Rent-A-Center Reviews

I purchased a living room full set in June 2019. It took about a week to get it and the store associates was rude and mean. I had to complain numerous times within the 6 months and they would stare at you when you come in the store. I have never been late but they would call me before the due date and on the due date for a payment. I am very happy my furniture is paid off and I don’t recommend them to nobody and I will never buy another product from this horrible company ever again due to bad experience smh.

Been paying on the living room set coffee tables and stereo for 3 years. 3 years later I'm still making payments on it. There's no way possible but I am. I have all the receipts to show for 3 years back and all they can do is come up with lies. The manager Aaron is rude. She tells lies and shouldn't be manager of anybody's property because she's very unprofessional and ** with a big bull ring in her nose which can be bad for business. For the past six months she has been refusing to give us our receipts and you're only getting one star because I was forced to give it in order to make this review when in actuality you don't deserve any and I'll be glad when Rent-A-Center goes out of business. Big rip-off especially at the store in Walterboro South Carolina.

Rent A Center 540-374-1275 in Fredericksburg Virginia is by far the worse damn Company to deal with. Ever since I started with them with a washer and dryer set the washer worked for a few weeks then the lock starting messing up and I had to call them. Got that fix and weeks later the dryer started messing up and burned my family clothes. Again I had to call them again so my items can get fixed. Every time I called with an issue they never took full responsibility for their crappy equipment, they always blamed the customer for the equipment messing up.

I agree with many of the concerns posted here. Many are true. Yes they are doubling the price you pay off in 6 months for anything. Example the Nintendo Switch is $300 in any store. I needed two for this Xmas for my nephews whose dad is unemployed now and cannot afford two Nintendo Switches. Neither can I, can you? So instead of Santa letting the boys down and ruining their Xmas I went to Rent A Center and rented 2 Switches. Pay off on one is $600 and change, twice the amount from a Gamestop or Walmart's store who sell them for $265 to $299 each. But where else can you get what you need no credit check and yes you pay more for the item in the long run but it's either that or wait till you can afford that $900 living room set or even one Nintendo Switch. You probably won't get anything at all down the road because unless you're very well off and making pretty good money who can save $900 for a living room set hands down.

Me and my husband have known this company for years especially Troy and Jason and Chris even when it was ColorTyme. If they didn't have what you needed they would try their damnedest to get it. I recommend them and they do work with you. Keep up the good work guys.

Ok so I recently visited Cleveland St Ohio, and I've always rented and paid within my 90 days. But now they have a new process. In which I was denied due to a family members nonpayments and using me as a reference... Why is this on me... Probably why they're on the verge of closing.

They have bed bugs, and they will not take responsibility for infesting my home. My husband and I are leasing a used bed from Rent-A-Center and we felt a lot of inching and biting. After we inspected the bed, we saw little bed bugs crawling around the cracks of the bed.

This is the most ** and raggedy place to rent furniture from! I was in the store for less than 2 minutes before my 4 year old daughter tripped over a couch that barely had any cushion on the arm rest and busted open her eye! The store was so packed with furniture you could barely move through the aisle! The manager Matthew and worker showed no compassion and didn’t even ask if she was ok and they couldn’t find the first aid kit to even treat my daughter eye! I called the police and ambulance! The District manager Elaine was out of town in Michigan and promised me that my daughter medical bills would be taken care, when she returned she completely blew me off! She even hung up in my face when I asked for the district director name and phone number! I’ve called Rent-A-Center corporate plenty of times and they have yet to help out, this whole company is horrible and idek why they're still in business!!! Do not go there!!!

They call you multiple times on your due date, they don’t even wait 24 hours after your due date to call. Who calls on the due date to collect payment. I have been paying for an item for over 30 weeks and the store is demanding that I set up auto payment because it’s under new management. NOWHERE in my agreement does it say I “have to” sign up. Then once I couldn’t pay on time, spoke to someone at the store and they agreed to let me pay 2 days later, I get a call later that night from the store saying no, not possible. They overcharge and are aggressive and will call our employer when you’re not even a week late. Stay far away from these people.

Payments are never what they say online, you will end up paying more than 2000 dollars for something that is 700 dollars and their customer service sucks. I was paying 140 dollars for a living room set and one day I decided to google it and the same set was less than 800, the only reason I didn’t return it was because I already have paid like 1000 dollars. I don’t recommend this company, if you have a 600 credit score you can be approved for an Ashley credit card and get any furniture you want for 2 years without interest.

Never rented anything from them so apparently someone used my phone number. Have told them 3 times I have no idea who they are talking about and please remove my phone number. They have left messages saying they have driven by my house. Most of the messages you can barely hear what they are saying but the man sounds intimidating. I am now considering making a police report with the state police and getting a lawyer.

Updated on 9/14/2019: I am still writing a review about 915 Ellis Avenue, Jackson Mississippi 39204. Associate promise to follow up and failed to do so. Should have called my favorite manager ** the magician. Hurting!!

So my husband and I got a 55" flat screen tv and were told the monthly fee, and setup the due date. However, when we called to pay the first few months, they would ask us how much we wanted to pay. My hubby was out of work a few days and they made "a payment arrangement" which turned out to be a change in how we pay. Now we were paying every 2 weeks. Which they told us, was cheaper than paying monthly. They could never give us exact numbers of how much we owed, it was just how much do you want to pay?

Absolute worst people I have EVER dealt with. Our bed broke and we aren’t really of the financial means to go and pay full price for a bed, so we contacted Rent a Center. From the get go, these people were awful. The bed I wanted was not in stock at the store in Orchard Park, NY that I wanted so I was advised they would have to get the bed from another store so they couldn’t deliver same day. No big deal, I was willing to wait for the bed I wanted. This was on a Saturday so I set up delivery for the following Saturday to ensure I was home to accept the delivery since I was told it would take 3-5 business days for them to get the bed. I was also told I would get a free week from the promotion they were running.

I did a transaction over one year ago. One month ago I contacted them to find out the balance on my account because the website DOES NOT provide that information. At that time the lady told me two more bi-weekly payment of 100 and 129 respectively to close the account. Fast forward to today when I called to close the account, the rep now tells me it's 2 more payments of 100 and 110 left on the account. To make matters worse, there is no place on the website that you can check your balance.

Decent company to buy from. They are very quick but unprofessional. As I walking into the store, they were loading another customers product into the truck and they were just throwing the pillows into the dirty truck with no covers. I asked the manager if that's how they deliver them, and he said yet. With NO protect-ant on them. They charge you for tax on every payment you make every week and they do not have the option of convenience of letting you decide how much you'd like to pay off a week. They advertise "6 months same as cash" though they do not allow it to be easily accessed for paying online. You'd have to call in I’m sure.

I have bought many products from them in the past and have never had an issue... But about a month month and a half ago my TV has started having issues and they have done nothing but give me the run around with it!!! I will not recommend them to anybody!! I am not happy with the service one bit and will not buy anything from them again!!

I rented a washer and dryer set, paid my payment yesterday 6/14/2019. I was assured they would deliver the set by 1pm today 6/15/2019. It's now 1:40 pm and no delivery! I called and was told they are behind due to corporate guy came to store and had them tied up all morning. Not my problem and quite frankly poor business. If you say 1 pm stick to it and corporate needs to have meetings after business hours!

The store in Langley Square Shopping center is the worse one to go in. If I truly have to pay my bill in the store I'll only deal with Angie. Her customer service is A1. I could see if I was a customer who's always late but I'm the opposite. I just can't wait til it’s all paid off so I won’t have to deal with it. Get new staff and keep Angie.

PLEASE NEVER SHOP WITH RENT-A-CENTER. You will regret it before they even give you a receipt. I purchased a living room set from them, 2 end tables, a middle table and 2 lamps that have never worked. Talked about upset from the moment they backed their vehicle into my home to deliver. Bringing the furniture in, they scratched my wall, knocked my corner beads loose and knocked the paint off. Asked me to look at and didn't even mention the option to call the store to file an insurance claim because of their damages. Also, they are very disrespectful from the manager to the lowest paid person in the store. I called them and explained what had taken place. The store manager's only concern was "Will you still be making your payment this weekend"?

I've been a customer of these guys for almost a year now. The communication between their management and employees is near non-existent, so if you need to speak with a manager/supervisor about anything, don't expect your message to be relayed. Their staff has been very unprofessional and doesn't seem to listen to their customers, as I've had to repeat myself on multiple occasions. Won't be recommending to anyone, and will not do any further business with this company.

I currently was renting from a store located in Reading PA. I fell behind in payment due to my partner passing away in Oct 2019. I made a complaint due to a worker being extremely rude and yelling at me in front of my neighbors. When I reported him I was transferred to a store 30 minutes away and when I came home they piled my door with over 30 stickers. When I called to see what happen the manager laughed and hung up the door. To take it further he sent me a harassing text messages on my personal cell number. I have never felt so scared and so intimidated in my life. This is the second time they violated my door even after I was transferred to a store 30 minutes away.

I rented a laptop from Rent-A-Center. After 3 months I notice a clicking sound whenever I opened or closed the laptop, then the hinge failed. This is a well known issue with HP laptops. I called up the store, was told a loaner would be given till this one gets worked on. The laptop was taken back to the Rent-A-Center, Riverview, Florida. They refuse a loaner, saying this could have been my fault! After 12 days they now say I can get a loaner because HP says it wasn't my fault, but a design flaw from them! And I was paying an extra $10 monthly just to be able to bypass this terrible situation, $75 altogether. Terrible service. And now they can stay with the laptop. I will find another rental center or buy a laptop and things will be better! I use this for working from home. I can't be waiting 12 days for another laptop! Crazy!

Negative stars across the board. I am a commercial driver. I work out of town and always pay my bills when I return home. This idiot Jason keeps calling and harassing me saying I said I would be back on the 15th when I told him the 18th. I have spent more than a 1600 dollars with them and they want to keep harassing me and playing games. I am on a oil rig in the Gulf of Mexico. We do not bring our wallets out. Just our ID and dive certs. I left a review last week that they deleted from their website. I am so sick and tired of this crap.

Would never go back nor recommend to anyone ever!!! Very unprofessional people who screwed up with me since the very beginning. They had my payments set for every week when I clearly told them in person I get paid every two weeks. We set up a date for delivery and I didn't see them all day that day. No calls or anything, FIRST TWO RED FLAGS! But I still gave them chance after chance because maybe I was just crazy. Hell no. Don't waste your money or your time.

From start to finish it was a nightmare. Number one I ordered my bed online as well as my TV. They told me they had to go to another store to get my bed. I was fine with that. However I told her clear as day that I needed mattresses as well she she said ok. So keep in mind I work 2 jobs and I am in school an I work two Jobs so my free time is limited. I went in an paid for my merchandise on 05/01/2019 I was told I would have next day delivery. Well the next day I left work early to be there an they didn't show up. So I call them they told me 04/05/2019 I would have it.

Constant calls to friends (references required by Rent A Center) and us about late payments, even though we never had a late payment. The furniture was more than double its original price (couches from Ashley Furniture) and of very poor quality. Also a washer we bought as well, arrived scratched, dented (supposedly new) and dirty. I would never give this place my business again.

Even though I do got to admit their stuff is really great my kids love their beds. We love our love set and couch but when I first called I got told that my beds would cost a certain amount. I go in to pay it's a different price. I got told that they would fix that price. Call back today the price is still the same. Don't like being lied to and I would not recommend ever going here again. So I called corporate. Hope corporate can fix it or I'll go somewhere else.

I'm currently renting a stove from Rent-A-Center. The first day I received it, there was a terrible smell coming from the oven so we turned on the self clean option. Once the door locked, the door started melting!!! My house could've caught fire!! We called and told the store about it, an employee came out and took pictures and told us the manager would get back with us. We had to physically go to the store just to get an answer from them. Mind you this was 2 to 3 weeks later that we went to the store for answers. We were supposed to get a replacement stove but they never got half our replacement stove and now they just want to pick up their stove. Fine by me!!! Why should I pay for something that could've burned my house down??? NEVER GOING THROUGH THEM AGAIN!!!

I'm currently renting a bed from this place. I was told that the payment would be 86.62. I started on 3/5 and made the down payment shown on the contract. I went to sign in to make a payment on MY DUE DATE... Which these people called me 3 TIMES on to collect payment... on the day IT'S DUE... not past due... all of a sudden... I have 12.99 outstanding..(because of some bogus membership fee that I DECLINED) plus 8.99 AND now my 86.62 plus ANOTHER charge of 8.99. I called and asked what this 8.99 fee is... they said it's a fee they charge in case of damage..

Rent-A-Center is absolutely horrible! Our experience here was a complete joke! On the due date (yes the due date, not after) they start calling for their money by late morning if you didn’t get pay. If you don’t pay on that exact due date they come to your door! I was three days late for literally $12 and they came with their big truck beeping to back up to my door banged on my door for five minutes and finally left with a sign on my door handle that they came. Talk about embarrassing. I made every payment on time so one would think that would show them that I will be paying and they don’t need to come harass me for $12 darn dollars! Do yourself a favor... Do not use Rent-A-Center! Also, the people in the store are so rude!

I would NEVER recommend anyone buy or rent from here! They are rude and when I called to inform them that I will be late they call 20 times a day and show up to bang on my door! My neighbors have told me while I was at work they were beating on my door for at least 10 minutes straight numerous times a day! When I arrived I saw that they left maybe 10-15 notes on my door. Some on the front doorstep entrance and the rest tucked in the cracks around my apartment door so that when I open the door they all fall. They’ve done that numerous times. They’re just all around a bad business and I’d NEVER recommend them or use them for myself in the future!

Do not rent from this Rent-A-Center or any Rent-A-Center... My 29 your old daughter rents from them and she's not even the primary on the contract. Her fiance is and they keep calling me and harassing me before even trying to call my daughter for their payment when my daughter isn't even late and her payment is due the next day. They contact me instead of her and instead of anyone else on the list. And I've had a stroke and a tumor removed and 2 weeks ago I had a cerebral angiogram done on my brain. And in 19 days I'm having surgery again to try and prevent another stroke and I even called the manager of the store and he just tried talking above me and wouldn't let me explain anything. And so I called corporate and corporate basically said they can do whatever they like. So I'm going to change my phone number and I may even take this to court seeing that my blood pressure is Sky High now. I am NOT even a client and they are harassing ME!!!

I rented a bed for my son for Christmas. Made three payments on time. Had problems. This last month they would not work with me except to come get the bed. I usually go to Aaron’s where I ever had a problem. Will never go to Rent-A-Center again.

I have been renting a washing machine for 2 years from Rent-A-Center. I've had numerous problems with it. They come out fix it, then a few months down the road broken again. I have 1 more 80.00 payment to make and it's paid off. I called Rent-A-Center. Told them I want a replacement. They said they can't replace it they will repair it. The manager Carlos called me to schedule a time to come out and repair it. I'm off as of today so I asked if they could come out today. He said no I understood. He told me Wednesday between 8am-12pm he could schedule my appointment. I told him that's not good for me. I work 8-5pm.

I leased a refrigerator for 2 months while my new refrigerator was manufactured. RENT-A-CENTER Memphis delivered me a refrigerator. When they disconnect my old unit, they did not completely shut off the valve in the wall connecting the ice maker. The rental refrigerator did not have an ice maker. In a couple of days I started having wet carpet in my dining room & den. Water had leaked from this valve under the kitchen floor and carpeting in my dining room & den. I have a huge mess. RENT-A-CENTER's insurance only wants to pay 50% of the cost to return my floors and wall to previous condition. The estimated cost to repair/replace walls, baseboard & flooring is more than $15,000! The insurance company is trying weasel out of doing the right thing. SHAME ON YOU!!!

From the store in Searcy Arkansas all the way to the corporate department in Texas, they are all liars. I rented some furniture from the Searcy, Arkansas rent a center mid December 2018. First of all, they delivered the wrong tv and damaged 3 of my walls bringing the furniture in. Then when I got ready to make my first payment, out of nowhere the weekly price had doubled and all I was told is that I didn't read my contract correctly. Then I was told that some of the furniture was left off.

I had gotten a couch from Rent-A-Center about 5 months ago and recently my daughter spent 3 wks in the hospital so I could not go to work. And I called And told them to come pick up the couch because I will not be able to make my payment because I have been off work. However they never showed at the scheduled time claiming they went to the wrong house so the day my child was released 1 wk later they called me.

I’ve been with Rent A Center for 5 plus years and have bought many many items from them. The past year I was in an car accident and my payments have been a few days late however I call and let them know. Even if payment is late we still make. I ordered a king size bed for my son two weeks before Christmas 2018. The reps at the store told me there was a delay getting the bed due to Christmas. I understood that, No problem.

I have never done business with this company before, came in stressed and upset because my washer that was purchased with Best Buy was broken and I was given the runaround to get it fixed. (Yes, I purchase an extended 5yr warranty.) After 3 weeks I stopped into the Happy Valley Rent-A-Center. I was treated so great. JP was so understanding and helped me to fix my issue all in one visit. I had a plan and a scheduled delivery all in 20 mins! I have a 2yr old and was at my breaking point, JP explained the process and made it so simple! I have learned that this company had not only great employees but has great customer service! TORI and JP are amazing and deserve way more than just a pat on the back! Thank you from one stressed out overwhelmed momma!

I have bought a portable air conditioning unit, I called to ask how to get a new filter. They said they don't have any, and don't know where to get one, The manager Dave who's photo hangs on the wall "HORRIBLE". I also bought a bedroom set. Gave half to my sister due to lack of space. I have had 57 hip surgeries, a full humerus repair, and triple back fusion. I've always paid my bills, it's my motto. These guys called my sister, landlord, while I was in a coma. I also am a former Paralegal so I don't take **. How embarrassing, spoke to a corporate officer, he is just like his management.

First off part of the headboard almost fell off during the night. It's a heavy headboard. It could have killed us. The mattress is horrible, when I asked for a replacement they wanted me to buy it so they could in turn rent it to me. They are extremely rude. I DO NOT RECOMMEND them in Norman Oklahoma.

On Jan 3rd 2019 my payment was due and I paid them using their app. Well the payment was taken out and not showing up on their end and they wanted the 3 things I got off them. Now the 2 of things are almost paid for and the one was returned to them. They wanted my bank statement and card number and PIN number. I gave them my bank statement and they wanted my card number and PIN so they call my bank and get info. I told them no and told them I need to block out my card number. They would not let me block out card number and keep my bank statement! And then when I found out why the payment was not in their system I called back down and right away and told them as soon as hits back on card I will bring it and pay. They said, “No we want all your info card number and PIN because we are going to call your Bank!” So I called the 1 800 number and I'm still waiting on someone to call me back.

I would not recommend Rent-A-Center to anyone who reads this especially if you are a veteran or government employee. I bought and paid off several items from Rent-A-Center - currently have a TV that I have been paying for faithfully up until the recent government shutdown. They have been harassing me coming to my house calling any and everybody. Tried to get it worked out where I could make a double payment as soon as I get my check and they turned it down and was not willing to resolute with me at all. I refuse to do a new agreement so at this point I am officially done with rentals. If I can't afford it at that time well then maybe it's just not meant to be. And for this same TV that they tack on 1000% interest - I might add - I can go to Best Buy and get for $500.00 and be done with it altogether. After all this Rent-A-Center you showed your true colors and I'm done.

Hi my name is Dawn. I just want to say that I have never met a store full of such welcoming voices every time I call as the RAC in Egg Harbor on Black Horse Pike. Most of all I am thankful for Sean. He goes above and beyond. He personally handles my account, as I have been a customer for about 5-6 years now and invested $43,000 to date. In that time as we all know life hits unexpected snags and Sean has been through everything with me from big situations like my parent's death, and sister's suicide, to little situations like just not getting my pay on time.

Got a king size bed, decided to pay it off early, save some money, so I paid it off 5 months after I got it. The 6th month, I noticed the bed was sagging, within 2 more months, the bed was so bad, I couldn't sleep in it. I called them, they claimed there was nothing they could do because it was paid off. After a few more months I decided no, I paid almost $2000 for this mattress set, called them back, they gave me a number to call, talked to someone and they said they would call me back. That was over a year ago and they still haven't called. I will NEVER buy anything from them again! Expensive lesson learned!

I’m five days late... Called the store to ask for another extension. The Store customer service rep. - said schedule a pick up, and then I can pay up and then they will return the item. I’m a government worker... dealing with the crunch of no raise, and income check has been rescheduled. I called all my creditors to make arrangements for payments- they all agreed and understand. Rent-A-Center is the only company that won’t work with me. I only asked for 5 more days until I get paid. The REDLANDS CA store will not work with you.

Hello everyone. I would like to share my experience with store # 166292 San Antonio Texas Rent-A-Center. When I first looked into renting to own a few things from Rent-A-Center I was very excited. I made an online payment and waited days for my things to arrive. Now back to me waiting days I was told several times that they were going to deliver my items on a specific day and they didn't nor did they call me to inform me they were not going to arrive that day. I had to call a few times for a few days and finally they delivered the items. Mistake #1.

Bought a cell Galaxy8s from rent a center. They Guarantee to fix products. Yet it seem most of their workers do not know their company's policy and give misguided information that affects you the consumer purchases on getting fix. In my case a simple crack on two ends on my phone. Being rejected and told they are not liable for that you are. To then being told later after speaking to their superiors that they made the mistake and will fix it now. To only tell you the phone's damage is beyond repair due to a prolong wait and damages expending beyond what they expected due to a prolong wait on a crack that now affects the led of the phone. This company should ensure their workers know their policies. Loyal client since 1993. Don't waste your time on them with your money.

I recently rented a few items from Rent-A-Center and after a few months I started to get behind due to pay decrease this time of year right now. I drove in on Friday, December 15, 2018 and asked if I could pay for the washer and dryer since I had $200 on my card. I was told it is all or nothing for $310. I said, "I cannot do that much. Schedule the pickup and I will work on paying the debt off of $310 that month."

Rent-A-Center is a blessing for people who don’t have good credit or a large amount of money to put down. The downside is you are paying triple what the item is worth. With the paperwork that they give I was able to look up the serial number to see how much my tv was worth. It sells online brand new for $900 and they were charging me almost $3000 for the tv if I didn’t pay it off within 90 days, on top of that the tv I got from them was used. People who don’t have good credit don’t need to be further ripped off if they’re already in a bad situation to begin with. So thanks but NO thanks.

Don't ever purchase anything from Rent-A-Center on Hesters Crossing. My son got a used black leather living room set from them which smells really badly of cigarette smoke. They sent some guy to treat it twice, and both times, all he did was use something to mask the odor. Some guy name Jason has been giving us the runaround for the last 2 weeks. Every single time we call, we are told that he's out sick, had to leave for a manager's meeting, or had a family emergency. It's funny how once they get money from you, you no longer matter to them. I think I will just give them their stuff back, and advise any and everyone looking for furniture or whatever not to ever go them! They don't care about their customers, and everyone working there is fake, and a liar! I know Jason was there each and every time we called, but had everyone lying for him.

I have purchased several items from Rent-A-Center but this surround sound is the worst. First off 3 parts of the speaker system is blown then it didn't come with a remote control. After several attempts to get one I gave up. Then the system started cutting off by itself. I never been unhappy about any of my products that I got there before but I'm really unhappy about this product. I will be returning it. It's a LG Blu-ray CD surround sound system.

I purchased a washing machine from Huntingdon RAC, I made the first payment and when it was delivered he scratched the wall in my hallway firstly. Then the piece I needed to use it didn't fit, so I had to wait for them to get it. Before I got that piece I paid the used machine off which was stupid on my part. Wayne knocked 50$ off the price since I was complaining so much about laundromat prices. Got that piece it still wouldn't work. The mechanism keeps popping off. I saw that it would fit my shower hose and I finally was able to use it and wish I hadn't. IT'S BROKEN!!! THEY SAID IT JUST CAME FROM THE SERVICING DEPT. It made green slimy chunks all over my clothes. It stunk up my house. The drain hose was full of slime that got all over the shower when I drained the water. It didn't spin. THIS IS THE SECOND HORRIBLE EXPERIENCE I've had at RAC. I'm done.

Well I just want to know are they allowed to turn off your power from the outside of your home and hop people fences. At night. In the driveway. Having the beeping noise on the truck going on and on for 20 minutes. Flashing light inside your windows. Ringing the doorbell and knocking abruptly.

Ordered a TV online and was told they would contact us to finalize it. Never heard from them so we called them. We were told they didn't have the tv we wanted but I could get a comparable one. The "comparable" product was $120 extra per month, I said no thanks. I picked out another, and the price came out to $25 more than advertised. The employer said that it was because of "taxes", but I didn’t the math and it didn’t match up. the employee couldn’t explain the difference. Whatever, I'll pay the extra. But when it was all said and done they didn’t have that TV either. So I finally find one I want and get it ordered and scheduled for delivery. We wait all day on the scheduled day and come 4pm they haven’t shown up. I call to confirm and they assure me the TV is on the way. This is coming from the manager. I’m still waiting for my TV to show up and haven’t heard anything from the manager. Worst customer service ever.

I called to inquire about beds and the lady I spoke to stated she would call me back in less than 5 minutes. 45-1 hour later, I called her and was on hold for 20+ min. She again said she'd call back within 5 min and promised at the latest, it would be before they closed at 7:30 pm. I haven't heard anything back from them so I called to cancel my request at 11:30 am. Don't promise something you can't follow through on. When I called this morning and guy answered and was very pleasant until I told him I wanted to cancel. Then he became short with me. Poor customer service overall. I will not consider going back or every recommending them to others.

Rent-A-Center have been taking the money from my account since March 2018 for benefits plus and when it was time for me to file an unemployment claim they stalled me with filing the claim, then when they finally sent over the information they didn’t have record of my payments that they have been taking out of my bank account. I contacted customer service and asked if I can send my statements to their accounting department and was told no. I am disappointed. Their employees have been banging on my door, twisting my doorknob and leaving notes on my door. I am filing arbitration but it seems like I should be going through the attorney general's office.

I rented a television and entertainment center from my local store. I was a week late with my payment. After several notes left on my door a RAC employee came and my stepdaughter answered the door. This woman tried to force her way into my house to search after my stepdaughter told her I was not home. Two or three days later my landlord called me and asked to come pick up rent. I wrapped it in a piece of paper and put it in a sealed envelope, then placed that into a zip up purse and hung that on my doorknob. To even see my door you have to go up 14 steps enclosed by a porch. While I was in the shower I heard a knock. Went to the door and saw the purse was gone then went to my window and seen a Rent-A-Center car pull away. This company STOLE $600 from my house and now I'm being evicted. This company is a SCAM... I am currently working with my state attorney general to sue this company.

Rent-A-Center 915 Ellis Avenue Jackson, Mississippi 39209 - This store is where magic happens. Ms. Nicole **, Store Manager goes beyond the call of duty to make sure her customer's needs are met. I call her The Magician because she turns an impossible situation into a reality. Ms. ** is dedicated to meeting her customer's needs, with the dedication of loyal Staff, and a talented salesperson/manager Chelisa **, whom always waiting to greet the next customer while in the process of helping another.

We have shopped twice at the Crossville, TN RAC and both times have been excellent. We have dealt with Brandon and Brittani and both are extremely caring and willing to work with the customer to get the item they want. This was a short term rental while we vacationed at Fairfield Glade Resort and they took our order, we went in, completed the paperwork and our recliners were delivered right away that day. I am disabled and need the recliner to sleep so it is a real comfort to know that I can rely on Rent-A-Center to provide what I need. I cannot say enough great things about this location and their personnel. This team cannot be beat for customer service. This time, Brittani went above and beyond to help us after the nightmare we had in Monroe, Michigan in May. Thank you to the staff and owners of this location. Beats other locations HANDS DOWN!

I had wonderful customer service from managers Keith and Nydia at the University Boulevard store. They helped me out from a horrible experience from another store. I would highly recommend shopping at this location. I'm very happy with the great customer service I received from managers Keith and Nydia.

When my dryer stopped working, I called Rent-A-Center to deliver me one. After install and used for a few weeks. Dryer wasn't drying the way it should. Called them. Asked to have repaired. They brought me out a loaner till mine got fixed. Well 6 weeks went by. I called them and asked when I would get my dryer back. Person that answered phone said, "Once we get them back, what you get is what you keep." I stated, "No. I am not. I am paying for a Maytag heavy duty dryer out of the box. Never used but by me. You delivered a loaner Amana to use till mine is fixed." I asked for manager of store, he tells me October 1st that Thursday of that week he will have me my dryer (Maytag) back to me. I waited till 11/9/2018. Called them to pick up the dryer that.

I rented to buy a Nintendo Switch for my son 10 months ago. A month and a half after I finished paying it off it broke. I took it to them for service and after 3 weeks I had to call them to follow up and be told that it was out of their warranty and there's nothing they can do. Now I have to wait until they get the unit back and hope it's in time to get it repaired directly through Nintendo's one year warranty. Horrible customer service and I had to be on top of them to get an answer. Not to mention I paid TWICE as much as the unit was worth just to be told I was out of luck and not their responsibility. DO NOT BUY FROM THEM, TOTAL RIP OFF.

Do not order from them at all! They gave horrible customer service. I placed an order and was approved. A week later they were supposed to deliver and yet no one showed up with no call. I reached out to them and they gave me the runarounds. I already made my first initial payment as well as another payment since I planned to pay everything off early. I made the payment even when the furniture didn't arrive because I wanted to be on time with everything. When I called them, they asked me for information I already gave. I also signed my agreement. Why are they asking me for additional info? Shouldn't that have been discussed before I signed. They never call me to update me and I have to reach out to them multiple times. When I reach out I am on hold for a long time! It's just a horrible experience going back and forth with them and still not have my order delivered after I paid what I needed to plus more!

Two months ago, I became a customer of Rent-A-Center. Since that time, I have been reading the online reviews, and am astonished at the negative reviews that they are getting. There have been at least three times that my payment was due on Saturday, and I did not pay until Monday. Of course they called me on Saturday to remind me that my payment was due. I don't have any issue with that. Recently, I had an issue with my paycheck, and am almost a week late with my payment. I made arrangements to make my payment this Friday, along with the next week's payment as well. The person I talked to was very understanding and helpful. He didn't send guys around my house nor did they call my place of employment or go there to try and harass me.

I wished that we researched this place before getting into business with them. Rent-A-Center in Pennsylvania Ave in Brooklyn. We already put 600 dollars down and we were late for ten days. The guy decided to come and take the tv. There was no one home but my 13 years old. He told her to open the door for him because her father sent him to get the tv. That was unprofessional and very disrespectful, when my daughter said she’s a minor and can’t open the door without an adult present. He kept on banging the door hard. My daughter called my husband and explained the situation to him. She was afraid. This is a bad place to deal with. They just disrespectful and don’t care. I would never do business with them or let anyone I know do so.

In the beginning the experience was great. However, after a few months it went downhill. If you are even a day late on your payment they are calling 4 and 5 times a day. Then they resort to coming to your house and leaving a note on your door. When you call to make a payment they’re rude and unprofessional. No “thank you for your business” no nothing. The “manager” just hung up on me after telling me my payment was approved. I think they all need to calm down and take a class on business practices and customer service. It’s freaking used furniture for crying out loud! Even the bank gives you a 10 day grace period for your car payment. I’ll just be glad when this crap is paid off and I never have to deal with this staff again! My advice, if you want to rent to own or finance with crappy credit, go to rooms to go! I wish I would have!

RENT A CENTER IN LAKE ELSINORE, CA. Wow, this place is horrible, a friend of mine mentioned that people are great, somehow I have to verify who is he referring to. I called. Spoke to a lady, very nice, asked to come in and see and choose. Then I came in and eventually spoke to this guy. He said his name is "Jeff", saw a picture on the wall. He's the manager. I was like wow then that's great I get to meet the manager. To my dismay, he is ALL CAPS, "LOUD, ARROGANT, TOO CONFIDENT, RUDE, NO COMPASSION TO HIS CUSTOMERS. He talks like he's all that, like he owns the whole damn rent a place in the whole city"!!! Noticed he just wants to close a deal fast and owns you, so I refused. I feel so bad to my friend, going to let him know to try and pay off what he owes and never go back. I'm thinking my friend probably been speaking to the staff who covers their bosses attitude so that no one notices.

Updated on 10/22/2018: These people are terrible. They pulled up at my house without me knowing that they were even coming. I was told that they would call before they came. The guy from the store calls my cellphone and says "my guys are at your door to pick up the merchandise." I explained to him that I'm not home and they should've called like how they say they were. His response "well you're gonna have to make a payment today" that leaded into an argument. He then told me I was lying about not being home. I told him that I have death in the family and had to leave with my parents. His response "I don't care anything about that. Either you make a payment or have somebody to meet us." Anyways long story short I CALLED CORPORATE! Waiting on someone to call me back. Should be by this week. The guy needs to be fired for bad customer service. I'm surprised this company is still running due to all the bad customer service.

Lenox Ave, New York - My daughter got some bunk bed for her boys, a week passed and we noticed that her 3 year old woke up with bites all over his body. At first we thought they were mosquito bites, but he kept getting more and more. Finally I decided to check the beds, they were full of bed bugs. We got a lot of pictures and called RAC to get those beds out of the house, they did but now they do not want to do anything about it. A Terminix guy went and checked and he said they were full blown bed bugs. We have been trying to get a hold of the company the main company and they have not got back to us. Don't buy anything from them. They do not clean the furniture when people send it back. We are getting an attorney.

I BOUGHT SOMETHING FROM THEM AND IT DIDNT FIT THE DESCRIPTION AND HAVE ALL THE PARTS I WAS TOLD IT WOULD HAVE. I didn't find out until they put it in my house. They said they would order it and every time I asked about it, they just said "We don't know." When I am behind on payments even though I call ahead and communicate, they waste no time harassing me. They claim they can work with me but they don't. All they are doing is pissing people off so they want to return their junk. If they were more honest and actually did what they say, I would finish paying it and keep it but now they can take it back and I'll never do business with them again!

I am NOT and NEVER have been a customer at RAC. They harass me all the time. Some days they call 2 times, sometimes they call every hour and other days they call every 15 minutes! What can I do and why are they allowed to do this when I myself am not their customer?

If you are late with one payment they continued call, come to your house, knock hard on the front door then the back door and leave notes to take out charges on you. I have been a dealing with them for 3 years and have been up on my payments but don't let them receive one payment and the start the harassment. 3 people come for a 49 inch TV. One lady and two big ** men. Like they her bodyguards. This kind of treatment needs to stop and something needs to be done about. And when you tell them to leave they continue to stay. Especially the little lady. This happened at Rent-A-Center in Fayetteville NC the one on Ramsey St. I wouldn't recommend this company to anyone and if someone had of told me this I would never have used them. Aaron's is a much better rent to own company to rent from in my opinion. Please give me some advice. Thank you!!

Do not ever rent from Rent-A-Center. They don't work with You cause I had a tv from them and they didnt want to work out payments and they call you a lot of times. I wouldn't recommend. They're really mean. They need to close down. Go to Aaron's. They're a lot nicer and excellent people.

I do not have a Rent-A-Center account. My former friend who I no longer speak with took a TV under his name using my address stating he was living there. Rent-A-Center left a note on my door. When I called they threatened to take the Sheriffs and cops to my address to go in my apartment and look for the merchandise. I told them he didn't live with me and how could they let someone take merchandise without verifying the address. I honestly do not have contact with this person. I have to go get a copy of my lease according to the Rent-A-Center manager and take it to him. I am also filing a police report about this because this is bogus. The account is not under my name or social security number so why harass me? I suffer from PTSD Fibromyalgia and also anxiety. I do not need to be going through this. I just might hire an attorney.

I just filed criminal trespassing charges against them today with the sheriff's office. Don't buy from here. They do not stand behind their word. They'll call you 10 times starting at 8am on your due date. I received 6 calls from 9a to 3p on due date even after telling 2 different people I'd be in later. Bunch of scammers and con artists. They'll threaten to come pickup item on due date if don't come in that day to pay. Even if tell them you can't make it that day and will be in on whatever day they'll blow your phone up everyday to harass you. Worst customer service. They have limited inventory. I don't see place staying open after talking to about 20 other people with bad experience from this location. Word is getting around about them. Just read other reviews and you will see for yourself. I even have in writing my payment due on Monday and they harassing me on Saturday for payment.

I went to Rent-A-Center to get a washer to rent to own. I was having such rough time. I miss my second payment with them. I ask them if I could catch everything up on the following pay week I was told no. I was informed that I was schedule for a pickup. I ask, "What do you mean. I only missed one payment and you are wanting to come get my washer. Really you got to be kidding me." The associate saids, "Yes we can come get it hold it for you until you get paid then bring it back to you when you make a payment." I told them that didn't make any sense. I ask, "Why don't you just let me keep it. I will catch the payment up make two in one." I was told no.

My husband and I purchased a portable washer and dryer from Rent-A-Center in Milford N.H. For the first couple weeks they were great, very accommodating to us and our needs. Then they started calling non stop on the day our bill was due just to ask how we planned on paying our bill. Now we had never been late with any payments. We asked over and over again that they not call on Saturdays. My husband works and they interrupt him at work for BS. They didn't listen. They kept calling. Then we had a family emergency so we didn't get our payment in on time. They called twice a day every day and filled our voicemails on both of our phones.

This company have destroyed my credit: I file a complaint with the Texas Attorney Office. They don’t care: I’ve file lawsuit and Rent A Center still to reply, the State of Texas is backing this company and allowing them to destroyed family.

RAC is the worse to rent. They don't care about nothing but their payments, which I understand it's a business. They are horrible all around in all area. They brought me the wrong size headboard for my bed and when they did get the right size they bought it with bedbugs. I had no problems with my bed till I got the new/OLD headboard. My girls were getting bit up so bad I had to take them to the hospital till I finally figure what it was and where it was coming from. I SUGGEST YOU SAVE YOUR MONEY AND BUY IT ALL AT ONCE FROM ANOTHER SOURCE OR RENT FROM SOMEWHERE ELSE. It's not worth it. Rent A Center sucks. Do not rent anything from RAC.

I filed complaints both here and with BBB (05/01/2018) which got the attention of Rent-A-Center Headquarters. Rent-A-Center headquarters has contacted me twice since the complaint was filed in order to rectify the situation. They have brought me a new TV, priced higher than the one I originally bought, and not charged me the difference. I am enjoying this new television and have no complaints whatsoever about it. I believe Rent-A-Center headquarters did rectify with professionalism, courtesy, and timeliness. They have promised me they will be working with the store to see this does not happen again. They will help you, you just have to "nudge" them.

We got a little behind and tried to work with them and they want to just argue and want the money right then. We told them to come and get the TV and they said they didn't want it back. Just downright bad business practice. I would suggest to be on your guard before dealing with them.

This office lies and caught them on video and refused to do my agreement cause of the $3.17. They lied about not being able to verify my references after I recorded every reference saying they gave them my address and home number. WOW really. People I usually wouldn’t say this but wait until they have a sale. Get what you want for $3 a week then return it. Football game rent a big screen, then return it. Tell Alan Jennifer sent you right before you walk out. Thanksgiving and Christmas family coming over. Rent stuff then bring it back. It's all legal. That store is full of liars so find the loophole and use it.

I ordered a TV and when I first ordered it I told the Store Manager at the Belleview Florida store that I was away up in Vermont seeing my kids and I wouldn’t be back for a few weeks and I wouldn’t get a paycheck for a couple weeks when I got back. And the store Manager Jim was all about WORKING with me and I told him all the before The Tv was delivered and they was all about helping and working with me. So they dropped the Tv off at my place cause my girlfriend was able to let them in. So As the United States Know that Vermont, New Hampshire and the rest of New England was hit with three big maybe 4 big Snow storm so my flight got cancelled twice.

On Saturday 2/17 your van driver ran over my mini Doxi Jax!! My pup went under the front tire followed by the back tire, he didn’t slow down, kept going turned the corner and watched me crying and carrying my dying dog to the house... then continued to drive away!! Never stopped... against the law and inhuman!! Called the Massena store to be told, "OH WELL Ma’am it was an accident. He is an animal lover..." some animal lover. Not an apology. Nothing!! I’m disgusted with this business. I will not recommend anyone buy anything from them!! Your staff are **, ** people!! If the driver didn’t have the heart or the balls to apologize the manager should have done so!!! Disgusted!!!

Horrible company. Don't waste your time or money... very unprofessional... They don't even take the time out to check and secure all furniture before leaving. The only good thing that I can say about the store and Linden New Jersey is the manager Gladimire which is amazing... Always tries to fix the mess of the other incompetent workers.

We rented to own a fridge when our old one was about to go out. We got it for less than $20 for the first month due to a special they were having, where we got 4 weeks free. Being a disabled veteran, with a disabled child as well, my income is limited. We actually got behind one month (before we signed up for autopay, which I highly recommend), and when it came time to pay, we were considering having them pick it up and just going and spending $300 on a new fridge and be done with it. It was less than $250 to get caught up. I told the guy at the desk what my thought process was, so instead of having us go elsewhere, he dropped late fees for one month, and added the one month we were behind, onto the end of our lease to own term. So we didn't end having to drop almost $250, right then.

They took my deposit, now still waiting for the second confirmed delivery 10 minutes from their store. I had my second delivery scheduled for 12-2 today, took off from work for a second time and I had to call them at 2:30 to be told they are too busy to deliver to me today... I took a day off from work. I was told they would try for some time next week... HORRIBLE COmpany - Rent a Center, Bloomfield, NJ.

I have had nothing but great interactions with my local rent a center. I have rented a couch for about 10 months now and have had very professional interactions. My couch was delivered on time and in perfect condition. I have used the referral process and as far as I know all my friends have been satisfied as well.

I went to rent a center to see the pricing on dryers, while there we decided to buy one and make payments to extend the coverage. We filled out paperwork with all of our information (name, address, SSN, phone numbers, etc) the manager then entered it into their system. We were told our dryer would be delivered between 12 and 2 the next day, well 12 came then 1 then 2 and we were still waiting and no one had contacted us. We called and they said they would check with their delivery guy and call back, an hour later we called again and the manager said he was around the corner.

The initial delivery was a week late, I started being billed from the point I signed the contract, not the delivery date. The refrigerator that was delivered was lightly dented and scuffed up. The stove was missing the oven racks and they were never delivered. I paid the company almost $1200 for a dinette set worth no more than $600, with still another $1000 to go when the set was returned. And, while I did fall behind ONE PAYMENT, the company hounded, harangued, and berated me as if I owed some exorbitant amount, not $65. In short, your price to own are ridiculous, unless it is removed from the packaging directly, you can't be sure that you're getting new equipment. And the billing should start upon delivery, not before.

My couch was delivered BROKEN. After waiting many weeks a service man came to repair. It was unsuccessful. A SECOND attempt was made, it too was unsuccessful. RAC sent it out to factory for repair and did not give me a loaner. 3 weeks later it was returned and it was still broken. Called RAC and they said NO FURTHER attempts will be made to repair it as it was paid off 90 days same as cash!!! Calls to corporate office went unreturned!! Today TV (pitch 4 months ago) broke, and again store said it is paid up, no repairs to be attempted by them. Moral, unless you pay weekly/monthly using their extortion interest rates you are out of luck on warranty if the product breaks!!

My Whirlpool washer stopped working in August 2017, and was taken for repairs on 8/31/2017. After numerous inquiries the washer was returned on 11/4/2017. While the manager was taking the washer downstairs it fell damaging the wall and the washer. Today 12/22/2017 I was told the only washer they have to replace my washer is an old one because Rent A Center no longer carried the make washer I currently have. I make all payments on my washer/dryer and only have 3 remaining payment. The wall is still to be repaired. I asked if I can repair it and send them the invoice and they are still waiting on word from the regional manager. From now on I will save and purchase my items in cash. I just want my washer repaired or replaced. I should not be expected to take any old washer, my washer was new and in great condition.

Do not give Rent-A-Center your credit or debit card numbers. They were to take a payment of 129.00 and took 415. They are unethical. Told me I’d be refunded and get a callback. Still waiting for both. I’m not stopping here. I will now file a complaint with Texas states attorney.

Went and rented a (65 inch) tv on 11/24/2017. Requested that it be in a box which it was. Put item in my wife's van for transport. Got it home and took it out of box and placed it on my bed to get it set for viewing. Then placed it in location for viewing, got it all hooked up, turned it on and noticed a big crack from the corner of the back LCD panel all the way down the screen so I put it back in the box. Then the next day took it back to RAC and took it inside and the mngr took it in the office, took it out of the box, checked it, then came out to the front register and said the crack looked like an impact hit. Pretty much saying I dropped it or I hit it with my fist. He then said they would have to send it off for service in KC.

I went on a Saturday to get an Xbox S and I dealt with them 3 years prior and couldn't afford to make the payment then so I filled out the paperwork. They had it all online so I thought I was good to pay the money and walk out. They told me that they have to make a final validation and deliver it so I ask them when. They say Monday. Okay. I asked them to deliver it between 5 - 5:30 so Monday come. I'm patiently waiting and time is 5:54 so I called and asked. Said they running late so okay then. Calls back and that my application denied. This is after I made the agreement with them so if you get nasty or angry with them they take it personally and deny you. Go a different route. Don't deal with this unprofessional lousy company.

I just started a brand new job and Rent-A-Center keeps calling me and harassing me even though I told the store manager when my first check is and that I would pay off my account but no they don't put notes in my account. Worst place ever to deal with.

I've been a customer for 2 years now. When they call me for a payment I always tell them exactly when I'm coming in to make my payment then there are calls I get from them with a different customers name. I also had a former roommate. I got a job there. My roommate tells me, "I have your personal information." So when I told the store manager he didn't do a damn thing. So now I have a lock on my credit report to make sure nothing happens. So I'm getting ready to start new job. I'm going to turn in everything back to Rent-A-Center and buying new and I recommend you do the same thing. They don't do what they say.

So it started with a corporate RAC and then shortly after changed to a "locally owned and operated" RAC. I never signed any new contracts, never gave them any problems until my couch broke 3 times in the same year. RAC says it looks like people have been jumping up and down on them. They used ply board to fix it first of all and told me he wouldn't fix them again.

I was once a customer of Rent-A-Center. A paying customer, who bragged about the personal service received... Until the day that they claimed I hadn't paid my rent. I'd paid over the phone, and my trust was such that I didn't get a confirmation number. BIG MISTAKE, BOYS AND GIRLS. Lesson One - Always, without fail, obtain and keep safe all receipts and confirmation numbers, and ensure any agreement modifications are IN WRITING. They began threatening me, and I stopped that by driving the thirty miles up to the store to pull up my debit card history that confirmed that they'd received their payment on time. I got no apology whatsoever for this. As time went on, my payments seemed to vary based upon the associate who took the payment. The general manager, a man reminiscent of Steve from the Jerry Springer show, was the only one I could trust to give me the proper amount.

This is the worst company to ever rent from. I tried to update my information so that they could reach me. Nobody ever updated the information. They came to my house bamming and knocking on my door. I got so pissed until I just took all the money that I had paid them off just to get rid of these people. You never rent from Rent-A-Center again! This is a terrible company.

They came to my house knocking and kicking on my door also looking in my windows. They damaged my door by kicking it and turning on my water outside. I spoke with the manager and he said that he could not tell me who the employee that he sent out but they fired him. I was told. Who knows but this is a bad company to deal with. I spoke with their attorney and I haven't heard anything else from them. They did not fix my door. Now they will not answer my calls.

My girlfriend and I walked into Rent-A-Center in Jacksonville on Henderson Dr. for a laptop. I filled out the paperwork while my girlfriend looked for the computer. She found the one she wanted so we proceeded on talkin' to Rob. I got a call on my phone and while I was on the phone I noticed Rob drilling my girlfriend with questions, it pissed me off but I let it go at that moment. We left to get the electric bill and returned. As we carried on I made a call because one of my references did not pick up, as I told him what I was trying to purchase a laptop and I hear Rob drilling my girl again... This time I fire off like, why is it every time I get on the phone you're asking her questions? He responds, "I don’t know her and never seen her in my life." I say, "well don’t ask her ask me, I’m the one leasing not her."

I purchased a used fridge & stove from Rent-A-Center in Cleveland, Ohio from their Broadway East 55th store location. They told me the insurance for their things were mandatory, so, I pay for that and they said if anything go wrong they will be out to fix it. I wasn't able to use my stove for a whole month and they asked me to be patient with them. I was patient for 3 weeks and after that they schedule me an appointment without me knowing and expected me to just take off work. The manager ** wasn't no help. I called his manager ** whom never answered or returned my calls. Every time, I was told to give them 48 hrs. I finally heard from ** (the regional manager) who sounded as if he was so annoyed. Throw the whole company away. First and last time ever doing business with them. Never again, everyone stay away. Don't even make them your last option.

I have been a loyal customer for over 10 years in spite of RAC and their ignorant tactics, but no more! They are liars and their customer service sucks **! They are nothing more than simple crooks and have no respect for long-time customers! They harass you constantly if you are just one day late on a payment. They really suck! I will never do business with them again ever! The only reason I did business with them is no interest! Stay away unless you want them up your butt constantly! NEVER AGAIN!

I purchase A television From Renter Center In Coney Island, Brooklyn, NY. When the TV was delivery to me not in the box it was suppose to come in. It was delivery to me in a blanket from day one I was telling the Manager Willie **. The TV was cutting on and I would have to take out plug then plug back in to come on. And after complaining over and over again someone can and as the manager said they reset TV. It was still doing the same thing. I went back over and spoke to the BOSS Phil while the manager Willie ** was on vacation for his birthday in South Carolina.

I'm a disabled veteran, 100%, I have fallen behind on my payments. I'm trying to catch up, the manager calls and threatens to have me arrested. I pay every 2 weeks, she calls every single week, payment not due for another week but still she harasses me for payment. I just paid her a few days before, well it has been 2 weeks and 2 days, so yes I'm late but I've been in hospital and can't pay yet. There is no talking to her. First you cannot get a word in as she is rude and threatening but also honestly her accent is so thick I cannot understand anything in my machine except have me arrested. If I had the means I would get furniture elsewhere but I just l lost everything. Having to move because the place we rented before was overtaken with roaches that we paid to try to exterminate as the owners really didn't care about anything but rent, wouldn't fix anything, only got worse as house next door that was abandoned was torn down.

I bought a dishwasher from the Yuba City California store. It worked ok for about a month. My first mistake was buying from them in the first place! I then called them to tell them about the problem of it breaking down. To their credit they did bring me a loaner and took mine to "fix" it. When they brought it back to me they didn't even look at it! I called them again and the same thing happened two more times! To top it all off I don't have a dishwasher, I'm out that money and I HAVE COCKROACHES! They wouldn't take responsibility for the dishwasher or the COCKROACHES! Save your money and go somewhere else! Or you will not only have a bad appliance but COCKROACHES to contend with!

I have rented a bedroom twice from Rent-A-Center in Fredericksburg VA. They are some of the worst people I have ever dealt with. They refuse to work with you and if you want to change your pay date you have to pay extra. I have never experienced such horrible customer service. They got mad because I was not answering the phone when I was SLEEPING, THEN HAD the NERVE to COME to my HOUSE and DEMAND PAYMENT when I was HOME and JUST got out of bed.

I recently went into the store to see if I could get a computer. I tried those other rental places and I felt pushed to a product I did not want. As I entered the store I was greet by Shane. He was very polite, gave me his name and asked for mine. What I loved the most Shane asked me what I was looking for and asked my budget which I thought was awesome. I was at 3 other stores earlier that day including Aaron's and they were very pushy and the way I was greeted by Shane was awesome and had a great smile, dressed very well. He was very knowledgeable and showed me what I was looking for and price. He explained that the items at their store have a worry free guarantee and after we talked he asked if the computer would be the best fit for my needs. I did the process to do rental of it.

I Ciera ** just wanted to take time out to let you know that your 216 High St. store in Pottstown PA 19464 are GREAT!!! **, and her people are very nice. They go out of their way to do everything they can for their customers!!! My family had a lot of trouble with this store in the past, but we decided to give them another chance and I am glad we did. We started back again with them in January 15th 2016 getting 2 desktops and paid them off in no time. Then we gotten 2 Alienware laptops paid them off right after the desktops.

RAC Acceptance NOW is an organization that is extremely crooked and to put it honestly they are thieves. What are the laws that protect stupid customers, such as myself? We purchased a washer and dryer set and a television from our local furniture store with a RAC Acceptance NOW company inside. We have continued to pay on the items thinking we would pay it off early. Well here we are 2.5 years later and 3900.00 paid. We have requested that we be paid off as we have now paid 3 times what the merchandise is worth, 3 times what it would cost if we were to walk in to a store and pay for the exact same items brand new today. We have priced the exact washer and dryer set and television, actually a better one, and the price would be $1200.00 to 1300.00, give or take sales tax. What can we do? We feel like we have paid our dues to this company who is unwilling to help us.

I have had a Rent-A-Center account for 6 or more years. Always did business with the El Cajon location but I now live in Chula Vista so I went to Chula Vista one to get a tv. And could not believe the crappy service. They told me they had to check my references again and has no time till Wednesday. WHAT. Makes no sense to recheck and I have bought a tv, 3 laptops, 2 sets of washers and dryers, ps3, sound systems and an entertainment center. REALLY think I am good to go. Even tried to go back again for more of the run around bs. This location is the worst service I have ever seen. I am a general manager and I have a 4 stars on Yelp. This place makes me not ever want to use Rent-A-Center ever again. Not how to make a profit. Sorry Rent-A-Center lost a customer.

Folks, please read and review all of this review prior to using "Rent-A-Center" better known as "Rip-Off-Center". "Rent-A-Center" is all nice and welcoming at first but become late paying them you will regret you ever entered a business relationship with them. Last year I suffered 2 surgeries and it cost me a significant amount of money even after my health insurance policies paid their share. When I came from the hospital and the rehab centers I had to take a long absence from work (3 months) as I was unable to go back to my office to work. My company informed me take as long as you need and return to work when you are all better and I was relieved to hear that.

So, here's a complaint on the Rent-A-Center in Fruitland, MD. I'm usually not one to complain (my husband and I have been renting a couch set from this Rent-A-Center for months, no issue), but the experience we had today was pretty awful. First of all, Rent-A-Center was supposed to be dropping off a TV stand for us between 12 pm- 2 pm. They called at 2 pm to say that they would be late. Okay, that's fine. So, I put my dog in his kennel (he doesn't like strangers in the house until he gets to "greet" them, but I didn't want him to get in their way while they tried to deliver our TV stand). My dog is a very vocal dog, but wouldn't hurt a fly. He barks, but doesn't growl. He doesn't like to be kenneled when people come over, but the only fix for that is letting him greet the people coming in- which again, I didn't want him to get in their way, so I kenneled him to avoid all of that.

I give you guys 0 Stars. You've been the worst Rent-A-Center that I've ever dealt with. The new manager in Union Beach is like the worst. I'm surprised the store hasn't even close. They must be hurting for money. They're so bad it's not funny because they started with the harassing phone calls on Saturday morning (payment ain't even due yet) before I even had chance to get out of bed and they kept it up all freaking day. Took up my whole machine so I waited till the end of the night and make the payment. They are hurting for money so bad they have to keep harassing people for when my use ** can come to my house Monday and pick your ** up and get it the ** out of my house because I'm going somewhere else use **.

We have rented from rent a center quite a bit. Few glitches here and there. But when the big issue came up to fix some faulty furniture they have done nothing but give us the runaround. 3 months waiting to have a faulty bed frame fixed and faulty dining chairs. We have paid it in full and have continued the parts plus service to have the items covered. They never give you the same answer twice. We ordered the parts. They will be in on Thursday. Wait and wait and surprise. 10 days after that still not in. Meanwhile I have an entire bed frame/headboard and footboard sitting against my bedroom wall. I have small children. It is not a safe solution rack to leave this like this. When someone gets hurt will you cover that? Probably not. Can't get you to cover the stuff and service I pay for. Never again!! Worry free?? Not for the customer anyways.

I have been dealing with these folks for nearly two years and have mostly been pretty flawless. As of May 2017, I experienced an unexpected career change. This messed up my payment schedule for a couple of weeks and, honestly, money was tight. My mother and I agreed to go half in on some furniture that was needed for our living room. My mom stopped giving me money and made my situation worse. But, I still managed to make payments. I fell behind by a week and agreed to pay on SATURDAY because those are my due dates. I told the man (Jay) on the phone I would be in on Saturday - even had him read the info back to me. I hung up thinking it had been squared away.

I have had a wonderful experience with the Rent A Center in Morehead KY. They have the utmost respect for their customers. They go out of their way to do anything they can to help you. I would refer my friends and family to them because of how they treated me since I have been a customer.

I rented a 49 inch TV from RAC. First... They didn't deliver it in the day they said they would, called me 4 days later to reschedule. Then I get the TV, and miss one day and they're calling and threatening to take the TV AFTER ONE DAY. So I make my payment. Next month rolls around. THE DAY of my payment they tell me if I don't immediately pay over the phone they're coming to get it. I find out they charged my card TWO times, which I went ahead and said okay, it'll keep me paid up. So all of a sudden they start calling me again, I told them to come pick the TV up. When they were here trying to get the TV, they would stay for about an hour just yelling and banging on the door.

Rent-A-Center in on High Street, Pottstown 19464 trying to use people that have low income. They are coming to job saying nasty thing like you got put out your apartment, are your car was repo you can't pay rent, you fat, you **, you have big nose, are you way far behind on payment when it alone a day later. They come to home, wait outside, sit in truck, follow you to gas station, McDonald's, subway, Giant Supermarket, doctor office. They try to follow use in traffic with kids like the cops or repo man for one day late. They bring your furniture to home damages, mark brokering wood, say they would fix it. They been say stuff new when it's used. They just put some paper over it. They why the bed bugs are happen. They have former worker that from Aaron's Store then they work for Rent-A-Center. Are you seen them where you live or at your kid's school or other place? Then when they come for you it real easy for you to get that **. You know where they be fool.

The Rent A Center on Glenwood in Raleigh NC has to be the worst yet. I never will go back there nor refer anyone to them. Have been a loyal customer for some time now. Even went back... But after today I will never ever go to them again. This was my first time being late. Was going to pay this payment as well as late fee as well as the next payment to keep me on track because I'm almost done paying my furniture off. When I explained to them my situation they had no remorse.

So I seen their advertisement for the Samsung phone. I thought it was decent and I needed a phone so win-win (so I thought). I had the phone for a few months. When I turned my phone back on one day the phone wouldn't let me in. And this wasn't a forgotten password on my end either. So I figure it's a Samsung phone, I'll call the manufacturer, they'll walk me through resetting it. So I do that. Samsung workers tell me that they don't make that phone; say they have never heard of it. Now why would Rent-A-Center be selling knockoff smartphones with the Samsung brand on it and think no one would know? Another thing, it's funny how they have no problem taking your hard earned dollars but when it's their fault they think a store credit will do justice. Not cool.

I went to Rent-A-Center in Dublin, GA on April 28, 2017 and paid $40 down for a queen bed set with the rails and they promise to have it delivered to me on April 29, 2017 between 1-3 p.m. So 3:15 p.m. came they hadn't showed up yet so I called them and the man name Tony answered the phone and said they where in Ridgewood trailer park. They will be to my home by 4:15 p.m. I said okay. Next, 4:15 p.m came still no show. I called them again and Tray answered the phone and told me that he had to go and find some boats from Home Depot and they will be to my home by 5:15 p.m, which they close at 6:00 p.m. on Saturdays. So final 5:15 p.m. comes Rent-A-Center still hadn't showed up. I called them one final time and they tell me they have to find the truck they will be to my home by 5:40 p.m. So 5:40 p.m. comes still no Rent-A-Center has showed up.

I first started shopping at Rent-A-Center in August 2016. From that time I got items that I needed for my apartment. Well first a tv. I had a great experience, but then I started getting stuff for my apartment that we actually needed like a bedroom set and a couch so we can have people over. Well my paydays were every other week, which started adding up to a lot. They told me that they can bundle things where you will be paying longer, but it will be in a comfortable price range. So it dropped from 576 to 320 every 2 weeks.

I got a washing machine from a Rent A Center in Amarillo TX. The first one I got I had to send it back several times cause it stopped working. After the 3rd or 4th time sending it back I decided to switch it out thinking I just got a bad washer. So the new washer is not working after the 3rd or 4th time sending it in. I'm getting really frustrated that I'm paying all this money on washing machines that do not work correctly. They never tell me what's wrong with it. They just bring it back. It works for a few weeks and it's out again... On a good note the employees at this Rent A Center are awesome and very friendly.

After hurricane Mathew hit and I lost all my furnishings my funds were limited to refurnish my new apartment. I scanned the yard sale post for items and was pleased to see Rent A Center selling 32 inch T.V.'s for 100 cash. The manager Chad had 4 up for sell and when I arrived was pleased to get one.That was Dec 12th. I have receipt. Worked great for a month and a half and woke up one day to find huge white line going up middle of T.V. so I call store only to be told. "I don't know what to tell you and I can't do anything for you" so I had to swallow the loss of $100 after the loss of my belongings?? Really sucks this guys allowed to do side deals pocket money and screw you when it's worthless. So upset. That was our only T.V. I'm retired, disabled and on a tight budget. I've used Rent A Center many times back in the day, now they're just ripping people off with repoed stuff and pocketing cash. Shame on them.

I paid this item less than a month. The first when they brought me was it used when it had a big dent which did not bother me had it worked. It did not work so they brought me a new one and it worked fine the first week and I want to use the next day and then it started making a funny noise. Also in the meantime we found that the wheel was broke on the washer that they had brought me which was used and not just the real but the whole bracket that holds it on. Well that was another trip so now that we're having an issue now they tell me that they are not going to service this item and that they would refund my first month's rent if I return it. Get them to pick it up by the 3rd.

A Horrible Place to do business with. My soon to be ex-husband choose to rent a T.V. from this particular Rent-A-Center, and after about a year or so we are going thru a divorce and he lives about 4 hours away and took that t.v. with him. I did not sign any loan documents for this t.v. so I am not a co-buyer. I guess my husband has not made a payment on it in 2 months. Well they keep coming to my house and I understand because this is the last address that was on the loan documents.

The store #529 located at @ 4450 Forest Hill Blvd, West Palm Beach. DO NOT TRUST THIS STAFF! I made a payment by phone and they saved my card info. Out the blue weeks later I see a charge on my account for a payment that I didn't authorize. (it was due that day and they just helped themselves to my info and paid themselves) Meaning, someone wrote down my card info and security code and I am not enrolled in Auto or renewal payments!! Creeps! The protocol should've been to call for payment, or if payment becomes past due retrieve their merchandise!! This happened before and I spoke to an agent asking that they remove any written info about my bank account and that I alternate payments between my bank card and credit card, they had no right or permission to process any payment on their own free will today as they did.

A RAC box truck hit me from behind two weeks ago. At the scene, the local manager promised to make things right. Two weeks later, after a dozen phone calls with their insurance carrier, their regional manager in Plano, and now their appraiser at Sedgwick CMS, no progress at all towards getting my truck fixed. Will need to go the legal route through an attorney to get my truck fixed. A business managed like this wouldn't receive a dime of my money. Lotsa luck dealing with these people.

I have ONLY had an account with Rent-A-Center for a month. I was very nervous about doing with business with them because I had in the past and it was very unpleasant experience. I rented a small couch from them and set up for the auto pay to have all payment taken out of my account directly. The first payment came around and fell during winter break so I was away with my kids. I received several call from them stating the payment did not go through. The store charged my card 6 times, however according to my bank 2 of the payments were charged. I called the store asked to speak to a manager, they refused to put him on the phone. I called the corporate office and filed a complaint. I found out that the store never was suppose to charge my card that way. I was supposed to have set up the card and would have received an email when charges were made.

Yes I rented 2x from them. They yell at me all the time. They wouldnt work with us, we asked for 1 a month payment. They made it 1 a week payment. We asked every other two week payment. They give us 1 a week payment. I told them over and over we had it set up to every two week payment. They wouldnt change it. I was 9 days late. They were harassing us. While working they get mad if we dont answer their calls. When we are at work we can not use our phones. They interrupt you while talking.

My experience with Rent-A-Center in Euclid Ohio is absolutely poor. The store manager Don and Dimitri they have absolutely unacceptable, unprofessional behavior. Their record keeping abilities is unacceptable. I was forced to double pay on my lease agreement for washer and dryer because they could not keep proper records. I had completed my payment agreement in July but was forced to pay an additional two months because they failed to keep proper records. Not only was my experience with Rent-A Center an absolute disaster, I learned that Eagle Rental has the same or better products at the same or lesser prices. I would advise everyone to please go to Eagle Rental before going to Rent-A-Center. You will be sorry if you ever do business with those THUGS.

When I first started dealing with Louis at RAC he was such a nice guy. Now that he left there are a bunch of ghetto ratchet people in there that don't know what they're doing. There is a Martina in there who never takes notes to the point the employees keep harassing me. I called an employee to let him know that he needs to stop calling me because I scheduled a pick up day already and that should've been noted, then he hangs up on me. Called again, another employee answered and started screaming at me and being rude not bothering to understand what was going on or tried to help. They have no regards for people, they don't take notes, they love to harass!! At this point I don't want anything to do with Rent-A-Center.

I am DISGUSTED with Rent-A-Center in Fayetteville NC on Bragg Blvd! An employee they had working for them, got my address off my invoice and showed up to my home at 11:30 at night!!! Not only that. They have tried to enter my residence when I am not home and my roommate told them to beat it! I have many other LEGAL issues against the store and have told them and corporate to no longer contact me since they filed a claim against me!!! LEGALLY they can NOT contact me once a case has been filed! It is in the court's hands at that point! I get between 15-20 calls a day from them, and fear for my safety from the people who work in that store! Not only that, they have sworn and threatened myself and my roommate. When the DM calls me she calls from a private number she admits is her cell phone so I refuse to answer her calls because they are not recorded! I am SO over Rent-A-Center and I will be filing charges against this store!

I am a master at arms in the US Navy and have just returned from Bahrain. When I made it home my wife had a recording of a conversation she had with a manager at the Rent-A-Center in Saratoga Springs NY. After listening to this recording I almost couldn't believe what I was hearing. The manager of this store (Jason) was more disrespectful to her than I have ever experienced or heard of someone experiencing from the employee of any company. This attitude was over her wanting to pay for 2 weeks when we owed 3. Not only was he demeaning he even raised his voice at her more than once over the 30 dollars that she stated she would pay the following week.

I bought my children bunk beds. We are now moving and can't get the beds apart. Have been waiting 3 days for Rent-A-Center to help us. They keep saying they are coming and say they are too busy when we call. It's pathetic it's on us if we mess them up and even more pathetic we have begged for help and can't get any but if we was late on a payment they would sure be here to take them apart!

I have few things rented from Rent-A-Center. I had been late paying sometimes but when I call to mentioned when I'm paying Martina store manager from Dudley Square Boston mass takes things so personally she never write or note things. I end up getting a call or having someone knocking at my door telling my business so that my neighbors would hear it. Martina had the worst manager skills. She's always arguing with customers. Rent-A-Center have the worst customer service ever. They're rude especially Martina. She had offended me few times when I only call to request later payment. I'm not stealing their stuff just paying it late. It seems that these employees are trained to intimidate and harass customers. Technique is the worst. Someone out to teach them true customer service way. They are the worst.

My washer and dryer are due to be delivered tomorrow, so I have no input on delivery or product condition. The lady I have been speaking with is Leresa. I have never had such a great experience dealing with anyone businesswise as with her. She was the most courteous person I have ever had the pleasure of dealing with. Not sure who reads these reviews or what comes from it, but this particular employee has made my experience with Rent-A-Center top notch before I've even received my appliances.

1 week again my husband’s uncle died so we had to leave town. My husband was 3 days late on a payment of a TV which he called and told them he would be by Thursday when we got back in to town. They sent a detective to his work over being 3 days late after they spoke to him saying it was fine. This is the most ** runner company with the most disrespectful workers. My neighbors called to tell me while we was out of town they came beating the door down and beating on their door waking their 2 month baby knowing we was gone.

2129 Farm to Market 1960 Rd W, Houston, TX 77090 -- do not rent from this center most definitely or any other center. They are rude, disrespectful, fraudulent, and not worth the headache. They talk to you very bad and they harass and constantly call you 24/7 7 days a week. They switch up management every 30 days. You don't have the choice to set your payments the way you want. They keep you on weekly payments then get mad when it's not on time. They come to your house for being 1 day late. And they knocked loud and long and just are very rude. They hang up in your face when you're trying to discuss your issue. Just don't rent from here or any location. Go to Aaron's.

At first I must admit everyone was nice at the beginning of the process but you can expect that when you providing business to any company and that's the way that you should be throughout the whole entire process but not Rent A Center. Customer service began to gradually get HORRIBLE from the store manager calling me asking me "Are you ready to get caught up on your bills" to an sales associate telling me she can't discuss with me why bill is gradually getting higher. I can say that I am supervisor of a call center and NO way would I handle my customers the way that Rent A Center handled me and probably handle their customers! I will NEVER advise anyone to go through Rent A Center to get furniture or anything else!!! I had to also get corporate office involved and they got me in contact with the district manager for this store but he believed his workers over the customer and the last I checked the customer is ALWAYS right.

Rent-A-Center had my wife's phone number because I work in a location I cannot have my phone on me. Every time I couldn't get to make a payment before they closed (on the 1st of the Month, every month because I was paying monthly), They would call and leave very pushy messages on my wife's voice mail. I was done with these attempts at intimidation. Even the employee there when I rented the dang couch said he was happy I was back because I actually paid them. I was a bit late here and there but not nearly enough for them to be leaving unkind messages.

Employees are very rude and they make you afraid of them. They make it seem like if you are some kind of a fraud person. They do not help you unless you speak to management. You ask them to make a partial payment. They say no and ask you for a pickup time. They give you no slack, they call two or three times a day, they make you afraid to call them. I made a mistake by renting this TV and couch. I could have just went to walmart, put it on layaway and got the same TV and not get this everyday headache with Rent-A-Center.

Paid in full for a bed to have deliver to my place. It arrived broken and requested a new delivery for the product I selected. The bed was paid on a Friday for delivery on a Monday. It is Friday and they have not delivered it. I had called the store, who by now block my phone. The store and chain are a fraud. I paid in full and I am to get my merchandise. They truly DO NOT CARE OR ABIDE BY ANY CONSUMER LAWS. If I could I would give minus 4 stars.

I rented a medium size TV for my apartment. The delivery scheduling process and delivery person showed up when they said. Overall was pretty easy. They had a solid selection of TVs, I was satisfied. I got a solid TV, but it's not cheap. But if you want a TV for a few months it's a good deal. I could see using Rent-A-Center again.

Last week my husbands payment fell due, due to pay falls my husband is a week late. I asked to make a partial payment and they refused! They've called myself and husband over 46 times in a week. They showed up tonight, while I wasn't home and demanded I make a payment. I made an arrangement to pay in the morning, over a week ago. The lady proceeds to tell me that no, that's not going to work. I explained I was sorry I've made and arrangement and she had no choice. She proceeds to yell at me and I just hung up. She proceeds to call my husbands phone and when I answered she hung up on me, so I returned the call and she hangs up on me again!

I paid off a TV in 2015 then in 2016 I was getting another TV. Now mind the first TV was new came right out the box so they agreed to come out and get the TV and send it to Rent-A-Center shop where I would pay their price to fix it and I agreed so they brought me another TV until my TV was getting fix. It went from a loaner TV to me paying for another TV and every time I ask where is my TV ** which was the store manager at 1919 Glynn ave Brunswick Ga always said it was coming on the next schedule truckload. It went on for months no TV and the next thing I know I get a phone call Mrs. ** we want to know when I'm coming in to make a payment OR schedule a pick up to return the TV but I never received my first TV back so I think my TV was fix and someone at the store stole it. I will never rent anything ever from Rent-A-Center again.

My experience with this place was okay at first until I fell behind on my payment cause I have other bills to pay as well as this one. But the store manager and employees came to my house. Knocking on the door, then try to open the door. My autistic stepson told me this. Which frightened him thinking it was a burglar. Recently I have been laid off from work temporarily until work picks up. And I'm a week behind and the store manager was rude on the phone with me. I tried to tell him unemployment will not pay me this week, that I will pay them next week but he was still harassing me and being rude. I'm to the point of returning their two of their items back to them. I don't want to deal with the Rent-A-Center in Whitehall, Pennsylvania anymore. I really don't want no part of this organization anymore. Too much of them stressing me out and harassing me.

I was late on a payment after losing my job. I called to let them know it was going to be a couple of days till I had the money together to make the payment. I then had to go out of town for a family funeral, while at the funeral service RAC called and demanded that I pay or return the items. I calmly stated that I was out of town and at a family funeral service and that I would call them back. The employee (Chris) rudely demanded that I had to come home so they can get their items. Being upset I hung up.

Was told to be alert about Rent-A-Center's practices. I rented to bring my credit score up a little due to having medical issues on my report before I started to receive my 100 VA. I ask the manager several times through the year when my 12 month payoff was. I was told several times it would be in Dec. 16 and stated "we have it as a partial payment in Jan but, we will fix that on your last payment" so, when I called, of course I was told to talk to this person I had never spoke to before. He said he wasn't going to fix it and if I wanted they would pick my stuff up. I had made every payment on time or before. So be careful out there. ALSO HE KEPT SAYING WE GO BY WEEKS NOT MONTHS AFTER I WAS TOLD UPFRONT IT WAS ON A YEAR. WOW.

I am writing this because the employees are very rude. They call you at work when asked not to. I have asked them several times to come and pick up the stuff I am renting and the manager told me he didn't want it back. He had no room in his stock room. Which isn't my fault. So because he refuses to take the stuff back that I can't afford he keeps harassing me. If he told me to keep it he should be the one paying for it not me.

I have rented from Rent-A-Center for years and even paid off merchandise. I have never dealt with unprofessional and disrespectful employees like the ones in Elkton, MD. I waited 2 days for them to pick up merchandise. Never came or showed up. A week later an emotes named Carl shows up at my home peeking in my windows and screaming, "Open your ** door so I can get my merchandise now". I was like, "Excuse me, knocking on door would of been polite". He continues to stand out front screaming, "You cut go thru life thinking everything is free". His behavior had my 7 yo crying and upset. I will never rent nor recommend them. I even contacted Ida their store manager to no avail.

On November 19, 2016, I submitted an application online and was approved for 2000$. I went into my local store located in BARSTOW, CALIFORNIA, to pick my item and show documents to verify my income. The store manager name Carlos, approached me and said "Unfortunately, I wasn't approve!" I asked him why because I was approved and showed him the email. After reading my approval letter he then said... "Oh well, but you were denied because I put the wrong name for my job (IHSS)." I asked Carlos if I could fix it by submitting a new app with the correct wording. He then gave me a Spanish version. I asked for a app in ENGLISH, however this app was located in his office behind the counter. Frustrated, I made contact with the corporate office, in which was no help whatsoever. I have been waiting 10 days for someone from the district and regional office to contact me. There's no way I'm not being discriminated against and I plan to sue!!!

Previously went to go rent a TV from Rent-A-Center. Sales guy was so quick to try to get the sale and gave misleading information, promising delivery date to be the following day by 6pm. Called 5 different times and waited 4hrs. 30mins to come to find out that the TV never left the building, it was still there. Delivery wasn't going to happen. Missed half a day of work for this disappointment!!! Will not recommended anyone their biggest waste of time this was the store in Cutler Bay. They should close this store down too. Making me pay for insurance when I refused!!!

Having never had anything to do with this company, I suddenly started receiving emails from them. I tried to unsubscribe, but when I got to the point where I hit "unsubscribe", nothing would happen. Then I started getting emails addressed to "Hailey" reminding me that my next payment was due. I have sent them a number of emails telling them that they have the wrong email address, but have received no reply, and still the emails come!

Ok I know that everything in life is not free and we have to pay for everything but the furniture that Rent A Center rented to me is not worth renting. I am sorry to say this but they should be able to take payments that you are able to pay and stop harassing people. I am sorry but I really truly regret forever renting out furniture from Rent A Center. Plus you pay more for renting the furniture. I pray that I can get enough money together to buy furniture instead of renting and receiving HARASSING CALLS.

My family and I went into rent a center found couches and were delivered the next day. The day after the delivery I found out the sofa had a broken bar and every time you sat down the sofa would squeak, so I called and explained told them I no longer wanted them. They couldn't get a truck out till Monday and the day I called was a Tuesday. I agreed said that was fine so come Monday evening I called and asked why they haven't arrived. I was told we have no pick up on the schedule. I then called corporate which was no help. Called Tuesday @ 10:24 - was told they wouldn't make it till Friday. Worst company ever - need to close this store or send over a new manager.

This is awful place run by the thiefs. Their attitudes are very rude and defensive. Be careful when purchasing the stuff from here. They ripped me with $42 more of what was in 90 day contract. They delivered the sofa in awful manner and during the delivery they even torn the sofa and I didn't said anything to them. The final price was 450.06 written on contract and the front desk lady told me this amount is after your initial payment is made and I ended up paying 491.12. What kind of business is this when you lie with customer about the price and print final price after deducting the initial price. Total lie. Be aware of them and don't buy anything. I am planning to sue them and take this action to consumer court about their awful and deceitful act.

Never had any problems with any bugs at all in my home. Neither my friends or my family has ever had any problems with bugs. MY HOUSE IS INFESTED WITH BED BUGS!! The exterminator from all different companies are saying the main source is the couch. Rent-A-Center is doing nothing. I've thrown out all of my furniture and bagged up everything in my house for the exterminators. My life is taking a beating right now and they've denied everything.

I have paid off 6 accounts with these sharks... They call me at 9 am on the 3rd of every month telling me my payment is due!!! I explain to them that my payment is due on the 4th of every month. They tell me it's due on the 3rd. I laugh and tell them "fine" and make my payment... I have had some issues with a DJ set up I purchased from Rent-A-Center. I have had to bring it back 4 times. The 3rd time I bring it in to get it fixed... They forget to send it out? With the explanation of the issues with this set up!!! Then after I take it back home I call Gayle the manager of this store and tell her the whole problem... Gayle explains that they don't make this system anymore and can't fix it!

My uncle bought some furniture from there (Rent-A-Center) a while ago. And in no time no animals/kids it started falling apart pretty quick. The side/underneath started bottoming out (ripping). Needless to say he was PISSED. So, no more of THAT! He was done with them. That should have been my lesson. Awhile ago (earlier this year) I needed a new phone and I'm poor. So, when you're poor Rent-A-Center's there to help. Or so I THOUGHT!

I had rented from Rent-A-Center in Lebanon pa and put a biweekly payment on the item. Was promised that it was going to be delivered on Thursday so Thursday came and late afternoon I haven't heard anything on the time of delivery. I called and they had no clue what I was talking about and looked up my account. It turns up the manager forgot to schedule my delivery and for someone to deliver it later on that evening. When they showed up with the item the person delivering asked for help in carrying the item into the house and didn't know how to set it up. Plus the item we rented was a TV and they lost the remote and gave us one that wasn't to the TV and didn't have any batteries.

They will call you 10 times a day when your bill is due until you pay it. Even if it is not late They make you feel like it is. They are relentless. You can't send them a check (they will not allow you to do this) so you add them to your online banking bill payer. I have set up an online account with RAC and I can't get in regardless how many times I reset my password. I can't understand how they are allowed to do this.

We love the Rent-A-Center store 5166 we go to - good people who worked with us on any problem. The manager there is great. If we had any problems she took care of them asap. Not all stores are the same. One of the other ones we dealt with the people were idiots.

I had an issue with a Rent A Center employee coming to my home and tampering with/moving my surveillance camera by the door to hide his person. My teenage daughters were home alone and scared by this employee's behavior which included ringing the doorbell for 6 minutes straight and sitting in his vehicle outside my home for 20 minutes. We recorded the whole incident from the surveillance system hard drive. I spoke to the manager of the location, Ruben, and he admitted fault, and stated he asked the employee to sit outside "to wait for you". I recorded this conversation. Ruben refused to give me the employees name to make a police report. I spoke to Gary **, the District Manager on September the 20th.

I have been a long time customer since 2002 but starting this year 2016, hell has no fury on how this people treat their customers. No loyalty whatsoever. I have purchases two things from them mid December 2015 and early January 2016. I felt short starting last couple months. I had paid more that I should have paid by now. These people are going over my parents property and my property vandalizing and cursing at people. Threatening with the police is about to arrest right now if you don't pay or return the merchandise. So I have to contact a lawyer to further assist me with these issues. They don't believe that people have rights. Being defaulted does not make you a criminal. It says that we are humans and have other problems than RENT A CENTER to deal with...

Me and my fiance went to Rent-A-Center to rent two phones. We had to start out with loaner phones. But when we actually got our phones his worked and mine don't work right. All they say they can do is send it to service and put back into a cheap loaner which isn't what I am paying for and it's their fault the phone isn't working right. They are rip offs. Stay away from them. They are a waste of time and money.

Please do not go to Rent-A-Center, horrible customer service. You can pay your account and still be called constantly. The stress isn't worth it. If I wasn't almost through paying I would give property back. Go to Conns or pay cash, everything is cheap now. Save yourself a headache. Their old tactics will one day close their doors. Like getting something from a loan shark. Save your money up and buy items. They will make you lose your sanity, insane tactics. So not worth it!!!

I have never had Roaches in my home till I started renting from Rent-A-Center in Danville Illinois Gilbert st. I have complained to them and they do nothing about it. They tell me they have it under control. Well they're wrong. They don't. They also tell me they spray their items and they don't. I have had a fridge from them and got a washer and dryer from them and now I have been battling roaches. They since have came to get the fridge and I started having them kind of cleared up but I then had to get a loaner on my dryer because mine wasn't drying anymore and they brought me a different one and I asked them again "did you spray it" and they said it was new and there shouldn't be a problem. Well it wasn't new and now I have them bad again. I'm so mad right now. I really want to throw their roach infested stuff out into the front yard and tell them to come, get it.

Rent-A-Center in East Stroudsburg PA. are not professional. I had an account at one of their other stores. Well that store closed up and my account got transferred to East Stroudsburg store. As a customer it's not my fault that their store closed up. This store has been nothing but problems with my contract. I pay every 2 weeks as the contract states. These people call all my references within a week telling them I have an appliance that's not being paid for. That is confidential plus my contract is for two-week payments. The workers are nasty and rude. My references are not to be called about payments. They lie to you about the payments and say everything is good just so you purchase anything from them.

I have been a customer for 6 years at the Granite City, IL location. Our whole house is furnished with rent a center and at first the workers were really nice, got my furniture on time and in good condition. They now have rotate new workers, new management, and the deliveries are not on time. I have had 3 separate appointment times that were for the 4-6 pm time frame, and not one single call or notification they were not coming or were going to be late.

This is my first time dealing with a 'rent to own' company. Let me just say, I am not impressed. When I walked into the store, things were great. The manager 'Rachel' in the Louisburg NC (North Carolina) store, was nice and friendly. SOME employees were nice as well, but some were very rude. I decided to get a laptop and TV. Well, Rachel tells me, the only laptops they have in the WHOLE store, are the ones on display. So, I was forced to get the store laptop. After getting it home my brother and I were looking at it. (By the way he works on computers and has his A+ certification.) It turns out that on their website it shows the same laptop but better spec. False Advertising, much?! So, not only did I get the display computer, but got robbed in the process.

I am a day late on a $14.88 payment on a portable washer. The sales associate at the Levittown PA branch walked into my place of business and began belittling me in front of customers and my Boss... screaming that they will not put up with this and will be out tomorrow to pick up the washer... if no one is home she will come back. I am afraid to lose my job if the woman returns to my place of employment again in the future for a late payment.

Rent - A - Center on 1027 Beach 20th, Far-Rock-away, N.Y. 11691. This store has nothing good going for all the workers including managers are very rude and unprofessional. They all need to work in the basement away from customer are people that are alive. The delivery guys are no better. They are always late and do not know how to put up the items you rent or buy and there were always missing pieces which we had to call to get. My bunk bed fall, taken my son to the bottom of it. Thank God my grandson was not on it or my son was not hurt. Come to find out there were screws missing that held it up so it will not fall. I remember once the bank made a mistake on one of my payments and they came to take the bed. Mind you I have not missing a payment before and I only had two more to go before it was mine's. Hey after that I just pay them off.

I went in yesterday to make my payment. After giving a payment and tending to my toddler I accidentally gave the manager Shawn an extra 40$ that has now mysteriously disappeared. I called and the acting area manager stated the same thing and both verified it took three minutes for both of them to count the drawer. I am so angry at the dishonesty of their employees. This is not my first problem with Shawn yet they continue to let them work here. Now my family and I are out the money and no help.

This is my second review for the lake Elsinore store. It's horrible. It's like to get a job there. One of the qualifications is you have to be rude to customers. My first review got me a call back from the district manager and he was really nice and respectful and I thought the problem was going to get fixed. He said that he would get our washer fixed for us for free which was really cool but they never came and picked it up and now he won't answer his calls anyway so she calls us back and yells at us at customer for going higher above her.

Their employees are the rudest people I have ever met. I don't know who I talked to on the phone at the Midland, MI store, right next to Kmart and Save-a-lot. But he was a ** and very very rude. He wouldn't tell me how much I owed them. And then wanted to schedule a pick up of my stuff. I would have paid it if they would have told me how much I owed them. But since the guy I talked to refused to. I hung up. THEN they called my work, which was very unprofessional. And then they went to a house where I don't even live: and harassed the people that do live there. (I do know who the people are). Regardless, My laptop ran slow, even with high speed internet. Seriously the RUDEST PEOPLE I HAVE EVER ENCOUNTER IN A PROFESSIONAL BUSINESS. I will NEVER recommend you guys to ANYBODY! EVER.

I have been through rent a center for a couple years now. Me and my husband just moved in february and decided to get a bed through them. Well we pay our bill every month and this past month we got behind a payment. Well now we're behind two payments and if I talked to a manager would they work with us because I don't see why I should put my account on a freeze and have them come take my bed if I am able to pay my overdue balance and my soon to be new balance in two weeks so they would take the bed back for two weeks and then have to bring it back to me in two weeks. Why can't they just make a deal and we will pay our overall balance on the 24th and then be caught up. Please if anybody knows anything that could help me that'd be nice cause they wanna come get my bed tomorrow and we're only two payments behind and I got a bad back and have nothing else to sleep on.

The most worsening experience people I have ever dealt with here in Longview Tx the loop 281 store. Change due dates from Saturday to Wednesday and then say, "You owe late fees." Just sad. Pay off everything ever gotten from rent a center but this store well the people in the store here is the worst I ever seen. Paid off washer and it breaks down. Call them, they come pick it up to fix it - never seen it again. Ask for my washer and NO one know what I'm talking about because everyone is new in the store. Now they ask me to work with them because they're new. Ok put my due date back on Saturday. Give me back the washer I paid for and I'm good. My payment went from $160 to $130 to $94.60 but now that they change my due date it's 110.94 because they say it's late charges but it's not due until Saturday. I just wish that someone could help me out and find out what's going on.

I have rented a bed and a TV off of Rent-A-Center. The bed is paid off and the TV is close to being paid off. I have to say that my experience has been amazing. TV broke one on me and was replaced no questions asked. The next day with a new one with no added cost. I would highly recommend them over other places. Manager has been extremely helpful and has worked on me on several occasions. People complain when they come to repo them because they don't make their payments. Make your payments on time and you will be fine.

Tried to buy a bed they had on sale for Black Friday 2015. I waited 6 months to get the bed. When they delivered it was the wrong bedroom set. I also bought a mattress that had bed bugs and they didn't want to come pick the bed up. They didn't want to do anything. They've done nothing but harass me and I still do not have the bed because when they picked up my mattress they took the whole bedroom set. When they brought it back to me they brought it back all damaged and they still want their weekly payments and I still don't have a bed. This company is horrible.

Went last week to make a payment of 100.00. He wanted more and would not take it. So called today to make 200.00. They would not take it telling me they need to 50.00 extra. I'm only behind 2 payments which comes out to 165.00 but paying 200.00. I left message at corporate. Called store back requesting balance on my account. He would not give me my balance telling me that when you're behind they can't give you your balance. Never heard of that so I told him there is a way he could give it to me then he hung the phone up in my face. I called back and he hung up the phone again in my face. I don't understand how this company harass you and when you try to make a payment they don't want to pay it then they rude to the customers. His name is Aron at the one here in Jacksonville and very very very very rude.

I have already purchased two different items with Rent-A-Center the one located in Sw 67th in Miami. With that store I can honestly it was great. Staff was nice, NEVER disrespectful or too rude. However, I moved homes and now live in NW Miami and I decided to get new couches, which may I add are the most uncomfortable couches I have ever sat on. Apart from that being said I am a single mother with 3 children and work six days a week. My schedule is very hectic, I cannot answer my phone at work, due to cameras all over our office. The issue is that I fell behind 2 weeks on my payment and they were always calling, leaving threatening messages about filing charges against me for theft. Do they think no one has a life or would really risk catching a theft charge over a piece of ** couch.

Harassment because being late on payment - I lost one of my pension checks (lost 1400.00 a month) and got behind on payments. In March I had 2 surgeries in 10 days. I was unable to drive and I had to ask about doing payment over the phone. I owe less than 400.00 on my chairs, but now struggling because I now have to pay 95.00 a month for medicine to help my liver to heal. And they are calling my landlord and friends and family harassing them. I have bought furniture from this company before but never again. They are worse than loan sharks.

Ok wanted to trade out a tv that was not working good. They wouldn't do it coz I had been late. It's rental place come on now. They are going to lose me as a customer after 20 + years. Jerry and Laura biggest piece of ** there are. Laura is 2 days of man position went to brain that don't have. I wouldn't send any business to them again. Go elsewhere people where they care. This is shelbyville indiana 46176 jerry ** name.

My refrigerator stopped and went to get a new one in Lawrenceburg Kentucky. They had a refrigerator on the floor and said it was new BUT it was packed full of employee drinks and food. How can it be a NEW refrigerator if the employees use it for their own personal use? I told them it was now used since they were using it for their personal use but they said no that wasn't the policy which that policy sucks. I encourage NO ONE TO BUY FROM RENT-A-CENTER EVER!!! I give them NO stars!!

It's been six months dealing with RAC and my house still has bed bugs. I've had my house sprayed and I still have them. I rented a bed frame with drawers... and the drawers came with bugs. I've contacted the district manager several times and no one ever calls me back. I'm wondering if he is real... I now have three mattresses that are infested with bed bugs and RAC won't take my calls or return my messages. Stay away from RAC on Butler Street in Pittsburgh, PA. I am taking steps with the Attorney Generals Office and their Consumer Complaint Department. The next step is a lawyer. Please be careful when renting furniture from RAC... I've had this nightmare for 6 months... My children and I covered with bug bites. My mattress is so disgusting I wouldn't let my worst enemy sleep on it. The seams are covered in black spots and it is disgusting. So... Be VERY Careful or STAY AWAY from RAC.

I rented a few things from Rent-A-Center. My home caught fire. It was a total loss. I am in New York state. Rent-A-Center keeps telling me I am going to jail if I don't return the things. I told them the place burned down. They even went out and saw that. I did not have homeowner's insurance. My question is can I go to jail? They have called everyone on my list and told them the same thing. I had a stroke less than a month ago. I had my cell phone with me. I told them what happened. They told me to leave the hospital and come pay them. Please help. They just won't leave me alone. Can I go to jail?

My experience with the San Diego Store located off of Euclid and Federal, has been a complete disaster. I rented a TV from this store over a year ago and in the process the whole store was replaced with a brand new staff, which was when all of my problems started. I called a few months back and asked for my payoff balance. I was told the payoff was $398. I then made a $300 payment and confirmed that the new payoff balance was $98. I called back 3 weeks later and everyone was new. I spoke with Robert and request to make my regular $46 payment which should have left me with a $52 balance. Robert advised me that my balance was $326. I told him that was completely impossible and tried explaining to him that I had just made a $300 payment. He insisted that the $326 was my balance so I asked to speak to the Store Manager and he advised he was gone.

Rent a Center is a complete ripoff! The employees as well as management is very nasty on Capital in Raleigh, NC. We were one week behind & we called to make two weeks payment. We were told we had to pay for a full month. Who & where charges you double for a 1 week late payment. It's sad enough they are charging 3xs the amount for the merchandise. We kindly told them to come get their **! I wouldn't recommend a dead animal to this sorry location!! If you can't get from another company DO WITHOUT UNTIL YOU CAN FIND BETTER AT ANOTHER STORE, MOST DEFINITELY NOT RENT A CENTER!!!

Each time I go into the Westbank store in Westwego an individual, named Noel, raises the price on the merchandise. I went into the store to make a weekly payment (I wanted to make bi-weekly payments, but was refused) and was charged a higher fee than before. I explained how coming to this establishment was like "pulling teeth." Upon receiving my receipt I was told not to come into the store unless I had full payment for the item. The manager and the subordinate were very impolite, belching, slurping, and making obscene gestures. The manager (I am using lower case on purpose) was asked for the Regional Manager's number, but would not produce it.

They are rip offs! They make you pay two even three times for an item. They will sneak in a double payment and you will never see it! I hope they go out of business forever! Go into their store and you are on a Pirate ship. You'll come out with "No Teeth!"

We bought a couch from them. We pay weekly when my husband gets paid. That's not good enough for them. They're always saying we're late and they're always trying to get 2 payment every time. They threatened to break into my house and take it back, that they're going to call the cops and say we have stolen property. When they brought the couch to us it had a ripped cushion and they said they would fix it and it's been 2 months and never been fixed. So I called Ashley Lynn who made the couch and they said they could ship me one for 25 and that the couch retail for 999. They're charging me 2300 for it. How is that fair? Never again will I use these no good son of **.

I've had a bad experience with Rent-A-Center in Elkhart, Indiana. I wanted my payments to drop on my payroll date so I notified the store to come and pick up the items until I can get on track with my payments. I made an appointment for pick up at 10 am, and I was outside waiting on the driver. They never showed nor did they leave a notice that they came on my door. I don't have a vehicle to drop the items at the store and they weren't lenient with that. So the manager at the store told me they have been at my house twice but I only received one notice on my door which was a day I clearly told them I would be at work that day. He said legal action will be taken if they don't get their property. The manager was clearly not trying to work with my situation at all. I feel that it was purposely done to take the money I put towards my belongings and just come repo the items. I feel like I've been got. The manager was a real ** about everything.

Been a customer for a few years. I have always paid my bill. Now my washer is broke and I haven't moved to Texas from Alabama and they tell me that there is nothing but franchise stores here. I have tried for 3 Days to get my washer fixed. These washers are crap! Customer service is even worse. I will NEVER buy from them again!!!

They are quick to threaten you and say they are wanting to press criminal charges on you. These people are unprofessional and when I rented a three piece sectional from them, they said they would clean it, but once we got it, it was trashed. Stay away from these people!!

They tried charging me 25.99 a week for a 10000 btu window ac. It was a total price of around 1100 to own a $300 dollar ac unit and it was used and dirty...