Stearns & Foster Reviews

Defective mattress costing $4,200. Indentations and sagging up to 2 inches in less than 15 months. Causes severe back pain. Stearns and Foster will not honor their 10-year warranty even after their tech came out and assessed the situation and mattress. Measured and took pictures to submit to the company. Have talked with many representatives with company who tells us they will look into the problem, only to tell us there is nothing they can do. Why have a ten-year warranty that you do not even come close to standing behind?

I purchased a Mattress directly from Stearns & Foster 13 months ago with a ten year warranty for $3,900.00 total. The mattress has a deep depression already and is on a firm foundation platform that was approved by the delivery service. Stearns & Foster is terrible to deal with and has tried every excuse to deny my application for a warranty replacement. They are abusive, heartless and vindictive. I overcame every objection they put up after being blamed for the problem. They ARE NOT rated with the Better Business Bureau, and they will not ever, allow a customer to speak with supervisory staff. I am 76, have cancer and sleep in the bed alone.

If you do not care about the integrity of your spinal column, look no further than the Stearns & Foster Reserve mattress. It's as if a cabal of sleep-deprived goblins and evil chiropractors got together in a dark basement and said, "How can we ruin the human spine… but make it luxurious and overpriced?" - and thus, the Reserve was born. This is my second Stearns & Foster mattress. The first one was, ironically, the dream mattress. It was supportive, durable, and the best sleep I'd ever had. When they stopped making it, we decided to upgrade to their alleged flagship model: The Reserve. It was a splurge, but we trusted the brand. Huge mistake.

I would definitely not buy from this company or at least, not from a store that carries this brand. We spent over $2,500 for a king size mattress 3 years ago. It became uneven and uncomfortable around our one year anniversary with it. We tried to work through the store we bought it from, but their standards were the mattress had to be sinking 1.5" to qualify for a replacement or refund according to the warranty. Ours has sunken 1"+ in multiple places so they could do nothing about it. We contacted the company but they stated we had to work through the store. So, now we have a $2,500 mattress that is too uncomfortable to sleep on and a warranty that is not worth the paper on which it was written.

I spent $5000 on Stearns and Foster Estate Luxe Queen Pillowtop Mattress in September 2024. The top is memory foam and it became lumpy. Mattress Firm replaced the mattress in February of 2025. Now the mattress is lumpy again. I have been a loyal customer of Stearns and Foster mattresses. I have never had this happen before. I think the memory foam is to blame. What can I do? I Spent $5000!!!! This is outrageous!!!! I want my money back. I feel so cheated and disgusted. Now I have to go out and buy another mattress and I don't even know what to buy. I Spent $5000!!!!

We purchased a Stearns & Foster adjustable queen size soft top mattress at Texas Bed Company 1714 FM 365, Nederland, TX 77627, the mattress in 4 years lost its tension in the middle such that when sleeping you roll towards the center. We called Texas Bed and they sent out inspector who said they can feel the issue and it's not right, but they said the store has to go by Stearns & Foster requirements, which means if they can't see the issue then nothing can be done. I called Stearns & Foster and they washed their hands of the problem and said to go back to the store, but the store said no, they blamed it on Stearns & Foster. Will NEVER buy another S&F mattress, nor will I deal with the Texas Bed store who ADMITS there is a problem but will do NOTHING!!

I truly regret purchasing a Stearns & Foster mattress—and even more so, three of them. What began as a loyal customer experience has now become a complete consumer nightmare. After less than six months, one of the mattresses developed a deep dip in the middle. I submitted a warranty claim, followed all requested procedures, and even offered to pay out of pocket for an in-person inspection. Instead, I was met with dismissive responses, shifting standards, and a final denial that blamed the issue on my non–Stearns & Foster foundation—even though the mattress tag itself says it can be used “with or without a foundation.”

Their customer service is terrible and they’re scam artists. STAY AWAY! We returned a bed to them under their 90-day sleep trial because it was clearly defective with a huge drop happening in the middle, but they said they couldn’t waive the $175 + tax return fee. We noticed they never issued any refund at all after weeks, so we called them and after the typical long hold time they said they don’t have a record of the item being returned and there’s nothing they could do. Unbelievable! Never buying a bed from these crooks again.

We are beyond disappointed with our mattress purchase and furious at the "bait and switch" that we experienced. After over an hour of testing out a Lux Estate Firm mattress at a local store, my partner excitedly purchased our 2nd Stearns and Foster mattress. What was delivered was completely different from our store experience. The mattress was sagging in the middle, too soft, and yet I had instant hip pain, and my partner had terrible back pain the entire first week we tried it. Plus, we both kept rolling into the middle like you do with a really old mattress. I called the customer service department, thinking they had sent the wrong one by mistake, but it was confirmed we supposedly had what we had tested in the store. Then we went online and found numerous other complaints identical to our own. It was like the store models were an entirely different mattress.

Spent $4000 dollars on the Lux Hybrid firm at is the most uncomfortable mattress I have ever owned, I sleep on my side and my shoulders hurt and go numb..My hips hurt constantly and this was firm mattress which it isn’t… No help from Mattress Firm at all and I definitely would not buy another mattress from them….10 year warranty is useless…

The worst customer service I have ever experienced, avoid purchasing from them at all costs. I ordered a mattress, and less than a week later it went on sale. I requested for them to honor the new promotional price, and they refused. I requested to cancel the order so I could repurchase, and they said a cancellation would be processed as a return (even though no mattress had been delivered or even shipped yet). They told me a return incurs a fee of $175. I did the return, and instead they withheld $192. I asked for the rest of the refund, and they said the additional $17 were taxes on the return fee. This is the most absurd experience, and each customer service agent was as unhelpful as the last. It’s such a shame, I hope others can avoid this poor business.

We bought a Lux Estate Hybrid Lakelot King 13" Mattress & base on 9/4/17 (7 1/2 years old) and by the time we added the Protector, we were up to $2,628. We turned it around once to try to see if we could get better support but the sag followed us and we did not gain much. So I think I will talk to someone about what has to be done, get sent to the Warranty Dept and learn all about what we have to do to submit a claim. I gave up when I got to the part where we would have to move the mattress off the base and send them a picture of the base along with all the other pictures. Do you realize just how heavy a king mattress is? We cannot move it without hurting ourselves - we are both 80+. Oh yeah, the base we bought from them was on the receipt. We will just go and start looking for a new mattress but not a Stearns & Foster.

Stearns & Foster claims to make quality mattresses of high quality and they are expensive. I recently purchased one from City Mattress and it was delivered with dozens of threads hanging out from the binding, seams and button holes. They should inspect and remove those before delivery.

Purchased Sterns Foster King Lux Estate Luxury memory mattress May "24. By October '24 the sagging became obvious at over 2". This is our second Stearns and Foster mattress. The first one we purchased a queen size Euro plush back in 2009, and it is now in our guest bedroom. It still feels nice and comfortable just like the day we bought it. This new one must be built completely different because we are not heavy people. My husband is 5'10" at 160lb and I'm 5'6" at 135lb. For the mattress to show sagging so early in its life would mean that it's not going to age well at all. When we noticed the sagging at first, we didn't quite know what is going on, but as the time went on, we realized that the foam portion is not recovering back, and the indention became obvious. It's now over 2" and at night, it feels like your body just naturally wants to roll right into that indented spot.

I was told that Stearns and Foster was one of the best mattresses made. I bought the pillow top since I was having problems with my previous mattresses. After having the Stearns and Foster mattress for a couple of years I am not happy with it. It cost me a lot of money which I could not afford. My comfort at night was important so I purchased the mattress. I still have hip and shoulder pain.

This was THE WORST purchase of my adult life. I've always had a full size bed, and I was overjoyed to have my first "big girl" bed - and I was 46 years old. After the first week, I began to "fall" into the center sag - and I weigh 103 lbs. I've tried everything - even supporting the center with 2x4s. I have chronic neck and back issues, and I have never been in as much pain as I was sleeping on over $2000 of garbage. I saved for over 2 years to buy this bed. Highly dissatisfied and would return it if I could.

Sags in less than a year, and we would like to get our money back. We purchased it at Sit-n-sleep. We did not buy the foundation, but why would it be great at first, then sag after six months...? Also, we do have a base, but not one from Stearns and Foster. Therefore, how can their base be better than the one we have?

They delivered the mattress, obviously took my old one, I don't have any other mattress now. So I had to go buy another one. Because I received from Stearns & Foster...A dirty, torn, sagging, creaky mattress. I immediately called and was told they would pick it up at no charge, then they said I was going to be charged, now they say I'm not going to be charged!!! WTH. I have been waiting 21 days for someone to come pick it up....All I get from the "escalations team" of customer service is that they will "make it a priority". TO HELL WITH THEM....I've since contacted the AG of my state and my credit card. THIS COMPANY SHOULD BE SHUT DOWN, THEY ARE HORRIBLE!!!

I had one c and it was phenomenal back in 1980s. My less than 2 year old mattress is GARBAGE. I was expecting the same quality but boy was I wrong!! I could copy and paste ANY of these bad one star reviews, and echo the sentiments of every customer. They sell SUB-QUALITY MATTRESSES & defective product, clearly not what it was once. I will never purchase another one as long as I live (or SAMSUNG). I want to FULL REFUND-for this one. It’s hard to believe that I spent so much time looking for a great mattress for my new condominium to wind up with his garbage. I did better when I ordered Beautyrest from HSN having never seen it; lasted longer and was more comfortable than this less than two-year-old $$$$ Stearns & Foster. Please save yourself the money and don’t make this mistake as too many of us all have. Heed the warning‼️

I could cry that my Stearns & Foster Samantha Faith mattress that I had for 12 years was finally sagging and I had to get a new one. I am getting PTSD from this new model Stearns & Foster Lux Estate Medium that was supposed to be comparable. I returned it once and a furniture tech is coming next week for this replacement Mattress I purchased from Mattress Firm. I think the first one they delivered was a plush and not medium. I sank so deep in it at night I could not crawl out while half asleep and repositioning myself. The medium is also sagging in the night and I end up slanted in the morning. If you move around you need to wake up to get out of the indent. This did not happen in the store when I tested it. I wake up with back pain every morning. I hope they correct this for me as it was over $2,000.

I purchased a Stearns and Foster lux estate pillow top medium firm queen size mattress for $3300.00 two months ago. It is a 2024 model. The middle of the mattress sag so bad and I feel the spring hitting my back. I never had back pain before this mattress. I have been trying to resolve this issue for weeks with the distributor and getting nowhere. Distributor is working with the factory rep and all they are doing is asking me send them photographs. I have already send them 15 different pictures in last two weeks. This mattress has a 10 year warranty and it is only little over two months old. I have had mattresses under $1000.00 ten times better than this. Would this ever get resolved, waiting to see. I would never recommend anyone to buy their mattress.

Bought the lux for $3k. Had to return it back in two months under the comfort clause. Got the firm and doing the same thing again in the middle after a month. Sinks in the middle like sleeping in a dent. Terrible. Terrible product. I would like to start a class action against Stearns & Foster. I can buy a 1K mattress and get better sleep. They mail a stupid string kit but with the plush tops this will never work for the consumer. They are selling defective mattresses.

On February 12, 2023, my husband and I picked out the Stearns and Foster Lux Estate 16 inch Medium Euro Pillow Top Mattress in a Queen Size after testing it out at The Mattress Firm in Dale City, VA. We purchased and paid for the mattress in full that day. It was scheduled to be delivered on February 18. When the mattress arrived, the driver alerted me that the factory plastic had been ripped off the bottom of the mattress during transit, and it had gotten soiled. He also said it looked like something heavy had been placed on the mattress.

For years I've been sleeping on S&F mattresses, and so have family members. Time to buy new ones. I was stunned to find out that if you purchase from S&F directly, they charge more than any other retailer for their product. It is supposed to be just the opposite. When asking S&F about this today, their idiotic response was, "we offer a warranty". So does everyone else who sells them! If your goal is to throw your money away, go to Stearns & Foster!

Stearns & Foster Hurtson Estate Luxury Cushion Firm: Top pad of mattress does not match floor model at Raymour and Flanigan, Horseheads, NY, at all. Floor model top was full of soft loft; mine feels like tight polyester. Floor model covering felt like very soft, like jersey cotton, or the way Tencel is described -- softer than cotton; mine feels slick, shiny, even scratchy, like plastic. Also, feels like sleeping in a hammock (month #1). Big dents when I'm in it -(130 lb). Normalizes when get out of bed, so level does not show sagging. Further, sent in info for the $200 rebate -- nothing. Sent in info for the warranty -- received no confirmation. Horseheads, where I bought it, does not have a tech, so the tech came from Binghamton and felt the floor model there -- useless. No one would come feel the Horseheads floor model vs. my mattress. S&F really does not care about your mattress or experience. $3000 down the drain to the CEO.

Purchased an Estate mattress for over 3k. Was great for the first year, then quickly started to decline. I thought investing this kind of money into a mattress would get me a good 10+ years. I would’ve even been accepting with 5 years honestly. I’ve had two mattresses in my entire life that were substantially cheaper. My first mattress was probably $500 and lasted from age 5-19. Replaced it with an $800 mattress and used it from age 19-24 when I moved out of my parent's house lol. Neither of them were even close to as bad as this Stearns and Foster. Bought additional warranty and they still won’t help. So so soooo bad. Please don’t buy this brand.

I purchased a Brand New King Sized Stearns and Foster Pillow Top mattress for over $3,000 and it Sags in the middle causing me lower back pain and awful tossing and turning at night. The Company has all kinds of Loop Holes in their Warranty and so far they will not Honor the Warranty. DO NOT BUY anything from Stearns and Foster.

I’m a 125lb 5’2” Female single sleeper. Purchase a S&F McKee mattress with confidence this firm mattress would last me over 10yrs! Five years later experiencing sag down the middle. Not good especially for a single sleeper. Can’t sleep on sides as I roll into the middle. Edges are the only place that I can find what’s left of any firmness but sleep with slant towards middle. My bed frame had great support which wouldn’t be cause for this mattress defect.

Spent a fortune a year ago on this firm mattress - since purchasing it - horrible low back pain and my husband is having neuropathy in his arms. It says in the middle and we aren’t large people - worst mattress I have ever owned and it’s only a year old. I will file complaints with government agencies as well as file a lawsuit if they try to tell me there is nothing wrong with this mattress - one would think for almost 2,000 dollars that this would not happen- whoever engineered this mattress - bad design - it’s super heavy - maybe it collapses under its own weight - I will not let this go because it’s affecting our health and we are seniors.

Our experience is nearly identical to other folks who, like us, made the terrible mistake of purchasing a Stearns and Foster Lux Estate “pillow top” hybrid California king mattress. We bought it Mattress Firm. We discovered how bad our first one was and had them deliver a replacement. The 2nd one was just as bad so we “traded up”. It is a lengthy story so to “speed it up a bit” we ended up spending $5600.00 on their best mattress within this category of mattress. Like the previous others the mattress sagged downwards on the side that my wife sleeps on. It created so much back and hip pain that she couldn’t sleep more than 4 hours a night. We had the store manager and well as “Stearns” technician examine it and they couldn’t, they said, find anything wrong. The tech from Stearns suggested we get a blanket and fold it over until we had raised the mattress about 2 inches higher the length of the bed to compensate for the slant.