Rent-A-Center

So the more I thought about it I call the corporate office about the issue. They gave it to the district manager. He call me told me the same thing. I told them, "If is how you do your customers then it's not good customer service." I was not trying to get out making a payment. I just needed another week to get caught up. I will never ever do business with them again. They are a rip off from the get go.

I tried to go into the app on that Thursday and pay the previous bill and there was an added payment due to the account. I called when we were back home to make the past due payment because you can't separate the payments online. He says to me "I'll be happy to take your payment that will be $44.98!" Our bill was $35.98 but for my convenience for him doing over the phone there's a $5.99 fee and another $3 fee for something else. I lost it and told him he was out of his mind and I was NOT paying an extra almost $10 for him to process my payment over the phone. Then I called and spoke to Eric who is I guess supposed to be the manager and he lies to me telling me he doesn't understand why they're calling since we're on the do not call list.

This is the kicker to his statement, it was Eric that called 8 out of 10 times! But he doesn't know why they're calling. So finally I told him we were done with them and we're bringing them back and he says "Oh no, we're not going to do that." I said "Yes we are because we're done being treated like crap by your staff!" He kept yelling over me when I was trying to tell him we were returning it so I said "Ok we're done. Goodbye". We returned them and will NEVER do business there again.

I purchased two universal remotes and neither worked with the TV. I believe, they gave me someone else's TV who could not pay their bill and was repossessed. I went to speak to them about exchanging for a different, working, TV, but they flatly stated, "No, there are no refunds or exchanges of any kind on cash purchases!" This does not seem right, they knew when they set it up, it was not working. I purchased a new TV, expected it to come into my home in a box. DO NOT USE RENT-A-CENTER!!!

Updated on 6/10/2018: With the recording in my hand I went back up there to confront Alan & Jennifer both for lying about not reaching my references. Anyway so the next day of course they wrote up my agreement and nothing was done to the 2 employees who lied just because of the special the store was running. And with proof in my hand that I get paid weekly they didn't even want to look at that, cause they wanted to put me on a monthly agreement cause of the price I would have to pay to get the item. But now they are calling after 2 months later and telling me to bring it up there. They will look at it now.

But anyway I'm writing because this Laurinburg store is so bad. If you have a payment 1 day late. I've been called by Phil with him saying "if I don't get a payment in from you today I'm gonna lose my job". I can't help but laugh cause dude really. 1 day late and your gonna lose your job. I will make the payment when I can cause I had to order a new debit card. Mine is so scratched up it wasn't working right. I ordered a whole new card with different numbers so I don't have that info yet. It will be 5-7 days and I will make the payment.

This was on a Thursday we had this talk. I said, "I should have my card Friday or Monday the latest, since I had already ordered it days ago." I was told, "Oh no. That is way too late. I can't do that." "Well okay, what are your choices, I'm not home so that means you're not getting in my house, plus if I was I'm not letting you in." Not when "I know the payment will be made Monday as soon as my new card arrives." So then I'm told, "Ok. I will go and start legal actions", go ahead you're gonna go to the court house, pay money to start legal actions, by the time you do all that on Monday (when I told you I'm making my payment) kind of a waste of time, huh. But knock yourself out.

This store is horrible. They lie about calls, say, "We have called you at this time and that time," when I have caller I.D and was home the times you are saying you called, then they love to say this, "I have it wrote down here." LIE. I don't care what you wrote down to look good, you never called. Bottom Line is this. They will call and say, "We need the payment now before the end of the day", I'm like or? Or what? Your store is gonna sink into a huge hole? They try to make sound like it is life or death if a payment's a couple days late just to pay more money. Wait until they file something at the courthouse, then make the payment. So I guess I pay money and you pay.

Here's the thing. I've had 3 agreements with these lying mf from another location, and paid all 3 off on time, several years ago. So if they call put them on speaker and hit record on your phone cause its funny. Plus if they come out to your house just record it. They don't like being recorded at all. But if they are in the wrong, you need proof of that.

I like to make my payments online, cause it doesn't go thru right then. The workers at this store just piss me off. They shouldn't be allowed to just lie to people like they do. Really they will get the payment when you give it to them, if its a couple days late. Not even that. Lets say you can't pay the payment that month. But can catch up next month 2 payments. But the time they go to the courthouse file paperwork, then you get a court date it has already been paid. So you go to court with a receipt and say, "It's caught up, here you go." If you had to do that, you could. If they actually worked with people, it would be better for them.

I called and told the store Manager this and that my girlfriend went in for surgery and NOW JIM IS VERY RUDE AN DISRESPECTFUL AND SAYING HE NEVER SAID HE WOULD WORK WITH ME AND THAT I NEED TO GIVE THE TV BACK. I told him I have some cash I could gave to the store as a payment to show that I’m trying and they told me that wasn’t good enough and I must be a moron if I thought they would accept that and that I better be at my place by a certain time knowing I’m gonna be at work and now the corp office won’t even pick up. Been on hold about a hour in a half waiting for someone to help me. What’s up with the customer's service and the respect??? I won’t tell the people I hate the most to go through this company...

We got to the end of our lease last month (1/2018), the amount was more than our normal monthly payment, and needed to be paid in the store. When my husband went up there, they let him pay part of it, and that left us with a balance of $65.81 to pay it off the next month (yesterday 2/2018). They give you this cute little certificate saying you are now the proud be owner of (insert property you rented to own). We had such a good experience with them, that we were considering renting to own a washer/dryer set, or mattress.

We live in a small trailer, they didn't carry any stackable washer/dryer sets. So we started looking at their mattresses, with the help of the salesman. He asked what kind of mattress firmness we were looking for, and showed us all our options. We picked the memory foam one because, my husband is often woke up by me moving around at night, and we both have back problems. It was only $5/week ($20/month) more expensive, than the softest spring mattress they had. The best part is it's only an 8 month lease, and since we paid off our fridge yesterday, we got our first month free (doesn't change the cost of the total for ownership). So we'll own it in September, if we pay it out, or the 90 day same as cash price is only $730+taxes and fees.

IDK that we'll be able to pay it off in 90 days but, they still have the early purchase option. You can purchase your item(s) for 50% of the remaining cost, plus the purchase payment, taxes and fees, at any time! Yes, you could get things cheaper, if you just put aside the money you'd be paying in rental fees, for a few months, but you have to wait till you have all the money, to have the item you want, doing it that way! Everyone I've dealt with at this Rent-A-Center (Leland, NC) has been absolutely the best!

I've rented to own a stackable washer/dryer set from Aaron's (Carolina Beach Rd in Wilmington NC) and getting behind once, there was no sympathy, courtesy, or professionalism. They were rude and there was just no reasoning with them! Didn't matter that I was going to pay two months plus, late fees, reinstatement fee, etc. I told them they had to wait to pick it up because, I wasn't home. They never showed up the day they said they would. They rescheduled when I called, after being so hell bent on getting their stuff back. I've rented to own from just about every company out there, in the past, and never had as good an experience as I did with this Rent-A-Center! It's also my first time paying anything off. They were always so professional, and courteous, I'll be buying stuff for years to come, from them. After the bed, a living room set will be next on my wish list!

Keep in mind this is 2 hours late and we have been waiting all day! He gets to our place 30 minutes later and drops it in our driveway! So we remove our old one and install the new one. Well it doesn't work! So we call the manager again and she answers with "Oh you guys again." I was furious at this point. I told her it doesn't work and we had to move and connect it and she says "ok so?" I informed her the dryer didn't work and she said "fine" and sent the delivery guy back to our house, which took another hour. He told us the clothes have to be wet to make the dryer work (completely incorrect) but we tried it anyways. It still didn't work. So he said he would take that one back and replace it with another one that night. Well he never came back the manager used the excuse that he was not the regular delivery boy.

We finally get a functioning dryer and get it set up. 2 months later we forgot to call and make a payment (just slipped our minds) and my aunt in law calls saying that the manager has called her asking for money! Then my best friend calls me and says the same thing! I could not believe it, I called the manager and asked why this was happening. She said that this never happened. I told her my best friend and aunt in law have never met the only reason they would both be saying this is if it happened and they were the 2 people I listed as references! She continued to deny it until I said we had a recording since they called my aunt in law 3 times and even left a message.

So I asked them to check our phone numbers on the account, well she somehow didn't even put our numbers on the account! They were some random numbers neither of us knew! And we had stood in front of her and written our information down! I was so appalled at this point I asked for her name and said I was calling corporate. The manager then said "go ahead they won't do anything." I called and she was right they did nothing!

After another phone call with this 'Manager' and she called me a child on speaker with a car full of people. She is the most unprofessional person I have ever come across. I even went in the store to sort this all out and just pay the dryer off to be done with her and she continued to call after! I filed a complaint but doubt anything will be done. Do not go here the manager is horrible. I heard her yelling at another customer when I was in there trying to sort this mess she made out. The savings they offer is not worth being harassed, charged fees for their mistakes, having family members called for money, being called a child, or being yelled at by their 'management'.

Your Return Team came tearing down my alley like I was a fugitive to cut me off. I can only assume that they thought I was fleeing the scene of my defaulted $65 payment, and wanted to ensure the safety of the general public. As I was emptying my trash, I had two burly men jump out of a vehicle to confront me and question my whereabouts and insist upon coming into my home. Although, they did eventually agree to come back at a later date.

So I waited a week, called them back and was told it was unfixable and they were out 800.00 dollars. Told me I would have to pay it. Told him he was nuts. I was renting this tv. I didn't own it. Then ask him if I was getting the 49.95 amount of money back on the tv. He said no that I lost the money. So this place seems to be crooked 'cause you get a tv for 800.00 and rent it to some sucker for 3614.09. Seems ridiculous to me. They're so greedy. As of Saturday the tv is still on my account. Was told can't be removed until the end of this month because it was on the Black Friday promotion. I would like my money back if possible. Some of us work hard for their money. But I'm sure not going to pay for something I never ever watched. Wish some agency could make them accountable for misleading people on the pricing and the products.

I am renting a dryer currently and like it but when I pay it off I would request that Rent-A-Center take my name off of the mailing list and lose my phone number 'cause I don't want no more of your overpriced crap. In the day people were professional and did business to please customer but this place is only worried about money don't get behind or have an emergency cause they don't care they will be coming to pick up your items. This establishment is a joke roping people off. I have lost count of how many tv's I have rented from them cause they all had something wrong with them. No quality products just used stuff that has been returned to them then rented to people then rerenting to people who don't know any better cause they can't afford to buy the item outright. They think we're all suckers. Well Rent-A-Center we're not. At least I'm not going to be.

I am paying a damage waiver fee. This repair is obviously a manufacture problem because 4 adults are not going to jump up and down on the couch. And a 25 lb 2 year old shouldnt be able to break a $2500 couch. I only went through RAC for the insurance purposes. Then my strapped down TV fell and broke (mention RAC has seen the set up and said nothing).

I called to report it and was told they only are responsible for manufacture defects. Okay? Well why do I pay a "Damage Waiver Fee"? So if it gets stolen? That's it? I even told him if they had it fixed I would be more than happy to pay for it and he said no that I had to continue paying for a broken TV and couch. (mention the 55in TV was well over $1000).

If I would have known RAC was so bad I would have just paid $300 in Walmart for a TV and got a couch that was worth it. The story continues to harassment. My SO and I share a phone as well as my cousin when he has my son. I work 50+ hours a week. I am not available during their work hours. They called my job and was asking for money. So the other day they caught me at my house and I told them they can take it. I dont care.

So the driver gets ahold of her boss and is being very ugly and unprofessional, with a disgusted look on her face. My other cousin went to go get the TV. It took a minute and she's asking several times again rude and ugly, "Are you going to get the TV" after we already told her. After that she goes to get in the RAC vehicle and is mumbling something under her breath, my cousin asked her what she said and she called him a "redneck piece of **".

My cousin replies with, "I'm proud to be a redneck". As I dont know what she said after that I was looking for the remote to the TV in my living room (they were outside) then I heard my cousin say, "No, you’re not welcome here, get!" and told her if she didnt go she would have the police called. She replied with, "Go ahead call them" and left the property without the couch but with the TV. YES the couch was outside. We moved it outside when I told them to come get them the first time. Regardless their opinion of us is irrelevant and none of that should have happened. They should have done their job and left. Not stand there and be rude and unprofessional.

Life happened, and I got behind. I called and spoke to the same general manager who professed a desire to work with me. Refer back to Lesson #1, section 2, about getting things in writing, because I didn't. For a short time, they did abide by our verbal agreement. I'll give them that. Then the salesperson who originally wrote our contract got promoted. This salesperson had expressed an interest in gaming, and as a result he had my cell number. As soon as he was promoted, he began using this knowledge to harass me about payment despite the agreement we had. LESSON TWO: The staff are not your friends. Ever. So don't give them additional information that they can later use to harass you further.

This gentleman (a euphemism I'll use for now; other words would be censored and unprofessional) began to insult my spouse and myself, threatening to personally throw us in jail for being deadbeats and all around horrible people... For being two weeks behind. Jail. For two weeks. Here's where we are probably in the wrong: we told him that if he came onto the property he'd be arrested for trespassing, and if he wanted the items he was welcome to take us to LESSON THREE: They can't throw you in jail. They can't call the cops and have them arrest you, or force you to give them their items back. Police are not debt collectors. They CAN, if corporate allows it, attempt to file criminal charges for theft of rental property, but corporate doesn't approve filing in the majority of cases.

They CAN take you to small claims court seeking a writ of replevin, which entitles them to bring a deputy out with the court order to search the area you habitually reside in for the property on the court order. They did take us to court, and we didn't make the hearing because I was laid up with a severe migraine that day. They called the afternoon of the court date asking us to schedule a pickup. I welcomed them to come with a deputy and a court order, informed them that the call was being recorded, and they hung up. The days went by. I kept expecting them to come out with a deputy. They never did. The day before Thanksgiving of 2016 came, and my spouse and I were at the local grocery store. As we walked in, the same employee who'd started this harassment stalked up to us and started yelling about how he was going to throw us in jail, that we didn't ever pay a dime, and over and over about us being criminals.

I was proud of myself - I told him only to get away from me before I felt forced to call the police for stalking and harassment. My spouse and I walked past him and he FOLLOWED us through the produce section, yelling his fool head off. I got an employee to get the store manager. The RAC employee was gone by the time the grocery store manager came, but he said he'd heard enough and that he'd throw the RAC employee out if he saw him. When we got home, I looked up the court case. RAC had won a default judgment for $100, not the replevin they'd tried to convince me they had.

They were planning to double dip. LESSON FOUR: Check your state laws regarding your rights in small claims courts concerning RTO transactions. Most states only allow recoupment of fair market value, not the hyperinflation that these companies charge. I AM NOT ADVOCATING NOT PAYING YOUR BILLS. One should meet obligations. That goes for companies, too. Don't let yourself get screwed over. Don't let them threaten you.