Rent-A-Center Reviews

They are terrible. I will never rent from them again. They said when I got my washer it was a 2015. No it was a 2014. And when I had it fixed I am waiting 3 weeks because lack of help and I am paying on something I still don't have. I have loaner they gave. It's small. I hate it. They so done with me. I have not got much left to pay on my washer. I won't rent again from them. We are done.

I decided to purchase both of my daughters' bedroom furniture sets mid-January of this year, 2016. The sets were used, so I got a decent deal on them for their 180 pay out. The first being a queen bedroom furniture only, I had the mattresses. The second set being a twin over twin loft with trundle bed. This set included mattresses. 3 months later we decided to return the twin set and get a queen since my daughter rarely sleeps in her room. I figured we would use the bigger set for company. When they got here to pick up the kid set, they initially refused saying it had bed bugs. Never have I had an issue with bugs. I have concrete floors, so nowhere for them to hide. Initially they refused to take the set and said I would have to pay for cleaning.

I am so tired of these people calling me and harassing me about my payment when the day my payment is due - the day isn't even over yet! Andy from Phoenixville Pa is pain in my butt! Then they call from diff nums to trick you into answering your phone! Call if I'm LATE - not on that day! I'm gonna stop answering my phone and blocking any numbers these people call from! I will pay when I'M READY! Idiots!

I have been a long time customer of Rent-A-Center, 10 years and 3 stores, off and on. I know that I pay more but am okay with it because that's the only way I can afford the item I want and it has saved Christmas for me on more than one occasion. With that being said, I pay my payment and ask again what my payoff is, (the Milford, Delaware store ), that I am dealing with doesn't offer up the information like the other stores I dealt with in the past.

I only do reviews when this are really bad and this store is the absolute worst!!! Framingham, Massachusetts store!! It doesn't how long you rent from these people. They have no problem harassing you for a payment but their harassment has no limits! I felt like the mob was looking for me to hurt me for not paying a loan - it's crazy and they go so far as to call the police? Since when do taxpayers pay for police to be bill collectors? These people call anyone you put on your application and harass them also and these aren't the worst of things they have done!

I pay every week and they trying make me pay 200 every week when the payment is 130 and I already paid 130. Now they demand 200. Yes TV little behind cause I had no job in December but they still harassed me and still do.

We have purchased to rent from Rent-A-Center many items and have gotten Insurance on them. Recently while playing a game the controller flew off my hand. I'm 54, flew into the TV and cracked it. After about 2 weeks they notified us telling us it was due to negligence and it's not covered under the warranty. Are you serious? It was an accident. That's why you put insurance on things. Mind you we paid insurance on it for 3 years. Now they're trying to make us pay more and not give us replacement.

I have dealt with Rent-A-Center for a while. I liked them. Was always making my payments on time. Recently I had throat surgery so have been out of work and unable to make a payment on time. They harass me every day and come to my house. I had my little niece staying at my home and they came 2 days in a row banging on the door, not knocking, banging and ringing my bell like crazy. She was scared to even go to the door. They should understand and just give a person a chance to pay instead of doing this. Especially when I have had my family call when I've been unable so they know I have health issues so bear with me. I've been 1 day late and they call my phone constantly. It's a bad way to do businesses and once I'm done paying my 3 items off I will not be renting from them again. Too much of a headache.

Okay, so I have never even rented from RAC but they annoy me at least a couple times a month with phone calls anyway. I assume whenever you rent from them you have to put down people as a reference to get a hold of you? Well apparently a friend of mine used my number as a reference without my knowledge when he rented a smartphone from them. He gave the smartphone to his girlfriend as a Christmas present because her old phone was broken. Well, shortly after Christmas this friend ended up becoming incarcerated. RAC called me probably 5 times to ask me if there was any way I could get a hold of this friend because he needed to make his payments. I told them EVERY SINGLE TIME that he was still in jail and that would be impossible yet they still continue to harass me. I also told them they might have better luck getting payment out of his girlfriend.

Our local Rent-A-Center in Beaver Falls, PA, is a nice store with friendly employees. They do a good job of serving the customer's needs. The complaint is that they are pushy and very bossy when it comes to getting payment. My husband and I cannot always make weekly payments as we do not always have the money. Sometimes we need to do a monthly plan. It seems monthly plans are accepted, but not wanted.

I got an electric washer and dryer and had no problems with them. However, when I moved, I needed a gas dryer. I contacted the Rent-A-Center store and they brought out a gas dryer that was a "loaner". It was rusted and dirty and didn't really dry anything. It would take 4 hours for anything to dry. After a month I got another dryer which was in much better shape than the last. However, it just caught on fire! It's late so the store was closed. I called the 1800 number thinking that they would be able to help me, but I was wrong. All they said was I wouldn't be able to talk to the district manager until Monday night because they have 24 hours to respond to their customers (it's Saturday night).

I have been paying on my account for the past 15 months. Each time it is paid on time. However, I get emails and phone calls reminding me that a payment is due. To go one step more, they call my wife too. Sometimes we get 4 to 6 calls each month and about the same amount of emails. I WILL NEVER PURCHASE FROM THEM AGAIN.

I have rented from Rent-A-Center for quite a few years, in fact since 2013 at the Roslindale store in MA. As a customer I payed my rental products in a timely manner. In 2014 I purchased a smartphone. This product did not work, so I bring the product back to the store where I purchased it. The Manager at the time Fernando who I dealt with frequently in a business manner gave me a new phone that was similar and he never cancelled out the first phone of purchase. I ended up paying for 2 phones unbeknowing to me and I have lost nearly $700 in which I have all receipts and payment history for all products I purchased.

I went in to make a payment. I was short 27 dollars. I told them I can have remaining plus any fees on Friday when my husband got paid. They wouldn't accept the payment. Then they said they would add my husband to my account. I told them no, he gets paid opposite me. You don't need to add him. Why wouldn't you accept payment? You guys do this to me every time. Rent-A-Center sucks. Will never rent from you again. Ya I was first payment and I had money. My check was short and you wouldn't accept 40 dollars which more than half EVERY TIME. NEVER AGAIN AND NO I WILL NOT REFER YOU. I WILL TELL PEOPLE TO STAY AWAY. Oh and I'm from TX too. I hope you have a terrible day.

I rented a 65 inch TV in December and it is now February and decided to give the TV back. Me and my wife have been calling and given false statements that RAC is going to pick up the TV. It's been a week and a half and still no pick up of TV. I just called the corporate office and I'm supposed to hear a response within 24 hours but after reading these reviews I am not hopeful. DO NOT deal with RAC in ALABAMA or anywhere else because the company as a whole is all the same. Very rude and unprofessional.

I visited the Rent-A-Center at 7380 on War Springs and Eastern, the store was untidy. If you are trying to sell furniture why would you have a paper towel roll and the windex on top of the bed you are trying to sell. When I told one of the workers they said ok then proceeded to go out on a smoke break with another worker. I would never buy something from a place that doesn't even care about how they care for the furniture.

I work in emergency services so I don't have a normal schedule like most. I tried to make my weekly payments but could not get to store before they closed. I tried working with manager John and he kept saying I have to talk to my boss. I was willing to pay and pay late fees but was told couldn't make payments online. One week was told one amount the next week the amount was way higher than previous. This place is a rip off. Aaron's, goodwill and pawn shops are better places to spend your hard-earned money. Do not do business at Rent-A-Center West Patrick Street, Frederick, Maryland.

I just started a looking a phone, Rent-A-Center store in Ozark, Alabama. It very disappointed and anger to employees of Rent-A-Center in Ozark, Alabama. Get not fair phone was Samsung Galaxy S6 (T-Mobile) but not AT&T. But they jacked the price $1,333 (its balance) this phone cost $918. I pay $210 a month August 2015 to February 2016, they really robbed my money every month and jacked the price.

No consideration! We have been a long time customer for at least 12 years. Not only my husband and I, but my sister-in-law for at least 10. I realize they are in the business of making money, but for the business we have done, they should at the least work with us. We have purchased 2 flat screen TV, a stand, home entertainment system with blu-ray, living room set with tables, washer and dryer, bed frame and mattress. Lamp, freezer. I have $275.00 left on a desktop and $300.00 left on a dinette set that they came and picked up today because we owe $45.00. I had a death in my family and they could have cared less about it. It's Wednesday and my husband got paid on Friday. Because I have paid so much into my computer I will just pay it off. After that, I will never purchase anything from them again. I found the same table and chairs for $124.00. They were charging us $400.00 for the rent. Good riddance RC.

After having rented a living room set, a bedroom set and a TV with console for about two months, I needed another bed for a tenant that was coming to stay in my efficiency, which I rent to vacationers. They promised delivery on Thursday, my tenant was coming in Friday at 1:00 pm. They never showed up on Thursday. I called by 9:00 am on Friday to check on delivery. The person that answered the phone, by the name of William, said that they did not started delivery until 12:00 noon! I panic! My tenant was coming and I would not have a bed for her. After several calls, they finally arrived at 12:30 pm. They brought me a used bed, said they did not have anyone new.

First, the people that run this is very shady and misleading when going over the agreement. Second, when I got a used washer and dryer from them I had to repair both of them myself. They refused to send anyone out to repair them even though I was told they come with a 12 month warranty. After I told them it needed repairs they told me I have to pay $26 more a month for the warranty. I asked them "What happened to the 12 month warranty in the agreement?" He said I must of misunderstood the deal when it was explained to me. That is funny. I remember clearly asking about the warranty at the start because I was concerned how used it was. Washer had a broken stabilizer and the dryers vent exhaust was packed with lint so bad it was a fire hazard. I don't know what to do about this other than to pay it off and never go there again.

My experience with the employees at Rent-A-Center on HWY 85 in Riverdale, GA was HORRIBLE! I am disgusted with the way they handled things. MIND YOU, I am an employee of NFI Industries, a company who ships off the products FOR Rent-A-Center. I've been out of town on a business trip, and they have been blowing up my phone and my friends and family phones about their raggedy furniture. Which I already had spoke to a manager to please come pick it up, I did not want it anymore.

We have Dinette Set and Bedroom Set from RAC. I dropped a check for payment in overnight box, not aware of the fact they did not take checks. Two weeks later I got a call from one the employees asking for my payment, told her I dropped a check 2 weeks ago. Was informed they do accept checks for payment. I asked her where the check was, and was told they don't know where it was. Few days later I talked to the Manager and was told the same story. Went into the store to find out the truth. Was then told by the Manager he wasn't sure what happened to the check. I asked why did it take this long to informed that checks was not accepted for method. Was then told it may have been put thru the shredder, but doesn't know for sure, but he would check it out, and if it was in there, he would call me to come pick it up!!!

I was late with my payment and these people started harrassing me coming to my home 5 times a day knocking so hard it scared my kids to the point where they didn't want to go outside and play as if they were traumatized. They called my family members and told them that I had stolen property and threaten to incarcerate me. They are aggressive, rude and they need to be stopped.

I reported my gas dryer was not working properly. They are responsible for repairs. They wanted to remove the dryer and give me a used loaner while the dryer was sent for repairs then they claimed they couldn't find a loaner. Finally called their main office in Texas.

Why I am NOT a RAC Customer... I almost was. Today we entered the RAC located on Overland in Boise, ID looking to rent to own a new flat screen TV. Prior to going to the store, we had called to inquire about what was required of us to provide just so the transaction would go smoothly and efficiently. We entered the store ready with everything we were told to bring. The store had 4 employees on the sales floor and we were the only customers. I felt confident that this purchase would go smoothly. I was wrong.

I rented a mattress set from Rent-A-Center in Little Rock, AR and started waking up with bite marks. After examination of the mattress I found bedbugs. I contacted the store and told them what happened. The guy was so rude and told me they don't pick up items with bedbugs. He also told me I need to call Terminix at my expense. I called and started a claim against RAC. I will never rent from them again.

Was told I had to be home for the delivery of furniture, got home, they sent one new guy to unload furniture. He had to call for help, after calling the so called manager on this, I was told she was a million dollar manager who had outstanding sales, and if I had a problem I should call Corp. office and ask why is it that they couldn't have 2 men on the truck, and this was a million dollar Corp, and she was an excellent sales manager. I took off to meet them there, and she was very rude bout this. It was suppose to be 20 down, 3 wks free, no I paid 20 for one wk, then next wk it will start. Where is the free weeks?

It is truly unfortunate to encounter a company who does not promote or encourage their own Core Values within the ranks of their corporate structure. As a Realtor, I utilized the Rental Services of Rent-A-Center in Cape Coral, FL to STAGE a large home we were preparing for a photo shoot and Broker's Open House (Short-Term). After 3 months, we arranged to return the furniture. They have no issue with Stealing property from a residence that does not belong to RENT-A-CENTER, nor could it be mistaken to be as no such product was ever rented at any time from their store, then having Travis, the store manager in Cape Coral, FL admit the error and subsequently destroy the property without notification and have the audacity to fail to make restitution.

Please people never rent from Rent a center on Monroe ave in Rochester Ny. Their customer service on the phone is ridiculous. They argued with my husband on the phone so loud I heard it from across the room. They're liars and when our things are paid off will never deal with them again and I urge nobody rent from them.

There are two very rude employees at this store. The others are so-so. Initially I wanted a loveseat and sofa combo that was only 19.99 a week plus taxes (within my price range). They brought it to my apartment and could not get it inside the doorway. If I had taken the trim off as I suggested, they could have. Instead they gave up and took it back. I was then forced to rent a huge sofa with a chaise lounge on the end which is almost double the price. It was used and had holes in the cushions and they did send new cushion covers. However, there are other rips, holes and tears in other places that cannot be replaced. If I'm one day late, they call me constantly. I just called last night and spoke to a woman and told her I'd be calling today or tomorrow with payment. Then this morning I get a very rude call from one of the rude guys. How the hell does this place keep customers???

I am sending you the Terminix bill for treating my home today to show what I had to pay to get this done. I really appreciate all you have done to begin making this situation right for my family. I am also attaching the measurement for each room the carpets were torn out of along with square footage. You will also see two carpet options with cost. The one shows the carpet that was in my home and torn out. The other shows a carpet I am willing to have put in as it is less expensive and I am trying to be as fair as possible.

I had to move and start all over. So I figured I'll get some furniture from Rent-A-Center until I get back on my feet. The rent a center is located on in Greenville North Carolina the one buy Citi Trends. I already knew this was going to be a problem because if you was a day late they called of average three times a day. Finally I told them to come put the furniture up which they didn't. No more calls. Nothing. So I work in law enforcement and found out that they had put a criminal summons on me for failure to return rental property. I called them and informed them that the furniture was still in storage awaiting them and I would drop it off to them. Well turns out now they don't want the furniture just money. So to court I go. While they are playing games they are messing with my livelihood.

I rented a mattress from Jason there, that were late on December 8, 2015, my bday less than 24 hours. I called to have them pick up the mattress. That thing is like sleep on a bunch of rocks. Jason stated "well you liked it in the store," but after it was here I can't sleep on it. He said that he would try to get another one from another store. I told him to come get it and I called corp. office. I will not pay for something I can't sleep on. He thinks just because am an elder I am stupid. This mattress IS A LEMON.

Rude and threatening. Late my payment of two weeks. Got a call from one of the movers. He stated his name and said, "I'm calling from RAC." I said, "Hey what's up". He said, "Your account is up. When can we come pick up the computer you have."

I rented a refrigerator for Thanksgiving week, which looked to be brand new. I even paid the insurance to ensure I was covered. Much to my surprise the appliance was infested with roaches, not just any roaches the ones that were laying eggs. I live in a brand new home and have never had a roach problem until now. I called the day after Thanksgiving to have them pick up this roach infested appliance two days after it was delivered. I would have had them remove it earlier but they were closed for Thanksgiving. Since pick up is on Friday, they have called me twice to ask me to make a payment for another week and to make arrangements for the appliance to be picked up.

Very, very poor customer service. I would never let them have any of my money ever again.

Rent a center on Nacogdoches is the worst place ever. I went into this store location and sales rep right away helped and even took my first week deposit. Stated to me my appliances will be delivered the following day after 5pm. I waited until 5:50 and finally decided to call. Gentleman that answered the phone stated he forgot to call me but my application was declined. I asked why. He stated he didn't know, but I was welcome to come in and get my refund. I was so upset because I was in desperate need of these appliances. When I returned to this store to retrieve my refund I asked again why was I declined I was told he will have the sales rep that helped me call me. 3 days has passed, I called everyday and got the same response he will call me back. On this fourth day I was fed up. I called just wanting to know what can I do to get approved.

Yes I have been renting from Rent A Center for almost a year and they are consistently calling me even though I have told them I will be in at a certain time. They call me threaten to come pick up my belongings several of occasions even threaten to have me prosecuted for supposedly a false credit card. They're absolutely unprofessional. They need to be shut down reevaluated and the owner needs to be locked up for steadily harassment of his customers aggravated harassment for other employees as well as the customers. He needs to get a grip on life and realize that people have lives of their own. They do not have time to come bowling down at their feet every 2 minutes when they call.

I applied for a king bed set and 40" led TV on Monday 11/30/15. I was only able to pay half of the $111 that would last me until my next payment on 12/11/15. Well I left the store around 4:30 and called them back around 5:45 to pay the remaining $71 in order to set a setup date. She then told me that Tuesday 12/1 was booked that they could deliver 12/2 between 12-2pm. I then agreed. So today is delivery day and it is 2:41pm, I called to see when they were going to be here. The lady tells me there are 3 other deliveries ahead of me and that they wouldn't deliver until after 4pm which makes me upset because I told my mother in law I could babysit because of the fact that movers were going to be in and out of the house. So now I'm pissed because I wasted my morning and beginning of afternoon waiting for them.

I placed an order with Rent-A-Center, I went through the whole process of providing references and so forth and so on. Only to be told don't delivery to my building. Like hello. I really think they should have told me that before I went through the process and they accepted my money. My advice is to make sure that they delivery to your address first before you go any further!

This is the first time that I have become a Rent-A-Center customer and at the very beginning I didn't appreciate what the employee there did to me. I decided to rent, to buy a computer laptop due to the fact that I didn't need delivery for it. The young lady there decided to make me wait more than three hours at the store because she wanted me to when I had already put my down payment on the merchandise and I had filled out all paper as told. Now every time I call the store they have been very disrespectful and rude and have no experience on the way that they talk to their customers.

Had the worst experience at Rent-A-Center at Hollywood Florida. Went to the store a week prior to Black Friday. Gave it deposited on a 64 inch 4k TV. They told me to come on Friday that they would enter the TV into the system since I gave him a deposit a week prior. When I get there I got the runaround and the salesperson named Erick tells me off the record that the sales manager name Adam sold it to somebody else and that that was really messed up. He had even wrote the name on the box of the TV and I gave him a deposit.

I sent my love seat in to get repaired. All I needed was more cushioning in it as when we sat in it we sunk down way too far for a love seat we NEVER sat in before we moved to our new home, we had it for a year or so, I wanted to pay it off and they said we had to send it in for repair first. I sent it in 1/28/2015 acceptance. Now had 2 young men come and pick it up with their truck. It took them 5 months to bring it back to us, so we sat here with no furniture as they were repairing a handle on our sofa also. When we got it back, I sat farther down in it, when turning it over we noticed they had broke the wood under the recliner and instead of fixing the wood they broke they just stapled the material to it and brought it back to us that way, as you can see in the picture.

I had my rent to own cell phone stolen from my purse at work. This was a Sunday so of course I had to wait until the next day to report this to my store which is the Frontage Road, New London, CT. Ingrid, who works there is great but I was dismayed to learn that while I could rent another cell phone I was still liable to pay for the stolen one even with the police report! I did rent the other phone but now am thinking about buying a new phone and returning the new phone and telling them to forget about their payments for the stolen one!

Tryed to rent a PlayStation 4....what a joke! We live in the country and need to drive 60 miles round trip to nearest town so I learned to call first. I have relatives coming from out of town for thanksgiving thru Christmas and needed entertainment for them. I've done Business with Rent-A-Center many times. I called them... They said sure they have 6 new ones. So I took the trip there today. 11-14. At the counter I was told by the manager that they are not available. Yes they have them... yes they are new. I saw them stacked behind the counter... not empty boxes. The manager said "Sorry. We're saving them for black Friday..." Have you ever heard of rent a center refusing to rent??? I'm switching to Aaron's! The manager was rude and so full of himself. The salesman was nice and in shock by what the manager said...

Terrible service and the employees are rude. If you rent anything beware upon return. They will quiz you, grill you, guilt trip you and employ any tactic to try to get more money out of you. There are much better places to rent. Avoid at all costs. Tried to return a bed and my mother with MS got harassed and made to feel like a horrible human being.

Recliner on the section and the chair. When I owe them money, they was very happy to fix. Then it was paid off, they wouldn't even come out and look. I paid good money for this.

I officially rented a touch screen laptop from Aarons in Boone NC, and never had a problem until Aarons and Rent-A-Center merged. I had always been on time with my payments until one month I noticed they didn't take out a payment so I figured they just forgot. Until I had a lady that was a former employee from Aarons come to my home requesting my card info again because they lost it during the merge. I gave it to her and went ahead and made 2 payments to stay caught up. I had a little trouble just recent to where I couldn't make a payment, so I asked if I could just make 2 payments the next time I get paid. They said NO!!!

Went in to the Burlington Washington Rent-A-Center to pay on my computer, the girl wanted to update my private info, but said out loud to all the customers there about where my money comes from. I was upset, asked for the manager, but he just said don't say that out loud next time and walked off. Then I asked about getting my computer fixed, she turned to another employee and he told me that it was my problem. And I told them that it worked fine until they fixed it the first time, and they said "no, you fix it yourself," and he walked away. This is a thrift store and they scam people out of their money, lie to people about how they will fix their computers for them, instead they give you a used computer and tell you to make do on your own.

Marvin from Rent-A-Center in Hallandale won't stop calling over 16.00 dollar a week payment. Most absurd, has even sent employees to my home. Of course I was not home, only my pit bulls. I know my rights. I will not open my door to these morons. The people charge three to four times the value of the merchandise.

On or about July 5th 2015 I had made arrangements from our local store on a washer & dryer. It was on a 30 day free trial promotion, this was a pre-rented set and had a 90 day same as cash PAY OFF. I had just moved in on July 10th and the set was delivered that day. The temperature control knobs on the dryer were missing and the store manager said they cannot find it and made a replacement order, but we were still able to use it - so he claimed ???

Me and my family rented a mattress and box spring and it was delivered the day we moved into our apartment. A few days later me and my son started getting bit. We filed a claim which dragged on for 4 months. Terminix came and sprayed and found the bugs. But in the end the claim was denied. Rent a center said Terminix didn't find bedbugs on the mattress! I wish I could show pictures here. I need an attorney. I am desperate!

I have been renting a 70" Sharp tv from Rent A Center since March 2015. Three months ago we had the tv sent to fix the tv. Rent A Center has told us they sent it back to Sharp and Sharp said the tv cannot be fixed and that Sharp was sending a new one. We yet to see the tv and Rent A Center said that Sharp hasn't sent it yet. I was wondering how long does it take to send another 70" smart Sharp tv.

I made my purchase at the Fontana R.A.C. on Sierra and Marigold. They sent my phone out to service due to technical problems... When it went out to service I gave it to them with a screen protector that I purchased from a nearby mall. I didn't think I would have the need to take my screen protector being that it was a technical difficulty. When my phone came back it didn't not have the screen protector. So the manager there which is Darel ** attended to my transaction and gave me my phone... My son noticed that the screen protector was gone. I immediately brought that up to his attention and he appointed "What do you want me to do about it?" So I said "replace the screen protector". And he replied back by saying "no".

Well first of all last week I went into Rent-A-Center here in Boone, NC and when I did, I specifically told them the bed I had wanted and being NEW in plastic. The gentlemen had told me "OK." When I asked him I wanted a king size bed, he kept saying "NO" and it would take 4 weeks to be ordered new. Then finally I agreed to pay only 1 week and wait the 4 weeks till the NEW one would come in. I also asked to make sure they call me 30 prior to coming because my husband wasn't home and I had to make/move the other stuff in room. With that being said, they DIDN'T call me, my uncle let them in. They left the bed in the hallway, and most of all it was USED scratches, rips, and god knows what other ** stains were on that bed. I was infuriated with these people.

Don't even consider renting anything from this Rent-A-Center location!!! Their promise of 100% satisfaction or a full refund is a lie. I had to rent a laptop computer for two weeks while mine was in the shop. The first problem that I noticed as soon as I arrived home with the computer is that there was no Word, Excel or PowerPoint software installed on the computer. My reason for renting a computer was so that I could work at home while mine was being fixed. When I phoned the business to complain, they told me that I still had internet access. The computer that they gave me worked for about four days out of the two week period after which it would not power on. I tried every trick I could think of to get it to work without success. I asked for a partial refund but was informed that they did not give refunds.

Making payments on time especially at places like Rent-A-Center is important. These places are set up to pay on the bad credit, low-income people or they wouldn't get our business. Because what fool would pay double or triple what you would pay at Best Buy for a better products, better customer service and a knowledgeable staff? But we do promote places like RAC because that is all some of us have. Then when you have had enough of these places, you have invested thousands of dollars on an item. So you need to see it through or have your item pick up and you can get an item for what you have already paid just to get them out of your hair.

I'm a very happy with the customer service that Derrick has. He is helpful excellent manager. Every time I go is always with a smile. I think most people need to be like him.

I don't know who Rent-A-Center hires to do their pickups, but they seem like thugs from the mafia to me. We were voluntarily returning a refrigerator that is just too expensive and looking to purchase one for a whole lot less money. The company sent out, what I can only refer to as thugs, to pick the refrigerator up after receiving numerous telephone calls during the day threatening me with a felony if I didn't return "HIS" refrigerator. I was told many times that it was HIS property and not mine, although we were voluntarily returning it. These people scared me so much that I was not about to let them into my home until I had someone with me due to deep seeded fears for my own personal safety. The "men", and I use that term lightly, knocked on my door all day and yelled at me through my privacy screen door. This, quite literally, went on the entirety of a Saturday.

I rented a bed and I paid the payment to get it into my home. Plus I paid it up for three weeks then I paid the next payment then another. He tried to say I was behind a payment. I told him I will be in Thursday to pay it. He got rude and threaten me if I didn't come back that day he will come and get my bed. This is not the first time he was rude. I called the store to talk to the manager about him. The manager was unavailable and they told me the manager would call me back. He never called. People do have emergency. It was just a few days and I can't believe you have such rude people working for your company.

I rented a PS3 from this place about a year and a half ago. They told me something completely different when I purchased it. They said if I paid $700 in a total of 4 months the equipment was mine. But never said while I was making payments I had to pay the 700 in full aside from the payments I made. They ended up charging me about 1800-2000 dollars. Till this day they still harass me to make payments and even if I am one week late. They are rude, cheaters, disrespectful, liars. Please reconsider before making any purchase with these people. You will regret it so much. THE WORSE PEOPLE TO DEAL WITH.

What happened was we just rented a couch from Rent-A-Center here in Largo FL. I paid $29.09 when they deliver the couch. My wife asked for it to be a new couch. Well right away we could tell it was used. It had a bad smell to it. Then when my wife put her hand in the cushions she pulled out a lighter that said I love weed on the lighter??? WTF. We also noticed bit marks on my son's hands. Looks like ant bites but when our son went to the doctors they said those weren't ant bites it looked like bed bugs bites. We just moved into that apartment on the same day we got our couch from RAC. Also we're told we'll get a week free and didn't because when I called in to ask if we could pay every 2 weeks like we did in the past, I was told I was late on my payment? I paid $29.09 when I first got it and didn't get my week free. I was told No on the 2 weeks payment.

Customer service SUCKS. I went to the Rent A Center @ 750-752 Saint Nicholas Avenue (between 147th & 148th Streets). The sales person have me the wrong cross streets, no one assisted in when I walked in the store. Someone came from the back and stood behind the counter for five seconds and went in the back again. I tried to make eye contact but he turned his head.

We went to the rent a center in Hanover PA at 805 Baltimore st Ste 225. Got set up to get a washer and dryer in which it was brought to our home. Delivery guy put the dryer plug in the outlet. It threw sparks because the ends of the plug were touching, kicked the breaker. He then put the plug on the dryer and we started the dryer. It sounded like a machine gun going off. He then called the store. We ran it for the lady ** and she said it was fine at the other ladies house and tell them I'll give them 1 week free rental then they wanted to leave them both there until Friday until they could bring new ones back.

So I work more than 60 hours a week. When I go to work Rent a center is closed. When I get off they are closed. I have been trying to get to them to make payment but unfortunately it is not working out that way but they are very much harassing the heck out of me. I receive several phone calls a day. I get chewed out by my boss for my phone ringing off the hook. I even said I would come on my day off this upcoming week. They tell me no. Wow really. So now I suppose they are fixing to come and take my furniture. Worst customer service ever.

I have a queen size bed that was broken and needed to be fixed. The first manager I spoke with stated he was going to order the pieces needed to fix my bed and it might take 2-3 weeks. 3 weeks went by nobody ever contacted me about fixing my bed. When I called to ask about the status of the bed a new manager stated he knew nothing about it and was going to have someone come out to my house. Multiple times I was told someone is going to come to my house had even set up a date and time for someone to come out. No one showed nor did they call to say they weren't coming. When I called and asked what was going on the manager said he forgot to write it down but that it would not happen again. So a month later someone comes out to fix my bed, gets to my house and doesn't have what is needed to fix my bed so he takes my bed, gives me a metal frame and tells me they will fix it in the store.

I had delivery today 10/01/2015 for dining table set to only get the chairs and the top and they forgot the legs to the table. I was home all day threw away my old table because I was getting the table today. Now my daughter and myself have no where to eat or for them to do their homework. It is very upsetting and then alone delivery guy says he will have the legs in today. Knowing that they weren't able to have that done I am very upset and I'm considering returning everything and get my money back and never shop at rent a center again. I will be going to Aaron's or might just have to not pay one bill and get a new table.

My ex had rented a bedroom suite. I didn't have anything to do with it and they are harassing me, talking about putting a warrant on me. I pay my bills for my items and I don't appreciate that.

These people are bullies! They came to my house, looking for a previous resident and would not leave!!! I told them I had no clue, and showed them I had just moved in, and they still were very rude! I have the contact # for corporate, and urge everyone who has been ripped off to call. They didn't used to be this underhanded. RAC Corporate, 5501 Headquarters Dr Plano, TX 75024, 9728011100.

I rented living room furniture 3 weeks ago. Within days of renting the furniture my fiancee and 3-year-old child were being bitten (they were sleeping on the couch). We didn't know what was causing these bites until my fiancee googled it and discovered it was bed bugs so we searched the furniture and found them. We called Rent-A-Center the following morning and we put the furniture outside until they came and picked it up. Rent-A-Center sent an exterminator from Terminix. He did one treatment a week later and now Rent-A-Center wants me to sign a waiver stating the bed bugs did not come from them before they send Terminix again. We have photos documenting everything, recorded phone calls with our local Rent-A-Center store admitting the bugs came from them so we are going to file a lawsuit.

I'm a good customer and they can't even take a payment late even if you promise to pay two payments when you pay on time and you do everything you're supposed to do. I will never do business with the Rent A Center on Lebanon Pike in Nashville Tennessee ever again.

Please, please!! Do not rent from this place, you will be very sorry later. We got a bedroom suit from them and it was infested with bed bugs. We didn't realize this until maybe 2 or 3 months later. We just thought they were mosquito bites. The bedroom suit was for my daughter's room. By the time we knew what they were they had spread. The office here in Aurora IL, the local manager Nick gave us the runaround by not calling back. He then referred us to the corporate office in Texas. The guy in Texas (Chris) would call and then when we call back never answering the phone.

I recently rented a couch set and come to find out it is infested with bedbugs!!! I contacted the store. They had Terminix come out. He confirmed it was the couches! Rent-A-Center agrees to have couches steamed but is dragging their feet! I have a big handicap man that lives with us and he has to sleep sitting up due to health reasons so as of now he has no choice but to sleep on one of the couches!!! Because we don't have money to go out and buy a couch! This is very frustrating and stressful!!! Thanks.

I went to RAC because the used refrigerator I bought went out a month after I got it. I got a 200 dollar refrigerator, ended up paying 900 from RAC just for it to go out a month after I paid it off! When I called to see if they could fix or replace it they said I didn't have a buyers warranty so I'm basically screwed. They Never presented me with any insurance plan! They were very rude and got off the phone with me. They are snakes. Predators. I had just went to the grocery store, and had to throw away all of my food. And now I'm waiting for a repair man that I'm sure will cost me hundreds more. RAC is a scam.

Cool.

I rented a couch from them and if I was a day late I was threatened. They would come to my home and 2 of them would try to intimidate me. One lady would talk to me and and a bigger man would stand behind her with dark sunglasses on and arms folded like her bodyguard. I'm a 140 lb. woman, (it didn't take 2). In the end I paid over 2 grand for a used couch that wasn't worth $500. They wouldn't give me the main office number because they said I just was trying to cause trouble. It feels like all I was dealing with was bullies. I will never do this again ever.

My refrigerator was having issues. So while waiting to get it fixed, I decided to rent a refrigerator at Rent-A-Center. The gentleman told me I can get the refrigerator for $175 a month. The contract started on July 28 through August 28. On August 26, I received a call from Rent-A-Center and this lady told me I am one day overdue; that I rented the refrigerator for 28 days as it is stated on the receipt. I told her the contract I have states a month, not 28 days. She insisted that I have to pay $50 late fee if I do not intend to renew. I made the payment and asked them to pick up their refrigerator ASAP. Please do not do business with the office; they are scammers… HIGHWAY ROBBERS. Never do business with this Rent-A-Center.

Worst customer service and business practice ever. We came in and bought a couch instead of renting and just paid it out right. When the guys showed up to deliver the couch one of the couches was broken. When I called back Thomas and Brian seemed to already know where it was broken and said they were sorry they would bring me the exact same one Monday and I would be the first delivery of the day.

1013 N DuPont Hwy - This place has great stuff. The quality of the stuff is awesome too. But the customer service is horrible! The manager there is outright rude & disrespectful. She was very nasty when I had to interact with her over the phone! I will not give them my business anymore! I recommend going to a different location.

I needed my ice cube maker repaired so I called the local store. They sent out an employee to pick up my side by side and gave me a brand new loaner refrigerator (all scratched up). I watched the store employee force my side by side out my front door where he severely damaged my front door area and then let go of it and let it bounce down five concrete steps. At this point I called the manager of the store and complained about the employee and then end how my brand new appliance was being handled. I was given multiple excuses. I will be paying this side by side off and will no longer be doing business with them. I have also contacted my house insurance company over the damages and it looks like we will be prosecuting for vandalism damages. I will never do business with this screwed up company ever again.

I rented a new tablet. Used the 90 days same as cash option because at the end of the 90 days my item was almost paid for, so I paid the balance and on my way. I broke my tablet the best first week; they replaced the screen for me. It was a great experience. The negative reviews are because consumers didn't pay their obligation. If you do as your contract says, it's a pleasant experience. I couldn't make a payment on time a few times and as long as you call and stick with what you agree, it's fine. Pay your bills people and you will have no problem.

Came by banging. I Felt threatened. Told 1st time was not dressed. They insisted they wait until I get dressed. I was nude. Very uncomfortable because he would not leave until I started looking for pepper spray. Told would pay and still came again.

They were suppose to bring me a new TV. I told them no floor models, they brought me a floor model anyway. I have had to send it back 4 times to be fixed - it still does not work right. I ask for corporate and they give me an Ontario store number. You can never really talk to corporate.

We have had issues in the past, but this time is over the top. My bank card was stolen and my account emptied. I called as soon as I found out and explained that my payment would be late. I was told it was not a problem and to call as soon as it was straightened out. For the last 10 days I have received calls 3 times a day asking when the payment would be made, including calls to a work phone that my husband and I have both asked not be called. I received a note on my door yesterday and another very nasty phone call this morning. Not only was my money and information stolen but now I am being harassed and punished for something that is not our fault!

I set up automatic payments online. They took out the payment of 75$ twice. I called customer care and they told me that it would be refunded by the end of the day. They also told me I WAS NOT THE ONLY WHO CALLED AND REPORTED THIS ISSUES. They are closed on Sundays. So I checked my bank account and both of the payments went from pending to posted. I did NOT get my refund for the second charge of 75$, which was NOT AUTHORIZED. I called them Monday morning and they stated that they are still working on it and they do NOT have a turnaround time on when people will get their refund. I called my bank immediately after to file a dispute against the second charge. I worked overtime on this paycheck because my daughter's Birthday is on 8/14/2015 and I needed that money. I worked 60 hours in one week and for them to take 75$ and tell me they don't know when it will be refunded is ridiculous!

Rent items from Rent-A-Center. Washer dryer pair, a refrigerator and a smartphone. They are rude. They harass you at home and work. They say that they can't accept partial payment. My dryer isn't working right and told the store manager. He said "check dryer vent." Really, Rent-A-Center gives you junk. Don't have anything good. Will never shop there again.

I bought a couch from Rent-A-Center. It was a used couch but looked nice. Paid for it outright. Couch was delivered and my sons loved the reclining seat. 2 days later while watching a movie on our new couch I could smell urine. I thought I was going crazy but reclined couch to further investigate. Indeed couch reeked of urine. I went back and spoke to manager thinking I was "informing" him that the couch smelled like urine. He replied "I cleaned it twice". I said so you knowingly sold a urine stained couch?? He offered to give me a discount on another couch but I decided to get a bunk bed for my son.

I used Rent-A-Center in Round Lake Illinois and when I first walked in the door the employees were very nice and friendly. Billy our salesman was very kind and sold us on a refrigerator with a huge discount because it had been rented out 244 days. He also had us sign up for benefits plus because this way if I lost my job It would cover the rent until I found something new. They delivered my item and about a week later it stopped working. They came and picked up the item and scratched my wood floor and damaged a tile in my entrance way and said, "Oh I'm sorry." Two weeks later my item was ready and they dropped it off.

I was going to be late on a payment and RAC told me they would take a week and add it to the end of the payments and extend my contract by a week. Then I referred 2 people for 2 weeks free. Then the company stopped by my work twice and started calling my employers personal cell phone to get a hold of me. This went on for 2 weeks before they FINALLY stopped by my house. I owed about 4g for everything and I paid upwards of 2g on everything and now I have no way to get it back according to the people who picked the items up. This company will harass you and your employers and scam you.

Manage calls me and tells me we'll have our Xbox 1, tv and laptop Saturday 08/01/15 and they're coming from Burley. I call today to check on our stuff and they said they haven't come back from Burley yet all day they said that and last we made they hang up on us and then I call Burley and they said the guys picked up ours and should be here but no and it's 10:31 PM and still no Xbox, tv and laptop. They promised they would be delivered today!!!!!!!

I haven't been able to pay Rent-A-Center due to the fact I have been sick and unable to work. I have a benefit with them that if something was to happen to me as far as not being able to work the insurance will pay it. Well that wasn't true at all. When I got behind in my payments I was told that it's nothing they could do to help me in my situation. I paid extra for this benefit just because I know things happen. These people are now banging on my door more than three times a day harassing my 4 young children whom are all under the age of 12. They are telling my neighbors, and all my references negative things about me, and at this point I'm refusing to talk to them. The next thing I'm going to do is file a police report against them, and also get a stay away order for my family and myself are in fear of these people. They send these really big guys to my door on a daily basis to threaten us. I don't understand.

I rented a stereo from RAC in the past. Paid it off. I am now renting 2 smartphones from them. The guy taking our application this time was hitting on my fiancee the entire time. They harassment -- they call you and your boss at work non-stop. They should be looked into about how they treat people.

I'm having personal issues. I don't have any money pay payment on the cell phone. The contract is my ex boyfriend had the cell phone so now they keep calling me all the time stress me out. I told them on the phone that will not do business with anymore. I'm telling everyone I would not go to the rent center in Kent WA.

Does anyone know how I can reach the corporate office? We've done business with Rent-A-Center for years, particularly the one that's now off hwy 29 by Walmart. About 2 or so years ago we rented a 60 inch tv, a tv cabinet that had a heater built in that looked like a fireplace (gorgeous), and a bluray player/surround sound system. We paid on it for 2 years and we were about $300 shy from paying it off. Towards the end of that contract we got an ipad that was $250 90 days same as cash. Our daughter had been wanting one forever, so we started a separate agreement on it, planning on paying it off within 90 days. This was part of her Christmas presents. It gave me trouble from day 1 and every time I talked to the manager, Pat, he'd put me off instead of sending it in to be repaired. He'd tell me to do this or that to fix it and of course those things never worked.

I purchased a mattress in 2/15. On 7/2 I found a bed bug on the mattress. 7/3 reported it to Rent-A-Center. It took the store till 7/15 to report the claim to the corporate office. They sent an exterminator out who confirmed that the box spring was the host of the mattress. Still waiting for them to provide extermination, replace the merchandise and provide a refund for money I have had to outlay to purchase bug spray and mattress covers.

I rented a frontroom outfit from them. Well after it was delivered I noticed it smelled like dog. I called office and asked if they shampooed it. They replied "yes". I told them it smelled. I even asked them to come smell it. I shampooed it and it was gross. And still after it dried, smelled like dog. I let them know. They did offer to replace it but it would cost me more.. They said the one I rented was no longer available and told me to try this remedy thing they was giving. I did that and still smelled. I love the outfit but the smell won't leave and I don't want to pay more.. I also feel it should be sold for a lot less than what I got it for since it smells like dogs.. It's a nasty smell.. I'm an unhappy customer.

We rented a stove from Rent-A-Center. They said they would take 20 dollars off the first payment if I run the self-cleaner on it. They brought it in and hooked it up. As soon as the guy left we started the self-cleaner. When the stove started getting hot, the roaches started running everywhere. I called them to come get it. In the meantime, I had my son put it outside. This was on or around April 9th, 2015. We bought loads of sprays to try to take care of the problem. Now it's July 17th 2015 and we are starting to see signs of them again. They never apologized or offered to have the house exterminated. I have never had roaches nor do I want them.

One of Rent-A-Center trucks turned around in our driveway and backed over our mailbox on 7/10/15 and hauled ass. The truck was from 4806 Buena Vista Rd. We called and a lady by the name of ** told us to buy all materials and someone to do the work and we would be paid back. Did that for three days while driving 20 miles to post office to get mail. Went there Tuesday. She said she would have her guys buy and out it up at 12 on Thursday. Here it is 1. No box. Guys nothing. We are going to file a police report now.

Ms. ** from the store located at 4380 Carlisle Pike Mechanicsburg PA expects customers to be talked down, expects customers to take and accept damaged furniture, after they stated what is wanted, talks around the customer, misleads and will directly lie to customers about the products so that she does not have "WORK" for CRS. She does not follow up with customer concerns. One wonders how a management is decided upon hire or promotion! This is a poor example of CRS at this location especially in a sales position, delivery and service. Avoid this location.

I will never rent from this place again and I will NOT refer a friend or family to do so. I had rented TVs from them and a bedroom set from them. I realize they were overcharging me for the TVs and the bedroom dressers was broke when I got the set. I went back in the store the next day asking questions about the bedroom set and the manager stated to me "I gave you a use bedroom set. What did you think, it was a brand new?" I was so upset I just walked out because I didn't feel like going back & forward with her. Later on I end up giving the TVs back because I noticed I was double the price for the TVs I was making payments than you would make on a car note. Smh.

So my boyfriend wanted to get the PS4 but we didn't have the money to go to Best Buy and pay the 500 right away. So we saw an ad in the newspaper which said we could pay at least 34$ a month. We decided to go the store and check it out. We liked how it sounded and we gave it a go. First few weeks was good but then they started calling really early to remind us about the payment. They would call 3 to sometimes 6 times a day just to remind us that we had to pay. There was a week that we completely forgot to pay and they called and said they were going to come to the house and take the PS4 because we hadn't pay. Mind you, our balance was $339 out of 989$. We only have a little bit left and I will never ever do anything else with Rent-A-Center. Not even bigger companies than Rent-A-Center are so annoying and call you like they do. Worst company ever. Never do business with them no matter how urgent it is. Is better to try other alternatives!!!

I fell behind on my payments. My fault completely I never denied that. HOWEVER these people from RAC showed up at my house and harassed my roommate's brother (who is a minor) and threatened to break into my house with a locksmith if I wasn't home. They have left harassing and horrible messages on my references phones as well as my phone. Not once have they been understanding of the situation myself or anyone in the same situation has been in.

I have rented from Rent-A-Center back when they were Rent-Way. My TV has had a problem for over 3 yrs now, granted we were behind on payments but always made an effort to pay something on our account every wk. I was told by an employee that my tv was to be paid off 4 wks ago but because of their mgr she told them not to pay it off. Now that it's paid off they won't fix it. I was also told as long as I had an account there the TV was covered. Now I'm told it's not. This is a smart tv not a cheap TV. The mgr has always been very rude to us ever since we have been customers and I have expressed my feelings to the regional mgr. We will not rent another item from RENT-A-CENTER.

** Rent-A-Center. I would pay one time and say ** them. It's not criminal or theft. It's all civil look on your state's public record sites. It's all civil cases none criminal. The most they could do is get a Replevin that allows them to enter your house with Police but if the ** is not in there at the time they're assed out!!! That's what I did! You could be charged with contempt of court if they find out it's in there afterwards. #civil

I went to Rent-A-Center in Frederick MD on 7th St to rent a television. The salesman told me I would be in and in 15-20 min. I had a satellite service at my place installing service. I didn't get out of there for 45 min. I was led to believe the $253 credit I had would be used towards my payments, which wasn't what happened at all. I thought I had an entire month till I had a payment due, wrong. That's not how it works.

I have had an account with your Queensbury office for a good 7 years. Yes I have on occasion, been late with a payment but promptly paid in full within 2 weeks. I had an unforeseen accident that enables me from making my payment this week and I informed ** at your Queensbury NY store of my incident and he got very rude and disrespectful to me when I stated that I had no other option but to make a double payment next Wednesday. He was not going to accept that. He said he would have somebody out here to pick up the computer I've been renting for over a year now over $34.00. I am so sorry I have to make a double payment as my dog got a hold of my bottom denture and I had to come up with $315.00 to get it replaced on Monday the 29th of June.

Have had horrible experience both times I've dealt with this place. I thought I'd give them a second chance and they screwed me AGAIN! I ordered a washer and dryer and told em I was desperate. Mine was broken so went in filled out everything and was told he would process app next day. So I even gave them an extra day and called to check because none of my references had been contacted 3 days later!?! So asked why and how much longer would I have to wait? Was informed he was busy and would get to it the next day! So I asked how long would it be after he got to it. He said it would not be till after the weekend at least and probably not till Tue or Wed.

I have asked the store manager of the Hammond store to please ask his female worker to stop calling me. He repeatedly ignore my request and she keeps calling me. It's too many other workers in the store that she has to call me. I have spent too much money on my bedroom set otherwise I would tell them to come and get it. They are very disrespectful to me as a customer. Ever since ** left that store it has went from being a 100% store for me to a negative. I will never come back once I'm done with this purchase and I will tell anybody who ask me if I think RAC is a great place to do business I will tell him not no BUT HELL NO.

The worse, worse customer service I have ever experienced. Let me begin by saying that this store is the worse. From the manager ** to most of the employees, specially an employee by the name of **. They are rude and have no customer service. I have been verbally abuse by this people. I've been called a liar and have been made fun of by ** the manager. I was on disability and requested the payment waiver because I couldn't make my payments and I discovered that I was paying for this service called RAC Benefits. Well they waived my payment until I returned to work and started calling me on the same day I returned to work. Well I informed ** the only associate that has people skills and is very polite that I had just returned to work and was not making a payment until I receive my check on June 19, 2015. He said that was ok.

I got a 2,200 watt stereo from Rent-A-Center. It got broken and thrown out in the move. I have not told them or paid them in 3 months. Can they charge me with a criminal matter? Can they bring police to my house to get the stereo? I don't have it so. Help me.

I went in to purchase a TV from Rent-A-Center Redwood City. The manager talked me into buying 2 TV's on a rent-to-own special ad where I would pay the same as cash for 90 days with no interest. I was not happy with the smaller 32 inch TV, so after making the second payment, I returned it but kept the larger 50 inch TV. I expected that I would lose the money that I paid for the 32 inch TV, but would maintain the money paid for the large TV and that I would continue to pay until it was paid in full within 90 days. When I returned the small TV, she closed out the entire contract and I was forced into starting all over with a new contract for the 50 inch TV only. So I lost all the money I paid for the two months with was about $256.00.

I’m currently renting a dryer/washer. When I went to get sign and rental agreement I explained to the sales person that a needed a dryer that was propane. Rent A Center stated that they would sent it out to get the dryer converted to propane. Me and my family waited for a while for the dryer to return. I called more than enough times to get an update. Well at last the dryer arrived and the part was place on. My husband asked the driver/delivery person if they would hook it up and she stated "No we don't do that" and left. To our surprise the correct/safely part was not placed on. I called the store and EXPLAINED in detail that it was missing the major part for the dryer. My husband called Suburban Propane for some kind of advice. The technician TOLD US “DO NOT PLUG IN OR USE the dryer!!!” He assured us that our house would BLOW UP!!!

On Saturday was suppose have a pick up between 1-3. Called around 4:30. I called the store, was told that they was behind on another job and they are still there. They would call Monday to set up date. They never called. I called Wednesday, I was told he was scheduled for Friday between 1-3. I called the office around 3:10. I told them contact Monday, reschedule this time exact time now.

Paid off my account in full over a month ago. Since then, I have received an average of 4 calls a week regarding "past due payment." I have gone into the store with my receipt in hand to show that I have paid in full, but continue to receive calls. I am considering filing harassment charges if the calls don't stop.

My son (**) is renting a washer and dryer from a rent a center. He had to have the dryer worked on. It took them 3 days to come get it because of some excuses. Today they were suppose to bring it by 4. Still nothing and no call or anything. Not blowing another day to sit around waiting for them. It's on my time now. We have we the loaner that works great.

Me and my husband has a tv, a fridge, and a washer and dryer and I've had nothing but problems out of my washer since I got it. So they finally came to pick it up and brought me a loaner and the guy never put a hose on the back. So now my daughter's play room, her bathroom, my guest room hallway, laundry room, and even in to my kitchen has to be replaced. And when I called to tell them what was going on they tried to tell me they didn't do that. That I must have took it off myself and that they would have to look at it and they would give me what they thought it did if it did anything. Like really, why would I mess up my house like that and they was VERY VERY disrespectful to me. So my husband called and they told him that they never said any of that stuff so I called corporate and they said they will resolve the issue. So I called a inspector and they're paying to get my house fixed or I'm taking them to court and suing them.

Jan 23, 2015 lease to own used laptop. After 3 months they want laptop back because I'm always late of my payment though every month I pay late charges and liability damages. I wanted to pay the cash amount need for 3 months good as cash but they refused to accept my money they want the unit or pay $856.77 dollars at the top of the 3 months lease. The cash value of the used laptop is only $584.77. Got calls daily on my cellphone in my work and my husband's phone and visit my apt, hang in my door "sorry we missed you we want the laptop," sending demand letters via constable and by post office. This go on everyday except Sunday...

I rented a washer and dryer last March 2014, and still making payments. Ever since then it is a monthly thing for one or both to out. ** in Brenham has been rude saying it's my fault. Every time I call it usually takes a week to get a another one.

The Rent-A-Center on Mykawa in Houston TX are rude and some of their employees are great. Their manager is outstanding and very warm and helpful. But one sales manager is rude and very disrespectful. She has no people skills and I'm long time customers of Rent-A-Center. But I pay the items off, I will not get anything else from your business. Because they are very rude.

I am renting from rent a center. I have 281 left to pay. I will never rent from them again. They have popped up at my house at 8:45pm. They call me all during the day and are very rude. I have been waiting for two hour for them to pick a payment up.

Recently got ps4 from the store. I ask the saleslady can I pay the 1st week payment today and pay the next week the following week because I was in between pay weeks. She says yes so I paid the 1st week and she told me I owe 36.79 cent by 5/30. I went to pay the other half the following week and a employee told me it was 77.17. I explain to her what was said to me and thru explain to me what happen which I understand but the sales lady didn't say that. So now my account might be terminated due to the saleslady miscommunication. Also when I was given the ps4 it wasn't in no box Or bag. Wires bent and scratches all over the top of the system. My next payment is due by 5/30 and I don't get paid again until 6/5 so my services might be finish because of the saleslady telling me the wrong information. Thanks a lot. Store # 4854.

We rented a washer and dryer and I got there 3 mins late to make a payment and he refused it saying the only way I can pay is to give him my card number or pay on the phone. Was they trying to take my card number? Why could I not pay? Hmmm, think about that.

I understand that my account is past due but to check my voicemail and hear an employee call me a ** on 1 message. To tell me I need to grow up and act like an adult and threaten me of calling my job after I told him several times not to. I called corporate and spoke to the RM. I also spoke with the store manager and gave him access to my voicemail so he can hear it. You would think that this employee would get fired, but the only thing I was told was that he will be written up. I'm cutting ties with this company but I did contact BBB!!

Ok, so went into the Rent-A-Center in Dunkirk, NY for a phone. Mine broke and I needed a new one. They were really nice and helpful. I made my payments and about 4 months in I had rented two TVs which I ultimately had to give back. Now I had to change my phone number from the harassing phone calls and I'm a roofer. You can't call a roofer a hundred times a day. It's crazy. I have two small children and a stay-at-home fiance. The money I put on my TVs they told me is just gone, after telling me that they could take that money and just move it to the phone -- like 150 bucks. So now that money is gone and I feel robbed. They are now threatening me with legal action after getting me fired. Now I have no job. They called both my bosses and my foreman and haven't bothered to call my girlfriend. Also now scaring my little ones. I'm now living in hell. I will never rent again.

He pagado casi $5,000. Dolares por una television de 60 pulgadas, no veo la hora de terminar de pagarles, 3 años pagando.

I rented to own an outdated washer and dryer. The guy who sold them to me said they were only 2 months old. Well now it's flooding my wash room which we just remodeled. Got it out with new walls insulation and new floor and flooring. Well when I moved the washer I had black mold. It had red spores growing on. It also ruined my floor. Waiting on them to pick up my washer to be fixed and am scared to death to let them have it because my best friend sent hers off for repair 6 months ago. When she asked them where it was they said, "We don't know". Well if I get any trouble from them am getting a lawyer.

Rented a few items, paid on time. Late once, store manager calls at least five to six times a day. His asst. calls five to six times a day - very rude. Want their money like it is a life or death situation or they're going to go out of business. Then they have their head hunter call all the time. STAY AWAY. Bad company. Contacted a lawyer about harassment charges against them.

My boyfriend recently bought used furniture from the Store on Ann Arbor Rd in Jackson MI. A couple days after we had slept on the new bed I started waking up with bites on my arms. Thinking they might have been mosquito bites I disregarded them! Every morning I wake up with new bites on my arms and face. I go to the local pest control for spider spray. He took one look at my face and told me the bites I had was not spider bites that he believed they where bed bug bites!

I rented a stove and when they changed the plug out to fit mine in my home they never screwed it in. Therefore it melted all the wires in the back of stove. I called and told them it quit working and needed another stove. They said they would call back after 3pm. At 2 an electrician came to my house and checked all the wiring in my house. When he pulled the stove out he’s shocked to find all the melted wires. He said it could have burned my house down. I was very lucky it didn't. He called Rent a center and right when he got off the phone with they called me and came right and picked up the stove and brought me another one that was terribly nasty dirty. The oven is so nasty it makes me sick to think someone are out of it.

We are renting a computer from them. My fiancee is in the National Guard and so on two different days the payments were late. They keep calling and harassing us even after we told them what was going on. The guy ** was very rude and threatened to come take it even though they had been getting their payments.

Three Saturdays ago, I contacted RentACenter in Cola, SC on Fairfield Rd to pick up furniture I rented... two guys came to remove the furniture and ended up putting dents in my front door with paint left on it from the chair.. tore loose my door frame and cracked the door seal. They were unprofessional and smelled like alcohol... then one went on Facebook arguing with my son and said he repossessed my whole house... Now they're not at this RentACenter and the new manager is uncooperative.. I will never deal with or refer anyone to them...

I have been paying for about a year now on my washer and dryer through the online application, on time I might add; now as soon as I make one late payment, they charge me an arm and a leg in fees, not to mention I called before my pay date and let them know that my bank account was hacked and that the money wouldn't be back until 4 days later which made my payment 2 days late. The manager I spoke with told me, "That's fine, there would be no late fees", specially since I was a valued customer and have been following my contract to the "T".

Do not - I repeat DO NOT rent anything from these folks!! They are like the loan sharks of the rental merchandise industry. If you rent something from them you better plan on paying a day early!! Otherwise you'll enjoy getting 5 phone calls on the actual due date asking if you are going to make a payment. Oh yeah - and if you even THINK that you might pay a day late - don't even bother renting from these folks. You'll enjoy multiple phone calls at your home, on your cell, at work and even better yet a nice visit in the evening hours, oh say around 10pm with a stranger (otherwise known as a Rent-A-Center employee) banging on your door repeatedly non-stop. Seriously Rent-A-Center???

I missed one payment because my daughter has been sick and in and out of the hospital so I told them I would do a double payment on the first because I haven't had the time to get in. They have called and harassed my family and I... Called my step children's phones, my fiancee's, my dad's and came to our home. Missed one payment and it's only 3 weeks late and they are raising hell over it wanting it back. It was to the point we had to change our numbers because it wouldn't stop.

This is the first time I have been lied to. I have rent in the past and I have never been treated like crap in my life. So here is my story. I was looking at a couch but it had to be fix. They told me it would be done by the 14th of April and deliver on the 15th but to my surprise it wasn't. So I talk to manager and now he wants to give a five week free. I told fine. Well now we are in the third week and no couch. So I called another store and got number to the owner or district manager and he was told that the couch just went out today 4-22-2015 by their lying employees that work there. But as it goes one or all the lying sobs employees don't really care about the consumers they have. All the do is lie. When manager ain't there they don't have to work. This store is located in Florence ky on us.

The parent company is Rent-A-Center. They are putting the acceptance company into locations such as hhgregg and Warehouse etc. They offer a 90 days same as cash but what it is is that they charge waiver fees and tax you every payment. The first time I used them a 100.00 payment was missing, this time they are charging me tax on the money I am giving them. Never ever the same people, there's always someone new and their rules always change. Very poor company. I will never use this company again, wanted to take tv back but would lose 100.00 in taxes... Can't explain this. They need to go away!

I rented a dryer from them. Paid it off within the 90 days same as cash which meant I paid more than my weekly amount due. I would OFTEN get messages saying I need to make a payment on my delinquent account. I would call to say not only don't I not have a delinquent account, I paid extra. Then the next day I would get ANOTHER message for me to make a payment on my delinquent account. The dryer started not drying properly, they came and picked it up on 3/6 telling me it could take up to 4 weeks to fix.

I have been a customer for years and have paid off several items through Rent A Center. I recently moved to the Union City locations where I decided to rent a couple of Items. I received faulty products initially and had to return 4 items that had to replaced. The customer service completely is UNPROFESSIONALLY from the Store Manager that trickles all the way down to the rest of the employees. So I decided to discontinue to my relationship with this company. I asked them to come up and pick up their UNIT today and they declined - told me to do what I got to do and disconnected the call.

I have been a good customer. Loved how they greeted me when I would call or go into the store. The only problem I have is when all the good staff left and they got new staff it became bad. I didn't feel welcomed anymore. They would call and be rude but thanks to ** I no longer have that issue. I have been good on making my payments. If I'm late I pay the late fees and I am good. Recently I rent a samsung galaxy s5 from them made the payment and my phone is now disabled I mean seriously.! It's not right. I have my receipt. This is the first time I have this many problems with them out of 3 years.

My brother got a 60-inch in 2013 and is still paying it which is ridiculous. He already as put well over 2,000 on this TV. Well he got laid off for a couple weeks and did not have the money to pay. My sister was letting the dog out at the time and she went back inside and locked the door. She then went on our property banging on the doors saying, "I know you're here." My sister finally opened the door and told her that she could not let them in because it wasn't her house then they threatened to call the cops and he did. Cops got here and told them nothing they could do about it. This is such a horrible company and I think anyone that does business with them is either stupid or doesn't know how much they would be getting ripped off.

They are the worst. Miss one payment and it's like the sky falls in. It's literally harassing you and overcharging like hell. They will call you from multiple numbers or their own cell phone just to get in contact with you and threaten you. Do not go to Rent-A-Center. They are the worse. Aaron's is so much better!!!

I had bought 2 HTC One M8s from Rent-A-Center 90-Days Same as Cash, both brand new. I got them back in November 2014, was having problems with 1 phone dropping calls, apps randomly shutting etc. Informed Rent-A-Center of problems. The manager told me, since I got phones new, they would just give me a brand new one, he just had to find it. 2 Months went by and still no phone, called same manager. He told me again he would get me a phone. Still no phone by Feb 2015. Finally called same manager again and was told he had no idea I was having phone problems. So I called different RAC store and told them what was going on. They called their district manager and I had a brand new phone within hours!!! The WiFi stopped working on brand new phone within days of getting it!!!

I bought a washer and dryer from Rent-A-Center. Both broke down numerous times before paid off. When the company finally did come pick them up for repair and bring us a loaner, the loaners would not work either. One dryer shot sparks out when turned on and could of burnt my house down. The store manager in Opelousas could not understand our frustration and hung up on us. When everything was finally settled, they paid our last note and gave us an extra year warranty. It is broken again. Finally picked it up to be fixed but, said since it was paid off we would not get a loaner. Spent one week running to laundry mats. When the day come to get it back, they said it was fixed but, did not make it on the truck, so now we have to wait another week for our washer with no loaner.

After i purchased and completed a agreement with rent a center for a 32 in tv which cost me double i was finished with rent a center... All of a sudden im getting calls - they have a used 60 tv for $650. I said no way. They said i had a voucher for 50 dollars and i can take it home. I said no way I did not want it. So i get a call from my room mate stating RAC is at the house with the 60 tv. I said no way take it away. After a long phone call their salesman assured me it was $25 a week final price. He swore up and down this was a honest deal. They had to move merchandise for the new year. Remember I wasnt even at my house or did I ask them to bring this tv.

Rent a center is a joke! They will do whatever it takes to get you to buy their merchandise... For instance, tell me I can make my weekly payments online due to being without a vehicle at the time, I had no trusted way to make sure payments got there weekly. BUT after 2 1/2 months OF TRYING TO RENT AND MAKING MY WEEKLY PAYMENTS ONLINE I HAVE NEVER BEEN ABLE TO MAKE A PAYMENT ONLINE FOR THEM. I would like to mention, I'm a college graduate (I'm not slow)! Also, I make all of my other payments online... it's not me! Their online payment option is a joke! All you get done doing is making circles throughout the site! This means I am not able to make my payments weekly. I make payments as I have a ride to get to the store.

The Rent-A-Center in West Palm Beach number 561-969-9696 has been taken advantage for my wife. For years she has mental issues she's been dealing with and then continually prey on her. With super high interest rates and aggressive collection techniques I told him stop. Many times they continue this. They have mob like collection tactics and try to scare your family with late-night loud knocks on the door. They know she's an easy target that's why they keep coming back and offer so called deals. She ends up paying 3 to 4 times the going rate for the electronics.

I purchased two bedroom sets for a total of $1500 with RAC. I've been paying on this furniture since June of 2013. I've paid $3000 so far and owe $3000??? Ridiculous. My issue is that now that they have a new repossession center. They will show up to your house for payment or pick up the furniture after one day after the due date?? Really? I've been paying this long so what makes them think I'm going to give up my furniture after I've well over paid for it!

Representatives constantly abuse and harass their customers. It has affected our overall quality of life. We feel so threatened that we have moved and changed our phone numbers to escape the harassment. This company sent representatives to my work and home. It's ridiculous!

I got put out my house and rent a center came to my house. I told them I don't know what happen to half of my stuff then they sent a guy to my son's father’s house. The guy came to the door cussing and yelling that he was the police then they sent a note almost got me and my son put out my house. The next two days my tires was slash and my car vandalized after that. So how can you come after someone if you have no customer service and said that you seeing them. I think it is funny to me that my car is vandalized after they sent the note to my landlord then you keeping calling people after they say they haven't heard from them.

I have been a customer of Rent-A-Center for over a year. I have paid over $2000 for the items I've purchased. I was a week late on my items and The manager comes to my house and frighten my 14 year by telling him that I will go to jail and trying to force their way in by saying they were about to call the cops. I was not at home. I was working. My son shut the door and she opened it again and then left the premises. I have multiple threatening and harassing messages on my phone. Today, ** and another representative called my job, which is my understanding to be a no no. ** threaten to come visit me on my job. She and the manager are bullies. I was a faithful payer but I believe they have crossed the line with their bullying tactics. I'm consulting with a lawyer now but what can I do in the meantime?

Well over a year ago I suffered a devastating fire. So I gave the store manager ** all the insurance information - mind you the balance on a burned tv is $129.75. After calling me over 200 times and me telling ** I'm NOT paying for a burned up TV. So option two I offered ** the burned TV from my house fire. He would NOT take the burned TV back but insisted on me paying the TV off. This is my second email. The first one was to the State of Connecticut Atty. Gen.'s office Consumer Affairs division. How does a company expect me to pay for a burned up TV?

This is the most nastiest store along with the clientele. I was transfer from the Leesburg store to this horror of a store. My account was only 2 wks old when the so-called a store employee informed they were coming to pick up my furniture. After I had this account for 8 mos it was clear as to how unprofessional and low class this store was. I was never contacted by a store manager, never called me to give me options, I was only 4 day late, this store is clearly ** as the people who work there.

I was sitting in my car waiting for it to warm up, to go to the doctors, and while I was sitting there, A Rent A Center Truck backed up into my driveway and hit my flag pole and knocked it down, didn't stop to acknowledge what happened, and just drove away. I have contacted Rent A Center Numerous times, and all they do is have an attitude with me, and will not resolve this matter, very unprofessional. The pictures will be below.

They were rude, no one greets you when you walk in. If you're a few days late, they start non-stop calling, and SO incredibly rude on phone. I will never do business with them again.

I have bought several items from them. It is the same thing every time. They can never be on time dropping off items or picking them up. This time they are plan out refusing to pick up the stereo. I have called corporate and am waiting for the district manager to call back now.

I am requesting that you look into this unjustifiable and inappropriate matter that one of your Rent-A-Center local store employees violated without my consent and was not aware of account activation until I read my email and was floored by the due date billing statement. To my unexpected surprise, I had to make sure I read the payment notification correct and to my amazement, it was. I clearly did not notify Rent-A-Center in writing, by phone or in person to make any rental or payout purchases in my account name. Item or items rented were a cell phone and or a flat screen tv.

You're still a storm and mentor at the store on FM 1960. Was favorite month special my husband explain to her. On 2/26/2015 day he is a truck driver and that he would not be at home to receive the merchandise, but I would and that I could sign and receive everything and sign the papers for him. When the drivers got here she told them that they cannot leave anything with me, the papers or the refrigerator with us, with me which he had explained that to her last Monday. When we went up to the store, introduce me to the lady's name ** which I think was very crude.

I am second time customer that has paid off both items, my first experience was okay. This experience has been horrible, I was called to make a payment but decided to pay the item off. I went to the office and their district manager Jim ** was there and the manager ** was about to take my payment. I made her dare that the sales rep that sold me the table was to get me anther NEW table due to the table being cracked bringing it into my home so Mr. ** called another co to check and see if they had another NEW table. He found one.

We went and picked out my first new bedroom suite, came home and had a empty room for them to set it up in. As the guys brought it in they bounced the screen door against the dresser putting nicks down the front of it. They didn't say anything to me. Then when they told me they was finished my mom went to inspect it. They said they would replace the dresser so they leave and we start to put the sheet on my bed and the headboard was rocking back and forth so as we get to looking at it they put the bolts on backwards and stripped which dug into my dry wall making a mess of my wall. So my dad starts trying to fix it and notices the leg of the headboard was broke. We call the store in mt. sterling where we bought it from and she tells me they don't have another suite like this one. That I can pick another new one. So that's what we did and they sent different guys and was bringing it in the box so no scratches will get on it.

The Bellingham store is run poorly. I've purchased items twice and twice they've been late. The mgr Jeff calls wanting me to reset my appt because they didn't want to stay late. I have to go to work and have a life and they call me 30 before my deliver to reset my appt. They must not want my business. The woman Jill a sales associate knew nothing about the products. I plan to go to Aaron's.

I told Rent-A-Center I was on disability and did not have anymore at the present time. They'd still called to harassment, come to home very loud, questioning my neighbors. They came twice spreading my business in the public for a $40.00 final payment, or they will repossess my furniture. I feel they need better tactics than to exploit renter's business for $40.00 last payment. Threatening to take people's furniture that they have already paid for. The payment I'm making is interest.

My husband was renting merchandise from one of the local RAC. Well upon arrival to get the merchandise, my back door was kicked in by one of the employees by the name of Milton. I talked to one of the RAC EMPLOYEES and got in contact with DM quad **. He was very rude and very disrespectful. I'm explaining what happened and he tries to make it seem as if my floor had a default. It's has been almost 3 weeks and absolutely nothing has been done to fix my door. No call back to say be patient we are working on it or anything. Not only is the local store worthless but the DM was as well. The DM tried to put everything off on us as the customers. It was my fault that my door was kicked in.

Rented a brand new Vizio Smart TV. Supposedly out the box, it stopped working. Requested repair, they returned it saying nothing was wrong. Continued to have problems until we had to have a new one. Of course we lost the money from the original even though we paid on time without any problems. We lost about $1500 dollars before realized that they were never going to live up to what they said that I would not lose money. Contacted District Manager Jonathan ** and sent a letter to Corporate and an online submission to customer care no response. I am looking to do a story on KRON 4 and petitioners for a class action lawsuit. Any takers? They continue to gouge minorities, low income or individuals not wanting to use credit. I want to purchase a home and so went this route to avoid using my credit cards.

Don't do it. It's not worth it. I paid sooo much and they charge me a late fee for something I was misguided on by one of the workers. FYI just go in and make payments because paying it online is not worth it. I find it very crazy to have to come in and make your last payment in the store when you have been paying it online. I will never ever use their services again. The process even started off bad when they called everyone I know as a reference and irritated them by asking stupid questions, and then had the nerve to offer them service.

My fiance rents from the Rent a center in Lebanon, Oregon and since Shauna left, the customer service has gone away. He fell behind last month and had to opt to return some of the things he was renting to make it more economical for us and paid the rest up to the first, which was a Sunday so they are closed. Early Morning Monday, he has a call from rent a center before the doors open. I had a miscarriage and they was demanding that we bring the payment and got attitude when I said it would be Saturday. They need new people who care in that store. Going to take my business elsewhere.

Hey all! I was actually the collections manager at my store. Yeah I was the ** who calls at 8 in the morning. What a lot of people don't realize is that most of the employees hate RAC just as much or more than the customers. They put into place extremely unrealistic sales and collections quotas and basically threaten you with losing your job if you don't meet them. I don't have a problem with beating down someone's door who's refused to contact me while being 2-3 months past due, but I'm not gonna take a bunk bed from a couple kids because their parents are a couple days past due. ** that. That's why they got rid of me after a year and a half of busting my ass for them. Sorry for everyone's bad experiences. Some employees are actually good people who care, most are ** who only care about sales.

My new husband & I moved into our new place and got a bed & TV. Oh and of course a mattress so my payments were about 42 and change. Well my payments were scheduled a few days before payday so they would come out to the house and demand payment and if I wasn't at home they wanted a family member to let them force the door open and take the items out. They would also threaten to scare us and call the cops right after they threaten with force. Not to mention very rude as can be. They should not hire people like that especially when dealing with women and some children. Oh but when my husband went out to give payment they were as polite as can be. We will never deal with them ever.

I keep getting calls from rent a center in PA for my sister. I don't even live in the state or talk to her. They keeping calling me 3 times a week and won't stop calling, I live 12 hours away and have no way of contacting her. I asked for them to stop calling me, they said they won't so I called customer service and the lady said she couldn't do anything to help me because it's not my account, so they are still calling and I can't do anything about it.. This Rent-A-Center in Taylor, PA is ** and should be a ashamed of themselves for the way they are treating me like I have their stuff. I'm only a reference not the account holder. Very disappointed.

I purchased a dryer from Rent-A-Center. They delivered it today on 1_2_2015. Along with renting a washer up on the delivery of the washer and dryer, the dryer did not work. They have the dryer setting out on the showroom floor. Why would you put a product on the showroom floor that does not work up for sale? I would like to be credited for the price of the dryer since they do not have another one to deliver to me. They told me it would be at least two and a half weeks before I can have it back they have to send it to service. I paid cash money out of my pocket for that dryer. I feel that that dryer should have been checked out before it was ever delivered to me. It also should have been checked out before it was ever put on the showroom floor and put up for sale. You don't put a product out on a showroom floor for sale without it being operational and working.

On 12/31/2014, I went into Rent-a-Center to purchase furniture.. upfront I paid for a bed frame, new mattress and box spring queen size and a couch set. I paid $144.21 total and was told my next payment would be due on the 17th of January and my furniture would be delivered after the holidays after they talked to my references. My furniture was delivered on January 3rd, and I really didn't have a chance to look at everything because I was on my way out the door to work.

I walked in today with a paper they sent me asking me to come back as a returning customer. I had been a customer before and I had several hundred dollars and my paper in my hand and looking to buy also, I had filed my taxes so I was looking to buy something I could pay off asap. The lady told me rude and loudly that they were not going to sale me anything, because they had to pick up a item once. A item I returned because I got sick and was having a rough time. And she was nasty about it. I will make sure I tell everyone I know about Rent-A-Center. I even offered to pay cash and was told no, I can't believe this.

I was getting a stereo from RAC. I then decided to buy a phone 90 days same as cash. My home was broken into- I made a police report. They repoed my stereo and sent me a letter demanding the item back. I am on ssdi and survivors benefits. Can they garnish my wages?

I have chosen to stay with the Hastings rent a center once I moved from Barry county to Kalamazoo, even though there is one much closer to me... I did this because I had gotten to know the store manager and the employees and we were on a friendly basis. The store recently changed store managers and maybe promoted some employees to whatever their next level is, and since the change... it's horrible. One of the employee or managers whatever he is, Justin, has the worst customer service. When he calls me THE DAY MY PAYMENT is due, he leaves rude messages on my voicemail. He isn't at all friendly. He talks to me as if he's superior in some ways. I don't know what high horse he's riding but he should maybe think about the fact that without customers, he wouldn't have job!

I will never rent from RAC ever again. Especially the Camp Springs, Maryland location. But after reading comments, I'll stay far away from any other location too. First off, I moved into my new place in November and decided to rent a bedroom set with a TV. Payments were being made on time, yet even if I was a day or so late, they would call from every single line in the office, then resort to harassing me by calling from their personal cells. Not professional at all.

So I went to these people on 10/28/14 and got a Samsung Galaxy Note 3 because someone stole my Samsung Galaxy S5. These people were so nice but the main one that was flirting with me whose name is Marcus. He went into detail and told me that if I lost my job, the benefits package would pay for it. So two weeks later I came to make my payment and I had informed them that my seasonal job had ended. Marcus proceeds to tell me that I had to be with them for 90 days before I could even use this benefit package. I had indeed applied for unemployment benefits and was approved, however they never documented me telling them this. So they proceeded to harass my contacts and come to my grandmother's house which is my address, I just was not there because she kicked me out. They discussed my full account details with her and that was nowhere in my agreement.

We bought a washer dryer set which we have almost paid off and went and got a fridge because ours tore up. We were paying our payments on time and there was a man manager. We fell on hard times due to my medical issues and was behind on rent and everything else-- he was working with us. Not for sure what happened but we went in one day to see if they could work with us about payments and the new manager was very rude and hateful and even though on the phone she said she would work with us.

My adult Son has been renting items from Rent A Center off and on for years. Presently, he is a customer and is renting furniture and a large TV from them. His payments are $75.00 per week! That is $300 per month! THAT'S JUST CRAZY!! He is now off of work because he has serious damage to his rotator cuff (shoulder) and is scheduled for surgery. I've been trying to help him out as much as possible, but my funds are also limited. Last week I offered to pay, and did pay the $75.00 due to give him a break so he would not loose his furniture and tv while he is down and waiting for his work to send him a check.

I rented bunk beds from these people. I explained instead of Friday I won't be able to pay until Tuesday since my check won't arrive till then. I was told they will come tear down the bunk beds on Tuesday then once payment was received they'll return and re-setup. How ridiculous. I rented a tv from them prior. It was giving me issues, the volume was messed up. They came four different times to take the tv to be repaired. At one point they brought me a smaller tv to use until the other was fixed which I felt was unacceptable.

I was in the store trying to get a TV. While in the store trying to fill out the paperwork one of the employees hit my parked car!!! We called the police and made a report. It took a lot of calls to finally get to the person handling my claim. When I did they actually took care of all the damages and paid for a rental car. I also got to choose my body shop where I wanted my car taken. I did end up letting the TV go back since they were charging me over $1700 for a used 50-inch TV.

Well, I rented 2 phones from them here in franklin ky and they were lost on a move to another location. Well 2 employees threatened to file criminal charges and put me in jail, I made a lost police report and guess what??? They are harassing me to report them stolen!!!! They said if I didn't pay or report them stolen they would garnish my disability check and have me put in jail, also one of the employees there is harassing me off the clock by driving by me and revving his engine at me while I was working. Not only that, they called after stores hours and that's WAY against policy. I called their 1800 number and told them what was going on and even have them at the franklin ky store on recording on my phone telling me about the garnishing of my disability check and throwing me in jail!!!!

I am renting a bed from Rent A Center, and I pay every two weeks on it. I missed a payment and explained I would pay double next week. The associate that was on the phone named Jessi, started yelling that she was coming to pick up the bed if i did not come in. She didn't offer or suggest any other options. When I said I would be in the following week she said "I will be at your house every day until we get it." I hung up, it was poor customer service. She called back repeatedly three times after that. At this point, I would not recommend Rent A Center to anyone if that's how they treat their customers. Mind you, I was at work whenever she called.

I went there yesterday and ** told me possibly he delivered refrigerator. When I got there another manager named ** said to me "no way, not tonight." So that maybe a little angry then I called the store. It's already after the delivery time that they set. It was between 2 and 4 today 1/13/15. I called the store I talk to a guy named **, I told him I'm losing food. I put my unspoiled food in garbage bags outside where it's cold and ** hung up on me. Now I will press some kind of charges because this isn't the first time this store has did this and the store is in Hornell NY 1040 state route 36 Hornell NY 14843 telephone 607 324 3737.

I took part in the Black Friday experience, I paid $30.00 down on a living room set. It seemed to be that when we set up a time for delivery, it never worked for me or Rent-A-Center. Then last week I was told that I would not get any part of the Black Friday promotion and that my furniture would now cost me 5.00 more a week. I think that if nothing else, I should have gotten my original $30.00 back, since I never had possession of the furniture. I also have been a long time customer with Rent-A-Center and this has really burned me. As soon as my V is paid off I am done with them and will not recommend them to anyone else again. I am going to look at Aaron's to see what kind of a deal they have and if they stand behind it or not. I also sent a complaint last Friday but never heard back from anyone. This is the second time I have been burned on furniture with you, 5 years I bought a couch and recliner that were supposed to match per Curtis, and when they delivered it they said oh guess what they don't. Thank you.

I purchased a bunk bed set for my kids. When they set it up they didn't even put the screws that holds the slats down. So that night my kids fell thru the top bunk 3 times, then we had to put our own screws in it. The guy who delivered it told us that it would explode like a bomb. Guess we figured that out the hard way. The side of the bed was cracked...it only lasted 2 months...then I have insurance on the bed. They didn't have the part to fix it after they told me they did. So I had to get a whole new bed. Then they forgot the mattresses at the store. 2 days later we got those, which jacked my price up over 1,000.00. For a bunk bed? RAC is a joke.

There has got to be some type of insurance through this darn company. I've purchased quite a bit through RAC and I've even turned some stuff in and literally wasted money which they don't take into consideration but now I'm paying for something I don't even own because it was stolen. Now what makes me very upset and yes I'm at some fault for not calling back is the fact that they are harassing my elderly mother with my account and now she is horrified because they are threatening me with court. Like are you serious. I'm beyond pissed at this point and just for future I'm never making business with your company never again. Yes it's the store on American Legion/Roslindale.

I have been a customer from Rent-A-Center since June 2014 in the Calhoun, Ga store and must say Nancy is a wonderful lady who always smiles at all as does the other sales associates. I'm amazed at all these bad remarks. I was originally looking online to see what happens if I'm late on my kids ps3. It's due the 15th but might not have the money till 1st due to helping family with electricity bill. I've never been late. It scares me a little reading all this but I think I will just call and talk to them. I'm sorry so many have problem with them. I guess I got lucky with my store, they are wonderful and love that I started doing business with them.

Recently I had an ex put down my name and number when doing an application and when I called the Manager to have the stuff taken off of my name, he was beyond rude! Refused to help me, mocked me, accused me of playing games with the store etc. because I was mad and said legally they cannot have my name on an account without my authorization! How do I file an official complaint and seek legal action over this?! Nobody should be treated with such disrespect!!! The store is located in Bradford, PA.

A long while ago, my son rented a laptop from them, and of course fell on hard times, and fell behind. Fine, I said. Call them up, return the laptop, and be done with it. If you owe a week or two, I'll help you out, but return the laptop. He was all set to return it and at about 9:15 pm one night, there was this horrific pounding and screaming at my front door. Looked out the window, only to see a RAC truck in my driveway. Well, I thought, that's ok, the boy didn't return the laptop and they sent some ignorant ** to pick it up. I told him to go get it, as they were here for it.

In November I rented a phone from Rent A Center. It was a nice phone and everything was going well with my payments. I had no issues until... The beginning of December I was at a party at a friend's house and someone stole the phone out my purse while I went to the bathroom. I didn't notice until later on in the evening when I was on my way home. So I did like everyone else would and call the phone, of course nobody answered. So I called the police and made a report with them. I then called Rent A Center and they said that I still have to pay for it and it's not their problem that I was careless with the device. I wasn't careless but I also didn't think it was supposed to be attached to my hip either. Now they have been calling everyday asking me to come in the store so they can track it because they need my permission to do so. How do they need my permission to do that? I don't own the device.

Rent A Center is threatening to send me to jail if I don't pay $663.93 for a bed that I got under cash and carry for the total price of $400, with tax making it $523.00. They are trying to get more money from me. I only owe them $153.00. Rent A Center is a rip off and the ready books really need to be looked through. If they are trying to get over on me, I can only wonder how many others they are trying to do this to. This is Rent A Center in Columbia SC on Fairfield Rd.

I had been a customer of the Colville WA store for several years. Four managers knew me well. Last summer I started a new job and daughter broke her leg. Life happens. New manager Shawna was horrible. Said things to me on two separate occasions things like "learn to pay your bills, quit being a dead beat, loser,” and a few other things. I did try on two occasions to speak with her. Both times I got a condescending attitude, or that I was wasting my time. I complained to two separate stores and also put it up on Facebook. I work in a call center with 200 plus people. I told my training class and warned my coworkers about the manager and the attitude that the customer is NOT important. Even after complaining this woman still manager. I have called that store several times; she is still manager and still treating customers like crap.

Well it is my own fault for going against my better judgment and going with Rent A Center. I thought it would be easier than financing and was I wrong. I got a sectional couch from the Mechanicville, NY store. The girl who got my account set was great. The manager called to schedule the delivery and seemed quite cocky but I could deal with it. Needless to say I am having it picked up next week. I have tried paying my bill online every 2 weeks and they have me with a Queen and King mattress as well. So I would call to make a payment. After speaking with them every 2 weeks, 3 hours after making payment someone else from the store would call and ask why I haven't paid for the King and Queen bed, blah, blah, blah. After fighting with them stating I have never even inquired about beds I have had enough. They sent me a nasty letter demanding I return the beds. I called and told them to come on over and pick out what beds are theirs because I have all the paperwork from Taft! Idiots! Avoid at all cost!

I have now been a customer for Rent-A-Center over 20 years. They have false advertisements on their website on computers that you can see but you cannot order them. I don't feel this is right, I have called the corporate office of Rent-A-Center and they're telling me the same thing that I cannot order things off their website as being said. I don't know why they have a website then at all. I have also reported Rent-A-Center to the Better Business Bureau. After 20 years of being a valued customer at Rent-A-Center I think that is coming to a near end.

I've been trying to get the store in Farmington to take back their items and they keep giving me the run around and now I have to pay them another 128 $ plus another 85 $ before they take anything back so at this rate I'll never get rid of it. So if anyone ever ask me about rent a center I'll be telling them don't go through them because they will screw you. If they don't take it back we will be in court because now I'm done with this.

I dislike them calling me and threatened me to come with the police to take my things away when I every two week make my payment. Now my children are even afraid to open the doors for the reason they called and told them they were coming to come in my house and take things away without any consent. I believe they are the rude and embarrassing company I could ever bought thing from them for my home. I really dislike their nasty behavior and manager skill to their customer. I am not the only one but most of the clients I know get this nasty call from and threatening call to come and take their stuff away.

He called me and I told him I would be in when the mail came to pay. I was waiting for my social security check to come and he got sarcastic and rude and would not listen to me and does the same to my daughter when she goes to pay for me.

I've been renting from rent a center for so many years that I've grown a great relationship with the manager Ryan at the store on north Salina in Syracuse NY or so I thought. I've been delivered a mattress with bed bugs on it, a fridge that door keeps breaking, and they don’t want to fix. They told me they would bring my new door so I waited all day and they never came. Then I call them and they say they came 20 minutes ago. They lied then it changed to “can we come Monday?” So I'm done. See if you guys get another payment from me. I don’t think so.

I had went to a Rent A Center at Lamb Blvd. and Las Vegas Blvd to get a laptop. They didn’t have the one I wanted to, I got offered an HP. It looked better than the one I had wanted so I said yes to them meaning that I did wanted the HP. So I didn’t get my HP right there and then. I understand there is a process of verification. So in a few days I get approved and I called them up to see if I can go pick up the HP. They said “Yes come on over and get it.” So I did. My surprise was oops, they couldn’t find the adapter to the HP. So I had to wait 2 weeks for the adapter. So I get offered a cheap no good, slow computer. So more than two weeks passed and never received a phone call. Now, why should I pay for something I wasn’t satisfied with? Plus the staff need to learn how to communicate with their customers. They absolutely SUCK!

I am a loyal customer. Always did on time payments and when I couldn't do one payment, I called and asked for an extension. They said their hands are tied that they couldn't and said they can get the items and hold them for me. But there was no way I was able to wait 'til they pick the items up due to I am working every single day. They couldn't understand the reason as of why I couldn't make the payment. It was an emergency. Had to use the payment money to purchase my kids medication and of course I put my kids first. Never again will I get anything from them.