Rent-A-Center Reviews

I had the worse experience with Rent-A-Center. First of all they false advertise by saying you can pay $10 for the first week which wasn't true. Still had to pay more money before I can pick up my item which wasn't told to me before I filled everything out and paid but that wasn't the biggest problem!!!! I called the store that the agent online told me to call where he put the order and the manager (well he told me he was the manager and turned out he wasn't) told me he was gonna send me everything on my email to fill out and they would have my item ready to be picked up today. (Mind you I live in Texas and was trying to get a generator before the big storm just in case the lights got knocked out).

The absolute worst place to rent from. Furniture is not even worth the price that they're charging. Miss one payment you'll see what it feels like to be harassed. Threatened and everything else. I would not recommend doing business with Rent-A-Center located in Newnan Georgia.

I would never rent anything from Rent-A-Center over on Staples Road in Frankfort, Kentucky, they are a bunch of thugs that came and got a PlayStation for me and gave it back to them and had one of the employees to threaten my life. I'm going to file charges against this man for doing that. And I'm getting hold of customer support, I'm going to have him fired and I'm going to have him arresting, I will make sure he loses his job, and I'm going to make sure the rental manager loses his job because he knew about it and didn't do anything about it

This is my third purchase with Rent A Center. From Ric and Carol Ann to the delivery drivers, they were all exceptional. They understand my finances and always put me below my price range to help me out. They are patient, kind and extremely helpful and understanding. The drivers went through a lot today with a muddy backyard and a couple other unforeseen issues and they just smiled through it, and never got frustrated. I can not say enough good things about all of them. I was surprised to see negative reviews and it reminds me of how easy it is to only post negative experiences. Please give them a chance. They are worth it. Thank you rent a center for helping me again. I will be back

Bunch of crooks, liars, scammers. Garbage service with garbage merchandise! Don’t take them at their word! You they will cheat you!! Lie and waste your time! Don’t trust them! They are full of crap!!!

I have been a reliable Rent-A-Center customer with a strong payment history and a record of fulfilling agreements early. My experience with the Linden Avenue location demonstrated repeated failures in professionalism, transparency, and delivery accountability. After submitting a service request under the Benefits Plus/Liability Damage Waiver protection plan, I was assured more than once that any repair or replacement would continue under my original payoff terms. Instead, I was presented with a new agreement totaling $1,064.84 without proper disclosure or explanation. This was nearly seven times the remaining balance of $153 that I was prepared to pay to complete ownership.

Multiple times these people are told to take payment out of my mom's account in the beginning of the month due to her income and wtf do they do? Try to process it in the middle of the month when the rest of her bills already came out. She lives with me and my children, next thing I next my house is rudely being stalked by their ignorant workers. I try to be nice but Idk how much how more I can take before I snap. They say they will work with you but the consistent phone calls and house visits makes you feel like your on probation.

Horrible customer service skills. They don't listen when you ask them to reschedule a pick up.. The staff is mean when they deliver. The corporate offices don't care how these people are treating customers. As soon as my TV and chair is paid off this relationship between is over. They lost my business. They are a mess..

Victor was very nice and respectfully and even pulled the old washer out of the way and showed me how easy the washer was to start it. Thank you. He was very nice and he was fast with the installation.

I have never been so mistreated in my life. I WILL NOT allow any Rent A Center employee in my home. If they are from my local store they are forbidden from entering. I have been threatened with physical violence, I have been threatened to have all my stuff be taken out of my home and repo'd by the store just because I was a day late on a payment that should have been changed at the date of the contract to the 1st, and they haven't.

My old recliner broke at 510 am. Rent-A-Center gave superb customer service. Finding me a new recliner to have by 430 pm that very day. Rent a center Attleboro, Mass takes care of their customers and they have 5 star employees too.

Very poor customer service. Washing machine went on a blink on Friday after Thanksgiving. I called in at 10 o’clock in the morning to see if I can get somebody to set up a repair date. Was told they were busy and will get back to me.. Mind you I live 3 miles away so I drove there. There was nobody in the store.. So I called from the parking lot and was told "He would get back to you again" and then I said, "I’m busy as well. Can you give me a time you call so I can look forward to that call at that time?" He sounded frustrated. Is it OK Tuesday nor did he give me a time? Not the kind of customer service I expected..

Rent-A-Center provides a convenient solution for customers who need immediate access to furniture, electronics, and appliances without making a full upfront payment. Their rental-purchase agreements are straightforward, and the flexibility of weekly or monthly payment options is helpful for individuals managing tighter budgets. The delivery and setup services are typically efficient, and many locations offer responsive in-store support.

Buyer Beware! Completely unreliable. Staffing issues - always and rude employees. Left plenty of time (3 weeks) for an order as I use their sofas in my staging business. They cancelled on me the day of delivery during the window of delivery - not before claiming everyone on staff was either sick or injured and they couldn’t deliver my sofa until Thursday. We had a professional photography shoot on Wednesday at 10:00 am. They said I could come pick up the sofa myself. Manager was rude and short with me — extremely unprofessional.

Austin and Dustin came to take old stove and install new one!!! They were both Very polite and did a great job!!! Outstanding customer service and installation!!! Even set the time for me!! I would recommend their service to anyone!!

I have been an excellent customer for over two years. Never missed a payment. I called my store 2.5 weeks ago about an issue with the loveseat and was told by Josh the manager will call me back that Friday. I have not received a call yet and Being the excellent customer I am, I should not have to track anyone down. The loveseat has been paid off for a while and it’s ripped and pulling apart on the seams. I called to find out how much more time was left on my warranty but never got an answer. I have three other pieces of furniture I’m paying for and will be paid off before march and then I think I’m done.

We rented a laptop from this Rent-A-Center and were late on a payment. Instead of handling it professionally, they sent a truck with a worker who banged on our door, refused to leave, and harassed us at home, even after we clearly said we would make the payment the same day. The behavior was aggressive and unacceptable. When we called the store, the manager, Omar, refused to take responsibility and allowed the worker to continue harassing us. They would not even provide the worker’s name. We had to warn that we’d escalate things before they finally backed off. No customer—especially one who intends to pay—should ever be treated this way. Completely unprofessional and unethical experience.

I rented a bed for my daughter end of April. The bed was delivered and set up with the support bars missing. Was told by delivery guy he would come the next day to fix it. Here we are 6 months later still no part. The bed completely broke and getting a runaround, we paid it off early so now money down the drain. I was a loyal customer for 14 yrs and never had a issue. they used to be on top of things but now they don't care . Everyone wanna make a dollar. I'll be reporting to ConsumerAffairs, BBB and everywhere I can think of!! Spending My $$ with them is OVER.

Fulton location is absolutely amazing, I have been a long term customer and currently am and the Fulton location has been nothing short of amazing. From setting up the delivery to the delivery process is always easy and the staff is super helpful and professional. Shoutout to Devin, Jay, and James. They have been amazing! Devin and Jay are by far the best and made the entire process stress free. I would highly recommend! Great place of business.

VERY rude, disrespectful and outright liars. Customer service first told me local store was closing and could not process order. Then came back and said that I was not approved because I had not sent in a lease agreement on my home. This woman's name was Cecile #**. Her story changed multiple times. Very aggressive, phony, and everything out of her mouth was BS. When called out on her lies, she continued to give even more lies. I have filed a police report regarding this person. I have contacted the Better Business Bureau and I will be reporting to whomever else I need to because this was unnecessary and uncalled for!

I have been a customer for many years I have always gotten great customer service. The staff and management at store address 1677 in casa grande have always given excellent customer service. Furniture is always top of the line as well as electronics.

About 2 1/2 years ago, I rented a sofa. I lease it or whatever you wanna call it. I really overpaid. It was used. By the time I realized they sold me a used piece of furniture at a very extremely high priced. There are stain on it. Blood marks. I’m sorry I was 100% disappointed. Things were missing with it. It had it now heads around the frame, which looked beautiful, but some of them were missing. When I called to complain to have it fixed they denied me.

Do not get anything from here or let them deliver anything. They have stolen a gun from my porch, don’t trust them and they give you the wrong stuff. On top of that, not all Rent A Centers are like this, but on Warwick, DO NOT ORDER ANYTHING.

I wouldn’t recommend anyone to go to Rent-A-Center. They are so very fraudulent is crazy weather one in Cincinnati Ohio On Colrain Ave. is 45239. I’m in court with them right now and still have to go to another court to Su Real for forging my signature on some paperwork that I never even seen before And they lie all the time up. Bound group is the mother of Rent-A-Center. I wouldn’t advise it do not mess with them. I went to court today and now still got a fail in another court for this other stuff. I have audio video and everything of them contradicting itself even to the internal general. The paperwork you signed it’s not the paperwork that they sent out to their insurance people or whoever they sent it to and you asked for a copy of your rental agreement. They won’t produce it. They say they sent it off. They don’t have it at the store because they switch your paperwork up. That’s why, but I’ll keep you posted.

If you want good friends, here they are. This Rent-a-Center has gone over and beyond any expectations every Rent a Center should be taught by them and I've dealt with several; none of them compare to them.

The extra Rent-A-Center insurance is a rip off. It’s a scam. Most insurance covered everything. Insurance cover things. Is not gonna happen. If you got rental insurance is way better than Rent-A-Center insurance. If something happened to your product on your end it’s not like Apple or any other company like that that has insurance to cover everything. It covers things. Does not happen to too many people so it’s not worth having.

I have been a customer of the Olney Philadelphia Pennsylvania store for 3 years now and I have had such a great experience with dealing with Kiara the store manager. She has been very helpful and makes me a repeat customer. I would recommend using her store. Definitely 5 star!!!

No stars should be an option. Wouldn’t recommend Thomasville location. Their website will give you your approval amount but they don’t go by that. What’s it there for if they are going to pick and choose what they want and don’t want to rent to someone. We had a washer and dryer set, Lee picked it up August 20th and told us he had another set at the store he could bring that was a little cheaper and still have yet to see it. Currently September 22nd. Story keeps changing. Not sure of the other lady or man’s name but when you call the store they are extremely rude and if they say they will call you back or she will get Lee to call back because he stepped out, don’t count on it. No one that works there is ever on the same page with each other, they’re all going to give you a different story because they don’t know how to communicate with each other undoubtedly.

Rent-A-Center. I’ve been a customer for over 20 yrs and have never been so disappointed in any business in my life. Your manager Lexi at Rent-A-Center is a bold faced liar and actually called her employee the liar when confronted about her lying… She is definitely not management material and should be fired. She absolutely is not people friendly and unwilling to see any side except hers… This is extremely unacceptable and you have now lost a long time customer. The washer and dryer I was sold is JUNK!!!! And for the price I was paying is ridiculous. It will be sitting in my driveway for 2 weeks because I was REFUSED A REFUND FOR MY UNUSED PAYMENT. TOTALLY UNACCEPTABLE. THIS IS NOT THE WAY YOU HANDLE LONG TIME CUSTOMERS!!!!

I've paid $3400 for a laptop that I can buy in the store for $600, and they're STILL trying to run my card. They call me 5x a day, come by my house everyday leaving door hangers "Ooops looks like we've missed you". This company should be thoroughly investigated for bad & deceptive business practices along with harassment. I warn every consumer, this company sells cheap products at extremely inflated prices. I'm interested in filing a C.A.L.