Rent-A-Center Reviews

After several nice rental experience. Now When I expressed my disappointment in the unprofessional behavior of the staff, management was maliciously disrespectful in their response. Truly saddened.

One man told me if I came up with $63 and some change that I would be okay with my payment, the next day another gentleman called me and told me, "No, I'm not going to let you have your contract anymore." Mind you, I've never been late, and paid almost $800 into two systems. These guys are a rip off and I'll never ever go through them ever again!! And they are very rude! One gentleman says one thing while the other says another, you can't go and do that! I should of listened to people when they told me to never go through you guys because you're trouble and a rip off, here soon you will be going out of business because of ripping people off and how rude your business manners are and you can't keep your word.

I did business with the Rent-A-Center in BIG STONE GAP VA for years. That QUICKLY came to a screeching stop when I had some $ issues, job and health life. There were times when I have gotten behind but I always caught up a communicated via text so I would have a record of it but like most job markets they were going through employees like a revolving door. I do not mind for someone to call and leave a message asking for me to call them and file money however when a business calls entails friends or family members that you owe money, your ex far behind, they're going to do XYZ to you it's unprofessional I'm called for, not to mention privacy violations and other lines that they lines that they crossed.

Great customer service, easy process, personalized service. Employee went out of her way to check in with me, and keep me in the know from beginning to end of the interaction. Definitely a dedicated person, and feel good about the price.

I paid for a freezer at the Rent-A-Center located at 1380 S. Providence Center Drive Utah for delivery in the morning of 4/9/25. At 11.30 I called the store and was told that the driver would pick it up at 1.30 PM and it would arrive at my home by 2.30. At 2.30 I was told it was 20 minutes out. Again at 3.52, 4.00, 5.09, 5.29. Turns out it never left the store. As all my food for our trip was defrosting we had no choice but to go to Walmart and buy a freezer. This is not convenient since we are on vacation and now have to ship it home.

94 days today and still waiting to hear from the store on a delivery date. Maybe soon! I fully understand inventory problems but you must admit this may be the longest wait in the history of their orders.

My husband and me went there the day before yesterday to get a laptop. The manager Derrick was very friendly and took his time to explain everything And even gave us a nice discount for our weekly payment and everything went well. Thank you Derrick ☺️.

Everything was fine until I had to switch stores due to the hurricane. The girl Taylor helped me when I first purchased my couch, she was great. The movers made a mark on the couch when it was getting moved in, no biggie, said they’d get it fixed up, well after weeks to begin with of waiting to get a call back from this new manager Brandon I finally did, I asked him what we were going to do and explain the whole situation with the marks that happened on the couch getting moved in.

Please don't rent from here, I made a mistake not knowing month is stress, the manager Charles is rude. He will lie to your face then change what he told you to cover himself, I have autopay and they always have an issue with their system and I end up paying because they can’t put my payment right… Well Charles will send employees to family houses and will tell private information …. I call to speak to a district manager. Nobody is there. Never. It's just horrible! Have multiple employees call me from different numbers laughing bullying me! I can’t wait to return the computer to deal with them anymore.

Rent a Center has been banging on my door for two weeks every day because of my roommate's nonpayment. As someone that works nights and has PTSD this affects me negatively. The manager was unwilling to help me by coming at a later time in the day. It’s so unprofessional as a business to be banging on someone’s door every single freaking day. This isn’t even my bill they are coming about, it’s my roommates.

I see that the company overall has a low rating. I want to start by saying that almost all of the local to your area RAC stores are franchised. I would like to speak specifically about store number 01660 in Ionia, Mi. From the Amazing Store Manager Beth, The First Assistant Jeremy, the Sales team and the delivery guys Lars and Marcus, all of my interactions have been awesome. When the TV I was renting had some minor issues Beth personally CSM to Deliver another TV and make sure it worked before they left my apartment. No one at this store is above making their customers happy which is a rare treat these days.

Hopefully this will help them to improve and make different choices on training or so!!! If I could get RAC no stars or negative feedback I would have done. Terrible issues in the website as try to make payments glitch on the website but it gets pretty soon fix if I complain about it as I call them. Then the representative yells at me and hangs up on me on top of the process. That is unfairness plus last payment my son called and pay them, ten minutes later call from them to collect payment already been process. Seems like lack of coordination and communication and if was only technical issues. They could at least acknowledged and apologize for these issues but they frustrated on you and give this horrible energy and tones yelling to you????

My husband and I had agreed on a time for them to come retrieve furniture today, they ended up showing up to the house three hours earlier than planned. We let them know it was too early. They called us harassing us about returning it and threatened to get the police involved to come get the furniture out of our house. A female manager who is on the clock today, 1/18/25 at around 12pm, was then put on the phone and proceeded to cuss my husband out. This was at the 5241 Walzem Rd Windcrest, TX 78218 Rent-A-Center location. She didn't give us her name, trust me it would've been in this review if I had it.

My daughter rents from Rent A Center in West Memphis. AR. She makes her payments on time however she might be a littler late. She calls and tells them when she can make her payment. Then the employees call her dad wants him to tell her. Talks very ugle. Next she called her mother - which they don't have my phone number. I don't know how they got my number. Everyday they do this - in which they know when she is going to pay. They have called another girl and ask about my daughter's account and then they call my daughter and ask her about the other girl's account. This is not right to talk with people about other accounts or call and harass her parents.

When they set a time they should stick to it. We all do have lives to live and things to do then wait around for service when they should have been at your location at a certain time. I hope that other customers have a better experience.

I previously purchased a large sectional sofa with the intention of paying it off 6 months same as cash, which put me way ahead on my payments. I then determined that I was moving and would not be able to accommodate such a large sofa. When I returned the sofa Rent-A-Center told me I had an $850 credit due to having paid so far ahead, which I was assured I could use toward purchasing a smaller sofa to accommodate my new apartment. When I attempted to have the credit applied to a new sofa, I was told that I could only use a portion (about $300) toward the new purchase. In other words, I'm just out the $850 unless I make multiple purchases of their overpriced merchandise.

The Rent a center store in Laurens SC is a joke. They came by my house today for a payment and we told them that no one contacted us prior to them showing up. Told the driver I get paid Wed or possibly Tuesday with the holiday. The person that the driver spoke with said no had to make 69.00 payment today. The store manager never had had attitude about it before. So told them to just take the merchandise and have a Great day. I will never do business with them again period.

Today being 12/21/2024, I received a call from the Saratoga NY Rent a Center. I have 2 items on my account currently. My Bf pays one. I pay the other. For over 8 or 9 years I've used this store. I've paid numerous items off. My payment is one day late. My Bf's was 6. I was asking that my bf pay his portion today, and for a extension for my payment until the 30th because of the holiday. Mind you, I have 4 biological children and 2 adopted children that I am providing Christmas for. NICK got on the phone, and proceeded to tell me he can't take partial payment (my bf's) and he can't allow me to bring my portion up to date on the 30th.

I personally want to give a big shout out to ** at store number 3085 located at 10793 Jones Rd. He is very humble and considerate. He works with his customers to satisfy them the way a manager is supposed to. He does not judge his customers at all. ** is empathetic and shows empathy to his customers. He listens to your situation and assist you in making the right choices. ** talks to his customers and not at them. He understands. If I could give him a thousand likes I would. He goes above and beyond. Don’t take ** for granted because I personally knows he’s about sincere customers.

Barbara **. This is my second time coming back to Rent A Center, and being with them is Amazing. Will go back for the 3rd time. Yes I will. Their customer service team is amazing. I love how they work with you with whatever.

Hello, I wouldn’t recommend Rent-A-Center to anybody. They’re actually stealing from me right now that you owe me $500 they won’t pay me in cash, but the store manager at the RENT A CENTER I’m dealing with in Loveland Colorado says that I’m behind on my payments. Well, I’ve been currently the past four months and yet she’s saying that she cannot give me my $500 from the previous agreement until we start a new agreement, but she will not let me start a new agreement at all so technically they’re stealing $500 from me and this store manager's name is Bianca. The whole store in Loveland, Colorado do not go to because they will lie to you.

My experience could’ve been better if it was not because of that ** girl in that store in Norristown PA. I am a customer Service representative as well, but I’ve never heard of such thing “filing report for thief felony” for the last two payments. If an item is paid, formal language is “it will be reported to collection agency”. Never report it as “thief felony”. When I called to submit that final payment, I only heard her voice I got rattled. No matter the situation. Customer representative need to carry a positive attitude.

Not a good place to do business. I’ve really never seen a store that will make excuses why they can’t or won’t fix something that is still under contract. I’m like a lot of people who don’t have much money and can’t afford to pay an extra fee for stuff they don’t want to do.

I bought a washer and dryer from them and have maintained the insurance. When I bought the washer and dryer the delivery men put a huge dent in the dryer. I have had it for seven months. I have requested for seven months for it to get fixed. They always tell me the manager will call back, he hasn’t. Still paying for insurance but not sure why if they won’t even fix what THEY broke.

RAC is really a complete rip off, I was told it's prepaid like a prepaid phone when the minutes run out. Taking advantage of a household necessity to gain when not even showing sincerity to their customers.

The Guy that answered the phone at 10:26 AM at the Dover NJ warehouse needs to be fired. He was very unprofessional. When he was hanging up the phone he said, "Have a great night." WTH Bruh it's MORNING. I tried to pay a portion of my payment and he said he didn't know how to do it. He couldn't just go in to the account, type in what I wanted to pay, ask for the card number, CVV, and hit accept. That is it. Jennifer and Brian you guys need to let him go and you guys at least one of you need to be there 6 days a week. This experience was Terrible. Absolutely nuts. He said, "Jennifer you would be in tomorrow November 21st Thursday 2024 at the DOVER LOCATION." I WILL CALL THEM BECAUSE JENNIFER AND BRIAN GIVE EVERYONE EXCELLENT CUSTOMER SERVICE. That guy was horrifying.

Rent a Center brought me furniture on October 28th 2024 infested with bed bugs. Ron the District Manager admitted negligence and now will not help with cost. If you got furniture from rent a center Lincoln ne get a lawyer.

I was at a four way stop. It was my turn. I was hauling a trailer. Their box truck driver has no patience. As I was turning slow to make sure my trailer was on track their driver turned and drove on the opposing traffic lane and almost got hit by oncoming traffic. If this is how their delivery system is I'd hate to see how their staff is at their location in Kalispell.

Tom at Two Notch Rd is awesome. His workers are so kind. I will recommend anyone to this rent Center for business. I love the service that’s given. They are so much a people person business. Go Two Notch. Y’all rock.

I was accused of giving an attitude over the phone when I was speaking normally to the management. I had not checked my account all morning and thought I only had 20 left, but turns out I had $10 short of the amount owed. One of the employees was catching an attitude with me and the manager took the phone and I told them I had a stressful morning w/ trying to get in touch with my landlord. They were taking an attitude and tone with me and I was just questioning and just asking what is with the attitude. This is the last time I will be renting from the locations nearest me and will be going to Aaron's or another rental place nearby. I can not stand for this.

This store employee Alex is horrible, lazy, unprofessional and should be let go or see if he is on drugs. My experience with this store has been awful. But today after making multiple complaints Miguel took time out of his day to bring my washer. Thank goodness for him.

I have a washer and dryer set, through La Junta Colorado. First the washer wasn't working, I called and they set up appointment. I had to cancel, they said, "We will reschedule and call back." Never heard back for weeks so I fixed it myself. Now the dryer caught fire, dude at store didn't seemed surprised at the least. He said, "Oh yeah the block catches fire. It almost burnt down my house." He says, "We will get you a replacement, I'll call you back to set up delivery." It's been over a week and haven't heard a word from them. But if you are a day late on your payment they will be calling you and threatening to take it back if you didn't pay. DON'T BUY FROM THEM.

I was extremely happy to get approved to rent/buy a desk & chair. I had NO issues contacting the store PRIOR to my delivery, but 1 & 2 days after, the phone rings over 15x before answered. Shaking my head.

Over 1 month ago, after submitting the online application to RAC - Rent-A-Center, I was charged a $54.00 fee for processing a wrap-around couch I had ordered. A RAC - rep confirmed over the phone my approval... I got a text message earlier today saying that the sofa has been delivered to the store and that it will be here in my living room by 3 pm today. I just got off the phone with them and they are asking for further information to determine my eligibility... such as 1. proof of income 2. request to speak to my landlord. 3. a 2nd 54.00 dollar fee... order placed over 1 month ago.

Managers talking down to other employees, disrespecting customers, not treating people fair. ** girl has nasty attitude, talks very poorly like she does not want to service customers. Nobody greets when walk inside the store.

Rent A Center.... As I stated the Rent A Center I go through are truly like family, ( well like family you never had or have) the store manager Tim and another one Ben are one of the two greatest store managers I've ever dealt with then you have Ms. **. She's the one that holds the store in one piece and always makes sure all the clients are happy, the two delivery guys Lamar and the other gentleman that's with Lamar are careful when delivering your items, I've been with Rent A Center for a few years now and I couldn't be any happier with the entire team that works together, thank you for all the hard work ya'll do each and every day.

Stay away from Rent-A-Center. I’m a disabled veteran and my wife just had a baby. They broke into our yard and pounded in our door like the police. They then looked up our public record and saw I had recently been cited for a traffic violation and said “it would be in our best interest if police were not involved”. I’m getting a lawyer.

I have address an issue I was having with my account and they go I’ll make a ticket up, nothing gets done. I’m going on a month and a half and so I called the customer service. They said the same thing so I went instill this gets done, so rude and nasty to me. I wouldn’t buy anything from them again all coz I wanted to do payment online and see what I owe and they can’t fix the issue. I never had issue before til their system went down now, rude, nasty. This is Rent A Center customer services and rent a center in Auburn NY on Genesee St

Horrible. The worst company. Would never recommend this company. If you one week late they send people to your door and leave a bunch of papers at my door and tape to my door. When I complain they said is to embarrass customers for being late.

Substandard and very poor, unprofessional customer service at the Horn Lake MS location. I would not recommend this location to anyone. I would dare to think this is a reflection of the corporate office.

I was okay with Rent A Center until the 6th week of having their product. I pay auto pay and have paid on time if not later on in the day via internet payment when my merchandise was due payment. Today my auto payment did not go through so as soon as I woke up I paid it online. Within 15 of me paying, there was someone at my door saying I did not pay. How dare someone come to my door the same day that my payment is due and didn't give a customer until end of business day to pay their bill.

Today I were Grace by two very professional and intelligent young men that delivered my furniture to my home… I am writing a review because I thought my colors I had order were not delivered.. the young gentleman Jordan and Matthew immediately came up the suggestions that I thought that were so thoughtful.. "Mrs. **, We want you to be pleased .. let Us Call The Office…" And Mrs. **, Asure Me that if I were not satisfied were could order me another color… Well The Customer Service, from them all were so Wonderful… I decided to keep it.. And I know I Will enjoy it more… when I remember how your staff really showed me that they really care about their customers… Today! Has been a rewarding one… Thanks to you all… Mrs. Jacqui’ **

This is specifically for the W Tropicana Ave in Las Vegas. Don't even bother trying to talk to them because they will just talk on top of you. I have asked to go on a monthly system and was still refused to go on it even though I was caught up. Whenever I spoke to someone, they would just speak over me. They should not be allowed to be in business to be honest. If I knew they would harass my family and me every single time they don't get a payment after a day (maybe less), then it was bad of me to choose to place. WARNING. DO NOT COME HERE! You want a furniture? Go to Ashley Furniture or some other place. Spend your hard earn money somewhere else. I am going to fight for this but I'm not sure how many times they have been able to provide any sort of refund with the amount we've already paid for. If I could give this zero stars, I absolutely would!

I had been a happy customer at the Fremont, MI store for about 4 years, as of late they have a whole new staff, the whole new staff is trash..... Every time I make a payment I feel like I'm being lied to and charged extra. I always ask what my new balance is, and the next time I make a payment it's magically higher than it was previously. I am furious and once I'm paid off I WILL NEVER SHOP WITH THIS LOCATION AGAIN

I applied for a tv on their website, was approved, paid the first weeks payment online, including any discounts provided and set up autopay. Then I get a call from a local store manager who says the online set up is only a deposit and they still need a copy of my driver's license, 1 referral and my bank information (Which I already entered online). My spouse and I get to the retail location and the store manager says they don't verify orders from the information entered online and hands me a blank application. Then he says there is $100 deposit required for all electronics, which is not mentioned anywhere on the website. He was borderline rude and had no customer service skills. The store was empty and he's walking back and forth while talking to me. This was the worse sales and service I have ever experienced.

I have bought items from a lot of places and did very well, but I have had a traumatizing experience with Rent a Center. Two of their staffs showed up at my mother house, didn’t park in front of her door park somewhere else. Wasn’t in a rent a center truck unmarked vehicle. One of the ladies put her hands over the doorbell camera beating on the door, I open the door there demanding money and I’m not leaving until I get money or product or I’m turning you in for theft of property. Which I told them I will return there item one item only on Monday morning. I had to give them money before they would even leave my mother door . They were really very unprofessional with attitude like they were handling me. So I hope anyone think very carefully before purchasing from them. I’m very disappointed, dissatisfied and will never purchase anything from them ever again.

They are literally worse than loan sharks. If you are late a single payment they will harass not only you, but everyone you know to get the payment up to date. They try to force you into an auto payment procedure. It's the most frustrating experience I have EVER had to deal with regarding a contract. I will never get from here again. Not only did they call all my family members, but right after I got caught up they began harassing me again attempting to sell me more stuff. Save yourself the headache and go somewhere, ANYWHERE else!

Worst place to rent at.. They will charge you for more than what you owe and charge you earlier the agreed date of pay. They do not communicate with you as they say they do and will spam call you for payments even if you’ve already paid.

We have used the rent a center in north Salisbury for years now and Ruben has ALWAYS made sure to take care of us with anything we have needed! For all your renting needs GO SEE RUBEN. He’s the best that they have.

I have been lied to. I have been cheated out of money because of this company. Rent-A-Center on Williamson Road in Roanoke VA is the worst place of all to try to get any type of items leased. Kyle and Kimberly will con you into anything, they will tell you prices of their items but then when you turn around the prices are jacked up sky high for no reason. If you're late on one payment they will harass you. Rent-A-Center has quoted me prices on items that were jacked up by almost $200 a month...it's sickening. Stay away from them! If you do go to them, be sure to have your contracts printed out right there in front of you, don't trust them enough to let them email them to you because they will change your initial quoted price(s). Awful awful...

Decided to buy a washer dryer and couch from store off galloway in mesquite tx. Maria/Erin are so called managers. Mind you these were brand new out of the box front loader machines. Called around march stating dryer is taking a long time to dry clothes and washer won't drain properly - after calling every week for almost 2 months they send this creepy guy out who argued with some woman on the phone the entire time about a birthday party - he fixed nothing and left. Called again every day for about a week and I kept saying I would get a call back...NOTHING!! For weeks.

My experience today with Rent-A-Center was really wonderful. They delivered my new furniture at a time they said they would so didn't have to wait long. I think the delivery guys who delivered the furniture who Eric and Daniel, from the Waxahachie store. They were wonderful and polite. Really enjoyed the experience.

Bradley from RAC came about some merchandise. He was very friendly and patient as I took him around the house. I took him around the house and out to the pool house to show him that I do not have my x-wife's stuff.

Seriously After one of the head guys wrote off our contract as paid. After having to go through the loss of our mother. You want to be idiots. No wonder you have poor ratings. I am very disappointed at the 3rd and Nob Hill store Todd **.

I love our Rent A Center here in Shelton, Wa. and think the people working there to be truly amazing! But there is something they are trying to implement, that is setting up auto pay… I pay my bills anyway and I have exemplary credit with a 100% pay, but.. this autopay is definitely going to deter me from buying there or any rent a center

I have forwarded a complaint to the corporate office in Texas regarding the store manager and the behavior that is pure veiled hostility. This manager has power trip issues and stated many times that she is the only person that approved the contract and she can cancel it based on her own personal feelings. She felt as if she had been cut off when she actually interrupted the question I was asking and began answering it rigid and like mental problems live in her soul. She is a punisher and may abuse indiscriminately if unchecked. I am glad that I can tell someone and I won’t do business with a company that does not see they could be employing a subtle abuser. They probably sell your information and steal payment data as well she probably would have sent me dirty furniture and a crew of thieves to deliver the goods and come back and rob me later. I definitely got the feeling she believed she was the Griselda Blanco of rental furniture

I ordered a couch and a 65 in tv. Couch took 3 weeks to show up. Tv wasn't reset before delivery. Every week I have to unplug it. Sometimes it takes me an hour to get it to come on. That includes asking Google for help. And I'm up around 8. They are not open till 10 for me to call and ask for their help.

This is about of Driver, 345 pm Central time. Driver drove down Center Point Parkway swerving in and out, then driving so close to people's bumper that it was almost causing multiple wrecks, at 1 time the RAC truck was driving 71 mph in front of Jefferson County Courthouse in Center Point, then turned left in 2 sets of Apartments. 1 on left and 1 on right. All I know it looked like tall black man who was driving as he passed, couldn't get number on back, but I think the 1st 2 might have been 02... Someone needs to be aware and needs to have a talk with him..

** the manager at 101 Olney Ave cussed at me when talking to me about my bill! Even if a customer is late on their payments it doesn’t give anyone the right to talk to them like that! ** also threaten me and said he’d be outside my door every day waiting on me! He’s a man talking to a woman like he’s a gangster! I literally had to hang up on him and call corporate to file a complaint! Even though corporate sides with their employees, I still made a complaint! And that is supposed to be the face of that store! I scared! He make Rent-A-Center look bad! But everyone in that store is rude and disrespectful! I don’t recommend anyone rent from that store!

I purchased a sofa and a set of armchairs from this furniture shop, and I'm so impressed with the comfort and durability of the pieces. They have become the focal point of my living room, and I've received numerous compliments from guests.

I have been renting from RAC off and on for yrs. And just recently I rented from them again. I filled out a survey before I got my furniture and was frustrated because I got 3 different time frames from CS. Not really a big deal but the manager Called me and was kind of badgering me about the review I gave. I told him not to worry ...it's not that serious. But I thought it was very unprofessional to do that. I did get my furniture that day and all is well.

I have been with these guys for a while. Not saying all my payments were on time or anything like that. But all my stuff has been paid off the yet. I ordered something new and they have me waiting all day for it. After they give me a delivery time and then they wait till they close to ghost me and not even answer the phone. That is very disrespectful and I am definitely thinking about just cancel my entire order. I'm highly ** off. And this is the store off of East Berry in Fort Worth.

I don’t know how this place is legally able to still do business. Never have I came across some flat-out liars and crooks like these. STAY away from the Casa Grande store on Florence Blvd. I called corporate, they promised me a call back and I received nothing. Stay away from these people, don’t say you never heard it.

The Paris, TN Store employee Amanda went above and beyond to help me get the right product for my needs. I sincerely appreciate her patience and her thorough knowledge of how the company works. I will certainly do business with them again.

I call Rent a Center in Bellingham Wa on 3/11/2024, ask if they come fix my dryer and they said they be on 3/15/2024 from 3 to 5 but when I call at 2 pm they said I wasn't on schedule. I still got broken dryer.

Worst customer service ever at Princeton WV. Will NEVER buy anything else from them. Rude and shewing on the phone. It's ok so they lost a deal on a $3300.00 couch which would have been a good sale for them. But I will not buy anything else from them and neither will my husband. They need to find people who want to work there. Because the two I talked to was rude.

I’ve been with Rent-A-Center for over 20 years and the team is great and care about my needs. I recommend anyone to go the Waldorf store on festival way, my furniture is always on time and I don’t have complaints.

My husband and I went into Rent-A-Center on Little Road in Port Richey Florida on a Wednesday. We were looking for a mattress. Absolutely requested that it be brand new. I've never requested any used items from Rent-A-Center. If I am paying to purchase an item I absolutely want it brand new especially a mattress. I would not want to be lying on a used mattress with somebody else's bodily fluids, dead skin cells, dust mites or whatever else it may be. The manager Jorge told my husband to lay on a few of the mattresses and see which ones he liked in the showroom. My husband proceeded to explain what mattress he liked. Again we requested a brand new mattress.

The manager called me today, I apologize, I was so frustrated at everything. I was so happy with my purchase and then it was all like broken. I am updating my rating, and on the BBB. He truly understood my frustration. Thank you Rent a Center. I truly apologize.

OVERVIEW: I ordered an electric bike online on Christmas Eve. I didn't get anything almost 6 weeks and when I got it home and unboxed it, it was the wrong bike. So I called to let them and I was disappointed with their response. The first time I called I was told that they ordered the bike that I ask for (suggesting maybe I gave them the wrong model number) but they would reorder the bike.

Have made 120 dollar a month payments for a washer since May 24 2023. Was told I still owe over 700 dollars because my option to buy expired in November. I have been ill and was not notified or reminded of this by phone or mail and as a senior those are my modes of communication.

Had a rental agreement for Whirlpool washer and dryer set. Paid off early and within 30 days the dryer was not working. Now the store won't even give me a new dryer or a loaner to replace the broken dryer they sold me. I am a diamond customer and never had this experience. Please don't ever rent from Rent-A-Center or any of its affiliates, they are the worst customer service rental company around. All they want is your money and that's it. They don't care about the customers at all. After spending thousands of dollars with this company, I am no longer using their products and have sold them off and purchased new ones at an appliance store.

Don’t do business with these guys. If you’re a day late due to losing your credit card, they come to your house and bang on the door, ring the doorbell over 30 times, yelling. I was not home and have it all on the ring app. The dog sitter called the cops. This is not the way to treat your customers! HORRIBLE, horrible place! I would give them less than 1 star if I could.

I made my final weekly payment around december 29, 2023. I told them after that I would like to switch to monthly. This is the Rent A Center in elizabethtown nc. Shelby, billy and bridgette all knew I was going to switch to monthly. I made it clear around the 29th of december of 2023 that I wanted to switch to monthly. So just to make sure, I got an email on january 5 2024 that said my weekly payment was due. I called the store and talked to shelby who told me I am still on weekly payments. I said, "No, I'm supposed to be switched to monthly payments instead." She said I never mentioned switching to monthly and so I reported them to the nc doj on january 5 2024. I called them today on the 6th of january to pick up their stuff and close out my account and never contact me again.

I wouldn’t recommend to anybody to make purchase anything with this company, they harass their customers like delinquents, come to your house and knock so loud, it’s humiliating to go through something like this for a last payment that due to holidays we forgot to make.

I rent and paid off a few things over a 7year period and I asked if I could do a double payment in a week and a half which I had did a couple times before and they wouldn’t work with me, took all that money over a year on the products I had and refused to help. I’m a single mom. It’s Christmas and they were quick to come get their stuff. Do not go there. Overpriced products that don’t even last! I was dumb to ever rent or buy anything from them over 10,000 dollars to people who are heartless! Casa Grande AZ store located on Florence Blvd. by Urgent Care, stay away from them. They work with you a couple times but won’t after that.

I signed up online and received instant approval for a Sofa and Loveseat set. I followed the guidelines on the website as well as the emails sent. I signed an agreement and I scheduled my delivery. I was told if I had any questions, I should reach out to my local store. But since everything had been outlined in the agreement, I had no questions.

The clasp on the chain is not gold because out of curiosity I put a magnet to it and it latches fast but I did send them a email right before this so may admit this issue and make good on the issue. This is to be determined.

Paul and Amber are great people to work with. They make your experience as easy and comfortable as possible and make sure you stay within your payment budget. I have been with RAC FOR 10+ YEARS AND HAVE ALWAYS VEEN SATISFIED. They always go above and beyond to meet all your needs or situation that make come up.

Most horrible rent experience I have ever experienced. The customer service, horrible, and it starts with their management team. Very unprofessional, furniture very cheap. Replacement items just as bad. Will never.

I have a contract for three different furniture items. I pay every two weeks. I was told they're locally owned. There was no one to speak to other than one Manager when I needed receipts for my payments and information regarding my payments. I was behind in one payment a month ago and I already paid all the fees I mentioned if there was any sales on a laptop at that point I just made a payment. He said yes once he add all my payments. I ask, "Why so much?" He stated he will see if he can give me a lower price for my payments. He said he charged me for one week, gave me one week free. I made my payment, that same day I open my mailbox and saw a coupon for Rent a Center Halloween special, 3 weeks free on a contract. I call the store. I was told Vivian the manager would call me back. Havier is a driver as well and he wasn't there. I opened the contract with him.

I am returning a fridge paid up for thirty days. I was like can I get my three weeks applied to other items I renting, they said no I take the loss. I don't believe that's contractual. If it's not they owe me and anyone else who has or already been through this. Up to this point they been good. I been with different ones over 30 yrs. Now the company literally is going downhill. So much competition out here that are what they use to be competitive no longer their motto. The new one by any means necessary is new one. I think this is tag team. I'm out. I know they have rules to follow for company. I like team but I like my money better. If you try to rip me off that's a problem

They was great guys, on time and was very polite and they help me get a great deal and affordable. Thank you to RENT A CENTER ON BLOOMFIELD RD. THANKS GUY. HOPING TO DO MORE BUSINESS WITH YOU ALL IN THE FUTURE.

I rented a two piece living room set 2 PC Vacherie-Chocolate Reclining Sofa Loveseat in 2021 with an agreement that will end in 11/2023. I have a small hole in my couch that I told the about. I was told it is not under warranty however the next time I was told they were going to order me a new section of the couch because they come apart. The next call I was told he has the part in Kingston, and was waiting for a phone call from his guy. I have check with them now through email twice more and they are still waiting on a phone call. (Do you have new and used products available?) I don't know what to do. It is a lot of money that I have put out for this set and now it is ripping. I don't have children or animals. They are selling secondhand, low-grade furniture and will not repair it

I have purchased an Ashley sectional. The quality is horrible to say the least. It cost over 3k. Have had less than 3 months. The fabric is flimsy and does not hold up. It won't stay hooked together. This only belongs in a land fill not someone's home. I will never buy an Ashley product again.

A partial payment was due on a window air conditioning unit. No calls, just showed up while I was asleep. He then decided to open the window, reach into my home to move a table and unplug the unit and then took said air conditioner. When did it become ok for someone, anyone to enter your home without your permission? When is it acceptable for a business to enter your home and partially climb through a window? I believe that would be called, "Breaking and Entering". All that they had to do was let me know to turn it back in, NOT perform self-help. They took their equipment along with my family's sense of safety and security. Best advice: don't deal with them. They are bullies and liars and use strong arm tactics and now they have added entering homes without permission.

Had my Credit Karma card hacked and had to deactivate it. Called 2 days prior to my bill being due to try to make arrangements until my card came in. Company does understand that life happens I guess. Because they are unwilling to wait for my new card and are now harassing me while I'm at work telling me my bill is due. I have the money on my account, I just don't have access to it except through Google Pay until the card comes in. And they don't accept Google Pay. What's a girl to do?

The company resolved my issue in a timely manner. If anyone has to rent, let it be from this store because the district and store manager will put you first.

On July 18 my work truck got hit by the Rent-A-Center truck in my front yard. Filed it on their insurance explaining that it was my work truck and I can’t make my living without it. First attempt I was reserved a rental car that wasn’t even available. Then told that I can just Uber or Lyft. Explaining if I didn’t live in the middle of nowhere it still did me no good. Fast forward 3 weeks of no income and their insurance stalling and ignoring. The manager at the store telling me once he filed the claim rent a center wipes their hands of it. So now a month later I’m offered a release letter to fix the truck but then not wanting to be liable for losing a month's worth of wages.

I got a washer and dryer set from them and a living room set from them. They first gave me a price on a living room set that they didn’t stay the same price and they were charging my credit card every week while telling me I had to pay. They came twice harassing my house banging on my door like they were cops while my 2 autistic children were there and my 8 other kids. Never doing business with them ever again! Returned everything and never want to see them at my doorstep again!!!

Stay away from Rent-A-Center in Troy, Al. They do nothing but lie when they have your item for repair. They have had my washer nearly 3 months. LIES, LIES, LIES is all I get. I am to the point of getting an attorney involved. They said it was fixed, brought it back and it had not been touched. They came and picked it back up and brought another loaner, and it wasn't hooked up right so my laundry room flooded. They now have it again, promised me it would be ready in 2 weeks, that was over a month ago.

The store is very helpful and has the utmost importance towards their customers. Anything you want you can send them a picture and they will make sure they get it in good times and they are very courtesy towards all their customers. I have need a customer for 3 yrs and has no complaints, no way shape or form so please keep up the good work and I thank you so much Audubon NJ Rent A Center. Everyone in the store Fr. Dawn P

I was refused a refund from the manager Michael (**). I returned a game table and I was told that I would not receive my money back. And then I was threatened with repossession if I didn’t pay now. He said that, "I will pick up the furniture if you don’t pay right now."

Ryan ** at the Rent-A-Center in Dayton TN is a really good guy. They all are great people. If you ever live or in this area stop by. They will help in every way possible and they shoot things straight.

The delivery people came to pick up midst of it. The young man got very rude and threatened to do. Bodily harm to me period. I had to call the police. He barricaded the sofa in the middle of my doorway so I could not leave! This is absolutely absurd.

This company is God awful. I've been a customer since 2015 and dealt with two separate locations. ne back in 2015 and the other currently, 2022-2023. The first time I had a very similar experience and told myself I would never purchase anything from this place again. I guess time heals all wounds because I fell back renting a couch and tv from them. To be fair I didn't pay attention to the contract well at least the part of interest and how long I'd be paying on said items. (3 years was the length of my contract) for a couch and 50 inch tv. It's as dumb and impossible to believe as it sounds!

I have purchased from Rent-a-Center for years and have paid off so much. The store owner even told me I was a green customer meaning I have good history. Well don’t know if he was just gaslighting or what. The company calls me as soon as they open their doors on the day I am due for payment. If I don’t answer they call and call and call back to back. I understand I have an agreement but give me time to get up and give me a chance to call you back. I can see if I am late but it’s the day I am due. Also every time I make a payment the amount seems to go up. I am supposed to pay biweekly and they switched my account to weekly and constantly harassed me for payment. I am over it.

I moved to a new apartment and Rent-A-Center moved my washer and dryer to the new apartment. The guys used my washer lid to move it around which broke the hinges. I tried contacting the store to have it replaced. My last payment was going to be processed within the next day or two. They wouldn’t answer the phone. Finally they answered and said they knew I was repeatedly calling all day and that I had to call back in a week because they were busy. I called back and they said they have someone come out to look at it. Never did. I called and they said there was never anyone scheduled to come out and no note. They forwarded my pictures to warranty services which got denied. It’s their fault my washer is broken. They need to fix it. The glass is popping out of the lid because of it.

The store manager has no people skills. It appears her personal problems conflict with her work performance. Ciarrio her assistant is a professional, excellent with customer service & product knowledge skill is outstanding.

Maurice and I’m not sure of the other guy’s name that was with him did an excellent job bringing in my new new furniture. They help me set up all of the furniture in the house. They were courteous and very kind. By far the best customer service I’ve had in a very long time.

The store has roaches. The manager is disgusting and makes inappropriate sexual comments about young girls that come there. He calls customers names behind their backs. He post things on pls accounts to get sales without their knowledge. I was there on day and the manager had his hands by his balls in his pants then smelled his hands and without washing started typing on computer to take a payment.

The store manager is rude and unpersonable! In the world we live in today there’s enough stress trying to make sure you make ends meet and he does not care about the customer at all! I had issues with him when we first purchased in which continued the whole year and a half we had the product. Lost my job last month in which my husband agreed to pay the bill but he refused the payment saying he doesn’t want to do business with us. Not to mention the reason the account was “past due” was because of their employee not taking the payment properly. Very disgusted with the manager at this location and will never spend money here again. Will be posting reviews across the board so everyone is aware of how he treats people in a time of need! Also threatened to report the equipment stolen and get me arrested even though we tried to give a $200 payment until my husband could come up with the rest in a couple days! DO BETTER.

My husband has rented from Rent-A-Center for years buying living room sets, appliances too many items to list individually. Except to point out they took my stainless steel refrigerator for repairs which was high priced and gave us a loaner. So we thought. Instead they switched out the refrigerator for a cheap white one and didn't inform us it ask if that was ok. While trying to get that taken care of we asked for repairs on a washer we purchased. Their repair man came in diagnosed the problem. RAC came in got the washer and sent it for repair. They brought it back still not working. Their guys came again and got it but didn't turn off the water when they removed the hose. Did about $3000 dollars worth of damage to my house and refused to accept responsibility for the damages.

I have rented a package deal from Rent-a-center. I bought my house 2 years ago and all was fine. We had an older washer and dryer in the home when we bought it. We wanted to upgrade and went through rent a center. They plugged in the new dryer and I was smelling a burning smell. They said it’s from the shipping and the oil from the shipping needed to burn off. I said ok and thought nothing of it. In October my husband went to restart the dryer and it wouldn’t turn on. I looked at the machine and then as I was looking to see if it had unplugged I see fire marks up my wall. I immediately had my husband pull the plug out. It was melted in the socket.

Got a bed and a washer/dryer set. Was informed that the bed did not come with a mattress so I went for the $5 more and got a bed that definitely came with a mattress. Delivery day and no mattress. The drivers were professional and courteous and apparently the mattress wasn't put out for delivery. I called the store and after several calls not being picked up or going to voicemail, someone picked up. He saw that I was supposed to get a mattress and said the fastest they could get it to me would be the next day. It's 5:43 PM and not a peep out of RAC.

I now own a bed that was purchased 12 months ago but the bed drawer has been defective for 10 months. I have placed 3 complaints and call the office every week for 10 months. The manager refuses to assist me and the corporate office does not return my calls at all. I am stuck with a bed that has jagged nails that have cause injury. Now I must go to Municipal Court about this matter.

If I could give them 0 stars I would. I like Rent a center. The company allows people basically an opportunity to have things they would normally have to pay for in cash however since 2020 when I first started my first agreement at 71st and Jeffrey the entire staff minus delivery guys have been horrible experience. I called today to understand why my due date was offset by 4 weeks. When I started it was 10 to start. Mind you I paid off my first agreement with them and they tacked on an extra $10.0 I said then I would never work with this store again. So by the time I got my items It was 4 weeks later and it was time to pay again which made no sense since I was under the impression it took so long because they had to order the furniture and when I called a week prior to receiving my items to find out why it's taking so long they told me I would have to order it which is another 3 weeks and up to 2 months or they said, "You can get the used items."

Have tried for over a week to get someone to contact me back about merchandise I had previously rented and I am still waiting for a return call or email. What happened to customer service? I guess that went out with the dinosaurs if you ask these people.

Well I have to take them to court cause they on something else. Well I can say that KEVIN AND CRYSTAL BEEN AN AWESOME TEAM AND I REALLY ENJOY WORKING WITH THEM. So, I don't have bad to say about them, but that GM so I had to take the next level email the BOARD OF DIRECTORS about my merchandise!

We got a couch and loveseat from this so called business. They are high for one thing. We pay monthly and have never got a full month behind. They are already calling my job and came to our home and parked in the woods so you couldn’t see his car from the house. Gets out and starts pacing up and down my driveway when my wife and babies were home and me at work. Never knocks on the door. Who does this?? Rent A Center in Hickory is a joke.

Was a customer for 13 years at Alcoa TN and Maryville TN stores. Zack was manager and John was DM. The first 8 yrs went great. Excellent service and quality merchandise, John even finished the payoff on a entertainment center if I rented a washer and both I still have 15 yrs later. But the del. service started getting bad got a refrigerator and they tore my door and dented the refrigerator instead of taking doors off fridge. Got a laptop for wife. 6 month and the screen got a huge green line going through. It it went to service like 5 times and still never got fixed.

I had tables once, now they're gone, why? I have paid the rent for RAC, turns out, they took my table.. And they even took my lamp, that's why I recommend Aarons, if not, then don't try this company, they will try to take what you have..

In 2019, I bought a furniture set from them. First three months were great. And then the fabric began fading and tearing. So I called and called and it wasn't until a year later on the last day of our warranty when my couch was absolutely crumbled and shredded that they came by, said they can't fix it or replace it and left. $2000 for this couch and it lasted less than 7 months. Today in 2022, after trying to keep the couch together with super glue and nails, I finally just threw it out to curb. Btw, the couch was made from plywood, thin cushions and staples. Very cheap quality. I sat in it today and the whole couch just crumbled. Literally. Never again.

I’ve been renting from Rent A Center for about a year now and I was late one time out of a year my payment is due on a Sat. I paid it on a Mon. I had emergency heart surgery on Friday so I couldn’t pay on Saturday. My outside camera show they came to my house 4 times and email me 3 times and texted me 3. My son called them, told them my payment would be 2 days late and the reason why. They hang up on my son.. I was in the hospital for 2 weeks. My payment is due every two weeks. They started texting and emailing two days before for reminders then I get out the hospital they charged my card without my permission. I didn’t know. Then I get on the app to make my payment, it goes through then I’m over down in my bank. I called to tell them about it. They was rude and hung up on me.

Got this PC as a starter gaming computer and it was quick and easy to set up and I love it so far! I was able to get it online and then pick it up in the store and it took only a few short minutes for me to get it up and running.

I am contacting a Lawyer for Harassment and Mental Anguish, Rent-A-Center 23101 Merrick Blvd, Queens, NY I picked up a TV from these people and they have been terrorizing me ever since... They have been to my home twice (have it on Video Surveillance) First time was on December 20th right before Christmas, my wife open the door and they threaten her and my dog went crazy. They left notices on my gate with my name on them for the public to witness... They have texted me threatening to call the police and tell them that I stole the item (FALSE POLICE REPORT). This has cause me stress I have never experienced in my life before?

I had a pay out balance of $181 as of last night June 29,2022... I called and told them I would pay it on the app…When I went to the app..It didn’t have the payout balance of $181. It had $112 so I paid the $112 and then it says I owe 3 more notes but if I pay out early it will be $119.. I called the store I deal with and they told me if I had of come in and paid it in person I would’ve had a zero balance and by me paying on the app it was charging me more.. I said I don’t have an extra hundred dollars to give y’all when I had a payout for $181 and if I owe anything it’s $69…I’ve been dealing with them for years and I feel like they’re ripping people off through the app…It’s not the workers because they are wonderful people. It’s the app…I paid my last Aaron’s note on the app and it didn’t say I owe anything else..It was paid out like it said…Rent-A-Center please do something about that.

I was approved and they put my store in the bronx and I live in Allentown. I explained this to the corporate office and they told me to call the bronx store. Well this lady called me from Rent A Center, charged my card. Then when I called back she told me I was not in the system. I am done. I will purchase what I need with a credit card. Thanks rent a center. You save me a bill.

After doing some price comparison, the fact that for a "Maytag top loading washer" that was priced NO MORE than $656.00 all day long, on EVERY SITE I VISITED..... THEN I see that Rent A Center prices the exact same washer at almost $900.00 cash and almost $1900.00 with their all too easy to utilize weekly payment plans,... IS ALL I NEED TO RATE 1 STAR. IMO this is taking advantage of those who can't obtain a morally sound, low interest payment plan!! HOW IS THIS ALLOWED??

I do not get paid until Tuesdays, they knew this before bringing me the washer and dryer. Still they harass me, tell me their payday is on Saturdays, so I better pay a week in advance. No customer skills whatsoever. Call after call, and I would pay the fines and all. But yet they continue. Disabled daughter and myself disabled, but yet even though we make great money, they have no desire to even work with us, so I procured another set and when my husband comes home from work for the week, they can come tomorrow around 4pm and get her thier bs products!!!

Rent-A-Center in Surprise, AZ on Grand Ave. Hedi store manager is a nightmare. She needs to be fired. She treated so badly almost thought it was a racist attack using her manager as a way to disrespect me in refusing my money for payment on tv. I will escalated my experience to corporate office and above until I am heard. I do not recommend this store. Thank you.

The store manager at the Westfield Store in MA, has been so rude. There has been times I've called and he's hung up. I've gone in the store and he's on his phone and his assistant helps me. He's not professional. He's not friendly at all, he's just extremely rude to work with. He's one of the worst managers I've seen in this store. I don't recommend working with him. Ask for his assistant or another coworker.

The manager and employee of this store are outright rude and highly unprofessional to paying customers. I purchased a bed online and on that same day I confirmed with the store delivery of bed to my home on 12/9/21. I called store on 12/8/21 to find out the time of delivery of my bed. The female employee was extremely rude arguing with me that there is nothing showing in their system about my order and rudely and loud voice told me I must have purchased from another store. I asked her what she needed from me to help her do her job and she spoke to me in a rude and condescending way. I told her to stop. I told her I’m a paying customer and her treatment is unprofessional and that it’s not my fault they don’t know how to resolve the issue. She began speaking to a male employee about me in a rude way and abruptly put me on hold.

At Rent A Center they are absolutely terrific. Their prices are absolutely affordable. The delivery men are extremely nice. I will recommend everyone to go there to rent anything. Just don't go to Aaron's. They are ripoff. I will give all of my business to Rent A Center from now on.

After not being able to decide which living room set was best for my apartment, I was greatly assist you. The manager Lewis who convinced me to get the one I did and wow.. I am so pleased. The size, the color, everything is perfect. I am a long time customer since 2005 and I will remain one. The delivery people and employees are respectful and energetic. Thank you Eli as well.

We have been reading some furniture and things from Rent A Center and we’ve gotten behind on our payments. We have some issues inside of our house and they are refusing to pick up merchandise that we cannot afford. Correlation and Pam have been very rude to us and refused to pick up merchandise from our home. This is in Lehigh Acres Florida.

I just used Rent A Center to order a new laptop over this past weekend. So far I have with a wonderful salesman named Thomas both times when calling our Syracuse, New York. I cannot wait to be a permanent customer of this company! :) KEEP UP THE GREAT WORK RAC EMPLOYEES!!

Rented a washer and dryer in February 2021 from the Prestonsburg Kentucky store. Called them on 7/02/2021 at 10:30am to pick up both the washer and dryer. I also told them that the washer was not working. Chris called me back and said they would bring me a new working washer, take my washer and fix it, then return to me. I told him no, just pick them both up. I still have the washer and dryer in my house. I've called every other day and am told the same lie. Also my credit card was charged for the month on 7/06/2021. The charges for the previous months were made on the 3rd and 4th of the month. Now they say they're looking into my refund. I will NEVER use them again or recommend them to anyone. Oh BTW, the guys in the truck are the best and they just picked up in the pouring rain.

Ok so my daughter rented a fridge and some lamps to use at our house from RAC, after a couple months she lost her job so I just continued paying, about 6 months later the compressor went out in the fridge, I immediately called rac and told them that I had another fridge I was going to use so was going to send this back and look for something else, they said fine. They come over weekend to pick it up, so I moved fridge to our porch/deck so all they had to do was back in and load it when they came, alas 14 days later they finally showed up and wouldn’t take it cause it now had bugs in it from sitting outside so long and pretty much told me I had to keep paying for a broke fridge that I was stuck with it. Anyways me and my family being 20 year customers were kind of shocked and will now be renting elsewhere.

My card was charged without my knowledge, ordered a gas dryer and on delivery day they say, "We don’t even carry gas dryers!" Still waiting on my refund 3 days later, absolutely the worst customer service ever, if you can understand what they are saying.

I bought some items there and at first everything was going good. Until I had to get another job and be forced to part-time. I informed the people at the Painesville, Ohio store and instead of helping me, they kept it as status quo. It's hard to conduct business with a company when that company does not know what is going on or even care.

Furniture I purchased on the rent to own was damaged after only a few short months. The inspector came and said it was damaged. The store and district manager are no help. They were supposed to order me a new couch and this was supposedly done October 7, 2020. They claimed it was on back order due to Covid, however upon speaking to the furniture manufacturer and the main store Ashley said numerous times they are not this backed up and it should only have taken 2-3 months maximum for my sectional to come in, it's been 4 months and nobody returns calls. I contacted the corporate office, and the district manager and the head operating manager has not returned my calls. So, I am left with damaged furniture and a store I refuse to contact because of how awful their attitudes and unprofessionalism is and the upper management team has done nothing.

After submitting a complaint (one of the almost 500 received in 2020) to the BBB the RAC legal team responded with a letter that has to be seen to be believed! This letter is packed with so much misinformation I almost feel bad for the “legal representative” writing it! According to her, in the past 2 years I purchased 5 mattresses and frames from RAC and tried to get out of paying each time a payment was due! Yet when I needed a 6th mattress and frame the “exceptional staff” took mercy upon on me and gave me a mattress and frame for a courtesy period! 6 mattresses and frames in 2 years, they know I’m a problem customer so they give me a 6th???? This letter speaks such volumes to their commitment to customer service and satisfaction! Sincerely, please take the time to read it and see what this part time laundry mat attendant and part time small town paralegal submits to the BBB on behalf of the RAC legal team!

I got double charged off the app, showed proof to the store and the corporate building, and 5 days later, still have not gotten anything resolved, other than them saying they will look into it?! Not a good time to be double charging and not correcting. Yet this company still called and asked where the payment was ?! Just very unprofessional. The workers at the Union Park store Alex, and Pedro are very nice and trying to help, but I guess corporate is not to concerned with helping resolve this! One dissatisfied customer.

I've been trying to reach this Rent-A-Center for 2 months well the manager anyway because of my voucher. I have a voucher for another product so I've been trying to get a manager on the phone since 2 months. Wait. What? This is the Rent-A-Center 1720 Sam Rittenberg Boulevard Charleston South Carolina 29407. The employees lie and say that the managers are out of the building or is busy. That location does not get a lot of business so I know they're lying and I'll set out the door in my car and saw that the manager was in the building while the employees told me that the manager was busy. I am sick of this Rent-A-Center. They have no business ethic and they are very sloppy! I don't even want to put a star rating but I can't move on to the next page until I do so. It's going to be a one of course!

So I have been with RAC since like August with no issues besides the annoying phone calls to me and my husband's phones every payment due date. If they don't reach you they will call over and over again! Anyways I recently switched to paying my payments online to not have to go into the store because they treat you like crap after you sign that contract. So I was paying online no problem then yesterday (Monday) which is my due date every week for the laptop. It is $31. So I work from home and I get off at 7pm, I had forgot to make my payment but they had already talked to my husband earlier that same day and he told them if not tonight then tomorrow morning for sure.

Every week send to me voice message. (You have order for TV stand .. Please call us about it.) In fact l don’t any order with this company and l told that to manager of Howell, Michigan and said will not call again.. Still send me voice message till this week.. Bad company and bad service.

We rented a few items from them and our "new king size" bed from the sales floor had bed bugs. I looked it up and bed bugs are common evidently for RAC. I have pictures and have sent them to a lawyer. The manager made a verbal agreement with me then failed to follow through. I will never rent again and I will be sure to share my experience.

In the beginning of November I had put $15.00 down online for a Nintendo Switch and then a Pac Man arcade. I did receive a phone call saying they were out of the Switch but if I could come in to fill out the paperwork for the Pac Man arcade. I had went into the store, filled out portions, but I didn't have a few important information that was needed and never went back.

Handle broke on my 2000 dollar couch. It got sent off to get fixed. Now 3 1/2 months later my couch coming back not even fixed. Not a good way to do business with someone who has been a loyal customer for 5 years. Well I can now say I'll never get anything from them again.

Spoke with the manager Maurice. He was very polite and extremely helpful to what I was looking for. Explain everything in detail and made my experience worth going to the store. I look forward to getting more products from this gentleman.

Just wanted to thank the guys at the Laconia NH Rent a Center. My hubby and I tried to fix our dryer when it broke...no luck. When the bearing broke it bent the drum severely. Three children and six weeks from Christmas I can't exactly afford 300.00 for a new one. I had the dryer within 3 hours of calling. After reading these reviews I hope they are different here. I can handle many phone calls (I get 28 calls a day from my own family members that I ignore with no stress). The guys at rent a center were thorough and even helped us load the dryer into our car. No complaints so far but I have no problem updating if there is an issue.

I have had the worst experience. I missed a payment after making 41 straight payments with no issues. They kicked and damaged my apartment door which I had to pay 575 dollars to replace but that was not the worst part. I called Whirlpool which asked for the serial number of my washer and dryer. It took forever for me to find it and when I did I was told it was a model that was five years old. It was also damaged which was the reason why Rent A Center got a hold to it. I am on the one on Stage rd in Bartlett TN. I will never do business with them ever again.

I was suppose to get my tv stand last week on Tuesday. When they arrived they couldn't get it through our front door. They tried and and scratched up the stand and the wall. They tried to bring it through the garage but couldn't due a few few inches cause some stuff was blocking their way. They didn't give me enough time to clean it and it wouldn't take long. One of workers said they couldn't lift the stand anymore. So they got frustrated with us and said they would deliver it on the Friday of last. But behold they couldn't 'cause their driver was sick. They said deliver it today early in the morning but they changed it till tonight. But I guess the manager had major bad attitude towards my fiance. It wasn't called for and after today I won't deal with them anymore.

Honest review input here. Wanda from Rent-A-Center in Fredericksburg Virginia is extremely rude and always has an attitude on the phone with me. She is unreasonable and I’ve been a bit late on 2/3 payments but made up the late fees the week after. But her customer service skills is not up to par for this company and not professional. She has called me 5+ times in one day and every call she is non negotiable and extremely rude. Please re-evaluate having her on your staff. She is a main reason I will not be a returning customer after this tv purchase.

It didn't take that long for them to get me through the paperwork. Really good customer service and the laptop that I got works like a charm. It's really good laptop. I love it and I have to say that I am really happy with it and I love it so much I am going to pay it off.

I rented three items from them years ago. I paid the first two off with no problems. My third purchase was a TV. I had maybe 3 payments left when I ran into financial difficulty. I called them to request an extension and they wouldn't work with me. Mind you, I had paid off two other major items previously faithfully and with no issues. I believe I only needed a week or two extension. They harassed me, called me, came to my house every day! What a terrible way to treat a good customer!

We got a Samsung washer and dry. Put money down. Called and said a salesman did not put a tag on it and another salesman sold it. Complained several times it was leaking. Repair came and got it, did not use appliance dolly to remove. Service 2 weeks later said nothing wrong. Still no appliance dolly. Hooked up and the washer jumped and leaked everywhere. Next time had it for 4 months. Service called finally and said our refrigerator was ready. Dont have a refrigerator with Rent A Center.

Donna called my son AGAIN today. He inquired on what happened to the paperwork he filed for the claim- to get help with payments. She basically called him a liar- said it wasn’t done right- and demanded a payment IMMEDIATELY. Mind you, she knows he has been laid off. Knows he is waiting on unemployment. 5 days late. He tried to explain about the Pandemic going on- she wasn’t having it. I took the phone and was not about to let her talk to my son that way- grown or not! She was screaming at me- telling me she was “not Rent a Center” and we were liars and basically “where’s the money!?”. What poor representation. I will NEVER buy anything from the Clute, Texas store as long as Donna is an employee there. The most disgusting and hateful behavior I have EVER encountered.