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I just used Rent A Center to order a new laptop over this past weekend. So far I have with a wonderful salesman named Thomas both times when calling our Syracuse, New York. I cannot wait to be a permanent customer of this company! :) KEEP UP THE GREAT WORK RAC EMPLOYEES!!
Spoke with the manager Maurice. He was very polite and extremely helpful to what I was looking for. Explain everything in detail and made my experience worth going to the store. I look forward to getting more products from this gentleman.
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Just wanted to thank the guys at the Laconia NH Rent a Center. My hubby and I tried to fix our dryer when it broke...no luck. When the bearing broke it bent the drum severely. Three children and six weeks from Christmas I can't exactly afford 300.00 for a new one. I had the dryer within 3 hours of calling. After reading these reviews I hope they are different here. I can handle many phone calls (I get 28 calls a day from my own family members that I ignore with no stress). The guys at rent a center were thorough and even helped us load the dryer into our car. No complaints so far but I have no problem updating if there is an issue.
It didn't take that long for them to get me through the paperwork. Really good customer service and the laptop that I got works like a charm. It's really good laptop. I love it and I have to say that I am really happy with it and I love it so much I am going to pay it off.
Rented a washer and dryer in February 2021 from the Prestonsburg Kentucky store. Called them on 7/02/2021 at 10:30am to pick up both the washer and dryer. I also told them that the washer was not working. Chris called me back and said they would bring me a new working washer, take my washer and fix it, then return to me. I told him no, just pick them both up. I still have the washer and dryer in my house. I've called every other day and am told the same lie. Also my credit card was charged for the month on 7/06/2021. The charges for the previous months were made on the 3rd and 4th of the month. Now they say they're looking into my refund. I will NEVER use them again or recommend them to anyone. Oh BTW, the guys in the truck are the best and they just picked up in the pouring rain.
Ok so my daughter rented a fridge and some lamps to use at our house from RAC, after a couple months she lost her job so I just continued paying, about 6 months later the compressor went out in the fridge, I immediately called rac and told them that I had another fridge I was going to use so was going to send this back and look for something else, they said fine. They come over weekend to pick it up, so I moved fridge to our porch/deck so all they had to do was back in and load it when they came, alas 14 days later they finally showed up and wouldn’t take it cause it now had bugs in it from sitting outside so long and pretty much told me I had to keep paying for a broke fridge that I was stuck with it. Anyways me and my family being 20 year customers were kind of shocked and will now be renting elsewhere.
My card was charged without my knowledge, ordered a gas dryer and on delivery day they say, "We don’t even carry gas dryers!" Still waiting on my refund 3 days later, absolutely the worst customer service ever, if you can understand what they are saying.
Furniture I purchased on the rent to own was damaged after only a few short months. The inspector came and said it was damaged. The store and district manager are no help. They were supposed to order me a new couch and this was supposedly done October 7, 2020. They claimed it was on back order due to Covid, however upon speaking to the furniture manufacturer and the main store Ashley said numerous times they are not this backed up and it should only have taken 2-3 months maximum for my sectional to come in, it's been 4 months and nobody returns calls. I contacted the corporate office, and the district manager and the head operating manager has not returned my calls. So, I am left with damaged furniture and a store I refuse to contact because of how awful their attitudes and unprofessionalism is and the upper management team has done nothing.
After submitting a complaint (one of the almost 500 received in 2020) to the BBB the RAC legal team responded with a letter that has to be seen to be believed! This letter is packed with so much misinformation I almost feel bad for the “legal representative” writing it! According to her, in the past 2 years I purchased 5 mattresses and frames from RAC and tried to get out of paying each time a payment was due! Yet when I needed a 6th mattress and frame the “exceptional staff” took mercy upon on me and gave me a mattress and frame for a courtesy period! 6 mattresses and frames in 2 years, they know I’m a problem customer so they give me a 6th???? This letter speaks such volumes to their commitment to customer service and satisfaction! Sincerely, please take the time to read it and see what this part time laundry mat attendant and part time small town paralegal submits to the BBB on behalf of the RAC legal team!
I got double charged off the app, showed proof to the store and the corporate building, and 5 days later, still have not gotten anything resolved, other than them saying they will look into it?! Not a good time to be double charging and not correcting. Yet this company still called and asked where the payment was ?! Just very unprofessional. The workers at the Union Park store Alex, and Pedro are very nice and trying to help, but I guess corporate is not to concerned with helping resolve this! One dissatisfied customer.
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