La-Z-Boy Furniture Galleries Reviews

We bought a recliner in March 2019 and it broke in less than a month. Customer service wasn't helpful at all, moreover their managers! It's been 3 months and it hasn't been repaired yet. We paid $3000 for the recliner and 5 months after paying for it we only had a chance to use it for less than a month! Very disappointing quality and customer service.

Purchased $2300.00 leather recliner for my housebound husband. Purchased the “platinum warranty “ that covered -cracking and peeling of finish on leather-. When I sent pictures of peeling and cracking of leather finish, was informed that wasn’t covered as that was where his head rested. It behooves the company to provide adequate finish or separate cover to protect that area if the leather is so poor his head “melts” it, one would think. Will NOT be purchasing anymore from this manufacturer or store.

We used to buy from them exclusively, but recliners now come apart in just over a year. Frame broke, not our fault, and cost more than $100 to have someone come out under warranty and set up repairs. Then company finds several excuses to charge us even more, but I cannot see paying almost the price of a new chair to get something fixed under warranty! NEVER AGAIN!

Bought recliner in 1997. Fabric split on right side because frame underneath did not have padding on it. Customer service picked up chair and 2 months later they called to say I would have to pay another 280.00 for fabric! Told them the frame exposed caused fabric to tear and it made no difference. Out of warranty! It has been 6 months now since they picked up chair and I am going to go to small claims court. I am 81 years old and don’t need this frustration. HORRIBLE company and HORRIBLE customer service!!!

We recently purchased a recliner coach and a rocker recliner from the store in Gainesville Va. Purchased floor models that were on sale. Love both pieces. Best sitting coach we have ever had and I love the recliner. We loaded both pieces on to our truck and carried them home so we did not use their delivery service. The people were all very nice and very helpful. Great place to shop. Recommend to everyone.

I had a very limited amount of money to spend on a recliner that my wife badly needed. She found one that she LOVED!, and was within our budget. However, when I went to pay for it, my total was about $40 more than I expected. When I asked about it, I was told that there was a $39.99 charge to have ME pick it up from the store. I asked if it could be removed, since it made no sense that I would be charged to pick it up. I was told that the fee was inserted in the sales software from corporate.

Our two recliners are now about 10 months old, but look like a heard of cats have been clawing at them every day for a year, but there has never been a cat in the house. The material develops big scratchy lumps on the material, so you must wear long pants to sit in them to avoid scratching up your legs. The poor quality of material just cannot withstand light wear and tear. The material looked crappy within a month of bringing the chairs home.

Customer care is horrible, get nothing but the runaround. Bought 3 chairs. Have had nothing but problems with one, paid $500 for extended warranty, what a joke. First problem they will cover part but I need to take chair apart and drive 1 hour away for them to fix, what a joke. Second time leg rest broke. Said it never happens. Well it did, had me take pictures. Called said had part. Came to house, "Oh no just here to take pictures", 2-3 weeks to get parts, then take chair out. Maybe get back in a week, what a joke, paid 8K on 3 chairs and this is service you get, paid 20k at Florida Leather gallery. Had small mechanical problem. Called once. They were here in 3 days. Fixed problem. No complaints, I will tell everyone I know never to buy from La-Z-Boy!!! Customer service wants me to do all the work then like pulling teeth to get it covered under warranty.

I spent almost $4000 for couch loveseat and recliner. I spent over $1000 on just the recliner. I also bought the 5 year protection plan. So the back is wobbling and falling apart. The cushions are not comfy and flat and the fabric is tearing in two spots. I called the corporate office and they said it would cost me $120 an hour to fix it. I will never buy another La-Z-Boy piece of furniture again. The Evansville IN store is twice the price of other stores that carry the La-Z-Boy brand. I am so disappointed.

I purchased the Laurel sofa and half chair in the spring. I am somewhat concerned with the quality the set is only a few months old and it appears that the springs are not holding up and the seams are not aligned. I am going to the WS store to see what can be done.

My husband and I decided to buy what we were told was “lifetime” furniture about a year ago. We spent close to $6,000 on a brown sofa and loveseat. It took over two months to be delivered, and they didn’t order our center console piece in the correct wood color, so we had to wait two more months for that. After all that waiting, we noticed the leather on one of the arms was faded off within less than six months. My seat had lost half the brown color and looked beige, and the back of my husband's seat cushions had completely flattened. We both work full time, it’s not as though we sat on the couch day and night. Even if we did they should have lasted longer than a few months.

We bought a $4000 sectional and a month later, the spring came out of the bottom and the material ripped on the top of the springs (underneath where the cushions go). We were told we could not get a replacement piece and they mailed us stuff to fix it. We have been waiting a month for someone to come and fix it for us! Why not just say sorry about that and give us a new piece? We will NEVER recommend this furniture to anyone. Terrible product--junk. And terrible customer service.

Worst chair ever... I've owned many less priced La-Z-Boys and decided to get a good one. What a mistake I made, have had nothing but problems since I got it. Call into a few months after I purchased it and was told I'd have to pay to have it looked at. Plus I'd need my receipt which I couldnt find. Unfortunately now I've found it but really don't think I should have to pay for a bad chair. I didn't hardly set in it for the first 6 months. You can see a seem under fabric where foam must be glued together. Feels like it bottoms out on seat and feel board in front of seat. Plus the left arm is now loose one wing popped. Unfortunately it's been 2 yrs but the customer service has been terrible and basically the cause of my frustration since they told me I needed a receipt. Very very discouraging and disappointing. Even had it special built to install different fabric.

Bought an expensive recliner from a local merchant and one year later the fabric started peeling and breaking down. The merchant was great but La-Z-Boy had very poor customer service and they would not stand by their product. After a year of being ignored when I complained they finally gave me a small discount on my next La-Z-Boy purchase. And the discount expired in a month. VERY DISAPPOINTED IN LA-Z-BOY. Will never buy their product again!

I purchased a lifting recliner for my dad, $2600. Within month, the remote control cable began coming apart. Then last Dec 2018, the frame broke. I called in to make a claim, a technician was sent out, diagnosed the broken part and ordered a new one. 3 weeks later it was repaired. That was 2 weeks ago. My dad just called me to say the other side is now broken and it is worse than before. I've once owned a La-Z-Boy recliner, it was 35 years old and though a little worn, it worked well and was very sturdy. The newer stuff is made from compressed woods and is so cheaply made it's not even funny. I will never again purchase another La-Z-Boy product again. $2600 down the drain.

We bought a La-Z-Boy recliner couch from Raymour and Flanigan less than 5 years ago and the thing started falling apart from day one. First it was the cheap arm that's made of cardboard that broke when I leaned on it. The store sort of fixed it. Next was the bolt that holds the arm to the back of the couch which sheered off. The store fixed this also, only to sheer off again a year later. Then there was the release lever that the face broke off from the rest of it. I replaced that with a metal one instead of junk plastic for only $5.

I'd give it a lower rating but there's no option for that! This has been the worst experience I have ever had trying to purchase recliners! I special ordered 2 recliners they were to rock swivel and have a specific fabric. When they were delivered they didn't have the swival bases. I called several times and never got any results so I had to drive 40 miles to the store only to be told they would put the bases on if I brought the chairs back. I have no enclosed trailer so I ask them to have a tech come to the house and was told to call back on a Friday. I tried but can't get any one on the phone! So I guess I will have to drive back to the store to get any satisfaction! SO FRUSTRATING when you pay for something and can't get anyone to help! DO NOT BUY ANYTHING FROM THE La-Z-Boy DOUGLASVILLE STORE!

A very personable young man waited on me, and his supervisor and eventually the manager helped. I still feel I am overpaying for the product. I appreciated the courtesy and the willingness to negotiate, but in all honesty I am worried about what this is doing to my finances. On the bright side, La-Z-Boy products have lasted a good, long while when I have purchased them. I believe the store needs to stock materials for a loveseat-sleeper well under 2K.

Here's the 10-words or less version: I received a lemon recliner. Full story: I purchased my recliner in February 2018...spent well over $1,000 for it. Within only a few months of regular, normal use, it began making odd noises when reclining (it's electric), and screws were coming out, etc. I would put the screws back in or get the detached leg part back in myself. After several months of it continuing to happen every so often and me fixing it, I finally decided to call La-Z-Boy (this was in April 2019) to see if they can assist. Additionally, I called because I began to notice the left armrest coming apart from the rest of the chair. Again, the chair was only used as a chair is supposed to (we have no kids). Yet the chair was obviously defective from the factory.

Frame broke on chair. Because I purchased online the local store will not accept the warranty claim. They give me a Houston warranty center number to call and I can only leave a message and no one ever returns a call. This has been going on for months and the frame is now damaging the leather which is not covered by the warranty. Truly horrible customer service. Please have someone contact me to resolve.

My husband and I bought a leather loveseat recliner from our local retailer 3 years ago. My husband's side has the outer frame pulling away. We contacted our retailer and were given a list of charges that we have to pay to get it repaired. This is not acceptable for having owned the chair for such a short time. We are very unhappy with our purchase.

I ordered a leather sofa, loveseat and recliner. The sofa was defective from the beginning, they did replace but it was still defective and they will not do anything about it. The back of the leather recliner is concave after a couple of months use and was told that was from the wear of sitting it in. I sure thought La-Z-Boy furniture lasted longer than a couple of months. My local store would not do anything and I reached out to corporate and they will not do anything. After purchasing La-Z-Boy furniture for over 35 years I am very disappointed in the products and customer service. See picture of recliner and sofa, notice the discrepancy in the height of the cushion and how the back of the recline has just caved in the center.

Purchased the Sheldon sectional in fabric D153442, sisal color in December 2017. Sectional delivered January 2018. After only a little over a year, I noticed wear on the chaise portion of the sectional where my legs lay when I sit on it, also specifically wear where my heels sit on the chaise. Also, noticed the fabric on the seat area is discolored, presumably from the pillow I use for lumbar support. All of this from normal use? We don't have kids, just 2 adults and 2 cats in the home. It only gets little to no use during the day and gets sat upon in the evenings relaxing watching tv. We don't even sit on it if our clothes are dirty!

We purchased a recliner that swiveled less than three years ago. It is very comfortable, however, the fabric did not last. As I designer, I understand the value of fabrics which can withstand wear, this fabric should never have been an option for upholstery. It wore quickly and within a couple of years was very unsightly. We are moving to Florida and decided we didn’t want to pay to move this ugly piece of furniture. We contacted Salvation Army and it was rejected by them! After less than 3 years!!! I then contacted Customer Care, sent photos, had it reviewed by a “product specialist” and was told it was out of warranty and just needed a professional cleaning. I know the difference between dirty and worn. I will never purchased another product from La-Z-Boy.

Updated on 07/27/2019: I purchased a $1400.00 recliner 2 years ago. At the 1 year mark the fabric was fraying at the areas on the armrest where the fabric was bulled the tightest. I have purchased a 5 year protection plan and when I called they said it wasn't accidental damage so it was not covered. I asked about the manufacturer's warranty and they said I was just past the 1 year mark so that would not be covered either.

We normally consider La-Z-Boy to be a quality product and have owned several of their leather recliners. About 18 months ago we purchased another one but this time the finish has begun to rub off in small "pills." This is not a normal occurrence, but I would advise caution in purchasing the newer ones as none of our older ones have done this.

We purchased our 5th La-Z-Boy less than 6 months ago, we have terrible pilling on the seat and leg portions this time. The short amount of time it's taken to pill this badly is concerning and disappointing. When contacting La-Z-Boy we've been told this is "normal" and how to shave the fabric. This is not the kind of customer service I expected. Luckily the furniture store is helping us make this right.

We have always purchased La-Z-Boy furniture, however we got a lemon. :( They delivered way later than the time they said they would and the rt arm was broken on the sofa at delivery. They said sometimes it happens in the delivery process. They ordered a new arm, came to fix it and it was broken as well. Ordered another one and set a time for them to come out and fix it, well guess what? The other side is now broken. I called customer service and said, "So if this ever gets fixed and breaks again can you guys just pick it back up..." they said, "Nope. We will just keep fixing it." How many times La-Z-Boy do you think we want to call and sit at home for you to come fix the furniture. We paid high $ for you to come out all the time??? I will never buy this brand ever again.

Buyer beware... Trust me. Read reviews!!! Great, friendly customer service... Until they get your money. We purchased a $4000.00 special order leather sectional 11/18 at the Clearwater FL showroom, sectional was delivered 1/19 and poor craftsmanship and quality control was evident upon receipt. The chaise’s flat leg area had a defect in the leather that was visible from 20 feet away. The store was notified with defects, pictures were sent and we were told by Rick the manager that this was within La-Z-Boy's “acceptable” limits. With this comment I just wanted a truck to come pick this thing up and my money returned.

I purchased 2 leather recliners in March 2016 for $2700 along with a 3 year extended warranty. In April 2019 I contacted La-Z-Boy because the leather on 1 of the footrests is splitting and the leather on the seat of the other one is peeling. I was told that the 3 year extended warranty is not valid; the salesman told me at the time of purchase that the 3 years extended the 1 year warranty that was included. That apparently is not true. However, the bigger issue is that both recliners, just 3 years old, have deteriorating leather. My leather sofa, purchased 11 years ago from Rooms to Go, is in much better condition than these 2 recliners, which were supposedly "high end furniture". No satisfaction from contacting La-Z-Boy.

We purchased a new home in 2013 so we needed a new living room set. I picked La-Z-Boy because I have had them in the past and their furniture was high quality back then 2002. We paid almost $4K for all three pieces (Eclipse). We paid for the fabric 5 year protection plan. Within 4 years the leather started cracking on the sofa and recliner, but I did not call in for the warranty work. Life got busy with 3 children 5 and under plus I'm a disabled vet with mental issues. It is now 6 years and the warranty is over so I cannot get this fixed. I am so disappointed in La-Z-Boy that I will never give them my business again. I was hoping this furniture would last at least 10 yrs. Now I need to buy a new set of furniture after I move into our new house, but it will definitely not be La-Z-Boy. Your awesome reputation with me is no more. Very sad!

About 10 years ago, we were sold on a reclining love seat/reclining sofa combination, primarily because the salesperson kept lauding La-Z-Boy's amazing, "lifetime" warranty. "If ANYTHING goes wrong with it, as long as you own it, La-Z-Boy will fix it or replace it... with one exception: the fabric anti-stain guard is for only 5 years. You won't find that ANYWHERE else." And, it turns out, we did not find that even at La-Z-Boy.

We love the look of our couch in our home, however, our couch which was less than 8 weeks old has one section that LOUDLY creaks. We contacted our sales rep and the warranty dept two weeks ago. We are yet to hear back from anyone about this issue. To spend so much money on a couch and have it sound so bad when anyone sits on it is not what we thought we were signing up for when we purchased from LZB. Save your money and go somewhere else.

I purchased a $1,000 chair. It took three weeks to receive it, which was understandable. When it arrived there was next to no padding in the left arm. I called for service and was told a serviceman would be out in two weeks. When he came he looked at the chair and said yes the arm needs to be replaced. I put in the order and I was told that I would receive the arm in two weeks but it took three weeks. When the arm arrived material did not match the chair so the serviceman said he would order two arms so that they would match the chair. That took an additional three weeks for them to arrive at the house and then it took another two weeks for the serviceman to come and put them on.

Bought a couch, loveseat and recliner over a year ago. Tomorrow will be the 5th repair visit on the couch. Filing for 6th repair tomorrow as the leather is separating AGAIN! This will be the 2nd repair for this issue. Just spoke with Michelle who states that they never have this issue. There are only 2 of us in this house and no one ever sits where the leather is separating. They piecemeal all their repairs and refuse to provide a new couch. Done with these people. Contacting the BBB now. DON’T DO IT!!

I bought 2 leather recliners less than 2 years ago. The leather on one of the recliners has a spot on the headrest that has peeled off along with a couple places on the armrest that has worn exposing the undercoating. I feel this leather is inferior and should hold up better since they are not abused and are seldom used. I would like for a La-Z-Boy representative to look at the problem but they gave me the number of another company called Lebco. I contacted them and their spokesperson refused my request since my 1 year warranty has expired. I am very dissatisfied with this product and customer service.

Purchased first chair 12/10/2012. Springs on back are padded. Second Chair is out of warranty purchased 11/03/2017. Springs on back are not padded and are hitting back of anybody sitting. Chair just needs a pad to cover the springs. La-Z-Boy wants to sell me an entire back at my cost which is fine that will not cover the springs and will not fix the problem. Devin said that is your Ultimatum!!! Go to an Upholstery shop. Have it fixed yourself. La-Z-Boy does change its designs.

I purchased a power leather recliner over 4 years ago with the additional maintenance agreement. My recliner leg rest broke loose and the back of the chair also tilted to the right making the recliner unuseable. I called La-Z-Boy customer support (I was on hold over thirty five minutes) and we verifed the maintenance agreement. I was then transferred to I think Servco (third party not La-Z-Boy) and again I was on hold for over 30 minutes and was advised they were going to send parts and call them again after I receive them. A week later I received the parts and called them back to schedule an appointment for repair (again I was on hold for over 30 minutes). They set an appointment over three weeks in the future. Now I am sitting here (not in my recliner) with the parts a broken recliner and waiting for repair.

I bought 2 reclining chairs and a couch and love seat. One chair never has worked right and after a few months the fabric started to fade. I included a picture of both chairs. The fading chair is also used much less due to the mechanism not functioning correctly. In addition I can already feel the wood under the padding on all four arms of the couch/love seat.

We purchased a sectional on January 5 of this year. Because we changed the layout, it became a custom order. No problem. After waiting nearly 2 months our couch was delivered. One piece of the sectional was completely missing the pegs that attach it to the next section. Our delivery driver said he would put a ticket in when he got back to the warehouse. We never received a call from them.

We had our $3800 couch delivered and the leather was damaged in 2 areas. We refused it. The sales person said we should have kept it and they would replace it. So the supposed 2nd couch came and they dropped it off the truck when delivering and tore the leather and one of the sections and the right side doesn't "seat" correctly (one of the original leather defects was still there so they never replaced the first couch, they just tried to fix it). Their policy is to sell you a defective couch and then repair it if something is wrong. The sales person didn't know what she was talking about. She said the "2nd" one was being replaced but after waiting 7 weeks we heard nothing. So I called and now it's a repair problem. A new couch doesn't really mean new. So we have this gap between the backs that the La-Z inspector said is normal. I'm beyond dissatisfied and I've been ripped off.

Mark was here the other day (AGAIN), they kept sending him the wrong parts for our chair. He called me and said "I have the part and will be there tomorrow", I'll tell you, that guy is great. He fixed the Jasper Chair for us and it's like new again. He is a great asset to your company.

We ordered matching chairs on 2/23/19. One arrived six or seven weeks later. It is now four weeks later and the second chair has failed quality control 4 (four) times! Four chairs, four failures. How is this possible. I have called once or twice a week to no avail. As of today I am reporting this to the Better Business Board here in CT!

My 91 year old mother bought a recliner chair in 2013 with extended warranty. This year (5 yrs and 5 months after) purchase a metal bar coming off the actuator broke so the legs section doesn't raise anymore. This metal piece easy unscrews from the motor but we were told you have to buy the whole motor to replace this. And since that is the case it is considered a electrical item and is not covered by the lifetime mechanism warranty. This piece is maybe a 2-3 dollar part. Very cheaply made. My mother is 122 lbs and treats all her furniture well. They quoted us a initial price of 280.00 plus over a hundred dollars a hour labor. Would be cheaper to buy a new chair. My mother is on a fixed income so no way she could afford this. My family and everyone I can tell will never buy again from this company. I would rate this product less if I could.

Purchased sofa, loveseat and two rocker recliners in January 2019. We received them in January and there was something wrong with all 4 pieces. Service tech came and confirmed this. After much stress and patience, today May 7th the tech came to fix the furniture, but WOW another slap in the face from La-Z-Boy. They didn't send all the parts needed to do the repair. Who knows how long I will have to wait to get this done. My advice do not buy La-Z-Boy Furniture...

All the problems started on the day of the delivery. Spring mechanism so loud when reclining and sitting back up that technician wouldn't repair hole in material or chip in wood he was prepared to fix on visit. Seat-back has three cushions. Under second cushion, thin material stretched over wood frame that the corner of the wood (no padding over the wood corners, cheaply made) punctured a hole in the material. Everyone who purchases this chair is complaining about the loud spring mechanism that the tech said cannot be fixed or changed. Tech was on more than 20 calls in past few week with the same complaint.

We purchased a reclining armchair 2 years ago. Last week the framework broke and we were told $90 callout and a total of $200 to replace a 3 foot piece of wood. I cannot believe that La-Z-Boy turn out such inferior products then only provide a 1 year warranty on parts. We also purchased other armchairs around the same time from other furniture makers at a far less cost with no issues. Never again La-Z-ripoff!!

The rocker recliner (leather) was $1200 and the wooden base is of poor design and quality. Had to have repaired 2 times and is still unacceptable. I am a wood worker so I fixed the wooden base myself and now I have issues with springs going bad. Do not buy this recliner.

I have purchased over many years 3 La-Z-Boy chairs. A rocker, a love seat and a sofa. The sofa was purchased a year and a half ago. The armrests have since sagged to a point that you can feel the frame underneath. I reported the issues to La-Z-Boy and they came out to inspect. After a week they call me back and tell me that this is “NORMAL” wear and tear. Again, the sofa is only a year and a half old. Unfortunately times have changed. La-Z-Boy is living off their name and now selling crap. Go elsewhere.

Purchased swivel rocker recliner 4 months ago. They promised us the world at the time of purchase. And we purchased all their warranties. However, as time went along, had trouble with the chair sliding around, scratching the floor and we were repositioning it every day. So, Since they had assured us if there was any problem just call, I called. Talk about lack of help. They said chair delivery person was supposed to put cushioned pads on the chair bottom. Since that did not happen, I asked them to come out and do that. They refused my simple request and said they would send me the pads to put on myself (I’m 80 years old). Then they said pads would not keep the chair from sliding. Great! I would like to warn you, don’t believe all the hype they’ll feed you at time of purchase. They’ll figure out a way to dismiss you after you’ve paid your money. I was planning to purchase a sofa until this happened. I won’t darken the door of La-Z-Boy again.

Terrible experience buying furniture, from the time we sat down to purchase till now. We received the wrong order, required to pay more for what we wanted or pay 40% of the furniture to "restock" if we send it back. DO NOT BUY FROM THIS COMPANY!

We bought two very expensive power La-Z-Boy recliners from Koerner's. My husband's chair had a part break. They were great. They honored the lifetime warranty on the chair. Picked it up and fixed it and returned it. Since I have not had positive experiences with furniture stores in the past, I was very impressed. Also, the chair I bought turned out to be where I had to sleep for three months due to an injury. And not only was it comfortable but did not show signs of wear from a lot of use. Altogether a good experience.

I purchased two recliner/rocking chairs from the furniture store in Emeryville, CA. One chair delivered, the second defective. Re-ordered a new chair...also defective. Company refuses to issue refund.

Taylor was an awesome salesperson.... very knowledgeable and helpful - no pressure. The delivery men were very professional and respectful of my home. I am very pleased with the entire experience. Love my new furniture!

My 88 year old mom purchased a recliner directly from La-Z-Boy at their showroom in Latham NY. In September of 2017. The seat cushion no longer has any support or "cushion" to it. Sent a question to the company website, got a response that advised us to contact the store she had purchased it from. Called them, and the response was, "Why would they tell you that, service is handled by them, all we do is refer customers to their toll free number."

Why spend thousands of dollars on an initially gorgeous piece of furniture - that ends up breaking apart within 4 years of purchase. Never purchasing LaZBoy again and telling my friends all about it.

I have been enjoying La-Z-Boy recliners for over 30 years. I use my recliners daily, sometimes spending hours at a time. They have always been comfortable and the mechanisms lasted over 8 years without any attention. I typically replaced the recliners at about 10 years which I considered excellent service from quality made furniture.

I bought and electric recliner Jay sofa from Art Van furniture. The recliner broke after 2 weeks. The foot rest is bent. It will be 6-8 weeks to get the part. Then since it takes 3-4 hours to fix, they will need to pick up my recliner and take it to the service center to fix. They will then have to redeliver my sofa. On top of that when they delivered this $2500 sofa I got to see the inside while they put the backs on. The entire couch is made of less than two inches of what looks to be plywood. I am extremely disappointed in La-Z-Boy.

My power rocker/recliner is less than 1 year old and I have had 3 separate repairs visits. Started with squeaky springs, and since have replaced the base with new springs, the footrest lever mechanism, and the upholstered fabric on the seat due to bunching, Now the wood screws from the spring brackets have fell out and will no longer recline.

We were looking for one item, not a roomful of furniture. When the salesperson realized we weren't going to spend thousands of dollars, she turned off the charm. We found the sales people disinterested and quite snobby. We also found the furniture to be way, way, way overpriced and of no more than average quality. Limited selection and styles. No need to go back.

We were shopping for a sofa with recliners and have had good experience with this brand as these have been comfortable and you can even sleep in the soft plush easy chair recliner. The sofa is comfortable though not as nice to nap on, however there are other ones which are available that are as comfortable as the plush recliner. There are also choices which you have as to size and material for furniture according to your preference. There is a premium for what you get. The sofas and recliners which we purchased. Take quite a bit of impact with small and larger people and hold up to the punishment. You can also get Scotchgard to the fabric which will protect the covering.

I purchased a discontinued La-Z-Boy Recliner in 1995 to fill a bit of extra space in a shipping container headed to West Africa. I am still a missionary in West Africa. I continue to love it to this day. Legs no longer lift (kids thought it was fun and pushed too hard) and the material definitely showing its age and use. And a spring or two make me careful of how I sit. Yet after 24 years... I do not have enough good words to speak of the quality, longevity and value.

Poor customer service, 12 week wait, and VERY uncomfortable....everything you don't want in furniture purchasing. Don't make the same mistake as I did...and obviously many others. I may get back issues from sitting in this chase.

This furniture store called me up for a payment long before my contract said one was due. I went to the store and paid them approximately 650 for the rug which was not delivered til the end of the order. The couch and love seat (leather) are hard, uncomfortable, and everyone who sits in them says they slide on the leather. I would never buy furniture from this brand (La-Z-Boy) again.

The furniture looks good and stands up to everyday use with comfortable seating and resistance to stains. The recliners (we had two of them) have a wire that works through to the exterior of the sofa or chair. It can be repaired under warranty but the customer must pay for shipping and handling. The local store would not do it. The pieces were over five years old so we just replaced them.

As a repeat customer of La-Z-Boy, I am disappointed to leave this review. The newest purchase is nothing like we expected. It is beautiful, however, it is very uncomfortable. It is nothing like the floor sample that we sat on prior to purchasing. Most disturbing is that La-Z-Boy is not willing to work with us to exchange or replace the sofa and love seat. Always thought this company stood by their products. Will be shopping somewhere else to replace this furniture because no one in my family can comfortably relax on either piece of furniture.

Reps took time to show floor models as well as color selections for each item. Issue with one chair resolved with one phone call. Agent came to home in 1 day, reviewed chair operation with me. Resolved immediately.

Spend over $6,000.00 for leather couch and leather love seat. Within first couple of months arm rest split apart, they replaced it. A few months later again the same part split opened. Then a few months after that same thing and they replaced. When it happened again--they said I was out of warranty but we bought the protection plan. After a month dealing with them---sending pictures, crawling under the furniture for numbers they needed then they set appointment date to come out. Service came out--looked at the crack and said they do not cover that. When asked why, he said they only cover the leather parts. So LA-Z-BOY's leather couch is only the materials that your body sit on and where your back touches the back of the furniture.

I have a recliner that we bought 2 1/2 years ago. I was getting ready to buy more from La-Z-Boy when I noticed a hole being worn in the leather when it reclined. This hole was not visible when chair was in upright position. Upon investigation, we found that the hole was caused by a staple that was not fully embedded into the wood, a problem since construction. Contacting the store did no good, they are independently owned and not interested in servicing previous customers.

I have no complaint about the La-Z-Boy Store or their employees in Mechanicsburg, PA. They were wonderful and I even took my neighbor down and she purchased a sofa, end table and coffee table. I loved my furniture after I received it. Purchased Lift chair and sleeper sofa. The problem I have there was inspection problem with my sleeper Sofa at the last minute and I could never get an answer on why. I feel La-Z-Boy should be truthful with their customers when there is a problem. Even the store could not get answers. Is there any way I could get an answer?

Extremely poor quality. The photo is of our 4 year old recliner that my husband uses daily, except for several months when he was out of town. He used our last one daily as well but it never looked this bad, in 20 years of use.

Purchased a Rowan Power Leather Recliner 8/22/2016, purchased extended warranty as well as Guardian protection. The frame on one of the seat backs broke, a section of leather between the back cushions is splitting up and down the stitching, and the cushions on both left and right seats have gone flat. The center seat no one sits in and is still fluffy. I called local customer care and they agreed to fix the broken frame, I was told they would not do anything for the defective leather section that is splitting or the cushions that have gone flat. I am so disappointed in this product. I have had other La-Z-Boy furniture in the past and was extremely happy with it. The quality of the furniture appears to have diminished as well as customer care.

I went to the La-Z-Boy store in Wilmington, DE — the Christiana location. The experience was TERRIBLE. We've been given the runaround for weeks about a piece of furniture we bought. Every time we call to get an update, no one is able to tell us anything. The only thing the store knew how to do was promptly take our money. It's been 7 weeks since we placed our order.

We purchased an electric recliner from La Z Boy and decided after a week or so that it was not comfortable and wanted to return it for another type. They would not take it back (we missed the deadline by a day or two). After about a year, the chair broke. There was a plastic part broken under the chair when we checked it. This was not a cheap chair! We called for a repair and was told that they no longer come to your house to repair furniture. You have to bring it in. This was a big, heavy chair. We went to the store where we purchased it. It's a new policy that they don't make service calls. You are expected to take it to the service shop. However, they will come get it for $160.00 (since the part was still under guarantee we didn't have to pay for that). I will never purchase anything from them again.

I paid 7k for a sectional. Cushions didn't even last 2 years and now it costs me 170 to fix it. They charged me 80 bucks to look at it. Took the great tech 5 mins. Never will I give my money to La-Z-Boy. Do yourself a favor. Go to Raymour & Flanigan. Better customer service.

Very simple, typical "used car" sales approach. La-Z-Boy Furniture Galleries tell you anything for a sale attitude and corporate looks for excuses to not back/honor agreements. Ten year warranty and they stop making the replacement parts before time is up. Port Richey location is very dishonest.

Purchased a recliner 18 months ago. Within the first month, cushion failed, took over a month to replace. During 18th month wooden frame failed, broke in pieces. Chair is not useable. Trying the schedule a repair, they want $125 in advance for repairman to take a look. Problem is they can't find the service person to schedule. Just great. Say what? Still waiting. Now 4th day since I called.

If you are considering buying a La-Z-Boy for the quality and because you think the company stands behinds its product, think again. And just so you know, I’ve owned a La-Z-Boy before. A few weeks ago I was looking to buy a recliner and I read the reviews at different retailers, I decided to go with La-Z-Boy again. I went to the store on President's Day and they had a sale going on. As I was looking around I noticed a couple of chairs for a very low price of $275. I asked the salesman why they were so inexpensive, he told me because the fabric had been discontinued. All I cared about was comfort and color. I sat in it for maybe 10-15 seconds and it seemed comfortable. I bought it.

After having an issue with a recliner and poor satisfaction from customer service at the corporate office, we took our issue to the management at the store location where we purchased it. They were very helpful and did research which helped us to come to an agreement and get our issue resolved. We are very grateful to them for helping us and showing that they care about helping customers.

The recliner we purchased has had the fabric started to peel off the seat, back and arms. We contacted Customer Service and all they would offer is they have it redone for a cost of $994. That is what we paid for the chair when purchased. We showed photos of the chair to our local store and salesperson and all she could do was give us a 25% discount on a new recliner. Our other recliner we bought from them had to have the back and seat replaced after a week delivered. Why would we want to buy another piece of furniture at La-Z-Boy when they are expensive, have faulty workmanship and material? Go to Levin's. We had no problem with our sofa and loveseat from them.

I purchased a custom recliner for a total cost of $3,000.00. My experience in the store gave me no indication as to what would present itself over the next few months. I immediately knew their scam. To make it simple, they act helpful, interested and seemingly pleasant until that credit card is in their hands and the purchase is complete. I could write pages on my "simply put" horrible experience with both the store (Hartsdale, NY) and the Executive Office. After the sale, the salesperson and manager showed their true rude, disinterested, incompetent selves. I was told 4 weeks for my chair, but as much as 6 weeks; that was clear and stated in my documentation. Well, I am now officially almost 10 weeks in without the chair and no pre-emptive communication. I had to continuously call the store...to no avail. My calls were never returned.

We contacted our store (La-Z-Boy of Lansing, Michigan) after we had our sofa and loveseat for less than 3 weeks because the fabric was wrinkling and bunching every time someone sat on it. (We are a retired couple with no kids or dogs). The store referred us to Customer Care, but assured us they would be “with us” every step of the way. To make a four-month story short, the company offered to replace the seats with the same fabric. We did not accept that solution as we were convinced the poor quality fabric was the issue and they would not guarantee the replacements. In fact, a rep told us that’s “just the way this fabric is”.

Purchased a recliner, 2 years later the leather type fabric started cracking in one area that has little use. The arms are fine, it is obviously a material failure. La-Z-Boy only offered a small discount if I bought another one of their recliners. They will do nothing about the defect, no offer to recover. I will never buy another La-Z-Boy product. Their warranty is only good for 12 months, so basically 13 months and older we get to buy a new recliner on sale. Not the brand it used to be, very disappointed. Took 5 months to even get an answerback, and they did not respond to me, but went through the furniture store. No customer service, will go to any other brand.

I recently bought 2 reclining chairs which were expensive 1844.55. I went to La-Z-Boy for quality but the chairs are so incredibly LOUD that I don't know what to do. The sound of them opening and shutting early in the morning or late at night wakes up our whole house! This cannot be normal. The chairs are beautiful but I am so so unhappy with the noise they make. It feels like something is wrong with them. Today we had company and everyone jumped when they were being reclined. What can be done about this?

In mid-November of last year, we purchased two Riley La-Z-Boy high leg recliners from a Lazy Boy store near us. We paid $2,598 for our chairs. The chairs were delivered in the first week of January 2019. Within several weeks after their delivery, we noticed unusual wear on both chairs. In early February, we called our Lazy Boy design consultant -- very good person and very familiar with the available recliner fabrics -- and reported the deterioration of the fabric on our chairs.

All the fabric on the outdoor cushions deteriorated within two years making them unusable and the company will not replace them. Cushions were manufactured by Brown Jordan for La-Z-Boy and neither company will take responsibility for the defective (UV protected) cushion replacement. Photos and purchase receipts were all provided. I would never purchase products by this company again.

After two months of trying to get them to repair my mother's recliner we gave up and bought a new one from another company. Phone calls not returned. Service appointments made and then cancelled at the last minute. Will never buy from La-Z-Boy again.

I bought 2 couches, ottoman, center and side table from Novi, MI store. La-Z-Boy Products are at least 2 times the price of comparable competitors. They said 2 pillows were free but ended up charging me $75 for change in cloth of pillow cover. These pillows are available for $15 at Bed Bath. They charged me $50 to change leg color from Mahogany to Coffee. Note that the leg is not solid wood, just a veneer and change in color is just change in stain. My main reason for purchasing this couch was the high density foam cushions. Realized later that the front 1/3rd section of the foam is low density foam stuck to high density foam that did not have the expected firmness and had to be replaced. Nothing but a cost saving measure disguised as over-engineering!

My 89 year old mother purchased two recliners 9 months ago. They were expensive. Today they look like used furniture. The pillows a sagging, the fabric is rumpled and the lever is impossible to use. The chairs fall extremely hard when returning to sitting position. This is very difficult for her to use. After many complaints they have not resolved any of the issues. The chairs are junk. We will never buy another item from La-Z-Boy. Service is insulting and non-existent.

I have always loved La-Z-Boy and have bought many recliners. Bought two recently that are comfy, but almost impossible to get out of. I am old, short and had hip replacement, but my 6' son admits it's difficult also. Padding under your knees leaves you sitting in a hole. The seat needs to be leveled with padding.

An expensive motorized recliner was purchased mid October. Less than 5 months later the motor for the footrest is not working. I was told by Customer Care that a service person is not available until April 9. They will assess my chair, order needed parts and I must then wait for the next schedule opening for the actual repair.

We just had a La-Z-Boy “service” person to check into quality issues with our two sofa recliners. These were purchased ONE year ago. The cushions are out of shape and the fabric is covered with pilling. His response was that this was normal wear and tear. There are three older adults that live here and sit on the furniture, so that’s way in excess of “NORMAL” wear and tear. He also commented, "They don’t make things like they used to.” Seriously? So we paid $2000 each for crap!!! Never again will I buy a thing from La-Z-Boy.

I bought a La-Z-Boy recliner couch in December 2017 and now a black piece fell out from under the recliner and the left recliner is so uncomfortable because the foam in the cushion didn't hold up. I can even sit on that part of the couch and I called the Store and then the service center and then corporate office. I got the same answer and it was it's covered for 1 year. I am shocked that they don't stand behind their product. I will never buy from La-Z-Boy again. BUYERS BEWARE. YOU WERE WARNED!

I believed La-Z-Boy was the best too until I invested in an $8000 sectional and have had the worst customer service. Encouraged to buy the newer faux leather that they now carry as it was deemed to not split and crumble like previous faux leathers. 2 years old and my sofa looks like it is 40 years old. Customer service takes 2-3 weeks to get back to me via email, claim they have tried to phone me (which I am very much aware if someone had tried to reach me), and will not return my calls. Are you waiting for my warranty to run out? Inexcusable. I will never buy a piece of La-Z-Boy furniture again and will certainly spread the word.

Terrible customer service! I purchased a couch and rocker recliner at the end of December of this year, spent almost 4,000 on the set. And within 3 weeks the fabric was piling. This was a new fabric that I had purchased and they never had anyone complain about it I was told. Contacted them about my extra protection I purchased for the set and the lady told me it wasn't covered and her suggestion was to go to Walmart and purchase a pilling shaver to fix it! WTH! On top of that our rocker recliner arrived broke and instead of replacing the whole thing, came out to tell me they are only going to replace one side. This was my first time and last time I will EVER purchase anything from La-Z-Boy. For what I spent I could have gotten a whole lot more right across the street at Art Van and will be taking my business elsewhere. Thanks for the crappy pieces of furniture and not standing behind your product!

I had a living room sectional delivered this past Saturday, 3-9-2019. The guys Andrea and Jasen were so very polite and helpful. They helped put together the furniture plus even had pads to put under the legs. Best guys I ever had deliver furniture.

About 7 years ago we purchased from La-Z-Boy because we knew the furniture would last a while. We purchased the Renew Leather because we're misled about the quality of it. It peels and can’t be fixed.

I purchased both a love seat and sofa, Power Full Reclining, from the Ft. Myers store in Jan 2016. The fabric on two areas - back of the couch are disintegrating - literally. I was told that workmanship is only guaranteed for one year. This is a quality of materials issue not workmanship. I have asked La-Z-Boy to address the issue and they will replace each section at a cost of $500 ($1000 total). I have asked for a new couch and new fabric choice - I will never choose that fabric again. Please don't choose the Mahogany Grade E fabric on anything. It doesn't hold up. The protection plan does not cover this. I was told by them I purchased cheap leather - in fact it is fabric. The call center needs help educating their staff.

Hi, I called last week about free work separating in the safe sectional we purchased. We were to receive a call today (3/6/2019) on the estimated time frame. They will be here tomorrow (3/7/2019). No call was received and your facility in Pineville is closed. I will call tomorrow first thing and hope you support customers and get this issue resolved in a timely fashion and not weeks or months down the road. Needless to say I'm not real happy or impressed.

I only own sofa 14 months and is broken in 3 places. I have had to pay for a technician to come and evaluate sofa and submit report and am now being told I have to pay for labor to repair sofa. What kind of warranty is this? Basically useless. I purchased your furniture partly because it is made in American and was comfortable. Little did I know that you do not stand behind your product. Biggest mistake. Will be making a complaint with Better Business Bureau and attorney general.

On 8/30/2015 I purchased a La-Z-Boy rocking recliner, which I thought was all leather, for $999.97 from the La-Z-Boy store in Naples, FL and on the advice of the salesperson, I also purchased an extended warranty plan with a company named Furniture Care Protection. In January of 2019 I noticed the color was separating on the end of both armrests, it was not dirt, and in fact I tried cleaning it with a cleaner purchased at the time of the purchase from La-Z-Boy. I called the store and selected the customer service option, received no answer and left a message 3 times.

I bought 3 matching leather rocker recliners and the matching sofa along with end tables and coffee table. The salesman in Houston, Texas told me the CALVIN COLLECTION was leather. It peeled, cracked and stuck to us within 13 months. This was not cheap furniture... Each recliner was $699.99 & sofa was 2999.oo. We bought the extended warranty but we were told it was NOT leather and to bring it downtown to have it replaced with same material that wasn't leather. I now know every piece of material of this furniture will keep peeling off. The coffee table screws keep falling out and the end table wood cracked. This is my 3rd purchase from La-Z-Boy in 22 years and will NEVER shop or buy a La-Z-Boy product ever again. The customer service is horrible. They are friendly when you come to spend your money there but after that, they are horrible people. In my opinion, shop elsewhere!

I have always bought La-Z-Boy even though a little pricey great quality and comfort. Delivery was expensive from the Jacksonville location compared to other counties in Florida. I sat on it in the store and laid down on it and it passed my high quality comfort level. Excellent sofa for sitting and taking a nap.

I am very disappointed in the quality of my recliners. I bought them in 2012 and after about a year of light use, the leather starts shedding. It has been slowly getting worse ever since. I have a leather sofa and loveseat I have had for ten years that aren't in this shape. For the money and the supposed reputable national brand pf La-Z-Boy, I really expected better than this. I try to only buy quality furniture whenever possible so it will last me a long time. I expect furniture to be an investment that will look good and only show normal wear and tear.

No stars because leather sofa and loveseat which is only 4 years old and has been taken good care of, is losing color and tearing for no reason. Company says it is normal wear and tear. I have leather furniture which is 20 years old and in great condition. We paid almost $7000.00 for these 2 pieces and they are falling apart.

We purchased a La-Z-Boy recliner less than 18 months ago. We are senior citizens and I am the only one that sits in the chair and we travel at least half the time meaning the wear on the chair is minimal. The fabric is showing extreme wear on the foot rest not even where my legs hit. We have had numerous La-Z-Boy recliners and have had good results, leading us to believe the fabric was poor quality. La-Z-Boy customer service was extremely rude, it is not in warranty and you have no recourse... I had a call from a manager and her response when I told her how rude Valerie was. She said we have a Valerie and she was right. There is nothing we will do. It is out of warranty.

Made a mistake and purchased the 5 year extended warranty that the salesman said covered most everything, he said peace of mind. A three year old recliner is cracking on the headrest, called the warranty company, not covered. Called the store, nothing they can do. Lost my future business and learned a valuable lesson, DO NOT BUY EXTENDED WARRANTIES WITH LA-Z-BOY!

How many times should you have to fix the same problem on a chair? Each time it works just long enough for them to charge me again as a new repair. Same problem over and over but nobody knows why. After 4 times I was finally able to get this escalated. Alsyssa didn't even have the correct chair. She also didn't get that the chair is broken more than it is working. What she could explain to me is that under their policy I should be paying for each service visit because they fix it for a short time. What a rip off!!! I would never buy another chair from La-Z-Boy. $2500.00 for the chair plus service calls...I thought I was paying for quality. Not even close. Am I frustrated??? Of course! Not spending another cent at La-Z-Boy!

We purchased a power recliner in 2015 for $2138. It is a piece of garbage. We bought the extended leather protection that specifically says it will cover cracking and peeling. About 2 years in that started happening and the warranty people refused to cover it. Right before the warranty expired in 2018 the power wand quit. The warranty did cover that. Now the electric motor that raises and lowers the legs has quit. I have made several calls to our store in Reno, NV and one person told me the parts would be covered but not the labor. I could live with that. I told them I would be up Sat. (2/23/19) to exchange the part if they had one. They were supposed to get back to me and never did.

La-Z-Boy South Florida Location. I was extremely happy from the moment I walked in the door of La-Z-Boy on our schedule appointment. The store itself was set up nicely. We were greeted right away and welcome came from friendly lady who wore a big smile who we let know we were here to see, Keith ** (Sales Consultant). We sat down with him and talked about our design goals, our differences in design style my husband and I had in mind. He listen carefully. He explained the interior design process and the interior designer who would be assigned to this project to work with us.

I am disgusted with La-Z-Boy's service. My husband and I purchased 2 couches from them. One was a huge upsale with memory foam recliner almost 4000. When all was said and done. We were not told that the memory foam bust through the stitching. Also a screw randomly fell out causing damage. We called La-Z-Boy since we got a Warranty and were told it's 109 per hour service fee and, "Someone would be there between 730 and 1130." We did not get a courtesy call and the technician showed up at 700 am knocking on the door. The technician did not put on shoe covers. Tracked snow and mud through the house. Then he said he would have to order multiple parts and come back.

I ordered 2 Eldorado High Leg Recliners from my local Slumberland in August of 2018. I put down 50% of the total as this was a special order, and was told that it would be 6 weeks and I would receive my new chairs. It is now almost March of 2019, and I still do NOT have any chairs. They have been delayed at least 4 times due to fabric and wood issues. I have been in contact with my local retailer, management, and a La-Z-Boy representative, all to no avail.

I purchased two of the same Forum Rocker Recliners in Oct 2017, one for me and one for my wife. My wife used hers exclusively, and within 6 months the padding under the left arm shifted off of the wooden arm. This chair was repaired under the La-Z-Boy warranty without any problems. While undergoing the repair, "my chair" was moved and used by my wife. The same defect happened to this chair too. I contacted the store where they were purchased, and the manager said that since they were out of warranty, I would be responsible for the repair charge. When I explained that this was the same problem as the other chair, I was instructed to contact La-Z-Boy Customer Care.

In November 2018 we bought two couches and two recliners from the La-Z-Boy furniture gallery. When they finally arrived in February the first thing I noticed was that the backs of the couches and the chairs were made with poor framing materials, they uses plywood and OSB strand board in the backs. The fact that the couches creek and feel like they twist when you sit down in them really disappointed me, we spent over $3400 for two recliners and two sofas.

My husband and I purchased 2 La-Z-Boy 2 recliners from Katy Freeway store in Houston Texas. We have had their recliners in the past and they were great. We were talked into the memory foam and it is horrible! It collapses and shifts all around leaving chairs that are a couple years old looking like they are 5 years old. I started calling their customer service before Thanksgiving with return calls that were days later and never connected.

I bought a three piece suite in a grey suede. Within 6 months one chair had faded to be a pink colour. Both La-Z-Boy and the retailer (Recliner House Maroochydore) have done nothing to fix this but say it's sun faded, which makes no sense to me given only one piece from the suite is now a different colour. There is a complete lack of service with La-Z-Boy directing me to the retailer and the retailer saying it's up to La-Z-Boy. I feel like I have completely wasted $4000 to have a two piece grey suit and a single pink chair.

Please do not buy these reclining fake leather sofas. They are flaking and peeling everywhere you sit. I called the store I bought them from here in Key West, FL. called ROYAL FURNITURE. They have very upscale pricey furniture so I bought with confidence...and the brand was LA-Z-BOY so I had no reservations. I was told they were leather sofas... They are not real leather but something else that peels and flakes everywhere; you have to sweep and vacuum every day around the sofas. There is such a mess.

I have owned 4 La-Z-Boy recliners. Two have had real problems with the upholstery. The latest was a $1,000 leather chair. It appears that what appeared to be dyed leather is nothing more than a sprayed dark finish on tanned leather. After one year, the finish has started to peel off and it leaves two big light colored spots. I have done nothing to cause the damage, but sit in the chair.

My new couch has wrinkles after you sit on it that stay looks like a used couch. La-Z-Boy thinks it’s acceptable within their specs. Will never buy La-Z-Boy and will pass on my pics of this sad piece of furniture. Rating 0 but won’t take it.

I ordered the Natalie ottoman to match my Natalie sectional. The ottoman dimensions are three inches shorter than what was stated on the catalog and website. My ottoman has a 16 inches height. The catalog and website both state the Natalie ottoman has a height of 19 inches. I reached out to customer care via email and no one has responded to my concern. I feel like I got ripped off. Looks like I will be filing a small claims court to resolve this issue.

I purchased a recliner and couch from La-Z-Boy in November. I finally received it weeks after I was supposed to get it. The couch and recliner look beautiful and both are comfortable. The problem is the recliner. When I put the foot rest down, it makes a horrible loud noise like an mini explosion. I had their Comfort Care people come look at it and he says that the noise is normal. I assure you that if any of the recliners I sat in at the store made this kind of obnoxious noise I would never have purchased anything. As I just got off the phone with the Comfort Care people again, I am still fuming as they are telling me they can do nothing. Time will tell, but I certainly won't be shopping at La-Z-Boy ever again.

My parents ordered a set of La-Z-Boy recliners when I was 16 years old - back in 1993. We enjoyed the recliners and they were heavily used for years. Fast forward to 2008 when my husband and I were starting our own family. We inherited the set of La-Z-Boy recliners from my parents. Now they were in heavy use again with my husband, myself, and eventually four children (as well as four foster children!). Fast forward to 2019. We still have the recliners sitting in our family room. We believe now that they are indestructible. They are still in great condition! Our recliners are a true testament to La-Z-Boy's commitment to building quality furniture. Thank you for giving us a product that has lasted us for two generations!

Less than 2 years after our purchase of a sofa and love seat and also purchasing an extended warranty, a seat cushion on the love seat is coming apart at the seam. La-Z-Boy sent pictures to the Corporate office but they offered no assistance at all except that for another $150.00 we could have a replacement cover. Extremely shoddy customer service and obviously shoddy furniture. I will never shop there again.

Purchased 1-2016 mechanism. Replaced in 2017, mechanism has broken again. Another 109 service call that they for some reason cannot seem to understand that I need service on Tuesday my day off and they rescheduled twice and still no service date set, also leather on foot stretched at seams. At this point I want a replacement chair. Thank you.

Bought two pieces at their "Friends and Family" event. One chair and one small sofa. $2,000. The sofa is worn out in six months. The foam in the cushions has shifted and the material has matted. The chair was delivered with one wrong leg. We are still waiting for the correct one. The service people never reply.

I went to Belpre Furniture before Christmas and ordered a couch and recliner. I was told it would arrive in 6 weeks. Well, here we are in February and no furniture. Belpre Furniture says it’s on a truck. It’s been on a truck for over a week. Belpre Furniture says it’s a La-Z-Boy truck and they have no way to track it. So, I called La-Z-Boy. They say Belpre Furniture is an independent store and it's up to them to track the furniture. Then they transferred me to Belpre Furniture. I will never patronize either again and will begin trying to get my down payment back tomorrow. Both were rude and not helpful. Don’t buy anything from Belpre Furniture or La-Z-Boy. That’s my recommendation.

My first repair appointment I sat home for two hours waiting and five minutes before the window of time was closing he called to say he wasn't coming. I was livid and after I left the house they did send somebody. My son was home and said the person was quite rude. In the end I was right that the visit was needed. Second visit, now that parts have been received and a date has been set. NO phone call telling me the time frame. None. I called the general number and was able to find out that it was indeed still scheduled. The window is almost closing again and no sign or word from the repair person. I will never do business again with a company with so little regard for their customers.

6 months ago we purchased two chairs from the Vernon Hills IL La-Z-Boy Gallery. Upon delivery we knew they were broken. They made clunking noises when we sat down and swiveled. They also rocked, because the bases were cracked, not because we ordered rockers. Plus there is no lumbar support, which makes them very uncomfortable. We called and complained within an hour of receiving them. A serviceman came a couple of weeks later and ordered new parts, when they arrived the parts were wrong.

I purchased a rocker recliner in 2016. Recently, the lever fell off. After attempting to re-attach it several times unsuccessfully, I purchased a replacement handle with bolt from La-Z-Boy in Bend. It will not install correctly, it appears the area it bolts into is stripped. I emailed customer service and never received a reply. I called local store ho told me I would be charged to pick up and $60.00 an hour to repair! It is mechanical failure on a 3 year old product! I am livid!! I will NEVER shop La-Z-Boy again as their once long lasting products can now be considered disposable after a few years!

We have had La-Z-Boy chairs for years. One part continues to break. Very small part I can take care of myself. Local store has no idea on any replacement parts. Call service and after sitting on hold for 5 plus minutes the calls continues to keep getting cut off. I have been trying for over three weeks to get part. You don't mind taking our money but after that you are on your own because there is no service to be found. VERY DISAPPOINTED!

In less then 3 years and not much usage the fabric started changing color and texture. At my expense the fabric was replaced on three pieces, it then looked loose and not sitting properly on the units. Service came again and ordered foam to be placed under the fabric, also at my expense. This has not been installed but has arrived at my home. I received 3 pieces of foam at a price way exceeding their value. If foam is required this looks like a product failure and should be no cost for repair. I would like a employee of the manufacturer to come see this not an outside repair company. We bought your product because we trusted you over less expensive sectionals, but the repairs that have been required and additional cost make this a questionable decision. Please contact me so we can resolve this problem.

Although the people at the store were great, the same cannot be said of Customer Care. I bought an entire house of furniture and with the exception of 2 bedroom sets, all went back. It is next to impossible to reach Customer Care and when I did, they didn't seem interested in providing 'customer care'.

I saved my money to buy a "good" couch. I have had my couch since last March. I live alone. I am the only one that sits on it, and I usually sit on the end near a lamp so I can read. The seat cushions are fine, but the cushions on the back are sunken in. They don't hold their shape. It's like the stuffing is just too soft to hold the shape. I am disappointed. (I am not a heavy person, so that's not the reason the cushions don't hold their shape.)

I purchased 2 Rowan power recliners, adjustable lumbar, headrest. I paid over $2300.00 for the set. They didn't have this model in the store in the power, just the manual but they did have the less expensive model in power. We tried it, liked it and bought it. This model is NOT the same. The leg rest DOES NOT come up as high as the cheaper model, one chair is thinner than the other, (the store is going to replace the cushion) and it "clicks" as it is reclining! I paid a lot of money for these chairs and hate them. They are not comfortable at all. I have many Lazyboy furniture pieces and am very happy with them, but not these chairs. I think defective chairs should be replace not repaired. What options do I have? Stand behind your product, I don't want these chairs! They are broke after 1 month, They are not comfortable! The way they sound and feel after 1 month in 1 year they will be totally broke.

Had my $2000 sofa delivered on Tuesday and by Friday I noticed the headrest was sagging down from loose material and the seat cushion developed a few deep creases on the side where I sit. My wife's side is also showing signs of flattening out on the headrest and the cushion is starting to wrinkle after 3 DAYS OF USE!! The store is letting me return it for a full refund so BYE BYE La-Z-Boy!

I am extremely disappointed in my recent experience just trying to get a new transformer for my power chair. After having to call and text the technician more than one for a response and not then sitting on hold for 15 minutes with Customer Service three days in a row (without anyone ever picking up, btw) I am absolutely done with your company. Lazy for sure. Do not contact me.

The end of the arms is all frayed away. These chairs are 2 yrs old and Lazyboy will not do a thing, they said they don’t guarantee the fabric. I have previously bought many items through the years but am shocked they wouldn’t offer to at least repair the , i will never set forth in their store again. Before you buy, make sure you know what they will guarantee. Lazyboy will not do anything for you, very poor purchase and customer satisfaction.

Bought two recliners from Harvey Norman Moorabbin store. After a few months, one of the chairs seemed to develop a cranking noise. First I called Harvey Norman. They assured me a representative from La-Z-Boy will contact me. Within two days Kerry from La-Z-Boy came to check chair. She was very helpful, kind and professional. In the future I will recommend La-Z-Boy to my friends and family.

We spent $5,000.00 on a living room set. Nashua NH store. We also spent $500.00 on a warranty. The night we brought it home and couldn't get the recliner to work. They sent a new cord and it still wouldn't work. I have been calling 3-4 times a week for a month. No return phone calls and they give me the runaround. I am so frustrated!

The policy of passing any expense for newly purchased warranty repairs to the customer is outrageous. Purchased on a Friday. Unboxed on Saturday. Terrible padding and tailoring. Monday we were told we would be charged to transport the unit back to store for repairs and would be without the unit for days. We have no way to deliver it ourselves and should not be out any expense or time with a chair that was junk from the factory. Prior La-Z-Boy problems were handled in my home with no charge to me. Never Never Never again!

I had an almost 10 year old rocker recliner that was coming apart at the side arm frame. A little over 2 weeks ago, I called La-Z-Boy to see if there was anything that could be done. They asked me to send in a few photos before scheduling a service person to come to my home. After a few days, I got a voicemail that I would be receiving a full credit of the purchase price of the original chair. After having 3 other people listen to the message to make sure my hearing wasn't bad, I called to confirm. Cassandra, the representative did confirm that they would be in contact with my local store to issue the store credit. Not an hour later, I got a call from Elizabeth, at my local store, inviting me to come in and have a look around, and also gave me the store manager's name, Darren, in case I needed a manager for anything.

I purchased a power recliner in 2013 for my husband from La-Z-Boy in Reno, Nv. for $1500. I had to transport it to their service dept. twice in the first 3 years because plastic parts broke and I had to pay for labor to install new parts. Evidently the last time they worked on it, a bolt was left out completely. One of the motor actuators broke at the end and a new one is $200+. I am sure the missing bolt caused the aluminum pot metal actuator to break. I informed the service dept. but they don't care. I have tried to find a used part on eBay but none available. I would never purchase a La-Z-Boy item ever again. I have a useless chair after 5 years.

I really wish there were negative stars for this company. Customer Service, they don't know the meaning. Have a problem, don't go to the store, the sales manger will blow you off. Call corporate and they tell you what you want to hear. Quality of product, does not exist for La-Z-Boy anymore. I don't think I have been lied to like this in all my life. Don't pay with your credit card, they store the card in case of a dispute and they keep hitting the card. They can't deny they did this, I have proof. We had to block 2 of our cards to date, one we closed. There is a saying "BUYER BEWARE". I bet La-Z-Boy doesn't have the nerve to post this.

Purchased furniture 11/10/17. Spent over $4800.00. September 2018 submitted a warranty repair work order. Nov 30 2018, seats replaced on two recliner. Problem solved? Nope. The whole unit needed repair. So we submit another warranty work order in around Dec 1st. As of today still nothing. Sorry holidays were more important. So today the repair center called. They will TAKE our furniture... wait for it... to add more stuffing. Is this what La-Z-Boy furniture has come to??? Guess what this is our last purchase. Not totally done with this issue. It explains why the One Year warranty...

I would rate this a zero but there is no selection for it. When I purchased my sofa 2 years ago I purchased the Ultra Shield 5 year protection plan, because I have pets and it covers pet stains. I've called them twice in the last 2 years and both times they "reviewed" my claim and denied it so they would not come out and clean the stain. I followed all their protocols (call within 5 days of the incident, send pictures, identify the stain) and they still would not clean the stain. When I was sold this protection plan, La-Z-Boy told me I could also call Ultra Shield any time to have my entire couch cleaned. This is untrue. The coverage includes a spot clean of the incident, IF you can get them to come out. And, if they clean a spot and can't get it out and you get another spot on the same couch cushion, the warranty is void on that cushion. Worst warranty ever. Shame on La-Z-Boy for selling this!

I really wish I would have seen the other reviews here... I would have second guessed my purchase. Dropped about like everyone else on a sectional having always known of La-Z-Boy's quality. This thing is a giant piece of crap. Have had it less than a year - have to constantly pull threads from the cording, the seat material is stretched and wavy, the partially attached cushions at this point look like we got the thing at a second hand store. Get customer service out - the only response is, "Yeah the fabric does that". It looks like trash and that's exactly where it's going to go. I could buy crap quality couches every year for what I paid and treat them as disposable... I wish I had. Nothing like making your customers feel like a fool for buying your product there La-Z-Boy.

I purchased a recliner 1 1/2 years ago with a warranty. 2 mos. after purchase they had to come out and repair. Well I'm having the same problem again. I was told that I have to bring it in and pay for labor. He told me that I had a 1 year labor. I said that "The recliner will not fit through door with the back on. When you all brought it to me, you brought it in, in 2 pieces." He told me to look at their video and it will show me how to take it apart. I told him I was 61 and I had 2 knee replacement. I told him it was the same problem. He said that the repair had a 90 days warranty. I advised him that if I had known this I wouldn't have purchased the recliner. I went to La-Z-Boy because they were known for having good product.

I looked long and hard for a leather motion reclining sofa for our den. Of course complete and real leather furniture is quite expensive ~ so when the salesperson showed me a Tyler motion reclining sofa that was made with a "leather look and feel" material in the style, color and size I wanted, I was delighted with my purchase. HOWEVER, in about 18 months the material showed obvious cracking in the cushions. I had purchased the extended warranty and contacted La-Z-Boy.

La-Z-Boy gave me store credit for the loveseat. I was able to return the unsatisfactory loveseat and purchase a new one. Customer Care came through for me.

NEVER more disappointed in a piece of furniture in my life... My husband doesn't buy for himself so I ordered him a Leather rocker/recliner. This chair was $1300.00 on Sale... It has NOT been right from day one and the service I have received has been less than stellar. La-Z-Boy is not the furniture it once was!!! I am still waiting for a brand new chair to be repaired. Think long and hard before you purchase and have delivered. Once it is in your home they aren't in a hurry to fix it. It was brought in my home broke. I should not have to have a REPAIRED recliner, I did not pay $1300.00 to have something repaired.

I have purchase La-Z-Boy recliners before with no issues. This last one is horrible! It’s been used about six months total and it’s starting to lean sideways. Also it makes SO much noise when putting the foot rest down it wakes up the dead. Would I buy another one? Not until they fix their issues.

I purchased an expensive outdoor set of furniture 2 years ago and it had a 7 year warranty which stated "all weather and rust resistant durability". The back of the loveseat has rusted and when I contacted Customer Service it said that this was not covered. I was sent a one page warranty which I had never seen. I am so disappointed in what I thought was a good company -- At the price and only having it 2 years, I won't be purchasing or recommending outdoor furniture from La-Z-Boy to anyone.

4 years ago I bought an oversized leather recliner rocker that retailed for nearly $2300.00. The salesman said for an additional $110.00 I could get a five year warranty that would cover anything that went wrong! B.S. After less than one year it would not lock in any position but as a rocker or fully reclined. I called and was informed that there would be a $135.00 fee for a tech to come to the house and any labor would be additional. I told them to pound sand! Recently the leather on the footrest became severely discolored and a 4" tear developed at the seam. I was told that I had to contact a co. called Servco which I promptly did, my claim was refused because they do not cover seam tears or discoloration.

Purchased a sofa and loveseat 13 months ago and the dye is wearing off the sofa headrest and armrest. Over 6000.00 dollars for the two pieces. Very poor quality and not at all what I expected. Looks like it is 10 years old. Junk in my honest opinion and the store says nothing can be done. I work more than 60 hours so it’s not like it is overused.

On 9-1-18 I bought a leather power recliner to use after my knee surgery. By the first part of November something fell out of the chair. It looked like a motor. I reported the problem. Service was set up for a month later. On 12-3 I was informed that the repair person was ill and needed to reschedule. Next available date was 12-27. The repair person came and looked at the chair. He informed that it was a manufacturer defect and needed parts. I was told it would take about 2 weeks to get the part and then I can call in for service. I thought to myself "The chair has been broke longer that it was used." I contacted the store who referred me to Corporate. I spoke with the lady, but all she did was schedule service hoping the part made makes it here. Now the next date for repair is 1-18-19. I told corporate I want a new chair not a repaired manufactured defect. La-Z-Boy need to stand behind their name of quality furniture. I hope they make it right.

It would be nice if the Springdale, Arkansas store would return my email. I contacted them several days ago and have heard nothing. I have a recliner with a broken spring, and I'd like to know how to get service.

We bought a La-Z-Boy sofa and recliner a little over a year ago. I thought by buying La-Z-Boy I would avoid the lesser quality I had experienced with cheaper brands. I am greatly disappointed in the recliner considering the cost of it. The foam padding is compressing to the point where the chair is no longer comfortable. The power recliner mechanism is making a creaking noise when I recline it. I expect it to fail soon from the noise it makes. I would be better off buying cheap recliners and replacing them every year or two with a new one. Needless to say I don't plan on buying La-Z-Boy again.

Son 3 yrs ago bought a couch with what you call Renew Fab. After 3 yrs it's peeling like crazy. He paid $1,300 for it. The couch has very little use. It's only my son, wife and 8 yr old and the parents have their own chairs. My son sits on it to watch TV and do his iPad. It should of lasted at least 8 to 10 yrs. That's not chicken change. I told him to call Action 9 our TV channel to show all of Charlotte the kind of stuff you're selling. It's poor quality for what you charge. Will never recommend your furniture to anyone.

My husband and I splurged on a purchase of two expensive leather La-Z Boy sofas in September. Based on the experience of our store salesmen, we were confident that we would get delivery before mid-November when we hosted a major social event in our home. The sofas were not delivered on time and the store could offer no reliable information in their whereabouts. We finally got delivery on one of them in early December and were again offered reassuring words that the other would arrive before Christmas when we again were hosting a lot of company. The couch finally arrived the day after our company left. The La-Z Boy Customer Service rep offered a worthless apology this morning. Needless to say, we won’t do business with La-Z Boy again. Disappointing!

We spent over 6 thousand dollars at La-Z-Boy in Wilkes Barre Pa. We did use the design service. Will say we do like the color choices in our room. Other than that I really can’t say much positive. Both the love seat and sofa were made without the ledge for battery pack. Service out to check, only ordered one set. Service took over a month to come the first time. Once parts were in almost a month to put on. Now waiting again for parts...then service.

I purchased a La-Z-Boy Motion Upholstery sofa and love seat on September 27, 2018 from Grand Home Furnishings in Roanoke Virginia. The cost of my two items or $2205.84 including delivery and set up. The foam layering is not holding up well at all and is causing pain and pressure points when setting and extending the leg rest. I am placing this review here before contacting the store for a refund of my purchase. I am so disappointed!! Purchase was financed with the 12 months no interest offer. I have paid approximately $400 on my two items. I will make no further payments.

This is your warning. Do not buy La-Z-Boy James Sectional Sofa. The entire sofa frame is made out of press wood. There isn't any real boards anywhere to provide any support. The armrest is loose. Tech came out to evaluate the armrest and said, "YEP, it's built as intended. It's just a poor design. I've already had to repair several other customers that have broken the armrest. Nothing I can do." You are much better off going to Gardner-White or Art Van and buying furniture. Don't be fooled into thinking that just because you spent triple the cost for a La-Z-Boy furniture you are getting quality. FALSE. La-Z-Boy is same low quality as Art Van. You've been warned. Don't believe me, in the showroom at La-Z-Boy, don't be afraid to flip furniture upside down and inspect for quality. All you will see is press wood! You've been warned. Save your money!

This was our second experience with La-Z-Boy rocker recliners. Our first set lasted only a few years before the cushioning declined plus splits in the wood of the frame. We had them checked by the local dealer who finally said that in order to fix them we would be charged labor and pickup and delivery. That cost would have been hundreds. So last year we decided to buy new La-Z-Boy Rocker/Swivel Recliners for both of us. We bought them at our local dealer and added the stain spray to help protect them. In 6 months we noticed that the cushioning was flattening on the seats, back and arms.

Plastic mechanism on recliner broke. Dealer will order part under warranty, BUT HAS NO TECHNICIAN TO REPAIR CHAIR IN HOME! Wants customers to bring chair to him to be repaired in his shop! This is NOT a small item that can be packed and shipped via UPS. A reputable dealer SHOULD have techs available for in home repair of major items such as furniture. After spending almost $8,000, I expect better service!

Updated on 02/28/2019: Waiting for my 5th repair in less than 9 months. Paid way too much for this shoddy work. What happens when the warranty runs out and this loveseat keeps breaking down??? Don't you think I could get a new one at this point?? A different model. While waiting for this repair, more has broken down. You used to be an excellent company. What happened???

Ordered 2 recliners on Black Friday. Paid cash. Shared that I really wanted them in time for Christmas as I was having a large family gathering. I told the sales rep AND the manager sitting nearby at a desk. NO ONE told me that I actually missed the cut off date and that it was NOT possible!! I was told it would take about 5 weeks and that she would do her best and CALL on Monday to see if they could make this happen. Never heard back AND was told by another manager that there was actually a CUT OFF date and that this was impossible. To hear back from several managers and for the final word to be "the best I can do Mrs. ** is CANCEL your order for a refund" is utter disappointment with this purchase. I have no chairs still and I am about to buy a sofa BUT I do NOT want to deal with these games again. This purchase is a lot of money and I can't say I'm happy AT ALL!

It is such a shame that after decades of being a loyal La-Z-Boy customer, we have received such poor service. The set we have now has had manufacturing defects from the start. We have dealt with multiple unsuccessful service calls and have had our requests for warranty service to be escalated to management's attention ignored. This will be the last purchase we ever make from La-Z-Boy and will dissuade all family and friends from shopping with this company as well.

To be honest, I have never gave a review in my life... but I guess everyone has a threshold of how much they will put up with. I have reached mine. 02-20-2014 we spent $4100.00 on a couch and two chairs from LB on the south-side of Edmonton from a salesperson named Veronique **. When we were purchasing them I explained to her that I can be quite hard on fabric furniture because I am 6 foot two and 225 lbs. and I was concerned that the pillows and the cushions would not hold up. She explained that they Guaranteed that they would, and if they did, they would restuff them for free. We also were talked into the protection plan for $249.95. We liked the couch and chairs so much 6 months later we bought another couch. I should have ran for the hills at that time because they charged us an extra $130.00 for the couch, and another $120.00 for the protection. but I didn't.

This is one of the worst experiences I have ever had with a company. Bought 2 chairs in Sept 2015 for $1900. Had to pick up the chairs from warehouse since delivery would have taken another week. Chairs were defective told the warehouse, but they had me wait 2 days for a technician. Had no other furniture other than a bed which was hurting my back to be lying down so long. Have had to see a repair person yearly explaining that our backs are hurting. The frame in the back of the chair is sticking out and the other chair will not connect to the base. The service department told me no one could see me for 3 weeks, although I had received a call from a weekend technician who said I had just missed him, but he saw that I had an appointment in 4 days. 4 days later I was told that I had a phone appointment and I would have to wait 3 weeks.

I ordered the Luke Duo sofa and chair and a half 5/26/18 at the Rancho Cordova La-Z-Boy store (which is "independently owned and operated" which it turns out is not a positive feature). On 8/4/18 the set arrived with obvious construction defects in the sofa right arm. (The chair and a half had a screw missing and damaged legs, but these were fixed in-home by a technician a few weeks later). The sofa was reordered and delivered again on 10/13/18, and unbelievably had the same construction defect, but this time in the left arm!

We bought an expensive leather recliner in December, 2017. It was a custom order so we did not receive delivery of the recliner until January 23, 2018. I bought the extended warranty that is supposed to cover defects and stains in the leather. When I called today to find out the procedure for filing a claim I was told the warranty is from the date of purchase, not the date of delivery, so my warranty had already expired! I just couldn't believe it. I have been unable to actually talk to a customer service representative because they don't answer, nor do they return calls. I am only able to talk to a salesperson who told me there is nothing I can do about this problem.

Since early December I have spent many hours talking with several Customer Service Reps. regarding what I considered a premature fabric wear/deteriation in one of the headrest areas of my Leather Loveseat. Perhaps they should be called Corporate Service since every Rep. told me the exact same thing as if they were all reading from the same prepared script. It was my fault for a variety of reason and they accept no reponsibility at all.

I purchased a sofa from La-Z-Boy in October. After the delivery I realized the sofa had many issues. Broken foot rest, back support missing, seams were sewn crooked, top of sofa cushions were all different heights, bottom cushions all had different heights off the ground, arms were attached in two different ways. When I contacted the store they could have cared less about my problem and was told to contact customer service. I sent photos and a full explanation to customer care and they basically said, "Well this is how a recliner looks." I don't think so!

Special ordered a chair on 10/28. Paid 50% down as required. Called by store and drove to pick up chair on Friday, 11/30. Chair wobbly and seemed to be not put together correctly. Even salesperson who waited on me said he wouldn't advise me taking the chair. Called Nashua store on 12/1 to discuss. No answer, voicemail only (this has happened before). Left a detailed message. Tiffanie ** returned my call later that day and said she had looked at other chairs in the store and they all seemed the same. She would have someone check it on Monday, 12/3 and get back to me.

Bought a recliner with an electric control. After one year stopped working. Also bought the extended warranty, have gotten no help after several calls and waiting on phone. Finally got through to someone and told someone will decide who will fix it in 10 to 15 business days. Position of chair is such as I cannot sit in it. La-Z-Boy store I bought it at, has been no help. Will never buy another chair from them.

I am not happy with the couch I purchased from your store in London 2 years ago. It is completely worn out. The cushions all sag to the point it hurts my lower back to sit on it. The cloth is wearing out and tattered in spots. I am the only one in the house so it doesn't get used much and I only weigh 127 lbs. A tech from your warranty department came out to inspect it last week and he agreed with me on how worn out it is and he also mentioned he has a La-Z-Boy couch with the same material and it has also worn out like mine. I purchased your 7 yr warrantly plan and the company will not replace anything. What is the purpose of having a warrantly if they won't cover things? I bought this couch on good faith La-Z-Boy had good quality goods. I was hoping to enjoy it for years and now I have to replace it after only 2. In all honesty, I will never buy a La-Z-Boy product again and I won't recommend your company to my friends.

The purchase phase was great at the Boardman Ohio location. Unfortunately it has been downhill ever since. 1st Sofa arrived damaged. Second sofa needed repairs almost immediately after. Less than a year or there about a recliner broke... Wait weeks to have it looked at... Order part. Wait weeks to have it come in. Wait more weeks to have it repaired. Oh and it comes with a bill??? I see why you have your Google reviews turned off now. What a bunch of BS about how well made your products are. Spent many thousands only to be highly disappointed. Doubt you care.

I purchased a recliner sofa from Slumberland, Minnetonka MN in April 2017. The couch was delivered at the end of May 2017. The couch started falling apart within a couple months of having it. After the footrests starting cutting our ankles and feet from nails or staples sticking out and the back would not return to a upright position and was pulling away from the center I contacted warranty repair. They sent someone out to look at it March 2018. The footrest part was replaced, but the back could not be fixed, nor could they put the end piece back in place. By June 2018 the new footrest and the old footrest both started coming apart with nails/staples sticking out. My couch was replaced in July 2018.

We bought three recliners from La-Z-Boy less than 6 months ago (they were about $500 each). One of the legs came off and couldn't be screwed back in, so we scheduled a warranty repair visit. Even though the recliner was under warranty, La-Z-Boy charged us about $175 for the labor and shipping required to repair the recliner (making it a terrible warranty). While the leg itself was solid wood, when the repair guy opened the bottom of the recliner, we saw that the interior (i.e., what you cannot see on the surface) was cheap particle board, and the particle board had deteriorated so badly that the leg came off. The construction quality of these chairs was terrible (especially considering that the recliners weren't inexpensive) and to be charged $175 for something that was clearly a manufacturing/quality defect was offensive. We'll never purchase anything from La-Z-Boy again!

In the spring of 2018 we received 7 pieces of La-Z-Boy furniture covered with Aniline Leather which was very expensive, but according to the La-Z-Boy literature was the best we could get and the colors stayed vibrant. I wish La-Z-Boy actually had a customer service department. Somebody is pretending to be in customer service, but failed to respond to my initial multiple emails until I told them I wasn't going away. Then after I described the substantial fading they wanted photos which I sent. I am still waiting for a resolution despite it being two weeks since I provided them with everything they asked.

I have purchased La-Z-Boy furniture in the past with great success. I returned to replace the sectional that lasted over 12 years with daily use. I went to the Dickson City PA store and ordered a new sectional. The employee failed to order a crucial part of the sectional and now this thing is unusable. AND I have to wait another 4-6 weeks, and hope the fabric matches! Doing your job is something these people can't do!

I received my La-Z-Boy swivel chair November 24. It had an ugly smug on it and it does not swivel, after many calls and a visit to the store I am told they cannot come to fix the chair or look at it until January 15, 2019. I will never do business with them again. I’m told the delivery person did not unlock the swivel. La-Z-Boy is very LAZY.

I can't believe a company like La-Z-Boy has started selling sub quality furniture. Their old products lasted forever. We purchased two La-Z-Boy couches and one chair from Grace Furniture in Marcy, NY on 3/29/15. We wanted nice furniture with all pieces matching in color. We were assured by the salesperson that these were nice pieces that would last a long time. Several months ago we noticed the upholstery on one of the cushions and one of the arms were starting to come apart. We have been asked if we sat on it with wet clothes or got it wet in some other way.

I drove 120 miles and went to 3 of your stores and none of them were doing your so called BOGO. I wanted to replace our 2 La-Z-Boy for Christmas, total waste of time, I'm going to buy something else. Very disappointed in La-Z-Boy!!! Ps; The chair I'm looking for is Calvin-Reclina-Rocker style 010504 - Sku 370012596.

We placed an order for 3 chairs at the Salem, Oregon La-Z-Boy store. When we ordered they told us it would take 6-8 weeks. It is now Dec. 4th and we called to check on the status only to find out that they are now telling us 10 to 14 weeks. The manager will not call me back, the franchise owner does not make him or herself available. I will not recommend this store to anyone! Horrible customer service!

I bought what was sold to me and priced as a leather recliner. A drink got spilled down the side of the cushion and while I thought I had cleaned it up I missed a spot. It stuck to the inside of the arm and when I reclined it the next time it ripped the top layer off the fabric. When I brought this to the attention of La-Z-Boy customer service they said what ripped off was just a spray coat on top of the leather. This "spray coat" peels off like vinyl and frays like cheap fabric. It's embarrassing to have been duped by this company that I have held in such high regard and especially on leather furniture which I feel I have considerable knowledge about. I wish I had read the reviews on this site before I made the purchase.

I just wanted to share our experience regarding our visit to the showroom in Dublin OH. We were assisted by Virginia. In our opinion Virginia went above and beyond to help us with our unusual request. We went in to look at fabric samples for 2 pieces of furniture we plan to buy for our condo in Florida. We wanted to take advantage of the sale that was happening now but won't be in Florida until early January. Even though Virginia wasn't going to benefit from our visit, she did so much to help us and in the end secure the best deal we could get through the store in Florida! I won't go into all the details of how she helped but it was tremendous. If you are considering a furniture purchase from the Dublin OH location, please ask for Virginia. I promise you won't be dissapointed!! Thank you!

I am so disappointed, got the Jasper Recliner-Rocker today and there are so many things wrong. I don't want to say the wrong thing and get myself in trouble but La-Z-Boy I so surprised and shocked. I talked to someone and I guess they are going to try and straighten this out, but we all know what's going to happen. Don't play me. I tried to show pictures.

I have a two year old recliner that the mechanism has failed. The parts are warranted for a lifetime. Sounds good. The labor is only covered for one year. The cost to pick up and repair will cost me 1/3rd the cost of the chair. I was told I should have bought the extended warranty. They are in the repair business and not the merchandise business.

Had the design team design a living room for me... Bought a sectional sofa, chair, 3 end table and 3 lights. Couch is most uncomfortable, only after 4 months the pillows are sagging. The stain guard does not work and the chair is already frayed. This is a household of 2 adults no kids. No response to any inquires. I would like to return the whole thing. I was willing to pay for quality but sadly it is not there.

Loveseat delivered in May this year. Color is coming out of leather on the headrests. This is outrageous considering what I paid for this piece of furniture. Going round and round with corporate to get a decision on what they will do. It's still under the warranty too! Never had this happen in my 50 years of buying furniture. Owned a cheaper leather sofa for 13 years, no problems. La-Z-Boy what happened to your workmanship and integrity??

Purchased a lift chair in 09. Chair still in great shape but the remote will not raise chair. All other functions work. Contacted La-Z-Boy who said no replacement parts available due to age of chair which cost about 2500.00. Remote made in China. We thought we found a replacement on eBay for 33.00 but it did not fit. I will not return to La-Z-Boy.

I bought a sofa and a recliner from the Markham store. My salesperson was Dave ** and both times, he was excellent. He listened to what I wanted so he could show me items that matched (I did not waste time looking at items I would not like). I wanted red for the recliner and Dave spent time pulling swatches to find the right red so it would match the pillows on my new sofa. Dave emailed me to inform me when my recliner would be built so I would have an idea of when I will receive it. Terrific customer service. If I need anything else, I will go back to the store and ask for Dave.

After calling about a repair issue La-Z-Boy complied with my request "to a degree". So far I have had repair people out here 5X and the problem still isn't fixed. I have to travel from out of state to get to my home.100 miles each way. So far I have traveled 1000 miles plus cost of fuel, 25 hours of my time and the issue still isn't resolved. I write this as the repair person is working on the recliner. She indicated that the company still DIDN'T send ALL of the parts requested & required. I asked to please just replace the chair and they said NO. I ask again NOW, Please Replace This Recliner. I'm totally done with La-Z-Boy forever and I will tell whoever will listen that this company has lousy customer service. I will NEVER buy another piece of furniture from this company and I will tell everybody I know about my experience.

Unbelievable!!! My chair is breaking. The springs are broken. Purchased about 1998 I was delighted to be reminded of a lifetime warranty. 10/16/2018 They sent out a tech from FSN...nice guy. Took picks. Said he'd order springs, swivel, etc. 10/17/16 La-Z-Boy calls to say the photo is blurry and they need a new picture. The order wasn't placed. I texted the tech (Vince) new photos and he said they were what he needed and he'd get it to La-Z-Boy. 11/6/2018 On 11/6, I call La-Z-Boy to confirm. They are still waiting for the number!!! WHAT!!?? They ask for a blue label. OK We take pictures of EVERY tag that I can find on the chair. There is no blue label but I send what I have. I call Noemi - La-Z-Boy Customer Service to confirm. She says, yes that is what she needs and she will place the order. I wait. Again.

La-Z-Boy sent me an email with a promotion of a Black Friday and a Cyber Monday sale. The pricing was attractive and said "online only", which I prefer. When I follow the link the website, the pricing on the homepage matches the pricing on the email. BUT on the product detail page the pricing goes up dramatically.

I made a purchase on La-Z-Boy, Heartland store on Nov 3rd 2018. Store address: 5950 Rodeo Dr Unit #6, Mississauga, ON L5R 3V6. I was told I will get my order delivered within 2-3 weeks. So, I paid upfront (full amount) because I was too excited to get furniture for the new house and I have family visiting us (7 people) in the first week of Dec 2018. Salesman ** said they have inventory coming in so it should only take 2-3 weeks, "I will call you guys and let you know if we can do anything sooner than that." 1 week later, called store and spoke to ** and asked him to cancel rug from our order because I am not a big fan of area rugs. He first said it's CUSTOMIZED and cannot be cancelled. (WHO CUSTOMIZES RUGS?) Called him again. He said he is working on it and will cancel it. Waited for 2 weeks for him to call me and went back to the store and got it cancelled myself.

We had special ordered two couches in September. They were rather expensive. They told us that it would be 4 to 6 weeks. Great, our basement was being remodeled and that fit the timeline. Call at 6 weeks and they said it was shipping the 12th of November. Call back after the holiday and they said it was now shipping DECEMBER 31st!! So, that means mid January. So, now we have a living room with no furniture for the holidays. DISAPPOINTED.

I bought a couch last year and it's been a nightmare. The back pillows constantly bunch up and require that I remove them, stomp on them to distribute the stuffing and replace them. The seat cushions have completely shifted so the seams are on the top and I have yet to figure out how to do this without completely taking the pillows out and putting them back in, not a task I have energy for. The store came out to look and told me that it's just how the couch is made. Very bad design.

I bought a oversized rocker recliner on "sale" at La-Z-Boy Furniture Galleries for over $1100. I got it home and the recliner leg support was pretty wobbly side to side, for a brand new chair. Within a year or so the leg support no longer would stay up and support my legs. I called La-Z-Boy, remembering their so-called "Lifetime Warranty". They said they could send someone out to look at it but it will cost me $119 for a service call just look at it, and it could be more depending on what the fix was. So I decided to look at it myself to see what I could see. I took the back off (BIG MISTAKE) and turned upside down so I could see the workings of the leg support. I found the problem with leg support, a plastic piece, yes plastic, fell out of location and off, and that piece was supposed to support the weight of my legs. It wasn't like I abused my new chair, I spent some good money and wanted to make it last.