Rent-A-Center Reviews

He said, "You had late fees." He proceeded to dispute me. I was going to call the office but I decided to let that situation go. On 10/14/08, I had enough of his unprofessional behavior. I had a conversation on the phone with Austin concerning my payment. I told him that I spoke to some about picking my payment up on Monday, 10/13/08. I told him, "They told me it was on Saturday." He replied, "You still have a late fee", and "It's not our responsibility to pick up your payment." So I ended the conversation and went up to see what he was talking about.

As I enter the building, I asked where was the little boy who answered the phone because he sounded and acted immature. Austin came from the back and said, "I am not a little boy." I Told him that, "I was calling the office" about this constant problem every week. Austin said, "You can call the office if you want to. I don't care." Austin also said, "Do you want to use one of these computers?" I said, "No, I have my own." Austin replied, "We're not going to pick your payment up anymore." I said, "I will call the office first thing tomorrow morning." He said, "So?" I feel like he treated me with disrespect because he was abusing his power. He really needs an attitude adjustment and skills working with the public. I owe just a $156.00. Once It's paid off, I will be seeking other places to rent from who have respectful workers.

While the woman waited for me outside, another customer witnesses her calling someone and telling them to come to the store to help her beat me up. She comes in the store and tells the store manager. At this time, I am on the store's phone talking to customer service trying to file a complaint. At this time, the girlfriend enters back in the store with 5 other people. I've never seen any of these people before. As all of them walked to the front of the store where I was standing. The girl in the front said, :**. I'm gonna ** you up" and advanced towards me with her fists.

I in turn tried to grab her off of me but the rest of them jumped on me together. I fell to the sofa. There is where they continuously kept beating on me. Even the 16-yr-old daughter got her piece in trying to rip my hair out. No one in the store attempted to help me. Once the girls got off me and ran out of the store, then the store manager calls the police. I feel I was set up by your store manager. She knew the girlfriend and my husband. She was the one who took the payment. She also admitted to talking to my husband about his relationship with the girlfriend. She told me the only person she knew was the girlfriend. I was in the store first. Wonder how the girlfriend knew I was there?

To make matters worst, these people are affiliated with the Gang. I am requesting a copy of the surveillance tape. I saw myself being recorded from the beginning. I have seek legal representation. I was badly beaten in your store and it could have been avoided if your store manager handled things properly. I fear for my life now. This woman has all my info. I have 3 children and they're scared too. You will never understand how violated I feel. I'm scared to leave my home. I was a victim and plan to seek justice.

I spoke to Maggie who is an employee from Rent A Center. She told me the same thing. After that he told me the following, since you cannot make the payment get week, I'll put it thru and then you payment. I asked him then? I will go make the payment in the office. He said no! I asked him so what do you mean? He replied I want to have sex with you in return of the payment. I told him are you crazy? Who the hell do you think I am? He said come on, is quick and you don't have to worry about your payment.

I told him to leave the house, but he refuses. He grabbed my hand and said if you don't want to have sex, then I'll show you what you have to do, and it will be even quicker, meaning oral sex. I let go and ran to the room were my daughter and her boyfriend and my niece heard me screaming. He was confronted by all of us and still wouldn't leave because I was on the phone with Rent A Center. He was on his knees telling me to please not call and report him, because he has two kids. I replied, you was thinking of your kids when you sexually assaulted me in my own home.

I was late on my next payment and the harassing phone calls started. He calls my work everyday, calling me 'boy' insultingly and says threats and the answering machine that he is going to have his boys back up a truck to my work and honk or beep all day. He leaves msg on my wife's sister's phone that he'll call the cops on her for us stealing his TV. Calls my wife's mother telling her we are over 30 days late and we aren't. He has hung up on me over 15 times and has his coworkers act like they can't hear me on the phone when I try to remedy this situation.

He has called me a mother** and challenged me to show up and pay for the TV. I tried to talk about this problem with the district mng and he said if I want to get a lawyer, I should. He could not help me at this point. I tried to make arrangements to make payments to another store but he was unwilling to help. I don't know where to turn and am angry that this seems to be ok that customers put up with harassing people of business and families. One company harassing another company because of a personal issue, causing gossip and lies to spread through out families. I have recorded messages and witnesses and phone records and bank statements to back this story and there are more incidents to report from this co. and myself. Do I have to put up with this or is there help out there? This co. likes to act like gangsters with the mentality that they can bully people. Times are already hard and they like to aggravate or intimidate people. What do we have to lose if we fight back? How do I fight back?

It was very, very expensive.

After two weeks I noticed a roach crawling from behind the refrigerator. I went into the store and spoke with Jason telling him that I was disatisfied with the loaner because there were roaches in it. I told him I wanted the refrigerator out of my house. He said he would send someone by my home on Monday (it was Friday when I spoke to him) Monday came and went and so did Tuesday and Wednesday. I called him Wednesday evening. He said they got busy and he apologized. I told him a courtesy call would have been appropriate because I cancelled errands in order to be home for the delivery that never happened.

After another week they bought the original refrigerator back and it was filthy. I immediately got Jason on the telephone while the delivery people were in my home. I told him the condition of the refrigerator was unacceptable and when I opened it, it also had roaches in it (live ones). I showed the delivery men the roaches,(I am still on the telephone with Jason) He told me that I seem to be complaining too much so they should just terminate my contract now. He was most rude and unprofessional. I asked the delivery men to take the refrigerator out of my home and me and my children went without a refrigerator all night.

I went on line to put in a complaint with the head office and spoke to someone a couple days later by the name of John. The situation was resolved. Jason the manager has become very personal in dealing with my account, he is rude and disrespectful to me and my family. I recently fell behind on my payment. When he came to my house he bangs on the door frightening my children, while I was out he came to my home and my fifteen year old son caught him peeking through our back window. The asst. manager has been going to the gym I attend telling people of my lack of ability to pay. She came by my home and was loud catching the attention of my neighbors and my children's friends. Her behaviour caused a great deal of embarressment for my children and myself.

As a result of having a roach infested refrigerator brought into my home has caused the spread of roaches in my home which is unsanitary and unhealthy for my family.

After arriving home around 11:45pm I found that my out side water was running. My neighbor had informed me that the agent had turn on my water earlier that evening and was sitting there letting it run. I feel like this form of harassment is inappropriate and unacceptable. I would like to place a formal complaint against the company and agent. I have never be so embarrassed or harassed.

My water usage has increased unappropriate behavior. Which will cause my next water bill to increase.

In addition, they use very aggressive tactics if you make a late payment, not behind, just late. This includes showing up at your residence unannounced, etc. Their practices seem to be unlawful and on the verge of bullying and I wanted to know if this is typical of this rent-a-center in brooklyn or rent-a-center stores in general. Thank you.

you do not try to embarressed your customer about their personal obligations, in while others are standing around listening.nor, do you suppose to belittle them.it sure happen at this store.i worked for even a larger company, but still know how to treat an individual with respect.

The key to RTO is clear communication and all sides. A breakdown in communication causes headaches for both the consumer and the coworkers. Always be sure that you read over your copy of the rental agreements, and if you have any questions DO NOT SIGN. The regulations vary from state to state as to the terms of the rental agreement.

If you think an employee is not doing the right thing, question it to his/her supervisor. If it smells, it must be fishy!

Delivery & Service Included icon
We Service It - No Extra Charge
We take care of repairs throughout your entire agreement - and even supply loaner merchandise if offsite repairs are needed so you are never without. and on my contract with them it states if the problem is not fixed within 30 days they will replace it with a new one.

well we sent our tv in with speaker problems and after them having it for more then 3 weeks they returned it with the screen falling off so we called them again and had them pick it up to fix it and what they said was an easy repair turned out them keeping it for 30 days and then they returned it when they returned it once again the speakers were not working AGAIN so we called them and told them and even called customer service and have been told we would receive a phone call from a manager within 24 hours and no call, then i received a call from there store manager stating he understands there have been alot of problems with the tv and to call him about coming in and picking out a new tv due to so many complications.... now they are saying jonathan doesnt work there and we cant get another tv? i dont know what to do

well we sent our tv in with speaker problems and after them having it for more then 3 weeks they returned it with the screen falling off. so we called them again and had them pick it up to fix it and what they said was an easy repair turned out them keeping it for 30 days and then they returned it. when they returned it once again the speakers were not working AGAIN so we called them and told them and even called customer service and have been told we would receive a phone call from a manager within 24 hours and no call

then i received a call from there store manager stating he understands there have been a lot of problems with the tv and to call him about coming in and picking out a new tv due to so many complications. now they are saying jonathan doesnt work there and we cant get another tv? i dont know what to do

No refund,No Computer, Was made to pay, No one to contact,Contract wasn't honored on their part.

However today takes the cake. As I said I have 3 agreements, one is a $48/wk TV (JVC 61) and I went in last week and made a payment on it and my recliner. I specifically asked them to put the money on these two items. It came to about $80.00 After which they gave me a receipt and I left. Well Tuesday comes along and they come to my house saying they need to pick up the TV or they are going to take me to court. They claimed that my TV was 31 days past due. This didn't make sense since my receipt clearly stated that the next payment was 07/19/08 which isn't even 30 days.

I went in the next day and politely asked for an EPO (EARLY PURCHASE OPTION) sheet. They gave it to me, and sure enough, it said my payment date was 07/12/08 Where did my last payment go? So I asked for the last receipts and there plain as day, they had taken my money, put it toward the TV and recliner as instructed, then gave me a receipt. THEN, they went back, took the money OFF the TV (which they can do, remember I've worked for them before) and applied the funds to the other two accounts. The other accounts were slightly past due, by one week, so by putting the money on them instead, they cleared past due accounts.

This is a big deal at RAC. Clearly past due accounts and bringing down their collection percentage. We called it 'clearing cards.' The lower their collection percentage, the better the company likes it. While in the store, I could hear the familiar voice of the District Manager in the other office, who didn't even bother to come out, despite my asking probative questions to the Assistant Manager. I left, to which I was asked: And when can I expect a payment from you? To which I replied, after I call the customer service line.

Now this is a small town, and they know that I was facing criminal charges on an unrelated matter, so they used that information to threaten me. Instead of the typical civil court threat they threatened me with rental theft, knowing that I can't be charged with another crime lest I get thrown in jail.

My payments have been inconsistent, this I admit. But I've been able to keep up with no more than a few weeks behind. To change my payments without my knowledge so to clear cards and to purposely push the TV into the 30 day past due catergory for the purpose of taking me to court seems highly unethical if not illegal. As a previous manager for this company, I would negotiate with the clients or serve them how I saw best. Not the company. And I certainly never changed anything AFTER providing them a receipt. This practice has to be somehow illegal. Thank you for your time.

I had missed 2 payments due to interuption on my phone,and i am disabled and need lifeline,Kenny said he Must have $87.50 or would come take washer.So a dear friend lent the monies to me and I paid .I was good till the 3rd.

Received a call 700PM Tuesday August 13th,Kenny calling stating payment was only good till August 9th 2008,I said that's not what you told me and iI want the District Mgr Name, number and I was going to call in AM. Also asked for E-Mail but it did not go threw or was given incorrect one,unsure here.Kenny said if District MGR oked I'm alset if not comming for Washer!!

How can one say VERBALLY the 3rd is fine each MO.And now switch up?They said my contract exspired,and yet they renewed I guess my old one.How does this work?I am callingJermary To inform him of how I was lied to,and inform him of KennyUnpofessional contact ,conversation with myself.

i stated that i would rather take a smaller tv and less money to use the voucher that was given to me, to avoid having to pay any more money on the tv, because i had already paid 2x the amount. They stated, they could not do that. The same amount that i paid had to be paid into the tv i wanted to subsitute for and so on and so fourth. I found that to be rediculous, 2 weeks went by and i had not paid them a payment of the tv. they began calling my phone 2-3 times a day, stating that they refuse to take any more payments from me and all i have to do is return the television.

I called to speak with the store manager Kevin, who was handling my agreement but was no longer an employer there, the manager at the time stated they wounld not accept the payment. a couple of days later i recieved a message stating to come down and make a payment by one of the employees, but when i got there the store manager refused and stated i went too long w/o making a payment and there policy states they could not accept. i stated that was fine and i would see them in magistrate court.

Loss of money put into the purchase of the television and harassment by them calling 2-3 times a day first saying they would accept a payment and next the won't.

I kept rent a center informed of all my contact with all 3 agencies and even provided them with a police report, a airline complaint, and the TSA complaint which is still pending investigation. If TSA finds that they are responsible for my loss the will pay rent a center the full amount of the laptop. All parties involved are fully aware of that. I continue to get phone calls 4-6 times a day from each employee including managers from this store. I get 3-4 visits to my home a day! banging as if they were the police looking for a fugitive and banging on the windows! I refuse to answer the door if I am home alone when some knocks on the door like that. and my roommate doesn't like that either. I get voice mails with legal threats and unprofessional name calling that I still have recorded.

I have never spoken to any staff of rent a center in an unprofessional way. I have advised them of all updates with the loss and recovery of payment. I have made some payments even after the loss of it. After a while I refused to pay anymore due to the unprofessional these people show. and I told them since they want to act this way they can wait until I hear back from TSA and if at that time TSA denies my claim I will continue to make payments. but all payment will stop due to their behavior until I receive word from TSA.

I did not want it to go to this level but I think I have no choice. If they feel they need to get warrant then I am very comfortable with them doing so. But I have a circumstantial situation and I have provided legal documentation that it was stolen and it is in the claims of TSA to pay off. No physical damage has been done Yet. But I do not want to even see these people in person for fear of my safety and the disrespectfulness on their behalf towards me

i came home called the local office an was hung up on by this man before he even spoke to me after i gave him my name.. i was put on hold then hung up on . i called the main office in texas to file a compliant an said that i would get a lawyer if i had to an was also hung up on.. ive try to call back to the cust. service in texas an im still hung up on.. can someone please help me.. thanks,

i borrowed a twenty, called her today to let her know i had a twenty to hold me till friday and she refused payment...said she didnt say that but god as my witness she told me to come up with something...yes maybe i should have looked at my reciept and saw it only carried me through the 26th but like i said i was there to pay for the month and the sales person didn't say anything to me so i thought nothing of it till the manager called and threatened to send someone out to the house......

i know so many people whom have gotton close to pay-off and the same bunch get really nasty about the payments...why is this? so they can come pick the items up and re-sale them that is exactly what is in a nut shell...this is really hard on people who are trying to be honest about paying and with the way things are money being tight and people loosing jobs .. they could back off a little bit...

no damages yet but i have been paying on this furniture for a year it is almost paid off and i dont think i have been late it just bothers me there is nothing we can really do about it

the damage that its is cause is sometimes i dont have too worker and they call be the frist call i recived and that makes me very un set. i am amost finsh paying for my items i would be very happy when i am cause i would never rent from rentacenter again.

I get at least four calls a day threatening to file criminal charges aginst me for theft. these usery charges have made life impossible. I have a 6 month old child and the thought of going to jail over this makes me feel sick to my stomach. The fact that I cant get a full accounting of the bill leaves me feeling confused and helpless. I useally pay over the phone. They are Deceptive and horrible and I want them to stop.

I am getting sick and tired of getting phone calls when I am a grown person with enough time with rent a center for them not to even give me: what they say is a helpful call. Well it is getting to be harrassment. It has only been going on for the past two years.

They call me when I am at work. and I worry about losing my job.

he leaves 42 sorry we missed you tags all over the yard and the door,the gate ,the windows they are just thrown everywhere my neighbor said tonight which is 07/18/08 robert came out about 9pm I know the store was closed so why would he do that I do not live with my sister I now live in a shelter until I can find a place my things are stored in my mothers storage. My sister husband is very upset on how he put all those tags over his yard and gate, my sister has high blood pressure and a couple of other things she's dealing with she don't need this. Robert need to be fired the awy he do things are not professional.

It has really put my sister health bad she has high blood pressure and headaches and a couple of other things but its not write, also I don't work at my job my boss thought that it was unprofessional with them coming to the school like they did so I have been laid off until another position opens up some where else.

Well come to find out only the 1200 that was still owed was put towards the new TV because he claimed there were no TVs at the same price and that I had to upgrade. Well Iv'e paid well over the amount owed and I only have now a few hundred left to pay but everytime we come and pay late he tries to reposess our TV. He left 7 repo notices in one day, then onre time I went to pay and he didn't no I was there and he was talking crap about my husband and I checked him on it.

Not to mention the TV was origionally on a two week payment plan and at times I would go and pay before it was due to try and hurry on the payments and everytime he would change the scheduled date, then say were late. I believe he was scheming and pocketing money. This TV has been paid for an I believe Rent A Center owes me money. I need for this matter to be looked into and call the contract even I really don't owe anymore money.

When it was delivered the young lady and man could not pick up the refrigerator and had no dolly. They went back and forth as far as what end she wanted to try so she could pick it up. After going through that back and forth for about 5 minutes, my fiance' finally had to help him bring it in.

The next saturday I was out of town and got four phone calls asking me about a payment which I did not owe. One is I paid for 2 weeks up front and it had only been 1 week and also I had talked to the manager who stated because of the inconvenience and the condition(nasty) of the refrigerator he would refund me for one week and he did. That did not mean I would turn around and pay the that money back the next week. I explained that "4 times" and not one ever communicated that to one another so they would not continue to call me. I was told several times after explaining this the computer shows you owe and I told them I did not. I waited a couple of hours and called back my self because I was out of town.

I called to make sure every thing was ok because I did not want them going to my house telling my son they were there to pick up the refrigerator. I was told everything was fine. Yet I received another phone call the same day asking me for a payment and I had to explained myself again. I will say they never came to pick it up but I feel I had to go thru hell.

Now the two weeks is nearing to pick it up. I had gotten the call from where my was being repaired that the part had come in and it would be repaired by Friday 7-11-08. I called 3 days before and talk to the manager to find out since I paid on a Friday 2 weeks before and it was delivered on a Saturday when was it due back because I was not sure what time I would get mine back and didn't want to be charged for another week if it was the Saturday(7-12-08) before they could pick it up. I was told I would be fine for the weekend and not worry about it by Abdul.

Well on Friday (7-11-08) around 4:45pm, I called and told them(Terrence)assistant manager they could come and (7-12-08) between 1-3 when they would come to get it which was fine. Saurday (7-12-08)I got a call at 1:54 asking what time would I be coming in to make a payment. I said I do not owe a payment you should be on your way shortly to pick it up so I was ask what time were you schedule and I said between 1-3. That worried me that they would be calling for a payment that maybe they didn't have it down to to pick it up so I called back to ask for the manager asked why was I being called for a payment and was it down to be picked up.

It was explained at this time the person who call was only doing their job and according to the computer a payment was due. So I ask again do anybody commununicate with one another there and what was the purpose of the computer if no one flagged it so they didn't have to call me again about a payment I do not owe and also to make sure it was down to picked up today.

Now you may be asking what I am looking for. I am just so disgusted with the service from the beginning of the transaction to the end and felt you needed to know because the manager put me on hold to talk to the district manager to tell him about it but I feel that was not fair on my behalf because he may have only told him what he wanted him to know. I ask if the district manager would be calling me or was he going to give him my number and he told me no he told him to try to resolve this since they were picking it up today. That to me was very poor customer service. I didn't need him to talk on my behalf I needed to discuss this myself with him I ask for the home office number and I was told he could give me the number but it would take forever to get thru.

At that point I told him I would just go online and find it myself. So here I am having to write this long senerio to try to explained this horrible experience. I certainly hope I am never in a position where I need to rent from your company again and certainly would never reccomend anyone I know to do so.

I have been a customer of Rentway which is now Rent A Center for almost 4 years now. I have paid off a dining room set, bedroom set, computer, curio cabinet and I am still paying for a tv, yes I paid more for them than I would have somewhere else and that is my fault for having messed up my credit. Rent A Center gave me a letter of recemendation when buying a car that helped me get the loan.

I have been late a few times calling in advance helps they have ALWAYS worked with me with NO problems. I moved a couple of years ago and RENT A CENTER came and moved the items I was renting from them, I know its so they knew where I lived but it helped out the tv is big and heavy. I am sorry all of you have had bad experiences with RENT A CENTER but mine has been good.

I AM SCARERD FOR THE SAME TWO PEOPLE TO COME BACK TO MY HOUSE NEXT TIME BECAUSE I DONT KNOW WAT THEY WILL DO.

i regularly pay like 96 a week , i then asked niles how much it was gonna be he said it was 184 a double payment for me being late i explained what had happened and asked if there was any way i could pay 100 today (meaning monday ) and 84 on thursday plus my normal payment , he told me well if you made your payment you wouldn't have this problem

i was astonished that he had the gull to speak to me in such a manner , i held my composure and explained i just didn't hav3e it to give , and he became irritated with me he kept speaking over me and as i got angrier and angier i no longer wanted to speak to him i told him i want'ed to speak to a manger he said he was the manger i told him there has to be somone above him he said his gm was sitting in front of him, i asked to speak to her he said she would have to call me back she never did

2 weeks later pc given back and everything was gone. The manager's response was The service techs did that, not us. I am now on my 3rd pc from these people. The pc I have now is USED it is not even a new computer. I only have 3 or 4 payments left, and they literally call us on the day the payment is due starting at 8am in the morning. They continue to call several times a day regardless of if we have spoken with them or not. We have never been more than a few days late. We have paid more than 3x times what this pc would cost. They harass us and are extremely rude.

Lost all of my personal data 2 separate occasions. The pc I have now is a USED pc that I have paid a ridiculous amount for. They refuses to give me a new one, saying the only pc they have at the store is this used one.

It is very stressfull to support 4 children as a single mother with high needs, and them calling and threating us all the time.

The merchandise was stolen out of the place where I lived by someone I knew they had a key to my home. I did the next thing I was suppose to do. I notified Rent A Center and also the police. I just didn't know what else to do I was already a high risk pregnacy and they threaten me telling me my children would be taken away from me and I would go to jail. I want to do whats right,but I have no contact with the person that took the product from my home.

I was very stress out with the calls to my home and the many threats of me not living a normal life anymore. I was so stress with them between April I consistanly stay in the hospital with pretrem labor because I was very worried.

We rented some items last year, a couch set and entertment center, plus a 32 flat screen t.v.. We have only signed one contract, and I understand there were two other contracts that we were not aware of. We got behind because of my illness, my wife lost her job taking care of me. So they took the t.v. & couch set.

Come to find out later I wasn't late. Early pay off was only $100 for the couch set. Said, they would hold the couch. Well they sold it. So I called RAC hotline to discuss my couch. The new manager said they would find me a couch of the same value of $147 plus tax they said I owed on my couch. I paid over $900.00.

They sent my wife to stores that had couches that value $147,couches that had spots & rundown. My wife found the same couch at RCA West Columbia. They wrote up a new contract to pay it out in 90 days same as cash. We should have got the couch set free, they made the mistake.

Because of the two other contracts we never signed. They said we had to pay out my entertainment center by 6/23/08 ($81) or we will have to pay $209 until it was paid out. My wife called the manager & district manager told them both we need until 6/25/08 they wouldn't do that.

We also found out that I was covered under benefit's plus when my wife losted her job in Nov. 07. that's when things got behind. I should have be covered for everything I lost & the extra payments I had to pay. They owe me money, I should not have owed them another dime. And they knew I was disabled and had cancer. But they didn't care.

I would not advise anyone to get anything from them! The Stress and Strain on my family and I was not worth it!! Something really needs to be done about this situation! It should be against the law for people to write contracts on someone and not have them sign it, that's wrong and underhanded just to get money.

They did send me a letter last Tuesday june 17, 2008 on which I didn't recieve til Wednesday june 18, 2008 and wanted both payments that day. They know i don't get my check til Thursday and I called them and told that I still have that other payment that I wanted to pay on monday and if I could come and pay the other one the next day although it's due til saturday, but they refused. I still have the money as we speak and I did go in and talk with the attorney, but seems like there's nothing much that he can do, because I don't have my contract papers and I did call the store to get a copy of my agreement/contract paper and they told me that I had to come in and get the copy.

When I got there, I asked to get a copy of my agreement paper and they asked what do i need it for and I just told them for myself, but the store manager said they couldn't make a copy for me because it's on a long form and the copy machine they have only fits a standard size paper. They cannot give me their last copy since it's the only one they have. He went on saying that once they pick up the he can give me a copy. He then told me that what I need to do is for them to pick up the tv and for me to resign the contract and just pick up where I left off on my payments and that I would have 90 days same as cash, which I would only owe a thousand. I didn't trust him already because he just told me he couldn't give me a copy and now he saying that he could once they pick up the tv.

Last month it was 1500 and I make a 110.00 every other saturdays this includes the 5.00 late fee. I still have the tv at my mother's house, we live on a reservation and they cannot just come to the res and pick the tv like they said they would, so I don't know what to do at this point. I can't do much without seeing the agreement paper. I missplaced my papers somewhere and I can't find it. I didn't know it would this hard to get a copy of the agreement papers

They got ridiculous in collecting the money for this. They would call 20 plus times a day, call relatives, call my work, visit the house daily and go to every door and window they could to look in. When I would call to discuss the account, they were very rude. They finally threatened us with court action, which they took. On top of the $1000 plus we've paid on the computer, they got a judgement for another $1200. I just feel like this wasn't a normal circumstance with her having cancer and the emotional and now financial burden they've placed on us is horrible. The money that was paid is way over what the computer was worth in the first place, and now they may end up garnishing my wages. She is unable to work now, and it's awful the treatment you receive from them.

Lawsuit and garnishment threat. Extra stress on my girlfriend while she was already ill and us facing cancer. They just have no respect or pity for anyone. They are way out of line.

anyway after beating on the door and continuously ringing the doorbell for about 15 mins. Brent decices to pull up in from of my house on i guess a Harley Davidson motorcycle and revs and revs his extrermely loud pipes for about four minutes. He then gets off the motorcycle and joins Mr. Sten in beating on my door and continuously ringing my doorbell terroryfying my fiancee. After they are done ringing my doorbell and beeating on my door they start screaming and yelling my name and beating on the window.

After wind of this gets to my fiancee`s mom she immediately pulls money out of her account in which she could not readilly afford to pay for ths TV, because the Store Mgr. said that i coldnt pay the amount to get caught up (295) i had to pay the entire(1295) or they were going to pick-up my TV the next day so just to keep the TV i was Paying a little more than 100 dollars a month for a little over one year I had to all of a sudden come up with 1295 dollars

They state that sense i dont have direct beneifits plus that they will not be able to replace my merchandise. They claim that the type of insurance i have was to protect me from having to pay the remainding balance. They also stated that i would have to continue to pay on the mercandise that is no longer in my possession. I agreed to continue to pay. three weeks have gone by and im still being harassed from them about making payments. i havent heard from them regarding the status of my situation just harassing calls demanding for the weekly balance.

They sent another set, so they say, but they assured me that these mattress had been sanitized and cleaned. I removed the plastic and took them at their word. Later on that week about two days, my child and I was infected by bed bugs bites, which we needed medical attention. I went to the ER and was treated for for bed bugs bites. I contacted the RAC store and showed them the insect bites and they would only give me two weeks off of my rental agreement. I told them to come and pick up the mattress set. I have been going back and forth with the store manager Rhonda and the district manager about this. I have even contacted my landlord about this to see if they would exterminate my home and they said that RAC would have to do that.

When I told Rhonda what they had said, she stated that she would have to talk to John about it and was very un-professional about it. She stated "Why did you come to my store anyway?! I would have to contact the insurance company, and if you need any more assistance you would have to contact John." Now I'm waiting for someone to contact me so I can go home. In the mean time I need some legal help to make sure this do not happen to anyone else. I have been out of my home for 2 1/2 weeks, doctor bills at the Emergency Room, Pain and suffering of the bed bugs bites which were also hives, and medication for the bites, and to have my home exterminated. Mostly no mattress set to sleep on.

so i decied i want my money back and now they are refusing to return the money because it has been over 7 days, but right on their front door it says "100% satisfaction or your money back!" this is a lie. i have been waiting for 2 days now for a district manager to call me and still no call. I was always told it is better to tell the truth then to lie. well these guys seem to think it is better to lie.

I am returning all my stuff and tell everyone i know not to go to them for anything. this is not the first time they lied to me, and i dont feel it is fair to anyone to be lied to about stuff we are paying for along with a lot of intrest to give them a pay check and support their families while they are lying to ours! the lap top was bought for college use but it cannot be used for it! along with cash bought bunk beds for my 6 yr old twins, and they were missing more then half the bolts for them and the ones that were there are stripped out, not very safe for my kids!

got into car axedent for rushing down there to pay or loose my stuff. instaed i got a busted car and back injuries.

However my complaint is as follows. I asked about how much it would cost to move it to my apartment just in case I could not find anyone to help me move it? My apartment is across the street from rent a center and she told me $50.00 if we bring it in or $25.00 if we just leave it at your door I thought that was pretty steep since I only live across the street, but I decided to go with the 25.00 dollar one because I am on SSI and I could not afford any more than that. she then added the 25.00 on my bill along with the furniture cost, I did not think anything of it because I figured she would just return it if I got help in moving my living room set!

While this transaction was taking place we decided on a moving date which would be set 2 days later, but After speaking to a few friends in my neighborhood they agreed to help me move the set that evening at no charge, we are a very poor community but we are always there for each other!

A few days later I went back to rent a center for my $25.00 for the furniture delivery charge and the manager said it was non refundable, I said what? but you never delivered my living room my friends picked it up and delivered it them selfs the same day I purchased it, I also stated to the manager she never mentioned to me that the delivery charge was non-refundable she only said the furniture was non-refundable, then she showed me how rude she was because she felt the need to go to her office and slam the door in my face without talking to me about this because I had a valid point, I then went to side of her office and knocked on the window for her to come and speak to me and she then shut the shades on me, I really cannot believe this woman is a manager and works with the public and not to mention this is the thanks I get for doing business with them! I

know 25.00 is not much to complain about, but it is for someone like me and I am sure many others who is trying to make ends meet, I could not even afford the living room set but the one I had was so old it was falling apart, so I saved every month and went without until I was able to get one in my price range. I did call rent a center head quarters in Texas several times to report this manager and no one will return any of my calls.

Well mid afternoon I go in to pay for it and it's been put back into the system. The note written on it is Return to system ASAP!! He lied to my face completely. So i re-rent it and pay for a week, then I decide I want to pay 90 days same as cash. the initial 90 days same as cash price was 221. didn't realize when i re-rented it that the new cash price was 248 and when i went to buy it out was told i needed to pay 227. So i returned the camera and i'm just going to walmart buy a 12mp camera for 50 bucks less than RAC for a 7mp camera. And my computer would go back too if I haven't been investing on it for over 9 months now.

The district manager called me and said there was a slight price discprepancy and you payoff is 179. I'm still going to walmart. I am done with RAC besides my computer which is the last thing i'm getting there.

Prior to her death she rented a living room set and bedroom set from Rent A Center located in Monroe at a cost of approximately $450.00 per month. She had insurance on the furniture through the Benefits Plus coverage that Rent A Center sells to its customers. The furniture should have been paid for in full upon her death. Because the death certificate does not list a cause of death as of yet, Rent A Center has stated that they will pick up my father's furniture on Friday April 25, 2008, which will probably have already happened by the time you read this.

Rent A Center has repeatedly made harassing calls to bully us into producing an amended death certificate, which we are of course incapable of doing until the Wayne County Medical Examiner's office completes its tests. We were given a telephone number for Rent A Center by the manager in Monroe. However, they refused to help us in any way.

I've seen customers pay thousands of dollars for 32in tv's that only cost 2-3 hundred dollars in Wal-Mart. Our store manager created false accounts and took merchandise home. Overcharged real accounts to pay for the fakes, but he was later caught and fired. MY WARNING TO YOU IS STAY AWAY FROM RENT TO OWN STORES.

There was a story by an individual stating that they could not pay off their merchandise because it was currently in service this is a common practice amongst managers because they are looked down upon my their bosses for losing business and very rarely is it possible for the manager or other employees to entice the customer that just paid off an item to go ahead and rent another because of the kind of treatment they recieved and how much they have paid for the items in the long run (which there is also a formula for how this works it is for times the original value of the item).

The only way to get a great deal from this company is to pay off the items within your 90 day period and if you can't do this i would seriously suggest looking for a cash deal for whatever you are looking to purchase and if the store that you are in does not have something like this there is usually more than one store in your area in my area there are 7 in a 5 mile radius. Not to defend the employees of managers in these stores but they are following orders usually given to them more like forced down their throats by the district managers.

I understand that these people have an option to do whatever they think is the right choice but they are also in fear of losing their jobs. I guess what I am saying is that all store employees are made to believe that if they do not do as told by their superiors they will no longer have a job with the company.

I worked for the company for 3 yrs and when you first start with them you love what you do but the more that you are with the company and you notice that the people you deal with from other stores on an everyday basis are either being let go for lack of performance or are quitting because of the kind of treatment that they are recieving and eventually you become the target and unless you are willing to do whatever is being asked of you regardless of your own beliefs you will be let go. So consumers please be aware of what you are getting yourself into prior to dealing with this company take it from someone who worked for the company

Three weeks ago I went to pay my contract off, $2000.00 was what my payoff was. I told the manager to charge it to my card and he said he couldn't do that. I can't pay it off while my stuff is being serviced. No where in my contract does it say that.

Damages are as follows. T.V., DVD player. Both cosmetic deffects from the time Rent A Center took them for service and recieved them back. Lost time having to go to the store to check on my items. Over payment due to not being allowed to pay off my contract.

We only had the bed for a weekand a couple of days. We had to pay $100.00 for a full month. Our company from out of State got little to NO sleep and they ended up leaving here sick. We told the guys who came to pick up the mattress and springs, to look at the bed and tell us what they thought. All they said was they would let their bosses know! About a month and a half later we got a phone call asking how our experiece was and if we needed anything else. This was Prime time to express ourselves. Needless to say Nothing came of it!

I don,t know about you but with the economy with the way it is today $100.00 is alot for just a few days of use. I could have gotten a better mattress at Goodwill or the Salvation Army!

We paid $100.00 for a POOR Product. Ren-A-Center apparently does not care that they just lost a customer! We were renting a bed about two or three times a year. Our guest became ill from little to no rest. We cannot say for sure but I would venture to guess that with the mattress being as NASTY as it was , some of the illness could have been brought on from that!

I suffered emotional and financial loss.

I received harassing phone calls every day for a week straight since Feb 3rd on my house phone, my cell phone and my girlfriend's cell phone, sometimes 3 or 4 times a day. On Feb 9th, I received another call from loss prevention saying that I was trying to steal a refrigerator and I will have criminal charges filed against me on monday morning. Loss prevention stated that, "you don't have money and you trying to get smart with me? This is my job baby, this is what I do playa, we picking it up monday morning, what time you gonna be home playa?". What type of slang is this? Is the language displayed appropriate for the work place? Is this the type of professionalism taught by rent a center? I am not his baby nor am I his playa, nor should I be threatened with criminal charges for a bill that wasn't even due yet or told that I can't afford a $35 bill. This was very unprofessional and a discredit to rent a center. Meanwhile, all this was being said to me while my family and I ate dinner at a restaurant, how uncomfortable was this for me? At this point, I will never deal with rent a center for any of my needs. I am very disappointed with the language used by its employees and disturbed by their practices. It's very upsetting tha't I cant even enjoy the refrigerator for my free week because I'm constantly being harassed about me stealing it and having it picked up before my due date.

I am terrified that Rent A Center employees are going to try to get into my house again. Next time I'm calling the police and telling them someone is trying to break in.

I'm out my gas, time and frustration and also questions not answered.

I had lost a lot of money with them which shorted me on my bill money.

while she was gone the manager called and spoke to my 73 year old mom with no respect.

He told her he wanted the tv.
She told him she couldn't let him go get it because there are dogs in the basement (this is where the tv was).
He told my mom that he would bring the police and have them shoot the dogs. Now, this is very unprofessional on a
manager's part. He also said he didn't care who was there it was HIS and he wanted it back. This is NOT his it belongs to the rental agency not him. He also told her other things and wouldn't let her say a word. When she did try to say

anything he totally ignored her and continued to talk over her. He was taking it out on her when she had nothing to do with it.

Then Tues. my sister called the costumer service, they put her in touch with the district manager and she left a message for him to call her back. She never heard from him. So, today I called 11/29 and spoke with a woman

On 11/16/07 RAC withdrew money out of my account! I didn't give them the OK or didn't even know why they did it. I had not talked to them and I do not have an account with them.

But now, instead of picking up where I left off, I have to start over. I just don't think that's fair. I'm on disability, and I really can't afford this. Is there anything that can be done to enforce that they just let me pick up on the payments as they promised? I feel that I am being robbed.

Rent a Center has been harrassing my kids by coming to the house when I am at work--threating them that they're going to call the police if they don't let them in or by leaving notes. They also harrass my co-workers at work.

They began calling and left 5-6 messages saying that the payment was due today. I had to work both my jobs on Monday and went to work at 7 in the morning and didn't get home inti 9:30 at night I left them a note asking them to charge the card.When I got home that night their were 5-6 more message saying they need payment today.I called the cusomer service number and they told me they couldn't charge a card without taking to you.The man who was calling from the store never told me we can't take payment that way.

Okay I have been paying more than 31.99 a week and yet my payments are not adding up. The discrepancy I have with the company is that I just recently requested a full print out regarding the amount of payments I have paid thus far and the amount remaining on the t.v.

Now I am going to show and describe the inquiry I have received from their office.

remaining balance: 529.51

weekly amount: 31.99

estimated time of payout: 8 months (June 17,2007)

Which is 32wks, 128.00 a month

$128.00 multiplied by 8 mths= $1024.00

But the office printout shows I owe only 529.51. Clearly shown here I am being over charged an apprx. $400.00 or so. Not to mention after adding up the amount I have paid on the t.v within the last 2 years. I have far exceeded the amount owed on the t.v.

Went back to store was told on back up because of holidays. Next time I came in I was given a new start up pack for a old computer (windows 2004) , I told them that it wasn' the right one . Every week the managers change or its a different story today I was told that we have to bring the windows 2004 back and they would order it for us . I've waited since november 20th around that time and they still haven't got it.

She has been renting a Dell computer because she has to write papers for school every week. The pressure to keep paying Rent A Center for an over-priced computer is driving her nuts! They priced it to be over $4000, meanwhile the computer is worth about $400. She has spent over $900 already!

I have been emotionally distraught due to this and a family emerg. and offered to pay small amts. which I was told they could not take - numerous times when they came to my home late at night they would refuse small payments. Today (12/02/06) they came to get washer/dryer and when I asked them to come back when I could clear my garage and they refused and the one man shoved his foot against my door so I could not close it and threatened to call police. Because I was so confused and shocked I opened the garage and let them take it. I did ask the one young man who has made several sexual overtones to my daughter and her friend (who also rents) in my presence to not come into my garage and yet he did. I offered to give them 100.00 in cash for the washer/dryer and they refused.

I had nothing to sit on for almost 2 months. I don't have the money right out to buy furniture, so I ended up sitting on a kitchen table chair until I found someone who was throwing out the couch I now have.

I tried to get in contact with the manager but, like everytime I ever called for him he was on vacation. After calling a month I finally got in contact with him an explained my situation and, he told me the same difference as his reps. Only thing he could do was extend my date to another 90 days and that he would credit me a large amount of that. Well I accepted that later, only to find there was no large credit amount and orginal days had expired and I owe a full amount I tried to contact everyone I could but I kept getting the run around or playing phone tag to all these managers even district or region even area and still no one ever called me back to this day and thats been about 4 months ago but I continue to pay for a T.V. that was way over priced.

We rented the stuff on August 2 2005 and it is now October 21 2005..We have paying our rent every week just like we agreed to...They have sent out a letter stating that we have not payed our rent that we agreed on and that our agreement is up with them and that they want their money or the will come and get the equipment.

THEN the next day calling me at my job acting as though he forgot he was at my apartment the evening before. There is also some discrepency on part of RAC changing my acct. from being paid monthly to being paid weekly - without my knowledge OR consent. This has all occured in the last 4 months since I transfered my acct. from Georgia to the M.B. location when we moved here. I am not the only customer he treats this way- I have dubbed them the Rent-a-Center mafia because that is exactly the strong arm tactics he uses. There is also the matter of the amount they say I currently owe is very wrong. I've paid around $900 already and was told the payoff amount now is over $1100 - can they charge that much in finance charges?

Upon Delivering the items to my house the Dresser Mirror was damaged the strip across the front of the dresser is broken half off, and The Head board of the bed was dropped when the delivery guy bought it into my house and cracked it up the whole left side.

Also I work third shift and have ask them not to call at 8:30 in the morning but they call any way.I have paid way to much money to give back so pretty much have had to put up with harassment.Also had someone come out here and try to come in my house with no one home told neighbor if happens again call police.I think that covers most of it.

Has caused a great deal of stress to me and my husband and son. My husband is on dialysis and does not need this stress.