Rent-A-Center Reviews

I paid this item less than a month. The first when they brought me was it used when it had a big dent which did not bother me had it worked. It did not work so they brought me a new one and it worked fine the first week and I want to use the next day and then it started making a funny noise. Also in the meantime we found that the wheel was broke on the washer that they had brought me which was used and not just the real but the whole bracket that holds it on. Well that was another trip so now that we're having an issue now they tell me that they are not going to service this item and that they would refund my first month's rent if I return it. Get them to pick it up by the 3rd.

A Horrible Place to do business with. My soon to be ex-husband choose to rent a T.V. from this particular Rent-A-Center, and after about a year or so we are going thru a divorce and he lives about 4 hours away and took that t.v. with him. I did not sign any loan documents for this t.v. so I am not a co-buyer. I guess my husband has not made a payment on it in 2 months. Well they keep coming to my house and I understand because this is the last address that was on the loan documents.

The store #529 located at @ 4450 Forest Hill Blvd, West Palm Beach. DO NOT TRUST THIS STAFF! I made a payment by phone and they saved my card info. Out the blue weeks later I see a charge on my account for a payment that I didn't authorize. (it was due that day and they just helped themselves to my info and paid themselves) Meaning, someone wrote down my card info and security code and I am not enrolled in Auto or renewal payments!! Creeps! The protocol should've been to call for payment, or if payment becomes past due retrieve their merchandise!! This happened before and I spoke to an agent asking that they remove any written info about my bank account and that I alternate payments between my bank card and credit card, they had no right or permission to process any payment on their own free will today as they did.

A RAC box truck hit me from behind two weeks ago. At the scene, the local manager promised to make things right. Two weeks later, after a dozen phone calls with their insurance carrier, their regional manager in Plano, and now their appraiser at Sedgwick CMS, no progress at all towards getting my truck fixed. Will need to go the legal route through an attorney to get my truck fixed. A business managed like this wouldn't receive a dime of my money. Lotsa luck dealing with these people.

I have ONLY had an account with Rent-A-Center for a month. I was very nervous about doing with business with them because I had in the past and it was very unpleasant experience. I rented a small couch from them and set up for the auto pay to have all payment taken out of my account directly. The first payment came around and fell during winter break so I was away with my kids. I received several call from them stating the payment did not go through. The store charged my card 6 times, however according to my bank 2 of the payments were charged. I called the store asked to speak to a manager, they refused to put him on the phone. I called the corporate office and filed a complaint. I found out that the store never was suppose to charge my card that way. I was supposed to have set up the card and would have received an email when charges were made.

Yes I rented 2x from them. They yell at me all the time. They wouldnt work with us, we asked for 1 a month payment. They made it 1 a week payment. We asked every other two week payment. They give us 1 a week payment. I told them over and over we had it set up to every two week payment. They wouldnt change it. I was 9 days late. They were harassing us. While working they get mad if we dont answer their calls. When we are at work we can not use our phones. They interrupt you while talking.

My experience with Rent-A-Center in Euclid Ohio is absolutely poor. The store manager Don and Dimitri they have absolutely unacceptable, unprofessional behavior. Their record keeping abilities is unacceptable. I was forced to double pay on my lease agreement for washer and dryer because they could not keep proper records. I had completed my payment agreement in July but was forced to pay an additional two months because they failed to keep proper records. Not only was my experience with Rent-A Center an absolute disaster, I learned that Eagle Rental has the same or better products at the same or lesser prices. I would advise everyone to please go to Eagle Rental before going to Rent-A-Center. You will be sorry if you ever do business with those THUGS.

When I first started dealing with Louis at RAC he was such a nice guy. Now that he left there are a bunch of ghetto ratchet people in there that don't know what they're doing. There is a Martina in there who never takes notes to the point the employees keep harassing me. I called an employee to let him know that he needs to stop calling me because I scheduled a pick up day already and that should've been noted, then he hangs up on me. Called again, another employee answered and started screaming at me and being rude not bothering to understand what was going on or tried to help. They have no regards for people, they don't take notes, they love to harass!! At this point I don't want anything to do with Rent-A-Center.

I am DISGUSTED with Rent-A-Center in Fayetteville NC on Bragg Blvd! An employee they had working for them, got my address off my invoice and showed up to my home at 11:30 at night!!! Not only that. They have tried to enter my residence when I am not home and my roommate told them to beat it! I have many other LEGAL issues against the store and have told them and corporate to no longer contact me since they filed a claim against me!!! LEGALLY they can NOT contact me once a case has been filed! It is in the court's hands at that point! I get between 15-20 calls a day from them, and fear for my safety from the people who work in that store! Not only that, they have sworn and threatened myself and my roommate. When the DM calls me she calls from a private number she admits is her cell phone so I refuse to answer her calls because they are not recorded! I am SO over Rent-A-Center and I will be filing charges against this store!

I am a master at arms in the US Navy and have just returned from Bahrain. When I made it home my wife had a recording of a conversation she had with a manager at the Rent-A-Center in Saratoga Springs NY. After listening to this recording I almost couldn't believe what I was hearing. The manager of this store (Jason) was more disrespectful to her than I have ever experienced or heard of someone experiencing from the employee of any company. This attitude was over her wanting to pay for 2 weeks when we owed 3. Not only was he demeaning he even raised his voice at her more than once over the 30 dollars that she stated she would pay the following week.

I bought my children bunk beds. We are now moving and can't get the beds apart. Have been waiting 3 days for Rent-A-Center to help us. They keep saying they are coming and say they are too busy when we call. It's pathetic it's on us if we mess them up and even more pathetic we have begged for help and can't get any but if we was late on a payment they would sure be here to take them apart!

I have few things rented from Rent-A-Center. I had been late paying sometimes but when I call to mentioned when I'm paying Martina store manager from Dudley Square Boston mass takes things so personally she never write or note things. I end up getting a call or having someone knocking at my door telling my business so that my neighbors would hear it. Martina had the worst manager skills. She's always arguing with customers. Rent-A-Center have the worst customer service ever. They're rude especially Martina. She had offended me few times when I only call to request later payment. I'm not stealing their stuff just paying it late. It seems that these employees are trained to intimidate and harass customers. Technique is the worst. Someone out to teach them true customer service way. They are the worst.

My washer and dryer are due to be delivered tomorrow, so I have no input on delivery or product condition. The lady I have been speaking with is Leresa. I have never had such a great experience dealing with anyone businesswise as with her. She was the most courteous person I have ever had the pleasure of dealing with. Not sure who reads these reviews or what comes from it, but this particular employee has made my experience with Rent-A-Center top notch before I've even received my appliances.

1 week again my husband’s uncle died so we had to leave town. My husband was 3 days late on a payment of a TV which he called and told them he would be by Thursday when we got back in to town. They sent a detective to his work over being 3 days late after they spoke to him saying it was fine. This is the most ** runner company with the most disrespectful workers. My neighbors called to tell me while we was out of town they came beating the door down and beating on their door waking their 2 month baby knowing we was gone.

2129 Farm to Market 1960 Rd W, Houston, TX 77090 -- do not rent from this center most definitely or any other center. They are rude, disrespectful, fraudulent, and not worth the headache. They talk to you very bad and they harass and constantly call you 24/7 7 days a week. They switch up management every 30 days. You don't have the choice to set your payments the way you want. They keep you on weekly payments then get mad when it's not on time. They come to your house for being 1 day late. And they knocked loud and long and just are very rude. They hang up in your face when you're trying to discuss your issue. Just don't rent from here or any location. Go to Aaron's.

At first I must admit everyone was nice at the beginning of the process but you can expect that when you providing business to any company and that's the way that you should be throughout the whole entire process but not Rent A Center. Customer service began to gradually get HORRIBLE from the store manager calling me asking me "Are you ready to get caught up on your bills" to an sales associate telling me she can't discuss with me why bill is gradually getting higher. I can say that I am supervisor of a call center and NO way would I handle my customers the way that Rent A Center handled me and probably handle their customers! I will NEVER advise anyone to go through Rent A Center to get furniture or anything else!!! I had to also get corporate office involved and they got me in contact with the district manager for this store but he believed his workers over the customer and the last I checked the customer is ALWAYS right.

Rent-A-Center had my wife's phone number because I work in a location I cannot have my phone on me. Every time I couldn't get to make a payment before they closed (on the 1st of the Month, every month because I was paying monthly), They would call and leave very pushy messages on my wife's voice mail. I was done with these attempts at intimidation. Even the employee there when I rented the dang couch said he was happy I was back because I actually paid them. I was a bit late here and there but not nearly enough for them to be leaving unkind messages.

Employees are very rude and they make you afraid of them. They make it seem like if you are some kind of a fraud person. They do not help you unless you speak to management. You ask them to make a partial payment. They say no and ask you for a pickup time. They give you no slack, they call two or three times a day, they make you afraid to call them. I made a mistake by renting this TV and couch. I could have just went to walmart, put it on layaway and got the same TV and not get this everyday headache with Rent-A-Center.

Paid in full for a bed to have deliver to my place. It arrived broken and requested a new delivery for the product I selected. The bed was paid on a Friday for delivery on a Monday. It is Friday and they have not delivered it. I had called the store, who by now block my phone. The store and chain are a fraud. I paid in full and I am to get my merchandise. They truly DO NOT CARE OR ABIDE BY ANY CONSUMER LAWS. If I could I would give minus 4 stars.

I rented a medium size TV for my apartment. The delivery scheduling process and delivery person showed up when they said. Overall was pretty easy. They had a solid selection of TVs, I was satisfied. I got a solid TV, but it's not cheap. But if you want a TV for a few months it's a good deal. I could see using Rent-A-Center again.

Last week my husbands payment fell due, due to pay falls my husband is a week late. I asked to make a partial payment and they refused! They've called myself and husband over 46 times in a week. They showed up tonight, while I wasn't home and demanded I make a payment. I made an arrangement to pay in the morning, over a week ago. The lady proceeds to tell me that no, that's not going to work. I explained I was sorry I've made and arrangement and she had no choice. She proceeds to yell at me and I just hung up. She proceeds to call my husbands phone and when I answered she hung up on me, so I returned the call and she hangs up on me again!

I paid off a TV in 2015 then in 2016 I was getting another TV. Now mind the first TV was new came right out the box so they agreed to come out and get the TV and send it to Rent-A-Center shop where I would pay their price to fix it and I agreed so they brought me another TV until my TV was getting fix. It went from a loaner TV to me paying for another TV and every time I ask where is my TV ** which was the store manager at 1919 Glynn ave Brunswick Ga always said it was coming on the next schedule truckload. It went on for months no TV and the next thing I know I get a phone call Mrs. ** we want to know when I'm coming in to make a payment OR schedule a pick up to return the TV but I never received my first TV back so I think my TV was fix and someone at the store stole it. I will never rent anything ever from Rent-A-Center again.

My experience with this place was okay at first until I fell behind on my payment cause I have other bills to pay as well as this one. But the store manager and employees came to my house. Knocking on the door, then try to open the door. My autistic stepson told me this. Which frightened him thinking it was a burglar. Recently I have been laid off from work temporarily until work picks up. And I'm a week behind and the store manager was rude on the phone with me. I tried to tell him unemployment will not pay me this week, that I will pay them next week but he was still harassing me and being rude. I'm to the point of returning their two of their items back to them. I don't want to deal with the Rent-A-Center in Whitehall, Pennsylvania anymore. I really don't want no part of this organization anymore. Too much of them stressing me out and harassing me.

I was late on a payment after losing my job. I called to let them know it was going to be a couple of days till I had the money together to make the payment. I then had to go out of town for a family funeral, while at the funeral service RAC called and demanded that I pay or return the items. I calmly stated that I was out of town and at a family funeral service and that I would call them back. The employee (Chris) rudely demanded that I had to come home so they can get their items. Being upset I hung up.

Was told to be alert about Rent-A-Center's practices. I rented to bring my credit score up a little due to having medical issues on my report before I started to receive my 100 VA. I ask the manager several times through the year when my 12 month payoff was. I was told several times it would be in Dec. 16 and stated "we have it as a partial payment in Jan but, we will fix that on your last payment" so, when I called, of course I was told to talk to this person I had never spoke to before. He said he wasn't going to fix it and if I wanted they would pick my stuff up. I had made every payment on time or before. So be careful out there. ALSO HE KEPT SAYING WE GO BY WEEKS NOT MONTHS AFTER I WAS TOLD UPFRONT IT WAS ON A YEAR. WOW.

I am writing this because the employees are very rude. They call you at work when asked not to. I have asked them several times to come and pick up the stuff I am renting and the manager told me he didn't want it back. He had no room in his stock room. Which isn't my fault. So because he refuses to take the stuff back that I can't afford he keeps harassing me. If he told me to keep it he should be the one paying for it not me.

I have rented from Rent-A-Center for years and even paid off merchandise. I have never dealt with unprofessional and disrespectful employees like the ones in Elkton, MD. I waited 2 days for them to pick up merchandise. Never came or showed up. A week later an emotes named Carl shows up at my home peeking in my windows and screaming, "Open your ** door so I can get my merchandise now". I was like, "Excuse me, knocking on door would of been polite". He continues to stand out front screaming, "You cut go thru life thinking everything is free". His behavior had my 7 yo crying and upset. I will never rent nor recommend them. I even contacted Ida their store manager to no avail.

On November 19, 2016, I submitted an application online and was approved for 2000$. I went into my local store located in BARSTOW, CALIFORNIA, to pick my item and show documents to verify my income. The store manager name Carlos, approached me and said "Unfortunately, I wasn't approve!" I asked him why because I was approved and showed him the email. After reading my approval letter he then said... "Oh well, but you were denied because I put the wrong name for my job (IHSS)." I asked Carlos if I could fix it by submitting a new app with the correct wording. He then gave me a Spanish version. I asked for a app in ENGLISH, however this app was located in his office behind the counter. Frustrated, I made contact with the corporate office, in which was no help whatsoever. I have been waiting 10 days for someone from the district and regional office to contact me. There's no way I'm not being discriminated against and I plan to sue!!!

Previously went to go rent a TV from Rent-A-Center. Sales guy was so quick to try to get the sale and gave misleading information, promising delivery date to be the following day by 6pm. Called 5 different times and waited 4hrs. 30mins to come to find out that the TV never left the building, it was still there. Delivery wasn't going to happen. Missed half a day of work for this disappointment!!! Will not recommended anyone their biggest waste of time this was the store in Cutler Bay. They should close this store down too. Making me pay for insurance when I refused!!!

Having never had anything to do with this company, I suddenly started receiving emails from them. I tried to unsubscribe, but when I got to the point where I hit "unsubscribe", nothing would happen. Then I started getting emails addressed to "Hailey" reminding me that my next payment was due. I have sent them a number of emails telling them that they have the wrong email address, but have received no reply, and still the emails come!

Ok I know that everything in life is not free and we have to pay for everything but the furniture that Rent A Center rented to me is not worth renting. I am sorry to say this but they should be able to take payments that you are able to pay and stop harassing people. I am sorry but I really truly regret forever renting out furniture from Rent A Center. Plus you pay more for renting the furniture. I pray that I can get enough money together to buy furniture instead of renting and receiving HARASSING CALLS.

My family and I went into rent a center found couches and were delivered the next day. The day after the delivery I found out the sofa had a broken bar and every time you sat down the sofa would squeak, so I called and explained told them I no longer wanted them. They couldn't get a truck out till Monday and the day I called was a Tuesday. I agreed said that was fine so come Monday evening I called and asked why they haven't arrived. I was told we have no pick up on the schedule. I then called corporate which was no help. Called Tuesday @ 10:24 - was told they wouldn't make it till Friday. Worst company ever - need to close this store or send over a new manager.

This is awful place run by the thiefs. Their attitudes are very rude and defensive. Be careful when purchasing the stuff from here. They ripped me with $42 more of what was in 90 day contract. They delivered the sofa in awful manner and during the delivery they even torn the sofa and I didn't said anything to them. The final price was 450.06 written on contract and the front desk lady told me this amount is after your initial payment is made and I ended up paying 491.12. What kind of business is this when you lie with customer about the price and print final price after deducting the initial price. Total lie. Be aware of them and don't buy anything. I am planning to sue them and take this action to consumer court about their awful and deceitful act.

Never had any problems with any bugs at all in my home. Neither my friends or my family has ever had any problems with bugs. MY HOUSE IS INFESTED WITH BED BUGS!! The exterminator from all different companies are saying the main source is the couch. Rent-A-Center is doing nothing. I've thrown out all of my furniture and bagged up everything in my house for the exterminators. My life is taking a beating right now and they've denied everything.

I have paid off 6 accounts with these sharks... They call me at 9 am on the 3rd of every month telling me my payment is due!!! I explain to them that my payment is due on the 4th of every month. They tell me it's due on the 3rd. I laugh and tell them "fine" and make my payment... I have had some issues with a DJ set up I purchased from Rent-A-Center. I have had to bring it back 4 times. The 3rd time I bring it in to get it fixed... They forget to send it out? With the explanation of the issues with this set up!!! Then after I take it back home I call Gayle the manager of this store and tell her the whole problem... Gayle explains that they don't make this system anymore and can't fix it!

My uncle bought some furniture from there (Rent-A-Center) a while ago. And in no time no animals/kids it started falling apart pretty quick. The side/underneath started bottoming out (ripping). Needless to say he was PISSED. So, no more of THAT! He was done with them. That should have been my lesson. Awhile ago (earlier this year) I needed a new phone and I'm poor. So, when you're poor Rent-A-Center's there to help. Or so I THOUGHT!

I had rented from Rent-A-Center in Lebanon pa and put a biweekly payment on the item. Was promised that it was going to be delivered on Thursday so Thursday came and late afternoon I haven't heard anything on the time of delivery. I called and they had no clue what I was talking about and looked up my account. It turns up the manager forgot to schedule my delivery and for someone to deliver it later on that evening. When they showed up with the item the person delivering asked for help in carrying the item into the house and didn't know how to set it up. Plus the item we rented was a TV and they lost the remote and gave us one that wasn't to the TV and didn't have any batteries.

They will call you 10 times a day when your bill is due until you pay it. Even if it is not late They make you feel like it is. They are relentless. You can't send them a check (they will not allow you to do this) so you add them to your online banking bill payer. I have set up an online account with RAC and I can't get in regardless how many times I reset my password. I can't understand how they are allowed to do this.

We love the Rent-A-Center store 5166 we go to - good people who worked with us on any problem. The manager there is great. If we had any problems she took care of them asap. Not all stores are the same. One of the other ones we dealt with the people were idiots.

I had an issue with a Rent A Center employee coming to my home and tampering with/moving my surveillance camera by the door to hide his person. My teenage daughters were home alone and scared by this employee's behavior which included ringing the doorbell for 6 minutes straight and sitting in his vehicle outside my home for 20 minutes. We recorded the whole incident from the surveillance system hard drive. I spoke to the manager of the location, Ruben, and he admitted fault, and stated he asked the employee to sit outside "to wait for you". I recorded this conversation. Ruben refused to give me the employees name to make a police report. I spoke to Gary **, the District Manager on September the 20th.

I have been a long time customer since 2002 but starting this year 2016, hell has no fury on how this people treat their customers. No loyalty whatsoever. I have purchases two things from them mid December 2015 and early January 2016. I felt short starting last couple months. I had paid more that I should have paid by now. These people are going over my parents property and my property vandalizing and cursing at people. Threatening with the police is about to arrest right now if you don't pay or return the merchandise. So I have to contact a lawyer to further assist me with these issues. They don't believe that people have rights. Being defaulted does not make you a criminal. It says that we are humans and have other problems than RENT A CENTER to deal with...

Me and my fiance went to Rent-A-Center to rent two phones. We had to start out with loaner phones. But when we actually got our phones his worked and mine don't work right. All they say they can do is send it to service and put back into a cheap loaner which isn't what I am paying for and it's their fault the phone isn't working right. They are rip offs. Stay away from them. They are a waste of time and money.

Please do not go to Rent-A-Center, horrible customer service. You can pay your account and still be called constantly. The stress isn't worth it. If I wasn't almost through paying I would give property back. Go to Conns or pay cash, everything is cheap now. Save yourself a headache. Their old tactics will one day close their doors. Like getting something from a loan shark. Save your money up and buy items. They will make you lose your sanity, insane tactics. So not worth it!!!

I have never had Roaches in my home till I started renting from Rent-A-Center in Danville Illinois Gilbert st. I have complained to them and they do nothing about it. They tell me they have it under control. Well they're wrong. They don't. They also tell me they spray their items and they don't. I have had a fridge from them and got a washer and dryer from them and now I have been battling roaches. They since have came to get the fridge and I started having them kind of cleared up but I then had to get a loaner on my dryer because mine wasn't drying anymore and they brought me a different one and I asked them again "did you spray it" and they said it was new and there shouldn't be a problem. Well it wasn't new and now I have them bad again. I'm so mad right now. I really want to throw their roach infested stuff out into the front yard and tell them to come, get it.

Rent-A-Center in East Stroudsburg PA. are not professional. I had an account at one of their other stores. Well that store closed up and my account got transferred to East Stroudsburg store. As a customer it's not my fault that their store closed up. This store has been nothing but problems with my contract. I pay every 2 weeks as the contract states. These people call all my references within a week telling them I have an appliance that's not being paid for. That is confidential plus my contract is for two-week payments. The workers are nasty and rude. My references are not to be called about payments. They lie to you about the payments and say everything is good just so you purchase anything from them.

I have been a customer for 6 years at the Granite City, IL location. Our whole house is furnished with rent a center and at first the workers were really nice, got my furniture on time and in good condition. They now have rotate new workers, new management, and the deliveries are not on time. I have had 3 separate appointment times that were for the 4-6 pm time frame, and not one single call or notification they were not coming or were going to be late.

This is my first time dealing with a 'rent to own' company. Let me just say, I am not impressed. When I walked into the store, things were great. The manager 'Rachel' in the Louisburg NC (North Carolina) store, was nice and friendly. SOME employees were nice as well, but some were very rude. I decided to get a laptop and TV. Well, Rachel tells me, the only laptops they have in the WHOLE store, are the ones on display. So, I was forced to get the store laptop. After getting it home my brother and I were looking at it. (By the way he works on computers and has his A+ certification.) It turns out that on their website it shows the same laptop but better spec. False Advertising, much?! So, not only did I get the display computer, but got robbed in the process.

I am a day late on a $14.88 payment on a portable washer. The sales associate at the Levittown PA branch walked into my place of business and began belittling me in front of customers and my Boss... screaming that they will not put up with this and will be out tomorrow to pick up the washer... if no one is home she will come back. I am afraid to lose my job if the woman returns to my place of employment again in the future for a late payment.

Rent - A - Center on 1027 Beach 20th, Far-Rock-away, N.Y. 11691. This store has nothing good going for all the workers including managers are very rude and unprofessional. They all need to work in the basement away from customer are people that are alive. The delivery guys are no better. They are always late and do not know how to put up the items you rent or buy and there were always missing pieces which we had to call to get. My bunk bed fall, taken my son to the bottom of it. Thank God my grandson was not on it or my son was not hurt. Come to find out there were screws missing that held it up so it will not fall. I remember once the bank made a mistake on one of my payments and they came to take the bed. Mind you I have not missing a payment before and I only had two more to go before it was mine's. Hey after that I just pay them off.

I went in yesterday to make my payment. After giving a payment and tending to my toddler I accidentally gave the manager Shawn an extra 40$ that has now mysteriously disappeared. I called and the acting area manager stated the same thing and both verified it took three minutes for both of them to count the drawer. I am so angry at the dishonesty of their employees. This is not my first problem with Shawn yet they continue to let them work here. Now my family and I are out the money and no help.

This is my second review for the lake Elsinore store. It's horrible. It's like to get a job there. One of the qualifications is you have to be rude to customers. My first review got me a call back from the district manager and he was really nice and respectful and I thought the problem was going to get fixed. He said that he would get our washer fixed for us for free which was really cool but they never came and picked it up and now he won't answer his calls anyway so she calls us back and yells at us at customer for going higher above her.

Their employees are the rudest people I have ever met. I don't know who I talked to on the phone at the Midland, MI store, right next to Kmart and Save-a-lot. But he was a ** and very very rude. He wouldn't tell me how much I owed them. And then wanted to schedule a pick up of my stuff. I would have paid it if they would have told me how much I owed them. But since the guy I talked to refused to. I hung up. THEN they called my work, which was very unprofessional. And then they went to a house where I don't even live: and harassed the people that do live there. (I do know who the people are). Regardless, My laptop ran slow, even with high speed internet. Seriously the RUDEST PEOPLE I HAVE EVER ENCOUNTER IN A PROFESSIONAL BUSINESS. I will NEVER recommend you guys to ANYBODY! EVER.

I have been through rent a center for a couple years now. Me and my husband just moved in february and decided to get a bed through them. Well we pay our bill every month and this past month we got behind a payment. Well now we're behind two payments and if I talked to a manager would they work with us because I don't see why I should put my account on a freeze and have them come take my bed if I am able to pay my overdue balance and my soon to be new balance in two weeks so they would take the bed back for two weeks and then have to bring it back to me in two weeks. Why can't they just make a deal and we will pay our overall balance on the 24th and then be caught up. Please if anybody knows anything that could help me that'd be nice cause they wanna come get my bed tomorrow and we're only two payments behind and I got a bad back and have nothing else to sleep on.

The most worsening experience people I have ever dealt with here in Longview Tx the loop 281 store. Change due dates from Saturday to Wednesday and then say, "You owe late fees." Just sad. Pay off everything ever gotten from rent a center but this store well the people in the store here is the worst I ever seen. Paid off washer and it breaks down. Call them, they come pick it up to fix it - never seen it again. Ask for my washer and NO one know what I'm talking about because everyone is new in the store. Now they ask me to work with them because they're new. Ok put my due date back on Saturday. Give me back the washer I paid for and I'm good. My payment went from $160 to $130 to $94.60 but now that they change my due date it's 110.94 because they say it's late charges but it's not due until Saturday. I just wish that someone could help me out and find out what's going on.

I have rented a bed and a TV off of Rent-A-Center. The bed is paid off and the TV is close to being paid off. I have to say that my experience has been amazing. TV broke one on me and was replaced no questions asked. The next day with a new one with no added cost. I would highly recommend them over other places. Manager has been extremely helpful and has worked on me on several occasions. People complain when they come to repo them because they don't make their payments. Make your payments on time and you will be fine.

Tried to buy a bed they had on sale for Black Friday 2015. I waited 6 months to get the bed. When they delivered it was the wrong bedroom set. I also bought a mattress that had bed bugs and they didn't want to come pick the bed up. They didn't want to do anything. They've done nothing but harass me and I still do not have the bed because when they picked up my mattress they took the whole bedroom set. When they brought it back to me they brought it back all damaged and they still want their weekly payments and I still don't have a bed. This company is horrible.

Went last week to make a payment of 100.00. He wanted more and would not take it. So called today to make 200.00. They would not take it telling me they need to 50.00 extra. I'm only behind 2 payments which comes out to 165.00 but paying 200.00. I left message at corporate. Called store back requesting balance on my account. He would not give me my balance telling me that when you're behind they can't give you your balance. Never heard of that so I told him there is a way he could give it to me then he hung the phone up in my face. I called back and he hung up the phone again in my face. I don't understand how this company harass you and when you try to make a payment they don't want to pay it then they rude to the customers. His name is Aron at the one here in Jacksonville and very very very very rude.

I have already purchased two different items with Rent-A-Center the one located in Sw 67th in Miami. With that store I can honestly it was great. Staff was nice, NEVER disrespectful or too rude. However, I moved homes and now live in NW Miami and I decided to get new couches, which may I add are the most uncomfortable couches I have ever sat on. Apart from that being said I am a single mother with 3 children and work six days a week. My schedule is very hectic, I cannot answer my phone at work, due to cameras all over our office. The issue is that I fell behind 2 weeks on my payment and they were always calling, leaving threatening messages about filing charges against me for theft. Do they think no one has a life or would really risk catching a theft charge over a piece of ** couch.

Harassment because being late on payment - I lost one of my pension checks (lost 1400.00 a month) and got behind on payments. In March I had 2 surgeries in 10 days. I was unable to drive and I had to ask about doing payment over the phone. I owe less than 400.00 on my chairs, but now struggling because I now have to pay 95.00 a month for medicine to help my liver to heal. And they are calling my landlord and friends and family harassing them. I have bought furniture from this company before but never again. They are worse than loan sharks.

Ok wanted to trade out a tv that was not working good. They wouldn't do it coz I had been late. It's rental place come on now. They are going to lose me as a customer after 20 + years. Jerry and Laura biggest piece of ** there are. Laura is 2 days of man position went to brain that don't have. I wouldn't send any business to them again. Go elsewhere people where they care. This is shelbyville indiana 46176 jerry ** name.

My refrigerator stopped and went to get a new one in Lawrenceburg Kentucky. They had a refrigerator on the floor and said it was new BUT it was packed full of employee drinks and food. How can it be a NEW refrigerator if the employees use it for their own personal use? I told them it was now used since they were using it for their personal use but they said no that wasn't the policy which that policy sucks. I encourage NO ONE TO BUY FROM RENT-A-CENTER EVER!!! I give them NO stars!!

It's been six months dealing with RAC and my house still has bed bugs. I've had my house sprayed and I still have them. I rented a bed frame with drawers... and the drawers came with bugs. I've contacted the district manager several times and no one ever calls me back. I'm wondering if he is real... I now have three mattresses that are infested with bed bugs and RAC won't take my calls or return my messages. Stay away from RAC on Butler Street in Pittsburgh, PA. I am taking steps with the Attorney Generals Office and their Consumer Complaint Department. The next step is a lawyer. Please be careful when renting furniture from RAC... I've had this nightmare for 6 months... My children and I covered with bug bites. My mattress is so disgusting I wouldn't let my worst enemy sleep on it. The seams are covered in black spots and it is disgusting. So... Be VERY Careful or STAY AWAY from RAC.

I rented a few things from Rent-A-Center. My home caught fire. It was a total loss. I am in New York state. Rent-A-Center keeps telling me I am going to jail if I don't return the things. I told them the place burned down. They even went out and saw that. I did not have homeowner's insurance. My question is can I go to jail? They have called everyone on my list and told them the same thing. I had a stroke less than a month ago. I had my cell phone with me. I told them what happened. They told me to leave the hospital and come pay them. Please help. They just won't leave me alone. Can I go to jail?

My experience with the San Diego Store located off of Euclid and Federal, has been a complete disaster. I rented a TV from this store over a year ago and in the process the whole store was replaced with a brand new staff, which was when all of my problems started. I called a few months back and asked for my payoff balance. I was told the payoff was $398. I then made a $300 payment and confirmed that the new payoff balance was $98. I called back 3 weeks later and everyone was new. I spoke with Robert and request to make my regular $46 payment which should have left me with a $52 balance. Robert advised me that my balance was $326. I told him that was completely impossible and tried explaining to him that I had just made a $300 payment. He insisted that the $326 was my balance so I asked to speak to the Store Manager and he advised he was gone.

Rent a Center is a complete ripoff! The employees as well as management is very nasty on Capital in Raleigh, NC. We were one week behind & we called to make two weeks payment. We were told we had to pay for a full month. Who & where charges you double for a 1 week late payment. It's sad enough they are charging 3xs the amount for the merchandise. We kindly told them to come get their **! I wouldn't recommend a dead animal to this sorry location!! If you can't get from another company DO WITHOUT UNTIL YOU CAN FIND BETTER AT ANOTHER STORE, MOST DEFINITELY NOT RENT A CENTER!!!

Each time I go into the Westbank store in Westwego an individual, named Noel, raises the price on the merchandise. I went into the store to make a weekly payment (I wanted to make bi-weekly payments, but was refused) and was charged a higher fee than before. I explained how coming to this establishment was like "pulling teeth." Upon receiving my receipt I was told not to come into the store unless I had full payment for the item. The manager and the subordinate were very impolite, belching, slurping, and making obscene gestures. The manager (I am using lower case on purpose) was asked for the Regional Manager's number, but would not produce it.

They are rip offs! They make you pay two even three times for an item. They will sneak in a double payment and you will never see it! I hope they go out of business forever! Go into their store and you are on a Pirate ship. You'll come out with "No Teeth!"

We bought a couch from them. We pay weekly when my husband gets paid. That's not good enough for them. They're always saying we're late and they're always trying to get 2 payment every time. They threatened to break into my house and take it back, that they're going to call the cops and say we have stolen property. When they brought the couch to us it had a ripped cushion and they said they would fix it and it's been 2 months and never been fixed. So I called Ashley Lynn who made the couch and they said they could ship me one for 25 and that the couch retail for 999. They're charging me 2300 for it. How is that fair? Never again will I use these no good son of **.

I've had a bad experience with Rent-A-Center in Elkhart, Indiana. I wanted my payments to drop on my payroll date so I notified the store to come and pick up the items until I can get on track with my payments. I made an appointment for pick up at 10 am, and I was outside waiting on the driver. They never showed nor did they leave a notice that they came on my door. I don't have a vehicle to drop the items at the store and they weren't lenient with that. So the manager at the store told me they have been at my house twice but I only received one notice on my door which was a day I clearly told them I would be at work that day. He said legal action will be taken if they don't get their property. The manager was clearly not trying to work with my situation at all. I feel that it was purposely done to take the money I put towards my belongings and just come repo the items. I feel like I've been got. The manager was a real ** about everything.

Been a customer for a few years. I have always paid my bill. Now my washer is broke and I haven't moved to Texas from Alabama and they tell me that there is nothing but franchise stores here. I have tried for 3 Days to get my washer fixed. These washers are crap! Customer service is even worse. I will NEVER buy from them again!!!

They are quick to threaten you and say they are wanting to press criminal charges on you. These people are unprofessional and when I rented a three piece sectional from them, they said they would clean it, but once we got it, it was trashed. Stay away from these people!!

They tried charging me 25.99 a week for a 10000 btu window ac. It was a total price of around 1100 to own a $300 dollar ac unit and it was used and dirty...

They are terrible. I will never rent from them again. They said when I got my washer it was a 2015. No it was a 2014. And when I had it fixed I am waiting 3 weeks because lack of help and I am paying on something I still don't have. I have loaner they gave. It's small. I hate it. They so done with me. I have not got much left to pay on my washer. I won't rent again from them. We are done.

I decided to purchase both of my daughters' bedroom furniture sets mid-January of this year, 2016. The sets were used, so I got a decent deal on them for their 180 pay out. The first being a queen bedroom furniture only, I had the mattresses. The second set being a twin over twin loft with trundle bed. This set included mattresses. 3 months later we decided to return the twin set and get a queen since my daughter rarely sleeps in her room. I figured we would use the bigger set for company. When they got here to pick up the kid set, they initially refused saying it had bed bugs. Never have I had an issue with bugs. I have concrete floors, so nowhere for them to hide. Initially they refused to take the set and said I would have to pay for cleaning.

I am so tired of these people calling me and harassing me about my payment when the day my payment is due - the day isn't even over yet! Andy from Phoenixville Pa is pain in my butt! Then they call from diff nums to trick you into answering your phone! Call if I'm LATE - not on that day! I'm gonna stop answering my phone and blocking any numbers these people call from! I will pay when I'M READY! Idiots!

I have been a long time customer of Rent-A-Center, 10 years and 3 stores, off and on. I know that I pay more but am okay with it because that's the only way I can afford the item I want and it has saved Christmas for me on more than one occasion. With that being said, I pay my payment and ask again what my payoff is, (the Milford, Delaware store ), that I am dealing with doesn't offer up the information like the other stores I dealt with in the past.

I only do reviews when this are really bad and this store is the absolute worst!!! Framingham, Massachusetts store!! It doesn't how long you rent from these people. They have no problem harassing you for a payment but their harassment has no limits! I felt like the mob was looking for me to hurt me for not paying a loan - it's crazy and they go so far as to call the police? Since when do taxpayers pay for police to be bill collectors? These people call anyone you put on your application and harass them also and these aren't the worst of things they have done!

I pay every week and they trying make me pay 200 every week when the payment is 130 and I already paid 130. Now they demand 200. Yes TV little behind cause I had no job in December but they still harassed me and still do.

We have purchased to rent from Rent-A-Center many items and have gotten Insurance on them. Recently while playing a game the controller flew off my hand. I'm 54, flew into the TV and cracked it. After about 2 weeks they notified us telling us it was due to negligence and it's not covered under the warranty. Are you serious? It was an accident. That's why you put insurance on things. Mind you we paid insurance on it for 3 years. Now they're trying to make us pay more and not give us replacement.

I have dealt with Rent-A-Center for a while. I liked them. Was always making my payments on time. Recently I had throat surgery so have been out of work and unable to make a payment on time. They harass me every day and come to my house. I had my little niece staying at my home and they came 2 days in a row banging on the door, not knocking, banging and ringing my bell like crazy. She was scared to even go to the door. They should understand and just give a person a chance to pay instead of doing this. Especially when I have had my family call when I've been unable so they know I have health issues so bear with me. I've been 1 day late and they call my phone constantly. It's a bad way to do businesses and once I'm done paying my 3 items off I will not be renting from them again. Too much of a headache.

Okay, so I have never even rented from RAC but they annoy me at least a couple times a month with phone calls anyway. I assume whenever you rent from them you have to put down people as a reference to get a hold of you? Well apparently a friend of mine used my number as a reference without my knowledge when he rented a smartphone from them. He gave the smartphone to his girlfriend as a Christmas present because her old phone was broken. Well, shortly after Christmas this friend ended up becoming incarcerated. RAC called me probably 5 times to ask me if there was any way I could get a hold of this friend because he needed to make his payments. I told them EVERY SINGLE TIME that he was still in jail and that would be impossible yet they still continue to harass me. I also told them they might have better luck getting payment out of his girlfriend.

Our local Rent-A-Center in Beaver Falls, PA, is a nice store with friendly employees. They do a good job of serving the customer's needs. The complaint is that they are pushy and very bossy when it comes to getting payment. My husband and I cannot always make weekly payments as we do not always have the money. Sometimes we need to do a monthly plan. It seems monthly plans are accepted, but not wanted.

I got an electric washer and dryer and had no problems with them. However, when I moved, I needed a gas dryer. I contacted the Rent-A-Center store and they brought out a gas dryer that was a "loaner". It was rusted and dirty and didn't really dry anything. It would take 4 hours for anything to dry. After a month I got another dryer which was in much better shape than the last. However, it just caught on fire! It's late so the store was closed. I called the 1800 number thinking that they would be able to help me, but I was wrong. All they said was I wouldn't be able to talk to the district manager until Monday night because they have 24 hours to respond to their customers (it's Saturday night).

I have been paying on my account for the past 15 months. Each time it is paid on time. However, I get emails and phone calls reminding me that a payment is due. To go one step more, they call my wife too. Sometimes we get 4 to 6 calls each month and about the same amount of emails. I WILL NEVER PURCHASE FROM THEM AGAIN.

I have rented from Rent-A-Center for quite a few years, in fact since 2013 at the Roslindale store in MA. As a customer I payed my rental products in a timely manner. In 2014 I purchased a smartphone. This product did not work, so I bring the product back to the store where I purchased it. The Manager at the time Fernando who I dealt with frequently in a business manner gave me a new phone that was similar and he never cancelled out the first phone of purchase. I ended up paying for 2 phones unbeknowing to me and I have lost nearly $700 in which I have all receipts and payment history for all products I purchased.

I went in to make a payment. I was short 27 dollars. I told them I can have remaining plus any fees on Friday when my husband got paid. They wouldn't accept the payment. Then they said they would add my husband to my account. I told them no, he gets paid opposite me. You don't need to add him. Why wouldn't you accept payment? You guys do this to me every time. Rent-A-Center sucks. Will never rent from you again. Ya I was first payment and I had money. My check was short and you wouldn't accept 40 dollars which more than half EVERY TIME. NEVER AGAIN AND NO I WILL NOT REFER YOU. I WILL TELL PEOPLE TO STAY AWAY. Oh and I'm from TX too. I hope you have a terrible day.

I rented a 65 inch TV in December and it is now February and decided to give the TV back. Me and my wife have been calling and given false statements that RAC is going to pick up the TV. It's been a week and a half and still no pick up of TV. I just called the corporate office and I'm supposed to hear a response within 24 hours but after reading these reviews I am not hopeful. DO NOT deal with RAC in ALABAMA or anywhere else because the company as a whole is all the same. Very rude and unprofessional.

I visited the Rent-A-Center at 7380 on War Springs and Eastern, the store was untidy. If you are trying to sell furniture why would you have a paper towel roll and the windex on top of the bed you are trying to sell. When I told one of the workers they said ok then proceeded to go out on a smoke break with another worker. I would never buy something from a place that doesn't even care about how they care for the furniture.

I work in emergency services so I don't have a normal schedule like most. I tried to make my weekly payments but could not get to store before they closed. I tried working with manager John and he kept saying I have to talk to my boss. I was willing to pay and pay late fees but was told couldn't make payments online. One week was told one amount the next week the amount was way higher than previous. This place is a rip off. Aaron's, goodwill and pawn shops are better places to spend your hard-earned money. Do not do business at Rent-A-Center West Patrick Street, Frederick, Maryland.

I just started a looking a phone, Rent-A-Center store in Ozark, Alabama. It very disappointed and anger to employees of Rent-A-Center in Ozark, Alabama. Get not fair phone was Samsung Galaxy S6 (T-Mobile) but not AT&T. But they jacked the price $1,333 (its balance) this phone cost $918. I pay $210 a month August 2015 to February 2016, they really robbed my money every month and jacked the price.

No consideration! We have been a long time customer for at least 12 years. Not only my husband and I, but my sister-in-law for at least 10. I realize they are in the business of making money, but for the business we have done, they should at the least work with us. We have purchased 2 flat screen TV, a stand, home entertainment system with blu-ray, living room set with tables, washer and dryer, bed frame and mattress. Lamp, freezer. I have $275.00 left on a desktop and $300.00 left on a dinette set that they came and picked up today because we owe $45.00. I had a death in my family and they could have cared less about it. It's Wednesday and my husband got paid on Friday. Because I have paid so much into my computer I will just pay it off. After that, I will never purchase anything from them again. I found the same table and chairs for $124.00. They were charging us $400.00 for the rent. Good riddance RC.

After having rented a living room set, a bedroom set and a TV with console for about two months, I needed another bed for a tenant that was coming to stay in my efficiency, which I rent to vacationers. They promised delivery on Thursday, my tenant was coming in Friday at 1:00 pm. They never showed up on Thursday. I called by 9:00 am on Friday to check on delivery. The person that answered the phone, by the name of William, said that they did not started delivery until 12:00 noon! I panic! My tenant was coming and I would not have a bed for her. After several calls, they finally arrived at 12:30 pm. They brought me a used bed, said they did not have anyone new.

First, the people that run this is very shady and misleading when going over the agreement. Second, when I got a used washer and dryer from them I had to repair both of them myself. They refused to send anyone out to repair them even though I was told they come with a 12 month warranty. After I told them it needed repairs they told me I have to pay $26 more a month for the warranty. I asked them "What happened to the 12 month warranty in the agreement?" He said I must of misunderstood the deal when it was explained to me. That is funny. I remember clearly asking about the warranty at the start because I was concerned how used it was. Washer had a broken stabilizer and the dryers vent exhaust was packed with lint so bad it was a fire hazard. I don't know what to do about this other than to pay it off and never go there again.

My experience with the employees at Rent-A-Center on HWY 85 in Riverdale, GA was HORRIBLE! I am disgusted with the way they handled things. MIND YOU, I am an employee of NFI Industries, a company who ships off the products FOR Rent-A-Center. I've been out of town on a business trip, and they have been blowing up my phone and my friends and family phones about their raggedy furniture. Which I already had spoke to a manager to please come pick it up, I did not want it anymore.

We have Dinette Set and Bedroom Set from RAC. I dropped a check for payment in overnight box, not aware of the fact they did not take checks. Two weeks later I got a call from one the employees asking for my payment, told her I dropped a check 2 weeks ago. Was informed they do accept checks for payment. I asked her where the check was, and was told they don't know where it was. Few days later I talked to the Manager and was told the same story. Went into the store to find out the truth. Was then told by the Manager he wasn't sure what happened to the check. I asked why did it take this long to informed that checks was not accepted for method. Was then told it may have been put thru the shredder, but doesn't know for sure, but he would check it out, and if it was in there, he would call me to come pick it up!!!

I was late with my payment and these people started harrassing me coming to my home 5 times a day knocking so hard it scared my kids to the point where they didn't want to go outside and play as if they were traumatized. They called my family members and told them that I had stolen property and threaten to incarcerate me. They are aggressive, rude and they need to be stopped.

I reported my gas dryer was not working properly. They are responsible for repairs. They wanted to remove the dryer and give me a used loaner while the dryer was sent for repairs then they claimed they couldn't find a loaner. Finally called their main office in Texas.

Why I am NOT a RAC Customer... I almost was. Today we entered the RAC located on Overland in Boise, ID looking to rent to own a new flat screen TV. Prior to going to the store, we had called to inquire about what was required of us to provide just so the transaction would go smoothly and efficiently. We entered the store ready with everything we were told to bring. The store had 4 employees on the sales floor and we were the only customers. I felt confident that this purchase would go smoothly. I was wrong.

I rented a mattress set from Rent-A-Center in Little Rock, AR and started waking up with bite marks. After examination of the mattress I found bedbugs. I contacted the store and told them what happened. The guy was so rude and told me they don't pick up items with bedbugs. He also told me I need to call Terminix at my expense. I called and started a claim against RAC. I will never rent from them again.

Was told I had to be home for the delivery of furniture, got home, they sent one new guy to unload furniture. He had to call for help, after calling the so called manager on this, I was told she was a million dollar manager who had outstanding sales, and if I had a problem I should call Corp. office and ask why is it that they couldn't have 2 men on the truck, and this was a million dollar Corp, and she was an excellent sales manager. I took off to meet them there, and she was very rude bout this. It was suppose to be 20 down, 3 wks free, no I paid 20 for one wk, then next wk it will start. Where is the free weeks?

It is truly unfortunate to encounter a company who does not promote or encourage their own Core Values within the ranks of their corporate structure. As a Realtor, I utilized the Rental Services of Rent-A-Center in Cape Coral, FL to STAGE a large home we were preparing for a photo shoot and Broker's Open House (Short-Term). After 3 months, we arranged to return the furniture. They have no issue with Stealing property from a residence that does not belong to RENT-A-CENTER, nor could it be mistaken to be as no such product was ever rented at any time from their store, then having Travis, the store manager in Cape Coral, FL admit the error and subsequently destroy the property without notification and have the audacity to fail to make restitution.

Please people never rent from Rent a center on Monroe ave in Rochester Ny. Their customer service on the phone is ridiculous. They argued with my husband on the phone so loud I heard it from across the room. They're liars and when our things are paid off will never deal with them again and I urge nobody rent from them.

There are two very rude employees at this store. The others are so-so. Initially I wanted a loveseat and sofa combo that was only 19.99 a week plus taxes (within my price range). They brought it to my apartment and could not get it inside the doorway. If I had taken the trim off as I suggested, they could have. Instead they gave up and took it back. I was then forced to rent a huge sofa with a chaise lounge on the end which is almost double the price. It was used and had holes in the cushions and they did send new cushion covers. However, there are other rips, holes and tears in other places that cannot be replaced. If I'm one day late, they call me constantly. I just called last night and spoke to a woman and told her I'd be calling today or tomorrow with payment. Then this morning I get a very rude call from one of the rude guys. How the hell does this place keep customers???

I am sending you the Terminix bill for treating my home today to show what I had to pay to get this done. I really appreciate all you have done to begin making this situation right for my family. I am also attaching the measurement for each room the carpets were torn out of along with square footage. You will also see two carpet options with cost. The one shows the carpet that was in my home and torn out. The other shows a carpet I am willing to have put in as it is less expensive and I am trying to be as fair as possible.

I had to move and start all over. So I figured I'll get some furniture from Rent-A-Center until I get back on my feet. The rent a center is located on in Greenville North Carolina the one buy Citi Trends. I already knew this was going to be a problem because if you was a day late they called of average three times a day. Finally I told them to come put the furniture up which they didn't. No more calls. Nothing. So I work in law enforcement and found out that they had put a criminal summons on me for failure to return rental property. I called them and informed them that the furniture was still in storage awaiting them and I would drop it off to them. Well turns out now they don't want the furniture just money. So to court I go. While they are playing games they are messing with my livelihood.

I rented a mattress from Jason there, that were late on December 8, 2015, my bday less than 24 hours. I called to have them pick up the mattress. That thing is like sleep on a bunch of rocks. Jason stated "well you liked it in the store," but after it was here I can't sleep on it. He said that he would try to get another one from another store. I told him to come get it and I called corp. office. I will not pay for something I can't sleep on. He thinks just because am an elder I am stupid. This mattress IS A LEMON.

Rude and threatening. Late my payment of two weeks. Got a call from one of the movers. He stated his name and said, "I'm calling from RAC." I said, "Hey what's up". He said, "Your account is up. When can we come pick up the computer you have."

I rented a refrigerator for Thanksgiving week, which looked to be brand new. I even paid the insurance to ensure I was covered. Much to my surprise the appliance was infested with roaches, not just any roaches the ones that were laying eggs. I live in a brand new home and have never had a roach problem until now. I called the day after Thanksgiving to have them pick up this roach infested appliance two days after it was delivered. I would have had them remove it earlier but they were closed for Thanksgiving. Since pick up is on Friday, they have called me twice to ask me to make a payment for another week and to make arrangements for the appliance to be picked up.

Very, very poor customer service. I would never let them have any of my money ever again.

Rent a center on Nacogdoches is the worst place ever. I went into this store location and sales rep right away helped and even took my first week deposit. Stated to me my appliances will be delivered the following day after 5pm. I waited until 5:50 and finally decided to call. Gentleman that answered the phone stated he forgot to call me but my application was declined. I asked why. He stated he didn't know, but I was welcome to come in and get my refund. I was so upset because I was in desperate need of these appliances. When I returned to this store to retrieve my refund I asked again why was I declined I was told he will have the sales rep that helped me call me. 3 days has passed, I called everyday and got the same response he will call me back. On this fourth day I was fed up. I called just wanting to know what can I do to get approved.

Yes I have been renting from Rent A Center for almost a year and they are consistently calling me even though I have told them I will be in at a certain time. They call me threaten to come pick up my belongings several of occasions even threaten to have me prosecuted for supposedly a false credit card. They're absolutely unprofessional. They need to be shut down reevaluated and the owner needs to be locked up for steadily harassment of his customers aggravated harassment for other employees as well as the customers. He needs to get a grip on life and realize that people have lives of their own. They do not have time to come bowling down at their feet every 2 minutes when they call.

I applied for a king bed set and 40" led TV on Monday 11/30/15. I was only able to pay half of the $111 that would last me until my next payment on 12/11/15. Well I left the store around 4:30 and called them back around 5:45 to pay the remaining $71 in order to set a setup date. She then told me that Tuesday 12/1 was booked that they could deliver 12/2 between 12-2pm. I then agreed. So today is delivery day and it is 2:41pm, I called to see when they were going to be here. The lady tells me there are 3 other deliveries ahead of me and that they wouldn't deliver until after 4pm which makes me upset because I told my mother in law I could babysit because of the fact that movers were going to be in and out of the house. So now I'm pissed because I wasted my morning and beginning of afternoon waiting for them.

I placed an order with Rent-A-Center, I went through the whole process of providing references and so forth and so on. Only to be told don't delivery to my building. Like hello. I really think they should have told me that before I went through the process and they accepted my money. My advice is to make sure that they delivery to your address first before you go any further!

This is the first time that I have become a Rent-A-Center customer and at the very beginning I didn't appreciate what the employee there did to me. I decided to rent, to buy a computer laptop due to the fact that I didn't need delivery for it. The young lady there decided to make me wait more than three hours at the store because she wanted me to when I had already put my down payment on the merchandise and I had filled out all paper as told. Now every time I call the store they have been very disrespectful and rude and have no experience on the way that they talk to their customers.

Had the worst experience at Rent-A-Center at Hollywood Florida. Went to the store a week prior to Black Friday. Gave it deposited on a 64 inch 4k TV. They told me to come on Friday that they would enter the TV into the system since I gave him a deposit a week prior. When I get there I got the runaround and the salesperson named Erick tells me off the record that the sales manager name Adam sold it to somebody else and that that was really messed up. He had even wrote the name on the box of the TV and I gave him a deposit.

I sent my love seat in to get repaired. All I needed was more cushioning in it as when we sat in it we sunk down way too far for a love seat we NEVER sat in before we moved to our new home, we had it for a year or so, I wanted to pay it off and they said we had to send it in for repair first. I sent it in 1/28/2015 acceptance. Now had 2 young men come and pick it up with their truck. It took them 5 months to bring it back to us, so we sat here with no furniture as they were repairing a handle on our sofa also. When we got it back, I sat farther down in it, when turning it over we noticed they had broke the wood under the recliner and instead of fixing the wood they broke they just stapled the material to it and brought it back to us that way, as you can see in the picture.

I had my rent to own cell phone stolen from my purse at work. This was a Sunday so of course I had to wait until the next day to report this to my store which is the Frontage Road, New London, CT. Ingrid, who works there is great but I was dismayed to learn that while I could rent another cell phone I was still liable to pay for the stolen one even with the police report! I did rent the other phone but now am thinking about buying a new phone and returning the new phone and telling them to forget about their payments for the stolen one!

Tryed to rent a PlayStation 4....what a joke! We live in the country and need to drive 60 miles round trip to nearest town so I learned to call first. I have relatives coming from out of town for thanksgiving thru Christmas and needed entertainment for them. I've done Business with Rent-A-Center many times. I called them... They said sure they have 6 new ones. So I took the trip there today. 11-14. At the counter I was told by the manager that they are not available. Yes they have them... yes they are new. I saw them stacked behind the counter... not empty boxes. The manager said "Sorry. We're saving them for black Friday..." Have you ever heard of rent a center refusing to rent??? I'm switching to Aaron's! The manager was rude and so full of himself. The salesman was nice and in shock by what the manager said...

Terrible service and the employees are rude. If you rent anything beware upon return. They will quiz you, grill you, guilt trip you and employ any tactic to try to get more money out of you. There are much better places to rent. Avoid at all costs. Tried to return a bed and my mother with MS got harassed and made to feel like a horrible human being.

Recliner on the section and the chair. When I owe them money, they was very happy to fix. Then it was paid off, they wouldn't even come out and look. I paid good money for this.

I officially rented a touch screen laptop from Aarons in Boone NC, and never had a problem until Aarons and Rent-A-Center merged. I had always been on time with my payments until one month I noticed they didn't take out a payment so I figured they just forgot. Until I had a lady that was a former employee from Aarons come to my home requesting my card info again because they lost it during the merge. I gave it to her and went ahead and made 2 payments to stay caught up. I had a little trouble just recent to where I couldn't make a payment, so I asked if I could just make 2 payments the next time I get paid. They said NO!!!

Went in to the Burlington Washington Rent-A-Center to pay on my computer, the girl wanted to update my private info, but said out loud to all the customers there about where my money comes from. I was upset, asked for the manager, but he just said don't say that out loud next time and walked off. Then I asked about getting my computer fixed, she turned to another employee and he told me that it was my problem. And I told them that it worked fine until they fixed it the first time, and they said "no, you fix it yourself," and he walked away. This is a thrift store and they scam people out of their money, lie to people about how they will fix their computers for them, instead they give you a used computer and tell you to make do on your own.

Marvin from Rent-A-Center in Hallandale won't stop calling over 16.00 dollar a week payment. Most absurd, has even sent employees to my home. Of course I was not home, only my pit bulls. I know my rights. I will not open my door to these morons. The people charge three to four times the value of the merchandise.

On or about July 5th 2015 I had made arrangements from our local store on a washer & dryer. It was on a 30 day free trial promotion, this was a pre-rented set and had a 90 day same as cash PAY OFF. I had just moved in on July 10th and the set was delivered that day. The temperature control knobs on the dryer were missing and the store manager said they cannot find it and made a replacement order, but we were still able to use it - so he claimed ???

Me and my family rented a mattress and box spring and it was delivered the day we moved into our apartment. A few days later me and my son started getting bit. We filed a claim which dragged on for 4 months. Terminix came and sprayed and found the bugs. But in the end the claim was denied. Rent a center said Terminix didn't find bedbugs on the mattress! I wish I could show pictures here. I need an attorney. I am desperate!

I have been renting a 70" Sharp tv from Rent A Center since March 2015. Three months ago we had the tv sent to fix the tv. Rent A Center has told us they sent it back to Sharp and Sharp said the tv cannot be fixed and that Sharp was sending a new one. We yet to see the tv and Rent A Center said that Sharp hasn't sent it yet. I was wondering how long does it take to send another 70" smart Sharp tv.

I made my purchase at the Fontana R.A.C. on Sierra and Marigold. They sent my phone out to service due to technical problems... When it went out to service I gave it to them with a screen protector that I purchased from a nearby mall. I didn't think I would have the need to take my screen protector being that it was a technical difficulty. When my phone came back it didn't not have the screen protector. So the manager there which is Darel ** attended to my transaction and gave me my phone... My son noticed that the screen protector was gone. I immediately brought that up to his attention and he appointed "What do you want me to do about it?" So I said "replace the screen protector". And he replied back by saying "no".

Well first of all last week I went into Rent-A-Center here in Boone, NC and when I did, I specifically told them the bed I had wanted and being NEW in plastic. The gentlemen had told me "OK." When I asked him I wanted a king size bed, he kept saying "NO" and it would take 4 weeks to be ordered new. Then finally I agreed to pay only 1 week and wait the 4 weeks till the NEW one would come in. I also asked to make sure they call me 30 prior to coming because my husband wasn't home and I had to make/move the other stuff in room. With that being said, they DIDN'T call me, my uncle let them in. They left the bed in the hallway, and most of all it was USED scratches, rips, and god knows what other ** stains were on that bed. I was infuriated with these people.

Don't even consider renting anything from this Rent-A-Center location!!! Their promise of 100% satisfaction or a full refund is a lie. I had to rent a laptop computer for two weeks while mine was in the shop. The first problem that I noticed as soon as I arrived home with the computer is that there was no Word, Excel or PowerPoint software installed on the computer. My reason for renting a computer was so that I could work at home while mine was being fixed. When I phoned the business to complain, they told me that I still had internet access. The computer that they gave me worked for about four days out of the two week period after which it would not power on. I tried every trick I could think of to get it to work without success. I asked for a partial refund but was informed that they did not give refunds.

Making payments on time especially at places like Rent-A-Center is important. These places are set up to pay on the bad credit, low-income people or they wouldn't get our business. Because what fool would pay double or triple what you would pay at Best Buy for a better products, better customer service and a knowledgeable staff? But we do promote places like RAC because that is all some of us have. Then when you have had enough of these places, you have invested thousands of dollars on an item. So you need to see it through or have your item pick up and you can get an item for what you have already paid just to get them out of your hair.

I'm a very happy with the customer service that Derrick has. He is helpful excellent manager. Every time I go is always with a smile. I think most people need to be like him.

I don't know who Rent-A-Center hires to do their pickups, but they seem like thugs from the mafia to me. We were voluntarily returning a refrigerator that is just too expensive and looking to purchase one for a whole lot less money. The company sent out, what I can only refer to as thugs, to pick the refrigerator up after receiving numerous telephone calls during the day threatening me with a felony if I didn't return "HIS" refrigerator. I was told many times that it was HIS property and not mine, although we were voluntarily returning it. These people scared me so much that I was not about to let them into my home until I had someone with me due to deep seeded fears for my own personal safety. The "men", and I use that term lightly, knocked on my door all day and yelled at me through my privacy screen door. This, quite literally, went on the entirety of a Saturday.

I rented a bed and I paid the payment to get it into my home. Plus I paid it up for three weeks then I paid the next payment then another. He tried to say I was behind a payment. I told him I will be in Thursday to pay it. He got rude and threaten me if I didn't come back that day he will come and get my bed. This is not the first time he was rude. I called the store to talk to the manager about him. The manager was unavailable and they told me the manager would call me back. He never called. People do have emergency. It was just a few days and I can't believe you have such rude people working for your company.

I rented a PS3 from this place about a year and a half ago. They told me something completely different when I purchased it. They said if I paid $700 in a total of 4 months the equipment was mine. But never said while I was making payments I had to pay the 700 in full aside from the payments I made. They ended up charging me about 1800-2000 dollars. Till this day they still harass me to make payments and even if I am one week late. They are rude, cheaters, disrespectful, liars. Please reconsider before making any purchase with these people. You will regret it so much. THE WORSE PEOPLE TO DEAL WITH.

What happened was we just rented a couch from Rent-A-Center here in Largo FL. I paid $29.09 when they deliver the couch. My wife asked for it to be a new couch. Well right away we could tell it was used. It had a bad smell to it. Then when my wife put her hand in the cushions she pulled out a lighter that said I love weed on the lighter??? WTF. We also noticed bit marks on my son's hands. Looks like ant bites but when our son went to the doctors they said those weren't ant bites it looked like bed bugs bites. We just moved into that apartment on the same day we got our couch from RAC. Also we're told we'll get a week free and didn't because when I called in to ask if we could pay every 2 weeks like we did in the past, I was told I was late on my payment? I paid $29.09 when I first got it and didn't get my week free. I was told No on the 2 weeks payment.

Customer service SUCKS. I went to the Rent A Center @ 750-752 Saint Nicholas Avenue (between 147th & 148th Streets). The sales person have me the wrong cross streets, no one assisted in when I walked in the store. Someone came from the back and stood behind the counter for five seconds and went in the back again. I tried to make eye contact but he turned his head.

We went to the rent a center in Hanover PA at 805 Baltimore st Ste 225. Got set up to get a washer and dryer in which it was brought to our home. Delivery guy put the dryer plug in the outlet. It threw sparks because the ends of the plug were touching, kicked the breaker. He then put the plug on the dryer and we started the dryer. It sounded like a machine gun going off. He then called the store. We ran it for the lady ** and she said it was fine at the other ladies house and tell them I'll give them 1 week free rental then they wanted to leave them both there until Friday until they could bring new ones back.

So I work more than 60 hours a week. When I go to work Rent a center is closed. When I get off they are closed. I have been trying to get to them to make payment but unfortunately it is not working out that way but they are very much harassing the heck out of me. I receive several phone calls a day. I get chewed out by my boss for my phone ringing off the hook. I even said I would come on my day off this upcoming week. They tell me no. Wow really. So now I suppose they are fixing to come and take my furniture. Worst customer service ever.

I have a queen size bed that was broken and needed to be fixed. The first manager I spoke with stated he was going to order the pieces needed to fix my bed and it might take 2-3 weeks. 3 weeks went by nobody ever contacted me about fixing my bed. When I called to ask about the status of the bed a new manager stated he knew nothing about it and was going to have someone come out to my house. Multiple times I was told someone is going to come to my house had even set up a date and time for someone to come out. No one showed nor did they call to say they weren't coming. When I called and asked what was going on the manager said he forgot to write it down but that it would not happen again. So a month later someone comes out to fix my bed, gets to my house and doesn't have what is needed to fix my bed so he takes my bed, gives me a metal frame and tells me they will fix it in the store.

I had delivery today 10/01/2015 for dining table set to only get the chairs and the top and they forgot the legs to the table. I was home all day threw away my old table because I was getting the table today. Now my daughter and myself have no where to eat or for them to do their homework. It is very upsetting and then alone delivery guy says he will have the legs in today. Knowing that they weren't able to have that done I am very upset and I'm considering returning everything and get my money back and never shop at rent a center again. I will be going to Aaron's or might just have to not pay one bill and get a new table.

My ex had rented a bedroom suite. I didn't have anything to do with it and they are harassing me, talking about putting a warrant on me. I pay my bills for my items and I don't appreciate that.

These people are bullies! They came to my house, looking for a previous resident and would not leave!!! I told them I had no clue, and showed them I had just moved in, and they still were very rude! I have the contact # for corporate, and urge everyone who has been ripped off to call. They didn't used to be this underhanded. RAC Corporate, 5501 Headquarters Dr Plano, TX 75024, 9728011100.

I rented living room furniture 3 weeks ago. Within days of renting the furniture my fiancee and 3-year-old child were being bitten (they were sleeping on the couch). We didn't know what was causing these bites until my fiancee googled it and discovered it was bed bugs so we searched the furniture and found them. We called Rent-A-Center the following morning and we put the furniture outside until they came and picked it up. Rent-A-Center sent an exterminator from Terminix. He did one treatment a week later and now Rent-A-Center wants me to sign a waiver stating the bed bugs did not come from them before they send Terminix again. We have photos documenting everything, recorded phone calls with our local Rent-A-Center store admitting the bugs came from them so we are going to file a lawsuit.

I'm a good customer and they can't even take a payment late even if you promise to pay two payments when you pay on time and you do everything you're supposed to do. I will never do business with the Rent A Center on Lebanon Pike in Nashville Tennessee ever again.

Please, please!! Do not rent from this place, you will be very sorry later. We got a bedroom suit from them and it was infested with bed bugs. We didn't realize this until maybe 2 or 3 months later. We just thought they were mosquito bites. The bedroom suit was for my daughter's room. By the time we knew what they were they had spread. The office here in Aurora IL, the local manager Nick gave us the runaround by not calling back. He then referred us to the corporate office in Texas. The guy in Texas (Chris) would call and then when we call back never answering the phone.

I recently rented a couch set and come to find out it is infested with bedbugs!!! I contacted the store. They had Terminix come out. He confirmed it was the couches! Rent-A-Center agrees to have couches steamed but is dragging their feet! I have a big handicap man that lives with us and he has to sleep sitting up due to health reasons so as of now he has no choice but to sleep on one of the couches!!! Because we don't have money to go out and buy a couch! This is very frustrating and stressful!!! Thanks.

I went to RAC because the used refrigerator I bought went out a month after I got it. I got a 200 dollar refrigerator, ended up paying 900 from RAC just for it to go out a month after I paid it off! When I called to see if they could fix or replace it they said I didn't have a buyers warranty so I'm basically screwed. They Never presented me with any insurance plan! They were very rude and got off the phone with me. They are snakes. Predators. I had just went to the grocery store, and had to throw away all of my food. And now I'm waiting for a repair man that I'm sure will cost me hundreds more. RAC is a scam.

Cool.

I rented a couch from them and if I was a day late I was threatened. They would come to my home and 2 of them would try to intimidate me. One lady would talk to me and and a bigger man would stand behind her with dark sunglasses on and arms folded like her bodyguard. I'm a 140 lb. woman, (it didn't take 2). In the end I paid over 2 grand for a used couch that wasn't worth $500. They wouldn't give me the main office number because they said I just was trying to cause trouble. It feels like all I was dealing with was bullies. I will never do this again ever.

My refrigerator was having issues. So while waiting to get it fixed, I decided to rent a refrigerator at Rent-A-Center. The gentleman told me I can get the refrigerator for $175 a month. The contract started on July 28 through August 28. On August 26, I received a call from Rent-A-Center and this lady told me I am one day overdue; that I rented the refrigerator for 28 days as it is stated on the receipt. I told her the contract I have states a month, not 28 days. She insisted that I have to pay $50 late fee if I do not intend to renew. I made the payment and asked them to pick up their refrigerator ASAP. Please do not do business with the office; they are scammers… HIGHWAY ROBBERS. Never do business with this Rent-A-Center.