Macy's Furniture Reviews

I bought two mattresses and a box spring at the University Town Center, FL Macy's. TWICE the wrong box spring was delivered. The truck brought wrong a box spring each time and then I had to wait a week after each delivery. Who is checking the order? In addition, Macy's attempted to charge my credit card twice (which caused my card to get frozen). This is the worst customer experience I have ever had. I will never buy anything from Macy's again. Absolutely incompetency! Finally, after calling customer service, I was told I could not speak to the supervisor. Really...??? Look elsewhere. You can find the same price or better.

I purchased the worry no more warranty. Macy's uses Uniters warranty and they are Fraudulent company - you have to email them pictures. They keep on giving you the runaround and try and ignore the claim - when you contact them they tell you they have not received the photos. I had to send it to them 10x and had to continually call the company. The outdoor furniture had some stains that were covered by the warranty - someone eventually came out but refused to get all the stains out as they said I did not say how many chairs so they said they would only try and clean 3 - there were 5.

The Worry No More warranty provided by Macy's furniture department is not worth the cost. The salesperson will tell you that any damage due to tears, spills, stains or areas that wear improperly are covered. Our leather sofa with recliners started cracking at the seams just at the edge of the cushion. After the technician came and inspected the cracks he said that they could repair it. Two weeks later we get an email saying our claim was denied due to improper maintenance.

Purchased expensive dining set to have delivered 6/29/2019 just in time for family gathering on 4th of July. Table arrived later than scheduled and incomplete (missing hardware). Scheduled new delivery date (7/5/19) but they were not willing to work with my work schedule. I could not leave work early and miss pay. It became too stressful trying to figure out how I would possibly make it in time so I canceled the whole order. I will never shop with Macy's again. The service was terrible and they did nothing to try to make their mistake right. My next step is to cancel my Macy's charge card account.

Purchased extended warranty for a reclining sectional. The frame broke and I went through the process of filing the claim thinking I wouldn't have an issues like the salesperson said when selling the sectional. Extremely disappointed to see claim denied. Called the Macy’s store twice with no return call from management. What a ripoff. Zero stars would be more appropriate.

We wanted to purchase a mattress brand we had in the past and had a positive experience with. We saw Macy's carried it. This was a first time ever purchasing a mattress/box spring from Macy's. But never again!! From the beginning the sales information was vague. We were up-sold an adjustable base of which we cancelled immediately only to hear they couldn't just adjust the sale order. They had to cancel the sale & start all over. Our moving date also changed adding an additional 10 days to our delivery date. We were told our Sealy mattress was being made especially for us, ha, I'm not sure how true that is. When we finally received the mattress it had a toxic smell to it. The delivery guys were in & out in 5 minutes...it quickly went downhill from there. I texted them within a half hour to come back & get the merchandise. I now had a horrible headache from the smell. They didn't answer or respond.

Zero. The mattress is practically new. Maybe bought in October. It is horrible. Sinks totally on one side. Supposed to be firm, not at all. The box spring supports cracked right through the wood. We just this week bought lumber and drilled it on the cracked wood. I am about 125 pounds. Worst bed and box spring, didn’t last a year. We did buy from the outlet store, but it’s about our third one. Watch out, Macy’s mattress in Tampa called and gave me 30.00 credit a few months ago. That was before we discovered yesterday the whole wood frame cracked when we looked under the box spring cover, since the bed felt totally unsafe, and it was!

We purchased a sectional from Macy’s. It was delivered on February 24. Two days later I called to report a bad smell. I was told it’s been in the warehouse. Just needs to air out. On day five started to break out with a rash. It took me two weeks to realize it was the sectional!! Called again. Got no help. Waited a week. Called again, still no help. Not their problem. Now my husband has the rash. WORRYNOMORE Protection Plan is a joke! They don’t care. Not their problem we are allergic to the fabric (how do they know it’s the fabric). Finally said they would credit us half of the price. However not give us back the whole $334 we paid for the protection plan. Told me to sell it to someone else.

We didn’t $1600 in a couch. This was an online purchase. Delivery was fine. After 4 months the cushions have lost the firmness and we cannot sit on the cushions anymore. Called customer service. They sent a technician to repair it. They said there is nothing wrong with it and it’s built to specifications. We are stuck with a couch that we cannot use.

Before you buy make sure you really look over the furniture. Not only was it expensive but the drawers do not open right, or smoothly. You have to really tug on them then they just about come off the cheap rails. They are furniture you would expect from a cheaper store like Rooms To Go. I called them on the furniture as soon as it was delivered but they wouldn't take it back. I couldn't get it off my credit card. They won't fix the drawers. I thought Macy's was a good store but I cancelled my credit card and won't shop there again!

I purchased the Julius II leather power reclining sectional Sofa collection from Macy's. They talked me into the insurance for it, insisting how important it is to have it! That anything can go wrong with my furniture! So they delivered it and I noticed the delivery guy trying to hide the fact that he was cleaning off the top of the chaise.

I purchased a cast iron patio furniture in Aug 2017 thinking that is good quality since it wasn't cheap at all... It is now May 2019... The patio furniture has been covered during the winter with an expensive patio cover for protection. Not only is the paint chipped on chairs and table, the cast iron is also cracked in places. I had already had a prior disappointment with couches from Macy's and I decided to give them another chance by purchasing this patio set and I was told the Worry No More would cover everything which is a lie (they do not cover weather issues) so that is a waste of money and false advertisement to get you to purchase furniture from them. Apparently when I tried to file a claim they said that I had canceled the Worry No More back in 2017 which I don't remember doing, but either way they wouldn't cover weather problems anyway. They were also rude and dismissive. Lesson learned to never purchase furniture from Macy's.

I purchased a couch in January 2012 from Macy's, I was told if I got the protection plan and did not use it I would get my money back after 7 years. Well, it is 7 years and 4 months later and we haven't received our money back so I went to review the paperwork. Turns out you have to submit a claim for your money back. I just tried to file to get my money back, they said I am outside the 90 day window to file for it. Are you kidding me? I was not even told I would have to do anything let alone that it was time sensitive.

I purchased a couch from Macy's on Staten Island on March 30th and was told that it would take 4-6 weeks by my sales associate. 5 1/2 weeks later I call since I have heard nothing and was told my sales associate was on sick leave and they don't go into other associates account by the MANAGER, so nobody knew to follow up. There is still a business to run and I don't know the sales associate, she didn’t call me to tell me she was on sick leave.

I buy a sofa mattress, I pay at the store and delivery to my apartment in about 4 weeks, but the mattress come with some mold. I pay $1,300 expecting to receive a brand new mattress not a one with bad manufacture! So I call customer service and they say I have to open a claim so deal I did and after 30 days waiting! They just call me and say, "Sorry it doesn’t under the guarantee anymore!" Sorry for spending a lot money and not happy at all!!!

We just bought a leather sofa today at our local Macy’s store. It was a great experience as well as being a quick experience. The sales person was very helpful and thorough. The prices are very competitive and I would definitely recommend.

The furniture is very comfortable and enjoyable. The saleswoman was very helpful and knowledgeable in explaining the furniture. The delivery was easy, the deliveryman placed everything in place, the bed, mattress, and the sofa. He also took the packing materials with him, leaving my home clean and in order.

Purchased beautiful leather couch & loveseat just as the store switched to Macy's. Told we had a lifetime warranty. Both the couch & loveseat broke down & we were told they could not find the paperwork & would not even try to find their records to make the purchase right. The pieces stayed good about 5 years.

Please read this before buying. I spent $320 extra on a Cleaning package Warranty they offer from a company called WorryNoMore. The warranty clearly states they will come out and fix any accidental stain anytime for 7 years. I have done every stain myself for 5 years. I called to make a claim for some soda spilling and finally they respond with they won’t come clean the stain because the couch looks like there are other stains from being 5 years so they will not come fix the one stain. I’m not asking them to clean my couches. Even if I did I paid a lot for this service but no just asked for the one stain. They said they can’t help me because the couch has other wear from being 5 years old. The point is they try at all cost to not let you use this service. I talked to 3 supervisors there and looks like they are there to try at all cost to not help the service you paid for. I could have bought another loveseat or chair instead of this offer service.

We bought a $4000 mattress in 2017. Two years later it sagged. Handle ripped. We have a 10 years warranty on it. We filed a claim. They send a technician. He did some kind of measurement and conclude is not sagging enough. He also notes customer abuse so now is out warranty. Never Macy's again. I can't wait the day I see them out business.

Couch 1 purchased custom order beginning of November 2018, set to deliver mid January 2019 due to renovations. Couch came in the wrong color. Took 30 mins, 2 customer service calls, a call to our sales lady and the delivery guys getting involved to figure out what to do with the couch- can we keep it while we wait for the correct one? Apperently a difficult question to answer. Kept it, get a call from sales lady saying the color we picked was discontinued a couple weeks before it was delivered. Got that sorted, replacement couch came in the correct color yesterday, 3/30/19. I had to call the store to see if it's ready to be scheduled for delivery because I did not get a notification. Couch came. No tags and the end piece doesn't fit properly to the rest of the couch. There is a gap between where the pieces connect and you can see the wall through the cushions of the couch.

Purchased a mattress from Macy's on March 9, 2019. They set a delivery date for 20 days later, March 29, 2019. Figured it was a long wait but went with it. Delivery date comes and we clean out our room waiting for mattress. They call an hour before & tell us they needed to postpone till April 1. No explanation, nothing. Rude customer service. Nope. Sorry not going to work - went back to the store canceled the order. What a horrible experience. Never again buying furniture from Macy's.

Our original order was made online with a salesperson. She got it wrong even after review. So one set had to be returned, took 2 mo for the refund. The full set mattress a Sealy Plush Resort sagged in a couple weeks & was returned & exchanged. We waited all day for the delivery & then called at 6 pm to say the truck broke down. It was then delivered 2 days later. When questioned when the refund of the return would be made Macy's said we did not return ours! They would check with the warehouse! This took weeks & weeks. We called several times & a manager said she would refund our exchange. It has been 4 weeks & still no refund! NEVER shop for mattresses at Macy's!!! Poor customer service!

Purchased an expensive sectional and the 7 year Worry No More plan in 2015. Had issues with the spring popping and had a claim made. The repairman arrived a month later after stating special clips were needed for the repair. He never used those clips and pointed out many areas that need repairs. I informed Worry No More of this and they just closed my case.

Macy's furniture is a scam I was told that I had 90 days to return a mattress if it was too firm well the mattress end up being too firm. When I went back into the store I would have to pay 85 delivery in a 15% restocking fee. Okay so when I got ready to do that I was also told that I would have to read buy the mattress for $1,300 and then will be credit for $800. What a scam. Please inform your customers ahead of time. If they decide to get a second mattress that they would have to buy the mattress again upfront and then will credit portion of their money. What a scam. I will never buy nothing from Macy's ever again.

My father purchased an expensive dining room set from Macy's back in 2016. When he went to purchase it, the saleswoman talked extremely highly of the Worry No More protection plan and said that if there is any issue with the furniture or if any damages happened, all he would have to do is call and they would fix the issue. Of course he purchased this plan. The saleswoman said it was for 7 years but in actuality we find out it’s only for 5 years when we have two years left now.

Macy's... you have TERRIBLE customer service sometimes! After speaking with a sweet lady about my new furniture order, I was transferred and spent a half hour on the phone with the Worrynomore coordinator department this morning, trying to find out where my warranty claim for our current couch was at...since no one ever reached out after repeated attempts from me. After your associate blamed me for never receiving our couch cushions, it was revealed that Worrynomore sent them to the wrong address, after NEVER contacting me about anything!

I had the worst service from this company. They are a complete scam, typical of warranty services sold with high-priced items. I basically negated the supposed sale price of the mattress buying this false warranty. Their "claim process" consists of submitting pictures online and a description of the incident. In spite of reading and following the claim process exactly, my claim was denied next day without anyone examining the mattress stains in person. The company's response was that my pictures showed general soiling which is not covered. My description of the incident was pet stains and my pictures showed just that. Shame on them and Macy's for selling a service they never intended to fulfill. Beware of any extended warranty plan, especially when located in Florida, scam central.

Be certain to read the offer carefully and mark your calendar for 7 years to the future if you choose to purchase this scam because you only have 90 days after that date to receive your Great Give Back. It's easy to lose track of time and I missed it by 90 days due to a death in the family. Other things took precedence and I didn't make note of the 90 day window to file. NO, I would never purchase this protection plan and consider it poor business practice as I would imagine they rarely ever need to satisfy the Great Give Back offer.

Purchased a 7 year protection plan for a recliner 4 years ago for $168.00. The frame cracked, the company gave me a choice of a $135 credit or full credit in an exchange. Macy's major inventory will not exchange this chair for anything that is a "Super Buy" or any chair that ships direct from the manufacturer which is 90 or 95% of the chairs that they sell. Macy's appears to be going the same way as many other retailers. After this transaction I am finished with Macy's.

We purchased a leather couch and love seat from Macy’s two months ago. The cushion that is used the most has collapsed to the point of me bottoming out when I sit on it. They sent an inspector to my house and claimed it is wear and tear. $2500 for furniture that collapsed in two months and that is wear and tear. I weigh 165 pounds and managed to completely collapse a cushion in two months. When I stated it is a quality issue and that I wanted to select another set from them and return the bad one I was read the same script four different times that returns have to be made in three days from purchase. Issues like mine don’t show up in three days! My request was denied because I didn’t call in three days. Don’t buy from Macy’s if you want to be treated right.

Drivers went to the wrong address. Never called me, this was Saturday. After waiting all day for the delivery I called and they had the audacity. Today I called and changed the address and I now had to wait 48 hrs to reschedule a delivery. This furniture is for my grandparents that are 84 yrs old and I had donated their furniture earlier that day, now they didn’t have where to sit. I called customer service today and the lady advise she would schedule for the furniture to be delivered today and I was going to get a call 2 hrs before the delivery. I happened to look at my email and see that the delivery was scheduled for 2 days from today, I could not believe it. Once again they lied to me.

I purchased a recliner from Macy's in San Jose, CA and purchased the worry no more plan. My chair got a tear in the seat and the power button stopped working. Worry no more said they could repair it so I waited and waited and waited for them to handle this. Finally I was told the parts were no longer available and I was given the choice of a store refund good for a purchase at Macy’s or a return of the money that was paid for worry no more.

Reading these reviews, I totally concur with their views and experiences. I purchased a sectional couch in 2015 and filed a claim a year later because of a bent frame on the power recliner. Someone came out and told me I would get a replacement part. Whenever I called, I was told the part was back ordered. I misplaced the receipt, etc, and found it again this past November.

I purchased a dining room set along with a sectional. The dining room chairs are very uncomfortable. I can almost feel the boards on the chair when I sit. Anyhow my table had scuffs on it. I made a claim. The technician came out Saturday. Well as of today I got a letter from them rejecting my claim to repair my table and even get me new chairs. Is this how you treat people after they buy your warranty? I wish I could take legal action in a class action lawsuit. This is crud to me. Anyone interested email me at **.

I purchased a couch in 2016 and was talked into buying the WorryNoMore protection plan (was actually specifically told that if a child ruined the couch it would be covered). 2 years later in 2108 around Christmas time I had my family over and 2 of the children while unattended drew on the couch, and one ripped a few holes in it with a toy car. I was actually relieved that I purchased the WorryNoMore protection. I called to submit a claim on December 27th. I heard nothing until January 4th when I decided call and check on my claim. I was told I would hear back in 1-3 days, in fact I heard back in 4 minutes!!! THEY REJECTED THE CLAIM!

I placed an online order through Macys.com on November 22, 2018. I received the loveseat about a week and a half later and that is when the nightmare started. The loveseat came without the metal frame. I called customer service and they said that the manufacturer would send me the missing piece right away. I had to call back three separate times because I had not heard from anybody. They kept telling me to wait. Finally, I get an email with a call tag number, apparently I needed to return the entire sofa; they were not going to send me the missing piece after all!

I bought furniture from Macy’s. The sales rep convinced me to purchase Macy’s “WorryNoMore” Protection Plan for $218. I was told that if I don’t file a claim for seven years, I would be issued a voucher, for the amount paid for the original plan, to be used for purchases at Macy’s. After seven years I received the voucher as promised. The problem is that the voucher is so restrictive that it makes it difficult to use. For example, on their website (**) it indicated that the voucher can only be used to purchase furniture, bedding, or area rugs. However, Macy’s defines bedding as just mattresses. The voucher also cannot be used for any ‘Quick Ship’ items. Most of Macy’s furniture is now designated as ‘Quick Ship’.

We bought furniture, and paid for their “Worrynomore” Protection Plan 5 years ago. Macy’s told us that if we don’t use the plan then we would get our money back, with interest, in a Macy’s voucher. We did not use it so we filed to get the voucher they promised. We received the voucher alright. WHAT A SCAM and they DO NOT TELL YOU upfront that THE VOUCHER IS ONLY FOR IN STORE only, and only good for furniture. So if they do not have it in the store, no you cannot order it direct online, nor have it ordered to the store.

Promised would get back to me - twice- did not. I had to call again. "No notations shown," the customer "service" rep said - no kidding!! They stonewall and lie. All that was after the technician who inspected the mattress, and told me it was indented 2 inches... When I called a third time I was told the technician reported 1 inch, thus it's a complete stonewall lie. This new mattress now is like a hammock when I arise, I swear, I have to propel myself out of bed each morning!! I'm reporting this on another complaint boards.

$10000 Furniture BROKEN within the first week! How is Macy's and Uniters Warranty Company (Worry No More) allowed to continue conducting business in this fraudulent manner? Upon delivery, I left a message with my sales rep asking her to pick up the furniture. She called a week later stating that the furniture needed to be picked up within the first 3 days if not it would not be able to be returned and instead it would be repaired. Are you kidding? On my way to my attorney!

If you buy Macy's furniture online and want to return it, be prepared to spend hours on the phone, first waiting forever on the phone before speaking with clueless customer service reps. After placing an online order for two chairs, I cancelled the order within two days and was told by a customer service rep that the chairs had not yet been shipped. However, to my surprise, they still arrived four days later. I immediately called Macy's customer service and that was when my ordeal began. What seems to be a simple procedure, such as receiving return labels for UPS, took five phone calls and hours of wasted time on the phone. The two return labels, which were supposed to be emailed to me within 24-48 hours did finally arrive almost three weeks later after I twice escalated the issue to a managerial level. Unfortunately, there is no email or chat service available for more efficient and better documented customer service...

I have shopped Macy's for decades, including rugs and furniture. In the past, Macy's backed its products. I purchased a high end leather sectional sofa 4 years ago. Light use, older people, etc. the SPRINGS popped out and the button tufts separated. It is a high priced item. Bought a warranty as well that does not cover this. We feel highly misled and cheated. The Customer Service rep was supposed to give us $500 on our account for our trouble - never evened that. We want the item repaired or replaced and the navigation to get help is strewn with barriers. What an offending and horrible experience. Sadly, I have other furniture purchased and worry. PLEASE help us if anyone reads this. Both quality of product AND customer service are awful.

We bought furniture, and paid for their Worrynomore Protection Plan 7 years ago. We did not use it so we filed to get the voucher they promised. We received it alright. WHAT A JOKE and they DO NOT TELL YOU upfront that THE VOUCHER IS ONLY FOR IN STORE only. So if they do not have it in the store, no you cannot order it direct online, nor have it ordered to the store. No, the associates do not tell you that, it states on their Worrynomore webpage: See associate for details. So if your associate withholds that info, you do not find out until after. This NEEDS TO BE SPELLED OUT RIGHT ON THEIR WEBPAGE. AWFUL. DO NOT GET THE PLAN. It is simply another scam by Macy's.

In April of 2015 we purchased 4 dinette chairs for a seldom used dining table. About six month ago a guest was sitting on a chair when the front leg bolts tore out of the frame, and the chair collapsed. Thankfully she wasn't seriously hurt. We chalked it up to a defective chair. However, on Thanksgiving day, a guest was seated on one of the three remaining chairs, and when he bent over to retrieve his napkin, a front leg collapsed, and our guest fell to the floor.

I am writing a review of how we are being treated with the Macy's No Worry furniture warranty. We bought furniture from Macy's a couple of times and have been very happy. We bought some furniture July of 2017. We were talked into the warranty. We bought it due to pets. They told us what was covered which included stains, tears, discoloration, etc. When we went to file a claim, they denied us. They said scrapes were not included in the warranty. Ok, scrape, scratch and tears are the same thing to me. We also had some discoloration/stain. They said we did not file within the time frame, but our warranty is not up until 2022. I will be contacting headquarters.

Macy's 'Worry No More Protection Plan' for their couches is TERRIBLE! Avoid it at all costs. They won't cover anything and they'll take about 4 weeks to tell you that. It's a total rip off. And the couch I purchased through Macy's didn't hold up either. All in all, I will NEVER purchase furniture through Macy's again.

On October 8 2018 We went to Macy's at the Oakland Mall in Troy MI. Purchased a Sectional, 2 end tables and coffee table spending 6 thousand dollars. October 12 our furniture was delivered. During the process of the delivery guys bringing in about 14 big boxes opening the boxes in the house they said due to Macy's Policy. In doing so they slid the boxes across my hardwood floors & also slid pieces of the couch across it causing hundreds of scratches and several of gouges in my floors. The delivery guy Joey wrote on the contract papers from Macy's stated they had damaged our floors, I signed it & Joey signed it.

I purchased a sectional from Macy's January 16, 2014 & it was delivered on March 13, 2014. I purchased their "Worry No More" warranty at the urging of the salesperson who advised me that this warranty covered EVERYTHING for 7 years. This was delivered to me with the furniture. Pet damage, specifically clawing, biting, and soiling was mentioned because that is why I was replacing my previous living room set. I was uncomfortable with spending that much on furniture since I do still have pets but they had me convinced that if ANYTHING happened that it would be covered.

I purchased a whole living room suite based upon the 2 gray leather wingback chairs I purchased. We also painted and put in new rugs to match the chairs, lots of work. Within 6 months the leather is discoloring, is now yellow. The other chair is put together so shoddily it is crooked and nobody wants to sit in it. There is a one year warranty on recliner parts and 2 year on leather. When the technician came out I was told that is normal manufacturer variance and not covered. Would Martha want her gray recliner to turn yellow? Macy's wants to cash me out at a fraction of the price, cancel my warranty and my WorryNoMore that I paid extra for and not reimburse me for the WorryNoMore. The cash out is 20% of the value. This is ridiculous, to not stand by your warranty and the extra warranty, I now call Worry More, that I paid for and not be reimbursed. I am considering taking them to small claims court for fraudulent practices. Has anybody done this?

Order was delivered after 6 weeks. Chairs are the most uncomfortable, can't sit on it for more than 10 minutes. The dining table finish is so bad couldn't have done a worse job if they tried. Spots all over that does not get cleaned. Workmanship is less than mediocre. Do not buy this. You will be sorry. It just looks nice dining set. Rooms To Go has so much better furniture.

I purchased two Elina bedroom nightstands and a chest from Macy’s Furniture. One of the nightstands had a manufacturing defect with a dozen dark black mark around the top it. The other nightstand and chest did not have any black marks on their tops. I contacted Macy’s furniture customer service to discuss replacing the defective nightstand, and was informed that an appointment with a US Quality Furniture Services representative was required to see if they could fix the problem. US Quality Furniture Services stated the scheduled appointment time was between 2pm-5pm. The US Quality Furniture Services representative arrived early so I missed him.

Bought a sectional in January. One of the recliners came with the power not working. Was finally replaced in August after months of back and forth from Macy's to WorryNoMore. When replacement was delivered the power wasn't working properly. When you reclined it kept skipping and then just died. Now nothing works. I've called up Macy's and WorryNoMore. Now its 4 weeks with this broken item and no one has helped me. WorryNoMore made me purchase another warranty on the replacement item. The replacement recliner came with the power not working correctly and now they are telling me they need to put a new claim under the new policy just purchase last month and if they replace it again I need to purchase a new policy for the new chair if they approve a replacement for the replacement that came broken! This is insane!!!

Got a stain on furniture protected by the Worry No More protection plan - but I did not fall within the 15-day time frame they want it reported by. This was totally not made known to me on the front end of purchasing the policy, which by the way is not cheap. I do not think the time frame would make a difference in fixing the piece - but it seems like a good excuse not to have to come try to clean it.

Shopping with Macy's furniture has been one of the worst shopping experience ever! Placed an order for Bed frame and Sectional couch August 2nd. Bed was in stock and still got delivered only on Aug 24. Believe it or not the couch (they say) is being delivered only by Sept 14th!! The thing that frustrated me the most was I am paying $200 for deliver of 2 items and despite that they make sure that you have the worst experience with delivery service.

I ordered a bed frame from Macy's in July and had it scheduled to be delivered in August. I was originally going to have the bed delivered to my parents house but I received a closing date sooner. So I called Macy's to change the address. I received an email the day before the delivery and noticed the address was not changed so I called again. They informed me that since the bed was already on the truck I would have to wait a couple days to reschedule the delivery but they changed the address even though they "changed the address" when I called the 1st time.

After being talked into purchasing the protection plan, we finally received our furniture. As it turned out it should only be cleaned with soap and water, so none of the solvents in the box that we were handed when we left the store would do us any good, much less any cleaning that might be offered in the future by this company. Went online to see if it was indeed something that could be cancelled and found ALL these complaints! Called Macy's to cancel, nope have to call WORRYNOMORE, called WNM, nope Macy's has to cancel... rinse repeat same thing TWICE! 20 minutes later... final time I called Macy's, very accommodating customer service gal cancelled for me. Whew! So relieved. Don't get snookered!

I purchased a couch set from Macy's. They convinced me to buy a 7 yr 'all-inclusive' warranty. They claimed it covers everything from accidental spills, rips, breaks, etc... I opened a claim with a few stains and a motor that works slow. They replied that with multiple 'accumulated' stains this isn't covered and the motor is not covered at all. I was able to wash out all stains but one. I asked them to cover the one stain - not multiple. They said that since I had multiple stains I needed to pay a furniture company to come certify that I have only have one stain - really? Nobody has had a kid brush their teeth and drop toothpaste; and then wash it out? Then I reached into the couch to retrieve something that fell in.

Hi there. I would strongly encourage everyone who has had a claim denied by WorrynoMore, to please file a complaint with your State Attorney General's Office, and the Better Business Bureau. I am currently working with Macy's to get my 4k couches repaired. WorrynoMore without assessing the damage or requesting photos was trying to convince me that the damage I was describing to them was not actually correct. Who in the world are these people? I called to report a tear/rip on my couches, and they think it is fraying. I currently have a letter typed up to send to AG's Office if Macy's does not make this right. I believe by submitting all our requests in, the AG is going to see a pattern and practice about this insurance company. Frustrated customer in Yakima, WA.

Purchased a bedroom suite and the delivery process was horrible. To make it worse WORRYNOMORE warranty is a scam. This company will find any excuse to NOT honor repairs. I am supposed to receive a pro rated refund but I will see.

Fraudulent business. Buyer beware. Macy's is selling fraudulent merchandise with no repercussions. Just under 2 years my very expensive (4500.00) "all leather" couch is peeling. I called customer service and they informed me that they do not help customers with counterfeit leather. They stand by their imitation crappy furniture... I am waiting for the class action lawsuit as I see that there are numerous complaints about Macy's counterfeit merchandise. They are still selling the faulty couch on their website today? How do they get away with this kind of business in America???

Purchased a couch and the zippers broke on both seat cushions. Filed a claim yesterday and was completely denied! It is well within the 7 years warranty plan I purchased. Worry No More is a scam and the customer service is horrible! They will do everything to not pay! I am surprised with the good reputation of Macy’s that they would use a company for their warranty services with such poor customer service and refuse to pay and replace items under warranty! The customer service representatives at Macy’s were no better! They did nothing to help rectify the problem.

I’m giving one star because is not less than that to rate the biggest scam ever. Macy’s furniture warranty, WorryNoMore is a big scam, starting with the people that answer the phone, they totally trained to make very hard for you to get the claim in your favor, very careful what you tell them, and technicians doesn’t do nothing and will blame on you, on your dog, on your neighbor. Do not get warranty from them.

This was hands-down the best delivery service we’ve ever had. They even put red carpet over our steps to make sure they didn’t damage any furniture as they carried it in. The quality of Macy’s Furniture Is excellent!!

Purchased a nice cherry bedroom set in 2014, along with the WorryNoMore protection plan, which we were told would cover nicks and scratches for 7 years. After owning the set for 4 years, we started noticing chipping and called WorryNoMore to initiate a claim for nicks along the edges of the dresser and chest. They denied our claim, on the basis of the fact that the damage started more than 15 days ago. Apparently this was mentioned in the WorryNoMore warranty, which we did not receive. I only got the sales brochure for the plan which does not indicate such a limitation. I feel that we paid $283 for a completely worthless plan. I wish I had read some of the complaints that have been recorded here.

Worrynomore by Macy's - This is a scam and they do not honor any of their promises. I paid $439.00 for the warranty for outdoor furniture and was told it covers up to 5 years. After less than two years the fabric ripped and I filed a claim, they denied my claim stating, "According to the terms and the conditions of your warranty fraying, fabric failure or any defects resulting from a flaw in manufacturing is not a covered." What an excuse. If it is a flaw in manufacturing and they sold it to me then they should be responsible. WHAT A SCAM.

The sectional is beautiful but the delivery was an awful experience. Two men who literally had to carry in 5 pieces through open garage into room behind garage. They were rude and had no intention of doing ANY extra work. I asked them to move the old sectional into the garage where they just came from (SAME LEVEL). They refused and called Macy’s when I highlighted that the delivery specifically says ”We will move like pieces into room on same level”. They were instructed by corporate to do the job, and they did. They made several rude comments that I chose to ignore. I’m so mad at myself for tipping them!!! I’m just used to being nice.

Purchased with 5 year protection plan in 2015. Specifically told by Macy's salesperson that protection plan covered sagging cushions. Liam armless recliner (most used in the house), started sagging after one year. Called Macy's and they referred me to Worrynomore, who told me it was not covered. Deceptive sales practice, to say the least. Goodbye, Macy's! We've spent our last dime with you. Have fun going the way of Sears.

I have read countless post of consumers who fell for this worthless plan that MACY's push onto customers. I am one of those customers who bought into this pain staking-worthless plan. I wish consumers who reads these reviews adhere to our complaints about this and not support Macy's corporate scam. My experience with this retailer is less than satisfying with all their products excessively overpriced and piss poor customer services. Straight to the point about this scam; I have filed for a return immediately when qualified to do so at/near 7 years of CLAIM FREE. I then come to find out that this process of retrieving my entitled money is nowhere near hassle-free. I filed my claim in FEB 2018 and received a partial payment in MAR 2018, then I called WorryNoMore to find out the problem and they referred me to Macy's customer service.

I was at Macy's (Sherman Oaks) on Saturday 5/19/2018, found a single show in the last act section which was my size but could not find the other pair. I asked this beautiful saleslady name Lena if she could find the other pair for me because I liked the show very much. She checked her handheld computer and said that they should have the other pair. She then went in the warehouse and could not find it. She said she will look in the final sales and we both started looking but I had almost given up when she came and showed me the other pair. I was so impressed with her patience and kindness, never lost her cool and was very pleasant. I have to say have not had a better salesperson in my life. Her name is LENA and I would like the management to know she deserved recognition. Excellent employee. Thanks.

The WorryNoMore Plan is absolutely worthless. There was a small scratch which was caused when my young daughter with a picture frame on a nightstand we had purchased less than three years ago. The scratch was just deep enough to show the bare wood and about a half inch long. I called to file the claim and was instructed to send pictures of the damage. The next day after sending the pictures I received a response back. The claim was denied as the pictures "reflected an accumulation of damages". There were some other surface marks but again the nightstand was three years old and I said I just wanted them to fix the scratch caused by the picture frame and was told by the service representative this is something they cannot do.

Purchased an outdoor patio set (Sofa & 3 chairs) about 20 months ago. A few months after we started using our furniture, a couple of the buttons on the sofa came off. The cushion started to lose its shape. Since then our furniture has become stained and all buttons on all cushions have since dry rotted and came off. I call Macy's and they would not help. I had purchased a protection plan but the buttons are not covered even though the cushions do not maintain their shape. I was told by WorryNoMore.Com that my protection plan claim could not be approved because of the time frame but mainly because buttons were not covered. THANKS MACY's for pushing the replacement plans that virtually do nothing. The requirements for getting a warranty approval are so stringent there is no way that 95% of your customers could never get a claim approved.

I am very unhappy with the WORRYNOMORE warranty I purchased when I bought my Macy's furniture. I filed claims online for two pieces of furniture with small damage. A technician came to repair the white chest and said he didn't have white paint. He put a white stain on instead and I could still see the damage. He said they could order a replacement drawer. I never heard from anyone about it so I messaged online to ask if the drawer was going to be a replaced. Then I got an e-mail weeks later saying they were exchanging the whole dresser. I didn't know how to get in touch with anyone because I didn't see their number on their website.

I was told by the salesmen when I bought my couch and love seat from Macy's Furniture and sold the additional warranty that the price of the warranty would show up as a statement credit after 7 years if I did not use the warranty. 7 years comes and goes, no credit, I email Macy's. They have no idea what I'm talking about, tells me to call the CC customer line, I call them, they cannot locate anything on file. They send me off to Worry No More, which is the warranty holder. They say that yes in fact my 7 years were up in November 2017 but I had 90 days to call them to request a statement credit. Terrible and shady sales tactics.

We purchased a Leonardo leather sofa and loveseat from Macy's 9/9/2011, and a Worry No More protection policy for $218.00. Our leather loveseat developed a small spot, I wiped the spot with a damp towel. The brown color wiped right off the cushion. We could not believe our eyes! Our "Worry No More" policy was still good, so I contacted the company, they sent out a man to take pictures. We got a denial reply. We filed another letter of dispute and was denied help again. The second letter of denial stated "It was determined by our service technician that damages are attributed to a manufacturing defect in leather". DO NOT WASTE YOUR MONEY ON WORRY NO MORE PROTECTION, It is a ripoff and Macy's should be ashamed for selling this dishonest policy. So very disappointed in Macy's and www.warrantyservice.com.

We bought a sectional from Macy’s a Kelly Rippa brand. What a disaster!!! The chaise is sinking so badly that no one can really sit on it and it has been a year now and we are not living in this house all year round. Feathers from all cushions are flying everywhere and other cushions are starting to sink in now. It is so uncomfortable to sit on this sectional that we are considering getting a new one but feeling bad because it has been only a year that we got it. We contacted customer service and they sent a guy who was very unprofessional and said that by their standards the sectional is fine although he could see the sinking of the chaise and other cushions. It has been a terrible experience and not expected from Macy’s. We are so disappointed and don’t encourage anyone to buy from their furniture department and especially the Bad Rippa collection.

Don’t waste your money getting the Worry No More service contract. It isn’t worth the paper it is printed on. I was given the hard sell by 2 different people when purchasing my sectional. I finally relented due to the assurances that if my sectional didn’t hold up, they would replace or repair my furniture. I got nothing but excuses from the representative when filing my claim. I was put on extended holds (over an hour altogether) and my email went unanswered. They finally told me my claim needed to be filled 15 days from when I noticed the damage. Nowhere in my contract is that stated. Bye Macy’s.

A replacement couch was never dispatched to me because the warehouse took forever to reschedule the delivery. After some time dealing with this I decided to just cancel the order all together. At that point I was so fed up with Macy’s service and nervous about how they would handle larger issues in the future if something else were to go wrong. I liked the couch but it wasn’t worth the hassle in my opinion. Macy’s allowed me to return the couch and gave me a 100 percent refund.

We were sold this protection plan by the salesperson. She boasted that if ANYTHING happens to the couch, vomit, pet mess, colored markers (our 2 yo was with us), they would come out and clean the couch. I've purchased plans like these before and never needed them, but erring on the side of having a toddler, we bought the plan. Our kid was just vomit-sick for the first time. What I could not catch ended up on the couch. We immediately washed the area with the provided solution. There was no visible spot, but the smell did not go away. We washed the area again the following day. No luck.

The men they sent to deliver the furniture were mentally challenged and damaged the couch they were delivering and my wall and ceiling. And now I hear nothing but excuses. The difference between me and most people complaining on this site is I am the type to spend a hundred dollars and take Macy's to small claims court. When the salesman attempted to scam me with the worry free service I told my spouse, “Good luck trying to get the money back if we do not use it,” and now I read this service is a scam and they will look for any reason to cheat a consumer. I feel great knowing I called it about the worry free service.

I purchased a dinette from Macy's, 2 weeks prior to booked delivery, they never showed or called regarding delivery on Saturday. This is unacceptable. If Macy's did not charge to cancel I would cancel. This is sad for a company this big, they need to get a new delivery service to fix the problem, I will never buy from Macy's furniture again. I am retired and the furniture person could have told me Saturday is busy. A weekday would be a better choice. Also I called all day starting at 10 am to 5 pm. No answer until they closed, the employees are running the show and management is slacking.

I will never shop at Macy's again and will do everything to warn other consumers. I ordered 2 pieces of furniture and they were scheduled for delivery. Then I received an email saying there was a delay in delivery to the warehouse, and I had to call and confirm that I still wanted the 2 items. Then I received an email saying merchandise was in warehouse followed by a second email asking me to schedule delivery. I scheduled delivery and received a confirmation email.

Purchased a $5,000 couch through Macy’s, the saleslady talked us into the warranty program, “Worry No More” assuring us that if anything at all went wrong with the couch the warranty would take care of it. Soon we had several issues and called “Worry No More”. THEY REPAIRED NOTHING!!! No more Macy’s for us!!!

I bought a Leather Sectional Sofa, almost equal to the Natuzzi brand but honestly can't remember on top of my head. But at that time, I did a lot of research and bought it for about $2500 for 3 pcs including a chaise at the end. It was on sale... either Memorial Day or Fourth of July. I think the reason the majority of the (bad) reviews are about the item they bought rather than the service they received from Macy's Furniture Department. It's true Macy's should stand behind the item they offer to their customers, but I already know furniture is a very iffy product. Majority are just bad. You have to be the smart consumer.

My partner & I went to the Macy's store in Galleria Mall in Henderson Nevada to purchase a mattress & box spring. First of all, the salesperson showed us to the mattress that we asked about that we seen on sale. She took us there. Left and never to return. While telling us the one on sale was not available in queen size only twin. Well we figured we can test it knowing the queen would be just bigger. We decided the bed was perfect to our liking. So we hunted down the salesperson that took us on drop off and said we will take it. Well the one we tested was a pillow top mattress and we were under the impression this would be the one ordered by her since she dropped us off there and told us this was the bed. Needless to say waiting for a 10 day delivery totally different mattress.

Don't waste your money or time buying this warranty (WorryNoMore 7 years) from Macy’s. This is a scam. Also customer service is terrible. I wasn’t rude I was very polite. They just hang up on me. I filed a claim about a stain on my sofa. They said it’s doesnt cover because I waited more than 15 days to file a claim... I explain to them this was my first time doing this and I only late 8 days. They still rejected me. It makes me feel so frustrated so I checked WorryNoMore reviewers and I noticed it’s was not only me with this problem. I learned a lot of consumers are very disappointed with their service saying that they always come with an excuse to tell them that the warranty don’t cover. So please don’t waste your money. They won’t help you. The only thing they do is to keep your money. WORRYNOMORE IS A BIG SCAM.

I purchased the WORRYNOMORE 7 Year Warranty from MACY’S along with my furniture. What closed the deal for me when deciding to purchase furniture from Macy’s was the warranty. Had I know that the WORRYNOMORE was a fraud and doesn’t honor anything that is in warranty, I would have never purchased the furniture from Macy’s. Hence, Macy’s should step up and investigate their fake WORRYNOMORE Warranty company and stop using them. I am disappointed in Macy's for continuing to use this company.Macy's should not be selling this warranty to any of their customers.

Horrible Service. Bad excuses for not covering what is clearly covered. I purchased a patio umbrella, paid for the coverage, made a claim last year as it was starting to break, got a technician to come and take pictures, and now, when it finally broke, they claim would not proceed as since the initial claimed expired. What kind of a sorry excuse is that? I cannot even file the claim...and after requesting a supervisor, I'm told that they are all busy...SCAM...DO NOT PURCHASE.

I bought 2 sets of furniture from Macy's Home Furniture Store in 2009. I have so many complaints about Macy's and WorryNoMore that it's too much to write about. Right from the beginning starting with delivery, covered defects, customer service, and now WorryNoMore not honoring their warranty. I'm interested in filing a class action lawsuit as I see I'm not the only one unhappy.

Received delivery 1/5/2018 for patio furniture. 2 chairs were not correct and were returned. Spoke with customer services immediately but could not redeliver because furniture was not at the warehouse. Called first thing Monday morning and was advised that the remaining pieces would be delivered 1/19/2018. Two weeks later. This is unacceptable. I had to take time off of work . This is not good customer service since this is Macy’s error. My merchandise should have been priority on the next scheduled delivery. I have purchased numerous furniture items and I am extremely disappointed how I have been treated. No one will even try to resolve the problem.

Purchased 9/2015 four beds from Macy's (Staten Island, NY), two Queen Adjustable and two twin beds. Purchased WorryNoMore coverage. Salesperson never told me that the WorryNoMore was just for the mattresses and not the adjustable bases on the two queen beds. It does not say it on the receipt either. The beds were for a condo in Florida and were not used until this winter, 2017. After one month, one adjustable bed started making a loud clicking noise at the foot end when adjusting the height. Macy's then tells me the adjustable part of the bed was not in the insurance.

I bought a sofa from Macy's in 2014. Within a 1 year the seat cushions were sagging. I purchased the "Worry No More" extended warranty. I called them. They sent out a tech which said, "it’s the foam cushioning" and that is not covered in the warranty. There is a dip in the sofa and it feels like you’re sitting on the floor. I have asked different upholstery companies and they all tell me it is cheaper to purchase a new sofa than repair it and they said they used the cheapest foam in the sofa. What a waste of $2300 dollars.

Wish I could give zero stars. Scheduled delivery of sofa I ordered 2 weeks ago. It was to come 12/9. Macy's rescheduled for 12/11. I noticed they had an incorrect digit in my phone number, so I notified them and received confirmation that they updated the info. The day before delivery, status emails changed delivery numerous times, and the final one was 10:15 am-12: 15 pm. I waited at home and by my phone the entire time. Checked the status online when still no contact or sofa at 12:20, and it stated delivered! Nope.

I had purchased an expensive sectional set from Macy's and bought the worry no more product to cover the contents. I noticed accidental cuts on the seat of one the sofa chairs, the representative visited and checked on it and indicated that he cannot repair it and it would need a replacement of the leather of the seat, and someone from Macy's will call to get next appointment set up. However, to my surprise, when I logon to the uniters account, it shows that the claim was marked as completed to my satisfaction. In my opinion, this product is a waste of money.

I purchased furniture from Macy's in 2010, and bought the Worry No More warranty. I was told that I could file for a reimbursement in 7 years if it was not used. I didn't not use it. Now, how many of you out there would keep your receipt and paperwork for 7 years? Well, I did! I called early in 2010 and was told I was too early to file. Well, I just called back, and now I am too late! And, shame on me, earlier this year, I bought MORE furniture from Macy's with another warranty from this outfit! None of that mattered, and when I asked to speak with the supervisor, I was hung up on. (I spoke calmly, no bad language, just asked nicely to speak to her boss). Poor, poor customer service handling of a repeat customer!

I had purchased a queen size mattress at Macy’s for a price close to $3,000. Mattress is giving a bad back pain, hips, shoulders and lower back pain. I stop by Macy’s and spoken to the sales department explaining my bad experience. I expressed that I was looking to get a very firm mattress, more like a floor but comfortable for myself. They apparently are just doing the sales but not responsible for anything else. I call their corporate trying to get a new mattress and also try to be compensated for the time that I have been suffering of all pain and night without sleep. Also I am seeing a therapist to massage in which isn’t helping at all. I paid for the bottom frame in which it never arrived. Calling and getting a wasted of time and incompetent worker. I need a new replacement mattress plus I wanted be compensated for my pain and suffering I am going throughout right this moment.

I purchased a Julius Leather Sectional well over $3300.00 dollars. I have had it for four days now. The power chair blew out. Sparks came out of the chair. The price tag is still on the sectional. I tried to chat with a representative about the issue as I also purchased the warranty. The representative refuse to help me because I did not have the order number. So, I called after repeating myself many times, I noticed on the call I was placed on mute. When I asked about why I was being muted, the agent explained that she would transfer me to an English speaker. I talked with someone name Travis. He said he could not find me in the system. He was rude and indifferent and did not even introduce himself or apologize about what happened without my prompting. He then hung up. I called back and a nice young lady explained why she could not help me. I was told to call in the morning.

I Purchased Macy's Insurance for the outdoor Furniture, it is for 5 years. The furniture that is hardly used, Cushions started shredding apart after 2 years. I called Macy's, they said it was too late but would replace & do me a favor (I have the insurance so they are not doing me any favors). I am now on month 5. Still no cushions. Terrible experience, Thought Macy's would honor agreements, I guess not!

The customer service at Macy's is awful. My husband and I purchased a leather recliner from their home store. After two days we notice the chair had what appeared to be a rip and a scratch. I immediately called the store and they said they would send a technician out. (We also had purchased the warranty for $168.00 which they said I didn't need to use because it had been 2 days). The technician came out and reported to Macy's it was natural scarring (the one scratch was through the leather and you could see the split).

Our experience with Macy's was good. We discovered an abrasion and puncture mark on the back of new leather sofa several weeks after delivery. Because of the position of the couch in our home these flaws were noticeable in daylight. Hard to tell what caused them, possibly something in transport, and we hadn't noticed them at first. WorryNoMore folks said sofa was still under manufacturer's warranty. We reached Macy's customer service and they made an appointment for inspector from US Quality Furniture Service to take a look at the problem.

My husband and I purchased a WorryNoMore protection plan when we purchased a leather sofa from Macy's. We only purchased it because we were basically getting our money back. We didn't need to use the warranty so we patiently waited for our store credit. Of course we never received it. When I contacted WorryNoMore I was told I had to contact them within 90 days of the expiration date of the plan so I was no longer eligible for the credit. I contacted Macy's and they were no help. I checked the plan brochure I received and it does not say anywhere they have to be notified within 90 days of the expiration of the plan. This plan is a joke, save yourself some money and don't purchase this plan.

In August we ordered 3 leather sofas. We agreed to make a first available delivery on Sep 5th. 1 days before they called and said sorry we have to reschedule cause the sofas have not arrived on time to warehouse. We’re rescheduled a 2nd time for Sep 19th and guess what? On Sep 18th they confirmed they will deliver the next day between 10-12 but when 19th came they didn't show up. We checked online and it said select delivery date with an option for next month. Really?

I purchased a leather sectional in 2014 and the sectional had nothing but problems from the start. Base was broken within a month and they had a guy come out with a nail gun and shot some nails. Now the base is broken again. I called Macy's and they said sorry it's not covered and forwarded my call to "WORRYNOMORE" ** company. They said "you didn't call us in the timeframe of when this happened so your warranty is voided and nothing is covered." What a bunch of horse **. They'll be hearing from a lawyer pretty soon. AVOID BUYING FURNITURE FROM THIS COMPANY! They are still selling this WORRYNOMORE warranty in their store as of today.

Several years ago, I purchased a coffee table from Macy's, along with a WorryNoMore 7-year policy to protect my investment. A month ago, the glass table top broke and I called Worrynomore. They denied my claim because they stated that I had not contacted them within a stipulated seven-day period. Nowhere was this time frame written on the Worrynomore documentation I received from Macy's, nor did anyone tell me when I purchased the policy that I had a limited time to file a claim. When I complained to Worrynomore, they sent me a copy of the official policy, but that was years after the fact. After reading the scathing online reviews of Worrynomore at ConsumerAffairs, I honestly think this company has invented every possible excuse to avoid paying a claim.

No More Worries is a very deceitful company. Like everyone on this board has mentioned (Over 500 complaints), they will use a play on words and then use them against you. You try to explain and they will say but you said, and use that against you. Worst customer service I have ever encountered. I wish someone would bring up a class action suit against them, I would definitely join in. They just want to sell you a warranty, take your money and believe me they will find a reason to deny your claim.

We bought a Ricardo Leather Sofa and chair from Macy’s with the Worry No More 7 year protection plan. The service from Worry No More and Uniters Warranty Company is pathetic and absolutely not worth buying. Buyers Beware!

My husband have $2000. in credit with this store. On January 2017 he bought 2 pieces of leather-sofas at Macy's and one of the sofas came with a crack on one of the front legs. As soon as he noticed this, he called customer service in front of the drivers that brought the furniture. Customer service told my husband that he had 3 options. Option#1 return the furniture but Macy's will not return to him the delivery charges, 2nd wait for a technician to fix the problem because they could order the base of the sofa with the manufacturer (that will take no more than 3-4 weeks to receive it) for the technician to install it at no charges, and 3rd option we can reduce the price of the sofa half price. My husband decided to wait for a technician.

I love Macy's and have, until now, always trusted the company to stand behind their products. Our Sterns & Foster mattress was delivered on 1/10/15 and after a few months my husband and I both suffered severe back pain that developed into bouts of sciatica; the money we've spent on doctors, MRI scans & X-rays, ** shots, ** treatments, Chiropractors, Pain Clinics, and other treatments could have purchased a new mattress, instead my new bed is a foam mattress topper placed next to my bed on the floor. Yesterday we met with an "Expert" mattress inspector from Macy's. He tossed a weighted string across the mattress and (while maneuvering a tape measure and cell phone) he quickly took a picture of the gap between the string and the pillow top of the mattress which he deemed to be one inch, not the required 1 1/2".

Ordered a new couch and coffee table from Macy's. When delivered, men could barely speak English and did not have the tools to put the coffee table together. Fortunately, I had tools and had to explain how to put the table together. They had no idea how to do it. Macy's said they had a 'white glove' checklist that the delivery men were suppose to provide. AFTER the furniture was delivered and set up, they provided me with a copy of the checklist. Out of 10-12 items they were suppose to do, they did only two! Terrible delivery. Ordered another table and was told it would be delivered on a certain day between a 2 hour window. It came well after the two hours and again the person could barely speak English. Could not assemble the second table because he did not have the tools with him. I had to provide the tools and show him how to do it. Unbelievable. Nice furniture, but TERRIBLE delivery! I will never buy furniture from Macy's in the future.

I called worrynomore today because I had discoloration stain that on my wood dining table that occurred over the weekend. I stated that I did not know what caused the discoloration. The rep denied my claim saying that only stains from spills are covered, but because I said I don't know what caused my stain, it is denied and she cannot edit my claim once it's denied. Moreover, she said I won't be able to use my warranty for anything else unless I pay their recommended person to fix this stain first. This makes no sense and is absolutely a scam.

Purchased a swivel rocker from Macy's. After careful examination we saw many uncorrectable issues with the chair. One arm was actually 1" higher than the other. The cording was recessed in areas and not in others. These are not issues you would associate normally with a $1000 item. They sent an inspector. He agreed with everything we showed him but the report he filed claimed no manufacturer's defect. After speaking with a rep, they agreed to send a second inspector. I showed him with a carpenter's level the issue. I even put it on the floor to show that the floor was level. When he filed his report he said he saw nothing wrong. I have instructed Macy's to pick up the chair as soon as possible.

My bed was dipping in several areas (I'm 120 lbs and only sleep on this particular mattress 2 months out of the year because it's a second home). A technician came and said it was only dipping 1 inch (below the threshold for repair). I spoke to Macy's customer service in details (for collectively 2 hrs unfortunately) but long story short, with the help of customer service they are refunding me $2500 for old mattress and letting me pick out another replacement this week. Hopefully this works out well, but the customer service call went well (minus the time involved).

Save your money. Do not purchase any warranty service from Macy's. The Worry No More Warranty is a rip off. This company will try every which way to deny your claim. The people are trained to use a play on words to make sure that your claim is denied. It's disgusting really. They give customers a false sense of security thinking their furniture is protected! My leather is basically just coming off my sectional and even though the warranty clearly states that it covers the peeling/cracking leather they called it fading and denied it. This is with the ultimate plan which I paid $600 for. What a waste of money!!! DO NOT GIVE THESE THIEVES ANY MORE MONEY!!! Shame on Macy's for hiring them, for this is truly a reflection on Macy's. I'm disgusted.

Purchased a outdoor sectional with Sunbrella cushion. Purchased the warranty and when making a claim they denied it. They wouldn't cover sun damaged on Sunbrella cushions. What a waste of money! Should have reviewed it first. I see a lot of unhappy customers. Macy's is messing up big time with this. Unfortunately all I can do now is let people know how bad they are and not shop there anymore. I lost once. Won't catch me again.

I am very upset at Macy's. My fiancé and I were debating over a fabric or leather couch while shopping at Macy's and the salesperson convinced us into buying the fabric couch and said that we should never worry as we are covered on accidental damages on the couch for 7 years. We agreed to spend the $3500 on the couch and then another several hundred dollars on the extended warranty. We recently had a leak from our ceiling which caused a stain on the couch that could not be removed so we called in to file a claim and was immediately denied stating that the damage was not an accident caused by me but it was caused by the air conditioner. I'm appalled and do not know what to do in this situation.

Today was the second attempt to deliver furniture worth over $4000, which came damaged again. I specifically told the agent to have the warehouse inspect the items before bringing them to my house and she assured me they would. I spent my afternoon during the window time frame to wait for the delivery. What a waste of time. The items were obviously not inspected. To make matters worse, the pieces are not available again for 4 months! The representative offered me $50, which is completely insulting. Now I have to deal with ANOTHER delivery and live without bedroom furniture for 4 months. This company is ridiculous and to charge over $4000 for damaged items is a scam. I will never buy furniture from Macy's again.

In Feb 2016 I bought a set of bed for my son. A year later, the box broke without any reason. I called Macy's, and sent a technician who could not fix it. It was agreed that I would buy a new game of bed and they would give me the credit of the amount I paid at first. Today (05/01/2017) 41 days after delivering the new mattress, this again broke. Bad quality, poor service, and very expensive price. I regret buying it. Full set for 740.00. For this price I would definitely buy a high quality set. Second and last time I buy macy's. I advise you that you are looking for a mattress to buy, look elsewhere... anywhere is much better than macy's.

Had Macy's come out to look at a sagging cushion and they ordered a replacement cushion only to be told by the manufacturer that they couldn't fulfill this request (no reason given). The WorryNoMore tech came out, spent about 3 minutes looking at the loveseat and now I get a notice from them that this is normal wear and tear -- after 2 1/2 years of ownership and only about 10 months of actually using the piece?? Such a waste of money, why spend big $$ for "quality" furniture at Macy's and then cover it with a warranty that I was told would cover almost anything? Lesson learned but what an expensive lesson it was, very disappointed in Macy's!

United Warranty who Macy's uses for their warranty on furniture is the absolute worst with service and execution. I ordered two broken parts 1/2/17 and still no parts or follow up. Shame on Macy's for using such a horrible company. I will never buy anything from Macy's ever again!

While shopping for a couch, my husband and I fell in love with this white couch. But we were very reluctant to get it considering we have a three-year-old boy and we had a baby girl on the way. The salesperson convinced me to buy this warranty stating that I didn't have to worry about the kids ruining the couch because the Worry No More program would cover it. If I really like the couch, to buy it with the program and I wouldn't have to worry anymore for the next seven years. I was convinced, what an amazing program! Yea right...

I have called about a sofa that the recliner doesn't work and they do not accept the claim. They are a scam. I'm disgusted with their long phone wait and then they come back and say "Sorry your claim is not accepted." I'm very disappointed with Macy's. I will never buy from Macy's again. I should get my money back on this protection plan from Macy's if they are not going to fix the problem. I called a year ago when the recliner periodically didn't work, and then later the recliner started working again. The recliner stopped working again yesterday. I called today and they again declined to fix the problem. Saying I need to get a technician to check the recliner. What good is the 7 year protection plan and why do they sell it to make free money?

We bought our teen son a bedroom set that is now a year and a half old and paid over $5,000 for it! Here we are with still a new set and the ledge that supports the slats broke in half! Our son is not a bad jumper nor is he overweight! When I called Macy's they offered absolutely no recourse, not even an apology! I am on a rampage to get my issue remedied as we paid too much for a bed that is clearly shoddy in its construction!!! Macy's look out!!

We purchased a sofa sectional and recliner from Macy's furniture store in Fort Lauderdale, FL the beginning of February. One month later and there is still no delivery date scheduled for the furniture. They say it won't even arrive at their warehouse until the middle or end of April! Hopefully we can have it delivered before June!!! Where else can you drop over $4,000 and not receive the merchandise for several months after! I really wish the saleslady would have shared this possibility with us prior to purchase! Instead she insisted the pieces would be in the warehouse and a delivery date set by mid March. It's now mid March and I have neither! DO NOT buy from here unless you are ready to wait 3-6 months for it and ready to make several calls to find out what's going on every step of the way!!!! Purchased from Fort Lauderdale store on Federal Hwy.

Purchased the 'warranty' plan from Macy's after buying some furniture. Recently had a claim from back in October 2016 that still hasn't been resolved. When I called to complain today (3/3/2017) their response was, "What can I do? What do you want me to do?" Then the 'supervisor' actually hung up on me mid-sentence. October 26th 2016, filed claim. November 11th 2016, tech came out to tell me I need new parts, takes 4-12 weeks. Feb 28th 2017, parts arrived, that's almost 18 weeks later. Now I have to wait another few weeks for someone to show up. The customer service department doesn't seem to understand how bad an experience this is, and when pushed, they respond with, "Nothing we can do." Even asked me what I wanted them to do.

This was a big purchase for my husband and I. We did the research and the saleswoman convinced us that this leather couch plus the 7 year warranty would be a wonderful investment for our young and growing family. It has not been! Very disappointing that our claims appear to fall on deaf ears and that so many of us have been duped! The leather which we bought b/c it was suppose to be better than bonded leather and other materials is now flaking off. We have barely used the couch and I faithfully cleaned and applied the protection that was sold to us as this was an investment for us. Extremely disappointing. We were honest, took care of our furniture and were lied to! Would never buy furniture from Macy's again!

WorryNoMore Warranty Service - I expected the worst when I looked up the reviews online but much to my surprise, it worked out well. There was a snag as the guy never showed up at his scheduled time, but the owner of the business called me the next day and apologized profusely and said he would take time out of his Sunday to personally come clean my leather couch. He communicated well, got the stain out.

I had a Nason bedroom set and a coffee table and end table delivered on February 14, 2017. Apparently solvents were used that gave off fumes which caused my family to become ill. After more than one hour dealing with customer service they have agreed to pick up the furniture for return but will not refund the delivery charges despite the products being defective. Calls to the executive office have not been answered. Very sad that Macy's carries such poor products now.

I purchased a sofa from Macy's for 5,000. I was concerned about purchasing fabric, but was assured I would be covered by the "Worry No More" sofa warranty. Not sure how much it cost, but you only have 15 days to call in a problem or it will not be honored. I didn't know and could not find the receipt, it took me two month to find it. So I have a sofa that has worn out, ripped, recliner broken, console rusted for 5K and warranty not honored because I phone it in 20 days late. I will never shop at Macy's again, and will be sure to tell my friends about this faulty warranty. #macy'snomore! Beware and don't bother with this warranty. It is a joke.

Right after Christmas a spring in the backrest of our couch broke. I went out of town on business several right after this happened. Well when I made the claim it turns being more than 15 days from the time it was damaged to the time I placed the claim. I would like to know why reporting a broken spring within 15 days has any bearing on this type of claim. Anyone that buys furniture from Macy's should think twice and if you do purchase the furniture please forgo the warranty because just like all other warranties there's some loophole that will allow you the company to deny your claim. Total scam.

Bought a new mattress from Macy's store during sales event, a Beautyrest Keaton Extra Firm. I did extensive research before deciding on this one. But could NOT find reviews from Macy's furniture store until I decide to return it recently. Where all these bad reviews pop up all the sudden? My new mattress was sagging in the middle and feels uneven firmness all throughout. I start to hurt my back after a couple weeks. Called Macy's within 60 days, and Macy's sent a guy to take a look. He measured the contour where it does not have defect and decide there is NO defect, but about the uneven firmness of this mattress. So, I only give an option to return with penalty of $85 restocking fee and a 15% of the purchase price. I'm wondering who is going to get this returned mattress next. Is this SCAM keeps perpetuating to the next guy on and on?

I purchased two couches from Macy's in 2013. I also purchased the premium worrynomore protection plan to cover the furniture. I made a claim in 2015 for structural damage to the couches and table. It took over a week and a lot of arguing with the "customer service" department at worrynomore to establish that I did in fact have the premium policies. They denied my claim several times and it became obvious to me that their employees are trained to deny claims at all cost. Once I finally got the claim approved it then took weeks for me to get the service people to come address the issues with the couches. I spent countless hours of my time dealing with rude and difficult people to get what I had paid for.

Never buy furniture from Macy's. The sales person mislead about what was covered. Our section, which was costly is sagging and the warranty company will not cover the problem. Stephanie in Macy's Florida customer call center told me furniture typically only last 5 years. (Next time save money and buy at a cheaper place and save money.) She also wouldn't listen and was extremely unhelpful. NEVER BUY FROM MACY'S.

We bought our sectional couch from Macy's in 2012. They convinced us to purchase the warranty coverage and said that if anything goes wrong in 7 years, they send someone right out to fix it. We had zero claims in 6 years. Two weeks ago one of the brackets that connects the armchair and the armless chair broke off. Additionally, the back pillow has a huge piece of plastic coming through the fabric. I called to make a claim today and was told that they don't cover that kind of stuff because it is considered "accidental". When I asked what is covered, I was told if I had accidentally set fire to the couch and it was damaged - "that sort of stuff". What a complete scam. Don't waste your money on this "warranty".

We paid a premium price for an inlaid wooden desk to be the focal point for our home office. It arrived with a drawer broken off the glide and has never worked. It is made of such cheap material that it scratches and nicks at the slightest touch - our office chair has rubbed against it on occasion and you'd think it's been a chew toy for an angry Siberian tiger. The worst investment that we've made since the 90's. I'll never shop at Macy's again and I advise that you don't either.

My wife and I purchased a VERY expensive Daren Leather Reclining Sectional Sofa with 3 Power Recliners from Macy's to include the Worrynomore Coverage in case of any issues with the Leather Sectional. So to no surprise and being ping ponged back and forth between Macy's Furniture Department and the Worrynomore group, we were told that the additional coverage for the sectional did not cover the leather dye coming off the couch. The plan was to cover the sectional for 7 yrs. Sectional is not even 2 yrs old. I have wasted more hours than I can even fathom. So here I am writing a review to other potential buyers. Do Not buy from Macy's and if you still choose to the Worrynomore Protection Warranty is a RIP-OFF!!! I will not be buying from Macy's anymore to include shopping with them. I can take my business elsewhere.

Before I called I read these reviews but I was hoping it won't be the same in my case. Guess I was so wrong. I bought an expensive sofa from Macy's Springfield NJ location just three years ago. I paid almost $500 for the worry no more coverage. I noticed my two seats were sunken badly and called them. After 25 minutes on the phone and collecting lots of info the rep comes back and tells me the sinking issue is not covered. I told them the leather on one seat is franking as well which I was told it's not covered as well. I asked for the refund of the warranty and was told to call Macy's for that as well. For some reason I love Macy's furniture style so can't promise won't buy their furniture anymore but for sure will never buy their insurance plans. TOO SHAMEFUL FOR A BIG RETAILER LIKE MACY'S TO HAVE THIS KIND OF FRAUD WITH ITS LOYAL CUSTOMERS.

False Advertising! I purchased a "worrynomore" protection from Macy's back on 4-16-2009 and if you didn't file a claim within 7 years I would have a $375.00 Macy's Credit. I think worrynomore is a separate entity of Macy's, but the furniture specialist sold me this, so I hold Macy's responsible. I even have this guy's business card. I wonder if he still works at Macy's. I kept everything they gave me as I was skeptical about their claims.

Bought a 7 piece leather sectional in late 2015 from Roseville Ca. Macy's. Salesperson said it could be a few months before getting the couch because of time of season and back orders. We were fine with time period because we liked the model in the store and were willing to wait. Delivery service called 3 months later and date of arrival was finally scheduled. Couch showed up and crew was bringing in 1 section at a time. No boot covers or putting anything down on our new wood floors. (Ok). Unwrapping the pieces some were discolored, wasn't even a close match. Crew finally got all pieces in living room and realized there were two of the same corner pieces and one recliner was missing.

Ordered a custom couch in November with a delivery date set in January. Paid for the sofa and delivery at the time on the phone. Got notified via email in December that the couch was ready for delivery and submitted all the information for delivery. Got a delivery date of 1/13/17. Waited and waited. No couch, no delivery. When I called they reported that there was a problem with processing the credit card. Although they had two phone numbers and email to contact me, nobody called me to notify me of the issue. Then I got informed that the couch could be delivered on 1/20/17. Delivery person called and said it would be delayed to the 27th. That was the final straw - Cancelled the order after he did not ask what was the problem or how to resolve. Yes the couch is sitting in the warehouse, but you can't pick up at warehouse. Poor service. Not dealing with them again.

I bought a sectional from Macy's in November. A sales associate who worked there cancelled our order in order to get the commission. It is now January and we still have no furniture. In fact, Macy's does not fill orders as they are placed, but rather as the sales associate finds the inventory online. The associate manager couldn't guarantee that we would receive our order anytime soon because of their poor business model. Never buy from Macy's, because they cannot fill your order in a timely manner.

The experience started 12/5/16. Extra care was taken to assure the correct side chaise / arm chair was ordered. Of course delivery comes 12/27/16 & the opposite furniture was delivered. I never was able to see the original order because it was done by phone call. I had to take off work to get delivery of the wrong furniture. We were told the mistake was corrected the day of delivery and we would get the pieces needed 1/7/17. On 12/29 we pay for the pieces kept (we had NO COUCH and kept what we could for our family of 6) and gave payment for the 2 missing pieces.

I bought bedroom furniture set on Nov 12 and scheduled the delivery on December 10. Obviously, I got rid of ALL the furniture in the bedroom early on December 10 so I can get the new stuff in. On December 10, a couple of hours before the scheduled delivery I get a call from Macy's saying that THE truck broke down (I guess they have only one truck) on the way from LA (!) and they cannot make the delivery and the next available date is December 20. Keep in mind that I have NO FURNITURE in my bedroom at this point. It's a good thing that I bought a mattress from another place (delivered on time!) and did not have to sleep literally on the floor.

I'm writing this review and also contacting the local Better Business Bureau to file a complaint against Macy's furniture. We purchased two recliners and they were both defective. We waited two weeks longer only to get two more defective chairs. The installers could not even finish the installation because the hardware was bad which was the case with the first set of chairs, not to mention quality defects in five areas of the chairs. Puckered leather, blue ink on the wood base, white glue in 3 areas.

I purchased a sectional couch in 2005 for about $1800. They sold me a protection plan called Worry No More - which Macy's stated that I would get a full refund for it if I did not call in a claim for the 7 years!!! I did not call in a claim - and kept everything. When I called in in 2016 - I was told I would get $178.00 back. They were sorry that the employee at Macy's made a mistake - but all I would get back was the Great Give Back Reimbursement - of $178.00. WHAT A SCAM! They make sure you don't call in a claim and make $525.00 on the plan! I can't believe this goes on today. Still waiting for my $178.00 voucher - for 3 weeks.

I just called Worry No More about getting my money back after not using their service for 7 years (as was originally promised). They needed to know the exact sales check number and exact delivery date or they couldn't help me. It was 7 years ago when I purchased the furniture. I don't have the paperwork and moved several times since I purchased it. Additionally, if you don't submit your refund request within 90 days of the 7 year anniversary of your delivery date, you aren't eligible for the refund they promise you when selling "Worry No More" initially.

My mother bought an electric recliner sofa from Macy's. The motor died with one of the recliners in the up position. Filed a claim with WORRYNOMORE in May 2016. They sent a repairman out after a couple of weeks. Two weeks later the part was finally order. At this point the recliner has been blocking the living room for a month. They tell us it will be 12 weeks until the part arrives meaning at the end of September. We get an email confirming shipment but tracking stops at the local post office.

5000 dollar sofa broken. Had bought expensive warranty with fancy name of Worry No More. Put in claim a month ago. No response. Call 'Worry No More', given runaround. Went to store. 2 hours later told to call on Saturday. Called office closed. Called 800 no. of 'Worry No More'. Rep says normal waiting time is 3-4 months. Would not let me speak to supervisor. I have a broken $5000 sofa unusable. Thank you Macy's.

Dining room table - it's a disgrace, rep from mfg sent out says it's up to standards no so!! Waited 10 wks for this. Came from who knows where, had worry free ins not covered says not damaged enough. Saw ad this week for the same set its name is Windward. We built a new home. Also bought bedroom called Eastwind. Also in ad. Also, finish coming off - have to dust every day some substance in drawers of chest and dresser keeps coming off... had conversation with our sales rep numerous times to no avail. Have a Macy's account for over 30 yrs! We are rethinking about keeping this.

I purchased the highly recommended Worry No More contract agreement for 198.00 when purchasing a cream colored leather sofa and chaise. Three years into owning this piece one of the seams in the leather is starting to separate. I submitted two claims online yesterday via the new insurance carrier Uniters. I received email responses within minutes of my submissions and both stated my claims were denied and not eligible. Why the hell did the Macy's sales rep do a hard sell for me to purchase the "extra protection on your investment" if it turns out I just pissed away 198.00? This is complete false advertising and all consumers BE AWARE!

We purchased a new sectional sofa from Macy's in May of 2015. We went there because we found the selection to have a few more different options than other area furniture stores. The sofa we selected -and paid for on the spot- was a custom order due to the color we wanted. We were fine with that as it is common for custom orders to be 8-10 weeks. Our new sofa arrived about 10 weeks later, with a rip in the back and a piece of metal sticking out. No quality control or inspection. The delivery team just dumped it, unwrapped it and left. We called customer service that very afternoon and reported the damage. We were told over the phone that the damage was noted and a replacement sofa had been ordered. After another 10 weeks of waiting, our new sofa didn't come and didn't come. There had been ZERO follow-up from Macy's.

Bought a queen size pillow top Macy's branded mattress 10/23/2014 (less than two years ago) and the mattress is no longer usable. The pillow top has shifted about two inches over so that the metal frame protrudes outside the piping and digs into you as you move on the mattress. Can't even sit on the side of the bed comfortably. Had a Macy's inspector from U.S. Quality who measured for a dip in the mattress (which was not the issue) but said there's no defect in a shifting pillow top and protruding metal frame! "Normal use" he said. Customer service rep including supervisor Tracy refused to acknowledge a defect and said this was normal use not covered by the warranty - although offered 10% off another Macy's mattress (like we'd want one after this?). Very arrogant customer service rep and a supervisor Tracy who didn't want to get on the phone with me until I insisted.

Purchased Sectional Sofa from Macy's in Perimeter mall, Dunwoody, GA in June month. When the sofa got delivered, noticed a piece not arrived in the box and just covered with moving blanket. It has used marks. We took pictures of that sofa piece and sent to sales person. He immediately arranged for the exchange. Again out of box piece arrived as exchange. We didn't accept the delivery. Warehouse personnel and sales person informed, new piece will be delivered in few days. Finally boxed piece arrived. Sales person really needs to be appreciated. But overall purchase experience is not that good due to out of box piece got delivered. Before this purchase, had a good impression on Macy's stores but not now. Submitted the same review on the Macy's twice but it didn't get published.

This is strictly for the mattress department and delivery service. I bought a mattress a week ago and asked the sales clerk to let them know that I can only do deliveries during the week and between 8 am and 1 pm. She advised me that she would put that in the notes. The day before my delivery I received a call stating my delivery was between 3:15-5:15. I immediately told them I couldn't do that and only the times between 8 am and 1 pm and they said they could not give me a morning time. They stated they could tell me what days they have available and the day before is when I would find out if I got a morning time or not due to my zip code. So basically I would continue to wait on my mattress being delivered until I was lucky enough to get a morning time for my mattress to be delivered.

If I could give zero stars, I would. Also if I could go back in time, I would have taken my 5k to spend at Copenhagen or another local furniture store. My experience has been absolutely horrendous. I'm not one to write bad reviews but I would find it a disservice to consumers, who, like me, felt Macy's would be a company you can trust. Delivery on wrong and damaged leather sectional pieces have been the major issue. Worry no more is a bait and switch. Please reconsider high priced items when searching for furniture to purchase from them. It's been almost two years and we still have yet to get a correct order delivered. Never mind trying to get upper management involved, they do nothing to rectify any problems other than give you their scripted answers to appease you at the moment.

I ordered different furniture items from two different stores at the same time: Macy's and Rooms to Go. Wow, what a difference in service! Rooms to Go brought me broken items on two different delivery trips. Rooms to Go refused to refund me my delivery fee. They have absolutely horrible customer service once they have your money. Macy's on the other hand was great. They delivered my furniture quickly, on time, and intact. The Jedd sectional sofa is great. Everyone who has visited my house has commented how they like our new sectional sofa from Macy's. Macy's delivery fee was also slightly less than Rooms to Go. I would pay a little more for the better quality product and dependable delivery that Macy's offers over Rooms to no GO.

We ordered a bedroom suite and mattress/box spring. We were charged for two "white glove" deliveries. We waited two weeks for delivery. Upon arriving the hardware was missing for the headboard. We were told it would be corrected. That they would have to order a new bed, but it would take a full week. We received a call today saying the bed did not come in. We called customer service. They were unable to contact anyone in the warehouse. We were told they would call us back today. It is now 7:30 pm. I doubt anyone is going to call us back at this hour. So much for "white glove" service.

When we purchased our sofa from Macy's, we asked if it was scotch-guarded to protect against stains. We were told that they now recommend against scotch-guarding, and instead offered the Worry No More program. They made it sound so easy and fool-proof. About four months after having our sofa, we noticed a random black stain on - no idea how it got there, or what it is, and it wouldn't come off. We sent photos to Worry No More, and were told they would honor the claim, and it would be 6-8 weeks to replace the cushion. The entire cushion has to be replaced because it's attached to the fabric cover, so you can't just take the cover off. That was in June 2015.

I used to love Macy's, but I was taken in by the Lifetime Furniture Protection Plan. My Macy's dining room table scratches easily. Poor quality. I wasn't too worried because I purchased the Worry No More Repair Plan. It took several calls and about 12 weeks to get an actual inspector to come to my home. Results - claim denied. Macy's believed scratches occurred over time. In essence, this is true. Additional scratches were incurred while waiting weeks for a claim inspector. Most of the scratches, however, occurred with the first party I threw.

The "worry no more" structure plan is a joke. We have a defective recliner and they denied the claim because it was more than 10 days. The brochure that we have says nothing about a timeframe. The supervisor told me we had 15 days. So the claim rep and supervisor can't even agree to the same time but the consumer is supposed to know it. Don't waste your money, it's a scam!

Macy's has one star by their name for a reason. This is the level of customer service that you receive when buying a product from them. I purchased furniture from them and sat home all day Saturday and it was not delivered. Now advised they have no idea when they can deliver it. The customer service that I am receiving from the Towne Lake Macy's Store in Kennesaw, GA is horrible! I will not buy from them again!

Ordered king size headboard which was delivered separately from mattress and frame. Delivery team arrived without hardware to attach headboard. Apparently had never attached a headboard. They dropped the headboard and left. Have been trying to have Macy's do the work of attaching the headboard without success.

I ordered 2 items from Macy's online. I received both of the items I ordered and was not satisfied with one of the items. It looked different online. When I called Macy's for a return label, the rep was not able to "pull up my order" and the call was disconnected. I called back and all of a sudden my order was found. I am then told they have a 3 DAY RETURN POLICY! 3 DAYS! I ordered the nightstand 11 days ago, not even 2 weeks! I asked to talk to a manager, and he also tells me the return policy is 3 days.

I purchased electric reclining sofa and love seat from Macy's in Feb. 2013. Over the past 6 months or so we've noticed the sofa back sagging and it has now become uncomfortable with little support. Manufacturer's warranty was up so now the 7 year Worry No More protection kicks in... Ha ha. What a joke. Filed a claim and was asked leading questions... Like "When did you first notice the problem?". Being honest I said "6 months or so... It's been a progressive thing."

We bought a leather sectional and noticed in 2 places the leather worn away. It's still under manufacturer warranty and we also bought the no worries premium plan they offered. We thought since we make a large investment it was good idea. No don't waste your money. Macy's sent a guy out who was in my home 5 minutes and left and wrote a report saying pet damage. There are no scratches or claw marks and it is not in a area where easily accessible. Since they denied it the no worries plan will also not cover it. They told us when we bought extra plan they cover everything. Not true representative at no worries said they lied. I will never shop with them again. They don't back up their merchandise warranty.

I loved Macy's until I bought furniture and was convinced to purchase the worry free plan. Just like the other reviews it's true Macy's should be sued. They hired this company to assist its customer like a bait and switch. I had a stain that wouldn't come out. My furniture was not even a year old and I was told I just had to call and that's it. Well needless to say, they had me on the phone for an hour as though I never bought this expensive warranty. I had all the information which they had everything on file. First call waited 10 mins. to get to person then call dropped. I call back and got a new person. I can't even type anymore because it makes me even more mad.

Don't buy the Worry No More Warranty for furniture from Macy's. They ask you lots of gotcha questions so that your claim won't be covered. I don't know how people can work for this company. No integrity and or ethics. It's a shame Macy's is affiliated with these guys. I bought a 7-year warranty but read the fine print first!! I'm more mad at myself for buying this worthless warranty because I know better. These people scam you out of your hard working money. First-time shame on them. Second-time shame on me. But there won't be a second time!!

DON'T EVER BUY "LEATHER" FURNITURE FROM MACY'S. Or buy the warranty. Less than a year later my sofa had "discoloration". This is a term that means "the cheap stain we used on the sofa is off the leather and you are stuck with the furniture. Don't bother calling us, SUCKER!!!"

We bought a sectional sofa with WorryFree Protection Plan. We were promised that when we got this plan everything would be covered. No issues. Come to find out that is all a sales gimmick. Getting the sofa fixed for stains and sagging is a pain. Very poor service and company to get the furniture. NEVER EVER BUY from Macy's - Furniture.

I am so frustrated with the Macy's Worry No More program. I purchased a dining set more than 7 years ago. When they delivered it I was told that if I signed up for the Worry No More program I would get $119.00 back if after 7 years I didn't need any refinishing on my dining set. I called and spoke to several people on different days wondering if the voucher was mailed. I didn't know I was even getting a voucher. I thought it was cash. That's what the delivery man said.

I have been a very long time Macy's customer and have been very happy with all of their products until I purchased a dining set and the Worrynomore protection policy. I had the dining set for a short time when after 1 dinner party, I noticed multiple blurry marks on the table. I immediately contacted Uniters, the company holding the Worrynomore contract. It took the technician 2 weeks to come out. When he finally arrived he explained that the marks were from heat and due to the very flat finish on the table it can't be buffed out but they would have to resand the table and apply new finish. I filed the claim and it was denied because Uniters claimed the damage was "accumulative" even though I had the set for only a month! Do not purchase this plan with Macy's! Uniters has no integrity and will not uphold their responsibilities outlined in the policy.

We bought expensive furniture worth north of $15k from Macy's Perimeter Mall Stores in Atlanta, GA and my salesperson, JACKIE ** asked us to put "Worry No More" Insurance since they are very pricing furniture and we did. The "Worry No More" Insurance was equally pricing on all the furniture. We asked her what the "Worry No More" and Factory Warranty covers. She told us the Factory Warranty is for a 3 year period and then the "Worry No More" was for 7 years period. That if any of the furniture got damage during the period MACY'S would replace the furniture Worry Free at no cost to us.

No one could possibly believe how a company as miserable as this can stay in business. Macy's has been around a long time, and I assumed they knew what they were doing and was willing to pay a higher price for quality service. I did NOT check the reviews first - BIG MISTAKE on my part. Over the last 3-4 months Macy's and its robots have called multiple times, with increasing frequency. At first, there were calls to congratulate me on my order and tell me about Macy's wonderful products and services. Over time, that changed to notifications that the delivery date would be delayed, delayed, and delayed some more.

Purchased a mattress 3 years ago and it started to sag and the springs ripped through the mattress. So they sent a tech and came back saying that they don't cover falling sides of mattress which isn't the case. The damn springs broke through my mattress and 10 year warranty is garbage. They suck. Never buy from them ever again.

We ordered living room furniture in very early January to be delivered in late January. The leather sofa to be delivered was cut apparently by a box knife while unpacking it. We rejected the delivery and we were told the new replacement stuff would come in late February. In late February they delivered the furniture and the matching chair had a broken arm and it wobbled and one side was lower than the other side. The delivery guys tried to tell me to screw the legs out to level it, but the legs were loose that way. When we complained to Macy's they told us that we couldn't get a replacement chair until MAY! We have told them to come and pick it all back up that we don't want it. The bad quality surprised me from the high dollar cost at Macy's. I wonder how they stay in business. They won't get anymore of mine.

We had this odd style but unique sectional we bought 2004 and we had it in our formal living room and have never used it until 3 years ago. We downsized to a smaller place and got rid of our gmail guest room couch and now been using the formal sitting, and the leather just starting peeling and cracking. My brother bought same thing coincidentally and he lives in South SF and he had the same complaint but his showed trouble right away as they used it for family room and we didn't until just 3 yrs ago. This sucks! You pay a lot and we love the style ;)

Complained to Macy's about Simmons Beautyrest Vanderbilt Collection mattress sagging. They sent out someone to "inspect" the mattress. It has a 2 inch sag when you lay on it. I only weigh 160 pounds. Mattress is terrible. They do not even test to see if it sags when there is pressure on it. They check for broken springs, but other than that you are out of luck! Do not buy from Macy's. They have horrible customer service. "We're sorry, but your mattress falls under manufacturer's specifications". You may as well buy a cheap mattress from a discount store and replace it every couple of years.

I purchased a few pieces of furniture including a dining room set and sideboard. The first delivery most of the pieces were damaged and also they sent two chairs that were completely different than the set. They scheduled an exchange and the same pieces came damaged. It keeps happening and this is my fourth attempt to get these pieces delivered. They keep sending pieces that are damaged. Macy's doesn't inspect their furniture before it goes out to the client. After you refused the damage furniture they make you wait 72 hours before they scheduled your next delivery. They have the worst service. Didn't expect that from Macy's. They shouldn't be in the furniture business at all. I will never buy any furniture from them.

Upon purchasing Living room furniture, we were PUSHED in purchasing a No Worry Insurance which we were told that it will be reimbursed to us after 7 years if not used. We never used it and now that we're requesting a refund, they will send us "voucher" towards purchase of furniture. We're very unhappy with their service and these sets that will never ever purchase from them. Yet, they deny telling us the coverage and refund policy. DO NOT BUY FURNITURE or this stupid and ridiculous coverage. I will be reporting it to Consumer affairs and may take them to small claims. Their managers are NOT supportive either...

Simmons Beauty Rest Pillow top Mattress, Vanderbilt Series - I purchased this mattress last May. It was great for about 6 months. It started to lump where I slept which was uncomfortable. But the worst thing, after 2-3 hours of sleep the spot where I slept become so hot it woke me up and I could not get comfortable. I bought a new mattress pad thinking it was the pad. There was no change in the condition. I tried turning the mattress, sleeping in a different position and changing the pad again.

I bought Simmons Beautyrest firm with pillow top mattress from Macy's. I made special arrangement taking time off from work for the delivery. However, when the item came, it was very disappointing that the mattress had no pillow top. I called the delivery to ask if they can exchange it on the coming weekend so I don't have to take time off again. I explained to the operator to consider it as a priority because I needed the mattress and I didn't get it at the time it was supposed to. However, there was no any flexibility based on the operator who told me she can only treat it as a regular delivery. This makes me wonder if they are serious with the mistake they made. The experience with the delivery is a nightmare. I hope the delivery service be more diligent with delivery items. And when wrong items are delivered at least to be more flexible with customer's request in re-scheduling deliveries.

Bought very expensive Delmont Bedding Furniture from Macy's and it started letting out a very bad odor. It is causing me headaches and the smell is unbearable. It is emitting a very bad musty/moldy smell. They refuse to be held accountable.

We purchased a twin bed from Macy's furniture on January 3, 2016. It is January 26, 2016 and I still have not received all items in working order. We have had multiple people come out to our house to deliver parts of the job. However, nothing ever is completely finished. I am very dissatisfied with this process.

On December 31, 2015 I went to a Macy's store and bought a queen size bed for $645.22 with a delivery date set for 1/8/2016. On 1/4/2016 I called and cancelled the order before it shipped out. But since I paid with a debit card they said they would have to cut me a check and it takes 7-10 business days just to process and another 14-21 business days to mail. I was not happy with this response and escalated the matter. Another rep told me that my refund would go back on my card and should appear in 7-10 business days.

My husband and I purchased the Clarke fabric 2-piece sectional sofa at Macy's in Marlborough, MA on 3/5/2014 along with the worry no more furniture protection plan. On 5/4/2015, I contacted the worry no more call center for a claim regarding a soil. The outcome of the claim was not covered due to not reporting incident within the allotted time frame from when the stain was noticed. Then on 5/4/2015, my husband called to try to clarify dates as I was hospitalized when the incident occurred and provided inaccurate information. My husband attempted to clarify dates but the claim was ruled uncovered (I have proof of hospitalization.)

We purchased a Serta iComfort mattress about 3 years ago along with the Worry no more warranty. Before I purchased said item I made sure to ask if this warranty would still be valid if we move outside of an area where Macy's is. My husband is in the military so we move where we are told to go and I wanted to make sure of this otherwise, we would go elsewhere. I was assured everything would be covered no matter where we moved. Fast forward to now. In the beginning of November our toddler climbed into bed with us and his diaper leaked, which went through the mattress protector purchased as part of the worry no more warranty.

Tried to file a claim as the fabric cleaner they had given us stained the couch and has changed the texture of the fabric. The two women, including the supervisor, I spoke with were extremely unhelpful, kept interrupting me, and were very unprofessional in the manner of which they spoke to me. I will never purchase furniture from Macy's again or use Worry No More as a warranty and advise anyone to do the same. They will try to find any loophole to not bring out a technician and service your claim and treat their customers with disrespect.

On September 2015 I purchased a leather sectional and the Worry No More plan. After only a few weeks, my leather was completely ruined and peeling. After 5 hours on the phone, being passed back and forth between Macy's and Worry No More, they finally sent a tech from Macy's who said that it was not manufacture defect, that it is something else. He referred me to Worry No More who of course said they could not help. After another 5 hours and being passed around, Worry No More is sending a tech on December 19.

Purchased the floor model of a couch at Macy's on April 19, 2015. Material on the couch keeps balling up like a cheap sweater. Contacted Macy's today and was told there is not warranty so nothing they can do. I asked if they stand by what they sell and was directed to Jonathan Louis furniture. Please read all reviews about Jonathan Louis furniture before you purchase. Macy's normally has such great customer service but not when it pertains to the furniture they are selling. Buy BEWARE!!!

I purchased a BeautyRest Queen Extra Firm mattress set for 799.00 mattress and 200.00 Boxspring November 3rd 2015. I slept on it two days then called day three to exchange for the Beautyrest Firm (not Extra firm) which was same price, but since I did not have a problem with the Box and was not returning it, I had to pay an additional 40.00 for the one mattress I was purchasing. I paid a 15% Restocking fee + 80.00 return shipping fee for the first mattress and the additional 40.00 for the exchange mattress. I paid an additional total of $239.00 for the original $999.00 set. They offered me a $50.00 Macy gift card as a refund for the additional 40.00 mattress charge, I was not offered a refund to my Visa card that I used for the entire purchase. Help me understand all the additional charges and why I was not credited on my Visa. Please help me understand the additional charges. They have some 3 day policy. 14 day policy and 60 day return policies all confusing. Reselection -return policies. Is this all lawful? Help.

We bought a full kids bed furniture from Macy's in July 2015. We bought the mattresses in October and as soon as put the mattress on the bed, we noticed the huge gap between the spring box and the edges of the bed. So we contacted Macy's and they sent someone to check it on Nov 25th. He stated that this is the manufactured specification and they want you to buy their mattresses to match the bed. Informed him that we were not aware of this when we purchased the bed.

Not happy with Macy's furniture. When we order it says delay and they resend. Keep same problem. Not worth to get it. Furniture shopping charge cost 100$ on one piece. No furniture from Macy's.

Disaster!!! I purchase an apt. in 2011, bought almost all my furniture at Macy's Herald Square. Couch/Chase ($1800) and my bedroom mattress ($1000+). When purchasing the brown leather couch, the salesman talks of me buying a warranty policy. I never trust these things. He gives a whole speech, even takes a marker to a floor model couch telling me WORRYNOMORE will cover even that. I specifically remember, because he wrote on his couch and it caught me off guard. Anyways, I was against it but my mother who was with me talked me into it.

Worry No More is a scam. I will never step foot in a Macy's home furniture store again. Additionally, I will tweet, facebook as much as I can about this. I buy office and home furniture frequently but this program STEALS your money and has fine print that is impossible to follow. Goodbye Macy's home and Worry No More. You have lost a customer to save 140.00. Congrats.

I will NEVER EVER buy another piece of furniture, nor their joke of a warranty with Worry No More, ever again. I have barely had this leather section for more than a year and it is coming apart at the seams and the cushion is bubbling under the leather. I purchased the 7 year warranty and they claim neither is covered. I plan on selling this junk sofa on Craigslist.

My mother purchased a sofa and love seat from Macy's in September 2012 along with Macy's Worry No More 7 Year Protection Plan. She noticed that the cushions on the sofa were failing on 10/22/15 and spoke with a Macy's representative who informed her that this is covered by the plan, but she needs to contact the Worry No More Plan to get it resolved.

I purchased a sofa and love seat in January, and they were delivered finally in February. Upon arrival, the sofas were beautiful, comfortable, and what I saw in the store. However, a few months later (6), I started noticing that the sofa was peeling (rough fabric fur balls) all over. The sofas are hardly used, and when they are, they are usually covered with a blanket for protection. Still, the fabric is a terrible quality, and became ruined. I went into the store with my daughter, and we demanded to speak to the manager. The manager was rude and unhelpful, only telling us that they would get a contractor to "inspect" the sofas at our home, and then determine if anything could be done.

We decided on a sofa and love seat that was priced around $2700.00 and ordered them on 9/29/15. The furniture consultant at the Macy's furniture store was very good in explaining that the product we intent to purchase is discontinued, however she mentioned "there are few pieces each and you should be OK to get them" and we decided on a delivery date. She also mentioned that "they may be damaged and you should refuse to take the delivery of the furniture if they come damaged." While we were looking forward to the furniture we get a call a day before that they are cancelling the order as the furniture is damaged. When we called Macy's they stated "there is nothing we can do, the options are to find another sofa or you are on your own."

Macy's furniture is of very bad quality, very rude and non-cooperative customer service. Once you buy the furniture and protection plan they don't care no more. Never buy worry no more protection plan from Macy's. Be aware it's a big scam. They will not help you out with any kind of protection and even if they do it will take them 6 months to fix it... I am without a sofa from last 4 months and still they are saying they are waiting for the part to arrive and they can't do nothing about it. Please don't buy furniture or protection from Macy's.

I ordered a mattress on a Monday and the person who took my order over the phone asked if I would be okay with a Friday delivery. Due to being at work, we decided to put me in for Saturday. I received a text on Thursday saying that my delivery was confirmed for Friday. I went online to change it back to what I originally requested, but Saturday was no longer available, so I chose Sunday. On Saturday I received a text that my delivery window was from 9:30 am to 11:30 am and that I needed to be available during those hours. Around 10:15 am I received a call from the delivery drivers saying they were 10 minutes away. At about 10:45 am I received a call from the company or the warehouse saying they were unable to deliver my mattress due to the Chicago marathon.

I was contacted today by Jennifer ** from the Executive Office of Macy's. Jennifer after her review offered to credit my initial purchase back or being credited towards a new item. Pleased with the resolution and my renewed confidence with Macy's. At the end of the day, stuff happens and sometimes a company has to stick behind the products it sells. I wanted to make sure that I published the resolution publically since I complained publically. Thank you!