Rooms to Go Reviews

Needed couch asap, upcoming hosting. Did sales process online and went to pay. Talked to sales rep about black friday deals, rep sent me deal and link to email to pay for the order. While paying, he clarified that upon review the couch would come split, one not until 2025 and suggested a diff couch that was available. never seen this couch so we went to nearest location 45 mins away since we had already spent time with sales rep we wanted to complete a purchase and take a look at the couch to check size in person. Not to buy but to look at the couch. Multiple reps approached but we declined bc we had an online agent already. 4th or 5th agent asked how they could help (there were too many agents walking around looking for customers). We explained that we’re trying to compare the size of our original couch. He helped, we told him he could send the link to pay online and we will decide later. We left.

My apologies to Rooms To Go. We had two orders come yesterday. One from Rooms To Go and one from Ashley's. The bad review is for Ashley not RTG. We are completely satisfied with RTG and that's where we will be shopping from now on

Me and my husband came into the store. To purchase a Stearns & Foster mattress. We were told by Alexia **. The sales associate that if we purchased the mattress we would get a $300 credit, we picked a pillow out. She told me we could pick the pillow up. Any day after the purchase was made at the store and the mattress would be delivered to our home a week or two later. Today three guys showed up in a Rooms To Go truck. I live on 6 acres. My garage is at least one half Mile from the street. They parked the truck in the street. I asked them to pull up in the Driveway, the guy told me that he's had too many Accidents in people's yards that he preferred to park in the street. And that was okay until only one skinny Little guy tried to carry my King says mattress from the street to my garage. He almost dropped it. I have a video. I'm going to post it here if it will let me. If not it will be on social media.

Back in August, my husband and I picked out a sofa that we absolutely loved and had it delivered. Unfortunately, there was a problem with the sofa and the leather was all messed up. Without any question Rooms to Go delivered another sofa again. The sofa was messed up, so we had to get another One delivered after the third one, we said, okay, it seems that there is a problem with this sofa, so we picked another one.

We’ve purchased an electrical reclining sofa that has been constantly been breaking. Technicians have came out several times & even picked up the sofa to be repaired for it to do the same thing (be stuck in a reclining position). Now they just want to replace the sofa & give us no warranty. Our concern is the sofa will break just like the one we have & we won’t have warranty for cover it all the times it breaks.

Bought a Purple Mattress, got it warrantied because it was a piece of junk. Upgraded to a more expensive brand with better reviews. The manager tells me they have to pick the old one up before the new one can be delivered on 11/26/24. I ask if it could be delivered earlier and but that was it, she would try to get an earlier delivery but that means it won't happen. If I had known this before I dealt with Rooms to Go I would have went to Gallery Furniture where they make arrangements for their customers. I have been sleeping on a horrible mattress and thought by doing this I would receive service right away, wrong. Never again.

I purchased a sofa recently from R2G. Went to the showroom, but they didn't have the chaise lounge I wanted, only the couch. It was delivered to my apartment but after a week, I was completely dissatisfied. Thankfully, they agreed to replace it since I wasn't able to try out the couch before purchase. What they didn't tell me is there would be a $308 dollar restocking fee. I found another chaise lounge that I liked, it was delivered....everything has worked out well, until I noticed the $308 restocking fee on my statement. I went back into the store and spoke with the staff, they stated a restocking fee is always a part of returning merchandise, my gripe is that I was never told about it. Unfortunately, they repeated over and over, their policy is their policy.

I bought a sofa recliner 3 years ago and it just stopped working. Called "customer care" and spoke to Andy. My question was "is there a reset switch". He didn't know but said he would get back to me. He didn't. Called again, he would get back to me. He didn't. Went to the store, they told me call "customer care", who told me to go to the store. No one offered me any help, because warranty is over AND no one in the organization knows if there is a reset switch somewhere under the sofa. So I guess the answer from RTG is "oh well".

You would think that when you buy furniture online from Rooms To Go that you would be getting the same service as you would get from the in-person shopping, I learned the hard way that NOOOO you get the worst service ever. When you invest around 2K to buy furniture and add assembly fees at check out. You will learn that there is something called shipped from Vendor which is something you are not aware of. When my furniture was delivered by UPS the driver literally throws my furniture boxes on the side of the road In front of our house because it's too heavy, the boxes are in a rough shape, I wait for the rest of the furniture which is delivered by Rooms to go crew.

Customer service is horrible, they've delivered the wrong item to my home 3 times, as of right now, a supervisor should've have reachbout to me with an update of my most likely wrong delivery and no call. They don't follow up as promised, spoke with a supervisor yesterday at 5:14pm and was told, you not getting the item tomorrow, and I need to go home, so someone else will call you. Meantime, I have the wrong sofa (in a box) in my living room. Will NEVER use RTG again. Wasted $4000

Bought a sectional Feb. 23, 24. Had to replace 3 reclining mechanisms, total of 6 service calls. Parts were not available, so on July 24, 24 exchanged sectional for couch and love seat with dual recliners. So today Nov 14, 24 we had our first service call, technician had to order a new recliner mechanism.

One thing I can say is that when I walked into Rooms To Go Richard greet me and he was very helpful. I purchased my new mattress. If anyone is looking for furniture or even a mattress go see him. I will recommend him. Thank You RC.

I purchased a Palm Grove White 5 piece queen bedroom suite, the furniture looks nice but there is a problem with the bedside tables and the dresser. In a word they STINK. To the point where they’re totally unusable for storing clothing. As soon as I open a drawer, there is this smell that comes out that is terrible. And any clothing that is in the drawer has that smell. I’ve tried baking soda and it doesn’t even touch the smell. There is nothing in my home (such as humidity, etc) that would cause this. It’s only the furniture from RTG. No other furniture in my home has this stench.

We purchased our 2 recliners and 2 seater recliner over a year ago and already had 1 replaced and 2 fixed and are broken again! Thank goodness we purchased a warranty through them! Paid >$5K for these 4 pieces and we have regretted it since the second breakdown. Beware of purchasing the Rossini reclining sets or any RTG reclining furniture!

“Worst Experience with Rooms-to-Go: Don’t Waste Your Money.” After spending over $20,000 on both patio and indoor furniture from Rooms-to-Go, I expected quality and service that would match the hefty price tag. Fast forward 12 months, and one of the patio table has started to bubble. I reached out, thinking they’d stand by their products, but they flat-out refused to help or offer any solution. Their lack of accountability and complete disregard for loyal customers is astounding. For anyone considering investing in furniture here, beware—Rooms-to-Go talks a big game, but when their products fail, you’re on your own. I’ll be taking my business elsewhere from now on, and I strongly suggest you do the same if you value quality and customer service.

I got a response from the owner to email my concerns to the email address that was provided by them after my last night’s review but when I spent half an hour to write it down and sent it I got a response from Google mail that this address is blocked. It’s getting worse by hour.

The store was ok. The delivery and the corporate customer care representative has been horrible. They delivered the $1k table weeks late and then the table came missing the required pieces for the delivery techs to put the table together. The table has been sitting with pieces scattered all over the floor of my kitchen. Customer care said they would order the pieces needed and ship them to our house and then have the delivery techs come back out to put the table together....

Thanks for your understanding and solution.

So my experience with Rooms to Go was great except for Rooms to Go kids but I blame that on the rep my then the store. The problem I have is with their finance. The first 2 payments were rejected and they charged me 30 dollars each time on top of a late fees even though I had to give my checking account info to make the payment. Since finding that out I now call a live agent and Pay by debit which is frustrating but the only way as app and online only allow for checking info. Here we are 3 months since purchase and they canceled my account claiming the missed payments violate their service agreement. I'm just glad all I bought was a chair.

Clara helped me with my purchase. She was sweet and very helpful. She gave me her full attention. Rooms To Go has the best furniture for your money! If you want good quality at a great price. Shop Rooms To Go and ask for Clara!

After 3 days of delivery, we already noticed stains settle in the material after even using the leather cleaner that came with it. I called customer support to report the issue, and they sent a technician to clean it. 3 days later I saw more stains on the same section and other places too. I went to the store to claim a return and they said, no return. We can dispatch a technician to replace the section of the sofa. After all these issues I canceled a second order of a bedroom, and I have 2 months waiting for the refund. DO NOT BUY FROM HERE. NO REFUNDS. Buy somewhere else.

Rooms To Go has decided to replace the loveseat with a new one.

I purchased a Cindy Crawford couch for my daughter Nove 2023, They were away for 4 months after the purchase with no one in the house (only 2 persons) live there. My daughter told me in aug the couch material was poor as it seems to be falling apart. I reached out to RTG and they sent a technician. He said he would have the report and RTG would contact me. Well I had to call them 2 days ago and was told there is nothing they can do as this is 'pillin" pulling. I don't know what the CS agent was saying other than they are not responsible and I should look on the internet to see how to care for the couch. That was not what was told when we purchased the care package! A total slap in the face. I cannot believe after 6 months of use with an almost 3k couch you tell me this crap. I spent over 10k on that day and would never shop at RTG again!!!

Don't get the warranty. They will try to sell it to you, and when you need something fix or replace they advise you that it's not covered, very disappointed, will never buy from them again. Don't get fooled by the sales people. It's their job to push things on you.

I purchased a sectional sofa, along with the extended warranty, that has three recliners. About a little over a month, one of the recliners stopped working. I filed a claim to repair the recliner, and I have not been able to get it repaired. When I call Rooms To Go, they tell me to call Guardian, the warranty people. When I call Guardian, they tell me to call Rooms To Go. It has been very frustrating trying to get my sofa repaired. I am beginning to regret my entire purchase. Going forward, I will not make another purchase from Rooms To Go!!!

We bought a sofa and recliner on October 5th, 2024, in Arlington, Texas... When they delivered on Wednesday, they found out they didn't have the legs for the sofa, the driver called the office and said they have to "order" the legs. They binded up the sofa, left it in the living room and said they will be back later in the day with the legs, or we can get our money back, so we took their word for it and said we will keep it. So, Friday we didn't hear from them and talked to a slimy manager who said he isn't going to rebate any money for our inconvenience, nor, can we return the sofa, and now it's going to be next week before they fix the legs. In the meantime, we have this huge couch blocking half of the living room... just overall bad customer service.

I would to thank Chris the store manager in Rooms To Go in Franklin TN as well David the sales person because both of them took my experience in serious way and took the responsibility to fix the issue and change my experience and got my satisfaction so I have to change my rate to 5 stars because both of them did an exceptional job with me to fix the issues and I would like to thank both of them to keep me as a Rooms To Go customer with their actions. Thank you both.

I just took delivery. One item was damaged coming out the box. I was told by delivery driver it would be replaced sooner if I kept it and called customer service. Not true. Keeping it meant I have no way of being refunded. What I found out after calling customer service there is no refund or exchange. My options if I kept the product I only get 34 bucks back and voids the replacement option on the product which is less than what was paid for the warranty. I say, "I took off work to accommodate this" and they tell me we can bring another in a week but no way to schedule a time which means I have to take off again. Either way it goes I lose money. Very poor company and service! RTG has lost any future business from me.

Rooms To Go - Scam & Total Disappointment! I had the worst experience with Rooms To Go. They delivered the incorrect furniture and refused to refund or take the package back, even though I immediately informed the delivery team that it was the wrong order. To make matters worse, the delivery driver forged my signature to falsely claim that the furniture was delivered and accepted, which is completely unethical and fraudulent.

RTG quality is horrible. 5 attempts of delivery of 2 different items and there is a warped look after one use. RTG manufacturing is horrible. Buyer be aware of this when choosing a place to get furniture from.

Customer service on the extended warranty is a joke. They sent a tech to look at a broken piece. I was told it would be replaced and I’d get a call within the week. No one called. Had to call over and over again then was told my claim was denied as it was outside the warranty window. Absolutely deplorable.

Purchase a dresser and two night stands online. The two night stands were ok. The first dresser was defective. Top drawer broken, so I checked the dresser before the delivery left so they took pictures to let the company know that the dresser was broken so I was told to keep the defective drawer and it would be replaced in a week, and I agreed. They deliver the other drawer within a week, it had a broken bottom drawer, so I informed them that apparently there is a manufacture problem with this dresser and I will keep the night just credit my charge card for the $799.99 for the dresser.

HORRIBLE- furniture is garbage. Even worse, customer service was rude and downright insulting. I purchased a couch for $2500 LESS than 8 months ago, the fabric is shredding. I filed a complaint, they told me someone would be out to look, no one came or called. I called back and a supervisor told me it would be a waste of their time! Then she told me it is not Rooms To Go responsibility for the upkeep of my furniture as if to say I don’t take care of my home! This representative should be let go. DON'T BUY FROM THEM.

In the last 5 years we have purchased 2 sets of reclining couches from Rooms To Go. The first set motor went out on one of the couches within 2 years and it was a discontinued items. Because we bought extra warranty, it was replaced in full. Now the second set, 2.5 years later, the manual mechanism has gone out. Under warranty but now taking almost 2 months to repair. Sent pictures of part needed and they still sent technician out WITHOUT the part. Waited over a month for appointment and now another 2-4 weeks for repair. DO BETTER ROOMS TO GO!

I’ve been buying furniture from RTG for 25 years. No longer will I do so. Horrible experience purchasing two chairs online. First chair arrived. Color NOT as shown on website. Wanted to return it. UPS Ground charges would be over $400!! The chair cost $519! I stopped delivery of second chair and hopefully will receive a refund. I will have to take a loss on the first delivered chair. Customer Care not helpful at all! They just don’t “care”. Was going to replace with other chairs from them, but there’s ZERO chance of that now. Never again!!

Furniture balls up after 3 months, talked to customer service and was told it's normal wear and tear. Called and talked to 2 Managers 4 times and nothing. I can't even get them to call me back. I will never buy from them again. Oh and I was told to shave my couches. Bad service and bad quality

I would give the customer service for this company 0 stars if I could! We purchased 4 outdoor swivel chairs and a coffee table for our patio. 13 months later, we called for service because the base of one of the swivel chairs was malfunctioning. A tech came out and said he would order a new base. Just over a week later, we received a call stating they no longer make the set and could not repair it. We were told to go to the store to choose another set.

We purchased 2 lift chairs due to health issues. Even paid for extended warranty. One stopped working. Faulty motor. 20 phone calls and emails later (over 90 days since first call). NO repair. NO new motor. I keep getting the “it’s been ordered” runaround. Very disappointed.

This couch is from a Cindy Crawford Collection… Yea a complete joke…with no laughter. The second couch…had to be delivered smh… Mind you it does not give off a new couch smell at all. The pillows are worn down looking & very much two toned… While observing the color disorientation I realized the fabric is worn having a look of constant rubbing. Not to mention they are disfigured, flat, & and don’t have a new smell. I don’t even feel safe allowing my grandchildren to lay on them. This process has been completely nerve-racking. As I have mentioned this is my second couch. The first one was beginning to sink on the extended part of the sofa making it a sleeper sofa after a few sits…

I recently purchased living room furniture, and I cannot say enough wonderful things about my experience, especially with the salesperson who assisted me. From the moment I walked in, Sonny was incredibly personable and professional, making the entire process feel effortless and stress-free. There was absolutely no pressure, and he made me feel at ease and comfortable throughout the entire visit.

So a year & 1/2 ago we got a bedroom set from Rooms To Go for over $5,000 with the mattress. A year & week after I pulled the bed away from the wall to clean behind it and I found (pic 1) the wood was all cracked in the back rail. I called up to see about the insurance and they said it is not covered because I was a week after my one year of Rooms To Go warranty.

Bought a manual reclining couch from Rooms to Go. Had it for about 6 months and the reclining mechanisms broke. They did bring out a new couch after many calls. The second one now has also broke, same issue. They will not help you in anyway, since my warranty ran out in January. The couch is only 2 years old and has broken twice. GARBAGE quality. The cost was around $2000 so maybe not top end but not bottom either. I have had many couches in my life and never have had an issue. I would never shop Rooms to Go again. Subpar inventory.

I recently visited Rooms To Go to purchase a recliner and sofa set, and I had the pleasure of being assisted by James **. From the moment I walked in, James was incredibly helpful and attentive. He patiently walked me through all the available options, ensuring that I found the perfect pieces to match my home’s decor and comfort needs. His product knowledge was impressive, and he made what could have been a stressful process enjoyable. Thanks to James, I’m now enjoying my new recliner and sofa set, and I couldn’t be happier with the entire experience. I highly recommend James to anyone looking for top-notch service at Rooms To Go!

I would never buy anything else from Rooms To Go. My experience with them has been just very ugly. First of all it took me almost a year to get my bedroom set then when deliver. It had to wait another four weeks for my mattress and they messed up my wall and the Rooms To Go just gonna pay me $120 for a damage wall that I had to repaint. And to top it off. My mattress is not over two years old and is coming apart because I had put baking soda on my mattress. They said they could not take my warranty into consideration that they foot my warranty. Every chance I get I will post stuff about Rooms To Go is awful. I would never ever recommend anybody to buy anything from them and then they default on the warranty.

Wonderful experience! We bought the Vercelli leather sofa and loveseat with power recline. Very satisfied with our sales associate, Sandi **, and our delivery crew led by Clifton **. Outstanding delivery and customer service! Very pleased with our purchase and the overall experience was amazing!

Updated on 09/09/2024: After speaking with the manager I continued ventilation in my home. Helps but it starts again when the house heats up. Didn't want the hassle of a return. Decided to keep it. RTG should make this issue known to customers beforehand.

I went to the Port Richey Rooms to Go store and my salesman, Bert, was amazing! I told him what I had looked at online and wanted to purchase it. Unfortunately, their store didn't carry that particular living room set, but assured me that if I didn't like it because it was unseen that I had 48 hours to return it. Then I said I wanted a dresser/tv stand for the bedroom. Again, he didn't have the dresser on site, but did have something similar to it. What I saw was beautiful. He listened to everything I had to say and did all the hard work for me. When my delivery came, I couldn't have been more happier with his suggestion - it IS SOOO BEAUTIFUL! He made it all happen for me and maneuvered my delivery date to accommodate me, too. Thanks, Bert! You will always be my Rooms to Go Salesman!! You're amazing... Thanks, again!

Their customer service is terrible and the furniture is cheaply made! We bought a mattress two years ago and it already has lumps in it. The mattress was discontinued so they only gave me 30 days to get a new one and the mattresses were way more than what I paid! They want me to pay another $500 for another mattress. Ummm noooo! Why would I buy another mattress when this one only lasted two years and we aren’t big people. I hope you don’t get caught in this scam of their products lasting more 3 years!

Room To Go and Fortegra is a blatant deception. When I made my purchase, Room To Go store staff assured me that if I bought the extra insurance from Fortegra, it would cover me in case of being scratched by a ballpoint pen or nail polish or burned by a cigarette. Since I have small children at home, I bought the extended insurance package for 3 years. But now the insurance won't cover my case. This is a blatant deception. I am writing to express my dissatisfaction with the recent handling of my insurance claim. My name is Khanh **, and I am a customer who purchased insurance for my furniture through Rooms to Go. Recently, an unfortunate incident occurred in which my child accidentally drew on our sofa with a ballpoint pen.

We purchased a double electric recliner from RTG. Not even 2 yrs ago. The material has worn out on one side of the sofa. Called the warranty company, they said normal wear and tear. So we called RTG customer service. What a joke of a place. The supervisor that I spoke with Selina, has no business in customer service. She actually laughed at my situation. How rude... They will not take any responsibility for their cheap WALMART furniture. I saw their ratings 1.8 lol. We paid extra for the fake warranty. Buyer BEWARE. Their furniture is junk. How does a not even 2 yr old couch wear out . We have no dogs or children in the house. You probably would be a lot better off shopping at IKEA or a used furniture store. With their cheap furniture and horrible customer service, they won't be in business long. I never in my long life ever had a couch wear out in less than 2 yrs... JUNK, JUNK, JUNK....

We bought the leather set less than 3 years ago. The underside started to just split last year, we tried to keep it from getting worse. Now the other side of the couch is starting to split. This couch is not being abused, it’s just my husband and I. I take care of it cleaning it when necessary with a mild cleaner. The top part that is leather we have no issues. Whatever they use for the underneath, that does show by the way the couch is assembled is crap! I knew nothing of an extended warranty. So it’s over a year and out of luck. What junk.!

The delivery process was superb! We needed our sectional in a timely manner, so a 3rd party delivery service was highly recommended. Nate and Tyler's services was over and beyond! Will definitely use their services in the future!

Sales experience and sales rep, Gina, TOP NOTCH! Many visits, multiple purchases. One delivery revealed missing hardware, and delivery tech help modify and since it was the back side, no problem, and we waited many months and didn’t want to wait again, so accepted. THEN, subsequent delivery of an item with a MAJOR issue, tech sent, he was appalled delivery crew didn’t encourage rejection. It’s a desk with a drawer that can’t open. He made it so it can open, but it can’t close without forcefully jiggly it. At $900, tolerated, but went by there today to check, and display FREELY FLOWS opening and closing! Their offer? ANOTHER TECH! My acceptable solution? Another desk!

I 4recliner and to also add another piece of furniture, I had to wait over a month and when it came time for delivery the time frame of delivery was back and forth and when I got home to meet them they pull off. I couldn’t get in touch with the delivery team. They also would not come back and attempt to bring the furniture even after I talked to customer services. Customer service supposed to had called me back with details. I called two days in a row and no return call until the third day of me wanting to speak with a manager but they had no one higher than a supervisor, the same one that was supposed to had called me back.

We recently had the pleasure of working with Jimmy at Rooms To Go, and I couldn’t be more thrilled with the experience. From the moment we walked into the store, Jimmy was incredibly welcoming and attentive took the time to understand our needs and preferences, offering insightful recommendations that truly made a difference.

Sales people are lovely and professional. Management is horrible. Rooms To Go is trash. I spent thousands of dollars on furniture and it was sent when I wasn't home, they were to exchange broken furniture sold to me and I had to wait a week. They took the broken furniture which was a sofa and couldn't fit the new chaise in my door, so they took both items and left me with nothing. I had to sleep on an air mattress from Walmart. Imagine that....Now, my replaced furniture is coming in a week. The manager with the bald head was rude, did not do anything to satisfy the situation and had an attitude as if something was done wrong to him. I will never purchase furniture from them again.

If you are interested in purchasing upholstered furniture from Rooms to Go DON'T. We bought our sectional 18 months ago and the cuddler seat cushion has a huge indentation due to inadequate filling. We took the warranty offered and have been told it does not cover “cushion resiliency" even though the service person they sent told me they would be sending new filling. Got a call this morning telling me corporate office denied the claim. Now stuck with an expensive relatively newer sectional that looks awful. Bye bye rooms to go. You should bid farewell too.

Mario helped me pick out a bedroom set. Very knowledgeable and friendly. He answews all my questions and concerns. I will recommend friends and family to seek out Mario's assistance at Rooms to Go. Thanks.

We purchased a leather sectional recliner set, for our family room. Our sales women, sold us a warranty, stating the warranty, covers anything that happens to our furniture. Our sectional was delivered 2 weeks later.. I noticed the color fading after about a month, we have no kids, no pets. I called the store, spoke to our sales woman. She said, "Oh yes I remember you, you have a warranty." I called the warranty company, they sent someone out took photos,. Called me 3 days later to inform me, the discoloration is wear and tear..NOT COVERED UNDER OUR WARRANTY.

I ordered patio furniture online. Website was slow so I called and rep placed my order. I ordered 4 rugs along with furniture and we discussed that I would return ones I did not like. When I went to store to return, I was told no returns accepted and to contact store they shipped from. I called sales rep at least 8 times and he would not return or accept my calls. Management always at lunch at all times of the day. I am stuck with $500 of rugs I do not want. I have yet to get my furniture because they did not notify me of delivery and just showed up when I was not home then I waited over 2 hours for next attempt. I live 20 minutes from warehouse and was the first stop. Buyer beware when doing business with Rooms To Go. Not worth any savings and lots of other places to buy from that care about customer service

After a lot of thought, my husband and I decided to buy a sofa and loveseat from RTG in Raleigh. The salesman was ok, like most all over the place trying to make a buck, which is understandable. We decided on the Melbourne Drew and Jonathan sofa and loveseat in Midnight blue. We bought the extended warranty and got a delivery date. The delivery guys came in fierce shoving the couch through my front door ripping the plastic off of the sofa. I asked them to chill and be careful, but they were in a rush. They shoved the couch in so hard that there were marks on the front door jam. Then one of the delivery men started to rip off the plastic and started kicking it away from his feet and knocked over my lamp, thank goodness, he didn't break it.

I recently bought living room and bedroom furniture at Rooms to Go Lakeland Florida. Amy ** helped us buy the furniture as well as answered all our questions. She was pleasant and professional. She also answered questions and addressed our concerns one month after purchase. I recommend seeing her for your furniture needs.

Can I give them less than one star? We signed up to purchase a new couch. It is out of stock until November, BUT they charged our credit card immediately and said that is how every other business does it. BALONEY!! We have ordered from other companies that have products backordered and we never get charged until the item ships. Of course, if you use THEIR credit card, it doesn't get charged until delivery is set up. What a way to stack the deck, Rooms to Go!! I will NEVER use or recommend Rooms to Go again!!!

I am a regular customer of Rooms to go. I bought several furnitures from them. But now I think I am done! When I buy furniture always buy extended warranty. Never claim before. Recently I claim for stains on my both sofas purchase from them. Those sofas I purchase few months before. After long correspondence they came to my home and tried to remove stains but could not able to do it. The gentleman who came my home told me that he will report to management and they may send specialist to clean stains or they will replace the necessary portion of sofas. About 10-12 days after I got email that these kind of stains are not cover under warranty! I am very upset now.

We were there on 08/15/2024 9am. One lady showed me around. She was amazing. Nice. Soon she got me over to the credit lady. This lady asked to check my credit. I told her I don’t want to check my credit because I will be using cash. She asked me why so I just walked out.

I visited the Rooms to Go store on 8/7/24 at 4800 S Cleveland Ave, Fort Myers, FL 33907. I sat on a couch and really liked the comfort it provided so I ordered it. Once I got home, I noticed that Rooms to Go has a No Return Policy once furniture is delivered. This seemed suspicious and prompted me to search the Company and came across thousands of negative reviews regarding how horrible their customer service is and that the quality of the furniture is not the same as what you saw and purchased in the store.

Judy ** of the Metairie store was a pleasure to work with. She was friendly and knowledgeable of the sectional we purchased. I would recommend Judy to my friends and family. I would definitely go back to her in the future.

I am a regular customer of Rooms To Go. I bought several furnitures from them. But now I think I am done! When I buy furniture always buy extended warranty. Never claim before. Recently I claim for stains on my both sofas purchase from them. Those sofas I purchase few months before. After long correspondence they came to my home and tried to remove stains but could not able to do it. The gentleman who came my home told me that he will report to management and they may send specialist to clean stains or they will replace the necessary portion of sofas.

We enter the Rooms To Go located in Pembroke Pines and was automatically greeted by Aciel **. He was greatly appreciated for his efforts, his knowledge, and patience with my family and I. He showed us a variety of mattress and guided us to the right mattress. His services was extraordinary and we left satisfied with our purchase. Thank you so much Aciel!

Happy to share that they’ve made it right and will be replacing all pieces. I’m very grateful.

Our sales associate Andrea ** in the Miami Lakes area store was fantastic. Very personable and knowledgeable and did not rush us at all while showing us the different sofas we were looking at. We ended up making the purchase that day and she handled everything very smoothly and professionally. We would highly recommend Andrea to anyone looking for furniture.

Horrible service from day 1. Took 2 months for a delivery that was already scheduled. And still missing pieces to my order. Will never be buying anything from here again. Only thing they did to rectify situation was say "sorry." Well sorry does not fix the matter.

We give them a try again after 20 years and they did the same things they did before. Not being upfront about charge before they ran my credit. End up cancel my order and never come back to them again.

My partner and I paid 9000 on several furniture pieces. Deliveries are held up forever because half our order is out of stock! RTG is happy to take our money right now and make us wait 1 month+ to deliver furniture they don't have. We're waiting on 3 out of 7 pieces of our $6,000 sectional after already waiting a month on a bedroom suite because of a backordered firebox. And the dresser we waited so long for was delivered with damaged lacquer. The delivery driver told us RTG would contact us and send us another piece. All of a sudden, they know nothing about it. When a set is backordered, we should at least have the option of ordering different furniture pieces instead.

Deceptive selling tactics. Read fine print before signing and buying from Rooms To Go daytona beach. They failed to advise me of fine print on a purchase and when I tried to return a purchase told too bad no returns. Salesman never advised me of policy. Not posted in store.

The delivery drivers were fantastic! The Virginia Beach store was awful and rude and very belittling! I believe his name was Steve or Sean. Completely rude and very belittling too. He was arguing with back and forth and said I didn’t know what I was talking about. I have never been so disrespected in my life. I would like a call from a manager! Immediately! The way I was treated was horrible. I will never be shopping or recommending this store to anyone.

I should have read these reviews before making my purchase. I have purchased furniture before with no problem. 1st, the salesperson informed me not to worry about prescription for my husband recliner, I had plenty of time to bring into store after delivery. That was wrong info, luckily I got the prescription the morning of delivery then he tells me the store need it asap, plus for some reason when I opened the account I only used my name, so then he tells me it has to be in my husband's name since prescription is for him. I rushed out to the store after delivery was done. New problem, my husband told salesperson he did not want a recliner with lift, well that is what he got. Purchase was done 18 July 2024, delivery was done 24 July 2024, we were #9 on delivery schedule, they still had several more to do. I signed for delivery.

My overall experience was good. I was excited for my new sofa for my newly purchased house. I purchased the Sofia Vergara section sofa navy blue. With warranty. Seams were coming undone. Called customer service. Someone came out. Took pictures. They denied my claim stating the service member stated I have a dog. Complained and ask to cancel out warranty. They replaced the sofa. The new sofa started peeling a few months after we got it. It looks horrible. And a waste of thousands of dollars. I have a credit card with Rooms To Go and have paid the sofa off. As soon as I pay off the bedroom furniture I will no longer buy from Rooms To Go.

Sadly, I have to say my experience with Rooms to Go was not so great. In 2012 my husband and I purchased a sectional, a futon, and a dining room set. In the beginning, it seemed we’d made a perfect choice in choosing to buy those pieces for RTG, but it seemed we were in for a rude awakening-both the sofa and the loveseat began to peel and flake in about two years. Luckily I opted for the extended warranty, right? No! Of course, they presented RTG stipulations in order to honor the warranty. We had to pay almost $300 to receive a new sectional from RTG (under their warranty). The new sectional started peeling, cracking, and flaking three years after receiving it!!! Needless to say, we had to purchase a new sectional today!!

Worst customer service I’ve ever experienced. They delivered wrong color ottoman and wrong bed which we drove three hours to pick up correct after moving all day. The Nectar mattress is horrible and they won’t exchange. They make you call nectar. They are lazy ** liars. They will lie and rip you off also so be sure and look at paperwork. I’ll never recommend anyone deal with these idiots. If they do pick up something they charge you 200 dollars. No other furniture store behaved like this bunch of trash.

Never buy from Rooms to Go, they are liars, they tell you to buy a warranty and they promise you things that are not true that nothing is covered, but I will never buy anything there nor recommend it to anyone.

I am very disappointed in Rooms to Go. I ordered a sofa in Nov 2022. That was ordered color “dark gray”. When I received the sofa it was a dark green. I was told manufacturer issue. I went to the rooms to go yesterday in Metairie, La and saw my sofa still for sale as dark gray. I was expressed that it was a manufacturer issue back in 2022. However my order says clear as day “dark gray”. I had a supervisor on the phone tell me they were going to hang up the phone now in the middle of us communicating. It’s very frustrating that people are saying my sofa is not dark green.

Worst company...got a first couch--pieces didn't match. Got a replacement couch--still doesn't match. Customer service told me I was stuck with it. Finally got corporate involved and they sent out a technician who agreed to the discrepancy but it has now been a month and I still have not heard about my new replacement. This company completely just blows off their paying customers and doesn't care at all about making their errors right.

I purchased the living room sofa set and dining room table set in January of 2024. The salesperson recommended the Fortegra warranty strongly and promised Rooms to Go would take care of any stains or problems even if Fortegra could not do a good job. Since I chose the white fabric for sofas and dining chairs, I purchased Fortegra warranty just in case.

Rooms to Go warranty which is called as Fortegra. Totally disappointed with the Fortegra. We pay upfront for the warranty and they don't approve any of the claims we submit. They give a lot of reasons and say we cannot approve the claim. Never waste money on warranty from roomstogo.

Updated on 08/04/2024: After receiving a delivery August 2 we found all the cardboard and straps were left in our front yard. Several calls to customer service provided promises of return calls from delivery manager. We are still waiting for the removal of the trash and cardboard from our yard. I’ve emailed TellUs@roomstogo as well. Still waiting!

Description of complaint: My phone number to check the account - **. I used my Guardian protection for my sofa and I was asked to go to store and reselect since the same piece was no longer available. I went to store and selected the furniture and paid the price difference using RTG credit card. RTG people came in and picked up the damaged furniture and then after few days they delivered the new furniture that I picked. After 1 month of the delivery, I saw new charge of $1725 on my RTG credit card. This was not expected as I already returned the damaged furniture for which Guardian approved my claim.

I had a delivery/exchange scheduled July 10 11a.m-3p.m. I rearranged my schedule to be able to accept this delivery. I used the RTG delivery tracker. Throughout the time frame I checked the tracker and the time kept advancing within the agreed upon time frame, which is totally acceptable. 7 At 1:50p.m I checked the tracker and the time frame changed to 3p.m-7p.m time frame. I called customer care and they told me there was a glitch in the GPS and my delivery would be next. I checked the tracker again and the time was 4:15p.m-4:45p.m. I called customer care again and they told me that someone texted or emailed me with the new time frame. No one ever texted or emailed me about this time frame change. I had rearranged my schedule around this delivery. I was not available after 3p.m. I had to reschedule the delivery and I was told no deliveries available until July 19. This is HORRIBLE customer service.

Our sofa broke within the first year. We paid for extended warranty and were told they would come to us and fix it after we moved. The sofa didn't fit into our new space so we had a storage unit. We asked specifically if they could service it in a storage unit. They told me "yes, no problem". Just phone back when it is moved. Did that and then was told "we don't service in storage units - call us when you move it". It has been almost a year. We are paying for a sofa that is broken and add in storage costs - based on their advice. I feel cheated and that they don't care as long as you keep paying for their furniture and if the warranty expires then who gives a care, both companies get their money and stuff it.

I read all these reviews too late. I bought a couch with charging docks and electric recliners and a love seat. I have 3 year warranty on electrical parts. But my problem is the fabric. I live alone and I am not overweight and the area of the couch I would Normally sit looks like it's 10 years old and I've had it 2 years. Had to start sitting in another area to try keep it from looking worse. When I messaged I got all the same answers as everybody else here. Not their problem. Call a furniture repair company. Never ever recommend RTG!!!! Really disappointed.

My wife and I purchased a dining room set for our new home, the set was delivered with defects, a second set was delivered broken a month has passed by still no dining room set and has been treated like it was my fault for two broken tables and defected table legs and no apologies after numerous calls. I won't refer my enemies to Rooms to Go.

I purchased 4 table chairs, 2 bar stools, a sofa and a chair and a half with an ottoman. Upon arrival the sofa had a damaged rubber pad on one of the feet. 4 table chairs were wobbly and 3 of them had stains. I reported this immediately and was told customer service would out in a week. When the day came the service tech came out and confirmed all the issues I reported. After confirming all the problems he said he would report them and someone from customer service would come out to respond to the issue. WHAT??? Wasn't that why he was there???

Bought in January 24 the Hazelnut Woods Brown 84-102 In. Dining Table, at the end of the sales process the R2G sales rep. Offered us Three (3) years furniture protection plan which we find important as it was a gift to my daughter that have small children’s. After a month and a result of a birthday party there was a small (1.5”) liquid stain. I called and file a claim to Fortegra (it’s NOT part of R2G!), send them (as requested) the photo of the stain, it took them several week and 4 calls to tell me that this stain is not covered. I went to R2G and as a result they send me to the Rooms to Go Customer Care which sent an agent to review it (the process took several weeks), after the agent visit it took another 2 weeks for Rooms to Go Customer Care to call me and told me that can’t fix it. Bottom line: This was my last buying experience at R2G! Warning for all out there to NOT buy their “”Protection”” plan nor trust their customer care service post sell help and support!.

I purchased $4000+. When delivery came they couldn't bring it in or at least put in house. Won't fit. Excuses. My dad 81, friends 67 and 60 got in house. Legs damaged. Reported with, "We will order. No idea when." Then went to store to show Matt asst manager and he told me I was hostile and to leave or he would call police. Read their reviews before you buy from Rooms To Go. They are true. My experience - horrible customer service and worse delivery service.

I have the had the most horrific nightmare with this company!!!! I received 2 defective couches, nobody will help me, no help from anyone or customer service and they want to charge me a 20% restocking fee for their damaged couches!!! I also received the wrong lamps 4 times!!!! And nobody will help me with that either!!! I was in the store yesterday hysterically crying from being mistreated and not one person cared about anything!!! I have even contacted the vendors to help me and they didn’t help either. I am completely mortified, and distraught over all of this! I have spent hours and hours trying to rectify this situation and all I ever did was go and purchase furniture and have had nothing but the worst experience from any company!!! Someone please help me!!!!

what does not make sense is they fail at the pickup of the damaged product as well. This went from a full refund to a partial refund at the hands of RTG, they have no clue on what to do to help resolve the issue. I will never shop at RTG ever again. Buyers beware.

Simply put, they have a NO RETURN POLICY. Their third-party delivery service often provides misinformation, doesn't remove or handle old furniture, and frequently makes mistakes with deliveries and orders. The delivery guy told me that I had 72–hours to return the sofa that was too large for my apartment. This was not true. Delays are not communicated in time to allow for cancellations or changes.

The truck drivers were afraid to come up our street due to it being gravel and a tiny bit of mud in the road. We had three other deliveries in large box trucks today and every single one came up with no issues or problems. They turned around and never delivered our bedroom furniture that we were depending on. They never even contacted us to let us know they were not coming. DO NOT buy from Rooms To Go if you live in a mountain community as they will refuse to deliver your furniture. This is the Blue Ridge mountains, many homes are up inclines and not perfect roads! RTG get some drivers that are not wimps!

Worst furniture we ever bought. Spent Thousands on a bedroom set and the quality is terrible as is customer service. We had to wait months for the furniture and when it finally came it was cracked and broken. They had to send new pieces four times! Now, not even a year later the drawers are breaking. Customer Service said to send pictures, which we did, and never heard back. I will never buy or recommend buying from them ever again!

Our visit started off well with Patrick ** helping us purchase a recliner sofa on Sunday. We worked with the office to start financing and put a sum down. We were promised to get a call of when our couch would be delivered. We never received a call, but when we called, we were told Friday between 2-4. I took the day off to ensure the delivery would be done. We received a phone call from the delivery person at 4pm asking for confirmation. When we tried to call back, we got the store in Brookshire. They then transferred us to the Pearland store. This store stated they would have to call dispatch to get in touch with the driver.

I’ve no issue with the sales folks etc. My issue is with quality. After two fairly expensive living room sets I’ve come to the conclusion that the quality is just not there. The sofas, chairs, etc, break down very quickly. Easy financing, nice folks but you’ll be back every couple years for replacement furniture. Never again.

I will start off by saying I purchased a Sealy split king mattress with the foundation for the split king, located at 9301 Rain Lily Trail Ste A in the Alliance Center in Texas. This was the first time we went to exchange anything. We were told by customer service we could and even went to the store and they gave us amount of 2595 minus 69.99 for delivery to exchange this. As we did not like it. We reselected with Steve the salesperson. He was going to place the order a couple days later because we had to wait for their minimum 30 day trial to do exchange. So the salesman called me to tell me that management would only exchange the mattress and I could not exchange for full king foundation. Once it is delivered in your home there is no returns when it comes to foundations.

I’m Maria who is purchased bed set from your company. I would like to tell you that bed is not installed very well from your team and now it’s broken a part. It was happened even it’s not been one year. I purchased on May 2023. But it’s shaking since after they installed, I don’t want to complain anything. So, I just try my best to use carefully. Even though I use carefully it was broken and all the colors came out. Because they did not screw well and some is missing. Please look at pictures.

Nicoleta, was my Sales Associate at Rooms-To-Go in Buford, GA and she was wonderful. She was very patient when I had a problem paying for my order. She is very patient and knowledgeable regarding RTO furniture and her suggestions were very helpful.

If I could I would leave no stars. I made the biggest mistake by making a purchase at Rooms To Go. I made a purchase a faulty product was delivered but because the service team took time to respond they considered it a return and only allowed me to get a replacement or to reselect. I have it a second chance and deselected an item. 6 months later it broke and the technician said that a faulty piece of wood was used. I waited a week and no one called me with any update. Though the “Limited Warranty” says that if there is an issue with a year from purchase, one option is they can issue a refund, I am told by customer service that for the specific store I bought it from, “Refund” is not an option and I should contact the store. Funny how the store says that Customer Service makes decisions and the Customer Service team tell us it’s the Store's decision. A horrible experience and I would “Never” recommend buying from anything from Rooms To Go

I had such a professional and courteous experience with Horace and another gentlemen today. I should've asked for his name. These two men were so professional and respectful. Especially, the gentlemen who knocked on my door. He greeted me with such a genuine and wide smile. It was contagious. Rooms To Go delivery rocks. Thank you, Horace and your co-worker, for such an amazing delivery today.

We purchase a navy blue leather sofa from Shakir ** at the Pines Rooms to Go. Once the couch was delivered we went back and purchase two large colorful to go over the couch. Shakir ** also assisted with process and had them wrapped so that we could take them with us. He as usual was very helpful with our purchasing process.

"Rooms To Go failed me with poor service & unkept promises. Assistant Manager ** was dismissive & rude, while associate ** saved the day with kindness. Beware of this location's toxic service culture!"

We bought a 5000$ worth couch and added one more recliner to it and bought a warranty. And once it gets delivered We did not like the added recliner so we wanted to return the recliner back and get something else instead. When we went in there to return they gave us very hard time to take it back and we do not want warranties on the another product we are adding.

I ordered a twin size bedroom set with an additional bed from the set for my twin daughters. After one month's wait, the furniture was delivered. We opted to put the furniture together ourselves. After unpackaging the product, we realized there was damage to both beds. I contacted customer service, provided them with pictures, and opted to have a representative come out and view the pieces. After two weeks, the representative visited us, reviewed the pieces, and voiced concerns. Based on his assessment we opted to return the beds and order the same beds again.

I on Saturday got deliver the Belia dual power reclining and yesterday Thursday noticed that couch was not stitch correctly. Same reason it started to unstitch. A tech needs to come. A brand new couch shouldn’t have to repair. I get the feeling product is not of a good quality and not durable. I wish returned policy was different where I would be able to return product or exchange it for a different product after few days specially if not satisfied with product. I don’t think I’m buying from Rooms To Go again.

Horrible experience!!!! Sofa delivery was sloppy and mismanaged!! They literally dragged the sofa and ripped it!! Had to call Rooms To Go customer service 7 times to get a replacement. Even 2nd time, one of the sofa piece came ripped!!! Once the sale is done, the rep you worked with won't even help. This is cheap quality furniture so expect low quality all the way!!!! Stay away and go to a quality store like Ambiente.

I like to put 0 Stars but is not a option. I bought this sofa that I liked so much in the store with a confusing price online, it cost something, on the table it had one price and when it came time to pay another the excuse was that the configuration in which I wanted it cost more. I still paid, they brought this sofa to my house and it was a balance or imperfect that someone had returned so they changed it for me after a lot of calling and waiting months. Now this other one is sunken, sank and it is not a problem of misuse, I live alone, I work to say the sofa should not be sunken. I have this extended warranty scam. I called, they scheduled me and with 5 minutes left until the time of the technician's visit, they called to cancel this is a scam. The quality of the materials is terrible, the high prices are not justified, not to mention the service..

Never get their credit card. Biggest mistake. If your credit score goes down so will your limit and the second time they close your credit card without a notice, a letter or anything. I would never order from them again and I would never refer them to anyone. They are the worse for your credit.

My Daughter, her Mother and I had a Wonderful time at the Rooms to Go in Norcross, Ga. (Outlet). We walked into the Store on Friday June 7th 2004, and we were greeted by (James **). He has a great attitude and an Excellent Demeanor with Customers. He stayed with us throughout the entire process of us (Making a decision) to buy several pieces of Furniture. Our purchase came to about ($3,000) and Mr. James ** didn't try to (Pressure us at all) to buy anything.

Avoid Room to Go and their insurance provider Guardian! I posted Google review few months adding the same for awareness in this as well. I've had the worst experience with Room to Go and their insurance provider Guardian. Don't fall into the same trap! I bought a sectional sofa from Room to Go and here's what I've gone through: Received the wrong color and wrong parts TWICE. Had to wait 3 additional months for delivery and multiple follow-ups to get the correct delivery. This is excluding the actual delivery timelines of 3-4 months. Discovered cloth wrinkles, couch sinks in, and stains in Oct 2023. Called Room to Go and was told to contact Guardian for insurance claim. Guardian took weeks to approve claim and still no resolution. Room to Go is now asking me to call Guardian again to "submit a claim". I've spent HOURS on the phone explaining the same issue to both companies very frustrating, still no update on replacement after 2 months.

Rooms To Go had a sale that end on May 27, 2024. I went to the store tp purchase a Couch and a bedroom set. I seen what I wanted and check my balance. My balance went from 7000.00 dollars to 590.00 dollars. I have never miss payment nor been late. Synchrony lowered my credit cards, which decreased my credit score. Once I pay These cards off, I will never get a company financing those Synchrony Bank. I didn't get what I came for. How can you all allow a bank to play with people credit. G. **

I purchase a dining room set and chairs. I also purchased their extended warranty within six months. The chairs fell apart. The fabric was flaking off. They told me my extended warranty, would not cover that. I asked for a refund. They denied me. I spoke with a manager. There’s nothing they can do, and they still sell the same set on their website, knowing they're defective chairs.

Purchased a sofa for over $5000 and buttons began to break immediately after purchasing. The seats have sunken in and they say it’s normal wear and tear. Have only had them 1 year. Paid for the extended warranty which does not cover anything. I would never recommend anyone buy from this terrible company.

Rooms To Go reached out to me with the message: (..) In the interest of customer care, we would be more than happy to schedule an exchange for your umbrella (..) This was a very pleasant and unexpected message.

Horrible customer service trying to get my couch fixed. Took 3 months for the part to arrive and it was shipped without any protection. It arrived at bent and not used two weeks later they have not responded and when I emailed they said it was out of warranty.. cheaply built couch!!! Bad customer service, I won’t shop there ever again!!

My brother bought a sofa in Metairie, LA. It was delivered with no legs. Called and told them about the missing legs, Told my brother it was on back order and would take 90 days. It has been almost a month and still no legs. Who do you know delivers a sofa with no legs? What would you do of this happened to you?

Our experience shopping at the Rooms to Go on Riverside Dr in Macon was stellar! Our sales person was Kas, he was very knowledgeable about all the inventory and patient, allowing us seek, ask and try!

I bought a living room set from them and I had no complaints. But I bought a bed from them 1 yr ago and the bed stopped raising up and down, it's stuck, I tried changing the batteries in the remote and nothing. I called RTG 2 different times about it and they kept saying the same thing. A representative would be in touch with me in a couple days. I haven't heard from anyone yet. I paid a lot of money for the bed and just want it fixed..

I had the best experience at Rooms to Go on E. Wendover Ave. My salesperson Reginald ** was a true blessing in making sure I got what I came for. I would recommend anyone to go see "Reggie" for your furniture needs.

We ordered and received 2 couches and a chair from the Cindy Crawford Living Room Design. We are pleased with couches - they are big and extremely comfortable. Perfect to lounge on. Unfortunately, the delivery service was a nightmare!!! First of all they would not deliver to our lake home as it is not on the route. We agreed with that and stated if they would deliver to our home we would then transport the furniture ourselves. We were scheduled on 5/20 between 9am - 1pm and ours was the first stop. We received a call at 10:30am stating they were behind schedule. We received a call around noon stating they were 9 minutes out. Shortly after that we received a call asking if we were home because no one was answering the door. We were home and they were not at our house, nor did we say a truck anywhere on our street.

So I decided to change my queen size bed that I purchased from J and J Furniture 2001 so you know the quality their furniture like no other and decided to give Rooms To Go a try knowing I should have went with my first thought. When I came home after they delivered it I checked the bed over and found a long crack, gouge and scrape from where the delivery guys must have hit my wall because that's the same color of my wall paint. Blissful blue. I'm so disgusted because I don't get home until after hours so whenever they do try and replace the bed it's going to inconveniencing me because there's no telling when I'm going to be available. This was my first and my last time dealing with Rooms To Go.

Please do not shop at this store or any other store in this chain. Poor quality control & poor customer service. I had a round ottoman that pealed & delaminated after 4 years. Only 2 adults live in home with very little use.

I had quite a time on several occasions with trying to get my couch. The first time the delivery men came they brought a wrong piece. Then, when they delivered the right part there was no cable to hook it up to. During all this the deliver man refused to deliver anything with a covering for my carpet. I put plastic down so as not to get the carpet dirt he said no. I gave him booties to wear he said no. Wouldn’t take his shoes off. It was very disrespectful.

Loved the furniture in the store but it has been less than a year and it’s all falling apart. Cushions are splitting, wood frames are broke and the darn couch is so low to the ground now because the cushions don’t hold up! I really wish we would have had time to do more research before our purchase.

We bought a new bed for our Mom for Mother's Day at the Pembroke Pines, FL Rooms to Go Store. Miriam ** greeted us at the door, and walked us through the process of the current mattress sale. She showed us several brands, and quickly helped us to zero in on what we were looking for. Ms. ** also made herself available so that Mom could come to the store and select the best choice for her comfort. Ms. ** was patient, answered all of our questions, including the home delivery scheduling. She made our buying experience very pleasant.

So we chose a dining room set on Sunday to be delivered today. I guess no one checks the order before it leaves the showroom because the table base was broken and two of the chairs were the wrong color. They are supposedly going to be bringing the correct chairs and a new table base next Wednesday. I wasn't home at the time, but rest assured if I had been, I would not have allowed them to leave my home without their furniture. Now I have a nice pile of unusable furniture in my otherwise well-kept home. I had so many bad feelings about doing business with this store that I ignored. My bad. Hopefully they will do what they say, but based on what I've seen so far, I have serious doubts. Check in next week for the conclusion of Rooms To Be Aware of!!

Buyer beware. You WILL be lied to in order to make the sale. This has been the absolute worse experience. It has caused an abundance of stress. Everything we bought in February is already ruined! The sofa and loveseat are being replaced. But they are giving us the biggest run around about a table that their own tech said was a manufacturing issue. The manager said he was going to do an even swap. However the next few days we got other calls saying that wasn't going to happen. Then we were told to file a claim with Integra, we did right away and they denied the claim. This company doesn't value to customers, all about that dollar and will mislead and flat out lie to get your money!!!

Updated on 06/23/2024: Terrible installation and after the sale customer service. The delivery crews have no idea how to properly install the furniture. We bought a sectional which was improperly installed and we went over 2 months thinking the merchandise was defective. Two of the pieces were not making the proper connection due to improper installation. We wasted over two months with phone calls, replacements and no one really knowing what the problem is. Finally, a technician tells, fixes it in 5 seconds and tells us the units were not connected properly.

Visited the showroom located in Port Richey, Florida. Immediately, I was greeted by a very cheerful Sales Associate named Kate **! Kate asked me with her warm and welcoming smile how she could help me. I immediately felt my shopping experience was going to be very enjoyable and informative - IT WAS!!! I returned 2 more times before I made my final selections and Kate was exactly the same wonderful personality each time! Kate was AWESOME!!! I would highly recommend her to my friends!

I purchased 2 chairs from Port Richey, Fl store. Both times our sales associate was Sheila Horne. I have a great review within a week of purchase of the first chair. New purchase high. Should have waited. First she tells you at point of sale that you should buy the extended warranty. “If it gets spilt on, piddled on by your child or pet, stained or torn the whole chair gets replaced”. Lie. Then I had my chair for less than a year and the cushions began to sink way down and I got a wound from the exposed wood frame.

Beware of Rooms to Go. We have made purchases for over 20 years. We recently spend $5000 on new living room furniture. In that purchase, we had a $280 wall art. When at home, we found it defective. The store manager said all sales final and refused to make it right. I called the regional number and was told the same thing. The art will just go in the garbage. I’ll never buy from them again.

I am so mad. I went in 11/2023 to get a room divider. Got that an extra charge of 69.99 for 24 months on top of the divider for something called accessories promotion. The saleslady didn't tell me anything about that. She just stuck it on and I'm stuck paying for something I didn't ask for. Well this will be my last time dealing with you all.

I recently purchased close to $5000.00 dollars worth of furniture. It had to be delivered in 2 separate deliveries because some items were on back order. This is a big inconvenience. The delivery time was a 4 hour block of time that I needed to wait for them. I called customer service to get a better time frame and he said I was 6 on the list. He said they would call 30 before they are in route to my home. After 5 minutes of leaving my home I received a call from dispatch saying they were in front of my home. There was no call for 30 minutes notice and I was misinformed when I originally contacted customer service.

I bought my kid's bedroom set from Rooms to Go. Delivered on schedule date but the technician was non professional. They broke my wall which I notice later. Then they not fully assembled the bed and left without informing. Then someone else came to assemble it after 2 weeks. Their Fortegra guard it service is trash. I called them for some wooden chips coming out from the chest, the technician came and checked it out saying they will inform us either they will replace it or fix it in four business days. They never contacted us. I contacted them after 45 days and they said this chips is not covered. I asked them your contract saying accident chips covered but he says his system only showing this that this claim is not covered. So please it's a wasted of money of extended warranty. They never honor what they said. Plus the quality of rooms to go is below average.

I have been with Rooms to Go for many years and never had an issue till now. I purchased a living room set and within 2 years it was falling apart. I tried to get them to come out and fix it but they stated it was not covered. I then waited a few months and decided to purchase another set. After having the new set in my house I get an email out of the blue that that stated they were covering the set and to go into the store and pick out another set and it will be adjusted. I already donated the old set to a family in need. I reached out to the store and to the CEO Mr. Seaman. The store stated they could not do anything EVEN though when I purchased my new set there were NOTED IN MY ACCT that I was able to pick another set. they did nothing. I emailed the CEO twice with no response. This is very SAD and I will not do business with them after I pay off my set. The CEO doesn't care about the consumer at all.

Great Vercelli Aqua living room set! Lovvve It! Reason for 1 star: Horrible, Horrible service! Very mean spirited sales/service staff with bad energy…RTG will be going out of business shortly…wait for it with popcorn.

Do not buy a mattress from this store!! We went to the Knoxville, TN store. Was told by the salesman that we had 90 days to decide if we liked the mattress. No mention of not being able to return it for trade only! He straight up lied! I called the store 2 weeks ago and was told by a lady that she had to talk to management and the salesman was no longer working there. First, by the salesman, we were told the mattress was one kind, but delivered was another style. The lady looked and told me we received the same kind as in store. The original salesman lied about that too! This mattress is not the same! It is nowhere near the same feel! So, she said they'd call me back after she talked with manager.

Me and my wife bought a sectional, bed and mattress for our son and mattress and box spring for our bed. In 3 years, I had to have my son's mattress replaced by rooms to go because it broke under a year's time (he wasn't even sleeping in it most of that time). Our sectional springs have all dropped and our bed mattress is sunk in!!! All in 3 years!!!! I've had Walmart furniture last longer. The sofa from Farmer's furniture I replaced with the sectional was in better condition after 15 years of use and three moves! It seems to me it is a bad business move to sell crappy furniture and expect repeat business or good word of mouth.

I purchased this sleeper sofa less than one year ago. Although it looks very nice, I’m not happy with the way the cushion sinks in and the way the fabric buckles. Also not happy with the fact that the seam is starting to split, and now I have to take it to an upholsterer to repair. I am a little disappointed in Cindy Crawford, I thought the quality would be higher.

I bought a Modularone sectional in April 2023, it was delivered in May 2023. Shortly after receiving the set, I noticed creaking noises when getting up off of the couch. I am not a big person so I did not understand why the couch was making a noise. I read online that this can be normal for new furniture but should subside and go away after the furniture has been broken in, almost a year later and it still creaks. It’s even gotten worse over time. When I called RTG to express my concern they sent out a repair tech who removed all the dust covers from the bottom of each piece and tightened something on the springs. This did not fix the issue and almost appears to have made it worse as it now creaks whenever I move a bit.

I am so thankful to have met Shakir ** when I walked through Rooms to Go show room. It's very important and means a lot to have someone Genuinely help you out. He was so knowledgeable on the products. Explained everything thoroughly. He made sure to follow-up with me doing my purchase process. Very professional, I don't know about everyone else but how I'm treating accounts and means everything. I'm old school.

Rooms to Go has good furniture but the company they use for delivery truly sucks. And for this reason, I will NEVER order from Rooms to Go again. Here is what occurred. The delivery guys didn’t know how to properly assemble my bed and damaged the wooden slats. Now my bed is NOT completely assembled. The delivery company damaged my dresser, so I never received it and the damaged dresser stayed in the truck. I only received the mirror, yet the delivery guys lied on their report and reported that the dresser was delivered successfully. Furthermore, the delivery should have included a bed mattress protector, but I did NOT receive this item on the day of delivery. Again the delivery guys lied on their report and reported that this item was delivered.

I should have heeded the warnings before I purchased online. An 80 inch TV console cabinet to be delivered on the 12th of April moved to the 17th and actually arrived on the 16th while no one was home and placed in the yard. The delivery picture clearly shows box damage on the corner. When I was finally able to make it home the console was in fact corner damaged and scratched. Thousand bucks for basically trash and because this is a "vendor order" they do not process damage claims. It's up to some 72 hour review. The option to return is just as ridiculous. Steer away folks.

I bought a leather sectional for $3,060.00 two years ago consisting of four sections. The two end sections are electric recliners. When I bought it, the salesperson never mentioned an extended warranty was available. The sectional came with a one year warranty. About a week ago, one of the electric recliners stopped working. I called Rooms To Go to ask if I could have a service repairperson come by and see what was wrong with it and I would gladly pay to have it repaired. The customer service agent informed me that they could only send out a service agent if I had bought an extended warranty. She told me that I would have to find my own company that fixes electric recliners.