Macy's - Furniture

Macy's - Furniture

 2.5/5 (89 reviews)

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Overall Rating2.5 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 7, 2023

Owning dogs, we bought Macy's insurance to protect our new couch. The salesperson assured us they would fix any problem. Macy's denied our claim twice. Don't buy the insurance! They won't honor your claim.

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Verified Reviewer Verified Buyer
Original review: June 5, 2023

I needed a new dresser. I also needed the old dresser hauled away or at least taken down a flight of stairs. I specifically asked if this could be done. I was told with the so called white glove service that this could be done so I purchased the dresser. When it was delivered the delivery guys said they could only move the old dresser. By doing that that would block the bedroom doorway. I am in a boot and on crutches. It would be dangerous and irresponsible to block the bedroom doorway with a dresser. I had to refuse delivery. Terrible customer service. They will tell you anything to buy their items. Doesn’t mean it is true.

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    Verified Reviewer
    Original review: April 25, 2023

    I purchased WorryNoMore warranty and how it was explained to me was that if there was any concerns with the fabric or quality of the sofa it would be covered under the warranty. I filed a claim for a stain on the sectional and stitching that is coming undone. The claim was denied. Any normal wear and tear on the sofa is not covered. Read the fine print, basically nothing is covered. I was sold something that is a scam. Don’t buy the warranty as it does not cover anything. They just want your money.

    I asked to talk to a supervisor and they said no one is available. I have never received such terrible service. I have bought several furniture items at Macy's and now I’m second guessing my purchases and will find other places to shop. There are other options with better pricing where the warranties actually work like Living Spaces.

    2 people found this review helpful
    Verified Reviewer
    Original review: April 19, 2023

    I purchased sorry no more from Macy's when I bought furniture from them. I did not use the warranty and when it came time to use the voucher I was unable to do so due to so many restrictions. This is a rip off and they will not do anything to make it right. I have made countless calls to different departments and I get the runaround and no one seems to want to help.

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    Verified Reviewer Verified Buyer
    Original review: April 7, 2023

    Purchased 1 leather couches 2 leather recliners and Breslin Bluestone Table 2 Pc Set (Round Coffee & Round End Table). Waited several months to finally receive all, the coffee table was damaged by the installer when he assemble it. After reporting it the Customer Service, a mfg was schedule to come access the damage. The mfg. representative reported it would be replaced, it would take about 30 days no problem. That was July 2022, every month it gets scheduled for delivery and either nobody shows up or they cancel because they either don't have it or it's damaged. They also have showed up at least twice with the wrong table. The whole thing just makes me crazy. I take off work to meet them or have somebody else does and I still don't have the problem fixed. Beyond frustrated..

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    Verified Reviewer
    Original review: April 6, 2023

    I bought my couch in 2020 and near the beginning of 2023 the plastic component holding the recliner arm to the track broke at the bottom and completely detached, resulting in the motor moving the track, but not opening the actual recliner. I am an average 200 pound guy and was sitting on it when I was attempting to retract the recliner, so that I could get up. It made a loud pop and that's when the plastic block broke/detached. This was also on the middle armless recliner that we don't use often, but I just happened to be using it while my wife read to our son on the recliner with an armrest.

    I would assume that these recliners are made for steady use with individuals around 200 pounds, so I believe the plastic block was probably defective/cracked or had a workmanship issue. Their contract explicitly states that the following materials will be covered: "Vinyl, Wood, Glass, Laminates, Metal, Stone and other hard surfaces resulting from: Structural Failures: • A structural or component failure, including those due to a defect in materials and workmanship during normal

    residential use."

    Opening the recliner to get off of the couch is 'normal residential use' in my book....but alas, I put in a claim and within an hour I had a response of: "The issue reported is not covered by your plan. Please refer to your protection plan for specific coverage and exclusion information." They make a lot of money off of people trying to protect these expensive pieces of furniture that they know without a doubt they will try to not cover.

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    Verified Reviewer Verified Buyer
    Resolution response: March 25, 2023

    Macy's did resolve the issue.

    Original review: March 24, 2023

    I purchased a Natuzzi leather sectional from Macy's that began peeling during normal wear shortly after 12 months. After calling the store to complain they stated that the warranty was only for 1 year and I didn’t purchase the extended warranty and they can’t do anything to fix the damage. I have had several 100% leather sofa and never had this experience. I will never buy anything from Macy's again.

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    Verified Reviewer
    Original review: Feb. 23, 2023

    I have tried to return a defective mattress for months, and have been given excuses time and time again. I have been given conflicting information about the process for return vs. refund. Was told the refund is on its way, so we went to Macy's to pick out a mattress, was told there that there was no refund ordered! I called and was told that refund would be issued in 7-10 days. After a month, I called and was told that refund is issued after defective mattress is picked up. I could schedule a pick up and then wait for refund, so no mattress to sleep on for weeks?!? Went out and bought a new mattress - Not from Macy's!

    Finally got a pick up for my defective mattress, for today. Waited all morning, only to receive a phone call that the truck broke down and we need to reschedule. So it will be two days wasted. Specifically bought the warranty for this purpose, thinking if anything was wrong it is an easier return/refund. Between this and all the time wasted on phone calls and staff confusion, I am very disappointed in Macy's.

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    Verified Reviewer
    Original review: Jan. 6, 2023

    I bought a set of dining table and chairs several years ago from Macy's Furniture. The sales guy promoted the WORRYNOMORE furniture warranty and promised fully money back after 7 years if no repair was requested during 7 years. 7 years later, WORRYNOMORE refused to refund my money even though I had never submitted any repair requests. This is a total scam, please avoid if you don't want to throw your money into water!

    4 people found this review helpful
    Verified Reviewer
    Original review: Dec. 16, 2022

    Bought a $2,000 couch from Macy's furniture gallery in Denver. Told him I needed a chaise on the left side. Waited 3 months for the couch. Finally had a delivery day for the couch in Dec and took off work to be there. Got a vm saying my macy's credit card wouldn't work. No reason for it not to work but I called them back immediately same day and paid for the couch but they refused to keep my delivery time and pushed it another week. I explained I took off work for the original delivery and could not be there for the new delivery. Asked to speak to a manager and he said he'd ask delivery to call me but then hung up on me.

    All customer service agents are in another country, barely speak English, read off a book, and are not helpful in actually resolving issues. I called 3 times and could not get help. Delivery never called. Extremely stressful. I had to beg the maintenance guy to let them in my apt for the delivery since I couldn't be there. Come home to find out that they delivered a RIGHT chaise couch! Went to the store and they are now ordering me the correct couch and I have to be home again for them to pick up the incorrect couch. Taking off work again. The correct couch will take another 3 months. 6 months without a couch. Can't reach anyone in the US to actually get anything resolved. All numbers are not working. Non US agents will not do anything. The absolute worst furniture buying experience I've ever had.

    2 people found this review helpful
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