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I have purchased from Rent-a-Center for years and have paid off so much. The store owner even told me I was a green customer meaning I have good history. Well don’t know if he was just gaslighting or what. The company calls me as soon as they open their doors on the day I am due for payment. If I don’t answer they call and call and call back to back. I understand I have an agreement but give me time to get up and give me a chance to call you back. I can see if I am late but it’s the day I am due. Also every time I make a payment the amount seems to go up. I am supposed to pay biweekly and they switched my account to weekly and constantly harassed me for payment. I am over it.
I moved to a new apartment and Rent-A-Center moved my washer and dryer to the new apartment. The guys used my washer lid to move it around which broke the hinges. I tried contacting the store to have it replaced. My last payment was going to be processed within the next day or two. They wouldn’t answer the phone. Finally they answered and said they knew I was repeatedly calling all day and that I had to call back in a week because they were busy. I called back and they said they have someone come out to look at it. Never did. I called and they said there was never anyone scheduled to come out and no note. They forwarded my pictures to warranty services which got denied. It’s their fault my washer is broken. They need to fix it. The glass is popping out of the lid because of it.
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Maurice and I’m not sure of the other guy’s name that was with him did an excellent job bringing in my new new furniture. They help me set up all of the furniture in the house. They were courteous and very kind. By far the best customer service I’ve had in a very long time.
The store has roaches. The manager is disgusting and makes inappropriate sexual comments about young girls that come there. He calls customers names behind their backs. He post things on pls accounts to get sales without their knowledge. I was there on day and the manager had his hands by his balls in his pants then smelled his hands and without washing started typing on computer to take a payment.
The store manager is rude and unpersonable! In the world we live in today there’s enough stress trying to make sure you make ends meet and he does not care about the customer at all! I had issues with him when we first purchased in which continued the whole year and a half we had the product. Lost my job last month in which my husband agreed to pay the bill but he refused the payment saying he doesn’t want to do business with us. Not to mention the reason the account was “past due” was because of their employee not taking the payment properly. Very disgusted with the manager at this location and will never spend money here again. Will be posting reviews across the board so everyone is aware of how he treats people in a time of need! Also threatened to report the equipment stolen and get me arrested even though we tried to give a $200 payment until my husband could come up with the rest in a couple days! DO BETTER.
My husband has rented from Rent-A-Center for years buying living room sets, appliances too many items to list individually. Except to point out they took my stainless steel refrigerator for repairs which was high priced and gave us a loaner. So we thought. Instead they switched out the refrigerator for a cheap white one and didn't inform us it ask if that was ok. While trying to get that taken care of we asked for repairs on a washer we purchased. Their repair man came in diagnosed the problem. RAC came in got the washer and sent it for repair. They brought it back still not working. Their guys came again and got it but didn't turn off the water when they removed the hose. Did about $3000 dollars worth of damage to my house and refused to accept responsibility for the damages.
I had just had brain surgery and was on restrictions and still had staples in my head and had to clean up the water they let run all over the place. It ruined my bathroom! And RAC's insurance company is refusing to pay. So I had to turn it in to my homeowners and they are going to sue RAC to get the money back. I have a $1500 Deductible so looks like I am going to take them to court as well.
I have rented a package deal from Rent-a-center. I bought my house 2 years ago and all was fine. We had an older washer and dryer in the home when we bought it. We wanted to upgrade and went through rent a center. They plugged in the new dryer and I was smelling a burning smell. They said it’s from the shipping and the oil from the shipping needed to burn off. I said ok and thought nothing of it. In October my husband went to restart the dryer and it wouldn’t turn on. I looked at the machine and then as I was looking to see if it had unplugged I see fire marks up my wall. I immediately had my husband pull the plug out. It was melted in the socket.
When I inspected the plug it was burnt and melted on 1 side only. I contacted Rent A Center and they sent someone out to get the dryer. I was told they would send me the insurance information. They never did I had to call repeatedly to get it. Then when I did get it the agent said it could take weeks to get someone out to inspect the damage. I called my own electrician out, got an estimate and waited for Sedgwick Rent A Center's insurance company to send out someone. They still haven’t. I called the electrician back out to repair the burned out socket $350 plus sending my clothes out to be washed $400 for a month.
Still no reply from the insurance company. I called Rent A Center and asked when I can get my dryer back. Mind you I was still paying on it even though I didn’t have it. They rent a center said I could stop paying on it but I would fall in to missed payments for the dryer and they would pick up the rest. So I have paid a monthly payment for an item I don’t have.
On 11-3 I called the store reported the wall and socket fixed by a licensed electrician. The store told me I had to talk to the manager. That she would be in the next day. So I waited until the next day. I had to call her she said let me get the store open I’ll call you back in a hour. Three hours later I called again. I was told the manager who was supposed to call me left. I talked to that person and was told that they were not going to bring my dryer back. That they were told to do nothing until the insurance company released it. The insurance company never came to my house never inspected nothing. I called the insurance company and the agent was out of town when I pressed 0 to talk to someone else the number is disconnected. This is an absolute nightmare.
Got a bed and a washer/dryer set. Was informed that the bed did not come with a mattress so I went for the $5 more and got a bed that definitely came with a mattress. Delivery day and no mattress. The drivers were professional and courteous and apparently the mattress wasn't put out for delivery. I called the store and after several calls not being picked up or going to voicemail, someone picked up. He saw that I was supposed to get a mattress and said the fastest they could get it to me would be the next day. It's 5:43 PM and not a peep out of RAC.
When I sent email I got an automated text message asking if I had time to chat. I answered yes. 15 minutes later the same automated text message, and I replied yes. Another 15 minutes and nobody has said a thing. I told them through the text and in the email feature that the text chat was useless fluff and I had blocked the number. Today I was supposed to have a mattress on the bed frame they delivered yesterday. How do they stay in business? Where is the representation here, or anywhere?
I now own a bed that was purchased 12 months ago but the bed drawer has been defective for 10 months. I have placed 3 complaints and call the office every week for 10 months. The manager refuses to assist me and the corporate office does not return my calls at all. I am stuck with a bed that has jagged nails that have cause injury. Now I must go to Municipal Court about this matter.
If I could give them 0 stars I would. I like Rent a center. The company allows people basically an opportunity to have things they would normally have to pay for in cash however since 2020 when I first started my first agreement at 71st and Jeffrey the entire staff minus delivery guys have been horrible experience. I called today to understand why my due date was offset by 4 weeks. When I started it was 10 to start. Mind you I paid off my first agreement with them and they tacked on an extra $10.0 I said then I would never work with this store again. So by the time I got my items It was 4 weeks later and it was time to pay again which made no sense since I was under the impression it took so long because they had to order the furniture and when I called a week prior to receiving my items to find out why it's taking so long they told me I would have to order it which is another 3 weeks and up to 2 months or they said, "You can get the used items."
I was thirsty so I said, "Sure. Do I get a discount on the items." They said, "Yea yea" real fast and placed the order and told me it would be able to be delivered in a week. So yes 4 freaking weeks later the bill is due as if I even had something that last 3 weeks. My first order took 2 days to place order and get delivered so this was retaliation from before because I don't play that period. My due dates do not align with my pay dates and I stated that $6 fee extra every month no one will explain nor have they taken off or asked if I wanted it. They are extremely unprofessional and should be evaluated for sure the way they answer the phones to the misleading statements. ATTENTION PLEASE. CLEAN HOUSE.
I called back after manager screamed at me and assistant manager hung up on me to obtain the Manager's name. He asked my name and I told him he deliberately said, "The manager will call you back Miss ** (as if I'm sorry Miss ** in the Song)." Rude. Unprofessional. Unacceptable and I demand for my account to be moved to another store and they be looked into. I can't imagine how many hopeless people this store has mislead for sales and to be able to stay open. I called corporate in hopes of a solution in 24-48 hours but this issue is far from dead and the harassing if you are even 1 day late everyday until you pay is absurd and shows poor and unethical business practices.
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