Rent-A-Center Reviews

Gave my daughter a smart tv that was a display. Brought it to the house wrapped in clear plastic. And said they had to take it out the box to make sure it works. But little did they know they left the sign on the tv that say "why do layaway". Right then and there I knew it was a display. Had her rent a bed set and didn't add a mattress with. I dealt with them some years ago and never had a problem like this. And now my daughter has a tv that doesn't work and still waiting for another one.

My fiancee and I started to rent a fridge from them about 7 months ago. Starting 3 months ago we started to have trouble making payments but we had no way of getting another fridge so we would scrounge up the money and make the payment. (Was late the past 3 months but always made the payment.) Just recently had a family emergency and I also had a bad fall which kept me off work for over a week so therefore I didn't have a good paycheck. The first time being late after my fall one of their "fine gentleman" YEAH RIGHT came to my door and pounded on it so hard then tried to get in. I was trying to get to the door but was on crutches (Broke my ankle) so it took me a minute to get to the door. I told them my fiancee would come to make the payment in which he did.

I have been a customer for 6 years. I have insurance on my produce. I have a Acer laptop that I'm paying on. The problem that I am having with it is that the mouse pad is sticking. The charger is not the right one for it, it not charging my laptop. The volume don't work after I take my headset off. I was promise a loaner 11/17/14. I did not receive it, they send me home with the same problem. I am unable to do my school work on my laptop. They want me to paid extra on a new laptop. Why should I have to start all over with my payment. I call Crop and they took down my statement and say that I will hear from someone in 24 hours, I call them 11/18/14. They call for payment because the satisfaction is wrong. My laptop is from store #2275. Today is 11/20/14, they say that the manager will call me about my problem. It is now 5:16 pm and no call back. I call them today around 3pm. My second phone number is **.

So I started renting from RAC in Canoga Park, California on November 7, 2014. I agreed to do the bi-weekly payment. I've been getting calls ever since this Monday telling me that I am late on my payment and that I will be charged for 2 weeks. WTF?!!! I asked how is it that when I left the store, all of a sudden my 2-week agreement turned to every week? No one had an answer. That place is ran by a bunch of young and immature people.

I'm a previous customer of Rent-A-Center several years ago. We rented a touch screen laptop and was making payments because of the usual harassing phone calls, something went wrong and we had to give it back to them for repair work. We received a call telling us they had to send it back to company. Time went by, they finally contacted us and was blaming us for the keys in the back of the laptop being broken which neither of us did so we decided to get our full refund back,. They gave us such a hassle after making several trips down there. One employee was harassing my disabled boyfriend mimicking him because he had a speech impediment, making fun of him and the way he talked. I thought this was unprofessional and inappropriate but either of us said anything. They called the police on us so we left not wanting to make a big deal out of this. A few days later we returned and got our full refund back. Since then we moved from North side but we will never ever rent from them again or recommend anyone else does.

This store is full of immature, simple-minded scum. Their main goal in life is making sure that other people are degraded and looked down upon, rather than doing their jobs. Customers of Rent-A-Center in Canandaigua, NY have informed me that because of a short, non-meaningful stint between myself and an employee, I am being spoken ill about to CUSTOMERS! Mind you, I am also a Rent-A-Center customer in the Canandaigua store. I will be returning my things and renting elsewhere. I do not appreciate being spoken about negatively, especially when the issue at hand was a personal matter. The manager, **, is incompetent and an attention-seeker, and is the person who began the rumors in the first place. Get a life, and find something better do with your time.

My husband and I purchased a washer from them several months back. On several occasions my husband asked about applying the money in the suspense account towards the principal and was told that our contract does not allow us to do this. I also spoke with David on 8/7/14 and was told that they cannot apply this to my principal. My husband was told this several times, the last time was 2 weeks ago. Today I called to make our payment and inquired on this again, as it did not make sense to me that we cannot apply extra money towards our principal payment. We have 6 kids and if a washer wasn't mandatory, I would have never purchased this from them anyways. I was informed by Victor today that we CAN do this, all we have to do is ask.

I began doing business with Rent-a-Center in March 2013 when I needed a washing machine and wasn't certain about exactly what I wanted in a machine. I was immediately sold on a machine with all the bells and whistles when the sales rep said it would save me on water. To make a long story short, things seemed fine during the first few months but if I was just one day late, they would begin with their annoying phone calls. Not just to me but all my references!! If that wasn't enough, they would literally try their hardest to talk me into renting things I didn't even need, such as a television, phone, furniture, etc.

At the end of June of this year we started the rental on a sectional. It was great. I had been assured by the Associate who claimed he was the Store Manager that the sectional, which was housed in a back shed/warehouse area, uncovered, would be cleaned prior to delivery and that my old couch would be removed and disposed of. This was on a Monday or Tuesday. On delivery day, that Saturday, the sectional was delivered. The delivery guys said it had NOT been cleaned when I asked. The sectional was dirty/dusty. Soon after, the whole family began to get bites. Because it was summer, I thought it was mosquitoes. We treated for such but it became worse. A friend had mentioned bed bugs because it was RAC. I contacted store and was assured several times that it couldn't be bed bugs and they even said it had to be mosquitoes.

This started November 2013. I have had multiple accounts which I tend to pay off in the 90 day period if I can. I was called by the clerk at our local rent-a-center about a black Friday special which I could use my $100 coupon (an incentive given out when you close an account). I had no accounts open that I could remember. The clerk said I had to get the TV that day otherwise the price would be 600. It was a small smart TV, something I mentioned I would probably be looking for. My friend also said he was interested in one.

Okay, I have rented around 17 years and yes I know that's said. I have bought a lot of stuff, not one time was I ever late even when I was at one point paying almost $400 a week. So here is my **, they call me each Saturday to remind me my payment is due and when will I be in to make the payment. I have told them over and over I do not need to be reminded, that it's only been 7 days and I have been paying for 17 years and they are going to get me fired for calling me at work, to stop calling but they still do. So now if they call me I will wait until Sunday and pay online, maybe they will catch on.

Friday, the store Manager sucks. Also the people that works there harass you about making your payments. Qunicey a former employee harass customers. Him and Friday have dirty matters. Customer service sucks. They have a gay dude in there that switch harder than me. Who allows employees to wear Red hair? The ** blacker than me. Anyways, don't waste your time or money. Try Premier, it’s a New Company in Grand rapids Mi.

OMG! NEVER EVER E.V.E.R. DO BUSINESS WITH THIS LOCATION! ESPECIALLY BILLY! I have been a customer for two years. Never had a problem till I got a new job and had to change payment from weekly to biweekly. To avoid any late payments I ASKED Billy to come and get my merchandise for a week so I could stay on track and he could bring it back. He says, "No Mrs. ** that's too much work. Since you're such a valued customer I'll give you that week and you'll be fine." I go, "Great! That's cool but you're sure I'll be OK that way?" "Absolutely ma'am. No problem." He blatantly lied to me. And for SEVEN months and STILL counting I've being harassed about that one week that Billy supposedly took care of for me.

First of all I want to state that this is in reference to the Rent-A-Center located in Laramie, WY. My family has used Aaron's for a few things we have bought and have been very pleased. Our last purchase we got a stove and have been making regular payments on it. Back in June we went to make a payment only to find a note on the door stating to make our payments to Rent-A-Center and the address. When we made the payment we asked about why we had to make payments there and were told that they were only taking payments for Aaron’s because our local store closed its doors. We didn't think anything about it since the main gal we dealt with at Aaron’s was working there at Rent-A-Center.

Wants me to pay $132 late fees for being 22 day late with $8. I refused to pay it. They won't give me my laptop And I have the one they loan me while they was fixing mine.

Do not enroll in the acceptance now program. They hide the true facts of the details of the deal. I utilized acceptance now in bobs furniture in Delaware. I was informed today when I attempted to pay off my original balance of $2167 that despite the $1575 I paid to date my balance is still $2047. When the rep Erica was asked to explain what was paid to the principal she said "I don't know" and lied and said my cell phone does not work and they have been trying to call me!!! Lies lies. Stay aware. Bob's has contracted with this program to prey on the less fortunate.

Ok felt like trash. When I made payments, always on time. Thought I had bad credit then right before going to make another payment I bought a brand new Honda!! @@ Wahoo. Found out only fools buy from there does nothing. For your credit go to Baddock home future. I called them after I bought my new car and told them to pick up wd. I got yelled at by an ignorant you know, what hell wd still sitting in my living room? Lol. I keep calling and nasty people keep saying we were there and left a door hanger. Hahaha. Really.

I been renting for over 20 years. In Nov. 2010 I got a washer and dryer to rent for 28 months. It's been 36 and they say I still need to pay one more payment. They did take it back 2x for - 4 months and it's going on 3 years next month, which will be 36 month- many 4, which it's still overpaying by over 6 month. How can anyone tell how I can get the money I have overpay... Am also paying for a set of couches which I don't have a problem paying, and I have been paying without missing a payment, but if you do the math you will also notice I have overpay, thank you. This store had been taking over by new manager which are really wonderful people. I believe it was a mistake from the others. People who had the store made a mistake. It would be nice if someone can take sometime and look into this for me. Thank you all and may god bless you all.

Rent-A-Center does not cooperate well with customers who wish to return items! You have to beg & plead with them at the store on MLK in Atlanta. But, when they refuse to get item(s), they start to blow your phone up when they caused you to be late because they really don't want to do a pick-up. Then I experienced an employee one of my associates about my financial information! I will call in the morning to update them and then I will still get a call shortly after...when the first associate promised to update the file. The service is poor, if it can be called service! Kmart has a great lay-away plan and they are also now leasing! Stay far, far away from Rent-A-Center!!!! Please.

They tell you it's new but it is not. You buy and then find out it's recalled or discontinued. When you call to speak to the manager I or my dad gets this rude girl, she really should be fired. I go in to pay things off to get crap that is not worth paying off. They need to be honest, and not give people other peoples problems or at least make sure it works and if it is used give a cash price for a used item not a new item price for used. Example: they were going to charge me for a Note 8.0, tried telling me it was new. When I got there it was used, very used and was going to charge me 400. That's a price for a new one. Used cash price from a private owner is 158, refurbished 226 cash price out the door. Be careful. Look up pricing before buying anything through them and make sure it is new if you want a good deal.

I been making payments for more than a year on a 500 dollar game system I spent well over 3000. I missed one payment with them and they increase the amount I owe. On top of that, tell me to return the product after I offered to pay them the one week that I owe. I spoke to the manager and the owner and they told me that if I were to pay, the rental agreement was violated because I missed my single payment and that I have to return the product and pay what I owe. This isn't fair. I been paying them everyday for a year, spending 3000 dollars on a system and I get treated like crap for missing one payment. Something needs to be done about these people.

RENT-A-CENTER is a scam plain and simple. Their furniture is second rate and their computers and tvs are OVERPRICED. EVERYONE PLEASE STAY CLEAR OF RENT-A-CENTER! Can anyone get their money back or at least a portion back?

It all started with a previous rented couch. I was 7 months pregnant, moved in with my bf, sat on the couch and it broke (I weighed 197lbs). They came out to confirm it was broken - say they will be out Monday to pick it up for repair. We are like "we have kids we need a couch here in the meantime." "Oh we don’t provide a couch in the meantime". After further research, in the clause it is required for them to. So after a week of arguing with them they bring out a love seat in the meantime. SO nice - mind you 2 kids, 2 adults. After a total of 5 weeks, R.A.C. wanting money for a couch we don't have that's broken and lots of calls to corporate and complaints, they finally say “Ok we will give you the option to pick out a whole new couch.” So we did - it had burn holes about 10 and some dirty stains but other than that it was nice and came with the side tables and 2 lamps and we figured we get some resolve to clean up the couch and we will be good and we made out.

I call to speak with a store manager and this other guy always gets on and tries to intimidate me, even came to my house one time when another guy came and no one answered cause we were gone. If we can't make a payment they tell us "well why can't you make it? what's the problem?", when it's none of their business.

Well this was my 2nd time coming back to Rent-A-center. Last time I gave back new bedroom set and used living room set, I paid about 600.00 then gave back both stuff. Now Sept. last year, I rented to own used bedroom set, they lied about the pieces to it. And later I add a laptop. In June, had new baby so got behind in paying, they say they help but when you can't pay, they come to your home in stuff no good. Well they took the laptop and my bedroom set, they want 150.00. I am almost done paying and they trying to get it back. I feel its the same store, they just moved same people who set up. I should get store credit because Rent-A-Center is a rip off. I will came back 2nd time never again.

I rented couch and loveseat. They delivered the wrong color. When I went to find out what they were going to do, they told me they would exchange it on Sat. That was 2 wks ago and have not heard from them. When I dealt with the Arnold store, never had a problem. Can't depend on them. I have been a customer over 4 years.

I have been renter a lot of things and paid it out. This time I lost my job and they came out and pick the table set up. So I told them I have put a lot of money into this and I want it but well it did not happen this way. I call the store today and the manager was very mean. He told me he did not want to deal with me and he was sending it to another store so now I am losing out on money that I have put into this table set.

Communication and customer service don't exist in this store. I have never dealt with such disrespect or lack of honesty in a business before. While I am waiting on repair of my washing machine, I am renting one. It's been almost 3 weeks and they have no word on when it will be finished with repairs. They keep telling me they will call me back, and I never hear from them. I have had nothing but poor customer service from day one. I would never in Life recommend this store to any friends and definitely not my military families!

I went there and was going to pay $9.99 for a large tv, but, surprise, it suddenly sold. Yeah right. Then I let myself be talked into going with a smaller tv for a higher weekly rate. Problem is, I forgot to ask for the remote and the dweeb who handled the rental forgot about it too. I went back right away and asked for it. He looked in the back room and looked in the Rent-A-Center truck, but there was no remote to be found for this tv. I took the tv back before I was billed another week. Without a remote, it's almost impossible to set up connections and cable on newer models. Needless to say, I'll go without a tv until I can afford to buy one at a store that will provide help with the setup AND the remote. What a bunch of fast talking losers the guys at Rent-A-Center are. Never again!

On Sept 27, 2014 I went into Rent-A-Center in Desert Hot Springs to rent a computer. I had paid for the computer up until 9/27/2014 and returned it that day, on 9/20/2014. I paid the amount of 60.84. I had also rented a tablet I owed around 153.00, 90 days same as cash due by 10/11/2014. Deanna who was helping me with my account, she was unable to transfer the 60.84, so they told me they would leave a message with Josh and he would call me on Monday which would be 9/29/2014. I went in that day and Josh had no idea what I was talking about. None of the employees told him, so he was not able to access the acct to give me the refund.

First day I ask the process of going about renting a tv. The gentleman misinformed me stating no background checks, no references needed and same day installment plus delivery. Next day when I go to purchase item I tendered $135 for tv after gentlemen tells me it's $103/month, it's a one time insurance fee. I was in a rush so I paid, signed and rush returning few hours later and tendering $25. I reviewed contract that night and realize he was charging me extra for loss damage waiver. I go back next day and address situation, he claims it's an obligation. He was kind so I left. Didn't receive the television until 9 days later when I shed they claim my four referrals didn't answer. I said I want to terminate contract because too much miscommunication and suddenly my tv was delivered, too late to terminate.

Nothing was stolen, just a lot of damage, Smart T that got completely damaged. Could not do nothing with it. The vandalism is not covered. I still have to pay for the whole T. Then I pay them 100 and the following Monday what is the deal with that? Now they are trying to come to my home and col. Trying to contact corporate and deal with them. What do I do? Any ideas?

I purchase some mattress from Renter Center. I had term for @5 week. Something bit me. I thought that it was a roach and I look it was bedbug in the corner of the mattress. So I pull everything off the bed, look around the mattress and old blood was on the mattress and a nest of bug must just hatch. Me and my fiance got bitten by these bugs. Now I can't get Renter Center to call us.

I went into the Value City Furniture store to purchase furniture for my house and I had to finance 1000.00 through Acceptance Now and while filling out the paperwork, the guy breezed through it without explaining everything to me and me being a trusting person didn't think much of it. I was planning on doing the 90 days same as cash and told them more than once that was what I was doing but as I was ready to leave, he asked when I wanted my payment date to be so I chose the 15th and he made sure to tell me not to worry about making my payments until the 15th.

Rent A Center is harassing me, my family, my friends, treating my friends, for a payment that's 3 days behind. I've called and told them about this. Manager said that it would be no problem - know all of this is happening. Have neighbors, have seen them walking around side of house peeping in windows when we're gone to work. Need to know what I can do to stop these practices, not just for me but for others as well. This got to be illegal practices. I live in N.C.

We had recently gotten a vizio smart TV from Rent-A-Center. We started experience problems with the TV so I called to get it serviced. Well, they were supposed to come on Wed between 2-4. I called 10min after 4 because they hadn't shown up and the manager apologized and said they couldn't come because one driver had called off. She had reschedule the appointment for Friday between the same time. Guess who didn't show, no call from them - nothing. Then Monday came around and the manager had called and said, "we are sorry we did not come out, last week is a free week and we would like to reschedule", well third times a charm right? NOT! Once again they did not show up! My husband answered the phone call from them at ten after six (supposed to be at the house between 3~6) to tell us the manager wants to reschedule for tomorrow between 4~6! Needless to say my husband cursed a good bit on the phone and told them not to bother come get the TV. We will see if they show up today. I will not be home when they come. Waste my time, I will surely waste yours!

Rent A Center / Get It Now / Colortyme - or whatever it wants to be known by in Round Lake, IL on Rollins Road has management that wants to make money for "his store" as is the purpose but he does it by taking/keeping individual customer's store credits that they had earned either by returning, exchanging, or even using the insurance they offer in the event of damage... I am aware of a very recent case of a family losing out on over $2500 worth of store credit and the RAC Round Lake Manager says it's too bad... The family was vandalized and provided the police report - the Round Lake manager 'Mark' says the family did it on purpose... Right, they were 2 weeks from final payment and they wanted to have to start over - 'Mark' even made negative comments about a pregnant woman when she was late on a payment (but caught up and then some) when he said, "Well maybe you should pay your bills and stop having kids and get a job"... SHAME SHAME SHAME on him. The district office of the company as a complaint was filed and no real effort to follow up, and even the family for believing in the rip off artists known to operate "rent to own" franchises/businesses.

We rented a pre owned mattress from RAC, been a customer for over 20 years and never had a problem until now. The only room infested with these critters is the room the mattress and box springs were in. The worker checked our whole house and found nothing, as well as the pest inspector that did a home inspection. Filed a complaint against them, and of course what do you think they said? Right. Not our fault, time line has passed, they are so full of it. Trying to file a class action lawsuit against them. If you have experienced the same problem let me know.

Rented 2 pieces of merchandise from Rent-a-Center. From the 1st week we tried to get the Damage waiver off, they kept saying ok pay one more time and we'll take it off. After 6+ months of hearing the same stuff we decided not to pay anymore until it was fixed. During that time we also started getting new charges of upwards to 20 dollars a week and no one including the district manager could tell me what they were. We contacted the store and told them we are not paying anymore we want arbitration, after being threatened with it atleast 20 times, they then threatened us with jail. That just happened to be the day I started recording the conversations. A few days before that happened they had came to our house and threatened our kids. I took the gloves off, so to speak and got a nice shiny new smart phone and got a call recorder on it. The same day we contacted corporate office which had the District manager call.

I stayed at a friend's house who was under the assumption he had a new mattress delivered by rent-a-center when in fact it was used. I woke up covered in bed bug bites. They would not talk to me, since I wasn't the one who rented the furniture and the store manager was extremely rude about it. When they did bring out a new mattress, one of the guys who delivered it was so hung over he vomited in the parking lot. Very disturbing place to deal with. I would sleep on a floor and do without before renting anything from them.

I went in to purchase a living room set. The total was $2,500. I had the set for about 5 months, NEVER late on my payment, paid twice in a month to hurry and get it paid off. I notice the total amount would maybe go down $30-$40 and I was paying $250 every two weeks. This didn't make sense to me. I went in and spoke to the manager - he kindly broke every little detail down to me. Long story short, it's a SCAM. I told to come pick up the furniture because I didn't want it anymore. A year goes by and I check my credit, these ** have the nerve to have it listed on my credit report as a charge off.

We looked everywhere for the couch we wanted. I just didn't want to pay 3 grand for a sectional. We stopped at RAC and found the perfect couch in the perfect color. It was one that someone could not pay for and brought back or got repo'd. Great condition! Great delivery with great service. Once they got it in the house and left, the roaches started coming out everywhere. We couldn't believe it. We had to have the house and couch exterminated. They told me they could not be held responsible and couldn't prove they were from the couch.

To sum up my experience I was lied to, taken advantage of, called names, harassed (I am legally blind and disabled), stalked outside my home - when out shopping by their employees. I was signed up for some kind of club which charged me - I never asked for or consented to. I purchased the tv but will never do business with them again. Don't bother to call the head office in Plano Texas. They are a joke and very rude and dishonest.

Ok so I have had some financial fall backs and have always rented from rac.. But believe me this is the last time that will happen. They called my job non stop so happen they call a day my boss is there covering for me, not to mention my bosses name is Maria as well (Ivan) at the Lombardy location in Dallas - accuses my boss of being me, threatens to go to my job to talk me. He actually said, "you might be Maria ** and just saying your Maria **." My boss is a not a very tolerate person and this pissed her off even more of course and owns the business and basically can do what she wants. She hangs up on him.. He calls back and calls her unprofessional lol... "big joke" what is he???? My boss calls me and say, "please call RAC hungry ** and find out how much you owe so I can pay them and you can be done with those **." Turns out I called and all I owed was $51.03. Ridiculous right???? Man I thought I was fired.. But my boss said she was going to file a complaint and that I should do so as well.. I will never never never never never ever rent from rent a center again!!!!

I had rented a 45-inch TV an entertainment center and a 3-piece center table in 2011. I only have $500 dollar left to pay off for everything. An incident happen. I didn't get to pay that week and they told me they're coming to get the furniture and I could come and get them the following week and that was a lie. I pay the Rent-A-Center almost $5,000 dollar for nothing and they were overcharging me. People, think before you go to Rent-A-Center to buy nothing.

We have been late on our payments and I completely agree that we owe them the money, but instead they decided to just come get EVERYTHING and didn't want our money. They wouldn't even give us a payment plan, instead they said they want all of the money by a certain day or they will be filing criminal charges. With a baby on the way they want us to do the impossible. They are very rude and inconsiderate.

I have been a customer for a few years now. I have purchased a tv, sectional, and tv stand. The last item I am paying for is a washer and dryer. I start having problems with the washing machine so I called in and told one of the workers ** and he told me he would get a loaner out and have mine sent to service the next day. I explained to him the time I was available to have someone bring it out. The next day came and no one came. I called the office and the store manager said, “I am so sorry. They should have been at your house.” Told me she would call them so I waited another 3 hours - by now it's 4:00. Mind you they were suppose to be at my house at 1 according to prior arrangements. So at 5 I called the store back to set up another day for pick up and delivery. A day was set and I expressed again that I needed a time that they would be here and was assured again. Had someone sitting at my house and they called me at 2 because they had to be to work at 3.

I have an iPad from there I'm renting. Everything in my house came from there and they call tell me payments due so I told them I'll be out Sunday or Monday because my grandma's in Iowa City and she the one who makes the payment. Girl said ok and then the manager call back and cuss me out. Told me to walk to Iowa City to get the payment. He didn't care how I got it. How rude is that ... This place needs all new staff. I've been a manager and if I was cussing people out, I would of got fired so fast. I will never tell nobody to go through Rent A Center!!!!!!!!! And then he goes on if I make the payment, he still going to take it, like why make it then. I think the people that own this should take a good look at the people they have at their store. This store is in Bettendorf. STAY AWAY. THEY'RE RUDE AS HELL and they can never tell you how much you owe on the stuff, like what the hell... My rating: never go through here, save up and go buy it!!!!!

I totally agree that I owe my payment but Rent A Center was not willing to work with me... They have called every day several times a day. They knock on my door early morning till eight or nine at night. They bang on windows. They check my door knobs to see if it's unlock. I'm going to pay them but give me a chance. I just got behind due to emergency. I hate that I had to go through them. They are rude. They act like they never had emergency... Even a bank gives you a chance... Their things are overpriced. If you don't have to go through them, don't. Find a way to get it without using them. The harassment from them should be against the law. It's really bad. They harass your references. It's unbelievable what they do to get their broke down used furniture...

They are very rude, do not care what they say and how they say it. I called them to let them know I would be in late to make my payment. Before I could finish my statement, I was told no, I need something by Saturday. With DEREK not even looking at my payment history. And before our conversation, I was asked to call back because he was the only one in the store, could I call back in about 15 minute. What kind of customer service is that?

I've had an account with Rent a center over a year now. I've fallen behind on weekly payments. I'm getting harassed big time! Please help!

I received the WORST service in my entire life!!!!! The employees and the manager are VERY RUDE at the 884 Concord Pkwy N, Concord, NC location.

I bought/rented an iPad. I started to pay for the item last June 2013. I gave the store in Hanford, CA. $300 and then made monthly payments of $109. In Jan. of 2014 I asked how much and how long. The sales associate on the phone said nine more months! I said nine more months!!! She then changed it to nine WEEKS and a balance of $460. In March I asked the same question got conflicting answers and at one point the balance had gone UP to $560!! I turned it in, went on eBay and bought a refurbished one for $300. I filed a complaint with the BBB but RAC has their lies down pat. So I am out $1000 plus the purchase price of $300. I hope someone else does not do what dumb me did. I will NEVER deal with these Rip-Off artists again and I hope they rot in Hell.

We have had our account January 2013. We have three different accounts and your store has done nothing but steal our $, lie to us and treat us very disrespectful!! I feel Insane due to accusations 1 minute saying that we don't keep in touch & then get a payment history where we had talk to them are they being knock on my door to repo! No one in the store is accountable for anything!

My husband and I have been renting from Rent-A-Center for 12 years now. I mean 80% of what we own has come from them. I have read the complains and I have to say that they have always been clear on how things work. I have walked in to the store with pictures of what I wanted and they have gotten it for me. I am now wanting a type of mattress in a full size in which they do not carry but has ordered me one and it will be here tomorrow. They are awesome here in Texas.

I rented a sectional that I had been assured had been cleaned prior to placing on showroom floor. After 1 month I leaned on a cushion and it tore the old/worn fabric. When they came to replace it, they discovered dead bed bugs. There is no way this was inspected prior to placing on showroom floor and it's fortunate they were dead or they would have had an infestation in the store as well as a costly exterminate at my complex at MY EXPENSE. I've been dissatisfied with the way they handled my complaint with only applying the amount I had paid for 1 month of rental towards a new rental. Once I am in a better financial situation, I will be returning the sofa I have now and will never purchase from them again. Word of mouth is the best way to get results.

Rent a center has rude employees, disrespectful that can talk to you any type of way like you're not a paying customer. It's disgusting. Then the district manager doesn't do crap but defend the employees behavior. I do not understand how they are still in business with 83% 1 star rating and all the negative feedback online. The CEO or president of this company should be ashamed. Managers and employees need to take customer service courses. Will and would not recommend Rent-A-Center to anyone!

My Mom rented some things through Rent A Center and she went into the nursing home. My mother will not be able to come home so I set up a time through them to pick up the items. Between 2pm and 4pm on two different accounts. Both time someone showed up between 10am and 11am... HELLO!!! NO ONE IS AT THE HOUSE... And, both time the staff acted as if it was my fault... WHY WAS I NOT THERE? Either Rent A Center staff can't tell time or maybe they don't care... If my mom comes home, she WILL take her business somewhere else... I will NEVER recommend this place to anyone...

In December, we got my daughter a mattress set. The mattress was used. They told me they would have me a new one by February. So I paid off the mattress set, it was $800.00. by January. In February, I kept calling them and calling them trying to get my new mattress set like they told me I could get for $800.00. So finally they bring out what they say is new mattress set. Well, my daughter after a week of using it started getting bites on her body. Started looking at her new mattress set but there's bugs. How's that? A new bed with bed bugs. It's now July and they keep telling me they will take care of it and spray the bed. Well 5 months and they still give me the run around. Stay away from this company.

On Monday, June 30th, 2014 at 8:37 am, I received a phone call from an employee named ** working at Rent-A-Center on 400 N Navy Blvd #3 Pensacola, FL 32507. ** was calling to remind me that my payment was due that past Saturday, June the 28th. ** asked me when I could come in to make the payment. I stated I was not sure on the exact day but sometime this week. ** insisted on a day with an attitude in her tone towards me. I told her definitely by Friday of this week. She then stated that they were closed on Friday for the Fourth of July and her tone hinted that I should have known that. I said I will be in before Thursday and explained that Mondays and Fridays are very busy for me in the line of work that I do. All of my weekly reports are due on Mondays and Fridays and I hardly ever get a lunch. She then rather rudely decided that I needed a condescending lesson on what happens when their items are not paid on and threatened me with retrieving the property because apparently I cannot pay my bills on time.

It's one thing to go in every month to make a payment and have to deal with people who don't know what they're doing, but it's another when you come in to the store and the so called manager doesn't do a single thing to help what he himself terms as "one of my better customers." I went in upset but wanting to pay my monthly bill when they over charged me. When I brought it up, the manager got mouthy with me and insisted he was right. Angrily I over paid. When I called back, he noticed the problem then, not at the time I was at the store. I asked for a refund and he refused by saying that he can't. I know other stores give refunds. There shouldn't be an issue with refunding me what I over paid.

Matter is not resolved. Trying to acquire knowledge of RAC customers whom were treated in like manner and how this can be settled in fair and agreed way. I have rented to own item @ 150.00 a month for 9 months originally under stated term of one year in which I would pay 1,800.00! To add insult RAC said 5 more months were required which adds 750.00 more for total of 2500.00 for an item that sells for about 750.00 to 850.00 retail maximum.

6/21/2014, between 10 and 11AM TWO OF MY NEIGHBORS WITNESSED Rent A Center truck LOADING MY FRIDGE. 2 guys broke into my rental property damaging 2 doors and stealing my fridge purchased from Lowe's. I never knew of RAC company NOR I EVER BEEN RAC CUSTOMER. UNDER NO MEANS THIS COULD BE ANY REPO!!!!! We called police report. Witness gave statements. We even called RAC's local store. Store manager told us that they do not rent their trucks and their employees are NOT taking trucks home. So clearly that happened during their work hours.

I do not or ever had an account with Rent-A-Center but Charles Parks continue to harass me to fine a client of theirs after asking to be taken off the contact list which I did not give permission to be called. I am an ill senior citizen and do not wish to be disturb this way!! The call is coming from 853 Oak ST. S.W 404-755-7070. They even show up my door and sent mail here which I sent back. He start talking by calling my name then proceed to tell me that he is calling from RAC. I have tried to be patient with them and ask to be taken off their contact list with no regards to my age or health. Can you help?

I went to bobs furniture, I purchased dining Room set. I paid in full and the sale person from bobs recommended if I need any furniture for my apt I can go to Rac, it's in the same building right in the middle of bobs. No credit check, you're automatic approved. At the time I didn't know it was Rent a center. I would have never got it but I agreed after talking to a Rac sales person. They said I can get anything under $3,000, so I did. It came to $2,995.99. Then I was told that I can pay it off when I get my taxes, now this was in October. The sales rep told me that when my tax come all I have to pay was $2500 and the furniture would be mine. When tax came he changed and said I need $3.200. I said "That's not what you said. Why do I need so much when my total is less than three thousand."

Been long customer of Rent A Center for around 3 years now in Belmont NC, now that the Current Assistant manager Jay and the newest manager (not sure her name she is black skin with tattoos showing all the time on her arm and heavy set). Well we finally had to stop going there after the false promises & the last time going waiting over 1 hour being the only people there. While the manager insulted her employ in front of my wife and I saying he is a bad person, a bad worker and she isn't going to take him acting like a baby in her store (this employee walked out on her) I don't think he was happy about being insulted in front of customers. His name was Jarrard or something of that nature. She then told us sorry we had to wait and she could get with us now as this was being said a new customer walked in and she then asked us to hold and served him on which took almost 30 minutes maybe more.

I have been a customer of Rent-A-Center for five years. I am a fleeing domestic violence victim who needed to start over and left with only what I could carry in the middle of the night. I was very blessed to find a place and I immediately got my first item, a bedroom set. However my apartment is a 2-bedroom and large and I knew I would need more furniture so I waited until I had saved enough to use the 90 days same as cash feature as I surely did not like having to pay through the nose on a full contract.

I just sold my home and was downgrading to an apartment, in doing so I decided to purchase everything brand new. I went to Rent A Center. I went in to PURCHASE a Whirlpool Refrigerator, A Dinette Set, a leather sectional, a 70 inch Vizio tv, with a tv stand and 2 end tables and 2 lamps, a bunk bed set for my daughters and a glam bedroom set...CASH!!! All together totaling approx $9,000!!! I was told that I would be taken care of, which in spending that amount, I expected! BUT at checkout I was told to leave something on the account to be protected in case anything went bad with the products. I took the advice but intentionally left only $30!!! On the tv only because it was an electronic and I had a little more faith in the fridge!! So I pay and ask about delivery. I'm told it couldn't happen until the next day and ALL items were going to be delivered and set up and I was first priority! I was happy. The next day however is when things starting going down hill. I was put on the last delivery for the day! After the RAC guys got here, I was told about how everything couldn't fit, some things got damaged and more. So that day all I got was the refrigerator, which I had to setup!!

I've been renting from Rent-A-Center since May 2013 and up until I attempted to purchase more furniture, it had been great. I was solicited on the phone to come in and add furniture to my account for a great cost. Being that I was moving, I did need a dining set so I went in to add one. After I selected the item and made my first payment, I was told I had to go through the entire application process, where they proceeded to call my references to not only verify me but try and sell them stuff. UNACCEPTABLE.

We've been a customer for over 5 years buying most of our houses furniture and appliances from RAC. We could walk in the store and we're known and welcomed. My wife could call in and have anything delivered. Customer service was awesome. Until recently first the manager we dealt with quit his replacement was still doing everything he could to please us. Then Cesar took over and my wife gets a call that we were late. She says she will pay on Friday but Cesar says no, he needs to pick things up. She says fine but wait till my husband or she is home. The next day Levi calls and says he's at the house. My wife tells him she's at work won't be home till 10 pm. He says he will wait, she hangs up on him.

After reading the complaints, I am not surprised one bit of the treatment I received. I rented to own a washer and dryer from this horrible company only to have the dryer break down shortly after I finished paying three times what it's worth. I then purchased another dryer only to have that one break down shortly after it was paid off as well. Now I have two dryers sitting in a storage unit with the heating unit burned out. I decided to give them another opportunity at my business, so I rented a sofa for a couple of weeks as to have something temporary when my family came to visit. After they left I called to have them pick it up. They set a pickup date and never showed. I was annoyed since I postponed errands to make myself available to them.

Appliance was purchased on 5-10-2012, GE washer dryer Model # vt172437g, dryer # ft713902a. Had problems with the knobs on the dryer. Rent-A-Center switch the set out for another set brought back, with the same problem on the washer. When took cover off, the appliance was hot glued with not, appliance glue but art glue, to hold the knob in place until I payed it off. The screw was not in place to hold part, only hot glue, for flowers it was a mess. I was scammed for payment.

Rented a furniture set and laptop from Rent A Center. Soon as I got it, I noticed burn holes in the couchings. Next day I called and explained. They said someone would be out. No one ever came. Now it's the next month and my first payment is due. Now I'm getting all these threatening calls saying this or that. They say they won't accept damaged property. However I did no damage and I don't want this damaged property. What am I to do? Does anyone know? This is crazy first month.

They consistently call me in the morning when payment is due. I have until midnight to pay if I am using online service, which is what I prefer not only because it's convenient, but I don't have to pay a fee to make a payment as I do when you call into the store ($1.99). I also asked them to stop charging me for the insurance they charge $6.36 for at the beginning of May and here I am again seeing the $6.36 added to my account. They are telling me that the only way to not pay is to call the damn store (which would mean paying the $1.99). It may not sound like a lot of money, but $1.99 and $6.36 adds up and whether it's a lot of money or not - it's my money - not RAC's. I can't wait to pay off the washer and dryer I have. I want NOTHING else through RAC.

I visited RAC today 5/16/2014. I gave a friend a ride to Glasgow RAC by Wal-Mart. She wanted to see why her computer would not stay online & Maybe they could fix it or tell her what she needed to do on computer to get it to stay online. She uses the comp. for school work. They called her a liar! RAC would not get her another one or even fix the one she had. All they cared about was the money. She was upset and left. Meanwhile another Young lady came in, asked what she should do about her new dryer she was renting to own. It has a broken belt. RAC should fix it but instead they told her she needs to have it fixed by a technician. That she will have to pay for it. I say contact a lawyer and sue them, maybe own that store or a new washer & dryer.. I will not rent or buy from them. Besides, who wants to pay 3 to 5 times the price?

My first time ever dealing with Rent a Center was in 2013. I rented a sectional. The manager had explained my payment plan. I specifically explain to him that I could not do an every week payment. That was not how I got paid and I would prefer every two weeks. He said that's fine. I can set it up that way but I would have to pay the month up so that's what I did after they explained to me the month's purchase. The delivery was so crazy it took them four days just to deliver and I had to take off work a day. Then the furniture had three torn slits in it so the same month they kept calling me harassing me.

RAC are bunch of bullies. They want everything their way... I had to return a fridge (financial problem). They called my wife out of her name. They told me they would come back after hours to talk in private.. I take that as a treat all cause I ask for a manager to be present when picking up the fridge.. They could not provide proper credentials so I still have my fridge... Punks and I'M still waiting for those characters... I got something for those kind of people.. Brink it punks.

I had surgery in February. When I called to make a payment the manager told me that it was not good enough and that he would be to my house in 10 min to get 50 dollars more. Recently my mother who does not live any place near me had open heart surgery and had to go home which made my husband and I behind. When we called today to tell them we would be in next Friday to get us paid up we were told by yelling, "No we are coming tonight to pick up and someone better be home," along with them saying, "You can't pay us but can get a new car." Hello I have had car for a long time.

I normally don't rent items. I was out of work but had enough income to pay weekly low payments. I needed my customer ID number to log in and set up ePay. I called the store in order to get it and got an earful of attitude from the worker on the other end. I expressed the fact that her phone etiquette sucked but instead of trying to recover from a customer having a bad experience, she said, "Look, I'm not going to do this with you." **. Once I'm done paying off my couch, I will never ever get anything from this company again.

I WAS paying for a washer and dryer set. Well, the washer has had nothing but problems in which I did let them know right away, and yes my account was past due because of life's troubles. My grandma was dying of cancer so I was spending as much time as possible with her and my family. Well the manager from 1 of the Marion, Indiana stores told me frankly, "I think you're a liar," and kept trying to yell over me. I did call and let him know to read the newspaper. My grandma's obituary was in it. I got not a sorry or nothing, on top of a broken washer that I was told by the workers I had to pay my account off. Then they'd bring me a washer to use while mine was getting serviced. So I paid it off. Then my cat died and left me 4 2-week-old babies to care for. My mom got admitted to the hospital where she'd almost pass away. I had court dates I had to tend to, just everyday life struggles.

I purchased living room group from Rent a Center May 2013, sent furniture in for repair Jan 2014....I received it back March 2014. We were getting bitten but didn't know what it was, my daughter had started sleeping on the sofa and received bites on both arms... I reported to RAC, they filed a claim. The adjuster sent exterminator out who reported they found nothing. I told the adjuster I had pics of the bugs... I hired an exterminator who found the bugs, faxed in report. Nothing done.. RAC states it's nothing they can do. I've tried on more than one time to contact...no response.

RAC sold my sister liability and benefits plus coverage. She was killed in a car accident later that month. If you accidentally lose your life it pays $5000, if you're not over 70. She was only 27 and left behind two children ages 2 and 3 yrs. of age. She had no ins. and their father passed a year ago. The mgr. told us to send the accident report and death certificate, telling my mom Jessica had listed her as beneficiary. We did as ask. Then my mom was ask to come sign papers so they could get her a check minus the cost of the television which should have been covered because it was stolen by someone from her living quarters located 3hrs. away when it became known she had passed.

Tried to return furniture. They did not want it due to damage. We paid for insurance, but naturally they claim it does not cover damage. Some guy came to the door when just my teenage kids were home. They didn't answer, but said he was banging on the door and ringing the doorbell for like 5 minutes. Needless to say, it scared them. We agreed to pay $200. But never received anything in writing. We have paid almost $7000 for $2000 worth of furniture, which was cheap crap. I would never recommend this place to anyone, even for a short term rental.

I was walking home. A driver speeding in a school zone refused to move over out of the bike/walk lane of a road. My husband and I had to jump in a ditch to keep from being hit. As we crawled out, my husband yelled at him. He in turn flipped us off. I tried to file a complaint, called all the way to their Texas headquarters and got told if the store managers don't want to help us to go ** ourselves, we're not customers and they don't care. Rent-A-Center doesn't care about other's safety. If you have a kid going to school on Olive Rd in Pensacola, FL, be careful. Rent-A-Center drivers can run them over and their headquarters won't care!!

I can agree with a lot of the complaints people have such as timely deliveries as well as high mark ups in prices. However complaints such as you ruin the merchandise and it is no longer rentable for someone else and you expect them to take it back, that's ridiculous. The phone calls are overwhelming; however, they are intended to be used as simple reminders and those of you who have rented from Rent-A-Center know it clearly states on the contract payments are expected ON OR BEFORE THE DUE DATE, not after the due date or whenever you feel like it.

I am not a Rent-A-Center customer nor have I ever been. The store manager insist on harassing me in hopes of getting payment from another individual. I am in no way, shape or form connect to this person's contract in any way. The store manager calls me every week and "I am going to keep calling until you tell him to call us." This is absolutely crazy. I have told them for months to stop calling me and that I am not their customer and now WILL NEVER BE!!!!

I will "never" rent another item from this company again. I am also a property manager of over 550 units and I will make sure that none of my resident don't either. Rent-A-Center is the worst. You need to revamp the quality of customer service you provide because it is horrible! Rent-A-Center takes advantage of the poor and people with credit challenges and it is very sad.

Rent A Center is currently in the process of trying to charge me with a felony of obtaining property under false pretenses all because I didn't make my normal monthly payment. These people have done nothing but harass me over payment. Now they want the whole entire payoff amount or they will press charges on me. This place is not to be messed with at all. They are a rip off and they do nothing but threaten and harass their customers. If anyone can please help me, I would greatly appreciate it.

My refrigerator suffered a compressor failure so I decided to rent a fridge until the part came in that would fix mine, about a week. The only good thing about RAC is that they would rent me a fridge for two weeks rather than the obligatory 1-3 months other places wanted. They promised that after filling out the necessary paperwork my fridge would be delivered that day before 7 p.m. This was about 1:30 p.m. No show. The next day a call to the store first said the driver had numerous deliveries and only one driver was available, so it would take a while, no time frame given. A second call they said between 1-3 p.m. He didn't make it until about 4:30 p.m.

A worker from RAC named Alex has the audacity to call son's job and threaten him with going to his job to pick up a payment of only 4 days late.... I called him and told him that he is harassing him and he should not be calling people with threats... RAC is the worst rent please for someone who is trying to get some simple furniture or any electronic for their house...RAC sucks....

I have read all of the complaints and negative comments on here, and found it somewhat disturbing. This is definitely proof that your experience with Rent-a-Center will vary according to which part of the country you might be in. For example, they have been very good to me...and I will elaborate.

We had purchased a brand new foam mattress that was defective and I let the assistant mgr know at the Lynn, Mass. store where we purchased this item. She made an arrangement with my wife to bring another mattress, and the mattress they brought into my home was a used mattress without a manufacturer's plastic. I brought this to the attention of the assistant manager and told her that this is not hygienic as there are diseases that can be contracted such as bed bugs and other bugs that can infect your skins. She said that they thoroughly disinfect the mattress in store themselves, and what really disturbs me is that they do not hire a professional to do this type of work where they have experience, instead they do it themselves.

I am living in Mt. Airy NC. I went to RAC and got a computer. The assistant manager named Crystal lied and told me that it would be refurbished. LIE! I got it home and it would hardly turn on, was so slow and had a bunch of garbage on it from the previous renters. Then she found me another one so I gave her the benefit of the doubt. Later I needed a bedroom suite. The same lying manager told me that she could have charged me 17% for her guys to come out that night. I didn't know what she was talking about. She was so rude, she hung up on me after I told her I would not do business with them again. I have made every payment but RAC is totally unprofessional. Anyway, there was a scratch on the dresser, they sent out someone with a WHITE CRAYON!!! It made things worse. Unbelievable... They suck.

I do believe RAC Acceptance is a business predator that preys on the poor and low income people who have bad credit or no credit at all. RAC Acceptance uses threat of lawsuits, wage garnishment, and other intimidation tactics against its customers because they know these customers do not have the financial means to hire big time lawyers to fight them and therefore customers are left with no option but to fall into their trap and do what they you to do. They have their corporate lawyers but they forget there are lawyers for the little guys too who are as aggressive as their corporate lawyers.

In October 2012 I began renting an alleged new refrigerator from Rent-A-Center in Charlotte, Michigan. I finally paid it off in November of 2013. All total I paid this company $1750 for a refrigerator that should have cost new at the most $600. It is now broken and is just barely out of warranty with Whirlpool. Rent-A-Center refuses to do anything about the situation. I was totally taken by this company in every way.

The only thing I can think of when I read SO many reviews written about the SAME company, yet it happens ALL OVER the map, is that treating their customers this way MUST be PROCEDURE! They must TRAIN their employees to do and say these things because it's JUST TOO SIMILAR!!! So, a CLASS ACTION LAWSUIT filed by everyone who has been mistreated, cheated, and harassed by them is not only something that CAN be done. It is something that SHOULD BE - MUST BE DONE!!!

Our store rented a t.v. for an expo and received the worst service. The Renton store employees are abusive bullies. Rude just doesn't cover it. Several phone calls and my visit to the store were unbelievable! We will never use this company again.

This place is horrible. Do not ever go here. There is really nothing to say. They take your money. And if you don't have the money before the due date, they even make sure you have the money by calling you a day before and make sure you have the right amount. The people are rude. They don't help you. They try to get you to get more stuff like when you walk in there and you are paying your bills when it's overdue they are like "welcome to Rent A Center do you want to look at our washers?" And I'm like "ummm... I'm 18 does it look like I need a washer?" Like I'm coming here to pay my bill not to look at a washer. Just don't go here go somewhere else.

Rented a washer and dryer. They called before the due date... then had me paying every 2 weeks instead of monthly as my contract states. They violate FDCPA constantly even if you're one day late. Currently in the process of filing against them.

I work in sales, so I understand things can get mixed up or what not. I rented a used dryer from Rent A Center. I noticed the price was way too high, I am not paying over a grand for a used dryer. It worked good for a week then broke down. I contacted an employee and they never contacted me back so I decided I didn't want it any more. I called a total of three times and spoke to three different people and still couldn't make a appointment for someone to come get the broken down crap. Finally about a week before Christmas someone comes and takes it back. That employee didn't give me anything to sign, he just took it and left. Then I get a letter January 8th demanding that they get their dryer back... Hello, they picked it up over two weeks ago... I will no longer shop at Rent A Center, they are overpriced and they need to get their stuff straight.

Don't know about those people rating Rent A Center 5 star, but with my experience with them I don't have no other words for them than SCAM, I need a TV for their easy financial. I went to them, they show me a nice one. I was very happy, I pay it way more than the market price. I was okay only for their credit system but they send me a used TV. I have them take it back but they call me and tell me it's what I signed for because Rent A Center don't have new item (be careful if you still want buy from them, read twice the contract you sign) but don't worry. you got insurance. Anything happen the Insurance will cover it, lying. After a few uses, the screen turns white. Now they tell me it will cost too much to repair the screen, the insurance don't cover for so much. The only choice they give me is take the damaged TV for reduced price and buy another one for reduced price again. I reported them to consumers department, but you don't want to go to all that. Be really careful or best STAY AWAY FROM THEM.

They sold me an iPad, they said it was a 3rd gen. I called Apple and Apple said it was a 1st gen so I bought it off and got my son an iPad 2. It came locked out and my son was supposed to get it for Christmas. He did not, we are still waiting for it and it's the 28th. They keep saying give us a couple of days and nothing. If you want good deals and great people go to Aaron's.

I negotiated a purchase price of $901.00 for a used sectional that had stains on the fabric and cuts on the leather. I made a large down payment and asked to be set up on direct debit from my bank account so that the sofa would be paid off within the 3-month period. While going over my monthly bank statement, I noticed they were still taking money out. When I called them, they informed me that I had not made the final payment on time and that I would now owe them an additional $450.00 if I wanted to purchase the sofa. This on top of what they already overcharged me made me furious. I have paid them well over $1000.00 and now they want more when they were the ones who set up the payment arrangements.

I've had my furniture for about 4 months after paying my bill on time or even a day before its due date. A couple of weeks ago I lost my 2nd part time job and wasn't able to make a full payment every week. I called Tyreek the store manager and explained my situation to him and requested that my payments be moved to every 2 weeks since every week wasn't how I was getting paid anymore. He was really rude about the situation and said he would see what he could do. A few days go by and I start getting 6-9 phone calls a day, then 2-3 visits to my home a week.

When you miss a week, they triple the payment hoping you will forfeit on your contract. Paid triple what items are worth. Big rip off. White plains road in the Bronx 3204 very rude when talking to you, kind when taking your money. These people are crooks.

I went into Rent-A-Center to buy a laptop and I told them I wanted a new one and they said they had one at another store that they would bring to the store I was at and I could buy it. I filled out the paperwork and went through the process of making payments and paid it off. The laptop was supposed to be brand new but it wasn't, and I realized it after noticing that someone had previously had it because they had had MSN as their ISP and they had downloaded a few other programs on the laptop.

Okay, so I've been renting from them for the past going on two months now. I've been on time with my payments and make the payments actually the day before so I really don't get any annoying calls from them. Yes, you are going to way over pay for anything you get from them! Just a fact! You don't have the dough up front and they take advantage of it, it's how they run their biz lol. I don't like it but I'm not complaining because I never would have had a 60" smart TV if they didn't.

My diatribe stems from the staff's (Ashley Furniture - Fairfield, CA) inability to clearly explain the lease contract I was committing to, the neglect of not providing me a signed copy of my lease agreement, a tax for shipping (a store policy), an inclusion of a "Benefits Plus" coverage within the lease I was not aware of and did not approve and a "phantom certificate of ownership" correspondence I never received after successful completion of my lease. More importantly is the area of exorbitant tax and charges included in the lease that unfortunately could be argued but not resolved in any form to a consumer. I equate this to a "Cash Advance" business whose sole purpose is to exploit desperate consumers with shameful overpriced fees.

I wrote a review last week regarding the fact that I had told them not to phone me anymore but they continue. Yesterday, Sat Nov 16, 2013 some idiot named John phoned and left a recording on my voicemail once again reminding me to make a payment!!! After all this time they should know that I don't need any damn reminders from them! The only time they're even supposed to call anyone is if a payment is late! We'll see how they feel when the tables are turned!! They can take their appliance and ram it up their ** for all I care!

Has refused to honor their lifetime guarantee twice. Also, I had been assured three times that a voucher would be sent to me on money spent renting electronics. That was over a year ago. It still has not been sent to me. I returned everything but an AC (which stopped working two months later) because I had it basically permanently installed in the wall, and then switched to Easy Home. LOVED Easy Home--they said what they meant and meant what they said. RAC bought them all out about eight months later, and I was dumped right back on the RAC. Every month, they're charging me for this discounts/benefits card that I don't use and have never used. They never sent me the booklet explaining benefits I might be able to use. I called about it, and they sent it last week. Come to find out they had coverage for loss of employment that I could have BEEN used, and now I can't apply for it. I've been out of work since last March. Shady as hell.

I just found that they had a case filed against them back in 2010 in Washington and lost, and everything that they were order not to do they are still doing. I'm going to be looking into it and see if anything what can I do from stopping them from calling my work and cell phone several times.

Thinking it would be better to rent a brand new washing machine then use my credit card to purchase one, I went to Rent-A-Center. Things were fine until I was just 1 week late with a payment due to something going wrong with my paycheck. Only ONE week late and these idiots phoned every single day and even came to my house! I've read that it's illegal for them to show up at a person's home or job and the only thing they can really do is take you to small claims court.

I have been a long time customer of RAC, and have bought out at least 7 items from them. I currently have about 1 month left on a TV screen and even have a buy out price for it. I have come upon some financial hardship for the moment and have had some difficulty paying them on time. Besides the harassing phone calls, they decided to send a female employee to my home over the weekend and she was TOTALLY OUT OF LINE!!! She banged on my door, parked in the middle of my street with her hazard lights on, beeping the horn and flashing a flashlight in my window for about 15-20 minutes. I considered calling the police but knew that it was a civil matter and it would have been a waste of their time. I have contacted the district manager for something to be done, and do plan on taking it higher up if need be. They cannot be allowed to harass people like that even if you do have their "property" (even though with the amount of money you pay it's yours within the first 90 days). It's really a shame that this company with such a reputation has employees that conduct themselves like a bunch of thugs!!!

I rented a sofa and chair from the Waynesboro, PA Rent-A-Center for a shop I had. When I closed my shop, I moved the suite to my home. Within a week I went in to the store to change it out. I got another suite. When it was delivered the girl tore a hole in the back of the sofa... I am on disability so I get paid once a month. When I had my wife call them and tell them I couldn't pay that day, the manager said she wanted the stuff back or the money... Since then I get at least 5 calls a day from different numbers, rude messages, telling family members I owe them money and they will get me for stealing their stuff! I'm tired of the harassing phone calls and now letters demanding I return their stuff since I'm a deadbeat...

I rented a laptop from Rent A Center in Colorado Springs and they decided to go ahead and change the contract to weekly payments when I told them I wanted monthly payments. I paid them the first month on the 15th like I had thought I was supposed to. The next month, they started calling me and leaving rude voice mails. I had to go out of town to take care of my mother and I called them and told them I would be back the 15th to make payment! They continued to try and call and leave rude voice mails. My phone got shut off and I am still out of town and every time I try to call and explain what's going on, they do not answer the phone. My neighbors called my husband and said that they have banging on our old apartment door and cussing and saying rude things. I tried to call their corporate office but no one ever gets back to me !!! Never rent from these people. They are nasty and rude and very inconsiderate! They do not respect their customers at all.

I have a couple of things to say about these so-called bad experiences from RAC. Everyone complaining I bet is because they go late in their rental agreement and not only that refuse to return the product because they have a sense of ownership even though they haven't even paid their 90 days same as cash. Every RAC will explain to you, here is your 90 SAC and if not and you decide to make the minimum payments, you will end up paying this. Don't act like no one explained to you. If you can't pay, don't rent it, period. Stop your complaining. Read your rental agreement and if you don't, just call the store and return it. DON'T COMPLAIN. IF YOU DON'T FOLLOW YOUR PART OF THE AGREEMENT, RETURN THE ITEM.

I have a leather reclining couch and chair with them and noticed a hump in the couch. I called them and they sent someone out to look at it. This person said the springs inside were starting to protrude out and would eventually break thought the leather so they sent it out for repair. They kept the couch for 4 weeks and when it came back it still didn't seem right so the repair guy came back out. He said they did not repair it with new parts like they said they did [explained to me that this was the hold up, the new parts they had ordered where taking a long time to ship]. He was really upset saying RAC just patched it up versus repairing it. When I contacted the store and told them what was said by the repair man, they denied it.

Bought a TV from RAC. They call several times a day on day the payment is due. If I am one day late, they call me and my friends wanting to repossess the TV. They are very rude and nasty on the phone. I can only assume they want the TV back to resell it over and over again. I will never ever return to them again. They are the worst!!

As of December 27, 2012, I went to Value City in Dearborn, MI to talk directly to a (RAC) Sales Manager by the name of Trevor ** about my mattress sinking in the center. Mr. ** assured me he would get it taken care of by having someone come out to inspect the mattress as soon as possible which he did not enter into the computer after multiple phone calls of talking to me. It was always the some response from him - he could not get anyone on the phone. I guess he never intended on helping me at all! Then my husband, Jason **, got back involved and he went to the store in person on January 18, 2013 and got the inspection appointment set up for them to come out to our house and have the mattress inspected by talking to someone different. The mattress was inspected and found to be clean because we purchased all of their products to keep it protected and it was found to be defective because it had sank in 1 inch in center documented by their inspector on January 23, 2013. But, the inspector did not do any measurements. He just inspected it by looking at it by visual.

My biggest issues with Rent A Center are these. If you are even one day late, they come to your house. I don't know any reputable company that does that. Also, you pay much more than you would if you just went to a place that offers layaway. And the furniture you do get, is extremely low grade. When they came to get the fridge I was renting, it took them a really long time to get it out. And two seconds after they left, the new fridge stopped working (that I had bought from some place else). When I went in to the kitchen, the button was broken on the inside of the freezer...so maybe just my bad luck or maybe someone broke it. Just saying. Stay away from this shady place. You can always do better in an emergency... Borrow the money, go on Craigslist, fix your credit, do whatever you have to do...but don't go here.

After 16 months of no employment, my fiance and I finally got jobs and were getting back on our feet. We sold all of our furniture in order to pay for food during the lack of employment along with everything else we owned. We decided for our first Christmas (2012) with our new jobs to get a very inexpensive living room set as a present for the both of us. We went to the store several times to pick out just the right set, making sure it was a reasonable monthly payment. We found it in Rooms To Go in Plano, Texas. Because we had been out of work for so long and our credit was less than sufficient to buy through Rooms To Go, we turned to RAC acceptance. The two guys that got our paperwork together and went over the contract were as polite and friendly as they come. They made it so easy and explained every page we were signing so we would not have to read it.

I had obtained a washer and dryer from Rent A Center 12-1212 when I moved to a new home. The payments were $105.25 a month for 11 months. Here it is August of 2013 and they say I still owe money on the washer and dryer. I had to sent the washer away to be fixed because it stopped working. They have had the washer for 5 months and refused to return the washer so the explanation is I had to pay extra for the loaner machine. In my contract it says 11 months for monthly payments, etc and then the contract also says the weekly payment plans are longer. What these morons were doing they put me on the weekly plan, when I paid the full month I overpaid by $840.00. When my payment was due on the date that I needed to pay they blew up my phone by calling every 15 minutes leaving harassing messages and if I was a day late they came to my home banging on the door and looking in my windows and climbing the fence trying to get into the house to get the items I supposedly did not pay on time and did missed quite a few payments.

I successfully rented and purchased a Acer touch screen computer from Rent A Center. After it was paid off I noticed that RAC had security features installed on the computer. Fought with them over a period of 6 months to get the issue resolved. Finally I was promised that the service center could fix the issue and I would not lose any information that was saved on the computer (1 TB hard drive that I couldn't back up myself). Sent the computer away... gone 2 weeks. Received it back. Half my stuff is gone and it no longer connects to the internet in any way. Wired or wireless. Talked to District manager and he doesn't even care. What recourse do I have?

Twice RAC was supposed to pick up items after I moved out of apt. First no show then wrong address. Landlord locked apt and claimed items were gone. Informed RAC and made police report. RAC was rude, harassing, threatening, would not tell investigator or me model numbers or price, would not give me copy of my rental agreement. Finally after about 45 days, Kevin said he would give me a copy. I took in a copy of my police report and a big bouncer type man came out and told me I had to pay or he would garnish my wages. I'm actually afraid to go in and try to talk to them. I'm almost 60, disabled, alone and afraid because they are so big and have such loud, sharp, booming voices when they yell.

As of yesterday, I have never had such rude and unsatisfactory customer service... I recently purchased a washing machine from the company and I usually am late on my payment by a day or two, but this time I am currently up to date and $27.00 is due. I called and let them know that I would be there at 6:30 to make payment. At 6:40 someone was calling my fiancee and telling him that they were tired of playing games and someone needs to be there to pay or a late fee would be added. Mind you, I am on the way to pay this thing and he had no clue as to what was going on, so instead of me making the payment, I told them to come and get it today when they open. I spoke with someone this morning and told them to be here by noon and they have not come or called back and it is now 12:00. I have to go to work and the machine will not be paid.

I was renting a laptop from RAC. I made about 400 dollars worth of payments plus 200 on other items. I accidentally dropped the laptop and took it in. The screen was cracked and that's all I knew was broke on it. Well after they sent it in to be fixed, I get a call and they tell me it's broke beyond repair and I have to pay for it. I say okay and ask if I can have the broken item back. They tell me no and I call the district manager and ask her about it. She tells me that she can't let me have it back because they don't have it, but she can lower the cost (which is still 100 dollars more than a brand new one). So I'm just wondering if they have to give me the broken laptop or can they actually take me to court for this.

They are very friendly when you walk in. They reel you in that way, NEVER tell you the exact price of the TV you are buying. Every time I called to get a final pay date or final pay amount, they would change subject and take my payment - ONE YEAR TO PAY $590.00!!!

Got a bed in October and have been to the doctor since. Thought I had hives... NOPE, BED BUGS. Rent-a-Center will not take ownership. I'm out of a bed and need Exterminator.

I have signed a rent to own contract with these seemingly pleasant people. I signed for a wooden bed set for about $2,000. I have made payments on time for the first few months. After 4 months or so, I lost my job and had to scramble money together to make my payments. But they were still on time. When I couldn't make a payment that week, I was told I can pay the next business day. When I went to pay, I was told I had a past due balance of $150. I asked how so. The employee mentioned that I haven't been making payments for three weeks. I requested a receipt of my past payments and they had shown all my payments. I was then told there was a late fee. My payment is $50 a week, so you're telling me there is a hundred dollar late fee? I left the store outraged.

I did an upgrade to another TV. They advertise that they apply all payments where you left off on a new contract upgrade. When asked why payments were not applied, store manager Lori said they no longer do that because too many people took advantage of it. I felt had I not signed new contract, I would leave with no TV and have lost 6 months payments totaling about $700. I still get their false advertisements of this offer on items from past rental contracts. They also continue to harass me by phone every day, even with a court date scheduled in small claims court.

This is a very cruel organization. They retailed a $869.89 furniture and a year after, I asked for a payoff. They refused to give me the full total and when they DID after I paid $169.00 per month (a year after), I still owe them $996.77 - more than what I purchased. They claim to be a retail contract and the way they disclosed the rental contract as retail contract, not a lease. I went to court and the judge ruled in their favor because it's rental. They pick and choose the judge in Chesapeake. So I will appeal again for the contract not being explained and the biggest ripoff done to me.

I rented a Compaq computer for 90 days, same as cash. I rented it in Pittsburgh, PA for the total price of $986. I started the lease in October and paid my laptop off by March. The computer was sent off to the shop two times, to be returned to me stating the video board was blown and the computer wasn't repairable, but Rent-a-Center didn't want to assist me in any way. They told me it's nothing they can do. I'm a single mother of three. I didn't have the money to throw away, and to come to find out the computer they sold me was bought in 1990. Wow.

So, I'm not going to lie. I am horrible about my payments. It's usually a week or two late but I always pay it off. - Always, with interest. I work a full time job, rent a 1-br apt, am ineligible for food stamps, and live on my own. There is no other income for me, so buying a new couch is impossible for me. In retrospect, I should have gone to Craigslist at first or something. I was told that if I paid it off in three months, I would be fine, but I was never informed about the deadline. So far, I've paid over 1,400 dollars, and when I called them, I still have over 2,000 dollars left on the couch/loveseat set, and 1,000 dollars on the fridge. The fridge is only 700 bucks and the couch is only 1,500 bucks! I don't understand this.

I rented a laptop about a year ago from RAC. I wouldn't call 2 or 3 days late on a payment particularly bad. Well, it's not the case to RAC. Talk about harassment and threats! Calls to my references and house were 3-4 times daily, and usually on Saturdays, they will show up to your house demanding for the item. Not to mention that on the phone they're extremely rude. Manassas, Va store has numerous times threatened me to go to court the following Monday. That's **! The laptop I have is only worth $700-$800 anyway and I've already paid around $1800 and still owe like $450.

I have a computer from Rent-A-Center. I have filed for chapter 7 bankruptcy and have informed them of this. They still harass me and come by. They called my mother and told her I was going to jail for theft. Can they do this if I have filed chapter 7 bankruptcy? My attorney has said not to pay any debts, only rent and utilities.

I am getting calls from Rent-A-Center at (402) 408-0710. The calls started at 9am and continued throughout the day until they close. I have told these people that the person they are calling for do not live at this number. I have asked that they not contact me anymore. These calls have become a nuisance and I feel harassed. They are harassing me to get to someone else. This person does not live at this number! Stop calling now.

RAC Acceptance said I still owe them money. I sent a letter to cease and desist all communication. Since then, the district manager not only came to my place of employment but he also made mention of how he treated a family member, he would do the same to me. I, in turn, told him not to come to my job again and he asked me if that was a threat. I told him no, then he threatened me by saying, "Oh because we can get personal, you step outside." I then asked him if that was a threat and he lied and said he would never threaten me. He then calls me constantly after.

My husband and I have been dealing with Rent-A-Center since 2003. In 2008, we started dealing with the Rent-A-Center in Spring Lake, NC. When our stove went out on Thanksgiving, I am telling you, their customer service was WONDERFUL! They have gone above and beyond to meet our needs! We do get a call to remind us of our payment but if you pay your bill, you have no problem. As I said, we have dealt with lots of Rent-A-Centers but Spring Lake is the best! A lot of the time, we only focus on the bad but when some company goes above the line for you, they should be awarded!!! ALL of the furniture in our house came from the Spring Lake Rent-A-Center and as long as they continue to treat us the way they do, we will continue to buy from them! Thank you, Spring Lake staff!!!

I rented a computer from Rent-A-Center several months ago and have not been late on a payment. First off, they call constantly on the day the bill is due. I have until the close of business day to come in and make payment. Most of the time I am at work when they call. I cannot answer my cell phone while at work so they call my references and my work. My boss finally told them that if they call my job again, that harassment charges would be filed against them. They are still doing it and I plan on filing harassment charges.

On the day the bill was due, they called me over 15 times, sometimes every minute from different numbers and private numbers. The next day, they came to my home where children answered the door twice in one hour.

My husband and I are 1 week late on our payment. When I spoke to Jeff, I asked him if I could make half of the payment this week and the rest next week? He stated, “No, we do not accept partial payments.” I thought they had to accept at least something and if they refused, they had to cancel your agreement if they refused your payment. I would like some answers on this...

In July 2012, I purchased furniture from Sofa Warehouse in Memphis, Tennessee. My furniture was financed through RAC acceptance. The total amount of my order was approximately $2400. My monthly payments are 230 dollars. My down payment was $230. So, at this point, I have paid 1600 dollars or so. I still owe them 2300 dollars after all the months that I have been paying them. The general manager, John, says, whenever I have tried to get his help, "You have signed a contract." Well, it may be true that I signed a contract, but I did not expect to pay and pay and pay without seeing the balance come down. I am so upset about their deceptive practices and refusal to adjust my account to reflect the correct balance. All I want is for my payments to count. It is as if they have stolen my money. They have asked to come and pick up my furniture, but I have paid way too much money into it. RAC Acceptance is a predatory lender. They need to be forced to disclose all of their unusual tactics.

In December, my mom rented a Samsung laptop for me for Christmas. They told her it was a new product so she took it. When I took out the laptop and turned it on, it was password protected so the employees lied by saying it was new and charging her for a new product price. So we took it in the next day and they gave us a loaner laptop which was an Acer Aspire v5. We couldn't make the payment one week after a month of having the laptop so they started coming by and calling and harassing us and our family about a bill.

Never ever rent a computer from Rent A Center anywhere. It is merely a shell. You buy your own software (i.e. Microsoft) and you are not virus protected. You purchase that after 30 days too. They crash constantly and they know nothing about computers. We got a tablet too. Biggest joke of all. It is awful. When we finish paying for it, it would be over $1,000 and it is listed for $380. Also, the computer cost about less than $1,000 and we would have paid over $3,000 for a shell with no software. They talk a good game and are the biggest scammers in the world. Don't do it to yourself. Please avoid what we have gone through.

Rent A Center tricked my 18-year-old son into signing a 24-month contract at $112 a week for a $500 couch, which is 5 times the retail price. To add insult to injury, RAC faked a return and charged my son a $250 early termination fee. Lastly, the early termination letter state that termination is possible after 90 days, which is today. The salesperson in the store lied, saying that my son will have to wait another month in order to terminate the contract.

I bought a couch and loveseat pre-owned from these idiots. I paid early ever week. Well, my car broke down so I had to use the money for a part to keep my car on the road so my husband didn't get fired. They started calling me and all my refs the day I was due. I wasn't even late yet! Well, I called corporate today because they were still harassing my refs. I was told the calls would stop. Two hours later, my husband texted me telling me RAC had come to his work and gotten him in trouble! I was still waiting on a call from the district manager.

Business failed to disclose 90 same as cash clause when purchasing. I bought a stove for $841. When I called about pay off amount, the price had jumped to $1400 because the product was not paid off during the 90-day period, which I was not informed about. Buyer, beware of this shady business.

I have been behind on my payments in my history but it’s always paid. When I first got this living room set, Rent-A-Center damaged the new couches moving them in and left rips through the couch. They told me and my fiancé that the best they could do was order me a new set because they were out of those in stock and that I could just use them for now. I'm sorry I don't pay for damaged goods especially when I watch you rip it coming through my door. Anyway, it's been three months. I have paid all payments. I have the payoff for furniture.

(The place is) dirty, unclean, and they have pushy and poor management. They are grownups still in high school who never grew up. And please - bedbugs, cockroaches, fleas and body fluid exists in all the stores. Someone call the health department, will you?

I want to first say that I have used Rent A Center many times for years. I know how the business works with the ridiculous payment amounts, which is not the issue. My complaint is that I have never encountered such bad management as I have with the Clearlake store. I was one day late with the payment and tried to make it right and the manager was not okay with taking that payment. They constantly call the day it's due from right when they open as if I have no job to go to before they get paid. At the Black Friday sale, I was quoted a certain price from an employee there and when I went back the next day, he had told me the price was $50 more than quoted. I was refusing to sign, but this employee offered to pay the extra out of pocket, which he has not done yet to date, just to keep my contract and as a customer for sales. This is poor business for any place. The manager is so bad that all the other employees talk bad about her in front of and with other customers. Not even her employees can stand her. Yes it's that bad. Never rent in Clearlake unless they can get new management and learn to be more professional.

I have a son that is over 18 and trying to make into his own. Well I guess we’ll know kids are still learning and need to be careful with choices. He bought a Galaxy Tab at Conn's for $400.00 and had to go through RAC acceptance to get it. He probably didn't read the contract because he was too trustworthy. Well his payments are $164.00 a month, and he has paid 3 months so he has paid almost $400.00 so far. I had to help with his payment because he was laid off. He called today and they told him his payoff is still another $700.00. Now I think that's a little ridiculous. I think that they are taking advantage of him, and I am going to try to see if I can get some kind of legal help for him. I think they are cheating the consumer and using bad practices.

I have been renting from Rent-A-Center for the past few months. First off, let me say they suck at customer service. I was late on a payment and not only did they harass me, they harassed me on my job. They told my boss and other people at my job all my business. This is against the law and shouldn't be tolerated. They call 500 times a day and they are not very nice. They called my job 19 times in 1 hour. I told them more than once to stop calling me on my job and they continued to do it. And when my boss would answer the phone, they would hang up. My boss had me answer and he talked to them and told them not to call me anymore on my job. They told him everything that was going on with my account. This is very unprofessional and should not be allowed. When is it ever going to stop? Am I the only one who feels that they go overboard?

I decided to give my old bed to my two small boys and chose Rent-A-Center to rent a new king size bedroom set. I chose to make my payments every Saturday. I work every Saturday till 12:30 and the first Saturday my first payment was due, the phone calls started. There were four missed calls one after another on my cell phone because we were not allowed to answer cell calls when at work, then they called my office. I informed them I was at work and would be by five min after 12:30 the were located only a light away.

A few months ago, I decided to rent a few thing at Rent-A-Center. But it's the most stupid thing I ever made. Those people always call. Those people are very annoying. I hate it when it doesn't stop calling. This past week, I had a personal problem and I couldn't make my weekly payment. And I called to the store and that lady was very mean to me. I just asked her to give me a few more days to make my payment and the next morning, I had a call from some guy. I was sleeping. And a few hours ago, the guy was at my house. I just want to tell the people, if you're thinking to buy at Rent-A-Center, think about it because you're going to derail with stupid people.

Back in October of 2010, I purchased furniture from a place called New Image rent to own. Just recently, they bought into Rent-A-Center. My husband and I split up and it was a bad break-up. He ended up kicking me and his son out with just our clothes and we moved to PA. I told New Image that but they told me since it was under my name, I had to keep paying or else. So I have, until recently. I am a single mother, no job or a house to live in, just struggling. I do not have the furniture and now that I am 3 weeks late. Rent-A-Center is threatening me and my brother who has nothing to do with it. I refuse to pay them. I am done! I owe $254 but it seems like it never goes down. It is the worst rip off!

I am writing to express my continuing dissatisfaction with the service and work ethic of the Rent-A-Center employees in Store No. 1885 located in Bronx, New York. I purchased two massaging recliners on July 23, 2011. The store only had one in stock but assured me they can order the second one from another store. I was quoted at cash price of $417.00. The delivery was done 2 weeks after. When the chairs were delivered, the recliners were different. One recliner was the massaging recliner that I ordered, and the other recliner was not a massaging one. I decided to keep both.

My boyfriend and I started renting on November 17, 2012, a washer and dryer. We were told they take tax-exempt cards, so we have been making our payments on time for 2 weeks. Today, December 5, 2012, we receive a phone call saying we are no longer allowed to use the tax-exempt card. The merchandise has to be delivered to the address on the card. Well, there is no address on the card. It just states where the card is from. In the policy, it does not say anything about this. This is not fair. It took the main office 2 weeks to tell us this. Very angry with the situation.

I have been renting from Rent-A-Center for quite awhile now. I have actually dealt with several different locations due to the way my boyfriend and I were treated. I have called other locations to ask them questions but to my surprise, they always manage to call the Rent-A-Center I rent from, saying I called them asking questions. Obviously, if I’m calling another location, it’s because I can’t get the correct answers from the location I rent from. I have had them come pick up their merchandise numerous times due to hardships because they absolutely refuse to work with us or cooperate. If we are a week or two late, they start calling constantly and calling my references. At one point, they actually refused to come pick up the merchandise for a whole month because they wanted a payment in order to pick it up, which I thought was absolutely absurd.

I have a tenant who has done business with Rent-a-Center, but they keep calling me (the landlady) at all hours of day and night, even though I have nothing to do with them. Last night, November 29, 2012 at 4:31 pm and 9:21 pm, I received more calls. I told them to quit calling me. I am not their customer and this is just harassment. Their phone # is 702-263-2118. What must I do to get them to stop?

I received my furniture. It was ripped and spotted on the seams. The manager came, looked and said he would handle it. The only thing they did was call every day for payment. I told them to come get the furniture. The day they were to arrive, I moved it out into the middle of my room and put my other furniture in. Their furniture sat for a month until they finally came and got it. A year later, my boy friend went to get a laptop even when I told him not to. The manager noticed me and refused to rent him a thing because he said I owed $500. That was wrong, and even if I owed money, why did they ask me back with a $250 credit? I think they are the biggest rip off. I understand you pay quite a bit more since there is no credit check, but it gives them no right to treat people like dogs and refuse others just because you know each other. As far as I'm concerned, they owe me money and an apology.

Do not buy at Rent-A-Center. They are going to get all your money and the payments are never going to end. Don't fall for "it's only a little payment every week" or "no money down," **. if you pay, let's say $39.85 every week, you're probably going to finish paying your merchandise in 3 years or more! Remember every time you go make a payment, don't believe the numbers they put on your receipt. They always can change everything on the computer! And they're only going to tell you that, if you don't pay everything off in 3 months, the whole amount "doubles up" so if you purchase something that costs, let's say $2,998.35, after 3 months, they're going to call you and say, "Your new balance is $6.895.35!" Watch out, people! With all the money I gave to them, I could renovate my entire house! But we learn from our mistakes unfortunately! My heads up is "up''!

I rented a washer, dryer, and chair when I moved to my home in October 2011 (may have been late September 2011). The washer and dryer I picked out were used, and the chair was brand new. When the washer and dryer arrived, they were not the ones I requested; the chair was. The chair was too big, and I asked if they had something smaller, and it was still supposed to be brand new (the one they brought wasn't), and it took them a month to get it to me. I still paid the payments on it even though I didn't have a chair. They said they couldn't get a new one, but they were still charging me the original price of the new one.

I purchased a living room set last year - being that I had a few issues with credit I opted to use RAC Acceptance. I thoroughly read the entire contract, much to their surprise. I questioned items, which I did not understand. I was satisfied with the answers I received, so I agreed. What happened afterwards was an entirely different story. First, the contract presented to me for review was not the same contract they printed and gave me a copy of. I was told that the furniture needed to be insured, so I could either purchase their insurance or show proof that I had my own insurance. I provided a copy to them, so they said, "fine". Then I received a payment reminder that showed my payment amount plus an extra service charge for them "allowing" me to have my own insurance. I called to question and was told that's how it was and if I didn't like it, I could return the items - the items which I had not yet even received.

I have been renting a Whirlpool dryer since Feb 2012. I am currently two weeks late on my payments because I just recently had a surgery that has left me out of work for 4 weeks with no pay. These unprofessional ** from the Wilkes Barre, PA store had the nerve to come to my place of employment twice in one day and call the job phone asking to speak to me. I was instructed by my assistant manager not to go outside and it is against the law for them to do that in a place of business. Not to mention, we had a customer in the store while they were trying to harass me.

After having my son's laptop repaired for the fourth time, I requested a new product, because I did not feel that paying on a broken one was what I was paying for. No one contacted me to tell me of new laptop choices after Joey said he would. I became unemployed and since I was paying for the benefit package, it was to cover my payments up to a certain amount. The place never filed the paperwork and time lapsed on the filing. Anytime I ask while making my payments, no one knew anything and said I had to talk to Joey over and over. I let the loaner laptop go back after paying on it for a year because no one would help me or do anything except tell me I had to wait for Joey. I feel that I was cheated out of all the money I invested in the laptop. I paid all my other rentals off. No one wanted to replace the laptop and they did not even file the paperwork to the benefit plan I had been paying for.

Rent-A-Center at Nitro Marketplace gave my stepdaughter a laptop on my account. I did not sign for or have any paperwork saying so. Even though she makes payments, they constantly call my workplace wanting a payment before it is due. I have asked them 4 times not to call my workplace and they still do. Please help with the harassing phone calls. I owe them nothing.

I made a rent-to-own contract with them to purchase a TV. It was a flat screen and there was a clause that it would not be wall mounted. However I had a death of a good friend and was out of town during this time. My son who lives with me did not know about this clause and attempted to hang it on the wall. End result, it fell from the wall and was severely damaged and does not work. He contacted a friend of his who worked on TVs and thought he at least could fix it and took it over to him. The TV was so severely damaged that it was unrepairable and a hazard with broken glass, etc. The friend advised me of this and I told him to dispose of it since I had no way of doing so. I notified RAC of the disaster but RAC stated they wanted to "see" the damage.

I received a discount for 100 dollars toward a new agreement, and I had looked through the store and found a TV I was interested in since the store manager told me it was on sale (50% off) for $440 or something. So, I said I would like to get it. I was wanting to use my $100 off coupon, which the manager was going to let me, but another store employee said I wasn’t able to even though it stated it could be used on any merchandise in the store. Then, I was told that I could add any merchandise from the local ad for $9.99. I stated that I would still like to pay off the TV in 3 months without the tablet I added for $9.99 interrupting that, and I was assured that it wouldn’t. Now, I am over $500 on payments, yet I still owe $700. I don’t understand why they lied to me and why I was given an attitude for being upset. I was kind and just wanted to know what was going on, and all I got in response was “Well, there’s nothing we can do.” I’m stuck paying the $700, which came out of nowhere.

My husband financed a bedroom through RAC (Rent-A-Center). The contract agreement had monthly payments and the total amount to be paid in full. There was no indication the furniture would be rented daily and we could purchase it later. When he asked whether he was renting the furniture, they flat out lied and said no. He was 3 weeks late paying and they sent 2 guys with a truck to our house. My husband was not home, so they left and came back the next day which was a Sunday. They were nasty, rude and began cursing at him to give them the furniture, or man up and pay, one even told him to suck his you know what. I was scared to death and refused to let my son outside for fear they would hurt him. I was also embarrassed that my neighbors would see people on my lawn yelling and threatening my husband over some damn furniture. What the hell kind of customer service is that?!

I am a customer with Rent-A-Center. I am trying to gather petitioners to start a class action suit against the so-called Hassle Free Guarantee scam artists. We purchased a refrigerator from them exactly a year ago and never missed a payment. The refrigerator was defective from day one. The freezer door does not hang right and makes loud noises when you open and shut it. Finally about 6 weeks ago, we got them to "tell" us they will bring us a loaner and send the fridge in for repairs. They missed 2 appointments to swap out refrigerators and were late on their 3rd. It took over a week to get a loaner to us. Once they took ours, they said it will be 7-10 days.

A mailer was sent out where you get $50 off your new agreement. After getting into a new agreement with RAC, the manager as well as customer service from the main office came back and said it's not for new items, only used items. Nowhere on this mailer stated that. They are trying to use that, in the fine print, it states to ask the manager for details which at that point, the manager will tell you that information. Well, I had the coupon in my hand and repeated not to forget to use this. Yes, I did sign. She pointed on the contract of where it was to show that. I didn't look carefully. It wasn't until I looked at the total cost of the TV that it wasn't right. I then told her she did not add that in and then she said, in one of those fake tones, how she forgot that it was for used items. She then told me in a whisper, "I will take one month off your total." I told her no. I wanted what was on the mailer.

Today, I had Rent-A-Center come pick up their merchandise. I went in one of their offices today to make a payment. I was 5 days late; but before I could make the payment, the sales woman began to chastise me, like I was her child, about my payment being late; and then the ignorant manager joined in. I asked if they wanted the payment or not. They chose to continue to argue with me and I chose to take my money and leave. They are unprofessional and were harassing me. Let’s not talk about the numerous phones call they inundate you with before and after your payment is due. I am reporting them to BBB and Consumer Affairs and anyone I can complain to. I’m so glad to no longer deal with them ever again!

My refrigerator caught on fire inside of the freezer! It's up around the ice maker. It is only around three to four years old. This shouldn't happen. We lost all our food and could have lost our home and possibly our family. I think you should at least replace our refrigerator.

My husband and I rented from these people in July 2012. The payment isn't due until the third but in the contract, it states about the late fees that will accumulate after 10 days. My husband told them he would make the payment, but he had a work obligation that would take him out of town (FYI, there is an online payment option). I got hurt and as a result, I am out of work until mid-September. These people call all day every day. Then, I tried to make a payment online just to satisfy and get them off our backs and it wouldn't allow me to make a payment. This is so stupid because they clearly can't see that even though the payment is late, they still got it. We are still out of town and won't be back until mid-September. What are they going to do? Kick my door in? If they decide they want their stuff back, they can come get it and make sure they never contact me again. Ever. They will see just what rude really is.

I bought a Vaio from Rent A Center for $1,300, had it serviced at Rent A Center and they the lost A/C adapter and replaced it with an aftermarket adapter. Within a month, the computer failed. Rent A Center informed me that they would do the repair and the charge would be $765. Sony charged $285 and informed me that the A/C adapter caused the motherboard to fail. I believe that Rent A Center should buy it back and pay for the repair, then try to sell it as a refurbished.

Approximately in June 2010, I rented a Whirlpool Cabrio washer and dryer set. At first, it seemed nice. It was very quiet and I could wash large loads. I began noticing the clothes were not clean. They were twisted to the point of being wrinkled even after dried. I complained and the store brought a temporary washer and took mine to repair. After a few of months of phone tag, miscommunication, I received a phone message from the manager saying the new washer was in and I could pick it up. I stopped by the store and the salesperson knew nothing about it and ended up selling me another washer, of which I had to start payments for all over again (at 50% interest I might add). This washer does the same thing. The dryer makes a loud humming and scraping noise.

I don't like the way that they are doing people at all. My boyfriend makes his payment regularly every month and they are charging him more for items that he has got down there than other people.

My wife and I weren’t at home for a couple days because I’m at work and she’s leaving out for her doctor’s appointment. And Rent-A-Center on 117th and Halsted calls my wife’s sister, which is one of the references on the application. She was contacted by Rent-A-Center and they had informed her that I called and told them that I had move. But I went out of town over the weekend and was never informed that RAC came by my house at all to leave any notice or nothing, and the reason why they were trying to contact me was because I was about a week late on a payment.

My husband and I have been married for 21 years. Our first purchase together was a TV from Rent-A-Center. We since have furnished 3 homes with appliances and furnishing, and electronics. Whenever we run into financial difficulties, the people at Rent-A-Center have always been able to work with us to assure we were able to keep the products. Now the store I'm with does work with me, but they make constant phone calls and some to my job when I've asked them not to because it gets me in trouble. I've paid off many accounts, but now I am considering to pull my business out and go elsewhere. Fed up.

I was out of town and I had a week payment due. A gentleman (Demetrius) came to my door . My son answered. He asked if I was home. My son told him no. He asked where I was and my son told him out of town. He asked where. My son told him, Bahamas. He then told my son as he was on his way out the door that I knew they were coming to pick up the dinette set. My son said he then called his co-worker, Shawn, and he came. My son told them he had to leave and they went in my house, anyway, and removed the set.

I just paid off a 42" inch TV from Rent-A-Center on 2103 E Houston Street San Antonio, TX. The total of the TV was $1,397.00. I paid it off in 90 days. Before I paid it off, they had to swap my TV out 5 times because the volume was not currently working on it. I asked them to send me another TV out. They waited until the day of my final day to bring me another TV out so I won’t be able to get another TV if something goes wrong with the one they are bringing out. That TV of course the volume wasn’t working. And now I am stuck with a TV that is not working correctly and what they told me was that they could only service my TV. I even had cocktail tables from them and they also had to be turned back twice. I feel that they were unprofessional and I feel they should be liable for the things they are doing.

Worry-free guarantee my left eye. I've been trying to get the same credit vouchers for going on 20 years. And I've gotten excuse after excuse after excuse. I rented a washer/dryer set in '94 for a year. They never sent a voucher. Do I have to call Troy **? "You have to get the voucher in the first year. We don't send replacements. We only send out one voucher. If you didn't receive it or you lost it, it's irreplaceable. We'll honor the agreement without the voucher but you have to wait until we get another washer/dryer set in here that is in the same condition as the set you returned." I said I returned it in undamaged and unmarked condition and asked how its condition upon return was recorded in my account. I was told it wasn't recorded, so he would presume the condition the set was returned in as a little worn and banged up. He said I had to wait until he got back a set like that and that's the only set I could apply my credit to. I was told it was too long ago and the records are gone, though I requested the credit several times before they claimed the records were gone.

I was on my Facebook page and viewed a profile of a man with a cake shaped like a penis. And in this picture is another man on his knees and is looking in an obscene gesture to this cake. It just so happens they are employees of your company in work clothes and seems to be at work. This behavior is unacceptable and is a disgrace to other employees. And I'm sure it's a disgrace to your business ethic. I find it absurd and am very disrespected by this. I cannot believe this behavior is being presented on a public website viewed by kids and family. This is not tolerable.

At first, I rented a TV. Every time I went in to make a payment, I was asked if I wanted anything else. I said no. Well, one time I went in and agreed to a stereo. I asked how much more my weekly payments would be. It was only ten dollars more, so not bad. A few weeks later, the volume was not working correctly on the television. They brought me a loaner while they worked on it. We liked the loaner better so we decided that we wanted to keep it. Mind you, we did not change the radio. We saw a different television we wanted so we changed it a few weeks later. Signed a new contract, got the different television, kept the same radio. I am not behind on my payments.

I have been a customer for over twenty years. I hate when I go through short financial hardship because obligations at home is first priority. Rent-A-Center is not understanding and seems to can't help or find solutions to help their valuable customers that been with them for years. I don't like the fact that they call you all day, take for instant call you, hang up, then call right back, then start calling your references whom have nothing to do with me paying a bill. I don't like when you have workers talk to you like a child, when you have grown up people you're dealing with. I know I owe and sometimes, things happen and come up which leaves me short, but I demand respect when I am giving my hard earned money to you. I am a customer close to one payoff and another year left on a bedroom set. If this continues, I will settle for the lost and take my business elsewhere.

I went into Rent-A-Center on Elvis Presley to pay my bill, which I knew was late. I don't mind paying the late fee. Whenever I'm late, I always bring my account up to date. The supervisor chose to argue. I asked three times what my total was so I could pay; he refused to tell me my total. He continued to argue. I refuse to argue with someone I'm giving my hard-earned money to. All I wanted to do was pay my bill, not argue with somebody. So I chose to leave after he yelled, “I'm calling the police.” I didn't refuse to pay, but just refuse to argue.

A dryer I rented from the Peekskill rent a center at the beach shopping center was delivered extremely late weeks later and when it was delivered on 5/8/2012, they did not even hook it up. They left the electrical cord on top of the dryer without connecting it. This could be dangerous if I or one of my children attempted to do so ourselves. We don't have the tools necessary and that is not our job to do so. Also, they left my basement door wide open. We could have been robbed not knowing it was open until this morning. The workers are careless and seem to be very unprofessional. No follow-up call was made at all considering I was not home on delivery. This store needs an overhaul of all of the workers, it is giving them a bad name. I have been a customer for years and this is the first time I have been so disgusted and displeased.

Defective parts. Chip gets really hot after 3 hours of use. CD-ROM freezes up and it just turns itself off sometimes.

Rent-A-Center is continuously harassing me at my work. They come up to my job (after repeatedly requesting them not to), and yesterday, Chelsea came up here and was escorted off the grounds. I have asked them not to call me at work or come to my place of employment, but for some reason, they refuse. Isn't it against the law? Do I have any rights? I just got another call just 15 minutes ago. Someone please help. I called their customer service line, and the people there are just as rude. I reported this to the Better Business Bureau and also the SC Consumer Affairs. What else can I do? This woman calls me at least 6 times a day at my job. Isn't this harassment?

We are renting a living room set and a laptop from RAC. Well, the first thing they did to annoy me was by calling my references. But instead of calling to ask about credibility, they decided to throw a sales pitch at my mother in law who lives 2 states away. She was appalled and told them that she pays cash for everything she needs and informed them she would never rent there even if she had to.

I have been a long time Aaron’s customer. RAC had a special so I decided to try them. I rented a laptop. I've had it for three months and I have had 4 phone calls from RAC asking me when I would make my payment. Each time, I stated that it wasn't due yet and each time they were aware of that. Each time, I went in my payment was more than the time before and each time, I got a lot of fast talk as to why the payment amount continued to increase. I dealt with all of this because I planned on paying it off in 3 weeks.

I rented a computer from RAC in October of 2011 and I only had it for 3 weeks and then I had to bring it in to get it repaired. They had it for a little over 3 months with constant excuses for it not being repaired. They had given me a computer to use while mine was being repaired and it didn't work nor did I use it while I had it. I get on average 3 phone calls a day from them. I am tired of them harassing me about my payments being late. I know that I have to make my payments but I'm having some financial difficulties at the moment. If they want to come and get the stuff, then by all means do, but quit with the calls. They have to realize that I am a single working mom with a child with a disability and I work from home and out of the home. This issue needs to be dealt with and make me happy. I also just found out that they are discussing me with people I sent there if I don't show up with my payment when I say that I will. That is very unprofessional. They should not be discussing anyone with other customers. Please deal with this and contact me with what has been decided.

Well as everybody knows, Rent-A-Center harasses them. Well, my payment is not due until the 15th of the month on my Acer A500 Tablet and in the last week, I have gotten over 15 phone calls stating that they will stop calling and harassing me when I come in and make a payment. What can I do about it and also, I'm being overcharged on the same item.

I rented a laptop after mine was basically stolen. The personnel at this RaC are rude and failed to explain all of their policies i.e. how to pay the bill, online or over-the-phone rather than having to rent a car and drive back to the office. They provided the wrong hours of operation and then a second time when I went to extend the rental agreement, the person over the phone did not call me back that day and now wants to charge me a late fee. This is absurd. These people are unprofessional and unaccountable for the terrible service I have been provided.

I am very happy with Rent-A-Center. A few years ago, I was coming out of the payday loan place and wandered into the Rent-A-Center that was next door. I got myself a PS3 and a big TV. The sales people were very helpful and I could never have afforded these luxuries without their services. I am on disability because I was kicked in the head by a horse when my sister and I were playing around in the barn one night. The checks don't go far but with Rent-A-Center, they do! I laughed when I am in a Wal-Mart and see somebody walk out after paying $300 for a PS3. I may not be the smartest guy around but I know when one number is bigger than another. My PS3 cost the same as it always has, 20 bucks.

About a year ago, I purchased a second hand washer from the Rent-A-Center in New Britain, CT. I did this because of failing health. It made it easier for me to live a halfway normal life. During the course of the year, the washer has been to the Rent-A-Center repair shop 4 times. This time makes 5, and it's for the same problem, a non spinning tub. When the machine broke, I gave a call to the manufacturer, Whirlpool. They advised me that Rent-A-Center was the first person I should have called, that for the first year, they are the ones that are supposed to take care of the washer. Let the fun begin. I just want to say, it's not the end of the year, but it's close.

The old manager, Mrs. **, said I had already paid off my couches. Now, Rent-A-Center that's on Lockwood is charging me $1000 something more when according to me, I paid off the couches!

After four years of being a loyal customer of Rent-A-Center I have felt that their customer’s needs are not a priority. In the last month I was being harassed 6-9 times a day with matters concerning a payment in which was not even past due. Nevertheless, I was also deceived in the original price presented to me. In satisfaction, I would like acknowledgement from Rent-A-Center regarding my complaint and actions made towards them.

Don't rent from RAC ever! I rented a gaming system thinking it would be a little cheaper. Not! You pay three times the amount and someone will scam you and tell you one thing and charge you another. They will not work with you, they work against you. Layaway if you can or just wait until you can find it somewhere cheaper. It's better.

I have gotten 10 calls a day from them, along with then calling everyone one the reference list multiple times a day. They called everyone more then five times a day. We did tell them we had a family emergency and we would be in to pay in the next couple of days. After talking to them on 2/16/12 at 9:35 am, I told them we would be in to pay today. They called my mother right afterwards. Then an hour later, they were at the front door. We told them we would be in that day. A couple of hours went by and we were on the way in to pay when they called me again. After calling everyone else again, we went in and they refused my payment and asked me to leave the store because I was very upset that they harassed me and my family members all day.