Macy's Furniture Reviews

NEVER purchase a mattress from Macy's. First, in the past, I purchased a mattress from Macy's because I was moving into a new place. I gave plenty of time for the delivery and scheduled it in advance of my move. The delivery date kept changing. BUT, they would never contact me to tell me it wasn't arriving. After waiting a month, I would find out the day before when I didn't receive a phone call with a delivery window and I called macy's myself. Rinse and repeat. Ultimately, I had to cancel my order and purchase a new mattress from a local company where I had to pay about twice as much. THEN, a mattress that I purchased for my parents, who are elderly, ended up fraying and coming completely apart after three years. I purchased the worry no more as well as the extended warranty.

A few years ago, I had a big issue with Macy's and had three defective mattresses in a row. I gave up on them and said I would never buy another bed from them, until I found myself in a wheelchair and I am unable to shop for a mattress. I gave them one more chance and bought one and I hoped and I prayed that it would be OK. Once again, I have a defective mattress that’s caving in on the side. I'm partially paralyzed and it’s incredibly difficult to get in and out of. I almost went flailing out of it this morning, trying to get up and it is outright dangerous to me. I don’t need to spend my nights in pain as my days are difficult enough.

I purchased a sectional from Macy's and was sold an insurance policy from WorryNoMore. I regret it deeply—DO NOT BUY THIS INSURANCE; it's a complete scam. We bought a 5-year plan, believing it would cover pet stains and rips. When my dog accidentally bled on the furniture, I filed a claim. They sent me a removal kit that didn’t work at all. When I called back for assistance, I was shocked to learn they had closed my claim. I had to resubmit with pictures, which I did, but it’s been over two weeks without any response.

Don’t get the WORRYNOMORE Warranty on furniture. I didn’t used the warranty during the five years, so I made a claim to get back my money. Here is the kicker: “The voucher may only be used toward the purchase of new WORRYNOMORE eligible furniture, mattresses, and/or area rugs. The voucher is not redeemable for cash and is not transferable. The voucher expires 90 days after the date of receipt. Excludes direct ship furniture and mattresses”. I was under the impression from the sales representative that I will get my money as cash and can do whatever I want with it.

They deny warranty for insufficient and erroneous reasons--you pay for the "worry no more" warranty and all claims are denied. They normally don't answer the phone and only work through text messaging so you can talk to an agent. I never heard back from them when I told them the reason they denied the claim was not accurate. When I call Macy's, they just send me back to "worry no more".

We ordered a modular sofa. First, there was some snafu whereby the warehouse didn't order it from the manufacturer but they held onto our money. Then, when "re-" purchased, they just dumped hundreds of pounds' worth of boxes at our doorstep and hightailed it out of there. What are you kidding me after spending thousands of dollars?

Purchased several sets of furnitures with worrynomore plan of $856. After 7 years, when voucher is due, I was told by Trish I’m past the 90 days window. I was shocked because this was never mentioned or indicated on the paperworks I received. I asked for a Supervisor but was on hold for several minutes w/o answer. I called again, and this time Elvis was on the other line. He was able to help me with the voucher of $349, way below the amount I purchased. He mentioned that he was not seeing at his end all the furnitures and plan that I purchased, though the salescheck number are the same. My business with Macy’s ends here. If there’s a class action lawsuit with this company, count me in.

Receiving their repair service was extremely difficult, and then, when you gave up, you realized that "Worry No More" is really worrying more. It's a scam to me. The casino combination. Luck or no luck. Was very disappointed.

We got a recliner sofa. Keep in mind that the Worry No More covers things when you have structure issues or mechanical or electrical issues regardless of what they say. We opened two claims within 3 years of purchase. Both was for a bad switch which controls the reclining feature. The first time it was within a year so it was quick. They replaced within 2 weeks. 2nd time the switch broke. Looks like it will be months before it will be fixed. The reason being these couches come from China and the older it is those models are phased out and Macy’s don’t carry them anymore and everything they have to order from China and even they may not have them and they have to find spare parts for old models.

I bought a furniture set from Macy's worth several thousand dollars and bought the warranty which I was told I could get back if I didn't use it. Upon calling Macy's and sitting on hold for 45 minutes, I was told I had to call "worry no more" directly. Once calling them, I get told I am beyond the date of requesting my certificate even though I never used it... but here's the catch. The "coordinators" as they call them might be able to overturn it but I have to call them directly on a different number. Upon calling the number during normal business hours per their recording, they are closed. So all I can say is don't buy this warranty! They will sell you on the fact that you can get it back but you don't. I'll be sure to join any class action lawsuits that come of this.

I had to call in an order for a 3 pc sofa set with a chaise due to the website not allowing me to choose which side the chaise was on. I called my closest store and ordered the set with a right facing chaise. Took 2 weeks for delivery and when it showed up it was a left facing chaise. Their customer service line would not help me and sent me back to the store. The rep I spoke to was not there and the manager informed me I would have to cancel the old order and re-order. He was going to try and get me the earliest new delivery date possible which was 4 days after they delivered the wrong couch.

I purchased the Worry No More. I was approved June 3rd for the voucher if I don't use the service in 5 years. I waited over 60 days and never got any voucher. I started calling and found out it was never processed properly. Now I have to wait for another 45 days again. In Macy's 5 years ago I was told I would be eligible for a 500 dollar voucher after 5 years. Now they say it's only 248 dollars the price I paid. Macy's in store sales representative misrepresented the program. And the fact that I received a email with the approval and they never even did the requirements to proceed is shabby business dealings with customers. I WOULD NEVER RECOMMEND THIS VOUCHER PROGRAM. Macy's is clearly nonprofessional when it comes to treatment for their customers.

I bought a sectional couch along with 2 power recliners from Macys with their "no questions asked" warranty that covered everything. My first claim was due to my puppy digging a whole in a couch cushion. You are allowed up to 3 dog damage claims. They denied it. Said it was fabric failure. Then both power recliners went out. They rejected that claim as well saying it was from normal wear and tear. I have one recliner that will not recline and the other is stuck in the recline position. This set is not even 3 years old. Total waste of money. I am surprised that Macys would associate themselves with a scam of a warranty company.

Worst experience every mis-step of the way. Purchased chaise, salesman took almost 2 hours to complete the sale. Said delivery would take 8 weeks. Kept getting run around, right hand doesn't know what left hand is doing. Nobody said same thing twice. They canceled my scheduled delivery date without telling me. Had to re-schedule it another week out. Total fiasco. Macy's Furniture has no defined process and procedures, so everyone is just flying by the seat of their pants. It was easier to buy my house than this couch! I will never go there again. If this couch is not perfect when it's finally delivered, I will be beyond livid.

Purchased full kitchen and dining room set - purchased insurance under the policy that any damage from an accident would be covered. Submitted and resubmitted with photos dates time and details denied.

I recommend not buying furniture from Macy’s. They are very expensive but made cheaply. I bought my reclining sofa about 7 years ago, with a warranty. Within a few months, the wood on both arm rests collapsed. It was cheap plywood. I called them and told them what happened and they said it wasn’t covered. My wife and I are average size, under 200lbs. It’s natural to push up on an arm rest when getting up. They said we were leaning on it too hard, therefore they couldn’t cover it. Such a scam. I highly recommend going to actual furniture stores over Macy’s.

MRS ** at pasadena California furniture section 2nd floor helped us a lot. We purchased 2 Hotel series queen size mattresses. She was very nice and professional and helped us to choose the right mattress. Also the MANAGER at that dept was very helpful to help us. Thank you **. You the best. ** Family Tujunga California 91042.

Purchased the 5 year warranty at Macy’s for my couch. Sales person did not tell me there is a 90 day window to get a refund. Found out after I called the company to get the refund and I already past the 90 day window. SCAM. The system should automatically detect who used it or not and mail the refund back or have received some sort of mail.

I bought a Canyon White King Bedroom set —- it took them 8 months to deliver and I just discovered the bed frame and dresser has termites during an inspection of my home for sale - the home had no termites. The set was in a guest room. Macy’s will do nothing because it is beyond warranty period —- just wrong. I was sold a bug infested bedroom set.

I purchased a plan from Macy's after buying furniture from them. Reported a claim and it's been almost 4 months and I never get an answer. A tech came to check on the sofa and said he could not do anything because it was leather and he couldn't fix it. I asked to speak to a supervisor several times and they never call back. Don't waste your money.

Denied twice over the "assumption" of pet damage, said it occurred over time. The first rep stated different. She said that the ultimate protection plan only covers urine marks and when I challenged her word she said it was too much damage. I asked her, "What is it, does it only cover urine damage or is it too much damage." I had a claim by the way of 4 chew marks by my pup on the corners. I asked to speak to someone in claims and said I had to email that. I asked to speak to a supervisor and was denied. I was told there is no supervisor that I can speak to. I called Macy's and was trying to see how I can speak to headquarters or someone helpful. They sell worry no more insurance as a third party and as nice as the rep was over the phone he knew nothing on that insurance they sell in their stores.

I ordered a high-end bed from Macy's that included White Glover delivery. The first time it was delivered, the bed was broken by the installer who, using a drill, broke the furniture. The second time, the bed was installed with the wrong parts. The feet that support the slats don't even reach the ground. Because they placed the mattress back on the bed, we were unaware there was an issue until we tried to use it. Macy's customer service response is that they will have a technician call us within 3 days. Still, we have yet to determine how long it will take to fix this or if we can have a replacement delivered in two weeks—no way to escalate the issue beyond customer service.

Purchased sofa and worry no more protection plan as the salesperson said it covers pet or other damage for 5 years. I filed a claim which was denied due to repetitive damage. Of course it takes repetitive scratching to cause damage so it's a catch 22. I'm so disappointed in Macy's. I wont buy furniture from them again.

At the time of the sale I was not given an exact delivery date. Since I ordered a sectional I was not surprised. It has been 4 weeks and I have heard nothing from Macy's about a delivery so I called. I was told today that it will be 3 more months before they even start building the sectional. The expected delivery is 6 months after purchase. I did not consider this sectional custom since it is the exact model on the floor and it comes in the choice of fabric and color I ordered. I realize now that I should have paid heed to all the reviews that say the, "furniture never comes". This is absurd. It also explains the cagey conversations between the salesperson and the person taking the order. Don't buy furniture at Macy's.

My mattress was under a ten year warranty. Macy's sends a guy out from a third party company called Tri State Furniture Service (who has a 1 star rating on Yelp), to lay a flexible wooden yardstick on my mattress to determine any sagging. They refused to let me submit my own photos using a level. I can only assume, that Macy's is having to replace far fewer mattresses with this method. My advice- DO NOT Purchase Warranty Protection with Macy's mattress department.

Purchased a leather sectional sofa from Macy’s and offered and encouraged to purchase the Worry No More warranty insurance. That company is a total SCAM! Try and put in a claim and I guarantee it will be denied. Call the company and after a long wait on hold “while they check on the claim” you get disconnected! Do not purchase the warranty from Worry No More unless you like to throw money away!

They published some photos of a very nice sofa with a misleading description, for a price of $174 plus taxes. I assumed it was the product and ordered it. I was going to send this sofa to another country with a shipper and I made a mistake when entering the address. I canceled the order immediately and reordered the product, in the end it turned out that this was a cover. They refused to refund me any of the order amounts.

Sofa got discoloration and sticky. Bought plan. Worry No More is a scam. Nothing is covered. Bad quality of leather. Customer service is like talking with a recording machine. No solutions. Worse experience ever. Sofa is also having dents.

I purchased thousands of dollars worth of furniture and thought that it would be a good idea to have the Worry No More Warranty. After all, I was told that if we don't use the warranty service, then we would get a full refund of the warranty price in the form of a voucher for furniture at Macy's. It's been 7 years and we never used the warranty service and it's been a nightmare trying to get the voucher. You could only request the voucher online, but the worrynomore.com site is never working right. I call and call and they said that they are having problems with the website and to keep trying. It's been a week already and multiple attempts per day are unsuccessful. Looks like they want you to give up so they don't have to give you the voucher.

I ordered gold hoop earrings as a holiday gift. As soon as the person put one of the earrings on the post broke off. They couldn’t replace because no longer had the item and wouldn’t issue a refund because it was past 30 days. Closed my account.

We went to Macy's in Barton Creek Square Mall for Black Friday. We had a sectional in mind that we had been wanting to purchase and were ready to buy it. We went through the whole process of opening a Macy's card, setting up a delivery date and walked out excited to get our new furniture in just 3 weeks. We confirmed this couch was in stock. Our delivery date was set to Dec. 6. On Dec 5 we cleared our living room, removing the current couch and armchair that occupied the space where the new sectional sofa would go. Halfway through Dec 6, my husband called Macy's to see if they had an ETA for the delivery. They informed him they had no such purchase on record. We had a reservation number, salescheck number and delivery date on what we thought was a sales receipt and they could not locate it. It turns out, the salesperson, Debbie, never finalized the sale!! And now the couch is on BACKORDER UNTIL MARCH!

I purchased the Worry No More Insurance which was sold to me stating that if it is not used, a full refund would be issued. This is NOT the case at all. They will only give you a 'credit ' towards a large furniture purchase. Total SCAM!!

We bought a sofa at Macy's furniture in Southglenn in Colorado. The guy selling the sofa indicated we could buy a $400 plan called Worrynomore for "TOTAL COVERAGE" in case of soilage, stains, anything that happened to the sofa. I bought it in a light color thinking this was real. We paid it, and now that we need to use it, they deny the claim saying the stains and ripped zippers are normal wear and tear. I do not understand how this is legal. The person at Macy's selling it knew it was a sham and fooled us. The insurance company, I am not so surprised as they are by nature in the business of not paying for claims. Horrible nightmare, do not purchase it if offered as you will not be able to use it.

Purchased a sectional couch at Macy's department store in Sacramento CA on 12/24/2020. We were encouraged to purchase the WorryNoMore ultimate 5-year protection plan from the Macy's employee since they claimed that it would cover any accidental damage especially pet damage. This warranty was an additional 500 dollars and was also sold to us on the fact that if we didn’t use it we would receive the money back at the end of 5 years. This warranty was sold to us on the belief that it would cover accidental pet damage.

Hey Fellow Consumers, heads up on Macy's Furniture and their WORRY NO MORE Warranty—don't fall for it! I want to share a cautionary experience to save you some trouble. Steer clear of their WORRY NO MORE Warranty. It might sound like a safety net, but let me tell you They promise to repair or replace if anything goes wrong with your furniture that's under the warranty guidelines, but in reality, it's NOT True.

I usually don't order online from Macy's but I did recently. I had to return an item and it will take 2-4 weeks to receive a refund. I could not return it to the store since the store is too far from where I live. This will be the last time I ever order from them. Nothing beats Amazon for online shopping and returns/credits.

Got my refund through automated bot. It was easier than talking to a customer service representative, which took me waiting for almost an hour and got hung up on.

I purchased a couch from Macy's and they sold me on the insurance “Worry No More”. I was told since I have a dog that it would be a good idea and it would cover pet stains, or accidents. My dog had a litter of puppies over the summer. I had the puppies kenneled in a gated area. While at work they figured out how to escape the gated area and had accidents on my new couch. I also had a chew mark in the fabric on the back of the couch. I filed a claim. The tech came out. I never heard back on the status and had to reach out to them to find out. They told me I should have looked on the app which I have been, but nothing was ever updated.

It's 8:30 AM eastern time zone and I just called Macy's customer service. 1st problem is I couldn't understand the person I was speaking with. Then the person got an attitude with me. So I hung up and called back. The 1st person communication skills were terrible. How do you hire someone to speak on the phone and they can't do that part clearly. Or even explain to me about the services Macy's offer. If you don't like your job, quit.

I purchased furniture online from Macy's on a Saturday the order remained as pending until Tuesday after I called. The transaction was collected from my bank that Saturday so why hadn't Macy's updated my transaction. I called and they updated it to pending delivery. I called again to ask when will the furniture be delivered. Their response was Nov 22 I will receive a call with the time frame 24 hours before delivery. I did not receive a call. I called the customer service number and business hours is 9am. No one answers at 8:30. I just received my Rooms to Go sofa at 8 am. This is a frustrating process. I would never order from Macy's again the delivery process and communication is awful.

I bought a standard sized leather sofa from Macy's in 2022 within 6 months the cushions would simply go flat when I would sit on them. I got some large square pillows to sit on top of the sofa hoping it would help but it did not. I then found an upholsterer to come to the house to see what could be done. They need to take it in and redo the cushions completely. They said it had very cheap foam which needed to be completely redone for $700. Very disappointing for such a new sofa.

I ordered a chair almost $1000, I was told it was in stock. Placed order and then emailed. It would not be in for at least 3 months. Every 30 days they email me and ask me to rectify my credit card? I've called the customer service #, spoke to someone in the Philippines and they can’t answer any questions! Do not order online. It’s a scam.

The plan was to get reimbursed 8 years after the purchase of my furniture. If you miss the very short window of time they have assigned, you've lost the claim. They are crooks! Won't be purchasing anything there anymore.

We ordered Krofton 3 pc furniture as sofa, and a 3 pc loveseat with a console in between. This was in Macy's store in Oakland Mall, Michigan. The sales person - Susan ** - promised to deliver all pieces within a week. On the delivery day, only 5 pieces came and the console was missing. To find out what happened took a lot of effort in calling customer service and the store. Finally we found out that the console was put in a different order with a delivery date of one month later. A month later the piece came but this time it was a wrong piece. Instead of console, Susan ordered a armless chair. Took another few days to figure out what happened. Customer service was so bad that we couldn't get answer.

WORRY NO MORE protection plan is the worst warranty and customer service. The website does not allow you to submit your choice of concern. The phone do not allow you to talk to supervisors. They have rude agents on the phone.

The wait times on small replacement parts are unacceptable, to wait for a simple product as a switch for the recliner 2 - 12 weeks. If the product they're selling does not have the replacement parts to begin with, then take it off the market. To have a consumer believe the product they're buying with a warranty is guaranteed, with a price tag over $4000.00 should be a priority, DON'T SELL PRODUCTS THAT ALREADY HAVE KNOWN ISSUES. Brian the salesman even told me after coming in the store and complaining of the problem knew about it, Brian had told me he's told the manufacture and upper management about the problem. But, Macy's still has the couch on display. Warranty service came out July 28. They have until October 28. 12 weeks. TO BE CONTINUED.

Adjuster came to review the damage. We waited for a month, then finally called, and we're told that our request to use the "no fault" extended warranty claim was denied. Save yourself the $500 and prepare to pay out of pocket.

WORST customer service and delivery we have ever experienced, actually they didn’t deliver. Door was opened by minor. They turn their back and called to warehouse and left. They didn’t give a chance to adult come out after overnight shift, they said they gonna wait 10 minutes but they didn’t.

By far the WORST customer service we have ever experienced. To begin, we purchased our custom couch in early January of 2023. At that time there was a "promotional deal" which entailed a 24-month 0% financing option which was great considering this couch cost nearly 4,000 dollars. We patiently waited at the store for almost 2 hours as our sales associate Khalil completed the transaction and were told the couch would take 2-3 months max for delivery. Fast forward 5 months and we had still not received our couch, not to mention there was absolutely no follow-up from Macy's or updates from Khalil regarding this extreme delay. The worst part is that we were making payments online from our purchase date, not to mention accruing interest on a couch we had not yet received. The "promo" deal had not even been applied and wouldn't until receipt of the couch.

I placed a furniture order, and agreed to the charge of $19.98 for 3 days shipping. When I check my tracking number of my package on day 3, it's in China! And it's not expected to arrive for another 3 weeks! I called customer service, spoke to multiple departments, nobody cared or even offered any solutions. I was told me to have a nice day and figure it out myself.

Went July 4th to the Richland store in WA and placed an order with an associate for a sectional couch and a mattress and box spring... Total $2,300. Opened a Macy's account, received the paperwork and a delivery date 3 weeks hence. Nothing turned up only to find that the associate had given us all the paperwork but had not processed the order. The manager told us that it was now too late for us to receive the goods if a new order was processed for my disabled daughter to take with her when we move her back to Canada. My credit score dropped 43 points because we processed an application for a credit card which of course I'm canceling but takes 2 weeks. Terrible service and not a word of apology.

My 6 month old expensive leather loveseat bought from Macy's Furniture in Maple Shade NJ collapsed inward one day. I sat down and could feel a spring or two turn on its side and now you sink into the middle of the loveseat. The tech came and took pictures and said it all looked good. Indeed it does look good however it does not sit well/serve its purpose and you would know that as soon as you sat on it. HERE IS THE SCAM...THE TECH SAID THEY AREN'T ALLOWED TO SIT ON THE FURNITURE!! They aren't allowed to test it for themselves because then they would have to admit it was broken. With all the bad reviews I really believe we could come together and form a class action lawsuit. I'm filing a claim with the BBB and will take it further if this isn't rectified.

I purchased a Worry No More Protection Plan for my patio furniture for 5 years, after the 5 years I was suppose to be refunded $249.00 if I had no claims, which we had no claims, and still enjoying our furniture. The problem is instead of a refund for $249.00 I'm being mailed a voucher that can only be used in Macy's furniture department (I don't need any furniture), so I asked why can't I use it in other departments in the store, I was told it has to be used on items that offer the Worry No More Plan. So I will either have to buy something I don't really need or gift it to someone.... I believe in warranties but I don't believe in lies (a voucher is not the same as a cash refund), keep in mind we paid cash for the furniture and the warranty but a voucher is what we're getting....SMH! Very disappointed!!!!

This is a long review. But it’s the only way to get the whole situation across. 02/25: Ordered the Camden Heights Dining Room Table, 6 chairs, and the credenza at the Easton Macy’s for $4,054.04 which includes White Glove Service. We were told the delivery date would be texted to us. 03/28: Delivery Day. The credenza was assembled, 6 chairs arrived assembled, table came with NO hardware. That crew advised the office and they gave us a call. We were told it would take 24-72 hours for someone to call us. So, in the middle of the floor were table parts, a credenza against one wall, and 6 chairs lined up the other. 03/28: We emailed Timothy * the salesman at Easton and let him know what happened. 03/29: He emailed us back and said he would talk to his manager, Jonny ** about it. 03/29: Called customer service. “We will escalate this. Here’s a $266 refund.” Thanks, but we just want the table.

Purchased queen-size bed one year ago. Had it stored to prepare room. When my fiance slept on the bed he noted the bed was not a queen size but an full. I was in denial as I said it's Macy's one of the leading stores. I called the office to have someone check out the bed to be told that the bed was NOT A QUEEN SIZE. I was sold the wrong bed size AND I WAS PAYING FOR A QUEEN SIZE BED. My bloke is 6 foot. His feet hung over the bed, he alerted me. Thank God. If he wasnt in my bed I would never had known. Macy is up to NO GOOD. The workers even dropped the box spring upside down... Really Macy's… People Please check your bed sizes upon arrival. Bait and Switch Scams. Not amused.

Save your money and do not buy the WORRY NO MORE protection plan. If you don’t contact them when the 7 years warranty is up to get your refund, then you are out of luck. Plus you can only use the voucher for the furniture dept. I called to get my refund since I had never filed a claim, 2 weeks passed the warranty expiration and they would give me my refund voucher. SAVE YOUR MONEY.

Purchased dining room set in January for April delivery. When finally delivered in May, there were no screws to attach the top to the legs. Multiple calls (hours as always on hold and switched from department to department) and multiple promises to send screws, have crew come out with screws, I requested a refund. I was then promised a new table. When it finally came, they sent only the legs with no screws. The drivers could not take back the table and said I had to call Customer Service (which if you reach them are not about service but repeating phrases about how they will make sure you are satisfied with your order, then nothing. They say they will do is ever done) all over again. Hours have been wasted on this and still no dining table. Just pieces of wood. Emails to the president bounce. There is not one who can handle a problem.

I purchased furniture a couple of years ago and the sales person recommended that we get the warranty as it will cover just about everything including pet damage. I found it hard to believe but we did it. Now I go to make a claim, besides the pet damage, the insulations in the couch has dropped and there is no cushion. Why was it denied?? Seems The warranty was just to get us to spend more money!!!

Owning dogs, we bought Macy's insurance to protect our new couch. The salesperson assured us they would fix any problem. Macy's denied our claim twice. Don't buy the insurance! They won't honor your claim.

I needed a new dresser. I also needed the old dresser hauled away or at least taken down a flight of stairs. I specifically asked if this could be done. I was told with the so called white glove service that this could be done so I purchased the dresser. When it was delivered the delivery guys said they could only move the old dresser. By doing that that would block the bedroom doorway. I am in a boot and on crutches. It would be dangerous and irresponsible to block the bedroom doorway with a dresser. I had to refuse delivery. Terrible customer service. They will tell you anything to buy their items. Doesn’t mean it is true.

I purchased WorryNoMore warranty and how it was explained to me was that if there was any concerns with the fabric or quality of the sofa it would be covered under the warranty. I filed a claim for a stain on the sectional and stitching that is coming undone. The claim was denied. Any normal wear and tear on the sofa is not covered. Read the fine print, basically nothing is covered. I was sold something that is a scam. Don’t buy the warranty as it does not cover anything. They just want your money.

I purchased sorry no more from Macy's when I bought furniture from them. I did not use the warranty and when it came time to use the voucher I was unable to do so due to so many restrictions. This is a rip off and they will not do anything to make it right. I have made countless calls to different departments and I get the runaround and no one seems to want to help.

Purchased 1 leather couches 2 leather recliners and Breslin Bluestone Table 2 Pc Set (Round Coffee & Round End Table). Waited several months to finally receive all, the coffee table was damaged by the installer when he assemble it. After reporting it the Customer Service, a mfg was schedule to come access the damage. The mfg. representative reported it would be replaced, it would take about 30 days no problem. That was July 2022, every month it gets scheduled for delivery and either nobody shows up or they cancel because they either don't have it or it's damaged. They also have showed up at least twice with the wrong table. The whole thing just makes me crazy. I take off work to meet them or have somebody else does and I still don't have the problem fixed. Beyond frustrated..

I bought my couch in 2020 and near the beginning of 2023 the plastic component holding the recliner arm to the track broke at the bottom and completely detached, resulting in the motor moving the track, but not opening the actual recliner. I am an average 200 pound guy and was sitting on it when I was attempting to retract the recliner, so that I could get up. It made a loud pop and that's when the plastic block broke/detached. This was also on the middle armless recliner that we don't use often, but I just happened to be using it while my wife read to our son on the recliner with an armrest.

I purchased a Natuzzi leather sectional from Macy's that began peeling during normal wear shortly after 12 months. After calling the store to complain they stated that the warranty was only for 1 year and I didn’t purchase the extended warranty and they can’t do anything to fix the damage. I have had several 100% leather sofa and never had this experience. I will never buy anything from Macy's again.

I have tried to return a defective mattress for months, and have been given excuses time and time again. I have been given conflicting information about the process for return vs. refund. Was told the refund is on its way, so we went to Macy's to pick out a mattress, was told there that there was no refund ordered! I called and was told that refund would be issued in 7-10 days. After a month, I called and was told that refund is issued after defective mattress is picked up. I could schedule a pick up and then wait for refund, so no mattress to sleep on for weeks?!? Went out and bought a new mattress - Not from Macy's!

I bought a set of dining table and chairs several years ago from Macy's Furniture. The sales guy promoted the WORRYNOMORE furniture warranty and promised fully money back after 7 years if no repair was requested during 7 years. 7 years later, WORRYNOMORE refused to refund my money even though I had never submitted any repair requests. This is a total scam, please avoid if you don't want to throw your money into water!

Bought a $2,000 couch from Macy's furniture gallery in Denver. Told him I needed a chaise on the left side. Waited 3 months for the couch. Finally had a delivery day for the couch in Dec and took off work to be there. Got a vm saying my macy's credit card wouldn't work. No reason for it not to work but I called them back immediately same day and paid for the couch but they refused to keep my delivery time and pushed it another week. I explained I took off work for the original delivery and could not be there for the new delivery. Asked to speak to a manager and he said he'd ask delivery to call me but then hung up on me.

Macy's Furniture Warranty plan is Worry No More...DO NOT PURCHASE THIS when buying their wonderful furniture! I never had any work done on my furniture..I called and filed a claim to have them fix a puncture on my recliner. THEY REFUSED to repair the puncture because he/their furniture repairman said I had cat claws on the front of the chair. He refused to repair my recliner! Seven years has passed and I never used my warranty of $458.00 and they are refusing to give me just due credit because I filed the claim. They refused to repair on my recliner! This Worry No More is a fraud! I have a friend that experienced the same thing! So they are doing this to more people! Do not purchase the warranty protection on Macy's Furniture!! They do not give you a refund/credit after 7 years as their sales consultants sell you on!!

I purchased a leather couch from Macy's Tukwila store on 09/04/22 and it was delivered on 09/14/2022. After using the couch for a few days, we realized that the sofa cushions are not firm and they were sagging a lot. The couch that we saw and sat on in the store had very firm cushions and that is the reason we chose this couch. After reporting the issue to Macy's, they sent a technician to inspect it. The technician agreed that there is a problem with the spring system with all four sections of the couch and he has seen this problem multiple times before. The same technician came to fix the couch after a week. He mentioned that he will be fixing three of the four seats since he only got work order for three.

The purpose of the 10 years bedding warranty is to make you purchase from them, and their delivery guys will get rid of any of their defective products to your house, and when you reported and try to call them, they won't picked up their phone and if you get them on the phone they have stories to tell you, that they will give you only a small amount of money from your purchase, and they don't want to take back their defective product.

You will regret buying the extra warranty on the furniture. It's up to you to remember the purchase date and 5 or 7 years after that to claim it. A friend of mine bought tons of furniture and they never bothered to contact her. I bought a leather couch and I was further encouraged to purchase an additional warranty. The sales associate said that if I don't claim the warranty within a given time and do not require repair, I'd get my $200 back in the form of a gift certificate. The gift certificate would allow me to purchase any item in the store. He said it would be $200.

If you ever buy any furniture, do not buy a "WorryNoMore Warranty", it is fraud. They just want to take your money. I waste my money on them. I had bought other furniture warranties in the past and never had this problem before.

Bought the Mazia sectional set, 5 pieces. Junk furniture, poorly made. The recliner was fixed 3 times, even had the extended warranty. Seat cushion and leg cushion bunched, flattened, can't even sit on it comfortably anymore. Poor service, lame customer support. Will never buy from Macy's again.

Over 7 years ago I purchased 2 Recliners for a Total of $1000 at Macy's Furniture online in Denver, Colorado. At the time of purchasing these 2 Recliners, I also purchased a protection service for $198 called WorryNoMore that is to be redeemed in the form of a $198 voucher since I did not use this service. I did qualify and received my $198 WorryNoMore Voucher that has turned out to be a complete scam. I can only buy Rugs, Mattresses or Furniture. This voucher can only be used for a "scheduled delivery" item with the lowest delivery rate of $75. In other words, there is no free delivery with any "scheduled delivery" item unless that "scheduled delivery" item is over $750.

Aug. 4, 2022 The Delivery carrier showed up and did $800.00 in damages to my house a BRAND NEW HOUSE! Only received half of my order that was placed back in Feb. 2022. It is now Aug. 22, 2022 and no one from carrier has contacted me to have the damages fix, customer service at Macy's is awful. Spoke to on Duty Manager Krystal who was a little helpful. Got her ext. but can't get a hold of her and the on Duty Manager Mercedes won't even speak to me. Told me that I need to give them more time? It is going on 3 weeks? Told her come get the couch and now they want me to pay for shipping to pick it up? WTH! I would never buy anything from Macy's again not even a shirt. AWFUL SERVICE!!

We bought our Radley Sectional the December before the pandemic. We have two kids and a dog, so we made sure to get stain and fur resistant fabric and waited the 2 months for delivery. Also, we paid extra for the warranty (kids and a dog, right?). Within one year, the seam on a cushion started splitting open (it’s a nearly foot long gash and the fabric is too frayed to stitch together). We had to wash another cushion cover after an accident and the zipper broke. We called the warranty company and they rejected our claim. The couch is 2.5 years old now, we’ve been living with the batting exposed on the cushions for the past year because the covers are destroyed. Our cheap $550 Ikea couch lasted 7 years. Don’t waste your money on a couch from Macy’s. I thought they made good products that would last. I also thought I could make sure it would last with the repair service plan. I was wrong on both counts. Look elsewhere for your couch.

I've put in 3 claims in the last year with ‘Worry No More.’ Not once has anything showed up. You can tell that something is not right with this company. I'm over the excuses and want a REFUND! Ridiculous.

Ordered a two piece sectional sofa on February 20, 2021 was told it would be delivered in late March or early April. I can understand COVID delays, but not the inability for Macy’s to communicate the delay and good luck getting through that black hole of customer service. They actually tell you when you call “in the event you get the opportunity to speak with someone”… We were told sofa arrived on May 29 at warehouse and we can schedule delivery. But wait, they only deliver furniture 2 days a month and the soonest delivery data available is July 22! If it takes two months to deliver something how about schedule a few more delivery dates a month???

Third bad experience with Macy's furniture. First, purchased mattress online, where the company refused to honor online offer. Second, table simply not delivered, no information. Third, wrong item sent, supposedly sent replacement, but no one is coming to pick up wrong item. CS is at random foreign countries where it is impossible to understand the person and they basically have no ability to resolve anything. The company has made darn sure you cannot complain to them directly, and if you write an e-mail, they don't respond. They are happy to keep charging you, though. Their actions have to fall within the scope of fraud. Don't understand how the government and the law are not involved. Will never, ever, ever again purchase ANYTHING from Macy's. The company is just not honest and is not well run. The prices and offers are not worth the aggravation. DO NOT DO BUSINESS WITH THESE GUYS!!

Ordered dresser and 2 night stands. Web site states 6 to 8 weeks. Around expected delivery date received email informing me of delay due to Covid. Been delayed 3 more times. Now they are telling me that we are looking at October. Getting close to a year. Of course I can cancel but you can go on Macy's web page and they still advertise 6 to 8 weeks for the furniture. I've checked each time they have delayed my order. They also keep a hold on my funds even when they have no clue when they will receive my items.

I kept all documents and complied with all conditions. Yet, the warranty company won't give me the credit they promised. They sent an email telling me that I did not comply. I offered to fax all receipts, and paperwork showing that I did comply. They just offered excuses.

Had the WORST experience purchasing a VERY expensive TempurPedic mattress from Macy’s. When we were deciding on a mattress, we visited Macy’s physical locations several times, no one helped us. Okay, fine. So we decide on a mattress and purchase it online. A few days later, we were contacted by the Sales Department to add a Value Protection Liner for $160 ($186.91 after tax) to maintain the warranty. We were advised that Macy’s would replace this liner if it ever got stained or ripped. I agreed to this charge and provided a new card number for that transaction.

I placed a order and paid for same day shipping and they canceled my order the next day. When I asked why, I got 2 different answer's from online chat and customer service. They were supposed to refund my money within 72 hours is what I was told. 5 days later when I asked about my refund I was told to kindly wait 5-10 business days. When I finally got my refund it was for $10 less than what they billed me. I was told they don't refund the shipping amount! The other items that I purchased were not as advertised either!

It's essentially what I was looking for. The furniture is strong and well structured. Fast delivery service and easy communication. I will recommend all furniture lovers who quest for value in what they purchase to buy this.

I purchased the Rachael Ray Chelsea bedroom set and a mattress with the White Glove Delivery Service in July 2021. After multiple delays, I was given a delivery date for my furniture but only the mattress was delivered. It took multiple phone calls to my sales agent and customer service to figure out that nobody seemed to know when the rest of the furniture would be in stock. I was also charged for Worry No More, which I never even purchased. It took several calls to the billing department to correct. After another month, I was given my delivery date. The chest arrived damage so was advised to refuse delivery. I was never told that this would mean the price of the chest would be deducted from my original bill and recharged once delivered.

I cannot believe the ridiculous service we have received from the "Worry No More" warranty company. We have owned our sectional for more than 4 years with no issue. Now there was an accident with the fabric, we reported the claim and told it was a covered incident (pet accident). They sent a service technician from the wrong type cleaning company who told us it would be covered but they needed to send the correct company out. Then we hear back that there was TOO MUCH urine on the couch for it to be covered under the warranty. Really? What a rip off. Now we have paid extra money to have this couch covered and it was absolutely useless. Not to mention, they waited a week to decide this and now that we have to try to clean it ourselves is has just sat there. We will not be purchasing furniture from Macy's again.

The sales team is trained to lie to you about the "Worry no more" plan. This was sold at $400 and was to cover all pet damages. They were very clear when purchasing this $4200 sofa that I don't even have to worry about my puppy chewing it apart. It is all covered. Well? Simple claw marks damaged the leather and I went to turn in the claim. They said it was NOT covered since this was my neglect to train my dog. I will no longer be purchasing from Macy's Furniture Also, DONT BUY FURNITURE FROM HERE SINCE MACY'S IS VERY CLOSE TO BANKRUPTCY. The store won't live long enough to cover your furniture even if it is "covered". Don't believe the sales team! They are trained to lie for the sale!

We bought two expensive recliners from Macy's. The salesperson talked us into purchasing a warranty on them. Years later still under the warranty, the chairs had problems. We found out they were made in China. Macy's had us call the warranty department--Worry no more. What a joke. This second party then contacted a third party who sends out a fourth party to inspect the chairs. First decides they were not manufactured correctly and orders new parts. After waiting months, the fourth party now says it is too far to drive and hangs up. Worry no more, cancels the warranty, we have no redress. What is Macy's doing? What kind of store leaves these problems to the fourth party. DO NOT PURCHASE A MACY'S WARRANTY!! IT IS WORTHLESS.

Advising to anyone out there to never buy furniture at Macy's, very poor quality and if you were to purchase furniture, DO NOT purchase the Worry No More Protection Plan, it is a total rip off! I discovered a 2 inch material flaw in the cushion of our sectional within the year of our purchase. I called to file a claim with the plan, first off, they couldn't find that I purchased the plan, I had to send a copy of the receipt that showed it was purchased. Then I had to wait 2 months for a technician to come over. Then the technician told me they would put in a request for a new cushion cover and said it could take several months because of covid.

I just purchased a storage bench with ottomans. On sale. Great, right? This was obviously a return. One ottoman is soiled and dirty. So, Macy's is selling returns on sale without the buyer's knowledge!!! This is unacceptable!!!!

If I could give zero stars, I would. I purchased an entire bedroom set at the end of November and was told by the Sales Associate that everything was in stock and would be expected for delivery in January. Come January, customer service notified me and said the order was NOT in stock and that the furniture was expected to arrive to the warehouse in February. Another notification a couple weeks later came through extending to March, then yet another extending to April.

I ordered a sofa on 9/18/21. Was told it may take up to 6 weeks to receive. Ok, no problem. Then I called on 11/16/21 and was told Order was delayed, called again on 12/7/21 was told it will be in warehouse on 1/19/22. Ok, more delays and was compensated $150. Called again on 1/31/22. They said they should be calling me next week to set up delivery. Ya, moved my old couch to make room. Compensated $200. Well, as you can guess, no delivery. Called today 2/17/22 and told same thing, should be scheduling delivery this week. I finally ask for a manager, ya, that was ** too. Manager confirmed that warehouse still has it in a container and there it sits. Macy's is full of it and just hands you a bunch of ** to string you along. Oh, and they cap compensation at 35% of your order. Nice to know. Will never shop there again.

I ordered two bed frames and one mattress and box spring set from Macy's online. The items were listed as in stock, and I paid for White Glove Delivery. The first time my delivery was scheduled, they called the day of and said their truck had broken down. The earliest replacement delivery window wasn't until 7 days later. The second time my delivery was scheduled, the truck arrived but the items they had were not what I ordered. So I had to reschedule the delivery a third time (again, having to wait a week). The third time the truck showed up, again with the incorrect items, except for one, which was the item but clearly was a returned mattress, sloppily repacked and dirty as well. Three strikes and you're out. I had to cancel my order. Shame on you, Macy's.

I purchased a leather couch and loveseat from Macy's about 1 1/2 years ago (the furniture came in December 2020). I never buy extended warranties. But the salesman told me that the warranty covered pet damage - and I was replacing my current couch due to pet damage from several pets over the years. Against my better judgement I let the salesman talk me into buying the coverage.

I purchased a sofa set that is couch & Recliner, along with a WorryNomore warranty. The Recliner has been broken for well over a year now. The tech visited a couple of times and decided it was damaged severely and recommended replacement. Later follow-up stated that this model had been discontinued and Macy's would replace the full set. I visited Macy's store, and they do not have any documentation of the above statement. I have contacted WorryNomore and Macy's store several times now with absolutely no help. (Claim No. **) MEI **.

Worst customer service ever. Customer service does nothing but lie with every conversation. I talked to them 5 different times and got nothing but lies. Wound up canceling my mattress order. I will never buy anything from Macy’s again and I encourage you to not buy anything either unless you want to get screwed over. My order was supposed to be delivered on 12/22/21, was ordered on 11/26/21 so I had to wait nearly a month to receive my mattress which was ok because my guests were not arriving until New Year's weekend. I was supposed to receive a confirmation email the day before with a small window of time for delivery but never did.

We purchased a beautiful sectional sofa beginning of 2021. Our cat slipped and we ended up with a scratch in the leather. We thought no problem. We have the "worry no more" warranty. Well much to our dismay apparently we did not. It seems that even though our receipt we received when we purchased the sofa showed that we bought it, our sales rep Ted ** had removed it so we no longer had the warranty.

I feel cheated and scammed. I tried claiming the warranty near expiration and they gave me endless run-arounds that I gave up. I then tried to claim the "gift certificate" and they refused to honor it. This is an absolute scam and you should RUN AWAY. Never buying from Macy's again. Horrible.

Purchased very expensive couch from Macy's Furniture along with warranty. Charger on couch almost caught fire so we called. Macy's said they couldn’t help us BECAUSE we had purchased warranty. Contacted warranty company and after a month sent out a guy in his car with a bunch of used parts tangled up in his trunk. After he couldn’t find a used switch there he said he would order parts. Waited for months (the amount of time stated on their app) then contacted them for update and they said they closed the file because of no contact from us. WHAT? They reopened the claim and again months later still can’t tell us where our parts are. They refuse to keep in contact or really do anything. I think this company is a literal scam and they have no intention of fixing our couch.

I bought a new recliner sofa and warranty from Macy’s that was delivered in January 2019. In early 2021 we started seeing foam on the living room carpet. Investigation showed us a rip under the footrest. We contacted the warranty company who told us the rip was not covered. The “worry No More” contract specifically says fabric was covered. I contacted Macy’s customer service who told me today that the sofa is no longer covered under manufacturer's warranty. The process of trying to get this fixed has taken several months and has resulted in me having to try to get this sofa fixed locally. I will Never purchase another piece of furniture from Macy’s and their warranty is a total waste of money.

Macy's damaged my driveway when they delivered my furniture June 2021. I have gotten nothing but the runaround. They have shoved me off to the delivery driver company and to their insurance company. None of them will answer phone calls or text messages. I have been told that a supervisor would call me back but never did. I was instructed to get an estimate for the driveway repair and submit it to them. I did that June 2021 and still waiting for a supervisor to call me.

I can't believe the person that came to my home saying he was in my home to look at my mattress and see the stain I was saying the mattress had when they delivered the mattress the first time. The person that came to my home did not had a business card to identify himself, he complaint when I told him to put a shoe covering because of my carpet. He also started complaining when I requested him to wear gloves when he starting handling my personal sheets and bedding. He kept saying I was rude about asking him to wear GLOVES, I told him this was my home and I make the rules. He kept complaining and saying I was rude. I said he was the one being rude because I kept demanding he used gloves. He left and he did not finished his visit or took care of his duties.

I bought warranty on multiple pieces of furniture from Macy's because the salespeople said it was a good idea and I believe in insurance. Don't. Save your money to replace whatever item has been damaged. My couch has the warranty, which includes rips, tears, stains, chips, manufacturer defect, etc. or at least says it does. For the last few months I have had a few major issues pop up with the couch.

So sad to be writing this - we used to loved Macy's for furniture. We ordered close to $12,000 worth of furniture in December 2020. Understanding the challenges that faced everyone, we were very accomodating to delivery schedules being severely delayed. I received 2 emails (1st in June, 2nd 7/21) confirming my furniture delivery date is 7/24. Here we are on 7/24, and despite confirmation emails, no furniture. After spending over 1.5 hours on the phone, I learn that my furniture will not be delivered, and an entire couch on my order is suddenly no longer available. How was I not informed of this change in the last 8 months? (FYI - Credit card was charged in full.) Customer Service cannot reach the warehouse, and warehouse isn't notifying me. Supervisors can only place requests to warehouse managers. Frustrated, I wrote an email to the VP of Customer Service. Word of warning to all - avoid Macy's for furniture until they get themselves together.

I have never had such a poor experience ordering furniture. On Memorial Day I went to Macy’s and found a mattress which I purchased for delivery on July 24th. I got a receipt that had the delivery written in bold letters and even circled. I called my bank to authorize the transfer and saw the money leave my account. A month later I received an email from Macy’s stating that I had not authorized the payment. I thought it was strange but authorized it again anyways since the original transaction disappeared from my account. Once again I saw the money leave my account and got a confirmation email with the delivery date as July 24th.

I bought a leather recliner sofa set 5 years ago and also purchased 7-year WorryNoMore plan. About two months ago, one of the recliners was broken. With my busy schedule, I submitted my claim online after a month it occurred. Then it was denied because I submitted my claim after 15 days it occurred!! I wasn’t aware of the 15 days rule. They said is shown on the rules’ and regulation document. WHO IN THE WORLD WOULD READ THE DOCUMENT THAT CONTAINS 100 THOUSAND TINY CHARACTERS AFTER PURCHASING A WARRANTY!!! This plan is almost like a scam. Consumer activists should sue Macy’s and WorryNoMore Plan. I would NEVER EVER buy anything from Macy’s furniture.

I purchased a warranty from Macy's for a $6000 sofa. I filed a claim over 3 months ago and the warranty company is stringing me along. They denied claim at 1st. Then I insisted a representative come inspect sofa. No resolution and no idea when they will fix sofa.

As part of our outdoor dining set, a mechanism broke off that kept the umbrella straight. Without the mechanism, the umbrella is tilted and leaning on the chairs. It's not functional. I create a claim asking to have this repaired or replaced. They can't repair it, don't offer me a new one, and instead offer $150 (for a $600 umbrella). What kind of a warranty is this? What good is that? I could have spent the $300 the warranty cost to buy another umbrella elsewhere.

I bought a sofa set from Macy's back in 2016 and Worry-No-More (WNM) policy to have a peace of mind about potential stain or markers my kids would make. We never had any incidents for years and just recently when we moved to our new home and working and learning remotely, we has used the set more frequently.

Ordered a sectional and it was delayed 4 times which may have been understandable due to Covid but could not get an answer from customer service about possible delivery dates. Finally came in and the had the wrong address for delivery. Called to correct that twice. Email confirmation still had the wrong address including city. Called again. Told them County rd V. They repeated Tony rd B. Spelled it for them again and they got the City wrong spelled. Lodi they spelled it Logy.

We bought warranty on our dining table. After five years I try to claim for my voucher. I been calling since June and every time I call they give me different # to call and even calling five-six different places still I didn’t get my money back cause I’m two days over my 90 days. The problem was nobody told me to log on the website (worry no more) and fill out the form. First person told me I’ll receive a voucher through email after waiting 2-3 days, nothing. I called five different places today and now I’m over two days but I still didn’t get what I needed. I have a family, I can’t spend all day staying on the phone. Being on hold for 15-20 minutes and no help, this is my experience. I’m not happy with their service at all and will not buy any furniture again from them.

Make sure you contact them about your delivery status. I was waiting all day for Macy's to deliver my bed, only to find out they canceled all deliveries for the day. Where they do that at? Someone from customer service should have contacted me letting me know, but I had to call them. Macy's has the worst delivery service ever.

Buy a couch during Presidents' Day sale and no mention of couches being delayed by months because who would buy one then? It has now been two months and still lying but they're still selling the same couch with no mention of delays.

I purchased a sectional in early January for a delivery date of mid-February. It is now April - two months passed the promised delivery date and I still don’t have my sectional. I decided to purchase this sectional instead of another at Macy’s because of the earlier delivery date. Clearly, I was wrong. The same sectional I’ve purchased is still advertised for a 6 week delivery window, so does that mean orders placed after mine will be completed first??? At Macy’s you’re just told lies to trick you into purchasing sofas with falsely advertised/promised delivery expectations.

We moved from San Francisco to Oakley. We decided after shopping several places we would go with Macy's because wife had a good experience with a couch before. First we bought our mattress and support beds at Macy's. The gentleman was very helpful. We then decided to purchase a $5000 couch as well after already spending $6000 on bedding. The mattress and bedding were ok with the exception of them delivering the wrong size supporter for my son's full size bed. We did not receive the right size until 3 weeks later with no follow up email or phone call to let us know they were coming to deliver.

Just about every single mattress store including online offer a 90 day or 120 day guarantee that if you don’t like it they will take it back at no charge! I am a platinum member with Macy’s and the $2000 mattress gave me horrible back pain so after two weeks I called to return it. $99 plus 15% fee. I called I stated that due to the virus you cant test out the bed. They were rude and stated their return policy is posted all over their website... I’m nope! 4 clicks in it does appear but until you have delved into their website you would have absolutely no clue. Slightly deceptive marketing as it is not clear when you purchase or are checking out! Well I did buy another mattress but not at Macy’s! Great way to treat your Platinum members.

I purchased several furniture items from Macy's. As I was skeptical of the quality, I purchased the extended warranty. I should have remembered my experience with an auto extended warranty. If there's an issue, all the warranty company needs to do is claim it's not covered under the policy and there's nothing you can do. NEVER BUY THE EXTENDED WARRANTY for your furniture if it is from "WORRY NO MORE".

Worry No More's cleaning man came by and cleaned only 1 cushion even though 2 cushions had issues and I was advised 3 cushions would be cleaned. My front room doesn't have much light and I had to turn on the overhead light to finally see the cushion and the stains - the other cushion your man never touched or moved even though the stain got on the right cushion and down the side a bit. He said 1 cushion was all he was supposed to clean.?

Purchased not one, But 2 Mattresses at the same time for 2 beds, Easy enough right??? Nope, after I completed transaction, Then I am told they are not in Stock, "OK, How long," "10 Days," OK, I can live with that, 16 days later, I finally get someone on the phone, Not The automated machine!!!! 3 calls later I figured out prompts to get around it, Guy has an attitude, Doesn't try to help in Delivery department, Only tells me that after 16 days, and even though I paid delivery and upfront, It will take another 6 days to get them here, THEY ARE ALL BACKED UP. I should have gone ahead and purchased from any one of the other stores, And Yes I am the highest level of Customer that Macy's has and this is how they treat their good customers, and they wonder why AMAZON is putting them outta business!!!! I dont!!!!

I purchased a 3pc sectional in September 2020. I received the delivery in February 2021 but only got 2 pieces. I called customer service, they sent out an inspector to verify the missing piece. After 4 calls to customer service, I was told it was my fault for not ordering in person or over the phone because I decided I only wanted 2 pieces so that’s how I ordered it? There is no option to custom built these sofas, I clicked quantity (1) for 3pc sectional. After 3 customer service that told me they would take care of it, the fourth rep said I should never order furniture on line and I only ordered two pieces and if I wanted third piece I either needed to pay for it or pay 15% restocking fee and arrange and pay for delivery to them.

Wanted to send a big heads up to anyone buying from Macy's Furniture online. If the company decides their prices are too low they or that they made a mistake in pricing - they will cancel your order with a generic email and will not offer any other discount or to waive delivery fees etc. I was debating between 2 sectionals one at a boutique and one at Macy's. When the Macy's couch went on sale I purchased it online. The next day they confirmed my order. Then this morning they canceled my order saying it was an online pricing error. Now the couch at the boutique is gone and I have no other options. Very upset. This seems like a bait and switch tactic.

I ordered a sofa at Macy's on Nov 11th. I was told there was a 4-6 week lead time. I went to two other furniture shops and was told they were experiencing a 3-4 month lead time so I bought from Macy's. I was misled. The communication around the sofa delivery has been horrible. I will never buy anything more from Macy's online or in the store.

Discounted couch purchased online underneath large red text that stated free shipping. I just moved into a new apartment and needed a couch. I don't need a sleeper sofa or anything ornate. Basic looking grey couch seemed to be exactly what I was looking for. The price was fair in comparison to other couches online and I had good confidence in shopping at Macy's. The bottom line, couch is not worth the discount price. The couch frame is incredibly flimsy. The cover material is of good quality, looks good but I can't foresee it lasting. Just sitting down the frame seems like it is going to break. If it was worth the money I wouldn't have felt so bad about this purchase.

Let me start by saying I regret purchasing furniture from Macy's. I purchased a sofa and decorative chair, the decorative chair had to be replaced after we found out it was missing screws, the person who came out (3rd party) determined he could not fix and chair had to be replaced. The sofa.... Where do I start. This piece of crap is not even 2 years old and the right hand side of the sofa has sunken in so bad, your butt can literally touch the floor, you would think a minivan has been sitting there.

Macy's so-called White Glove Service, which is actually the name of the company they use to deliver furniture, is awful! If there were no stars available, I would actually give them negative ones. They delivered twice to my home, once two patio chairs and once a patio table. With regard to the chairs, they wanted to know if I needed to have the chairs taken out of their boxes! With regard to the patio table, I had made requests twice to Macy's representatives to ensure that they would be wearing masks over their noses. One did, one did not. When I asked him to put his mask over his nose, he refused and simply went back into the truck!

Don’t buy from here. They lie every step of the way and just keep saying sorry. Then charge your credit card and say "Oops. Someone made a mistake but we can’t give you a refund until the product is back in the warehouse." Meanwhile the order was cancelled 15 minutes after placing but it somehow got shipped out after speaking to several reps day after day. They just want to make their numbers. It’s disgusting.

I’m writing because I have NEVER had such an AWFUL experience with any company as bad as Macy’s. We purchased an end table online (back in Sept) from Macy’s. Our first delivery wasn’t scheduled until Dec 5th. We waited... called... and waited on that Saturday.!!! We blocked out the whole afternoon, that went into our evening plans... We waited. No call. No delivery. Every time I would call customer care to find out what was wrong... they told me a new ETA time... so we would wait..and wait... We were put on hold for HOURS on end... and waited ...and waited... no delivery!!!

I purchased a power recliner from Macy's 5 years ago. I was hesitant in case the mechanism failed, but the salesman assured me with the warranty protection plan I was all set for 7 years. I agreed, and sure enough, the mechanism stopped working. We don't even use it all that frequently. I contacted the warranty people online, but it was a couple months afterwards.

Don't spend your money to buy this plan, this is a catch22. You need to remember 7 years when exactly your plan is up. Macy's wouldn't send you any reminder like other companies do, and you have only 30 days after plan is up to file for a refund and 90 days to use a voucher to buy only in a furniture store. This is a way to get more money from you. Stay away.

The Linda sofa we ordered has hard seat cushions, which tend to sag in the middle. Delivery was quick and timely; they offered a good payment plan. The slipcovers can be removed for machine washing. The sofa in the showroom display seemed more comfortable.

We ordered a sectional couch from Macy's Furniture and Bedding on Sept 10th. The listed wait time was 6-8 weeks, which I was already unhappy about. But we understood that a couch takes a while, COVID slows things down, etc so on and so forth. We were told that it would arrive at the warehouse on Nov. 4th. Then Nov. 18th. Then December 1st. Then December 14th. Two week delay each time. I finally called and spoke to them and they told us that they were entirely dependent on the manufacturer and have to move it 2 weeks at a time - meaning this issue could have gone on for months. Zero accountability or help. Zero effort to get a realistic timeframe from the vendor.

Because of Covid I believe all retailers are experiencing the same thing. There’s relatively no inventory or out of stock items at Walmart, attempted twice to purchase a sofa, Macy's still working on the process of getting a auto stock item in late November. Transactions have been in error. Customer Service It’s not very helpful. Most complaints are about the length of time to receive any type of furniture.

On 10/11/20, I purchased a mattress set from Macy's at the Willow Brook location in Houston, TX. On that day the delivery was set for 11/07/20. I received emails, texts, and phone calls from Macy's 2 days prior, and the day before with the time of delivery. On the morning of 11/07/20, 1 hour and 15 minutes prior to the time I am expecting delivery, I get a call that the mattress is not being delivered. I took the day off from work and made sure the day was clear waiting for this delivery and they waited until the last minute to tell me my item was not available.

Macy’s salesman push the “worry no more program”. Do not get scammed!!!! It is complete garbage! Every time you call, you don’t “qualify” for anything to be fixed! How the people put their heads on their pillow is beyond me! We will never buy from Macy’s again and we have told EVERYONE the same thing! Good luck Macy’s! You reap what you sew!

After ordering A Dial II sofa and loveseat.. I read more reviews and most were not good. I went back to the store and voiced my concerns. My original saleswomen and 2 other sales people listened and reassured me the reviews were wrong and why; they even said it was their "favorite" sofa in the store. With a lot of hesitation, I ended up listening to them and kept the sofas. I even let them talk me into a extended warranty... well.. within a month the pillows started to sag and both sofas were pilled, and feathers started showing up.. Just like the bad reviews said... as time has gone on they get worst and worst..

Delivery guys realized the building hallway was not tall enough to bring inside all the boxes containing my bedframe and under the bed drawers. So I asked them to leave the boxes inside the building's entrance. I also told them we will call Macy's to schedule the assembling. Keep in mind that I paid $150 for delivery and "White Glove" set up. Three days went by so I called back, was put on hold for 1 hour, then the woman said I would hear from them today. Well, she lied! Please don't buy furniture from Macys! It's not worth your money and time., Nobody took responsibility nor apologized ever.

Macy's Furniture WorryNoMore Scam. To anyone who contemplates purchasing their insurance, don't waste your money. Macy's refused to cover a coffee stain on my outdoor patio furniture that is covered in the agreement. The agent came to my home and stated there was nothing they could do about the stain and that Macy's would follow up in terms of replacement. The agent reported to Macy's it was general staining/soiling. There are general stains/soiling AND coffee stains. WorryNoMore should change their name to WorrySomeMore. Please don't let them scam you into wasting more money on worthless coverage.

Nothing is covered. I have had multiple issues. This is the most expensive couch I have ever purchased. It’s not holding up well and the warranty department is a joke. They DO NOT COVER Anything. AVOID.

We had purchased an expensive leather sectional which we decided to pay $500.00 for a warranty with WNM. Within a year the recliner was fixed by them, same recliner again had the same issue this June. According to Macy’s the part was ordered but they didn’t know if it has been shipped. It would take 2-6 weeks. I called them the part has not arrived. It’s been six weeks. Now they are saying the part has been ordered. It will take 12 weeks plus few more weeks I am sure for someone to come and fix it. I would like them to replace the recliner or refund me the whole sectional plus the $500.00 I paid to WNM. 4000.00 is not a cheap furniture price. As we are an older couple we were scammed out of our hard earned money. Buyers beware.

Nightmare. Thank you Macy's for creating a nightmare scenario. After receiving email confirmation of delivery 8/22 I returned home from vacation. Coordinated removal of furniture. Coordinated pick up a furniture by Habitat for Humanity. Delivery truck arrived as scheduled. Five pieces of furniture delivered all damaged and unable to be accepted. Furniture could not be assembled. My clothes are in boxes in the living room. I hope to have them moved to the bedroom by December of this year. This was a total screwup Macy's. Never again. Never. Never. Never. Never.

I was sold a bag of goods while buying a mattress in Macy's Herald Square. I was told that with the mattress protection plan ($179 for the best mattress cover they had) I could request a new cover whenever I felt I needed a new one. Now (about 3 years after purchase - 10 year plan), the warranty company has rejected two of my claims. They force you to send pictures of the cover the with stains. Again not what I was promised at the time of sale. The reason for rejecting my claim that they gave today was that the stains existed when I purchased the protection plan and mattress cover with the mattress. What a joke! I'll NEVER buy anything from Macy's furniture again.

I just moved and have no furniture. I went to Macy's to try to pick out something, but they are out of stock of almost EVERYTHING. Macys also REFUSES to sell the floor model. So I found a loveseat they said was in stock. They said the soonest delivery was almost a week later. Ok, fine. They emailed and confirmed the delivery date and time window of 8-10 am. I have to work so I had coordinated for someone to be at my house to accept the delivery. At 10:40 am, no Macys. I called customer service, waited on hold for 10 minutes and then they told me they would be there at 11:11 am. At 12:15 pm, still no Macys. I called customer service AGAIN, and the representative told me my delivery had been CANCELLED....meanwhile I still have someone waiting around at my house for the delivery.

We purchased 2 matching power recliners in May of 2017. In April of this year, one of them stopped reclining and my 74 year old wife was stuck. With much I was able to extract her from the chair. Thank God as I am 77. In addition, I discovered that the leather on the seating area was flaking off in several areas. I am a retired large loss insurance adjuster and know how to read an insurance policy. After reading totally it seemed to me to be a covered loss.

Ordered a sectional on-line. That part was easy. Scheduled delivery on-line. That part was easy too. Needed to reschedule. That is when it all went downhill. Could not do it on-line because it was not within 24 hours of delivery. But needed a specific date that was shortly after the scheduled date and knew I might not get that date if I waited until 24 hours before. Emailed 2x. NO RESPONSE. Called the first time and took over 3 minutes to get to the correct "person" but was immediately informed my wait time would be over 60 minutes. Could not hold. Called later that day and waited 1 hour and 13 minutes before I could speak with a person. No call back option either.

I recently bought a Twin XL mattress from Macy's for a guest bedroom. I ordered online, as I bought the same brand and type of bed I had bought from Macys four years ago in a King size. The bed delivery was delayed by several weeks due to Covid, but I was notified in advance and not a big deal. The delivery date came and everything went really smoothly (the delivery guys were awesome). However, in testing out the bed by sleeping on it for a few nights, I realized it didn't sleep the same at all as my King size bed. We compared the mattress tags, and saw that while the type of materials were the same, the percentages of the materials had changed. The bed just wasn't the sleep experience we wanted, and attributed it to these changes.

This protection plan is a scam. I purchased an expensive dinning room set and was sold the protection plan that after 7 years..if not used can get my money back. I one time I did try to use it -- "it was not covered under the plan". Now that I have called after 7 years -- asking for my money back... I'm past my claim date. I have bought furniture and expensive carpets from Macy's Furniture--no more. I feel like it was a way to scam people of their hard earned money. Buyers beware!!

We purchased a couch from Macy's. The salesperson strong armed us into the "Worry No More" protection plan for over $200. The plan claims to cover just about everything you can imagine. For our first claim we had some spills, we used their cleaning kit. It didn't work, so we filed a claim. They ignored the claim. Upon such follow up they sent a cleaning kit and closed the claim and ignored. PROBLEM NOT SOLVED.

My wife and I bought a sectional sofa from Macy's. Three of the sections are recliners driven by electric motors. We are an elderly couple that protects our belongings. We use the recliners only in the evenings to watch shows and we are very careful in how we use them. We purchased the WORRYNOMORE plan for almost $400 because we were concerned about the possible costs of having a motor fixed. Two motors have failed and Warranty Service refuses to fix them based upon a technicality. The plan is a fraud and we plan to report them to the fraud departments in California and Florida.

I went to Macy's because I wanted quality furniture. That was a mistake. After 3 months the fabric on my $2k sofa is pilling. The supervisor and manager in customer service both told me "some fabrics pill in 3 -5 months, it's not a defect". SERIOUSLY. At least my sofa from Big Lots lasted 2 years!

I had purchased a sectional sofa from Macy's. It was backordered 3 months (no big deal). I had it for a year and all of a sudden the electronic mechanism for the recliner stopped working. I reported all properly on my end. 2 months later a guy came out and checked it, found to be the wire that was pulled out by the reclining of the chair. He told me he couldn't fix it cause he didnt have the tools but that he ordered the part and when it gets delivered here to call and have them schedule for them to come out and install. Another few months pass and no part. I called, they said the guy who came couldnt order parts but apologized and said they will send the part. Several more months pass and I call corporate this time, she said there is no parts ordered and apologized and said she will order the parts. It has now been 9 months, I'm still making payments on a sectional that is still broken. Buyer beware. I would not ever buy any more furniture from Macy's.

This mattress is the best I've ever slept on. It is soft and plush but still very firm. The mattress contours to your movements but you don't sink into it because it's not a Tempur-Pedic. It's the old fashioned coil spring with a hand tufted top. Definitely a luxury mattress. I've had it nearly 9 months and still sleeping like a baby. No indents, still plush as the day I bought it. I also have it on an adjustable base but prefer sleeping flat. Would highly recommend.

Macy's mattresses lasts a very long time. I go to Macys for my mattresses for years. Dont know any other place to go to or that will top Macys. Delivery is always on time, and they will remove your old mattresses.

In February we bought some of the Lucais pieces during the president’s day sale. By March the same set was on close out for several hundred dollars less per piece. Luckily we were able to get a price adjustment for the two items we hadn’t received yet. Meanwhile we’ve only had it about two months and the couch loveseat and chair all show puckering in the areas where we sit. We were told this was high quality double sided leather but now I’m having doubts and buyers remorse. For leather in the future I’d probably avoid Macy’s and look for something higher quality.

Customer service were more attentive than other mattress store. They had wider variety of mattresses, since they are not trying to promote a brand of their own. It is also convenient as you can buy furniture there as well and bundle up savings.

I bought from a Macy’s because of 10 yr warranty and lifetime on mattresses pad. They changed how they do thing now. There is a long process. Very disappointed in co. I’ve tried to get a mattress pad. Everything is done by I posting pics of all unless they approve I’m the buyer if I say it’s falling apart ok if I say I’m the one sleeping on it. I know more info than them. I will try again today to see if I can get though.

I purchased furniture two months ago. Pretty straightforward, saw the furniture I wanted and the price was listed. 2 months later they deliver the furniture missing pieces to the sectional and bringing a piece that doesn't even go with the couch I purchased. The delivery driver asked me if I had a picture of the furniture which I showed him. Called Macy's customer care and they wanted to charge me more than what was included in the price on the showroom as they could not pull the price for the furniture.

I bought a couch and loveseat from Macy's furniture in Carle Place, NY 6 years ago. Almost every claim that I have filed has been denied. This company is a scam and should be ashamed. Macy's should reconsider representing this company. I am beyond angry as my most recent claim was denied as well. Why are they not being held accountable?

When I bought my bedroom set at Macy’s in 2011, the salesperson convinced me to buy the Worry No More insurance since if I didn’t use it I could get a sales credit for the amount. What wasn’t pointed out is that there was only a 90-day period in which to claim it. I checked the policy a couple of times but never time to claim. Then life got busy. When finally remembered to check again, I was over the odd period of 7 years (had checked at 5). I assumed since only asking for store credit, they would go ahead and honor. Not the case. They just kept quoting policy. Their lack of customer centric insures that I will never be shopping there again. I will also be canceling my Macy’s credit card.

I’ll start by saying if you and a spouse work M-F stay away from delivery. We ordered a new sectional for our new home at the beginning of January and here we are over a month later and have not received it yet. They only deliver to our area on Wednesday and Friday and can’t accommodate any times after 6 PM for delivery. We were unaware of this when we made the purchase. After numerous attempts of running the phone maze to actually talk to a human we get the same answer sorry but can’t a neighbor be there? Would anyone put the responsibility of accepting a piece of furniture on a neighbor? Please do yourself a favor and find out delivery dates before you purchase. Still waiting....

Bought a couch from Macy’s back in March 2017. When I bought the couch they sold me a third-party warranty from Worry No More. On February 2020 I filed a claim because my couch had I developed a rip. Being that I didn’t explain the situation the way that they wanted it explain they denied my claim and told me that it was not covered under warranty. The customer service representative it was the most ignorant person I’ve ever spoken to. I don’t recommend this Warranty. It’s a complete scam.

DO NOT GET THE PROTECTION PLAN. IN FACT, DON'T EVEN BUY FURNITURE FROM THEM. Add my name to the list of those scammed. I'm a Macy's platinum cardmember. I have spent thousands there, and I can't believe the lack of customer support. Bought a sofa from Macy's in the Summer of 2018. Figured the plan seemed like a good deal since if I didn't use it, a voucher was provided. Plunked down an extra couple hundred. A year later, my cat pukes on my sofa. No problem, I thought, I have protection!

I custom ordered a couch in the color I wanted. I was told it would take 12 weeks. Fine by me. After 11 weeks I called to check on it. I was told the order had been canceled from the start because they did not have a credit card on file. I had paid my deposit with a credit card and had the receipts to prove it. I never received a phone call or email telling me this happened. They just decided to never produce the couch. I finally had them put the order through since I still need the couch and I don't want to start over. They are telling me the best they can do is 8 weeks. Do not EVER order furniture from Macy's!!!!

I usually don’t write reviews but my experience was just horrible. I needed couches as soon as possible and online it said (ships in 3 days ). I ordered those 2 and got the "thank you for your order" email. Then NOTHING. I called customer service 10 times. And no one can tell me what happened to my order and why I was not getting a tracking number. 4/10 of the calls I was told they "scheduled a shipment". I literally called them in my hospital bed after delivering a baby (hoping to get an update).

On March 8, 2019, I purchased a sofa from Macy's. I got a protection plan that cost me $200 dollars. I was told by the Sales rep. since I have small children I should get it, because stains would be covered under this plan. A week ago I submitted a claim due to a red dye, but my claim was denied by Worry- No- More. They stated because I have accumulated dirt around the stain the technician cannot go clean that specific spot. Which makes no sense. The claim I submitted was for the red stain that their cheap chemicals that I was giving cannot remove.

Had a bad experience recently. Purchased a recliner chair ONLINE for my Mom and wanted to return it. It didn’t work well for her. Very hard to recline in. Made SEVERAL calls to Macy’s immediately after receiving the item. Wanted them to come pick up the chair and give me credit. Macy’s furniture customer service is handled differently than in-store purchase. Transferred to customer service overseas. They never processed the return as they promised. 30 day return window passed. Tried more than once to return this chair. Finally gave up. Won’t purchase furniture online from Macy’s again. Very disappointed. Poor service.

This was a terrible experience. We fell in love with a sofa and love seat at the gallery, we ordered the fabric that we wanted, the salesperson told us it takes 8-10 weeks to get to us, items should’ve arrived at the warehouse by Nov 15th, we confirmed that with the warehouse, we got to the 10th week and no one called us to schedule a delivery, every person I call in the customer service tells me something different, can’t get through to a manager. We lost hope to get our couches before the holiday. Never again Macy’s, bad service.

If I was able, I would give Macy's ZERO STARS. My husband and I purchased a sectional couch, which is very costly. We were between two colors, white and grey. The sales representative told us that if we purchased the grey couch it would be delivered before Thanksgiving. She told us we would need to dispose of our old furniture or there would be a fee. My husband and I removed the furniture based off of the arrival date we were given. We expected to be without furniture for 2-3 days tops. However, the delivery was then delayed and the company did not even inform us this was happening, we had to call customer service ourselves.

We furnished our home from Macy's in 2014 and were sold a 7 year warranty for our leather sectional w/ electronic recliners. As this was a few thousand dollar item, we wanted to be sure we had some protection given the mechanical components. The electronic recliner in the middle section had an issue in year 5 (2019). Upon calling the warranty department they call 'Worry No More', they only looked for loopholes to not repair the matter after putting us through a cumbersome process (numerous calls, requiring pictures and videos to be uploaded).

I did have a problem with the couch I ordered, it was immediately resolved.

My wife and I purchased 6 upholstered dining rooms chairs approximately 2 years ago. The dining room in used very infrequently and we discovered that one of the chairs leg has split apart. In looking a little closer the wooden leg had a knot in it and snapped along the imperfection. My wife call customer service and after 30 minutes said they don't warranty furniture... so my recommendation is to purchase from them knowing they're about the sale vs. the service.

We bought a leather couch from the Macy's furniture store. They were very helpful and they sell quality furniture. Our couch has held up very well and we have had it for over 3 years with no issues. The leather is quality, not like the cheap overlay they sell everywhere else. When we first bought it one of the recliner's hinge was not squared up properly, they replaced it with no problem.

This one star review is for Macy’s policy/management regarding selling its customers a flawed or defective Julius II sectional combination and not taking responsibility for it. ***WARNING*** If you plan to purchase the Julius II with a power reclining sectional right next to a RIGHT ARM (RA) power recliner, the RA sectional as it reclines will cause the sectional (on its left) to also move and recline. This is due to the control buttons being mounted on the side of the seat cushion rubbing and being depressed as the RA sectional reclines.

We bought couch, chair and patio furniture. The couch was missing bolts, the patio char leg was bent, the tables have sharp edges. The quality is bad. Macy's quality control is not what it used to be.. Over the years, I have bought several pieces from Macy's. However, this is the last time.

The Macy's Furniture Gallery in Carle Place is fantastic! The selection of furniture is humongous! There are such a great selection of everything you are looking for, in different styles and colors. You can try out all the furniture, sofas, recliners etc. Everything that requires electric is plugged in so you can try it. There are a big number of sales associates there to help you out with your questions and purchase. They will let you know if the price on that day is the best, or it will be lower maybe next week etc. If you have any problem with the furniture, they will take it back, and send another until you are satisfied. Love this place and recommend it to everyone!

I bought a lazy boy at a decent price. Shipping was good. I have had the chair for a while now. It's just as comfortable was when I bought it.

This was a terrible experience from the beginning. When there was an error with the payment the day before delivery they automatically pulled my couch from the truck giving me no opportunity to rectify the problem before missing the delivery. Because of this, we had to wait an additional week which was incredibly frustrated because we had just moved so we had no couch at all. When I reached out to customer service the representative was kind and respectful but it was made clear that they took no responsibility even though I had absolutely no opportunity to fix the problem.

I should have read the reviews on Macy’s Worry No More before my purchase. First of all I never asked for the warranty plan. It was on my statement when I went to pay. But after hearing the sales person rave about the plan and how you could physically damage the furniture and it would be covered. After 2 attempts to put in a claim for my dining table that the finish had completely worn off and now everything sticks to the table I was told it’s not covered. The first time they sent a representative he told my husband I was cleaning it with abrasive cleaners. How the hell does he know that was he over for dinner and saw me cleaning the table with Clorox?

I am very disappointed in Macy's as a return furniture customer. I purchased a sectional and the worry no more insurance...well you should worry if you need to use the insurance as they make sure nothing is covered. Worry no more sent out a tech who told us the location of the hole in my sofa would not be repairable based on the location which means it would have to be replaced under the policy. The next thing I I know I was receiving a letter from the insurance company indicating my claim was denied due to accumulation. This is completely opposite of what was shared during the onsite visit by the service technician.

DO NOT BUY FROM MACY'S FURNITURE. It is a waste of time, energy and peace of mind to order from Macy's furniture! I ordered a dining room set that they assured me would fully be in stock on October 20th. I needed this for Thanksgiving. Four phone calls later and having numerous lies told to me, I get an email on November 7th stating that my order is expected to arrive 1/14/2020! Are they serious? After being strung along and lied to for 3 weeks I spoke with a "supervisor" and cancelled my order. I should have heeded all the bad reviews I read about Macy's furniture and never ordered in the first place. Please take the advice of all the reviews that have been written and stay away from Macy's Furniture.

Shop elsewhere. My husband purchased a couch from Macy’s - and it has been nothing but awful. The purchase was made on October 5 - First sign we should've have taken our money elsewhere - they stated they couldn’t take two forms of payment and said we would need to purchase $2200 in gift cards and the remaining on Macy’s credit. After being on the phone with Macy’s for HOURS my husband finally gave in and purchased the sectional. When he was going to buy the sectional online - it listed the product was in stock and the delivery would be in two weeks. Then after dealing with them online and the phone, and making the transaction customer service stated - sorry - now it’s out of stock and delivery will be scheduled for 11/5. 2nd sign we should have just asked for our money back.

I purchased furniture (which according to their website was in stock) from Macy's. I have now had receipt of the furniture at their warehouse pushed back 3 separate times. Every week I call for an update and every week I received the info that the delivery date to their warehouse will be the following week. Word to the wise, do not purchase furniture from Macy's if you think because their website says it is in stock that you will receive the furniture in a timely manner. There is a very high probability that receipt of the "in stock" furniture will be pushed out over and over again. $2500 and they can't even be bothered to update me on the status of the furniture or give me an accurate date of when it will even be in my city let alone my living room. I will never purchase anything from Macy's again.

DO NOT BUY!!!! They will not cover what it says they will (in my option). I have to say that because they could sue me HA HA. What I had was a kitchen table and set of chairs. You guessed it. Had a damage to one of the seats and they denied it. Try to get refund and after 2 years they only gave me $100 of my $500 back.

We purchased a sectional sofa from Macy's. We were given a two hour window by the delivery people. They did contact us and gave us a new two hour window because they were running late. We were given a checklist of things they would do when bringing in our furniture. They did NOT put out carpet, or floor protectors or wear show protectors before entering our home like the list says they will do. They discussed the set up location for our sectional, but when I asked for a different configuration they said that wasn't possible. My husband and I did rearrange it the way I wanted and It WAS Possible. They did not wipe down the merchandise or discuss anything with me. I felt these two men were in a big hurry to leave, as evidently they were running late. The younger man, Hector, was willing to do some adjusting, but Javier said it couldn't be done. I was very disappointed.

We spent around $4,000 on a sectional sofa and an additional $500 for the WORRYNOMORE extended warranty. The sales person convinced us that we need not worry with the warranty and that stains were covered. When we did have a stain and called the warranty company, they denied the claim. I then tried to buy new cushions for my sofa and Macy's sent their technician to my house. He said that the stains should have been covered and put me on the phone with a Macy's representative who could not have been less helpful. She said she could not help and transferred me to the WORRYNOMORE warranty people who said there was nothing they could do. Do not be fooled and buy this warranty. Once the sale is in, they are not helpful at all.

I ordered a bed from Macy's and set the date when I moving into the apartment; but the bed didn't come; I have tried to schedule it 4 times every time they charge my credit card with additional full amount and driver even doesn't call. I had to make my 2 years old sleep without bed on Mattress for 2 weeks; thanks for Macy's team for that.

I have ordered and purchased so many sofas and furniture over the years but this experience has been by far the worst I’ve ever had to deal with. First off, I ordered this sofa back in May 2018. It was not delivered until the end of July. Then when it was delivered the pillows were damaged and had stains from the delivery drivers and their dirty hands. So not sure what kind of white glove service I was paying for. The delivery guy and myself called customer service to have both pillows replaced. They assured me my pillows would be sent out soon. I had to call another three times to see where my pillows were considering it was the end of August by then. The lady said she would ship them out ASAP. But I thought this was already taken care of?!?!

I purchased a bedroom set from Macy's Furniture store for my son in Oct 2014; and purchased the Worry No More warranty service. Five months later in March 2015 the bed frame slats broke, I submit a claim (# **) and they come out to "fix" the bed. Later in Dec 2016, the dresser drawers come apart (track system), I submit a claim (# **) and they come out to fix the drawer. In March 2016, Feb 2018, Aug 2019, and Sep 2019, I had to call Macy's to come out and fix the same problem--broken bed slats and frame support. Claim #s ** respectively.

Purchased Sanibel Bedroom set for my daughter. Confirmed via phone with salesperson that order would be placed following morning. Was advised it would not be for another month until the furniture was available. This was about mid August. I called salesperson about beginning of September and was advised that he forgot to place the order. They would honor the sale price originally quoted but the order was not going to be shipped until Mid October to late October and available shortly after that assuming beginning of November. My 12 year old daughter loved the set and was willing to wait.

Spent $3,000 on a couch and over $300 for the insurance that I was assured would cover stains, pet damage, etc. “Just don’t poke a hole in it with scissors, but if you do say it was the pet.” ‘Lo and behold, my pet urinated on a cushion and when I file a claim to have a technician come out (like they said they would when I purchased the insurance), they send me cleaning product I could buy at the store for $10. Don’t fall for it. Just buy the furniture and forego the insurance. I hope there is a class action lawsuit.

If your 7 year warranty is not used you have 90 days to redeem for store credit. This is up to the consumer. If you don’t redeem they keep your 500.00. Rip off. Thieves. Don’t waste your hard earned money on ANY insurance plan from this company as you will be disappointed.

Terrible warranty service! Each time my claim is denied because something isn’t covered each time when all I am requesting is a simple cleaning of the sectional couch I spent hundreds of dollars on! Seems Macy's is just pushing a product that does not work and the customer is paying the price for it. Overall will be my last furniture purchase I make at Macy’s! Too bad you have to select one star when zero is more accurate.

My wife and I bought a new sofa set from Macy’s. Loved it and feel it is very good quality. The salesman who works with my wife who works in another department guaranteed her with ABSOLUTE CERTAINTY BY THE SOULS OF HIS CHILDREN that Macy’s will honor any claim and that the warranty is legit and as good as it gets. I was skeptical because I know most of these warranties with furniture and electronic companies are BS and come with so many hidden disclaimers and fine print.

So I am finding out today just like every other post on here the warranty service is a complete lie. Put in a claim for the seams of my couch coming apart. Spent over $2k for this furniture and it's only 3 months old. Was told it will take 12 weeks for a new couch cover to be sent to me....cover...wth is that? Then told they can send a technician to come help me fix the issue once it arrives. After reading the reviews it seems like I'm going to have to shell out extra money for this technician. Again, how does one replace the fabric cover of a couch? Macy's needs to stop pushing this warranty service and make better quality products. I will no longer shop at this store and am very disappointed. My advice, shop elsewhere and don't waste your money at Macy's.

After reading numerous reviews I realized I should have read them before I took this protection. We spent over 300 on three pieces of furniture. Essentially what we got was 3 boxes of cleaner, which has not lasted the 7 years of the warranty. First call - hole in back of leather chair. Technician came and said this was not covered--was a structure issue, not covered. I made no attempts for several years, during which time I lost two buttons from pillows, numerous stains unable to be removed by the cleaner. When I put in a claim, I did not know it had to happen essentially YESTERDAY, (although I am sure they would have found a reason not to cover that either!

I bought a rug from Macy's and was offered warranty from WORRYNOMORE; little that I know this company is nothing but a scam. After I found stains on the rug from my son birthday party, I contacted WORRYNOMORE to contacted to file a claim, was told they were going to send a carpet cleaner to clean the stains. After numerous try the stains were not coming off, they finally told me the warranty would not cover it because it was an accumulation of stains which was not true. I still can believe Macy’s still selling these garbage warranties.

I purchased sofa sectional from Macy’s in Novato and the Salesperson at that time sold us the 7 years Warranty saying that this is the best policy, as if we don’t use the warranty in 7 years. They will refund the full insurance premium we paid & we don’t have to do anything. Today I called Macy’s and found out something totally different. They are now saying my warranty expired in January this year & I was supposed to call them within 90 days of my policy expiring which I didn’t do so they cannot give me any refund. Macy’s Sales people never told me anything like that I have to call them within 90 days after 7 years.

Purchased a leather sectional couch from Macy's a few years back. Macy's was a delight to work with, and my wife and I love the couch. The couch has been great, but as of recent had an issue with a spring busting inside one of the sections of the couch. Spoke with Macy's regarding the warranty, and was directed to the Worry No More Warranty service who is a third-party vendor who is supposed to cover the repairs for your Macy's furniture when purchasing the extended warranty.