Rent-A-Center Reviews

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About Rent-A-Center

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Rent-A-Center provides furniture rental and leasing services. The company offers a range of home furnishings, including sofas, bedroom sets, dining room furniture and electronics. Rent-A-Center offers flexible rental terms and payment options, catering to various customer needs.

Pros
  • Quick resolution of issues
  • Flexible payment options
  • Good product selection
Cons
  • Rude behavior from some employees
  • Miscommunication on policies
  • High rental costs

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Rent-A-Center Reviews

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    Page 1 Reviews 0 - 6
    Customer ServiceRefunds & PayoutsBilling

    Reviewed May 28, 2026

    The Manager GG was mistakenly ridiculed on my email page through AI generated corrections response. Anyways I've had the Greatest experience doing business with RAC and g gig, that's been overly gracious by allowing me a extra couple weeks to pay my bill, I thank you guys... Miss ** you are a real gem. Thank you for making me keep my word. Only if I'd have been two years earlier... The store is in Panama City, Florida on 15 Street.... Thank you, guys. See you soon.

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    Customer ServiceStaff

    Reviewed May 15, 2026

    John & Kenney were fantastic. Got me set up in about 10 minutes tops for a complete bedroom set. Their customer service skills are above expectations. Do not hesitate to get started.

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      Customer ServiceStaff

      Reviewed March 17, 2026

      Amazing customer service and staff. Beautiful product and great quality. Go visit store at 317 Belmont St Ste 319, Brockton, MA, 02301-4939

      (508) 580-1538. Ask for ** or Manager. You won’t be disappointed.

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      Punctuality & Speed

      Reviewed March 2, 2026

      ** from 106 N University was great and very fast at putting up our bed and sheet. I will recommend anyone to go to their to the location to get anything that they need.!!

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      Customer ServiceCoverageTechRefunds & PayoutsMaintenanceStaffResolutionTimeliness

      Reviewed May 9, 2026

      I rented a computer about five or six months ago, and it broke down approximately 17 days ago. I requested support, they came but didn't take the computer, said they would return the next day, and they didn't, so I had to take the computer to the store myself. I messaged the technician, and he was very helpful, but then there were complaints because I pay for insurance for this computer, and the company guidelines state that if you pay for insurance, you are entitled to it.

      So he said he's not going to fix the computer and he's not going to bring me another one, and I'll have to keep paying. I've already sent messages to the store and other providers, and so far, nothing. I need to resolve my issue, so I'm very disappointed as a customer and will not recommend them to anyone after this situation. It's been over 17 days, and I still haven't received a response. I'm simply very disappointed. Don't trust this store.

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      Customer ServiceRates

      Reviewed May 1, 2026

      Very poor customer service. Nearly threatening language like "It would be in your best interest to." Collection tactics teetering on the edge of being illegal. Especially if there are no trespassing signs in the yard and no soliciting signs. Our county has an ordinance that specifically says if there is A sign that says no soliciting and no trespassing they are not to knock on the door.... period.

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      Price

      Reviewed March 27, 2026

      Bad Behavior on workers and Management. Overpriced items just to make Commission for themselves. Don't want to work any thing out when you lose your Job. They keep showing up at your door. Find a lawyer and you can sue them for Harassment Charges.

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      Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingHonesty & Transparency

      Reviewed March 24, 2026

      The new manager at this store is very rude and does not have good customer service skills at all. Please don’t go to this store, they are very unprofessional. I was 2 days late, which I pay my bill all the time. They came to my house banging on my door hard which made my neighbor think someone was breaking in. She called me and told me they was ringing my bell a lot and banging on my door, screaming my name out, calling reference, talking about they about to put me out just lying, they treated me as if I don’t pay my bill. Woke my neighbor's sick mom up off, put her to sleep. Please don’t shop at this store, my neighbor calls me like why everytime I get paid, I pay my bill. DON’T SHOP HERE!!!!!

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      Punctuality & SpeedRefunds & PayoutsStaffTransparencyHonesty & Transparency

      Reviewed March 17, 2026

      I am writing to express my profound bewilderment and frustration regarding a recent financial transaction with Rent-A-Center. On March 6, 2026, my refund, initially valued at a modest $129.32, was inexplicably canceled by the company. Seeking immediate clarification, I contacted Rent-A-Center to understand the rationale behind this cancellation. The lack of transparency has left me feeling disoriented and thoroughly confused as to why a business would choose to void a refund that was rightfully issued.

      Further compounding my concern, an additional five business days have now elapsed since the cancellation of a more substantial refund, amounting to $129.32. This significant sum was intended to be deposited into my bank account following my decision to cancel a furniture order with Rent-A-Center. The absence of this reimbursement has intensified my feelings of uncertainty, confusion, and a sense of being misled.

      During my recent interaction with the establishment, I was informed that I would need to endure an additional 14-day waiting period for the refund to be processed. Today marks the second day of this extended delay, and still, the funds have not materialized in my bank account. This ongoing situation has led me to believe I am being subjected to a deliberate runaround, as I am not receiving the refund that I was assured would be processed five days ago

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      Customer ServicePunctuality & SpeedCommunicationHonesty & Transparency

      Reviewed March 6, 2026

      I’m been dealing with Rent-A-Center for the past 20 years. Never had a problem. I brought a mattress that takes 4 to 24 hours to inflate. It was damage. They told me they don’t take mattress back. They was going to bring me another. The day they came was 4 pm. They wanted to take the mattress back and leave a new one. I go to sleep early. Never had a problem. No communication. The lie to us. I would never go there ever again. Is the one on 625 Wolcott St Waterbury. The manager Lloyd ** is terrible.

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      Rent-A-Center Company Information

      Company Name:
      Rent-A-Center
      Website:
      www.rentacenter.com