Rooms to Go

Process was easy, delivery delayed a day because truck broke down, but got order the next day. Only problem is the USB port doesn’t fit my Apple devices, only thing that works is my dog electronics toy. Should have smaller port to fit Apple devices. Didn’t receive my instruction manual so I called customer support and they emailed me right away. Thanks.

I visited the Asheville, NC location with particular pieces in mind. I was greeted by Lance ** and he showed me just what I was looking for. He made the purchase really easy. I highly recommend this store and Lance!

The salesman, Mr. Aciel ** was very pleasant, informative and knowledgeable about the products we were interested to buy, a living room set. He showed us different types of quality sets and suggested one that suited us our need. Finally, when we made the selection, he arranged the pickup the old furniture from our home and the delivery of the new set we purchased. We are very happy with the service we got and the furniture we bought.

We were purchasing bedroom and living room furniture for my daughter at the Millenia location in Orlando. As soon as we walked in, we were greeted by a very nice lady, named Peggy Acevedo. She listened to our needs and made good suggestions. She guided us around the store, showing various options. She was very polite, not at all pushy, and really helpful. She guided my daughter through the process of getting credit for the purchase. In the end we walked out with an order that was to be fulfilled in two parts. Later we found out that her apartment would be available a week later, so we were able to reschedule the delivery just 2 days in advance. They were not sure it would be possible, but it was.

This is our third time purchasing couches with Debbie **! She made the whole experience smooth and effortless! With her experience and knowledge of each product, she helped us get exactly what we were looking for! I recommend Debbie at Rooms to Go for any furniture needs!

Not happy, spent 6k on my couch and was told that if my couch was featured in the upcoming Labor Day sale (2 weeks away from purchase date) I would be reimbursed the difference by calling the store. Instead the Jensen Beach store took my money and refused to reimburse the difference. Corporate was no help. Stay away from these crooks. They have lost my custom. That's for sure.

Rooms to Go by far the worst people I dealt with. They deliver damage couch, beds and tables and when they come to deliver the exchange for the damage furniture they did not even wait for less than 5 minutes for my brother to get out of the bathroom, since it is a 14 year old who opens the door they just immediately left without asking if there is someone with him and when I realize that they left they are still at the compound where I live but they don’t want to turn around and come back maybe cause it’s inconvenience for them, I ask to be delivered the next day cause I can’t take off work and since it’s their fault for damaging the furniture, or even re-routing the driver to go back. Nope but they just lie that the drivers already reach their local wear house and that’s not even 5 minutes when they left my house.

I ordered legs for a sofa that was donated to my nonprofit in Jan 2023. As of May 8 I still have no legs and when I call the main number on my receipt I keep getting the same answer. "It can take 60-90 days and the parts department does not have a direct line." It has been OVER 90 days and they have cashed my check but cannot tell me the status on my order! Rooms To Go has an unreliable system when it comes to ordering parts. If I knew it would be this hard I would have not have accepted the sofa. How can I give a family in need of a sofa, a sofa without legs?

Totally Disgusted... Again. I have talked to several customer service employees, who assured me that would escalate my bed situation. Well another week and still no bed. At this point, I am totally disgusted and all I want is for RTG to send someone out to fix my adjustable base to fit my bed correctly. I just don't understand why this is so hard to get done. The delivery people who came out when I was not home said the room was not ready that is totally not true if that was the case why did they set up the bed frame but did not put the base on?

On 3/22/22 we bought a sectional with a chaise on each side, couch in middle and an ottoman for 2280 plus the extended coverage protection. Around December we noticed the right side chaise kept dipping in the middle and wasn't keeping its shape. We continued to sit in it but it became increasingly uncomfortable and in February we finally flipped it upside down (not an easy task) and saw a wood frame was sticking out through the mesh fabric stapled on the bottom. I called Rooms to Go and asked for customer service. They gave me the name of the company we have extended coverage with though we were still within the year. I called and explained chaise was broken and they said they'd schedule someone to call me.