Rent-A-Center Reviews

First, he is 16. Second, I never talked to Demetrius at all; and third, they went in while my son was leaving and left my back door open according to my next door neighbor. They broke my screen door also. When I called the store, the manager, Mike, said that he believed that it was a two-week payment due. Even if that was the case, to come in someone's home with a minor is not policy with RAC, so I thought. But to go in after my son left and to leave the door open about a one or two-week payment is wild. So what is the next step to this situation?

I am going to file a police report against Demetrius and Shawn. The officer said that is considered breaking and entering even with my son, being 16; they should have waited to speak to an adult or see an adult according to their store policy.

What does lifetime mean? Troy says lifetime guarantee. I assure you, I am very much alive. I was told, "It's not our store. You can only obtain and use the credit at the same store as the original rental." Here I sit on my sofa, again waiting on a call from a district manager. Where's my voucher? I can buy an item in a Wal-Mart in New York, discover it is defective, board a plane bound for California. I can land in Monterey, San Francisco, or Oakland. I can then take that defective item and that receipt from that New York Wal-Mart, walk in, and receive a full refund. That is what worry-free and guarantee mean. And it's now oh so fashionable to despise Wal-Mart. I'll tell you what, I want my voucher.

So after close to a year, I figure that with the asking price at the store for the radio being around 350 dollars it should be paid off. Well, when I asked when it be paid off, I was told I had another 46 weeks left of payments. When I asked why, when I never turned the radio in? I was told that even though I kept the radio, I had returned the television, so my contract started over. I was never told that they were on the same contracts so the payoff dates were the same. So if I were going to keep it, I would be paying well over one thousand dollars for a radio that with interest should only be five hundred dollars. So now I am going to take my business elsewhere and will take this very expensive lesson with me while leaving them the television and radio behind.

When they delivered the sofa, it would not fit through the door at first. They eventually got it in, but tore the upholstery in 3 locations. I called about getting a separate piece to replace it since it is a sectional. I was told they could fill it in with a marker if I wanted, as at first we planned to buy. But since the damage is done, I would rather invest in furniture that is not damaged so it will last and the fabric will not begin peeling away prematurely. A marker filling in the white spots from torn fabric will only cover it. Not preserve the damage.

The laptop was sold to us new and the paper says it was new. However, there is a 1 inch scratch on the plasma screen on the side. When they first brought it, the charger they brought us was broken and the wires were showing through the cable. I noticed that the default text for user accounts were all in lower case. Usually, 99.9% of the time PC default text starts with uppercase letters. There were also a few programs on here that did not look to be native. Like programs for smile things that are usually spam or ad-aware, as well as most programs being installed 11-10-2010, which are current updates.

We received this laptop in February or so 2012 and have a statement that says it was brand new, example is the user category "book" was last edited on 5-12-11. If it was brand new, it would be "Books" or something to that effect. As "User Profile" was set up 5-5-11. That is hardly new to me. It may have been a display model. But, I don’t think a display model would count as "new" after a year of usage by random people. Random people who like to rename silly folders like "Books" to "book". Not that I care. I’d just like to be charged fairly for its usage.

We have been late with payment a few times and try to work it out with a minimum payment. As we planned bi-weekly, but some months we need to wait to pay the full month due to rent and the price of food and health issues. Apparently, that does not work with them because they call and call. I offered to pay the taxes on the 2 weeks because they always want some money. I was told they at least needed one week’s worth ($75.00) and that they can’t let us go that long without payment, yet they have monthly payment options. I made one money order to them that was 2 bucks short, which resulted in a late fee and more and more phone calls. They wanted us to drive 30 miles that day to make a 2 dollar payment, seriously. I would have no problem with a late fee.

These people are a joke. Their stuff is a joke. Prices are a joke. The phone calls are annoying and their inability to work with anyone is beyond me. The first week this happened, I had mailed in a mail order. It was lost in the mail and was eventually returned to me. They kept calling and calling and calling even after I explained the situation. Pay day comes around and I get a text from a New Jersey number (Non-local) and I reply back with a question mark. 2 minutes later, they were knocking at the door and the texter never responded which is quite weird since my number was 2 weeks old at that time. As if RAC was texting for some reason (That’s just my assumption. Not a fact).

This week we are dealing with the nonstop phone calls again, 2X daily. And it isn’t like we have not tried to work with them. I don’t understand what their issue is but I know I am not the only one in this situation with them.

As my first experience with them, I rented a laptop and took it back a week later. They called all the time trying to get me back in. I would not rent from this company. I plan to pay them off, return their things and go elsewhere as my friends and family all use a different rent to own company and have never had this issue. Most places will work with you if you have other things going on. As the economy is bad, wages are low and the price of living is high. Normal people understand that. RAC employees however, do not understand this.

The final straw was when I misunderstood the amount of the payment (since it every two weeks) and the money order that I put in the night drop was $3.85 short. Marcus, an employee at RAC, called me first thing that morning and told me to bring the laptop back. I told him I had just dropped off a payment on my way to work. He stated that it wasn't a full payment and I had to bring the laptop back immediately. He informed me that I was $3.85 short. I told him I would pay it when I made the next payment.

Long story short, he was extremely rude and wanted the money or the laptop that day and also said I needed to speak to him directly. I took the money to him and he was too much of a coward to come out of the office when he heard me asking for the person that called me. I have gone back to Aaron’s rent to own where I have spent thousands of dollars and most of the time had very good, professional service. Marcus cost RAC a customer that pays off every item I rent. Good riddance!

Has anyone ever made one of those phone calls? By those I mean where you say you want to speak to the manager and "he can't come to the phone, but will call you back"? Let’s get serious, they don't call you back. I went to the store and caught up with the manager. He told me he had just got back. Unlike Maria, who had claimed he was with a client. He refused to fix the washer. He, basically, told me, “You do whatever you think you have to do." Then walked away, leaving me standing in the middle of the room. So, I spent $350 (something I don't usually have) for a washer that basically lasted a grand total of 1 year?

Being no help, I went to another store to get the district manager’s phone number. Things got ugly. I was asked to leave. Again, $350.00 for a washer that lasted one year? Love that customer service! I went home and tried to call the 800#. I was told they were told to ignore my calls. I just want to thank the people at the West Main St, New Britain, CT, and the East Main Street store, New Britain, CT for selling me garbage, treating a customer like dirt, not solving the problem presented, and leaving me with the problem of having to heavy lift laundry when I am not supposed to.

Some of the more popular questions I got handed included: (1) Didn't you realize you were signing for used merchandise? Your point? Even used, it should not be in the shop 4 times. And being in the shop 4 times should have given the washer more than 1 year of life. (2) What are you washing with it? You're kidding, right? I have been washing clothes since I was old enough to go to school. I know how to handle a washer. A smart ** answer would have been bricks and/or rocks. (3) We haven't had to come to your house in months. Again, your point? A machine’s usefulness should be gauged in years, not months. Unfortunately, I will call Whirlpool again on Monday and see if there is any way to fix this under warranty. If not, it goes to the curb, $350.00 down the drain, and a strangulated hernia on top of it all. But Rent-A-Center got their money, stealing it from a disabled person, making life 10x more difficult. I guess in their eyes, that's what matters.

This is not the first time this has happened with them. Might I add this is not how you run a business and have a good name. I am very disgusted with this company at this point and will never again be doing business with them. And as for a reference, I will be telling everyone how much this company harasses their customers and not to do any business with you, guys. This is from the store on Ming ave. in Bakersfield, CA. I have been dealing with the sales member, Ruben.

Now, "supposedly" another $350 will settle me out with the TV. Prior to paying off this account, Jerard talked over me, yelled, insulted me back speaking in a very condescending manner. He told me that even thought I sent two letters with my forwarding address on both, in addition to numerous phone calls, he didn't know how to reach me. Thus, he reported the merchandise stolen in my name! Are you serious? But, being who I am, he still got my last $200. When I paid, they asked what date I could do the remainder. I only work 20 hours a week and have other bills, so I said March 15th. He tells me I won't receive another call from his office after Jan 31st because it's "out of his hands".

Here it is February 7th, he's calling my phone! I told him, again, March 15th. He says to me, "March 15th? That's not going to fly." I let him have it because I could hear him gearing up to start yelling. As soon as I called for someone else in my house, he hung up. They want to intimidate you. The more people who are in on your situation the worse it is for them. They haven't given specific threats, but they truly ruin my day. I don't know what’s going to happen. I'm seeing now, with all these complaints, that simply because I never said to them "I'm not paying you." And the fact that I have paid down to the last $350, I can't be "thrown in jail". They are hideous and this is the Randallstown, Maryland staff located in Liberty Court Shopping Center.

The first problem we encountered was we went in on a Monday and they couldn't even deliver our couch until that following Saturday, which was a problem considering we had nothing to sit on in our new house therefore we rented a U-Haul and had to pick it up ourselves since we wanted to get it sooner. Problem solved, thanks to us.

Second problem we encountered was with my computer. It doesn't work properly! It doesn't right click, you can't pull up an extra tab, it doesn't hold a charge for more than an hour, & RAC has their password on the computer so I can't download anything to my computer! So I sent the computer with my husband to go up to Rent-A-Center so they could fix it and they took four hours to "fix" the password issue. Then when my husband finally goes up there to pick it up and brings it back home I try to download Adobe Flash Drive and it's still asking for a password and username! So I called again the next day and they made us come back up to the store and they shipped it off to be fixed and gave me a cheap replacement for a week and then gave me the computer back and I attempted again to download Adobe and it still wants a password and username! So I just said forget it and went on with life.

Third problem we encountered was the payment. February 1st comes around and I get a call from RAC me thinking it was to see if my computer was working better for me but instead I get asked why I'm late on my payment? What? I explained to her that I called in and said we would be getting payed on Feb 6th and we would make our payment then and that the person I spoke to said it would be fine with a small late fee and then she began to tell me that first time payment can not be late or it's an automatic pick-up. What? Like are you kidding me? Their advertisement was for Feb 4th and they can't wait two days for the payment in full plus a late-fee? She finally said, "We'll take the late payment in full with an extra late fee," then hung up.

I am flabbergasted by the way I have been treated thus far. I haven't even had my items for an entire month and yet we delivered our own furniture, had to deal with defects on a computer that should be brand new and have been embarrassed about a late payment that is actually two days late! Needless to say, I'll be returning the items as soon as possible and purchasing elsewhere!

Fast forward to February 1, 2012, after taking only so much, I decided to pay my 40 inch Sony TV and washer off since I only had approximately $75 on the TV and $35 on the washer off and ease the stress they have caused with the numerous calls a day and the harassing voicemails. When I paid off my TV and washer, I told them I can make a small payment on my PS3 but I couldn’t do no more and I’ll catch up that following and I gave them a date.

Again they kept calling and finally when I wasn’t home, they appeared at my house when my roommate was home and he opened the door and they pretty much barreled through the door and snatched up the PS3 and accessories and left.

When I called them a few days later and told them how much was it to get it back, the guy on the phone said he would have to talk to the manager and he’ll call me back. I’m not going to say any names because the guy I’ve been talking to is a really nice guy and probably one of the only few straight up guys theirs said he call me back. Well I ended up calling and he told me that they don’t see unemployment as a source of income and until I find a job, they won’t give me it back money or not and I can always resume payments when I get a job. Is this not discrimination? So I’m going to start protesting because this is unjust and unfair and I wonder how much of these stunts they pull are illegal.

She closed the door, and the beating on the door continued until the neighbor across the hall came out and requested they leave, otherwise they would call the police because they were disturbing everyone on that floor. After approximately 5 to 10 minutes, the beating finally stopped. I live in a secure building, the men who came out never rang my buzzer for entrance into the building; therefore, they were in the building without my consent.

They were there to collect items from my apartment and therefore should not have been inside the secured building unless someone from the apartment complex management let them in or I let them in myself. I feel these actions cannot go unpunished. I don't care what the situation is; they should not be allowed to harass people. I have paid all, except approximately $300.00 for this property; and they want to just come and take it and sell it to someone else. I am just a few weeks behind with my payments.

I was given four loaner machines because every time they bought a loaner to my home and left to my distress one after none of them worked. The same thing that was wrong with the first one was wrong with all of them. I wrote the home office, all I got was a phone call asking me what was the problem. Since the new year, the machine I got in place of the one that was sent to service has broken down. I am on my seventh machine, I want a new and better quality machine for all the money I have invested in this agreement with rent a center.

They have set a different day to come out and I think they wrote it down now but in the future I am going to call and make sure the assistant manager there is doing his job. I just want people to know what I went through so they don't go through it. I had to call two times to get this resolved when it should have only been once.

After the 2 weeks were up I did not receive a phone call nor were the futon bunk delivered. When I called to inquire, they acted like they didn’t know what I was talking about and they would check into it and call me back. After 3 days, still no call so I called them again. This time I was told that those beds were no longer available, but I could keep on renting the other bunk beds. I told them no and I told them to pick them up. Then I decided I would rent another item instead and they wanted to charge me twice the amount than they were charging for the beds.

I told them I would be back on Friday to pay the fee as they wanted to charge me extra because I wanted to rent on a Wednesday. I went home, and as I thought about it, I felt I was a victim of a bait and switch. I told them I would never do business with them again. Please note I had been a customer with them since around 2000 and purchased a living room set, a washer and dryer and a desktop computer. All of which were paid in full. Please go to Aaron's. They are cheaper and not so crooked.

In order to take a customer to court, a Corporate Officer of the company must appear. Contact your corporate office and refile and they must appear. I never heard another word from RAC. I had them come and pick up the furniture. Now today, I was denied because they showed me a paper with my name listed on it about 10 times saying I stole-skipped on all the furniture which is an outright blatten lie. Interesting thing was there were no dates on this piece of paper. When I explained what had happened to the "young" associate he said, "maybe someone stole your identity". I said, "No aren't you listening? I'm telling you exactly what happened." You see I work as a collection manager for the past 19 years for a high end company and never have I ever treated anyone differently than the way I want to be treated nor have I padded a bill and kept shorty records.

Now, if his condescending attitude wasn't bad enough, he made the mistake of discussed my situation with me in the showroom with other customers in the store along with my grand daughter sitting right next to me. There were 2 empty offices that we could have gone into behind closed doors but this young man thought he could intimidate me. The store was overcrowd and customers were going in and out of the store rooms to see if what they wanted was in stock. On three separate occasions that day (12/17/2011, Norristown, PA) people went through doors that said "employees" only, tell the associates working, they found what they wanted but needed help to bring it out. One was a woman looking for a TV stand. Went in the back, found it and came out and told the young man who had spoken to me later.

So my question of the day is, if I kept renting and stealing or skipping out (I have not moved or left my job) why would RAC keep renting to me, until now? I will be contacting an attorney tomorrow to file a suit against RAC for poor business practices. (Cannot discuss your financial business in front of anyone other than the name on any contract plus a multitude of other charges). I did get my new living room set later that day from a furniture store who was having a huge sale. It turned out to be a "lucky" day for me after all.

The court date was the following week and I didn't go because I had to work and plus I figured they got their stuff back, that I don't have to go to court. Now they have taken over $1000 from my pay check in the past few months which I just realized now. Can I sue these people to return my money and more?

On Nov. 14, Alex and Luke came and picked up the washer and dryer. It took me longer than usual to open the door because I was dealing with other pressing business at the time. Upon entry, Alex was very rude when asked why he spoke about my business to my friend. He got really unprofessional and rude. They unhook the washer and dryer. While doing that, Alex pulled the gas line from the wall and broke a water line inside the wall. Water was coming from the washroom and into my bathroom. I did not know where the leak was coming from. I called the office at my apartment complex.

They sent someone out to look at it. When they came, they asked if anybody was messing with any pipes in the wall. My girlfriend (because at the time after Rent-A-Center left, I went to work) said that Rent-A-Center just left from picking up a washer and dryer and they bust the water line that was in the wall. After I got a call at work and was told what happened, I quickly took a break and called Rent-A-Center and spoke with Chris. He was being disrespectful and saying that it was not his problem. He told me to call my office and have them come out and fix it. He said that he could not do anything because there are two sides to every story and he had to talk to Alex first. He offered to come take pictures but it was already fixed.

A few of the customer stated that they will never go to them if they do things like coming to your job and talking like she was before others. That makes people not want to go to them at all. That’s why they are not getting a lot of customers. Now, she was very rude and didn’t seem like she was working! But I do want her name. It is the center in Greenwood, MS. She could have waited until I had no customer before she got the running at the mouth.

That was very unprofessional in the manner in which she handled my family as customers. Due to her unprofessional behavior and the conflict in trying to rent bunk beds, we have decided to no longer use Rent-A-Center but to filter our services and that of my business into Aaron's which is cheaper and the process is much easier in obtaining service. I am very disgruntled about the whole situation that I will be complaining to the Better Business Bureau concerning the mentioned Rent-A-Center branch. What happened to the great customer service your company used to offer to your customers?

I left there at about 4:45 PM, and I was home by 5 PM. I live about 6-8 blocks away. I called about 7:15, asking about the delivery. I was told they would be delivering it very soon. The laptop was delivered after 9 PM. I don't think I will ever use them again. My daughter had a paper she had to email to her teacher by 9 PM that night. So, she is trying to get the teacher to change the grade. I pray that she doesn't have to suck up a zero for the essay due to Rent-A-Center.

Once again, they called late on Friday night to say they would be here on Saturday morning. They of course didn't show. They called again this morning to ask why I hadn’t come in with a payment. I just don’t have time for people 1) that don't communicate well, 2) that lie or 3) that don't take responsibility and try to work with a customer. Names included at this store are Melissa and Kirsten, both of which like to argue with a customer and are opposed to resolving a simple issue with a $500 used laptop.

Now, I am receiving calls everyday at 8:00 AM telling me that my payment is late and they are calling all the people on my reference list. I told them that I do not even had their merchandise in my home and I asked how my payment can be late when I did not sign any contract with them. I have been waiting to hear about the forward amount that they were going to apply from my previous rental. I told them not to ever call me again.

At 8:00, this morning, they called telling me that they needed me in the store today and that my payment was past due. I am getting a lawyer.

Since we didn't actually receive the merchandise until 2 weeks after the manager at the time did the paperwork, I feel like our 90 days didn't start until at least one of the items was delivered. We told her from the beginning that we were not moving into the new place until the 1st of July, so we didn't need the contract until then. But she needed to do it, since we were putting that $300 down. They keep pushing me off on different people about asking for the extension. Of course, it ran me out of time. They would have to speak to district office to get the extension. One did that or kept passing the buck, so to speak. There is too much money invested already to just let it go. But I'm not paying that much for a used item, that has a dent in it.

I also have a message from a RAC office. There was no name and no phone number on the message but it's the same voice. The message is a threat: "We'll do whatever in the world it takes to find you. Just to let you know, we'll find you." I am saving this message because if anything happens, I will use this as an evidence and sue RAC. If so much as a scrapped knee happens, it's RAC's fault. RAC are mafia-like goons and I don't know how any self-respecting person can work for a company that encourages and allows such threatening scare tactics. If your merchandise is that important, do your job and get reliable references. Check people out before you let them walk away. But then, you wouldn't have a business and couldn't gouge people. RAC, I hope you go bankrupt.

Not even a day later I received a voicemail on my phone saying that if I did not go into RAC. and renew a contract with only my name, that they would report the objects stolen and I will be placed under arrest. I, like any normal person would do, went to RAC and renewed the contract since I could not get the computer & TV from my fiance's house. When I asked to see the the previous contract, they told me that it was no longer in the system and had been deleted when my father told them the situation. When I looked at the amount they said i now owed, it was nearly double of what I was supposed to pay in the beginning, and a few payments that I made previous to the situation were not on file. I am now 2 weeks late on a payment due to me losing my job. Rent-a-Center repeatedly calls me, sometimes 5 times in a row, and shows up at my house twice a day. I get attitude from every employee and every manager like it's my fault that they messed up. I will not be making more payments on the things that I have already over paid for & I explained that to them. My question is, is there anything I can do about them harassing me?

Then, a guy got on the phone who was very rude and nasty--he didn't even tell me his name. He told me that he could take my payment because I didn't pay the $10 later fee. I told him that I didn't have it today. He didn't say anything else and then he hung up. Well, later that day, the same woman called me back and left me a message about that same payment.

They have two stores and they have one person from each store. They would start calling me every Saturday. They are very rude and nasty and they don't listen to you. I didn't have any problem with paying the money, it was just the way they treated me. And how is it late if it is already there before they open on Monday morning?

I was one day late after the 90 days. If I had a customer who had made a mistake and trusted a verbal cue, I would at least say, "Wow, you just missed it" or "I'm sorry you didn't make the deadline". Instead, I was just told "There's nothing I can do" over and over and over. So get this, I told them I wanted to bring it in instead of finishing the payments. The guy told me I'd get better value if I just finish my payments. No! If I continued to pay the minimal amount, I would end up paying about 900 dollars. If I turned it in that day, I would have totally lost $276 but I could buy a new one for just under $400. I could actually bring mine into the store and buy it again and still be way better off.

Point is, their contracts are legit but verbal communication is horrible. I was ** enough to trust that and they banked on it! I'm never going back.

I eagerly waited until Monday morning, as they are closed on Sundays, and I called them to inform them that the computer is broken. They gave me the number for their technical support center in Orlando. I called them and describe what issues I was having, I told the agent that the mouse, keyboard, printer and digital camera are not being recognized and the CD-ROM was not working. The agent told me to have the store mail it to the repair center because something is wrong with the mother board. I did that on Monday, August 1 and the store manager, Denise, told me that I should be getting the device back in 1-2 weeks, and in the meantime they would give me a loaner computer. They added that all payment would be applied towards the Sony.

Thursday, September 1, I had a message from the other manager, George, he said to call RAC. When I called him back he said that he was calling to remind me of my payment. I then asked him if the computer was back yet. He said, “oh no, the computer is fried, it got struck by the lightning. It can't be repaired. I said, “are you serious? Was anyone ever going to tell me that?”

Needless to say, I was a bit perturbed so I went to the location to speak to a manager. George came out and asked me if I was the lady with the Sony PC, and I said yes, then she told me that she knew that the computer was not working. She said that one day it was thundering and lightning really bad and the electricity shut off and turned back on, and after that, the computer didn't seem right anymore. So I was like, well, why did you sell it to me then?

Why would you put a computer on display and accept payments on it even if you knew that it was not working. And then admit it to me after the fact! He then walked away to a back office!

Then Denise, the other manager, finished helping her client and told me that they had another Sony or I could keep the HP loaner. I told her that I would like a discount for all of the inconveniences. I said that I would like to keep the HP since it's already in my home. She told me that the best she can do is give the computer for the same price as the Sony. I told her that the computer is estimated at $500, brand new, on the HP website, and this one is used with mismatched accessories. She said, “oh no, that computer is worth $1,200!”

The model number is HP 100-5155, and the spanking new, with all the correct accessories is valued at $479.99 per HP. RAC is completely dishonest and fraudulent company. I would greatly appreciate you looking into this particularly disturbing matter. I want every penny that I paid in installments for the month because they deliberately placed me into a contractual agreement with a knowingly broken device simply to collect weekly payments that are non-refundable.

I couldn't pay it Monday because that day was a holiday (August 5th). The staff was very unfriendly and unprofessional. My payments were about $70 a week. I went to Aaron's and got the same items and my payment is now $160 a month.

Rent-A-Center are crooks and should not be allowed to do the things they do.

I have returned items that I felt I couldn't afford at the time, or had them picked up. I am currently renting a washer and dryer, which were at first set-up as bi-weekly payments, but we were paying monthly to stay ahead. My husband quit his job; started a new one within a few days, and started to get paid weekly, instead of bi-weekly. One of the workers changed this, and we started to pay for our items every week.

We were only late a few times, and each time we were late, the store workers would continuously call my in-laws’ house, and would not call my home phone. The first time we were late, we were out of town. We weren't able to make the payment. My father-in-law and mother-in-law both told the manager of the store that we were out of town, and we would pay when we got back in a few days. They continuously kept calling until we got home, and even left a note on our garage and front door the day we paid it and after (I made the payment before the store opened at 10 AM). When I made this payment the manager, Terry, she was rude to me; I let it go, and allowed it because I just wanted to pay for it and get off the phone.

The last time we were late was this past week. I paid it the morning that my husband got paid before the store opened. During this week, we were late, whenever I went to talk to one of the employees they would hang up the phone, and when I called back, the phone would just ring. The workers continuously called my in-laws, and I am not sure if it was the exact result, but the next day after my father-in-law got the last phone call at work, he was fired from his job.

When I called to make the payment, I was only going to pay for the week we were late, the late fee, and the current payment coming up. The man I was talking to told me to hang on for a second, and a few minutes later the manager, Terry, came back onto the phone and started to yell at me. She told me that I had to pay until my husband got his next paycheck and I told her, "No, because I was getting my financial aid. I was planning on using that to pay the next week with it." She said, "Financial aid is not guaranteed money." I told her, "Yes, it is because most of my aid is grants.” She then said, "I need to charge until your husband's next paycheck." I told her, "I only have enough right now to pay for the past week, the late fee, and the current week coming up." She said, "Well, this onetime I will compensate and allow you to pay the amount you want, but if your husband switches jobs again and makes me have to change his job information again, I will demand you both start paying monthly." Before I could say anything else in return, she put another employee on the phone to take the payment. I made the payment, asked for my confirmation number and the district manager’s number (which was a store locator number), and the manager's name again.

A few hours later, my husband and I went to another Rent-A-Center. We asked what their policies were, and told them what had happened. The man we spoke to stated that this wasn't the first time he has heard of complaints against that store manager. He gave us the actual phone number to the district manager and his full name. Another employee in that store told us that another option to calling the district manager could be that we could transfer our account to that store (it was closer to us as well) because that was one of our rights. We agreed, and he went to make a phone call to have our account transferred. The other store manager declined, and stated that she would not allow our account to be transferred. Is this even legal?

They told us that another option would be to ask the store to pick up the items that we were renting, and start renting at that location. I did ask if everything we had already paid would be applied to the new items, and he said, "Yes!" So, we decided we would do that, and come back in a few days to start the process. My husband tried to contact the district manager three times that day; he left voicemail messages two times, and received no return phone call. I have never been treated this way before; yelled at, my husband was told he is not allowed to switch his job, or he has to accommodate her requests. My husband went back to his job he had when we first got the washer and dryer, so she didn't have to verify that he worked there or anything. The other Rent-A-Center told us that she was petty for saying that, and they cannot tell us where we can work or not, nor say that we cannot make a payment that doesn’t push us to our next paycheck, as long as they get money and we are current-- it is fine. He said they have people that are late and they understand that, when they get to a few weeks or a month, then they start calling references, if they cannot get a hold us the actual customer.

I feel that what happened was wrong, and I was treated with total disrespect. I have had the washer and dryer since January 2011 (8 months). I am not sure if I want to try to buy one outright at a store like Conn's, Sears, or see if the other store can fulfill their end. I feel that if I did buy one outright, I would have lost over $1000, but if I buy one and apply what I have already paid I would be wasting almost $3000 to Rent-A-Center, and that would go into the store manager’s (Terry) pocketbook. I don't feel she deserves it from her poor customer service, and how rude and unprofessional she was towards me and my husband.

After that, I wanted to upgrade to a larger TV. I then signed a rental agreement to rent a 55 inches flat screen TV. At which time they told me by upgrading, I would not lose any of the money I had paid on the 42 inches flat screen. I also had a coupon for $700; they informed me that I wouldn’t lose any of the money I had paid in on the smaller TV, and the coupon would also be taken off the price of the 55 inches flat screen TV. At this time, I have paid $400 dollars on the TV. After the coupons have been added, the total was $1900 ($800 + $700 + 400=1900).

I have not been able to make a payment for a few weeks due to losing my job. The men from Rent-A-Center came to my house every day. They hit the doors hard as they can, scaring my children. They entered my yard; bang on the back door and the windows, while they were banging on the doors they were yelling rude things at me describing everyone around. They called my phone more the once a day sometimes, and they have left a message threatening me with calling the cops. They called my references after they have been asked not to call them anymore. When they come to my house they look in all the windows, and stand on the porch to see in the top window on the front door.

I asked her if she was joking with me and asked to speak to a manager. She told me she is the manager. Again, I said "Are you joking? I always make my payments and if I'm late, it's only by a day or two by maximum". She again said payment is due today and was very rude to me, treating me as if I'm like weeks behind. I could understand if my payment was really late. **, I could understand if I was two days late but I'm not even late yet and was treated this way.

This is absolutely ridiculous and I hope, for the sake of any other renters out there, that rent-a-center goes bankrupt!

My daughter doesn't live with me. I'm just a reference and I don't have the merchandise but I'm being harassed. I don't think its right. I suffer from high blood pressure and my pressure went sky-high. I'm disabled and I don't think I should be harassed for something I don't have because I'm just a reference so please help me. Plus, I have rented from them and they ripped me off with high taxes or finance charges that is why I stop dealing with them. I still think they owe me money.

My payment for a TV was due on Saturday, 8/13/2011. They called me earlier that day. They called me at 8:00 PM that same night. The store manager, named Rick, called and left a very rude message on my voicemail.

Let me inform you that I have paid off a computer within 90 days with them. Also rented a washer a couple of times and paid that with no problem then called them when I no longer needed it. I was upset because they have a $5 and I feel like if I want to pay it 2 days late, let me pay it late.

There was no excuse for that rude message to be left on the day my payment was due. Well congrats to Rent-A-Center on 103rd street Jacksonville Florida between Ricker Road. You have lost this customer. I am with Aarons Furniture and they are way cheaper anyway. I am looking forward to that Rent-A-Center location going out of business. It would make my day to see Rent-A-Center as a whole go out of business.

My my major problem is that they never called my home or cell phone to let me know this had happened. The lady on the phone was very short with me and just told me to come and get my money and there was nothing else they can do. Now I have no furniture or bed in my bedroom. I called customer service and was told they will have someone call me back. I, 74, again and on a fixed income, now have nothing. Please help. I just wish there was a process before I gave my money and removed my furniture.

I informed the store and after two days, they brought out a loaner TV. Mr. ** assured me he would order a replacement bulb for my TV immediately, and that I could replace it myself. It has been three months and still no bulb. He informed me that it takes "forever" for their replacements to arrive.

I have checked online the Mitsubishi parts website and found that for $100, I could have a new bulb in two days. I do not understand the delay. I have asked every week when my part would arrive and always get the same answer. "I don't know, ain't got no way to check on it." I am starting to believe the part was never ordered. I am very disgusted with the whole ordeal. It should also be noted that the TV is just one of the five items I have rented from them at this time to a total of $415 a month. You would think for this kind of money, I would be treated with a little more respect and courtesy.

I went on vacation; I was late making the payment because I was out of town. I got a call from my daughter stating that "FRANK", the manager, came to my home demanding payment or the laptop. I talked to Frank on the phone; he was very nasty and disrespectful. He was talking in a so nasty tone that I told him to come, pick up his property. I couldn’t wait for him to come and get it. So, I dropped it off. Needless to say, we had a verbal altercation; he accused me of lying and hiding in my home when he came. With raised voices (his), I said, "You have a horrible customer service!" I could not believe this man talked to me the way he did. I don’t even allow my husband talk to me that way!

I decided that it was the AV cable (audio/video). I went and bought a new one. When I got back home, I hooked it up to yet another TV with the new cable I just bought. I got the same result. I called my brother up and asked what we could do. He said to see if I could take it to a Rent-A-Center out in Illinois and they could repair it or swap it out using some number of the receipt that he has for the purchase.

I'm mad that Rent-A-Center didn't even check to see if the Playstation 3 worked before they rented it to him. Plus, aren't they supposed to rent him a new Playstation 3 if he was renting to buy? Can anyone tell me if they can swap it out or repair it if he rented it in a different state?

My mother decided to put the bedroom set in her name since it was 90-day same as cash and it would be paid off soon. The bedroom set was a little over $800 and I was paying on it regularly until I missed a payment. After that one missed payment, the harassing phone calls started to my mother’s home, where the furniture wasn’t even located because they delivered it to my apartment in Columbia, SC.

My mother called me and told me that Rent-A-Center called and said I owed a minimum of $140. I said that was fine, so I called to make an over the phone payment. When I asked how much I owed, they replied $180. And I responded how that is so when you just called my mother and said I owed $140. So they paused for a moment and said yes it is $140.

So I paid it and, after a series of payments, I missed another one. Rent-A-Center sent their workers to my mother's home again and said that the minimum payment was $180. When I called a few days later, when I could get back to Winnsboro, they told me I owed them $394. So I said how that is possible when you guys just came to my mother’s house and said $180. He replied that the price goes up every day and that the $394 was just the price for today and that it would be more the next day.

So I said okay and told them to put my name on the account as well with my mother's, because the furniture was at my home. When they added me to the account, they asked if I was going to make a payment today. I told them I don’t have $400 to give them today because, of course, they wanted it in full.

Today we received a letter from a law firm saying they would take my mother to court because of the furniture or I was to return it within 10 days from the date of the letter. I called to see how much I owed so that we could go ahead and pay them and get it over with. They told me I owed $310.18. I asked how it could be that I now owe $310.18 when you told me last Friday that I owed $394. He said that someone else told me that. So I asked well who he was. He said that he was the financial manager and I said that you are the person that I spoke with the last time and you told me that I owed $394, not anyone else.

So he went on to say that I should be happy that he is giving me $84 off because if he takes me to court, he is getting court cost, back payment, and another payment. So I told him that I was going to file a complaint, that they were getting over on us and that someone is trying to cheat us because every time I call I’m getting different prices.

I also told him that I needed to come over to talk to him because there was no way that I owed $180 then $394 and now, I owe $310.18. I then told him not to call back harassing me and my mother because she doesn’t have the furniture and I hung up. He called back on another number saying that if I came over there, that he had something for me. I then told him that he is now threatening me and that I would call the police.

He hung up the phone and called back. He spoke with my sister and she told him not to call back because he was threatening us and that we would call the police. A few minutes later, we received a phone call from Sharon Kennedy's cell phone and my mother told her that her employee was harassing us. She also told her what was said and that if he called back, she would call the police and she then hung up.

The furniture that we purchased, all but the biggest end table, was very used and the recliner was broken at the back. It was never fixed and it was never cleaned, which we were promised it would be. The bedroom set, however, was very used as well and had many scratches on every piece. And we found out when I moved, that the bed was never put together and the rails were never screwed into the headboard and because of that the headboard fell on my back.

They call me constantly during the day, even though I have asked them multiple times not to, since I'm at work. If my payment is a few days late, they turn up at my door.

I will never do business with these people again and I discourage anyone I know from renting from them.

Rent-A-Center has called my home up to 50 times on the day they kicked and banged on my windows and doors, simultaneously hitting the windows and doors while another representative called the house. As a result, I am going to ER, and still having high blood pressure and heart pain because of what happened this past week. I was told that my bill for a TV and sofa would be $133 every two weeks. Then, I added used tables and used TV stand, which is not over $170.00. They raised the price to $292 every two weeks, without explanation. So, I refused to give up the merchandise until I get the corrected bill; and they have harassed me to the point where I need to get a cease and desist order. My property is private, with signs posted and a locked gate. They have the code, so they do not obey the 'no trespassing' law.

About 2 weeks later, on April 2nd, 2011, I went to their office at 634 Gates Ave. and rented a computer. Since then, the manager has done nothing but "harass me and verbally abusive to me, I have high blood pressure and this isn't good for my health. Today is June 22nd, 2011. I went to my mail box and there’s a letter saying my "rental agreement has expired on 6/18/2011 when I made a monthly payment on 6/03/2011. I have my "rental-purchase agreement which doesn't have an "expiration date on it and has been signed by myself and the store manager, thus he’s the person who handled my paper work. On 4/02/2011, I have all of my recipients except for the last week of April, which I can’t find along with my recipient for the month of May, 2011 wherein I paid by debit card.

I was told when I pay by phone I have to come in to collect my receipt on 6/03/2011. When I went to the office to make my payment for the month of June, I asked for all recipients that are due to me. He then went on to give me for recipients which upon my looking at them, they are two of the same recipients for the payment of the dinette set for June and 2 of the same receipts for the month of June for the computer. After I received this letter I have called Rent-A-Center at least 10 times requesting a number for the headquarters to file a complaint. I was "hung up on each time by the manager. Please help me. This is affecting my health. Everyday I’m scared they’re going to come to remove the item that I paid for already, and it’s unfair that I’m being treated in this manner. Upon paying the manager on June 3, 2011, I asked him, “I’m not going to get anyone at my door harassing me, am I?” He said, “No, you made your payment.” Well, no one’s at my door as of yet, but I’m being harassed now by mail.

So I go in on Monday. Because I am a nurse and I work long hours so I did not get out in time to make my payment on Saturday. The stupid kid named Leo (I guess that's short for something he had trouble spelling as a child), who apparently has no type of customer service experience, makes a stupid comment and says, "Wow. It was your first payment due and you are already late!" I replied, "It does appear that way, doesn't it?" Well, he tried to collect a two-week payment and I told him I was going to pay a week and I will be back on Saturday to make the other week. He says,"But we set you up on a two-week payment plan." I replied, "I am aware of that because I was there when it happened. Now, do you want the one week or not?" He says, "Honestly, no!"

I told him then, "Pick up your ** and I will keep my money in my pocket!" So, he agreed that they would pick it up. Five minutes later, I called Aaron's Sales and Lease where I have several other items, and I asked them if they have ACs. They replied, "Yes, ma'am, Mrs. **. We sure do." So for anyone who thinks Rent-A-Center is the place to go, you are so wrong and the bad thing is that their customer service is so disgraceful. I would not send my worst enemy there. Rent-A-Center needs to hire happy, upbeat people who are happy with their jobs; not little boys, like Leo, who have no idea how to make customers happy. He could have taken the payment for the week. I have paid for many items from that company. I know how it works and I also know that I will never shop there again.

The TV was scratched in two places on the front facing, and they could not find the remote. Eric stated that the driver who picked it up was no longer with them, and he did not know what he did with the remote. They wanted me to go out and buy a universal remote. I informed him that wasn't happening, and when I go in on Friday to pay on my account and they do not have my remote and a solution to my TV being scratched up, I am not going to make a payment until everything is solved.

They said they would send another for me to sign. I have repeatedly asked each month about a new contract, telling them we did not have a legally binding contract. As of 3/16/11, they still hadn't done this. My payment was due Monday of this week, I was fed up by their harassment and decide not to make my payment. They drove out to my house 3/17/11 with a new contract for me to sign, saying this is what I had requested. I was angry. I said "you expect me to sign a new contract now", "after all the harassment you've put me through and I've been a good customer? I don't think so."

I told them to send me a copy of the one I signed, knowing that it's not a good contract. He got angry saying his uncle was an attorney and all they needed was three things at the top of the contract to sue me. I told him I had worked for attorneys and he didn't know what he was talking about. I told him to leave my property. He continued to verbalize again and I said if he wasn't leaving in 5 seconds, I was calling the police and charging him with trespassing. I cannot believe the treatment I got.

I returned to work and when I could pick up the final payments, I went to rent a center to get my computer back and they told me that it was resold and that they will give me a different computer which was much cheaper than my Dell and that they will just take the money I paid for the Dell on to this Compaq computer and now they are saying that we still owe $300 dollars on this one. They keep harassing us and our family, even calling my landlord on trying to take the computer back. We now received a letter threatening us to return the computer so they can resell it and get the full price again. We have paid them $2850 for a computer, from 2008 until present.

We were late this month on our items, and I have received letters from this Rent-A-Center. Not one of them have ever been signed by anyone. My mother has told them to stop calling her house, and after being told this, they continue to call. I am, as well as my mother, considering this harassment. Again, this is illegal in California.

On March 11, 2011, my mother received another phone call. While on this call, she received a verbal threat which is illegal in the state of California again! I don't care what any ignorant person says out there, even Rent-A-Center. Defaulting on your payments is not a "theft charge" by any means. It is a "breach of contract". A civil matter **! Rent-A-Center will not make threats to me or my family in any way without me taking it to the legal system. I will protect what is mine and my family's, and If I feel that my family is in danger due to threats of Rent-A-Center, I will file charges against this company.

I called back twice to speak with the Manager and this Lenny person got on the phone trying to justify his actions. I called again and this time, Rafael, "the manager" got on the phone and I proceeded to speak my complaints. It's a shame that after almost 20 years that I have been a Rent-A-Center customer, I was treated so rudely. My advice, get workers with some college education and some sort of respect for the clients who are the ones that pay their salaries.

Two weeks later I went back into the store and opened a rental agreement on a used Ashley Bedroom set. The bedroom set was delivered three days later without a problem. Two weeks after that I called the rent a center to see if my living room set was in and it was.

I had arranged for the living room set to be delivered the following week. When the furniture was delivered it was wrapped in plastic wrap & I asked the delivered men to please leave the wrapping on because of the fact I wasn’t fully moved in. They agreed and left.

Mid-November I was ready to move in and my husband and I removed the plastic wrapping from the sofas. Not a second later, I went to sit down and realized the love seat was broken. The next day, I called rent-a-center and asked if someone can please come out and take a look at my sofa. The man on the phone said he would send someone out the next day. The next day came and went and there was no sign of rent-a-center. The following day, I called them back and the man apologized and told me they were very busy and they would send someone out within the next 2 days. Again, I had no problem with it.

Weeks went by and still no sign of rent-a-center. That Tuesday, the payment was due and I had no problem with making the payment. Again, I asked for someone to please come and at least look at the sofa the man said; “yes we will send someone over”. I still got nothing. I got fed up and called the 1800 number and reported them. That same day, they sent someone out. The man who came to my house said yes the sofa was broken and he was going to put a replacement on order and that would take the most 2 weeks to arrive.

To make a long story short a month had gone by and still no replacement. Please note that within the month, e very Tuesday I’ve been making payments on the bedroom set. I refused to pay for the sofa until they made the repairs. I made a few arrangements for them to come and pick up the furniture and they never came.

A few days ago I received a letter from them threatening to take legal action against me because I had not returned the furniture not once did I not allow them to pickup the furniture. I called the 1800 once again and they told me they would take care of this.

Saturday morning, rent a center calls my house. This is when the Manager Tom refuses to give me the replacement and demands that I give him back all his furniture including the bedroom set that I’ve been paying for. I got upset and told them to come and pick up the furniture that I was placing it in the drive way that I did not want to deal with the company anymore he then hung up on me. My family and I took out all the furniture and placed it in my drive way.

40 minutes later, rent-a-center knocks on my door asking for the furniture I told them that it was in the drive way. They told me it wasn't. I feel in my heart that they loaded the furniture onto the truck but on orders from Tom they had to come and harass me some more. I cannot deal with the stress.

Yesterday night, Rent-A-Center calls me and my sister’s house (I don’t even know how they even got hold of her number) Tom then began to call me a liar and telling me I was going to go to jail for stealing. I need to find a lawyer now because this issue is only getting worse by the day. I cry at night because I cannot take this stress any more. I am being accused of something I did not do.

I am writing this because the next step I will take is to go on one of the TV stations to see what's the problem with this company. The manager of the store threatened to call the cops on me and tell them I stole the items. He called my references and told them also. When I spoke to him on the phone he told me that. I made a complaint about him but nothing was done.

In November, I went back to the store and asked about my TV. They told me that they didn't have any in. I asked to speak with someone in charge of the store. That is when I spoke with the store manager and he assured me that he placed the order for me and to check back in a couple of weeks. My husband went in and asked and they told him that they would call us when they did have one.

I went in on 3 Jan 11 to give a payment and I told them that that would be the last payment I was making. I told them that I was tired of paying and constantly asking about the TV so I asked if they want to make an appointment with me for next Monday so they could pick up the TV set. They asked why. I told them that I was tired of their ** and they said to me, "Oh, we have one in right now, how about we deliver this one out to you tomorrow?" I said fine.

I waited all day Tuesday. I even called them a few times to see where they were. I was told that they would be here before six. I called them back and told them that my son-in-law was leaving and that nobody would be here to help them. I was told that they did not need help. I said okay. At 6:30 there was still no TV. Finally, at 6:35, the delivery guy calls me and says that he is on his way. I said, "Cool." He then asked me if anyone here could help them with the TV. I told him no and that I was told that they did not need help. He then told me that they could not bring the TV until tomorrow. Oh, was I mad. I said fine. Then, he assured me that I would be the first delivery on his roster for the next morning (Wednesday). I said okay.

I called my doctor's office the next morning and canceled my appointment for late in the evening. They said okay and my new visit was at 4:15. I said okay. I waited for them to deliver the TV like they had said. Guess what? No TV. I called them just before 3:00. I called them again and they told me that they were on their way. An hour passed but there was still no TV. My husband had to go to work and I had to call and cancel my doctor's appointment again.

After I was off the phone with my doctor, I then called the store again. This time, I am really mad like you would not believe. I was told that they would be here within an hour. It is now 5:00 and still no TV. I do not think anyone should go through this kind of **. I have been a customer of Rent-A-Center for over six years and this is the first time I have had so much trouble with them.

To this day they wanted to give 300.00 dollars for destruction and David wasn't written up, never apologized to me and at the time, kept saying it's a ** yard, it's a ** yard. I have been along time customer of rent a center Nj and upstate Ny and can't believe I've been treated like this. I started renting from colortyme and I wish I could still. Their people need to treat people with respect.

I received a call from them 2 weeks ago. My phone was low on battery. I borrowed a co-worker's cell phone and called the number back, which was one of Rent-A-Center worker's private cell number. I returned the call from my co-worker's cell phone to find who it was. It was a person work there, calling me from their personal phone.

She asked if it was Hugh (me), I said yes. Now they are calling this man's number and leaving personal messages on his phone for me. Is this practice okay, for them to leave messages on anybody's number?

As we were going shopping and meeting people, I explained to him that I could not give him an exact time and that I would be in before closing to make our $15 payment. He then got very rude and said that was a *** answer and demanded a specific time again. Mind you, we are not late at all and current on all our payments.

Because of my "attitude" by way of not giving him a specific appointed hour for payment, he is now claiming that he can come and take our dinette regardless of whether we are current in payments. They are trying to take it back now that we have it almost paid off. I feel they just want to rent it to someone else to get the full price all over again. I also do not feel they should be allowed to harass people and demand specific payment time when the payment is not even late.

The store manager did not give me a valid reason for the delivery not being made or why I was never contacted after my initial visit to the store. I felt very uneasy and uncomfortable by the sales and store manager. I let them know that I was dissatisfied with their service and would be canceling my contract and getting a refund. The store manager seemed highly irritated with my request. The sales manager who initially handled my contract did not speak to me the whole time I was there and the store manager had another sales associate handle my refund. I left feeling like I had been treated differently and frustrated because of it. All I could think of was why? I was informed by an employee there that the managers did not care for gay people. So now, I was getting the big picture about what was happening.

About a month later, I received a friend request on Facebook from the same sales manager who had not spoken a word to me since I signed the contract. My settings on Facebook is private and I do not use my real name. He and I had no mutual friends so I was little scared, confused and angry with the idea of this man contacting me and invading my privacy. I wondered if he had used my customer information in my file there even though it was supposed to be shredded after I canceled my contract. I also felt that it was very unprofessional and discriminatory towards me because of my appearance and orientation.

Something needs to be done with this young man ASAP. He doesn't have the right to talk to people like that and you don't even know what's going on and have not even talked to your other worker to find out whats going on before he jumps the gun and disrespect me like that. And I will do whatever it takes to see that you have something done with this young man. And the sad part is he is like that with all his customers. I am thinking about giving the thing back and going someplace else.

The store manager contacted at an earlier date then specified to make payment. I stated, is the 90 days same as cash policy agreement? Computer browser application is corrupt. I was told to bring computer to rental location. I requested to refund money. I'm not comfortable doing further business. I had no contract paperwork. I was has misinformation from the beginning. Computer is corrupt.

So I waited until the next day. Then when no one call me to tell me about the TV. I called them then the guy to me I don't qualified. I ask, "Why?" He said, maybe if I had a job I would qualified. So, I ask him, "That's how you do business?" He said, "Well, you just don't qualified." Why because I get benefit? He said, "Well, you ain't getting that TV." And then hung up on me. I called their complaint number more than once and no one called me back.

Whenever we are in a difficult situation and we try explaining, RAC will just continue to argue with me or my girlfriend, making all kinds of outrageous suggestions in order to get their payment such as "can you borrow money from anyone?" or "is there someone whose credit card you can use?". The TVs that we purchased are located in our place of business and on multiple occasions, the RAC manager, Chris **, and an employee have entered my business during peak business hours and have disrupted our business, threatening to take our TVs, arguing with our employee in front of customers and also threatening to call the cops.

I have repeatedly asked them not to come to our business and yet they continue to ignore me. Our account has never gone more than 7 days late and RAC says that their policy is to take the equipment if the payment goes past 7days. Well in this economy, things can get really tough and RAC does not value their customers enough to have any understanding. Our most recent encounter with RAC was this morning, Saturday 11/20/2010. This morning, I contacted RAC to make our payment. I explained that I could make the payment in full on that Monday over the phone when a deposit we made cleared or they could send someone by that day to pick up the payment in cash. Jen, the employee of RAC, went on to say that she could not pick up the payment nor could we make the payment on Monday and that we have to come into the store today or our TVs will be picked up. She also said that our payments are supposed to be made weekly and that we were already 7 days late.

Well, when we purchased the TVs, we had structured our payments for twice a month. Apparently, RAC took it upon themselves to restructure our payment arrangement. We have nearly satisfied this second account in full and RAC is still threatening to repossess our TVs. RAC is the worst establishment to do business with and we will never purchase from RAC ever again. We also discourage anyone who is thinking of purchasing from RAC not to, it is not worth the harassment.

I would never in this lifetime buy or even rent anything from this store. Be my guest to deal with this company if you want to be harassed for being a few days late of a payment. Mind you, I have been making payments to this store for almost a year. This is the worst business and the worst employees.

Never rent/ buy from these people! And to think they would be polite because, we as people/customers, are paying a ** load more than what the actual product cost. This company preys on people that can't buy certain products at full price so they basically charge you double for what the product actually cost. I will never again deal with this company and I will continue to complain and spread the word to anyone who tries to buy or rent from this place.

Not only are they liars but they're classless stalkers that call you over and over and over.

Right before I thought my computer was paid off, they had a special going on, it was something like 3 weeks free on any item. I figured since my computer was soon to be paid off, I'd try out a new bed since mine was so hard and lumbar. Now this part cracks me up. I had moved about 45 miles away so I didn't live close to the rent a center that I had been dealing and got my computer from. They offered to drive down here with my new bed (about a 45 min drive) they said, oh no don't go to your local rent a canter. Deal with us because you're out customer. I said fine, OK I'll try out the bed from you and if I like it at the end of the 3 weeks I'll start paying. They brought me the bed, everything's fine.

Now mind you, my computer was supposed to be paid off for the 1st week, the bed payment would of been due. I got into it with them when they called me, and told me I still have 8 weeks left. I know for a fact I don't. But you guys know how these people are. They twist and add logic that doesn't add up, just to scam people. I told them, I'm not paying another penny for the computer and told them to come pick up their bed. They told me I need to bring them the bed! LOL. Yea, I'm gonna bring them a queen size bed, frame, box spring. Do I have a ** moving van? I'm a women on top of that. How the heck am I supposed to move it? LOL they are real tools.

I told them fine it's mine if you don't pick it up. They tried and boss me around when they have the time to pick it up. They gave me a time frame. I think it was like 4-6 on a Friday night. I agreed. Then they didn't shop up! I call them and they told me their drivers couldn't make it out there. I said fine, then you can get it Monday after 5pm. They toldl me they have to charge me for a week LOL ** no. These people are 100% totally insane. All I can remember after that is I didn't pay them a single penny for that bed. All I know is they try to intimidate people, especially females.

They sent out someone to my home and he couldn't fix it and I was told they would send a service man out to my home. No one ever came, so I went into the store and talked to the manager and I was told once again that someone would come fix it. Still haven't seen that person yet. I called the 1 800 number to file a complaint but still no one has come to fix it. That's bad business. That's why, I would rather deal with Bestway Rentals.

They should be investigated and shut down for robbing the poor. Ashely Furniture is supposed to be a reputable store, but they have a racket going on there. By the way, they call themselves RAC Acceptance. I guess that means they “rac” up and we accept it. They send no monthly statements; you never know how much you owe. How can I make a $300 payment and only $60.00 goes towards the furniture? Please investigate.

Even though I explained the situation to them and as soon as I received my new card, I would pay the account up in full. They went to my in-laws’ house unannounced, banging on their doors and demanding payment for the merchandise even tough I had already spoken to the store manager explaining the situation. I have been a customer there a long time and they are treating me as if I was a thief and they are calling my friends and family’s numbers at a minimum of 5 times a day and my phone about 10 times.

At 4:00 pm today, they showed up at my in-laws’ house banging on doors and windows and demanding payment or they would repo merchandise. These people are out of control and are now what I consider harassing both me and my partner’s friends and family by calling them and showing up at people’s houses over a payment that is only a week late. Even after my mother spoke to them and explained as soon as we receive the new card, we would bring the account up to date. I don’t appreciate the harassing phone calls and the unannounced visits over a payment that is a week late, especially since I spoke to them! I have not even received any letters from them. And I don’t think they should be able to just show up at anyone’s house or make numerous phone calls to all different people telling them about what the call is in regards to that. It is my private business.

My father just had a heart attack a few moths ago and they were there banging on his door like nuts. It’s not right. There are laws is NJ that they feel they don’t have to follow. Also, I am hospitalized and trying to recover and my phone is ringing off the wall. These people are nuts and I have had my account with them for several years. I don't appreciate my family and friends being harassed over a $216.00 payment.

I really need help because I paid $4, 381 for a broken TV. I think they should let me know that this TV was damaged before a made the full payment. Can some one please tell me what I have to do? I tried calling, but the manager always hides. He's never there when I go in person and the same thing I need help, these people can't be selling broken items. It is not fair, the TV is a Sony model #KDF50E20000. I called the Sony company and they came to see the TV, which I had to pay them to just to come and see the TV, and they told me to return it back. But the Rent-A-Center manager doesn't want to talk to me, so I come here to get help.

Why was this computer costing more? Also the payments were 20 dollars more a week than the new was. Also if they do not run a credit check, they should not ask for your ssn. Today is Saturday, the day my payment is due and it's only 9 am. I received 4 calls asking me when I was coming to make payment. All calls were made to me within 2 hours. I think everyone that has a bad experience with this company should report them a lot further than just here and report them to Better Business Bureau.Thank you. Beware of Rent-A-Center in Cumming, GA.

I called and called and was continuously told that I would receive my washing machine between the hours of 1pm and 5pm. I still have not received my washer. It is now 5:35pm. Every time I place an order, they are never organized my order and do not come when they need to and it's terrible. I'm upset because I need my washing machine as well as my coffee table the quality and wood of the table was very cheap there was no reason my table should have broken like that and as for my delivery it sucks. It makes me want to return all of my furniture and never do business with them again and they can never come when they are supposed to and I guarantee you that I probably won't receive my washer until tomorrow 10/15/10. Rent a center in Roxbury,MA/ Dudley station on warren street sucks!

I do not think they have the right to jeopardize my job because then, how will I pay anything? The product I have is a laptop and I use it for school. If I needed to be contacted personally, it would have been beneficial to come to my house instead of my workplace, Zaxbys. I came in after I was sent home to fix the problem, which I paid my overdue fee. No problem. The nice lady and gentleman were explaining it to me, I walked out and saw the lady Tara shaking her head as if I was a problem customer. I didn't say anything to her. I asked where I needed to go to file this complaint.

And, because I have only a balance of $220 and was late in paying, they picked up the merchandise and they resell it. They make money not only the resell price but all the interest and part of the principal I had been paying for months. Ain't that a rip-off? They took the merchandise despite my offer at least to let me pay 1/2 of the balance and the rest by next payday. That way, I have only $100 balance but they choose to take it back for one reason and nothing else because they can resell it more than $200, which was my balance at that time. These kind of businesses should be stopped.

The next day they came to my house around 11am, my sister said, and I was not yet home. My sister told me they were banging on my door, ringing the doorbell over and over, banging on the window. So then around 2:30pm they showed up again, and I was upstairs, using a rug scrubber and couldn't hear them and my daughters came upstairs saying, “Mommy, there's some guys banging on the door”. So I looked out the window, but I didn't see their truck. I saw some guy in a Steelers jersey and some jeans so I told my girls to get away from the door.

Then I went downstairs, told them I had the money to pay them and I would bring it up to the store and the manager dressed in the Steelers shirt said, “There is no paying. We want our merchandise and we want it now.” At this point I was pretty upset, and said about them trying to rip me off which they did, and they can just pick the table up on Monday because I wasn't letting them in my house with no one else there, but me. They demanded me to let them in. I felt so uncomfortable. I said, “My dog is out right now. Please just come back, because I don't want anyone to get hurt in my house.”

The manager said, “Who cares?”, and I said, “I do, because I don't need someone getting bit or what not”. Then I tried closing my window which I was talking to them out of and the manger shoved it back up and held open as I was trying to shut it. He said, “You're gonna regret this”, and I said, “I will give you your table back, but not right now after all of this.”

She kept insisting on 2 weeks payment and she said, "That's the problem with you people. You get merchandise and don't want to pay!" My wife got very upset because we've been customers with them for a long time and we've paid off on all merchandise we bought from them but they don't take that into consideration. We had good relations with a few people in that store but they get new employees and they seem to lack the people skills. When we pay off these accounts, we will take our business elsewhere. I want that specific person (s) reprimanded or terminated.

On several occasions, Renta Center continues leaving my business in the hallways for everyone to view. They have continuously informed my references of any late payments, even when my references informs them to stop contacting them. While I was in the hospital, my daughter contacted Renta Center to inform them that I was dealing with a health issue. The Renta Center employee asked her if she had keys to my apartment, so they can come and pick up the Television and if she does not have it, can she pay my bill.

On several occasions, they have went asking neighbors and informing them that I owe on a bill, which is none of anyone's business but me and Renta Center. They have left messages time and time again with all references given to them regarding my bill and several of they cards all over the hallway and outside my door for neighbors to witness. I feel victimized by their tactics and feel that my rights as a consumer has been violated. I have asked Renta Center to deal with me and not my references but they continuously does what ever they feel. My job has become involved to the point that they are talking about letting me go due to Renta Center constantly calling the office.

I opened the window and asked him why he was hitting my door with the wrench. He began saying that he came to pick up the washer and dryer because I didn’t pay my bill. I told him he did not know what he was talking about, that the bill was paid today at 6:20 pm. I asked him why he didn’t check his records before coming over to my house. He continued talking loud saying that I hadn’t paid, and that he was going to call the police and have me arrested if I didn’t let him inside my house to pick up the washer and dryer. My son heard what Ethan said and Lerone began crying, because he heard that I was going to be arrested. He also stated that once I was arrested that it would be grounds for me to be evicted from my home. My neighbors were looking out of their windows listening. I told him he did not know what he was talking about. This conversation kept on for about 10 minutes.

As I was talking to him, I tried to call the store but they closed at 7:00 pm. At that point, I called. I asked Ethan for the district manager’s phone number and he stated that he did not know it. I called the 1-800 number for customer service and told them exactly what was going on outside my door. At that point, I filed a complaint. I then looked through my phone numbers and found John **, the district manager’s number. I called him and told him exactly what Ethan was doing outside my door.

While I was talking to John, Ethan was saying that I needed to pay my bill, and that I better open the door. As soon as I hung up from John, he called Ethan and had him leave my door. This process lasted for 20-30 minutes. The following day, John called me to discuss my account. At no point in time did he apologize for his employee’s actions. Yet, he did give me some free weeks of non-payment. I also stated to him that Ethan has continually harassed me, and that I do not want any further contact with him. John assured me that this could be arranged and that I would not have any contact with Ethan.

At another time which happened on a Wednesday morning, at 9:45 am I turned my telephone off to attend Bible class, which was only for 1 hour. At 11:05 when I turned my phone back on, I had a voicemail from Ethan. I called him and once again, we had words. I stated to him that John told me that I would not have any more dealing with Ethan, that another employee would be handling my account, and why was he calling me. Ethan stated that he would call me and come to my house whenever he wanted to. I immediately hung up. I didn’t want to discuss anything with him at church.

When I got home around 12:00 pm, I received a telephone call from my sister who is a nurse that works nights and lives in South Carolina. She stated that Ethan called her and woke her up at 10:15 am regarding my account. I received another call from Carolyn ** who lives in Buffalo. She stated that Ethan called her on her cell phone while she was at work around 10:30 am regarding my account. I also received another call from Tracy **. She also stated that Ethan called her at work on her cell phone around 10:35 am regarding my account.

Ethan would call my phone one time after the other. As soon as I would answer each of the phone calls, he would hang up and call right back. This would happen at least five or six times a day. I would answer the phone and tell him that he is harassing me. I also stated to him that I’m now keeping record of the times that he is calling me. Please see below. If you could review the telephone records of Rent A Center, you would see that this is just three of the numerous days that he has called me with this pattern.

I called the store one morning and spoke with Ethan. I stated that the 90 days for the wash machine is coming up. I said that I wanted to settle this account and that I wanted to return the computer because it isn’t working properly. I asked him to talk to John and find out what type of arrangement could be made. Ethan called me back within an hour and stated that John stated that this could be arranged for $150.00. I would receive a credit of $100.00 for returning the computer and I would have to pay a balance of $50.00. I told Ethan that I would have to think about it.

The following day, John called me directly. I told him what Ethan said he told him. John stated that he did not tell Ethan anything. I told him that the computer was not working properly. I said that I would have to boot up 2 or 3 times before the computer would turn on correctly. John stated, “Oh, how conveniently.” I told him when I received the computer, I got a Dell hard drive tower, an Acer monitor, and 2 used Gateway speaker with no turn on knob. I did not receive a mouse or pad, keyboard, and printer, which I was told when I requested the computer that I would get.

On Friday August 20th, I received a call from Ethan at 9:20 am. He stated that he called my landlord about my account. He stated that I’m going to be evicted. I told him he had no right discussing my account or calling my landlord. I also stated that once again, he was harassing me. At that point, I hung up and called the 1-800 number for Rent A Center and made another report and asked to speak to the regional manager. I also contacted the Consumer Protection/Federal Trade Commission who referred me to the Attorney General. The following day, Mr. Evin **, the regional manager, contacted me by telephone. I discussed the events which have happened with Ethan.

I told him that Ethan stated that he was going to get me evicted and had contacted my landlord. He stated that Ethan had indicated that Rent A Center stated on my account record that they had not been in contact with me since August 9, 2010. This means that Ethan had falsely keep records on my account. I do feel that this company has harassed me. Being a single disabled parent and having a disabled son, I do not feel safe from Rent A Center employee Ethan.

So I went thru the application with the girl, I and my mother were both present, paid for the weekly rate of $14.16 to ensure delivery. Set up the delivery time for Friday between 1-3pm and I ordered the washer on a Tuesday. Explained to the girl that if we were paying every 2 weeks why was the price higher, then the one week she couldn’t give me an answer why we were being overcharged, but against my better judgment I went ahead with the delivery time anyway and paid the weekly amount.

So on delivery day I wait and wait, excited to get a new washer, its 1pm no one’s here, its 2pm no one, finally its 4pm and I have to be leaving to work at 4:30pm and still no one. Well I guess they called but I didn’t receive the message until about 1:30am the next morning. So now it’s Saturday and I call them at 10 am they say they couldn’t get a hold of 2 numbers they had so they couldn’t deliver on the delivery promise time, even though they accepted payment with no questions asked.

So I tell the employee Carl what do you mean its suppose to be no credit needed, you pay the money and receive the product, he says no every reference has to be checked before any product is delivered. I tell him fine, but those should be checked in a timely manner and not between 2:30pm and 3pm when they purposely called to say they weren’t delivering even though you already took money for the product and were already suppose to be here at those times.

When I question this, he becomes very rude, and telling me that I need to listen to him cause I’ve spoken already. I laughed and gave him more info, like an **, just wanting to receive the washer that was supposed to be here yesterday, he says he'll call me back I wait an hour, nothing, So I call and ask for Carl, oh give me 30 minutes, no call for about 45 minutes and he says oh everything looks good with the references but we still have to wait for one to call us back. I’m very frustrated at this point, already ** off that I’m getting the run around, paid money, spent time that I don’t have waiting for someone to come, and still I have no washer, talk about an inconvenience,

At this point had enough when I questioned again about why it’s such a hassle, I paid money and haven’t received anything, he says it’s the way it is. I told him it should have been done prior to setting up a delivery time and prior to taking any payment. He couldn’t respond to this and I simply declined to wait any further for him to get confirmation from any more of my friends and family. It’s really simply if you think about it, I pay you money, if I don’t pay then pick up your ** I told him, and then I just said I was done with the rent a center experience and if it’s this bad now then how will it be next month, no thank you and I don’t want to wait any longer. I need a washer now not when you feel like bringing it. I have waited patiently long enough and told him I would be in to get my refund, I’m going before work, hopefully this doesn’t take forever or I will be back to complain again. I don’t recommend this Stockton, CA Rent-A-Center, I don’t know if it’s the only one that’s got problems but don’t talk to Carl, cause he's surely not going to give you anything and I mean that, no product, no service, no smile, but he'll take your money.

Once, Shane called my house from a personal cell phone of his about an hour to an hour and a half after the store was closed. I can't even say he was there. He was demanding saying he wouldn't accept but a certain amount of money and said he wouldn't even accept that he just wanted his couch back. During that call, he began yelling at me and I had put the call on speaker phone so my husband could be a witness to the conversation after he began yelling at me he called me a liar and a lot more vulgar names saying that I was basically a terrible human being.

I called his superior and, of course, there was no action taken and they denied it to the fullest extent. The next incident was this past Wednesday, when he and some other larger built man from the store showed up at my place of work while I was not there. But my elderly mother-in-law was and he was very intimidating to her. He stood in front of the door and he began calling me names saying I was a liar once again that I had no respect for anyone and that she should hate me and what kind of person was I for not taking care of my own business and putting everything off on her, which was not the case. I was extremely ill that day and couldn't even get out of bed with fever, etc. He even went in to detail of my account with her telling her amounts I was past due what I owed on the item I rented and she is no where on my paperwork as a reference or someone that can be talking on my account.

She called me later that night and said she went into respiratory distress over the way he talked to her and how threatening he was. I am just beyond disgusted with this place I have contacted the Indiana attorney general office the BBB and a personal attorney. I believe after dealing with all this harassment, my couch should be mine and this Shane G. should simply be fired and the head up management should be replaced for not doing their job. I always thought that in business, the customer comes first.

I'm so upset because when my TV left it was coming on, now it's not and it was sent to services. That's not right an I'm not happy but all they said to me was you can rent this TV we have hear for $29.99 week but why would I do that when I paid this one. That is so unfair that they are not trying to solve the problem.

I then received unemployment benefits continuously until March 2010. During this time on multiple occasions, I requested info about this benefit that I was paying for . I was told by two different managers that I was not eligible. They never said why.The manager in place now , who has been very good, tells me that I was supposed to have filled out papers. I was never given any papers to sign! So that benefit is a scam , he is checking into it again without a response but I already stopped collecting, What am I really paying for?

Now they want me to pay more, and I would like to know why? I am on social security and I always tell them this. I get my check on the 3rd of each month. My wife paid my last payment for July, and it was paid on the 1st of July. I have always paid one set payment on everything I got from rent a center. If this is the way I'm going to be treated, I won't go there anymore. I want to know about this.

This caused damage to my electric box. If I had left the dryer plugged in, it would cause my house to burn up. There is cost from having to get an electric company and Rent-A-Center hasn’t covered the cost of repair of a mistake they made. The only thing Rent-A-Center said is that a new guy did this. I should be paid back for this problem that they caused. I am still asking them for my $40.00 to this very day. I am getting the runaround. Could someone please help me? Thank you!