Rooms to Go Reviews

Furniture is cheaply made. They have replaced this sofa once for the springs making loud popping noise and the replacement arms don’t match. One arm has more stuffing than the other. As well as the cushion having extra material… Never again. What a mistake going with these people. And the topper! I paid another delivery fee for them to replace their faulty furniture with more faulty furniture.

Pam made my furniture shopping experience effortless. Will be going back for additional furniture!

Last night I traveled over an hour to go to the Rooms To Go in Greenville, SC. I had in mind what couch I wanted to order, I just wanted to see what it looked like in person. I even had a back up couch I wanted in case I didn’t like the original couch I wanted. I honestly wanted this transaction to be an in & out because I knew exactly what I wanted. Upon walking in, I could see straight through the glass windows and seen multiple employees sitting down. No problem. Closing was in 30 mins. As I walked in, about 13 employees looked at me and my boyfriend and not one person even let out a simple “Hello” or “How may I help you”!!! They just looked at us and turned their head to continue their conversations. There were two tables full of people in the store and no one acknowledged us!

Right now, we are in a dilemma with Rooms to Go. We bought a non-powered reclining sofa and loveseat. They both have issues when you recline the footrest, when you pull the lever up. It does not come all the way up. We ordered a cocktail table, and a matching end table as well. The cocktail table was chipped and had some other marks as well. They sent a so-called, "Technician" out, who did not resolve any issue at all. Sprayed some spray lubricant on the spring, did no good at all. Stated, she would order a new spring.

The furniture we purchased in October 2024 is crap. Have had 1 recliner replaced twice, and the newest one broke after only having it less than 2 weeks. Not to mention that the claim was submitted in January 2026, and I was told that the parts were made on demand and it could take up to 4 months. In the meantime, we had to use a recliner that was a fire hazard. The telephone customer service is horrible. We will not buy anything from Rooms to Go again. So disappointed.

Everyone salesman has been great, only thing I would say and it’s not on them. I wish the Cindy Crawford Home Somerset sectional in green was back in stock and selling. Recliners were amazing, the couch was so comfortable and the green was a perfect statement piece in our living room. We wish it would come back!

Rooms To Go is truly one of my favorite furniture stores. Every time I’ve gone in just to look around, I end up falling in love with something. My parents bought a couch from them before, and their delivery was quick and easy, so I already knew they were reliable. Last Thursday, I took my boyfriend and his daughter to Rooms To Go to look for a couch and a bedroom set for her. We saw a few different couch options, but the blue sectional with the chaise immediately stood out. We even went to Hayes to compare, but nothing matched what we saw at Rooms To Go — so we went right back and bought the one we originally loved.

Chair arm missing stuffing in about a 6 inch by 5 inch area. Paid extra for assembly, both the chair and sofa feet put on unevenly, and two are sticking out. Just go to another furniture store.

I find these responses from RTG candid and insincere. It seems that everyone that has a negative issue is told, "We are very sorry and could you please send us your order info" (as if that was not already done). I am willing to bet that they don't do anything about it. I base that on the sheer amount of complaints here. My issue with them is that they are all to happy to sell you something but they are more interested in getting you to sign up for an additional warranty that is NOT honored.

The “service” that I experienced today is absolutely unacceptable. My delivery window was between 12:00 pm - 4:00 pm EST in Marietta, GA. The driver called me at 11:56 a.m. to tell me that they were 25 minutes away and that they were off Austell Rd. I received a text from the driver at 12:20 pm asking me if I wanted them to leave it outside. I was in the car and asked if they could call me. I told them I was on my way and would be there in 15 minutes. They called and said they could only wait 15 minutes. I pulled up behind the driver at 12:33 and they started speeding off! I waved my arms to flag them down and they kept a speeding down the street then laid on their horn as a dog was crossing the street.

Went to the store to look at new furniture. Sales was very nice and we ended up purchasing a lot. We were told our delivery would have everything but one piece of the couch. When the delivery came all piece of our couch were not there except the one piece we were told wouldn't arrive at the same time. When we called to inquire the sales women told us we heard her wrong. My husband and I both didn't hear her wrong! She tried to make it out that we were at fault. We now are waiting another 4 days for the rest of our furniture. We removed everything expecting a new couch. The saleswomen and the store manager both lied to us on the phone. We will never shop there again and will let all our friends know.

Hello, I’m reaching out regarding the repeated cancellation of my orders. Initially, my mother—who lives in another country—attempted to purchase furniture for me as a gift. Despite successfully verifying her identity via phone and providing valid identification, the order was still canceled and flagged as suspicious. Following that, I placed the order myself using my own payment method. However, the order was again canceled, and I was informed that my address has now been blocked.

I purchased this $1494.23 (including tax and delivery) fireplace console via the internet on February 12, 2026. The order was routed to the West Palm Beach, Florida store. The store description said it was Taupe, but the on-line description was listed as brown, which is what I wanted. It arrived almost a month later on March 4, 2026. with various nicks on the console, which we pointed out to the delivery driver and photographed. Rooms To Go denied our offer to just keep the item and receive a discount, stating that “they didn’t like to do that” and that doing so would void our warranty. ?? They said they would have to send another unit. I was hesitant to do so, fearing it would be worse than the one I had, but with no other offer of resolution, I reluctantly agreed. After the delivery crew left, I noticed they had damaged the corner of my wall, which I immediately reported and sent photos to customer care.

I had an excellent experience at Rooms To Go, thanks to Cristhian **. From the moment I walked in, he was professional, friendly, and really took the time to understand what I was looking for. He was knowledgeable about the furniture and helped me find exactly what I needed without making me feel pressured. Cristhian made the whole process smooth and stress-free, answering all my questions and making sure I was confident in my purchase. His customer service was top-tier, and I truly appreciate his patience and attention to detail.

We purchased a 3 piece sofa and a recliner had malfunctioned and scratched our laminate floor. We called numerous times and never a return call but one time. They said “We’ll have someone out this week”. 2 years later still nothing. Terrible customer service at this location.

Warranty is terrible and customer service is even worse. They will tell you that you are a liar and they supposedly recorded what they said and listened to it. I asked for a copy and all of the sudden they can’t give it out. Will never do business with them again.

My name is Dr. Allison **. Last week I ordered and paid for 10 chairs, Order #**. All 10 chairs damaged with chipped paint. I refused to sign for them. The delivery driver Jose was excellent. I give him 5 stars. I am extremely upset that RTG sold me 10 chairs that all are damaged. I need them replaced this Saturday afternoon 12- 5 pm window before my Easter Dinner this Sunday AND I need my delivery fee of $169 refunded for my inconvenience and frustration.

I ordered the Casselwood Black Sofa in November and about two months later I realized it was leaning. I looked underneath and saw the middle support leg was bent so I contacted customer service and was told I needed to go thru the special order department. They sent me a new leg which did not resolve the issue because apparently the wood support where the leg screws into is what is actually broken. I contacted special orders again and they said they reached out to the vendor. It's been 2 weeks and no one will respond to me. I even reached out to the vendor but they said they can't help me. It's extremely frustrating to be paying for a new couch that is currently being held up by two stacks of books.

I have been shopping for a sofa since the beginning of the year. In January, I visited rooms to go on Glenwood Avenue in Raleigh, North Carolina. Eric was my sales associate and I was pleased with his presentation. At that time, I was not ready to place my order, but I reassured him that I would return. I noticed when I went to Rooms to Go website that there was a price reduction on the Sofa east end and a Sofa Copenhagen that was listed as unavailable in my region. I returned to the store yesterday ready to place my order due to the reduction on price, but after arriving and I question Eric on the availability of the Copenhagen, he informed me that it was available.

I purchased the Huntington Sectional by Drew & Jonathan from Rooms To Go for a little over $4,000, expecting a high-quality leather sectional that matched what I saw in the showroom. Unfortunately, my experience has been incredibly disappointing from start to finish. The initial sectional I received had visibly crooked stitching. Thinking it was a one-off issue, I went through three separate replacements — and every single one had the same problem. At that point, someone from the Resolutions team finally acknowledged that crooked stitching is a known issue with this particular model, which is extremely concerning.

I wrote a review back in July 2024 and changed it a couple days ago with a 1 star review. I bought a chair and sofa with an extension 3 year warranty. The chair had a flaw so they fixed that immediately since it was just delivered, the Sofa is not even 2 years old and peeling. After they read my last review they responded saying anything they can do to help. We just called them and they said that it's a 1 year warranty totally ignoring that I bought a 3 year extension. They're claiming it's wear and tear. Real leather does not peel like this just sitting on the couch. DON'T WASTE YOUR MONEY ON AN EXTENDED WARRANTY OR BUY ANYTHING THERE.. IT'S JUNK.

I’m extremely disappointed with my experience with Rooms To Go. I purchased a sofa from them, and after normal use, it caused visible, permanent damage to my flooring in the exact areas where the sofa was placed (see photos). These are not minor marks—these are deep stains/pressure damage that cannot be removed, effectively ruining sections of my floor. When I contacted the store and customer service, I expected them to stand behind their product. Instead, they refused to take responsibility, offering no meaningful solution, no repair, and no accountability.

If I could give them no stars that would be my go to. I have taken my time going back and forth to the store 9500 Scenic Drive, New port Richey, FL making sure the furniture I needed would work in my home as I needed a lot of new things. I kept going to the same sale person whom was very nice. All was going well even though I had to wait longer than I wanted to get some of the bigger items like the sofa set and King size bed.

Don't purchase from Rooms to Go.... 20,000$ worth of furniture bought in the last few years and they won't cover a 299.00 piece after paying hundreds for extended warranty! Will take my business elsewhere!

I purchased a top of the line Baselogic Platinum adjustable bed frame and Sterns & Foster Lux Estate collection mattress in September 2025. In October RTG inspected the mattress. Result, mattress sunk 2". A replacement mattress was delivered in November. By December the new S&F mattress sunk 2". Return RTG showroom for a new mattress resulting in an additional $450 for a Beautyrest mattress. By January that mattress sunk 2". Maybe it's the base. RTG does not service the product. Several calls to the manufacturer Baselogic results in a tech inspection requiring parts. Manufacturer did not notify me of the results.

We purchased an outdoor patio set from Rooms to Go and we had a wonderful experience. Our salesperson Eric was so knowledgeable and very helpful. He gave us every option available and so we could make an informed purchase.

Daniel ** has the best customer Service. He’s friendly and well knowledgeable. He was there to help us every step of the way. I would highly recommend him the next time you come to The sunrise location.

1-Star Review – Unsafe Delivery & Incomplete Resolution. I had a very disappointing experience with Rooms To Go regarding a recent dresser delivery. My delivery was scheduled between 3 PM and 8 PM, but the team did not arrive until around 10 PM. I was told I would receive a 30-minute call ahead, which never happened. Because of this, I paid someone to assist me who had already left, resulting in unnecessary out-of-pocket expenses. When the delivery team arrived, they refused to place the dresser just inside my home and instead positioned it in a way that blocked my entry door, creating a serious safety concern. When I attempted to resolve the issue, the supervisor was dismissive and unprofessional.

Update to my review. Rooms to Go made good on the recliner I bought. They did an exchange of my broke Lazboy. Which really surprised me. I thought that was very nice. I thank you guys for doing that. The store is very nice and so are the workers. I will reconsider shopping at this store. Thank you very much to all involved to make that happen.

However, when I actually needed to file a claim, the experience was disappointing. The process was slow, unclear, and ultimately unhelpful. My claim was delayed, passed between departments, and lacked proper support or clear communication. The customer service was equally frustrating. It was very difficult to reach someone who could genuinely assist, and instead of resolving the issue, they kept redirecting me to the warranty company. It felt like no one was willing to take ownership of the problem.

I am very frustrated and disappointed with my experience. My order (**) was purchased on March 7, and until now it has still not been delivered. The delivery has already been rescheduled three times, which has caused significant inconvenience for my family, especially since we have already moved into our home expecting the furniture to arrive as scheduled. It is upsetting to continue waiting without clear resolution or reliable delivery. I kindly ask for immediate action to complete my delivery as soon as possible and provide accurate communication moving forward. I hope this issue can be resolved promptly.

I bought a dual POWERED recliner from the RTG Outlet. The salesman demonstrated that the recliner was in fact powered. Unfortunately, RTGO couldn't be bothered including the power cord for the recliner. When I called to report the missing cord, I was asked to make the 110-mile return trip to the RTG Outlet. I asked for the cord to be overnighted (reasonable request) but our salesman ghosted us and while we were awaiting his reply (which never came), someone in customer disservice decide to snail mail the cord, leaving me to sit on a dead recliner for a week.

The delivery driver kept saying that he needs pictures of the furniture. I greeted the Maybin logistics box truck for Rooms to Go exchange. My Furniture had internal trouble. The arms on chair kept coming loose and the stitching on the upper back was creased. Looked like it was re-sewn together. The rooms to go customer service sent a man out who told customer service to order a new back for the recliner, and new arm cushions for the sofa. When I called to say how nice the service tech was they told me that customer service wanted to exchange for newer not damaged furniture. They gave me order #**. Said Tuesday 3-17-2026 9:00 to 1:00pm deliver exchange, the driver today said he needed pictures. I had the furniture ready. I politely responded, "This is the sofa, this is the reclining chair." The driver kept repeating he needs pictures. I explained the problem was internal. "Please sir. Take pictures. I understand."

Kaitlyn at Rooms To Go provided outstanding customer service. We explained what we were looking for in a TV console, and there was absolutely no pressure. She let us browse, and after a few minutes she approached us, answered all of our questions, and was extremely helpful. We ended up walking out with a new dining room set, bedroom set, and TV console. Great experience overall!

ENGLISH: I bought a living room set on 03/08/2025 at Rooms To Go (RTG) with a 3-year warranty from Guardian Protection Products (GPP). On 02/02/2026, a pet soiled the sofa, and it smells bad. I called GPP, and they said they would send someone to clean it. They came, but it didn't work. They told me to request a complete sofa replacement. Now, no one answers calls; they hang up, etc. Neither GPP nor Rooms To Go responds or offers any help. I spoke ij person with RTG’s local manager-store #1901, Romadam ** on 03/09/26, and he assured me that he would resolve my case by 03/14/26. He never called, and he never resolved anything. This is a farce, a disgrace, a robbery, a scam.

In November 2025, I purchased two Therapedic Mystic mattresses (one King, one Queen) from Rooms To Go under a "BOGO" promotion. While the initial sales experience was positive—with the salesperson assuring me that the warranty and return policy were straightforward—the product and customer service have since been a nightmare.

Walked into Rooms to Go to purchase a sofa bed that I had my eye on and the customer service person Kevin was so rushing us, rude, and when we mentioned seeing one at Ashley he told us to go there instead! We’ll, we did and had a great experience and an amazing deal!!!

Love the designs but will not purchase anything else from Rooms to Go, this is my second sofa purchase and both are made horribly. Tried to give them another chance, pay more including sleeper for better support but wrong move, the frame make a popping & squeaky noise, it's only me so I can imagine if family was around all of the time. Sheesh. Hopefully I can get better quality , better and stable frame work after the second tech arrives. Definitely WOULD NOT RECOMMEND.

My experience with Rooms To Go has been extremely frustrating, mainly because of their customer service and the Fortegra protection plan they push during checkout. When purchasing furniture, the salesperson strongly encouraged me to buy the insurance through Fortegra, claiming it would protect the furniture from damage and give peace of mind. However, when an issue actually came up, and I tried to use the warranty, the process was a nightmare. The claim was either delayed, denied, or passed around between departments with no real help or clear answers.

My husband and I bought many Rooms to Go products before he died of service connected ALS in 2020. Nothing was good and we knew we were sold rubbish.. When he passed it took me 3 years of grief to finally buy a sectional...With my friend's approval.. I should have known better.. It was never set up as my home was like a hospital ..When eventually it was set up I was devastated..It was supposed to have a chaise..It was torn at the back chair.. I have called and no one cares.. It's so badly made I cannot bear it in my home and will give it away or sell.. I will NEVER EVER BUY FROM RTG EVER AGAIN!

Rooms to Go is absurd. They put 2 duplicate end pieces of my couch on the truck and the best they can do is make me wait another week to get a new piece delivered after already waiting 3 weeks. Pitiful on their part that you pay for delivery and you don’t even get what you paid for.

I ordered a Loveseat sofa, couch, and ottoman, at the end of January. My order arrived February 23 or 24th. I am now three weeks in, and I still do not have my full furniture set. Each time the delivery came, the items were damaged.

I waited to write this review to give ourselves time to really sit with the couch we bought. However, I will say that I did try to return the couch within the first month because I knew that I had been sold a couch that wouldn't holdup to my needs. Which I was told very rudely, that Rooms to Go doesn't do returns. Overall, the couch is not bad, however, every little thing that happens to this couch you will see. We have animals and told the salesman our reservation about getting a leather couch, to which he told us there is no way they can damage a leather couch.

I bought the black 3pc Encore sectional for 5K last year. It haven’t even been 6 months & already it’s an electrical issue. I spoke with RTG reps on multiple occasions started in January. Well according to them it can take up to 90 DAYS for the part to arrive. Fast forward to today they tell me the manufacturer is no longer making these parts so I can pick out another living room set or keep this one as is & they will take $400 Off $5000 4/10. Don’t recommend smh.

We purchased a couch which was scheduled for delivery from 7am-11am, this was communicated via email and text several times over several days which allowed us to make work arrangements and move appointments to meet this window. DAY OF DELIVERY I GET A TEXT THAT THE TIME CHANGED TO 1PM-400PM, COMPLETELY UNACCEPTABLE, THE COMPANY IS DISORGANIZED AND COMPLETELY VOID OF CUSTOMER SERVICE.

Very disappointed with Rooms To Go. I bought a full living room set (sofa, loveseat, chair, ottoman) only 1 year and 5 months ago, and after just one year the springs became loose. The furniture now sinks so badly it’s hard to get up. I had two service visits and was told “nothing is broken,” so my claim was denied. Apparently sagging and loss of support don’t count. They push you to buy their protection plan but when you actually need it, it covers nothing. Now I’m stuck paying for furniture I have to replace. Completely unacceptable quality and service.

I hate this store!! NEVER AGAIN!! I spent OVER $2,000.00 on a bedroom set just to be inconvenienced by having to return the dresser and chest. This is the 3rd time and they sent me the same dresser back retouched and you can literally smell it!! Customer service is no help at all.

Recently purchased a round 56" kitchen table and 4 chair set. We have immediately encountered quality issues and frustrating response to our issues. We purchased an extended warranty that does not appear to be helpful. Although this set if brand new and yet to be paid for, we are already regretting our purchase. Cannot recommend Rooms To Go and will not purchase from them again.

Real simple... Spent about $8,000 on their Shaquille O'Neal stereo furniture/massaging recliners. Big mistake, all the reviews said not do it, that customer service is horrible when you have a problem. And the reviews were right. They basically told me that they don't bring parts because it could waste the driver's time if it's not the right part. So they really don't care if you have to take off work waiting their time frame window and then when things are not fixed go through the same process again and basically they just tell you that's the way they do things.

My couch wasn’t delivered!! Apparently the driver stated he couldn’t find my apartment even though instructions were provided. How is he even a delivery driver if he can’t follow simple instructions?? Does he not have GPS?? Once I got ahold of someone, they said they would call dispatch and have the driver come back. 2 1/2 hours later still nothing so I call back again. This time I was told that the driver can’t come back and that I’d have to reschedule. At this point I was extremely upset and said I wanted to cancel the whole order. I was then informed that the order couldn’t be canceled until the furniture arrived back at the warehouse. Absolutely unacceptable!!! You have the worst customer service ever and zero sympathy from anyone I spoke with today!!!

We purchased our two manual reclining sofas and one dual power reclining loveseat, all were the Meadow Park brand in their Cobalt color. Our purchase date was October 13, 2025 at their Macon, GA store. Our sales person was super, store was good, furniture delivered as scheduled. Comfort is good and all electronics and mechanics are working fine. However, we are beginning to notice unusual and unexpected wear on the fabric, on the loveseat. It’s looking more like it’s years old versus only a few months! We’re concerned how the fabric will be months from now.

Updated on 02/26/2026: So Rooms To Go responded to my review. They still won't honor my warranty and on top of that they won't give me a discount on a new couch. This is soooo bad. After all the business I have given them. Please do not buy furniture from this store with the warranty. You are wasting your money.

I am so disappointed in RTG. I was excited to shop online because I am a disabled vet. The delivery is scheduled for March 19th, really. I am going to shop at Ashley and see if I can get something delivered in a reasonable amount of time. Then I'm going to cancel my RTG order.

⭐⭐⭐⭐⭐. We had a great experience working with Elizabeth ** at Rooms To Go. She was friendly, knowledgeable about the products, and made our visit both pleasant and satisfying. She listened to what we wanted and helped us find exactly what we were looking for. We were in and out of the store quickly with everything we needed. Thank you, Elizabeth, for such excellent

My experience from store to purchase was great. Salesman was a salesman. He sold us the couch. We found the one we wanted, sat on it, it was nice and cozy at the store. Salesman discussed the cushioning and how it is specially made to hold up longer. Only difference in our order was the color of fabric. It was delivered and set up professionally. Once having the chance to relax and enjoy our new 2600.00 dollar purchase, it feels like I’m sitting on crinkly paper. Every time we move it’s like plastic. I hate it. The stuffing inside the cushions are covered with this white plastic. By the way the cushion inside is basic foam. Nothing special as advertised. I looked for 5 months for the right couch and was so excited to receive it. This is such a huge disappointment.

Overall, I was very disappointed with my shopping experience. We bought and paid for a bedroom set and after following up for 3 days in a row we were told that the set was not available and could not be shipped to us. The sales person shared there was a computer glitch and if I called back the next day it would be get straightened out after a manager gave the override. 3 days later we were told the item could not be delivered.

I received my Cindy Crawford Bellingham ottoman with a broken leg, and you can't even push it to move it or it sounds like it is going to break. Makes a terrible squeaking noise. Very disappointed. For the price you would think it would be solidly built.

I purchased bedroom set, mattresses, dining room and living room from RTG. I had issues with the adjustable bed, kitchen table and the living room couch. Despite purchasing the warranty, RTG did NOTHING to help with any of the quality issues experienced. My white leather couch had blue/black circular streaks which cannot be removed. I have no clue how they got there. It seems that the leather dye is coming off causing underlying color to bleed through the leather. They did nothing for me - I spent thousands of dollars at RTG and they do not stand behind their furniture NOR the warranty which seems to cover everything except my couch issue.

My wife and I had the good fortune to have Wendy ** as our salesperson at the Covington, La. store recently. She was knowledgeable, professional and very personable. She made for a truly seamless and enjoyable sales experience. She answered all our questions and was very patient. I would highly recommend her if you are in the market for new furniture!

If I could give a negative star review, I would!!! Rooms to Go is a scam! My 77-year-old mother bought a $4000 mattress in November 2025. When the mattress arrived, it had waves. We called customer service, and they sent out a service tech to look at the mattress and eventually, they replaced it. My mom received the second mattress, and dang it, it had a big wave in the middle of the mattress.

I purchased a mattress from rooms to go. In less that 4 months mattress caved in on either side. I upgraded to another mattress, double in price and same exact thing happen in less than 4 months. I'm being told now that rooms to go will ONLY swap for another mattress. WHY would I want to do this when there is an obvious quality issue? BEWARE purchasing mattresses form rooms to go.

Sorry but just True! The worse experience ever. Lost everything I owned in Ian Flood, took almost two years to get back in our home; I decided to buy all my furniture from Rooms To Go. My store sales rep was Ethan, very nice young man who walked me through the entire store until I finished. Over $12,000.00 in furniture and some two hours later it was all set. I received my furniture- They delivered and setup- great. Not quite a year later my bed headboard showed a defect. Then they tell me it is not covered because it was just over a year even though I had been contacting them prior to a year.

We purchased a living room couch set for several thousand dollars. As soon as the extended warranty we paid for expired, the sits began to sink. I cannot sit in for anytime longer than a few minutes, my back is hurt. Don't buy here. Don't buy the extended warranty. Quality of the products is overwhelmingly low.

This is the worst store that you could ever deal with. I ordered my quote furniture that sounds wrap was very unprofessional. Didn’t understand the product and did not know how to explain to me what I was getting once I got it. I was supposed to get a nightstand that I was not aware of, then they dropped them in front of my door and left it. This was the worst I’ve ever dealt with in my life, buying furniture. Highly recommend you to stay away from this store because they are liars and they don’t stand by what they do.

We bought a 2 piece "Antonin Leather Reclining Sofa" from Rooms To Go, and within an incredibly short amount of time it began staining from normal, everyday use. Simply sitting on the couch causes permanent discoloration. Even areas that are not being sat on or touched have developed stains. We contacted Rooms To Go expecting assistance, as this is clearly defective material or extremely poor-quality leather. Instead, we were shocked by their response. We were told there is “nothing they can do,” and the issue was implied to be our fault.

Very disappointing experience. DO NOT BUY EXTENDED WARRANTY. It is a scam. I bought a sofa and added the extended warranty, and I assumed I was covered against a potential poor quality product, which ended up being that! After few months of use, it showed defects. Called RTG and the sofa got repaired, just to show again the same problem soon after that. After multiple calls and a couple of additional attempts to have it repaired, RTG rep came and submitted request for replacement. The final decision was not to replace the defective sofa because it was already “repaired”, and when asked to have it repaired again, it was denied by the warranty company, arguing that it was a problem to be solved by RTG. I will never come to this store again.

The most terrible experience I’ve ever had with a furniture company. We ordered a full bedroom suite over $4000 and it was delivered to our brand new home damaged. We were asked to set up another day to have the new furniture replaced. I took off another day at work, met the guys, they unpacked the furniture and it was also damaged, actually looked like it had been used or came out of someone else’s house. They left the furniture and we had to set up yet another day, same thing happened again on the third try and the fourth on the fourth.

Good Evening, My name is Michele, I'm writing a beautiful experience that I encounter with Naheda ** at your Gretna Location in New Orleans, she was very attentive to our needs and made sure that all our needs were met, she exemplifies the epitome of taking care of the customer!! Naheda was very professional and knowledgeable about the furniture in the store, I highly recommend that you give her a raise because she is so worth it!! Continue to keep employees like Naheda employed in your store and we will always come back, I truly enjoyed her experience. Sign Michele H.

Don't waste your money with Rooms to Go. The material of their sofas is of very poor quality. In less than two months, the sofa already had problems, and they just tell you it's due to normal wear and tear and refuse to fix anything.

Rooms to Go salesman, John ** in Greensboro, NC, kept adding extended Warranty to invoice despite my telling him 3 times I did not want. John sent me a text stating my purchase would be a total of $2,866.49, but when I got the Rooms to Go credit card statement it stated the purchase price was $3,992.11. I called John 3 times, he never returned my calls. I spoke to the Store manager, Paul, who told me a lady that handles billing would call me the next business day, but 4 days later and no return call. BEWARE! This company and sales staff are not to be trusted! Buy elsewhere or risk being ripped off.

Shoutout to Travis, who helped turn a negative situation into a positive one! He went above and beyond to turn my frown into a smile as he helped me navigate through a Guardian Protection Plan maze! Without his help, my situation would probably not have ended well! Thanks Travis! You are an asset to Rooms To Go!

Bought two cream colored powered recliners in October 2025. In December of that year we noticed that on one of those chairs that both arms started to show dark spots on them. It looks like the cream stain was wearing off. We had a technician come out the first week of January 2026 to see what could be done. The technician said that he would write up a report and we would hear back in about 5 days. About a week later we received a phone call from Rooms To Go. Saying we needed to call the Extended Warranty Company about the claim. I spoke to a representative on 01/15/2026 from the extended warranty company and told them what Rooms to Go had told me and that they should have them send a copy of the report to them so as not to have someone from there company to come back out and look at the chair.

My husband's electric recliner broke after only 3 months of having it. The serviceman said he had to order a part. I had to call the store three different times to get any information. First time, they said the part had been ordered and will arrive in 3-5 business days, but please note the day the part was ordered was a week and a half from when the serviceman came to my house. Second time, I was told to call back when the part arrived. Third time, I was told the part may not be available right now causing the delay, and it may be up to 90 days before it arrived. Note: I had to call each time to check the status. There was zero follow up from the store.

I bought bedroom furniture at Rooms to Go. Go, including a mirror sand, nightstand, etc. at the end of 2024. I left immediately to work overseas and returned after one year manufacturing warranty expired. Once I was back, I discovered that the mirror sand and one of the nightstands had issues, such as small holes, scratching, drawers not closing, etc. I went to speak to their store customer service in Clearwater. I was given a custom care phone number. I called and they sent a technician to look at the issues. I was told I will be contacted soon. Since, I did not hear from them, I called and was told the nightstand and mirror sand need to be replaced and they can't do anything since the one year expired. I tried to explain and make my case which is unique but to no avail.

I DO NOT recommend Eric Church furniture. It is overpriced for the quality. We purchased a 3 piece set of living room set with 2 pieces having electronic reclining feature. Literally 2 months after our warranty expired the motor simply stopped on one side of the main piece we use. So we have a 3 thousand dollar piece of junk that we are now going to be out of pocket for a motor. The leather-ish is thin and cheap and has come off by normal use. It looks nice but quality is crap and it's not even comfortable to sit on long term which you realize after you've bought it. This motor should have an extended warranty of its own and should last more than barely 3 years for the price. I just paid this furniture off 2 days before it went out. Waste of warranty which should be refunded since we didn't get to use it! Unhappy customer! Crappy made product!

Purchased the Goodwin gray Sofa & Loveseat back in April 2025 but due to it being on backorder didn't receive it until June 2025 which was absolutely fine because we loved it so much we were willing to wait. However from the day we received it we have been dealing with feathers poking you to from the seat cushions and also the decorative pillows it comes with to the point you have to locate it with your finger and literally pull it out... after dealing with this issue for months we called customer service just to be told this is "normal" are you kidding me?!?! And there is nothing they can do as this is "normal wear and tear"... I am very dissatisfied with this business and furniture.

I purchased a "top grain leather" living room set at Rooms To Go. The color was suppose to be ice and looks very white in their showroom. However my set is beige, and not at all what I expected. The quality is beyond terrible. Sit on it once, and all of the "leather" puddles. This is my 5th leather set, and no other set looked so terrible even after years of use. The furniture reeks of cheap plastic chemicals. No leather smell whatsoever. A furniture technician came to our home to address the puddling, and he said that this is a very common complaint. He told me that basically what I paid thousands of dollars for is pleather, that there may be a small percentage of real leather, but certainly not much. There is no leather grain. No leather smell or feel. Real leather would not wrinkle and puddle the very first time you sit on it. We could not be more disappointed. We feel lied to and scammed.

Bought brand new house. All new furniture all RTG top of line. About thirty thousand dollars worth to be exact. Bought the sound couches and battery packs. The installers never have hooked up the raffle battery system so they left them. If your employees can’t hook them up there rtg how and the hell are a home owner suppose to!! So I spent nearly 500$ on stuff sitting in a box. How is that right?

Do NOT ever buy anything from Rooms to Go. We purchased the Cindy Crawford Sleeper Sectional and the movers damaged the chaise piece trying to fit it into the elevator. It didn’t fit in the elevator so they left it damaged in the service entry downstairs and didn’t tell me it was damaged. These movers were a ABSOLUTE MESS even our doorman said they were "clowns". The piece they did successfully move into our apartment I witnessed them shoving around and was concerned they would damage the walls in the hallway.

Caveat Emptor when buying from Rooms to Go. (I am leaving names out purposely). The buying experience was good, it is the after service that leaves you wondering. We purchased a family room set on Black Friday 11/28, with electric functions, feet/back, lumbar and head, delivery was not until 12/18, okay busy time, no big rush. The delivery team was fantastic, everything worked. Sadly that night the head portion of the chair stopped working in the "Out position" I checked to make sure everything was still connected and even unplugged and plugged back in (thinking it might reset) no joy, the next morning we called 12/19 for warranty, was told the earliest the tech could come out was 12/26, nothing earlier I asked, sorry no was the reply.

Today I received my recliner that was purchased and delivered by Rooms To Go. Once the recliner was removed from the shipping container, I noticed a cut located on the right arm of the recliner. The delivery personnel and I took pictures of the damaged recliner. He informed me that I needed to contact rooms to go myself. I contacted rooms to go Customer Service and informed them of the damage. I was informed it would be replaced by the 24 or 26 of December. I stated to the customer service representative, "If you discount the price of the recliner I would consider keeping it." I was placed on hold for about two or three minutes.

I will never purchase from Rooms To Go again. I Got my wife a Armoire for Christmas. I opened the box and, the first part I pulled out was broken in half. No damage to the box. Rooms to go has done nothing. I feel like I am out $492 dollars. I purchased it December 13th and, going into the new year with no FIX!

This past September I had a lot of furniture delivered by RTG drivers were Jainie and Astor. They damaged my floor on my staircase. Being nice they asked me not to notify RTG because they would be laid off and they would repair it! Obviously they never did. They have ignored my calls and messages! I know it’s beyond the 72 hour window but I just need to have these drivers aware you cannot conduct business this way. In the meantime I will notify BBB with these gentlemen’s names and various social media platforms not to have your delivery by these men!!

Rooms to Go close my account stating there were two returns and it was because l didn't enter my routing number or account number correctly. After my account information was fixed and fixed 11 days before the due date, payment was received. I started this account in September and they closed it December 29, 2026. I wasn't never 30 days late.

My sofa is less than 3 years old and the spring is broken. No biggie, it's still under warranty, so I called and was asked, "How long have you been knowing the spring was bad?" I said, "about 2 months." I was then told that this would not be covered because "if you report an issue and you have been knowing about it for over 30-days, then we won't cover anything." So let me get this right, my sofa is still under warranty, but because I did not report the broken spring in 30-days or less, you all won't cover." She said, "that is correct."

Received recliner chair and after 34 days the chair is bottoming out and makes a cracking sound when in motion. Horrible quality. Tech came out and said it’s normal. I don’t see how a chair bottoming out and crackling is normal.

Rooms to Go sold me furniture that was infested with powder post beetles. My home was just renovated and every single piece of furniture and anything with wood including other furniture, cabinetry and even the framing is now at risk long term per pest control. The source was 100 confirmed and removed from the property by myself. Rooms to go then let it sit in my garage for 2 more days before evaluating it. I had to throw away tons of other items with any wood like materials in proximity to the furniture causing further financial loss. I am now going to be living in fear that this will cause further damage in the future.

The furniture was purchased June 6 2024. Order # **. Purchase price $4100.00. We bought this furniture set for newly built house. The salesman stated that the service plan covered motorized parts only so we passed. He stated that the modular 2 is the best quality of furniture in the store and we wouldn't have any problems. So we Purchased the furniture. Weeks into the having the furniture I noticed the material was loose and wrinkle. It got worse along with the circular part of the modular making creaks and cracking sounds when you sit down. Finally decided to call Rooms to Go. After begging and pleading they sent someone to do a service call however I forgot to mention that the circular part was popping, cracking and creaking. So the technician agreed that the cushions malfunctioned and replaced certain cushions.

⭐️ ZERO STARS IF I COULD. ⭐️ Rooms To Go has been, without question, the absolute worst furniture purchase and delivery experience I have ever had. First, be warned: most items in their store are not readily available. Almost everything has a delivery window of one to three months, so if you need furniture anytime soon, do not shop here. We purchased our sofa at the end of November and chose this specific set only because we were promised a delivery date of December 10th.

1. I Document Everything: Take pictures/videos and note times/names.

Bought warranty with my furniture. Cushions started collapsing. Contacted them, they ask me to send pictures so I did. Told me someone would contact me to set a time to come look at it, no one ever reached out. Then I Contacted them again and still haven't heard from anyone. That been a year ago. Will never buy from them again. They need too give me my money i paid for warranty. My suggestion is don't buy from them.

The delivery team which came to house was horrible an unprofessional. They were on their phones (with ear buds) the entire time talking to whom ever not paying attention to me. While the furniture was put together, it was just left and not put into place. I had to ask one of the installers if he had the hardware to finish and his response, yea I always forget this part. Heck, he even asked to arrange the chairs so he could put together the furniture without bending over. plastic and foam was not completely removed. we purchased the Sound Tech by Shaq set and was not instructed on how to set it up or given any manuals. Worse that all of this, they let the plastic and foam from the unload blow down the street in the neighborhood and did not get it or care, I had to pick it up and dispose of. All of this is associated with the Baton Rouge Louisiana store, Store #: 608 Order # **

Dishonest management! They would not honor the return policy written on the receipt. The bed that was delivered was much firmer than the one we chose in the store. They did the bait and switch. Buyer beware! Do not trust this company!

Let me just tell you what.... I ordered furniture that was in stock in August and it got sold a week before delivery. When asked what could be done to make this situation right, the store manager never took accountability. I received my items on October 31. They arrived with the dresser (which the tracks were warped) and the wrong size bed, had to wait another week for my disabled son's bed to arrive. They still have not come back out to fix his new dresser. The manager in this store is the most inconsiderate and unbothered person I have ever encountered. I loved my sales rep Sulay. It's sad that everyone seems to have a bad experience at some point or another with RTG.

My name is Oscar **. I live in Spring Hill Florida and the store I purchased from is Port Ritchie. In short, I am writing this to warn other customers of their cheaply made furniture and their customer service will never get back to you so if you’re going to wait for a phone call do not hold your breath. My wife and I purchased two end tables and a cocktail table and after over a month, we finally get it delivered and the first box they open was broken. The end table was bashed in on the side. I told the truck delivery man to put it back in the truck because this is not my first But my last purchased in the store. Two days after I purchased it they cash my check. Over a month later they delivered it. Now I have to wait an undetermined amount of time for a refund because I will never shop there again.

** provided us with exceptional service. He took his time to offer us several options until we were able to satisfactorily select what we were looking for. We truly appreciate his time and attention, and through this review we give our highest recommendation to ** at (store 111) located at 900 w Osceola Pw Kissimmee FL 34758 ATT **

It was an excellent experience working with Renee at the store in Covington, LA. She was able to collaborate with me through text throughout the entire process. From merchandise descriptions to pictures of the product in a setup. Renee has gone above and beyond what it means to represent customer service. Her expertise and experience in the business will continue to be a great asset to the company. Excellent job, Renee.

I order decoration stuff. I received it broken so bad. They send it without any protection. I called agent told me send email to them with picture. I send email and call everyday no one respond. I go back to customer service agent told me it's not their job. I need refund or replacement. Worse experience ever. Other retailers try so hard to replace broken stuff.

The leather dye color started fading 8 months on the expensive leather lounge chair. Warranty and Customer service was no help with the matter. Possibly the worse leather furniture I have ever purchased in my life.

I purchased a brand new Parker sofa bed with Edwin ** and he was very knowledgeable and professional. Mr. ** has given all the options and being very helpful. I strong advise to go to Rooms to Go and see Mr **. Thanks.

Edmund **, assistant manager at Rooms to Go Kids, Wesley Chapel, FL, did not offer to get me another supervisor to consider not charging me more money to rectify a trundle bed not fitting into my furniture. The delivery people dropped the bed off and told me I had 90 days to return, asked me for bottled water and skated out. A customer service person told me they would call me right away on Friday, November 21, 2025, to rectify. Saturday passed and no call. Sunday I called and the salesperson told me nobody called her. She told me that there were no thinner mattresses. Then I ordered one online through Amazon waiting on hold for her to check what could be done as the mattress did not fit. Then she comes back "yes we do have a 6" for $125 .. $69 less than the one I purchased." Great, "give me that."

Customer service is terrible and the furniture that was delivered was even worse. The couches were so hard and felt completely different than in the showroom and no recourse. Never again a customer of RTG.

I will NEVER purchase furniture from Rooms To Go again. I bought the only bedroom set that was made with real wood. When I received the furniture the dresser and one nightstand had to be replaced or fixed. Since then (still within warranty) my bed frame broke and well as the leg off of the dresser. I spent way too much on this purchase for all of the items (except one nightstand and the wardrobe) to be broken before the first year of ownership had even passed.

We purchased a dining room set, two complete living room sets. Well our dining room set came with a bench that seats three people. This bench has had to be replaced three times. This last time we went to the San Antonio store. We asked to switch the bench for three seats. After an hour or so the sales associate Joey came back and said that he had found our set under a different stock number. He then said the table was now on sale and for our heartache he would trade out the whole set with 8 chairs like we needed. Well he also said he was throwing in a pillow, a $200 pillow. When the new items arrived two chairs were missing. We found out he cancelled the transaction to get a full commission on a new sale. We are now short two seats for the holiday and stuck with a new amount of payment. This should be investigated.

Purchased modern red villa 62 inch red console. Finish on console is extremely weak -- putting a normal sound bar on the top created permanent dent in the surface. Customer service sent a technician that took pictures but no resolution was offered. I will never purchase from this company again and will actively dissuade others from doing so as well.

I will never buy furniture from Rooms To Go again. The customer service has been even worse!!!! Terrible!!!! The delivery took a long time and even arrived in multiple shipments. We bought a sofa set before Labor Day, and the final piece didn’t get delivered until after Thanksgiving—past Black Friday! Unbelievable. Their customer service is terrible and never responds.

I purchased a sofa and 1/2 chair on October 2023. It was suggested by the salesperson to purchase the warranty because something always happens, stains, etc. I called today to make a claim regarding sofa cushions that pilling and a couple of stains on the 1/2 chair that I can't remove, even with the solution they gave me. After taking my information and keeping me on hold to check if I was covered, they told me that nothing I mentioned was covered. I was livid. He said I should read the service contract and that stains have to be reported within 30 days. What a bunch of bull. So, don't buy furniture at Rooms To Go and if you do, don't spend money on the service contract. It's a waste of money. I should have known, none of those warranties ever pay up.

I purchased several items the last couple of months. Some in store and some online. One of the online items was a off white linen bedding set. It arrived and upon unzipping the bag it was in, you could see that it had been sitting quite a while somewhere hot as the black zipper had bled all around the bedding where the zipper touched. Unfortunately this black mark is in the middle of the bedding. I immediately reached out to online sales. The informed me I had to email special_orders@roomstogo.com. I was to include my order number.

We bought a beautiful leather sectional and within a month I had them come look at it because when you sat in the recliner it had a huge gap between the seat and the back of the recliner, they added more stuffing and that help for a while, had to call them back because it got worse and all the seats on the sectional are doing the same thing, needless to say they refused to warranty it and said it was due to neglect and abuse. It is just my husband and myself in the home and occasionally our family visits. There was no neglect or abuse, just every day normal use. We have not had this a full year yet and it is breaking down badly and it is most likely not even going to last until I get it paid for! I am toughly dissatisfied with the warranty and the treatment we have received. We spent almost 7K on our furniture and deserve better than this... I will not recommend their products to anyone. Sales staff was amazing other than that RUN!

Size, you have a big sale going on? But actually it's your everyday prices. Why do you do that? It's the same price as every single day. So there's no reason to run out and buy anything cause to be the same price tomorrow. That's why I'm giving you one star. You're not being honest with your customers. It's not a real sale. It's an everyday price. I suggest everyone shops around and find our real sale. Somewhere else.

Cole at Rooms To Go was absolutely wonderful to work with! From the moment my family and I walked in, he greeted us with a smile and took the time to understand exactly what I needed for my home. He went above and beyond to make sure everything was just right, and I never felt rushed or pressured. Thanks to Cole, I found furniture I love and had a great experience. I’ll definitely be back! I would highly recommend him for your furnishing needs!

We bought the Belia 6-Pc Dual Power Reclining Sectional from Rooms To Go in January/February 2025, and honestly, it’s been falling apart since day one. For something that cost $3,500, I expected it to last more than a year — or at least not start breaking down within months. By July, the zipper on one of the cushions broke and the fluff started coming out. I called Rooms To Go and they did send a tech quickly, which I appreciated — but since then, everything has gone downhill. The springs in another section are giving out, the charging port stopped working, and the recliner doesn’t move smoothly anymore.

I ordered a fireplace with mantel with was broken when it arrived. The quality of wood was trash. It was coming apart at the seams. The screws was missing in the places that were "assembled" so we had to reassemble before we could assemble it. You would think that when you pay $600 for something it would be quality but NO. I ordered online. BIG MISTAKE. The store was NO HELP FOR ONLINE ORDERS (imagine that). This was not my first time purchasing from them so I trusted the process. NEVER WILL I EVER PURCHASE FROM OR RECOMMEND THEM AGAIN AFTER THIS EXPERIENCE.

We have been a customer for many years and the first living room set held up very well. March of last year we wanted to update our living room. Considering how the current set held up we went back to RTG to replace it. We purchased a new power reclining sofa and love seat set. Delivery was scheduled for a week later. We had the old furniture removed the day before our scheduled delivery. Our new furniture finally arrived at 10pm that night. That was the first problem. A little over a year the seats began to sag and a service repair was scheduled. The tech arrived as scheduled and informed us that the foam was breaking down. We were told that foam is not covered by protection plan. It appears that their quality and service has gone town hill as prices have gone up.

I purchased an expensive top grain leather sofa/loveseat/recliner set less than two years ago. I noticed ‘blooming’ of the leather (white, ashy film) within months of buying it but used the conditioner they provided and it would go away, then resurface. It’s becoming an eye sore, so I reached out to customer service ONLY to advise what could be the issue and any suggestions to troubleshoot. I received unhelpful responses, but mainly it’s been nearly two years and nothing they can do. I only found out the term ‘blooming’ from extensive online research and really frustrated they couldn’t be a little more helpful. Used to be an Ashley customer until R2G won me over with their selection, but never again. They get your money (thousands from me!), and you’re nothing after that.

Rooms to Go sold me a defective mattress that caused me back pain and refused a refund even after I called corporate in tears. The whole exchange was extremely capitalistic, predatory and downright cold. I am a grad student who had to buy a bed within a certain price range, adjustable was added unnecessarily, I got the Darlington, queen sized and it has caused me severe back pain, I’ve slept in a hotel, with family, because the bed is literally a death trap. I have severe emotional distress not being able to sleep let alone wake up for work because of this bed. I told them I do not have 600 dollars more to pay for the exchange of the bed from the delivery, to the exchange, (simply paying a fee for it to be changed out), to just a better softer mattress for a mistake they made.

I have used Rooms to Go many times in my life and throughout our family moves, and it’s always hit or miss with them. Delivery is rarely smooth, customer service tends to have an attitude, and their follow up is non existent. I gave them another shot this week, and yet again, pure frustration and disappointment. Delivery driver rang doorbell, my mom barely had time to make it to the front door, and he was gone.

I purchased a Shag Sound Tech Recliner from Room to go and it the worse product I’ve spent $1800.00 for. The commercial stay it is so comfortable a person can sleep in it. After 2 months, I can feel the springs in the seat and the sound does not sync with your home system. It misleads the customer to think Shaq’s height fits in the recliner comfortably. I am 5’8” and my feet dangle off the edge when reclined. I filed a complaint with the BBB and 10/28/2025 receive a call from their headquarters. I was told that it seems like it is a preference issue not any type of defect. I told the commercial is very misleading and deceptive to customers. To placate me she stated she would have someone call me about pairing the sound. Basically, you paid for the recliner so you will need to deal with your preference in recliners.

Completely disappointed with Rooms To Go. I purchased a $5,000 sectional from them and within a year the handle on the non powered recliner broke and one of our powered recliners is sagging. The tech came out to inspect and confirmed it was a manufacturer defect. I paid for the additional warranty thankfully but what I was told at time of purchase was if there were any issues inside the 3 year period there would be a total replacement of the recliner. This is not the case at all. They ordered parts to fix them instead which is fine but they did not even order the parts for 6 days and now it has been 4 weeks since the parts were ordered and the parts still have not shipped. It's ridiculous to pay this much for furniture with additional warranty to go this long without even being able to use the recliner and to be told by the rep it could take up to 90 days. There is no reason it should take 3 months to ship parts.

I purchased a tv stand online. When I got it, it was defective. I called the phone number on the email confirmation for the order. When I spoke with them, they said they couldn't help because they only deal with internet sales. My concern relates to an internet sale so I'm confused. They told me to email special_oders@roomstogo.com to ask for a credit because of the product defects. I emailed on 10/21/2025 but I never got a confirmation of my email nor a response. I won't buy from them anymore. I have attached photos of the defects.

Purchased a Recliner with Bluetooth capability. Couldn’t pair it to tv. Called customer service and they sent “as a courtesy” a tech to our house. He was able to pair and we had speakers working on our tv as well as speakers working in the chair. Went to bed and when we turned on the tv there was no sound from our tv speakers, just the recliner. Called up customer service to ask for help. They refused. Spoke to their supervisor Dion. She refused to get a tech out to help us. The manager at Boca Raton RTG also said he couldn’t help as customers service was basically his boss. They tried to say it’s my tv so not their problem but remember the tech had all speakers working. Now we only have the recliner speakers. Terrible experience. We bought a warranty which would not cover any help with this.

Bought 10k in furniture and the quality is crap. The legs fell apart on our sectional (just crumbled). They charged me to get new legs 7 months ago and I still don't have them. The legs shouldn't fall apart 1.5 - 2 years after purchase. Do better. You still have my money for the legs...I've called numerous times before I wrote this review.

I had a very bad experience with Rooms To Go regarding a warranty claim for my table. When we filed the claim, a technician came and inspected the table. He clearly told us that the table would be replaced within 3–5 days. It has now been over two weeks, and no one has called or shown up. When we contacted customer service again, they told us that there is no record of our warranty claim — seriously? How can a company lose a warranty request after sending a technician to our home? This level of unprofessionalism and poor communication is completely unacceptable. It feels like no one at Rooms To Go takes responsibility or values their customers’ time. I would never recommend Rooms To Go to anyone after this experience. They seriously need to improve their customer service, follow-up process, and accountability.

Store manager Mr ** is a joke & negates complaints from concerned veterans. Almost two yrs of purchasing three furniture complete sets and still have broken and faulty love seats, three seaters, bed frames, and dressers! TIME TO FACE THE MUSIC VERO BEACH STORE AND MAKE IT RIGHT! I’m gearing up for a HUGE lawsuit & you definitely will be shown in a AWFULLY BAD LIGHT. It will be known & shown how you treat customers. Disrespecting Veterans and refusing to respond to emails or even return left voicemails. Do yourself a favor & RUN away from this location!!!!

Updated on 01/24/2026: RTG replaced my 105 lb King mattress with a 93 lb unit (12 lb / 11.4% downgrade) and is ignoring an approved Queen replacement. I’ve filed complaints with the Texas Attorney General and BBB. Do not rely on their warranty. Buyers should be cautious.

Over the last year or so we have purchased close to $20,000 worth of furniture. Our recent kitchen set purchase has been a nightmare. They have replaced the set 3 times and we have had service people out twice. We tried to find a replacement set from them but was not able to find one. We did find a furniture repair company that could potentially resolve the issues we have. The purchase price was around $2,700. The manager of the store told us if we keep the set, they would give us around $200 back. We estimated the repairs to be approximately $600 so this is well short. I even emailed the CEO and District manager but neither responded. Very disappointed in their customer service.

Updated on 10/22/2025: Your delivery team showed up today and was very disorganized and appeared not to want to assist in the appropriate manner. The supervisor and the team were extremely rude. They insisted on testing a product that we’ve already had tested on numerous visits. All they needed to do was to replace the product. We’ve already determined from 4 previous visits that these couches are defective. They appeared to want to take the easier approach to the process, Dismantle box inside my home which has never happened before. They have always dismantled the box at the facility. Talked Spanish instead of English to circumvent the English discussion. The supervisor was very rude over the phone as it concerns my home saying that they don’t have to put slippers on when they come in my house.

I walked in Rooms to Go on a Sunday night, nothing to much just to browse. When I walked in, I was greeted by Ms. **, she had the warmest smile and the sweetest soul, so I told her I was looking for a mattress because after the greeting I knew I wanted her to be my salesperson. Ms. ** answered all my questions and was there even when I laid on almost every mattress in the store. I did buy a mattress that night and I walked away with a smile. Please ask for Ms. ** she won't disappoint, I'm def turning her on to everybody I know. Thanks Ms. ** for all your help.

Rooms To Go is the worst Furniture I have ever dealt with. Purchased 3 pcs. Of furniture. Dining Room Set. Leather Recliner. Leather Recliner. Loveseat. Two of the 3 have had quality issues - We purchased the warranty and now we are being told it will be 90 days before we can get a replacement- even though they have the pcs in stock. Terrible Customer Service - they do not stand behind their product or care about the customer once the purchase is made. Callers have to go thru a obstacle course to speak with a person. Then you get the canned response- "Sorry I can’t help you."

I purchased the Rooms to Go Geneva sectional couch on February 12 2025. Initially I loved it. However it soon began showing white threads poking through the blue fabric. I called customer service and they said they could have a technician come to look at it. A technician came on May 20 and brought a fabric shaver, spent about 20 minutes “shaving” my couch and told me that eventually once all the white threads were removed through weekly “shaving” the white threads would stop coming through. Now it’s been 5 months of shaving my couch and it’s worse than ever. You can see the difference in color and texture from the sleeper section to the exposed couch. I’ve contacted customer service several times and they insist this is normal wear and tear. This couch is not even a year old and it looks horrible. I am at my wits end and extremely disappointed in the response from rooms to go. I will never purchase furniture from them again.

Beware! All 3 of power recliners don't work and I call them to pay serviceman out of my own pocket and they tell me, because I didn't have insurance on set that they can't help me. I asked for mfr phone number and they say they discontinued that vendor and they can't help me! I spent 14,000$ at this Port Richey store and they don't want to help me at all. This set stopped working 1 and 1/2 yrs since purchase. The most uncaring people I've ever dealt with.

I'm want to share bad experience we had. We purchase furniture and decide not to get it at this moment due to our house been renovated. We went back to store to cancel order we never received or took possession. When we originally purchased furniture $5000+ we were offered special financing and it's starting when furniture delivered. We were told by our sales associate that we need to pay for sales tax and delivery so we did. When we came to cancel the order we were told that money for sales tax and delivery non refundable and we can use as store credit so from my understanding Rooms To Go stealing sales tax from customer and probably from government.

If I could leave a 0 star I would definitely do it!! We got all the furniture from Rooms to Go and we are really disappointed!! Bad quality and when it comes to the warranty, guess what!! Of cours,e they don’t cover anything! They send over a technician who made the stains worse than before and when we sent the pictures over to them, they said, "Unfortunately, we don’t cover this type of stains!!" Bullshits!!! What’s the reason that we pay for the insurance then??? Very unprofessional staff and they kept transferring our call back and forth to different departments without providing us any hell or responses! 👎👎👎👎👎👎👎👎

⭐️⭐️⭐️⭐️⭐️ Great Experience with Nelisa **. We recently purchased a bedroom set from Nelisa, and so far the experience has been excellent. She has been very kind, professional, and patient in helping us choose the right design and details. Communication has been smooth and she has made the whole process easy and pleasant. We’re really looking forward to receiving our new furniture, we highly recommend Nelisa for her great service and attention to detail!

Beware poor quality leather. After a year, our recliner sofa showed significant wear on the leather seams and surfaces. Also the mechanism broke after a few months, and customer service never got the part, so we ordered it and replaced it ourselves. We have other leather furniture that is more than 15 years old and in perfect condition. You get what you pay for.

They're awful... Just read the other reviews. We bought from them THREE times because we had bad credit and nobody else would finance us, and regretted it, EVERY SINGLE time... Now that we can afford to pay cash, there's not a soul in this world that could convince me to use them ever again. I Sincerely can't understand how they're still in business. It's either shoddy trash furniture, poor customer service, broken items and broken promises, or it's lies and more lies. If I could afford it, I'd probably sue them.

My husband and I purchased a Beautyrest World Class Level 3 Plush mattress and foundation in July which was delivered on 7/27/25. This will be the 5th mattress in 10 years we’ve had as a replacement. 1st Therapedic memory foam mattress literally broke down in the middle. We wound up sleeping in a 2”+ hole. This was less than 5 years after purchase. Replacement Therapedic collapsed in 2 years. Replaced it with a Beautyrest which also collapsed. Then were pressured and sold a Serra iComfort and was told by the sales rep it was the greatest mattress and their houseguests loved it. Needless to say it was horrible! Hard and uncomfortable from the first night; never got better.

I recently purchased a recliner chair online from Rooms To Go. I had the pleasure of working with Eddie from the Brandon store. Eddie was a true professional. I bought the chair for an elderly friend of mine. Let’s just say Eddie and his team at RTG handled this transaction way better than I expected. I won’t go into detail about it but the outcome was way better than I thought it would be. I would highly recommend RTG and Eddie for your furniture needs!!! Thank you Eddie!!! Barry

The EXTRA INSURANCE coverage I took out for MY sofa is awful and so are the people you call to help you!! I will never again shop at RTG. Also, management needs to train staff better to explain the plan.

Was sold a warranty and told you get any food or drink stain and warranty covers and if they can’t clean then they will replace the part. They denied my claim and stated they couldn’t help me and the best option was to get it professionally cleaned. Not sure why you would tell me to get it professionally cleaned when that voids the warranty and you’re supposed to be replacing what you can’t clean.

Marilyn ** thank you. The service was excellent. We had no idea of what to get but we were excited about the new purchase. It is beautiful in our home and everything is well put together and we are looking forward to seeing everyone else enjoying.

We purchased a sectional from Rooms-To-Go less than two years ago. The fabric is virtually completely destroyed from major pilling (which I have tried unsuccessfully to fix many times) from normal wear and tear in a two person household. The fabric is also splitting/pulling at the seams and I expect it to rip soon. The frame also snapped and had to be sent back to be repaired. Horrible quality. I didn’t expect luxury from RTG, but I didn’t expect this. Save your money and invest it elsewhere. I will never buy from RTG again. I have put a picture of the fabric picture on the seating area

I used to like shopping at Room's To Go, but I WILL NEVER AGAIN! Not only do they charge for hefty delivery, but I also purchased an extended warranty for my $2,000 couch, which was supposed to include a specific cleaning kit. I never received it with the delivery guys. When I called customer service, they gave me another 888-number to a corporate office of that product kit. How crazy is that? Then, I called the local store (not close to me), and customer service said, "You can come and get it yourself." Seriously? Why should I rush to get my overpriced cleaning kit with an overpriced extended warranty now? Why can't it be sent to me by mail? What kind of customer service is that? I am SUPER DISAPPOINTED! I will cancel the overpriced extended warranty and get a simple cleaning kit for $15. This is ABSURD!

I purchased a Cindy Crawford manual reclining sofa and within one year the pull handle from the cable broke off. Rooms to go sent someone to replace it and he was unable to replace it. I called Rooms to Go and I was approved for an exchange or re-selection. The power version is $400 more, so I decided to go with an exchange. Keep in mind, if you decide to go with the manual version, you may have to fix it yourself like I did, because the Rooms to Go Tech they sent me was not knowledgeable enough to replace it. Also, it's a pain in the A## to replace because you have to press down on the seat cushion very hard to get to the bracket that holds the handle and cable, but it can be done.

I have purchased several items from here and in the past had no issues but my last order and I mean my very last from this Kennesaw branch was absolutely horrible. I tried to give them an opportunity to fix the issue from sales tech. to customer care and the manager with no luck. Be careful, they will add items to your order that you did not approve and will not make things right when their sales team makes a mistake. I do not recommend using this facility at all.

Just waited 5 1/2 hours for RTG, called 2x and said on second time they will be at my house at 3 pm, I left at 3 20 pm went back to work and called again. They said I was not home. I will never shop or buy 1 thing from ROOMS TO GO AGAIN.

I don't normally write negative reviews, but this has to be the worst experience I've ever had in my life. My wife and I tried to buy a new bed set from here, and everything went fine with sales and scheduling the delivery. But here's where things went wrong: it was not communicated to me that I paid for delivery and setup. So when they arrived here, I had them put all of the items in our living room cause I hadn't taken apart our old set yet. I had fully expected to put this all together myself. So I started working on it that evening and discovered that the center support of the bedframe was missing, then found out the drawer supports on the right side were defective and didn't line up with the side of the frame. I submitted the customer service issue the next morning and sent in the pictures on their awful website. They said they didn't get them when I called back in later that afternoon.

Purchased the Wildwood Grove 2 Pc Sectional and ottoman. Poorly made furniture: cushions keep sliding off (they do not stay in place), pillows on the back rest bunch up, black dots everywhere due to pilling on the fabric, seat cushion sink in (had to add blankets under all the cushions) and bottom frame broke on one side of the couch. Protection plan is not what service was expected for the price we paid. Filed a claim for broken frame and all they did was add an L bracket and nails to hold it back up. Reviews on the website are very misleading. You can only leave a review immediately after your purchase. So you would not be able to give an honest review after having the furniture for awhile and using it. Would never purchase from Rooms To Go again.

Let me start by saying I would give Rooms To Go a ZERO Star rating if I could. We went looking for a quality adjustable bed since I have several medical conditions and an upcoming major surgery. To this end we visited this store since we have several other things from this store and had no issues in past. I should have looked for the reviews before going there. Several people complained about the mattress, the Management or lack thereof, the sales person and how they are just looking for a sale for commission, the lack of transparency before making the purchase as to returns. What is their policy on mattresses and adjustable bases.

In 2022 I purchase the Cindy Crawford line sectional sofa. 3 months later the cushions began to sink and pillows flattened. I contacted the store about 3 months later and they picked up the old and replaced it with a new one. At the time I didn't visit my living room area much and it's just my husband and I. About a year later we started having the same problem again but remember we rarely used it. I contacted them again and they said the 1 year warranty had run out and there was nothing they could do. I would expect a $1800 sofa to last more than a year. I work too hard for my money now I'm stuck with this couch and embarrassed when I have guest over. Cindy Crawford can do better, I bet she doesn't have this quality in her home, so why make it for ours. This sofa is depressing and I regret giving rooms-to-go any of my money.