La-Z-Boy Furniture Galleries Reviews

Purchased the chair and 1/2 recliner about 7 years ago. It has held up very well. The fabric is very durable as well as the mechanical functions. The only drawback is the height of the back. Way too short and doesn't support the head and neck very well.

I was disappointed that the "lifetime warranty" steel frame bent so easily; and that the warranty was actually worthless, as you had to pay all the labor.

It fell apart after 1 yr. Granted I used it as my bed because I can't sleep in a normal bed, I suffer from severe chronic pain and a recliner works the best in keeping the pain at a dull road so I can sleep the problems.

I have an electric recliner which should be outfitted with an emergency release in the event of a power outage. You cannot get out of the chair if in a reclining position.

I had a beautiful designer La-Z-Boy recliner when I purchased it.I honestly bought it for its look, but after getting it home and sitting in it I fell in total love with its comfort. It is not often that you can get something beautiful and totally comfortable however with La-Z-Boy you can. I highly recommend La-Z-Boy for its quality comfort and you cannot beat the price.

I have purchased La-Z-Boy recliners for many years and they have been of good quality. But this last one has been below the quality I have come to expect from La-Z-Boy, and I’m am disappointed in the quality of materials and workmanship.

I think the mechanics of the La-Z-Boy chair are the best, but the price and the way it lasts is just ok. They try to upsell you with fabric spray that is bad for you.

A nice recliner overall. It has been safe and giving us no trouble. Style and safety is what I look for in a recliner. Overall comfort is a must, plus durability. It has it all.

Well made, very comfortable and stylish. La-Z-Boy has kept up the reputation that it has had for many years, would consider purchasing another one, if I need to.

I purchased not actually a recliner as such but a reclining sofa and love seat. With hindsight I wish I had purchased the power unit instead of the manual but it was a bit more expensive so I didn't. I also decided on leather because of the potential stains that could be generated with fabrics. All in all I guess I am pretty satisfied with what I have. If there is one draw back with my particular set it would be the durability of the set. I have had it now for about 2 and a half years and it is beginning to show signs of wear on the cushions and arms. For $3500 I thought it would have lasted longer.

Awful!!! Watched the salesperson mess up a sale with all wrong info. Bought 2 La-Z-Boy chairs that are super uncomfortable. Will NOT go back and deal with the sales staff for that price.

Was suppose to be leather. It changed color and they wouldn’t stand behind it. They wouldn’t replace or fix it. Would never buy from them again, and wouldn’t recommend to anyone.

I have owned these recliners for quite a few years and they look as good today as when I purchased them (matched set). Also needed one worked on and had no problem with getting service. Had to pay only for service call.

Mechanics are not robust. If I weighed more, I believe the device would not hold long term. I expected "industrial" strength. Seems flimsy. Separate recliner arrived flawed and required service call.

I love the looks of the recliner but a Yorkie jumped on the extended footrest and snapped the particle board with which the chair was cheaply made. Not long after, metal started coming through the fabric and poking people in the legs.

Leather recliner has been great and if leather cleaning and conditioning is done as recommended, it is lasting very well. My only problem, the composite leg adjustment lever broke and had to be replaced.

La-Z-Boy make the best rocker recliner, many positions. You pay more, but it is worth it. Make sure you have the room for a rocker recliner, because if you go with the wall hugger, it is not as good.

My mama bought our first La-Z-Boy recliner when I was in high school. I would never have another brand of recliner. It is the best! That very first recliner stayed in my den for years. When my daughter got married I gave her that same chair and still use it today. I am 66 years old so that proves La-Z-Boy is the best made, the best quality and the longest lasting chair on the market.

Can’t even know where to start. Ordered a couch with recliners at the ends and two different recliners. We were told it would be 6 weeks. After multiple follow up phone calls after the quoted time, we finally received it 3, yes 3 months later. The seams are crooked on the $1,000 leather chair. The couch is another story. The two end recliners sounds like some sort of heavy equipment when pushing the button to the reclining position. The cushions are already sinking and we had for just 4 months. Very poorly made. Customer service wasn’t any help. I was stupid enough, I ordered armchair covers. Well that took another 3 months. Terrible customer service, run, don’t walk, to another store if you are in the market for furniture.

I purchased a sofa and 2 chairs based on a prior La-Z-Boy purchase which I had for 29 years. However the latest sofa is awful! My husband and I are senior citizens who are the only ones using it. Two of the back cushions are completely crushed. The third one (never used) is fine. The seat cushions are also showing wear, as is the armrest. I got no satisfaction from the local store when I went in to complain, taking a picture with me. At this point I need a new sofa (after only a year and a half). I will never step foot in a La-Z-Boy store again and I will spread the horror story to my family and friends.

Worst customer service at Union City, CA store. The store manager Nancy was ready to sell the product but now after 3 months and $4k later, she is just stringing us along for weeks that she is not getting a response from GM (Dolores).

I find it comfortable. Use it every day. Lifetime warranty is a plus. We recommend La-Z-Boy to our friends and family. Many La-Z-Boy stores seem to be closing. Maybe they last too long.

La-Z-Boy chair has been a big disappointment. It is electronic and has a lift for the legs only. The chair has groaned and popped whenever you lift the feet. It also resulted in my husband almost being dumped out of it.

Very sturdy and made well. After 10 years (& 3 kids) the Recliner became stuck in the fully reclined position. We were amazed it lasted so long considering the children jumping and playing on the furniture when no one was looking! We would buy another La-Z-Boy, the brand may be more pricey but well worth the investment.

My recliner is OK but I thought it would be much better. It's difficult to get the recliner to go all the way back. It is very noisy when going back or getting it to go upright. It sounds like the entire recliner will burst. I purposely bought the one with a handle on the side to make the recliner go back. They have a motorized version but the salesman advised that the motor will wear out much faster than the handle style. All in all, I'm sorry that I did not get the motor version.

Grandparents purchased late 1960s and became mine late 1980s. Sun faded fabric gave up mid 1990s with help from young kids. Slip covered. Finally recovered mid 2000s. Mechanically perfect. Still my favorite chair. Do they still make them this good?

Being a short woman I wish they made more chairs for us. The La-Z-Boy is a well made recliner and I have owned many of them over the years. I did have one that tipped me over backwards and when I contacted the co they were not at all concerned. I’m not happy about that. They do give many choices in coverings and styles. The footrests are very adjustable except on the wall hugger and some automatic models.

The filling in the arms and the back and seat did not hold up. Flattened out soon after purchase. Frame could be felt on arms. Very uncomfortable. Price vs. durability = -10.

The recliner had clicks and wouldn't lock closed, of course just out of the warranty period, and then the right side wood split from trying to get out of the thing. Not a good buy and no support from La-Z-Boy.

Little concerned about the quality of the La-Z-Boy, especially when holding a grandchild and my 200 lbs... Not as sturdy feeling as my other recliner that we gave away.

We have two La-Z-Boy recliners purchased early 2000. They have been in constant use, never a problem, and leather still looks good as new. These have to be the most sturdy recliner on the market. We love them.

Our La-Z-Boy is very comfortable and it matches all of the other items that I have in the living room. Everything was built on from the recliner. It is also camouflage and my living room is based on being a hunter.

After using the recliner for several months the seat and back cushions lost their support and this began to affect my back and butt causing pain and discomfort.

We have had several La-Z-Boy recliners. We like them a lot, they do hold up well, but sometimes, they are overpriced! They wear very well, withstand a lot wear & tear, easy to operate & comfortable!

I love the two chairs we got at Wolf's in Hanover, PA. They are leather. The one is showing use especially on the headrest and arms but we still love the chairs.

I have had to repair this chair over 10 times due to the screws stripping out of the very soft wood frame. I have never been able to recline completely without tipping backward. The upholstery is losing buttons already. I won't buy another La-Z-Boy.

La-Z-Boy sell you the recliner on a basis of no return after you've taken delivery, which does not gives you time to really find out the shortcomings. Very expensive compared to other brands of equal or better quality.

The two recliners I bought (one from Schewels and one from La-Z-Boy) were okay. The La-Z-Boy I bought from Schewels was actually better than the one I bought from La-Z-Boy. When reclining in the recliner that I bought from La-Z-Boy showroom it will go all the way back. There is no stopping it. The recliner from Schewels Furniture store will recline in a tighter tilt thus not leaning all the way back.

I purchased my furniture about 2 years ago and have been highly dissatisfied every since. The recliners could wake the dead every time their open & closed and the end of the couch where my husband sits is already sinking. I purchased La-Z-Boy because I thought it was top of the line in furniture. Boy was I wrong. My old leather furniture of a different brand lasted about 11 years. Needless to say I will not be buying La-Z-Boy again.

I purchased my La-Z-Boy brand sofa from highly reputable "mom and pop" store. The service and delivery was great and why I choose to use them. The quality of the Briggs sofa to me has been disappointing. I am the only person using sofa and bought mainly to use for the leg lifts. I had read reviews before purchasing that the quality was bad in the Briggs but the woman I purchased it from talked me into the fact that not all reviews are worthy and that La-Z-Boy was tried and true. I have a Stratalounger lift chair that is probably 25 years old and I have used it every day for that 25 years but the lift part finally gave way. The chair itself... Immaculate.. And the firmness is same as when I probably bought.

I have always loved La-Z-Boy furniture so when I wanted a recliner that is the brand I sought out... I have the pull away from the wall style. Let me tell you love it love it love it!

My chair has a problem and they will only fix it one time, yet it keeps happening. That is not what I expected from La-Z-Boy. Three other chairs bought at same time are not having an issue. This must have been a showroom piece.

Make it recline less noisy. The lever used to make it recline is very very noisy. The color selection is very good. But I thought it was very expensive compared to other recliners.

I have owned this recliner for 15 years and it looks and performs just as the day we purchased it. Love it. It has a control system that warms up the seat and massages your entire back in 5 different modes.

This was my second La-Z-Boy recliner and this one got put through the ringer. It went from my son being born in 1978 to my Granddaughter birth in 2000 and then some. I bought a leather one because I feel that they last longer than fabric. And I guess this one proved me right. This time the mechanism never failed. The back was starting to give out when I gave it away to a family in Texas while I was living there, and believe me they were very happy to get a La-Z-Boy chair. So your reputation does mean a lot. Keep up the good work and the great quality.

Cushion in new chairs where your legs been you can feel the lumber in the chair. I’ve got it less than two years. It's a fabric chair. Will not recommend La-Z-Boy.

Very very expensive! Believed we were getting the very very best? So we financed the money to purchase! Within 4 years the recline stopped working in one of our chairs and they have become very difficult to put the foot portion down!

I'm 78 years old. I've had La-Z-Boy recliners most of my adult life. I have no complaints on their quality, fabrics, mechanical, or style, and their prices are mostly good especially for the quality. I definitely would recommend giving them a thought.

I bought my La-Z-Boy recliner on 4/7/2018. Within a month, screws started falling out and the recliner stopped working. It took a week to get a repairman. As per the repairman, some screws were missing and some were installed incorrectly. Recliner springs were misaligned also. Everything appears to be back to normal now, but what a disappointment to have it break in less than a month.

This recliner doesn’t lay back as far as I would prefer. The leather covering is very high quality with excellent craftsmanship. The electric lift works smoothly and quickly. Good quality furniture is expensive so you get value for your money with this chair.

Very comfortable and suitable for a pair to cuddle on. The fabric color did not fade and was quite durable. Perfect for a relaxing winter night watching TV by the fireplace.

The recliner is one that lifts as well as fully reclines. It is comfortable and easy to operate. A drawback is the durability of the fabric. It seems to stain easily. Cost was high too.

Occasionally hangs up on folding back forward. Leather is fine. Had La-Z-Boy come out twice to fix. Leaves graphite colored dust on my carpet. Have to clean under it.

My recliner is hard, cold, even though fabric, hard to push back and positions are not comfortable. I purchased a pair like my sister had for about 10 years but hers had more padding in cushion and back. I received the pair in October then left for a month... I have only sat in one, visitors the other. No one reclines. Their chairs have a good appearance, but I suggest exploring Facebook for opinions before investing in the price that is charged (and then the cost of delivery).

My husband and I purchased 2 recliners from La-Z-Boy. Never again. Within 2 years the chairs started sagging. Where there was once some lumbar support there is none. Many years ago when my parents had purchased La-Z-Boy I thought they sold quality furniture. Very disappointed. The dealership would not help us in anyway. Next time I will purchase Flexsteel or Ekornes furniture.

La-Z-Boy is very well made, nice style, comfortable, very good price and service. Leather is very good material. All power controls work well. Good warranty and could not be happier with purchase.

In my experience of owning a La-Z-Boy recliner I found them to be most comfortable and more moving parts to get comfortable. And they last the durability of them is better than most every La-Z-Boy. The price is up there a little bit but for Quality you're going to have to pay for a little bit. The one recliner lasted over 20 years but the arms gave out but it was still in good shape other than the arm stuffing. But that is on a recliner that was probably bought in the 80s and just recently and probably 2010 got rid of. So they are quality. You'll pay a little bit more but it is worth it because they have you can tell a La-Z-Boy because you can recline and has a extra recline mechanism where you can put your back down and leave your feet down or go up and then put your back down more versatile for positions. I'd buy one again without a doubt if I could afford it.

The padding never wore and never showed the creases of the wood frame making it durable. I used this as my bed after my open heart surgery. Also the recliner was wide enough for my golden retriever to lay between my legs.

The La-Z-Boy recliner was very good. It had heat and massage and was very easy to operate. The fabric held up well and the electronics were flawless. They are quite large though.

I have 2 La-Z-Boy recliners and not happy with quality. Have had for 2 years and cushion is wearing out inside upholstery. There is only my husband and I.

The recliner makes a loud bang when putting the foot rest down. The seat flattened very quickly and did not stay comfortable for long. I will not buy any La-Z-Boy furniture again. This recliner did not live up to the quality that La-Z-Boy is supposed to have. I am very disappointed.

Most recliners are too short for my legs. At 6’4”, my calves sit on the foot rest, cutting off my circulation. Otherwise, I find recliners to be restful.

I have had La-Z-Boy recliners for many years. Their construction was always top notch but over the last decade I have seen a decline in the workmanship quality. The frames seem to break down in less time than they used to.

My La-Z-Boy recliner is the worst ever! I will never purchase another. Poorest choice I’ve ever made. Broke down within 6 months to a year. Squeaky & noisy.

I purchase my La-Z-Boy over 25 years ago and still feels great. I also have a couch made by La-Z-Boy. Would I buy La-Z-Boy again? Yes. And it is still made in the USA.

Bought the leather recliner for husband. He took care of our granddaughter and they spent a lot of time in the chair. It lasted nine years and then we replaced it. Beautiful chair when new but looked pretty bad the last year we had it. Lots of good memories in that recliner.

La-Z-Boy make a really good recliner. Unfortunately for us we exceeded the weight capacity for the chair and after three years both chairs broke. We were able to repair them. You know what though we’d buy them again.

I bought my La-Z-Boy when my three children and a puppy. This poor chair took a lot of abuse and was the favorite chair for the 6 of us. This chair was my comfortable nursing chair and the cuddle chair for watching the game with daddy. When my children were ill with a cough... it allowed them to rest comfortably while being inclined. We loved this chair for all the seasons of our lives.

My recliner allows me to enjoy spending time in my living room with my family. The price was in my price range too. I would buy another La-Z-Boy once I need one.

I only purchase La-Z-Boy recliners. Since my first purchase many years ago, I am a true believer that the quality between the La-Z-Boy and others are quite noticeable. Additionally, you have to become tired of it and sell or give it away before you buy your new one. They simply do not wear out! THE BEST!

Love my La-Z-Boy. It's falling apart after 15yrs, can't afford new one. I bought mine used, but like new and wish I could afford a new one, too expensive.

I have owned the recliner for about 20 years and is beginning to show some wear in the mechanical and spring area. With all the wear compared to other brands it has preformed well. I plan to purchase another La-Z-Boy.

We've bought 4 recliners & a reclining couch. The ottomans are always needing to be carried back for repair. The chair is very comfortable but before you purchase one, ask for replacement parts for the ottoman.

Do not be fooled about the La-Z-Boy so called warranties especially when it comes to repair or upholstery cleaning. These items are contracted out and they use every excuse in the world not to honor the warranties or want outlandish fees to do the work. We will NEVER buy from La-Z-Boy again. Once they have your $$$ you are on your own!!!

I purchased a La-Z-Boy that was quite expensive. It began to show a lot of wear at the end of the arms. When I moved, it was one of the items that I did not bother taking with me because of the poor condition of the chair after just three short years. Definitely was not worth the money.

I had mine for several years and love it. They are nice and comfortable and with a nice classic design. Somewhat plainer than the others but fit in a house with other furniture very well.

The recliner needs to be higher, too low for individuals with bad knees. It's hard for them to get up out of the chair. Also the seat needs to be thicker. I paid over 2,000 for my recliner.

Love La-Z-Boy recliners. Best thing I ever bought for my living room to snooze and watch tv! Only drawback for me is after having it about 8 mos. some of the screws broke.

I love my La-Z-Boy. I have owned my La-Z-Boy recliner for many years. I not only use it as a chair, but because of a back injury I sleep in my La-Z-Boy, every night.

They're going to let customers know they using fake leather and other materials can cause irritation in your skin perhaps like Ashley's per month. So much the quality is so good but it's not.

My arm isn’t strong enough to get the rocker/recliner back to chair level. Also cost to pick up at store was ridiculous. An extra $100 to pick it up at store.

I've had my La-Z-Boy for 9 years and it has served well. Still comfortable, the leather is in great condition, mechanically sound, and I couldn't have asked for better. Others I've used are just ordinary, but this is special. So glad I got it, it has seen me through many physically challenging times in great shape.

Our La-Z-Boy has been a well used recliner. I have had it 6 or 7 yrs. The mechanisms still work great and I have never had any complaints. I plan to buy a new La-Z-Boy this spring. I hope it is as durable as this one has been.

We’ve had the recliner for twenty years and it’s held up fine! It’s still easy to open up; I’ve slept in it! There are no tears or discolorations... in short, it’s been a great purchase!

Current 25%off sale on ALL furniture: When we purchased our sofas, we were told that if the sofas went on sale within 30 days we would get that price. The store has told us we don't qualify because the furniture we purchased was more that 25% off. According to our recollection,(and info) this is not true. It appears that some price juggling was done to disqualify us. Please check this out, as of right now we are extremely disappointed, and will purchase the additional furniture we need to purchase from a competitor, most likely never shop at La-Z-Boy again, and relay to others our recent experience.

I bought my son one and he goes up and down in a recliner because of his brain damage. I even bought the warranty. After 3 months parts started falling off of it. I called the store. They sent a man out. He said he couldn't fix it. 2 weeks later they sent the money I paid for the warranty back to me. I had paid 900.00 for that chair! 300.00 for the warranty. And I still had a broke chair! I was outraged! I couldn't get any help!

We will not buy anything but La-Z-Boy!!! We tried Lane the last time to save money & it was a nightmare and did not last. The recliner broke and had to have them out to fix it the first month. Then the material wore off where my elbows rubbed the microfiber off to some black material underneath the tan microfiber. We have not had any problems with any La-Z-Boys we have owned. They last forever and will work the extra money they cost.

Have always purchased La-Z-Boy recliners, no other brand. Over the past several years the quality of chair has significantly declined while the price has significantly increased. Comfort is inconsistent from chair to chair even when buying two of same at time of purchase. Comfort has declined. Fabric patterns are cheap looking. Have had to return two recliners as they did not sit stable on floor and one you sank to the bottom when you sat down. Very disappointed in La-Z-Boy.

La-Z-Boy is a nice recliner BUT you can find ones just as nice for less money. Seems like you pay for the name and if it was not for my elderly mom that went for the name I would shop around more.

The worst recliner ever, mechanism bent squeaks in the wood frame, fabric coming apart. Spoke to many people who purchased a La-Z-Boy and all agree, will never own another one.

I purchased a La-Z-Boy push back leather lady recliner. Beautiful. It lasted about 10 years before the whole right side came off. I also purchased a side arm La-Z-Boy. Beautiful, too. But the material didn't wear well. It was a soft leather light suede. It stained from sitting in it and never cleaned right. At a costly $1600 for each.

We had the recliner for less than a year, it broke twice, we had to pay $50 each time to have a serviceman come out and fix the handle. It creaks when we push it back, has not worn well at all for the price and guarantee we were told it had.

We are on our second La-Z-Boy. The first lasted about 25 years and went through 2 boys and 2 dogs. I know chair #2 will be just as comfortable and sturdy.

I bought my La-Z-Boy Wall Hugger from a La-Z-Boy retail store approximately 2014. I purchased this during a special event otherwise I would not have bought one at all. I feel their regular pricing is rather high. The chair was delivered on time and was exactly what I ordered. I love the "wall hugger" feature as to conserve on room space and it still operates (manual) perfectly.

We purchased our La-Z-Boy couch and loveseat and the upgraded electrical recliner with the lumbar and neck adjustments. None of the furniture has held up to our expectations for La-Z-Boy name! The fabric on the recliner has not held up to wear, neither the chair or couches that were treated for stains and paid a pretty price for, has not showed that they have been treated. Liquids soak into the fabrics. The couch cushions go flat when sitting on them. We are not obese people and only 2 people live in this household. Very disappointed with the quality. Just poor quality for what was paid. Would not recommend this furniture company to anyone. My family had La-Z-Boy for years and grew up sorry on them and they are still good. It appears quality has been cut. So sad.

Where to begin??? About 5 years ago, we bought a reclining, charcoal gray micro suede, loveseat and couch. We were told it was low maintenance, wipes clean with a damp cloth. Sort of. But, the first month, we had to have the back cushion of the couch replaced, twice. The cushioning was flattening and lost support, The next month, it was a bottom cushion with the same problem. However, the inside of cushion was falling out onto the floor. We're still having this problem. The worst, was cracking my elbow on the metal frame, inside the end cushions.

I spent $5,000 on custom couches and recliner. One couch has twisted stitching and the other has cushions that are different colors of blue from the base. I waited almost 3 months for the delivery (told 6 wks). They said to send pics. Then said they needed to send a rep to my house. Rep took more pics and agreed the mismatch colors were a problem but said they never fix bad, twisted stitching. Waited weeks for him to arrive but felt something would get resolved. More weeks went by. After numerous calls was finally told they couldn't tell from the picture so needed to re-send more pics. They never looked at the reps pics or read his report that there was a clear problem with cushions not matching the base. Then said nothing they could do, that I could call the CEO if I wanted. 6 months into it and now waiting to hear from the CEO. $5,000 for a custom living room set that looks like garbage. Worse customer service ever. Run!

I really like the appearance and comfort of the recliner. I have had the recliner from new for about 10 years. Last year the spring that controls the recliner to allow it to recline, broke. The company send me a replacement free which I was able to install myself. Another part recently broke that holds the footrest and I was able to repair it with my own screws and bolts. So it looks like 9-10 years is its maximum life.

Purchased 2 leather La-Z-Boy Recliners Sept. '15, along with 5 yr. complete warranty; added swivel bases - an outlay of $1800+ with tax. The seating area soon became less comfortable with poor cushioning. Having purchased the warranties, called service at Art Van and a rep. soon came. Seems the seat has to actually sink 2 inches before any replacement is considered. Explained that we'd only had the chairs 6 months and wondered why the seating had deteriorated so fast. He felt the interior and said that La-Z-Boy had used polyester fill with some foam in order to cut back on the cost of 100% quality foam due to the cost of foam. Will never purchase a La-Z-Boy piece of furniture again; you just wouldn't think they'd jeopardize the brand name to save a few bucks. Ever have a polyester filled pillow? - they have no resilience; once they go flat, they stay that way.

I have purchased several La-Z-Boy chairs in the past. Their quality used to be so much better. I do not like the quality they now are selling. My last purchase of a La-Z-Boy recliner is not comfortable durable, etc. I have never been hard on my furniture. I will not purchase them again.

My La-Z-Boy recliner is very comfortable and reliable. It was a little bit pricey but you get what you pay for. When it's time to purchase again I will just hope that it's on sale.

Bought the recliners in 1980's and kept them approximately 20 years until they no longer matched my décor. Loved them. They were super comfortable and lasted through 2 kids and more!

I'm in love with this chair. It kidnaps me most of the time, can't get my housework done. Real easy to fall asleep all the time. I have visitors that do the same thing and fall asleep in my chair. I don't let everybody sit in your chair.

Beautiful, well-build wing chair recliner which cost waaaaay too much but I purchased it anyway for the other attributes. I spend 12 - 14 hours a day in it on 1st recline mode because of my severe back pain. Occasionally I sleep all or a portion of the night in the recliner. I do not recline it fully - am not strong enough to get it all the way back.

I have a La-Z-Boy recliner that a lift chair and the springs in the seat are very painful for me to sit in and the cost was unbelievable even through my medical insurance cover some of the cost. I would not buy another one from La-Z-Boy.

It has perfect size and comfy but makes a very loud sound when retracting the foot rest. Attractive and so far no problems with function. Good for back pain, too.

Seeing that contacting your customer service is impossible because you can never get someone to answer the phone. I will message you here and tell you this is the worst experience I have ever had with a company. I bought a couch and three chaise lounge reclined one time and then broke on the very first day! I think somehow the quality control dropped the ball. If I call and leave a message I should hope that a customer is important. But that I call back and the associate was sent a email and then doesn't call back is unacceptable. I think in the future I will think twice.

We spent over $6000 for two pieces from La-Z-Boy 6 weeks ago. We had it delivered yesterday only to find that the love seat is not stitched right and there are pits in the leather. The worse part is my husband went to sit in his recliner chair only to fall backwards due to the back not being aligned. It ripped the back of the chair due to him falling back. I called customer service and the soonest someone can come out is Tuesday to fix. My husband tried pulling back of recliner off as well as my neighbor and they both could not get it. I was told by the store manager she was going to see what she could do about getting it fixed before Tuesday but of course no call back last night.

I bought a recliner on March 27, 2018. Within a couple of days of it being delivered I realized it was not working properly. La-Z-Boy wasn't able to send a workman until May 1st. The chair works properly for anyone of regular weight but not for someone of my heavy weight. I was not told that there is a weight limit on any of the chairs when I bought mine. Now the only help they will give me is to exchange the chair but charge me a $400 (30%) restocking fee because they say there is nothing wrong with the chair even though it doesn't work properly at my weight. Even the mechanic they sent found that to be true. I will never do business with La-Z-Boy again and I am also making a complaint to the Better Business Bureau. A company as well-known as La-Z-Boy should stand by their products.

We bought 2 recliners believing that La-Z-Boy would stand behind their name! Nope!! Have been dealing with customer service ever since we bought these recliners! Chairs are not what is represented in the stores and the mechanisms are made of plastic and the chair is made of partial board! We have had 2 technicians out here. Waiting 6 weeks for both!!! A big box in my house delivered of foam, we had to wait weeks for that, which then was in my living room for more added weeks!!! It was supposed to be stuffing for 2 chairs. When tech opened the box there was enough for one! And was the same back, no extra stuffing!!!! I would give no stars if it was an option! Also main corporation is being of no help!! These recliners and service totally SUCK!!!

Stay away from La-Z-Boy Recliners. They are not "Genuine Leather." They are polyurethane which is PEELS... We have made several complaints with this store and it has taken quite some time to rectify the problem. The latest info from La-Z-Boy is the chair is on backorder, with our 2nd backing which is PEELING, genuine leather does not PEEL.

I purchased a Jax with all the bells and whistles 2 years ago and am very disappointed in the state of the Renew Leather like finish. I purchased it from La-Z-Boy in North Vancouver, Canada. When I complained - the response I received was "We have been communicating back and forth with the factory on getting some help with a repair, however I regret to inform you that have declined coverage. I am so sorry about that. However, if you would like to look into replacing certain areas of the material I can of course help you with that, by providing a repair estimate." I am not prepared to spend any more on this chair as I trusted the salesperson to know that this material was appropriate. I am very disappointed in La-Z-Boy!

The quality of the furniture is great. Just don't need to have a service appointment. First, if you are out of the year warranty, you MUST AND ARE REQUIRED to pay 1 hour labor rate upfront just to get an appointment. What a money making scheme. So now after waiting for over 2 months and being promised a morning appointment just received a call to confirm my appointment that I have been waiting 2 months for, that was supposed to be between 8am - 10am, that my technician would be there at 1pm - 4pm. When no one will be home.

I purchased a chair, couch and dining set. I received the high leg lounger skew 167466. It came with 2 legs in the front that matched. 1 leg in the back that matched the front but had a white paint that won't scratch off and a different leg. So I called and the set up a man to come and change the legs. He came with 4 legs. 2 for the front that matched and 2 for the back that matched. However, the 4 legs did not match the 2 for front were different and the 2 at the back were different. So I've been calling and talking to people getting nowhere. Sending in pictures. Telling my story. I have a chair that's got the wrong back legs. I need it fixed or picked up.

I am totally dissatisfied with the La-Z-Boy Brand when it comes to standing behind their product when it is a defect. A leather couch costing upward of $3500, delaminated. No misuse or chemical spill on it, as verified by the La-Z-Boy technician. La-Z-Boy stated that the warranty 1 year, had expired. I understand the warranty, as the clerk on the phone kept saying over and over. I asked for a supervisor and they would not transfer me. My complaint isn't with the clerk on how she handled things, it's all part of the La-Z-Boy name these days for their overpriced product.

I bought my La-Z-Boy recliner 8 years ago after having gone through two Chinese-made recliners in as many years. La-Z-Boy recliners cost about three times as much, but I was remembering the La-Z-Boy my dad had when I was a kid and was not in touch with current reality, so I paid a small fortune we really couldn't afford for a "superior" recliner. Just after the warranty expired, the mechanism to lift/lower the footrest broke. That's when I noticed that -- like the lousy recliners I had bought before it--it was made from cheap pine instead of oak or any other superior wood. Because of a back injury (and that we can't afford an adjustable bed), I have to sleep in the recliner every night. I've been using an ottoman for over 6 years now.

I have been a loyal customer of La-Z-Boy for last 20 years. Pretty much all my living/family room furniture has been bought at La-Z-Boy for last 20 years - 1 apartment + 2 houses. But - things seem to have been going down-hill - in product quality + customer support. I bought a recliner about 2 years ago - First - few months into it, its back gave up - and - it had to replaced. It took 3 months for back to replaced, needless to say it was un-usable for 3 months. Second - right about after 1 year, its mechanical system gave way. Since it was out of warranty, I had to pay for serviceperson to come check, and, replace. Third - same year, its motor gave way. Again same thing, pay to get service guy to come and replace. Now - Back which was replaced in first 3 months, is back to where it was - broken. Called service, and, they say I need to pay $600 to replace it. Seriously, $600 to fix a $1200 recliner. Seriously? Very disappointed - and - frustrated.

November of 2017 we visited a La-Z-Boy store and sat in a very comfortable couch that had multiple reclining features. We worked with a nice sales rep, got pricing and within a week ordered a couch and love seat. Spending close to 6k. We were excited when we finally received our new furniture. Unfortunately after a month or so of squirming around trying to get comfortable my husband and I confessed to each other that we could not get comfortable. After some more time we visited the store again and it sounded, at first that there may be hope. We waited to speak to a manager, instead a salesperson brought us a phone for your customer care team. Upon calling them we were directed to a 3rd party who would come out and assess the furniture. I again the issue was not mechanical but comfort.

On April 5th of 2014 we bought the brown Eclipse Reclina-way sofa and rocker from La-Z-Boy Furniture Gallery. The salesman was very enthusiastic about this sofa and chair and showed us numerous ways you could poke at the sofa using the pin on his name tag and it would NEVER rip. This stuff is “indestructible” he told us! It met the requirements of what we were looking for in a sofa and recliner so we bought it. Despite the large display by the salesman about how “durable” this furniture was we did purchase the Ultra Shield 5 year warranty. By July of 2015 the seams on both the rocker and sofa seat had come undone. I called the Ultra Shield company. Of course this was not covered by the warranty. I contacted La-Z-Boy and after a few conversations you agreed to replace the 2 pieces where the stitching was coming undone. I was thrilled because we were a couple months past the one year warranty.

We purchased an L-shaped couch from La-Z-Boy furniture in May 2015. This couch cost us $5000 and because of the investment we also purchased an extended warranty. After only three years from purchase, the fabric below the pillows on the footplate is threadbare. My husband and I are the only two in our household, and at age 66 and 72, can honestly say we do not abuse our furniture. I called the warranty company and they said the damage is not covered and that our warranty only covered pet damage and soil damage. I then contacted La-Z-Boy who said that the fabric was only guaranteed for one year and the damage to our couch is considered normal wear and tear.

I have attempted to get repairs on (1) of the (4) four recliners I have bought from La-Z-Boy. I have been told one part of the chair is covered by warranty and the other is covered by a THIRD party repair company. I have contacted La-Z-Boy and the repair company "servpro"/ "ultra shield" several (more than 3) times. As of today 5/03/2018 nothing has been repaired or even scheduled to be repaired. I have also been told several times that someone from customer service would contact me. That has not happened. Service/Repair issues I have had in the past with La-Z-Boy recliners have always been taken care of. I guess those days are over with La-Z-Boy. I will not purchased another item from La-Z-Boy.

On 04/20/2016 I bought a Buchanan High Leg Recliner Model # 029968 E 122676 FN 007 for $1,100 and paid an extra $100.00 cash for delivery a few days later. The chair was in the store so no order was required. When I bought the chair I knew it was not leather but was told the fabric covering was made to look like leather, it would last well and would be easy to keep clean. In a nutshell, I love the chair. In February of this year (2018), I noticed that the covering was breaking down, exposing fabric below.

We purchased a LA-Z-Boy sofa (paid $900) two years ago from WG&R Furniture, Green Bay, WI. Our problem is the leather material that covers one of the upper back cushions is flaking or peeling off. We called the retailer, and they claim there is nothing they can do, and La-Z-Boy claims the warranty is only valid for one year. Given the number of complaints on social media there is obviously a problem with this leather product. We would like a repair solution or our money back.

Items not in stock and 6-8 week turn around for replacements. Settled for a lower quality set of chairs and attempted to place on my La-Z-Boy revolving account and was advised that is not possible without a 20% down payment. Second time this week I have left the store mad. I will never return.

I've had a La-Z-Boy sofa (or 2) in my house for a long, long time. Purchased 4-5 of their sofas and recliners over the years. Had a new sectional sofa delivered and after checking it out we noticed that a fixed section was out of alignment in 2 different directions. It's also stained with something we can't clean off. The upholstery is bunched up in some areas or lose. A Velcro strip is misaligned so that it's visible. I didn't pay full price ($5K) for a sofa with defects that need repair. I called the store and asked them to come pick it up under their 3 day return policy.

We spent over $10,000 on redoing our family room through the Whitby, Ontario La-Z-Boy store this year. The experience began well with Sheldon, the sales rep, providing great customer service at the store, but then started to go south when the on-site designer flat-out lied to me twice by telling me that the coffee table we wanted (made by Canadel) was not available in a smaller custom sizing. After making a trip to other furniture stores in Markham and then Oshawa in search of tables, I learned that the Canadel table was in fact available in custom sizing. With this info, I returned to the La-Z-Boy store to see Sheldon (in my presence, the designer continued to try and dissuade Sheldon from placing the quote request, but he ignored her this time.). No one likes being lied to, but this cost me time and hassle of shopping elsewhere and delayed our overall order delivery by 3-4 weeks as they waited for the custom order to arrive.

We purchased two recliners from Lafayette, Indiana La-Z-Boy Galleries store. Within 18 months or less, the arms and back (below headrest area) cracked and peeled really bad. We took out an extended warranty. A man came to our house and explained the so-called leather chairs that we purchased were NOT leather. I think he called it recycled leather or vinyl. After numerous calls to the Lafayette store and one or two to the home office in Michigan, we were told they wouldn't do anything about it. I even sent pictures of the horrible looking chairs.

Puchased a rocker/recliner and couch with ottoman, 2 end tables and lamps. The rocker/recliner which is very nice is about 2" too tall for my husband. His feet don't touch the floor. The salesperson never advised when he tried it out it would be too big. He tried to "live" with it but it hurts his back. Tried to reach a reconciliation with the salesperson to no avail. Will not pursue La-Z-Boy in the future. We were told we were 3 days past the warranty.

We have a small child and the furniture that we had was not conducive so, we got new ones from La-Z-Boy. The sales reps were really nice and knowledgeable, and they took care of everything we needed. They also followed up after we purchased. However, the furniture had to be delivered twice. The first time the pieces came, the way that the sectional was being set up made the couch appear to be like the wrong pieces. I should have known enough to pull out a picture and try to direct the delivery team, but the way that furniture was put into the room was just a big mess. There were lots of confusion. They simply didn’t seem to know how to assemble the couch, but they were very nice.

Purchased lift chair 9 months ago. Chair has broken down twice. I believe we got a “Lemon”. Spoke with Danielle ** an escalation specialist who wouldn’t give her last name, and was told I cannot return chair. Have tech scheduled again to come repair chair. My family are La-Z-Boy purchasers and have been for a long time. All I want is to return chair for a store credit due to breakdown issues. We should not have to be subjected the none use of this chair because you claim it can be fixed. To keep my families business take this chair back and give me something comparable.

We had moved into a new home. My dealings with the La-Z-Boy sales reps were all very positive and they were very helpful. I utilized their free design service and they customized it all. I purchased a full living room set that includes a recliner glider, recliners, ottomans, full sleeper sofa, and several other items. I probably would not have bought furniture if they had not had the design service because I was comfortable with their decision and I’m not comfortable with making my own when it comes to design work. I’ve been waiting six weeks for the delivery and I expect to wait another three to four. We’re still waiting on the couch because of the leather choice. I have already recommended La-Z-Boy to friends and I've talked to them about the design service. We have purchased La-Z-Boy in the past and we've bought pieces 20 years ago, so I’m hoping that the quality is still there.

If La-Z-Boy manufactured quality furniture their warranty for manufactured defect would be greater than a year, they would stand by their quality. Apparently they know it falls apart after a year. Careful read the small print. My couch has had stitching sticking up from the day of delivery and they cut off the extra stitching. When I noticed the stitching coming apart 10 months later they replace the recliner on the sectional and once again cutting off all the extra stitching.

I'm at a Shore area and between the grandkids and everybody else, the couch was worn, so I had to get some new furniture but I know nothing about living room furniture. I took my two daughters with me and they did all the selecting and negotiating and everything else. The delivery which La-Z-Boy scheduled took no time at all and everything went well. The team did a good job. But there was something that didn’t rub me the right way. The salesman told us that if we didn’t like any part of the sectional, we could refuse delivery. We could send it back and we wouldn’t be charged. When I talked to the manager of the store later on to set up the delivery, she told me that since it was custom made, they couldn’t do that. It could have been better if the salesman had told us that upfront but he didn’t. He made us believe that we could send back whatever we didn’t want. In the end, it didn’t turn out to be anything because we're fully satisfied and everything fit. Plus, the quality of the furniture was wonderful and was the best I have had.

The La-Z-Boy rep in the store was very knowledgeable about the product and she recommended that I do a home visit to measure. She helped me purchase a product that would fit in my door. She had wonderful suggestions and ideas and overall, I was very pleased with my experience. I’ve purchased furniture from other places too and the La-Z-Boy purchase was my favorite experience. One of the staff members was there during the delivery. They already had a plan and they already had it set up, so I didn’t have to say or do anything. I like the quality of the furniture. This is my first time to have a La-Z-Boy product in our home, and I’m very pleased. La-Z-Boy was worth every penny.

We've had La-Z-Boy products for a long time. Our oldest couches are about 13 years old and they have held up well. Although we have a one-piece that's in the process of getting fixed, it's 13 years old and things happen. You can't ask for much better than that. We moved into a new house and have a larger space so we needed larger furniture. We worked with La-Z-Boy's designer and he was really helpful. He came to the house and showed us where stuff would get laid out and helped us decide how to do the couch along the long wall. It was a great experience.

I’ve had La-Z-Boy in the past, but what sold us this time was that we moved into a new home and they have the new in-home designer assistance. Stephanie was the designer that came to the house and she was very good. She came to her appointment on time and we reviewed what we were looking for. We had already been to the store and had an idea, and I wanted to make sure it was gonna be the right thing because our floor plan here is totally different from what we had before. Our furniture was too large as we had downsized into a condo, and she worked with us in the design process with the colors that we liked and the colors in the home.

My husband and I bought our first house and we decided it was time to put an investment in our furniture as well and go for something high quality that’s going to last a little while. The rep from La-Z-Boy was extremely helpful. He was very educational and supportive in regards to helping us pick out something fashionable but also hardy. We were looking for something specific in regards to color, texture, and quality. Also, we have three dogs and wanted something that’s going to withstand them jumping up on it and scratching at it. The delivery team was in and out. Moreover, they were very helpful. They even did some things they didn’t have to do in regards to helping me move a sofa out into the garage so we could get rid of it. We love our La-Z-Boy. It is the perfect color and texture, and it’s very comfortable.

Purchased a leather sofa and chair through a local furniture store. Within a year of use the leather started wearing off. We contacted the store since we had an "extended warranty" that covered complete replacement of the furniture should anything happen to it. A furniture tech was sent and he asked if he could use a marker to color in the area as a way to fix it. (Even though he said he would not do this to his own furniture). We were then offered 400.00 to void warranty and buy another chair... well you cannot buy a La-Z-Boy leather chair for $400. So we are stuck with awful looking furniture now marked "as is" because the warranty was very deceiving!! Won't buy again!! After contacting La-Z-Boy to see if they would do anything because our chair started getting worse we were told nothing could be done. We love La-Z-Boy but are disappointed they would not replace the furniture. La-Z-Boy. :(

We bought two La-Z-Boy recliners in an oatmeal color fabric. They shed worse than a dog on my dark wood floors. The shedding comes from under the chair when the recliner mechanism engages. The shedding is where the seat rubs the arm down deep I am assuming. It isn't from parts seen. My complaints were dismissed with 'shedding isn't covered under warranty' and 'get a fabric shaver from Hobby Lobby and shave it.' I kept telling them you can't reach it with a shaver, but they don't care. I have talked to several people at the company and have never been so frustrated with a purchase in my life.

Our old La-Z-Boy had to go and it was time to renew. We had a leather seat and recliner and there had been a lifetime warranty with the parts at the time. They were very helpful when I replaced it once. And then we decided instead of a large couch, just the loveseat and recliner. And we went with the fabric material this time. The young lady that worked with us was very nice. Also, the delivery guys that were here were helpful. They did their job and they were professional. They respected the house because I asked them, we just got the floors done, if they would take off their shoes at the door, and they did.

On May 23, 2017, I went to La-Z-Boy store in Orange, CT to purchase a good chair. I am disabled and have back problems, as well as a TBI. My sales person was Shaquanna **. I told her my problems and I picked out a chair. A VERY expensive chair, that cost what my disability check is for two months. I did this on her recommendation that this would be a chair I "could live in", as I am disabled, and spend most time inside. I paid 1,758.47 for this chair. I have paid less in my life for automobiles. I bought it because of the name La-Z-Boy.

We purchased a recliner, a sofa and a loveseat from La-Z-Boy as the La-Z-Boy chair that we've had for 15 years still looks brand new. We also like its durability as well as the style and comfort. The sales rep Steven was great. He was very informative and he wasn’t pushy. My husband and I like to shop and look on our own, and he was in the shadow, ready to answer a question. We knew we could walk up to him and say, “Oh, we decided on this” or “What about this” or “What color can we get this in?” He was the best. Also, the delivery was smooth. The furniture got here three weeks after we purchased it, but that was our problem because we had our carpet cleaned and had some painting done.

In Sept. of 2017 we purchased a sofa and recliner from our La-Z-Boy Furniture Gallery in Glendale, AZ. Our saleslady was Kristin **. She did an outstanding job getting our purchase set. The furniture was delivered on schedule and the men who delivered the furniture were wonderful. Unfortunately, within a couple of months the fabric started to pill. We had one of your maintenance men come and he was able to smooth some of the pilling. However, by February there was so much pilling on the furniture it was starting to look shabby. Mind you, the furniture was being used by two retired people and a small Chihuahua.

After working with store management, they have resolved and agreed to a full refund. That is all I could ask for.

We had another couch from La-Z-Boy years ago and it was totally destroyed by our dogs. We've only had the one that we have now for a couple of months. My husband dealt with the sales rep while I was looking around the store, but I could tell that she was good. Also, everything was perfect with the delivery. The sofa is very nice and we're very pleased.

I’ve had La-Z-Boy at home for 16 years and since we have a different house now, we need to fill a different space. La-Z-Boy's sales rep was professional, friendly and knowledgeable. Our interaction was good. The furniture's quality is good and we like them. I keep coming back.

I bought all new living room furniture and spent over 4 thousand dollars and in the first week on the love seat I noticed on the arm the material was thin and La-Z-Boy did replace that, but the material I picked out I was told wears really well and my couch has ever since been pilling. I think it looks very sloppy, looks like old furniture and I was told to buy a pilling comb. I did and tried it and the material keeps pilling... I think I should have been told when I picked out the material that it will do this. I would have picked another material. I have been calling about this and even took my cushion in the store. I will call your customer service again tomorrow and again will be no help. I will no longer buy from La-Z-Boy. Furniture should not look old after 6 months... I bought this furniture 2 years ago and should have wrote this review before this but was hoping the pilling comb would help.

We love La-Z-Boy. Our other recliners were breaking down so we got some replacements. My grandson said that he bought a La-Z-Boy and told us where the store was. We weren’t 20 feet inside their door when somebody wanted to know what we were looking for. We were very well taken care of there and we were very pleased. The delivery team was right on time, then didn't take any time at all. They took the old ones out and put them on the porch, then put the new ones in place. They didn’t just drop the furniture off. They were excellent and I have never been happier. These chairs from La-Z-Boy cost and so I expected quality and I got it. It looks excellent. It was a nice, easy sale and a nice, easy delivery. My husband and I wished we had figured this out 30 years ago.

We went to the La-Z-Boy store and the sales representative introduced herself right away. She checked on us as we walked around or if we had any questions, like prices. At that time, we had our old furniture discarded and so when we saw something that we liked, we bought it and had it delivered. The delivery team was very helpful and friendly. It was easy and the furniture arrived when it was supposed to, and they were willing to do whatever we needed like moving our old sofa. We had a very positive experience with La-Z-Boy.

We purchased a La-Z-Boy reclining sofa and love seat from Steinhafels. We bought because of the brand name and other reviews. The furniture did smell when it was delivered but we were told it would quickly dissipate. It has been two months, and the smell still makes me nauseous. We did but it says smells are not covered. I am so disappointed. The quality is not what it was. There is already a depression where our heads rest and the foot piece of my husband's recliner is having issues. Again, I am calling for service but am not optimistic. A very expensive mistake.

My initial experience with this location was good. The sales representative Derek was very helpful. Unfortunately I am finding out that their service department is quite the opposite; unhelpful and obstructive to resolving an issue I have with the couch I purchased. It is brand new and has a piece of the inner frame broken. Which goes unnoticed unless all the cushions are removed and one slides their hand along the deepest part of the inside back of the couch. I'm afraid over time this will lead to warping of the frame as well as cushions, which rely on this piece's support. It's quite clearly a manufacturing defect, a defective wooden strut/piece of the frame.

So we purchased La-Z-Boy sofa and chair. The fabric pilling was very bad and the sofa was coming apart. La-Z-Boy gave us a credit. But here's the problem. I don't trust the quality anymore. We need to pick out two new pieces and we've been dragging our feet.

I had a good experience with La-Z-Boy. I purchased stuff from them for they have a good price. I’ve had them for more than a couple of years. The sales rep I interacted with was a young salesperson so a bit more experience would help. The power lift chair was fine when it was delivered and the chair’s quality is good too. The delivery team set up the chair for me. I’d recommend La-Z-Boy. Get their best price.

The first time I owned La-Z-Boy was 24 years ago. Then, we bought two other recliners in between that time and this time. They wore out a bit too quick, so we decided to buy new recliners. We came to La-Z-Boy and checked them out. We have seen ones that appear to be comfortable and we bought the new ones. Their sales rep was helpful and competent. She knew what she was doing. Everything was a good experience. The delivery team arrived in the house, brought the product in and set it up in 10 minutes. The quality is good and the only problem I have with them is that the bottom that sits against the rug moves back six inches after a while. When you get up and go down, the recliners start travelling across the carpet and moves the carpet.

We purchased a Chaise Reclina-Rocker and Recliner on 9-23-17. This chair was squeaking and had a repairman out on 1-26-18. He said these always squeak. Well I didn't pay $1353.48 for a chair that still squeaks after he left... Stopped at the Store today on N Dale Mabry in Tampa... and still nothing they could do. Send the same guy out... This was my 3rd Recliner I bought from this La-Z-Boy Store and I will never purchase another piece of furniture from them. I will tell all my friend do not ever purchase a La-Z-Boy piece of furniture because if something happens it's like, "Oh well we'll send the guy back out to try and fix again." When you spend this amount of money you expect a quality piece of furniture. I could have went to BIG LOTS and purchased the same quality. No good reviews for La-Z-Boy.

I special ordered with a designer from the Fresno, CA local store. She came out to my home and helped me select my pieces. I was repeatedly assured that the quality would be superb, after all, it's "La-Z-Boy". Out of the 5 pieces delivered, 3 of parts ordered to repair them. I started dealing with the store manager the moment they were delivered. It took 3 weeks before ANYONE came to my home to see the conditions of the items, however it was a third party furniture warranty repair company. No one from the store I purchased it from has seen it, not even the store's designer that I worked with.

I was having some surgery and it required me to sleep in a recliner for six weeks, so I decided that if I’m gonna have to sleep in it I would have to need something really comfortable and something push button to get out of it. I have a La-Z-Boy recliner but because of a shoulder surgery, I’m unable to manipulate a regular manual recliner. So, I needed a power recliner and purchased a PowerLift chair from them. Their sales rep was very nice and polite and he showed me everything that I wanted to see in the store. Their delivery team was quick when the chair was delivered. The cost of the chair was fair and, so far, I'm very happy with its quality. I have owned La-Z-Boy products for over 20 years and I have been satisfied with their product for the years I have been using them because I like the quality, the way they hold up, and the guarantee. I highly recommend them to everyone.

I ordered a Chess/Checkers Bartop (Pub) on 17 Mar. I have not received a phone to follow up about the expected delivery date. I called today 19 Apr. to check on the status. A man who identified himself as the Sales Manager proceeded to tell me that it was the fault of the sales associate (Monica **) for not informing me that this was a special item. I told him it was a bar table w/ 4 chairs. He said everything was a special order that wasn't in stock. It would take 4-6 weeks. In a very condescending tone he made it seem as though I should have known this. He promptly rushed me off the phone saying he was with a customer and they were sitting right in front of him. The correct/polite thing to do, would've been to have someone else assist me. I then asked to speak to the Store Manager, and of course, he said he was also the Store Manager. I would just like to get a full refund. I prefer to spend my money at businesses that respect and value their customers.

We purchased 2 sofas, love seat, and a recliner. If you sit on the sofas, you slide off. The cushions come loose every time you sit. There are cave ins in the 2 sofas because they have no filling. The arms are right on wood, and you can't sit by the end. The cording is all wrinkled. We have called corporate and they say we have to maintain our furniture by pushing the cushions in and fixing the cording every time we get up. Our next step is a lawyer. La-Z-Boy does not stand behind their products.

We bought a Jax reclining couch in Renew “leather” Nov 2016. Later, we bought a similar recliner in the same covering. Within warranty, we noticed that the fabric was delaminating and La-Z-Boy replaced two bottom pieces. Now we’re out of warranty and the same is happening to other parts of the sofa. I’m told that not only won’t the sofa be repaired, it CAN’T be replaced since the cover or color is no longer made. Now I’m faced with living with a deteriorating piece of furniture. When I bought the two pieces, I was assured that it was as durable as leather - obviously this is not true. I feel that I was duped by this well known company. Next time I’ll either go to a discounter and pay far less for equal quality or do what I should have done in the first place - bought my furniture at Ethan Allen.

The stuff we had was old. It was all hand-me-down stuff, so it was time to buy real adult furniture. The La-Z-Boy sales rep was a family friend on my wife's side. We've been talking to him for a while, and he just let us know that there was going to be a decent promotion, so that's why we went in and bought. We had a designer assigned to us who laid the room out, did all that stuff, and showed us different options for carpets. It was great. And then, scheduling the delivery was straightforward. They called like they said they would a day or two before and then an hour before. My wife was here for the actual delivery itself and she didn't have any issues with them. We've only been sitting on the furniture for three weeks now and so far, it's comfortable just like it was in the showroom and seems to be quality built.

We've had La-Z-Boy in our home since the ‘70s and with the stuff that I owned looking tattered we got new furniture from them. Their rep was spectacular. She came out to the house, measured everything, built 3D rendering and helped me with the design of everything we wanted to get. She gave her own insights as to how materials might hold up and would cause us to actually change direction as far to one style to a different one based on her opinion. And I’m very pleased with the information. They offered the custom build so that we can have the framework, the material and style we want so that we don’t have to take what’s on the floor. And I like that.

We bought our first La-Z-Boy furniture three years ago. Then we bought again since we moved to a new home. I saw the new furniture duo on the internet, and I really liked them and went in the store and saw the same girl who sold us the first living room set. She happened to be there at the day that we went and she remembered us. She knew what we wanted and what we were looking for. She was great the first time also great the second time. The furniture has been delivered to us and it was also wonderful. Both men that were here took off their shoes, were very engaging and friendly. Also, they handled everything with care. The quality seems good. They're very comfortable. La-Z-Boy helped me choose and it was what I was looking for - the color and the type of material.

I purchased a Chair and Loveseat Feb. 15, 2018. They were delivered April 3. The Loveseat was missing the wiring to make the left motor operate. The delivery person told me I could send it back or keep it and he would notify Service to fix the Loveseat. I have a copy of the delivery slip with the note on the bottom that the motor needed replaced so I agreed to keep it thinking it would be easier on LA-Z-BOY instead of shipping the Loveseat two more times. I did not receive a call from LA-Z-BOY so on Monday April 9 I called the service number and was told that I had to put in a request to have it fixed under warranty and the warranty started when it was delivered. I told them to come out and pick it up and after finishing the assembly they could return it.

I purchase my La-Z-Boy loveseat on 10/14/17 and in that timeframe it had to be repair twice and then again this week it broke. I requested for the unit to be replace and was denied by the store and corporate. They want to fix it one more time and if they can't figure what is wrong they will replace. I bought this furniture for about $2900 and it should be replace if it's not working correctly the first time. I am very dissatisfied and will never buy another La-Z-Boy furniture again if this is how a customer gets treated.

La-Z-Boy's quality has always been good and we've never had a problem with it. We've had their products in our home for 50 years and recently, we purchased a sofa from them. The size of the piece made us decide it was time to purchase new furniture, though the price is a little on the high side. But their reps are very good and I'm satisfied with my experience overall.

We bought a new house and we wanted new stuff in it. Everybody at La-Z-Boy was really good. They were pleasant and easy to work with. They acknowledged us when we first went in the door and let us go on shopping by ourselves. And then, we just took it back up with a gentleman and he wrote the order up. And then, the delivery went well too and the guys that delivered were really good. We really haven't enjoyed the furniture because we're just now getting moved in to the new house, but it is comfortable furniture.

Purchased a two-person love seat recliner in mid-December. Love seat is electronic. Has 2 remotes. One sides leg rest stopped working in mid-March! Had service man replace electric box that controls functions of recliner. The chair worked for a few minutes after the serviceman left. It required another visit only to learn they want to replace the motor on one side. Plus the material is pulling out on one of the seams of the cushion, not good.

I purchased a La-Z-Boy recliner for $2200. I expected quality and no issues. The recliner has an attached remote with blue LED lights that bright up the room, no option to turn off the remote’s light unless you unplug the chair at night. It makes no sense and the store manager says it’s a great feature, so you can see at night. Most of their models have the same features without the LED lights, so that makes no sense. The blue light has a greater effect on phase shifting the circadian clock in body and on melatonin suppression, it essentially screws up your sleep.

Bought my recliner 3 years ago. Had it in a room where it was not used a lot. Moved it in the living room and now the material is coming apart. Called. Said I had to pay someone to come out and then to pay for material. This is totally uncalled for.

My old chair and new chair are tall-man recliners, and both of them are La-Z-Boy. When my old one broke, I was upset. I had to have a recliner because I’m spending most of my time in it. La-Z-Boy is close to home and I had a foot operation so I can hardly walk. I know I can just walk right in there and get to the point. The sales rep did well. I couldn’t believe the price difference between a tall-man and a regular recliner, but I’m tall so I had to go with the tall-man. Plus the chair I got is super-wide. A 400-pound person would fit in this thing. The sales rep worked with me, so that’s why I wound up purchasing it.

Our old furniture was getting worn out. The La-Z-Boy manager was very good. He was very helpful and not high-pressure. We just told him and he didn't ask questions. He wrote stuff down and did a little sketch of what he thought would look good in our room. We sampled all of the furniture and it was of very good quality. Our experience was very positive. I like all the inventory there so I could really sample the different things. Also, I liked the person who came to our home to give us the final recommendations and took measurements. I'd recommend La-Z-Boy.

My father is moving in with me and I purchased a recliner from La-Z-Boy. My salesperson was outstanding and she was very helpful. I picked out what I wanted and it was on sale from 25% to 30% off and La-Z-Boy discounted it further. It's the most comfortable thing I've ever sat in. I looked at so many recliners too and La-Z-Boy was far better. There's no comparison on the comfort between this model that I got and the other brands. The La-Z-Boy quality is very good, but the finish on the leather could have been better. But when you're looking at a small piece, it's hard to tell. Also I get emails from them. It's like, "Well, do people purchase more than one La-Z-Boy?" When you purchase your La-Z-Boy, chances are that you don't have three La-Z-Boys in your house but I could be wrong. Overall, I would recommend La-Z-Boy.

We built a new home and purchased two La-Z-Boy couches. We went to the La-Z-Boy that was in Raleigh and that was not a good time. Then we went over to the one on Glenwood Avenue and that was much better and that was where we bought. The same furniture was in both stores but a different salesperson. The sales rep in Glenwood was great. We walked around and walked around and the guy kept asking us if we wanted any assistance. We told him we'd find him when we needed him. He was very willing to talk to us and help us get some patches so that my wife can match colors. We got the couches on sale and it was a good deal. Without the sale, it's too darn expensive. We scheduled the delivery about four times. The house was being delayed. But the furniture was delivered on time when they said they were going to do it when we finally got into the house. The quality of the furniture so far is good.

We've had La-Z-Boy furniture for 25 years. Their quality and service are what kept us with them. Our furniture was worn out and we bought this swivel glider rocker recently. Their reps were friendly and knowledgeable about their products. The delivery people called, set up an appointment, and showed up on time. However, this ottoman made noise on it when it's in glider mode. This is the first time I've had a problem with a La-Z-Boy chair. They sent their technician out to take a look at it and found that it had been built wrong. The springs underneath weren’t in the right place. They have ordered us a new chair and I talked to a La-Z-Boy salesman this morning to replace the order for a replacement chair.

I was upgrading my living room and La-Z-Boy's sales fact and their good pricing took me to them. My first experience when I walked in was not that great. There were a very few people on the floor to help others but there were too many customers. Nobody bothered why I was there but it became a little better after a lady went all the way to help me out. She was really nice. Walk in if there’s a sale. Otherwise, don’t go to the store.

We had a requirement to get a sleeper sofa and we were weighing options. La-Z-Boy was definitely on the top of the list and we had a really good store experience when we went there. Their people were very professional, really friendly and helpful. We had people come over, look at our place and help decide on the design aspect. We had a lot of options to choose from like with the styling and color. We had a detailed look at the store with all the options and we were able to really get what we wanted. The people who made the delivery were clean, hassle-free and prepared. It was all really smooth. It’s going to be two months now that we've had the queen sleeper sofa and the quality is top-class. The whole experience was really good.

Have a La-Z-Boy recliner I purchased near the end of 2015. Noticed I had a loose piece of wood in the back of the chair and right side of back was loose above the arm. Stopped by La-Z-Boy store to find out if there was a place I could drop chair off for repair. Was given customer care phone #, told chair had lifetime warranty. Call for repair and was told I had to pay $109 for labor and I left ticket open till I decide to have them come. 3 weeks later the right side bottom of chair dropped, making chair unusable. Call for repair and scheduled. What showed up was a man to evaluate chair and order parts. 15 minutes was spent, was called following week with a 3 hr. estimate at $109 per. Repaired myself in 1.5 hr. w/ $8 parts. Workmanship in general is poor, my repairs will last much longer than remainder of chair. Warranty is a forest/scam.

We've had La-Z-Boy furniture in our home for 15 years and recently, we purchased a new reclining sofa. The dealing I had with the sales rep at La-Z-Boy was fantastic. She was extremely knowledgeable about the type of fabric and what kind of spray stuff we can get on it because we do have dogs, and how we can get the protections from it. She told us the prices right off hand and it was very easy. The delivery team did really well and the experience was nice. They brought the furniture in and asked me where I wanted it.

The recliners I bought from other companies didn’t last that long, so I thought of trying La-Z-Boy furniture. My son is about 6’7" and about 280 pounds so he's a big guy, so I asked their reps if there was a good standard weight on the chairs and they said that it would be 250 pounds for most average recliners. Then I asked them if they could make them for bigger and taller people, and they said could. They showed me what I needed to do and what I should get and what would work best for my household.

We were living in San Francisco before and we just moved to Southern California. Not all of our furniture was in good enough shape to come with us, so we needed some replacements. Plus, we were staying for several months with my cousin and his wife across the street from the house that we bought down here while we were refurbishing it. They had one of La-Z-Boy's power lift chairs with the heat and massage features. They've had theirs for several years and highly recommended it. Also, my wife is disabled with chronic pain and she definitely loved the heat and massage part, so we decided to get a couple of them for us.

We’ve been in our home for 47 years and we’ve bought products from places that weren’t worth it. My wife’s a shopper and likes to change things all around. She goes all over the place and La-Z-Boy happened to have the stuff she wanted as far as the color and the look. And the quality of the products simply backed our point of purchase because we had a La-Z-Boy chair in the house originally.

I spent over $8000 on a leather sectional. I was told that it was an all leather set, as the back of part of it will be in front of a sunny window. When it came it was leather match, very unhappy with it.

I recently orders 2 expensive chairs for my home. When they arrived, I was shocked at the quality, or lack thereof. There were so many flaws, including baggy upholstery, loose arms, gaps between parts - an accumulation of problems that no amount of repair would suffice. This is NOT the La-Z-Boy of the past; this furniture is cheap and subpar with a hefty price tag. I was embarrassed for visitors to see them in my home. I requested a return and refund immediately, but was shifted off to a technician and then an offer of repairs, even a seat replacement. The La-Z-Boy headquarters claims to have no control over the stores and the store claims to have no knowledge of service records. Just reaching customer service takes at least 25 minutes. Overall a horrible experience and a very inferior product.

We were looking into purchasing the Kennedy sectional with iClean fabric. We contacted our nearest store which was over an hour away to see if they had the sectional in store before we made the trip so that we may try it out prior to purchase. When we arrived in the store we were completely ignored. We waited about 20-25 minutes. Another couple, who were ** walked in 15 minutes after us and were helped as soon as they walked in the door. Frustrated, disgusted and upset we walked away without purchasing anything after the long drive with three children, one of which happened to be a one year old.

Lancer Sofa & Loveseat - Refused my 2nd delivery of this set today (4/10/18) because of a MAJOR grease stain/streak along the entire footrest of both recliners of the loveseat. Refused the 1st delivery on 3/27/18 because of misalignment, stains and sawdust on both pieces of this set. I am without words of how disappointed my wife & I are.

One year ago we purchased a Recliner couch and love seat from an exclusive La-Z-Boy store. The previous one we owned was 13 years old, still in wonderful condition, and gave it to our Son who loves it. Big Mistake! The new one we purchased is so inferior to our old one. It’s already showing more wear than our 13 year old one. We are empty nesters so the only use our furniture gets is from 2 adults. The fabric is of less quality, the framework is not as strong as the old one. The main reason we went back to La-Z-Boy was because of the quality we receive from our old one. Very disappointed!

This was my first time buying from La-Z-Boy and I haven't bought furniture in a really long time as my other pieces were 16 years old. Their price is a bit on the high side, but the La-Z-Boy quality is good. Everybody at La-Z-Boy was wonderful and very helpful and they did everything we asked them to do. It's a good place with good people to work with.

I live in a religious community with other people and there is about 14 of us who have lived together in a large place and we decided to get individual chairs rather than sofas for our television room. We went to the La-Z-Boy store in Wilkes-Barre Township and their sales representatives were really good to us and we had a very pleasant experience. They were very accommodating and they helped us make selections and showed us possibilities. And the delivery team was very professional and very courteous and did a good job. We’re very pleased with the quality of the furniture and it’s meeting all of our needs, so we’re very happy. It’s comfortable and we’re enjoying it. We could easily recommend the La-Z-Boy store that we used.

I purchased an expensive leather love seat and couch 2 years ago and the couch seat cushions have ripped away from the cloth at the back of the couch. This is just normal wear. Even the rarely used cushion has ripped. I contacted La-Z-Boy and they said I didn't pay to extend the warranty past a year so I'm out of luck. Since when do you spend thousands of dollars on furniture and it is destroyed after 2 years? Completely unacceptable. Why should I have to pay them to stand by their quality when it's not accidental damage? It's poor quality workmanship. I will never purchase from them again.

I just relocated back to North Carolina. I left my sofa behind in Illinois and I needed a new sofa. My partner had a furniture store in Iowa for several decades and they used to carry La-Z-Boy furniture. We walked in at La-Z-Boy and we were there for about 20 minutes. But prior to that, the sales rep came over right away, showed us some things, and we bought it that same day. It was pretty effortless. And then we scheduled delivery.

I've had La-Z-Boy products since about 2013. We moved from Alexandria to Indianapolis and our old couches didn’t fit very well. We really enjoyed our first purchase from them and decided to go with another La-Z-Boy product. I had a great experience with the sales reps. They came up with design ideas. They would draw different choices that were helpful to us and recommended some other things. They found a bunch of few other things that really went well with what we had and what we needed so it worked out well. We ended up purchasing end tables, a kitchen table and chair when we had only intended to purchase the couch at that moment.

This is the second set of furniture we have had from La-Z-Boy and like the first set which was returned after a few years due to poor quality we have the same issue with the second set. Staples are coming out from the footrest of loveseat and couch that scratch, scrap, and poke us and our children. The corners of inside of love seat and couch have lost cushion and wood frame is protruding out of the sides so if you lay on it you can feel the wood poking into your head or shoulder area. No one sits on the inside corner of the armrest so there is no reason for this to happen except for poor quality. Yes, we have the five year warranty but I am not paying for the labor cost for someone to repair furniture that is only 2 1/2 years old.

My wife tried to do something nice for me & bought me what she thought was a good quality recliner. My old one collapsed on me a couple of weeks ago, but that's another story! I had no idea what she wanted to use my pickup for yesterday. My wife is handicapped & can't load and secure a large piece of furniture by herself. Apparently the guy at the La-Z-Boy distribution center wouldn't help her secure the new recliner in any way. He had very broken English and she couldn't understand most of what he said. He put it in the bed of the truck & told her 'it would be okay' when she asked him for help & pointed out that she basically only has the use of 1 of her arms. The new recliner is quite a bit lighter weight than my old one. The wind catches it & it blows up & out of the truck bed on the way home. It smashes on the road & now they just blew her off and said it's not their problem once she picked it up!!! NEVER AGAIN!!!

We’ve gotten La-Z-Boy before and we replaced the worn out chairs that we had. Purchasing the recliners was easy but getting their reps to come out and try and fix them isn’t. The quality of the chairs is good except for the screws. The screws are falling out of the bottom of the chairs and one of them is basically broken. We called them four times and they never came out to fix it. We've had the chairs for a year and it’s happened in the first five months that we had it. So far, their reps were great, took the messages, told us that someone would be contacting us to come out, but no one did.

Over the years, we've had a couch and a couple of side chairs from La-Z-Boy. Then when my 98-year-old mother needed a new recliner, we went to the outlet and bought one for her and then my brother also bought one. The recliner lifts the person up and pushes the person forward so my mother can get up easier when she has trouble getting up, though she feels unstable using it.

We've had our La-Z-Boy chair for 13 years. My husband and our grandchildren enjoyed it. However, it's leather had rubbed off, and it has begun to squeak and rattle. La-Z-Boy supposedly had a sale. And we decided that it was time to give my husband a new chair. We went in and we told the rep what we wanted. Then, we had it delivered since they wouldn't let us pick it up. The delivery guys came in, put the few pieces together, and left. However, I don't feel like this new one has the same quality as our old one. The old one has better fabric and is a better chair. I also think we paid too much for it despite them telling us it was on sale. But my husband is enjoying the new one. He sits on it every night on his own.

La-Z-Boy had a good sale going on, which helped. Plus they gave me a military discount. The sales representatives was really nice, took her time, explained everything to us and went down through everything. My wife had a problem with the manual operation on the chair and the sales rep explained everything to us and said we might have a problem with it.

I have a couch and loveseat and I wore the couch out. And I wanted a sectional sofa. The sales representative at La-Z-Boy was really good. We were picking out our own stuff and she was just standing back. We didn’t ask for a lot of input but if we ask questions, she was right there to answer them. She was very helpful. Then I picked everything up. The sofa is a really good product and the cost was fair. This is not the highest end stuff but it’s also not low-end. I've been using La-Z-Boy products for about 10 years and I would highly recommend them.

I bought a new house and this was my first purchase in a long time from La-Z-Boy. My interaction with their sales rep was fine. The furniture was delivered and the delivery team was great. Also, the quality of the furniture is fine. Everything worked out fine.