Macy's Furniture Reviews

I have a disability and have had surgery and have more surgery coming up. I purchased a high end bed (Simmons Beautyrest Black) due to my spinal disability and orthopedic and neurological disabilities. The bed inspector came and determined it was a manufacture defect and put the bed under full warranty. It’s been eight months and about a dozen calls to Macy's. I’ve been told many times my check is in the mail. Every time I call I’m on the phone for over an hour with customer service and there’s never any information to provide me with other than the mistakes on their end are fixed and they will call back with an update.

Will never buy another piece of furniture from Macy's. I purchased a sofa from them in summer of 2024 with a Worry No More Protection Plan. After 6 months the internal structure of one of the recliners failed and was no longer supportive. Additionally there was some pet damage which the salesman told me would be covered only as a one time occurrence. After more than an hour of waiting time to get repair. They scheduled a technician to come out to do an evaluation within two weeks. The tech came out and made his evaluation and said that he would report his findings and that they would have to order parts. I didn't hear anything back from anyone and finally called Macy's Furniture the first of September and the customer service rep stated that the report was there but parts had not been ordered. He also reported that they would not repair the pet damage as salesman promised.

Getting ahold of customer service is a joke! We were told our warranty, worry no more, did not cover broken frames. We paid for the repair and found out they do cover. We have tried and tried to get ahold of someone in Macy's furniture and it's all automated bots. Automated idiots. Idiots without brains so you are not able to submit a claim.

Do NOT buy the "worry free guarantee " plan on any Macy's furniture.... It is not transferable if you decide you do not like the furniture and try to sell it and they will not give you your money back. You're stuck with the plan for 5 years until you haven't made a claim and can then finally go get it back and use it towards MORE uncomfortable furniture. Not to mention it takes forever as in 4 to 6 months to get anything with a different fabric in. Horrible experience with zero customer care!!!

Ordered a Cal King Serta mattress and box springs. Great deal! $900 for everything. Got call from Macy's and they wanted me to get mattress protection for 10 years, free mattress protectors during warranty period. Paid $125 for it. When mattress was delivered, wrong mattress protector was delivered. Said Split Cal King. Ordered another Cal King mattress protector. Today it arrived, same issue. Wrong size. Another Split Cal King. Then later this afternoon got a UPS delivery. It was another mattress protector, but, third time, wrong size. Sent us Split Cal King. Supposed to get another mattress protector next week and crossing our fingers it is a regular Cal King not a Split Cal King. I don't know what is up with these warehouse people and pulling the order and always pulling a Split Cal King and not regular Cal King.

Terrible. Ordered a couch with a chaise in July, couch arrived in September with no chaise. Macys apologized and Michele from customer service claimed she reordered the chaise which should arrive in 4 to 6 weeks. Well when I followed up 4 weeks later was told it was scheduled to arrive in late January. Had enough with the nonsense and in the process of returning our purchase and will go elsewhere.

Worry No More is a waste of time and money. They send a technician over just to cover themselves. He is basically there to deny your claim! He denied my claim saying that it was multiple occurrences done by my dog. Basically it was his word against mine.

I ordered a mattress from Macy’s and was extremely disappointed. The mattress was made very cheaply—the springs were visible and you could actually feel them when laying down. When I called to arrange a return, I was transferred overseas and the process was frustrating. On top of that, Macy’s deducted so many fees from my refund that I ended up losing a lot of money.

I purchased the WorryNoMore warranty service through Macy’s, and my experience with it has been very disappointing. I submitted a claim for two issues, and while a technician did come out and confirmed the problems, he said parts needed to be ordered and then left. After waiting more than a month with no updates, I tried following up but there was no repair information in the app, and the automated system only allowed me to file a new claim. There was no way to reach a live support person.

We bought the Kevier Leather sofa and loveseat set back in 2022. With "littles" visiting, the power footrest broke on the sofa and we filed a claim. They sent someone to do the inspection/assessment and within about a week, we received a notification saying the claim was rejected. I disputed the decision, and they promptly responded back with an updated disposition and 2 resolution offers to choose from. Up to this point, it was fairly smooth, annoying, but smooth. I had questions about the replacement option they offered, and the only recourse I had was to respond to their initial email with my questions. There were no responses for 2 weeks. Time was ticking, I then went on the Google hunt for contact information. I just need to speak with a human at this point.

This experience has been a nightmare and it’s still not over. DO NOT BUY ANY FURNITURE FROM MACY'S. On June 18 my mother and I went into the store looking for living room furniture. I hate when salespeople come up to me because they act like vultures. I’m more so let me look and I’ll look for a salesperson if I have questions or am ready to purchase. That didn’t stop Steve he kept coming up to my mother and I. Finally we found something we liked after looking for about 45 minutes. Then we found a book of patterns and looked through it and chose a nice pattern. We got Steve’s attention and he came right over. We showed him what we wanted and began the process. He said initially Macys would take a deposit but then when we got to the cash register he ran two different transactions for the entire price (over $5,000).

1st they said they wouldn’t charge until delivery set but, they did immediately. Not a big deal but it could matter to someone. Then they called morning of delivery to say they were not delivering the bed because “someone” messed up. She was very nonchalant about it too. The mgr at the warehouse was horrible. I explained how I used to do his job 2 decades ago and would never have a delivery scheduled I didn’t check at least a day before and a call at 7:30 the day of is just idgaf behavior. He did not. Was told to call CS myself to reschedule? Then they delivered the mattress one day. The adjustable frame two days later. When the driver told me he couldn’t put the king mat on the bed because that wasn’t in his paperwork? Then he agreed to “hook me up” and do it😂. Mighty generous. Took all manuals with them so I have no instructions. Thank God for Google.

I purchased a table and 6 chairs from Macy's furniture in 2020 with the worrynomore policy. I submitted a claim on 6/9 for stains and scratches on chairs and table. I received a confirmation that my claim was received. I called today 7/1 to inquire about my request. Rep tells me they sent me an email since there were questions regarding my claim. I never received the email so she said she’ll send me the email again. I said, "Why don't you ask me the questions on the call." She insisted that she had to send the email.

Bloomingdale’s and Macy’s use the same company and unfortunately, both rely on an incredibly unreliable third-party delivery service. On the scheduled delivery day, I received a call far outside the confirmed time frame saying they’d arrive in 5 minutes. I waited—but they never showed up. I even went outside to look for them. I called the delivery company multiple times and was completely ignored. Eventually, Macy’s told me the delivery team left because there was “nowhere to park a large truck.” That is absolutely false. I live in a massive luxury apartment complex with ample space for even the largest moving trucks. They filed a completely dishonest report, and no one even called to say they were leaving.

This is regarding a serious issue with the couch purchased from Macy's. Along with the purchase, we were pushed into buying the extended warranty by your sales agent, who assured us it would cover any and all issues for the next five years. We were never provided any detailed brochure or documentation outlining what was actually covered. Recently, the chaise section of the sofa started sagging significantly, making it uncomfortable and unusable. We raised a claim with WORRYNOMORE, which was arbitrarily rejected citing “loss of resiliency”—a vague clause they're hiding behind. It's unacceptable that a claim is denied based solely on a few pictures, without even bothering to inspect the furniture in person. Every other section of the sofa is perfectly fine—the issue is isolated to the chaise, which clearly indicates a defect.

Worst experience ever. DO NOT BUY FURNITURE FROM HERE. Purchased a sectional sofa w recliners. 1. Delivered 1 wrong piece. Had to call. 2. Motor died on recliner. Had to call. Technician was no show - no call, had to call. 3. Technician said he would put order in for replacement. Never did. Had to call. 4. Said they would get replacement, on day of delivery no show, I called only to find out sofa discontinued and nothing could be done. 5. Returned sofa, they only had order to pick up 5 of the 6 pieces so another call. 6. Called on status - 2 times. Waiting on full refund, which is coming in 5 different checks because I had 2 orders. Apparently it takes 3 business days to get information on my refund. Each call has been 20 mins to 1 hour.

I purchased an HD Super Duty mattress in January at Stoneridge Mall Macy's in Pleasanton, CA. The mattress was 50% off (the actual price was $3100). I paid with my Macy's card and was given a delivery date. The mattress was delivered on time, as promised. However, after sleeping a few nights, I noticed that the mattress springs make a very popping noise when I turn and toss in sleep.

We first purchased the Jollene leather sectional, which was defective. I spoke to Miguel in the customer service department and he was awful. So rude and unprofessional. He ended up just putting the phone down, waiting for me to hang up so that I would not be able to do the after call review. Then someone else picked up the phone and was speaking Spanish, which is my first language but I did not respond in Spanish as I wanted to see what he would say. He was yelling and called me "**" which translates to **. That is so disgusting.

I have purchased 2 leather couches from Macy's. Paid over $12,000. They have both collapsed on the recliner chair and the underneath black fabric has started to decompose. Contacted warranty company which is a second party from Macy's and denied claim. Said that it needed to be reported immediately. It was reported a month after damage occurred. Do not ever purchase any furniture from Macy's and especially furniture warranty!! Total rip off.

I advise not to purchase warranty for Macy's Furniture. The furniture for sale by this company is of poor quality, very expensive and after a few years is better to discharge it and purchase new products, from honest manufacturer, better material and workmanship. In case that the furniture was purchased with the warranty, and not used, after 5 years, Macy's will return the paid warranty amount. The payment will be delivered as a voucher, available for 90 days, to be used only to purchase furniture, rugs or a mattress at Macy's, for products made specific by Macy's company. The customer is hook up to spend more money in order to use the voucher, and purchase more of the same poor quality products. This ripped off method should stop and BBB to start investigate this business

Updated on 04/02/2025: ...posted "created for Macy's" furniture on its site. What a joke. Online - little paragraphs, virtually no complete information is given; they allow you to see perhaps 4 photos of the recliner we were looking to purchase; no warranty information (oh wait, you have to write Macy's to get the warranty coverage information. There is no complaint dept to contact according to customer service; there is an 888 number for furniture "assistance" that is useless... However, I did get someone (honest and helpful employee) a few days ago that actually told me who the manufacturer is so I could go to that website and see all the details of how well it is made and where is it made. (These manufacturers do not sell to the public, so no big deal). I called 3 times to "customer service' and all, but that one gentlemen, claimed that they have no information on products. Okay, so why is Macy's going out of business? I guess we know.

I ordered a custom couch from Macy's on September 2, 2024. The couch was to be delivered within 10 weeks. I followed up after twelve weeks and they did not know when parts of my couch would be delivered. There was no communication about the late status...no communication at all except for an email I received the day after I bought the couch. (So, they had my contact info.) I cancelled the order but I could not get my security deposit back because it was a "custom order". So basically, they take your money, make promises about delivery they don't keep, do not provide any communication about the status, and then provide no recourse when you actually want the product you purchased. You're out of luck!

Sad day for me. My bed started to sag, they promised me of it did that they would replace it. Now I’m fighting them to do that. How this started, they said they have to send out a 3rd party inspector to view the bed. They did and said I needed a new one and I would get a email after 3 months. I never received it. I go back in the store and Macy's is saying the bed was from normal wear and tear then they said I needed to get a new inspection because it’s been 3 months. My back is hurting. The inspector took measurements and said I needed a new mattress. Why would things change. Save the headache and shop somewhere else. It’s not worth it. Learn from my mistakes people. My bed was 5000 top-of-the-line Stearns and Foster, best of the best, super firm and it failed. Now Macy's is failing by stalling. Save your time and your money. Don’t shop here…

Warning.... I purchased a reclining sectional sofa from Macy's around 2023 at the Queens Blvd., Queens location. It have been over 3 months now I have been filing my claim with Macy's Worry No More warranty. I spoke with the sales agent at Macy's to confirm my warranty coverage. I experienced mechanical issues with the reclining mechanism and I filed my claim. I submitted video, photos and brief narrative of the issues. I have been denied my claim for mechanical issues and I have been ignored my claim over and over again. The agent at Macy's she confirmed that the coverage is part of the warranty and I have a real big issue with the warranty experience. I have issued with the BBB and with Macy's lawsuit. Seeking to start a class action federal lawsuit for those in the NY area in the Eastern District of New York. Please message me to herein to join suit.

DO NOT BUY FROM MACY's. We purchased a couch from Macy's furniture. One of the pieces was broken and the delivery person told me to keep it and someone would come out with a new one. I think he lied so he could just get out of there. I never received a call and ended up in Macy's phone system, which is without question the worst system of all time.

Please take this review seriously! I spent over $15,000 with the Macy's Furniture Department in 2023. A part of that purchase was two twin XL mattress. (Black Beauty Rest). The mattresses have a defect and a huge sink in the middle. Macy's dispatched an inspector to come out. This lady was ** decent and act as if she was terrified to be in the home of an ** customer. She was in a huge rush and didn't really inspect the mattresses. She ultimately denied the claim. This mattress has a 10 yr warranty and Macy's refused to honor it based solely on the inspector's inadequate findings.

Stay away!! I have never had a good experience with Macy's Furniture. For our recent purchase I was going to go elsewhere but thought I would give them another try. I should have not done that… It took about 3 months and on the day we were suppose to receive our couch, they never called so I call them and I was advised that the couch was completely damaged and I would not be receiving it as planned and I would need to wait another “couple months” for a new one which means another 3 months knowing them.

Do Not buy your furniture from Macy's! We purchased a couch from there last year, and the zipper from the chaise completely broke. We purchased the warranty (thank goodness).It took a week for someone to see if they could repair it. I have three children under the age of three, and not having a cushion that zips has caused the stuffing to break off.

I purchased the Juliam Sectional Couch In August 2022 and the cushions began failing within 2 years. The couch is used by one person, weighing under 120 lbs, therefore cushions should not be failing including the back cushions, within two years! Worry NO MORE, sent a technician to my home, two times, and DECLINED my claim. I had my prior couch for 16 years and waited until I could afford to buy a new couch, spent $3,000 and it has FAILED in less than 2 years. WORRY NO MORE is a HUGE WORRY and WASTE of $$. MACY'S is beyond DISAPPOINTING to allow their customers to WASTE MONEY on products that FAIL. ALSO, the actual tags are still on the couch, it's in pristine condition minus the slouching cushions. The failure of the couch is INEXCUSABLE.

I was trying to get insurance for my furniture through Macy's, and it was quite an experience. After two tries, I finally connected to a live person at the insurance company. I gave her my details, and she put me on hold for a long time. I heard some rings like I was being transferred, and then suddenly, I could hear kids in the background and even someone asking if anyone wanted to see the master bedroom—just chaos. I was yelling 'hello,' but no one answered.