La-Z-Boy Furniture Galleries Reviews

Purchased a recliner 11/2016. My 3rd one btw. Used occasionally as we travel a lot and gone all winter. Leather is delaminating on rear head rest and arm rest. Purchased Leather Protection package (dumb me) to cover this exact problem per salesman. Delaminating started within 6 months on the lower part. They replaced backrest and I was advised they had some quality problems with this product. Local dealer called who advised me nothing can be done as out of warranty. Needless to say my wallet will not enter another La-Z-Boy store. Loved my 2 other chairs and absolutely no problem. Pics available.

Have used the new couches for tv viewing for a month now. All four cushions on the two apartment-sized sofas are equally uncomfortable. The upgraded memory cushion is not comfortable for long periods of time. Shifting positions all the time and still the cushions create pressure.

The renew fabric on my recliner began peeling after two years. The chair looks horrible. I have seen other people are having the same problem. Unfortunately La-Z-Boy does not consider this a defect in their manufacturing process. May just have to recover the chair myself.

Purchased a recliner with a renew fabric by La-Z-Boy. Fabric started to peel within two years. Visited the local showroom and they advised the fabric is not covered and they could do nothing. Fabric continued to get worse and took additional pictures to show the manager how bad the recliner looked at just three years. They wouldn’t back their product. La-Z-Boy has discontinued the fabric. (I wonder why.) The manager gave me a number and told me to call La-Z-Boy. I have worked at furniture stores myself, and we always contacted the Manufacturer on behalf of a consumer on a product we sold. Terrible customer service and a flawed product. I will never buy from La-Z-Boy again.

So you want quality chair build with great reliability???? Well, La-Z-Boy is now taking the nose dive into mediocrity and downright bad service. These great chairs are now controlled by a flimsy plastic tip. So of COURSE they are going to break. No big deal right? La-Z-Boy is on top of it. What can go wrong??? Apparently everything. This company refuses to have any plastic handles in stock. What does this mean??? A shipment from China!!! You heard that right; a shipment from China. BUT!!!! First they have to actually get your information right and that can take up to 4 months at this point. SO these well trained people put my 2012 purchase on the claim for a plastic tip and not my 2016. (Yes they don't care if you are a returning customer) the 2012 purchase had a mechanical arm to control the chair there is no plastic clip involved in the chair.... What does this mean??

I am writing her because I am extremely unhappy with the post service in South Africa. We purchased a couch in December, It was manufactured in Jan 2019. A few months later the fabric is pilling, stitches coming apart, staples coming out etc. They collected the couches on the 6th of July 2019 and to date there is NO resolution. Last week Thursday they said the couches are recovered however the same thing will happen and we must wait feedback if we can change fabric. Today they say they will be delivering the couches to the branch we bought it from tomorrow. SAME POOR QUALITY FABRIC. This service is extremely pathetic and I will never recommend anyone to buy this brand in South Africa!

Just as I had expected, the service technician arrived without the part that needed fixing, and was on his way in less than two minutes. When I scheduled the appointment, I told the call service representative (CSR) what piece needed to be replaced. I called Customer Service, and the CSR I just spoke to was insincerely apologetic and attempted to explain how their service process works. I really don't care because I had to waste my entire day waiting for no service. Then, they will have to schedule another visit. Charging people for no service is such a racket. Hopefully, my reimbursement for the service call will put back on my credit card.

Have never experienced such awful customer service, or quality. Actually had someone from service hang up on me, the one time I got someone on the phone. Never again. Disputing my credit card and want this thing out of my house. Thinking Rooms to Go? Can't possibly be any worse...

UNSATISFIED - I will never purchase anything else from La-Z-Boy. I call because the seat cushions on my 3 seater living room sofa was starting to get access of material balls (just like when you wear a sweater). Even though I purchased the extended 7 year warranty, I was told that that material is not covered. The coach looks awful, it looks old after 1 1/2 years of purchase.

We bought a very nice couch from La-Z-Boy about 2 years ago... In December 2018, the reclining mechanism on one side of our couch stopped working correctly. We called the La-Z-Boy warranty service and a repairman came, look at our couch, ordered parts to be delivered at our house, and left. The parts arrived not long after that, but sat in the corner.

As stated on their website "highest standards for quality, comfort, and durability outdoors as you’ve come to expect from the most powerful brand in furniture, La-Z-Boy," however, when we reached out to customer service they stated since it wasn't torn they will not honor their "highest standards of quality". The chair is less than a year old (only used for 5 months since we get snow in the winter and the furniture is wrapped and stored over the summer). I sent photos of the cushion and how it basically lost all support and they stated they were "unable to process your claim due to cushions being warranted for ripping and tearing at the seams only."

My comments are not directed to the store, they are directed to the factory.... Quality of materials and workmanship OK. I would suggest that someone take a close look at the backrest on your recliners. They don't look like they would resemble the back of a human being, maybe a CAMEL. They may look pretty and maybe even fluffy and soft. Where is the back support?? Comfort is not slumped over with your chin on your chest, nor is it healthy. Why not use the same high density foam in the back rest as the seat and arms?? The electric headrest, when adjusted all the way back still puts my chin on my chest. It serves no purpose. The seats are too deep. I am 5-10 with a 30'' inseam and need to use a pillow on a $1200. chair. I did that on my old $300. chair!!

GARBAGE! $1974 for a leather couch. After 22 months of using it to watch TV at night, in a home with no kids, the material on the footrest is splitting. A stitch on one cushion was broken through the leather and is splitting also. Don't be fooled by the La-Z-Boy reputation of years gone by. Their current stock is junk.

We have owned a La-Z-Boy for 2 1/2 years. We bought an entire living room set with 2 recliners, one of which is a power recliner. We have had service on it one time, which took over 2 months to receive! The repairman showed us that it is all made of plastic underneath! So why not just buy something cheap? Never buy the power recliners; they're plastic and break all the time.

In-store experience was great at the Bel Air, MD location. Andrew was great to work with and the sale was quick. The chair was delivered in 2 days, but had a scratch on the base. I called customer care when I got home and saw it. The rep on the phone said they would order me a new base and have it delivered in 5-7 days, but they wouldn't be able to get a tech out to replace it for almost a month. I'm not sure why they can't just send a new chair and be done with it since it is way faster. It's a little frustrating that I take delivery on July 30th, but have to wait until August 24th to get it fixed. Overall, La-Z-Boy makes amazing furniture and their employees are very pleasant to deal with, but I am just not happy with how this order has played out. Hopefully I won't have to place another service call.

Kim ** e-Commerce won't respond to my messages left with Customer Service or my emails. No one will help me when I call 800-375-6890 and keep telling me she'll call me, but she never does. I want to cancel this order and demand a full refund of the deposit I paid 2 months ago. I am extremely disappointed in La-Z-Boy's lack of help and poor customer service. I will never try to purchase anything from this company again.

I have purchased La-z-boy recliners and sofas for years and they have lasted forever. Most of them have been sold or passed along to other people and are still being used today. About 6 years ago, I purchased 2 Eclipse recliners and a reclining sofa from Robert Miller & Son Furniture, an authorized dealer for La-z-boy in Kokomo, IN. I was worried about the material that the furniture was made with but I was assured that it had went through extensive testing and that La-z-boy wouldn’t use material that would not hold up and last. While the furniture is structurally sound, the surface is falling apart and peeling and looks horrible. This furniture has been used minimally I can only imagine what it would have looked like in a house with children and pets using it. I think it is ridiculous for how much I paid for this furniture and how little I used it, it needs to be replaced.

I purchased a reclining sofa from La-Z-Boy. The price was over $2000.00. It was their leather look material, not leather. The leather "look" Renew material was softer than the leather. The sofa lasted 6 months and the Renew material started to shred. I have called and called and just finally got customer service to respond. They told me "there is nothing we can do to help you". If we send out a technician it will cost me $150.00 an hour and they cannot fix the Sofia. This company does not care about their customers and their product is defective. Please Please save your money and DO NOT BUY ANYTHING from LA-Z-BOY. That is a good name for this company "Lazy".

Not impressed with our chair. We have had it 1 month and it's already not working. It will not recline out and after looking underneath we can see that the motor is become unattached from the chair. A very poor welding job. You pay top dollar for this product and expect a superior chair. We called and asked for a new chair and were told they would have to order parts and come out. How can they order parts when they have not looked at the chair. Would never recommend La-Z-Boy to anyone.

On 05/26/2019 I ordered a chair from my La-Z-Boy store. They never delivered the chair and never refunded my money. It has been 2 months and on one will give me a refund of $1386. DO NOT UNDER ANY CIRCUMSTANCES GO INTO A LA-Z-BOY STORE. THEY ARE DISHONEST AND THEY ARE THIEVES.

My adult, 200 lb son sat in the Talbot sofa I purchased almost 5 years ago. When he sat the frame of the sofa cracked in half. When I invest in furniture I expect it to last more than 5 yrs, don't you? Now La-Z-Boy expects me to pay close to $400 for its repair. I would understand if I had kids jumping on the sofa but that is simply not the case. I will never purchase any La-Z-Boy product again as I do expect to be able to sit on my sofa without it breaking.

18 months ago I purchased a rocker recliner from La-Z-Boy in Christiana Delaware. I noticed within a week of purchase that the chair was making a metal on metal noise when rocking. The service rep who responded did not fix the problem. Yesterday the chair came apart where the repair was made. La-Z-Boy would not send a repairman until I paid them $124 labor plus parts and said repairs are warranted for 30 days only. I explained that the initial repair did not work and asked if the labor charge could be waived. I was told that it could not be waived. I also requested an invoice instead of credit card charge. They refused. I suggested that the chair was defective and under warranty and they informed me that it could be repaired and would not replace it. I believe that La-Z-Boy sold me a defective chair that they will not cover under their warranty.

Our first set of La-Z-Boy furniture lasted 15 years and is still in use at our vacation home. When it came time to purchase new, of course we went back. Spent over $5,000 on several leather pieces. When the leather wore thru in a spot after just a year and a half of normal use, called the store for warranty and were told 'too bad, call a leather repair company.' The leather is so thin it's unbelievable. I am extremely disappointed in the lack of customer service I received, and that this company has made their furniture disposable. "Too bad, I will not be a future customer."

Worst purchase we ever made, poor quality, the La-Z-Boy name means nothing to us anymore both in product and service. Very much overpriced for the quality you now put out. You have lost our business now for the rest of our lifetime, and we will spread the word to everyone we know about the poor quality, service and expectation for resolve that we tried to get from your store in Ft Collins, Co, and I am sure it would be the same from all the rest. I will never step inside a La-Z-Boy store again.

Less than happy with our Rialto leather recliner and service. This is the second time our recliner has needed repaired. We called June 27, 2019 for repair. Were told part would be shipped to us and a tech would call. Tech did call and leave a message on June 28. When my husband called him back he said he was driving and would call back. Never heard from him. On July 19 we called La-Z-Boy. Tech called. Said 3 weeks before he can look at it and then another 2-4 weeks to get the part. We have already waited 3 weeks and it could be another 7 weeks. Horrible customer service!

In 2006 I purchased 2 La-Z-Boy recliners. I've managed to wear out the mechanism on both. How can one person who is at work 5 days a week wear out 2 recliners (which are not the only chairs I sit in)? Lifetime warranty - got parts for one chair and replaced them with no problem. The second chair became problematic since La-Z-Boy no longer taps on the the holes on the replacement parts, requiring the owner to do it themselves, or, pay a big fee to have La-Z-Boy do it. Junk furniture, on the cheap replacement parts. Never buy again.

Scheduled and paid for delivery of furniture on Wednesday, after making a purchase on the previous Saturday. Made them write the day and date on the sales slip. Was to be called the day before delivery. Called them when I hadn’t heard. Manager said he had over 13 calls about delivery issues today. He said he saw my delivery on Wednesday, but without a time. Finally he said that the delivery was to be scheduled on the next Wednesday - oops! He had no explanation about how this could have happened. He admitted that the truck picks up on Mondays, so he just didn’t know what happened. I asked if they could move up the date, even to next Tuesday. Nope the only date available was next Wednesday. Here are his last words, “So, what do you want to do”. Here’s what I want to do - Never shop there again!!!!

Charles was very patient and knowledgeable of the furniture. We love the style and color and comfort. The delivery was a great experience. They called several times. Delivery was between 9am-12. And they showed up 10 minutes early. Great job guys. Would recommend the store in Pineville NC.

Kennedy Sectional Corner Cushion. US Quality just left for the 3rd time and they can't repair factory issues. When you build the cushion for the corner unit it is about an inch shorter in height than the standard cushion. The technician tried to peel off an inch of the new memory foam cushion and slip it under the upholstery. It is definitely closer in appearance now but because it is makeshift the upholstery fits makeshift. Your quality control lacks integrity and the engineer that thinks a inch shorter cushion will not be noticeable needs to have their degree revoked. I have a Six Sigma background and would be willing to look at your production processes and identify your challenges and suggest changes to those processes.

From the moment we walked into the La-Z-Boy Gallery in Jensen Beach we were welcomed by Fran, professional courteous and patient. We also met Blaine who came to our home to help with color selection and measuring. Both Fran and Blaine are a delight to work with. The team that delivered our sofa recliner were efficient, polite and took great care. We can not speak highly enough of this whole operation from start to finish!

I am a big man 6'2" and 250 lbs. I thought that purchasing a La-Z-Boy would be the smartest furniture buy for me. What with lifetime warranty on parts etc. The catch is that they have all of these restriction about time limits 1 year, 3 year, 5 year. Within the first year they came out and replaced the seat cushion, now that it is 3 years old and nothing is covered I can't even sit in the seat without pain. So after spending approx $2,000.00 for a La-Z-Boy chair I am up the creek so to speak without a chair to sit in. They have offered to come out and take it away and fix it for $385.00. It all sounds good but I feel that I should have bought a throwaway chair in the long run. It would have cheaper.

Bought a nice quality Kinsey 4 piece outdoor furniture set. Kept inside a screened in enclosed porch. Used a few weeks in 2017 and one season in 2018. Paint is bubbling, peeling, and chipping off, metal is rusting. Service team did nothing as the warranty is for only one calendar year. Very disappointed.

We bought a recliner in March 2019 and it broke in less than a month. Customer service wasn't helpful at all, moreover their managers! It's been 3 months and it hasn't been repaired yet. We paid $3000 for the recliner and 5 months after paying for it we only had a chance to use it for less than a month! Very disappointing quality and customer service.

Purchased $2300.00 leather recliner for my housebound husband. Purchased the “platinum warranty “ that covered -cracking and peeling of finish on leather-. When I sent pictures of peeling and cracking of leather finish, was informed that wasn’t covered as that was where his head rested. It behooves the company to provide adequate finish or separate cover to protect that area if the leather is so poor his head “melts” it, one would think. Will NOT be purchasing anymore from this manufacturer or store.

We used to buy from them exclusively, but recliners now come apart in just over a year. Frame broke, not our fault, and cost more than $100 to have someone come out under warranty and set up repairs. Then company finds several excuses to charge us even more, but I cannot see paying almost the price of a new chair to get something fixed under warranty! NEVER AGAIN!

Bought recliner in 1997. Fabric split on right side because frame underneath did not have padding on it. Customer service picked up chair and 2 months later they called to say I would have to pay another 280.00 for fabric! Told them the frame exposed caused fabric to tear and it made no difference. Out of warranty! It has been 6 months now since they picked up chair and I am going to go to small claims court. I am 81 years old and don’t need this frustration. HORRIBLE company and HORRIBLE customer service!!!

We recently purchased a recliner coach and a rocker recliner from the store in Gainesville Va. Purchased floor models that were on sale. Love both pieces. Best sitting coach we have ever had and I love the recliner. We loaded both pieces on to our truck and carried them home so we did not use their delivery service. The people were all very nice and very helpful. Great place to shop. Recommend to everyone.

I had a very limited amount of money to spend on a recliner that my wife badly needed. She found one that she LOVED!, and was within our budget. However, when I went to pay for it, my total was about $40 more than I expected. When I asked about it, I was told that there was a $39.99 charge to have ME pick it up from the store. I asked if it could be removed, since it made no sense that I would be charged to pick it up. I was told that the fee was inserted in the sales software from corporate.

Our two recliners are now about 10 months old, but look like a heard of cats have been clawing at them every day for a year, but there has never been a cat in the house. The material develops big scratchy lumps on the material, so you must wear long pants to sit in them to avoid scratching up your legs. The poor quality of material just cannot withstand light wear and tear. The material looked crappy within a month of bringing the chairs home.

Customer care is horrible, get nothing but the runaround. Bought 3 chairs. Have had nothing but problems with one, paid $500 for extended warranty, what a joke. First problem they will cover part but I need to take chair apart and drive 1 hour away for them to fix, what a joke. Second time leg rest broke. Said it never happens. Well it did, had me take pictures. Called said had part. Came to house, "Oh no just here to take pictures", 2-3 weeks to get parts, then take chair out. Maybe get back in a week, what a joke, paid 8K on 3 chairs and this is service you get, paid 20k at Florida Leather gallery. Had small mechanical problem. Called once. They were here in 3 days. Fixed problem. No complaints, I will tell everyone I know never to buy from La-Z-Boy!!! Customer service wants me to do all the work then like pulling teeth to get it covered under warranty.

I spent almost $4000 for couch loveseat and recliner. I spent over $1000 on just the recliner. I also bought the 5 year protection plan. So the back is wobbling and falling apart. The cushions are not comfy and flat and the fabric is tearing in two spots. I called the corporate office and they said it would cost me $120 an hour to fix it. I will never buy another La-Z-Boy piece of furniture again. The Evansville IN store is twice the price of other stores that carry the La-Z-Boy brand. I am so disappointed.

I purchased the Laurel sofa and half chair in the spring. I am somewhat concerned with the quality the set is only a few months old and it appears that the springs are not holding up and the seams are not aligned. I am going to the WS store to see what can be done.

My husband and I decided to buy what we were told was “lifetime” furniture about a year ago. We spent close to $6,000 on a brown sofa and loveseat. It took over two months to be delivered, and they didn’t order our center console piece in the correct wood color, so we had to wait two more months for that. After all that waiting, we noticed the leather on one of the arms was faded off within less than six months. My seat had lost half the brown color and looked beige, and the back of my husband's seat cushions had completely flattened. We both work full time, it’s not as though we sat on the couch day and night. Even if we did they should have lasted longer than a few months.

We bought a $4000 sectional and a month later, the spring came out of the bottom and the material ripped on the top of the springs (underneath where the cushions go). We were told we could not get a replacement piece and they mailed us stuff to fix it. We have been waiting a month for someone to come and fix it for us! Why not just say sorry about that and give us a new piece? We will NEVER recommend this furniture to anyone. Terrible product--junk. And terrible customer service.

Worst chair ever... I've owned many less priced La-Z-Boys and decided to get a good one. What a mistake I made, have had nothing but problems since I got it. Call into a few months after I purchased it and was told I'd have to pay to have it looked at. Plus I'd need my receipt which I couldnt find. Unfortunately now I've found it but really don't think I should have to pay for a bad chair. I didn't hardly set in it for the first 6 months. You can see a seem under fabric where foam must be glued together. Feels like it bottoms out on seat and feel board in front of seat. Plus the left arm is now loose one wing popped. Unfortunately it's been 2 yrs but the customer service has been terrible and basically the cause of my frustration since they told me I needed a receipt. Very very discouraging and disappointing. Even had it special built to install different fabric.

Bought an expensive recliner from a local merchant and one year later the fabric started peeling and breaking down. The merchant was great but La-Z-Boy had very poor customer service and they would not stand by their product. After a year of being ignored when I complained they finally gave me a small discount on my next La-Z-Boy purchase. And the discount expired in a month. VERY DISAPPOINTED IN LA-Z-BOY. Will never buy their product again!

I purchased a lifting recliner for my dad, $2600. Within month, the remote control cable began coming apart. Then last Dec 2018, the frame broke. I called in to make a claim, a technician was sent out, diagnosed the broken part and ordered a new one. 3 weeks later it was repaired. That was 2 weeks ago. My dad just called me to say the other side is now broken and it is worse than before. I've once owned a La-Z-Boy recliner, it was 35 years old and though a little worn, it worked well and was very sturdy. The newer stuff is made from compressed woods and is so cheaply made it's not even funny. I will never again purchase another La-Z-Boy product again. $2600 down the drain.

We bought a La-Z-Boy recliner couch from Raymour and Flanigan less than 5 years ago and the thing started falling apart from day one. First it was the cheap arm that's made of cardboard that broke when I leaned on it. The store sort of fixed it. Next was the bolt that holds the arm to the back of the couch which sheered off. The store fixed this also, only to sheer off again a year later. Then there was the release lever that the face broke off from the rest of it. I replaced that with a metal one instead of junk plastic for only $5.

I'd give it a lower rating but there's no option for that! This has been the worst experience I have ever had trying to purchase recliners! I special ordered 2 recliners they were to rock swivel and have a specific fabric. When they were delivered they didn't have the swival bases. I called several times and never got any results so I had to drive 40 miles to the store only to be told they would put the bases on if I brought the chairs back. I have no enclosed trailer so I ask them to have a tech come to the house and was told to call back on a Friday. I tried but can't get any one on the phone! So I guess I will have to drive back to the store to get any satisfaction! SO FRUSTRATING when you pay for something and can't get anyone to help! DO NOT BUY ANYTHING FROM THE La-Z-Boy DOUGLASVILLE STORE!

A very personable young man waited on me, and his supervisor and eventually the manager helped. I still feel I am overpaying for the product. I appreciated the courtesy and the willingness to negotiate, but in all honesty I am worried about what this is doing to my finances. On the bright side, La-Z-Boy products have lasted a good, long while when I have purchased them. I believe the store needs to stock materials for a loveseat-sleeper well under 2K.

Here's the 10-words or less version: I received a lemon recliner. Full story: I purchased my recliner in February 2018...spent well over $1,000 for it. Within only a few months of regular, normal use, it began making odd noises when reclining (it's electric), and screws were coming out, etc. I would put the screws back in or get the detached leg part back in myself. After several months of it continuing to happen every so often and me fixing it, I finally decided to call La-Z-Boy (this was in April 2019) to see if they can assist. Additionally, I called because I began to notice the left armrest coming apart from the rest of the chair. Again, the chair was only used as a chair is supposed to (we have no kids). Yet the chair was obviously defective from the factory.

Frame broke on chair. Because I purchased online the local store will not accept the warranty claim. They give me a Houston warranty center number to call and I can only leave a message and no one ever returns a call. This has been going on for months and the frame is now damaging the leather which is not covered by the warranty. Truly horrible customer service. Please have someone contact me to resolve.

My husband and I bought a leather loveseat recliner from our local retailer 3 years ago. My husband's side has the outer frame pulling away. We contacted our retailer and were given a list of charges that we have to pay to get it repaired. This is not acceptable for having owned the chair for such a short time. We are very unhappy with our purchase.

I ordered a leather sofa, loveseat and recliner. The sofa was defective from the beginning, they did replace but it was still defective and they will not do anything about it. The back of the leather recliner is concave after a couple of months use and was told that was from the wear of sitting it in. I sure thought La-Z-Boy furniture lasted longer than a couple of months. My local store would not do anything and I reached out to corporate and they will not do anything. After purchasing La-Z-Boy furniture for over 35 years I am very disappointed in the products and customer service. See picture of recliner and sofa, notice the discrepancy in the height of the cushion and how the back of the recline has just caved in the center.

Purchased the Sheldon sectional in fabric D153442, sisal color in December 2017. Sectional delivered January 2018. After only a little over a year, I noticed wear on the chaise portion of the sectional where my legs lay when I sit on it, also specifically wear where my heels sit on the chaise. Also, noticed the fabric on the seat area is discolored, presumably from the pillow I use for lumbar support. All of this from normal use? We don't have kids, just 2 adults and 2 cats in the home. It only gets little to no use during the day and gets sat upon in the evenings relaxing watching tv. We don't even sit on it if our clothes are dirty!

We purchased a recliner that swiveled less than three years ago. It is very comfortable, however, the fabric did not last. As I designer, I understand the value of fabrics which can withstand wear, this fabric should never have been an option for upholstery. It wore quickly and within a couple of years was very unsightly. We are moving to Florida and decided we didn’t want to pay to move this ugly piece of furniture. We contacted Salvation Army and it was rejected by them! After less than 3 years!!! I then contacted Customer Care, sent photos, had it reviewed by a “product specialist” and was told it was out of warranty and just needed a professional cleaning. I know the difference between dirty and worn. I will never purchased another product from La-Z-Boy.

Updated on 07/27/2019: I purchased a $1400.00 recliner 2 years ago. At the 1 year mark the fabric was fraying at the areas on the armrest where the fabric was bulled the tightest. I have purchased a 5 year protection plan and when I called they said it wasn't accidental damage so it was not covered. I asked about the manufacturer's warranty and they said I was just past the 1 year mark so that would not be covered either.

We normally consider La-Z-Boy to be a quality product and have owned several of their leather recliners. About 18 months ago we purchased another one but this time the finish has begun to rub off in small "pills." This is not a normal occurrence, but I would advise caution in purchasing the newer ones as none of our older ones have done this.

We purchased our 5th La-Z-Boy less than 6 months ago, we have terrible pilling on the seat and leg portions this time. The short amount of time it's taken to pill this badly is concerning and disappointing. When contacting La-Z-Boy we've been told this is "normal" and how to shave the fabric. This is not the kind of customer service I expected. Luckily the furniture store is helping us make this right.

We have always purchased La-Z-Boy furniture, however we got a lemon. :( They delivered way later than the time they said they would and the rt arm was broken on the sofa at delivery. They said sometimes it happens in the delivery process. They ordered a new arm, came to fix it and it was broken as well. Ordered another one and set a time for them to come out and fix it, well guess what? The other side is now broken. I called customer service and said, "So if this ever gets fixed and breaks again can you guys just pick it back up..." they said, "Nope. We will just keep fixing it." How many times La-Z-Boy do you think we want to call and sit at home for you to come fix the furniture. We paid high $ for you to come out all the time??? I will never buy this brand ever again.

Buyer beware... Trust me. Read reviews!!! Great, friendly customer service... Until they get your money. We purchased a $4000.00 special order leather sectional 11/18 at the Clearwater FL showroom, sectional was delivered 1/19 and poor craftsmanship and quality control was evident upon receipt. The chaise’s flat leg area had a defect in the leather that was visible from 20 feet away. The store was notified with defects, pictures were sent and we were told by Rick the manager that this was within La-Z-Boy's “acceptable” limits. With this comment I just wanted a truck to come pick this thing up and my money returned.

I purchased 2 leather recliners in March 2016 for $2700 along with a 3 year extended warranty. In April 2019 I contacted La-Z-Boy because the leather on 1 of the footrests is splitting and the leather on the seat of the other one is peeling. I was told that the 3 year extended warranty is not valid; the salesman told me at the time of purchase that the 3 years extended the 1 year warranty that was included. That apparently is not true. However, the bigger issue is that both recliners, just 3 years old, have deteriorating leather. My leather sofa, purchased 11 years ago from Rooms to Go, is in much better condition than these 2 recliners, which were supposedly "high end furniture". No satisfaction from contacting La-Z-Boy.

We purchased a new home in 2013 so we needed a new living room set. I picked La-Z-Boy because I have had them in the past and their furniture was high quality back then 2002. We paid almost $4K for all three pieces (Eclipse). We paid for the fabric 5 year protection plan. Within 4 years the leather started cracking on the sofa and recliner, but I did not call in for the warranty work. Life got busy with 3 children 5 and under plus I'm a disabled vet with mental issues. It is now 6 years and the warranty is over so I cannot get this fixed. I am so disappointed in La-Z-Boy that I will never give them my business again. I was hoping this furniture would last at least 10 yrs. Now I need to buy a new set of furniture after I move into our new house, but it will definitely not be La-Z-Boy. Your awesome reputation with me is no more. Very sad!

About 10 years ago, we were sold on a reclining love seat/reclining sofa combination, primarily because the salesperson kept lauding La-Z-Boy's amazing, "lifetime" warranty. "If ANYTHING goes wrong with it, as long as you own it, La-Z-Boy will fix it or replace it... with one exception: the fabric anti-stain guard is for only 5 years. You won't find that ANYWHERE else." And, it turns out, we did not find that even at La-Z-Boy.

We love the look of our couch in our home, however, our couch which was less than 8 weeks old has one section that LOUDLY creaks. We contacted our sales rep and the warranty dept two weeks ago. We are yet to hear back from anyone about this issue. To spend so much money on a couch and have it sound so bad when anyone sits on it is not what we thought we were signing up for when we purchased from LZB. Save your money and go somewhere else.

I purchased a $1,000 chair. It took three weeks to receive it, which was understandable. When it arrived there was next to no padding in the left arm. I called for service and was told a serviceman would be out in two weeks. When he came he looked at the chair and said yes the arm needs to be replaced. I put in the order and I was told that I would receive the arm in two weeks but it took three weeks. When the arm arrived material did not match the chair so the serviceman said he would order two arms so that they would match the chair. That took an additional three weeks for them to arrive at the house and then it took another two weeks for the serviceman to come and put them on.

Bought a couch, loveseat and recliner over a year ago. Tomorrow will be the 5th repair visit on the couch. Filing for 6th repair tomorrow as the leather is separating AGAIN! This will be the 2nd repair for this issue. Just spoke with Michelle who states that they never have this issue. There are only 2 of us in this house and no one ever sits where the leather is separating. They piecemeal all their repairs and refuse to provide a new couch. Done with these people. Contacting the BBB now. DON’T DO IT!!

I bought 2 leather recliners less than 2 years ago. The leather on one of the recliners has a spot on the headrest that has peeled off along with a couple places on the armrest that has worn exposing the undercoating. I feel this leather is inferior and should hold up better since they are not abused and are seldom used. I would like for a La-Z-Boy representative to look at the problem but they gave me the number of another company called Lebco. I contacted them and their spokesperson refused my request since my 1 year warranty has expired. I am very dissatisfied with this product and customer service.

Purchased first chair 12/10/2012. Springs on back are padded. Second Chair is out of warranty purchased 11/03/2017. Springs on back are not padded and are hitting back of anybody sitting. Chair just needs a pad to cover the springs. La-Z-Boy wants to sell me an entire back at my cost which is fine that will not cover the springs and will not fix the problem. Devin said that is your Ultimatum!!! Go to an Upholstery shop. Have it fixed yourself. La-Z-Boy does change its designs.

I purchased a power leather recliner over 4 years ago with the additional maintenance agreement. My recliner leg rest broke loose and the back of the chair also tilted to the right making the recliner unuseable. I called La-Z-Boy customer support (I was on hold over thirty five minutes) and we verifed the maintenance agreement. I was then transferred to I think Servco (third party not La-Z-Boy) and again I was on hold for over 30 minutes and was advised they were going to send parts and call them again after I receive them. A week later I received the parts and called them back to schedule an appointment for repair (again I was on hold for over 30 minutes). They set an appointment over three weeks in the future. Now I am sitting here (not in my recliner) with the parts a broken recliner and waiting for repair.

I bought 2 reclining chairs and a couch and love seat. One chair never has worked right and after a few months the fabric started to fade. I included a picture of both chairs. The fading chair is also used much less due to the mechanism not functioning correctly. In addition I can already feel the wood under the padding on all four arms of the couch/love seat.

We purchased a sectional on January 5 of this year. Because we changed the layout, it became a custom order. No problem. After waiting nearly 2 months our couch was delivered. One piece of the sectional was completely missing the pegs that attach it to the next section. Our delivery driver said he would put a ticket in when he got back to the warehouse. We never received a call from them.

We had our $3800 couch delivered and the leather was damaged in 2 areas. We refused it. The sales person said we should have kept it and they would replace it. So the supposed 2nd couch came and they dropped it off the truck when delivering and tore the leather and one of the sections and the right side doesn't "seat" correctly (one of the original leather defects was still there so they never replaced the first couch, they just tried to fix it). Their policy is to sell you a defective couch and then repair it if something is wrong. The sales person didn't know what she was talking about. She said the "2nd" one was being replaced but after waiting 7 weeks we heard nothing. So I called and now it's a repair problem. A new couch doesn't really mean new. So we have this gap between the backs that the La-Z inspector said is normal. I'm beyond dissatisfied and I've been ripped off.

Mark was here the other day (AGAIN), they kept sending him the wrong parts for our chair. He called me and said "I have the part and will be there tomorrow", I'll tell you, that guy is great. He fixed the Jasper Chair for us and it's like new again. He is a great asset to your company.

We ordered matching chairs on 2/23/19. One arrived six or seven weeks later. It is now four weeks later and the second chair has failed quality control 4 (four) times! Four chairs, four failures. How is this possible. I have called once or twice a week to no avail. As of today I am reporting this to the Better Business Board here in CT!

My 91 year old mother bought a recliner chair in 2013 with extended warranty. This year (5 yrs and 5 months after) purchase a metal bar coming off the actuator broke so the legs section doesn't raise anymore. This metal piece easy unscrews from the motor but we were told you have to buy the whole motor to replace this. And since that is the case it is considered a electrical item and is not covered by the lifetime mechanism warranty. This piece is maybe a 2-3 dollar part. Very cheaply made. My mother is 122 lbs and treats all her furniture well. They quoted us a initial price of 280.00 plus over a hundred dollars a hour labor. Would be cheaper to buy a new chair. My mother is on a fixed income so no way she could afford this. My family and everyone I can tell will never buy again from this company. I would rate this product less if I could.

Purchased sofa, loveseat and two rocker recliners in January 2019. We received them in January and there was something wrong with all 4 pieces. Service tech came and confirmed this. After much stress and patience, today May 7th the tech came to fix the furniture, but WOW another slap in the face from La-Z-Boy. They didn't send all the parts needed to do the repair. Who knows how long I will have to wait to get this done. My advice do not buy La-Z-Boy Furniture...

All the problems started on the day of the delivery. Spring mechanism so loud when reclining and sitting back up that technician wouldn't repair hole in material or chip in wood he was prepared to fix on visit. Seat-back has three cushions. Under second cushion, thin material stretched over wood frame that the corner of the wood (no padding over the wood corners, cheaply made) punctured a hole in the material. Everyone who purchases this chair is complaining about the loud spring mechanism that the tech said cannot be fixed or changed. Tech was on more than 20 calls in past few week with the same complaint.

We purchased a reclining armchair 2 years ago. Last week the framework broke and we were told $90 callout and a total of $200 to replace a 3 foot piece of wood. I cannot believe that La-Z-Boy turn out such inferior products then only provide a 1 year warranty on parts. We also purchased other armchairs around the same time from other furniture makers at a far less cost with no issues. Never again La-Z-ripoff!!

The rocker recliner (leather) was $1200 and the wooden base is of poor design and quality. Had to have repaired 2 times and is still unacceptable. I am a wood worker so I fixed the wooden base myself and now I have issues with springs going bad. Do not buy this recliner.

I have purchased over many years 3 La-Z-Boy chairs. A rocker, a love seat and a sofa. The sofa was purchased a year and a half ago. The armrests have since sagged to a point that you can feel the frame underneath. I reported the issues to La-Z-Boy and they came out to inspect. After a week they call me back and tell me that this is “NORMAL” wear and tear. Again, the sofa is only a year and a half old. Unfortunately times have changed. La-Z-Boy is living off their name and now selling crap. Go elsewhere.

Purchased swivel rocker recliner 4 months ago. They promised us the world at the time of purchase. And we purchased all their warranties. However, as time went along, had trouble with the chair sliding around, scratching the floor and we were repositioning it every day. So, Since they had assured us if there was any problem just call, I called. Talk about lack of help. They said chair delivery person was supposed to put cushioned pads on the chair bottom. Since that did not happen, I asked them to come out and do that. They refused my simple request and said they would send me the pads to put on myself (I’m 80 years old). Then they said pads would not keep the chair from sliding. Great! I would like to warn you, don’t believe all the hype they’ll feed you at time of purchase. They’ll figure out a way to dismiss you after you’ve paid your money. I was planning to purchase a sofa until this happened. I won’t darken the door of La-Z-Boy again.

Terrible experience buying furniture, from the time we sat down to purchase till now. We received the wrong order, required to pay more for what we wanted or pay 40% of the furniture to "restock" if we send it back. DO NOT BUY FROM THIS COMPANY!

We bought two very expensive power La-Z-Boy recliners from Koerner's. My husband's chair had a part break. They were great. They honored the lifetime warranty on the chair. Picked it up and fixed it and returned it. Since I have not had positive experiences with furniture stores in the past, I was very impressed. Also, the chair I bought turned out to be where I had to sleep for three months due to an injury. And not only was it comfortable but did not show signs of wear from a lot of use. Altogether a good experience.

I purchased two recliner/rocking chairs from the furniture store in Emeryville, CA. One chair delivered, the second defective. Re-ordered a new chair...also defective. Company refuses to issue refund.

Taylor was an awesome salesperson.... very knowledgeable and helpful - no pressure. The delivery men were very professional and respectful of my home. I am very pleased with the entire experience. Love my new furniture!

My 88 year old mom purchased a recliner directly from La-Z-Boy at their showroom in Latham NY. In September of 2017. The seat cushion no longer has any support or "cushion" to it. Sent a question to the company website, got a response that advised us to contact the store she had purchased it from. Called them, and the response was, "Why would they tell you that, service is handled by them, all we do is refer customers to their toll free number."

Why spend thousands of dollars on an initially gorgeous piece of furniture - that ends up breaking apart within 4 years of purchase. Never purchasing LaZBoy again and telling my friends all about it.

I have been enjoying La-Z-Boy recliners for over 30 years. I use my recliners daily, sometimes spending hours at a time. They have always been comfortable and the mechanisms lasted over 8 years without any attention. I typically replaced the recliners at about 10 years which I considered excellent service from quality made furniture.

I bought and electric recliner Jay sofa from Art Van furniture. The recliner broke after 2 weeks. The foot rest is bent. It will be 6-8 weeks to get the part. Then since it takes 3-4 hours to fix, they will need to pick up my recliner and take it to the service center to fix. They will then have to redeliver my sofa. On top of that when they delivered this $2500 sofa I got to see the inside while they put the backs on. The entire couch is made of less than two inches of what looks to be plywood. I am extremely disappointed in La-Z-Boy.

My power rocker/recliner is less than 1 year old and I have had 3 separate repairs visits. Started with squeaky springs, and since have replaced the base with new springs, the footrest lever mechanism, and the upholstered fabric on the seat due to bunching, Now the wood screws from the spring brackets have fell out and will no longer recline.

We were looking for one item, not a roomful of furniture. When the salesperson realized we weren't going to spend thousands of dollars, she turned off the charm. We found the sales people disinterested and quite snobby. We also found the furniture to be way, way, way overpriced and of no more than average quality. Limited selection and styles. No need to go back.

We were shopping for a sofa with recliners and have had good experience with this brand as these have been comfortable and you can even sleep in the soft plush easy chair recliner. The sofa is comfortable though not as nice to nap on, however there are other ones which are available that are as comfortable as the plush recliner. There are also choices which you have as to size and material for furniture according to your preference. There is a premium for what you get. The sofas and recliners which we purchased. Take quite a bit of impact with small and larger people and hold up to the punishment. You can also get Scotchgard to the fabric which will protect the covering.

I purchased a discontinued La-Z-Boy Recliner in 1995 to fill a bit of extra space in a shipping container headed to West Africa. I am still a missionary in West Africa. I continue to love it to this day. Legs no longer lift (kids thought it was fun and pushed too hard) and the material definitely showing its age and use. And a spring or two make me careful of how I sit. Yet after 24 years... I do not have enough good words to speak of the quality, longevity and value.

Poor customer service, 12 week wait, and VERY uncomfortable....everything you don't want in furniture purchasing. Don't make the same mistake as I did...and obviously many others. I may get back issues from sitting in this chase.

This furniture store called me up for a payment long before my contract said one was due. I went to the store and paid them approximately 650 for the rug which was not delivered til the end of the order. The couch and love seat (leather) are hard, uncomfortable, and everyone who sits in them says they slide on the leather. I would never buy furniture from this brand (La-Z-Boy) again.

The furniture looks good and stands up to everyday use with comfortable seating and resistance to stains. The recliners (we had two of them) have a wire that works through to the exterior of the sofa or chair. It can be repaired under warranty but the customer must pay for shipping and handling. The local store would not do it. The pieces were over five years old so we just replaced them.

As a repeat customer of La-Z-Boy, I am disappointed to leave this review. The newest purchase is nothing like we expected. It is beautiful, however, it is very uncomfortable. It is nothing like the floor sample that we sat on prior to purchasing. Most disturbing is that La-Z-Boy is not willing to work with us to exchange or replace the sofa and love seat. Always thought this company stood by their products. Will be shopping somewhere else to replace this furniture because no one in my family can comfortably relax on either piece of furniture.

Reps took time to show floor models as well as color selections for each item. Issue with one chair resolved with one phone call. Agent came to home in 1 day, reviewed chair operation with me. Resolved immediately.

Spend over $6,000.00 for leather couch and leather love seat. Within first couple of months arm rest split apart, they replaced it. A few months later again the same part split opened. Then a few months after that same thing and they replaced. When it happened again--they said I was out of warranty but we bought the protection plan. After a month dealing with them---sending pictures, crawling under the furniture for numbers they needed then they set appointment date to come out. Service came out--looked at the crack and said they do not cover that. When asked why, he said they only cover the leather parts. So LA-Z-BOY's leather couch is only the materials that your body sit on and where your back touches the back of the furniture.

I have a recliner that we bought 2 1/2 years ago. I was getting ready to buy more from La-Z-Boy when I noticed a hole being worn in the leather when it reclined. This hole was not visible when chair was in upright position. Upon investigation, we found that the hole was caused by a staple that was not fully embedded into the wood, a problem since construction. Contacting the store did no good, they are independently owned and not interested in servicing previous customers.

I have no complaint about the La-Z-Boy Store or their employees in Mechanicsburg, PA. They were wonderful and I even took my neighbor down and she purchased a sofa, end table and coffee table. I loved my furniture after I received it. Purchased Lift chair and sleeper sofa. The problem I have there was inspection problem with my sleeper Sofa at the last minute and I could never get an answer on why. I feel La-Z-Boy should be truthful with their customers when there is a problem. Even the store could not get answers. Is there any way I could get an answer?

Extremely poor quality. The photo is of our 4 year old recliner that my husband uses daily, except for several months when he was out of town. He used our last one daily as well but it never looked this bad, in 20 years of use.

Purchased a Rowan Power Leather Recliner 8/22/2016, purchased extended warranty as well as Guardian protection. The frame on one of the seat backs broke, a section of leather between the back cushions is splitting up and down the stitching, and the cushions on both left and right seats have gone flat. The center seat no one sits in and is still fluffy. I called local customer care and they agreed to fix the broken frame, I was told they would not do anything for the defective leather section that is splitting or the cushions that have gone flat. I am so disappointed in this product. I have had other La-Z-Boy furniture in the past and was extremely happy with it. The quality of the furniture appears to have diminished as well as customer care.

I went to the La-Z-Boy store in Wilmington, DE — the Christiana location. The experience was TERRIBLE. We've been given the runaround for weeks about a piece of furniture we bought. Every time we call to get an update, no one is able to tell us anything. The only thing the store knew how to do was promptly take our money. It's been 7 weeks since we placed our order.

We purchased an electric recliner from La Z Boy and decided after a week or so that it was not comfortable and wanted to return it for another type. They would not take it back (we missed the deadline by a day or two). After about a year, the chair broke. There was a plastic part broken under the chair when we checked it. This was not a cheap chair! We called for a repair and was told that they no longer come to your house to repair furniture. You have to bring it in. This was a big, heavy chair. We went to the store where we purchased it. It's a new policy that they don't make service calls. You are expected to take it to the service shop. However, they will come get it for $160.00 (since the part was still under guarantee we didn't have to pay for that). I will never purchase anything from them again.

I paid 7k for a sectional. Cushions didn't even last 2 years and now it costs me 170 to fix it. They charged me 80 bucks to look at it. Took the great tech 5 mins. Never will I give my money to La-Z-Boy. Do yourself a favor. Go to Raymour & Flanigan. Better customer service.

Very simple, typical "used car" sales approach. La-Z-Boy Furniture Galleries tell you anything for a sale attitude and corporate looks for excuses to not back/honor agreements. Ten year warranty and they stop making the replacement parts before time is up. Port Richey location is very dishonest.

Purchased a recliner 18 months ago. Within the first month, cushion failed, took over a month to replace. During 18th month wooden frame failed, broke in pieces. Chair is not useable. Trying the schedule a repair, they want $125 in advance for repairman to take a look. Problem is they can't find the service person to schedule. Just great. Say what? Still waiting. Now 4th day since I called.

If you are considering buying a La-Z-Boy for the quality and because you think the company stands behinds its product, think again. And just so you know, I’ve owned a La-Z-Boy before. A few weeks ago I was looking to buy a recliner and I read the reviews at different retailers, I decided to go with La-Z-Boy again. I went to the store on President's Day and they had a sale going on. As I was looking around I noticed a couple of chairs for a very low price of $275. I asked the salesman why they were so inexpensive, he told me because the fabric had been discontinued. All I cared about was comfort and color. I sat in it for maybe 10-15 seconds and it seemed comfortable. I bought it.

After having an issue with a recliner and poor satisfaction from customer service at the corporate office, we took our issue to the management at the store location where we purchased it. They were very helpful and did research which helped us to come to an agreement and get our issue resolved. We are very grateful to them for helping us and showing that they care about helping customers.

The recliner we purchased has had the fabric started to peel off the seat, back and arms. We contacted Customer Service and all they would offer is they have it redone for a cost of $994. That is what we paid for the chair when purchased. We showed photos of the chair to our local store and salesperson and all she could do was give us a 25% discount on a new recliner. Our other recliner we bought from them had to have the back and seat replaced after a week delivered. Why would we want to buy another piece of furniture at La-Z-Boy when they are expensive, have faulty workmanship and material? Go to Levin's. We had no problem with our sofa and loveseat from them.

I purchased a custom recliner for a total cost of $3,000.00. My experience in the store gave me no indication as to what would present itself over the next few months. I immediately knew their scam. To make it simple, they act helpful, interested and seemingly pleasant until that credit card is in their hands and the purchase is complete. I could write pages on my "simply put" horrible experience with both the store (Hartsdale, NY) and the Executive Office. After the sale, the salesperson and manager showed their true rude, disinterested, incompetent selves. I was told 4 weeks for my chair, but as much as 6 weeks; that was clear and stated in my documentation. Well, I am now officially almost 10 weeks in without the chair and no pre-emptive communication. I had to continuously call the store...to no avail. My calls were never returned.

We contacted our store (La-Z-Boy of Lansing, Michigan) after we had our sofa and loveseat for less than 3 weeks because the fabric was wrinkling and bunching every time someone sat on it. (We are a retired couple with no kids or dogs). The store referred us to Customer Care, but assured us they would be “with us” every step of the way. To make a four-month story short, the company offered to replace the seats with the same fabric. We did not accept that solution as we were convinced the poor quality fabric was the issue and they would not guarantee the replacements. In fact, a rep told us that’s “just the way this fabric is”.

Purchased a recliner, 2 years later the leather type fabric started cracking in one area that has little use. The arms are fine, it is obviously a material failure. La-Z-Boy only offered a small discount if I bought another one of their recliners. They will do nothing about the defect, no offer to recover. I will never buy another La-Z-Boy product. Their warranty is only good for 12 months, so basically 13 months and older we get to buy a new recliner on sale. Not the brand it used to be, very disappointed. Took 5 months to even get an answerback, and they did not respond to me, but went through the furniture store. No customer service, will go to any other brand.

I recently bought 2 reclining chairs which were expensive 1844.55. I went to La-Z-Boy for quality but the chairs are so incredibly LOUD that I don't know what to do. The sound of them opening and shutting early in the morning or late at night wakes up our whole house! This cannot be normal. The chairs are beautiful but I am so so unhappy with the noise they make. It feels like something is wrong with them. Today we had company and everyone jumped when they were being reclined. What can be done about this?

In mid-November of last year, we purchased two Riley La-Z-Boy high leg recliners from a Lazy Boy store near us. We paid $2,598 for our chairs. The chairs were delivered in the first week of January 2019. Within several weeks after their delivery, we noticed unusual wear on both chairs. In early February, we called our Lazy Boy design consultant -- very good person and very familiar with the available recliner fabrics -- and reported the deterioration of the fabric on our chairs.

All the fabric on the outdoor cushions deteriorated within two years making them unusable and the company will not replace them. Cushions were manufactured by Brown Jordan for La-Z-Boy and neither company will take responsibility for the defective (UV protected) cushion replacement. Photos and purchase receipts were all provided. I would never purchase products by this company again.

After two months of trying to get them to repair my mother's recliner we gave up and bought a new one from another company. Phone calls not returned. Service appointments made and then cancelled at the last minute. Will never buy from La-Z-Boy again.

I bought 2 couches, ottoman, center and side table from Novi, MI store. La-Z-Boy Products are at least 2 times the price of comparable competitors. They said 2 pillows were free but ended up charging me $75 for change in cloth of pillow cover. These pillows are available for $15 at Bed Bath. They charged me $50 to change leg color from Mahogany to Coffee. Note that the leg is not solid wood, just a veneer and change in color is just change in stain. My main reason for purchasing this couch was the high density foam cushions. Realized later that the front 1/3rd section of the foam is low density foam stuck to high density foam that did not have the expected firmness and had to be replaced. Nothing but a cost saving measure disguised as over-engineering!

My 89 year old mother purchased two recliners 9 months ago. They were expensive. Today they look like used furniture. The pillows a sagging, the fabric is rumpled and the lever is impossible to use. The chairs fall extremely hard when returning to sitting position. This is very difficult for her to use. After many complaints they have not resolved any of the issues. The chairs are junk. We will never buy another item from La-Z-Boy. Service is insulting and non-existent.

I have always loved La-Z-Boy and have bought many recliners. Bought two recently that are comfy, but almost impossible to get out of. I am old, short and had hip replacement, but my 6' son admits it's difficult also. Padding under your knees leaves you sitting in a hole. The seat needs to be leveled with padding.

An expensive motorized recliner was purchased mid October. Less than 5 months later the motor for the footrest is not working. I was told by Customer Care that a service person is not available until April 9. They will assess my chair, order needed parts and I must then wait for the next schedule opening for the actual repair.

We just had a La-Z-Boy “service” person to check into quality issues with our two sofa recliners. These were purchased ONE year ago. The cushions are out of shape and the fabric is covered with pilling. His response was that this was normal wear and tear. There are three older adults that live here and sit on the furniture, so that’s way in excess of “NORMAL” wear and tear. He also commented, "They don’t make things like they used to.” Seriously? So we paid $2000 each for crap!!! Never again will I buy a thing from La-Z-Boy.

I bought a La-Z-Boy recliner couch in December 2017 and now a black piece fell out from under the recliner and the left recliner is so uncomfortable because the foam in the cushion didn't hold up. I can even sit on that part of the couch and I called the Store and then the service center and then corporate office. I got the same answer and it was it's covered for 1 year. I am shocked that they don't stand behind their product. I will never buy from La-Z-Boy again. BUYERS BEWARE. YOU WERE WARNED!

I believed La-Z-Boy was the best too until I invested in an $8000 sectional and have had the worst customer service. Encouraged to buy the newer faux leather that they now carry as it was deemed to not split and crumble like previous faux leathers. 2 years old and my sofa looks like it is 40 years old. Customer service takes 2-3 weeks to get back to me via email, claim they have tried to phone me (which I am very much aware if someone had tried to reach me), and will not return my calls. Are you waiting for my warranty to run out? Inexcusable. I will never buy a piece of La-Z-Boy furniture again and will certainly spread the word.

Terrible customer service! I purchased a couch and rocker recliner at the end of December of this year, spent almost 4,000 on the set. And within 3 weeks the fabric was piling. This was a new fabric that I had purchased and they never had anyone complain about it I was told. Contacted them about my extra protection I purchased for the set and the lady told me it wasn't covered and her suggestion was to go to Walmart and purchase a pilling shaver to fix it! WTH! On top of that our rocker recliner arrived broke and instead of replacing the whole thing, came out to tell me they are only going to replace one side. This was my first time and last time I will EVER purchase anything from La-Z-Boy. For what I spent I could have gotten a whole lot more right across the street at Art Van and will be taking my business elsewhere. Thanks for the crappy pieces of furniture and not standing behind your product!

I had a living room sectional delivered this past Saturday, 3-9-2019. The guys Andrea and Jasen were so very polite and helpful. They helped put together the furniture plus even had pads to put under the legs. Best guys I ever had deliver furniture.

About 7 years ago we purchased from La-Z-Boy because we knew the furniture would last a while. We purchased the Renew Leather because we're misled about the quality of it. It peels and can’t be fixed.

I purchased both a love seat and sofa, Power Full Reclining, from the Ft. Myers store in Jan 2016. The fabric on two areas - back of the couch are disintegrating - literally. I was told that workmanship is only guaranteed for one year. This is a quality of materials issue not workmanship. I have asked La-Z-Boy to address the issue and they will replace each section at a cost of $500 ($1000 total). I have asked for a new couch and new fabric choice - I will never choose that fabric again. Please don't choose the Mahogany Grade E fabric on anything. It doesn't hold up. The protection plan does not cover this. I was told by them I purchased cheap leather - in fact it is fabric. The call center needs help educating their staff.

Hi, I called last week about free work separating in the safe sectional we purchased. We were to receive a call today (3/6/2019) on the estimated time frame. They will be here tomorrow (3/7/2019). No call was received and your facility in Pineville is closed. I will call tomorrow first thing and hope you support customers and get this issue resolved in a timely fashion and not weeks or months down the road. Needless to say I'm not real happy or impressed.

I only own sofa 14 months and is broken in 3 places. I have had to pay for a technician to come and evaluate sofa and submit report and am now being told I have to pay for labor to repair sofa. What kind of warranty is this? Basically useless. I purchased your furniture partly because it is made in American and was comfortable. Little did I know that you do not stand behind your product. Biggest mistake. Will be making a complaint with Better Business Bureau and attorney general.

On 8/30/2015 I purchased a La-Z-Boy rocking recliner, which I thought was all leather, for $999.97 from the La-Z-Boy store in Naples, FL and on the advice of the salesperson, I also purchased an extended warranty plan with a company named Furniture Care Protection. In January of 2019 I noticed the color was separating on the end of both armrests, it was not dirt, and in fact I tried cleaning it with a cleaner purchased at the time of the purchase from La-Z-Boy. I called the store and selected the customer service option, received no answer and left a message 3 times.

I bought 3 matching leather rocker recliners and the matching sofa along with end tables and coffee table. The salesman in Houston, Texas told me the CALVIN COLLECTION was leather. It peeled, cracked and stuck to us within 13 months. This was not cheap furniture... Each recliner was $699.99 & sofa was 2999.oo. We bought the extended warranty but we were told it was NOT leather and to bring it downtown to have it replaced with same material that wasn't leather. I now know every piece of material of this furniture will keep peeling off. The coffee table screws keep falling out and the end table wood cracked. This is my 3rd purchase from La-Z-Boy in 22 years and will NEVER shop or buy a La-Z-Boy product ever again. The customer service is horrible. They are friendly when you come to spend your money there but after that, they are horrible people. In my opinion, shop elsewhere!

I have always bought La-Z-Boy even though a little pricey great quality and comfort. Delivery was expensive from the Jacksonville location compared to other counties in Florida. I sat on it in the store and laid down on it and it passed my high quality comfort level. Excellent sofa for sitting and taking a nap.

I am very disappointed in the quality of my recliners. I bought them in 2012 and after about a year of light use, the leather starts shedding. It has been slowly getting worse ever since. I have a leather sofa and loveseat I have had for ten years that aren't in this shape. For the money and the supposed reputable national brand pf La-Z-Boy, I really expected better than this. I try to only buy quality furniture whenever possible so it will last me a long time. I expect furniture to be an investment that will look good and only show normal wear and tear.

No stars because leather sofa and loveseat which is only 4 years old and has been taken good care of, is losing color and tearing for no reason. Company says it is normal wear and tear. I have leather furniture which is 20 years old and in great condition. We paid almost $7000.00 for these 2 pieces and they are falling apart.

We purchased a La-Z-Boy recliner less than 18 months ago. We are senior citizens and I am the only one that sits in the chair and we travel at least half the time meaning the wear on the chair is minimal. The fabric is showing extreme wear on the foot rest not even where my legs hit. We have had numerous La-Z-Boy recliners and have had good results, leading us to believe the fabric was poor quality. La-Z-Boy customer service was extremely rude, it is not in warranty and you have no recourse... I had a call from a manager and her response when I told her how rude Valerie was. She said we have a Valerie and she was right. There is nothing we will do. It is out of warranty.

Made a mistake and purchased the 5 year extended warranty that the salesman said covered most everything, he said peace of mind. A three year old recliner is cracking on the headrest, called the warranty company, not covered. Called the store, nothing they can do. Lost my future business and learned a valuable lesson, DO NOT BUY EXTENDED WARRANTIES WITH LA-Z-BOY!

How many times should you have to fix the same problem on a chair? Each time it works just long enough for them to charge me again as a new repair. Same problem over and over but nobody knows why. After 4 times I was finally able to get this escalated. Alsyssa didn't even have the correct chair. She also didn't get that the chair is broken more than it is working. What she could explain to me is that under their policy I should be paying for each service visit because they fix it for a short time. What a rip off!!! I would never buy another chair from La-Z-Boy. $2500.00 for the chair plus service calls...I thought I was paying for quality. Not even close. Am I frustrated??? Of course! Not spending another cent at La-Z-Boy!

We purchased a power recliner in 2015 for $2138. It is a piece of garbage. We bought the extended leather protection that specifically says it will cover cracking and peeling. About 2 years in that started happening and the warranty people refused to cover it. Right before the warranty expired in 2018 the power wand quit. The warranty did cover that. Now the electric motor that raises and lowers the legs has quit. I have made several calls to our store in Reno, NV and one person told me the parts would be covered but not the labor. I could live with that. I told them I would be up Sat. (2/23/19) to exchange the part if they had one. They were supposed to get back to me and never did.

La-Z-Boy South Florida Location. I was extremely happy from the moment I walked in the door of La-Z-Boy on our schedule appointment. The store itself was set up nicely. We were greeted right away and welcome came from friendly lady who wore a big smile who we let know we were here to see, Keith ** (Sales Consultant). We sat down with him and talked about our design goals, our differences in design style my husband and I had in mind. He listen carefully. He explained the interior design process and the interior designer who would be assigned to this project to work with us.

I am disgusted with La-Z-Boy's service. My husband and I purchased 2 couches from them. One was a huge upsale with memory foam recliner almost 4000. When all was said and done. We were not told that the memory foam bust through the stitching. Also a screw randomly fell out causing damage. We called La-Z-Boy since we got a Warranty and were told it's 109 per hour service fee and, "Someone would be there between 730 and 1130." We did not get a courtesy call and the technician showed up at 700 am knocking on the door. The technician did not put on shoe covers. Tracked snow and mud through the house. Then he said he would have to order multiple parts and come back.

I ordered 2 Eldorado High Leg Recliners from my local Slumberland in August of 2018. I put down 50% of the total as this was a special order, and was told that it would be 6 weeks and I would receive my new chairs. It is now almost March of 2019, and I still do NOT have any chairs. They have been delayed at least 4 times due to fabric and wood issues. I have been in contact with my local retailer, management, and a La-Z-Boy representative, all to no avail.

I purchased two of the same Forum Rocker Recliners in Oct 2017, one for me and one for my wife. My wife used hers exclusively, and within 6 months the padding under the left arm shifted off of the wooden arm. This chair was repaired under the La-Z-Boy warranty without any problems. While undergoing the repair, "my chair" was moved and used by my wife. The same defect happened to this chair too. I contacted the store where they were purchased, and the manager said that since they were out of warranty, I would be responsible for the repair charge. When I explained that this was the same problem as the other chair, I was instructed to contact La-Z-Boy Customer Care.

In November 2018 we bought two couches and two recliners from the La-Z-Boy furniture gallery. When they finally arrived in February the first thing I noticed was that the backs of the couches and the chairs were made with poor framing materials, they uses plywood and OSB strand board in the backs. The fact that the couches creek and feel like they twist when you sit down in them really disappointed me, we spent over $3400 for two recliners and two sofas.

My husband and I purchased 2 La-Z-Boy 2 recliners from Katy Freeway store in Houston Texas. We have had their recliners in the past and they were great. We were talked into the memory foam and it is horrible! It collapses and shifts all around leaving chairs that are a couple years old looking like they are 5 years old. I started calling their customer service before Thanksgiving with return calls that were days later and never connected.

I bought a three piece suite in a grey suede. Within 6 months one chair had faded to be a pink colour. Both La-Z-Boy and the retailer (Recliner House Maroochydore) have done nothing to fix this but say it's sun faded, which makes no sense to me given only one piece from the suite is now a different colour. There is a complete lack of service with La-Z-Boy directing me to the retailer and the retailer saying it's up to La-Z-Boy. I feel like I have completely wasted $4000 to have a two piece grey suit and a single pink chair.

Please do not buy these reclining fake leather sofas. They are flaking and peeling everywhere you sit. I called the store I bought them from here in Key West, FL. called ROYAL FURNITURE. They have very upscale pricey furniture so I bought with confidence...and the brand was LA-Z-BOY so I had no reservations. I was told they were leather sofas... They are not real leather but something else that peels and flakes everywhere; you have to sweep and vacuum every day around the sofas. There is such a mess.

I have owned 4 La-Z-Boy recliners. Two have had real problems with the upholstery. The latest was a $1,000 leather chair. It appears that what appeared to be dyed leather is nothing more than a sprayed dark finish on tanned leather. After one year, the finish has started to peel off and it leaves two big light colored spots. I have done nothing to cause the damage, but sit in the chair.