Rooms to Go Reviews

I bought a sofa from Room to Go with an extended warranty, and within the first year, I started experiencing padding issues. We reached out to their service team, and a technician came out, added some foam, and told us to keep using it. Fast forward just five months, and the same issue reappeared with the padding. Unfortunately, by then, we were outside the one-year window. When I turned to the extended warranty, I was told it wouldn’t be covered and my claim was rejected. This is extremely frustrating, especially since the sales rep sold the sofa with incorrect information, leading me to believe that the warranty would cover such issues.

Purchased some furniture from Rooms To Go first time in my life. I usually shop at Pottery Barn or West Elm. I wasn't expecting high quality just something reliable for a second home in FL. The couch was delivered with a broken lounge and it took them months to replace it. Then the new lounge arrived and it was covered in grease. The 3rd lounge arrived and it had a tear in it. I did purchase the 3 year warranty and unfortunately they don't stock the couch or the ottoman I purchased less than a year ago. So they sold me on a 3 year warranty for furniture they can fix or have in stock. Now I am fighting to at least get me money back on the 3 year warranty since I can't use it due to the fact they don't carry these items any more.

I applied for a Rooms to Go account over a year ago. I just got my card yesterday. I had forgotten about the account until I received the card. I had to call 3 different numbers to get one questioned answered. The number that the customer service rep transfer me to was disconnected. Through the various phone calls made, I discovered my account had been closed. I did not request for the account to be closed. Rooms to Go will close the account for inactivity if not used within a specific time. I did not get any notification prior to them closing the account. The only thing I received was this card. This is very misleading as far as quality and service. I do not think a customer should be sent cards for use for closed accounts. The last representative explained that the account cannot be reactivated and I would have to reapply again. I do not believe I will be doing this for it will be another year before see my card. Buyers beware!

Delivered damaged furniture repeatedly. Paint chips, cracked, and glue under the stain. After being told a replacement date, I was called and told I was too picky and I need to go back into the store and pick out different items. Horrible customer service support. They are rude and unprofessional.

Caution - Do not buy from Rooms to Go, they sold me inferior product, imported **. Warning - Upholstery fabric weirdly turns yellowish at certain spots, without any wear or direct sunlight or animal intervention. Not warranted after a year despite purchase of 3 year warranty. Rooms to Go will respond here to complaints with, "Sorry contact us at TellUs.com, etc. Then deny all reponsibility for their inferior product there. They're not Sorry.

We went to the location in Hoover AL, which is an hour away from us in Nov 2024 and picked out a bedroom suite. The Mill Valley II 7 pc set. We were upsold on the adjustable base. They delivered right at Christmas. There was damage on all pieces, and the delivery crew tore the mattress. Had to set up an exchange. Mattress we purchased had been discontinued so we had to make another trip to Hoover. Exchange delivery was worse than the first. Had to set up a 2nd exchange, Requesting it be inspected before delivery. These pieces had cracks and broken spots that had been glued back together. Next exchange, again broken pieces. So go back to Hoover, pick out a different set. They are not happy because the set I picked out is not of equal value but they finally approve it. Talked to the store about exchanging the 2nd mattress because it does not sleep well.

I recently purchased a livingroom set from the Port Richey FL. store. I was immediately greeted by Gina with a smile. She worked with me showing all the possibilities in the style I was looking for. Gina was fantastic, friendly and helpful. I just received the first delivery of the leather sofa and chair, I love them. This would be a 5 star review if it wasn't for the months it will take for the rest of my livingroom to arrive. All together it is 3 deliveries over 5 months to be whole. Overall I want to say thank you to Gina and HURRY UP to Rooms to Go.

The sofa looks beautiful. After two years we had to add padding to the cushions. Now four years after we need to buy a new sofa. The springs do not spring or support anymore. We paid $1,500. Not worth the money. In 1995 we purchased a sofa for $4000. It lasted 20 yrs and still going strong. So Rooms To Go quality 👎👎👎. Go spend more money somewhere else.

Good Day! I am writing this email as a long time customer of RTG. On Jan. 1, 2024 I purchased a leather (wear you touch) sofa and loveseat. I purchased an extended warranty when I made the purchase. Since the purchase, I have had to use the coverage 3 times. Once for a defect with the reclining feature and the another for a cut made by the delivery crew when unpacking the items.

I have entered a Rooms to Go store once in my life, and that was 10 years ago! The $5,758.76 I spent on my first and only purchase from RTG was on November 22, 2024. Let me start at the end and then if you are interested, you can read why I came to my recommendation that you go somewhere else to shop.

We purchased a leather $5000.00 sectional with 3 recliners and a USB port in the console and they all quit working. The furniture came with a 1 year warranty and they sold us an additional 3 year warranty. I have had the furniture for 3 years and 1 month and when I call for service I am told my warranty is up and that the 1st year of the warranty runs consecutively with the 1 year warranty it came with, something that was never disclosed to us! So deceptive! So then I started looking for someone in my area to fix the sectional recliners and find no one! So then I thought surely they have someone that they can refer but guess what, no they don't and actually I was told "if you bought the extended warranty then they will send someone out and I explained what their warranty company told me and she said will I'm sorry we have no one and cannot help you"!

Furniture was very pricey for the lack of quality. Delivery times and delivery system is horrible. Received bedroom set and it was missing parts, holes were missing where they should be, and broken pieces.

After losing, my vehicle, motorcycle, boat, home and just about all the contents in Hurricane Helene; I finally got my permits after 4.5 months to rebuild my residence, and just like everyone else, needed to replace my ruined furniture. I didn't have flood insurance and ironically enough, was still paying on leather living room furniture that I had purchased from Room To Go (RTG) nine months prior to the two hurricanes. I explained this all to Christian (salesperson) RTG Pinellas Park and I was able to get two bedroom sets on sale and a kitchen table set. That part went as expected. I've had an account with RTG for ten years and have purchased furniture many times from them. Then, we walked by a couch, loveseat, recliner, coffee table, two end tables, and two lamp set that were red tagged clearance as it was a floor model. This was marked at $1,159.99.

Do not buy from here. Paid good money for a couch. Had them come out to tell me that they would cover the electrical and the chaise having no more support. Two weeks later called into the support and they told me they would not cover the chaise as it had some frying on the front of the couch. The frying of the material has nothing to do with the support and mechanical issues with the couch. Do not buy from this company. They do not cover or warranty their products!!! And the extended warranty is a joke. Paid good money for that too!

Edwin greeted us very warm, he was patient, helpful, and showed us all of the options. Great customer service. Highly recommend him. He explained an about promotions, color options, guarantee. Outstanding customer service.

Rooms to Go has the worst customer service ever. They only care about the sales, not their customers. After spending over $10k they will not replace a Cindy Crawford sofa that fell apart after 1 year even though we paid for the extended warranty. We ordered a credenza in November and were still waiting for it. Yesterday we were told that it's not coming in. Seriously!

Rooms To Go delivered this dining set in this condition & says their policy is to repair or replace, no refunds!!! I will use every platform to make everyone know beware and DO NOT PURCHASE from this store!!!

Went into the showroom #1107 and picked out a sideboard cabinet. Was delivered 2 weeks later and was damaged. The delivery guys uploaded the photos. I called customer service and they scheduled another one to be sent 2 weeks later. Waited until 3:30 that afternoon. The guys took it off the truck, opened the box and it was damaged in the same spot. Was told they have now discontinued the cabinet and I would get a store credit. I said I wanted my money back and I would go somewhere else to buy it.

I purchased a round glass table with four chairs. And I purchased the 5 year warranty. The chairs after five years started to peel and turned into unusable chairs. I mean you expect some wear and tear but the way the chairs peeled off just showed the bad quality of the material. Buy elsewhere.

I purchased outdoor furniture- a sofa and two chairs 8 months ago to be used on my covered patio at a condo in Pensacola The cushions have developed mold. RTG has not been helpful at all other than to say use 50/50 bleach and water. I am overwhelming disappointed in the material. It was always meant for outside not something you would use inside. Poor material on their part and they sell it and say I didn’t do what I needed to do.

We bought this living room sofa bed sectional after 1 year it needed repair, they send someone to repaired it, we had 2 years warranty and now is over, the sofa bed is falling apart and there is no more warranty, the cheap labor on this furniture is not acceptable, and they will not recognized the issue, I am not the only customer not satisfied with their products, hopefully they will take responsibility and contact me.

I came to Rooms to Go for a couch and when it got here there was a massive hole in the couch. Had to get it sent back and they said they couldn’t redo it until the following Monday. Completely upsetting and unacceptable

I purchased a day bed from them. I had to put together. None of the items had a letter or number and the slats left a huge space. There wasn't enough. A leg came with a chunk missing. I don't like that.

I am writing to express my frustration and dissatisfaction with my recent experience regarding an order I placed for a bedroom set on January 11, 2025. As per your policy, I had to adjust my schedule and take time off work in order to receive my order, given that Rooms to Go does not allow customers to change delivery time frames.

I ordered a bed online back in December, when my bed arrived to my house, it was missing all the screws needed to assemble my bed. I took a half day off for this waiting for the delivery, then they had to schedule another day for the missing pieces, took another half day off from work. For the past ten days, I've had 4 huge boxes sitting in my living room because the delivery guys said it would be easier for them to assemble when they returned. I called customer service, was given the runaround for about 20 minutes, from them transferring me to every department without a solution. I asked for them to come pick up the boxes, they provided that it would be 2 weeks before someone could do that. This whole experience has been dreadful and I'm a new Rooms to Go shopper. But NEVER AGAIN!

On 10/17/24, I purchased 2-Kids Mill Valley Jr Cherry 3pc Storage Beds (Order #**) from the RTG in Memphis, TN (Store#1187). When my sales person Cody asked if I wanted it delivered, I said yes. He mentioned the fee would be $70. He came back and asked if I wanted to have them assemble it for me ($300+). I said no. He then returned and stated that they would not be able to deliver to my address. I took this to mean, either I pay to have it assembled or I would have to drive the 2 1/2 hrs back to get my furniture. I opted to pick up.

Do yourself a favor and do not buy from them. Very inconsistent delivery process. Dealing with customer service is the worse part. No solutions, no money back. Worst experience I’ve ever had buying furniture.

Last week I purchased a mattress and 3 pillows for $6500 - delivered 2 weeks later. Day after delivered I called to return the pillows, and I was told the pillows were nonreturnable. I was never told such a thing when purchased. I'm very dissatisfy with my experience. I feel I was ripped off.

I went to the store and this young lady gave me great information on what I was looking for. And she answered all my questions. She also showed me the right things that would look good in my house. And I really appreciate her input.

Delivery team got to my house, called one time and left. I watched him drive away by the time I got downstairs, and then wrote in the report that he was here for 15 mins! I was downstairs 1 minute after the phone call.

Rooms to Go delivery service is a joke. The time frame they give you is worthless, because they give you every excuse in the book why they can't show in that time frame. I called customer service and it was pointless. I wouldn't recommend Rooms to go.

Very disappointed with Rooms to Go for the quality of their products. I've had a living room set that I purchased warranty on (thank goodness) that has had to be replaced 2 times for the same issue! When I contacted customer service to ask about a different design hoping that I just got a lemon and got no help at all. I would be happy to pay some difference on a new set but did not want to basically buy a new set when this one is still new and could definitely have some credit issued back for another purchase! In my opinion, not willing to please their customers after the sale.

Yolanda met us at the door. She was not overwhelming as many salespeople can be. She overcame my objections and offered me the information I needed to make a decision. She was pleasant and allowed us to make a decision without pressure.

Spent 4k on a couch and few months about having it the leather starting to peel and discolor. Purchased the extended warranty, put in a claim and it was denied. Was told the normal. Do not buy from Rooms to Go. I been fighting with them. Called multiple times. Still nothing.

We purchased Cindy Crawford patio furniture from Rooms to Go. We love the design of the furniture. We purchased the furniture in Miami and had it shipped to our home in California. Order with Rooms to Go indicated not to unpack furniture as it was being shipped to California. One chair arrived with the wrong cushions. Rooms to Go said warranty was voided because it was shipped out of state. This is not a warranty issue - they shipped the wrong cushions. We had to pay $200 to ship wrong cushions back to Rooms to Go, then receive correct cushions at our home in Miami, and then pay another $200 to ship to our California home. Rooms to Go customer service manager was rude and would not accept responsibility for their error. Do not purchase from Rooms to Go.

I outright purchased a living room couch that has a plugin electric recliner. I purchased the extended warranty as well. I take good care of care of my furniture and it still looks brand new. Then one day the recliner just stop working. I checked the cord, there’s no damage to the cord, and the box lights up when it’s plugged in but nothing happens when you try to recline it.

I have spent over 3000$ at the store. They have sent me an defective product and told me that they will change it soon. 1 month later no replacement and when I called the customer service they told me you can go to store and get it changed and when I tried they wanted to charge me another delivery fee by saying that you will have to pay if you don’t want to to the same store that you have made the purchase. took me 1 hour and the manager treated me like they don’t want me there and said they can’t do anything about it, call the customer service so in whole day no help at all from 2 stores and the customer service number

Updated on 01/25/2025: Today is the 3rd time Rooms To Go came to my house to deliver the bed and it is still damaged. I have to take time out my day to call and wait another 3 weeks for re delivery which will make it the 4th time they will be coming here. Rooms to go sucks!!! I would never purchase there again even if the item is $2.00, I would gladly go elsewhere. They are supposed to check the items before it goes on the truck and they don’t.

Came to Plano, Texas from Oklahoma with a retired disabled veteran to pick out living room furniture. Told the salesman (Ahmed) we would return following week for pick up. Friday January 3 I returned with my disabled veteran with a rented truck and trailer. Arrive in Plano. Speaks with salesman Brian. He makes sure that the sectional is available for pick up in Arlington and it is. We pay $4,500. Couldn’t receive veterans tax exempt because they were unable to verify it, even though the disabled veteran was present with ID and tax exempt card. Brian says the tax exempt has to go through Florida office. Brian says the furniture will be ready for pick up in 30 minutes and we could wait if we wanted. However it takes that long to get to Arlington.

Had a great experience at Rooms-to-Go. Not our first time buying furniture from this location in Naples, FL. Our Sales Person, Sahra **, made herself available to us by explaining each product in the patio section very clearly. She was quite knowledgeable about the furniture, She was friendly and very easy with whom to work. We ended up buying two swivel patio chairs and a table from her. We thank her for all of her help and assistance.

The furniture I ordered is gorgeous and high quality. That's not my problem. They would not compromise on ANYTHING! NO military discount for a widow, no discount for door delivery instead of having it put just inside my door... It had to be delivered INSIDE the door. I found the delivery price of over $250 to be excessive so asked if I could pick it up from the warehouse.

We purchased furniture from RTG and was extremely disappointed with both the product quality and the customer service. The furniture is showing signs of defect, the seams came apart within a few months of purchase and because of the poor quality of the fabric when someone sits on the sofas, the fabric also came apart, which are not acceptable given the price and expectations for this brand.

I bought the sectional and love seat from Rooms To Go. Total cost about 4000. It's been only couple of months and already cushions dying out. I even took warranty as they said covers everything. Of course now it doesn't cover. Like I said only few months and feels like stuck as sofa looks ages old. Do not buy furniture from them as the quality is bad and no warranty crap works.

While searching for bed sets, I called Rooms to Go and spoke to Yolanda **, she was so professional. She knows exactly what I was looking for and with her expertise I end up purchasing 2 queen sets from her, I called that a job well done. I'll be back again. Please contunue your good job.

Very disappointed with my furniture purchase. So last year we decided to buy a new sectional. We shopped around and my wife liked the one at Rooms to Go. We were replacing our sectional due to the last one we bought the bonding was wearing off. I had planned to buy the extended plan but when we were going to order the new sectional because it wasn’t in stock the associate gave me a price with the extended plan already added in and told me I had to buy it that way. Now I knew that to be a lie but I planned on buying it anyway, she said I would have to get manager approval to take it off. So I asked her to go talk to her manager, I wanted to see what she would say. She comes back and said he will make an exception if we don’t want it but we really should get it. As I said I wanted it, I specifically told her what happened to our last sectional and I wanted to make sure on a 2k purchase that the bonding would be covered.

I purchased the Beatrice Gray Nightstand, and it was delivered and set-up in September 2024. My mother passed away, so I didn't have time to inspect and assumed the item was new. After a few weeks of returning, I was in the guest room working on my mother obituary. I happen to look and notice a crack in the lower left corner drawer. Nobody has been in this room because I just had moved to this location. This was part of the reason I made the purchase. Making a long story short. They assemble the drawer cracked and now I have to wait 90 days. I will never purchase with Rooms To Go again. I normally purchase furniture at Value City. I thought Rooms To Go had some really nice styles and I'm not taking that away from them. It's just if your items need repairing or replace it takes forever. No need in asking me to call or contact because I've done that already.

I ordered the popular Hello Kitty Vanity Chair. I went into a store and was told to order it online. I did. I ordered it on 12/6 and told it would deliver 7-10 days. Now today no order and no shipment. It’s back ordered until late January/early February. I even called last week asking and was told not to worry that it would be here on time. When I called today, it was simply it won’t be there and do you want to keep the order or cancel. There’s nothing we can do. My advice: don’t ever order from one of their 3rd party vendors because they won’t take responsibility and they won’t make it right. They’ll just ask you if you want to cancel it. Thanks again Go for ruining this Christmas.

Don’t purchase furniture here. 8 hours late on the delivery, poor handling of the furniture, and they left behind trash inside and outside the apartment. Customer service department is dysfunctional… hopping back and forth due to miscommunication internally. They didn’t refund the 150 dollar delivery fee while disregarding all the reasons mentioned above.

I purchased furniture from Rooms to Go December 2024. Within the first three months our pillows went flat on the couch and loveseat. We were having to start flipping them by August. They sent a tech out to look at the furniture and she advised them that we needed replacement seat cushions, and back cushions for both the couch and loveseat. I spoke to the store who told me it could take up to 90 days. We are now in December and I am still waiting, every time I call they keep saying we are just waiting for the shipment. After complaining, it has been four months already now I am being told possibly estimated time of arrival is the end of February 2025. This is getting ridiculous. I will never purchase anything from rooms to go again. The quality is horrible and the customer service is worse. The people are nice, but the company obviously does not care once they get our money.

Rent to own contract is a scam to make you keep paying on poor quality furniture. I bought a bed for my daughter and a playstation 3. I paid most of balance on each only leaving a 500. & 450.00 balance = 950.00. Year later balance is 1000.00 and I have been paying 220.00 per month from July-November. Total paid 1,100.00. I paid more than the monthly payments, where did the money go, it's a total scam.... Am going over with a hidden camera and expose them,

I used buy at Rooms to Go, but the last 2 experiences was really bad, I got 2 different sofas sets in store in Orlando FL, they delivered it in 2 different delivery, the first that brought the small sofa came on the right time, but the sofa had a small damage, when I complained the delivery guy said me to complain with the store, and the other was suppose to be on 18th, so one hour before they said me they wouldn't be able to made the delivery and had no idea when it would happen… all that 5 days before Christmas, so probably I will receive several people at my place with no sofa, my order number is **, I'm soooooooo upset with the rooms to go, I will never buy there again, and I never will recommend them!!! Totally disrespectful with the clients!!!

Sagging couch, bought from RTG 2/2024. They said it is normal wear and tear and are refusing to help me. Order number **. I even have the insurance they sold me. The inspector from RTG said there is nothing they will do and even had to call RTG and answer after they reviewed it over 5 business days.

Never buy any care plan from Rooms to Go especially with Fortegra as they will never replace or repair any damage and you have to call them many times to get disconnected and disappointed, I had a coffee stains on my sofa and I have filed a claim to fix it. Coffee stains are clearly covered under the policy and even Service guy visited to to fix it and suggested this can not be fixed and you can go for replacement. But at the last rooms to go denied my claim saying it's overall discoloration and we can not cover this. As as customer I feel like helpless and thinking why I paid unnecessary money for extended coverage.

I have purchased several rooms of furniture from Rooms To Go on a budget. Cheap price, cheap furniture. The first piece from the Outlet, had a hole in the back of the drawer that was hidden in showroom. Second, I had to have a mattress replaced twice in a year for breakdown beyond acceptable levels, third a sofa/loveseat/recliner set sold and advertised as “top grain leather” that touches body is absolutely NOT LEATHER. I discolored, peeled, cracked and within a year I had to have it exchanged. The new unit...same thing in THREE WEEKS. Anyone that knows leather, knows this is not true leather. False advertising to the max. Will never purchase anything there again. Beware of false claims!!!

Rude! Zero effort to chat or talk about deals/pricing. Customer service 0/10. I will pay more at another store for better service. Not worth having to waste time trying to talk back and forth when no one is willing to assist.

This will be my last purchase ever. Furniture is just a year, material the set you can mix and match pieces. I spent for 4 armchairs, 1 console, and 1 center stand with warranty around $4,000. Warranty was approx $100 each piece, absolutely useless. I have very worn looking Furniture that honestly isn't even sat on too often. I put a claim in and the unhelpful, useless rep called. First tried saying the tech cleaned a stain. The tech came, took pictures, and was out in 5 minutes. I'm told wear is not covered and I would be mailed a replacement part for a console. I'm not a repair person. Don't waste your time or money here!! I've always bought here and never had such lousy service and Furniture. I asked my warranty money be refunded and OH they'll prorate their useless policy. Thieves!!!

Delivery scheduled 1-5pm. Call at 7pm that I am next. Call at 9pm on their way. 10pm I get a call and obvious they only speak Spanish plus I get a text in Spanish saying they are at the road. My husband meets them at the driveway to show them where to go. They take a picture & leave. I call care service next morning and the driver reported it couldn't be delivered because there was no contact. Still waiting for a call back to resolve but seriously thinking of looking elsewhere.

I had a account which I paid on time monthly. I also paid extra. I asked for a increase and they closed my account. I will not recommend them. That's unprofessional. There was no reason for it. I feel it was racist on my behalf.

I wanted to ship my grandma in FL a gift card after the hurricanes. She told me about this store so I was going to send her a gift card since we are in IL. They only send out physical gift cards vs an online code. I was okay with this because online it let me order the card with my credit card and ship it to my grandma's mailing address. Well, it took over a month of us waiting for her to receive it, which she never did. We reached out to the company who said it was en route. Then I noticed on my credit statement they issued me a refund for the amount I paid.. We reached out again and they stated they can only ship the card to the billing address so I needed to ship the card to my house in IL to then mail the card myself to FL. The full ordeal took about 6 weeks start to finish and I was happy to get a refund but the whole process seems slow and archaic. We ended up going with a different company for my Grandma.

Never buy any care plan from Rooms to Go especially with Fortegra as they will never replace or repair any damage and you have to call them 100 times to get disconnected and disappointed, your call will transfer and then they hung up, if it gets connected then you you will be disappointed as they will say it’s cosmetic wear and tear that’s not covered in plan! So why do we pay them?

Thank you Colleen for an all your suggestions and patience in picking out an elegant bedroom set that matches my style and budget. I arrived on Black Friday which was very busy and there were a lot of shoppers in the store yet I received very prompt and excellent service.

I purchased a mattress and foundation from Rooms To Go in Grapevine, TX and arranged for a delivery in Allen. On the Friday afternoon before the scheduled Monday delivery I got an automated call confirming that the delivery would occur Monday some time between 7am and 11am. A delivery as early as 7am was not feasible, the instructions on the automated call said to stay on the line to make any changes which I did. A live person picked up the line and identified himself as "Customer Care". I asked him if he could change the delivery to an afternoon and he said he could not. I asked him to ensure the delivery would be after 9am, he said he could not. He asked me if I wanted to change the date, which would be a week later. I said "yes" as long as he could arrange a delivery anytime after 9am, he said he could not.

The worst company ever! Do not buy a single thing from them, everything is delivered damaged and then you have to go through constant hell of replacements that will also come defective and then service tech will come out and make a verdict that it's not defective and you will be stuck with hob goblin poorly assembled furniture. Ikea is better than this crap. Cardboard boxes are better than RTG crap. And don't be fooled that if you buy expensive stuff, it will not be defective! It's all defective!!!! And for some stupid reason I can't add photos to my review.

Needed couch asap, upcoming hosting. Did sales process online and went to pay. Talked to sales rep about black friday deals, rep sent me deal and link to email to pay for the order. While paying, he clarified that upon review the couch would come split, one not until 2025 and suggested a diff couch that was available. never seen this couch so we went to nearest location 45 mins away since we had already spent time with sales rep we wanted to complete a purchase and take a look at the couch to check size in person. Not to buy but to look at the couch. Multiple reps approached but we declined bc we had an online agent already. 4th or 5th agent asked how they could help (there were too many agents walking around looking for customers). We explained that we’re trying to compare the size of our original couch. He helped, we told him he could send the link to pay online and we will decide later. We left.

My apologies to Rooms To Go. We had two orders come yesterday. One from Rooms To Go and one from Ashley's. The bad review is for Ashley not RTG. We are completely satisfied with RTG and that's where we will be shopping from now on

Me and my husband came into the store. To purchase a Stearns & Foster mattress. We were told by Alexia **. The sales associate that if we purchased the mattress we would get a $300 credit, we picked a pillow out. She told me we could pick the pillow up. Any day after the purchase was made at the store and the mattress would be delivered to our home a week or two later. Today three guys showed up in a Rooms To Go truck. I live on 6 acres. My garage is at least one half Mile from the street. They parked the truck in the street. I asked them to pull up in the Driveway, the guy told me that he's had too many Accidents in people's yards that he preferred to park in the street. And that was okay until only one skinny Little guy tried to carry my King says mattress from the street to my garage. He almost dropped it. I have a video. I'm going to post it here if it will let me. If not it will be on social media.

Back in August, my husband and I picked out a sofa that we absolutely loved and had it delivered. Unfortunately, there was a problem with the sofa and the leather was all messed up. Without any question Rooms to Go delivered another sofa again. The sofa was messed up, so we had to get another One delivered after the third one, we said, okay, it seems that there is a problem with this sofa, so we picked another one.

We’ve purchased an electrical reclining sofa that has been constantly been breaking. Technicians have came out several times & even picked up the sofa to be repaired for it to do the same thing (be stuck in a reclining position). Now they just want to replace the sofa & give us no warranty. Our concern is the sofa will break just like the one we have & we won’t have warranty for cover it all the times it breaks.

Bought a Purple Mattress, got it warrantied because it was a piece of junk. Upgraded to a more expensive brand with better reviews. The manager tells me they have to pick the old one up before the new one can be delivered on 11/26/24. I ask if it could be delivered earlier and but that was it, she would try to get an earlier delivery but that means it won't happen. If I had known this before I dealt with Rooms to Go I would have went to Gallery Furniture where they make arrangements for their customers. I have been sleeping on a horrible mattress and thought by doing this I would receive service right away, wrong. Never again.

I purchased a sofa recently from R2G. Went to the showroom, but they didn't have the chaise lounge I wanted, only the couch. It was delivered to my apartment but after a week, I was completely dissatisfied. Thankfully, they agreed to replace it since I wasn't able to try out the couch before purchase. What they didn't tell me is there would be a $308 dollar restocking fee. I found another chaise lounge that I liked, it was delivered....everything has worked out well, until I noticed the $308 restocking fee on my statement. I went back into the store and spoke with the staff, they stated a restocking fee is always a part of returning merchandise, my gripe is that I was never told about it. Unfortunately, they repeated over and over, their policy is their policy.

I bought a sofa recliner 3 years ago and it just stopped working. Called "customer care" and spoke to Andy. My question was "is there a reset switch". He didn't know but said he would get back to me. He didn't. Called again, he would get back to me. He didn't. Went to the store, they told me call "customer care", who told me to go to the store. No one offered me any help, because warranty is over AND no one in the organization knows if there is a reset switch somewhere under the sofa. So I guess the answer from RTG is "oh well".

You would think that when you buy furniture online from Rooms To Go that you would be getting the same service as you would get from the in-person shopping, I learned the hard way that NOOOO you get the worst service ever. When you invest around 2K to buy furniture and add assembly fees at check out. You will learn that there is something called shipped from Vendor which is something you are not aware of. When my furniture was delivered by UPS the driver literally throws my furniture boxes on the side of the road In front of our house because it's too heavy, the boxes are in a rough shape, I wait for the rest of the furniture which is delivered by Rooms to go crew.

Customer service is horrible, they've delivered the wrong item to my home 3 times, as of right now, a supervisor should've have reachbout to me with an update of my most likely wrong delivery and no call. They don't follow up as promised, spoke with a supervisor yesterday at 5:14pm and was told, you not getting the item tomorrow, and I need to go home, so someone else will call you. Meantime, I have the wrong sofa (in a box) in my living room. Will NEVER use RTG again. Wasted $4000

Bought a sectional Feb. 23, 24. Had to replace 3 reclining mechanisms, total of 6 service calls. Parts were not available, so on July 24, 24 exchanged sectional for couch and love seat with dual recliners. So today Nov 14, 24 we had our first service call, technician had to order a new recliner mechanism.

One thing I can say is that when I walked into Rooms To Go Richard greet me and he was very helpful. I purchased my new mattress. If anyone is looking for furniture or even a mattress go see him. I will recommend him. Thank You RC.

I purchased a Palm Grove White 5 piece queen bedroom suite, the furniture looks nice but there is a problem with the bedside tables and the dresser. In a word they STINK. To the point where they’re totally unusable for storing clothing. As soon as I open a drawer, there is this smell that comes out that is terrible. And any clothing that is in the drawer has that smell. I’ve tried baking soda and it doesn’t even touch the smell. There is nothing in my home (such as humidity, etc) that would cause this. It’s only the furniture from RTG. No other furniture in my home has this stench.

We purchased our 2 recliners and 2 seater recliner over a year ago and already had 1 replaced and 2 fixed and are broken again! Thank goodness we purchased a warranty through them! Paid >$5K for these 4 pieces and we have regretted it since the second breakdown. Beware of purchasing the Rossini reclining sets or any RTG reclining furniture!

“Worst Experience with Rooms-to-Go: Don’t Waste Your Money.” After spending over $20,000 on both patio and indoor furniture from Rooms-to-Go, I expected quality and service that would match the hefty price tag. Fast forward 12 months, and one of the patio table has started to bubble. I reached out, thinking they’d stand by their products, but they flat-out refused to help or offer any solution. Their lack of accountability and complete disregard for loyal customers is astounding. For anyone considering investing in furniture here, beware—Rooms-to-Go talks a big game, but when their products fail, you’re on your own. I’ll be taking my business elsewhere from now on, and I strongly suggest you do the same if you value quality and customer service.

I got a response from the owner to email my concerns to the email address that was provided by them after my last night’s review but when I spent half an hour to write it down and sent it I got a response from Google mail that this address is blocked. It’s getting worse by hour.

The store was ok. The delivery and the corporate customer care representative has been horrible. They delivered the $1k table weeks late and then the table came missing the required pieces for the delivery techs to put the table together. The table has been sitting with pieces scattered all over the floor of my kitchen. Customer care said they would order the pieces needed and ship them to our house and then have the delivery techs come back out to put the table together....

Thanks for your understanding and solution.

So my experience with Rooms to Go was great except for Rooms to Go kids but I blame that on the rep my then the store. The problem I have is with their finance. The first 2 payments were rejected and they charged me 30 dollars each time on top of a late fees even though I had to give my checking account info to make the payment. Since finding that out I now call a live agent and Pay by debit which is frustrating but the only way as app and online only allow for checking info. Here we are 3 months since purchase and they canceled my account claiming the missed payments violate their service agreement. I'm just glad all I bought was a chair.

Clara helped me with my purchase. She was sweet and very helpful. She gave me her full attention. Rooms To Go has the best furniture for your money! If you want good quality at a great price. Shop Rooms To Go and ask for Clara!

After 3 days of delivery, we already noticed stains settle in the material after even using the leather cleaner that came with it. I called customer support to report the issue, and they sent a technician to clean it. 3 days later I saw more stains on the same section and other places too. I went to the store to claim a return and they said, no return. We can dispatch a technician to replace the section of the sofa. After all these issues I canceled a second order of a bedroom, and I have 2 months waiting for the refund. DO NOT BUY FROM HERE. NO REFUNDS. Buy somewhere else.

Rooms To Go has decided to replace the loveseat with a new one.

I purchased a Cindy Crawford couch for my daughter Nove 2023, They were away for 4 months after the purchase with no one in the house (only 2 persons) live there. My daughter told me in aug the couch material was poor as it seems to be falling apart. I reached out to RTG and they sent a technician. He said he would have the report and RTG would contact me. Well I had to call them 2 days ago and was told there is nothing they can do as this is 'pillin" pulling. I don't know what the CS agent was saying other than they are not responsible and I should look on the internet to see how to care for the couch. That was not what was told when we purchased the care package! A total slap in the face. I cannot believe after 6 months of use with an almost 3k couch you tell me this crap. I spent over 10k on that day and would never shop at RTG again!!!

Don't get the warranty. They will try to sell it to you, and when you need something fix or replace they advise you that it's not covered, very disappointed, will never buy from them again. Don't get fooled by the sales people. It's their job to push things on you.

I purchased a sectional sofa, along with the extended warranty, that has three recliners. About a little over a month, one of the recliners stopped working. I filed a claim to repair the recliner, and I have not been able to get it repaired. When I call Rooms To Go, they tell me to call Guardian, the warranty people. When I call Guardian, they tell me to call Rooms To Go. It has been very frustrating trying to get my sofa repaired. I am beginning to regret my entire purchase. Going forward, I will not make another purchase from Rooms To Go!!!

We bought a sofa and recliner on October 5th, 2024, in Arlington, Texas... When they delivered on Wednesday, they found out they didn't have the legs for the sofa, the driver called the office and said they have to "order" the legs. They binded up the sofa, left it in the living room and said they will be back later in the day with the legs, or we can get our money back, so we took their word for it and said we will keep it. So, Friday we didn't hear from them and talked to a slimy manager who said he isn't going to rebate any money for our inconvenience, nor, can we return the sofa, and now it's going to be next week before they fix the legs. In the meantime, we have this huge couch blocking half of the living room... just overall bad customer service.

I would to thank Chris the store manager in Rooms To Go in Franklin TN as well David the sales person because both of them took my experience in serious way and took the responsibility to fix the issue and change my experience and got my satisfaction so I have to change my rate to 5 stars because both of them did an exceptional job with me to fix the issues and I would like to thank both of them to keep me as a Rooms To Go customer with their actions. Thank you both.

I just took delivery. One item was damaged coming out the box. I was told by delivery driver it would be replaced sooner if I kept it and called customer service. Not true. Keeping it meant I have no way of being refunded. What I found out after calling customer service there is no refund or exchange. My options if I kept the product I only get 34 bucks back and voids the replacement option on the product which is less than what was paid for the warranty. I say, "I took off work to accommodate this" and they tell me we can bring another in a week but no way to schedule a time which means I have to take off again. Either way it goes I lose money. Very poor company and service! RTG has lost any future business from me.

Rooms To Go - Scam & Total Disappointment! I had the worst experience with Rooms To Go. They delivered the incorrect furniture and refused to refund or take the package back, even though I immediately informed the delivery team that it was the wrong order. To make matters worse, the delivery driver forged my signature to falsely claim that the furniture was delivered and accepted, which is completely unethical and fraudulent.

RTG quality is horrible. 5 attempts of delivery of 2 different items and there is a warped look after one use. RTG manufacturing is horrible. Buyer be aware of this when choosing a place to get furniture from.

Customer service on the extended warranty is a joke. They sent a tech to look at a broken piece. I was told it would be replaced and I’d get a call within the week. No one called. Had to call over and over again then was told my claim was denied as it was outside the warranty window. Absolutely deplorable.

Purchase a dresser and two night stands online. The two night stands were ok. The first dresser was defective. Top drawer broken, so I checked the dresser before the delivery left so they took pictures to let the company know that the dresser was broken so I was told to keep the defective drawer and it would be replaced in a week, and I agreed. They deliver the other drawer within a week, it had a broken bottom drawer, so I informed them that apparently there is a manufacture problem with this dresser and I will keep the night just credit my charge card for the $799.99 for the dresser.

HORRIBLE- furniture is garbage. Even worse, customer service was rude and downright insulting. I purchased a couch for $2500 LESS than 8 months ago, the fabric is shredding. I filed a complaint, they told me someone would be out to look, no one came or called. I called back and a supervisor told me it would be a waste of their time! Then she told me it is not Rooms To Go responsibility for the upkeep of my furniture as if to say I don’t take care of my home! This representative should be let go. DON'T BUY FROM THEM.

In the last 5 years we have purchased 2 sets of reclining couches from Rooms To Go. The first set motor went out on one of the couches within 2 years and it was a discontinued items. Because we bought extra warranty, it was replaced in full. Now the second set, 2.5 years later, the manual mechanism has gone out. Under warranty but now taking almost 2 months to repair. Sent pictures of part needed and they still sent technician out WITHOUT the part. Waited over a month for appointment and now another 2-4 weeks for repair. DO BETTER ROOMS TO GO!

I’ve been buying furniture from RTG for 25 years. No longer will I do so. Horrible experience purchasing two chairs online. First chair arrived. Color NOT as shown on website. Wanted to return it. UPS Ground charges would be over $400!! The chair cost $519! I stopped delivery of second chair and hopefully will receive a refund. I will have to take a loss on the first delivered chair. Customer Care not helpful at all! They just don’t “care”. Was going to replace with other chairs from them, but there’s ZERO chance of that now. Never again!!

Furniture balls up after 3 months, talked to customer service and was told it's normal wear and tear. Called and talked to 2 Managers 4 times and nothing. I can't even get them to call me back. I will never buy from them again. Oh and I was told to shave my couches. Bad service and bad quality

I would give the customer service for this company 0 stars if I could! We purchased 4 outdoor swivel chairs and a coffee table for our patio. 13 months later, we called for service because the base of one of the swivel chairs was malfunctioning. A tech came out and said he would order a new base. Just over a week later, we received a call stating they no longer make the set and could not repair it. We were told to go to the store to choose another set.

We purchased 2 lift chairs due to health issues. Even paid for extended warranty. One stopped working. Faulty motor. 20 phone calls and emails later (over 90 days since first call). NO repair. NO new motor. I keep getting the “it’s been ordered” runaround. Very disappointed.

This couch is from a Cindy Crawford Collection… Yea a complete joke…with no laughter. The second couch…had to be delivered smh… Mind you it does not give off a new couch smell at all. The pillows are worn down looking & very much two toned… While observing the color disorientation I realized the fabric is worn having a look of constant rubbing. Not to mention they are disfigured, flat, & and don’t have a new smell. I don’t even feel safe allowing my grandchildren to lay on them. This process has been completely nerve-racking. As I have mentioned this is my second couch. The first one was beginning to sink on the extended part of the sofa making it a sleeper sofa after a few sits…

I recently purchased living room furniture, and I cannot say enough wonderful things about my experience, especially with the salesperson who assisted me. From the moment I walked in, Sonny was incredibly personable and professional, making the entire process feel effortless and stress-free. There was absolutely no pressure, and he made me feel at ease and comfortable throughout the entire visit.

So a year & 1/2 ago we got a bedroom set from Rooms To Go for over $5,000 with the mattress. A year & week after I pulled the bed away from the wall to clean behind it and I found (pic 1) the wood was all cracked in the back rail. I called up to see about the insurance and they said it is not covered because I was a week after my one year of Rooms To Go warranty.

Bought a manual reclining couch from Rooms to Go. Had it for about 6 months and the reclining mechanisms broke. They did bring out a new couch after many calls. The second one now has also broke, same issue. They will not help you in anyway, since my warranty ran out in January. The couch is only 2 years old and has broken twice. GARBAGE quality. The cost was around $2000 so maybe not top end but not bottom either. I have had many couches in my life and never have had an issue. I would never shop Rooms to Go again. Subpar inventory.

I recently visited Rooms To Go to purchase a recliner and sofa set, and I had the pleasure of being assisted by James **. From the moment I walked in, James was incredibly helpful and attentive. He patiently walked me through all the available options, ensuring that I found the perfect pieces to match my home’s decor and comfort needs. His product knowledge was impressive, and he made what could have been a stressful process enjoyable. Thanks to James, I’m now enjoying my new recliner and sofa set, and I couldn’t be happier with the entire experience. I highly recommend James to anyone looking for top-notch service at Rooms To Go!

I would never buy anything else from Rooms To Go. My experience with them has been just very ugly. First of all it took me almost a year to get my bedroom set then when deliver. It had to wait another four weeks for my mattress and they messed up my wall and the Rooms To Go just gonna pay me $120 for a damage wall that I had to repaint. And to top it off. My mattress is not over two years old and is coming apart because I had put baking soda on my mattress. They said they could not take my warranty into consideration that they foot my warranty. Every chance I get I will post stuff about Rooms To Go is awful. I would never ever recommend anybody to buy anything from them and then they default on the warranty.

Wonderful experience! We bought the Vercelli leather sofa and loveseat with power recline. Very satisfied with our sales associate, Sandi **, and our delivery crew led by Clifton **. Outstanding delivery and customer service! Very pleased with our purchase and the overall experience was amazing!

Updated on 09/09/2024: After speaking with the manager I continued ventilation in my home. Helps but it starts again when the house heats up. Didn't want the hassle of a return. Decided to keep it. RTG should make this issue known to customers beforehand.

I went to the Port Richey Rooms to Go store and my salesman, Bert, was amazing! I told him what I had looked at online and wanted to purchase it. Unfortunately, their store didn't carry that particular living room set, but assured me that if I didn't like it because it was unseen that I had 48 hours to return it. Then I said I wanted a dresser/tv stand for the bedroom. Again, he didn't have the dresser on site, but did have something similar to it. What I saw was beautiful. He listened to everything I had to say and did all the hard work for me. When my delivery came, I couldn't have been more happier with his suggestion - it IS SOOO BEAUTIFUL! He made it all happen for me and maneuvered my delivery date to accommodate me, too. Thanks, Bert! You will always be my Rooms to Go Salesman!! You're amazing... Thanks, again!

Their customer service is terrible and the furniture is cheaply made! We bought a mattress two years ago and it already has lumps in it. The mattress was discontinued so they only gave me 30 days to get a new one and the mattresses were way more than what I paid! They want me to pay another $500 for another mattress. Ummm noooo! Why would I buy another mattress when this one only lasted two years and we aren’t big people. I hope you don’t get caught in this scam of their products lasting more 3 years!

Room To Go and Fortegra is a blatant deception. When I made my purchase, Room To Go store staff assured me that if I bought the extra insurance from Fortegra, it would cover me in case of being scratched by a ballpoint pen or nail polish or burned by a cigarette. Since I have small children at home, I bought the extended insurance package for 3 years. But now the insurance won't cover my case. This is a blatant deception. I am writing to express my dissatisfaction with the recent handling of my insurance claim. My name is Khanh **, and I am a customer who purchased insurance for my furniture through Rooms to Go. Recently, an unfortunate incident occurred in which my child accidentally drew on our sofa with a ballpoint pen.

We purchased a double electric recliner from RTG. Not even 2 yrs ago. The material has worn out on one side of the sofa. Called the warranty company, they said normal wear and tear. So we called RTG customer service. What a joke of a place. The supervisor that I spoke with Selina, has no business in customer service. She actually laughed at my situation. How rude... They will not take any responsibility for their cheap WALMART furniture. I saw their ratings 1.8 lol. We paid extra for the fake warranty. Buyer BEWARE. Their furniture is junk. How does a not even 2 yr old couch wear out . We have no dogs or children in the house. You probably would be a lot better off shopping at IKEA or a used furniture store. With their cheap furniture and horrible customer service, they won't be in business long. I never in my long life ever had a couch wear out in less than 2 yrs... JUNK, JUNK, JUNK....

We bought the leather set less than 3 years ago. The underside started to just split last year, we tried to keep it from getting worse. Now the other side of the couch is starting to split. This couch is not being abused, it’s just my husband and I. I take care of it cleaning it when necessary with a mild cleaner. The top part that is leather we have no issues. Whatever they use for the underneath, that does show by the way the couch is assembled is crap! I knew nothing of an extended warranty. So it’s over a year and out of luck. What junk.!

The delivery process was superb! We needed our sectional in a timely manner, so a 3rd party delivery service was highly recommended. Nate and Tyler's services was over and beyond! Will definitely use their services in the future!

Sales experience and sales rep, Gina, TOP NOTCH! Many visits, multiple purchases. One delivery revealed missing hardware, and delivery tech help modify and since it was the back side, no problem, and we waited many months and didn’t want to wait again, so accepted. THEN, subsequent delivery of an item with a MAJOR issue, tech sent, he was appalled delivery crew didn’t encourage rejection. It’s a desk with a drawer that can’t open. He made it so it can open, but it can’t close without forcefully jiggly it. At $900, tolerated, but went by there today to check, and display FREELY FLOWS opening and closing! Their offer? ANOTHER TECH! My acceptable solution? Another desk!

I 4recliner and to also add another piece of furniture, I had to wait over a month and when it came time for delivery the time frame of delivery was back and forth and when I got home to meet them they pull off. I couldn’t get in touch with the delivery team. They also would not come back and attempt to bring the furniture even after I talked to customer services. Customer service supposed to had called me back with details. I called two days in a row and no return call until the third day of me wanting to speak with a manager but they had no one higher than a supervisor, the same one that was supposed to had called me back.

We recently had the pleasure of working with Jimmy at Rooms To Go, and I couldn’t be more thrilled with the experience. From the moment we walked into the store, Jimmy was incredibly welcoming and attentive took the time to understand our needs and preferences, offering insightful recommendations that truly made a difference.

Sales people are lovely and professional. Management is horrible. Rooms To Go is trash. I spent thousands of dollars on furniture and it was sent when I wasn't home, they were to exchange broken furniture sold to me and I had to wait a week. They took the broken furniture which was a sofa and couldn't fit the new chaise in my door, so they took both items and left me with nothing. I had to sleep on an air mattress from Walmart. Imagine that....Now, my replaced furniture is coming in a week. The manager with the bald head was rude, did not do anything to satisfy the situation and had an attitude as if something was done wrong to him. I will never purchase furniture from them again.

If you are interested in purchasing upholstered furniture from Rooms to Go DON'T. We bought our sectional 18 months ago and the cuddler seat cushion has a huge indentation due to inadequate filling. We took the warranty offered and have been told it does not cover “cushion resiliency" even though the service person they sent told me they would be sending new filling. Got a call this morning telling me corporate office denied the claim. Now stuck with an expensive relatively newer sectional that looks awful. Bye bye rooms to go. You should bid farewell too.

Mario helped me pick out a bedroom set. Very knowledgeable and friendly. He answews all my questions and concerns. I will recommend friends and family to seek out Mario's assistance at Rooms to Go. Thanks.

We purchased a leather sectional recliner set, for our family room. Our sales women, sold us a warranty, stating the warranty, covers anything that happens to our furniture. Our sectional was delivered 2 weeks later.. I noticed the color fading after about a month, we have no kids, no pets. I called the store, spoke to our sales woman. She said, "Oh yes I remember you, you have a warranty." I called the warranty company, they sent someone out took photos,. Called me 3 days later to inform me, the discoloration is wear and tear..NOT COVERED UNDER OUR WARRANTY.

I ordered patio furniture online. Website was slow so I called and rep placed my order. I ordered 4 rugs along with furniture and we discussed that I would return ones I did not like. When I went to store to return, I was told no returns accepted and to contact store they shipped from. I called sales rep at least 8 times and he would not return or accept my calls. Management always at lunch at all times of the day. I am stuck with $500 of rugs I do not want. I have yet to get my furniture because they did not notify me of delivery and just showed up when I was not home then I waited over 2 hours for next attempt. I live 20 minutes from warehouse and was the first stop. Buyer beware when doing business with Rooms To Go. Not worth any savings and lots of other places to buy from that care about customer service

After a lot of thought, my husband and I decided to buy a sofa and loveseat from RTG in Raleigh. The salesman was ok, like most all over the place trying to make a buck, which is understandable. We decided on the Melbourne Drew and Jonathan sofa and loveseat in Midnight blue. We bought the extended warranty and got a delivery date. The delivery guys came in fierce shoving the couch through my front door ripping the plastic off of the sofa. I asked them to chill and be careful, but they were in a rush. They shoved the couch in so hard that there were marks on the front door jam. Then one of the delivery men started to rip off the plastic and started kicking it away from his feet and knocked over my lamp, thank goodness, he didn't break it.

I recently bought living room and bedroom furniture at Rooms to Go Lakeland Florida. Amy ** helped us buy the furniture as well as answered all our questions. She was pleasant and professional. She also answered questions and addressed our concerns one month after purchase. I recommend seeing her for your furniture needs.

Can I give them less than one star? We signed up to purchase a new couch. It is out of stock until November, BUT they charged our credit card immediately and said that is how every other business does it. BALONEY!! We have ordered from other companies that have products backordered and we never get charged until the item ships. Of course, if you use THEIR credit card, it doesn't get charged until delivery is set up. What a way to stack the deck, Rooms to Go!! I will NEVER use or recommend Rooms to Go again!!!

I am a regular customer of Rooms to go. I bought several furnitures from them. But now I think I am done! When I buy furniture always buy extended warranty. Never claim before. Recently I claim for stains on my both sofas purchase from them. Those sofas I purchase few months before. After long correspondence they came to my home and tried to remove stains but could not able to do it. The gentleman who came my home told me that he will report to management and they may send specialist to clean stains or they will replace the necessary portion of sofas. About 10-12 days after I got email that these kind of stains are not cover under warranty! I am very upset now.

We were there on 08/15/2024 9am. One lady showed me around. She was amazing. Nice. Soon she got me over to the credit lady. This lady asked to check my credit. I told her I don’t want to check my credit because I will be using cash. She asked me why so I just walked out.

I visited the Rooms to Go store on 8/7/24 at 4800 S Cleveland Ave, Fort Myers, FL 33907. I sat on a couch and really liked the comfort it provided so I ordered it. Once I got home, I noticed that Rooms to Go has a No Return Policy once furniture is delivered. This seemed suspicious and prompted me to search the Company and came across thousands of negative reviews regarding how horrible their customer service is and that the quality of the furniture is not the same as what you saw and purchased in the store.

Judy ** of the Metairie store was a pleasure to work with. She was friendly and knowledgeable of the sectional we purchased. I would recommend Judy to my friends and family. I would definitely go back to her in the future.

I am a regular customer of Rooms To Go. I bought several furnitures from them. But now I think I am done! When I buy furniture always buy extended warranty. Never claim before. Recently I claim for stains on my both sofas purchase from them. Those sofas I purchase few months before. After long correspondence they came to my home and tried to remove stains but could not able to do it. The gentleman who came my home told me that he will report to management and they may send specialist to clean stains or they will replace the necessary portion of sofas.

We enter the Rooms To Go located in Pembroke Pines and was automatically greeted by Aciel **. He was greatly appreciated for his efforts, his knowledge, and patience with my family and I. He showed us a variety of mattress and guided us to the right mattress. His services was extraordinary and we left satisfied with our purchase. Thank you so much Aciel!

Happy to share that they’ve made it right and will be replacing all pieces. I’m very grateful.

Our sales associate Andrea ** in the Miami Lakes area store was fantastic. Very personable and knowledgeable and did not rush us at all while showing us the different sofas we were looking at. We ended up making the purchase that day and she handled everything very smoothly and professionally. We would highly recommend Andrea to anyone looking for furniture.

Horrible service from day 1. Took 2 months for a delivery that was already scheduled. And still missing pieces to my order. Will never be buying anything from here again. Only thing they did to rectify situation was say "sorry." Well sorry does not fix the matter.

We give them a try again after 20 years and they did the same things they did before. Not being upfront about charge before they ran my credit. End up cancel my order and never come back to them again.

My partner and I paid 9000 on several furniture pieces. Deliveries are held up forever because half our order is out of stock! RTG is happy to take our money right now and make us wait 1 month+ to deliver furniture they don't have. We're waiting on 3 out of 7 pieces of our $6,000 sectional after already waiting a month on a bedroom suite because of a backordered firebox. And the dresser we waited so long for was delivered with damaged lacquer. The delivery driver told us RTG would contact us and send us another piece. All of a sudden, they know nothing about it. When a set is backordered, we should at least have the option of ordering different furniture pieces instead.

Deceptive selling tactics. Read fine print before signing and buying from Rooms To Go daytona beach. They failed to advise me of fine print on a purchase and when I tried to return a purchase told too bad no returns. Salesman never advised me of policy. Not posted in store.

The delivery drivers were fantastic! The Virginia Beach store was awful and rude and very belittling! I believe his name was Steve or Sean. Completely rude and very belittling too. He was arguing with back and forth and said I didn’t know what I was talking about. I have never been so disrespected in my life. I would like a call from a manager! Immediately! The way I was treated was horrible. I will never be shopping or recommending this store to anyone.

I should have read these reviews before making my purchase. I have purchased furniture before with no problem. 1st, the salesperson informed me not to worry about prescription for my husband recliner, I had plenty of time to bring into store after delivery. That was wrong info, luckily I got the prescription the morning of delivery then he tells me the store need it asap, plus for some reason when I opened the account I only used my name, so then he tells me it has to be in my husband's name since prescription is for him. I rushed out to the store after delivery was done. New problem, my husband told salesperson he did not want a recliner with lift, well that is what he got. Purchase was done 18 July 2024, delivery was done 24 July 2024, we were #9 on delivery schedule, they still had several more to do. I signed for delivery.

My overall experience was good. I was excited for my new sofa for my newly purchased house. I purchased the Sofia Vergara section sofa navy blue. With warranty. Seams were coming undone. Called customer service. Someone came out. Took pictures. They denied my claim stating the service member stated I have a dog. Complained and ask to cancel out warranty. They replaced the sofa. The new sofa started peeling a few months after we got it. It looks horrible. And a waste of thousands of dollars. I have a credit card with Rooms To Go and have paid the sofa off. As soon as I pay off the bedroom furniture I will no longer buy from Rooms To Go.

Sadly, I have to say my experience with Rooms to Go was not so great. In 2012 my husband and I purchased a sectional, a futon, and a dining room set. In the beginning, it seemed we’d made a perfect choice in choosing to buy those pieces for RTG, but it seemed we were in for a rude awakening-both the sofa and the loveseat began to peel and flake in about two years. Luckily I opted for the extended warranty, right? No! Of course, they presented RTG stipulations in order to honor the warranty. We had to pay almost $300 to receive a new sectional from RTG (under their warranty). The new sectional started peeling, cracking, and flaking three years after receiving it!!! Needless to say, we had to purchase a new sectional today!!

Worst customer service I’ve ever experienced. They delivered wrong color ottoman and wrong bed which we drove three hours to pick up correct after moving all day. The Nectar mattress is horrible and they won’t exchange. They make you call nectar. They are lazy ** liars. They will lie and rip you off also so be sure and look at paperwork. I’ll never recommend anyone deal with these idiots. If they do pick up something they charge you 200 dollars. No other furniture store behaved like this bunch of trash.

Never buy from Rooms to Go, they are liars, they tell you to buy a warranty and they promise you things that are not true that nothing is covered, but I will never buy anything there nor recommend it to anyone.

I am very disappointed in Rooms to Go. I ordered a sofa in Nov 2022. That was ordered color “dark gray”. When I received the sofa it was a dark green. I was told manufacturer issue. I went to the rooms to go yesterday in Metairie, La and saw my sofa still for sale as dark gray. I was expressed that it was a manufacturer issue back in 2022. However my order says clear as day “dark gray”. I had a supervisor on the phone tell me they were going to hang up the phone now in the middle of us communicating. It’s very frustrating that people are saying my sofa is not dark green.

Worst company...got a first couch--pieces didn't match. Got a replacement couch--still doesn't match. Customer service told me I was stuck with it. Finally got corporate involved and they sent out a technician who agreed to the discrepancy but it has now been a month and I still have not heard about my new replacement. This company completely just blows off their paying customers and doesn't care at all about making their errors right.

I purchased the living room sofa set and dining room table set in January of 2024. The salesperson recommended the Fortegra warranty strongly and promised Rooms to Go would take care of any stains or problems even if Fortegra could not do a good job. Since I chose the white fabric for sofas and dining chairs, I purchased Fortegra warranty just in case.

Rooms to Go warranty which is called as Fortegra. Totally disappointed with the Fortegra. We pay upfront for the warranty and they don't approve any of the claims we submit. They give a lot of reasons and say we cannot approve the claim. Never waste money on warranty from roomstogo.

Updated on 08/04/2024: After receiving a delivery August 2 we found all the cardboard and straps were left in our front yard. Several calls to customer service provided promises of return calls from delivery manager. We are still waiting for the removal of the trash and cardboard from our yard. I’ve emailed TellUs@roomstogo as well. Still waiting!

Description of complaint: My phone number to check the account - **. I used my Guardian protection for my sofa and I was asked to go to store and reselect since the same piece was no longer available. I went to store and selected the furniture and paid the price difference using RTG credit card. RTG people came in and picked up the damaged furniture and then after few days they delivered the new furniture that I picked. After 1 month of the delivery, I saw new charge of $1725 on my RTG credit card. This was not expected as I already returned the damaged furniture for which Guardian approved my claim.

I had a delivery/exchange scheduled July 10 11a.m-3p.m. I rearranged my schedule to be able to accept this delivery. I used the RTG delivery tracker. Throughout the time frame I checked the tracker and the time kept advancing within the agreed upon time frame, which is totally acceptable. 7 At 1:50p.m I checked the tracker and the time frame changed to 3p.m-7p.m time frame. I called customer care and they told me there was a glitch in the GPS and my delivery would be next. I checked the tracker again and the time was 4:15p.m-4:45p.m. I called customer care again and they told me that someone texted or emailed me with the new time frame. No one ever texted or emailed me about this time frame change. I had rearranged my schedule around this delivery. I was not available after 3p.m. I had to reschedule the delivery and I was told no deliveries available until July 19. This is HORRIBLE customer service.

Our sofa broke within the first year. We paid for extended warranty and were told they would come to us and fix it after we moved. The sofa didn't fit into our new space so we had a storage unit. We asked specifically if they could service it in a storage unit. They told me "yes, no problem". Just phone back when it is moved. Did that and then was told "we don't service in storage units - call us when you move it". It has been almost a year. We are paying for a sofa that is broken and add in storage costs - based on their advice. I feel cheated and that they don't care as long as you keep paying for their furniture and if the warranty expires then who gives a care, both companies get their money and stuff it.

I read all these reviews too late. I bought a couch with charging docks and electric recliners and a love seat. I have 3 year warranty on electrical parts. But my problem is the fabric. I live alone and I am not overweight and the area of the couch I would Normally sit looks like it's 10 years old and I've had it 2 years. Had to start sitting in another area to try keep it from looking worse. When I messaged I got all the same answers as everybody else here. Not their problem. Call a furniture repair company. Never ever recommend RTG!!!! Really disappointed.

My wife and I purchased a dining room set for our new home, the set was delivered with defects, a second set was delivered broken a month has passed by still no dining room set and has been treated like it was my fault for two broken tables and defected table legs and no apologies after numerous calls. I won't refer my enemies to Rooms to Go.

I purchased 4 table chairs, 2 bar stools, a sofa and a chair and a half with an ottoman. Upon arrival the sofa had a damaged rubber pad on one of the feet. 4 table chairs were wobbly and 3 of them had stains. I reported this immediately and was told customer service would out in a week. When the day came the service tech came out and confirmed all the issues I reported. After confirming all the problems he said he would report them and someone from customer service would come out to respond to the issue. WHAT??? Wasn't that why he was there???

Bought in January 24 the Hazelnut Woods Brown 84-102 In. Dining Table, at the end of the sales process the R2G sales rep. Offered us Three (3) years furniture protection plan which we find important as it was a gift to my daughter that have small children’s. After a month and a result of a birthday party there was a small (1.5”) liquid stain. I called and file a claim to Fortegra (it’s NOT part of R2G!), send them (as requested) the photo of the stain, it took them several week and 4 calls to tell me that this stain is not covered. I went to R2G and as a result they send me to the Rooms to Go Customer Care which sent an agent to review it (the process took several weeks), after the agent visit it took another 2 weeks for Rooms to Go Customer Care to call me and told me that can’t fix it. Bottom line: This was my last buying experience at R2G! Warning for all out there to NOT buy their “”Protection”” plan nor trust their customer care service post sell help and support!.

I purchased $4000+. When delivery came they couldn't bring it in or at least put in house. Won't fit. Excuses. My dad 81, friends 67 and 60 got in house. Legs damaged. Reported with, "We will order. No idea when." Then went to store to show Matt asst manager and he told me I was hostile and to leave or he would call police. Read their reviews before you buy from Rooms To Go. They are true. My experience - horrible customer service and worse delivery service.

I have the had the most horrific nightmare with this company!!!! I received 2 defective couches, nobody will help me, no help from anyone or customer service and they want to charge me a 20% restocking fee for their damaged couches!!! I also received the wrong lamps 4 times!!!! And nobody will help me with that either!!! I was in the store yesterday hysterically crying from being mistreated and not one person cared about anything!!! I have even contacted the vendors to help me and they didn’t help either. I am completely mortified, and distraught over all of this! I have spent hours and hours trying to rectify this situation and all I ever did was go and purchase furniture and have had nothing but the worst experience from any company!!! Someone please help me!!!!

what does not make sense is they fail at the pickup of the damaged product as well. This went from a full refund to a partial refund at the hands of RTG, they have no clue on what to do to help resolve the issue. I will never shop at RTG ever again. Buyers beware.

Simply put, they have a NO RETURN POLICY. Their third-party delivery service often provides misinformation, doesn't remove or handle old furniture, and frequently makes mistakes with deliveries and orders. The delivery guy told me that I had 72–hours to return the sofa that was too large for my apartment. This was not true. Delays are not communicated in time to allow for cancellations or changes.

The truck drivers were afraid to come up our street due to it being gravel and a tiny bit of mud in the road. We had three other deliveries in large box trucks today and every single one came up with no issues or problems. They turned around and never delivered our bedroom furniture that we were depending on. They never even contacted us to let us know they were not coming. DO NOT buy from Rooms To Go if you live in a mountain community as they will refuse to deliver your furniture. This is the Blue Ridge mountains, many homes are up inclines and not perfect roads! RTG get some drivers that are not wimps!

Worst furniture we ever bought. Spent Thousands on a bedroom set and the quality is terrible as is customer service. We had to wait months for the furniture and when it finally came it was cracked and broken. They had to send new pieces four times! Now, not even a year later the drawers are breaking. Customer Service said to send pictures, which we did, and never heard back. I will never buy or recommend buying from them ever again!