Macy's Furniture Reviews

Do Not buy your furniture from Macy's! We purchased a couch from there last year, and the zipper from the chaise completely broke. We purchased the warranty (thank goodness).It took a week for someone to see if they could repair it. I have three children under the age of three, and not having a cushion that zips has caused the stuffing to break off.

I purchased the Juliam Sectional Couch In August 2022 and the cushions began failing within 2 years. The couch is used by one person, weighing under 120 lbs, therefore cushions should not be failing including the back cushions, within two years! Worry NO MORE, sent a technician to my home, two times, and DECLINED my claim. I had my prior couch for 16 years and waited until I could afford to buy a new couch, spent $3,000 and it has FAILED in less than 2 years. WORRY NO MORE is a HUGE WORRY and WASTE of $$. MACY'S is beyond DISAPPOINTING to allow their customers to WASTE MONEY on products that FAIL. ALSO, the actual tags are still on the couch, it's in pristine condition minus the slouching cushions. The failure of the couch is INEXCUSABLE.

I was trying to get insurance for my furniture through Macy's, and it was quite an experience. After two tries, I finally connected to a live person at the insurance company. I gave her my details, and she put me on hold for a long time. I heard some rings like I was being transferred, and then suddenly, I could hear kids in the background and even someone asking if anyone wanted to see the master bedroom—just chaos. I was yelling 'hello,' but no one answered.

NEVER purchase a mattress from Macy's. First, in the past, I purchased a mattress from Macy's because I was moving into a new place. I gave plenty of time for the delivery and scheduled it in advance of my move. The delivery date kept changing. BUT, they would never contact me to tell me it wasn't arriving. After waiting a month, I would find out the day before when I didn't receive a phone call with a delivery window and I called macy's myself. Rinse and repeat. Ultimately, I had to cancel my order and purchase a new mattress from a local company where I had to pay about twice as much. THEN, a mattress that I purchased for my parents, who are elderly, ended up fraying and coming completely apart after three years. I purchased the worry no more as well as the extended warranty.

A few years ago, I had a big issue with Macy's and had three defective mattresses in a row. I gave up on them and said I would never buy another bed from them, until I found myself in a wheelchair and I am unable to shop for a mattress. I gave them one more chance and bought one and I hoped and I prayed that it would be OK. Once again, I have a defective mattress that’s caving in on the side. I'm partially paralyzed and it’s incredibly difficult to get in and out of. I almost went flailing out of it this morning, trying to get up and it is outright dangerous to me. I don’t need to spend my nights in pain as my days are difficult enough.

I purchased a sectional from Macy's and was sold an insurance policy from WorryNoMore. I regret it deeply—DO NOT BUY THIS INSURANCE; it's a complete scam. We bought a 5-year plan, believing it would cover pet stains and rips. When my dog accidentally bled on the furniture, I filed a claim. They sent me a removal kit that didn’t work at all. When I called back for assistance, I was shocked to learn they had closed my claim. I had to resubmit with pictures, which I did, but it’s been over two weeks without any response.

Don’t get the WORRYNOMORE Warranty on furniture. I didn’t used the warranty during the five years, so I made a claim to get back my money. Here is the kicker: “The voucher may only be used toward the purchase of new WORRYNOMORE eligible furniture, mattresses, and/or area rugs. The voucher is not redeemable for cash and is not transferable. The voucher expires 90 days after the date of receipt. Excludes direct ship furniture and mattresses”. I was under the impression from the sales representative that I will get my money as cash and can do whatever I want with it.

They deny warranty for insufficient and erroneous reasons--you pay for the "worry no more" warranty and all claims are denied. They normally don't answer the phone and only work through text messaging so you can talk to an agent. I never heard back from them when I told them the reason they denied the claim was not accurate. When I call Macy's, they just send me back to "worry no more".

We ordered a modular sofa. First, there was some snafu whereby the warehouse didn't order it from the manufacturer but they held onto our money. Then, when "re-" purchased, they just dumped hundreds of pounds' worth of boxes at our doorstep and hightailed it out of there. What are you kidding me after spending thousands of dollars?

Purchased several sets of furnitures with worrynomore plan of $856. After 7 years, when voucher is due, I was told by Trish I’m past the 90 days window. I was shocked because this was never mentioned or indicated on the paperworks I received. I asked for a Supervisor but was on hold for several minutes w/o answer. I called again, and this time Elvis was on the other line. He was able to help me with the voucher of $349, way below the amount I purchased. He mentioned that he was not seeing at his end all the furnitures and plan that I purchased, though the salescheck number are the same. My business with Macy’s ends here. If there’s a class action lawsuit with this company, count me in.

Receiving their repair service was extremely difficult, and then, when you gave up, you realized that "Worry No More" is really worrying more. It's a scam to me. The casino combination. Luck or no luck. Was very disappointed.

We got a recliner sofa. Keep in mind that the Worry No More covers things when you have structure issues or mechanical or electrical issues regardless of what they say. We opened two claims within 3 years of purchase. Both was for a bad switch which controls the reclining feature. The first time it was within a year so it was quick. They replaced within 2 weeks. 2nd time the switch broke. Looks like it will be months before it will be fixed. The reason being these couches come from China and the older it is those models are phased out and Macy’s don’t carry them anymore and everything they have to order from China and even they may not have them and they have to find spare parts for old models.

I bought a furniture set from Macy's worth several thousand dollars and bought the warranty which I was told I could get back if I didn't use it. Upon calling Macy's and sitting on hold for 45 minutes, I was told I had to call "worry no more" directly. Once calling them, I get told I am beyond the date of requesting my certificate even though I never used it... but here's the catch. The "coordinators" as they call them might be able to overturn it but I have to call them directly on a different number. Upon calling the number during normal business hours per their recording, they are closed. So all I can say is don't buy this warranty! They will sell you on the fact that you can get it back but you don't. I'll be sure to join any class action lawsuits that come of this.

I had to call in an order for a 3 pc sofa set with a chaise due to the website not allowing me to choose which side the chaise was on. I called my closest store and ordered the set with a right facing chaise. Took 2 weeks for delivery and when it showed up it was a left facing chaise. Their customer service line would not help me and sent me back to the store. The rep I spoke to was not there and the manager informed me I would have to cancel the old order and re-order. He was going to try and get me the earliest new delivery date possible which was 4 days after they delivered the wrong couch.

I purchased the Worry No More. I was approved June 3rd for the voucher if I don't use the service in 5 years. I waited over 60 days and never got any voucher. I started calling and found out it was never processed properly. Now I have to wait for another 45 days again. In Macy's 5 years ago I was told I would be eligible for a 500 dollar voucher after 5 years. Now they say it's only 248 dollars the price I paid. Macy's in store sales representative misrepresented the program. And the fact that I received a email with the approval and they never even did the requirements to proceed is shabby business dealings with customers. I WOULD NEVER RECOMMEND THIS VOUCHER PROGRAM. Macy's is clearly nonprofessional when it comes to treatment for their customers.

I bought a sectional couch along with 2 power recliners from Macys with their "no questions asked" warranty that covered everything. My first claim was due to my puppy digging a whole in a couch cushion. You are allowed up to 3 dog damage claims. They denied it. Said it was fabric failure. Then both power recliners went out. They rejected that claim as well saying it was from normal wear and tear. I have one recliner that will not recline and the other is stuck in the recline position. This set is not even 3 years old. Total waste of money. I am surprised that Macys would associate themselves with a scam of a warranty company.

Worst experience every mis-step of the way. Purchased chaise, salesman took almost 2 hours to complete the sale. Said delivery would take 8 weeks. Kept getting run around, right hand doesn't know what left hand is doing. Nobody said same thing twice. They canceled my scheduled delivery date without telling me. Had to re-schedule it another week out. Total fiasco. Macy's Furniture has no defined process and procedures, so everyone is just flying by the seat of their pants. It was easier to buy my house than this couch! I will never go there again. If this couch is not perfect when it's finally delivered, I will be beyond livid.

Purchased full kitchen and dining room set - purchased insurance under the policy that any damage from an accident would be covered. Submitted and resubmitted with photos dates time and details denied.

I recommend not buying furniture from Macy’s. They are very expensive but made cheaply. I bought my reclining sofa about 7 years ago, with a warranty. Within a few months, the wood on both arm rests collapsed. It was cheap plywood. I called them and told them what happened and they said it wasn’t covered. My wife and I are average size, under 200lbs. It’s natural to push up on an arm rest when getting up. They said we were leaning on it too hard, therefore they couldn’t cover it. Such a scam. I highly recommend going to actual furniture stores over Macy’s.

MRS ** at pasadena California furniture section 2nd floor helped us a lot. We purchased 2 Hotel series queen size mattresses. She was very nice and professional and helped us to choose the right mattress. Also the MANAGER at that dept was very helpful to help us. Thank you **. You the best. ** Family Tujunga California 91042.

Purchased the 5 year warranty at Macy’s for my couch. Sales person did not tell me there is a 90 day window to get a refund. Found out after I called the company to get the refund and I already past the 90 day window. SCAM. The system should automatically detect who used it or not and mail the refund back or have received some sort of mail.

I bought a Canyon White King Bedroom set —- it took them 8 months to deliver and I just discovered the bed frame and dresser has termites during an inspection of my home for sale - the home had no termites. The set was in a guest room. Macy’s will do nothing because it is beyond warranty period —- just wrong. I was sold a bug infested bedroom set.

I purchased a plan from Macy's after buying furniture from them. Reported a claim and it's been almost 4 months and I never get an answer. A tech came to check on the sofa and said he could not do anything because it was leather and he couldn't fix it. I asked to speak to a supervisor several times and they never call back. Don't waste your money.

Denied twice over the "assumption" of pet damage, said it occurred over time. The first rep stated different. She said that the ultimate protection plan only covers urine marks and when I challenged her word she said it was too much damage. I asked her, "What is it, does it only cover urine damage or is it too much damage." I had a claim by the way of 4 chew marks by my pup on the corners. I asked to speak to someone in claims and said I had to email that. I asked to speak to a supervisor and was denied. I was told there is no supervisor that I can speak to. I called Macy's and was trying to see how I can speak to headquarters or someone helpful. They sell worry no more insurance as a third party and as nice as the rep was over the phone he knew nothing on that insurance they sell in their stores.

I ordered a high-end bed from Macy's that included White Glover delivery. The first time it was delivered, the bed was broken by the installer who, using a drill, broke the furniture. The second time, the bed was installed with the wrong parts. The feet that support the slats don't even reach the ground. Because they placed the mattress back on the bed, we were unaware there was an issue until we tried to use it. Macy's customer service response is that they will have a technician call us within 3 days. Still, we have yet to determine how long it will take to fix this or if we can have a replacement delivered in two weeks—no way to escalate the issue beyond customer service.

Purchased sofa and worry no more protection plan as the salesperson said it covers pet or other damage for 5 years. I filed a claim which was denied due to repetitive damage. Of course it takes repetitive scratching to cause damage so it's a catch 22. I'm so disappointed in Macy's. I wont buy furniture from them again.

At the time of the sale I was not given an exact delivery date. Since I ordered a sectional I was not surprised. It has been 4 weeks and I have heard nothing from Macy's about a delivery so I called. I was told today that it will be 3 more months before they even start building the sectional. The expected delivery is 6 months after purchase. I did not consider this sectional custom since it is the exact model on the floor and it comes in the choice of fabric and color I ordered. I realize now that I should have paid heed to all the reviews that say the, "furniture never comes". This is absurd. It also explains the cagey conversations between the salesperson and the person taking the order. Don't buy furniture at Macy's.

My mattress was under a ten year warranty. Macy's sends a guy out from a third party company called Tri State Furniture Service (who has a 1 star rating on Yelp), to lay a flexible wooden yardstick on my mattress to determine any sagging. They refused to let me submit my own photos using a level. I can only assume, that Macy's is having to replace far fewer mattresses with this method. My advice- DO NOT Purchase Warranty Protection with Macy's mattress department.

Purchased a leather sectional sofa from Macy’s and offered and encouraged to purchase the Worry No More warranty insurance. That company is a total SCAM! Try and put in a claim and I guarantee it will be denied. Call the company and after a long wait on hold “while they check on the claim” you get disconnected! Do not purchase the warranty from Worry No More unless you like to throw money away!

They published some photos of a very nice sofa with a misleading description, for a price of $174 plus taxes. I assumed it was the product and ordered it. I was going to send this sofa to another country with a shipper and I made a mistake when entering the address. I canceled the order immediately and reordered the product, in the end it turned out that this was a cover. They refused to refund me any of the order amounts.

Sofa got discoloration and sticky. Bought plan. Worry No More is a scam. Nothing is covered. Bad quality of leather. Customer service is like talking with a recording machine. No solutions. Worse experience ever. Sofa is also having dents.

I purchased thousands of dollars worth of furniture and thought that it would be a good idea to have the Worry No More Warranty. After all, I was told that if we don't use the warranty service, then we would get a full refund of the warranty price in the form of a voucher for furniture at Macy's. It's been 7 years and we never used the warranty service and it's been a nightmare trying to get the voucher. You could only request the voucher online, but the worrynomore.com site is never working right. I call and call and they said that they are having problems with the website and to keep trying. It's been a week already and multiple attempts per day are unsuccessful. Looks like they want you to give up so they don't have to give you the voucher.

I ordered gold hoop earrings as a holiday gift. As soon as the person put one of the earrings on the post broke off. They couldn’t replace because no longer had the item and wouldn’t issue a refund because it was past 30 days. Closed my account.

We went to Macy's in Barton Creek Square Mall for Black Friday. We had a sectional in mind that we had been wanting to purchase and were ready to buy it. We went through the whole process of opening a Macy's card, setting up a delivery date and walked out excited to get our new furniture in just 3 weeks. We confirmed this couch was in stock. Our delivery date was set to Dec. 6. On Dec 5 we cleared our living room, removing the current couch and armchair that occupied the space where the new sectional sofa would go. Halfway through Dec 6, my husband called Macy's to see if they had an ETA for the delivery. They informed him they had no such purchase on record. We had a reservation number, salescheck number and delivery date on what we thought was a sales receipt and they could not locate it. It turns out, the salesperson, Debbie, never finalized the sale!! And now the couch is on BACKORDER UNTIL MARCH!

I purchased the Worry No More Insurance which was sold to me stating that if it is not used, a full refund would be issued. This is NOT the case at all. They will only give you a 'credit ' towards a large furniture purchase. Total SCAM!!

We bought a sofa at Macy's furniture in Southglenn in Colorado. The guy selling the sofa indicated we could buy a $400 plan called Worrynomore for "TOTAL COVERAGE" in case of soilage, stains, anything that happened to the sofa. I bought it in a light color thinking this was real. We paid it, and now that we need to use it, they deny the claim saying the stains and ripped zippers are normal wear and tear. I do not understand how this is legal. The person at Macy's selling it knew it was a sham and fooled us. The insurance company, I am not so surprised as they are by nature in the business of not paying for claims. Horrible nightmare, do not purchase it if offered as you will not be able to use it.

Purchased a sectional couch at Macy's department store in Sacramento CA on 12/24/2020. We were encouraged to purchase the WorryNoMore ultimate 5-year protection plan from the Macy's employee since they claimed that it would cover any accidental damage especially pet damage. This warranty was an additional 500 dollars and was also sold to us on the fact that if we didn’t use it we would receive the money back at the end of 5 years. This warranty was sold to us on the belief that it would cover accidental pet damage.

Hey Fellow Consumers, heads up on Macy's Furniture and their WORRY NO MORE Warranty—don't fall for it! I want to share a cautionary experience to save you some trouble. Steer clear of their WORRY NO MORE Warranty. It might sound like a safety net, but let me tell you They promise to repair or replace if anything goes wrong with your furniture that's under the warranty guidelines, but in reality, it's NOT True.

I usually don't order online from Macy's but I did recently. I had to return an item and it will take 2-4 weeks to receive a refund. I could not return it to the store since the store is too far from where I live. This will be the last time I ever order from them. Nothing beats Amazon for online shopping and returns/credits.

Got my refund through automated bot. It was easier than talking to a customer service representative, which took me waiting for almost an hour and got hung up on.