Macy's Furniture Reviews

This warranty is a scam. Our leather sofa from Macy's has a button to put up the foot rest. Both of them stopped working. They ask you questions basically coaching you to talk your way out of any service eligibility. Mine broke more than 15 days ago so no service. I talked to the even more smug supervisor Louis. He just repeats a line of script.

My wife ordered two auto reclining couches from Macy's furniture in Paramus NJ. She almost bought the "worry no more protection plan" and then I came here and read the comments. One does not need to be a Mensa Scholar to figure out that would be a bad idea after reading these comments. One other thing is going to happen because of the kind folks posting their experiences here; that is when the couches arrive I will fully examine them and try out the automatic recliners and I will not be intimidated by delivery men telling me they need to go.

I purchased a couch at Macy's for around 2000 dollars. The salesman told us he suggests that we take out insurance so we do not have to worry about anything happening to the couch. He said it covers everything..stains..rips.. cushions..etc. So I purchased the insurance thinking if there is a problem at all will be okay. Well stains and a rip around the stitching of the couch were present and I called and somebody came out and denied this claim. My claim number is **. Sadly I went to find your site and there is so much information about the worry no more warranty how it is a scam. I feel somebody needs to review this and call me at **. The salesmen needs to explain correctly about the warranty, he was incorrect with the information he told us. Therefore I feel that this matter needs to be looked at and moving forward to take care of the issues with the couch.

I do not understand how Macy's can sell or stand behind this program as they do everything they cannot to pay it and then ignore your phone calls. When you finally get to a customer service representative (always at least 10 -15 people ahead of you and also on the supervisors line) they soothe you with words on how it will be rectified and a certain step will happen in the next 1-3 business days and call us back if it doesn't (which should be a flag immediately). So after weeks of this and no action they tell you you have no warranty and you have to provide proof of it from when you purchased it 5 to 6 years ago. Which no one has of course. Avoid at all costs.

Ordered a chaise from Macy's and delivery was scheduled. When the delivery team came, they made small effort to put the chaise inside, and basically said "nope, won't fit, please sign papers". We tried to get them to make more effort, and made suggestions such as fitting it backwards first or fitting it through an angle. We even removed the door for them. After a few more feeble attempts, they still said "nope, sign here". When the driver called the delivery representative to tell her the situation, I requested to talk to her. I told her how her team was not making full effort. She reported back she knew this team and they were very competent. I then asked her what the names were of the people on the team, and she didn't even know. I called her out on this and right away she hung up on me. At that point there was no one else to talk to about the delivery so the team left and of course our furniture was not delivered.

Worst customer service of Macy's insurance company, Worry No More. This is a scam and of course they find fine print to make your claim non-serviceable. Horrible company.

I went to Macy's Furniture in Middletown, NY to order a mattress and have it delivered in 8 days to my new apartment in Boston. The rep said that date is guaranteed and she takes my debit card and swipes 546 and the rest puts on my Macy's card (side note: I signed up for Macy's card getting a credit inquiry for me to get this deal). I get an email stating that she never had that date and it's 5 days after. I drive down to Middletown mall after she tells me to meet her, get there and she left for the day. I am fuming but keeping it together. I tell manager, who was nice, that I need to cancel this. She calls Macy's CS and says the story, but issue is they can't give money back for 7 days and only in form of gift card. Macy's manager says, "Once you get the card, call back and I will get it back on original debit card."

I fail to understand why a company like Macy's can run a business using contractors who show up whenever it suits them. Forget the window time frame that's given by Macy's, it means absolutely nothing. Yet Macy's customer service makes such a big deal about their Elite Service. It's non existent. We have encountered such standard of service for more 12 years in dealing with Macy's bedding delivery. They are forever late, abuse product when removing off the truck which causes the need for replacement. Our Beautyrest box spring was damaged. Their contractors put it down to poor quality merchandise made in China. It's sad that they are not aware that Beautyrest is actually manufactured in Waycross GA. The showroom does a great job selling and not sure why the rest of the service cannot be up to the same standard as the showroom. I have taken the time to write this review because I care and want to help make a difference as it seems Macy's Corporate doesn't seem to be aware there is such a major problem with deliveries. Thank you for listening and I hope I hear back from someone. Thank you very much.

Let me first say that my belief is that I feel cheated by Macy's. Like the old used car salesmen stories we've all heard. One expects integrity when dealing with a store of its reputation. Macy's sales rep verbally told me that their extended Premium furniture warranty covered any problem I would have for the next 7 years. I should not have trusted them and read the entire contract.

I purchased a Hotel Collection mattress from Macy's in January of 2013. It was the worst mistake of my life. This product was sold to me by Macy's salesperson as one of the best, but it is one of the lowest quality mattress I have ever purchased, $3000 down the drain. I called Macy's since apparently this junk product has 20 years warranty. They made appointment with an independent company that does a ridiculous test and determined it is only 1/2 inch vs. 1 1/2 inch without any weight or anything on top of the mattress.

Purchased a leather sectional in November 2010 with a $200 warranty, because we've had problems with premature wear on leather before. Salesperson specifically stated that any damage, including cracking would be covered. He even included a leather care kit free of charge. Of course when we reported the cracking sofa seats and filed a claim, we were told that this type of damage is "non-serviceable" and our claim was denied.

August we purchased an expensive power reclining leather couch and chair. We were told when we purchased it that it was on back order and we would not be able to get it until early to mid-September. We just bought a new home and this would be for our new family room (which has no other furniture) so although we were hesitant to wait that long, we thought it would be worth it and we'd be patient. Mid-September comes around and not having heard one peep from Macy's, we called only to hear an automation tell us "Your delivery date has changed". After waiting on hold for over 20 minutes to speak with a live person, we were then told that the date changed to October 31st! We asked if there was any way that we could expedite the order. We really thought waiting as long as we had already was long enough and we were told there was nothing we could do and there was still no guarantee we'd get the furniture the end of October!

We ordered a bed frame. It was broken. The next Saturday they failed to call 30 minutes in advance so I went to run errands then they called and said they were at my house. I rushed home, they brought the wrong part. They said they would deliver the right part on Thursday afternoon (we work during the week). I got a call on Wednesday (automated) that it would come in the morning.

We purchased a leather sofa from Macy's in 2012 and it got punctured. Uniters (WorryNoMore) replaced it for us. Good! At that time, our couch was also peeling and we were told it would be a great idea to purchase the "structural" coverage that would cover any cracking and peeling on our new sofa should it happen again. Well, sure enough, our sofa cracked and peeled within 18 months of purchase. We filed a claim and were denied on the basis of the fact that the warranty does not "cover seating area." Wow..... really? No one said a word about this and it is not listed as an exclusion on their website. The agent, in fact, suggested we buy the coverage since our first couch cracked and peeled in the seating area!

I purchased a very expensive king size bed from Macy's and in an effort to protect the purchase, we also added on the Worry No More. After about 3 years, the bed developed indentations around the lumbar areas on both sides. We called Macy's, and they sent out a person to evaluate the indentations to determine if the issue was a manufacturer's defect. The indentations need to be deeper than 1.5 inches to qualify. One of ours was over 2 inches. The person I spoke to at Macy's advised that we would need to have Worry No More come out and remove the 2 stains that were on the mattress, and that then Macy's would pick up the bed and either refund us what we paid for the bed, or exchange for a like mattress.

Similar to what others have written already, I purchased a couch from Macy's in South Coast Plaza in Costa Mesa, CA and was sold a $170 warranty for 5 years. On year 2, I had a small tear and called the service, opened a claim. After being on the phone for 30 min, the claim was denied - asked to speak with a supervisor, I was sent to voice mail which is never returned. I'm extremely furious!

I placed an in store order for a Italian leather sofa the July 4th weekend, 2014. And was told that it would take about 6 weeks for the manufacturer to deliver the sofa to Macy's. At which point I would receive an email telling me: (1) that Macy's had the sofa in their warehouse and (2) giving me a phone number to call to schedule a delivery date. I patiently waited the 6 weeks and nothing happened. So after a few more days, I called Macy's to inquire about my order. I called three times do this.

I paid for this Worry No More Protection Plan. It's the BIGGEST scam ever. They refuse to cover anything and come up with an excuse as why it's not covered. WORST experience. I literally should have thrown the money out the window and it would have gone to a better cause.

We bought a Macy's East Serena Firm King size mattress for ~ $2000 in February 2013 and, within 16 months, both of us started developing pain in our backs and necks. On contacting the store, we were asked to talk to the company directly since it was still under the warranty. We were able to schedule an "inspection" after 3 weeks since we first contacted the company. During these 3 weeks, we did not use the mattress because even a couple hours of lying done was aggravating our back pain. On the day of the inspection, "the inspector" comes along, took a few pictures, measured something and then called the Macy's customer service to give them his findings. It was no surprise that although he could visually see a depression, the thread that he used for measurement did not reveal any depression. So long story short, the customer service said NOTHING could be done! Now, this to me is how Macy's rip people off. I would NEVER recommend Macy's furniture to anybody because it just leaves you with a feeling of having been cheated!!! Their customer service is pathetic at its best!

The salesman (ladies) will tell you all sorts of BS from A-Z (i.e. I have that same thing in my house, very unlike). "We just sold 3 of those today," great but.... lied to me about the type of leather I came close to purchasing. Bull, 17% polyurethane, synthetic all way and selling it for the regular price. My credit isn't spic-n-span, but it sure as heck isn't rock bottom. Once the stake is final....... forget the girls at the counter, they could care less.

I purchased a Natuzzi white leather L shaped sofa at the Macy's home store in Las Vegas (spring mt rd). Not only did I receive an Italsofa but it was filthy with boot prints all over it. I refused the delivery and called the store so they re-delivered another one. It looks NOTHING like what the store model was. They are telling me Italsofa is Natuzzi and refused to send me another sofa. I was frustrated because I was not told this in the Macy store. So I kept the sofa thinking I was just not understanding. Well it peels and it's cracked all over. And guess what! Italsofa is NOT a Natuzzi sofa. It is NOT what I paid for. Now it's too late and I cannot get my refund or even better the actual sofa I wanted. COMPLETE SCAM!

I purchased a sectional sofa from Macy's. Less than 3 years the material came apart. I contacted Macy's to help with a resolution and they said "there is nothing that they can do about it". The company that Macy contracted with for the fabric is Jonathan Louis located in Gardena, CA. I contacted the fabric company, their comment was the same. The company couldn't do anything about it because the fabric was discontinued. I would never purchase anything from Macy's ever again. Poor customer service. I wouldn't give them any stars if that was an option!

I purchased a couch two years ago from Macy's. When I got a stain on the couch, that wouldn't come out with the care kit they gave me, I tried to contact 'worrynomore' to arrange to have the couch cleaned. I was never able to reach them. Now I have another stain that I need to get cleaned. Let's see if I can reach them this time and what the results are. From the postings here, it doesn't sound promising and it sounds as though the whole "worry no more" plan is a sham. I purchased a similar plan from another large retailer in the past. They stood behind their product and even took it back for a full refund when it started to fall apart over a year after I purchased it.

I had the first one replaced after 10 mos. because of craters and bumps in the mattress. They replaced it with the same kind and after a few weeks, it started the same thing. It has been since 2/28/14 and they inspected it once already and the crater was only 1 1/4 inches deep - not enough - has to be 11/2" so am waiting on 2nd inspection on the second mattress which is 8/12/14. I just want this out of here and replaced with a set I can sleep on with having to hold onto the sides to pull myself out of the crater every morning.

We got a stain on our couch which we only purchased because the saleswoman at Macy's insisted that they would come out everyday if we got stains. HA! We called within 10 days of the stain. They told us first we had to try the stain kit and they sent us one in the mail. We were having construction done in our home so didn't get a chance to call them back to tell them the stain remained until today. They told us that we were told that we needed to call back within 14 days of receiving the stain kit. NEVER was that said and that is NOWHERE in writing.

We order mattress and we were schedule for delivery for 25th of July. And we got called on 24th saying that we are schedule between 11:15 am - 1:15pm. But to make sure we get this on schedule, I called customer service on 24th to make sure driver called us 30 mins before he get home and also change primary number to mine number. On the delivery date I got called in this number from customer service from Macy's at 11:23 am. He said that driver is outside my house. I told him that I requested that driver to called me 30 min before he get home. I request him that I will be there in 20 mins. He told me he will ask driver and will call me back. He called me back and told me that driver can only wait 2 more minutes. I insist him that I requested that to make sure to call me 30 mins before. But he claimed that driver did called me twice and left voice mail. I keep telling them I didn't got any call. And I have phone with me all the time. I also tell him that I can get my phone record that I didn't got any call.

We bought a mattress from Macy's in 2012. It was supposed to be Backed by simmons for 20 years. The mattress is very lumpy and has several places with over 1.5 inch craters. I am disabled with a back injury and can't sleep on it. The store is telling me that it is not guaranteed because it was a show room model. WE WERE NEVER TOLD THIS AT TIME OF SALE AND NO SUCH POLICY WAS POSTED. WE HAD BEEN LOYAL MACY'S CUSTOMERS FOR YEARS BUT NOT ANYMORE.

We purchased an entire set of outdoor Madison patio furniture set from Macy's in late 2012. With sales tax it was close to $2,800. We primarily used the furniture only last spring through fall of 2013 as outdoor patio furniture and again only occasionally.

BORDEAUX DINING room sets at Macy's are of very LOW QUALITY with a SERVICE TO MATCH. 13 month after purchase, the chairs started to crack. These are stress cracks that are not caused by misuse. In fact this piece is more for show at our house and we rarely use it. Macy's refused to replace with a new chair because my warranty expired 1 month ago. This is a dining set that is supposed to last a lifetime!

Bought a high-end king bed and mattress. After 7 weeks, the delivery date was set for a Saturday. The driver called and told me he was 15 minutes away. After 1.5hrs, he showed up, unloaded the furniture and informed me that it could not be assembled because of missing hardware. After many calls to Macy's, they sent the hardware and the driver came to assemble the bed. He told me that there were missing pieces so he could not complete the job. I was upset and called Macy's. The representative was rude. Asked to speak to the supervisor and he was rude. Decided to have the furniture returned. Will never go back to Macy's again. There are many other superb stores to shop.

Because I stated that I didn't know exactly when the stitching began coming undone on my sofa, I was denied coverage. Apparently if the damage is more than 14 days old, they will not repair it. No matter what I said, they would no take back my original response (Because it could have been coming undone for two years. How am I supposed to know??). Louis is the supervisor I spoke with and he was hell-bent on not providing me with service. I have a call in to my salesman at Macy's. We shall see. BTW... None of the paperwork provided by Macy's states anything about 14 days.

Bought a WorryNoMore Premium Furniture warranty to cover accidents and structural defects to a couch we purchased. At the store, we were reassured that it covered damage from animals, etc. After a month, leather was damaged by cat scratches. Although "rips" are covered (they claim), scratches are not rips. And it is listed in a long litany of exclusions that were not disclosed at time of purchase. Basically, this is a defective warranty. I imagine that WorryNoMore will have an excuse for any possible claim. I would LOVE to see what percentage of their revenues are actually paid out as claims.

Toward the end of February 2014, we finally decided to purchase a new (large) Leather Sectional Couch, with recliners, a very expensive purchase $5-$6,000. When we placed the order, the sales person said, "This is their most popular model and the back order is now 3 months." We decided that we liked the sectional so much that we were willing to wait until the May 19th delivery date. One important part of the ordering process, we told the sales person that we wanted the "layout" of the sectional... EXACTLY as it was on the showroom floor, chaise portion on the right as you face it and recliners on the left.

Macy's has been nothing but a huge disappointment. I purchased two sets of furniture with them, hoping to get a blackout Friday deal (2013) for my new house. Right! There were problems right from the start and I should have returned both sets of the sofas, but if you only knew my patience. First, I waited 5 weeks for everything to arrive - reasonable for furniture order. However, five of six pieces were delivered defective, either through transportation or during their worker's assembly at my house.

These guys will try to get out of a claim anyway they can. Because I didn't report the claim within 10 days, they won't cover anything. Just one more way that Macy's can rip you off and fleece you, in my opinion. Don't bother buying this joke of a warranty.

We called Worrynomore to file a claim after noticing scratches on our dining room table which occurred after a celebratory birthday dinner. My girlfriend gave me a bracelet as a birthday present that I wore during the evening which caused the scratches which we did not notice until the following day. We had the table less than 6 months and it was our first occasion to entertain. After following up on our claim, we were told that the claim was denied because the scratches were caused during "several occurrences over a period of time." My fiance took pictures on the day of the event and so I appealed denial of the claim and submitted pictures of a shiny table in excellent condition showing that there were no scratches on the table before the day of the event believing that proof of the pictures would work in my favor.

The chairs to my dining room set have had problems from day one. The legs come unscrewed and unsafe to sit in. I have generally been able to tighten with no problem. Now one has actually broken/cracked near the top. Thinking "Worry no more" would surely take care of this I called. What a surprise I had. Obviously I did not read carefully enough. It covers if I puncture the fabric, spill wine on fabric, cut leg with knife but will not cover me for poor workmanship of the product. What a wasted $275. Actually more than this as I also purchased for bedroom furniture, living room furniture and patio furniture.

Our Beautyrest mattress was not more than 8 months old when it developed indentations. It took from Feb to last week, May 3rd to get TriState who inspects mattresses for Macy's to even make a visit. The gent who came to inspect told us the deflection in the mattress was "severe"... but now Beautyrest and Macy's refuse to stand behind the warranty!! Macy's wants a $400 restocking fee (it is illegal to resell mattresses but is this what Macy's is doing??) and their customer service rep Tony ** was ugly and unwilling to do a thing about the mattress. DO NOT BUY FURNITURE FROM MACY'S!!!!!! They have over $2000 of our money and are not abiding by the warranty... Any suggestions???? Very disappointing! We are cancelling our accounts.

Macy's doesn't honor or stand by the crap they sell. When my new furniture arrives (from a different store) I'm hauling this junk to Macy's and dumping it by their door. They have gone from up-scale to Wal-Marts level.

I bought a couch and two recliners 4 years ago and also like many others here bought the 7 year insurance plan. I had two problems with the couch - one the leather faded, the other is that the handle mechanism came off in my husband's hand. As I was concerned about recliners and salesperson suggested this plan, saying of course the mechanism was covered. However, two weeks after getting the plan we get the real coverage statement. I was concerned by the vague terms of "Reoccurring damage as a result of lifestyles" and "Acts of God", I mean give me a break, are these people serious - these exclusions are used to cover themselves from any liability.

I have been a loyal Macy customer for over 40 years. That has changed! About 18 months ago, I purchased a 3-piece sectional sofa and 2 large wool rugs. In addition, I purchased a WORRY NO MORE warranty. What a mistake!! The warranty money is suppose to be returned to the customer in the form of a voucher if you do not make a claim. Unfortunately, the sofa cushions broke down less than one year. I have no pets or children in the home and my husband and I are of normal weight. There is no excuse for the poor quality of this sofa after paying almost $5000.00! I submitted a claim in an effort to have the cushions replaced. The claim was denied, citing normal wear and later informed that even though I didn't actually use the warranty, a claim was made, therefore, the voucher amounting to the cost of the warranty is now going to be void due to a claim, even though the claim was denied. I waited for months for this furniture as many other people have experienced. Macy's does NOT stand by the products they sell and I am out $700.00 for a worthless warranty! Go anywhere but MACY'S!!

Why does it take a huge company like Macy's 2 months to get me a couch and dining room table??? Gone round and round with the sales associates and dept manager. Then we get emails and phone calls saying the delivery will be delayed, again and again and again. It is now harassment. Keep calling and tell us it's on its way. Then all the sudden we get a call from the delivery guys saying they are 30 minutes away. We are both working so we can't just drop everything at our job (I'm a FIREFIGHTER) to rush home to get our furniture in the house even though #1 we were told by the associate it was not coming that day ,#2 I cancelled it on the phone with their automated system and #3 they were suppose to deliver both a couch and a dinning set at the same time.

Worry no more is one of the worst customer service that I ever had to deal with. I called them twice since I had protection for my sofa but everything I told her she was keep on saying, "it's not covered" and she was extremely rude. I had to ask her what does it cover and she won't answer my question, so I had to ask to speak to supervisor so here she puts me on forever hold and I never got a chance to speak to supervisor. Very disappointed as I paid big $$$$ for this sofa. HORRIBLE SERVICE AND VERY RUDE STAFF.

On January 25th, Macy's delivered mattresses to my home. The Macy's truck was parked on the side of the black iron fence in which there was a slope level. The Macy's truck parked on this part of the property which caused the truck to be higher up than normal. The Macy's driver took a poor decision making of his surroundings in parking up higher elevation. Once the mattresses were delivered, the drivers drove off the property and pulling along three electrical cables and damaging my electrical panel. The incident was reported to Desiree ** and stated to me that I would be receiving a feed back within 72 hours. I never did received a call.

Bought a four thousand dollar leather sectional. Haven't had it 24 months and it is looking like a non-leather sofa in certain parts. Macy's sent a kid out to look at it. He said pet damage. I explained to him and Macy's I don't have a pet. It was later told to me that it was not covered. Learned yesterday they put in computer normal wear and tear. I just found this out yesterday by another Macy's customer service employee. I was told pet damage computer now says something totally different. Macy's policy is it should be covered because I have had it less than 24 months. I don't know what my next step is. I also purchased an extended worry no more warrant for $350. They also said they would not cover it.

Ordered 12/28/2013... The delivery was set for mid-Feb. We agreed on this date because we really liked the couch and it was within our budget, and we did not need it until the end of January. It is 2/23/2014, no couch and no signs of it being delivered any time soon. We have called multiple times and no couch. They keep saying that it is at the warehouse, but why have we not received it? We have our hands tied because other orders take about 2 weeks and we have waited this long, so we are waiting to see if this week it is delivered. Should have read the reviews before ordering.

Purchased Macybed Queen Grand Extra Firm. After 3-6 weeks the bed sinks approximately 2 inches. As a result my hip/lower back has been in severe pain. They replaced the mattress and within 3 weeks sinking, soft mattress again under my 145lb girth. They will not replace with another brand but continue to sell this. They are sending out #3. Customer service isn't helpful and you end up angry. I was a Macy's loyal customer. Now I'll never shop there again.

Horrible!! Cannot believe what I have been through this month with Macy's. The customer service is just horrible. Count not get a response or straight answer from anyone once they took my order for a sectional. The warehouse delivery date was supposed to be 1/12. Then while I'm waiting on the 12th to get a call to schedule delivery, I got an email, not a call just a standard email on 1/21 saying the warehouse date has been changed to 1/31!! I'm waiting to schedule delivery and NINE days later they tell me the warehouse arrival date has been changed to 19 days later than the original. Can't get a straight answer or even sympathy from anyone. Finally made a stink on their Facebook page and over a week later, I finally get a call and an apology AND am told the warehouse date is now Feb 6!!! I'll be lucky if the sectional that was promised to arrive to my house in mid-January now gets here early March. Cannot believe how horrible this situation has been and how terribly Macy's has handled it.

I have very bad back problems and I have my mattress for almost 9 years, spring air I got that in Macy's, never had problems. I started looking for a similar one, but spring air is no longer available. Well I went, and went and try all the mattresses at Macy's until I got the one medium firm. I was so happy, got the mattress delivered on time, very good service, until I tried the mattress that night. I was crying, the mattress didn't feel as the one in the store, returning it was gonna cost me restocking fee, delivery fee. I kept the stupid mattress in the spare room and I am still sleeping in the old one suffering with a lot of pains and aches and I am still paying the new mattress that I can't use. Hahahha, funny right.

Purchased matching sofa recliner Macy's Willowbrook Houston 12/12/13 with delivery 12/19. Rec’d Macy’s call later sofa would be del 12/19 but recliner damaged & another recliner would ship from their warehouse in Florida delivery 12/24. This recliner del 12/24 at 5:30 pm. We could only glance at it to see no tears as del. men in hurry. We had to cancel our Christmas Eve dinner with family. Husband 82 yrs old sat in recliner after Macy’s delivery left & he could not reach the elec. control which located right side on inside way under the cushion. This recliner's control at Macy's showroom was located above the cushion easy to reach.

Purchased Macy's couch and Worry no More program. Warranty program covers mechanical failure and is to replace parts. First as it was discovered, couch was not put together properly when delivered and when parts failed and needed to file a claim with Worry No More Macy's, technician came out looked at couch. A couple weeks later received voice message for cash settlement or store credit... Cash settlement did not cover warranty purchased. Worry No More Macy's claims that parts are not available, but was able to easily find parts on internet. THIS IS A SCAM TO GIVE YOU STORE CREDIT @ MACY'S AND NOT TO FIX ANYTHING!!!

Take the time to let everyone know on the bad treatment that has given me. The delivery of my couch, I did between 8:45 am and 10:45... they changed me without my authorization. Call from 2 pm on the day before and did nothing. Try to contact the shop tarme show room in Paramus where to buy the couch also did nothing. I opened an account for Macy's and now I'm going to closed and do not even when I'll be without a sofa... My advice is not to buy at Macy's. The service is terrible. Well what I went cheap expensive, I'd rather pay more and not be with these problems...

In October 2013 I went to Paramus, NJ to place an order on a sofa, bench, and 2 chairs. The salesman was totally unprofessional. My daughter did not understand the 15% restocking fee. Next day, I went back and I asked for a manager. The manager raised his voice to my daughter. I immediately cancelled the order. I believe it was an assistant manager. The manager came out tried to intimidate me, handed me his business card. "I can reassure you if you have a problem you can contact me," he said. Also the reason why is the restocking fee "a lot of our customers return".

We ordered a couch and double recliner in early October 2013. We were told it would take approximately 6 weeks. We received the furniture on November 10. We were kept informed through emails about the status of our delivery the entire time. Macy's sent emails and called us multiple times to make sure our delivery information was correct and that the charge went through correctly.

We purchased two of the Franco Leather Power Sofas and one Recliner three years ago. After having to replace one of the sofas within a few months because the wiring underneath became tangled in the gears and shorted out, and the recliner was replaced after a few more months because it was listing hopelessly to one side, we thought we were free and clear of defects. Well, maybe, maybe not. The Worry No More warranty covers manufacturers' defects but not ordinary wear and tear. We are an older couple, no kids.

I purchased a mattress the end of August 2013. I had been looking for months and months trying to find what I thought would be the best mattress for me. The one that I purchased from Macy's I had looked at least a dozen times before I bought it. It was so comfortable. When they came to deliver it, I pushed on it and then got on it and realized immediately this was not like the one in the store and would not work for me. It was way too hard. I told the delivery men and they said I had to keep it 60 days. I told them I could never sleep on that one day, let alone 60. Then he said it needed a break-in period to just give it a try and they left.

I will never buy furniture or large items that need to be delivered from your store again. I get a million phone calls leading up to a furniture delivery so when I am told each time I will get a call 30 minutes prior to a delivery, I expect to receive that call. Today, I did not receive a call 30 minutes prior, but I received a call as the delivery driver was at my door. Well, I wasn't home - I was about 20 minutes away, where I expected to leave as soon as I got the call so I could meet the delivery people. No such luck as the driver thinks that it is his right to leave and not wait that promised 30 minutes. So I won't be getting my furniture today - thanks for NOTHING Macy’s - you are officially the worst company in America! DO NOT BUY FURNITURE FROM MACY’S!!! Worst delivery service EVER!!!!

I purchased a leather couch and love seat, which were fairly expensive, in 2008 and thought that I was buying quality all leather furniture thinking that Macy's was a quality retailer. I also purchased the -worry- no more 7 year protection plan. This fall I had a puncture in my couch and had a very difficult time trying to get someone to inspect the damage and repair it as covered under the protection plan. I finally got a rep to come to the house and he told me that it was covered. Also the leather... which turned out to be a leather thin film coating over a backing was separating from the backing around the puncture... definitely not the quality I thought I was purchasing. I never received a letter from Macy's so after 3 weeks I called and was told a letter had been sent via e-mail... which I never got... and that the damage was not covered. This has already been too much work and makes me wonder whether Macy's is a quality company or they just don't care about the customer.

Just following up on my previous review. Delivery on October 1 went well. I got a brand new Foster and Stearns mattress and boxspring from Macy's. Delivery men took their time, were very polite and let me examine both products before I signed for them. Macy's also gave me VIP treatment and sent me a $50.00 dollar gift card for all the inconvenience I suffered. As this was the third attempt to deliver the correct product, I would say it was third time lucky. I am very happy with my new mattress and boxspring. Thank you.

Recently ordered the above set from Macys.com and both items were delivered on time. After the delivery men left, I noticed a rip in the seam of the mattress. Called immediately and ordered another new mattress. Macy's delivered another mattress and took away the first one. The delivery men nearly ran out of my house before I could check the mattress. Upon inspection, the mattress was used, was the wrong height and had a chemical smell coming from it and was wrapped in dirty plastic wrapping. I had a severe allergic reaction to the smell and as I also suffer from asthma, I could not sleep on it. I also had my neighbor and husband check the mattress and they agreed it was used.

I went to Macy's furniture dept in Staten Island, looking for a leather couch. I found a most comfortable sectional, a Duncan. It was so comfortable. I bought it and set up for a delivery. Delivery was on September 17. The couch I received was not the same couch I saw in the store. It was very hard and uncomfortable. I called customer service. They said it was new, it had to break in. Then came the smell, a chemical smell, that was causing me to have respiratory distress. Three days after delivery, I called customer service and requested them to have the couch removed from my house. I told them about respiratory problems. They said they would pick it up on Sept. 25. They also told me there would be a 15% restocking fee. I was never informed about a restocking fee. That means I would have to pay them 350 dollars, and I get nothing. I believe there is a law in NY that states you have to be told about restocking fee before you purchase. Has anyone started a class action suit against Macy's? This is outrageous. How have they gotten away with this? I could vaguely understand a stock amount for restocking, but not 15% of the amount you spent. I received defective furniture. They should be paying me.

I recently purchased two leather chairs from Macy. I searched high and low for the right chairs and found these. I sat in the chair in the store and had my husband come sit in it as well, because I had read the return policy and I knew it was expensive to return the furniture. Here's there policy as listed on their website:

I ordered a media center and Sofa in May 2013. I was contacted in June 2013 that it will be delayed until September 2013. I was contacted in August 2013 that it will be delayed until November. I have contacted them each time with the time in August their customer service rep stating that they will send a partial shipment (Sofa and Media Console, no book ends) on September 7th. Delivery just had Sofa so I rejected it. Customer Service can just "yes" you and their supervisors have no power at all. The larger issue is they had my money $2000 since May without delivery and they continue to show my products on the web.

I will never again order a delivery from Macy's. I ordered a mattress set to be delivered. First of all, their earliest delivery date was for three weeks from my purchase. I should have known then that I was going to have issues. So I spent three weeks sleeping on the floor. Then on the day of the delivery I sat around my house waiting for them to show up. I got a call 15 minutes into my 2 hour window saying they left and were unable to deliver. I called back immediately, but they said there was nothing I could do until the furniture was checked back into the warehouse, and that somebody would call me that night to reschedule delivery.

I ordered living room and dining table sets from Macy's on 29 July 2013. Macy's promised to deliver them no later than end of August 2013. We waited until the end of August, and when we contacted them they told us the furniture will be delivered some time in October. I called their customer service and I asked them to confirm a new delivery date, and they said they can not. What do I do? Any advice.

I ordered a set of three Grandview bookcases and a single Grandview bookcase on March 13, 2013. The delivery of these items has been delayed many times. I just learned that my bookcases won't be delivered until October. Though every Macy's customer service representative has been very apologetic and professional, I am not confident the bookcases will be delivered in October. I have been a Macy's customer forever and most of my living room furniture is from Macy's, but this seems odd to me. Is anyone else having this problem? Should I cancel my order and go to another company?

My wife and I went today to Macy's to purchase a new king bed and mattress. We experienced the WORST salesmen that we have ever encountered. Mike and John were their names. We started with a wonderful mattress saleswoman who helped extremely well. We were all set to purchase the top line Sealy king mattress. We loved it. She then assisted us with a king bed online at Macys.com. We were all set to purchase everything. Over a $3,000.00 sale. We were very excited.

I went to Macy's to buy a mattress. I paid the money and asked for a delivery. As a single working guy who can't be home except after 5 pm, I asked for a delivery on a weekend. The closest weekend was after two weeks. I was fine as far as I can get my mattress. The agreement was to call me one day before they deliver to give me a 2 hour window. When the call came, I was informed that the mattress will arrive Sunday at 7:00 AM! I called Macy's customer service to explain to them that I was expecting them to come that early as I am working a night shift and I'll be done by 8 AM. So I asked to reschedule the time window, which they refused. I asked them to keep at the same window but to deliver it at 8 and they said they'll try but "no promises".

I ordered a bedroom set from Macy's Boca Raton, Florida. It came in early and the delivery guys were very professional. I loved them so much I went and bought a new living room set from them. The delivery had been delayed 2 times as it does come in in a container but because my sectional was here and not my tables they broke up the sales order and delivered my sofa. Today 2 months later I received a phone call that my tables can be delivered Thursday... I know this is a site about all that is bad but I wanted you to know that we investigated and previously bought furniture that fell apart the first year paying thousands... This is our 3rd living room set and our most comfortable yet. I will only buy now from Macy's... may have to wait a little longer but at least I know what I am buying...

I am currently in the midst of updating and refurbishing my home. It has been a long and arduous task but it has also been very rewarding, I have learned a lot that even I didn't know about home improvement and finally, it is almost over. One of the final steps in this process is replacing my old, worn out, broken down, sad, awful furniture. I was greatly looking forward to this as in my entire adult life I have never purchased brand new furniture. I was very excited. I decided to go to Macy's on McKnight road and actually go sit on it and test it out as opposed to just ordering blindly online. When we arrived at the store we were greeted by Mike who seemed happy to see us. I was a salesman for a long, long time. I know what to look for in a good salesman and quite frankly I have come to expect a certain level of service when making a purchase, especially if that particular salesman makes a commission.

I ordered a box spring and mattress through Macy's the end of June and because there was no day where I could know the delivery time more than 24 hours in advance (or a weekend day), I had to choose today (July 12). The only time available was 11:30 AM to 1:30 PM. Because my wife is not able to take time off work easily I had to use Paid Time Off to come home halfway through the day and wait the bed to be delivered. At 2 o'clock I had not heard from the delivery person about the bed and my wife was able to call customer service. After waiting on the phone for 20 minutes the customer service representative (Christina) told my wife that the box spring and mattress had not been delivered to the warehouse as of the previous night and thus was not on the list to be delivered today. So after learning that the order would not be delivered today my wife asks the customer representative to call me (the primary number on the order) so that we can schedule another time to deliver. My wife was told I would be called within a couple hours.

The call center for Macy's furniture is horrible. The wait time is always an hour plus. They have a hard time sorting prices. For this purchase, the mailed flier, online and phone prices were all different which ended up requiring that we place the order more than once to get the correct price. They delivered the furniture on the wrong day. They refused to let me add the warranty when I called back within days after purchase. It is hard to get through on the phone line so you have to have the time to wait. There were several times I ended up hanging up to attend to something else.

We ordered a $2,700 table and chairs for our home. We had to wait over six weeks for the order to arrive. When the delivery was made, the order was wrong. The delivery guys were very nice and called immediately to report the issue. The customer service lady was so rude to him and my wife. She had the personality of an angry dog! We have now been waiting for Macy's to make the order right. The store manager in the Clearwater location, Tina **, has been no help at all. Our salesperson is nice but can do nothing to help. Will NEVER buy from Macy's again!!!

I ordered a dining set from the Macy's furniture store on Staten Island on April 6, 2013 and was given an estimated date of June 6th for delivery. On May 11th, I received an email saying that my furniture would not be available until July 17th. I called Macy's customer service and was told that all their furniture is shipped from overseas and that they had a problem shipping it out. Macy’s issue with the vendor should be seamless to the customer. I should not have to hear about how there are problems with getting the furniture from the vendor. I thought Macy’s was reputable. This is not what I expected of them.

I'm very unsatisfied with the Worrynomore plan purchase from Macy's. My furniture got some food stains, heat marks and some scratches from moving. I called Worrynomore, spoke with Oscar and he said that it's not covered by warranties because it was while I was moving and I said, "How about the food stains and the heat marks?" His reply was that he already made the complaint for the moving which is not covered. I asked for a manager, waited on the phone and in a few seconds was a dead tone. No one answered. I'm very disappointed at Macy's for choosing a company like this one. I'm an unsatisfied customer not shopping with you guys anymore.

Don't do it! Don't buy the "Worry no more" warranty... I recommend that you take note of the furniture manufacturer warranty and buy from a manufacturer that provides a decent warranty. You will find dealing with 'Worry no more" to be a total horror show! I'm in MA, ordered a sofa and love seat from Macy's furniture and bought the "worry no more" 7-year bells and whistles plan since it was sold as a full coverage plan. It should be called Worry, not worry-no more because if you purchase the service, that is what you will end up doing. They have no concept of service! They are unprofessional! They lie and they waste your time! Don't waste your money or your time with Worry... And Shame on Macy's management for linking with "Worry no More" and allowing 'Worry' to use the Macy's name to pedal such inferior warranty service. Why I say Worry sucks?

I shopped for six months for the right comfortable recliner for my back problem. I ordered a green Almafi recliner at Macy's over the phone. When the chair arrived, the leather felt more like plastic, not the nice soft leather I had looked at in three different Macy's. The chair had a different internal mechanism inside the foot and back when reclining. It was not comfortable at all. The upholstery was not stuffed completely. I let them deliver it, then took a good look and sat in the chair. I was not happy at all with the chair.

I paid $200 for a 7-year warranty. Warranty expressly covers ballpoint ink. Five years later, our three-year-old decides to scribble on the couch using ballpoint pen. I followed the terms of the warranty to the letter in immediately contacting the company and staying home one morning so they could send a representative over to take photographs of the stains. Subsequently, I received an email that our claim was denied because the warranty does not cover general soiling.

My husband and I purchased living room and dining room sofas last year for our new home. Highly recommended by the sales associate, Carmen at Dadeland Macy's Home Store. We purchased the Worry No More protection for everything. Two months ago, we placed a laundry basket on our seldom used dining room table. Scratches were visible after removing the basket. I called Worry No More and placed a claim. After waiting two weeks and a no show appointment, the local representative came over and said they'd replace top of table or just replace whole table.

I ordered a Serta iSeries from Macy's, Hwy 35. The mattress was delivered and was poorly constructed and the mattress was sent back. I ordered another mattress set (Beautyrest Black Tara) in March 2013. The mattress set was delivered damaged; the box spring's edges were rubbed as if used. The mattress had a big sink hole; the shipping receipt had "cond code 2" scratched out and 3 was written. In addition, on the shipping receipt, it had "Return." Also, the mattress was supposed to have been made to order, but had a date of 20 Feb. 2013 - old, used mattress.

I purchased a bunch of furniture from Macy's Fort Lauderdale Furniture Store in March 2009. The salesman and the store manager really pushed their "WorryNoMore" protection plan, and claimed that it would cover virtually any problems you ever encountered with the furniture for 7 years, after which time you could get a full refund of the cost of the warranty if a claim had not been filed. Warranty was $278 on top of the $4000 cost of the furniture.

My four-year-old leather sofa looks awful! The cushions are bumpy and unsightly. The Worry no More Protection Plan is a waste of money. Cushions aren't covered even though they are falling apart. Needless to say, I will never purchase furniture from Macy's. There are too many other options with much better customer service.

I bought a couch from Macy's. After the expected 12 weeks for order, there was a 2-week delay. 14 weeks later, I get to pick a date for delivery. Five days before delivery, I got a call saying the delivery was put on hold. Three days before, I got a call saying they would call the day before delivery with a time slot. I never heard from them again. I called on the day of the expected delivery and they said they had arrived at my empty house and left. I called customer service that day to see if I could reschedule, but they couldn't give me a date until the furniture arrived back in the warehouse. When it did arrive again, the next delivery date is over a week away. I called customer service to see if they could get me a closer date since it was their mistake to not give me a time window, and they told me the warehouse handles that and I would have to deal with the time they gave me over their automated system. I can't even talk to a real person about it. Please save yourself 3 months and the hassle and buy your furniture from someone other than Macy's.

We bought a Natuzzi leather sofa from Macy's in 2009. Two years later, all the webbing straps under the sofa that holds the foam broke. The foam was breaking down and the wood frame between the cushions that held the foam was sticking out between the cushions. Ouch! We took the extended warranty Macy's offered from "Worry No More." Well, you'd better worry a lot more because the extended warranty only covers accidental stains and spills, which we were only informed about when we went to use the warranty. We even called Natuzzi to see if they would stand by their product and at least repair it for us, but they wouldn't. Two year's good life on a Natuzzi leather sofa for $1,400. Shame on you, Natuzzi! Shame on you, Macy's, for not being a reputable company!

This furniture delivery company is unreliable. They were supposed to arrive at my building between 10:45am and 12:45pm. I am still waiting at 2pm and after calling and waiting 30 minutes on hold, I am told they had a problem and won't make it for another hour. After having to take off work to deal with this, I find it easier to just cancel my order all together. Huge disappointment in service here.

We purchased a leather sectional theatre style seating set that was delivered 10 days ago. Both my husband and I noticed an overwhelming chemical smell coming from the furniture. I tried cleaning it, buying an air purifier and leaving the windows open, all in the hopes that the smell would dissipate. I still can't be in the room without getting asthma-like symptoms that last for several hours after I leave the room. After doing some online research, I found we are not the only ones having this problem. Both this website and Consumer Reports have numerous complaints from people that have purchased leather furniture made in China. Great Britain has actually banned it.

I bought a $1,000 low profile curved headboard bed frame from Macy's and paid good $115 for their Worry-No-More protection plan. Four years later, I called to file a claim for the first time to resurface some dig and scratches. The technicians they sent out never showed up at their promised time and never called to reschedule. This has never been resolved even until three years later. I still never received the service they claimed they would provide. Now the policy has expired and they just flat out refused any more service. So basically, do not buy furniture from Macy's and do not bother paying for what they claimed "Worry-No-More protection plan! You should worry all the time if you buy any furniture from Macy's. I am waiting for a class action to sue Macy's!

I bought a 7-year "Worry No More" warranty from Macy's in Boca Raton, FL to cover an expensive couch. After 5 years, a small gathering of friends caused two small holes in one of the cushions. These were caused by a pen in one person’s back pocket, and a girl with a sequined coat rubbing up against the side of the cushion. I reported this immediately and a technician came out and examined the holes. They said they were an obvious accident and promptly reported so the warranty company would cover them. Hearing nothing from them for over two weeks, I called the company with my claim number. This call resulted in the warranty company saying the couch had some wear, and therefore the holes would not be fixed.

First of all, I just wanted to notify all who are receiving delivery from Macy’s furniture to not let these deliverymen enter your homes without checking their valid identification issued by your state. Most of these guys are illegal immigrants who have not gone through a background check and have been just hired on the spot to work as slaves for less than minimum wage. I’ve heard stories of home burglaries, robberies and even murders the day after Macy’s furniture has been delivered to consumers’ homes. I myself have been a victim of theft while these guys were in my home. And also look out for used and refurbished items being delivered to you, which you thought you bought new. Macy’s loves to recycle their old furniture to save money by fooling consumers thinking it’s new. But it’s so easy to tell, so inspect your merchandise correctly; otherwise, you will be sitting on a couch who someone probably had sex on previously and didn’t like it so returned it.

As a loyal Macy's customer, I decided to make my first furniture purchase for a dining room set for my daughter’s upcoming first birthday. To make a long story short, we found a beautiful set; it cost us around $3,000. I was promised a few weeks before her birthday and was received a month and a half after her birthday. I made so many phone calls and cried on the phone to so many people - no one cared, not even long enough to hear me out. We also purchased the "Worry No More" warranty which was sold to us by the sales person as the best warranty around; someone will come to your house and always take care of any problems you may have. This is the biggest lie ever!

We ordered our beautiful Martino Leather Apartment Sofa and Chaise online from Macy's after seeing and sitting on a neighbor's similar leather sofa (Milano) and loving it. It arrived within 2 weeks. It was beautiful and comfortable; however, it had overpowering chemical (formaldehyde?) fumes that did not dissipate over the next few days. My husband and I have been literally sick as dogs from these horrible chemical fumes with headaches, breathing problems and eye irritation. I called Macy's wonderful customer service and after being kept on the line for over 2 hours (lots of unnecessary being put on hold over and over again), I was told that I could return it but would have to pay a 15% restocking fee and it would be another two weeks before they could pick it up! We have to keep all the windows open to breathe. What a total scam. I have always been a loyal Macy's shopper but will be cutting up my card after this. Shame on you, Macy's.

My wife and I purchased a $4100 power sectional from Macy's in Chesterfield, MO. We purchased the warranty as a precaution. Well, after about 6 months, the foam at the back of the sofa was beginning to sag and we called and asked to have someone come out and take a look. After making several phone calls to Macy’s Customer Service and The Worry No More Warranty (neither company wanted to honor their warranty), finally a repair guy came out and stuck the back of the sofa with some very cheap looking foam cushion that made the sofa looked odd - too much cheap cushion and it stuck out too much. This repair lasted only a few weeks. Another guy came out and said he was going to replace a part of the sofa. Weeks went by and no calls, so I called them and the Worry No More Warranty folks of course said, "It's not covered." I will never buy furniture or a warranty from Macy's ever!

In 2010, our new sectional was delivered. I had never paid as much for a sofa. The sectional, along with one additional cover for each piece, was over $6,000. It was delivered in March or April of 2010. I called them in 2011 to complain that the frame was sinking. They sent someone to look at the sofa and for some reason he thought new pillows and cushions would do the job. They did not. The sofa sags badly and everyone who sits on the sofa has the same complaint. It is so low now, it is difficult to get out of. I have placed blankets, pillows and now books under the cushions.

My husband and I were sleeping so bad on the mattress we had to buy a new one. We asked you to have a refund because the mattress is deformed. The technician took a picture and one of your staff called us and told us because the mattress was not on the bed, he cannot do anything. Please, can you look at the picture the technician took and see how bad the mattress was? We stay in Florida 4 months per year. We didn't use the mattress everyday.

On November 29, 2012 at Macy's Mission Valley Home store in San Diego, California, I had my credit card out to buy a recliner. I was told that $25 would be added if I picked the recliner up at their store. The only other option I had was to pay $65 for delivery. Shady sales practice.

I ordered a sofa and recliner on 15 September 2012, I received my sofa (which l love) 4 weeks later. After that, I have called every other day checking on my recliner. I have been given 10 different dates for delivery. Finally, someone who was actually honest told me it had been back-ordered from the get-go. No one ever told me it was a back-order. I had to pay a deposit of $122.00 for this recliner with a promise that it would be here before Halloween - only to find out now that it isn't going to be here until mid-December.

I purchased a $4,300 leather sectional in 2009 with the worry-no-more warranty from Macy's. I did not want to purchase the worry-no-more but the sales rep told us they'll cover any accident. I have small children so I went ahead and purchased the $278 worry-no-more warranty. Today, I called them regarding the leather scratches and they said they don't cover them. Worry-no-more makes me really worry because now the scratches will get bigger. Also upon delivery, there are a few creases on headrest due to plastic wrap. Delivery guy told us it will go away in time. But it has been four years and the creases are still here. Bad product and service. I will never shop there again. I was misled from the sales rep to the worry-no-more rep and down to the delivery guy.

The couch was delivered on November 8. This is the worst piece of furniture that my wife and I have ever purchased. We have never even considered returning furniture and within minutes of this couch arriving in our house, we could not get to the phone quick enough for Macy's to take back their junk. I really expected an excellent product from Macy's, but all we will end up with is a 15% restocking and no couch. The one delivered to our house was nothing like the one in the store except that it has the dimensions that we ordered. The same night it was delivered, my wife went back to the store and confirmed by testing the store couch and confirmed that it felt completely and utterly different from the one in our living room.

I bought a queen set of mattresses and was told I could exchange/return them if they did not work out. They were delivered on Wednesday. I slept on them one night with poor results. My back hurts all of the next day and it had been a restless sleep. I called the salesperson as she had directed and went in to discuss a different type of mattress. The exchange was made and the other mattresses delivered two days later at which time the other mattresses were picked up. On my charge account, I was charged a $142 restocking fee when I was told by the guy who delivered the mattresses that they do not go back to the store but are sent back to the company. Macy's basically charged $142.00 for nothing and ripped me off. How do they get away with that?

I ordered a "special order" sofa and recliner on 9/25/12. I received the sofa on 10/25/12. I am still waiting for the recliner. I call every single day to see when it will be delivered, and they tell me they have to email the warehouse for an update, that there's no specific date for it yet. This is ridiculous. My husband had a similar issue with them over 9 yrs ago. We thought we'd give them the benefit of the doubt in hopes their policies and issues were resolved - they are not! These people are the worst. Don't order furniture from them!

I purchased a dinette set from Macy's. The tabletop was damaged, and I had to return the table twice before I received one that was okay. Then I have had to return the chairs to the table four times, each time finding something wrong with them. The last chair when received, I sat in the chair and it is wobbly. I have been having a problem ever since I purchased the set the first time, which was April 1, 2012. I didn't receive that set until July 2012, and ever since then, I haven't had one satisfied result from all of the exchanges and I am quite angry. This set was very expensive.

Worry No More warranty is a total scam! I bought a leather sofa in January 2009 and just called a claim in when my 3 year old granddaughter damaged a cushion. I'm not sure how it happened but the leather is faded. Upon inspection, I found some seams coming unraveled. I was denied because they say the warranty only covers "accidents" and since I didn't know exactly how the leather damage occurred, they wouldn't cover it. Infuriating! Shame on you Macy's for promoting this product.

I bought a $2300 leather sectional from the White Marsh, Maryland Macy's Store on 9/03/12. Upon delivery, only one of the pieces was correct, mistaken loading of the truck at the warehouse, I was told. So, they delivered 1/2 of our sectional and loaded the wrong piece back onto their truck. I called Customer Service while the delivery men were at my house to schedule the delivery of the rest of the sectional. I was told I could not schedule the redelivery until the wrong piece was returned to the warehouse. Fine. I called the following Monday and scheduled a seconnd delivery. The rest of the sectional was delivered but, (yes there's always a but) it was not assembled to the piece already there. In other words, when you sit on my brand new expensive sectional, it separates.

I purchased a high-end leather sectional and the leather is wearing out after only 18 months! I also bought the 7-year warranty but claim was denied saying that it's the "normal wear and tear". Give me a break, 18 months? What a terrible quality and warranty scam!

On June 27, 2012, I purchased a King set which was the wrong type. On July 7, 2012, I purchased another King set. On July 30, 2012, a new set could not be delivered because the Nu-Flex bed was not available. Order was rescheduled. On Aug.1, 2012, they did not deliver the set. They called me about 9:00 am to tell me they had the wrong order. They rescheduled for Aug. 6, 2012 and the same thing happened again. They rescheduled for Aug. 18, 2012. At the last minute, they could not deliver because the item was not ordered. They said it was the wrong size. On Aug. 25, 2012, they called at 9:30 am and said they were 10 minutes away. At 10:30, I called customer service to find out what happened and the person hung up on me while I was explaining my frustration and disappointment with Macy's. I called back and spoke with another person in customer service and then spoke to a supervisor and stayed on the phone with them up until 12:30 pm. Nothing was delivered and nothing was offered to resolve the problem other than waiting until Tuesday and another promise for another delivery date.

I bought the Worry No More warranty for our $3,500 Macy's Sectional and Ottoman. I filed a claim for the sectional after our kids had juice party on our furniture and our cats were left to play, peed on them on a day they were left with our babysitter. In addition, they had stuck a fork on the Ottoman puncturing 2 holes on the top surface. Worry No More sent a specialist over. I was under the impression that they would service our sectional and figure out a treatment for the Ottoman. Boy, was I wrong!

I purchased the iComfort adjustable base and mattress on 6/30/12. I was supposed to take delivery on 7/17/12 but when the delivery truck got there, they only had the adjustable base, no mattress. I spent over an hour trying to get this straight with customer (dis)service and was told the mattress would be delivered the following day. When I asked why they were being shipped separately, I was told that since I had changed my address, it caused the order to be broken into two orders. But I never changed my address! They didn't know the answer. The mattress was delivered the next day late in the evening which worked out well so I didn't have to take more time off work again.

Appalling delivery system – I am very disappointed in Macy's Furniture delivery system. I purchased a high-end sofa, paid the delivery fees, informed them of the time constraints tied to the fact that I live in a high rise building, and took an entire afternoon off to receive the delivery... all for nothing. They were 4 hours late which means that the building manager refused the delivery since it was past "moving" hours. They said they would "try" to deliver the next day; but when I insisted for a confirmation, they said their schedule was full and it wasn't going to happen. I had to reschedule a business flight on Monday to accommodate their delivery schedule. (It's not like I need to make a living to pay for the sofa and the delivery, right?) So here I am, on a Friday night, wasted an entire afternoon because of Macy's incompetency, sitting on the floor until Monday, because unlike them I scheduled for my old sofa to be moved out on time. This type of customer “care” is appalling and certainly not worthy of a high-end chain like Macy's. Unfortunately for those brands sleeping on their laurels, social networks are here to spread the word and reset expectations.

We purchased the Worry No More Protection Plan. We have had the couch for 4 years. We noticed that the 1 arm of the couch was squeaky. We had the technicians come out several times to look at it and fix it. When the technician came out, he opened the couch up, showed my mother the inside of the couch, and stated to her "that it was made like crap and cardboard." He said, "Macy's has to do right on this couch." We called back after he tried to fix it, because it was still making noise.

I have been disappointed with the service of the “Worry No More” warranty sold to me by Macy's for the two sofas I bought. Two cushion covers had stitching that came out, so “Worry No More” covers the replacement. However, the time-frame for completing that request is 8-12 weeks. That is a ridiculous amount of time to wait. Now it is week 11 and I still haven't received anything. My very long call, with many minutes on hold, revealed that they "say" they sent them and don't know why I haven't received them. Pony express? Now, I have to wait another two weeks for a "rush" order. I certainly hope they arrive before then so I don't have to go through this process again.

If you are going to buy an adjustable bed at Macy’s, don't waste your money or time. I made a purchase of 3,300 dollars plus. They failed to deliver on the first agreed date. I scheduled for the following Saturday, and now they refuse to deliver to the second floor of a townhouse after calling me at least 3 times to confirm the delivery… I guess they don't deserve my business. Please do not waste your time and good money buying furniture from Macy’s. The president of Macy’s should be proud that their associates don't know how to deliver a significant purchase I was so looking forward to.

Every time I call, it's a one-hour affair. You wait for 10 minutes until they take your call. Then you get transferred. Repeat that three times. And when things fall through the crack, you have to do it all over again. I had issues relating to Macy's card and delivering to my high rise building that requires the delivery company to list the building as the additional insured. Both issues required several phone calls and each call ate up one hour of my cellphone minutes, not to mention hours of my life. After getting used to Amazon and Overstock.com where all problems get resolved in one chat session, this was a real harrowing experience. There are better things to do in life than spending whole day on the phone with a merchant. I'm sticking to real online companies, not this brick-and-mortar that pretends to be an online store.

Delivery never happened! I paid for a sofa, no delivery. I have waited 8 weeks for my sectional. That's a long time without a couch. I got several calls to verify delivery time and date. I took off work to be here for the delivery, they were a no show! They will reschedule for another two weeks out and I have to take more time off my new job.

I bought furniture at Macy's, and was offered 12 months with no interest if paid in full by the end of that time period. Major purchases, such as furniture, are billed to a separate account (Type 32) from purchases such as clothing, shoes, etc. (Revolving Account or Type 20). The sales rep told us, "Yes, just make a monthly payment on your furniture, but be sure to pay your revolving account balance in full, since Macy's has heinous interest rates for any remaining balance.” I went shopping and bought my husband a suit, and went to pay it off online. I paid $440.36. Later that month, I logged on to pay my regular monthly payment on my furniture. The credit report stated I still owed $440.36 on my revolving balance.

Macys at Fair Oaks Mall, in Fairfax, VA delivered a damaged bed as part of a full bedroom set including two matching dressers and two matching end tables. The damage is so extensive that side rail will not stay attached to the headboard making the bed structurally unsound (it collapses and is not usable). I noted the damage at the time of delivery but I did not have the delivery people take the bed back (my mistake). A Macy's repairperson came out and said the bed could not be fixed. Macy's said the bed was discontinued and could not be replaced. I looked around at Macy's for a different bed but could not find one that matched the other furniture.

I purchased a piece of furniture at Macy’s New York on July 4th and as of 7/24, I still do have a delivery date. I have been dealing with customer service attempting to get a valid certificate of insurance so my co-op will authorize the delivery. This has been the most painstaking process I have ever had to deal with. I literally have been on the phone almost 8 hours trying to get this done. I escalated the issue to a supervisor and she was the worst of them all. She was short and rude and didn't call me back as she had promised. I have shopped at Macy’s for at least 20 years and have been totally turned off. I am cancelling the order and cancelling my credit card. I want nothing to do with this company anymore. They obviously do not appreciate their customers if this is how they treat them. I'm sure I can find somewhere else to spend my money. Buyers beware.

I was sold a sofa bed along with the "Worry No More" warranty. The inside mattress always looked awkward, tilting to the back at an angle. They came out, checked it and said this is the way it was designed even though they could not show me any spec's showing this claim. Now the mattress broke in the same exact place so I called to file a claim and they said it’s not covered because it’s structural and they only cover stains. Macy's sales person lied when they sold it to us, and “Worry No More”’ clowns should have told me about the "no structure coverage” when they came out first so I could have returned it when it was still under warranty. Now I am stuck with a very expensive sofa bed that cannot be used as a sofa bed, what a waste... Macy's no more. Looking at all the complaint's here tells me Macy does not care or read this stuff.

I was aware of Macy's putting European-made furniture in their showrooms and delivering Chinese-made furniture. So, I ordered the Roma sofa and love seat after receiving email from Macy's confirming that my furniture would be made in Romania. Two delivery attempts failed because they would arrive after business hours and my condo association does not allow delivery of big items in the evening. I had to call for the exchange of love seat because it had been torn and patched. After six attempts and loss of three vacation days on my part, the love seat was exchanged. Neither piece has a label as to where it was made. The quality of the leather seems to be the same as those I had seen in stores. However, I believe the sofa is made in China.

I filed a claim several weeks ago because my dog had an upset stomach all over the carpet. It took them close to 3 weeks to get a tech to my home. During that time, my dog continued to go to the bathroom on the carpet. The tech took a picture with his cell phone and then his phone died. He asked to use my phone to call in and we were on hold for 15 minutes. He put me on with the office and I was told I would get a decision within a week (he didn't even try to clean the carpet). I was emailed the decision today and was denied! I was told this was an ongoing problem. It was not, and how did they decide this? I spent a lot of money on the warranty for my new couch but now I do not trust them at all and will ask for a refund.

After placing a significant order with Macy's Furniture Gallery in February 2012, I am still waiting for delivery of my order (it is now the end of May!). Every couple of weeks, I receive an email from customer service, not a phone call, telling me that delivery has been delayed again. In April, I cancelled part of the order because we were tired of sitting on fold-out chairs in our brand new (and very empty) home. I replaced the furniture through a different vendor.

I bought over $3,000 worth of furniture from Macy's online about a month ago: leather sofa, two leather chairs, leather ottoman, and dining room table with four chairs. The delivery was fine. However, since then, the ottoman is tearing on a seam and the fabric on the bottom of one of the chairs is tearing. I don't really care about that since it is not visible, but I contacted Macy's to repair/return the ottoman. I was told some third party service would contact me in 72 hours to inspect it. That was a week ago.

I paid full price ($2,500+) for a 3-piece furniture set on 4/7/12. Two pieces were delivered to me on 4/12/12. I have been waiting on the third piece, which has not been delivered to me to date (5/15/12) for over a month now. The only update I received from customer service is that the third piece to my furniture set is in a NJ warehouse being processed. This has been the response from customer service for the last month. What a horrible way to treat customers. Do not purchase furniture from Macy's unless you enjoy sitting on the phone with customer service every day just to get a straight answer regarding delivery for the item you paid for. Stick to items you can purchase off of a rack. I wouldn't trust them to alter my clothing when they need to "alter" their service and "hem" up their attitudes.

I've been dealing with a Natuzzi sofa quality issue for two years. It is now out of warranty and Macy's has not taken ownership. Too much to explain but I am furious. I do not care if the president of Macy's has to come out and sit on my sofa. Someone needs to make this right. I am appalled. I cannot even communicate it anymore.

We, moving to a new place, ordered a mattress a week before the moving day. This Macy's store Furniture Gallery is located 15 minutes from us in Paramus. The salesperson promised the delivery on time. We moved with no mattress. We didn't keep the old one. Why do we need the old one? Macy's will deliver the new one. They promised! Now, we are in new place with no mattress and no calls from Macy's. They took our payment of $2,686 and gone. Never ever trust Macy's. Now our attorney will talk and try to get our money back. Why, we don't need this headache. I am a very angry customer!

My husband and I bought a rug where the threads kept coming out. When we were buying furniture at another Macy's store and talked to them about the rug, they encouraged us to return to the rug to the store where I bought it. When we went, they would not take the rug back. This rug was new. We explained that we only had it for a couple weeks because of shipping. We were upset that they would not stand behind the quality of the product they sell. In the past, we have purchased a lot of furniture from Macy's but never will again.

They don't give choices about when your furniture can be delivered, they tell you when you must be home and if you are not, then you don't get the furniture. Their customer service is horrible and they are rude! They have no consideration of the customer, whatsoever. Yet, the salesperson states that options will be given for dates and times your furniture can be delivered. That is a lie! When I confronted the salesperson, he did not do anything about it.

My sister purchased a leather sectional for me in 2006. This sectional is rarely sitting on and the leather is chipping, cracking, and peeling. My sister paid close to $3,000 for the sectional with a no-worry warrant. Well, I'm worried: the sectional is falling apart and there’s no help from Macy's. What am I to do?

False advertisement: Worry No More Warranty is a rip off. My son of 17 months was unsupervised and had grabbed the leftover food that he had not finished and made a mess on the sectional couches which I had purchased through Macy’s. He left his milk lying down on the couch, letting the milk slowly leak onto the couch and when I had noticed what had occurred, I said no need to worry because I purchased Worry No More accidental coverage that states in the warranty it covers "Food and beverage stains".

Wrong order - Worst customer service ever, has to schedule 4 times to get my 3 sets and I didn't get it yet. The manager called me and gave me a date to deliver. It was all lies. When I called customer service, they told me "we don't see any order with you".

I purchased a mattress in 2004 and it has a 10-year accident warranty with Worry No More. I paid for this warranty and paid for the mattress cover as required. I filed a claim early February 2012 (8 years since purchase). A technician came out and determined that indeed the mattress needs replacing and Macy's would contact me in 7-10 days. I received a claim number.

I purchased an Italian leather sofa from Macy's in 2008. I love the sofa. Today, it still looks as good as it did the day I bought it. I could not be more pleased with the quality of the brand. However, I also purchased their “Worry No More Warranty”! That is where the problem is. The biggest scam I've ever been a part of. They lead you to believe that you must have this warranty and it is just that worry free! Instead, you have X amount of days to report the warranty and must know the exact date and time of incident. If you can get past that, then they will speak with you about the problem. However, what you will find is you will never be in warranty. They will mix your words around and you will be out of warranty. End of story! I've noticed hundreds of the same complaints online about this warranty company. I feel more than scammed. I want my money back! Further, I can't believe Macy's is supporting this knowing that their customers are getting ripped off. Because of this I am never shopping at Macy's again. I'll never step foot in that store.

We purchased a grey sectional and matching white chair in March 2011. The sales staff strongly encouraged us to buy the extended warranty on the furniture, emphasizing that the warranty would allow us to get our white chair cleaned regularly at no additional cost. The price of the policy was about $250. I have since tried to use the policy and it was completely misrepresented by the sales person. The warranty does not cover cleaning, only spot treatment which is accomplished by sending out a kit by mail. Now, I can buy fabric cleaner at the store for less than $10. Why would I spend $250 for the same thing? Of course, any reasonable consumer who was presented with an accurate description of this service would not buy it. This kind of swindle undermines the Macy's brand. I won't be purchasing any expensive items from them in the future.

We bought 2 couches and 1 chair from Macy's in 2006. When buying our furniture, we were given the ability to buy a "worry no more" protection program for our furniture. It gives the assurance that we can have our furniture covered. The brochure clearly states: "Your furniture will be repaired or replaced for 7 years if a covered stain or damage occurs during normal household use." So about a month ago, we found a rip in our seams between the 2 seat cushions. I called Macy's to let them know and we set up a date for a Macy's rep to come out and look at the furniture. They provided me with the name of the company and their phone number: Tri-state @ 1-800-949-3876.

I am so angry at Macy’s Furniture. I ordered a sofa (not a special or custom order) on January 14th and was told it would be in their warehouse by January 21st and that I could expect it within five days after that. When I called on January 24th to see when it would be delivered I was informed that it would not be in warehouse until February 15th. Both times I was told I would be informed if there would be any delay. Both times nobody bothered to contact me. I had to check on it myself. Today I was given another excuse that it will not even be shipped to their warehouse around February 20th and that they expect it a week after that and that maybe I could get it the following week provided there are no other delays. Of course, I was given assurance that I would be informed of any further delays but I know better after this experience. I have never bought anything from Macy’s Furniture before and I can assure you after this experience and cancelling my order entirely I never will.

I am very disappointed with your furniture department on Macys.com. I placed an order on 1/23 for the Kayla section. The sales rep said it would arrive within 90 days. I called to check on the status on 1/31, and was told it would be 120 days until shipment. On 2/3, I found out my order was cancelled, no further explanation was provided. After several reps/transfers/hours on the phone, I was finally informed that the manufacturer does not service my region. My suggestions for Macys.com is to include important purchasing conditions, such as this, on your website, when the item is displayed, like on Kayla section page, clearly state "this item does not ship to TX". Also, improve your communication from customer service/sales, when these incidents occur. Please provide customers who have been negatively impacted with compensation for wasted time.

After many problems with a sofabed and a return and upgrade, Macy's supposedly credited our account for the original sofabed to a bank account of ours that had closed two years ago. Our bank researched the credit, found there was no credit from Macy's and said I needed to deal with Macy's. Macy's has refused to give us back the credit telling me it is my bank's fault. After many hours, I have no recourse but to sue Macy's in small claims court for the 1,135.00. By the way, Macy's credit dept and legal dept have not returned emails recently since my bank has said it was a Macy's error.

I recently bought a sectional from Macy's. I told the sales rep that I hadn't purchased furniture from them since they were Meier & Frank but that M&F used a separate account from my revolving account for large purchases. The rep told me it was exactly the same with Macy's. So, figuring I'd be able to pay off the separate account before the one year mark when interest would kick in, I went ahead and ordered it. It's a special order because of the fabric, so there was a 3-month lag from ordering to delivery.

I purchased a microfiber, modular sofa from Macy's which was delivered on 11/14/2009. I also purchased the WorryNoMore 7-Year Great Give Back Protection Plan. The plan states that, in order to obtain service, the customer must report a claim "fifteen (15) days from discovery of a covered stain or damage". On 1/16/2012, I discovered that relatives had accidentally made a singe or heat mark on the ottoman, which was supposed to be covered by the insurance. I called the WorryNoMore customer service on 1/17/2012. The service representative asked the exact date that the stain occurred. I told her that relatives were visiting during the holidays, New Years 2012, and had left on 1/16/2012.

I bought the set of mattress from Macy's furniture over the phone on Dec. 28, 2011. A week later, I got a call to remind me that my mattress was ready for pick-up at Union City. At the warehouse, they gave me the wrong set of mattress. I ordered size full of Simmons, but they gave the a set of Sealy mattress with size queen and the base is size full. I called customer service the same day after I got home. After talking to a couple of customer services, they said they will make the delivery for the correct mattress and pick up the wrong one from my house. The correct mattress charge was $447, but they charged me for $535.30. I called them concerning the $535.30 in my credit card statement.

I have a complaint about the product sold. The worry no more insurance policy sold to me to cover the $2000 sofa I purchased and now the consumer relations at the Northland store in Detroit Michigan. I previously sent a complaint email and the Administration Support Team Supervisor of Northland responded saying that she forwarded the my complaint to the Furniture Manager and the District Merchant, but nothing has been resolved. No one else has contacted me and Kathy hasn't returned my last four phone calls including the one that informed her that I would have to make a corporate complaint and/or asked her if there was someone else I could contact for resolution. I need someone to respond please!

On November 29, 2005, I purchased a leather sofa and love seat from Macy's Gallery furniture in Paramus, NJ. I've had this furniture for 5 years and recently discovered that the leather on both pieces has started peeling. I called the store manager with my concerns and he stated that my purchase was no longer under warranty. However, I was still eligible to file a claim under the "Worry-no-More," coverage, which is an extended coverage that I paid for at the initial purchase. "Worry-no-More" refuses to file a claim regarding peeling. They only cover tears and scratches. My only option is to sue Macy's in small claims court.

Macy's No-Worry plan is a fraud. I called and reported within the 7-year time frame about the leather getting small bubbles and starting to crack and peel. I took photos of small areas. They came out to see it 3 weeks later when there had been additional areas of peeling. The person came out and told me it was nothing we did, it was bi-cast leather and it should be covered. However I received a letter that nothing would be covered. We did nothing but sit on the sofa and loveseat and chair and took very good care of the set like all the rest of our home and furniture. Macy's should be held accountable for the warranty service they offer. I paid the money for absolutely nothing. The only No Worry is on the part of the warranty company. They take your money and don't worry because they do not live up to the service at all. This is completely frustrating and fraudulent!

I purchased a cherry wood curio cabinet, large with sliding door on 4/10/10. I did not purchase the no more worry warranty because it was a curio cabinet. This past Monday, Dec. 19, 2011, I went to move one piece of my Lladro figurines. Without any movement, the second glass shelf slipped, took down the third and fourth shelves, and with it came crashing down 9 of my prized Lladro figurines.

I bought a mattress and mattress pad cover through “Worry No More Protection” plan. I have had a bill for $1018 for the 2 mattresses I bought at the time, the mattress pad covers and the “Worry No More Protection” plan. My cat got locked in a room for 3 days while I was away and soiled one of the mattresses. The salesman at Macy’s told me about the protection plan as covering this exact situation as this was why I had to purchase a new mattress back in October 2010. As stated above, the cat unintentionally was in the room with the door closed for 3 days. The company is now denying my claim, using "lifestyle issues, including repetitive stains of the same nature resulting in an accumulation.” Well, this is not surprising due to the unfortunate situation or accident. It was not a lifestyle issue. I certainly did not sleep on cat urine stained mattress from time to time.

I bought leather sofa called “Ricardo” on July 17, 2011. They were delivered sometimes in September 2011. Since then we have told Macy's customer service that the sofa and love seat are not the correct size as on the catalog or as promised 44" depth. The real or actual size delivered is only 39.5" depth. We demand to have it exchange and they even have technician to come to our house to measure it and declared "defective". And until now it has been 3 months and the problem is still up in the air.

I bought a Macy's sofa two years ago. The frame of the sofa has been falling apart. I called Macy's to make the complaint, and they apologized, and confirmed they will send in a Home Service Provider. I also received a confirmation e-mail from them. The day of the appointment, I called because nobody has shown up. The customer service representative told me a completely different story. They said the sofa was out of warranty, so they were not able to help me with the frame issue. I am going to take Macy's to small claims court, as the furniture should last more than 2 years. Macy's should stand by the quality of its products.

Delivery of Mattress and Box Springs for a California King set were dropped off truck upon delivery. All three pieces. Lots of lost time on phone and internet. Decided to return the set and get my money back due to their lack of concern and my time arranging someone to be at the house for delivery and pick up.

I bought a $4,000.00 leather couch. Also insurance called because leather was wearing and was told it was not covered under the insurance policy. I will not deal with Macy. If you check, I have bought most of furniture from them.

I purchased furniture from Macy's in Dec. '09 and the terms were setup for 24 months no interest. I never made any late payments however to my surprise, they start charging me 24.50% interest after 12 months and on 6K purchase. They charged me $1500 plus interest. They are the worst ever and I will never ever going to purchase anything at Macy's. I wish they go out of business. I've stop making payments after they refused to honor the 24 months no interest offer.

Don't buy the insurance "worry-no-more" from Macy's! That is a fraudulent insurance. They will not fix your furniture. I bought a table from Macy's, and I bought the 7-year warranty worry-no-more, and they kept denying me service. I have 3 kids, and don't have the time to keep calling them, to try and get service. Don't buy the insurance, they will just take your money.