Rooms to GoConsumerAffairs Unaccredited Brand
They should be forced to close the doors!!! The store manager at the Arlington TX. location should be fired with every other sorry sales/delivery rep. that passed the buck & never resolved any issues... I missed three days of work and spent more than 9 hours on hold and being bounced around to still never being helped. I'm actually on hold right now.
I bought a leather sectional from RTG in Douglasville, GA just shy of 24 months. The centerpiece is breaking apart and the feet will not screw in tight. The chaise and cushions are all sinking. This sectional was supposed to be a top of the line and of good quality. When you pay $2400 for a sectional you expect it to last for some time. Well I advise no one to buy from them, because that is junk. Find another store. It might be cheap, but the quality is horrific.
I am writing you today to explain my frustrations with ** your sales Associate along with the Store Manager ** at the location: 27630 US Highway 19 N, Clearwater FL 33761. I was in around 5:00 PM Sunday March 11th 2018. The sales associate did an amazing job explaining everything to me. She walked me around and showed me many different beds. She gave me free time alone to also look around and gather my thoughts. I was in there for an hour looking. I also went to other retail stores like Badcock, Macy’s and Ashley Furniture.
I am EXTREMELY upset about what happened after I explained what I wanted. I purchased over $3200 in furniture and add-ons. I also planned to purchase a new dining set and couch in the next few weeks. As I recently moved here from Chicago IL. ** asked me how I wanted to pay, I said well I think cash. She explained the great financing options and I said why not 0%. So after she ran my credit ** tells me the NEXT DAY the bed rails are on back order for over a month. I can’t get my bed until April 30th. That is unacceptable. How can she warn me after she ran my credit application and had me hooked. I have PERFECT credit and running my credit takes a hit.
I would have never agreed to wait that long let alone have you run my credit for something you can’t deliver for 30+ days. She went on the phone with the manager ** several time. I was there till 6:30-6: 45 PM while they went back and forth trying to find a “skew” number for the bed. Apparently you’re changing the bed. I was standing right next to ** when she called ** to confirm the rails will be available March 27th. We even went with a different option so that we can get it March 27th. When I left I was assured delivery on this product will be March 27th.
As of now I am left with no furniture, a hit on my credit for a product I am not getting and ** with a poor apology. She didn’t offer anything to me until I asked how is this going to be compensated to the customer. A resolution to deliver a junk frame until my bed arrives. I told her I wanted to cancel my entire order. She then said, "Well let me check and see if they can get the other rail in for you on time." She called back 2 hours later and said, "No sorry we can’t get it until the April 30th." AGAIN another letdown! She offered to give me my shipping costs back but I can get that until again April 30th. I put $500 down on the purchase so I now I have to go back to this terrible store and get a refund as I will not do business with this company ever again. I planned on spending 10K in furniture as you see I am serious with a $3200 bed. YOU HAVE LOST ALL MY BUSINESS.
Cindy Crawford sectional - I spent close to 4k for the sectional and 2 calls and someone came to check sectional told me he can see the recliner is crooked and would be back in 3 days and never seen him again. During the time I bought the sectional my husband was diagnosed with a fatal condition so I could not keep up with Rooms To Go complaints. I will never ever buy from them again and Cindy Crawford shame on you, your name is on these products and you don't back them but you do pocket the money.
I've bought 2 living room sets and both have proven to be the worst furniture purchases I've ever made. Please run away from their pleather sofa set, it will peel like someone having leprosy. The springs busted out from under the 2nd set, we barely used it at all. Less than 2 yrs old. I beg y'all, save your money and headache, stay away from couches, loveseats, recliners, it's all garbage. I'm not mad, I just don't want others to be fooled. The warranty is not worth the papers it's typed on. Do not pay for the pitiful protection. Better using mild soap and water.
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Showroom no return policy: No negotiation - bought 2, recliner chairs for an 87 year-old. In fairness the chairs were not defective, but in this case the recliners' mechanical movements caused severe pain in the patient. But RTG's Business model apparently aims at a "one-and-done" strategy; figuring it's more profitable to make one sale and move on to another sucker, rather than take care of your customers and establish a long term relationship. I'll be going to Mattress Max from here on out.
I ordered 3 bar stools. They arrived in separate boxes. I opened one of them and started putting it together and noticed the color was not the same color as pictured and described online. I called their so called “online customer support” to ask upon returning them could I just take one of them back already put together when I returned them to the store. Never ever thinking I could not return them! The only support I got was that I would have to UPS them back that I could not return them to the store. The return was over $200 for shipping. I can't do that! I asked the “customer support member” even though the color is wrong of what was sent. I told her I thought they sent me the wrong stools and it seems that I am stuck with 3 bar stools they decided to ship to me! I don't know what customer support is even for!
Purchased the Nantucket dining set December 23, 2017. About a month later and maybe sitting in the chair twice I notice a crack at the bottom of the armrest where it connects to the seat of the chair with 2 bolts. A representative inspected the chair and told me I will receive a call 3-5 days, after 10 days I called and was told they have determined its was caused by the customer. I will never purchase from RTG ever again. Thanks for nothing.
Bought a leather couch 3 years ago, and it's peeling. I barely used this couch as I rarely have any visitors, don't have any pets, and don't have any kids. After 3 years, it's peeling by the headrest for no reason. When I do sit in the couch, I sit on the same side, so why is the headrest peeling where I don't sit? Don't buy leather products from Rooms To Go. I can't speak for other type of fabric furniture, but their leather product furniture will peel after 3 years for no reason. I expect a couch to last at least 7-8 years, especially if it rarely used. For the price of this leather couch, I could have bought two fabric couches by now, and still have a bit left over. Guess I'll just have to buy a couch cover to cover the unsightly peeling areas.
I would not buy furniture from Rooms to Go ever again! I purchased a bedroom set from them and the furniture was damaged when it was delivered. When I attempted to get the furniture replaced so that I could have brand new furniture as I purchased. Rooms To Go made it very difficult and the customer service representatives did not seem to care. I ended up having 4 different deliveries of the same furniture and each time the furniture did not come in boxes, did not appear to be brand new and was damaged. I was very disappointed as I really did like the furniture I chose but for some reason Rooms to Go failed to deliver me brand new furniture. The customer service was also horrible! I would not recommend them for a furniture purchase at all!
Synchrony Bank applied my payment $618.36 to the wrong promo balance. I called on Wednesday Feb. 14, 2018 to make a phone payment of $618.36 which would pay off that entire promo balance $618.36, which would leave the other promo balance $2,152.20 left owe each month. I clearly told the agent "Marie" on the phone I am paying that specific promo balance $618.36. She told me no problem. That the payment would apply to the promo balance $618.36 paying it off to a zero balance. She assured me it would leave One Promo Balance $2,152.20 left owe each month, with my next monthly payment due March. 28, 2018. On Friday Feb. 16, 2018, my payment $618.36 cleared my bank.
So then I log into "Synchrony Bank" "Rooms to Go" to check on my account, clicked on Promotional Purchases to make sure the promo balance $618.36 would show zero, leaving the other one promo balance showing $2,152.20. But it did not, that Agent "Marie" made a mistake, MISAPPLIED PAYMENT. SHE SCREWED UP. I immediately called Synchrony Bank about the payment mistake, I spoke to a Manager. The managers "Joshlyn" & "Zack" apologized for her mistake and they both told me they would fix the payment and allocate it to the correct person balance, but it would take 14 days as of Wed. Feb 28, 2018 to see that promo balance $618.36 at Zero Balance. Leaving just that One Promo balance at $ 2,152.20.
I was so upset, mad... disappointed that it takes 14 days to correct a misapplied payment. I let it be known, their billing paying off a specific promo balance is not user friendly, it is too much trouble, their majors mistake, I will never purchase anything from Rooms To Go because of the horrible Synchrony Bank billing/payments. They screwed up. I will be checking my online Synchrony Bank on Wed. Feb 28, 2018 to make sure as they promise to me on the phone, the payment will be corrected. I expect to see my promo balance of $618.36 at zero balance, if not I will file a lawsuit!!!
I took the day off work, my delivery window was 1-5pm, at 3pm they claim they knocked on my door. I have a witness. That was never the case. I’m irritated because it’s my word against theirs. We ordered the bed a month ago and who knows how much longer I have to wait again for them to deliver.
High price. Poor quality!!! Do not buy their furniture. My love seat started breaking down after 6 months and fake leather is peeling. Warranty center called me 6 months after purchase to buy 3 year warranty and said it is good for 3 years from day I purchased warranty... They lied. It starts from day furniture was purchased and now they do not want to grant the warranty. I am still paying on furniture that is falling apart. Spend the extra $$$ to get something that will last for years. THEY WILL NEVER GET MY BUSINESS AGAIN!
On Jan 02 2018 I had a Beauty rest mattress delivered. The original mattress was damaged upon delivery and was replaced a week later. After a few days I went back to Rooms to Go and told them about the back and neck pains from the mattress. I was told THEY DID NOT GUARANTEE COMFORT ON MATTRESSES AND THERE WAS NO TRIAL PERIOD. I phoned Beauty Rest. Told them of the problems and was told this would usually clear up in a couple of weeks. The second problem I am having is in the middle of the night around 3 am I wake up sweating and have a chemical smell. All I am told is SORRY. I spent $1000 for this on sale and it is the worst mattress I have ever owned and Rooms to Go just makes excuses. BUY YOUR MATTRESS SOMEWHERE ELSE!!!
I had an order that was supposed to be delivered today, but I have not heard from anyone about delivery time. I know from past deliveries that they are supposed to call and text two days prior to notify me of delivery time frame. I got neither a phone call nor a text with delivery specifics. I did get a text and a phone call on 2/2 confirming that the delivery was scheduled for 2/10/18, but haven't heard anything since. I am beyond irritated with Rooms to Go right now. Let me briefly explain the sequence of events, so you can understand my frustration and direct my concerns to the appropriate person.
First bed was delivered June 2017. Poor quality and comfort/didn't meet quality of floor model, etc. Rooms to Go graciously made an exception on return policy and exchanged the bed. Delivery of new bed taken end of July 2017. Although this bed did meet our expectations of comfort initially, within a few short months, we began noticing abnormal wear and sinking. Technician scheduled to come out on Dec. 16, 2017. I scheduled this date and then did not hear about a delivery time frame for the day, so I assumed they weren't going to show. The service technician just showed up and I had to send him away, as I was leaving the house. He was nice and helped me reschedule a new date for another technician to come out. I rescheduled technician visit for Saturday, January 6. I DID get a delivery time-frame notification and technician arrived during that time and was very pleasant.
Rooms to Go technician determined the bed was in fact faulty in some way and sinking in the middle. Delivery for replacement bed scheduled for Saturday, Jan. 27, 2018. I did receive a delivery time frame of 8-12; however, on the day of Saturday, Jan 12, we waited all morning. By 12:30, I called customer service and was told the delivery truck was 1-2 stops out. I was not called or notified that they would be running past delivery time. I had to reschedule delivery for another day, as I had rescheduled my day to be there during the delivery time frame, and I could not wait for delivery any longer.
I found the customer service person who took my call to be harsh and got the impression that she had ZERO consideration for my frustration. I asked if I could get a more specific delivery time-frame for today's delivery, and she told me that everybody gets four hours no matter what. So I scheduled delivery for today, Saturday, February 10, 2018. As of now, I have no idea when the delivery truck will arrive. I am frustrated and disappointed in Rooms to Go.
I had a scheduled delivery of three rooms of furniture on 7 Feb 2018 of 10-2pm. I was called and told that the driver was running behind and received a new time frame of 2-5pm. Understandably issues arise but after standing around in an empty house all day that I haven't even moved into, I called dispatch at approx. 530pm to find out the status and was told the driver was at his last stop. I informed her that I had to leave for work at 730pm and she stated he would definitely be there by then.
At approx. 7pm the driver called and said he would be there in about 45 minutes (almost 8pm at night delivering furniture?)... I informed him that would not work and that I had to leave for work. I was then called by dispatch, driver, and salesman in which all never apologized for the inconvenience but seemed to blame me for the non delivery. I was also told I couldn't reschedule for several days until they returned the furniture to NC. Absolutely horrible customer service! Thank you Rooms to Go for wasting 9+ hours of my life that I will never get back.
Rooms to Go and their so called Extended Warranty company is fraud and scam. I bought a sofa and loveseat, and within couple of months, I noticed the spring of the sofa goes deep, any time one sits on it. I called RTG, only for them to inform me that the spring is okay, and that I should observe it and get back if something else happens. Few months after, the whole frame on one side of the sofa collapsed, and at this time it is now under extended warranty. I called RTG, and they sent a technician, who when he came, confirmed that it is a defect, and the sofa will need to be replaced for me. He told me, to expect a call at least 4 days before the scheduled replacement delivery.
I did not hear back from them for several weeks, and I decided to give the warranty department a call, only for me to be told that the claim has been denied. I was completely mad with the unfruitfulness of these folks, and I requested to have a second technician come out and take a look. RTG sent a second technician, and he also made the second assessment, and stated that it is a manufacturer's defect. He wrote a lengthy report, which he showed me, and I saw that he admitted that it is a defect. He told me that I should hear back from RTG in the next couple of days.
Unfortunately, I never hear from RTG or the warranty company. After 2 weeks, I decided to call them again on the status of my claim. I was given same bad news that the second technician said that it is not a defect. This is outrageous, and very unfortunate that a company like RTG will be so cruel like this. I regret having to make purchase from them, or even buying extended warranty. I should have read people's review of them. I agree with every comment and they are indeed a BIG FRAUD!
My Names is Cristine. I bought Living room set with Cocktail table, 2 lamps, ends tables. Over a month for delivery. When they delivery my furniture I got the wrong Cocktail table and the ends was missing the legs. My Salesperson was not surprised when I called about wrong items I received. She suggest I come into the store again. I explain to her when I purchased the items that I'm on a very tight time frame. I had to wait another month for them to resend what I ordered. Again I got the wrong items. No one apologize yet for inconvenience and plus the service horrible. I will never buy anything from Rooms To Go again.
Absolutely horrible delivery services. It seems as though they have one delivery truck seeing that it takes weeks to get a couch delivered. Weekend delivery is booked weeks in advanced so if you go shop for your furniture and need a weekend delivery you are guaranteed to wait at least 3 weeks otherwise you will have to take off of work for a 4 hr period because that’s how long of a window they give you. I will not be shopping there again.
Worst service ever, I really wish I never did business with them. It took about 2 months just to get the parts for the bed and it's still not built. And now they are telling me it going to be another 3 weeks into somebody can come and put the bed together.
A class action lawsuit is desperately in order here! If you shop Rooms to Go, when your furniture arrives have that tape measure ready! In some cases, customers will not receive the same product, what you saw in their showroom, looks the same, but please measure!!! I’m talking about the reclining feature, does not recline as far back as the showroom model, not the mention that it’s not as plush! They never return calls. Nothing! They won’t let you talk to a supervisor, they give you excuses! They lie right to your face, I think they are doing this on purpose; misleading customers, so they can line their pockets, their furniture is sometimes smaller. It’s junk! What a ripoff! Please be careful of this place! Total inferior JUNK that’s made in China! Rooms to Go, should go out of business!!! They have hurt a lot of people!!!! $3500 dollars later and still no response!!!!
I bought a black leather couch two years ago and recently noticed it was sinking the middle, so my boyfriend and I flipped it over to see what was going on. We noticed a piece of paper that said "WARNING: The assembly failure of the foot in the hole indicated by the arrow may cause damage to the frame" And what do you know, there is no leg/foot in the center hole, causing the sinking damage. Clearly due to faulty assembly.
I called customer service and they had no sympathy, repeating the scripted lines about the signed contract and warranty being up. I get that the warranty is expired, but this was a fault of the company and when was I going to ever flip my couch over to notice this? No one ever told me at delivery that I should be checking for things like this. Nor did I think I had to worry about them forgetting an integral piece to a couch. After talking to a manager who also had zero care in the world, all they offered to me was a leg. Which is a waste because the middle of the couch is already touching the ground. Ugh, worst company ever and by the looks of their reviews online I can see they don't even care about their terrible reputation. Avoid them at all costs!!!
I bought a rug 2 weeks ago and it just got delivered today. It was the wrong rug... Wrong size! Instead of an 8 x 10 rectangular, it was an 8 x 8 circular rug. When I told the driver it was wrong, he told me that it was MY problem to deal with. He left the rug on the floor and said when they came to bring the new one, they would get this one that they dropped off. I was also told by the sales rep in the store that it would be installed, but the driver said that they don't do that. He said it was his job to "place it inside the house and whatever you want to do with it is your problem." I contacted customer service and they are sending out the correct one, but the first time they can get it here is in 2 weeks... So 4 weeks after I bought it!
I contacted the manager at the local store about the installation and he said that it's NOT their policy to install it and said I must have been mistaken in what I heard. I had 2 people with me the day I bought it and we all heard her tell me it would be installed. The manager didn't even attempt to help. He acted like I was lying to him. I will NEVER, EVER buy from the company again! I even tried to pick the rug up myself, but the local RTG is only a showroom, not a warehouse, so they won't let you. These are terrible business practices!
I Ordered some great furniture from Rooms To Go (Memorial in Houston) on January 5, 2018 and was scheduled to get it on January 17th. An ice storm cancelled the delivery and rather than rescheduling the order to come out when deliveries resumed, we were placed in the back of the line and were scheduled to get the furniture a week later. We have a 7 month old and have been sitting in camping chairs for the last two weeks in our new house. We have family flying in this weekend and nowhere to sit. Thank you Rooms To Go for taking such great care of your customers.
My wife and I purchased a sectional recliner less than one year ago. When the furniture was delivered it did not happen to come with the power cord for the recliner. It took over three weeks and several hours on hold and talking to various “supervisors” to have my power cord sent to me. Fast forward to today. The couch stops reclining. Less than one year of operation and the 2,000 plus dollar product fails. I call the customer service center to get this matter take care of being that the piece is still under warranty.
I’m told they only service my area Wednesday and Fridays and they don’t have an opening for over two weeks. Now mind you this is five weeks in less than a year my power recliner fails to recline. So when the service tech shows up and is not capable of fixing it then what happens? I have to wait another few weeks to get a replacement, and spend more time not reclining. You make purchases with expectations in mind. This fails drastically to meet any expectation of quality and their ability to stand behind what they sell. I will never purchase from them again.
I have been a customer of Rooms to Go for 18 years and have purchased 95% of my family’s furniture needs during this 18 years from Rooms to Go. I have two houses equaling five floors of furniture that all was purchased from Rooms to Go. Today my wife called Rooms to Go to check on a non-delivered item that showed up broke just under two years ago and Rooms to Go could not have handled the situation any worst nor disrespected us any more than they did. I waited and requested a director, senior employee and an officer in the company and nor was I allowed to speak to anyone else. Then I asked that I be sent an email stating that they were working on my situation and written confirmation of the call and I was told this is not going to happen.
The CS Supervisor repeatedly said the same thing over and over about how we should have kept calling them in the absence of our non-delivered furniture and that it was our fault because we didn't keep reminding them that we were owed it. I have been violated by the disrespect shown by Rooms to Go and their very weak display of customer service and neglect to try hearing their customer and fixing the wrong within their own cause and control. I will no longer after purchasing two rooms of furniture even last week be purchasing any items from Rooms to Go from this point on. Rooms to Go has shown my family that they cannot be trusted to take care of their customers even when they're wrong and not you the customer.
We bought a wooden table and chair set from Rooms to Go a while back. In the store it look real nice. But the one we received, the grain of the wood was going in opposite directions on top. It looked terrible! Rooms to Go really sells JUNK!
I purchased furniture from Rooms to Go on December 31, 2017. I paid for the furniture in full with cash. Rooms to Go said they would deliver the furniture on January 10, 2018. On January 10th, Rooms said they would deliver between 12:00 noon and 4:00 p.m. Two hours later, Rooms called and said they would deliver between 6:00 p.m. and 10:00 p.m. At 7:30 p.m., Rooms called to say they would deliver the furniture four days later on a Sunday (which is the 14th) but they do not know the time of delivery. This is poor customer service.
I purchased a king size bed and 6 months after my purchase the bed frame broke. I called and they sent someone out who nailed up the frame but it broke again. The material they used to make the bed is no good. After that I relocated to another town and after I called them they told me they can’t do anything because I moved. I would never purchase anything from them again. Ashley quality is much better. I have an Ashley bed that is much older and never had any issues with it. Rooms to Go sucks!!! Plus their customer service is awful.
MASINO BROWN LEATHER Sectional with rocker slider disintegrated. On 11/2013 I purchased this sectional from Rooms to Go and paid 2784.00 with tax and delivery in Florida. 6/2016 I contacted Rooms to Go about leather peeling and was advised I only had a one year warranty. 12/2017 I was FaceTiming my niece in Texas and noticed she had the same sectional with the same issues! 12/2017 notified Rooms to Go. Complaint #**. 01/2018 emailed video and pictures to Rooms to Go.
Today was advised they would give me 780 credit but I'd have to purchase from them within 30 days. Rooms to Go has had knowledge of this defect (just look at this site alone with consumers that have the same issue) and still today is advertising to the public the same sectional, and they want me to purchase another couch from them that they may have knowledge is also defective? Rooms to Go is knowingly selling defective merchandise and should be accountable by providing a full refund!
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