La-Z-Boy Furniture Galleries Reviews

I bought a lift recliner for my elderly mother when she went in a nursing home. I was sold a lifetime warranty that I was told would cover any and all mechanical issues as long as we had the chair. I submitted a claim for fabric cleaning and was denied coverage. The motor in the chair makes a horribly loud noise now so I submitted a claim for repair. It was we would have to pay $109 plus tax for labor and to contact Serveco to see if they would cover that portion. When I called them they said if the chair wasn't "broken". They would pay nothing. This warranty I was sold was totally misrepresented and is the most useless so called warranty I have ever seen! I am very disappointed that your company would take advantage of people this way! I will not recommend your products to anyone nor buy another one of your products in the future!

Bought a chair 1 1/2 Yrs ago. Padding has completely broken down. Scheduled a service call after having to purchase all materials and pay labor. Serviceman showed up, began to fix chair, and realized they were wrong sized materials. Called LZB. Told me I would have to pay for the parts. That didn't happen. Refunded all money. The point is, the foam padding that they use in their chairs is the cheapest you can buy. It is embarrassing. Will never deal with this outfit again as their furniture is extremely low quality. Buy at your own risk.

Had a very difficult time finding a dealer that would negotiate. I was paying cash. Finally found one that would come off the retail price sum but it was really silly. $20. I get the last year's model. 2017 chair rocker recliner home. It works good except the back reclines too easy and need to have a way to lock it in a reclined position. This chair will flip from reclined to normal with the slightest body movement.

We wanted a change and we purchased some new furniture. We've had La-Z-Boy for probably 30 years now and the quality is great, so we went there. The sales rep was great and everything was wonderful. But our new furniture hasn't been delivered yet as I have to wait before the order. I called back and I got extra material to make curtains and they were wonderful about that. They sent samples of the materials that we bought so that I had them to match up things, and it was great.

After looking at some models, La-Z-Boy seems to be the most well-built. I dealt with the Admiral Ohio store and everybody there was great. Everything that was explained was very good and the warranty is good. I purchased the power recliner with massage and heat, and it was scheduled for delivery. They called and said the trailer was seen last Saturday or Friday.

My husband bought a chair from La-Z-Boy 20 years ago. We moved recently and we wanted to have another chair. La-Z-Boy was very helpful and not too pushy. I appreciated them with the help they gave me. After the power recliner came in, they gave us a call and told us it was ready. And then told us when they would be able to do the delivery. The delivery was fine and the people were very helpful. They were on time. In fact, after our move, the old La-Z-Boy chair hadn't been put together properly and they noticed that and fixed that for us as well. So we were pleased.

I purchased a Collins sectional. The flyer photo showed a very crisp look with the cushions all looking like you would think they should. I complained to La-Z-Boy during the first year. My sofa is sloppy looking. All the cushions are collapsing. I was informed that I needed to "fluff" the pillows every day by unzipping the back cushions and fluffing the filling that way. I sent photos to them asking for some resolution of the problem. The "fluffing" was their resolution. I was never contacted by La-Z-Boy main office. If anyone cares to contact me, I will be happy to send the email and photos that I forwarded to La-Z-Boy on 12/4/17.

I’ve had La-Z-Boy rocker recliners for about 30 years and I’m very happy with them. I also decided to get a couch and a chair. The sales rep were very accommodating and very easy to work with. I'm still waiting for La-Z-Boy to deliver the furniture because they’ve got to finish the fabric for the chair. I wanted it all delivered at the same time. The cost was fine compared to Jordan’s, for example, and I’m very happy with the quality. It’s better than a lot of other stuff I’ve seen out there and La-Z-Boy wasn’t the first place that I went to. Everybody has decent furniture but their quality sometimes isn’t the same. I’d recommend La-Z-Boy to a friend.

I owned my first La-Z-boy for 10 years and then we moved and didn't take it with us. La-Z-Boy has quite an assortment of furniture, and the sales reps that I worked with were very nice and very informative in measuring and making sure that it's going to go through the door of our travel trailer. With the first furniture I picked out, we just decided that it wasn't going through the door. But the second one I picked out was similar to the first, and it came through quite quickly. The delivery guys got it in with no problem. They were very gentleman and they were on time and did good. La-Z-Boy has higher price but it's good furniture so I don't mind.

I purchased a couch and coffee table at the beginning of February 2018 from the store in Rockville, MD. I paid for the purchase in full that day. When purchasing the couch we chose not to purchase any add-ons or custom fabric because we were informed the couch delivery would take up to 2 months with custom options so we ordered it standard and were informed that it would be ready for delivery the first week of March. After calling multiple times throughout March to get an update on the order, we were finally told the couch was in stock at the beginning of April, over two full months after we purchased it. This was after dealing with unhelpful and rude customer service when calling for updates.

I bought a recliner and a sofa from La-Z-Boy, which was my first time buying from their gallery. I have an old La-Z-Boy recliner that I love and I'm having it re-upholstered to go with my new sofa and my new chair. I haven't received the furniture yet, but I hope that I get the same quality now as this old recliner. It's probably about 50 years old and it has been recovered a couple times.

We’re retired so we’re home longer and sit a little bit more. And when we bought that first sofa, it wasn’t really fit for us. It was like, a hide back, and the large thing didn’t really fit as right so we went up to look around again and we found one that we like that fit better. Tonya, the lady from La-Z-Boy that helped us, was great. She was very nice, explained a lot of stuff to us and helped us out with other stuff. When my wife wanted to pick out her colors, she got those swatches out for her and really worked with my wife and helped her out there because we got a color that wasn’t in the store. We ordered something that we wanted. They called us quicker than we thought they would. We had a snowstorm during the delivery and they did all they could to get up in the street. It took us four times because they couldn’t turn around up here, so they had to back up. And they got it up here that we could get it unloaded. They didn’t quit. They did a good job.

We bought two top-of-the-line recliners last July. Several months ago, one of the power supplies got wet and shorted out. Because the plugs are so proprietary, our only choice was to order another one ($99 for what should have cost around $25) from La-Z-Boy. That was back in late January. It's now April, and there's still no sign of the part. They're very, very willing to sell you whatever they can sell you. Don't expect any customer service, though. We are NOT happy customers.

The interactions I had with their sales reps and delivery team was good. The quality and cost of what I've purchased were of good value. La-Z-Boy was very good and I recommend them.

We had our other furniture for many years and they were just too big for our living room so I wanted to downsize a little bit, get something smaller. We purchased several items from La-Z-Boy like a power recliner, power reclining sofa and tables. Their salesperson was very nice and very helpful. Their delivery guys were very good and professional too. The cost was a little high but they seem like they're very well-made furniture and I’m glad that they're made in the USA. But we returned the one recliner because it didn’t work properly. Other than that, everything else is fine.

I'm impressed with the way La-Z-Boy makes their products. Everything is quality. I bought a reclining sofa and had it delivered, and everything was excellent. The sales reps were patient and did not try to push anything to me too.

I purchased three La-Z-Boy recliners with upgraded memory foam seats from a local company at the end of 2013. On two of the chairs I upgraded the fabric. On the chair I did not upgrade the fabric, it started to tear at the seam on the seat. I contacted the local company right away. They took pictures and sent them to La-Z-Boy. They told me that La-Z-Boy had told them that it looked like I had spilled something on the fabric and try to rub it off, thereby wearing down the seam. I expressed to the local store that no such thing happened and that I believed La-Z-Boy was just trying to get out of their warranty to replace the fabric.

I purchased a leather sectional from the La-Z-Boy in Lansing, MI a little over three years ago. The leather is falling apart and it is embarrassing. When I purchased my beautiful brown sofa I thought that since it was a La-Z-Boy that it would last for years to come as my last leather purchase had lasted for over 10 years. It has only been around three years and the chaise is in bad shape. During the first six months the leather had already started to peel off the chaise and now it’s almost completely bare. I have to put a blanket over it when visitors come over as I’ve never had a piece of furniture that has fallen apart so quickly. There are other areas of the sectional that look like the leather will be peeling away soon also. On one end of the sectional it was supposed to recline, but it’s never worked well and I overlooked it because I loved my beautiful sectional so much.

Our living room furniture was 15 years old and the couches were faded, so we decided it was time to buy new furniture. I got a couch, table, chairs, and a chair and a half from La-Z-Boy. The sales representative was very nice and helpful. We ordered a different fabric from what was on the sales floor and she helped pick that out. The delivery guys were fine and they delivered the furniture, but there wasn’t really any setup as the furniture all came together.

We had similar style couches that weren't electric. They were manual and they were pretty dilapidated. We'd had them for quite a few years, so we got rid of them and bought two La-Z-Boys. We were in the area where their store is in Mission Valley, so my wife and I went in and looked around. The salesman there was really low pressure and a really good guy to deal with. We were gonna go across the street to one of the big chain stores that sells furniture, and he was like "Go across the street and take a look. See if you find something better over there and if you do, great. If you don't, come on back." And we ended up coming back because of the selection they had.

I needed something new and I thought the La-Z-Boy furniture was good so I purchased it. But the delivery guys had to take it back because it didn't fit up the stairs. That was two weeks ago. I had also bought an accessory from La-Z-Boy after the fact. People who are interested in a La-Z-Boy shouldn't listen to the salesmen when they say that the guys can get the stuff up their stairs.

There was a variety of choices I was really pleased with at La-Z-Boy. I purchased high-leg recliners and the sales rep made it a very pleasant experience. He was very professional, friendly, and wasn't pushy. Also, the delivery went very smoothly. The chairs are worth every penny that I paid.

I bought a La-Z-Boy reclining sofa and totally amazed what a cheap piece of crap it is. That is putting it mildly. It's broken 5 times, and the design of the metal and wood components aspire to be just shoddy. I always thought La-Z-Boy was quality furniture, I was so wrong.

I'm rearranging a room and I recently purchased a sectional sofa from La-Z-Boy, but I also have had other La-Z-Boy furniture in our home for 20 years. La-Z-Boy's salesman and customer service people were very nice and great. They were very helpful and knowledgeable. The guys who delivered my sectional were very professional. They came in to do what they needed to do and were out of here. The sectional was a bit pricey but the salespeople were willing to work with me and we got it down to a price that was good. So, they were accommodating in trying to make sure that they kept me happy. And also, the quality of the product is great and I love it.

About 6 months ago my husband and I purchased La-Z-Boy Maverick styled love seats for our family room. I specifically requested professional fabric protection; in agreement we would pay more for it. When selecting the fabric color my sales lady informed us we don't need to treat it because it’s their new iClean fabric. We had a spill and discovered the fabric doesn’t repel as represented. I tested the other sofa with water and both have the same problem in behaving like they're untreated. I called La-Z-Boy and asked for an inspection.

We've owned La-Z-Boy furniture for six years. Then, my wife passed away and I wanted to change some things so I got new furniture from them. The sales rep was wonderful and good at helping me pick colors and making decisions. Also, the delivery guys made sure that I was happy where they put the stuff and if they needed to be moved again. They were very good. I love the furniture and I have nothing but compliments.

I received a flyer from La-Z-Boy in the mail around Presidents' Day and their free interior design services caught my attention. That was appealing to me since I was looking to update and remodel a particular room in our house. The other huge draw was that it was 30% off on that flyer which from talking to some of the associates, was rare. So, I made the call and spoke with Caitlin at the Boardman, La-Z-Boy facility who happened to be the lead design person for that location. It had been a pure pleasure to work with her. I would highly recommend her to friends and families.

Multiple orders first one was January 2017 - My problems have been going on for over a year. Bought multiple sofas. They broke down, fixed, returned, exchanged, bought new style. Broke, fixed, broke, fixed and now broke again. I have had it. Get this sofa out and reimburse me please... Look me up on computer. Three sofas and multiple repairs. Enough is enough. You have multiple pictures. One repair was to replace both sides of the reclining sofa.

We've had La-Z-Boy products in our home for twelve years and the old 9-year-old double recliner we had was starting to show its wear. We wanted to go with a chaise lounge on my side as opposed to the recliner so we bought a recliner and a chaise lounge put together, which made it a loveseat. We also bought a table. The rep was awesome and very patient. She answered all our questions and showed us everything that we wanted to look at. She was a great woman all around. The delivery was fine and the crew was good. We had to make a little modification after they left because the pair wouldn't hook together correctly, so my husband fixed it up.

About five weeks ago, I bought a sofa and a chair from La-Z-Boy. It was a little expensive and just last week, this furniture was on sale and I could've saved quite a bit of money. On the other hand, the sales reps were very nice and they answered any questions I had. We had the furniture delivered and they're very comfortable but there's a little problem with one of the chairs. The recliner reclines okay, but when I get down from there, it seems like there's a spring or something that's weakened. Their team is coming back out in a week or two to check that out. Apart from that, the delivery team was very good too.

The power reclining sofa that I bought from La-Z-Boy was fine and the sales reps were very knowledgeable. The cost was very good too, and the experience was a very pleasant one.

I relocated in 2016 to MS while furniture is still under warranty. I have called on 3 separate occasions to get my recliner serviced. I spoke with 3 individuals Mary, MaryAnn and Nancy. All promising to reach out to find a provider in my area. All promising to keep me posted with a return follow up call. Now a month later and not a word from anyone. I feel I spent thousands of dollars on furniture and I moved to another state and La-Z-Boy has thrown me under the bus. Unacceptable.

We were told that if the chair frame broke or fell apart it would be fixed or replaced at no cost. Yet our recliner that is 2 years old has an arm fall off, wood is broken and we are told they will send us the parts to fix it ourselves or we can bring it to them and pay $1 per minute for them to install it. I can't believe we bought multiple products from you cheats. We won't make that mistake again. La-Z-Boy for the Lose!!!

We like our new La-Z-Boy chairs. I was replacing a La-Z-Boy chair that I've had for about 20 years. We like Shelly, the woman that we worked with and who handled the account for us over at La-Z-Boy. She was wonderful. She was the manager and she was very accommodating. The guys who delivered the chairs were as nice as they could be. They lied to us, but other than that, we got the chairs in. I'm handicapped and I had to have a chair that swivels and my roommate’s chair had to be the other kind. They have sent mine with the regular standard and they put the swivel on hers. And it wasn’t Shelly’s fault because I looked at all the papers and it was drawn up right.

We have a handicapped son, and we had to specifically find furniture that would fit in our living room and also with a list system that we have for him. And just going to the store and trying to find a grouping just didn't work. But La-Z-Boy had everything available on the website that you could do measurements. our experience was pretty easy and we liked it. They accommodated everything that we needed. They were great. The delivery went as smooth as could be. The driver called us when he was half hour away and confirmed the appointment again. And they delivered it fast and quick.

I have owned two La-Z-Boy recliners, the first lasted 11 years and three house moves. When it was finally ready to put it out to pasture, I immediately went back to La-Z-Boy for a replacement. Initially I was happy, but after 1-1/2 years the back came loose from the garbage particle board. Since I was out of “warranty” I fabricated a bracket and was back in business. Everything appeared fine until last night.

The chair fabric has worn and although it is only 6 months old at the time of this photo it appears to be 10 years old...service department says that it is NORMAL wear and tear and the store manager told me to come in and he would give me a deal on a new chair (before he hung up on me)... This is completely UNACCEPTABLE business and would like some satisfaction... I am embarrassed to have furniture that looks like this in my home!!!

We liked the couch and the few chairs that we had before from La-Z-Boy which we owned for about 10 years, so we went back and got another set. The cost was good as they were on sale. Originally, we were just going to replace a couple of recliners, but with the big sale, we decided to add on and replace our couch. The discussion with the sales rep went well. He went over the warranty too, and was really helpful. Their team got us what we needed and are supposed to deliver the furniture this week, as I called a couple of weeks ago and it didn't work out schedule-wise between us and them. Other than that, based on the service that we've had so far, I'd rate them high. We've already discussed the sale that was going on with a couple of our family members, and one of my sisters along with her husband bought something too.

We had moved to a new state and downsized to an apartment so we got rid of a bunch of furniture. But we moved back to a house and we needed something to fill the living room space. We found a few couches that we liked but they seemed a little too big or the arms on the side are a little weird. But at La-Z-Boy, we loved all the options. And the sales rep was great, very friendly, and took a lot of time with us. We took a while to decide on the upholstery and the pillow upholstery and she brought out a ton of different awesome color combinations. We liked her a lot. But the delivery was late which wasn't fabulous. Although, they did refund part of the delivery fees.

Recliner delivered just today. When I purchased the chair I asked about the wall clearance and was told it was 4". Well, actually it is 16" and I now have a chair in the middle of my living room that certainly doesn't serve the purpose intended, and is a 100% disappointment.

La-Z-Boy carries the Flexsteel, which I think is a very good product. And I particularly like La-Z-Boy because of their reputation. My husband had La-Z-Boy furniture for probably 20 years at least. And then I recently bought a sofa. I was looking for a particular cut and style and I wanted it to be of good quality. They're always very helpful and knowledgeable at La-Z-Boy. I had the sofa delivered and for the ottoman, I've got it picked up because it's all that I can put in the car. The delivery team brought the furniture in, put it where I wanted it and I think there were some wrappings on it. They took that off and disposed it. The product is expensive but then you get what you pay for. It has a very good quality.

Leather recliner purchased in Oct 2017 and delivered in Nov of 2017. After 3 months, I contacted Customer Service because of noise when husband rocked in chair and the indented area where head and legs rested. The sewing on chair was uneven from side to side and gathering poorly done and not matched. It is very upsetting to pay over $1500 for an "on sale" leather chair and have it look so terrible. All my furniture is leather and this is the only piece that looks like it should be in the garage rather than the living room.

We bought 2 1HR 583 LH 827707 recliners for a total of $4001. On 7/22/17. Approx, 7 weeks ago one of the transformer/power supplies went out and we called our dealer. They are going to charge us $100. for a $20. device and we still haven't heard from them or received the device. Slow boat from Hong Kong?? If I had the wiring schematic I could probably had one made locally in a day. This is poor service. Our store was your store on Tamiami Trail in Sarasota, FL.

Ordered 2 recliners with heat, massage, and power recline, quoted 4 weeks took 8. Received the chairs and the delivery men were great. A day later the remote started acting up, I called and was told a new one would be 4-6 weeks. I said that was not acceptable and I wanted to return them, I was told they would send somebody out. With one a week later their tech guy came out and he was good also but they gave him a remote that wasn’t for that chair so he came back 3 days later with the right one and installed it. It worked for one day and then started doing what the first one did.

The quality just isn't what it used to be! La-Z-Boy was our 1st choice when we looked for a new couch/loveseat in 2015. But now, not even 3yrs later and a piece of wood on the frame snapped. So much for a lifetime warranty, we have to pay over $100/hr for labor to have it fixed and pay shipping for the replacement piece. There is no way that the frame should have cracked in under 3yrs with normal daily use. Our old set is 19yrs old and still holding strong. On top of the repair cost, it has taken 2 months to get it fixed.

We purchased a leather sofa and chair from La-Z-Boy three yrs. ago. We purchased the 5 yr. extended warranty since we were putting out so much money. The salesperson led us to believe this was an extension of the warranty it came with! The headrest on the chair not only faded, but actually peeled. The sofa had somewhat the same problem on the headrest and other spots! I called La-Z-Boy and they told me that I would have to contact Ultra Shield. I called Ultra Shield and they told me to take pictures and send to them. I took pics. and sent. Never heard from them so I called La-Z-Boy AGAIN. They contacted Ultra Shield. After sending more pics. and e-mails they said that this was NOT covered!!! SERIOSLY??? If this isn't covered then what is?? Made NO sense to me.

I got a Luxury-Lift Recliner with heat and massage from La-Z-Boy because my other chair broke. I thought very highly of my lady sales rep. She lets you look and she isn't trying to sell you something and that’s good with me. The two guys that delivered the chair were very friendly and they had no problem putting it together apparently. I enjoy La-Z-Boy and so it's a good recliner. I spent more than I wanted to spend like anybody would. I'm hoping it's going to be worth it. Overall they're all so friendly. It's not like you're going shopping for something. They would take you in to help you. I would rate them 5 all the way across.

We took delivery of a La-Z-Boy electronic reclining couch in June 20013. Our experience with the sales crew was lovely, helpful and professional. The quality of the workmanship was very poor. We learned that our couch was made outside the USA when we were told that it had to be crafted then shipped to California and then transported to Ohio. The craftsman did not measure and level our couch as they crafted it therefore we have had to have it reconstructed within the first year.

Within months of buying a recliner the seat settlement reached and probably exceeded the 30% expected "natural settlement". The chair was repaired but within 6 months the new seat had also collapsed. I complained to La-Z-Boy and Thomsons World of Furniture and I got blanked as if it was my fault for buying one of their products and had the hard neck to suggest I pay them more to fix their product’s inherent fault. La-Z-Boy knows the failings in their quality of products and yet they insist it’s normal. I would suggest that nobody buys on of their products.

I recently got a power reclining sofa, arm caps with the headrest caps from La-Z-Boy. We had two recliners that we got from them. I've had it for a number of years. My wife had some before we got together for a number of years. And when we got married it all of sudden became ours and we got rid of those. We gave those to the church. And the church loves those recliners. Customer-wise, I've been happy with La-Z-Boy. We had a problem and questions about the sofa. It was twerking as it was reclining back, going sideways a little bit. It wasn’t going back smoothly, which we thought it should and the guy says “Oh, this is normal.” And the tolerance between the cushions is very tight and I can see that the material could be a wear factor and that concerned me.

We had a leather couch that reclined on each end and we no longer wanted the leather. We wanted cloth material. Also, my husband had some surgery and could not use the handle on the side of the couch to lift his recliner part so we needed the automatic ones. The La-Z-Boy rep was nice. We're two old people. Our son was with us, but the rep was just as nice and caring as he could be. Also, he went out of his way to help us. He had us try different chairs by sitting and reclining in them. He showed us samples of fabric. My husband's chair didn't have that particular fabric in that we wanted and they said they made it for us. They had mine but not his. The delivery team came in, set everything up and were also nice to us. I've told several people at our church where we got them. They were going to the local furniture store. And I said, "Go to the La-Z-Boy store. They've got all kinds of stuff out there for you to check out."

Purchased 5 pieces from La-Z-Boy. 3 are terrible and not worth the price paid. Really lower quality upholstery workmanship. Customer service is really poor. Appears that any negative reviews are screened off the La-Z-Boy website. Tried to leave a negative review 4 times. Should have looked at the reviews on other sites on the web and even the BBB. These are more accurate.

I purchased $9000 worth of furniture - a reclina-way sofa and 2 reclina-glider swivel recliners. After 12 weeks they finally arrived... one chair is so completely broken... the frame is bent to hell and they have agreed the only solution is to replace it. The other recliner is crooked and the leg rest does not operate properly. The sofa was put together improperly so the 2 reclining ends felt like they would separate whenever you tried to sit in it. One of the cushions on the sofa was not sewn properly so the leather is all munched up making it look used. I called 20 minutes after delivery, I was not allowed to return them until a technician came to see them, 4 days later. I can’t even sit in them. They make very loud crunching noises when you rock or recline... I was told this was the best place to buy, I disagree 100% and regret my purchase. I feel that my money would have been better spent elsewhere.

La-Z-Boy is so good. I don't have to go every year and buy a new one. In fact, I've bought three La-Z-Boy items in the last 25, 30 years. The first one was where I raised all three of my children, I rock them to sleep. I bought the second one for my nephew, that was about five, six years ago. And the third one was just recently for my grandson. I don't mind paying $600, $700 for a couch that's a rocker and a recliner and last long. I got that one on sale. The regular price was $800 or $900 and I only paid $600. It was a good deal. I'm a happy camper. Since I bought it on a Sunday, they said, "Oh, we can't deliver it." So, I picked up my truck, came back, put it up, and took it home. I'm babysitting my grandson and he doesn't want to go sleep and I know rocking chairs knock these kids out fast. As soon as I took it home, I put him in there and he knocked out about 15 minutes later. He was out like a light, so they work.

Purchased 3 piece living room suite. Shortly after, problems occurred. Buttons started coming off, threads started unraveling. This suite is 8 years old. The cost was $5,000.00. The backs on 2 of the seating areas are collapsed and the seating areas are also beaten down. The fabric on 2 of the seats is worn off. We are a retired couple that is out of the country a lot and so the furniture doesn't see a lot of overuse. The one thing I can say is, the furniture is comfortable. I thought La-Z-Boy was a good brand and that it would last as such. Very disappointed and I will not be buying any more of this brand. I submitted this in order that other people explore their options before purchasing La-Z-Boy.

A little over a year ago I bought this wonderful sofa from La-Z-Boy. Even bought the extended warranty to go along with it. Then over this past weekend I found where the seams were starting to pull apart. So I did what anyone would do and I pulled out my extended warranty and called them about the issue because supposedly they cover rips and tears in the material. They said, "No sorry that's a manufacturer's problem. We can't cover that, you have to call La-Z-Boy." So I called the store up and they said "sorry not our problem. We're only sales here. You have to call La-Z-Boy". So I call La-Z-Boy. They said, "not our problem you have to call the warranty people. The year warranty is up." Again I called the warranty people back and he goes, "Sorry just like we told you the first time not our problem."

La-Z-Boy's sales rep was knowledgeable and the sale went easy. There was no pressure. We got our sofa delivered last Saturday and the delivery team looked a little on the rough side but they were friendly and courteous. The sofa is comfortable. I sat in my living room a little bit more than normal over the last few days. I would recommend considering La-Z-Boy if people are looking to buy quality furniture for a long-lasting time.

I recently purchased a recliner, a sectional, and power recliners from La-Z-Boy for our new home. We have been using them for several weeks now. I have had their furniture for 10 years already. We have been here in Minnesota for three years now and there were previous La-Z-Boy sectional and pieces from Ohio. Devin, the sales rep I dealt with was phenomenal, did good follow-ups, and was very pleasant to work with. The showroom was also great. However, I'm having some slight issues that have not been followed up with the service technician yet. I was giving him some time when I was unavailable, but the sectional itself is not completely 100% satisfactory, but the other pieces are fine. Overall, the quality is great, but they can improve the service. It seems like they have limited service technicians and there's one guy who covers a vast area so he hasn’t been all that accessible.

Purchased a recliner 6 months ago. Chair is already broken with a spring pushing through the fabric. Called company. They charge $85 for a service charge. A chair that is barely used and less than six months old should hold up considerably better. Poor quality. Poor customer service. False advertisement... "The chair will last a lifetime... If anything goes wrong, we will fix it!" Total lie. They’ve lost a customer.

I am very disappointed in my customer service at the La-Z-Boy store in South St. Louis County, Missouri. This was my first time buying quality furniture and was excited to be in your store and get exactly what I wanted. I ordered a sectional and recliner in late December. My furniture was delivered on February 8th only to find out that part of my sectional had been ordered in the wrong color. I called that afternoon to get the situation straightened out and was told that they would put a rush order on my piece to get it as soon as possible.

A few years ago I purchased a large sectional. A little over a year after having the couch my husband ripped it with some keys in his back pocket. I wasn't home when the accident happened. I called Ultrashield to help resolve the matter and have someone come out to see if the cushion could be repaired. The representative asked if I was there when the incident occurred and I said "No, my husband was there". She said, "Do you know what happened," and I said, "I couldn't tell her but my husband could." Instead of asking me to get my husband she told me the warranty wouldn't be covered because it's under my name and I wasn't there when the accident occurred. I was very upset because we just spent so much money on this piece of furniture and as a newlywed couple we didn't have much.

Ordered and received a motorised two seater sofa and a three seater manual sofa from SCS in 2015. Within a week I noticed that the back of the three seater was out of alignment. After numerous visits by a (sofa engineer) who fitted a new base frame then a new back frame it was decided that the problem couldn’t be fixed, so in June 2017 they replaced the whole suite with a static three seater and a motorised two seater. I have today noticed the stitching on the arm has failed due to faulty manufacture. I am at my wits end after spending £3500. I would have expected something I could rely on. The (engineer) will be with me tomorrow. I am going to ask for my money back.

Bought 2 rockers recliners in 2014. Paid over 2300.00 for both. Very happy with them until the last couple of months. The frame started separating in the front and then the back. We are in our eighties and seventies and cannot get them down the front 15 stairs. I drilled the frames and sunk a long screw in them. This past week was sitting in mine and the chair clunked down, my husband had to help me out of the chair. Turned it over and there were 3 screws laying on the rug. The plate that holds the heavy springs was completely undone on the top. I replaced the screws and could only get 2 screws down tight but the 3rd one is only half way down. Only 160lbs, what happened to our chairs?? Thank you.

The couch I bought a year and a half ago didn’t last at all, it was horrible. My last set of furniture I purchased in 1997, I still have the walker and I gave the two La-Z-Boy loveseats away and kicked myself for it. I got tired of it. It had gone through me, two of my girls, and I just wanted something new. But when it was recycled back, I’d already purchased that other couch and I didn’t need it. But the quality of La-Z-Boy is far better than anything else. I kept telling my husband I’m not doing junk furniture again. I’m gonna send the money and buy a La-Z-Boy couch.

La-Z-Boy did a great job as far as the sale and the product. I bought a sectional sofa, and they delayed the delivery because I needed it delayed since the house was not ready. But, they were on time with the delivery. The guys did a nice job helping put it together and were professional and friendly. I have had the sofa at home for a month already. All in all, it was a good experience and their service was really excellent.

Our furniture was about 14 years old and we needed some new ones. We bought ottomans, a high-leg recliner, and a sectional sofa chair from La-Z-Boy and the sales rep who assisted us was awesome. She showed us all our different options and I loved her because she wasn't pushy. The interior designer who helped us was also great. She came to the house, measured, and helped us put colors together. She even went further to help us with paint colors for our walls and her ideas have worked out wonderfully.

We're enjoying the power reclining sofa and the ottoman we bought from La-Z-Boy. They dropped our furniture off to us. And the delivery guys were great. I would definitely recommend La-Z-Boy.

Purchased an office chair thinking that La-Z-Boy was good quality & had a good name, wish I had read reviews first, chair is out of warranty & is now peeling on the seat & headrest. Customer service will not help, only thing offered is to buy replacement cushions. Extremely disappointed with product quality. This has had normal use in a home.

I've owned La-Z-Boy's my whole life. I retired and we moved and my other one was looking her up, so I gave it to Goodwill and I didn't move it. We moved into our new home, and I bought a new La-Z-Boy. The sales representative at La-Z-Boy was a very nice young man. My new La-Z-Boy's quality seems as good as I experienced in the past. I'd tell my friends to sit in my La-Z-Boy and it will sell itself.

Bought La-Z-Boy for years. Bought two recliners 2.5 years ago. They are literally coming apart. The store they were bought from no longer sell La-Z-Boy. Called La-Z-Boy customer service. "Sorry we can't (won't) do anything." Anyone need a boat anchor?

Leather recliner discolored on headrest, back, arms. This began within months of receiving the chair, and while chair was under the La-Z-Boy warranty. Customer Service process is very fragmented. Finally sent out a new back, but discoloration has progressed, and now chair has a chemical smell in the leather. Have just found other complaints about discolored leather, and customer service issues. This is not the quality of furniture our family expected when paying a lot for a chair.

I purchased a large recliner. It broke on the right side & the repairs were covered under warranty in the first year. The technician pointed out that the failure was due to a manufacturing defect as the assembly person failed to put all the screws in the mechanism. The chair has failed again in the same right side, Customer service said this was not covered under warranty as the chair was over a year old. I needed to pay $109 for a repairman to come out I was told. I was able to get that down to $78.00 but I pointed out it was a failure on the same side of the chair. This time the rocker base became detached from the base of the chair. The rocker assembly is held in place with screws, glue & dowel pins. The dowel pins had became loose & slid out because there was no glue holding them in like the dowel pins on the left side of the chair.

We went to a furniture store and bought two La-Z-Boys but we had some issues with the swivel base unit that went on the chairs. We put the swivel bases on and right away we sat on them and noticed that the chair leaned forward and we said there was something wrong with it. I took the swivel bases off again, looked at them, reinstalled them in the different holes but that didn't help. So I took them back to the store and right away their comment was that I had to put the bases on backwards. I was like, "You can't. They're pre-drilled one way." They tried to give back the same chairs and when I sat on them, they leaned forward. So we had to return those chairs to that company.

I purchased a La-Z-Boy reclining sofa and loveseat 3 years ago because of their reputation for quality furniture. I am so disappointed. I have had to have 2 recliners repaired already using their joke of a lifetime warranty which made me pay over $130 for labor and shipping of the parts each time. I have had other recliners that lasted for years with no issues, but these ones are junk. One of the repairmen even told me that La-Z-Boy recliners are always noisy and junky. My parents also have a set and have had to have theirs repaired as well. NEVER AGAIN will I waste my money on this garbage. Also, the repair person tried to blame me for the broken wood on my footrest and when I requested a different repair person, the woman on the phone gave me attitude. I am not 350 pounds, am not a body builder and I don't jump on my furniture so how is this my fault. This couch was put through normal use only. DON'T WASTE YOUR MONEY.

Very disappointed in the quality of the two recliners purchased less than two years ago. At the time of purchase, I was told by the sales associate the good thing about this recliner is the microfoam has a 3 year warranty. Purchased one and went back two months later and purchased the second one. Less than two years old the one recliner has completely compressed in one area and is on its way in a second area. Have spoken to several personnel from La-Z-Boy in the last few days.

We ordered a recliner with the iClean fabric. That fabric was chosen because we have a dog and a cat and the video clip the La-Z-Boy website shows a dog jumping on the furniture and indicates that this fabric is "perfect for homes with pets". Within just a few hours of receiving our chair, we realized that it is NOT pet friendly. The coating that prevents spills from staining also attracts pet hair like no other fabric. This fabric has a sort of stickiness (for lack of a better word) that not only attracts hair but makes it extremely difficult to remove. The super pet rollers don't even work and any vacuum brush I have tried doesn't work either.

Purchased a $2K+ recliner from store in Round Rock, TX. Chair broke within a year. La-Z-Boy arranged repair. 4 months later it was "repaired." HA! Chair broke within weeks and has remained broken. Sent to a expert repairman. Learned chair contains FIBERBOARD--not wood. Very angry!

We got rid of our 20-year-old furniture and needed new ones. La-Z-Boy had an overwhelmingly vast selection, and we purchased a sectional ottoman and some carpets from them. The sales representative was excellent. The sectional is in production, so it's not going to be built and shipped until the end of March. But the carpet and carpet pad are going to be delivered next Wednesday.

When the recliner was delivered, the two men who brought it connected the top and bottom together rather quickly. The chair immediately made loud popping sounds when we put the glider in motion. My husband moved the bottom base to adjust how it lined up to see if it would stop the loud popping because the delivery men acted like it was unusual but didn't know what to do which told us they had limited knowledge of the product. It seemed to help, but now that we have had the chair for a few days, I wish we would have just sent it back. It still pops while gliding and rubs while swiveling and for what this chair cost I expect quality craftsmanship and quiet movement. Disappointed.

La-Z-Boy is a good place to buy recliners. They have good quality ones and we've been purchasing from them for years. We got tired of our old ones. They weren’t right and it was time for them to go. We got two sofas and a loveseat at Mathis Brothers back in January and they were quick and responsive. It was a special order. They’re being made now and they’re supposed to come in April to get the special fabric.

We are very happy with the longevity and the comfort of the La-Z-Boy products. The couch that we replaced was almost 15 years old and it was time to replace it. It was a sectional and one of the recliners had broken. The padding in the seating was really matted down as well. We ordered multiple pieces and we got a call a couple of weeks ago that our furniture was in and that in order to schedule delivery, we needed to pay the balance. I called them back. I spoke with them about the payments and setting up the delivery time. But after they finally took my payment, they notified me that the furniture was not actually all in. Just the couch and the ottoman were in.

I checked around other places and no one had sectionals that had pillows attached to them except for La-Z-Boy. All the pillows came off the back of the other ones and I didn't like that. I bought a sectional sofa and a table from them and the sales reps I worked with were very helpful. I liked them. My order is coming on Wednesday and I told my husband there are recliners in the couch so he's super excited about that.

Eventually ended up talking to the VP of Customer Service. She really understands customer service and took care of us. After the initial problem, I now feel like this is a good company and they will work with you. I am now very satisfied.

I wanted to change my furniture a bit so I purchased a power reclining sofa from La-Z-Boy. It's a bit pricey but the quality is good. It's worth the price. Their sales rep made me buy the sofa so he was good at selling it. I went to a lot of different places and I didn't like the way they sell and most of the items only do the legs up. With La-Z-Boy, it goes all the way back and I like that. The delivery team was good too. They reminded me a day before that they were coming and they called me an hour before they got here. They showed me how to use everything. However, one of the recliners is making a bit of a noise when it goes up and down so I got an issue with that. I was going to call, either the store or the warranty company, to see if I could get an appointment so they could come out and check it out.

We've had our La-Z-Boy furniture for 10 years and it was time to get new ones. The price was fair then they delivered it. They were early which was fine and they called in to let me know. They brought it in, set it up and attached it. It worked and it looks good.

A few weeks ago, I purchased a few pillows, arm caps, and a power recliner from La-Z-Boy. They have a good name and I understand that the quality of their products is very good. They also had a lot of options for me with materials. I worked with several of their sales reps and I had no problem with any of them. They were all very helpful. Right now, I'm waiting for another six to eight weeks for my order to come in because it's a custom order. And when it does, I will schedule a delivery.

We've had La-Z-Boy furniture for 30 years but it was wearing out so we purchased a loveseat and recliners from them again. Their sales reps were very good. When we were in the store, I told the sales representative about one of our old La-Z-Boy recliners that has a problem. She told me to look for the product number or part number, gave me a phone number to call La-Z-Boy so I could tell them what’s wrong and they possibly could send the replacement parts. Also, the delivery team was pleasant, courteous and cheerful. And although the cost of the furniture was a little high, but that’s La-Z-Boy’s pricing line and the quality seems okay so far. I would tell a friend how long we’ve had different products, how well La-Z-Boy seemed to stand up and that it’d be worthwhile just to look at La-Z-Boy compared to any other brands.

I was helped by Cathy at the Annapolis La-Z-Boy and she was excellent. She helped me pick out fabric that would coordinate with the chairs and the couches. The sofas and chairs I got were fairly priced and I got them on sale for 30% off. I was very happy with the experience. They said it would take about 10 weeks but I got the furniture in just about six weeks. So, I was very pleased and everything went very well with the delivery. They were cheerful, accommodating, they set everything up, took all the wrappings, and left the house in a fine shape. I have recommended La-Z-Boy to a friend of mine.

I've been a customer of La-Z-Boy since 1996. One of my recliners from them was five years old and my other stuff was as old as 1970s and '80s, so it was time to get some new furniture. The sales team worked really hard with me because I found a pattern that I liked and couldn’t get it in the recliner. So we had to look for another pattern. They really had their hands full with me because I can be challenging. But it worked out very well.

I've had La-Z-Boy in my home for 10 years. I have a couch, a loveseat, recliner and a chair that I bought 10 years ago. And then I went and bought the bookcases, the TV stands, a sofa table and a rug. I kept the furniture I had bought because it's in perfect condition and went back for more. The quality of their furniture is excellent. I deal with a store in Niles, Ohio and Lexi, the person that come out to my house totally helped me make up my mind, brought stuff to my house, set it up and did my bookcases. I cannot say enough good about her. Also Angela in the store was very helpful to me too.

We recently purchased a power recliner from La-Z-Boy. I bought one 20 years ago, then our needs changed and we had another room that needed another recliner. It was all very good with the sales representatives and I have no qualms at all about recommending La-Z-Boy and their sales staff. The sales reps were very helpful. They explained the product and how to use it, as well as the warranty. In addition, the price was very good.

We haven't purchased any furniture in a while so we went to a La-Z-Boy showroom and it was convenient. When we first walked in, we weren't attacked like we were on other furniture stores and we like that. But then later on, we were looking for a sales associate and we couldn't find any. We purchased a new recliner then picked it up in three days. The showroom didn't have a lot of facilities for picking it up but it still worked out really well and was easy. It was readily available from the warehouse. The quality of the furniture as well as the cost is good. La-Z-Boy has good stuff and others should try them out and stop there.

Purchased Sofa and Loveseat with Ottoman (We bought La-Z-Boy for Quality... paid more for quality). First two months we had issues with cushions and ottoman (We're not large people and not abusing the furniture.) Cushions replaced and Ottoman repaired. Several months later we noticed the sofa and loveseat falling apart. (Seams coming apart and springs not what they should be. Cushioning on arms going flat really fast to the point where it's hard wood against arm, cushions don't even match up properly on loveseat, can stick your hand in between almost without touching cushions). In the midst of seasonal holidays and life gets busy, didn't call right away expecting I had a robust warranty (as I was sold by the sales rep).

My husband told me that one of the connector features to the sectional were missing on the couch I got from La-Z-Boy. While the delivery went well, the couch itself is missing a part and I'm a little bit discouraged that I've had the couch since early February and it won't be functional until late March. I had a service all with them for that issue but their repairman didn't show up. He didn't call me to let me know he wasn't coming either.

The salesperson was pretty good. She told us that all of La-Z-Boy stuff is stain-resistant and they can get us whatever we needed. And she really helped me through the process. The designer who came to my house felt very confident that the delivery people would know exactly how to set things up and it seemed like it would be a very seamless process. The delivery men were great, but I was under the impression that they would have the same layout as I was given. And that was not really the case. I had to tell them where to put everything and how to set it up but I thought that was just a little bit of a miscommunication or a misunderstanding. But they were very nice and they were on time and called in advance.

We bought a furniture set from Sears about four years ago. Then my wife said we needed furniture and everything in all the other stores were cheap crap. So we purchased some tables, a console cabinet, and accessories from La-Z-Boy and the quality is good. The sales representatives were almost too nice and helpful. They didn't feel that they were doing enough yet they were doing well more than what they really needed to. They figured out what we could do, what options we had, setting up the room, and left no stone unturned. If I let them keep going, I probably would have bought more. Then, the delivery process was fine. So anytime we're looking for furniture, La-Z-Boy will be one of our stops.

I like the La-Z-Boy recliners and I had one for at least 10 years. Then I got a Catnapper, which didn't last as long and it destroyed itself. So, I purchased a new La-Z-Boy recliner but it was too big for me so we exchanged it. The La-Z-Boy sales representatives I've had were very nice and they try to be as helpful as they knew how to be. The furniture has been delivered and the delivery guy was very helpful and nice. The showrooms are very expensive looking and while the recliner is expensive, it has good quality. It's either comfortable or strong that last longer than most. I would recommend La-Z-Boy.

I give you as a company a 2 star review. You do receive one star as your furniture is comfortable. However, I have owned a recliner of yours for 3 years and the rocking mechanism is starting to squeak. I was initially sold on La-Z-Boy because of the warranty that comes with the furniture as well as the extended warranty which I paid for in addition to. When trying to fix the squeak through your warranty program I was told you charge 125$ an hour for labor plus pickup and delivery.

I had a good experience with La-Z-Boy, and the only thing that I didn't like is that I had to wait for about three months because there were specific things that I wanted. But the quality was very nice. It's a little expensive but the price matches the quality of the leather and it's worth it.

I bought La-Z-Boy sleeper and recliner about 20 years ago. It was getting too hard for me to get in and out of it because it was kind of sunken down. But I had it all these years and it’s been a good couch. 20 years is pretty good. It's a lasting couch and I’m going to give it to one of my friends because it’s still in good shape. I hated to get rid of it but it’s time for a new one.

I've had a La-Z-Boy furniture at home for probably 15 years. Then I wanted a new table and I found it at La-Z-Boy. The La-Z-Boy employees do well and are helpful.

The cargo furniture in our family room was 40 years old, and though it looks fine, you just want something new after a while. The sales rep at La-Z-Boy was Melissa and she was very helpful, nice and personable. She wasn’t pushy which I liked. She was also there if I needed her. We were going to go look up other places because La-Z-Boy was our first stop, but we came right back to her and everything worked out fine. Also, the manager was really nice.

Barrett Power Recliner La-Z-Recliner Full Reclining with Console - The reclining sections on the console and the full couch are separating at the wooden framework on the back sections. The recliners leave to the left outside edge and the right outside edge on the opposite end. The seat cushions are collapsing, and they are hurtful to our backs. We love these couches, but need help on getting them fixed. Whenever anyone sits in them, they lean heavily toward the outside (Left or right).

We turned one of our bedrooms into a sitting room and we took a bed out and put a sofa bed instead. We went to La-Z-Boy in Boardman and our first experience with them wasn't that great. It took too long because they forgot to put the order in and it was supposed to be four to six weeks delivery time. And six weeks went along, we hadn't heard anything. So, we called them and the order was never put in. They eventually put the order in and we had to wait for another six weeks to get the sofa bed.

I have 3 La-Z-Boy recliners. One is a small size swivel, rocker recliner. As a matter of fact I have had this chair since the 70's and I love it so much. I have had it reupholstered twice and thinking of having it done again. The other one is a regular size recliner I have had for over 10 years and love it, too.

Have a big man's chair from La-Z-Boy. Besides sliders broke on it. Call La-Z-Boy to see about getting parts. They have a third party company that sucks out of Texas. So I call him to set up a repair service. They tell me a guy will be out to fix my chair. I asked if he had you the parts I needed. I told me that he carry Parts on his van. So the guy that shows up at my house doesn't even drive up there and drive some little car carrying no parts and taking pictures with his phone. Then this guy proceeded to tell me that he takes it or calls them our since the place in Texas the photos and they will order the parts and La-Z-Boy will send them to me.

Our La-Z-Boy sofa was damaged during delivery or during production somewhere, and we're still waiting to get that resolved. But the damage is the same exact one on our stuff when we got it seven years ago. Back then, it took four times to resolve so I'm not thrilled right now. We were a little wary of using La-Z-Boy again but we thought it couldn't happen again, and yet it did. So that's going to give us pause to think next time. Otherwise, the salespeople were all great and helpful. They bent over backwards to get things rolling. The delivery guys were great too. They were on time and friendly.

My husband's 80 years old, I'm 77, and we felt it was a good time to have something that's worthwhile. We wanted the best and we wanted comfort. And we went to La-Z-Boy and we're enjoying the furniture that we got from them. We had a nice and young sales representative, and he was very attentive, informative, helpful, and answered all of our questions. He was very professional, too. So, we were impressed. The delivery guys were very quick and efficient, strong, and they set the furniture in before we could blink our eyes. They were very good. It's difficult to get to our place, so we had to give them special instructions to get in here because we live in a private lane behind the cemetery. But they got in and did a good job, and they were very encouraging and polite. We enjoyed having them here. We love our furniture. The quality is tops and my husband and I are very satisfied. La-Z-Boy is the best and we are so grateful.

Recliner quality was great. He held up nicely with no problems. The only negative was the choice of colors. Other than that, great buy and worth 5 stars.

I have had the La-Z-Boy recliner for over 10 years. It has retained its shape, remains very comfortable, and while the original price was expensive, it was worth every penny.

Our furniture's really, really old and it's been handed down through my family from the 90's so we thought we'd purchase something new. We purchased a sectional sofa from La-Z-Boy and their rep was very attentive. She checks notes which I like because she’s asking questions and trying to find out what would suit us best. She wasn't pushy at all. She let us sit on anything so that was fantastic. She was very helpful too. My husband's really really tall and she's taller than me. So I let her sit in and see where her head comes up too. Also, I had measured the couch we have now which is perfect and she found two of the right size for us that would be good for my husband’s height.

My family and I had just moved into our new house and we were in need of upgrading the furniture that we had for about eight years. La-Z-Boy had a great promotion going on and with the promotion and the credit line, it was a good opportunity to help out my family and brighten up our rooms. The sales rep was amazing from beginning to end. She was always attentive and walked us around. Even when we didn’t know what we wanted, she knew what we wanted and pointed us in the right direction. And no matter how many times we changed our mind or kept looking around, she was patient and listened to everything we had to say.

La-Z-Boy stands behind their products. We've had ours 17 years and have had them in for service 2 times and only pay for labor which is very reasonable.

We orders two La-Z-Boy recliners in Oct 2017. One of them was supposed to be a rocker/recliner/power lumbar. The recliners arrived Nov 22, 2017 but the one recliner did not have a rocker. We contacted the furniture store and they said a technician would call to see if they could add parts to make it a rocker. After four weeks the Technician said it couldn't be done that the chair would have to be reordered. The local furniture store reordered the rocker/recliner/power lumbar chair the last week of Dec 2017. It is now 8 weeks later and still we have no chair. The local furniture store said they see the order but there is some type of hold up at La-Z-Boy, maybe they are out of the material. Very dissatisfied. It is now 5 months, they have our money and we do not have our La-Z-Boy rocker recliner.

My La-Z-Boy recliner was also a vibrating recliner. It was a rocker/recliner and not very expensive. I believe it cost about $600, but that was over 20 years ago. It lasted about ten years and I really enjoyed it.

I bought a La-Z-Boy furniture 20 years ago and when I moved, I decided to purchase a new one. The salespeople in the Monroeville store were all great and real helpful. They knew everything and when they came to the house, the made up a diagram and did everything. Then the delivery team came and put the furniture down, put it together and plugged it into the wall then off they went. The cost is a little high but it's not that bad and the quality is good so far.

We were redoing a room and as part of redecorating, we purchased new furniture. We recently got a recliner, sectional, and sofa from La-Z Boy. The decorator that came to the house and helped us was excellent. But the salesperson, Amy, was a little slow. She was good but she didn't facilitate the process the way she should have. There were some problems with getting our purchase finalized and processed through the computer and the problem could either be with her or with the computer system. Then, at one point, a La-Z Boy salesperson was talking about the fabric care kit but didn't tell us its price far enough in advance, then seemed unhappy that we wouldn't take it as I thought it was highly overpriced.

I really appreciated the salesperson that I dealt with. She knew everything and directed me well. She was helpful and wasn't pushy. She was very good and I was impressed. The delivery team came on time and put the recliner together quickly.

I am rating the delivery of my chairs. The delivery men were very professional. They arrived 1 hour early which was great for me. They were in and out quickly and knew what they were doing. They were excellent.

This is a real mom review. I tested out the iClean fabric in silver gray. First I did a simple water test and it was amazing. Beaded up on the surface like advertised! Then I tried foods frequently consumed in my house such as hot sauce, spaghetti sauce, peanut butter and jelly, chocolate, cheese puffs etc. I let my two year old try his luck with the fabric. Like I said this is a real mom review, every mom reading this knows their children don’t “drop” food on mess free. No my two year old ate his sandwich in the kitchen following the rules, but escaped before I could wipe his hands, again moms will nod their heads in agreement. He wiped his hands on, smeared it around and did god knows what else. When I got to him in the minute it took to get a wet paper towel and grab him I saw the damage. I followed the cleaning directions to a T! Dawn is recommended and that’s exactly what I used. It got the stain out for the most part.

On 12-11-17 my wife and I went to the La-Z-Boy store in Fairfield, Calif. and ordered two new recliners. We realized at the time that we were placing special orders and they could take the entire eight weeks to be delivered. At eight weeks I called the store and talked to our salesman, Michael **. After a period of time Mr ** called me back and said they had run out of the desired material and therefore hadn't started on the order. I questioned why I hadn't been called and advised of this and was not given an answer. I told him to use his discretion and order a color close to the one I had ordered. Now we are nearly twelve weeks since the order was placed, and paid for, and I haven't so much as had an apology, an explanation or a possible delivery date. I have since found out that I have lung cancer and this situation certainly doesn't help. I expect a phone call with an apology and a delivery date. My next option is to seek redress in a court of law.

We purchased a La-Z-Boy because my husband needed a recliner. Jose, the store manager, was very helpful and pleasant to deal with. The only thing was, on delivery, the recliner did not recline on the left side. So, they put it in for service to come out and a serviceman did. And it was that the delivery men had not hooked up a cable. After they left, I found a nut and a bolt and I was suspicious. I thought it might have come from my couch and it did.

We moved into a new house about three times the size of our old house, so we have a lot more room for new furniture. We bought a sofa, a dining table, a bench, dining chairs, chair rugs and recliners from La-Z-Boy. Our experience up to the sales part was really positive and the interactions were very smooth. The same person who did the sales also did our design work and helped us pick out the fabrics, the leather and the different finishes for things. But I was surprised that after the sale and as soon as I've spent my money, I didn’t hear from anybody. I scheduled a delivery and I always had to call and check on it. And when I would call, nobody really understood at the store which items I had or when they would be coming.

We ordered a sectional on January 6, here it is March 1st and we are not being told it is not going to ship to the warehouse until March 8 and then it will be another 5-10 days for delivery. I guess one piece had to be redone, if that is the case this should have been expedited. Very frustrating, we are going to cancel the order and go to Haverty's.

Bought a La-Z-Boy recliner in 2011. The fabric on the foot rest area kept wearing out, even though I almost always wear socks when I sit in it. Repaired free 1x and then they told me it was my fault, but would give no reason as to why they thought that. Not hard on our furniture, no pets or little kids so should have lasted. Will never ever buy La-Z-Boy brand again.

I'm 75 and married for 54 years and I've always had La-Z-Boy. My husband had passed away and I wanted new La-Z-Boys which we were going to purchase. But he had been very sick and he told me to wait until he goes then I could set up the living room the way I wanted. Because all those years, I had done everything like he wanted things done. He picked out the furniture colors and I let it be. We have a 160-year-old house and he went with that but I wanted to go with the modern look. The La-Z-Boy people were all very nice. They were very good and upfront. I ordered five tables, the pillows, a chair, an ottoman, two La-Z-Boys and a couch. The only problem I have is this rug.

I got a chair from La-Z-Boy and I’m satisfied with it. It helps me get up and I can get my feet up about as high as my heart because my feet swell badly. I was very pleased with the sales rep that I worked with and he helped pick out some colors. It took a little time to have the order for the colors of the chair, but I got what I wanted. The cost was high, but I'm very well pleased with the quality. There were a lot of chairs that was cheaper, but I got what I thought was better and it suits me.

I was replacing all the old La-Z-Boy furniture that was 16 years old with new ones, and the salesladies there were very helpful. They helped me decide and pick out different colors and things to go with my home. They were also very patient with me. Delivery was great as well. I scheduled it, then they called the day before. And then even after that, they called an hour ahead of time and let me know that they were getting close. The quality of the furniture is great and I'd recommend La-Z-Boy.

We placed an order with La-Z-Boy in December 2017. We purchased 2 couches and 3 recliners for close to $ 12,000. Our experience during the actual purchase was great and we had a fantastic sales rep. However, our experience since then has been nothing but awful. We were told, it would take 6-8weeks for our order to arrive. Finally, after 9 weeks, we at least received a part of order. We had 3 recliners delivered, 2 of them were so damaged, that we refused delivery and sent them back with the delivery team. The delivery team was very unprofessional and complained about having to take the order back! The recliners were sent back to the warehouse and we were promised a phone call within 48hrs. That of course didn't happen and I ended up having to go to the store as it was impossible to get the manager on the phone.

Love my chair and don't want a new one. I've rocked all 3 children in this chair and would like it fixed. It was purchased in JUL 1988 at the NEX (USNavy) in Scotland. There is a stamp "399" on the footstool. Where can I take it for repair in Indianapolis.?

Within 6 months of taking delivery on this $2,200+, on sale price, l leather recliner there were problems. The seat began to lean to the left, large indentations in the leg rest as well as where my back rests. Oh, and one of the corners on the top of the back was wearing through the leather. I could feel the hard frame as there isn't any padding. There is padding on the opposite corner. Everyone who sees this chair can't believe it's less than a year old as it's sagging all over and looks 20 years old, These problems increasingly grew worse and the chair is uncomfortable to sit in so 10 months after taking delivery, I called the Salem, Oregon La-Z-Boy store where I paid cash for the chair.

Make sure you are 100% sure of your La-Z-Boy purchase before you let them leave your home if you have them deliver your item. We purchased two La-Z-Boy chairs and were not happy with them as soon as I sat in it, but I was told that you only have 3 days to return your product. They charge 30% of what you pay to return them. The manager was absolutely no help with my problem at all. She belittled me and told me it would take a couple of months to break in the chair, when I only have 3 days to return it. I will tell everyone that I had a horrible experience with the La-Z-Boy chair. We had waited so long for nice chairs, but the chairs did not meet my expectations and they were very expensive.

I have a Southern Motion chair that was supposed to have lifetime warranty on the chair but they then tell me later that it is only on the motor. I paid 800.00 for the chair.

I've purchased from La-Z-Boy before and I've had their products in my home for 25 years. But my old stuff were pretty worn out so I decided to buy new ones. Their salesperson mentioned that someone could come to my house to see what would fit in my space and I took advantage of that. So, their designer came by, took the measurements, and made suggestions on things that would work in my room. Then, she put together a computer layout for me and I ended up buying the things that she suggested. That service was pretty helpful if you need several pieces separately and I was satisfied with my experience.

I just purchased a La-Z-Boy Lift Recliner from the Rockville Center store for $1199.99 plus tax and shipping. I called the next day after it was delivered and spoke to Steve (my salesman). He was very polite and helpful. I told him I wanted to return it. He said he would talk to the manager. The chair is very uncomfortable. No matter what position it is in you slide out of it. The manager said I would have to pay a 30 percent restocking fee of $360.00. I have returned merchandise before and never paid more than a 10 percent restocking fee. 30 percent is absurd and he would only give me a store credit. Total purchase $1388.15.

I special ordered a recliner for my husband's birthday a few years ago. The first chair I got was visibly crooked and mechanically misaligned. The second chair was straight but now the back is coming off and the back cushion is separating from the frame. I believed the hype about the quality of La-Z-Boy products. Never ever again!! This chair is a fabric recliner for which I paid close to 1000.00. I got ripped off.

I was having surgery and I needed a nice recliner to sleep in. I bought a power recliner from La-Z-Boy, and I love it. It is so comfortable, and I like all the features on it - the recliner, the backseat, etc. It is just a great chair and a good piece of furniture. The rep was wonderful. I told her what I wanted and she showed me what was available. Then she said, "Just browse and let me know what you like, if you have any questions." Also, I really appreciate not being coerced and not being gotten to one thing or another. And once I made my choice, she pointed out all those features and it was everything I was looking for.

We just moved into a house, so we needed furniture. It was really great with the La-Z=Boy sales reps. We had a designer come out to our house to help us with the room and they did the sketch on the computer so we could see how everything was going to fit in. They were really helpful. We ordered the furniture at the end of November and it wasn’t ready until January.

I purchased a couch from La-Z-Boy about 20 years ago and it lasted that long. I have an in-home daycare and my kids have all used the couch, but it had no stains. Recently, I bought a table and accessories. I love the quality and I don’t have any problem with them. Everything is guaranteed. The reps at the store were great too. They were there. If you don't want to talk to them, you just tell them, "No. I'm just looking," and they will say, "Okay," and leave you alone. If you have a question, you can go find one and they are going to answer it.

Everyone in my family has always bought La-Z-Boy recliners. They are the most comfortable chairs with several colors to choose from. They are also the best recliners for the price.

We spent $2839.34 for 2 Tripoli 2 Motor Massage Heat (power reclining) chairs on 7/16/17. They were not delivered until almost a month later on 8/12/17. The first problem we had with one of the chairs was the massaging function went all wonky in less than 6 months. While their parts have a lifetime warranty and there is 3 years warranty on labor we were still required to pay $80 plus tax for them to come out to the house to assess the issue with one of the chairs. The technician confirmed that there was a mechanical issue with the chair and said he would order the part. He said it would take about 3 weeks, maybe less, to get the part and then we would have to pay them another $80 fee to come back out and install it.

An emergency came to us and I had to get new furniture right away for my wife who has an amputated leg. I just bought some couches and other things from La-Z-Boy. This is my first experience in buying from them and and I liked it. They were nice and good. The sales representatives helped me in getting around the store so I could look at all the things that were available. Then I came back and made my decision to pick the furniture that I wanted. They scheduled the delivery of the furniture that I had purchased for me and I agreed to the date. The delivery guys were good and efficient, and I was surprised at how fast they could do the delivery. The quality of the furniture that I got is good. If it wasn't good, I would've brought it back. Also, the price was reasonable and good.

We bought 2 La-Z-Boy recliners some 25 years ago; they finally wore. We bought new recliners that should have been like the old ones, but the workmanship and durability of the new ones are nowhere near the quality of the old recliners.

Like the color, very comfortable and can fit up closer to the wall than other models. Have had compliments from visitors on its comfort and style. Would buy again.

The sectional we bought from La-Z-Boy is nice. The only thing we don’t like is the odor. We got the waterproofing on it and we're not sure whether it was the sofa or the treatment, but something is outgassing. I have severe breathing problems and it was causing me some issues. But it seems to be getting better and other than that, we like our furniture.

My wife and I decided to purchase a new furniture as it was time to refurnish our home. I already got some La-Z-Boy furniture downstairs, where the first purchase we made was 15 years ago. Then, we decided to do the living room and dining room. The sales rep we dealt with was great. We were looking at furniture, taking turns and said, “Well, can we get one of this interior design?” So, Erica, the interior decorator, came over and measured the rooms, and we talked about stuff, and she gave us a good plan. When we went in, she got the 3D pictures that she put together and we really liked it. So, we decided to go with it. She did a great job. They are delivering the recent purchase this Thursday. Everything is working out really good. We had a great experience, and they got a lot of good options.

This is a very stylish high leg recliner. The chair looks beautiful but is so uncomfortable. The recliner part is horrible. It is nearly impossible for me to open it since there is no lever; need to push on the arms. Being older, I do not have the strength to open it; so do not use it. The seat part is so deep, I have to use a blanket to raise up my butt. This was very expensive; complete waste of money!

The La-Z-Boy recliner was comfortable but fabric began wearing thin within a year, a spring inside broke and the reclining arm difficult to move. Paid a lot of money and was very disappointed.

We have had our Powered recliner for less than 60 days when the recliner failed. We called to find out about getting it serviced. Two and a half weeks later the technician finally came out, and he says that he has to put in an order for a part, then they will call to schedule an appointment to come and install the defective part. Really regretting this purchase.

La-Z-Boy recliners use to be better built than they are now. Only had a few years and having problems with reclining makes a lot of noise like something is getting ready to break. Last one we had last over 29 years.

I have had this equipment since 2004. I use it almost every day for an hour. I use other things as well iron and such. I work all day most days and sleep 8 hours.

I have a new house and I recently purchased a La-Z-Boy recliner and sofa. I got the 30 percent off sale they had. I also purchased from them before and have had La-Z-Boy furniture for the past 15 years. I've always been a fan of the furniture. The sales representatives were very friendly and accommodating. I used the in-home designer but it didn't work out too much, so I ended up doing it myself and got my creative juices flowing. I was satisfied with my experience with them, overall. The delivery guys were great. The only issue that I had was I was at work and they called me two hours before and they were supposed to be there. But I made them wait. My La-Z-Boy furniture got good quality. However, I've always purchased leather furniture. And the cloth furniture that I received smells like plywood. My basement still smells like plywood. So, I'm waiting for the smell to dissipate.

After quite a few phone calls, we did manage to get on employee (Linda) to assist us in finding our sofas we had ordered and should have been here before end of Feb. Sofas are now in and we should receive delivery this Fri. 3/23. Although, it took almost 3 months, at least we are finally getting our merchandise. Hopefully, the sofas have been made well. So far, we are now satisfied the problem has been resolved.

We have had our La-Z-Boy couch for a little over a year and unfortunately the couch looks like it's 10 years old! The cushions are pilling and thread from the seams are fraying. I was told by customer service pilling is not a manufacturer defect and nothing could be done! I would have never bought the couch knowing this was going to happen or spent the sum of money we did! We also have a La-Z-Boy leather recliner and we love it, no problems! Very disappointed in the quality of fabric and feel. This couch is not living up to the La-Z-Boy name.

We have been loyal La-Z-Boy customers since we purchased our first set of reclining rockers in 1990. However, we purchased our current and last chairs on 4/13/2017. These new recliners are not the same quality we were used to from La-Z-Boy. The cushions sag when sitting on them and they are very uncomfortable! The chairs were serviced on 12/12/2017, by replacing the cushions, however, it has only been 2 months and the chairs are no longer comfortable. My wife and I are not big people, so we don't understand why these chairs are not holding up. Perhaps there was a design change that has resulted in less support for the cushions. We are very dissatisfied with the La-Z-Boy product!

Our double reclining La-Z-Boy Sofa in our Cedar Creek 5th Wheel is less than 3 years old and is already cracking and peeling. We have been meticulous about keeping the sun off the piece and have followed care and cleaning instructions to the letter. We only use our 5th Wheel six months out of the year, so in reality, it's only had about 18 months of use. I won't be purchasing from La-Z-Boy when I replace it!

The sales rep was very, very helpful and she was quite courteous. She helped us decide our actions and looked at the different options. We love working with her. The person who came over to my house with the design was also quite helpful. It was just a wonderful experience. I bought two pieces from La-Z-Boy and I already received one item, but I am still waiting for the second one. The delivery was pretty good. They took care of the furniture and made sure they are not damaging anything that I already have and that everything was in the way it should be. They helped me put the new furniture in a place that I wanted it to be, and then they explained everything about the furniture to me. I really like the quality of the furniture at La-Z-Boy that I had, and the cost was pretty fair.

Expected more quality out of La-Z-Boy. Cheap, hard to lift and down handle's too low. I am only 5.3 and my feet hang over! My first La-Z-Boy and my last.

I love my La-Z-Boy! It was invaluable when my child was an infant. It is about 15 years old and still in use. Durable and held up well even with a kid and pets.

I purchased a renu leather sectional and the extended warranty in 2013 for $4341.36. It was delivered September 2013. We have already re-upholstered the headrest of one end of the sectional due to severe cracking and peeling. La-Z-Boy stated it was no longer under warranty and refused to fix but did put us in touch with their service department. We paid. We've had other issues too such as the parachute pull on one of the recliners splitting and coming off which was replaced but we had to pay for the service call. The metal on it is now unraveling again and it's now unusable as the metal stabs your hand when you try to pull and open the recliner. Now, the sectional is cracking and peeling in several areas. This is not normal and must be defective as I see other clients have this same complaint on this site. I've contacted La-Z-Boy corporate and they denied my claim stating it was not within the warranty period.

Buyers beware... La-Z-Boy is quite happy to take your money and have poor quality of service after you purchased. I purchased 3 recliners Nov 12, 2017. Custom with leather. They said it would take 8-10 weeks for delivery. Paid for half of the order. The order total was just under $10,000. Jan 4, 2018 I got an email that my chairs had arrived and that I needed to call to book an appointment and pay the remainder of the balance on the account before delivery which I did the same day and scheduled to deliver Jan 9, 2018. Yay my chairs are almost home... Jan 9 rolls around and I get a call in the morning that the delivery truck broke down, ok it happens, they rescheduled for Jan 11. Between 12 pm and 2 pm. 4:30 pm rolls around and still no chairs... So I called, the delivery company, La-Z-Boy, left messages, no answer.

I have no questions and as you can see I don't want to hear from you. Your employees were good. Your automated survey taker is garbage. It doesn't give a good impression when it doesn't work. If someone doesn't respond, there is a very high probability they didn't want to respond and repeating over and over and over and over. If someone actually does respond, it would help if the machine picked up on that and registered it, instead of repeating the initial question over and over etc. If you actually care about what I think, don't have a machine that doesn't work make the calls when there is no one on duty to let you know the machine doesn't work. In summation, you obvioustly don't care enough about my experience if it's outside of your normal business hours as you cannot be troubled enough to make sure it works.

Love my recliner! It has massage and heat. A connection broke and La-Z-Boy sent a new back and Thornton Furniture repaired it. It has massage and heat again.

We purchased a recliner from La-Z-Boy, and the cost was reasonable. The sales representative we worked with was very articulate and very helpful. They had the recliner checked at the warehouse and there was one available, and they delivered it to us in a day or two. The delivery guys were fine and very cooperative.

The La-Z-Boy recliner is about the few chairs that you can relax, sleep, eat, watch tv in the comfort of your living room. They also can be formatted to a person's handicap. They have La-Z-Boys to help people stand up from a sitting position so I would recommend La-Z-Boy for everyone's needs.