Rooms to Go Reviews

I bought a $3000 Shaq Tech couch which was replaced within a month due to a visibly poor alignment of the right side recliner. Fast forward 8 months later, now the left side is separated at least 1inch from the rest of the couch. A technician came twice and both times said the couch had normal wear and tear and that I was being “too picky”. My reply was, “I expect much more for a $3000 purchase. What’s it going to look like in a year from now? I paid $500 for my previous couch that lasted longer than this one”. I had plans to purchase two bedroom sets but after this experience I’ve decided against buying from Rooms To Go in the future. It’s now very clear to me why people tried to discourage my purchase with you. I’ve learned my lesson and I too will encourage others to shop elsewhere!

Rooms to Go warranty is very terrible. I will never shop with them again. I furnished my whole house with them which includes a center table and a side table for my second living room. The tables keep coming loose and I keep calling them to fix it. They came out four times and the last time was the they could not fix the table, but they will exchange it to the same exact table. Then they told me, once the exchange is in, my remaining 2 years warranty will be canceled. I know the tables will not stand the test of time and asked them to at least let me put new warranty on it which they refused. I asked for a manager and I was denied one. Basically they’re trying to rip me off warranty I paid for. Whenever I talk to rooms to go, they kept saying Fortegra has to approve a reelection to change the tables to something else and when I call fortegra, they say rooms to go has to be the one to approve a reelection. I will never shop with them again.

RoomsToGo will sell you a warranty with Guardian. What they don't tell you is that the Guardian warranty services you pay for is a waste of your money. We purchases adjustable bed frames from RTG and purchased a warranty. The bed has been having problems for 5 months. Guardian contact is text and email only. The tech people they send out do not speak English so you have a communication barrier to start off, the techs do not understand the product, they cannot fix the product, they say they are ordering parts, 4 weeks later, no parts, no return visit so you have to call Guardian again just to go thru the same process.

Hi, I'm reporting a lamp I bought from Rooms to go completely fell apart and fell through the lamp stand, I'm wondering if there was a safety recall as clearly this could be a hazard where children are concerned as the lamp is very heavy. Please see pictures attached, I also want to know if there is a replacement or a refund as these lamps were not cheap. I’m sure I’m not the only one reporting this dangerous product rooms to go is selling, this item has not been mishandled in any way and it has completely caved in, it’s also too top heavy it seems for the adhesive or soldering used and with time it seems loses its integrity. This could potentially harm someone or a small child. I would like to escalate this situation to a higher management official, also this was not a cheap item. I look forward to hearing from someone in upper management regarding this product and the potential safety concerns I’m bringing to light.

I purchased two mattresses from Rooms To Go on March 4th, 2026 and delivered on March 6th, 2026, to be exact. Both mattresses have developed significant sinking, which is clearly indicative of a manufacturing defect and poor material quality, not normal wear and tear.

The sectional we wanted was not on display anywhere but the sales person showed us a similar item, assuring us that it was almost exactly the same and that the pieces locked together, they do not. They separate constantly, even with added rubber stoppers on the legs we had to add ourselves. It’s been less than a year and the seats are all flat, and feathers poke out/fall out of the cushions constantly. Total junk. I could have gotten the same thing from Costco for 1/2 the price.

I purchased a bunk bed from this company and unfortunately, during a move, all of the hardware was lost. I reached out to customer service and was able to place an order for replacement hardware online pretty quickly, which initially seemed promising. However, after waiting a couple of weeks with no updates or shipment confirmation, I contacted them again only to find out the order hadn’t even shipped and could take an additional 90 days to arrive. At no point during the ordering process was I told the parts were backordered or unavailable. I assumed they would not sell items they didn’t actually have in stock.

I went into the store to purchase a sofa only. No one bombarded me. I looked around for a couple on minutes before Roger ** approached me. I told him what I was looking for, he introduced himself and said after looking around if I had questions he would be glad to help.. Then he walked away. No pressure which I liked. He had a great eye for decor because the coffee table he picked out for me was perfect for my decor and I wasn’t looking for a coffee table. He was pleasant, great sense of humor and an eye for decor. I ended up buying the sofa and coffee table. If you decide to visit the Glenwood location make sure you ask for Roger **.

Very disappointing. Found a living room set. Ordered all power reclining chairs and only got one. Didn’t get a return phone call as promised. It was written down correctly and verbalized back to us correctly then they put it in wrong so now it’s my problem I got the wrong one and they won’t do anything about it unless we pay another $200. Already spent over $4000. Will never see my business again.

Furniture is cheaply made. They have replaced this sofa once for the springs making loud popping noise and the replacement arms don’t match. One arm has more stuffing than the other. As well as the cushion having extra material… Never again. What a mistake going with these people. And the topper! I paid another delivery fee for them to replace their faulty furniture with more faulty furniture.

Pam made my furniture shopping experience effortless. Will be going back for additional furniture!

Last night I traveled over an hour to go to the Rooms To Go in Greenville, SC. I had in mind what couch I wanted to order, I just wanted to see what it looked like in person. I even had a back up couch I wanted in case I didn’t like the original couch I wanted. I honestly wanted this transaction to be an in & out because I knew exactly what I wanted. Upon walking in, I could see straight through the glass windows and seen multiple employees sitting down. No problem. Closing was in 30 mins. As I walked in, about 13 employees looked at me and my boyfriend and not one person even let out a simple “Hello” or “How may I help you”!!! They just looked at us and turned their head to continue their conversations. There were two tables full of people in the store and no one acknowledged us!

Right now, we are in a dilemma with Rooms to Go. We bought a non-powered reclining sofa and loveseat. They both have issues when you recline the footrest, when you pull the lever up. It does not come all the way up. We ordered a cocktail table, and a matching end table as well. The cocktail table was chipped and had some other marks as well. They sent a so-called, "Technician" out, who did not resolve any issue at all. Sprayed some spray lubricant on the spring, did no good at all. Stated, she would order a new spring.

The furniture we purchased in October 2024 is crap. Have had 1 recliner replaced twice, and the newest one broke after only having it less than 2 weeks. Not to mention that the claim was submitted in January 2026, and I was told that the parts were made on demand and it could take up to 4 months. In the meantime, we had to use a recliner that was a fire hazard. The telephone customer service is horrible. We will not buy anything from Rooms to Go again. So disappointed.

Everyone salesman has been great, only thing I would say and it’s not on them. I wish the Cindy Crawford Home Somerset sectional in green was back in stock and selling. Recliners were amazing, the couch was so comfortable and the green was a perfect statement piece in our living room. We wish it would come back!

Rooms To Go is truly one of my favorite furniture stores. Every time I’ve gone in just to look around, I end up falling in love with something. My parents bought a couch from them before, and their delivery was quick and easy, so I already knew they were reliable. Last Thursday, I took my boyfriend and his daughter to Rooms To Go to look for a couch and a bedroom set for her. We saw a few different couch options, but the blue sectional with the chaise immediately stood out. We even went to Hayes to compare, but nothing matched what we saw at Rooms To Go — so we went right back and bought the one we originally loved.

Chair arm missing stuffing in about a 6 inch by 5 inch area. Paid extra for assembly, both the chair and sofa feet put on unevenly, and two are sticking out. Just go to another furniture store.

I find these responses from RTG candid and insincere. It seems that everyone that has a negative issue is told, "We are very sorry and could you please send us your order info" (as if that was not already done). I am willing to bet that they don't do anything about it. I base that on the sheer amount of complaints here. My issue with them is that they are all to happy to sell you something but they are more interested in getting you to sign up for an additional warranty that is NOT honored.

The “service” that I experienced today is absolutely unacceptable. My delivery window was between 12:00 pm - 4:00 pm EST in Marietta, GA. The driver called me at 11:56 a.m. to tell me that they were 25 minutes away and that they were off Austell Rd. I received a text from the driver at 12:20 pm asking me if I wanted them to leave it outside. I was in the car and asked if they could call me. I told them I was on my way and would be there in 15 minutes. They called and said they could only wait 15 minutes. I pulled up behind the driver at 12:33 and they started speeding off! I waved my arms to flag them down and they kept a speeding down the street then laid on their horn as a dog was crossing the street.

Went to the store to look at new furniture. Sales was very nice and we ended up purchasing a lot. We were told our delivery would have everything but one piece of the couch. When the delivery came all piece of our couch were not there except the one piece we were told wouldn't arrive at the same time. When we called to inquire the sales women told us we heard her wrong. My husband and I both didn't hear her wrong! She tried to make it out that we were at fault. We now are waiting another 4 days for the rest of our furniture. We removed everything expecting a new couch. The saleswomen and the store manager both lied to us on the phone. We will never shop there again and will let all our friends know.

Hello, I’m reaching out regarding the repeated cancellation of my orders. Initially, my mother—who lives in another country—attempted to purchase furniture for me as a gift. Despite successfully verifying her identity via phone and providing valid identification, the order was still canceled and flagged as suspicious. Following that, I placed the order myself using my own payment method. However, the order was again canceled, and I was informed that my address has now been blocked.

I purchased this $1494.23 (including tax and delivery) fireplace console via the internet on February 12, 2026. The order was routed to the West Palm Beach, Florida store. The store description said it was Taupe, but the on-line description was listed as brown, which is what I wanted. It arrived almost a month later on March 4, 2026. with various nicks on the console, which we pointed out to the delivery driver and photographed. Rooms To Go denied our offer to just keep the item and receive a discount, stating that “they didn’t like to do that” and that doing so would void our warranty. ?? They said they would have to send another unit. I was hesitant to do so, fearing it would be worse than the one I had, but with no other offer of resolution, I reluctantly agreed. After the delivery crew left, I noticed they had damaged the corner of my wall, which I immediately reported and sent photos to customer care.

I had an excellent experience at Rooms To Go, thanks to Cristhian **. From the moment I walked in, he was professional, friendly, and really took the time to understand what I was looking for. He was knowledgeable about the furniture and helped me find exactly what I needed without making me feel pressured. Cristhian made the whole process smooth and stress-free, answering all my questions and making sure I was confident in my purchase. His customer service was top-tier, and I truly appreciate his patience and attention to detail.

We purchased a 3 piece sofa and a recliner had malfunctioned and scratched our laminate floor. We called numerous times and never a return call but one time. They said “We’ll have someone out this week”. 2 years later still nothing. Terrible customer service at this location.

Warranty is terrible and customer service is even worse. They will tell you that you are a liar and they supposedly recorded what they said and listened to it. I asked for a copy and all of the sudden they can’t give it out. Will never do business with them again.

My name is Dr. Allison **. Last week I ordered and paid for 10 chairs, Order #**. All 10 chairs damaged with chipped paint. I refused to sign for them. The delivery driver Jose was excellent. I give him 5 stars. I am extremely upset that RTG sold me 10 chairs that all are damaged. I need them replaced this Saturday afternoon 12- 5 pm window before my Easter Dinner this Sunday AND I need my delivery fee of $169 refunded for my inconvenience and frustration.

I ordered the Casselwood Black Sofa in November and about two months later I realized it was leaning. I looked underneath and saw the middle support leg was bent so I contacted customer service and was told I needed to go thru the special order department. They sent me a new leg which did not resolve the issue because apparently the wood support where the leg screws into is what is actually broken. I contacted special orders again and they said they reached out to the vendor. It's been 2 weeks and no one will respond to me. I even reached out to the vendor but they said they can't help me. It's extremely frustrating to be paying for a new couch that is currently being held up by two stacks of books.

I have been shopping for a sofa since the beginning of the year. In January, I visited rooms to go on Glenwood Avenue in Raleigh, North Carolina. Eric was my sales associate and I was pleased with his presentation. At that time, I was not ready to place my order, but I reassured him that I would return. I noticed when I went to Rooms to Go website that there was a price reduction on the Sofa east end and a Sofa Copenhagen that was listed as unavailable in my region. I returned to the store yesterday ready to place my order due to the reduction on price, but after arriving and I question Eric on the availability of the Copenhagen, he informed me that it was available.

I purchased the Huntington Sectional by Drew & Jonathan from Rooms To Go for a little over $4,000, expecting a high-quality leather sectional that matched what I saw in the showroom. Unfortunately, my experience has been incredibly disappointing from start to finish. The initial sectional I received had visibly crooked stitching. Thinking it was a one-off issue, I went through three separate replacements — and every single one had the same problem. At that point, someone from the Resolutions team finally acknowledged that crooked stitching is a known issue with this particular model, which is extremely concerning.

I wrote a review back in July 2024 and changed it a couple days ago with a 1 star review. I bought a chair and sofa with an extension 3 year warranty. The chair had a flaw so they fixed that immediately since it was just delivered, the Sofa is not even 2 years old and peeling. After they read my last review they responded saying anything they can do to help. We just called them and they said that it's a 1 year warranty totally ignoring that I bought a 3 year extension. They're claiming it's wear and tear. Real leather does not peel like this just sitting on the couch. DON'T WASTE YOUR MONEY ON AN EXTENDED WARRANTY OR BUY ANYTHING THERE.. IT'S JUNK.