Nectar Sleep Reviews

Overall, delivery and setup is non-existent. They have fedex leave 200lb plus packages outside and hope you are strong enough to bring in. Other mattress places, will bring it inside and put it in the room of choice- so that was a negative. The adjustable bed frame is extremely heavy and hard to maneuver. Once setup, the plastic legs were bent.

Only got part of order waiting on mattress. Change of delivery 4 times so far. Heard excuse 4 times. Latest one because I ordered on a holiday. So it is very hard to tell anything yet. Even offer of fifty dollars.

I own three Nectar mattresses purchased over the past few years. All have lived on metal platform frames at least a foot off the floor—never directly on carpet or hardwood. Two are perfectly fine; one developed visible black mold on its underside, which led to weeks of unexplained fatigue, dizziness, and brain fog for my spouse and me.

Horrible customer service. I purchased a hybrid mattress with a bed frame and headboard. Items arrived on time. Headboard was broken. Legs can't be attached. Slept on the mattress one night and will never use it again. I could feel every coil poking me the back and by the time I woke up, my hip was out of place due to all the pressure points. I called customer service and requested a return/refund. They asked me to send pictures which I did. 48 hours later, 3 phone calls and 4 emails and still no follow up from Nectar. The mattress may be fine for smaller people, but does not offer enough support for a larger person. So far they haven't honored their easy return guarantee.

The entire bed ensemble shipped super fast. It was here within two days. I ordered the premium adjustable base and the classic mattress. The problem is, that the mattress is horrible. Once you are on the bed, there is no moving or turning to your side. Once there...there you are. Stuck in a hole. It does not support my legs even with the leg setting up. We spent a good amount of money on both the frame and the mattress and bedding ensemble. The sheets are soft so that was a plus and 100% cotton. I just wish I had ordered the hybrid with both coils and memory foam. I don't know how to return and even if I did, I already got rid of the couch I was sleeping on. I wish I had my couch back, that is how uncomfy this is.

Horrible, horrible experience and will be returning mattresses due to customer service experience. Horrible/no customer service!!! Would have loved to keep the mattress because it does seem comfortable but will not keep with the current frame and want to spend my hard-earned money with a company that respects me and my concerns.

After posting this review, Nectar finally responded to my emails. While I appreciate that they did reach out and address the issue, I still feel the situation should never have escalated this far. The resolution was acceptable, but the communication and delivery process were deeply frustrating. I’ve updated this review to reflect that they eventually made contact.

I purchased 2 NECTAR XLs hybrid combo and spent just under 6K for my entire purchase. The Sales Rep said and did all the right things BUT---> I asked specific questions about my order arriving on or about a certain specific date, due to me traveling from west to east coast, he stated that should be an issue. WELP as of this review it's been 17 calendar days since purchase. Shipping of items has been delayed twice and I won't receive my order for potentially another 14 days. Btw I got the chat transcript for proof during the sale. While the Sales Rep and several Customer Care Reps I spoke to both via chat and phone were nice, shipping and delivery dates have been completely misrepresented by NECTAR/RESIDENT. Bottomline, it should not take 5+ weeks to get an order. Hell I got mail within 10 days when station in Korea. These damn beds better be the best damn sleep I've gotten in 26 years (Active duty US Army). Sincerely a 100% disabled Veteran.

I have had the bed two years and the bed is sagging in the middle, I bought it from mattress firm, I bought the Nectar for the warranty, I called Nectar and they said if you bought it from A company like the mattress store they don't honor the warranty, I was never told this and I am disappointed with this mattress, Beware.

I purchased a Nectar classic 3years ago when I was single in queen size. Loved the bed so much that I ordered another for my now husband and I in a king size. They must have changed their formula because it the most uncomfortable bed I have ever wasted money on. It cuts off circulation to our legs and is like sleeping on the floor. When trying to return within the first 3 weeks they offered to send a foam mattress cover. I didn't pay this much to use a mattress cover. Called a second time to return because it was awful and they gave us a hard time. Third time I was angry so they finally set up plans for a return. Do Not Buy. They changed their material and it is awful.

I have had the worst experience with this company. I saved the money for a really long time because I wanted a Nectar mattress so bad. So when I saved up the money I bought the mattress. I was redoing my bedroom which took longer than I thought. Definitely read the tiny little fine print that says if you don’t open the box within 90 days it’s out of warranty. So unfortunately, I had not seen that so it was longer than that. When I opened the box it did not fully expand. I have called, emailed, etc. they don’t care. I now have a lopsided mattress that is not comfortable that I save over $1000 for. NEVER buy from this company. I’m so disappointed and pissed off.

I had high hopes ordering from Nectar, but this experience has been incredibly frustrating. They’ve dropped the ball three times with my bed frame order: They sent the wrong headboard. After I explicitly told them to coordinate delivery because I wouldn’t be home, they went ahead and shipped a replacement without notice. I called again and was assured it would be sent on a specific date—but the order never got processed. To make matters worse, the headboard is heavy, and my elderly mother is the only one home. I now have to drive two hours just to receive it for her, because Nectar couldn’t get their logistics right. After all this, the best they could offer was a $65 refund—which doesn’t come close to making up for the time, hassle, and repeated miscommunication. I expected better from a company that positions itself as premium. I won’t be recommending Nectar to anyone.

I called and spoke with Nectar about what bed to purchase. Told them our weights AND that my husband likes a firm mattress and I like a medium mattress. I was told to purchase the hybrid premier that it would work for both of us since it was a medium firm mattress. Arrived quickly. Setup was easy.

Worst mattress ever. Worst customer support ever. Mattress is unbelievably hot and does not mold to you at all. Customer service is rude and offensive. They try really hard to gaslight you into thinking you’re the problem. If I don’t get a return I’m leaning towards legal action for the first time in my life because of the level of disrespect and blatant disregard to uphold their commitment to a better night sleep and a simple return after 3 days of owning. This company is a joke.

I bought a Nectar mattress 2 years ago. Sagging on the edges. Now wife and I have two depressions where we sleep with a mound in the middle. If you try to lay in the middle of the mattress you will roll to either side. Mattress didn’t hold up and supposed to be lifetime warranty. Customer service will just keep asking for pictures until you a frustrated enough to give up. Doesn’t hold up!!!! DON’T BUY!!

Giving 1 star because negative stars aren’t an option. They have THE WORST customer service I’ve ever dealt with. Darwin, a rep on their chat was rude, and unhelpful. I ordered a split kings 3 weeks ago. Received the bed but wrong mattresses. Now it’s 3 weeks later and I’ve gotten 3 other deliveries of in correct mattress’s and still waiting. I’m in possession of 4 incorrect mattress’s at the moment. This is ridiculous. I have called the phone number 10+ times, still haven’t been able to talk to someone or get a call back. Every thing has to be done in chat. You can see how that goes. I have another split king and a queen from them. They have an excellent product, but their service is by far the worst customer service I’ve ever dealt with. As great of a product they have, and a great price, don’t buy. It’s not worth the hassle for when they mess up.

Purchased a bed frame and headboard. Headboard was delivered with a gash in it. Customer service requested photos which I provided. They determined it wasn't substantial enough to replace and offered a $40 credit. I don't want a credit, I want an undamaged headboard. Have not been able to get anyone from customer service to respond to follow-up requests - radio silent.

Worst customer service. Refuse you to speak to a supervisor, just double talk you and repeat over and over. Offer supposedly 100 percent money back, until you ask for it. Then after over a $4000 purchase they tell you to order a $40 piece from Amazon to make the bed stay together better.

Do not trust Nectar. This company is shady and their products are faulty. They have a class action lawsuit against them. Just google it and you will find them. I am 5'6" 160lbs and could barely hold my weight. Sagging throughout the night and made me toss and turn. It completely destroyed my back. And do not trust their discounted refund policy. They will not pay you back for warranty or delivery. Which is about $250-300 that you will not get back. My mattress was $1200. NOT WORTH IT. You are better off buying one from Amazon and $300-400 range.

I bought a Nectar mattress over a year ago now (so past the 365 day warranty). I am not happy. In fact, I am planning on getting a new mattress as soon as possible. So this bed is FIRM. Very firm. When I first started it hurt my back really bad. When I reached out about it saying I wanted to return it, they sent me a FREE memory foam cover. Great... It was a little softer. But I still woke up in pain most mornings. My neck got a crick which never got better. We also got the wooden platform for it. And one of the legs just kinda... Broke off.

I purchased a mattress in 2020. It was great. The mattress frame was horrible!!! However, 4 years later we notice the mattress is compressing on one side. You visually cannot see it, but you can definitely feel it. After emailing multiple times about it, I keep getting the runaround with them wanting more pictures even though I have sent them images of how it is compressing when you sit on it. It’s not enough for them. I get the impression they really don’t want to stand by their warranty. It’s time to start shopping for a new mattress.

I would like to say that they did return the mattress with no problems. They were very helpful about doing that. It was all for returns. They also sent me a masters topper in the beginning to see if that would help for free unfortunately it didn’t. I wish the mattresses were as good as our customer service.

I placed an order yesterday and changed my mind and tried to cancel it today, but customer service told me I had to wait a few days before I could cancel the order. That is ridiculous. Any consumer should be able to cancel an order that has not shipped with a customer service representative. This is really poor customer service. I would not trust this company. Leslie

My wife and I bought a Nectar bundle 11 months ago; queen size memory foam, adjustable frame, sheets and pillows (came with an extended warranty too). After 11 months: The mattress is decent, easy to set up (bit of burnt rubber smell on unpacking), good for side sleepers. The lack of edge support is def a problem though, especially for me since I'm a bit bigger (220lbs) vs. my wife (140lbs). It's still an improvement over our old spring mattress, but the lack of edge support means that when our dog snuggles between us (most nights) I lose a lot of the support you get in the middle of the mattress and end up sorta dipping towards the floor. The most comfortable part of the mattress is dead center, as you get towards the edges it gets more squishy and the support goes away. I can't really sit on the edge of it without sliding down/off.

Bed frame broke after one week of use. Mattress never fully expanded. Now into the return process which is a nightmare. They stated a company might call or email me in a 2-4 days to set up a pickup. If they don't I have go back to Nectar to figure out the next steps. They will not refund until the mattress has been picked up. Customer service is horrible and so is their product. Please say yourself the troubles and don't purchase from here.

The company has contacted me, and sent me a new mattress.

Thank you for replacing the mattress. We received today.

I bought the Claremont bed frame about a year and a half ago and the center railing of the frame has failed twice. I told Nectar after the second bed frame failed and ripped up my laminate floors that I wanted a refund and they said they could only replace it. Absolutely do not buy this bed frame if you have wood or laminate floors.

Do not buy this mattress and definitely not the adjustable frame if you use it for anything besides sleeping. One side of my mattress is about 6 inches now and they won't replace it even though I have a warranty. Frame cracked at corners 4 months in. Do not buy from them. Walmart has a better mattress quarter the price.

I am staying with a friend who just bought a Nectar mattress. I am the first person to use it and I’m disappointed that some of the high expectations we had were not realized. I’m used to sleeping on a Tempur-pedic mattress and I have zero back pain but from day one I’ve had trouble with the nectar mattress. The worst part is the customer service. When you start a chat it asked if they can help you and then never reply when you answer. You have to jump through hoops just to send an email. And the only two phone options are to place an order or check on an order. When I clicked on place an order I was unable to communicate with the person I was talking to. History has taught me that you should never do business with a company with terrible customer service regardless of how good their product is.

So far horrible customer service. I have never experienced such a lack of empathy and information from a company. No definitive answer from email, phone or chat. I am 2 weeks into them moving my estimated ship date out every few days. Robotic type replies that provide zero information. If I could get a straight answer from them about delivery, I could plan accordingly.

Bought two Nectar sleep "bundles" of frame/mattress/bedding about a month apart. Both were supposed to include the same "classic" mattress but they are different - have different covers, thickness and firmness levels. One of my bundles included a "premium" adjustable base that Nectar's website said included head and foot massage units. It only has a massage unit at the head.

Please take these 1 star reviews seriously. This is one of the worse companies I've ever purchased from. Not only was shipping delayed we were told twice our mattress was out for delivery just to never arrive. I called in and asked why was my mattress out for delivery then next day in California? When I'm in Ohio. I got no real answer just 'assurance' that my mattress will arrive. It did finally arrive on a random date that wasn't on the tracking label. However, it arrived with the box opened and beat up. It honestly looked like the mattress had been opened then shoved back in a box. But that's not all, THEY DELIVERED THE WRONG MATTRESS. They delivered a cheaper version when we ordered their premium copper hybrid.

I purchased a Nectar mattress and "foundation" roughly a year ago. Within 6 months the side of the frame broke (I weight 185lbs). I was told it was a fluke and they were sending me another frame to assemble. Within a another few months it broke again in the same place. Now, I'm past my return period and all they are willing to do is send another frame that will likely break again. If I didn't have a cat that frequently goes under there I might now be as irritated. This is a terrible product and I'm not sure how more people aren't complaining about it. Terrible company, DO NOT BUY.

After a year and a half, the side rails pulled out of the wood in the platform. Upon taking the bed apart to throw in garbage, I discovered two large gouges in the floor. The metal posts on the center supports had cut right through their protective end caps, and were pushed into the posts. These huge gouges are right in the middle of the laminate floor. Now I need a new bed again, and a new floor. Expensive mistake of a purchase.

Tried this bed for over 3 weeks. Woke up the third day and my back was thrown out. I don't usually have back problems and this was so painful I could hardly move for days. I kept sleeping on the mattress thinking it was something else I had done. When on vacation for 3 days my back started feeling better, only to come back and sleep one night and throw it out again. It is impossible to get a hold of them by chat or email, so I had to call the phone number and leave my number for a call back which took a couple hours! Then they told me I have to try the mattress for 30 days which I was one to two days out before they could initiate my return. They told me also they feel like it takes longer for me to adjust even though it keeps throwing my back out. Total waste of time, effort, and money moving beds and furniture and lack of customer service. Not at all happy. I like firm beds but this is hard as a rock.

Mattress is fine but don't buy any other crap from them. Mattress is warrantied for life, their bed frames aren't. Mine broke after just under 4 years, welds straight up snapped at the head of the bed and I fell through in the middle of the night. If you want a mattress, theirs has been fine. If you want ANYTHING else, look anywhere else. If you wanna do a "One stop shop," I'd say do it elsewhere.

I bought the original mattress after a bestie took me on a beach getaway. I’ll start off by saying that I have a spinal cord stimulator in my back and have been thru so many mattresses! On this trip I noticed that I was waking up and not having to take my pain meds. So I had to look to see what mattress I was sleeping on. It was a Nectar! This is the best bed I have ever had! And it’s so nice to not wake up with back pain! I’ve also been able to sleep on my back which I haven’t done since my back surgery. I love this mattress and will NEVER get anything different! Thank you Nectar for giving me my life back and for pain free sleeping!

I would be cautious to purchase from Nectar. I bought 2 mattresses from them and didn't like them, they were too firm for me. So I decided to take them up on their 365 trial warranty. Instead of going through the process, they offered me a 2" mattress topper to see if that would help. I agreed and the order was placed. Two weeks later, nothing had been shipped so I contacted them again and told them to cancel everything and I wanted to donate my mattresses and get a refund. They offered me $150.00 as an apology if I would keep the mattresses. I said no thanks and so they processed the donation/refund procedures. I then went back to their site to order new mattresses that are softer. That was 10 days ago and they still haven't shipped.

I ordered a Nectar Premiere Hybrid on July 9th. Was told it would ship in 1-2 days. On EVERY email they sent. And still on their website... EXCEPT - it turns out they don't have a single Hybrid mattress of any kind in stock. NONE. The only reason I found this out is because i Called THEM on the 16th to ask when my mattress was being shipped...