La-Z-Boy Furniture Galleries Reviews

We were looking for a reclining sofa and we purchased one at La-Z-Boy. We got a different rep five times, but overall it was a good experience. They delivered everything fairly quickly. The quality of the furniture seems to be good, though I'm hoping that the fabric on the couch that we purchased holds up. I'm seeing a lot of wrinkling in the front edges, even on the middle portion of the couch. I don't know if it's part of the stuffing that's doing that but it seems weird to me that it would be that loose this early on. But everything seems to be holding up just fine.

Purchased an Astor Power Rocker Recliner at Morris Furniture and it was delivered on 9/5/2017. It arrived with a dirty right arm that the Morris Furniture service tech said should be replaced along with a "pinched" power cord. I would like to say that Morris Furniture and their service department have been great. Unfortunately, they have had a very difficult time getting replacement parts. It has been 5 months since delivery and still no replacement parts. I am told by Morris Furniture that La-Z-Boy does not ship parts from China until they have a full container. REALLY? I have gone to the La-Z-Boy Customer Service website twice and have not received either an email or call. I can only imagine the value of your warranty. Really disappointed.

I bought this recliner from QVC. It is not very good. I have had it four years and the front where your legs rest the foam is all gone so your legs rest on the wood. It is very seldom used. It's a piece of junk. I will be telling all my friends not to buy any La-Z-Boy products. They are not worth the money. Thanks.

We needed to replace our old furniture, and I went back to purchase from La-Z-Boy for the quality and comfort. The sales rep was very friendly. She helped us pick out the fabric. She came out and measured, and looked at our room. She gave us other ideas and things that could go in the house to go with the reclining sectional. Everything was good. The delivery team came right when they were scheduled to come. They installed everything and showed my husband how to connect the pieces. They were friendly.

We've had La-Z-Boy furniture in our home for 30 years. We added an all season room, and we decided to go to the La-Z-Boy store. They had a big sale and we've never had a La-Z-Boy store this close, so we went in and looked around and decided on the sofa and the two chairs. Everybody at the store was very helpful. And our rep was very good and a very sweet girl.

My husband and I bought a new house and thought we would splurge on a wonderful sofa and love seat, so we went to La-Z-Boy. They are supposed to be the best, right? Wrong. We bought our couches cash upfront at $5,500 which I personally feel is expensive for a couch. The items we got were leather so we have to condition them. We did so once a month for the first year (which is way more than the minimum) and we were told it was impossible to overdo it. Well about 15 months after we bought the couches, the leather began to crack. I contacted the store and they told me we could pay to recover them, but other than that we are just up the creek without a paddle.

My husband and I were very disappointed with the design services. They did a very poor job of furniture placement in our home. We bought rug pads per their recommendation but the pads did not properly fit the rugs. After numerous calls, one individual did come to our home to correct one issue with the rug pads but the other two items remain unresolved. I have given up on ever getting these issues resolved but I have resolved to never shop at La-Z-Boy again. That is one resolution I will have no problem keeping.

If you want a piece of furniture that’s going to last, go to La-Z-Boy. I purchased a recliner which is our third La-Z-Boy. We had the last chair for at least seven years, and there was nothing wrong with it. However, we did a remodel of our living room so the color we had didn’t go with it anymore. I didn’t want to not have a La-Z-Boy. We like to have the recliner. It’s comfortable but it looks nice.

The La-Z-Boy reps were helpful. They’ll help you find the right stuff, pick the different fabric, and help with the price point if you want. Both the sales rep and the manager were wonderful. We went about a month before we purchased and they helped us when we looked at different stuff. There was a discrepancy in the price and the manager was right on the ball with it.

Very Disappointed in La-Z-Boy; will not recommend to my friends and relatives. Bought what we understood was an all leather sofa and found out only the coverings touch by the body would be leather, and all other parts would be VINYL. After 2 years, the vinyl on the seat cushions is coming apart and shedding its covering. This expensive sofa is no better than one from a Discount Furniture outlet.

I ended up going into La-Z-Boy furniture and as I was going through the store, I found a sofa that was just what I wanted. I looked it over and I felt everything was sewn well and the fabric was fine. The sales rep was very nice and helpful. Whatever I wanted to purchase extra, that was all taken care of. The delivery, too, was very nice.

Purchased a La-Z-Boy recliner on 5/8/15 with a swivel base. One of the main reasons I purchased it was the “Lifetime Warranty”. I first had a problem with the recliner was in 8/16 and again in 11/16. The problem was with swivel base, which is the current problem as well. The problem in 8/16 & 11/16 was fixed under this warranty and now I’m told it was an “Exception” as they’re charging me labor $109.00 plus sales of $6.54 for a total of $115.54 which quite frankly is absurd!

The store manager called us and offered to have the sectional picked up and gave us a full refund. We are satisfied with this resolution.

I've had La-Z-Boy furniture for a lot of years and I'm very happy with them. We're satisfied with the quality so we keep on going back. My old La-Z-Boy lift chairs have worn out so I bought a new power lift recliner, which is my third one. Ida was the sales representative at the store who attended to me and she did a good job. She worked on the price and got it to where I was satisfied. She also knew what she was talking about. Then two young men delivered and did a great job. They called me to say they'd arrive in 10 minutes and they were exactly on time. One came in and took the old one out and then they brought the new one in and set it up. They were only here for 10 minutes and the whole experience was good.

I purchased this furniture due to being in a bad accident Dec. 22 2016. Prior to purchasing this furniture we had bought furniture from VCF in Columbus, OH. Leather eight way hand tied. I did not want to sell but had to get something my husband could get in and out of. I purchased the Rowan recliner and sofa in leather. Spent around 3,700.00 on this furniture. I have had 2 service calls on this furniture and I did create a case in reference to the quality of this furniture. Also the motor for the footrest on the right side went out. All I want to do is exchange this horrible furniture for something of better quality, or should I get legal counsel to get this taken care of. I do not recommend this Rowan line to anyone. I am welcome to any suggestions on how to get this returned back to La-Z-Boy.

We've had La-Z-Boy furniture in our home for 20 years now. We had a 5,000 sq. ft. home and we moved to a 2,000 sq. ft. condo so we had to downsize the furniture. We purchased a reclining sofa and some tables from La-Z-Boy and we were treated very well by their reps. I had it delivered and their delivery team was very good. The quality of their furniture is one of the best because something broke in the mechanism of the first piece that we got and we've had it for a while. We called La-Z-Boy, then their reps came out and took care of it, no questions asked. I'd recommend them. We like their service and their products. You can't always buy what you want there, but we do. I know that their items are very durable.

I would purchase La-Z-Boy furniture again, I would not purchase it at the Canton OH location.

When we bought two power reclining sofa, the sales agent at La-Z-Boy was awesome. She knew what she was talking about and what I wanted. Plus, I tried to work a little bit about the price and I was able to go to the manager who was very good. Also, La-Z-Boy has good products. We've had La-Z-Boy couches and recliners for 25 years at home and we're happy about them. The quality is good as well as the warranty. I always buy the extended warranty to be sure, especially on electric chairs. And, I already have recommended La-Z-Boy to friends and family. I told them that it's a great place to buy and also told them who to see. Our whole family buys at La-Z-Boy and my sister-in-law bought a chair there.

My old stuff was not comfortable and I didn't like it. I recently purchased a reclining sofa and a recliner from La-Z-Boy. I needed to be really sure in my furniture design and the color, comfort, and look were really important. The sales representatives at La-Z-Boy were phenomenal, and they did the home visit. And I brought pictures. It was a really good collaboration. I believe that you get what you pay for. So I'm hoping that La-Z-Boy brand will provide the value. Certainly, one can get a lot cheaper furniture. But if it does what we needed to do and it's comfortable and it looks great, then it's worth the cost. I would tell my friends to check La-Z-Boy out because my impression was you had to go with more older looking style and things that were not as contemporary as my style. But I found options that hopefully are comfortable as well as look good.

I absolutely love my new sofa, chair, ottoman and rug from Lazy Boy. Looks especially nice with my new flooring. I received many compliments with the new look. Thanks to the folks at Lazy Boy.

We had a leather recliner for a number of years and it was showing some signs of wear, so we gave it to my grandson for his man-cave and he loves it. So, my husband and I got a power recliner and a recliner from La-Z-Boy. We spoke to two different sales people and they were both very, very good. They walked us through the different options and set us up in the store and said, "Just take as much time as you want. Just go and sit in all the chairs." There were close to a hundred of seating but we narrowed it down for the ones we wanted and checked them out. We scheduled for a delivery and their delivery team was amazingly nice. It couldn’t have been better. They were perfect gentlemen. They were on time, let us know they were coming and were very accommodating.

Somebody gave us a La-Z-Boy recliner that we liked and between the previous owner and us, it lasted a very long time. That was what started us going there. And we did go to different furniture places but for me, they had the biggest and the most comfortable selection. I bought two chairs last year, five months apart. I had two different sales reps and both were great, especially the saleslady I had. I was most impressed with her enthusiasm and that she gave me information. We walked in and the chair was actually $200 cheaper than the previous chair we bought. But I got deals on both of them so it was great and the delivery team, as well. They showed me how to tighten things and they actually moved my other chair out of the way, so that was even better.

I purchased a recliner in late 2014 for 799 dollars along with the “fabric protection warranty”. In early 2016 I noticed that the leather was peeling off the chair. I contacted Ultra Shield and they said it was a manufacturers defect and they would not cover it. I contacted the La-Z-Boy store I purchased it from on Colonial Drive in Orlando, and they sent out a repairman to fix it. Unfortunately the repair did not last and other portions of the chair have started to peel. Last week I went to the Colonial store and spoke to Angie. She arranged a 350 credit.

Had a La-Z-Boy recliner for 10+ years and loved it. Recently ordered a custom recliner and am deeply disappointed. First had a hard time getting the footrest up. Rectified that by adjusting the tension. However the seat is uneven, sags already when sitting, and squeaks on the left side. I have no hopes of this recliner lasting 10 years as my previous recliner did. So very disappointed; was not the most expensive recliner but it was a lot of money to me.

0-stars for communicating, 0-stars for deliveries on time, 0-for false promises!! We were told first our purchase would be in 6-8 weeks, then told that was not correct, it is normally 8-10 weeks. Then told it was in Lakeland FL and would be delivered. Shipment arrived and our rug did not get on the truck. We are now told it will be 2 weeks before another truck comes to Naples with our rug. All communication has been initiated by us.

My grandson just got married and he needed a couch. I gave him my living room couch, which is a La-Z-Boy, so I ordered a new one. La-Z-Boy's staff was really wonderful and very helpful in every way. My furniture is being made and they're going to call me when it's ready. I wanted leather this time, and they had the recliner in leather. I ordered it and I love it. It is very durable.

The saleslady at La-Z-Boy guided us in what we wanted to do and helped us get the exact thing that we wanted, like the colors, right material, right fabric. She was a little new and when she had questions, she went and got the manager and took care of it that way. Also, the delivery team was fine. We had to move one couch out of the way and they did that. I’m quite happy with my La-Z-Boy right now.

I purchased a La-Z-Boy 4 way power recliner. Shortly after receiving it I noticed that the headrest was loose on one side from the internal power mechanism. I was told that I would need to return the chair to the store, because I picked it up, so they could send it off to be fixed. 2 weeks later I picked the chair up again extremely dirt with the bottom front corner leather badly scarred, the headrest reattached crooked and the leather pulling loose in the back. Now I'm told they will have to order new parts (3 to 5 weeks) and then I will have to bring the chair back again to be sent off for repair.It's sad that you pay so much for a chair and then have to fight so hard to get it fixed right.

I purchased a chair many years ago from La-Z-Boy. When I wanted to change my living room recently, I went to a La-Z-Boy outfit and purchased a recliner glider, a sofa, and some tables. I had a very good interaction with the sales rep named Agnes, who had a lot of patience because I was looking and looking until I finally found something. She was also very knowledgeable about things and she did an excellent job. The delivery experience was great as well. The delivery team moved the other stuff out, moved everything in, and put them where I wanted. Overall, nobody wants to pay the amount of money for the cost of the La-Z-Boy furniture but I have believed in La-Z-Boy as far as the quality is concerned and they certainly were very good so far as handling things when I was down there. So, I'm happy.

We've been moving around the country for 40 years and with the last move, we decided to change furniture because we're going smaller and smaller in houses. So, we sold everything and we bought chairs, a sofa, and some pillows from La-Z-Boy. We did business with Kathleen and she was great. We purchased right before Christmas because we moved in a new house and La-Z-Boy does not have anybody to deliver. And Kathleen and her husband rented a van and delivered it to me. That was a great experience. The furniture looks good. We'll just have to wait and see how the years are going to go by but it seems to be good quality. Others should try it too.

Do NOT buy bonded leather. I was talked into purchasing bonded leather instead of real leather because I was told it would last longer. After 3 years it started peeling and looks terrible. Awful product.

I wanted to buy a American made and support small business so I purchased this sectional almost over 2 years ago and it was not cheap. Was very misled on quality of fabric, and was told no need to treat polyester, so I figured no need to buy a warranty. After a year the fabric started bubbling, peeling and flaking off. I attempted many times to reach the salesperson and manager at Durocher's in Monroe MI for over one year now, haven't gotten anywhere, not to mention I as well called customer service with La-Z-Boy and they were rude telling me that there was no need to transfer my call to a manager because it was over a year since I bought it. I am so embarrassed when I have company over and I tell them it's a La-Z-Boy product. The look of it makes me so disgusted. Better off to buy cheap from now on!

I'd been looking for a sofa set for quite awhile, and I found it at La-Z-Boy. I was a little bit surprised the first time I went in at the store. They've got some nice pieces and I was very very pleased with what I saw. The salesperson who initially sold me the sofa was great. She was absolutely wonderful, accommodating and quite honest. She made the experience very positive.

We moved to a different house and the other furniture didn’t fit so we looked for some new furniture and bought a power reclining sectional from La-Z-Boy. We have been shopping for a couple of months and we knew what we wanted. We went in the store thinking, “We’ll get there early in the morning, that way we’ll be first.” But we went in and it was just one guy there and about four other people who must have had the same idea. It was very, very busy and the guy seemed pretty occupied. It wasn’t like he had to make up a sale, we knew what we wanted. But we didn’t know deep details like we could have upgraded the sitting part. I looked online and a different foam was an option but that was never presented to us or mentioned when we purchased the sectional.

I purchased one recliner from La-Z-Boy and it was perfect for the camper. We went in there specifically for that and the salesman said it is the one that they usually use for campers. It was very comfortable and it fit nicely. We were able to get it in because it comes apart and we had the swivel base added on. We really like it. It's been four years since we bought our last La-Z-Boy furniture. We went back to the same place because they were very helpful and very courteous. We actually bought two others for our house at different times. The quality was very, very good and we were happy with it. La-Z-Boy is definitely worthwhile getting and it's a very good place to go.

Our sofas recently turned 5 years old and are peeling. We looked at getting warranty work done to fix the problem but the warranty doesn’t cover peeling. They are so comfortable but when you sit on them, you get little pieces of leather in you. We are wondering if there is anything we can do, or if we toss the $3200 and get something else.

The sales rep that I dealt with was very nice and very helpful. She gave us a lot of time, and I'm very happy with our choice. The delivery guys were very patient and nice as well. They were also very careful. They took out the old couch and then they brought in the new one. They showed me how to open it, and we inspected it and it was in perfect condition. This is my second sleeper from La-Z-Boy, and I've always been very satisfied with their service and merchandise.

Not very impressed with your warranty service. I spent about 20 minutes on hold before one of your agents picked up. After going through everything, I was told the earliest date someone could be here was 4 weeks from today. Then, I had to give a credit card number so they could charge me (up front) the $109 hourly rate. So, you'll have my money for about a month before someone can even visit my home to, hopefully, fix the problem.

I used to swear by La-Z-Boy Furniture but not anymore. We received our 2 Leather Recliners Dec 5th ($3,400) and within 3 days the filling on the back and seat have gone down to almost zero. The poor Technician has been trying to get things fixed but it is impossible for him to get the parts in a timely manner from their manufacturer. I have called the Michigan office, but all you get there is the runaround and incompetence. It has now been almost 2 month and the chairs still have not been fixed. I guess I will need to look into legal action to get anything done.

La-Z-Boy's sales representatives were all great. I went to the store one day just to look around and they were very helpful. I picked out what I wanted and we covered colors and options. I needed to come home and discuss it with family and then I went back another day to place the order and again, they were very helpful. They’re a really good group over there. I purchased a recliner arm and an arm cap, and everything went really well.

My husband and I moved and the furniture we had didn't work here so were sold it and purchased new ones from La-Z-Boy. The sales person that we dealt with was very helpful. She gave us pointers when we were looking at a sectional. She told us to tape it off in our room and after we did that, the sectional wasn’t going to work in our size room. So, I’m glad she gave us that suggestion. We never thought about that so we were very impressed with her. The delivery team was excellent too. When I opened the door, they greeted me with a smile. And it impressed me the most when they have La-Z-Boy on their coat. I also love that the delivery truck said, “La-Z-Boy” so I knew when they pulled up.

Purchased sectional 2 yrs ago. Just retired, needed a sofabed for occasional baby grands, or company who visit once in awhile. Have small apartment so sofabed was a solution to my new living space. Was told this was the BEST option for me, as I wanted good quality w/o problems. Noticed after taking out sofabed a few times it would get stuck. Couldn't use it. Hardley used it so I called Cust Svc. In Oct, 2017. They would send a guy to make analysis in a time allotted. He showed up after 10 PM! He said the whole bed frame needed to be replaced! WTH! Brand new sofabed! So after parts were ordered, which took months, I was delivered a HUGE BOX last week blocking my whole living room! I called again and they said the service guy can't come until FEB 12TH!!! That's UNACCEPTABLE!

I purchased the $1330, paid in full 12/28/2017, sofa and it was delivered three weeks ago. It has a strong smell, and it does not diminish. I do open the slider door windows when I am gone, and during the night when I sleep. I even have a fan at the doors blowing on the sofa, but the odor is not going away, not at all. I custom ordered this sofa to get a different fabric from the one in the store. So this sofa is hot off the presses. What will make the odor go away? Or will it? I do not have an order number, and don't seem to have a receipt. But the amount was taken off my credit card.

Very dissatisfied with the quality of materials in a recently purchased recliner for my 95 year old mother. She lives alone and is the only one using this chair. There is a small hole or peeling on back corner of recliner. We purchased a La-Z-Boy because she had another one which lasted many years. They said she probably tore it from hitting the wall when reclining. If this is the case it's bad craftsmanship. She's only had it a couple months. I would think it would hold up better than that. After sending pictures, I was told it would be approx. 200 dollars for new back to put on ourselves or 200 plus to have them do it. Would be satisfied if they just repaired it. Will no longer do business with La-Z-Boy.

La-Z-Boy’s top of the line. So far, I never ran into any furniture made of particle board from La-Z-Boy. And their furniture lasts a long time. I bought my home in 2013 and I have had La-Z-Boy furniture in it since then. I have been looking for some items recently, especially for a sofa table. But they didn’t have it on sale at that time. So, I kept going back, and the one I got correlated right in with my furniture because I purchased the three-piece table set.

We ordered furniture from La-Z-Boy in mid-December and my experience with the young lady who assisted us was great. She was wonderful working with me in the showroom and going through things, and she came to our home and she did a presentation. However, there has been no communication since we placed the order and gave our check. We still don’t have our furniture and I have not heard a word from anyone from La-Z-Boy. Although we were given a six to eight weeks timeframe, I would hope that representative would have kept up with it.

I purchased a recliner and matching leather sofa from La-Z-Boy. First it took 2 months to deliver the products. Less than one year later the leather is splitting and shredding. I have taken good care of these products and they are junk. Extremely dissatisfied with these very expensive pieces of furniture. Will never ever buy anything La-Z-Boy.

Their sales reps were very nice and very patient. But their delivery guys were a little muddy on the floor. Their shoes were pretty dirty while they were walking and carrying stuff around our house. I wished they wiped their shoes before entering or there was some way to keep the floor clean. Luckily, we have hardwood floor and not carpet.

I purchased a power recliner, pillows, and a table from La-Z-Boy. The sales rep was very professional. We had some questions, and they were all answered very satisfactorily. I liked the leather, it wasn’t all brown or black. We ended up with a brown but I saw some kind of metal blue that I thought was very nice. I may go back and get for myself. I also like that there are other stuff aside from recliners. However, I’m a little bit worried that our purchase may not hold up for a long time. Also, we've not picked up our pillows though they've been paid for. La-Z-Boy was supposed to call. But other than that, the recliner's comfortable, and it does what it said it will do.

La-Z-Boy seems to have a better quality, plus they had the furniture that we like. We got a couch six to eight months ago and then we did some painting in the house and we got a new furniture for the living room. The sales guy was very accommodating and we like doing business with them. He knows us partially now. Also, my wife is quite a bargainer. She really worked them over and we got the best price. Their quality is exceptional and you can talk business with them. The quality of the couch is very good and the cost is fair relative to that.

We needed a couch and a sleeper for our guest room. We wanted better quality stuff so we went to the La-Z-Boy in Appleton and the people there were very nice. They were helpful and they seemed really interested in what we wanted. They weren’t just pushing stuff so it was great. They matched us up with the two items really well, and we had them delivered. Jesus, the delivery guy, delivered both items at different times because they weren’t ready, and both times he was really good. He spoke good English very well. He called ahead of time and made sure we were here, and he was very punctual and on schedule. He’s a good delivery man and he’s a keeper for working.

I had a La-Z-Boy Recliner for 20 yrs and it was fantastic. I had a head injury 2 yrs ago and had to sleep in it. It wore out so I went back to buy a new one. I bought one on sale for $1,000 that had been over $2,000. I took it home, and about 2 weeks later, I went to get up and I sat on the front of the seat to put on a shoe, It turned over on me, and landed on my back. I panicked as I had to protect my head. I called Customer service and was told it can't happen but would have to go back to store. I had to leave for Christmas vacation and got back two weeks later. While gone I went to La-Z-Boy and showed the salesperson there, what happened and they were so surprised. I was given a number, they told me to call another number who told me the store where I bought it is a franchise and they would have to handle it.

I bought a $5000 sofa and loveseat from "Lazboy" because your company is well known for quality and service. This is the biggest lie ever told. One MONTH ago my items were purchased and because we picked them up to save almost $200 NOW we have to either drive them 30 miles away or pay an outrageous service fee to have a human being come to our house to look at THE TWO MAJOR ISSUES IN MY FURNITURE THAT IS LESS THAN A MONTH OLD. Your brand means nothing to me. I regret walking in your store. I might as well have gone to Rooms To Go. Your furniture is about that quality. NEVER AGAIN! I will also let everyone I know to never shop at your overpriced crappy store.

I redid my house and gave away all my old stuff. So I had to find new couches and La-Z-Boy had the most comfortable couch I've sat on. The sales reps were very friendly and helpful, and the delivery went great as well. The delivery guys were very helpful, kind, courteous, and clean. The couch is top of the line and has very good quality.

I needed some new stuff in the house, so I went out to the La-Z-Boy store and purchased from them recently. The sales representatives were very nice and they helped me through the whole process. The delivery of my purchase was right on time and the delivery guys helped put it and the whole bed down when they came in. The quality of the product I got is very good. It's fine for the space and we enjoy it. The price was fine as well. I have told people to look into La-Z-Boy. I'd go back to them.

We had bought a couch from La-Z-Boy 10 years ago, and recently we purchased a Queen Sleeper Sofa with a memory foam mattress. We needed another bed for guests, so we wanted to get one that fit the room. Everyone was really nice and polite, so I had a good experience. The delivery team was also super nice and very professional. However, the memory foam mattress was a little overpriced. A regular size mattress would be about $1500, and the Sleeper is considerably smaller and doesn’t have the same quality as a regular memory foam mattress. Also, looking online, there are other alternatives like on Amazon or other retailers that are $100 or $150 for a mattress versus $470 for the Sleeper. But we’ve always been happy with La-Z-Boy and the quality has always been there. It’s not going to be the cheapest out there, but you get what you pay for.

La-Z-Boy had the product I need and their sales reps had very good knowledge on their products and they work with us. I have owned their products for 25 years and the quality has been very good although the price is still high.

A representative from stanley india came over today, and fixed the chair. It is aligned now, but i still have scraped leatherette. Disappointing, as a simple check before sending it to me would have avoided this. Anyway, problem solved, and the torn part is not too noticeable. So I'm happy for now.

About 3 years ago, I decided to get a new La-Z-Boy recliner for my wife as she just loved her old one, which she had for at least 10 years with no issues, but it was starting to show some surface wear. Upon receiving her new recliner, she was initially happy with the choice, having also moved from cloth to leather. However, over the past while - maybe 6 months now -, she has noticed how the one side of the back cushion (the upper removable section) has changed so that her back is always angled when she sits. That is, the right side seems like there is nothing left to the support and padding.

Our old furniture was breaking down. It was a cheaper stuff that only lasted about three years and had to be replaced. I purchased a sofa recliner from La-Z-Boy and their sales rep did a great job. It was delivered to us and the experience was easy. We felt we upgraded since it’s high-quality and built to last. I’m hoping this will last longer.

We got a high leg recliner sofa from La-Z-Boy after the kids ruined the old couch. We had a perfect experience during purchase where the reps at La-Z-Boy welcomed us and gave us time but were attentive. They were knowledgeable, professional, and not pushy. The furniture is high quality and its cost is fair. We've had La-Z-Boy furniture at home for at least 12 years and I tell friends to also purchase from them.

I had to get some knee surgery done so I needed a recliner. I went to La-Z-Boy and all the people I dealt with were really nice, very helpful, and not pushy. I was happy with everyone there. Even the people who deliver the furniture were great and I called the store and asked them to let their manager know how good I thought they were. So far, I’m loving the furniture and I've been using it a lot from the day I came home after my knee replacement. The cost is also good.

I have had a very bad experience with La-Z-Boy. When I first purchased the couch the salespeople were not that friendly and I had to wait several months before I finally got my couch that I paid over $1,500 for. I had a leather couch prior to that and had it for almost 20 years and did not have a problem. When I purchased this couch from La-Z-Boy I also purchased the protection plan which indicated it would cover problems for the life of the couch. When I began seeing small peeling I got concerned so I made a claim with the protection plan company.

We've bought a small chair and a recliner from La-Z-Boy a number of year ago. Then we have the Fifth Wheel that has La-Z-Boy furniture in it and we’re really happy with it. We recently purchased a power sofa, power loveseat, chair accessories, recliner, entertainment center tables, and pillows from La-Z-Boy, but we don't have them yet because it takes about 12 weeks before we would get it.

We purchased a loveseat, rugs, a sofa, recliners and a table from La-Z-Boy. Five years ago, I bought terrible furniture. And I had buyer's remorse. So, I had to replace it. La-Z-Boy's sales representative, Britney, was fantastic. She came to the house and made sure everything was going to fit right. And she was very professional and helpful and knew what she was talking about. I don't have my furniture yet but I'm sure it's going to be great. We saw some of it in the store, and I feel that it's top quality. The price was also fair for what I was getting. Britney made me confident that I did the right thing this time. She gave me suggestions because being an old person, I can't make decisions anymore. It was a pleasure doing business with her. I would give my friends her name and tell them to go find her.

The sofa loveseat that I had was pretty shabby and I was trying to do some things around the house. It was a good time to replace it. I wanted something sort of a recliner that I could put my legs up, so I chose the power sofa from La-z-Boy. The sales rep was very nice. She wasn’t pushy at all. She gave me some help. I have a cat so she told me which fabric served best that were much more cat resistant. The furniture is very nice, and there's a lot of good choices of fabrics which is impressive.

The sales lady was very nice and polite. It was my first time purchasing from La-Z-Boy and everything went nicely with the delivery. The quality of the furniture was very nice and I'm satisfied with it. I would use La-Z-Boy store again if I needed something else.

I have had La-Z-Boy furniture for at least 20 years now and then I wanted to get electric so I bought a new power reclining loveseat. The sales representative at La-Z-Boy were professional and courteous, and my experience with the delivery team was good. The quality of the furniture is good as well.

Thank you for sending the replacement pieces. They are all installed and the couch and chair look great again. Thanks for your help in resolving this issue

It has been three months trying to get the Lazy service person to repair the springs in our couch. We love the shape and size of it so we hoped that we could continue to live with our couch. But the springs need repair and person they sent to us is work-shy, not willing to make the repairs I wanted until the end of February after waiting months for him to come, and then he has the gall to be rude and overbearing in my home. So be careful when you seek to use your warranty, the person they send to you will be less welcome than you may hope.

The new furniture we got from La-Z-Boy were fine, but we had issues with the other furniture that we bought from them before and they straightened them out. But there was a problem with one particular recliner that they haven't resolved yet. In their design for the footrest part of the recliner, they have on the seat up in the front, and they have a built-up area there that they’re supposed to have used memory foam on. But that area kept breaking down. And once it broke down, it would slide down in front, and therefore the footrest wouldn’t close. My wife called La-Z-Boy and they fixed the first one, which only lasted less than a year. After that, we had trouble trying to get them to do it because it wasn’t under warranty. But according to the contract, it was under warranty, and their job was to replace it. So they replaced it, but it happened again, so we both decided to get rid of it and that we won’t get that design.

Purchased recliner 13 months ago. After the holidays I noticed cracks were occurring along the entire width on one of the folds in the material. I took my concern to the dealer I purchased from. They forwarded my picture and information to La-Z-Boy. I was told the response from La-Z-Boy was that it was out of warranty (by one month), and there was nothing they would consider doing. Upon further inspection, I found another similar line of cracks along another fold in the material. I was given a contact number for customer service at La-Z-Boy along with my Case #**. In sharing my concern with the customer service rep, I was told it was out of warranty and there was nothing she could do. This chair is located in my office so is not used everyday. Very disappointed with the results of my experience with La-Z-Boy and could not in good conscious recommend them. At this point I would not consider purchasing their products again.

I am very displeased with La-Z-Boy and their extended warranty company (Ultra Shield) that handles their repairs. I have been waiting over a month to have my couch repaired and the service company they subcontract to comes out and confirms that the motor or control is broke, neither of which they have parts for. Then they need to contact Ultra Shield to order the parts and schedule another appointment to come back out. All of which has taken 9 days and me contacting them to find out if anything has been ordered. Not yet. Still waiting on them. I am guessing it will take another 2-3 weeks to see them back. My advice buy a couch that does not have power and do not waste your time with La-Z-Boy or the extended warranty they try to sell you, unless you like spinning your wheels and waiting 2 months plus to have your couch fixed.

We moved into a new home so we needed furniture. The sales reps at La-Z-Boy were excellent. We walked in early and the rep immediately came, welcomed us, and asked us what she could help us with. And then, she really did a great job of listening to what I liked and guiding me to different products that she thought would work well. I really enjoyed working with her. She was very helpful. We got a great deal and I’m happy with our couch. It got delayed for delivery but that was not the delivery team’s fault. It got delayed at the manufacturing place. Aside from it taking a little longer than I had hoped it would when it got delivered, the guys were great. They called the day before and told me their delivery window. They called shortly before they were going to arrive. They were quick and put the furniture right where I wanted, and they were friendly. It was good.

We recently purchased a sectional sofa, recliners, and some accessories. I've had La-Z-Boy furniture in my home for 15 years. However, the people that bought our home bought all of our furniture including the La-Z-Boy so we bought new ones and we bought it at a La-Z-Boy furniture place in Temecula. We walked in there very discouraged. We just moved to this house so we weren’t sure how to put the furniture, what kind of furniture we wanted or needed that would fit in this new home. And their reps were extremely helpful. They put it on a computer graphics and plan out exactly how our room would look. And we spent probably three hours with them and we bought everything, $10,000 worth of stuff. We were very, very pleased how sweet and patient they were with us.

It deeply saddens me to write this review about an American icon, but I cannot stay silent and allow others to believe that they are purchasing a quality product when I know that the integrity of this brand has been profoundly compromised. The twin lounge chairs that I purchased five years ago have been repaired no less than four times… Each time, the cheap PLASTIC moving parts crack, disintegrate and accumulate underneath the chair like a pile of scrap, rendering the leg support useless. As if that wasn’t bad enough, it takes TWO WEEKS to get a service tech out to my house just to verify what I told them over the phone.

After a 40 minutes wait on the phone to speak a customer a nice person answered the call, I gave her the IKC number. After a few minutes she informed me that they only had one of the parts that might be needed for the repair. However even if they cannot fix it I will be charged $109.00. When I asked if that was fair she informed me that they depend on their vendors to have the parts. So please be aware that customer service is not that good.

I had a good experience with La-Z-Boy and we're still working with them. The sales rep was very helpful. We went down numerous times to work out the details. My husband was very picky about what he wanted but she was very patient with us and very thorough. She wanted to make sure that we did understand exactly what we were getting and what we would not be getting by ordering that sectional that we did.

Bought a rocker/recliner from them in 6/2016. Was told what a "great" warranty they have and was talked into the fabric care extended warranty. Paid a good deal for this but thought with kids and pets it may be worth it. I called the warranty company today, Ultra Shield, to indicated there is some staining, spots and some threads hanging out of the seams. Was told this was NOT COVERED. Hmmm...so what does it cover? I told them the spots are probably coffee but was told if I am not positive, they won’t cover it.

Our old stuff was getting worn out and we wanted to change the décor in our living room. The sales rep at La-Z-Boy was a little scatterbrained, but the designer was excellent. I've had La-Z-Boy in my home for 35 years and we've always been very pleased with them. That’s why we keep coming back. I like mostly the quality and how the product has lasted for us.

The representative at La-Z-Boy has been really good. However, they used to give us the armrest and the pad for the back of the chair all the time, but they don’t do that anymore. I'm using the ones I bought 10 years ago. Also, the first time we got the rocking the swivel chair, it was $50. The second time we bought it was $100. This time it was $150. Plus everything was screwed up during the delivery. They brought us the wrong chairs three different times. First time they did, they didn’t bring the swivel. Then when they came back the next time, they brought one swivel and one regular. I said it wasn't right and that we ordered two swivels. So the third time, they came over and we got the two swivels. We're real happy with their furniture and the quality is what you pay for.

We've had a La-Z-Boy furniture in our home for 20 plus years. I wanted a new piece of furniture so I recently purchased a recliner from La-Z-Boy. Their sales rep was good and very polite. I had it delivered and everything was perfect. The quality was awesome and I had a very good experience. I would definitely tell my friend to buy.

Our sofa and loveseat were delivered in November of 2016. The family has always touted the quality of La-Z-Boy. We decided that we wanted quality furniture that would last for years. This furniture was NOT cheap! But, to our dismay, we’ve wasted our money, and not to mention, our time. We are, absolutely, tired of long repair appointments in our home. Our sofa and loveseat have needed multiple repairs. First our loveseat was not even fully assembled from the factory per the service repair person that has been to our home. There were areas that weren’t even bolted together. The reclining mechanisms have also needed replacement. Our sofa is the biggest problem. While, it also needs mechanical repairs, the fabric is defective. The repair person tried to shave the fabric, but it isn’t “pilling”. It is SHREDDING! The repair person recommended that we need a new sofa.

I recently purchased two recliners from La-Z-Boy in Montgomery AL. I already had three La-Z-Boy recliners, love seat and sofa. I was told by the salesman that armchair covers and headrest covers were no longer included with purchase. I purchased these for two recliners at the cost of $149.97. When they arrived, there were only four square covers for two recliners. I am very dissatisfied with my purchase. My overall experience with my last purchase was unsatisfactory. I will not be buying any more La-Z-Boy products.

When I found out that I had to pay between $100 - $200 to repair my recliner so the leg rest would rise, I decided not to put any money into this expensive piece of furniture that should have lasted longer than 3 years. As it is we spent over $2600 for 2 pieces because of LB reputation. I will consider warning consumers about buying furniture from this company.

Jim ** at the Rockville Road Store in Avon, Indiana is awesome! He was very kind and worked well with all four generations of family we brought to the store! He was not pushy and allowed us to take our time in ordering. Jim even drew up a sale ticket for the Preferred date and called to follow up on it the day of the sale! He not only was helpful and remembered my family, but he saved me money and made buying easy! Great experience all around! Go see Jim!

La-Z-Boy makes some decent furniture but I would highly recommend not buying the Ultra Shield extended fabric warranty. It is a complete ripoff. I purchased the warranty with a chair that I bought. About a year and a half after buying the chair I noticed the arm had a small tear in the fabric. This is something that is supposed to be covered but they said that because it was a snag that they would not cover it. I realize now that I completely wasted my money on this warranty because after searching online, I am not the only one this has happened too. La-Z-Boy should be ashamed of themselves for even associating themselves with such a rotten company!

Dealing with the sales rep at La-Z Boy was really good. The one who helped us there was relatively new but she was excellent. As we were walking around, I inquired about what we were looking for and the color. Soon, it progressed from there, and got a bit more detailed, they grabbed a swatch and did some work on the computer and eventually got us what we needed. It was pretty quick. The rep gave us a follow-up card and I actually spoke to her on the phone to schedule the delivery. She was very easy to talk to, very personable and very easy to work with. So, I appreciated that. Kudos to her. The delivery was perfect. They brought the furniture in, unpacked them, sat on them with me, took a picture and left. The quality of the sofa and recliner is excellent. It's on par with its cost. We got our furniture custom-made. La-Z Boy was customer-driven and efficient.

We replaced the furniture in one of the rooms of this house. It was from another house we had out in Arizona and it wasn't the right style for this house. We ruthlessly gutted the room and started over. We purchased a sofa, chairs, tables, pillows, and accessories from La-Z-Boy, and their sales reps were pretty good. We went in and looked at furniture that we thought we liked and could work in our home. Then, we made an appointment to have a designer come out to the house to give us a hand in our selections. After that, we had to make a change because we thought we were able to put the sectional type sofa in there, but there wasn't any space for that since the room was too small. Then we got the furniture ordered and delivered. Their delivery team were awesome. They were concerned about me and for the furniture to get in safely. They also made sure they didn't do any damage to the house and were very courteous.

Years and years ago I went to a La-Z-Boy store with my mom where she bought a small sofa at that time and I was so impressed. And then when we moved we did not bring much furniture with us and that was the first store that we saw. I said, "We got to go to La-Z-Boy." We couldn't be happier and I probably might return later on. Dealing with the reps of La-Z-Boy was so good right from the beginning. The first lady that we spoke to was very helpful. Soon after we met Lane who is like the designer there. Everyone that were there was so helpful.

Bought a reclining arm chair 2 years ago. Was convinced to get 7 yr warranty. Covers bodily fluids, tears and rips. Well, a hole has developed in the arm where an elbow would be when in reclining position. Claim is denied as it's deemed to be wear and tear. Separation of the fabric is not considered a tear or rip. Two years old and it looks 10 yr old with a hole in the arm. Very dissatisfied with La-Z-Boy "extended" warranty.

We moved and we needed additional pieces for a larger family room. We have an existing La-Z-Boy sectional that we purchased three years ago and we have been excited about the Spectator couch and we wanted to add it. We interacted with a lady in the Whitehall store by the name of Tanya and also Heather who was our prior salesperson from three years ago. They were phenomenal in getting us what we needed and in knowing what we wanted.

I knew that the La-Z-Boy stuff is good quality. I talked with Debbie, their the salesperson, and she was great. She was extremely knowledgeable and took her time working with me. She ran several different scenarios as far as price points and told me that I can take my time. She made us feel like we could price it out 12 ways if I wanted to and I appreciated that. I purchased a sofa and a loveseat for our new floor and she explained all the ins and outs of the pet protection since I got that and a warranty too. It was a great experience.

I needed a new recliner because my other recliner was uncomfortable and I threw it out. I needed something smaller for me. My best friend raved about La-Z-Boy but my cousin had nothing good to say about them. But I took my friend’s advice more seriously than my cousin. The sales rep was really good. Every time I change my mind he was very, very gracious. We took a long time and he knew that we did not intend to buy that day, but still he was very gracious. The delivery team was very nice and they told me that I had to lean back when I close the recliner. But it would make such a loud clank and they told me how to loosen it up. I'm 80 years old and I don't know how to do that myself. They said it would loosen up but I feel like it’s going to break.

We purchased a La-Z-Boy leather sectional 2 1/2 years ago. We had always heard of the great quality products you sold and how they held up over many years. My parents purchased La-Z-Boy recliners when I was younger and always enjoyed the quality and comfort. Based on recommendations, we made our purchase, spending almost $3,000. Now, after 2 1/2 years, several parts of our sectional are peeling and look terrible! And the middle of the couch sags. This is all with every day, normal use. We contacted the company to see if they would make this right and the only solution we received was to purchase replacement cushions at a reduced price.

I needed a larger chair to sit in with my grandson and my dog as they all tried to crowd on a small chair with me. The La-Z-Boy sales rep was very helpful. He called to let me know that the delivery was coming in and the delivery people were very pleasant when they came. The furniture was fairly priced and the quality's good so far. I have the reclining chair for about two months now and I'm enjoying it. Also, I was very happy with the service and the helpfulness of La-Z-Boy's personnel.

I have had La-Z-Boy in my home for 25 years. Recently I purchased a sofa to update my furniture. And, their sales representatives were all good. They were professional, courteous, and helpful. However, I was disappointed with how they advertised their sales. It is deceptive marketing. I don’t like the idea of being told that their sale ends Monday, or you got to buy by Friday because the sale ends and they don’t know what the next sale is going to be. La-Z-Boy builds quality products. They just have to be honest with their pricing. If they can spell 30%, then they have to market it for 30%. People will gravitate towards quality if they want quality. Other than that, I had a very courteous experience.

We wanted to get the La-Z-Boy power furniture. We went to a store we’ve been to before and everybody there was very nice. They showed us everything they had. We picked out what we liked and bought it. Then, they delivered the furniture in a couple days which was nice. There were two gentlemen who came in and set up everything. They plugged in all the wires and showed me how it works. They were in and out and did a good job. I had a recliner for many years so this is my third one. The quality's fair with the pricing that they had. I would recommend La-Z-Boy to anyone.

Purchased a couch a love seat and 2 recliners. Dye is coming out of only one recliner. Opened service claim through 7 year protection plan...denied. La-Z-Boy service department offers to "touch up". Called Lazyboy customer care...left on hold.

The rockers in my travel trailer was horrible and I wanted something more comfortable that reclined. So I purchased two recliners from La-Z-Boy and it was a very pleasant experience. They had what I wanted and answered all my questions. Everything was great and I'm just waiting on them to deliver in the next couple of weeks.

The other furniture that we have were getting worn down and we ended up with La-Z-Boy. We looked around and La-Z-Boy had the recliner we needed. The sales rep we had was a manager. He was very helpful in getting us figures for the pieces and took us around the whole store looking at tables and other couches. They were really very helpful. The delivery team was great. They were in and out of here and made sure everything was working and then they left. They were also earlier than the time scheduled. We liked the furniture that we got from La-Z-Boy and it was a lot better than what we saw in other places. The cost was a little more than the rest but with the quality of the pieces, it’s right on. If we ever purchase again, it’s going to be La-Z-Boy.

We bought our first La-Z-Boy 25 years ago. Recently the old stuff was worn out and it was time to purchase new furniture. Once we were in the store, they sent out a person to help us and it was a very pleasant experience. The delivery team was also excellent. They came in, did their job and then left. We purchased a recliner, chair and a half, sofa, ottoman and pillows. So far, we're really enjoying it. It was higher end but that’s what we expected. I know it will last a long time, so it’s worth the price.

These cushions have been a nightmare since day 1. I took them back to the store to show them what was going on with them and the manager told me I wasn't flipping them often enough. What??? Every time company leaves, they have to be flipped or they roll. They are a mess. Sorry sight for a 1600.00 sofa, My whole house is La-Z-Boy, but for the future??? I am fed up with these cushions!!!!

My recliner was quite expensive. I bought it for the comfort and appearance, which I am very satisfied with. This noise every time I close the recliner is so annoying. I have had a serviceman check it out and he says nothing can be done. Unfortunately, I will never purchase La-Z-Boy again.

We have had La-Z-Boy furniture in our home for over 10 years and I loved them. It was in our family room and it lasted a very long time. But ‘cause they were ugly and well worn, we purchased a new one. The new one went out to the living room so it won't get as much usage but it's updated from what we had which is what I wanted. In terms of the cost in relation to the quality, it was good for everything I got. During the purchase, their sales reps were very helpful. We walked around and discussed things at length. Then one of them came out to the house to see what dimensions we were working with and I showed her the pieces that I liked including the colors that I would like to work with. Our experience was great and everything came together.

Ordered Makenna sofa. No nailheads on item. Very upset. Saleswoman tried to tell me it was an option. She lied! Never told me that. I even mentioned how I liked them. The sofa in the store had them. Every picture I have ever seen had them. Never saw this style without them. I repeat, she never ever said it was an option. If she had I would have ordered it with them. I thought it was standard. Very very disappointed. Also tried to fill out a form on your website and after spending 45 minutes it did not go through!!

Horrible product and the lack of response has been even more disappointing. I am seeking two recliners right now and super sad that I have removed your company from the list of potential companies. Worst products ever!

I worked with just one person from La-Z-Boy and she was very friendly and helpful. I was able to bring the furniture home myself, and the young girl that made the sale helped me load it in the car. I was surprised that not one of the men offered to do that, but I presumed they must have that agreement there at the store that whoever sells does it. So far I’m happy and I’ll be able to tell more a year or two from now, but La-Z-Boy has a good reputation and that’s why I shopped there. It was a convenient, helpful and satisfactory experience.

I’ve had La-Z-Boy for about 40 years and I love them. My last La-Z-Boy was 23 years old and it was pretty worn out, so about two weeks ago, I purchased a recliner. Their sales agent was very nice and knowledgeable. He showed us what was on clearance which was what I wanted as I didn’t want to spend a lot of money. It was a $1,100 chair on clearance for $300. I sat on it for a while and liked it, so I bought it. I got a good deal and I’m very happy with it. We bought other furniture and they’re crap. They don’t hold up. I’ve got another La-Z-Boy that’s from the early 80's that my son is using. La-Z-Boy springs, mechanisms and the woodwork are all warrantied. If I have to pay for anything, it’s the cost of the padding. La-Z-Boy furniture also holds their value. We’ve looked online and people want about $300 for used ones. I recommend them to anybody and I won’t buy another chair other than a La-Z-Boy.

We bought a La-Z-Boy Soft in Mar 17, for Grand in Winchester VA, the soft was replaced once because the seat were out of line, the right and center seats were replaced because the seams were coming apart. The left seat was replace because it was a different color, then the center seat seam is coming apart and the left power lift system does not work. The store Grand has submitted another work order. I called the Service department at La-Z-Boy and it was a waste of time, they will open a file, but the store is responsible for repairs. Whatever happened to Services?

I will never again buy La-Z-Boy. I thought it was a great product after all these years. So, we splurged and went well over budget to buy these two sofas. Such a huge disappointment. After countless complaints and service coming out to our home we are still extremely dissatisfied. Lots of creaking, couch is crooked, arms have indentions that were supposed to popped out, said it was from packaging. Well that never happened. Horrible furniture! I will share this and make it viral. La-Z-Boy now wants to charge me to come look at this junk. Ha! Never again will I give them a single penny. Our hard working money went to this garbage furniture. We are saving again to buy a completely different brand. We could have bought junk for half the price and probably been just as satisfied.

I am a disabled person who paid over $3,000 for a La-Z-Boy power lift chair in November of 2015. So far it has been literally completely "replaced"! First the bottom went out and was replaced less than a year after purchase. When here the repair person found the back to also be faulty! He ordered the part and I was instructed to "just let my husband replace it". Also I am on my THIRD controller! The first one completely died. The second one the coating on the cord split to expose the wires. The third one was just replaced a few weeks ago and already shows signs of failure! NOT to mention I was told to just let my husband replace it when it arrives.

Although the sales rep of La-Z-Boy was nice he was the only one that approached us when I had been in the store for more than 15 minutes and they were not busy. My husband had to go all over the store looking for someone to show us the furniture that we wanted until he came to us and said, "Oh don't worry, I'll take care of you." Just because everything is expensive some people think that you're just browsing and not going to buy anything.

The La-Z-Boy sales rep was very helpful. The delivery went very well and the delivery people pretty much took care of everything. They had everything in hand and under control. I like the furniture very much. I like the quality, the firmness and softness. It's firm and it gives where I needed to give. There are companies that sell things cheaper but I still went with the answer of American made for the quality. I was surprised that everything went smooth and I've recommended La-Z-Boy to other people.

We needed to update our furniture. I had looked at the La-Z-Boy store once when we needed to get a recliner a year ago. My couch was very old so we went out looking and liked what we saw. Everybody at La-Z-Boy was so easy to work with, no matter who I talk to. We had ordered a new recliner first and then I needed a couch just for me so about a week later I went back and picked out one. When they called me to say they were going to deliver the recliner, I asked if they could do so for the couch. They made everything happen and both things came at the same time. With the delivery people, everything went so smooth and they let me know every step. They were exactly on time and did what they were supposed to. They also were very polite and very careful. They put everything together, too. There was a sale, but even if for the full price the products are very good. I'd definitely recommend La-Z-Boy.

I purchased a sofa from La-Z-Boy for my dad years ago. Recently, we moved and we wanted furniture that was durable. I talked to a couple of La-Z-Boy salespersons and everybody was well versed and very knowledgeable of the product. They were very helpful and very attentive. I was given updates any time I called and asked a question about the status of the product. I got an opportunity to take the swatches home and compare, so everything was good. The delivery people came in and put little shoes in over their shoes. They put everything together and made sure things worked before they left, so that was perfect. The price was fair for the product we received. I as well as everybody who comes by love the sofa. La-Z-Boy was definitely a good experience and totally different from the other places we looked for sofas prior to purchasing the one we have.

La-Z-Boy has had a reputation for years. My mother has been purchasing La-Z-Boy as far as 40 years ago. And I recently bought a chair, loveseat, sofa, and recliner. They're consistent with the quality and reputation we’ve known for 40 years. We’re very happy with our new La-Z-Boy furniture. The prices are reasonable, the delivery was reliable, and their staff was courteous and helpful. I would tell my friends to give La-Z-Boy a try.

I purchased two custom covered Riley chairs approx 4 Years ago. There is only my husband and I so by no means that the furniture has been abused or hardly sat on. Both chairs the arms fabric are coming apart, it seems that they are only stapled on. Absolute piece of junk and so shabbily made. Such a disappointment for expensive pieces of furniture. I will never look at purchasing another La-Z-Boy product. What I thought would have been our last chair purchase will obviously not to be, the chairs won’t even make it to the basement. They will be to the curb. Such a shame.

Let me start off I have a 25 year old La-Z-Boy. Not a single issue. Two fabric recliner purchases in last 8 years both have issues. Recliner 1 frame became loose and wobbly. Under warranty cost me 99.00 USD for them to come out to my place to confirm what I had told them. And an additional shipping both ways to get it fixed. Most recent purchase 4 year old recliner, fabric failure in several areas. Inside arm front, leg rest, seat cushion all within the last 2 months. I have fabric protection but I refuse to pay another hundred for a tech to come out and confirm condition. I am so very disappointed in La-Z-Boy products. A simple slip cover costs 119.00. Who knows what reupholstering will hit me with. My best bet might be to purchase another brand rather than repair. This is my last La-Z-Boy ever.

I purchased a La-Z-Boy recliner today to match the sofa and loveseat I recently bought from them, too. The two gals who waited on me were absolutely fabulous. They came out to the house and gave me excellent advice. They are going to San Diego State and getting their degree in interior decorating and they knew their stuff. They didn't push, they just directed. It was not like the traditional walk-in, trying to sell you something you don't want. Having those young people that are interior decorating is a major asset because they put colors together. I have a nautical theme in a formal living room, and they really put that together with me and gave me some great ideas. La-Z-Boy wants to make sure the customers are happy because if they are not, that's the worst advertisement they can get.

La-Z-Boy is fabulous. We went to several stores and the quality of the furniture, the look of it and their service was beautiful. And we were able to get the former model and got $500 off the couch. We came in and the sales rep greeted us and asked us what we're looking for, what colors and what kind of fabric and I thought he went to La-Z-Boy University because he knew everything. He really gave a lot of answers to what we were asking. Also they weren’t pushy and that was nice.

I was impressed with the level of knowledge of La-Z Boy's representatives. They were very helpful and very courteous. The young lady that came to the house came up with proposals later on and I was impressed. She had great ideas. We went with most of her suggestions. It went very well. Moreover, in addition to the normal sales, we also got some other discounts. We feel we got pretty good value.

I've purchased from La-Z-Boy 40 years ago. We moved and downsized, so we had to get new furniture for a smaller place. Their store's conveniently located and has many options in size but not in style. I bought from them a recliner and a sectional and I really liked their sales reps. The first woman we spoke with was really good and knowledgeable. And then we dealt with another woman, Loren, who helped us pick the material, came to the apartment and mapped it out on her computer. The delivery was perfect too. However, the upholstering of the furniture is not up to par. The throw pillows have a ribbon around the edges and are a lot bigger than they should be. They're too thick and not good with the furniture. And as a furniture lover, the cost is excessive. But the fabric choice is good and overall, it's been a very positive experience. We could use a little more help because we need bookshelves so I'm going to get in touch with Loren again.

I've had La-Z-Boy furniture for 12 years. Recently there was a move involved and I needed something different, and I purchased a sectional sofa and a table from them. The manager of the store was informative and helped me out with a lot of things. But the first sales rep didn’t have the information I needed to know about the coffee table. She wasn’t very well-informed about what it was made of.

We purchased a sofa and 2 recliner chairs for our condo in which we live only 6 months per year. Delivery was 4/16. One chair was chipped on arrival and we received no response to our many calls and emails. Now we see that the fabric on the sofa is wearing and pilling causing it to look like a worn out old couch, after very little actual use. “This is the last sofa you’ll ever buy,” said the salesperson. We are so very disappointed by the quality of the product and the poor service!

I just experienced the other end of LazBoy -- the repair end and feel compelled to let others know before they make a purchase. I purchased a recliner less than a year ago and this morning heard a disturbing noise when I reclined it. After turning it on its side, we found that the wooden platform had been working its way loose for some time. We have retrieved three screws, but are having difficulty putting them back in place -- therefore the request for service. I was given the earliest date of 1/9/2018 which is nine days. If I had known that service was this poor, I would have purchased my recliner elsewhere. Anyone considering buying a La-Z-Boy, needs to be aware of their service record.

My new home has some new spaces that I needed to furnish. I bought a couch from La-Z-Boy, and I worked with Steve. He was very attentive and returned calls promptly with information. He was even willing to take pictures of some fabrics and send them to me because I had to do business over the phone mostly. He did a great job. Also, the furniture has a great quality and warranty.

We recently purchased two recliners, one with the pillow, one that had the extra supported cushioning, and another one that was done normally. We had a La-Z-Boy recliner that we gave away, and another one we have in our bedroom right now. We have a condo in Florida and there’s another one down there, too. The seats started to get some holes in them on the two that we have here in our family room. They wore quite well, though, and were so easy to wipe off. We have grand kids and dogs, and any of the slobber or spills came off. They also remained soft, comfortable, and everything there is in shape and soft. The first time we went to a La-Z-Boy store, we had a silly, young girl that was very patient yet very anxious to help. But all of the personnel are nice. We’d recommend La-Z-Boy.

We've used La-Z-Boy before and then I purchased from them again. The people were wonderful. They're very young but they provided old-fashioned service. I was very impressed with the nice young ladies that were in the La-Z-Boy Palm Beach Gardens. I just moved into a small apartment and I was afraid that I would do overkill and one of their decorator helped me to be sure if the furniture would be too humongous with what I'm choosing. So it worked out really good. I'm very pleased. The furniture really looked nice and I love it. I recommend La-Z-Boy. I had a couple of people here on my complex who asked where I got my recliner and I said, "La-Z-Boy." The whole thing was just a nice experience.

Our experience with La-Z-Boy so far is good. We liked the product and its quality, and we've had good luck with them in the past - they always got good service on them. I recently bought two power recliner from them because the other ones are already getting worn out. The sales rep was very helpful and patient with us. Delivery was also fine. We'd recommend them.

Our daughter and her husband have bought La-Z-Boy products for quite some time. They're very sold on them and they talked us into it. Our old furniture was worn out so we bought two power lift recliners. La-Z-Boy's sales representative worked very hard and spent a lot of time to help us. The delivery was okay but we're unhappy that we paid $100 to get one of the recliners sprayed to resist stains. They told us that there would be some indication on the tag on the chair which one it was because the chairs were identical but there was none and the people who delivered them didn't know anything about it.

We've had La-Z-Boy furniture for a while and it was time to get a new one. I recently purchased a recliner from them and Steve, one of the sales reps I dealt with, was very good. The recliner is of good quality, but it hasn't been delivered yet and I expect it to arrive in a week. I had a great experience and I’ll tell a friend to try La-Z-Boy out.

I have had La-Z-Boy before, so I went with them again. I don't have a taste for that kind of decorating and design and all that, so the woman that we worked with was fabulous. I had a great experience with the salespeople at that store. The delivery called today as there was a mix-up. My address was entered, transposed and corrected back, so we are all set. The furniture is coming tomorrow. I'd recommend them!

We purchased a recliner in September of 2016 for my wife to be comfortable after being diagnosed with stage 4 cancer. We felt La-Z-Boy would be a good choice and worth the investment. BAD CHOICE. The stitching started to fail right away. We called for warranty. The entire bottom section was replaced after a few weeks. Move ahead 10 months and the exact same area is AGAIN falling apart. We called customer service and were told we could not be helped because the warranty started when the recliner was delivered. I asked for a warranty manager to call back and tell me why the overpriced La-Z-Boy garbage won't last long enough to complete a 12 month warranty. Of course NO call back. We paid a much higher price for La-Z-Boy thinking we were buying a quality product. WE WILL NEVER BUY ANY OF THEIR GARBAGE AGAIN.

I had a chair that was broken down and it needed to be replaced. I went to La-Z-Boy and asked them to help me find a chair. They were very friendly, helpful and nice. The delivery guys delivered the chair and left, and they were also pleasant. It might have been a little bit too expensive for the quality, but it’s fine. It also had an odor to it, but that’s mostly gone now. Everything was great and it was a good experience.

From sales to delivery everything was perfect with La-Z-Boy. And even now that we're trying to figure buying something more they respond and they call. We had a very good experience. I'm in sales for a living as well so I appreciate the follow-up and the phone calls. Amy, who was the designer was also fantastic. She's one of the main reasons that we purchased. She came into my house and she helped me with a lot of what was current like certain things I may not have picked to match. My house is an open floor plan and I didn't want the same rug on my living room, dining room and sitting area but they had to coordinate as well. So she looked at everything with me and helped me make some of those decisions and that was a very big help. She was a sweetheart.

La-Z-Boy's sales rep was very friendly and helpful. We kind of put a hold on our purchase for about a month and a half because we weren’t going to be here. And when we got back and called them we got it delivered in a day or two. The cost was good because it was on sale. And I got a little better than what I paid for. The only problem is we’ve got hard floors and the furniture slides around. We’ve tried to find a solution for that. We’ve added some stuff on the bottom but it still kind of slides around. But we've been using La-Z-Boy for 40 years because I like the way they hold up and how they sit. They're very comfortable. They seem to last quite a long time. I usually pass on my old ones to my son and we’re still using them. We have had other recliners and there’s just no comparison. So buy a La-Z-Boy and do not even try the other ones.

I'm 54 and getting old so I decided to get a recliner. I started shopping around and ended up going to La-Z-Boy in Harrisburg where I found the chair I liked. It has been three weeks since I've had it. The store in Harrisburg had a lot of products. I went to Wolf Furniture which they may only have three La-Z-Boys and the service wasn't very good either. But when I got to La-Z-Boy, they helped me right away and got me looking at different chairs. It was a good experience. I may have spent $1,400 but it was worthwhile. I worked with Steve, the manager, and he was good. He explained different things on the leather, in which the recliner was made of, and how La-Z-Boy had a patent on a four-sided box at the bottom of it. He said that no other recliner has four sides. Also, I'm 6'3" and he said that I needed a chair that is going to have a high back so that when I sit on it, it fits me. I thought all chairs were the same but this La-Z-Boy recliner fits me well.

I was looking for new living room furniture, and I couldn’t find what I wanted in some of the other furniture stores. I realized that the La-Z-Boy store that used to be closer to me has been gone for a while. I bought a recliner from them way back 13 years ago, which was my first purchase. So when someone told me there was one in another town, I took a ride over there to see if I could find anything I liked. Their sales rep, Nancy, was terrific. She was very helpful. I went there with my sister in law, both of us looking for furniture, and Nancy was able to nicely help both of us, show us all about the choices with materials, what we could do, and she introduced us to the designer.

We got our new La-Z-Boy furniture about three weeks ago and my husband and I are pleased with it. We'd gotten a lot of compliments on it as far as the look and the feel of it. We purchased a sofa, two chairs, an Ottoman and pillow. We were moving into a home and were getting rid of old furniture so we bought new ones. Diana, the sales rep, was really good. When I walked in and we started doing the fabric color, I was a little overwhelmed. But she made it easy. She asked me what colors I wanted and I told her. Then, she started pulling fabrics and the ones that she pulled were the ones that we went with. We didn't even look at any other colors. It was like she knew what I wanted and she put them right there on the table. And the delivery team was good too. They carefully brought it in and placed the furniture where we asked them to. They also cleaned up all the packing that came in.

I love the sofa sleeper that I bought from La-Z-Boy about 18 months ago. I had spine surgery and I slept on it while I was recovering for about a week. It’s a comfy couch that you would want to curl up on. I also got a mattress for it that blows up and it's really soft. So I purchased another one for a condo and it’s a little stiffer than the one I originally bought. So I have somebody coming next week to check on it because the fabric is really stiff and doesn’t even feel comfortable to sit on. But I love what I recently bought better than the sofa sleeper because of the style. I got chairs and an ottoman from them, too.

We already got love seats with consoles in them like in a theater, so we got this La-Z-Boy recliner to match the two. Both their representatives, Chris and the young lady, were very good. Also, I requested a half hour call before the delivery because I had to leave work to meet the delivery crew and they did. I barely beat them there. They got the furniture out, got it unwrapped and set up and they explained how to operate it and away they went. So far, the quality of the furniture seems good. The cost seems high, though, so we hope that we are paying for quality. We enjoyed La-Z-Boy enough that we came back to get the recliner. The folks there were helpful and the process was easy.

I’m a former Soldier who served 24 years on Active Duty with 8 Deployments all over the world. In 2012 My wife and I moved to Huntsville and Built our life long dream home. We saved and saved for new furniture which was the first time since about 2004 that we had new furniture. Around 2016 we decided to go with what we thought was top of the line. Leather Sofa $3200, Leather Love Seat $2200, Leather Recliner $2100, Leather Seat back Chair $1500. TOTAL: $9000 in Brand New Top Of the Line Leather.

I was at La-Z-Boy buying furniture for my mother who needed a lift chair, and while I was there, I saw something else. Everything was on sale, and I was lucky I got there when they were just opening. The sales rep was very good. He held the door open and he was charming. He was also honest and accommodating. However, when I called and had the furniture delivered, it was a little late. I was told that I would get it in seven days and I didn't. Nobody was calling to tell me that, and then when I called, I was told, "We could schedule your delivery right now." I wondered how long this furniture was ready and nobody had called. It wasn’t a problem for me, but it could be a problem at another time or for someone else.

The quality of the furniture is great. The color is what I expected and so is the area rug. I asked for extra gel in the cushions, they did that. I had to go back and forth to the store a couple times though, to get samples. Even if I had requested samples, but they never came. I had to keep borrowing the store's because I had someone else help me decide what I wanted to do with window treatments, and they were okay with that. I paid off in cash when I made my final payment. I had to change my appointments a couple times then the rep finally said, "I can come to the house,” and she did. Delivery service called to set up the time. They got here early and were very courteous about bringing the items in and setting it up the way I had designed it with the young lady in the store.

We built a cabin and I walked into the La-Z-Boy store knowing the item that I wanted because I had viewed it somewhere else. I went about my item, saw it on the floor and said that I wanted it. The rep even set up the delivery for me. The delivery didn't take very long. The guys were there when they said they were going to be there and they helped with getting it into an enclosed trailer for me. They were nice to do that because they certainly did the helping. The quality of the furniture is great. It's definitely what we needed there in the cabin. La-Z-Boy has great quality for the price. I would purchase from there again.

After sending them more pictures, they just agreed to credit me the amount I paid for the furniture so that I can replace it.

We have a La-Z-Boy recliner for 10 years at home. We're remodeling so we decided to get a sectional sofa, chairs, tables and accessory pillows from La-Z-Boy. Their sales rep was professional. She was extremely knowledgeable and has great insight. She was able to take what I wanted and find pieces that would work for an area. She went beyond and helped us picked out paints and helped us with some woodworking ideas as well as a mantle. My delivery experience was wonderful. The quality of the furniture was excellent. So far, we've only had it for four weeks but it was nice that the consultant was here with the delivery. But there was a problem with two of the lamp shades and the consultant noticed it even though we didn't and she proactively said, "These are not up to the standard of La-Z-Boy." and she less them but put in a purchase order for two brand new ones and it's going to be brought to the house as soon as they come in.

I got a table from La-Z-Boy on Black Friday and it was the first I've purchased for myself. The sales rep I dealt with was fine then I picked up the furniture from them. The furniture is of good quality and its cost was fair. I'm satisfied with my experience with them.

I ordered a custom built recliner 10-30-17, was told it would take 4-6 weeks, they delivered the recliner WITHOUT the swivel base I paid for. I've had to call 4 times and finally I am now being told I have to wait an additional 2 weeks for the swivel base to be in stock. This is not the way to treat someone who spent over $2000.00 on a chair.

This could have been a 5-star experience but no matter how good the furniture is, things happen. We ordered a whole family room set of furniture, sofa, loveseat and 2 electric recliners. We placed the order of Nov 4th and waited since we did pick custom fabrics. Delivery came on Dec 15 and everything was beautiful but as the delivery man was putting one of the recliners together, we heard a loud snap and the footrest was broken, small plastic parts left in our carpeting. We refused the chair and expected an immediate response as promised. After 4 days I went to the store and checked status and no repair noted. About 3 days later Fritz called and said "good news/bad news" the chair is repaired but it can't be delivered for another week which puts it after Christmas.

This store would have gotten zero stars but I had to insert one star to write this review. I ordered two recliners and a table that was sale priced. The table was supposed to be delivered to the Lawrenceville store from another store and the chairs would be ordered and ready in 5-6 weeks. They were supposed to call me when the table was ready for pick-up. This has to be the worst customer service/managerial response that I have ever received.

We had Nigel the designer come out to our house because we weren't sure if we could fit what we wanted. I trust my measuring skills, but when I start trying to put them into the configuration of a sectional sofa, then I don’t trust it anymore. That was one of the reasons why we ended up going with La-Z-Boy because they offer that free service, whereas one of their competitors that we bought a lot of furniture from doesn’t offer that service. We ordered the sofa six weeks ago and I got a little worried that we weren't going to get the sofa in six weeks, but we did. The delivery itself was fine, but we're missing one of the items that we purchased and it's not going to be here until maybe two weeks into the New Year, which we weren't very happy with. But at least we have the sofa. It's quality furniture and an easy purchase.

I bought a townhouse and needed a bunch of stuff. I'm very pleased with La-Z-Boy. The sales representatives were very helpful. One drawback would've been the delivery of the furniture. I bought a throw rug, and it had a lot of dust so I had to return it. But everything else was fantastic.

We purchased a large rocker recliner 3 years ago at a cost of $1000 not including the warranty. Something broke about 3 weeks ago (throwing my husband sideways onto the floor). We called the store since we had a warranty, for repair. First we had to call Guardsman, who sent a form that we had to fill out stating the issue. This had to be mailed back to Guardsman and they were to contact us. 2 weeks later no call just an email to say they received the form. We called them and Guardsman stated a repair company would call us. About 3 days later, repair company makes appt 10 days later. They called yesterday to say they will be assessing the damage only to report back to Guardsman that will decide how to proceed and order parts. So far it has been a month of a broken recliner sitting in my living room. I don't know how long it will go from here. I expected better from a quality company.

Our experience with La-Z-Boy has been very positive. I ended up working with Becca, and all three times that I was in the store, it was great with her. She knew what she was doing and she really helped us a lot. When I went to the store the first time and talked with her, I told her what my needs were. I didn’t have a really large living space. She immediately told me about a new line of furniture that had a smaller profile and that was coming up on La-Z-Boy. She kept me posted as to when they were going to get some pieces in the store. She followed through as she said she would. I really appreciated that because that doesn’t always happen. She seemed to be on top of things. The follow-up and customer service helped me make my purchase through La-Z-Boy because she was good about doing what she said she was going to do.

I bought a La-Z-Boy leather recliner sofa and a love seat at the end of 2012 with an extended warranty which is good till the end of 2017 from JC Perreault-Kirkland. In April 2017, we noticed scratches on the headrests of two seats. I called customer service and after a month and a half of negotiation, I was told that it is due to oil from the hair (body oil), that it is natural and happens sometimes with some leathers, and it wasn't covered by the warranty. All the store could offer is to take back the defected couch and I will have to choose something instead and I will get about $400 credit on the new one (depreciation calculated on the usage) or $300 store credit.

The reps let us walk around the store and didn't bother us right away, which was nice. Because sometimes when you go furniture shopping, people follow you around the store which is annoying. The sales guy that we dealt with was really helpful and knowledgeable. He seemed to know a lot about what was going on, but his personality was a little bit abrasive. His personality could turn some people off because he was a little bit over the top. But overall, the whole process was very easy and they explained it very well to us. Their products are definitely more expensive but you're paying for the quality that you're going to receive. We have recommended La-Z-Boy to my parents and they went there a week later and bought furniture for their house.

We have purchased La-Z-Boy recliners over the years, some at a La-Z-Boy Gallery, some at other retail stores. We purchased a La-Z-Boy recliner for my husband in October 2017, he went to the gallery, sat in the recliner, reclined in it and we ordered one. We picked it up after almost 2 months, got it home, put it together, and it is the most uncomfortable chair ever! It is a high leg, stationary chair. You cannot sit upright in it without a pillow at your shoulders because of the way the lower back cushion pushes your abdomen out. The headrest cushion is a good 6 to 8 inches further back. I can see where a rocker/recliner may do this, however, a stationary recliner should allow you to sit or recline.

We bought a La-Z-Boy, recliner for $2369. We were really excited. Got our recliner and found, it leans forward, so much that the leg rest constantly gets stuck on the floor when trying to recline. Called out rep to look at. He wouldn't listen, treated my chair rough, saying "you have to throw yourself back", not to have it drag on floor. I said no one's arms are long enough to do what you say. The rep totally dismissed me, said on way out rudely "Try to have a nice day." I'm not the problem. The chair is.

I had a very nice experience buying from La-Z-Boy. The girl who waited on me was wonderful. I always remember La-Z-Boy being a different company and they must’ve stepped up their game because it was very nice. Their stuff is very nice. It’s not what they call, “Throw away stuff.” It’s good quality. But because I can’t make these decisions by myself, I started out with Bassett since they had interior designers which I need desperately. The girl on Bassett was very nice and she worked up something for me. But I had to compare it to something. I got her plan and they are very expensive. I was going to order two chairs, a sofa, and a rug, but they were twice as much as what I paid for at La-Z-Boy.

At Art Van, they had the La-Z-Boy there and then my brother said “Why don’t you go to a La-Z-Boy store. I know this woman over there. She’s great.” And when I went to the one in Oak Park, she beat the price of Art Van. She was also wonderful, very concerned and wasn't ignorant. If I ever had to buy a furniture again, it definitely would be La-Z-Boy for sure. The quality is great. Because I bought furniture from all different places and I’ve never bought from La-Z-Boy, my brother always kept telling me and my mother that my whole family buys from La-Z-Boy. I’m so happy that I did. I’m very happy with my sectional sofa. Everything is great.

I bought a new house and needed some new furniture. I purchased a sofa and a recliner from La-Z-Boy and the sales reps were very helpful. They gave me plenty of options to choose from without overwhelming me. I was told that what I’ve selected would be a custom order and it would take longer. The timeframe that was given was appropriate as well as accurate. They gave a call 10 minutes before the delivery. I love the quality of the furniture. It's also comfortable and it seems durable. I like it a lot. I probably spent $50 to $100 more than I had anticipated, but to me it was worth it. It was a positive experience.

Don't waste your money on La-Z-Boy products. I bought the extended warranty and after 2 years the leather has worn off one of the arms of my leather love seat. The response from La-Z-Boy, "Sorry we do not cover wear and tear"??? Great response from a company this large. I had 10 years of wear on a much cheaper leather couch by another manufacturer. I guess La-Z-Boy doesn't give a damn after you spend $ 2500.00 with them.

We bought a home in Gualala, California and selected La-Z-Boy to furnish our home. We entered the store in Santa Rosa, California in July 2017. After returning two leather recliners that were defective, we chose a recliner couch. We were told there would be a lengthy delay in receiving the couch. We have a home in Maine we returned to. While in Maine we received word the couch would be delivered. My wife secured a plane ticket and returned to California. The couch was delivered. It was defective. One side wouldn’t recline. It was loaded on the truck and returned. My wife returned to Maine. I called La-Z-Boy in Santa Rosa and spoke to William, the store manager to inquire as to why we received a defective couch? Is there no quality control? Didn’t anyone simply try both sides before releasing it?