Macy's - Furniture

Macy's - Furniture Reviews

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Overall Rating1.6 out of 5
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Macy's - Furniture Reviews

ConsumerAffairs has collected 741 reviews and 1,115 ratings.

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Verified purchase
Customer ServiceCoverageSales & MarketingOnline & AppStaff

Reviewed Nov. 24, 2023

I purchased a couch from Macy's and they sold me on the insurance “Worry No More”. I was told since I have a dog that it would be a good idea and it would cover pet stains, or accidents. My dog had a litter of puppies over the summer. I had the puppies kenneled in a gated area. While at work they figured out how to escape the gated area and had accidents on my new couch. I also had a chew mark in the fabric on the back of the couch. I filed a claim. The tech came out. I never heard back on the status and had to reach out to them to find out. They told me I should have looked on the app which I have been, but nothing was ever updated.

Now I find out the tech said I was negligent, and just let my puppies urinate all over my new couch. They also never mentioned anything about the chew mark on the couch. I paid them for insurance, and it is obvious I just paid them money for absolutely nothing. “Worry no more” is false and I’m absolutely disgusted with the treatment I have received. After speaking with the rude customer service person Brian I have disputed their answer and waiting to hear back. I’ve since looked at the app they told me to download and now I see they added the tech's comment even though I was rudely told it’s on the website app. Which was a lie. I DO NOT RECOMMEND this scam of a company. I paid them money and had to make several calls to them just for them to say “sorry but it’s not covered”. Worry No More is a COMPLETE SCAM!

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Customer ServiceStaff

Reviewed Nov. 24, 2023

It's 8:30 AM eastern time zone and I just called Macy's customer service. 1st problem is I couldn't understand the person I was speaking with. Then the person got an attitude with me. So I hung up and called back. The 1st person communication skills were terrible. How do you hire someone to speak on the phone and they can't do that part clearly. Or even explain to me about the services Macy's offer. If you don't like your job, quit.

Macy's y'all have to do better. You're gonna lose customers based on our experience with your staff. I've been shopping with Macy's since the 90's. To be honest the next agent wasn't much better. At that point I'm just fed up and didn't feel like calling a 3rd time.

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    Customer ServiceProcess

    Reviewed Nov. 22, 2023

    I purchased furniture online from Macy's on a Saturday the order remained as pending until Tuesday after I called. The transaction was collected from my bank that Saturday so why hadn't Macy's updated my transaction. I called and they updated it to pending delivery. I called again to ask when will the furniture be delivered. Their response was Nov 22 I will receive a call with the time frame 24 hours before delivery. I did not receive a call. I called the customer service number and business hours is 9am. No one answers at 8:30. I just received my Rooms to Go sofa at 8 am. This is a frustrating process. I would never order from Macy's again the delivery process and communication is awful.

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    Verified purchase

    Reviewed Nov. 16, 2023

    I bought a standard sized leather sofa from Macy's in 2022 within 6 months the cushions would simply go flat when I would sit on them. I got some large square pillows to sit on top of the sofa hoping it would help but it did not. I then found an upholsterer to come to the house to see what could be done. They need to take it in and redo the cushions completely. They said it had very cheap foam which needed to be completely redone for $700. Very disappointing for such a new sofa.

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    Customer ServiceSales & Marketing

    Reviewed Oct. 26, 2023

    I ordered a chair almost $1000, I was told it was in stock. Placed order and then emailed. It would not be in for at least 3 months. Every 30 days they email me and ask me to rectify my credit card? I've called the customer service #, spoke to someone in the Philippines and they can’t answer any questions! Do not order online. It’s a scam.

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    Reviewed Oct. 26, 2023

    The plan was to get reimbursed 8 years after the purchase of my furniture. If you miss the very short window of time they have assigned, you've lost the claim. They are crooks! Won't be purchasing anything there anymore.

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    Customer ServiceStaff

    Reviewed Sept. 30, 2023

    We ordered Krofton 3 pc furniture as sofa, and a 3 pc loveseat with a console in between. This was in Macy's store in Oakland Mall, Michigan. The sales person - Susan ** - promised to deliver all pieces within a week. On the delivery day, only 5 pieces came and the console was missing. To find out what happened took a lot of effort in calling customer service and the store. Finally we found out that the console was put in a different order with a delivery date of one month later. A month later the piece came but this time it was a wrong piece. Instead of console, Susan ordered a armless chair. Took another few days to figure out what happened. Customer service was so bad that we couldn't get answer.

    Finally I was able to get hold of Susan. She apologized first for her mistake, but then didn't correct it at all. It took me another 7 days to kept on calling to find out when the missing piece was going to come. No response from Susan or anyone from Macy. Out of frustration, I cancelled the console. We are really frustrated with the whole experience. I am writing this so everyone is aware of this bad service from Macy's and I wish no one should have to go through this. We will NEVER go to Macy's again.

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    Customer ServiceOnline & AppStaff

    Reviewed Sept. 23, 2023

    WORRY NO MORE protection plan is the worst warranty and customer service. The website does not allow you to submit your choice of concern. The phone do not allow you to talk to supervisors. They have rude agents on the phone.

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    Reviewed Sept. 18, 2023

    The wait times on small replacement parts are unacceptable, to wait for a simple product as a switch for the recliner 2 - 12 weeks. If the product they're selling does not have the replacement parts to begin with, then take it off the market. To have a consumer believe the product they're buying with a warranty is guaranteed, with a price tag over $4000.00 should be a priority, DON'T SELL PRODUCTS THAT ALREADY HAVE KNOWN ISSUES. Brian the salesman even told me after coming in the store and complaining of the problem knew about it, Brian had told me he's told the manufacture and upper management about the problem. But, Macy's still has the couch on display. Warranty service came out July 28. They have until October 28. 12 weeks. TO BE CONTINUED.

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    Customer Service

    Reviewed Sept. 13, 2023

    Adjuster came to review the damage. We waited for a month, then finally called, and we're told that our request to use the "no fault" extended warranty claim was denied. Save yourself the $500 and prepare to pay out of pocket.

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