Macy's Furniture Reviews

Bought a 7 piece leather sectional in late 2015 from Roseville Ca. Macy's. Salesperson said it could be a few months before getting the couch because of time of season and back orders. We were fine with time period because we liked the model in the store and were willing to wait. Delivery service called 3 months later and date of arrival was finally scheduled. Couch showed up and crew was bringing in 1 section at a time. No boot covers or putting anything down on our new wood floors. (Ok). Unwrapping the pieces some were discolored, wasn't even a close match. Crew finally got all pieces in living room and realized there were two of the same corner pieces and one recliner was missing.

Ordered a custom couch in November with a delivery date set in January. Paid for the sofa and delivery at the time on the phone. Got notified via email in December that the couch was ready for delivery and submitted all the information for delivery. Got a delivery date of 1/13/17. Waited and waited. No couch, no delivery. When I called they reported that there was a problem with processing the credit card. Although they had two phone numbers and email to contact me, nobody called me to notify me of the issue. Then I got informed that the couch could be delivered on 1/20/17. Delivery person called and said it would be delayed to the 27th. That was the final straw - Cancelled the order after he did not ask what was the problem or how to resolve. Yes the couch is sitting in the warehouse, but you can't pick up at warehouse. Poor service. Not dealing with them again.

I bought a sectional from Macy's in November. A sales associate who worked there cancelled our order in order to get the commission. It is now January and we still have no furniture. In fact, Macy's does not fill orders as they are placed, but rather as the sales associate finds the inventory online. The associate manager couldn't guarantee that we would receive our order anytime soon because of their poor business model. Never buy from Macy's, because they cannot fill your order in a timely manner.

The experience started 12/5/16. Extra care was taken to assure the correct side chaise / arm chair was ordered. Of course delivery comes 12/27/16 & the opposite furniture was delivered. I never was able to see the original order because it was done by phone call. I had to take off work to get delivery of the wrong furniture. We were told the mistake was corrected the day of delivery and we would get the pieces needed 1/7/17. On 12/29 we pay for the pieces kept (we had NO COUCH and kept what we could for our family of 6) and gave payment for the 2 missing pieces.

I bought bedroom furniture set on Nov 12 and scheduled the delivery on December 10. Obviously, I got rid of ALL the furniture in the bedroom early on December 10 so I can get the new stuff in. On December 10, a couple of hours before the scheduled delivery I get a call from Macy's saying that THE truck broke down (I guess they have only one truck) on the way from LA (!) and they cannot make the delivery and the next available date is December 20. Keep in mind that I have NO FURNITURE in my bedroom at this point. It's a good thing that I bought a mattress from another place (delivered on time!) and did not have to sleep literally on the floor.

I'm writing this review and also contacting the local Better Business Bureau to file a complaint against Macy's furniture. We purchased two recliners and they were both defective. We waited two weeks longer only to get two more defective chairs. The installers could not even finish the installation because the hardware was bad which was the case with the first set of chairs, not to mention quality defects in five areas of the chairs. Puckered leather, blue ink on the wood base, white glue in 3 areas.

I purchased a sectional couch in 2005 for about $1800. They sold me a protection plan called Worry No More - which Macy's stated that I would get a full refund for it if I did not call in a claim for the 7 years!!! I did not call in a claim - and kept everything. When I called in in 2016 - I was told I would get $178.00 back. They were sorry that the employee at Macy's made a mistake - but all I would get back was the Great Give Back Reimbursement - of $178.00. WHAT A SCAM! They make sure you don't call in a claim and make $525.00 on the plan! I can't believe this goes on today. Still waiting for my $178.00 voucher - for 3 weeks.

I just called Worry No More about getting my money back after not using their service for 7 years (as was originally promised). They needed to know the exact sales check number and exact delivery date or they couldn't help me. It was 7 years ago when I purchased the furniture. I don't have the paperwork and moved several times since I purchased it. Additionally, if you don't submit your refund request within 90 days of the 7 year anniversary of your delivery date, you aren't eligible for the refund they promise you when selling "Worry No More" initially.

My mother bought an electric recliner sofa from Macy's. The motor died with one of the recliners in the up position. Filed a claim with WORRYNOMORE in May 2016. They sent a repairman out after a couple of weeks. Two weeks later the part was finally order. At this point the recliner has been blocking the living room for a month. They tell us it will be 12 weeks until the part arrives meaning at the end of September. We get an email confirming shipment but tracking stops at the local post office.

5000 dollar sofa broken. Had bought expensive warranty with fancy name of Worry No More. Put in claim a month ago. No response. Call 'Worry No More', given runaround. Went to store. 2 hours later told to call on Saturday. Called office closed. Called 800 no. of 'Worry No More'. Rep says normal waiting time is 3-4 months. Would not let me speak to supervisor. I have a broken $5000 sofa unusable. Thank you Macy's.

Dining room table - it's a disgrace, rep from mfg sent out says it's up to standards no so!! Waited 10 wks for this. Came from who knows where, had worry free ins not covered says not damaged enough. Saw ad this week for the same set its name is Windward. We built a new home. Also bought bedroom called Eastwind. Also in ad. Also, finish coming off - have to dust every day some substance in drawers of chest and dresser keeps coming off... had conversation with our sales rep numerous times to no avail. Have a Macy's account for over 30 yrs! We are rethinking about keeping this.

I purchased the highly recommended Worry No More contract agreement for 198.00 when purchasing a cream colored leather sofa and chaise. Three years into owning this piece one of the seams in the leather is starting to separate. I submitted two claims online yesterday via the new insurance carrier Uniters. I received email responses within minutes of my submissions and both stated my claims were denied and not eligible. Why the hell did the Macy's sales rep do a hard sell for me to purchase the "extra protection on your investment" if it turns out I just pissed away 198.00? This is complete false advertising and all consumers BE AWARE!

We purchased a new sectional sofa from Macy's in May of 2015. We went there because we found the selection to have a few more different options than other area furniture stores. The sofa we selected -and paid for on the spot- was a custom order due to the color we wanted. We were fine with that as it is common for custom orders to be 8-10 weeks. Our new sofa arrived about 10 weeks later, with a rip in the back and a piece of metal sticking out. No quality control or inspection. The delivery team just dumped it, unwrapped it and left. We called customer service that very afternoon and reported the damage. We were told over the phone that the damage was noted and a replacement sofa had been ordered. After another 10 weeks of waiting, our new sofa didn't come and didn't come. There had been ZERO follow-up from Macy's.

Bought a queen size pillow top Macy's branded mattress 10/23/2014 (less than two years ago) and the mattress is no longer usable. The pillow top has shifted about two inches over so that the metal frame protrudes outside the piping and digs into you as you move on the mattress. Can't even sit on the side of the bed comfortably. Had a Macy's inspector from U.S. Quality who measured for a dip in the mattress (which was not the issue) but said there's no defect in a shifting pillow top and protruding metal frame! "Normal use" he said. Customer service rep including supervisor Tracy refused to acknowledge a defect and said this was normal use not covered by the warranty - although offered 10% off another Macy's mattress (like we'd want one after this?). Very arrogant customer service rep and a supervisor Tracy who didn't want to get on the phone with me until I insisted.

Purchased Sectional Sofa from Macy's in Perimeter mall, Dunwoody, GA in June month. When the sofa got delivered, noticed a piece not arrived in the box and just covered with moving blanket. It has used marks. We took pictures of that sofa piece and sent to sales person. He immediately arranged for the exchange. Again out of box piece arrived as exchange. We didn't accept the delivery. Warehouse personnel and sales person informed, new piece will be delivered in few days. Finally boxed piece arrived. Sales person really needs to be appreciated. But overall purchase experience is not that good due to out of box piece got delivered. Before this purchase, had a good impression on Macy's stores but not now. Submitted the same review on the Macy's twice but it didn't get published.

This is strictly for the mattress department and delivery service. I bought a mattress a week ago and asked the sales clerk to let them know that I can only do deliveries during the week and between 8 am and 1 pm. She advised me that she would put that in the notes. The day before my delivery I received a call stating my delivery was between 3:15-5:15. I immediately told them I couldn't do that and only the times between 8 am and 1 pm and they said they could not give me a morning time. They stated they could tell me what days they have available and the day before is when I would find out if I got a morning time or not due to my zip code. So basically I would continue to wait on my mattress being delivered until I was lucky enough to get a morning time for my mattress to be delivered.

If I could give zero stars, I would. Also if I could go back in time, I would have taken my 5k to spend at Copenhagen or another local furniture store. My experience has been absolutely horrendous. I'm not one to write bad reviews but I would find it a disservice to consumers, who, like me, felt Macy's would be a company you can trust. Delivery on wrong and damaged leather sectional pieces have been the major issue. Worry no more is a bait and switch. Please reconsider high priced items when searching for furniture to purchase from them. It's been almost two years and we still have yet to get a correct order delivered. Never mind trying to get upper management involved, they do nothing to rectify any problems other than give you their scripted answers to appease you at the moment.

I ordered different furniture items from two different stores at the same time: Macy's and Rooms to Go. Wow, what a difference in service! Rooms to Go brought me broken items on two different delivery trips. Rooms to Go refused to refund me my delivery fee. They have absolutely horrible customer service once they have your money. Macy's on the other hand was great. They delivered my furniture quickly, on time, and intact. The Jedd sectional sofa is great. Everyone who has visited my house has commented how they like our new sectional sofa from Macy's. Macy's delivery fee was also slightly less than Rooms to Go. I would pay a little more for the better quality product and dependable delivery that Macy's offers over Rooms to no GO.

We ordered a bedroom suite and mattress/box spring. We were charged for two "white glove" deliveries. We waited two weeks for delivery. Upon arriving the hardware was missing for the headboard. We were told it would be corrected. That they would have to order a new bed, but it would take a full week. We received a call today saying the bed did not come in. We called customer service. They were unable to contact anyone in the warehouse. We were told they would call us back today. It is now 7:30 pm. I doubt anyone is going to call us back at this hour. So much for "white glove" service.

When we purchased our sofa from Macy's, we asked if it was scotch-guarded to protect against stains. We were told that they now recommend against scotch-guarding, and instead offered the Worry No More program. They made it sound so easy and fool-proof. About four months after having our sofa, we noticed a random black stain on - no idea how it got there, or what it is, and it wouldn't come off. We sent photos to Worry No More, and were told they would honor the claim, and it would be 6-8 weeks to replace the cushion. The entire cushion has to be replaced because it's attached to the fabric cover, so you can't just take the cover off. That was in June 2015.

I used to love Macy's, but I was taken in by the Lifetime Furniture Protection Plan. My Macy's dining room table scratches easily. Poor quality. I wasn't too worried because I purchased the Worry No More Repair Plan. It took several calls and about 12 weeks to get an actual inspector to come to my home. Results - claim denied. Macy's believed scratches occurred over time. In essence, this is true. Additional scratches were incurred while waiting weeks for a claim inspector. Most of the scratches, however, occurred with the first party I threw.

The "worry no more" structure plan is a joke. We have a defective recliner and they denied the claim because it was more than 10 days. The brochure that we have says nothing about a timeframe. The supervisor told me we had 15 days. So the claim rep and supervisor can't even agree to the same time but the consumer is supposed to know it. Don't waste your money, it's a scam!

Macy's has one star by their name for a reason. This is the level of customer service that you receive when buying a product from them. I purchased furniture from them and sat home all day Saturday and it was not delivered. Now advised they have no idea when they can deliver it. The customer service that I am receiving from the Towne Lake Macy's Store in Kennesaw, GA is horrible! I will not buy from them again!

Ordered king size headboard which was delivered separately from mattress and frame. Delivery team arrived without hardware to attach headboard. Apparently had never attached a headboard. They dropped the headboard and left. Have been trying to have Macy's do the work of attaching the headboard without success.

I ordered 2 items from Macy's online. I received both of the items I ordered and was not satisfied with one of the items. It looked different online. When I called Macy's for a return label, the rep was not able to "pull up my order" and the call was disconnected. I called back and all of a sudden my order was found. I am then told they have a 3 DAY RETURN POLICY! 3 DAYS! I ordered the nightstand 11 days ago, not even 2 weeks! I asked to talk to a manager, and he also tells me the return policy is 3 days.

I purchased electric reclining sofa and love seat from Macy's in Feb. 2013. Over the past 6 months or so we've noticed the sofa back sagging and it has now become uncomfortable with little support. Manufacturer's warranty was up so now the 7 year Worry No More protection kicks in... Ha ha. What a joke. Filed a claim and was asked leading questions... Like "When did you first notice the problem?". Being honest I said "6 months or so... It's been a progressive thing."

We bought a leather sectional and noticed in 2 places the leather worn away. It's still under manufacturer warranty and we also bought the no worries premium plan they offered. We thought since we make a large investment it was good idea. No don't waste your money. Macy's sent a guy out who was in my home 5 minutes and left and wrote a report saying pet damage. There are no scratches or claw marks and it is not in a area where easily accessible. Since they denied it the no worries plan will also not cover it. They told us when we bought extra plan they cover everything. Not true representative at no worries said they lied. I will never shop with them again. They don't back up their merchandise warranty.

I loved Macy's until I bought furniture and was convinced to purchase the worry free plan. Just like the other reviews it's true Macy's should be sued. They hired this company to assist its customer like a bait and switch. I had a stain that wouldn't come out. My furniture was not even a year old and I was told I just had to call and that's it. Well needless to say, they had me on the phone for an hour as though I never bought this expensive warranty. I had all the information which they had everything on file. First call waited 10 mins. to get to person then call dropped. I call back and got a new person. I can't even type anymore because it makes me even more mad.

Don't buy the Worry No More Warranty for furniture from Macy's. They ask you lots of gotcha questions so that your claim won't be covered. I don't know how people can work for this company. No integrity and or ethics. It's a shame Macy's is affiliated with these guys. I bought a 7-year warranty but read the fine print first!! I'm more mad at myself for buying this worthless warranty because I know better. These people scam you out of your hard working money. First-time shame on them. Second-time shame on me. But there won't be a second time!!

DON'T EVER BUY "LEATHER" FURNITURE FROM MACY'S. Or buy the warranty. Less than a year later my sofa had "discoloration". This is a term that means "the cheap stain we used on the sofa is off the leather and you are stuck with the furniture. Don't bother calling us, SUCKER!!!"

We bought a sectional sofa with WorryFree Protection Plan. We were promised that when we got this plan everything would be covered. No issues. Come to find out that is all a sales gimmick. Getting the sofa fixed for stains and sagging is a pain. Very poor service and company to get the furniture. NEVER EVER BUY from Macy's - Furniture.

I am so frustrated with the Macy's Worry No More program. I purchased a dining set more than 7 years ago. When they delivered it I was told that if I signed up for the Worry No More program I would get $119.00 back if after 7 years I didn't need any refinishing on my dining set. I called and spoke to several people on different days wondering if the voucher was mailed. I didn't know I was even getting a voucher. I thought it was cash. That's what the delivery man said.

I have been a very long time Macy's customer and have been very happy with all of their products until I purchased a dining set and the Worrynomore protection policy. I had the dining set for a short time when after 1 dinner party, I noticed multiple blurry marks on the table. I immediately contacted Uniters, the company holding the Worrynomore contract. It took the technician 2 weeks to come out. When he finally arrived he explained that the marks were from heat and due to the very flat finish on the table it can't be buffed out but they would have to resand the table and apply new finish. I filed the claim and it was denied because Uniters claimed the damage was "accumulative" even though I had the set for only a month! Do not purchase this plan with Macy's! Uniters has no integrity and will not uphold their responsibilities outlined in the policy.

We bought expensive furniture worth north of $15k from Macy's Perimeter Mall Stores in Atlanta, GA and my salesperson, JACKIE ** asked us to put "Worry No More" Insurance since they are very pricing furniture and we did. The "Worry No More" Insurance was equally pricing on all the furniture. We asked her what the "Worry No More" and Factory Warranty covers. She told us the Factory Warranty is for a 3 year period and then the "Worry No More" was for 7 years period. That if any of the furniture got damage during the period MACY'S would replace the furniture Worry Free at no cost to us.

No one could possibly believe how a company as miserable as this can stay in business. Macy's has been around a long time, and I assumed they knew what they were doing and was willing to pay a higher price for quality service. I did NOT check the reviews first - BIG MISTAKE on my part. Over the last 3-4 months Macy's and its robots have called multiple times, with increasing frequency. At first, there were calls to congratulate me on my order and tell me about Macy's wonderful products and services. Over time, that changed to notifications that the delivery date would be delayed, delayed, and delayed some more.

Purchased a mattress 3 years ago and it started to sag and the springs ripped through the mattress. So they sent a tech and came back saying that they don't cover falling sides of mattress which isn't the case. The damn springs broke through my mattress and 10 year warranty is garbage. They suck. Never buy from them ever again.

We ordered living room furniture in very early January to be delivered in late January. The leather sofa to be delivered was cut apparently by a box knife while unpacking it. We rejected the delivery and we were told the new replacement stuff would come in late February. In late February they delivered the furniture and the matching chair had a broken arm and it wobbled and one side was lower than the other side. The delivery guys tried to tell me to screw the legs out to level it, but the legs were loose that way. When we complained to Macy's they told us that we couldn't get a replacement chair until MAY! We have told them to come and pick it all back up that we don't want it. The bad quality surprised me from the high dollar cost at Macy's. I wonder how they stay in business. They won't get anymore of mine.

We had this odd style but unique sectional we bought 2004 and we had it in our formal living room and have never used it until 3 years ago. We downsized to a smaller place and got rid of our gmail guest room couch and now been using the formal sitting, and the leather just starting peeling and cracking. My brother bought same thing coincidentally and he lives in South SF and he had the same complaint but his showed trouble right away as they used it for family room and we didn't until just 3 yrs ago. This sucks! You pay a lot and we love the style ;)

Complained to Macy's about Simmons Beautyrest Vanderbilt Collection mattress sagging. They sent out someone to "inspect" the mattress. It has a 2 inch sag when you lay on it. I only weigh 160 pounds. Mattress is terrible. They do not even test to see if it sags when there is pressure on it. They check for broken springs, but other than that you are out of luck! Do not buy from Macy's. They have horrible customer service. "We're sorry, but your mattress falls under manufacturer's specifications". You may as well buy a cheap mattress from a discount store and replace it every couple of years.

I purchased a few pieces of furniture including a dining room set and sideboard. The first delivery most of the pieces were damaged and also they sent two chairs that were completely different than the set. They scheduled an exchange and the same pieces came damaged. It keeps happening and this is my fourth attempt to get these pieces delivered. They keep sending pieces that are damaged. Macy's doesn't inspect their furniture before it goes out to the client. After you refused the damage furniture they make you wait 72 hours before they scheduled your next delivery. They have the worst service. Didn't expect that from Macy's. They shouldn't be in the furniture business at all. I will never buy any furniture from them.

Upon purchasing Living room furniture, we were PUSHED in purchasing a No Worry Insurance which we were told that it will be reimbursed to us after 7 years if not used. We never used it and now that we're requesting a refund, they will send us "voucher" towards purchase of furniture. We're very unhappy with their service and these sets that will never ever purchase from them. Yet, they deny telling us the coverage and refund policy. DO NOT BUY FURNITURE or this stupid and ridiculous coverage. I will be reporting it to Consumer affairs and may take them to small claims. Their managers are NOT supportive either...

Simmons Beauty Rest Pillow top Mattress, Vanderbilt Series - I purchased this mattress last May. It was great for about 6 months. It started to lump where I slept which was uncomfortable. But the worst thing, after 2-3 hours of sleep the spot where I slept become so hot it woke me up and I could not get comfortable. I bought a new mattress pad thinking it was the pad. There was no change in the condition. I tried turning the mattress, sleeping in a different position and changing the pad again.

I bought Simmons Beautyrest firm with pillow top mattress from Macy's. I made special arrangement taking time off from work for the delivery. However, when the item came, it was very disappointing that the mattress had no pillow top. I called the delivery to ask if they can exchange it on the coming weekend so I don't have to take time off again. I explained to the operator to consider it as a priority because I needed the mattress and I didn't get it at the time it was supposed to. However, there was no any flexibility based on the operator who told me she can only treat it as a regular delivery. This makes me wonder if they are serious with the mistake they made. The experience with the delivery is a nightmare. I hope the delivery service be more diligent with delivery items. And when wrong items are delivered at least to be more flexible with customer's request in re-scheduling deliveries.

Bought very expensive Delmont Bedding Furniture from Macy's and it started letting out a very bad odor. It is causing me headaches and the smell is unbearable. It is emitting a very bad musty/moldy smell. They refuse to be held accountable.

We purchased a twin bed from Macy's furniture on January 3, 2016. It is January 26, 2016 and I still have not received all items in working order. We have had multiple people come out to our house to deliver parts of the job. However, nothing ever is completely finished. I am very dissatisfied with this process.

On December 31, 2015 I went to a Macy's store and bought a queen size bed for $645.22 with a delivery date set for 1/8/2016. On 1/4/2016 I called and cancelled the order before it shipped out. But since I paid with a debit card they said they would have to cut me a check and it takes 7-10 business days just to process and another 14-21 business days to mail. I was not happy with this response and escalated the matter. Another rep told me that my refund would go back on my card and should appear in 7-10 business days.

My husband and I purchased the Clarke fabric 2-piece sectional sofa at Macy's in Marlborough, MA on 3/5/2014 along with the worry no more furniture protection plan. On 5/4/2015, I contacted the worry no more call center for a claim regarding a soil. The outcome of the claim was not covered due to not reporting incident within the allotted time frame from when the stain was noticed. Then on 5/4/2015, my husband called to try to clarify dates as I was hospitalized when the incident occurred and provided inaccurate information. My husband attempted to clarify dates but the claim was ruled uncovered (I have proof of hospitalization.)

We purchased a Serta iComfort mattress about 3 years ago along with the Worry no more warranty. Before I purchased said item I made sure to ask if this warranty would still be valid if we move outside of an area where Macy's is. My husband is in the military so we move where we are told to go and I wanted to make sure of this otherwise, we would go elsewhere. I was assured everything would be covered no matter where we moved. Fast forward to now. In the beginning of November our toddler climbed into bed with us and his diaper leaked, which went through the mattress protector purchased as part of the worry no more warranty.

Tried to file a claim as the fabric cleaner they had given us stained the couch and has changed the texture of the fabric. The two women, including the supervisor, I spoke with were extremely unhelpful, kept interrupting me, and were very unprofessional in the manner of which they spoke to me. I will never purchase furniture from Macy's again or use Worry No More as a warranty and advise anyone to do the same. They will try to find any loophole to not bring out a technician and service your claim and treat their customers with disrespect.

On September 2015 I purchased a leather sectional and the Worry No More plan. After only a few weeks, my leather was completely ruined and peeling. After 5 hours on the phone, being passed back and forth between Macy's and Worry No More, they finally sent a tech from Macy's who said that it was not manufacture defect, that it is something else. He referred me to Worry No More who of course said they could not help. After another 5 hours and being passed around, Worry No More is sending a tech on December 19.

Purchased the floor model of a couch at Macy's on April 19, 2015. Material on the couch keeps balling up like a cheap sweater. Contacted Macy's today and was told there is not warranty so nothing they can do. I asked if they stand by what they sell and was directed to Jonathan Louis furniture. Please read all reviews about Jonathan Louis furniture before you purchase. Macy's normally has such great customer service but not when it pertains to the furniture they are selling. Buy BEWARE!!!

I purchased a BeautyRest Queen Extra Firm mattress set for 799.00 mattress and 200.00 Boxspring November 3rd 2015. I slept on it two days then called day three to exchange for the Beautyrest Firm (not Extra firm) which was same price, but since I did not have a problem with the Box and was not returning it, I had to pay an additional 40.00 for the one mattress I was purchasing. I paid a 15% Restocking fee + 80.00 return shipping fee for the first mattress and the additional 40.00 for the exchange mattress. I paid an additional total of $239.00 for the original $999.00 set. They offered me a $50.00 Macy gift card as a refund for the additional 40.00 mattress charge, I was not offered a refund to my Visa card that I used for the entire purchase. Help me understand all the additional charges and why I was not credited on my Visa. Please help me understand the additional charges. They have some 3 day policy. 14 day policy and 60 day return policies all confusing. Reselection -return policies. Is this all lawful? Help.

We bought a full kids bed furniture from Macy's in July 2015. We bought the mattresses in October and as soon as put the mattress on the bed, we noticed the huge gap between the spring box and the edges of the bed. So we contacted Macy's and they sent someone to check it on Nov 25th. He stated that this is the manufactured specification and they want you to buy their mattresses to match the bed. Informed him that we were not aware of this when we purchased the bed.

Not happy with Macy's furniture. When we order it says delay and they resend. Keep same problem. Not worth to get it. Furniture shopping charge cost 100$ on one piece. No furniture from Macy's.

Disaster!!! I purchase an apt. in 2011, bought almost all my furniture at Macy's Herald Square. Couch/Chase ($1800) and my bedroom mattress ($1000+). When purchasing the brown leather couch, the salesman talks of me buying a warranty policy. I never trust these things. He gives a whole speech, even takes a marker to a floor model couch telling me WORRYNOMORE will cover even that. I specifically remember, because he wrote on his couch and it caught me off guard. Anyways, I was against it but my mother who was with me talked me into it.

Worry No More is a scam. I will never step foot in a Macy's home furniture store again. Additionally, I will tweet, facebook as much as I can about this. I buy office and home furniture frequently but this program STEALS your money and has fine print that is impossible to follow. Goodbye Macy's home and Worry No More. You have lost a customer to save 140.00. Congrats.

I will NEVER EVER buy another piece of furniture, nor their joke of a warranty with Worry No More, ever again. I have barely had this leather section for more than a year and it is coming apart at the seams and the cushion is bubbling under the leather. I purchased the 7 year warranty and they claim neither is covered. I plan on selling this junk sofa on Craigslist.

My mother purchased a sofa and love seat from Macy's in September 2012 along with Macy's Worry No More 7 Year Protection Plan. She noticed that the cushions on the sofa were failing on 10/22/15 and spoke with a Macy's representative who informed her that this is covered by the plan, but she needs to contact the Worry No More Plan to get it resolved.

I purchased a sofa and love seat in January, and they were delivered finally in February. Upon arrival, the sofas were beautiful, comfortable, and what I saw in the store. However, a few months later (6), I started noticing that the sofa was peeling (rough fabric fur balls) all over. The sofas are hardly used, and when they are, they are usually covered with a blanket for protection. Still, the fabric is a terrible quality, and became ruined. I went into the store with my daughter, and we demanded to speak to the manager. The manager was rude and unhelpful, only telling us that they would get a contractor to "inspect" the sofas at our home, and then determine if anything could be done.

We decided on a sofa and love seat that was priced around $2700.00 and ordered them on 9/29/15. The furniture consultant at the Macy's furniture store was very good in explaining that the product we intent to purchase is discontinued, however she mentioned "there are few pieces each and you should be OK to get them" and we decided on a delivery date. She also mentioned that "they may be damaged and you should refuse to take the delivery of the furniture if they come damaged." While we were looking forward to the furniture we get a call a day before that they are cancelling the order as the furniture is damaged. When we called Macy's they stated "there is nothing we can do, the options are to find another sofa or you are on your own."

Macy's furniture is of very bad quality, very rude and non-cooperative customer service. Once you buy the furniture and protection plan they don't care no more. Never buy worry no more protection plan from Macy's. Be aware it's a big scam. They will not help you out with any kind of protection and even if they do it will take them 6 months to fix it... I am without a sofa from last 4 months and still they are saying they are waiting for the part to arrive and they can't do nothing about it. Please don't buy furniture or protection from Macy's.

I ordered a mattress on a Monday and the person who took my order over the phone asked if I would be okay with a Friday delivery. Due to being at work, we decided to put me in for Saturday. I received a text on Thursday saying that my delivery was confirmed for Friday. I went online to change it back to what I originally requested, but Saturday was no longer available, so I chose Sunday. On Saturday I received a text that my delivery window was from 9:30 am to 11:30 am and that I needed to be available during those hours. Around 10:15 am I received a call from the delivery drivers saying they were 10 minutes away. At about 10:45 am I received a call from the company or the warehouse saying they were unable to deliver my mattress due to the Chicago marathon.

I was contacted today by Jennifer ** from the Executive Office of Macy's. Jennifer after her review offered to credit my initial purchase back or being credited towards a new item. Pleased with the resolution and my renewed confidence with Macy's. At the end of the day, stuff happens and sometimes a company has to stick behind the products it sells. I wanted to make sure that I published the resolution publically since I complained publically. Thank you!

Went to the Macy's store paid for item (furniture). Delivery company brought a broken desk. I sent it back to get a new one. Macy's warehouse never received broken item in their system and I gave them my money 1300.00 and I have no item.

Disgusted with Macy's. Attempted to order a mattress and have delivered. Kept getting "notifications" of when delivery would take place. Had NO Say in when this would take place. Spent 1.5 hrs trying to arrange date when I would be home to accept delivery... Told 3 different things by customer service. I finally cancelled this order as well as other furniture order. Customer service was abysmal. Would not recommend ever ordering any furniture from Macy's. WORST experience ever!!!

Macy's Furniture Purchase Issues. Or, Why You Lost a Long-Term Customer. On Friday, October 2, 2015, I selected a sectional and recliner from Macy's Furniture at North Point. During checkout, the salesperson recommended 12 months-same-as-cash so I could enroll in the Plenti program and receive points. He put me on the phone with Macy's credit. I informed the credit associate at the beginning of the phone call that I had a credit freeze at all three credit bureaus and if they required a credit check, it would not go through. The woman I spoke with said that would not be a problem. After holding on the phone for 10 minutes, she came back and said, "You have a credit freeze on your credit bureau, so we cannot offer you credit at this time." I said, "Thanks for nothing." And hung up.

My wife and l decided to buy two sofas for my mother in law. So we pick the color and everything was fine. They supposed to be delivered on time 10/3/2015, but after one week we received a call from the store, "oh we're sorry it's our mistake we don't have the color you ordered", so we have to drive back to store again to pick different color and we did. And we asked the seller "how about the delivery." They say "it's okay still going to be same time 10/03/15." Okay that's fine.

Paid $5000 for a leather sectional and it has been a nightmare from the beginning. Took months to receive (which seems to be the standard these days), and then once it arrived, it was all out of skew (none of the pieces matched up). We had to try to reorder several pieces which took week upon week with half a sectional in our living room. When they finally arrived, they were worse, so we had to reorder the ENTIRE sectional. When we finally received it (now we are about 4 months in), it broke a month later. And every single time we had to communicate, it's through an 800 number where you wait on hold for hours at a time. Customer Service Agents are untrained and unaccommodating, and you can never speak to a call center manager. Finally, they sent a repair company out who said that they couldn't fix the broken support bar in the recliner and would have to reorder a completely new recliner. Back to square one.

I purchased a power leather recliner sectional 2 years ago. One of the sections power does not work anymore. I contacted the Worry No More people and was informed that the sectional was still under warranty and I needed to contact Macy's. After several phone calls and several minutes on hold I finally got someone and scheduled a repair person to come to the house. That was over 6 weeks ago, they told me they would order a part. I still have not received the part. I called Macy's again and was told that the part was on order. I am finding this very frustrating. The Worry No More warranty seemed like a good thing to purchase and I was hoping to avoid a situation like this. I am very frustrated as it is REALLY hard to get in touch with someone at Macy's to help. I would love to at least get email updates or have a contact person that I can deal with. HELP! I think this will be the last furniture purchase from Macy's.

We purchased furniture over the phone and was told that the receipt would be emailed. Furniture arrived and I still have no invoice... They told me a bunch of crap that the receipt had to go to corporate first then to me... Which I've never received anything from corporate. I have no idea how much we were paying because we have no invoice. Was not told that If I didn't like the furniture I had only 3 days to return. Even the the "furniture manager" Kathleen said I had only 3 days. So bogus... I open up the receipt that was finally mailed to me because I called the saleswoman several times and it said 10 days. Also never told to me that there was a 15 percent restocking fee if I returned it.

Macy's did not deliver box springs with the mattress I ordered leaving me to sleep on the floor at 85 years old because they removed my old one and it was dangerous to put the mattress on the frame. No one informed me and the wait it is another week.

I bought a Stearns and Foster California king bed in 2007 with full 10 years warranty. After about 5 years ago I started to notice that my bed is sagging in different part of the mattress which cause me severe backaches and stiffness. I called Macy's customer service and they sent someone to inspect the bed and I was told that my bed has a defect because it has about 1 inch and 3/4 deep which renders the bed defective. However, the guy also told me that there was a stain on the mattress like a half inch of a pencil mark.

In September 2014, I ordered what was to be an expensive quality piece of furniture that I waited a long time for delivery of. It showed up with one piece broken already and though I called and received numerous calls/appointments, no one ever came. It is now almost a year later and I still don't have the piece replaced. I am now on hold for the manufacturer and it has been over 45 minutes so far.

I purchased a Beautyrest Vanderbilt bed delivered 01/2015. The bed has become so uncomfortable, I can't sleep on it. This is my second bed from Macy's in two years. The first had the same problem. I want something done now! They can't get an inspector until 10/02/15. I need a bed but Macy's is dragging their feet and no one will help. I have to have pain meds after sleeping on this sack of rocks!

I bought Tempur-Pedic mattress on 8th of July 2015 from Palm Beach gardens mall Macy’s in Florida. In first 30 days, I hurt my low back from that Mattress. I was ready to call Macy’s. My husband said, "give more time to try to adjust your body." Next 30 days, I felt even worse. I could not make turn. Every time when I try to turned over, I need lift up my body and make turn, that affected my sleeping quality. When I wake up in the morning, I felt I never slept, feel so tired. We got misleading by sales. She told us that "this is best mattress with new technology, beautiful design, you will benefit for your sleep better, also support your body, you will feel more energy and fresh when you wake up." None of these she said was true, except beautiful. I called her last week. Told her what happened to me this mattress. She said I have to call customer service.

I hope my horrible experience saves others their time, money and sanity. After shopping around for a large sectional I settled on one from Macy's which was a little more than I was hoping to pay. I chose a different fabric and was charged an additional fee per piece. They told me it would take 3 months to receive and gave me a swatch of the fabric so I could move forward with painting and redecorating. I hired a color specialist to help me pick my interior paint colors around the couch and had the place painted. I had a decorator helping me shop for a new rug and window treatments. I got rid of the previous window treatments when the painting was done since I was completely changing the color scheme, again based on the fabric chosen for the couch.

Recently I posted a big complaint on Macy's furniture delivery. The problem I had was the delivery never showed up even though I took time off. I had to reschedule the delivery for the following week.

Bought a $5000 leather sectional. Day delivery comes, it rains. The truck is outside my house and I ask the driver to wait 5 minutes. He says he can't and leaves. As soon as he pulled away it stopped raining. Can't reach a living person at their customer service, only automated rescheduling service. Rescheduled for 5 days later (that was their first available). I called the store to see if from their end they could get a little priority for me. Nope! Nothing! Comes day of second attempt to deliver (I'm praying to the Florida gods it doesn't rain!). Truck comes, they bring in furniture and the truck driver says there's a problem. One of the pieces is from another set! They get in touch with customer service and say delivery for wrong piece will be in 5 more days! I asked to talk to a supervisor "Latricia" who was extremely rude and condescending. No better luck with her and even had to be a victim of her poor manners and customer service! Never again Macy's!

We ordered a bedroom set from Macy's store. The first problem was that they delayed our delivery for more than a month. I called the customer service couple of times, each employee came with different answers. One said the whole set was out of stock. The other said only one thing is out of order, the third said different stuff. Until here, no problem. We waited until the delivery date, which was the biggest disaster. First they came late and called only 10 min before arrival. Second we found some unfinished paint on the edges of the headboard and chest. Then the one of the drawers was broken and other cracks.

We purchased a beautiful, leather love seat, chair, ottoman and sofa from Macy's with a very expensive warranty called "Worry No More." Well, needless to say, we paid an extra $700 for nothing!!! It is supposed to cover stains, rips and tears. Well, it does not cover stains. They should not warranty something that once purchased, they do not follow through. I will never buy furniture from Macy's again. What a rip off!!!

We made a claim for cleaning of furniture recently purchased about 4 weeks ago. Unfortunately, someone had an accident on the couch. Upon making a claim for cleaning and several phone calls to different representatives, the soonest vendor they can send is 3 weeks from now!! A large company (MACY'S) who promotes and sells this product should be able to or at least have more than one furniture cleaner to service their customers. We have contacted another company who will be able to clean and disinfect the furniture within 3 days!

I purchased a table from Macy's in Feb 2015. I was talked into purchasing the worry no more warranty. Today I called to file a claim and was denied. I am certain that no claim in the future will be approved either.. unless of course I stand guard over my table 24/7 to provide them the exact reenactment of how the scratch occurred. I have been a customer of Macy's for years but today's experience has changed my view. I will never purchase another piece of furniture from Macy's again! This warranty program you push is a complete scam. The fact that you would compromise your reputation and customer loyalty by selling this warranty shows me exactly what you think of your customers... not much! If your executives had any integrity you would stop your affiliation with Uniters and refund everyone's money!

When the warranty was sold, we were told that everything is covered. You name it, it's covered. Now that I am calling them 1st thing I found out that your stain cannot be older than 15 days. If you are reporting multiple stains it's considered as accumulation and not covered. There is a possibility that my both the kids made different kind of stains over the same weekend. So now it's not covered. Seriously? Warranty is sold by Macy's and covered by some other insurance company, and stories you get from them is totally different than what you were told at the time of purchase. RIDICULOUS. Never seen such rude on call person. I regret my decision of buying this warranty.

I am getting harassing automated messages from Macy's saying they're about to start charging me incredible fees for storing the bed I ordered - only the bed was delivered here weeks ago. When I call the number they give, it's all automated and the only thing it lets me to is set up a delivery appointment. Never Macy's again.

My husband and I bought a bedroom set. The delivery was schedule. The delivery men took the railings out of box to find the railings scratched and chipped. The delivery men called to reorder and schedule another delivery. The second delivery was made and the wrong railings were sent. Again, the delivery men reordered for the third time. The third delivery was made and the railings sent was for a king sized bed. We have a queen bed. We called to reschedule for the fourth time, the customer service lady argued with my husband saying the fitted railings weren't made in king. My husband tried explaining the fitted foot railing was a foot too long leaving a gap between the railing and mattress.

This is a gimmick!!! Do not purchase it!!! I purchased a white leather sofa and chaise from Macy's with the 7 years protection. The plan supposed to have covered an array of stains. When I called to report a stain and asked that someone come out to clean it. The guy flipped out!! I told him that I didn't understand his questions. He then responded with the warranty doesn't cover unknown stains. And once that information is entered into the computer system it can't be changed. This is not a good company. The customer service is horrible!!! They do NOT uphold the contract agreement. It's a way to take your money. They are getting over on the customers!

I bought a dining room set from macy's with the worry no more warranty. At a dinner party a guest scratched the back of one of the wood chairs with suspenders he was wearing. I called to make a claim. The technician called two weeks later and only came by two weeks later than that. He told me its very complicated to fix the chair and he has to check with macy's. I never heard back from them or from macy's. Finally I called them and was told that the chair was damaged and therefore not under warranty. This is a total lie. I tried reaching a supervisor but have not received a response as of yet. At this point I am very angry and feel cheated by the "worry no more" warranty. It is totally misleading. I hope to write a more favorable review if they ever contact me and rectify the situation.

We bought furniture worth nearly $5000 in 2008 at Dallas Northpark center Macy's, along with a protection plan worth $200-300. We were told at that time that if we never use this plan for 7 years, we can claim this money towards purchase of new furniture. No other conditions were explained or printed on the paperwork which was given to us. I called Macy's recently to claim this credit as we never used the plan, but I was told that we were supposed to call within 90 days of the plan (past the 7 year period). I was just 3 months over that. First of all, this is a narrow period of timeframe, and secondly this was not informed at the time of purchase. I am extremely disappointed at Macy's. Macy's also avoided conflict and argument by simply transferring me to another service called "worry no more." This company just simply rejected my request.

Hi. I give this store & Macy's overall customer service a one star! We purchased furniture couple of month ago with additional warranty on the product (Leather). After couple of month the color is changing from off white to little bit darker where seats are than the other parts. I did call Macy's with the problem & they send somebody to check it out. They send a tech (He didn't have bus. card on him so I don't know what company & how reliable!) with a suitcase. He tried couple of cleaners on one spot. He told me that it's getting worse, asked me not to clean it anymore until I hear back from Macy's. He added, he saw this problem with this type of furniture & this particular color, he thinks it's the dye manufacture uses.

They sold me a worry no more warranty, I followed ALL the rules when submitting a claim and they refuse to fix my table. I disputed their claim that I had "accumulated damage" on my table and they said they won't be fixing my table. A complete waste of money. The table is not family friendly, it is poor quality. We rarely eat at that table but it looks as if it has had a lot of wear and tear.

12/12/2013. We purchased a new mattress and box spring set from Macy's and the Worry No More Protection Plan. About 3 weeks ago we were changing the sheets on the bed and noticed some stains on the mattress cover. Washed it twice to see if they would come out. They did not. A week later I started looking through receipts and warranty information to see how to go about getting this cover replaced since the salesman told us, "If you notice stains or tears, or ANYTHING you don't like contact Worry No More", and they would send a new one. I found the information and contacted them today. Since we did not notify them within 10 days of the occurrence we cannot receive a replacement.

I'm a Macy's Preferred Customer and in April 2015, I purchased the Metro Entertainment Center, the furniture is very nice. The MONTHLY nightmare with customer service is HORRIBLE. Every month, I have to call to make my payment via telephone bc you have to fuss w/ them about your payment allocation. Macy's policy is to apply your payment as they see fit. Every month, I make a considerable payment that includes the interest, never been late on a payment. Since I purchased this item, I tried to make extra payments, IMPOSSIBLE, unless you pay your bill again. THIS happened two days after I paid my bill AND made a payment to the furniture.

I purchased a Simmons Beautyrest mattress and box springs from Macy's 3 weeks ago. I hate them, especially the mattress. I tried out about 6 different sets at the store, but due to budget constraints, I could not afford the more expensive models. Since the mattress and box springs were delivered, I haven't been able to get comfortable and have spent many sleepless hours in bed. Generally it now takes me 2 to 3 hours to fall asleep. I am planning to return the mattress but I do not want to spend any more money at Macy's.

Irvine Bunk Bed Set - I looked at this set for a room for my grandchildren. The price was over $2800. I placed the order. I was told it would take a while since I was in a remote area. (Funny thing, I live off I-75 one hour from Lexington, Kentucky). First, they charged me for a warranty I did not want. They said it couldn't be taken off until after the set was delivered. It took 3 months of phone calls which consisted of being told different things by each rep. One even hung up on me when I tried to cancel the order. It is brought by a third-party shipper. I got the call that it was to be delivered. They charged my card when it got to the shipper. When the shipper walked in, he told me that when they got it that the boxes were damaged. They delivered it anyway!!!

I bought a sofa 18 months ago and it looks like a piece of junk. I take care of it and there are no children using it. Holes in the fabric and cushions have flattened and extremely uncomfortable because it has lost its shape in only 18 months or less. Yes, I found out that sofa's are Chinese made. Called them but warranty was past by 6 weeks. JUNK, JUNK AND I WILL NEVER BUY ANYMORE UPHOLSTERY FROM MACY'S. GO TO A YARD SALE BECAUSE CHANCES ARE THIS IS BETTER QUALITY.

Macy's gave a time frame of 11:00 am - 3:00 pm. Called us, said they would be there in 15 minutes. We were still waiting 45 minutes later. We called and they said they were running late - they would be there by 5:30 PM. They called and said "where can we park." I said "wherever there's a spot." The guy came up with the frames and asked us for a screwdriver. I told him we want one bed in this room and the other bed in the other room. When I came back to the bedroom - both frames were set up in the one bedroom. Now when it all started we were given a checklist of things they would do - like putting on booties and putting down a drop cloth etc. which they did nothing on the checklist. They were supposed to put the mattress covers on the beds that we were talked into and spent a lot of money on. They threw the package of mattress covers on the floor. They set up the beds and walked out.

I have a 2 year old outdoor patio set, which I bought from Macy's in NJ. The rungs on the backs of 3 of the 8 chairs split and chipped. It's a METAL set. I waited 3 weeks for adjuster to come and and take pictures. The adjuster thought for certain it would be covered. But then got follow up call from Macy's saying the rungs on the backs of the chairs splitting is not covered under warranty because it was outdoors and exposed to the elements.

My husband and I purchased a table and chairs approximately 18 months ago. At that time purchased the worry no more warranty for 7 years. Our warranty was suppose to expire November 20 2020. I have what we consider normal wear on the table and not something I would claim until within a couple of days apart, I accidentally had a nail polish and hot plate issue. I tried to cover the spot with a furniture marker. My husband reminded me that we have a worry no more warranty on the furniture and now was the time to make a claim.

"it broke a few days ago" - they will not replace the item even if you have the warranty. Their customer service people must be trained to "act dumb and be arrogant." Our policy was up on May 26. The umbrella broke on May 25 but they were closed for the holiday. So, I called on May 26 and the computer had already DEACTIVATED my account.

Ordered a love seat and ottoman on April 10, 2015 from the Oakland Mall Macy's. Was told I would have delivery in 4-6 weeks. Today is the 7th week. Called the salesman ** and was told delivery wouldn't occur until the end of June, making it 12 weeks. Poor service.

I recently purchased, spending over $2000, for a mattress from Macy's, Robinson Towne Center. Within 6 months an indentation appears where I sleep which is very uncomfortable! Macy's states the return date has expired and the indentation depth falls within the manufactures standards - therefore they will do nothing about my situation. I now sleep in my spare bedroom.

I purchased a mattress from Macy's and bought it for their worry no more policy. They actually said that I also needed to purchase a $120+ mattress cover in order for the warranty not to void in case it stained so i did. It is still under warranty and called because though the mattress looks to be in good condition it is causing severe back pain. We can only use half of the mattress... I called last week and they were unable to even bring up my account though I gave them the receipt # on my original receipt!

We ordered a dining room furniture from the Macy's Furniture near us. After some discussion with the sales person, were decided to buy the table, 8 chairs, and buffet. We were* (not anymore) on the fence about the china cabinet. To assist you identify the issues, PROBLEMS ARE CAP LOCKED (what a guy). A week or so passes from purchase, the boxes are delivered through the Macy's delivery service. After unpacking is complete by the 2-man crew, we review the items and all seems okay. The next morning, the sun hits the table to reveal SCRATCH marks about 2-3' IN LENGTH; enough to make Hugh Jackman jealous.

Well what can I say. Macy's sent out a company with a D- BBB grade. Was not the company's fault. They did what Stearns and Foster make them do during a check so the bad rating is from customers who always get told their bed is fine. The string test showed many 3-inch depressions because I have been trying to move are to find a flat spot. Crazy because this bed is only 3 months old and I spend 3K on it. Then he took out a big flat square of plastic and put it over the depressions and said it was flat! LOL. Guess I need a plastic cover! Don't expect to ever get your money back or an exchange from Stearns and Foster or Macy's.

I do not remember the exact date I purchased my furniture. However, I did purchase the seven year warranty package called "worry no more" on a couch, love seat and wedge. The couch and love seat were recliners. It was wonderful furniture that my husband and I purchased at the Brookwood location in Birmingham, Al. ** was the sales person in the furniture department. I was very reluctant to spend over $700 on a warranty, but my husband insisted because of the mechanical parts. After approximately two years, the electrical motors started going out. We contacted Macy's through their customer service center and initiated a warranty claim. It took about a month for Macy's to schedule a representative to come to our home to inspect the furniture. He said on the spot that our furniture was completely irreparable. We were told to go to any Macy's furniture department and pick out some new furniture.

For one year keep giving us all kind of excuses in order not to honor the warranty (which we were almost forced to buy). If I could give a zero star I would!!! Worry No More is a scam! Shame on Macy's for allowing Worry No More treat their consumers like this! Don't you read the reviews???

When we got delivery, we did not have an option to select different time. There is no human being you can talk to. It's all automated. We got different color of table compared to what we saw in store. And this is worst customer service ever. They charge 15% restocking fees and don't give delivery charge as well!!! Useless... there are so many other stores which sells good furniture and provide good customer service. We are stuck with the table which we don't like!!!

We purchased a mattress which we decided was not suitable for sleeping. We returned the mattress under Macy's mattress return policy. The old mattress was picked up on April 22, 2015 and the new one was delivered by the same truck. Today is May 6, 2015 and my account still hasn't been credited. In this day and age two weeks is ample time to issue a credit. Customer service has been absolutely worthless in helping me with this problem.

We bought a Gino reclining sofa & loveseat a year and a half ago. Last fall, right after warranty over, one recliner stopped working. Since I had bought their extended warranty through Uniters, I called them. They came out & said they would order a new battery. Long story short, after 4 more months of a non-working recliner, they come to install the new battery & it's defective. They DO NOT stock these batteries even though they sell a warranty. I complained to Macy's. They no longer carry the product & wanted me to pick out a new sofa only. Then my sofa & loveseat wouldn't match. After complaining they offered me a credit for the amount of both pieces to be applied to a new purchase at their store. They would not credit tax or the service plan so we are out over $900. This is so UNACCEPTABLE. I have shopped at Macy's since they opened & will stop shopping there now.

We purchased the WorryNoMore warranty and were told if we do not use it then to call and we will get a credit back to our account. We had to wait 7 years and then call. Well I waited the 7 years and called but since I did not call within the 90 days, I was no longer eligible for the credit. Since I had waited 7 years and 6 months, they would not give me any credit and the lady was extremely rude about it. Apparently you need to memorize the exact date of purchase for your items and ensure you are within the time frame. They will not send you a reminder as they don't want you to get a credit. Had I even been within the 90 days I would have only been able to use the credit in the furniture store for 90 days. Such a rip off and waste of money and time. Will never use WorryNoMore again and am extremely displeased with Macy's for offering it.

The issue was eventually resolved through MACY -- service manager. So, it wasn't that bad -- but, I really had to go through many phone calls and disappointments.

My girlfriend and I finally agreed on a sofa for the house while visiting the Ross location in early March. Prior to placing the order it was understood that the delivery date of the sofa would be somewhere around April 22, 2015 or before due to a backorder status. I was fine waiting for the sofa to arrive as it allowed me to ready up the house before it would arrive. I received a phone call Sunday April 19th informing me the sofa was in and ready to be delivered. Monday April 20, 2015 I get another phone call stating they had oversold the sofa from the warehouse. My new expected delivery date is June 13th, 2015 and a new order was placed with the manufacturer in the form of a purchase order.

I purchased a hide-a-bed Chair from Macy's Online, I also purchased their protection plan "No Risk with Worry No More" which was not cheap. I normally don't purchase extended warranties but since I was purchasing this piece of furniture online I thought it was a good idea. I purchased this chair in Oct 2013 and it was delivered Oct 31, 2013.

I purchased the Ricardo sectional from Macy's in February 2015. I was told the day of the purchase that the sofa would not be delivered until April. On April 11, 2015 the truck came to deliver the sectional, however they delivered a very used sofa. There were scratches and the bottom of the sofa was busted open. I paid for a BRAND NEW SOFA. Then the leathers on the sectional was two different shades of brown. I sent all of it back with the driver. They offered me $175 gift card and stated they will send out a new sectional.

Ordered a sofa and matching chair in 2013. Because the color we wanted wasn't in stock, it was considered a special order (which meant WEEKS out). As we approached the delivery date, I was given an email from Macy's there was something wrong with the order. When I emailed back, I was told 2 different stories. One was there was a flaw when they put the couch together, another was it was the same story, but for the matching chair. Both stories meant a delay in when the couch would be ready and delivered. Never did I get an offer of any compensation, nor did I ever hear from our sales guy. It was pushed out a SECOND time, again, no compensation offered. I canceled the chair order, they compensated me for delivery.

18 months ago I purchased a $4,000.00 Stearns and Foster mattress and box spring from Macy's Furniture Gallery, Oak Brook Illinois. The mattress has developed sunken dip in the center and Macy's refuses to replace it, yet the mattress supposedly carries a 10 year warranty. Macy's is only concerned about the initial purchase and not about customer satisfaction or longevity!

We purchased a sectional from Macy's the day after Thanksgiving 2014 (Black Friday). We were told delivery would be January which we agreed to. January gave us time to rid ourselves of old couch making room for new. It is now the end of March almost April and no couch yet. We have called multiple times and they gave us 10% off $2999 and $150 Macy gift card. Our family all agreed on and love the new one and are scared to pull out in fear of not finding a similar piece. I feel at the mercy of them because the sectional is sold exclusively at Macy's. Are we the only family going through this? Do they always hold furniture hostage like this? Why won't any say what is really going on?

I bought a display model sectional couch set for 1600 dollar in Macy's store Hampton Virginia, excellent condition. After pick up two corner sets were broken in 2 pieces, cracked. The material under the couch was ripped and dirty on all 6 pieces! Wood legs were changed out with plastic which I saw after delivery. I believe they change out the good parts with the bad. Macy's refuse to return because it was a display model. STORE FRAUD. I am still paying for these pieces of broken furniture.

We received a new Sofa from Macy's. After one day we noticed that one of the back pillow (The sofa had two fixed pillows) is in almost 3/4" in angle. We called Macy's and in a week they had an inspector, which told us that he sees how bad it is and he took pictures. Week pass by we called. The respond was this defect is within the manufacture limit, nothing they can do. WE were Macy's customers for 15 years. THIS WILL BE THE LAST TIME WE BOUGHT FROM MACY'S.

When they delivered the couch, there was missing a piece and all the furniture was damaged. All the seams were open, wood frame was broken, staples coming out. MADE IN TIJUANA MEXICO. NO QUALITY CONTROL. I was on the phone with customer service for 5 days and given the runaround. PLEASE RUN AS FAST AS YOU CAN. DO NOT BUY FURNITURE AT MACY'S.

I purchased a mattress and box springs 2 years ago from Macy's and purchased the Worry No More Warranty. I called them January 24th, 2015 and reported that my mattress was sinking in the middle (again) and they sent out a representative and they confirmed the sagging was more than their guidelines and they agreed to swap out the mattress. They had previously swapped out this mattress 2 years ago as I had the same sagging issue.

I purchased a mattress from Macy's a little over a year ago and it is already sinking. To start, the whole purchase experience was horrible, their employees do not know what the warranty covers and restrictions. I called for someone to come out to evaluate the mattress, they took a lot of pictures and measurements and I never heard back! I called Macy's and they stated that the warranty only covers the mattress if it is sinking more than 1 inch. Well my mattress was sinking 3/4 sink! The mattress is completely uneven and uncomfortable to sleep in. I do not understand how something like this happens on a new mattress. SO they refused to do anything and told me nothing was covered. Now I am stuck with a $900 mattress that is uncomfortable, uneven and I cannot get a good night's sleep! I feel completely ripped off and did not expect this type of service.

I bought Macy's leather sofa from San Mateo Macy's Furntiture and I was promised by the Sales Associate that I will get $100.00 off the price when I open a new credit card account. That never happened after I got my first statement in the mail. I called up several times Macy's Furniture, Macy's Credit Card company and was given the run around from one person to another. Horrible Customer Service. It is very frustrating to talk to their Customer Service from Credit Card company who have no clue what is happening in the Furniture section and the sales guy making these deals, promise you things that do not really happen. Well after talking to them 5 times they have promised something in my next statement. Need to wait and watch if that really happens.

I purchased a Beautyrest black mattress in 2013 with a 25 year old warranty. The mattress is a pillow-top that includes memory foam in an internal top-layer pocket. The mattress sinks tremendously on the left side. I am unable to sleep on the mattress. I called Macy's to have a mattress inspection. Macy's called a third party, US Quality to inspect the mattress. I believe they call a third party, so they can't be held accountable or legally for the outcome.

I purchased a dining set with the Worry No More warranty that offers an accidental protection plan that cleans spills on chairs. I called Dec 22 to make a claim for a recent spill on the chairs from a party. They were unable to send a person until Feb 20 to review the condition and decide if it would be covered. They decided then that it looked like an accumulation of stains. There was no accumulation - just the one event. They won't honor my claim. From Dec 22 to Feb 20 while they delayed sending a tech, did they expect no new spills? Do they not realize once a sticky substance is spilled and people continue to sit there that it just attracts more dirt?

I was told that the WorryNoMore Plan covered everything if they couldn't fix or they would replace. I purchased my new leather sofa in May, it was delivered in July and the following March it had tears at seams. We called - they came out took pictures and the guy said this should be all replaced. About 3-4 weeks later I still had not received any info at which I wrote to which they replying that it was not covered. This couch was not even a year old. Now we have two more tears not even a year later and I will be calling today. This was the biggest rip off for things not being covered. I do not think I will ever buy from Macy's furniture again and/or the WorryNoMore coverage!!!

I purchased Worry No More and it has been a complete joke. I've tried to get them to replace a cushion cover since June of 2014. My 1st contact with them went smoothly and they agreed to send replacement cushion cover. After waiting 12 weeks, I received a bottom cover instead of a back cover, which I specifically requested. I called again in Nov. and they agreed to send the BACK cover. Skip to 14 weeks later, I call to inquire about the status, since I've never received anything, and the claim WAS CLOSED and they were unable to help. The claim was closed because I failed to contact them and not receiving product! And they won't allow you to reopen or place new claim about the same problem! A complete rip off! I'm also calling Macy's to complain.

I have always disliked the quality of stuff at Macy's. I'm not always crazy about their items etc. Sadly, I decided to purchase a furniture set there. The mistake I made was not canceling my order before it was delivered. I thought I would have more time to think about my purchase but it got delivered so quickly, I was out of luck. Now I have to deal with throwing away a total of $185 (non-refundable delivery fee) which is okay, but to add the restock fee for the whole furniture set? That's $400 more= $600 of a total loss and mistake on my part.

Almost impossible to reach Worry No More dept. They state that a contractor will call within 5 days. You never hear from them again. I will never buy anything from Macy's again. I have had wonderful response from Sears - they are organized and stand behind their products. Once Macy's gets your money they are finished with you. Good luck! They stink!! They used my phone number to locate the sale. I hired an electrician to fix what I paid to them to fix. They are a really terrible company to deal with!

Mattress smells like chemicals. I had a really bad experience with Macy's mattress department. Customer service is Great, Sales are great. Once you get your product. Everyone is so rude, does not want to help! I am really upset because I have an everlasting issue with my purchase, and no one seems to help :-(

I am so disappointed and have that general dirty feeling of having been ripped off. I purchased a Worry No More Warranty for my white leather sectional couch because the salesperson told me it covered scratches as that was my main concern. When trying to convince me to purchase the warranty, he went into an elaborate story about how one of his former customers bought a couch from Macy's and her dog scratched the leather in multiple places and Macy's gave her a brand new couch under the Worry No More Warranty that she had purchased.

We bought a sectional and an Ottoman from Macy's store in Indianapolis, IN on May 22nd 2013. This cost us about $5000. The sales lady convinced us to buy insurance from them that will cover the furniture for "anything", even if the kids scratched it or even if it tore or was damaged for any other reason. That made sense to us since we have little kids so we bought the insurance. Its from " Worry No More". What a profit maker that would be and I would buy their stock if I could as they DON'T TAKE CARE OF ANYTHING.

Bought a Firm Serta foam mattress and after 3 weeks no longer firm and the. It got lumpy. It has a 90-day return policy. I went to the store and they said I had to have a technician come to inspect it and validate my claim. I had to wait 10 days and 4 Chiropractor visits later they tell me not defective. They were willing to waive restocking fee but made me pay $75 pick up fee and won't credit my money toward another mattress but will make me wait 5-7 business days to get my money credited to my card.

Bought dining room recliner. Less than 1 year and top of table would show discolored marks. 1st time company sent someone to look at the table and received a letter stating it's wear and tear. Recliner now has discolor on arms and we are told not covered. They never sent anyone to look at the recliner. Spoke with Macy's and all they do is tell us to call WorryNoMore. This company is the biggest scam I have ever seen. Macy's should be ashamed to constantly try to talk customers into buying this protection and then wash their hands of everything. At this point I not only recommend for customers NOT to buy this scam I also at this time I would tell them to NOT buy from Macy's for pushing customers to buy this SCAM and not taking care of their customers.

I purchased a Serta, suppose to be a plush mattress 4 wks ago. And first of all, I believe there is a defect in the springs at the end of the bed and I wake up with the most horrible backaches. This mattress is NOT PLUSH!!! It is firm!!! Called customer service, which were very unprofessional, and told me about the restocking fee of 15%, pick up fee of 75.00 and were not going to refund the delivery fee!! They are more concerned in telling you the fees instead of hearing what the problem is. Really Macy's, this is how you satisfy customer's complaints. I will be fighting this tooth and nail, they will NOT get away without a fight. Also too, I never got a complete invoice showing what brand of mattress I got.

I purchased a sofa in 2007. I purchased the Worry No More warranty and was pleased I never needed to use it. I just called about the warranty credit because I never used the warranty. I found out there was a 90 day window between May 2007 through August 2007 to request the credit. It is Jan 2015, I didn't receive any notice in the 7 years of the warranty to remind me about the time to claim the credit. I guess I just threw that money out the window. What a rip off!

Purchased a leather sofa and reclining chair in 2011. At the time of purchase we also purchased the "worry no more" premium plan & was told "it covers anything and everything" for seven years. Fast forward to Jan 2015 and the recliner pull snaps off and we can no longer recline our chair. I call the warranty company and get told that our particular issue is "structural" and not covered under the warranty. We paid almost $450 for this warranty ($188 on the chair, and $249 for the sofa). We would have been better off not to get the warranty and just pay for repairs when and if they arose. We will now go back to the original store and speak with a manager but I don't have high hopes that even that will have a great outcome. Save yourself the hassle and buy furniture & a warranty elsewhere!

I am so pleased to announce that Macy's ultimately stood behind their products. In my previous review I stated that I purchased two Kenton sofas from Macy's February of 2014. I was unsatisfied with the wear of the sofas, so in February of 2015 I contacted Macy's to have an inspector come out and inspect them. This man was a jerk! It's was a very frustrating battle from then on.

We purchased a high end Serta ISeries Mattress from Macy's in October, 2014. We were willing to spend about $3000 on this mattress set because of the Serta 120 day worry free home trial period. We're just over 90 days in and the mattress still stinks (it has from day 1) and it's starting to dip and get depressions, so I contacted Macy's today about exchanging the mattress and was told "there is a 15% restocking fee and a $75 delivery pick up fee". This doesn't sound anything like a 120 day worry free home trial and why does Macy's restock mattresses. Now I worry that the "new" expensive mattress we got was returned or restocked by another person. We had been planning to buy all new leather motion sectionals and recliners from Macy's but I will never buy from Macy's or Serta again.

I'm glad there are outlets like these to voice concerns and complaints. I submitted a similar complaint regarding my experience to the Macy's home delivery section on their website to only not have it published. Discrimination at its best. I ordered a 5-piece Radley sectional sometime in early, mid-November not to have it actually delivered to my home until early January. The piece was not custom made and originally said to be in stock. After endless calls about delays, etc. I was finally scheduled to have delivery a day or so before Christmas with my 2 hour time frame set. I work at home and received a call almost 1 hour prior to the beginning of my scheduled 2 hour frame stating that the delivery men were on their way. Since I was home already it wasn't a big of a deal but still a little unprofessional I though.

I purchased a 3 cushion couch in 2010 in May. In June I purchased a 2 cushion loveseat to match. In both cases I purchased the Worry No More Service insurance. I want to note that the 2 times I called for service... both were denied as covered. After 4 years, the pull on the ottoman side of the couch disconnected. It's not covered. Natural discoloration of the leather - it's not covered. I just want to warn others not to waste their money.

We bought a leather reclining sofa and chair from Macy's on Nov. 21, 2013. We were told to take the protection that we would get our money back at any time if we didn't use it. We are very careful with our purchases and knew we would never use it, but agreed. I, now, need a new mattress. I was going to buy it from Macy's. I asked about the Worrynomore policy and was going to use it towards the mattress. I was told it had to be in effect for 7 years and that we would only get store credit back. This was not how the salesperson presented it to us. I will never buy from them again!

I purchased a bedroom set the first of November. An item was on back order so the date was to be a month later - I agreed. That date came, no furniture. I contacted the customer service AND the salesperson for the furniture. After many emails, the salesperson repeated what the customer service said: "Sorry, it just arrived in Chicago, not Houston, and will be another 6 weeks before you can get it." Of course they said I could cancel the order and they would certainly understand. So easily said... But I had wanted it for Christmas, not the end of January 2015!!! I would NEVER recommend Macy's for any furniture purchases. This was an experienced salesperson. He had to know the policies within which Macy's works, and IF he didn't, shame on Macy's for not sharing. I wanted it so much I actually had driven out of state to get the purchase going earlier! Now my bank has declined the transaction because of the length of "pending." I will have to do the transaction all over again, which probably will not happen.

I purchased a king sized mattress set, along with the frame and a pad at Macy's in Austin, TX. They wanted to deliver it at an inconvenient time, so I called the customer service line and thought I had rescheduled the delivery with a person on the phone. The day she told me that it was scheduled came and it was not delivered. Then I went online and rescheduled again. The delivery was scheduled for today. I was not aware that there was a separate order number for the frame and the mattress set. Therefore, they delivered the frame, but not the mattress. I needed the mattress for Christmas visitors. When I called and reported that they had only delivered the frame, I was told they could not deliver the mattress set until the day after Christmas. There was nothing they could do. Then, believe it or not, I received an email congratulating me on the delivery of my mattress! The local store has no control over the delivery process. The answer was to offer me a $50 gift card. Tell that to my guest that now has to sleep on my couch.

We purchased a Hotel Collection bed a Natuzzi Edition Caruso couch from the Macy's Furniture Gallery at Cherry Creek in Denver, CO. We also signed up for the Macy's card to take advantage of the 12 month 0% financing. After going home and thinking about it, we decided to switch the Mattress to the Beautyrest Whitten Plush as it was cheaper and would arrive sooner. Called the salesperson (George **) who was happy to make the change over the phone and said he would mail us the new receipt. Later that day we were in the area and stopped in to thank him and make sure we were sure about the couch and lie on the bed one more time and picked up the receipt. We are currently waiting for the couch delivery. Honestly, we made our purchase and then I felt lots of buyers remorse and starting doing online research which didn't help my insecurities. I was worried about the quality of the Natuzzi Edition and the Macy's warranty. In the end, this is just furniture and I trust in Macy's to take care of any issues.

I have ordered a 5 pieces couch from Macy's at Nov 2nd. There is one piece waiting to be shipped from L.A. The sale man promised to deliver any available pieces to us before Thanksgiving if the one piece is not able to make it. We have double confirmed this with the salesman and remind him that the date is very crucial for us since we have guests for Thanksgiving. We ok with the arrangement that will shipped available pieces to us first before we confirm the purchase.

The mattress pad in the queen size doesn't cover the entire mattress. It measures 4 inches less in width than what's on the packaging which means the edges of the mattress could get soiled even with the pad in place. I requested a replacement and the second one is no better so now the side of the bed where I don't normally sleep has no coverage. I wonder if using my old mattress pad will void the warranty?

I had purchased a sectional sofa back in September but still waiting for delivery (8 weeks passed). The sales person initially told me that I would get the furniture delivered in about 2 to 3 weeks. Then I got an email from the customer service saying that the delivery would be delayed for about 3 weeks, and yet another email told me another week of delay, which is not even for delivery but availability at their warehouse before delivery. The time frame they promised is passed again and I don't hear anything from them. This is my very first time buying furniture from Macy's, but it will be my last time buying furniture from them. I think 2 to 3 months (not weeks) of delivery time is not really acceptable.

Our family is having an incredible run-around trying to get a couch/sofa delivered. We couldn't be home an entire day- they don't tell you until the night before what "the window" is and, it turns out the 'the window" is 5 hours long! Who can leave work for that long?! We called to re-schedule and it has turned into one long nightmare. It was supposed to be delivered tomorrow- got a family member to arrange staying here all day. Now we find out tonight that no, it's NOT being delivered tomorrow. If it were up to me I would cancel this puppy NOW. But the fam wants the couch and Macy's promise is to get it here by Thanksgiving (a week from now). God only knows if it will get here. But I do know this I will NEVER even shop at Macy's furniture again. That way I will never order from them again. Good luck Macy's. Your future looks dim. Everyone who sits on the couch will hear about this for years to come.

I have been looking for several months for a new formal dining room set. Very unfortunately I found what I really liked at Macy's. I have never had no option to pick up furniture, a way to further save money. I could not believe the delivery charge of $185.00. That is 21% of total cost! I was not told this however at the actual furniture store. The salesman - not personable - said it would "be available Nov 30." When I called to order the same day, I was told the chairs were available Nov 30, the table Dec 20. How ridiculous! When I asked to speak to supervisor regarding this odd scheduling, I was told those dates were only when the furniture arrived 'somewhere' and it still had to be shipped here and could take additional 3 weeks! I was further informed I had to pay sales tax on shipping charge - what? Very frustrating and only because I had been looking for so long I gave in. I hope it looks good and is worth it all.