Macy's - Furniture

Owning dogs, we bought Macy's insurance to protect our new couch. The salesperson assured us they would fix any problem. Macy's denied our claim twice. Don't buy the insurance! They won't honor your claim.

I needed a new dresser. I also needed the old dresser hauled away or at least taken down a flight of stairs. I specifically asked if this could be done. I was told with the so called white glove service that this could be done so I purchased the dresser. When it was delivered the delivery guys said they could only move the old dresser. By doing that that would block the bedroom doorway. I am in a boot and on crutches. It would be dangerous and irresponsible to block the bedroom doorway with a dresser. I had to refuse delivery. Terrible customer service. They will tell you anything to buy their items. Doesn’t mean it is true.

I purchased WorryNoMore warranty and how it was explained to me was that if there was any concerns with the fabric or quality of the sofa it would be covered under the warranty. I filed a claim for a stain on the sectional and stitching that is coming undone. The claim was denied. Any normal wear and tear on the sofa is not covered. Read the fine print, basically nothing is covered. I was sold something that is a scam. Don’t buy the warranty as it does not cover anything. They just want your money.

I purchased sorry no more from Macy's when I bought furniture from them. I did not use the warranty and when it came time to use the voucher I was unable to do so due to so many restrictions. This is a rip off and they will not do anything to make it right. I have made countless calls to different departments and I get the runaround and no one seems to want to help.

Purchased 1 leather couches 2 leather recliners and Breslin Bluestone Table 2 Pc Set (Round Coffee & Round End Table). Waited several months to finally receive all, the coffee table was damaged by the installer when he assemble it. After reporting it the Customer Service, a mfg was schedule to come access the damage. The mfg. representative reported it would be replaced, it would take about 30 days no problem. That was July 2022, every month it gets scheduled for delivery and either nobody shows up or they cancel because they either don't have it or it's damaged. They also have showed up at least twice with the wrong table. The whole thing just makes me crazy. I take off work to meet them or have somebody else does and I still don't have the problem fixed. Beyond frustrated..

I bought my couch in 2020 and near the beginning of 2023 the plastic component holding the recliner arm to the track broke at the bottom and completely detached, resulting in the motor moving the track, but not opening the actual recliner. I am an average 200 pound guy and was sitting on it when I was attempting to retract the recliner, so that I could get up. It made a loud pop and that's when the plastic block broke/detached. This was also on the middle armless recliner that we don't use often, but I just happened to be using it while my wife read to our son on the recliner with an armrest.

I purchased a Natuzzi leather sectional from Macy's that began peeling during normal wear shortly after 12 months. After calling the store to complain they stated that the warranty was only for 1 year and I didn’t purchase the extended warranty and they can’t do anything to fix the damage. I have had several 100% leather sofa and never had this experience. I will never buy anything from Macy's again.

I have tried to return a defective mattress for months, and have been given excuses time and time again. I have been given conflicting information about the process for return vs. refund. Was told the refund is on its way, so we went to Macy's to pick out a mattress, was told there that there was no refund ordered! I called and was told that refund would be issued in 7-10 days. After a month, I called and was told that refund is issued after defective mattress is picked up. I could schedule a pick up and then wait for refund, so no mattress to sleep on for weeks?!? Went out and bought a new mattress - Not from Macy's!

I bought a set of dining table and chairs several years ago from Macy's Furniture. The sales guy promoted the WORRYNOMORE furniture warranty and promised fully money back after 7 years if no repair was requested during 7 years. 7 years later, WORRYNOMORE refused to refund my money even though I had never submitted any repair requests. This is a total scam, please avoid if you don't want to throw your money into water!

Bought a $2,000 couch from Macy's furniture gallery in Denver. Told him I needed a chaise on the left side. Waited 3 months for the couch. Finally had a delivery day for the couch in Dec and took off work to be there. Got a vm saying my macy's credit card wouldn't work. No reason for it not to work but I called them back immediately same day and paid for the couch but they refused to keep my delivery time and pushed it another week. I explained I took off work for the original delivery and could not be there for the new delivery. Asked to speak to a manager and he said he'd ask delivery to call me but then hung up on me.