Rooms to Go Reviews

Have never had the pleasure of dealing with such a jerk of a salesperson. Have no idea how he got a job dealing with customers. Went in to buy new furniture for a new house and ended up walking out and will never go back. Have purchased many pieces of furniture from them in the past but after dealing with this guy will do without before ever spending my money in there. Way too many other stores to spend your money.

We purchase a great deal of furniture from Rooms to Go. We felt confident in the sale force at RTG. However after one year you're out of luck getting anything resolved with a faulty piece of furniture. We purchased the Siesta Key Patio set L shaped couch, coffee and end table, dining set and 6 chairs. The dining table came in a Eucalyptus all weather outdoor, wood material that the sales person said will last a lifetime. However just shortly after our 1 year expiration, the top cracked. We kept it inside while we were not here so it was more protected than most patio furniture. Customer service would not assist as we were out of the 1 year time frame. I asked if the manufacture would honor it and Rep was not helpful - just reiterated that the 1 year was over and there was nothing they could do. Hugh disappointment. I would hesitate to purchase anything from them again. We've spend $7550.00 there and no one seemed to care. We live - We learn.

I will never buy furniture from Rooms To Go again. For the price they charge, the quality is extremely poor, and the customer service has been even worse. We purchased a loft bed and a dresser. The installation team did a subpar job setting up the bed—it was wobbly from the start. Because of the instability, our CPU (which was placed nearby) fell and was damaged beyond repair. When I reported this, the company refused to take responsibility and even said that my son shouldn't move so much while in bed. That’s not only dismissive—it’s ridiculous.

Best customer service with Brian **, fast and sufficient. :) It was intriguing to learn so much about what I was searching for, opened my eyes to different directions I would've never crossed to think of.

I originally purchased the Headliners leather sectional, ten months later we had issues with the console and LAF recliner and since it was being discontinued parts weren't available. We received full credit to purchase another set and opted for the Drew and Jonathan Marquee set which is basically the same as The Headliners sectional. I still can't get a straight answer on the console and whether or not mine is defective or just a design flaw from hell.

Horrible store. Stay away. They sold me garbage. I bought a table that was scratched up and missing parts when they gave it to me. Manager refuses to take it back after reaching out to store the next day.

The worst company to deal with. They give you a hard time to return things. I bought mattresses that were close to $6000 and it started to sag on the side within three months of purchase. Went back to the store. They refused to give me back the money and made me buy another mattress. The one we selected was much less again. They refused to credit me and forced me to buy something that had to do with bedding. Couldn’t even give me a credit to buy anything else on the store. The salesman talked us into getting another mattress for another room which we really didn’t need and also some pillows.

Do not think by getting a credit card and purchasing with 0 interest will actually eliminate the fees. I just received my statement that shows "Promo fees" totaling $85 & "EQUAL PAYMENT NO INTEREST" fee for almost $500....WTF?!? Mind you, I have NEVER been late, I have my $200 on auto pay monthly. If you do decide to purchase, STAY ON THEIR ASS! It's ridiculous how much these companies steal if you don't pay attention. DISPUTE EVERYTHING! Now they are disputing the fees...smh LAST PURCHASE WITH ROOMS TO GO!

****SECOND UPDATE: Rooms to Go is replacing the loveseat, which was half of the issue. The sofa was marked "repaired," but it was missing parts. The technician accidentally threw out some of the parts instead of installing them. They have ordered parts, again, and apparently have another month window to receive them. The entire situation is nearly laughable at this point. It bears repeating though - DO NOT PURCHASE FROM ROOMS TO GO. Also, they keep commenting that they'd like to speak to me about the issue upon seeing the negative review(s). Out of courtesy, I did call them, but the message is the same each time - "there's nothing we can do." Rooms to Go - no need to feign interest and comment again.

They are a dishonest business. Billed for insurance they never asked if it was wanted. Gave us a delivery date then pushed it back. If want a refund it will take at least 3 weeks. Do not purchase from them.

Follow up from a dissatisfied customer. I submitted a complaint to Rooms To Go customer services June 2025. Rooms to Go and I reached a solution with my brown leather reclining sofa and chair set. After reviewing my complaint, images of my merchandise and the one year manufacture warranty for my product had expired, customer service offered me an option to reselect new furniture.

I went to the Rooms To Go Show Room in October in Montgomery AL and picked out another brown reclining sofa and chair set. The set I chose was Drew and Johnathan, it was on backed order until December. My new furniture was delivered today and I’m a very happy customer. Thanks Ebony from customer service for your assistance. Lisa **

I came in during the Labor Day sale to look at living room pieces and had the pleasure of being assisted by Lamarco. He was patient, knowledgeable and respectful as my family and I tried various options. When a decision was finally reached, he took his time to explain everything and work with us to find the best solution. Dude is a gem of a sales associate and should be one to look out for if anyone steps into the Durham store!

Purchased a new mattress with a adjustable base. Discovered that it was very difficult to make. Both my wife and myself are disabled. Upon trying to change the set we Discovered the base could not be returned. The salesperson should have stated that. So it would be a lost of about $800 dollars. Liz in customer service was very helpful but to no avail. Policy is Policy is their answer. So when you are making a purchase ask every question you can think of.

We recently purchased a cantilever umbrella from RTG Patio in Naples FL. Our sales person, Jason, was excellent. We bought this umbrella after looking at several other brands and styles. Jason was very helpful and answered all our questions honestly. It's being delivered in a couple of weeks. We feel good about the purchase. Can't say enough about Jason. I think it helped that we knew what we wanted for quality, usage, and lifespan expectancy.

We are very satisfied with Betsi **'s service. We bought all the furnishings for our new home, and Betsi was incredibly dedicated, timely, and patient. Above all, she showed us all kinds of options. A wonderful employee to assist us. 100% great.

Rooms To Go Review. I honestly don’t know where to start. Two years ago, I purchased a leather recliner sofa set from Rooms To Go for over $6,000, along with the protection plan they sold me. This wasn’t a standard set, I had it built so that all the chairs reclined, which cost extra. About a year and a half later, one of the recliners started peeling. Early this year I contacted the warranty department, sent in all the required pictures, and then heard nothing back for six months. After chasing them down again, I finally spoke to someone who told me the sofa was discontinued and the only option was to give me store credit. I didn’t want that, I just wanted the one piece replaced. After going back and forth, I was told I’d have to return the entire set for a new one.

Rooms to Go Ocala FL, salesperson Austin ** told us that a red-tag items (all sales final) would still come with the manufacturer's warranty. This was confirmed by the Regional Sales Training person located in the store the same day we made the purchase. Great, we thought. The day we picked up the items, we asked for some proof of the manufacturer's warranty and were informed by the store manager that since our items were marked with the red-tag final sale, no warranty was allowed. Our fantastic salesperson Austin then confirmed to the store manager that we had never been told this. Totally unprofessional and unethical.

I want to share my experience with Rooms To Go so that others are aware before making a purchase. In 2023, I purchased a dining set from RTG, along with a protection plan. Recently I filed a warranty claim, I was approved to reselect a new table. At no point was I told, either in the store, over the phone, or in the paperwork, that this also required returning the four dining chairs. I proceeded in good faith, believing the reselection was for the table only.

SPENT OVER $6,000 and Very disappointed in the service from DAY ONE. Delivered a center console as part of our living room set that was defective. Exchanged that for an armless reclining piece for our sofa and am now told they only financed it for 12 months when our original purchase was for 58 months. Called the store and they stated there was nothing they can do but SYNCHRONY Bank says they can change it. We are still waiting on the two end recliners that were delivered defective as well. This company does nothing for the inconvenience they caused and we will not buy from them again. Wish we had read the negative reviews before our purchase!

Made a disappointing purchase online from Rooms To Go. Purchased the Sound Tech by Shaq Black Leather Triple Reclining Sofa with Audio. The sofa was delivered (on a Saturday early am) arrived out of the box and set up. The sound linked to my tv and we enjoyed for that day. The following day, the sound did not work and has not worked since. I have now purchased a sofa which is not providing sound as advertised. I made contact to Rooms to go on Sunday and was told I would need to reach out to customer service.

Ordered a couch on August 3rd, they said earliest they could deliver was August 18th. Once delivered it was missing the couch...only had the chaise. When I said this was unacceptable they said they could get me the new part in 8 days...I said I can't go without a couch that long. Called customer service and they said they would not be willing to prioritize getting my missing piece because they had planned other shipments. When I asked for compensation they offered $50 on a $130 delivery fee...that they messed up. Would not recommend ordering online from them. It causes a bigger headache than it is worth.

The delivery driver dragged the largest piece of my order into my house by himself. Destroyed my ceiling fan. Customer care and the claims department are barely responsive and the driver himself that did the act was as rude as can be. I’ll never shop Rooms to Go again. That’s my mistake.

I purchased a couch nearly a month ago from Rooms To Go. I wanted it as soon as possible but they said today was the soonest they could get it to me. Despite paying them $89.99 plus tax to deliver it (they said there was no option for free delivery), they have still not delivered it. They were SUPPOSED to deliver it today, I left them a message that I have a steep driveway but there is room to turn around at the top, yet they sent a truck that they say is too big to go up the driveway. They at first claimed they had no smaller truck, either. I had been told by them that I needed to get rid of my old couch before they came, which they said would cost me $25, using the company they referred me to. It in fact cost me $85, but I now have no couch in my living room, either the old one nor the new one.

I have been searching for a living room set for a while and found what I loved at the Rooms To Go Clearwater store. Kyle W. was the Sales Person who helped me. I had five different sets in mind that I wanted to looked at. From the beginning Kyle was very helpful. He showed each set, did not rush me. This is the second purchase from Rooms To Go that Kyle W. was my Sales Person. I recommend Kyle W. and Rooms To Go.

Do not buy!!! I ordered the modular one. To start, the delivery person told my son he was authorized to leave the furniture in front of the door smh. Luckily, my son called me. To add insult to injury, the sofa is missing a piece needed to put it together. I called and after an hour was able to agree for next day delivery only to find the wrong part was again ordered. I'm told by customer service there's nothing they can do except schedule another delivery. At this point that's 12 hrs of time missed from work for something I have to pay for. Disappointment is an understatement!

Rooms To Go and Guardian (Extended Warranty) are a scam. Please go to a more reputable company to buy from. These people will tell you anything to make a sale and then provide reasons as to why your furniture is not covered. The customer service team is sketchy and rude. I asked for supervisor support and Carolina said no one is available because they are short staffed and it will be days before someone will call me back. BEWARE and PLEASE STAY AWAY!

Disappointed. Purchased a small loveseat for a tiny apartment for seating and I’ve only had it a month and the cushion is already sagging and I’ve only sat on it a handful of times… Was over $700 with delivery and I’m not happy about it… You only have 48 hours to return and in that time frame I hadn’t even had an opportunity to sit on it to test it out for long term seating. They need a better return policy or should stand behind their products. They aren’t durable but customer has no recourse unless it’s within 48 hours of purchase.

I bought a pretty pricey Dining set from there. It’s been sitting in my house just for the looks. No one sits on it or eats on it. As soon as warranty expires the chair's bone buttons just started falling off. On itself. I just randomly started seeing them on my floor and noticed they were from the chair. I can them and the warranty just expired so they not gonna do nothing bout it. Just know that you not buying top notch furniture with them. If it happens without an everyday use imagine using on a daily. They should do better. At least better quality.

I've purchased a insurance called Forte that Rooms to Go offers. I paid for the extended insurance and they said any defective problem with the furniture I purchased or leaks on it they'll replace it if it's not being able to solve the issue. Now I have a problem with the couch and the forte insurance is giving me a hard time to solve the problem. I think I got a spam. Don't accept that insurance. Item number "**."

We worked with Stan over the phone. Found a queen bedroom set we really loved. Shipping out in 2 days! So easy and seamless, he was there every step of the way. I would use him for any further furniture needs.

I have purchased furniture and accessories from Rooms to Go throughout the years (in different states where I have lived) and found everything to be satisfactory in the past; however after a recent purchase I have found that the quality the customer service and products has declined. Not only is the customer service not customer focused but the extended warranties do not provide the expected benefits. My example is as follows:

I have purchased many items from Rooms To Go over the years and always bought the extended coverage plan. I will never go back there for anything again because of a simple denied claim. I have a leather sofa sofa set and the armrest on one side of one sofa was scratched after I had company over so I called up to have it repaired. Tech came out and said, "No problem. The armrest can be removed and replaced" and said I would hear from them in 4 to 5 days when it came in.

Horrible experience. The worst place to shop. The last customer service rep I spoke with was horrible. I bought a bed from rooms to go, it was defective within a year. I called and they came and allegedly fixed it. Shortly after, the same issue they fixed was defective again. I called them and they refused to fix it. They said it was no longer under warranty. So Rooms to go is not concerned about the durability of their products right? And the way they have treated me just shows they have zero respect for their customers.

We ordered a furniture set for our kids and had it delivered to the home we rent. Our ceiling fan was destroyed, walls have dents in them, and the door frame has chunks taken out of it. I have reached out for compensation and have yet to get any final reply. Was told we could ONLY get $400 for all damages which is insane knowing that we have to replace an entire ceiling fan, have someone fix our walls and door frame. I have emailed over 20 times and called over 15 times and still get nowhere. This is insane and the company's customer service is ridiculous. Do better Rooms To Go! Definitely the last time we will ever do business with you!

Angel from costumer service is the most heartless person I have dealt with. Our houses flooded with the hurricanes. Our couch got flooded and she did nothing to care or help us replace our couch. They are not knowledgeable or helpful at all. Stay away.

Purchased a coffee table, it was delivered with a crack. So was the 2nd and 3rd table. If you slide your finger on it, you’ll get a cut or splinter. I honestly don’t want any of their furniture anymore and they won’t refund my money. Go to Ashley or Sprintz and don’t waste your money here. They told me I didn’t have problems with previous deliveries (10 years ago). I didn’t care for it then and gave it to my daughter for her 1st apartment. Now I remember why I haven’t been back in 10 years.

I purchased a 3-piece outdoor patio sectional from Rooms To Go in Myrtle Beach, SC. I was initially happy with my purchase, until I needed help maintaining it. After the sale, I visited the store to ask about the proper way to clean the cushion covers. I spoke with a store associate, Ashley **, who confidently told me the covers were machine washable and dryer safe. I was surprised, but trusted her advice since she works there and should know the products they sell.

I purchase a room set for my son. I told them the items I wanted, like I normally do. I don't have to get all the items that are available on display. They charged for a mirror which I told them I don't need, and now they are saying it came with the set and they can not remove from the order. I have ordered many pieces and furniture sets at Rooms to Go, this is horrible and it does not sound right to me.

Last year, we bought a sectional recliner expensive couch from Rooms to Go in addition to a FULL HOUSE FURNITURE. When they delivered it, ottoman wasn't functioning. Then another time, while the delivery driver had the ottoman also wasn't functional. On Dec. 2024, before my warranty expired, I filed a complaint that the ottoman is stuck and not functioning again, the couch's legs aren't leveled and caused damage to my floor. Rooms to Go didn't send us the technician. Last week, I was standing up and just put my hand on the couch handler and noticed it's broken inside. I followed up with Rooms to Go. They said "You're out of warranty" and that on December 2024, they left us a voicemail instead of fixing the problem, knowing that they delivered a dysfunctional, broken couch. I'm very disappointed and regret paying ----$ for this sectional recliner. Not recommended and they'll deliver you a broken item.

In January 2025, I received an extra set of chairs from Rooms To Go due to their error. I immediately contacted their customer service to inform them and requested a pickup, as I had only ordered two chairs and did not have space for the additional set. Despite repeated follow-ups by phone and live chat, I was continuously given the runaround. Agents claimed they would call me back or send emails, but I never received any correspondence. I would not even have known they were trying to falsely charge me if it was not for me checking my locked mail box three days ago. I tried to reach out to someone then during the times their website claimed they had agents available on Sunday but I could only reach a live chat agent who said someone would call me the next day, Monday 7/7/2025 and they did not. I had to reach out again.

I called the Rivergate store to ask questions about the 5 piece Gallagher bedroom set and a sales associate named Mike, said it's best to order directly from that store on Gallatin pk. because if anything goes wrong with the furniture they would take care of it. I ordered on 06-06-25, my set was delivered on 06-17-25. The bedroom set was packaged very good, that's the deceiving part. I realized I was told you got 48 hours to check for damages. That's not a lot of time for a single elderly person who lives alone and don't have help.

We spent $3,000.00 for 2 sofas, they are so uncomfortable that they are painful. If we sit on them for over 10 minutes we can barely stand up straight when we get up. We have brought in grandma's wood vintage rocking chairs to sit on while the sofas sit there. The customer service keeps saying they will get back to us & they have escalated it to a team leader. Months have gone by now and it's the same thing every time I call back in. I regret ever walking in to the store. Order **

We finally got my daughter’s long awaited bunk bed. The gentlemen who delivered were very nice and accommodating… However, they forgot to attach the backing to the top step. My daughter climbed up not knowing and almost fell through the back of the bed between the step and the wall. I have called four times and still no one has responded! Now, I have a literal death trap and they don’t care to fix it

I purchased a blue leather set from Rooms To Go a few years ago and the leather is already peeling. The set is primarily used by me and my husband, so I am extremely disappointed in the quality of the expensive so-called leather that I purchased. I opted for a more expensive leather set because I had recently experienced peeling from a bonded leather set that was also purchased from Rooms To Go. At this point, I feel as though I have been swindled out of my money for another faux leather set that was advertised as real leather.

The Johnathan Drew mattress that I purchased just over a year ago has begun to sag. I really liked this mattress, and it appeared to be higher quality than my previous mattresses. This led me to hope that it would be the last mattress I would ever need. Today, a RTG technician came to measure my mattress and confirmed it was defective. Now I am going to have to start the process of selecting a new mattress over again. This is absurd. This is the fifth or sixth mattress that I've had to replace since I made my initial purchase of the king-size bedroom set and mattress in 2019. I've had to replace them every one or two years, for heaven's sake!

I really want to like Rooms to Go, but in the last month I have been so disappointed. We ordered a sofa and chair to be delivered. A couple hours after delivery we noticed the chair's arm was coming off the frame. Called customer service and had to wait two weeks for a replacement. Took another chance and bought the matching love seat which comes with accent pillows. Yes, they are part of the purchase but received the products on Wednesday, Saturday one of the pillows has split. Not even by the zipper. I have purchased pillows from Ross or Walmart that are better quality. What am I paying for??

So disappointed at Rooms To Go warranty policy, the sales representative recommended the warranty to be purchased, and when we you try to Use it you get denied. This was my first time ever trying to Use it on my dining room table, and it was denied. We asked for the warranty to be refunded but also denied, we spent thousands of dollars with this company, and will never shop here again!!!

Purchased 2 queen mattress set and Vickie (sales Clerk) Never mentioned to be sure to measure the frame ht because their box springs are 9" thick and the mattress is 14 1/2" thick so when it is set on the bed frame the top of the mattress is 41" from the floor. One can only imagine how you would get on the bed, the mattress is now above the foot board and too tall for the head board. All of this could have been avoided with one simple statement, "Let's measure your frame first. Now returning the base to exchange for a Bunkie base which is 2" thick is going to cost $108 and that is me driving it to the warehouse to load and bring back. This is a Racket and a Ripoff to the consumer. Will NEVER buy from RTG again. Mgr Mark stated numerous times we should have read the exchange policy before we bought from them. Gallery Furniture is much better to deal with.

First delivery pieces did not match in color and the frame was broken on the wedge. First exchange and replacement still the colors did not match. Second exchange still the pieces didn’t match in color and a broken chaise. Several people working for Rooms to Go mentioned this is what happens with Rooms to Go with defective merchandise and having to constantly go back and forth to the customer for exchanges. Spoke to two Supervisors and one told me if I wanted to report this go right ahead. Will not give me a refund. Said will exchange again. This is absolutely unprofessional. I want a complete refund.

Horrible customer services. I just found out that if you buy something and for some reason you want to return it, you don’t get your money back. You will pay restocking fees and you need to buy something else for the remaining money. According to store customer service representative, the store manager said they do not have a return policy.

I wish I read the reviews before I bought it! I called customer service only to find out they have NO RETURN policy. I guess now I have to find out the way to get rid of the bugged bed while paying out the loan for the next 36 months.

My mom purchased a beige over $700 Dennin Sleeper chair for me, and it is awful. Only one side was protected with cardboard, and it was clearly stood up on the side with no protection. The entire left side of the chair is filthy with dirt. It is stained. The feet of the chair are PLASTIC risers. Thin and hollow! The risers I used to lift a bed were thicker! Nowhere in the description does it say it has hollow plastic risers for feet! The right arm of the chair has the seam about 1.25 inches from top, so there is no padding where your hand rests, and it shoved the stuffing downwards making it bow out in front. You only have four days to return, and when my mom called regarding the chair AND a mirror or she bought on the same day that was broken upon unwrapping, Dakota told her they could send a technician later in July! Is the technician going to resow the upholstery? Shampoo the chair?

I purchased a leather living room set and within for first 2 years, the leather started peeling in between the cushions, on the sides of the cushions and the sides of the sofa and chair. I tried emailing customer service, but no one responded...very cheap leather by Cindy Crawford Home. We rarely use this furniture except for company. My leather set from Kanes in the family room, which is at least 15 years older and gets used every day, looks better.

Stay away. Everything I purchased from Rooms to Go is junk. They do not stand behind the warranty. Leather is peeling and they will not cover it. This is not the first time I had this happen. Custom is a joke.

I purchased 3 items from Rooms to Go. 2 were defective. 1 was replaced with no issues on the second item. The other item was replaced 3 times with the safe defective issue. I called customer service and they said all they can do is give me a credit to get something else. I asked for my money back and they said no. I asked for some concession of money back to keep the defective item and they said no. All they will do is give me a credit for the item so I can pick something else out. I will never buy anything from Rooms to Go again and I advise caution to anyone else before buying from them. I know they aren't the highest quality but I expected better customer service for my inconvenience for a product that was sent with the same defect 3 times.

I’ve been buying a lot from Room To Go, Lafayette, Louisiana 70508 for years, recommend for my friend, family to go there too…but from now I not coming back there anymore 👎👎. Last delivered is terrible, they let another company (SouTheast) delivery my stuff: bedroom set, living room set, and them 3 clowns show up, look like they don’t know what they doing…don’t even call me or give a text before they come, sit and house and wait almost 3-4 hours, “messed up my floor”, asked me for my fruit, asked me for use bathroom and get my bath room dirty as hell😤😤. Worse thing is I have to show them how to put my stuff together, cost me almost $400 delivered fees and still have to show them?? What kind of ** is it?.

This is one of the most horrible furniture companies - STAY AWAY! My furniture set - complete bedroom set was filled with damages, nicks etc. Upon delivery, they claim I should call to request service, service came and made it worse—the attempt to fix the nicks and scratches and then spray paint with furniture color. The spray paint had an issue, and as a result, it left a white, hazy finish on my dresser. The bedset had missing screws. Screws were requested but I didn't receive the correct one until after several tries. They then attempted to replace my dresser several times, and each time, the one they were delivering was in worse condition than the one I had.

I wish I could give this a negative number of stars because allowing this company even 1 star seems too good for them. Delivery driver showed up in huge truck and would not go all the way down our road to deliver. When I mentioned I needed the bed and set up that day, he especially did not want to cooperate. I don't think he wanted to take the time to set it up, even though I paid for this service. Even offered to have furniture unloaded in truck from where he was parked and take down to house. Nope. I just think he did not want to have to set up the bed and because I was a woman, he felt he could get away with it.

Poor unsatisfactory customer service provided by the Manager Johnny ** & District Manager Justin **. Anybody can receive the title of Manager (leader) but where there's no empathy shown, leadership skills displayed, or customer satisfaction produced, will equate to complete failure in a business. Rooms to Go Montgomery has lost a very valuable/loyal customer due to their negligence. However, Rodney **, displays excellent customer service and should be considered for your local Montgomery, AL Manager‼️

Updated on 06/06/2025: After being hung up on twice by customer service, then asking to speak to salesman and being hung up on again. So I waited a day and no better luck with customer service. I said all I’d like to know is where can I purchase broken parts and got no help from customer service. They acted like it’s a secret. I was finally able to find a site where you speak to a customer care representative via chat line. I sent in an order form along with a check and now waiting for a response. We will see how long this takes or if it even happens.

We bought furniture from Rooms To Go at the beginning of 2024. The fabric on the couch and chair failed. We exercised the one year warranty and asked to get furniture with different fabric. We were denied that opportunity and told that it is “company policy” to replace it with the same exact thing. We told the person on the phone that it was futile to get this furniture again because the fabric would just fall apart again and that is exactly what happened. We were then visited by another person to inspect the problem for the “extended warranty” and denied again.

Do not buy chairlifts from them, they are cheap. You pay lot of money, you buy extra insurance and when you have a problem, nobody will fix it. We have 2 recliners and both of them have lost their cushion and when you sit in them, they shake. Someone came out. Check them a month ago and I had to call to find out the results if they're going to fix it or give me new chairs. But my problem is not covered, is considered to be wear and tear. I've only had the chairs a year and a half from what the woman told me.

Customers wishing to shop at Rooms To Go should prepare themselves for the old run-around or what is commonly known as the bait & switch routine. My 85 year old mother purchased two mattresses at Room To Go. One was a queen size mattress and adjustable foundation, the other was a full size mattress. The full size mattress she bought for me and It was a Casper brand memory foam mattress with Medium support. I keep the full mattress for a 'qualifying' period of 30 days (the industry standard), before I had decided the mattress was just too soft for me and asked our sales associate about exchanging the mattress from a Medium comfort matt to a firm comfort mattress. He immediately began telling me telling me how better off I would selecting something entirely different and more expensive than what I was asking for.

We went to the Lebanon Nashville Outlet. Scotty was our salesman, he fitted us with the perfect couch. I really appreciate the time spent finding us exactly what we wanted and needed. John was awesome as well!! I really appreciate these two individuals. They made the buying experience epic and comfortable. Great job!! I will most certainly.

I want leave a review for Darwin at the Rooms to go in Wellington. Normally, I don’t leave reviews, however, he was so helpful. I wanted him to help me with a piece of furniture that goes with the dining room table I had already bought from there. I saw they were having a sale. He helped me out with getting the sale and he went out of his way to call me and remind me. Thank you Darwin for being so helpful.

Ty ** was a very good sales person. She very knowledgeable, professional and very helpful. Can’t wait to return back for mattresses. The store is always clean and as soon as you walk in someone Greets you.

I approached the salesman inquiring about a recliner. His name is Daniel **. While we were walking towards the recliners I showed him a picture of incline that I was interested in. He immediately took me to that same recliner. I sat down and made myself comfortable and the recliner while he was explaining how to maneuver the power buttons. He was very knowledgeable concerning the questions that I was asking about the recliner. His customer service skills were exceptional and courteous. I ended up purchasing that same recliner. A delivery date was set up and I am awaiting the delivery scheduled for June 7th.

I purchased a Shack Tech Reclaimers set from Rooms To Go after being assured by the salesperson that it was made from high-quality leather and that the 3-year warranty would cover scratches and general wear. Within just a few days, I noticed that the armrests scratched very easily, which raised concerns about the actual quality of the material.

I bought a new king size mattress and picked it up on Mother's Day, 05/11/2025, and a picture of the Property Brothers was advertised on it. So, I figured it cannot be a bad mattress, they would not put their name on a bad product. I tried the bed out and told the salesperson I needed a good mattress because of my back issues. It was marked down and was a showroom model from roughly $1699 to $ 845 excluding taxes. So I thought it was a good deal. The salesperson told me it was a great mattress. Less than 2 weeks later, I can already see the imprint of 2 people sleeping on the mattress and when I move to the middle of the mattress I can def feel myself rolling up. So, I went back but I knew that it was a mattress "as is" and no warranty. I just wanted the salesperson and manager to know that they failed to disclose the actual condition of the mattress, how long it has been on the floor and how many people laid on it.

Rooms to Go sold me a protection plan on my large purchase 18,000.00 $ worth of furniture. I'm a smoker and the fire on my cigarette burnt a small hole a little bigger than a pin point. I called rooms to go in Ocala Florida 3 weeks ago. They sent a worker out to take pictures and look at the damage. He said it would be 2 weeks and they would pick up the love seat and repair it. Within 2 weeks no sight or sound from them.

Last year I purchased a living room set from Rooms to Go. Initially, they delivered damaged items, then tried to cover the damage with marker, but the scratch marks on the wood furniture was so bad that they couldn’t cover it properly. So I refused to keep the item, then they replaced it. The sofa set color started fading in 6 months, arm rest stitches fell off the place in 3 months of purchase. Customer service representative was very rude and unhelpful. Since I had credit card with them I made another purchase for bedroom set. When the delivery arrived, I requested the delivery guys to wear shoe caps inside the house since I have a crawling baby with low immunity lives in the house. They refused to do that.

Extended warranty they sell is a scam. Sales rep. lied. They don't replace defective furniture for free. My recliner had messed up spring from day one. They would not swap it out. Leather peeling and will not fix or replace it.

We recently purchased an area rug and a mattress from Rooms to Go in Knoxville TN. We asked about delivery costs so we could determine if it was worth the cost versus picking up the items ourselves. The salesperson said he would work to see if any discount was available on the rug. The mattress would cost 69.99. His solution was to put us into this Decorator Club and he could give a $30 discount but would have to ring up the rug in a separate tra. Great! But he failed to mention this club cost 69.99 that is Not Refundable. He pushed a bunch of papers in front of my wife and we didn’t see this charge until we left the store.

Purchased 3 days ago a sofa bed with request not to unbox the sofa. The pillows came in a store bag. Due to shipping it abroad. The manager of the store is having a very bad attitude. So this will be the last time purchasing any item from Rooms to go.

They were early and very polite. Everything was efficient and smooth. They took their shoes off to protect the hardwood floors and were just amazing. We are very happy with everything. They removed the old bed and installed the new one in record time. Definitely would use again.

Absolutely awful customer service and misleading sales practices. I recently purchased two mattresses from the Rooms To Go Osceola store on May 17, 2025, to go with two bedroom sets I bought just a few weeks earlier. Before buying, I asked the sales rep about their return policy and was clearly told I could return the mattresses if I was unsatisfied.

Never buy stuff from Rooms to Go. These people are fraud. I’m extremely disappointed with my experience at Rooms to Go and do not intend to make any future purchases from your store, given the service I’ve received. At the time of purchase, I was explicitly told that the insurance would cover everything, even severe damage like the sofa being torn apart. No one advised me to review the exclusions in the policy; instead, I was simply asked to sign the document without any detailed explanation. When I later filed a claim, I was surprised to learn that even simple issues like sketch marks are not covered. This situation could have been avoided if the salesperson had provided accurate and complete information at the time of purchase. Misleading a customer into believing something is covered when it clearly isn’t reflects very poorly on your business practices. In my view, this borders on misrepresentation.

The only reason I'm giving Rooms To Go in Stuart, FL two stars instead of one is because the showroom is well-presented and the furniture appears nice at first glance. Unfortunately, that’s where the positives end. Our salesperson, Victoria, felt more like a used car dealer than someone genuinely trying to help. She misled us on multiple fronts. First, she convinced us to purchase an expensive rug, assuring us of its quality. I specifically asked if it would unravel, as many outdoor rugs tend to do unless they’re high-end. She confidently told me it wouldn’t—but sure enough, it started coming apart within the first month. Clearly not the quality we were promised.

I purchased my bedroom set about 3 years ago. I purchased the warranty that covered scratches and dings. I called them before the coverage ran out and in the process was unable to complete the service call. I called today and according to them they policy expired and now I've paid for something I didn't get to use. Beware they will not call before the expiration of your extended warranty but I'll take your money. I spoke with Andy a customer service supervisor and his attitude was just like any other big company... It doesn't affect him, so you know the rest.... **

We purchased a Sealy Posturepedic and was told it's motionless but after sleeping on it found that to be false. Rooms to Go just says sorry complain to sealy. It's terrible when you make a complaint but the store doesn't backup what they say at the time of purchase. I see many bad reviews on rooms to go and no I will never buy from them again. Terrible customer service, cheap products

BUYING EXTENDED WARRANTY IS A WASTE OF $! SAVE YOURSELF!!!! In the fall of 2024, I purchased the French Market Dining Set. I also purchased the extended warranty and have close to a year and half left on it. The warranty ended up being worthless and was a total waste. Due to recent renovations, the table was moved out of the way from the renovation area. Once renovation was done, we went to move the table back into the dining area and discovered a rubber glove had been laid on top of the table (nobody claims the glove).

I recently purchased two chairs and 3 table (two end and one coffee table), and the salesman, Ethan ** was excellent and the delivery was excellent. However, when the last table was brought in, the slate tile on the bottom of the end table was broken near the top edge. I asked if the delivery guy could just pop out the tile and get it replaced and he said: "Ma'am, the tile should pop out but it will not, I have already tried it. I have already called this in and they should call you and deliver a new table, since it will not pop out.."

May 5, 2025 Rooms to go store at Hwy 49 Gulfport, MS 39503. Sales associate, Mr. Danny ** provided me with excellent customer service. He was very patient and professional with helping me order a whole house of furniture. He made this experience very easy and pleasant. He is an excellent sales associate.

The only thing worse than the furniture was the BOGUS INSURANCE they sold me! Patio loveseat fell apart after 14 months. The assembler had forced together two parts. R2G sent an inspector who told me NOT TO USE it! A month later, after hearing nothing, I contacted the insurance company who told me they denied the claim. I asked why and they had no answer. Do not EVER waste your money on insuring furniture from Rooms to Go. Good Money After Bad.

Many thanks to Anita from Sales and to the three young men that delivered my Adjustable Bed! They were very polite and helpful in making sure that everything worked like it was supposed to! I was very impressed with their service!

We have purchased from RTG, after saying never again, they replaced my leather sectional with another supposedly higher brand. It’s fading and damaged in less than 1 year! I have no children and it’s 2 of us in the house, I called their insurance company and of course they waffled on coverage, not only did they fail to repair or replace, rtg gave me the wrong piece of furniture from the beginning and that’s the piece that’s damaged, I paid for a 3 reclining sofa they sent me 3 double recliners, and they refuse to refund me for the wrong charge or replace the damaged piece.

I bought a couch set one year ago. Within just a few months the zippers broke on the cushions the fluff on the couches flattened. I called them and asked them to repair the zippers, repair the fluff. But nothing was under warranty yet I bought the five-year extended warranty. My question is what the heck is covered then, I’m so disappointed with them. I will never buy another couch from them again or any furniture for that matter.

I bought a sofa from Room to Go with an extended warranty, and within the first year, I started experiencing padding issues. We reached out to their service team, and a technician came out, added some foam, and told us to keep using it. Fast forward just five months, and the same issue reappeared with the padding. Unfortunately, by then, we were outside the one-year window. When I turned to the extended warranty, I was told it wouldn’t be covered and my claim was rejected. This is extremely frustrating, especially since the sales rep sold the sofa with incorrect information, leading me to believe that the warranty would cover such issues.

Purchased some furniture from Rooms To Go first time in my life. I usually shop at Pottery Barn or West Elm. I wasn't expecting high quality just something reliable for a second home in FL. The couch was delivered with a broken lounge and it took them months to replace it. Then the new lounge arrived and it was covered in grease. The 3rd lounge arrived and it had a tear in it. I did purchase the 3 year warranty and unfortunately they don't stock the couch or the ottoman I purchased less than a year ago. So they sold me on a 3 year warranty for furniture they can fix or have in stock. Now I am fighting to at least get me money back on the 3 year warranty since I can't use it due to the fact they don't carry these items any more.

I applied for a Rooms to Go account over a year ago. I just got my card yesterday. I had forgotten about the account until I received the card. I had to call 3 different numbers to get one questioned answered. The number that the customer service rep transfer me to was disconnected. Through the various phone calls made, I discovered my account had been closed. I did not request for the account to be closed. Rooms to Go will close the account for inactivity if not used within a specific time. I did not get any notification prior to them closing the account. The only thing I received was this card. This is very misleading as far as quality and service. I do not think a customer should be sent cards for use for closed accounts. The last representative explained that the account cannot be reactivated and I would have to reapply again. I do not believe I will be doing this for it will be another year before see my card. Buyers beware!

Delivered damaged furniture repeatedly. Paint chips, cracked, and glue under the stain. After being told a replacement date, I was called and told I was too picky and I need to go back into the store and pick out different items. Horrible customer service support. They are rude and unprofessional.

Caution - Do not buy from Rooms to Go, they sold me inferior product, imported **. Warning - Upholstery fabric weirdly turns yellowish at certain spots, without any wear or direct sunlight or animal intervention. Not warranted after a year despite purchase of 3 year warranty. Rooms to Go will respond here to complaints with, "Sorry contact us at TellUs.com, etc. Then deny all reponsibility for their inferior product there. They're not Sorry.

We went to the location in Hoover AL, which is an hour away from us in Nov 2024 and picked out a bedroom suite. The Mill Valley II 7 pc set. We were upsold on the adjustable base. They delivered right at Christmas. There was damage on all pieces, and the delivery crew tore the mattress. Had to set up an exchange. Mattress we purchased had been discontinued so we had to make another trip to Hoover. Exchange delivery was worse than the first. Had to set up a 2nd exchange, Requesting it be inspected before delivery. These pieces had cracks and broken spots that had been glued back together. Next exchange, again broken pieces. So go back to Hoover, pick out a different set. They are not happy because the set I picked out is not of equal value but they finally approve it. Talked to the store about exchanging the 2nd mattress because it does not sleep well.

I recently purchased a livingroom set from the Port Richey FL. store. I was immediately greeted by Gina with a smile. She worked with me showing all the possibilities in the style I was looking for. Gina was fantastic, friendly and helpful. I just received the first delivery of the leather sofa and chair, I love them. This would be a 5 star review if it wasn't for the months it will take for the rest of my livingroom to arrive. All together it is 3 deliveries over 5 months to be whole. Overall I want to say thank you to Gina and HURRY UP to Rooms to Go.

The sofa looks beautiful. After two years we had to add padding to the cushions. Now four years after we need to buy a new sofa. The springs do not spring or support anymore. We paid $1,500. Not worth the money. In 1995 we purchased a sofa for $4000. It lasted 20 yrs and still going strong. So Rooms To Go quality 👎👎👎. Go spend more money somewhere else.

Good Day! I am writing this email as a long time customer of RTG. On Jan. 1, 2024 I purchased a leather (wear you touch) sofa and loveseat. I purchased an extended warranty when I made the purchase. Since the purchase, I have had to use the coverage 3 times. Once for a defect with the reclining feature and the another for a cut made by the delivery crew when unpacking the items.

I have entered a Rooms to Go store once in my life, and that was 10 years ago! The $5,758.76 I spent on my first and only purchase from RTG was on November 22, 2024. Let me start at the end and then if you are interested, you can read why I came to my recommendation that you go somewhere else to shop.

We purchased a leather $5000.00 sectional with 3 recliners and a USB port in the console and they all quit working. The furniture came with a 1 year warranty and they sold us an additional 3 year warranty. I have had the furniture for 3 years and 1 month and when I call for service I am told my warranty is up and that the 1st year of the warranty runs consecutively with the 1 year warranty it came with, something that was never disclosed to us! So deceptive! So then I started looking for someone in my area to fix the sectional recliners and find no one! So then I thought surely they have someone that they can refer but guess what, no they don't and actually I was told "if you bought the extended warranty then they will send someone out and I explained what their warranty company told me and she said will I'm sorry we have no one and cannot help you"!

Furniture was very pricey for the lack of quality. Delivery times and delivery system is horrible. Received bedroom set and it was missing parts, holes were missing where they should be, and broken pieces.

After losing, my vehicle, motorcycle, boat, home and just about all the contents in Hurricane Helene; I finally got my permits after 4.5 months to rebuild my residence, and just like everyone else, needed to replace my ruined furniture. I didn't have flood insurance and ironically enough, was still paying on leather living room furniture that I had purchased from Room To Go (RTG) nine months prior to the two hurricanes. I explained this all to Christian (salesperson) RTG Pinellas Park and I was able to get two bedroom sets on sale and a kitchen table set. That part went as expected. I've had an account with RTG for ten years and have purchased furniture many times from them. Then, we walked by a couch, loveseat, recliner, coffee table, two end tables, and two lamp set that were red tagged clearance as it was a floor model. This was marked at $1,159.99.

Do not buy from here. Paid good money for a couch. Had them come out to tell me that they would cover the electrical and the chaise having no more support. Two weeks later called into the support and they told me they would not cover the chaise as it had some frying on the front of the couch. The frying of the material has nothing to do with the support and mechanical issues with the couch. Do not buy from this company. They do not cover or warranty their products!!! And the extended warranty is a joke. Paid good money for that too!

Edwin greeted us very warm, he was patient, helpful, and showed us all of the options. Great customer service. Highly recommend him. He explained an about promotions, color options, guarantee. Outstanding customer service.

Rooms to Go has the worst customer service ever. They only care about the sales, not their customers. After spending over $10k they will not replace a Cindy Crawford sofa that fell apart after 1 year even though we paid for the extended warranty. We ordered a credenza in November and were still waiting for it. Yesterday we were told that it's not coming in. Seriously!

Rooms To Go delivered this dining set in this condition & says their policy is to repair or replace, no refunds!!! I will use every platform to make everyone know beware and DO NOT PURCHASE from this store!!!

Went into the showroom #1107 and picked out a sideboard cabinet. Was delivered 2 weeks later and was damaged. The delivery guys uploaded the photos. I called customer service and they scheduled another one to be sent 2 weeks later. Waited until 3:30 that afternoon. The guys took it off the truck, opened the box and it was damaged in the same spot. Was told they have now discontinued the cabinet and I would get a store credit. I said I wanted my money back and I would go somewhere else to buy it.

I purchased a round glass table with four chairs. And I purchased the 5 year warranty. The chairs after five years started to peel and turned into unusable chairs. I mean you expect some wear and tear but the way the chairs peeled off just showed the bad quality of the material. Buy elsewhere.

I purchased outdoor furniture- a sofa and two chairs 8 months ago to be used on my covered patio at a condo in Pensacola The cushions have developed mold. RTG has not been helpful at all other than to say use 50/50 bleach and water. I am overwhelming disappointed in the material. It was always meant for outside not something you would use inside. Poor material on their part and they sell it and say I didn’t do what I needed to do.

We bought this living room sofa bed sectional after 1 year it needed repair, they send someone to repaired it, we had 2 years warranty and now is over, the sofa bed is falling apart and there is no more warranty, the cheap labor on this furniture is not acceptable, and they will not recognized the issue, I am not the only customer not satisfied with their products, hopefully they will take responsibility and contact me.

I came to Rooms to Go for a couch and when it got here there was a massive hole in the couch. Had to get it sent back and they said they couldn’t redo it until the following Monday. Completely upsetting and unacceptable

I purchased a day bed from them. I had to put together. None of the items had a letter or number and the slats left a huge space. There wasn't enough. A leg came with a chunk missing. I don't like that.

I am writing to express my frustration and dissatisfaction with my recent experience regarding an order I placed for a bedroom set on January 11, 2025. As per your policy, I had to adjust my schedule and take time off work in order to receive my order, given that Rooms to Go does not allow customers to change delivery time frames.

I ordered a bed online back in December, when my bed arrived to my house, it was missing all the screws needed to assemble my bed. I took a half day off for this waiting for the delivery, then they had to schedule another day for the missing pieces, took another half day off from work. For the past ten days, I've had 4 huge boxes sitting in my living room because the delivery guys said it would be easier for them to assemble when they returned. I called customer service, was given the runaround for about 20 minutes, from them transferring me to every department without a solution. I asked for them to come pick up the boxes, they provided that it would be 2 weeks before someone could do that. This whole experience has been dreadful and I'm a new Rooms to Go shopper. But NEVER AGAIN!

On 10/17/24, I purchased 2-Kids Mill Valley Jr Cherry 3pc Storage Beds (Order #**) from the RTG in Memphis, TN (Store#1187). When my sales person Cody asked if I wanted it delivered, I said yes. He mentioned the fee would be $70. He came back and asked if I wanted to have them assemble it for me ($300+). I said no. He then returned and stated that they would not be able to deliver to my address. I took this to mean, either I pay to have it assembled or I would have to drive the 2 1/2 hrs back to get my furniture. I opted to pick up.

Do yourself a favor and do not buy from them. Very inconsistent delivery process. Dealing with customer service is the worse part. No solutions, no money back. Worst experience I’ve ever had buying furniture.

Last week I purchased a mattress and 3 pillows for $6500 - delivered 2 weeks later. Day after delivered I called to return the pillows, and I was told the pillows were nonreturnable. I was never told such a thing when purchased. I'm very dissatisfy with my experience. I feel I was ripped off.

I went to the store and this young lady gave me great information on what I was looking for. And she answered all my questions. She also showed me the right things that would look good in my house. And I really appreciate her input.

Delivery team got to my house, called one time and left. I watched him drive away by the time I got downstairs, and then wrote in the report that he was here for 15 mins! I was downstairs 1 minute after the phone call.

Rooms to Go delivery service is a joke. The time frame they give you is worthless, because they give you every excuse in the book why they can't show in that time frame. I called customer service and it was pointless. I wouldn't recommend Rooms to go.

Very disappointed with Rooms to Go for the quality of their products. I've had a living room set that I purchased warranty on (thank goodness) that has had to be replaced 2 times for the same issue! When I contacted customer service to ask about a different design hoping that I just got a lemon and got no help at all. I would be happy to pay some difference on a new set but did not want to basically buy a new set when this one is still new and could definitely have some credit issued back for another purchase! In my opinion, not willing to please their customers after the sale.

Yolanda met us at the door. She was not overwhelming as many salespeople can be. She overcame my objections and offered me the information I needed to make a decision. She was pleasant and allowed us to make a decision without pressure.

Spent 4k on a couch and few months about having it the leather starting to peel and discolor. Purchased the extended warranty, put in a claim and it was denied. Was told the normal. Do not buy from Rooms to Go. I been fighting with them. Called multiple times. Still nothing.

We purchased Cindy Crawford patio furniture from Rooms to Go. We love the design of the furniture. We purchased the furniture in Miami and had it shipped to our home in California. Order with Rooms to Go indicated not to unpack furniture as it was being shipped to California. One chair arrived with the wrong cushions. Rooms to Go said warranty was voided because it was shipped out of state. This is not a warranty issue - they shipped the wrong cushions. We had to pay $200 to ship wrong cushions back to Rooms to Go, then receive correct cushions at our home in Miami, and then pay another $200 to ship to our California home. Rooms to Go customer service manager was rude and would not accept responsibility for their error. Do not purchase from Rooms to Go.

I outright purchased a living room couch that has a plugin electric recliner. I purchased the extended warranty as well. I take good care of care of my furniture and it still looks brand new. Then one day the recliner just stop working. I checked the cord, there’s no damage to the cord, and the box lights up when it’s plugged in but nothing happens when you try to recline it.

I have spent over 3000$ at the store. They have sent me an defective product and told me that they will change it soon. 1 month later no replacement and when I called the customer service they told me you can go to store and get it changed and when I tried they wanted to charge me another delivery fee by saying that you will have to pay if you don’t want to to the same store that you have made the purchase. took me 1 hour and the manager treated me like they don’t want me there and said they can’t do anything about it, call the customer service so in whole day no help at all from 2 stores and the customer service number

Updated on 01/25/2025: Today is the 3rd time Rooms To Go came to my house to deliver the bed and it is still damaged. I have to take time out my day to call and wait another 3 weeks for re delivery which will make it the 4th time they will be coming here. Rooms to go sucks!!! I would never purchase there again even if the item is $2.00, I would gladly go elsewhere. They are supposed to check the items before it goes on the truck and they don’t.

Came to Plano, Texas from Oklahoma with a retired disabled veteran to pick out living room furniture. Told the salesman (Ahmed) we would return following week for pick up. Friday January 3 I returned with my disabled veteran with a rented truck and trailer. Arrive in Plano. Speaks with salesman Brian. He makes sure that the sectional is available for pick up in Arlington and it is. We pay $4,500. Couldn’t receive veterans tax exempt because they were unable to verify it, even though the disabled veteran was present with ID and tax exempt card. Brian says the tax exempt has to go through Florida office. Brian says the furniture will be ready for pick up in 30 minutes and we could wait if we wanted. However it takes that long to get to Arlington.

Had a great experience at Rooms-to-Go. Not our first time buying furniture from this location in Naples, FL. Our Sales Person, Sahra **, made herself available to us by explaining each product in the patio section very clearly. She was quite knowledgeable about the furniture, She was friendly and very easy with whom to work. We ended up buying two swivel patio chairs and a table from her. We thank her for all of her help and assistance.

The furniture I ordered is gorgeous and high quality. That's not my problem. They would not compromise on ANYTHING! NO military discount for a widow, no discount for door delivery instead of having it put just inside my door... It had to be delivered INSIDE the door. I found the delivery price of over $250 to be excessive so asked if I could pick it up from the warehouse.

We purchased furniture from RTG and was extremely disappointed with both the product quality and the customer service. The furniture is showing signs of defect, the seams came apart within a few months of purchase and because of the poor quality of the fabric when someone sits on the sofas, the fabric also came apart, which are not acceptable given the price and expectations for this brand.

I bought the sectional and love seat from Rooms To Go. Total cost about 4000. It's been only couple of months and already cushions dying out. I even took warranty as they said covers everything. Of course now it doesn't cover. Like I said only few months and feels like stuck as sofa looks ages old. Do not buy furniture from them as the quality is bad and no warranty crap works.

While searching for bed sets, I called Rooms to Go and spoke to Yolanda **, she was so professional. She knows exactly what I was looking for and with her expertise I end up purchasing 2 queen sets from her, I called that a job well done. I'll be back again. Please contunue your good job.

Very disappointed with my furniture purchase. So last year we decided to buy a new sectional. We shopped around and my wife liked the one at Rooms to Go. We were replacing our sectional due to the last one we bought the bonding was wearing off. I had planned to buy the extended plan but when we were going to order the new sectional because it wasn’t in stock the associate gave me a price with the extended plan already added in and told me I had to buy it that way. Now I knew that to be a lie but I planned on buying it anyway, she said I would have to get manager approval to take it off. So I asked her to go talk to her manager, I wanted to see what she would say. She comes back and said he will make an exception if we don’t want it but we really should get it. As I said I wanted it, I specifically told her what happened to our last sectional and I wanted to make sure on a 2k purchase that the bonding would be covered.

I purchased the Beatrice Gray Nightstand, and it was delivered and set-up in September 2024. My mother passed away, so I didn't have time to inspect and assumed the item was new. After a few weeks of returning, I was in the guest room working on my mother obituary. I happen to look and notice a crack in the lower left corner drawer. Nobody has been in this room because I just had moved to this location. This was part of the reason I made the purchase. Making a long story short. They assemble the drawer cracked and now I have to wait 90 days. I will never purchase with Rooms To Go again. I normally purchase furniture at Value City. I thought Rooms To Go had some really nice styles and I'm not taking that away from them. It's just if your items need repairing or replace it takes forever. No need in asking me to call or contact because I've done that already.

I ordered the popular Hello Kitty Vanity Chair. I went into a store and was told to order it online. I did. I ordered it on 12/6 and told it would deliver 7-10 days. Now today no order and no shipment. It’s back ordered until late January/early February. I even called last week asking and was told not to worry that it would be here on time. When I called today, it was simply it won’t be there and do you want to keep the order or cancel. There’s nothing we can do. My advice: don’t ever order from one of their 3rd party vendors because they won’t take responsibility and they won’t make it right. They’ll just ask you if you want to cancel it. Thanks again Go for ruining this Christmas.

Don’t purchase furniture here. 8 hours late on the delivery, poor handling of the furniture, and they left behind trash inside and outside the apartment. Customer service department is dysfunctional… hopping back and forth due to miscommunication internally. They didn’t refund the 150 dollar delivery fee while disregarding all the reasons mentioned above.

I purchased furniture from Rooms to Go December 2024. Within the first three months our pillows went flat on the couch and loveseat. We were having to start flipping them by August. They sent a tech out to look at the furniture and she advised them that we needed replacement seat cushions, and back cushions for both the couch and loveseat. I spoke to the store who told me it could take up to 90 days. We are now in December and I am still waiting, every time I call they keep saying we are just waiting for the shipment. After complaining, it has been four months already now I am being told possibly estimated time of arrival is the end of February 2025. This is getting ridiculous. I will never purchase anything from rooms to go again. The quality is horrible and the customer service is worse. The people are nice, but the company obviously does not care once they get our money.

Rent to own contract is a scam to make you keep paying on poor quality furniture. I bought a bed for my daughter and a playstation 3. I paid most of balance on each only leaving a 500. & 450.00 balance = 950.00. Year later balance is 1000.00 and I have been paying 220.00 per month from July-November. Total paid 1,100.00. I paid more than the monthly payments, where did the money go, it's a total scam.... Am going over with a hidden camera and expose them,

I used buy at Rooms to Go, but the last 2 experiences was really bad, I got 2 different sofas sets in store in Orlando FL, they delivered it in 2 different delivery, the first that brought the small sofa came on the right time, but the sofa had a small damage, when I complained the delivery guy said me to complain with the store, and the other was suppose to be on 18th, so one hour before they said me they wouldn't be able to made the delivery and had no idea when it would happen… all that 5 days before Christmas, so probably I will receive several people at my place with no sofa, my order number is **, I'm soooooooo upset with the rooms to go, I will never buy there again, and I never will recommend them!!! Totally disrespectful with the clients!!!

Sagging couch, bought from RTG 2/2024. They said it is normal wear and tear and are refusing to help me. Order number **. I even have the insurance they sold me. The inspector from RTG said there is nothing they will do and even had to call RTG and answer after they reviewed it over 5 business days.

Never buy any care plan from Rooms to Go especially with Fortegra as they will never replace or repair any damage and you have to call them many times to get disconnected and disappointed, I had a coffee stains on my sofa and I have filed a claim to fix it. Coffee stains are clearly covered under the policy and even Service guy visited to to fix it and suggested this can not be fixed and you can go for replacement. But at the last rooms to go denied my claim saying it's overall discoloration and we can not cover this. As as customer I feel like helpless and thinking why I paid unnecessary money for extended coverage.

I have purchased several rooms of furniture from Rooms To Go on a budget. Cheap price, cheap furniture. The first piece from the Outlet, had a hole in the back of the drawer that was hidden in showroom. Second, I had to have a mattress replaced twice in a year for breakdown beyond acceptable levels, third a sofa/loveseat/recliner set sold and advertised as “top grain leather” that touches body is absolutely NOT LEATHER. I discolored, peeled, cracked and within a year I had to have it exchanged. The new unit...same thing in THREE WEEKS. Anyone that knows leather, knows this is not true leather. False advertising to the max. Will never purchase anything there again. Beware of false claims!!!

Rude! Zero effort to chat or talk about deals/pricing. Customer service 0/10. I will pay more at another store for better service. Not worth having to waste time trying to talk back and forth when no one is willing to assist.

This will be my last purchase ever. Furniture is just a year, material the set you can mix and match pieces. I spent for 4 armchairs, 1 console, and 1 center stand with warranty around $4,000. Warranty was approx $100 each piece, absolutely useless. I have very worn looking Furniture that honestly isn't even sat on too often. I put a claim in and the unhelpful, useless rep called. First tried saying the tech cleaned a stain. The tech came, took pictures, and was out in 5 minutes. I'm told wear is not covered and I would be mailed a replacement part for a console. I'm not a repair person. Don't waste your time or money here!! I've always bought here and never had such lousy service and Furniture. I asked my warranty money be refunded and OH they'll prorate their useless policy. Thieves!!!

Delivery scheduled 1-5pm. Call at 7pm that I am next. Call at 9pm on their way. 10pm I get a call and obvious they only speak Spanish plus I get a text in Spanish saying they are at the road. My husband meets them at the driveway to show them where to go. They take a picture & leave. I call care service next morning and the driver reported it couldn't be delivered because there was no contact. Still waiting for a call back to resolve but seriously thinking of looking elsewhere.

I had a account which I paid on time monthly. I also paid extra. I asked for a increase and they closed my account. I will not recommend them. That's unprofessional. There was no reason for it. I feel it was racist on my behalf.

I wanted to ship my grandma in FL a gift card after the hurricanes. She told me about this store so I was going to send her a gift card since we are in IL. They only send out physical gift cards vs an online code. I was okay with this because online it let me order the card with my credit card and ship it to my grandma's mailing address. Well, it took over a month of us waiting for her to receive it, which she never did. We reached out to the company who said it was en route. Then I noticed on my credit statement they issued me a refund for the amount I paid.. We reached out again and they stated they can only ship the card to the billing address so I needed to ship the card to my house in IL to then mail the card myself to FL. The full ordeal took about 6 weeks start to finish and I was happy to get a refund but the whole process seems slow and archaic. We ended up going with a different company for my Grandma.

Never buy any care plan from Rooms to Go especially with Fortegra as they will never replace or repair any damage and you have to call them 100 times to get disconnected and disappointed, your call will transfer and then they hung up, if it gets connected then you you will be disappointed as they will say it’s cosmetic wear and tear that’s not covered in plan! So why do we pay them?

Thank you Colleen for an all your suggestions and patience in picking out an elegant bedroom set that matches my style and budget. I arrived on Black Friday which was very busy and there were a lot of shoppers in the store yet I received very prompt and excellent service.

I purchased a mattress and foundation from Rooms To Go in Grapevine, TX and arranged for a delivery in Allen. On the Friday afternoon before the scheduled Monday delivery I got an automated call confirming that the delivery would occur Monday some time between 7am and 11am. A delivery as early as 7am was not feasible, the instructions on the automated call said to stay on the line to make any changes which I did. A live person picked up the line and identified himself as "Customer Care". I asked him if he could change the delivery to an afternoon and he said he could not. I asked him to ensure the delivery would be after 9am, he said he could not. He asked me if I wanted to change the date, which would be a week later. I said "yes" as long as he could arrange a delivery anytime after 9am, he said he could not.

The worst company ever! Do not buy a single thing from them, everything is delivered damaged and then you have to go through constant hell of replacements that will also come defective and then service tech will come out and make a verdict that it's not defective and you will be stuck with hob goblin poorly assembled furniture. Ikea is better than this crap. Cardboard boxes are better than RTG crap. And don't be fooled that if you buy expensive stuff, it will not be defective! It's all defective!!!! And for some stupid reason I can't add photos to my review.