Rooms to Go Reviews

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About Rooms to Go

Pros
  • Affordable pricing for good quality
Cons
  • Product quality concerns noted

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Rooms to Go Reviews

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    How do I know I can trust these reviews about Rooms To Go?
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    Page 1 Reviews 0 - 5
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    Staff

    Reviewed May 8, 2026

    I went into the store to purchase a sofa only. No one bombarded me. I looked around for a couple on minutes before Roger ** approached me. I told him what I was looking for, he introduced himself and said after looking around if I had questions he would be glad to help.. Then he walked away. No pressure which I liked. He had a great eye for decor because the coffee table he picked out for me was perfect for my decor and I wasn’t looking for a coffee table. He was pleasant, great sense of humor and an eye for decor. I ended up buying the sofa and coffee table. If you decide to visit the Glenwood location make sure you ask for Roger **.

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    Rooms to Go
    Response from Rooms to Go

    Thanks so much for the great review! We'd love for you to send your info to TellUs@RoomsToGo.com so we can give Roger the recognition he deserves!

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    Punctuality & SpeedStaffTransparencyHonesty & Transparency

    Reviewed April 17, 2026

    Rooms To Go is truly one of my favorite furniture stores. Every time I’ve gone in just to look around, I end up falling in love with something. My parents bought a couch from them before, and their delivery was quick and easy, so I already knew they were reliable. Last Thursday, I took my boyfriend and his daughter to Rooms To Go to look for a couch and a bedroom set for her. We saw a few different couch options, but the blue sectional with the chaise immediately stood out. We even went to Hayes to compare, but nothing matched what we saw at Rooms To Go — so we went right back and bought the one we originally loved.

    They also had tons of cute girl bedroom sets, but we ended up choosing an Amazon option for that part. Still, Rooms To Go made the whole couch-buying experience amazing. The delivery was honestly the best part. They kept us updated the whole time, arrived within their window, and even brought the couch inside my apartment even though they didn’t have to. The whole team was kind, professional, and made everything stress‑free. I would recommend Rooms To Go again and again. 10000% the best furniture store.

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      Verified purchase
      Customer ServiceStaff

      Reviewed April 7, 2026

      I had an excellent experience at Rooms To Go, thanks to Cristhian **. From the moment I walked in, he was professional, friendly, and really took the time to understand what I was looking for. He was knowledgeable about the furniture and helped me find exactly what I needed without making me feel pressured. Cristhian made the whole process smooth and stress-free, answering all my questions and making sure I was confident in my purchase. His customer service was top-tier, and I truly appreciate his patience and attention to detail.

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      Rooms to Go
      Response from Rooms to Go

      Jazariya, that's fantastic! Thanks so much for sharing this with us!

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      Transparency

      Reviewed March 21, 2026

      Update to my review. Rooms to Go made good on the recliner I bought. They did an exchange of my broke Lazboy. Which really surprised me. I thought that was very nice. I thank you guys for doing that. The store is very nice and so are the workers. I will reconsider shopping at this store. Thank you very much to all involved to make that happen.

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      Verified purchase
      Customer ServiceStaff

      Reviewed March 16, 2026

      Kaitlyn at Rooms To Go provided outstanding customer service. We explained what we were looking for in a TV console, and there was absolutely no pressure. She let us browse, and after a few minutes she approached us, answered all of our questions, and was extremely helpful. We ended up walking out with a new dining room set, bedroom set, and TV console. Great experience overall!

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      Rooms to Go
      Response from Rooms to Go

      Thanks so much for the awesome review, Julie! So glad you found the perfect sets.

      Verified purchase
      Customer ServicePunctuality & SpeedRefunds & PayoutsTransparencyCommunication

      Reviewed May 9, 2026

      I purchased a bunk bed from this company and unfortunately, during a move, all of the hardware was lost. I reached out to customer service and was able to place an order for replacement hardware online pretty quickly, which initially seemed promising. However, after waiting a couple of weeks with no updates or shipment confirmation, I contacted them again only to find out the order hadn’t even shipped and could take an additional 90 days to arrive. At no point during the ordering process was I told the parts were backordered or unavailable. I assumed they would not sell items they didn’t actually have in stock.

      When I asked to cancel the order due to the excessive delay and lack of communication, I was told there were absolutely no refunds and was simply given an “I’m sorry no one communicated that to you.” Very disappointing experience overall. Selling items that are not in stock without clearly communicating delays, while also enforcing a no-refund policy, feels extremely unfair to customers. I would be cautious about doing business with a company that operates this way.

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      Rooms to Go
      Response from Rooms to Go

      We're sorry to hear about the delays on your hardware. May we ask you to reach out to TellUs@RoomsToGo.com? We'd like to see if we can help.

      Customer ServiceFollow-Through

      Reviewed May 6, 2026

      Very disappointing. Found a living room set. Ordered all power reclining chairs and only got one. Didn’t get a return phone call as promised. It was written down correctly and verbalized back to us correctly then they put it in wrong so now it’s my problem I got the wrong one and they won’t do anything about it unless we pay another $200. Already spent over $4000. Will never see my business again.

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      Rooms to Go
      Response from Rooms to Go

      Hi Kim, we'd love to know more about this! Could you send over your order info to TellUs@RoomsToGo.com?

      Contract & Terms

      Reviewed May 3, 2026

      Furniture is cheaply made. They have replaced this sofa once for the springs making loud popping noise and the replacement arms don’t match. One arm has more stuffing than the other. As well as the cushion having extra material… Never again. What a mistake going with these people. And the topper! I paid another delivery fee for them to replace their faulty furniture with more faulty furniture.

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      Rooms to Go
      Response from Rooms to Go

      Hi Donna, this is deeply concerning to hear. Please email these details and your order info to TellUs@RoomsToGo.com so we can look into the situation further.

      Reviewed April 25, 2026

      Pam made my furniture shopping experience effortless. Will be going back for additional furniture!

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      Rooms to Go
      Response from Rooms to Go

      Thanks for the great feedback! If you have any questions please feel free to contact TellUs@RoomsToGo.com!

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      Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffHonesty & Transparency

      Reviewed April 25, 2026

      Last night I traveled over an hour to go to the Rooms To Go in Greenville, SC. I had in mind what couch I wanted to order, I just wanted to see what it looked like in person. I even had a back up couch I wanted in case I didn’t like the original couch I wanted. I honestly wanted this transaction to be an in & out because I knew exactly what I wanted. Upon walking in, I could see straight through the glass windows and seen multiple employees sitting down. No problem. Closing was in 30 mins. As I walked in, about 13 employees looked at me and my boyfriend and not one person even let out a simple “Hello” or “How may I help you”!!! They just looked at us and turned their head to continue their conversations. There were two tables full of people in the store and no one acknowledged us!

      Like I said I knew exactly what I wanted to order, so the interaction and transaction would have not taken long. We literally walked around the store looking at display couches waiting for an associate to at least acknowledge us and still no one even got up to even see what we wanted! The entire experience was beyond distasteful from the minute of walking in being looked at and not even spoken to or helped at any point. As we walked around we heard multiple conversations being had, but yet no one could’ve taken a minute to see what we wanted? Again, I knew the exact couch and color I wanted: The “Marcola Sleeper Sectional”. Second option: “Lexford Park Black Sectional”. All I wanted to do was order the couch and pay for delivery/set up (I live alone & on the 3rd floor of my apartment building). I am truly disappointed in my experience!

      As we walked out, again no one even said “Bye, come back to visit us” or any of the cues a sales associate is supposed to say to customers whether they are buying something or not!!!!! My money is as good as anyone else’s who walks into that store!!!! I really wanted to get the couch ordered last night. Now I have to drive another hour to a different store in Augusta, GA to hopefully get the couch I want and to get a better customer service. I live in Abbeville, SC which is 1 hour and 14 mins from the Greenville location on Woodruff Rd and 1 hour 22 mins from The Augusta, GA store. I work in a pharmacy so the only day I got off early enough was yesterday. I work on the weekends as well. I took time out of my day and traveled over an hour just to get no service!

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      Rooms to Go
      Response from Rooms to Go

      We are sorry to hear about this experience! May we ask you to send your contact info TellUs@RoomsToGo.com? We'd love to help!

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      Rooms to Go Company Information

      Company Name:
      Rooms To Go
      Website:
      www.roomstogo.com