Rooms to Go Reviews

On August 21, at the Rooms to Go store, located at 10623 NW 12th St Ste A, Doral, FL 33172, I was looking for a living room set, and I was immediately attended by the sell person **. Who was in charge of sell. Mr. ** sold us a table for coffee, which they did not have in stock, he only showed me a photo on the iPad, and I had to receive the merchandise by mail.

I purchased an electric leather sofa and chair. The salesman strongly advised that we take the extra warranty as it would protect any defects that could arise. I have nails coming out of the back of both the sofa and chair and I was informed that it's not covered as it wasn't a manufacturing defect. The sofa's electronics causes the sofa to open whenever it feels like it. They didn't fix that. In the middle console the USB hubs don't work. I feel that because of our age 77 and 78 they took advantage of us and figure to just ignore our concerns. I always told everyone how good Rooms To Go was and now I'm sorry for saying that. This is the worst customer relations any retail establishment I have ever dealt with.

This is a lonnnnnng story so to keep it concise, I will literally just use bullet points and it should still convey this hot load of absolute nonsense. My wife and I order couch (07/03/2021) with the expectation of said couch being delivered sometime in August which is already kind of a long time, but whatever, we're easy to please. I get a text Sunday afternoon, August 22nd saying our couch would come in tomorrow between 11 am - 3 pm. Only problem is: we both work like normal people do. I attempt to reach out but the automatic system says it doesn't recognize my phone number which is weird, as it just texted me... and it's a Sunday so like, no one is there to answer the phone.

1st I was brought the wrong ottoman. I had to schedule another pick up and delivery to receive the correct ottoman. Now the delivery time for the couch has been moved 4 hours out! No phone call--just a text message. I called the store and was told rescheduled again and the delivery will be the last one of the day at 9 pm!!! Unacceptable customer service. Waited 6 weeks for the couch and now waiting again. I was told nothing could be done--Manager is supposed to call me back. Will be the last time we shop at Rooms to Go...I guess my bedroom sets will be making another furniture store very happy....

I am a loyal customer at RTG for about 20 yrs. I had never experience this type of service from them until now. They are HORRIBLE! I never received my items. Driver stated that he would be here in 30 minutes. Never saw him/her, so I called customer Service. Waiting for over 30 minutes. The young lady told me that the driver stated the 2 mattresses had gotten wet. So, I asked her why didn't he/she told me that in the text when they said that they were on their way. They are really going downhill. I'm just done doing any type of business with them again. NEVER, NEVER, NEVER!!!!

I did an online purchase once I received the product 3 days later. I requested to return, they said their policy is that a service technician has to come out and inspect it which took over a week. They said it would take 3 days for the report. When I called 3 days later, they said it would take a week. I call today, was on hold 40 minutes with customer care saying they can't do the return but online sales would. I call online sales, another 40 minute hold, and they can't authorize returns. I have to call customer care. After an hour on hold I was told I can reselect something equal or GREATER value.

I bought a few pieces of furniture from RTG at the end of 2020. Delivery was set for February. When the furniture arrived, on time, the delivery guys assembled it outside. I watched them from a front window. Horribly, they yanked this yellow tape off the couch and loveseat I ordered. That tape held to cushions to the main frames. Trouble: The tape tore open a seam on the back of the loveseat. The delivery guys saw it, and told me a repair guy would be out within ten days.

I’ve bought furniture from Rooms To Go before and I think I never had such terrible experience as the one I had this time. I bought a full bed and mattress set, two weeks later they called me and told me the bed that I’d bought was not in stock and that I had to wait more, it’s okay I decided to have my mattress with the box spring and a bed frame to hold it at least. They showed the delivery date at 11:15pm (7 hours later than the time scheduled time frame), they did not assemble the bed or anything because they allegedly were “too tired”, I decided to be empathetic and let it go.

I purchased almost 3k of bedroom furniture. It needed to be delivered in multiple parts. Today was supposed to be the last. It's 337 and still no furniture. I've had to call customer service all day. I was told it would be late. Then I was told they were denied at the gate. Then I was blamed and told I never answered the phone. They are Liars and thieves. Poor product, not worth the price, not worth the headaches. Buy your furniture ANYWHERE else Than Rooms to Go.

Johnny has been able to help from the start. He helped with the financing process, setting up delivery and then we had to reschedule the delivery and he was glad to help. We had an issue with the delivery service and I called Jonny and he was able to reschedule for a sooner date.

Month ago I went to Rooms to Go on I-20Hwy Ga to buy a new set of sofas. The salesman was very professional and very helpful, he told me that I have to wait at least a month for my delivery. When they supposed to make the delivery some rude lady call me and told me that was impossible to deliver my furniture because the delivery guy had an emergency and I try to change the delivery day for the next weekend, she make me wait for 30 min so I can speak with another representative, after I spoke with the customer service they told me that the delivery day was fine for the next weekend but that's not true.

I called customer service to ask about my deliver that got delayed besides waiting for an agent to answer for about an hour. The customer service agent has 0 knowledge about customer service and doesn’t know how to be polite! This the first and last time I will be buying from Rooms to Go.

This place is full of **. Don’t waste your time or money. Most of their workers are Spanish fools, don’t know how to order or do anything right. They need to be shut down if you ask me. I’m going there tomorrow and curse all of them out telling me to wait another month for some ** supposed to be here 2 weeks after I paid for it. Now run from this store as fast as you can.

I have had the worst experience with Rooms To Go and their technicians' overall service. I have been trying since April to get a chair repaired. I have spent over 1000 dollars on the chair. Now my chair is leaning to one side. I have had to request three different technicians to come and repair the chair. When I could get someone to come out to repair the chair, they still didn't repair the chair. They lied to me and passed the blame on other people. When I call customer service, they don't know what went wrong, where the technicians are, or why no one shows up to my appointments. For what it is worth, like so many others, if I could give a zero I would. They will not be receiving any further business from me.

I bought a brand new home and ordered a brand new bedroom set from them. The delivery company came out put everything together. That was fine. I had to sign his phone when they were done and they flew out of there and left. As I walked back in to look at everything I see my Brand new floor was torn up.. the Big guy stood on it, he tried gluing my floor back done to protect his ass. So he stood on it so I couldn't see it and then blew up his screen on his phone so there was no writing just a Blank screen. So the delivery company and Rooms to Go don't protect their customers!! Losers.

The assistant manager, Alex, informed me that the company was keeping $80.00 of my cancelled and not delivered order. Alex cited “company policy…read your contract." I am not happy with Alex or policy!

Went in to purchase a new bed and the sales person let us know that we had possibly purchased a bed with a defect and could possibly get a credit for it. We had a few Glitches in the process since we were purchasing a bed before having the old mattress confirmed has defective. I reached out to Linda and Jim who are both managers at Rooms to Go and they were very helpful with the whole process and making our nights more comfortable with our awesome new therapeutic bed. I would highly recommend this company due to the fact that they went above and beyond to make sure that things went smoothly for us.

We are very disappointed. Our delivery was this past Friday. We had a table and chairs delivered. As it was, the wait time to get our furniture was almost 2 weeks. When our order was delivered we looked at all the pieces and they were ok. It was not until we actually sat at the table that we noticed the pedestal was not properly attached. The table wobbled severely. You can not rest your elbows on one side without the other going way up. A representative called within 30 min of the delivery and asked if everything was ok. We told her no and explained the situation. She said she would try to contact the delivery men and have them come back. It was still very early in the afternoon (around 1:00). If she wasn't able to contact the delivery men, she advised us to call customer service in the morning (Saturday).

Just received a coffee table we have waited a month to get. Lots of damage on this table. 3 cracks on 3 different sides of the table. A large gash under the table that damaged the bottom drawer. We have had delivery from Rooms to Go before and never had any problems. At this point I want to take this table back and get a refund. How sad. Will be the last time I order for delivery.

I ordered a children's bunk bed on Memorial Day. The earliest they said they could deliver was July 9th. Annoying, but I choose to still go ahead with the purchase. The day before the arrival, we got rid of the bed to make room for the new bed. The delivery men arrived and noticed that they had received two wrong pieces in a completely different color and could not assemble the bed with the incorrect pieces. Called customer service. They never apologized for the mistake but only said, "We can get you the correct pieces in two weeks." That is unacceptable in my book!

First off delivery charge was $120 and all they did was take it out the box and set it in the garage…so not worth $120. I had them put it in the garage cause I didn’t want to deal with possible damage to my walls inside the home. Dealt with that the last furniture company I used. I used Rooms to Go thinking the quality of furniture would be better. I was wrong. Tv console has damage all over it. Original order was 6/10/21. Delivery finally to 7/17/21. I will have the item replaced and now have to wait another 2 weeks. If I took it as is my compensation would only be $50. Price of the damaged product $500. Companies/contractors charge expensive amounts for poor quality.

I bought dinning table in 1yr 2month, they refuse to change it claiming warranty expire 2month ago and no one come to take a look at the bad furniture they sold to me and insurance from them also denied.

We bought a sofa in late May to be delivered in September. We changed our mind on July 15 and asked that they cancel the purchase, which we had understood that we could do until delivery. When we cancelled they refused to give us a full refund. They withheld 20% as store credit, which they said is their policy according to the extremely small print on the back side of the purchase invoice (hundreds of tiny words there, so difficult to know about that). We will not be buying anything there again, so we just lost $600.

After waiting four months to receive 2-bedroom suites, both arrived with issues. The driver/assembly team was unable to put together one of the beds, because two right legs were shipped - instead of one left & one right. The other set was received damaged. The driver reported the issue & still no call from Rooms to Go. I’ve called and waited over an hour! I finally selected the call back feature & sent an email…days later still no response from them.

The store sales representative told us the two bed frames we ordered had a platform in it so that a box spring isn't required, all we need is the mattress. That was what we were looking for so we purchased the 2 frames. After the two frames were delivered, one was damaged, both had missing pieces, and no platform. The company told us their representative made a mistake and that we would have to buy the bunkie boards for both beds. In addition, even if we did buy the boards we'd have to wait 2 weeks to get the missing pieces to the frame and get the replacement headboard. Their return policy was 80% with a 20% in store credit, a policy that I've never seen in any store. I'd never shop here again.

We purchased a living room set, sofa and recliner just over a year ago. The mechanism in the recliner has broken, and the color has come off of the recliner, not faded. We purchased the extended warranty. Filed a claim and technician came out, stated he would order the parts. Well they were never ordered and not 3 months later I am told that they are denying the claim, Took 6 months to get this answer from them. The last leather set we had from another store lasted us over 20 years, and now our kids are using it. This is cheaply made and not supported from Vietnam, and Rooms to Go is eager to get your money, but will not stand by the products they sell.

If you have issues with defects or your warranty, RTG is impossible to get a hold of and/or follow up on your claim. It took 3 months of me calling weekly for them to tell me my sleeper sofa could not be repaired. I had to find a replacement. Meanwhile, 4 months later I have not heard back about the claim to the damage to my floor (the sleeper sofa frame cut into my wood floors). I have called, emailed, left messages, and still no resolution. So, if you purchase from RTG know that the claims department isn't in any hurry to settle the claim. Make sure you look everything over before the delivery person leaves. I have complained to the BBB as well as written to the CEO of RTG. Am waiting for an answer. It is frustrating to spend over $1,000 and have poor customer service. So be warned!

We purchased a living room set for nearly $4k. Waited nearly 2 months for delivery, when the items finally arrived one of the couches was a completely different color (Everything else dark brown, the large sofa they brought was Ivory White). So we don't accept that item and are told someone will contact us the next day to reschedule, no one does. We contact customer support and are told it will be about 4 weeks before they can bring the replacement, so in the meantime we are a family of 5 with just a love-seat to sit on since we got rid of our old couch a few days prior the new one arriving. So we're upset but deal it.

The quickest way to lose money, the worst thing I could buy in my life, the quality is terrible. They sell you an extended insurance that does not exist at all either. Everything is stained, it is spilled, it is split.

When you call Customer Service no one answers or calls you back. There is no way to get service on a product they sold you. They are not in the Customer support business and only want your monies. Why don't they have a number for service?

I bought a lot a furniture from this store, had to wait for months to get it delivered, couple of them were damaged, the promise was to replace them from the delivery people, it's been 6 months, no response yet. I left a lot a messages to the store representative, no reply yet. The customer service was the worst I have seen in the whole US, I was on hold more than 1 hour, I had to hang up. My sincere recommendation is not to buy any furniture from this store, they are cheap but the customer service was the worst ever! Period.

Beware! We bought out patio furniture in April, received it in JUNE without any of the cushions! Their response - we can expect them in NOVEMBER?!?!? We expected a bit of a delay in receiving our order, but to get half of our order with the other have suspended for over 6-months is ridiculous. Surely selling a product and taking money for it without the means to deliver has to be fraud on some level. Be cautious. Make sure your product is in stock and in full. -Furious

Having a recliner delivered that I had bought back in March. Yes March. Get a text Wednesday saying Friday delivery between 11-3. This morning Friday I get a text between 2-7. Called to find out what's going on. Just told 2-7. Very cold. No emotion not even semi apology. Was told I should get a call 20 mins prior to delivery. Just got a phone call 5:15 truck emergency and won’t be delivered till tomorrow Saturday 12-4. Didn’t want to hear anything. Just cold 12-4. Just absolutely wasted this entire day away. Now a good part of tomorrow will be shot now too. Personally I believe it was done on purpose because I called earlier today. NEVER EVER AGAIN!

I purchased a chair from them less than two the two years and one month ago my warranty ran out on May and the chair started to deteriorate on the arms and the material buckling and as soon as people would sit in it and get back up it was wearing on both sides. I informed Rooms To Go of my situation. It was $499 and it was not sold as a cheap item but I was treated like a cheap throwaway person. I will throw away my credit card and they will not see me again.

Not even worth a rating of single star. I had a terrible experience with Rooms to Go after buying Cindy Crawford pine manor gray bedroom set and dining set. The dining set came broken in the first delivery itself and buffet came as open box piece with some patches when I paid in full for new furniture. So we had to cancel this order.

Since we bought this mattress and power base in December 2020 we have had issues with this mattress. Now after this length of time, the mattress is coming apart at the seams. Not satisfied with this at all. I've had mattresses last for 8 years but this one is actually falling apart after 1 year.

I did order a 2 door Console and I was delivered a Huge Dressing Table by error by Rooms To Go. I did contact the customer care to remove it as soon as possible, as my House Warming Party was 2 days later, however, they did not give any weightage to our request in spite of wrong delivery by them and they did not take back the Dressing Table in time.

I have been back and forth with customer service for hours. I furnished a whole home with Rooms to Go. They will not replace a damaged chair within warranty timeframe. On hold for hours and back and forth. Still no results. My recommendation. Don’t buy from them. Carolyn **. Estero FL

I purchased a Sofia Vergara leather couch in April of 2020. I called Rooms To Go customer service in February 2021 several times to file complaints that only after 8 or 9 months of owning the couch, I noticed fading occurring on one side of the sectional. A tech was sent out and told me the leather needs to be replaced. He acknowledged this was unusual for a couch less than a year old. After conducting several frustrating follow up calls with rooms to go customer service, I was told the fading was not under the warranty and that is was from my own use of the couch. I am extremely upset about this situation. Especially after finding numerous online blogs and reports of others reporting the same issue with their leather couches from rooms to go.

We purchased a love seat, sofa, two lamps, coffee table and 2 end tables. When delivered the 2 end tables were damaged. They delivered new tables 3 more times and every time they were damaged. Offered nothing but a 10% discount if we kept the damaged tables. We sent them all back.

We purchased a Cindy Crawford Home Pine Manor King Bed 7 piece set with an additional wardrobe on 4/26/21 from Rooms to Go. Parts of it were delivered on 5/11/21 including the bed. We are still waiting for dresser and the wardrobe. The wardrobe was delivered damaged yesterday so we had to send it back and wait for a new one. But a far bigger concern is the safety of the bed. It is flimsily constructed with slats and small, movable spindles for bottom support. I was constantly under the bed putting them back in place, but when I mentioned my concerns the a delivery/assembly person, I was assured it was safe.

I purchased a bedroom set on June 6, 2021 with no delivery until OCTOBER due to COVID. Sales person Jorge **, after asking him cancellation policy several times (due to time delay), repeatedly responded that a FULL refund, credited to my debit card, no questions asked would be issued. A week later, I called to cancel, spoke to sales person "Jorge **” and he said he couldn’t help me. I then spoke to “David”, customer service rep., who claims a penalty would be assessed; when I explained he basically said “I’m sorry” and hung up on me.

We had been looking for living room furniture and went to Rooms To Go. We met Alex ** and it was game over. Alex took care of everything. The quality of the sofa is top of the line. We won't shop anywhere else from now on. If you want quality and great customer service you can't beat Rooms To Go & Alex!!!!

I purchased a couch from Rooms To Go since April 2021 and they sent the wrong color. I called Rooms To Go customer service and they said they will fix the issue but yet and still it’s not. They told me they redeliver the correct color couch on June 5 2020; because they didn’t have it in stock which I been waiting and still delivered the wrong color couch. I called customer service and I literally waited for one hour and then I decided to do the call back and input my number. No one contact me as of yet. And due to Rooms To Go ​try to delivered the couch because I rejected it they suppose to automatically call me and they didn’t. I’m very upset and they still ain’t even call me yet.

What a wonderful experience! I am not a big reviewer but I just felt like this kind of service needed to be recognized. I have always been a little hesitant when it comes to buying new furniture. Especially when it comes to furnishing a new home. So this last weekend I decided to visit the RTG in Port Charlotte FL after hearing some ads on the radio.

A supposedly leather sofa-bed, bought in December 2013 for an occasional visit of daughter once/twice a year therefore without relevant use, denounces 7 year later the very bad quality of a fake leather that cracks every time someone sits. Rooms to Go declines any responsibility saying it's an old sofa. Not only old leather sofas do not crack every time someone sits but besides the cracking it does open holes. Only a person that never had a leather sofa can accept such unprofessional, misleading and careless attitude to its clients. If you want quality and not offer your furniture to be removed or even pay for it, do not buy Rooms to Go. Photos, movies and detailed technical analysis is available to expose the artificial quality that does not exist.

A month ago I went to Rooms To Go to go to buy the sleeper sofa, Finally they delivery Saturday, surprise they send me the wrong item, Contact Rooms To Go to Woodlands and they wanna charge me more money to pick the wrong item they sent me. The Manager was so rude. I don’t recommend to anybody to buy any furniture from the Woodlands Store.

I made an order online but changed my mind and decided to cancel. Well it was so easy and the customer representative that did the cancelation was really nice, no cancelation charge. No holding your money for weeks. I just told him I wanted to cancel my order. He asked why and that's it. I got my money back after 2 days. Really good experience.

We were looking for outdoor patio furniture. Our sales Rep Carlos, (Naples Store) said the set we selected was on backorder. We wanted the furniture delivered before our son's graduation. Carlos stated that almost all patio furniture is on backorder and that it would not be available until July or early August. Carlos stated that we could place the order and cancel it if we found furniture that would be delivered in time. We needed to deposit $500 and we would get that back if we cancelled. He did not say anything about needing to cancel the order within 48 hours or there is a 20% fee for cancellations. We would never have entered the transaction if we knew that we only had 48 hours to cancel. Carlos understood this, but did not inform us. Carlos should have informed us of this policy prior to the sale.

I'd want to tell you about my experience with Rooms to Go. I placed my purchase in October of 2020, and it is now May 20, 2021, and I am still waiting for some of my products. Last update: they should delivered my bed room set part on May 3rd but still no update. When I was visit store that said they will update me by next day (05\05\2021) but still no call from the store manager. Almost every time they send my bedroom set, the items are damaged. Multiple deliveries damaged my property, and when I asked for compensation, they denied my claim without doing any inquiry. Finally, I'd never ever recommend rooms to go. It a worse store of the county with pathetic customer services. No commitment. I hope my experience will help you guys and you pay attention while your next purchase with rooms to go. Thanks.

Attention potential customers please look at the reviews carefully before buying on Rooms to Go. We are having a really bad experience with our Cindy Crawford Home San Francisco Gray 5 Pc Dining Room with Chalk Chairs set. On January 29th 2021 we bought a dining table set. Due to Covid this has a long lead time on backorder. The table was delivered on 04/07, after delivery and assemble we noticed that the table was wobbly and not even. This was reported to a customer service and a tech scheduled to come. The tech came and try to dismount and mount again, but the table is still wobbly. Today on 05/18 I got the delivery of 4 chairs. 3 out of 4 chairs are not even and rocky. They are so wobbly that is disrespectful to think someone would accept that. It seems there's no quality control on products and they are just pushing junk to customers.

I wasted money with Rooms To Go. I don't trust Rooms To Go. They lied to me. I ordered the couch with a cup holder they delivered with no cup holder. I called customer service many times but they didn't answer. Today I went to Rooms To Go and they had bad service. That's Horrible!

On 1/02/2019 I purchased 2 mechanical recliners from Rooms to Go for $2919.99. I paid $350.40 for the 3-year extended warranty. In March, my built-in phone outlet USB charger/button control system was extremely hot and burnt my husbands finger. I replaced the USB wire with a brand-new USB wire. Once again, the couch USB outlet was so hot it sparked and left a burn mark from the cord on the side of the couch. My couch outlet is faulty and a fire hazard.

I purchased a G Platform and Purple Mattress a few months ago. As an 80 yr old I bought this bed and platform so it's easier to get in and out of Bed. This Purple mattress slides off the bed and I have fallen twice. I went in personally to R2G with complaint, they sent someone out & concluded they could not do anything for me. I am very disappointed in their decision. My daughter actually has a bed similar from Firm Mattress and it has velcro beneath the mattress in order to avoid mattress and consumers falling off bed.

We purchased the Oakhurst Queen Sleeper Denim couch. We had to wait for 2 months for it to be delivered and when it finally came it was damaged. We saw the delivery guy drop it on the street. The couch had a piece missing in the back and the throw pillows had stuffing coming out of it. The delivery guys came and went extremely fast and never talked to us. We called to fix it and even went to the store to see what options we have. We agreed on another couch but were told it would be another 2 weeks before delivery even though it is in stock. The manager made it clear she didn't want to talk to us. We are first time customers and got treated horrible.

Tragically, my Rooms To Go chair collapsed under my son during dinner Sunday. I brought it to the store hoping they would replace the obviously defective chair that makes up the 4th of a set. Unfortunately they a) can’t b) wouldn’t make it right c) don’t make that chair anymore. So I’m now paying over $100 for a chair to only sort of match the set. Color me disappointed.

Bought a bed for my daughter that has book cases that do not even attach to the bed at all. I have tile floors. When the bed moves the book cases fall. They are uneven and when I called the store they said there is nothing they can do so I guess I have to drill the book cases into the wall just to keep them level and from falling. Will never buy children’s furniture again from them.

We purchased furniture, order # *******, on January 1, 2021. This was the ONLY time anyone in your company acted like they cared about our rights as customers at all. Order was to be delivered on 2/16/2021. We had an ice storm that week and even though we poured hot water onto the steps to remove the ice, they claimed it was "too icy" to deliver. Please note my ENTIRE order was to be delivered that day. Couch, chair, two end tables, a coffee table and two lamps.

The quality of the furniture is really poor. I purchased a bunk bed and of course it's made in China. The main components bent making the bed useless. I called, emailed and texted the service department to not avail. Now the $1400 bunk bed is going out to the curb for trash. I have purchased several things from them over the years it's always the same thing. It looks great and the price seems ok but shortly afterwards the quality is so poor that it ruins your experience and leaves you feeling like you got ripped off. Buyer beware, and don't expect any help from the service/parts department. Just a weak company full of fluff and no substance. I guess it's on me for falling for it, but you don't have to make the same mistake I made.

I am having an issue with my sofa bed. It took almost 2 weeks to get someone on the customer service line to call me back, just to have the service rep come out to our home. Which took another 2 weeks. He could not repair and said RTG should be calling me back within a week. No one called. Now I am once again trying to call the 800# customer service line to find out the status on my sofa bed, but I can't get anyone to answer. It's after 8am and I am told to call back during business hours, which begins at 8am. It is so frustrating that it is so difficult to get ahold of anyone. I've even tried emailing, but it seems that doesn't do any good either. And when I call I leave a call back #, but no one calls. My couch is under warranty and I want to get things repaired asap. You should consider this before buying from RTG. If things go wrong, they are impossible to reach.

I have been on hold for over 1 hour. I got a phone call this morning regarding my delivery at 9:15. Said they were here 6 mins ago Here at the house. I went outside and nobody was here. I have been waiting for this sofa since January, if it is not delivered today I will cancel the whole order including the chairs over $3000.00 order! I will never buy from this company and will not recommend them to anyone!

I bought a new sectional that the pillows went totally flat in less than 2 months. This was a $3,000 sectional and is not even fit to sit on. I took one of the cushions to the store and was told someone would be in touch to remedy the situation because they could tell it was more a pancake than a cushion. I have called and no one has contacted me to remedy anything. This sectional is brand new and is unusable. I just want my couch fixed and if not fixable to replace. Worse quality ever and I can’t get customer service to even call me. Every time I call the store they tell me they are taking care of it but then nothing happens. How can I get this fixed so that we have somewhere to sit? I go to the store and call and nothing.

Furniture delivered 4/13 (power reclining loveseat and chair). The right side of recliner stuck in reclining position 4/15 because of power loss. Spent 2 hours trying to get assistance and was finally told the soonest a technician could be scheduled was 4/29. I was amazed I was expected to have a piece of furniture in a reclining position for 2 weeks. I told them to come pick up the furniture and was told to contact the store. Called the store explained the situation and was told a manager had to approve the return and they were with a customer, told them I would wait. I held for about 10 minutes and was told the manager approved the return and the soonest they can pick up is 4/22. Very poor service, no interest in trying to resolve the situation sooner than 2 weeks.

I bought a sofa online and it had fairly good reviews. There was no problem in delivery and set up. But, it is the worst furniture I’ve ever bought. It sits like sitting on concrete and the seats are very narrow. I didn’t really sit on it after delivery. I just sit in the chair once for a short time and went back to my normal older chair. Then I moved the furniture around and sit on the sofa for a long time. My back started hurting and I had to leave it in a reclining position because the seat was so narrow.

My son and I spent over $4,000 cash money for a bedroom suite and a Mattress for myself. Was to be delivered 4/10 between 8am-noon. Received a phone call from a. Wry fast talking person stating delivery driver's at my house and appears nobody is home. Very hard to understand her since she was talking so fast. The message referred my son to call 800-Rooms To Go. Too many numbers to even call back. We have a ring doorbell that shows who is at my door. She called to say we weren’t home and nobody has even came to my door. I was looking outside and no truck or person was there. I was trying to call the number back she left to call and my ring bell shows someone walked to my door and rang the bell and stood for 5 seconds and walked Off. I saw this and went outside to see a truck parked on another street that was not even ours. I screamed for the driver and he completely ignored me. Got in the truck and drive off.

I bought a brand new bedroom set from these people a few months ago and it was the worst mistake I could've made. I have had a broken bed for a month now and these people do not care at all. They sent a tech to check the broken bed after the fact I sent them the pictures of the broken bed per their request on Via Chat since it is almost impossible trying to reach a customer service rep. I sit on hold every time for at least 35min before the calls disconnect. I have also tried the return phone call option but, no one calls me back at all. Well when the tech finally came out days after he came and within at least 3mins says,"Oh yea I have to order this part. I don't have it" I'm like, "Wait so why would they send you." He said, "Well I'm the tech to come check it out." I was still so confused because what were the pictures I send really for at that point. Well now I had to wait for a part to arrive.

There was an error made in our delivery; the wrong love seat was delivered. It is very difficult to reconcile the SKU numbers on your order/receipt vs what you saw in the showroom vs the furniture you receive. DOUBLE check the numbers before you pay. Correcting the error has been difficult and time consuming because customer service is nearly impossible to reach. Same with the store manager. Our only reliable contact was Linda at the Clearwater, FL store who also admits customer svc is hard to reach. It took 6 weeks to get the furniture, and another 4 weeks to get the error corrected. DOUBLE CHECK your own SKU numbers!

I am so disappointed.. I know that RTG is inexpensive furniture but I would expect it to be damage free no matter what the price. This is the second item I have purchased furniture that's required three exchanges. After they brought the bookcases to exchange the damaged ones I noticed they had black hand prints on them. The driver told me "not to worry that I could wipe them off!!!" Seriously, I can wipe off the dirt marks? As it was the second bookcases were damaged too and I refused to accept delivery of them. The old saying is "fool me once, shame on you. Fool me twice, shame on me." I will never buy from them again. I am currently fighting to get my money back. They don't even deserve 1 star.

TLDR: Emails went unanswered, phone representative (probably) lied to me, hours were spent on this issue. Good news is, I DID eventually receive my refund.

I purchased 2 recliners in December. By January the foot area was wearing and fabric was piling. Called and after hours of on hold time was given an appointment in early March. They blew me off saying they called to reschedule which they never did. Hours more of on hold New appointment end of March. After the inspection I received call and was told it is normal wear and tear and they will do nothing. This is same on both chairs and chairs were only a month old when process started. Also I paid for extended warranty. Throughout the conversation I was told it was because of dirty feel. Please I and my husband are grown people. I will continue to pay for a product that is inferior. Also they should stop using Covid as an excuse and just hire some employees back. Total waste.

Disastrous Delivery and Customer Service Experience:

We bought a sectional sofa from RTG about a year ago. The cushions break down within weeks leaving divots that don't come back up, the fabric has pilling and collects and holds dog hair. This sectional looks 10 years old after 1 year.

Ordered a twin bed online and had to wait months because of covid. On date of delivery bed was not delivered nor was anyone called. They claimed to have left a msg but nothing on vm. Called the company to set up another delivery time and the girl asked my name. Like most companies I gave the name of the person who made the order and then she asked account holder's name and I gave her my name since the bed was purchased as a gift. The rep told me I gave the wrong name even though I'm the one who purchased it and would not help me any further. Spoke with a supervisor who would also was of no assistance. I get identity theft but if I have all the info this is unacceptable. Very disappointed then they canceled the order. Tried to speak with multiple people which was a complete waste of time.

This company is a joke! Almost four months into trying to get furniture delivered that is NOT defective. 6 deliveries, 1 attempted repair, 15 phone calls. Worst part is they don’t care. Warning: Buy elsewhere!

What can I say about Rooms To Go? DO NOT, I repeat DO NOT spend your hard-earned money here. This place has a history of messing up people's orders across the entire country. I ordered a bed set, and they informed me that it will take a week and a half to get someone out to assemble. That was fine, as I wasn't working remotely at that time. The day they showed up, they assembled the dresser, but they informed me that they were missing screws. They stated they could not perform the rest of the already paid-for service.

I thought I was going to save a few dollars by choosing Rooms To Go. I normally shop at Gallery Furniture. I found better prices at Rooms To Go, and they extended 0% credit to me, which made it easier to make my decision. It has been a horrible nightmare ever since! I placed several orders with them. All of the orders were back ordered, most were a few weeks, but some were back ordered by 2 months! On one of the orders was a living room set, I had to wait 5 weeks for delivery, and in the meantime while waiting I found other end tables that were a better fit for the living room. I decided to call them and cancel only the end tables. I am still trying to reach someone to cancel these tables. I have been trying to reach someone in their customer service for 3 days! They don't pick up the phone at all! I sit and wait for over an hour at a time.

I purchased a new couch. When it was delivered found that three out of the four back panels were crushed. They brought out another couch a week later. This time only one panel was crushed. Requested that they come again with a couch with all back panels intact. They came a third time. This time all four back panels were crushed. I could never reach customer service because wait times were 45 minutes to an hour or more. I don't know because they never answered and I could never give more time than that sitting on hold so regret giving them $1,100 for something I could have got at Goodwill.

We have ordered entire rooms from Rooms to Go three times in store, and various pieces of furniture twice online. The first three full room deliveries were great. The first couple of Rooms to Go online orders were great as well. The last one was questionable. As you can see, I clearly have had no issue with Rooms to Go furniture, and the furniture I have now is great, no issues! It's the delivery itself that leaves a bad taste in my mouth.

I will never be purchasing from Rooms To Go again. Their customer service is horrible. I wait hours and no one answers, I wait for their call back system and no one calls back. I ordered a brand new $2000 couch back in November of 2020 and had to have it replaced three times already due to the lack of care and quality of their furniture, it came damaged every time. It's now March of 2021. I asked this time for their customer service to just come to pick up the couch instead of coming to fix it for the fourth time and they are refusing to do so. I do not have time each month to deal with Rooms To Go, who knew buying a couch would be so horrible and stressful. Stay away from rooms to go! On top of all this mess, my billing has been incorrect since we ordered the couch in November. WHAT A NIGHTMARE!

I had called the North Charleston, SC store about a particular chair that they did not have in my nearest location. Matthew ** assisted me on the phone. I was advised that they have the chair in the showroom to view. It was an almost 2 hour drive to the store from where I live. I found Matthew when I arrived and was directed to the chair and saw it was exactly what I wanted. Matthew had a fantastic attitude, was extremely helpful and even gave us a discount on the order to take back to my store location. Thank you for your great service!

By far the worst company customer service experience I have ever encountered. I have only had my RTG account since January 2021 and already spoke to 7 representatives without resolve and continuous pass the buck mentality on my account discrepancy. Once my account is resolved I will no longer do business with this company.

Hello, from the Round Rock Austin store, I bought the patio furniture set (worth $3000) and the items were delivered on time, only to find that more than 60% of the items delivered were wrong. Some items were missing in the delivery and some wrong items were delivered. The follow up experience with the store has been outstandingly bad. The agent (Nick **) that helped us place the order made all the flamboyant promises that he'd be able to correct everything but was not of any help. Only I got was confident promises that things would be set right (and I don't have to worry) only to realize that nothing happens after that.

We had ordered a sleeper sofa from there before and were very happy. When it came time to replace it, we once again went to Rooms To Go. After settling on what's available and within our budget, we picked a sleeper and it was delivered 2 weeks later. When we opened it up, we noticed the bar at the head of the bed was bent slightly down. Nothing seemed damaged and we figured it was designed that way. It slowly, and I mean so slow you aren't sure if your eyes are playing tricks on you slow, bent more and more until in the middle of the night it snapped and bent at a 90 degree angle. We couldn't get it to fold shut and when we checked we saw the hinges had actually broke on both sides. The metal hinges had broke!

Went to Rooms to Go and purchased a sofa back on 2/5/2021. They had the item in stock but could not deliver it until 2/17/2021. Having just moved in recently and sitting on a beanbag for a couple of weeks, didn't want to wait that long, but found that was about the quickest that any furniture store was delivering. The day finally arrives and I arrange to take off the day. They gave me a four hour window from 1-5. Around 3:30 they send me a text saying they are 9 minutes away. Then I get a call from their delivery department saying that the truck is too big. They refuse to deliver and say I have to reschedule.

I was drawn in by their great prices and financing as many others. I find myself in the same position as many other customers providing reviews now. I have a product issue and RTG customer service is impossible to deal with in getting a replacement based on the warranty. We've had numerous appointments scheduled for a replacement piece and the delivery has never shown. When we call, after holding for anywhere from 45 to 75 minutes each time, Customer Service tells us the driver did show and we weren't home - so basically they call their customers liars. We've done this dance about 5 times now. I'm on the phone again today as they were supposed to send a technician on 2/5 as they didn't want to actually replace the piece this time around!! Of course, the technician never showed. So, I'm on hold - literally 1 hour and 20 minutes on hold to demand a new box spring. Now, mind you, the box spring was purchased in June 2020.

We purchased a queen bedroom set and mattresses from Rooms to Go in November as my daughter's Christmas present. (She had been sleeping in her convertible crib!) We made full payment at the time of purchase. We were told the mattresses, bed, and nightstand would be delivered about two weeks later and that the dresser and mirror would be delivered in early March. At that point, I was very hesitant to order something that would take five months to deliver, but my daughter really wanted the set. The bed, nightstand, and the box springs were delivered on time. The "in stock" mattresses were not in stock when the delivery was made and came a few weeks later. The bedframe had a slight defect, so the store indicated that it would be replaced when we received the dresser and mirror.

I purchased a chair for a handicapped, ailing family member who resides in New Orleans on September 30th. 5 months later and I still do not have the lift chair that was ordered for her, nor do I have the promised credit back on my card. The initial lift chair that was ordered was too small, so we elected to exchange the lift chair for a larger lift chair. 2 wrong lift chair deliveries later and numerous visits to the store to pay more for the larger chair and I still have no closure!

We surprised our daughter with a bunk bed from Rooms to Go. We waited until the night before to tell her only to have her completely disappointed when they could not install it because they were missing a piece. They left all of the pieces scattered all over her bedroom and she is sleeping on a mattress on the floor for over a week while we wait for them to bring the missing piece and put it together. You cannot reach anyone on the phone in the customer care center or online chat. The manager at the store does not care and was a complete jerk.

Placed my ordered on 8/30/20. Got most of my order but coffee table was on back order. 2/6 was my date of delivery from 1-5, but now being told 6-8 pm. When I tried to get a hold of customer service to reschedule, was on hold entirely too long. I got tired of waiting. Very frustrated.

We went in to store and October 2020. We purchased the Orsini sofa and loveseat with electric reclining. With the package we also received a Cindy Crawford endtables and a sofa table. Sofa and loveseat are delivered within a couple of weeks. End tables were delivered in December. The sofa table was to be delivered the end of January.

Huge sign at entrance, "Pick a room. Take a 70in TV free," well not the case. The sign doesn’t say on selected rooms or selected merchandise. It has to be a purchase of minimum 1999.99, well purchase was more than double that. But turns out the room I picked didn’t qualify according to store manager. He said (Víctor ** store manager) that was by corporate. We both read the fine print and it doesn’t say on selected. Just pick a room over 1999.99. Nothing he could do. He even had me wait 3 days to get an answer from corporate. Or he said. I called corporate and I’m told the manager of each showroom handles that kind of situations not them. So they are just giving the customer the runaround for their misleading promotions, false promotions.

After reading the other online reviews I was very afraid to purchase the furniture I fell in love with at Rooms to Go. Because of how much I liked it and the price point I decided to take a chance. My experience in the showroom was usually positive but from reading reviews I was very concerned with whether or not I would get what I expected. My furniture was delivered today and everything was exactly as expected. The delivery was on time and came in the timeframe I was originally promised unlike other furniture that I expected to get in December and I will possibly get in March.

We ordered dresser and mirror for Belmar kids bedroom set that we already had purchased few years back from Rooms To Go, wanted to add-on dresser and mirror to our set. Alpharetta GA, store salesperson sold us different brand mirror by assuring us it will fit/match with Belmar dresser, but it's been 2 times delivered from December 2020, with wrong size and other time delivery person got us broken mirror, when we visited store, store manager was really rude and asked us to contact customer care to cancel/refund or other issue, I have been dialing customer care number regularly after staying hours, it will always automatically end up saying there is system issue, call back later, horrible customer service, we would never recommend Rooms to go products for their poor customer service and they keep discontinuing furniture brands, hope this review help others.

I love Rooms to Go, always order my furniture from there. In this instance, furniture was damaged and wrong box springs. I cannot get customer service to respond to me since November. Using their chat I have been disconnected on. I spent just shy of 10g on furniture and should get it replaced if wrong and damaged. Very disappointed.

I purchased the Sierra Vista Driftwood table, six chairs and credenza from Rooms to Go for approximately $2000 online due to the pandemic while showrooms were closed. Delivery was timely and professional. I hardly use the table since it is in a formal dining area. I noticed after Thanksgiving that there were some heavy scratches to the table. My children are grown and normal wear and use of a table should not have generated such visible damage to the table. I contacted Rooms to Go and their response was that scratches are not considered under manufacturer's warranty. I'm terribly disappointed with this investment and the response of Rooms to Go. I would not recommend the product or the store.

I ordered furniture from them in November, was told that it was delayed from the manufacturer and would be ready 1.18.21. 1.16.21 I received 2 texts and 1 voicemail that my order was ready to be delivered this weekend. 1.17.21 I received a phone call telling me half my couch is delayed from the manufacturer. Now they're saying it won't be available until 2.9.21. Now I'm hearing from people that they've had to wait 6 months for their furniture. Stop selling something you don't have.

My wife and I have a second home in Miramar Beach FL. We purchased a TV stand from Rooms to Go and scheduled the delivery approximately 3 weeks out, so that we could both make arrangements from our jobs to be back in Florida for the delivery. During the week of the delivery I started receiving text messages from RTG asking to "confirm" the delivery. I confirmed the delivery, via SMS all 3 times. Later, I received a phone call asking if we still wanted to confirm the delivery. I verbally confirmed the order, and they sent me a text message giving the date of delivery, and a scheduled time of the delivery of between 9:00 AM and 1:00 PM.

I have purchased all new furniture but after waiting forever to get it it comes broken, glass on mirror was broken, chair legs wobbly & recliner button sticks. Not happy with this company. It is poor quality.

I purchased a cabinet in Aug 2020 but received it in Jan 2021 with the wrong color and wrong model. I called the store customer service to ask for a discount. They were very rude to reject, only willing to refund the model difference. I wasted so much time purchasing this cabinet. I will never go back to this company anymore. The company is not as same as before, they are dying.

We purchased a $1,900.00 Cindy Crawford living room set. They sold me on a 3 year warranty, told me it covered everything from manufacturer defects to spills and stains on fabric. That was not accurate. One year and three months after purchase our fabric had severe pilling and the right side of the internal frame tore through the fabric on the bottom and fell out of the couch. When I contacted Rooms to Go which took them 2 weeks to call me back after I waited multiple times on hold 25-50 minutes at a time and left my number on their call back service to no avail. I was given another place to call, Fortegra for my warranty. Took 2 months for them to come out and check my couch, when they did they said it needed to be replaced due to frame issue.

I purchase a split king adjustable mattress and base. It was delivered November 13, 2020. This bed is the worst bed I have ever slept on in my life. The mattresses wouldn't stay close together and it caused a gap in the bed and while I'm sleep I roll over in the gap. This cause me to presently have hip problems. I contacted the store in Conyers GA where I purchased it from and was told I had to keep it for 30 days then come into the store and lay on other mattresses and choose another one on the 30th day.

I spent quite a bit of money on a leather living room set. I had a small scuff on the recliner and called customer service. I only wanted them to make note of it but instead they switched out the recliner for a new one that was unblemished. Thank you to Brenda and Shelly who provided excellent customer service.

We started buying furniture from Rooms to Go in Austin and we were very satisfied. We liked everything we bought and, most importantly, they were delivered on time. In Houston, none of the items were delivered on time. It takes months to get them delivered and then, few days before the 'great day', they call to say the item is out of stock. So, we go again to choose a new one. After waiting eagerly for it to arrive, it turns out to be of different design and fabric. When we went to complain at Rooms to Go, they told us, "Go home and we'll call you tomorrow." That never happened. And if we try calling, it takes hours. This situation has become unbearable.

In March 2020, I purchased a reclining sofa set from Rooms to Go and in less than a year, the frame is falling apart. I tried to call and get in contact with customer service but was on hold forever. I decided it would probably be faster to send an email. A week later they get in contact with me and said they would send out a repairman. The repairman came out and said that he could not fix it and that the company would replace it since it is within a year of purchase.

Waited 4 hours on a Saturday for a delivery. After waiting I got a phone call that they are going to be late and outside the 4 hour window. I could not wait any longer and asked to make arrangements for a new delivery date. Waited 2 hours on hold. When I finally got through a few days later, I was told my next delivery will be in 2 months. I cancelled the order. Never ever deal with such a lousy company like Rooms To Go. Rooms to Go can go somewhere.

I had an order delivered last week. The gentleman delivering stated that all the boxes were there, however, his app was not working for me to check and sign off. That night when we went to put the bed together for my daughter, we noted that the TOP and BOTTOM BED RAILS were missing. I called the very next morning and the lady I spoke with stated she was trying to get an order in but was unsuccessful. I have called for a week straight now and have gotten no answer nor a call back. My daughter has been sleeping on the couch and her room has been a mess due to this issue. This is the worst experience I have ever had with a furniture company, the response time of the customer service team is basically nonexistent and I am not sure if I will ever purchase from Rooms to Go again now.

Don't do business with this place. I was offered a store credit, but when I used my credit, they added it back in to my original invoice. The way they do the paperwork and move money around is very shady! I needed to buy a dining room set and planned on paying cash. Since I was screwed over before, I asked for a discount on the dining room set and was told no. Not even to keep my business would they do anything to help make this right!

Purchased an entire living room suit, rug, lamps, sofa, loveseat. After taking months to get here, coffee table had a piece of wood missing so trucker driver said Cust Svc would call us to replace. We had to call them. 45 and 50 minute hold times on phones. Finally got a call to them answered and they had to send a tech out to look at the wood who then said RTG would send replacement in another month. While waiting, 1 of the lamps stopped working. Another tech came out who said, "Yeah, it's not working and RTG will replace." Still waiting on that replacement. One month later, the rug is having yarn pieces just fall out all over the place.

We purchased a sofa and loveseat a month ago and the frame on the sofa was making some loud popping sounds. They sent a service technician to inspect and he said that the frame is broken. Customer service agreed to replace it but it’s on back order for at least a month and just found out it could be longer.

Extremely poor customer service. They messed up on an order I placed which had a month long wait for delivery. On the day of delivery I called to check on the delivery time. After waiting on the phone line for an hour and 15 mins I was told the order was never put on the delivery schedule. The earliest date was a month later... Yes another month wait! Totally unacceptable! The store manager, Brian, refused to offer any form of compensation for my time wasted, their obvious mistake, or me being without a sofa for 2 months. I have never seen such poor customer service. Do not shop there. Rooms To Go has a lot to learn about pleasing the customer and providing an excellent customer experience.

Rooms to Go advertises that if you buy a mattress and pay for the delivery they would take a way old mattress at no additional charge. The website says 'We do not offer removal of existing furniture items, however, we do offer mattress removal with the purchase of a new mattress. As long as the mattress you are replacing is not heavily soiled, we are able to remove it at no additional charge.' Our mattress had stain on it but was not heavily soiled. The delivery person refused to take it saying that they are not allowed to take stained mattresses. This contradicts what rooms to go is promoting on their website. Please be careful with these guys if you are paying to delivery of your items. Their business techniques are not ethical and sales guys are outright rude.

Bought a couch and love seat in 08/2019. Took months for it to arrive. Within 6 months, it was falling apart internally - took a month for technician to come out. Deemed it was defective spring assembly. Had to order a new (different) couch. Chose a sectional and paid $1000 more - hoping it was better quality. Wrong. Within a month, new couch doing same thing. Took a month for them to send technician then called the day before and said there was no technician to send and said we could get it replaced - in TWO MONTHS. Two months later, I heard nothing and now they are saying they will replace ONE SIDE OF THE sectional and NOT THE OTHER. EVERY TIME I call, it is over an hour wait. This company makes JUNK and does not stand by their product. I have never heard of such poor service. DO NOT BUY their furniture.

I am reasonable, ethical and honest. In short, I’ll state the facts.

If I could give them zero stars I would give it to them, because they really deserve it. The first time my husband and I bought a dining room, I got a broken chair, the wrong bench, and some other defects, then we bought a bedroom set, the chest came with a broken leg, the dresser and part of the bed scratched, they really don't have quality, they last a lot to do the deliveries and if you have to change something you have to wait almost a month to change it, the worst experience, I do not recommend them at all.

Two of our dining room chairs had to be replaced. They were scheduled to replace between 12-4 pm. Got a text at 12:30 stating they would be here in 50 minutes. Never showed and never heard from them. Have left several messages for manager and never receive a call. Wife has left several messages for manager without a return call. Their customer service line has you on hold for over and hour so final tried the callback option. Suppose to call back in 15 minutes. Never got a callback. If you want poor quality furniture with no follow up and no customer service, then this is the place for you.

I purchased sectional sofa with Rooms to Go. They delivered and damaged my wooden floor and saying they didn’t do it. I noticed and showed to them on the same time when they assembled my furniture, but they lied to the customer support team that they didn’t do this at all. Rooms to Go also support them and after many visit to the store and customer care discussion they simply said, "We cannot do anything." Delivery guys are so reckless and don’t care about the furniture at all. I won't buy anything with Rooms to Go anymore and also tell my friends & neighbors not to buy anything at all because of delivery and customer service.

Jennifer ** has great customer service. That's the only good thing I can say. Bad quality furniture. Poor customer service. Poor management. 3 matching tables set did not match. 3 different deliveries had to be sent back bc of multiple missing parts. Was informed that the truck was loaded backwards on everyone of our deliveries. Entertainment center is a not put together. They left a bag with all the screws in it on the back of the entertainment center. The tech can't come out to fix it for a month bc they are too busy. Multiple phone calls we made by me and my husband and we were talked to poorly. Please don't waste your time and hard earned money on a business that cannot provide the basics such as good customer service and giving you quality furniture. Don't waste your time here at all.

When a process starts well and turns horribly wrong...you would just expect someone to step up and follow through with their statements. I'm writing this review as I have now been on hold with the store for over 20 minutes without speaking with someone. We ordered a sectional and waited several weeks for delivery, which we understood completely. The delivery finally came last Saturday and the delivery team never even took it off the truck. They first complained about having to walk it up the driveway hill. Then, they stated they would not be able to fit it through the front door - without ever even trying. Again, the sectional was never even taken off the truck.

Nightmare from the first day we walked in. Sales lady annoying almost like a stalker. Finally found a sectional pillows rug artwork. All pieces came a different times so dye lot didn’t match. Pillows didn’t match. The delivery man carried furniture alone on his back and almost broke my patio lights. Try calling them after with issues. 800 number doesn’t answer. The sales lady missing in action cause she knows what a disgrace this store is. Being billed for items not received. Billing numbers all wrong. If I could go back I would have driven right past this operation of hell. Everything I ordered is being replaced but who knows what will arrive.

My husband and I purchased a bedroom set (Handly Manor) from Rooms to Go in August of 2020. We chose the dual adjustable beds with dual remotes. We didn't know it would take 2 months for the furniture to be delivered until we completed our transaction. Even though we were disappointed with the delivery time, we accepted. Our furniture finally arrived on October 12, 2020. The movers dropped the dresser at the front door breaking a part from the dresser. (It's all on my Ring doorbell camera.) The head mover picked up the broken part and tossed it out into the yard. When the dresser was finally placed in my bedroom, I waited to see if the movers would mention the broken piece. No they did not, so I told them I saw the piece break off and I wanted that noted.

I am 70 years old. I am not stupid until now. I purchased five rooms of furniture nine years ago from Rooms To Go. All went fine. In October I purchased an entire living room set and it was delivered all three pieces defective! New pieces were delivered to replace and they were defective. I tried for weeks to call customer service leaving my number for a call back. I finally had to drive to the store and the store had to put a work order number in to call me and that took a week. I was told pick something else out because the original was not available. Picked new out just found out a week after ordering will not be available until March.

Purchased supposedly a leather sectional reclining sofa for over $4,000 and the headrest is pealing after 8 months of use. They will not replace. We purchased a leather sectional reclining sofa and spent $4,000. Upon delivery, headrest had seam coming out so they replaced it. The same headrest after 8 months of use is pealing/discolored. The repairman said it should not happen and said we'd receive a new one.

We were shopping for a couch at the Rooms to GO Outlet. Everyone was great and friendly. They processed my credit fast also. We selected the couch, which is in good condition to resale, however I feel was close to retail price brand new. They have a 3rd party delivery service which was surprisingly fast. Offered same day delivery that actually was 2 hour delivery. The men were super careful and offered to set it up. The reason I rate them a 4 is because the 3rd party in store credit card had a huge interest rate which doubled in price for the used furniture that was overpriced. We made this purchase as a last minute decision. I feel we would of waited, we could of got new furniture for the same price.

Inferior furniture Rooms to Go is selling and at astronomical prices! On 09/10/20, we ordered nightstands along with bedroom furniture consisting of a headboard, footboard, sideboards and two lamps. The nightstands were on backorder. On 11/27/20, we received the two nightstands damaged. We refused the items due to damage, poor quality and inferior material used. The bottom of the nightstands are unfinished yellow pine slats glued and nailed together. The company's delivery people (Company) would not take it back. The Company took pictures of the damage, put them in our garage and left.

I moved into a new property and spent almost $15K at Rooms to Go (and Patio) to buy some new furniture for my home. One of the things I purchased was a dining room table, chairs and bench on 10/17/2020 and was promised a delivery date of 12/01/2020. On 11/30/2020, I received a text message confirming the delivery time period and when 12/01/2020 arrived, I waited excitedly throughout the delivery period for the merchandise to arrive, but it never came. I went online and discovered that the company had changed my delivery date to 01/07/2021 without even communicating with me!

We recently bought a sofa from Rooms to Go ($1500) and we purchased an insurance plan with it as well. After about 6 months, we began to notice manufacture damage issues (Warping of both armrests, cracked frame, ripping on the sides of our seat cushions etc.). Good luck if you are trying to call them to create a claim, the phone number will ring for an hour and then hang up on you (we tried over 10 times). Finally we caved and drove 30 minutes to a store so that we could speak with someone in person. Bad start.

Updated on 11/26/2020: My son buck bed set. It's been over a month and this is what I still have. The delivery/assembly crew, customer service, and corporate representative was horrible. They didn't take no responsibility. It's all the customer fault. So nonchalant, no care for the customer. My son is without a bed. Has had no bed because we decided to purchase his bed from Rooms to Go and give his old bed to someone in need. But for over a month, my son has no bed. And that make a mother pissed????

I purchased 7 years ago a dining set from Rooms To Go. It was in my se one home in West Palm Beach FL. The furniture was hardly used. I used one chair to seat at my desk and computer. That is when the cover started to disintegrate. Don't purchase dining chair from Rooms to go. Their replies, "We only guarantee our furniture for 3 years."

They always says something is on my credit report but when I call the specialist they say, "Your credit is average for you to get anything you desire." I believe Rooms to Go is somewhat prejudice to me and they needs more experience and handling customer service care.

Horrible. Furniture comes with a ONE YEAR WARRANTY. And... let me tell you, that is about how long the furniture lasts! We spent $2000+++ on leather theater seating set with ottoman. I have gone around and around and around with the different departments... and in the end they are of NO HELP. Here's the short version: If you need furniture that lasts only a year, this is where you want to shop. Otherwise, move on. JUNK!

We bought a bunk bed set. Paid upfront and delivery took almost 4 weeks. There's a part of the stairs missing and they were supposed to deliver it, well it's been 2 months and nothing. Kids love the bed and they put it together wonderfully.

Rooms To Go should of been my first pick to buy furniture from the start. Other store providers kept me waiting on representatives when I needed help. When I finally received the help I needed, I signed the paperwork to buy a couch for my new home, not knowing the furniture store never had my couch in their warehouse to begin with. Basically put a deposit down and wasted my time for nothing. Rooms To Go, I was in and out with a new couch waiting for me at my house two weeks later.

We bought a dual electric recliner and 2 new dressers for our bedroom. We set up an easy payment plan and even got the extended warranty for the recliner. That proved to be a good move because the motor stopped working and we needed it serviced. They promptly came out and fixed it.

Purchased the brown leather sectional still being sold today as best seller. Paid over three thousand dollars and still making payments. The so called FORTEGRA guard it protection plan ripped us off! Made a complaint within a year, someone came to house and said it will be replaced and haven't heard from them. FAKE OR BONDED LEATHER STAY AWAY FROM!

JUST GO LOOK AT THEIR COMPLAINTS ON BBB (Better Business Bureau). I spent almost $3k and waited 3 months for this sectional only for them delivering everything incorrectly. The only thing they got right was the chaise in the corner. The armless chair isn't reclining and...as you can see...the main chair for the couch is facing the other way...We waited 3 months and they couldn't even put together 1 full couch correctly. The delivery guy just told me to expect a call at 8am and rushed away. Never got that call by the way. Now they're saying February 2021...AND pay an extra $200 for the reclining armless chair. Just read all their complaints it's ridiculous. Also, NO RETURNS and restocking fee. BEWARE. Choose better. Badcock Furniture is quality. We just did Rooms To Go for the couch since the size was perfect and it reclined for my wife and I both.

They have nice sales people and somewhat affordable furniture. We have purchased 2 living room sets from them. What really helps is the 60 months no interest payments. The furniture quality is pretty decent. I would buy from them again.

I accept the blame for this one. I did not investigate R2G before my purchase. After investigation, I found that 72% of online reviews are 1 star. Many of the reviews report massive delays, broken furniture, receiving refurbished (rather than new) products, a lack of response from the company, and poor interactions with the Customer Service Department. I had my own experience yesterday. After an extended wait for delivery, the day finally arrived. The delivery time given was 6 pm to 10 pm. I thought it was odd, but we wanted our furniture. When the time frame changed to 11:30 pm to 12 am, I tried to call Customer Service. After waiting on hold for over an hour, the first-line representative offered nothing.

This is the worst customer service I have experienced, bar AT&T. I purchased a component sofa with chrome legs. It arrived and the guys brought it up 3 flights of stairs, only to realize the legs were missing. They looked terrified I would tell them to carry it back down and said they had contacted customer service and I would hear back within the hour, so I signed for the delivery, thinking it would be a simple matter of getting legs delivered. Waited days and no response from company. Called and spent endless time waiting to talk to people. Was told legs were ordered & I would hear back with est. delivery.

On 02/15/2020 we purchased a sofa at Rooms to Go, sorry to say how dissatisfied we are, just like thousands of victimized customers. We have made contacts with the R2G, and they do not assume responsibility for a credit nor an exchange for a non-defected piece of furniture. I just called my credit card and they explained me that it has passed over six months since the purchase and that there is nothing they can do for me in respect of this damaged furniture. I will continue whistle blowing until Rooms To Go assumes responsibility. Rooms To Go, gave us the run around so that the the six months would pass for any disputable claims. On 10/17/2020, I called this number 1-800-340-4961, the one lady from customer service told me that I could throw away the furniture outside our home. I think this person's photo should be in the Billboards on I-95 and all mayor highways Nationwide.

Went to the Pensacola store on 30 July 2020 to purchase a mattress. Bought one with the agreement I could exchange it if my wife was not satisfied. She wasn't so requested an exchange on 21 August. Paid for an upgrade and it arrived on 22 Sept but damaged so I sent it back with the driver. I called customer service and left a callback number. Today is 11 November and I have yet to receive a call. Called the store and finally arranged (after dealing with a rude, condescending salesperson) for another delivery on 15 Oct. On 12 Oct they called and changed delivery date to 6 Nov! I called the store and "a" manager said she would have an upgraded mattress sent the next day. Hasn't been delivered as of 11/11/2020!

So my sales person was great and picking out the furniture was fine. But the delivery process is absolutely and appallingly terrible. First of all it was a month long wait to even get my furniture. We had to schedule three different deliveries as items became ready. One of the deliveries was supposed to include my nightstands as well as my couch. They delivered the nightstands, and when I asked about the couch, I was told it was "on another truck". Turns out, that was untrue - when I checked the invoice, it had been marked as delivered. Contacted customer service and was told that only was I not allowed to pick it up, I would also have to wait another two weeks to receive it even though it was their mistake.

The fabric started pulling away at the seams 1 year later and after I called them they told me it was not covered under my warranty but before my purchase, I was told that if anything happened to my fabric or anything they would replace it if they couldn't fix it. My family witnessed this conversation. Now they say there is nothing they can do. This is poor customer service. I paid so much for it because I wanted quality.

We received our coffee table and end tables and when the movers pulled the coffee table out, the box was damaged. When the table was pulled out, it was damaged too. Apparently the store said to deliver as is. Why would anyone send furniture to someone who is paying a lot of money first off and then receive it damaged??? Not OK!!!!

Rooms to Go should be shut down for how they are conducting business. I purchased an electronic loveseat recliner from them on 9/6/2020. My husband just had surgery to repair a compound fracture of his knee, hip, and femur bones. The recliner has a function where you can set a memory profile and with one push of a button it goes all the way down. Then when you get back in the chair and push the button it supposed to take you back to the memory position. Well Rooms to Go delivered the loveseat on 10/8/2020 as anticipated (one month later!). When the delivery driver came, he pushed the buttons to show the chair moving. No one was sitting in the recliner when he demonstrated. He did not know how to set the memory profile.

I ordered two large pieces of furniture from Rooms To Go and received them in May 2020. The entertainment console arrived damaged; a shelving unit inside was broken on both sides. I emailed and waited weeks for a response. Finally responded and asked for detailed description and pictures, which I gladly sent along. Fast forward months, still nothing. I emailed again and was told covid19 was making things slow. Ok, I'll give you some more time...covid19, I get it. Fast forward to Oct 22nd and still no replacement. I emailed and complained AGAIN. 2 days later I get a package, I assume it was going to be my long awaited shelf replacement. No, no it wasn't. They sent the entirely wrong shelf. I will never buy from them again and I would never recommend Rooms To Go to anyone, ever.

I’m so overwhelmed by my total experience from RTG! My family & I relocated to FL over the summer & was moving into our place end of Sept. So the backlog of our furniture that we paid about 10K for was okay. We even agreed to receive on different dates well into Oct, Nov and Dec. So our first batch of furniture that was delivered as promised right when we moved in. Delivery showed up at 6:15AM. Yes. Slamming on the door not expecting anyone then asking if we paid for assembly (no we didn’t not for our couch and dinette) - I was told by the sales man that save our money they drop right to the front door. I was leaving while they hugged and puffed moaned because I refused to pay them 80$ cash so they can walk up some stairs to do their job. I walked down the stairs and the man smashed the 2 hall lights and just kept walking with the couch pillow. I was extremely embarrassed having to explain to my manager and pay for the repair.

Rooms to Go was the WORST furniture buying experience I ever had. I purchased a counter high table and two extract stools. It was suppose to be completely black with gray fabric on the seats, it was black and brown due to it not being completely painted. I had to have the stools replaced 3 times because they were used, and the table once. They finally sent out a Tech who also agreed with me on the condition of the wood and paint, but went back to the office and wrote a different report.

First let me say the customer service in the store is excellent. But that’s where it ends. I had to wait almost two weeks to get my items delivered. I purchased a dining set, two door cabinet, end table and lamp. I paid roughly $1,700. I also paid additional to have items assembled. Delivery day came my table was assembled, the delivery men acted like they didn’t want to do it. Left abruptly. I had to run out to truck and let them know I was missing the cabinet. They got it off truck, carried it in my house and told me they could not assembled because it was damaged and left it in my house! Mind you this item is kind of big. I finally reached customer service after holding on over an hour. They told me they could exchange in two weeks. I was livid so they made arrangements next week.

I spent a lot of money on new patio furniture. The store was short staffed when we bought the furniture. The person who was helping us, had to help like 3 other people at the same time. This was frustrating because it extended our transaction time. We opted to pay for delivery, but not assembly. Thank goodness, $200 for unboxing would have been pretty deep. The product came and we “assembled” it. Part of the sofa was damaged, it was also missing webbing and the table was chipped. And they delivered an extra fire pit. I called the customer service number. I sat on hold for four (4) hours, then the phone picked up and said, "We are sorry we can’t transfer you at this time."

After placing an order online for a total of $1360 with the amount to be taken from my Rooms To Go Card, the amount was deducted from my regular checking account instead. After hours on trying to get through to make the corrections, my order was cancelled only after filing a dispute with my bank. My bank provided me with a provisional credit and after the dispute, the total was refunded back to Rooms To Go who then only refunded me $999 of the total, and is holding on to the balance of $360. I reached out multiple times to Brittany ** and other staff members who have been less than helpful. My order was not adjusted in any way so why would is Rooms To Go holding on to my refund? No one seems to know. Staff seem not to be knowledgeable about the company or their department. It’s shameful that they think they can do this and get away.

I am writing this review as a very dissatisfied customer. I recently purchase a six bedroom home and was looking forward to furnishing it. In August 2020, I purchased near $14k worth of furniture & all of the pieces I've received were damaged. Not to mention, my daughter received her queen bedroom set this past Friday, 10/9/2020, and after examing the items, all 4 pieces to her set is damaged. She has been waiting for 2 months as well and now this. OK, now going back to my issues, due to COVID-19 delivery time is longer, which I clearly understand that so I waited patiently. To my despair, all my pieces have some type of damage.

I purchased a bedroom suite in late June and on 2 separate occasions I was given my time frame and the first time I was given a text the morning of that my delivery schedule had been moved up. Well I couldn’t be there as I hadn’t made arrangements for that time frame and so I finally get through to customer service and against my better judgement I give them another chance and yesterday it was suppose to arrive between 12-4. I get a phone call at 11:51 stating it’s been changed to 4-8. That was still doable had they arrived by 6. At 6 pm I got on the app to track and the eta is 7:55-8:25. Now this is unacceptable so I am forced to message a number on the website as there is no other way to reach anyone.

I would give them 10 negative stars if that was available. THE ABSOLUTE WORST purchase experience we have ever had. Don’t take my word for it, just go and read reviews across the internet about them. I won’t make this long. They never called me to give me a delivery window ahead of time OR give me information on how I could get that on my own.. They show up the day of at 8:00am and since we had not moved to the house yet, no one was there. When they called me I begged them to leave the two stools on the porch and that I was 10 minutes away; she said the driver will not leave it. I spend two days, 6 calls trying to go and get them myself. The first 5 people told me that as soon as it’s back in the warehouse, they will be able to reschedule delivery or make arrangements to pick it up.

Customer Service from the "Presidential" group is HORRIBLE!!! This is the second time ordering a product from Rooms to Go. Since my first encounter was positive, I decided to order "online" a loveseat, with console, from them. Needless to say, the service received was DEPLORABLE, and I was kept on hold approx. 30 minutes each time I called to check on my order (4-6 calls total)!!! LET ME PROVIDE A BRIEF HISTORY...

My husband and I were looking to purchase sofas, bedroom sets, dining room as we just moved here from Colorado and were in the process of purchasing a home. We were told by the sales guy to put a deposit down to ensure our furniture was available when we were ready to complete our purchase which was after our closing in a little over a week. We told him we needed to call our lender to get approval for a large purchase. He then said it’s not going to matter just do it and that he needed to hit his quota for the month the was the last day of August. I was very turned off by this and left my husband to deal with him.

HORRIBLE! Don't waste your money. The dining room table we bought was trash the moment it was delivered. You can't even set a plate on it without scratching it. It is chipping all around the sides. It is cheaply made obviously. But that is not even the worst of it. The leather couch we bought came with cup holders that have a USB port. Well, it got so hot it melted and almost caught fire. It could have burned our entire house down. contacted them about this only to be told that the soonest they can get someone out is NOVEMBER. ARE YOU KIDDING ME???? We can't even recline in the seats, or turn it on at all without the possibility of a fire, and it is going to take 2 months to even get someone out here to check it out and see if they are going to replace it??

Long Story... Bought furniture for my kids' bedroom. Delivery was in parts, depending upon the availability. The last item delivered was after 6 months after placing the order. First items received - damaged, was able to get hold of the support and placed the replacement order. Received new item but again damaged along with the 2nd item, which was also damaged. Called again, and placed the replacement order. Received the replacement but damaged again. Now, called the support couple of times, no response. Opened a ticket using chat still no response. Emailed couple of times, no response. Then called again no response. We haven't used any of the items till now. They are just sitting in the room, since delivered. Don't know, what else to do...??? Will I ever get a response. I understand that they are working with very less staffing but I'm sure, they had 2 mins in the last 1 month, to respond to my request.

I purchased chair and sofa, they missed the delivery time frame they said they would deliver. I couldn't wait past the 4 hour window. I called daily for 5 days, waiting up to an hour on each call to finally get hold of customer service. I now have to wait an additional 6 weeks for delivery of my chair and sofa, after already have waited over a month for initial delivery. If I could, I would have purchased somewhere else.

Purchased a couch, loveseat, and rocker recliner on 8/28/20. Sales lady was great except for not knowing a rocker recliner can be electric and instead of saying she didn't know, she said that technology hasn't came out yet. Delivery of furniture and the delivery guys were great, but the condition of the recliner was not. They made a note and I was told a replacement would be out within a week. On 9/11/20, my replacement came as promised, through a 3rd party delivery. The replacement chair was in worse condition. The 3rd party had no paperwork and their dispatch told them to bring both chairs back.

I ordered a sofa and loveseat from them and had two free day delivery with them. The day of delivery came and I stepped in the bathroom for less than two minutes and missed the call that they were here. They did not even wait and got a call from a 1800 number to reschedule. I called immediately after and they said my order was “locked” until 4pm the next day. The next day came and I called after 4pm and the order was supposedly still locked and the rep offered to call me back as soon as it got unlocked. Never got a call back from him. So the following day I called again and that’s when they told me they couldn’t deliver the loveseat because it was no longer available. So I asked what happened to it if I paid for it and it was on the truck for delivery. The rep told me that the items are only held on the day of delivery. Meaning if you miss your delivery time then they sell your item again!!! My item that I paid for was sold to someone else!!!

Rooms To Go has been THE worst furniture buying experience I have ever had. I completed my purchase for a bed set online on August 17, 2020 and my delivery scheduled for Friday September 4, 2020. I moved into my new apartment on that date and the bed was scheduled to arrive on that date for my kids to sleep. On September 3, 2020, I was given a time frame text from Rooms To Go which was listed as 1pm-4pm. On Friday September 4, 2020, I waited at the new apartment expecting their arrival. Around 3pm after not hearing from them, I checked the tracking portal and time was updated to "5pm to 9pm" as my new expected delivery time.

A shipment for an order of mine was delivered while I was on vacation. By the time I returned home from vacation I realized that it was the wrong item. However, per their Customer Service Rep, it was seven days past their 48 hour return notification period, therefore, they could not nor would not do anything and I would have keep the wrong item and “eat the cost”! I proceeded to write an email to management explaining the situation with the hope of at least an exchange. As of today 9/12/2020, I have not received any type of response and it has been more than eight days. With this said, I would “warn any consumer to be very cautious about ordering anything from Rooms to Go!” They have surely lost any future business from me and they can bet that I will be alarming all of my family and friends about their “poor service!”

Save your money, shop around, do your homework. The furniture was not worth it, my sales person did not disclose important facts like “do you want these items set up” etc... I’m in tears with damaged furniture and no one to help me move these heavy damaged pieces. Pls, shop somewhere else.

We bought $5000+ worth of furniture. We received the bed only and were told the rest is back ordered another month...and the lamps are out 2 months. Would have been nice to know BEFORE we paid for it. I see why they get such horrible reviews. We were told everything was in stock except the lamps, which we were fine with waiting for those. If you have a time line..DO NOT go here. They will promise, and not deliver.

Ordered a bedroom, first delivery had missing pieces.. Waited again a few week. The rest finally came. Months later a lead paint recall. Delivery day comes, two separate phone calls prior confirming it, Spent a whole day waiting to get a call. There was a glitch. Won’t be delivered till tomorrow!! Tomorrow is here and delivery time window has passed without a phone call!! Call customer service and all I get is, "We understand ma’am..." I guess I’m supposed to stay home indefinitely? Poor customer service from this company!! I had ordered from here in the past and was pleased,, since this last time something must have changed because feels like they do not care At all!

We have been loyal customers for years and so has my mother. We purchased an expensive living room (leather) set. Where my husband sits and his bald head met the living room set, there is a brown color, and there are other areas too. I had extended warranty and went through Rooms to Go, submitted pictures over and over again, and never heard back. So disappointed because their furniture isn't cheap. Super sad and no one ever called to acknowledge anything, every time I call to check on the status, they have me re-do everything.

They charge your card at purchase date and then no longer care what happens. I waited two months for delivery of my order and the Sofa was missing on their truck. Now they say I have to wait another month for the sofa. None of the customer service care reps care and won't let you speak to a manager. HORRIBLE!!!

My family recently purchased a sectional sofa from the store in Baton Rouge, LA. It took 3 people to answer basic questions in the store and then we had to stand in a queue like we were in a grocery store to pay them thousands of dollars. The pieces were delivered and one area was missing all of its legs. After calling several numbers repeatedly with no answer we were finally helped to be told they would expedite them. Two weeks later we received 5 out of 6 legs. Let's see how long it takes to get the 1 leg so the family can finally sit down together. I recommend driving past the store. It's not worth it.

I made a purchase for my new home thinking let's do Rooms To Go. You see it on TV they must have good furniture. I bought a Bedroom set that before 90 days was up the whole piece of wood that the frame connected to broke and after paying careful attention we found out that every other screw was missing and the ones that was left in it was stripped. Which when the tech came out that was also his finding. The kitchen table to the set we bought was peeling almost within about the same amount of time. Understand me I am still making payments on these items. Not only am I paying on time, I make (2) payments when I do (Covid Virus or Not)!

I received a very damaged sofa with stains with an attached Tag that reads Remarks: "Sofa Dirty, Stained Overall". I have reached out and they haven't replied about correcting the situation. I have filed dispute with my creditor.

Rooms To Go is prompt and friendly and will say anything to get your money. Afterward they already got you and don’t care. You wait months for your delivery then they contact a week prior you to let you know when they will deliver. So the day before I sold my living room set to make room only to be contacted 2 hrs before closing I would only receive a partial delivery. That’s when the battle for a refund began. Horrible customer service.

Waited 6 weeks to get our new couch and love seat. Delivery shows up and wrong brown couch with a grey love seat. Really?! Delivery calls customer service, customer service calls me and immediately puts me on hold for 10 minutes. If you think I was mad before, I Am really mad now. So my husband and I go down to the store and ask to see the manager. She comes out and says can I help you? We had to ask her if she was the manager and she said yes. Notice she doesn’t give us her name. Immediate attitude from her.

Rooms to go furniture is trash. The customer service is horrible. I purchased sofa, bed, and dresser spending over $3,000. After two years of normal use, the bed headboard and drawer skins start peeling off. Please review enclosed photos. Please do not waste your money for trash. I hope future RTG customers do not suffer as I did.

My delivery was this morning. I was sleeping at the time, but my husband was here to accept delivery. One of the chests was damaged and had to be put back on the truck. When I examined the second chest, it also had damage. On the back, there is a gaping hole about the size of a fist. I cannot wait another month for a delivery. We were redecorating the room in anticipation of guests coming in two weeks. Without the chests, we have a huge problem, both aesthetically and functionally. Rooms To Go said it will be a month and a half before the new chest can be delivered, which is just unacceptable. I asked if they could deliver 2 new chests and take the other damaged one back at the same time, and they said no. So when they deliver the one chest, they will take the other and I'll have to wait another month and a half to get the second one. WHO DOES BUSINESS LIKE THIS???

I bought two sofa sleepers and a desk on promotion. The sofa sleepers are zero percent for 5 years and the desk 0 percent for two years. The desk drawers do not close all the way anymore and the chair had to be repaired when a screw under the leg fell out after one year of mild use. This is the Carpathian desk and chair and is supposed to be the heaviest and most sturdy. The sofa front fabric is rolling and the cushions are already wrinkled. I do not have children or large dogs. The quality does not last more than 2 to 3 years with mild use. Then at the time of sale, they get you to buy some credit protection that absorbs the payment so you end up with half the amount due within two months to avoid 30% interest. Their credit is through Synchrony bank and I would have expected more integrity with this credit company. The quality is crap and the credit through the bank is deceptive.

Purchased items in May. Promised delivery in June. I called to check on delivery and was told my delivery was pushed back until August. No call, no email, nothing. Now I get a message that delivery was pushed back again until September. Horrible. 5 months!!!! Do yourself a favor and do not buy here.

I have been a Rooms to Go Customer for over 20 years and to this day haven't had no bad experience with them until I purchased this Sofia Vergara white livingroom set that nobody sits on, ans it's starting to crack without anyone sitting on it or touching it. Can someone please explain to me how and why if no one sits on the furniture why would a good quality furniture start to crack for no reason at all. A representative from rooms to go came to look at it and said they would replace the sofa just the sofa but not the entire set.

6 hours late arrived at 12 am! Today I was supposed to get a couch delivered that I ordered a month ago. Two days in advance they give you a time frame. My time frame was 2-6 pm. At 6:30 pm, I call customer service to find out the status. They were closing so the delivery manager was going to call me back because they could not get into contact with the delivery driver. At 8:30 pm I get a call saying the delivery driver started his route late and was doing it backwards (I was the second stop). That he will be there between 8 pm-12 am.

I paid cash for living room furniture and was told it would take 2 months to arrive. I was OK with that. Two days before delivery they called to verify it will arrive on time. Salvation Army came to pick up my old furniture the next day. At 6 am the day of my delivery, I received a text saying that my new furniture will arrive at 7 am. The truck arrives on time, my furniture is not on the truck. The driver was very nice and apologized but still NO furniture. I called customer service and waited 30 minutes for someone to answer. They told me that my furniture is on back order and cannot be delivered for another month. That's when I go on vacation. I am fuming mad and will go to the store and demand my money back. I have no furniture to sit on and will go to another outlet that knows how to operate a business that appreciates their customers and knows what they are doing.

We purchased an expensive living room suite AND purchased the extra warranty coverage. Our furniture is still under warranty, we have hinges that are falling apart! I called their warranty department and reported the hinges were falling apart on my LIVING room suite. The dummy I was dealing with insisted it was a computer NOT a living room suite. Then I tried getting help from an expert. ANOTHER DUMMY. She sent me right back to this David L. Plus they want to charge me $5 FOR SOMETHING THAT IS UNDER WARRANTY. $5 is suppose to be refunded but it's just the idea behind this!

Recently purchased living room couch that paid $2600. Delivery personnel did not have proper moving equipment. The lift on truck did not work. And delivery workers not concerned about damage done to furniture.

Updated on 08/20/2020: After waiting an additional two for a delivery, delivery crew set up my dining room table to inform me that the glass table top was not loaded on truck. Of course I had to notify Rooms to Go about this issue to being informed that I have to wait another two weeks just for a table top. After all I been through with this company losing workdays due to constantly rescheduling delivery still not once have a Supervisor reached out to me and offered me anything.

Rooms to Go Okeechobee branch managers and associates are playing games with customers giving wrong information and blame each other. And their mattress items are so bad. I purchase a mattress which feels firm but when they delivered to my house it does not feel firm so I asked for exchange. Sales associate said I can purchase anything do not have to exchange and then manager came. He said no. Associate did not know anything. When I select it the manager said 150 dollar will be charge for delivery. So this is going on.

Rooms To Go does not stand by their products nor does their warranty provider. I bought a 5 piece living room set in March of 2019, by July 2020 the fabric is torn at the seams, the zipper on the cushion is broken and stuck open and the side panels are falling off. R2G blamed my pets for all the damages and said they will do nothing about the falling apart furniture. Do not buy from this store if you have pets because they’ll say it was your fault, not poor manufacturing quality.

I was rushed out the store while spending money. My delivery date was pushed back 4 times. I purchased a kitchen table set. Someone chairs was damaged so they replace the chairs with my chairs which I was told the day of delivery day by head office. Also that they were out of stock to September. I Had to wait 3 weeks for new ones. Bedroom set was damaged when receiving it. Was told by store manager roger it was going to be fixed. I dont want it fixed. I want a new one. I paid for a new one not damaged one. Kitchen chairs was damaged.

The stuff they sell is junk not fit for the curb on trash day. Bought a nice looking sectional at a great price. Day 2 leaned on the armrest and my elbow punched through the CARDBOARD armrest frame material. There is now a divot/hole/dent in the armrest and feeling around with my hand underneath the material of the couch and wow - literally paper cardboard is the framing/shell on a couch. Not sure this is even worth dealing with. I'll just let my kids trash it and not shed a tear.

I would never buy from Rooms to Go again. Purchased a 2k living room set and warranty, and the bottom fell out of one of the sectionals, had a warranty rep come out, take pics, all to be told that less than 2 years old it’s a not a manufactured problem it’s normal wear and tear.. Um excuse me but why did I buy a 300 warranty for your product to fail.. and you not to stand behind a warranty or product. You can say what you like rooms to go but bad news travels faster and you definitely have lost a customer here!!

Please stay away from this company! After learning through an email my bedroom furniture contained hazardous Lead Paint I contacted customer service. They are going to swap out the pieces that is not the problem. They refused to conduct any kind of testing and provide me with any information about the levels of lead in the paint. Keep in mind I never asked for a refund/settlement etc. All I wanted to know is should I worry considering my 2 and 5 year old are frequently in my bed. They said there was nothing they could do....

Moved to Florida in 2015. Needed a living room set, a friend recommended Rooms to Go, after barely a year was having issues with the furniture, now 5 years later it's shedding and falling apart, will never recommend or even go back there to purchase furniture if it was the last place to.

Purchased the Cindy Crawford dining set. Table top was delivered broken. Called to Rooms to Go CSC. Spoke to a rep & mgr who was not the least bit concerned with satisfying me as a customer. Said they don't do refunds.