Rooms to Go Reviews

My name is Debbie, but friends and family know me as "Momma Dee". I wanted to write this review to share my latest experience at RTG in McDonough, Ga. Thanks to the managers and the sales person, Marc **, I am a totally satisfied customer. Two years ago I purchased a electric recliner from this establishment. Thanks to Mr. ** the transaction was easy peasy. He was kind, patient and considerate of my age (Senior over 70) and moved me through the process without a hitch.

We went in for the mattress sale. Emmitt waited on us. He was really knowledgeable due to his experience as a furniture salesman for many years. We make our purchase. When the bottom support and mattress came the support did not fit. The mattress was way to long it was so tight there was hardly no room to put the sheet on. I was not home but my adult was.

𝑇ℎ𝑒 **’𝑠

Ms. **, Office Manager, Wesley Chapel is extremely patient and professional. Having essentially ordered furniture for my entire home, I encountered multiple challenges from delivery, to returns and additional purchases. Throughout the lengthy conversation, Ms. ** did her job but she did it impeccably. Her tone made a difficult experience extremely pleasant. Ms. ** is truly an invaluable asset and because of her proficiency, I will return and recommend Rooms To Go to others.

Kevin (sales person) allowed us time to decide, patient with questions, and knowledgeable about the furniture pieces we purchased. All in all it was a great experience.

MOLDY AND DAMAGED PIECES!!!! HORRIBLE ITEMS!!! This will be the first review of my Rooms 2 Go experience. I recently purchased a bunk bed set from Rooms 2 Go. Today was my delivery day and the experience was HORRIBLE!!!! Let me say that again….HORRIBLE!!!! We had one damaged piece, which I understand. Things happen. What was horrifying was, there were pieces with MOLD on them. Like come on!!!! This is a children’s bedroom set and you are delivering it with mold!!!! Does Rooms to Go understand what mold can do to your lungs or respiratory system. Simply disgusting!!!!

Thursday August 6, 2026. On Monday July 13, 2026 I purchased a bed lift from Rooms to Go on Rivers Avenue, which was the worst decision I could have ever made, My purpose of purchasing the bed lift is due to my upcoming surgery due to chronic spine issues, in hopes of having the bed lift delivered and setup before my surgery for comfort, I called the store at least 3 times even going in person speaking with both store managers who continues to make it seem as though they are concern and want to resolve the issue, but yet continues to lie about a solution, and the Rooms to Go care team whose job is to care for the customers are worst than they are, It's evident that they clearly have no customer care training or concern for their customers and that they all work for the same dissatisfying uncaring company.

Absolute scam!!!! We paid for a couch in full on 2nd of May and they said it’d be delivered in early July. They called and said they had to change it and we agreed on August 7th. When I checked the portal it had been changed to September 8th with no communication. Worst part is them insisting they discussed it with me. No way I’d have accepted a weekday delivery. It’s very hard to believe that we’ll get that couch in September. 4 months later! Poor customer care and communication. Would never recommend and will never purchase from them. They offered no compensation!

I purchased the Rooms To Go Guard It Protection Plan (Fortegra) because I wanted peace of mind that accidental damage to my furniture would be covered. Unfortunately, my experience has left me disappointed, and I believe future buyers should understand exactly what they are purchasing before spending additional money on this protection plan.

I am extremely disappointed with my experience with Rooms To Go. I purchased a patio furniture set expecting it to withstand normal outdoor use, but it has deteriorated far sooner than anyone would reasonably expect. For the amount of money I spent, I expected much better quality and durability. What has been even more frustrating than the furniture itself is the customer service. After reaching out for help, I was left feeling that my concerns were dismissed rather than resolved. I wasn’t looking for anything unreasonable—I simply wanted the company to stand behind the quality of the products they sell.

I spent over $6000 on a leather sectional and a bedroom set. Delivery went fine other than a small scratch tear most likely from them using the blade to take it out of the box and carton. The delivery people were awesome however, when they went to put the bedroom and we were missing the footboard, I called the store and was advised that it was on backorder and my question to them was why would anybody sell me a bedroom set that I can’t sleep on that very next day when it’s delivered, I had to go out and buy a mattress frame to hold me over until the remainder of the items are delivered. It was a major inconvenience. I ended up canceling the coffee table off of the order as I was not gonna wait months for it to be delivered.

Have bought a lot of furniture at rooms to go never again. New king size bedroom mattress sucks. They want more money to return plus delivery fee. Even though they have to come back out because only a few days after delivery the screws fell out of all the dinning room chairs and the repair guy for the new chairs ran screws though the seats sticking out were you sit. Now could be 90 days for new seats. We've purchased a lot with them including a living room but quality is not a strong suit.

Rebecca was very helpful and very nice. I highly recommend her to help you with your next purchase.

We purchased the Prescott Point living room sofa set in 2022, and the recliner has already stopped working. It’s very disappointing to hear that there are no options available simply because the warranty has expired. We’re only a family of three with one toddler, so this furniture has had normal household use. It’s frustrating that it failed so quickly and that we’re being told nothing can be done. We expected it to last much longer, especially considering the price we paid. We were hoping for some assistance or a goodwill solution, as this doesn’t reflect the quality or durability we expected when making our purchase. We have always taken good care of our furniture, which is why it’s so disappointing to experience this issue after only a few years of normal use. We sincerely hope you’ll reconsider and help us find a reasonable resolution.

We have purchased from RoomsToGo for years, whole bedroom suits, complete living room suits, and we purchased a lift chair for my Mom and it lasted about 1 year and 8 months, we purchased the warranty which has been a nightmare, I have made numerous calls and we are not any closer to getting the needed chair lift fixed. I believe nothing gets done until you call in. If you are thinking about purchasing from RoomsToGo, I would read the reviews about the warranty claims, and the difficulty getting the repairs done. Today makes 1 month since the Technician ordered the parts.

Bought 2 sets of living room furniture one in 2018 and one in 2020. Both sets have fallen apart. Legs have broken. Just a piece of trash. Won't never buy another set again.

We recently visited the Greenville SC store to shop for furniture. We looked at a living room set and worked with Jacob. Jacob told us the price for all 5 pieces was 1477+722=2,199. Sofa and loveseat and 3 tables. However when I asked for a quote, the price went up by another 1477!! So the price given was in fact only loveseat and 3 tables. I contacted the store manager Ramadan, and he told me basically it is what it is and take it or leave it. Very unprofessional and condescending attitude towards me the customer!

I ordered online and experienced major delivery delays. To make matters worse, dealing with customer service has been awful. They are completely unhelpful and don’t seem to care about resolving order issues. Save yourself the headache and buy your furniture elsewhere. My delivery was literally cancelled an hour before my delivery window.

I have bought from Rooms To Go for years, but recently they have gone down. Avoid the friendswood store in Houston. The manager there Mark is horrible.

Rooms to Go is a wonderful and beautiful store. Their sales staff are incredibly helpful. But! That's where the quality ends. 14 months ago, we spent four to $5,000 buying a power recliner sofa and loveseat. 11 months in, one of the switches on the sofa went out. We called their tech response was prompt, but two months later still no switch, no call back, and now on the sofa, one of those switches has gone bad. Now that we are in our 13th month, thankfully, we purchased the extended warranty, which we almost did not buy because who would know you need it. I'm now dealing with that third party. Never again.

I’ve shopped here since 2005. My mother & I are both elderly and we moved. When I picked her up at the airport we went straight to Rooms2Go to get a new sofa set. We spent over $3500 and had it delivered (they charged for that as well) 2 days later. That same evening, I opened the mail. It was a mover's coupon for $100 off at Rooms to Go if we spent $1,000. There was still a chair we had wanted, and we had already spent $3500+. I went in to the store. They refused to apply it to the purchase we had JUST made or to the new purchase of a chair because the chair was $400. Then the store manager wanted me to give HER the coupon.

Sad R2GO is quick at take your money but not quick at repairing.

I am posting this update because Rooms to go publicly asked me to email them at tellus@roomstogo.com so they could review my situation further. I did exactly that and provided all the requetsed information. Unfortunately, I never received a resolution. My wrranty claim remains unresolved and I am very disappointed with the outcome. My advice to all customers: Don't buy the extended warranty. Please see my previous review below and Rooms to Go's response from 2 months ago. Do not rely on the extended warranty sold by Rooms To Go (Fortegra). I purchased it for protection, but when I needed it, my claim was denied and no one took responsibility. Even after filing a BBB complaint, the issue remains unresolved. Very disappointing experience.  Like  Share Response from the owner 2 months ago. Yeny, please email the details and your order info to TellUs@RoomsToGo.com so we can look into the situation further.

We purchased an expensive sectional, that was sold to us as leather. Only to find out that no part of the furniture is actual leather. The finish is color is peeling off the vinyl cover.

We ordered two Shaq Power Recliners online and paid for premium delivery. On delivery day a week later, they delivered and assembled one of the two recliners. The other recliner was partially assembled without us knowing it. The delivery crew left our house and we attempted to move one of the recliners and the back came off in our hands. We called Rooms to Go and they had the delivery crew come back and attempt to put the recliner together. They could not do so and ended up taking it back with them. They assured us that a replacement recliner would be delivered.

BEWARE! I have a sectional that is sagging and you sink when you sit on it paid almost $4k they sent a technician to examine it, he was in my home 3 minutes max, didn’t do anything but take pictures of the tags under the seat cushions then denied frame claim…I demanded more done a 2nd technician was sent to take pics under my pieces to see the springs…He came in only with his phone, didn’t do anything but take a picture the sofa as it sits, refused to flip it to take bottom pics then left, asked him twice to take spring pics but said NO (2-3 mins MAX) claim denied! BUT was told the tech turned in pictures of the exposed springs of my furniture!!!

I ordered a couch set and one of the recliners has broken a second time within the warranty period and they are not replacing it, they take over a month to send a technician to my house and fix the couch and then more time after figuring out what to do, meanwhile my recliner is stuck in the up position and I have no idea when it will get fixed, so I went to the BBB instead, and if that doesn't work, I will go to the Attorney General! Ridiculous!

Save yourself the headache and buy your mattress literally anywhere else. The warranty process at Rooms To Go is an absolute nightmare. I have been transferred four different times, and every single representative gave me a completely different answer. The hold times are ridiculously long, and they constantly change the story on what the "next steps" are. This has been a stressful, horrible experience. I do not recommend using Rooms To Go for anything. They are happy to take your money, but they will completely run you around when it's time to honor their warranty.

Rooms to go was great - the insurance you buy from them is short of fraud insurance - they say just call when you have insurance and someone will come and repair your furniture - it’s a lie - don’t buy their insurance- it’s a waste of money.

I have spent $6000 at Rooms to Go in the last month, I chose an end table that when I received it did not fit my space. I called asking to exchange this piece not return or a refund. I got the runaround from 2 sales people including my sales person. I finally called asked to talk to manager myself. I got the 20% restocking fee and pickup fee, etc. This was a $199 end table that it was going to cost me more to return or exchange then I paid for it. The end table was delivered with a $1000 desk. I will never shop here again. Customer Service is something you should be the foundation of your company. I understand if I was asking for something ridiculous but a simple exchange on one out of the 4 items I purchased.

Stay away from this company. It took us over 6 months to get our order completed. Their customer service is pathetic. Our "leather" Cindy Crawford recliner wore through in less than 5 years where my head rests. Leather, really? Absolute junk. Our Sealy mattress with 10 year warranty looks like side-by-side hammocks. Not enough compression to be covered. They said 2 1/2 inches whereas industry standard is 1 1/2 inches. The way they measured the pockets is also shady. They throw a heavily weighted string over the mattress which sinks into the material then measure, barely touching the material. Then they don't even follow up. This company can't be trusted for quality or service. Their products are grossly overpriced and you cannot rely on delivery.

Don't buy from them. Horrible sales staff. They have no idea what they are doing.

My sofa broke down after 6 months of use. We have paid for warranty so we called and reported. A technician came to check and said they need to order a part (4 months). After long time, nobody reached out to us so we called again. They said they will check with the parts department and gave us an answer. Again, nobody followed up. Just after another whole month we received a delivery with the part and the technician came to install it but he said that he ordered the wrong part and had to take the whole sleeper to the shop and fix it there. We were waiting for it for another month, today they were supposed to come a pick up the sleeper, they sent a message saying they were on the way but nobody came, nobody called or answered the phone, just a text message with wrong information.

Warranties are not honored. The team tries any means not to repair or replace. Buyer beware. They claim all sorts of coverage when you buy but then write up claim so they can deny between the lines.

Customer service in store, awesome but delivery, horrible. Waited all day, never arrived then told I had to wait a week longer because the driver had exhausted his hours. Horrible.

May 8th I ordered a bed for my son. I did this order online, and in the photo it shows, it looked like it was all one piece. A bookshelf headboard and bed. When it arrived and they set it up, the bookshelf headboard was completely separate from the bed itself and the headboard was wobbly. It seems very unsafe for a child's bed and I called customer service. They confirmed the bed was supposed to have a Z bracket on it to attach the 2 pieces. They sent someone else out and he confirmed the same thing-although did not fix it.

Never and absolutely mean NEVER purchase the additional warranty coverage from this company. I never expected subpar service at this level.

Quality of y'all furniture is no good. I wouldn't buy a lamp from them! And they won't honor their warranty.

The sales associate (Aaron) was great but the delivery team and their manager is dishonest. My furniture was supposed to be delivered yesterday. I waited all day, took the day off work, and they never showed. I received a call saying the delivery was rescheduled for today. Again, took the day off waiting and then I get an email that the delivery has been canceled because they couldn't reach my husband or I. This is a lie! We have both been available both days and there have been no attempts to contact us. Their delivery team never intended to deliver my furniture today and are trying to make it like it is our fault. I have been talking to customer service and they said the furniture was not even loaded on the truck! Now I am going to have to wait a week with no living room furniture. Very frustrating and I will not be purchasing from RTG again.

Winning the store, doing their anniversary celebration and purchase two recliners. The delivery guys bought in to greasy stained recliners. We had to clean them ourselves with upholstery shampoo. The delivery charge was outrageous. I will kill some other furniture company my business..