Rent-A-Center

I recently rented a few items from Rent-A-Center and after a few months I started to get behind due to pay decrease this time of year right now. I drove in on Friday, December 15, 2018 and asked if I could pay for the washer and dryer since I had $200 on my card. I was told it is all or nothing for $310. I said, "I cannot do that much. Schedule the pickup and I will work on paying the debt off of $310 that month."

Rent-A-Center is a blessing for people who don’t have good credit or a large amount of money to put down. The downside is you are paying triple what the item is worth. With the paperwork that they give I was able to look up the serial number to see how much my tv was worth. It sells online brand new for $900 and they were charging me almost $3000 for the tv if I didn’t pay it off within 90 days, on top of that the tv I got from them was used. People who don’t have good credit don’t need to be further ripped off if they’re already in a bad situation to begin with. So thanks but NO thanks.

Don't ever purchase anything from Rent-A-Center on Hesters Crossing. My son got a used black leather living room set from them which smells really badly of cigarette smoke. They sent some guy to treat it twice, and both times, all he did was use something to mask the odor. Some guy name Jason has been giving us the runaround for the last 2 weeks. Every single time we call, we are told that he's out sick, had to leave for a manager's meeting, or had a family emergency. It's funny how once they get money from you, you no longer matter to them. I think I will just give them their stuff back, and advise any and everyone looking for furniture or whatever not to ever go them! They don't care about their customers, and everyone working there is fake, and a liar! I know Jason was there each and every time we called, but had everyone lying for him.

I have purchased several items from Rent-A-Center but this surround sound is the worst. First off 3 parts of the speaker system is blown then it didn't come with a remote control. After several attempts to get one I gave up. Then the system started cutting off by itself. I never been unhappy about any of my products that I got there before but I'm really unhappy about this product. I will be returning it. It's a LG Blu-ray CD surround sound system.

I purchased a washing machine from Huntingdon RAC, I made the first payment and when it was delivered he scratched the wall in my hallway firstly. Then the piece I needed to use it didn't fit, so I had to wait for them to get it. Before I got that piece I paid the used machine off which was stupid on my part. Wayne knocked 50$ off the price since I was complaining so much about laundromat prices. Got that piece it still wouldn't work. The mechanism keeps popping off. I saw that it would fit my shower hose and I finally was able to use it and wish I hadn't. IT'S BROKEN!!! THEY SAID IT JUST CAME FROM THE SERVICING DEPT. It made green slimy chunks all over my clothes. It stunk up my house. The drain hose was full of slime that got all over the shower when I drained the water. It didn't spin. THIS IS THE SECOND HORRIBLE EXPERIENCE I've had at RAC. I'm done.

Well I just want to know are they allowed to turn off your power from the outside of your home and hop people fences. At night. In the driveway. Having the beeping noise on the truck going on and on for 20 minutes. Flashing light inside your windows. Ringing the doorbell and knocking abruptly.

Ordered a TV online and was told they would contact us to finalize it. Never heard from them so we called them. We were told they didn't have the tv we wanted but I could get a comparable one. The "comparable" product was $120 extra per month, I said no thanks. I picked out another, and the price came out to $25 more than advertised. The employer said that it was because of "taxes", but I didn’t the math and it didn’t match up. the employee couldn’t explain the difference. Whatever, I'll pay the extra. But when it was all said and done they didn’t have that TV either. So I finally find one I want and get it ordered and scheduled for delivery. We wait all day on the scheduled day and come 4pm they haven’t shown up. I call to confirm and they assure me the TV is on the way. This is coming from the manager. I’m still waiting for my TV to show up and haven’t heard anything from the manager. Worst customer service ever.

I called to inquire about beds and the lady I spoke to stated she would call me back in less than 5 minutes. 45-1 hour later, I called her and was on hold for 20+ min. She again said she'd call back within 5 min and promised at the latest, it would be before they closed at 7:30 pm. I haven't heard anything back from them so I called to cancel my request at 11:30 am. Don't promise something you can't follow through on. When I called this morning and guy answered and was very pleasant until I told him I wanted to cancel. Then he became short with me. Poor customer service overall. I will not consider going back or every recommending them to others.

Rent-A-Center have been taking the money from my account since March 2018 for benefits plus and when it was time for me to file an unemployment claim they stalled me with filing the claim, then when they finally sent over the information they didn’t have record of my payments that they have been taking out of my bank account. I contacted customer service and asked if I can send my statements to their accounting department and was told no. I am disappointed. Their employees have been banging on my door, twisting my doorknob and leaving notes on my door. I am filing arbitration but it seems like I should be going through the attorney general's office.

I rented a television and entertainment center from my local store. I was a week late with my payment. After several notes left on my door a RAC employee came and my stepdaughter answered the door. This woman tried to force her way into my house to search after my stepdaughter told her I was not home. Two or three days later my landlord called me and asked to come pick up rent. I wrapped it in a piece of paper and put it in a sealed envelope, then placed that into a zip up purse and hung that on my doorknob. To even see my door you have to go up 14 steps enclosed by a porch. While I was in the shower I heard a knock. Went to the door and saw the purse was gone then went to my window and seen a Rent-A-Center car pull away. This company STOLE $600 from my house and now I'm being evicted. This company is a SCAM... I am currently working with my state attorney general to sue this company.

Rent-A-Center 915 Ellis Avenue Jackson, Mississippi 39209 - This store is where magic happens. Ms. Nicole **, Store Manager goes beyond the call of duty to make sure her customer's needs are met. I call her The Magician because she turns an impossible situation into a reality. Ms. ** is dedicated to meeting her customer's needs, with the dedication of loyal Staff, and a talented salesperson/manager Chelisa **, whom always waiting to greet the next customer while in the process of helping another.

We have shopped twice at the Crossville, TN RAC and both times have been excellent. We have dealt with Brandon and Brittani and both are extremely caring and willing to work with the customer to get the item they want. This was a short term rental while we vacationed at Fairfield Glade Resort and they took our order, we went in, completed the paperwork and our recliners were delivered right away that day. I am disabled and need the recliner to sleep so it is a real comfort to know that I can rely on Rent-A-Center to provide what I need. I cannot say enough great things about this location and their personnel. This team cannot be beat for customer service. This time, Brittani went above and beyond to help us after the nightmare we had in Monroe, Michigan in May. Thank you to the staff and owners of this location. Beats other locations HANDS DOWN!

I had wonderful customer service from managers Keith and Nydia at the University Boulevard store. They helped me out from a horrible experience from another store. I would highly recommend shopping at this location. I'm very happy with the great customer service I received from managers Keith and Nydia.

When my dryer stopped working, I called Rent-A-Center to deliver me one. After install and used for a few weeks. Dryer wasn't drying the way it should. Called them. Asked to have repaired. They brought me out a loaner till mine got fixed. Well 6 weeks went by. I called them and asked when I would get my dryer back. Person that answered phone said, "Once we get them back, what you get is what you keep." I stated, "No. I am not. I am paying for a Maytag heavy duty dryer out of the box. Never used but by me. You delivered a loaner Amana to use till mine is fixed." I asked for manager of store, he tells me October 1st that Thursday of that week he will have me my dryer (Maytag) back to me. I waited till 11/9/2018. Called them to pick up the dryer that.

I rented to buy a Nintendo Switch for my son 10 months ago. A month and a half after I finished paying it off it broke. I took it to them for service and after 3 weeks I had to call them to follow up and be told that it was out of their warranty and there's nothing they can do. Now I have to wait until they get the unit back and hope it's in time to get it repaired directly through Nintendo's one year warranty. Horrible customer service and I had to be on top of them to get an answer. Not to mention I paid TWICE as much as the unit was worth just to be told I was out of luck and not their responsibility. DO NOT BUY FROM THEM, TOTAL RIP OFF.

Do not order from them at all! They gave horrible customer service. I placed an order and was approved. A week later they were supposed to deliver and yet no one showed up with no call. I reached out to them and they gave me the runarounds. I already made my first initial payment as well as another payment since I planned to pay everything off early. I made the payment even when the furniture didn't arrive because I wanted to be on time with everything. When I called them, they asked me for information I already gave. I also signed my agreement. Why are they asking me for additional info? Shouldn't that have been discussed before I signed. They never call me to update me and I have to reach out to them multiple times. When I reach out I am on hold for a long time! It's just a horrible experience going back and forth with them and still not have my order delivered after I paid what I needed to plus more!

Two months ago, I became a customer of Rent-A-Center. Since that time, I have been reading the online reviews, and am astonished at the negative reviews that they are getting. There have been at least three times that my payment was due on Saturday, and I did not pay until Monday. Of course they called me on Saturday to remind me that my payment was due. I don't have any issue with that. Recently, I had an issue with my paycheck, and am almost a week late with my payment. I made arrangements to make my payment this Friday, along with the next week's payment as well. The person I talked to was very understanding and helpful. He didn't send guys around my house nor did they call my place of employment or go there to try and harass me.

I wished that we researched this place before getting into business with them. Rent-A-Center in Pennsylvania Ave in Brooklyn. We already put 600 dollars down and we were late for ten days. The guy decided to come and take the tv. There was no one home but my 13 years old. He told her to open the door for him because her father sent him to get the tv. That was unprofessional and very disrespectful, when my daughter said she’s a minor and can’t open the door without an adult present. He kept on banging the door hard. My daughter called my husband and explained the situation to him. She was afraid. This is a bad place to deal with. They just disrespectful and don’t care. I would never do business with them or let anyone I know do so.

In the beginning the experience was great. However, after a few months it went downhill. If you are even a day late on your payment they are calling 4 and 5 times a day. Then they resort to coming to your house and leaving a note on your door. When you call to make a payment they’re rude and unprofessional. No “thank you for your business” no nothing. The “manager” just hung up on me after telling me my payment was approved. I think they all need to calm down and take a class on business practices and customer service. It’s freaking used furniture for crying out loud! Even the bank gives you a 10 day grace period for your car payment. I’ll just be glad when this crap is paid off and I never have to deal with this staff again! My advice, if you want to rent to own or finance with crappy credit, go to rooms to go! I wish I would have!

RENT A CENTER IN LAKE ELSINORE, CA. Wow, this place is horrible, a friend of mine mentioned that people are great, somehow I have to verify who is he referring to. I called. Spoke to a lady, very nice, asked to come in and see and choose. Then I came in and eventually spoke to this guy. He said his name is "Jeff", saw a picture on the wall. He's the manager. I was like wow then that's great I get to meet the manager. To my dismay, he is ALL CAPS, "LOUD, ARROGANT, TOO CONFIDENT, RUDE, NO COMPASSION TO HIS CUSTOMERS. He talks like he's all that, like he owns the whole damn rent a place in the whole city"!!! Noticed he just wants to close a deal fast and owns you, so I refused. I feel so bad to my friend, going to let him know to try and pay off what he owes and never go back. I'm thinking my friend probably been speaking to the staff who covers their bosses attitude so that no one notices.

Updated on 10/22/2018: These people are terrible. They pulled up at my house without me knowing that they were even coming. I was told that they would call before they came. The guy from the store calls my cellphone and says "my guys are at your door to pick up the merchandise." I explained to him that I'm not home and they should've called like how they say they were. His response "well you're gonna have to make a payment today" that leaded into an argument. He then told me I was lying about not being home. I told him that I have death in the family and had to leave with my parents. His response "I don't care anything about that. Either you make a payment or have somebody to meet us." Anyways long story short I CALLED CORPORATE! Waiting on someone to call me back. Should be by this week. The guy needs to be fired for bad customer service. I'm surprised this company is still running due to all the bad customer service.

Lenox Ave, New York - My daughter got some bunk bed for her boys, a week passed and we noticed that her 3 year old woke up with bites all over his body. At first we thought they were mosquito bites, but he kept getting more and more. Finally I decided to check the beds, they were full of bed bugs. We got a lot of pictures and called RAC to get those beds out of the house, they did but now they do not want to do anything about it. A Terminix guy went and checked and he said they were full blown bed bugs. We have been trying to get a hold of the company the main company and they have not got back to us. Don't buy anything from them. They do not clean the furniture when people send it back. We are getting an attorney.

I BOUGHT SOMETHING FROM THEM AND IT DIDNT FIT THE DESCRIPTION AND HAVE ALL THE PARTS I WAS TOLD IT WOULD HAVE. I didn't find out until they put it in my house. They said they would order it and every time I asked about it, they just said "We don't know." When I am behind on payments even though I call ahead and communicate, they waste no time harassing me. They claim they can work with me but they don't. All they are doing is pissing people off so they want to return their junk. If they were more honest and actually did what they say, I would finish paying it and keep it but now they can take it back and I'll never do business with them again!

I am NOT and NEVER have been a customer at RAC. They harass me all the time. Some days they call 2 times, sometimes they call every hour and other days they call every 15 minutes! What can I do and why are they allowed to do this when I myself am not their customer?

If you are late with one payment they continued call, come to your house, knock hard on the front door then the back door and leave notes to take out charges on you. I have been a dealing with them for 3 years and have been up on my payments but don't let them receive one payment and the start the harassment. 3 people come for a 49 inch TV. One lady and two big ** men. Like they her bodyguards. This kind of treatment needs to stop and something needs to be done about. And when you tell them to leave they continue to stay. Especially the little lady. This happened at Rent-A-Center in Fayetteville NC the one on Ramsey St. I wouldn't recommend this company to anyone and if someone had of told me this I would never have used them. Aaron's is a much better rent to own company to rent from in my opinion. Please give me some advice. Thank you!!

Do not ever rent from Rent-A-Center. They don't work with You cause I had a tv from them and they didnt want to work out payments and they call you a lot of times. I wouldn't recommend. They're really mean. They need to close down. Go to Aaron's. They're a lot nicer and excellent people.

I do not have a Rent-A-Center account. My former friend who I no longer speak with took a TV under his name using my address stating he was living there. Rent-A-Center left a note on my door. When I called they threatened to take the Sheriffs and cops to my address to go in my apartment and look for the merchandise. I told them he didn't live with me and how could they let someone take merchandise without verifying the address. I honestly do not have contact with this person. I have to go get a copy of my lease according to the Rent-A-Center manager and take it to him. I am also filing a police report about this because this is bogus. The account is not under my name or social security number so why harass me? I suffer from PTSD Fibromyalgia and also anxiety. I do not need to be going through this. I just might hire an attorney.

I just filed criminal trespassing charges against them today with the sheriff's office. Don't buy from here. They do not stand behind their word. They'll call you 10 times starting at 8am on your due date. I received 6 calls from 9a to 3p on due date even after telling 2 different people I'd be in later. Bunch of scammers and con artists. They'll threaten to come pickup item on due date if don't come in that day to pay. Even if tell them you can't make it that day and will be in on whatever day they'll blow your phone up everyday to harass you. Worst customer service. They have limited inventory. I don't see place staying open after talking to about 20 other people with bad experience from this location. Word is getting around about them. Just read other reviews and you will see for yourself. I even have in writing my payment due on Monday and they harassing me on Saturday for payment.

I went to Rent-A-Center to get a washer to rent to own. I was having such rough time. I miss my second payment with them. I ask them if I could catch everything up on the following pay week I was told no. I was informed that I was schedule for a pickup. I ask, "What do you mean. I only missed one payment and you are wanting to come get my washer. Really you got to be kidding me." The associate saids, "Yes we can come get it hold it for you until you get paid then bring it back to you when you make a payment." I told them that didn't make any sense. I ask, "Why don't you just let me keep it. I will catch the payment up make two in one." I was told no.

My husband and I purchased a portable washer and dryer from Rent-A-Center in Milford N.H. For the first couple weeks they were great, very accommodating to us and our needs. Then they started calling non stop on the day our bill was due just to ask how we planned on paying our bill. Now we had never been late with any payments. We asked over and over again that they not call on Saturdays. My husband works and they interrupt him at work for BS. They didn't listen. They kept calling. Then we had a family emergency so we didn't get our payment in on time. They called twice a day every day and filled our voicemails on both of our phones.