Nectar Sleep Reviews

I have had the bed two years and the bed is sagging in the middle, I bought it from mattress firm, I bought the Nectar for the warranty, I called Nectar and they said if you bought it from A company like the mattress store they don't honor the warranty, I was never told this and I am disappointed with this mattress, Beware.

I purchased a Nectar classic 3years ago when I was single in queen size. Loved the bed so much that I ordered another for my now husband and I in a king size. They must have changed their formula because it the most uncomfortable bed I have ever wasted money on. It cuts off circulation to our legs and is like sleeping on the floor. When trying to return within the first 3 weeks they offered to send a foam mattress cover. I didn't pay this much to use a mattress cover. Called a second time to return because it was awful and they gave us a hard time. Third time I was angry so they finally set up plans for a return. Do Not Buy. They changed their material and it is awful.

I have had the worst experience with this company. I saved the money for a really long time because I wanted a Nectar mattress so bad. So when I saved up the money I bought the mattress. I was redoing my bedroom which took longer than I thought. Definitely read the tiny little fine print that says if you don’t open the box within 90 days it’s out of warranty. So unfortunately, I had not seen that so it was longer than that. When I opened the box it did not fully expand. I have called, emailed, etc. they don’t care. I now have a lopsided mattress that is not comfortable that I save over $1000 for. NEVER buy from this company. I’m so disappointed and pissed off.

I had high hopes ordering from Nectar, but this experience has been incredibly frustrating. They’ve dropped the ball three times with my bed frame order: They sent the wrong headboard. After I explicitly told them to coordinate delivery because I wouldn’t be home, they went ahead and shipped a replacement without notice. I called again and was assured it would be sent on a specific date—but the order never got processed. To make matters worse, the headboard is heavy, and my elderly mother is the only one home. I now have to drive two hours just to receive it for her, because Nectar couldn’t get their logistics right. After all this, the best they could offer was a $65 refund—which doesn’t come close to making up for the time, hassle, and repeated miscommunication. I expected better from a company that positions itself as premium. I won’t be recommending Nectar to anyone.

I called and spoke with Nectar about what bed to purchase. Told them our weights AND that my husband likes a firm mattress and I like a medium mattress. I was told to purchase the hybrid premier that it would work for both of us since it was a medium firm mattress. Arrived quickly. Setup was easy.

Worst mattress ever. Worst customer support ever. Mattress is unbelievably hot and does not mold to you at all. Customer service is rude and offensive. They try really hard to gaslight you into thinking you’re the problem. If I don’t get a return I’m leaning towards legal action for the first time in my life because of the level of disrespect and blatant disregard to uphold their commitment to a better night sleep and a simple return after 3 days of owning. This company is a joke.

I bought a Nectar mattress 2 years ago. Sagging on the edges. Now wife and I have two depressions where we sleep with a mound in the middle. If you try to lay in the middle of the mattress you will roll to either side. Mattress didn’t hold up and supposed to be lifetime warranty. Customer service will just keep asking for pictures until you a frustrated enough to give up. Doesn’t hold up!!!! DON’T BUY!!

Giving 1 star because negative stars aren’t an option. They have THE WORST customer service I’ve ever dealt with. Darwin, a rep on their chat was rude, and unhelpful. I ordered a split kings 3 weeks ago. Received the bed but wrong mattresses. Now it’s 3 weeks later and I’ve gotten 3 other deliveries of in correct mattress’s and still waiting. I’m in possession of 4 incorrect mattress’s at the moment. This is ridiculous. I have called the phone number 10+ times, still haven’t been able to talk to someone or get a call back. Every thing has to be done in chat. You can see how that goes. I have another split king and a queen from them. They have an excellent product, but their service is by far the worst customer service I’ve ever dealt with. As great of a product they have, and a great price, don’t buy. It’s not worth the hassle for when they mess up.

Purchased a bed frame and headboard. Headboard was delivered with a gash in it. Customer service requested photos which I provided. They determined it wasn't substantial enough to replace and offered a $40 credit. I don't want a credit, I want an undamaged headboard. Have not been able to get anyone from customer service to respond to follow-up requests - radio silent.

Worst customer service. Refuse you to speak to a supervisor, just double talk you and repeat over and over. Offer supposedly 100 percent money back, until you ask for it. Then after over a $4000 purchase they tell you to order a $40 piece from Amazon to make the bed stay together better.

Do not trust Nectar. This company is shady and their products are faulty. They have a class action lawsuit against them. Just google it and you will find them. I am 5'6" 160lbs and could barely hold my weight. Sagging throughout the night and made me toss and turn. It completely destroyed my back. And do not trust their discounted refund policy. They will not pay you back for warranty or delivery. Which is about $250-300 that you will not get back. My mattress was $1200. NOT WORTH IT. You are better off buying one from Amazon and $300-400 range.

I bought a Nectar mattress over a year ago now (so past the 365 day warranty). I am not happy. In fact, I am planning on getting a new mattress as soon as possible. So this bed is FIRM. Very firm. When I first started it hurt my back really bad. When I reached out about it saying I wanted to return it, they sent me a FREE memory foam cover. Great... It was a little softer. But I still woke up in pain most mornings. My neck got a crick which never got better. We also got the wooden platform for it. And one of the legs just kinda... Broke off.

I purchased a mattress in 2020. It was great. The mattress frame was horrible!!! However, 4 years later we notice the mattress is compressing on one side. You visually cannot see it, but you can definitely feel it. After emailing multiple times about it, I keep getting the runaround with them wanting more pictures even though I have sent them images of how it is compressing when you sit on it. It’s not enough for them. I get the impression they really don’t want to stand by their warranty. It’s time to start shopping for a new mattress.

I would like to say that they did return the mattress with no problems. They were very helpful about doing that. It was all for returns. They also sent me a masters topper in the beginning to see if that would help for free unfortunately it didn’t. I wish the mattresses were as good as our customer service.

I placed an order yesterday and changed my mind and tried to cancel it today, but customer service told me I had to wait a few days before I could cancel the order. That is ridiculous. Any consumer should be able to cancel an order that has not shipped with a customer service representative. This is really poor customer service. I would not trust this company. Leslie

My wife and I bought a Nectar bundle 11 months ago; queen size memory foam, adjustable frame, sheets and pillows (came with an extended warranty too). After 11 months: The mattress is decent, easy to set up (bit of burnt rubber smell on unpacking), good for side sleepers. The lack of edge support is def a problem though, especially for me since I'm a bit bigger (220lbs) vs. my wife (140lbs). It's still an improvement over our old spring mattress, but the lack of edge support means that when our dog snuggles between us (most nights) I lose a lot of the support you get in the middle of the mattress and end up sorta dipping towards the floor. The most comfortable part of the mattress is dead center, as you get towards the edges it gets more squishy and the support goes away. I can't really sit on the edge of it without sliding down/off.

Bed frame broke after one week of use. Mattress never fully expanded. Now into the return process which is a nightmare. They stated a company might call or email me in a 2-4 days to set up a pickup. If they don't I have go back to Nectar to figure out the next steps. They will not refund until the mattress has been picked up. Customer service is horrible and so is their product. Please say yourself the troubles and don't purchase from here.

The company has contacted me, and sent me a new mattress.

Thank you for replacing the mattress. We received today.

I bought the Claremont bed frame about a year and a half ago and the center railing of the frame has failed twice. I told Nectar after the second bed frame failed and ripped up my laminate floors that I wanted a refund and they said they could only replace it. Absolutely do not buy this bed frame if you have wood or laminate floors.

Do not buy this mattress and definitely not the adjustable frame if you use it for anything besides sleeping. One side of my mattress is about 6 inches now and they won't replace it even though I have a warranty. Frame cracked at corners 4 months in. Do not buy from them. Walmart has a better mattress quarter the price.

I am staying with a friend who just bought a Nectar mattress. I am the first person to use it and I’m disappointed that some of the high expectations we had were not realized. I’m used to sleeping on a Tempur-pedic mattress and I have zero back pain but from day one I’ve had trouble with the nectar mattress. The worst part is the customer service. When you start a chat it asked if they can help you and then never reply when you answer. You have to jump through hoops just to send an email. And the only two phone options are to place an order or check on an order. When I clicked on place an order I was unable to communicate with the person I was talking to. History has taught me that you should never do business with a company with terrible customer service regardless of how good their product is.

So far horrible customer service. I have never experienced such a lack of empathy and information from a company. No definitive answer from email, phone or chat. I am 2 weeks into them moving my estimated ship date out every few days. Robotic type replies that provide zero information. If I could get a straight answer from them about delivery, I could plan accordingly.

Bought two Nectar sleep "bundles" of frame/mattress/bedding about a month apart. Both were supposed to include the same "classic" mattress but they are different - have different covers, thickness and firmness levels. One of my bundles included a "premium" adjustable base that Nectar's website said included head and foot massage units. It only has a massage unit at the head.

Please take these 1 star reviews seriously. This is one of the worse companies I've ever purchased from. Not only was shipping delayed we were told twice our mattress was out for delivery just to never arrive. I called in and asked why was my mattress out for delivery then next day in California? When I'm in Ohio. I got no real answer just 'assurance' that my mattress will arrive. It did finally arrive on a random date that wasn't on the tracking label. However, it arrived with the box opened and beat up. It honestly looked like the mattress had been opened then shoved back in a box. But that's not all, THEY DELIVERED THE WRONG MATTRESS. They delivered a cheaper version when we ordered their premium copper hybrid.

I purchased a Nectar mattress and "foundation" roughly a year ago. Within 6 months the side of the frame broke (I weight 185lbs). I was told it was a fluke and they were sending me another frame to assemble. Within a another few months it broke again in the same place. Now, I'm past my return period and all they are willing to do is send another frame that will likely break again. If I didn't have a cat that frequently goes under there I might now be as irritated. This is a terrible product and I'm not sure how more people aren't complaining about it. Terrible company, DO NOT BUY.

After a year and a half, the side rails pulled out of the wood in the platform. Upon taking the bed apart to throw in garbage, I discovered two large gouges in the floor. The metal posts on the center supports had cut right through their protective end caps, and were pushed into the posts. These huge gouges are right in the middle of the laminate floor. Now I need a new bed again, and a new floor. Expensive mistake of a purchase.

Tried this bed for over 3 weeks. Woke up the third day and my back was thrown out. I don't usually have back problems and this was so painful I could hardly move for days. I kept sleeping on the mattress thinking it was something else I had done. When on vacation for 3 days my back started feeling better, only to come back and sleep one night and throw it out again. It is impossible to get a hold of them by chat or email, so I had to call the phone number and leave my number for a call back which took a couple hours! Then they told me I have to try the mattress for 30 days which I was one to two days out before they could initiate my return. They told me also they feel like it takes longer for me to adjust even though it keeps throwing my back out. Total waste of time, effort, and money moving beds and furniture and lack of customer service. Not at all happy. I like firm beds but this is hard as a rock.

Mattress is fine but don't buy any other crap from them. Mattress is warrantied for life, their bed frames aren't. Mine broke after just under 4 years, welds straight up snapped at the head of the bed and I fell through in the middle of the night. If you want a mattress, theirs has been fine. If you want ANYTHING else, look anywhere else. If you wanna do a "One stop shop," I'd say do it elsewhere.

I bought the original mattress after a bestie took me on a beach getaway. I’ll start off by saying that I have a spinal cord stimulator in my back and have been thru so many mattresses! On this trip I noticed that I was waking up and not having to take my pain meds. So I had to look to see what mattress I was sleeping on. It was a Nectar! This is the best bed I have ever had! And it’s so nice to not wake up with back pain! I’ve also been able to sleep on my back which I haven’t done since my back surgery. I love this mattress and will NEVER get anything different! Thank you Nectar for giving me my life back and for pain free sleeping!

I would be cautious to purchase from Nectar. I bought 2 mattresses from them and didn't like them, they were too firm for me. So I decided to take them up on their 365 trial warranty. Instead of going through the process, they offered me a 2" mattress topper to see if that would help. I agreed and the order was placed. Two weeks later, nothing had been shipped so I contacted them again and told them to cancel everything and I wanted to donate my mattresses and get a refund. They offered me $150.00 as an apology if I would keep the mattresses. I said no thanks and so they processed the donation/refund procedures. I then went back to their site to order new mattresses that are softer. That was 10 days ago and they still haven't shipped.

I ordered a Nectar Premiere Hybrid on July 9th. Was told it would ship in 1-2 days. On EVERY email they sent. And still on their website... EXCEPT - it turns out they don't have a single Hybrid mattress of any kind in stock. NONE. The only reason I found this out is because i Called THEM on the 16th to ask when my mattress was being shipped...

This has been the worst customer service and experience ever with a company. This is the first time that I have ever wrote a bad review for a company. We ordered a bed and it was supposed to be here by Saturday at the latest. It is now the Thursday of the following week and we still do not have a bed. Nectar has had us on the phone and hold for hours and still no resolution and they don’t seem to care.

There are a ton of great reviews out there on Nectar mattresses so I thought I’d take advantage of the 4th of July deal especially since the website says it ships within 1-2 days and I just moved into a new house. It’s July 11th and still no confirmation that the order has shipped! Very misleading website imo.

I feel so bad that these people had such a hard time. We bought our California king mattress when they first came out. We were on back order for a couple months. Because we waited so long, they gave us a nice discount lifetime warranty and accidental damage was part of it. We also received the pillows as well. A year after we got it, the threading started to unthread, weird, but we contacted customer support, submitted pics and description. They replaced it for us with no issues. We then ordered the frame and headboard. Unfortunately my husband ordered the wrong size, but we never tried to exchange it. We have had our mattress for 7 years with 1 use of the warranty. We still very much love our mattress and will be replacing the kids' beds with Nectar. I hope they continue my great customer service. I am a bit worried now that things have changed and it's been 7 years since our was purchased.

Extremely duplicitous company. I ordered the weighted blanket on "sale". Received completely different item from sister company with terrible reviews and much worse quality. They are still selling a discontinued item and just shipping a different item of worse quality, marketing it as a sale. Just finally got my refund almost a month later after jumping through several hoops and being told that the item that I received was the same thing as what I ordered, despite it being not remotely close. And yes, the item that has been completely discontinued is still being sold on their website for the same sale. Everyone who purchases it will be getting scammed the same way I just was.

I ordered my mattress directly from Nectar and received an email with an estimated ship date of May 24th - 25th. Included in my purchase was the white glove service. Despite their claims that they will keep you informed every step of the way, I received no further communication after May 25th. Since I wasn't getting any updates, I decided to call Nectar directly on June 10th. The woman that I spoke with said she was having trouble getting in touch with the local white glove service company, a company that contracts with Nectar that Nectar seems to have very little control or influence over. After being on the phone for +20 minutes, the customer service representative said she would call me back. I never got that return call so I decided to call again on June 12th. All the customer service representative's read from the same script. Apologize for the poor experience but having no real authority to resolve issues.

There's a saying in the advertising world. The big print giveth and the small print taketh away. This company is the epitome of that saying. Do not purchase a mattress from this company or any mattress retailer that sells a mattress from this company.

I have had my mattress for a couple years and it has sagged so bad in the middle. I have to get a new mattress. They do not honor their lifetime warranty. The worst scams of a company. I am a single person around 150 pounds and my mattress has sagged over 2 inches in the center. There is no way their reviews on the website are real.

My issue is customer service and warranty! My base stopped working and there is nobody to speak with except people who are not qualified other than to take your phone number! Reminds me of the cable company …you need to sit home and wait two days for a tech to return your call! I would never recommend their products as they have no tech support to call and their people who answer the phone need more training in the product and customer service fields! They say ten year warranty and now it’s broken one year after purchase and I was advised by the customer service representative that it’s only three years even though I bought the ten-year warranty! Beware of giving these people your money… there are far better companies that offer great customer service representatives in addition to standing behind their product…unlike Nectar!

First and foremost: when I asked customer service how to leave a review (because there is no option on their website) I was told to DM their Instagram account. They basically filter their reviews so customers only see the good ones. These people are crooks. Anyway…the mattress is actually comfortable, but everything else about this company and its products is horrendous. The bed frame I purchased is beautiful and aesthetically exactly what I was hoping for, but it arrived damaged and they forgot to send the actual frame, so I just received the headboard. I called them and they said they don’t know what happened but they would send the frame right away (in 5-7 business days, after I had already thrown away my old one). They sent the frame AND another headboard.

Would never recommend to anyone. Waited an extra long time for delivery only to have a broken queen base and the wrong size mattress (king size) delivered. Which was left at my house taking up space. Dealing with customer service was a process, hours on the phone and now I’m told there are no companies that will come pick up the items so it’s my responsibility to show proof that I’ve donated or brought these huge, heavy items to the dump before ill get a refund of my money. Meanwhile, this whole issue is their mistake. Missed a whole day of work to accommodate their very limited delivery options as well. Sleeping on the floor is less painful than dealing with Nectar.

Love my Nectar. Fast delivery and helpful customer service. We ordered a king size to replace an old worn out innerspring bed. Best decision I've made so far in 2024. I'm sleeping like never before. Waking up with more energy and sharpness.

I bought a mattress and a sheet set bundle few months ago. The mattress is great. However, the sheet is terrible to sleep in. The sheet started feeling scratchy and has little rough bumps (as in the picture below) that cause me discomfort as I’m so conscious of the rough bumps when I lay my body on it. It sucks because this wasn’t too long ago that I purchased the sheets and it wasn’t cheap. Now I have to spend more money and get better sheets elsewhere. Very disappointed. Would not recommend buying sheets from Nectar.

I am writing a review here because I cannot find anywhere on Nectar's website or my order confirmations to leave one. Firstly I will say, the buying delivering process was easy. We had no issues in that department. My review is mainly about the mattress itself. It's AWFUL. We got the Nectar Hybrid King Mattress. Based on all the reviews we thought this might be a good fit for us. My husband loves a firm bed, I like a soft, and this bed is rated a 5-6 firmness, so in between. Well, the bed is as hard as concrete. It was literally like sleeping on the floor. It was so so hard. Even my husband who loves a firm bed, couldn't sleep on it. We had the worst nights sleep waiting for the 30 day trial. I even called them several times begging them to take it back early.

My experience with Nectar has been so awful and I still haven’t receive bed my queen mattress and base. I’ve been 3 days now (almost a week and a half) to receive our products only to be told that it’s still going to be another day before FedEx delivers to our home. Thinking of just cancelling it all together and buying local would have been so much easier! Buyer beware! Nectar is not worth all the supposed hype of how heat they are!!!

I purchased the Nectar mattress about 3 years ago. The mattress is not as comfortable as a basic pillow-top bed. The quality of the mattress is poorly made, because it was manufactured in China. They forfeited quality to save a buck. The bed frames are poor quality as well. They creek and sound like it is going to fall apart. Every time I move it makes so much noise everyone can hear it throughout my home. The warranty on the mattress is a joke. They offer a 10 year warranty for $99.99 through a third-party vendor Mulberry. That is a scam.

I recently ordered and received a split king Nectar premier mattress set. I also added the sleep bundle because I wanted to have the mattress protectors. The sleep bundle arrived shortly after the mattresses. We opened the protector and the sheets and found that they were both too small. When placed on the mattresses the cover won't reach the edge of all four corners at the same time. During sleep both the sheet and protector come off.

Updated on 04/23/2024: 4/23/24 the saga of lousy customer service from Nectar continues. Contacted the Better Business Bureau and I'm not sure what they do for you. I just got the same response I've been getting. We sent the refund to your bank, they need to distribute it to you. How many ways can I tell them that the bank account is closed? And why do I have to do their job? If you are looking at these mattresses thinking you are doing yourself any favors I suggest you run far, far away from your computer and find a place to think about how much time you have to do other people's jobs if you decide you don't like the mattress or anything else you bought because returning anything is pure hell with these guys.

1st the delivery service refused to move my bed frame and mattress when they arrived (already pre-arranged and paid extra for). After me and family moved the old bed, Nectar delivered a queen sized frame with a king sized mattress. They took the mattress back and left me with a bed frame. I have no bed to sleep in and Nectar rep said they won't order a new bed for 2 days, then it will take 2-5 days more, she wasn't really sure. Meanwhile I slept on a cot next to the frame, terrible customer service. Offered me $60...Haha. I guess it's worth $10 a day to not have a bed. I wish I kept my old bed! Find a different company! Do not do business with Nectar, they lie and they don't really care to make things right if they already got paid.

Purchased in October of 2023, and didn't start using the mattress until a bit later. Mattress and frame ended up okay, but the sheets were terrible quality. Out of the box, they had factory defects and the corners were not sewn properly and the sheet fabric was not attached to the seam corners. After contacting customer support they said they provide zero warranty or return on opened products. How could you know the product was defective without opening it? Customer support was rude, which was shocking to me. Company is basically leaving me no choice but to consider a charge back with my bank on this one specific piece of the order, seeing as the product is damaged and Nectar refuses to exchange it. I'd advise against anyone looking to work with this company. Their warranty is misleading and borderline deceptive in their wording on their support of their products.

I ordered my mattress, paid in full and was contacted 2 weeks later, stating it would take another month for my mattress to arrive. Was offered just like mattress at the same price, bait and switch!! SMH.

I came to know of Nectar as a friend ordered a bed frame for his existing bed. It was very reasonably priced and somewhat stylish for the price. I needed two bedframes myself to complete an updating of my apartment. One came as expected and on time, within 10 days. The other one was a different story. I ordered the frame on October 30th. On November 7th I received a phone call that it would be delayed to the beginning of December and did I want to order another style of bedframe. I really liked the style I purchased and did not like any of their other styles so I agreed to wait until early December.

When you order from Nectar you see a message that says in stock, and that it will ship in 1-3 days. In reality, there is no telling when you will get your stuff. I ordered on the 27th of November, it's 12/9. Got the mattresses. The adjustable base was supposed to ship no later than December 3rd. When you contact them, they tell you it's 10 to 14 days. That's false advertisement. I could have went to Sleep Number. Smh. Buyer beware! Don't sell me a sleep dream and have me sleeping in the floor.

I ordered a mattress and adjustable base from Nectar. For some reason both were set to ship on different days. Received the mattress in a reasonable amount of time. The ship date has come and gone for the adjustable base. Upon calling Nectar I was hung up on twice and they do not respond to emails. Eventually, I was able to make contact with customer service who told me that the base would be sent out at some point in time in the future. But that it would probably be two weeks or more. So now I have a mattress in a large box taking up room that I cannot open or use until I get an adjustable base.

I ordered a queen size adjustable bed frame, mattress, and sleep bundle. I have to return the queen bed frame as it was broken, and a king mattress was delivered incorrectly instead of a queen size. Customer service insisted me to provide photos of the tags at the bottom of the bed frame and mattress. I have explained to her my parents are in their nineties, it is impossible for them to kneel or lift the bed frame or mattress to take photos at the bottom of the items as required.

Contacted Nectar Sleep about in home delivery and old mattress removal. The website advertises in home delivery and removal of old mattress. The website does not offer an option when making a purchase online!!! They want you to call them or chat and give them your cart number and they can add it to your cart!!! REALLY I chatted and spoke to 3 different customer service reps as well as one supervisor!!! Their website has no info on the specifics as to what is included in the service other than FAQ. The one rep told me that they would not remove box springs only old mattress!!!

The purchase of the mattress to Nectar was decent experience, and it arrived as promised. When I put it on the bed it was softer than a bag of cotton candy. I couldn't move--I would only sink in. Once I got on the mattress, the only thing I could do was roll my body to move somewhere else. I spent the first night on it and woke up in incredible pain everywhere. I contacted them and they said just give it a little bit of time. Reluctantly, I spent another night on there. I couldn't even get out of bed because even sitting on the edge of the mattress I was so low that I was sitting basically my ankle height, and then couldn't stand up. I contacted them again. I said this was sheer torture for me. I couldn't get out of the bed and I couldn't move on it and they told me that

Customer service did reach out, and worked to help get this resolved - significantly friendlier than initial agent I'd spoken with, and handled the issue within a day. I appreciate the effort made to address the concerns.

I can't WAIT to get in to my bed every night! Yeah, Nectar did that! From the very first night I have gotten the best sleep of my life! Thank you Nectar for giving me back a great night's sleep with no back pain in the morning!

Nectar adjustable bed frame remote broke. There was something sliding around inside of it. We threw it in the trash as it was a safety hazard at that point, something inside of it could pose a choking hazard to our small children. We then sent Nectar an email letting them know it had broken and we needed to get a replacement. They refused to help us get a replacement, claiming that because we threw the remote away, they could not process a warranty claim for a new remote. We said, "Okay, well, we could just purchase a remote then, instead of going through warranty." They told us the replacement remotes were for warranty purposes only.

If you are shopping for a new mattress, which I assume you are, don't buy it from Nectar. The mattress itself is alright--not worth the price they charge however. The sides will sag when you sit on them, the smell is faint but doesn't vanish and the mattress itself certainly is an improvement to my previous mattress but not spectacular. However, it is the customer service that is beyond reproach. In California, all vendors who sell mattresses in this state are legally required to automatically arrange a free pickup of your old mattress.

Prior to purchasing my mattress their customer service was fine but as soon as the purchase was made their customer service went down the tubes. I bought the extended warranty, which is through a different company, and when I received the warranty info it was for a different mattress than what I had bought. The warranty company (Extend) could not help me change this info and referred me back to Nectar. I spent nearly an hour trying to get someone to assist me and when I finally got someone on the phone she was rude and condescending, as though I had done something to cause this inconvenience. She ended the call saying she would have to get in touch with Extend to update the info and would follow-up with me when this was complete.

Beware of their return policies. They focus so much on conversion of their website, that it’s almost impossible to find the fine print on returns? 365-days? Sure, only on the mattress. They’ll even ask you if you used their frame for proper use of the mattress. Super misleading. The dang thing is horribly uncomfortable too. Never, ever would I recommend Nectar to another human.

Had this mattress for a few months and had horrible back pain... Thought it was because I was getting older, recently switched out for a new bed and all my pain is gone within a week. They do not stand by their 365-day trial as I've only had it for 8 months and told me there is nothing they can do because I bought it from their supplier. (Menards) looks like I'll have to talk to corporate Menards and tell them to stop carrying this brand. It's all just a scam, stay as far away as possible.

Updated on 08/31/2023: I am now 2 Full Weeks past the original estimated time of delivery for my $4,000 dollar bed. Nobody on Nectar's Website or Nectar's Call Center can determine when I will receive my purchase. I made this purchase back in July and now it is almost September and not a single individual at Nectar is able to tell me when I should expect my purchase.

My wife ordered the above mattress on July 4th and today's date is August 15th, 2023. Called every day and they still have no answer or given multiple answers as to why we don’t have the mattress. This is a very dishonest company and because of the price point we have no other choice but to wait. It’s going on 1.5 months and we still have nothing and already began to make payments. We have the white glove service where deliver set up and remove old bedding because we’re handicapped.

My mattress was meant to arrive by last Thursday (5 days ago), and has still not arrived. I've been sleeping on the floor and contacting Nectar at 1-3 times everyday since Thursday. Every day, they tell me that I have to "wait for FedEx to respond to them" about my order. There was no other information given, nor any way for me to contact FedEx. The Case ID they gave me repeatedly did not work. They refused to allow me to refund and redo the order. Instead, they made me wait indefinitely, without the money to buy a new mattress.

If you’re planning on purchasing a Nectar I suggest checking out Reddit. Real reviews from real people. I am not sure if nectar paid for reviews or how it got such high ratings on a lot of sites. Conveniently a lot of sites I go to and try to write a review it will no longer allow. I bought because of the stellar reviews and kept despite the discomfort because I thought it had to have been me or something I was doing. There’s no way a mattress this highly rated could cause such pain. I literally spend the money on THREE different bases / bed frames hoping it was the support from one of those. Including the nectar adjustable base. I’ve never had such pain in my life. I wake up with severe back and neck pain like I’ve never experienced before. Convinced it couldn’t be a mattress this highly rated, I made multiple trips to the chiropractor. Even saw my ortho and had imaging scans thinking something was wrong. The only thing wrong was this mattress.

I contacted the company and initially they said that they would be unable to help me. After writing a review in Consumer Affairs they responded and eventually issued a refund. I’m glad to see they stepped up to the plate with some customer service, and stood behind their product.

Don't do it! Run the other way. I have moved to the floor because it is more comfortable. I am just awaiting the 40 days so I can return it. It is as hard as a rock. Cheap motels have better beds than this one.

While the mattress itself is adequate, our customer service experience was horrible. After purchase of a new mattress, a Nectar representative reached out to offer us an opportunity to take advantage of a sale they had going on which would upgrade our mattress quality at no extra cost. We naturally accepted. It was only after we received that mattress that we were not only charged the full amount, but they didn’t even apply the sale that they had reached out to us about. This ended up costing us an extra $300. When we reached out to the company, they ignored us. There are countless examples of this company doing similar things to unsuspecting customers. Do not purchase their products. They are a dishonest company.

I wish I would have read real reviews from other sites before purchasing this mattress. All their reviews on their site were really high and after my experience there's nowhere to write a review on their site. Bad company with false promises. I purchased this mattress 7 years ago. Just like all the other reviews, the mattress is really firm and we assumed over time it would soften up. After 365 days, their no hassle return which also is not true, we noticed the bed is extremely hot to sleep in. We were sweating every night and we adapted to this by purchasing fans we ran all night long.

I bought a Nectar mattress and sheet set 4 years ago. The fitted sheet ripped, so I bought a new set since I loved how soft they were. The new sheets arrived and they are nothing like the original ones I bought. They're scratchy, stiff, and super thin. I tried to give them a wash to soften them up, but that didn't help at all and now I can't return them. Since I can't write a review on their website, I thought I'd write one here to warn people not to waste $120 on a worthless set of sheets like I unfortunately did.

Ordered a mattress on Nov 30, with a ship date of Dec 27-Jan 4. Received a call from Nectar asking if I was ready to receive the order on December 23. Jan 5 I received an email telling me that to watch for an email about when it would ship. Ended up canceling the order after an hour on the phone with no answers. We will see if I get my money back. But I do not recommend ordering from this company.

We purchased the Premium Copper Hybrid mattress for my wife post surgery based on the test runs and information and provided by The salesman at Becker Furniture World in MN. It stayed rock hard after months when they said it would soften. Nectar will not replace, Becker says it has to go thru Nectar regarding the 365 day return policy and both companies refuse to help and just point at each other. Even after I said I would pay shipping and any difference in cost. Neither Company is willing to do anything to help us out. Nectar says we are not their customers due to buying it from their distributor. So we are out 2000 dollars and have a Mattress she cannot sleep on. Terrible customer service and the mattress is as hard as a rock!

We received a brand new mattress, we unwrapped it and one will not inflate for 3 days. I called the warranty department, they gave me the runaround and they will not warranty their mattress, be aware, it is not true when they claim that they have a life time warranty, I had the mattress for 3 Days and they did want to even work with me. I don't recommend this mattress!

Probably the most comfortable bed I've ever owned. Bought the mattress on a Tuesday, it was delivered on Thursday. I got a split king with an adjustable base Because the wife needs a higher sleep position than I do. That Thursday when I got home from work, I took a nap. I was out in less than 15 minutes. First night she tried the 0 gravity and she said there was no pain in her lower back at all.

$150 down the drain for a sheet set. Ordered the sateen queen/full and hate these sheets for several reasons - the feel is not soft and is harsh against the skin. The fit of the sheets is off - they are huge on my full bed and offer no way to tailor. They slide around as I move in bed. Same with the pillow cases - they do not stay put! Therefore craftsmanship, attention to detail are not there. They do not keep me cool as advertised. I have not even had them 90 days and have made every effort to make these sheets work. I finally reached out to Nectar and they offered me a $30 credit. Thanks guys! Just goes to show what a scam company this is with all their fake reviews on their site - I just wrote an honest one and I bet they don't post. For this money, the above issues are not acceptable.

I purchased a queen size adjustable bed frame. It is too complicated for me to put together. I reached out to Nectar who said that due to the pandemic they won't be able to send someone out to put it together. They referred me to a third party. So they do not service what they sell. I will not be doing business with them in the future.

I have never been more disgusted with a company. My 3 month old bed developed mold on the UNDERSIDE of the mattress. It is on a platform frame that consists of metal bars covered in thick canvas. There is a massive spot of mold that is approximately two feet long and a foot wide. The company refuses to offer me any sort of compensation whether it is a refund or a replacement. I was told this is an environmental change and not under warranty. The only help I was offered was being told to try placing the bed in the sun to try to kill the mold. Again, this is a brand new bed and the mold is located on the underside so I am having difficulty understanding how this could be due to something I did, along with the fact that there is no other furniture in my home that has any mold. Absolutely avoid these beds at all costs, unless you want to waste $850 dollars like I did, and put your health in jeopardy.

This mattress is totally out of balance from day one. I thought it would work out the different levels after time. I was wrong. I can barely roll over on this mattress because the left side is so much firmer than the left. It has zero support on the edges of the bed. It will not stay put on the box Springs for even one night. I have contacted the company for some resolution but have no success. They say they have a 365 warranty but they have blocked me every time. They wanted me to send pictures of the mattress with weights on different sides which I did and never got a response. I want my money back now!

Don't believe the 365 night trial. I tried to return this piece of crap (after 6 months) and I was given the runaround. I wake with back pain EVERYDAY. I haven't had a good night's sleep in over a year. So today I get to go shopping for a new mattress.

UPDATED 1/27/2022: I recently purchased a Nectar mattress in a box and my decision was based on many positive reviews online. It was the worse decision ever, ended up with back pain, sleepless nights and above all, a company who gives you run-around instead of looking into a poor quality product and fix the issue. My word of advice is, don't even consider purchasing one. BTW, not sure if you read recently online that a company was forcing their employees to leave positive feedback online or else. Educate yourself and be aware.

Ordered king mattress and bed frame same day. Mattress came 2 days before frame. Nectar recommends that mattress not expand on a floor so waited until bed frame arrived. Opened plastic wrapper around mattress, opened in a curled position, not flat. After 72 hours expanded into a curled mattress with curled end not fully expanded and misshapen, and mattress itself is misshapen with foam top not fully in line with rest of mattress.

They won't do the return process till 30 days passes after receiving it! They don't connect you to any supervisor or give any names! It's a scam company! We have no mattress to sleep on and have sent 17 emails to them with no resolution and no refund.

Difficult to get a refund if you're not happy with the product. TWO months of emails. Mold surfaced in the product they sent after a week. Bed is not comfortable - not stable all around and you will feel off balanced. Definitely would NOT recommend this business.

I can't believe all the 1 stars on this site. I tried many different mattresses at furniture stores before purchasing online. I chose it, because it was more comfortable than most of the 2 and 3 thousand dollar mattresses I tried. Anyone who buys something without trying first is foolish. My buying experience was amazing. I ordered it on Saturday, and it arrived on Thursday. They were in contact with me the entire time. This is the most comfortable mattress I have ever slept on. I sleep through the night and wake up pain free for the first time in years. The Serenity sleep bundle is also amazing. I would gladly pay $399, if it did not come free with my purchase. Some people are never satisfied, but I love my Nectar.

I placed an order for a new mattress on 6/15/21. As of this morning (7/21/21), my mattress was still in a "Ready to Go" status on the tracking website they provide (it's been this way for over a week). Even though I have emails and transcripts from support chat saying it would ship 7/20-7/21. Spoke to a different person later on to find out this is not true, that internally they are still processing my mattress. I ended up cancelling and hopefully getting all of my money back. This experience has been awful, different answers from different people within minutes of talking. This just simply is not service I am ok with. If someone is willing to wait an unspecified amount of time for something costing upwards of $1000 be my guest.

If your time and money is important to you, stay away from this company! I ordered a mattress from them after checking with their specialists numerous times on shipping and receiving time frames. I never received my mattress. I never received a refund. All attempts with customer service to get a reliable answer on anything just results in getting the run around more and more. Can't speak to a supervisor. Can't get an honest answer. Eventually, I will go through the dispute process with my credit card company, but even they say Nectar is terrible to deal with! So I am probably out my money!

Very easy to turn. Not too tall for sheets. Did add a 1.5 inch fiberfill mattress pad.Very comfortable and light. Love the pillows that came with it. Will never go back to above brand mattresses. Bought it on sale at a regular mattress store versus online.

Best memory foam mattress for someone with a bad back. It's firm enough to properly support you, yet soft enough to feel like sleeping in the clouds. Truly love this mattress. I sleep soundly and wake feeling refreshed every day. I highly recommend.

Buyers beware! Do not order from Nectar. When you place your order they will promise you a short delivery time to get you to purchase the mattress. On 5/24/21 we were originally told our mattress would arrive by 6/11/2021. However a week after we placed the order we were told there was a delay and that our order would ship at the end of June. This is considered bait and switch, luring customers in with the promise of fast delivery times only to turn around and say “oops we have a delay.” Customer service said she didn’t know why I was quoted a delivery date of 6/11/21 as it usually takes 21 days for the supplier to fulfill the order then an additional 5 to 10 business days for delivery... this is **, luring your customers in with fast shipping times and not following through is **. Bait & switch is an illegal business practice... so don’t be like me, go find another mattress company.

Ordered and received the mattress in 2017. Arrived in great shape, easy to roll it out. Over the years we have noticed that the mattress is prone to feeling hot. It’s an unwelcome nuisance. No way to fix it. Would buy another composite mattress, but not until I’m assured that the new mattress has cooling agents built into it.

The company was great to work with. The buying process was easy. Email communication was straightforward and clear. We ended up returning it, and even that was hassle-free. They set up everything, and a guy came to the house and picked it up. The refund was issued within an hour of the pickup. I wish more companies operated like these guys do.

Purchased mattress at local furniture store. Disappointed as I had heard such great things from others. With back problems, I gave up sleeping on it after 5 nights and moved to guest room—I could hardly walk of the mornings! Husband and I found it to be hot. Although Nectar says keep the mattress 30 nights before returning, the furniture company picked it up in 2 weeks and a refund was prompt. Mattress gets 1 star.

A great mattress. It's shipped to you in a small box. And when you open the box and take it out after 24 hours it is fully expanded to a full mattress. The most comfortable mattress I ever experienced.

I love it! I feel better and it was very easy! Good things come to those who wait! It took a while to arrive but worth it! The adjustable base is amazing! Upgrade for a perfect night's sleep! My cats have not left it since it arrived!

DO NOT BUY!!! I purchased a Nectar mattress in April of 2020, because my bed was hurting my back. The mattress was god for about 8 months until it started sinking and causing me back pain. I initiated my return request before the end of my trial period. They said that my mattress was in excellent condition, and offered me a mattress topper. I declined. They then offered to pay me $149 to keep it, and asked if I wanted to try one of their other mattresses. After reading the reviews, I decided not to try another one of their products.

This has to be the worst service experience I have ever experienced with any company. Honestly, Genevieve was probably the best part of this catastrophe. After ordering a replacement remote control for an adjustable bed frame, which seemed so wonderfully effortless upfront, it was decided by Nectar that an entire adjustable base was shipped instead. This seemingly generous offer to replace the whole unit resulted in much of my time wasted over the course of 6 weeks, extreme frustration, and now the hassle of having to dispose of the existing base, which is in mint condition.

I finally got my refund. Customer service is slow, but I did get my money. It's a shame, really. The mattress I ordered looked perfect for what I wanted it for. I have a King now, but wanted smaller.

While Nectar has a website full of 5 star reviews (they bury the 1 and 2 star ones and you have to search for them) this company proudly touts shipping of 3-5 business days. The reality is they take your money and then you never get your items. I'm coming up on 3 weeks and still no mattress. I have called, online chatted, and emailed to no avail. They keep pushing out the delivery date and I am now being told maybe I'll get the order in the next 3 weeks. Dig into the internet for reviews beyond their website and you will hear that their lower prices come with a hitch.....You have to wait a long time to ever see your order. I asked for a refund.

Ordered my mattress on the 23 of March and have not received it yet!! I have been in contact with the company and they have given me nothing but excuses. They basically don't know when my mattress is going to be here. I was guaranteed that it would be here on the 12. I contacted them to see what's up and its still sitting in the warehouse and FedEx hasn't showed up because they are having major delays across the USA.. It's funny. I use FedEx regularly and haven't had any issues. I just want what I ordered. If they are having such issues then why are they selling these mattresses.

Recently I purchased a Nectar mattress. One of the influences on buying a bed in a box was their 365 day warranty. My happiness is important to them. Ha! I decided against keeping the mattress and purchased a conventional mattress and box spring set instead. When I contacted the company to return the Nectar mattress they told me because the box has not been open within 90 days of getting the mattress it voided out the warranty (My home was under renovation during this time).

I really did not want to give ANY STARS - This is the absolute WORSE MATTRESS in the world! It is EXTREMELY HARD, NOT COOLING and impossible to turn over or even move without fully waking! Do not be fooled by the gifts they offer or the ads - Honestly you will be more comfortable sleeping on a concrete floor! And, that "Bundle" gift they offer is of the cheapest quality - don't expect the items to last after a couple of washings. After trying to sleep on this mattress for only one week I am still in bodily pain all over and since I am a side sleeper my shoulders feel like I require a visit to an orthopedist.

I thought I would try out Nectar and felt safe ordering based on the 12 month return policy. First, they sent me two mattress and charged me for both (I ordered one). I had to call and get them to schedule a pick up of the second mattress that they accidentally delivered before they would remove the massive charge on my credit card. Well, fine, mistake happen. I did not like the mattress, it was far too soft/squishy and I really sank into it more than I needed, which lead to back issues. No problem, I thought, they have a stated 365 day return policy! I re-read the policy and made sure I was in full compliance. No damage, barely used, etc. So I applied for the return. This is where the problems began.

I ordered 2 Twin XL mattresses with foundations. The construction of these Nectar foundations is basically a side rail made of a very small piece of wood covered with fabric, the wood eventually snapped on both, causing the foundation to sink in the middle, and there is NO middle support. I requested a replacement and they sent me a replacement and it had a completely different construction, made of metal, and it had a middle support with a leg in the middle! I was pleased.

We had a house fire and lost everything. The first items we needed to replace were our beds. After research, three of the four of us bought Nectar beds. The beds themselves we like but it was a terrible experience from the beginning. Our beds arrived in several different packages on several different days. We could not even put one of them together for weeks because we did not have all the parts. Once we received them, the boxes were not marked and we had no idea which went with what bed. You have to connect all the wires yourself and the directions are terrible. Since the boxes and instructions were not marked, we initially installed the wrong motor on the wrong bed.

Nectar is an absolute snake oil company - DO NOT BUY ANYTHING FROM THEM. I placed an order on 12/27/2020 and was charged for the entire $800 in completion by 12/28. I have never had an experience where a company charges me first, and then sets a shipping date? I was trying to be gracious and understanding during the time of COVID, but I couldn’t overlook their disrespect and disregard for me as a customer and individual.

Ordered a dual-king mattress (i.e. two full XL) nearly a month before Christmas, as a Christmas present for my wife. The first mattress arrived within a week, and all was well. But oddly, they didn't send the second mattress. Order details said it would arrive by the 15th though, so I didn't sweat it. It's now the 16th, the mattress hasn't arrived, and order details now don't give a date. I just had a chat with customer support and was told "we don't know when the mattress will arrive" and they can no longer guarantee that it will arrive before Christmas. When I asked for a refund, they said I had to have the mattress for 30 days before I could return it!! And that there's nothing they can (or will) do about it.

We did a lot of research and decided on Nectar ultimately due to their 365 day try it out policy. It assured us that even if we didn't get to go try it in a store first we could return for a full refund and try another mattress. Unfortunately it was all a lie! We tried this mattress for 5 months. In that time, my hips hurt constantly and we tried to put a mattress topper on to see if that was the issue. It helped my hips, but then it was extreme effort to try to get out of bed. Ultimately we decided, it wasn't worth keeping a mattress we had to purchase a topper for and it wasn't worth the money we spent on the mattress when it hurt to sleep on it. We started the return process on their website.

Very bad product and worst company service to deal with. I purchased a King size mattress that came defective, half of it didn't have foam inside, contacted them and had to submit pictures. Every time a new person was responding to my emails, absolutely ridiculous, after all been said according to their policy I have to keep it for 30 days, what a joke, don't make a mistake I made. Don't buy from them, China business.

After the fitted sheet ripped within a month and the pillowcase openings bunched badly enough to be unusable, I posted a negative review on the Nectar website. I received an automated receipt message (followed by a customer service email that clearly did not come from someone who had read the review). The following day, 6 more 5-star reviews were posted on the website... No sight of my negative review. Customers are being misled.

It took several weeks to receive the mattress purchased directly from Nectar. I spent several hundred dollars buying topper for this mattress and ultimately decided to return it after 4 months of sleeping on it. The mattress is not good for pressure points and I would sweat at night because the mattress would heat up significantly. When I contacted them, they tried to tell me that they would refund $125 and I could keep the mattress. I told them I wanted a full refund and to stop playing the selling game. I was told that Sharetown would contact me to arrange to pick up the mattress. After over a week, I finally heard from them and they said they didn't have anyone who could pick it up. They wanted me to donate it but no one is taking mattress donations, then they wanted me to throw it out after slashing the mattress. In Vermont, it costs $50-$75 to dispose of a mattress.

This company makes promises which are all out lies. They may in fact have a decent product but for this consumer the experience has been minus 5 stars. Customer service exists of a bunch of liars who won't give you accurate info. After 20 business days my mattress hasn't been shipped and there is no telling from the idiots if or when it will be (it was promised to ship within 5-10 business days). I can not get a straight answer. The only thing I can get is it's ok for me to make concessions but not them....OH YES THEY'VE HAD MY MONEY FOR ALMOST A MONTH. Laughingly they offered $150 off the original price from inconvenience, not good enough. Do better or take your mattress and strategically place it. OBTW my old mattress went 2 weeks ago. About the time my Nectar should have arrived.

I purchased a mattress and was informed that it would ship between 5-10 days. After three weeks, I had still not received the mattress, and the delivery date kept getting pushed back. I cancelled the order and was told that I would receive a confirmation email. It's been 5 days - still no email. I left a one-star review - to which the company responded with their standard "someone will contact you..." Of course, no-one did - and my rating was later deleted. Save yourselves the headache and runaround - go to a company with better customer service than this.

So 2 yrs ago I needed a new bed & after a lot of research I went with Nectar. BIG MISTAKE! It was supposed to be on sale but after doing their financing it cost around $1200. Not the biggest complaint though. They give a 365 day warranty because they know that their mattress won't last much longer than that! Foam broke down shortly after the year mark & created "ruts" for lack of better word. There is a dip where both me & my boyfriend sleep which created a lump in the middle! I turned it regularly trying to avoid that but to no avail. It has become so soft that I can no longer sleep on it due to severe back pain! I've had it barely 2 yrs. Definitely NOT worth the money! I never had an option to review on their site which leads me to believe they pay for good reviews.

I ordered the Nectar mattress after a significant amount of research. At the time, they were offering $399 worth of additional "luxury" items to go with it - 2 pillows, an all-cotton luxury sheet set and mattress protector. I received the mattress and pillows together in reasonable time. It took forever to get the mattress protector and sheet set. When they finally arrived, they were cheap polyester that I could pay next to nothing for. When I contact customer service (there's no one to call, so just over email), I was repeatedly told "not to worry" and that they are "excellent" products. They are far from excellent - I would never use them...and they refuse to put me in touch with a supervisor or send me the original products advertised. I have the images and details in my email of what were promised. That's the least they should deliver. I feel duped and the whole experience has left me looking to cancel and return the entire purchase - despite the mattress being decent.

The ordering process was fairly smooth and straightforward. Delivery arrived on time too. However, this mattress is not great for my back and so, within the first few weeks, I decided to return the mattress, as per the 365 day return policy. I appreciate the current challenges Covid brings, but currently, Nectar are unable to advise on when their mattress will even be collected and my money refunded. This is over 8 weeks of asking for advice on their collection process and all I continue hearing is that Nectar are well within the Ts and Cs of their contract. Far from helpful and has completely removed any positivity which may have existed, slim as that is. I would avoid using Nectar if there is the slightest incline you might return this product.

The fact of their return is AFTER 30 days, if they even honor that. Horrible service and VERY misleading terms. The quality of the products are not as described. The products have odors and the sheets are 100% polyester, not cooling like advised. The mattresses are firm not as described. I have never dealt with a company that states I have to wait before returning an item. This whole process has been a nightmare and I highly do not suggest buying any of their products. Prior to purchasing I contacted their customer service and was advised I could return my products for a full refund at any time no charge to me. This is NOT true. I want to support made in the USA companies but this is completely a scam.

On August 11, 2020 I order a Nectar lush mattress with the adjustable bed frame and 2 king sized lush pillows. I received the bed frame on August 13th, however there was a manufacturer defect with a part that prevent the installation of the frame. On August 13th, I sent pictures are requested regarding the part and was assured that my replacement part would be send immediately.

I ordered a mattress through one of their promotions on August 25th. By September 12th the mattress had still not shipped. They could not provide even an estimated ship date. They blamed their system and Covid. I asked to cancel the order that way I could purchase from a local mattress store. They can't cancel the order even though it hasn't shipped. They can't refund me. They can't do anything but tell me there are many parts involved in shipping items. HELLO, I understand that! DO NOT BUY a mattress from them. They are not reliable and their policies are terrible.

Would not recommend Nectar products to anyone. Ordered bed and recommended Nectar frame/foundation on 4/25/20. Paid $400 just for the mattress foundation. One person sleeps in this bed. On 4/30/20, informed that the order was delayed. We first received our order in mid May, 2020. Ordered received but on August 12, 2020, the center bar of the foundation was cracked and a twist appeared to the whole foundation. On August 13, 2020, the Nectar was notified, sent them pictures and was informed via e-mail that a replacement would be sent....Nearly 4 weeks later and several emails asking when I would hear back from them, one bare centerpiece was sent.

I could leave 0 star if I can. After I have the mattress for over 45 days. I called them. Ask for return. It took 60 days to get approval. Then we have to donate to non-profit organization. But due to the COVID 19. None of the organization accept the donation. Really drive me nut. No help from Nectar at all. Don't even think to try this mattress. Don't waste your money and time.

On your website. Nectar Sleep still states you receive 399.00 worth of merchandise with order of bed. If you look at the BBB website and other customer reviews. You will see complaints of customers stating they didn't get all items ordered. Which is my complaint. The mattress pad they showed with my order. Is not what I received. Instead I received a thin plastic waterproof COVER. Which is not a mattress pad. Which I could have bought for 20.00 at Kohl's. I will never use. The sheets were probably 40.00 and the two pillows were probably 20.00. And for some reason my neck doesn't like the pillows. So the 399.00 accessories advertised on your website if you buy a Nectar Sleep mattress is a sham.

I'm posting this to make sure nobody I know makes the same mistake we made. We just purchased a Nectar mattress after doing tons of research and trying to find the correct one that would suit us. We were drawn to the Nectar because they BOLDLY offer a 365 night trial and state that the mattress can be returned easily. During the first night Chris woke up with severe back pain. He could barely stand up and had to roll out of bed. The mattress is way softer than they made it seem on their website and it caused his already bad back to hurt badly. We had to swap out the Nectar for our old mattress in the middle of the night. The Nectar is now sitting in the middle of the living room. We thought we could just email the company to return the mattress as it states online. EXCEPT, they make you keep the mattress for 30 days before they'll "initiate a return."

My boyfriend and I purchased a (2) nightstands and bed frame. It was a little delayed with shipping because of Covid, no problems. When one of the nightstands arrived it had a chip out of it and the drawer sits on an angle and therefore has problems closing. Additionally, the bed frame was chipped and scratched all over - not something we were willing to pay close to $400 for. Nectar customer service assisted us in shipping out replacements (their email customer service system is SLOW so be warned). The replacements arrived really quickly which was nice, but this nightstand was in even worse condition. The nightstand was completely smashed on top, the top piece had become disconnected and it was not in any state to be used. Feeling frustrated we requested a refund.

Be forewarned! Do not purchase from Nectar the mattress company. I ordered a mattress that has yet to be shipped and they are blaming it on delays from FED EX. Initially I received an email telling me it would be 7-14 day delay. When I received my actual email the ship date said July 25 - Aug 1st. Even after August 1st I've had no email updates from Nectar. Last week I chatted with the company while they gave me the excuses about FED EX delays. They told me I'd get an email update on Monday which I did that said exactly the same thing. So today I go to cancel my order altogether and all I get are excuses. Now they claim they can't cancel the shipping label until it is returned to their warehouse. Funny, on my chat session they told me it was still at the warehouse!

As many others have mentioned, I purchased a Queen mattress during the 4th of July sale. Advertised with the Mattress was a Nectar bed sheet set valued at $150, and a Mattress Cover valued at $99. I ended up receiving a ComfortLab bed sheet set which goes in retail for $32. Absolutely ridiculous that they'd make this substitution without informing anyone, and just expect people to be okay with it. Although the Mattress is fine, I would recommend steering clear from Nectar, as their deals are incredibly deceptive, and will likely have you pay more than what Mattress costs with false promises of expensive add ons.

I purchased the Nectar Mattress during their 4th of July promotion in 2020. The promotion was for free Nectar pillows, a Nectar mattress protector, and the Nectar bed sheets. Their promotion explicitly has a picture of the Nectar items on their site and explicitly state the value of the items (the sheets are worth 150 since the Nectar bedding retails for 150 on their site). A month and a half later, I receive the sheets in the mail but they are a 40 dollar sheet set (it is this one: **) I contact Nectar and they acknowledge that the sheets they sent me are $40 and offer to refund me $40. The reps state that this refund is not equal to the value promised. "Dean. If I can only provide the equal value of the sheets that was promised, I would've done so. However, there's a scope I can only reach."

I purchased the Nectar Queen mattress during a promotion offered over July 4th weekend. The Queen mattress, 2 Nectar pillows, mattress protector and luxury sheet set for $799. The pillows, protector and sheets were advertised as a $399 value, and if you look at those items on their website, it adds up. Pillows are $75 each (x2), sheets are $150 and protector is $99. I received the mattress with only a slight delay. The pillows were included. However, the mattress protector and sheets that were sent were garbage and not from Nectar, even though my order clearly reflected the mattress protector as a Nectar mattress protector valued at $99. And "luxury" sheets valued at $150.

I ordered a Twin bed, the "deal," with 2 pillows and a mattress cover and sheets. As you see in many other reviews, delayed immediately. My friends loved their Nectar so I went for it, although, felt the price was very high. The mattress cover came in 3 weeks. The bed and pillows finally arrived after 4 weeks. I have yet to receive the sheets. Each time I reach out the reply is "be patient." At one point they said "at least you have a mattress cover." Very disappointed in customer service. I have now requested a refund. The bed itself is okay. I do not know if similar companies (Purple etc.) are better but I can say Nectar is not customer friendly.

I really love this bed, super comfy. It molds to your body. I don’t move around with this mattress, I have little back pain. The mattress keeps my body cool. This is the best mattress I’ve ever owned.

I still after 10 weeks still do not have one adjustable base. Customer service is only through email, each email answered by a different person. They keep blaming shipping on pandemic but older reviews consistently reveal same delays. We will most likely return mattresses as way too soft.

I feel very luxurious when I Sleep on my mat. It is a type of comfort zone for me. To get relaxed, there is no better option than this. What matters is the material they are using for the mat. In any season, you will not get a chance to complain about it. It's quality never degrades as time passes away. Due to smooth texture, you can experience the feeling of sleeping on a lawn. This product is very high quality product and I recommend to you.

Zero stars! Do not recommend! Their warehouse is overseas. They are manufactured in China and the frame and headboard that I purchase through them had bed bugs! I live in a brand new home. When I moved into the home I brought no old furniture with me. The only piece of furniture was the Nectar Mattress and bedframe. In the back of the headboard, there is a zipper and within that zipper bugs and eggs were living in there. Don’t check your mattress and bedframe, don’t take the risk and do not buy this product. Very poor customer service and their warehouse must be infested with BUGS!

First let me say I'm a very patient person, and I did a lot of searching on these beds before I ordered. I needed a new bed because my current one was sinking, causing muscle tears in my back every day. Everything looked ok, even the YT reviews and other sites had high praise. However, this is all a false face to hook you into their hands.

Ordered Nectar 2 months ago and kept getting the run-around with our mattress. We ordered one for our son AFTER we ordered ours and his came a week later. Customer service was horrible and we cancelled. They could never give us a straight answer as to where exactly our mattress was or how much longer it would be. Even a supervisor couldn’t help us out and just told us “give it 2-3 more weeks”. Now we are in the process of trying to get a refund and it’s been such a long process. I would never recommend this company to anyone!

I was a little skeptical of ordering a mattress rolled up in a box. The reviews, free shipping, extra foam pillows And interest free financing for 6 months was hard to beat. This mattress is wonderful, maybe the best I have ever had! It opened up great. No out gas odor and is heaven to sleep on. Foam mattresses can be hot in summer and cold in winter and in NV, that is a problem. The Nectar is neither of those, it is always the right temperature. It's hard to describe how awesome this mattress is, but if you have any back problems you have got to try it for yourself!! I couldn't be happier with my purchase.

Their delivery service is awful and they make many excuses. I waited 2 months for mine (that’s with me contacting them over 4 times). They promise (until they get your money) and under deliver. Expect to wait a very long time.

I purchased two mattresses that came with free sheets, pillows and mattress protectors. The price was good and reviews great. After the purchase was completed I found out there would be a three to four week delay in shipping which was unacceptable to me so I I attempted to cancel my order. Since there is no phone number it has to be by email. A few days go by and no answer. Then I get an email that says they are about to ship one of the mattresses. I emailed again stating I’m canceling my order and don’t want the mattress.

I purchased 2 Twin XL bed foundations and mattresses because of reviews and "easy Returns". Well the beds did not work for my kids as they were literally falling off the sides. It was way too small and uncomfortable. I called to schedule refund and pick up ... of course it's not that easy. The bed foundations were initiated and approved to return, however, I am expected to find a charity and have the charity provide me with detailed specific receipt in which I have to provide to them within 30 days. (COVID time almost impossible)..before they will refund my money! As for the mattresses they will not even consider refund until 30 days have passed, as if my sons will shrink and miraculously fit on their mattress. So I have to go through this entire cumbersome, inefficient, inconvenient process. This is NOT what I was sold! Do not believe their advertisements. Beware of this company. GT

This mattress is extremely soft. My wife, who is average/small size literally sinks to the floor or bed frame. It feels really cheap. We purchased it because we were enticed by the free pillows, mattress protector and sheets during a sale weekend. We literally can’t sleep on it. Would find a better mattress in the used furniture section on Craigslist. Please avoid. Finally, the return policy can only be initiated 30 days after purchase. We knew we didn’t want it after 5 minutes.

I gave Nectar a neutral 3 stars because my experience with them is limited to one underwhelming interaction with a Nectar customer service representative. I was hoping to take advantage of a great sale that Nectar was having and to replace our current Helix mattress that we don't love. I had seen that they offer Katapult (formerly Zibby) financing which I use and have had a good experience with overall. After not being able to find the option anywhere on their site, I sent an email to their customer service department asking if they still work with Katapult. I was told that they do, but to get to the option I would need to apply for, and be denied, Affirm financing.

I wanted to purchase this mattress, but I changed my mind. Their system somehow recorded my purchase, twice. I have the chat that says they cancelled the first order. However, I have the credit extended to me - twice. I am now on the line to pay for a mattress delivered to my home. I returned the mattress. They credited the first order. But they have not credited the second order. And I am still awaiting credit for my first payment that I made to Affirm, the company who extends credit to the consumers.

I have had the worst experience with Nectar. First, we purchase a king size bed with foundation and free gifts. We knew there were delays, but we would have never expected to wait over 6 weeks to even receive the first shipment notification. Then, once we finally get the mattress and the foundation, we realized the latter was the wrong size (queen instead of king).

Nectar Mattress Shipping Disaster!! Anyone else been waiting months for their Nectar Mattress?! With the same generic email response, “it’s on the truck waiting for UPS to get it.” I have never waiting so long for a product. Funny thing, when you place the order they say it will ship within 7-10 days. If I hadn’t already waited 2 months I would cancel and dispute the CC charge. And the lack of follow up is horrible! I serious have doubts it will ever show up.

I should have come here before purchasing a Nectar Mattress and Frame. All the single stars/ratings merely exemplify exactly what I have been experiencing for the past 3 weeks. They may have wonderful products but their Customer Service is non-existent and trying to get an answer is a joke. Everyone who has written in with poor communication issues, shipping issues, delay in shipping issues has simply expressed everything I have experienced.

I ordered a mattress and bed stand on June 30th, 2020, then canceled it the next day on July 1st. Order #**. After many, many emails and them letting me know it was canceled, I look at the website where I financed it through Nectar website and it still had me as financing it with no cancellation. Then I called this company 6 times. I was on hold minimum over one hour to two hours before I hung up. They refused to answer any more of my emails and then I tried to call again and finally got someone who does not understand English too well. He said he would get it canceled so if it was canceled the day after I ordered it, why is it still on order? Also got an email stating my bed foundation was canceled and they were able to stop that part of it and I was being credited on my credit card $246.91. I never put anything on my credit card.

I ordered a complete bed set from this company. After 3 weeks I finally got my mattress. I've been trying to contact them by phone and email. Cannot even get a real person on the phone to talk to and the automated email says the same thing. Foundation went from being here on the 10th of July to the 15th and now the 21st. Nobody at this company will get back to me. I really would like to send the mattress back, cancel my order and go somewhere else. I cannot get in touch with any human there. The worst experience in buying a complete bed set.

Mattress is amazing. Customer service is impossible. Several email and calls later I'm waiting on a refund for the foundation for 8 weeks now. Don't believe the shipping date until you see it move to the next facility. Free gifts never came.

I still haven’t received a reply to my multiple emails to complete the refund process through the Nectar customer service. This is going on 6 weeks already and I’m SO TIRED of this company’s continued negligence and horrible customer service. Do not buy from them!!! The return process is HELL! They make you jump through a million hoops to get your money back. I still haven’t gotten a refund in six weeks! Oh, and the free pillows, sheets, and mattress pad? If you want to return the mattress those are no longer free. They want you to pay $399 for them. Don’t buy from them unless you want to take a huge risk. This was one of the worst companies I’ve ever had to deal with. No one ever answers the phone or replies to any emails. Buy at your own risk!

Ordered our mattress one month ago. Multiple emails continuing to delay processing. Reached the most recent estimated ship window. Nothing. Radio silence. No mattress and now no answer to get refund or resolved.

Let me start by saying we are actually repeat customers. We love our Nectar mattress. We decided to upgrade to the split king adjustable base. On May 13, 2020 we placed our order. On May 15, 2020 we received the mattresses. To date (June 26, 2020) we have not received the base! We have contacted customer and each time they are blaming FedEx. Very poor customer service.

I placed on order for a king sized mattress on May 24th. They stated that there would be delays due to COVID, which was understandable. Received a tracking number May 29th but the item did not ship. The tracking numbers were monitored until June 8th, then I contacted Nectar via live chat for an update. I was told maybe next week the items will ship. Over that weekend I researched reviews and found out that this company is not as reputable as I thought.

For those who have bought, or who are interested in buying an online-mattress, you should be aware of a scam being perpetrated by Nectar Sleep that is as clever as it is devious and fraudulent. Nectar Sleep, as do all online mattress companies, offers a risk free trial period during which you can determine whether or not you like their mattresses. Their website advertises this as, "Our 100% Risk-Free 365-Night Home Trial".

I normally don’t post reviews but I’m hoping to help other people by posting my experience. We ordered a king mattress, frame & got the free items. After 30 days from order, mattress still had not shipped. We received sheets & mattress protector which were not Nectar brand but retailed for $30 on Amazon. They false advertise “luxury” items retailing for much higher value but ship out whatever they have on hand. The bed frame came but had damage. After countless phone calls & long hold times decided to cancel the mattress and take our business elsewhere. Please be careful in dealing with this company. Their website is very misleading. If you search elsewhere for reviews, you will find a ton of unhappy customers.

I purchased a mattress last month. I tried returning the mattress & Nectar says they deduct the promotional items $399 from my refund, so I only get $230 from $629 I paid. They don't disclose at time of purchase.

I thought it was a great product but turned out to be a nightmare! I used to get up with a sore back. Please don’t buy it!! It’s a scam. You will not get a full refund. I should’ve gone with my first instinct and get a Purple Mattress! Oh well.

I ordered mattress over a month but yet to receive it. I have only received 2 sets of ugly pink sheet sets and 2 mattress protectors that I did not order! No mattress or pillows as of yet! I did their promotion online with Affirm. I called their customer service number but no luck speaking to someone. I emailed them several times to cancel order and send back unopened sheet sets and mattress protectors. I have to send pictures of which I have done but no luck in reply as of yet. I have stayed almost an hour on phone several attempts to speak to someone to cancel order. Now affirm sent me a payment request on a mattress I don't have!!!! Bad business! I am very????

I ordered a Nectar mattress online 9 days ago. Immediately after ordering, I received a notification that my mattress would ship in two weeks or longer. I was not aware when I ordered it that shipping would take such a long time, and unfortunately we are getting ready to move across the country. I was concerned that the mattress would not arrive at our address before we moved, so I contacted the company. The first representative was understanding and suggested that the mattress be shipped 'at a later date' to the new address. Nothing was said about cancellation/refund, however, so I wrote to clarify, saying that I thought the best solution would be to cancel the order for now, and at a later date I could contact them again. I did not receive a response to this email, so yesterday (about a week after my email suggesting a cancellation/refund), I wrote again to clarify the status.

I placed a order of King size Mattress from Nectarsleep.com and at the time Nectar had a promotion ($399 in free gift included with the purchase of mattress) which is still probably on the website. The scam is that consumers will come to Nectar website to purchase a mattress and will place the order with Free Gifts AUTOMATICALLY added to your cart. Nectar promises Free returns and Free Shipping and 365 night home trial. Now what consumers don’t know is that if they don’t like the mattress they won’t be able to return the $399 in free gifts. Nectar deducts the total of $399 + taxes from the original refund amount. So in a sense Nectar has created a win – win situation with this fraudulent tactic. Example 1 if consumer keeps mattress they make money. Example 2 if consumer returns mattress they make money with free gifts the consumer never intended to purchase in the first place. This is fraud.

We bought two mattresses from Nectar. One we kept and the other was returned. That's where the issues started. Call and you'll wait more than an hour as I did twice. Then, when you're contacted, you have to take all sorts of pictures of tags, the mattress, etc. and finally you're hooked up with a company, in our case, ShareTown. OK, it's picked up. However, WE STILL GET BILLS FROM AFFIRM. Believe me, Affirm is in on this because they brush off the problem to Nectar. Only about $600 was returned and Affirm wants us to pay another $360. Why? The website clearly states a FULL REFUND. And we only kept the mattress for a week. We are essentially being bullied to pay the remainder of a product we don't own and returned in full compliance with their return policy. So, believe the nonsense about a FULL REFUND if you want, but it hasn't worked out that way for us. Shame on Nectar for making the full refund claim.

I have attempted multiple times to cancel my order. Nectar attempted to convince me change my mind. They offered me money, etc. What they didn't do was cancel the order as I requested. It ended up after a week of multiple e-mails and chat sessions they canceled 1/2 of my order. They shipped and are attempting to bill me for the other half. Customer service is terrible.

I've now been waiting 34 DAYS and still no bed frame that I ordered. The warehouse is 320 miles from my front door. Continually lied to by customer service department about it. The customer means less than zero to this company.

Greetings, I am a sever of the servant, A yogi, avid meditator. I feed the homeless daily with the non-profit entity of my yoga group. I believe in the goodness’s and abundance of the universe and I believe in truth, justice and matters of the heart and not the cluttered mind. We are all spiritual, within this physical body. With that being said...

This company is patently dishonest, and once you've entered the mousetrap you will regret it. They will not pick up their phone to discuss disputes. I tried twice, once with a 1 hr hold and the next with 2hr hold. Chat and email are the only options, and chat takes at least a half hour to get into queue with a person (robot). I ordered the special mattress combo that came with sheets and mattress protector. I've not received the mattress yet and have asked them to cancel it many times and refund my money. They always have an excuse. Chat finally said he would reroute the FedEx delivery of my mattress. Days later, they sent an email saying they couldn't cancel the shipment. The irony is, I contacted FedEx and they claimed not to have the package from the company to ship. Nectar makes up a story that it's sitting in some FedEx trailer out back or something like that, and things are just backed up.

I have bought a mattress & adjustable bed frame from this company. So far I have no issues with the mattress. I am having an issue with the adjustable bed frame not working. It worked for me on initial setup to make sure all functions worked. Later that night I went to bed & tried to adjust the bed frame & it did not work at all. Contacted customer support numerous times on my problem. At first they responded to my email requests' but after I sent them the information they requested (pictures & numbers) I could not get someone to respond to my email requests' to contact me on the problem. I have sent them many emails to get back to me but no response at all. Be aware of this companies customer support team. After they have your money they no longer know you.

They promised free sheets, free pillows, and a mattress protector with the purchase of a mattress so I took the bait. This occurred on May 28, 2020. They said my order would arrive within 7-14 business days, with the timeframe being attributed to COVID-19 delays. No problem, I thought. But by June 12th, nothing had shown up. Then, mysteriously, I received the free sheets and free mattress protector at my door. The problem? They were different than the photos on their website, and to make matters worse, there was nothing "luxury" about them. On the contrary, they were 100% polyester and so, so cheap. So between the sheets and the repeated delays, I decided to cancel my order.

My husband and I decided to get a new mattress from Nectar after a friend recommended them. The mattress looked decent and there was a memorial day sale going on, so we thought that a queen mattress with free sheets, pillows, and mattress protector for $799 was a good deal. Well, we were a bit too hasty because we found out we could get a Casper or ghost bed mattress for much cheaper through our Costco membership, so we emailed customer service to cancel the order before it shipped. There was no option to cancel the order on the website. We got no response for about three or four days, and then an email came saying since the mattress was in pre-shipment they couldn't cancel it. Oh well, we decide to give it a try. The mattress itself arrives a week later and it's merely ok.

Let me start by saying that I had very high hopes for this company and its mattresses. The delivery time was much longer than first quoted and I live in an urban area, so ultimately I decided to attempt to cancel the order before it even shipped. I was told it was not possible because they did not have a reliable way of getting in touch with their warehouse in order to cancel the order. Keep in mind this was 1 day following placing the order. Plus the mattress did not ship for another week...

First off let me say I ordered King mattress, king bed frame, Free sheets and Mattress pad. I ordered this on May 15th. I received an email on May 18th. My bed frame would be delivered that Friday with the tracking number they provided, I was like wow. The mattress I was told would be delayed for 5 days due to Covid. No problem. Friday came and went no bed frame. Of course I panicked thinking it was stolen or I had to sign for it. I ran to my computer and wow it shows the tracking delivery date removed. I was confused so of course I thought ok maybe I was seeing something that wasn't there.

Placed order for nectar mattress and foundation but the order has taken almost 3 months and hasn't fully arrived yet. The items are shipped piece by piece including the free incentive items. Tried contacting customer support 7 times so far over this 3 month period via phone (1-888-724-5142), email (support@nectarsleep.com), and their web chat (found on faq page). Phone never gets answered, email was responded to after a month, but web chat allows you to speak with foreign support that doesn't speak English very well after a few hours of waiting in queue. Each time I spoke with a support member, they would lie to me and say "The item will ship within the week", "We are waiting for FedEx to load the item", or "You can expect shipment in 3 days." They will apologize profusely and tell you what you want to hear to get you to disconnect.