La-Z-Boy Furniture Galleries Reviews

My new couch has wrinkles after you sit on it that stay looks like a used couch. La-Z-Boy thinks it’s acceptable within their specs. Will never buy La-Z-Boy and will pass on my pics of this sad piece of furniture. Rating 0 but won’t take it.

I ordered the Natalie ottoman to match my Natalie sectional. The ottoman dimensions are three inches shorter than what was stated on the catalog and website. My ottoman has a 16 inches height. The catalog and website both state the Natalie ottoman has a height of 19 inches. I reached out to customer care via email and no one has responded to my concern. I feel like I got ripped off. Looks like I will be filing a small claims court to resolve this issue.

I purchased a recliner and couch from La-Z-Boy in November. I finally received it weeks after I was supposed to get it. The couch and recliner look beautiful and both are comfortable. The problem is the recliner. When I put the foot rest down, it makes a horrible loud noise like an mini explosion. I had their Comfort Care people come look at it and he says that the noise is normal. I assure you that if any of the recliners I sat in at the store made this kind of obnoxious noise I would never have purchased anything. As I just got off the phone with the Comfort Care people again, I am still fuming as they are telling me they can do nothing. Time will tell, but I certainly won't be shopping at La-Z-Boy ever again.

My parents ordered a set of La-Z-Boy recliners when I was 16 years old - back in 1993. We enjoyed the recliners and they were heavily used for years. Fast forward to 2008 when my husband and I were starting our own family. We inherited the set of La-Z-Boy recliners from my parents. Now they were in heavy use again with my husband, myself, and eventually four children (as well as four foster children!). Fast forward to 2019. We still have the recliners sitting in our family room. We believe now that they are indestructible. They are still in great condition! Our recliners are a true testament to La-Z-Boy's commitment to building quality furniture. Thank you for giving us a product that has lasted us for two generations!

Less than 2 years after our purchase of a sofa and love seat and also purchasing an extended warranty, a seat cushion on the love seat is coming apart at the seam. La-Z-Boy sent pictures to the Corporate office but they offered no assistance at all except that for another $150.00 we could have a replacement cover. Extremely shoddy customer service and obviously shoddy furniture. I will never shop there again.

Purchased 1-2016 mechanism. Replaced in 2017, mechanism has broken again. Another 109 service call that they for some reason cannot seem to understand that I need service on Tuesday my day off and they rescheduled twice and still no service date set, also leather on foot stretched at seams. At this point I want a replacement chair. Thank you.

Bought two pieces at their "Friends and Family" event. One chair and one small sofa. $2,000. The sofa is worn out in six months. The foam in the cushions has shifted and the material has matted. The chair was delivered with one wrong leg. We are still waiting for the correct one. The service people never reply.

I went to Belpre Furniture before Christmas and ordered a couch and recliner. I was told it would arrive in 6 weeks. Well, here we are in February and no furniture. Belpre Furniture says it’s on a truck. It’s been on a truck for over a week. Belpre Furniture says it’s a La-Z-Boy truck and they have no way to track it. So, I called La-Z-Boy. They say Belpre Furniture is an independent store and it's up to them to track the furniture. Then they transferred me to Belpre Furniture. I will never patronize either again and will begin trying to get my down payment back tomorrow. Both were rude and not helpful. Don’t buy anything from Belpre Furniture or La-Z-Boy. That’s my recommendation.

My first repair appointment I sat home for two hours waiting and five minutes before the window of time was closing he called to say he wasn't coming. I was livid and after I left the house they did send somebody. My son was home and said the person was quite rude. In the end I was right that the visit was needed. Second visit, now that parts have been received and a date has been set. NO phone call telling me the time frame. None. I called the general number and was able to find out that it was indeed still scheduled. The window is almost closing again and no sign or word from the repair person. I will never do business again with a company with so little regard for their customers.

6 months ago we purchased two chairs from the Vernon Hills IL La-Z-Boy Gallery. Upon delivery we knew they were broken. They made clunking noises when we sat down and swiveled. They also rocked, because the bases were cracked, not because we ordered rockers. Plus there is no lumbar support, which makes them very uncomfortable. We called and complained within an hour of receiving them. A serviceman came a couple of weeks later and ordered new parts, when they arrived the parts were wrong.

I purchased a rocker recliner in 2016. Recently, the lever fell off. After attempting to re-attach it several times unsuccessfully, I purchased a replacement handle with bolt from La-Z-Boy in Bend. It will not install correctly, it appears the area it bolts into is stripped. I emailed customer service and never received a reply. I called local store ho told me I would be charged to pick up and $60.00 an hour to repair! It is mechanical failure on a 3 year old product! I am livid!! I will NEVER shop La-Z-Boy again as their once long lasting products can now be considered disposable after a few years!

We have had La-Z-Boy chairs for years. One part continues to break. Very small part I can take care of myself. Local store has no idea on any replacement parts. Call service and after sitting on hold for 5 plus minutes the calls continues to keep getting cut off. I have been trying for over three weeks to get part. You don't mind taking our money but after that you are on your own because there is no service to be found. VERY DISAPPOINTED!

In less then 3 years and not much usage the fabric started changing color and texture. At my expense the fabric was replaced on three pieces, it then looked loose and not sitting properly on the units. Service came again and ordered foam to be placed under the fabric, also at my expense. This has not been installed but has arrived at my home. I received 3 pieces of foam at a price way exceeding their value. If foam is required this looks like a product failure and should be no cost for repair. I would like a employee of the manufacturer to come see this not an outside repair company. We bought your product because we trusted you over less expensive sectionals, but the repairs that have been required and additional cost make this a questionable decision. Please contact me so we can resolve this problem.

Although the people at the store were great, the same cannot be said of Customer Care. I bought an entire house of furniture and with the exception of 2 bedroom sets, all went back. It is next to impossible to reach Customer Care and when I did, they didn't seem interested in providing 'customer care'.

I saved my money to buy a "good" couch. I have had my couch since last March. I live alone. I am the only one that sits on it, and I usually sit on the end near a lamp so I can read. The seat cushions are fine, but the cushions on the back are sunken in. They don't hold their shape. It's like the stuffing is just too soft to hold the shape. I am disappointed. (I am not a heavy person, so that's not the reason the cushions don't hold their shape.)

I purchased 2 Rowan power recliners, adjustable lumbar, headrest. I paid over $2300.00 for the set. They didn't have this model in the store in the power, just the manual but they did have the less expensive model in power. We tried it, liked it and bought it. This model is NOT the same. The leg rest DOES NOT come up as high as the cheaper model, one chair is thinner than the other, (the store is going to replace the cushion) and it "clicks" as it is reclining! I paid a lot of money for these chairs and hate them. They are not comfortable at all. I have many Lazyboy furniture pieces and am very happy with them, but not these chairs. I think defective chairs should be replace not repaired. What options do I have? Stand behind your product, I don't want these chairs! They are broke after 1 month, They are not comfortable! The way they sound and feel after 1 month in 1 year they will be totally broke.

Had my $2000 sofa delivered on Tuesday and by Friday I noticed the headrest was sagging down from loose material and the seat cushion developed a few deep creases on the side where I sit. My wife's side is also showing signs of flattening out on the headrest and the cushion is starting to wrinkle after 3 DAYS OF USE!! The store is letting me return it for a full refund so BYE BYE La-Z-Boy!

I am extremely disappointed in my recent experience just trying to get a new transformer for my power chair. After having to call and text the technician more than one for a response and not then sitting on hold for 15 minutes with Customer Service three days in a row (without anyone ever picking up, btw) I am absolutely done with your company. Lazy for sure. Do not contact me.

The end of the arms is all frayed away. These chairs are 2 yrs old and Lazyboy will not do a thing, they said they don’t guarantee the fabric. I have previously bought many items through the years but am shocked they wouldn’t offer to at least repair the , i will never set forth in their store again. Before you buy, make sure you know what they will guarantee. Lazyboy will not do anything for you, very poor purchase and customer satisfaction.

Bought two recliners from Harvey Norman Moorabbin store. After a few months, one of the chairs seemed to develop a cranking noise. First I called Harvey Norman. They assured me a representative from La-Z-Boy will contact me. Within two days Kerry from La-Z-Boy came to check chair. She was very helpful, kind and professional. In the future I will recommend La-Z-Boy to my friends and family.

We spent $5,000.00 on a living room set. Nashua NH store. We also spent $500.00 on a warranty. The night we brought it home and couldn't get the recliner to work. They sent a new cord and it still wouldn't work. I have been calling 3-4 times a week for a month. No return phone calls and they give me the runaround. I am so frustrated!

The policy of passing any expense for newly purchased warranty repairs to the customer is outrageous. Purchased on a Friday. Unboxed on Saturday. Terrible padding and tailoring. Monday we were told we would be charged to transport the unit back to store for repairs and would be without the unit for days. We have no way to deliver it ourselves and should not be out any expense or time with a chair that was junk from the factory. Prior La-Z-Boy problems were handled in my home with no charge to me. Never Never Never again!

I had an almost 10 year old rocker recliner that was coming apart at the side arm frame. A little over 2 weeks ago, I called La-Z-Boy to see if there was anything that could be done. They asked me to send in a few photos before scheduling a service person to come to my home. After a few days, I got a voicemail that I would be receiving a full credit of the purchase price of the original chair. After having 3 other people listen to the message to make sure my hearing wasn't bad, I called to confirm. Cassandra, the representative did confirm that they would be in contact with my local store to issue the store credit. Not an hour later, I got a call from Elizabeth, at my local store, inviting me to come in and have a look around, and also gave me the store manager's name, Darren, in case I needed a manager for anything.

I purchased a power recliner in 2013 for my husband from La-Z-Boy in Reno, Nv. for $1500. I had to transport it to their service dept. twice in the first 3 years because plastic parts broke and I had to pay for labor to install new parts. Evidently the last time they worked on it, a bolt was left out completely. One of the motor actuators broke at the end and a new one is $200+. I am sure the missing bolt caused the aluminum pot metal actuator to break. I informed the service dept. but they don't care. I have tried to find a used part on eBay but none available. I would never purchase a La-Z-Boy item ever again. I have a useless chair after 5 years.

I really wish there were negative stars for this company. Customer Service, they don't know the meaning. Have a problem, don't go to the store, the sales manger will blow you off. Call corporate and they tell you what you want to hear. Quality of product, does not exist for La-Z-Boy anymore. I don't think I have been lied to like this in all my life. Don't pay with your credit card, they store the card in case of a dispute and they keep hitting the card. They can't deny they did this, I have proof. We had to block 2 of our cards to date, one we closed. There is a saying "BUYER BEWARE". I bet La-Z-Boy doesn't have the nerve to post this.

Purchased furniture 11/10/17. Spent over $4800.00. September 2018 submitted a warranty repair work order. Nov 30 2018, seats replaced on two recliner. Problem solved? Nope. The whole unit needed repair. So we submit another warranty work order in around Dec 1st. As of today still nothing. Sorry holidays were more important. So today the repair center called. They will TAKE our furniture... wait for it... to add more stuffing. Is this what La-Z-Boy furniture has come to??? Guess what this is our last purchase. Not totally done with this issue. It explains why the One Year warranty...

I would rate this a zero but there is no selection for it. When I purchased my sofa 2 years ago I purchased the Ultra Shield 5 year protection plan, because I have pets and it covers pet stains. I've called them twice in the last 2 years and both times they "reviewed" my claim and denied it so they would not come out and clean the stain. I followed all their protocols (call within 5 days of the incident, send pictures, identify the stain) and they still would not clean the stain. When I was sold this protection plan, La-Z-Boy told me I could also call Ultra Shield any time to have my entire couch cleaned. This is untrue. The coverage includes a spot clean of the incident, IF you can get them to come out. And, if they clean a spot and can't get it out and you get another spot on the same couch cushion, the warranty is void on that cushion. Worst warranty ever. Shame on La-Z-Boy for selling this!

I really wish I would have seen the other reviews here... I would have second guessed my purchase. Dropped about like everyone else on a sectional having always known of La-Z-Boy's quality. This thing is a giant piece of crap. Have had it less than a year - have to constantly pull threads from the cording, the seat material is stretched and wavy, the partially attached cushions at this point look like we got the thing at a second hand store. Get customer service out - the only response is, "Yeah the fabric does that". It looks like trash and that's exactly where it's going to go. I could buy crap quality couches every year for what I paid and treat them as disposable... I wish I had. Nothing like making your customers feel like a fool for buying your product there La-Z-Boy.

I purchased a recliner 1 1/2 years ago with a warranty. 2 mos. after purchase they had to come out and repair. Well I'm having the same problem again. I was told that I have to bring it in and pay for labor. He told me that I had a 1 year labor. I said that "The recliner will not fit through door with the back on. When you all brought it to me, you brought it in, in 2 pieces." He told me to look at their video and it will show me how to take it apart. I told him I was 61 and I had 2 knee replacement. I told him it was the same problem. He said that the repair had a 90 days warranty. I advised him that if I had known this I wouldn't have purchased the recliner. I went to La-Z-Boy because they were known for having good product.

I looked long and hard for a leather motion reclining sofa for our den. Of course complete and real leather furniture is quite expensive ~ so when the salesperson showed me a Tyler motion reclining sofa that was made with a "leather look and feel" material in the style, color and size I wanted, I was delighted with my purchase. HOWEVER, in about 18 months the material showed obvious cracking in the cushions. I had purchased the extended warranty and contacted La-Z-Boy.

La-Z-Boy gave me store credit for the loveseat. I was able to return the unsatisfactory loveseat and purchase a new one. Customer Care came through for me.

NEVER more disappointed in a piece of furniture in my life... My husband doesn't buy for himself so I ordered him a Leather rocker/recliner. This chair was $1300.00 on Sale... It has NOT been right from day one and the service I have received has been less than stellar. La-Z-Boy is not the furniture it once was!!! I am still waiting for a brand new chair to be repaired. Think long and hard before you purchase and have delivered. Once it is in your home they aren't in a hurry to fix it. It was brought in my home broke. I should not have to have a REPAIRED recliner, I did not pay $1300.00 to have something repaired.

I have purchase La-Z-Boy recliners before with no issues. This last one is horrible! It’s been used about six months total and it’s starting to lean sideways. Also it makes SO much noise when putting the foot rest down it wakes up the dead. Would I buy another one? Not until they fix their issues.

I purchased an expensive outdoor set of furniture 2 years ago and it had a 7 year warranty which stated "all weather and rust resistant durability". The back of the loveseat has rusted and when I contacted Customer Service it said that this was not covered. I was sent a one page warranty which I had never seen. I am so disappointed in what I thought was a good company -- At the price and only having it 2 years, I won't be purchasing or recommending outdoor furniture from La-Z-Boy to anyone.

4 years ago I bought an oversized leather recliner rocker that retailed for nearly $2300.00. The salesman said for an additional $110.00 I could get a five year warranty that would cover anything that went wrong! B.S. After less than one year it would not lock in any position but as a rocker or fully reclined. I called and was informed that there would be a $135.00 fee for a tech to come to the house and any labor would be additional. I told them to pound sand! Recently the leather on the footrest became severely discolored and a 4" tear developed at the seam. I was told that I had to contact a co. called Servco which I promptly did, my claim was refused because they do not cover seam tears or discoloration.

Purchased a sofa and loveseat 13 months ago and the dye is wearing off the sofa headrest and armrest. Over 6000.00 dollars for the two pieces. Very poor quality and not at all what I expected. Looks like it is 10 years old. Junk in my honest opinion and the store says nothing can be done. I work more than 60 hours so it’s not like it is overused.

On 9-1-18 I bought a leather power recliner to use after my knee surgery. By the first part of November something fell out of the chair. It looked like a motor. I reported the problem. Service was set up for a month later. On 12-3 I was informed that the repair person was ill and needed to reschedule. Next available date was 12-27. The repair person came and looked at the chair. He informed that it was a manufacturer defect and needed parts. I was told it would take about 2 weeks to get the part and then I can call in for service. I thought to myself "The chair has been broke longer that it was used." I contacted the store who referred me to Corporate. I spoke with the lady, but all she did was schedule service hoping the part made makes it here. Now the next date for repair is 1-18-19. I told corporate I want a new chair not a repaired manufactured defect. La-Z-Boy need to stand behind their name of quality furniture. I hope they make it right.

It would be nice if the Springdale, Arkansas store would return my email. I contacted them several days ago and have heard nothing. I have a recliner with a broken spring, and I'd like to know how to get service.

We bought a La-Z-Boy sofa and recliner a little over a year ago. I thought by buying La-Z-Boy I would avoid the lesser quality I had experienced with cheaper brands. I am greatly disappointed in the recliner considering the cost of it. The foam padding is compressing to the point where the chair is no longer comfortable. The power recliner mechanism is making a creaking noise when I recline it. I expect it to fail soon from the noise it makes. I would be better off buying cheap recliners and replacing them every year or two with a new one. Needless to say I don't plan on buying La-Z-Boy again.

Son 3 yrs ago bought a couch with what you call Renew Fab. After 3 yrs it's peeling like crazy. He paid $1,300 for it. The couch has very little use. It's only my son, wife and 8 yr old and the parents have their own chairs. My son sits on it to watch TV and do his iPad. It should of lasted at least 8 to 10 yrs. That's not chicken change. I told him to call Action 9 our TV channel to show all of Charlotte the kind of stuff you're selling. It's poor quality for what you charge. Will never recommend your furniture to anyone.

My husband and I splurged on a purchase of two expensive leather La-Z Boy sofas in September. Based on the experience of our store salesmen, we were confident that we would get delivery before mid-November when we hosted a major social event in our home. The sofas were not delivered on time and the store could offer no reliable information in their whereabouts. We finally got delivery on one of them in early December and were again offered reassuring words that the other would arrive before Christmas when we again were hosting a lot of company. The couch finally arrived the day after our company left. The La-Z Boy Customer Service rep offered a worthless apology this morning. Needless to say, we won’t do business with La-Z Boy again. Disappointing!

We spent over 6 thousand dollars at La-Z-Boy in Wilkes Barre Pa. We did use the design service. Will say we do like the color choices in our room. Other than that I really can’t say much positive. Both the love seat and sofa were made without the ledge for battery pack. Service out to check, only ordered one set. Service took over a month to come the first time. Once parts were in almost a month to put on. Now waiting again for parts...then service.

I purchased a La-Z-Boy Motion Upholstery sofa and love seat on September 27, 2018 from Grand Home Furnishings in Roanoke Virginia. The cost of my two items or $2205.84 including delivery and set up. The foam layering is not holding up well at all and is causing pain and pressure points when setting and extending the leg rest. I am placing this review here before contacting the store for a refund of my purchase. I am so disappointed!! Purchase was financed with the 12 months no interest offer. I have paid approximately $400 on my two items. I will make no further payments.

This is your warning. Do not buy La-Z-Boy James Sectional Sofa. The entire sofa frame is made out of press wood. There isn't any real boards anywhere to provide any support. The armrest is loose. Tech came out to evaluate the armrest and said, "YEP, it's built as intended. It's just a poor design. I've already had to repair several other customers that have broken the armrest. Nothing I can do." You are much better off going to Gardner-White or Art Van and buying furniture. Don't be fooled into thinking that just because you spent triple the cost for a La-Z-Boy furniture you are getting quality. FALSE. La-Z-Boy is same low quality as Art Van. You've been warned. Don't believe me, in the showroom at La-Z-Boy, don't be afraid to flip furniture upside down and inspect for quality. All you will see is press wood! You've been warned. Save your money!

This was our second experience with La-Z-Boy rocker recliners. Our first set lasted only a few years before the cushioning declined plus splits in the wood of the frame. We had them checked by the local dealer who finally said that in order to fix them we would be charged labor and pickup and delivery. That cost would have been hundreds. So last year we decided to buy new La-Z-Boy Rocker/Swivel Recliners for both of us. We bought them at our local dealer and added the stain spray to help protect them. In 6 months we noticed that the cushioning was flattening on the seats, back and arms.

Plastic mechanism on recliner broke. Dealer will order part under warranty, BUT HAS NO TECHNICIAN TO REPAIR CHAIR IN HOME! Wants customers to bring chair to him to be repaired in his shop! This is NOT a small item that can be packed and shipped via UPS. A reputable dealer SHOULD have techs available for in home repair of major items such as furniture. After spending almost $8,000, I expect better service!

Updated on 02/28/2019: Waiting for my 5th repair in less than 9 months. Paid way too much for this shoddy work. What happens when the warranty runs out and this loveseat keeps breaking down??? Don't you think I could get a new one at this point?? A different model. While waiting for this repair, more has broken down. You used to be an excellent company. What happened???

Ordered 2 recliners on Black Friday. Paid cash. Shared that I really wanted them in time for Christmas as I was having a large family gathering. I told the sales rep AND the manager sitting nearby at a desk. NO ONE told me that I actually missed the cut off date and that it was NOT possible!! I was told it would take about 5 weeks and that she would do her best and CALL on Monday to see if they could make this happen. Never heard back AND was told by another manager that there was actually a CUT OFF date and that this was impossible. To hear back from several managers and for the final word to be "the best I can do Mrs. ** is CANCEL your order for a refund" is utter disappointment with this purchase. I have no chairs still and I am about to buy a sofa BUT I do NOT want to deal with these games again. This purchase is a lot of money and I can't say I'm happy AT ALL!

It is such a shame that after decades of being a loyal La-Z-Boy customer, we have received such poor service. The set we have now has had manufacturing defects from the start. We have dealt with multiple unsuccessful service calls and have had our requests for warranty service to be escalated to management's attention ignored. This will be the last purchase we ever make from La-Z-Boy and will dissuade all family and friends from shopping with this company as well.

To be honest, I have never gave a review in my life... but I guess everyone has a threshold of how much they will put up with. I have reached mine. 02-20-2014 we spent $4100.00 on a couch and two chairs from LB on the south-side of Edmonton from a salesperson named Veronique **. When we were purchasing them I explained to her that I can be quite hard on fabric furniture because I am 6 foot two and 225 lbs. and I was concerned that the pillows and the cushions would not hold up. She explained that they Guaranteed that they would, and if they did, they would restuff them for free. We also were talked into the protection plan for $249.95. We liked the couch and chairs so much 6 months later we bought another couch. I should have ran for the hills at that time because they charged us an extra $130.00 for the couch, and another $120.00 for the protection. but I didn't.

This is one of the worst experiences I have ever had with a company. Bought 2 chairs in Sept 2015 for $1900. Had to pick up the chairs from warehouse since delivery would have taken another week. Chairs were defective told the warehouse, but they had me wait 2 days for a technician. Had no other furniture other than a bed which was hurting my back to be lying down so long. Have had to see a repair person yearly explaining that our backs are hurting. The frame in the back of the chair is sticking out and the other chair will not connect to the base. The service department told me no one could see me for 3 weeks, although I had received a call from a weekend technician who said I had just missed him, but he saw that I had an appointment in 4 days. 4 days later I was told that I had a phone appointment and I would have to wait 3 weeks.

I ordered the Luke Duo sofa and chair and a half 5/26/18 at the Rancho Cordova La-Z-Boy store (which is "independently owned and operated" which it turns out is not a positive feature). On 8/4/18 the set arrived with obvious construction defects in the sofa right arm. (The chair and a half had a screw missing and damaged legs, but these were fixed in-home by a technician a few weeks later). The sofa was reordered and delivered again on 10/13/18, and unbelievably had the same construction defect, but this time in the left arm!

We bought an expensive leather recliner in December, 2017. It was a custom order so we did not receive delivery of the recliner until January 23, 2018. I bought the extended warranty that is supposed to cover defects and stains in the leather. When I called today to find out the procedure for filing a claim I was told the warranty is from the date of purchase, not the date of delivery, so my warranty had already expired! I just couldn't believe it. I have been unable to actually talk to a customer service representative because they don't answer, nor do they return calls. I am only able to talk to a salesperson who told me there is nothing I can do about this problem.

Since early December I have spent many hours talking with several Customer Service Reps. regarding what I considered a premature fabric wear/deteriation in one of the headrest areas of my Leather Loveseat. Perhaps they should be called Corporate Service since every Rep. told me the exact same thing as if they were all reading from the same prepared script. It was my fault for a variety of reason and they accept no reponsibility at all.

I purchased a sofa from La-Z-Boy in October. After the delivery I realized the sofa had many issues. Broken foot rest, back support missing, seams were sewn crooked, top of sofa cushions were all different heights, bottom cushions all had different heights off the ground, arms were attached in two different ways. When I contacted the store they could have cared less about my problem and was told to contact customer service. I sent photos and a full explanation to customer care and they basically said, "Well this is how a recliner looks." I don't think so!

Special ordered a chair on 10/28. Paid 50% down as required. Called by store and drove to pick up chair on Friday, 11/30. Chair wobbly and seemed to be not put together correctly. Even salesperson who waited on me said he wouldn't advise me taking the chair. Called Nashua store on 12/1 to discuss. No answer, voicemail only (this has happened before). Left a detailed message. Tiffanie ** returned my call later that day and said she had looked at other chairs in the store and they all seemed the same. She would have someone check it on Monday, 12/3 and get back to me.

Bought a recliner with an electric control. After one year stopped working. Also bought the extended warranty, have gotten no help after several calls and waiting on phone. Finally got through to someone and told someone will decide who will fix it in 10 to 15 business days. Position of chair is such as I cannot sit in it. La-Z-Boy store I bought it at, has been no help. Will never buy another chair from them.

I am not happy with the couch I purchased from your store in London 2 years ago. It is completely worn out. The cushions all sag to the point it hurts my lower back to sit on it. The cloth is wearing out and tattered in spots. I am the only one in the house so it doesn't get used much and I only weigh 127 lbs. A tech from your warranty department came out to inspect it last week and he agreed with me on how worn out it is and he also mentioned he has a La-Z-Boy couch with the same material and it has also worn out like mine. I purchased your 7 yr warrantly plan and the company will not replace anything. What is the purpose of having a warrantly if they won't cover things? I bought this couch on good faith La-Z-Boy had good quality goods. I was hoping to enjoy it for years and now I have to replace it after only 2. In all honesty, I will never buy a La-Z-Boy product again and I won't recommend your company to my friends.

The purchase phase was great at the Boardman Ohio location. Unfortunately it has been downhill ever since. 1st Sofa arrived damaged. Second sofa needed repairs almost immediately after. Less than a year or there about a recliner broke... Wait weeks to have it looked at... Order part. Wait weeks to have it come in. Wait more weeks to have it repaired. Oh and it comes with a bill??? I see why you have your Google reviews turned off now. What a bunch of BS about how well made your products are. Spent many thousands only to be highly disappointed. Doubt you care.

I purchased a recliner sofa from Slumberland, Minnetonka MN in April 2017. The couch was delivered at the end of May 2017. The couch started falling apart within a couple months of having it. After the footrests starting cutting our ankles and feet from nails or staples sticking out and the back would not return to a upright position and was pulling away from the center I contacted warranty repair. They sent someone out to look at it March 2018. The footrest part was replaced, but the back could not be fixed, nor could they put the end piece back in place. By June 2018 the new footrest and the old footrest both started coming apart with nails/staples sticking out. My couch was replaced in July 2018.

We bought three recliners from La-Z-Boy less than 6 months ago (they were about $500 each). One of the legs came off and couldn't be screwed back in, so we scheduled a warranty repair visit. Even though the recliner was under warranty, La-Z-Boy charged us about $175 for the labor and shipping required to repair the recliner (making it a terrible warranty). While the leg itself was solid wood, when the repair guy opened the bottom of the recliner, we saw that the interior (i.e., what you cannot see on the surface) was cheap particle board, and the particle board had deteriorated so badly that the leg came off. The construction quality of these chairs was terrible (especially considering that the recliners weren't inexpensive) and to be charged $175 for something that was clearly a manufacturing/quality defect was offensive. We'll never purchase anything from La-Z-Boy again!

In the spring of 2018 we received 7 pieces of La-Z-Boy furniture covered with Aniline Leather which was very expensive, but according to the La-Z-Boy literature was the best we could get and the colors stayed vibrant. I wish La-Z-Boy actually had a customer service department. Somebody is pretending to be in customer service, but failed to respond to my initial multiple emails until I told them I wasn't going away. Then after I described the substantial fading they wanted photos which I sent. I am still waiting for a resolution despite it being two weeks since I provided them with everything they asked.

I have purchased La-Z-Boy furniture in the past with great success. I returned to replace the sectional that lasted over 12 years with daily use. I went to the Dickson City PA store and ordered a new sectional. The employee failed to order a crucial part of the sectional and now this thing is unusable. AND I have to wait another 4-6 weeks, and hope the fabric matches! Doing your job is something these people can't do!

I received my La-Z-Boy swivel chair November 24. It had an ugly smug on it and it does not swivel, after many calls and a visit to the store I am told they cannot come to fix the chair or look at it until January 15, 2019. I will never do business with them again. I’m told the delivery person did not unlock the swivel. La-Z-Boy is very LAZY.

I can't believe a company like La-Z-Boy has started selling sub quality furniture. Their old products lasted forever. We purchased two La-Z-Boy couches and one chair from Grace Furniture in Marcy, NY on 3/29/15. We wanted nice furniture with all pieces matching in color. We were assured by the salesperson that these were nice pieces that would last a long time. Several months ago we noticed the upholstery on one of the cushions and one of the arms were starting to come apart. We have been asked if we sat on it with wet clothes or got it wet in some other way.

I drove 120 miles and went to 3 of your stores and none of them were doing your so called BOGO. I wanted to replace our 2 La-Z-Boy for Christmas, total waste of time, I'm going to buy something else. Very disappointed in La-Z-Boy!!! Ps; The chair I'm looking for is Calvin-Reclina-Rocker style 010504 - Sku 370012596.

We placed an order for 3 chairs at the Salem, Oregon La-Z-Boy store. When we ordered they told us it would take 6-8 weeks. It is now Dec. 4th and we called to check on the status only to find out that they are now telling us 10 to 14 weeks. The manager will not call me back, the franchise owner does not make him or herself available. I will not recommend this store to anyone! Horrible customer service!

I bought what was sold to me and priced as a leather recliner. A drink got spilled down the side of the cushion and while I thought I had cleaned it up I missed a spot. It stuck to the inside of the arm and when I reclined it the next time it ripped the top layer off the fabric. When I brought this to the attention of La-Z-Boy customer service they said what ripped off was just a spray coat on top of the leather. This "spray coat" peels off like vinyl and frays like cheap fabric. It's embarrassing to have been duped by this company that I have held in such high regard and especially on leather furniture which I feel I have considerable knowledge about. I wish I had read the reviews on this site before I made the purchase.

I just wanted to share our experience regarding our visit to the showroom in Dublin OH. We were assisted by Virginia. In our opinion Virginia went above and beyond to help us with our unusual request. We went in to look at fabric samples for 2 pieces of furniture we plan to buy for our condo in Florida. We wanted to take advantage of the sale that was happening now but won't be in Florida until early January. Even though Virginia wasn't going to benefit from our visit, she did so much to help us and in the end secure the best deal we could get through the store in Florida! I won't go into all the details of how she helped but it was tremendous. If you are considering a furniture purchase from the Dublin OH location, please ask for Virginia. I promise you won't be dissapointed!! Thank you!

I am so disappointed, got the Jasper Recliner-Rocker today and there are so many things wrong. I don't want to say the wrong thing and get myself in trouble but La-Z-Boy I so surprised and shocked. I talked to someone and I guess they are going to try and straighten this out, but we all know what's going to happen. Don't play me. I tried to show pictures.

I have a two year old recliner that the mechanism has failed. The parts are warranted for a lifetime. Sounds good. The labor is only covered for one year. The cost to pick up and repair will cost me 1/3rd the cost of the chair. I was told I should have bought the extended warranty. They are in the repair business and not the merchandise business.

Had the design team design a living room for me... Bought a sectional sofa, chair, 3 end table and 3 lights. Couch is most uncomfortable, only after 4 months the pillows are sagging. The stain guard does not work and the chair is already frayed. This is a household of 2 adults no kids. No response to any inquires. I would like to return the whole thing. I was willing to pay for quality but sadly it is not there.

Loveseat delivered in May this year. Color is coming out of leather on the headrests. This is outrageous considering what I paid for this piece of furniture. Going round and round with corporate to get a decision on what they will do. It's still under the warranty too! Never had this happen in my 50 years of buying furniture. Owned a cheaper leather sofa for 13 years, no problems. La-Z-Boy what happened to your workmanship and integrity??

Purchased a lift chair in 09. Chair still in great shape but the remote will not raise chair. All other functions work. Contacted La-Z-Boy who said no replacement parts available due to age of chair which cost about 2500.00. Remote made in China. We thought we found a replacement on eBay for 33.00 but it did not fit. I will not return to La-Z-Boy.

I bought a sofa and a recliner from the Markham store. My salesperson was Dave ** and both times, he was excellent. He listened to what I wanted so he could show me items that matched (I did not waste time looking at items I would not like). I wanted red for the recliner and Dave spent time pulling swatches to find the right red so it would match the pillows on my new sofa. Dave emailed me to inform me when my recliner would be built so I would have an idea of when I will receive it. Terrific customer service. If I need anything else, I will go back to the store and ask for Dave.

After calling about a repair issue La-Z-Boy complied with my request "to a degree". So far I have had repair people out here 5X and the problem still isn't fixed. I have to travel from out of state to get to my home.100 miles each way. So far I have traveled 1000 miles plus cost of fuel, 25 hours of my time and the issue still isn't resolved. I write this as the repair person is working on the recliner. She indicated that the company still DIDN'T send ALL of the parts requested & required. I asked to please just replace the chair and they said NO. I ask again NOW, Please Replace This Recliner. I'm totally done with La-Z-Boy forever and I will tell whoever will listen that this company has lousy customer service. I will NEVER buy another piece of furniture from this company and I will tell everybody I know about my experience.

Unbelievable!!! My chair is breaking. The springs are broken. Purchased about 1998 I was delighted to be reminded of a lifetime warranty. 10/16/2018 They sent out a tech from FSN...nice guy. Took picks. Said he'd order springs, swivel, etc. 10/17/16 La-Z-Boy calls to say the photo is blurry and they need a new picture. The order wasn't placed. I texted the tech (Vince) new photos and he said they were what he needed and he'd get it to La-Z-Boy. 11/6/2018 On 11/6, I call La-Z-Boy to confirm. They are still waiting for the number!!! WHAT!!?? They ask for a blue label. OK We take pictures of EVERY tag that I can find on the chair. There is no blue label but I send what I have. I call Noemi - La-Z-Boy Customer Service to confirm. She says, yes that is what she needs and she will place the order. I wait. Again.

La-Z-Boy sent me an email with a promotion of a Black Friday and a Cyber Monday sale. The pricing was attractive and said "online only", which I prefer. When I follow the link the website, the pricing on the homepage matches the pricing on the email. BUT on the product detail page the pricing goes up dramatically.

I made a purchase on La-Z-Boy, Heartland store on Nov 3rd 2018. Store address: 5950 Rodeo Dr Unit #6, Mississauga, ON L5R 3V6. I was told I will get my order delivered within 2-3 weeks. So, I paid upfront (full amount) because I was too excited to get furniture for the new house and I have family visiting us (7 people) in the first week of Dec 2018. Salesman ** said they have inventory coming in so it should only take 2-3 weeks, "I will call you guys and let you know if we can do anything sooner than that." 1 week later, called store and spoke to ** and asked him to cancel rug from our order because I am not a big fan of area rugs. He first said it's CUSTOMIZED and cannot be cancelled. (WHO CUSTOMIZES RUGS?) Called him again. He said he is working on it and will cancel it. Waited for 2 weeks for him to call me and went back to the store and got it cancelled myself.

We had special ordered two couches in September. They were rather expensive. They told us that it would be 4 to 6 weeks. Great, our basement was being remodeled and that fit the timeline. Call at 6 weeks and they said it was shipping the 12th of November. Call back after the holiday and they said it was now shipping DECEMBER 31st!! So, that means mid January. So, now we have a living room with no furniture for the holidays. DISAPPOINTED.

I bought a couch last year and it's been a nightmare. The back pillows constantly bunch up and require that I remove them, stomp on them to distribute the stuffing and replace them. The seat cushions have completely shifted so the seams are on the top and I have yet to figure out how to do this without completely taking the pillows out and putting them back in, not a task I have energy for. The store came out to look and told me that it's just how the couch is made. Very bad design.

I bought a oversized rocker recliner on "sale" at La-Z-Boy Furniture Galleries for over $1100. I got it home and the recliner leg support was pretty wobbly side to side, for a brand new chair. Within a year or so the leg support no longer would stay up and support my legs. I called La-Z-Boy, remembering their so-called "Lifetime Warranty". They said they could send someone out to look at it but it will cost me $119 for a service call just look at it, and it could be more depending on what the fix was. So I decided to look at it myself to see what I could see. I took the back off (BIG MISTAKE) and turned upside down so I could see the workings of the leg support. I found the problem with leg support, a plastic piece, yes plastic, fell out of location and off, and that piece was supposed to support the weight of my legs. It wasn't like I abused my new chair, I spent some good money and wanted to make it last.

I purchased your top of the line leather recliner back in September. It was very expensive! I called yesterday for a repair order as it just quit working. I was told the soonest someone can come out is approx 3 weeks "due to the holidays". This is totally unacceptable to me. If you know the holidays are a busy time for repairs, why not staff up? This on the heels of a pending $3K order for additional furniture has me doubting my relationship with La-Z-Boy. I would appreciate a call from a supervisor, thank you.

We placed an order for custom upholstered furniture on 10/19. At that point, custom furniture was 4-6 weeks out on delivery and we were told to expect our furniture the week after Thanksgiving (11/30 - 6 weeks). When I called to inquire about the status of the order, I was told it was not even scheduled to leave the factory until 12/24 - 9+ weeks from the order date! Furthermore, I was told that we were never told the week after Thanksgiving for delivery. I am furious! Since we are moving in to a new home, I would NEVER have ordered furniture that would not have been here for the holidays! We have spoken to La-Z-Boy rep on 2 different occasions and find them to be quite rude and completely unhelpful. We will NEVER purchase from La-Z-Boy again! We were warned by friends and should have needed the warning!

Lo and behold my EZ Lift chair is malfunctioning yet again. Will file another claim tomorrow third. Warranty to run out soon then stuck with piece of crap paid $1000.00 for. La-Z-Boy refuses to replace as their warranty state to repair only, not replace. Be careful when buying for these scum as they don’t honor their product.

I have on La-Z-Boy products for 40 years between recliners and recliner couches. My family has also purchase La-Z-Boy recliners and still have 30 year old ones that are comfortable to sit in even though the material is worn. I purchased a La-Z-Boy recliner in June and 30 days after using it when reclined since it was a rocker recliner it would make a screeching noise. The technician came out and said, "I'll take pictures and send it to the factory. They'll let us know." I later spoke to customer service of the store I bought it from and they replace the chair. Now 5 months later the seat back lumbar support area feels like it is stuffed with rolled up socks. The customer service representative said, "Well you know they don't make things like they used to." My next Furniture purchase will be any brand but I might as well Payless for something else knowing that if it fails I can just pitch it and go buy another one for half price.

Ordered 2 of these (Astor Swivel Recliner 010519) on 12/7/2015 from Coffey Furniture, Granite Falls, NC. No order number. Both chairs have squeaked from the beginning and now are at the point where we are considering throwing them away. How do we lubricate to get rid of the squeak? What can we do. This is our 3rd order from La-Z-Boy but will have to be our last. HELP! Love the chairs but the squeaks are horrible. Coffey Furniture told us this is not their problem. This has been going on for most of the time we've had the chairs, but has gotten worse over time.

I want to start off and be clear when I say that when my wife and I started looking at furniture to put into our new house I wanted to go with La-Z-Boy because of their solid reputation and past experiences we have had. Like all things it seems these days I guess things have changed. The buying experience was fine and the sales team was knowledgeable and deliver was prompt and on schedule.

So after my Mom kept telling me to go look at furniture at La-Z-Boy (I was looking at less expensive options), I finally went in... She was buying us some of the furniture for our new home, so I checked it out. I was “captured” by the sales associates and fell in love with some pieces and the colors of the upgraded leather. Long story short, we, and my mother, purchased combined about $19K in furniture, which was an upgraded leather couch and 2 upgraded leather chairs (non-electric) and 4 pieces of wood living room furniture. Our living room looked perfect & beautiful, and we were happy, except that one of the chairs arrived with a “dent” in the back leather panel due to it leaning against something where it stretched the leather. We had a technician come to the house to assess the damage and he informed us to give it some time to see if it comes out on its own and that we had a year.

Awhile back we purchased a sofa and loveseat from you. The salesman talked us into the extra cost saying, "I am telling you it covers everything!" Needless to say a little while after it started getting pulls in it. After several calls, sorry not covered. Never came back and probably won't and told several friends.

I bought the chair for $1200. It was a big man chair. After the first 1 1/2 yr. the rocker pieces on the bottom of the chair broke off. They were glued, doweled and head with 3 screws. I reglued them and put in 4 boules with nuts. WHY didn't La-Z-Boy do that? After the 2 yr point, the back broke away from its mount. CHEAP FIBERBOARD. No way to repair it. NEVER AGAIN LA-Z-BOY. Your name says it all. I am posting it on Craigslist so everyone can see it.

Very disappointed in the quality of the last 4 recliners purchased. The last set purchased 12/10/2013, both just stopped catching when reclining, granted they are 5 years old, they look like new and get a sitting time in the average of 10 hours per week. The warranty is a joke, I just called. It would cost average $250 to fix. The leather set prior to the last ones were not much better. Just disappointed.

I get a lift chair and less than 24 hours later doesn't operate properly. Contact sales person I dealt with who said she was store manager and get nothing but run around. Even called corp office for help and still more run around. Nothing like spending 2400.00 for defective furniture. WILL NEVER BUY ANOTHER La-Z-Boy PRODUCT AGAIN.

Worst recliner ever, & not even a year old. When I bought it the sales rep told me that this was the best chair for comfort and back support since I have a bad back & was having pain in my shoulder. Bought it on 12/8/17 and already had to replace the seat, leg rest, and all the backing in the chair. I had shoulder surgery in April & have been out of work since because of the pain from surgery so, I have not been able to sleep in bed, so I have been practically living in this uncomfortable chair that was supposedly to be the best chair they had. When I was sitting on it, it felt like I was sitting on a board. When the repair guy came out on 9/28/18 he said the chair was crooked, leg clamps were missing on the right & left side and that the back Poly-fil was compressed.

We decided to buy a La-Z-Boy couch and sofa since there is a lifetime warranty and supposedly they are the best builders of couches. Well the problem here starts with the engineering of this product. After about a month, the area just under the armrest, where your elbow floats down... Since not everyone leaves their arm UP on the armrest (which is padded). There is an exposed (just under the material... Not padded at all) right angle of plywood! The sofa was really bad and they took a while to send out a new arm then another week to install it only to find that this arm is no better! Meanwhile the COUCH arms, just under the padded top have worked the padding away, exposing a hardwood edge which we have bruised our elbows on, forgetting it is there.

This company does not have the quality merchandise that it did before it sold out to comfort care. The foam padding and Dacron in the seat and back of my rocker recliner has failed. I can feel the wood frame through the padding. This chair is less than three years old. I called La-Z-Boy comfort care and they want to charge me $100 service call to just come to my house. I have contacted furniture reupholstery companies to get the padding replaced and it would cost me more to do this than to go out and purchase a new chair. There is no way for the padding and foam rubber to be replaced, without completely removing the fabric.

I spent $4,000 and it hasn't lasted a year. LifetimeWarranty is YOU PAY SOMEONE TO FIX IT AND YOU PAY FOR THE SERVICE CALL FOR $80 TO EVEN LOOK AT THE SHODY WORKMANSHIP, then it's at their discretions whether they cover it. You do an option of taking your FURNITURE in for repair, which you will pay labor for.

I am emailing to hopefully get answers about a case with your customer service dept. I have always owned La-Z-Boy sofas and have the Ultrashield warranty - about 2 years ago my sofa literally started to unravel. My warranty refused to pay due to it all being seam separations. On 2 occasions I contacted customer care - most l recently this summer after emailing pictures many times I still have no answers and my barely paid off sofa is unraveling and the warranty won't do anything. I am so extremely disappointed. The customer care folks told me what I have does not match what they have in the computer and despite sending multiple pictures I still have no answers. Please help me fix this. Thanks for your time.

We've never had a worse experience. To start with on the promised delivery date they discovered one of the couches didn't meet quality. They had a week to discover this, but waited until the delivery day to check. Then we couldn't get a straight answer from then on when we would get the couch we'd already paid for. Finally got a confirmed date and then the delivery guys couldn't find the house even though everyone else who has ever delivered has been able to.

Buyers - beware. Be sure you can return a La-Z-Boy if it is defective and get a refund. I will never do business with them again.

Very overpriced, very poor customer service, very poor store management. The contract is written only in favor of La-Z-Boy and even states at the bottom, "...any oral agreement on premises cannot change the foregoing between buyer and seller." In other words, the sales rep tells you anything to get you to buy the furniture, gives very misleading information, or leaves out very important information about the warranty (like ONLY La-Z-Boy leather spray can be used at so many times a year or the warranty is null and void). Would not return our calls when we had questions.

I just bought my fifth La-Z-Boy recliner chair. It is a "Jasper". It is a nice chair but the recliner slides way too stiff. I have called La-Z-Boy... and they told me how to loosen the adjustment wingnuts. I did that. I have almost totally reduced all tension... but it still is very stiff and makes a grinding noise when operated. It appears the front slide (no adjustment) is just too tight. Kind of unhappy with my one week old chair.

There is a discolored area on the headrest the size of a watermelon. It looks like crap. There are two small areas on the seat that we just noticed last night that where it is also beginning to discolor. I reached out to La-Z-Boy the cost to fix $760 - no way is it worth it - it is probably the same crap quality materials that they would replace it with so I'd be back to square one in less than two years. I will NEVER purchase anything from La-Z-Boy again. It is sad that an iconic brand has deteriorated to this terrible level of quality.

I ordered a leather duo sectional June 10th, it was delivered 8 weeks later with one sofa with different height legs and 3 scratched areas on the back where they brought it through door. I called right away. They gave me a discount (less than 10%) since I will have to take a day off for them to REPAIR my NEW sofa. I was not even given option to get a whole new one like I bought!!! It is NOW NOV 6th 3 months after it was delivered WRONG and has not been fixed. I cannot connect it together because of height difference so my grandkids fall through. I called to complain to Champaign office and was told I had already gotten discount. I could not return my sofa even though it has NEVER been what I bought and that there was a process and I was not being Adult! I wish I had never bought and spent almost $7000 and I will never return or recommend La-Z-Boy again and I have been having your products for 30 yrs.

We purchased two leather recliners that rock and swivel for $1000 each that was purposed for a secondary living room that was rarely used. Albeit rarely used they were cleaned religiously so not to void the warranty. Mechanically they work well, however a few months ago we noticed that sections of the leather started peeling/cracking. Mainly on the head section and slightly on the arm section. The rest of the leather looks really good (including seat area). This is a common known issue with defective bonded leather material. The warranty expired and La-Z-Boy refuses to do the right thing by a loyal customer. This is my third set of La-Z-Boy furniture. But I assure La-Z-Boy that was my last time unless they offer a solution. As it stands La-Z-Boy can't be trusted to stand by what they sell. Live life comfortably tagline means nothing! It's more like live life comfortably short term.

We have purchased several items of leather covered furniture over the years. We were always assured by sales staff that the leather process used by the company ensured that the leather would not discolor, fade, peel etc. The first set of recliners we had for 18 years and true to the claim, the leather withstood daily use, grandkids, pets etc. The second item an overstuffed sofa which we have had for 12 years also had no discoloration, fading, peeling etc. However in 2017 we purchased 2 replacement recliners and again received the same pitch that the leather would not discolor, peel etc. In less than a year, the finish on the leather started to deteriorate which we reported. The company sent a person out to take pictures of the problem.

My sofa less than a month old with 3 issues. Service comes out takes entire bottom to repair, orders parts, brings sofa back out, puts back together, nothing repaired. I call as always my store, emails, complaints. No resolve, trip to store, talk to manager. Says she will call back next day, she doesn't. Again I wait, call my salesperson, explain my complete disgust, by now I just want a complete refund. More emails, all explained to service, owner/manager and a few more, 10/29.

My wife worked overtime to buy two new La-Z-Boy recliners. The chairs are ok overpriced in my book. But they slide like crazy and have ruined our hardwood floors. We have chased these things all over the living room. It brings us to tears to look at our floors. I have spent a couple extra hundred on Matt’s and so called fixes on the net. Best advice; stay away from La-Z-Boy recliners unless you want your heart broken.

We purchased a chair and a couch to replace the ones we owned for 16yrs. The chair pilled, the fabric ripped at the seams, the springs sag, the arms are flat/sagging. General attitude is "too bad, so sad." I could have purchased a better quality piece of furniture at Wal-mart and spent a lot less.

3 years ago purchased a Briggs sofa with material code C124153. It has been fine. Very happy with it so we purchased a new Briggs sofa and chair with a different material for our living room material code D148707 and it has been a disaster. We contacted Forever Furniture 2 months after purchase. They said they have to follow a procedure and send someone to shave the furniture as pilling is normal with some fabrics and so they did a week later it was even worse and they came again shaved again but it didn't help.

Requested two small bolts to repair my recliner on Oct. 1, 2018. After several emails and phone calls to Valerie, she said she contacted the manufacturer? and they shipped the bolts around the second week of Oct. It is Nov 1 and I have not received the bolts, called Valerie and she said she has again contacted the manufacturer and says they will ship them again? I doubt I'll ever see them. This is one ragtag operation, very unprofessional, unsympathetic and uncaring. What a joke, lifetime warranty, don't believe it. Never again La-Z-Boy, you're dead to me!!!

I worked at a competitor furniture store for 18 yrs, and when it came to buying new furniture, I chose La-Z-Boy! Best on the market in my opinion. From Scott, the sales manager in Irondale, to James **, my salesman, to the 2 delivery men, everyone was awesome and went the extra mile to be accommodating! The furniture is good looking, and comfortable. Very happy & highly recommend!!

Ordered 9-8-18 but still have nothing. At the time I ordered this chair, the sales woman told me I should receive delivery of it in less than 6 weeks. That period of time has come and gone. I did call the store but was told there was at least a week's delay before the order was sent in but that I should receive advice of my balance due and a delivery date by the next week. Nearly two weeks have elapsed since the telephone call and I have heard nothing from La-Z-Boy. Customer service seems to be lacking here. A telephone call or email explaining the delay and estimated time of delivery would be nice.

I purchased a beautiful electric recliner couch 12-13 17 from Jeff, wonderful and helpful salesman. That is where it ended. July 5th of 2018 with my purchase only being 6 months old the trouble started. I was vacuuming my couch cushions when I noticed the material was fraying. I don't have an industrial vacuum, just a Hoover Wind Tunnel. For 6 months I was given the runaround trying to get something positive done. In the meantime I was informed that the material was discontinued. I wonder why.

My dad bought one of your power recliner XR+ chairs 2 years ago after he well researched which chair was best for his medical condition. Your chair was #1 so he went down to the store and tried the demo out and ordered one to be made. Since its delivery he has had issues with the foot rest catching his carpeting. My dad being disabled was unable to use he body to push back and lift and relied completely on the remote control to ease his legs up and lift him back, which in the store it did perfectly (but you didn't account for carpet). My dad called numerous times until a rep was finally sent out to investigate. His solution was to accuse my dad of trying to back out of his contract that there was nothing wrong with the chair. I tried to suggest the chair needed a lift but he argued again that nothing was wrong with the chair.

One of the two recliners we purchased has a hole on the left side between the top and seat that I can put my fist through. The saleslady from La-Z-Boy came, took photos and agreed that it was not right. They ordered a new back. When the man brought it, the hole was still there. He stated that he would not have me sign the paperwork because he thought something was wrong with the frame. Jessica at La-Z-Boy told me they would pick it up, take it to Mobile and try to fix it. She could not tell me when it would be returned. That is unacceptable to me. They have my money and I would not have use of the chair for an indeterminate amount of time.

I bought my La-Z-Boy recliner 2.5 years ago. The footrest no longer lifts up all the way and there is a part loose resting on the floor under it. The fabric is cheap and so is the foam. I bought a $125.00 service protection plan at the time of purchase. I began the repair or replacement claim. I was told there was "accumulation of damage and the claim is denied. I have only gently used it. Cheaply made and lousy product support. I'm pursuing it further at this time. Customer abuse began in the store by lying about the service protection. The warranty furniture inspector was unprofessional and so was the warranty 3rd party.

The quality of the wood is less than expected. If you rub your hands across the fabric and feel the wood, you can feel the knots and holes in it. The cushions have gaps in them and things like the remote and even a book slips all the way through. You can actually see all the way through to the floor. We have called La-Z-Boy and the store where we made the purchase but nothing was done.

These two recliners we purchased just 6 weeks ago are the biggest pieces of junk and I’m slapping myself for not buying FLEXSTEEL BRAND FURNITURE. I should have known it was a scam when the girl at the store said, “no discounts, no returns.” I’m usually a very good shopper finding good deals on good merchandise but boy did I blow this one. DO NOT BUY LA-Z-BOY, BUY ANYTHING ELSE. ANY. YOU’LL BE HAPPIER WITH IT.

I found out the hard way that only La-Z-Boy's recliners are covered in real leather, love seats and couches are covered in BONDED leather, it is vinyl looking material bonded to fabric. We bought a recliner, a couch and a love seat exactly three years ago for $8,400. We also bought insurance with Ultra Shield through La-Z-Boy.

We custom ordered 2 couches in June, 2018 after selecting them based on the floor model. After 6-8 weeks, as we were told, the couches arrived but they are not the same as what we ordered. While the color and fabric is fine, the couches are hard, sit higher than the floor model so my feet don't touch the floor, and the back of the couches are low and don't offer neck support.

We are pensioners and decided to purchase new reclining sofa, chairs and loveseat for our retirement years. We already have a La-Z-Boy rocking chair that is 40 years old and still in perfect condition. The new items we purchased cost us approx $6,000 total. We were very excited when first receiving them but soon realised that in order to have the recliners work we had to have electrical sockets to plug in the furniture in order to use the reclining motion. We should have called and asked for a refund right then and there but we didn’t because we thought this was normal for recliners, IT IS NOT, my sister bought a reclining sofa and chair from a reputable company in UK and it is silent and motor operated.

Bought a La-Z-Boy reclining couch in 2015. I am the only person that sits in this couch and I weigh 130 pounds. Within the first seven months the Foam in the back Section of the couch started flattening out. I should’ve said something at that Point, but decided to use the other side and fluffed it up. Same thing happened to the other side in the same amount of time. Unfortunately the warranty was up and they tell me They will give me a ”small” discount on a new couch or I will have to pay for repairs. We have had La-Z-Boy recliners all of our lives and have never had such poor quality. Cost of the couch was $1200 and it is certainly not up to standard. We are very disappointed to say the least.

Fell in love with a grey fabric sectional August 2017. Upgraded and ordered another style with the grey fabric. Received in late October. By Christmas, it had started to pill badly. Service came out in January and documented and agreed it was a bad batch of fabric. Reordered new sectional after I was assured there was nothing wrong with fabric. New sectional arrived in May. Started pilling again in September.

I just purchased a sofa, loveseat and recliner from the La-Z-Boy showroom in Springfield MO and was so impressed with the sales, management and ownership of this location. The items we purchased were in stock and we picked them up at the time of purchase. Unfortunately one of the recliner backs was damaged due to the packing on our way home. After I reported this unfortunate incident, the manger called me, gave me her personal cell phone number and the owner called me the next day and assured me that the part that was damaged would be replaced. I was sad that my new furniture was damaged but was so impressed with the rapid response. I will definitely recommend this store to anyone looking for quality furniture and excellent customer service!

STOP AND READ BEFORE YOU PURCHASE ANY LA-Z-BOY PRODUCT!!! CUSTOMER BEWARE. I purchased a sofa, chair and ottoman less than 2 years ago and the frame on the sofa is already broken! I live alone and the furniture has been hardly used. I specifically purchased the set because of the brand La-Z-Boy which has always stood for quality and customer service. This is no longer that brand and La-Z-Boy no longer stands behind their product. When I contacted the store I purchased the product from they informed me that the warranty issued by La-Z-Boy only covers the material and no longer covers the labor cost. They also informed me by the time I pay for a repair (if even possible) of the frame it would cost as much as a new sofa!!

I purchased a sofa and love seat after a year and half the cushions started to sag. I called to get new foam inserts. My cushions were still under warranty so they replaced the cushions inserts. Now the cushions are worse than before. I paid a lot of money for my furniture and it is awful. I asked what the company could do for my situation and the answer was not much. Very disappointed in La-Z-Boy furniture.

I went into the Montgomeryville store yesterday looking for a couch and found one that I liked. I have a chair at home I'm trying to coordinate the couch with. I asked to bring home the sample of the fabric so I could look at it next to my chair, and they wouldn't allow it. I offered to leave my credit card # and told them that I would bring it back today - still not good enough. How am I to buy a couch if you won't let me bring home the fabric sample? The salesperson Carol who was very nice and understanding said if I ordered the couch and didn't like it when it was delivered I was stuck with it. Carol tried with management to let me take the sample home. No luck. Sad.

So disappointed in the loveseats I bought. Piece of junk. The fabric is all wrinkled over, very uncomfortable. The rollers for the recliner went bad within the first year. The foam has gone down, no support for back, or bottom. The frame is loose. I would not recommend buying La-Z-Boy. Years ago I would, not the same workmanship anymore. Sad.

I ordered 2 La-Z-Boy Eldorado High Leg Recliners from my local Slumberland dealer at the end of August 2018. I was told that they would be 6 weeks out~ which was supposed to put my order in about now. I received a phone call from the retailer last week informing me that we would be ANOTHER 6 weeks out. When I asked why, they said they would find out. It took over a week to get an answer, and now we are pushed back ANOTHER six weeks, which now equals 12 weeks out. If there is a manufacturing delay on these chairs, why don't the retailers have access to that information? I have sold my other chairs and am now sitting 'chair-less' thru a family event, and quite possibly the holidays.

Can't write the whole story again. Leave it as a poorly build $1800 recliner with inferior parts broke after 14 months and your "best in the business" warranty will cost me $150 for pickup and delivery to your Dallas location and then $125/hr for the repair which I bet you will figure out how to turn a 15 minute job into a 2 hr minimum. Your customer service at LB Int'l as well as the local franchisee is the WORST in the business. In fact your LB Intl service rep lied to me. They said they would DEFINITELY get back to me by THIS Friday and that was THREE WEEKS AGO!!! I did not read your guidelines and I do not care what they say. The truth is all that matters whether one likes it or not. I spent untold hours trying to resolve this and at this point I need to do ANYTHING else in life! See ya!

La-Z-Boy power recliner quit. 6 years old. Lightly used by single person. Imagine it is a power supply issue. Can only source via La-Z-Boy. $109 for service call -three weeks out - that I must pay for now. Assuming it is a power supply issue, (and repair person has one in hand) additional $155.00 charge and a whopping 30 day warranty. Meanwhile, stuck with chair with foot-rest raised - in the way and totally unusable. What a racket! Buyer beware!!

I bought a James right side loveseat with a left side chaise. The loveseat broke twice and they keep having to order parts. I paid a lot of money and thought I was getting a quality couch but it appears I got a nightmare instead.

I purchased La-Z-Boy Crandell Recliner Aug 2017, by Oct 2018 the recliner was useless to me. $80 for a service charge and $60 an hour for labor, after 17+ years of having multiple La-Z-Boy recliners, I am putting it out on the curb Nov 2018 to have it hauled away as junk. I will never buy this product again, just a waste of money. This company should be ashamed of themselves for selling a product for almost $1000 and delivering a piece of junk.

Purchased recliner 4/2017 along with furniture protection insurance. Filed claim 9/2018 due to chair "sinking" as you sat in it. Claim denied because they claimed not manufacturers defect which it obviously was. $400 chair should not have broken down at 1 1/2 years when only used 3 hours day. Will not purchase any future La-Z-Boy merchandise nor shop at Badcock Furniture. Poor customer service and an attitude of could care less. Purchasing the insurance appears to be a scam.

Complaining about manufacturing levels (or, lack thereof). We bought these custom made recliners Sept 2017. I called in March of 2018 because the backs were sagging and the seat cushions were imprinted. Service came out and said for us just to fluff the back; unzip it and pull all the stuffing up and fluff it up. That is ridiculous for a new piece of furniture. I complained on their website and was answered: (holding my nose here) "They have met La-Z-Boy manufacturing guidelines." In addition to those irritants, now the color of the fabric is actually RUBBING OFF on the chair arms. When you vacuum the chairs, there is no padding below the fabric, so you scrape the frame each time! I have a Flexsteel LOVESEAT and it is perfectly made; quality construction and the frame is padded so you don't catch your vacuum on the fabric each time you clean. Very angry and feel betrayed by this company. Sales were wonderful.

When we purchased our furniture on September 28, Christina ** advised if we seen an ad with a better price to contact the store. I contacted her on October 4, as there was an advertisement advising free delivery. She advised she would need to talk with the manager. She called me back and advised that the purchase had to be that day. I advised that is not what she advised me and she stated she understood and that there probably would be other customers upset too. She advised she was not aware that it would not apply. I believe La-Z-Boy should have to stand behind what their salesperson conveys to customers. It may help if they are properly told what is covered and not and convey that to their customers.

Loved La-Z-Boy products because they have always sold us on the Lifetime warranty as a selling tactic. We have a Sofa, 2 recliners and recliner chair. Spent big bucks for what we thought was quality and great support behind the product (wrong). Our big boy recliner is failing from workmanship and when we checked about the warranty we were told that the parts were covered but the labor and transportation were not. Labor is $125 hour plus transportation (outrageous). This was not told to us in when purchasing these items. We had a smaller recliner that required repaired and they fixed it at N/C so no reason to think that lifetime warranty was as stated all covered. Buyer beware on the warranty. We will certainly reconsider future purchases and will advise all our family of the same moving forward. It's sad that our recliner didn't hold up and the rocker mechanism is falling apart.

I drove 60 miles & special ordered a recliner from William ** the store manager at the NY store in Latham. I waited 8 weeks for it although he initially told me it would be a 6 week wait & drove back 60 miles again to pick it up. When I got there, William ** was not there and the recliner was in the wrong fabric. I refused to take it and demanded my money be returned, which it was. I am extremely disappointed, to put it mildly, that the store manager couldn't get this right. I will never do business with La-Z-Boy again nor will I recommend them to others. There is no excuse for this. I wasted two days on this... one to order and the other to pick up. I'm extremely upset with you. I expected a quality product from a quality company and received neither.

About me: I am a 71-yr-old retired professional female, 5'4-1/2" tall,160 lbs. I am unmarried and live on a fixed income. My working career spanned 50 years. I assumed the role of property manager for the 10-unit senior condominium where I live in order to earn a little more money. My work here is 24/7. Events: On 12/19/17, I bought a special order burgundy leather electric rocker recliner from the Pensacola, FL Lazboy store: Style 1HR512, Base Cover LB133409. Total cost was $1,666.20. My lovely chair was delivered on 01/29/18.

Purchased a $2000 leather power rocker recliner in May, 2017. Soon after, it had a mechanical failure (a broken weld on the recliner mechanism), which was fixed at no charge in a very reasonable time period, after one call to the service department. So far, so good. Today (10/11/18) I discover that the leather surface of the headrest is de-laminating and called the same service department. The representative looked up my file, stated that I had not purchased the extended warranty, and blithely stated there was nothing he could do.

Purchased recliner Jan 2017, along with extended warranty. Foot lift broke a few weeks ago. Warranty company claims it's not covered, and La-Z-Boy won't respond to my inquiry. I would definitely think twice about purchasing from them.

I bought a small recliner on 5/27/18. There is no padding on the arms so the frame rubs my arms, and I have no doubt this will make for uneven wear on the fabric. The fabric showed wear after only 2 months. I contacted my dealer, and they said they could do nothing. Call customer service, they said. After two weeks and 4 calls, I got customer service to answer. The only thing they could do was to schedule a service call. The service technician came two weeks later. Since then I have heard nothing. No contact at all. La-Z-Boy will not take the chair back, they will not replace it, they will not refund any part of the price.

I had La-Z-Boy chairs for 12 years no problem. Three years ago we purchased two very expensive leather recliners. On one of the chairs it’s like the leather is rubbing off. A guy called to tell us it would be over $100 dollars to come to the house and check it out, I said that’s ridiculous so I sent him pictures. He seemed shocked and told me it would be $600 to fix it. I said forget it.

La-Z-Boy delivered damaged furniture... scraped and scratched leather and more unseen damage after the sofa, standing up on its arm with no protection fell over. Store said they would "rebuild" it. After thinking about it, no returned phone calls, 2-week lapse in parts ordering, keeping all our money, we decided we did not spend $7000.00 for REBUILT furniture! The poor customer service made us realize that there was no way any warranty would be honored. A week after purchase, our sales rep. tells me that for the next 10 years, I would have to drive 45 minutes to the store to have my leather conditioner bottles filled up and use at least 4 times a year. If any other product used, the warranty would be null and void... one of many facts they do not tell you at time of purchase. READ THE CONTRACT!!! It is very one-sided in favor of La-Z-Boy.

Chair is awful. You can tell it wasn't built well. This is the third time that we'd have to have a repair guy to come fix the footrest. Only my husband sits in it so it's not handled roughly. Cheaper to buy a new chair!

I bought a sectional couch and an ottoman for $5000 with the 5 year warranty 7/2016. The couch itself is great but the material is garbage. After about a year I noticed the leather or faux leather, whatever it is, started to peel away from the fabric. This stuff is as thin as paint. Now it is doing it over the whole sectional and ottoman. I called La-Z-Boy and they told me I would have to pay out of pocket to get it fixed. I also called the 3rd party warranty company for the plan I purchased and they denied my claim based on the fact that they don’t cover peeling. So really what was the point paying for something I can’t use? I then called La-Z-Boy back and was still told I would have to pay out of pocket to get my 2 year old $5000 couch fixed.

The La-Z-Boy chairs are heavy and well-built and our customer experience was good, BUT - we have been buying recliners for over 40 years and our recliners are the most uncomfortable chairs we have ever owned. We have had the recliners for a year and have tried and tried to get used to them, but we can’t. We contacted our local La-Z-Boy store twice, but got no satisfaction. When we can find recliners that we like, we will be selling these thru consignment or on Facebook. They were very expensive. At this point, we would get recliners from an estate sale if possible. We are very unhappy.

Paid in full for sofa, it was delivered damaged by very incompetent boys at a cost of $400.00. I could not get any answers from them re: type damage after it fell over in the truck, parts ordered, how long would take. No one returned our calls. When we got through to someone, no one knew what was going on. We decided we did not want "rebuilt" furniture for $7000.00. We did not go to " La-Z-Boy Rebuilt Furniture Galleries." Found out later that we had to use ONLY La-Z-Boy leather spray at specific times in order for warranty to be honored. We knew right then we were screwed...they would make up all kinds of excuses to not honor the warranty. All furniture they call "Special Order" and cannot be cancelled for any reason (even if it's damaged). Bottom line: very expensive furniture, very poor customer service. Save your money and go to a consignment store.

Today I visited the La-Z-Boy at Galleria in HENDERSON NV. I needed assistance with a product dilemma that has persisted for 3.5 years and three service calls deep unresolved. My intent was not to deride, sow discord or find fault, but to merely work the problem objectively with the only group that could help me, the provider.