Rent-A-Center Reviews

The supervisor of the store and the woman underneath her I've dealt with for years incredibly just rude and fake and do not care. I've dealt with Rent-A-Center and all for 20 years, but 15 of that was from Brunswick store. Then the site went down the other day, and they actually told corporate I was lying, that shocked me because I wasn't. I will absolutely never ever deal with them again. Customer service is a job you choose; if you don't like it, don't make everybody miserable along with you, and I'm not exactly sure what the goal is. If they almost are trying to be mean girls but too old, I don't get it. I really don't, but I would never walk foot in that store again ever after someone who's there for customer service calls you a liar. I never even thought to screenshot it.

I have been a Rent-A-Center customer for over 30 years. Today I call and told them I needed to change payment date from every week to every two weeks because I changed jobs. They wanted me to pay double price to switch. No I can work with you till your next pay day. Very rude and just asked if I wanted to schedule a pick up for my items. I would not recommend nobody shop at rentacenter. My items will be returned and after 39 years will no longer deal with them or send anybody else their way.

They are bad. They put payments on different accounts. You fall behind or are late they call and come to your house and threaten to call the cops on you. And then come take your stuff

As someone who works in operations management, I understand that every company has policies and that not every customer interaction is easy. This review is not about Rent A Center's policies or avoiding responsibility for a late payment. I accepted responsibility, paid my balance, and paid the applicable late fee. My concern is with how I was treated by Store Manager Melissa ** at the Carrollton, Georgia location.

The Culpeper store is horrible absolutely horrible. I’ve dealt with them for a long time and I have paid off a lot of stuff and I got a few things recently and unfortunately work has gotten slow so I couldn’t really stick to my payments like I want it to. Instead of them being nice about it Blake was totally rude. The store manager he called me a dude and I’m not a dude. I’m a ma’am. He turned around and refused to work with me anymore so I filed a complaint to speak to the district manager Ryan ticket number ** and to date I still have not heard from him, so I hope the corporate sees this and reaches out to me because this is absurd.

I filled out an application, got approved, paid the first month, and they set up a date to deliver my TV. They never showed up. I called them; they said I had to be on auto pay in order to get my TV. Really bad service; wouldn't recommend Rent-A-Center to anyone ever.

I was supposed to have a refrigerator delivered today, then they changed their mind saying I had to submit another payment. They're full of shit. Why change payment amount after I had already submitted a payment. I don't recommend rent a center to anyone.

I just wanted to leave a review for everyone can know. At first they seem all nice and sweet, but that’s how they get you. I highly would not recommend this company to anyone but more than ever. Don’t go to the location in Allentown. Trust me. It’s not worth it at all. I had a situation where I was two days late on my payment due to my car being locked. The payment didn’t go through so they thought it was OK to send someone to my house and start banging on my door and my garage. I have my ADT system set up.

Great customer service. I won't rent from anybody else. The manager is great person to deal with.

Great Customer Service. Neal & Gabe Very Patient Workers. Treated Me And My 3 year old with the upmost respect. They moved in my couch and bed frame and dresser and set it up with in 20 minutes. Thank you for your hard work. Very Recommended.

Absolute ridiculous service! The amount of excuses they cannot get a tv into an apartment? How pathetic!!! So how did the rest of the furniture get in the is twice the size of the tv!!!! Absolute pathetic service! And the "assist manager" has a super big attitude!!! I would like someone to contact me please, someone who does not have an attitude and can solve this and then I must wait days for a refund! Ridiculous!!!

The Manager GG was mistakenly ridiculed on my email page through AI generated corrections response. Anyways I've had the Greatest experience doing business with RAC and g gig, that's been overly gracious by allowing me a extra couple weeks to pay my bill, I thank you guys... Miss ** you are a real gem. Thank you for making me keep my word. Only if I'd have been two years earlier... The store is in Panama City, Florida on 15 Street.... Thank you, guys. See you soon.

John & Kenney were fantastic. Got me set up in about 10 minutes tops for a complete bedroom set. Their customer service skills are above expectations. Do not hesitate to get started.

I rented a computer about five or six months ago, and it broke down approximately 17 days ago. I requested support, they came but didn't take the computer, said they would return the next day, and they didn't, so I had to take the computer to the store myself. I messaged the technician, and he was very helpful, but then there were complaints because I pay for insurance for this computer, and the company guidelines state that if you pay for insurance, you are entitled to it.

Very poor customer service. Nearly threatening language like "It would be in your best interest to." Collection tactics teetering on the edge of being illegal. Especially if there are no trespassing signs in the yard and no soliciting signs. Our county has an ordinance that specifically says if there is A sign that says no soliciting and no trespassing they are not to knock on the door.... period.

Bad Behavior on workers and Management. Overpriced items just to make Commission for themselves. Don't want to work any thing out when you lose your Job. They keep showing up at your door. Find a lawyer and you can sue them for Harassment Charges.

The new manager at this store is very rude and does not have good customer service skills at all. Please don’t go to this store, they are very unprofessional. I was 2 days late, which I pay my bill all the time. They came to my house banging on my door hard which made my neighbor think someone was breaking in. She called me and told me they was ringing my bell a lot and banging on my door, screaming my name out, calling reference, talking about they about to put me out just lying, they treated me as if I don’t pay my bill. Woke my neighbor's sick mom up off, put her to sleep. Please don’t shop at this store, my neighbor calls me like why everytime I get paid, I pay my bill. DON’T SHOP HERE!!!!!

(508) 580-1538. Ask for ** or Manager. You won’t be disappointed.

I am writing to express my profound bewilderment and frustration regarding a recent financial transaction with Rent-A-Center. On March 6, 2026, my refund, initially valued at a modest $129.32, was inexplicably canceled by the company. Seeking immediate clarification, I contacted Rent-A-Center to understand the rationale behind this cancellation. The lack of transparency has left me feeling disoriented and thoroughly confused as to why a business would choose to void a refund that was rightfully issued.

I’m been dealing with Rent-A-Center for the past 20 years. Never had a problem. I brought a mattress that takes 4 to 24 hours to inflate. It was damage. They told me they don’t take mattress back. They was going to bring me another. The day they came was 4 pm. They wanted to take the mattress back and leave a new one. I go to sleep early. Never had a problem. No communication. The lie to us. I would never go there ever again. Is the one on 625 Wolcott St Waterbury. The manager Lloyd ** is terrible.

I am done with Rent-A-Center in Hickory off Hwy 70. I tried my best to explain to that woman Amy about something that someone stole off my property couple days ago. I tried get the report from the cop. They told me Rent-A-Center has to go get the report and all that woman could say is it’s my responsibility which I understand I have to pay it off cause the deputy explained that to me. That's not a problem. Will be paid for but I explained to her at Rent-A-Center in Hickory that the deputy I called today told me y'all have to get the report. I can't cause y'all are the victims. Then I explained to that guy other day that I am going to be in the hospital Thursday for my surgery then they taking my gallbladder out. He said he understood but the woman called me about the report a while ago. Said she didn't care about me being in the hospital. Come to her office. I can't my gallbladder.

** from 106 N University was great and very fast at putting up our bed and sheet. I will recommend anyone to go to their to the location to get anything that they need.!!

I have been waiting a long time to write this review so hear it goes. I had rented a computer from this organization. It was working fine for a few months. It stopped working all of a sudden. I take it into the store I was renting from at the time and they said they will send it in for repairs. I get a call that it's ready for pickup. I go in the store and try it out, it was having the same issues. They send it back for repairs. I get a call the second time that it's back in the store. I go the second time, same issues and they send it back. I get a call for the third time, and you guessed it, it didn't work again. This happened multiple times. I was tired of playing these games with them so I decided to save up my money and purchase a brand new computer from Best Buy. Purchased the Best Buy computer almost six years ago and it still works fine. Moral of the story: Avoid ANY RAC location in the entire world.

If I could give minus stars I would! I got living room furniture, reclining couch and loveseat from the Crafton, PA store. A few days after receiving the furniture my husband noticed that the couch had a been torn and sewed back together. I immediately called the store and spoke with the manager Randy. He advised he would schedule one of his staff to come out to look at the couch. That took almost a month and several calls. After it was looked at Randy advised me he could order just that piece for replacement, I agreed.

I have tried since July rent from my local Rent A Center. Even though I have been approved and rent within my budget the women there cancel my orders and refuse rental to me. I have never rented from there before. So there is no reason at all for them to deny me. When I do speak to them they are very short, rude and hateful to me. They leave me in tears. I called another rent a center but I'm not in their delivery area. But the girl did tell me that the other store is franchised and they get to pick and choose who they deliver to. This is all so unfair to me because I am in desperate need of a washer and dryer. So they are discriminating me and there is no reason for it. Someone please help. Because customer service laughed at me when I told them that they the store had left me in tears.

This company should be illegal. They are a huge rip off over charging for crappy, used furniture. If you are late with a phone call to let them know, they harassed my landlord, my mom, and ofc me at work. I paid them but returning their crap. Don’t get involved with this company, trust me!

In December on 12/8 I called in to make a payment and at that time requested the items be picked up as I was moving out. They were being returned to the store and therefore only a partial payment was authorized and acceptable. Your store employees scheduled pick up for 12/16 as that was the soonest available and prior to the 12/20 move out date. Upon arrival I questioned why a full payment was taken and he said he wasn’t sure and would address it when he returned to the store. I called in and spoke to him again this month and he now says “ well it’s been over a month I can’t do anything about it now”. Absolutely NOT. I asked for the corporate contact information he says well let me see what I can do and I’ll get back to you. It has now been over two weeks with no communication and no return of the 2 week overcharge. I’m glad to have switched stores now and have had no issues since

I have been a customer for years and have never even been late on a payment. I recently sent a computer back that I never used. I was told they would credit me some of what I paid. Well, as before they did not. When I called they said… oh that will be applied at the end of year payments. This happened once before and I never saw a cent of it. I will probably go with someone else next time.

Williston North Dakota RAC is unprofessional and decided since I returned item they said I can’t rent from any other location. When was delivered I had to hook up and put in house as they were unable to common sense really is not so common. When picking up they were mad cause I my self moved inside but their two staff could not even do it and then left hookup from washer unhooked and left incorrectly causing hundreds in water damage. I would go to Aaron’s are a trustworthy company. The manager here is not doing your business well.

I had the worse experience with Rent-A-Center. First of all they false advertise by saying you can pay $10 for the first week which wasn't true. Still had to pay more money before I can pick up my item which wasn't told to me before I filled everything out and paid but that wasn't the biggest problem!!!! I called the store that the agent online told me to call where he put the order and the manager (well he told me he was the manager and turned out he wasn't) told me he was gonna send me everything on my email to fill out and they would have my item ready to be picked up today. (Mind you I live in Texas and was trying to get a generator before the big storm just in case the lights got knocked out).

The absolute worst place to rent from. Furniture is not even worth the price that they're charging. Miss one payment you'll see what it feels like to be harassed. Threatened and everything else. I would not recommend doing business with Rent-A-Center located in Newnan Georgia.

I would never rent anything from Rent-A-Center over on Staples Road in Frankfort, Kentucky, they are a bunch of thugs that came and got a PlayStation for me and gave it back to them and had one of the employees to threaten my life. I'm going to file charges against this man for doing that. And I'm getting hold of customer support, I'm going to have him fired and I'm going to have him arresting, I will make sure he loses his job, and I'm going to make sure the rental manager loses his job because he knew about it and didn't do anything about it

This is my third purchase with Rent A Center. From Ric and Carol Ann to the delivery drivers, they were all exceptional. They understand my finances and always put me below my price range to help me out. They are patient, kind and extremely helpful and understanding. The drivers went through a lot today with a muddy backyard and a couple other unforeseen issues and they just smiled through it, and never got frustrated. I can not say enough good things about all of them. I was surprised to see negative reviews and it reminds me of how easy it is to only post negative experiences. Please give them a chance. They are worth it. Thank you rent a center for helping me again. I will be back

Bunch of crooks, liars, scammers. Garbage service with garbage merchandise! Don’t take them at their word! You they will cheat you!! Lie and waste your time! Don’t trust them! They are full of crap!!!

I have been a reliable Rent-A-Center customer with a strong payment history and a record of fulfilling agreements early. My experience with the Linden Avenue location demonstrated repeated failures in professionalism, transparency, and delivery accountability. After submitting a service request under the Benefits Plus/Liability Damage Waiver protection plan, I was assured more than once that any repair or replacement would continue under my original payoff terms. Instead, I was presented with a new agreement totaling $1,064.84 without proper disclosure or explanation. This was nearly seven times the remaining balance of $153 that I was prepared to pay to complete ownership.

Multiple times these people are told to take payment out of my mom's account in the beginning of the month due to her income and wtf do they do? Try to process it in the middle of the month when the rest of her bills already came out. She lives with me and my children, next thing I next my house is rudely being stalked by their ignorant workers. I try to be nice but Idk how much how more I can take before I snap. They say they will work with you but the consistent phone calls and house visits makes you feel like your on probation.

Horrible customer service skills. They don't listen when you ask them to reschedule a pick up.. The staff is mean when they deliver. The corporate offices don't care how these people are treating customers. As soon as my TV and chair is paid off this relationship between is over. They lost my business. They are a mess..

Victor was very nice and respectfully and even pulled the old washer out of the way and showed me how easy the washer was to start it. Thank you. He was very nice and he was fast with the installation.

I have never been so mistreated in my life. I WILL NOT allow any Rent A Center employee in my home. If they are from my local store they are forbidden from entering. I have been threatened with physical violence, I have been threatened to have all my stuff be taken out of my home and repo'd by the store just because I was a day late on a payment that should have been changed at the date of the contract to the 1st, and they haven't.

My old recliner broke at 510 am. Rent-A-Center gave superb customer service. Finding me a new recliner to have by 430 pm that very day. Rent a center Attleboro, Mass takes care of their customers and they have 5 star employees too.