Rent-A-Center Reviews

Very poor customer service. Washing machine went on a blink on Friday after Thanksgiving. I called in at 10 o’clock in the morning to see if I can get somebody to set up a repair date. Was told they were busy and will get back to me.. Mind you I live 3 miles away so I drove there. There was nobody in the store.. So I called from the parking lot and was told "He would get back to you again" and then I said, "I’m busy as well. Can you give me a time you call so I can look forward to that call at that time?" He sounded frustrated. Is it OK Tuesday nor did he give me a time? Not the kind of customer service I expected..

Rent-A-Center provides a convenient solution for customers who need immediate access to furniture, electronics, and appliances without making a full upfront payment. Their rental-purchase agreements are straightforward, and the flexibility of weekly or monthly payment options is helpful for individuals managing tighter budgets. The delivery and setup services are typically efficient, and many locations offer responsive in-store support.

Buyer Beware! Completely unreliable. Staffing issues - always and rude employees. Left plenty of time (3 weeks) for an order as I use their sofas in my staging business. They cancelled on me the day of delivery during the window of delivery - not before claiming everyone on staff was either sick or injured and they couldn’t deliver my sofa until Thursday. We had a professional photography shoot on Wednesday at 10:00 am. They said I could come pick up the sofa myself. Manager was rude and short with me — extremely unprofessional.

Austin and Dustin came to take old stove and install new one!!! They were both Very polite and did a great job!!! Outstanding customer service and installation!!! Even set the time for me!! I would recommend their service to anyone!!

I have been an excellent customer for over two years. Never missed a payment. I called my store 2.5 weeks ago about an issue with the loveseat and was told by Josh the manager will call me back that Friday. I have not received a call yet and Being the excellent customer I am, I should not have to track anyone down. The loveseat has been paid off for a while and it’s ripped and pulling apart on the seams. I called to find out how much more time was left on my warranty but never got an answer. I have three other pieces of furniture I’m paying for and will be paid off before march and then I think I’m done.

We rented a laptop from this Rent-A-Center and were late on a payment. Instead of handling it professionally, they sent a truck with a worker who banged on our door, refused to leave, and harassed us at home, even after we clearly said we would make the payment the same day. The behavior was aggressive and unacceptable. When we called the store, the manager, Omar, refused to take responsibility and allowed the worker to continue harassing us. They would not even provide the worker’s name. We had to warn that we’d escalate things before they finally backed off. No customer—especially one who intends to pay—should ever be treated this way. Completely unprofessional and unethical experience.

I rented a bed for my daughter end of April. The bed was delivered and set up with the support bars missing. Was told by delivery guy he would come the next day to fix it. Here we are 6 months later still no part. The bed completely broke and getting a runaround, we paid it off early so now money down the drain. I was a loyal customer for 14 yrs and never had a issue. they used to be on top of things but now they don't care . Everyone wanna make a dollar. I'll be reporting to ConsumerAffairs, BBB and everywhere I can think of!! Spending My $$ with them is OVER.

Fulton location is absolutely amazing, I have been a long term customer and currently am and the Fulton location has been nothing short of amazing. From setting up the delivery to the delivery process is always easy and the staff is super helpful and professional. Shoutout to Devin, Jay, and James. They have been amazing! Devin and Jay are by far the best and made the entire process stress free. I would highly recommend! Great place of business.

VERY rude, disrespectful and outright liars. Customer service first told me local store was closing and could not process order. Then came back and said that I was not approved because I had not sent in a lease agreement on my home. This woman's name was Cecile #**. Her story changed multiple times. Very aggressive, phony, and everything out of her mouth was BS. When called out on her lies, she continued to give even more lies. I have filed a police report regarding this person. I have contacted the Better Business Bureau and I will be reporting to whomever else I need to because this was unnecessary and uncalled for!

I have been a customer for many years I have always gotten great customer service. The staff and management at store address 1677 in casa grande have always given excellent customer service. Furniture is always top of the line as well as electronics.

About 2 1/2 years ago, I rented a sofa. I lease it or whatever you wanna call it. I really overpaid. It was used. By the time I realized they sold me a used piece of furniture at a very extremely high priced. There are stain on it. Blood marks. I’m sorry I was 100% disappointed. Things were missing with it. It had it now heads around the frame, which looked beautiful, but some of them were missing. When I called to complain to have it fixed they denied me.

Do not get anything from here or let them deliver anything. They have stolen a gun from my porch, don’t trust them and they give you the wrong stuff. On top of that, not all Rent A Centers are like this, but on Warwick, DO NOT ORDER ANYTHING.

I wouldn’t recommend anyone to go to Rent-A-Center. They are so very fraudulent is crazy weather one in Cincinnati Ohio On Colrain Ave. is 45239. I’m in court with them right now and still have to go to another court to Su Real for forging my signature on some paperwork that I never even seen before And they lie all the time up. Bound group is the mother of Rent-A-Center. I wouldn’t advise it do not mess with them. I went to court today and now still got a fail in another court for this other stuff. I have audio video and everything of them contradicting itself even to the internal general. The paperwork you signed it’s not the paperwork that they sent out to their insurance people or whoever they sent it to and you asked for a copy of your rental agreement. They won’t produce it. They say they sent it off. They don’t have it at the store because they switch your paperwork up. That’s why, but I’ll keep you posted.

If you want good friends, here they are. This Rent-a-Center has gone over and beyond any expectations every Rent a Center should be taught by them and I've dealt with several; none of them compare to them.

The extra Rent-A-Center insurance is a rip off. It’s a scam. Most insurance covered everything. Insurance cover things. Is not gonna happen. If you got rental insurance is way better than Rent-A-Center insurance. If something happened to your product on your end it’s not like Apple or any other company like that that has insurance to cover everything. It covers things. Does not happen to too many people so it’s not worth having.

I have been a customer of the Olney Philadelphia Pennsylvania store for 3 years now and I have had such a great experience with dealing with Kiara the store manager. She has been very helpful and makes me a repeat customer. I would recommend using her store. Definitely 5 star!!!

No stars should be an option. Wouldn’t recommend Thomasville location. Their website will give you your approval amount but they don’t go by that. What’s it there for if they are going to pick and choose what they want and don’t want to rent to someone. We had a washer and dryer set, Lee picked it up August 20th and told us he had another set at the store he could bring that was a little cheaper and still have yet to see it. Currently September 22nd. Story keeps changing. Not sure of the other lady or man’s name but when you call the store they are extremely rude and if they say they will call you back or she will get Lee to call back because he stepped out, don’t count on it. No one that works there is ever on the same page with each other, they’re all going to give you a different story because they don’t know how to communicate with each other undoubtedly.

Rent-A-Center. I’ve been a customer for over 20 yrs and have never been so disappointed in any business in my life. Your manager Lexi at Rent-A-Center is a bold faced liar and actually called her employee the liar when confronted about her lying… She is definitely not management material and should be fired. She absolutely is not people friendly and unwilling to see any side except hers… This is extremely unacceptable and you have now lost a long time customer. The washer and dryer I was sold is JUNK!!!! And for the price I was paying is ridiculous. It will be sitting in my driveway for 2 weeks because I was REFUSED A REFUND FOR MY UNUSED PAYMENT. TOTALLY UNACCEPTABLE. THIS IS NOT THE WAY YOU HANDLE LONG TIME CUSTOMERS!!!!

I've paid $3400 for a laptop that I can buy in the store for $600, and they're STILL trying to run my card. They call me 5x a day, come by my house everyday leaving door hangers "Ooops looks like we've missed you". This company should be thoroughly investigated for bad & deceptive business practices along with harassment. I warn every consumer, this company sells cheap products at extremely inflated prices. I'm interested in filing a C.A.L.

So I went into the Rent A Center trying to get a new console. Me and my father went into there. We were talking to the lady at the front counter. One of the workers had their kid there running around. There was trash all over the floor. When we were talking to the employee at the front counter she tells us to stop talking but not in a respectful tone.

This is an update of my issue. I want to thank Marcus for taking care of my issue personally. He was very polite and professional and never once did he waive the issue to make like of my issue at hand. Thank you very much!

I write this review for the management and staff at the Williamston, N.C. location. At this store the management and staff greet you at the door and make you feel good about spending your money with them. You have to hurry up and pay your bill and go because, they'll get you to buy something else. They're always professional and polite and try develop a good relationship with the customer. Overall, my experiences with them have been good and I know where to go when I need of an appliance moving forward.

I rent a generator from Lemoore CA RAC. Last week I paid my monthly payment and it broke the next day. I took it it to be fixed and they won't fix it, return it or give my last payment back. They told me they had no one to work on it and didn't have a loaner. The next day I was told a repair man had looked at it and it couldn't be fixed, but in the same conversation asked if I knew of anybody they could pay to come look at it. Now they are refusing to fix it, or replace it and keeping the payment I just made to them. They are ignoring their guarantee on their products. Plus getting rent for something I no longer have. They are rude and most of them don't know what they are doing. I would not ever rent from here again and I suggest you don't either.

I went to rent a center looking for a couch and love seat and the price is $1364.45 to own and while looking elsewhere that same couch and love seat is $588.99 huge difference and the queen size bed is also cheaper and clean, I rather buy my furniture and bed set new than used for a high price. I understand why business is slow at Rent A Center.

This is my second time dealing with RAC, and both time was excellent service. Sonia was top tier, she helped me get what I needed, very nice and went beyond to get me what I needed and so that I'd be satisfied. Give Ms. Sonia a raise 'cause she well deserves it. Thank you Sonia, you make me want to purchase more. 😊

Deans Bridge RAC is amazing now since they hired a new Gm! Everything is on time! Communication is above board. She really makes you feel your needs are important and delivers it 💯. And as always Ms. ** is a rock star.

I’m writing this review to share a very disappointing and frustrating experience I had with Rent-A-Center (Woodbridge, Va.), specifically with their manager. As a professional TV technician, I received five big-screen televisions from RAC for repair. I performed diagnostic evaluations on all five units and provided detailed estimates as agreed upon. The diagnostic fee, previously communicated, was $35 per unit, totaling $175.

I want to give a shout out to Arkadelphia Arkansas Rent A Center for the manager Johnathan on working with me on my payments. When I was late he got it back on track and if you need something go see Johnathan.

Tried to change my payments to every Two weeks. They want to me pay one more week cause they said even my payments not past due are on time. Also you can’t complaint cause the phone show on Google is not customer care. Customer care is another is 972-801-1100. It was in Kendall. After many years been a customer

It’s been 10 Business DAYS, since I requested to speak to the district manager of my area to investigate some activity in my account. Never called. I escalated to the Regional manager, same thing. I haven’t received the call still.

I will never rent for Rent-A-Center again. There is a scam. They are hoax. They charge you more money than what everything‘s worth and if you miss payments, they wanna act like it’s the worst thing in the world. I literally have rented multiple things with them a TV PlayStation Couches everything paid off. Tablets paid off and I miss one 23 payments and now they want a red flag me and refuse to service me or do anything. The manager at the store manager at the Madison location refused service with me after I even returned a washer and dryer to them that wasn’t theirs.

The worse rent center ever. They take your money and don’t give you call back to keep you update about furniture. They deliver my couch and it came broken the ottoman and they still haven’t replace it. I will never rent from Rent-A-Center ever ever. I will be closing my account. This place suck. I been a loyal customer but and the furniture are not good especially for the price I am paying for. I purchased bedroom set 5 piece bed frame and the dresser already changing color. Everyone be aware of this place. Do not spend your money. I rather take my business to Aaron. They are so much better. I never had a problem with them.

Do not shop at the Rent-A-Center on Pendleton Pike. Their customer service representatives are rude especially the women. There’s an ** woman who works there that is a straight coward. When my husband spoke to her and was calling her out on her bs, she kept throwing me into the conversation blaming me for everything. Unprofessional behavior and rude. I will be turning in this TV as soon as I can.

As far as their customer service experience, it’s great. However, hands down the WORST SHOPPING EXPERIENCE ONLINE EVER. RAC’s website is terrible. The site bombards you with promotions and deals, so it glitches constantly. Absolute **. Hey RAC, SPEND THE MONEY AND PAY SOMEONE TO FIX THIS POOR EXCUSE FOR A WEBSITE TODAY!

Got online to rent a portable air conditioner from Rent-A-Center. They did not tell us that it was not in the store. They did not tell us that it would take 3 to 4 weeks and they also did not tell us that it's not even guaranteed for us to get the portable AC when it says online that $25 can rent it for your first week. I paid the $25 come to find out if they were lying. The $25 only reserves it for you. It does not guarantee that you will get it. That's another thing that they do not tell you until you try to pick it up or wait for a delivery. They do not try to help with the problem. They'll take your money then tell you wait 5 to 10 business days to get a refund. The Lawton store is so trash. The customer service is trash. The store itself is trashy and all the appliances and furniture is trashy. Do not rent from Rent-A-Center. They are frauds!!!!

Wonderful customer service. Amazing delivery service. On time. Always the place to go for all your needs in new name brand at great value price. Like I say always the place to to go for all. Wonderful team player. Great at helping you with

I would like to give a big shout out to the Rent A Center in marianna fl. The store manager Amena is the best store manager you can have and the 2 delivery guys that brought my furniture monday afternoon the are top notch and the best ones I have seen delivering there. I give them 1,000 stars. Love the way they showed up and handled things in very kind dedicated way. Hope they will be the ones delivering out to me again. Whoot whoot.

Poor customer service for one, and the overall price is price gouging, I looked up a product they told me be 2580.0 for a small generator, I could buy it online for less than half the price, so folks if you want to pay 2 arms and both legs go with this place.

My wife had rented something from Rent A Center on Irvin Cobb Dr. in Paducah, ky and they had a bad situation. We moved out of that house and now our then minor daughter at the time now lives there. She’s trying to get her life started and the head manager at rent a center called other rental places and told them not to rent to my daughter; who has done nothing wrong. That manager needs to be fired and no one should rent him anything.

The guy that took my payment was a real jerk. I was behind and was explaining to him I'd be able to catch my account up on Wednesday, but he cut me off twice to get my debit card info. Was going to pay it up tomorrow, but they can have the merchandise back. I'll go to Aaron's