Rent-A-Center Reviews

Worst customer service and business practice ever. We came in and bought a couch instead of renting and just paid it out right. When the guys showed up to deliver the couch one of the couches was broken. When I called back Thomas and Brian seemed to already know where it was broken and said they were sorry they would bring me the exact same one Monday and I would be the first delivery of the day.

1013 N DuPont Hwy - This place has great stuff. The quality of the stuff is awesome too. But the customer service is horrible! The manager there is outright rude & disrespectful. She was very nasty when I had to interact with her over the phone! I will not give them my business anymore! I recommend going to a different location.

I needed my ice cube maker repaired so I called the local store. They sent out an employee to pick up my side by side and gave me a brand new loaner refrigerator (all scratched up). I watched the store employee force my side by side out my front door where he severely damaged my front door area and then let go of it and let it bounce down five concrete steps. At this point I called the manager of the store and complained about the employee and then end how my brand new appliance was being handled. I was given multiple excuses. I will be paying this side by side off and will no longer be doing business with them. I have also contacted my house insurance company over the damages and it looks like we will be prosecuting for vandalism damages. I will never do business with this screwed up company ever again.

I rented a new tablet. Used the 90 days same as cash option because at the end of the 90 days my item was almost paid for, so I paid the balance and on my way. I broke my tablet the best first week; they replaced the screen for me. It was a great experience. The negative reviews are because consumers didn't pay their obligation. If you do as your contract says, it's a pleasant experience. I couldn't make a payment on time a few times and as long as you call and stick with what you agree, it's fine. Pay your bills people and you will have no problem.

Came by banging. I Felt threatened. Told 1st time was not dressed. They insisted they wait until I get dressed. I was nude. Very uncomfortable because he would not leave until I started looking for pepper spray. Told would pay and still came again.

They were suppose to bring me a new TV. I told them no floor models, they brought me a floor model anyway. I have had to send it back 4 times to be fixed - it still does not work right. I ask for corporate and they give me an Ontario store number. You can never really talk to corporate.

We have had issues in the past, but this time is over the top. My bank card was stolen and my account emptied. I called as soon as I found out and explained that my payment would be late. I was told it was not a problem and to call as soon as it was straightened out. For the last 10 days I have received calls 3 times a day asking when the payment would be made, including calls to a work phone that my husband and I have both asked not be called. I received a note on my door yesterday and another very nasty phone call this morning. Not only was my money and information stolen but now I am being harassed and punished for something that is not our fault!

I set up automatic payments online. They took out the payment of 75$ twice. I called customer care and they told me that it would be refunded by the end of the day. They also told me I WAS NOT THE ONLY WHO CALLED AND REPORTED THIS ISSUES. They are closed on Sundays. So I checked my bank account and both of the payments went from pending to posted. I did NOT get my refund for the second charge of 75$, which was NOT AUTHORIZED. I called them Monday morning and they stated that they are still working on it and they do NOT have a turnaround time on when people will get their refund. I called my bank immediately after to file a dispute against the second charge. I worked overtime on this paycheck because my daughter's Birthday is on 8/14/2015 and I needed that money. I worked 60 hours in one week and for them to take 75$ and tell me they don't know when it will be refunded is ridiculous!

Rent items from Rent-A-Center. Washer dryer pair, a refrigerator and a smartphone. They are rude. They harass you at home and work. They say that they can't accept partial payment. My dryer isn't working right and told the store manager. He said "check dryer vent." Really, Rent-A-Center gives you junk. Don't have anything good. Will never shop there again.

I bought a couch from Rent-A-Center. It was a used couch but looked nice. Paid for it outright. Couch was delivered and my sons loved the reclining seat. 2 days later while watching a movie on our new couch I could smell urine. I thought I was going crazy but reclined couch to further investigate. Indeed couch reeked of urine. I went back and spoke to manager thinking I was "informing" him that the couch smelled like urine. He replied "I cleaned it twice". I said so you knowingly sold a urine stained couch?? He offered to give me a discount on another couch but I decided to get a bunk bed for my son.

I used Rent-A-Center in Round Lake Illinois and when I first walked in the door the employees were very nice and friendly. Billy our salesman was very kind and sold us on a refrigerator with a huge discount because it had been rented out 244 days. He also had us sign up for benefits plus because this way if I lost my job It would cover the rent until I found something new. They delivered my item and about a week later it stopped working. They came and picked up the item and scratched my wood floor and damaged a tile in my entrance way and said, "Oh I'm sorry." Two weeks later my item was ready and they dropped it off.

I was going to be late on a payment and RAC told me they would take a week and add it to the end of the payments and extend my contract by a week. Then I referred 2 people for 2 weeks free. Then the company stopped by my work twice and started calling my employers personal cell phone to get a hold of me. This went on for 2 weeks before they FINALLY stopped by my house. I owed about 4g for everything and I paid upwards of 2g on everything and now I have no way to get it back according to the people who picked the items up. This company will harass you and your employers and scam you.

Manage calls me and tells me we'll have our Xbox 1, tv and laptop Saturday 08/01/15 and they're coming from Burley. I call today to check on our stuff and they said they haven't come back from Burley yet all day they said that and last we made they hang up on us and then I call Burley and they said the guys picked up ours and should be here but no and it's 10:31 PM and still no Xbox, tv and laptop. They promised they would be delivered today!!!!!!!

I haven't been able to pay Rent-A-Center due to the fact I have been sick and unable to work. I have a benefit with them that if something was to happen to me as far as not being able to work the insurance will pay it. Well that wasn't true at all. When I got behind in my payments I was told that it's nothing they could do to help me in my situation. I paid extra for this benefit just because I know things happen. These people are now banging on my door more than three times a day harassing my 4 young children whom are all under the age of 12. They are telling my neighbors, and all my references negative things about me, and at this point I'm refusing to talk to them. The next thing I'm going to do is file a police report against them, and also get a stay away order for my family and myself are in fear of these people. They send these really big guys to my door on a daily basis to threaten us. I don't understand.

I rented a stereo from RAC in the past. Paid it off. I am now renting 2 smartphones from them. The guy taking our application this time was hitting on my fiancee the entire time. They harassment -- they call you and your boss at work non-stop. They should be looked into about how they treat people.

I'm having personal issues. I don't have any money pay payment on the cell phone. The contract is my ex boyfriend had the cell phone so now they keep calling me all the time stress me out. I told them on the phone that will not do business with anymore. I'm telling everyone I would not go to the rent center in Kent WA.

Does anyone know how I can reach the corporate office? We've done business with Rent-A-Center for years, particularly the one that's now off hwy 29 by Walmart. About 2 or so years ago we rented a 60 inch tv, a tv cabinet that had a heater built in that looked like a fireplace (gorgeous), and a bluray player/surround sound system. We paid on it for 2 years and we were about $300 shy from paying it off. Towards the end of that contract we got an ipad that was $250 90 days same as cash. Our daughter had been wanting one forever, so we started a separate agreement on it, planning on paying it off within 90 days. This was part of her Christmas presents. It gave me trouble from day 1 and every time I talked to the manager, Pat, he'd put me off instead of sending it in to be repaired. He'd tell me to do this or that to fix it and of course those things never worked.

I purchased a mattress in 2/15. On 7/2 I found a bed bug on the mattress. 7/3 reported it to Rent-A-Center. It took the store till 7/15 to report the claim to the corporate office. They sent an exterminator out who confirmed that the box spring was the host of the mattress. Still waiting for them to provide extermination, replace the merchandise and provide a refund for money I have had to outlay to purchase bug spray and mattress covers.

I rented a frontroom outfit from them. Well after it was delivered I noticed it smelled like dog. I called office and asked if they shampooed it. They replied "yes". I told them it smelled. I even asked them to come smell it. I shampooed it and it was gross. And still after it dried, smelled like dog. I let them know. They did offer to replace it but it would cost me more.. They said the one I rented was no longer available and told me to try this remedy thing they was giving. I did that and still smelled. I love the outfit but the smell won't leave and I don't want to pay more.. I also feel it should be sold for a lot less than what I got it for since it smells like dogs.. It's a nasty smell.. I'm an unhappy customer.

We rented a stove from Rent-A-Center. They said they would take 20 dollars off the first payment if I run the self-cleaner on it. They brought it in and hooked it up. As soon as the guy left we started the self-cleaner. When the stove started getting hot, the roaches started running everywhere. I called them to come get it. In the meantime, I had my son put it outside. This was on or around April 9th, 2015. We bought loads of sprays to try to take care of the problem. Now it's July 17th 2015 and we are starting to see signs of them again. They never apologized or offered to have the house exterminated. I have never had roaches nor do I want them.

One of Rent-A-Center trucks turned around in our driveway and backed over our mailbox on 7/10/15 and hauled ass. The truck was from 4806 Buena Vista Rd. We called and a lady by the name of ** told us to buy all materials and someone to do the work and we would be paid back. Did that for three days while driving 20 miles to post office to get mail. Went there Tuesday. She said she would have her guys buy and out it up at 12 on Thursday. Here it is 1. No box. Guys nothing. We are going to file a police report now.

Ms. ** from the store located at 4380 Carlisle Pike Mechanicsburg PA expects customers to be talked down, expects customers to take and accept damaged furniture, after they stated what is wanted, talks around the customer, misleads and will directly lie to customers about the products so that she does not have "WORK" for CRS. She does not follow up with customer concerns. One wonders how a management is decided upon hire or promotion! This is a poor example of CRS at this location especially in a sales position, delivery and service. Avoid this location.

I will never rent from this place again and I will NOT refer a friend or family to do so. I had rented TVs from them and a bedroom set from them. I realize they were overcharging me for the TVs and the bedroom dressers was broke when I got the set. I went back in the store the next day asking questions about the bedroom set and the manager stated to me "I gave you a use bedroom set. What did you think, it was a brand new?" I was so upset I just walked out because I didn't feel like going back & forward with her. Later on I end up giving the TVs back because I noticed I was double the price for the TVs I was making payments than you would make on a car note. Smh.

So my boyfriend wanted to get the PS4 but we didn't have the money to go to Best Buy and pay the 500 right away. So we saw an ad in the newspaper which said we could pay at least 34$ a month. We decided to go the store and check it out. We liked how it sounded and we gave it a go. First few weeks was good but then they started calling really early to remind us about the payment. They would call 3 to sometimes 6 times a day just to remind us that we had to pay. There was a week that we completely forgot to pay and they called and said they were going to come to the house and take the PS4 because we hadn't pay. Mind you, our balance was $339 out of 989$. We only have a little bit left and I will never ever do anything else with Rent-A-Center. Not even bigger companies than Rent-A-Center are so annoying and call you like they do. Worst company ever. Never do business with them no matter how urgent it is. Is better to try other alternatives!!!

I fell behind on my payments. My fault completely I never denied that. HOWEVER these people from RAC showed up at my house and harassed my roommate's brother (who is a minor) and threatened to break into my house with a locksmith if I wasn't home. They have left harassing and horrible messages on my references phones as well as my phone. Not once have they been understanding of the situation myself or anyone in the same situation has been in.

I have rented from Rent-A-Center back when they were Rent-Way. My TV has had a problem for over 3 yrs now, granted we were behind on payments but always made an effort to pay something on our account every wk. I was told by an employee that my tv was to be paid off 4 wks ago but because of their mgr she told them not to pay it off. Now that it's paid off they won't fix it. I was also told as long as I had an account there the TV was covered. Now I'm told it's not. This is a smart tv not a cheap TV. The mgr has always been very rude to us ever since we have been customers and I have expressed my feelings to the regional mgr. We will not rent another item from RENT-A-CENTER.

** Rent-A-Center. I would pay one time and say ** them. It's not criminal or theft. It's all civil look on your state's public record sites. It's all civil cases none criminal. The most they could do is get a Replevin that allows them to enter your house with Police but if the ** is not in there at the time they're assed out!!! That's what I did! You could be charged with contempt of court if they find out it's in there afterwards. #civil

I went to Rent-A-Center in Frederick MD on 7th St to rent a television. The salesman told me I would be in and in 15-20 min. I had a satellite service at my place installing service. I didn't get out of there for 45 min. I was led to believe the $253 credit I had would be used towards my payments, which wasn't what happened at all. I thought I had an entire month till I had a payment due, wrong. That's not how it works.

I have had an account with your Queensbury office for a good 7 years. Yes I have on occasion, been late with a payment but promptly paid in full within 2 weeks. I had an unforeseen accident that enables me from making my payment this week and I informed ** at your Queensbury NY store of my incident and he got very rude and disrespectful to me when I stated that I had no other option but to make a double payment next Wednesday. He was not going to accept that. He said he would have somebody out here to pick up the computer I've been renting for over a year now over $34.00. I am so sorry I have to make a double payment as my dog got a hold of my bottom denture and I had to come up with $315.00 to get it replaced on Monday the 29th of June.

Have had horrible experience both times I've dealt with this place. I thought I'd give them a second chance and they screwed me AGAIN! I ordered a washer and dryer and told em I was desperate. Mine was broken so went in filled out everything and was told he would process app next day. So I even gave them an extra day and called to check because none of my references had been contacted 3 days later!?! So asked why and how much longer would I have to wait? Was informed he was busy and would get to it the next day! So I asked how long would it be after he got to it. He said it would not be till after the weekend at least and probably not till Tue or Wed.

I have asked the store manager of the Hammond store to please ask his female worker to stop calling me. He repeatedly ignore my request and she keeps calling me. It's too many other workers in the store that she has to call me. I have spent too much money on my bedroom set otherwise I would tell them to come and get it. They are very disrespectful to me as a customer. Ever since ** left that store it has went from being a 100% store for me to a negative. I will never come back once I'm done with this purchase and I will tell anybody who ask me if I think RAC is a great place to do business I will tell him not no BUT HELL NO.

The worse, worse customer service I have ever experienced. Let me begin by saying that this store is the worse. From the manager ** to most of the employees, specially an employee by the name of **. They are rude and have no customer service. I have been verbally abuse by this people. I've been called a liar and have been made fun of by ** the manager. I was on disability and requested the payment waiver because I couldn't make my payments and I discovered that I was paying for this service called RAC Benefits. Well they waived my payment until I returned to work and started calling me on the same day I returned to work. Well I informed ** the only associate that has people skills and is very polite that I had just returned to work and was not making a payment until I receive my check on June 19, 2015. He said that was ok.

I got a 2,200 watt stereo from Rent-A-Center. It got broken and thrown out in the move. I have not told them or paid them in 3 months. Can they charge me with a criminal matter? Can they bring police to my house to get the stereo? I don't have it so. Help me.

I went in to purchase a TV from Rent-A-Center Redwood City. The manager talked me into buying 2 TV's on a rent-to-own special ad where I would pay the same as cash for 90 days with no interest. I was not happy with the smaller 32 inch TV, so after making the second payment, I returned it but kept the larger 50 inch TV. I expected that I would lose the money that I paid for the 32 inch TV, but would maintain the money paid for the large TV and that I would continue to pay until it was paid in full within 90 days. When I returned the small TV, she closed out the entire contract and I was forced into starting all over with a new contract for the 50 inch TV only. So I lost all the money I paid for the two months with was about $256.00.

I’m currently renting a dryer/washer. When I went to get sign and rental agreement I explained to the sales person that a needed a dryer that was propane. Rent A Center stated that they would sent it out to get the dryer converted to propane. Me and my family waited for a while for the dryer to return. I called more than enough times to get an update. Well at last the dryer arrived and the part was place on. My husband asked the driver/delivery person if they would hook it up and she stated "No we don't do that" and left. To our surprise the correct/safely part was not placed on. I called the store and EXPLAINED in detail that it was missing the major part for the dryer. My husband called Suburban Propane for some kind of advice. The technician TOLD US “DO NOT PLUG IN OR USE the dryer!!!” He assured us that our house would BLOW UP!!!

On Saturday was suppose have a pick up between 1-3. Called around 4:30. I called the store, was told that they was behind on another job and they are still there. They would call Monday to set up date. They never called. I called Wednesday, I was told he was scheduled for Friday between 1-3. I called the office around 3:10. I told them contact Monday, reschedule this time exact time now.

Paid off my account in full over a month ago. Since then, I have received an average of 4 calls a week regarding "past due payment." I have gone into the store with my receipt in hand to show that I have paid in full, but continue to receive calls. I am considering filing harassment charges if the calls don't stop.

My son (**) is renting a washer and dryer from a rent a center. He had to have the dryer worked on. It took them 3 days to come get it because of some excuses. Today they were suppose to bring it by 4. Still nothing and no call or anything. Not blowing another day to sit around waiting for them. It's on my time now. We have we the loaner that works great.

Me and my husband has a tv, a fridge, and a washer and dryer and I've had nothing but problems out of my washer since I got it. So they finally came to pick it up and brought me a loaner and the guy never put a hose on the back. So now my daughter's play room, her bathroom, my guest room hallway, laundry room, and even in to my kitchen has to be replaced. And when I called to tell them what was going on they tried to tell me they didn't do that. That I must have took it off myself and that they would have to look at it and they would give me what they thought it did if it did anything. Like really, why would I mess up my house like that and they was VERY VERY disrespectful to me. So my husband called and they told him that they never said any of that stuff so I called corporate and they said they will resolve the issue. So I called a inspector and they're paying to get my house fixed or I'm taking them to court and suing them.

Jan 23, 2015 lease to own used laptop. After 3 months they want laptop back because I'm always late of my payment though every month I pay late charges and liability damages. I wanted to pay the cash amount need for 3 months good as cash but they refused to accept my money they want the unit or pay $856.77 dollars at the top of the 3 months lease. The cash value of the used laptop is only $584.77. Got calls daily on my cellphone in my work and my husband's phone and visit my apt, hang in my door "sorry we missed you we want the laptop," sending demand letters via constable and by post office. This go on everyday except Sunday...

I rented a washer and dryer last March 2014, and still making payments. Ever since then it is a monthly thing for one or both to out. ** in Brenham has been rude saying it's my fault. Every time I call it usually takes a week to get a another one.

The Rent-A-Center on Mykawa in Houston TX are rude and some of their employees are great. Their manager is outstanding and very warm and helpful. But one sales manager is rude and very disrespectful. She has no people skills and I'm long time customers of Rent-A-Center. But I pay the items off, I will not get anything else from your business. Because they are very rude.

I am renting from rent a center. I have 281 left to pay. I will never rent from them again. They have popped up at my house at 8:45pm. They call me all during the day and are very rude. I have been waiting for two hour for them to pick a payment up.

Recently got ps4 from the store. I ask the saleslady can I pay the 1st week payment today and pay the next week the following week because I was in between pay weeks. She says yes so I paid the 1st week and she told me I owe 36.79 cent by 5/30. I went to pay the other half the following week and a employee told me it was 77.17. I explain to her what was said to me and thru explain to me what happen which I understand but the sales lady didn't say that. So now my account might be terminated due to the saleslady miscommunication. Also when I was given the ps4 it wasn't in no box Or bag. Wires bent and scratches all over the top of the system. My next payment is due by 5/30 and I don't get paid again until 6/5 so my services might be finish because of the saleslady telling me the wrong information. Thanks a lot. Store # 4854.

We rented a washer and dryer and I got there 3 mins late to make a payment and he refused it saying the only way I can pay is to give him my card number or pay on the phone. Was they trying to take my card number? Why could I not pay? Hmmm, think about that.

I understand that my account is past due but to check my voicemail and hear an employee call me a ** on 1 message. To tell me I need to grow up and act like an adult and threaten me of calling my job after I told him several times not to. I called corporate and spoke to the RM. I also spoke with the store manager and gave him access to my voicemail so he can hear it. You would think that this employee would get fired, but the only thing I was told was that he will be written up. I'm cutting ties with this company but I did contact BBB!!

Ok, so went into the Rent-A-Center in Dunkirk, NY for a phone. Mine broke and I needed a new one. They were really nice and helpful. I made my payments and about 4 months in I had rented two TVs which I ultimately had to give back. Now I had to change my phone number from the harassing phone calls and I'm a roofer. You can't call a roofer a hundred times a day. It's crazy. I have two small children and a stay-at-home fiance. The money I put on my TVs they told me is just gone, after telling me that they could take that money and just move it to the phone -- like 150 bucks. So now that money is gone and I feel robbed. They are now threatening me with legal action after getting me fired. Now I have no job. They called both my bosses and my foreman and haven't bothered to call my girlfriend. Also now scaring my little ones. I'm now living in hell. I will never rent again.

He pagado casi $5,000. Dolares por una television de 60 pulgadas, no veo la hora de terminar de pagarles, 3 años pagando.

I rented to own an outdated washer and dryer. The guy who sold them to me said they were only 2 months old. Well now it's flooding my wash room which we just remodeled. Got it out with new walls insulation and new floor and flooring. Well when I moved the washer I had black mold. It had red spores growing on. It also ruined my floor. Waiting on them to pick up my washer to be fixed and am scared to death to let them have it because my best friend sent hers off for repair 6 months ago. When she asked them where it was they said, "We don't know". Well if I get any trouble from them am getting a lawyer.

Rented a few items, paid on time. Late once, store manager calls at least five to six times a day. His asst. calls five to six times a day - very rude. Want their money like it is a life or death situation or they're going to go out of business. Then they have their head hunter call all the time. STAY AWAY. Bad company. Contacted a lawyer about harassment charges against them.

My boyfriend recently bought used furniture from the Store on Ann Arbor Rd in Jackson MI. A couple days after we had slept on the new bed I started waking up with bites on my arms. Thinking they might have been mosquito bites I disregarded them! Every morning I wake up with new bites on my arms and face. I go to the local pest control for spider spray. He took one look at my face and told me the bites I had was not spider bites that he believed they where bed bug bites!

I rented a stove and when they changed the plug out to fit mine in my home they never screwed it in. Therefore it melted all the wires in the back of stove. I called and told them it quit working and needed another stove. They said they would call back after 3pm. At 2 an electrician came to my house and checked all the wiring in my house. When he pulled the stove out he’s shocked to find all the melted wires. He said it could have burned my house down. I was very lucky it didn't. He called Rent a center and right when he got off the phone with they called me and came right and picked up the stove and brought me another one that was terribly nasty dirty. The oven is so nasty it makes me sick to think someone are out of it.

We are renting a computer from them. My fiancee is in the National Guard and so on two different days the payments were late. They keep calling and harassing us even after we told them what was going on. The guy ** was very rude and threatened to come take it even though they had been getting their payments.

Three Saturdays ago, I contacted RentACenter in Cola, SC on Fairfield Rd to pick up furniture I rented... two guys came to remove the furniture and ended up putting dents in my front door with paint left on it from the chair.. tore loose my door frame and cracked the door seal. They were unprofessional and smelled like alcohol... then one went on Facebook arguing with my son and said he repossessed my whole house... Now they're not at this RentACenter and the new manager is uncooperative.. I will never deal with or refer anyone to them...

I have been paying for about a year now on my washer and dryer through the online application, on time I might add; now as soon as I make one late payment, they charge me an arm and a leg in fees, not to mention I called before my pay date and let them know that my bank account was hacked and that the money wouldn't be back until 4 days later which made my payment 2 days late. The manager I spoke with told me, "That's fine, there would be no late fees", specially since I was a valued customer and have been following my contract to the "T".

Do not - I repeat DO NOT rent anything from these folks!! They are like the loan sharks of the rental merchandise industry. If you rent something from them you better plan on paying a day early!! Otherwise you'll enjoy getting 5 phone calls on the actual due date asking if you are going to make a payment. Oh yeah - and if you even THINK that you might pay a day late - don't even bother renting from these folks. You'll enjoy multiple phone calls at your home, on your cell, at work and even better yet a nice visit in the evening hours, oh say around 10pm with a stranger (otherwise known as a Rent-A-Center employee) banging on your door repeatedly non-stop. Seriously Rent-A-Center???

I missed one payment because my daughter has been sick and in and out of the hospital so I told them I would do a double payment on the first because I haven't had the time to get in. They have called and harassed my family and I... Called my step children's phones, my fiancee's, my dad's and came to our home. Missed one payment and it's only 3 weeks late and they are raising hell over it wanting it back. It was to the point we had to change our numbers because it wouldn't stop.

This is the first time I have been lied to. I have rent in the past and I have never been treated like crap in my life. So here is my story. I was looking at a couch but it had to be fix. They told me it would be done by the 14th of April and deliver on the 15th but to my surprise it wasn't. So I talk to manager and now he wants to give a five week free. I told fine. Well now we are in the third week and no couch. So I called another store and got number to the owner or district manager and he was told that the couch just went out today 4-22-2015 by their lying employees that work there. But as it goes one or all the lying sobs employees don't really care about the consumers they have. All the do is lie. When manager ain't there they don't have to work. This store is located in Florence ky on us.

The parent company is Rent-A-Center. They are putting the acceptance company into locations such as hhgregg and Warehouse etc. They offer a 90 days same as cash but what it is is that they charge waiver fees and tax you every payment. The first time I used them a 100.00 payment was missing, this time they are charging me tax on the money I am giving them. Never ever the same people, there's always someone new and their rules always change. Very poor company. I will never use this company again, wanted to take tv back but would lose 100.00 in taxes... Can't explain this. They need to go away!

I rented a dryer from them. Paid it off within the 90 days same as cash which meant I paid more than my weekly amount due. I would OFTEN get messages saying I need to make a payment on my delinquent account. I would call to say not only don't I not have a delinquent account, I paid extra. Then the next day I would get ANOTHER message for me to make a payment on my delinquent account. The dryer started not drying properly, they came and picked it up on 3/6 telling me it could take up to 4 weeks to fix.

I have been a customer for years and have paid off several items through Rent A Center. I recently moved to the Union City locations where I decided to rent a couple of Items. I received faulty products initially and had to return 4 items that had to replaced. The customer service completely is UNPROFESSIONALLY from the Store Manager that trickles all the way down to the rest of the employees. So I decided to discontinue to my relationship with this company. I asked them to come up and pick up their UNIT today and they declined - told me to do what I got to do and disconnected the call.

I have been a good customer. Loved how they greeted me when I would call or go into the store. The only problem I have is when all the good staff left and they got new staff it became bad. I didn't feel welcomed anymore. They would call and be rude but thanks to ** I no longer have that issue. I have been good on making my payments. If I'm late I pay the late fees and I am good. Recently I rent a samsung galaxy s5 from them made the payment and my phone is now disabled I mean seriously.! It's not right. I have my receipt. This is the first time I have this many problems with them out of 3 years.

My brother got a 60-inch in 2013 and is still paying it which is ridiculous. He already as put well over 2,000 on this TV. Well he got laid off for a couple weeks and did not have the money to pay. My sister was letting the dog out at the time and she went back inside and locked the door. She then went on our property banging on the doors saying, "I know you're here." My sister finally opened the door and told her that she could not let them in because it wasn't her house then they threatened to call the cops and he did. Cops got here and told them nothing they could do about it. This is such a horrible company and I think anyone that does business with them is either stupid or doesn't know how much they would be getting ripped off.

They are the worst. Miss one payment and it's like the sky falls in. It's literally harassing you and overcharging like hell. They will call you from multiple numbers or their own cell phone just to get in contact with you and threaten you. Do not go to Rent-A-Center. They are the worse. Aaron's is so much better!!!

I had bought 2 HTC One M8s from Rent-A-Center 90-Days Same as Cash, both brand new. I got them back in November 2014, was having problems with 1 phone dropping calls, apps randomly shutting etc. Informed Rent-A-Center of problems. The manager told me, since I got phones new, they would just give me a brand new one, he just had to find it. 2 Months went by and still no phone, called same manager. He told me again he would get me a phone. Still no phone by Feb 2015. Finally called same manager again and was told he had no idea I was having phone problems. So I called different RAC store and told them what was going on. They called their district manager and I had a brand new phone within hours!!! The WiFi stopped working on brand new phone within days of getting it!!!

I bought a washer and dryer from Rent-A-Center. Both broke down numerous times before paid off. When the company finally did come pick them up for repair and bring us a loaner, the loaners would not work either. One dryer shot sparks out when turned on and could of burnt my house down. The store manager in Opelousas could not understand our frustration and hung up on us. When everything was finally settled, they paid our last note and gave us an extra year warranty. It is broken again. Finally picked it up to be fixed but, said since it was paid off we would not get a loaner. Spent one week running to laundry mats. When the day come to get it back, they said it was fixed but, did not make it on the truck, so now we have to wait another week for our washer with no loaner.

After i purchased and completed a agreement with rent a center for a 32 in tv which cost me double i was finished with rent a center... All of a sudden im getting calls - they have a used 60 tv for $650. I said no way. They said i had a voucher for 50 dollars and i can take it home. I said no way I did not want it. So i get a call from my room mate stating RAC is at the house with the 60 tv. I said no way take it away. After a long phone call their salesman assured me it was $25 a week final price. He swore up and down this was a honest deal. They had to move merchandise for the new year. Remember I wasnt even at my house or did I ask them to bring this tv.

Rent a center is a joke! They will do whatever it takes to get you to buy their merchandise... For instance, tell me I can make my weekly payments online due to being without a vehicle at the time, I had no trusted way to make sure payments got there weekly. BUT after 2 1/2 months OF TRYING TO RENT AND MAKING MY WEEKLY PAYMENTS ONLINE I HAVE NEVER BEEN ABLE TO MAKE A PAYMENT ONLINE FOR THEM. I would like to mention, I'm a college graduate (I'm not slow)! Also, I make all of my other payments online... it's not me! Their online payment option is a joke! All you get done doing is making circles throughout the site! This means I am not able to make my payments weekly. I make payments as I have a ride to get to the store.

The Rent-A-Center in West Palm Beach number 561-969-9696 has been taken advantage for my wife. For years she has mental issues she's been dealing with and then continually prey on her. With super high interest rates and aggressive collection techniques I told him stop. Many times they continue this. They have mob like collection tactics and try to scare your family with late-night loud knocks on the door. They know she's an easy target that's why they keep coming back and offer so called deals. She ends up paying 3 to 4 times the going rate for the electronics.

I purchased two bedroom sets for a total of $1500 with RAC. I've been paying on this furniture since June of 2013. I've paid $3000 so far and owe $3000??? Ridiculous. My issue is that now that they have a new repossession center. They will show up to your house for payment or pick up the furniture after one day after the due date?? Really? I've been paying this long so what makes them think I'm going to give up my furniture after I've well over paid for it!

Representatives constantly abuse and harass their customers. It has affected our overall quality of life. We feel so threatened that we have moved and changed our phone numbers to escape the harassment. This company sent representatives to my work and home. It's ridiculous!

I got put out my house and rent a center came to my house. I told them I don't know what happen to half of my stuff then they sent a guy to my son's father’s house. The guy came to the door cussing and yelling that he was the police then they sent a note almost got me and my son put out my house. The next two days my tires was slash and my car vandalized after that. So how can you come after someone if you have no customer service and said that you seeing them. I think it is funny to me that my car is vandalized after they sent the note to my landlord then you keeping calling people after they say they haven't heard from them.

I have been a customer of Rent-A-Center for over a year. I have paid over $2000 for the items I've purchased. I was a week late on my items and The manager comes to my house and frighten my 14 year by telling him that I will go to jail and trying to force their way in by saying they were about to call the cops. I was not at home. I was working. My son shut the door and she opened it again and then left the premises. I have multiple threatening and harassing messages on my phone. Today, ** and another representative called my job, which is my understanding to be a no no. ** threaten to come visit me on my job. She and the manager are bullies. I was a faithful payer but I believe they have crossed the line with their bullying tactics. I'm consulting with a lawyer now but what can I do in the meantime?

Well over a year ago I suffered a devastating fire. So I gave the store manager ** all the insurance information - mind you the balance on a burned tv is $129.75. After calling me over 200 times and me telling ** I'm NOT paying for a burned up TV. So option two I offered ** the burned TV from my house fire. He would NOT take the burned TV back but insisted on me paying the TV off. This is my second email. The first one was to the State of Connecticut Atty. Gen.'s office Consumer Affairs division. How does a company expect me to pay for a burned up TV?

This is the most nastiest store along with the clientele. I was transfer from the Leesburg store to this horror of a store. My account was only 2 wks old when the so-called a store employee informed they were coming to pick up my furniture. After I had this account for 8 mos it was clear as to how unprofessional and low class this store was. I was never contacted by a store manager, never called me to give me options, I was only 4 day late, this store is clearly ** as the people who work there.

I was sitting in my car waiting for it to warm up, to go to the doctors, and while I was sitting there, A Rent A Center Truck backed up into my driveway and hit my flag pole and knocked it down, didn't stop to acknowledge what happened, and just drove away. I have contacted Rent A Center Numerous times, and all they do is have an attitude with me, and will not resolve this matter, very unprofessional. The pictures will be below.

They were rude, no one greets you when you walk in. If you're a few days late, they start non-stop calling, and SO incredibly rude on phone. I will never do business with them again.

I have bought several items from them. It is the same thing every time. They can never be on time dropping off items or picking them up. This time they are plan out refusing to pick up the stereo. I have called corporate and am waiting for the district manager to call back now.

I am requesting that you look into this unjustifiable and inappropriate matter that one of your Rent-A-Center local store employees violated without my consent and was not aware of account activation until I read my email and was floored by the due date billing statement. To my unexpected surprise, I had to make sure I read the payment notification correct and to my amazement, it was. I clearly did not notify Rent-A-Center in writing, by phone or in person to make any rental or payout purchases in my account name. Item or items rented were a cell phone and or a flat screen tv.

You're still a storm and mentor at the store on FM 1960. Was favorite month special my husband explain to her. On 2/26/2015 day he is a truck driver and that he would not be at home to receive the merchandise, but I would and that I could sign and receive everything and sign the papers for him. When the drivers got here she told them that they cannot leave anything with me, the papers or the refrigerator with us, with me which he had explained that to her last Monday. When we went up to the store, introduce me to the lady's name ** which I think was very crude.

I am second time customer that has paid off both items, my first experience was okay. This experience has been horrible, I was called to make a payment but decided to pay the item off. I went to the office and their district manager Jim ** was there and the manager ** was about to take my payment. I made her dare that the sales rep that sold me the table was to get me anther NEW table due to the table being cracked bringing it into my home so Mr. ** called another co to check and see if they had another NEW table. He found one.

We went and picked out my first new bedroom suite, came home and had a empty room for them to set it up in. As the guys brought it in they bounced the screen door against the dresser putting nicks down the front of it. They didn't say anything to me. Then when they told me they was finished my mom went to inspect it. They said they would replace the dresser so they leave and we start to put the sheet on my bed and the headboard was rocking back and forth so as we get to looking at it they put the bolts on backwards and stripped which dug into my dry wall making a mess of my wall. So my dad starts trying to fix it and notices the leg of the headboard was broke. We call the store in mt. sterling where we bought it from and she tells me they don't have another suite like this one. That I can pick another new one. So that's what we did and they sent different guys and was bringing it in the box so no scratches will get on it.

The Bellingham store is run poorly. I've purchased items twice and twice they've been late. The mgr Jeff calls wanting me to reset my appt because they didn't want to stay late. I have to go to work and have a life and they call me 30 before my deliver to reset my appt. They must not want my business. The woman Jill a sales associate knew nothing about the products. I plan to go to Aaron's.

I told Rent-A-Center I was on disability and did not have anymore at the present time. They'd still called to harassment, come to home very loud, questioning my neighbors. They came twice spreading my business in the public for a $40.00 final payment, or they will repossess my furniture. I feel they need better tactics than to exploit renter's business for $40.00 last payment. Threatening to take people's furniture that they have already paid for. The payment I'm making is interest.

My husband was renting merchandise from one of the local RAC. Well upon arrival to get the merchandise, my back door was kicked in by one of the employees by the name of Milton. I talked to one of the RAC EMPLOYEES and got in contact with DM quad **. He was very rude and very disrespectful. I'm explaining what happened and he tries to make it seem as if my floor had a default. It's has been almost 3 weeks and absolutely nothing has been done to fix my door. No call back to say be patient we are working on it or anything. Not only is the local store worthless but the DM was as well. The DM tried to put everything off on us as the customers. It was my fault that my door was kicked in.

Rented a brand new Vizio Smart TV. Supposedly out the box, it stopped working. Requested repair, they returned it saying nothing was wrong. Continued to have problems until we had to have a new one. Of course we lost the money from the original even though we paid on time without any problems. We lost about $1500 dollars before realized that they were never going to live up to what they said that I would not lose money. Contacted District Manager Jonathan ** and sent a letter to Corporate and an online submission to customer care no response. I am looking to do a story on KRON 4 and petitioners for a class action lawsuit. Any takers? They continue to gouge minorities, low income or individuals not wanting to use credit. I want to purchase a home and so went this route to avoid using my credit cards.

Don't do it. It's not worth it. I paid sooo much and they charge me a late fee for something I was misguided on by one of the workers. FYI just go in and make payments because paying it online is not worth it. I find it very crazy to have to come in and make your last payment in the store when you have been paying it online. I will never ever use their services again. The process even started off bad when they called everyone I know as a reference and irritated them by asking stupid questions, and then had the nerve to offer them service.

My fiance rents from the Rent a center in Lebanon, Oregon and since Shauna left, the customer service has gone away. He fell behind last month and had to opt to return some of the things he was renting to make it more economical for us and paid the rest up to the first, which was a Sunday so they are closed. Early Morning Monday, he has a call from rent a center before the doors open. I had a miscarriage and they was demanding that we bring the payment and got attitude when I said it would be Saturday. They need new people who care in that store. Going to take my business elsewhere.

Hey all! I was actually the collections manager at my store. Yeah I was the ** who calls at 8 in the morning. What a lot of people don't realize is that most of the employees hate RAC just as much or more than the customers. They put into place extremely unrealistic sales and collections quotas and basically threaten you with losing your job if you don't meet them. I don't have a problem with beating down someone's door who's refused to contact me while being 2-3 months past due, but I'm not gonna take a bunk bed from a couple kids because their parents are a couple days past due. ** that. That's why they got rid of me after a year and a half of busting my ass for them. Sorry for everyone's bad experiences. Some employees are actually good people who care, most are ** who only care about sales.

My new husband & I moved into our new place and got a bed & TV. Oh and of course a mattress so my payments were about 42 and change. Well my payments were scheduled a few days before payday so they would come out to the house and demand payment and if I wasn't at home they wanted a family member to let them force the door open and take the items out. They would also threaten to scare us and call the cops right after they threaten with force. Not to mention very rude as can be. They should not hire people like that especially when dealing with women and some children. Oh but when my husband went out to give payment they were as polite as can be. We will never deal with them ever.

I keep getting calls from rent a center in PA for my sister. I don't even live in the state or talk to her. They keeping calling me 3 times a week and won't stop calling, I live 12 hours away and have no way of contacting her. I asked for them to stop calling me, they said they won't so I called customer service and the lady said she couldn't do anything to help me because it's not my account, so they are still calling and I can't do anything about it.. This Rent-A-Center in Taylor, PA is ** and should be a ashamed of themselves for the way they are treating me like I have their stuff. I'm only a reference not the account holder. Very disappointed.

I purchased a dryer from Rent-A-Center. They delivered it today on 1_2_2015. Along with renting a washer up on the delivery of the washer and dryer, the dryer did not work. They have the dryer setting out on the showroom floor. Why would you put a product on the showroom floor that does not work up for sale? I would like to be credited for the price of the dryer since they do not have another one to deliver to me. They told me it would be at least two and a half weeks before I can have it back they have to send it to service. I paid cash money out of my pocket for that dryer. I feel that that dryer should have been checked out before it was ever delivered to me. It also should have been checked out before it was ever put on the showroom floor and put up for sale. You don't put a product out on a showroom floor for sale without it being operational and working.

On 12/31/2014, I went into Rent-a-Center to purchase furniture.. upfront I paid for a bed frame, new mattress and box spring queen size and a couch set. I paid $144.21 total and was told my next payment would be due on the 17th of January and my furniture would be delivered after the holidays after they talked to my references. My furniture was delivered on January 3rd, and I really didn't have a chance to look at everything because I was on my way out the door to work.

I walked in today with a paper they sent me asking me to come back as a returning customer. I had been a customer before and I had several hundred dollars and my paper in my hand and looking to buy also, I had filed my taxes so I was looking to buy something I could pay off asap. The lady told me rude and loudly that they were not going to sale me anything, because they had to pick up a item once. A item I returned because I got sick and was having a rough time. And she was nasty about it. I will make sure I tell everyone I know about Rent-A-Center. I even offered to pay cash and was told no, I can't believe this.

I was getting a stereo from RAC. I then decided to buy a phone 90 days same as cash. My home was broken into- I made a police report. They repoed my stereo and sent me a letter demanding the item back. I am on ssdi and survivors benefits. Can they garnish my wages?

I have chosen to stay with the Hastings rent a center once I moved from Barry county to Kalamazoo, even though there is one much closer to me... I did this because I had gotten to know the store manager and the employees and we were on a friendly basis. The store recently changed store managers and maybe promoted some employees to whatever their next level is, and since the change... it's horrible. One of the employee or managers whatever he is, Justin, has the worst customer service. When he calls me THE DAY MY PAYMENT is due, he leaves rude messages on my voicemail. He isn't at all friendly. He talks to me as if he's superior in some ways. I don't know what high horse he's riding but he should maybe think about the fact that without customers, he wouldn't have job!

I will never rent from RAC ever again. Especially the Camp Springs, Maryland location. But after reading comments, I'll stay far away from any other location too. First off, I moved into my new place in November and decided to rent a bedroom set with a TV. Payments were being made on time, yet even if I was a day or so late, they would call from every single line in the office, then resort to harassing me by calling from their personal cells. Not professional at all.

So I went to these people on 10/28/14 and got a Samsung Galaxy Note 3 because someone stole my Samsung Galaxy S5. These people were so nice but the main one that was flirting with me whose name is Marcus. He went into detail and told me that if I lost my job, the benefits package would pay for it. So two weeks later I came to make my payment and I had informed them that my seasonal job had ended. Marcus proceeds to tell me that I had to be with them for 90 days before I could even use this benefit package. I had indeed applied for unemployment benefits and was approved, however they never documented me telling them this. So they proceeded to harass my contacts and come to my grandmother's house which is my address, I just was not there because she kicked me out. They discussed my full account details with her and that was nowhere in my agreement.

We bought a washer dryer set which we have almost paid off and went and got a fridge because ours tore up. We were paying our payments on time and there was a man manager. We fell on hard times due to my medical issues and was behind on rent and everything else-- he was working with us. Not for sure what happened but we went in one day to see if they could work with us about payments and the new manager was very rude and hateful and even though on the phone she said she would work with us.

My adult Son has been renting items from Rent A Center off and on for years. Presently, he is a customer and is renting furniture and a large TV from them. His payments are $75.00 per week! That is $300 per month! THAT'S JUST CRAZY!! He is now off of work because he has serious damage to his rotator cuff (shoulder) and is scheduled for surgery. I've been trying to help him out as much as possible, but my funds are also limited. Last week I offered to pay, and did pay the $75.00 due to give him a break so he would not loose his furniture and tv while he is down and waiting for his work to send him a check.

I rented bunk beds from these people. I explained instead of Friday I won't be able to pay until Tuesday since my check won't arrive till then. I was told they will come tear down the bunk beds on Tuesday then once payment was received they'll return and re-setup. How ridiculous. I rented a tv from them prior. It was giving me issues, the volume was messed up. They came four different times to take the tv to be repaired. At one point they brought me a smaller tv to use until the other was fixed which I felt was unacceptable.

I was in the store trying to get a TV. While in the store trying to fill out the paperwork one of the employees hit my parked car!!! We called the police and made a report. It took a lot of calls to finally get to the person handling my claim. When I did they actually took care of all the damages and paid for a rental car. I also got to choose my body shop where I wanted my car taken. I did end up letting the TV go back since they were charging me over $1700 for a used 50-inch TV.

Well, I rented 2 phones from them here in franklin ky and they were lost on a move to another location. Well 2 employees threatened to file criminal charges and put me in jail, I made a lost police report and guess what??? They are harassing me to report them stolen!!!! They said if I didn't pay or report them stolen they would garnish my disability check and have me put in jail, also one of the employees there is harassing me off the clock by driving by me and revving his engine at me while I was working. Not only that, they called after stores hours and that's WAY against policy. I called their 1800 number and told them what was going on and even have them at the franklin ky store on recording on my phone telling me about the garnishing of my disability check and throwing me in jail!!!!

I am renting a bed from Rent A Center, and I pay every two weeks on it. I missed a payment and explained I would pay double next week. The associate that was on the phone named Jessi, started yelling that she was coming to pick up the bed if i did not come in. She didn't offer or suggest any other options. When I said I would be in the following week she said "I will be at your house every day until we get it." I hung up, it was poor customer service. She called back repeatedly three times after that. At this point, I would not recommend Rent A Center to anyone if that's how they treat their customers. Mind you, I was at work whenever she called.

I went there yesterday and ** told me possibly he delivered refrigerator. When I got there another manager named ** said to me "no way, not tonight." So that maybe a little angry then I called the store. It's already after the delivery time that they set. It was between 2 and 4 today 1/13/15. I called the store I talk to a guy named **, I told him I'm losing food. I put my unspoiled food in garbage bags outside where it's cold and ** hung up on me. Now I will press some kind of charges because this isn't the first time this store has did this and the store is in Hornell NY 1040 state route 36 Hornell NY 14843 telephone 607 324 3737.

I took part in the Black Friday experience, I paid $30.00 down on a living room set. It seemed to be that when we set up a time for delivery, it never worked for me or Rent-A-Center. Then last week I was told that I would not get any part of the Black Friday promotion and that my furniture would now cost me 5.00 more a week. I think that if nothing else, I should have gotten my original $30.00 back, since I never had possession of the furniture. I also have been a long time customer with Rent-A-Center and this has really burned me. As soon as my V is paid off I am done with them and will not recommend them to anyone else again. I am going to look at Aaron's to see what kind of a deal they have and if they stand behind it or not. I also sent a complaint last Friday but never heard back from anyone. This is the second time I have been burned on furniture with you, 5 years I bought a couch and recliner that were supposed to match per Curtis, and when they delivered it they said oh guess what they don't. Thank you.

I purchased a bunk bed set for my kids. When they set it up they didn't even put the screws that holds the slats down. So that night my kids fell thru the top bunk 3 times, then we had to put our own screws in it. The guy who delivered it told us that it would explode like a bomb. Guess we figured that out the hard way. The side of the bed was cracked...it only lasted 2 months...then I have insurance on the bed. They didn't have the part to fix it after they told me they did. So I had to get a whole new bed. Then they forgot the mattresses at the store. 2 days later we got those, which jacked my price up over 1,000.00. For a bunk bed? RAC is a joke.

There has got to be some type of insurance through this darn company. I've purchased quite a bit through RAC and I've even turned some stuff in and literally wasted money which they don't take into consideration but now I'm paying for something I don't even own because it was stolen. Now what makes me very upset and yes I'm at some fault for not calling back is the fact that they are harassing my elderly mother with my account and now she is horrified because they are threatening me with court. Like are you serious. I'm beyond pissed at this point and just for future I'm never making business with your company never again. Yes it's the store on American Legion/Roslindale.

I have been a customer from Rent-A-Center since June 2014 in the Calhoun, Ga store and must say Nancy is a wonderful lady who always smiles at all as does the other sales associates. I'm amazed at all these bad remarks. I was originally looking online to see what happens if I'm late on my kids ps3. It's due the 15th but might not have the money till 1st due to helping family with electricity bill. I've never been late. It scares me a little reading all this but I think I will just call and talk to them. I'm sorry so many have problem with them. I guess I got lucky with my store, they are wonderful and love that I started doing business with them.

Recently I had an ex put down my name and number when doing an application and when I called the Manager to have the stuff taken off of my name, he was beyond rude! Refused to help me, mocked me, accused me of playing games with the store etc. because I was mad and said legally they cannot have my name on an account without my authorization! How do I file an official complaint and seek legal action over this?! Nobody should be treated with such disrespect!!! The store is located in Bradford, PA.

A long while ago, my son rented a laptop from them, and of course fell on hard times, and fell behind. Fine, I said. Call them up, return the laptop, and be done with it. If you owe a week or two, I'll help you out, but return the laptop. He was all set to return it and at about 9:15 pm one night, there was this horrific pounding and screaming at my front door. Looked out the window, only to see a RAC truck in my driveway. Well, I thought, that's ok, the boy didn't return the laptop and they sent some ignorant ** to pick it up. I told him to go get it, as they were here for it.

In November I rented a phone from Rent A Center. It was a nice phone and everything was going well with my payments. I had no issues until... The beginning of December I was at a party at a friend's house and someone stole the phone out my purse while I went to the bathroom. I didn't notice until later on in the evening when I was on my way home. So I did like everyone else would and call the phone, of course nobody answered. So I called the police and made a report with them. I then called Rent A Center and they said that I still have to pay for it and it's not their problem that I was careless with the device. I wasn't careless but I also didn't think it was supposed to be attached to my hip either. Now they have been calling everyday asking me to come in the store so they can track it because they need my permission to do so. How do they need my permission to do that? I don't own the device.

Rent A Center is threatening to send me to jail if I don't pay $663.93 for a bed that I got under cash and carry for the total price of $400, with tax making it $523.00. They are trying to get more money from me. I only owe them $153.00. Rent A Center is a rip off and the ready books really need to be looked through. If they are trying to get over on me, I can only wonder how many others they are trying to do this to. This is Rent A Center in Columbia SC on Fairfield Rd.

I had been a customer of the Colville WA store for several years. Four managers knew me well. Last summer I started a new job and daughter broke her leg. Life happens. New manager Shawna was horrible. Said things to me on two separate occasions things like "learn to pay your bills, quit being a dead beat, loser,” and a few other things. I did try on two occasions to speak with her. Both times I got a condescending attitude, or that I was wasting my time. I complained to two separate stores and also put it up on Facebook. I work in a call center with 200 plus people. I told my training class and warned my coworkers about the manager and the attitude that the customer is NOT important. Even after complaining this woman still manager. I have called that store several times; she is still manager and still treating customers like crap.

Well it is my own fault for going against my better judgment and going with Rent A Center. I thought it would be easier than financing and was I wrong. I got a sectional couch from the Mechanicville, NY store. The girl who got my account set was great. The manager called to schedule the delivery and seemed quite cocky but I could deal with it. Needless to say I am having it picked up next week. I have tried paying my bill online every 2 weeks and they have me with a Queen and King mattress as well. So I would call to make a payment. After speaking with them every 2 weeks, 3 hours after making payment someone else from the store would call and ask why I haven't paid for the King and Queen bed, blah, blah, blah. After fighting with them stating I have never even inquired about beds I have had enough. They sent me a nasty letter demanding I return the beds. I called and told them to come on over and pick out what beds are theirs because I have all the paperwork from Taft! Idiots! Avoid at all cost!

I have now been a customer for Rent-A-Center over 20 years. They have false advertisements on their website on computers that you can see but you cannot order them. I don't feel this is right, I have called the corporate office of Rent-A-Center and they're telling me the same thing that I cannot order things off their website as being said. I don't know why they have a website then at all. I have also reported Rent-A-Center to the Better Business Bureau. After 20 years of being a valued customer at Rent-A-Center I think that is coming to a near end.

I've been trying to get the store in Farmington to take back their items and they keep giving me the run around and now I have to pay them another 128 $ plus another 85 $ before they take anything back so at this rate I'll never get rid of it. So if anyone ever ask me about rent a center I'll be telling them don't go through them because they will screw you. If they don't take it back we will be in court because now I'm done with this.

I dislike them calling me and threatened me to come with the police to take my things away when I every two week make my payment. Now my children are even afraid to open the doors for the reason they called and told them they were coming to come in my house and take things away without any consent. I believe they are the rude and embarrassing company I could ever bought thing from them for my home. I really dislike their nasty behavior and manager skill to their customer. I am not the only one but most of the clients I know get this nasty call from and threatening call to come and take their stuff away.

He called me and I told him I would be in when the mail came to pay. I was waiting for my social security check to come and he got sarcastic and rude and would not listen to me and does the same to my daughter when she goes to pay for me.

I've been renting from rent a center for so many years that I've grown a great relationship with the manager Ryan at the store on north Salina in Syracuse NY or so I thought. I've been delivered a mattress with bed bugs on it, a fridge that door keeps breaking, and they don’t want to fix. They told me they would bring my new door so I waited all day and they never came. Then I call them and they say they came 20 minutes ago. They lied then it changed to “can we come Monday?” So I'm done. See if you guys get another payment from me. I don’t think so.

I had went to a Rent A Center at Lamb Blvd. and Las Vegas Blvd to get a laptop. They didn’t have the one I wanted to, I got offered an HP. It looked better than the one I had wanted so I said yes to them meaning that I did wanted the HP. So I didn’t get my HP right there and then. I understand there is a process of verification. So in a few days I get approved and I called them up to see if I can go pick up the HP. They said “Yes come on over and get it.” So I did. My surprise was oops, they couldn’t find the adapter to the HP. So I had to wait 2 weeks for the adapter. So I get offered a cheap no good, slow computer. So more than two weeks passed and never received a phone call. Now, why should I pay for something I wasn’t satisfied with? Plus the staff need to learn how to communicate with their customers. They absolutely SUCK!

I am a loyal customer. Always did on time payments and when I couldn't do one payment, I called and asked for an extension. They said their hands are tied that they couldn't and said they can get the items and hold them for me. But there was no way I was able to wait 'til they pick the items up due to I am working every single day. They couldn't understand the reason as of why I couldn't make the payment. It was an emergency. Had to use the payment money to purchase my kids medication and of course I put my kids first. Never again will I get anything from them.

Gave my daughter a smart tv that was a display. Brought it to the house wrapped in clear plastic. And said they had to take it out the box to make sure it works. But little did they know they left the sign on the tv that say "why do layaway". Right then and there I knew it was a display. Had her rent a bed set and didn't add a mattress with. I dealt with them some years ago and never had a problem like this. And now my daughter has a tv that doesn't work and still waiting for another one.

My fiancee and I started to rent a fridge from them about 7 months ago. Starting 3 months ago we started to have trouble making payments but we had no way of getting another fridge so we would scrounge up the money and make the payment. (Was late the past 3 months but always made the payment.) Just recently had a family emergency and I also had a bad fall which kept me off work for over a week so therefore I didn't have a good paycheck. The first time being late after my fall one of their "fine gentleman" YEAH RIGHT came to my door and pounded on it so hard then tried to get in. I was trying to get to the door but was on crutches (Broke my ankle) so it took me a minute to get to the door. I told them my fiancee would come to make the payment in which he did.

I have been a customer for 6 years. I have insurance on my produce. I have a Acer laptop that I'm paying on. The problem that I am having with it is that the mouse pad is sticking. The charger is not the right one for it, it not charging my laptop. The volume don't work after I take my headset off. I was promise a loaner 11/17/14. I did not receive it, they send me home with the same problem. I am unable to do my school work on my laptop. They want me to paid extra on a new laptop. Why should I have to start all over with my payment. I call Crop and they took down my statement and say that I will hear from someone in 24 hours, I call them 11/18/14. They call for payment because the satisfaction is wrong. My laptop is from store #2275. Today is 11/20/14, they say that the manager will call me about my problem. It is now 5:16 pm and no call back. I call them today around 3pm. My second phone number is **.

So I started renting from RAC in Canoga Park, California on November 7, 2014. I agreed to do the bi-weekly payment. I've been getting calls ever since this Monday telling me that I am late on my payment and that I will be charged for 2 weeks. WTF?!!! I asked how is it that when I left the store, all of a sudden my 2-week agreement turned to every week? No one had an answer. That place is ran by a bunch of young and immature people.

I'm a previous customer of Rent-A-Center several years ago. We rented a touch screen laptop and was making payments because of the usual harassing phone calls, something went wrong and we had to give it back to them for repair work. We received a call telling us they had to send it back to company. Time went by, they finally contacted us and was blaming us for the keys in the back of the laptop being broken which neither of us did so we decided to get our full refund back,. They gave us such a hassle after making several trips down there. One employee was harassing my disabled boyfriend mimicking him because he had a speech impediment, making fun of him and the way he talked. I thought this was unprofessional and inappropriate but either of us said anything. They called the police on us so we left not wanting to make a big deal out of this. A few days later we returned and got our full refund back. Since then we moved from North side but we will never ever rent from them again or recommend anyone else does.

This store is full of immature, simple-minded scum. Their main goal in life is making sure that other people are degraded and looked down upon, rather than doing their jobs. Customers of Rent-A-Center in Canandaigua, NY have informed me that because of a short, non-meaningful stint between myself and an employee, I am being spoken ill about to CUSTOMERS! Mind you, I am also a Rent-A-Center customer in the Canandaigua store. I will be returning my things and renting elsewhere. I do not appreciate being spoken about negatively, especially when the issue at hand was a personal matter. The manager, **, is incompetent and an attention-seeker, and is the person who began the rumors in the first place. Get a life, and find something better do with your time.

My husband and I purchased a washer from them several months back. On several occasions my husband asked about applying the money in the suspense account towards the principal and was told that our contract does not allow us to do this. I also spoke with David on 8/7/14 and was told that they cannot apply this to my principal. My husband was told this several times, the last time was 2 weeks ago. Today I called to make our payment and inquired on this again, as it did not make sense to me that we cannot apply extra money towards our principal payment. We have 6 kids and if a washer wasn't mandatory, I would have never purchased this from them anyways. I was informed by Victor today that we CAN do this, all we have to do is ask.

I began doing business with Rent-a-Center in March 2013 when I needed a washing machine and wasn't certain about exactly what I wanted in a machine. I was immediately sold on a machine with all the bells and whistles when the sales rep said it would save me on water. To make a long story short, things seemed fine during the first few months but if I was just one day late, they would begin with their annoying phone calls. Not just to me but all my references!! If that wasn't enough, they would literally try their hardest to talk me into renting things I didn't even need, such as a television, phone, furniture, etc.

At the end of June of this year we started the rental on a sectional. It was great. I had been assured by the Associate who claimed he was the Store Manager that the sectional, which was housed in a back shed/warehouse area, uncovered, would be cleaned prior to delivery and that my old couch would be removed and disposed of. This was on a Monday or Tuesday. On delivery day, that Saturday, the sectional was delivered. The delivery guys said it had NOT been cleaned when I asked. The sectional was dirty/dusty. Soon after, the whole family began to get bites. Because it was summer, I thought it was mosquitoes. We treated for such but it became worse. A friend had mentioned bed bugs because it was RAC. I contacted store and was assured several times that it couldn't be bed bugs and they even said it had to be mosquitoes.

This started November 2013. I have had multiple accounts which I tend to pay off in the 90 day period if I can. I was called by the clerk at our local rent-a-center about a black Friday special which I could use my $100 coupon (an incentive given out when you close an account). I had no accounts open that I could remember. The clerk said I had to get the TV that day otherwise the price would be 600. It was a small smart TV, something I mentioned I would probably be looking for. My friend also said he was interested in one.

Okay, I have rented around 17 years and yes I know that's said. I have bought a lot of stuff, not one time was I ever late even when I was at one point paying almost $400 a week. So here is my **, they call me each Saturday to remind me my payment is due and when will I be in to make the payment. I have told them over and over I do not need to be reminded, that it's only been 7 days and I have been paying for 17 years and they are going to get me fired for calling me at work, to stop calling but they still do. So now if they call me I will wait until Sunday and pay online, maybe they will catch on.

Friday, the store Manager sucks. Also the people that works there harass you about making your payments. Qunicey a former employee harass customers. Him and Friday have dirty matters. Customer service sucks. They have a gay dude in there that switch harder than me. Who allows employees to wear Red hair? The ** blacker than me. Anyways, don't waste your time or money. Try Premier, it’s a New Company in Grand rapids Mi.

OMG! NEVER EVER E.V.E.R. DO BUSINESS WITH THIS LOCATION! ESPECIALLY BILLY! I have been a customer for two years. Never had a problem till I got a new job and had to change payment from weekly to biweekly. To avoid any late payments I ASKED Billy to come and get my merchandise for a week so I could stay on track and he could bring it back. He says, "No Mrs. ** that's too much work. Since you're such a valued customer I'll give you that week and you'll be fine." I go, "Great! That's cool but you're sure I'll be OK that way?" "Absolutely ma'am. No problem." He blatantly lied to me. And for SEVEN months and STILL counting I've being harassed about that one week that Billy supposedly took care of for me.

First of all I want to state that this is in reference to the Rent-A-Center located in Laramie, WY. My family has used Aaron's for a few things we have bought and have been very pleased. Our last purchase we got a stove and have been making regular payments on it. Back in June we went to make a payment only to find a note on the door stating to make our payments to Rent-A-Center and the address. When we made the payment we asked about why we had to make payments there and were told that they were only taking payments for Aaron’s because our local store closed its doors. We didn't think anything about it since the main gal we dealt with at Aaron’s was working there at Rent-A-Center.

Wants me to pay $132 late fees for being 22 day late with $8. I refused to pay it. They won't give me my laptop And I have the one they loan me while they was fixing mine.

Do not enroll in the acceptance now program. They hide the true facts of the details of the deal. I utilized acceptance now in bobs furniture in Delaware. I was informed today when I attempted to pay off my original balance of $2167 that despite the $1575 I paid to date my balance is still $2047. When the rep Erica was asked to explain what was paid to the principal she said "I don't know" and lied and said my cell phone does not work and they have been trying to call me!!! Lies lies. Stay aware. Bob's has contracted with this program to prey on the less fortunate.

Ok felt like trash. When I made payments, always on time. Thought I had bad credit then right before going to make another payment I bought a brand new Honda!! @@ Wahoo. Found out only fools buy from there does nothing. For your credit go to Baddock home future. I called them after I bought my new car and told them to pick up wd. I got yelled at by an ignorant you know, what hell wd still sitting in my living room? Lol. I keep calling and nasty people keep saying we were there and left a door hanger. Hahaha. Really.

I been renting for over 20 years. In Nov. 2010 I got a washer and dryer to rent for 28 months. It's been 36 and they say I still need to pay one more payment. They did take it back 2x for - 4 months and it's going on 3 years next month, which will be 36 month- many 4, which it's still overpaying by over 6 month. How can anyone tell how I can get the money I have overpay... Am also paying for a set of couches which I don't have a problem paying, and I have been paying without missing a payment, but if you do the math you will also notice I have overpay, thank you. This store had been taking over by new manager which are really wonderful people. I believe it was a mistake from the others. People who had the store made a mistake. It would be nice if someone can take sometime and look into this for me. Thank you all and may god bless you all.

Rent-A-Center does not cooperate well with customers who wish to return items! You have to beg & plead with them at the store on MLK in Atlanta. But, when they refuse to get item(s), they start to blow your phone up when they caused you to be late because they really don't want to do a pick-up. Then I experienced an employee one of my associates about my financial information! I will call in the morning to update them and then I will still get a call shortly after...when the first associate promised to update the file. The service is poor, if it can be called service! Kmart has a great lay-away plan and they are also now leasing! Stay far, far away from Rent-A-Center!!!! Please.

They tell you it's new but it is not. You buy and then find out it's recalled or discontinued. When you call to speak to the manager I or my dad gets this rude girl, she really should be fired. I go in to pay things off to get crap that is not worth paying off. They need to be honest, and not give people other peoples problems or at least make sure it works and if it is used give a cash price for a used item not a new item price for used. Example: they were going to charge me for a Note 8.0, tried telling me it was new. When I got there it was used, very used and was going to charge me 400. That's a price for a new one. Used cash price from a private owner is 158, refurbished 226 cash price out the door. Be careful. Look up pricing before buying anything through them and make sure it is new if you want a good deal.

I been making payments for more than a year on a 500 dollar game system I spent well over 3000. I missed one payment with them and they increase the amount I owe. On top of that, tell me to return the product after I offered to pay them the one week that I owe. I spoke to the manager and the owner and they told me that if I were to pay, the rental agreement was violated because I missed my single payment and that I have to return the product and pay what I owe. This isn't fair. I been paying them everyday for a year, spending 3000 dollars on a system and I get treated like crap for missing one payment. Something needs to be done about these people.

RENT-A-CENTER is a scam plain and simple. Their furniture is second rate and their computers and tvs are OVERPRICED. EVERYONE PLEASE STAY CLEAR OF RENT-A-CENTER! Can anyone get their money back or at least a portion back?

It all started with a previous rented couch. I was 7 months pregnant, moved in with my bf, sat on the couch and it broke (I weighed 197lbs). They came out to confirm it was broken - say they will be out Monday to pick it up for repair. We are like "we have kids we need a couch here in the meantime." "Oh we don’t provide a couch in the meantime". After further research, in the clause it is required for them to. So after a week of arguing with them they bring out a love seat in the meantime. SO nice - mind you 2 kids, 2 adults. After a total of 5 weeks, R.A.C. wanting money for a couch we don't have that's broken and lots of calls to corporate and complaints, they finally say “Ok we will give you the option to pick out a whole new couch.” So we did - it had burn holes about 10 and some dirty stains but other than that it was nice and came with the side tables and 2 lamps and we figured we get some resolve to clean up the couch and we will be good and we made out.

I call to speak with a store manager and this other guy always gets on and tries to intimidate me, even came to my house one time when another guy came and no one answered cause we were gone. If we can't make a payment they tell us "well why can't you make it? what's the problem?", when it's none of their business.

Well this was my 2nd time coming back to Rent-A-center. Last time I gave back new bedroom set and used living room set, I paid about 600.00 then gave back both stuff. Now Sept. last year, I rented to own used bedroom set, they lied about the pieces to it. And later I add a laptop. In June, had new baby so got behind in paying, they say they help but when you can't pay, they come to your home in stuff no good. Well they took the laptop and my bedroom set, they want 150.00. I am almost done paying and they trying to get it back. I feel its the same store, they just moved same people who set up. I should get store credit because Rent-A-Center is a rip off. I will came back 2nd time never again.

I rented couch and loveseat. They delivered the wrong color. When I went to find out what they were going to do, they told me they would exchange it on Sat. That was 2 wks ago and have not heard from them. When I dealt with the Arnold store, never had a problem. Can't depend on them. I have been a customer over 4 years.

I have been renter a lot of things and paid it out. This time I lost my job and they came out and pick the table set up. So I told them I have put a lot of money into this and I want it but well it did not happen this way. I call the store today and the manager was very mean. He told me he did not want to deal with me and he was sending it to another store so now I am losing out on money that I have put into this table set.

Communication and customer service don't exist in this store. I have never dealt with such disrespect or lack of honesty in a business before. While I am waiting on repair of my washing machine, I am renting one. It's been almost 3 weeks and they have no word on when it will be finished with repairs. They keep telling me they will call me back, and I never hear from them. I have had nothing but poor customer service from day one. I would never in Life recommend this store to any friends and definitely not my military families!