Rent-A-Center Reviews

The Rent-A-Center located in El Cajon, CA has been contacting my references numerous times on the same day that I paid my payment that was due on the same day. Then when a few days later they showed up to my place and threatens and harassed my roommate who also has a major hear condition and demanded that he makes my payment for me or they were going to call the police on him. They've even called him number times and threatens him over the phone as well. This company and the El Cajon, CA rent a center location have been informed by me on multiple occasions to not contact my references and to not contact me while I'm at work.

I have never been treated as badly as I was treated by Rent-A-Center. My whole story starts with having to wait 3 long hours for them to print out my contract to sign. It only took me 10 minutes to pick out what I wanted but they wanted to train someone new so they left that person alone with me for 3 hours while they learned on their own how to do their job?!? The manager was on the phone with her boyfriend or husband the whole time and even went as far as to say at one point during their conversation, "Oh that sucks. A couple just walked on that are looking at the couch you wanted."

I recently needed an upgrade to my laptop due to my old one was just outdated and I couldn’t update it anymore. I chose RAC for a second time, the first left a very sour taste in my mouth. But I thought that since my circumstances were different and the payments were only going to be paid for a brief time and the it would be paid off early, no harm no foul, right? Wrong. First off it took me numerous times to get my autopay set up and the Area Manager was super helpful in assisting me with this. However shortly after this I had some fraudulent charges on my account and my card was turned off and I had to wait for a new one.

RAC in Lakewood, Wa. These people are ridiculous and vicious. No effort to help folks and claims to be essentials but do not give leniency for people who have been affected by CV. Store manager is the worst as well. No tact and lack of sympathy for clients.

I went to rent band new things from the RAC in rocky mount NC on fairview rd 27801. I was already inform on how the RACs here in Rocky mount call and harass you. How they call uncontrollably about something you know you owe them. Not late but a friendly reminder I didn't ask for every time it becomes time to paid the bill. Although the prices and the product (online) looked awesome. I did my application online two days before I went into the store. The store workers could not find it. So they said, but yet called my phone number I had set up in on the very same application you said, "You couldn't find." So, not only am I dealing with people who try to belittle other people intelligence and will quickly lie to you. I were not pleased with the service I were getting from the start. It was very poor.

I think people are exaggerating on here. I've had nothing but good experiences with Rent A Center. They have even made it easier to make your payments with auto pay now. The people that are saying nothing but bad things have their own personal agenda or don't know how to pay their bills on time. Rent a center is very understanding and willing to help but you guys have to do your part in keeping in contact with them. Besides they still have a job to do. And they are essential because what if your appliance went out during this pandemic where are you going to go?

I live in Washington Pa and our Rent A Center that is located on West Chestnut St is the WORST rent a center ever. The manager talks to his customers like they are worthless. He has no compassion and he’s just rude. I rented a laptop and two cell phones and I didn’t know they rented me a laptop with no battery in it but yet they gave me a charger with it. I got home and realized that my laptop wouldn’t stay on because there was no battery and the only way it would work is if it was on the charger. I called rent a center and they said it would take a week for the battery to come in and that they would call me when it does, it NEVER came in I believe and they gave me runaround.

I just recently moved into a new apartment and needed some furniture so I went on Rent-A-Center website and saw that they were running a special first week 1995. Well I found a love seat in the couch I happen to like. The payments would have came out to be like $80 a month so I went ahead and filled out the online contract. nobody even called me for two days then they call me to find out when my pay days were so they know where my rent was due and I told him to 10th and 25th. Well they told me they would deliver my furniture on the 21st which they did when they got here then for me that my rent will be due on the 25th since it's my payday.

If I could give rent a center zero stars I would! Even when I paid on time the day I am due to pay I get numerous calls about my payment! It’s ** ridiculous! Now we are all going through this hardship with the COVID-19 they are still harassing me about my most recent payment which is only $56.00! I owe them $56.00 ** dollars and they keep calling me. They have to be the most insensitive company I have ever been involved with! The supervisor is very rude! And so is the ** other employees. Them ** need to count their days because I’m over them and this **! If I knew it would be this much to rent I would of just brought outright. Never rent from Rent A Center especially! The Rent A cCnter in Philadelphia at 6585 Roosevelt Blvd! Management sucks!!!!

I have to agree with every comment made about this company, they been harassing me on the phone everyday since this virus started its attack and I couldn't work due to all business closing down. I'm pinching pennies for my kids and we don't have a car, so I have to walk with caution to get our needs and the prices these stores are charging are crazy. I'm so disappointed in them after all these years and I mean years I have done purchased many items from them in different states and this is what they do!

These people crazy... The world is in big money troubles... Yet they calling people for payments? How and why are you even still open. That's not essential... Pissing me off calling me 10 times a day... I have bigger bills to worry about and you wanna take my bed? Have you lost your mind? Again how and why are they open? Pure greedy... The bill collectors dont even call no more but Rent-A-Center do.

Today I had 10 calls, my husband 6 from Rent A Center. Our payment was due March 28, I had made mention to the store that a payment would be made tonight April 1, 2020 online in full. The manager of Rent A Center Lisa, is very rude and mean. I am temp laid off due to the COVID-19 crisis and don't go back to work until April 21, my unemployment is behind due to everything happening in the world right now. I explained to her that I understand my payment is late but I never miss a payment, ever! She said, "Well mam, we need to schedule a pickup for your washer and dryer then!" "First off, I have made 21 payments, 1600, I am almost paid off, you are not taking the washer and dryer!"

I have rented from RAC for years. Paid off numerous acts. I rented a sofa in 03/17 that I'm still paying on that was used. Keep in mind sofa in Rooms To Go was $999. I've paid $3,000 with interest on used sofa. Purchased tv in 07/18 & still paying on it. Not even name brand. I would had given sofa back but put so much $ into it. Moving on to the employees. I have seen many come & go. I have NEVER saw such nonsense as I have witnessed these past few months. The last Mgr Ira was very nice, thorough & worked with Customers. He went above & beyond for them. He was a businessman & knew how to run a store. If asked to order anything or get it fixed, it was done. If you was running late, he would help with a day or so.

I'm a maintenance supervisor at an apartment complex. Had my apartment check for bed bugs or roaches 'cause I don't want this **. Went in to bike to get me a new couch since I'm already renting the TV from them. Told them. I wanted a brand new one. Okay, I had it for about a month and I just and I told the lady I had very small quarters. The couch was insanely too big for my apartment. The guys had trouble getting it in. Well after having it for a month I decided I didn't want the couch no more. So I called Rent-A-Center and told him to come pick it up. While their guys come out and automatically flip it over, start turning it over, tearing it apart then proceeded to tell me I had bed bugs. I said, there's no No way. So they refused to take it. I had it treated for it. Just to be on the safe side the pest control guy came and checked the whole apartment, found no bed bugs, but on the couch.

They harass people. You tell them that the money will be in the bank when it gets in there but they keep calling every day. After you tell them to quit calling. They don't think people work during the day!!!!

Lies, lies, lies. I was told my bed was new and it was used and still charged me for a brand new bed. And omg they call you 100 times the day of payment. They charge full price for used things. And I was told you could put however much money on your account. They refused a payment 2 times. So lies, lies, lies. EVERYONE go to Ashley or Buddy's. Let R.C. Keep all merchandise.

I always have remarkable customer service experience with Calvin the manager! I have been dealing with him for 20 years and have no complaints! I recommend Rent-a-Center in Marquette Michigan! The staff there is also very friendly.

They sold me furniture and it was broke so I returned them and they gave me loaners. A floor model. Been asking for my new furniture and they failed to give it too. They also went into my bank account and took out payments that were not authorized.

I had previously purchased a mattress and box spring set from Rent-A-Center in CA that lasted my husband & I 10+yrs - So when we were looking to replace our bed & $$$ was tight we once again turned to Rent-A-Center. We have since moved to TX & this new experience w/ Rent-A-Center is NOTHING like our previous one. While the sales staff were pleasant & accommodating each time went in to make our payments. HOWEVER, when we had a problem with the new mattress we purchased from the Wichita Falls TX store (merely 13 months after) *mind you I had paid it off early too. Wherein a spring broke on one side of the bed and caused a dip/gap type hole - I contacted the store first & was told there was nothing they could do to fix the"problem".

Got a brand new double recliner, paid for six months up front, my next pay day was in December, got behind one week on payment, store employee called but I was out at the mall, my phone was low on batteries and the phone call got disconnected. The following day the employee called and we made an agreement to get all caught up on that Friday. After hanging up with employee, store manager called me and said the arrangement would not work due to I was rude and had hung up on another employee, I tried correcting her about her assumptions but she refused to listen, I asked to speak to a manager and she told me "I'm it, I'm the store manager for all stores in the Chesapeake area." I asked for her name and she stated "Charlie". I asked for her full name and she refused to give it to me.

At the beginning of my agreement around March of 2019 I had absolutely no issues at all! Loved the management team and everyone who worked there. If there was time where I would be late on a payment I could just let them know and they would make a note on the account and there would be no issue. Around November my store switched their whole management team. No big deal, until for some reason they decided to mess with my account. I switched jobs and the pay periods were off from my bi weekly schedule. I went into the store to have them switch my payments to bi weekly from a certain date. The girl was typing stuff on her computer and said everything was good to go. Little did I know she had not done anything to the account and my pay dates were still off and now I was recurring all these late fees.

So I paid for a bedroom set that said mattress included. It didn’t come with it and when I went in to see why they tried to charge me for it after the ad clearly said it was included. Then when it’s time to make my payments they tried to tax me separately for each item. So I gave a negative review of the store so tonight they called me upset about the review and want to know why I did that because it affects their money and their bonuses. So I said I’m coming in to pay my bill and the one lady Nicole wants to give me attitude so I said I would come back tomorrow and pay with someone else. Then she says have a nice day and I said I will and then some. If you are not concerned with me or my money. Then I will find someone else who is. Bad customer service.

I purchased a living room full set in June 2019. It took about a week to get it and the store associates was rude and mean. I had to complain numerous times within the 6 months and they would stare at you when you come in the store. I have never been late but they would call me before the due date and on the due date for a payment. I am very happy my furniture is paid off and I don’t recommend them to nobody and I will never buy another product from this horrible company ever again due to bad experience smh.

Been paying on the living room set coffee tables and stereo for 3 years. 3 years later I'm still making payments on it. There's no way possible but I am. I have all the receipts to show for 3 years back and all they can do is come up with lies. The manager Aaron is rude. She tells lies and shouldn't be manager of anybody's property because she's very unprofessional and ** with a big bull ring in her nose which can be bad for business. For the past six months she has been refusing to give us our receipts and you're only getting one star because I was forced to give it in order to make this review when in actuality you don't deserve any and I'll be glad when Rent-A-Center goes out of business. Big rip-off especially at the store in Walterboro South Carolina.

Rent A Center 540-374-1275 in Fredericksburg Virginia is by far the worse damn Company to deal with. Ever since I started with them with a washer and dryer set the washer worked for a few weeks then the lock starting messing up and I had to call them. Got that fix and weeks later the dryer started messing up and burned my family clothes. Again I had to call them again so my items can get fixed. Every time I called with an issue they never took full responsibility for their crappy equipment, they always blamed the customer for the equipment messing up.

I agree with many of the concerns posted here. Many are true. Yes they are doubling the price you pay off in 6 months for anything. Example the Nintendo Switch is $300 in any store. I needed two for this Xmas for my nephews whose dad is unemployed now and cannot afford two Nintendo Switches. Neither can I, can you? So instead of Santa letting the boys down and ruining their Xmas I went to Rent A Center and rented 2 Switches. Pay off on one is $600 and change, twice the amount from a Gamestop or Walmart's store who sell them for $265 to $299 each. But where else can you get what you need no credit check and yes you pay more for the item in the long run but it's either that or wait till you can afford that $900 living room set or even one Nintendo Switch. You probably won't get anything at all down the road because unless you're very well off and making pretty good money who can save $900 for a living room set hands down.

Me and my husband have known this company for years especially Troy and Jason and Chris even when it was ColorTyme. If they didn't have what you needed they would try their damnedest to get it. I recommend them and they do work with you. Keep up the good work guys.

Ok so I recently visited Cleveland St Ohio, and I've always rented and paid within my 90 days. But now they have a new process. In which I was denied due to a family members nonpayments and using me as a reference... Why is this on me... Probably why they're on the verge of closing.

They have bed bugs, and they will not take responsibility for infesting my home. My husband and I are leasing a used bed from Rent-A-Center and we felt a lot of inching and biting. After we inspected the bed, we saw little bed bugs crawling around the cracks of the bed.

This is the most ** and raggedy place to rent furniture from! I was in the store for less than 2 minutes before my 4 year old daughter tripped over a couch that barely had any cushion on the arm rest and busted open her eye! The store was so packed with furniture you could barely move through the aisle! The manager Matthew and worker showed no compassion and didn’t even ask if she was ok and they couldn’t find the first aid kit to even treat my daughter eye! I called the police and ambulance! The District manager Elaine was out of town in Michigan and promised me that my daughter medical bills would be taken care, when she returned she completely blew me off! She even hung up in my face when I asked for the district director name and phone number! I’ve called Rent-A-Center corporate plenty of times and they have yet to help out, this whole company is horrible and idek why they're still in business!!! Do not go there!!!

They call you multiple times on your due date, they don’t even wait 24 hours after your due date to call. Who calls on the due date to collect payment. I have been paying for an item for over 30 weeks and the store is demanding that I set up auto payment because it’s under new management. NOWHERE in my agreement does it say I “have to” sign up. Then once I couldn’t pay on time, spoke to someone at the store and they agreed to let me pay 2 days later, I get a call later that night from the store saying no, not possible. They overcharge and are aggressive and will call our employer when you’re not even a week late. Stay far away from these people.

Payments are never what they say online, you will end up paying more than 2000 dollars for something that is 700 dollars and their customer service sucks. I was paying 140 dollars for a living room set and one day I decided to google it and the same set was less than 800, the only reason I didn’t return it was because I already have paid like 1000 dollars. I don’t recommend this company, if you have a 600 credit score you can be approved for an Ashley credit card and get any furniture you want for 2 years without interest.

Never rented anything from them so apparently someone used my phone number. Have told them 3 times I have no idea who they are talking about and please remove my phone number. They have left messages saying they have driven by my house. Most of the messages you can barely hear what they are saying but the man sounds intimidating. I am now considering making a police report with the state police and getting a lawyer.

Updated on 9/14/2019: I am still writing a review about 915 Ellis Avenue, Jackson Mississippi 39204. Associate promise to follow up and failed to do so. Should have called my favorite manager ** the magician. Hurting!!

So my husband and I got a 55" flat screen tv and were told the monthly fee, and setup the due date. However, when we called to pay the first few months, they would ask us how much we wanted to pay. My hubby was out of work a few days and they made "a payment arrangement" which turned out to be a change in how we pay. Now we were paying every 2 weeks. Which they told us, was cheaper than paying monthly. They could never give us exact numbers of how much we owed, it was just how much do you want to pay?

Absolute worst people I have EVER dealt with. Our bed broke and we aren’t really of the financial means to go and pay full price for a bed, so we contacted Rent a Center. From the get go, these people were awful. The bed I wanted was not in stock at the store in Orchard Park, NY that I wanted so I was advised they would have to get the bed from another store so they couldn’t deliver same day. No big deal, I was willing to wait for the bed I wanted. This was on a Saturday so I set up delivery for the following Saturday to ensure I was home to accept the delivery since I was told it would take 3-5 business days for them to get the bed. I was also told I would get a free week from the promotion they were running.

I did a transaction over one year ago. One month ago I contacted them to find out the balance on my account because the website DOES NOT provide that information. At that time the lady told me two more bi-weekly payment of 100 and 129 respectively to close the account. Fast forward to today when I called to close the account, the rep now tells me it's 2 more payments of 100 and 110 left on the account. To make matters worse, there is no place on the website that you can check your balance.

Decent company to buy from. They are very quick but unprofessional. As I walking into the store, they were loading another customers product into the truck and they were just throwing the pillows into the dirty truck with no covers. I asked the manager if that's how they deliver them, and he said yet. With NO protect-ant on them. They charge you for tax on every payment you make every week and they do not have the option of convenience of letting you decide how much you'd like to pay off a week. They advertise "6 months same as cash" though they do not allow it to be easily accessed for paying online. You'd have to call in I’m sure.

I have bought many products from them in the past and have never had an issue... But about a month month and a half ago my TV has started having issues and they have done nothing but give me the run around with it!!! I will not recommend them to anybody!! I am not happy with the service one bit and will not buy anything from them again!!

I rented a washer and dryer set, paid my payment yesterday 6/14/2019. I was assured they would deliver the set by 1pm today 6/15/2019. It's now 1:40 pm and no delivery! I called and was told they are behind due to corporate guy came to store and had them tied up all morning. Not my problem and quite frankly poor business. If you say 1 pm stick to it and corporate needs to have meetings after business hours!

The store in Langley Square Shopping center is the worse one to go in. If I truly have to pay my bill in the store I'll only deal with Angie. Her customer service is A1. I could see if I was a customer who's always late but I'm the opposite. I just can't wait til it’s all paid off so I won’t have to deal with it. Get new staff and keep Angie.

PLEASE NEVER SHOP WITH RENT-A-CENTER. You will regret it before they even give you a receipt. I purchased a living room set from them, 2 end tables, a middle table and 2 lamps that have never worked. Talked about upset from the moment they backed their vehicle into my home to deliver. Bringing the furniture in, they scratched my wall, knocked my corner beads loose and knocked the paint off. Asked me to look at and didn't even mention the option to call the store to file an insurance claim because of their damages. Also, they are very disrespectful from the manager to the lowest paid person in the store. I called them and explained what had taken place. The store manager's only concern was "Will you still be making your payment this weekend"?

I've been a customer of these guys for almost a year now. The communication between their management and employees is near non-existent, so if you need to speak with a manager/supervisor about anything, don't expect your message to be relayed. Their staff has been very unprofessional and doesn't seem to listen to their customers, as I've had to repeat myself on multiple occasions. Won't be recommending to anyone, and will not do any further business with this company.

I currently was renting from a store located in Reading PA. I fell behind in payment due to my partner passing away in Oct 2019. I made a complaint due to a worker being extremely rude and yelling at me in front of my neighbors. When I reported him I was transferred to a store 30 minutes away and when I came home they piled my door with over 30 stickers. When I called to see what happen the manager laughed and hung up the door. To take it further he sent me a harassing text messages on my personal cell number. I have never felt so scared and so intimidated in my life. This is the second time they violated my door even after I was transferred to a store 30 minutes away.

I rented a laptop from Rent-A-Center. After 3 months I notice a clicking sound whenever I opened or closed the laptop, then the hinge failed. This is a well known issue with HP laptops. I called up the store, was told a loaner would be given till this one gets worked on. The laptop was taken back to the Rent-A-Center, Riverview, Florida. They refuse a loaner, saying this could have been my fault! After 12 days they now say I can get a loaner because HP says it wasn't my fault, but a design flaw from them! And I was paying an extra $10 monthly just to be able to bypass this terrible situation, $75 altogether. Terrible service. And now they can stay with the laptop. I will find another rental center or buy a laptop and things will be better! I use this for working from home. I can't be waiting 12 days for another laptop! Crazy!

Negative stars across the board. I am a commercial driver. I work out of town and always pay my bills when I return home. This idiot Jason keeps calling and harassing me saying I said I would be back on the 15th when I told him the 18th. I have spent more than a 1600 dollars with them and they want to keep harassing me and playing games. I am on a oil rig in the Gulf of Mexico. We do not bring our wallets out. Just our ID and dive certs. I left a review last week that they deleted from their website. I am so sick and tired of this crap.

Would never go back nor recommend to anyone ever!!! Very unprofessional people who screwed up with me since the very beginning. They had my payments set for every week when I clearly told them in person I get paid every two weeks. We set up a date for delivery and I didn't see them all day that day. No calls or anything, FIRST TWO RED FLAGS! But I still gave them chance after chance because maybe I was just crazy. Hell no. Don't waste your money or your time.

From start to finish it was a nightmare. Number one I ordered my bed online as well as my TV. They told me they had to go to another store to get my bed. I was fine with that. However I told her clear as day that I needed mattresses as well she she said ok. So keep in mind I work 2 jobs and I am in school an I work two Jobs so my free time is limited. I went in an paid for my merchandise on 05/01/2019 I was told I would have next day delivery. Well the next day I left work early to be there an they didn't show up. So I call them they told me 04/05/2019 I would have it.

Constant calls to friends (references required by Rent A Center) and us about late payments, even though we never had a late payment. The furniture was more than double its original price (couches from Ashley Furniture) and of very poor quality. Also a washer we bought as well, arrived scratched, dented (supposedly new) and dirty. I would never give this place my business again.

Even though I do got to admit their stuff is really great my kids love their beds. We love our love set and couch but when I first called I got told that my beds would cost a certain amount. I go in to pay it's a different price. I got told that they would fix that price. Call back today the price is still the same. Don't like being lied to and I would not recommend ever going here again. So I called corporate. Hope corporate can fix it or I'll go somewhere else.

I'm currently renting a stove from Rent-A-Center. The first day I received it, there was a terrible smell coming from the oven so we turned on the self clean option. Once the door locked, the door started melting!!! My house could've caught fire!! We called and told the store about it, an employee came out and took pictures and told us the manager would get back with us. We had to physically go to the store just to get an answer from them. Mind you this was 2 to 3 weeks later that we went to the store for answers. We were supposed to get a replacement stove but they never got half our replacement stove and now they just want to pick up their stove. Fine by me!!! Why should I pay for something that could've burned my house down??? NEVER GOING THROUGH THEM AGAIN!!!

I'm currently renting a bed from this place. I was told that the payment would be 86.62. I started on 3/5 and made the down payment shown on the contract. I went to sign in to make a payment on MY DUE DATE... Which these people called me 3 TIMES on to collect payment... on the day IT'S DUE... not past due... all of a sudden... I have 12.99 outstanding..(because of some bogus membership fee that I DECLINED) plus 8.99 AND now my 86.62 plus ANOTHER charge of 8.99. I called and asked what this 8.99 fee is... they said it's a fee they charge in case of damage..

Rent-A-Center is absolutely horrible! Our experience here was a complete joke! On the due date (yes the due date, not after) they start calling for their money by late morning if you didn’t get pay. If you don’t pay on that exact due date they come to your door! I was three days late for literally $12 and they came with their big truck beeping to back up to my door banged on my door for five minutes and finally left with a sign on my door handle that they came. Talk about embarrassing. I made every payment on time so one would think that would show them that I will be paying and they don’t need to come harass me for $12 darn dollars! Do yourself a favor... Do not use Rent-A-Center! Also, the people in the store are so rude!

I would NEVER recommend anyone buy or rent from here! They are rude and when I called to inform them that I will be late they call 20 times a day and show up to bang on my door! My neighbors have told me while I was at work they were beating on my door for at least 10 minutes straight numerous times a day! When I arrived I saw that they left maybe 10-15 notes on my door. Some on the front doorstep entrance and the rest tucked in the cracks around my apartment door so that when I open the door they all fall. They’ve done that numerous times. They’re just all around a bad business and I’d NEVER recommend them or use them for myself in the future!

Do not rent from this Rent-A-Center or any Rent-A-Center... My 29 your old daughter rents from them and she's not even the primary on the contract. Her fiance is and they keep calling me and harassing me before even trying to call my daughter for their payment when my daughter isn't even late and her payment is due the next day. They contact me instead of her and instead of anyone else on the list. And I've had a stroke and a tumor removed and 2 weeks ago I had a cerebral angiogram done on my brain. And in 19 days I'm having surgery again to try and prevent another stroke and I even called the manager of the store and he just tried talking above me and wouldn't let me explain anything. And so I called corporate and corporate basically said they can do whatever they like. So I'm going to change my phone number and I may even take this to court seeing that my blood pressure is Sky High now. I am NOT even a client and they are harassing ME!!!

I rented a bed for my son for Christmas. Made three payments on time. Had problems. This last month they would not work with me except to come get the bed. I usually go to Aaron’s where I ever had a problem. Will never go to Rent-A-Center again.

I have been renting a washing machine for 2 years from Rent-A-Center. I've had numerous problems with it. They come out fix it, then a few months down the road broken again. I have 1 more 80.00 payment to make and it's paid off. I called Rent-A-Center. Told them I want a replacement. They said they can't replace it they will repair it. The manager Carlos called me to schedule a time to come out and repair it. I'm off as of today so I asked if they could come out today. He said no I understood. He told me Wednesday between 8am-12pm he could schedule my appointment. I told him that's not good for me. I work 8-5pm.

I leased a refrigerator for 2 months while my new refrigerator was manufactured. RENT-A-CENTER Memphis delivered me a refrigerator. When they disconnect my old unit, they did not completely shut off the valve in the wall connecting the ice maker. The rental refrigerator did not have an ice maker. In a couple of days I started having wet carpet in my dining room & den. Water had leaked from this valve under the kitchen floor and carpeting in my dining room & den. I have a huge mess. RENT-A-CENTER's insurance only wants to pay 50% of the cost to return my floors and wall to previous condition. The estimated cost to repair/replace walls, baseboard & flooring is more than $15,000! The insurance company is trying weasel out of doing the right thing. SHAME ON YOU!!!

From the store in Searcy Arkansas all the way to the corporate department in Texas, they are all liars. I rented some furniture from the Searcy, Arkansas rent a center mid December 2018. First of all, they delivered the wrong tv and damaged 3 of my walls bringing the furniture in. Then when I got ready to make my first payment, out of nowhere the weekly price had doubled and all I was told is that I didn't read my contract correctly. Then I was told that some of the furniture was left off.

I had gotten a couch from Rent-A-Center about 5 months ago and recently my daughter spent 3 wks in the hospital so I could not go to work. And I called And told them to come pick up the couch because I will not be able to make my payment because I have been off work. However they never showed at the scheduled time claiming they went to the wrong house so the day my child was released 1 wk later they called me.

I’ve been with Rent A Center for 5 plus years and have bought many many items from them. The past year I was in an car accident and my payments have been a few days late however I call and let them know. Even if payment is late we still make. I ordered a king size bed for my son two weeks before Christmas 2018. The reps at the store told me there was a delay getting the bed due to Christmas. I understood that, No problem.

I have never done business with this company before, came in stressed and upset because my washer that was purchased with Best Buy was broken and I was given the runaround to get it fixed. (Yes, I purchase an extended 5yr warranty.) After 3 weeks I stopped into the Happy Valley Rent-A-Center. I was treated so great. JP was so understanding and helped me to fix my issue all in one visit. I had a plan and a scheduled delivery all in 20 mins! I have a 2yr old and was at my breaking point, JP explained the process and made it so simple! I have learned that this company had not only great employees but has great customer service! TORI and JP are amazing and deserve way more than just a pat on the back! Thank you from one stressed out overwhelmed momma!

I have bought a portable air conditioning unit, I called to ask how to get a new filter. They said they don't have any, and don't know where to get one, The manager Dave who's photo hangs on the wall "HORRIBLE". I also bought a bedroom set. Gave half to my sister due to lack of space. I have had 57 hip surgeries, a full humerus repair, and triple back fusion. I've always paid my bills, it's my motto. These guys called my sister, landlord, while I was in a coma. I also am a former Paralegal so I don't take **. How embarrassing, spoke to a corporate officer, he is just like his management.

First off part of the headboard almost fell off during the night. It's a heavy headboard. It could have killed us. The mattress is horrible, when I asked for a replacement they wanted me to buy it so they could in turn rent it to me. They are extremely rude. I DO NOT RECOMMEND them in Norman Oklahoma.

On Jan 3rd 2019 my payment was due and I paid them using their app. Well the payment was taken out and not showing up on their end and they wanted the 3 things I got off them. Now the 2 of things are almost paid for and the one was returned to them. They wanted my bank statement and card number and PIN number. I gave them my bank statement and they wanted my card number and PIN so they call my bank and get info. I told them no and told them I need to block out my card number. They would not let me block out card number and keep my bank statement! And then when I found out why the payment was not in their system I called back down and right away and told them as soon as hits back on card I will bring it and pay. They said, “No we want all your info card number and PIN because we are going to call your Bank!” So I called the 1 800 number and I'm still waiting on someone to call me back.

I would not recommend Rent-A-Center to anyone who reads this especially if you are a veteran or government employee. I bought and paid off several items from Rent-A-Center - currently have a TV that I have been paying for faithfully up until the recent government shutdown. They have been harassing me coming to my house calling any and everybody. Tried to get it worked out where I could make a double payment as soon as I get my check and they turned it down and was not willing to resolute with me at all. I refuse to do a new agreement so at this point I am officially done with rentals. If I can't afford it at that time well then maybe it's just not meant to be. And for this same TV that they tack on 1000% interest - I might add - I can go to Best Buy and get for $500.00 and be done with it altogether. After all this Rent-A-Center you showed your true colors and I'm done.

Hi my name is Dawn. I just want to say that I have never met a store full of such welcoming voices every time I call as the RAC in Egg Harbor on Black Horse Pike. Most of all I am thankful for Sean. He goes above and beyond. He personally handles my account, as I have been a customer for about 5-6 years now and invested $43,000 to date. In that time as we all know life hits unexpected snags and Sean has been through everything with me from big situations like my parent's death, and sister's suicide, to little situations like just not getting my pay on time.

Got a king size bed, decided to pay it off early, save some money, so I paid it off 5 months after I got it. The 6th month, I noticed the bed was sagging, within 2 more months, the bed was so bad, I couldn't sleep in it. I called them, they claimed there was nothing they could do because it was paid off. After a few more months I decided no, I paid almost $2000 for this mattress set, called them back, they gave me a number to call, talked to someone and they said they would call me back. That was over a year ago and they still haven't called. I will NEVER buy anything from them again! Expensive lesson learned!

I’m five days late... Called the store to ask for another extension. The Store customer service rep. - said schedule a pick up, and then I can pay up and then they will return the item. I’m a government worker... dealing with the crunch of no raise, and income check has been rescheduled. I called all my creditors to make arrangements for payments- they all agreed and understand. Rent-A-Center is the only company that won’t work with me. I only asked for 5 more days until I get paid. The REDLANDS CA store will not work with you.

Hello everyone. I would like to share my experience with store # 166292 San Antonio Texas Rent-A-Center. When I first looked into renting to own a few things from Rent-A-Center I was very excited. I made an online payment and waited days for my things to arrive. Now back to me waiting days I was told several times that they were going to deliver my items on a specific day and they didn't nor did they call me to inform me they were not going to arrive that day. I had to call a few times for a few days and finally they delivered the items. Mistake #1.

Bought a cell Galaxy8s from rent a center. They Guarantee to fix products. Yet it seem most of their workers do not know their company's policy and give misguided information that affects you the consumer purchases on getting fix. In my case a simple crack on two ends on my phone. Being rejected and told they are not liable for that you are. To then being told later after speaking to their superiors that they made the mistake and will fix it now. To only tell you the phone's damage is beyond repair due to a prolong wait and damages expending beyond what they expected due to a prolong wait on a crack that now affects the led of the phone. This company should ensure their workers know their policies. Loyal client since 1993. Don't waste your time on them with your money.

I recently rented a few items from Rent-A-Center and after a few months I started to get behind due to pay decrease this time of year right now. I drove in on Friday, December 15, 2018 and asked if I could pay for the washer and dryer since I had $200 on my card. I was told it is all or nothing for $310. I said, "I cannot do that much. Schedule the pickup and I will work on paying the debt off of $310 that month."

Rent-A-Center is a blessing for people who don’t have good credit or a large amount of money to put down. The downside is you are paying triple what the item is worth. With the paperwork that they give I was able to look up the serial number to see how much my tv was worth. It sells online brand new for $900 and they were charging me almost $3000 for the tv if I didn’t pay it off within 90 days, on top of that the tv I got from them was used. People who don’t have good credit don’t need to be further ripped off if they’re already in a bad situation to begin with. So thanks but NO thanks.

Don't ever purchase anything from Rent-A-Center on Hesters Crossing. My son got a used black leather living room set from them which smells really badly of cigarette smoke. They sent some guy to treat it twice, and both times, all he did was use something to mask the odor. Some guy name Jason has been giving us the runaround for the last 2 weeks. Every single time we call, we are told that he's out sick, had to leave for a manager's meeting, or had a family emergency. It's funny how once they get money from you, you no longer matter to them. I think I will just give them their stuff back, and advise any and everyone looking for furniture or whatever not to ever go them! They don't care about their customers, and everyone working there is fake, and a liar! I know Jason was there each and every time we called, but had everyone lying for him.

I have purchased several items from Rent-A-Center but this surround sound is the worst. First off 3 parts of the speaker system is blown then it didn't come with a remote control. After several attempts to get one I gave up. Then the system started cutting off by itself. I never been unhappy about any of my products that I got there before but I'm really unhappy about this product. I will be returning it. It's a LG Blu-ray CD surround sound system.

I purchased a washing machine from Huntingdon RAC, I made the first payment and when it was delivered he scratched the wall in my hallway firstly. Then the piece I needed to use it didn't fit, so I had to wait for them to get it. Before I got that piece I paid the used machine off which was stupid on my part. Wayne knocked 50$ off the price since I was complaining so much about laundromat prices. Got that piece it still wouldn't work. The mechanism keeps popping off. I saw that it would fit my shower hose and I finally was able to use it and wish I hadn't. IT'S BROKEN!!! THEY SAID IT JUST CAME FROM THE SERVICING DEPT. It made green slimy chunks all over my clothes. It stunk up my house. The drain hose was full of slime that got all over the shower when I drained the water. It didn't spin. THIS IS THE SECOND HORRIBLE EXPERIENCE I've had at RAC. I'm done.

Well I just want to know are they allowed to turn off your power from the outside of your home and hop people fences. At night. In the driveway. Having the beeping noise on the truck going on and on for 20 minutes. Flashing light inside your windows. Ringing the doorbell and knocking abruptly.

Ordered a TV online and was told they would contact us to finalize it. Never heard from them so we called them. We were told they didn't have the tv we wanted but I could get a comparable one. The "comparable" product was $120 extra per month, I said no thanks. I picked out another, and the price came out to $25 more than advertised. The employer said that it was because of "taxes", but I didn’t the math and it didn’t match up. the employee couldn’t explain the difference. Whatever, I'll pay the extra. But when it was all said and done they didn’t have that TV either. So I finally find one I want and get it ordered and scheduled for delivery. We wait all day on the scheduled day and come 4pm they haven’t shown up. I call to confirm and they assure me the TV is on the way. This is coming from the manager. I’m still waiting for my TV to show up and haven’t heard anything from the manager. Worst customer service ever.

I called to inquire about beds and the lady I spoke to stated she would call me back in less than 5 minutes. 45-1 hour later, I called her and was on hold for 20+ min. She again said she'd call back within 5 min and promised at the latest, it would be before they closed at 7:30 pm. I haven't heard anything back from them so I called to cancel my request at 11:30 am. Don't promise something you can't follow through on. When I called this morning and guy answered and was very pleasant until I told him I wanted to cancel. Then he became short with me. Poor customer service overall. I will not consider going back or every recommending them to others.

Rent-A-Center have been taking the money from my account since March 2018 for benefits plus and when it was time for me to file an unemployment claim they stalled me with filing the claim, then when they finally sent over the information they didn’t have record of my payments that they have been taking out of my bank account. I contacted customer service and asked if I can send my statements to their accounting department and was told no. I am disappointed. Their employees have been banging on my door, twisting my doorknob and leaving notes on my door. I am filing arbitration but it seems like I should be going through the attorney general's office.

I rented a television and entertainment center from my local store. I was a week late with my payment. After several notes left on my door a RAC employee came and my stepdaughter answered the door. This woman tried to force her way into my house to search after my stepdaughter told her I was not home. Two or three days later my landlord called me and asked to come pick up rent. I wrapped it in a piece of paper and put it in a sealed envelope, then placed that into a zip up purse and hung that on my doorknob. To even see my door you have to go up 14 steps enclosed by a porch. While I was in the shower I heard a knock. Went to the door and saw the purse was gone then went to my window and seen a Rent-A-Center car pull away. This company STOLE $600 from my house and now I'm being evicted. This company is a SCAM... I am currently working with my state attorney general to sue this company.

Rent-A-Center 915 Ellis Avenue Jackson, Mississippi 39209 - This store is where magic happens. Ms. Nicole **, Store Manager goes beyond the call of duty to make sure her customer's needs are met. I call her The Magician because she turns an impossible situation into a reality. Ms. ** is dedicated to meeting her customer's needs, with the dedication of loyal Staff, and a talented salesperson/manager Chelisa **, whom always waiting to greet the next customer while in the process of helping another.

We have shopped twice at the Crossville, TN RAC and both times have been excellent. We have dealt with Brandon and Brittani and both are extremely caring and willing to work with the customer to get the item they want. This was a short term rental while we vacationed at Fairfield Glade Resort and they took our order, we went in, completed the paperwork and our recliners were delivered right away that day. I am disabled and need the recliner to sleep so it is a real comfort to know that I can rely on Rent-A-Center to provide what I need. I cannot say enough great things about this location and their personnel. This team cannot be beat for customer service. This time, Brittani went above and beyond to help us after the nightmare we had in Monroe, Michigan in May. Thank you to the staff and owners of this location. Beats other locations HANDS DOWN!

I had wonderful customer service from managers Keith and Nydia at the University Boulevard store. They helped me out from a horrible experience from another store. I would highly recommend shopping at this location. I'm very happy with the great customer service I received from managers Keith and Nydia.

When my dryer stopped working, I called Rent-A-Center to deliver me one. After install and used for a few weeks. Dryer wasn't drying the way it should. Called them. Asked to have repaired. They brought me out a loaner till mine got fixed. Well 6 weeks went by. I called them and asked when I would get my dryer back. Person that answered phone said, "Once we get them back, what you get is what you keep." I stated, "No. I am not. I am paying for a Maytag heavy duty dryer out of the box. Never used but by me. You delivered a loaner Amana to use till mine is fixed." I asked for manager of store, he tells me October 1st that Thursday of that week he will have me my dryer (Maytag) back to me. I waited till 11/9/2018. Called them to pick up the dryer that.

I rented to buy a Nintendo Switch for my son 10 months ago. A month and a half after I finished paying it off it broke. I took it to them for service and after 3 weeks I had to call them to follow up and be told that it was out of their warranty and there's nothing they can do. Now I have to wait until they get the unit back and hope it's in time to get it repaired directly through Nintendo's one year warranty. Horrible customer service and I had to be on top of them to get an answer. Not to mention I paid TWICE as much as the unit was worth just to be told I was out of luck and not their responsibility. DO NOT BUY FROM THEM, TOTAL RIP OFF.

Do not order from them at all! They gave horrible customer service. I placed an order and was approved. A week later they were supposed to deliver and yet no one showed up with no call. I reached out to them and they gave me the runarounds. I already made my first initial payment as well as another payment since I planned to pay everything off early. I made the payment even when the furniture didn't arrive because I wanted to be on time with everything. When I called them, they asked me for information I already gave. I also signed my agreement. Why are they asking me for additional info? Shouldn't that have been discussed before I signed. They never call me to update me and I have to reach out to them multiple times. When I reach out I am on hold for a long time! It's just a horrible experience going back and forth with them and still not have my order delivered after I paid what I needed to plus more!

Two months ago, I became a customer of Rent-A-Center. Since that time, I have been reading the online reviews, and am astonished at the negative reviews that they are getting. There have been at least three times that my payment was due on Saturday, and I did not pay until Monday. Of course they called me on Saturday to remind me that my payment was due. I don't have any issue with that. Recently, I had an issue with my paycheck, and am almost a week late with my payment. I made arrangements to make my payment this Friday, along with the next week's payment as well. The person I talked to was very understanding and helpful. He didn't send guys around my house nor did they call my place of employment or go there to try and harass me.

I wished that we researched this place before getting into business with them. Rent-A-Center in Pennsylvania Ave in Brooklyn. We already put 600 dollars down and we were late for ten days. The guy decided to come and take the tv. There was no one home but my 13 years old. He told her to open the door for him because her father sent him to get the tv. That was unprofessional and very disrespectful, when my daughter said she’s a minor and can’t open the door without an adult present. He kept on banging the door hard. My daughter called my husband and explained the situation to him. She was afraid. This is a bad place to deal with. They just disrespectful and don’t care. I would never do business with them or let anyone I know do so.

In the beginning the experience was great. However, after a few months it went downhill. If you are even a day late on your payment they are calling 4 and 5 times a day. Then they resort to coming to your house and leaving a note on your door. When you call to make a payment they’re rude and unprofessional. No “thank you for your business” no nothing. The “manager” just hung up on me after telling me my payment was approved. I think they all need to calm down and take a class on business practices and customer service. It’s freaking used furniture for crying out loud! Even the bank gives you a 10 day grace period for your car payment. I’ll just be glad when this crap is paid off and I never have to deal with this staff again! My advice, if you want to rent to own or finance with crappy credit, go to rooms to go! I wish I would have!

RENT A CENTER IN LAKE ELSINORE, CA. Wow, this place is horrible, a friend of mine mentioned that people are great, somehow I have to verify who is he referring to. I called. Spoke to a lady, very nice, asked to come in and see and choose. Then I came in and eventually spoke to this guy. He said his name is "Jeff", saw a picture on the wall. He's the manager. I was like wow then that's great I get to meet the manager. To my dismay, he is ALL CAPS, "LOUD, ARROGANT, TOO CONFIDENT, RUDE, NO COMPASSION TO HIS CUSTOMERS. He talks like he's all that, like he owns the whole damn rent a place in the whole city"!!! Noticed he just wants to close a deal fast and owns you, so I refused. I feel so bad to my friend, going to let him know to try and pay off what he owes and never go back. I'm thinking my friend probably been speaking to the staff who covers their bosses attitude so that no one notices.

Updated on 10/22/2018: These people are terrible. They pulled up at my house without me knowing that they were even coming. I was told that they would call before they came. The guy from the store calls my cellphone and says "my guys are at your door to pick up the merchandise." I explained to him that I'm not home and they should've called like how they say they were. His response "well you're gonna have to make a payment today" that leaded into an argument. He then told me I was lying about not being home. I told him that I have death in the family and had to leave with my parents. His response "I don't care anything about that. Either you make a payment or have somebody to meet us." Anyways long story short I CALLED CORPORATE! Waiting on someone to call me back. Should be by this week. The guy needs to be fired for bad customer service. I'm surprised this company is still running due to all the bad customer service.

Lenox Ave, New York - My daughter got some bunk bed for her boys, a week passed and we noticed that her 3 year old woke up with bites all over his body. At first we thought they were mosquito bites, but he kept getting more and more. Finally I decided to check the beds, they were full of bed bugs. We got a lot of pictures and called RAC to get those beds out of the house, they did but now they do not want to do anything about it. A Terminix guy went and checked and he said they were full blown bed bugs. We have been trying to get a hold of the company the main company and they have not got back to us. Don't buy anything from them. They do not clean the furniture when people send it back. We are getting an attorney.

I BOUGHT SOMETHING FROM THEM AND IT DIDNT FIT THE DESCRIPTION AND HAVE ALL THE PARTS I WAS TOLD IT WOULD HAVE. I didn't find out until they put it in my house. They said they would order it and every time I asked about it, they just said "We don't know." When I am behind on payments even though I call ahead and communicate, they waste no time harassing me. They claim they can work with me but they don't. All they are doing is pissing people off so they want to return their junk. If they were more honest and actually did what they say, I would finish paying it and keep it but now they can take it back and I'll never do business with them again!

I am NOT and NEVER have been a customer at RAC. They harass me all the time. Some days they call 2 times, sometimes they call every hour and other days they call every 15 minutes! What can I do and why are they allowed to do this when I myself am not their customer?

If you are late with one payment they continued call, come to your house, knock hard on the front door then the back door and leave notes to take out charges on you. I have been a dealing with them for 3 years and have been up on my payments but don't let them receive one payment and the start the harassment. 3 people come for a 49 inch TV. One lady and two big ** men. Like they her bodyguards. This kind of treatment needs to stop and something needs to be done about. And when you tell them to leave they continue to stay. Especially the little lady. This happened at Rent-A-Center in Fayetteville NC the one on Ramsey St. I wouldn't recommend this company to anyone and if someone had of told me this I would never have used them. Aaron's is a much better rent to own company to rent from in my opinion. Please give me some advice. Thank you!!

Do not ever rent from Rent-A-Center. They don't work with You cause I had a tv from them and they didnt want to work out payments and they call you a lot of times. I wouldn't recommend. They're really mean. They need to close down. Go to Aaron's. They're a lot nicer and excellent people.

I do not have a Rent-A-Center account. My former friend who I no longer speak with took a TV under his name using my address stating he was living there. Rent-A-Center left a note on my door. When I called they threatened to take the Sheriffs and cops to my address to go in my apartment and look for the merchandise. I told them he didn't live with me and how could they let someone take merchandise without verifying the address. I honestly do not have contact with this person. I have to go get a copy of my lease according to the Rent-A-Center manager and take it to him. I am also filing a police report about this because this is bogus. The account is not under my name or social security number so why harass me? I suffer from PTSD Fibromyalgia and also anxiety. I do not need to be going through this. I just might hire an attorney.

I just filed criminal trespassing charges against them today with the sheriff's office. Don't buy from here. They do not stand behind their word. They'll call you 10 times starting at 8am on your due date. I received 6 calls from 9a to 3p on due date even after telling 2 different people I'd be in later. Bunch of scammers and con artists. They'll threaten to come pickup item on due date if don't come in that day to pay. Even if tell them you can't make it that day and will be in on whatever day they'll blow your phone up everyday to harass you. Worst customer service. They have limited inventory. I don't see place staying open after talking to about 20 other people with bad experience from this location. Word is getting around about them. Just read other reviews and you will see for yourself. I even have in writing my payment due on Monday and they harassing me on Saturday for payment.

I went to Rent-A-Center to get a washer to rent to own. I was having such rough time. I miss my second payment with them. I ask them if I could catch everything up on the following pay week I was told no. I was informed that I was schedule for a pickup. I ask, "What do you mean. I only missed one payment and you are wanting to come get my washer. Really you got to be kidding me." The associate saids, "Yes we can come get it hold it for you until you get paid then bring it back to you when you make a payment." I told them that didn't make any sense. I ask, "Why don't you just let me keep it. I will catch the payment up make two in one." I was told no.

My husband and I purchased a portable washer and dryer from Rent-A-Center in Milford N.H. For the first couple weeks they were great, very accommodating to us and our needs. Then they started calling non stop on the day our bill was due just to ask how we planned on paying our bill. Now we had never been late with any payments. We asked over and over again that they not call on Saturdays. My husband works and they interrupt him at work for BS. They didn't listen. They kept calling. Then we had a family emergency so we didn't get our payment in on time. They called twice a day every day and filled our voicemails on both of our phones.

This company have destroyed my credit: I file a complaint with the Texas Attorney Office. They don’t care: I’ve file lawsuit and Rent A Center still to reply, the State of Texas is backing this company and allowing them to destroyed family.

RAC is the worse to rent. They don't care about nothing but their payments, which I understand it's a business. They are horrible all around in all area. They brought me the wrong size headboard for my bed and when they did get the right size they bought it with bedbugs. I had no problems with my bed till I got the new/OLD headboard. My girls were getting bit up so bad I had to take them to the hospital till I finally figure what it was and where it was coming from. I SUGGEST YOU SAVE YOUR MONEY AND BUY IT ALL AT ONCE FROM ANOTHER SOURCE OR RENT FROM SOMEWHERE ELSE. It's not worth it. Rent A Center sucks. Do not rent anything from RAC.

I filed complaints both here and with BBB (05/01/2018) which got the attention of Rent-A-Center Headquarters. Rent-A-Center headquarters has contacted me twice since the complaint was filed in order to rectify the situation. They have brought me a new TV, priced higher than the one I originally bought, and not charged me the difference. I am enjoying this new television and have no complaints whatsoever about it. I believe Rent-A-Center headquarters did rectify with professionalism, courtesy, and timeliness. They have promised me they will be working with the store to see this does not happen again. They will help you, you just have to "nudge" them.

We got a little behind and tried to work with them and they want to just argue and want the money right then. We told them to come and get the TV and they said they didn't want it back. Just downright bad business practice. I would suggest to be on your guard before dealing with them.

This office lies and caught them on video and refused to do my agreement cause of the $3.17. They lied about not being able to verify my references after I recorded every reference saying they gave them my address and home number. WOW really. People I usually wouldn’t say this but wait until they have a sale. Get what you want for $3 a week then return it. Football game rent a big screen, then return it. Tell Alan Jennifer sent you right before you walk out. Thanksgiving and Christmas family coming over. Rent stuff then bring it back. It's all legal. That store is full of liars so find the loophole and use it.

I ordered a TV and when I first ordered it I told the Store Manager at the Belleview Florida store that I was away up in Vermont seeing my kids and I wouldn’t be back for a few weeks and I wouldn’t get a paycheck for a couple weeks when I got back. And the store Manager Jim was all about WORKING with me and I told him all the before The Tv was delivered and they was all about helping and working with me. So they dropped the Tv off at my place cause my girlfriend was able to let them in. So As the United States Know that Vermont, New Hampshire and the rest of New England was hit with three big maybe 4 big Snow storm so my flight got cancelled twice.

On Saturday 2/17 your van driver ran over my mini Doxi Jax!! My pup went under the front tire followed by the back tire, he didn’t slow down, kept going turned the corner and watched me crying and carrying my dying dog to the house... then continued to drive away!! Never stopped... against the law and inhuman!! Called the Massena store to be told, "OH WELL Ma’am it was an accident. He is an animal lover..." some animal lover. Not an apology. Nothing!! I’m disgusted with this business. I will not recommend anyone buy anything from them!! Your staff are **, ** people!! If the driver didn’t have the heart or the balls to apologize the manager should have done so!!! Disgusted!!!

Horrible company. Don't waste your time or money... very unprofessional... They don't even take the time out to check and secure all furniture before leaving. The only good thing that I can say about the store and Linden New Jersey is the manager Gladimire which is amazing... Always tries to fix the mess of the other incompetent workers.

We rented to own a fridge when our old one was about to go out. We got it for less than $20 for the first month due to a special they were having, where we got 4 weeks free. Being a disabled veteran, with a disabled child as well, my income is limited. We actually got behind one month (before we signed up for autopay, which I highly recommend), and when it came time to pay, we were considering having them pick it up and just going and spending $300 on a new fridge and be done with it. It was less than $250 to get caught up. I told the guy at the desk what my thought process was, so instead of having us go elsewhere, he dropped late fees for one month, and added the one month we were behind, onto the end of our lease to own term. So we didn't end having to drop almost $250, right then.

They took my deposit, now still waiting for the second confirmed delivery 10 minutes from their store. I had my second delivery scheduled for 12-2 today, took off from work for a second time and I had to call them at 2:30 to be told they are too busy to deliver to me today... I took a day off from work. I was told they would try for some time next week... HORRIBLE COmpany - Rent a Center, Bloomfield, NJ.

I have had nothing but great interactions with my local rent a center. I have rented a couch for about 10 months now and have had very professional interactions. My couch was delivered on time and in perfect condition. I have used the referral process and as far as I know all my friends have been satisfied as well.

I went to rent a center to see the pricing on dryers, while there we decided to buy one and make payments to extend the coverage. We filled out paperwork with all of our information (name, address, SSN, phone numbers, etc) the manager then entered it into their system. We were told our dryer would be delivered between 12 and 2 the next day, well 12 came then 1 then 2 and we were still waiting and no one had contacted us. We called and they said they would check with their delivery guy and call back, an hour later we called again and the manager said he was around the corner.

The initial delivery was a week late, I started being billed from the point I signed the contract, not the delivery date. The refrigerator that was delivered was lightly dented and scuffed up. The stove was missing the oven racks and they were never delivered. I paid the company almost $1200 for a dinette set worth no more than $600, with still another $1000 to go when the set was returned. And, while I did fall behind ONE PAYMENT, the company hounded, harangued, and berated me as if I owed some exorbitant amount, not $65. In short, your price to own are ridiculous, unless it is removed from the packaging directly, you can't be sure that you're getting new equipment. And the billing should start upon delivery, not before.

My couch was delivered BROKEN. After waiting many weeks a service man came to repair. It was unsuccessful. A SECOND attempt was made, it too was unsuccessful. RAC sent it out to factory for repair and did not give me a loaner. 3 weeks later it was returned and it was still broken. Called RAC and they said NO FURTHER attempts will be made to repair it as it was paid off 90 days same as cash!!! Calls to corporate office went unreturned!! Today TV (pitch 4 months ago) broke, and again store said it is paid up, no repairs to be attempted by them. Moral, unless you pay weekly/monthly using their extortion interest rates you are out of luck on warranty if the product breaks!!

My Whirlpool washer stopped working in August 2017, and was taken for repairs on 8/31/2017. After numerous inquiries the washer was returned on 11/4/2017. While the manager was taking the washer downstairs it fell damaging the wall and the washer. Today 12/22/2017 I was told the only washer they have to replace my washer is an old one because Rent A Center no longer carried the make washer I currently have. I make all payments on my washer/dryer and only have 3 remaining payment. The wall is still to be repaired. I asked if I can repair it and send them the invoice and they are still waiting on word from the regional manager. From now on I will save and purchase my items in cash. I just want my washer repaired or replaced. I should not be expected to take any old washer, my washer was new and in great condition.

Do not give Rent-A-Center your credit or debit card numbers. They were to take a payment of 129.00 and took 415. They are unethical. Told me I’d be refunded and get a callback. Still waiting for both. I’m not stopping here. I will now file a complaint with Texas states attorney.

Went and rented a (65 inch) tv on 11/24/2017. Requested that it be in a box which it was. Put item in my wife's van for transport. Got it home and took it out of box and placed it on my bed to get it set for viewing. Then placed it in location for viewing, got it all hooked up, turned it on and noticed a big crack from the corner of the back LCD panel all the way down the screen so I put it back in the box. Then the next day took it back to RAC and took it inside and the mngr took it in the office, took it out of the box, checked it, then came out to the front register and said the crack looked like an impact hit. Pretty much saying I dropped it or I hit it with my fist. He then said they would have to send it off for service in KC.

I went on a Saturday to get an Xbox S and I dealt with them 3 years prior and couldn't afford to make the payment then so I filled out the paperwork. They had it all online so I thought I was good to pay the money and walk out. They told me that they have to make a final validation and deliver it so I ask them when. They say Monday. Okay. I asked them to deliver it between 5 - 5:30 so Monday come. I'm patiently waiting and time is 5:54 so I called and asked. Said they running late so okay then. Calls back and that my application denied. This is after I made the agreement with them so if you get nasty or angry with them they take it personally and deny you. Go a different route. Don't deal with this unprofessional lousy company.

I just started a brand new job and Rent-A-Center keeps calling me and harassing me even though I told the store manager when my first check is and that I would pay off my account but no they don't put notes in my account. Worst place ever to deal with.

I've been a customer for 2 years now. When they call me for a payment I always tell them exactly when I'm coming in to make my payment then there are calls I get from them with a different customers name. I also had a former roommate. I got a job there. My roommate tells me, "I have your personal information." So when I told the store manager he didn't do a damn thing. So now I have a lock on my credit report to make sure nothing happens. So I'm getting ready to start new job. I'm going to turn in everything back to Rent-A-Center and buying new and I recommend you do the same thing. They don't do what they say.

So it started with a corporate RAC and then shortly after changed to a "locally owned and operated" RAC. I never signed any new contracts, never gave them any problems until my couch broke 3 times in the same year. RAC says it looks like people have been jumping up and down on them. They used ply board to fix it first of all and told me he wouldn't fix them again.

I was once a customer of Rent-A-Center. A paying customer, who bragged about the personal service received... Until the day that they claimed I hadn't paid my rent. I'd paid over the phone, and my trust was such that I didn't get a confirmation number. BIG MISTAKE, BOYS AND GIRLS. Lesson One - Always, without fail, obtain and keep safe all receipts and confirmation numbers, and ensure any agreement modifications are IN WRITING. They began threatening me, and I stopped that by driving the thirty miles up to the store to pull up my debit card history that confirmed that they'd received their payment on time. I got no apology whatsoever for this. As time went on, my payments seemed to vary based upon the associate who took the payment. The general manager, a man reminiscent of Steve from the Jerry Springer show, was the only one I could trust to give me the proper amount.

This is the worst company to ever rent from. I tried to update my information so that they could reach me. Nobody ever updated the information. They came to my house bamming and knocking on my door. I got so pissed until I just took all the money that I had paid them off just to get rid of these people. You never rent from Rent-A-Center again! This is a terrible company.

They came to my house knocking and kicking on my door also looking in my windows. They damaged my door by kicking it and turning on my water outside. I spoke with the manager and he said that he could not tell me who the employee that he sent out but they fired him. I was told. Who knows but this is a bad company to deal with. I spoke with their attorney and I haven't heard anything else from them. They did not fix my door. Now they will not answer my calls.

My girlfriend and I walked into Rent-A-Center in Jacksonville on Henderson Dr. for a laptop. I filled out the paperwork while my girlfriend looked for the computer. She found the one she wanted so we proceeded on talkin' to Rob. I got a call on my phone and while I was on the phone I noticed Rob drilling my girlfriend with questions, it pissed me off but I let it go at that moment. We left to get the electric bill and returned. As we carried on I made a call because one of my references did not pick up, as I told him what I was trying to purchase a laptop and I hear Rob drilling my girl again... This time I fire off like, why is it every time I get on the phone you're asking her questions? He responds, "I don’t know her and never seen her in my life." I say, "well don’t ask her ask me, I’m the one leasing not her."

I purchased a used fridge & stove from Rent-A-Center in Cleveland, Ohio from their Broadway East 55th store location. They told me the insurance for their things were mandatory, so, I pay for that and they said if anything go wrong they will be out to fix it. I wasn't able to use my stove for a whole month and they asked me to be patient with them. I was patient for 3 weeks and after that they schedule me an appointment without me knowing and expected me to just take off work. The manager ** wasn't no help. I called his manager ** whom never answered or returned my calls. Every time, I was told to give them 48 hrs. I finally heard from ** (the regional manager) who sounded as if he was so annoyed. Throw the whole company away. First and last time ever doing business with them. Never again, everyone stay away. Don't even make them your last option.

I have been a loyal customer for over 10 years in spite of RAC and their ignorant tactics, but no more! They are liars and their customer service sucks **! They are nothing more than simple crooks and have no respect for long-time customers! They harass you constantly if you are just one day late on a payment. They really suck! I will never do business with them again ever! The only reason I did business with them is no interest! Stay away unless you want them up your butt constantly! NEVER AGAIN!

I purchase A television From Renter Center In Coney Island, Brooklyn, NY. When the TV was delivery to me not in the box it was suppose to come in. It was delivery to me in a blanket from day one I was telling the Manager Willie **. The TV was cutting on and I would have to take out plug then plug back in to come on. And after complaining over and over again someone can and as the manager said they reset TV. It was still doing the same thing. I went back over and spoke to the BOSS Phil while the manager Willie ** was on vacation for his birthday in South Carolina.

I'm a disabled veteran, 100%, I have fallen behind on my payments. I'm trying to catch up, the manager calls and threatens to have me arrested. I pay every 2 weeks, she calls every single week, payment not due for another week but still she harasses me for payment. I just paid her a few days before, well it has been 2 weeks and 2 days, so yes I'm late but I've been in hospital and can't pay yet. There is no talking to her. First you cannot get a word in as she is rude and threatening but also honestly her accent is so thick I cannot understand anything in my machine except have me arrested. If I had the means I would get furniture elsewhere but I just l lost everything. Having to move because the place we rented before was overtaken with roaches that we paid to try to exterminate as the owners really didn't care about anything but rent, wouldn't fix anything, only got worse as house next door that was abandoned was torn down.

I bought a dishwasher from the Yuba City California store. It worked ok for about a month. My first mistake was buying from them in the first place! I then called them to tell them about the problem of it breaking down. To their credit they did bring me a loaner and took mine to "fix" it. When they brought it back to me they didn't even look at it! I called them again and the same thing happened two more times! To top it all off I don't have a dishwasher, I'm out that money and I HAVE COCKROACHES! They wouldn't take responsibility for the dishwasher or the COCKROACHES! Save your money and go somewhere else! Or you will not only have a bad appliance but COCKROACHES to contend with!

I have rented a bedroom twice from Rent-A-Center in Fredericksburg VA. They are some of the worst people I have ever dealt with. They refuse to work with you and if you want to change your pay date you have to pay extra. I have never experienced such horrible customer service. They got mad because I was not answering the phone when I was SLEEPING, THEN HAD the NERVE to COME to my HOUSE and DEMAND PAYMENT when I was HOME and JUST got out of bed.

I recently went into the store to see if I could get a computer. I tried those other rental places and I felt pushed to a product I did not want. As I entered the store I was greet by Shane. He was very polite, gave me his name and asked for mine. What I loved the most Shane asked me what I was looking for and asked my budget which I thought was awesome. I was at 3 other stores earlier that day including Aaron's and they were very pushy and the way I was greeted by Shane was awesome and had a great smile, dressed very well. He was very knowledgeable and showed me what I was looking for and price. He explained that the items at their store have a worry free guarantee and after we talked he asked if the computer would be the best fit for my needs. I did the process to do rental of it.

I Ciera ** just wanted to take time out to let you know that your 216 High St. store in Pottstown PA 19464 are GREAT!!! **, and her people are very nice. They go out of their way to do everything they can for their customers!!! My family had a lot of trouble with this store in the past, but we decided to give them another chance and I am glad we did. We started back again with them in January 15th 2016 getting 2 desktops and paid them off in no time. Then we gotten 2 Alienware laptops paid them off right after the desktops.

RAC Acceptance NOW is an organization that is extremely crooked and to put it honestly they are thieves. What are the laws that protect stupid customers, such as myself? We purchased a washer and dryer set and a television from our local furniture store with a RAC Acceptance NOW company inside. We have continued to pay on the items thinking we would pay it off early. Well here we are 2.5 years later and 3900.00 paid. We have requested that we be paid off as we have now paid 3 times what the merchandise is worth, 3 times what it would cost if we were to walk in to a store and pay for the exact same items brand new today. We have priced the exact washer and dryer set and television, actually a better one, and the price would be $1200.00 to 1300.00, give or take sales tax. What can we do? We feel like we have paid our dues to this company who is unwilling to help us.

I have had a Rent-A-Center account for 6 or more years. Always did business with the El Cajon location but I now live in Chula Vista so I went to Chula Vista one to get a tv. And could not believe the crappy service. They told me they had to check my references again and has no time till Wednesday. WHAT. Makes no sense to recheck and I have bought a tv, 3 laptops, 2 sets of washers and dryers, ps3, sound systems and an entertainment center. REALLY think I am good to go. Even tried to go back again for more of the run around bs. This location is the worst service I have ever seen. I am a general manager and I have a 4 stars on Yelp. This place makes me not ever want to use Rent-A-Center ever again. Not how to make a profit. Sorry Rent-A-Center lost a customer.

Folks, please read and review all of this review prior to using "Rent-A-Center" better known as "Rip-Off-Center". "Rent-A-Center" is all nice and welcoming at first but become late paying them you will regret you ever entered a business relationship with them. Last year I suffered 2 surgeries and it cost me a significant amount of money even after my health insurance policies paid their share. When I came from the hospital and the rehab centers I had to take a long absence from work (3 months) as I was unable to go back to my office to work. My company informed me take as long as you need and return to work when you are all better and I was relieved to hear that.

So, here's a complaint on the Rent-A-Center in Fruitland, MD. I'm usually not one to complain (my husband and I have been renting a couch set from this Rent-A-Center for months, no issue), but the experience we had today was pretty awful. First of all, Rent-A-Center was supposed to be dropping off a TV stand for us between 12 pm- 2 pm. They called at 2 pm to say that they would be late. Okay, that's fine. So, I put my dog in his kennel (he doesn't like strangers in the house until he gets to "greet" them, but I didn't want him to get in their way while they tried to deliver our TV stand). My dog is a very vocal dog, but wouldn't hurt a fly. He barks, but doesn't growl. He doesn't like to be kenneled when people come over, but the only fix for that is letting him greet the people coming in- which again, I didn't want him to get in their way, so I kenneled him to avoid all of that.

I give you guys 0 Stars. You've been the worst Rent-A-Center that I've ever dealt with. The new manager in Union Beach is like the worst. I'm surprised the store hasn't even close. They must be hurting for money. They're so bad it's not funny because they started with the harassing phone calls on Saturday morning (payment ain't even due yet) before I even had chance to get out of bed and they kept it up all freaking day. Took up my whole machine so I waited till the end of the night and make the payment. They are hurting for money so bad they have to keep harassing people for when my use ** can come to my house Monday and pick your ** up and get it the ** out of my house because I'm going somewhere else use **.

We have rented from rent a center quite a bit. Few glitches here and there. But when the big issue came up to fix some faulty furniture they have done nothing but give us the runaround. 3 months waiting to have a faulty bed frame fixed and faulty dining chairs. We have paid it in full and have continued the parts plus service to have the items covered. They never give you the same answer twice. We ordered the parts. They will be in on Thursday. Wait and wait and surprise. 10 days after that still not in. Meanwhile I have an entire bed frame/headboard and footboard sitting against my bedroom wall. I have small children. It is not a safe solution rack to leave this like this. When someone gets hurt will you cover that? Probably not. Can't get you to cover the stuff and service I pay for. Never again!! Worry free?? Not for the customer anyways.

I have been dealing with these folks for nearly two years and have mostly been pretty flawless. As of May 2017, I experienced an unexpected career change. This messed up my payment schedule for a couple of weeks and, honestly, money was tight. My mother and I agreed to go half in on some furniture that was needed for our living room. My mom stopped giving me money and made my situation worse. But, I still managed to make payments. I fell behind by a week and agreed to pay on SATURDAY because those are my due dates. I told the man (Jay) on the phone I would be in on Saturday - even had him read the info back to me. I hung up thinking it had been squared away.

I have had a wonderful experience with the Rent A Center in Morehead KY. They have the utmost respect for their customers. They go out of their way to do anything they can to help you. I would refer my friends and family to them because of how they treated me since I have been a customer.

I rented a 49 inch TV from RAC. First... They didn't deliver it in the day they said they would, called me 4 days later to reschedule. Then I get the TV, and miss one day and they're calling and threatening to take the TV AFTER ONE DAY. So I make my payment. Next month rolls around. THE DAY of my payment they tell me if I don't immediately pay over the phone they're coming to get it. I find out they charged my card TWO times, which I went ahead and said okay, it'll keep me paid up. So all of a sudden they start calling me again, I told them to come pick the TV up. When they were here trying to get the TV, they would stay for about an hour just yelling and banging on the door.

Rent-A-Center in on High Street, Pottstown 19464 trying to use people that have low income. They are coming to job saying nasty thing like you got put out your apartment, are your car was repo you can't pay rent, you fat, you **, you have big nose, are you way far behind on payment when it alone a day later. They come to home, wait outside, sit in truck, follow you to gas station, McDonald's, subway, Giant Supermarket, doctor office. They try to follow use in traffic with kids like the cops or repo man for one day late. They bring your furniture to home damages, mark brokering wood, say they would fix it. They been say stuff new when it's used. They just put some paper over it. They why the bed bugs are happen. They have former worker that from Aaron's Store then they work for Rent-A-Center. Are you seen them where you live or at your kid's school or other place? Then when they come for you it real easy for you to get that **. You know where they be fool.

The Rent A Center on Glenwood in Raleigh NC has to be the worst yet. I never will go back there nor refer anyone to them. Have been a loyal customer for some time now. Even went back... But after today I will never ever go to them again. This was my first time being late. Was going to pay this payment as well as late fee as well as the next payment to keep me on track because I'm almost done paying my furniture off. When I explained to them my situation they had no remorse.

So I seen their advertisement for the Samsung phone. I thought it was decent and I needed a phone so win-win (so I thought). I had the phone for a few months. When I turned my phone back on one day the phone wouldn't let me in. And this wasn't a forgotten password on my end either. So I figure it's a Samsung phone, I'll call the manufacturer, they'll walk me through resetting it. So I do that. Samsung workers tell me that they don't make that phone; say they have never heard of it. Now why would Rent-A-Center be selling knockoff smartphones with the Samsung brand on it and think no one would know? Another thing, it's funny how they have no problem taking your hard earned dollars but when it's their fault they think a store credit will do justice. Not cool.

I went to Rent-A-Center in Dublin, GA on April 28, 2017 and paid $40 down for a queen bed set with the rails and they promise to have it delivered to me on April 29, 2017 between 1-3 p.m. So 3:15 p.m. came they hadn't showed up yet so I called them and the man name Tony answered the phone and said they where in Ridgewood trailer park. They will be to my home by 4:15 p.m. I said okay. Next, 4:15 p.m came still no show. I called them again and Tray answered the phone and told me that he had to go and find some boats from Home Depot and they will be to my home by 5:15 p.m, which they close at 6:00 p.m. on Saturdays. So final 5:15 p.m. comes Rent-A-Center still hadn't showed up. I called them one final time and they tell me they have to find the truck they will be to my home by 5:40 p.m. So 5:40 p.m. comes still no Rent-A-Center has showed up.

I first started shopping at Rent-A-Center in August 2016. From that time I got items that I needed for my apartment. Well first a tv. I had a great experience, but then I started getting stuff for my apartment that we actually needed like a bedroom set and a couch so we can have people over. Well my paydays were every other week, which started adding up to a lot. They told me that they can bundle things where you will be paying longer, but it will be in a comfortable price range. So it dropped from 576 to 320 every 2 weeks.

I got a washing machine from a Rent A Center in Amarillo TX. The first one I got I had to send it back several times cause it stopped working. After the 3rd or 4th time sending it back I decided to switch it out thinking I just got a bad washer. So the new washer is not working after the 3rd or 4th time sending it in. I'm getting really frustrated that I'm paying all this money on washing machines that do not work correctly. They never tell me what's wrong with it. They just bring it back. It works for a few weeks and it's out again... On a good note the employees at this Rent A Center are awesome and very friendly.

After hurricane Mathew hit and I lost all my furnishings my funds were limited to refurnish my new apartment. I scanned the yard sale post for items and was pleased to see Rent A Center selling 32 inch T.V.'s for 100 cash. The manager Chad had 4 up for sell and when I arrived was pleased to get one.That was Dec 12th. I have receipt. Worked great for a month and a half and woke up one day to find huge white line going up middle of T.V. so I call store only to be told. "I don't know what to tell you and I can't do anything for you" so I had to swallow the loss of $100 after the loss of my belongings?? Really sucks this guys allowed to do side deals pocket money and screw you when it's worthless. So upset. That was our only T.V. I'm retired, disabled and on a tight budget. I've used Rent A Center many times back in the day, now they're just ripping people off with repoed stuff and pocketing cash. Shame on them.