Rooms to Go Reviews

However when the delivery was made of the new set, the installation contractors were horrible. They didn’t attach the feet right and speed out of my house. When I noted that it wasn’t completely constructed properly I called them to see if they would return and finish the job and they said they could and I would have to call customer service. Customer service said it would be some weeks before they can get out her parrot so right now I’m trying to see if I can legally get all my money back and never deal with these idiots again.

I spoke to customer service who told me they will not come out to fix the issue. They also said I signed off on the delivery which is a LIE as I never signed anything and yet still will not come out to fix the issue. All I asked was for the delivery guys to come back out when they were in the area to fix the issue and I was told no. Very disappointed that the delivery guys would take it upon themselves to forge my signature - isn’t that illegal?!

I ask if I can return the item since I haven't use it at all and was told, "No." After long conversation with customer service they finally told me that they will replace the recliner. However, the shipment will be in 4 weeks. It will be 2 months from the moment I bought the chair to the time I can use it. If I knew it will take THAT LONG I wouldn't buy it from Rooms To Go. As a matter of fact, we are moving to a bigger house and thought that we would buy more furniture from them but not after that experience. Very disappointed!

When the furniture was delivered the men didn’t speak any English. They were very rude and rough with our belongings that were in the way. The end table was damaged and I told him to take it back with him. He said “one minute”, walked out the front door, and when I went outside to see why he was taking so long they were gone. I did not sign for a single piece of furniture. They did not bring the canopy piece to my daughters bed. She had been waiting a week for this bed and you know how 6 yr olds are. She was so sad about not having the canopy.

That same day after I left to go pick up my daughter from school a man from Rooms to Go was banging on my door. A lady called me 5 times in a row telling me to “let the man in” it turns out they thought they had left an extra piece of furniture there (which they hadn’t). I told the lady on the phone I wasn’t home. She wrote in the notes the I was “ too busy” for them. No one called or asked if I would be home - not my fault.

I spoke to many people over the phone to complain and try to get a different end table and my daughter’s bed canopy. I never could reach the same person a second time so it was like no one knew what the other was doing. I told them I have to pick up my daughter from 2-330 every week day. They called and left an automated message they were coming next Wednesday (one week) between 12-4. I called local store and told her I wouldn’t be home then. Asked if they had any canopies in the store that we could just come pick up. After a hold she said yes. I picked up my daughter and took out my two two year olds and went to the store. After I was there the lady told me the canopy wouldn’t be warrantied because it was a store pick up. I was upset asked to speak to the manager. Spoke to “Kip”. He said he can’t warranty canopy. I explained my full story to him.

He was full of “I can’t” “I can’t” “that’s not how it works” finally I said I will call corporate and got his name. Then he said I will refund you the delivery change (on the bed for only) not the other furniture we ordered. Which was something. But I am still waiting to exchange the end table. I have had nothing but a bad day experience here and it’s not worth the time and frustration to me. I told them could I please just return all the furniture and get my money back and he said not after it’s been delivered that is how I am feeling at this point. I would like to have the other delivery fee we paid the of 149$ refunded for all the trouble. Also we ordered the Eric Church 6 pc. Two toned Leather sectional and it is coming apart already. The rings around the buttons to recline the chairs will not stay on. Amy **

I called "customer service" (what an oxymoron!). No one communicates with anyone else and you get 15 different explanations of your coverage, which ended up to be on the affected piece only, not the whole set, they could not fix or replace the drawer, discontinued. So... you can go to the store and pick out another dresser, only the dresser and if the color is the same they consider that a "match" to your existing set. The fact that your set is contemporary and all they have is Victorian wannabes that match your color is what they consider a match. NUTS!!! Highly recommend you find someone else to work with. I gave them 1 star because I could not give them "0".

Customer services talked with me super rude and when I explain that I'm off only Sundays for reschedule, she said, "We don't have service on Sundays," she said, "How you can be just off of Sunday!!!!" And just hang off the phone. I am frustrated now for my wasting time on my day off by being on the hold for long times and no delivery and no solutions. Next time I might not order any other thing from Rooms to Go 'cause even if I like it I don't wanna have the same experience of delivery.

Fast forward to weeks, the day prior to delivery I heard nothing, so I called for a delivery window. They told me between 12 and 4. Next morning I got a call from Rooms To Go telling me that there was a power outage at the warehouse from a storm and deliveries were on hold until power came back on. I said, "Ok no problem, will you call me back to let me know it's cancelled or if the delivery timeline has been delayed?" She said they would call. 1 pm came and still no call so I called again. She said delivery was on schedule (surprise!) and that it looked like the driver was in Athens and had two more stops before he got to me. I said ok. We were 30 minutes from the new house as we were literally in the process of moving that week.

Athens is 30 minutes from the new house in Mabank. 15 minutes later I got a call from the driver saying he was leaving Athens and was going to come to my home first. I told him, ok, but it will take me 30 minutes to get there, he said ok, no problem since we were the same distance from the new house. I got in the car and started driving to the new house. While driving a RTG customer service lady called me and said the driver was at my house waiting, which was physically impossible as he had just called me 5 minutes earlier and said he was in Athens 30 minutes away. I told her that I told the driver I would be there in 30 minutes and he said no issues. As we drove down the road that connects to our home I see a white panel van pulling away and we were too far to catch him. SO I called RTG and asked them WTF.

After being on hold for 10 minutes I got through to an CS rep that said dispatch had sent the truck back to base for the day. The driver never called me back to say he was leaving after he told me he was 30 minutes from my house and he knew I was driving the same distance to meet him. I talked to management because they had dropped numerous coordinations for the day. She said the earliest they could come back was the following week. No way my child was sleeping on the floor for a week. So I told them I wanted to cancel my order since they didn't do as they said they were going to do. The total cost was $1243.75 and they only refunded me $995 because the idiotic delivery team charged me a restocking fee for their incompetence. The CS agents are horrible, the Manager (Stephanie) was nice but unable (or unwilling) to work with me to keep the deal and have it delivered earlier.

I will NEVER do business with these crooks again. And to make things better, my 15 year old left her purse in the store while we were there and when she went back in to get it there was 200 cash missing but the purse was still there. Purse never left the store, but money was gone. One hell of a sales bonus. Crooked. All of them and too big to give a damn about their customers. This is the kind of stuff that needs to be on the undercover boss TV show so the CEO can see the garbage his minions are churning out. Crooked sales staff and incompetent CS agents with attitudes. Just look at all the other reviews and you will see how valid my points are. If you are leadership at RTG please contact me. I would love to give you more specificity on how this went down. You can't seriously be OK with running a business with CS like this.

It’s been 2 1/2 weeks and never heard from him so I called him today only to find out he “lost” our paperwork and didn’t remember our last name. He reiterated that store policy does not allow pillows to be returned. So we asked if we could get any credit toward our next purchase of another bedroom set for our master bedroom. He was not willing to do anything for us even though we’d already spent almost $4,000.00 with him at that store. $140.00 to a mega store like Rooms to Go is nothing but to us it would have meant that they cared and appreciated our business and wanted to show good faith. Even if they had credited us back for one pillow, we would have gotten our master bedroom furniture from them and more. They don’t care that they lost a good customer that also knows a lot of people that buy furniture! Please check their return policies before purchasing anything from Rooms to Go!

Now I called the Tallahassee store to order the furniture, and the first guy was right. You can no longer order items from the outlet stores that comes from a regular store. I have been in the retail business for over 50 years, and not in my life have I ever seen anything like this. I currently order a lot online due to our location with no problem. That is one more thing, you cannot order on line and have it shipped to a store. I was going to call corporate, but guess who makes policy! It is to bad, but they will follow behind K-mart, Sears, Penny's, and all of the other stores that have closed, filed for bankruptcy. This is so sad that any corporation would want it to be this difficult to purchase their product.

She went to the store before the 48 hours required and the sales associate told her she has to pay restock fee, delivery fee totaling $250. One of the chairs has a water spot on them. She requested to speak to the manager and he told my mother the same thing, didn't bother to help her and did all of this in front of other customers. They so were disrespectful and condescending. This upset her so much because she was lied and taken advantage of that she end up in the hospital with a high blood pressure after leaving Rooms to Go in McAllen TX. I spoke to the manager today and he is not doing anything about this. His name is Daniel **.

I called to speak with customer service. The best they could do was a $25 in store credit, and Justin said, "That's the best I can do for a $200 dollar lamp, ma'am" and chuckled. I understand things happen, but this guy's sarcasm make me sick. I cancelled the lamp and was told that if I needed a receipt, I would have to come into the store to pick it up. Being in business for myself, I'm grateful for my customers and would NEVER disrespect them, nor make light of their purchase regardless of the amount. BUYER BEWARE!

Now when delivery guys showed to drop my mattresses, they asked for old mattresses to be picked up, told them they already been disposed of. They refused to drop mattresses, called customer service, they said I should have assumed they would need them back. Long story short, never ever gonna buy anything from these THIEVES again. Go buy from anywhere, where they know what customer service means.

The young man ended up turning the phone off again and we were unable to locate it using Find my iPhone when we got to my mother’s place so we had to declare the phone stolen. I heard back from the initial company and he confirmed his crew was there until a little after 11:00 pm which was a little alarming so this means her phone was taken while they were in her house because I received a text with a picture of the crew from her when they arrived at exactly 9:30 pm and the phone was cut off by midnight.

My MAJOR concern is when I reached out to the Rooms to Go location in Alpharetta, GA to get the contact information for the delivery company so I could escalate the situation, the woman who answered the phone and her manager both confirmed the initial company hired to deliver the furniture was not an approved company they use who turned around and sent the order to a completely different company that Rooms to Go also does not use as an approved vendor. Why did they send this unauthorized company to deliver their furniture?

This whole situation has gotten even stranger because of the son of the man who delivered the furniture was trying to contact my 13-year-old daughter on Instagram. I’m not even sure why he would know who my daughter was if he didn’t have my mom’s phone because we were not there.

Of course, RTG has done nothing so far and has denied any responsibility even though their sales rep set up the delivery. I even sent them proof. Their customer service representatives are horrible and rude. Spend your money somewhere else with better quality furniture and quality customer service. I would never recommend RTG ever again.

One of the nightstands was broken. I call to let them know, and they reschedule… for two weeks later. I’m really annoyed at this point, they just don’t care when they make a mistake, and they’ll just bring it whenever it’s convenient for them. I make arrangements to be here for the delivery today. Wrong color. We don’t accept it. We still have the broken one.

I call again. They reschedule for 8 days from now and ask if there’s anything else they can help with. I say, "Well, this is the 3rd day we have to be home, we bought this in February and are getting it in April, that’s assuming it’s right next time; I think I should get some kind of credit." I get put on hold. They come back with their offer, they say they don’t normally give comps (again like they’re doing me a huge favor for them screwing up), and offer me $25. This is a $4500 order from a repeat customer who spent over $10k within the past two years. I said that’s not good enough. It’s kind of insulting. She transferred me to the local store for some reason. I explain what happened, and am told they have nothing to do with that and I need to call customer service again. I said I figured that, and don’t know why they sent me here.

I call the hotline back, explain everything again, and get put on hold. Again with the “you’re lucky we’re doing this” attitude, they double the offer to $50. I ask if having to wait this long for my furniture and losing an extra two days of my life is only worth $50, I was told “yeah.” She tells me they are not responsible for lost wages. I didn’t ask for my wages, I’m just asking for a couple hundred bucks for all of the inconvenience. So their offer, and what I was requesting, was a $150 difference. I hope that was worth losing a customer for life. I hope whoever reads this thinks twice about using this company. Do yourself a favor (instead of letting them act like they’re doing one for you) and shop at any other furniture store.

Beware, if you cancel an order, they keep the $59.99 delivery fee. So, they are taking consumers money without having products in stock for months and making money off the delivery fee by creating fake deliveries. This is outrageous and not one person has apologized or tried to fix this. There are many more stores that actually care about customers. I mean who would order a sofa sleeper five months in advance!

After 2 bad experiences we thought we will never buy any stuff from ROOMS TO GO store but in 2018 we tried again. Bought one RUG with extended warranty because the salesperson said company warranty policies get changed at that time he verbally said it will cover stain. Any removing and cleaning. After 9-10 months of use we thought, "Let's use the warranty and ask them to come and clean the rug." In-store salesman said cleaning is not covered. That was suck.

After all our above bad experiences last week we give one more chance to ROOMS TO GO and we bought our second living room furniture - 1 loveseat and 2 club chairs and paid $$$ good amount. Chair delivery was scheduled for May and salesperson said he will do follow up and give us call that chair can deliver early or not but he never called so their communication with customer is really bad. We got our loveseat but somehow that did not fit in our small second living area so we went to the store to check if they can return the loveseat and give us store credit or money back but the store manager was denied with words, "WE ARE ROOMS TO GO & WE DON'T HAVE ANY RETURN POLICY".

You would think, since you know your return policy is like no other, that your salespeople would mention such a major clauses to the customer in order to prevent frustration at later. It seems like Rooms To Go is relying on customer to make a mistake, make a purchase without asking return policy and once you purchase the money is theirs. My final words - buy stuff from any other furniture store except Rooms To Go because they don't care about customer and their hard earned money.

We walked into rooms to go on 2/28 to buy a new rocking chair after having issues with DaVinci brand at Buy Buy Baby (chairs were baby shower gifts). We spoke to Jeanette the sales associate telling her that we do not wish to have anything to do with DaVinci along with our story and she suggested we purchase the park paradise chair. We sat in the chair told her that it was a lot like DaVinci she assured us it wasn't and we paid 499 for the chair to be delivered what she said in 2-5 days.

So on 3/11-3/12 after receiving no shipping email or calls on when the chair would come (at least 10 days after buying) we decided to contact the store to cancel. We called the Tampa location for them to tell us they can't tell us when it will ship and to call corporate we called corporate for them to tell us to call customer service. We finally get a hold of someone and tell them we wish to cancel the chair since I am pregnant I needed it ASAP and they told me they will find out it's shipping. Basically no cancellation or refund.

On 3/13 night at 7:43 pm corporate leaves me a voicemail saying it'll be delivered 3/14 oh tomorrow. Chair shows up and in the box in the picture shows DaVinci Maya glider. The exact chair we had got from Buy Buy Baby for 254 bucks and returned because of quality. She had insisted we were getting a better quality chair for the price at rooms to go only to find out they falsely advertised the product and priced gauged it in order to sell it. We contacted them immediately for them to tell us they can't refund us--- then finally after speaking with so many supervisors and our lawyer they agreed to a refund.

It's now 3/20 and we called again today and they state they have no notes on the refund and someone would call us back. We just got the call for them to say it's with shipping and handling and they are working on it and they don't know. Not only do we feel bewiddled by rooms to go and played but also feel like we were treated terribly. Their customer service and how they handled this was inappropriate and and rude especially when I am pregnant due with this baby. Now I am out 500 no chair and still waiting... DO NOT BUY ANYTHING FROM THEM!

We have been trying to be very careful with these tables until I could put a finish coat on them. My husband accidentally got some drops of coffee on the table, he dabbed it right away and the paint came off completely. We called Rooms to Go, talked to an employee about the issue and we told there was nothing they could do. We asked to talk to a manager, she said it was our fault we spilled coffee on our table and they would do nothing. Nice customer service. I would never handle a customer the way we were treated. Colleen and Richard

Now less than year from the replacement the same thing is happening. I'm sure I will have a fight on my hands to get them to do anything about it but they need to quit using the new woven fabric. I had a small microfiber Cindy Crawford section for several years prior to this one and never had any issues with which is why I went back to get the same brand.

On Wednesday, March 6 when the service rep arrived to assemble the base to the china hutch, not only did he realize that the two legs were missing, but that this was definitely a 2 man job. So I called customer service again this morning and was told that they would send the replacement legs and once they arrive I am to again call to reschedule another appointment.

Everything was supposed to be taken care of tomorrow, Friday March 15 until I get a call today saying Rooms to Go won't have 2 installers in the area tomorrow and will call me later to set up another appointment. I have already taken off 3 days from work. The furniture has been sitting in my garage for over a month, and it is upside down. This place is worse than horrible, including customer service and the installers. I WILL NEVER SHOP ROOMS TO GO AGAIN AND WILL WARN AS MANY AS POSSIBLE NOT TO SHOP THERE. How many Rooms to Go people does it take to screw in one light bulb!!! Why is this so difficult to get done correctly! I am about to take legal action and notify the news media. I am FOREVER done with Rooms to Go.

The day the furniture arrived, it was the incorrect color and it was dirty. I called and spoke with a manager telling him they could keep the credit, and the furniture and that I was done shopping with them. He told me I was unable to do, that they could only exchange my color for me but it would take some time because the furniture I wanted was out of stock. I also let him know that his employee ran my credit without my permission, I had no idea until he told me so I had to speak with someone in which I told them I already had an account. The lady on the phone told me it was too late.

A few weeks later I get an email, with my payment showing $96 a month. I called the store again, and spoke with the manager letting him know I was lied to and wouldn't have ever purchased the furniture if that was going to be my payment. To make a long story short, I am stuck with dirty unwanted furniture that I can't afford due to being lied to.

Master Bedroom Set: We purchased a "7 piece master bedroom set." When we negotiated with the salesperson, we specifically communicated that we wanted every item on display, which included; the king bed, two bedside tables, a dresser, mirror and the gentleman's chest. Additionally, we purchased the Beds to Go Mattress which comes with an adjustable bed frame. The quote was $3,200 (including a 3 year warranty, delivery & assembly). We felt that this was an excellent purchase.

Delivery: Upon delivery, we did not receive the gentleman's chest. We realized 9 days later, (our fault) that the gentleman's chest was not on the receipt. However, when talking with Jennifer, our salesperson, we clearly communicated that we wanted everything on display. She confirmed "so you want the 7 piece set." I said, "Yes, everything here that is on display." I asked her what is the "out the door cost" of everything on display, with mattress, adjustable bed and the 3 year warranty. The quote was $3,200 out the door. I felt that it was an excellent deal and purchased it. At that point, the verbal agreement on the purchase of a 7 piece bedroom set included everything on display, which includes the gentleman's chest. At no time did Jennifer communicate that the gentleman's chest was not included. She had the chance to address that it was not included, but never did. This was clearly a deceptive sales tactic.

Customer Service: Upon realizing that the gentleman's chest was not included, I called the store to resolve the issue. I spoke with the store manager Robert **, he would not acknowledge that a deceptive tactic was used in the sale of the furniture. He stated that "what you paid for is what was delivered." "You signed the receipt which did not include the gentleman's chest."

According to Rooms to Go, a 7 piece bedroom set includes: 1.) a headboard, 2.) bedframe, 3.) footboard, 4.) a bedside table, 5.) a second bedside table, 6.) mirror, 7.) dresser. They consider the bed to be 3 pieces!!! Why is the bed considered three pieces? Does a dresser not have up to 6 drawers? Based on that logic, wouldn't a dresser be 7 pieces?

Kids Bedroom Set: We also purchased a complete kids bedroom set, two twin beds, two Bunkie boards, a dresser and bookshelf for $1,500. Delivery: One of the twin has a huge gash on the headboard. On the other bed, the left headboard leg is bent and not straight. Also, the "Bunkie" boards are not "boards" they are wood slats. I am under the impression, that a bunkie "board" is a wood board and not wood slats. Robert ** also refuses to acknowledge that a Bunkie board is a board. Again, he refuses to acknowledge our dissatisfaction. Leather Sofa and Love Seat: We purchased a top grain adjustable sofa and love seat for $2,600 and they both arrived in excellent condition. No problems here.

Patio furniture comes in many optional finishes and fabrics, and Rooms to Go offers none of it. Their product lines are cheaper (better margins for them), and you go to a national call center for help instead of the local sales guys that sold it to you. The main benefit of their business model is you get it in a couple days. A business model based on nothing more than desperation. And all you need to do is Google "consumer complaints Rooms to Go" and you'll go blind reading complaints for the next two years. Stay away from Rooms to Go! Zing has better lines, better people.

A week later, we get a text message from the property owner, threatening to call the police on US, and the man had gone as far as to look up our information online, including where my husband works. We ended up having to file a harassment report against him. After upwards of a dozen calls with RTG, they've still not made it right, and seemed completely uninterested in the fact that they literally put our family in DANGER. They'll never get another dime of our money, and can Rooms To Go to hell.

Finally got an email saying they didn't think anything was wrong and weren't going to do anything about it. BTW I sent pictures of the floor model and and my couch and it was obvious they didn't look the same. Will NEVER EVER BUY ANYTHING FROM THEM AGAIN. Since I bought the couch I did some more research and found a lot of similar problems. Since we bought the couch the salesman we worked with, who we liked, has left there because of similar concerns about their quality and customer service. Don't buy from there and save yourself a lot of headaches.

I'm writing this because it is nonsense to refuse to deliver our purchased items like we were told as well as infuriating to flat out tell customers that they won't be given their items. We purchased our items from the Rooms to Go Kids/Teen at the Duluth, GA location and the warehouse that majorly screwed up our delivery was in Suwanee, GA. I would never have purchased from this store after hours of searching for products at different furniture stores if I had known this would happen. It's just absurd. If it were up to me I would get a refund right now and shop elsewhere, but my husband doesn't want to just yet. We'll see what happens when the next delivery supposedly comes with our items. I don't trust that they will be in good condition either at this rate.

Today 15 Feb, I wrote to Rooms To Go as it has been more than a month now and our bed is still not fixed with no communication from rooms to go whatsoever for me to understand if the bed will ever be assembled or not. I have to call rooms to go and get a tentative timeline, there is no reactiveness from Rooms To Go. Apart from the above issue, the brown high chairs we ordered are not stable, they rock. The marble small table is not stable, it rocks. I have not mentioned all this before, however I would like to mention it now since rooms to go should know the disappointment their products cause to customers, apart from the after sales service. For all this inconvenience caused, rooms to go needs to refund the money that I paid for delivery and assembly on my order. If these issues have not been solved within the timeframe, please make sure you compensate more for the inconvenience you have caused to my family.

They reviewed the claim and stated that $250.00 was sufficient. I called and explained the process of how laminate floors are repaired and they simply said, "We reviewed the claim and $250.00 is all we are giving." After several calls to RTG, they called us back and stated, "We want 3 more estimates from licensed and bonded contractors, within 15 working days or the claim will be closed." They never requested before, that the contractors had to be licensed and bonded. They are now trying to drag this out, so I will get tired and quit. When you buy from a large company, you would think that they are insured and if something happened, they would pay for the repairs.

I called customer service and asked for a discount for the inconvenience rescheduling has caused me and my family... But they wouldn’t offer it to me b/c the problem is “being fixed”. They totally overlooked the fact that the warehouse kept sending us the wrong part. I was so upset that I called higher departments about my complaint. They finally offered me $75 discount and a brand new couch. Well, in January 2019 they came to bring my couch, only for the tech to say the couch they brought had a scratched leg. So, we had to reschedule AGAIN for February. When they came again, they said material was torn on the couch they brought.

At this point I’m fed up. I’ve been dealing with this since October 2018, and it’s now February 2019! I called customer service and demanded a refund for poor customer service and their inability to deliver me the correct parts and brand new couch. I lost trust that they could deliver me a brand new couch with no missing parts. At first they refused to give me a refund, but I kept pushing it. So finally they offered me a refund. That was the worst experience I’ve ever had with a furniture store, I will not shop with them again. They caused me a lot of inconvenience and I felt like they didn’t care. I paid over $2,000 for that couch and I expected a quality couch and good customer service. So, beware before purchasing big products from Rooms to Go.

My problem is with everything I've read about Rooms To Go products and their lousy Customer Service I don't believe I want them touching my chair and messing something up that I will have to deal with in the future and probably after their 1 year warranty is up. I have told several people and will continue to put the word out to never buy from Rooms To Go because of their poor quality products and Customer Service.

My husband and I found a piece we really liked and were actually planning on purchasing it, and I hinted at the lady I just wanted a minute alone to discuss finances with my husband. Did she leave? No, she did not. She stood there and made it incredibly awkward. I understand that these people need to make a living and sales is their job but show me something in my price range and leave me be. From the sound of these reviews we dodged a bullet.

They call you in a few days and tell you that there is nothing wrong with it and it meets the manufacturer's specifications and they do not have a return policy... In other words you spent over $1000.00 for a piece of furniture that is the most uncomfortable thing you own to sit on and you are stuck with it!!! I guess you need to spend a couple of weeks in the store sitting on the piece just to make sure you are going to like it before you buy it!!!

I have never dealt with a company that does things such as this. Unfortunately for them, we belong to a specific membership group of over 20,000 strong and now we will not allow any of the members to purchase from Rooms to Go... If you are in the Florida area, call and buy your furniture from The Furniture Warehouse. These people are great and bend over backwards for you. Jessica and CJ are the best in the business and if you go there or call, ask for either one and let them know that Mike ** sent you in. You will be more than happy with your entire furniture purchase and certainly the delivery services...

I called customer support and was on hold for over an hour. I had to end up calling the help line 5 times over two weeks to FINALLY get a real person to pick up. They then told me they would have to "investigate" my claim and basically accused me of breaking it myself during the move. I told them I took videos/pictures of it in the old apartment before we even moved the unbroken pieces and they finally submitted my claim. I finally got an appointment for them to come fix the beam (two weeks later). Lo and behold! The date approaches. I'm told my window of time is between 10 and 2. My two roommates, myself, and my dog are waiting in the living room starting at 0930, in case they come early.

At about 11:45 I look out of our back door and see a Rooms To Go truck LEAVING our residence. THEY NEVER EVEN KNOCKED ON THE DOOR. I called immediately and got to customer service and told them that the drivers left without ever coming to the residence, they state they will call them and have them turn around right away. No one comes back and no one calls me back.

I call again around one pm. This time I am told that the delivery men came and knocked on my door for 15 minutes, that they called me numerous times, and that no one answered. There are three people in my small apartment at that point who can verify no one ever came to the door. all windows were open and shades were up. We were expecting them and waiting for them so we could go about our day. I have ZERO missed calls on my phone, the only calls were outgoing that I placed to call them. They give me the run around for over 45 minutes and when I ask to speak to a manager they don’t want me to.

I finally get a hold of the manager (by the name of Jonathon) after asking for the third time. He tells me "I'm sorry that you believe no one knocked but they did". Excuse me? Were you there? I tell Jonathon that they did not. He states that they can "give an exact description of my door". I ask him to describe it then and he is unable to. My door is exactly the same as every other door in this building. If they knocked on a door it was the wrong one. He then again blames it on me saying I was not home, then how did I see them driving away and call you??? He tells me I'll have to make another appointment, when I say that is unacceptable and want the corporate number he tells me that HE IS corporate. Yeah, okay.

End result: they will be "coming to repair" on Tuesday... We shall see. I guess I will have to keep my door wide open and sit on the sidewalk outside and watch for them like a hawk. Suffice it to say I will NEVER buy from this company again and am now encouraging others not to as well. Support a local furniture company people. I will be from now on.

So I called to find out what the status was to replace. They said they did not have it noted as a replacement and would send parts to fix it. I then called corporate and corporate wasn’t much help and just said that yes calling customer service is the same as calling them because they share the SAME building. Seriously?! Who trains these employees? I told them they needed to fix their customer service issues and call people when they’ll be late and if they mess up don’t be rude. I have decided to shreds my Rooms to Go card. I’m done giving them business. They should honor their commitments and treat their customers with respect.

Four weeks later, I see the painting charges appeared on my bill. I called and the rep told me it was sent through UPS the same day when I cancelled the order and was arrived two days later. (Hallelujah! Nobody told me the paintings have been delivered. I don't receive anything.) The rep at that moment forced me to take the UPS tracking number and handle the lost with UPS myself (He pushed me to hang up or he will drop the call from his end without giving me the UPS tracking).

I called UPS. The UPS guy said their record showed the driver "Left At The Front Door" of my apartment. He agreed to file an investigation for me but he made it clear that UPS liability is to the sender, not to me. UPS will not let me know their investigation result. I called RTG again - guess what they say. They said they are not responsible. They told me to file a police report myself. What the hell!? Don't you realize you have a liability to your customer? Not bossing your customer around without any help.

The furniture arrived in excellent condition. No issues whatsoever. My advice - given the large amount of furniture they sell there is bound to be numerous, valid complaints. But I would not let this dissuade you from buying there. I had ordered my previous bedroom furniture from Macy's and it was delivered damaged 3 times before they finally got it right. Thanks RTG!!

After speaking with her supervisor, the lady called me back and informed they would be able to deliver the furniture between 7 am and 10 pm on Saturday, January 12. Since the time frame was so large, I asked if we could have an hour call ahead. The lady on the phone said yes and would note the account for the call ahead on the delivery. She apologized for the inconvenience and said I would receive a call an hour before delivery. So, I did not worry about it any further.

Fast forward, I received a call today Jan 12 at 11:33 am saying the driver was 5 minutes away. I said, "Well, I just passed my home but could turn right around." The driver said it would be no problem. I told the driver I would be home in 15 minutes. The driver said no problem. So, I turned around and went back home. After waiting a couple of hours, I called Rooms To Go to inquire where the delivery driver was as we had been waiting on them to arrive now for 2 hours. I was told that the order was released because no one was at home according to the delivery driver's time.

I was told he left at 11:54 am from my home. I asked to speak to a supervisor. I spoke with a lady named Gwen. I explained the situation to her and she said I would have to reschedule because the delivery driver said no one was home. Gwen stated the delivery driver said he left my home at 11:54 am. After going back and forth getting nowhere with Gwen, I told her rescheduling was not an option as #1, I had already taken off work Thursday for a delivery that did not occur because the furniture was damaged and #2, I am deploying Jan 13 (tomorrow) for one year. (I am in the US Army Reserves.)

She apologized and said the delivery driver had gone home for the day and there was nothing she could do. She was not at all trying to find a solution to the problem but could basically tell me it was my fault because “just because you ask for an hour call ahead, doesn't mean the driver can always call and I missed my time and would have to reschedule.” I asked Gwen, "How long did the delivery driver have to wait?" Gwen said "15 minutes." So, I asked Gwen if she could wait while I loaded up my computer and checked the home cameras. She said she would. After pulling up the camera, it shows the driver actually driving off at 11:37 am. They DID NOT WAIT 15 minutes like Gwen said they do. They waited 4 minutes!!!

I explained to Gwen the drivers called on my cell at 11:33 am and left my home at 11:37 am and it was on camera. It did not appear to her to try to find a solution. In addition, I sent her a screenshot from my phone showing the phone number with the time 11:33 am from the delivery driver. My screenshot of my phone records also show my number calling the driver at 12:00 pm twice wondering where he is.

Now, after sharing this information with Gwen, she could do nothing more than still tell me it’s basically my fault for not being home and that she could forward the information in email to the appropriate people. Gwen stated she could not give an idea of when someone would call back to rectify the problem. Gwen did not offer to try to look into finding a solution as it was only 2:30 pm and I’m set to deploy tomorrow Jan 13. The only thing Gwen did well for me was to be a gatekeeper.

I asked her who her boss was, she did tell me Lisa. I asked who I could talk to in warehouse delivery, Gwen stated, "I don't know what you are getting at." I told her, "If I don't like what you are saying/doing…who over there do I talk to?" Gwen told me “no one.” I asked for the name of the person and she mentioned “there is no name.” So, I repeated, "You mean the manager does not have a name?" Gwen’s response: “No there is no name. That’s what they have us for. The problems go through us and we handle them.” "REALLY??" I said. Gwen’s response: “yes”.

I asked Gwen who else could I complain to. Gwen told me “you could write a letter to the President of Rooms To Go and complain there." I said “REALLY??” Gwen said, “yes.” REALLY? That's how you treat customers/people? WOW. It didn’t seem to impress upon her the more emergent need for a solution as I told her I was set to deploy tomorrow. Jan 13 for one year. She just kept being the awesome gatekeeper she’s paid to be.

So being extremely dissatisfied with Gwen's lack of action and unwilling to find a solution, I called back and spoke with a man named John who was at least more willing to find a solution today as there was still approx 7 hours in the original delivery window I was given. I appreciate his efforts and much better customer service. I hope it does not take all night to get this issue resolved. I have still not heard back from him or anyone from the warehouse/delivery at this point. It’s 5:18 pm and customer service is now closed.

To me, there is more than enough proof the drivers really just stopped for a couple of minutes and left. So, I asked Gwen, "What if I was in the restroom when the drivers came? Would that still be my fault?" I was told “yes.” Is that right? I don’t know America. Tell me. I really want to know. If I was in the bathroom the four minutes the delivery drivers stopped by and could not make it to the front door, would you say I still missed the delivery? Tell me… I really want to know. So now, no one from warehouse delivery management has called and customer service is now closed. How does Rooms To Go give a delivery window from 7 am to 10 pm on a Saturday and at 2:30 pm, I’m told the drivers were done for the day? Where did the other 7 ½ hours go?

Another question, why does Rooms To Go offer a courtesy call ahead and not honor it? Everyone else does especially with the large delivery window. That would have fixed the whole problem #1. #2 If the delivery drivers waited at least the 15 minutes Gwen stated they should, the fact that the drivers did not honor the courtesy call ahead of time would have still been okay.

So, I am extremely dissatisfied with Gwen from Rooms To Go & Rooms To Go for the lack and unwillingness to get a solution today as I am deploying for one year Jan 13, tomorrow. I am extremely disappointed the delivery warehouse supervisor has not contacted me as of yet this early evening (5:23 pm) to fix this problem today during the original time frame 7 am to 10 pm they stated. The real kicker is, I live 30 minutes from the Arlington warehouse w/ traffic. Does the warehouse/delivery supervisor even know all this happened today? Did the gatekeeper do her job and not send my info and complaint? Does anyone at Rooms To Go even care I really need a resolution before I deploy Jan 13 for one year? What now America? I guess I will have to ask for a refund and cancel the whole thing?

So, I decided to put my complaint on Social Media to see if anyone else has had a terrible experience with Rooms To Go they would like to share. The gatekeeper told me I had no other recourse but to go through her or write the president of Rooms To Go. Seriously? Has anyone else had a horrible experience with Rooms To Go delivery? How long did it take for your problem to be resolved or was it? Thanks for reading.

After talking to customer service, I still hadn’t received anything over a week later. I called back and they told me they were out of stock and it could take 90-100 days to get them to me. I asked how they are selling this sectional every day if they have no connectors for it. She had no answer. Called back 2 weeks later and I was told they had shipped. When they finally arrived they were the wrong ones. Called again... and they were going to ship more out. A week later, the wrong ones arrived again. Called back and was told that they had already sent me them twice. I told her that I knew they were incorrect, because we saw the correct ones at the store. Was told to hold.

Once she finally got back to me she apologized and acknowledged that they had sent the wrong ones multiple times. Told me, "Kudos for checking at the store, no one has ever done that before." She suggested sending a brand new couch WITH the connectors. I have now waited Longer than my four hour delivery period just to be notified that there is no connectors in the box AGAIN!!! I will now be asking for a full refund. Not a happy customer.

I’m paying for something I can’t totally use and they put together incorrectly. Then I was told by acceptance they don’t do credit check and the credit would be revolving credit. All lies: it’s installments. They place double balance on your credit to make it seem as if it’s $3000 worth of debt when I was only approved for 1500. It dropped a lot of points on my credit score. Then they told me well look at this way when you pay it off, it will make it look like you paid off a big debt. I will not be doing business with them again.room

We finally took the bed apart & put the replaced piece in the garage. It took over 6 hours to get the smell out of the house. Replaced area was not acceptable. Replacement piece sent. It was delivered & I refused installation. Told delivery guy I would do it myself. Upon thorough inspection of the piece, I found that it is not stained properly. At this time, I'm tired of dealing with Rooms to Go & am accepting the inferior piece. I will never shop here again. At 43 years old, I've never had issues with furniture delivery like I have with this place. And, one more thing... My purchase was from Rooms to Go Kids. Their delivery service will schedule you until 10 pm! This is unacceptable. One of our deliveries did have the 6 pm-10 pm window, which we refused & rescheduled. Deliveries that late should only be by request, especially if the furniture is for a child!

I wanted nothing they have after dealing with them for over 6 weeks, but did go select the lowest price set available to receive a little of my $2600 back. It was to be delivered 1-5pm today, but got a call at 3 changing time from 4-8. DO NOT BUY THIS JUNK THAT THEY TRY TO BLAME THEIR DELIVERY MEN FOR DAMAGING. How could they unsew a couch. Wish us luck with the replacement coming. Wish we were made of money, so we could've just gone somewhere else & bought one! I've never dealt with a company like this in my life & am over 50 years old! Just hope new set comes sometime before bedtime, undamaged! Wish us luck, as I do you if you purchase anything from this company.

Scheduled a second service. This time technician came and said parts were missing and he had to order parts. Parts arrived a week later. WRONG PARTS. I had to call numerous departments and file complaints to get any response. Finally reached corporate who agreed to a refund AFTER the item was picked up. I called and scheduled 12/27/18 for pick up of the item. That day came and went, no pick up just more run around. The item was delivered on 11/2 and as of 12/28 it still sits not assembled. Multiple days missed from work with zero results. Meanwhile, Synchrony bank keeps calling me to pay my bill. I WILL NOT PAY FOR THIS. I WILL NEVER PURCHASE ANYTHING FROM ROOMS TO GO AGAIN. Internet or store. This is an absolute nightmare.

Be very careful with this company and take pictures of the item you are purchasing. Note she was the one who said they had two sleep sofas in the color we wanted. The company backed her and said they sent something similar to the sofa we ordered. It was not the same sofa we picked out. They should have inquired if we wanted a different sofa than the one we picked out, once the they discovered the sofa we picked was no longer available in the color we requested.

Three full days of lost pay from work, paid for the merchandise and delivery and nothing was done. I ask for them to replace, give it a super discount for the time lost from work which I could have bought 6 items of its price for the time lost and the manager after me calling 4 times due to them not calling me as I left a message to. All me. Only wants to give me 75.00 off some other items I bought. Is this the service you want and expect from a furniture store, the poor customer service and management not willing to help. It’s like blaming me versus blaming their workers. I will make sure this gets posted in every website unless someone from Rooms to Go makes up for the time lost, the disappointment and the way we were treated as customer that we are without any faults.

WELL the day of the 18th when the delivery was supposed to be coming to my home, I received a call at 7pm (AFTER WAITING ALL DAY FOR THE FURNITURE) from the corporate office of Rooms to Go to inform me that the delivery was delayed and was now scheduled for 7pm-10pm. Again how weird, who makes a delivery at 10PM AT NIGHT!!! Well I waited up until 12am midnight and no delivery and no call from ROOMS TO GO!!!

The next morning I woke up and called the corporate office and informed them that I did not receive my furniture. Juliana at the corporate center said that the furniture was showing as delivered in her system. I told her that I did not receive the furniture. Juliana then told me that she could have the furniture rescheduled for delivery for later in week. I'm FURIOUS AT THIS POINT!!! Juliana then says that she cannot guarantee that the new delivery date will be approved because it has to go to the system to see if they could accept the new deliver date. WHAT MADNESS IS THIS?!!

I ask to speak to a higher up in the office and she places me on an extensive hold then finally returns and says that she has sent an email to the delivery department and they said they will try to have the furniture delivered for tomorrow but still no guarantee. Juliana said she will possibly have an answer on the new delivery date by the end of today. I told Juliana, "WHO WANT TO WAIT AN ENTIRE DAY TO BE TOLD NO!!!" I again asked to transfer me so I could to speak to a higher up! She then transferred me to Rachel which she says is her supervisor. Rachel informs that that she saw the email from the delivery manager that said they will try to get the furniture delivered tomorrow but when I asked her to call the delivery manager and SPEAK to him, Rachel said they only send emails to the delivery department and that she would contact me back within the hour with an update.

Again I feel like I am waiting for another delay!!! This is horrible!!! Rooms to Go use to be a great company and now they seem to be going to thru a bunch of lies, mischief & deceit to their consumers all in an effort to try to sell furniture. It's a shame that the salespeople, who work so hard to sell this furniture have to work with a delivery team that is not working hard enough to deliver the furniture!!! ROOMS TO GO YOUR GOOD, YOUR GOOD NAME HAS BEEN TARNISHED BY YOUR HORRIBLE DELIVERY SERVICE!!!

Now the company is bullying us into a time schedule that we specifically said from the day of purchase & numerous times via the customer service phone calls that we could not be available or home. We have explained, to deaf ears apparently, that my husband works 10 hour day shifts, 5 days a week, with no vacation time available. If he was to miss work it could cost him his job because of it not being a medical reason. I'm not home in the mornings due to my mom dying of cancer in her home & I'm her caregiver. In the afternoons I have brother that covers for me after he comes in from work.

2nd attempt at delivery, again not our requested time frame, THEY WANT EARLY MORNING! They still tried to come by, as we saw via our security cams, even though we CANCELED the day before (more than 24 hours) BECAUSE no one would be home. Once again, they obviously ignored our request for a specific time frame of delivery in afternoon or later.

3rd attempt - this time they want to deliver at 8 a.m! Once again inconvenient for my family, my husband leaves for work before that time & I will be tending to my mother. We called customer service yet again on 12/11 in regards to our newly set delivery date of 12/14 & we asked to speak to a supervisor. The representative put us on hold for a while and then came back said that the supervisor would call us back. That call did not ever come and it's been over 24 hours at the time of this complaint on this 12/12/19.

Every time we call customer service, not only is there a lengthy wait before you speak to a person but the representative is extremely condescending. So we started e-mailing Rooms To Go but are getting the runaround, excuses on top of excuses as to why the cannot honor a delivery time frame we requested & paid at time of purchase in mid-November.

First it was that they couldn't change the delivery time inside of 24 hours from the scheduled delivery time. We called immediately after receiving the "courtesy" call about delivery, that's 48 hours in advance so it's was not within the 24 hour window. Then it's "oh the truck is loaded 2 days before" or "it's not up to the store but the drivers". I have called FOUR times and told them the same thing about when we need the delivery to be - you can't tell me that they can't rearrange the delivery to accommodate us. BUYER BEWARE!!! This is our third (and last) purchase from them. In the past, changing the delivery time has not been a problem.

So they will refund the purchase price and tax but not the delivery fee now. No wonder the delivery people don't care about delivering the furniture to me, they get the fee no matter what. My advice to you is don't buy from RTG, save yourself the stress. My neighbor purchased furniture from Ashley and they had no problem with delivery, so I will go there now and in the future. Lesson learned.

Problem 1. We scheduled the delivery on November 27th, despite buying on the 18th, to allow us time to get moved into our new place. Their delivery system has a 4-hour window that they deliver within, and they give you a call before, or as, they are heading your way. The first call we get for a delivery wasn’t for their arrival, but from a customer service rep telling us the delivery truck broke down somewhere along their delivery route. This meant they would be unable to make the delivery. This is important to note. The drivers only call you before a delivery. If there is a problem, you deal with a customer service rep based in Florida. The RTG rep didn’t know the nature of the problem, where they broke down, who the drivers were, where the truck was being repaired—essentially all the information needed to verify the that we were being told the truth. I didn’t believe that then, and certainly don’t now.

Problem 2. The delivery is re-scheduled November 30th. Lisa is told by a customer service rep over the phone that the re-scheduled delivery time is between 10am-2pm. When the delivery hasn’t arrived, we call customer service, and are informed that wasn’t the time, that we are scheduled for 4pm-8pm. Lisa is now out of town, and I had to work during that time. Because of this, we couldn’t make the delivery work. We wouldn’t have agreed to it beforehand given our schedules. It was likely moved, and we weren’t informed. I can assure you, my wife isn’t hard of hearing, and there was no misunderstanding.

Problem 3. Customer service requests that our delivery be an “add-on” with other deliveries to attempt to get us the couch. This has to be approved by the delivery driver. For reasons unknown it was rejected, and again we’re having to wait. I guess RTG’s delivery drivers didn’t feel like being the good guys on this day?!

Problem 4. The 4th attempt is scheduled for today December 10th. We’re now two full weeks in with this. We are told the delivery time is between 4pm and 8pm. Then we get a customer service call that the time is now between 7 and 10. At 8:41, we get a phone call again from their customer service that “the delivery driver had an emergency” and would be unable to make the delivery. Again, I’d like to know who the drivers were, what was the emergency, or was this the same delivery team that had the mysterious breakdown weeks ago? We are now waiting for a delivery between 7am and 11am tomorrow morning. If our delivery doesn't arrive, we'll do what we should've done already, which is seek a refund.

Even if this couch and other items finally get here, this is not how a delivery should be handled. Most furniture stores would’ve had this delivered within 24 hours, and some we spoke to guaranteed it. The problem as I see it is the drivers are accountable for nothing. They never have to answer to the customers. If they had to, I would’ve have verified their stories somehow, or at least asked for details. Drivers can make up any story or excuse they want if nobody looks into the issue. It becomes a convenient way to excuse any responsibility if problems can’t be verified by the customer. What's an outsourced customer service agent in another state have the power to do? There’s no accountability. It’s a lousy way of doing business.

I had bookshelf delivered by Amazon three days after it was ordered, and you can’t get this done in two weeks? It’s as if you’re not aware that you are competing, or subject to online reviews. Most recommended to us that we go to a store, see what we like, then just buy from Amazon. In hindsight, maybe we should have, despite the fact I don’t agree with this now common practice. Do you think it would’ve taken Amazon two weeks and 4 attempts to get this right? You can bet that this will be on every review page and social media site I have time to get to. I will never step foot in another Rooms To Go store again, even if we get this couch. Rooms To Go customer service and delivery has been an epic and complete fail. It’s a shame, too. Good people work in the store we visited in Madison, TN.

In addition, kind people are working the phones for your outsourced customer service, and have to take all the heat for problems they are not responsible for. A rep telling me how “sorry” she is for the problem rings hollow quickly. It’s not the rep who’s sorry, it’s the RTG delivery system. The people responsible for this system hear nothing of this directly. It only ensures this will continue unfixed, and all the wrong people bear the brunt of all the customer rage. This system may help the bottom line by outsourcing or cutting costs, but does nothing for actual customer service. The “customer service” for your delivery system has been embarrassingly incompetent. They’re ruining the efforts, and wasting the time of the good people who work in that Madison store. Shame on you.

The technician was honest enough to tell me this was an ongoing problem and I had a case. 3 weeks later I am told this is normal wear and tear. NO replacement or repair will be made. If I weighed 300 pounds and had 7 children jumping on the couch, I would agree. But I do not. This couch is hardly ever used as I spend the majority of my time in my bedroom. Now, you can't get anyone to answer the 1-800 number for assistance and there are NO email addresses to file a complaint for Cindy Crawford or Rooms to Go. This is lousy service that has left me very disappointed and vowing to never purchase anything from Rooms to Go or Cindy Crawford.

When order finally arrived few pieces did not get assembled correctly damaging the hatch part on the desk and screws penetrating wood rails. We have emailed customer service and did not get a response for 2 days so we called RTG to let them know about the issue. They said it will take another 5 days to get it swapped. Once again delivery crew arrived late last night and immediately said that looks like warehouse send us a wrong piece. Sure enough, they send us a desk instead of a hatch part… To this point, we have not heard back from anybody on when the issue can be finally corrected. At this point we have taken 3 days of work waiting for delivery and our son bedroom set is still incomplete. Rooms to Go customer service please assist!

After the sale it all fell apart. My delivery was scheduled for 7 AM – 11 AM and that means the truck is loaded and on the road BEFORE 7 AM. At 9:45 the call came in: my delivery was not going to occur because the driver called-out. I’m sorry, what? Rooms To Go has a single point of failure that impacts tens of thousands of dollars of merchandise with no back-up or risk management plan in place? No agency to call upon that provides a pool of per diem workers as many other businesses let alone furniture stores have in-place? And it took Rooms To Go at least 4 hours to let me know?

Then the lying started. The Rooms To Go dispatcher told me my order was first on the truck for the next day. That means 7:00 AM, right? Right. Liar. The Rooms To Go receptionist who answered the phone at the store told me my order was first on the truck for the next day. That means 7:00 AM, right? In fact, she told me her mother who lived in the same town as me received her delivery at 6:45 AM. Liar. The Rooms To Go MANAGER at the store told me my order was first on the truck for the next day. That means 7:00 AM, right? Liar.

At 8:01 AM I cancelled the order and the customer care center representative, when hearing why, had no concern or remorse in her voice, in fact, she made it sound like this was incredibly routine for them! No escalation, no apology, just another dissatisfied customer, oh well. Could you imagine if I was calling Rooms To Go for a warranty or other post-sale need? Do not buy at Rooms To Go if you want respect and honesty. #RoomsToGo

Well the service tech come and he's professional and all but when my wife saw him with just a BIC shaver and going over the lent balls on the pillows and armrests she was vivid... I'm surprised she didn't put him out!!! She let him try to fix it. She just called and went to complain to customer service and spoke to a Nichol and was told she had to wait for someone to call her... from the office that took care of her case. Oh wow she was even more vivid...

Rooms to Go you guys should be ashamed of mere fact that your employees are not that important enough to even be given a battery operated lint balls cutter... but a mere 99 cent box shaver. That will eventually shave them down too, where if I have to call in a service order every 6 months or so eventually you guys will be shaving the cushions 'cause that is thinning out the armrests and seating... and if that peels away then what are you guys going to do. I would never buy from them again... not even an outlet. Save your money and time go to one of those Value City type of places!!!

It interferes with my work schedule and everything else. Then the bed was not put together properly. After the workers left we had to move the bed over and found that there was a defect in the headboard among other things. We called and they were pleasant about replacing it but it will take a week for it to get here. It should have never been put together in the first place with the defect. I don't believe I will ever use RTG again.

We had to rely on our apartment complex to let them in. Instead of going to the front office and getting them to let him in, he left and said that the exchange was complete. We had to reschedule the delivery for a third time. Customer service was not helpful - the only thing they could tell me is that they would just need to keep rescheduling. If your delivery schedule was not reliable the last two times, what makes you think I would trust it for the third time? ** service all around at best. I’m really tempted to just tell them to take it all back and give me back my money. Learned my lesson. I won’t purchase from them again.

The footboard delivery arrives today only for it to be Damaged, dented and scratched!!! I’m livid! So now I have to wait until next week to receive another Headboard and Footboard and the ONLY compensation for the damaged furniture and my inconvenience is they’re going to waive my $59.99 delivery fee! I will Never do business with them again!! I shouldn’t have to go 2 weeks without a bed!! When they have a warehouse right here in Houston Tx! I asked if they could get it to me sooner? No, I asked if I could possibly get a discount on either the footboard that I initially never received or the Headboard that their repair guy messed up on the Headboard, No... Well I could keep the damaged Headboard and get a discount but I would lose the warranty... How does that help me!?

They got all of my money when I purchased this bed however I didn’t get all of my merchandise and I’ve had to miss work to be home only to get damaged furniture from Rooms To Go!! But they don't care about that. I’m not trying to get an for free but geesh the 2 weeks to a bed!? Never Ever Again!!! I’m so disappointed! This is my first major purchase after losing everything in Harvey and now I’m still sleeping on the couch for another week!

Due to the nature of the defect, I insisted that wouldn't work but I was reassured that it would and that I had to allow for 4 weeks at max to receive the part. I was patient and waited. Shortly after the 4 week mark (early September), I had not received anything and still had a broken coffee table sitting wrapped up in my living room. I called and was told that I had not received my "part" because the order was cancelled and that they were sorry that no one informed me. I was told the order was cancelled because a "part" wouldn't fix my issue (something I said in the first place).

I was THEN told that someone would be sent out to bring me an entirely new coffee table and take the old one way, however it would take over a month being that I was in an area with no RTG now and that they only deliver on Mondays. I chose to be patient, took the day that was given to me and TOOK OFF OF WORK for the delivery.

By October's delivery date, I was called an informed that my delivery window was now on a Wednesday, not Monday. Having already took off work for the day I was quoted, I called. I received yet another apology for the lack of communication and that the phone clerk misspoke when telling me it would be delivered on this specific Monday, rather than it was leaving the warehouse on Monday. Even still, I adjusted. I was able to get my ONE new friend (completely new city and state for me) to wait for the new Wednesday delivery while I went to work only to find that they BROUGHT THE WRONG FURNITURE.

So I called again, was given more apologizes, was told that someone had keyed my information in incorrectly, and that I would be given a new delivery date... again for a month out. November. At this point, I had just planned to call out of work for whatever day they gave me (which I shouldn't have to do in the first place). There WAS however, certain days that I would not be available to receive a delivery because I would be out of town for a work trip. I received a call today that I have a new scheduled delivery... ON THE DAY I SAID I COULD NOT DO. I called yet again and was told my delivery could be moved to next week but it would not be guaranteed that I would be given a date before the next day I said I couldn't do (my Thanksgiving trip). I even went as far as to ask if I could pick up my furniture from a store in the state I'm taking my business trip to since a warehouse is there. I was told that this wasn't an option.

I purchased furniture in July. It is November and I STILL do not have what I paid for. Rooms to Go doesn't seem to be in any hurry to fix this problem or address how their negligence has affect a customer. I had fully intended on making another purchase for my new house through RTG but at this rate, I don't believe they will service me properly or care about the money they are costing me to take off of work repeatedly. I write this complaint because clearly calling does nothing and my patience is about up. After 4 months, I feel I reserve that right and I would love to speak with someone from corporate about their standard operating procedures for manners such as this.

When the day came for delivery, but keep in mind almost 1-2 months later. First delivery was master bedroom. The two delivery guys damaged almost every single piece of the bedroom set, as well as damages to the inside of my home. The way they handled my items through the front door, through my bedroom door, reclining pieces against my walls and windows. I immediately called Rooms to Go after inspecting every single piece. I noticed some damages were not from the delivery guys, it seemed like manufacturer defects or while packaging & assembly from warehouse. Little to say some pieces seemed like they had been retouched trying to cover previous damages. It seemed Refurbished?

I called customer service made complaints about everything and requested for the whole bedroom set to be exchanged including the mattress, because when they removed plastic and grabbed it with their dirty hands they left dirty fingerprints all over the white top mattress. The second delivery almost everything was better, except I noticed they had not completely exchanged the bed. It was same foot & head posts, headboard, canopy, and mattress. I called again to customer service to report.

Third delivery attempt was to complete my master bedroom exchange and deliver the 2 full size bedroom sets. Before they even started I had to explain to the delivery guys all the issues and huge dissatisfaction I have been dealing with Rooms to Go. They assured me that before opening every single box they would allow me to inspect. They were very careful in handling and opening everything. All was going well until one of the full size headboard had a damage to it. They had not even removed it from the packaging box. Everything else from the 2 full size bedrooms was fine. Then came exchanging the pieces for master bedroom. Again they were allowing me to inspect every time they opened a box.

Well was very disappointed when the pieces were already damaged and in worse conditions than what I currently had. Remember that everything comes in packaging boxes, so how can it be that furniture is already damaged if it should supposedly be new. They were only able to exchange some of the pieces and Tempur-Pedic mattress. These guys even had to finish assembling my bed because apparently the first & second delivery guys had not. My headboard, footboard, bedrails, and canopy had loose screws, missing screws, or not assembled correctly. Even the frame legs for Tempur-Pedic mattress were loose.

I was very please with the delivery guys' well done job. Except now I have to call customer service once again to request headboard, one headboard post and one footboard post to be replaced. Didn't have the canopy assembled yet until these posts are exchanged. I also have to request an exchange of headboard for Disney Princess Silver full size sleigh bed. How can it be that items are already damaged before you remove from a packaged box? This is company with about 226 stores in 11 states and revenue of billions. How can they be selling & delivering this quality of furniture? After this experience, which I'm currently still technically even finished dealing with them. I will never ever purchase furniture from them again or recommend them to family, friends, or anyone else.

When the mattress and adjustable base arrived, the base had a clicking sound. The delivery rep would not return the mattress and base. I was told to call customer service to have the base repaired. When I called Rooms-To-Go customer service, I was routed to Sealy, the manufacturer of the mattress and base. When I informed the Sealy Rep that I could not crawl under the bed to get the box that controlled the base, I was instructed to call them back when I had someone available to crawl under the bed. The rep insisted that the box needed resetting and a service rep is not called to reset the box.

When I called local Rooms-To-Go customer service and informed the manager of the response from Sealy, I was told that a local repairman was not available to fix the problem. When I threatened to request a return and refund, I was told that the 5-year warranted stated by the sales rep was not true. On the back of the sales receipt, is a statement written in small print that upon delivery there was a no refund policy. The manager stated that if I requested a new base, I would be charged even if the original base was broken.

I called the 800 Customer Delivery Service, and the rep contacted the local office to get a repairman to service the base. Again I went through the unmanageable scheduling process to get a repairman to come to service the base. Two weeks later, when the serviceman arrived he determines that the box is broken and needs replacing. It was not a simple reset issue as insisted by the Sealy Rep. I must go through another unmanageable scheduling process to get a base replacement. I got the base yesterday, Oct. 18, 2018. I ordered the bed on August 26, 2018. It took almost 2 months to get a properly working base for my mattress.

Original Review: After the third delivery because the first two couches were tattered like rats chewed on them. I finally received a couch set worth inviting company over. The problem!!! The delivery guys totally busted the frame around my glass door. When RTG called to ask about the delivery. I told them what happened. She seemed to totally not care. My door is still broken. No one called to follow up with a repair suggestion. Next time ignore the call. They don’t really care about your experience.

Then after waiting 6 weeks for the sectional I was so excited about. Today Oct 13, 2018 I get the sectional and of course wrong again. The configuration is not the one I picked in store, just like the one on the sales floor. Not to mention the Salesman, didn't write anything up. Right now I have to wait even longer, 2 to 3 weeks to get the configuration I wanted. They fixed the table issue with no compensation. And now I have to wait weeks before I can get the sectional I wanted. I want to be compensated for my time of waiting extra weeks for not what I paid for. This needs to be seen and I have had the worst first time experience at Rooms to Go. I will never refer anyone I know to buy from them.

As a matter of fact I will let everyone know of all the problems I had and like I said NO COMPENSATION. No understanding, no discount, nothing at all. They think they can send it out weeks later and all is fine. Well it's not and I hope all of you reading this but from somewhere else so you don't have the headache I had to go thru for over 6 weeks now. Willowbrook Houston location, Sherman is the associate just looking to make a sale and not checking what he wrote up is correct, nor did he go over it. You trust they write up the right sales info and they don't. I will never buy from this Rooms to Go and I am very disappointed in how they handle the customer service claims when it's clearly their fault.

They created an aggressive sales package offer to seal the deal that day. They created a special SKU and package modification that technically doesn’t normally exist anywhere and is non official I was told. SKU#1070549P with 2 Milano STONE... not BEIGE PowerPlus Reclining Loveseats with Center Console. This new package modification they created specially right then which was supposed to be for Quantity 2 of: Milano Stone Power Plus Reclining Console Loveseats - and they further lowered the sales price in this way to seal the deal. I decided to purchase the item and of the color I was sitting on as I loved it. In less than 30 days on September 28th, I paid the full remaining balance and delivery fee.

A problem since that time… somehow what I wanted magically vanishes from the sales floor and I was it was quote “DISCO'd” meaning discontinued. However, I had an open order and reservation for 2 of them. I was never at any time notified that this happened and both they and customer service are still fully unable to explain or account for how this happened. I upon paying in completion... eagerly called the 800 number for Rooms to Go to schedule my delivery and found this out and was told I had to call the store. They tracked down... the Manager supposedly located 2 “floating” around in inventory and scheduled a delivery. I was told that oftentimes there are still some in the system for specific issues. This was definitely one of them.

I argued that it said Beige and I wanted Stone. They insisted numerous times over and over that they were one and the same. Nope! THEY ARE NOT. - There is a SKU/multiple description and color naming problem that has wreaked havoc and caused a pure hell and completely abysmal and awful and pathetic in every way possible experience in this order. It has been of the worst kind and deserves total rebuke and condemning. On the day of delivery - 3 delivery guys showed up with a truck and 1 Loveseat in a blanket and 1 in a box. I immediately said these are not the color I selected. They ignored me.

I said I ordered Milano Stone. He pointed out the color and says Beige which is a tan form of brown and a completely and totally different color set of furniture than what I intend to purchase. STONE a light color. The delivery people were rude, in a hurry, apparently running behind, they damaged my front screen door and didn’t even stay long enough to test the furniture or let me do a walk around and sit in and test it. They did not fully test it, they are supposed to. They left packing materials behind and orange strips emerging from the backs of the loveseats and didn't close/seal the Velcro on the rear backs. They were out of here! They quickly said, "You have 3 days to call if there is a problem" as they were quickly walking out my door as fast as possible.

I asked where the cupholder inserts where… He said, "They are right there sir." I asked, "Where? I’m sorry. I don’t see them." He said, "Right here" as he abruptly opened and closed the center console. Very rude, condescending, intolerant, impatient and unprofessional. I was disgusted with the service I received that I paid $99 for as a delivery fee. Some competitor companies do not charge this fee to Customers. You do. This was my home and I paid for this, not be disrespected and condescended in my Home. Nobody would find that acceptable.

I could not believe they would not stay to help me fix my screen door as they forcefully jammed it open and it refused to close again. They didn’t stay. No time, have to leave... sorry!! I had a handyman come and look at it. That was rude and unprofessional to say the very minimal and least. Pathetic Customer Service. I told the Supervisor on the phone that I used to work for Apple and that Apple would never allow this kind of crappy and disgusting Customer Service and total lack of quality control and derogatory treatment to a Customer. He said, "This is not Apple," I quipped back... "You got that right!!"

I observed the boxed loveseat be abruptly cut out out of the box. They turned the furniture face down causing the front facing leather in console section to have 3-4 small black puncture holes, by small dark debris they brought in on their shoes. I noticed they were not Stains or marks, they were indeed 3-4 small puncture holes through the leather. I would not accept that. I quickly tested the other loveseat only to find that the headrest motor on the left side did not function at all. This was unacceptable in every way. I called the store I bought from immediately and they said the color was right and that perhaps I was my seeing it differently due to lighting. I insisted that beige is not stone.

Kelsey from the store said it’s the only color. I said it does not what I sat on that was now magically gone and discontinued in that less than 30 day time period. I challenged them to look online at the SKU and the color of Milano stone to see that beige was not even remotely close to being the same color. They are vastly different. She said, "I don’t know what to tell you, the SKU shows Beige and Stone are the same." THEY ARE NOT THE SAME BY ANY MEANS AND THIS VINDICATES AND PROVES IT. They made me feel as though I was stupid not understanding the colors correctly.

I have since been told by a store Office Rep that I was wasting her time, that there is no more solutions and they recommend I refund and shop elsewhere. That is just to release of all and make me go away. Makes me feel like an unwanted and nuisance Customer. This is not my fault. I stood firm and said, "No. This does not match what is shown online and what I sat upon." They said, "Sometimes there are minor and minute shade variations," however, this was even remotely true. What I received was NOT stone. It was beige and they are INDEED 2 vastly different colors. The SKU was wrong and she said it is called both. You cannot call 2 different colors the same. That is impossible and it cannot be true. 2 different things and 2 different shades of color cannot be the same.

Even if the store would have called me when these items when quote "DISCO’d" all of this could have been circumvented and prevented before it was too late. So with the headrest motor defunct on one loveseat and punctures caused by the delivery people on the other I called Customer Service… They also could not explain what happened. However a very nice lady was kind and took ownership and said she would order 2 BRAND NEW ONES and due to this damage and neglect of my furniture she will leave direct and very strict specific orders that they are not to under any circumstances remove the items from the box until in my presence.

They were promised to me and confirmed to be 2 brand new items unremoved and PROHIBITED FROM BEING REMOVED FROM THEIR BOXES TO PREVENT THIS. She kiddingly said she found the last 2 for me. I now know that was no joke. She said I would receive a $50.00 courtesy refund credit back to the original credit card and it would occur after delivery of the BRAND NEW UNBOXED items arrive. Understood. Made sense. Today they arrive. I stayed home yet another day for Rooms to Go Because of their errors, neglect and damages. The truck arrived with 2 extremely tightly and compressed heat shrink wrapped loveseats. They took one out of the truck. I said NO... These were under strict orders to NOT BE TAKEN OUT THE BOXES.

He was a kind man but he said sometimes the orders are not followed or they are ignored by the loading warehouse people because they can squeeze more items into a truck when setting items upright on their sides and shrink-wrap (compressing the leather furniture) and surrounding in a blanket rather than in bulky boxes. I told him there was a very specific and strictly to be enforced reason why they were ordered to be not be unboxed until in my presence. They were pretty much the last of their kind in the United States I was told. I have since been told that is pretty much true.

HUGE PROBLEM, the first one I allowed to brought in was IMMEDIATELY CLEARLY WITHOUT ANY MISTAKE OR LIGHTING DIFFERENCE AS It was dismissively downplayed and said from the store to be a VASTLY DIFFERENT COLOR THAN the 2 currently in my residence BUT the same model style... Milano. SURPRISE!!! These were actually true Milano Stone color that match what I sat on in the store and what SKU# 15406449 is clearly marketed and displayed everywhere. Its line is shown on the Rooms to Go Website. They even at the store said perhaps the colors are different on the website. I said, "No, they are not"… There is a Milano stone and now proof that totally different Milano Beige model exists.

It was clear as day and both of the same color as a matching set so it wasn’t a lighting issue or color variance due to leather pieces. This was specifically the true and exact Milano Stone that I sat on in the store that they no longer have and that a now current sample fabric doesn’t match, what I intended to purchase and actually fully wanted and was told didn’t exist. TOTAL VINDICATION. The 2 sets side by side and on the truck show vastly and unmistakably without any question or doubt a Stone and Beige color difference. The drivers said there was no question and you can see in the pictures THESE ARE ABSOLUTELY 2 DIFFERENT SETS COLORS OF THE SAME STYLE MILANO FURNITURE.

I was not crazy and confused like the store said. There is a clear problem with Rooms to Go and the SKU Color Labeling of this product. Problem: Since they were unboxed against what I was promised and against the assurances I was given from Customer service that the quote last 2 would be ORDERED to BE IN THEIR BOXES AND NOT TO REMOVE UNTIL MY PRESENCE and BRAND NEW… well the guy called me on my phone and said, "Mr... I need you to come look at something before we bring this loveseat up." I came down and looked. He quickly showed me that the upper corner of the blanket around the upper corner of the loveseat had a massive gash piercing through the blanket, through the loveseat and into the furniture corner.

The armrest had a large scratch. It was ruined. Orders were not obeyed, quality control failed. I said, "Absolutely not, take it back. I reject this damaged and flawed product." Unacceptable in every way. It should have never been out of the box first of all as I was promised and assured and as it is documented on my account that it was strictly prohibited from having been done so, secondly, why on earth was it ever on the truck or loaded onto the truck in that very clearly damaged condition? Quality control neglect failure and dereliction of job performance duties. He apologized and put it on the truck.

Who in their right mind would think is acceptable and okay to deliver, let put on a truck for delivery? Absolutely Not! Total failure by the warehouse, quality control failure, driver's failure to not detect it until they were unloading it. These 2 people were the nicest people though. Profusely apologized. The 1 loveseat they had already brought in, I was not happy with… The heated tight shrinked wrap compression and squeezing of the shrink-wrap and blankets rather than being safely resting NEW in a box didn’t feel and look right... The leather was wrinkled, squished and out of shape as though it was worn over time.

Unacceptable compared to the appearance of the WRONG colored items I had in my residence that were in both delivery instances Rooms to Go Employee damaged but looked NEW and smooth and vastly superior in comparison. They took the 2 bad items and left what they thought was the best of the 2 different color sets bunch so I something to sit on. I called Customer Service, they said there was nothing they could do. I said, "Can you explain this… Why all of a sudden the Milano STONE set that I actually wanted and was repeatedly told that I was misunderstanding the color existence of and basically crazy showed up and it was unboxed and damaged? Had those 2 items been boxed and protocol orders followed... They would have not have been flawed or damaged and I am told that both of these 2 sets are irreplaceable now…"

The Beige and Stone which they still refuse to admit that both exist… This has exposed an issue with SKU and color descriptions… (Since my complaining, I noticed that online the references to Beige is almost completely gone and now consistently referenced displayed and called Milano STONE. Coincidence??? There are at least 4 manufactured and should be each uniquely SKU'd colors of the Milano sets... not the 3. There is: STONE, BEIGE, BLUE, BROWN. This was solidified and visually proven today...

The Supervisor on the phone said the item I received which finally being exactly what I wanted and intend to purchase all along and would have delightfully and cheerfully kept if they had not been unboxed and damaged. Customer service received emails... confirmed they are 2 distinctively different colored items and that I was not wrong but said they could do nothing. "Limited choices. Your money back…" and I sit on the floor… after I am put through hell by Rooms to Go. Nope, not off the hook that easy!! 2 days I gave to remain home to this company for delivery, 2 days they failed in every single possible way and don’t seem to give a rats toosh!!! They destroyed and ruined all chances of getting what I paid and waited/gave up continued time waiting around for.

I must now allow a 3rd day to taken to hopefully either fix or remedy Rooms to Go fully at fault and being fully in error for the 3rd consecutive time. Please tell me how this as an acceptable standard or customer service standard to be measured as decent or appropriately acceptable in any way, shape or form? It’s the worst of its kind. You have a serious problem to fix. Was told that what I received is not a Milano set, that they originally came out of boxes with the wrong SKUs and were a “mispick” by the warehouse who cut open the boxes that had the same SKU but a product made in a color that he can’t identify or confirm. Yes you can… look at the freaking website… Hello??? Warehouse, Shipping/Delivery went against orders and damaged and loaded them on the truck.

The Supervisor could not identify what I had. I said it’s pretty simple… It’s Milano Stone Power Plus Console Reclining Loveseat… THE REAL MILANO STONE… He said it wasn’t Milano. It was some other model but it cannot be identified… YES IT IS! IT IS EXACTLY MILANO STONE. AND I HAVE A MILANO BEIGE, which now they are all existence and mention of. Coincidence??? Something has changed in colors or SKU and their people do not know their right hand from the left hand in this and ruined everything in every way that it could be. Call the blasted manufacturer or distributor and get to the bottom of it. Identify and account for these discrepancies in model colors and SKUs. Why hasn’t that been done? No explanations provided to me.

They don't care. You’ve got some serious issues going on. It’s as clear as day and night. You have at least 4 colors of that model now proven to exist or have existed… You’ve got major SKU and inventory description issues. It’s been made clearly evident, by this hideous botched mishap and demonstrated negligence. Now I am told the 2 indeed confirmed different and unexplainable colors one of which they don’t acknowledge even exists or says it’s the same as the other. LOOK AGAIN AT THE PHOTOS… DEBUNKED... I now have a derelict mismatching furniture set, one of which is truly the color I want and wanted.

THIS IS ALL COMPLETELY Rooms to Go PROBLEM FROM BEGINNING TO START, THEY GIVE NO OR INCONSISTENT EXPLANATIONS AND CRAPPY SOLUTIONS AT BEST. They make you feel bad for being upset and voicing complaint. He said if I wanted another set online or something of like quality and price range they would match it. HOWEVER, here is yet another example of disgusting and repulsive Customer Service… I was told they would match only against that custom made and further lowered sales price and not even the full price of what that furniture is. I said that is unfair.

In this case the value as an its rewritten should be honored. I said these were bought on sale and then the price was made lower by creating a package deal SKU that doesn’t officially even exist by Rooms to Go but you will only allow the recognition of the unofficial SKU against all official SKUs? This is a major Customer Service issue that the Company needs to take ownership of and to resolve this. It should not be a limitation… so cheating me out of hundreds of dollars of original value and current sales floor worth of that furniture in possibly choosing quality furniture is a rip-off.

There is no possible or fair way to compare Apples to Oranges when you are taking a hugely discounted and custom modified and non-existent package and trying to match it up against an already existent on the floor official and real package. REPREHENSIBLE CUSTOMER SERVICE. IT SHOULD BE REPORTED TO THE BETTER BUSINESS BUREAU AND STATE ATTORNEY GENERAL. No Customer should experience this. No, Rooms to Go needs to take full ownership and responsibility for all of this crap they have caused and put me through and now expect me to give another day for them to do a 3rd attempt to fix it and the derelict set I have now from me.

I might be willing to consider the Blue if there no other solution your company can achieve to fix this unbelievable and repeatedly demonstrated negligence. I am expected to now offer and give up a 3rd and possibly 4th day of my time to fix their problems yet again. This is not acceptable. They have gone out of their way to make me feel bad by saying... "Well what want from us? We can't fix it... Just take a refund." Not the correct way to handle the issue. If I choose a blue set I demand and expect this company to do more than $50.00… That was try#1. We're on try #3 or Possibly #4 days to get their act together. If you continue to send me crap, I will continue to send and reject the crap back.

I would prefer if this item that is indeed stone which you now have visual proof of existence that matches your website. What is not shown on your website are these BEIGE color models. Show me where this model with this specific color is displayed or shown in its true color accuracy on your website and not mislabeled as Stone which I have proven it is NOT. This shuts down the unknowledgeable comments of it not existing and that it could not be identified as they have been unable and totally unwilling to do and see if it can be found NEW. Apparently I have the unlucky pleasure of having 2 mismatched sets that do not exist anymore in the United States of America. How lovely!

I have every right to be upset at this point. If there is no choice left I might choose the blue, but there is a PowerPlus Recliner chair made in the blue still available. I would expect the $50.00 refund already in the beginning promised and significantly more discount to be applied to it or include the chair or a massive discount off it. Rooms to Go needs to own this even if there is cost involved. The company needs to do far more to make this utter mess they created right. This is Rooms to Go problem and fault and I am holding to full accountability their feet to the fire of accountability (An expression).

If this is not resolved then as a rightful consumer and what any right minded customer would and should do is report to The Better Business Bureau and the State Attorney General's Office for business ethics investigation. I mentioned it to an office Rep on the phone. They didn't and more or less said, "That's your prerogative to do so." How's that for a Company to demonstrate Customer Service? I was just now update informed that the Supervisor told me on the phone is incorrect info. I can’t switch to the blue… It’s apparently vanishing as well.

All that they can do now is said refund me and I sit on the floor after having no furniture because I ordered and paid for new furniture from you and parted with the old, this has failed in every conceivably possible way, telling me I can choose another set which there is nothing in that price range and style that’s truly equal due to only honoring a diminished value price match from the non exist package it was price based upon. I can drive all over the State as all showrooms are different or accept a dark brown Milano “poop” color set of Milano that apparently still exists in the PowerPlus loveseat and still the PowerPlus Recliner. I can see why it’s available. It’s a grotesque color.

If all these records were to be asked for by an Attorney... just stating as an example… it would firmly and indisputably show Rooms to Go failing in every single way on multiple days, multiple Managers, Supervisors, Warehouse, Drivers, Call Center and Showroom Stores leadership. This information if it were a check box list would-be negatively failed all across the board from your company with very minute room for exception. I expect an answer quickly from your executive offices. I expect a direct phone call to me.

I want this corrected and new date quickly and possibly if it’s the only solution switch to the blue Milano and want a very aggressive effort on the PowerPlus recliner that matches. This is the least they can do to fully resolve this and demonstrate true Customer Service and fulfill the values they claim to stand for but have failed in every way to show. At this point, I do not feel that is at all unreasonable or doubt that someone in upper executive authority can override and make it happen after seeing what’s happened and been done to me. This is expected to be placed on the highest desk possible with powers of resolution.

Please contact me immediately. A Ticket Urgently opened with Customer Care has received NO response. Thank you in advance for demonstrating prompt Leadership in your Company and Intervention to prove that you do truly care about your Customers, Stand behind your products sold, and stand for Customer Service and show honor and integrity as a Company to make grave things such as this right for Customers especially given all of the extraordinary circumstances and factors involved. Full exceptions are warranted and just. Thank you! I await response and Executive intervention action.

Interestingly their claims did call whilst on hold; however, the person was either incapable or lacked the authority to process the claim and actually tried to claim that the ineptness of the driver/assembler was somehow an accident. On the subsequent day a claims representative called at 08:30 while I was driving in commute to work, I advised they could call back at 10:00 a.m. when I could realistically take their call. They called at 09:15. I'll rate them a "2" and claim the title of being the only person ever having given a rating greater than "1". I couldn't in good conscious recommend this firm to anyone.

I told them I would be on the way and had they called an hour ahead as promised, I would have already been there. They REFUSED to wait on me to get home. AGAIN customer service did not seem to care. I was on the phone through several different customer service reps before I was once again promised my furniture would be delivered between 4 and 8 pm. 8:00 came and went. No furniture... At 10:30 pm. my doorbell rings and my furniture is here. Along with waking up my 10 year old daughter. After tearing my bed back apart and disrupting my night, they were gone.

The delivery guys were nice and polite. They are put in a bad situation because of Rooms to Go’s poor scheduling, loading of merchandise and mostly because a VERY POOR customer service department. I would not recommend anyone to purchase even a pillow for their dog’s house from Rooms to Go. And the ONLY reason I gave them one star was because there was no lower choice.

So your company not only wasted my time, but my money coming all the way out to the warehouse for nothing. Horrible customer service. I talk to the store manager get a delivery for the following week 9/28/18. Guess what, the delivery driver never knocks on my door to deliver my furniture. My adult son was at home all day waiting on the delivery. Apparently the delivery driver calls to delivery your furniture and if you don’t answer the call, they don’t knock on your door. Did they really even come to my house? (I don’t think they did.) What if your phone was dead, lost or any number of reasons why one may miss a call. How can a company deliver furniture and not knock on the door. I can’t believe this, it ruined our entire weekend twice now and I will never forget this.

Furniture For Less. All I can say is NEVER AGAIN, and I find it unacceptable to have to wait anytime getting my money back.

As I'm heading home, they're driving down the street leaving. Mind you my school is only ten minutes away. I call customer care back, they tell me the drivers said they aren't coming back. Oh so now you guys drivers run the company and call the shots on what they will and won't do. I ask for a refund and was told I would have to wait 24-48 hours until the furniture is back in the warehouse. Then I'd have to wait 3-5 days just to get my money back in my account. What type of crap is that? This company did nothing to help the situation, I was transferred about five times, ridiculous. I will never purchase from this half as company again, I don't see how y'all have a freaking commercial.

I requested that someone come by and look at the sofa and arrange for an exchange or repair. The first inspector stated that it was a manufacturer error and could not be fixed. He stated that he would put so in writing. He did not. At the end, he is an employee of Rooms to Go and must protect its interest above mine. I requested another adjuster to come and look at the sofa. He just left. He told me that it is common for recliners not to close completely. That there is nothing that can be done. I was appalled at his statement.

I find it insulting that anyone would think that a sofa that does not perform to the standards to which it was made is acceptable. I am a working person who works very hard for her money. For me to invest $1300.00 on a sofa that I know is defective is hard to swallow. I was even stuck with a useless extended warranty that will not apply until two years after the purchase of the sofa. As I was told, the sofa is currently under the warranty of Rooms to Go. That is laughable. Rooms to Go got is selling substandard merchandise. That is shameful.

The decent thing for Rooms to Go to do is to authorize an even exchange with another sofa of equal value and transfer the extended warranty. I am asking that you authorize this. The manager of the store (Manny) has been very professional and pleasant but as he was told, “my hands are tied”. I also requested a call back from a regional manager twice, still waiting on that one.

If I got the open configuration without the arm on one side I see in that picture I get 4. The lady who just called to make sure the delivery today was ok and I explained this. She called the store and spoke with the Manager Kim and she said it only gets 4 pillows. Do they not know what they are selling or are the pictures on your site misrepresented. This is becoming a mission for me to have someone take the time to really research this. This has turned my buying experience from good to very disappointing. Can someone take ownership please.

I received 3 responses but none ever clearly explained what made my identical sectional to the one in their ad not qualify. Totally dissatisfied with Rooms to go and after spending $6800 I wonder if I made a mistake that they'd fight so adamantly over 2 pillows even though their advertising shows it. I'm not even complaining that I still haven't received most of it and some won't be delivered till after a month when I purchased it.

I don't understand why can't they deliver twice next week since they cancelled this week's delivery if customer satisfaction is their goal. I asked if I can get it myself because I badly needed the couch which was billed already on my card - but they said online purchases don't have pick-up options, plus I am not within the 60 mile radius of whatever they were talking about. This isn't the first time it happened to me, I should have learned my lesson. Now we have to wait until October 3 so we can finally have something to sit on. Hopefully, it does arrive this time!

After 2 weeks, I called only to be told that the issues were still in service. It's been almost a month now and I've not received a call back to address this issue. I guess I will chalk this one up to lesson learned, but I will never buy from RTG again! This furniture looks like what I would expect to find at an outlet center for a discounted price.

After few hours they left my property sent me an email saying that based on their review the property damages reported were not made by Rooms to Go delivery team, I was shocked after reading that email response, I just wanted to share my worst experience with stupid Rooms to Go company and their claims administrator (Lissette **) and delivery team and wish I had not bought anything from them, and I'm sure I'll never again visit their store, I'll not recommend.

Amy promised to return call after checking on the truck and delivery of the couch. No return call. Called the Raleigh store on Glenwood Avenue Store Manager Sean. Was told he was in a meeting and he would call me back in 45 minutes at 10 am. Still no return call. Called Sean back at 230 pm. The receptionist that answered the phone when I asked when Sean would call me back hung up on me. This is the absolute WORST customer service I have ever experienced and I nor my family will ever purchase from Rooms to Go again and I will go out of my way to tell everyone that I come into contact with this story. I am a medical professional and I come into contact with many professionals. This was paid in full and is going to an elderly woman who has been sitting in a lawn chair since Friday.

Another date was scheduled for delivery (2pm-6pm) and again I waited. At 5:50pm they show up and they cannot deliver it because the drivers showed us a damaged product...really? After a complaint to customer service and a call to the retail store (I spoke with the manager who actually chucked at me on the phone because he knew that I would be held hostage again. He frankly could care less). Now, I am scheduled for a 3rd delivery. This time it better be on time and in perfect condition. What a waste of time and money. I will never purchase from this place ever again.

1 PM rolls around and I suddenly receive a voicemail saying the delivery person arrived at my apartment and no one was there, so I would have to reschedule. Of course, this is untrue, there wasn’t a single knock at our door nor was the doorbell rung. I even had family members arriving home at the time so it’s not as if we wouldn’t have seen him. We have a guard shack at the front of our apartment complex, where everyone who enters has to sign in. Turns out the delivery driver comes into the complex, and immediately turns around without attempting to come to our door.

I call customer service and the woman calls the dispatcher, who says the delivery driver was “too far away” now as if delivery hours weren’t scheduled to 5 PM. Unless the bed I purchased is located in a warehouse in another state, there’s no way he couldn’t have come back. So the end result was I had to schedule my delivery another week later than I was supposed to receive my bed with no compensation whatsoever. I sincerely hope that things go smoothly next week, otherwise I’m simply not shopping here anymore. I can’t believe something as important as delivery of expensive furniture isn’t more refined.

Keep in mind that a couch according to RTG has a one year warranty, and it arrived damaged to begin with, you would think this created a negative record. I contacted RTG and they told me pretty much that I should expect this couch or commodity to break down after a year, not at 900.00 it shouldn't. Now, this couch is falling apart, in the middle of the arms down the center where no one even touches this part. It's pulling away, at the seams, you can see cardboard and glue so that tells you how well it is not put together. I have contacted the BBB, and RTG is not accepting that this product is faulty, and does not think 1900 negative reviews is a bad thing since thousands more are not, I have emails from Cindy at RTG customer support, who is very patronizing and telling me, “Sorry I cannot or we cannot help you.”

I told them I am opening a case with BBB and Consumer Affairs. They told me to take this couch to a furniture to have it fixed, and did not even offer a tech. from their location who knows this product to do it. Why is that? If out of the warranty period by a 3 months, and track record of negative products, including mine, at least send a tech for a fee who knows your product, not offered... I would not pay them anyway. I am moving out of state and do not want to haul a $900.00 couch, that is literally composed of cardboard. My husband and I have not had a new couch in 20 years, I take care of my things and used my savings on this, so I did not have to buy a second hand couch. I would have been better off to do so. I am seeking that this couch is picked up from my current residence and refunded completely to my husband and I. We are both in agreement that this is a "defective commodity".

My correspondence with RTG and now there is a BBB case. I have included the email trail for detail and want resolve to this matter. RTG do what is right you are making so much money and selling defective product, greed, should not feed you, but customers who would highly recommend you and sending others to purchase from you is the way to have more sales and productivity. If customers are telling you a product is faulty take them at their word and get manufacturing to fix the problem, and really care about what you sell. This is a sign of a true blue American company who would live by the golden rule.

So I called Rooms to Go back and had an associate from another department notate my acct about my complaints and notate that I had at least tried to call twice on the day the incident happened. Monday came and I hadn't heard anything, Again, I called back and spoke to someone to follow up. I was told "someone will reach out to you soon". A representative from the customer service finally called and said to email pictures and my statement to her. I did. As of 5 days later, I hadn't heard anything, so I called. Again, I was told that someone would reach out to me. 4 hours later I receive an email stating "after talking to the delivery team and the managers, we have denied and closed your claim". There was no explanation or anything. They just dismissed me! They didn't come out and check the damage in person. They didn't have a manager reach out to me personally. They don't care!

A lamp was broken in transit to my house too and I haven't heard a word on when it's being replaced either. To buy a new home and have it damaged 3 days after signing papers is very upsetting. But the lack of concern from a huge, popular company is infuriating. I spent thousands of dollars on furniture from this company and they can't be bothered with a few hundred dollars (if that) worth of repairs. They don't care about their customers. I will never buy from them again, nor will I recommend them. I highly recommend that everybody go elsewhere. If not, keep very close eye on your delivery team.

I am still paying on this purchase and very upset that a defect of this magnitude could possibly be disregarded. I found this email address online and hope that someone will ensure me that this matter will be situated. I asked for an email confirmation and the rep stated that she could not provide that for me. I have not had this set an entire year and with a purchase that was well over $900.00, you would think customer security and satisfaction would extend beyond the purchase. There was no flexibility offered with the dates of the tech visit and the Chat Rep was very rude and used that all time phrase that makes a consumer feel cheated, "This is ALL we can do!" In a world where customers can choose any company to purchase furniture, you would think someone could have provided me more security with this situation. A 18:31-minute wait and the only appointment that was the soonest available was August 21, 2018.

On 8/28, I received a reply from Lourdes Campos (President Assistant) of Rooms to Go. Ms. Campos stated that the technician's findings concluded that the damages were not under warranty. I then called Rooms to Go and a CSR stated that my claim still shows "pending" and there was no decision made. I also have a transcript of a conversation I had with CSR from Rooms To Go and she stated that items under warranty are either "repaired" or replaced" and that a technician report does not make the determination the CSR Care Team does... Not to mention that the actual technician stated his job duties and he also stated that the table could not be repaired, but should be replaced. We were forewarned that our BBB complaint would come back to haunt us...sure enough it did.

5 days later we call and they say it’ll take ANOTHER 5 days to have someone out to our house! I wish I was lying about how little they cared about the HUGE inconvenience they have put us through. I begged my fiancé to have it returned because these people do not deserve a single dime of anyone’s hard earned money!

I call the driver who had called me when they arrived, he did not answer... EVEN THOUGH he was literally in the truck and saw that I was trying to contact him. They eventually motioned to me "just a minute" and that they were turning around, so I text the guy's phone to let him know I was going to meet them in the loading DOCK. I wait for 10-15 minutes. No show. I call him, he doesn't answer. So I call dispatch, and they told me that someone had released them. L O ** L. So my blood is boiling pretty ** hard right now. I NEVER write reviews, but this has been the most inconvenient and time waster of my life. They said a window from 9-1... they didn't even show up until 12 40 ** 5... and then had the AUDACITY to leave without giving me my couch. UNACCEPTABLE. Maybe make sure that your drivers know how to drive before hiring them on as delivery. HUGE waste of my day off... and who knows how long I have to wait to get my damn couch.

$1300 dollars it cost me to fix my car. The delivery people dropped my 1st couch. I told them I didn't want the couch if it was damaged. They left so quick and I realized when I went outside why... They damaged my car and they broke the couch. I had to wait a few weeks to get the replacement sleeper sofa. I moved it to clean behind the sleeper and the leg was broken. Plastic hollow leg holding a heavy sleeper sofa. Ridiculous. I paid for stain resistant. I got nothing. Poor quality poor service. I have a stain and it won't come out.

This place has the absolute worst customer service of any company I have ever dealt with. They will not do anything to fix their own mistakes. Needless to say I am canceling this order and I will never ever buy from Rooms to Go again. I must have talked to 5 managers to try and make this right before submitting this review. All of them refused. Very sad!!!

I got so frustrated the next day I called RTG to cancel my order. Then the lady said that it would take 7 to 10 working day for me to get my refund. Then after 7 business days they tell me that it takes 21 days for the cashier's check to clear before I can get my refund back because I paid with a cashier's check. This is crazy. The cashier's check is money and the funds are there. So I am stuck waiting for almost a month to get my refund. Never again will I ever I mean ever do any business with Rooms to Go. I should have looked at the reviews. RTG and Badcock have a very bad ratings. I am taking my business to La-Z-Boy furniture. You may Pay a little more but it's worth it.

Noticed my eyes and nose felt burning and skin itching even with the mattress cover and sheets on the bed. I then decided to inspect the mattress with a light and magnifying glass and found actual small brown bug crawling right below top surface near top cording seam of mattress around same area that I initially saw the dark staining and specks. My immediate reaction was that this mattress may be full of small bugs and that could be reason for smell. I was upset and afraid the mattress was full of bed bugs and now my house is infected.

The next morning I called Rooms To Go customer care department and explained what happened and was told that mattress could not be picked up for another day and was also told that if my house needed treatment for bugs that they would not be responsible for paying for this. I spoke to the manager of the store concerning all this and he kept saying that I was making claims of seeing a bug and the store could only pick up the mattress but it would have to wait another day for pick up. I told them that this was not acceptable and there must be some way that he could have this mattress out of my house asap, but all my attempts requesting this failed.

I am 67 year old and could not get this mattress out of my house myself so I was at the mercy of Rooms To Go. I called a pest control company to inspect my house and they summed it up as I will have to monitor my home now and keep checking to make sure that I don't get an infestation, as he could not see any sign of where eggs were laid or actual living bug at the time of his inspection. He did say that during the day bed bugs stay in any crevice in wood or seams of fabric and feed on a human during the night.

This is all nauseating to type as well as all I have experienced in the last two days and I just want to tell folks to not purchase a mattress from Rooms To Go. The quality of their furniture is also poor and not substantial and I will not set foot in another one of their stores. I did not get a complete credit from this purchase and I feel for the hardship this put me through I should have gotten a full refund. I never write reviews, this is my first and I feel that others should be made aware of my hardship so this doesn't happen to anyone else.

The pest control company that inspected my home actually told me that they have had other customers who bought mattresses from Rooms To Go and had same issue of bugs in mattress. Also, I called the actual Serta customer care corporate office and got nowhere with this person either. She passed the buck back to the store. This has certainly changed my views on Serta and their responsibility for quality control when they are providing retailers with their products.

I took a lot of photos and was told that they were not sufficient, I am a professional photographer? BTW in order for a tech, to come over to my house it took forever to take place. They could not fix it, so they gave me another one, was it new? I know in retail you can use that clever gun to put tags on an item. Now, this couch is coming apart in a seam area by the nail heads and I do not want anyone fixing this. No contact to this part of the couch is taking place, so what gives, the seams... I am moving out of state and cannot have RTG come to Idaho to keep fixing a $900.00 couch. I want a refund of my money and no more technicians to fix something that is going to keep falling apart.

This couch was a luxury item to my husband and I, we had not purchased a new couch since 2004. I am not going to upload photos as that is very inconvenient and I should not have to be going through this. I feel "ripped" off, a pun intended. RTG, please refund my money, you cannot fix it 5 states away. This was something my husband and I felt we could make our home beautiful and now we have a waste on our hands. So poorly constructed... I need this refunded ASAP as we are moving soon, why should I pay to move this couch and not have a product that can last us a long while.

Now I'm pissed, so I called customer service and they said they would bring a new one next week. Wait what, I need to wait another week before they fix their **. I feel like they took advantage of my wife's kindness while she was home alone. DO YOURSELF A FAVOR AND BUY ELSEWHERE IF YOU NEED DELIVERY! We will see how long this takes to solve.

Attempted to contact Rooms To Go corporate, 20 min hold with customer service to simply take a message and hope for a callback. No timeframe given for corporate management to return call. Contacted store manager never returned call. Called again today. Spoke with a different manager. Offered me $100 for my issues for the last 2 months and new replacement of furniture delivered today which took 2 months to deliver. When asked to have corporate contact to complaint, she transfer me to that lovely customer service line. Sat on hold again 20 min for that representative to simply take my number. Worst experience ever.

I was told that it could take 3 - 5 business days for the report to be received. They would only repair the items and not replace the furniture which is unacceptable for the amount that we paid. This set was over $3800.00 and not to mention that I am a repeat customer. RTG's customer service department is seriously lacking in customer service. It is now July 20th and we still do not have a resolution for the repair or replacement for our furniture.

I personally feel that because of the amount that we paid the furniture should be replaced instead of repaired. I called to get the date for which the furniture will be repaired since they can't accommodate us with replacing the pieces only to get the response that someone will be calling me by the end of today. I will post an update on whether or not I receive the call today. Please don't do business with this company. Their customer service department is not local and you have to rely on their customer service representatives to actually do their jobs. In this case, has not happened as of today. Very disappointed with their service.

Updated on 07/24/2018: After numerous calls to the customer service department. I am told something different every time I call. The technician has the parts, the technician is waiting on the parts, he has called several times but I didn't answer, Nia will call me back before the end of the day, the items can't be replaced only repaired. None of which is true. The customer service department stated that they do not honor any type of returns.

I decided to contact Customer Service before closing out this review, here is what I was told this time 07/24/2018 1215. Spoke to Jessica and she said she would call me back but it is now 6:42 pm and I have not received a call from anyone. I will try again tomorrow.

After leaving the Dr and reading on bed bugs I called an exterminator! 1st exterminator could not find any bed bugs. My daughter still getting bit and now scared to sleep in her room. Called another exterminator and she examined the entire house to my surprise BED BUGS were hiding in the headboard and frame that was delivered!! ONLY IN MY DAUGHTER ROOM! I called RTG spoke to Katherine the manager! She said she apologize and will have another set delivered on 7/28/18. I never received a call from RTG C.S. about a time. I called back to speak with Katherine and Grace told me Katherine was unavailable to speak with me. I then called C.S. line and spoke with Heather!!! VERY RUDE!! She told me It was not RTG problem. RTG spray down all furniture before delivered. This set was last checked 12/2017 and has been sitting in a warehouse since then. I disconnected the call with Heather.

Call again on 7/17 and spoke with Lisa ** again RUDE! Per Lisa she spoke with Katherine and was told she has no notes of me calling or of Katherine telling me the set would be exchanged. After doctor bills, exterminator and bug sprays. I have decided to take further action!! My daughter skin look so bad she is afraid to wear shorts and short sleeve shirts due to the bit marks on her body. I am very upset with the way I was treated! My household did not have any problems prior to getting a bedroom set from rooms to go. I will attach pictures.

Additionally, employees on the customer service line refused to provide their employee identification information or names. Upon further inquiry the description of the location the driver alleged to have gone does not match the delivery location. When I asked how this mistake was going to be corrected I was told there was nothing that could be done and that the earliest the delivery could be made would be in two weeks because they had to be sure the furniture was in stock. I am confused as to how you can have furniture on the delivery truck but not be sure if it’s in stock.

We then called the store where we purchased the furniture. The store manager told us that the earliest they could deliver would be this coming Monday. However, it would be an add on delivery with another 15 hour delivery window and no call ahead. This is not a solution. On top of spending $2700 with Rooms to Go you are asking for 30 hours of my time to correct the mistake made by the delivery driver and a company that fails to hold its employees accountable. I am highly dissatisfied and would appreciate immediate outreach from someone who can correct this mistake.

I called in the customer service representative and when I asked - she did confirm that I have the Forcefield and mentioned to me, that it covers only stains. Why? I strongly believe that when I take this warranty matter what - I should get a fix or replacement, irrespective of the type of damage else why do I need this BS Forcefield. This is total rip off and I feel I lost my monies in this. She is asking me to google and find out if someone will fix it for a price. My question is: Why in the freaking world should I search OR find, when I have invested in Rooms to Go product. I am totally pissed at this customer service response. Extremely bad!!! I can share images if needed??

I called the call center and the store where I purchased my items and now they tell me that the delivery window would now be 10pm and that the driver would be calling me when he were 30 minutes away. Well the only call I received was an voicemail saying that the delivery driver came out and no one was home. I was at home the entire time, the guy never showed up and no one tried to help me get this matter straight!! I lost 8 hours of work time at 18 dollars an hour! I am just appalled that no one at Rooms to Go cares enough to help me resolve this matter in an respectful manner. I am upset and angered by this because I donated all of my bedroom furniture to Habitat for Humanity and I’m now sleeping on the couch because of Rooms to Go negligence.

So then I contacted them live online and receive the same attitude. They informed me that my one-year warranty was up by a couple months and when I asked them to give me some direction on who they would recommend to even come look at it to repair they gave me the same attitude. Not helpful response. I understand it was a one year warranty but they could’ve been a little more helpful trying to keep me as a customer. Guess what. They didn’t. I will never go back there. Well if I do it maybe with the recliner through the front door. Cindy Crawford ought to be ashamed to be associated with Rooms to Go.

I was mostly disturbed by the unprofessional and lack of caring attitude of all the staff that I spoke to at least six along the path of the loop de loop they put me through. The final person identified as a supervisor told me to end the conversation if I was done talking or discussing my issue with her and we could just hang up and she would cancel the order. Wow what professionalism. Never again will I buy from the store. I was not surprised by the low reviews I found on this website. At least I’m not the only one. Buyer beware. Looks good but it’s not!!! Terrible business practices! Absolutely no care or concern for the customer or the customer experience.

After many calls to ensure that this would happen, and ensured every time that the manager would call us with further information, we received no call/info. Our last call revealed that the delivery people had completed their deliveries 2 hours previous, and of course with no call. We were then informed that we had to wait 48 hours for our order to be unlocked in order to even schedule another delivery. Nobody at the call center or store knew any further information, and despite all of the many calls, EVERY single manager stated there was absolutely nothing that could be done outside of waiting the 48 hours.

Assured Monday morning, we could reschedule, Monday morning rolls around... Account is not unlocked. Monday night comes around, order is FINALLY unlocked however the next available delivery time is THE FOLLOWING THURSDAY. An entire two weeks after our original delivery date. All with the response of nothing further could be done. So here we are without a couch, dining room table or rug for two weeks with absolutely nothing they can do (out of their hands supposedly) and no accommodations for an earlier delivery time.

The workers including the managers are EXTREMELY rude and even the workers even at points refused to transfer me to another worker or manager. Nobody whether at the store or call center give two craps about your issues, and no nothing about their own policies. I find this entire 48 hour lockout period, and the fact that not even a manager could override it to even allow a new delivery date ABSURD. The only way they claim to be able to communicate with delivery drivers is through email. RIDICULOUS!! OVERALL: I have absolutely hated this experience, and after this delivery I will NEVER order another ROOMS TO GO product again. Let's at least hope the order is correct when it arrives! I'd give this place ZERO stars if possible.

I left work early and rushed home, as well as having my boyfriend leave work and rush to my house, but the delivery men left before we arrived. After speaking with multiple customer service people and finally returning to the store, a third delivery was scheduled for Saturday 6/23. I had plans to go to North Carolina on Friday, which I canceled to wait for my delivery. I waited for my delivery until I got a call from the store that I was going to be one of the last deliveries because my furniture was all the way in the back on the truck. The store manager offered to reschedule the delivery (for the fourth time) to the following Saturday 6/30. So I had changed my out of town plans for nothing.

As I was driving to North Carolina, I got a call around 11 am to tell me that my furniture would not be available until 7/15. I asked how that was possible if my furniture was on a truck today to be delivered to me today. She said that I could not have that furniture because it had to be checked back in to be delivered to the next customer. I asked if I wouldn’t be the next customer since I ordered mine on 5/28. Then I asked to cancel my order. She said I couldn’t do that. I asked to speak to her supervisor. She said I couldn’t speak to her supervisor and that the supervisor wouldn’t tell me anything different anyway. She did put me on hold and came back to tell me that I would have my furniture 6/30, but she did not have a time frame.

At no time was I ever offered any compensation. The store manager agreed to refund my delivery fee after I came into the store to speak to her (she was not available to speak to me on the phone even though I was waiting on hold for over 20 minutes) and I demanded it. After asking for additional compensation yesterday, I was offered $50 store credit. The couches cost me over $2000. I will never buy anything for Rooms To Go again, I have been telling everyone I know this story so that they will never buy anything from this company, and I am going to post this story as many places as I can so it reaches as many people as possible.

One order was finally delivered damaged, but the desk and bookcase did not arrive since it was on a different order. After 15 business days and more than 10 calls, numerous emails, dealing with rude associates, and responses from associates that did not care, Rooms to Go could not give me any information related to the order. Multiple times I was told someone would contact me, still no call. I have a home office and recently purchased a home and needed these items in place to start working.

Needless to say, I cancelled the order this morning and purchased the office furniture from another vendor. I had to start the entire process again, but refused to give Rooms to Go another dime. Rooms to Go internet sales has been the worst vendor I have ever dealt with. Because of this experience I will never shop Rooms to Go store or online sales again, which is unfortunate, since I have purchased so many things there in the past. Do not make the mistake I did ordering from internet sales.

Dining table and chairs were delivered on April 9, 2018. Chairs had to be repaired again from the store's repair team. This again required several calls to the customer care and the store. Wrong sofa set was delivered on 9 April 2018 and it was replaced with the correct one on 29 April, 2018. Coffee table and the second side table were delivered already damaged on 28 April, 2018 and we returned those right away. This was frustrating experience to go to a different store for replacement and we could not find anything we liked.

Customer care has confirmed us that they can deliver the selected pieces on June 19, 2018 (after 2 months). We have one side table in this set currently in our living room and the store canceled the outstanding deliveries on June 19, 2018, without notice. Store people are extremely rude and incapable of explanation. Customer care is unhelpful and we are stuck with partial order for living room. All the store managers we dealt with, George and Mark, have been transferred and it is impossible task to explain our problem to anyone. We are running around circles between customer care and the store to figure out what's happening and this is our last resort.