Macy's Furniture Reviews

12/12/2013. We purchased a new mattress and box spring set from Macy's and the Worry No More Protection Plan. About 3 weeks ago we were changing the sheets on the bed and noticed some stains on the mattress cover. Washed it twice to see if they would come out. They did not. A week later I started looking through receipts and warranty information to see how to go about getting this cover replaced since the salesman told us, "If you notice stains or tears, or ANYTHING you don't like contact Worry No More", and they would send a new one. I found the information and contacted them today. Since we did not notify them within 10 days of the occurrence we cannot receive a replacement.

I'm a Macy's Preferred Customer and in April 2015, I purchased the Metro Entertainment Center, the furniture is very nice. The MONTHLY nightmare with customer service is HORRIBLE. Every month, I have to call to make my payment via telephone bc you have to fuss w/ them about your payment allocation. Macy's policy is to apply your payment as they see fit. Every month, I make a considerable payment that includes the interest, never been late on a payment. Since I purchased this item, I tried to make extra payments, IMPOSSIBLE, unless you pay your bill again. THIS happened two days after I paid my bill AND made a payment to the furniture.

I purchased a Simmons Beautyrest mattress and box springs from Macy's 3 weeks ago. I hate them, especially the mattress. I tried out about 6 different sets at the store, but due to budget constraints, I could not afford the more expensive models. Since the mattress and box springs were delivered, I haven't been able to get comfortable and have spent many sleepless hours in bed. Generally it now takes me 2 to 3 hours to fall asleep. I am planning to return the mattress but I do not want to spend any more money at Macy's.

Irvine Bunk Bed Set - I looked at this set for a room for my grandchildren. The price was over $2800. I placed the order. I was told it would take a while since I was in a remote area. (Funny thing, I live off I-75 one hour from Lexington, Kentucky). First, they charged me for a warranty I did not want. They said it couldn't be taken off until after the set was delivered. It took 3 months of phone calls which consisted of being told different things by each rep. One even hung up on me when I tried to cancel the order. It is brought by a third-party shipper. I got the call that it was to be delivered. They charged my card when it got to the shipper. When the shipper walked in, he told me that when they got it that the boxes were damaged. They delivered it anyway!!!

I bought a sofa 18 months ago and it looks like a piece of junk. I take care of it and there are no children using it. Holes in the fabric and cushions have flattened and extremely uncomfortable because it has lost its shape in only 18 months or less. Yes, I found out that sofa's are Chinese made. Called them but warranty was past by 6 weeks. JUNK, JUNK AND I WILL NEVER BUY ANYMORE UPHOLSTERY FROM MACY'S. GO TO A YARD SALE BECAUSE CHANCES ARE THIS IS BETTER QUALITY.

Macy's gave a time frame of 11:00 am - 3:00 pm. Called us, said they would be there in 15 minutes. We were still waiting 45 minutes later. We called and they said they were running late - they would be there by 5:30 PM. They called and said "where can we park." I said "wherever there's a spot." The guy came up with the frames and asked us for a screwdriver. I told him we want one bed in this room and the other bed in the other room. When I came back to the bedroom - both frames were set up in the one bedroom. Now when it all started we were given a checklist of things they would do - like putting on booties and putting down a drop cloth etc. which they did nothing on the checklist. They were supposed to put the mattress covers on the beds that we were talked into and spent a lot of money on. They threw the package of mattress covers on the floor. They set up the beds and walked out.

I have a 2 year old outdoor patio set, which I bought from Macy's in NJ. The rungs on the backs of 3 of the 8 chairs split and chipped. It's a METAL set. I waited 3 weeks for adjuster to come and and take pictures. The adjuster thought for certain it would be covered. But then got follow up call from Macy's saying the rungs on the backs of the chairs splitting is not covered under warranty because it was outdoors and exposed to the elements.

My husband and I purchased a table and chairs approximately 18 months ago. At that time purchased the worry no more warranty for 7 years. Our warranty was suppose to expire November 20 2020. I have what we consider normal wear on the table and not something I would claim until within a couple of days apart, I accidentally had a nail polish and hot plate issue. I tried to cover the spot with a furniture marker. My husband reminded me that we have a worry no more warranty on the furniture and now was the time to make a claim.

"it broke a few days ago" - they will not replace the item even if you have the warranty. Their customer service people must be trained to "act dumb and be arrogant." Our policy was up on May 26. The umbrella broke on May 25 but they were closed for the holiday. So, I called on May 26 and the computer had already DEACTIVATED my account.

Ordered a love seat and ottoman on April 10, 2015 from the Oakland Mall Macy's. Was told I would have delivery in 4-6 weeks. Today is the 7th week. Called the salesman ** and was told delivery wouldn't occur until the end of June, making it 12 weeks. Poor service.

I recently purchased, spending over $2000, for a mattress from Macy's, Robinson Towne Center. Within 6 months an indentation appears where I sleep which is very uncomfortable! Macy's states the return date has expired and the indentation depth falls within the manufactures standards - therefore they will do nothing about my situation. I now sleep in my spare bedroom.

I purchased a mattress from Macy's and bought it for their worry no more policy. They actually said that I also needed to purchase a $120+ mattress cover in order for the warranty not to void in case it stained so i did. It is still under warranty and called because though the mattress looks to be in good condition it is causing severe back pain. We can only use half of the mattress... I called last week and they were unable to even bring up my account though I gave them the receipt # on my original receipt!

We ordered a dining room furniture from the Macy's Furniture near us. After some discussion with the sales person, were decided to buy the table, 8 chairs, and buffet. We were* (not anymore) on the fence about the china cabinet. To assist you identify the issues, PROBLEMS ARE CAP LOCKED (what a guy). A week or so passes from purchase, the boxes are delivered through the Macy's delivery service. After unpacking is complete by the 2-man crew, we review the items and all seems okay. The next morning, the sun hits the table to reveal SCRATCH marks about 2-3' IN LENGTH; enough to make Hugh Jackman jealous.

Well what can I say. Macy's sent out a company with a D- BBB grade. Was not the company's fault. They did what Stearns and Foster make them do during a check so the bad rating is from customers who always get told their bed is fine. The string test showed many 3-inch depressions because I have been trying to move are to find a flat spot. Crazy because this bed is only 3 months old and I spend 3K on it. Then he took out a big flat square of plastic and put it over the depressions and said it was flat! LOL. Guess I need a plastic cover! Don't expect to ever get your money back or an exchange from Stearns and Foster or Macy's.

I do not remember the exact date I purchased my furniture. However, I did purchase the seven year warranty package called "worry no more" on a couch, love seat and wedge. The couch and love seat were recliners. It was wonderful furniture that my husband and I purchased at the Brookwood location in Birmingham, Al. ** was the sales person in the furniture department. I was very reluctant to spend over $700 on a warranty, but my husband insisted because of the mechanical parts. After approximately two years, the electrical motors started going out. We contacted Macy's through their customer service center and initiated a warranty claim. It took about a month for Macy's to schedule a representative to come to our home to inspect the furniture. He said on the spot that our furniture was completely irreparable. We were told to go to any Macy's furniture department and pick out some new furniture.

For one year keep giving us all kind of excuses in order not to honor the warranty (which we were almost forced to buy). If I could give a zero star I would!!! Worry No More is a scam! Shame on Macy's for allowing Worry No More treat their consumers like this! Don't you read the reviews???

When we got delivery, we did not have an option to select different time. There is no human being you can talk to. It's all automated. We got different color of table compared to what we saw in store. And this is worst customer service ever. They charge 15% restocking fees and don't give delivery charge as well!!! Useless... there are so many other stores which sells good furniture and provide good customer service. We are stuck with the table which we don't like!!!

We purchased a mattress which we decided was not suitable for sleeping. We returned the mattress under Macy's mattress return policy. The old mattress was picked up on April 22, 2015 and the new one was delivered by the same truck. Today is May 6, 2015 and my account still hasn't been credited. In this day and age two weeks is ample time to issue a credit. Customer service has been absolutely worthless in helping me with this problem.

We bought a Gino reclining sofa & loveseat a year and a half ago. Last fall, right after warranty over, one recliner stopped working. Since I had bought their extended warranty through Uniters, I called them. They came out & said they would order a new battery. Long story short, after 4 more months of a non-working recliner, they come to install the new battery & it's defective. They DO NOT stock these batteries even though they sell a warranty. I complained to Macy's. They no longer carry the product & wanted me to pick out a new sofa only. Then my sofa & loveseat wouldn't match. After complaining they offered me a credit for the amount of both pieces to be applied to a new purchase at their store. They would not credit tax or the service plan so we are out over $900. This is so UNACCEPTABLE. I have shopped at Macy's since they opened & will stop shopping there now.

We purchased the WorryNoMore warranty and were told if we do not use it then to call and we will get a credit back to our account. We had to wait 7 years and then call. Well I waited the 7 years and called but since I did not call within the 90 days, I was no longer eligible for the credit. Since I had waited 7 years and 6 months, they would not give me any credit and the lady was extremely rude about it. Apparently you need to memorize the exact date of purchase for your items and ensure you are within the time frame. They will not send you a reminder as they don't want you to get a credit. Had I even been within the 90 days I would have only been able to use the credit in the furniture store for 90 days. Such a rip off and waste of money and time. Will never use WorryNoMore again and am extremely displeased with Macy's for offering it.

The issue was eventually resolved through MACY -- service manager. So, it wasn't that bad -- but, I really had to go through many phone calls and disappointments.

My girlfriend and I finally agreed on a sofa for the house while visiting the Ross location in early March. Prior to placing the order it was understood that the delivery date of the sofa would be somewhere around April 22, 2015 or before due to a backorder status. I was fine waiting for the sofa to arrive as it allowed me to ready up the house before it would arrive. I received a phone call Sunday April 19th informing me the sofa was in and ready to be delivered. Monday April 20, 2015 I get another phone call stating they had oversold the sofa from the warehouse. My new expected delivery date is June 13th, 2015 and a new order was placed with the manufacturer in the form of a purchase order.

I purchased a hide-a-bed Chair from Macy's Online, I also purchased their protection plan "No Risk with Worry No More" which was not cheap. I normally don't purchase extended warranties but since I was purchasing this piece of furniture online I thought it was a good idea. I purchased this chair in Oct 2013 and it was delivered Oct 31, 2013.

I purchased the Ricardo sectional from Macy's in February 2015. I was told the day of the purchase that the sofa would not be delivered until April. On April 11, 2015 the truck came to deliver the sectional, however they delivered a very used sofa. There were scratches and the bottom of the sofa was busted open. I paid for a BRAND NEW SOFA. Then the leathers on the sectional was two different shades of brown. I sent all of it back with the driver. They offered me $175 gift card and stated they will send out a new sectional.

Ordered a sofa and matching chair in 2013. Because the color we wanted wasn't in stock, it was considered a special order (which meant WEEKS out). As we approached the delivery date, I was given an email from Macy's there was something wrong with the order. When I emailed back, I was told 2 different stories. One was there was a flaw when they put the couch together, another was it was the same story, but for the matching chair. Both stories meant a delay in when the couch would be ready and delivered. Never did I get an offer of any compensation, nor did I ever hear from our sales guy. It was pushed out a SECOND time, again, no compensation offered. I canceled the chair order, they compensated me for delivery.

18 months ago I purchased a $4,000.00 Stearns and Foster mattress and box spring from Macy's Furniture Gallery, Oak Brook Illinois. The mattress has developed sunken dip in the center and Macy's refuses to replace it, yet the mattress supposedly carries a 10 year warranty. Macy's is only concerned about the initial purchase and not about customer satisfaction or longevity!

We purchased a sectional from Macy's the day after Thanksgiving 2014 (Black Friday). We were told delivery would be January which we agreed to. January gave us time to rid ourselves of old couch making room for new. It is now the end of March almost April and no couch yet. We have called multiple times and they gave us 10% off $2999 and $150 Macy gift card. Our family all agreed on and love the new one and are scared to pull out in fear of not finding a similar piece. I feel at the mercy of them because the sectional is sold exclusively at Macy's. Are we the only family going through this? Do they always hold furniture hostage like this? Why won't any say what is really going on?

I bought a display model sectional couch set for 1600 dollar in Macy's store Hampton Virginia, excellent condition. After pick up two corner sets were broken in 2 pieces, cracked. The material under the couch was ripped and dirty on all 6 pieces! Wood legs were changed out with plastic which I saw after delivery. I believe they change out the good parts with the bad. Macy's refuse to return because it was a display model. STORE FRAUD. I am still paying for these pieces of broken furniture.

We received a new Sofa from Macy's. After one day we noticed that one of the back pillow (The sofa had two fixed pillows) is in almost 3/4" in angle. We called Macy's and in a week they had an inspector, which told us that he sees how bad it is and he took pictures. Week pass by we called. The respond was this defect is within the manufacture limit, nothing they can do. WE were Macy's customers for 15 years. THIS WILL BE THE LAST TIME WE BOUGHT FROM MACY'S.

When they delivered the couch, there was missing a piece and all the furniture was damaged. All the seams were open, wood frame was broken, staples coming out. MADE IN TIJUANA MEXICO. NO QUALITY CONTROL. I was on the phone with customer service for 5 days and given the runaround. PLEASE RUN AS FAST AS YOU CAN. DO NOT BUY FURNITURE AT MACY'S.

I purchased a mattress and box springs 2 years ago from Macy's and purchased the Worry No More Warranty. I called them January 24th, 2015 and reported that my mattress was sinking in the middle (again) and they sent out a representative and they confirmed the sagging was more than their guidelines and they agreed to swap out the mattress. They had previously swapped out this mattress 2 years ago as I had the same sagging issue.

I purchased a mattress from Macy's a little over a year ago and it is already sinking. To start, the whole purchase experience was horrible, their employees do not know what the warranty covers and restrictions. I called for someone to come out to evaluate the mattress, they took a lot of pictures and measurements and I never heard back! I called Macy's and they stated that the warranty only covers the mattress if it is sinking more than 1 inch. Well my mattress was sinking 3/4 sink! The mattress is completely uneven and uncomfortable to sleep in. I do not understand how something like this happens on a new mattress. SO they refused to do anything and told me nothing was covered. Now I am stuck with a $900 mattress that is uncomfortable, uneven and I cannot get a good night's sleep! I feel completely ripped off and did not expect this type of service.

I bought Macy's leather sofa from San Mateo Macy's Furntiture and I was promised by the Sales Associate that I will get $100.00 off the price when I open a new credit card account. That never happened after I got my first statement in the mail. I called up several times Macy's Furniture, Macy's Credit Card company and was given the run around from one person to another. Horrible Customer Service. It is very frustrating to talk to their Customer Service from Credit Card company who have no clue what is happening in the Furniture section and the sales guy making these deals, promise you things that do not really happen. Well after talking to them 5 times they have promised something in my next statement. Need to wait and watch if that really happens.

I purchased a Beautyrest black mattress in 2013 with a 25 year old warranty. The mattress is a pillow-top that includes memory foam in an internal top-layer pocket. The mattress sinks tremendously on the left side. I am unable to sleep on the mattress. I called Macy's to have a mattress inspection. Macy's called a third party, US Quality to inspect the mattress. I believe they call a third party, so they can't be held accountable or legally for the outcome.

I purchased a dining set with the Worry No More warranty that offers an accidental protection plan that cleans spills on chairs. I called Dec 22 to make a claim for a recent spill on the chairs from a party. They were unable to send a person until Feb 20 to review the condition and decide if it would be covered. They decided then that it looked like an accumulation of stains. There was no accumulation - just the one event. They won't honor my claim. From Dec 22 to Feb 20 while they delayed sending a tech, did they expect no new spills? Do they not realize once a sticky substance is spilled and people continue to sit there that it just attracts more dirt?

I was told that the WorryNoMore Plan covered everything if they couldn't fix or they would replace. I purchased my new leather sofa in May, it was delivered in July and the following March it had tears at seams. We called - they came out took pictures and the guy said this should be all replaced. About 3-4 weeks later I still had not received any info at which I wrote to which they replying that it was not covered. This couch was not even a year old. Now we have two more tears not even a year later and I will be calling today. This was the biggest rip off for things not being covered. I do not think I will ever buy from Macy's furniture again and/or the WorryNoMore coverage!!!

I purchased Worry No More and it has been a complete joke. I've tried to get them to replace a cushion cover since June of 2014. My 1st contact with them went smoothly and they agreed to send replacement cushion cover. After waiting 12 weeks, I received a bottom cover instead of a back cover, which I specifically requested. I called again in Nov. and they agreed to send the BACK cover. Skip to 14 weeks later, I call to inquire about the status, since I've never received anything, and the claim WAS CLOSED and they were unable to help. The claim was closed because I failed to contact them and not receiving product! And they won't allow you to reopen or place new claim about the same problem! A complete rip off! I'm also calling Macy's to complain.

I have always disliked the quality of stuff at Macy's. I'm not always crazy about their items etc. Sadly, I decided to purchase a furniture set there. The mistake I made was not canceling my order before it was delivered. I thought I would have more time to think about my purchase but it got delivered so quickly, I was out of luck. Now I have to deal with throwing away a total of $185 (non-refundable delivery fee) which is okay, but to add the restock fee for the whole furniture set? That's $400 more= $600 of a total loss and mistake on my part.

Almost impossible to reach Worry No More dept. They state that a contractor will call within 5 days. You never hear from them again. I will never buy anything from Macy's again. I have had wonderful response from Sears - they are organized and stand behind their products. Once Macy's gets your money they are finished with you. Good luck! They stink!! They used my phone number to locate the sale. I hired an electrician to fix what I paid to them to fix. They are a really terrible company to deal with!

Mattress smells like chemicals. I had a really bad experience with Macy's mattress department. Customer service is Great, Sales are great. Once you get your product. Everyone is so rude, does not want to help! I am really upset because I have an everlasting issue with my purchase, and no one seems to help :-(

I am so disappointed and have that general dirty feeling of having been ripped off. I purchased a Worry No More Warranty for my white leather sectional couch because the salesperson told me it covered scratches as that was my main concern. When trying to convince me to purchase the warranty, he went into an elaborate story about how one of his former customers bought a couch from Macy's and her dog scratched the leather in multiple places and Macy's gave her a brand new couch under the Worry No More Warranty that she had purchased.

We bought a sectional and an Ottoman from Macy's store in Indianapolis, IN on May 22nd 2013. This cost us about $5000. The sales lady convinced us to buy insurance from them that will cover the furniture for "anything", even if the kids scratched it or even if it tore or was damaged for any other reason. That made sense to us since we have little kids so we bought the insurance. Its from " Worry No More". What a profit maker that would be and I would buy their stock if I could as they DON'T TAKE CARE OF ANYTHING.

Bought a Firm Serta foam mattress and after 3 weeks no longer firm and the. It got lumpy. It has a 90-day return policy. I went to the store and they said I had to have a technician come to inspect it and validate my claim. I had to wait 10 days and 4 Chiropractor visits later they tell me not defective. They were willing to waive restocking fee but made me pay $75 pick up fee and won't credit my money toward another mattress but will make me wait 5-7 business days to get my money credited to my card.

Bought dining room recliner. Less than 1 year and top of table would show discolored marks. 1st time company sent someone to look at the table and received a letter stating it's wear and tear. Recliner now has discolor on arms and we are told not covered. They never sent anyone to look at the recliner. Spoke with Macy's and all they do is tell us to call WorryNoMore. This company is the biggest scam I have ever seen. Macy's should be ashamed to constantly try to talk customers into buying this protection and then wash their hands of everything. At this point I not only recommend for customers NOT to buy this scam I also at this time I would tell them to NOT buy from Macy's for pushing customers to buy this SCAM and not taking care of their customers.

I purchased a Serta, suppose to be a plush mattress 4 wks ago. And first of all, I believe there is a defect in the springs at the end of the bed and I wake up with the most horrible backaches. This mattress is NOT PLUSH!!! It is firm!!! Called customer service, which were very unprofessional, and told me about the restocking fee of 15%, pick up fee of 75.00 and were not going to refund the delivery fee!! They are more concerned in telling you the fees instead of hearing what the problem is. Really Macy's, this is how you satisfy customer's complaints. I will be fighting this tooth and nail, they will NOT get away without a fight. Also too, I never got a complete invoice showing what brand of mattress I got.

I purchased a sofa in 2007. I purchased the Worry No More warranty and was pleased I never needed to use it. I just called about the warranty credit because I never used the warranty. I found out there was a 90 day window between May 2007 through August 2007 to request the credit. It is Jan 2015, I didn't receive any notice in the 7 years of the warranty to remind me about the time to claim the credit. I guess I just threw that money out the window. What a rip off!

Purchased a leather sofa and reclining chair in 2011. At the time of purchase we also purchased the "worry no more" premium plan & was told "it covers anything and everything" for seven years. Fast forward to Jan 2015 and the recliner pull snaps off and we can no longer recline our chair. I call the warranty company and get told that our particular issue is "structural" and not covered under the warranty. We paid almost $450 for this warranty ($188 on the chair, and $249 for the sofa). We would have been better off not to get the warranty and just pay for repairs when and if they arose. We will now go back to the original store and speak with a manager but I don't have high hopes that even that will have a great outcome. Save yourself the hassle and buy furniture & a warranty elsewhere!

I am so pleased to announce that Macy's ultimately stood behind their products. In my previous review I stated that I purchased two Kenton sofas from Macy's February of 2014. I was unsatisfied with the wear of the sofas, so in February of 2015 I contacted Macy's to have an inspector come out and inspect them. This man was a jerk! It's was a very frustrating battle from then on.

We purchased a high end Serta ISeries Mattress from Macy's in October, 2014. We were willing to spend about $3000 on this mattress set because of the Serta 120 day worry free home trial period. We're just over 90 days in and the mattress still stinks (it has from day 1) and it's starting to dip and get depressions, so I contacted Macy's today about exchanging the mattress and was told "there is a 15% restocking fee and a $75 delivery pick up fee". This doesn't sound anything like a 120 day worry free home trial and why does Macy's restock mattresses. Now I worry that the "new" expensive mattress we got was returned or restocked by another person. We had been planning to buy all new leather motion sectionals and recliners from Macy's but I will never buy from Macy's or Serta again.

I'm glad there are outlets like these to voice concerns and complaints. I submitted a similar complaint regarding my experience to the Macy's home delivery section on their website to only not have it published. Discrimination at its best. I ordered a 5-piece Radley sectional sometime in early, mid-November not to have it actually delivered to my home until early January. The piece was not custom made and originally said to be in stock. After endless calls about delays, etc. I was finally scheduled to have delivery a day or so before Christmas with my 2 hour time frame set. I work at home and received a call almost 1 hour prior to the beginning of my scheduled 2 hour frame stating that the delivery men were on their way. Since I was home already it wasn't a big of a deal but still a little unprofessional I though.

I purchased a 3 cushion couch in 2010 in May. In June I purchased a 2 cushion loveseat to match. In both cases I purchased the Worry No More Service insurance. I want to note that the 2 times I called for service... both were denied as covered. After 4 years, the pull on the ottoman side of the couch disconnected. It's not covered. Natural discoloration of the leather - it's not covered. I just want to warn others not to waste their money.

We bought a leather reclining sofa and chair from Macy's on Nov. 21, 2013. We were told to take the protection that we would get our money back at any time if we didn't use it. We are very careful with our purchases and knew we would never use it, but agreed. I, now, need a new mattress. I was going to buy it from Macy's. I asked about the Worrynomore policy and was going to use it towards the mattress. I was told it had to be in effect for 7 years and that we would only get store credit back. This was not how the salesperson presented it to us. I will never buy from them again!

I purchased a bedroom set the first of November. An item was on back order so the date was to be a month later - I agreed. That date came, no furniture. I contacted the customer service AND the salesperson for the furniture. After many emails, the salesperson repeated what the customer service said: "Sorry, it just arrived in Chicago, not Houston, and will be another 6 weeks before you can get it." Of course they said I could cancel the order and they would certainly understand. So easily said... But I had wanted it for Christmas, not the end of January 2015!!! I would NEVER recommend Macy's for any furniture purchases. This was an experienced salesperson. He had to know the policies within which Macy's works, and IF he didn't, shame on Macy's for not sharing. I wanted it so much I actually had driven out of state to get the purchase going earlier! Now my bank has declined the transaction because of the length of "pending." I will have to do the transaction all over again, which probably will not happen.

I purchased a king sized mattress set, along with the frame and a pad at Macy's in Austin, TX. They wanted to deliver it at an inconvenient time, so I called the customer service line and thought I had rescheduled the delivery with a person on the phone. The day she told me that it was scheduled came and it was not delivered. Then I went online and rescheduled again. The delivery was scheduled for today. I was not aware that there was a separate order number for the frame and the mattress set. Therefore, they delivered the frame, but not the mattress. I needed the mattress for Christmas visitors. When I called and reported that they had only delivered the frame, I was told they could not deliver the mattress set until the day after Christmas. There was nothing they could do. Then, believe it or not, I received an email congratulating me on the delivery of my mattress! The local store has no control over the delivery process. The answer was to offer me a $50 gift card. Tell that to my guest that now has to sleep on my couch.

We purchased a Hotel Collection bed a Natuzzi Edition Caruso couch from the Macy's Furniture Gallery at Cherry Creek in Denver, CO. We also signed up for the Macy's card to take advantage of the 12 month 0% financing. After going home and thinking about it, we decided to switch the Mattress to the Beautyrest Whitten Plush as it was cheaper and would arrive sooner. Called the salesperson (George **) who was happy to make the change over the phone and said he would mail us the new receipt. Later that day we were in the area and stopped in to thank him and make sure we were sure about the couch and lie on the bed one more time and picked up the receipt. We are currently waiting for the couch delivery. Honestly, we made our purchase and then I felt lots of buyers remorse and starting doing online research which didn't help my insecurities. I was worried about the quality of the Natuzzi Edition and the Macy's warranty. In the end, this is just furniture and I trust in Macy's to take care of any issues.

I have ordered a 5 pieces couch from Macy's at Nov 2nd. There is one piece waiting to be shipped from L.A. The sale man promised to deliver any available pieces to us before Thanksgiving if the one piece is not able to make it. We have double confirmed this with the salesman and remind him that the date is very crucial for us since we have guests for Thanksgiving. We ok with the arrangement that will shipped available pieces to us first before we confirm the purchase.

The mattress pad in the queen size doesn't cover the entire mattress. It measures 4 inches less in width than what's on the packaging which means the edges of the mattress could get soiled even with the pad in place. I requested a replacement and the second one is no better so now the side of the bed where I don't normally sleep has no coverage. I wonder if using my old mattress pad will void the warranty?

I had purchased a sectional sofa back in September but still waiting for delivery (8 weeks passed). The sales person initially told me that I would get the furniture delivered in about 2 to 3 weeks. Then I got an email from the customer service saying that the delivery would be delayed for about 3 weeks, and yet another email told me another week of delay, which is not even for delivery but availability at their warehouse before delivery. The time frame they promised is passed again and I don't hear anything from them. This is my very first time buying furniture from Macy's, but it will be my last time buying furniture from them. I think 2 to 3 months (not weeks) of delivery time is not really acceptable.

Our family is having an incredible run-around trying to get a couch/sofa delivered. We couldn't be home an entire day- they don't tell you until the night before what "the window" is and, it turns out the 'the window" is 5 hours long! Who can leave work for that long?! We called to re-schedule and it has turned into one long nightmare. It was supposed to be delivered tomorrow- got a family member to arrange staying here all day. Now we find out tonight that no, it's NOT being delivered tomorrow. If it were up to me I would cancel this puppy NOW. But the fam wants the couch and Macy's promise is to get it here by Thanksgiving (a week from now). God only knows if it will get here. But I do know this I will NEVER even shop at Macy's furniture again. That way I will never order from them again. Good luck Macy's. Your future looks dim. Everyone who sits on the couch will hear about this for years to come.

I have been looking for several months for a new formal dining room set. Very unfortunately I found what I really liked at Macy's. I have never had no option to pick up furniture, a way to further save money. I could not believe the delivery charge of $185.00. That is 21% of total cost! I was not told this however at the actual furniture store. The salesman - not personable - said it would "be available Nov 30." When I called to order the same day, I was told the chairs were available Nov 30, the table Dec 20. How ridiculous! When I asked to speak to supervisor regarding this odd scheduling, I was told those dates were only when the furniture arrived 'somewhere' and it still had to be shipped here and could take additional 3 weeks! I was further informed I had to pay sales tax on shipping charge - what? Very frustrating and only because I had been looking for so long I gave in. I hope it looks good and is worth it all.

This warranty is a scam. Our leather sofa from Macy's has a button to put up the foot rest. Both of them stopped working. They ask you questions basically coaching you to talk your way out of any service eligibility. Mine broke more than 15 days ago so no service. I talked to the even more smug supervisor Louis. He just repeats a line of script.

My wife ordered two auto reclining couches from Macy's furniture in Paramus NJ. She almost bought the "worry no more protection plan" and then I came here and read the comments. One does not need to be a Mensa Scholar to figure out that would be a bad idea after reading these comments. One other thing is going to happen because of the kind folks posting their experiences here; that is when the couches arrive I will fully examine them and try out the automatic recliners and I will not be intimidated by delivery men telling me they need to go.

I purchased a couch at Macy's for around 2000 dollars. The salesman told us he suggests that we take out insurance so we do not have to worry about anything happening to the couch. He said it covers everything..stains..rips.. cushions..etc. So I purchased the insurance thinking if there is a problem at all will be okay. Well stains and a rip around the stitching of the couch were present and I called and somebody came out and denied this claim. My claim number is **. Sadly I went to find your site and there is so much information about the worry no more warranty how it is a scam. I feel somebody needs to review this and call me at **. The salesmen needs to explain correctly about the warranty, he was incorrect with the information he told us. Therefore I feel that this matter needs to be looked at and moving forward to take care of the issues with the couch.

I do not understand how Macy's can sell or stand behind this program as they do everything they cannot to pay it and then ignore your phone calls. When you finally get to a customer service representative (always at least 10 -15 people ahead of you and also on the supervisors line) they soothe you with words on how it will be rectified and a certain step will happen in the next 1-3 business days and call us back if it doesn't (which should be a flag immediately). So after weeks of this and no action they tell you you have no warranty and you have to provide proof of it from when you purchased it 5 to 6 years ago. Which no one has of course. Avoid at all costs.

Ordered a chaise from Macy's and delivery was scheduled. When the delivery team came, they made small effort to put the chaise inside, and basically said "nope, won't fit, please sign papers". We tried to get them to make more effort, and made suggestions such as fitting it backwards first or fitting it through an angle. We even removed the door for them. After a few more feeble attempts, they still said "nope, sign here". When the driver called the delivery representative to tell her the situation, I requested to talk to her. I told her how her team was not making full effort. She reported back she knew this team and they were very competent. I then asked her what the names were of the people on the team, and she didn't even know. I called her out on this and right away she hung up on me. At that point there was no one else to talk to about the delivery so the team left and of course our furniture was not delivered.

Worst customer service of Macy's insurance company, Worry No More. This is a scam and of course they find fine print to make your claim non-serviceable. Horrible company.

I went to Macy's Furniture in Middletown, NY to order a mattress and have it delivered in 8 days to my new apartment in Boston. The rep said that date is guaranteed and she takes my debit card and swipes 546 and the rest puts on my Macy's card (side note: I signed up for Macy's card getting a credit inquiry for me to get this deal). I get an email stating that she never had that date and it's 5 days after. I drive down to Middletown mall after she tells me to meet her, get there and she left for the day. I am fuming but keeping it together. I tell manager, who was nice, that I need to cancel this. She calls Macy's CS and says the story, but issue is they can't give money back for 7 days and only in form of gift card. Macy's manager says, "Once you get the card, call back and I will get it back on original debit card."

I fail to understand why a company like Macy's can run a business using contractors who show up whenever it suits them. Forget the window time frame that's given by Macy's, it means absolutely nothing. Yet Macy's customer service makes such a big deal about their Elite Service. It's non existent. We have encountered such standard of service for more 12 years in dealing with Macy's bedding delivery. They are forever late, abuse product when removing off the truck which causes the need for replacement. Our Beautyrest box spring was damaged. Their contractors put it down to poor quality merchandise made in China. It's sad that they are not aware that Beautyrest is actually manufactured in Waycross GA. The showroom does a great job selling and not sure why the rest of the service cannot be up to the same standard as the showroom. I have taken the time to write this review because I care and want to help make a difference as it seems Macy's Corporate doesn't seem to be aware there is such a major problem with deliveries. Thank you for listening and I hope I hear back from someone. Thank you very much.

Let me first say that my belief is that I feel cheated by Macy's. Like the old used car salesmen stories we've all heard. One expects integrity when dealing with a store of its reputation. Macy's sales rep verbally told me that their extended Premium furniture warranty covered any problem I would have for the next 7 years. I should not have trusted them and read the entire contract.

I purchased a Hotel Collection mattress from Macy's in January of 2013. It was the worst mistake of my life. This product was sold to me by Macy's salesperson as one of the best, but it is one of the lowest quality mattress I have ever purchased, $3000 down the drain. I called Macy's since apparently this junk product has 20 years warranty. They made appointment with an independent company that does a ridiculous test and determined it is only 1/2 inch vs. 1 1/2 inch without any weight or anything on top of the mattress.

Purchased a leather sectional in November 2010 with a $200 warranty, because we've had problems with premature wear on leather before. Salesperson specifically stated that any damage, including cracking would be covered. He even included a leather care kit free of charge. Of course when we reported the cracking sofa seats and filed a claim, we were told that this type of damage is "non-serviceable" and our claim was denied.

August we purchased an expensive power reclining leather couch and chair. We were told when we purchased it that it was on back order and we would not be able to get it until early to mid-September. We just bought a new home and this would be for our new family room (which has no other furniture) so although we were hesitant to wait that long, we thought it would be worth it and we'd be patient. Mid-September comes around and not having heard one peep from Macy's, we called only to hear an automation tell us "Your delivery date has changed". After waiting on hold for over 20 minutes to speak with a live person, we were then told that the date changed to October 31st! We asked if there was any way that we could expedite the order. We really thought waiting as long as we had already was long enough and we were told there was nothing we could do and there was still no guarantee we'd get the furniture the end of October!

We ordered a bed frame. It was broken. The next Saturday they failed to call 30 minutes in advance so I went to run errands then they called and said they were at my house. I rushed home, they brought the wrong part. They said they would deliver the right part on Thursday afternoon (we work during the week). I got a call on Wednesday (automated) that it would come in the morning.

We purchased a leather sofa from Macy's in 2012 and it got punctured. Uniters (WorryNoMore) replaced it for us. Good! At that time, our couch was also peeling and we were told it would be a great idea to purchase the "structural" coverage that would cover any cracking and peeling on our new sofa should it happen again. Well, sure enough, our sofa cracked and peeled within 18 months of purchase. We filed a claim and were denied on the basis of the fact that the warranty does not "cover seating area." Wow..... really? No one said a word about this and it is not listed as an exclusion on their website. The agent, in fact, suggested we buy the coverage since our first couch cracked and peeled in the seating area!

I purchased a very expensive king size bed from Macy's and in an effort to protect the purchase, we also added on the Worry No More. After about 3 years, the bed developed indentations around the lumbar areas on both sides. We called Macy's, and they sent out a person to evaluate the indentations to determine if the issue was a manufacturer's defect. The indentations need to be deeper than 1.5 inches to qualify. One of ours was over 2 inches. The person I spoke to at Macy's advised that we would need to have Worry No More come out and remove the 2 stains that were on the mattress, and that then Macy's would pick up the bed and either refund us what we paid for the bed, or exchange for a like mattress.

Similar to what others have written already, I purchased a couch from Macy's in South Coast Plaza in Costa Mesa, CA and was sold a $170 warranty for 5 years. On year 2, I had a small tear and called the service, opened a claim. After being on the phone for 30 min, the claim was denied - asked to speak with a supervisor, I was sent to voice mail which is never returned. I'm extremely furious!

I placed an in store order for a Italian leather sofa the July 4th weekend, 2014. And was told that it would take about 6 weeks for the manufacturer to deliver the sofa to Macy's. At which point I would receive an email telling me: (1) that Macy's had the sofa in their warehouse and (2) giving me a phone number to call to schedule a delivery date. I patiently waited the 6 weeks and nothing happened. So after a few more days, I called Macy's to inquire about my order. I called three times do this.

I paid for this Worry No More Protection Plan. It's the BIGGEST scam ever. They refuse to cover anything and come up with an excuse as why it's not covered. WORST experience. I literally should have thrown the money out the window and it would have gone to a better cause.

We bought a Macy's East Serena Firm King size mattress for ~ $2000 in February 2013 and, within 16 months, both of us started developing pain in our backs and necks. On contacting the store, we were asked to talk to the company directly since it was still under the warranty. We were able to schedule an "inspection" after 3 weeks since we first contacted the company. During these 3 weeks, we did not use the mattress because even a couple hours of lying done was aggravating our back pain. On the day of the inspection, "the inspector" comes along, took a few pictures, measured something and then called the Macy's customer service to give them his findings. It was no surprise that although he could visually see a depression, the thread that he used for measurement did not reveal any depression. So long story short, the customer service said NOTHING could be done! Now, this to me is how Macy's rip people off. I would NEVER recommend Macy's furniture to anybody because it just leaves you with a feeling of having been cheated!!! Their customer service is pathetic at its best!

The salesman (ladies) will tell you all sorts of BS from A-Z (i.e. I have that same thing in my house, very unlike). "We just sold 3 of those today," great but.... lied to me about the type of leather I came close to purchasing. Bull, 17% polyurethane, synthetic all way and selling it for the regular price. My credit isn't spic-n-span, but it sure as heck isn't rock bottom. Once the stake is final....... forget the girls at the counter, they could care less.

I purchased a Natuzzi white leather L shaped sofa at the Macy's home store in Las Vegas (spring mt rd). Not only did I receive an Italsofa but it was filthy with boot prints all over it. I refused the delivery and called the store so they re-delivered another one. It looks NOTHING like what the store model was. They are telling me Italsofa is Natuzzi and refused to send me another sofa. I was frustrated because I was not told this in the Macy store. So I kept the sofa thinking I was just not understanding. Well it peels and it's cracked all over. And guess what! Italsofa is NOT a Natuzzi sofa. It is NOT what I paid for. Now it's too late and I cannot get my refund or even better the actual sofa I wanted. COMPLETE SCAM!

I purchased a sectional sofa from Macy's. Less than 3 years the material came apart. I contacted Macy's to help with a resolution and they said "there is nothing that they can do about it". The company that Macy contracted with for the fabric is Jonathan Louis located in Gardena, CA. I contacted the fabric company, their comment was the same. The company couldn't do anything about it because the fabric was discontinued. I would never purchase anything from Macy's ever again. Poor customer service. I wouldn't give them any stars if that was an option!

I purchased a couch two years ago from Macy's. When I got a stain on the couch, that wouldn't come out with the care kit they gave me, I tried to contact 'worrynomore' to arrange to have the couch cleaned. I was never able to reach them. Now I have another stain that I need to get cleaned. Let's see if I can reach them this time and what the results are. From the postings here, it doesn't sound promising and it sounds as though the whole "worry no more" plan is a sham. I purchased a similar plan from another large retailer in the past. They stood behind their product and even took it back for a full refund when it started to fall apart over a year after I purchased it.

I had the first one replaced after 10 mos. because of craters and bumps in the mattress. They replaced it with the same kind and after a few weeks, it started the same thing. It has been since 2/28/14 and they inspected it once already and the crater was only 1 1/4 inches deep - not enough - has to be 11/2" so am waiting on 2nd inspection on the second mattress which is 8/12/14. I just want this out of here and replaced with a set I can sleep on with having to hold onto the sides to pull myself out of the crater every morning.

We got a stain on our couch which we only purchased because the saleswoman at Macy's insisted that they would come out everyday if we got stains. HA! We called within 10 days of the stain. They told us first we had to try the stain kit and they sent us one in the mail. We were having construction done in our home so didn't get a chance to call them back to tell them the stain remained until today. They told us that we were told that we needed to call back within 14 days of receiving the stain kit. NEVER was that said and that is NOWHERE in writing.

We order mattress and we were schedule for delivery for 25th of July. And we got called on 24th saying that we are schedule between 11:15 am - 1:15pm. But to make sure we get this on schedule, I called customer service on 24th to make sure driver called us 30 mins before he get home and also change primary number to mine number. On the delivery date I got called in this number from customer service from Macy's at 11:23 am. He said that driver is outside my house. I told him that I requested that driver to called me 30 min before he get home. I request him that I will be there in 20 mins. He told me he will ask driver and will call me back. He called me back and told me that driver can only wait 2 more minutes. I insist him that I requested that to make sure to call me 30 mins before. But he claimed that driver did called me twice and left voice mail. I keep telling them I didn't got any call. And I have phone with me all the time. I also tell him that I can get my phone record that I didn't got any call.

We bought a mattress from Macy's in 2012. It was supposed to be Backed by simmons for 20 years. The mattress is very lumpy and has several places with over 1.5 inch craters. I am disabled with a back injury and can't sleep on it. The store is telling me that it is not guaranteed because it was a show room model. WE WERE NEVER TOLD THIS AT TIME OF SALE AND NO SUCH POLICY WAS POSTED. WE HAD BEEN LOYAL MACY'S CUSTOMERS FOR YEARS BUT NOT ANYMORE.

We purchased an entire set of outdoor Madison patio furniture set from Macy's in late 2012. With sales tax it was close to $2,800. We primarily used the furniture only last spring through fall of 2013 as outdoor patio furniture and again only occasionally.

BORDEAUX DINING room sets at Macy's are of very LOW QUALITY with a SERVICE TO MATCH. 13 month after purchase, the chairs started to crack. These are stress cracks that are not caused by misuse. In fact this piece is more for show at our house and we rarely use it. Macy's refused to replace with a new chair because my warranty expired 1 month ago. This is a dining set that is supposed to last a lifetime!

Bought a high-end king bed and mattress. After 7 weeks, the delivery date was set for a Saturday. The driver called and told me he was 15 minutes away. After 1.5hrs, he showed up, unloaded the furniture and informed me that it could not be assembled because of missing hardware. After many calls to Macy's, they sent the hardware and the driver came to assemble the bed. He told me that there were missing pieces so he could not complete the job. I was upset and called Macy's. The representative was rude. Asked to speak to the supervisor and he was rude. Decided to have the furniture returned. Will never go back to Macy's again. There are many other superb stores to shop.

Because I stated that I didn't know exactly when the stitching began coming undone on my sofa, I was denied coverage. Apparently if the damage is more than 14 days old, they will not repair it. No matter what I said, they would no take back my original response (Because it could have been coming undone for two years. How am I supposed to know??). Louis is the supervisor I spoke with and he was hell-bent on not providing me with service. I have a call in to my salesman at Macy's. We shall see. BTW... None of the paperwork provided by Macy's states anything about 14 days.

Bought a WorryNoMore Premium Furniture warranty to cover accidents and structural defects to a couch we purchased. At the store, we were reassured that it covered damage from animals, etc. After a month, leather was damaged by cat scratches. Although "rips" are covered (they claim), scratches are not rips. And it is listed in a long litany of exclusions that were not disclosed at time of purchase. Basically, this is a defective warranty. I imagine that WorryNoMore will have an excuse for any possible claim. I would LOVE to see what percentage of their revenues are actually paid out as claims.

Toward the end of February 2014, we finally decided to purchase a new (large) Leather Sectional Couch, with recliners, a very expensive purchase $5-$6,000. When we placed the order, the sales person said, "This is their most popular model and the back order is now 3 months." We decided that we liked the sectional so much that we were willing to wait until the May 19th delivery date. One important part of the ordering process, we told the sales person that we wanted the "layout" of the sectional... EXACTLY as it was on the showroom floor, chaise portion on the right as you face it and recliners on the left.

Macy's has been nothing but a huge disappointment. I purchased two sets of furniture with them, hoping to get a blackout Friday deal (2013) for my new house. Right! There were problems right from the start and I should have returned both sets of the sofas, but if you only knew my patience. First, I waited 5 weeks for everything to arrive - reasonable for furniture order. However, five of six pieces were delivered defective, either through transportation or during their worker's assembly at my house.

These guys will try to get out of a claim anyway they can. Because I didn't report the claim within 10 days, they won't cover anything. Just one more way that Macy's can rip you off and fleece you, in my opinion. Don't bother buying this joke of a warranty.

We called Worrynomore to file a claim after noticing scratches on our dining room table which occurred after a celebratory birthday dinner. My girlfriend gave me a bracelet as a birthday present that I wore during the evening which caused the scratches which we did not notice until the following day. We had the table less than 6 months and it was our first occasion to entertain. After following up on our claim, we were told that the claim was denied because the scratches were caused during "several occurrences over a period of time." My fiance took pictures on the day of the event and so I appealed denial of the claim and submitted pictures of a shiny table in excellent condition showing that there were no scratches on the table before the day of the event believing that proof of the pictures would work in my favor.

The chairs to my dining room set have had problems from day one. The legs come unscrewed and unsafe to sit in. I have generally been able to tighten with no problem. Now one has actually broken/cracked near the top. Thinking "Worry no more" would surely take care of this I called. What a surprise I had. Obviously I did not read carefully enough. It covers if I puncture the fabric, spill wine on fabric, cut leg with knife but will not cover me for poor workmanship of the product. What a wasted $275. Actually more than this as I also purchased for bedroom furniture, living room furniture and patio furniture.

Our Beautyrest mattress was not more than 8 months old when it developed indentations. It took from Feb to last week, May 3rd to get TriState who inspects mattresses for Macy's to even make a visit. The gent who came to inspect told us the deflection in the mattress was "severe"... but now Beautyrest and Macy's refuse to stand behind the warranty!! Macy's wants a $400 restocking fee (it is illegal to resell mattresses but is this what Macy's is doing??) and their customer service rep Tony ** was ugly and unwilling to do a thing about the mattress. DO NOT BUY FURNITURE FROM MACY'S!!!!!! They have over $2000 of our money and are not abiding by the warranty... Any suggestions???? Very disappointing! We are cancelling our accounts.

Macy's doesn't honor or stand by the crap they sell. When my new furniture arrives (from a different store) I'm hauling this junk to Macy's and dumping it by their door. They have gone from up-scale to Wal-Marts level.

I bought a couch and two recliners 4 years ago and also like many others here bought the 7 year insurance plan. I had two problems with the couch - one the leather faded, the other is that the handle mechanism came off in my husband's hand. As I was concerned about recliners and salesperson suggested this plan, saying of course the mechanism was covered. However, two weeks after getting the plan we get the real coverage statement. I was concerned by the vague terms of "Reoccurring damage as a result of lifestyles" and "Acts of God", I mean give me a break, are these people serious - these exclusions are used to cover themselves from any liability.

I have been a loyal Macy customer for over 40 years. That has changed! About 18 months ago, I purchased a 3-piece sectional sofa and 2 large wool rugs. In addition, I purchased a WORRY NO MORE warranty. What a mistake!! The warranty money is suppose to be returned to the customer in the form of a voucher if you do not make a claim. Unfortunately, the sofa cushions broke down less than one year. I have no pets or children in the home and my husband and I are of normal weight. There is no excuse for the poor quality of this sofa after paying almost $5000.00! I submitted a claim in an effort to have the cushions replaced. The claim was denied, citing normal wear and later informed that even though I didn't actually use the warranty, a claim was made, therefore, the voucher amounting to the cost of the warranty is now going to be void due to a claim, even though the claim was denied. I waited for months for this furniture as many other people have experienced. Macy's does NOT stand by the products they sell and I am out $700.00 for a worthless warranty! Go anywhere but MACY'S!!

Why does it take a huge company like Macy's 2 months to get me a couch and dining room table??? Gone round and round with the sales associates and dept manager. Then we get emails and phone calls saying the delivery will be delayed, again and again and again. It is now harassment. Keep calling and tell us it's on its way. Then all the sudden we get a call from the delivery guys saying they are 30 minutes away. We are both working so we can't just drop everything at our job (I'm a FIREFIGHTER) to rush home to get our furniture in the house even though #1 we were told by the associate it was not coming that day ,#2 I cancelled it on the phone with their automated system and #3 they were suppose to deliver both a couch and a dinning set at the same time.

Worry no more is one of the worst customer service that I ever had to deal with. I called them twice since I had protection for my sofa but everything I told her she was keep on saying, "it's not covered" and she was extremely rude. I had to ask her what does it cover and she won't answer my question, so I had to ask to speak to supervisor so here she puts me on forever hold and I never got a chance to speak to supervisor. Very disappointed as I paid big $$$$ for this sofa. HORRIBLE SERVICE AND VERY RUDE STAFF.

On January 25th, Macy's delivered mattresses to my home. The Macy's truck was parked on the side of the black iron fence in which there was a slope level. The Macy's truck parked on this part of the property which caused the truck to be higher up than normal. The Macy's driver took a poor decision making of his surroundings in parking up higher elevation. Once the mattresses were delivered, the drivers drove off the property and pulling along three electrical cables and damaging my electrical panel. The incident was reported to Desiree ** and stated to me that I would be receiving a feed back within 72 hours. I never did received a call.

Bought a four thousand dollar leather sectional. Haven't had it 24 months and it is looking like a non-leather sofa in certain parts. Macy's sent a kid out to look at it. He said pet damage. I explained to him and Macy's I don't have a pet. It was later told to me that it was not covered. Learned yesterday they put in computer normal wear and tear. I just found this out yesterday by another Macy's customer service employee. I was told pet damage computer now says something totally different. Macy's policy is it should be covered because I have had it less than 24 months. I don't know what my next step is. I also purchased an extended worry no more warrant for $350. They also said they would not cover it.

Ordered 12/28/2013... The delivery was set for mid-Feb. We agreed on this date because we really liked the couch and it was within our budget, and we did not need it until the end of January. It is 2/23/2014, no couch and no signs of it being delivered any time soon. We have called multiple times and no couch. They keep saying that it is at the warehouse, but why have we not received it? We have our hands tied because other orders take about 2 weeks and we have waited this long, so we are waiting to see if this week it is delivered. Should have read the reviews before ordering.

Purchased Macybed Queen Grand Extra Firm. After 3-6 weeks the bed sinks approximately 2 inches. As a result my hip/lower back has been in severe pain. They replaced the mattress and within 3 weeks sinking, soft mattress again under my 145lb girth. They will not replace with another brand but continue to sell this. They are sending out #3. Customer service isn't helpful and you end up angry. I was a Macy's loyal customer. Now I'll never shop there again.

Horrible!! Cannot believe what I have been through this month with Macy's. The customer service is just horrible. Count not get a response or straight answer from anyone once they took my order for a sectional. The warehouse delivery date was supposed to be 1/12. Then while I'm waiting on the 12th to get a call to schedule delivery, I got an email, not a call just a standard email on 1/21 saying the warehouse date has been changed to 1/31!! I'm waiting to schedule delivery and NINE days later they tell me the warehouse arrival date has been changed to 19 days later than the original. Can't get a straight answer or even sympathy from anyone. Finally made a stink on their Facebook page and over a week later, I finally get a call and an apology AND am told the warehouse date is now Feb 6!!! I'll be lucky if the sectional that was promised to arrive to my house in mid-January now gets here early March. Cannot believe how horrible this situation has been and how terribly Macy's has handled it.

I have very bad back problems and I have my mattress for almost 9 years, spring air I got that in Macy's, never had problems. I started looking for a similar one, but spring air is no longer available. Well I went, and went and try all the mattresses at Macy's until I got the one medium firm. I was so happy, got the mattress delivered on time, very good service, until I tried the mattress that night. I was crying, the mattress didn't feel as the one in the store, returning it was gonna cost me restocking fee, delivery fee. I kept the stupid mattress in the spare room and I am still sleeping in the old one suffering with a lot of pains and aches and I am still paying the new mattress that I can't use. Hahahha, funny right.

Purchased matching sofa recliner Macy's Willowbrook Houston 12/12/13 with delivery 12/19. Rec’d Macy’s call later sofa would be del 12/19 but recliner damaged & another recliner would ship from their warehouse in Florida delivery 12/24. This recliner del 12/24 at 5:30 pm. We could only glance at it to see no tears as del. men in hurry. We had to cancel our Christmas Eve dinner with family. Husband 82 yrs old sat in recliner after Macy’s delivery left & he could not reach the elec. control which located right side on inside way under the cushion. This recliner's control at Macy's showroom was located above the cushion easy to reach.

Purchased Macy's couch and Worry no More program. Warranty program covers mechanical failure and is to replace parts. First as it was discovered, couch was not put together properly when delivered and when parts failed and needed to file a claim with Worry No More Macy's, technician came out looked at couch. A couple weeks later received voice message for cash settlement or store credit... Cash settlement did not cover warranty purchased. Worry No More Macy's claims that parts are not available, but was able to easily find parts on internet. THIS IS A SCAM TO GIVE YOU STORE CREDIT @ MACY'S AND NOT TO FIX ANYTHING!!!

Take the time to let everyone know on the bad treatment that has given me. The delivery of my couch, I did between 8:45 am and 10:45... they changed me without my authorization. Call from 2 pm on the day before and did nothing. Try to contact the shop tarme show room in Paramus where to buy the couch also did nothing. I opened an account for Macy's and now I'm going to closed and do not even when I'll be without a sofa... My advice is not to buy at Macy's. The service is terrible. Well what I went cheap expensive, I'd rather pay more and not be with these problems...

In October 2013 I went to Paramus, NJ to place an order on a sofa, bench, and 2 chairs. The salesman was totally unprofessional. My daughter did not understand the 15% restocking fee. Next day, I went back and I asked for a manager. The manager raised his voice to my daughter. I immediately cancelled the order. I believe it was an assistant manager. The manager came out tried to intimidate me, handed me his business card. "I can reassure you if you have a problem you can contact me," he said. Also the reason why is the restocking fee "a lot of our customers return".

We ordered a couch and double recliner in early October 2013. We were told it would take approximately 6 weeks. We received the furniture on November 10. We were kept informed through emails about the status of our delivery the entire time. Macy's sent emails and called us multiple times to make sure our delivery information was correct and that the charge went through correctly.

We purchased two of the Franco Leather Power Sofas and one Recliner three years ago. After having to replace one of the sofas within a few months because the wiring underneath became tangled in the gears and shorted out, and the recliner was replaced after a few more months because it was listing hopelessly to one side, we thought we were free and clear of defects. Well, maybe, maybe not. The Worry No More warranty covers manufacturers' defects but not ordinary wear and tear. We are an older couple, no kids.

I purchased a mattress the end of August 2013. I had been looking for months and months trying to find what I thought would be the best mattress for me. The one that I purchased from Macy's I had looked at least a dozen times before I bought it. It was so comfortable. When they came to deliver it, I pushed on it and then got on it and realized immediately this was not like the one in the store and would not work for me. It was way too hard. I told the delivery men and they said I had to keep it 60 days. I told them I could never sleep on that one day, let alone 60. Then he said it needed a break-in period to just give it a try and they left.

I will never buy furniture or large items that need to be delivered from your store again. I get a million phone calls leading up to a furniture delivery so when I am told each time I will get a call 30 minutes prior to a delivery, I expect to receive that call. Today, I did not receive a call 30 minutes prior, but I received a call as the delivery driver was at my door. Well, I wasn't home - I was about 20 minutes away, where I expected to leave as soon as I got the call so I could meet the delivery people. No such luck as the driver thinks that it is his right to leave and not wait that promised 30 minutes. So I won't be getting my furniture today - thanks for NOTHING Macy’s - you are officially the worst company in America! DO NOT BUY FURNITURE FROM MACY’S!!! Worst delivery service EVER!!!!

I purchased a leather couch and love seat, which were fairly expensive, in 2008 and thought that I was buying quality all leather furniture thinking that Macy's was a quality retailer. I also purchased the -worry- no more 7 year protection plan. This fall I had a puncture in my couch and had a very difficult time trying to get someone to inspect the damage and repair it as covered under the protection plan. I finally got a rep to come to the house and he told me that it was covered. Also the leather... which turned out to be a leather thin film coating over a backing was separating from the backing around the puncture... definitely not the quality I thought I was purchasing. I never received a letter from Macy's so after 3 weeks I called and was told a letter had been sent via e-mail... which I never got... and that the damage was not covered. This has already been too much work and makes me wonder whether Macy's is a quality company or they just don't care about the customer.

Just following up on my previous review. Delivery on October 1 went well. I got a brand new Foster and Stearns mattress and boxspring from Macy's. Delivery men took their time, were very polite and let me examine both products before I signed for them. Macy's also gave me VIP treatment and sent me a $50.00 dollar gift card for all the inconvenience I suffered. As this was the third attempt to deliver the correct product, I would say it was third time lucky. I am very happy with my new mattress and boxspring. Thank you.

Recently ordered the above set from Macys.com and both items were delivered on time. After the delivery men left, I noticed a rip in the seam of the mattress. Called immediately and ordered another new mattress. Macy's delivered another mattress and took away the first one. The delivery men nearly ran out of my house before I could check the mattress. Upon inspection, the mattress was used, was the wrong height and had a chemical smell coming from it and was wrapped in dirty plastic wrapping. I had a severe allergic reaction to the smell and as I also suffer from asthma, I could not sleep on it. I also had my neighbor and husband check the mattress and they agreed it was used.

I went to Macy's furniture dept in Staten Island, looking for a leather couch. I found a most comfortable sectional, a Duncan. It was so comfortable. I bought it and set up for a delivery. Delivery was on September 17. The couch I received was not the same couch I saw in the store. It was very hard and uncomfortable. I called customer service. They said it was new, it had to break in. Then came the smell, a chemical smell, that was causing me to have respiratory distress. Three days after delivery, I called customer service and requested them to have the couch removed from my house. I told them about respiratory problems. They said they would pick it up on Sept. 25. They also told me there would be a 15% restocking fee. I was never informed about a restocking fee. That means I would have to pay them 350 dollars, and I get nothing. I believe there is a law in NY that states you have to be told about restocking fee before you purchase. Has anyone started a class action suit against Macy's? This is outrageous. How have they gotten away with this? I could vaguely understand a stock amount for restocking, but not 15% of the amount you spent. I received defective furniture. They should be paying me.

I recently purchased two leather chairs from Macy. I searched high and low for the right chairs and found these. I sat in the chair in the store and had my husband come sit in it as well, because I had read the return policy and I knew it was expensive to return the furniture. Here's there policy as listed on their website:

I ordered a media center and Sofa in May 2013. I was contacted in June 2013 that it will be delayed until September 2013. I was contacted in August 2013 that it will be delayed until November. I have contacted them each time with the time in August their customer service rep stating that they will send a partial shipment (Sofa and Media Console, no book ends) on September 7th. Delivery just had Sofa so I rejected it. Customer Service can just "yes" you and their supervisors have no power at all. The larger issue is they had my money $2000 since May without delivery and they continue to show my products on the web.

I will never again order a delivery from Macy's. I ordered a mattress set to be delivered. First of all, their earliest delivery date was for three weeks from my purchase. I should have known then that I was going to have issues. So I spent three weeks sleeping on the floor. Then on the day of the delivery I sat around my house waiting for them to show up. I got a call 15 minutes into my 2 hour window saying they left and were unable to deliver. I called back immediately, but they said there was nothing I could do until the furniture was checked back into the warehouse, and that somebody would call me that night to reschedule delivery.

I ordered living room and dining table sets from Macy's on 29 July 2013. Macy's promised to deliver them no later than end of August 2013. We waited until the end of August, and when we contacted them they told us the furniture will be delivered some time in October. I called their customer service and I asked them to confirm a new delivery date, and they said they can not. What do I do? Any advice.

I ordered a set of three Grandview bookcases and a single Grandview bookcase on March 13, 2013. The delivery of these items has been delayed many times. I just learned that my bookcases won't be delivered until October. Though every Macy's customer service representative has been very apologetic and professional, I am not confident the bookcases will be delivered in October. I have been a Macy's customer forever and most of my living room furniture is from Macy's, but this seems odd to me. Is anyone else having this problem? Should I cancel my order and go to another company?

My wife and I went today to Macy's to purchase a new king bed and mattress. We experienced the WORST salesmen that we have ever encountered. Mike and John were their names. We started with a wonderful mattress saleswoman who helped extremely well. We were all set to purchase the top line Sealy king mattress. We loved it. She then assisted us with a king bed online at Macys.com. We were all set to purchase everything. Over a $3,000.00 sale. We were very excited.

I went to Macy's to buy a mattress. I paid the money and asked for a delivery. As a single working guy who can't be home except after 5 pm, I asked for a delivery on a weekend. The closest weekend was after two weeks. I was fine as far as I can get my mattress. The agreement was to call me one day before they deliver to give me a 2 hour window. When the call came, I was informed that the mattress will arrive Sunday at 7:00 AM! I called Macy's customer service to explain to them that I was expecting them to come that early as I am working a night shift and I'll be done by 8 AM. So I asked to reschedule the time window, which they refused. I asked them to keep at the same window but to deliver it at 8 and they said they'll try but "no promises".

I ordered a bedroom set from Macy's Boca Raton, Florida. It came in early and the delivery guys were very professional. I loved them so much I went and bought a new living room set from them. The delivery had been delayed 2 times as it does come in in a container but because my sectional was here and not my tables they broke up the sales order and delivered my sofa. Today 2 months later I received a phone call that my tables can be delivered Thursday... I know this is a site about all that is bad but I wanted you to know that we investigated and previously bought furniture that fell apart the first year paying thousands... This is our 3rd living room set and our most comfortable yet. I will only buy now from Macy's... may have to wait a little longer but at least I know what I am buying...

I am currently in the midst of updating and refurbishing my home. It has been a long and arduous task but it has also been very rewarding, I have learned a lot that even I didn't know about home improvement and finally, it is almost over. One of the final steps in this process is replacing my old, worn out, broken down, sad, awful furniture. I was greatly looking forward to this as in my entire adult life I have never purchased brand new furniture. I was very excited. I decided to go to Macy's on McKnight road and actually go sit on it and test it out as opposed to just ordering blindly online. When we arrived at the store we were greeted by Mike who seemed happy to see us. I was a salesman for a long, long time. I know what to look for in a good salesman and quite frankly I have come to expect a certain level of service when making a purchase, especially if that particular salesman makes a commission.

I ordered a box spring and mattress through Macy's the end of June and because there was no day where I could know the delivery time more than 24 hours in advance (or a weekend day), I had to choose today (July 12). The only time available was 11:30 AM to 1:30 PM. Because my wife is not able to take time off work easily I had to use Paid Time Off to come home halfway through the day and wait the bed to be delivered. At 2 o'clock I had not heard from the delivery person about the bed and my wife was able to call customer service. After waiting on the phone for 20 minutes the customer service representative (Christina) told my wife that the box spring and mattress had not been delivered to the warehouse as of the previous night and thus was not on the list to be delivered today. So after learning that the order would not be delivered today my wife asks the customer representative to call me (the primary number on the order) so that we can schedule another time to deliver. My wife was told I would be called within a couple hours.

The call center for Macy's furniture is horrible. The wait time is always an hour plus. They have a hard time sorting prices. For this purchase, the mailed flier, online and phone prices were all different which ended up requiring that we place the order more than once to get the correct price. They delivered the furniture on the wrong day. They refused to let me add the warranty when I called back within days after purchase. It is hard to get through on the phone line so you have to have the time to wait. There were several times I ended up hanging up to attend to something else.

We ordered a $2,700 table and chairs for our home. We had to wait over six weeks for the order to arrive. When the delivery was made, the order was wrong. The delivery guys were very nice and called immediately to report the issue. The customer service lady was so rude to him and my wife. She had the personality of an angry dog! We have now been waiting for Macy's to make the order right. The store manager in the Clearwater location, Tina **, has been no help at all. Our salesperson is nice but can do nothing to help. Will NEVER buy from Macy's again!!!

I ordered a dining set from the Macy's furniture store on Staten Island on April 6, 2013 and was given an estimated date of June 6th for delivery. On May 11th, I received an email saying that my furniture would not be available until July 17th. I called Macy's customer service and was told that all their furniture is shipped from overseas and that they had a problem shipping it out. Macy’s issue with the vendor should be seamless to the customer. I should not have to hear about how there are problems with getting the furniture from the vendor. I thought Macy’s was reputable. This is not what I expected of them.

I'm very unsatisfied with the Worrynomore plan purchase from Macy's. My furniture got some food stains, heat marks and some scratches from moving. I called Worrynomore, spoke with Oscar and he said that it's not covered by warranties because it was while I was moving and I said, "How about the food stains and the heat marks?" His reply was that he already made the complaint for the moving which is not covered. I asked for a manager, waited on the phone and in a few seconds was a dead tone. No one answered. I'm very disappointed at Macy's for choosing a company like this one. I'm an unsatisfied customer not shopping with you guys anymore.

Don't do it! Don't buy the "Worry no more" warranty... I recommend that you take note of the furniture manufacturer warranty and buy from a manufacturer that provides a decent warranty. You will find dealing with 'Worry no more" to be a total horror show! I'm in MA, ordered a sofa and love seat from Macy's furniture and bought the "worry no more" 7-year bells and whistles plan since it was sold as a full coverage plan. It should be called Worry, not worry-no more because if you purchase the service, that is what you will end up doing. They have no concept of service! They are unprofessional! They lie and they waste your time! Don't waste your money or your time with Worry... And Shame on Macy's management for linking with "Worry no More" and allowing 'Worry' to use the Macy's name to pedal such inferior warranty service. Why I say Worry sucks?

I shopped for six months for the right comfortable recliner for my back problem. I ordered a green Almafi recliner at Macy's over the phone. When the chair arrived, the leather felt more like plastic, not the nice soft leather I had looked at in three different Macy's. The chair had a different internal mechanism inside the foot and back when reclining. It was not comfortable at all. The upholstery was not stuffed completely. I let them deliver it, then took a good look and sat in the chair. I was not happy at all with the chair.

I paid $200 for a 7-year warranty. Warranty expressly covers ballpoint ink. Five years later, our three-year-old decides to scribble on the couch using ballpoint pen. I followed the terms of the warranty to the letter in immediately contacting the company and staying home one morning so they could send a representative over to take photographs of the stains. Subsequently, I received an email that our claim was denied because the warranty does not cover general soiling.

My husband and I purchased living room and dining room sofas last year for our new home. Highly recommended by the sales associate, Carmen at Dadeland Macy's Home Store. We purchased the Worry No More protection for everything. Two months ago, we placed a laundry basket on our seldom used dining room table. Scratches were visible after removing the basket. I called Worry No More and placed a claim. After waiting two weeks and a no show appointment, the local representative came over and said they'd replace top of table or just replace whole table.

I ordered a Serta iSeries from Macy's, Hwy 35. The mattress was delivered and was poorly constructed and the mattress was sent back. I ordered another mattress set (Beautyrest Black Tara) in March 2013. The mattress set was delivered damaged; the box spring's edges were rubbed as if used. The mattress had a big sink hole; the shipping receipt had "cond code 2" scratched out and 3 was written. In addition, on the shipping receipt, it had "Return." Also, the mattress was supposed to have been made to order, but had a date of 20 Feb. 2013 - old, used mattress.

I purchased a bunch of furniture from Macy's Fort Lauderdale Furniture Store in March 2009. The salesman and the store manager really pushed their "WorryNoMore" protection plan, and claimed that it would cover virtually any problems you ever encountered with the furniture for 7 years, after which time you could get a full refund of the cost of the warranty if a claim had not been filed. Warranty was $278 on top of the $4000 cost of the furniture.

My four-year-old leather sofa looks awful! The cushions are bumpy and unsightly. The Worry no More Protection Plan is a waste of money. Cushions aren't covered even though they are falling apart. Needless to say, I will never purchase furniture from Macy's. There are too many other options with much better customer service.

I bought a couch from Macy's. After the expected 12 weeks for order, there was a 2-week delay. 14 weeks later, I get to pick a date for delivery. Five days before delivery, I got a call saying the delivery was put on hold. Three days before, I got a call saying they would call the day before delivery with a time slot. I never heard from them again. I called on the day of the expected delivery and they said they had arrived at my empty house and left. I called customer service that day to see if I could reschedule, but they couldn't give me a date until the furniture arrived back in the warehouse. When it did arrive again, the next delivery date is over a week away. I called customer service to see if they could get me a closer date since it was their mistake to not give me a time window, and they told me the warehouse handles that and I would have to deal with the time they gave me over their automated system. I can't even talk to a real person about it. Please save yourself 3 months and the hassle and buy your furniture from someone other than Macy's.

We bought a Natuzzi leather sofa from Macy's in 2009. Two years later, all the webbing straps under the sofa that holds the foam broke. The foam was breaking down and the wood frame between the cushions that held the foam was sticking out between the cushions. Ouch! We took the extended warranty Macy's offered from "Worry No More." Well, you'd better worry a lot more because the extended warranty only covers accidental stains and spills, which we were only informed about when we went to use the warranty. We even called Natuzzi to see if they would stand by their product and at least repair it for us, but they wouldn't. Two year's good life on a Natuzzi leather sofa for $1,400. Shame on you, Natuzzi! Shame on you, Macy's, for not being a reputable company!

This furniture delivery company is unreliable. They were supposed to arrive at my building between 10:45am and 12:45pm. I am still waiting at 2pm and after calling and waiting 30 minutes on hold, I am told they had a problem and won't make it for another hour. After having to take off work to deal with this, I find it easier to just cancel my order all together. Huge disappointment in service here.

We purchased a leather sectional theatre style seating set that was delivered 10 days ago. Both my husband and I noticed an overwhelming chemical smell coming from the furniture. I tried cleaning it, buying an air purifier and leaving the windows open, all in the hopes that the smell would dissipate. I still can't be in the room without getting asthma-like symptoms that last for several hours after I leave the room. After doing some online research, I found we are not the only ones having this problem. Both this website and Consumer Reports have numerous complaints from people that have purchased leather furniture made in China. Great Britain has actually banned it.

I bought a $1,000 low profile curved headboard bed frame from Macy's and paid good $115 for their Worry-No-More protection plan. Four years later, I called to file a claim for the first time to resurface some dig and scratches. The technicians they sent out never showed up at their promised time and never called to reschedule. This has never been resolved even until three years later. I still never received the service they claimed they would provide. Now the policy has expired and they just flat out refused any more service. So basically, do not buy furniture from Macy's and do not bother paying for what they claimed "Worry-No-More protection plan! You should worry all the time if you buy any furniture from Macy's. I am waiting for a class action to sue Macy's!

I bought a 7-year "Worry No More" warranty from Macy's in Boca Raton, FL to cover an expensive couch. After 5 years, a small gathering of friends caused two small holes in one of the cushions. These were caused by a pen in one person’s back pocket, and a girl with a sequined coat rubbing up against the side of the cushion. I reported this immediately and a technician came out and examined the holes. They said they were an obvious accident and promptly reported so the warranty company would cover them. Hearing nothing from them for over two weeks, I called the company with my claim number. This call resulted in the warranty company saying the couch had some wear, and therefore the holes would not be fixed.

First of all, I just wanted to notify all who are receiving delivery from Macy’s furniture to not let these deliverymen enter your homes without checking their valid identification issued by your state. Most of these guys are illegal immigrants who have not gone through a background check and have been just hired on the spot to work as slaves for less than minimum wage. I’ve heard stories of home burglaries, robberies and even murders the day after Macy’s furniture has been delivered to consumers’ homes. I myself have been a victim of theft while these guys were in my home. And also look out for used and refurbished items being delivered to you, which you thought you bought new. Macy’s loves to recycle their old furniture to save money by fooling consumers thinking it’s new. But it’s so easy to tell, so inspect your merchandise correctly; otherwise, you will be sitting on a couch who someone probably had sex on previously and didn’t like it so returned it.

As a loyal Macy's customer, I decided to make my first furniture purchase for a dining room set for my daughter’s upcoming first birthday. To make a long story short, we found a beautiful set; it cost us around $3,000. I was promised a few weeks before her birthday and was received a month and a half after her birthday. I made so many phone calls and cried on the phone to so many people - no one cared, not even long enough to hear me out. We also purchased the "Worry No More" warranty which was sold to us by the sales person as the best warranty around; someone will come to your house and always take care of any problems you may have. This is the biggest lie ever!

We ordered our beautiful Martino Leather Apartment Sofa and Chaise online from Macy's after seeing and sitting on a neighbor's similar leather sofa (Milano) and loving it. It arrived within 2 weeks. It was beautiful and comfortable; however, it had overpowering chemical (formaldehyde?) fumes that did not dissipate over the next few days. My husband and I have been literally sick as dogs from these horrible chemical fumes with headaches, breathing problems and eye irritation. I called Macy's wonderful customer service and after being kept on the line for over 2 hours (lots of unnecessary being put on hold over and over again), I was told that I could return it but would have to pay a 15% restocking fee and it would be another two weeks before they could pick it up! We have to keep all the windows open to breathe. What a total scam. I have always been a loyal Macy's shopper but will be cutting up my card after this. Shame on you, Macy's.

My wife and I purchased a $4100 power sectional from Macy's in Chesterfield, MO. We purchased the warranty as a precaution. Well, after about 6 months, the foam at the back of the sofa was beginning to sag and we called and asked to have someone come out and take a look. After making several phone calls to Macy’s Customer Service and The Worry No More Warranty (neither company wanted to honor their warranty), finally a repair guy came out and stuck the back of the sofa with some very cheap looking foam cushion that made the sofa looked odd - too much cheap cushion and it stuck out too much. This repair lasted only a few weeks. Another guy came out and said he was going to replace a part of the sofa. Weeks went by and no calls, so I called them and the Worry No More Warranty folks of course said, "It's not covered." I will never buy furniture or a warranty from Macy's ever!

In 2010, our new sectional was delivered. I had never paid as much for a sofa. The sectional, along with one additional cover for each piece, was over $6,000. It was delivered in March or April of 2010. I called them in 2011 to complain that the frame was sinking. They sent someone to look at the sofa and for some reason he thought new pillows and cushions would do the job. They did not. The sofa sags badly and everyone who sits on the sofa has the same complaint. It is so low now, it is difficult to get out of. I have placed blankets, pillows and now books under the cushions.

My husband and I were sleeping so bad on the mattress we had to buy a new one. We asked you to have a refund because the mattress is deformed. The technician took a picture and one of your staff called us and told us because the mattress was not on the bed, he cannot do anything. Please, can you look at the picture the technician took and see how bad the mattress was? We stay in Florida 4 months per year. We didn't use the mattress everyday.

On November 29, 2012 at Macy's Mission Valley Home store in San Diego, California, I had my credit card out to buy a recliner. I was told that $25 would be added if I picked the recliner up at their store. The only other option I had was to pay $65 for delivery. Shady sales practice.

I ordered a sofa and recliner on 15 September 2012, I received my sofa (which l love) 4 weeks later. After that, I have called every other day checking on my recliner. I have been given 10 different dates for delivery. Finally, someone who was actually honest told me it had been back-ordered from the get-go. No one ever told me it was a back-order. I had to pay a deposit of $122.00 for this recliner with a promise that it would be here before Halloween - only to find out now that it isn't going to be here until mid-December.

I purchased a $4,300 leather sectional in 2009 with the worry-no-more warranty from Macy's. I did not want to purchase the worry-no-more but the sales rep told us they'll cover any accident. I have small children so I went ahead and purchased the $278 worry-no-more warranty. Today, I called them regarding the leather scratches and they said they don't cover them. Worry-no-more makes me really worry because now the scratches will get bigger. Also upon delivery, there are a few creases on headrest due to plastic wrap. Delivery guy told us it will go away in time. But it has been four years and the creases are still here. Bad product and service. I will never shop there again. I was misled from the sales rep to the worry-no-more rep and down to the delivery guy.

The couch was delivered on November 8. This is the worst piece of furniture that my wife and I have ever purchased. We have never even considered returning furniture and within minutes of this couch arriving in our house, we could not get to the phone quick enough for Macy's to take back their junk. I really expected an excellent product from Macy's, but all we will end up with is a 15% restocking and no couch. The one delivered to our house was nothing like the one in the store except that it has the dimensions that we ordered. The same night it was delivered, my wife went back to the store and confirmed by testing the store couch and confirmed that it felt completely and utterly different from the one in our living room.

I bought a queen set of mattresses and was told I could exchange/return them if they did not work out. They were delivered on Wednesday. I slept on them one night with poor results. My back hurts all of the next day and it had been a restless sleep. I called the salesperson as she had directed and went in to discuss a different type of mattress. The exchange was made and the other mattresses delivered two days later at which time the other mattresses were picked up. On my charge account, I was charged a $142 restocking fee when I was told by the guy who delivered the mattresses that they do not go back to the store but are sent back to the company. Macy's basically charged $142.00 for nothing and ripped me off. How do they get away with that?

I ordered a "special order" sofa and recliner on 9/25/12. I received the sofa on 10/25/12. I am still waiting for the recliner. I call every single day to see when it will be delivered, and they tell me they have to email the warehouse for an update, that there's no specific date for it yet. This is ridiculous. My husband had a similar issue with them over 9 yrs ago. We thought we'd give them the benefit of the doubt in hopes their policies and issues were resolved - they are not! These people are the worst. Don't order furniture from them!

I purchased a dinette set from Macy's. The tabletop was damaged, and I had to return the table twice before I received one that was okay. Then I have had to return the chairs to the table four times, each time finding something wrong with them. The last chair when received, I sat in the chair and it is wobbly. I have been having a problem ever since I purchased the set the first time, which was April 1, 2012. I didn't receive that set until July 2012, and ever since then, I haven't had one satisfied result from all of the exchanges and I am quite angry. This set was very expensive.

Worry No More warranty is a total scam! I bought a leather sofa in January 2009 and just called a claim in when my 3 year old granddaughter damaged a cushion. I'm not sure how it happened but the leather is faded. Upon inspection, I found some seams coming unraveled. I was denied because they say the warranty only covers "accidents" and since I didn't know exactly how the leather damage occurred, they wouldn't cover it. Infuriating! Shame on you Macy's for promoting this product.

I bought a $2300 leather sectional from the White Marsh, Maryland Macy's Store on 9/03/12. Upon delivery, only one of the pieces was correct, mistaken loading of the truck at the warehouse, I was told. So, they delivered 1/2 of our sectional and loaded the wrong piece back onto their truck. I called Customer Service while the delivery men were at my house to schedule the delivery of the rest of the sectional. I was told I could not schedule the redelivery until the wrong piece was returned to the warehouse. Fine. I called the following Monday and scheduled a seconnd delivery. The rest of the sectional was delivered but, (yes there's always a but) it was not assembled to the piece already there. In other words, when you sit on my brand new expensive sectional, it separates.

I purchased a high-end leather sectional and the leather is wearing out after only 18 months! I also bought the 7-year warranty but claim was denied saying that it's the "normal wear and tear". Give me a break, 18 months? What a terrible quality and warranty scam!

On June 27, 2012, I purchased a King set which was the wrong type. On July 7, 2012, I purchased another King set. On July 30, 2012, a new set could not be delivered because the Nu-Flex bed was not available. Order was rescheduled. On Aug.1, 2012, they did not deliver the set. They called me about 9:00 am to tell me they had the wrong order. They rescheduled for Aug. 6, 2012 and the same thing happened again. They rescheduled for Aug. 18, 2012. At the last minute, they could not deliver because the item was not ordered. They said it was the wrong size. On Aug. 25, 2012, they called at 9:30 am and said they were 10 minutes away. At 10:30, I called customer service to find out what happened and the person hung up on me while I was explaining my frustration and disappointment with Macy's. I called back and spoke with another person in customer service and then spoke to a supervisor and stayed on the phone with them up until 12:30 pm. Nothing was delivered and nothing was offered to resolve the problem other than waiting until Tuesday and another promise for another delivery date.

I bought the Worry No More warranty for our $3,500 Macy's Sectional and Ottoman. I filed a claim for the sectional after our kids had juice party on our furniture and our cats were left to play, peed on them on a day they were left with our babysitter. In addition, they had stuck a fork on the Ottoman puncturing 2 holes on the top surface. Worry No More sent a specialist over. I was under the impression that they would service our sectional and figure out a treatment for the Ottoman. Boy, was I wrong!

I purchased the iComfort adjustable base and mattress on 6/30/12. I was supposed to take delivery on 7/17/12 but when the delivery truck got there, they only had the adjustable base, no mattress. I spent over an hour trying to get this straight with customer (dis)service and was told the mattress would be delivered the following day. When I asked why they were being shipped separately, I was told that since I had changed my address, it caused the order to be broken into two orders. But I never changed my address! They didn't know the answer. The mattress was delivered the next day late in the evening which worked out well so I didn't have to take more time off work again.

Appalling delivery system – I am very disappointed in Macy's Furniture delivery system. I purchased a high-end sofa, paid the delivery fees, informed them of the time constraints tied to the fact that I live in a high rise building, and took an entire afternoon off to receive the delivery... all for nothing. They were 4 hours late which means that the building manager refused the delivery since it was past "moving" hours. They said they would "try" to deliver the next day; but when I insisted for a confirmation, they said their schedule was full and it wasn't going to happen. I had to reschedule a business flight on Monday to accommodate their delivery schedule. (It's not like I need to make a living to pay for the sofa and the delivery, right?) So here I am, on a Friday night, wasted an entire afternoon because of Macy's incompetency, sitting on the floor until Monday, because unlike them I scheduled for my old sofa to be moved out on time. This type of customer “care” is appalling and certainly not worthy of a high-end chain like Macy's. Unfortunately for those brands sleeping on their laurels, social networks are here to spread the word and reset expectations.

We purchased the Worry No More Protection Plan. We have had the couch for 4 years. We noticed that the 1 arm of the couch was squeaky. We had the technicians come out several times to look at it and fix it. When the technician came out, he opened the couch up, showed my mother the inside of the couch, and stated to her "that it was made like crap and cardboard." He said, "Macy's has to do right on this couch." We called back after he tried to fix it, because it was still making noise.

I have been disappointed with the service of the “Worry No More” warranty sold to me by Macy's for the two sofas I bought. Two cushion covers had stitching that came out, so “Worry No More” covers the replacement. However, the time-frame for completing that request is 8-12 weeks. That is a ridiculous amount of time to wait. Now it is week 11 and I still haven't received anything. My very long call, with many minutes on hold, revealed that they "say" they sent them and don't know why I haven't received them. Pony express? Now, I have to wait another two weeks for a "rush" order. I certainly hope they arrive before then so I don't have to go through this process again.

If you are going to buy an adjustable bed at Macy’s, don't waste your money or time. I made a purchase of 3,300 dollars plus. They failed to deliver on the first agreed date. I scheduled for the following Saturday, and now they refuse to deliver to the second floor of a townhouse after calling me at least 3 times to confirm the delivery… I guess they don't deserve my business. Please do not waste your time and good money buying furniture from Macy’s. The president of Macy’s should be proud that their associates don't know how to deliver a significant purchase I was so looking forward to.

Every time I call, it's a one-hour affair. You wait for 10 minutes until they take your call. Then you get transferred. Repeat that three times. And when things fall through the crack, you have to do it all over again. I had issues relating to Macy's card and delivering to my high rise building that requires the delivery company to list the building as the additional insured. Both issues required several phone calls and each call ate up one hour of my cellphone minutes, not to mention hours of my life. After getting used to Amazon and Overstock.com where all problems get resolved in one chat session, this was a real harrowing experience. There are better things to do in life than spending whole day on the phone with a merchant. I'm sticking to real online companies, not this brick-and-mortar that pretends to be an online store.

Delivery never happened! I paid for a sofa, no delivery. I have waited 8 weeks for my sectional. That's a long time without a couch. I got several calls to verify delivery time and date. I took off work to be here for the delivery, they were a no show! They will reschedule for another two weeks out and I have to take more time off my new job.

I bought furniture at Macy's, and was offered 12 months with no interest if paid in full by the end of that time period. Major purchases, such as furniture, are billed to a separate account (Type 32) from purchases such as clothing, shoes, etc. (Revolving Account or Type 20). The sales rep told us, "Yes, just make a monthly payment on your furniture, but be sure to pay your revolving account balance in full, since Macy's has heinous interest rates for any remaining balance.” I went shopping and bought my husband a suit, and went to pay it off online. I paid $440.36. Later that month, I logged on to pay my regular monthly payment on my furniture. The credit report stated I still owed $440.36 on my revolving balance.

Macys at Fair Oaks Mall, in Fairfax, VA delivered a damaged bed as part of a full bedroom set including two matching dressers and two matching end tables. The damage is so extensive that side rail will not stay attached to the headboard making the bed structurally unsound (it collapses and is not usable). I noted the damage at the time of delivery but I did not have the delivery people take the bed back (my mistake). A Macy's repairperson came out and said the bed could not be fixed. Macy's said the bed was discontinued and could not be replaced. I looked around at Macy's for a different bed but could not find one that matched the other furniture.

I purchased a piece of furniture at Macy’s New York on July 4th and as of 7/24, I still do have a delivery date. I have been dealing with customer service attempting to get a valid certificate of insurance so my co-op will authorize the delivery. This has been the most painstaking process I have ever had to deal with. I literally have been on the phone almost 8 hours trying to get this done. I escalated the issue to a supervisor and she was the worst of them all. She was short and rude and didn't call me back as she had promised. I have shopped at Macy’s for at least 20 years and have been totally turned off. I am cancelling the order and cancelling my credit card. I want nothing to do with this company anymore. They obviously do not appreciate their customers if this is how they treat them. I'm sure I can find somewhere else to spend my money. Buyers beware.

I was sold a sofa bed along with the "Worry No More" warranty. The inside mattress always looked awkward, tilting to the back at an angle. They came out, checked it and said this is the way it was designed even though they could not show me any spec's showing this claim. Now the mattress broke in the same exact place so I called to file a claim and they said it’s not covered because it’s structural and they only cover stains. Macy's sales person lied when they sold it to us, and “Worry No More”’ clowns should have told me about the "no structure coverage” when they came out first so I could have returned it when it was still under warranty. Now I am stuck with a very expensive sofa bed that cannot be used as a sofa bed, what a waste... Macy's no more. Looking at all the complaint's here tells me Macy does not care or read this stuff.

I was aware of Macy's putting European-made furniture in their showrooms and delivering Chinese-made furniture. So, I ordered the Roma sofa and love seat after receiving email from Macy's confirming that my furniture would be made in Romania. Two delivery attempts failed because they would arrive after business hours and my condo association does not allow delivery of big items in the evening. I had to call for the exchange of love seat because it had been torn and patched. After six attempts and loss of three vacation days on my part, the love seat was exchanged. Neither piece has a label as to where it was made. The quality of the leather seems to be the same as those I had seen in stores. However, I believe the sofa is made in China.

I filed a claim several weeks ago because my dog had an upset stomach all over the carpet. It took them close to 3 weeks to get a tech to my home. During that time, my dog continued to go to the bathroom on the carpet. The tech took a picture with his cell phone and then his phone died. He asked to use my phone to call in and we were on hold for 15 minutes. He put me on with the office and I was told I would get a decision within a week (he didn't even try to clean the carpet). I was emailed the decision today and was denied! I was told this was an ongoing problem. It was not, and how did they decide this? I spent a lot of money on the warranty for my new couch but now I do not trust them at all and will ask for a refund.

After placing a significant order with Macy's Furniture Gallery in February 2012, I am still waiting for delivery of my order (it is now the end of May!). Every couple of weeks, I receive an email from customer service, not a phone call, telling me that delivery has been delayed again. In April, I cancelled part of the order because we were tired of sitting on fold-out chairs in our brand new (and very empty) home. I replaced the furniture through a different vendor.

I bought over $3,000 worth of furniture from Macy's online about a month ago: leather sofa, two leather chairs, leather ottoman, and dining room table with four chairs. The delivery was fine. However, since then, the ottoman is tearing on a seam and the fabric on the bottom of one of the chairs is tearing. I don't really care about that since it is not visible, but I contacted Macy's to repair/return the ottoman. I was told some third party service would contact me in 72 hours to inspect it. That was a week ago.

I paid full price ($2,500+) for a 3-piece furniture set on 4/7/12. Two pieces were delivered to me on 4/12/12. I have been waiting on the third piece, which has not been delivered to me to date (5/15/12) for over a month now. The only update I received from customer service is that the third piece to my furniture set is in a NJ warehouse being processed. This has been the response from customer service for the last month. What a horrible way to treat customers. Do not purchase furniture from Macy's unless you enjoy sitting on the phone with customer service every day just to get a straight answer regarding delivery for the item you paid for. Stick to items you can purchase off of a rack. I wouldn't trust them to alter my clothing when they need to "alter" their service and "hem" up their attitudes.

I've been dealing with a Natuzzi sofa quality issue for two years. It is now out of warranty and Macy's has not taken ownership. Too much to explain but I am furious. I do not care if the president of Macy's has to come out and sit on my sofa. Someone needs to make this right. I am appalled. I cannot even communicate it anymore.

We, moving to a new place, ordered a mattress a week before the moving day. This Macy's store Furniture Gallery is located 15 minutes from us in Paramus. The salesperson promised the delivery on time. We moved with no mattress. We didn't keep the old one. Why do we need the old one? Macy's will deliver the new one. They promised! Now, we are in new place with no mattress and no calls from Macy's. They took our payment of $2,686 and gone. Never ever trust Macy's. Now our attorney will talk and try to get our money back. Why, we don't need this headache. I am a very angry customer!

My husband and I bought a rug where the threads kept coming out. When we were buying furniture at another Macy's store and talked to them about the rug, they encouraged us to return to the rug to the store where I bought it. When we went, they would not take the rug back. This rug was new. We explained that we only had it for a couple weeks because of shipping. We were upset that they would not stand behind the quality of the product they sell. In the past, we have purchased a lot of furniture from Macy's but never will again.

They don't give choices about when your furniture can be delivered, they tell you when you must be home and if you are not, then you don't get the furniture. Their customer service is horrible and they are rude! They have no consideration of the customer, whatsoever. Yet, the salesperson states that options will be given for dates and times your furniture can be delivered. That is a lie! When I confronted the salesperson, he did not do anything about it.

My sister purchased a leather sectional for me in 2006. This sectional is rarely sitting on and the leather is chipping, cracking, and peeling. My sister paid close to $3,000 for the sectional with a no-worry warrant. Well, I'm worried: the sectional is falling apart and there’s no help from Macy's. What am I to do?

False advertisement: Worry No More Warranty is a rip off. My son of 17 months was unsupervised and had grabbed the leftover food that he had not finished and made a mess on the sectional couches which I had purchased through Macy’s. He left his milk lying down on the couch, letting the milk slowly leak onto the couch and when I had noticed what had occurred, I said no need to worry because I purchased Worry No More accidental coverage that states in the warranty it covers "Food and beverage stains".

Wrong order - Worst customer service ever, has to schedule 4 times to get my 3 sets and I didn't get it yet. The manager called me and gave me a date to deliver. It was all lies. When I called customer service, they told me "we don't see any order with you".

I purchased a mattress in 2004 and it has a 10-year accident warranty with Worry No More. I paid for this warranty and paid for the mattress cover as required. I filed a claim early February 2012 (8 years since purchase). A technician came out and determined that indeed the mattress needs replacing and Macy's would contact me in 7-10 days. I received a claim number.

I purchased an Italian leather sofa from Macy's in 2008. I love the sofa. Today, it still looks as good as it did the day I bought it. I could not be more pleased with the quality of the brand. However, I also purchased their “Worry No More Warranty”! That is where the problem is. The biggest scam I've ever been a part of. They lead you to believe that you must have this warranty and it is just that worry free! Instead, you have X amount of days to report the warranty and must know the exact date and time of incident. If you can get past that, then they will speak with you about the problem. However, what you will find is you will never be in warranty. They will mix your words around and you will be out of warranty. End of story! I've noticed hundreds of the same complaints online about this warranty company. I feel more than scammed. I want my money back! Further, I can't believe Macy's is supporting this knowing that their customers are getting ripped off. Because of this I am never shopping at Macy's again. I'll never step foot in that store.

We purchased a grey sectional and matching white chair in March 2011. The sales staff strongly encouraged us to buy the extended warranty on the furniture, emphasizing that the warranty would allow us to get our white chair cleaned regularly at no additional cost. The price of the policy was about $250. I have since tried to use the policy and it was completely misrepresented by the sales person. The warranty does not cover cleaning, only spot treatment which is accomplished by sending out a kit by mail. Now, I can buy fabric cleaner at the store for less than $10. Why would I spend $250 for the same thing? Of course, any reasonable consumer who was presented with an accurate description of this service would not buy it. This kind of swindle undermines the Macy's brand. I won't be purchasing any expensive items from them in the future.

We bought 2 couches and 1 chair from Macy's in 2006. When buying our furniture, we were given the ability to buy a "worry no more" protection program for our furniture. It gives the assurance that we can have our furniture covered. The brochure clearly states: "Your furniture will be repaired or replaced for 7 years if a covered stain or damage occurs during normal household use." So about a month ago, we found a rip in our seams between the 2 seat cushions. I called Macy's to let them know and we set up a date for a Macy's rep to come out and look at the furniture. They provided me with the name of the company and their phone number: Tri-state @ 1-800-949-3876.

I am so angry at Macy’s Furniture. I ordered a sofa (not a special or custom order) on January 14th and was told it would be in their warehouse by January 21st and that I could expect it within five days after that. When I called on January 24th to see when it would be delivered I was informed that it would not be in warehouse until February 15th. Both times I was told I would be informed if there would be any delay. Both times nobody bothered to contact me. I had to check on it myself. Today I was given another excuse that it will not even be shipped to their warehouse around February 20th and that they expect it a week after that and that maybe I could get it the following week provided there are no other delays. Of course, I was given assurance that I would be informed of any further delays but I know better after this experience. I have never bought anything from Macy’s Furniture before and I can assure you after this experience and cancelling my order entirely I never will.

I am very disappointed with your furniture department on Macys.com. I placed an order on 1/23 for the Kayla section. The sales rep said it would arrive within 90 days. I called to check on the status on 1/31, and was told it would be 120 days until shipment. On 2/3, I found out my order was cancelled, no further explanation was provided. After several reps/transfers/hours on the phone, I was finally informed that the manufacturer does not service my region. My suggestions for Macys.com is to include important purchasing conditions, such as this, on your website, when the item is displayed, like on Kayla section page, clearly state "this item does not ship to TX". Also, improve your communication from customer service/sales, when these incidents occur. Please provide customers who have been negatively impacted with compensation for wasted time.

After many problems with a sofabed and a return and upgrade, Macy's supposedly credited our account for the original sofabed to a bank account of ours that had closed two years ago. Our bank researched the credit, found there was no credit from Macy's and said I needed to deal with Macy's. Macy's has refused to give us back the credit telling me it is my bank's fault. After many hours, I have no recourse but to sue Macy's in small claims court for the 1,135.00. By the way, Macy's credit dept and legal dept have not returned emails recently since my bank has said it was a Macy's error.

I recently bought a sectional from Macy's. I told the sales rep that I hadn't purchased furniture from them since they were Meier & Frank but that M&F used a separate account from my revolving account for large purchases. The rep told me it was exactly the same with Macy's. So, figuring I'd be able to pay off the separate account before the one year mark when interest would kick in, I went ahead and ordered it. It's a special order because of the fabric, so there was a 3-month lag from ordering to delivery.

I purchased a microfiber, modular sofa from Macy's which was delivered on 11/14/2009. I also purchased the WorryNoMore 7-Year Great Give Back Protection Plan. The plan states that, in order to obtain service, the customer must report a claim "fifteen (15) days from discovery of a covered stain or damage". On 1/16/2012, I discovered that relatives had accidentally made a singe or heat mark on the ottoman, which was supposed to be covered by the insurance. I called the WorryNoMore customer service on 1/17/2012. The service representative asked the exact date that the stain occurred. I told her that relatives were visiting during the holidays, New Years 2012, and had left on 1/16/2012.

I bought the set of mattress from Macy's furniture over the phone on Dec. 28, 2011. A week later, I got a call to remind me that my mattress was ready for pick-up at Union City. At the warehouse, they gave me the wrong set of mattress. I ordered size full of Simmons, but they gave the a set of Sealy mattress with size queen and the base is size full. I called customer service the same day after I got home. After talking to a couple of customer services, they said they will make the delivery for the correct mattress and pick up the wrong one from my house. The correct mattress charge was $447, but they charged me for $535.30. I called them concerning the $535.30 in my credit card statement.

I have a complaint about the product sold. The worry no more insurance policy sold to me to cover the $2000 sofa I purchased and now the consumer relations at the Northland store in Detroit Michigan. I previously sent a complaint email and the Administration Support Team Supervisor of Northland responded saying that she forwarded the my complaint to the Furniture Manager and the District Merchant, but nothing has been resolved. No one else has contacted me and Kathy hasn't returned my last four phone calls including the one that informed her that I would have to make a corporate complaint and/or asked her if there was someone else I could contact for resolution. I need someone to respond please!