Rooms to Go Reviews

I purchased a mattress and the mattress got damaged due to a manufacturing failure. Rooms To Go customer service sent a technician in my home and the problem was acknowledged. The mattress has been discontinued and to get an equivalent quality mattress the store was charging $160 extra (I paid $800 in my original one - 20% extra). The store manager in charge did not solve my problem and rejected to return my money and get the damaged mattress back. I called RTG customer service and they also did not solve my problem. Now my options are to get a lower quality mattress on the same price I paid or pay extra to get a similar product. RTG is really helpful prior to sell their products but if you have a problem afterwards you are stuck. I do not recommend this store.

I purchased two pieces sectional and dining table in Dec 2021. Delivery went well but the dining chairs were installed incorrectly and damaged by the techs. We called and they sent two new techs out to repair it, who attempted to and then said the chairs were damaged beyond repair and replacements would be sent. After a month we were contacted and told they had discontinued that line and we couldn’t get replacements. We were issued a credit and told to keep the set.

The first person could not help me at all. I had to call back and the second person did not even attempt to resolve my issue, very Very poor customer service. I have bought furniture from Rooms to Go over the past 22 years and I will never step foot in a Rooms to Go again. Totally disappointed.

Even if you are told that you have a 100 day sleep trial, do NOT believe them. I ended up buying a Purple Mattress hybrid. I waited the 2 days before sleeping on it. It did not full expand and at the end of the mattress there are dips from where it was rolled. After contacting customer service and letting them know that I did not like the mattress and sent pictures of the defect, I was told that I could not return it. I explained that the sales associate told me that I had 100 days to try it out and it would be NO problem to return if I was not happy. This is simply NOT true. Even with a defect, they want to exchange it out.

Bought a sofa that when it arrived was not like the one on the floor. Lumpy cushions. Uneven seams and seat cushions so hard you can't sit on the sofa. Delivery man called it in and even agreed it was poor quality. After speaking with customer service I am to get 20% of my money back on a $1700+ bill. I was informed by my salesman Tom that when asked point blank if I could get my money back if it didn't work he said yes! Asked to speak to the manager. Was on hold for 32 min and still didn't get to talk to him. BUYER BEWARE. THIS COMPANY DOES NOT STAND BEHIND THEIR MERCHANDISE.

Do not buy it! I got a $2240 “New” Cindy Crawford Sectional sofa facing right that was delivered on November 14th and it came totally defective and with a huge hole on it. The delivery guys a man with his 16 years old son witnessed it when we opened it and I did complain. The driver that delivered it with his son said to me to give it a time that because it was in a box. It would get right in place with time. After a couple days the hole still in the sofa I decided to call Rooms to Go that said they would send a technician to fix it before replacing. They came on November 23th day before thanksgiving. 2 guys, they took picture and did confirm that the piece was defective and nothing was done. It’s December 05th and I called Rooms to go and they refuse to replace for a new piece even they affirm that the technician confirm the defect. I purchased a new sofa and not used one and this one it’s completely messed up. It came totally defective and now I am spending money with attorney at small claims at court.

Hello people, Please consider not buying extended insurance when buying furniture from Rooms To GO. It's a waste of money. No matter what happens to your furniture, they will find a way to not pay you when you submit a claim. Usually, they provide Fortegra insurance when you buy furniture and charge you around 20% of the furniture price. This company is crap. Bad customer service and will not listen to your concern. They will just keep saying what they think and trust me you can not win with these guys. They will always find something written contract and based on that they will deny your claim.

I ordered Dining table set in October and it was delivered on 29th. I found the table base was broken and chairs were unstable. After speaking to customer service, they fixed the chairs on 12th Nov and scheduled for replacement for Dining table on 30th Nov. The 2nd time also they brought broken table top and did not replace it. It's been more than 1.5 months for a single product and now they gave me another 1.5 weeks to deliver the correct item. I really don't have faith on these people now as table quality and delivery so bad (Price is above 2300$). I also never received any survey call after the delivery was made and when I asked the same question, I was told that they called me. This is the last time I am buying anything from Rooms to Go.

I ordered furniture when I moved into an apartment in November of 2021. I received a large box that contained the set of 3 tables I ordered. They were packaged poorly because there was too much inside and as a result the edges of the coffee table were damaged. I contacted the company immediately to request that something new done about it and I was told they would send out a new one. The men who were in charge of sending the new one apparently could not find my address and did not call me, I never knew they just left without delivering it. I called the company and was told what happened and the lady asked me what my address was, then confirmed that they did have the correct address on file and should not have gotten lost.

We purchased a sleeper sofa from Rooms to Go. The salesperson also sold us the 3-year Fortegra Service Contract. The Fortegra brochure we were given states both Manufacturer's defects and accidental damage were covered. Fortegra brochure is pictured below for your review. This service brochure is deceptive, it DOES NOT cover accidental damage once the piece is delivered inside the home. Language is fine print within the actual 5 page Fortegra Service Agreement provided after the sale. Accidental damage coverage includes “chips, gouges, heat and burn marks, liquid marks or rings, rips punctures, burn marks, normal food and beverage stains marks, nail polish stains, pet biological stain”. Most of the description of accidental coverage are typical things that could normally occur in the home once the piece is delivered. Fortegra brochure is pictured below for your review.

Went to the store looking for US made sofa/loveseat. The salesperson was very nice, and we found a set we liked and purchased it. First moment of "what on earth" came when I asked for the extended warranty policy. I was handed a laminated sheet that related to the terms and conditions of the sale and not the policy as I requested. I ignored this because I was paying less than $200 for the warranty and, working in the legal field, I know I would hold their feet to the fire if I ever needed warranty and the warranty company tried to play any games with me.

We bought a sofa and a very expensive recliner. The furniture was delivered about a month ago and the quality is so bad. The recliner is flat where you sit already and hard as a rock. The sales person bragged about the quality of the furniture but it is horrible. The sofa also has dents where you sit and has become hard to sit on also. We spent over 3,000 on this and are very disappointed. The color of the recliner isn't even what we ordered. I have sat on furniture in Big Lots that is more comfortable than this.

I visited the Asheville, NC location with particular pieces in mind. I was greeted by Lance ** and he showed me just what I was looking for. He made the purchase really easy. I highly recommend this store and Lance!

I purchase quality merchandise and approaches the warranty with it. I had a problem because the stitching wasn't right on my quality leather furniture. The gentleman brought one piece out. It was not this right. We came back two other times and didn't even deliver. I'm a heart patient and I can't keep going through this so what I'm going to do is take the pictures I have and go follow us claim and small claims court. Can't keep going through this with these people and then I read the reviews and reviews show just what I said. They come and don't deliver or stuff is on the truck and they are lazy. I'm not having it. I work too hard for the money I get in the things I have so small claims court it'll be. I suggest the rest do the same.

The salesman, Mr. Aciel ** was very pleasant, informative and knowledgeable about the products we were interested to buy, a living room set. He showed us different types of quality sets and suggested one that suited us our need. Finally, when we made the selection, he arranged the pickup the old furniture from our home and the delivery of the new set we purchased. We are very happy with the service we got and the furniture we bought.

I purchased a sofa and loveseat October 2021, and was talked into purchasing an extended warranty by the salesman, stating it would cover anything that goes wrong. Well that was a complete lie. I watch my special needs granddaughter from time to time, last week she had an accident on the loveseat, she peed through her diaper. We tried to clean it with the products that were provided at the time of purchase but it left a stain. I went online and filed a claim with Guardian "extended warranty", and was told they don't cover urine from humans but if were my dog they would cover it. Does this make any sense to you. So the only option I have now according to the corporate office is to buy another cushing at my expense. Be careful with what Rooms to Go offers you, It may not be true.,

We purchased furniture for my new house. All products came with some defects. Every time needed replacement. Done replacement thrice for king bed and set. Dresser came with lot of damages. Every time need to call them for defects and replacement. Salesperson and Manager on the Arlington Rooms to Go store was not helpful, not hearing what’s the customer complaint, instead they are focusing only on the money and focusing on sales only. They are not helpful, totally worst service, time waste. Don’t ever choose rooms to go. Customer service is very poor. They need to improve on customer satisfaction and product quality. If product is good, we do not need to waste time in calling them for damages and defects.

I would recommend not buying furniture from RTG and if you don't even bother with the Fortegra Service Contract. In my experience I purchased a sleeper sofa and a love seat. A year later both became damaged from normal use. I called RTG on Aug 25, they only came out to our house 6 weeks later to assess the state of the furniture. It took them 4 to 5 more weeks to give me an answer. Btw, I had to follow up several times to get an answer. They approved the fix of the sleeper but not the loveseat. Together they both cost us $2662. To fix the sleeper I have to now call RTG and coordinate with them to pick up the sleeper, take it for a week or 2 and then bring it back. Never again am I buying from RTG and never again will I take a service contract from Fortegra. It's a scam in my opinion.

I purchased a bed from the location on SW Freeway several months ago and the bed was on sale for $595. I went into the store and the associate was more interested in taking care of his people and rushing me by selling me a bed I did not want and gave me false information leading me to believe the bed has the pressure points, gel, pocketed coils and would help with my back problems. Within 3 months the bed was dipping on my and my husband's side of the bed and we are not overweight. There is a hump in the middle of the mattress and it's only gotten worse. Bad experience and waste of my time and money.

This lady sold me a Fireplace Console on 10-22-2022, everything went fine, the delivery date was for December 1, 2022, now I’m placing the payments online, for my surprise my delivery was placed for 12/20/2022, when she told me the it was for December 1,2022, I called in the store. Now they said the delivery they have available is for January 18, 2023, I consider this and scam, they tell you what they want to sell the item, that is not right. I fell so mad and frustrated, I’m writing this review and as soon as I have a chance I’m planning to stop by and speak with the manager, 1 star ⭐️ for this Rooms to Go which is the one on, 10623 NW 12th ST, Doral, Fl so if you go to buy there make sure to check you delivery date, shame on you.

They scheduled the delivery within 4 hours window but it was delivered after 8 hours and the second delivery never arrived after 8 hours waiting. The first delivery product was defective and I called to replace. I have no idea if they are sending replacement.

I purchased a table and chair set back in November of 2021 and almost a year later to the date I do not have it! It was promised to be delivered in May 2021 but was delayed till July. Finally received the set but to my annoyance, it was delivered broken. Rooms to Go scheduled the pedestal of the table to be delivered in September and again was delayed until October 27th. I received a call this morning that the pedestal is broken and they will not be delivering it. After many "MA'AMs " and "sorry for the inconvenience" Really Matt- how sorry are you that my family has been eating on a makeshift table in our kitchen waiting for this stupid table we had saved and saved for? The table was purchased in South Carolina, I live in MA and they told me my only option is to select a new table within 30 days and they will deliver it. Why would I want to continue to go through this ordeal? I just want my money back and take my business elsewhere.

We bought a wrap around couch in 2020. One of the recliners broke. We called to have it serviced and finally someone came out. When we moved the chair to see the damage we see that the spring had damaged the floor. We took pictures of the floor for a claim. We were denied the floor because we waited too long to file it. Well it took them forever to come pick the recliner up and fix it. When the recliner was moved to go for repair there is more damage to the floor. I emailed the lady who was handling the claim and never heard back. Wrap around are not easy to move to check, but I decided to check the rest of the wood floor under the couch and in places it is really bad. I have scratches all under the wrap around. I am either going to have to get new furniture before I replace the floor or put a rug under it.

I purchased a dining and bedroom set from rooms to go last year (July/Aug). After waiting for a partial delivery in December of the dining room table and dresser, both items were defective. The wooden table was severely scratched, the dresser was faded, had rough edges and the inside lining of the drawers were stained and faded. Rooms to Go Sent a tech out weeks later in which he used a black marker on my brown dresser to correct the rough edges. Needless to say, both dresser and table needed to be replaced. Finally receiving the 2 night stands and one fell apart when I opened it..literally the wood fell from the top drawer to the bottom. Rooms to go agreed to replace both items; however, with another 6 months wait.

CUSTOMERS BEWARE!!! Be very careful when you buy any piece of furniture that you have seen through the Rooms To Go website, and that it is sold through vendor direct..The first thing is that they do not show it in any of their RTG showrooms, so can't see it in person, and they are overpriced, neither the sales representative nor the store Customer Service give you a delivery date, nor a tracking number, so have to track your merchandise by directly with the carrier, and RTG will not be responsible for your delivery....You have to assemble your furniture by yourself, bacause RTG not give you any other option....

The couch has a bar in the back that hits me in the the lower back. I can no longer sit in the chair after paying $3800 for two of them. I called and told Rooms To Go in April of 2023. We bought them in November of 2022. We were out of state for 4 months and I called again. They sent a service man to the house. He said that he had seen this problem before but he couldn’t do anything. They called me back after a few days and said they wouldn’t do anything because it is part of the sofa. Beware of what they tell you at the store. They don’t back the product.

Please do NOT purchase this sofa. I bought this couch 9 months ago. 4 months in, the fabric stitching fibers on the cushions started to come loose. I called customer service and they sent me the slip for the bad cushion, the other two cushions weren’t as bad, so they told me to wait until they pretty bad. They sent me the wrong cushion side slip not once but twice. I decided to replace the slip on the cushion they sent me by mistake, and those slips are huge and they fit terrible. The arm rests are hollow so they make a squeaky hollow sound when you put your arm on them. The back rest cushions lose their fluff very quick. You can tell which side we sit the most because that back rest cushion is pretty much flat. The middle cushion when you sit on it it squeaks too. Overall, it’s a horrible cheap made couch. Sadly, I paid almost $800 for it and I’m still paying for it. I’m ready to replace it, I’m that upset about it.

I ordered Rustic Path White console to match my bedroom set only to receive it with a brown finish, nothing like the picture. Have played email/phone tag for weeks with Cynthia in Customer Support only to be told this is the correct item, even though I sent pictures showing the brown accent. Anna in Customer Service agreed it was the wrong color but said she couldn't do anything about it. Buyer beware! Photo attached of wrong color.

When we purchased our new home, we spent over $20,000 to furnish it in December 2019. An entire living room set, two kids bedroom sets, a king bedroom set, and furniture for a home office. In February of 2021, we purchased an outdoor patio set (6 chairs with a dining set, a couch, two chairs with ottomans, 2 end tables, and fire pit) and after being told it would be 4 months to have delivered, it turned into 1 year and 2 weeks. Even so, we were still going to purchase a new bedroom set for our guest room and another sectional or sofa set for our extra loft area. However, after less than 3 years the Eric Church leather sectional is falling apart. We purchased the warranty on every piece of furniture because we were told it would protect our purchase for 3 years to ensure satisfaction.

I purchase a sofa on October 2 and was told by the salesman that it would be delivered that Thursday the 7th. My appt have been canceled twice to the 13th and 15th (TODAY). They just called to cancel again to the 17th. The rep told she would have a manager call me. He hasn't called yet. I should not have bought anything else from because 4yrs I have to wait a whole month for the complete mattress and boxspring set. Hopefully I won't have to await a month for my sofa. I will never again buy from them.

I purchased an Aqua leather reclining sofa and within months the "leather" started peeling. Leather doesn't peel!! Paid $1200 for fake material. I contacted the company because I purchased a warranty and was informed this was not covered in the warranty! Had I cut the couch or wrote on the couch I would be covered!! A total rip off!! I also sent them detailed pictures!!!!

My stepson went to the store and was shown a bed. The price, $3181, was far more than he had, but the salesperson talked him into getting it under a rent to own plan recommended by the store, provided by Acceptancenow. The Acceptancenow rep said the monthly rent to purchase was about $400. The agreement was presented on a small screen and signed electronically. He did not say that as soon as one agreed to rent the bed, the total price we owed went up to almost $9000! We did not know that until we saw it on a credit report. This is a near tripling in price the moment you sign! Yes, it's in the fine print, but it was unreadable on the screen and the salesperson only stated the cash price and the rent.

I purchased this on 2017 and I know is out of guarantee. I requested that I need someone to fix it and I will pay for the parts and service no problem, Rooms to Go told me that they will send somebody if the furniture was under guarantee, I explained that I will pay for all it's needed and they rejected to send someone. This company does not back their products even with pay service. I am so sorry I have purchase at Rooms to Go. Never Again and if anybody is planning to purchase here think again.

Bought a bedroom set, couldn't deliver the bed portion for 90 days delivered the rest of the set. but the bed portion did not fit the king size bed I bought from them and now I am stuck with half a set. then I ordered a dining room table before the set was delivered and of course so broken only a sledgehammer make better by destroying it. Calling customer service was a joke, had to make so many calls just to get a refund, I even had one rep laugh at what happen to me and how I lost so much money because of it and calling 4-5 reps to get a refund and then to have them call and harass me due to the fact that I spoke with their supervisor. Too much drama for me. Never again. PS. They do not care about their customers.

I purchased a sofa chair. The salesperson who assisted asked if I would like the insurance and I declined. She then stated that she would waive the delivery fee if I would get the insurance and I agreed. But what she failed to do is state that information in the delivery notes. When the delivery drivers arrived they informed me that this was a “doorway” delivery, which means they drop it off at the door and do not setup because there was no delivery fee. The drivers insisted that they were not going to take the chair upstairs until I told them they could return to the store. They called their manager and decided to take the chair upstairs, but they did not setup. A customer service agent called me the next day and told me that they would have a manager call me. I never received a call, I emailed and still no response.

Ordered a mattress and was told they would take the old mattress, box spring, and bed frame and when the delivery guys arrived was told they would not take the bed frame and then told “Sorry they have a small stain. We don’t take them away unless in pristine condition." The website states that as long as there aren’t any large stains they will take it and the email stated that they would take the old mattress with delivery of a new one. The delivery drivers then stained my new mattress with their gloves and I am to receive an exchange. I called to try to change the appointment time of the exchange and was told that they weren’t able to do that, it’s a different department. When I asked for the department information I was told that they couldn’t give that information out. I tried rescheduling on the website and was unable to do so as well.

I received an email from their verification team a few days prior to delivery. I proceeded to call the number and was asked to provide information like my first 4 numbers of my social security. Under a threat of my order being canceled. As a law enforcement officer this just sent red flags in the air. I asked if I could just go to a store and verify myself or call customer service to see if the email was legit. The woman on the phone again said my order would be canceled.

I purchased a leather sectional sofa with chaise. Zipper popped open on cushion of chaise in an area no one even sits 6 months out of 1 yr warranty. Rooms to Go refused to help. I paid thousands for junk.

We were purchasing bedroom and living room furniture for my daughter at the Millenia location in Orlando. As soon as we walked in, we were greeted by a very nice lady, named Peggy Acevedo. She listened to our needs and made good suggestions. She guided us around the store, showing various options. She was very polite, not at all pushy, and really helpful. She guided my daughter through the process of getting credit for the purchase. In the end we walked out with an order that was to be fulfilled in two parts. Later we found out that her apartment would be available a week later, so we were able to reschedule the delivery just 2 days in advance. They were not sure it would be possible, but it was.

Online order leather sectional, I ordered light gray can tan, even the delivery men said it is tan. Rooms to Go said that is what they call like light gray, they said they would return it BUT I am out 198.00 that it paid for delivery.

Don’t shop there. They sell low grade products that they don’t stand behind warranties. We bought a couch from them. Within MONTHS the fabric started coming apart. So they sent a “tech” out to shave the material down. Not replace the cushions, but shave material off of them. We have now had a tech come out 3 times for the same issue. The tech himself said this will keep happening until you can see through your cushions, and you’ll have to replace the couch anyway.

Have never experienced such an unprofessional & non-existent level of customer service in dealing with ANY other retail operation & would never set foot in another RTG store. Have sent 1/2 "dozen" emails to the customer service contact address on the website & received ZERO reply. Have hung up in frustration after making over a dozen calls to their 800 service number & holding for 1/2 hour with NO answer. NO way to contact the "local" store where the purchase was made since the "local" calls are put on hold & then automatically transferred to the same useless 800 number which is not answered. NO way to make adjustments to the delivery information online as "claimed" since the website directs you to call the useless 800 number. It is a "circus act" of confusion & purposely misleading information. Wish we had checked the ABUNDANCE OF COMPLAINTS about RTG "before" making our purchase. Never again.

I purchased a dining room set in Feb 2021. The cost was $1100 total. About 3 months ago, the screws came out of one of the chairs and won't screw back in. On yesterday on another chair, the screws came out. I contacted online customer service today and was told the set is out of warranty. I've never had chairs come apart from basically just sitting on them and I'm talking even chairs I had for 5 plus years. The person then said if I would have said something a few months ago, they could have assisted. That's not true as I would have been told the same thing about the set being out of warranty. For the price I paid for the set, this is all totally unacceptable for the chairs to be coming apart in this short time span. This was my first time buying something from Rooms To Go and it looks like it'll be the last.

Updated on 09/03/2025: I have always regarded RTG as a great affordable mid-range furniture store. Nothing too high end and not sub-par either. However, my last purchase in 2021 turns out to be a bad decision on my part. I bought the ERIC CHURCH Highway To Home Power Recliner Chair, Loveseat and Couch totaling $6,000.00. Within a few months a recliner on the couch failed to close. I was under warranty (even bought the extended warranty) so I called for service. Not only did the part take nearly 2 months to get here (and you can't call for service until you have the part in hand) but that part (footrest actuator) which they said was defective, wasn’t the issue at all! It was the control switch on the side. Luckily the tech that came out had one on the truck. Took nearly 3 mos. from beginning to end, but all ends well, right?

I bought a sectional for a few grand. A bit pricey but seemed nice. They set a delivery date around 2 weeks out, which I already wasn’t happy about. So I wait the first week and then I get a message from Viviana Lora at Rooms to Go finance at 11:33 in the morning telling me I have to call her to verify my identity. She says I have to contact her before 2pm in order to keep the order delivery date. 2 and a half hours!? Or my already ridiculous delivery date is delayed even further because you feel my order needs some sort of verification? No thanks. Canceled the whole thing. Who gives someone 2.5 hours to respond to an email? Extremely unprofessional experience.

RTG used to have a good reputation for reasonably priced made in the USA furniture so when we needed to replace quite a few pieces of furniture we went there. Wow how times have changed in past 15 years. They do a hard sell and promise the moon but when furniture arrives the “Yes they will take away all 3 of your old mattresses no charge” becomes "Sorry they have a small stain. We don’t take them away unless in pristine condition." Then the furniture-seems OK in showroom as it has been sat on many times. In reality seat cushions hard as rocks so I had to get an upholsterer to make new cushion inners.

Our family ordered a sofa that was delivered 11/16/2021 to our home in FL. We used the sofa in Florida until 02/02/22 at which point the sofa was moved by a professional moving company to an occupied house where it was stored and unused for four months until 6/10/22. At this point, The sofa was in perfect working condition and served us well until 08/14/2022. On this date my husband sat down on the couch in a normal manner, heard a crack and noticed that the frame on the front right side broke and dropped 3 inches. This sofa was only used 5 months. As a family we were thankful to have a one year warranty to fix or replace the sofa. Upon speaking to customer service, we informed them of the move and they said our new address was outside of the service area and asked that we send pictures for review. They stated their manager would come up with a plan for repair.

I first purchased a bedroom set that just came out in Boca Raton Florida. It was great working with Lynn the sales representative. But when the delivery guys came this is where it all went downhill. First when they put the headboard together on my bed room set they stripped out all the screws due to them not having the proper tools to install the furniture. Then they put the headboard on crooked. I had to go myself when they left. Remove it and reinstall it correctly. Then when one of the guys brings the side table in the bedroom he slides it across the whole floor damaging my floor to get it up against the wall. These guys were very careless and do not have the proper tools to work on Rooms To Go furniture. I hope I hear from rooms to go regarding this matter as I am not happy how this all went down.

Policy for returns & refunds; The Salesperson did not share and it is very important when shopping for expensive items. I requested a refund for damage items delivered & they will not refund the money.

Do not order online!! You have to return furniture within 48 hours of receiving if you're not satisfied!! That's absurd!! So if your furniture is not the desired color, breaks, or is the wrong size, they will not accept a return. You are STUCK with something you don't want and a bill of you charged it!! Next again!! I'm warning all my friends and family as well!!

This is a scam that Rooms To Go is part of it! Rooms To Go sells Fortegra accidental damage coverage, which is 4 Warranty Corp, which is Lyndon Southern Ins. Co., they don't cover anything, they just want your money. Term: begins on the date of delivery for a period of 3 years...but... Don't buy it, save your money for a better furniture that will last longer.

I ordered a sofa that was delivered 10/29/21 to my home in GA. It went immediately onto a moving truck for a work apartment in Chicago. It was unloaded 11/4/21. It was a great, comfy couch for 9 months until the frame under one of the legs gave out. Note: I live alone & travel 60% of the time, so it was barely used. Rooms to Go is not honoring their warranty because 'it was moved from its delivery location' - even though it was never used there. The supervisor said I can't prove it wasn't damaged in moving (which I can as I have photos of it in Chicago in perfect condition starting Nov 4, 2021) and then she said it probably broke because people sat on it (well, it's a couch - true statement!). Unbelievable that they are not standing behind the quality of their furniture on a technicality and unbelievable that it only lasted 9 months and was barely used!

Called for warranty information and spoke with Tonya. Trying to get something worked out to replace an item that was delivered broken. Tonya sounded completely uninterested in helping, either scrolling Facebook on her phone or high on something. Completely uninterested in helping. Sounded like she was just reading a script. When I asked for a supervisor because she sounded like she was high or half asleep she must have put her phone down or something because she woke right up and got angry and defensive. After being on hold for 10 minutes she came back to the call with a "message" from the supervisor. I never got to speak with them in person. She said that they were not responding but they sent her that message? Is that not a response? Did she actually ask for a supervisor or just blow me off?

1 year ago my husband and I purchased a kingvale recliner sofa set, love seat, individual, and 3 seat sofas. We spend over 5000 dollars on this set. Of course after we paid that price we want to add extended warranty that will COVER EVERYTHING ANY DAMAGE THE SOFAS HAS IN THE PERIOD OF 5 YEARS. This is what the sales person told us!!! Well that is not true. 8,9 month after the 3 seat sofa started to get bad making weird noise when you seat landing on one side, cushion flat and a big ball of foam on one side of the sofa. I call few time under manufacturing warranty not results nothing was cover. I call under the extended warranty something nothing is cover. So what I do now? I have a 5000 dollars sofas looking like a 10 year old

We bought a sleeper couch with a pull-out cushion from Rooms to Go about 1 1/2 years ago. This couch is in a bonus room that is only used occasionally. Recently part of the pull-out cushion collapse when someone was getting on it. We call the Rooms to Go customer service because we were surprised it broke so easily. They said it was out of warranty so, we tried to see if we could fix it ourselves. When we looked at the bottom of the cushion, we noticed that there was a knot in the place where the wood broke. Therefore, only a very small portion of the board was solid and could support the weight of a person.

I have to say they have the worst Online Support and Online sales ever! I had no choice but to do an exchange online for a defective mattress, and after a month of trying to get the mattress I ordered (not damaged - 2 attempts) and then being "upgraded" to a different mattress which was not even the same comfort level, I still do not have this problem solved. Nor the mattress I paid for. Now I have to wait yet another week to get the original mattress I ordered yet again (3 times a charm?). I spent over an hour being shuffled back and forth on the phone because nobody wanted to deal with this. It's like they get the sale and then are done. I have been a Rooms To Go customer for over 30 years and this will be the last time. It only takes one (or in this case 3 different people on the phone) bad customer service experience for me to walk away. Goodbye Rooms To Go!

While in the store we purchased a buffet from their online catalog (order #**). The wait time since it was coming from Vietnam was two months. We discussed with the sales agent that that is a long time but nothing they could do, but we could cancel if we found something during the wait. We were nervous about buying without seeing and the sales agent hand wrote "Site unseen" and signed her name indicating that if we didn't like it, we could return it. Never mentioning a 20% non-returnable fee.

We purchased the Vercelli leather set, which included one reclining sofa, and 2 recliners. We have only had this furniture for 1.5 years. The reclining mechanisms have broken on BOTH recliners. Considering the price paid for these leather chairs (which still look brand new), it’s absolutely ridiculous for them to both break when we haven’t had them 2 years. I will not purchase from this company again.

If I could give 0 stars I would. I purchased the attached sofa online about a year ago along with the 3-yr extended insurance since the cost was up there. Needless to say right at the year mark the sofa got stuck while family was visiting in the upward reclining position. It's been over 2 months and it's still stuck in the reclining position. The actual storefront won't help with the matter because we made the purchase online which is crazy, believe me I tried to get help from the Newport News office.

The customer service on phone calls is extremely poor. The phone agents cannot speak proper English and very difficult to resolve issues on phone. I dislike when I must call to speak to someone. Very Very Poor customer service!!! Very Very Poor!!

In my opinion: After owning this furniture for quite some time, I am convinced it is not the same quality furniture I sat in on the showroom floor. The comfort and quality are not the same. The underside upholstery is rough and unfinished looking, and the fabric is darker. The electric mechanism on the loveseat doesn't feel as solid and the wiring needed repair inside a year's time. I will not shop at Rooms to Go again.

On July 21st we had our bedroom set delivered. It is beautiful but the dresser door was broken. Rooms to Go promptly arranged for a second dresser to be delivered the following day. That dresser came and had no issues however the drivers damaged our walls and floors while moving it in. They also broke the leg off the dresser. I called and arranged for a 3rd exchange on the dresser- why would I pay 3k for a set that had a broken leg? This is getting drawn out now where it took another week for the 3rd to be delivered. Upon arrival, it had a broken door again, as well as gouges down the side edges. Sorry, not going to accept that for something so expensive.

Purchased living room sofa, chaise and chair. Have owned them for 11 months. At 6 months of ownership bottom of sofa became broken. Informed Rooms to Go. Waited 2 months for a service Tech to come by only to be told that He could not repair them. Would need to be referred to someone within the warranty department. Someone would contact me. Waited 3 weeks. No response.

I paid $1000.00 for a full size bed. There are holes that are not covered. I was told you could add on to this bed. I was told that after I complained about the holes showing. I called three times and each time they sent me the wrong caps to cover the holes. I have never seen anything like this with the holes showing. I would of never purchased the bed if I was told that when I bought it. They did not hand the bed on the showroom floor. I explained to them even if you buy inexpensive furniture they always give you something to cover the holes. I am very disappointed with this bed and will never purchase another thing from them. Check the furniture out before you purchase it because I think it’s looks absolutely terrible with the holes showing.

I ordered a Rooms to Go bedroom online on 05/26 and got the soonest available delivery for 07/07. The delivery was missing the bed headboard so they were unable to assemble the bed and the nightstand was also missing. I called and the customer service rep said they could deliver the missing pieces the next week. The next week came with no answer, so I called and they said they weren’t going to redeliver until 07/21. I’ve asked for some sort of discount or compensation for the major inconvenience (someone was going to use the room) but I haven’t been able to get much. They keep playing a game of redirection, referring me to different departments or people and wasting my time.

We were delivered a sofa on the 4th of July weekend with a large cut through the fabric. Being a holiday weekend we were out of town so they are denying our return request due to their non-sensible 48-hour policy. DO NOT ORDER FROM THIS COMPANY.

I purchased a king size mattress in Destin Florida on June 20, the first delivery the mattress was not the right mattress, the second delivery was not the right mattress and today July 8 I received a pick up but no delivery. I left a comment on 6/15/2022. Update on that comment they re-delivered another bed and I added two baseboards with it, this time the bed the sides collapsed that night and the baseboard has a rip in it and I called the store and the manager will not call back. They said they issued me a refund on June 20. I never got a dime. I paid $1740 and they said they issued a refund for $458 and I never got anything.

Manager Daniel #** was the person that I spoke to, My wife called in on June 24, 2022, and stated that we would like to place our current payment to the back of the loan, we were told that they would do this and the next payment would be due in the month of July. My wife and I were both on the phone and witnessed the conversation. My wife received an email a day ago that said that we were late and she called in and told her that we were late on our payment and need to pay this bill right away.

I purchased four counter stools at the store on what Rooms to Go calls a "direct from vendor" sale. A month after the purchase, I could not get an update for a delivery date or even a confirmation of shipment. None of the customer support sources or the store could tell me what was going on and there was absolutely no responsibility on the process, as all the answers were "Well, this is direct from vendor, we cannot do anything after the order is placed". After half a dozen calls, I managed to get the order cancelled around two weeks ago, and I still haven't received by credit card refund. My previous experiences with Rooms To Go were much better than this, so I assume this is related to the "direct from vendor" sales model. I strongly recommend improving this process.

Updated on 07/07/2022: I have try to resolved this in many ways. Every time I contact them nobody there to talked me. It took me 5 1/2 to drive there and back to get wrong product. Was not my fault, it was their fault. I've gave it enough time. I'm senior so I am going go the legal way.

I placed order in January 22.. May 15, 2022. Items damaged and Late for delivery. June 21 waited all day. Switched my time from am to pm by 2pm. 9pm they call. Say driver is at the door. I woke my spouse up, went to the door, no driver was there. Tom so called supervisor unapologetic and rude the next day. Blamed me for not being home when I have proof they never came to my house or were at door when they said they was there on my Video camera. I told Tom they can come get all of the crappy furniture. I would never buy from them again. They have not offered a apology let alone compensation for my wasted time. I will take them to small claims court for breach of contract.

Monday was HAND PICKED to be my delivery date almost a MONTH AGO and 25 (TWENTY-FIVE!!!!) MINUTES prior to my delivery window I get a call that they aren't coming and will arrive on MONDAY. This was Customer Service resetting MY schedule, which I told them was not possible. I had to miss a day of work TODAY for this and since I am unavailable on Monday, they told me that I WOULD HAFTA CALL & RESCHEDULE DELIVERY!

I ordered a bedroom suit and it was delivered within a week. Rebecca W. was very helpful while shopping and demonstrated great customer service. Unfortunately, the bed frame arrived damaged. A metal leg on the bed had broken off causing the frame to be on the floor and the headboard to be in a bind. I called into customer service and spoke with a helpful lady. I was informed that it would be a week before anyone would be able to come out to replace the foot board. I was so excited to receive this beautiful set, but now there is so much disappointment. It would be nice for emergency replacement work orders to be considered separate from other delieveries in order for a quicker replacement process. It’s my fear that the wooden headboard will crack within this week of waiting for a replacement. Please consider reevaluating your replacement/repair policies.

So I purchase a lamp from Rooms to Go. Take the lamp home and the lamp is wobbly. Took it all the way back to Brookshire Tx. They told me to call Rooms to Go because it was the online order. Call them, they want to send a technician out however I work Monday through Friday. So the sales associate told me to ask someone to go sit in my apartment and wait for them. Moral of the story, this is very inconvenient and the customer service lady told me there is nothing else you could do for me. I would not recommend Rooms to Go.

I bought two recliners chairs for about $4000, one of them the wiring got damage, So I send the form and the money to buy the wiring from them, They cashed my check on December 2021, six months ago and I haven’t received my replacement part. It is unbelievable that for a $4000 chair they can send you a wire that cost $88 Dollars, as today June 7, 2022 I haven’t received neither my part or my money back. They stole the money that I sent for my part. Do not buy at Rooms to Go.

Mattress protector are very cheap. Cover like a mattress pad and does not cover bottom of mattress. Could purchase at Walmart for 10-20 dollars, RTG charged 69.00 dollars. They have no return policy on these. Customer service was unwilling to do anything to satisfy me, including document my feedback or complaint.

Quite disappointed. Waited almost 2 weeks for a delivery, and sofa came damaged. I have guests coming in few days, and it would just be embarrassing to have them sit on it ... Unfortunately it is going to take 2 weeks for rooms to go to deliver a new sofa, even though they have it in stock. Wish they took better care of their furniture.

This is our third time purchasing couches with Debbie **! She made the whole experience smooth and effortless! With her experience and knowledge of each product, she helped us get exactly what we were looking for! I recommend Debbie at Rooms to Go for any furniture needs!

Purchased chairs, received the wrong items upon delivery, was told to keep the items while waiting for replacement. It is over 6 months of waiting and still has not received the right chairs, has called customer service multiple times.

HI! I had a couch that was about 5 years old and started peeling. I let Rooms to GO customer service know thru email and they worked with me every step of the way until a resolution was found. My warranty was over, but I sent pictures, and they agreed that the peeling was not due to anything I had done. They answered all my questions in a timely manner and made me a happy lady at the end of it all! I would highly suggest Rooms to GO and will be back for my next purchase!

I finally brought a home. I decided to buy most of my furniture from ROOMS TO GO! Brought my 1st home. So when it was time to buy my living room set...I was excited however, that quickly turned into discuss, disappointment than anger! 1st deliver was two hours late, 2nd the guys Broke one of the legs on the chair while setting up...and didn't tell me! I found out about an hour later as I inspected the LOVESEAT. 3rd... last but not least I notice a lot of shedding from the Pillows in the chair... So I unzipped one Pillow from the sofa and found the pillow case inside was ripped or NEVER sewed complete with green stuffing coming out the hole! So I started to unzip each Pillow... Every pillow was half stitched/torn (6) in all. $2400.00 dollars... Poor quality and craftmanship... I'm so pissed. Ordered in the Richmond, VA store and out of Dunn N.C warehouse.

My expectations? How about the company’s word which apparently means nothing. My furniture was paid in full regardless it should have never been sold! And as of yet still not resolved. My number is on my account and no phone calls. Your response does not resolve a major service issue.

I will never purchase another piece of furniture from this company ever again! I purchased a sofa from this company a little over a year ago and purchased the extended warranty, knowing that I had a cat who tends to be a little spiteful. I had to file a claim for broken support beams on 4/6. A very nice technician came out to my house on 4/15 and told me that the support beams were far too thin to be on a sofa and that the sofa would need to be taken to a shop to be fixed. He told me to make sure that Rooms to Go contacted me within a week because they like to put people in a holding pattern and not fix anything (even though we paid extra for a warranty).

Purchased a Lift chair in 9/2019, we also purchased extended warranty. January 2022 the remote broke. Had to pay $25.00 for a new remote, because it was not covered by the warranty. They cashed the check in January 2022, and they waited 90 days to send a new remote because this was in the contract. Received WRONG remote in May 2022. I called. They need to order a new remote which was their fault in sending the wrong remote. This will also take 90 days. Lift chairs are a necessity not made for luxury. I am unable to order the remote from anyone else. Because this is a Rooms to Go Chair. So they will not fix the chair nor smart enough to send the correct remote. So very sad that they are this POOR of an organization. Be careful.

The showroom is great, and they offer a broad range of products with wide range of quality/price points. The staff is well informed and overall, you can expect a great experience here. Most important, when it comes time for delivery, they come when they say they will, they will notify you if items are available sooner and allow you modify your delivery schedule. The delivery team/installers are top notch as they handle items with care and treat your home as if it was their own. I felt it was important to recognize Rooms to Go for being head and shoulders above many out there.

My wife and I recently purchased a Tempurpedic ProAdapt Firm mattress on a recommendation. Before purchase, I inquired about Tempurpedic's 90-day guarantee and I was promptly told "We will definitely take care of that." Fast forward to 10 days later and both of our backs are in pain all night from the mattress. AS of last night, we have removed the mattress and gone back to our old mattress. It is that bad. So I contacted RoomsToGo to set up an exchange for a different model (medium or soft) and was told that there is a 30-day break-in period and that they cannot offer any solution at this time. I was told to contact at the end of 30 days but that they cannot guarantee they can offer any solution to the problem. So, basically, we were told the minimum necessary to get the sale and then brushed aside after purchase. We will try again at the 30-day point, but our expectations are very low at this point.

We purchased extended warranty for our sectional. The policy is still in effect, but when we contacted them about a broken piece they denied our claim. They implied we broke the piece. Idiots. It was a piece underneath the recliner that we would not have noticed had I not gotten onto the floor to look underneath it while cleaning the floor. Although the recliner works perfectly fine, this is the third piece of defective furniture from Rooms To Go. The other two pieces were either sent back or a claim file and processed. DO NOT PURCHASE THEIR PRODUCTS. BAD CUSTOMER SERVICE AND POOR QUALITY FURNITURE.

Rooms to go does not take responsibility for their delivery people’s behavior. They can do whatever they want and Rooms to go would do absolutely nothing about. It’s like they do not care at all about their customers. They would even give you an attitude over the phone and would rather cancel an order than to make it right for their customers when it’s they drivers the one creating the problem.

Updated on 5/18/2022: Do yourself a BIG favor!!!! Go shop at another store. A lot more has occurred since that episode. A replacement was delivered yesterday 5/18/22. When the furniture was moved out from the wall, the delivery man showed me HUGE gashes on my newly painted walls. He took pictures and contacted his boss with a promise that I will be hearing from someone to fix and re-paint. I have heard NOTHING. With all I have been through with this company, I certainly hope you don’t expect a good review. The least they could do is offer me some form of compensation. I just might have to get my lawyer involved. REMEMBER, I already paid $3,000 for this piece of **.

I spent multiple thousands of dollars and added an additional warranty. One would think that a small fault like a couch cushion zipper breaking, would be no problem to replace. Nope! I've had to jump through hoops and still no replacement cover, even after Guardian (the company RTG uses for warranties) told us that they paid the money to Rooms to Go for the cushion to be replaced. Unbelievably terrible customer service... Maybe Rooms to Go have spent too much on advertising that they need to keep my $55 couch cushion cover...So disappointing... And to make matters worse, they bounced me back and forth between the two companies, the last time leaving me on hold for 2 hours before I had enough!

I had a scheduled delivery on 5/6. The eta for product was for 2:10-2:40 pm. They arrived early and texted me. I texted back and said I will be in driveway in 2 minutes because you are earlier than the text stated. I got home 2:03 and they were gone. Called customer service they said they left. This was 2:10 and they would not return back. The driver texted me and I tried to call back but I got a no English recording so I texted back and told him 2 minutes from driveway... I said I will pick up Saturday. They said no it has to be put back in system.

I gave it 2 stars because the mattress itself is pretty comfortable (better than a Sleep Number in my opinion) so, I don’t know where to begin. It started with a sale for a Mattress at Rooms To Go in Metairie Louisiana.. Salesman would not show us the sale mattresses and went straight to the Tempur-Pedic. As my husband was speaking with the salesman, I went looking at the other mattresses. Ended up buying the Tempur-pedic anyway and it is the most comfortable bed I have slept on. So good product.

I purchased a sectional from Rooms-to-go about a year ago. In that time, the sofa has developed sink holes in multiple spots and the arm rest on one side now seems broken in the middle. I spoke with a representative at the store and they said to reach out to their service department as my sofa was still under their warranty and it shouldn't be having these kinds of issues so soon.

DO NOT PURCHASE FURNITURE FROM ROOMS TO GO. Within a year of my purchase, the couch has absolutely fallen apart. The woven fabric has absolutely shredded with one adult using it. It's hardly even been used. It's disgusting what they charge to get the worst quality.

Third exchange on a bed here, still lumpy, back aches. Do not buy a bed here. The worst bed you could ever experience. Not like beds you sleep in at a nice hotel, they have and purchase the best beds, my opinion for what it's worth.

I purchased a electric LIVE SEAT and I purchased a service agreement. ONE SIDE OF THE LOVESEAT has quit RECLINING, this has happened twice, so I called the phone number to request service. Btw the loveseat QUIT WORKING WHILE I WAS IN THE RECLINING MODE!!! After crawling out of the side I was sitting, I immediately called the service warranty department, after waiting on hold for at LEAST 20 minutes. I scheduled the soonest appointment which was 3 weeks later! After WAITING 3 Weeks, the Technician arrived assessed the problem in about 5 minutes.

I was a Corporate Accounting Manager for a defense contractor for decades. Trying to decipher Rooms to Go invoices when articles are not being delivered at the same time is enough to drive you nuts. Examine every line carefully, watch for extended warranties added on and never mentioned until you object and, lasty, in Florida, when a company offers free pick up or a delivery with a charge, they are not supposed to charge sales tax on the delivery charge. Rooms to Go does and they refuse to take it off. We'll see how long the furniture lasts, but this is it for me. I've had it with them.

I went to the Lakeland, Florida store to look at some furniture and had the illusion of getting something nice for my living room. All my illusions turned into a nightmare starting with the delivery. I received a call and only one call from the delivery truck hired from them. I didn’t get the opportunity to let the person who was going to receive the furniture to meet them. Subsequently, I called the customer service team and they advised me to call the next day after 4:30 pm. When I called, they explained to me that the furniture would be deliverable on July 5th 2022 because they returned the furniture to the inventory. They couldn’t release it even as I offered to pick it up myself.

I ordered a pair of chaises from Rooms To Go (RTG) in Austin, Texas in December 2021 and they were delivered in February 2022. One piece was a new one wrapped in a clear plastic but the other piece was wrapped with blue blankets all over to conceal that it was not new, but a defective floor model with a hole underneath and pre-installed legs that looked very dirty and worn out. I did not know until I moved both of them into my living room and saw the differences. Obviously, RTG intentionally cheated on me by concealing one piece in the blue blankets despite the fact that I paid for new products on both pieces.

We purchased a sofa and loveseat and waited a week for delivery. Upon delivery both the sofa and loveseat were the wrong items. In speaking with customer service over the phone we were told the next delivery date would be a week away to make the correction. We went to the showroom and spoke to the customer rep there. He stated that he would get back to us that afternoon which never happened.

What fun. After 4 months waiting for my bedroom furniture, the delivery of bedroom furniture is damaged so they cannot put the bed together. Now I have to call for a replacement for the headboard (big, gouged corner), footboard (one leg OFF), one end table (big gouge corner, brushed nickel pulls are marked up), the tall dresser is marked up in 4 places. I am FURIOUS and inconvenienced once more!!!! Quality is not in their vocabulary. Oh, they will replace the damaged pieces alright, or I can swap for a different bedroom set, with of course... paying any price difference and waiting yet another 4 months. NO THANK YOU!! Been there, done that with RTG. Then the umbrella fiasco below.

I purchased a sectional 2 years ago and got the extended warranty for a total of $3000. They will not repair the one piece because the leather is peeling back. They are offering full credit for a new one. Of course this item was discontinued so they want me to spend another $2500.00 for the replacement. Do not buy from Rooms to Go and absolutely do NOT get the Guardian warranty. By the way the peeling leather is in a one inch square area and I paid dearly for the extended warranty that they assured me covered this type of damage!

*BUYERS BEWARE* Had one of the worst experiences of our lifes. We bought the first furniture for our new home and got stuck with the horrible cushions! Barely after a month the sofa started to wear off and looked old. We began having bad leg cramps, body aches and what not!!! And even after there was ultimately no solution provided by the customer service. In spite of this, the agent addressed this issue extremely rudely and was being ignorant about it. If you can't offer quality and solution to your customers you're not worth existing in the furniture market. Pathetic customer service! We regret buying from rooms to go.

I will never buy another thing from this store in Naples Florida..They are deceitful..they insisted I could take a year to pay, though I wanted to pay in full. They gave me a Rooms to Go charge card, then later said any payment should go through Synchrony Bank, who handled their accounts..This bank should be out of business..fraudulent.. I made two payments, making my account paid in full..I got a statement saying the payments were made and both checks were cashed and withdrawn by synchrony bank from my own bank account...in 2021. Six months went by after me paying in full, and I started getting harassed about non payment.

Salesperson lied and was dishonest. Mattress was poor quality and broke down after 2 weeks, nobody at store will help. Customer service says to wait 3 weeks to have someone come and decide if can return or not. Salesperson told us could return within 120 days no questions asked for full refund or exchange. Worst customer service. They don’t care about customer or repeat business. They hope to get unsuspecting customers to come in from advertising and not allow bad reviews to get to public. Don’t buy anything for them, you’ll regret it and want your money back, but they’ll run you around and waste your time and screw you over. Try any other store.

On 3/27/22 I went into the Pearland, Texas location because of an advertisement I had seen for a specific couch that was advertised as “in stock” at that location. My salesman, John **, took me immediately to the exact couch. I was told that the couch was in fact, “not in stock but would be available for pick up or delivery in two weeks.” When I asked why it was advertised that way, he stated, “we always do that.” I told him I felt that was very dishonest. Fast forward to today; 4/11/22. I called the Customer Service Department asking on the status of my couch. The lady in CS said that John had requested my couch be available on 4/15/22. She was as confused as I was. Why would he do that?!?! She changed it so I can pick up my couch now. I will never purchase another item from Rooms to Go; Never.

Never again will I purchase anything from Rooms to Go. Went to their Willowbrook location for a recliner sofa they supposedly had in stock. Sales person "supposedly" verified they had it in stock at the warehouse. I wanted to pick it up myself, but was informed that it had to be delivered. Okay, whatever. After dropping $$$$ on the purchase with my debit card, I was informed that the delivery would not be for 3 weeks! Arrgg! Okay, whatever, I have a sofa, just replacing it with the new one, gonna have to wait for the three weeks. April 7th rolls around and the delivery guys show up with the sofa, only it's nowhere near the sofa I ordered and paid $$$$ for. It wasn't even close; wrong make/model/color/style, etc.

They brought me DAMAGED furniture 4 months ago. I reordered the same set because I really like it and it matches my decor. They showed up 2 months later with the same DAMAGED set. The delivery guy said, we're use to it. We've had 3 returns today for Rooms To Go. You're #4. I told them that I would give them 1 last try, so I reordered and they showed up today (4-7-22) and told me that they didn't have the hardware to assemble the bed and one nightstand was DAMAGED. I didn't even allow them to unpack the rest. Just told them to take it back. They called and apologized repeatedly and when I asked if they were going to actually take action as opposed to offering the repeated I'm sorrys, which equates to NOTHING and they offered me $50... SMH Just know that you're taking a chance ordering from them. Be sure to read their reviews first. This happens quite often from what I've read online.

Do not bother purchasing this warranty. If you have an issue, Forttegra has to pay for the Rooms to Go service to fix it & nobody else can do so as they are a "self provider". But, Rooms to go has so few technicians that they schedule an appointment months out & can on that day say "we have no technicians in your area" and randomly pick another day another several months out irregardless if you have that date available. Better save your money to pay for broken sofa motors.

I got a Rooms To Go credit card and purchased living room furniture as well as mattress and box spring. Part of my order was back ordered. They delivered the sofa after 2 weeks of rescheduling because of GPS not being up to date. No one in their customer service wanted to help me solve this problem. My back ordered items I had to cancel because they could not seem to find the same address (new subdivision) they delivered to sofa to a month earlier. I finally received my mattress and box spring because that particular driver thought outside the box and use a different GPS.

Most all my furniture has been purchased here. I recent spent over 5000.00 on 2 months with them. All the deliveries were wrong. They never called in advance. They sent texts but the app was incorrect. I had a couch delivered to my home which I then found out had bed bugs in it. After waiting almost 2 months for it. That cost me about 800.00 to get rid of. Their response was, "I don't know what to tell you." I then ordered a bedroom set and dining table for my son's new apartment which the bedroom set came with no platform of box spring and when I called they said, "Oh we failed to tell you it doesn't come with but we could sell you one for $350.00" and are you serious right now? A 2100.00 bedroom set. I bought a box spring for $80.00 and got it same day so goes to show how they rip off their customers.

I received pungent smelling, stained and torn furniture. They refuse to refund, refuse to get a manager on the line and I had difficulty cancelling pending orders. The personnel were very rude and kept transferring me to other departments. Do not waste your time with this company or their furniture. My home now reeks with ugly furniture in it.

If I had the power to not put a single star, I would! As we all expect more reputable companies trying their best to avoid to stand by their warranty by stating common wear and phrases that will avoid warranty by force when you're faced on needing such service. Save your money and don’t bother to purchase warranty and don’t bother purchasing such crappy quality of furniture that will fall apart on you before you finish paying it off. They will run around time till warranty is over. Save your Money and purchase a cheaper route from IKEA and buy better, nicer handles and call it a day.

Purchased a sectional with a sale price and added a piece. Talked to the delivery folks and they scheduled 3 different deliveries since the ottoman was back-ordered and they were having shipping challenges. When I called they didn't have any idea that I had ordered the additional pieces even when the full purchase price shows clearly I did. They decided that since it wasn't listed correctly they couldn't help. Called corporate and they said they couldn't do anything because they couldn't overwrite the store, but agreed the price was correct for what I was describing. So in the end the lady at the store said "Too bad, you should make sure it is all listed separately."

In January I ordered regular dining room chairs, that should have been counter height. On February 7 when they were delivered I was told I could do an exchange but would be over a month before they would be delivered. When they arrived today it was still the wrong chairs. I was told I would have to wait April 29, then told by someone different April 30th. And now being told June as a backorder for the correct chairs and that they were actually $10 higher. I was not told this back in February, so now I'm still without my chairs being told I have to wait months. And having to pay more money before I can get them! I asked for a supervisor, And was transferred from person to person in which I never spoke with one! A day completely wasted and nothing accomplished and the customer service was terrible, it's not worth the headache!

I had not so good of experience in the Dunn location. I visited the Durham location and Diane greeted me at the door and said please don't hesitate to ask me any questions you may have. I wanted to look so I said thank you and I would if I had any. Diane didn't pressure me and when I had questions she was very helpful and explained everything very clearly. Before coming to the Durham location I was considering going to a different company but Diane is to thank for keeping me a customer at Rooms To Go.

Very disappointed! Purchased a sectional couch and not even TWO years of having it, one of the cushions is ripping at the seams in MULTIPLE areas! Purchased an "extended warranty" and they denied the claim because rips at seams is a MANUFACTURER defect and is only covered for ONE year! Are you freaking kidding me?!? DO NOT BUY FROM HERE!! I repeat... DO NOT BUY FROM HERE! Waste of money!

I bought a sofa chaise at a sale price and just used door delivery because the only assembly required would be attaching the legs to the sofa and the ottoman. Based on past sofa purchases, that should have been just a matter of screwing the legs on to where there is a pre-drilled hole. The delivery went well, and the delivery guys were great. But when I saw the legs, which were plastic, after removing the packing materials, I was very surprised because I have only ever had wood legs. First to see plastic legs, and then to see they were to be attached with regular screws not an attached bolt was disconcerting. The biggest issue was that there were no assembly instructions supplied, nor were there markings on the bottom of the furniture pieces indicating where the legs should be placed.

I purchase a Sofia Vergara sofa, sectional set at Rooms to Go outlet. When the merchandise arrive, they drop them from the truck on the driveway and grass at my front door without any cover or protection, so they scratch them all and damage. When they brought them inside they start asking and yelling for money and pushing my wife out to upload the sofas back on the truck, (My wife it was in shock alone at home.) I was trying to call the company to let them know what was going on, after about a month I still have no response from them. I talked several times to Keven the manager at Rooms to Go outlet on Oakland Park telling me that it is nothing he can do, customer service also said is nothing they can do, so be prepare to have the worst customer service ever and be assaulted and treated by them if you want to purchase at Rooms to Go.

The nightstands arrived with the back separated from the body. Staples were hanging loose. The thin particle board is so flimsy, it was almost curled. NOT worth $180. Packaging was sturdier than product.

I am a 65-year-old high school teacher who bought a leather sofa and love seat. It was my treat to myself after teaching my students through Covid for the past 2 years. It arrived yesterday. I sat in it for an hour after I got home at 6pm and an hour today. The leather is all wrinkled after 2 hours of sitting. It looks like I have had the sofa for years. I feel like I have been taken advantage of. There are areas in the sofa cushion corners that have no stuffing. Once again a big company taking advantage of consumers. It will be an excellent discussion for my Economics class.

Nothing but problems with RTG. What the sales people tell you and what policies they have do not match up. They sent me living room furniture that didn't match so I asked to make it right and they did after a few months. They sold me a base for a bed and the drivers said it would not work but the store insisted it did. I did not receive all the items I had requested to purchase and when it was delivered it items I thought I purchased were not present.

I had an excellent customer service experience at the Bradenton, Fl store on Cortez street. The assistant manager, Kevin **, made an easy exchange of an area rug with another that was more suitable to my decor within a month of my purchase. I would highly recommend Rooms to Go for your furniture and decor purchases.

Place a order 4/21 for a sofa, 1 year free financing. Deliver sofa and driver thru it off the truck, the second driver then came around and they carried it to my carport. I mentioned, "Why did you throw it, we lost our dolly." As they left I unpack the sofa. I found the leather way creased on one side and La-Z-Boy lift ups were not even. I notified store and was informed to send pics. It is now 11 months and no new sofa, and paying financing charges since Oct.

I bought a nice microfiber sectional from RTG a little over a year ago. Unfortunately I got sucked in to buying the extended warranty coverage. RTG train their people to "upsell" this (no hassle) scam insurance coverage. My microfiber detachable seat cushion has some punctures in it which states they cover punctures, tears, etc. They denied replacing and or fixing my removable seat cushion with an excuse that it is not covered without a detailed explanation. Do not waste your money on these extended warranty scams. I have no experience in a stain claim so I cannot speak in honesty how that coverage works.

I purchased a Living Room Set from Rooms to Go (reclining sofa, loveseat and recliner). I also purchased the extended warranty (Fortegra). After 2 years I started having an issue with the reclining portion of the sofa and loveseat, metal to metal sound and hard to recline. I called Fortegra and scheduled someone to come out. Because of covid it took longer than expected which I understand. When they came out they didn't have part so it was ordered. Again because of covid it took longer than expected to get part. Part finally get here and Tech comes out to replace part. When the tech arrived he stated the wrong part was ordered. He stated the issue was cushions (not sure why when it was making a metal to metal sound). He did not replace the parts that had come in but instead said he had to order cushions.

I called a store (Macon, GA) to acquire information about the mattress sale. Monique **, a sales associate, answered my questions over the phone and invited me to visit their store. Monique was amazing in person and very knowledgeable about the inventory as a sales associate. She offered a good deal on a mattress. She arranged delivery within a few days. The price was reasonable, and I left the store happy. On the day of delivery, the company texted the hours that the mattress will arrive. The delivery truck came on time, the mattress was in good shape, the associates were professional, and did a good job. I was able to arrange a free pick-up of the old mattress. New in, old mattress out. It was convenient, quick, and easy. I highly recommend the Macon location of the Rooms to Go for your next furniture purchase.

Terrible customer service and the insurance coverage is a joke. We have been trying to get them to honor our extended coverage since December. They have sent 2 technicians out here and I have sent pictures in myself and every time I call to get the same status it's, "There are no notes. We will research and get back to you." Now they are claiming I returned the furniture when supposedly they have pictures of the furniture in my home!!! You can't make this stuff up!

DON'T finance with them. I have financed with 60 months interest free and I signed everything and they use a bank called Synchrony. To my surprise, the first month I had to pay, the FULL balance was charged to my account. I asked RTG and they could not help me and said I have to clarify with Synchrony (ridiculous). Then talking to Synchrony, they said that the DEFAULT option is to select 1 time payment (WHATTT?? I SIGNED A DAMN CONTRACT). The only reason I had to use Synchrony is to FINANCE!! Broken process, lot of people unhappy, just don't do business with them. Customer experience really bad and super unprofessional salespeople (had to clarify my financing 2 times because they put additional stuff for me to pay). NEVER AGAIN!!!!

Today I had the worst experience I ever had with customer service in my entire life. I’m moving to a new home and we decided to buy a lot of furnitures at Rooms To Go. The sales person was great and scheduled everything for the date that we were expecting to move. But as everyone know, things change, and we had to change our moving date. So I called Rooms To Go to re schedule the delivery and the lady that answered the phone just asked the date I wanted and done. She never mentioned anything else. But because an hour later I wasn’t able to locate my order on the automatic system I called again and for my surprise a very ARROGANT attendant said that the date was not approved, that they do not hold merchandise to any customer and that my furniture was out of stock (yes, the furniture that was ready to be delivered to us). She said because we re schedule they released to another customer.

The worst furniture you can buy! Go somewhere else. I bought them a living room set that is not even two years old, they sold it as leather and they are already turning yellow. I paid them an extended guarantee, which does not cover discoloration of the furniture and Rooms to go does not want to cover it either because its guarantee only lasts one year. I've only cleaned them with very expensive Products and still is turning yellow. The WORST Furniture.

What a disgrace of a company! How dare you state online you're #1?!?! You're definitely #1 in disappointment and lack of service. There is no person to talk to. Everything done via email and it is not done. I received a desk with a broken little piece that I cannot build the desk without. Contacted company. Sent an entire new unit with the same broken piece!!!! I have 2 very heavy packages and no desk. I emailed company. Haven't heard back called and was assured someone will contact me within a day which didn't happen. A month and a half later I am still without a desk and no live support to talk to. Never getting anything with you ever again!!!!

I placed an order for a sectional at the beginning of January. I waited a month for it and when the delivery guys got to my apartment, they called and asked what floor I was on and when I said 3rd they hung up in my face! They delivered the sofa and was very rude. So I start putting the sofa together only to realize there were no legs. So I called and the representative said she see the delivery notes that no legs came with the sofa. No one told me. She said she would overnight the legs and have someone come out them on. Well I waited a week and no one came, just the legs in the mail. So I start putting the legs on just to realize there are only 2 screws (8 are needed). I had to call AGAIN to get them to send me the rest of the hardware! So now I have to wait ANOTHER week to put my furniture down together. Not worth it, I’ll never buy anything else from this place.

We bought a Power recliner sofa and stationary sofa from ROOMS to GO, Haynes Bridge Road branch. The sales rep advised us to take an extended warranty as we have a kid. So we got 3 year warranty.

Couch is poor quality, cushions, seat and back not holding up. We purchased a set, sofa, loveseat, tables and lamps in February 2021, in January 2022 we had technician out because cushions lost the support, new cushions were ordered for sofa and loveseat (still waiting on those), technician was out today because lower support and back support is failing, he said, "that's the way it's designed and Rooms to Go won't do anything about it", had I known the poor quality I would have bought a different brand. Absolutely poor quality and no support for other than cushions. Replacing cushions will not fix support issues.

In August of 2021, my wife and I purchased a sectional sofa with power recliners and a center console with USB chargers. Within two weeks, one of the power recliners stopped working. We filed a service request, and almost a month later, a tech finally came out to fix the problem. Upon arrival, the tech discovered the motor needed to be replaced. He didn't have the motor so he had to order one. Once it arrived three weeks later, we had to call RTG and schedule another tech to come out and install it. This whole time, we had a recliner that was stuck in the up position. The next tech wasn't able to come out until mid-December. When he arrived and assessed the situation, he realized the wrong part had been ordered.

My name is Eduardo **, I have been your client for more than 10 years, today 01/02/22 I contacted your customer service department and the company that offered the 3-year extended insurance (FORTEGRA ) to request a review of my reclining sectional sofa that I bought in October 2019, Order #**, store # 412, since I have observed that it lost its firmness and the fabric on one of the reclining chairs broke yesterday, and the only thing that What they indicated was that the insurance does not cover either of the two incidents, how is it possible that they did not even deign to come to my house to check my sofa and tell me that the insurance I paid does not cover these incidents, I can buy a piece of furniture for me.

We recently placed an online order for a living room accent chair from Rooms To Go. All went well with the delivery, until we assembled the chair and realized that the screws on this chair are very visible. We then proceeded to call customer service within the allotted 48 hours to request a return or exchange. We called the customer service number on the website and we kept getting transferred to different departments. We finally spoke to one of the customer service representatives and she informed us that the Online Order Department would be the one to decide if we would be able to return the chair and get a refund. She then transferred me to supposedly the right department and we ended up being transferred another 2 or 3 times. After being given the runaround for over an hour, I got a sick feeling that we were not going to be able to remedy our situation.

Pat was amazing as a sales rep on the floor. She is very pleasant to work with and she is very knowledgeable about the inventory. She was able to offer good information yet she allowed us to shop without hoovering too much. She also made the ordering process very easy. My delivery was within a week and was right on time. Thanks fellows. You were very professional, worked quickly, and were very pleasant. I had a question about how to use a battery pack for my powered reclining love seat and called the store. The manager (sorry I did not get your name) took my call, he went and looked at the item on the show room floor and answered my question and then thanked me for asking it. I love my furniture and highly recommend using the Huntsville team at Rooms to Go for your next furniture purchase.

Beautiful Furniture. Very Modern. Great Insurance Protection Plan. Hassle free returns. Excellent Customer Service. Furnished the majority of my home. Very Solid. Options for the entire family. Highly recommended. Experience unmatched.

I have used Rooms to Go several times to furnish rooms in my home. I have always received great service UNTIL I had an actual issue. I purchased a warranty for my reclining sofa since it was power reclined. I was told by the salesman that it was a good investment and I agreed. My issue - My sofa stopped reclining August 2021 and I called Rooms to Go and put in a service request. As of today, January 18, 2022 it's still not fixed!! I have called several times between these two dates and I'm told various things. September 1st, Quality care came out and took pics and told me it would take a week and they would come back and fix the issue. No follow through.

We visited the showroom in Clearwater on 10/23. We had a great experience with our sales person Steve. Honestly, I was very excited for our new purchase, it was plush, full of down feathers and oversized. ALL of the things I was looking for. Fast forward to our FIRST delivery. We had been aware one of the pieces was going to be delayed on delivery and that was okay with us. I instantly felt the difference between what we had sat on verse what was delivered. I shrugged it off thinking maybe the "feather" part had to be broken in more to get the same feeling as what we had experienced. However, that was not the case..

I purchased a Cindy Crawford sectional that is falling apart. When I purchased it I paid for the extended warranty and they keep denying my claim and the sofa keeps getting worse day by day! This sofa was purchased in the middle of last year and was on back order due to Covid. Rooms To Go finally delivered it by December 2020. The fabric is very cheap and tears if you even look at it. I paid over 2000.00 plus extended warranty amount for nothing. Shame on you Rooms To Go and Cindy Crawford for selling bad quality furniture high priced and not honoring your warranties!

We were so happy having someone help us and listen to what we needed. Everyone was very friendly, but we were so happy with our purchase from Patrick. So many choices and wonderful selections, there is something for everyone there.

#roomstogo #roomstogoaustin #roomstogotexas #roomstogocustomercare #rtg #ElliotKalick I have purchased king mattress and lot of other furniture for my home on 06/19/2021 and they delivered almost all the items missing/wrong/broken. They sent queen mattress for king. After so many customer care calls and hours of wait time (even visited the store) they sent the replacement. But didn't pick the queen mattress, tried calling again and again waited for 3 months then I have donated that as I have beds already in all rooms. Now after 7 months they called me and saying, "We need queen mattress else you owe the amount to Rooms to Go." Never saw this worst experience with such a big furniture store. Very disappointed.

I got my kids bedroom delivered on Nov 7 and the delivery people scratched my walls and even threw the empty boxes from upstairs to downstairs and they cracked a big status downstairs with boxes which I got for over $400 and when I asked them to take pictures and reported they said call customer service and I called same day to reported and they told me, "We will send you a link to upload the pictures," and then never heard from them. And when I called again a month later they said, "We don’t have any claims for you and it’s too late to make one you have to do it within 72 hours of the delivery. And we have nothing to do for you." Thanks Rooms to Go but I will let everyone one know that you are the worst. Even the bedroom you delivered had a bad drawer. We can’t close or open easily and the first available time to fix it is January 25.

I purchased a $629.00 (over $700.00 w/ tax/delivery) Highland Lakes Loveseat in the showroom, LBJ Expressway, Dallas, Texas. Within 48 hours of delivery, I called Rooms To Go Home office; to request a refund or exchange. After reading the 48 hour return policy on Rooms to Go Website. I was informed there was no way to get a refund, return or make an exchange (even if there were unseen defects). And they thought it was purchased online. Then I said it was purchased in a showroom, then was told definitely no way (less than 48 hours after delivery!)

Don't buy from this seller!! The shopping experience was good. We had a nice salesperson. We ordered a sofa sleeper Living room set that the salesman said was quality. The purchase date was Veterans Day 2021. The delivery day was set to for early December. So the truck comes with item nor in protective wrap. The sofa only had a moving blanket over it. It had stains, rips and the sleeper support was ruined. The tables also looked like they were some other clients returns. (Bent, scratched and with glass that was not made for the tables.) We were told by the delivery people that we needed to keep the pieces until the replacements came in.

I brought a love seat power recliner from Room to Go. I had this over a year and the quality is outstanding. We constantly sit and recline and there have been no problems with the chair. The quality of the fabric is superb. This is a durable cloth fabric. I have spilled water on it and just taken a clean cloth to absorb the moist area. There were no spotting or staining.

Beware of return policy when you receive multiple defective items. We bought a power reclining couch and matching rocker recliner in the beginning of 2021. The chair made a terrible racket when used. RTG sent out a repair person. A couple weeks later, the noise came back. RTG then sent out 2 repair people to attempt to fix the chair again. They were unable to stop the horrible noise. The 3rd time RTG offered to send a new chair. After months of waiting for the new chair, it arrived and has the same defect as the first chair.

We are still under the warranty with Rooms to Go...which is dismal at best. Today the representative came out for the second time since we have had the bed. Reset the legs and this time told us the bed won’t even be right bc we have wood floors???? What? The last time she came she said the person who sold us the bed at Rooms to Go should have let us know we needed different support for our mattress and the bed would ruin our mattress. I’m flabbergasted....so we are supposed to go buy a huge rug (I have pets and prefer wood and small rugs) because the beds legs are too weak to be on wood floors? Sounds like a poorly made bed.

I cannot believe that RTG would rather lose a decent size sale than honor your agreed upon time for delivery. Two days ago RTG text me a delivery day and time. I confirmed that day and time, rearranged my schedule to be at my house during the entire time set and agreed upon/confirmed. I then get a text last minute from RTG that the delivery time has been changed. I cannot change my meetings again on the whim of your delivery department. RTG set the time then backed out of said time. This is poor business practice and poor management. The sales staff is fantastic but if you can't deliver.... Nice furniture but if I can't use it then why bother shopping with you.

The worst experience I’ve had yet since purchasing furniture for my new house. I ordered a sectional from Rooms To Go in Greensboro NC. When the first delivery came they did not assemble any of the pieces.. The delivery men didn’t even take the furniture out of the plastic just set it in my basement floor! The second part of my delivery comes today (which is supposed to be a dark Gray right arm chase) but it’s a brown love seat. After waiting a whole month for the rest of my sectional I, now have to take off work again in a few weeks to wait for the right piece to be delivered. I will say when I called Rooms To Go in NC I did talk to a pleasant supervisor however, she still couldn’t help to satisfy me as a paying customer. I should’ve stuck with BOB’s Furniture.