Rent-A-Center

In the beginning the experience was great. However, after a few months it went downhill. If you are even a day late on your payment they are calling 4 and 5 times a day. Then they resort to coming to your house and leaving a note on your door. When you call to make a payment they’re rude and unprofessional. No “thank you for your business” no nothing. The “manager” just hung up on me after telling me my payment was approved. I think they all need to calm down and take a class on business practices and customer service. It’s freaking used furniture for crying out loud! Even the bank gives you a 10 day grace period for your car payment. I’ll just be glad when this crap is paid off and I never have to deal with this staff again! My advice, if you want to rent to own or finance with crappy credit, go to rooms to go! I wish I would have!

RENT A CENTER IN LAKE ELSINORE, CA. Wow, this place is horrible, a friend of mine mentioned that people are great, somehow I have to verify who is he referring to. I called. Spoke to a lady, very nice, asked to come in and see and choose. Then I came in and eventually spoke to this guy. He said his name is "Jeff", saw a picture on the wall. He's the manager. I was like wow then that's great I get to meet the manager. To my dismay, he is ALL CAPS, "LOUD, ARROGANT, TOO CONFIDENT, RUDE, NO COMPASSION TO HIS CUSTOMERS. He talks like he's all that, like he owns the whole damn rent a place in the whole city"!!! Noticed he just wants to close a deal fast and owns you, so I refused. I feel so bad to my friend, going to let him know to try and pay off what he owes and never go back. I'm thinking my friend probably been speaking to the staff who covers their bosses attitude so that no one notices.

I got an item from these guys a few weeks ago. Payments made on time every single week with no problem. We had a very bad storm here so I got behind on some of my bills... so the guy calls me and ask for my payment. I told him that I need more time to get caught up with everything because of the bad storm (which they knew about). He goes to say, "Well that'll be double payment next week and a late fee!!!" I asked if he could take the late fee off. Of course he say "no" so then of course they called me the next week asking for those two payments. I told him I still didn't have it.

Lenox Ave, New York - My daughter got some bunk bed for her boys, a week passed and we noticed that her 3 year old woke up with bites all over his body. At first we thought they were mosquito bites, but he kept getting more and more. Finally I decided to check the beds, they were full of bed bugs. We got a lot of pictures and called RAC to get those beds out of the house, they did but now they do not want to do anything about it. A Terminix guy went and checked and he said they were full blown bed bugs. We have been trying to get a hold of the company the main company and they have not got back to us. Don't buy anything from them. They do not clean the furniture when people send it back. We are getting an attorney.

I BOUGHT SOMETHING FROM THEM AND IT DIDNT FIT THE DESCRIPTION AND HAVE ALL THE PARTS I WAS TOLD IT WOULD HAVE. I didn't find out until they put it in my house. They said they would order it and every time I asked about it, they just said "We don't know." When I am behind on payments even though I call ahead and communicate, they waste no time harassing me. They claim they can work with me but they don't. All they are doing is pissing people off so they want to return their junk. If they were more honest and actually did what they say, I would finish paying it and keep it but now they can take it back and I'll never do business with them again!

I am NOT and NEVER have been a customer at RAC. They harass me all the time. Some days they call 2 times, sometimes they call every hour and other days they call every 15 minutes! What can I do and why are they allowed to do this when I myself am not their customer?

If you are late with one payment they continued call, come to your house, knock hard on the front door then the back door and leave notes to take out charges on you. I have been a dealing with them for 3 years and have been up on my payments but don't let them receive one payment and the start the harassment. 3 people come for a 49 inch TV. One lady and two big ** men. Like they her bodyguards. This kind of treatment needs to stop and something needs to be done about. And when you tell them to leave they continue to stay. Especially the little lady. This happened at Rent-A-Center in Fayetteville NC the one on Ramsey St. I wouldn't recommend this company to anyone and if someone had of told me this I would never have used them. Aaron's is a much better rent to own company to rent from in my opinion. Please give me some advice. Thank you!!

Do not ever rent from Rent-A-Center. They don't work with You cause I had a tv from them and they didnt want to work out payments and they call you a lot of times. I wouldn't recommend. They're really mean. They need to close down. Go to Aaron's. They're a lot nicer and excellent people.

I do not have a Rent-A-Center account. My former friend who I no longer speak with took a TV under his name using my address stating he was living there. Rent-A-Center left a note on my door. When I called they threatened to take the Sheriffs and cops to my address to go in my apartment and look for the merchandise. I told them he didn't live with me and how could they let someone take merchandise without verifying the address. I honestly do not have contact with this person. I have to go get a copy of my lease according to the Rent-A-Center manager and take it to him. I am also filing a police report about this because this is bogus. The account is not under my name or social security number so why harass me? I suffer from PTSD Fibromyalgia and also anxiety. I do not need to be going through this. I just might hire an attorney.

I just filed criminal trespassing charges against them today with the sheriff's office. Don't buy from here. They do not stand behind their word. They'll call you 10 times starting at 8am on your due date. I received 6 calls from 9a to 3p on due date even after telling 2 different people I'd be in later. Bunch of scammers and con artists. They'll threaten to come pickup item on due date if don't come in that day to pay. Even if tell them you can't make it that day and will be in on whatever day they'll blow your phone up everyday to harass you. Worst customer service. They have limited inventory. I don't see place staying open after talking to about 20 other people with bad experience from this location. Word is getting around about them. Just read other reviews and you will see for yourself. I even have in writing my payment due on Monday and they harassing me on Saturday for payment.

I went to Rent-A-Center to get a washer to rent to own. I was having such rough time. I miss my second payment with them. I ask them if I could catch everything up on the following pay week I was told no. I was informed that I was schedule for a pickup. I ask, "What do you mean. I only missed one payment and you are wanting to come get my washer. Really you got to be kidding me." The associate saids, "Yes we can come get it hold it for you until you get paid then bring it back to you when you make a payment." I told them that didn't make any sense. I ask, "Why don't you just let me keep it. I will catch the payment up make two in one." I was told no.

My husband and I purchased a portable washer and dryer from Rent-A-Center in Milford N.H. For the first couple weeks they were great, very accommodating to us and our needs. Then they started calling non stop on the day our bill was due just to ask how we planned on paying our bill. Now we had never been late with any payments. We asked over and over again that they not call on Saturdays. My husband works and they interrupt him at work for BS. They didn't listen. They kept calling. Then we had a family emergency so we didn't get our payment in on time. They called twice a day every day and filled our voicemails on both of our phones.

This company have destroyed my credit: I file a complaint with the Texas Attorney Office. They don’t care: I’ve file lawsuit and Rent A Center still to reply, the State of Texas is backing this company and allowing them to destroyed family.

RAC is the worse to rent. They don't care about nothing but their payments, which I understand it's a business. They are horrible all around in all area. They brought me the wrong size headboard for my bed and when they did get the right size they bought it with bedbugs. I had no problems with my bed till I got the new/OLD headboard. My girls were getting bit up so bad I had to take them to the hospital till I finally figure what it was and where it was coming from. I SUGGEST YOU SAVE YOUR MONEY AND BUY IT ALL AT ONCE FROM ANOTHER SOURCE OR RENT FROM SOMEWHERE ELSE. It's not worth it. Rent A Center sucks. Do not rent anything from RAC.

Because I do not drive, I used Rent-A-Center which is a block away knowing I would pay double the normal price - $1,121 cash for a new 55" Samsung TV. They informed me there are no returns on cash purchases which is fine and delivered it that day. When it was delivered, it was out of the box, with a few scratches on it and would not work with any of the three remotes any of the three delivery men brought. They informed me to try purchasing a universal remote. They had tried to contact Samsung, who stated they would send me an email in order to send them a copy of my invoice, which never happened. I spent the next few days trying to contact Samsung myself, finally got the email, sent a copy of my receipt, just to find out (and notice) that the receipt only states "Miscellaneous Items" as sold. Samsung says that they cannot verify from the receipt that I purchased one of their televisions from this.

We got a little behind and tried to work with them and they want to just argue and want the money right then. We told them to come and get the TV and they said they didn't want it back. Just downright bad business practice. I would suggest to be on your guard before dealing with them.

This office lies and caught them on video and refused to do my agreement cause of the $3.17. They lied about not being able to verify my references after I recorded every reference saying they gave them my address and home number. WOW really. People I usually wouldn’t say this but wait until they have a sale. Get what you want for $3 a week then return it. Football game rent a big screen, then return it. Tell Alan Jennifer sent you right before you walk out. Thanksgiving and Christmas family coming over. Rent stuff then bring it back. It's all legal. That store is full of liars so find the loophole and use it.

I ordered a TV and when I first ordered it I told the Store Manager at the Belleview Florida store that I was away up in Vermont seeing my kids and I wouldn’t be back for a few weeks and I wouldn’t get a paycheck for a couple weeks when I got back. And the store Manager Jim was all about WORKING with me and I told him all the before The Tv was delivered and they was all about helping and working with me. So they dropped the Tv off at my place cause my girlfriend was able to let them in. So As the United States Know that Vermont, New Hampshire and the rest of New England was hit with three big maybe 4 big Snow storm so my flight got cancelled twice.

On Saturday 2/17 your van driver ran over my mini Doxi Jax!! My pup went under the front tire followed by the back tire, he didn’t slow down, kept going turned the corner and watched me crying and carrying my dying dog to the house... then continued to drive away!! Never stopped... against the law and inhuman!! Called the Massena store to be told, "OH WELL Ma’am it was an accident. He is an animal lover..." some animal lover. Not an apology. Nothing!! I’m disgusted with this business. I will not recommend anyone buy anything from them!! Your staff are **, ** people!! If the driver didn’t have the heart or the balls to apologize the manager should have done so!!! Disgusted!!!

Horrible company. Don't waste your time or money... very unprofessional... They don't even take the time out to check and secure all furniture before leaving. The only good thing that I can say about the store and Linden New Jersey is the manager Gladimire which is amazing... Always tries to fix the mess of the other incompetent workers.

We rented to own a fridge when our old one was about to go out. We got it for less than $20 for the first month due to a special they were having, where we got 4 weeks free. Being a disabled veteran, with a disabled child as well, my income is limited. We actually got behind one month (before we signed up for autopay, which I highly recommend), and when it came time to pay, we were considering having them pick it up and just going and spending $300 on a new fridge and be done with it. It was less than $250 to get caught up. I told the guy at the desk what my thought process was, so instead of having us go elsewhere, he dropped late fees for one month, and added the one month we were behind, onto the end of our lease to own term. So we didn't end having to drop almost $250, right then.

They took my deposit, now still waiting for the second confirmed delivery 10 minutes from their store. I had my second delivery scheduled for 12-2 today, took off from work for a second time and I had to call them at 2:30 to be told they are too busy to deliver to me today... I took a day off from work. I was told they would try for some time next week... HORRIBLE COmpany - Rent a Center, Bloomfield, NJ.

I have had nothing but great interactions with my local rent a center. I have rented a couch for about 10 months now and have had very professional interactions. My couch was delivered on time and in perfect condition. I have used the referral process and as far as I know all my friends have been satisfied as well.

I went to rent a center to see the pricing on dryers, while there we decided to buy one and make payments to extend the coverage. We filled out paperwork with all of our information (name, address, SSN, phone numbers, etc) the manager then entered it into their system. We were told our dryer would be delivered between 12 and 2 the next day, well 12 came then 1 then 2 and we were still waiting and no one had contacted us. We called and they said they would check with their delivery guy and call back, an hour later we called again and the manager said he was around the corner.

The initial delivery was a week late, I started being billed from the point I signed the contract, not the delivery date. The refrigerator that was delivered was lightly dented and scuffed up. The stove was missing the oven racks and they were never delivered. I paid the company almost $1200 for a dinette set worth no more than $600, with still another $1000 to go when the set was returned. And, while I did fall behind ONE PAYMENT, the company hounded, harangued, and berated me as if I owed some exorbitant amount, not $65. In short, your price to own are ridiculous, unless it is removed from the packaging directly, you can't be sure that you're getting new equipment. And the billing should start upon delivery, not before.

My couch was delivered BROKEN. After waiting many weeks a service man came to repair. It was unsuccessful. A SECOND attempt was made, it too was unsuccessful. RAC sent it out to factory for repair and did not give me a loaner. 3 weeks later it was returned and it was still broken. Called RAC and they said NO FURTHER attempts will be made to repair it as it was paid off 90 days same as cash!!! Calls to corporate office went unreturned!! Today TV (pitch 4 months ago) broke, and again store said it is paid up, no repairs to be attempted by them. Moral, unless you pay weekly/monthly using their extortion interest rates you are out of luck on warranty if the product breaks!!

My Whirlpool washer stopped working in August 2017, and was taken for repairs on 8/31/2017. After numerous inquiries the washer was returned on 11/4/2017. While the manager was taking the washer downstairs it fell damaging the wall and the washer. Today 12/22/2017 I was told the only washer they have to replace my washer is an old one because Rent A Center no longer carried the make washer I currently have. I make all payments on my washer/dryer and only have 3 remaining payment. The wall is still to be repaired. I asked if I can repair it and send them the invoice and they are still waiting on word from the regional manager. From now on I will save and purchase my items in cash. I just want my washer repaired or replaced. I should not be expected to take any old washer, my washer was new and in great condition.

Do not give Rent-A-Center your credit or debit card numbers. They were to take a payment of 129.00 and took 415. They are unethical. Told me I’d be refunded and get a callback. Still waiting for both. I’m not stopping here. I will now file a complaint with Texas states attorney.

Went and rented a (65 inch) tv on 11/24/2017. Requested that it be in a box which it was. Put item in my wife's van for transport. Got it home and took it out of box and placed it on my bed to get it set for viewing. Then placed it in location for viewing, got it all hooked up, turned it on and noticed a big crack from the corner of the back LCD panel all the way down the screen so I put it back in the box. Then the next day took it back to RAC and took it inside and the mngr took it in the office, took it out of the box, checked it, then came out to the front register and said the crack looked like an impact hit. Pretty much saying I dropped it or I hit it with my fist. He then said they would have to send it off for service in KC.

I went on a Saturday to get an Xbox S and I dealt with them 3 years prior and couldn't afford to make the payment then so I filled out the paperwork. They had it all online so I thought I was good to pay the money and walk out. They told me that they have to make a final validation and deliver it so I ask them when. They say Monday. Okay. I asked them to deliver it between 5 - 5:30 so Monday come. I'm patiently waiting and time is 5:54 so I called and asked. Said they running late so okay then. Calls back and that my application denied. This is after I made the agreement with them so if you get nasty or angry with them they take it personally and deny you. Go a different route. Don't deal with this unprofessional lousy company.