FOLLOW US

Rent-A-Center
Overall Satisfaction Rating
1.51/5
  • 5 stars
    4
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    1
  • 1 stars
    32
Based on 38 ratings submitted in the last yearSHOW RATING DISTRIBUTION
Looking for a good furniture store?

    Rent-A-Center

    ConsumerAffairs Unaccredited Brand

    This company is not yet accredited. To learn more, see reviews below or submit your own. Want to know more about ConsumerAffairs accredited brands? Check out ConsumerAffairs for Brands.

    Be in the know

    Get trending consumer news and recalls

    Thanks

    Keep an eye on your inbox, the lastest consumer news is on it's way!

    1028 Rent-A-Center Consumer Reviews and Complaints

    Filter by: Any
    profile pic of the author
    Verified Reviewer
    Original review: June 20, 2018

    This company have destroyed my credit: I file a complaint with the Texas Attorney Office. They don’t care: I’ve file lawsuit and Rent A Center still to reply, the State of Texas is backing this company and allowing them to destroyed family.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: May 7, 2018

    RAC is the worse to rent. They don't care about nothing but their payments, which I understand it's a business. They are horrible all around in all area. They brought me the wrong size headboard for my bed and when they did get the right size they bought it with bedbugs. I had no problems with my bed till I got the new/OLD headboard. My girls were getting bit up so bad I had to take them to the hospital till I finally figure what it was and where it was coming from. I SUGGEST YOU SAVE YOUR MONEY AND BUY IT ALL AT ONCE FROM ANOTHER SOURCE OR RENT FROM SOMEWHERE ELSE. It's not worth it. Rent A Center sucks. Do not rent anything from RAC.

    5 people found this review helpful
    Not sure how to choose?

    Get expert buying tips about Furniture Stores delivered to your inbox.

    Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
    We value your privacy. Unsubscribe easily.
    Customer increased Rating by 2 stars!
    Verified Reviewer Verified Buyer
    Original review: May 1, 2018

    Because I do not drive, I used Rent-A-Center which is a block away knowing I would pay double the normal price - $1,121 cash for a new 55" Samsung TV. They informed me there are no returns on cash purchases which is fine and delivered it that day. When it was delivered, it was out of the box, with a few scratches on it and would not work with any of the three remotes any of the three delivery men brought. They informed me to try purchasing a universal remote. They had tried to contact Samsung, who stated they would send me an email in order to send them a copy of my invoice, which never happened. I spent the next few days trying to contact Samsung myself, finally got the email, sent a copy of my receipt, just to find out (and notice) that the receipt only states "Miscellaneous Items" as sold. Samsung says that they cannot verify from the receipt that I purchased one of their televisions from this.

    I purchased two universal remotes and neither worked with the TV. I believe, they gave me someone else's TV who could not pay their bill and was repossessed. I went to speak to them about exchanging for a different, working, TV, but they flatly stated, "No, there are no refunds or exchanges of any kind on cash purchases!" This does not seem right, they knew when they set it up, it was not working. I purchased a new TV, expected it to come into my home in a box. DO NOT USE RENT-A-CENTER!!!

    View more
    5 people found this review helpful
    Verified Reviewer
    Original review: April 19, 2018

    We got a little behind and tried to work with them and they want to just argue and want the money right then. We told them to come and get the TV and they said they didn't want it back. Just downright bad business practice. I would suggest to be on your guard before dealing with them.

    3 people found this review helpful
    profile pic of the author
    Verified Reviewer
    Original review: March 16, 2018

    I ordered a TV and when I first ordered it I told the Store Manager at the Belleview Florida store that I was away up in Vermont seeing my kids and I wouldn’t be back for a few weeks and I wouldn’t get a paycheck for a couple weeks when I got back. And the store Manager Jim was all about WORKING with me and I told him all the before The Tv was delivered and they was all about helping and working with me. So they dropped the Tv off at my place cause my girlfriend was able to let them in. So As the United States Know that Vermont, New Hampshire and the rest of New England was hit with three big maybe 4 big Snow storm so my flight got cancelled twice.

    I called and told the store Manager this and that my girlfriend went in for surgery and NOW JIM IS VERY RUDE AN DISRESPECTFUL AND SAYING HE NEVER SAID HE WOULD WORK WITH ME AND THAT I NEED TO GIVE THE TV BACK. I told him I have some cash I could gave to the store as a payment to show that I’m trying and they told me that wasn’t good enough and I must be a moron if I thought they would accept that and that I better be at my place by a certain time knowing I’m gonna be at work and now the corp office won’t even pick up. Been on hold about a hour in a half waiting for someone to help me. What’s up with the customer's service and the respect??? I won’t tell the people I hate the most to go through this company...

    View more
    5 people found this review helpful
    How do I know I can trust these reviews about Rent-A-Center?
    • 1,143,482 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Verified Reviewer
    Original review: Feb. 19, 2018

    On Saturday 2/17 your van driver ran over my mini Doxi Jax!! My pup went under the front tire followed by the back tire, he didn’t slow down, kept going turned the corner and watched me crying and carrying my dying dog to the house... then continued to drive away!! Never stopped... against the law and inhuman!! Called the Massena store to be told, "OH WELL Ma’am it was an accident. He is an animal lover..." some animal lover. Not an apology. Nothing!! I’m disgusted with this business. I will not recommend anyone buy anything from them!! Your staff are **, ** people!! If the driver didn’t have the heart or the balls to apologize the manager should have done so!!! Disgusted!!!

    11 people found this review helpful
    Verified Reviewer
    Original review: Feb. 13, 2018

    Horrible company. Don't waste your time or money... very unprofessional... They don't even take the time out to check and secure all furniture before leaving. The only good thing that I can say about the store and Linden New Jersey is the manager Gladimire which is amazing... Always tries to fix the mess of the other incompetent workers.

    6 people found this review helpful
    profile pic of the author
    Verified Reviewer
    Original review: Feb. 2, 2018

    We rented to own a fridge when our old one was about to go out. We got it for less than $20 for the first month due to a special they were having, where we got 4 weeks free. Being a disabled veteran, with a disabled child as well, my income is limited. We actually got behind one month (before we signed up for autopay, which I highly recommend), and when it came time to pay, we were considering having them pick it up and just going and spending $300 on a new fridge and be done with it. It was less than $250 to get caught up. I told the guy at the desk what my thought process was, so instead of having us go elsewhere, he dropped late fees for one month, and added the one month we were behind, onto the end of our lease to own term. So we didn't end having to drop almost $250, right then.

    We got to the end of our lease last month (1/2018), the amount was more than our normal monthly payment, and needed to be paid in the store. When my husband went up there, they let him pay part of it, and that left us with a balance of $65.81 to pay it off the next month (yesterday 2/2018). They give you this cute little certificate saying you are now the proud be owner of (insert property you rented to own). We had such a good experience with them, that we were considering renting to own a washer/dryer set, or mattress.

    We live in a small trailer, they didn't carry any stackable washer/dryer sets. So we started looking at their mattresses, with the help of the salesman. He asked what kind of mattress firmness we were looking for, and showed us all our options. We picked the memory foam one because, my husband is often woke up by me moving around at night, and we both have back problems. It was only $5/week ($20/month) more expensive, than the softest spring mattress they had. The best part is it's only an 8 month lease, and since we paid off our fridge yesterday, we got our first month free (doesn't change the cost of the total for ownership). So we'll own it in September, if we pay it out, or the 90 day same as cash price is only $730+taxes and fees.

    IDK that we'll be able to pay it off in 90 days but, they still have the early purchase option. You can purchase your item(s) for 50% of the remaining cost, plus the purchase payment, taxes and fees, at any time! Yes, you could get things cheaper, if you just put aside the money you'd be paying in rental fees, for a few months, but you have to wait till you have all the money, to have the item you want, doing it that way! Everyone I've dealt with at this Rent-A-Center (Leland, NC) has been absolutely the best!

    I've rented to own a stackable washer/dryer set from Aaron's (Carolina Beach Rd in Wilmington NC) and getting behind once, there was no sympathy, courtesy, or professionalism. They were rude and there was just no reasoning with them! Didn't matter that I was going to pay two months plus, late fees, reinstatement fee, etc. I told them they had to wait to pick it up because, I wasn't home. They never showed up the day they said they would. They rescheduled when I called, after being so hell bent on getting their stuff back. I've rented to own from just about every company out there, in the past, and never had as good an experience as I did with this Rent-A-Center! It's also my first time paying anything off. They were always so professional, and courteous, I'll be buying stuff for years to come, from them. After the bed, a living room set will be next on my wish list!

    View more
    6 people found this review helpful
    Verified Reviewer
    Original review: Jan. 19, 2018

    They took my deposit, now still waiting for the second confirmed delivery 10 minutes from their store. I had my second delivery scheduled for 12-2 today, took off from work for a second time and I had to call them at 2:30 to be told they are too busy to deliver to me today... I took a day off from work. I was told they would try for some time next week... HORRIBLE COmpany - Rent a Center, Bloomfield, NJ.

    3 people found this review helpful
    profile pic of the author
    Verified Reviewer
    Original review: Jan. 17, 2018

    I have had nothing but great interactions with my local rent a center. I have rented a couch for about 10 months now and have had very professional interactions. My couch was delivered on time and in perfect condition. I have used the referral process and as far as I know all my friends have been satisfied as well.

    3 people found this review helpful
    Verified Reviewer
    Original review: Jan. 13, 2018

    I went to rent a center to see the pricing on dryers, while there we decided to buy one and make payments to extend the coverage. We filled out paperwork with all of our information (name, address, SSN, phone numbers, etc) the manager then entered it into their system. We were told our dryer would be delivered between 12 and 2 the next day, well 12 came then 1 then 2 and we were still waiting and no one had contacted us. We called and they said they would check with their delivery guy and call back, an hour later we called again and the manager said he was around the corner.

    Keep in mind this is 2 hours late and we have been waiting all day! He gets to our place 30 minutes later and drops it in our driveway! So we remove our old one and install the new one. Well it doesn't work! So we call the manager again and she answers with "Oh you guys again." I was furious at this point. I told her it doesn't work and we had to move and connect it and she says "ok so?" I informed her the dryer didn't work and she said "fine" and sent the delivery guy back to our house, which took another hour. He told us the clothes have to be wet to make the dryer work (completely incorrect) but we tried it anyways. It still didn't work. So he said he would take that one back and replace it with another one that night. Well he never came back the manager used the excuse that he was not the regular delivery boy.

    We finally get a functioning dryer and get it set up. 2 months later we forgot to call and make a payment (just slipped our minds) and my aunt in law calls saying that the manager has called her asking for money! Then my best friend calls me and says the same thing! I could not believe it, I called the manager and asked why this was happening. She said that this never happened. I told her my best friend and aunt in law have never met the only reason they would both be saying this is if it happened and they were the 2 people I listed as references! She continued to deny it until I said we had a recording since they called my aunt in law 3 times and even left a message.

    So I asked them to check our phone numbers on the account, well she somehow didn't even put our numbers on the account! They were some random numbers neither of us knew! And we had stood in front of her and written our information down! I was so appalled at this point I asked for her name and said I was calling corporate. The manager then said "go ahead they won't do anything." I called and she was right they did nothing!

    After another phone call with this 'Manager' and she called me a child on speaker with a car full of people. She is the most unprofessional person I have ever come across. I even went in the store to sort this all out and just pay the dryer off to be done with her and she continued to call after! I filed a complaint but doubt anything will be done. Do not go here the manager is horrible. I heard her yelling at another customer when I was in there trying to sort this mess she made out. The savings they offer is not worth being harassed, charged fees for their mistakes, having family members called for money, being called a child, or being yelled at by their 'management'.

    View more
    13 people found this review helpful
    Verified Reviewer
    Original review: Jan. 8, 2018

    The initial delivery was a week late, I started being billed from the point I signed the contract, not the delivery date. The refrigerator that was delivered was lightly dented and scuffed up. The stove was missing the oven racks and they were never delivered. I paid the company almost $1200 for a dinette set worth no more than $600, with still another $1000 to go when the set was returned. And, while I did fall behind ONE PAYMENT, the company hounded, harangued, and berated me as if I owed some exorbitant amount, not $65. In short, your price to own are ridiculous, unless it is removed from the packaging directly, you can't be sure that you're getting new equipment. And the billing should start upon delivery, not before.

    Your Return Team came tearing down my alley like I was a fugitive to cut me off. I can only assume that they thought I was fleeing the scene of my defaulted $65 payment, and wanted to ensure the safety of the general public. As I was emptying my trash, I had two burly men jump out of a vehicle to confront me and question my whereabouts and insist upon coming into my home. Although, they did eventually agree to come back at a later date.

    View more
    13 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Jan. 3, 2018

    My couch was delivered BROKEN. After waiting many weeks a service man came to repair. It was unsuccessful. A SECOND attempt was made, it too was unsuccessful. RAC sent it out to factory for repair and did not give me a loaner. 3 weeks later it was returned and it was still broken. Called RAC and they said NO FURTHER attempts will be made to repair it as it was paid off 90 days same as cash!!! Calls to corporate office went unreturned!! Today TV (pitch 4 months ago) broke, and again store said it is paid up, no repairs to be attempted by them. Moral, unless you pay weekly/monthly using their extortion interest rates you are out of luck on warranty if the product breaks!!

    9 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Dec. 23, 2017

    My Whirlpool washer stopped working in August 2017, and was taken for repairs on 8/31/2017. After numerous inquiries the washer was returned on 11/4/2017. While the manager was taking the washer downstairs it fell damaging the wall and the washer. Today 12/22/2017 I was told the only washer they have to replace my washer is an old one because Rent A Center no longer carried the make washer I currently have. I make all payments on my washer/dryer and only have 3 remaining payment. The wall is still to be repaired. I asked if I can repair it and send them the invoice and they are still waiting on word from the regional manager. From now on I will save and purchase my items in cash. I just want my washer repaired or replaced. I should not be expected to take any old washer, my washer was new and in great condition.

    7 people found this review helpful
    Verified Reviewer
    Original review: Dec. 17, 2017

    Do not give Rent-A-Center your credit or debit card numbers. They were to take a payment of 129.00 and took 415. They are unethical. Told me I’d be refunded and get a callback. Still waiting for both. I’m not stopping here. I will now file a complaint with Texas states attorney.

    7 people found this review helpful
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: Dec. 12, 2017

    Went and rented a (65 inch) tv on 11/24/2017. Requested that it be in a box which it was. Put item in my wife's van for transport. Got it home and took it out of box and placed it on my bed to get it set for viewing. Then placed it in location for viewing, got it all hooked up, turned it on and noticed a big crack from the corner of the back LCD panel all the way down the screen so I put it back in the box. Then the next day took it back to RAC and took it inside and the mngr took it in the office, took it out of the box, checked it, then came out to the front register and said the crack looked like an impact hit. Pretty much saying I dropped it or I hit it with my fist. He then said they would have to send it off for service in KC.

    So I waited a week, called them back and was told it was unfixable and they were out 800.00 dollars. Told me I would have to pay it. Told him he was nuts. I was renting this tv. I didn't own it. Then ask him if I was getting the 49.95 amount of money back on the tv. He said no that I lost the money. So this place seems to be crooked 'cause you get a tv for 800.00 and rent it to some sucker for 3614.09. Seems ridiculous to me. They're so greedy. As of Saturday the tv is still on my account. Was told can't be removed until the end of this month because it was on the Black Friday promotion. I would like my money back if possible. Some of us work hard for their money. But I'm sure not going to pay for something I never ever watched. Wish some agency could make them accountable for misleading people on the pricing and the products.

    I am renting a dryer currently and like it but when I pay it off I would request that Rent-A-Center take my name off of the mailing list and lose my phone number 'cause I don't want no more of your overpriced crap. In the day people were professional and did business to please customer but this place is only worried about money don't get behind or have an emergency cause they don't care they will be coming to pick up your items. This establishment is a joke roping people off. I have lost count of how many tv's I have rented from them cause they all had something wrong with them. No quality products just used stuff that has been returned to them then rented to people then rerenting to people who don't know any better cause they can't afford to buy the item outright. They think we're all suckers. Well Rent-A-Center we're not. At least I'm not going to be.

    View more
    7 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Nov. 27, 2017

    I went on a Saturday to get an Xbox S and I dealt with them 3 years prior and couldn't afford to make the payment then so I filled out the paperwork. They had it all online so I thought I was good to pay the money and walk out. They told me that they have to make a final validation and deliver it so I ask them when. They say Monday. Okay. I asked them to deliver it between 5 - 5:30 so Monday come. I'm patiently waiting and time is 5:54 so I called and asked. Said they running late so okay then. Calls back and that my application denied. This is after I made the agreement with them so if you get nasty or angry with them they take it personally and deny you. Go a different route. Don't deal with this unprofessional lousy company.

    10 people found this review helpful
    profile pic of the author
    Verified Reviewer
    Original review: Nov. 27, 2017

    I just started a brand new job and Rent-A-Center keeps calling me and harassing me even though I told the store manager when my first check is and that I would pay off my account but no they don't put notes in my account. Worst place ever to deal with.

    14 people found this review helpful
    profile pic of the author
    Verified Reviewer
    Original review: Nov. 22, 2017

    I've been a customer for 2 years now. When they call me for a payment I always tell them exactly when I'm coming in to make my payment then there are calls I get from them with a different customers name. I also had a former roommate. I got a job there. My roommate tells me, "I have your personal information." So when I told the store manager he didn't do a damn thing. So now I have a lock on my credit report to make sure nothing happens. So I'm getting ready to start new job. I'm going to turn in everything back to Rent-A-Center and buying new and I recommend you do the same thing. They don't do what they say.

    9 people found this review helpful
    Verified Reviewer
    Original review: Nov. 21, 2017

    So it started with a corporate RAC and then shortly after changed to a "locally owned and operated" RAC. I never signed any new contracts, never gave them any problems until my couch broke 3 times in the same year. RAC says it looks like people have been jumping up and down on them. They used ply board to fix it first of all and told me he wouldn't fix them again.

    I am paying a damage waiver fee. This repair is obviously a manufacture problem because 4 adults are not going to jump up and down on the couch. And a 25 lb 2 year old shouldnt be able to break a $2500 couch. I only went through RAC for the insurance purposes. Then my strapped down TV fell and broke (mention RAC has seen the set up and said nothing).

    I called to report it and was told they only are responsible for manufacture defects. Okay? Well why do I pay a "Damage Waiver Fee"? So if it gets stolen? That's it? I even told him if they had it fixed I would be more than happy to pay for it and he said no that I had to continue paying for a broken TV and couch. (mention the 55in TV was well over $1000).

    If I would have known RAC was so bad I would have just paid $300 in Walmart for a TV and got a couch that was worth it. The story continues to harassment. My SO and I share a phone as well as my cousin when he has my son. I work 50+ hours a week. I am not available during their work hours. They called my job and was asking for money. So the other day they caught me at my house and I told them they can take it. I dont care.

    So the driver gets ahold of her boss and is being very ugly and unprofessional, with a disgusted look on her face. My other cousin went to go get the TV. It took a minute and she's asking several times again rude and ugly, "Are you going to get the TV" after we already told her. After that she goes to get in the RAC vehicle and is mumbling something under her breath, my cousin asked her what she said and she called him a "redneck piece of **".

    My cousin replies with, "I'm proud to be a redneck". As I dont know what she said after that I was looking for the remote to the TV in my living room (they were outside) then I heard my cousin say, "No, you’re not welcome here, get!" and told her if she didnt go she would have the police called. She replied with, "Go ahead call them" and left the property without the couch but with the TV. YES the couch was outside. We moved it outside when I told them to come get them the first time. Regardless their opinion of us is irrelevant and none of that should have happened. They should have done their job and left. Not stand there and be rude and unprofessional.

    View more
    6 people found this review helpful
    Verified Reviewer
    Original review: Nov. 18, 2017

    I was once a customer of Rent-A-Center. A paying customer, who bragged about the personal service received... Until the day that they claimed I hadn't paid my rent. I'd paid over the phone, and my trust was such that I didn't get a confirmation number. BIG MISTAKE, BOYS AND GIRLS. Lesson One - Always, without fail, obtain and keep safe all receipts and confirmation numbers, and ensure any agreement modifications are IN WRITING. They began threatening me, and I stopped that by driving the thirty miles up to the store to pull up my debit card history that confirmed that they'd received their payment on time. I got no apology whatsoever for this. As time went on, my payments seemed to vary based upon the associate who took the payment. The general manager, a man reminiscent of Steve from the Jerry Springer show, was the only one I could trust to give me the proper amount.

    Life happened, and I got behind. I called and spoke to the same general manager who professed a desire to work with me. Refer back to Lesson #1, section 2, about getting things in writing, because I didn't. For a short time, they did abide by our verbal agreement. I'll give them that. Then the salesperson who originally wrote our contract got promoted. This salesperson had expressed an interest in gaming, and as a result he had my cell number. As soon as he was promoted, he began using this knowledge to harass me about payment despite the agreement we had. LESSON TWO: The staff are not your friends. Ever. So don't give them additional information that they can later use to harass you further.

    This gentleman (a euphemism I'll use for now; other words would be censored and unprofessional) began to insult my spouse and myself, threatening to personally throw us in jail for being deadbeats and all around horrible people... For being two weeks behind. Jail. For two weeks. Here's where we are probably in the wrong: we told him that if he came onto the property he'd be arrested for trespassing, and if he wanted the items he was welcome to take us to LESSON THREE: They can't throw you in jail. They can't call the cops and have them arrest you, or force you to give them their items back. Police are not debt collectors. They CAN, if corporate allows it, attempt to file criminal charges for theft of rental property, but corporate doesn't approve filing in the majority of cases.

    They CAN take you to small claims court seeking a writ of replevin, which entitles them to bring a deputy out with the court order to search the area you habitually reside in for the property on the court order. They did take us to court, and we didn't make the hearing because I was laid up with a severe migraine that day. They called the afternoon of the court date asking us to schedule a pickup. I welcomed them to come with a deputy and a court order, informed them that the call was being recorded, and they hung up. The days went by. I kept expecting them to come out with a deputy. They never did. The day before Thanksgiving of 2016 came, and my spouse and I were at the local grocery store. As we walked in, the same employee who'd started this harassment stalked up to us and started yelling about how he was going to throw us in jail, that we didn't ever pay a dime, and over and over about us being criminals.

    I was proud of myself - I told him only to get away from me before I felt forced to call the police for stalking and harassment. My spouse and I walked past him and he FOLLOWED us through the produce section, yelling his fool head off. I got an employee to get the store manager. The RAC employee was gone by the time the grocery store manager came, but he said he'd heard enough and that he'd throw the RAC employee out if he saw him. When we got home, I looked up the court case. RAC had won a default judgment for $100, not the replevin they'd tried to convince me they had.

    They were planning to double dip. LESSON FOUR: Check your state laws regarding your rights in small claims courts concerning RTO transactions. Most states only allow recoupment of fair market value, not the hyperinflation that these companies charge. I AM NOT ADVOCATING NOT PAYING YOUR BILLS. One should meet obligations. That goes for companies, too. Don't let yourself get screwed over. Don't let them threaten you.

    View more
    10 people found this review helpful
    Verified Reviewer
    Original review: Nov. 10, 2017

    This is the worst company to ever rent from. I tried to update my information so that they could reach me. Nobody ever updated the information. They came to my house bamming and knocking on my door. I got so pissed until I just took all the money that I had paid them off just to get rid of these people. You never rent from Rent-A-Center again! This is a terrible company.

    7 people found this review helpful
    profile pic of the author
    Verified Reviewer
    Original review: Nov. 10, 2017

    They came to my house knocking and kicking on my door also looking in my windows. They damaged my door by kicking it and turning on my water outside. I spoke with the manager and he said that he could not tell me who the employee that he sent out but they fired him. I was told. Who knows but this is a bad company to deal with. I spoke with their attorney and I haven't heard anything else from them. They did not fix my door. Now they will not answer my calls.

    13 people found this review helpful
    Verified Reviewer
    Original review: Nov. 5, 2017

    My girlfriend and I walked into Rent-A-Center in Jacksonville on Henderson Dr. for a laptop. I filled out the paperwork while my girlfriend looked for the computer. She found the one she wanted so we proceeded on talkin' to Rob. I got a call on my phone and while I was on the phone I noticed Rob drilling my girlfriend with questions, it pissed me off but I let it go at that moment. We left to get the electric bill and returned. As we carried on I made a call because one of my references did not pick up, as I told him what I was trying to purchase a laptop and I hear Rob drilling my girl again... This time I fire off like, why is it every time I get on the phone you're asking her questions? He responds, "I don’t know her and never seen her in my life." I say, "well don’t ask her ask me, I’m the one leasing not her."

    He tells her she needs to call another store for an previous purchase that’s not related to my purchase. So she calls and at that moment Rob is still trying to ask her questions while she’s on the phone with the other store, so I basically tell Rob to shut TF up talkin' to my girl. At that point he refuses our business. I ask to see the manager Billy. I explained what happened with Rob, and Billy told me that my girlfriend had rented from another store and skipped out... HERE’S THE CATCH MY GIRLFRIEND'S NAME WASN'T ON ANY PAPERWORK IN THAT BUILDING. So how or why would they say that?

    View more
    5 people found this review helpful
    Verified Reviewer
    Original review: Nov. 4, 2017

    I purchased a used fridge & stove from Rent-A-Center in Cleveland, Ohio from their Broadway East 55th store location. They told me the insurance for their things were mandatory, so, I pay for that and they said if anything go wrong they will be out to fix it. I wasn't able to use my stove for a whole month and they asked me to be patient with them. I was patient for 3 weeks and after that they schedule me an appointment without me knowing and expected me to just take off work. The manager ** wasn't no help. I called his manager ** whom never answered or returned my calls. Every time, I was told to give them 48 hrs. I finally heard from ** (the regional manager) who sounded as if he was so annoyed. Throw the whole company away. First and last time ever doing business with them. Never again, everyone stay away. Don't even make them your last option.

    9 people found this review helpful
    Verified Reviewer
    Original review: Oct. 22, 2017

    I have been a loyal customer for over 10 years in spite of RAC and their ignorant tactics, but no more! They are liars and their customer service sucks **! They are nothing more than simple crooks and have no respect for long-time customers! They harass you constantly if you are just one day late on a payment. They really suck! I will never do business with them again ever! The only reason I did business with them is no interest! Stay away unless you want them up your butt constantly! NEVER AGAIN!

    15 people found this review helpful
    Verified Reviewer
    Original review: Oct. 19, 2017

    I purchase A television From Renter Center In Coney Island, Brooklyn, NY. When the TV was delivery to me not in the box it was suppose to come in. It was delivery to me in a blanket from day one I was telling the Manager Willie **. The TV was cutting on and I would have to take out plug then plug back in to come on. And after complaining over and over again someone can and as the manager said they reset TV. It was still doing the same thing. I went back over and spoke to the BOSS Phil while the manager Willie ** was on vacation for his birthday in South Carolina.

    I never missed a payment always on time. The TV goes out. I contact Willie **. I was told I didn't have insurance and it's nothing that can be done to fix. The cost will be all mines. And that's after Willie ** the manager had the broken TV for three weeks which I thought was being fix. I pay for this TV out my SSI faithfully 119 dollars for 11 months. They are wrong on so many levels. Don't buy or rent for them. Never. They are horrible people and disgusting Business.

    View more
    8 people found this review helpful
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: Oct. 18, 2017

    I'm a disabled veteran, 100%, I have fallen behind on my payments. I'm trying to catch up, the manager calls and threatens to have me arrested. I pay every 2 weeks, she calls every single week, payment not due for another week but still she harasses me for payment. I just paid her a few days before, well it has been 2 weeks and 2 days, so yes I'm late but I've been in hospital and can't pay yet. There is no talking to her. First you cannot get a word in as she is rude and threatening but also honestly her accent is so thick I cannot understand anything in my machine except have me arrested. If I had the means I would get furniture elsewhere but I just l lost everything. Having to move because the place we rented before was overtaken with roaches that we paid to try to exterminate as the owners really didn't care about anything but rent, wouldn't fix anything, only got worse as house next door that was abandoned was torn down.

    I always catch up on late payment, been late a few times, I'm trying and tell her I will pay next week, but she just tells me I'm going to jail. Don't know what to do. Tired of it but needed to have a bed and couch as I can barely move so I'm at a loss. The threats of arrest scares me. I have never been in any trouble in my life. I felt admit I'm behind on my payment, but when she calls every single week and I pay every 2 weeks, I'm not behind, even then she threatens me, I and my family have saved every single recording... Although she talks so fast and with thick accent, you can clearly make out the that's at the end and sadly that's about all you can make it. I plan on paying as soon as my husband gets paid, also according to my receipts the amount she now claims I owe from my last payment don't add up, suddenly I owe more than I did a month ago? This makes no sense.

    Threatening people instead of listening is a sad way to do business. She says she doesn't care if I'm in the hospital, doesn't care that because of me being there for many weeks my husband lost his job so he could stay be my side. When is it okay to treat customers the way we are treated? That survey you ask me to fill out, will I recommend rent a center to family and friends... NO NEVER IN MILLION YEARS WOULD I WANT ANYONE TO GO THROUGH WHAT I'M GOING THROUGH, it was bad enough losing everything, now the constant threats... It's too much, just too much!!!

    View more
    11 people found this review helpful
    profile pic of the author
    Verified Reviewer
    Original review: Sept. 13, 2017

    I bought a dishwasher from the Yuba City California store. It worked ok for about a month. My first mistake was buying from them in the first place! I then called them to tell them about the problem of it breaking down. To their credit they did bring me a loaner and took mine to "fix" it. When they brought it back to me they didn't even look at it! I called them again and the same thing happened two more times! To top it all off I don't have a dishwasher, I'm out that money and I HAVE COCKROACHES! They wouldn't take responsibility for the dishwasher or the COCKROACHES! Save your money and go somewhere else! Or you will not only have a bad appliance but COCKROACHES to contend with!

    7 people found this review helpful
    Verified Reviewer
    Original review: Sept. 7, 2017

    I have rented a bedroom twice from Rent-A-Center in Fredericksburg VA. They are some of the worst people I have ever dealt with. They refuse to work with you and if you want to change your pay date you have to pay extra. I have never experienced such horrible customer service. They got mad because I was not answering the phone when I was SLEEPING, THEN HAD the NERVE to COME to my HOUSE and DEMAND PAYMENT when I was HOME and JUST got out of bed.

    I am giving them back the furniture and WILL NEVER EVER RENT from THEM AGAIN. I have never been so embarrassed and scolded like a child because I did not answer my phone because I was sleeping. Rent-A-Center in Fredericksburg - do not ever rent from them. They are rude, and make you feel embarrassed when you do not answer the phone.

    View more
    15 people found this review helpful

    Rent-A-Center Company Information

    Company Name:
    Rent-A-Center
    Website:
    www.rentacenter.com

    Make the best choice, every time

    Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

    THANK YOU

    Keep an eye on your inbox, the latest consumer news is on its way!

    ConsumerAffairs Solutions for Business

    Let's talk

    Follow us

    ConsumerAffairs ranks 562 on Inc. 5000 for 2017

    At ConsumerAffairs we love to hear from both consumers and brands; please never hesitate to Contact Us.

    At ConsumerAffairs we take privacy seriously, please refer to our Privacy Policy to learn more about how we keep you protected.

    You’re responsible for yourself and please remember that your use of this site constitutes acceptance of our Terms of Use.

    Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

    The information on our website is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs.com makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.

    Copyright © 2018 Consumers Unified LLC. All Rights Reserved. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.