Rooms to Go Reviews

Ms. **, Office Manager, Wesley Chapel is extremely patient and professional. Having essentially ordered furniture for my entire home, I encountered multiple challenges from delivery, to returns and additional purchases. Throughout the lengthy conversation, Ms. ** did her job but she did it impeccably. Her tone made a difficult experience extremely pleasant. Ms. ** is truly an invaluable asset and because of her proficiency, I will return and recommend Rooms To Go to others.

I went into the store to purchase a sofa only. No one bombarded me. I looked around for a couple on minutes before Roger ** approached me. I told him what I was looking for, he introduced himself and said after looking around if I had questions he would be glad to help.. Then he walked away. No pressure which I liked. He had a great eye for decor because the coffee table he picked out for me was perfect for my decor and I wasn’t looking for a coffee table. He was pleasant, great sense of humor and an eye for decor. I ended up buying the sofa and coffee table. If you decide to visit the Glenwood location make sure you ask for Roger **.

Everyone salesman has been great, only thing I would say and it’s not on them. I wish the Cindy Crawford Home Somerset sectional in green was back in stock and selling. Recliners were amazing, the couch was so comfortable and the green was a perfect statement piece in our living room. We wish it would come back!

Rooms To Go is truly one of my favorite furniture stores. Every time I’ve gone in just to look around, I end up falling in love with something. My parents bought a couch from them before, and their delivery was quick and easy, so I already knew they were reliable. Last Thursday, I took my boyfriend and his daughter to Rooms To Go to look for a couch and a bedroom set for her. We saw a few different couch options, but the blue sectional with the chaise immediately stood out. We even went to Hayes to compare, but nothing matched what we saw at Rooms To Go — so we went right back and bought the one we originally loved.

I had an excellent experience at Rooms To Go, thanks to Cristhian **. From the moment I walked in, he was professional, friendly, and really took the time to understand what I was looking for. He was knowledgeable about the furniture and helped me find exactly what I needed without making me feel pressured. Cristhian made the whole process smooth and stress-free, answering all my questions and making sure I was confident in my purchase. His customer service was top-tier, and I truly appreciate his patience and attention to detail.

We purchased an expensive sectional, that was sold to us as leather. Only to find out that no part of the furniture is actual leather. The finish is color is peeling off the vinyl cover.

We ordered two Shaq Power Recliners online and paid for premium delivery. On delivery day a week later, they delivered and assembled one of the two recliners. The other recliner was partially assembled without us knowing it. The delivery crew left our house and we attempted to move one of the recliners and the back came off in our hands. We called Rooms to Go and they had the delivery crew come back and attempt to put the recliner together. They could not do so and ended up taking it back with them. They assured us that a replacement recliner would be delivered.

BEWARE! I have a sectional that is sagging and you sink when you sit on it paid almost $4k they sent a technician to examine it, he was in my home 3 minutes max, didn’t do anything but take pictures of the tags under the seat cushions then denied frame claim…I demanded more done a 2nd technician was sent to take pics under my pieces to see the springs…He came in only with his phone, didn’t do anything but take a picture the sofa as it sits, refused to flip it to take bottom pics then left, asked him twice to take spring pics but said NO (2-3 mins MAX) claim denied! BUT was told the tech turned in pictures of the exposed springs of my furniture!!!

I ordered a couch set and one of the recliners has broken a second time within the warranty period and they are not replacing it, they take over a month to send a technician to my house and fix the couch and then more time after figuring out what to do, meanwhile my recliner is stuck in the up position and I have no idea when it will get fixed, so I went to the BBB instead, and if that doesn't work, I will go to the Attorney General! Ridiculous!

Save yourself the headache and buy your mattress literally anywhere else. The warranty process at Rooms To Go is an absolute nightmare. I have been transferred four different times, and every single representative gave me a completely different answer. The hold times are ridiculously long, and they constantly change the story on what the "next steps" are. This has been a stressful, horrible experience. I do not recommend using Rooms To Go for anything. They are happy to take your money, but they will completely run you around when it's time to honor their warranty.