Macy's - Furniture

After ordering A Dial II sofa and loveseat.. I read more reviews and most were not good. I went back to the store and voiced my concerns. My original saleswomen and 2 other sales people listened and reassured me the reviews were wrong and why; they even said it was their "favorite" sofa in the store. With a lot of hesitation, I ended up listening to them and kept the sofas. I even let them talk me into a extended warranty... well.. within a month the pillows started to sag and both sofas were pilled, and feathers started showing up.. Just like the bad reviews said... as time has gone on they get worst and worst..

Delivery guys realized the building hallway was not tall enough to bring inside all the boxes containing my bedframe and under the bed drawers. So I asked them to leave the boxes inside the building's entrance. I also told them we will call Macy's to schedule the assembling. Keep in mind that I paid $150 for delivery and "White Glove" set up. Three days went by so I called back, was put on hold for 1 hour, then the woman said I would hear from them today. Well, she lied! Please don't buy furniture from Macys! It's not worth your money and time., Nobody took responsibility nor apologized ever.

Macy's Furniture WorryNoMore Scam. To anyone who contemplates purchasing their insurance, don't waste your money. Macy's refused to cover a coffee stain on my outdoor patio furniture that is covered in the agreement. The agent came to my home and stated there was nothing they could do about the stain and that Macy's would follow up in terms of replacement. The agent reported to Macy's it was general staining/soiling. There are general stains/soiling AND coffee stains. WorryNoMore should change their name to WorrySomeMore. Please don't let them scam you into wasting more money on worthless coverage.

Nothing is covered. I have had multiple issues. This is the most expensive couch I have ever purchased. It’s not holding up well and the warranty department is a joke. They DO NOT COVER Anything. AVOID.

We had purchased an expensive leather sectional which we decided to pay $500.00 for a warranty with WNM. Within a year the recliner was fixed by them, same recliner again had the same issue this June. According to Macy’s the part was ordered but they didn’t know if it has been shipped. It would take 2-6 weeks. I called them the part has not arrived. It’s been six weeks. Now they are saying the part has been ordered. It will take 12 weeks plus few more weeks I am sure for someone to come and fix it. I would like them to replace the recliner or refund me the whole sectional plus the $500.00 I paid to WNM. 4000.00 is not a cheap furniture price. As we are an older couple we were scammed out of our hard earned money. Buyers beware.

Nightmare. Thank you Macy's for creating a nightmare scenario. After receiving email confirmation of delivery 8/22 I returned home from vacation. Coordinated removal of furniture. Coordinated pick up a furniture by Habitat for Humanity. Delivery truck arrived as scheduled. Five pieces of furniture delivered all damaged and unable to be accepted. Furniture could not be assembled. My clothes are in boxes in the living room. I hope to have them moved to the bedroom by December of this year. This was a total screwup Macy's. Never again. Never. Never. Never. Never.

I was sold a bag of goods while buying a mattress in Macy's Herald Square. I was told that with the mattress protection plan ($179 for the best mattress cover they had) I could request a new cover whenever I felt I needed a new one. Now (about 3 years after purchase - 10 year plan), the warranty company has rejected two of my claims. They force you to send pictures of the cover the with stains. Again not what I was promised at the time of sale. The reason for rejecting my claim that they gave today was that the stains existed when I purchased the protection plan and mattress cover with the mattress. What a joke! I'll NEVER buy anything from Macy's furniture again.

I just moved and have no furniture. I went to Macy's to try to pick out something, but they are out of stock of almost EVERYTHING. Macys also REFUSES to sell the floor model. So I found a loveseat they said was in stock. They said the soonest delivery was almost a week later. Ok, fine. They emailed and confirmed the delivery date and time window of 8-10 am. I have to work so I had coordinated for someone to be at my house to accept the delivery. At 10:40 am, no Macys. I called customer service, waited on hold for 10 minutes and then they told me they would be there at 11:11 am. At 12:15 pm, still no Macys. I called customer service AGAIN, and the representative told me my delivery had been CANCELLED....meanwhile I still have someone waiting around at my house for the delivery.

We purchased 2 matching power recliners in May of 2017. In April of this year, one of them stopped reclining and my 74 year old wife was stuck. With much I was able to extract her from the chair. Thank God as I am 77. In addition, I discovered that the leather on the seating area was flaking off in several areas. I am a retired large loss insurance adjuster and know how to read an insurance policy. After reading totally it seemed to me to be a covered loss.

Ordered a sectional on-line. That part was easy. Scheduled delivery on-line. That part was easy too. Needed to reschedule. That is when it all went downhill. Could not do it on-line because it was not within 24 hours of delivery. But needed a specific date that was shortly after the scheduled date and knew I might not get that date if I waited until 24 hours before. Emailed 2x. NO RESPONSE. Called the first time and took over 3 minutes to get to the correct "person" but was immediately informed my wait time would be over 60 minutes. Could not hold. Called later that day and waited 1 hour and 13 minutes before I could speak with a person. No call back option either.

I recently bought a Twin XL mattress from Macy's for a guest bedroom. I ordered online, as I bought the same brand and type of bed I had bought from Macys four years ago in a King size. The bed delivery was delayed by several weeks due to Covid, but I was notified in advance and not a big deal. The delivery date came and everything went really smoothly (the delivery guys were awesome). However, in testing out the bed by sleeping on it for a few nights, I realized it didn't sleep the same at all as my King size bed. We compared the mattress tags, and saw that while the type of materials were the same, the percentages of the materials had changed. The bed just wasn't the sleep experience we wanted, and attributed it to these changes.

This protection plan is a scam. I purchased an expensive dinning room set and was sold the protection plan that after 7 years..if not used can get my money back. I one time I did try to use it -- "it was not covered under the plan". Now that I have called after 7 years -- asking for my money back... I'm past my claim date. I have bought furniture and expensive carpets from Macy's Furniture--no more. I feel like it was a way to scam people of their hard earned money. Buyers beware!!

We purchased a couch from Macy's. The salesperson strong armed us into the "Worry No More" protection plan for over $200. The plan claims to cover just about everything you can imagine. For our first claim we had some spills, we used their cleaning kit. It didn't work, so we filed a claim. They ignored the claim. Upon such follow up they sent a cleaning kit and closed the claim and ignored. PROBLEM NOT SOLVED.

My wife and I bought a sectional sofa from Macy's. Three of the sections are recliners driven by electric motors. We are an elderly couple that protects our belongings. We use the recliners only in the evenings to watch shows and we are very careful in how we use them. We purchased the WORRYNOMORE plan for almost $400 because we were concerned about the possible costs of having a motor fixed. Two motors have failed and Warranty Service refuses to fix them based upon a technicality. The plan is a fraud and we plan to report them to the fraud departments in California and Florida.

I went to Macy's because I wanted quality furniture. That was a mistake. After 3 months the fabric on my $2k sofa is pilling. The supervisor and manager in customer service both told me "some fabrics pill in 3 -5 months, it's not a defect". SERIOUSLY. At least my sofa from Big Lots lasted 2 years!

I had purchased a sectional sofa from Macy's. It was backordered 3 months (no big deal). I had it for a year and all of a sudden the electronic mechanism for the recliner stopped working. I reported all properly on my end. 2 months later a guy came out and checked it, found to be the wire that was pulled out by the reclining of the chair. He told me he couldn't fix it cause he didnt have the tools but that he ordered the part and when it gets delivered here to call and have them schedule for them to come out and install. Another few months pass and no part. I called, they said the guy who came couldnt order parts but apologized and said they will send the part. Several more months pass and I call corporate this time, she said there is no parts ordered and apologized and said she will order the parts. It has now been 9 months, I'm still making payments on a sectional that is still broken. Buyer beware. I would not ever buy any more furniture from Macy's.

This mattress is the best I've ever slept on. It is soft and plush but still very firm. The mattress contours to your movements but you don't sink into it because it's not a Tempur-Pedic. It's the old fashioned coil spring with a hand tufted top. Definitely a luxury mattress. I've had it nearly 9 months and still sleeping like a baby. No indents, still plush as the day I bought it. I also have it on an adjustable base but prefer sleeping flat. Would highly recommend.

Macy's mattresses lasts a very long time. I go to Macys for my mattresses for years. Dont know any other place to go to or that will top Macys. Delivery is always on time, and they will remove your old mattresses.

In February we bought some of the Lucais pieces during the president’s day sale. By March the same set was on close out for several hundred dollars less per piece. Luckily we were able to get a price adjustment for the two items we hadn’t received yet. Meanwhile we’ve only had it about two months and the couch loveseat and chair all show puckering in the areas where we sit. We were told this was high quality double sided leather but now I’m having doubts and buyers remorse. For leather in the future I’d probably avoid Macy’s and look for something higher quality.

Customer service were more attentive than other mattress store. They had wider variety of mattresses, since they are not trying to promote a brand of their own. It is also convenient as you can buy furniture there as well and bundle up savings.

I bought from a Macy’s because of 10 yr warranty and lifetime on mattresses pad. They changed how they do thing now. There is a long process. Very disappointed in co. I’ve tried to get a mattress pad. Everything is done by I posting pics of all unless they approve I’m the buyer if I say it’s falling apart ok if I say I’m the one sleeping on it. I know more info than them. I will try again today to see if I can get though.

I purchased furniture two months ago. Pretty straightforward, saw the furniture I wanted and the price was listed. 2 months later they deliver the furniture missing pieces to the sectional and bringing a piece that doesn't even go with the couch I purchased. The delivery driver asked me if I had a picture of the furniture which I showed him. Called Macy's customer care and they wanted to charge me more than what was included in the price on the showroom as they could not pull the price for the furniture.

I bought a couch and loveseat from Macy's furniture in Carle Place, NY 6 years ago. Almost every claim that I have filed has been denied. This company is a scam and should be ashamed. Macy's should reconsider representing this company. I am beyond angry as my most recent claim was denied as well. Why are they not being held accountable?

When I bought my bedroom set at Macy’s in 2011, the salesperson convinced me to buy the Worry No More insurance since if I didn’t use it I could get a sales credit for the amount. What wasn’t pointed out is that there was only a 90-day period in which to claim it. I checked the policy a couple of times but never time to claim. Then life got busy. When finally remembered to check again, I was over the odd period of 7 years (had checked at 5). I assumed since only asking for store credit, they would go ahead and honor. Not the case. They just kept quoting policy. Their lack of customer centric insures that I will never be shopping there again. I will also be canceling my Macy’s credit card.

I’ll start by saying if you and a spouse work M-F stay away from delivery. We ordered a new sectional for our new home at the beginning of January and here we are over a month later and have not received it yet. They only deliver to our area on Wednesday and Friday and can’t accommodate any times after 6 PM for delivery. We were unaware of this when we made the purchase. After numerous attempts of running the phone maze to actually talk to a human we get the same answer sorry but can’t a neighbor be there? Would anyone put the responsibility of accepting a piece of furniture on a neighbor? Please do yourself a favor and find out delivery dates before you purchase. Still waiting....

Bought a couch from Macy’s back in March 2017. When I bought the couch they sold me a third-party warranty from Worry No More. On February 2020 I filed a claim because my couch had I developed a rip. Being that I didn’t explain the situation the way that they wanted it explain they denied my claim and told me that it was not covered under warranty. The customer service representative it was the most ignorant person I’ve ever spoken to. I don’t recommend this Warranty. It’s a complete scam.

DO NOT GET THE PROTECTION PLAN. IN FACT, DON'T EVEN BUY FURNITURE FROM THEM. Add my name to the list of those scammed. I'm a Macy's platinum cardmember. I have spent thousands there, and I can't believe the lack of customer support. Bought a sofa from Macy's in the Summer of 2018. Figured the plan seemed like a good deal since if I didn't use it, a voucher was provided. Plunked down an extra couple hundred. A year later, my cat pukes on my sofa. No problem, I thought, I have protection!

I custom ordered a couch in the color I wanted. I was told it would take 12 weeks. Fine by me. After 11 weeks I called to check on it. I was told the order had been canceled from the start because they did not have a credit card on file. I had paid my deposit with a credit card and had the receipts to prove it. I never received a phone call or email telling me this happened. They just decided to never produce the couch. I finally had them put the order through since I still need the couch and I don't want to start over. They are telling me the best they can do is 8 weeks. Do not EVER order furniture from Macy's!!!!

I usually don’t write reviews but my experience was just horrible. I needed couches as soon as possible and online it said (ships in 3 days ). I ordered those 2 and got the "thank you for your order" email. Then NOTHING. I called customer service 10 times. And no one can tell me what happened to my order and why I was not getting a tracking number. 4/10 of the calls I was told they "scheduled a shipment". I literally called them in my hospital bed after delivering a baby (hoping to get an update).

On March 8, 2019, I purchased a sofa from Macy's. I got a protection plan that cost me $200 dollars. I was told by the Sales rep. since I have small children I should get it, because stains would be covered under this plan. A week ago I submitted a claim due to a red dye, but my claim was denied by Worry- No- More. They stated because I have accumulated dirt around the stain the technician cannot go clean that specific spot. Which makes no sense. The claim I submitted was for the red stain that their cheap chemicals that I was giving cannot remove.