Rent-A-Center Reviews

I have been waiting a long time to write this review so hear it goes. I had rented a computer from this organization. It was working fine for a few months. It stopped working all of a sudden. I take it into the store I was renting from at the time and they said they will send it in for repairs. I get a call that it's ready for pickup. I go in the store and try it out, it was having the same issues. They send it back for repairs. I get a call the second time that it's back in the store. I go the second time, same issues and they send it back. I get a call for the third time, and you guessed it, it didn't work again. This happened multiple times. I was tired of playing these games with them so I decided to save up my money and purchase a brand new computer from Best Buy. Purchased the Best Buy computer almost six years ago and it still works fine. Moral of the story: Avoid ANY RAC location in the entire world.

If I could give minus stars I would! I got living room furniture, reclining couch and loveseat from the Crafton, PA store. A few days after receiving the furniture my husband noticed that the couch had a been torn and sewed back together. I immediately called the store and spoke with the manager Randy. He advised he would schedule one of his staff to come out to look at the couch. That took almost a month and several calls. After it was looked at Randy advised me he could order just that piece for replacement, I agreed.

I have tried since July rent from my local Rent A Center. Even though I have been approved and rent within my budget the women there cancel my orders and refuse rental to me. I have never rented from there before. So there is no reason at all for them to deny me. When I do speak to them they are very short, rude and hateful to me. They leave me in tears. I called another rent a center but I'm not in their delivery area. But the girl did tell me that the other store is franchised and they get to pick and choose who they deliver to. This is all so unfair to me because I am in desperate need of a washer and dryer. So they are discriminating me and there is no reason for it. Someone please help. Because customer service laughed at me when I told them that they the store had left me in tears.

This company should be illegal. They are a huge rip off over charging for crappy, used furniture. If you are late with a phone call to let them know, they harassed my landlord, my mom, and ofc me at work. I paid them but returning their crap. Don’t get involved with this company, trust me!

In December on 12/8 I called in to make a payment and at that time requested the items be picked up as I was moving out. They were being returned to the store and therefore only a partial payment was authorized and acceptable. Your store employees scheduled pick up for 12/16 as that was the soonest available and prior to the 12/20 move out date. Upon arrival I questioned why a full payment was taken and he said he wasn’t sure and would address it when he returned to the store. I called in and spoke to him again this month and he now says “ well it’s been over a month I can’t do anything about it now”. Absolutely NOT. I asked for the corporate contact information he says well let me see what I can do and I’ll get back to you. It has now been over two weeks with no communication and no return of the 2 week overcharge. I’m glad to have switched stores now and have had no issues since

I have been a customer for years and have never even been late on a payment. I recently sent a computer back that I never used. I was told they would credit me some of what I paid. Well, as before they did not. When I called they said… oh that will be applied at the end of year payments. This happened once before and I never saw a cent of it. I will probably go with someone else next time.

Williston North Dakota RAC is unprofessional and decided since I returned item they said I can’t rent from any other location. When was delivered I had to hook up and put in house as they were unable to common sense really is not so common. When picking up they were mad cause I my self moved inside but their two staff could not even do it and then left hookup from washer unhooked and left incorrectly causing hundreds in water damage. I would go to Aaron’s are a trustworthy company. The manager here is not doing your business well.

I had the worse experience with Rent-A-Center. First of all they false advertise by saying you can pay $10 for the first week which wasn't true. Still had to pay more money before I can pick up my item which wasn't told to me before I filled everything out and paid but that wasn't the biggest problem!!!! I called the store that the agent online told me to call where he put the order and the manager (well he told me he was the manager and turned out he wasn't) told me he was gonna send me everything on my email to fill out and they would have my item ready to be picked up today. (Mind you I live in Texas and was trying to get a generator before the big storm just in case the lights got knocked out).

The absolute worst place to rent from. Furniture is not even worth the price that they're charging. Miss one payment you'll see what it feels like to be harassed. Threatened and everything else. I would not recommend doing business with Rent-A-Center located in Newnan Georgia.

I would never rent anything from Rent-A-Center over on Staples Road in Frankfort, Kentucky, they are a bunch of thugs that came and got a PlayStation for me and gave it back to them and had one of the employees to threaten my life. I'm going to file charges against this man for doing that. And I'm getting hold of customer support, I'm going to have him fired and I'm going to have him arresting, I will make sure he loses his job, and I'm going to make sure the rental manager loses his job because he knew about it and didn't do anything about it

This is my third purchase with Rent A Center. From Ric and Carol Ann to the delivery drivers, they were all exceptional. They understand my finances and always put me below my price range to help me out. They are patient, kind and extremely helpful and understanding. The drivers went through a lot today with a muddy backyard and a couple other unforeseen issues and they just smiled through it, and never got frustrated. I can not say enough good things about all of them. I was surprised to see negative reviews and it reminds me of how easy it is to only post negative experiences. Please give them a chance. They are worth it. Thank you rent a center for helping me again. I will be back

Bunch of crooks, liars, scammers. Garbage service with garbage merchandise! Don’t take them at their word! You they will cheat you!! Lie and waste your time! Don’t trust them! They are full of crap!!!

I have been a reliable Rent-A-Center customer with a strong payment history and a record of fulfilling agreements early. My experience with the Linden Avenue location demonstrated repeated failures in professionalism, transparency, and delivery accountability. After submitting a service request under the Benefits Plus/Liability Damage Waiver protection plan, I was assured more than once that any repair or replacement would continue under my original payoff terms. Instead, I was presented with a new agreement totaling $1,064.84 without proper disclosure or explanation. This was nearly seven times the remaining balance of $153 that I was prepared to pay to complete ownership.

Multiple times these people are told to take payment out of my mom's account in the beginning of the month due to her income and wtf do they do? Try to process it in the middle of the month when the rest of her bills already came out. She lives with me and my children, next thing I next my house is rudely being stalked by their ignorant workers. I try to be nice but Idk how much how more I can take before I snap. They say they will work with you but the consistent phone calls and house visits makes you feel like your on probation.

Horrible customer service skills. They don't listen when you ask them to reschedule a pick up.. The staff is mean when they deliver. The corporate offices don't care how these people are treating customers. As soon as my TV and chair is paid off this relationship between is over. They lost my business. They are a mess..

Victor was very nice and respectfully and even pulled the old washer out of the way and showed me how easy the washer was to start it. Thank you. He was very nice and he was fast with the installation.

I have never been so mistreated in my life. I WILL NOT allow any Rent A Center employee in my home. If they are from my local store they are forbidden from entering. I have been threatened with physical violence, I have been threatened to have all my stuff be taken out of my home and repo'd by the store just because I was a day late on a payment that should have been changed at the date of the contract to the 1st, and they haven't.

My old recliner broke at 510 am. Rent-A-Center gave superb customer service. Finding me a new recliner to have by 430 pm that very day. Rent a center Attleboro, Mass takes care of their customers and they have 5 star employees too.

Very poor customer service. Washing machine went on a blink on Friday after Thanksgiving. I called in at 10 o’clock in the morning to see if I can get somebody to set up a repair date. Was told they were busy and will get back to me.. Mind you I live 3 miles away so I drove there. There was nobody in the store.. So I called from the parking lot and was told "He would get back to you again" and then I said, "I’m busy as well. Can you give me a time you call so I can look forward to that call at that time?" He sounded frustrated. Is it OK Tuesday nor did he give me a time? Not the kind of customer service I expected..

Rent-A-Center provides a convenient solution for customers who need immediate access to furniture, electronics, and appliances without making a full upfront payment. Their rental-purchase agreements are straightforward, and the flexibility of weekly or monthly payment options is helpful for individuals managing tighter budgets. The delivery and setup services are typically efficient, and many locations offer responsive in-store support.

Buyer Beware! Completely unreliable. Staffing issues - always and rude employees. Left plenty of time (3 weeks) for an order as I use their sofas in my staging business. They cancelled on me the day of delivery during the window of delivery - not before claiming everyone on staff was either sick or injured and they couldn’t deliver my sofa until Thursday. We had a professional photography shoot on Wednesday at 10:00 am. They said I could come pick up the sofa myself. Manager was rude and short with me — extremely unprofessional.

Austin and Dustin came to take old stove and install new one!!! They were both Very polite and did a great job!!! Outstanding customer service and installation!!! Even set the time for me!! I would recommend their service to anyone!!

I have been an excellent customer for over two years. Never missed a payment. I called my store 2.5 weeks ago about an issue with the loveseat and was told by Josh the manager will call me back that Friday. I have not received a call yet and Being the excellent customer I am, I should not have to track anyone down. The loveseat has been paid off for a while and it’s ripped and pulling apart on the seams. I called to find out how much more time was left on my warranty but never got an answer. I have three other pieces of furniture I’m paying for and will be paid off before march and then I think I’m done.

We rented a laptop from this Rent-A-Center and were late on a payment. Instead of handling it professionally, they sent a truck with a worker who banged on our door, refused to leave, and harassed us at home, even after we clearly said we would make the payment the same day. The behavior was aggressive and unacceptable. When we called the store, the manager, Omar, refused to take responsibility and allowed the worker to continue harassing us. They would not even provide the worker’s name. We had to warn that we’d escalate things before they finally backed off. No customer—especially one who intends to pay—should ever be treated this way. Completely unprofessional and unethical experience.

I rented a bed for my daughter end of April. The bed was delivered and set up with the support bars missing. Was told by delivery guy he would come the next day to fix it. Here we are 6 months later still no part. The bed completely broke and getting a runaround, we paid it off early so now money down the drain. I was a loyal customer for 14 yrs and never had a issue. they used to be on top of things but now they don't care . Everyone wanna make a dollar. I'll be reporting to ConsumerAffairs, BBB and everywhere I can think of!! Spending My $$ with them is OVER.

Fulton location is absolutely amazing, I have been a long term customer and currently am and the Fulton location has been nothing short of amazing. From setting up the delivery to the delivery process is always easy and the staff is super helpful and professional. Shoutout to Devin, Jay, and James. They have been amazing! Devin and Jay are by far the best and made the entire process stress free. I would highly recommend! Great place of business.

VERY rude, disrespectful and outright liars. Customer service first told me local store was closing and could not process order. Then came back and said that I was not approved because I had not sent in a lease agreement on my home. This woman's name was Cecile #**. Her story changed multiple times. Very aggressive, phony, and everything out of her mouth was BS. When called out on her lies, she continued to give even more lies. I have filed a police report regarding this person. I have contacted the Better Business Bureau and I will be reporting to whomever else I need to because this was unnecessary and uncalled for!

I have been a customer for many years I have always gotten great customer service. The staff and management at store address 1677 in casa grande have always given excellent customer service. Furniture is always top of the line as well as electronics.

About 2 1/2 years ago, I rented a sofa. I lease it or whatever you wanna call it. I really overpaid. It was used. By the time I realized they sold me a used piece of furniture at a very extremely high priced. There are stain on it. Blood marks. I’m sorry I was 100% disappointed. Things were missing with it. It had it now heads around the frame, which looked beautiful, but some of them were missing. When I called to complain to have it fixed they denied me.

Do not get anything from here or let them deliver anything. They have stolen a gun from my porch, don’t trust them and they give you the wrong stuff. On top of that, not all Rent A Centers are like this, but on Warwick, DO NOT ORDER ANYTHING.