La-Z-Boy Furniture Galleries Reviews

I purchased your top of the line leather recliner back in September. It was very expensive! I called yesterday for a repair order as it just quit working. I was told the soonest someone can come out is approx 3 weeks "due to the holidays". This is totally unacceptable to me. If you know the holidays are a busy time for repairs, why not staff up? This on the heels of a pending $3K order for additional furniture has me doubting my relationship with La-Z-Boy. I would appreciate a call from a supervisor, thank you.

We placed an order for custom upholstered furniture on 10/19. At that point, custom furniture was 4-6 weeks out on delivery and we were told to expect our furniture the week after Thanksgiving (11/30 - 6 weeks). When I called to inquire about the status of the order, I was told it was not even scheduled to leave the factory until 12/24 - 9+ weeks from the order date! Furthermore, I was told that we were never told the week after Thanksgiving for delivery. I am furious! Since we are moving in to a new home, I would NEVER have ordered furniture that would not have been here for the holidays! We have spoken to La-Z-Boy rep on 2 different occasions and find them to be quite rude and completely unhelpful. We will NEVER purchase from La-Z-Boy again! We were warned by friends and should have needed the warning!

Lo and behold my EZ Lift chair is malfunctioning yet again. Will file another claim tomorrow third. Warranty to run out soon then stuck with piece of crap paid $1000.00 for. La-Z-Boy refuses to replace as their warranty state to repair only, not replace. Be careful when buying for these scum as they don’t honor their product.

I have on La-Z-Boy products for 40 years between recliners and recliner couches. My family has also purchase La-Z-Boy recliners and still have 30 year old ones that are comfortable to sit in even though the material is worn. I purchased a La-Z-Boy recliner in June and 30 days after using it when reclined since it was a rocker recliner it would make a screeching noise. The technician came out and said, "I'll take pictures and send it to the factory. They'll let us know." I later spoke to customer service of the store I bought it from and they replace the chair. Now 5 months later the seat back lumbar support area feels like it is stuffed with rolled up socks. The customer service representative said, "Well you know they don't make things like they used to." My next Furniture purchase will be any brand but I might as well Payless for something else knowing that if it fails I can just pitch it and go buy another one for half price.

Ordered 2 of these (Astor Swivel Recliner 010519) on 12/7/2015 from Coffey Furniture, Granite Falls, NC. No order number. Both chairs have squeaked from the beginning and now are at the point where we are considering throwing them away. How do we lubricate to get rid of the squeak? What can we do. This is our 3rd order from La-Z-Boy but will have to be our last. HELP! Love the chairs but the squeaks are horrible. Coffey Furniture told us this is not their problem. This has been going on for most of the time we've had the chairs, but has gotten worse over time.

I want to start off and be clear when I say that when my wife and I started looking at furniture to put into our new house I wanted to go with La-Z-Boy because of their solid reputation and past experiences we have had. Like all things it seems these days I guess things have changed. The buying experience was fine and the sales team was knowledgeable and deliver was prompt and on schedule.

So after my Mom kept telling me to go look at furniture at La-Z-Boy (I was looking at less expensive options), I finally went in... She was buying us some of the furniture for our new home, so I checked it out. I was “captured” by the sales associates and fell in love with some pieces and the colors of the upgraded leather. Long story short, we, and my mother, purchased combined about $19K in furniture, which was an upgraded leather couch and 2 upgraded leather chairs (non-electric) and 4 pieces of wood living room furniture. Our living room looked perfect & beautiful, and we were happy, except that one of the chairs arrived with a “dent” in the back leather panel due to it leaning against something where it stretched the leather. We had a technician come to the house to assess the damage and he informed us to give it some time to see if it comes out on its own and that we had a year.

Awhile back we purchased a sofa and loveseat from you. The salesman talked us into the extra cost saying, "I am telling you it covers everything!" Needless to say a little while after it started getting pulls in it. After several calls, sorry not covered. Never came back and probably won't and told several friends.

I bought the chair for $1200. It was a big man chair. After the first 1 1/2 yr. the rocker pieces on the bottom of the chair broke off. They were glued, doweled and head with 3 screws. I reglued them and put in 4 boules with nuts. WHY didn't La-Z-Boy do that? After the 2 yr point, the back broke away from its mount. CHEAP FIBERBOARD. No way to repair it. NEVER AGAIN LA-Z-BOY. Your name says it all. I am posting it on Craigslist so everyone can see it.

Very disappointed in the quality of the last 4 recliners purchased. The last set purchased 12/10/2013, both just stopped catching when reclining, granted they are 5 years old, they look like new and get a sitting time in the average of 10 hours per week. The warranty is a joke, I just called. It would cost average $250 to fix. The leather set prior to the last ones were not much better. Just disappointed.

I get a lift chair and less than 24 hours later doesn't operate properly. Contact sales person I dealt with who said she was store manager and get nothing but run around. Even called corp office for help and still more run around. Nothing like spending 2400.00 for defective furniture. WILL NEVER BUY ANOTHER La-Z-Boy PRODUCT AGAIN.

Worst recliner ever, & not even a year old. When I bought it the sales rep told me that this was the best chair for comfort and back support since I have a bad back & was having pain in my shoulder. Bought it on 12/8/17 and already had to replace the seat, leg rest, and all the backing in the chair. I had shoulder surgery in April & have been out of work since because of the pain from surgery so, I have not been able to sleep in bed, so I have been practically living in this uncomfortable chair that was supposedly to be the best chair they had. When I was sitting on it, it felt like I was sitting on a board. When the repair guy came out on 9/28/18 he said the chair was crooked, leg clamps were missing on the right & left side and that the back Poly-fil was compressed.

We decided to buy a La-Z-Boy couch and sofa since there is a lifetime warranty and supposedly they are the best builders of couches. Well the problem here starts with the engineering of this product. After about a month, the area just under the armrest, where your elbow floats down... Since not everyone leaves their arm UP on the armrest (which is padded). There is an exposed (just under the material... Not padded at all) right angle of plywood! The sofa was really bad and they took a while to send out a new arm then another week to install it only to find that this arm is no better! Meanwhile the COUCH arms, just under the padded top have worked the padding away, exposing a hardwood edge which we have bruised our elbows on, forgetting it is there.

This company does not have the quality merchandise that it did before it sold out to comfort care. The foam padding and Dacron in the seat and back of my rocker recliner has failed. I can feel the wood frame through the padding. This chair is less than three years old. I called La-Z-Boy comfort care and they want to charge me $100 service call to just come to my house. I have contacted furniture reupholstery companies to get the padding replaced and it would cost me more to do this than to go out and purchase a new chair. There is no way for the padding and foam rubber to be replaced, without completely removing the fabric.

I spent $4,000 and it hasn't lasted a year. LifetimeWarranty is YOU PAY SOMEONE TO FIX IT AND YOU PAY FOR THE SERVICE CALL FOR $80 TO EVEN LOOK AT THE SHODY WORKMANSHIP, then it's at their discretions whether they cover it. You do an option of taking your FURNITURE in for repair, which you will pay labor for.

I am emailing to hopefully get answers about a case with your customer service dept. I have always owned La-Z-Boy sofas and have the Ultrashield warranty - about 2 years ago my sofa literally started to unravel. My warranty refused to pay due to it all being seam separations. On 2 occasions I contacted customer care - most l recently this summer after emailing pictures many times I still have no answers and my barely paid off sofa is unraveling and the warranty won't do anything. I am so extremely disappointed. The customer care folks told me what I have does not match what they have in the computer and despite sending multiple pictures I still have no answers. Please help me fix this. Thanks for your time.

We've never had a worse experience. To start with on the promised delivery date they discovered one of the couches didn't meet quality. They had a week to discover this, but waited until the delivery day to check. Then we couldn't get a straight answer from then on when we would get the couch we'd already paid for. Finally got a confirmed date and then the delivery guys couldn't find the house even though everyone else who has ever delivered has been able to.

Buyers - beware. Be sure you can return a La-Z-Boy if it is defective and get a refund. I will never do business with them again.

Very overpriced, very poor customer service, very poor store management. The contract is written only in favor of La-Z-Boy and even states at the bottom, "...any oral agreement on premises cannot change the foregoing between buyer and seller." In other words, the sales rep tells you anything to get you to buy the furniture, gives very misleading information, or leaves out very important information about the warranty (like ONLY La-Z-Boy leather spray can be used at so many times a year or the warranty is null and void). Would not return our calls when we had questions.

I just bought my fifth La-Z-Boy recliner chair. It is a "Jasper". It is a nice chair but the recliner slides way too stiff. I have called La-Z-Boy... and they told me how to loosen the adjustment wingnuts. I did that. I have almost totally reduced all tension... but it still is very stiff and makes a grinding noise when operated. It appears the front slide (no adjustment) is just too tight. Kind of unhappy with my one week old chair.

There is a discolored area on the headrest the size of a watermelon. It looks like crap. There are two small areas on the seat that we just noticed last night that where it is also beginning to discolor. I reached out to La-Z-Boy the cost to fix $760 - no way is it worth it - it is probably the same crap quality materials that they would replace it with so I'd be back to square one in less than two years. I will NEVER purchase anything from La-Z-Boy again. It is sad that an iconic brand has deteriorated to this terrible level of quality.

I ordered a leather duo sectional June 10th, it was delivered 8 weeks later with one sofa with different height legs and 3 scratched areas on the back where they brought it through door. I called right away. They gave me a discount (less than 10%) since I will have to take a day off for them to REPAIR my NEW sofa. I was not even given option to get a whole new one like I bought!!! It is NOW NOV 6th 3 months after it was delivered WRONG and has not been fixed. I cannot connect it together because of height difference so my grandkids fall through. I called to complain to Champaign office and was told I had already gotten discount. I could not return my sofa even though it has NEVER been what I bought and that there was a process and I was not being Adult! I wish I had never bought and spent almost $7000 and I will never return or recommend La-Z-Boy again and I have been having your products for 30 yrs.

We purchased two leather recliners that rock and swivel for $1000 each that was purposed for a secondary living room that was rarely used. Albeit rarely used they were cleaned religiously so not to void the warranty. Mechanically they work well, however a few months ago we noticed that sections of the leather started peeling/cracking. Mainly on the head section and slightly on the arm section. The rest of the leather looks really good (including seat area). This is a common known issue with defective bonded leather material. The warranty expired and La-Z-Boy refuses to do the right thing by a loyal customer. This is my third set of La-Z-Boy furniture. But I assure La-Z-Boy that was my last time unless they offer a solution. As it stands La-Z-Boy can't be trusted to stand by what they sell. Live life comfortably tagline means nothing! It's more like live life comfortably short term.

We have purchased several items of leather covered furniture over the years. We were always assured by sales staff that the leather process used by the company ensured that the leather would not discolor, fade, peel etc. The first set of recliners we had for 18 years and true to the claim, the leather withstood daily use, grandkids, pets etc. The second item an overstuffed sofa which we have had for 12 years also had no discoloration, fading, peeling etc. However in 2017 we purchased 2 replacement recliners and again received the same pitch that the leather would not discolor, peel etc. In less than a year, the finish on the leather started to deteriorate which we reported. The company sent a person out to take pictures of the problem.

My sofa less than a month old with 3 issues. Service comes out takes entire bottom to repair, orders parts, brings sofa back out, puts back together, nothing repaired. I call as always my store, emails, complaints. No resolve, trip to store, talk to manager. Says she will call back next day, she doesn't. Again I wait, call my salesperson, explain my complete disgust, by now I just want a complete refund. More emails, all explained to service, owner/manager and a few more, 10/29.

My wife worked overtime to buy two new La-Z-Boy recliners. The chairs are ok overpriced in my book. But they slide like crazy and have ruined our hardwood floors. We have chased these things all over the living room. It brings us to tears to look at our floors. I have spent a couple extra hundred on Matt’s and so called fixes on the net. Best advice; stay away from La-Z-Boy recliners unless you want your heart broken.

We purchased a chair and a couch to replace the ones we owned for 16yrs. The chair pilled, the fabric ripped at the seams, the springs sag, the arms are flat/sagging. General attitude is "too bad, so sad." I could have purchased a better quality piece of furniture at Wal-mart and spent a lot less.

3 years ago purchased a Briggs sofa with material code C124153. It has been fine. Very happy with it so we purchased a new Briggs sofa and chair with a different material for our living room material code D148707 and it has been a disaster. We contacted Forever Furniture 2 months after purchase. They said they have to follow a procedure and send someone to shave the furniture as pilling is normal with some fabrics and so they did a week later it was even worse and they came again shaved again but it didn't help.

Requested two small bolts to repair my recliner on Oct. 1, 2018. After several emails and phone calls to Valerie, she said she contacted the manufacturer? and they shipped the bolts around the second week of Oct. It is Nov 1 and I have not received the bolts, called Valerie and she said she has again contacted the manufacturer and says they will ship them again? I doubt I'll ever see them. This is one ragtag operation, very unprofessional, unsympathetic and uncaring. What a joke, lifetime warranty, don't believe it. Never again La-Z-Boy, you're dead to me!!!

I worked at a competitor furniture store for 18 yrs, and when it came to buying new furniture, I chose La-Z-Boy! Best on the market in my opinion. From Scott, the sales manager in Irondale, to James **, my salesman, to the 2 delivery men, everyone was awesome and went the extra mile to be accommodating! The furniture is good looking, and comfortable. Very happy & highly recommend!!

Ordered 9-8-18 but still have nothing. At the time I ordered this chair, the sales woman told me I should receive delivery of it in less than 6 weeks. That period of time has come and gone. I did call the store but was told there was at least a week's delay before the order was sent in but that I should receive advice of my balance due and a delivery date by the next week. Nearly two weeks have elapsed since the telephone call and I have heard nothing from La-Z-Boy. Customer service seems to be lacking here. A telephone call or email explaining the delay and estimated time of delivery would be nice.

I purchased a beautiful electric recliner couch 12-13 17 from Jeff, wonderful and helpful salesman. That is where it ended. July 5th of 2018 with my purchase only being 6 months old the trouble started. I was vacuuming my couch cushions when I noticed the material was fraying. I don't have an industrial vacuum, just a Hoover Wind Tunnel. For 6 months I was given the runaround trying to get something positive done. In the meantime I was informed that the material was discontinued. I wonder why.

My dad bought one of your power recliner XR+ chairs 2 years ago after he well researched which chair was best for his medical condition. Your chair was #1 so he went down to the store and tried the demo out and ordered one to be made. Since its delivery he has had issues with the foot rest catching his carpeting. My dad being disabled was unable to use he body to push back and lift and relied completely on the remote control to ease his legs up and lift him back, which in the store it did perfectly (but you didn't account for carpet). My dad called numerous times until a rep was finally sent out to investigate. His solution was to accuse my dad of trying to back out of his contract that there was nothing wrong with the chair. I tried to suggest the chair needed a lift but he argued again that nothing was wrong with the chair.

One of the two recliners we purchased has a hole on the left side between the top and seat that I can put my fist through. The saleslady from La-Z-Boy came, took photos and agreed that it was not right. They ordered a new back. When the man brought it, the hole was still there. He stated that he would not have me sign the paperwork because he thought something was wrong with the frame. Jessica at La-Z-Boy told me they would pick it up, take it to Mobile and try to fix it. She could not tell me when it would be returned. That is unacceptable to me. They have my money and I would not have use of the chair for an indeterminate amount of time.

I bought my La-Z-Boy recliner 2.5 years ago. The footrest no longer lifts up all the way and there is a part loose resting on the floor under it. The fabric is cheap and so is the foam. I bought a $125.00 service protection plan at the time of purchase. I began the repair or replacement claim. I was told there was "accumulation of damage and the claim is denied. I have only gently used it. Cheaply made and lousy product support. I'm pursuing it further at this time. Customer abuse began in the store by lying about the service protection. The warranty furniture inspector was unprofessional and so was the warranty 3rd party.

The quality of the wood is less than expected. If you rub your hands across the fabric and feel the wood, you can feel the knots and holes in it. The cushions have gaps in them and things like the remote and even a book slips all the way through. You can actually see all the way through to the floor. We have called La-Z-Boy and the store where we made the purchase but nothing was done.

These two recliners we purchased just 6 weeks ago are the biggest pieces of junk and I’m slapping myself for not buying FLEXSTEEL BRAND FURNITURE. I should have known it was a scam when the girl at the store said, “no discounts, no returns.” I’m usually a very good shopper finding good deals on good merchandise but boy did I blow this one. DO NOT BUY LA-Z-BOY, BUY ANYTHING ELSE. ANY. YOU’LL BE HAPPIER WITH IT.

I found out the hard way that only La-Z-Boy's recliners are covered in real leather, love seats and couches are covered in BONDED leather, it is vinyl looking material bonded to fabric. We bought a recliner, a couch and a love seat exactly three years ago for $8,400. We also bought insurance with Ultra Shield through La-Z-Boy.

We custom ordered 2 couches in June, 2018 after selecting them based on the floor model. After 6-8 weeks, as we were told, the couches arrived but they are not the same as what we ordered. While the color and fabric is fine, the couches are hard, sit higher than the floor model so my feet don't touch the floor, and the back of the couches are low and don't offer neck support.

We are pensioners and decided to purchase new reclining sofa, chairs and loveseat for our retirement years. We already have a La-Z-Boy rocking chair that is 40 years old and still in perfect condition. The new items we purchased cost us approx $6,000 total. We were very excited when first receiving them but soon realised that in order to have the recliners work we had to have electrical sockets to plug in the furniture in order to use the reclining motion. We should have called and asked for a refund right then and there but we didn’t because we thought this was normal for recliners, IT IS NOT, my sister bought a reclining sofa and chair from a reputable company in UK and it is silent and motor operated.

Bought a La-Z-Boy reclining couch in 2015. I am the only person that sits in this couch and I weigh 130 pounds. Within the first seven months the Foam in the back Section of the couch started flattening out. I should’ve said something at that Point, but decided to use the other side and fluffed it up. Same thing happened to the other side in the same amount of time. Unfortunately the warranty was up and they tell me They will give me a ”small” discount on a new couch or I will have to pay for repairs. We have had La-Z-Boy recliners all of our lives and have never had such poor quality. Cost of the couch was $1200 and it is certainly not up to standard. We are very disappointed to say the least.

Fell in love with a grey fabric sectional August 2017. Upgraded and ordered another style with the grey fabric. Received in late October. By Christmas, it had started to pill badly. Service came out in January and documented and agreed it was a bad batch of fabric. Reordered new sectional after I was assured there was nothing wrong with fabric. New sectional arrived in May. Started pilling again in September.

I just purchased a sofa, loveseat and recliner from the La-Z-Boy showroom in Springfield MO and was so impressed with the sales, management and ownership of this location. The items we purchased were in stock and we picked them up at the time of purchase. Unfortunately one of the recliner backs was damaged due to the packing on our way home. After I reported this unfortunate incident, the manger called me, gave me her personal cell phone number and the owner called me the next day and assured me that the part that was damaged would be replaced. I was sad that my new furniture was damaged but was so impressed with the rapid response. I will definitely recommend this store to anyone looking for quality furniture and excellent customer service!

STOP AND READ BEFORE YOU PURCHASE ANY LA-Z-BOY PRODUCT!!! CUSTOMER BEWARE. I purchased a sofa, chair and ottoman less than 2 years ago and the frame on the sofa is already broken! I live alone and the furniture has been hardly used. I specifically purchased the set because of the brand La-Z-Boy which has always stood for quality and customer service. This is no longer that brand and La-Z-Boy no longer stands behind their product. When I contacted the store I purchased the product from they informed me that the warranty issued by La-Z-Boy only covers the material and no longer covers the labor cost. They also informed me by the time I pay for a repair (if even possible) of the frame it would cost as much as a new sofa!!

I purchased a sofa and love seat after a year and half the cushions started to sag. I called to get new foam inserts. My cushions were still under warranty so they replaced the cushions inserts. Now the cushions are worse than before. I paid a lot of money for my furniture and it is awful. I asked what the company could do for my situation and the answer was not much. Very disappointed in La-Z-Boy furniture.

I went into the Montgomeryville store yesterday looking for a couch and found one that I liked. I have a chair at home I'm trying to coordinate the couch with. I asked to bring home the sample of the fabric so I could look at it next to my chair, and they wouldn't allow it. I offered to leave my credit card # and told them that I would bring it back today - still not good enough. How am I to buy a couch if you won't let me bring home the fabric sample? The salesperson Carol who was very nice and understanding said if I ordered the couch and didn't like it when it was delivered I was stuck with it. Carol tried with management to let me take the sample home. No luck. Sad.

So disappointed in the loveseats I bought. Piece of junk. The fabric is all wrinkled over, very uncomfortable. The rollers for the recliner went bad within the first year. The foam has gone down, no support for back, or bottom. The frame is loose. I would not recommend buying La-Z-Boy. Years ago I would, not the same workmanship anymore. Sad.

I ordered 2 La-Z-Boy Eldorado High Leg Recliners from my local Slumberland dealer at the end of August 2018. I was told that they would be 6 weeks out~ which was supposed to put my order in about now. I received a phone call from the retailer last week informing me that we would be ANOTHER 6 weeks out. When I asked why, they said they would find out. It took over a week to get an answer, and now we are pushed back ANOTHER six weeks, which now equals 12 weeks out. If there is a manufacturing delay on these chairs, why don't the retailers have access to that information? I have sold my other chairs and am now sitting 'chair-less' thru a family event, and quite possibly the holidays.

Can't write the whole story again. Leave it as a poorly build $1800 recliner with inferior parts broke after 14 months and your "best in the business" warranty will cost me $150 for pickup and delivery to your Dallas location and then $125/hr for the repair which I bet you will figure out how to turn a 15 minute job into a 2 hr minimum. Your customer service at LB Int'l as well as the local franchisee is the WORST in the business. In fact your LB Intl service rep lied to me. They said they would DEFINITELY get back to me by THIS Friday and that was THREE WEEKS AGO!!! I did not read your guidelines and I do not care what they say. The truth is all that matters whether one likes it or not. I spent untold hours trying to resolve this and at this point I need to do ANYTHING else in life! See ya!

La-Z-Boy power recliner quit. 6 years old. Lightly used by single person. Imagine it is a power supply issue. Can only source via La-Z-Boy. $109 for service call -three weeks out - that I must pay for now. Assuming it is a power supply issue, (and repair person has one in hand) additional $155.00 charge and a whopping 30 day warranty. Meanwhile, stuck with chair with foot-rest raised - in the way and totally unusable. What a racket! Buyer beware!!

I bought a James right side loveseat with a left side chaise. The loveseat broke twice and they keep having to order parts. I paid a lot of money and thought I was getting a quality couch but it appears I got a nightmare instead.

I purchased La-Z-Boy Crandell Recliner Aug 2017, by Oct 2018 the recliner was useless to me. $80 for a service charge and $60 an hour for labor, after 17+ years of having multiple La-Z-Boy recliners, I am putting it out on the curb Nov 2018 to have it hauled away as junk. I will never buy this product again, just a waste of money. This company should be ashamed of themselves for selling a product for almost $1000 and delivering a piece of junk.

Purchased recliner 4/2017 along with furniture protection insurance. Filed claim 9/2018 due to chair "sinking" as you sat in it. Claim denied because they claimed not manufacturers defect which it obviously was. $400 chair should not have broken down at 1 1/2 years when only used 3 hours day. Will not purchase any future La-Z-Boy merchandise nor shop at Badcock Furniture. Poor customer service and an attitude of could care less. Purchasing the insurance appears to be a scam.

Complaining about manufacturing levels (or, lack thereof). We bought these custom made recliners Sept 2017. I called in March of 2018 because the backs were sagging and the seat cushions were imprinted. Service came out and said for us just to fluff the back; unzip it and pull all the stuffing up and fluff it up. That is ridiculous for a new piece of furniture. I complained on their website and was answered: (holding my nose here) "They have met La-Z-Boy manufacturing guidelines." In addition to those irritants, now the color of the fabric is actually RUBBING OFF on the chair arms. When you vacuum the chairs, there is no padding below the fabric, so you scrape the frame each time! I have a Flexsteel LOVESEAT and it is perfectly made; quality construction and the frame is padded so you don't catch your vacuum on the fabric each time you clean. Very angry and feel betrayed by this company. Sales were wonderful.

When we purchased our furniture on September 28, Christina ** advised if we seen an ad with a better price to contact the store. I contacted her on October 4, as there was an advertisement advising free delivery. She advised she would need to talk with the manager. She called me back and advised that the purchase had to be that day. I advised that is not what she advised me and she stated she understood and that there probably would be other customers upset too. She advised she was not aware that it would not apply. I believe La-Z-Boy should have to stand behind what their salesperson conveys to customers. It may help if they are properly told what is covered and not and convey that to their customers.

Loved La-Z-Boy products because they have always sold us on the Lifetime warranty as a selling tactic. We have a Sofa, 2 recliners and recliner chair. Spent big bucks for what we thought was quality and great support behind the product (wrong). Our big boy recliner is failing from workmanship and when we checked about the warranty we were told that the parts were covered but the labor and transportation were not. Labor is $125 hour plus transportation (outrageous). This was not told to us in when purchasing these items. We had a smaller recliner that required repaired and they fixed it at N/C so no reason to think that lifetime warranty was as stated all covered. Buyer beware on the warranty. We will certainly reconsider future purchases and will advise all our family of the same moving forward. It's sad that our recliner didn't hold up and the rocker mechanism is falling apart.

I drove 60 miles & special ordered a recliner from William ** the store manager at the NY store in Latham. I waited 8 weeks for it although he initially told me it would be a 6 week wait & drove back 60 miles again to pick it up. When I got there, William ** was not there and the recliner was in the wrong fabric. I refused to take it and demanded my money be returned, which it was. I am extremely disappointed, to put it mildly, that the store manager couldn't get this right. I will never do business with La-Z-Boy again nor will I recommend them to others. There is no excuse for this. I wasted two days on this... one to order and the other to pick up. I'm extremely upset with you. I expected a quality product from a quality company and received neither.

About me: I am a 71-yr-old retired professional female, 5'4-1/2" tall,160 lbs. I am unmarried and live on a fixed income. My working career spanned 50 years. I assumed the role of property manager for the 10-unit senior condominium where I live in order to earn a little more money. My work here is 24/7. Events: On 12/19/17, I bought a special order burgundy leather electric rocker recliner from the Pensacola, FL Lazboy store: Style 1HR512, Base Cover LB133409. Total cost was $1,666.20. My lovely chair was delivered on 01/29/18.

Purchased a $2000 leather power rocker recliner in May, 2017. Soon after, it had a mechanical failure (a broken weld on the recliner mechanism), which was fixed at no charge in a very reasonable time period, after one call to the service department. So far, so good. Today (10/11/18) I discover that the leather surface of the headrest is de-laminating and called the same service department. The representative looked up my file, stated that I had not purchased the extended warranty, and blithely stated there was nothing he could do.

Purchased recliner Jan 2017, along with extended warranty. Foot lift broke a few weeks ago. Warranty company claims it's not covered, and La-Z-Boy won't respond to my inquiry. I would definitely think twice about purchasing from them.

I bought a small recliner on 5/27/18. There is no padding on the arms so the frame rubs my arms, and I have no doubt this will make for uneven wear on the fabric. The fabric showed wear after only 2 months. I contacted my dealer, and they said they could do nothing. Call customer service, they said. After two weeks and 4 calls, I got customer service to answer. The only thing they could do was to schedule a service call. The service technician came two weeks later. Since then I have heard nothing. No contact at all. La-Z-Boy will not take the chair back, they will not replace it, they will not refund any part of the price.

I had La-Z-Boy chairs for 12 years no problem. Three years ago we purchased two very expensive leather recliners. On one of the chairs it’s like the leather is rubbing off. A guy called to tell us it would be over $100 dollars to come to the house and check it out, I said that’s ridiculous so I sent him pictures. He seemed shocked and told me it would be $600 to fix it. I said forget it.

La-Z-Boy delivered damaged furniture... scraped and scratched leather and more unseen damage after the sofa, standing up on its arm with no protection fell over. Store said they would "rebuild" it. After thinking about it, no returned phone calls, 2-week lapse in parts ordering, keeping all our money, we decided we did not spend $7000.00 for REBUILT furniture! The poor customer service made us realize that there was no way any warranty would be honored. A week after purchase, our sales rep. tells me that for the next 10 years, I would have to drive 45 minutes to the store to have my leather conditioner bottles filled up and use at least 4 times a year. If any other product used, the warranty would be null and void... one of many facts they do not tell you at time of purchase. READ THE CONTRACT!!! It is very one-sided in favor of La-Z-Boy.

Chair is awful. You can tell it wasn't built well. This is the third time that we'd have to have a repair guy to come fix the footrest. Only my husband sits in it so it's not handled roughly. Cheaper to buy a new chair!

I bought a sectional couch and an ottoman for $5000 with the 5 year warranty 7/2016. The couch itself is great but the material is garbage. After about a year I noticed the leather or faux leather, whatever it is, started to peel away from the fabric. This stuff is as thin as paint. Now it is doing it over the whole sectional and ottoman. I called La-Z-Boy and they told me I would have to pay out of pocket to get it fixed. I also called the 3rd party warranty company for the plan I purchased and they denied my claim based on the fact that they don’t cover peeling. So really what was the point paying for something I can’t use? I then called La-Z-Boy back and was still told I would have to pay out of pocket to get my 2 year old $5000 couch fixed.

The La-Z-Boy chairs are heavy and well-built and our customer experience was good, BUT - we have been buying recliners for over 40 years and our recliners are the most uncomfortable chairs we have ever owned. We have had the recliners for a year and have tried and tried to get used to them, but we can’t. We contacted our local La-Z-Boy store twice, but got no satisfaction. When we can find recliners that we like, we will be selling these thru consignment or on Facebook. They were very expensive. At this point, we would get recliners from an estate sale if possible. We are very unhappy.

Paid in full for sofa, it was delivered damaged by very incompetent boys at a cost of $400.00. I could not get any answers from them re: type damage after it fell over in the truck, parts ordered, how long would take. No one returned our calls. When we got through to someone, no one knew what was going on. We decided we did not want "rebuilt" furniture for $7000.00. We did not go to " La-Z-Boy Rebuilt Furniture Galleries." Found out later that we had to use ONLY La-Z-Boy leather spray at specific times in order for warranty to be honored. We knew right then we were screwed...they would make up all kinds of excuses to not honor the warranty. All furniture they call "Special Order" and cannot be cancelled for any reason (even if it's damaged). Bottom line: very expensive furniture, very poor customer service. Save your money and go to a consignment store.

Today I visited the La-Z-Boy at Galleria in HENDERSON NV. I needed assistance with a product dilemma that has persisted for 3.5 years and three service calls deep unresolved. My intent was not to deride, sow discord or find fault, but to merely work the problem objectively with the only group that could help me, the provider.

We purchased this sectional and separate loveseat last February-delivery in March- and within 1 year's time had OVER 5 service calls for the cushions deflating. The cushions were replaced (except for the chaise section-which they wouldn't do) only to have them deflate again within 3-4 months. The fabric became very loose & wrinkled, became paper thin and then ripped.

We ordered a couch in November of 2017. It was delivered in late December. It had damage to the back panel. Called Service at 214-631-1813, was routed to Valerie (M through Z). She sent a furniture repair man to the house to do an assessment. He left with no instructions. A package with repair materials arrived at the house with no instructions. I called Valerie back a few months later asking what the next step was, she indicated that "I was supposed to call when the materials were received." I had no knowledge of this and as this is not a primary residence but where my senior mom lives. Anyway Valerie indicated she would send this to scheduling. I heard nothing.

I purchased this recliner from store that is closed now and no help is offered. The recliner is made in colored leather and the pieces my hands and back of my head have discoloring to the leather. I did not purchased the warranty for leather, but was told this would not have been covered anyway. I was thinking of trying to dye the leather myself and even if I ruin it I do not care as it is ruined already. There are other things bad with this chair but the main thing was discoloring of leather. I do not use hair products or hand lotions as they stated this was my problem. I would never buy any item from La-Z-Boy as they do not back the items they sell.

I purchased a La Z Boy double reclining sofa four years ago. About 1 year ago I complained to the store from which I purchased it that the “Renew” leather was peeling where the seams meet. Since then the seats have begun to crack and peel. 4 years is a rather short time in a pricey piece of furniture’s life to be looking shoddy. This sofa has been used by adults only.

Purchased a recliner in late 1999. Mechanism broke in Jan 2018, dealer charged $250 to repair. Broken again in August. Want another $250 to repair. Escalated to Corp. They refuse to warranty, offer $200 voucher on new chair. Lifetime warranty does not seem to be for a lifetime. I will not buy another La-Z-Boy.

We purchased in 2012, 4 times tech out to shore up the cushions we sat on. We weigh under one eighty. One of the backs is in need of repair. Will never buy their product again. Piece of crap!

Less than 18 mos old, 2 Laurel sofas purchased from La-Z-Boy Gallery are coming around at the seems of the attached back cushions. I purchased the 5 year protection plan on both pieces. La-Z-Boy is saying this is out of warranty and the extended protection is on the fabric to cover stains, etc. Clearly this fabric did not stand up well and shouldn't have been used on this sofa, but besides wanting to charge me $130 to come look at what can be done, they hung up on me when I wanted to speak to a manager. I loved supporting an American Company, but now I will tell everyone I know to stay away from La-Z-Boy as they don't back up anything other than the mechanics of the furniture. There aren't many mechanical pieces on a sofa. Hugely disappointed.

Some of the WORST furniture I have ever bought. Within 1 year, there was NO support on the coach & recliner cushions (they are flat, and we are small people that use it), the foam came disconnected from within the fabric on the recliner and staples are poking out of the fabric, the fabric is poor quality and is forming into little hard balls because it's wearing away. For a 5 year old $3800 purchase, I expect a little better wear than this. HORRIBLE.

I have 2 La-Z-Boy recliners, 6 years old. 08/2018. It took countless tries to get thru to customer service. Better than most, I eventually got thru. Told 1 hour labor fee $109+tax to start and $12.99 for part freight. Set appointment and paid fees. Tech. showed up for 3 minutes to verify actual part indicated was broken. Took photo and left. I could have done that. Parts arrived promptly. Received call: est. would be 2 hours labor. Tried numerous times to schedule service. Could never get thru.

This is not some rant - this post is to get the attention of La-Z-Boy corporate and the 900,000+ followers of this page! Our family was a REPEAT CUSTOMER of the brand. We were absolute fans of the quality, but not now. Our last purchase can't hold a candle to the prior sectionals that we bought. We were so pleased with our first set (more than 15 years ago) that our daughter still loves it. It is in better shape than the set from just a few years ago. We tried contacting both Corporate and the dealer, but they didnt want to hear us. Our appeal is to potential customers to be very wary of the changes in quality. It is not the same! If I can appeal to 5, 10, or 100+ potential customers, maybe they'll change something. Please share your thoughts!

Hello - I have gone to your website and have now entered my 3rd request on the "contact us" screen to see about getting my couch repaired and no one will contact me. How do I get service? I have called the store and no one answers. This is very frustrating.

I have been using your recliners for the last 25 years and have been very satisfied until this one. I purchased this recliner 6/28/2018 and have had someone here 3 times to try to make it comfortable and it has not worked. This is the most uncomfortable recliner I have ever owned. Right now I have to sit on a cushion to try to relieve the awful pain I have in my lower back. I am 82 and would like to be comfortable. Have talked to supervisor and been told there is nothing they can do. Please help me. Thank you.

Ordered sofa and loveseat 4/17/2018. I called on May 18 when the furniture was delivered. The delivery men damaged the legs to the sofa. Chunks are knocked off the legs. I kept the pieces. When I called Nisha said Connie would have to order the legs, and the delivery guys did log the damage. I called several times (all logged). I finally called corporate on August 16th, or at least they said it was. Trisha told me the legs are still back ordered from overseas. (Thought everything was USA made). Trisha would make sure I was kept informed on a weekly basis of the progress. I have never heard from anyone. Today we received the legs in the mail. They are not the right ones! They are square and ours are rounded. This is terrible service. Please take care of this.

Couch was delivered about two hours ago, had to call customer service to tell them to come pick it up. The smell is overwhelming- I can taste it. Spoke to Moses at the customer service number and he is working on it. I am so disappointed. The couch is gorgeous and super comfortable but after sitting on it for about 20 minutes, I can't breathe. For a couch in this price point, one would assume you would not be using toxic materials. Googled the issue and found numerous complaints on the matter, stating that the smell does NOT go away. I'm going to have to go to another store- I did not have this problem with the couch I bought from Jordan's furniture. There are complaints about this going back to 2016 so clearly this is an ongoing issue that you're not addressing. Again- so disappointed.

We went in to the La-Z-Boy Furniture store to buy a couch and love seat. We wanted quality so we purchase all leather including the back etc. We had to order the Furniture. It came in the middle of a move to a new house so we had it delivered to our old house. It all seemed fine until we got it home to our new house and found that the Furniture didn't sit like the one in the showroom. We called the office and were told that they were sorry but we should have read the purchase order, It says you only have 3 days to reject it. The lady was very sorry but we will have to live with it?? The couch has better stuffing than the love seat. Well we will start shopping for some quality furniture as soon as we can and get rid of our $10,000 La-Z-Boy (Mistake). Very poor customer service and frankly the quality of the furniture is sub-par.

We bought a sectional, about 3 years ago. We also bought an extended 5 year warranty. The extended warranty isn't from La-Z-Boy. It is through Ultra Shield. We spent over $5000 on this furniture. The stuffing in the furniture has worn down, and the sectional is uncomfortable....you can feel a wooden block through the side of the recliner. I've had cheaper furniture that lasted longer than this. This is NOT covered under the 5 year extended warranty. I have some stains, that I thought maybe they could help with. I haven't been able to get the stains out. You have to report the stains within 5 days of the occurrence(s), so that's not covered.

I purchased two identical recliners around May 2018. Got them home and now have issues with both making horrible squeaking, and other type of noises. I contacted the store and was told I have to physically bring both in for repair. I do not have the means to transport recliners back and forth. Both quality and service was horrible! Will never purchase their brand again. Not sure what's changed but obviously company is in decline...

I ordered a Maverick Leather power sofa back in June of 2018. The salesperson and all involved in my purchase are stellar! Excellent marks in sales, details, color selection and attention to detail. Where things went very bad was in delivery. My sofa arrived with punctures and tears covered up with touch-up paint! Really? It looked like my sofa was someone else's reject, and I would be satisfied with it. I have made 5 La-Z-Boy purchases before, and all were a pleasant experience. This delivery was a disaster. I went to my La-Z-Boy store and they are doing everything they can to make sure this never happens again. A brand new sofa is being ordered and followed through with all necessary details for me and their store. Again, I want to be VERY clear...salesperson, store and manager are wonderful! This time the product was totally unacceptable.

I bought this chair for $804 including delivery. After I rearranged my furniture a month or so after it had arrived (it arrived on June 14, 2018) I noticed a serious fabric defect, a roll of fabric where there should not be any. I called for service. A person came in early August, looked at it and remarked "I do not know how it got out of the factory like this." He said he would send for some fabric, come back and reupholster it. I was not happy about this. When you buy a new chair it should not need repair.

My four year old La-Z-Boy Maverick model leather recliner has large hole worn through the headrest. La-Z-Boy will not replace it. They say my hair and head oils caused it. Warranty is only one year. And they say they cannot fix it even with a fee.

Went to a La-Z-Boy furniture store to purchase a new couch and chair because we wanted quality furniture. We waited 6 weeks for it to be delivered and it was absolutely horrible. Material was sagging, lines were not straight, pillows were crooked, and the fill did not come close to the corners. We reported it, and then waited 3 weeks for anyone to come out. When the guy that came out saw it, he said that it was sub-standard and that we would likely receive an in-store credit or the option to have the existing furniture fixed. He said we would hear back within the week.

We replaced our 20-year-old La-Z-Boy recliners and couch with a new set because we wanted a color change. The old set was great quality and still functional. The new leather on this now 5-year-old set looks worn and shoddy. One recliner broke and needed a new sidearm which took 4 months to repair. We are totally disappointed with our $4,000 purchase of what now seems to be garbage.

In 2015 we decided to replace our 26 year-old recliner. We picked up the new one in November 2015. The attached photos show how the new one has held up. This chair cost in the neighborhood of $1,500 and has been treated no differently than the one we bought in 1989.

I had always enjoyed great quality with pieces purchased at La-Z-Boy. Their sales staff were helpful (Greenville, SC Store). I bought a double reclining leather sofa - custom ordered red. I spent a lot more than intended, but I figured this would last a very long time. I bought the warranty. I have had this leather sofa less than 2 years, and it is horribly cracked and peeled. The leather is literally peeling away from the fabric - which is what happens when you buy the cheap leatherette or bonded leather. So, I called to initiate my warranty. Cracking and peeling is not covered. They only cover if you knife or burn, but poor quality on their part is not covered under the warranty. I'm very disappointed. I should mention, we are light on the sofa. I work a lot so it is truly lightly used. I don't know if they changed their quality on everything, but buyer beware their leather is pure garbage.

We purchased two large oversized recliners exactly the same. Within a few months both of the backs have a piece of wood that broke in the exact same place. The one used by my husband broke first and mine broke shortly thereafter. My husband weighs 175 and I weigh 150 so I don't think weight was a factor. I called several times and left voicemail for their customer service person. She never answered her phone and never returned my call. This was done within a year of purchasing. In the past we had a lazy boy that lasted 36 years and it was still pretty good when my son sold it. Now the quality and workmanship is extremely poor as is their customer service. I would never recommend or purchase their products again. In addition these are the most uncomfortable chairs we have ever used. You must insert a cushion behind your back as these sink in so far they really hurt your back.

I purchased a Charlotte 7-piece set, including matching chase and end-tables. Within a 3-year period I noticed the resin weave side and chair backing materials starting to crack on all the pieces. I was not worried at first, thinking that the 7-year warranty would take care of it, but to my great disappointment, I was told the resing weave was only warranted for one-year! I made my purchase decision based on the prestige of the name-brand and the years of service myself and family had enjoyed in the past with La-Z-Boy products. The product tags on individual pieces prominently advertising the 7-year warranty and claims of "all weather resin weave..." certainly fooled me.

While the online only ordering process was easy. Their consumer service department was not very responsive. In never received and delivery information. When the driver showed up at the door. He was actually surprised to find me there. However, he was very nice. All the 12 pillows in my order were filthy. One recliner was damaged. It appeared the base was manufactured outside the tolerances to receive the chair back. I sent the company the required pictures via email. My only brief phone response was it happens all the time. Was for the email team to contact you. I’ve not received a response yet. Other emails to their consumer service department have gone unanswered until phone contact was made.

Bought a La-Z-Boy Living room suite with a lifetime warranty. Had to call for a Recliner repair. Was told their lifetime warranty is only good for ONE year. What the heck!!! Never buy another piece of furniture from LA-Z-BOY again. Reason we bought it was for the LIFETIME warranty.

If you buy at La-Z-Boy or anywhere else, please do not waste your money on Ultra Shield. La-Z-Boy will not help you with your issues either, they are very happy to pass the buck and will not honor anything at all that you were told by the lovely and personable salesperson. Ultra Shield came out three times, or their tech did, to clean my chair that had a stain covered by the warranty.

I order my $3000 sectional on July 4th and had a great in-store experience. Since then, my experience has gone from disappointing to devasting. My original order said the couch would be delivered in 4-6 weeks. 5 weeks after I placed my order I called La-Z-Boy and they told me the couch would arrive AUGUST 27 and I might have it by SEPTEMBER. I called my original store back and spoke with the manager (by the way, there is no escalation calls at La-Z-Boy, the store manager is the top of the ladder) and he was able to get the couch shipped from Tennessee on August 13th. Another sales rep called me that same week and said it would be another 10 days and they could send me a loaner. I eventually got my couch on August 23. What bothered me the most is that no one notified me that the couch would be arriving 7 weeks, and possibly 9 weeks, after I placed me order. If I hadn't called on a daily basis, I would still be waiting two more weeks.

We had purchased a nice dark brown leather sofa set less than 10 years ago from La-Z-Boy furniture store. However so disappointing to find that the leather stitching is ripping apart, and the appearance of random cracks all over the sofa, as well. It’s evident that La-Z-Boy’s material quality has deteriorated; which explains why La-Z-Boy only offers a one year warranty on leather. What a waste of money considering I paid $4000 on this leather sofa, loveseat, and recliner chair set. Terrible quality for the price I paid. I will never purchase La-Z-Boy again in my lifetime. Beware furniture shoppers.

Don't fool yourself into thinking there will be some dependability associated with a national name like La-Z-Boy. My bad experience started when I arrived at the Rockville La-Z-Boy store at 5:55 pm on a weeknight to purchase 2 recliners, and was immediately "greeted" inside by an unfriendly representation telling me the store was closed. Despite the fact that the store door and website both said closing time was 9 pm not 6 pm -- and despite my having driven an hour to get there. Later I went to the VA La-Z-Boy store and literally spent 10x the normal cost on recliners (e.g. spent thousands of dollars more to buy cloth La-Z-Boys on sale --instead of the hundreds I could have spent to have 2 nice leather recliners from any local retailer that would have delivered immediately -- because I thought the La-Z-Boy brand would last longer). Took 2 months to receive the chairs.

I want to update my review from yesterday. I was able to call today and speak with a manager and with some resistance I was able to get them to replace the stuffing in the chair, The Rocker base and to recover with a different leather since they no longer carry it for a minimal fee of a hundred and some dollars. I wanted to make sure that I gave them credit for resolving the problem.

I have purchased many chairs from you but this one is the worst. Stuffing is minimal - wood frame is felt all over - no stuffing on sides. Footrest is separated from seat by a bar partially wound with fabric - chair seemed okay in store. This was model no.013407 - will not see me again.

Thank you La-Z-Boy!!! Last week after almost 16 years, my trusty chair fell completely apart. This is no ordinary chair. Because of my health conditions, I live in my chair - I sleep, eat, watch TV and read in my chair. The only time I am not in that chair is when I am on the computer and here in my desk chair or the other all important bathroom throne. These last few days have been awful as I have played Goldilocks trying to find a comfortable solution until the repair guy could get here.

The new swivel chair I ordered in July and picked up on August 18 is crooked - sits crooked, measures crooked, a level on it sits crooked, etc. Service tech can't schedule till Sept 14. Unfortunately, the chair is fully paid for even though this is not a good customer experience. Can you get a service tech there sooner? Or is there another way to resolve this issue? The chair is for a summer home and my guess is it will have to be re-ordered and till it comes in summer will be over. Thanks for your attention.

2012 purchased leather recliner being told leather lasts 10 to 15 years. Pretty good about following treatment recommendations. Replaced recliner 2015 thinking we needed to be better with treatments. 2018 and have followed treatment recommendations to the letter and leather is cracking on the head rest and arms AGAIN. We don't have children in the house. We have given up on La-Z-Boy. You have lost us as customers.

Recently we called our Local La-Z-Boy dealer to have our sofa serviced as it has a lifetime warranty on the mechanism. It doesn’t because while the parts are warrantied they charge you $100 for service each time. Also the fabric or leather is not covered even if it is defective because the covering is not made by La-Z-Boy as my in-laws discovered. So the long and short of it is don’t believe their salespeople. The products are NOT warrantied for life. Oh and this is what is in their so called limited LIFETIME Warranty. "La-Z-Boy Contract Furniture’s sole obligation shall be to repair any defective product or product component covered under this warranty, including shipping and labor, during the warranty period." I think they missed the word LABOR when they interpreted their warranty.

After waiting for a long time to buy furniture, I had always heard what a great product La-Z-Boy was. So In October 2014 we bought a loveseat, recliner and chair from the Greenville store. We are Snowbirds so we are in SC. for 5 Mo and FL. 7 Mo. After returning to SC I notice that the console was showing signs of wear and discolor, it's just my Husband and I and don't sit on this all the time, as we have other chairs. We spent over $4,000! I turned in a claim and was rejected. It did not cover wear. Very upset and will never buy from them again although we bought a loveseat from them in FL, no issues so far. I did not buy the real leather because we hardly use the furniture. We paid a lot of money and we are very disappointed. Shop around before you buy!

We bought a leather La-Z-Boy recliner and the additional coverage on the chair due to its high price and electrical components. The seat is showing wear with normal use after only a couple of years. When I contacted comfort care they said the chair was showing excessive wear due to friction and the cost of replacing the seat would be over $600. The additional coverage appears to be just a way to generated revenue not to help customer. I would also say that the quality of the La-Z-Boy chairs is definitely declining and that's not our first.

I never thought we'd find a perfect chair in our price range at La-Z-Boy. To my surprise we found the PERFECT chair for my horrible back. The staff in the store was extremely patient & helpful. Also the delivery man was amazing! He came when he said he would, he was not a smoker, he was pleasant, quick, & totally professional. We will definitely return when we need more furniture.

I brought 2 leather couches La-Z-Boy which I thought was a good brand!!! In 2013 When we first got it the repairman came out to fix little tears in leather but never fixed it right. Over the years different things happened. The recliner wouldn’t work and the leather was wearing thin. I spent over $4000 for this set and looked to have it awhile. Now I have to throw a blanket or something over it when company comes. Its looks disgusting!!! Look at these pics. Will never buy La-Z-Boy again and I will tell everyone I know to never buy it.

I purchased a La-Z-Boy Leighton leather sectional on 4/27/18 which cost $9600.00. It took 3 months to arrive & it is beautiful. Unfortunately, the latch broke on the connection on one of the sofa sides. The first available appointment for the repair team to come out will take 3 weeks and they don't do weekends, so I'll need to take a day off from work to wait for their arrival. Also, they may need to take it away for the fix. Wonder how many months that will take. Also, don't call customer service 6 minutes before closing time, they're already gone. One-star rating for the 3 month wait, the break in 1 week, & the inflexibility to have weekend appointments.

I purchased several pieces of furniture... It was electric. Within 2 years the back are loose and not level with each other... Normal wear and tear they say... That's pitiful. The back flops back and forth. It cost me 150 dollars for them to come tell me that for them to fix it back like new would be 500 dollars for labor. Parts are free. That's a joke. So every year I have to pay 500 dollars to get the furniture back not to flop back and forth. DON'T BUY La-Z-Boy.

We purchased two NEW recliners from the outlet store in Phoenix in October of 2017. The leather is now peeling off the head area. They will not do anything about it except order a new back for $450.00! We paid over $600.00 a piece for the two chairs! They also told me to consult a leather professional at my cost! So, we have a chair less than a year old with peeling leather in our family room! I tell everyone that La-Z-Boy is a no service company!!!

After having other recliners that were a lot less money, that lasted for at least 8 years, we decided to purchase a La-Z-Boy recliner. My husband sat in every chair in the store to find the right one for him. It was quite expensive and after 3 months The Rocker assembly and the leather on the side started breaking. The repairman told us that this is what happens with La-Z-Boy and you can't sit in them for more than 2 hours a day. What kind of hooey is that?

Back in November of 2017 my spouse and I went to buy furniture, it was our first time at any La-Z-Boy store, and we both liked the product we tested on the showroom floor. We sat down with a salesman and placed the order, we were assured that the leather we picked was in stock, and then it would take 45 days to build the furniture and have it shipped to the distribution center in Atlanta. Well 14 days after we placed the order the salesman calls to say that the leather we picked that he assured was in stock was out of stock and that we would need to pick another leather. So the one we picked was an upgrade and it was no additional cost, good thing the cost was already high.

Kudos to La-Z-Boy! After 20 years our couch finally needed to be retired. We bought a new leather couch. Within 6 months the vinyl between the cushions started to crack. They were going to fix it under warranty but we asked the store if we could reconsider our choice of leather as it was very hot to sit on. The store said no so after sending an inquiry into head office they gave us full value store credit. They just delivered our new couch, loveseat, recliner and end table and we still have some store credit. We are very pleased they went out of their way to make us happy!

I ordered a love seat based on the online measurements. The love seat was 4 inches shorter than advertised. The store sent a tech to measure and he agreed with our measurements. A week later we had to call and find out the status of the techs report. The store wanted to offer us $400 and keep the item. (The item was over $2000). I insisted on a store credit. Finally they agreed but would only do it with a 30% restocking fee. Meanwhile we still have the chair. Have called back 3 times and beyond frustrated!!

This used to be a great company! I guess they decided that profits were more important than quality and customer service. We paid approx $3,000 for 2 recliners. After less than 2 years we found the cushions "collapsed" and our backs began hurting. Contacted Customer service and were told that WE were at fault for not "servicing" the cushions. Long story short... I fought this and La-Z-Boy gave us a refund to be applied to couches with "memory foam" so this would not happen again. They charged me an extra $1000 for the upgrade. We got the couches and they certainly offer better support. However, they won't recline without using every muscle in your body AND assistance from someone else. We will probably give away these brand new couches and accept our loss of $4,000. Years ago, companies had pride in their products and were concerned about their reputation. This is NOT the same company as it used to be.

I bought 2 loveseat La-Z-Boy recliners back in Nov 2005... paying over $1000 ea. which included fabric protection and the recliner was used most often. Then to my surprise, my carpeting which is light beige had severe black marks from the reclining and since you moved out of the area that I bought them at I had no way of notifying your company as I was without a computer at the time of purchase. I am in the process of dumping both of these recliners and will never buy from your brand ever again. I also bought a lounge recliner for my husband and 4 marble tables. I spent almost $5,000. and back then, that was a lot of money. I am 83 yrs old today... my husband has passed and believe, I tell people my experience with your product. They can chose whatever or from whomever that they decide to purchase their goods... but I always want to know what my carpet looks like today. My stains cannot be removed and my carpet is only 9 yrs old.

From the initial sales botching the delivery, to the store manager having an attitude and could have cared less about my business....to the absolute WORST delivery experience EVER I have ever had. I wholeheartedly and sincerely tell anyone who wishes to purchase furniture to put in an RV to STAY AWAY from La-Z-Boy or at least this store in Henderson, NV. I spent $3000 here and wished I had never walked in the door. It was only by a miracle of Angels that the delivery was made...and no thanks to the absolute rotten attitude of the delivery team. They spent more time telling me what they were not going to do...instead of just doing what was asked AND on the sales contract. STAY AWAY people.

In January of last year I purchased a motorized leather recliner from La-Z-Boy on Layton Avenue. The chair was $900 at half price. I also purchased a $140.00 Five year warranty that protected the leather and the “electric motors and mechanisms.” Three weeks ago I pressed the button to raise the leg portion of the chair and heard a terrible grinding noise. The chair jerked to the right with another grinding noise. When I lowered the chair back to a sitting position the grinding continued and I hear a piece of plastic hit the floor. The plastic piece that fell off looked like it covered something. I called La-Z-Boy Comfort Care to ask about my warranty and was told to contact Ultra Shield. They told me to send them a copy of my sales receipt. I had the La-Z-Boy store on Layton Avenue fax the receipt.

I paid in full in June 9th, after 6 weeks, I called and was told my order was forgotten so I now have to wait until the end of September. So pretty much more than 3 months waiting and customer service was very bad. You got my money fast, where is my furniture and why do I have to wait 2 more months to receive it? What a Rip off. You should at least have the decency to call me and let me know, but NOTHING, just nothing.

It seemed like all of the other furniture stores wanted to sell me those most uncomfortable couch at the most outrageous prices. Oh, but it's a high end couch that looks nice. I don't care. I just want it to be comfortable. La-Z-Boy met my requirements: Comfortable couch, low price. Delivery people were efficient. The sales person at the Tukwila location was very professional.

Bottom line a complete nightmare experience for a defective but beautiful leather recliner. Something uncomfortable is in the seating cushion making it extremely uncomfortable to sit on. They sent out a serviceman who is 6’5” or better and probably 250 weight. He sat in chair taking up the full space side to side and felt nothing! We can sit in the chair without feeling it and reclining takes two to push back. In the process the delivery men dented our steel entry door in two places. I have a legitimate complaint number to customer service but delivery company will NOT honor it. Can you believe this. La-Z-Boy customer service reads from scripts, talks in circles and pushes back every which way. The store manager now involved and today offered $300 credit to pacify us. NO resolve on door damage to our steel door yet. Can’t understand how a company can be this unresponsive to two valid issues!

Purchased two powered reclining couches. Cost me $3500 for both. As you can see in images fabric has either worn through or paper thin. The couches were purchased 03/2016. Fabric warranty I believe is only one year. Very disappointed. I was expecting better quality from a trusted manufacturer.

My husband and I just experienced the most amazing experience. We had three rooms that needed done. Our home is very difficult because of design and space. The designer came to our home and took the time not only to absorb what we needed, but captured our personality and taste. When it came time for the presentation our sales consultant and designer were beyond courteous and professional, we felt like we were in our own home, not a sales showroom. Our home is being transformed. La-Z-Boy Galleries has exceeded all expectations.

As I have never been in this particular store, I have unfortunately done business with this company. My husband and I were easy sales about 3 years ago, as everything in our home was white and not a good mix with kids and dogs! We picked out of new floors. Even opted for the better carpet and have never wished we could go back in time more!!! We felt completely misled by our sales rep as nothing went the way he prepared us for. We had multiple installation problems, installers coming late or not a all for repairs and even one installer who showed up and just simply said he didn't want to do the job so he didn't. I will say after several phone calls and appointments we finally got the carpet and vinyl floors we were completely happy with!

I have never been so disappointed in the quality of a sofa. In Oct 2015, (not even two years old) -- we purchased a Collins Sofa (610491455) at this time, the entire frame is falling out of the bottom of the sofa. It is the worst quality and I am so disappointed in the craftsmanship of this piece. We treat our furniture with the utmost care and when the frame started to squeak, you can feel on the bottom that the frame has come detached from the inside. Then, to call and find out we have to pay almost $200 just to get the sofa looked at -- is absurd! I will be sure to NOT recommend La-Z-Boy to friends, family and even strangers. Pure disappointment that this company sells just poorly made sofas.

After much contemplation on what couch to purchase, we finally decided on this beautiful gray leather motion couch at La-Z-Boy. It came in with a scratch on the back which they will be replacing. In one month's time of having the couch the dogs have put several scratches in the leather. We have had many pieces of furniture and never have had scratches like these. It is so disappointing. They have been sending me back and forth to store to customer service to Guardsman Protection. I am afraid my over 3000 dollar couch will have to be covered up completely to keep it safe. Would not spend this kind of money on something that isn't going to stand up to a small dogs nails. UNHAPPY!!!

Bought 6K worth of furniture from them in January 2018 and have had nothing but problems with the recliner (2K) since it was delivered. They could have just replaced the part but wanted to send the repairman and I'm now sitting here for the third time with a repairman and this is getting ridiculous. Third day I've taken off work for this guy to be here and there's still no guarantee that it will work. I will never deal with La-Z-Boy again. Their customer service is truly lacking once they have your money. I could have went to the Brick and paid half the price to get crap furniture. To anyone reading this, save yourself the headache and hassle, don't buy La-Z-Boy!

I have bought La-Z-Boy for at least 50 years and have 5 in the house at this time. I hate the La-Z-Boy I just bought it and it's like I have to sit up straight or feel like I am falling out of it. I bought it at the furniture mart in Sioux Falls st. Is there any buyers satisfaction guarantee? I never needed it before.

Customer service abysmal. The recliner we purchased less than 6 months ago has already started squeaking. Workmanship is poor. The upholstery is buckling and bulging, way too many pleats. Very bad for the price. Do not buy!

We purchased a reclining sofa that was defective. I went into the store where we purchased the sofa and was told that they would have the service department call us. They never did. We called service direct and was on hold so long that we left a message. They never called back so after a week we called again... twice. They never called us back. I called the store and spoke to the manager. He told us he could not help us. I finally got through to their customer service and the woman hung up on us. La-Z-Boy employees and company overall is terrible. Their product junk. Now I'm stuck with a defective sofa that I paid $1660.

My $1,775 recliner has squeaked since the day it was delivered. Customer care takes a week or more to respond even though their message says 24 hours. It takes a trip to the store before customer care responds. Repairs are only done on Thursday mornings. Repairmen have been here twice and the squeak has been joined by another spring creaking sound. Manager Eric ** said he'd take care of me. When I requested a new chair, after the "second repair", Eric said he will once again contact customer care. If I don't hear back in 3 days, call again. They don't seem to want to resolve the problem, only keep putting me off.

Let me explain. Went to showroom, found chair I wanted, chose color, I will take it with me... "No. We will have to deliver." Delivery date was a week later. I said, "No. I will pick it up." Customer not allowed at location where kept. "Deliver it to store and I will pick it up here." "Loaded with deliveries and we cannot work around it, must be delivered as loaded on truck." Delivered on the date and charged 100 dollars for delivery. Color correct but not the same chair I picked out. 100 dollars to pick up and 100 dollars to receive correct chair. I waited till warranty ran out so I can tell this story and you will know I am not looking for something for nothing. Fabric was treated for stain resistance and guess how much... 100 dollars for the chemical. Tell La-Z-Boy and guess the reply... "Tough. The invoice said what to do as directed by salesperson and cannot be altered." Kiss my PTSD ** La-Z-Boy. You suck.

I contacted customer service several times and sent them photos of the chairs - 4 of them at $749.00 each. The fabric was treated with stain guard. Each of the chairs has buckled fabric on the arms and the fabric is pilling and they have not been used much as we took delivery considerably after the purchase as our vacation home was not completed yet. They have hardly been used and they are already looking cheap and old. Less than one years worth of use!!!

Purchased a recliner for $669.88 on Apr 16, 2016 with an insurance policy for an extra $75.00. Not even a year into this purchase the fabric started bubbling on the part that rises up for the recliner and a armrest. Not even a heavy use area on the chair, just started bubbling up, sort of detaching from the underlying fabric. The bubbles then started to tear since they were not attached to the underlying fabric anymore. Stopped into the same La-Z-Boy store where I purchased the recliner, and go the number for customer service and spoke to them. They were not helpful. Said they only warranty for 1 year. Called Guardian Warranty to see if they would fix the chair, but they can't give me help because it was not accidental damage, it is considered a manufacturing defect. So, now I am stuck with this ugly wound on my chair that La-Z-Boy is not standing behind in any way. Crappy furniture and a negligent company that doesn't stand behind their furniture.

We bought two Beckett recliners for $1250 each. After 2.5 years of normal use, the fabric on one of them started deteriorating. The fabric warranty is only a year, so it wasn't covered, but the store did send us $80 towards a slipcover to hide the damage. Very disappointed in the performance of this chair.

Went online and purchased a Loveseat from La-Z-Boy. After making the purchase I get a call saying it will take 4 to 6 weeks for delivery. I was shocked but if that's how it is that's how it is. It took the full 6 weeks. I have to wonder. Do these people know what year it is? It says online that about half the charge will be taken at the time of the order and the rest upon delivery. They took the whole price all at once. Their "white glove" delivery people came across as fairly rude. When I finally got the seat I was and am very unhappy with the quality of the build. The cloth is not very smooth. Lots of wrinkles and uneven lines across the top of one of the seats.

Groton Store - Many thanks for a professional and satisfying shopping experience with both Richard on 7-9-18 and Sam on 7-10-18. Very helpful and friendly. Would recommend this store to others as well as the sales staff. We are looking forward to the arrival of our furniture.

We just had the best experience furniture buying in Woodbury, MN at the LaZBoy corporate store. We were buying a lot of furniture for our second home in California. We told Janell right away that we had to have it delivered to CA and wondered if she would get the commission. She said no but would be happy to help us because she wanted us to be happy and future LaZBoy customers. And we are! She helped us pick out all the furniture and made arrangements with a store in Temecula, CA to have it delivered when we needed it. I can't tell you enough how wonderful she was and what a asset she is to your company. Hopefully she can be recognized for her outstanding work.

We ordered a James sectional from the La-Z-Boy store in Waco, TX, because they did not have the color we needed. However, the sectional we received is nothing like the sectional in the store. The seat cushions are hard and my feet like 4 inches touching the floor. In addition, the back of the cushions are not even along the top and the stitching in the cushions do not match up as they do in the floor model. There is also a discrepancy in the right arm reclining love seat with the recliner sitting back one inch farther than the stationary seat, making the back of the recliner sit farther back and the front of the seat cushion and the stitching not match up.

Bought two recliners in 2014. One failed within 2 months. Repaired by La-Z-Boy. The other failed 18 months later with same issue, back falling apart. After spending $500 at local repair for back and new arm Cushing. Now the seat has failed. Will cost about $300+ to repair. WTF is with La-Z-Boy? Guess what La-Z-Boy I’m coming back to you and finance a new purchase and stiff you and your credit company. Then when they fall apart I will go to someone else.

Less than 3 years ago, my wife and I spent around $5500 at the local La-Z-Boy Furniture Gallery, for 2 chairs and 2 sofas. We noticed a leg on one of the chairs starting to lean in several months ago, and finally, the chair side gave out. The fault is in the wood frame of the chair itself. The entire bottom piece of the chair frame is busted. Upon calling La-Z-Boy, we were informed it was covered under their lifetime warranty.

FL941932 - Paid 4200 for two chairs. Special order...make two chairs from different bolts of leather. Service has been out twice and nothing. Wonder if they will stand behind the power motors if something goes wrong. I am very disappointed...should have gone anywhere else.

I purchased a sofa from La-Z-Boy a month ago and have had trouble with the power mechanism since we purchased it. I was told it was a safety issue and we could correct it over the phone. When we weren't able to I was told it was covered under warranty but I had to BRiNG IT IN TO HAVE IT REPAIRED. We were out of the area. Beware... Obviously the quality is not the best and if you do purchase any merchandise from La-Z-Boy you want to make sure that they will come to your home for any repairs.

My wife and I went into the North Olmsted La-Z-Boy, where we picked out a recliner for about $600. When we were checking out, we were told that there was a $50 delivery charge, since it had to come from their warehouse in Columbus and I would be able pick it up from the store as that charge did not include a home delivery. We agreed to pay the delivery charge and the saleswoman that helped us was extremely nice.

We are repeat customers with La-Z-Boy Furniture in Fairfax VA and have used the same salesperson, Erena ** who is very knowledgeable and customer oriented to please our needs with furniture. She was absolutely awesome! She helped us plan furniture for a room that we couldn't figure out and we are so happy with the result. The sofas are just beautiful! Delivery was perfect, plenty of notifications and right on time. We looking to making more purchases because of the way we were treated. Would highly recommend this company. We are very pleased with La-Z-Boy Furniture product. Hats off to everyone for another job well done.

In November of 2013 we bought a dual leather recliner with console. After 3 years the leather was starting to deteriorate. Today I had it hauled off to be reupholstered. It had broad patches where the "leather" had flaked off. They used a fake product called bonded leather. When I called the store I found out that it is a franchise and also that corporate had no record retrieval for this store. I paid a bunch of money for a very inferior product. Should have bought from Sam's.

Poor warranty, salesman lied about the quality of the leather, which streaked and fades. Don’t call you back, avoid accountability and responsibility. Purposely don’t call you back and wait out the warranty lapse. Then blame customer and say something ridiculous that your shampoo and body oil cause the problem. Liars. Austin & Taylor in London would never sell such subpar products.

After waiting 10 weeks for our chairs to arrive, we had them 2 weeks when my husband's chair displayed quite a bit of "play". Rocks with one hand holding it (it's NOT a rocker). Called for service, they took the chair, said they replace brackets, returned the chair to us. Rocks even worse now. We asked for an exchange, and have been told NO. We would never have bought a chair with that much play. Much more to this story. Please contact me.

We bought Big Man's recliner, a smaller recliner and a reclining loveseat. All three have had bolts back out, bushings fall out from the recliner to footrest connection. First time, we took back to store to be repaired. They said we had to haul it back another week as the repairman was gone. Not what they instructed to do on the phone the day before. Then they wanted to charge storage fee if we chose to leave it at the store for repair. So from that point on my husband has gotten pretty good at repairing the mechanisms on a regular basis.

We purchased 2 recliners from their Canton, Ohio store with the extended warranty and the fabric snags on everything, jewelry, hangnails, EVERYTHING! Of course they are not going to fix it, so much for their great service and warranty. I explained it's the colored strands running through the material and as usual, screw us, too bad they got our $2400.00 and we basically got Big Lots furniture!

Well today I received a call from the Sofa factory management informing me that Lazyboy would like to give me an option to get new chairs again or get a refund which normally they do not do. Yes, I requested the refund. It took me sending an email to the CEO of Lazyboy to get the response I was looking for. I hope Lazyboy uses this experience to have better quality control checks before their products are sent out to the consumer.

I purchased a recliner on 6/2/2016. After less than 2 yrs, it has a tear in it. I bought the Ultra Shield warranty that is supposed to cover "puncture, cut, tear or rip". The claim was denied as it is normal wear and tear according to them. Very unhappy with this purchase.

LA-Z-Boy Evans, Ga. 6/6/2018. Caution going into this store! My husband and I spent $7,000.00 here and they did not hold up to their agreement for us. They had one excuse after the other. Be prepared to pay $400.00 plus for delivery if you shop at LA-Z-BOY. NEVER again will I walk into another LA-Z-BOY store again. Oh, and I am going to be their best advertisement!

After 21 year's in the telephone business, I know what bad customer service is, and La-Z-Boy is the worst. Their one and only service vehicle broke down & they offered to reschedule, to over ten days away, I advised that was unacceptable and attempted to escalate issue & was refused.

Purchased a new La-Z-Boy Lancer reclining sofa on 5/7/17. After about 6 months, the one recliner was not plush with the rest of the sofa, and has continued to get worse. Now, the armrest is basically broken and wobbly. Upon examining, found that they use particle board instead of real wood for the frame. One of the bolts had fallen out on the floor. Called Furniture Mart about it, and was told that since it's been over a year since purchase, that I would have to pay for parts and labor. I already spent $1200 for the sofa, why should I pay more? Steer clear of La-Z-Boy furniture and Furniture Mart!

I loved the overstuffed arms on other recliners (my mom's, my aunt's, my spare). They all had normal armrests. Even boasted about extra stuffing. But we're very uncomfortable. I like to stretch out sideways even and the armrests would begin to poke you. Just irritating. They felt hard and encumbering. Reclining would start to feel the same like something was pressing hard against your leg. But my recliner had the best movement. Just slides right with you. You could lean sideways legs over one arm and even after 15 years of use... no holes. Just worn spots. But still the best piece of furniture I own. So comfy, I'd rather sleep on it than my bed!

Buying from La-Z-Boy stores is a nightmare. We bought a sofa and love seat from them that had memory foam. After a year the seam started to split was not covered under warranty. Found out that after we bought it that several months later they stopped using memory foam because they had problems with it. Every time I call I am told they will call back but never do. I went to the store and the manager helped get customer service on the line telling her my claim was denied because they do not cover seems splitting. You pay good money for furniture and get the extra fabric protection and they do not care. Will not call you back say they set up an appointment but no one come. You have to keep calling and calling to see if you could get service. They don’t care about the customer or the product they sell. I am very frustrated with this whole processes.

It's very cumbersome to "lock" into recline position. Gear for that function broke after a short time. They did send another here free but we had to try to make the repair... unsuccessfully. Ended up getting a different chair not La-Z-Boy.

I have had it for 10 years and I still love it. It is durable, doesn't show wear and tear. Cleans up well if something is spilled on it. Easy to vacuum. It is comfortable and it gives support to my back. It is easy to raise the foot part and let it down.

I have owned my La-Z-Boy for over 14 years. It is in almost perfect condition. I purchased it from a major furniture store and never have regretted my decision to purchase it. At the time of purchase the price was a little more then I wanted to spend (over $600.00), but I would have never thought that it would have lasted as long as it has. All my recliners in my house are La-Z-Boy and I am a dedicated customer for life. They are the best quality and made in America!

La-Z-Boy makes recliners to last a lifetime. Should you have any trouble with the mechanism, they stand behind their product. I had a La-Z-Boy for 15 years and when I moved and could not bring it with me, my neighbors fought over who would get it. That was 8 years ago and the recliner is still working and looking great.

This recliner has withstood the test of time, the fabric (cloth) has endured beyond what I expected. The mechanism has never given problem. The power unit for the chair has performed flawlessly.

You need to use heavier material around the base of the chair or have optional corner guards we could buy separately and put on ourselves. Also arm covers that stay on.

Base was unfinished, stuffing came out of arm, seat separated from back making it very uncomfortable and the mechanism did not always work. I was told there was only a six month warranty.

My recliner was part of a set, sitting in the back of the showroom. It was more expensive than the ones out front. Ones out front were 6-700 dollars. This was 1400.00. It's a cloth type and very firm setting posture with 5 adjustments. Including lumbar and head. It's held up really well so far (been over a year) with me and my 2 cats.

La-Z-Boy Recliners are expensive, so try to get one on sale. I use mine as a bed, and have for over a year now (although, this isn't a 'bed style' recliner). There are no 'soft' spots from my rear end; the lumbar support is still there and it's easy to use the adjustable height foot rest. I would only recommend La-Z-Boy Recliners. My entire family has used them for over 60 years.

Purchased in 2006, the La-Z-Boy has worn very well. Recliner function rarely used but still works fine. Styles/fabric choices were varied. Price range was reasonable at the time of purchase. Price was comparable to value.

No support. Great at first then sort doesn’t stand up. Saga in the back. Will never buy a La-Z-Boy again. Have had three chairs and I only weigh 146 lbs. Poorly made and La-Z-Boy is riding on reputation it can't sustain.

Within the first year of ownership the base of the chair needed to be replaced. That is the base where the springs are located. It simply broke. The retailer replaced the base at no charge but I had to install it, my choice to save a service fee. The chair since that time is holding up well. A terrible way to begin the use of a new and expensive chair.

The motor malfunctioned before 6 months and now at 18 months it is no longer working again. The new back is loose and I am thankful I got the extended coverage.

I looked forward to owning La-Z-Boy furniture. Bought a recliner and couch. The couch was well made but the recliner was a piece of crap. Unfortunately they were supposedly going out of biz so I had no recourse. Yeah, they never went out of biz. Never would buy any of their products again. Doesn't live up to the legacy.

It's La-Z-Boy they are still made to last. We gave our first set to family they were over twenty years old. This set is currently five years and showing no signs of wear with a family of four.

The thing that I remember most was the metal bars under the foot rest, I was always afraid my daughter was going to get her fingers cut off in there one day... that thing was made so unsafe for children I had to get it out of my house. It was a nightmare for me just thinking about it...

It is not even close to the quality they use to be. Very light in weight which makes it move around the floor and very uncomfortable. Will not buy another one and we loved our last one. They have not changed their styles.

Bought two faux leather covered La-Z-Boy recliners several years ago for my front room, they worked great until we had a extra heavy individual stay with us for awhile and he would lean on the arms to get up. After a month or so we noted the arm on the left had cracked and was loose, we tightened it and it worked fine until about two months later it cracked and broke the arm off completely. Our guest left with sincere apologies and we had to toss the recliner. I would suggest reinforcing the arms as more people these days are obese than ever before.

My recliner is a push-back which is good for style, but being short and having a wood floor means I have trouble reclining without using a lot of arm strength.

La-Z-Boy's service is poor. Part broke that was covered under warranty. Told no charge for part, but, $90 service charge and $30 for in home service. Took several calls and much follow-up.

I bought a leather La-Z-Boy recliner. The leather was inferior quality. The dye or stain on the leather came off and there were multiple colors of leather underneath. The stain came off the headrest and the arms. The chair looks terrible. It is approximately 5 years old.

We have owned one La-Z-Boy recliner for about 15 years, and it is still in great condition. We bought two additional La-Z-Boys last fall and are very happy with them.

We bought this recliner in 1983 (I am not kidding). It looks as good as new with the exception of more cat hair on it and works perfectly. It was even dragged down a snow laden slope to get it to our house, and it now has been moved to another state, handing the moving with no problems at all. It is very comfortable, easy to use and extremely durable.

I actually bought two La-Z-Boy recliners. I was told if I didn’t like them within 30 days, they would come pick them up. At first I loved them, then the back stitching started coming undone, under the stitching, were holes and buttons. Where the manufacturer had misplaced the buttons. I bought the recliners at high end La-Z-Boy store not a discount store. They would NOT take them back. The manager was so rude to me. Hung up on me. I did turn them into the BBB and there was nothing they could do, because the store was not part of the franchise. It was privately owned and he was buying defective furniture and selling it as high end.

I have 2 La-Z-Boy recliners. 1 is 5 years old and I just bought the other 6 months ago. My biggest issue with both recliners is the release on recline... they just drop! I wish they would lower easier. Other than that I love them! They hold up great. All mechanic work outstanding!! The actual seating holds up to my sitting in them for 24/7 for months on end!!! I had total knee replacement surgery and slept in the chair for 4 months and the chair has held up great!!

We bought the top of the line modular home theater seating at the store at Nicholson Ln, Rockville, MD. Thinking that the money spend was going to be well spend. Little did we know the nightmare that we were about to be part of. When they delivered all was fine except for one of the side modules that was defective. We immediately told the people that delivered so that they could exchanged. They said, "No problem, just called the customer service so that we can come and exchanged." We thought that this was going to be simple, no it was the opposite.

Cushions breakdown within 2 years. The electronics broke down within a year. Very overrated furniture. We replaced it with a recliner from Ethan Allen which was way more expensive but extremely high quality and 2 years later it is still in excellent condition. You get what you pay for unfortunately La-Z-Boy lost its quality and needs to go back to the basics.

It was very comfortable and very nice to use. The only thing I disliked is that it would creep to the left running into the wall or end tables if you rocked hard enough. The recliner part worked fine, but I think I’d invest in a cloth one instead of leather.

My La-Z-Boy rocker recliner was too expensive as it turned out due to the thing falling apart after just a couple of years. The wooden frame broke. The chair also swiveled which also broke. The round base composed of some sort of fiber board allowed the attachment bolts to bore right through and detached completely. Then all the while the tanning wore off exposing the patch work and then the leather began to rip apart in several places. I asked the local La-Z-Boy store for help on fixing some of these things early on. I was told that I’d have to bring the chair in. Being disabled this wasn’t possible. So I just used the chair up until it wouldn’t even recline. The only local La-Z-Boy store closed its doors and there was no recourse. I will never purchase anything from these guys in the future. Buyer beware!

The recliner is excellent with only the exception of its upholstery. The material looks worn out as if it had been abused twenty years and I have not had it three years.

I purchased a recliner in July and it is not built nearly as well as my previous one which I had for about 20 years. It is much lighter weight and doesn't seem nearly as sturdy nor will hold up for 20 years I am sure.

I bought a matching pair of La-Z-Boy in 1998. The upholstery and mechanism stood up extremely well. When the mechanism wore out on my husband's (2004) it was easy to get it replaced. Take it to the store and they replaced and we were back in business. When I sold about 2011 still in very good condition. I highly recommend this brand. Great value.

My son bought his La-Z-Boy recliner several years ago on sale and has been so happy with it. It is very durable and we like the fact that the parts can be replaced for years since it's made in America and they have a guarantee of replacements parts always available. Very happy customers who would buy again.

I have owned La-Z-Boy recliners since 1962. My last one was purchased 2 years ago. I will never buy or encourage my family to buy one. The craftsmanship is very poor. I can see daylight from the front of the recliner between the front between the arm and seat cushion to the back. Already has sinking cushion in the middle (I weigh 127 lbs) and the only person using it. I have one in a rec room purchased back in the 1970's that is in better shape than the one that is 2 yrs old. No more La-Z-Boy recliners for me!

The La-Z-Boy recliner had me so relaxed I fell asleep every time I was in that chair. I love the La-Z-Boy recliner. I always will. It's my favourite chair.

One of the recliners is over 20 years old, still perfect shape and shows no sign of wear. The other is leather and is about 11 years old, there is a couple of small spots of wear, but mechanically they are both perfect!

Now 8 year old leather reclining sofa of my dreams - frame became wobbly a few months after warranty expired and one side slopes down toward the arm side - finish on edges began to peel.

Comfortable, but not well made. I have had to do repairs. I can tell it is not a quality piece but I have enjoyed it. I think it will have a life of about 10 years.

La-Z-Boy has always stayed comfortable and we have owned it for well over 10 years. It still looks good, almost as good as the day we bought it. La-Z-Boy can be pricey but the quality is well worth the price.

The chair is comfortable, works properly 100% of the time and fabric is durable. The footrest is noisy when released and closed, but seems to work fine.