Rooms to Go Reviews

BEWARE! I have a sectional that is sagging and you sink when you sit on it paid almost $4k they sent a technician to examine it, he was in my home 3 minutes max, didn’t do anything but take pictures of the tags under the seat cushions then denied frame claim…I demanded more done a 2nd technician was sent to take pics under my pieces to see the springs…He came in only with his phone, didn’t do anything but take a picture the sofa as it sits, refused to flip it to take bottom pics then left, asked him twice to take spring pics but said NO (2-3 mins MAX) claim denied! BUT was told the tech turned in pictures of the exposed springs of my furniture!!!

I ordered a couch set and one of the recliners has broken a second time within the warranty period and they are not replacing it, they take over a month to send a technician to my house and fix the couch and then more time after figuring out what to do, meanwhile my recliner is stuck in the up position and I have no idea when it will get fixed, so I went to the BBB instead, and if that doesn't work, I will go to the Attorney General! Ridiculous!

Save yourself the headache and buy your mattress literally anywhere else. The warranty process at Rooms To Go is an absolute nightmare. I have been transferred four different times, and every single representative gave me a completely different answer. The hold times are ridiculously long, and they constantly change the story on what the "next steps" are. This has been a stressful, horrible experience. I do not recommend using Rooms To Go for anything. They are happy to take your money, but they will completely run you around when it's time to honor their warranty.

Rooms to go was great - the insurance you buy from them is short of fraud insurance - they say just call when you have insurance and someone will come and repair your furniture - it’s a lie - don’t buy their insurance- it’s a waste of money.

I have spent $6000 at Rooms to Go in the last month, I chose an end table that when I received it did not fit my space. I called asking to exchange this piece not return or a refund. I got the runaround from 2 sales people including my sales person. I finally called asked to talk to manager myself. I got the 20% restocking fee and pickup fee, etc. This was a $199 end table that it was going to cost me more to return or exchange then I paid for it. The end table was delivered with a $1000 desk. I will never shop here again. Customer Service is something you should be the foundation of your company. I understand if I was asking for something ridiculous but a simple exchange on one out of the 4 items I purchased.

Stay away from this company. It took us over 6 months to get our order completed. Their customer service is pathetic. Our "leather" Cindy Crawford recliner wore through in less than 5 years where my head rests. Leather, really? Absolute junk. Our Sealy mattress with 10 year warranty looks like side-by-side hammocks. Not enough compression to be covered. They said 2 1/2 inches whereas industry standard is 1 1/2 inches. The way they measured the pockets is also shady. They throw a heavily weighted string over the mattress which sinks into the material then measure, barely touching the material. Then they don't even follow up. This company can't be trusted for quality or service. Their products are grossly overpriced and you cannot rely on delivery.

Don't buy from them. Horrible sales staff. They have no idea what they are doing.

My sofa broke down after 6 months of use. We have paid for warranty so we called and reported. A technician came to check and said they need to order a part (4 months). After long time, nobody reached out to us so we called again. They said they will check with the parts department and gave us an answer. Again, nobody followed up. Just after another whole month we received a delivery with the part and the technician came to install it but he said that he ordered the wrong part and had to take the whole sleeper to the shop and fix it there. We were waiting for it for another month, today they were supposed to come a pick up the sleeper, they sent a message saying they were on the way but nobody came, nobody called or answered the phone, just a text message with wrong information.

Warranties are not honored. The team tries any means not to repair or replace. Buyer beware. They claim all sorts of coverage when you buy but then write up claim so they can deny between the lines.

Kevin (sales person) allowed us time to decide, patient with questions, and knowledgeable about the furniture pieces we purchased. All in all it was a great experience.

Customer service in store, awesome but delivery, horrible. Waited all day, never arrived then told I had to wait a week longer because the driver had exhausted his hours. Horrible.

May 8th I ordered a bed for my son. I did this order online, and in the photo it shows, it looked like it was all one piece. A bookshelf headboard and bed. When it arrived and they set it up, the bookshelf headboard was completely separate from the bed itself and the headboard was wobbly. It seems very unsafe for a child's bed and I called customer service. They confirmed the bed was supposed to have a Z bracket on it to attach the 2 pieces. They sent someone else out and he confirmed the same thing-although did not fix it.

Never and absolutely mean NEVER purchase the additional warranty coverage from this company. I never expected subpar service at this level.

Quality of y'all furniture is no good. I wouldn't buy a lamp from them! And they won't honor their warranty.

The sales associate (Aaron) was great but the delivery team and their manager is dishonest. My furniture was supposed to be delivered yesterday. I waited all day, took the day off work, and they never showed. I received a call saying the delivery was rescheduled for today. Again, took the day off waiting and then I get an email that the delivery has been canceled because they couldn't reach my husband or I. This is a lie! We have both been available both days and there have been no attempts to contact us. Their delivery team never intended to deliver my furniture today and are trying to make it like it is our fault. I have been talking to customer service and they said the furniture was not even loaded on the truck! Now I am going to have to wait a week with no living room furniture. Very frustrating and I will not be purchasing from RTG again.

Winning the store, doing their anniversary celebration and purchase two recliners. The delivery guys bought in to greasy stained recliners. We had to clean them ourselves with upholstery shampoo. The delivery charge was outrageous. I will kill some other furniture company my business..

I bought a $3000 Shaq Tech couch which was replaced within a month due to a visibly poor alignment of the right side recliner. Fast forward 8 months later, now the left side is separated at least 1inch from the rest of the couch. A technician came twice and both times said the couch had normal wear and tear and that I was being “too picky”. My reply was, “I expect much more for a $3000 purchase. What’s it going to look like in a year from now? I paid $500 for my previous couch that lasted longer than this one”. I had plans to purchase two bedroom sets but after this experience I’ve decided against buying from Rooms To Go in the future. It’s now very clear to me why people tried to discourage my purchase with you. I’ve learned my lesson and I too will encourage others to shop elsewhere!

Rooms to Go warranty is very terrible. I will never shop with them again. I furnished my whole house with them which includes a center table and a side table for my second living room. The tables keep coming loose and I keep calling them to fix it. They came out four times and the last time was the they could not fix the table, but they will exchange it to the same exact table. Then they told me, once the exchange is in, my remaining 2 years warranty will be canceled. I know the tables will not stand the test of time and asked them to at least let me put new warranty on it which they refused. I asked for a manager and I was denied one. Basically they’re trying to rip me off warranty I paid for. Whenever I talk to rooms to go, they kept saying Fortegra has to approve a reelection to change the tables to something else and when I call fortegra, they say rooms to go has to be the one to approve a reelection. I will never shop with them again.

RoomsToGo will sell you a warranty with Guardian. What they don't tell you is that the Guardian warranty services you pay for is a waste of your money. We purchases adjustable bed frames from RTG and purchased a warranty. The bed has been having problems for 5 months. Guardian contact is text and email only. The tech people they send out do not speak English so you have a communication barrier to start off, the techs do not understand the product, they cannot fix the product, they say they are ordering parts, 4 weeks later, no parts, no return visit so you have to call Guardian again just to go thru the same process.

Hi, I'm reporting a lamp I bought from Rooms to go completely fell apart and fell through the lamp stand, I'm wondering if there was a safety recall as clearly this could be a hazard where children are concerned as the lamp is very heavy. Please see pictures attached, I also want to know if there is a replacement or a refund as these lamps were not cheap. I’m sure I’m not the only one reporting this dangerous product rooms to go is selling, this item has not been mishandled in any way and it has completely caved in, it’s also too top heavy it seems for the adhesive or soldering used and with time it seems loses its integrity. This could potentially harm someone or a small child. I would like to escalate this situation to a higher management official, also this was not a cheap item. I look forward to hearing from someone in upper management regarding this product and the potential safety concerns I’m bringing to light.

I purchased two mattresses from Rooms To Go on March 4th, 2026 and delivered on March 6th, 2026, to be exact. Both mattresses have developed significant sinking, which is clearly indicative of a manufacturing defect and poor material quality, not normal wear and tear.

The sectional we wanted was not on display anywhere but the sales person showed us a similar item, assuring us that it was almost exactly the same and that the pieces locked together, they do not. They separate constantly, even with added rubber stoppers on the legs we had to add ourselves. It’s been less than a year and the seats are all flat, and feathers poke out/fall out of the cushions constantly. Total junk. I could have gotten the same thing from Costco for 1/2 the price.

I purchased a bunk bed from this company and unfortunately, during a move, all of the hardware was lost. I reached out to customer service and was able to place an order for replacement hardware online pretty quickly, which initially seemed promising. However, after waiting a couple of weeks with no updates or shipment confirmation, I contacted them again only to find out the order hadn’t even shipped and could take an additional 90 days to arrive. At no point during the ordering process was I told the parts were backordered or unavailable. I assumed they would not sell items they didn’t actually have in stock.

Very disappointing. Found a living room set. Ordered all power reclining chairs and only got one. Didn’t get a return phone call as promised. It was written down correctly and verbalized back to us correctly then they put it in wrong so now it’s my problem I got the wrong one and they won’t do anything about it unless we pay another $200. Already spent over $4000. Will never see my business again.

Furniture is cheaply made. They have replaced this sofa once for the springs making loud popping noise and the replacement arms don’t match. One arm has more stuffing than the other. As well as the cushion having extra material… Never again. What a mistake going with these people. And the topper! I paid another delivery fee for them to replace their faulty furniture with more faulty furniture.

Pam made my furniture shopping experience effortless. Will be going back for additional furniture!

Last night I traveled over an hour to go to the Rooms To Go in Greenville, SC. I had in mind what couch I wanted to order, I just wanted to see what it looked like in person. I even had a back up couch I wanted in case I didn’t like the original couch I wanted. I honestly wanted this transaction to be an in & out because I knew exactly what I wanted. Upon walking in, I could see straight through the glass windows and seen multiple employees sitting down. No problem. Closing was in 30 mins. As I walked in, about 13 employees looked at me and my boyfriend and not one person even let out a simple “Hello” or “How may I help you”!!! They just looked at us and turned their head to continue their conversations. There were two tables full of people in the store and no one acknowledged us!

Right now, we are in a dilemma with Rooms to Go. We bought a non-powered reclining sofa and loveseat. They both have issues when you recline the footrest, when you pull the lever up. It does not come all the way up. We ordered a cocktail table, and a matching end table as well. The cocktail table was chipped and had some other marks as well. They sent a so-called, "Technician" out, who did not resolve any issue at all. Sprayed some spray lubricant on the spring, did no good at all. Stated, she would order a new spring.

The furniture we purchased in October 2024 is crap. Have had 1 recliner replaced twice, and the newest one broke after only having it less than 2 weeks. Not to mention that the claim was submitted in January 2026, and I was told that the parts were made on demand and it could take up to 4 months. In the meantime, we had to use a recliner that was a fire hazard. The telephone customer service is horrible. We will not buy anything from Rooms to Go again. So disappointed.

Chair arm missing stuffing in about a 6 inch by 5 inch area. Paid extra for assembly, both the chair and sofa feet put on unevenly, and two are sticking out. Just go to another furniture store.