Rooms to Go Reviews

Purchased a sectional with a sale price and added a piece. Talked to the delivery folks and they scheduled 3 different deliveries since the ottoman was back-ordered and they were having shipping challenges. When I called they didn't have any idea that I had ordered the additional pieces even when the full purchase price shows clearly I did. They decided that since it wasn't listed correctly they couldn't help. Called corporate and they said they couldn't do anything because they couldn't overwrite the store, but agreed the price was correct for what I was describing. So in the end the lady at the store said "Too bad, you should make sure it is all listed separately."

In January I ordered regular dining room chairs, that should have been counter height. On February 7 when they were delivered I was told I could do an exchange but would be over a month before they would be delivered. When they arrived today it was still the wrong chairs. I was told I would have to wait April 29, then told by someone different April 30th. And now being told June as a backorder for the correct chairs and that they were actually $10 higher. I was not told this back in February, so now I'm still without my chairs being told I have to wait months. And having to pay more money before I can get them! I asked for a supervisor, And was transferred from person to person in which I never spoke with one! A day completely wasted and nothing accomplished and the customer service was terrible, it's not worth the headache!

I had not so good of experience in the Dunn location. I visited the Durham location and Diane greeted me at the door and said please don't hesitate to ask me any questions you may have. I wanted to look so I said thank you and I would if I had any. Diane didn't pressure me and when I had questions she was very helpful and explained everything very clearly. Before coming to the Durham location I was considering going to a different company but Diane is to thank for keeping me a customer at Rooms To Go.

Very disappointed! Purchased a sectional couch and not even TWO years of having it, one of the cushions is ripping at the seams in MULTIPLE areas! Purchased an "extended warranty" and they denied the claim because rips at seams is a MANUFACTURER defect and is only covered for ONE year! Are you freaking kidding me?!? DO NOT BUY FROM HERE!! I repeat... DO NOT BUY FROM HERE! Waste of money!

I bought a sofa chaise at a sale price and just used door delivery because the only assembly required would be attaching the legs to the sofa and the ottoman. Based on past sofa purchases, that should have been just a matter of screwing the legs on to where there is a pre-drilled hole. The delivery went well, and the delivery guys were great. But when I saw the legs, which were plastic, after removing the packing materials, I was very surprised because I have only ever had wood legs. First to see plastic legs, and then to see they were to be attached with regular screws not an attached bolt was disconcerting. The biggest issue was that there were no assembly instructions supplied, nor were there markings on the bottom of the furniture pieces indicating where the legs should be placed.

I purchase a Sofia Vergara sofa, sectional set at Rooms to Go outlet. When the merchandise arrive, they drop them from the truck on the driveway and grass at my front door without any cover or protection, so they scratch them all and damage. When they brought them inside they start asking and yelling for money and pushing my wife out to upload the sofas back on the truck, (My wife it was in shock alone at home.) I was trying to call the company to let them know what was going on, after about a month I still have no response from them. I talked several times to Keven the manager at Rooms to Go outlet on Oakland Park telling me that it is nothing he can do, customer service also said is nothing they can do, so be prepare to have the worst customer service ever and be assaulted and treated by them if you want to purchase at Rooms to Go.

The nightstands arrived with the back separated from the body. Staples were hanging loose. The thin particle board is so flimsy, it was almost curled. NOT worth $180. Packaging was sturdier than product.

I am a 65-year-old high school teacher who bought a leather sofa and love seat. It was my treat to myself after teaching my students through Covid for the past 2 years. It arrived yesterday. I sat in it for an hour after I got home at 6pm and an hour today. The leather is all wrinkled after 2 hours of sitting. It looks like I have had the sofa for years. I feel like I have been taken advantage of. There are areas in the sofa cushion corners that have no stuffing. Once again a big company taking advantage of consumers. It will be an excellent discussion for my Economics class.

Nothing but problems with RTG. What the sales people tell you and what policies they have do not match up. They sent me living room furniture that didn't match so I asked to make it right and they did after a few months. They sold me a base for a bed and the drivers said it would not work but the store insisted it did. I did not receive all the items I had requested to purchase and when it was delivered it items I thought I purchased were not present.

I had an excellent customer service experience at the Bradenton, Fl store on Cortez street. The assistant manager, Kevin **, made an easy exchange of an area rug with another that was more suitable to my decor within a month of my purchase. I would highly recommend Rooms to Go for your furniture and decor purchases.

Place a order 4/21 for a sofa, 1 year free financing. Deliver sofa and driver thru it off the truck, the second driver then came around and they carried it to my carport. I mentioned, "Why did you throw it, we lost our dolly." As they left I unpack the sofa. I found the leather way creased on one side and La-Z-Boy lift ups were not even. I notified store and was informed to send pics. It is now 11 months and no new sofa, and paying financing charges since Oct.

I bought a nice microfiber sectional from RTG a little over a year ago. Unfortunately I got sucked in to buying the extended warranty coverage. RTG train their people to "upsell" this (no hassle) scam insurance coverage. My microfiber detachable seat cushion has some punctures in it which states they cover punctures, tears, etc. They denied replacing and or fixing my removable seat cushion with an excuse that it is not covered without a detailed explanation. Do not waste your money on these extended warranty scams. I have no experience in a stain claim so I cannot speak in honesty how that coverage works.

I purchased a Living Room Set from Rooms to Go (reclining sofa, loveseat and recliner). I also purchased the extended warranty (Fortegra). After 2 years I started having an issue with the reclining portion of the sofa and loveseat, metal to metal sound and hard to recline. I called Fortegra and scheduled someone to come out. Because of covid it took longer than expected which I understand. When they came out they didn't have part so it was ordered. Again because of covid it took longer than expected to get part. Part finally get here and Tech comes out to replace part. When the tech arrived he stated the wrong part was ordered. He stated the issue was cushions (not sure why when it was making a metal to metal sound). He did not replace the parts that had come in but instead said he had to order cushions.

I called a store (Macon, GA) to acquire information about the mattress sale. Monique **, a sales associate, answered my questions over the phone and invited me to visit their store. Monique was amazing in person and very knowledgeable about the inventory as a sales associate. She offered a good deal on a mattress. She arranged delivery within a few days. The price was reasonable, and I left the store happy. On the day of delivery, the company texted the hours that the mattress will arrive. The delivery truck came on time, the mattress was in good shape, the associates were professional, and did a good job. I was able to arrange a free pick-up of the old mattress. New in, old mattress out. It was convenient, quick, and easy. I highly recommend the Macon location of the Rooms to Go for your next furniture purchase.

Terrible customer service and the insurance coverage is a joke. We have been trying to get them to honor our extended coverage since December. They have sent 2 technicians out here and I have sent pictures in myself and every time I call to get the same status it's, "There are no notes. We will research and get back to you." Now they are claiming I returned the furniture when supposedly they have pictures of the furniture in my home!!! You can't make this stuff up!

DON'T finance with them. I have financed with 60 months interest free and I signed everything and they use a bank called Synchrony. To my surprise, the first month I had to pay, the FULL balance was charged to my account. I asked RTG and they could not help me and said I have to clarify with Synchrony (ridiculous). Then talking to Synchrony, they said that the DEFAULT option is to select 1 time payment (WHATTT?? I SIGNED A DAMN CONTRACT). The only reason I had to use Synchrony is to FINANCE!! Broken process, lot of people unhappy, just don't do business with them. Customer experience really bad and super unprofessional salespeople (had to clarify my financing 2 times because they put additional stuff for me to pay). NEVER AGAIN!!!!

Today I had the worst experience I ever had with customer service in my entire life. I’m moving to a new home and we decided to buy a lot of furnitures at Rooms To Go. The sales person was great and scheduled everything for the date that we were expecting to move. But as everyone know, things change, and we had to change our moving date. So I called Rooms To Go to re schedule the delivery and the lady that answered the phone just asked the date I wanted and done. She never mentioned anything else. But because an hour later I wasn’t able to locate my order on the automatic system I called again and for my surprise a very ARROGANT attendant said that the date was not approved, that they do not hold merchandise to any customer and that my furniture was out of stock (yes, the furniture that was ready to be delivered to us). She said because we re schedule they released to another customer.

The worst furniture you can buy! Go somewhere else. I bought them a living room set that is not even two years old, they sold it as leather and they are already turning yellow. I paid them an extended guarantee, which does not cover discoloration of the furniture and Rooms to go does not want to cover it either because its guarantee only lasts one year. I've only cleaned them with very expensive Products and still is turning yellow. The WORST Furniture.

What a disgrace of a company! How dare you state online you're #1?!?! You're definitely #1 in disappointment and lack of service. There is no person to talk to. Everything done via email and it is not done. I received a desk with a broken little piece that I cannot build the desk without. Contacted company. Sent an entire new unit with the same broken piece!!!! I have 2 very heavy packages and no desk. I emailed company. Haven't heard back called and was assured someone will contact me within a day which didn't happen. A month and a half later I am still without a desk and no live support to talk to. Never getting anything with you ever again!!!!

I placed an order for a sectional at the beginning of January. I waited a month for it and when the delivery guys got to my apartment, they called and asked what floor I was on and when I said 3rd they hung up in my face! They delivered the sofa and was very rude. So I start putting the sofa together only to realize there were no legs. So I called and the representative said she see the delivery notes that no legs came with the sofa. No one told me. She said she would overnight the legs and have someone come out them on. Well I waited a week and no one came, just the legs in the mail. So I start putting the legs on just to realize there are only 2 screws (8 are needed). I had to call AGAIN to get them to send me the rest of the hardware! So now I have to wait ANOTHER week to put my furniture down together. Not worth it, I’ll never buy anything else from this place.

We bought a Power recliner sofa and stationary sofa from ROOMS to GO, Haynes Bridge Road branch. The sales rep advised us to take an extended warranty as we have a kid. So we got 3 year warranty.

Couch is poor quality, cushions, seat and back not holding up. We purchased a set, sofa, loveseat, tables and lamps in February 2021, in January 2022 we had technician out because cushions lost the support, new cushions were ordered for sofa and loveseat (still waiting on those), technician was out today because lower support and back support is failing, he said, "that's the way it's designed and Rooms to Go won't do anything about it", had I known the poor quality I would have bought a different brand. Absolutely poor quality and no support for other than cushions. Replacing cushions will not fix support issues.

In August of 2021, my wife and I purchased a sectional sofa with power recliners and a center console with USB chargers. Within two weeks, one of the power recliners stopped working. We filed a service request, and almost a month later, a tech finally came out to fix the problem. Upon arrival, the tech discovered the motor needed to be replaced. He didn't have the motor so he had to order one. Once it arrived three weeks later, we had to call RTG and schedule another tech to come out and install it. This whole time, we had a recliner that was stuck in the up position. The next tech wasn't able to come out until mid-December. When he arrived and assessed the situation, he realized the wrong part had been ordered.

My name is Eduardo **, I have been your client for more than 10 years, today 01/02/22 I contacted your customer service department and the company that offered the 3-year extended insurance (FORTEGRA ) to request a review of my reclining sectional sofa that I bought in October 2019, Order #**, store # 412, since I have observed that it lost its firmness and the fabric on one of the reclining chairs broke yesterday, and the only thing that What they indicated was that the insurance does not cover either of the two incidents, how is it possible that they did not even deign to come to my house to check my sofa and tell me that the insurance I paid does not cover these incidents, I can buy a piece of furniture for me.

We recently placed an online order for a living room accent chair from Rooms To Go. All went well with the delivery, until we assembled the chair and realized that the screws on this chair are very visible. We then proceeded to call customer service within the allotted 48 hours to request a return or exchange. We called the customer service number on the website and we kept getting transferred to different departments. We finally spoke to one of the customer service representatives and she informed us that the Online Order Department would be the one to decide if we would be able to return the chair and get a refund. She then transferred me to supposedly the right department and we ended up being transferred another 2 or 3 times. After being given the runaround for over an hour, I got a sick feeling that we were not going to be able to remedy our situation.

Pat was amazing as a sales rep on the floor. She is very pleasant to work with and she is very knowledgeable about the inventory. She was able to offer good information yet she allowed us to shop without hoovering too much. She also made the ordering process very easy. My delivery was within a week and was right on time. Thanks fellows. You were very professional, worked quickly, and were very pleasant. I had a question about how to use a battery pack for my powered reclining love seat and called the store. The manager (sorry I did not get your name) took my call, he went and looked at the item on the show room floor and answered my question and then thanked me for asking it. I love my furniture and highly recommend using the Huntsville team at Rooms to Go for your next furniture purchase.

Beautiful Furniture. Very Modern. Great Insurance Protection Plan. Hassle free returns. Excellent Customer Service. Furnished the majority of my home. Very Solid. Options for the entire family. Highly recommended. Experience unmatched.

I have used Rooms to Go several times to furnish rooms in my home. I have always received great service UNTIL I had an actual issue. I purchased a warranty for my reclining sofa since it was power reclined. I was told by the salesman that it was a good investment and I agreed. My issue - My sofa stopped reclining August 2021 and I called Rooms to Go and put in a service request. As of today, January 18, 2022 it's still not fixed!! I have called several times between these two dates and I'm told various things. September 1st, Quality care came out and took pics and told me it would take a week and they would come back and fix the issue. No follow through.

We visited the showroom in Clearwater on 10/23. We had a great experience with our sales person Steve. Honestly, I was very excited for our new purchase, it was plush, full of down feathers and oversized. ALL of the things I was looking for. Fast forward to our FIRST delivery. We had been aware one of the pieces was going to be delayed on delivery and that was okay with us. I instantly felt the difference between what we had sat on verse what was delivered. I shrugged it off thinking maybe the "feather" part had to be broken in more to get the same feeling as what we had experienced. However, that was not the case..

I purchased a Cindy Crawford sectional that is falling apart. When I purchased it I paid for the extended warranty and they keep denying my claim and the sofa keeps getting worse day by day! This sofa was purchased in the middle of last year and was on back order due to Covid. Rooms To Go finally delivered it by December 2020. The fabric is very cheap and tears if you even look at it. I paid over 2000.00 plus extended warranty amount for nothing. Shame on you Rooms To Go and Cindy Crawford for selling bad quality furniture high priced and not honoring your warranties!

We were so happy having someone help us and listen to what we needed. Everyone was very friendly, but we were so happy with our purchase from Patrick. So many choices and wonderful selections, there is something for everyone there.

#roomstogo #roomstogoaustin #roomstogotexas #roomstogocustomercare #rtg #ElliotKalick I have purchased king mattress and lot of other furniture for my home on 06/19/2021 and they delivered almost all the items missing/wrong/broken. They sent queen mattress for king. After so many customer care calls and hours of wait time (even visited the store) they sent the replacement. But didn't pick the queen mattress, tried calling again and again waited for 3 months then I have donated that as I have beds already in all rooms. Now after 7 months they called me and saying, "We need queen mattress else you owe the amount to Rooms to Go." Never saw this worst experience with such a big furniture store. Very disappointed.

I got my kids bedroom delivered on Nov 7 and the delivery people scratched my walls and even threw the empty boxes from upstairs to downstairs and they cracked a big status downstairs with boxes which I got for over $400 and when I asked them to take pictures and reported they said call customer service and I called same day to reported and they told me, "We will send you a link to upload the pictures," and then never heard from them. And when I called again a month later they said, "We don’t have any claims for you and it’s too late to make one you have to do it within 72 hours of the delivery. And we have nothing to do for you." Thanks Rooms to Go but I will let everyone one know that you are the worst. Even the bedroom you delivered had a bad drawer. We can’t close or open easily and the first available time to fix it is January 25.

I purchased a $629.00 (over $700.00 w/ tax/delivery) Highland Lakes Loveseat in the showroom, LBJ Expressway, Dallas, Texas. Within 48 hours of delivery, I called Rooms To Go Home office; to request a refund or exchange. After reading the 48 hour return policy on Rooms to Go Website. I was informed there was no way to get a refund, return or make an exchange (even if there were unseen defects). And they thought it was purchased online. Then I said it was purchased in a showroom, then was told definitely no way (less than 48 hours after delivery!)

Don't buy from this seller!! The shopping experience was good. We had a nice salesperson. We ordered a sofa sleeper Living room set that the salesman said was quality. The purchase date was Veterans Day 2021. The delivery day was set to for early December. So the truck comes with item nor in protective wrap. The sofa only had a moving blanket over it. It had stains, rips and the sleeper support was ruined. The tables also looked like they were some other clients returns. (Bent, scratched and with glass that was not made for the tables.) We were told by the delivery people that we needed to keep the pieces until the replacements came in.

I brought a love seat power recliner from Room to Go. I had this over a year and the quality is outstanding. We constantly sit and recline and there have been no problems with the chair. The quality of the fabric is superb. This is a durable cloth fabric. I have spilled water on it and just taken a clean cloth to absorb the moist area. There were no spotting or staining.

Beware of return policy when you receive multiple defective items. We bought a power reclining couch and matching rocker recliner in the beginning of 2021. The chair made a terrible racket when used. RTG sent out a repair person. A couple weeks later, the noise came back. RTG then sent out 2 repair people to attempt to fix the chair again. They were unable to stop the horrible noise. The 3rd time RTG offered to send a new chair. After months of waiting for the new chair, it arrived and has the same defect as the first chair.

We are still under the warranty with Rooms to Go...which is dismal at best. Today the representative came out for the second time since we have had the bed. Reset the legs and this time told us the bed won’t even be right bc we have wood floors???? What? The last time she came she said the person who sold us the bed at Rooms to Go should have let us know we needed different support for our mattress and the bed would ruin our mattress. I’m flabbergasted....so we are supposed to go buy a huge rug (I have pets and prefer wood and small rugs) because the beds legs are too weak to be on wood floors? Sounds like a poorly made bed.

I cannot believe that RTG would rather lose a decent size sale than honor your agreed upon time for delivery. Two days ago RTG text me a delivery day and time. I confirmed that day and time, rearranged my schedule to be at my house during the entire time set and agreed upon/confirmed. I then get a text last minute from RTG that the delivery time has been changed. I cannot change my meetings again on the whim of your delivery department. RTG set the time then backed out of said time. This is poor business practice and poor management. The sales staff is fantastic but if you can't deliver.... Nice furniture but if I can't use it then why bother shopping with you.

The worst experience I’ve had yet since purchasing furniture for my new house. I ordered a sectional from Rooms To Go in Greensboro NC. When the first delivery came they did not assemble any of the pieces.. The delivery men didn’t even take the furniture out of the plastic just set it in my basement floor! The second part of my delivery comes today (which is supposed to be a dark Gray right arm chase) but it’s a brown love seat. After waiting a whole month for the rest of my sectional I, now have to take off work again in a few weeks to wait for the right piece to be delivered. I will say when I called Rooms To Go in NC I did talk to a pleasant supervisor however, she still couldn’t help to satisfy me as a paying customer. I should’ve stuck with BOB’s Furniture.

The staff at the stores are actually pretty good but forget it once you place an order. After you give Rooms To Go your money the store can no longer do anything for you. We ordered a sectional that started falling apart after less than a month. We bought their service plan and to no shock at all, the plan did not cover manufactures defects. So, the store sent a really angry service person who told me to get a sweater shaver and shave my sectional. Then he told me he would order new covers for the whole thing. They never showed up. Came to find out that he never ordered them and that I have to do an exchange for a different sectional. Not the same one, but a different one. So, rooms to go is trying to decide for me what I can and cannot have in my living room.

Although, it took longer than I would have liked this issue was resolved. Someone from the social media department, reached out to me, and to the special orders department. And I was able to get a new unit shipped out to me. I gave a 4 star review because I had to wait a month for the replacement unit to be mailed out.

I bought a chair on September 11, I was informed the shipment was delayed and they scheduled the delivery for 12/28, but they never told me I had 2 weeks only after placing the order to cancel. Today I called to cancel as it is taking too long and I don't want the chair anymore and I was informed about the policy that is very conveniently typed in the back of the order in light grey in a way that you cannot read it. I have to wait 3 months for the shipment but they give me only 2 weeks to cancel?

I purchased a king bedroom set last year. The guys who came to drop off and install were rude. They did not have gas for the truck so asked me to go and get it from a gas station which I refused. They were not willing to wear mask and behaving rudely. I insisted them to wear a mask. They threatened to return without delivery and eventually did that.

Sales personnel push their extended warranty stating that it will cover any and all product failures however, when you apply for coverage they actually will cover very few things. Specifically we were told that any and all mechanical failures would certainly be covered. Several hinges on console covers have failed but extended coverage requested from Guardian protection services have denied repair authorization on 3 separate attempts.

All our furniture is from here, spent thousands. One set is guest room only, hardly used and the bed collapsed. No one was hurt but underneath all broke and sides. It’s literally garbage, not fixable. I want my money back! If I don’t get reimbursed we will take our business elsewhere and, I’ll market this cheap furniture so others shop elsewhere.

WORSE service ever!! Stay away!! Our couch was delivered damaged!!! We were not in town when it was delivered so we did not notice the damage until couple of weeks after. Condo completely vacant with the exception of the couch. They agreed to replace the item but everything was a false promise!! Lies! And LIES! They had us wait 6 months for “an exchange” that never happened! The day in which the replacement was to be made the delivery time kept changing, it went from 2 pm to 4 pm to 6 pm and after and finally it never arrived!! No calls; not a single explanation. We had to contact rooms to go ourselves to find out that they would not perform an exchange because supposedly the item was discontinued!! WTF??!!

I purchased a LAF CHAISE-DOVE sofa from Rooms To Go at their Buford office, GA in August 2021 and received it in October, 2021 (2 months later). I paid about $1600 in cash as part payment and finance the rest. After setting up the sofa on same day I received it, I observed that one part of the cushion is sinking when you sit on it as compared to other cushion. I called Rooms to go customer service same day and they promised to send a technician to come to my house for review. I have to wait another one month, precisely November 24, 2021. The technician evaluated the sofa and observed it was sinking and told me that Rooms to go will ask him to come and add more foam to it to make it firm.

I have never been as disappointed with a company as I am with Room To Go. Last year I bought a dinning room set and a living room set and every single item was damaged and returned. The worst part was the sofa sleeper couch was returned five times as each of the frames was broken. The last time the delivery came - the delivery guys didn’t even bother bringing it up as it was so obviously broken. Where is the quality control with inspection? I was then told from their customer service team that I had to pick out a new couch as it wasn’t available. What I thought was a nice gesture ended up being the biggest joke of all.

We purchased a chest of drawers back in the summer. When it was delivered in September it was damaged. We refused the delivery. On two more occasions we have received a damaged chest. After much arguing they finally offered a refund. They have lost our business. There is much more to this review that could be said.

I purchased a sofa from Rooms To Go and also purchased the extended warranty. All of the seams all over the sofa are coming apart. Because of this, when I was moving the sofa to clean under it, a 3 inch tear was caused in the arm of the sofa. I filed a claim and an inspector came out. He took a picture of the tear, but also said that my sofa has a manufacturer defect from all the seams. The warranty company that Rooms To Go uses denied my claim and Rooms To Go will do nothing about it. They will not stand by their products!

Rooms to go is the worst furniture I’ve ever had. I will never buy from there again. When it was delivered we didn’t pay for set up, so it was still wrapped up. When we started unwrapping it one of the couches had a hole on the side and the white chair and ottoman had stains on it. Then we only had in for a couple months and the cushions were already sagging and upholstery started coming unraveled and beading up. Thank goodness the salesman talk us into getting a 3 year warranty but the bad thing about that was you have to spend all day on the phone trying to get a hold of someone. We did get a new couch with the warranty but in took about a month. Now the newer one is starting to sag and upholstery is beading up. I really wish I would have went somewhere else.

I ordered a new modular couch there and even though I wound up cancelling the order, I still wanted to write a review. My sales person was honest, friendly, helpful and efficient. After I placed the order I was told, "welcome to the family." I've dealt with La-z-boy before and they were rude, never again. RTG was a refreshing breeze. Nice folks there.

This is the worst store credit card I've ever received. I recently bought a house and got this card to furnish the house. I've never been late on a payment but Synchrony Bank decided to take it upon themselves to lower my credit limit without any notice. When I called to ask about this their response is that they can do it because it's the bank decision if the customer's credit score drops. Now anyone know that if you purchase anything on credit your credit score will drop. And I recently bought a house and a car. I only found out about this when I was checking my credit report and it said my usage was above 30%. This is a trap card and I would not recommend it to anyone.

Purchased 3 piece leather group, $2900, 6 years ago. The leather on right side of loveseat is peeling away from the stitching. A set is 6 yrs old, I wanted advice or help on what I could do to repair or replace that one side. All other pieces are in perfect condition & I love the set. I took pictures into store & was told they could do nothing to help me. Suggest I contact RTG website & ask for assistance. I sent online message & pictures to their customer service, their reply said 'out of warranty & Set is discontinued. Sorry & thank you." I have a ruined loveseat & not sure how it can be repaired. I will never buy anything from RTG again, they do not stand behind their defective product & offer no solution to issues.

If I could do no stars, I would. I ordered my son his first big bed (queen size) adult furniture back in September 8th. It wasn't delivered until October 16th. When it got here it was completely scratched up and looked like it had white spray paint all over the top dark wood and gashes in the dresser. So naturally I did not accept the delivery and requested a new one. October 27th was the new day we were told it would be here. It was delivered and looked great. Upon the delivery the guys setting it up said there were 2 right legs for the headboard instead of a right and a left. The delivery guy called customer service and explained, as did I, and they overnighted a "left" leg. When it got here it was yet another right leg. I called again, they sent out another "left" leg but this time it took 5 days to get here. It arrived....and yet AGAIN it was a right leg. So again, another was sent out and arrived as a right leg. YEP, you are reading this correctly.

DO NOT ORDER ANYTHING FROM ROOMS TO GO. THEY ARE HORRIBLE! I placed an order on the Rooms to Go website on 1/29/21 and was told my order will get delivered on 5/17/21. On 5/17/21, I received a text and an email confirming that my order was its way to be delivered on 5/17/21. I waited all day and they didn't show up. Well after waiting four months for my order, rooms to go didn't show up on 5/17/21. When I called rooms to go, they said my order was not on the truck. They won't give me a new delivery date, they refuse to cancel the order, they kept saying the order is locked. They refused to send me to a manager when I requested to speak with a manager.

I purchased the Eric Church living room set in February and have purchased extended warranty Thru Guardian. Well that all has been a waste of money all around the console as broke Guardian nor Rooms to Go did not want to fix it. Now the leather is fading and again Guardian nor Rooms to Go can careless to fix the issue. Buyers beware. Do not waste your time or money buying anything from rooms to go.

While their in store experience was good, hence the 1 star, the rest was a nightmare. Starting with delivery dates that stretch quite far and delivering in stages, the actual delivery is the worst. With the first delivery, the crew shows up and decides to leave because they don’t like that the driveway is steep i.e. they were too lazy to carry the furniture. After agreeing on a new date, RTG changes the date unexpectedly. We have to accommodate in order to not push the delivery date out a few months!. The second crew then is less lazy and has no problem getting the furniture into the house. Problem is though that the bed frame is damaged and the cocktail table is as well. They assemble the bedroom dresser but leave the rest in the boxes including the nightstands.

My husband I bought the Sandie sofa and chair Christmas time 2020. It looked beautiful and felt good to sit on for five minutes in the showroom. Beware though...the cushions sadly break down and sag. Within a couple of months. We continued to rotate all the cushions to no avail. Sooo disappointed and you will be too. Feels like we’re sitting on the frame of the sofa and chair now. Less than a year old. We were excited to get the sofa and chair. Loved the gray and we thought it was a good buy. We even called the sales guy back who showed us the furniture days earlier. We wanted to make his Christmas by calling him back and letting him get the sale. That was important to us. Sadly these couches hurt both my husband and I because they are so broken down.

The 1st time: I was given a time frame of 4 hours of when my items would be delivered/set up. I never got a call/text. When I called to inquire about my delivery I was told the delivery person “took a picture” as proof that he was at my house. I mentioned that I was not contacted nor was the doorbell rung/or door knock. The response I got from customer service was “they are not obligated to knock/ring doorbell and that they got the picture from the driver outside my house… what good does that do me?! I was then told I could not schedule another delivery date that day and had to wait 5 days before I could reschedule.

I bought living room furniture for my niece for a birthday present last January 11, 2021. She still does not have part of the furniture. I paid for delivery and set up also. Hard to get anyone on the phone to help. Today is October 22, 2021. She still does not have the ** living room set yet.

We buy a bed in Rooms to Go. The day that they delivered us the bed there was a damage in the bed. It was broken. Delivery said let this to be here until we get a new bed and they just leave everything and they leave and we call customer service. We said, "When do you guys will deliver the new bed" and they said 1 month later. I said, "Where are we going to sleep." I told them that, "You left the furniture in the middle of my room" and they rudely told me that it has nothing to do with us. This is the last time I will buy from them because they do not know how to deal with the customer.

Was advised by the local Rooms To Go that they had the recliner I was looking for. They did not but salesperson said she would get it for me and it could be delivered in 3 days. I paid for it. It was not delivered in 3 days, not in 8 days and on the 10th day I called Customer Service. After dealing with a very rude individual I was informed that a third party vendor (but I was told who it was) was responsible for shipping and there’s nothing they could do but could not give me a refund nor tell me if or when delivery would be made.

I purchase a Sofa Loveseat from there. They have a program there where you can put your items on what they call "layaway", which was a very good program. I paid for delivery and shipping for my items. Once my items was completed within 7 months of being paid for the young lady stated that my items was on back order and they will be to me on Oct 06, 2021 which was fine due to me wanting to get the items for Thanksgiving for my family members that were coming out of town (around 50 to 60 people). So I said "ok". When that date rolled around then they gave me an Oct 08, 2021 date, once again the reasoning was because it was still on back order. I said ok.

Do NOT buy from Rooms to Go. They delivered the wrong furniture, and instead of offering to fix the problem, the delivery guy chose to make rude comments. The store we bought from did NOTHING to help. I asked for a manager more than 4 times and was hung up on multiple times. I requested a call back and no one ever did.

Rooms to go: I purchase a living room set from Rooms to go on July 5 for $1,808.27. Order #**. I paid $1,300.00 in cash and $500.00 on Debit Card. I reside in Nassau, Bahamas. I called on Sunday July 11, to canceled order. I spoke to Shantel who was very accommodating and told me order will be cancelled and $500.00 will be debited to my account. I also asked for entire refund to be deposit on Debit Card but was told it was against company policy. I asked for the balance of $1,300.00 cheque to be sent to my sister's address in Fla., which was on file and I repeated address to her for verification. Shantel said she'll pass information to their Accounts Dept.

I ordered 2 items on Tuesday and changed my mind on Wednesday. Called the 800# their website instructs at 10am, 12:30p & 3:15p, each time pressing “1” to receive a call back. I also called again at 4p and hung on eternal hold - never getting an answer. So, I went on their “chat” feature. It was quick. Was told by the rep that Sales & Customer Service cannot do cancellations anyway, so… She supposedly cancelled the one item and I was to receive a credit in 7-10 business day. I say “supposedly” because here we are a week later and I received an alert that the item shipped and will be received today. Now I have to spend MY day straightening THEM out and trying to get MY money back. I think I might just return the second item I ordered too. DO NOT buy from this horrendous company. There are too many other options out there.

My wife and I went in knowing exactly what we wanted. Peggy helped us out our order together and even found a way to put half the order through financing and the other half through layaway (since we knew the couches were on backorder and not due in for 60 days). We left the store feeling very excited for our new furniture. Peggy was great. Our first piece was to be delivered 30 days after we ordered it. I took the day off from work the delivery day (lost $$$). The day came and went and I (nor my loud barking dog) never heard the door bell 10 minutes into my delivery window (8a-12). I was later told he knocked and waited in his truck for 10 minutes before leaving. Apparently doesn't know what a door bell is. No big deal or so I thought.

I went to the new Rooms To Go in Buford Georgia to buy a mattress and box spring. As soon as I entered the store a friendly sales person acknowledged me and asked if I needed any assistance. Within 20 minutes I had made my purchase and am a very satisfied customer because of Anita the sales person who waited on me. Rooms To Go in Buford, Georgia is apparently a very well managed store location!

Absolutely the worst quality outdoor furniture. We have paid over 10K for outdoor furniture that started breaking down just a couple of months after purchase. The store manager said they couldn't help and to call customer service. Customer service said no replacement even though we purchased the warranty. Warranty company says they cover damage from stains or pets and not manufactures defects or mold buildup. Stating this type of damage does not qualify under warranty. Beyond frustrated and definitely did not expect this from such a big company

I would caution anyone from buying anything from Rooms to Go. They have deplorable customer service. I bought a mattress and adjustable bed base for one price. They were not itemized on my receipt. When delivered and set up I immediately noticed the mattress was too close to the floor. I told the delivery guy and he said the mattress has to sit on the base and the legs are not adjustable. This is NOT how the store display looked. After sleeping on the mattress my back hurt terribly. I gave it a week and a half, trying to get used to it. Finally I called the store. Without me even asking, the manager immediately told me I can not return the bed base. Even though my receipt shows they were bought together for one price. They were not itemized. He said I could exchange the mattress within 30 days.

I ordered a product within Rooms To Go on-line. After receiving the product defective, I was told by their customer service I can't receive any service from them. They are using an excuse that my Rooms To Go credit card has a dispute, but I contacted Synchrony Bank (that manages Rooms To Go credit card) and they don't have any dispute. These companies should be partners in business but they refuse to talk to each other and resolve the problem that they created. Now I have a defective table in my home that I can't use but I have to pay for it...and I don't have any commitment of resolution from their end.

The showroom is beautiful and the sales staff are superb... but all the good stuff ends there. When they schedule a delivery, you are obligated to stay home all day until 10:00 p.m. On my first delivery day I waited and waited and was later notified that they ran out of orders at the warehouse. What? So, they scheduled another date, but then the truck broke down. No other delivery date was scheduled and then a few days later I got a text saying it would be delivered in about 35 minutes. I called Customer Care to express my concern that I hadn't received notice and had made other plans, but the snotty representative informed me that it was my obligation to stay home all day long. Hey, I didn't even know they were coming that day!

Poor customer service. Delivery was set, and when the day came no one called or showed up. The delivery company called at 10:00pm and stated that our furniture would not be delivered. Never received a reschedule date and had to call customer service for a new date. They were extremely rude and pushed out for 2 more weeks. Again no call about delivery time and no showed again. Finally get furniture delivered and it is damaged. The base of dining room table is cracked and must wait 3 weeks for new base. Chairs and bench are uneven and technician was scheduled to come and repair.

We purchased 2 twin x long adjustable beds. The bases we received were damaged. They sent replacement which was damaged. Also, the beds were too high 30 inches. My wife has a bad back and could not get on the bed. We asked them for shorter legs. To make a long story short 3 times they came out with the wrong size legs. We spoke with 2 managers who were useless. I would not buy a toothpick from this company again.

Furniture in this store is null, the sale associate to sell you anything will promise you everything is under warranty. But if you have a problem good luck first making and appointment and then they will tell you you don't have any warranty. Happened to me twice.

Felicia made my experience wonderful when I purchased my server from Rooms to Go.Felicia was patient and very helpful it was a pleasure working with her. Felicia knew the merchandise and went the extra mile with helping me. Thank you Felicia!!

If you see Michael ** on your email as your delivery guy, please call and reschedule! His truck was not on and his truck door hasn’t been closed, when he “I’m not here” for him to put my son’s bed together that He Just delivered. I have the picture to attach, but there’s no attachment option. If you want professionalism and your purchase item put up correctly, he is not the person you want to deliver your items. Now, as a single mother who just have surgery have to wait 3 more weeks for someone to put up my bed. I may have to get on YouTube and make lemons out of lemonade as I usually do. Just a FYI- I wouldn’t wish this feeling on no one.

Just stay away if you don't want to be put in a crazy situation. This company can go after you and try to make your life miserable. Thanks God I am moving from Greensboro, NC and planning on giving away the furniture to Salvation Army so I will never remember this place.

I am a combat wounded veteran and recently moved into a new home with my two boys. I ordered them new furniture including two tv stands from Rooms to Go. After the rest of the bedroom furniture was delivered and put in it was obvious the tv stands would not fit. They haven’t even been removed from the boxes and rooms to go will not allow me to return them due to some small print 48hour return policy. This is ridiculous. Now I’m stuck with nearly $500 worth of unboxed furniture I can’t even use and they don’t care at all. Will never do business with them again and recommend you avoid them as well. Ashley furniture has much better customer care.

I purchased a sofa from Rooms to Go. The sofa was delivered on August 26, 2021. The drivers destroyed a 40 foot section of my fence and the neighborhood association fence. The sofa was also delivered with no legs and dirty as not wrapped in any plastic. I’ve called and spoke with the store manager, Steven ** and his boss, David **. Both said they would resolve the issue with the sofa, and provide with someone to process a claim for the fence. They now refuse to answer my calls. I’ve never had a worse experience with any company. I’ve called the home office, but get put on hold for hours at a time.

Rooms To Go is worst place to buy furniture. They do big promises about product warranty at the time of purchase and when you complain about manufacturing defect they just deny your request. Even their customer service department never listen you. They just hang up phones or just say, "You think like this is manufacturing defect? We don't think." Please think thousand time before buying furniture from rooms to go.

We wanted a Queen size mattress w/ handles, we were shown full size but salesman told us the mattress came in Queen. We got a queen, but it was shorter than the one we had. I called the store manager, he told me there is only one queen, not teen and standard. If you buy a mattress from them, you better make sure it is right size. Not only that, the mattress had a lot of dust on it. We didn’t notice until the guys had put our mattress on the truck, they are going to change the one that was left, but the SIZE is still shorter. Beware.

I ordered over six thousand dollars worth of furniture from this company. I purchased some items online and others through their sales reps. When it was delivered, more than 50% was damaged. Legs falling off the sofa, abrasions on the love seat fabric, scratches on bed and dresser. The delivery/setup crew was aware of the problems and took pictures and assured me the items would be replaced. Some items were replaced however the replacement bed and dresser are not available until April of 2022! I agreed to keep the damaged bed and dresser and take the 10% discount.

We spent over $4K on a living room set. Delivery has been a nightmare! I had to reschedule the first date due to my mom passing away. It was 5-6 weeks after our purchase. It was then scheduled 2-3 weeks later but they never showed up. It was rescheduled again and they never showed at the expected time nor did they contact us. They were nearly 2 hours late after they changed our delivery time online! 8 pm! Who wants furniture delivered at that hour? And our sectional was missing half and the section and the one we did get was damaged and not usable. We were expecting a recliner with it but now told it's not included.

I ordered a brand new dresser. They sent me a chest. I do the exchange. They sent me an old dresser that has scratches all over. I try to cancel the order. They tell me they will contact me. I have not heard from them.

On August 21, at the Rooms to Go store, located at 10623 NW 12th St Ste A, Doral, FL 33172, I was looking for a living room set, and I was immediately attended by the sell person **. Who was in charge of sell. Mr. ** sold us a table for coffee, which they did not have in stock, he only showed me a photo on the iPad, and I had to receive the merchandise by mail.

I purchased an electric leather sofa and chair. The salesman strongly advised that we take the extra warranty as it would protect any defects that could arise. I have nails coming out of the back of both the sofa and chair and I was informed that it's not covered as it wasn't a manufacturing defect. The sofa's electronics causes the sofa to open whenever it feels like it. They didn't fix that. In the middle console the USB hubs don't work. I feel that because of our age 77 and 78 they took advantage of us and figure to just ignore our concerns. I always told everyone how good Rooms To Go was and now I'm sorry for saying that. This is the worst customer relations any retail establishment I have ever dealt with.

This is a lonnnnnng story so to keep it concise, I will literally just use bullet points and it should still convey this hot load of absolute nonsense. My wife and I order couch (07/03/2021) with the expectation of said couch being delivered sometime in August which is already kind of a long time, but whatever, we're easy to please. I get a text Sunday afternoon, August 22nd saying our couch would come in tomorrow between 11 am - 3 pm. Only problem is: we both work like normal people do. I attempt to reach out but the automatic system says it doesn't recognize my phone number which is weird, as it just texted me... and it's a Sunday so like, no one is there to answer the phone.

1st I was brought the wrong ottoman. I had to schedule another pick up and delivery to receive the correct ottoman. Now the delivery time for the couch has been moved 4 hours out! No phone call--just a text message. I called the store and was told rescheduled again and the delivery will be the last one of the day at 9 pm!!! Unacceptable customer service. Waited 6 weeks for the couch and now waiting again. I was told nothing could be done--Manager is supposed to call me back. Will be the last time we shop at Rooms to Go...I guess my bedroom sets will be making another furniture store very happy....

I am a loyal customer at RTG for about 20 yrs. I had never experience this type of service from them until now. They are HORRIBLE! I never received my items. Driver stated that he would be here in 30 minutes. Never saw him/her, so I called customer Service. Waiting for over 30 minutes. The young lady told me that the driver stated the 2 mattresses had gotten wet. So, I asked her why didn't he/she told me that in the text when they said that they were on their way. They are really going downhill. I'm just done doing any type of business with them again. NEVER, NEVER, NEVER!!!!

I did an online purchase once I received the product 3 days later. I requested to return, they said their policy is that a service technician has to come out and inspect it which took over a week. They said it would take 3 days for the report. When I called 3 days later, they said it would take a week. I call today, was on hold 40 minutes with customer care saying they can't do the return but online sales would. I call online sales, another 40 minute hold, and they can't authorize returns. I have to call customer care. After an hour on hold I was told I can reselect something equal or GREATER value.

I bought a few pieces of furniture from RTG at the end of 2020. Delivery was set for February. When the furniture arrived, on time, the delivery guys assembled it outside. I watched them from a front window. Horribly, they yanked this yellow tape off the couch and loveseat I ordered. That tape held to cushions to the main frames. Trouble: The tape tore open a seam on the back of the loveseat. The delivery guys saw it, and told me a repair guy would be out within ten days.

I’ve bought furniture from Rooms To Go before and I think I never had such terrible experience as the one I had this time. I bought a full bed and mattress set, two weeks later they called me and told me the bed that I’d bought was not in stock and that I had to wait more, it’s okay I decided to have my mattress with the box spring and a bed frame to hold it at least. They showed the delivery date at 11:15pm (7 hours later than the time scheduled time frame), they did not assemble the bed or anything because they allegedly were “too tired”, I decided to be empathetic and let it go.

I purchased almost 3k of bedroom furniture. It needed to be delivered in multiple parts. Today was supposed to be the last. It's 337 and still no furniture. I've had to call customer service all day. I was told it would be late. Then I was told they were denied at the gate. Then I was blamed and told I never answered the phone. They are Liars and thieves. Poor product, not worth the price, not worth the headaches. Buy your furniture ANYWHERE else Than Rooms to Go.

Johnny has been able to help from the start. He helped with the financing process, setting up delivery and then we had to reschedule the delivery and he was glad to help. We had an issue with the delivery service and I called Jonny and he was able to reschedule for a sooner date.

Month ago I went to Rooms to Go on I-20Hwy Ga to buy a new set of sofas. The salesman was very professional and very helpful, he told me that I have to wait at least a month for my delivery. When they supposed to make the delivery some rude lady call me and told me that was impossible to deliver my furniture because the delivery guy had an emergency and I try to change the delivery day for the next weekend, she make me wait for 30 min so I can speak with another representative, after I spoke with the customer service they told me that the delivery day was fine for the next weekend but that's not true.

I called customer service to ask about my deliver that got delayed besides waiting for an agent to answer for about an hour. The customer service agent has 0 knowledge about customer service and doesn’t know how to be polite! This the first and last time I will be buying from Rooms to Go.

This place is full of **. Don’t waste your time or money. Most of their workers are Spanish fools, don’t know how to order or do anything right. They need to be shut down if you ask me. I’m going there tomorrow and curse all of them out telling me to wait another month for some ** supposed to be here 2 weeks after I paid for it. Now run from this store as fast as you can.

I have had the worst experience with Rooms To Go and their technicians' overall service. I have been trying since April to get a chair repaired. I have spent over 1000 dollars on the chair. Now my chair is leaning to one side. I have had to request three different technicians to come and repair the chair. When I could get someone to come out to repair the chair, they still didn't repair the chair. They lied to me and passed the blame on other people. When I call customer service, they don't know what went wrong, where the technicians are, or why no one shows up to my appointments. For what it is worth, like so many others, if I could give a zero I would. They will not be receiving any further business from me.

I bought a brand new home and ordered a brand new bedroom set from them. The delivery company came out put everything together. That was fine. I had to sign his phone when they were done and they flew out of there and left. As I walked back in to look at everything I see my Brand new floor was torn up.. the Big guy stood on it, he tried gluing my floor back done to protect his ass. So he stood on it so I couldn't see it and then blew up his screen on his phone so there was no writing just a Blank screen. So the delivery company and Rooms to Go don't protect their customers!! Losers.

The assistant manager, Alex, informed me that the company was keeping $80.00 of my cancelled and not delivered order. Alex cited “company policy…read your contract." I am not happy with Alex or policy!

Went in to purchase a new bed and the sales person let us know that we had possibly purchased a bed with a defect and could possibly get a credit for it. We had a few Glitches in the process since we were purchasing a bed before having the old mattress confirmed has defective. I reached out to Linda and Jim who are both managers at Rooms to Go and they were very helpful with the whole process and making our nights more comfortable with our awesome new therapeutic bed. I would highly recommend this company due to the fact that they went above and beyond to make sure that things went smoothly for us.

We are very disappointed. Our delivery was this past Friday. We had a table and chairs delivered. As it was, the wait time to get our furniture was almost 2 weeks. When our order was delivered we looked at all the pieces and they were ok. It was not until we actually sat at the table that we noticed the pedestal was not properly attached. The table wobbled severely. You can not rest your elbows on one side without the other going way up. A representative called within 30 min of the delivery and asked if everything was ok. We told her no and explained the situation. She said she would try to contact the delivery men and have them come back. It was still very early in the afternoon (around 1:00). If she wasn't able to contact the delivery men, she advised us to call customer service in the morning (Saturday).

Just received a coffee table we have waited a month to get. Lots of damage on this table. 3 cracks on 3 different sides of the table. A large gash under the table that damaged the bottom drawer. We have had delivery from Rooms to Go before and never had any problems. At this point I want to take this table back and get a refund. How sad. Will be the last time I order for delivery.

I ordered a children's bunk bed on Memorial Day. The earliest they said they could deliver was July 9th. Annoying, but I choose to still go ahead with the purchase. The day before the arrival, we got rid of the bed to make room for the new bed. The delivery men arrived and noticed that they had received two wrong pieces in a completely different color and could not assemble the bed with the incorrect pieces. Called customer service. They never apologized for the mistake but only said, "We can get you the correct pieces in two weeks." That is unacceptable in my book!

First off delivery charge was $120 and all they did was take it out the box and set it in the garage…so not worth $120. I had them put it in the garage cause I didn’t want to deal with possible damage to my walls inside the home. Dealt with that the last furniture company I used. I used Rooms to Go thinking the quality of furniture would be better. I was wrong. Tv console has damage all over it. Original order was 6/10/21. Delivery finally to 7/17/21. I will have the item replaced and now have to wait another 2 weeks. If I took it as is my compensation would only be $50. Price of the damaged product $500. Companies/contractors charge expensive amounts for poor quality.

I bought dinning table in 1yr 2month, they refuse to change it claiming warranty expire 2month ago and no one come to take a look at the bad furniture they sold to me and insurance from them also denied.

We bought a sofa in late May to be delivered in September. We changed our mind on July 15 and asked that they cancel the purchase, which we had understood that we could do until delivery. When we cancelled they refused to give us a full refund. They withheld 20% as store credit, which they said is their policy according to the extremely small print on the back side of the purchase invoice (hundreds of tiny words there, so difficult to know about that). We will not be buying anything there again, so we just lost $600.

After waiting four months to receive 2-bedroom suites, both arrived with issues. The driver/assembly team was unable to put together one of the beds, because two right legs were shipped - instead of one left & one right. The other set was received damaged. The driver reported the issue & still no call from Rooms to Go. I’ve called and waited over an hour! I finally selected the call back feature & sent an email…days later still no response from them.

The store sales representative told us the two bed frames we ordered had a platform in it so that a box spring isn't required, all we need is the mattress. That was what we were looking for so we purchased the 2 frames. After the two frames were delivered, one was damaged, both had missing pieces, and no platform. The company told us their representative made a mistake and that we would have to buy the bunkie boards for both beds. In addition, even if we did buy the boards we'd have to wait 2 weeks to get the missing pieces to the frame and get the replacement headboard. Their return policy was 80% with a 20% in store credit, a policy that I've never seen in any store. I'd never shop here again.

We purchased a living room set, sofa and recliner just over a year ago. The mechanism in the recliner has broken, and the color has come off of the recliner, not faded. We purchased the extended warranty. Filed a claim and technician came out, stated he would order the parts. Well they were never ordered and not 3 months later I am told that they are denying the claim, Took 6 months to get this answer from them. The last leather set we had from another store lasted us over 20 years, and now our kids are using it. This is cheaply made and not supported from Vietnam, and Rooms to Go is eager to get your money, but will not stand by the products they sell.

If you have issues with defects or your warranty, RTG is impossible to get a hold of and/or follow up on your claim. It took 3 months of me calling weekly for them to tell me my sleeper sofa could not be repaired. I had to find a replacement. Meanwhile, 4 months later I have not heard back about the claim to the damage to my floor (the sleeper sofa frame cut into my wood floors). I have called, emailed, left messages, and still no resolution. So, if you purchase from RTG know that the claims department isn't in any hurry to settle the claim. Make sure you look everything over before the delivery person leaves. I have complained to the BBB as well as written to the CEO of RTG. Am waiting for an answer. It is frustrating to spend over $1,000 and have poor customer service. So be warned!

We purchased a living room set for nearly $4k. Waited nearly 2 months for delivery, when the items finally arrived one of the couches was a completely different color (Everything else dark brown, the large sofa they brought was Ivory White). So we don't accept that item and are told someone will contact us the next day to reschedule, no one does. We contact customer support and are told it will be about 4 weeks before they can bring the replacement, so in the meantime we are a family of 5 with just a love-seat to sit on since we got rid of our old couch a few days prior the new one arriving. So we're upset but deal it.

The quickest way to lose money, the worst thing I could buy in my life, the quality is terrible. They sell you an extended insurance that does not exist at all either. Everything is stained, it is spilled, it is split.

When you call Customer Service no one answers or calls you back. There is no way to get service on a product they sold you. They are not in the Customer support business and only want your monies. Why don't they have a number for service?

I bought a lot a furniture from this store, had to wait for months to get it delivered, couple of them were damaged, the promise was to replace them from the delivery people, it's been 6 months, no response yet. I left a lot a messages to the store representative, no reply yet. The customer service was the worst I have seen in the whole US, I was on hold more than 1 hour, I had to hang up. My sincere recommendation is not to buy any furniture from this store, they are cheap but the customer service was the worst ever! Period.

Beware! We bought out patio furniture in April, received it in JUNE without any of the cushions! Their response - we can expect them in NOVEMBER?!?!? We expected a bit of a delay in receiving our order, but to get half of our order with the other have suspended for over 6-months is ridiculous. Surely selling a product and taking money for it without the means to deliver has to be fraud on some level. Be cautious. Make sure your product is in stock and in full. -Furious

Having a recliner delivered that I had bought back in March. Yes March. Get a text Wednesday saying Friday delivery between 11-3. This morning Friday I get a text between 2-7. Called to find out what's going on. Just told 2-7. Very cold. No emotion not even semi apology. Was told I should get a call 20 mins prior to delivery. Just got a phone call 5:15 truck emergency and won’t be delivered till tomorrow Saturday 12-4. Didn’t want to hear anything. Just cold 12-4. Just absolutely wasted this entire day away. Now a good part of tomorrow will be shot now too. Personally I believe it was done on purpose because I called earlier today. NEVER EVER AGAIN!

I purchased a chair from them less than two the two years and one month ago my warranty ran out on May and the chair started to deteriorate on the arms and the material buckling and as soon as people would sit in it and get back up it was wearing on both sides. I informed Rooms To Go of my situation. It was $499 and it was not sold as a cheap item but I was treated like a cheap throwaway person. I will throw away my credit card and they will not see me again.

Not even worth a rating of single star. I had a terrible experience with Rooms to Go after buying Cindy Crawford pine manor gray bedroom set and dining set. The dining set came broken in the first delivery itself and buffet came as open box piece with some patches when I paid in full for new furniture. So we had to cancel this order.

Since we bought this mattress and power base in December 2020 we have had issues with this mattress. Now after this length of time, the mattress is coming apart at the seams. Not satisfied with this at all. I've had mattresses last for 8 years but this one is actually falling apart after 1 year.

I did order a 2 door Console and I was delivered a Huge Dressing Table by error by Rooms To Go. I did contact the customer care to remove it as soon as possible, as my House Warming Party was 2 days later, however, they did not give any weightage to our request in spite of wrong delivery by them and they did not take back the Dressing Table in time.

I have been back and forth with customer service for hours. I furnished a whole home with Rooms to Go. They will not replace a damaged chair within warranty timeframe. On hold for hours and back and forth. Still no results. My recommendation. Don’t buy from them. Carolyn **. Estero FL

I purchased a Sofia Vergara leather couch in April of 2020. I called Rooms To Go customer service in February 2021 several times to file complaints that only after 8 or 9 months of owning the couch, I noticed fading occurring on one side of the sectional. A tech was sent out and told me the leather needs to be replaced. He acknowledged this was unusual for a couch less than a year old. After conducting several frustrating follow up calls with rooms to go customer service, I was told the fading was not under the warranty and that is was from my own use of the couch. I am extremely upset about this situation. Especially after finding numerous online blogs and reports of others reporting the same issue with their leather couches from rooms to go.

We purchased a love seat, sofa, two lamps, coffee table and 2 end tables. When delivered the 2 end tables were damaged. They delivered new tables 3 more times and every time they were damaged. Offered nothing but a 10% discount if we kept the damaged tables. We sent them all back.

We purchased a Cindy Crawford Home Pine Manor King Bed 7 piece set with an additional wardrobe on 4/26/21 from Rooms to Go. Parts of it were delivered on 5/11/21 including the bed. We are still waiting for dresser and the wardrobe. The wardrobe was delivered damaged yesterday so we had to send it back and wait for a new one. But a far bigger concern is the safety of the bed. It is flimsily constructed with slats and small, movable spindles for bottom support. I was constantly under the bed putting them back in place, but when I mentioned my concerns the a delivery/assembly person, I was assured it was safe.

I purchased a bedroom set on June 6, 2021 with no delivery until OCTOBER due to COVID. Sales person Jorge **, after asking him cancellation policy several times (due to time delay), repeatedly responded that a FULL refund, credited to my debit card, no questions asked would be issued. A week later, I called to cancel, spoke to sales person "Jorge **” and he said he couldn’t help me. I then spoke to “David”, customer service rep., who claims a penalty would be assessed; when I explained he basically said “I’m sorry” and hung up on me.

We had been looking for living room furniture and went to Rooms To Go. We met Alex ** and it was game over. Alex took care of everything. The quality of the sofa is top of the line. We won't shop anywhere else from now on. If you want quality and great customer service you can't beat Rooms To Go & Alex!!!!

I purchased a couch from Rooms To Go since April 2021 and they sent the wrong color. I called Rooms To Go customer service and they said they will fix the issue but yet and still it’s not. They told me they redeliver the correct color couch on June 5 2020; because they didn’t have it in stock which I been waiting and still delivered the wrong color couch. I called customer service and I literally waited for one hour and then I decided to do the call back and input my number. No one contact me as of yet. And due to Rooms To Go ​try to delivered the couch because I rejected it they suppose to automatically call me and they didn’t. I’m very upset and they still ain’t even call me yet.

What a wonderful experience! I am not a big reviewer but I just felt like this kind of service needed to be recognized. I have always been a little hesitant when it comes to buying new furniture. Especially when it comes to furnishing a new home. So this last weekend I decided to visit the RTG in Port Charlotte FL after hearing some ads on the radio.

A supposedly leather sofa-bed, bought in December 2013 for an occasional visit of daughter once/twice a year therefore without relevant use, denounces 7 year later the very bad quality of a fake leather that cracks every time someone sits. Rooms to Go declines any responsibility saying it's an old sofa. Not only old leather sofas do not crack every time someone sits but besides the cracking it does open holes. Only a person that never had a leather sofa can accept such unprofessional, misleading and careless attitude to its clients. If you want quality and not offer your furniture to be removed or even pay for it, do not buy Rooms to Go. Photos, movies and detailed technical analysis is available to expose the artificial quality that does not exist.

A month ago I went to Rooms To Go to go to buy the sleeper sofa, Finally they delivery Saturday, surprise they send me the wrong item, Contact Rooms To Go to Woodlands and they wanna charge me more money to pick the wrong item they sent me. The Manager was so rude. I don’t recommend to anybody to buy any furniture from the Woodlands Store.

I made an order online but changed my mind and decided to cancel. Well it was so easy and the customer representative that did the cancelation was really nice, no cancelation charge. No holding your money for weeks. I just told him I wanted to cancel my order. He asked why and that's it. I got my money back after 2 days. Really good experience.

We were looking for outdoor patio furniture. Our sales Rep Carlos, (Naples Store) said the set we selected was on backorder. We wanted the furniture delivered before our son's graduation. Carlos stated that almost all patio furniture is on backorder and that it would not be available until July or early August. Carlos stated that we could place the order and cancel it if we found furniture that would be delivered in time. We needed to deposit $500 and we would get that back if we cancelled. He did not say anything about needing to cancel the order within 48 hours or there is a 20% fee for cancellations. We would never have entered the transaction if we knew that we only had 48 hours to cancel. Carlos understood this, but did not inform us. Carlos should have informed us of this policy prior to the sale.

I'd want to tell you about my experience with Rooms to Go. I placed my purchase in October of 2020, and it is now May 20, 2021, and I am still waiting for some of my products. Last update: they should delivered my bed room set part on May 3rd but still no update. When I was visit store that said they will update me by next day (05\05\2021) but still no call from the store manager. Almost every time they send my bedroom set, the items are damaged. Multiple deliveries damaged my property, and when I asked for compensation, they denied my claim without doing any inquiry. Finally, I'd never ever recommend rooms to go. It a worse store of the county with pathetic customer services. No commitment. I hope my experience will help you guys and you pay attention while your next purchase with rooms to go. Thanks.

Attention potential customers please look at the reviews carefully before buying on Rooms to Go. We are having a really bad experience with our Cindy Crawford Home San Francisco Gray 5 Pc Dining Room with Chalk Chairs set. On January 29th 2021 we bought a dining table set. Due to Covid this has a long lead time on backorder. The table was delivered on 04/07, after delivery and assemble we noticed that the table was wobbly and not even. This was reported to a customer service and a tech scheduled to come. The tech came and try to dismount and mount again, but the table is still wobbly. Today on 05/18 I got the delivery of 4 chairs. 3 out of 4 chairs are not even and rocky. They are so wobbly that is disrespectful to think someone would accept that. It seems there's no quality control on products and they are just pushing junk to customers.

I wasted money with Rooms To Go. I don't trust Rooms To Go. They lied to me. I ordered the couch with a cup holder they delivered with no cup holder. I called customer service many times but they didn't answer. Today I went to Rooms To Go and they had bad service. That's Horrible!

On 1/02/2019 I purchased 2 mechanical recliners from Rooms to Go for $2919.99. I paid $350.40 for the 3-year extended warranty. In March, my built-in phone outlet USB charger/button control system was extremely hot and burnt my husbands finger. I replaced the USB wire with a brand-new USB wire. Once again, the couch USB outlet was so hot it sparked and left a burn mark from the cord on the side of the couch. My couch outlet is faulty and a fire hazard.

I purchased a G Platform and Purple Mattress a few months ago. As an 80 yr old I bought this bed and platform so it's easier to get in and out of Bed. This Purple mattress slides off the bed and I have fallen twice. I went in personally to R2G with complaint, they sent someone out & concluded they could not do anything for me. I am very disappointed in their decision. My daughter actually has a bed similar from Firm Mattress and it has velcro beneath the mattress in order to avoid mattress and consumers falling off bed.

We purchased the Oakhurst Queen Sleeper Denim couch. We had to wait for 2 months for it to be delivered and when it finally came it was damaged. We saw the delivery guy drop it on the street. The couch had a piece missing in the back and the throw pillows had stuffing coming out of it. The delivery guys came and went extremely fast and never talked to us. We called to fix it and even went to the store to see what options we have. We agreed on another couch but were told it would be another 2 weeks before delivery even though it is in stock. The manager made it clear she didn't want to talk to us. We are first time customers and got treated horrible.

Tragically, my Rooms To Go chair collapsed under my son during dinner Sunday. I brought it to the store hoping they would replace the obviously defective chair that makes up the 4th of a set. Unfortunately they a) can’t b) wouldn’t make it right c) don’t make that chair anymore. So I’m now paying over $100 for a chair to only sort of match the set. Color me disappointed.

Bought a bed for my daughter that has book cases that do not even attach to the bed at all. I have tile floors. When the bed moves the book cases fall. They are uneven and when I called the store they said there is nothing they can do so I guess I have to drill the book cases into the wall just to keep them level and from falling. Will never buy children’s furniture again from them.

We purchased furniture, order # *******, on January 1, 2021. This was the ONLY time anyone in your company acted like they cared about our rights as customers at all. Order was to be delivered on 2/16/2021. We had an ice storm that week and even though we poured hot water onto the steps to remove the ice, they claimed it was "too icy" to deliver. Please note my ENTIRE order was to be delivered that day. Couch, chair, two end tables, a coffee table and two lamps.

The quality of the furniture is really poor. I purchased a bunk bed and of course it's made in China. The main components bent making the bed useless. I called, emailed and texted the service department to not avail. Now the $1400 bunk bed is going out to the curb for trash. I have purchased several things from them over the years it's always the same thing. It looks great and the price seems ok but shortly afterwards the quality is so poor that it ruins your experience and leaves you feeling like you got ripped off. Buyer beware, and don't expect any help from the service/parts department. Just a weak company full of fluff and no substance. I guess it's on me for falling for it, but you don't have to make the same mistake I made.

I am having an issue with my sofa bed. It took almost 2 weeks to get someone on the customer service line to call me back, just to have the service rep come out to our home. Which took another 2 weeks. He could not repair and said RTG should be calling me back within a week. No one called. Now I am once again trying to call the 800# customer service line to find out the status on my sofa bed, but I can't get anyone to answer. It's after 8am and I am told to call back during business hours, which begins at 8am. It is so frustrating that it is so difficult to get ahold of anyone. I've even tried emailing, but it seems that doesn't do any good either. And when I call I leave a call back #, but no one calls. My couch is under warranty and I want to get things repaired asap. You should consider this before buying from RTG. If things go wrong, they are impossible to reach.

I have been on hold for over 1 hour. I got a phone call this morning regarding my delivery at 9:15. Said they were here 6 mins ago Here at the house. I went outside and nobody was here. I have been waiting for this sofa since January, if it is not delivered today I will cancel the whole order including the chairs over $3000.00 order! I will never buy from this company and will not recommend them to anyone!

I bought a new sectional that the pillows went totally flat in less than 2 months. This was a $3,000 sectional and is not even fit to sit on. I took one of the cushions to the store and was told someone would be in touch to remedy the situation because they could tell it was more a pancake than a cushion. I have called and no one has contacted me to remedy anything. This sectional is brand new and is unusable. I just want my couch fixed and if not fixable to replace. Worse quality ever and I can’t get customer service to even call me. Every time I call the store they tell me they are taking care of it but then nothing happens. How can I get this fixed so that we have somewhere to sit? I go to the store and call and nothing.

Furniture delivered 4/13 (power reclining loveseat and chair). The right side of recliner stuck in reclining position 4/15 because of power loss. Spent 2 hours trying to get assistance and was finally told the soonest a technician could be scheduled was 4/29. I was amazed I was expected to have a piece of furniture in a reclining position for 2 weeks. I told them to come pick up the furniture and was told to contact the store. Called the store explained the situation and was told a manager had to approve the return and they were with a customer, told them I would wait. I held for about 10 minutes and was told the manager approved the return and the soonest they can pick up is 4/22. Very poor service, no interest in trying to resolve the situation sooner than 2 weeks.