Rent-A-Center

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Consumer Complaints and Reviews

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Satisfaction Rating

We have rented from rent a center quite a bit. Few glitches here and there. But when the big issue came up to fix some faulty furniture they have done nothing but give us the runaround. 3 months waiting to have a faulty bed frame fixed and faulty dining chairs. We have paid it in full and have continued the parts plus service to have the items covered. They never give you the same answer twice. We ordered the parts. They will be in on Thursday. Wait and wait and surprise. 10 days after that still not in. Meanwhile I have an entire bed frame/headboard and footboard sitting against my bedroom wall. I have small children. It is not a safe solution rack to leave this like this. When someone gets hurt will you cover that? Probably not. Can't get you to cover the stuff and service I pay for. Never again!! Worry free?? Not for the customer anyways.

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I have been dealing with these folks for nearly two years and have mostly been pretty flawless. As of May 2017, I experienced an unexpected career change. This messed up my payment schedule for a couple of weeks and, honestly, money was tight. My mother and I agreed to go half in on some furniture that was needed for our living room. My mom stopped giving me money and made my situation worse. But, I still managed to make payments. I fell behind by a week and agreed to pay on SATURDAY because those are my due dates. I told the man (Jay) on the phone I would be in on Saturday - even had him read the info back to me. I hung up thinking it had been squared away.

Friday rolls around and I get four calls (no voicemails) from an unknown number - something I brought to the manager's attention with no resolution. (Don't call me from an unknown number and expect a response. You won't get it.) I called them, realizing this may have been them and I'm accused of making another late payment. I politely explained I would be in on Saturday as scheduled. Store manager says, "Nope, you're due today." I explained AGAIN that my payments are always due Saturday. He shoots back with, "Well, then you're seven days late. Six days late is better for us." Miss me with that, I don't really care what's better for YOU, considering I'm the one who had to make the arrangement.

He eventually gave in and moved the date to Saturday like it should have been all along, but he proceeds to grill me on my pay schedule (which was explained to him three times.) I understand they want their money, but the fact I've been a loyal customer almost two years apparently has no impact on them. This is my first time EVER being late and I honor my commitments.

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I have had a wonderful experience with the Rent A Center in Morehead KY. They have the utmost respect for their customers. They go out of their way to do anything they can to help you. I would refer my friends and family to them because of how they treated me since I have been a customer.

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I rented a 49 inch TV from RAC. First... They didn't deliver it in the day they said they would, called me 4 days later to reschedule. Then I get the TV, and miss one day and they're calling and threatening to take the TV AFTER ONE DAY. So I make my payment. Next month rolls around. THE DAY of my payment they tell me if I don't immediately pay over the phone they're coming to get it. I find out they charged my card TWO times, which I went ahead and said okay, it'll keep me paid up. So all of a sudden they start calling me again, I told them to come pick the TV up. When they were here trying to get the TV, they would stay for about an hour just yelling and banging on the door.

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Rent-A-Center in on High Street, Pottstown 19464 trying to use people that have low income. They are coming to job saying nasty thing like you got put out your apartment, are your car was repo you can't pay rent, you fat, you **, you have big nose, are you way far behind on payment when it alone a day later. They come to home, wait outside, sit in truck, follow you to gas station, McDonald's, subway, Giant Supermarket, doctor office. They try to follow use in traffic with kids like the cops or repo man for one day late. They bring your furniture to home damages, mark brokering wood, say they would fix it. They been say stuff new when it's used. They just put some paper over it. They why the bed bugs are happen. They have former worker that from Aaron's Store then they work for Rent-A-Center. Are you seen them where you live or at your kid's school or other place? Then when they come for you it real easy for you to get that **. You know where they be fool.

They call my this week. The new manager Michelle call 30 in one week saying she going to tuck us up. She sick of us for one day late, now a week late. She taking us to court three week. We going to jail. She going to shoot us and my wife is disabled, and her father is about to pass away. When we was later I would pay them two week or three payment and they keep changing people payoff amount so get more money when it been paid off. A new mattress would not pop and crack when you sit down, up, get up or try make love to wife.

This some bull Pottstown, PA. Have some bull with them for anyone that is near of a payoff with them. Stop taking their calls. Make no more payment to they stop all harassment. If they do then go to a different store, make back payment or pay online, if I was you. See what they gone to do. See if they take you court. Call cops so you can fight for rights. It's time to fight back. No court will take their case... huge don't like them courts. Not they best friends. Laughing cops won't help them. P.S. Don't give them your real address or family number or your real job.

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The Rent A Center on Glenwood in Raleigh NC has to be the worst yet. I never will go back there nor refer anyone to them. Have been a loyal customer for some time now. Even went back... But after today I will never ever go to them again. This was my first time being late. Was going to pay this payment as well as late fee as well as the next payment to keep me on track because I'm almost done paying my furniture off. When I explained to them my situation they had no remorse.

Mind you I have been a very loyal customer for some time now. They gave me no option other than picking the furniture up until a payment was made. So I then told them to keep it because you can clearly see no matter how long you been a customer with them or if you made every payment on time... They don't Care about anything... But that's water under the bridge now. I know to go to Aarons the next time I want to rent anything or just buy it right then and there because this all was very uncalled for and my money nor business will never be a Rent A Center again. Do NOT GO THERE. MANAGER NAME IS LEO.

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So I seen their advertisement for the Samsung phone. I thought it was decent and I needed a phone so win-win (so I thought). I had the phone for a few months. When I turned my phone back on one day the phone wouldn't let me in. And this wasn't a forgotten password on my end either. So I figure it's a Samsung phone, I'll call the manufacturer, they'll walk me through resetting it. So I do that. Samsung workers tell me that they don't make that phone; say they have never heard of it. Now why would Rent-A-Center be selling knockoff smartphones with the Samsung brand on it and think no one would know? Another thing, it's funny how they have no problem taking your hard earned dollars but when it's their fault they think a store credit will do justice. Not cool.

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I went to Rent-A-Center in Dublin, GA on April 28, 2017 and paid $40 down for a queen bed set with the rails and they promise to have it delivered to me on April 29, 2017 between 1-3 p.m. So 3:15 p.m. came they hadn't showed up yet so I called them and the man name Tony answered the phone and said they where in Ridgewood trailer park. They will be to my home by 4:15 p.m. I said okay. Next, 4:15 p.m came still no show. I called them again and Tray answered the phone and told me that he had to go and find some boats from Home Depot and they will be to my home by 5:15 p.m, which they close at 6:00 p.m. on Saturdays. So final 5:15 p.m. comes Rent-A-Center still hadn't showed up. I called them one final time and they tell me they have to find the truck they will be to my home by 5:40 p.m. So 5:40 p.m. comes still no Rent-A-Center has showed up.

I called them one more time and they tell me they are loading up the truck now and are on their way to our house so 6:00 comes, 7:00 comes no Rent-A-Center so I get in my car and drive to Rent-A-Center on Veterans Blvd. and the ** are closed. I would recommend no one no dealing with Rent-A-Centers especially in Dublin, GA. Yes I am pissed off bad because no one gets my money and don't give me what I have paid for. It doesn't work that way. I am going to call them Monday morning May 1, 2017 and tell them they have 3 choices. Bring me my damn bed, give me my money back, or I will take a civil action out on them. The people at this Rent-A-Center is full of **. If I hadn't made a payment they would have been to my house.

This was the 2nd time I had deal with them. I paid for a air condition from them, but I had a tablet from them in the past and only missed 1 payment of $20 and I told them I would bring them the money by 6 p.m. and they was to my house within the next 15 mins and I gave them the tablet back because you don't run me down for $20 little damn dollars and when I need services you put me off. So I went to Walmart in Dublin, GA and buy me a 7 inch tablet for $63 cash and it works better than Rent-A-Center's did. Stay away from RENT-A-CENTER IN DUBLIN, GEORGIA. THEY ARE CROOKS! TAKE MY THOUGHTS. IF YOU GO TO THEM YOU WILL REGRET IT!

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I first started shopping at Rent-A-Center in August 2016. From that time I got items that I needed for my apartment. Well first a tv. I had a great experience, but then I started getting stuff for my apartment that we actually needed like a bedroom set and a couch so we can have people over. Well my paydays were every other week, which started adding up to a lot. They told me that they can bundle things where you will be paying longer, but it will be in a comfortable price range. So it dropped from 576 to 320 every 2 weeks.

Well recent I went in there and there was a new manager, very rude by the way, didn't care, about anything just likes taking your money. He's met me before from the other manager, and was nice before but this time very disrespectful. He told me that the other manager will no longer be working here and I have to pay the 576. I looked at him and told him "y'all fitted a plan that will work with me and now you don't want to work with me." Then he said the person working on my account was a sketchy person and I told him that "if that was going on behind the scenes then y'all should of been watching. You don't take it out on the customers."

Well I had them pick up our bedroom set and living room set and then 3 days ago I told them I didn't want the tv because I should be pay 240 for a tv and a PS4 every 2 weeks when I still owe 2500 on the tv and 788 on the PS4. I'm frustrated, because the way they treated me and on top of that said it was my fault. The customer is always right and if you've never worked with me before don't blame me because I've always paid my stuff on time. So they never came to get the tv like they said. It's been 2 days now and if something happens to it it's their fault not mine cause they still haven't came for it.

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I got a washing machine from a Rent A Center in Amarillo TX. The first one I got I had to send it back several times cause it stopped working. After the 3rd or 4th time sending it back I decided to switch it out thinking I just got a bad washer. So the new washer is not working after the 3rd or 4th time sending it in. I'm getting really frustrated that I'm paying all this money on washing machines that do not work correctly. They never tell me what's wrong with it. They just bring it back. It works for a few weeks and it's out again... On a good note the employees at this Rent A Center are awesome and very friendly.

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After hurricane Mathew hit and I lost all my furnishings my funds were limited to refurnish my new apartment. I scanned the yard sale post for items and was pleased to see Rent A Center selling 32 inch T.V.'s for 100 cash. The manager Chad had 4 up for sell and when I arrived was pleased to get one.That was Dec 12th. I have receipt. Worked great for a month and a half and woke up one day to find huge white line going up middle of T.V. so I call store only to be told. "I don't know what to tell you and I can't do anything for you" so I had to swallow the loss of $100 after the loss of my belongings?? Really sucks this guys allowed to do side deals pocket money and screw you when it's worthless. So upset. That was our only T.V. I'm retired, disabled and on a tight budget. I've used Rent A Center many times back in the day, now they're just ripping people off with repoed stuff and pocketing cash. Shame on them.

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I paid this item less than a month. The first when they brought me was it used when it had a big dent which did not bother me had it worked. It did not work so they brought me a new one and it worked fine the first week and I want to use the next day and then it started making a funny noise. Also in the meantime we found that the wheel was broke on the washer that they had brought me which was used and not just the real but the whole bracket that holds it on. Well that was another trip so now that we're having an issue now they tell me that they are not going to service this item and that they would refund my first month's rent if I return it. Get them to pick it up by the 3rd.

However the list that I sign says that I had 30 months of payments and that they are responsible for all service related matters and yet now they're not going to honor their contract. This happened at the Quincy Illinois store. The manager says we're not honoring the contract because we're losing money on the deal. It's not my fault their junk breaks down.

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A Horrible Place to do business with. My soon to be ex-husband choose to rent a T.V. from this particular Rent-A-Center, and after about a year or so we are going thru a divorce and he lives about 4 hours away and took that t.v. with him. I did not sign any loan documents for this t.v. so I am not a co-buyer. I guess my husband has not made a payment on it in 2 months. Well they keep coming to my house and I understand because this is the last address that was on the loan documents.

So Yesterday I was at an appt. and 2 delivery drivers at my door beating, not knocking, but beating my door for an hour according to my neighbor. They were beating on my door so hard that she could hear it in her house across the street. I had a crack in my door about 3 ft. long when I moved in but after yesterday the door split along that crack. I call them and told them again that my husband does not live here and I am going to press charges for property damage and the manager told me that my ex still lives there and they seen him leaving that morning and that was not true because he had not been in this house for over a month and the car they described is my car. Then he proceeded to argue with me and threaten to bring the police over to get his merchandise, so he pretty much called me a liar and told me he was watching my house and he does not cared if 2 men were at my door beating on it like they were trying to come in to hurt somebody.

Then he lied and said that I was a co-buyer on the contract (not True) and I need to give him his stuff back. So I waited for them to return with the police as he promised and nobody showed up. I called the police department to see what I can do about my door, and I was told that I could not press charges for the door because it already was cracked and it would be pretty hard to prove that they damaged the door. These people are not even smart enough to know that you could receive business by word of mouth and I will be sure to tell anybody who will listen to not purchase anything from rent a center on E. Galbraith rd. Cincinnati, Ohio and because they made such a big production yesterday at my house I am sure that word would be spread by them too. If you live in this area do yourself a favor do not come in contact with this store or the manager his name is **.

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The store #529 located at @ 4450 Forest Hill Blvd, West Palm Beach. DO NOT TRUST THIS STAFF! I made a payment by phone and they saved my card info. Out the blue weeks later I see a charge on my account for a payment that I didn't authorize. (it was due that day and they just helped themselves to my info and paid themselves) Meaning, someone wrote down my card info and security code and I am not enrolled in Auto or renewal payments!! Creeps! The protocol should've been to call for payment, or if payment becomes past due retrieve their merchandise!! This happened before and I spoke to an agent asking that they remove any written info about my bank account and that I alternate payments between my bank card and credit card, they had no right or permission to process any payment on their own free will today as they did.

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A RAC box truck hit me from behind two weeks ago. At the scene, the local manager promised to make things right. Two weeks later, after a dozen phone calls with their insurance carrier, their regional manager in Plano, and now their appraiser at Sedgwick CMS, no progress at all towards getting my truck fixed. Will need to go the legal route through an attorney to get my truck fixed. A business managed like this wouldn't receive a dime of my money. Lotsa luck dealing with these people.

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I have ONLY had an account with Rent-A-Center for a month. I was very nervous about doing with business with them because I had in the past and it was very unpleasant experience. I rented a small couch from them and set up for the auto pay to have all payment taken out of my account directly. The first payment came around and fell during winter break so I was away with my kids. I received several call from them stating the payment did not go through. The store charged my card 6 times, however according to my bank 2 of the payments were charged. I called the store asked to speak to a manager, they refused to put him on the phone. I called the corporate office and filed a complaint. I found out that the store never was suppose to charge my card that way. I was supposed to have set up the card and would have received an email when charges were made.

When I finally returned from my vacation I found notes on my door and my neighbors' door stating Rent-A-Center was there and wants their merchandise returned. They posted the flyers all over the house, it was extremely embarrassing. I now plan to escalating this as high as I can and I now want every penny I put in that store returned and for them to take their products back.

I am not comfortable with them having my information. I am requesting my card information be destroyed and will be closing my account and having the bank re-issue me a new one. Rent-A-Center in Jamaica NY on Merrick is very dishonest and I don't recommend anyone doing business with them. My complaint number is **. I have not received any call from the district manager Ramon. The person who posted the flyers on my neighbors' door is someone named Rob. The complaint was filed on Feb 23 and updated on Feb 24.

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Yes I rented 2x from them. They yell at me all the time. They wouldnt work with us, we asked for 1 a month payment. They made it 1 a week payment. We asked every other two week payment. They give us 1 a week payment. I told them over and over we had it set up to every two week payment. They wouldnt change it. I was 9 days late. They were harassing us. While working they get mad if we dont answer their calls. When we are at work we can not use our phones. They interrupt you while talking.

They dont care! I HOPE THEY GET NO CUSTOMERS. I HOPE THEY GET SHUT DOWN. They talk bad about other companies like Aaron's. So people can come and get harassed by them. I tried to make a payment. What online said 59$. They said in store 75$. I told them Im going by what only is telling me. Otherwise they dont know how to do math or calculate days. I would not recommend it. SAVE YOUR MONEY AND BUY YOUR OWN STUFF or you will get notes all over your doors and lawn. Or they will try to bust down door and get it.

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My experience with Rent-A-Center in Euclid Ohio is absolutely poor. The store manager Don and Dimitri they have absolutely unacceptable, unprofessional behavior. Their record keeping abilities is unacceptable. I was forced to double pay on my lease agreement for washer and dryer because they could not keep proper records. I had completed my payment agreement in July but was forced to pay an additional two months because they failed to keep proper records. Not only was my experience with Rent-A Center an absolute disaster, I learned that Eagle Rental has the same or better products at the same or lesser prices. I would advise everyone to please go to Eagle Rental before going to Rent-A-Center. You will be sorry if you ever do business with those THUGS.

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When I first started dealing with Louis at RAC he was such a nice guy. Now that he left there are a bunch of ghetto ratchet people in there that don't know what they're doing. There is a Martina in there who never takes notes to the point the employees keep harassing me. I called an employee to let him know that he needs to stop calling me because I scheduled a pick up day already and that should've been noted, then he hangs up on me. Called again, another employee answered and started screaming at me and being rude not bothering to understand what was going on or tried to help. They have no regards for people, they don't take notes, they love to harass!! At this point I don't want anything to do with Rent-A-Center.

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I am DISGUSTED with Rent-A-Center in Fayetteville NC on Bragg Blvd! An employee they had working for them, got my address off my invoice and showed up to my home at 11:30 at night!!! Not only that. They have tried to enter my residence when I am not home and my roommate told them to beat it! I have many other LEGAL issues against the store and have told them and corporate to no longer contact me since they filed a claim against me!!! LEGALLY they can NOT contact me once a case has been filed! It is in the court's hands at that point! I get between 15-20 calls a day from them, and fear for my safety from the people who work in that store! Not only that, they have sworn and threatened myself and my roommate. When the DM calls me she calls from a private number she admits is her cell phone so I refuse to answer her calls because they are not recorded! I am SO over Rent-A-Center and I will be filing charges against this store!

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I am a master at arms in the US Navy and have just returned from Bahrain. When I made it home my wife had a recording of a conversation she had with a manager at the Rent-A-Center in Saratoga Springs NY. After listening to this recording I almost couldn't believe what I was hearing. The manager of this store (Jason) was more disrespectful to her than I have ever experienced or heard of someone experiencing from the employee of any company. This attitude was over her wanting to pay for 2 weeks when we owed 3. Not only was he demeaning he even raised his voice at her more than once over the 30 dollars that she stated she would pay the following week.

She proceeded to contact customer support who told her not to worry about it and that a general manager would be getting in touch with her the following Monday to work it out. When she called Jason back he told her he does not negotiate and claimed that she was lying to him and they could call him and tell him themselves. And proceeded raise his voice once more and tell her that she should know what her bills are. He then told her that he didn't care if she had a ticket number from customer care he was going to take the television. I have no problem with this company taking their television, that was part of the agreement but there is no reason to show the kind of disrespect that this man showed my wife.

It is a great feeling knowing that while I am in a terrorist filled anti American place like Bahrain serving our country so that people like Jason can stay here in the comfort of their own homes without having to worry, people like Jason back home are treating our spouses and families like trash. The men and women who are trying to hold themselves and their families together without the help of their spouse while at the same time being terrified that their husband or wife may never make it home.

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I bought my children bunk beds. We are now moving and can't get the beds apart. Have been waiting 3 days for Rent-A-Center to help us. They keep saying they are coming and say they are too busy when we call. It's pathetic it's on us if we mess them up and even more pathetic we have begged for help and can't get any but if we was late on a payment they would sure be here to take them apart!

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I have few things rented from Rent-A-Center. I had been late paying sometimes but when I call to mentioned when I'm paying Martina store manager from Dudley Square Boston mass takes things so personally she never write or note things. I end up getting a call or having someone knocking at my door telling my business so that my neighbors would hear it. Martina had the worst manager skills. She's always arguing with customers. Rent-A-Center have the worst customer service ever. They're rude especially Martina. She had offended me few times when I only call to request later payment. I'm not stealing their stuff just paying it late. It seems that these employees are trained to intimidate and harass customers. Technique is the worst. Someone out to teach them true customer service way. They are the worst.

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My washer and dryer are due to be delivered tomorrow, so I have no input on delivery or product condition. The lady I have been speaking with is Leresa. I have never had such a great experience dealing with anyone businesswise as with her. She was the most courteous person I have ever had the pleasure of dealing with. Not sure who reads these reviews or what comes from it, but this particular employee has made my experience with Rent-A-Center top notch before I've even received my appliances.

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1 week again my husband’s uncle died so we had to leave town. My husband was 3 days late on a payment of a TV which he called and told them he would be by Thursday when we got back in to town. They sent a detective to his work over being 3 days late after they spoke to him saying it was fine. This is the most ** runner company with the most disrespectful workers. My neighbors called to tell me while we was out of town they came beating the door down and beating on their door waking their 2 month baby knowing we was gone.

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2129 Farm to Market 1960 Rd W, Houston, TX 77090 -- do not rent from this center most definitely or any other center. They are rude, disrespectful, fraudulent, and not worth the headache. They talk to you very bad and they harass and constantly call you 24/7 7 days a week. They switch up management every 30 days. You don't have the choice to set your payments the way you want. They keep you on weekly payments then get mad when it's not on time. They come to your house for being 1 day late. And they knocked loud and long and just are very rude. They hang up in your face when you're trying to discuss your issue. Just don't rent from here or any location. Go to Aaron's.

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At first I must admit everyone was nice at the beginning of the process but you can expect that when you providing business to any company and that's the way that you should be throughout the whole entire process but not Rent A Center. Customer service began to gradually get HORRIBLE from the store manager calling me asking me "Are you ready to get caught up on your bills" to an sales associate telling me she can't discuss with me why bill is gradually getting higher. I can say that I am supervisor of a call center and NO way would I handle my customers the way that Rent A Center handled me and probably handle their customers! I will NEVER advise anyone to go through Rent A Center to get furniture or anything else!!! I had to also get corporate office involved and they got me in contact with the district manager for this store but he believed his workers over the customer and the last I checked the customer is ALWAYS right.

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Rent-A-Center had my wife's phone number because I work in a location I cannot have my phone on me. Every time I couldn't get to make a payment before they closed (on the 1st of the Month, every month because I was paying monthly), They would call and leave very pushy messages on my wife's voice mail. I was done with these attempts at intimidation. Even the employee there when I rented the dang couch said he was happy I was back because I actually paid them. I was a bit late here and there but not nearly enough for them to be leaving unkind messages.

So I decided I am done with them! I went out, bought a couch, and with a U-haul I rented I drove THEIR couch back to THEM. One employee working there was great, the other one a rather large male with an attitude came back, I thought to help, but no he was on his lunch break. I explained that I'm a wounded veteran so I wasn't going to lift the couch, and I heard him making some comments in the background. I asked, "so are you the guy who tries to be hard ass on voice mails?" He said "well pay your ** on time!" I explained that I always paid. Maybe it was late but this last one the employee I talked to was supposed to take my payment to the first of the month. He told me I was good to the first, so really I was two days early. He called me a liar and said out of 400 customers I'm the only one they have ever told that to so I'm full of **.

So I called him some choice names back. He ended with "** you very much. Have a nice day." My wife just then pulled around and asked how it was going. I said "not very well. This jackass just told me '** you very much have a nice day!'" and then I turn around and he's in my face. I said a few more choice words about how I was thrilled to not have to deal with people like him anymore and he told me not to "bow up on him". I didn't back away so he shouted "don't put your hands on me" and shoved me, My elbow hitting the back of my U-haul truck. Unfortunately I also have PTSD. I snapped and got very angry. Luckily my wife was there, got in front of me, and kept me from doing anything I would regret. I thank God she was there but as soon as she told the guy to please let it go I have PTSD he got more aggressive calling me names, her names and threatening me.

I got in the truck, pulled around the front of the store, walked in, and calmly asked the employee at the counter who is the manager for that shift, for the store manager's name, that employee's name, and the store number. He told me I was the aggressor and walked into the back of the store, not to be seen again. Another employee was up front and he gave me the names and store number. My wife was able to talk to corporate to let them know how unhappy I am with with just happened.

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Employees are very rude and they make you afraid of them. They make it seem like if you are some kind of a fraud person. They do not help you unless you speak to management. You ask them to make a partial payment. They say no and ask you for a pickup time. They give you no slack, they call two or three times a day, they make you afraid to call them. I made a mistake by renting this TV and couch. I could have just went to walmart, put it on layaway and got the same TV and not get this everyday headache with Rent-A-Center.

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Paid in full for a bed to have deliver to my place. It arrived broken and requested a new delivery for the product I selected. The bed was paid on a Friday for delivery on a Monday. It is Friday and they have not delivered it. I had called the store, who by now block my phone. The store and chain are a fraud. I paid in full and I am to get my merchandise. They truly DO NOT CARE OR ABIDE BY ANY CONSUMER LAWS. If I could I would give minus 4 stars.

Rent-A-Center Company Profile

Company Name:
Rent-A-Center
Website:
https://www.rentacenter.com/