waited about a month and finally got answer that "nothing wrong with the bed" according to the Manufacturer. I have had back surgery and having terrible pain from the sunken hole I am sleeping in and my husband is having problems with his hip.

Macy’s sent a mattress inspector last Saturday, Jan. 4th. He completed the required measurements and said the mattress was defective. There was no charge for the visit by the mattress inspector. He called Macy’s Customer Service Department and advised them of the defect. Then I spoke with the Macy’s Representative and she advised me that our mattress would be replaced within 72 hours. If we wanted to go to Macy’s to choose a different type of Sterns & Foster mattress that we could go our local store and make the selection. The new warranty will not be pro-rated and she authorized the replacement of the new 2014 model of Sterns & Foster. Thank you Macy’s. If you are looking to purchase a mattress, I highly recommend purchasing it from Macy’s, not a big box mattress store. Macy’s provide awesome customer service, are extremely polite and no hassles whatsoever.

We purchased a Stearns & Foster Estate Mattress and Box Spring about 2 years ago at Macy's for $2,400. It started sagging about 10 months after it was purchased. On Saturday, we will have our second inspection by the Mattress Inspector. The mattress was inspected about 6 months ago, however, was just a little short of the required depressions. Not sure what the Inspector will say this visit. Should it fall short of a replacement based on the terms of the warranty, I intend on publishing each week on Facebook my complete dissatisfaction with Macy's and Stearns & Foster. I will then file suit in Small Claims Court. I hope each person reading this who has had the same bad experiences with this mattress manufacturer will do that same thing. Perhaps this sort of publicity will hurt their profits and only then will they stand behind their warranties.

Six months ago, we purchased a $1700.00 Stearns & Foster King Luxury Plush Euro Pillowtop mattress set and it began to develop uneven dips and became distorted approximately 3 months after our purchase. After several months of uncomfortable sleep and neck/back pain, we contacted Bassett Furniture regarding the issue. Bassett sent a warranty adjuster to inspect the mattress. The adjuster measured the depressions at 1" on the side where I sleep and on the side where my husband sleeps. The uneven surface is very noticeable just by looking at the mattress. My body frame is petite and I weigh 120 lbs and my husband weighs 160 lbs. How can 120 lbs cause a 1" dip in just several months? The report was submitted to Bassett and they later called us saying it did not exceed the 1 warranty limit and they will not be able to proceed with the claim.

We bought the top-of-the-line S and F latex mattress around 5 years ago thinking we were getting the Cadillac of mattresses. The $4k plus product had absolutely no structure. We went back to Mattress King with our satisfaction guarantee agreement only to find in the fine print there was a 20% restocking fee. We took a similar mattress worth a thousand less even trade that felt lovely. We turned it religiously as instructed and it is awful. It has a ditch down each side with a levee in the center. I am going to throw it out and start over. I have contacted neither Mattress King (as they will tell me it is a mfg problem) nor S and F based on other reviews here plus the last thing I want is another one! Worst $4000 purchase I ever made. If anyone mentions either Mattress King or Stearns and Foster, RUN.

After years of wanting a Stearns and Foster I bought one Titanium coil in coil cost close to $2,000 just for mattress!!! I should have learnt my lesson from years ago when I bought a Sealy Posture-Pedic. They're both made by Sealy that went soft and wrong as well... Here's what happened all over the mattress not in one place the mattress just sunk !!!!! Totally lost its support!!! I was more comfortable sleeping on the bedroom floor with just a pillow, which is what I did for 3 weeks until I got a full refund 6 months after I bought it!!!!!! From Mattress Firm!!! People out there avoid any item made by Sealy, they're crap!!!! Really crap, I've just bought a Simmons Beautyrest to replace it... If you use a credit card to buy mattress with, you can bounce charges back inside 90 days. We wrote to Mattress Firm head office and informed them it was mis-sold to us that worked and threatened to bounce charges back even though it was outside 90 days!!!!!! Don't buy Sealy products, Stearns and Fosters was sold to them many years ago. That's when Stearns and Foster product went bad.

We also have depressions on both sides of our bed. We have had endless sleepless nights due to the uncomfortable posture we have had to endure sleeping in this bed. This bed also was very expensive and we have turned the mattress to no avail! We tried to contact the company several times by following the instructions on their website. First the representative said they never received the complaint or that we can't find our information after waiting approximately two weeks. Finally, we re-sent photos of our bed, copy of our original receipt and additional photos of the satin label and other photos relating to the date and manufacture of the bed. The bed was purchased from a reputable dealer and since we relocated all of our dealings have been with the manufacturer. Customer service is very poor and each we called the manufacturer we were treated with indifference and disdain ... Finally we are going to have our bed evaluated by a (third party). I will give you an update when hear back from Stearns and Foster . . .Ha Ha Ha!

We purchased our (very expensive) Stearns and Foster mattress from a reputable mattress store in May. This is December and our lovely mattress is now indented with a HUMP in the middle that looks like the back of a camel! My 15 years old mattress looked better than this one. I went to the store with my complaint, and was told to "take a picture" of the mattress. I did so, sent it to them with no avail. I contacted the manager of the store, he told me to take ANOTHER picture. I did, he did not bother to call me back. It's been at least 2 weeks. I started this complaint in October!!! I have been emailing and calling the store, with no avail. I'm very upset and would NEVER advise the purchase of a Stearns and Foster mattress OR the store I purchased it at.

We purchased a very pricey Stearns and Foster pillow top mattress about 3 years ago. There have been ruts forming where we lay since about the first year. It is now very uncomfortable due to the depth of the ruts. We even spun the mattress around thinking that might help. Well, there are just new ruts on the other end now and you can feel the old ones by your feet. I called Carsons, where we bought the mattress, and they referred me to Stearns and Foster where they had someone come out and inspect the mattress. They do use a weight and string to measure the depth of the ruts, which doesn't seem accurate at all since when there is any weight on the bed, the ruts are pretty bad. Since I hadn't heard anything for about 3 weeks and they were supposed to contact me in 10 days, I called them today.

I bought a Stearns and Foster plush (not pillowtop) mattress not even a month ago and where I lay has already sunk about 2 inches! Since I can't take it back (I had bought a very expensive foam? last year and it also had problems with sinking), I took it back and replaced it with a Stearns and Foster mattress and when I called to complain about my new mattress, they said, "Sorry, your 1 year guarantee is up." I said huh? They said the 1 year guarantee started when I bought the first mattress. Now, I'm stuck with this piece of junk! We have turned it and now it has 2 holes on each side of the bed and a hump in the middle. Since reading on here about the company sending out someone to measure the bed with a string and a weight without anyone laying on it and then telling the person they wouldn't give them a new mattress, and you have to pay the guy to come to your house to look at it! So now I had to order a nearly $300 dollar mattress topper for the mattress. I hope it helps all my back and neck pain. This company should be ashamed of themselves for selling such an awful product.

This is about the third or fourth time I have written about the same problem. That is about the indentation that happens so fast when sleeping on a Stearn & Foster. I have been dealing with for a year or more. Now it has come to the point that my back and shoulders are in pain each morning. There is a very big sinkhole in my mattress. There is no getting comfortable at all. If I could switch brand and get some credit for the Stearn & Foster, I would in a HEARTBEAT.

I tried to get warranty started on the internet... couldn't. Called the 1-800-697-3259 number 11/1/13 9:41am. I asked if the service Rep could help me. My wife & I returned from overseas and a dear friend bought us a Stearns & Foster King Pillow Top as a house warming gift. He met us at the Mattress store, had us try a few different ones. We left and he purchased this one and met me with the papers in his hand and we went and collected the Mattress from the Portland, Oregon warehouse. Such an awesome friend... Unfortunately, he died only a few months later. I explained to the rep that the top is sagged about 8 inches, and steel spring ends have poked through the corners and rip the bedding. It's unusable and only 9 years old. We understood it to have a 20-25 year warranty.

I bought a Stearns and Foster estate bed and the first one was defective and replaced from Sleepy's, but I had to buy the new mattress cover to protect mattress after not using the replacement covers I bought for the original mattress (I had 2 unused replacements). The new one, months later, is doing the same thing. My no flip no dip mattress I paid two thousand dollars for is now killing my back and has a hill in the middle of it. Had two inspections done and they say only the box springs are defective now... They will only replace box springs which won't fix the mattress and want to charge me to deliver the box springs on top of it (the whole set needs to be replaced, the mattress is too far gone support wise). But they say it doesn't meet the warranty requirements of an inch and a half but I was in the room with the inspector and the measurement was right at an inch and a half. Mind you, my mattress and box springs have a big bow in them...

We purchased our S & F King Ann Marie mattress from Sleep Train 4 months ago. Last month, we noticed that there was a ridge in the middle of the bed, and 1" + body indentations where we sleep. We had followed all the recommendations as far as rotating and walking on the mattress to "BREAK it IN " according to the Sleep Train folks. Since then, we have been waking up with back and shoulder pains which seems to be getting worse by the day. We called Sleep Train and questioned it in regards the issue and were blown off and told to contact their warranty department.

We have a giant lump in the middle of our King mattress. We went to the store - Said to call toll-free number. Cannot get a person. We will just have to learn our lesson & buy another mattress. Ours is 2 years old & we paid over $2000.00 at Macy's. Another brand told us it is called the "King's Hump" and knew immediately what I was talking about.

Same old story as with most of the reviews. Try and get in touch with them and have one of their inspectors come out and check out the bedding. Can't be done. In reading all the complaints, I have similar issues although the last inspector stated this mattress is defective as is one of the box springs. Since I did not have a center support going to the floor, S&F would not honor their warranty even though the box springs are supported 360 degrees in the bed frame. The bed frame is a Pennsylvania House bed, not some inexpensive metal frame. Totally disgusted and will never buy nor recommend a S&F bed not to mention Boscov's just referred me to S&F... Stick your head in the sand and don't support your former customers.

I paid good money for a supposedly top of the line Stearns and Foster mattress. However, it turns out to be a POS. I am highly disappointed in the warranty, salesman fall claims, and any effort to make good of promises. Where we sleep has developed trenches. When I try and sleep, it is very uncomfortable.

We purchased this Stearns & Foster mattress from American TV in Wisconsin less than two years ago at a cost of $1700.00 for just the top mattress. We had recently purchased new box springs and did not feel it necessary to change them out. Further, the salesperson said that it would not void the warranty to keep the existing boxes. Within about nine months of use, we noticed that the bed sags noticeably on both my wife's side and mine. The measurements for the indentation was 1.25 inches in a couple of places. I submitted a claim with photos and a detailed description of the problem. An American representative contacted me to say that, until the sag is at least 1.5 inches, the mattress is considered non-defective. Unfortunately, what we are not able to represent on the photos (and it apparently does not matter anyway) is that there is little support in the sagging areas when lying on them. When we manage to hoist ourselves out of the mattress, it pops back up to 1.25 inches deep. I have never paid this much for a mattress before, and I am floored that American will happily promote such an expensive failure. As a final kick in the pants, I may have to stop sleeping in a fairly new bed because the arthritis in my back will not tolerate such torture. Thanks American and S&F for a lesson learned... I will not return.

Purchased a King Stearns and Foster premium mattress in late 2009. In the store it was the most comfortable mattress my wife and I had tried by far. Within a week we noticed it wasn't as comfortable as we thought. We tried turning the mattress every few weeks but that didn't seem to improve the poor support. Today there is a large hump in the middle and two big swales on either side where we sleep. Neither of us is very large nor overweight (180 lbs/100 lbs). I have spoken to three unrelated people, locally, who have had the same experience. A $3500 mattress should still be like new after 3.5 years. Today we went mattress shopping. Stearns and Foster is a horrible rip off. Our Simmons Black queen that's ~10 years old we gave to my daughter is still the best bed in the house.

Everyone has heard about the final straw that broke the camel's back... that is why I am writing in. We have not had a good night's sleep in more than two and a half years unless we sleep on anything else... BUT this Stearns & Foster king size mattress!!!!! This email has been festering for over two years and now we have reached a frustration point beyond compare!!!! :-0

Our Stearns and Foster luxury mattress after less than a year has deep crevasses on each side of the center. It would not pass the string test, but if you laid on the mattress you have to hold onto the edge to turn over because we weigh more than a string. We were told it would take a year of lying in the center to get the sags out??? Yet the sags are not deep enough to warrant a complaint? We had two one inch in diameter or so stains. Not there when I first made our complaint. Can you tell me how that would affect the quality or functionality of the mattress? Also paid $50.00 for the kid to come out and tell me all this?

It will be a year in September that we have had our mattress. We paid over $2000 for this mattress and boy did we get hosed. We had mattresses for 10 to 15 years that were better than this one at the end of their life, not so near the beginning. Within a few months, it was sagging on both sides. It has gotten so bad now that I had to put a pillow top over the "pillow top" just to be able to use it. They should be ashamed of having such a bad product and not standing behind it. Not only do they have the ridiculous "string" thing to decide how deep to measure the sags but they charge you to come out if they don't think it is saggy enough. I will be looking for the name of someone higher up than the saleslady to hear my complaint. It may not do any good, but I'm really mad about this situation.

I purchased a Stearns and Foster Mattress in 2009 from Sleepy’s and was told that I had a 20 year warranty. It was a high end product that I paid almost two thousand dollars for. I was told that it was the new latex product that would last a lifetime! They forgot to mention that it was the lifetime of a goldfish! The mattress has completely failed and it’s like sleeping on a bad water bed. When you lie down on the bed it feels like there is a large ridge in the middle and you tilted to one side. I have actually fallen out of the bed on more than one occasion. I called the retailer and they said that they would come out to inspect the product.

Our Stearns and Foster mattress is lumpy. If you sleep in the same place for more than three or four nights, it sinks. So I never know where I am going to be able to sleep without awaking with a backache. I move from one side to the other with whatever I need on that sides bed table. Luckily my husband sometimes sleep in another room or we would burn this thing. Macy's has been here two times to check the sinkage and we are about 1/2 to 1 inch off from them replacing it. Customer service shouted at me when I called to say I had surgery and had to sleep on my back in the same area for two weeks and said the mattress had to be moved each month. We were not aware the mattress had to be moved each month.

We bought our beautiful Stearns & Foster Pillowtop mattress from Macy's in November of 2011 for $2,000. It showed up and we never enjoyed it as much as we did those first few weeks, and then it was a steadily declining experience thereafter.

I'm on my 4th top of the line Sterns & Foster in 7 years. They all become unbearable after a year although the original Louis XV model lasted 4 years. Now going for # 5. They lose all support, like sleeping in a bowl, although they don't show the 1 1/2 inch depression under static pressure. But put some weight on it and down you sink, and don't even try to roll over. The hump in the center is like a Jersey Wall. I’ve been trying to get an inspection for 2 months now and am totally disgusted with the customer service since Sleepy's bought Mattress Discounters. I'm going to file a claim with the Maryland Attorney General’s office, get a complete refund and start over. I could sleep better in a hammock.

Company wants me to use it for 30 days. My entire body aches after sleeping on this set.

I purchased the bed less than 5 years ago from Sleepy’s. They sent a mattress inspector 6 weeks after my complaint. The inspector was here for less than 5 minutes, measured and took pictures. The bed sagging is an inch and 1/4 deep, but this does not meet company warranty! My partner and I have severe back pain and sleepless nights! Writing this at 2:53 am... NEVER buy this brand!

In February 2012 (16 months ago), we bought a Stearns & Foster Estate Royal Parks II Luxury Firm Euro Pillowtop King Mattress at Sears in Canoga Park, CA 91303. The sale price was just under $2,000. By the third/fourth month, we noticed sagging on one side. It felt like you are sleeping either on an uphill or on a downhill bed due to the sag. I feel like I have to physically pull my body up to turn in the bed. I am 150 lbs. and my wife is 135 lbs.

I would like to tell everyone to never go to Ashley Furniture to buy anything. I bought a Stearns and Foster mattress there, and no one will stand behind this awful product... I am wondering if the company sends rejects to Ashley and that is why they don't stand behind it... It cost me $1,300 and it sinks in the middle... When they came out, it wasn't an inch and a half, it was one inch, so there it goes, we are stuck with this product that is damaged from the manufacturer, or from Ashley's, I am not sure... I always go to Raymour and Flannagan, and have never had any trouble... Hope this helps you... :(

Terrible! Replaced my King-size mattress after 12 years - this was a major purchase for this single mom.... Bought at Ashley Furniture (will never do business with them again!) and began having problems within one month. The mattress feels like I am sleeping in a hole. It also slants downhill. I have been having increased back pain and trouble sleeping. I spend most of my nights rolling all over the bed trying to get comfortable... I tried dealing with Ashley, but got nothing but the run-around. Now I am stuck with a $1,700 mattress that I can't afford to replace!

I purchased a king size Stearns and Foster pillow top mattress in 2006. Within a couple months of purchase, it began to sag in the middle. I had the company come out. They said it is not sagged enough to return. I had this mattress checked out three times (they sent the same man with the ruler). It is the most expensive mattress I purchased and the worst in terms of durability. I put a board under the mattress and it really did not help. Consequence is continued back pain and the company did not own up to the fact that the mattress had a problem.

I purchased a Stearns & Foster Mattress (replacement for Tempurpedic) in June 2012. After a month, it began to feel uncomfortable. I would awake with backaches. After 5 months, there were lumps like the old cotton filled mattress of the Army cots. The sides had no support and sitting on the edge would cause complete compression of the mattress. Rotation of the mattress improved the condition for a month or two, but then that ended and followed the same deterioration. Now there are sags and lumps at body reclining positions. I am 5'11" tall and weigh 160 pounds, so it is not from overweight wear and tear.

Stearns and Foster "silverlight" Couture - We bought this colossal double-sided pillow top mattress set a few years ago. Good Lord, the beast weighs about 250 lbs! We call it the "elephant". Call Hulk Hogan if you need to flip it! And you will - it's prone to developing "holes" where you lay and buying sheets for this H-1 HumVee monster is a big headache - it's about a foot and a half thick! So is my skull, apparently, for choosing to buy this costly and impractical Brontosaurus. In our other bedroom, we have a single-pillowtop Cal King Simmons Beautyrest. What a treasure that mattress is! It's like night and day. It's so much better... and more comfortable, too.

I purchased my mattress from Ortho on 4th of July week in 2011. I paid $2,800 for the mattress. The first night we got in the bed, we sunk into a big hole. It was awful! I went back to the Ortho store to return the mattress within 30 days. The sales associate informed me that I had to go through customer service. I have had customer service out several times, and they will not return because it's 1 1/4 inches. My Stearns and Foster still felt like I was sleeping in a toilet bowl! I have had a miserable night's sleep every night since I bought this bed. Well, I have decided to do something about it. Every week that I have a miserable night’s sleep, I will tell my story to someone thinking about buying a Stearns and Foster mattress and save other people from making the same mistake I did.

In October 2012 (6 months ago), we bought a Stearns and Foster California King mattress set (Mandy) at Ortho Mattress in Irvine, CA. The price was just under $2,000. By the third/fourth month, there was a hump in the middle of the bed, and we felt like we are sleeping in a ditch. We turned the mattress hoping it would get better, but it did not. I can no longer sleep on my stomach as my back hyper extends slightly. I can't roll over to hug my husband because of the hump in the middle of the bed. It’s even hard to roll from one side to the other, and it’s very uncomfortable all night long. We have tried sleeping on the hump in the middle, but we roll off. We contacted Ortho Mattress, and they sent an inspector out on 4-26-13. He measured and took photos, but did not lie down on the bed. We received a letter stating that our body impressions are less than 1 1/2" (ours measured 7/8"), and they denied our claim to replace.

We purchased the mattress from Discount Mattress for $2,400. During the first 60 days, we noticed sagging on both sides. We had slept on the bed for a total of 46 nights in that period due to vacations. We have contacted Discount Mattress and they sent out an inspector who said that the 1 1/4 inch sag hole was not beyond tolerances and that even though our bed has an innerspring supported by three cross members each with three legs, it was not sufficient. We contacted Bassett Furniture who sold us the bed frame and they said that the support is sufficient and that it is a problem with Stearns Foster mattresses. I am now in the process of trying to get in contact with Stearns Foster. This is driving me nuts.

This is the worst bed I have ever slept on. Both sides are sunk in. We can't sleep on it. Bad back pain and hip pain. I had to see a doctor and a physical therapist. My hip is killing me. We paid $3,000 for this new king size set. Both the cover and the mattress have no spots. We called Ashley Furniture within 2 months about the bed. They sent someone out to check and said it had to be sunk in 3 inches before they would replace it. He said our bed was sunk in one and a half inches. But this bed has like a hump in the middle and where we sleep, both sides are sunk in. We turned the mattress over last night, sleeping on the wrong side. We think they should replace it. Never had a new bed before. We can't afford another one now, but don't think we should have to buy another one. We will never buy a Stearns & Foster again.

We bought a new, full size Stearns & Foster mattress and box spring a month and a half ago. The mattress started to sag from day one. It felt like you were sleeping either uphill or downhill. We waited the month required by the store before calling in our complaint. They sent a mattress tech who said it was sagging, but that it was only 1" and not the 1.5" required under the warranty. He did say that the box spring may be sagging, causing the mattress to sag. We said that we replaced an older Stearns & Foster mattress and that the old box spring didn't sag. He said that the new box springs are not as well made and need to be supported in the middle. We added support under the middle of the box spring and the sag went away. We slept well last night - the first time we have done so in a month and a half.

We purchased a Stearns & Foster Orlon mattress 3 months ago. It is the most uncomfortable mattress ever. After only a couple of nights, there were deep groves that did not bounce back at all. I turn the mattress every week, but we continue to wake up with backaches every morning. We will never buy a Stearns & Foster mattress again. A big waste of money!

If you're looking for a good night's sleep, don't look towards Stearns & Foster! I am the owner of a Stearns & Foster mattress that is 18 months old and simply put, it is the worst mattress I have ever owned! Our mattress is Whitegate Extra Firm and after 18 months, it sags! After initiating a claim with Havertys, which denied my claim because it does not qualify as defective (although they stated I should get a new mattress), Havertys then pointed me in the direction of Stearns & Foster. I called Stearns & Fosters customer service and spoke to an employee who spoke to me as if I were an idiot. She explained that sagging was natural, even though my mattress was extra firm and the outlandish justifications of defending their mattress continued.

First, this is not a warranty claim. Our warranty is long over. However, it occurred to me that you just might want a follow-up to a purchase made a couple of years ago. Our Marlene King Mattress is so heavy that the minimal “turning” we must do is an enormous chore. But that is a minor concern considering the hot trap into which we fall each night.

We purchased an S&F Lucille queen size. It only sags an uncomfortable 1 and 1/2 inches. It has a bulge the size of a tennis ball at the top near the tag. According to S&F, it does not qualify for replacement. It must sag 2 inches and the bulge is normal. According to them, it is just a material problem, not a spring problem. We went back to where it was purchased today. They advised us we can do the store's sleep program which requires us to pay a 10% restocking fee on a $2,400 and pay for delivery again. We have had two services calls and half a dozen phone conversations. I don't think I should pay for restocking of delivery.

The mattress has indentations - 1 inch on one side 1/2 inch on the other. I It was purchased 7/6/12 for $1150.88 + tax along with two box springs for $224.56 each piece + tax. The mattress was delivered and installed. Now, they say that the springs were not sitting properly in the frame. Whose fault was that? They, being the independent inspection that was done for an additional $25, say that the frame provides insufficient support for a mattress of this size and weight. How were we supposed to know that? It is a six-legged metal frame! We have been offered 2 new box springs, but that will not correct the problem at hand, which is the sagging mattress! We purchased Stearns and Foster based on the good name. We are quite disappointed in our dealings with the mattress firm. They have all the pictures and reports.

I purchased a king size bed in 2004. Reps came after 1 month. The mattress was sagging on each side. They measured the sink hole - it was approx. 6 inches. They said they would replace the mattress but could only upgrade. No problem; I had to go back to where I purchased it. I did that but it cost me another $400. I received 2nd mattress. Within 2 weeks, there were the same issues. I went through this process 4 times. I still have the most uncomfortable mattress ever. Not only that, I'm out $5000. I cannot just call and talk to anyone because you have to do an online complaint first. On one of the returns, the rep said to me that this was very unusual; only 1 in 200 mattresses are returned. Really?! Am I the 1 in 200 four times? Never would I have expected this experience. I cannot afford to purchase yet another upgrade although I only have 1 upgrade to go. I've had them all and they all are terrible mattresses.

We purchased a Stearns and Foster about 8 years ago at Sprintz in Nashville. They were very helpful. We did not like our first purchase, the Kedleston, and it's immediately sagging. Sprintz traded it out for a supposed firmer mattress. It's really not any better. I am a flight attendant, so I get a break from the sagging and I forgot to mention expensive mattress. Both my husband and I suffered from back and neck pain from the bad, expensive mattress. It was so expensive ($2,196) that we have just suffered through with it. I have just about had it, though. Do not waste your hard-earned money on this brand of mattress. I don't even see an area with Stearns and Foster that you are able to make a complaint. So I am here to let you know not to buy this product.

I purchased a Stearns & Foster mattress about a year ago. We have had Haverty's customer service out twice - the first time within 60 days of purchase, it had already sunk an inch on each side (we purchased a King). We are miserable. We called the rep again at about six months thinking it was at least 2 inches at this point. One part was obviously over 1.5 inches (we saw the measurements while he was doing it) and to no avail. I don't have the money to purchase another mattress. This was a huge expense for us in the first place. Even though I have had Stearns & Foster beds before and never had an issue, I will never purchase one again. In fact, I have told at least 10 of my friends about the experience that I have had hoping they will avoid giving another dime to this company. I spent almost $4k for a bed that I dread sleeping in every night. It's the worst purchase ever!

My wife and I purchased a pillowtop S&F from Mattress Firm in Brier Creek (Raleigh, NC) in 2011 for $3,950.00. Approximately 3 months after the purchase, we began to notice a sag on both sides of the mattress. We contacted Mattress Firm and they sent out a rep to look at the bed and decided it fit the criteria for replacement. They replaced it with another S&F non-pillowtop approximately 18 months ago. For the past 6 months, we both feel like we've been sleeping on a hillside due to the sag. Both side of the mattress have collapsed. I went in and filed another complaint with MF. They sent out their rep again and this time told us they couldn't replace it because the dip is only 1 inch and needs to be 1-1/2. That was 4 months ago and it is getting worse.

I bought it from Northwest Mattress Center in Kennewick, WA. The service was bad. After we got it home, I told them it had sunk like sleeping in a hole 2 months after we got it. She more or less told us, "Too bad, nothing we can do. Your 60 days are up." That was in 09. Still, we can't get anyone to help us. When you lay in the middle, you roll to either side. Don't go to that store or buy a Stearns and Foster mattress.

It is the worst mattress purchase ever. My wife and I were looking to replace our old king size mattress of 10 years prior to moving into our new home. We purchased the king SF Estate Shantel FEPT from Sleepy's in January 2012. Within several months, the mattress began to sag; it's my worst mattress investment. This mattress sags on both sides, I wake up every morning with severe neck and back pains, which is unacceptable. I will be contacting Sleepy's officially in an effort to replace this horrible mattress.

Shame on you! How do you sleep at night? I am sure not on your own mattresses! I spent a mortgage payment on a California King six years ago. Why after six years am I here? Because after 30 days of having this concrete slab, I was stuck with it and I am not financially stable to throw away $2,800 to the curb. I don't have the money to purchase another. I have three mouths to feed. I have not slept a good night’s rest unless I sleep away. I actually sleep better in my kids' twin bed on occasion. I have horrible back pain and I have hip locking up. The bed is so uncomfortable and I can't even flip it. It has boards on it. On top of box springs, it's more like a platform bed.

Two years ago, I wanted to upgrade to king size furniture and mattress. We brought the highest priced ($2,500.00) mattress, S&F Estate. It has been the worst purchase I have ever made because I am forced every night to sleep in a hole. My spine is likely being damaged and I agree that someone should start a class action lawsuit. I have had Havertys come out three times and each time they measure this hole, we are one quarter of an inch away from the warranty requirements. Yet everyone at Havertys seems to know they sell these mattresses that are damaged. I have just purchased another $6,000.00 in living room furniture from Havertys. They have mentioned how they have fixed the memory foam now in newer models, but where does that leave us? Who can you make responsible? How do we get this replaced before we jump on the class action bandwagon?

I splurged and bought what I thought was a high quality Stearns & Foster bed for my daughter. I was assured it had a great warranty. Within the first year, it started to sag in the middle. She is a small teenager and only weighs 95 pounds, so I knew it wasn't normal wear. I made a warranty claim with Mattress Firm, for which they charged me $25. The mattress inspector said that the sag was only 1" and it has to be 1 and 1/2" for them to replace it. He told me to try again in a few years if it gets worse. Then I got a letter from the Mattress Firm warranty division. They said the sag wasn't bad enough and that there were stains that voided the warranty. Actually, there are no stains. I have always kept it protected with the $90 mattress protector they sold me when I bought the mattress. Bottom line, Stearns & Foster doesn't honor their warranties and makes crummy mattresses that don't last. Mattress Firm doesn't honor their warranties either.

I purchased a Stearns & Foster GS Luxury Queen mattress and box spring from Sleepy's in August of 2012. Actually, I had exchanged a Hotel Maison mattress for this more expensive S&F mattress due to the S&F brand. I did not know that Sealy had purchased S&F. I weigh approximately 260 lbs. and the mattress is sagging, probably as much as 1/2" to 3/4". I will be visiting Sleepy's today in order to see what they will do for me. If neither Sleepy’s nor S&F will back up their product, then a lawsuit is in the offing.

We purchased our first luxury firm pillow top S&F mattress in June of 2011. In the store, it offered both firmness and comfort. However, within a month, the mattress began to sag in the middle and enough that you feel like you are rolling down a hill. We called the store where we purchased the mattress, and to their credit, they replaced it with the non-pillow top version of the same mattress in April of 2012, thinking this would fix the sinking problem. We liked the new mattress for a few weeks, and then it began to sag again. We weigh 110' and 180' pounds and do not think this is normal wear! We think it was one of the worst purchases we ever made!

I purchased an S&F mattress in 2009 and it has been sagging since it was about 6 months old. I am beyond ** off. This was one of their higher-end pillow-top mattresses. I weigh 140 lbs. and can't even use it anymore. It sinks so low. When I make the bed with all the sheets, blankets and comforter, you can see it sagging, impossible to sleep like that. Someone should start a class action lawsuit against them. It is obviously them and not all of us. Oh, and by the way, there are no stains on the mattress to blame it on, because we all know a small stain can cause the entire mattress to sag, ha ha.

I purchased my Stearns & Foster bed in 2005 for approximately $2,700. Over the years, the bed started to sag considerably and is now sagging 3" from center. I called my retailer (Mattress King) and filed a claim. They approved my claim after the pictures I took/submitted and they attempted to pickup the bed. They rejected the bed because of 8-10 small stains and said the warranty was now void. I called their customer support and they said the stains were the cause of the sagging. Wow. If that's the case, Sealy makes really bad beds. I'm not done fighting because they take advantage of the consumer and build their business around unethical behavior. The leaders at Sealy are really bad people.

I purchased a king size mattress and box spring 2 years ago from Simon's Furniture in Franklin, MA. This is my 3rd S&F bed set. The mattress started to sag soon after I purchased it. I basically have an indentation where I sleep. I feel like I have to physically pull my body up out of the indentation to turn in the bed. I wake up tired and sore from head to toe. If I lay on my side, I get woken up from sleep with pain down my entire legs. I do not have these problems when I sleep elsewhere such as on vacation, or at another person's home. The person at the store where I bought the bed was not helpful at all. I was told that she has not needed to take any of these beds back. I have at least a 1" depression in the mattress. I presume that it sags at least another 2-3 inches when I am in the bed. Be careful what you purchase. I am very disappointed with the product and the response from Simon's Furniture.

I purchased this King Size Stearns & Foster bed from Sears around 2009. My bed sags; my back, neck and hip hurt. I called Sears’ warranty dept. and was told that they could not find record of me purchasing the set. I cannot locate my receipt. I charged a small amount of the bedding on my Sears card, and they state they cannot pull up records from that long. I paid over $2,000.00 for this set and have been looking for my receipt over a year now. I cannot sleep, my back seems to roll into the sink, I had injections in my back to try to ease the pain but it didn't help. Now, I'm told that I have a curve in my spine. What some pain I'm having.

We paid over $1,400 to get a good mattress. What we got was a Stearns and Foster nightmare. To save all the bad words, it is junk and they say will stand behind it. After they inspected it, their answer was "It isn't bad enough yet. Call again and we will let you know when the mattress is bad enough to replace." Replace? I just want the mattress out of my life and I have thrown away $1,400. I bought it at Macy's, and they do not want to know anything about it.

We bought a $2500 king-sized Stearns and Foster lux mattress set in February 2012. This was a big purchase for us and we wanted a mattress that would hold up for at least 10 years. Well, it's been less than a year and it is sagging so much on my side (I weigh 135 lbs.) that I was convinced the bed frame was broken. It's not the bed frame. It's like my husband and I are in two separate beds because of the hollow on my side and the huge ridge down the middle. My baby rolls into me when he's next to me on the bed. I have to use pillows for support on my back! I wish I had read these reviews before I paid so much money for a piece of crap mattress. I'm preparing for a fight with S&F or Ashley Furniture to get a replacement. It doesn't look like others have had much luck.

I purchased my mattress in May 2010 and within the first several months, I felt that I didn't sleep well at all. I don't find it to be comfortable enough to get a good night's rest. I woke up achy and tired.

The mattress is absolutely horrible. This mattress was no good in less than a month. I called the store and, of course, there was nothing they could do. We figured that's what they would say and, of course, we were right. We would appreciate it if you could or would send someone to look at it and have them bring with them a check for what we paid on the mattress and box spring.

After 2 months, I noticed that one side of the Stearns and Foster Elise King Size Mattress was sagging. I called Sears and was told that the warranty they cover is only for 30 days and was given instructions as to how to obtain warranty resolution from Stearns and Foster. It involves taking pictures and measurements and then emailing them to Sears. The instructions state that anything less than a 1.5 inch sag will not be considered a defect. What this tells me is that after spending $1,800 for a mattress that sags after 2 months, I must endure discomfort for another 0.5 inches and then hope that Stearns and Foster will honor the warranty. Opinion: After reading many complaints, Stearns and Foster and Sears are aware of this product defect. I will never buy a Stearns and Foster mattress again and will urge others to do the same. Sears should protect its reputation and cease selling Stearns and Foster.

I purchased or exchanged a Stearns and Foster "Shiela" mattress on June 22, 2012. Within a month there was a pronounced sagging at the hip level. It began to affect my back and hip. I normally sleep on my left side, but the pain is too much. When I sit on the side of the mattress, I can feel the springs and a lumpy bedding. There is no edge support and it compresses several inches when I sit on it. I weigh 170 and certainly the mattress should support that weight with no sagging. Now, my wife is beginning to find the same thing on her side of the bed. The mattress was purchased from Ashley. I will see them this week and see what they will do. This is the third mattress I have bought from them and the third that has turned out to be garbage.

Mattress is the worst ever for $2800.00. Mattress sank and it is very uncomfortable, not like the one in the store we laid on. It has been sent back 3 times for the same thing. It has been very bad for my back and neck. You came out and looked at it and said you would replace it, which never happened. Nobody called us back. It has been a nightmare and we’ve been given no respect by the company.

I bought S&F Newgate LXF queen box/mattress. Within five to six months into it, the mattress started sagging throughout. No support. It was not the most expensive mattress that S&F sells, but that shouldn't mean the mattress should have started having problems so soon. A mattress inspector came and said it was 1/2 an inch short of being able to be considered defective. Yet, he said the box spring has already failed. I want a more satisfactory response from the manufacturer than the answer that I have already been given - to wait until the mattress is a little more defective before they come back. I wouldn't recommend this mattress to any of my friends.

We purchased a $1,800.00 Stearns & Foster mattress set a little less than 2 years ago (with a 20 year warranty). What a joke. The mattress had body impressions and we were both experiencing back and neck pain, unable to sleep through the night. S&F came out and inspected the mattress and said there was nothing wrong with it. Therefore, there was no recourse we could take. Luckily, we had an awesome salesman at Haverty's who went to his manager and authorized a full refund through their store. We were able to exchange our mattress set for a Tempurpedic set (which we are very happy with). Sadly, this is the second time we tried a Stearns & Foster (blaming the bed for our problem the first time). We will never make that mistake again nor would we recommend Stearns & Foster to anyone. They do not stand behind their product.

I purchased my 6-year-old Stearns and Foster mattress at Macy's for $4500 with their 20-year warranty, best mattress ever made, blah blah blah. It has not been right for over two years. Finally, I called for their wonderful warranty service. Tech came today. They did this scam measurement that rarely I feel reflects a problem, but guess what? - We are at 1.5 inches of sagging. Not bad considering I sag 7 inches laying on the pathetic mattress! Tech said yes, it is defective. He called Macy's from our home phone and handed the phone to me. He bolted out of the house, then the Macy rep told me there is no warranty because of a stain on the mattress in the contour. What is she talking about? There is a small stain 4ft from where his depth measurement confirmed a defective mattress 5 minutes ago. It appears to be a coffee spill but it was extremely small. I told her this stain is nowhere near where the measurement was taken, period. Then I asked her what is the contour of the bed. She does not even understand the word to explain it to me!

We purchased a brand new Stearns and Foster mattress and box spring about 7 years ago for around $1500. What a huge mistake! Since we are both heavy people, we thought we would purchase the Cadillac of the line. The salesman told us to rotate the mattress 1/4 turn every month which we did. After about 1 year, the mattress started dipping on both sides and receiving a hump in the middle. I went to the company where we bought it and would have to pay $50 to have someone come out to look at it, which we did. The warranty was not honored because we did not realize we had to have 5 support boards underneath the box spring. We only have 3 which came with the bed frame when we purchased that.

We bought a brand new Stearns and Foster bed at Macy's in September 2011 and within a month, we were surprised that our $2000+ firm mattress sucked! It was uncomfortable almost right from the start. Yet we were in total denial about it given that it was brand new. After months of painful nights, miserable sleeps, we finally accepted that this major investment was a bad one. Yet, it was too late to take it up with Macy's - we were past the warranty time. Additionally, we didn't meet their sagging requirement. S&F used to stand for quality. Now they just suck! We are so miserable and feel totally like suckers for having believed that we were paying for quality. I also feel like Macy's should be held accountable as well. We are so miserable because of this horrible bed.

In January 2012, we purchased a king size Stearns & Foster Mattress. We had it for a few weeks and we detected a horrible odor. They came out and it was replaced on March 10, 2012. Now this one is sagging. When the rep came out, he told me it was 3/4" and on his report, he put 1/2". I can see the sag when the bed is made. It has a hump in the middle and on each side. It is killing my back. The one I replaced this one with I had for 20 plus years and it was in better condition than this one that is only 4 months old. Yes, it may only sag a certain amount without weight, but when you lay down, it is much more. I was told by a rep from Havertys that they do not guarantee comfort. A supervisor is reviewing this and will get with me tomorrow. Yes, if they do nothing, I am ready to join a class action suit. Since we purchased this mattress, we learned that they are rated very low and we know people that have one and are very dissatisfied because of this problem.

We, too, bought a king mattress from Macy's. After 6 months, it started to sag on the size and in the center. I called Macy's and was given the runaround. So, we went to the store and spoke to the salesman. He informed us that this was not covered since it was a floor model. My husband ended up putting a piece of plywood under his side of the mattress. The bed is so uncomfortable that I haven't had a full night sleep. Whoever wants to start a class action lawsuit, let's get it started.

My California King Mattress is just over 2 years old and is full of lumps and sagging on both sides. It is a total piece of trash. I spent over $2,200.00 for a mattress unfit to sleep on. I thought with a mattress costing so much and a 10-year extended warranty, it would be backed up by an honest and reputable company. Instead, I received nothing but the runaround (a letter stating this is not covered). My question is, what the hell do you cover besides stains?

I purchased a Sterns & Foster mattress about 3 years ago and there is no support at all anymore. Since it is a pillow-top, the mattress does not show "body indentations," which is what the warranty calls for in order for the mattress to be replaced. I have severe back problems now and was just approved for surgery. I called Sears today to discuss their rejection of my claim and the woman said there was nothing they could do because I could not physically pick up the mattress to take photos of the box-spring. I told her that I would hire an attorney and her response was, "Do what you have to do.”

Stop Sealy Corporation abuse! - On October 3rd, 2012, I bought an S&F Queen mattress set at Macy's. Ten days after delivery, it had a sagging of 1 1/4 inch, which was the same or worst ordeals as others. I was forced to sleep on a twin bed, cheap mattress; at least it was not sagging, without enough support. This is what is aggravating my health and costing me a lot of money. I had serious back problems and cervical surgeries. I am contemplating on a class action lawsuit. If somebody wants to join contact: **.

Last February, my wife and I bought a $2,000 Queen Stearns and Foster mattress from Sleep Train Mattresses in La Jolla, CA. After about 9 months, the mattress developed deep indentations in each side of the bed of almost an inch (I weigh only 150 lbs and my wife weighs about 120 lbs) and the mattress expert they sent out (who is paid by Sleep Train La Jolla, so independent opinion is not present here) told us that the bed has to be sagging at least 1 1/2 inches for it to be defective. The representative told me that the box-springs and support system are fine, so the problem really is the mattress. Sleep Trains customer service department is about as bad as I have ever encountered. Argumentative, antagonistic and just plain stupid people that were hired because of their ability to thumb their noses at customers without conscience.

We purchased a Stearns & Foster mattress on 7/13/10 and after 10 months, it had sunk to 1 1/5" so they replaced it on 8/5/11. Now, with the 2nd one we are having the same issues. It was inspected on 3/20/12 and it is at 1 1/4" and also has other issues. I received a call today from Haverty on 3/21/12 that they will not do anything about it because of the manufacture warranty (industry standard) of 1 1/2". They didn't even consider the other issues that have arisen with the mattress. We are considering contacting an attorney, but need more information before doing so. Please let us know what options we have before going forward.

I have the exact same complaint and feel like I could have written the problems and even my weight, which is under 120, so it is not like there has been abuse. It does look disgusting when made and my old one did not. I wish we did not send it away. The comfort that we thought we felt in the store just does not seem to exist in this bed. The size was another problem as it was to be an exact fit but it is short at the headboard and our pillows fall into the huge crack. Our old one did not, so what is with their measurements of a Cal King? We had to reorder the box springs, because as it sat on the bed I needed a ladder to get into it. But the sales person assured us it would be the same as our old one. Surprise. My husband and I are disgusted. I bought at Dream Sleep, Missoula Mt. The delivery was also a mess, and they did not take care with their delivery but bent and pushed the mattress.

We have a "new" (30 days) Stearnes and Foster bed (about $2,000) we bought from Mattress Discounters in Manassas, Virginia. The mattress has two troughs already and a high spot in the center. We could not complain for 30 days, but we have 60 days to do so. We are now in the second 30 day period. I visited the store yesterday and, of course, there was a different salesperson on duty. She was a "stonewall". She told me the "Comfort Guarantee" allowed the exchange of the mattress for in the neighborhood of another $280 but that we could not exchange more than once. (That's a guarantee? We pay, get the same or another mattress and have no recourse if the second one is bad? ) She then explained the Strearns warranty, the 1 1/2 inch deep rule or it is not defective. We were told by the salesperson who sold us the bed that if we had a problem just bring it back and pointed to the "60 day" sign on the wall. He did not tell us the fine print. We trusted him.

Last September my wife and I bought a "firm" supposedly $4,000 king-size Stearns and Foster mattress from Macy's Department Store in South Bend, Indiana. Now, only six months later, there are deep dips in each side of the bed of almost an inch (my wife weighs all of 120 lbs.) and the mattress expert they sent out (who is paid by Macy's, so independent opinion is not present here) tells us that the bed has to be sagging at least 1 1/2 inches for it to be defective. Of course, these are parameters that Stearns and Foster made up, not some independent consumer agency. The representative told me that the box springs and support system are fine, so the problem really is the mattress. Macy's refused to exchange the mattress and the operator would not give me her name or number, just an extension (**).

I purchased a brand new mattress set at Room Store in SW Fort Worth (by Hulen Mall). The salesman encouraged me to buy the pillow top version of the bed I picked out. He did not tell me it was made from a memory foam type material. I informed him earlier that I was replacing a bed made of this.

Our 6-month-old king size "firm" Stearns and Foster Mattress cost $2600.00! It has been uncomfortable and sagging in center. We have only slept on this "top of the line" mattress for about 3 months. We are getting the run around from Stearns and Foster. As in the other complaints on this site, they say the 1.5" rule of having a service tech from your retailer lay a metal rod on the bed and if a movable pin does not show a 1.5" dip in the mattress, 'Sorry, it isn't defective!'

On a mattress that cost multiple thousands of dollars, the excessive dipping is awful. I finally got through to a service rep who said he would have the warranty person call me back. Of course that never happened. I tried calling their main number and after waiting 35 minutes, I gave up. By the way, the teleprompt said dial 1 to leave a call back number, but when you press 1 nothing happens. If this company isn't bankrupted, it should. I don't know why any store would want to carry such inferior merchandise backed by even worse service.

We found the exact same problem with our warranty that many of the other people have had on this site. We purchased our magnificent king size Stearns and Foster as our first major bed purchase. After only a year and a half, the sagging started in the middle. We placed call after call to the warranty company and the run around began. At the end of the day, it took seven weeks for the bed to be looked at and even then the technician came with the wrong work ticket and had to reschedule for another 4 weeks out.

We have owned Stearns & Foster previously for 10 years and loved it. The last one we bought within a year, it had sink holes in it everywhere anyone put their body. When the bed is made up, it looks terrible, lumps and holes.

Mattress has sink hole on my side and my wife's side. Top end is deeper than bottom have to sleep with my head at foot of bed or my head is laying down hill. Mattress can not be flipped. It is a one-sided pillow top. Sealy Posturepedic silver class luxury firm. This is all after one year of use. I am a big man and was told this wouldn't happen.

We bought our Stearns & Foster Franklin Park pillow top high-end mattress from the Mattress Firm in Overland Park, KS in February 2007. We spent $2,000.00 on this mattress. It has not been satisfactory for several years, and now it needs to be replaced. This is the worst mattress my husband and I have ever owned! I will never buy another mattress made by this company, and I would tell everyone to stay away from this company's mattresses!

In 2006, I purchased a Stearns & Foster queen pillow top from Rooms By Dalton in Georgia. The stitching on the bottom of the mattress by the corner seam is coming out. It is about 5 or 6 feet of the stitching. I am less than 110 lbs and rarely sleep on the mattress. I never sleep at the bottom where the stitching is coming out. I contacted Rooms By Dalton and was told that the stitching was not covered in the warranty unless it was around the handles.

I purchased this pillow top Stearns and Foster Mattress and box springs from Sears in Sarasota, Florida. Within one year, my mattress top had a hug indentation. I went to sears with pictures where I was told they could not handle any warranty problems and I had to contact Stearns & Foster directly.

On January 25th 2010, I purchased a Stearns and Foster Mattress from Mattress Giant in Rochester, New Hampshire for $1499.00 and it started sagging within three months. When I returned to the store to advise them of the problem, I was told to sleep on the other side which is not an appropriate answer to my problem. I was then told to measure the depth of the sag and seriously, that is a joke.

We bought a Stearns and Foster Mattress from Sears in North Carolina in 2006. The mattress has a 10 year guarantee. Mattresses nowadays are not what they used to be. We have had the mattress since 2006 and three years of that time, we were out of the country not sleeping on the mattress. On both sides of the mattress, it has sunk in. My husband and I are not overweight people and this should not have happened. We contacted Sears, who referred us to an outside company for handling these problems. They want pictures. The way the mattress is made prevents a picture from showing the problem. It has a puffy top which hides the problem. There is no way a picture will show the sinking of the mattress yet we live with it every day. We have written to a representative of Sears. They won't even answer the letter. This letter was written in January. They now do not deal directly with the customer and the "Satisfaction Guaranteed" slogan has gone by the wayside. I have a bad back and a problem with my left hip and sleeping in a gully makes this problem worse. Can you help?

We had the same experience with Stearns & Foster - until we insisted that they tell us exactly where these stains were, since our inspection could not find any stains. Eventually, Macy's refunded our money in full but be aware that mattresses sold in Macy's are not sold by Macy's. I would not shop there again for a mattress, especially since our sagging and broken spring complaint was supported by the inspector and another inspector was sent to make a different finding.

I purchased a King size Stearns and Foster bed for over $1,700 cash on 9/30/2008. The bed indentation was over 2 inches when inspected on 12/4/2009. My 10-year warranty says 1.5 inches is defective, but, now they say because the bed has a few minor stains, my warranty is void, although the warranty booklet they gave me at the time of purchase does not say that. I tried explaining that to the "Eileen" person who called me but she said she had her own warranty from Stearns and Foster that says stains void the warranty. I argued that this was unfair because my warranty booklet was given when I paid the $1,700 cash and should be the one that is honored. They refused and gave me a runaround prerecorded phone number to call Stearns and Foster directly that only served to redirect me back to the same number I originally called on my warranty.

We purchase a Stearns & Foster king size bed & box springs with a 10-year warranty through Kaufmann's Dept. store in 6/04 and it is now 3/09, not even 5 years and the mattress has sunk in some areas to 1 1/2. We have been getting the runaround from Macy's who referred us to Sealy who makes the mattresses for Stearns and Foster and they referred us back to Stearns and Foster and now they stated it would take 10-15 weeks for answer from the inspector who gave us the incorrect information. We paid over $2000 for the set and no one seems to honor the warranty and they are swamped with claims because they have so many which means made in America is not always better.