Rooms to Go Reviews

I am so mad. I went in 11/2023 to get a room divider. Got that an extra charge of 69.99 for 24 months on top of the divider for something called accessories promotion. The saleslady didn't tell me anything about that. She just stuck it on and I'm stuck paying for something I didn't ask for. Well this will be my last time dealing with you all.

I recently purchased close to $5000.00 dollars worth of furniture. It had to be delivered in 2 separate deliveries because some items were on back order. This is a big inconvenience. The delivery time was a 4 hour block of time that I needed to wait for them. I called customer service to get a better time frame and he said I was 6 on the list. He said they would call 30 before they are in route to my home. After 5 minutes of leaving my home I received a call from dispatch saying they were in front of my home. There was no call for 30 minutes notice and I was misinformed when I originally contacted customer service.

I bought my kid's bedroom set from Rooms to Go. Delivered on schedule date but the technician was non professional. They broke my wall which I notice later. Then they not fully assembled the bed and left without informing. Then someone else came to assemble it after 2 weeks. Their Fortegra guard it service is trash. I called them for some wooden chips coming out from the chest, the technician came and checked it out saying they will inform us either they will replace it or fix it in four business days. They never contacted us. I contacted them after 45 days and they said this chips is not covered. I asked them your contract saying accident chips covered but he says his system only showing this that this claim is not covered. So please it's a wasted of money of extended warranty. They never honor what they said. Plus the quality of rooms to go is below average.

I have been with Rooms to Go for many years and never had an issue till now. I purchased a living room set and within 2 years it was falling apart. I tried to get them to come out and fix it but they stated it was not covered. I then waited a few months and decided to purchase another set. After having the new set in my house I get an email out of the blue that that stated they were covering the set and to go into the store and pick out another set and it will be adjusted. I already donated the old set to a family in need. I reached out to the store and to the CEO Mr. Seaman. The store stated they could not do anything EVEN though when I purchased my new set there were NOTED IN MY ACCT that I was able to pick another set. they did nothing. I emailed the CEO twice with no response. This is very SAD and I will not do business with them after I pay off my set. The CEO doesn't care about the consumer at all.

Great Vercelli Aqua living room set! Lovvve It! Reason for 1 star: Horrible, Horrible service! Very mean spirited sales/service staff with bad energy…RTG will be going out of business shortly…wait for it with popcorn.

Do not buy a mattress from this store!! We went to the Knoxville, TN store. Was told by the salesman that we had 90 days to decide if we liked the mattress. No mention of not being able to return it for trade only! He straight up lied! I called the store 2 weeks ago and was told by a lady that she had to talk to management and the salesman was no longer working there. First, by the salesman, we were told the mattress was one kind, but delivered was another style. The lady looked and told me we received the same kind as in store. The original salesman lied about that too! This mattress is not the same! It is nowhere near the same feel! So, she said they'd call me back after she talked with manager.

Me and my wife bought a sectional, bed and mattress for our son and mattress and box spring for our bed. In 3 years, I had to have my son's mattress replaced by rooms to go because it broke under a year's time (he wasn't even sleeping in it most of that time). Our sectional springs have all dropped and our bed mattress is sunk in!!! All in 3 years!!!! I've had Walmart furniture last longer. The sofa from Farmer's furniture I replaced with the sectional was in better condition after 15 years of use and three moves! It seems to me it is a bad business move to sell crappy furniture and expect repeat business or good word of mouth.

I purchased this sleeper sofa less than one year ago. Although it looks very nice, I’m not happy with the way the cushion sinks in and the way the fabric buckles. Also not happy with the fact that the seam is starting to split, and now I have to take it to an upholsterer to repair. I am a little disappointed in Cindy Crawford, I thought the quality would be higher.

I bought a Modularone sectional in April 2023, it was delivered in May 2023. Shortly after receiving the set, I noticed creaking noises when getting up off of the couch. I am not a big person so I did not understand why the couch was making a noise. I read online that this can be normal for new furniture but should subside and go away after the furniture has been broken in, almost a year later and it still creaks. It’s even gotten worse over time. When I called RTG to express my concern they sent out a repair tech who removed all the dust covers from the bottom of each piece and tightened something on the springs. This did not fix the issue and almost appears to have made it worse as it now creaks whenever I move a bit.

I am so thankful to have met Shakir ** when I walked through Rooms to Go show room. It's very important and means a lot to have someone Genuinely help you out. He was so knowledgeable on the products. Explained everything thoroughly. He made sure to follow-up with me doing my purchase process. Very professional, I don't know about everyone else but how I'm treating accounts and means everything. I'm old school.

Rooms to Go has good furniture but the company they use for delivery truly sucks. And for this reason, I will NEVER order from Rooms to Go again. Here is what occurred. The delivery guys didn’t know how to properly assemble my bed and damaged the wooden slats. Now my bed is NOT completely assembled. The delivery company damaged my dresser, so I never received it and the damaged dresser stayed in the truck. I only received the mirror, yet the delivery guys lied on their report and reported that the dresser was delivered successfully. Furthermore, the delivery should have included a bed mattress protector, but I did NOT receive this item on the day of delivery. Again the delivery guys lied on their report and reported that this item was delivered.

I should have heeded the warnings before I purchased online. An 80 inch TV console cabinet to be delivered on the 12th of April moved to the 17th and actually arrived on the 16th while no one was home and placed in the yard. The delivery picture clearly shows box damage on the corner. When I was finally able to make it home the console was in fact corner damaged and scratched. Thousand bucks for basically trash and because this is a "vendor order" they do not process damage claims. It's up to some 72 hour review. The option to return is just as ridiculous. Steer away folks.

I bought a leather sectional for $3,060.00 two years ago consisting of four sections. The two end sections are electric recliners. When I bought it, the salesperson never mentioned an extended warranty was available. The sectional came with a one year warranty. About a week ago, one of the electric recliners stopped working. I called Rooms To Go to ask if I could have a service repairperson come by and see what was wrong with it and I would gladly pay to have it repaired. The customer service agent informed me that they could only send out a service agent if I had bought an extended warranty. She told me that I would have to find my own company that fixes electric recliners.

WARNING-DO NOT PURCHASE A MATTRESS FROM THIS STORE!!! My husband and I purchased a Tempur-Pedic mattress from Rooms to Go at the Friendswood location 3 weeks ago and have been lied to, and scammed. Do not waste your money with this company! We were in the store for 2 days speaking with Kai the salesman. We wanted to make sure this was the bed for us, all of our options. We have had the Serta iComfort Mattress for many years and have loved it. Kai sold us on the Temper-Pedic, because he told us we had nothing to worry about, we had a 90 day sleep trial period and all we would lose if we returned it was $168 restocking fee. After 2 days of going back and forth on what we really wanted to do, we went ahead and bought the Temper-Pedic mattress for almost $4,000. We also ended up purchasing a whole new bedroom set.

Very deceptive return practice on damaged furniture. Furniture items dis-continued after purchase & sell, no chance for replacement and rooms to go low ball customers on discount to keep items. Was given store credit instead of refund to credit card as stated in signed agreement. Will never shop Rooms To Go ever again

Bought a Casper split king bed with the assumption it could be returned easy and exchanged for the King mattress. Bought in Denton Texas. So far this has been an impossible task. It’s been over 30 days all I have received is a ton of roadblocks.

Took 3 deliveries for them to bring the right bed. I purchased insurance for all my furniture and come to find out now the sales person didn’t apply the insurance to all of it. I requested service because the dresser drawers were getting stuck and someone came and move the drawers around and said they were good now, I wasn’t home. The drawers are getting stuck again, I called and now they are telling me I do not have insurance so they are not helping me. Even though the guy that came before did nothing.

I suggest you not to buy in ROOMS TO GO store. When you buy with them, they give you a nice but lying explanation. In my case I bought a living room set supposedly of the best leather in 2019, we are two people in my house no pets or anything there and have been cared for like gold and two years ago are already peeled in the arms. When I bought them they told us that they had a lifetime warranty and everything they say is a lie. The furniture cost that date 3600 dollars, that is not cheap at all. There are many other stores to buy however, Don't do it in room to go

I have been a customer for 2 years with Rooms to Go. I have had so many Brand names of mattresses and all were defective. I went from the higher quality of money to the less quality of money and all were defective. Every week I had to exchange my mattresses, so people, please be aware of this as you will get stuck like I did. Plus they were nasty people with me. They were making me call the store and the store tells me to call Corporate. It was all a musical chair thing. I will NEVER purchase from them for as long as I shall live.

We purchased a sofa plus loveseat, coffee table and tables. It was January 2024. Our furniture wasn’t delivered until March 6, 2024. When Rooms to Go workers came to deliver the furniture we noticed the loveseat was damaged. We called rooms to go corporate office. What an awful experience with the corporate office. It’s April we still got no progress. We have a big hole in the loveseat. Not our fault. All we wanted them to do is exchange for another one Corporate refuse. Corporate wanna to send someone to patch up the hole. The room to go worker brought leaves in to our home and didn’t finish the job! The young lady at Corporate was very very unprofessional in my opinion! We’re still waiting for them to fixed this problem! I would not recommend any of my friends or anyone who asked about shopping at rooms to go!

I purchased a sectional for $4200. It was delivered defective. I was told by the delivery person to call to see what could be done about it. I call and a service technician came out 5 days later and stated the sofa needs replacing. It is unrepairable. The sections do not align and the color is fading. It was his opinion that the sofa was not new. I called RTG 1 day later and was told to call back 5 days later. I just want to return it at this point. The sofa I am replacing is in better condition.

We purchased a La-Z-Boy recliner from RTG online as part of the anniversary sale. It took 3weeks for delivery. When we sat down in it we noticed the arms were loose. Called customer service and they sent a repair person to check it out. They verified it was broken, arms broke off the frame. Never heard back about replacement, called them and it will be 3 more weeks until replacement. Asked for compensation for hassle and they said no. Never again will we shop at RTG!!!

I have not made major furniture purchase in over a decade. I made an appointment with the Greensboro location of Rooms To Go, not quite knowing what to expect. Renata ** was wonderful! She spent time answering all of my questions, was very patient and pleasant to do business with. I wish there were a Rooms To Go location closer to where I live, but the exceptional service I received from Renata made my trip worth the drive! I will be a return customer, as long as Renata is working there!

So on delivery date (4/3/2024) the time got changed 3 times... This is annoying but I can understand but then when my La-Z-Boy recliner. Got to my house the guy who brought it noticed the leg was cracked and gave me a card to call... I did and the woman was rude. Said it would be another week before I could get the new one and then when I asked, "Is there no way to get it rushed?" She told me, "Well ya but I get off at 4:30." It was delivered at 4... I said, "Well am I going to be compensated for my time?" and her response was, "Well we are replacing it," well no duh but now I have a broken recliner sitting in my house .. I know I am just a number and a dollar to them ...I should have shopped around. This is definitely my last purchase.

When I sold my home here in TX, I chose to purchase all new furniture, sofa, kitchen table and 4 chairs and a new queen size mattress with frame, I found the mattress I wanted and spend $800 for it. But, within 9 months time, my mattress sank in. Rooms to Go sent a tech to verify it and yes, the mattress was done. So, my neighbor took me to Rooms to Go to get another queen mattress for $1500 and I put the $800 credit from the old mattress towards the purchase of my new one. But, again... this new queen mattress collapsed where you sleep within 1 (one) months time and this time, I asked for a full refund.

I received excellent service when I purchased my dining room set at Rooms To Go. Juan ** was very professional in helping us choose the design and color. I will definitely be back to buy more furniture from Rooms To Go in the future. Thank you very much.

I visited the Rooms To Go in Buford, GA today where I was greeted by a friendly salesperson, Andrew **. I explained that I was looking for a dining room set. He ask if I had anything in particular in mind. I told him that I saw a set online that I liked and he took me right to it. I have worked with Andrew before and he is always so kind and knowledgeable. His years with the business show. He makes the process simple and quick. I absolutely love working with him! Again, I am walking out.

I purchased several pieces of furniture when I move to town, All of them are inferior in quality. I also purchase the extra warranty which nothing is covered. I hardly sit on one of my sofas and it looks like it's ten years old and I also cover it with a sheet. My real dissatisfaction comes from the sales rep selling me this extra warranty. That was a complete waste of money because they will never stand behind their product.

If you make the mistake of ordering furniture from Rooms to Go, I hope you don't get any defective items. If you do, you will have to jump through hoops to get them to replace or refund it. I purchased a manual reclining sofa that within a few months the frame broke on. I had to take a day off work to have a service tech come out to look at it, it took him all of five seconds to determine the problem. They luckily were able to replace it with another one within a couple of weeks. Fast forward another few months and the replacement also suffered the same failure. After having to wait a month for a tech to come out, I wasn't able to be home, because they only call you the day before to let you know the time that they will be there.

I am so disenchanted with the quality of the furniture. We spent $3200 on an outdoor furniture set. At month 14 there was warping of the top of the table. At month 24 you can literally stick your finger through the wood on top. We filed a complaint at month 14 and we were told nothing they can do because we missed the warranty window by two months. Today (month 24) we called corporate and spoke with a customer service “manager”. My husband was respectful and calm and she hung up on him. Buyer beware, you are investing your hard earned money on disposable low quality products with employees that are disrespectful and unhelpful. Rooms to Go does not stand behind products and does not care about you the customer. The next question asked is if I would recommend to a friend…Product is so bad I would not recommend to an enemy.

We recently relocated to Cape Coral Florida from Central Texas. We were in search of bedroom furniture for 3 rooms. Stopped by Rooms to Go - Cleveland Ave in Ft. Myers, FL….where we met at the door by a young associate (Adrian) that had nothing but positive energy and ready to assist upon our entry. We discussed our desires with him, he then immediately took us to exactly what we were looking for, laid out all options available, package deals to include pricing and purchasing options.

My husband and I went to Rooms to Go in Sarasota last Saturday because they were having a mattress promotion. Buy any mattress over a certain price and you get a free adjustable base. When we entered the store we were greeted by a very personable young man named Christian **. I told him we were looking for a Split King mattress and were there because of the free base promotion. He said he wasn't sure the split king applied but after checking he said it did. I made it perfectly clear to him that if it wasn't that was a deal breaker for us. After showing us a variety of mattresses we settled on a Therapedic at which time we were told the free base was head only but we could easily upgrade to the head and foot model for an additional charge which we did.

I would like to thank PEGGY ** at Rooms To Go in pc beach fl.. I was there today.. She was very very helpful in me picking out what I was looking for. I'm looking forward to doing business with her again!! Thank you very much!

I purchased a leather automatic sofa and recliner with built-in USB chargers, I purchased the extra 3-year warranty, I had to replace the arm a few times because the USB chargers would stop working and the couch would short out, after 3.5 years the back of one side of the couch completely broke off. I spent 3000$ on this set, it was no longer covered by warranty, so, just threw 3000$ in the trash. I am 58, I’ve never had a sofa do that. I’m sitting on a 7-year-old sofa from Wayfair right now in perfect condition. I will never purchase furniture from Rooms to Go again, it is too expensive and cheaply made.

I spoke with Rooms To Go not long after I posted this and I received my new ottoman today! I will purchase furniture again from them in the future for doing what is right! Thanks!

I am writing this review out of disgust and feeling of being ripped off. Went to R2G to furnish a bedroom, dining room and a living room, show room looked bright and organized, perfect bait and switch. Shopped around and made some choices. My bill was over $5300. Now the furniture started arriving, once you start putting it together you see that the furniture was junk junk junk. Bedroom cost over 3 grand, junk hardware bolts popping in half, wood slats looked like came from a pallet with splinters, handles tarnished and discolored, almost showing rust blisters, wood varnish powder coming off on your hand and turning to dust on the floor, not to mention the pungent smell that would not go away. Sofa and love seat was one of top items in the showroom, faulty legs that spin forever never to tighten.

I visited Rooms to Go showroom on Sunday Mar 3, 2024 at 1247 N Town East Blvd, Ste K, Mesquite, TX 75150, 2:27 pm in the afternoon. I visited here solely with interest in purchasing chairs for my bedroom living space. I already had in mind what chair I wanted and just wanted to touch, see, sit and feel to be certain prior to purchasing. The sales person allowed me time to look around and upon not finding the chair I check in with him and he was unable to find it in the store. While speaking with him I notice the chair sitting adjacent to where we were standing. Ordered the chair on site in the color specific to my space.

Brand new white leather sofa and love seat by the Drew brothers. Sections are turning reddish-pink. The service rep. came and took pictures. They are saying this is not the manufacturer's fault. This is caused by exposure to light. The furniture is in the middle of the house. No direct light. I cannot believe they are claiming such nonsense and cannot believe the brothers would put their name to subpar product. And shame on rooms to go for not making this purchase right. They are refusing to do anything about it. So we have furniture that's 2 months old turning a different color. Unbelievable!!!

My issues were resolved to my satisfaction. Rooms to Go sent out a team prepared to completely replace or to repair the bed. They arrived this afternoon and were here less than an hour. The representatives/delivery personnel were very professional and immediately saw and understood the problem. They then quickly and efficiently resolved the problem.

I have 3 three warranty on this couch, I called to file a claim in 2 years. These guys telling me I did file the claim early when I saw the issue so they can't help me. Then what is the warranty for? And the customer service guy was very rude.

To whom may care about customer service.. I got my dining set yesterday, the chair cushions are stiff as a rock, spoked to the manager, he was very stuck on the company's rules, he told us we could swap but we would be charge 10% restocking fee and new PICK UP AND AND DELIVERY FEE because you are not allowed to, bring them back yourself, at this point I'm so upset that I just want to return the whole thing, because they don't stand on the quality of the furniture, they don't care about Customer Satisfaction, It doesn't exist any longer.

My experience with Rooms To go was very bad, I will not buy anything again. Never put the extended warranty because IT DOES NOTHING. Buy six dining room chairs and get an extended warranty. They sent a technician, who indicated that the chairs had to be replaced. And Rooms to go said NO!!! That's why I DID NOT RECOMMEND THEM, YOU LOSE YOUR MONEY IF YOU PUT THE EXTENDED WARRANTY IS NOT WORKING. DON'T BUY ANYTHING.

Bucky at Town Center was amazing. Bucky is not bad for an old man. He helped us pick out perfect couch/sofa set for our new home. He was helpful as to how to navigate the Rooms to Go Town Center store and was very informative as to the quality of the ones we chose.

I visited Rooms To Go but should have done my research… based on the reviews here I should have gone anywhere else. Regardless I purchased a king size mattress and sofa. Got delivery in under a week but because we took three minutes to get to the house they left. Trying to get people to answer the phone was near impossible and call backs are even worse.

In Feb 2022, we ordered this sectional with an extended warranty. It was delivered 4-6 weeks later. In October 2023, the supports for the love seat and back broke completely into pieces. We contacted Customer Care to request that the couch be repaired in Nov 2023. After a follow up contact, a person finally came out and told us that the couch would need to go to the shop and then he left. We waited! In late January, 2024, after numerous text messages, the repair company came out and picked up the couch for repair. It was returned to us about 2 weeks later. After the repair company left, we noticed that the repaired couch was 1 1/2” higher where it abutted the chaise and was about 1 1/2” lower on the other end where the arm piece is.

Went in looking for a sofa and Anita took the time (and patience) to help me with my purchase. I wanted a certain pillow to go with the sofa I selected and she was able to assist me by showing me all my options.

We came in looking for a sectional and not necessarily looking to purchase. Our sales guy Elijah ended up answering all our questions and we ended up purchasing and taking advantage of a great President’s Day sale.

Do not buy furniture from Rooms To Go! We bought 2 couches 8 months ago. They have already been replaced once and now they came out and said they can’t be replaced or repaired and we have to pick something else. But since we bought them on sale they will only give us the sale price we paid not the original price, so to replace them we have to reward rooms to go for their crappy products and give them more money because nothing comparable is on sale any more.

Had a delivery that was not delivered. Driver said he came to door and never did and left. Called dispatch and she said she told driver leave. I told her that wife is there and nobody ever came to door. She hanged up on me. I will never will buy anything ever again from this store.

Harold at the Dale Mabry store was our sales person. My wife and I purchased a new couch and Harold was a great help to us. He is very knowledgeable and friendly. I recommend asking for Harold and you will be happy with your purchase.

My experience with Rooms to Go was awful. The service inside of the business was very helpful. The delivery and product was terrible. I purchased something from this business on two different occasions. On both occasions they went past the four hour delivery window. On both occasions I had to reschedule because they delivered damaged furniture. The first delivery was damaged and I went through the process of a discount and the staff and customer care made it so hard to discount the furniture that they damaged. The second occasion I was fed up and went through the refund process which was difficult. I would not recommend this furniture store to the worst person in the world.

Absolutely do not waste your time. Scheduled delivery (unrealistic) 8-12. Had to take my kids to school and the guys showed up. I was told to reschedule after I had already waited over a month for my delivery. It’s been pulling teeth for 5 days before I’m giving up and making a 4 hour round trip to get my stuff myself. If you’re a family with kids, busy schedule, or you’re unable to lift, this company and service is not for you.

I purchased a sectional and feathers continue to come out and poke family and friends. I contacted Rooms to go and they made out that it doesn't happen. They sent out a service technician and he said that it is an ongoing occurrence which they are called out all the time. Why would you continue to sell a product in which you know that there is an on going problem. I guess as long as you're making a sale on Cindy crawford products that's all that matters. Hopefully they will get problem resolved but I don't recommend any purchasing Cindy crawford product from rooms to go.

Purchased a new living room set. The sectional made of fabric material with a tropical appearance. Purchased June 2023. Now the sectional has completely frayed from the back pillows to the cushions. The material inside the pillows is cheap as the pillows do not even hold their shape. I purchased the extended warranty but I am honestly angered at this over priced purchase ($,3,000). I think I am just going to move onto a high quality furniture product from Macy’s. Being from the Midwest initially, Macy’s is the most popular business to purchase furniture from. Living in a new community I have had neighbors inform me that they have had negative reviews also with Rooms to Go.

I ordered furniture to be delivered to my new home on a specific date online yet RTG's system generated a new date 3-weeks sooner. The local RTG store did an amazing job of rescheduling my in-store order. However, their vendor ships immediately, which is not an issue to get customers' furniture delivered quickly. However, it is a problem if you need your furniture delivered at a later date. This information is not provided when ordering. It shows as if you can ask for a specific date for all things ordered. This is the case for the in-store (local) dept, not so for their vendor. PLEASE Be careful that you order at least 1 to 2 two weeks before desired delivery.

After 3 months swivel chair had staples falling out of the top of it which could have really hurt my son and Chris from Rooms To Go said I quote my child pulled on it which is a LIE!! I SAID HE COULD GET HURT, I'VE SPEND A LOT THERE, VERY DISAPPOINTING

I am writing this complaint because you took away the Vegas white Bedroom set. I know that had to be one of your best sellers. I loved my Bedroom set so much that I bought the Queen size and the night stand as a set then went the next year and bought the dresser. This year I wanted to upgrade to the King but guess what I couldn’t because your company took it away. It was beautiful, upscale and elegant. It gave Queen vibes and now your bedroom set you have now is garbage. It doesn’t deliver anything close to what the Vegas white gave. I am upset and disappointed. Rooms To Go please do better and bring that bedroom set back.

This is leather; however, is able to be rubbed off with just sitting. We have had our set less than a year and had the extended warranty, but the damage is considered “normal wear and tear”. We’ve had a lot of leather couches that were 5-10 years old that did not have this “wear and tear”.

Bought a sofa, perfect. Beautiful platform queen bed. Ask if I needed a box spring. Told no. There is a bunkie board here. Salesman Jayden showed me the bunkie board on the bed. I asked if it came with the bed like on the display. I was told yes. When the furniture was delivered a day late, due to delivery company. And I had paid for express delivery. There was not bunkie board.

Ordering online is a joke! I ordered a sectional and wanted the chaise on the LEFT side of the sectional and they delivered it on the right. Spoke to a supervisor Mike and wanted to charge me an additional delivery fee for $96. After hearing me complain he lowered it to $69. If you can lower the delivery fee, you can waive it. Especially, since it wasn’t my fault. I’m canceling and getting my refund and will never order from Rooms to Go again!

I was charged 20% restocking fees on returning a mattress within 90 night sleep trail. Rooms to Go policy is very clear on charging $168.00 exchange fees for the reselection and pickup and return. Rooms to Go did not stand by their policy and made all kind of excuses to void the sleeping trail policy unprofessionally. I will never consider doing business with them. Room to Go business is a scammers in interpreting their policy in their favor.

12-31-2023 I purchased a bedroom suite that listed Bed, Mirror & Dresser, Bed Frame, and Nightstand that was on sale. What I thought would be a very easy transaction has turned out to be quite the run-around. Initially, the bedroom suite was supposed to deliver on 1/23/2024. Just days before the delivery I was contacted and informed that delivery could not be executed until 1/31/2024. That part was fine. Upon delivery, it was noted that there was NO nightstand. During the sales process, I actually pulled up the ad and showed the sales person the ad and said order as is. He confirmed the pieces and price and with the addition of mattress and box springs, wrote up the order to finalize the transaction. Woe is me for not reviewing more carefully (no listing of the nightstand) and after being told by the salesman it would be with the order, I left the store.

I bought leather furniture set for living room. It started peeling on all 3 pieces in places where nothing touches it. I'm attaching several pictures. They should use better quality materials. Consumers, be aware!

If I could give Zero, I would! I purchased a living room set from Great American Home Store (now Rooms to Go). I submitted a claim, technician came out. There is a spring in the sofa that makes a noise and you can feel it pop on your back. Tech submitted the claim and Montage said that the part is no longer made. They were going to see how to resolve. Then comes Service dept at Great American (now Rooms to Go), they said they could order the part. It has been almost 7 months!!! I would check in monthly for an update and express my frustration! Well today I receive a notification that a tech has been assigned to come out. Confused as to why they are sending a tech again I called. I was on the phone/on hold for an hour and a half! Montage would call Great American, now Rooms to Go.

I purchased a rocker recliner online at Rooms To Go. It was delivered, worked great for a few days, then started squealing. Reported to customer care. A service technician came out and couldn't fix it so he ordered a part to replace. Well on 1/18/24 I called to see when the chair would be fixed. I was told the part was ordered 1/17/24 a full 5 days after his visit. I then asked Lillian, the care representative, if I could have it replaced without waiting weeks more to have it repaired. I was told no, so I asked for a manager. Well a few minutes later Lillian came back on the phone and again no replacement so I then asked for a refund. No refund after 48 hours.

It is understood that companies sometimes have inconsistent customers' experience, but this one is worth flagging to potential buyers from Rooms To Go (RTG). I spent $6K+ at RTG in the Colony store in Texas around XMass 2023 & similar $$ at NFM as I relocated recently to TX but what a difference between the two experiences! No issues whatsoever encountered with the NFM order. In contrary, the order with RTG was broken down into three as I learned later that an item (Love seat) was out of stock and had to exchange with a recliner. A part of my order was a coffee table set that did not have suction cups and the glass was just floating and not stable. The recliner operating design did not match the one for the set as it either goes completely flat or be like a chair!

Don't buy from Rooms To Go and do not buy a Guardian warranty from anywhere. They both screwed us over. The salesperson said it covered stains on babies and pets. That is a lie. They will not cover it. We spent a lot of money. They don't care. It's a huge disappointment on how they treat their clients. They are getting rich off your dollar and mine. We were lied to and taken advantage of. Lesson learned. Rooms To Go and Guardian have no morals. If I could give no stars I would.

We purchased many products in the past from RTG only to be recently MOSTLY disappointed. We purchased the SOLANA POP EXTENSION TABLE WITH GLASS in December 2020 for $699.99. After only 1-year, the discoloration of one of the panels was extremely evident. We also purchased the FORTEGRA 3-YEAR GUARD warranty ($56) which is TOTALLY USELESS. If you’re going to purchase from RTG, which I do not recommend, DO NOT PURCHASE ANY SERVICE CONTRACT.

In summary… 1. I was promised by the sales representative online if I didn’t like the table for any reason I could return it. 2. The table broke upon assembly (piece of crap), so I called and spoke with ** and she asked me to send pictures, which I did (though I’m not sure why, I no longer liked it and wanted to return so pictures seemed unnecessary). 3. I sent the pictures, never heard back so called again and spoke with ** and sent him pictures. No response. 4. I sent the pictures to Jamal on the online chat help, he put me on hold for over 45 minutes when trying to connect me somewhere else. 5. I then re-sent my pictures to both emails above, with a delivery receipt request, and the emails were delivered. Again and with no surprise, no response. 6. I filled out the customer service form at RoomsToGo online, NO response. 7. This has been going on for TWO MONTHS. DO NOT BUY from Rooms To Go! Definitely not online, horrible customer service, worst I’ve ever seen.

I would like to thank Sue ** for helping my mom and stepdad to pick the furniture for our new home in Florida. We got a new vanity, a bed, and a new wardrobe. She is special person who made the buying experience wonderful. Thank you.

Updated on 04/23/2024: After a manufacturing defect on my original furniture (Holes from improperly installed rods poked holes in sofa cushions) forced me into a warranty exchange for a new model (Previous sofa discontinued), I was delivered furniture on 03/29/2024 which was not as advertised (Advertised sofa Depth 39 inches vs. actual sofa depth 36 inches.).

Darlene ** helped us order a Buffet to match an older dining set. She was very helpful and knowledgeable. It was a pleasurable time with her. We have a sand colored Hill Creek dining table and chairs (now only available in black). The new Drew and Jonathan Canyon buffet looks like it will go well with our dining set.

Purchased this dinette set and it has not been a year within 3 months the chair broke then gradually the table discolored and finally the sides of the table are peeling. Totally unacceptable. For the money spent I want refund.

I bought a dresser and they send it through the seller directly without assembly. The seller send one part first (screws) and the other part later without notice. I called to cancel, the guy told me he did the cancellation and told me to put the part the seller send me in the trash (Thank God I didn’t) a week later I receive the dresser so I decide to stay with it because what I doesn’t have no choice as I saw at the moment. When I assembled the dresser (took me one entirely day) I notice they put the wrong measurements for the screw holes and the quality terrible. I pay $500.00 for poor quality dress. The most sad part is that one month later I went to IKEA in Charlotte NC and they have better dressers with better price, quality and even the ones in clearance was in better shape and quality. This is my complaint. I don’t have problem with the inside store but online never again.

I purchased a recliner from Rooms to Go. Paid $800 for it and it’s just a piece of junk. The recliner squeaks when you rock and then they exchange it the first time and the new recliner had scratches on it, then they exchanged the second time, and that one the top and the bottom did not match the colors, the third one had a knocking noise, the fourth one had a horrible, knocking noise and a squeak.. I only bought the recliner because it has a mint color and I have the couch and the loveseat to match.. I’ve called corporate. I’ve called so many people. They just not taken care of the situation.

Second dining set this year and both have had chair problems. Now they say they don't have a refund policy. First set I never got parts to correct this problem (broken feet parts.) Second set (arrived yesterday 12/16/23) and one chair has no leveling threaded insert in the base. I requested a refund and they claim they have no return policy. Same type issue with in a year twice and when resolved I'm done with Rooms to Go.

It was important to me that I share how patient and polite Mr. ** was with me. His knowledge about the products and location made the experience helpful and he showed concern for my needs. What a great way to providing Customer Service. Thank you!

I placed an order over the phone. Sale person never disclose about the return policy. Corporate customer service representative was very rude and hostile. She said in company policy, sale person do not have to disclose anything and it’s up to customers to be responsible whether you read the very fine print on the receipt after the purchase. We have never received the item but now they are keeping the 20% of the item price. They threaten you with their “legal team” to scare you away so you would give in. I would avoid this store 100%.

We purchased a couch less than two years ago, the first week we had to have someone come out and fix the stitching. I recently had another sticking issue and the leather on the entire section looks odd. Since it’s been over a year they said I needed to use my warranty. I learned from the warranty that not only is the leather not covered but the stitching is not either. They said this is regular wear and tear- after less than two years?? Poor product, poor warranty. Never buy from Rooms to Go.

My husband and myself purchased a bed and adjustable frame in Aug 2023. We waited almost 4 days for delivery. Once received we realized that it was the wrong frame and reached out to the store. They weren't helpful and told us that we needed to wait for our sales person to come back from his days off and had to wait an additional days. I contacted him as I didn't receive a call and he verified that they put the wrong frame in the system and that they would correct this. I waited more days for the delivery everything at this time was ok.

They are just interested in making a sale. Not interested if they can actually deliver. Went in 15th November. Delivery came 8th December. The 98" sofa we ordered is delivered assembled and can't fit in the elevator, despite it being a decent-sized elevator. So no sofa. On calling the store, we are told it's our fault that we didn't know it was delivered assembled. The salesman knew we live on the 6th floor. The delivery staff aren't allowed to use the stairs past the 3rd floor.... Now waiting for a refund, and then will start looking for a sofa from a company that can deliver what they sell. Until then, sitting on the floor continues. Merry Christmas....

This is hands down the worse customer experience ever. We bought a beautiful table and the extended warranty. We made multiple claims due to chips. Their “fix” was a furniture marker I could’ve bought at Dollar Tree but we dealt with it. Then when my husband made another claim we were told the table is discontinued and a credit for the furniture will be applied.

We purchased our sectional leather couch in September 2021, we also purchased an extended warranty. We are having to use the warranty cause our couch started to separate at the foot of the recliner. How this happened, we have no clue. So, I initiated this claim on Nov 3 2023 and the first technician never turned in his report so we had to have another technician come out and on Nov 28, 2023 because I called for 3 weeks trying to get an update. Now, here it is Dec 6 2023 and 4repair is denying our claim cause they are saying they do not cover separation from the seam. I should not be denied for something that I am paying extra. Rooms to Go needs to fix my furniture and refund my money for a warranty that I can not use. I will never purchase another piece of furniture from Rooms to go nor will I buy a warranty from 4repair either.

I purchased some Furniture and when time to deliver it, they had given it to someone else. Yes I had paid for it, was told I have to wait until Jan.18. 2024 until they get it in. This was on Nov. 1, 2023, I will never to business with them again, wanted to cancel the order, but they are trying to deduct 20% restocking fee. How can they restock something they say, they don't have in-stock. I'm very disappointed in them. Homebound and I was looking forward to the Furniture, to have something to set on for Christmas.

We purchased a sectional in Jan 22. Needed a repair June 23. Parts ordered July 23. Never heard back from the company. In Dec 23 I called for another update and they Indicated the parts not available so we have to get a reselect. It has to be of same value or more (we pay difference), plus we have to pay delivery again and taxes and any new extended warranty. This is how they get you. They won’t refund your extended warranty, you can’t buy a less expensive sofa. So buying the extended warranty on a defective sofa means we will have to spend yet another $1000 to get a sofa that lasts more than 18 months.

Update, way past due. I was finally contacted by a professional, competent manager, who immediately contacted the drivers involved. He called me back after speaking with them about the situation. Turns out, it was a complete misunderstanding.

The two gentleman thought I had told them they could have dolly. I do understand how they could have misunderstood our conversation. Unfortunately, they had no idea what happened to the dolly, and the manager told them they would need to replace the dolly. I told them not to worry about replacing it, because it wasn’t the fact that the dolly was taken. It was the fact that initially, I couldn’t get anyone to take the matter seriously. I’m completely happy with this outcome and how it was handled, eventually.

I place an order online and I found the furniture cheaper somewhere else. I call 4 days to cancel the order and I got transfer from customer service to sales store more than 20 times and they put me on hold and then hang up from Walter, David, I’m NOT going to buy at this store never again. 1st and last time. And I will NOT recommend anyone to buy anything for you. If you don’t have customer service just closed your entire company.

We bought full bedroom and kids' rooms, close to 7k total. Most items were fine and ok. Chest was badly broken. They quickly approved replacement. King mattress for $795 is a disaster, it sinks and hurts our back. Rooms technician measured and confirmed. It turns out few customers are upset with mattress purchases. Read reviews. Do not try to return, you will go through hell. Phone drops, nobody picks up. Rooms does not refund. They may offer exchange or reselect. Either option is unacceptable because you will get another low quality mattress. I appreciated very understanding manager James that talked to us But we will not buy from rooms ever again and we still need to furnish 4 rooms.

We purchased a TempurPedic Mattress and Adjustable Base from Rooms to Go Town Center Jacksonville, Florida. We also paid $220 for Delivery & Setup. 2 delivery men came out 9-1-23. They said base would work ok on the slats on bed or would work on the 4 base legs wrapped in plastic. They put the base on the slats. Later same day, we told Customer Service about stitching on a pillow we purchased and about a 3 to 4 inch spacing between mattress & headboard. When we asked delivery men if that was the way it should be and they said yes. We conveyed that to customer service and they said nothing to indicate that was a problem.

Dealing with Rooms to Go was a unpleasent experience. I bought a very expensive kitchen dinette set and the chairs was chipped up. I tried in good faith to get the problem rectified. I even uploaded pictures to show what I was taking about and never heard back from anyone. It's been almost 5 months and still nothing. Had I known that this was how I would be treated, I wouldn't have purchased furniture from this company.

I bought an electric recliner and 5 to 6 months after the one year warranty expired they kindly sent out a tech. The mechanism needed replacing. They would not even sell nor let me pay for a repair. No other options were given.

From the day of my order I asked to cancel an order, and the girl from Customer Services canceled only one item, and she did not cancel the other 2, because according to her she could not. She told me that when the UPS truck arrived to say that I did not accept the order. When the truck dropped off the order at my house, I was working (I couldn't say no). I called #*******380 to return the item, and this has been my nightmare. I have already sent them 20 emails, I have called them more than 15 times. Only a man named Jose called me back and left me a voicemail. I contacted a girl from customer services and she told me that to return the item I have to go to Lake Land, or take care of the shipping if I return it by UPS, I told her I already paid for the return of an item, I am not going to pay for the return of another item, when I asked for the order to be cancelled. O

We bought living room sofa, kitchen chairs and cocktail table. The store provided us with delivery date of November 7 but didn’t deliver and when I called they told me that they changed my delivery to December 7 without notifying me. I had to cancel my order because I could not wait that long as I disposed of my old furniture. They advised me that they can only refund 80% of my payment because of salesman commission and their policy and were rude and unhelpful. I will never buy from this store again. Nothing but aggravation and time wasted with many phone calls and being on hold.

We purchased over $12,000 of furniture to furnish a 3-bedroom home in Daytona, FL. Spent over 6 hours in the store shopping. We shopped here for the ease, as just moved here to start cancer treatment. Items were delivered with 3 damaged items, a missing bed headboard, & 2 of the same area rugs (so missing one). All correct items were to arrive two days later & received a call that order was canceled, which we did not do! I was very upset & they were delivered later that day. I asked for either credit or GC for the inconvenience & received a whopping $100, after spending over $12,000!! Unacceptable & will never shop there again!

First, Gabriella at the Durham store helpdesk is absolutely rude and nasty; has been my experience on different encounters. My main dissatisfaction is with the manufacturers who did a lazy job with some parts of the furniture. The ottoman doesn't have a case that comes off to be washed. The throw pillows don't have the fillers sealed off from the cover which means you can't watch the covers without dumping out the fillers and thus ruining the pillow. Delivery service was questionable as there was no clear communication on what time exactly my furniture would arrive which caused a lot of misunderstanding. Gabriella blamed me for not being available for delivery even though I called the store 2 days prior to find out time of delivery and no one could provide that information. The guys who delivered and set up the furniture did a good job.

Purchased in 2019 $4000 +/- and had early in leather claim. We used their cleaner regularly, cleaning lady did it every 2 weeks. Now 2 of the 3 more frequently used power recliners is cracking and beginning to peel. Beginning the process of contracting them and will update results- may also contact Sophia herself— doubt she would want her name on this cheesy product.

Do not get into the trap of buying any extend warranty and other plans. Nothing is covered or taken by the either parties. Whatever the sales person says is wrong when you file a claim complaint in case of any issues with the product. Both parties will deny the claim.

I have written two reviews in the 30 years of my existence. This will be the second. Rooms to Go customer service is an absolute joke. I recently moved into my first home and while I was moving in the bed frame I purchased from RTG in 2021, I misplaced one of the rail hooks. I called customer service and they told me to fill out and mail a “part order form” and send a money order for $24, and the part would be mailed to me.* It’s been three months and not only have I not received the part, but I’ve called them over 10 times trying to get updates.

April 2023 I purchased a mattress and mattress protector from Deborah ** Rooms to Go. We were told the mattress protector would eliminate any accident that could seep into the mattress giving us a 10-year warranty. In Oct 2023 that accident happened and the urine poured right through the 'Bedgear mattress protector' soaking our mattress. Rooms to Go wants to send Bedgear - Gm warranty with a new mattress protector and have Bedgear wash our new mattress. Bedgear says they will only supply 2 new mattress protectors and wash a mattress 1 time in 10 years. Their claims department admitted to me they have many claims on their mattress protector. They know it leaks. Mark ** manager knows this and 'Lets the buyer beware'. I've complained to Fed Trade Commission and the Texas Attorney General Office over this deceptive product sale. Beware you buy from them, they don't tell the truth.

Rooms to Go furniture does not last beyond 3 years & they will do nothing to make it right. Couch with minimal wear devolved tears. Chairs faded. Took warranty. Couch deteriorated after 3 years. Don’t buy.

I was on the fence about what type of patio furniture I wanted. I shopped around and just kept coming back to Rooms To Go for two reasons, the attention by the sales associate and quality of product. I am very careful when it comes to larger purchases and do my due diligence. The reason for my review is to give huge props to Larry Watt at the Clearwater location. It took three trips to the store to decide and each time Larry was there to provide me with his thoughts and expertise in the patio furniture business. Larry stayed late on the first two visits, which resulted in me not purchasing anything.

Bought an $800 deluxe recliner. Loved it for TWO years. One of the motors died and Rooms To Go refused to send their service dept out to even look at it because I had it went beyond its one year warranty. I was unable to break through their corporate gatekeepers in customer service as well. Two other repair companies were unable to find parts for the recliner when I turned to them. I am appalled Rooms To Go does not stand behind their products. Their $800 decision to ignore a customer cost them thousands more in future sales.

Bought a sectional with 3 recliners delivered August 2022 (about $4000). Within a year 3 pieces of the sectional the fabric is already worn and the corner part is the worst but never gets sit on. The sectional has not been used hardly at all except 1 piece of the sectional and that’s where hubby sits after he comes home from work for about an hour but puts a towel down on seat so he doesn’t get it dirty lol. The recliner beside of his seat has been sit in maybe 10 times and the corner piece is never sit on yet it’s the worst one. Customer service acts like they could care less but without us as customers there would be no Rooms To Go. Word of mouth works wonders. I’ll never shop here again.

Please don't buy anything from Rooms To Go. I'm begging you. I'm promising you you will have a hard time. You will regret your purchase. It's been more than a year, I'm still struggling with my products I purchase. First of all in order to support the customer with the ticketing system they do not have any adequate facility you need to remember your order or call Rooms To Go customer service and they will let you know what happened to the ticket. If you do not follow they will not call you back. You have to keep them calling and and take the status. You cannot go online and check what's going on with your ticket. If you don't they will close your ticket with some random comment and you will never come to know.

I am a 71-year-old senior citizen and I am deeply disturbed by the poor quality of furniture, and the complete lack of support I received from Rooms to Go (Plano, Tx) when facing issues with my purchases. Customer support is sorely non-existent. 14 months ago, I purchased a sectional couch and the 3-year extended warranty from Fortegra for defects in workmanship. The couch is sinking on 4 out of 6 pillows. I have back issues and when I sit on the couch it sinks to the floor. I’ve had 2 of the service techs come and look at the couch. They both had to repair the ottoman under one of the extended pillows. They then reported to Rooms to Go that the damage to the pillows is normal wear and tear. There are 2 adults with normal weight sitting on the couch. There is no way the couch should be sinking now.

I bought a couch from Rooms to Go at the Murfreesboro Tn location. I loved it, but within 15 months, the legs have bent, it is now held up with books underneath, the material has faded and the cushions have fallen apart. I will never shop at Rooms to Go again.

Bought a living room suite in July of 2022. I didn’t realize I had a one-year warranty on the sofas. I don’t like the sofas personally but happy wife happy life. The one time I set on the sofas it made a popping noise when I got up. I called customer service and they said, "SORRY, we can’t do anything for you." I’d understand if someone sat in that same spot every day for a year, that would be considered wear and tear. But it’s just me and my wife. I think RTG COULD DO SOMETHING. Consumers beware of your warranty when you buy furniture from RTG.

Ordered a sectional sofa to RTG Stafford, TX. Came in the showroom 2 days before ordering thru phone then I what I saw from there is a different color from what was delivered to me then I try to file an exchange of color right away but the only solution is to pay additional 20% which is 408 for them to change it. Avoid getting furniture here!!!

Was buying dining room set from Rooms to Go. That I liked it and supposed to have a bench with it and when I got it it was no bench. It was two extra chairs and one of them so happened to be broke on the truck so they told me that they would have to bring it back. You know that they're broken chair and be and replace that chair that was broken a little to me to be known. They left the broken chair at the edge of the driveway by the trash and no one told us that we supposed to save that trash when they bring it broke.

Very bad customer support. The product is good as long as there is no issue. If it goes out of warranty, then don't expect them to do anything about it. I bought a bed from them 2 years back and it wasn't assembled properly due to which one of the side rails broke off. The bed was hardly used at all since this was for our guest bedroom. When I contacted customer support, they told the product was discontinued and they can't do anything about it.

I have made the worst mistake purchasing a sofa sleeper sectional from Rooms To Go. The arrival was long (3 months) and split delivery. They send one out of the 2 pieces sofa incorrect. Store manager Amy was unhelpful and rude. Only solution was given to pay $200 difference due to the price of the correct sofa piece. I feel like it's not my fault that the order number was placed incorrect and it's not fair when I paid the whole amount of thousands of dollars the same day of purchase. NO RETURN POLICY!!! So now I have to sit down too uneven color and unfinished sofa sectional. Makes me upset every time I look at it. I will never purchase or recommend from Rooms to Go!!!

Rooms To Go will try to sell you the furniture protection plan. Please do not fall for it. These are fraud plans and they will find every way to deny your claims. Stick to Costco if you have the membership. These guys are frauds.

I ordered a queen bed online. I used the messager for the purchase for the first time thinking it would be easier to communicate exactly when I needed it delivered. NOPE... WITHOUT NOTICE, they changed the date. My husband ask me what time was the bed being delivered and Luckily I looked at my order and noticed the date change from Friday to NEXT TUESDAY. BTW all this happened yesterday THURSDAY the day before the bed was to be delivered. I immediately called and was given the runaround. After finally getting someone who could ACTUALLY help me, I had to drive almost 2 hours in traffic to go pickup my own order.

I will never buy furniture from this store again. We bought our couch in April 2022 and was given a leather cleaner that cleans the couch. The leather cleaner does not actually clean the couch at all. It just changes its color. We have kids that put ink on our couch and a broken reclining button that will not allow one part of this couch to go up and down. We tried to file a claim that we make monthly payments on since December 2022. They were unable to find the couch anywhere in the system where we purchased this couch. They tell us if we can’t find the couch they can not assist. We brought this couch in the store which is even more frustrating. We filed a credit dispute so we can end payments on a couch that is unaccounted for. It took 4 months for them to find the couch once our credit card company tried to remove it from us having to make payments. They put this couch under my husband's middle name that was spelled incorrectly.

I bought a TV console at RTG. When I bought it I was told that delivery was free, but if I wanted it assembled that I had to pay $80. I paid the $80 because I do not know how to assemble furniture. When the console arrived it was completely assembled and was taken out of the box that way. The salesman Zachary ** lied to me. I called the manager to get a refund of my $80; and he was totally on the side of the salesman, and would not give me my money back. He even hung up on me claiming I had interrupted him, when he interrupted me on the phone. ZACHERY ** IS A LIAR. I would give zero stars if I could. They will rip you off; do not go there. ZACHERY ** IS A LIAR.

Purchased a bedroom set and RTG 3100 adjustable bed almost a year ago. When we first got the set, the adjustable base worked as expected. Only a couple of months after our purchase, the adjustable bed stopped working. We contacted RTG and went through the maze of service calls and finally reached the manufacturer. They sent us a new remote that never arrived. After waiting for two months we contacted them again. They sent a new remote. It arrived and does not work. There is no documentation or instructions as to how to pair and use the remote. We then contacted RTG again. They told us they do not deal with the adjustable unit, despite the fact that it was purchased through them. They sent us to Guardia, the company that insures the unit. They then sent us to the manufacturer. To date the unit still does not work.

The delivery of my sectional was a disaster, they pulled the electric line down from our neighbor's house, and in the process also took out the corner, including the facing and siding from the home. Also the electric meter and electric powered. Apparently they are sub-contracted so we never heard from anyone. This cost 3K to fix and 5 days without power for the neighbors who had a new baby. Lost all the food in their refrigerator and freezer. And we never even got an acknowledgment from the delivery people, whoever they might be.

This is the second terrible experience I have had with RTG. On the most recent experience I called out service techs for the third time to try to remove stains from the chaise part of my sofa. The tech used Folex and the stains appear to go away but return. On 9/1 the tech said it is discolored and the stains cannot be removed. He still sprayed it with Folex which must be what discolored it in the first place. He told me he was ordering a casing for the chaise part and it would arrive in a week. As it has not arrived I called and they have to check with extended warranty dept. The sofa is not even 2 years old and hardly used. Rtg has become a non-caring place that thinks they are the only place to buy furniture. I as well as family and friends are done with them but they don't even care.

I wanted to take this opportunity to thank you James for your great service and professionalism at Rooms To Go -Kennesaw; after purchasing bedroom furniture. After meeting with you concerning my issue, you reached out to me often enough to inform me of any ongoing progress. I think you went above and beyond to resolve my problem. I appreciate your diligent service. My home burned down August of 2022 and repaired by June 10, 2023. Just be kind, because you never know how much someone needs it.

If I can rate 0 stars I would. I was referred by a family member to look into rooms to go for furniture. I purchased sofas and my daughter's bed online with the intentions of buying the rest of my furniture once I had settled into my new home. The ordered was place on August 9th and order was received on chosen date as promised. We were very happy with our sofas they are beautiful, but when we tried to put the legs in, the screw holes were much bigger than the screws itself. Customer service was contacted through chat, they said they would send out someone. They were not able to provide me with confirmation. We then realized that our daughter's bed was missing 2 legs and the bolts, it Looks like someone yanked them out of plastic package they were in.

I purchased a living room set from the Rooms to Go in McDonough GA. They told me they offered zero percent financing which was a selling point. My payment of $44 was due on the 10th of each month. In July I made my payment on the 7th. When my bill came in August I never opened it cause I just paid it online. I was about to throw the bill away when I decided to open it and see how much I had left to pay. I was shocked when I saw the minimum due was $117? I pulled up my account on my bank app and saw I had not missed a payment so I figured it was a mistake on their part.

I Purchased the item about 8 years ago and two years after the purchase it started peeling for no reason. I called them with no luck .. Then covid & the company was closed as it was peeling away.. The worse part was the customer service. His name was Caleb … I sent emails & pictures. They did nothing. Never returned any calls or emails.. I wanted them to ask the manufacturer why it started peeling when there is no one else in my home. No children, no animals. They only said the warranty expired ..

I bought a dining room set along with the 3 year warranty. A couple of months after the warranty ends, the chairs start peeling. It is a dining room, so just used sparingly. Started with one and now it is 3. I contacted customer service and they told me there is nothing they can do and look for a chair repair company. I was hoping they would direct me back to the store and see if we can come to some sort of resolution; I realize the warranty is over and am willing to pay something to get repairs or new chairs, but not full price as the warranty had just ended. I will never shop there again and will encourage others to avoid them. Customer service offered nothing.

A complete waste of $4000. We have an issue with defective recliner. RTG will not replace it. They claim there is nothing wrong with it. One arm has a bad joint under the skin. It creates pointed corners at the edge of the arm. It looks terrible and this will quickly push through the covering. 5 of 6 arms are smooth and rounded as they should be. But RTG continues claim there is nothing wrong with it. They said they could not do anything with anything until a technician came out to assess. What they really were saying is we're going make you jump through hoops and then do nothing to resolve my complaint.

I purchased the Cindy Crawford Home Bellingham Sofa in October 2022. It looks good in my home, but it is so very uncomfortable. I thought I needed to "break it in" but 10 months later, it is still too uncomfortable for me to enjoy sitting on it. The cushions are not made with high density foam and they do not give when I sit on it. If I could have had access to some reviews prior to making this purchase, I probably would have been able to make a better choice.

I have been wanting to buy my living room set but just couldn’t find the right store as I am new in the area. Someone suggested Rooms to Go so there I was looking around. I was amazed by the size of the store and the variety of stuff to choose from. I picked up my set with the assistance of Boyd who was not only professional and friendly with me but was very knowledgeable as well when it comes to his goods. My sofa and ottoman are still on the way but my swivel chair and single chair were delivered today with ease along with my new carpet. The place is convenient to shop with reasonable prices. I bet they would have a Labor Day sale so go out there and pick up what you have in mind. You will be glad you did. Morie **

Today I have had it...I have had it with stupid excuses from people who don’t know the meaning of their job. Does anyone know what Customer Service means any more….? Obviously some of those in that position at Rooms to Go do not. Here’s the story...my husband and I went to pick out our third couch from R2G. We were extremely happy with the last 2 and decided it was time to pass them on to family members who could make use of them and buy a new one. My husband has retired, and I am disabled. We decided to purchase, the model that would provided massage and heat for me and power up and down so I could easily get in and out.

I purchased an extended warranty for structural and pet stains… After 3 months they declined my claim for fraying which was not my complaint… My warranty is for 3 years which clearly states my issues! I disputed on July 13th of which I didn’t hear from them… Tried to resolve but ultimately I had to purchase the end chair of the modular unit as they would do nothing for me! The absolute worse customer service ever! I paid $300 for the warranty fraud at its finest! Class action? Possibility!

I purchased a trundle for my son's room and within a month it broke. I had Rooms To Go come out. The rep took pictures and stated the bed was broken and can't be fixed. I asked if he was taking it and he said no he put everything in the report. I removed the broken bed, threw it in the trash. Apparently I can't get a refund because there is nothing to return. My understanding from the rep from rooms to go, who came to my house, was to trash it since he told me he was not taking it. Now I'm stuck paying for furniture, that the quality did not stand up to standards that I thought rooms to go had, and have nothing! Also, store rep was rude, no customer service skills at all. I'm so disappointed and will never make another purchase at their store and will make sure my family never spends a dime on poor quality furniture.

All I did was purchase a recliner for 997.00 with a credit limit of 1,000..After making months of payments and reducing my balance to 364.00 RTG decides to lower my credit limit to 470.00 and then report I'm utilizing 95.6 % usage of the card; which reports negative on your credit report. They NEVER reported my balance decrease when the limit was 1,000 and I made payments to get it to 364.00. UNFAIR is an understatement. It is all a system to keep you in a bind and I will NEVER do business with them again or apply for any more cards from Synchrony Bank! It is VERY clear that multiple cards under Synchrony only allows them to PRE-JUDGE your financial stability!

I ordered a couch from Rooms to Go. Not only was I lied to by the salesperson, but was tried to be extorted by the delivery guys. After they tried to get me to give them cash to move the couch into my living room, they got upset that I wasn’t willing to pay them extra money (on top of the delivery fee) they proceeded to literally slam the furniture down. They wouldn’t let me unwrap it in their presence and sure enough it’s ripped. I contacted the store manager, David **, he told me to come in and pick out a new couch being that I told him it was very uncomfortable. I went to the store 3 times to pick something different out. My fiancé and I were told we had “10 minutes” to pick out something else. That was from the other manager, Ryan. Absolutely absurd! I did however pick out a different couch. Now he told us we needed to spend at least the same amount or more..

Maritza ** is an excellent Sales Representative. She helped our family select a sectional sofa that suited our home decor and followed up with us to ensure that we were satisfied with the product. Maritza also follow up to ensure that our delivery went smoothly. I would recommend Maritza in a heartbeat because she demonstrates a love for taking her of her customers. Thank you, Maritza **!!

First, if I could give this rating zero stars I would. Their customer service was absolutely atrocious. We ordered a kid's table and chairs set on 26 May 2023, understanding that there was a month delay (arrival date 24 June 2023). Two days prior to delivery, we were notified that we would receive the table and only ONE chair. Obviously outraged, I called to inquire as to why we were receiving only a partial order. With absolutely no sympathy, I was informed that this is a popular product and that the best they could do was to deliver the rest of the chairs three weeks later. Keep in mind the one chair that arrived came in no packaging, full of chips and nicks all over it. The date scheduled for the following delivery was in the middle of a work week, when this dawned on me, I called and asked if this could be delivered without the requirement for a signature as my wife and I both work during the week.

I purchased the couch 1.23.2021. There is a opening that appeared in the fabric on the seat cushion. My original claim was denied however I would like to have it reconsidered. I have tried to contact you all by phone without any results. My couch is in great condition other than this one area. I feel like the fabric had a weak spot in it since the couch is practically new. I think the fabric is defective and I believe this defect should be covered. I have purchased my furniture from RTG for 20 years in three states.

Let’s start at the beginning. My husband and I went to the show room in Kennesaw Georgia to look for a mattress and a bedroom suite. We found a bedroom suite I liked. The one that was on the showroom floor really looked nice so we bought it and scheduled a delivery for three weeks out. We were told that the nightstand was unavailable and would have to be brought out on another delivery. Our first delivery on a Saturday was from 12 to 4. The delivery came within that window. However, according to the salesman, we would receive a notification when the delivery team was on their way. We did not get it. We were also told we could track our delivery. That didn’t work either.

The online process was very easy, delivery and setup was great. Bought our kids' beds in February 2023, and the beds broke in June 2023. The left side rail on both beds keep falling. My husband went ahead and redrilled the screws back to fix side rails but a few weeks later it happen again. We finally decided to call customer service, and we were told since we kept redrilling the side rails back together there is nothing they would be able to do. We have the 3 year insurance to cover, and it hasn't been a year, but customer service basically told us it's our fault now. It's very disappointing and I feel we have wasted $1200. Not happy at all and will not be buying any other furniture from Rooms to Go!

I have been a Rooms to Go customer for the last 15 years at least. I have furnished my house and my daughter few times each of us during this period of time. I was at Rooms to Go located at 2121 Okeechobee Blvd on 07/23/2023 and I was assisted by a salesman named Xavier **. I end up purchasing a living room sofa set and dining room set.I only wanted to add extended warranty for one recliner because is an electric recliner and in case something went bad I wanted the extra coverage. I was very clear about that. When I got home and was going over the paperwork I notice he had included extended Warranty on every single piece of furniture including every single dining room chair, table, all of the sofas.

Rooms to Go in Corpus Christi is awful. Its customer service really doesn’t exist!!! And their delivery drivers are among the most ignorant I have ever encountered!!! I strongly recommend doing business with other furniture stores!!!

I went into Port Charlotte's Rooms to go and was greeted by Maria. She was amazing and very knowledgeable! She was able to help me choose some living room furniture for my condo! Thank you again Maria!

Received completely damaged furniture with stains, chips and pieces missing. They were claiming that my furniture was not damaged that it was the stain, but had proof of chunks of furniture missing and visible scratches. It takes multiple emails after calling to get someone to answer you and the service team is horrible. One woman I spoke to on the phone said she would call me back after receiving the photos of the damage photos. After three days I didn't hear back, had to send another email to follow up and then finally got a call. Then it was a threatening call that they would be switching it out just this once, but it's not damaged so after that they won't switch it out again.

Bought a bed and the bed had no support in the middle. Had to invest 50% more to add support. Nothing was told by the sales rep or mentioned online as well. The basic slates won’t work and needed to buy a box spring. Very poor customer service. The supervisor kept harassing even when explained the whole issue. Dent in the budget very last minute when setting up the room for visitors. Will never recommend. On top of it they again tried selling more things to then fix the issue.

I would like to congratulate Mr Evelio ** on his excellent service. It really showed he has great experience and knows what he is selling you. He’s very courteous and has great customer service. Recommend him.

Scheduled my delivery for 6 weeks out as I own a business and I have to get others to cover me when I am out, and in the middle of summer, it’s near impossible. Sat at home all day, my window was 11-3. At 4:00 I called to check on my delivery. At 1:00 someone (in the company) canceled my delivery and rescheduled it for tomorrow 11-3. Zero notification was sent to me. I only found out because I called them an hour after my window. I have spoken and chatted online with several people. Nobody can tell me why.

When we bought our living room furniture in Oct. 2021 we paid about $320 to cover what the salesman told us was almost any damage due to pets, accidental rips or stains. At the time that sounded wonderful. We have a spot the size of a softball on one cushion that looks like a scrape or something. Called GuardIt, filed the claim and even before seeing it the started telling me what they would not cover. Had me send photos and within one hour sent me a denial on the claim. Word to wise. DO NOT buy this coverage. It is nothing like our salesman told us it was. What a bait and switch job.

Dax ** was beyond helpful and a pleasure to deal with. He went out of his way to make this the easiest and least stressful buying experience and I would HIGHLY recommend dealing with him. Thank you Dax.

Had furniture delivery from Bham AL Summit store 6-21-23 during which truck ran into post holding keypad to our gate, knocking keypad from post and severing wires. Driver came back, apologized, politely. Contacted by their independent delivery company same day and submitted detailed info for claim the following day, including detailed photos. They said allow 7 business days which has long passed. Efforts to contact them (SE independent delivery svcs) unsuccessful. Customer service from Rooms to Go likewise had no success contacting delivery company and had no further suggestions. We bought from Rooms to Go but they claim no responsibility for their independently contracted delivery company.

In 2016 we purchased an entire household of furniture. I wanted a leather sofa, specifically leather so it would last and keep clean. We bought a Shiloh Leather sectional sofa. It tearing open and peeling. It’s not leather and I double checked my receipts, says leather. I was charged over $100 additionally for protection services, we got a small bottle of leather cleaner. Was also charged for fabric protection-despite not having any fabric. This place is a total rip off! This sofa is/was hardly used and still it is peeling apart and seams are ripped open. It’s junk.

Ordered and received a queen bedroom set a while ago and just now started working on it and realized they sent a king size headboard, okay we all make mistakes. After that I now somehow have 2 queen size headboards with no bed frame. How is it actually possible to send 2 queen size headboards but no bed frame. Absolutely ridiculous, as if the people working there have no idea what they're doing at all.

I guess I got taken too. I’ll write again and let you know how I make out. Today I received my recliner. The showroom model leather was very glove soft. Beautiful quality. Well…. I do not have that leather on the one I got today, and one leg is longer than the other. I had no idea they do not do refunds, in my case it’s not what I bought. Not sure how I will make out, but they will get a call in the am. I want them to pick this up. I also bought the fraudulent warranty. Ouch..

Firstly, the hardware was missing. I went to the "nearby Rooms to go" showroom who blatantly refused to listen anything as it was an internet order. Then I went to the online customer service, they agreed for an exchange but despite me being ready to pay 100 usd extra for setup they refused to accommodate the request. I was put on the call and made to go around in circles for hours on end with no solution in sight. This is my last time with them and would never like to do any business with them.

I purchased a sectional, the delivery was scheduled for Saturday, June 3, 2023 between 3-7 pm. The tracker informed me that I was stop No. 11. Three pm came, 4pm came, 5pm came, 6pm came, 7pm came, no calls or emails letting me know when I would be receiving my furniture. At 8pm I called Rooms to Go customer care, which closes at 8pm, I called the store where I purchased the furniture, he got in touch with the delivery dispatch, and was told they were at stop 8 and my furniture will be delivered.

Title: Disappointing Quality and Lackluster Customer Service at Rooms To Go. As a longtime and loyal customer of Rooms To Go, I am deeply disheartened by the poor quality of their products and the complete lack of support I received when facing issues with my purchases. Over the years, I have never returned anything and have always trusted their brand for reliable and durable furniture. However, my recent experiences have shattered that trust.

Buyers please be Aware of the "NO RETURN POLICY" that was not posted anywhere in the store nor was it communicated by the sales associate. I am a shopper that will shop at high end or budget efficient stores as long as the quality and look complete the vision I'm aiming to achieve. I'm decorating my living room, and decided to stop in RTG as I drove by. I have been having a $2500 credit account with them that I had not used. As soon as I entered I immediately noticed 2 printed ottoman that I thought would blend well with the decor in my LR. I did a quick walk around the store and decided to purchase the ottomans.

My delivery service was a complete disaster. I paid for a service, which I did not receive. The bed was NOT installed. (See images). The pictures even show that the legs of the adjustable frame are intact and we’re never released. This explain why the mattress and frame rocked from Side to Side. The 2 Spanish speaking guys claimed not to speak or understand English when they were told that the bed was not installed correctly. When I called customer service at 6:38 pm on 6/1/23 to notify them of the situation, the agent, Jessica **, laughed. She went on to tell me a story about a trip to Puerto Rico and that she is Spanish and this is what Spanish people do; escape trouble through their language barrier. This is unacceptable and I would like a FULL refund for the installation. I have purchased many items from RTG in the past and if this is the way you now treat customers, I will NEVER purchase anything else for your stores.

Buyer beware. Store policy is no returns after 48-hours, then 80% with restocking, paying for shipping back, other fees. When I called the store to tell them I did not want an item scheduled for delivery the next day, I was told no refund even though I had not taken possession of the product and had paid $200 for delivery. Is that even legal? I would expect a reputable store to mention verbally and an highlight on T&Cs as well as website that there is NO RETURN policy. When you pay $1,000+ it is ridiculous not to ensure the customer is notified. The return policy only appears in minor type on the receipt the terms & conditions which of course the sales rep skips through and just asks you to sign. Yes I know it is up to me to read the T&Cs which is why I say it is slimy. In the days of Amazon, Wayfair, Overstock, etc. can they really get away for no returns? Shame since I really like the chair and was planning to buy more pieces - now I will buy elsewhere.