Rooms to Go Reviews

I had the absolute worst experience with Rooms to Go. I order my couch April 26, to be delivered May 27th. An entire month later, but they said that was the soonest they could schedule me. Took May 27th off from work to be here for the delivery. I get a call from a confused truck driver b/c they tried to deliver my couch to a golf course in VIRGINIA! I live in Georgia, I have never lived in Virginia, and I know my address. Despite this Rooms to Go tried to pass blame for their mistake to me. I received a new delivery date of June 18th between 7am and 11 am. I am still on hold, but I will not be getting my couch today because there was an additional tax to ship the couch to the correct address, $21. They claimed to have notified me, but I never received those notifications, only the one that said my couch would be here TODAY. They have offered me no compensation for the now 3 days of work I have taken off to be here for the delivery of my couch.

My big mistake go to Rooms to Go at International Mall, Miami. The salesman, very unprofessional and very disrespecful person instead of been a nice seller, he was only reminding me during the showroom walk-through that the store going to close. Finally I found a nice salesman that he wanted me what I want. The original salesman came to me again, because he was the person that received me when I get to the store. I refuse to get his help, because he did not help me at all.

I realized that the ottoman I purchased was not the right size for my living room. I asked if I could return it. They said not returns at all! I could exchange it, but when I went around the store I could not find anything I liked. They have a separate area where they have patio furniture, I asked if I could exchange for patio furniture and I was told no. I ended up with an huge ottoman that does not fit my living room. The salesman was so interested in selling the furniture but when it was time for me to exchange the ottoman he never came by to help did not even think that I could be interested in buying more furniture. I just had a horrible experience.

I purchased a loveseat, ottoman and chair last February 2020 ... in March about 3 weeks later the furniture looked as if it was 5 years old.... (it’s just myself in my home). The company agreed to replace the items after they noticed the wear and tear of the new furniture from their investigation. I was transferred back and forth from customer care to the store when I asked about the replaced ottoman. Later I received a text from the salesman I had to come back to the store and pay another $100 over the $1996.00 paid in February. This store could use a class in excellent customer service and follow up with customers when concerns are made.

My sectional is about 5 years old. It is literally disintegrating. I am the only one who uses it. Even the fold down headrests, that are never touched, are peeling. It started about 2 years ago. I should have notified Rooms To Go, but while I was shopping and hearing the crap they were giving one of their customers that was complaining, I knew it would not end well. That should have been my clue.

RTG return policy says "Items purchased online are permitted within 48 hours of delivery." I bought and received cocktail and end table 20 days before my sectional (all from RTG) arrived. Once the sectional was in place I opened the end table to find that it did not accent well- at all. I want to return both the end and cocktail table. RTG internet sales rep refused to acknowledge my situation, and like a robot, continued to repeat the 48 hours policy. I am not asking RTG to ignore their policy, but rather listen to my situation and see if there is a way to help. Helping, or figuring out a solution to a purchase gone wrong is Good Customer Service and what every shopper deserves.

I bought a dinner table that, when delivered, I saw many wormholes that looked awful. For the price I paid I was expecting a grade A table saw. I requested a replacement but when the new table came it was the same thing but this time even worse (bigger) wormholes. I have to say that this company is consistent sending absolutely third grade furniture. Shame on them. I’ll never be back and do not recommend visiting them.

We orders furniture in one state for the order to be flipped to another state. After checking 5 days later to make sure it was flipped I was told everything was in stock and the first available date to deliver was the 12th (Friday). The Tuesday of that week I got a text confirming my delivery for the 16th which I was never told. And when I called customer service conveniently 1 piece of the set was out of stock and gets there magically on the 16th. If someone had called and said something I could have planned around it but not saying anything and just making us deal with it I have a problem with. I will never buy from them again because if you're gonna tell me one thing and do another I don't have time for that.

The first store in Sarasota blamed it on their computers and couldn't take our money but the salesman didn't even attempt to write up the order. Then we went to Clearwater and wrote up the sale. We explained we live in a condo. At delivery we were told 7:00 A.M. to 11 it would be delivered. We explained the condo rules do allow work or deliveries before 9:00 so they cancelled our delivery. We were told June 12, 2020 but on June 2nd we were told the first available wasn't until the 17th or the 19th and by that time we would be gone and have left Florida. I said, "If you can not keep your word and deliver it when we are still in the state on the 12th we'll have to cancel the order."

The most horrible experience I have ever had with a furniture store. Rooms to Go is a run, don't walk away as fast as you can. I purchased a leather sofa on 2/10/19 and it was delivered on 2/14/19. Right at 11 months the leather started peeling and coming apart from the fabric underneath. A leather sofa should never peel and come apart the way this one has in 2-3 years, much less 1 year. It was clearly defective.

We had to pick another sofa due to the 1st one we purchased broke. They sell poor quality products, after not being satisfied I contacted the service center to discuss the quality of the sofa I purchased and guess what nothing we can do. Now I am stuck with a $3000 sofa that is junk.

Since the beginning it have been a total nightmare, bad service, nobody really now what to tell to do, If they say something that is not right, I pay the consequences! The quality of the 2 sofas I had the opportunity to use are not what I expected. They do whatever they want and nobody really cares for the client! They just want you to buy and then you’re on your own! My purchase was made through internet (internet sales). So in my experience there has to be something better!

The sales staff lied about delivery dates, the furniture was delivered on two different dates, and when it got here 3 of the 6 pieces I ordered were broken, scratched and chipped. It's garbage!!! Now I have to wait two more weeks for them to replace the broken furniture that they left here for me to store it for them I guess. The dresser is broken up so bad that 3 drawers won't even work....what am I supposed to do with that? Customer service will not answer my emails. When I call, I get someone from another state who says they can't help me....is this some kind of joke? This business should be shut down!!!!

We purchased a bedroom set for our daughter. Paid an extra $140 to have to set put together and we’re left with the bed falling apart, pieces were left on top of dresser and the fabric had huge slice.

Run Away from RTG. On 3/29/20 I purchased three rooms of children's furniture and a sectional from Rooms To Go in Wesley Chapel, FL; I worked with Sandra ** and Susan **, respectively. During the purchase I was assured and sold on the value of the "White Glove" delivery and installation I would receive of the merchandise purchased. I asked numerous times if the drivers would have and wear PPE and was told they "absolutely" would. The delivery cost for the children's furniture was $279.97 and the delivery for the sectional was $99.99; the overall purchase was pleasant.

We purchased a "leather" loveseat Sept 2018 along with the "extended warranty". In April 2020 I noticed an area in one small section of a sewed seam starting to break down, meaning the "leather" is starting to chip away. On May 7, 2020 I called Rooms To Go to discuss this problem and the warranty of this product. I was transferred to Fortegra (extended warranty company) and was told this problem is NOT covered under either warranty (Rooms To Go or Fortegra). I can understand if this were 5+ years old but this couch is ONLY 1 year and 7 months in my possession! These companies should have worked together to replace at minimum this part of the loveseat, which can be removed because of how it was built.

I purchased a dining set and when it was delivered it was damaged. So I requested for replacement and, the replacement set was also damaged. And when I complained they said they cannot replace now and I have to return since it is a quality issue with the supplier. So I had no other option but return, but after my return was processed, I did not receive the amount I paid, I called customer care and they said as per return policy they cannot refund delivery charges which is very disappointing, so please be aware when you make any purchase with Rooms to Go if you return for ANY REASON they will not refund delivery charges and they do not give option to pick/drop furniture from the store. This is just a fraud on behalf of Rooms to go.

Just wanted to recognize your salesperson named Araceli **. From the moment I entered the store and was greeted by her, she continuously exhibited a high degree of professionalism. She was able To direct me to the merchandise I was seeking, explained all options available and proceeded to write up my order with amazing efficiency. I will certainly recommend her and Rooms to Go to others I know.

I purchased a brand new dining set and was told at the time of purchase that if I get the warranty, it will cover everything. I did purchase the warranty. 5 months after purchasing, the furniture started to fade color and paint started to come off, I called the insurance company and they said they couldn't do anything because it was not cover in the "contract". It is ridiculous, you waste your money and no warranty. I won't buy anything else there.

I purchase a Cindy Crawford couch and loveseat that is peeling so horrible it's worthless, cheap made Furniture. She should stop stamping her name or endorsing her furniture, if this consider a reflection on her I'm pissed.

The sofa I purchased from RTG in June 2019.... within 10 days of delivery I noticed the frame was broken. I called Rooms To Go and they refused to replace it with another sofa and insisted their repairman look at sofa. RTG repair staff came out 2 weeks later confirming broken frame and stated he could not fix and put in for RTG to replace it. I receive another sofa of exact same style and brand.

We placed our order through the Rooms to Go website and received an email confirmation. I have this communication as proof that there was no mention of UPS making the delivery, nor was a tracking number or link given that might indicate a company other than Rooms to Go was involved with delivery. In fact, it reads the item will be "shipped directly from vendor."

Purchased a Kingvale set about 4 years ago. I believe it was the most expensive set in the store at the time. Like many snow birds we only use our furniture 3 to 4 months a year which equates to about one year's use. Either the dye or the material is now coming off. Called Rooms to Go and talked to a customer service manager named Justin who informed me the furniture was out of warranty and Rooms to Go was not willing to do anything for us. This doesn't match the sales pitch about the new durable covering on the furniture and it's longevity when we made the purchase. We have purchased many pieces from Rooms to Go but will no more. I suggest you take a long hard look at the products and how the company stands behind them before you buy.

About one month ago I purchased a Nursery bedroom set for my new granddaughter. The set was delivered yesterday with a few pieces missing. The most disturbing part of this ordeal is the delivery personnel decided to take the packaged furniture in the box and not assemble the furniture. They took the boxed furniture off their truck and left the furniture unassembled in the baby's room. When I purchased this furniture the salesperson took about less than ten minutes to tell me he would charge me more than $350.00 for assembly and delivery. When I called customer service to explain their mistake, they told me in a very cavalier manner that it would take about ten weeks for them to return to the home and try to unbox and assemble the furniture.

Poor Customer Service, Southpark Meadows Austin, TX. I bought a bed and waited nearly two months for it to be delivered. When it came there was a misunderstanding about my order regarding a bunkie board. The bed came with slats, but they did not have the screws to secure the slats. This resulted in another month wait for a technician to come. That has been further delayed due to the coronavirus.

Shop somewhere else!!! The protection plan is a waste of money. It’s not backed by Rooms to Go. READ the back of the plan. If you buy furniture here it’s the buyer beware. Be smart. Go somewhere else. Read the reviews here and choose wisely!!!

We purchased a sofa sleeper, that was put together wrong and three recliners, it took a month and two months to get all of the furniture. When we receive it, they had just anybody to deliver it, they no longer have their employees to deliver, they use these people that have their own trucks. The truck that delivered our furniture had to have had a really bad odor to it because all of our furniture had a bad smell to it, they would not pick it up until they reorder and deliver the new items that would take another one to two months. They wanted us to keep our home smelling with that bed smell. Run from RTG. Nebraska Furniture Market is the place to buy, they give you your money back and don't make you keep smelling furniture in your home when it's on them that made the mistake.

After spending over $3500 on a leather sectional and buying the extended warranty the customer service department was terrible. I sent an e-mail on Tuesday and still haven't heard back from them. I called them earlier to explain the problem and had to call the in house warranty company to get an authorization number. After getting the authorization number and call customer service back to give them the number. I got to explain my situation to a different person 3 different times. It was a very frustrating experience since all these people work together. This could have all been handled by one operator and one phone call. Now I get to wait almost 2 weeks for someone to come at least see if they can fix my couch. NEVER AGAIN.

We bought an entertainment center that was on back order and agreed to wait 4 weeks for delivery. Today they delivered different colored pieces that do not match and the drivers refused to take it back and assured me customer service would make it right. Customer service informed us they didn't have the right piece in inventory (and brought us the wrong piece) and will not pick up or refund our money, and it will be over 1 month before they deliver the right piece. Spending half the day on the phone with no help and refusal to pick up the furniture since we accepted delivery (although I did not accept they refused to take it). Drivers intimidating and lied and this is their loop hole not to refund you money. Very bad business etiquette, they are crooks. Please avoid and go to a reputable business.

We bought the furniture one year ago. I’ve heard of your service man out here three times now to work on it. I would not recommend Rooms to Go to nobody. I hope I read this email you will call me and discuss the problems. Coach is still broken. And it’s just a year old. Unacceptable.

Completely worry free experience for us. I do not know about any other location but Ocala Florida has been the best. George the manager is unbelievably old school. He does not rest till we are smiling. He acts like we are family and bends over backwards to please. We have now bought our living room, dining room, barstools, and bedroom from them. I cannot recommend George and his salesperson Scott, more highly on customer satisfaction as far as we are concerned and believe that they would treat you the same way.

Ordered a couch a couple of months in advance because we were moving into a new house. For the first delivery the time frame they gave us was 9am-1pm. You can’t change this at all. I called the day before letting them know we needed it delivered closer to the afternoon and they said they would let the drivers know. Not only did they not come in the afternoon they came BEFORE the 9am time they set and arrived shortly before 8am. This was on a Friday. They would not let us reschedule the delivery until Monday, and we finally got it scheduled for the next day.

They couldn't leave a tv console because it was so damaged couldn't get it out of the box. 2 weeks later came with new one and wouldn't leave it because I didn't have the damaged one that they took with them the first time. If you want to avoid a headache, shop elsewhere!!!!

I purchased 2 Tiffany style table lamps, the store wrapped them up and placed them in my car. I immediately secured the lampshades. I got the lamps home. They had taped the bases with packing tape directly on the lamps. As soon as I tried to unwrap/untaped them paint was coming off the bases. One lampshade was taped so tight it bent the frame and cracked the glass. It had no damage when we purchased them. Called the Lakeland FL store and complained about it. They said on speakerphone they were going to remove it from our bill, 2 weeks later they now say it was 20%. I got a quote to fix the shades and it's over $200, I purchased them for $180. Their response now is sorry not our fault, mine is who wrapped the shades and base... That's right. Your employees did. Not me, who put tape on bare metal and wrapped the glass shades so tight.. Not me. Your employees did. Who is responsible for this? Your company is.

Bought Leather furniture and wore out in 3 months. Replaced furniture and it too wore out in 1 month. We happen to move and found out Rooms to Go only warranties the furniture in the original house you lived in. They said when you move, all warranties are voided and can't do anything. About the Fake Leather, we would have to go at the original manufacture of the furniture in China. What! This is fraud. Customers beware of the fine print on the back of your order that you signed. Also you can not sue under any circumstances. You signed all rights away. I have pictures of this furniture. Never heard that if you move to a new home even in the same city, your warranty is voided.

I am really very disappointed. Fifth consecutive time we received the dresser out of its original box and damaged. I'm tired of talking to Customer Service and all I hear is excuses and more excuses without any result. We wrote to the BBB and they redirected our complaint, result: nothing happened. Today they brought it back out of its box and damaged again. On top of it we never received the check call after delivery and upon review it showed the order as completed, an obvious fraud as I never signed. I never buy on RTG again.

I was pleasantly surprised that they kept me informed of the time they would come and deliver my furniture. I knew exactly when they were coming and how long till they came. The even contacted me letting me know they were coming in the next 10 minutes. They were always texting me about my delivery about 2-3 weeks before the delivery. They have a great way of communicating when the furniture will arrive.

Saleswoman AMANDA ** from the Cutler Bay Miami FL store told me that I could change my box spring if I was not satisfied, she never told me about a delivery charge. The manager did the same, the customer service the same. DO NOT SIGN ANYTHING YOU HAVE NOT READ OR BELIEVE IN YOUR SELLERS.

I bought 2 bedroom sets, a living room set, 3 bookcases and a TV console all at one time. The TV console was not delivered and I was initially told that the console was cancelled but they could not tell me by whom. They said they would “send an email” to correct the problem. Three weeks later I’d made no progress and they could tell me they’d “send another email to correct the problem.”

Had a delivery one piece cracked out of four, next delivery 5 pieces delivered. Four went back. Lamps rusty. Delivered again and on lamp goes back rusty. New name for store Faith Farms or Goodwill. I would change these stores to new name or go somewhere else. Sales Person was the only asset to this store. Managers don’t even have the Decency to call you back.

I purchased a Beautiful table from Rooms To Go. They did an amazing job with their delivering time schedule. Unfortunately when it came to putting the table and chairs together one of the installers told the other one that the table had a huge scratch on the top. He then told the other guy. Well too late. It's on already and then grabbed a marker and started to color scratch in thinking we were not going to notice!!! ALL ON CAMERA. I ended up calling rooms to go. They stated they will come on the following Saturday to deliver new table top and end chairs due to me not seeing what was actually included. Never showed up Saturday. They stated I was not on the schedule. Had to reschedule a birthday party I was going to have because I did mot want they to see my table top...

July 20, 2019 We purchased new furniture for our kids they earned the opportunity to pick out. One of the pieces was not available so RTG substituted a piece temporarily that they said would be exchanged when the correct piece became available. Great. Everything was perfect in my kids world. We followed up with RTG 9/5/19 Clarissa and Scott at the Kennesaw Ga store and the product was still on back order and expected in October. Followed up again in October and it would be the third week of January. We followed up January 31 and RTG informed us someone at RTG had canceled the order for the piece of furniture, yet RTG did did not bother to notify us. They did give us the option of a return for credit but not an option after our child picked out everything they really wanted for their new room.

Moved to SC and bought almost ten thousand dollars worth of furniture at Rooms to Go in August 2019. Sat on couch about three weeks ago and heard the crack as the frame broke. Called the store. They told us to call insurance. Insurance said to call store because it was under 6 months. Store said they would send someone out- that took 1 1/2 weeks. Person turned over the couch, took off the felt, took pictures and confirmed that the frame was broken. Person said the store would get back to us which took another 10 days or so. Store said they would not take the broken couch back until we drove back to GA and picked out new couch. We are seniors in our 70's, moving down the street in our SC community to a home we are buying on 2/13. We asked the store manager to please pick up the broken couch since we are in the midst of packing and would come down after the 14th to look for another couch along with other things we need.

I purchased a dining room table set that cost estimated $2K with an extended warranty. My daughter ended up spilling something on it and stripped the paint off, Rooms To Go technician came out and resprayed table which ended up leaving a discoloration. Many calls and emails later extended warranty company and rooms to go refuse to rectify issue since repair was not up to standards. Now I'm stuck with a damaged table, out of money for a warranty that doesn't cover really anything. I will never shop at rooms to go again after being a loyal customer for years.

Purchased a Sealy mattress from here, had it in a spare room until someone moved in six months ago and after sleeping on it there were indentations. Had an inspector inspect it. Found it to be defective BUT we had to pay an additional “transfer” fee of 101.00 to pick up the defective mattress and deliver a new one. I find it repulsive that we had to pay additional monies and were inconvenienced because Rooms To Go has inferior product. I will never set foot in that store again.

I have now been burned twice by RTG. First purchase of a “leather” sectional Jan. 2013 - after 2 1/2 years fabric peeled off. RTG gave me full replacement value and we picked out 2 “leather” sofas. After 4 1/2 years the fabric is coming off. RTG will only give me half store credit for both sofas. I refused this offer because I will not be burned a third time with poor quality living room furniture. Sofas should last more than 4 1/2 years. Customer service at RTG said that they did not have to offer me anything because the warranty was only for one year. If I could give zero stars for the living room furniture at RTG I would. Please don’t waste your money shopping at Rooms To Go unless you want furniture that doesn’t even last 5 years.

I bought this Sofia Vergara sectional couch with chaise lounge in December 2015. The couch is now 3 years old. In December 2017 the couch started to peel. When I called customer service they said there was nothing they could do. They said the couch had been discontinued and it was only under warranty for one year.

When I purchased my furniture, I was told by the Sales Person, Gene ** in The Colony, Tx. that the furniture was under warranty for 3 years for anything that happened to the furniture...be it wine spilled on the furniture or other accidental incidents!! There were no exclusions per the sales person. When I called RTG they sent a representative out who said he was ordering the part and it would come to me and to call and it would be fixed. I’m now being told that it will NOT BE FIXED!!! I take very good care of my home and furniture and I feel I’ve been totally misled!!!!

I was unable to find the accent table that I was looking for in the show room. I was shown a picture of one that met my expectations. When I purchased it I was unaware that I would have to assemble it. I thought it would be delivered and assembled the same as the rest of the furniture that I ordered. The item was delivered about three weeks later then my other order. It was left in a box at my door. When I called customer service I was told that some items come unassembled. When I requested to return the item I was told by both customer service and the show room that they do not except returns on orders that they sell from other vendors. That is an unacceptable policy. I don’t know of any stores that do not except returns. I am 69 years old and unable to assemble the item myself. I am so disappointed with an unassembled item sitting in my closet that I can do nothing with.

I purchased a 3 seat couch with a chaise lounger on Nov 20, 2019 in Greenville, SC. William, my sales person was awesome. In Dec I switched my lounger to the other end of the couch and soon realized that something was wrong. Cushion just did not fit right and was very uncomfortable to sit there. On Dec. 20, 2019 I spoke to C/S and she suggested due to Jan 23, 2020 being the next time a Technician would be in my area, that she order a new cushion. So she did. I called in 5 business days, as directed to get a tracking # for the new cushion.

We bought our couch which was a $3000 investment about a year and a half ago. After about a year the cushions broke down and now are extremely uncomfortable. We called the Rooms to Go customer care which sent us over to the warranty department as we had purchased the extended warranty plan since it was a $3000 couch. They sent a tech over to “fluff” our cushions which I had done many times and rotate the ones I could.

My couch motor broke. The tech said it would take only 2 weeks. 1 month later, customer service is saying up to 90 days and are extremely cold and hateful and should not be in a customer service job!!!!

My daughter bought her first bedroom suite on her own when she moved out. It took a month to get it and when it arrived she was excited until she opened all the drawers of the side tables and the dresser. It was hard to pull out and push back in and some drawers are crooked. It's cheaply made. I would not waste my money buying furniture there.

WARNING. Before I get to fabric and seat cushion foam, let me warn others. This is based on two sofas, one a regular style couch and the other a 2 piece sectional. You owe it to yourself to really think about how often the couch will be used and how important comfort is to you, before you buy! If you want a sofa you can "plop down on" to watch tv or read or sleep on, you will be greatly disappointed. I feel the design of the wood frame under the seat cushions could very easily cause injury. The wood frames of the sofa I bought and the sectional my daughter bought aren't designed for comfort other than for sitting upright.

When we purchased furniture at Rooms To Go we were excited about our purchase but things were off starting with the delivery. Lamp shade was bent to which the delivery guy said, "It’s ok it’ll pop back out." I called and demanded a new shade. Then the living room set we chose started ripping. We called and they said that wasn’t covered under the warranty. The dining room table we bought turned out to be particle board and not wood. Never again! They hook you with special offers to which our offer was a tv. Turns out to be the only worthwhile purchase in the whole deal. Stay away from RTG!

My couch cushion is coming apart at the seams and it hasn't even been a year yet. I call customer service to send someone out. I called on Dec 29 which I was told someone for the customer service would give me a call that week. A week goes by no call and when I call back in I'm told we talked with you. That was a lie. So then they finally call on Tuesday and say they will set up a tech to come out on 1/17/2020 between 2-4. Receive a text message it will be 1/17/2020 between 8-12. So my husband takes the day off from work to sit home and wait.

We are VERY disappointed in the service we are receiving from Rooms to Go Kids! We paid $2000 for a set of bunk beds for my daughters and were so excited to have it delivered. On January 8th, our delivery was scheduled between 2 and 6 pm and they didn’t show up until almost 8 pm. We understand things happen. The delivery men were friendly and very apologetic for the late time. When they got the pieces off the truck, two of them were broken. One was cosmetic, the other was structural. They said it could not be set up because it would not be safe because the desk held the weight of one side of the bed. They left and left all the pieces of furniture in the room making the room unusable for our girls.

My husband and I purchased 2 beds for our kids (ages 1 and 3) back in November 2019. We left for Thanksgiving holiday so we did not get to try out the full size bed. When we came back I purchased sheets for the full size bed and as I was laying on the bed trying to put the sheet on the corner I heard a crack. I lifted the mattress and realized the wood planks were broken. I called the store and they sent out a technician. When he arrived the first thing he asked was, "Why didn’t you purchase a box spring?" I told him I was not aware we needed one. Anyways... he replaced the wood planks with 3 metal rods and told me that I still needed to purchase a bunkie board. I called the store again and was told I could purchase the board for $59.

We purchased a bedroom set a little over a year ago and are having trouble with the baseboards splitting. They said out of warranty bed politely. They do not stand behind their products or seem to care once they have your money.

If you want to buy quality furniture from salesmen you can trust. do NOT buy from RTG!! They will upsell you a warranty that covers nothing you will ever try to use it for. The salespeople will treat your concerns with a grain of salt after you purchase the furniture and RTG will not even listen to their own repair technicians. If you are desperate and willing to take advantage of their “deals” do not use their credit because the furniture won’t last as long as the payment which will definitely hurt your feelings!!

I purchased 5000.00 worth of furniture from Rooms to Go in November 2019. After waiting for three weeks for delivery the furniture finally came. The delivery guys dropped the sofa on my flagstone steps and broke them. I reported this immediately to the delivery company which by the way is not rooms to go but a company hired by them. I was told my steps would be fixed after they got statements from the delivery team. I made several call and emails over the weeks to both the company and rooms to go. Now in January 2020 I get a email from the delivery company saying they won't fix my steps unless I have a video of them dropping the sofa on the steps. I will never purchase anything from rooms to go again. I recommend no one else do either if you don't want a damaged house and you being stuck with the bill.

This experience has been a nightmare! I purchased a bedroom set for my daughter. Of course pieces arrive defective. While I'm waiting for them to get fixed, I purchased a tv stand, and a dresser for my daughter. The tv stand has a back piece, that I had to replace 5 times! Because every time it came defective. The way they fixed my daughter set wasn't good so I asked to exchange. What she chose was custom made, so we waited 6 weeks. Then they called me, saying the foot board got damage, so they sent a frame. Had to wait another 10 days. When it finally arrived the food board was defective again! After waiting 2 months for new pieces, now they calling again, day of delivery saying the foot board is not available!!!! This is the worst Customers service I ever dealt with, just unbelievable!!!! And the Representatives don't care about nothing!!! I will never set foot in the store again!!!! Spend your money elsewhere. This is not worth the headache.

Rooms to Go 1. Do not give a "**" about Veterans for any discount and claim they donate for Veterans, but how do we know is true? 2. Do not give a "**" about New Customers, customers in general or Returning Customers. 3. We bought furniture over there in the past month and just got delivery today and everything was wrong with the order we thought we placed. Even asking a Latin SALESMAN, so they do not think we misunderstood, because of the Language, the Latin SALESMAN wrote in wrong and we did not get all the 3 seats electronic, regardless if they charged for it or not, because that is what we ordered.

Purchased a queen sleeper sofa online $800 with mattress $150 and delivery$120 December 2018. When it arrived it was the wrong item. Nonsleeper sofa so I had to return it. I should of returned it and cancelled my order. Instead, I agreed to have the correct item sent out. It was received and was placed in my living room area. We noticed a brownish color on our linen and mattress after months of it being at our home. OCTOBER 2019, we noticed the metal frame was completely rusted causing brown residue to appear on our sheets and mattress. We reached out to Rooms to Go to inform them of this issue and was told that its not covered under warranty.

I walked in a Rooms To Go location in Frisco, Texas on Sunday January 5. (near Highway 121 and Parkwood across from an IKEA store.) Not one Rooms to Go sales person acknowledged me. I walked the whole store looking at living room furniture. I got to the front of a store, a sales person finally saw me; yet, did not ask if I needed any help; it was as if he didn't want to help me. I told him that not one person offered to wait on me, and neither did he. I walked out. There was no excuse to be ignored like that. I went to another furniture store and was treated kindly and with regard. Giving them one star is more than they deserve!

The only thing that made me sad is that the sales guy did not tell me that my item cannot be set up because it contained glass. I paid over $300 for this item, it should be someone on the truck. They can put it together. So stupid of an excuse I was given. Disappointed.

We bought this patio rectangle dining table (SKU7506612P) less than a year ago, and some water stains doesn't came off. Customer service says that we should maintain the table clean of water, but this is a PATIO furniture that is supposed to be outside where rain happens....

I purchased a bedroom set for my daughter’s room the weekend before Thanksgiving. I was told the bed she wanted was on back order and couldn’t be delivered before December 28th, 2019. We scheduled the dresser and end tables to be delivered December 2nd. They came an hour later than the four hour arranged time and just dumped the furniture in the room and left. I asked why they didn’t removed the boxing, I was told they didn’t do that. I had to wait until my husband got home that evening to check to see if anything was damaged, thankfully it wasn’t.

Purchased a sectional from our local Rooms To Go store. The experience and customer service within the store was wonderful. The day of the delivery was also a good experience however, two right arm recliners were delivered instead of one left arm and one right arm. The delivery men stated they would leave it there and open a work order to have the correct one delivered.

We purchased a mattress here. The sales lady pressured us to buy a mattress protector as it acts as a warranty to the mattress for stains (although we were never given proof of this). We purchased their top of the line mattress protector as we were told it was cooling. We brought it home and it was hot, plastic feeling and would not physically stay on our mattress. We went to return it and was told sorry, all sales are final. There are no signs anywhere and at no point did our sales associate tell us this.

We purchased a couch and love seat from Rooms To Go ten months ago. It now looks ten years old. We also purchased the warranty and we told by the salesperson that if there was an issue it could be returned. We contacted the customer service department to explain the issue with the fabric on the furniture and asked that they send someone to look at it. They finally did send someone after calling them 3 times. The customer service rep that came by said they had received other complaints about this particular fabric and that after he submitted his report with pics, there would be some type of restitution.

I am totally disappointed with Rooms to Go delivery service and in general their customer service. I bought a dining table worth $ 1500 from RTG during Thanksgiving. The only reason I bought it right away was because, they said it will be delivered on December 4, 2019. They delivered a defective piece on Dec 4 and told me that they have to reschedule delivery after a week on December 12. I waited at home for the entire day. In the evening they told me that the truck broke down but it will be delivered late. I was waiting until 10 pm. At that time, they called me to tell that it will be delivered the next day. So, I was at home again the entire day on Friday Dec 13. Again, they call in the evening to tell me that the driver didn't have that piece on the truck and hence will be rescheduled to Wednesday Dec 18 between 1-5.

We went to Rooms To Go in Waterford location store #110 on 11/29/2019 to purchase a New All Leather livingroom furniture. We were greeted by salesman **. We were told this sectional is all leather made from Eric Church selection Highway to Home. We paid over $4,900.00 and received $200.00 certificate to be applied to the purchase. We were promised delivery for (( Christmas of 2019 )) by the salesman. We went ahead and donated our old livingroom set. We were told to come back on the 16th of December to apply our $200.00 certificate to our balance. When we returned to (rooms to go) again we met with ** the floor manager as he said ** was off but there is a problem with our delivery date now!!! We should get these sometimes in January 2020!!!

My six year old couch fell apart!!! What junk!! I can't believe that I wasted $3000. on a living room set that has not lasted but 6 years! I have had other furniture that has lasted years and years!! They don't stand behind their products and I will never purchase another thing from them!!! I would send a picture, but can't seem to.

I paid almost $1000.00 for a dining set and $150.00 for delivery and set up. They came almost three weeks later, brought in a giant glass tabletop, four upholstered chairs and metal for the bottom assembly. Placed everything in the middle of my home blocking the entrance to the back of my home (bathrooms and bedrooms), kitchen and entry door. Glass was propped up against the door. Told MY DAUGHTER they forgot the hardware and drove off. Did not tell me, did not ask if they could leave it, did not rearrange so we could safely access our home and I had to call customer service to inquire as to what was happening, why my table was left in the middle of my home unassembled and if they were coming back.

I had the worse experience ever. We spent 10k and almost every piece came damaged. We complain to the customer service, they sent the technician to my home. He saw everything and requested new pieces, however, they came all damaged again. I'm waiting for the third time those furniture and praying for it come right.

I bought two lounge chairs and a beautiful tan sectional sofa five years ago from RTG. The so-called leather chairs started cracking and inside stuffing was showing after six months. RTG was good about replacing the chairs and they are still good. The sectional couch just started cracking really bad about a month ago. Now we have no children, rarely any company and we sit in the kitchen most of the time. This sectional is in a living room that is rarely used. I called RTG and sent pictures of the deterioration and They offered to give me a $250 discount on new furniture. However I turned it down not wanting to have to replace it every five years. I thought RTG had better quality furniture than that but I was wrong. Stays pretty for a while but watch out later.

The quality of the furniture is low. I've had bad fake leather crack after 3 months, and the replacement couch we got through diminished value store credit... the padding started to fail after 6 months.

I was very pleased with the financing options, especially the interest free promotional plan. I was very pleased with the instore, online and closeout shopping experiences.

Let me start with saying that RTG DELIVERY IS HORRENDOUS!!! Damaged furniture, disassembled parts, missing parts!!! You name it!!! Also, RTG customer service is even worst!!! Nobody cares about the issues you are having with delivery!!! They are so unconcerned and don’t have an ounce of sincerity behind their apologies!!!! Once they have your money....you are SOL!!! I’ve spent a tremendous amount of money with RTG but never again!!! First and last time!!! I will be taking my business elsewhere in the future..I Do not recommend this place AT ALL!!!

In October of 2019 I bought a dinette set and when it arrived it was damaged. I paid for an extra service fee and the delivery service folks were in such a hurry...that they did not see the damages. Called RTG and I had to wait a week or more for another table top and 2 chairs to be replaced. ANOTHER damaged table top after waiting more than a week and asked that they check the items before delivery!!! SO ANOTHER week or more of waiting for the replacement!!!! Spent an entire day waiting for a delivery that was AGAIN supposed to be checked before delivery and GUESS what? Another totally damaged table top! I specifically asked that if the table top was damaged take the set that was in my home back and credit me. NOPE! The delivery folks said that they could not do this, it was not written on the order...sorry!!!!

I am a U.S. Veteran who recently bought furniture from the Stafford location about month before it was supposed to be delivered to my apartment in Katy TX. The delivery was scheduled for 29 NOV 19 which was the date I was supposed to move in. I received a text that the furniture would be on its way and deliver was between 11-3 PM. At 1:00 PM I received a call from the Rooms to Go shipping personnel and was told that the truck carrying my furniture had broken down. I can tell you this was a lie because the company they use to transport their furniture, I have a friend who works for that company and he state: "There was nothing wrong with our truck. They overbooked and they did not have enough people working to make the delivery."

I bought Living room set including rug. Note that although the price seems fair for the furniture they add on a lot of upcharges. They require you to purchase their furniture insurance on each piece of furniture. There is also a delivery charge. I had problems with my delivery. I was told delivery was between 10am and 2pm. The time got changed multiple times and when they were not here by 6pm I canceled that day. I did finally get it a few days later. I had a rug that was too big and they would not refund me. There was no service recovery help! Beware. Lots of furniture places to choose from. Stay away from R2go!

I really enjoyed my experience when shopping at Rooms To Go. I bought a leather couch from them, and it was a great shopping experience. They were so nice and friendly. No sales pressure at all. I also like their interest free purchasing option.

Bought a lot of stuff from them. My 3 pcs Sofa starts problem after 2nd months. Technician come to home 2 Times. Fixed the sofa. Now sofa start peeling. 5 months old sofa set. Called customer service. They refuse exchange. We bought extended Warranty and it's not cover they said. Horrible experience. Don't buy Extended warranty. It's not cover anything.

I shopped for a large bookcase (five or more shelves). RTG had four from which I could choose. The prices in the store matched the prices online. The store salesperson quoted me a price for delivery that matched the one listed online. The return policies in store and online matched as well. The store employees greeted me and my salesperson treated me well without trying to anticipate my questions. I ended up not purchasing any bookcase from RTG because the price point was just too high for what I'm using it for.

The staff was very helpful and knowledgeable about the furniture and the after purchase delivery was very fast. The items arrived without damage and wears well. I had no need to use the warranty as the furniture is sturdy enough for everyday residential use. I had friends who purchased similar products from the furniture store and shares the same experience that I have. No problems with the furniture after a few years. I will purchase from this store again whenever I need furniture.

Some years ago I purchased approximately $3500 in furniture. I bought a leather sofa and love seat, black and a beautiful oak wood bunk bed. I went to the outlet store in Sunrise, Florida. Customer service was great, and the furniture I still have. The sofa set is as good as when I first purchased it. Definitely recommend this store.

I enjoy the selection of furniture at Rooms to Go, I especially like the Cindy Crawford line. Over the years I have found several peices of furniture there and the quality has always been excellent. I had an issue once where I needed customer service. It was regarding a missing pillow for a sectional couch I purchased. They listened to the problem and addressed it promptly. I found the floor sales people to be knowledgeable.

We order to over $7000 worth of furniture from Rooms to Go back in late August. When the 1st shipment arrived the bedroom furniture was in multiple colors. And one of the bookshelves which cracked in the bottom corner. The driver said that he would put on order to bring a replacement back for that bookshelf. It took almost a month to get the bedroom furniture all the same color. The driver never let the company know about the damaged bookshelf.

We gave the furniture salesperson our budget and size restrictions. They did a great job at finding the perfect fit for us. They even had multiple family members with the same couch so they knew it lasted and held up well. We also got our mattress from them as well. We've owned everything for about 10 months now and no problems so far. Rooms to Go also offered in house delivery which is wonderful for households without a truck. Would highly recommend.

The service and quality of the furniture was excellent. The price was a bit steep but it was well worth it because of the durability of the furniture.

My experience with the store was great, the employees were friendly and helpful. The store is reasonably priced but after I've used the couch for a while I realized the quality was 4 stars versus 5, but that still means it was pretty good quality.

Anyone who shops at Rooms to Go...don't waste your time and money. They damage stuff and try to deliver with no cares about the inconveniences. I recently purchased furniture from Rooms to Go, Ashley Furniture, and Lazboy, Rooms to Go is the only one that damaged items I paid for ($4500 worth of merchandise) and basically told me "oh well, too bad". I will never shop there again and can't stress enough that they only care about money, not their customers' satisfaction.

Careful with their "all leather furniture". After awhile the "genuine leather" furniture piece starts to flake off the piece. Fake leather! Not worth the paper receipt they give you.

Rooms to Go. We purchased $7000 in Furniture from the Sarasota, Fl location in April. Upon purchasing we specifically asked about the longevity of the furniture especially the cushion cores as we didn’t want to have anything that would break down prematurely. For example loose fabric on cushions caused by cushion cores that would break down. The salesman gave us a whole spiel about how the ‘Cindy Crawford furniture is a double core for the cushion and it’s really great furniture. He went on to tell us how all of the furniture in the show room has been in the show room for years and it constantly gets used by people trying it and look how great it still looks.’ Basically he gased us to make a sale.

I would not purchase a plant from Rooms To Go. I spent almost 30,000 to furnish two homes. They had to replace my sofa twice which they knew was faulty within the first year. 8 months later I explained the same problem was occurring. Was told too bad out of warranty...Great customer retention. Please don't make the mistake I made. Shop somewhere else. Manager didn't have the courtesy to call me back. Forget customer service. They would not throw water on you if you were on fire.

As a paying customer I was given wrong information which is causing me additional unnecessary money. The internet sales rep that could clearly see I was given wrong info was not empathetic at all and continuously refused me a manager and then hung up on me and told me to just keep calling in hopes I would get a supervisor and finally after 5 calls I did. He agreed to listen to the call but still no empathy and care for me as a consumer. I am highly disappointed.

Very Good experience with fast delivery and set up. Lots of items to choose from. Very friendly and helpful sales people who know their stuff. I recommend watching their ads and sales and getting a good bargain all the wonderful items they have to choose from.

Rooms to go is a great place to shop. Got my furniture and washer and dryer from there. They delivered and installed my table with no problem. They came on time and were very nice. Customer service was great. All questions asked were answered and were very informative. Would definitely recommend people to go there. I'll definitely be going back whenever I need anything for my house.

I bought a living room set in 2015 and my electric recliner and bought the warranty and was glad I did, because this year the recliner had a problem with the motor. They sent someone to look at it and since they didn't have anymore of the same one I got a better one. And since I loved the one they substitute I went and got the matching pieces and I am happy with them and they told to get the warranty just in case.

My experience with Rooms To Go is very disappointing. Upon delivery three out of five items were damaged and or incorrect as ordered.

Good selection for all furniture needs. Color choices good, options on sizes and matching items better than most stores. Delivery options were accommodating. Many financing options to get purchase affordable - because they do not discount much from advertised prices. Stores are easy to get to and many locations. Longer hours of operation make visits to stores by busy people easier.

Before marrying, my husband and I visited Rooms to Go to purchase our entire living room and dining room sets. We were so pleased with the associates and customer service that now, 14 years later, we were going back for a replacement sofa bed. After searching and searching, we finally landed on a sofa that would fit our needs. When it finally arrived, it was damaged. All the parts and pieces were there, but the feet could not be attached because there were no holes bored to screw them in and the cushions were mismatched from other sets as well. Not to mention the delivery people ended up damaging our hallway in the process of delivery.

When my husband and I walked in store we were immediately greeted by a store employee. She was very nice and helpful. Asked us what we were looking for, type, brand, etc. She showed us some beds and explained the pros and cons and prices. She let us look around without bothering us and then came later to see if we found anything we liked. After we picked our bed she explained the paying options we had and then helped check us out and made a delivery date to our home. Overall, it was a nice experience.

I have recently bought bedroom furniture for myself. Love it! Quality is great for the price. Trustworthy!! My furniture has always been from R-T-G. My living room leather couch set, with great looking tables is 12 years old...still beautiful. The sales assistants are knowledgeable on quality of any piece. If you are like me, questioning material as to durability, maintenance, return policy and delivery...I have never been disappointed. I love the way business is done with them - with a smile. I go home satisfied that my choice was good!

I purchased a daybed with a trundle and they brought the wrong bed not once, but twice. Each time I had to wait a month for them to bring out the correct bed. Ridiculous! The salesperson also misrepresented the trundle as a pull out and pop-up. When I called customer service, they told me that I would have to contact the showroom to resolve it; not customer service! Customer service told me that they don't even sell the pop-up version of the trundle; however, we were told differently at the showroom. Customer service also told me very comfortably that they don't offer returns because it is a preference.

I ordered a sleeper sofa for around 12002 online, and scheduled it for Friday deliver, they called back with voicemail saying glitch on website, can only come Saturday. No one came Saturday, now they are saying can only come 10 days from today. Will never shop here again.

I have been what I think a LOYAL customer since 2007 and I made my most recent purchase on 09/25/2018. My purchase order number is #**. To start out, this has been a nightmare. I have not heard back from **, your claims specialist since December of 2018 and she refuses to cooperate. Here are the facts below.

DONT BUY DONT REGRET. Worst experience ever. They will send you a hard couch even if you selected the softest one (Their manager Todd said it's different in the store, since lots of people sit) lol. Cant wait for 1 year to make it soft, I have purchased soft couches from Burnett Road before. Once you pay thousands of $$ Nobody cares in Rooms To Go. $2700 trash I regret. P.S They don't return. I am not happy with the purchase. Also be ready to accept missing parts when it's delivered and they will take another 10 days to rectify the mistake since they don't have express delivery for already delivered items or you say “on MONEY that's already in their account.” Had the worst experience at Rooms to Go! The sales person Micheal lied to our question and now he flipped with what he said. Plus the worst customer service ever. I wouldn’t recommend.

We purchased $18,000 worth of furniture from RTG. The delivery people were very nice and cautious. A few pieces were damaged and a chair came in the wrong color, in spite of the box saying the right color. Everything has been replaced and we are very pleased.

I purchased $7K worth of furniture from RTG for their Labor Day sale in September 2019. Although delivery was slow, I finally got my last piece November 2, 2019, and can say I am very happy with the prices and quality of furniture. The slow delivery was 75-percent my fault because I would only do Saturday deliveries & I did go back and change some items in my initial order. I ordered a complete living set, dining room set, and bedroom set. The dining room set came in was the right style, but I wanted a countertop set. I went to RTG the following day they set up a new order for the countertop dining room set and the upcharge was only $50 more for the more expensive countertop set.

I just purchased in cash my 3 year old daughter's first bedroom set. They have absolutely ruined the whole experience for her. Delivered the bed without the hardware or mattress!!! I called to have them rectify the situation and I was told there was nothing they would or could do about it. In others words too bad!!!! How do companies do this? Where has the personal part of retail gone? My daughter is broken hearted because now she has no bed to sleep in and her room is torn apart. Please don’t buy anything from this company. I will continue to let everyone I can know how horrible they are.

I recently moved to a new city and spent more than $3000 on new furniture at RoomsToGo. Part of my purchase included a bedroom set that came with a Therapedic Allington mattress. They did not have a sample of the mattress in the store to try out, but the salesperson assured me that I would have 30 days to make a decision about the mattress. I should have known the deal was too good to be true. After one night on the mattress, I called customer service to complain about the metal/plastic "piping" that dug into my flesh when I sat on the bed. We had a long conversation about options. Basically, the customer service agent told me that I'm screwed...They have a NO return policy on mattresses, UNLESS you want to turn it in for a mattress of greater value. I think it is interesting that they are willing to take the mattress back if you want to pay more money, but they will NOT take it back if you just want a refund to purchase a mattress elsewhere.

We ordered a Recliner Sofa from Rooms to Go and when the set arrived, it was totally different than what we ordered. We ordered all power, they sent one power, one manual, other than that the delivery guy couldn't fix the sofa since it had two left arm. How can they do that. Apart from that the biggest issue is it's a hard rock, the one we ordered was fluffy and soft. I didn't pay 2700$ for this piece. Bad service. No calls since 4 days. Every time I am calling and none of their people are ready to refund the money. I will have to go make a deal I guess.

I purchase a set some years ago. It was the formal living the least used room in the house. It started in late 2017. It started peeling. I notified RTG. They said it wasn’t much they can do. Now 2019 still the least use room and the set was supposed to be dark brown leather. Now it's spotted light brown cloth. I thought it was a great set of Furniture and would last is why I invested in it. Every one doesn’t have money to just continuously purchase furniture but hey you live and you learn. Sincerely a piss Customer.

My boyfriend and I chose Rooms To Go to furnish our newly renovated living room based on numerous glowing recommendations from friends and family. We couldn't have been happier with our choice and largely due to our experience with our incredibly attentive, friendly, knowledgeable, relaxed and patient sales associate, Billy **. Billy took a genuine interest in our furniture preferences and needs as he patiently answered our questions and guided us through finding and selecting the perfect sofa, loveseat, throw cushions, area rug, side tables and lamp with absolutely no pressure or impatience.

We purchased a sectional sofa almost 2 years ago and purchased a 3-year warranty, total $2450. After only a few months the cushions started sagging badly. RTG sent out a guy who “wrapped” the cushions. Horrible job and it did no good. After second visit a guy took pictures and claim was filed but denied. Warranty is worthless! We are stuck with a poorly made sofa, so uncomfortable and now ugly because cushions are so broken down. I would never recommend RTG to anyone! Big Lots has better quality!

This is the second bad experience I have with Rooms To Go. I bought a beautiful Gathering Table SKU 43127100. I did not extend the table right away. Therefore, when I did, the pieces broke and the table nearly fell on us all. Because it was out of warranty, one year, Rooms To Go does not have to be accountable for providing any support. I see there are many similar instances to their fraudulent business. DO NOT buy a mattress from them either, it will truly sink.

There was a mark left on our white couch after we had our feet on it with white socks on. We filed a claim. Without them coming to look at it they felt that it was “dye” and sent us all of the warranty pages that state that dye is not covered in the warranty. It was not dye (how do white clean socks leave black spots on a white couch?) and after sending back and forth several emails they stated “sorry we can not help you”. They refused to listen to us and basically just showed us off. We do love the sofa itself but their warranty coverage and company is not worth the money.

We purchased a sectional with motorized recliners. One recliner motor failed within 1 year, they replaced it. The replacement unit failed again within a year, and they will not honor the warranty. The supervisor was rude, disrespectful, and hateful. This was at the Grapevine, TX location. I will NEVER, EVER spend another penny with this company.

Daytona Beach. Bought a $3000 adjustable bed-within the first month, one side quit working. Called the company (Reverie) a very rude person wanted to charge $300.00 for a service call. Called Rooms to Go and they wouldn't come out. We finally unplugged it and reset it. Now, 1 month later, same problem. Rooms to Go said we were on our own, (rude nasty female manager). So here we are out $3000 and the bed doesn't work.

Bought a new bedroom set before closing on my new house. Put money down on it. After I closed on my house went back to store to make arrangements and final finances then to find out they said they had to order it. You would think that they would have done that with my deposit. Got the frame and mattress, 30 days later brought the nightstands, headboard and dresser. About 30 days later they brought the mirror and when moving the dresser the top came loose. Never even put items in drawers yet. Now problems with mattress sagging. Returned the set except mattress and they are sending supposing another mattress out Tuesday.

Purchased a box spring and mattress from Pensacola Rooms to Go. When it was delivered we found we couldn't use the box spring since it made the mattress chest high. Two weeks later we were charged $300 more. Because we sent back the box spring we lost our $300 store credit. We should have kept the box spring and sold it on Ebay or burned it to save $300. Such lousy customer service! Salesman Randy would not even return my calls! Save your money. NO RETURNS, NO CREDIT, NO SATISFACTION!!!

We received our beautiful Cindy Crawford Sleeper couch this week. Unfortunately, it is unusable as a sleeper do a metal reinforcement bar that runs horizontal under the mattress. After doing a little research online I discovered I am not the only customer with this complaint. Anyone over 150lbs in our family feels this bar in their back immediately upon lying down on the mattress. In fairness, no one expects a sleeper sofa to be as comfortable as a bed, but this is simply unbearable. I have double checked and this is not the removable bar. This one is riveted onto the frame. We purchased the upgraded mattress which apparently makes it even worse (easier to feel through the mattress). Super disappointed and can't even get a live person in Customer Service to answer the phone.

I just Purchased and got my Queen Mattress Set. The delivery guys were wonderful. But the Mattress Set does not fit my bed, There's a big hole between the mattress set and the headboard of the bed frame. NOT HAPPY!!!!

I bought a full set of furniture that included a lamp. The sales representative told me that the lamp was part of the set that I purchased. He used this argument to convince me and my family to buy the furniture. I decided to buy the furniture and I signed the documents. The salesman gave me an invoice but I didn’t review it at the time that he gave me. This was my big mistake because I thought that a big store don’t lie to the buyers but when I reviewed the invoice I saw that the salesman charged the full price for the lamp that he told me was free because came with the fur furniture.

I just buying one dining table in layaway and they Never explain that the layaway is only for hold the price. And when I went to pay off they said, "We don't have any till January." And I said, "No. Just give me my money back." And they said, "We can't" so I lost my money.

By far the worst experience ever. Ordered my furniture online 9/29, selected the express delivery option for an additional $99. My sectional was scheduled to be delivered 9/30. The time frame giving was 7 am to 10 pm which is all day. The delivery driver called at 6:48 AM and left. Due to bad reception in my complex I expressed my building # as well as Apartment # in the suggestion box. Instead of the driver doing his due diligence and going the extra mile for great customer service by getting out to knock on the door he just left. Didn't answer any of my calls or texts. I called customer service all day starting at 8 AM and finally got a conclusion this evening around 6 PM. The Rep ended up putting my delivery on a truck for Saturday, which is almost a week from the promised date. This is very disappointing. The only upside is the Rep "PROMISED" to refund me half of the delivery fee. Sadly to say I will not be a returning customer.

We bought a floor model mattress and adjustable base the other day. We picked it up today. It was wrapped in plastic and when we got home we saw they hid defects from us. The mattress is ripped on bottom and the adjustable base is damaged. They should have shown us the product before they wrapped it up and hid the defects. Before we unloaded it from.the truck we called manager David, whom wouldn't even disclose his last name. They know they damaged the mattress and base but had no problem putting plastic on it and loading it. They never gave us opportunity to look at product or suggested it. I have a large line of credit with them and will be closing my account after 15 years. This is not how you treat long time loyal customers. David could care less and was extremely rude. Take your business elsewhere, somewhere they actually care about their customers. I've purchased over 10k in furniture over the last 15 years. So frustrating.

Good Evening, I am very unhappy with Rooms to Go!!! ???? My husband and I purchased bedroom furniture from Rooms to go in August. When they delivered it we noticed that the night stand was scratched and dresser and mirror was damaged. We called them back to have them exchange it out. Here it is September 23, 2019 and we got our replacement. Then we noticed that the night stand had a scratch on it again and the dresser had another scratch on it.

I bought a brand new bedroom set from RTG for a total of a little over $3000. I was approved for their credit card which allows you zero interest for a set term. Everything was great for a year, which is the amount of time that the furniture was warrantied for. After having the set for 18 months the wooden support beam that supports the middle of the bed has broken and is is no longer attached to the frame. The middle of the bed is like sleeping in quicksand because of the sagging.

Recently purchased a living room set and tables from the Baton Rouge LA store. Love my furniture and can't say enough about my Sales Associate Angelle **! She went about and beyond to get me just what I wanted. I changed my mind at the last minute and she didn't miss a beat making the changes. She was always available by phone or text and followed up in a very professional manner. Go see Angelle. You won't be sorry!

I was frustrated by the team's lack of understanding around their "financing" option and how to work together when a customer has a purchase that includes more than one "area". Opening a credit card in my name is not financing, and is not the same as how you finance a car. The manager then blamed the credit card company and didn't follow up with me, even after two explicit requests that I be reached. If you can't pay cash, don't shop here.

We have always loved the prices and quality of Rooms to Go BUT, Unfortunately we will No Longer do business with them. We purchased just over $5,000.00 with them and anxiously waiting for our furniture. We received a call today (9-13-2019) that our delivery was on the way. I asked them to please either wear booties or remove shoes ONCE they are in the home so they don't track germs, mud, fecal matter or whatever is stepped on. (We do not wear shoes on the floors we lay on and or walk on.) My wife just recently coming off Cancer meds & patient and we don't want her low immune system be compromised as she gets stronger.

What a nightmare! I bought a a sofa, loveseat, swivel chair, and ottoman from RTG Vero Beach, FL. I didn’t realize the salesman slipped in the warranty that I said I didn’t want. The delivery date was about 2 months away since 1 piece was on back order. I also purchased a floor model smaller couch. I asked the salesman if the delivery people would put my old sectional, and a heavy wall unit at the curb. He told me me they would put the sectional at curb but since the the smaller couch was a floor model they wouldn’t move the wall unit. When they came to deliver floor model I told them that if they would move wall unit to curb I would “pay” them on the side and nobody would have to know. They did.

I traveled approximately 157 miles one-way to visit the Rooms to Go showroom closest to my home. My first visit was to see what was available and the second visit was to order 3 couches. On my first visit, we obtained a card from Tracy **, sales associate. Thus, our second visit, was to complete our transaction with her to purchase the couches and added a $400 delivery fee for, what she explained, to include delivery, removal of the existing 2 couches, and set-up of the new furniture. She explained that 1 of the couches we wanted was not in stock; therefore, we would have to wait from July 13, 2019 until some time in September to receive the delivery. She gave me all the paperwork. I should have read the fine print.

We had purchased a light colored cloth love seat in August 2018 for our son attending ERAU in Daytona Beach. Our son called one day soon after & said he didn't like the smell of this love seat! He said he sprayed it with Lysol over & over he said. Come to find out when we went down to move him from school to his job in Huntsville, AL. He had told us that he just never was using the love seat all year because this smell kept coming back. I called Rooms to Go & they said they would send a rep out to inspect this item.

I purchased a $400 dresser for my daughter's room the end of July 2019. The dresser was delivered and the drawers were misaligned. When customer service called to see how everything was I told her the drawers were misaligned and looked a little odd. She said she would put in an order for a replacement. When the replacement came (the 2nd dresser) I asked the delivery people to see it prior to bringing it into the house. The drawers were in worse shape so the delivery person took a photo of the dresser and said he would show the store. I did not take possession of that dresser because it was worse.

My husband and I purchased a new home and decided to get new dining and living room furniture. We visited a store in Fayetteville, NC and our experience with Ms. Jaki ** was amazing. We were so pleased with the experience that we ordered a few items online. Our online experience was ABSOLUTELY TERRIBLE. But please allow me to start with the shipping of the items we picked out in the store. Ms. ** told us that our items would be on 2 separate deliveries due to back order and we were ok with that. What we were not ok with is each time a delivery was made something was forgotten! The first delivery was our dining room and living room furniture. RTG forgot to pack our dining room table so all we received was the dining room chairs...

Delivery guy drops recliner/motorized. It’s broken off the bat and no customer service via phone- I have to drive back to the store- had issues years ago. Never again. 1 hr on the phone waiting during my job hours. Look elsewhere. I bought in Clearwater store- lying sales people. This voice activation phone system is junk- call back took 10 minutes and it’s been 2 hrs. No calls - Diane ** was sales person.

Horrible horrible rude company to deal with. Twice missed delivering to me. They first realized after 2 months of waiting for my furniture that the delivery date was Labor Day and they would not be open. So they cancelled on me. Ok, so they chose the next date, Sept. 3rd. They confirmed with an automated phone call on the Friday before and an email about my scheduled time for Tuesday. The email stated clearly 8 a.m. - 12:00 p.m. I took four hours of vacation time, moved rugs, furniture, stripped bedding to make room for the new furniture I ordered 3-4 months ago. NO ONE SHOWED. I get a call later that day asking why am I not at home. I explained the times they gave me and they get belligerent with me, like it's my fault.

I purchased the fabric field exclusive fabric protection 3 year warranty on a Raf sofa I purchased on May of 2017. I recently had an accident with some wine staining my sofa. I called ROOMS TO GO and notified them of the accident and they sent out a technician which just came with a water spray bottle and a brush to supposedly remove the stain. The stain didn't come out so he advised me that I will hear from ROOMS TO GO within 2 or 3 weeks. It's been 2 months and still nothing. I called ROOMS TO GO customer service and I was told that the stain was too big and was not covered by the warranty. Meanwhile on the warranty contract it says nothing about a specific size of stain which is and not covered.

If you want to be lied to and taken advantage of with no sense of urgency to fix their issues, then this is the place for you. I will never shop here again. I purchased a bedroom set and mattress, nothing turned out how it was suppose to. My bedroom set came scratched and my base that I was told would be massaging was the lower caliber that just raises. This is absolutely ridiculous. Then the financing I was told would be 88 months was 30 months. Called Synchrony Bank and they told me that was set by Rooms to Go and they can change if Rooms to Go called and let them know. I call to tell them and get the base switched as it is not what I was promised, they tell me to spend another 1200 dollars for an upgraded base to get what I was already promised. They never called back about the financing either. I will never come back and if you want honest caring people do not buy from them. I will be contacting my attorney.

We visited the Vero Beach store while waiting for our dog groomer to call us a couple of weeks ago. We fell in love with a couple of living room swivel chairs and decided to make the purchase. Our salesperson, Marcos **, was very professional, knowledgeable and above all thorough. We very much enjoyed the experience of buying furniture from him so we chose to purchase our patio furnishings for our new home from him as well. I already preferred Rooms to Go as a go-to furniture reseller but I know Marcos will receive more calls from us as we continue to furnish our home. We highly recommend asking for him by name!

DO NOT BUY THE JUNK SOLD BY ROOMS TO GO! On July 25, 2016, Rooms to Go sold me a defective Cindy Crawford Home Adelino Leather Recliner for $861.32. The inner supports of the steel base were improperly welded and 2 of the 4 welded joints broke, causing the chair to be unstable. I have removed the base and had all 4 support joints properly welded. The welder advised that the joints gave out 1 at at time, and that it is not likely that I would have noticed the first break. However, the first break put more stress on the base causing the second joint to break, which I noticed. The welder also advised that based on his inspection of the welded joints, that it is likely that the first break occurred shortly after we began using the chair --- during the warranty period. Rooms to Go refused to repair or replace the chair since it was "out of warranty".

We have recently built a new home and wanted to furnish it with new furniture in nearly every room. We visited a Rooms to Go store in Vero Beach, Florida. A salesperson greeted us at the door and offered his help. The salesperson was Marcos ** and his sincere assistance without high pressure was really appreciated. He was patient, helpful and most knowledgeable about the products he sells. My wife had certain ideas on how she wanted to furnish the house and Marcos was able to guide her thoughts into a plan that the both of us got excited about. No one wants to feel pressured into buying something they later feel was a mistake. Marcos put a diverse package of rooms together that took time, but certainly eased our minds on furniture we are going to live with for years to come. My thanks to Marcos on working with us and thanks for the professionalism that he displayed.

DO NOT SHOP here. I purchased furniture from Rooms to Go. Was promised one price then got told after delivery WITH MISSING PIECES AFTER TWO SEPARATE DELIVERIES. Let me add after two deliveries I am still missing pieces and after paying in full for the furniture they tell me they are trying to charge me more money! I had to take off of work missing hours for a second delivery that they messed up on AGAIN. Spoke with corporate manager for her to tell me you signed the papers basically that it’s not there problem that they would be able to do a refund but not make up for the hassle and loss of money that have caused me and my family. I am disgusted with this place would rather go anywhere else and get good customer service and quality. But if you expect the managers of the store or corporate to be understanding? Think again.

Short and sweet: In my case, Rooms To Go doesn't deserve even one star. We bought a house full of furniture including two adjustable Craftmatic Beds, for our newly built home.The house full of furniture was by itself, Thousands of dollars, the two Craftmatic beds were by themselves, almost $3,000. The only reason we decided to pay that much for the two beds was because the sales person said that the reason the beds cost so much, was because they were the "Cadillac" of adjustable beds, AND that they carried a 20 year warranty! We thought it over, and my wife's physical condition merited the expenditure.

I will never order anything else from RTG. My in store experience in Kennesaw was just fine. I was informed my leather sectional would be delivered between 10am-2pm yet delivery appeared at my home at 8:25, with no notice they would be early and I was at work. I had to talk to them through my ring door bell (THANK GOD FOR THAT) because I still didn’t receive a telephone call. Delivery drivers did not offer any alternatives but had begin unloading the pieces of the sectional onto my porch, making me believe the items would be left there since no one was home. I made the tough decision and allowed the items to be placed into my garage, which I could access remotely. Keep in mind, I paid $140 for white glove delivery service which included assembly. I then received a call not 5 min after they left asking how my delivery was.

I experienced really bad customer service after I bought their furniture. NEVER buy their protection plan. They will tell you they will give you new sofa if stains don’t go...but this is NOT TRUE. I called & they told me to fix it myself. WASTE of money & poor service. I recommend never ever buy furniture from Rooms to Go.

I would never in life order from Rooms to Go again. I have had to keep rescheduling delivery because they don't allow you to pick at time. They keep trying to deliver things to my home at 8 am and 9 am when I'm at work. I have called customers several time about time and they are not worth a damn. When I finally got one piece of my furniture because your stuff will not all come together the delivery people broke the foots of my sons nightstand and also delivered the wrong mattress, I have been waiting for someone to look at my son things as well as get my daughter nightstand and get the right mattress. Don't buy from them. Go somewhere else where customers are treated right.

I called in February to set up reoccurring payments and was advised my last payment was in July. I called back in July and we set up the last payment to cover the full amount. I get an email that a payment was made in August 10th. I called and they told me it was an overpayment and I have to wait 30 to 45 days to receive a check. I asked to speak to a supervisor and the entire time he is blaming ME for setting up reoccurring payments the last being in August when I called in July and I spoke to an agent and set up the last payment for the total amount, I'm guessing that agent did not cancel the payment for August.

I ordered 2 bedside lamps and received one. Spent more than 1 hour on hold with customer service. Called the store in Naples Florida repeatedly, was put on hold and no one ever returned my call. Finally called the store again after being put on hold, and asked manager to help me. Manager sent me a link to now order the lamp again, but the link did not work. Now I have to call the store again. Wonder how long it will take to fix this. So far no luck with customer service.

This company should follow Circuit City for terrible customer service. Be advised...your local Rooms To Go does Not handle customer service issues. They take your money and refer any problems to FLORIDA. I purchased in Myrtle Beach SC. I have spent at least 11 phone calls and have NEVER received a callback. Representatives are nice but no solutions are completed. You just get a runaround. I'm new to the area and rooms to go. Neighbors have since told me to stay away. Learn from my mistakes. DO NOT PURCHASE FROM ROOMS TO GO. Use a reputable company.

I have purchased in store two times previously and was satisfied both times. However, Rooms To Go does not provide the same online shopping experience. I have purchased furniture and other household items from other companies many times and never experienced anything like this. First, I go online and it seems too relatively simple with the exception of limited products available for delivery. I place my order, the next day I receive a 'verification required' email that listed a phone number I needed to call - since that time - over the period of 3 days I have called over 18 times (I stopped counting), not one time was my phone call answered, I left a vm that was never returned, I emailed with no return.

I will never buy from Rooms To Go ever again. I bought a leather sectional couch from the Bradenton store 1 year and 10 months ago. One of the electric recliners broke and they refused to honor the furniture that they sold me. They refused to send out someone to assess the problem and fix it, even though I offered to pay for everything. How pathetic and cheap can this company be if they will not honor and stand behind what they sell. For an expensive sectional set to break under 2 years and for them to not HONOR their product is an outrage and they should be ashamed of themselves.

I bought a formal dining table and chairs 4 1/2 years ago. The set is only used 4-5 times a year yet I’m having to replace the chairs already because they are falling apart. They need tightened every time we use them and some of the legs have cracked. I will never shop there again... Beware of the poor quality.

We bought a leather sofa and recliner that are electric. We sat in them briefly in the store, where we also purchased a dining table and chairs, end table and coffee table (waiting on that), and a lamp. Our sales person, Jason, was very nice and professional. Our furniture was delivered as planned. However, my partner is 5’11 and wanted a nice comfortable recliner to sit in like he had before we moved to FL recently. His head is not supportive in this recliner and the seat is very hard. It is very uncomfortable for him. He called to return /exchange it for a more comfortable one. We had to speak to our sales person who said he would speak to the manager and call us back on Saturday, which was several days away.. He did not call.

8 years ago we bought 2 recliners from Rooms to Go. They were heavenly until they started peeling. It was horrible. I contacted customer services and they offered us an in store credit, only a fraction of what we paid, and took back our recliners. We like Rooms to Go and decided to look at their top of the leather sofa and loveseat as a replacement. We saw their leather couch on the showroom floor and was told it would not peel since it was leather. We bought the warranty just in case but felt sure we would not have the same issue.

We purchased our Grey leather living Couch and Loveseat (power) on May 28, 2018. On July 28, 2019 we noticed that the head area where my husband sits started peeling. We called immediately and spoke with a lady at the store where we purchased the Furniture (RTG @ 2253 Gallatin Pike N, Madison, TN 37115, (615) 851-1201) and she assured us that since we purchased the 3 year extended warranty from Fortegra, It would be covered but we would have to call them and when we asked for the number, she said that she would do better than that and forward the message for us and that the warranty dept. would give us a return call. That didn't happen.

Went to the store located at 2950 Center Port Circle in Pompano and purchased a headboard. Unbeknownst to me the salesman "**", put the wrong name and address for the "sold to" and "delivery". I was supposed to receive my delivery today July 29th and it has been a nightmare. I have spoken to 6 people in the store and the customer service line to no avail. I will be writing a letter to the CEO Mr. Seaman today and sending it today. DO NOT PURCHASE FROM THIS STORE AS THEY ARE NOT COMPETENT ENOUGH TO GET THINGS DONE RIGHT THE FIRST TIME!

I purchased a Queen size bedroom set with mattress. You are 'required' to purchase a mattress protector in order to have a warranty according to salesperson. Very satisfied. Went back a few weeks later to purchase a king size mattress for my son. All went as expected. My daughter in law mentioned she gets very hot when sleeping so Sheryl sells her the $300 mattress protector. When delivered the mattress protector slides under the sheets and was not usable. I called RTG and was more or less told tough luck... you just lost $300 as there are no returns or refunds on anything delivered to you (keep in mind I was wanting to exchange only). Not wanting to believe this, I went in to see Sheryl. She was off so I spoke to a manager who informed me I must speak to Sheryl. Took my information and would ask Sheryl to call me tomorrow. No callback.

My experience was very disappointing. I was ok with the fact that they had to come three times before I received my bedroom set and damaged!!!! But when I bought my mattress for 1200.00 they only wanted to give me 650 credit towards a replacement. When I bought the mattress they had a free promotion on bed lifts which I did not want. The salesperson said it was included!!!! Well it was not. It was figured in the price of the mattress! Bad business. Never going there again. I hope this helps you on your decision.

Horrible customer service and claims resolution in claims excuse. I was pleased with my queen bedroom set until 3 men in a Penske rental truck arrived, damaged each piece of furniture and scratched my wood floors. Multiple calls, emails and photo submission is a waste of time. They do NOT make good on their mistakes and their related delivery company SEIDS is their sad attempt at isolating their lawsuits and very easy for one hand to repeatedly tell you to call the other. Meanwhile the customer gets ZERO resolution. This debacle occurred on July 5, 2019 and I STILL can't get a supervisor to call me back. Rooms to Go: you are headed out of business. NO ONE can treat customers like this and be viable.

I waited 25 days for my dining set to arrive from Rooms to Go. Specifically in my order I asked for a 30 mins call as well as provided an alternate phone number for them to call. On the day of delivery they showed up unannounced and they did not call my wife's number. I was at work and I called my wife to open the door. In this 5 mins they left with my dining set. Moreover calling the White House or IRS is a lot easier than calling their customer care which I call them customer "don't care" number. I waited twice on the line each time more than 60 mins. Was never able to get any live person to talk to me. They then threw me another 9 days before they want to come to deliver.

My salesman at Rooms to Go was Paul in Vero Beach Florida. I bought 17 sectional pieces. He told me that I would receive the package price on all of the pieces. He presented an iPad to me to sign without giving me an opportunity to review an itemized bill. He seemed credible so I signed. He then handed me a folio with the print out inside the folio all folded up. Here's what I found when I opened the folio: he did not give me the package price for the individual pieces as he promised. I called him and he was not available. I spoke to the assistant manager; he said that he could do nothing; I then went into the store and met with the manager; Sandy gave me $150 back as store credit when they owed me $300 plus tax: $321, a loss of $171 and I had to take store credit.

A few years ago I bought theater seating from this company. I am a single guy and do not entertain. I figured although this company's furniture is low quality it should last for quite sometime since I am the only one that would use it. Boy was I ever wrong! First the woman at the store lied to me and sold me a warranty which was supposed to cover repairs. She sold me a stain warranty on pleather furniture. Why would I buy a stain warranty on something you can wipe off. In less than a year the pleather started deteriorating.

We purchased a sectional we really liked. I made sure it was nice and firm. Not quite a year of average use (2 person adult household) it is caving in on itself. Knowing we had purchased an extended warranty, we made a call to customer service a week or two after having it a year. They sent someone over who verified the poor quality of construction but also told us that our warranty only covered stains... We got the Stainguard. In short, we paid 1700 for a sofa that is not usable after 12 months of average use. Kudos to customer service for shutting us down our hope of making an exchange. We will never shop at Rooms to Go nor will we ever recommend them. Quality is very poor!

Three times they delivered a bedroom set that was damaged and the fourth time the set looked good except it was the wrong bedroom set. I now after 2 months I still don't have a bedroom set and they will not give me a credit. Customer service is awful and corporate is no better. I have no choice than to go to social media and let everyone know this company is awful, and speaking with many other people this seems to be the norm. I now will go to small claims and take this matter further.... Maybe now I will get a call back from CORPORATE.

During the delivery of my living room set, a plank over my porch was broken and cracked. I don't feel safe walking under it. Customer service did not help or expedite my case. They were rude and short. Safety is my main concern and it was not taken into account. Ethan, the "top person" was very rude and bothered.

I purchased a sectional after the representative informed me that and stains or damages to my sectional the item will be replaced or serviced. One year later they will not service or replace my furniture. Even though I have proof of warranty purchase. They informed me I would have to spend money on a performance to come out and service my sectional. When you have documents to back up what you purchase and still get no results, this let you know they do not value their customers or their name.

This ROOMS TO GO in Newport News is a huge disappointment to the prior business I’ve done with them. I’ve spent over 15k with them back in 2010, to furnish my whole house. I had to ship to a friend in Florida. Then hire a moving company to have it delivered to me. So to find out it was a store coming close to home I was ecstatic. I even was recommending people to get their furniture from them. I finally decided to buy a dining set that I been having my eye on for a minute. I got the set w/ a warranty that covered the whole set; per my Sale Representative Mr. Will **...so I thought. After the set was delivered, the 4 barstools I had; because I never sat on them, didn’t know how uncomfortable it was, so I requested that they replace the barstools with 2 more vanilla benches.

I had a great customer service provided at the outlet store in Pompano Beach by Matthew the salesperson and the manager Rick. They were both great professionals and I highly recommend this store. I had to go back there few times and they were always very helpful every single time.

A year ago I bought the Leather Dual Recliner Sofa, few months later on side of the sofa was lower than the other, right after on side stop working with the recliner process. I have called the store, customer service was excellent and they sent a technician. Long story short they have replaced my sofa twice and I still have the same problems. Every new one is worse than the old one. Don’t know what to do. Sofa is about 1600 with warranty. :(

I purchased on 5/14/2018 at the Destin FL store a 54" high top bar table, that is still sold in the Destin FL store and advertised in flyers. I did not buy the extended warranty. Around Feb/Mar time frame I noticed and called on 5/13/19 to let them know a little quarter size lifting was forming on the table. The lifting mark is hard to see but I saw it. They scheduled a technician to come out and inspect on 5/31/19. The technician said I would hear back in couple weeks from RTG. He said they would either fix it or it would be turned in as Mfg Defect. Keep in mind I didn't purchase the extended warranty and the 1 yr Mfg Warranty for defectiveness was getting close.

FYI!!! I suggest no one ever buy from Rooms to Go EVER!!! I got screwed twice with them. First I bought a sofa and after 4 service calls within a 2 year period, they told me there was nothing they could do and that was with an extended warranty. Now a defective mattress have to pay extra, because they don’t have the same mattress to replace the old one and also have to pay a delivery fee of $100 for them to replace the defective one and again there is nothing they can do???

We ordered a table and chairs. First delivery the base was scratched really bad. So had to order another one. Second delivery arrived, same problem. Finally the third delivery it was fine. The delivery drivers all 3 times were awesome. I called approx 6 times over a months time to try and get this resolved and out of all 6 calls there were 5 really rude service reps. I actually hung up on one of them because she made me so mad. Due to all my trouble and having to take off work more than once they should have given us a discount and that was never even offered.

My husband and I just moved into the house we built. We need another couch to fill the room. It's a big house. 5 bedrooms 3 baths. I picked out a couch online. 999$! Good deal. I'll make payments. My credit is 750. My husband 815. We make over 5000 a month. I applied online for 1200$. Denied. I called the store. No help. They suggested I come in and reapply or wait for a letter to explain why I was denied. I didn't want another hard hit to my credit. I called customer care, again.. Told to wait for a letter.. Really?! My credit’s 750! Crazy. I wouldn't recommend this company.

I had problems with this store in the past and after a few years, I decided to give them a chance again... What a mistake! They do NOT honor their delivery dates and times, a service that is paid! What's the point to schedule delivery... They come when they're pleased. Any company that values their customers would try to work out the issue, but RTG delivery department representative was very argumentative and kept repeating himself like a parrot "We promise delivery, not the schedule". So, here's the deal with this awful company - you pay for the service, they fail to provide the service and there's nothing they want to do about it nor you can do something about it. Any other logistics company, if they fail to provide guaranteed service, they issue a refund. EVERY SINGLE COMPANY BUT ROOMS TO GO!!! I will never buy from this company again, and I will make sure to widespread my experience.

Updated on 09/19/2019: Please see my prior review for Rooms To Go from June 2019 as this is a follow up. Well, after weeks and weeks of trying to get the correct legs for my sofa (they kept sending the same plastic legs, even after I would give them an extensive description that they were supposed to be wood, the color of the wood and the size of the legs). I tried contacting the store, and they would not help either. I finally gave up after receiving 4+ pairs of the same plastic legs and bought the correct ones on Amazon at a cost of another $35 to me. I WILL NEVER SHOP AT ROOMS TO GO AGAIN. COMPLETELY INCOMPETENT!!!

I had a bad online order experience with customer and the delivery team! Customer Service has no concept of the importance of the customer who paid good money having just as good service. Delivery team was very arrogant incompetent and rude. Just disregarded the time set 9-1pm and showed up to my home at 7am. They didn’t have the skills to assemble the product, made excuses and left without completing the job that I paid for. Please don’t waste your money with this company! Their prices may be cheaper but the quality of service is even less!

I placed an online order due to the fact that I am unable to visit a store at this time. I have been a long time customer with Rooms To Go and purchased thousands of dollars of furniture over the past 10 years. When I was called for verification I was unable to answer a question within a second. I am going to be 80 years old next month. Within 2 seconds I answered the question and the representative Venda said my order was cancelled. I explained that she didn't even give me a second to answer the question and she told me "that was it!" "The order was cancelled!" I asked for her name and she hung up on me. I called back to get her name and she finally gave it to me. To be honest I doubt that is even her name.

I brought a Queen Mattress and I paid $50 for a "Trust delivery". They told me that the bed was going to get deliver at 8-12 pm, appr. at 9 AM they came, they never knocked my door or call me to advise me that they were outside. I saw them through the security cameras I have so I quickly woke up. Maybe I took 5 minutes to prepare myself and receive them but guess what.... THEY LEAVED! I'm so disappointed of what they did, they didn't waited 5 minutes, and they never knocked my door! How someone could know they are outside if they do not knock the door? When I called the customer service they told me that my order was "Blocked" and that I have to wait 2 days to schedule my delivery again.... (Sorry for bad word) This service is a ** and I don't know who rules this ** but he or she need to be kicked quickly! I saw a lot of reviews with the same problem!

Spent over $8000, on a sectional and 4 bedroom sets. Was told we would have next day. The couch was delivered with no legs to stand it on. Been 2 weeks still haven't received legs. Bedroom furniture won't be delivered until July which we were not told at the time, quick to take money but slow to get delivery. Moved into new home and we have no furniture thanks to Rooms To Go. Don't waste your time or money. This place is a joke.

My wife and I purchased a leather sofa, recliner and love sofa. After about one year of use we notice fading. Yes, we used the conditioner provided by Rooms to Go, to no avail. We did not purchase a warranty. Rooms To Go (Henry County, Ga.) was no help. Please have some knowledge of leather and leather-like product before you purchase leather furniture from Rooms To Go. Once the sales representative has made and finalized the sale, they no longer willing to help you. Real leather show wear not tear and fade. Never again.

We purchased 3 rooms of furniture from RTG. The first delivery was fine. They backordered the nightstands and bed, then backordered again. When they finally came with the nightstands and bed, they tried to deliver a loveseat. When they finally came in with the bed, they did not have all the screws to assemble the bed. They practically ran out of the house leaving all the bed parts all over the bedroom, the legs to the bed were thrown all over the floor, etc and our mattress and box springs are on the floor until they mail the screws, then they will send someone out to assemble the bed. Never again!!!

3rd party delivery sucks! Had a window between 11-3. They were running late. Still had 4 stops till us... No one called or knocked! Now they rescheduled delivery for the following Thur!! 6 days with no furniture and during the 3 day Memorial Day weekend! Had to cancel family get together because there is nowhere to sit! Buyer beware! Never again!!

I bought quite a bit of furniture from Rooms to go. On delivery day they were 2 hours late with no phone call. Then I called to tell them that the mattress was defective. A week later they tried to deliver an exchange in the base, not the actual mattress but the mattress is the problem. Then I was told a technician would come a month from now, no sooner. So I asked for a refund but it's too late because I accepted the product. Even though I called them immediately the same day it was delivered. I don't need someone to look at this mattress. I need a new mattress! I saw this table I loved in there, but i won't be buying it. No more rooms to go purchases from us.

We bought a new mattress and salesperson suggested that it could be delivered next day even though the time of order was after cutoff we later found out. Therefore the order is scheduled the following day when we are not available as we had said to the salesperson. They cannot reschedule the order until it can't be delivered tomorrow for another 48 hours after that which puts us at Memorial Day. What's important is we stripped the current bed and tossed sheets into trash because the new mattress uses a different base. So we were sold a bag of goods and need to find somewhere to sleep for next 3 or 4 nights. Called store and they are no help. I would not recommend Rooms to Go in Naples to anyone. Terrible service.

I purchased one of Rooms to Go’s “top of the line” leather reclining sectionals. I had to wait over two weeks for a defective couch. RTG sent a technician to fix the couch but when I sat down they fell back and hurt my neck. RTG is now going to replace the middle section but it is going to take another two week.

Purchased a mattress that ended up failing, it collapsed through out. I called the Beautyrest manufacturer for the 10 year warranty on it. They informed me I had to go through the place of purchase even though the Rooms to Go had 1 year warranty and my mattress was past the 1 year on it. Went to Rooms to Go store warranty company, whom informed me they would exchange the mattress of same value but I would then have to pay $99.00 to have another one delivered and picked up. Which would of lowered the replacement value of the original bought mattress.

We had a great experience from selection to delivery and love the way the couch sat, but after 6 months it started coming apart at the seams in four or five places. We contacted Rooms to Go and they sent us a new one and it started doing the exact same thing in 4 to 5 months. They refused to replace it again and only offered for us to buy new covers for cushions.

I first got the wrong color mirror. Then, I got two damaged dressers. I requested a refund. I have been lied to and mistreated by the store manager Brien and the customer service agents. I am still waiting on my money to be put back on my card. They will not give me the proper time frame.

We ordered a loveseat from Rooms To Go. It was delivered a month later. It was not the color that I thought I had ordered. We tried to send it back when they delivered it but they refused. After multiple calls to rude service reps they will pick it up in a week or so. I have to store it and miss another day of work and pay 59 dollars. He said the color was different because they use professional lighting. Do not buy anything from these crooks. This is a buyer beware company. When you ask to speak to corporate they transfer you to another rude person.

I bought two sofa sleepers and one love seat three years ago. On exhibit they looked very pretty. But now and with hardly any use they are trashed. What seemed leather or imitation leather is just garbage. I feel I was robbed by a company that supposedly is very prestigious and reliable. Be very careful purchasing from this company.

Just moved to Raleigh and the first thing I did was buy a sleeper couch because all my other furniture would be in transit for some time. I used Rooms To Go because they claimed to be able to deliver the next day. If you hadn't guessed, that was too good to be true. Today is my birthday and marks day number two that I've been waiting the established 7am to 10pm window of delivery. So far the only things they've been good at are taking my money and apologizing for not owning up to what I paid them extra to do.

I purchased a bedroom set over $2500 and the drawer won’t close on the under storage and the headboard was damaged. These people tell me I have to wait for a service tech to come out and view the damage although it was notated on the delivery notes but couldn’t give a time, we’ll be there when we get there type of attitude.

Purchased leather recliners in October 2017. Sales lady convinced me to get warranty. Already noticing discoloration, fraying etc. Filed a claim. Service dept. people are rude and shady. Give you reasons as to why they can't cover it. $165 worth of warranty is a scam and totally useless. Buyer be aware!

I purchased the chair 2 years ago. After 10 months it had to be stitched underneath because flap that is zipped busted open. I really wanted a replacement but they insisted I would never notice. Until it busted out again. They then replaced it. Now 10 months into the newest chair bottom busted out again. I was basically asked how much I weigh when I called yesterday. I’m 5’2” a tiny package. They are to get back to me. I’m ready to tell them I’m done and just get a refund. I’m thinking that’s going to go over like selling umbrellas on a sunny day here in Clearwater Florida