Rooms to Go Reviews

I went into the store to purchase a sofa only. No one bombarded me. I looked around for a couple on minutes before Roger ** approached me. I told him what I was looking for, he introduced himself and said after looking around if I had questions he would be glad to help.. Then he walked away. No pressure which I liked. He had a great eye for decor because the coffee table he picked out for me was perfect for my decor and I wasn’t looking for a coffee table. He was pleasant, great sense of humor and an eye for decor. I ended up buying the sofa and coffee table. If you decide to visit the Glenwood location make sure you ask for Roger **.

Rooms To Go is truly one of my favorite furniture stores. Every time I’ve gone in just to look around, I end up falling in love with something. My parents bought a couch from them before, and their delivery was quick and easy, so I already knew they were reliable. Last Thursday, I took my boyfriend and his daughter to Rooms To Go to look for a couch and a bedroom set for her. We saw a few different couch options, but the blue sectional with the chaise immediately stood out. We even went to Hayes to compare, but nothing matched what we saw at Rooms To Go — so we went right back and bought the one we originally loved.

I had an excellent experience at Rooms To Go, thanks to Cristhian **. From the moment I walked in, he was professional, friendly, and really took the time to understand what I was looking for. He was knowledgeable about the furniture and helped me find exactly what I needed without making me feel pressured. Cristhian made the whole process smooth and stress-free, answering all my questions and making sure I was confident in my purchase. His customer service was top-tier, and I truly appreciate his patience and attention to detail.

Update to my review. Rooms to Go made good on the recliner I bought. They did an exchange of my broke Lazboy. Which really surprised me. I thought that was very nice. I thank you guys for doing that. The store is very nice and so are the workers. I will reconsider shopping at this store. Thank you very much to all involved to make that happen.

Kaitlyn at Rooms To Go provided outstanding customer service. We explained what we were looking for in a TV console, and there was absolutely no pressure. She let us browse, and after a few minutes she approached us, answered all of our questions, and was extremely helpful. We ended up walking out with a new dining room set, bedroom set, and TV console. Great experience overall!

I purchased a bunk bed from this company and unfortunately, during a move, all of the hardware was lost. I reached out to customer service and was able to place an order for replacement hardware online pretty quickly, which initially seemed promising. However, after waiting a couple of weeks with no updates or shipment confirmation, I contacted them again only to find out the order hadn’t even shipped and could take an additional 90 days to arrive. At no point during the ordering process was I told the parts were backordered or unavailable. I assumed they would not sell items they didn’t actually have in stock.

Very disappointing. Found a living room set. Ordered all power reclining chairs and only got one. Didn’t get a return phone call as promised. It was written down correctly and verbalized back to us correctly then they put it in wrong so now it’s my problem I got the wrong one and they won’t do anything about it unless we pay another $200. Already spent over $4000. Will never see my business again.

Furniture is cheaply made. They have replaced this sofa once for the springs making loud popping noise and the replacement arms don’t match. One arm has more stuffing than the other. As well as the cushion having extra material… Never again. What a mistake going with these people. And the topper! I paid another delivery fee for them to replace their faulty furniture with more faulty furniture.

Pam made my furniture shopping experience effortless. Will be going back for additional furniture!

Last night I traveled over an hour to go to the Rooms To Go in Greenville, SC. I had in mind what couch I wanted to order, I just wanted to see what it looked like in person. I even had a back up couch I wanted in case I didn’t like the original couch I wanted. I honestly wanted this transaction to be an in & out because I knew exactly what I wanted. Upon walking in, I could see straight through the glass windows and seen multiple employees sitting down. No problem. Closing was in 30 mins. As I walked in, about 13 employees looked at me and my boyfriend and not one person even let out a simple “Hello” or “How may I help you”!!! They just looked at us and turned their head to continue their conversations. There were two tables full of people in the store and no one acknowledged us!