Rent-A-Center Reviews

The store manager then told him to change my date to Saturday, she didn't ask me, and she just made him change it. I asked her why. She then told me, "Obviously, Tuesday isn't good for you, and you get paid on Thursdays, right?" Then they told me what my balance was, which was over $50, and all the money I had left was $50, so I told them, "Well, since you changed my day to Saturday I guess you'll have to take this, and I’ll have to magically make money appear out of nowhere to pay the rest on Saturday.”

I was so angry. This particular store manager is rude to us every time we go in; we had an issue a few weeks ago with a different rental item. My husband had rented a PS3, and they didn't give him all the parts needed to use it. It was Memorial Day weekend, and he'd got it just before the store closed on Friday. Saturday morning he called them on his way to work to tell them what had happened and asked if he could get it taken care of on Tuesday (since they were closed the next 2 days for the holiday) and he was told it wouldn't be a problem.

He went in on Tuesday, and the store manager got lippy with him and told him that he should have brought it in on Saturday, even though he was told over the phone it would be taken care of on Tuesday. All he wanted was to not be charged for the 4 days of rental of a product he could not use. He kept his cool long enough to say that, and then some guy working in the back came out with his fists up in a fighting stance and told my husband, "You don't tell us what to do, we tell you what to do!"

Then my husband got very angry. He did swear a little and then left the store after demanding the district manager's number. He called the number and told them everything that happened, including him swearing at the guy, and a few days later we were given credit for the 4 days of rental. The manager there is very rude; she is snide and has no problem yelling at anyone. On top of this, when they couldn't get a hold of us recently to come in and make a payment, they called my husband's grandmother. How humiliating!

We are late sometimes, but we always pay them within 2 days of the date due. They have called us both at work. There is more than one Laura where I work, it just so happens that they talked to the wrong Laura and told her I needed to come make a payment or they were coming to our house to take the product back. How humiliating again. I understand they have to make money, but there is absolutely no reason to be treated this way by a company whose main concern is supposed to be customer service. My suggestion, find a different rental place. Any other non-corporate place will hopefully treat you with some semblance of respect. I am fed up with the service there.

It took them three days to pick up beds. After I spoke to the store manager, she told me that she had to go through certain step for my situation even though I told her the apartment compel manager said this is a health hazard. Come get them today. They did not. She told very reason why I had bed bugs except for we're so sorry that our mattress were infected with bedbugs. Had pest company come and treat my home. He tells me that the sofa has eggs and bedbugs also. It takes them three day to come remove item from my home.

I had the furn in my home for five months and they lied. Corporate has not contact me or the district manager. All I get is the run around but if I was late for a payment, they would be at front door and calling, harassing my reference. I had to pay for the pest control treatment, everything in all my bed ware, rugs, vacuum, bites on my sons and I cant sleep for fear of bugs. Wasted $1200 on rent the turn that was infested, still having home treated.

So all I am saying is that they need to learn how to treat people. Because if it wasn't for us, they wouldn't have a job. They need to work on there customer skills. Now she is telling me that she didn't tell us that. And that we were 4 days late so we had to pay a extra week.

He agreed to let the Hannibal store transfer the purchase over to Rent A Center in Quincy Illinois so we could make our payments there and they would agree to let me make weekly payments as I live closer to Quincy then Hannibal. Only reason I did not buy one from the Quincy store initially was because they had no a/c units available.

I paid $45 to the Hannibal store after filing out the contract agreement. We loaded up the a/c unit (please note) that the store manager in Hannibal (Blake) had told me this unit was previous owned and he did not check the unit before I left the store to make sure it was in good working condition. I get the unit home, install it into my living room window and turn it on, the compressor was kicking on but the fan was not blowing or working. I contacted the Hannibal store and spoke to an employee who whom answered the phone and he stated the manager was not there but he would tell him in the morning. So I called Quincy Friday morning July 16th 2010 the very next day.

And the store manager said that he would take the a/c unit and will try to get me another unit as they had one nearby that was getting returned/repo. I loaded up the a/c unit and took it to the Quincy store; once there I am told I have to return it to Hannibal and that the store manager there had not transferred the contract nor the initial payment. I had to drive all the way back to Hannibal from Quincy to make the return. I am out of gas money, my time and patience’s for all my troubles not to mention not getting a good working air conditioner!

I told one of their workers that my mother went out of town and was sick and that I had to go get her. The young lady came to my house yesterday and I asked her to tell them to ask her to stay away, that I was gone and will pay them as soon as I get the money. As I walk back in my house, she stood outside of my door yelling, "Ms ** we have to get your payment". This was after I have asked her to leave my front door.

So I then began trying to reach Mr. *** and I was told by a family member that he had a stroke which can be proven. He is now in a rehabilitation center in Pittsburgh. He was unconscious for two weeks and his whole left side is paralyzed. I tried explaining to Derrick and Mark at the store and they told me they didn't care if he died. They just wanted the property which I did not have. Then a month later, I get arrested on June 18th. If you record all conversations you will see what I'm saying is true. Your employees are very rude and disrespectful and need to take communication skills. After going to court, the case was dismissed by the state because I was wrongfully accused. Where is the justice in this? I have never rented anything in my entire life. I would not agree to pay almost $3,000 for a laptop which I already own one that I purchased from Best Buy for $429.

Amanda said that she wanted all of my references to know that I do not pay my bills on time, and that I am hiding from them. Amanda came to my house and said that she wanted the refrigerator and my wife told her to come in and get it. She said that she was going to take it out of the house and put it on the porch until someone else could come to pick up and if it got stolen, that it would be my fault. So I told her to leave that she was not going to do that. They have called my phone numerous times and just held on to the phone not saying anything. After my wife told them that I was not home and that she just got to my daughter's home from the hospital having surgery and needed her rest. I have my cell phone records to prove that they called 9 times in 40 minutes. I feel that they have harassed me and all of my references, and broke the confidentiality on my account.

I told them when I get my computer back they will get their last two payments. We don't have money to give away like that. I called on July 9, 2010 to talk to a young man by the name of Doug and a female worker answered the phone and asked me who I want to speak to and I told her Doug. She want to know who I was instead of giving Doug the phone and I said some things I should have because she **** me off. She had just talked to me on the phone then she went and call my husband harassing him about a payment before I called out to the store to speak to Doug.

So I go to the local Rent-A-Center and got a refrigerator. For a while it worked great then things started getting hot in the bottom section so I called only to be told (and I am handicapped) that is was not a self-defrosting refrigerator and needed to be defrosted which my helper did. We left it unplugged all night and the next day everything was back like before only now all of my food in the refrigerator has spoiled.

So I called Rent-A-Center (and I hope you are sitting down) they could not make it good because I had paid the refrigerator off before I should have and the longer I paid on it. the more guarantee I would have. So what they want to do is come get it and charge me forty dollars for the rent on another one for two weeks plus whatever it takes to fix this one up without any guarantee that it will work after they fix it.

I am a Senior Citizen on Medicare and I just cannot afford to go out every day and buy a new refrigerator but I need one in the worst way. So here I sit unable to buy a new one because of the bankruptcy and if I let Rent-A-Center take this one, there is no guarantee that it will work once they return it and I will always have to defrost it.

I was scared. And I have never been treated like this by anyone. I was so threatened that I was about to call the police. And then he threatened me that he was gonna come to my house and take my stuff witch I have been paying for--for 7 months every week and I have never missed a payment. I can't believe you would have an employee who screams and threatens people.

I had one issue where I had to rush out of town for a week and forgot to make my payment when I left. They called me and I explained that my father-in-law was in the hospital & we were out of the state at the moment but I would be back in a few days and then I would make the payment. They assured me that that was not a problem and said they hoped my father-in-law would get better (which he did by the way). I even love the fact that when we bring my 3 year old grandson with us, the manager pulls up the paint program on the touch screen computer so he can play with it. I don't know maybe I'm just lucky!

I have been told so many lies by these people. Is lying this much even legal that was Armand who told me that, which was a bold face 100% lie! I believe that I have been scammed since the very first day I signed up. Everytime I had a question, they would say, oh, don't worry, that part doesn't apply to you, or "I can assure you that won't be a problem" in there exact words!

I don't feel that I should have to pay $599.70 for their mistake.

Then stupid me needed a TV for my living room and the day that I went to make my last payment before the 90 days were up for the sofa I saw this 37 inch TV with DVD player on display. The manager told me it would cost me $1304.57 plus $12.40 tax with every payment you make. If I paid for the TV before the 90 days, again I would pay only $130.47 for the TV. If I went beyond the 90 days, I would actually end up paying $1,524.83 for a TV that is worth only $849.99. It is a 37 inch TV/DVD model number 37MD359B/37.

I need to know if this is legal. Also both items I purchased were floor models, yet they charged me the regular price and I've told that if it is a floor model they must charge me less for the items. Also, how much tax is on $1,304.57? I personally feel this people are robbing people and since we don't know they are getting away with it. Please help me.

When this person stop knocking, she came outside to see who it was at this time the individual asked if Kevin live there and my girlfriend replied, “Yes and was it necessary to knock like that?” At this point the individual replied, “If he pays his bill, we wouldn't have to.” That comment sparked an altercation which leads to hush words being passed with one of the ladies inviting my girlfriend if she wanted to fight. The entire time this is taking place my neighbors are watching and with me being a new resident there, my character is being judge and slandered. Also, my girlfriend stated that one lady said I would have a warrant in 2 days; it has been over a week since that threat. This whole altercation left my character changed forever my coworkers, references, neighbors, and girlfriend all know now that I owe Rent-A-Center.

That is the price you pay for messing up your credit. when you sign the contract they are very specific about the terms and prices. So if they are knocking at your door, calling your family, or your job or you feel they are harassing you. If you paid your payments as you agreed to when you sign the contract, then they wouldn't have the need to try to get their property back. I have had nothing but great experiences from them, and even though it was a little more expensive, I now have a very beautifully furnished house.

When they came out to repair the machine, I just told them to take it away and I already borrowed a friend's washer and they said it was okay. I called today 6/10/10, to receive my deposit back and my five-day credit but I was told by ** that no credit was due for the washing machine leak because there were no notes in my folder regarding it.

I told him that was why they came out and he said he checked with the manager and that there will be no credit for the washing machine leak because there are no notes on my files.

Water leaked all over my garage floor and I spent 15 minutes wiping it up and trying to prevent other items in my garage from getting wet.

One day, my children were outside and they told them that they were there to pick up the TV and that they had to go inside. They were there with their grandmother and they ran inside scared. You shouldn't do that when there is children. Now, they are scared to go outside because of what happened. I don't think it's fair that just because some of us have to use services like Rent-A-Center, because we don't have good credit to get furniture anywhere else, they have to harass us every day. Then when nobody answers the door at home, they peek through the windows and that is our privacy! I have gotten behind in my payments because they keep hiring the total and the late fees. Yeah, they say I took some late fees off but then when I called to check the total, it's a never ending story. Sometimes, I feel like returning the items but to just see the money go down the drain and not have anything. That's what depresses me.

Now, I find this out that day and right away, Giovanni gives me the customer service's 800 number and helps the other customer. What bad customer service. Now, I talked to a district manager about that. His name is John. He was really nice and he apologized for that store in Norwalk. But that doesn't change a thing about the bad moment I had that day.

Tuesday came and no one ever called. There was no confirmation call, and no delivery call; however, they did call my employer to see if I was a responsible person. About 3 pm, I called them and they kept telling me that they were trying to get a hold of the delivery person and that they would call me back. Again, there were no calls at all. I went to pick my father up from the airport and calling again and again. The person on shift was extremely unprofessional. About 8 pm,another man called my phone from a different number telling me he would deliver but someone had to help him upstairs. About 8:30, the same man called again telling me that he could not bring the sofabed because the address was different. I explained to him that at Rent A Center, they knew that. He was also very nasty and rude. He said he was going to call them to confirm and call me back. I waited and waited and there was no call back. Finally, at about 9:30 pm, I called him again and he told me he wasn't going to deliver anything because of the difference in address.

Finally, no bed was delivered. My elderly father had to sleep on the floor on an air mattress which I had to go purchase because there was no bed for him to sleep in. The next day, May 19, 2010, I called the same man who had originally taken care of my order and I explained to him the lack of professionalism that Rent A Center had. He assured me the sofabed would be delivered by 12:30. Again no one showed up at 12:30. I called them to cancel the order at about1 pm and he told me that he would definitely be there by 1:30, the latest. Finally, the man got there. but as a result my father is in excruciating pain because he is a sick man of 71 years old. This is a horrible experience for myself and my father. I would never, ever use their services again.

It is becoming unbecoming. I do not owe them. I have tried to talk it over with their manager but he does not care. They came to the house, stood in front of the house, publicly announced their intentions to the hearing of the public. I can not stand this issue anymore, something must be done. They have to be trained to behave towards people. I do therefore want an attorney to contact me. I mistakenly said no in my first submission.

So I asked him if he had a dryer like mine there because my dryer got so hot inside right after I got the drier, that the screen inside is all black. So of course this is my fault also. He said that I did not have enough clothes in the dryer. I have had so much !@#$ from this store that if I hadn't put so much money into my furniture, I would just get away from them. I rented a black sofa and lounge living room chair also and all the material were coming off it. So they had a gentleman call me from Vermont, and after I told him what was happening to it, he told me I would hear from the store. I never heard from the store.

I had to call them to replace the two pieces of living room with a fireplace and a lounge chair, then I wouldn't even put it out beside the road to give it away. So I ended up calling Vanice and he said they had ordered a new chair for me. I have dealt with these people since 1999, and I am a gold card customer. Their customer service is unbelievable, it is so bad. Vanice is the gentleman I always dealt with and yesterday when I went in, I asked to speak to him, as he was sitting right there with Todd and someone else.

That's when I took out my camera and showed Todd the pictures of the washer and dryer. I do not like dealing with these people but I am stuck now that I have given them so much money. Customer service is so wrong with this store. Todd is what you would call a cocky person to speak to start with, and I wondered when Vanice did not want to talk to me on my problems, seeing he has been since I bought the furniture. I did pay a full payment and I told them that I wanted a new washer and dryer or some money taken off.

Rent-A-Center is horrible. If you give them references on the application, they will call the references you posted, call your neighbors, and harass you for payment days earlier. Up to 8 calls within two days before payment is due. I advise anyone not to ever rent from Rent-A-Center stores. They do not do fair debt collection acts. They bully, coerce and never should be used under any circumstances. Everyone should get together and file a class action suit against them and then they will respect people, their rights, their references and act like human beings with dignity, compassion and start respecting the debt collection practices. Let's all get together and file a class action suit.

This situation is more frustrating than anyone could ever imagine. It is not my account; RAC should not be harassing me. I've asked several times for them to stop calling me because I refuse to call my friend (the account holder) every time and still the calls continue. There is no end to their madness. Today I left the district manager a voicemail message. Hopefully I will get a response and a resolution.

During this time, Rent-A-Center began calling the tenant trying to retrieve the items. After the tenant alerted them that the landlords (myself) belongings were blocking them in, Rent-A-Center told her that she would have to either move our belongings or to make us move them so that they could get into get the items or that charges would be filed against both the tenant and myself for refusal to return the property to them. At that time, I called the district magistrate's office to find out all the information that I could concerning my rights as the landlord where this matter is concerned. At this time, the district magistrates office informed me that the only charges able to be filed in this matter were against the person that rented the property and those could only be done as a civil matter and not a criminal and that "no" charges either criminal or civil could be brought against the landlord.

Also that we were not required to move our belongings for them to get in to get the washer/dryer that they were required to make arrangements with myself as to what date they would be able to retrieve these items, which was never done! One month later, when the tenants lease expired and she vacated the premises, she left the washer/dryer and never even told Rent-A-Center that they were to come and make arrangements with me to pick up their merchandise. Rent-A-Center therefore proceeded to threaten me and the tenant who no longer even lived on the premises with the police who said they did not want called any longer that it was a civil matter and that they needed a constable and not them. They never came to make arrangements to pick up their property and all around lied to both myself and the tenant! They told the tenant that they had been here to my home to make arrangements to pick up the washer/dryer and that I refused to allow them to get it when in fact, I had my fiance and myself called the store on several occasions asking why they had not come and they would tell me or my fiance that they would be there on a certain date or time and then never show up causing me to lose money from missing work!

They told people that my girlfriend both threatened them and threw things out the back door at them when they came into the backyard when in fact, they were never even there. They accused my girlfriend of having rented a TV from their store which she never did and accused both she and I with turning our dog loose on them and running up behind one of them when they were here to pick up the washer/dryer finally, which what happened was that my "harmless" dog got out while they were here to do the pick up and ran into the street and my girlfriend ran out after him and yelled for me to get the dog.

Then after the pick up, they went around the block and came directly back, called my girlfriend by someone else's name and accused her of having a TV that she doesn't know anything about and told her that she had better shut up while she was ahead since they had already filed theft charges against her which upon calling the magistrate again found out that they didn't even know what Rent-A-Center was talking about either. They threatened to call the police on both myself and my fiance for putting their property out on the sidewalk which did not happen before they arrived to pick it up.

I had told my fiance to call the store which she did and told them that we were putting it out on the sidewalk and that they could pick it up whenever they wanted since I had spoke with my former tenant the evening of 4/23/10 and she said that she had just got a call from them threatening her and I told her to call back and let them know that I would be home on Sat 4/24/10 between 8am and 12 pm and that they were free to come at that time to pick up their merchandise but that we would not be home after that. She said that she called them and that they would be there then but as usual they never showed up. At 6 pm, the former tenant called telling us that Rent-A-Center was at her door threatening her with the police and that they were here and we refused again to give them the merchandise. At that time, my fiance called them and told them that they could pick it up right now because we were going to put it outside since they wanted to lie and say that they were here to get it and were not.

While my fiance was on the phone with the store, the truck pulled up and picked up the merchandise. While talking to the man on the phone at the store, I was informed that they sat down the street from my home two days earlier in the truck for several hours but never came to the door to see if anyone was home or never called to see if they would be able to pick up the merchandise at that time. Also during the time, the one person stated that they had drove passed this morning and that they've seen my car out front so they knew that some one was home but they never came to the door.

I am a self-employed businessman and lost quite a bit of money missing jobs to make myself available for Rent-A-Center to pick up merchandise and they never showed up. My fiance is very ill and has her up days and her down days which has taken a toll on her health with the stress of worrying about the entire situation. I will also be filing harassment charges (as a beginning) against Rent-A-Center and will have to take the money from my pocket to file, money that does not come easy in these trying times and especially for a self-employed small businessman. I also would be glad to talk with one of your attorneys on this matter since I am not the only residents in my area that has had similar situations with this particular Rent-A-Center store or general manager.

Even after I showed the manager the certificate of ownership with my name and my husband's name on it, he refused to release the TV to me, stating that he was holding the TV as as favor to my husband because he is a customer, when it was I who opened the account in the first place and added my husband to the account later. We both made payments on that TV. This is an emotional stress because I called the Long Beach Police Dept, who said my husband has the right to do whatever he wanted with the TV. I also called the district manager in Los Angeles, Mr. John ** that same day and for almost two weeks after that day and all I ever got was his voicemail but he still never called me back.

I’ve owned them, and this is how they treat you, like nothing you have to say matters to them. Mark is one of the workers in the store, and when you talk to him about anything, he says to you, “I don’t feel doing this or I don’t feel like doing that.” So if you don’t feel doing anything, why work with people? I’m really upset about this and would like to clear this matter up, close it out, and go to Aaron's where they treat people better.

While she was making a payment, she had mentioned to Mark if there were any job openings, prior to this question she (Ana) had introduced me (Margaret) to Mark as her girlfriend, after she asked about job openings he replied "no not at the current time, there are no openings", two seconds later after looking her (Ana) up and down in a flirtatious manner said "Well, hmmm I might have to just make one (a job opening available this week"! I (Margaret) then replied "that's very rude Mark to disrespect me and my lady like that"!

He just went about his business and did not apologize but did wish us a Happy Easter. Not only was that poor customer service, But Rent A Center lost the opportunity to make a large sale and the opportunity for a repeat customer. I find this hard to believe that such a large company like Rent A Center would employ such people such as Mark at store #3769.

I can't believe this. I even told them to go to my house and get the bed I rented but that computer would have to wait till the first of month cause I need it for custody battle I'm going through and I have to wait till first to get a computer to transfer information to and they insisted they would keep harassing me at work and wherever else, it's a night mare.

I'm so upset. I'm already stressed from court battle for my step son, his mom is on meth and cps took him and its taking everything I have to fight for us to get him, then this. I'm sending them a certified letter Monday to stay away from my work and pick the bed up but I can't return computer till I can transfer information for courts on to another one not to mention all the payments I've made and balance was increased on one item and I've never been late before this time, it's crazy. They should be shut down.

My customers at work had to wait while a rent a center worker stepped in front of me while I was talking to the customer. I started crying at work from embarrassment, my preformance at work was horrible because they continued to stand at register while I waited on customers and embarrassing me. It was such a nightmare.

Of course, I was not a happy customer. I called the manager Randy and told him what had occurred and how I was treated. He guaranteed me he is notifying the headquarters and this damage to my hardwood floor will be taking care of. Now, of course, I took pictures and the two men took their own pictures. When my husband was told of such situation, he spoke with the manager over the phone to make sure this problem would be resolved. The manager told him the men showed him their pictures and they were small. My husband told him to make sure this gets resolved we have pictures. The manager stated he would call tomorrow to see what has to be done. That would be 4/6/10. We are great customers and have two other accounts with them.

You call for service and then are told that they will be out the day after you called. Then you don't know if the piece of junk that they are bringing will even work when it gets there. I personally think they should just close the doors or let someone else run the place. It seems like a great idea, renting to the public. They're just not smart enough to do it. I personally will never rent from them again. It's far easier to go to the laundry mat.

My payments were due on Saturdays. This employee would call my home every Saturday morning at 8 a.m. reminding me to make my payment. After several request to the Manager to not let this man call my home so early on Saturday mornings. They continued every Saturday morning. I finally threatened to pay off the entire balance of what I owed and never, ever deal with this company again. After several attempts at trying to talk to these people, about the harassing phone calls every week, I went into Rent A center and paid the balance in full. I told them that I would never deal with them again. They called my house on numerous occasions trying to get me to buy something. I informed them that I was done dealing with them, since they don't seem to understand when a customer makes a complaint about an employee, they are demanding something to be done. Unfortunately, Rent a Center lost a very good customer who has taken their business to Aarons.

I withheld my last payment until the washer was fixed and then I found out that the washer had been charged off months earlier but I was still paying. Now I still have a broken washer that I have invested $3,000 dollars into and for what a washer that they refuse to fix. Rent-A-Center is a company that should be closed down for I am not the only customer that has had bad dealings with. Also, when they came to pick up the washer to fix it, I received a broken storm window and damage to the door frame on the side of my house that they went out of.

John ** told my 15- and 12-year-old daughters that they would be back at 7pm with the police to get their merchandise and have us escorted out of the apartment. Of course, this completely upset my girls and the two younger siblings who were there with them.

My neighbor came out of her apartment and told them they needed to quit beating on the door like that because they were disturbing everyone in the building. They proceeded to tell my neighbor that we owed them money and if we would just give them their **, they would leave us alone. Mind you, we were only one payment ($55.00) behind and had been paying on it for a year already. On our way back into town, my husband and I stopped by Rent-A-Center to tell them to come get their stuff.

I told the two men who came to my house that they had slandered my name to all my neighbors by yelling like they had and that they should never threaten minor children. Both the men stood there and lied to my face telling me they did not say anything to my neighbor and did not threaten my children. I have tried to call the district and regional managers and even had a gentleman from another Rent-A-Center send the district manager an e-mail and have gotten no response or call backs. This is completely uncalled for, and they have embarrassed my self and my family.

I will not surrender any or all of these properties or make future payments until the Tracy store is investigated about payments that have been made, and the over charged price on all items. I will take legal action if needed. I have found several complaints on your consumers report site which fits the problems we are currently having.

No matter how good the offer seems, it's a lot of smoke and mirrors. Once you're in the door, you're got that goes for renting from them or working for them. While working for RAC, I sustained an injury. At this point, I had worked for the company for 6 years and had been promoted several times to the position of Lead Assistant Manager. Immediately following my injury, I reported it to my supervisor and asked him to file a report as I was instructed to do more than a handful of times each year I worked there. It's common accident reporting procedure drilled into everyone's head day in and day out.

Do you think he did it? No. I subsequently had the next day off and he asked me to see how I felt the next work day. Two days later, I returned to work with an "appendage" swollen to the point that it won't function correctly and in extreme discomfort but manageable. Working for RAC, you quickly learn to build up a pain tolerance; it might have something to do with being required to lift several hundred pounds of appliances and furniture up flights of stairs over your head. Hmm, food for thought.

Anyway I requested again that I be allowed to go to the ER to have my "appendage" looked over by a physician, I asked if he had completed the report he said he was working on it. I continued on for 2 days this way. The reason I hadn't gone to the ER was that without the proper documentation, it would have been on my dime. And that wasn't going to happen after 6 years of dedicated service to a multibillion dollar company that couldn't obviously care less about its bread and butter so to speak.

So by the end of that week, I had worn them down and the report was started that day again. After going to the ER and finding out that I most likely had a torn rotator or at the least and extreme sprain, I was immediately put off work. This cost me my career, and cost me my cars, both of them and the race car

So anyways, I have gone to the police with this matter. My family members have spoken to Adam, the manager, which nothing has been solved with this employee. As to this day, she is still calling everybody and harassing them. I don't think it was appropriate for a Rent-A-Center employee to leave the store with my phone # or any of my business at that, calling me and harassing me with her personal phone. Who's to say she doesn't get to my address as easy as she did my number.

Please respond to this complaint to see if we can resolve this matter. Due to the harassment of the employee, I'm afraid to call or appear at that store. If we can't resolve this matter, I will look into pressing harassment charges against that store and its employees. The police have record of this harassment as well the employee's phone number. It has caused me to have fear. This employee got my number so that means she has access to my address. She took my confidentiality out of your store and used it to harass me. She has texted me threatening me as I've stated above. The police have a report of such matter.

An employee told me he is not my husband nor my son and that if I didn't stop, he would hang up on me. The manager was also very rude to me. He told me they will get to it when they can. He was also very impatient and abrupt with me. I think they need to hire some people with more professionalism and with some public relations skills. Even if the area is considered a low socio-economic area, they need to learn to treat the customers with dignity, courtesy and respect. After all, no customers, no money.

Last night, 2/11/10, I had my son leave a message. This morning I received a voice mail from Mr. Lionel **, district manager. I had my son returned the call and again they were giving him the run around. The manager told my son they will send a form to refund me the money but will have to wait for next week for the item to be picked up. Again he gave the phone to another employee named Travis who refused to give his last name. After my son told him that I was writing to Consumer Affairs to make a complaint, my son was told that they will pick up the recliner today. I don't have sufficient space to hold two recliners; it's a small area and my mother's hospital bed is in the middle of the living room. Please, I need some help with this matter as soon as possible. Thank you. I'm a very deceived customer.

I have left three messages with corporate and still haven't received a phone call back. I have paid for the use of the washer and dryer and haven't been able to do laundry in over 2 months because the washer and dryer broke down the beginning of December and it took them 3 weeks to "schedule" a swap out and the "swapped" washer never worked from day one. And I called them after the new year and let them know. I again called two weeks later asking for my washer and was told by Russel that it wasn't back in.

Then when my "payment" was "due" again, they called me and asked me for a payment and I told them that I was paid till the end of the month and they again told me I was incorrect and need to pay an additional payment to get "caught up" and at this time I was told that they had been trying to get a hold of me for over three weeks to schedule a delivery of my washer and dryer (at this time I was also told that my dryer wasn't ever sent out to be fixed). I scheduled for the following Saturday at between 2-3 pm and they failed to show up but told the bosses there was no answer at the door. I was home all day and have dogs so if someone would have come to the door the dogs would have barked.

So this being said I was again called today and was told that I needed to pay over $300 or my merchandise would be picked up. I asked about my credit and when I was going to get my w/d back, they said without the money, I wouldn't be getting anything and I can't have a credit. There is so much more.

My husband contacted the store back on 2-2-10 about this and this was a week after we got this laptop back from them. After he talked to Barb at the store, I wasn't happy so I contacted their 1800 number.After calling them twice, the DM decided to call me back and I talked to him and he informed me that they will find me another laptop. Well, now here it is going on a week and I still don't have another laptop and at the end of the week which will be 2-13-10, my laptop will be due a payment. I feel why should I make a payment when nothing seems to be getting done.

Now, I really don't want to get my attorney involved in this but if I don't get some kind of headway with this, then I guess I won't have no other choice but to do a legal way. I gave the company and the DM enough time to take care of this matter and I'm just so sick and fed up with it all. Let's say this laptop has been in and out of the shop for at least 6 months for the same thing and now their tech is trying to say that I'm at fault and that I used up all the memory on this laptop. But you know what, I talked to my tech and if that was the case, well, then their tech didn't do their job all those times when it went in the shop because if they did, I can't use up all the memory on this laptop for what I do.

If they would do their job, period, I should not be having the same problem over and over. I really hope you can help me in this because like I said, I'm sick of all this and I feel like I'm being played with. Now I do understand that we had a winter storm this weekend but they should have taken care of this way before this. When I asked for a different laptop a few months ago, the manager, Greg, at that time told me he couldn't do that. Please contact me asap on this matter.

They knock at your house door like the federal marshal, it is just ridiculous and humiliating. The gas and water company have more cooth and understanding than they do. Prior to having the financial troubles with them about a year ago, I moved to a new house and when I originally got the sofa and couch, I was told that if I ever moved that they would come and move the items for me.

Well, don't you know it. When I am ready to take advantage of this "service" I pay for, "Oh. we no longer do that". Wow, okay, thanks for nothing, Rent A Center. I would rather have a house full of nothing before I ever deal with your company again and I will surely tell everyone how I truly feel about you. I can understand if someone is severely delinquent but being late on 1 payment and telling you that I will be, shame on you! It's embarrassing, frustrating and it makes you feel like a criminal. I stress out more about my $80 Rent A Center payment than any other. They do not let up and they do not allow any delinquency even at the smallest. They are your friend when you sign up and make payments luring you into other items. As soon as you need something, you are a criminal.

The employee went back to the van which was blocking my wife's car in the driveway. The employee came back to the door and started banging harder on the door demanding payment of the laptop. Again, my wife advised him that I was not home and stop banging on the door like that because we have a little child in the house. The Rent-A-Car employee banged the door even harder causing my wife to be afraid for her life and my son. My wife called me and I can hear the banging from my cell phone.

I advised my wife to call the police and I will be on my way. At this point, I was mad as hell and raced home to confront this person. By the time I got there, the police was already there and my wife and kid was crying. I rushed towards the Rent-A-Car employee, but luckily, the police grabbed me before my hands reached him and told me he had it under control. The next day, I called their corporate office and Better Business Bureau and filed a complaint. I also filed a complaint with the police, by that time the employee had already quit.

I took the laptop back, erase all of my data and advised the manager never send a thug to my house again so I took the laptop, slammed it on the floor into pieces and walk out the store. A month later, they had the nerve to call me back to see if I wanted to rent something again since they have a special. I advised them never to call me again and hung up the phone.

He then got rude on the phone as well. I felt intimidated and insulted being I had been paying over 1,000.00 dollars over 6 months, paid off one account and opened another with never missing a payment and this the way I get treated. I stated to the two of them, when you approach someone home, you need to state is this a service or a payment pick up. You don't muscle me into a payment after you give a service I am paying an arm and leg for, plus your competitor at Wal-Mart sells the same computer for $399.00 and I am paying five times over that and you want to say you're doing me a favor?

I suggest you check the market with your competitors and treat your customers with better respect because they can come pick this computer up and with 2 of your payments. I can become a customer of Wal-Mart with better satisfaction, and you can look for another customer. Tremendous amount of stress, I felt harassed in my own home with two men talking, at the same time, rude to me. I told them I will never allow them to come out and service me ever. I was terribly insulted and ganged up on with negative responses from the both of them.

My wife told them I was not home and please wait till Friday. But they came over wanting the dryer and TV. They called my home phone in a very unprofessional character. This was totally uncalled for and it sent a very wrong message about customer service. My wife and I work hard for money; it seems so unfair to be treated like common thieves.

I felt so embarrassed that I continued to make payments, but when I mentioned to Tasha, the manager, she developed a nasty attitude and refused to take my police report. Now, I am being harassed. I rented a Dinnette set and she says that she was cancelling my account and asks me to return the merchandise, so I had them pick up the dinnette set. I will file charges for harassment, if I have to, regarding her inappropriate behavior. I would never allow myself to be placed in a position like this, had I known my own brother would steal from me.

During this, because they appeared to be accommodating when I complained about my mattress, telling me they had none in stock but would get a shipment in the next 2 weeks---which by the way went on for over a year, I chose to get a large flat screen TV from them. When I figured out what the final cost would be as opposed to saving up and buying one, I returned the TV.

Here's the kicker. When Lewis came to pick up the TV, I asked for a receipt so I had proof it had been returned. He balked for a bit but finally gave me one. The calls started the following week when the next payment would be due. They called me multiple times at home and at work even after I told them I returned the TV. Then the idiot on the phone asked, "Well, do you have proof?" And when I said, "I most certainly do. I have a signed receipt from the day it was picked up", he sounded like he was not expecting me to and became a little irked that I had proof. I explained to him if they called me one more time, I would go after them for harassment. I never heard form them again.

I cannot make heads or tails of my receipt. When I pay and when asked to explain, they are reluctant to tell me anything, just when you will be in to pay us. I don’t think that these practices are fair and something needs to be done about this before other people get taken in. The prices that are on these items when you buy is nowhere near the same amount that you pay. Please help me before I lose everything that I have worked for this year. I am sorry for being so gullible.

I then ran into the unfortunate dilemma of losing my full time job and income in mid December 2009. I still attempted to make payments on this stuff until after 1/1/10, but once my payments stopped, they began the incessant calls, showing up at the door, ringing the buzzer, and went to such illegal lengths as to call my mother and tell her that they were looking for me, while leaving threatening messages on my phone. What is most disturbing is that I was forced to sign up for "Benefits Plus", which was supposed to protect me by paying my payments for me should I lose my income. That's funny, since you have to go to the store to pick up the claim form, and then negotiate with them as to how much they will demand from you. I have resolved myself to have them pick up their stuff tonight, and to go without any TV or living room furniture for my kids because I will not deal with any more stress from such an illegal outfit.

I have nerve problems and she upset me a whole lot. I had to have someone to drive me. I live a good long ways from Fort Valley and i am still depressed about the situation. I don't know what to do. Also, a few days later, I was sent a letter about the payment with the same late charges on it. It would seem to me that if they needed the late charges then it would be more by the time I received the letter. What do I do in Musella?

It's been hard to get anyone from Rent-A-Center to fix my washer dryer set and get it back working. I refused to pay a rental on non-working appliances and still have to go to the laundromat to get clean clothes. Our bedding and jackets can't be washed in this little set they gave me to use. And now, even though I got my dryer back, it's not fixed. So I have no dryer, and they kept telling me things but don't follow through with what store employees are promising me. It's been almost a month since I have had my set back working. Please help me get this straightened out.

After finishing, they tell us that they cannot turn the power back on to the house because of the damage to the meter box and that it would be a hazard to turn it back on in that condition and they told us that we needed to get an electric company out to fix the box before they can turn it back on. Mind you, we have an electric run home, we use space heaters for heat and an electric pump house for water so not only did we not have any lights but we had no heat and it was extremely cold. We had no water, no nothing and it’s going on 7:30 pm. I called Rent-A-Center. Hose, by this time, came to find out and he still had not even put in report about the situation. I told Hose that what was going on and he seems unconcerned with what my family and I have to go through right then and more concerned with not having to take responsibility for this.

After reminding him that he was driving the truck and not me, also acknowledging the fact that it was not intentional, he tells me that he is not going to be able to find an electric company this late and that there is nothing that he can do about it. They were about to close also anyway. I asked him if I can find one, if they will be able pay for it and he says they have some kind of H&R block card that would take care of it. I, unlike him, find a 24-hour electric company in the phone book called Progressive Electric Company and I asked them to come out. But of course, they need to know that they are going to be paid. I give them the number to Rent-A-Center so they can confirm the payment. When the technician calls back, he not only tells us that he cannot come out that night but in his words, he was getting the run around from Hose when it came down to the payment.

I called Rent-A-Center to see what the problem was and hose tells me that he doesn't think that they will be able to pay for the repairs to my home. I expressed to him the extreme concern for my family and our living conditions at that point in time and Hose showed no concern at all telling me that there was nothing he could do about it. I came to find that there was something he could have done about it and he could have put us up in a hotel. All he offered was for us to pack up all of our food and rush to the store before they left and put all our food in their freezer. My two children, my fiancé and I had to spend the night in a freezing house. My kids woke up several times in the night, shaking and I had them more than fully clothed.

The next morning, a very concerned technician came to the house just to see how bad it was. It was bad. He told my fiancé, Zachary Carl, that he was going to go ahead and start calling Rent-A-Center to make sure he was going to get paid and to get the ball rolling on fixing the problem. That was at 8 o'clock in the morning. I started calling Rent-A-Center around 8:23 am but they didn't open until 9 am. When they opened, I spoke with Ty, the store manager, who knew nothing of what happened and there was no report written up on anything so I had my fiancé explain the situation to him in the end. Ty, the store manager, was very helpful unlike his employee. We were given the run around by almost every Rent-A-Center person we spoke to. Ethel, the rudest liability manager, and David **** is just a jerk.

Progressive Electric Company had put in the paper work to Rent-A-Center early that morning. In their words, again, they were given the run around to avoid payment and also delay the inspector. The payment wasn't confirmed until around 11 to 12 pm and you have to get to the inspector way before that just so he'll come out that day. The electric company’s technician, Clint, finishes around 3:30 pm that day and he tells us that he doesn't think that the inspector will get there until midday on Friday. I called Progress Energy to tell them that the electric company has fixed the box and I now needed them to come and turn the power back on. They tell me that they can't until the inspector gets there.

After I get off the phone with Progress Energy, I called Ty and let him know the situation and he tells me that he is going to call the district manager, Darleena ****, to see about getting us a hotel. After calling the headquarters several times and even calling ABC 11 Troubleshooters and letting Rent-A-Center know that I did that and my fiancé is having conversation with what seemed like every head person in the company, we got a hotel but the damage is still done. My youngest son woke up sick, his nose was running and he was coughing. It is 5:53 in the morning. I’ve been up with my youngest since 2:30 am. He has been vomiting non-stop and he can't hold his stool.

If it were your children, your four and five-year olds, what would you want from Rent-A-Center? Would a hotel be enough? Would that cover the stress? The sick children? The lack of shower, bathroom and not being able to brush our teeth? As grateful as I am, that my children do not have to endure another cold night, watching my son vomit and **** all over himself makes me say with no problem. It’s not enough and the people should know what kind of lying artist runs in Rent-A-Center. My son is really sick. My family was treated wrongly and the whole process was handled very poorly by Rent-A-Center’s management except for the store manager Ty.

When I arrived, a man greeted me and asked if I needed help. I then proceeded to tell him what I needed, being that the guy I spoke with was at lunch. As he was looking up my request, he handed me a rental form. He said to fill out the front of it. I sat down and started to fill out the from, I then simply asked why my SS# was needed, they stated for security reasons. I then continued with the form, and immediately came to a halt again, wondering why they needed all of my personal information meaning, my spouse's info, clear down to what kind of car I drive.

I then asked why and again they said for security reasons. I said, “Well, I don't think that is necessary”, and again they disagreed. I then stated I was only in need of this chair for one week but according to their service, there was a two week minimum, which was fine with me because I had intentions on paying the balance in full. He then said, “Well, then just put your name and your address and at least four references”. I said okay. Well I got to three references and I just did not have another to put down. I tried to explain to the man that I could not put anyone else on, he then said, “Well, then I can't rent you the chair.” I then turned to the manager, as he too explained me the rental agreement form had to be filled out.

I then said to him my situation of only needing it for the two weeks and paying up front, but he insisted that that was no excuse, I then simply asked for his supervisor's name and number, he started to tell me and I asked for him to write it down. He refused and then proceeded to walk away. I said I wasn't leaving without the number, which was rightfully mine to have. He then turned to his co-worker and told him to call the police. I then said, “Are you serious? You are required to give me that number”.

I then stated I would be back, and demanded that he give my rental agreement back, being half of my personal information was on it. I grabbed it and left, and before I could make it out the door he said, "I know where you live". The scary part is this man really does know where I live from just one glance of personal information that in my opinion was not needed.

As of 5pm today, Rent-A-Center came again to our door knocking. When I answered, I asked which one he was and he answered Carl. I said if he was the same one calling here with harassing messages and beating on our door for 15 to 20 minutes, tormenting our dogs inside knowing we are not home. And he looked at me and replied, "Ya, I want my TV!"

I looked him directly in the eyes and said, "You need to turn around, get in your van, and get off my property." At this time, he stated that he doesn't have to and he is not leaving my property and he wants our TV! At this time, he as well got on his Nextel and contacted Andy, the store manager. He told him what i said, and Andy relayed to him that he was to stand there on the property and defy my orders to leave!

Even though, I have now called the local sherriff's department, he then stated, "You signed a contract. I can be on your property and don't have to leave and am getting my TV! And I have the papers to prove it." When asked to produce them, he did not have them at all. He then said, "But I will in ten seconds, get back on the Nextel and tell Andy, the manager, to bring the contract with him!"

Then I stated to him that if he doesn't leave, I will forcibly remove him if needed. I told this man 3 times while I had the 911 dispatch listening all 3 times on my phone. But he will not leave. The 911 dispatch told me to go into the home and wait. So I did.

Twenty minutes later, the manager Andy showed up and knocked on my door. And when asked what was going on with my balances he was to be corrected over 3 weeks ago, he denied any knowledge of it. At this time, the sherriff's department showed up and instructed Andy to remove his self from my property and wait in the street.

After my self and my wife spoke to the officer, we requested that they were to be trespassed and we were not giving them the TV, and they can take us to court. He agreed and said it was a civil matter now, so he went outside to speak to them at this point. 15 minutes after, he came back with a book on Florida statutes and explained that Andy the manager came up with some statute stating that he had to file an arrest affidavit against me if we did not release the TV.

This officer did not want to have to arrest me and stated that even though we give back the TV, we still have a right to take court action against them. Against my better judgement, we let the TV go and were now out another eleven hundred dollars! However, both Carl the worker and Andy the manager were trespassed in the end.

Now as far as I understand, this is only legal with an officer's assistance and an R.I.T (right to retrieve), a signed court order by a judge for something like this to be able to take place. Please, someone correct me if I'm wrong!

Well, I made a $60.00 payment so that would knock that price down and even if you add the two weeks of $56.09 total, it will still be around $136.00. But now, they got more than what the TV was paid for. They want $212.00 to be caught up and they want it now without any arrangements. This is all about profit for them. They want the item returned so they can resell it. Also, I am getting three to six calls a day from them which is really frustrating.

We have been through them calling our home and then our cell phone back to back every 2 to 3 minutes for as many as 10 to 15 times day after day after day and as well them having different employees call each time from different phones. Back to back leaving messages and when I confront them about it, they have the audacity to say they don't know anything about it! Hmmmm. Let's see when you have only a counter that is 8 feet long and office behind it that is only 8 feet by feet and you' re one foot from each phone and there stupid enough to leave a message as well, but no one knows anything about how stupid do they think we are?

As well our neighbors have told us that when we have not been home, they have pulled into our 60 foot shell driveway at high enough speeds to come to a sliding halt only inches from our cars that are parked there and stand at our door beating on it, knowing we have two dogs inside and tormenting them by waiting for them to settle down, then beating on the door again and again and again. They told us they will sit there and do this for as long as twenty minutes at a time knowing that they are ** these animals off! They have been seen looking into the window on our door and going around and trying to look into other windows at our home.

I have even made complaints to their manager Andy and their receptionist and told them that one of these dogs is a one hundred and ten pound American bull dog and not if but when he comes through the window again or the door and I do mean when! And attack their employee if he doesn't injure them for life because they have tormented them like they have. They will be responsible for all the damages and be considered trespassers. We have gone as far as posting a sign in our window to warn them and they still do it.

We were also given a $500 dollar off credit by a mail coupon and were told it was for when the end of our rent to own was at $500 dollars. It would pay it off. This was told to my wife when she brought it in and the man said he would place it in our file. After we asked what was owed on the package, paying on this package for 1 year and that was the time frame for the rental to own they said we owed over 21.hundred on it still. We returned it to downsize to just a 37 inch LCD TV and were to be credited toward what we had already paid. The credit never happened and after paying now for a year again on a $13 hundred dollar TV, they're saying we owe over $11 hundred more and the $500 dollar discount coupon disappeared and now we're finding out that the TV is not new like we were told. It is used one. I know for a fact that now. That even a new just about the best 37 inch, you can get in no more than $600 dollars.

When I moved, I took my items with me okay? I know that I've paid for that stuff 3 times over. I reported them to the County of Fairfax Consumer Protection Agency. They responded trying to attack me personally, but never offered to resolve the issue. I reported them to the Federal Trade Commission. I told the Point of Contact at the County of Fairfax that they can come and get their items, but they better leave me some money to replace what I spent. I haven't heard anything from them yet. I was contacted by an attorney in Minnesota to join a class action lawsuit, but then I couldn't qualify because I live in Virginia.

I'm waiting for them to take me to court. They would have taken the stuff that I've paid for, tried to make me continue paying for them and they would have re-rented the items again. If I paid that much money, struggling to pay for it, then I should have it in possession. They told me that I would be finished paying for it in April 2009, then October 2009 and then January 2010. I solved my own problem. I stopped paying for it in October 2009 because I was smart enough to realize that they were ripping me off! I'm tired of these businesses taking advantage of people. Justice needs to be served!

I took off work to make sure that I got there at the opening of the store. I thought I was a great customer but evidently not. I was caught up in a snow storm in Washington, D.C. over the weekend and informed them of the delay on Saturday, and I know this manager as I thought to be my friend could see that there was an accident or something. Then, I was also informed by another employee of yours that how can he charge you when everything is paid a week in advance. So, I decided not to pay the late fees and now they won't accept payment that's bull.

So they tell me when we can pick up the items. The items I have acquired are new and being well used and will be paid for, but right now we're both in limbo unless an agreement is made. One of the items is not even here - it's a laptop sent to my daughter in D.C. You or whom so ever can contact me for I have my own attorney.

If you are going to get mad about something in the contract, then make sure it's worth getting mad about or that it isn't just simple error on your part. Now the whole scratching floors and what not. Well, can't say that ever happened to me but if they did do it, you can't blame the company. Just the employees, who are individuals.

I was told that it could not be replaced because I could have done it. I did not get to pay the bedroom set off because I went outside of my 90 days and I was told that I owed $800 plus left by one rep and $1,400 by another. Since then I have been owing the same $800 plus, and it has been at the price for at least since the end of August or maybe the beginning of September. I lost my job in September. I have been late every payment and I do not mind making the late fee payment. For one month’s rent it is $170 and because I have been late, they are being very rude to where if you want to call and tell them that you will be late, you cannot because they have some very rude attitudes.

Today I sent $200 which would pay for the late fee, catch me up and give me about 2 weeks. But instead, they refused the payment because they wanted $369.14 or the merchandise would be picked up at 3pm. The person that I sent the payment by left that store and went to the one down the street and the manager at that store was much nicer. He gave me the district manager’s number and the verdict was that, that store takes over my account. I have now 7 more payments of $90 plus, in which I still do not understand. It seems that it has finally gone down from the $800 plus but why did it take so long? Why when the merchandise was damaged on their part but it took forever for them to deliver on both occasions and that was fine for them. Do customers get any kind of breaks? No. I am very dissatisfied with this company and I will never rent from them again. They are too high, very rude, and not consistent.

He put the balance on the receipt of $395 plus tax (total of $427.03) but then he told me the 90 days were over and the new balance will be $521 plus tax (which is almost the original price that I got the machine for). That brings the machine back to the original price of when I received it. So if I pay all that money in the first 90 days, it's not right to my balance. I feel that the balance should be $395 plus tax and I should pay from that balance. I didn’t know that they add more money on my balance if not paid in 90 days.

I think this is very unfair and if this is the way they work, I would not recommend anyone to rent or buy from Rent-A-Center again. I know you need to make money, but why do you have to deceive people? I have sent many people to the store to rent and the employees there are very courteous and very helpful. I hope I get some kind of reply to this and if I am wrong, please send me written contract of verification to this situation. As I can find anything to back, this extra adds on money to my balance.

Later that evening, the same representative returned to my home with a Rent-A-Center voucher (substituting that for a receipt). The $200.00 covered 5 weeks of payments. Every Saturday since then Rent-A-Center has been coming to my home for payment. I don't have a problem making payments and paying for the late fees, but what bothers me is this. On October 24, 2009, two representatives came to my door and started pounding on my door and window ridiculously loud. This lasted for about 10 minutes. They then began yelling my name, "Ms. **, Ms. **" then they started whistling. After about 15 minutes of sheer embarrassment and harassment, they decided to get in their truck and put the truck in reverse and have it make the beep beep noise for yet a few more minutes.

My son called me at work and told me what happened. I called Rent-A-Center (upset of course because it frightened my child) and explained my concern about the way they "attacked" my door. The represented told me, "Well, you should have answered your phone **" and hung up the phone. Today is now October 31, 2009 and my kids are now being awakened by the sounds of pounding, whistling and yelling my name. I take full responsibility on being late with payments and that is no way to treat a customer, yet alone, a human being. And because of this, I will not be paying on the rest of my account, but yet pursuing a lawyer and suing for harassment, embarrassment and emotional stress. Once this is settled, I will never rent from Rent-A-Center or recommend anyone else to rent from them. Horrible and frightening customer service. I understand that people fall on hard times, but that is no way to treat people.

Two weeks later, Rent-A-Center called and asked if I want to continue the rental or return the TV. After days of explaining the situation to them, they declared that it was my responsibility to pay for the TV. It may be true that a signed receipt would be my ticket of proof but the dishonest employee knew how to manipulate the situation so that a person lacking in knowledge of how the process of proof works would be disarmed by the fact that; the TV was scheduled to be picked up that day, and the insistence of the employee that a receipt was not necessary would further assure his success. I am a victim and Rent-A-Center was robbed by the very criminal that they employ - and all they want to do is make me pay for their problem.

The lamp doesn’t even require tools to be put in. It takes about maybe 2 minutes to do and even a child could do it too. But other than that, the service has been fine. All the people are very friendly. If you’re late on a payment, they do tend to call you a lot. But that’s understandable considering how many people they probably get, that try to run off with their merchandise.

I think this pretty much just depends on the place that you rent from. My conclusion is that, if you can afford to buy or have good enough credit to go somewhere else, you probably should. But if you’re like most of the people in this country and rent-a-center is your only choice, then shop around. Try different locations. Don’t let a few stupid people keep you from making a purchase. My store has great service and friendly people. So at least you now know it’s out there.

I looked down at my baby to see if she was ok. Panicked, my mom called the police, and both vehicles pulled into the closest parking lot. When the manager arrived, she acted very rude and not one bit concerned. We were very shaken up and stunned. I was scared, and the manager added angry to the list of my emotions when she made us feel as if they did nothing wrong.

Well, two weeks go by. When I went back to the store, the rep gave me the laptop I had purchased. However, when I got home, I found out that it was the same laptop with a lock on it - inaccessible. When I took it back to the store, the rep said that they've been having problems with the repair shop. I was told to take back the loaner and not to worry about the payment until the issue gets handled. Well, that was a lie. They then called me to give my payment on my items - the washer and the laptop. They posted money on the laptop when I had told them that with these red flags, I do not want the laptop. They said that they were sorry, but they cannot transfer the money to my washer. In the end, $150.00 went to the laptop that Mr. Andrew ** said they had to trash. Now, when I had gone in there to take back the laptop, he had given me a receipt of my washer with a balance of $15.98, due by 11/09/09.

I went in on 9/30/09 to pay my balance off. When he gave me a balance of $245.00, I said, "What?" I told him about the receipt he had given me and he said that he needed to see it. I came home and faxed it to him. Then, I went in the store to pay off the balance. He then charged me $173.58. He said he needed to charge me tax fees over again. I am so disgusted with Rent-A-Center. They are thieves and, most of all, liars. Never will I go to RAC. It is a shame that Magic Johnson endorses them. I will get a word out to him through my brother-in-law.

Until today when he got stopped for speeding! Now he is in jail and we have to try to get him out. The kicker is that this is a federal offense! That is a big deal. It could really mess up his military career because he has to deploy in 3 weeks. I am warning everybody not to rent from Rent-A-Center! I mean come on, this boy is fighting for our freedom and they are doing this to him and they got the furniture back! There should be no warrant!

They would call me before my payment date and asked me what time will I be in. They harassed me with phone calls consistently. I think that we should not have been paying for the Xbox while they had it because we never got a replacement for it. We were just paying for them to give us back a broken Xbox. It says in their contract that they will fix the merchandise if it was broken and it was not our fault. I would just like them to reimburse me on the Xbox or to just fix it so it would work.

Once they came out to pick up one of the items I rented, they entered my home. My son, a minor, said they banged on the door. He said he opened it, he is a teenager. They didn’t leave until they took the items with them. When I questioned the manager about this, he was so afraid that I would report this. He brought the items back that night. I don’t know who’s training or what they are training, but don’t forget customer service that’s what fuels the company. Remember we can always go somewhere else. I was very disappointed knowing I have been a dedicated customer. And I was very angry to know that someone from this company entered my home while I wasn’t at home, when they could have called and made a time to pick up.

After waiting for about 10 to 15 minutes, this arrogant gentleman, who claimed to be the manager, asked me what I needed. I asked if he was the needed personnel who speaks English. His answer to me was, "I am a very proud Cuban. All of my customers speak Spanish and/or Spanish and English." I then told him that I felt offended that I had to wait for him to speak English. He said, "That's life!" After he told me that remark, I walked away. But as I was leaving, I said, "Go to hell."

I am truly hurt because I had good standing with Rent-A-Center. Now, I just can't do it anymore because of the pain they have caused me. My mother said it was a guy named Matt, one Mexican guy and another guy. They threatened to kick my door down and come inside the house. I have never been late on paying them but now, I am not going to pay. They can take me to court because I recorded some of the phone calls that they have left my family. I will hire myself a good lawyer too. I just think that it was very rude for them to try to kick my parents' doors down, to try to leave all these rude voice messages and curse at my family for being a week late.

Yes, people, he said that! I am furious and very upset. Then, he told me that if I could not pay today, that they will come get my TV which I only have about $300 left on. Do not ever rent from these people. They are not understanding nor do they have any customer service skills. I will never recommend this place to anyone nor any other Rent-A-Center because they seem to be all the same from what I am reading.

I’m paying my bill in full on Friday and that’s not good enough for them. They wanted to still pick my computer up. I’m just writing this complaint to inform other people that no matter how bad you need something, never rent from Rent-A-Center. They harass you more than a landlord does if a tenant pays late on rent, and more than the light and gas companies do. This is real sad and, on top of everything, rude. I think they should be closed down or change their policy. Because everybody in their lifetime gets financial bind and even Rent-A-Center workers do. They should be able to understand that as long as you are not a month or something behind late. But my main concern is I’m almost done paying in full and they still harass me.

Then, I had them come to my mother's home trying to take my laptop after they were supposed to arrange my payments to once a month. They continued to say I was three weeks behind when I paid for the last week of August. So when I went to pay my payment for September, they talked about me owing around $100. I said, "If you had changed my payments to once a month, how am I behind?" To make matters worse, they told me I wasn't due until the 15th of September. I was told lies after lies by the account manager and another employee there about my account. I want to make sure this complaint gets to the home office of Rent-A-Center.

I was livid at that point. I called Rent-A-Center and told them about the competitor’s prices and they agreed to come down to match the competition’s price. At this point they beat the competitor’s price by now only charging $12.99 a week. But that was also when I found out that my 90-day same as cash had expired. The manager at that time was named Jalisa and she said well if you had called in 2 days ago and just paid the $129.00, your TV would've been paid off. So, I started to ask questions like, “what is my balance now”, “was this TV a used television”, “how long was it rented for”, and “what happened with the contract price wise when you go past your 90 same as cash”. And I thought I was going to go into spontaneous combustion when she said what she did. She told me that the cycle basically starts over or into turns into a full out lease/rental.

I didn't quite understand so she explained to me that when it expired, they added on an additional $150.00 to my contract. And this happens every 90 days until your contract is paid. So, I asked her how the heck we, the customers, are ever supposed to pay a contract out if you keep imposing fees unbeknown to the customer. Then she replied, “Well that's where doing your homework comes into play.” I was grateful for seeing that competitor’s ad which taught me to shop for others’ prices and make them honor what they say they'll do which is match or beat the competitor’s prices. Thus far from Rent-A-Center I've gotten mattress sets and paid for them, but it wasn't easy. They hounded me like no one’s business, as if I had taken the mattress sets from their home. And I'm still waiting on my certificate that states that my items are paid for in full.

I still have that TV and now I'm $100.00 from paying it off, and the reason for my writing in now is because I recently discovered something new. That only 50% of my payment has been going toward my TV. I just paid a payment of $12.99 for the week, $6.50 goes to finance fees and the other $6.50 is applied to the principal balance on the TV. Believe me we've had our battles like them calling the local police to try and get back the merchandise, me calling the regional manager to complain and she's been nothing but understanding and pleasant to deal with. It's just a shame that she works for such a horrible company, then again maybe it's not because she could help out other people like me. But the disheartening part to all of this is that when you shop the competitor’s prices, they have to have in stock that exact same make and model of the merchandise that you currently have.

I was trying to find a Magnavox 32” screen TV, and every other rental company that I called just kind of laughed and said “No, ma'am. We don't carry that type of TV because it's such a late model TV that no one is carrying them anymore.” So, do I feel taken advantage of? You dang straight I do and that's my reason for writing because when I tried to comp shop, the current manager was sarcastic in our conversation. He told me well you might as well pay it on off now, it's only $98.00 and I told him you say that like it's $.50. To you it's small change, but to someone like me it might as well be $500.00. I'm just trying to make this last bit of the rental disappear with hopefully finding another company that has a TV just like the one I have. To add insult to injury, they don't report to the 3 credit agencies and a lot of their stuff is crap. But what are you to do when you are credit challenged and in dire need.

I paid entirely too much for a TV model that isn't being made anymore and for I'd paid full price as if it were a brand new one. Rent-A-Center really knows how to rip off desperate people in a bad situation. They should be made to go out of business for their business conduct and the way they treat they customers. They're all sweet to you until you sign your name on that line which you might as well be agreeing to run through fire with gasoline drawers on.

I called the store to let them know about the set, and they were very rude to me. I was shocked that they would speak to me in that manner. I asked to speak to the manager to tell him that I didn't want the set after my finding in the bed and to come pick up the set. That was on 9-3-09. That manager Hector was as rude as the first person who picked up the phone. He never asked me if I wanted something else in the store, being that I didn't have the set long. I only had it for 4 weeks, so I decided to go to the store so I could talk to Hector face to face.

He was even ruder in person. I asked him how they were going to credit me for what I already paid. His answer to me was that it's no credit for me because I slept on the bed for 4 weeks. But he didn't ask if I wanted anything else for my credit, just that I'm out of a set and out of my money. I don't think that's the way I should be treated. I would just like to have my money back. I would never buy anything from them again, and I would make sure that none of my friends buy anything either. They need to send their managers back to training starting with customer service, because if there's no customers, there's no business.

Don't they need any business? I would say probably not or they would treat their customers better. I am moving in on Wednesday and now, I can't even get a hold of them until Tuesday to see what can be done. I need a refrigerator. If they could give me a much better deal on a smaller fridge, I won't be as upset as I am. Can this be straightened out by Tuesday morning?

I had the last straw when I had asked my brother, Ricardo **, who resides in Tennessee, to pay my bill. He called and they told him they could not take the payment which he found deplorable by the way he was spoken to. My daughter, Faith **, who works for Chase Bank in Jacksonville, FL has paid my bill numerous times partially, while I pay the remaining. I have been out of work since 5/05/2009. I have paid my account always. I have never been treated so badly or made to feel badly about my not working.

It seems to me that it should not matter as long as my bill is paid! They have no right to explain in detail to my brother the situation as to which he is privy to anyway. He found it very unusual to be spoken to as a third party in this matter. I have suffered severe migraines due to constant harassing phone calls! I have saved several messages because even my closest friends cannot believe how many calls I have gotten. The district manager, Mr **, had to rectify them.

The store manager, Rich, is very nice and compliant with the customers' needs. Evidently he was out on this day! Any questions, feel free to contact my daughter to verify everything I have stated and my brother, Ricardo. After his conversation with Mr. ** and whomever answered the phone, he is dying to speak with someone especially since Magic Johnson is a valued contributor with this business. I owe $25 on my dinette, $300 couch and $600 bedroom set. I love my furniture and I want a resolution. Why is it that I cannot get a printed balance on what I owe? Why is it necessary in this economy to treat people like criminals? Why do I have to be afraid to answer my phone?

I thought this was strange because I had just made arrangements with Darnell to pay it the following day. I called RAC back and I spoke with Henry. I explained to Henry that I had just made arrangements with Darnell to pay my bill tomorrow. Henry stated ok. I then told Henry if it was a problem, then I can meet them at a McDonald’s next to my job to give them the payment. Henry stated no and that’s okay, he will make a note of it that I will be in tomorrow. However, when I arrived to work the following day, my co-worker stated that I needed to give RAC a call because they had been calling there for me all morning. I stepped into the office and called RAC back and asked them why are they constantly calling my place of work when I told them that I would be there to pay my bill after 3:00 when I got off work.

He stated that he did not know anything about that and that I needed to come to pay my bill. I asked to speak to the manager and he stated that he was the manager. I explained the situation to him and he stated that it was fine and he will see me before 6:00 today. When I got off work, I went straight there to pay my balance off. I asked for the manager and I told him that I thought it was very unfair and harassing how they kept calling my home and my place of work when arrangements had already been made for me to pay my bill today. He stated, “Well, I don’t know who could have told you that because we don’t make arrangements for weekend payments.” I stated I spoke with Darnell and then I spoke with Henry. He stated Darnell and Henry is the same person. I then told him that’s who agreed to the arrangements. He stated he could not have told me that because he can’t make those decisions. I told him I had no reason to lie on his employee and if he checks my records, he will see that I am never late and that I always pay way over the amount that is owed. He then stated he can’t see him telling me that. I then said okay and asked what my remaining balance is.

He stated $949.53. I asked him how this came to be when the last time I paid my remaining balance was $600 something. This "manager" told me, “Well, your bill was due on the 28th and today is the 29th and you are late; therefore, you are not under the 90-day same as cash contract anymore.” I explained to the "manager" once again how they agreed on me coming to pay today and if this was the issue, then they should have told me that when I spoke with them several times the day before and I would have had my brother or someone to bring the money to you all. And I then told him that I felt that he was being unfair to me as a customer. He then said, “Well, you should have paid your bill on time and you wouldn't have had this problem.” I felt that this was totally disrespectful and unprofessional. After I pay RAC the $949.53 that he says that I owe them since he told me I was no longer on the 90-day same as cash because of a day late payment in which they agreed to, the total amount I paid for this $1,000 table set will be $1,949.00, which is so unfair to me as a customer. Not only did they harass me at home and at work, but I feel that they agreed to this 1-day late payment because they knew that this would take me out of the 90-day same as cash contract in which I originally agreed to.

I tell them to come get the ** computer. They say, "Is that what you really want?" Yes, if I continue to get harassed. They never show up but continue to call saying my bill is late. They call late after hours when the store is closed. This is a clear case of harassment. Also, I set up an online account with these people. One month, I can get on; the next month or week, and I can't log on. Something is very wrong with this company here. I know the economy is very bad right now but please don't try to take advantage of us poor citizens trying to make a house into a home. They called my niece telling her that my bill is late, which it wasn't.

I just thought that to be odd. How can she handle the problem I feel that she created? I believe that she covered up her wrong doings. So when the manager (Lauren) called me, he said he looked at the payment receipt and she only took $14.77 out of my account. Why would the bank say $15.00 when they have never been wrong with the payments before? I really believe Rent-A-Center is covering up their mistake. I am truly tired of dealing with them. I ask them not to call me regarding selling items and they still do. Something needs to be done about this.

I feel they owe me and apology because they could have killed my whole family in that house. If they say one thing, they should stick to it. They weren’t even going to leave me a slip saying they took the stove, and I have heard too many stories of how they have come and gotten people’s stuff and didn't leave any receipt saying they took it and those people were charged with stealing Rent-A-Center products.

Rent-A-Center is a rip off and I will never rent from them again in my life. They were charging me too much for the stove anyway, it was used and they were charging me as if it was new. If you have to pay $140.00 a month for a used stove, what in the world would they charge you for a new stove? I will be looking for my apology.

When we returned at 6:56 with the application, the young lady was not there, but the man was and the cash price of the used laptop. The same used - I forgot to mention that it was used - the price had jump up to almost $1500 or more. He lied and said he didn't or no one changed the price. It was the same laptop I played around with before I left; it was the same laptop. The price, and get this, I looked at two, the other one he said he could sell it to me because of a cord but the young lady said I could get one or the other. I am very mad. We got off from work and went up there for some **. He lied to my face that the lady was coming while he was closing the store at the same time. How rude. He knew we had to go back to work; we told him that more than once.