Rooms to Go Reviews

We purchased a Power Sofa and a Glider Sofa, leather totaling more than $3K. We initially waited 1 month for delivery and when it was delivered... It had a "box cutter" slash in the leather. And on the Glider Sofa, the left side was uneven. We called immediately and were given an exchange date 3 weeks later. The exchange delivery was a nightmare, the men did not cover their dirty shoes on my new hardwood floors, brought a dirty dollie and left roller marks on my floor. The man told me that it's just dirt/dust it will come off when I clean them. Needless to say, the replacement furniture came BROKEN, the power sofa made a horrible noise and didn't work. I asked the delivery man to leave the "cut" sofa and he said he couldn't do this because he already opened it in my house. This was unacceptable for me!

Updated on 05/27/2019: I went back and forth with Rooms to Go "customer service” and nothing was resolved or I was never told what if anything they could do for me over their horrible sofas. The Rooms to Go guy went took pictures and that was that! I paid over $500 for the Sofia Vergara line sofa and I’ve had this problem (as seen in the picture) since I received it. They won’t give me credit or fix it because this is no longer under factory warranty, yet I paid for a 5 yr insurance. You would think that insurance would cover for them to DO SOMETHING, but No.

Rooms To Go corporate customer service was very easy to work with. They resolved my issue and did it in a way I didn't have to work with the store manager. I would recommend that if you have issues like I did go to them. They were easy to work with. I would now recommend them and not let one bad apple stope me from shopping with them again.

I got 2 sofas and the tech came to the house and did not try and told me he could not clean them. I spoke to Andria from 18008635479 and she was rude and nasty. She told me going to the Business Bureau was my choice and she can't help me. I have stains on my sofas and I paid for a cleaning plan. Why? she was such a **. Help me Rooms to Go.

Bedroom furniture was ordered for my daughter on 05/11/18. Was told delivery would be 05/15/18 anytime between 7 am and 6 pm. After staying home all day, the delivery arrived with both pieces cracked and broken. The drivers said they would note the merchandise was damaged and have new furniture delivered. Days went by and no word from RTG. I finally called back on 05/22/18 to check on the status and was told the delivery department does not communicate with customer service; therefore they would have no idea the merchandise was damaged and needed to be re-delivered had I not called while RTG had my payment in full of $1600.00+! They gave 05/29/18 as a second delivery date, and told someone had to be home from 12 - 4 p.m. After staying home during that time period, the delivery arrived and was damaged again for a second time!

Rooms to Go company delivered my living room furniture 6 weeks ago. The 2 table lamps and both end tables were damaged. 6 weeks later they finally bring my replacements of the damaged furniture. They ran over and destroyed my new $65 mailbox and post. While unwrapping the table lamp shade I found that the shade had a dent in it. Rooms to Go is sending me a new shade in the mail they said. They haven’t called about my mailbox. They said it could take 3 to 5 business days. I have bought a house full of furniture from them but no more. I’m done with them.

I purchased a new bedroom set from Rooms to Go and waited 2 weeks for it to be delivered. When it did arrive the mirror for my bedroom was not put on the delivery truck. Now I have to wait another two weeks for my delivery that was Rooms to Go fault in the first place. There are a lot of furniture companies available and with customer service that they offer, I shall never buy any furniture from this company again.

The so-called leather fell apart and muscle to push back the hassock came with the recliner and also fell apart. I wound up giving it to a person in need.

I am about to have my first baby and scoured so many businesses for the best glider/recliner. I thought I found my match at Rooms to Go and am so upset, I feel like I've been had. I spent more than 500$ on this chair, and sat in it twice just to test it out when they brought it and another time to admire the nursery. Well I'm due in 1 week and came to sit in it only to find my breastfeeding chair is off kilter, making noise with each rock, and will no longer recline all the way. After 2 sits?!? What a terrible chair, I can't even use it for its intended purpose. I haven't even cut the tag off and it's already trash. Way to ruin this new mom's budget and bonding Rooms to Go. Wish I had looked up reviews before going with this company. But I will be sure to spread the word everywhere I can.

When I purchased this recliner it was great at first, but started squeaking and has been ever since! I’ve done everything possible, from oiling, greasing and waxing, but nothing worked! And as the fabric goes, it didn’t last six months!

I purchased a living room set and kitchen set from RTG in Oct 2015. In the first quarter of 2016, I had to have them come out because the backing in my couch was coming up, and the chairs that accompanied my kitchen set were shaky and needed to be tighten up. They did that, but shortly after my warranty ran out later that year they started to do the same thing again, especially my kitchen chairs and tables. I called RTG and they said I needed to contact a furniture repair person, because there was nothing they could do.

In the past 5 months, I have spent nearly $3,000 with Rooms To Go. My first purchase went very well, so when I needed additional furniture, I returned. My second (and last) experience was horrendous. I purchased a day bed and television console for our new home, each with a different delivery date due to availability, which I understand. My TV console arrived with my MIL there to receive it. I get a call from the delivery man that the feet of the console were sent incorrectly, and I needed to call customer service to get the correct pieces sent.

I spent over 4,000 dollars on brand new furniture. Unfortunately, they tried give me a 300 dollar delivery fee. I said no! Not only did I have to go pick up everything to avoid that fee, but I just noticed I’m missing parts and screws for my headboard. My salesman was great, but Rooms to Go is not for the customers. Lesson Learned! Never again.

We purchased a 6 piece sectional sofa, sold to us as leather, for one of our homes. LEATHER??? Not a chance. The sofa, MADE IN CHINA, began peeling after 2 years, it appears to be some kind of spray on plastic mixture. That purchase was our first and DEFINITELY OUR LAST from RTG. Any celebrity promotion the crap that RTG sells us a celebrity I will NEVER support in any way. I will attempt to attach a photo.

We were intrigued by the interest free financing at Rooms to Go because we had just purchased a house so that our kids could have a place to live. Medical bills have pushed them into significant debt. Upon choosing bed furniture and mattresses so there was a place to sleep we were denied instant credit. Quite unique since we have outstanding credit. Now we can't get this furniture delivered until we get the 'plastic card' in our possession unlike the next person in line who may qualify for instant credit and could be sleeping on their beds right now.

Bought an expensive sleeper sofa and love seat. Day of delivery the Rooms to Go worker carried both by himself to the front door while driver stayed in truck. The kid banged the entryway of house doing this with both items. I assisted him despite a bad back as I had not yet seen the driver and the delivery kid said he was by himself. Once inside the house I noticed damage and then noticed the driver in the truck. He then finally came in to help even though the work was done. He took pictures of the damaged legs and the sleeper sofa that would not open. He said they would have customer service call me to schedule the repair as it could be done inside the house.

I was contacted by a representative of the company (through this site) and my delivery fee was credited back to my bank account. I am glad they finally made the fair and honorable decision to return money they had no right to keep. They really should train their employees NOT to promise a call ahead if that isn't a standard process. And it is crazy that there is no way to contact the drivers. Since it happened to me I've heard many similar stories from others. Please take it from me RTG, this is no way to treat your customers. And while my refund is appreciated, I don't see myself ever shopping there again.

I purchased a sectional couch just 2 years ago. After the 1st year the L shaped cushion became flat and have to be replaced. Just recently the sectional piece broke off from its bracket and separated from the main couch. I am a single guy and do not have kids that jump on a couch. The couch does not get sit on Heavily. I call them back and a sad that my warranty expired after the 1st year and that there is nothing they can do. I would hope to spend a $1000 on a couch and expect to have at last more than 2 years.

I went into a Rooms to Go store to make a purchase two weeks prior to needing the items delivered. I purchased a child's Glove Chair and Ottoman. This is a small chair with ottoman and was in stock. The date and 'delivery window' came with NO delivery. I did get a call toward the end of that window stating that my delivery was pushed back to 8:00-10:00 PM but the delivery driver would call prior to delivery. I even gave the contact numbers to the dispatcher again to assure this delivery. By 10:15 PM, and still no delivery or call, I tried calling all phone numbers to determine the situation. Customer Service, Dispatcher for Delivery, Stores - all closed for the day. This item was to be delivered to my grandson on his birthday! I was on the phone with my daughter-in-law until 11:45 PM waiting for delivery at her home. Complete NO CALL/NO SHOW.

We bought a sectional for our living room two weeks ago, and were promised a delivery day nine days after purchase. We got a call the day before delivery saying that someone needed to be home all day, the day of delivery or we'd be charged double the delivery fee. My husband stayed home, but at 4:45 that day we were told the truck broke down. For the next four hours we got multiple calls saying conflicting things. One call said we'd be receiving our furniture by 10:00 pm, one said it might not be today, will probably be tomorrow, one said it might be tomorrow or maybe the next day.

I would highly recommend AGAINST buying any furniture from this company. My husband and I bought a nightstand in December 2017 and noticed little white dots around the top of the stand shortly thereafter - to the point where you could see the wood and/or paper (cheap material) used to create the piece. I've had two service technicians come to our home and take photos and both technicians noted that the defect should be covered under the warranty.

Purchased mattress Sept 2017 with adjustable base, it was fine until December when I started experiencing pain in my shoulder so we turned mattress the other direction. Did not help much, since it was firmer. Around Feb 18 turned back around, experience more shoulder pain. Realized the mattress was sewn incorrectly. The top looks very crooked, the top hangs off the side 2 inches where the bottom only 1/4 inch, which seems to be causing a dip. Contacted customer service as per receipt, they had a rep come out May 2 but on May 7 was told they only cover indents more than 7/8 of an inch. So they would do nothing. Reading the back of our receipt it states it cover defects of material and workmanship. I would think something constructed incorrectly would be a defect. Beware of where you shop.

I would leave no stars if I could. This is the worst furniture store to buy any furniture from. First I get sold a defective mattress. The mattress is no longer carried, so I am told I can reselect a new mattress of equal or greater value. So I go to the store to reselect a new mattress and find one I like. It is comfortable but also cost a lot more than my original mattress. That's fine. We pay the difference. The mattress that comes to my house is nothing like the one I chose at the store. I call customer service and they tell me that they do not have a comfort warranty, and the mattress in the store has been laid on by lots of people and is broken in. So I do the recommended procedure of giving the mattress 30 days to break in and it is still horrible. I wake up in pain and toss and turn all night.

I bought a bedroom set, dining room table and chairs, and a couch and put them on the 0% for 5 years deal. Total cost was $3500. The furniture is horrible quality and I fully expect it to all be junk by the time I pay it off. The couch cushions have zippers to take them off and wash them. I unzipped it once and it split apart at the threads. The kitchen table was a nice design but it has split at the edges. The legs on the table chairs have all split. I weigh 150 pounds and take good care of my stuff, but everything is just a horrible design that is meant to fail. I will never buy from them again. Next time I will gladly spend twice as much elsewhere to get furniture that will last more than 2-3 years.

Bait and switch!! We did not get couch we ordered in store and when we complained we were told that we signed the paper and that there are absolutely no returns or exchanges. You don't know what you are signing in the store because of the odd names that they use for the different pieces. On top of that they SCRATCHED our floor and damaged the couch bringing it in!! When we tried to put in a claim to have the floor fixed they said because we signed the delivery slip with the driver then that released him of any damage to the house. That's crazy. Wish I could give this company zero stars. I wish consumer affairs would do something about them. :( It seems like everyone has a complaint against this company countrywide!

Where I do begin. Went to the Rooms to Go in Kennesaw, GA on March 31st 2018 and paid cash for all my purchases. $20,000 worth of furniture for my new home. The original delivery date was April 13th and 2 pieces were on back order for April 25th. So When the furniture came on April 13th, not only were some of the furniture damage, it wasn't everything we ordered. So we were left with a scratched table and a bunk bed in pieces. So I guess my grands will sleep on the floor. I postponed my house warming because of the embarrassment of not having my house together...SUCH AN INCONVENIENCE.

We purchased a bedroom set from Rooms to Go and after couple months of use I got a small stain on the headboard. I tried cleaning with the fabric cleaner they gave me at the time of purchase and it made the stain worst. Since it was not even a year of my furniture purchase, I called the customer service and scheduled someone to take a look at the stain and he came with the same fabric cleaner and I told him that cleaner made the stain bad so he went back. After couple days I got a call from RTG customer service saying that I shouldn’t have used that cleaner on the headboard and they are not responsible for the stain because the cleaner was not meant for my headboard. So whoever they sent as a furniture expert he came with the same thing and what if he had used it on my headboard. If I wouldn’t have stopped him he would have used the cleaner that he brought.

NEVER AGAIN will I deal with this store. Wanted to buy another night stand to match my set I bought when I lived in Panama City Beach, Florida. I wanted to pick it up at the store and put in back of my truck to take back to Michigan. They would not deliver it to the store and they wanted to charge me over $30.00 for delivery to my condo on the 13 floor. I have no one to help get it back down the 13 floors and put it in my truck. I asked if they would waive the delivery fee or reduce the stand price by the fee they totally refused and said I have to have it delivered and pay for it, could not pick it up at the store. I got a hold of the manufacturer, they directed me to a local store near my Michigan home and they sold me the stand for $72.00 less and no delivery fee. I had bought several thousands of dollars from this store in the past, but will never spend another dime, in fact I will spend more to avoid them.

I bought a love seat 6 months ago. It felt nothing like it did in the showroom. I was told I had to break it in. 6 months later, still nothing like the showroom and VERY uncomfortable. It actually hurts me after sitting for an hour. I do not recommend this store and will probably be buying new cushion inserts since there are no returns and I can't continue to live with the discomfort.

Don’t let a positive in store shopping experience fool you. This company is well aware that they sell poor quality furniture and creates ridiculous policies to protect only themselves. Case in point, when you receive damaged merchandise (and trust me, at least one piece will be damaged as junk rarely survives the shipping/delivery process) Rooms to Go will NOT provide a refund. They will only replace that piece of junk with another piece of junk and when that “new” item is also damaged? Yes, you will have to wait for yet another and so on.

We just bought three Cindy Crawford slipcovered white cotton duck sofas for our winter home in Florida. They were beautiful and comfortable in the showroom. We went there many times and sat on them before buying. We looked at the construction of the ones in the showroom. The ones we received do not seem to be the same. The sofas were very VERY uncomfortable. We all felt as if we were falling forward, being pushed off the sofas. Sometimes, people put things together wrong so we flipped them upside down (often the front legs are slightly higher on quality furniture than the backs. We felt reversing the legs might be the solution). This attempt to move the legs around did not help.

We ordered a bedroom suite. Received a delivery date and time that involved a four hour window on a weekday afternoon. We took off from work to wait, but received no delivery or alert during this time period. After the window expired, we called to inquire on the status of the delivery and were told the driver was late and they would need to add four additional hours onto the delivery window. When we asked if the second window was guaranteed (it went until 8:00 in the evening), the customer care representative indicated he could not guarantee it that day.

We purchased a sectional sofa, dining room table with 6 chairs and matching server. The furniture was delivered a week later. The screws for the server were missing and could not be put together, I was told to call customer service. When we did we were they would mail the screws out, when we received them to call customer service (again!!) and schedule to have a service tech come and assemble it. One of the dining room chairs was chipped in 2 places, was told to call customer service. The sofa did not fit through the door and has been sitting in my garage for almost 2 weeks now. The delivery guys would not take it back with them, we were told we had to go back to the store and speak with the manager.

Shame on you Rooms to Go! I purchased a canopy bed from you weeks ago. My bed was finally delivered this past week. I was beyond excited. My excitement came to an end when the delivery men had put my bed together but could not put the canopy on. The canopy had been damaged during transit and another one needed to be ordered. I was told someone would contact me to arrange the delivery of the replacement later that week. After hearing from no one last week I decided to call today. I call Rooms to Go customer service to find out that no one had reported the damaged canopy, there would be no replacement available until July, and that I could be refunded $60 for the canopy and my trouble. I am so disappointed in your customer service and your lack of integrity when it comes to your products.

I bought 4 chairs at Rooms To Go. At the time of purchase, I clearly stated I could not buy the chairs if it could not be delivered on a Friday or Saturday. I travel out of state for business Monday through Thursday, weekly. The salesman said it shouldn't be a problem. We discussed it. He told me he would mark the account and I should tell the delivery scheduler when they called. When the delivery scheduler called, she told me the chairs were coming on a Monday. I said I could not do that. She said she would get back to me. 1 week later I called back and left a message with a person that had to pass the message on to the scheduler; reiterating that I could not do a Monday. Next time I heard from Rooms to Go Delivery was 2 weeks later, on a Monday evening at 6:20 pm, saying the chairs were being delivered at 8:00 pm. Because I couldn't be there, they were going to leave the chairs on my front porch. That would mean they would be on my porch for 4 days.

Purchased a mattress and mattress protector at the Miami RTG in Kendall for about $1000. The delivery of the mattress and cover came about a week later. We discovered that the mattress cover wasn't truly dust mite protective since the bottom of the cover is open. When customer service called about how the delivery/install came we indicated that we were going to return the cover. They said no problem.

I just want to say how disappointed I am with Rooms to Go, I ordered a queen size sleigh bed, dresser and mattress. Set scheduled to be delivered today, had to take the day off work to be here for the delivery, and the driver stops at my driveway for a second and then just keeps going, made a note on my account that I wouldn't answer the phone and he couldn't make it up my driveway, there is nothing wrong with my driveway and NO ONE has ever had a problem with it before, including the first delivery driver from Rooms to Go that delivered my daughter's bed back in October. When I called to find out what the problem was the customer care rep was less than considerate. I will never order from here again. I also am leaving the picture of my driveway that the driver said he couldn't come up with this review, the last driver from Rooms to Go had no problem delivering my last order.

Delivery people stole my wife's jewelry, called the corporate office and they told me they are not responsible. DO NOT order from Rooms to Go unless you want items stolen. Go somewhere else where your things will not be stolen!

After having a good experience with living room furniture from RTG, I went back to get a desk for my office. I was told it would be shipped directly from the manufacturer. The salesperson did not tell me I would have to assemble it myself. Nor did she tell me it would take 10 days to process the order and another 10 days for the shipment to arrive!

Rooms to Go took absolutely no responsibility for an item that was stolen from my home by their delivery service. They said it was my responsibility as a home owner. Basically, they will let anyone into your home - they could not answer any questions regarding background checks and would not even provide me information on the delivery company. DO NOT ALLOW THEM INTO YOUR HOUSE - WE WERE LUCKY, ONLY SOME PROPERTY STOLEN, COULD HAVE BEEN MUCH WORSE. I would never buy anything from this company - completely irresponsible. They told me to file my own police report, they want nothing to do with the situation.

Fourth set arrived as scheduled and were very nice, showroom condition. Thank you.

I bought a tv stand from Rooms to Go - I bought in January to be delivered in February to a new city I was moving to. I also ordered living room furniture at the same time. Of course, the salesperson did not tell me the tv stand would be sent separate, nor did he tell me I would have to put it together. Apparently the distributor sent the tv stand in January, and UPS said it was left at the door. (Vacant apt at that time) I live in an enclosed apartment where someone would have to sign for a 110 lb package! I have spoken to RTG many occasions. NOW, they claim it is up to me to fight it out with UPS. They are simply washing their hands of the whole situation. NEVER, EVER buy furniture here. I cannot believe they will not stand behind their delivery with a distributor. I'm out over $350 and they don't seem to care.

They should be forced to close the doors!!! The store manager at the Arlington TX. location should be fired with every other sorry sales/delivery rep. that passed the buck & never resolved any issues... I missed three days of work and spent more than 9 hours on hold and being bounced around to still never being helped. I'm actually on hold right now.

I bought a leather sectional from RTG in Douglasville, GA just shy of 24 months. The centerpiece is breaking apart and the feet will not screw in tight. The chaise and cushions are all sinking. This sectional was supposed to be a top of the line and of good quality. When you pay $2400 for a sectional you expect it to last for some time. Well I advise no one to buy from them, because that is junk. Find another store. It might be cheap, but the quality is horrific.

I am writing you today to explain my frustrations with ** your sales Associate along with the Store Manager ** at the location: 27630 US Highway 19 N, Clearwater FL 33761. I was in around 5:00 PM Sunday March 11th 2018. The sales associate did an amazing job explaining everything to me. She walked me around and showed me many different beds. She gave me free time alone to also look around and gather my thoughts. I was in there for an hour looking. I also went to other retail stores like Badcock, Macy’s and Ashley Furniture.

Cindy Crawford sectional - I spent close to 4k for the sectional and 2 calls and someone came to check sectional told me he can see the recliner is crooked and would be back in 3 days and never seen him again. During the time I bought the sectional my husband was diagnosed with a fatal condition so I could not keep up with Rooms To Go complaints. I will never ever buy from them again and Cindy Crawford shame on you, your name is on these products and you don't back them but you do pocket the money.

I've bought 2 living room sets and both have proven to be the worst furniture purchases I've ever made. Please run away from their pleather sofa set, it will peel like someone having leprosy. The springs busted out from under the 2nd set, we barely used it at all. Less than 2 yrs old. I beg y'all, save your money and headache, stay away from couches, loveseats, recliners, it's all garbage. I'm not mad, I just don't want others to be fooled. The warranty is not worth the papers it's typed on. Do not pay for the pitiful protection. Better using mild soap and water.

Showroom no return policy: No negotiation - bought 2, recliner chairs for an 87 year-old. In fairness the chairs were not defective, but in this case the recliners' mechanical movements caused severe pain in the patient. But RTG's Business model apparently aims at a "one-and-done" strategy; figuring it's more profitable to make one sale and move on to another sucker, rather than take care of your customers and establish a long term relationship. I'll be going to Mattress Max from here on out.

I ordered 3 bar stools. They arrived in separate boxes. I opened one of them and started putting it together and noticed the color was not the same color as pictured and described online. I called their so called “online customer support” to ask upon returning them could I just take one of them back already put together when I returned them to the store. Never ever thinking I could not return them! The only support I got was that I would have to UPS them back that I could not return them to the store. The return was over $200 for shipping. I can't do that! I asked the “customer support member” even though the color is wrong of what was sent. I told her I thought they sent me the wrong stools and it seems that I am stuck with 3 bar stools they decided to ship to me! I don't know what customer support is even for!

Purchased the Nantucket dining set December 23, 2017. About a month later and maybe sitting in the chair twice I notice a crack at the bottom of the armrest where it connects to the seat of the chair with 2 bolts. A representative inspected the chair and told me I will receive a call 3-5 days, after 10 days I called and was told they have determined its was caused by the customer. I will never purchase from RTG ever again. Thanks for nothing.

Bought a leather couch 3 years ago, and it's peeling. I barely used this couch as I rarely have any visitors, don't have any pets, and don't have any kids. After 3 years, it's peeling by the headrest for no reason. When I do sit in the couch, I sit on the same side, so why is the headrest peeling where I don't sit? Don't buy leather products from Rooms To Go. I can't speak for other type of fabric furniture, but their leather product furniture will peel after 3 years for no reason. I expect a couch to last at least 7-8 years, especially if it rarely used. For the price of this leather couch, I could have bought two fabric couches by now, and still have a bit left over. Guess I'll just have to buy a couch cover to cover the unsightly peeling areas.

I would not buy furniture from Rooms to Go ever again! I purchased a bedroom set from them and the furniture was damaged when it was delivered. When I attempted to get the furniture replaced so that I could have brand new furniture as I purchased. Rooms To Go made it very difficult and the customer service representatives did not seem to care. I ended up having 4 different deliveries of the same furniture and each time the furniture did not come in boxes, did not appear to be brand new and was damaged. I was very disappointed as I really did like the furniture I chose but for some reason Rooms to Go failed to deliver me brand new furniture. The customer service was also horrible! I would not recommend them for a furniture purchase at all!

Synchrony Bank applied my payment $618.36 to the wrong promo balance. I called on Wednesday Feb. 14, 2018 to make a phone payment of $618.36 which would pay off that entire promo balance $618.36, which would leave the other promo balance $2,152.20 left owe each month. I clearly told the agent "Marie" on the phone I am paying that specific promo balance $618.36. She told me no problem. That the payment would apply to the promo balance $618.36 paying it off to a zero balance. She assured me it would leave One Promo Balance $2,152.20 left owe each month, with my next monthly payment due March. 28, 2018. On Friday Feb. 16, 2018, my payment $618.36 cleared my bank.

I took the day off work, my delivery window was 1-5pm, at 3pm they claim they knocked on my door. I have a witness. That was never the case. I’m irritated because it’s my word against theirs. We ordered the bed a month ago and who knows how much longer I have to wait again for them to deliver.

High price. Poor quality!!! Do not buy their furniture. My love seat started breaking down after 6 months and fake leather is peeling. Warranty center called me 6 months after purchase to buy 3 year warranty and said it is good for 3 years from day I purchased warranty... They lied. It starts from day furniture was purchased and now they do not want to grant the warranty. I am still paying on furniture that is falling apart. Spend the extra $$$ to get something that will last for years. THEY WILL NEVER GET MY BUSINESS AGAIN!

On Jan 02 2018 I had a Beauty rest mattress delivered. The original mattress was damaged upon delivery and was replaced a week later. After a few days I went back to Rooms to Go and told them about the back and neck pains from the mattress. I was told THEY DID NOT GUARANTEE COMFORT ON MATTRESSES AND THERE WAS NO TRIAL PERIOD. I phoned Beauty Rest. Told them of the problems and was told this would usually clear up in a couple of weeks. The second problem I am having is in the middle of the night around 3 am I wake up sweating and have a chemical smell. All I am told is SORRY. I spent $1000 for this on sale and it is the worst mattress I have ever owned and Rooms to Go just makes excuses. BUY YOUR MATTRESS SOMEWHERE ELSE!!!

I had an order that was supposed to be delivered today, but I have not heard from anyone about delivery time. I know from past deliveries that they are supposed to call and text two days prior to notify me of delivery time frame. I got neither a phone call nor a text with delivery specifics. I did get a text and a phone call on 2/2 confirming that the delivery was scheduled for 2/10/18, but haven't heard anything since. I am beyond irritated with Rooms to Go right now. Let me briefly explain the sequence of events, so you can understand my frustration and direct my concerns to the appropriate person.

I had a scheduled delivery of three rooms of furniture on 7 Feb 2018 of 10-2pm. I was called and told that the driver was running behind and received a new time frame of 2-5pm. Understandably issues arise but after standing around in an empty house all day that I haven't even moved into, I called dispatch at approx. 530pm to find out the status and was told the driver was at his last stop. I informed her that I had to leave for work at 730pm and she stated he would definitely be there by then.

Rooms to Go and their so called Extended Warranty company is fraud and scam. I bought a sofa and loveseat, and within couple of months, I noticed the spring of the sofa goes deep, any time one sits on it. I called RTG, only for them to inform me that the spring is okay, and that I should observe it and get back if something else happens. Few months after, the whole frame on one side of the sofa collapsed, and at this time it is now under extended warranty. I called RTG, and they sent a technician, who when he came, confirmed that it is a defect, and the sofa will need to be replaced for me. He told me, to expect a call at least 4 days before the scheduled replacement delivery.

My Names is Cristine. I bought Living room set with Cocktail table, 2 lamps, ends tables. Over a month for delivery. When they delivery my furniture I got the wrong Cocktail table and the ends was missing the legs. My Salesperson was not surprised when I called about wrong items I received. She suggest I come into the store again. I explain to her when I purchased the items that I'm on a very tight time frame. I had to wait another month for them to resend what I ordered. Again I got the wrong items. No one apologize yet for inconvenience and plus the service horrible. I will never buy anything from Rooms To Go again.

Absolutely horrible delivery services. It seems as though they have one delivery truck seeing that it takes weeks to get a couch delivered. Weekend delivery is booked weeks in advanced so if you go shop for your furniture and need a weekend delivery you are guaranteed to wait at least 3 weeks otherwise you will have to take off of work for a 4 hr period because that’s how long of a window they give you. I will not be shopping there again.

Worst service ever, I really wish I never did business with them. It took about 2 months just to get the parts for the bed and it's still not built. And now they are telling me it going to be another 3 weeks into somebody can come and put the bed together.

A class action lawsuit is desperately in order here! If you shop Rooms to Go, when your furniture arrives have that tape measure ready! In some cases, customers will not receive the same product, what you saw in their showroom, looks the same, but please measure!!! I’m talking about the reclining feature, does not recline as far back as the showroom model, not the mention that it’s not as plush! They never return calls. Nothing! They won’t let you talk to a supervisor, they give you excuses! They lie right to your face, I think they are doing this on purpose; misleading customers, so they can line their pockets, their furniture is sometimes smaller. It’s junk! What a ripoff! Please be careful of this place! Total inferior JUNK that’s made in China! Rooms to Go, should go out of business!!! They have hurt a lot of people!!!! $3500 dollars later and still no response!!!!

I bought a black leather couch two years ago and recently noticed it was sinking the middle, so my boyfriend and I flipped it over to see what was going on. We noticed a piece of paper that said "WARNING: The assembly failure of the foot in the hole indicated by the arrow may cause damage to the frame" And what do you know, there is no leg/foot in the center hole, causing the sinking damage. Clearly due to faulty assembly.

I bought a rug 2 weeks ago and it just got delivered today. It was the wrong rug... Wrong size! Instead of an 8 x 10 rectangular, it was an 8 x 8 circular rug. When I told the driver it was wrong, he told me that it was MY problem to deal with. He left the rug on the floor and said when they came to bring the new one, they would get this one that they dropped off. I was also told by the sales rep in the store that it would be installed, but the driver said that they don't do that. He said it was his job to "place it inside the house and whatever you want to do with it is your problem." I contacted customer service and they are sending out the correct one, but the first time they can get it here is in 2 weeks... So 4 weeks after I bought it!

I Ordered some great furniture from Rooms To Go (Memorial in Houston) on January 5, 2018 and was scheduled to get it on January 17th. An ice storm cancelled the delivery and rather than rescheduling the order to come out when deliveries resumed, we were placed in the back of the line and were scheduled to get the furniture a week later. We have a 7 month old and have been sitting in camping chairs for the last two weeks in our new house. We have family flying in this weekend and nowhere to sit. Thank you Rooms To Go for taking such great care of your customers.

My wife and I purchased a sectional recliner less than one year ago. When the furniture was delivered it did not happen to come with the power cord for the recliner. It took over three weeks and several hours on hold and talking to various “supervisors” to have my power cord sent to me. Fast forward to today. The couch stops reclining. Less than one year of operation and the 2,000 plus dollar product fails. I call the customer service center to get this matter take care of being that the piece is still under warranty.

I have been a customer of Rooms to Go for 18 years and have purchased 95% of my family’s furniture needs during this 18 years from Rooms to Go. I have two houses equaling five floors of furniture that all was purchased from Rooms to Go. Today my wife called Rooms to Go to check on a non-delivered item that showed up broke just under two years ago and Rooms to Go could not have handled the situation any worst nor disrespected us any more than they did. I waited and requested a director, senior employee and an officer in the company and nor was I allowed to speak to anyone else. Then I asked that I be sent an email stating that they were working on my situation and written confirmation of the call and I was told this is not going to happen.

We bought a wooden table and chair set from Rooms to Go a while back. In the store it look real nice. But the one we received, the grain of the wood was going in opposite directions on top. It looked terrible! Rooms to Go really sells JUNK!

I purchased furniture from Rooms to Go on December 31, 2017. I paid for the furniture in full with cash. Rooms to Go said they would deliver the furniture on January 10, 2018. On January 10th, Rooms said they would deliver between 12:00 noon and 4:00 p.m. Two hours later, Rooms called and said they would deliver between 6:00 p.m. and 10:00 p.m. At 7:30 p.m., Rooms called to say they would deliver the furniture four days later on a Sunday (which is the 14th) but they do not know the time of delivery. This is poor customer service.

I purchased a king size bed and 6 months after my purchase the bed frame broke. I called and they sent someone out who nailed up the frame but it broke again. The material they used to make the bed is no good. After that I relocated to another town and after I called them they told me they can’t do anything because I moved. I would never purchase anything from them again. Ashley quality is much better. I have an Ashley bed that is much older and never had any issues with it. Rooms to Go sucks!!! Plus their customer service is awful.

MASINO BROWN LEATHER Sectional with rocker slider disintegrated. On 11/2013 I purchased this sectional from Rooms to Go and paid 2784.00 with tax and delivery in Florida. 6/2016 I contacted Rooms to Go about leather peeling and was advised I only had a one year warranty. 12/2017 I was FaceTiming my niece in Texas and noticed she had the same sectional with the same issues! 12/2017 notified Rooms to Go. Complaint #**. 01/2018 emailed video and pictures to Rooms to Go.

Brought couch and carpet from them 5 months ago and couch already worn to the point when you sit in it feels like you are on the floor. The shag rug matted bad in one spot. Just from a person feet on it for 1 hour. Poor quality furniture and they do not offer returns. They sent a technician out to take pictures of couch and rug. He made like he was on my side but he wasn't. He told rooms to go that couch was good. But that is not what he told me. He said he was going to write his report on what I stated to him. He lied! The technician did not even sit in the couch. All he did was take pics. I'm stuck with a raggedy couch and a matted rug. Total lost 3000$.

It makes you pick a star. They don’t deserve one. We purchased a mattress from RTG. They offered a promotion buy one get one free any size. I purchased a Queen with a twin as the free one. Never at any point did they say if the mattress was defective we will refund you 1/3 of the cost. I’m now left with a mattress that is less than a year old and is terrible (which they sent a man out to look at it and he agreed it should not have gone bad that quickly). They have made no effort to resolve this situation to date. It was my first and only purchase from RTG. I should’ve known. If it sounds too good to be true it probably is.

Bought a sectional from Rooms To Go last year, paid close to $3k. The cushions are matted down and will not come back to original shape. I rotate the cushions and try to fluff them to fix the fatness. My wife and I are not heavy and seldom use the couch. The company won't stand behind their product which means they have a major problem with their quality and would cost them big bucks to replace all the cushions that are in questions. We spent a total of $8k. It's the old bait and switch. What's in the showroom looks great and when used they don't last more than a year.

I purchased a Sofa on Nov 13, 2017. It was delivered Nov 24, 2017 Damage. I had to wait for a Call. I was asked, "Did they unpack it on the Truck." I told her, "No was in my House." She said they will deliver a new Sofa on Dec7th. Dec 7th so received a damage sofa with a hole in the back of it. Per the driver someone will call you. How can all of the Furniture be Damage. I received a call that they will deliver a new Sofa Jan 2, 2018. Jan 2nd, 2018, I miss therapy from my Surgery waiting on them. They delivered a Beige Sofa. My Sofa is Brown. Per the driver someone will call you. I got another call. We will deliver a Sofa to you on Jan 6, 2018 between 1-5.

It doesn't matter what year I bought the Cindy Crawford Loveseat does it because they are not supposed to go bad right after the warranty is up. But I purchased the loveseat from RTG on 11/16/14 and just found out through customer service that the warranty was up 11/16/15! Here's the story: In early 2016 the loveseat which is only used by me in my master bedroom to watch DVR started to feel different. So I placed some blankets under my pillow on the left side. It just kept getting worse and by 2017 I had placed wood and more blankets under the seat and nothing stopped me from sitting at an angle going down towards the floor!!! That is when I contacted RTG in November 2017 and was told too bad more or less.

My loveseat is 2 months old and is falling apart. Dont buy from them. Dont trust them. They not fix it the right way.

I had a dining room table delivered to my house on 12/8 and it was damaged, which the delivery men noticed while starting to assemble it. They said they’d have to leave it at my house and within a few minutes someone from customer service will give me a call, giving me info about a new table to be delivered ASAP. They left everything in my dining room as is with screws on the floor.

Purchased two twin mattresses from RTG recently. The delivery driver called us, was having difficulty locating our house. I gave him directions (he was only a few minutes away) and thought that was that. Instead he calls his dispatcher to say he can't deliver. Dispatcher calls us to say we'll need to work it out with the store, they're not coming. The store says we need to talk to customer service at RTG corporate. We do so, describe the situation and they contact the delivery company. They stonewall her, they won't deliver. She says "sorry, there's nothing I can do". My only option is to pick it up from the store.

They should shut them down, I bought my living room less than a year ago and looks like 20 years old, pillows going flat and stuff coming out of everything, I wish I didn't buy from them, I complained twice and they sent two technicians. Just took picture and nothing happened.

I purchased a sectional from RTG Nov. 2015, gave over $2000 for this supposedly good quality piece of furniture. 18 months later, seat cushions are flat. Yes I could understand if it was being used 24/7 but that's not the case. Well I just so happened to purchase the 3 yr Extended Warranty, so this shouldn't be a problem right. Wrong!!! Called customer service at RTG and got sent to Warranty Co., She starts conversation off with what is Not covered. Stitching and cushions are not covered. So if you're looking for short term furniture (less than 18 months) RTG is the place. The Quality with RTG furniture is well below par. Now for this bumper to bumper extended warranty they will try to sell you, better off spending that money on better quality furniture down the street at any other store. The EXTENDED WARRANTY IS NO MORE THAN A SCAM!!!

I purchased a leather set (3 pieces) that was delivered in April. In the month of November, I started to see one side of the sofa is already sloping terribly. I also found out, the set is part vinyl when it’s supposed to be genuine leather. They sent someone out 2 weeks after I called to report it. Now, after my second call to customer service and the store, my only option is to have the same couch replaced with the same sofa. The other option is to take a 10% discount on the order and keep the defective sofa. This is unbelievably poor customer service. I have one set I bought years ago that was decent quality but I would not waste money here again.

Purchased 2 bunk beds from RTG in Franklin, TN on 11/25. Was told they would be delivered 12/6 between 9 am and 1 pm. I took the day off from work to be there. At 9:30 we get a call from dispatch saying the driver had been at our house. Although they described my house, there is no way the driver ever knocked on my door! My car was parked up at our shop so I assume when he saw no cars in the driveway he left. I have 3 dogs who would have gone crazy if someone had knocked on our door. We called dispatch right back and we're told they could not reach the driver for him to turn around and that he would be back later. After numerous phone calls, the last being at 5 pm, we were told the driver was at his last stop and would be at our house between 6 and 8 pm.

Purchased a complete living room set in Jan of 2016. Within 2 weeks the couch broke on the left side. Called the company and they replace with a new couch. Then in about May of 2017 the new couch broke again in the exact same place. I called in, the warranty had expired. They sent a repair man out who put some nails in the bottom of the sofa, he told me it was a fault of the sofa as this model breaks in the same spot. Built incorrectly. Not even paid for yet. Very disappointed in the quality of the furniture they sell. Will never purchase from them again.

If I could select zero stars that would be more accurate. I went online, on Cyber Monday, and found the perfect bedroom set for my daughter. I ordered it, paid in full via PayPal. I listed my new address in the comments section because I am having a home built and need the set sent to the new address as we will already be in the new home at that time. I thought it was a done deal. Their customer service contacted me and told me that they were cancelling my order. They stated that I was not allowed to have my shipping address listed and request the furniture go to another address.

I purchased a couch, a recliner and a sectional all at the same time. I was told by the salesperson that they all had to be delivered to the same address. He was very clear it would not affect anything. But because I was purchasing them together I needed to do it that way. Now all 3 pieces are coming apart at the seams. But because we moved the couch and recliner they said it voided the warranty. I called in on the 21st of November and scheduled the sectional. At that time I was told they would have to schedule the others after they sent out repairman on the sectional.

I purchased a large frame lipstick red living room chair and stool by American Furniture at Rooms to Go in August 2016 but the seat of the chair needed it to be re-cushion less than 6 months after purchased which would cost $70-$90 for a firm re-cushion job to be done on this chair in which I was still paying for on my RTG account. I was so dissatisfied with the quality of this chair I finally called my local RTG where I purchased the chair and the customer service rep could only make a notation on my account which would only set on the account for nobody to be aware of unless they happen to go into my account for some reason!

This furniture is absolute garbage! It is so poorly made my couch front rail broke in a year! These cushions are pathetic! The back seem to be filled with cotton balls. I spent $1800 on a 3 piece living room set! I threw it in the dumpster in 2 years. I will never shop Rooms To Go again. And to add insult to injury, the fabric protection was a class action lawsuit! It wasn’t worth the time and hassle for $9. Losers.

My husband and I purchased a sofa and loveseat with Rooms to Go close to 3 years ago (spent approximately $2000 on the set). We were talked into purchasing the 3 year warranty by the salesman as we have kids and pets. We specifically purchased the set we picked because we were told that the material of the furniture would hold up better to pets but that if there was a stain, Rooms to Go would send a technician to come out and clean the piece and if it could not be cleaned by their technician, the piece would be replaced. We believed the warranty to be a good idea based on what we were told by the store salesman. We recently had a pet stain the loveseat and after attempting to clean the stain with the cleaner provided by the store to no avail, we called Rooms to Go to have a technician come out and clean the stain for us. The technician showed up at my home with a TOWEL AND A BOTTLE OF CARPET CLEANER!!

So delivery was a disaster. Bought a canopy bed for daughter, everything was delivered but the canopy. Rescheduled delivery for canopy, canopy arrives. Assembly was horrible, anyone without complete blindness could clearly see the canopy was assembled backwards, open screw holes where screws weren’t used to attach the canopy to the frame, brackets missing that help secure the canopy.

Ms.Cindy Crawford should be embarrassed and be held liable for endorsing such a TERRIBLE and POOR quality furnishing which is sold daily to POOR and unsuspecting customers through the RTG brand. In 2016, we purchased a leather loveseat and sofa from RTG only to have the leather peeling within four months. I reached out to RTG and a replacement was done of the sofa. I did appreciate this replacement. My appreciation was short lived because at the end of the one year mark (fully paid up sofa and loveseat) started to peel in several different places. I now realized the loveseat that was changed, was not new, but was used because the cushion is soft and appears worn; It is now peeling. My husband and I paid big money for this set; therefore, we cannot just throw it out and replace same. I need RTG to remove this crap from my home and refund my funds.

I would rate 0 stars if given the option. Multiple lies from dispatch about driver complaining he couldn't get here because of a tree across the road. Umm, nope! Drivers were also seen at Weigel’s gas station getting snacks when they were supposedly headed here. Dispatch manager will not return my call and I'm left with no living room furniture less than a week before Thanksgiving, just told I'll have to call to reschedule. Beyond unacceptable. I will not be purchasing from RTG again.

Free haul away of old mattress I was told. Driver delivers mattress and told us he was not hauling old mattress. Called customer service and was told sorry, TOO BAD!!! Store sales rep. lied, delivery is a joke, and Customer Service could care less. In other words "we got your money so go screw yourself". Well that's all the money they get from me and every person I know or come in contact with. There are many other mattress and furniture stores. Rooms To Go... Very unprofessional.

NOT EVEN ONE STAR. I bought from Rooms to Go layaway, and then for personal reasons, I couldn't pay for 3 month and then Hurricane came, I have more difficulty to pay. So I call and they said, they closed the account and put the money as a certificate. They never call or send a letter. The person that sold this to me, her name is ** at the 10623 NW 12th St Doral, Florida 33172, never mentioned, if we stop paying the account will be closed. Actually she say, "You have all the time to pay." Now I have to see what can I buy from there, with that money. NOW YOU KNOW...

I originally placed a complaint about a love seat on this site. It has been resolved completely. The love seat was completely replaced with a new one on 15 November 17 as they promised at Rooms to Go.

Please reconsider buying from Rooms to Go. Especially those of you who’ve lost everything like we did. Rooms to Go has a policy in place to protect them from honoring their terrible product and those of you already down on your luck, please beware. Rooms to Go paints the picture that they care so much about flood victims and I can attest they could care less about you and only want your insurance money and for folks like us who lost everything we own and received zero assistance from FEMA; Red Cross, or our Insurance company.

They are lucky I have to give them a star because I wouldn’t. Waiting on my furniture to be delivered they claim they called the main line but didn’t leave a voicemail. They called my phone and left a voicemail. By the time I saw the message it was already too late hence why they were supposed to call the MAIN LINE!! I cannot answer my phone. Long story short I have to wait for my bed to go back to the warehouse in order to reschedule and if I wanted my money back which I paid for in cash would still have to wait up to 48hours for a cashier's check. I would never shop here again!!!

Purchased a sofa and love seat along with the Eric Church end tables and loved it, until while moving the coffee table it damaged my OAK hardwood floors after just having them put down grr. RTG said it was not a defect in the table and would do nothing to resolve the situation. So now the casters are off the table sitting on foam furniture movers. Needless to say I will be contacting the Better Business Bureau in NC. No more RTG for me!

Was lied to from the very beginning of the sales process, supposedly senior sales person was pushy, annoying, and a liar. Every mattress he showed us was the so called best. When we decided on a 1500 dollar mattress instead of the $3499 mattress set, his interest in us took a sudden turn to hostility, and being downright rude. We ended up with a mattress that is flawed and so uncomfortable we wish we had our old one back. He suggested that we both get onto the mattress and walk on our knees to break it in. That was unacceptable seeing how my wife has back problems to begin with. Will never purchase anything at Rooms to Go ever again, throwing my credit card away. Beware!!!

VERY POOR CUSTOMER SERVICE FROM ROOMS TO GO!! Our sofa is only 6 months old. The seat cushions sink to the springs when you sit on it! 1st time a tech comes out- he takes some pictures, his superiors find no defects, 2nd time (same tech), again pictures are taken. This time we're told, no defects, it's customer preference and that we can call back in 30 days for another REEVALUATION!! What... REALLY!?

Delivering damaged products yet again. 3rd delivery to replace a damaged part of an entertainment center and this piece of crap was literally falling apart!!! As soon as they got it off the truck!!! The top part fell through. All the nails were exposed. Was told it was going to be inspected by the manager at the warehouse before being put on the truck. LIES. Third time I had to stay home from work. I call in and all they can do is apologize and set up another delivery. I even offered to keep the damaged one I already have and take a credit. The hours of work I missed has already exceeded the amount this piece of crap is worth. Wouldn't give me any compensation or anything. If the FOURTH delivery has any damage you can take it all back and I'll take my business elsewhere.

I actually looked for a website where I could share POSITIVE reviews of RTG but couldn't find one. I don't actually live in an area where there is a location. I have a vacation home in Charleston SC that I am at approximately 5 times a year. On 3 different occasions I have found myself at the North Charleston location to make purchases. The first time was 2 years ago. I went in, found Rose my sales girl and within 10 minutes had 2 couches on order. They arrived exactly on time and 2 years later (with over 40 different short term renters in my home), my couches still look great. Now I do take care of them and clean with Resolve a couple times a year, but very happy.

Just a heads up about the Cindy Crawford slipcovered sofa bed. It is the most uncomfortable, horrible sofa/sofa bed I've ever owned, or even sat on. Thank goodness no one has had to sleep on it yet. Will probably be the torture of the damned. If you sit on the "end" of the sofa, to have access to the corner end table, you sink right down into a vacuum. The sofa bed frame does not extend that far, so there's no support under at least a third of the seat cushion. And, the seat cushions seem to be way too deep, although I've never measured. But my feet don't touch the floor unless I use two or three extra throw pillows.

The Cindy Crawford Home Van Buren Burgundy 8 Pc Leather Sectional was purchased April 2015. The stain on the leather is rubbing off. This recliner has very light use. We bought 3 year warranty to avoid problems but now I am told it does cover this. Purchasing a high end product you expect more than 2.5 years of light use. We have other leather products with over 10 years of heavy use and no loss of color. I have pictures to show the damages. The quality of this leather is completely unacceptable.

I purchased a so called leather sectional from Rooms to Go 3 years ago, I made a complaint that the furniture was peeling. A customer rep asked me to send pictures and they gave me a full store credit. Well the set that I picked out I've had it for a year now and it's made cheap, after a couple of months the cushion started getting flat, I called a rep to come out and inspect it. He said it was regular wear and tear I don't think so, if I'm spending good money for furniture I expect for it to last longer than this. I'm in the process of buying a new sofa from another vendor. I have spoke with several people who purchased from them and they all have said the furniture messed up after having it less than 3 years. I will never purchase from them again.

We started out our experience at the Glenwood Ave. store in Raleigh, NC. No real complaints here. The staff was helpful and friendly. But after the sale, EVERYTHING went south. Chairs were delivered that were literally smashed in transit. I would later be told by an employee that movers drop the chairs on hard surfaces on a regular basis. Dining table was marked up.

If I could give this company 1/2 star I would do so... I would also be ashamed to work for this company, let alone be associated with them. I am not using Hurricane Harvey as an incentive for swifter delivery times but local companies i.e.: Gallery Furniture and Ashley Furniture can guarantee the same day delivery. I have sadly become accustomed to my blow-up mattress as I have waiting for almost two weeks for my mattress and apparently no one can help or do they really care??? Jonathan told me "If you need it any sooner, why don't you go to the warehouse in Katy and pick it up yourself." James, Karen, Cinnamon, Chesney, Norma and even a supervisor Diana were either curt, condescending or just plain rude. I was told that calls are not transferred to management, and "if you are not happy then that is on you..." Disappointing is an understatement.

Back in 2013, I purchased a Baycliffe Sectional from Rooms to Go. I thought it was leather. After all, I paid for a 3 year leather protection. I live alone, and the furniture is hardly used. I sit mostly in the family room. I always clean it with the protectant they gave us. My Mom had bought furniture there last year, so she gave me all her protectants. I have plenty to last me. Lately, I noticed the furniture is peeling (see attached picture). I googled complaints from Rooms to Go and I only wished I had seen the reviews. I can tell you I will never purchase furniture from them again. They are aware that the furniture is of very poor quality, but they still continue to purchase it from the manufacturer. Had I used this sectional as I should, this problem would have surfaced a long time ago.

Beware for salespeople who will try to push you to order in the showroom. No one disclosed to us that once you order in the showroom there are no exchanges or returns. If you order online you have 48 hours. This is disclosed on the receipt once you purchase everything. Now we are stuck with a $1200 mattress that we cannot use because it causes back pains. The store told us that with manager approval we may exchange possibly, but it has to be the same or higher price plus we pay delivery. Better Business Bureau will be hearing from us.

We purchased a high dollar mattress from Rooms to Go a few years back. We went into the store with the plan of purchasing a name brand mattress and the sales person sold us on one of their brands saying that it was just as good and $1,000 less. For the first few months the mattress was nice to sleep on, but after several months the bed would cave in after you were on it for a few hours. Memory foam mattress and I guess your body heat would create this issue. We advised RTG of the issue and they sent their techs out to evaluate the mattress, twice. Both times they found nothing wrong. However, I am unable to sleep on the thing without waking up with back pain... I have tried to get them to work with me on a credit towards another purchase, but no luck. I am done with them, I will never spend another dime there!

We purchased a chair & sofa on 8/20 & we picked it up on 9/6. The couch already has a rip in it & they will not refund or exchange it!! They say because we didn't get the warranty. REALLY!?!? This couch is only 16 days old & it's not even the main couch everyone sits on & it's already torn... I will NEVER EVER buy furniture from there or recommend anyone else for that matter. All they could say was "I'm sorry." Unbelievable!!!!

Please understand that I'm not posting this review out of anger at Rooms To Go. My hope is to help someone avoid wasting their money like I did. Please think twice beware purchasing a chair from Rooms To Go. I purchased a Cindy Crawford glider recliner in August of 2014 at the store in Mesquite, Texas. Within 3 months, the chair began to squeak loudly while rocking. Then within a year of my purchase, the chair suddenly made a loud noise while rocking and wouldn't move anymore. On one side, a metal component had bent and wouldn't allow the rocker to move. I called RTG and since it was still under the 1 year warranty, they came out and replaced the entire rocking components under the chair.

I bought a iSofa, sofa, love seat. Paid over 1100 with taxes and fabric protection plan that I didn't want but the sales associate tagged on. I got the 2 years no interest that was great. But little did I know that before the year was up the seat cushions were going to be so flat. I haven't even finished paying them and now I have to purchase replacement cushions at 44.00 a piece. I hope this helps someone. Very bad quality cushions. Will never go back to buy any furniture from them. Save your money. iSofas a joke. Oh and when I called the customer service department they were not very helpful.

We furnished 2 entire homes here, spent thousands of dollars and ran across a problem with one of our dining chairs within 6 months of purchase. Called our sales guy who put us through to their 800 number to have someone come out and look. Guy comes out, says he can't stitch it. It'll look stupid so he takes a couple pics. Total time here 5 minutes! Get a call a week later saying they decided we caused the under the chair issue. Genius! Cause I often get under my dining table to play hee-haw games (insert extreme eye roll).

We purchased a "leather" couch from Rooms to Go in May of 2012. In the past five years, the couch has only been used normally by our family. After two years we had to cover the couches, fast forward another three years and you cannot even sit on the couches without bits and pieces falling off. Rooms to Go customer service does not seem to care to do anything and claims it is due to not using their leather conditioner (which I used bi-weekly). This is the second issue I have had with Rooms to Go and the last resulted in me returning the furniture and getting my money back. I have learned my lesson and will never purchase from them again. They blame the consumer for their lack of quality and do not respond to emails or phone calls. It is sad to have celebrities endorse a product that cost the everyday person a lot of money only to break within 3 years and leave us having to spend thousands of dollars on a new couch.

I really did not want to write a review but apparently Rooms to Go could not care about how their customers are being treated. I went into the store on Labor day (9/4/2017) and asked a gentleman for assistance not knowing he was an assistant manager. I informed him that I had received a voucher from salvation army because my home was flooded in the August 2016 flood. We walked around that store for more than an hour or longer and he was very helpful. The voucher was for the amount of $500.00 which didn't give me a big window to chose from but I still appreciate the gift. I was concerned about the delivery cost because Demarco stated I will be charged for each set being delivered which would be taken out of the voucher but only leaving me with maybe $400.00.

They are not helping Hurricane Harvey victims! I wish I could give 0 stars because they don't care about their customers, only about money. They are campaigning that they are helping Hurricane Harvey victims by donating furniture and money but they aren't helping their own customers who lost everything in the flood. My entire home was flooded during Harvey and my furniture (purchased through RTG) was destroyed and had to be thrown out. I called RTG to see if they could send replacements while I continue to pay the monthly payments for the balance I still owe. I asked if there was anything they could do to help me and they said no because the warranty I purchased does not cover weather related events.

I went into showroom with already knowing what I wanted to purchase. I told Sales Rep what I wanted and he hurriedly rang me up. I ordered a bed, dresser, mirror and media chest for 2500.00. It was post Hurricane Harvey and I had forgotten my glasses so I inquired about the total when it seemed high. There was a 189.98 delivery charge but he assured me all was accurate. I am volunteering in hurricane aftermath and don't look at bill for 6 days only to find out he has added 180.00 in protection plans for the wood furniture without my knowledge or consent.

Beware of the back order gimmick!I bought 2 recliners from Rooms to Go in Houston, on July 30, 2017, and paid for them in full. I was told the chairs would be available on August 24, if I wanted to pick them up from their distribution center (showroom where I made the purchase is located at this facility) or they could be delivered to my house on August 28. I paid extra to have the chairs delivered. On Friday, August 25, Rooms To Go called me to confirm delivery on, Monday, August 28. So far so good!

I purchased a full bedroom set about a month ago. Delivery was scheduled for August 27th. I was waiting between my "window" from 11 am-3 pm. I received a call right before 3 saying they were running late. When they arrived at 4:30 pm, they were completely rushing around. They left tags sitting on the dresser and chest not to mention they did not have the hardware to hang the mirror on my dresser.

We purchased over $5000.00 of furniture from Rooms to Go and when I placed an air freshener on top of it the paint came off the nightstand and revealed a refurbished nightstand. This was only two months after purchase. When asked to replace they denied. Worst experience ever with any furniture company. We have purchased 90% of all our furniture from them for nearly 20 years. But never again. They lost my business over $149.00.

Purchased several items from Rooms To Go, my so-'called' high-end Dining Room Set by Cindy Crawford is a piece of junk, chairs falling apart and customer service did not want to help me on this matter.

Several problems on one visit. First, if you think you'll get a cheaper price @ outlet by picking up yourself, WRONG! Price is possibly more and you're forced to buy a $100 cover if you want the warranty to be good, they try to get you by telling you $150 to incl. pad and I refused. Second, you have a receipt that is broken down where you don't know what you're paying for. I told them to include railings and didn't know until I stood in 100+ degree warehouse and they said railings not on receipt.

When delivered, night stand and dresser had defects and damage. Called customer service many times. Made appts. many times and only showed up once to look at furniture. They said they would fix or replace, but no one showed up. Now the material on the headboard to the bed is coming apart. I wanted to buy another headboard at Rooms to Go and they said they don't carry that bedroom set and, "There's nothing we can do for you."

We bought over $11,000 of furniture from Rooms to Go in March. Our bedroom furniture nightstand received a significant scratch on top. I just called to see if they could find a source for touch up paint (I would do the repair myself). They could even give me the code for the paint nor a part number. NOTHING!!! Please do yourself a BIG favor and don't waste your money on any of their products!!! Worst store ever!

I ordered a bed online; Ended up asking for a refund. They kept the delivery fee even though nothing got delivered. Never had such a bad experience from any other company. I'm very disappointed. Can't even get the bed I wanted because somehow the bed is discontinued. How can the bed be discontinued if I was allowed to order it? I'll never order from Rooms to Go again.

What a ** warranty they have. One of my the spring broke in the cushion the second chair is sagging in cushion. Both are only 14 months old. The extended warranty department will only replace one of the two, and said the second chair is not under warranty. Called the customer service department back and they said they have to go by what the tech said about the chair. Well hello people the second chair isn't only sagging the arm is broken as well. We have bought two bedroom sets, two living room sets. NEVER AGAIN...

'My' experience with 'them' has left me with the absolute impression that this company has turned into just another corporate giant that has absolutely no procedures in place for when they make mistakes, mistakes that have negative impacts on their customers' daily schedules. Right now their 'cause' has 'affected' me in a way that I feel abused. But I'll get over it once I transfer my frustration onto this complaint site. How a corporate entity deals with its mistakes are when you find out just what kind of company they are. All their care seemingly goes into marketing and selling, they totally and spectacularly failed when it came to actually delivering my product. There was a complete 360 degree difference in their sales procedures to their logistics procedures. I would compare it to - One is from planet earth the other is from an unknown planet in a far away galaxy where robots run the show, badly.

Beware of this Sectional, do not purchase! Too many problems with this whole experience to include all. Purchased LAF Sofa, RAF Chaise and ottoman from RTG Clermont. Delivery was late (10:30 pm) and both delivery persons appeared drunk. Sectional was not wrapped or protected and had spots, delivery man apologized that it was his sweat and it would wipe right off. Spots could not be wiped off.

Save your money. The furniture protection plan is some bull. They just took pictures of my furniture, called me back and said I will have to get it professional cleaned because it got too many spots. They only spot clean, They never even tried to spot clean it.

RTG is a RIP off. Bought a sofa and recliner in 2015 and still making, payments on it. The sofa, is busting loose on one end, and it's hardly sat on!?!?!. I was told, when I bought the furniture that it had a 5 year warranty... WHAT A JOKE! Had I have done some research first, I would have found that NOT to be true! So, the sales person LIED! NEVER again will I do business with this scam of a company!! STAY AWAY!!! DON'T WASTE YOUR MONEY!!!

Was given a delivery window over the phone for 1-4. 5 minutes till 4 they call and say that the original window was 4-7 and that now they were behind and wouldn't get here till 7-10. First off, What the heck are they doing delivering to anyone at 10 at night! That's ridiculous! We've waited and wasted ALL day now! Explained to them that I had to get up early the next morning for work and that there's older people here and that is disturbing their rest. We don't have a bed to sleep in. Nothing they could do. You give someone a time window, be there. Not good business! Customer service could care less. You're paying this much for something, You expect better. Once this is paid off, I don't intend to darken their door again.

I purchased a love seat and sofa which we love. However less than a few months into use, the filled cushions have lost their firmness to the point that it is not comfortable to sit on. At the point of sale the salesman told us that if we had any problem with the cushions that a trained service tech come to our home would take care of the issue and replace if they can't fix it. Also we have purchased protection plan for spill and food, the deal was if they can clean it they will replace it. Techs came to my house and determine that the stain are too large for them to clean. What kind of BS is this.

I bought a dining set at Rooms to Go. They deliver the product missing components. After my contact with their Customer Service they delivered the wrong stuff. I have now been contacting them to fix the issue and they want to replace the entire set. They can't confirm the time of delivery. What a crappy store and what a crappy Customer Service Department.

Purchased a sofa, loveseat and ottoman February of 2016. Several months later purchased a chair that went with the set, in a different fabric but matched the pillows and ottoman. We have this in our living room. Maybe sit on it once a week. We are older. It's only the two of us and while cleaning it recently I noticed it's not wearing well. The cushions are showing wear and pilling terrible plus seams are ripping. I emailed the company and was told they could at their convenience sew the seams but the pilling and the wear was normal. Really!!! It's only a little over a year old. We keep it covered much of the time and don't even sit on it every day!! The stuff they sell is garbage. We are so disappointed.

I went to the store on July 8, 2017. I picked out the bed I wanted and had a great experience with the sales lady Peggy. I asked if they would take the old bed and she said as long as it's noted on the order & she put it on the order & double checked to make sure it was there & it was. The delivery date was for July 14, 2017. They arrived and delivered and left. I was not home at the time of delivery but my husband was home, he had the old bed by the front door and they didn't take it. I came home at lunch and saw they hadn't taken the old bed. I called customer service and they called the delivery driver and he said he asked my husband where the bed was and my husband did not answer. They never asked him anything other than where he wanted the new bed.

We received a delivery from Rooms to Go and one item, a nightstand, out of 5 items was not on the truck. The driver tried to get me to sign the manifest that everything had been delivered. I asked where the nightstand was, and he said that it was not on the truck. I asked for a written proof of some kind that the nightstand was not delivered, so I could take it up with Rooms to Go. He refused to give me any paperwork of any kind.

I purchased a sectional sofa which we love. However less than a year into use the feather filled cushions have lost their firmness to the point that it is not comfortable to sit on. At the point of sale the salesman told us that if we had any problem with the cushions that a trained service tech come to our home would take care of the issue. Great right?! Well that is not the case. According to RTG Corporate no service tech will be sent to handle the issue but I may pay for new cushions to replace the "deflated" ones. Think of using a down pillow for a few years and that is about what our $2,500 sofa is like. I will not be spending a penny more with RTG. Glad I was able to support celebrity endorsements and TV adds vs paying for a quality piece of furniture with a company that stands behind their product. Sofia, Cindy and Eric... you owe me a sofa.

I bought the furniture from Rooms To Go 3 month back and the quality is so bad that the thread started coming out from the fabric, and when I complained to Customer Service they say it is a normal wear and tear... in just 3 months. Normal wear and tear... What is the insurance for then. I bought the insurance which covers the fabric. Never, ever buy the furniture from them.

I bought a king size adjustable bed. This is the one with the base that moves. It's nice. Be aware that sheets tear when you raise and lower the bed. I did ask about the sheets before I purchased. You really need to get extra deep pocket sheets online. I would go higher than 18 inches. Sheets set that for up to 18 inches tore after I raised the bed. I had to order extra deep pocket sheets.

Delivered wrong set of couches and they were late! When I call customer services they were TERRIBLE at listening and getting my correct set on time. On 06/26/2017 we bought sectional couch from RTG on Glenwood ave. Sales Representative, Anita was wonderful and very nice, I was actually very happy and impressed with the service I got at the store on Glenwood ave. My couches were scheduled for delivery for 7/3/2017 from 10-2 pm. Customer service rep. called to inform me they would be late; the couches arrived at 3:00 pm. When the couches arrived I realized it was the wrong set and there was an oil stain on one of my pillows! We told the delivery guys and they just left the couches and told us to call customer service who would take care of the couches. They left the couches and left.

I purchased my couches from Rooms to Go. My warranty had expired by one week and the handle on the recliner broke off and the threading on the couch was coming apart also. I called Rooms to Go and they couldn't fix it because it was out of warranty. I was told if I decided to fix it I could pay for it. Just today the other handle broke off. I called to see about getting it fixed and was informed that they do not fix furniture when they are out of warranty even if I paid. I would have to go to a local furniture store and see if they want to repair it. I was so upset. Wish I knew this before. Wouldn't have bought my kids' bedroom furniture there also. So much money spent there and the warranty and customer service are horrible. I am so disappointed.

My buying experience at Rooms to Go was pretty pleasant (guess it has to be to get your cash). The problems I ran into with the company was with the delivery and cancellation policy. First off you only have 48 hours from the time of purchase to return your items for a full refund, so if things get delivered to you in bad shape you just have to wait for them to send someone out to look at it which typically takes 2- weeks as per the customer service rep. When I bought the furniture I was promised that everything was brand new fresh out of the box. But only 2 items that arrived a week after purchase were in boxes and being that it takes them so long to deliver, I'm now stuck with the items.

I ordered a sectional on 4/23/17, paid $1,000 deposit upfront and I am finally getting the couch on July 13, 2017. So much for same day delivery. Also the store would not refund more than 80% of the deposit even though they could not deliver as promised, I had to complain with the BBB to get them to agree to refund the deposit if I found an equivalent sectional.

Buyer beware! I purchased furniture in TN for a beach house in FL. I purchased a living room set and two bedroom sets with mattresses. After three deliveries, I still have damaged furniture. (Damaged, at the warehouse, delivered damaged merchandise, back ordered items....) The last sofa sleeper I received as a replacement was filthy dirty and when we open it the sleeper looked like someone had sex on it. I told the driver the take it back to the warehouse along with the rest of the items on the truck. We live out of state so it's a HUGE hassle for deliveries. I have talked with customer service, store employees and managers at least 20 times. The best they can do is give me $65 off the damaged sofa sleeper and void the warranty or I can try one more time for a new sofa. My original delivery was in April. It’s now July. I totally regret spending any money at Rooms to Run From!

NEVER AGAIN!!! I went to Rooms to Go a few weeks ago to purchase a bed for my daughter and a couch for our second living room area. First of all, they had a beautiful bed on display. The price sheet on the dresser for the bed was for a similar but with a different price. Nowhere did they have the correct price for the bed being displayed. False advertisement. We still wanted the bed. It was late and we went ahead and made the purchase knowing I was going to call and file a complaint. After we paid we were told about a 3 year warranty and were given 2 bottles of cleaner. Me and my husband did not purchase a warranty so we were confused. When we got in the car we looked at the receipt and sure enough we were charged $130 for the warranty. I called the store manager the next day and was told she would give me a callback.

Having purchased thousand of $ from Rooms to o I am really upset over my last experience at my local store. We purchased a recliner and upon delivery we realized the size and design did not fit our decor. OK...so we decided to return it. GOOD LUCK. I was told by the 800# people to contact local store and our salesmen **...and there would be no problem. I did and he was very nice but had to speak to the store manager. This is the Sarasota FL store. 5170s Tamiami Trl. 34231. The word came back that they could not help me. REALLY???

We bought a recliner and loveseat and the spring (which was plastic) broke and popped up and tore the side of one of the cushions. We don't use the loveseat very much. I contacted the customer service dept and after going back and forth with them they said they could send a tech out to take pictures. We never heard anything back! This is the worst furniture and furniture company we have ever dealt with!

This location has VERY POOR customer service! I went into the store to purchase a piece of furniture that I saw online. Upon entering the store I saw two gentlemen that appeared to work there but they walked passed me. I was in the store for about 20 minutes and I was never greeted nor did anyone ask me if I needed assistance. I had to walk up to a salesmen, WHO WAS SITTING IN A CHAIR PLAYING WITH HIS IPAD OR ELECTRONIC DEVICE, and ask him if he worked there. That was the FIRST red flag! To make a long story short! I NEVER received the furniture that I ordered!

I purchased a living room set from Rooms To Go, the Cindy Crawford collection, which included a 8 piece leather sectional, two end tables, rug with pad. The first problem, they delivered the wrong size table, then the delivery drivers set the sectional up wrong. Me and my husband had to rearrange it to fit in the room correctly. So I never got the right table and was like I'll just keep it. So after about a week the frame on the end recliner was bent so we had it replaced. Next after about 3 months the leather began to peel on the console so it was replaced. Now guess what, the same console is peeling.

The couch smelled of chemicals and burned my eyes. My entire house smells like it now. I wanted to return the couch but didn't know they have a "no return policy" once delivered. Most reputable companies have a good return policy these days so I didn't give it a thought until I received my couch. I now understand why they don't have a return policy when they sell nasty smelling, chemical drenched furniture. Will never shop here again.

2 months ago I purchase a sectional, the recliner handle came apart so I schedule a repair with the customer service in wish I had to take the day off, the day in question was Friday June 9 2017. I received a phone call indicating that the repair man was I'll I understood the situation even though I was in the hole $310.00 by missing work. I also purchase a kid's bedroom set for my 4 year old for Saturday June 17 2017 between 10.00 and 3:00. They were supposed to bring a replacement for my broken recliner and my son bedroom set, I work Saturdays as well. But I decided to take it off to wait on the delivery guys.

Sereno leather sofa is broken. I called my local Rooms to Go for assistance. Basically they told me since my order was out of their warranty they could not assist me. Funny thing is, I'm about to buy a house and would need furniture. Originally I was excited to go back to Rooms to Go because I had a great experience. As a result of their amazing customer service, Rooms to Go will no longer get my business. Seems like I'm not the only one...

The store was Rooms To Go at 7660 State Highway 121, Frisco, Texas. My complaint is not with the local store or the product we bought. The complaint is with the delivery service and Rooms To Go's complete non-responsiveness to our claim for damage done to our house by the delivery crew. In my opinion, this has been a very deliberate effort to completely ignore my complaint, simply believing that if they ignore complaints for long enough, dissatisfied customers will eventually give up. A very curious approach to customer service, but apparently it has worked for them. Here is a summary of what is now a seven month futile attempt on my part to even get a call back from Rooms To Go:

We bought a leather sectional less than a year ago. The one recliner is clearly broken at the foot rest. They sent a technician 3 weeks later. He took pictures and told me someone would get back to me in a couple of days. I did not hear from anyone. So I called. The CSR relayed to me that the tech said this was not a defect but the customer broke it. We have sat in this chair maybe 5 times. I have a recliner in another room we have had for 10+ years, and sat in a lot, that is not damaged. I find it absolutely ridiculous that they are blaming the customer on this. It was my first time buying from Rooms to Go. And my last. This was not cheap either. It is the Cindy Crawford home collection. So if you are looking for some furniture stay clear. Or just never sit in it.

You guys along with Synchrony Bank make it difficult as hell to try and get furniture when as a service member we can't always be there in person with our family. We aren't doing anything fraudulent. I get it. Your policy whatever but you guys don't work anyway and I'm not flying out there just to show up in person. Terrible.

I purchased a Brandon Heights sofa and sectional in 2014. In 2015 the first leg broke, I rotated one from the back and used a block for support. In October 2016 a 2nd leg broke. I was told to mail $33 to an address and in 3 months a new leg would be sent. Customer Service was pitiful and really unsure of even this info. I mailed the money 10-07-16 but Dec 31 I was moving into a new home and really wanted the replacement leg so I called, reconfirmed the address and was provided the orig money order into to trace the 1st pymt. I was told they would get both legs shipped. Now June of 2017, I've received 0 legs, paid for 2 and this cheaply made furniture from China had 2 more legs which crack at the same place on every leg. Crap company, crap goods, zero product support and absolute fraud, Western Union confirms they cashed both money orders. Pathetic.

In September 2016 I spent $2700 on a sofa and loveseat from the Eric Church collection. They both have electric recliners on each end. The electric recliner aspect is fantastic, but the sofa frame broke in less than three months. That's ridiculous. The repair guy, who couldn't repair what was broken (not his fault, and he was VERY nice), said that RTG should call me next week regarding the "next steps". Honestly, I'd like my money back. I'm not interested in paying that much money for furniture that only lasts a couple of months. I own pool floats that have lasted longer. I don't have time to get my furniture repaired or replaced on a quarterly basis. The replacement sofa was FINALLY delivered in January. RTG refused to discuss what would happen when this sofa broke. I reported the second sofa and the loveseat as broken in March 2017, and they came in April to look at them, and pronounced them both in working order, despite their being broken.

Bought extended warranty on my furniture bought for rooms from them. They said the warranty covers everything for 4 years. I called couple months later. I had a scratch on footboard twin bed. They said they don't cover that. They don't cover anything actually. They just lie to get you to buy warranty. They don't even have a number that you can call to cancel the warranty. Customer service has to send them an email to call. God knows if they will. Very mad and disappointed.

We purchased an adjustable bed because of a back problem. We have had it for 3 weeks. It is a queen size and is very uncomfortable if you don't have a back problem. I returned to the store to talk to the salesman to see if we could upgrade it to a king size. I didn't ask for my money back. Just wanted something that I could sleep in. He handed me a card with customer service number and walked away and ignored us the rest of the time we were in the store. I am so very disappointed in the way this was handled. I will never recommend to anyone to purchase a mattresses there. Most places have at least a 30 day satisfaction guarantee... Please ask lots of questions before you buy their furniture because they will not tell you what you need to know. Lessons learned!!! Sleepless nights!!!

I purchased a bedroom suite for my daughter from Rooms to Go last year. They delivered the bed but the top rails on the canopy would not connect because the hardware didn't match. I called Rooms to Go 8 different times to come back and complete assembling the bed and installation I paid for. Every time they came, gave me attitude, took pictures but never finished putting the bed together. It has now been a complete year and they have done nothing to follow up with me, offer any type of resolution or make even the slightest effort to fix the situation. This is the worst company I have ever dealt with and will never buy anything from this company ever again.

The sectional sofa set should align all the pieces to same height and symmetrical. But when it first delivered there are scratches and asked for replacement. When they replaced the pieces they did not align properly. We requested to fix it, but they had multiple visits by support team, but no resolution. Finally they said they can't do anything to fix. I don't have any way to remedy it.

I'm shocked at the incompetence of such a big company! I was originally told I had a delivery window of 8-12:00. I then received a call confirming my delivery time of 12-4:00. I was very upset because I scheduled a flight during this time. I called to complain and was told there was absolutely nothing they could do. I was told if I had financed they could work with me but could not work with me because I paid in full?? I was upset but rescheduled my plans. I was supposed to see my son off in a fishing tournament. At 4:00 no show so I called back. I was then told it would be 8:00 and delivery was just an estimate! I was also told they made deliveries up until 10:00!

Bought bedroom set, put $400 down. Put order on hold as I was told this was no problem. A year later decided to cancel the order. Was told I wouldn't get my $400 back. So, in essence, I just donated $400 to Rooms To Go for no reason as they weren't holding my furniture anywhere. They hadn't even ordered it as of yet.

Today, our son's bed was supposed to be delivered. He was so excited since we have been waiting for about 5 weeks. The excitement quickly died when the driver told us the wrong parts were delivered. I asked him when they would be delivering the correct pieces and he said he didn't know, I would have to call customer service, "I'm just the driver; I don't know anything about anything else." In my opinion, when you are the driver and wear a Rooms to Go shirt, you should still be concerned with customer service. My son was visibly upset, and it would have been nice if he would have taken the time to call customer service or assisted us in some way, but I know that wasn't his job. He seemed like he was in a hurry to get me to sign and get out the door.

Jacksonville, Florida Rooms to Go Store at Regency Square. SALESPERSON KASEY. On Monday May 29, I went to this store to purchase a chair. First thing is I went to the store alone and no salesperson approached me as there were families and couples come into the door at the same time. I wanted around and found the chair wanted and asked Kasey that was showing a couple the same chair how much one across the aisle was and he told me $399 and I said I would take it. He asked who my salesperson was and I said no one. He huffed and said, "Come on I will ring it up."

While I made my purchase here in Houston, it is the same product sold in all stores. My complaint is about the quality of the products they are selling. While the price makes you feel like you are getting a decent deal, the old saying, "You get what you pay for," comes to mind. I have purchased nothing from there, that I have not had problems with. Purchasing an old antique piece of furniture, and having it painted for your space, is a way better deal. Take my word, DO NOT PURCHASE FURNITURE FROM ROOMS TO GO! While I have had issues with most items, a chest-of-drawers has been the worst. On the surface the piece looks nice, but the drawers fit in tracks that are flimsy and keep breaking.

We purchased a couch from Rooms-to-go and were given "express delivery". Only noting us someone had to be home all day, they can come anytime. I took the day off and waiting. By 3 pm I heard nothing so called customer care, they told us it can be between 9-10 pm at night, and the driver was running behind and we will get a call an hour before. WHO DELIVERS FURNITURE AT 10 PM AT NIGHT? So I took the day off for nothing, heck even a half day window would have been nice (first half or second half delivery?) then people can know whether to take a full day off or not.

My experience in your Frisco, Texas was at best average. My sales associate was polite but not well versed on the quality of the furniture. When I decided to purchase the mattress elsewhere the sales associate told me I'd be making a horrible decision and would not write the order until she showed me several mattresses.

We bought a 5 set living room furniture 2 months ago... and the sofa bottom frame broke in the half as we sat on it. Emailed customer service and called several times before they told me they are not replacing the furniture because is sitting in my office. Please be aware that Rooms To Go furniture does not have the quality as they claim to and is just junk!!! And also be careful if you need anything from customer service. They are fast to take your money but you will be awaiting forever on the telephone or never have a reply on the email sent if you have an issue with their poor quality furniture!!

Purchased new living room set 3 weeks ago for $2700. Scheduled delivery on Friday, May 19, 2017. They called to verify delivery date twice last week and once the day before delivery. I took the day off work since they couldn't give me an approximate time for delivery. At 3:30pm get a call from the driver saying he is running late and would try to be here at 4:00pm but if not he would be here no later than 6:00pm. At 6:45pm we call the dispatch center to see what's taking so long she tells us our delivery is now scheduled for Sunday. Say WHAT? The dispatcher tells us the drivers was cancelled earlier in the day because he was "violently ill". Dispatch says they don't know who called us and confirmed delivery. Spoke with a second person who advised me the driver had been involved in a traffic accident earlier in the morning and the route was rescheduled for Sunday.

Not once, but twice had furniture scheduled for delivery and they did not show. The first delivery arrived damaged and they decided to leave the damaged console until they could replace it. Had to schedule twice and no show. Customer service department is lacking professionalism, and experienced personnel. RTG needs to spend some money on training the customer service department and clean house to be able to have competent, intelligent people handling the most important department in a company. Will NEVER AGAIN purchase from RTG, unless I want to have a miserable experience.

I reported to my new duty station in Charleston SC in 2010 continuing my military career. My wife and I purchased a new home and was in need of furniture. We saw and decided to furnish our entire home with the company. $12,000.00 later and a lovely powered leather set we were happy. Fast forward seven years later, our beautiful black leather set turns out to be fake leather and is severely turn from not so frequent use in our media room. As is the case with so many before us, I was told by customer service there was nothing they could do for us. It's as if this company knowingly sells this fake crap and get away with it free of any penalties. If by chance you come across this post, please spare yourself the time and money and stay away from this company by all cost.

Without researching much about the store we were quick to buy all of our new home's furniture from Rooms To Go. Beware this is only for cheap furniture, electric hardware is not authentic, poor product life as a whole. From the day of purchase we had problems with almost every piece we bought. We are writing this review after we have had it with all the cheating and dishonesty we had to go through with the Customer Service. A very expensive high end leather sectional with electric recliners had recliner motors busted in just few months. Leather is not genuine, wrinkles, fades and cracks easily and quickly. Store too gave us (multiple times) wrong cleaner, a fabric cleaner for a leather couch that discolored it and now they deny any service for it.

First purchase from this firm (and last!). Bought a love seat and sofa in November 2013. We had 2 previous sets that were much cheaper but both lasted over 11 years. The house is used infrequently by us and family and friends - so there is no excess or misuse. In April we noticed the seat and headrest on the love seat were flaking pieces of leather off, completely spoiling the look. I emailed their "customer service" department with photos of the failure. They responded with a request for photos of the sofa!

April 30th, 2017. For over 2 decades I have purchased furniture from RTG. I have never had a bad experience with customer service or sales. In May 2015 I purchased a new bedroom suite for my 80 year old mother and have had no problems. This past spring 2016 I purchased 2 swivel chairs and an oversized recliner. After 4/5 moths I noticed that a (seam) had opened on one of the chairs and had started unraveling. The backs of both chairs had started to buckle, roll and one feels kind of like the back has given way. The recliner starting leaning to the left so bad that no one will use it. The left arm was worn after 4/5 mos. I requested service for the first time in July if I recall correctly. I called and scheduled an appt with cust. serv. which came and evaluated the furniture. The tech took pics and inserted a piece of foam into the seating of the recliner and said that would solve the problem. LOLOL

I purchased a power leather sofa for my mom 1.5 years ago. At the time of purchased, the sales agents - I think is Rebecca told me to purchase a warranty to cover all defective on your leather. They will fix everything from wear to tear. Well this is a lie, after 1.5 year of used, the TOP LEATHER they sold faded in color, the thread Ripped. I called the service, they told me that my warranty only cover food and drink Stains. I told them that is not what I was told. Well they reply it is my contract. It is my fault for not reading the contract and trust my salesman. Why do I need food and drink stain coverage when my sofas are leather? Rooms to Go, you are a big company and yet, hired salesman that are LIARS. I know selling product to make commission is a priority but violating your customer's Trust and ruin your reputation. Is it worth it?

So my fiance and myself are out looking for furniture and drop into Rooms To Go. Awesome customer service in store and we decided to put our trust in this place, BIG MISTAKE!!! We had to wait almost 3 weeks for our delivery and when it finally arrives we did not receive all of our furniture due to the contracted driver and his help getting into a heated altercation with my fiance because the driver was tired and we had about 25 pieces coming in.

I purchased a sofa, loveseat, and small dining set from Rooms To Go (RTG) during a Labor Day promotion sale. I have relocated for a new job and had a new home (which was essentially empty). I had plenty of time to settle and wait for deliveries (so I thought). I had allowed 5 weeks to settle into the new home. 1st problem - They waited close to 2 months to deliver and gave me the delivery window (8-11). I had to take a 1/2 day off without pay and the first big staff meeting of the new job was at noon the delivery day. The drivers got lost and called to say they would arrive late. I asked them to take lunch and at least let me go to this meeting because it was their fault. They threatened to return with the furniture and have RTG reschedule the delivery.

Do not buy furniture from here. Bought a leather set and it started peeling. They replaced it and it started peeling. Tried to get my money back and they refused saying it's out of warranty. I asked for the CEO number and that was a negative. We chose not to replace it and chose to keep it until it tears up.

This was the worst experience ever! I ordered the furniture and had to take the day off because they couldn't give me an estimated time frame. Then I received a cracked headboard. Then I did not receive all the furniture that was in the picture. So I called to tell them and they said I misunderstood but the bed was actually considered 3 pieces! So I tried to order the other piece that I wanted and then the credit card processing was down on their website so I should try again in one hour. So I did... Now I am not able to get the furniture delivered tomorrow which is what I was told could happen if I ordered before 2 pm.

We purchased a electric recliner couch 3 years ago. One of the recliner electric broke. We called customer service at Rooms to Go to get a repairman. They said they don't repair after one year. I said I am willing to pay for the repair. They said they can't do that. I asked if they could give me a number I could call. They said no. I googled for repair and after 7 calls no one did recliner repair. All told me to call where we got the couch. I called back customer service to ask again if they could advise anyone they know since they have to fix the recliners if it is within a year. They said no and there was nothing they could do for me. Unbelievable. Would never buy another thing for here!!

I purchased a Neutral Beachside Sofa about 2 1/2 years ago. It had a slipcover on it that is removable. Underneath is supposed to be a regular sofa... you can use it with or without the slipcovers. Next weekend I am moving, so I figured it was a good time to pull the covers off to wash them (which did come out beautiful btw). I am 125 lbs and live alone. The sofa has been sat on maybe 10 times since I bought it. The whole stupid thing under the slipcover is coming apart. Nails sticking out everywhere... the back is peeling off. The fabric is ripping at the seams. I am so disappointed. I loved this sofa. The new apt. is going to have an extra room which I planned on going back to Rooms to Go to furnish it. Not a chance will I spend another dime there.

Bought a leather sectional. Contacted customer service concerning issue! After numerous pictures and emails section was replaced after service man was dispatched! When warranty ended leather wore out. 2.3 years later they stated that this was on me which I accepted! I ask them if they could give me a phone number of one of their service techs that they used, which I stated that I would pay for at my expense!! They stated that they could not HELP ME BECAUSE MY WARRANTY WAS UP!! I asked again...and they stated that there was nothing they could do!! No recommendations, referrals etc! Just S.O.L. From this point on I will make sure that everyone that I speak to knows of Rooms To Go policy after the warranty period ends! Very poor CUSTOMER SERVICE!!!

I live in Stewart FL. RTG truck was making a delivery in my community, speed limit is 15mp. Riding my bike when this driver almost hit. I told him to slow down but he didn't. He had to been doing 25-30mp. He used the **. That's a truck driver should be taken off the road. This is with my past experience 43 years driving a big truck. The trailer plate # was **.

Horrible, cheap furniture. I bought a living room set and a set of queen size mattress less than 4 years ago... and I had to throw it all to side of the road!!! Mattress sunk in... so called. Leather furniture peeled horribly!!! Warranty on each item but they would not replace!! DO NOT GO THERE!!

I finalized a purchase on the website and my credit card was charged in full. About 2 hours later, I received an email with a copy/pasted paragraph from the website stating that there was an error with the pricing and that need to collect an additional $1600+ from me in order to complete the order. Yes, you read that correctly: $1600!! I called and spoke with a representative who told me that they don't honor any pricing errors and that she should cancel my order and refund my money. How nice. Never buying anything from them again, either online or in the store. Terrible service.

We purchased a sectional and after five years the leather flake off of that thing or whatever the crap was that they put on there. Contacted their customer service in Atlanta and they said there was nothing they would do about it. The sectional set had almost no use. They also ripped us off when we purchased it with incorrect billing. Cindy Crawford should not be endorsing this furniture. It's bad for her reputation. It could make her mole fall off her face.

UPDATE:

I purchased 2300.00 of new furniture online - had to wait a week for them to call me with delivery date and time. Delivery day came, I received a call from a nice man saying he was 30 minutes out and did I have plenty of space for him to pull an 18 wheeler in and turn around... wth? I said, "Nope, won't work." We are at the end of a long gravel road and not sure he could pull it in there even. Told him it needed to be a box truck. Dispatch called me and asked if I had a truck and could I meet them to pick up my furniture. Uh-NO. So I went through the trials and tribulations of rescheduling and making sure everyone knew it had to be a box truck. UPS and FedEx come to my home 2 or 3 times a week with no problem. Plenty of room for that size truck or bigger - but not a tractor trailer. So a week later I get a call from a delivery guy and guess what? Yep, tractor trailer.

I went and pick up a bedroom set for my daughter. I show the seller exactly the one I like, I pick that one specially for the dresser. Delivery arrive today and it is the wrong dresser. I call them, went to the store and they wanna charge me 500 dollar more for the dresser that I choose the very first time. I just want to return everything but they wanna charge me another delivery fee, and on top of that they charge me an extended service contract for all the pieces without my consent! Don't buy from them.

My daughter gifted me a mattress she bought from Rooms To Go online. I've had issues with the online purchase so I've gone into the Clermont, Florida store in order to view the item before making another online purchase. Each time I was assisted by the store manager, Jason. Jason was professional, customer service oriented and knowledgeable. I am so appreciative for his assistance.

I bought the recliner sofa from this store.. (around 2000$). They are shipping using a 3rd party company (who are extremely rude and useless). It's not a customer center store. They did not even bother to provide the recliner adapter when I made the purchase. Horrible customer experience. If you decline the contract to sign to not to damage either your house or your product which is suppose to be R2G responsibility. They really do not care and it was just horrible. No return policy. They will only give you the store credit so please make it sure you are buying the right product from this sellers.

I was to have furniture delivered today and received a voice mail message that I could barely understand because he was foreign. They claim there was a driver emergency so have to reschedule my furniture delivery four days later. I sold my other furniture expecting new today and am currently sitting on lawn chair with bad back. I called the Knoxville store and talked to the manager who said, "Sorry, nothing we can do." He was extremely rude and did not even apologize. He obviously didn't care that I was sitting here with no furniture. He actually was yelling at me and when I indicated I may cancel my order. He said, "Fine, I will be happy to cancel it for you!" I will never step foot in that store again. Wish I had read all these bad reviews before buying from them again. If that is how their manager treats customers, imagine if I had problems with the furniture.

Beware before you buy anything with Warranty from RoomsToGo. When I purchased sofa, salesperson alluring and promise about their Sofa Cleaning Protection service but when I called for sofa cleaning service, service representative came and just took picture and told me will call you back in a week. When I did not receive call after two weeks and called them back to get status of my request, customer representative told me that there are ink, food and other stains but because of ink stain your warranty has voided. I asked them about that's fine but what about food stains, he told me that because of Ink stain your warranty has cancelled so it's also not cover in warranty. Really Bad Service and Promise.

Purchased a recliner last week. It was delivered without any product information (type of material or how to remove the back piece) or how care/clean the material. Contacted customer service who looked up my account and told me that Rooms To Go purchased the chair from China and I would have to contact someone in China if I wanted any information on the chair. That is pathetic customer service. I even sent a message to customer service via FB messenger, their response was they couldn't help me with my problem. I will never buy from Rooms To Go again.

My cushion first went flat. Wife's favorite spot. Was told normal. Had 13 months. Okay. 11 more months went by cleaned sofa with their special leather treatment and had a spot where color was coming off. They had a guy come out take pictures. Nothing. Called back corporate, got involved and wanted pics of both sofa and love seat. 2 weeks later I called back and she said that we could go back to Rooms to Go and pick out a new set and pay difference in price if more or get same set no charge. They gave me the full 100 percent back toward new furniture even the RTG assistant was shocked. I have read all these bad reviews and had to right all the wrongs with my experience (did I mention I had this furniture 2 years).

I purchased a sofa and love seat from RTG back Oct 2016. About six months into ownership the stitching on my sofa started coming undone. I called CS and they sent a repairman out few weeks later. RTG only comes to Tuscaloosa, AL once a month. So after the repair was complete and looked really good I was very satisfied. In Sept 2016 RTG called and wanted to know if I wanted to purchase the extended warranty. I asked the representative if the warranty would cover zippers busted, stitching, rips, etc... I was told "YES". I purchased the extended warranty. By Nov 2016 just a few months after the 1st repair the same stitching was coming loose again in the same spot where the repair was done but I also noticed that there were a few more spots coming unstapled and the stitching was coming undone.

While selecting a motorized reclining leather couch we found the perfect one at Rooms to Go. Arranged delivery, which they messed up the first time and when they finally did deliver the couch it was not the one we selected. They said they would substitute another one but the original selection was not available. They refused to refund our money and they claim I am stuck with a couch I did not select. Joseph ** is such a horrible person. Lied to us, treated poorly, left totally dissatisfied with a product that I did not want and they will do nothing at this point to fix it. Next step is the lawyers.