Rent-A-Center Reviews

I’m writing to say I’m very disappointed in Rent-A-Center. Approximately 2 years ago, I purchased a computer about $1000 or a little over $1000. I brought it home and it was not even in a box and there were no instructions, no nothing! I used it approximately 4 months when the sound quit working. So, I called and waited at least a month before anyone contacted me. Finally, I took it in and they said it was fixed. Well, it was not. After about a month I called again and again. After numerous attempts, I finally said forget it! My temper was flared and then all of a sudden the modem started beeping and nothing would come on the screen! Till this day it sits in my room not working! I am very mad because I paid it in full as fast as I could and I got junk! I work hard for what I have and saved up money for this for a long time. I feel I got ripped off! I will never go back to that store again. I am now trying to save money to buy a laptop, and believe me I will be extra careful this time! And it will not be with Rent-A-Center! They act like they don’t care.

There was a certified letter sent to my job without my signature and when they come to the house, the account rep never knocks on the door. They go straight to the wash room trying to open the door. And when they can, they will leave a door hanger on the door. I've been receiving text messages from the account reps and repeated calls from a cell phone and not a business phone, unless Paul is calling me. They were very rude when I made my last payment to them. The certified letter was sent to the business that I work for and let the people in HR and others here know my business. That was personal at all. They want me to pay them.

I bought a TV there about 1-2 years ago. I paid over $4,000.00. It had a problem with it - as a matter of fact, the same problem for three times - and they fixed it those times. Just this past week, the same thing happened to it. Because I never got the extra coverage on it, I was advised that it is going to cost $700.00 to have it fixed. And the reason I never got the extra coverage was because this TV was brand new.

My husband and I had been renting a front loader washer. The washer started giving error codes, E10 and dd0. It would stop during a cycle and give one of those codes. Also, during the spin cycle, the water would not be completely extracted from the washer. So, we would have to wring the excess water out of the clothes, and it would take twice as long to dry. Rent-A-Center has picked it up several times and brought it back saying that it was fixed and it never was. This last time, I got their Corporate office involved. I was told by the district manager here in MI that it would not be returned to me unless it was fixed properly, or they would have to replace our washer with a new one. Well, our washer still doesn't work, and we had to pay for it for the last 2 years. I don't know what else to do. We are now without a washer, and the promises that were made to us were not kept.

I rented a Wii game system for a while and had to return it due to health reasons. I am now in a position to resume getting the system and now the price for the system is at 1/3 the amount they originally charged me. The payments have gone down at 40% and they told me that I may resume paying and they will credit me for 10 weeks of payments.

I was listed as a reference on some account. I don’t have an account with them or any other company. This has resulted to harassment. I told them when they called the first time I am not that person and don’t call me anymore. I have nothing to do with them listing me as a reference. They continue to call and harass on a weekly basis, sometimes calling back to back and day after day, having different people call. After I tell one to stop calling, another one calls right back from a different number. They called at home and at the office and I was told that I couldn’t do anything.

I see that many people are having trouble with their local RAC but not all of them are bad. I like the RAC I deal with. The people are friendly and understand that things happen and they do their best to fix any problem. There are some people who shouldn't work in customer service and do anyway. They make the company look bad. I have bought several things from RAC and have never once had a problem getting something fixed or replaced.

I currently have 2 bedroom sets with Rent-A-Center. Currently, I have fallen behind on payments. Besides the calls, consistently, I've received letter from alleged lawyers' offices, door hanger on my front door advising me that if I do not call by the specified date, that I will be arrested for theft of stolen property. These notices have been given to my 6- and 15-year old children. They have harassed my references on a daily basis even after they were told not to call anymore.

Last December, I purchased a display model Wii video game. I have consistently paid monthly until this month. At this time, I have paid approximately $920.00. I was called continuously - which I talked with them about not being able to get phone calls at the hospital when I am dealing with patients. Since I didn't answer her phone call, she left a nasty message, aggressively threatening to turn me over to the police for stolen property.

I got a new mattress and they were ripped from the sides and they had bed bugs or dust mites (they got all over our house). They don't want to give me my refund for what I paid for the bed. They were imitation of Simmons made in Compton, and they ripped us of what I had paid.

I got a new mattress and they were ripped from the sides. They had bed bugs or dust mites in the mattress that bit us all over our body and they got all over our house. They don’t want to give me my refund for what I paid for the bed. They were imitation of Simmons made in Compton. And they ripped us off for what I had paid.

In February of 2009, I rented a laptop computer from Rent-A-Center in Brockton, MA. When I contracted with them, they gave me a computer that worked for a few weeks and then started to overheat and shut down. I took the computer back, got a loaner and ended up keeping the loaner after I had reloaded all of my business applications on it. I am on unemployment and attempting to establish myself as a real estate agent so my computer is paramount to my success. In early June, I had a financial issue. When I required an unemployment extension, my payments lapsed for a week. I called Rent-A-Center immediately when I knew this and tried to make a payment arrangement. It was granted. I paid two weeks as soon as my unemployment was reinstated.

In April 2009, I agreed to rent a camcorder from them and I was told if I paid a week, I would get a week free which never happened. I got a duplicate of the receipt where I paid a week. Then I made a payment on June 4 according to my checking statement, June 2 according to RAC. I asked the person on the phone when my next payment was due and she said June 16. I did not get everything I was supposed to with the camcorder including instructions. Now, the manager is telling me I am 38 days behind and they want the camcorder back.

I got bed bugs in the mattress set rented from them. Nine months later, I still have not been able to get rid of the bed bugs.

First issue with them is family members, whom I rarely see, went to them to get furniture. We weren't even a reference and the family member owed money, so they were calling me. After I told them not to call me and that it's not my issue, a few days later, I'm in there paying my bill. I had my mother with me. I turned my back for a minute, and the worker there was harassing my mom about the bill of family members whom she is nowhere related to. So that really upset me.

I am past due on my account. I have been informing **, manager at the Whittier store, and he was to get authorization from his boss if he can start receiving weekly payments of $47.00. On June 19th, I called to pay the weekly $47 but he refused and asked me to pay in full. I am getting garnishment on my check for $164.00 biweekly and $328.00 monthly. I can only start paying weekly until it is paid in full and my next payment would be June 27th--another $47 if he agreed, and weekly thereafter.

I have been a customer of Rent-A-Center since March of 2009. In April, I had gone into the store to change the phone number on my account. After I had done that and made my payment and left the store, I received a text message on my phone. I asked my friend I was with if she knew the number. She does not know who it was, I replied by asking who it was. It was the manager at the Rent-A-Center that I rent my furniture from. In the end, I replied to the original message that he had sent me. After awhile, I got tired of asking who it was that was sending me text messages and just saved the number to my phone under Rent-A-Center.

I bought a used washer and dryer from Rent-A-Center. I had to go and pick them up. The store manager kept me there for 2 1/2 hours, because he wanted to talk to everyone about all his personal business. When I got the washer home and did some laundry, the inside of the washer smelled horrible! I called the store. Will said they would come pick it up.

I called the Rent-A-Center located near my home. I was in need of a clothes dryer, but only wanted a "new" one, as I knew I would purchase it within the 90 days. Carlos, the sales representative, guaranteed that they had only new appliances and I should go and pick out what I wanted. I chose a dryer, gave a down payment, and it was delivered in two days. Not only was this item used, but it was scratched, and still had lint in the trap from the previous user.

I bought a bed and frame for my husband to sleep on when he is released from intensive care from heart surgery. He is disabled. The bed frame turned out to be broken and the bed is useless. I called for help and was refused. My husband will now have to sleep on the floor as I have no more money to buy another.

I wrote you a couple days ago about Rent-A-Center. You said you would post my complaint. I sent them one, too, and they’re saying that that's not what happened and I signed a rental agreement so that's why I was paying on a computer I was supposed to own. So, can you please not post that? I do need any more headaches from them. I have filed a suit in court and will deal with them that way.

I rented a computer from Rent-A-Center. It went out. So after numerous calls, the area manager came down and gave me a computer in its place. About 2 weeks later, I went back to rent another computer cause the one they gave me was nothing like the one I had. They then started charging me rent on both of them. After paying it and being told it would be cleared up. I finally took it back. Then the manager finally called me and told me he was sorry, they do owe me a computer and to give him 2 days.

I rented a Compaq laptop from them. But when I lost my job, I fell behind on the payments. Well, I don't know why they even offer the benefits plus programs because they never own up to it. It was supposed to take over my payments until I found a job but instead, they just threatened to file charges. They pick up on a billboard and passed out flyers because everyone on my block knew they were not supposed to talk to anyone but me about my rental agreement. I am thinking of filing a lawsuit but I don't know exactly how to go about it.

I have been a RentA-Center customer for a quite some time and I had a problem ever since I had this used their bedroom set. When they came to my house to pick up a payment for the bedroom set that I had when it was not time for the payment and haven't receive the whole bedroom set since 11/08. I told them on 04/15/09, that I was moving and to come get their things and their response was that they were coming to get it and when I was moving, I left the bedroom set there in the front room and I never took anything that didn't belong to me and I was told that the next day that I move that they came and picked up the bedroom set. I went 6 months without the whole set, they always told me that it was coming and never did. I never moved any of their things. I know that in the contract that they have to move it themselves. What do I need to do? They are calling my references, telling them that they are going to charge me for grand larceny. They are saying that they never got it and I have people that know that they got it. They are trying to get me as if I stole something from them when I couldn't even set up the bedroom set. The bed never stayed up, the mirror didn't have strew in just sitting on top of the dresser.

I have been a Rent-A-Center customer for quite sometime and I had a problem ever since I had this used bedroom set. They came to my house to pick up a payment for the bedroom set that I had when it was not time for the payment and haven't receive the whole bedroom set since 11/08. I told them on 04/15/09 that I was moving and to come get their things and their response was that they were coming to get it. When I was moving, I left the bedroom set there in the front room and I never took anything that doesn't belong to me. I was told the next day that I moved that they came and picked up the bedroom set. I went six months without the whole set. They always told me that it was coming and never did. I never moved any of their things. I know that in the contract that they have to move it themselves. What do I need to do? They are calling my references telling them that they're going to charge me for grand larceny. They are saying that they never got it and I have people that know that they got it. They are trying to get me as if I stole something from them when I couldn't even set up the bedroom set. The bed never stayed up, the mirror didn't have strew in, just sitting on top of the dresser.

In August of 2008, I went into their store and chose out a living room set and fridge. I was told the prices on both items and agreed when I thought I was almost closed to my 90-day same as cash. I called to check my balance. The amount that they had given me originally changed drastically. I immediately asked to speak with management. They told me there was nothing they could do because I had opted for new furniture. About three weeks after that, my couch broke. I called again. I told them if the furniture was new why it had broken so quickly. They said they would fix it and drop the price. About three weeks after that, they had someone come to my house and fix the couch.

I keep receiving harassing calls about my account even when payments are made. I've explained to them that my paydays are on Tuesdays as well as receiving disability benefits for proudly serving my country for 11 years in the Navy. My account came due again today, 5-30-09. I've explained to the account rep that when the first of the month comes, I will make a 3-week payment. For as long as I have had this computer, they have constantly harassed me about it. I took it back for service and still got it back with the same hard drive because it had the same problem as before. I know a lot about computers.

When I purchased the Ashley glass dinette set, it was under the agreement that I would pay it off in ninety days - same as cash. RAC was aware that I only get paid once a month because I am a teacher for Wake County. Upon arriving on May 29th to make my last payment, I was told by the manager that I was eleven days late and another $498.59 was immediately added to my purchase. I begged for a reprieve since I had no money until the end of each month. I asked her why didn't I get a courtesy call since my other payments were on time, and she said, "We do not do things like that and that it was my responsibility." I feel the consequences do not fit the action. It was only eleven days late and I had the full amount due each month. I had the full amount due for the ninety days. This is so unfair to tag on another approximately $500 considering my circumstances and since I begged for a reprieve.

This company calls me at least three times a day. My boyfriend and I made the mistake of renting to own furniture from them in December 2008 and never missed a payment (which was $434.00 monthly) until last month when I became very ill. We called, and my boyfriend visited them in person to let them know of our circumstances, and the calls continued. We always paid on time. They soon came and repossessed the furniture and call at least five times a day now and text message my cell phone, demanding payment. We explained our situation to each person that calls, and then we get another call within the hour from someone else. We are extremely upset about this constant telephone harassment. I am very ill and have been put on disability and will be having surgery soon, and these people continue to call several times a day. They obviously do not communicate with each other, and the management of this company is terrible. Each person we talk to gives us a whole different number of what we owe them. Please do not buy from them ever.

I have rented 3 items from this company, a queen size bed, a computer stand and a flat screen TV. The computer stand I rented (which was rented a month ago) dropped off the bottom part which holds the keyboard; it was stuck and would not pull out. The next day when I put my computer up and tried to pull it out, it would not come out. I called Rent A Center to come to fix it and they continued to to tell me someone would come out to fix it. They made several appointments with me to have someone to come out and no one showed up. They continued to say that they were short-handed.

I have had a television for two years and three months. My agreement was for 104 weeks; it has been that plus. My TV does not work and I asked them to bring out a new television to replace the one that needs maintenance. I was told to make a payment and that they would be out the next day. No one showed and then I started hearing from them again when it was time to make another payment, but I still have the television that needs maintenance. Today, 05-21-09, they tell me until I make two payment, they are not giving me a new television. They claim that they came out to get the television but that no one was home. They never give me a date or time that they would come pick up my television. The amount that they say that I owe has been the same amount since February with no change. They came to my house during the time that I am at work. This company is a rip off.

I am filing a complaint with the Rent-A-Center in Redding, California. I had a contract with them for a laptop computer, with payments of about $88.70 due on the 7th and the 22nd of each month. Even though my payments were always on time and sometimes paid before the due date, I consistently received calls, sometimes up to three or four calls per day, at home, at work and on my cell phone that my account was past due (a direct violation of the Fair Debt Collection Act, I believe). According to the specifications of my contract, my payments were never past due.

I rented furniture for 3 months, paid in full. Three times they scheduled delivery and never showed up for 2 weeks in a row. Finally they bought half of promised stuff, giving me a hard time for the next half. Their corporate staff do not give calls and never return phone calls. I have no idea what to do next.

The employees are calling me on an every day basis looking for a customer that I have no contact with. I have asked them repeatedly to stop, and that I would forward any information that I have as soon as it is available. This is costing me minutes on my cellular plan as well as stress from the harassment.

Where to start? Okay, I rented a dryer from their Steger store. About six months ago, I lost my job and was still making my payments but sometimes late. They call my house at least 10 times a day even if it's not late, or they show up at my house. Then one day, my husband told them, "That's it. Don't come here again. Just call us and let us know and we'll bring in the payment but don't come back here." Well, they came back. My husband told them if they come back, he will have them arrested.

I have rented a chair and a washing machine from them. First of all, the chair that I received was not the one that I ordered. It had holes in it and grease stains all over it. This was a Christmas present that I had to give my husband after Christmas because the girl name Terry in the Atmore store sold mine without checking with anyone and then I rented a washing machine. My payment was on the third and because I could not make the payment until the day after, which was the 4th and the 3rd was on a Sunday, she charged me late fees. It was not my fault that the date that it was due on fell on a Sunday when they were not open. Now, she is harassing me at work, calling, and wanting to pick up the washing machine.

I filled out an online application and requested a representative to call me back. Saturday morning, Stephanie called me. We completed my order, and I told her I had to go to work at 12. She then called me at work several times (which I hate for any company to contact me at work). The next day, we arranged a delivery for today (April 29th) at 4:30. I called around 4:45, and they said they were loading the truck. I asked if I could get a courtesy call letting me know when the drivers leave. I surprisingly did not receive a call. I called again at 6:45. Another two hours later, they were unable to reach the drivers. So now at 7:36, I am left wondering if I am even going to get my furniture tonight. This was my first experience with Rent-A-Center and the absolute worst experience I have ever had with any company. Thank you for allowing me to share my experience.

I asked if I could change my due date from Saturdays the following Tuesdays and was told this wouldn't be a problem, only I would need to pay for an extra 3 days to get it changed. I was unable to do that so they said another option is to add the 3 days onto the end of the agreement and I agreed that would work fine. Two weeks later, they called again on Saturday asking for payment and I tried to explain that I had changed my payment dates to Tuesdays. Once again, he told me that I would have to pay extra three days to do that. I explained I made the arrangement two weeks previous to have the 3 days added on to the end of the agreement. Every time the payment comes due, he starts calling first thing Saturday morning, and again on Monday and every time, I tell them it was agreed I can pay on Tuesdays. The last time, I told him to call my husband from now on. I am done repeating myself.

I was trying to buy an audio system. I paid down $500 and the manager tried to tell me to submit all my personal information which was already there being I am a customer for the last 3 years at this branch, resulting in me requesting my money back. So I will take my business someplace else. Plus, she was very rude about it. I think her name was Cindy. She is relatively new and not familiar with the current active customers. I paid by money order and I think I will get a personal check back, which will result in a personal inconvenience to me because I do not have a bank account.

During a routine examination of my credit report, I discovered a judgment had been entered against me from a local Rent-A-Center. Upon calling the local store, I explained the situation and even giving them my social security number to check against that of their consumers rental application. They claimed to not have any record. I was then advised to contact the Corporate Collection Department of Rent-A-Center. Doing so, I spoke to a Mr. Frank **, explaining the situation and that I had never rented anything from RAC in my life; that they had filed a suit against a person with the same name as mine and had received a judgment.

I've had many problems with Rent-A-Center. Most employees there are not professional. It seems as though they hate their job and have very little customer service skills. I've even tried to go to different locations over the years and it's always the same.

I have a lease agreement by Aaron's Leasing. They sold the business to Rent-A-Center. Rent-A-Center and Mr. ** are trying to force me into a change of my contract. My contract is for my payment to be due by the 15th of every month but instead, this Rent-A-Center person, ** and Grace etc. call my office and my job every month starting on the 1st of every month and every day thereafter. They are breaching the contract I had and they are harassing me at my job and home. I will be filing a small claims action against them for breach of contract also.

April 3, 2009 was about my sister's wedding day of all times. The gentleman who picked up the payment came over to get it. Well he came up with a total of $48.00, when the payment is only $33.00. Mind you, he was holding us up from being where we needed to be. The gentleman who picked the payment up said he was going by what the printout said that was owed. But the manager was insisting that more was owed. The printout should not be wrong. If so, that is the fault of the company. I feel the manager was rude and very unprofessional. He told my husband that he would come to the store from now on and make the payments. I feel that is their way to get a little off of each customer to pocket the monies. This is wrong and needs to come to an end.

I've had many problems with Rent-A-Center. Most employees there are not professional. It seems as though they hate their job and have very little customer service skills. I've even tried to go to different locations over the years and it's always the same. I have received an entertainment center from them which less than a year later, the DVD was not working properly. I took it in twice for repairs within a month and still till this day it's broken with the same problem. I just gave up on having them repair it.

This place is a joke. They promise one thing and then call you a liar when you ask them about it. I got an Xbox from them that didn't have the right pieces and when I went to return it and get my money back like I was told many times it wouldn't be a problem, they just kept saying that I was wrong. They even came right out and said that I was lying. They are disrespectful and rude. I will never do business with them again, and if you want to get what you pay for, you wouldn't either.

I recently moved into a brand new luxury apartment and wanted to start all over with my furniture. So I came across the "Free til February 7th deal", and decided to call them. I had a lot of company coming over that weekend and I was told that I would receive my furniture on Friday after 5. Of course you probably guessed the furniture never made it that night, so I had a house full of guest and no furniture. So the next morning I called to check on the status, and the worker said they didn't have any paperwork on me and that the "Boss" was out on vacation and wouldn't be back in a week! I was told to do the process all over again and wait until the manager got back. I was furious. After the whole day of pulling teeth, the matter was solved and the furniture was delivered that night. I read the paperwork about the "Worry Free Guarantee", and as I was signing the paperwork I was given the price of the furniture: 1. Ashley Sofa/Loveseat- $1800; 2. LG 32" LCD/Stand- $2000.

Got a tv 47 in. They wanted 2636.00 to own it, 2500.00 cash and carry out. Found out the tv only cost 1300.00 in a store. How can they get a way with charging you so much. A credit card is not that high. I can go out and buy two for the price of one from them. Rip off. Stay away from them and the model they tried to sell me is a lower grade than the model I got for 1300.00 at a store. They make it sound good, no credit check, low weekly payments but ripping you off bad.

My wife and I recently moved to a new area in Seattle and had no intention in purchasing furniture. We were actually in a showing center and drove by a Rent A Center. There was furniture outside wrapped in plastic and unwrapped. We thought it was a going out of business sale of some type so we parked and walked in. We slowly figured out what the place was about. We wanted a new dining room table and they just happened to have one on clearance for $125 dollars. We bought it cash. My wife also really liked a bedroom set and we didn't want to pay movers to bring ours from more than 300 miles away, so we decided to rent them.

I am renting a fridge from Rent-A-Center. They came on Tuesday afternoon to drop it off. My husband and I both worked and Tues. and Wed. we did not get home till late. Well Thursday, my husband had the day off and went to clean the kitchen. He noticed that there were scratches on my three-week-old kitchen floor. He traced the scratches to under the fridge. There is also a gouge in the floor. When I got home from work, I was extremely mad. So I called Rent-A-Center and told them everything. The manager was out on an errand and the man I was talking to told me I must have very thin floors.

I purchased a table and chairs for my kitchen made by Ashley furniture. I have paid on it for approximately 6-8 months without it being delivered as I was still trying to sell the one I had. When the men came to deliver and setup they dropped the box in my doorway. After assembling the table and chairs and leaving my home, I noticed three of the chairs had legs that rocked and were not the same length. Two days later after cleaning the table top I noticed a crack in the table top. I called Rent A Center and the manager acted like she did not know what to tell me.

First of all, every complaint I read is exaggerated. I used to work for Rent A Center. I ran 3 very successful stores and one in the top 10 of the company. I just left over a year ago to pursue other opportunities that were less stressful and hours. So I have no reason to be on their side. I will be honest with you all. Like mentioned in past comments about them, no matter how much money you put into the merchandise it is not yours until you make all or your payment, PERIOD!!! It is clearly stated on the Consumer Lease Agreement. Even if you paid over $4000.00 into it they have the right to pick it up if you can't pay the weekly or monthly payment, which ever you chose at the start of the contract. It sucks but oh well that's what you signed up for.

I ordered a bedroom set which includes box spring, mattress, headboard and footboard, end table, dresser, and mirror. They DID offer to send a repairman but I do not want a repairman. I want a new headboard since I'm expected to continue to pay. Why should I continue to pay for a broken headboard?

I've rented for 15 yrs in 5 states. Never had a problem til now. Due to illness, I got behind and the phone calls have been up to 10 a day, to include my last job, disclosing things to my contact people, calling hospitals in regards to me... making threats of coming with the sheriff to have whoever is home arrested. They are unprofessional, uncaring, lying... laughter and friends when things are going their way only. I do not wish to return any of the merchandise. I've paid too much.... Now that I have my income back, they are demanding all of it instead of allowing me to pick up where I left off. Also, on the bedroom suite, I never even signed a contract on that merchandise.

I have purchased a brand new RCA 62" flat screen TV. But in the last year of 08, we had to replace the bulb in the TV, now going to be our 6th time since we had this TV. I bought it spring time in 06. So here I have put lots of money into this TV and now all I keep doing is sending it in to have bulbs replace. I would like to know what is the next step to take care of the matter. Or I will let everyone know online through emails, phone calls, and the word of mouth NOT to purchase anything that says RCA on it. So please I'm asking some help on what is the next step.

I've had nothing but good experience with RAC. They are awesome. They could drop the prices a little lower, but other than that, I’ve had no problems. I have a washer/dryer, stove, and a 42'' LCD TV from them. I have paid off my 52 in projection TV… I pay by the month, that way, I can keep up with my bills. I used to pay every 2 weeks, but that got too complicated and I usually forgot about it, till they called before closing. So, I pay on the 1st of every month.

You should probably take a look at yourself before you start bashing rent to own... You should know what you are getting into before the process even starts. If not, then it's understandable why you need to rent and you have bad credit. Obviously you have made bad decisions in the past. It's explained in the beginning that you are to make on time payments. Just like any other bill, this one is not optional. No matter if you are 1, 2 or more than 3 days late... you will get a phone call. It's called communication. If you cannot make a payment on time, make a phone call and you will be worked with. Just because you have made 3 or 5 payments on a TV or whatever it is you are renting, does not make it your own. It is still Rent A Center property and we reserve the right to repossess it at anytime your payment is delinquent.

The girl Patricia came to my house harassing me and starting a fight with me. I do not rent from them nor have I ever rented from them. She has a personal issue with me and showed up in their work truck at my house to start a fight with me. When I asked her to leave my yard, she got mad and put the truck in reverse and drove through my yard trying to hit me and my children. The second time she did this, we jumped on the porch and my kids got skint up. She also tore up all the Christmas decorations.

We rented a laptop and the Charleston, WV store. And we have been late a few times but have always called to inform them of the situations and what was going to be done. Duke has been very rude and was yelling at me and would not let me talk. He would get louder and louder just to over talk me so I yelled and told him to shut up and I hung the phone up. This is ridiculous to allow your employees to speak to the customers this way. I also had an agreement that was in play when the lawsuit was filed and they have not waived the payments they was suppose to waive when this happened. I will not ever do business with Rent A Center again. They are very unprofessional. And very very rude.

Spoke with John first for payment today. He said $288.60 due. That is not the amount Jeff ** approved for this month. Then Tereek calls me back promptly and says the current amount does not include insurance with a stern tone so we begin to argue. Bottom line they were being dishonest trying to charge me the full amount of 288.60 and that is being once again deceitful and sneaky until I noted that that was not the amount agreed on to pay this month. We are tired of all the arguing and bickering. Please try to reassign us to a store were feelings are not hurt when a customer is dissatisfied. We are not going to allow the associates at Rent A Center to be rude to us or speak to us in a stern tone and not return a similar tone. Will wait to hear from you and thank you very much.

On May 16, 2008 I had rent to own a queen size bed and the new worker read me all of the paper work. And when the representative read the paper work to me he just told me to sign all of the papers although I did not check yes for some kind of benefit club program because I told the guy that I didn't need that. He just told me to sign it so that his boss know that he had read everything to me.

I have had nothing but excellent experiences with RAC. If everyone on here has had bad ones, why do you keep going back or keep on renting from them? It seems to me that some of these people are scum of the earth criminals and trying to steal from them. If you know the system and that RAC cannot remove their merchandise even with the police there... you're a criminal in progress. Stop your complaining... get a job, make your payments on time and then the rest of us good customers won't suffer the consequences. I understand why they do what they do. Why do you think you can pay when you want? I happen to have good credit but choose not to have credit cards and I like the 90 same as cash. You should be happy that there is such a company that caters to bad credit people like yourselves. You chose Rent-a-Center, they didn't choose you. Live with it.

I have been doing business with Rent-A-Center for about 10 years or so, and I must say that their service has gotten worse over the years. I have paid off several items from this company. Now, I went to make a payment on a TV that was about $4,000 and I owe and little over $100, and I was told that I can't get anything else because of my poor payment history. So I asked to speak with a supervisor because this guy was rude and they gave me the 800 customer service number and they were just as rude... I do not recommend this company to anybody. The employees there have no respect for the people who are responsible for keeping their doors open.

After paying on a television for over two years, I lost my job. There is no way I am going to give this back to them and just walk away, after paying over $4,000.00. I called and asked if I could delay a couple of payments, but I was told no, and they said they would come pick the TV up and all would be forgotten. Bull. You are not coming in my house. They said they would get the Police. So after paying that much money, I am supposed to give it back and walk away with nothing? I have no job and no money coming in because there are no jobs out there; it is bad enough to try to keep your home and the heat and lights on, and you have to deal with these idiots. I have had to sell my diamonds and other household goods just to pay them, because I refuse to lose the $4,000.00 I have paid them.

I have never rented to own prior to this experience. I never HAD to rent to own and I still don't. However, I felt that renting to own would be much easier for the big purchases rather than saving for a few weeks. I now believe that saving is all the well worth it. The customer service is absolutely unacceptable. If you are even one day late on your payment, they will call your telephone number that you had provided around 8 times a day. This statement is not exaggerated. Sometimes they will call you almost every hour. They will also call your place of employment a few times as well. Thankfully, I am a manager and I happen to screen the calls at my place of work. If this occurs at a place that you are unable to have personal phone calls, this may be a problem for you.

I went to store to get bedroom set. At that time, there was a different store manager named Lewis. He did not have the king size frame that we wanted but had the rest of the furniture for the set. He said that he would order the frame for us. They delivered the rest of the bedroom set, gave us a contract, which we signed, and said that as soon as the bed frame came in, they would deliver it. The bed frame was delivered to us approx 6 weeks later. In the meantime, we continued to pay our rental fee. We ended up in financial trouble and they came and took the bedroom furniture on 1/12/09.

Thank you for allowing me to vent my anger at the business practices of my local RAC. I have, for the past 15 years or so, been a very loyal customer, having purchased thousands of $$s in merchandise from them (wedding ring set, grandfather clock, 32"HD TV, an HP computer with flat screen monitor, 2 DVD players (1- a 5 disc), etc.). I even reached gold card status. I've even been paying extra $$ for a plan that is supposed to help in times of need; but apparently, it isn't set up that way (false advertising).

I made arrangements for a Monday. I didn't make it, figured the store was closed and would go in the next day. I got a call that Monday night at 7:04. It was the manager calling from a number that didn't come up in my caller id. I answered it; it was the manager on HIS personal cell phone. I was mortified. Isn't that some type of violation? He doesn't own his own business. Why is my confidential telephone number in his personal phone? Wow, the harassment is unbearable. He then said he could call me that late, to ask his supervisor. What a joke!! I was going to purchase the Fridge and the dryer at income tax time but now I'm going to use it and return it the end of this month and cash out on new merchandise far away from Rent A Center. Also, I had a bad encounter at the store up the street on Elizabeth Lake Rd. that said I rented something previously that I hadn't paid for. When I denied it, the rep looked at me and said, "I can't help you," without even checking it out. How offensive. I hate Rent A Center.

They have very rude employees that work there. I recently rented a TV from them and I missed one payment on time. The employee that worked there called me every hour on the hour harassing me on my job, at my in-laws' and everywhere else that she felt she could get in touch with me. After their attempts failed, they came to my house and beat on my doors and on my bedrooms windows very loudly. They hollered and said obscene things from the outside. I felt like that was unprofessional of them. I have been a very good customer to them and I didn't appreciate the way that they handled the situation.

I've been with RAC for a long time. I've purchased many products since you have been in business. When I started renting my computer, my payments have always been on Monday. I always would pay $25.00 with my payment only being $23.65. I was trying to pay it off early. I've had wonderful experiences. You've had real customer oriented employees. At one time, I had built my suspense up to $7.56. When Austin arrived, he alleged that I had late fees. The store was closed for Labor Day and I had a talk with Dorien about that issue and he said, "I will give you credit for that day", so I came in the following day and took care the payment. But the $7.56 disappeared and I asked Austin about it.

Well, I went in to rent a computer for my daughter. I rented a nice one I thought that was not too expensive. Well it so happened that this computer was damaged and had to have some work on it. I had to go back to the store and return it and get another one. While I was waiting for the other one, I thought, what the heck, I might as well keep this one. I went back to the store and exchanged it. The guy Josh did not put into the system about the other one that I exchanged and I did not know this. When I got back to the store to make the payment or tell them why I could not, the other employee that knew my situation got fired or quit and now I cannot get my money back for the computer that I spent money on because they say I never paid anything on the computer. The associate is at fault here because he did not have the smarts to look elsewhere for the receipt. They told me that they do not have a record that I paid and since I cannot pay them for the upcoming weeks, they want the computer back.

On October 1st of 2008, I went to Rent A Center on Garners Ferry Rd to inquire about a payment that was made to my debit card without my authorization. It turns out my estranged husband had made the payment over the phone. While discussing this matter, a woman approaches me being disrespectful. To my surprise, this woman is my soon to be ex-husband's girlfriend. We exchange words and then she threatens to beat me up when I come out of the store. Your store manager tells both of us to be quiet and not to worry because she will walk me outside.

My payment was due, on Sat Sept-27th. I got a call from Rent A Center at 10.00am reminding me that my payment was due. I told them to give me 2 hours and I'll be there with the payment. But the worker (Mark) call me and said he will pick-up the payment. I asked him, do you guys pick up payments as well? He said yes and I said okay. He comes to me house around 11am, picks up the payment, gives me the receipt and leaves. I get a call from him 10 mins later telling me that I have to make another payment the following week, I told him why? He tells me I’m going back to your house and I'll call the office from there, and he did exactly that.

My wife, Daria and I are buying a big screen TV from Rent-A-Center. The manager of this store is named Jose. This is the representative in which we are dealing with. The contract was weekly to start with and then we went to monthly, or so we thought. Jose started to call us on the day before our due dates. We complained but this did no good (he is the mng). When I was on vacation, he called and said our monthly payment was weekly and demanded payment so we payed him with our ATM card, a weekly payment. He took a monthly payment after my wife told him to take a weekly payment and said he could not refund or fix this problem because his machine would not let him. But I could come in and get the money knowing I was in Mississippi on vacation and could not make it due to the fact I was not sure what payment schedule I'm on.

I never received a settlement check in regards to the lawsuit that they settled. I moved from Cal, to NJ and my forwarding address wasnt available when they settled. I did fill out papers that were sent informing them that we were fileing suit with all the customers.

I was almost thinking about renting/buying a washer from Rent A Center and then I read all the negative comments. I had rented/bought a couple items from RAC a few years ago and then after reading all the comments from purchasers, I remembered the harrasment, phone calls, knocks on the door,etc. I won't be doing business with RAC again.

I am currently renting a refrigerator and a two piece living set from rent-a-center. I went into this contract in July 2008. When I received the refrigerator after a couple days I noticed that the bottom was not keeping my food cold. I called rent a center, letting them know and they sent someone to pick up the refrigerator (after 3 days)for service and left me with a loaner. When they left I looked into the refrigerator and it was filthy with dead roaches inside. I cleaned the refrigerator and left it open all night before putting my food in it. I called the store to complain about the condition of the refrigerator. I spoke with the manager Jason at the time.

I got a laptop from them and they gave me one that the warrenty was expired, and one that the modem in the laptop was messed up and the password was changed. Jamie was completely rude and she didn't care about me. I want my money back and they told me that the computer would be fixed. I dont want the laptop any more I just want my money back. Please help me get my money back.

I was not able to make my payment on 8/30/08. Spoke Tondra advised when I would be able to come make the payment. I was not able to commit to the date due to death in my family. I was out of the country for several day's. A agent from Rent A Center call three to four times a day. After returning on 9/15/08. I had to work in the evening. Tondra the manager came to my home; was advised that I was not in by my son; who advised her that I would be in the next day to pay on the account. She states that this was not acceptable. After she continue call may cell phone and stay on my porch ring the door bell and knocking on my front door. This went on for three and a half hours She was told several times that I would take care of the matter on Tuesday 9/16/2008. She was sitting on my porch for three and a half hours.

I was told the end of my contract in which payments would conclude and I would own the television I have been renting, would be in December 08. I have just been told it would now conclude in 2009. This would mean I agreed to pay over $3000 for a used television? Not likely. I am waiting for them to fax over their copy of the signed agreement.

now i realize that situations and circumstances can cause finanicial obligations from time to time.i have dealt with rac off and on for 12 years now, and never have i been so humilated in those.12 years they lie to you about everything.they tell you one thing, but when you get to the store its a different thing.

Watch what you sign. The biggest thing as consumers is to make informed decisions. Rent to own is not for everybody, and that goes for both sides of the counter. When business is conducted properly RTO is a fantastic alternative to buying with credit. If you don't understand what an employee is doing, always call their supervisor. Get your thoughts together and calmly and rationally call the store manager or if that doesn't work call the 800# that is posted behind the counter. But do not attempt to do so, until you are calm and collected.

Got a letter from them saying I had a credit of $500.00 or more from dinnett set $300.00 or less and $200.00 or less for a TV. They have been call for 3 or 4 time a day threat come take the computer. my had go to my doctor for somethink for my nerve. I so can you please stop the harassment from Rent a Center.\

Ive been renting to own a tv at rent a center going on about 2 years now almost about $4000 dollars in total and there have been alot of complications with the tv and in rent a centers guarantee it states