La-Z-Boy Furniture Galleries Reviews

We purchased a Rowan Rocking Recliner from Dave. The chair we received feels nothing like the in-store model (which my husband loved). The upper back portion of the recliner sticks out so far that my husband cannot bear to even sit in it. Since it was a special order, we cannot return it. We spent $700 on the chair, and that was a sale price. Had we bought a chair from the numerous color options from Wayfair, we would’ve been able to return it. Instead, we trusted this local company to provide us a recliner we loved, only to be out of $700. The recliner sits in our living room, and no one has sat in it. I keep trying to sell it locally. I guess we could always donate it or place it on the curb. I will never step foot in that store again. We chose to pick the chair up, and they did not even have it wrapped in plastic to protect it from damage.

Hopefully, the 3rd time is the charm. Cushions failed in the sleeper sofa, and still under warranty. They shipped replacement cushions and I paid for the labor for 2 hours ($124/hr) to install. First, appt was a call, but the tech did not show up, LB refunded 1 of the 2 hours for the inconvenience. The second appointment was a no call and no show, they refunded the 2nd hour of labor $124 for the inconvenience. Fourth time the charm?

We purchased a recliner love seat and recliner sofa from La-Z-Boy 6 years ago. Within a year and a half the fabric was worn out and looked 25 years old!! We had all warranty available on these two items but still had issues dealing with la-z-boy regarding repairs or exchange possibilities. Eventually we were offered an exchange of both items, which we accepted. After two years of use the new recliner love seat and recliner sofa foam was totally worn out! We proceeded to deal with warranty people once again. After numerous calls we were finally told a knowledgeable person would come to inspect our furniture. Five months later a contract upholsterer inspected our furniture and confirmed the foam was totally inadequate and he would send his report to warranty department but doubted anything would be done regarding our complaint. There has never been any follow up from the warranty department to date.

Ordered a $3000 electric recliner in black leather. It arrived as a grey suede chair. We tried to refuse delivery, but they insisted on leaving it in our house. They refuse to take back. Beware. Never do business here.

We purchased a very expensive powered dual recliner less than a year ago. One side of the chair, the padding is totally collapsed on the arm and the lower back panel. The tech came out and looked at it and has determined that it is normal wear and tear. Really! 1 year old and the recliner is worn out! When you sit in the chair it pushes you in to the corner and is very uncomfortable. So uncomfortable I don't even sit in it anymore! Now I have a very expensive recliner that I cant sit in. And La-Z-Boy will do nothing about it! Don't buy from them. You might as well buy a cheap recliner because it will probably last Longer! I'll never buy again from them and I don't recommend that you do either! Very Poor Quality!!

This has been the WORST experience I have ever been through!! No customer service whatsoever. I have had nothing but problems since the furniture was placed in my home. They want to say they're the best... Well I got news for them. They are definitely NOT!! Please BEWARE when buying the furniture FROM THEM. ALL I CAN SAY IS DON'T GIVE THEM YOUR MONEY.

We are very disappointed in our leather sofa. It developed a tear where the recliner moves out and back in. Heavy seaming has caused the area to rub together thus causing the tear. Since the sofa was purchased 5 years ago in December 2014 it is now past warranty! Both repairs are now in our hands to pay for service.

The one motor went out in our 2 year old leather La-Z-Boy recliner. It took over a week to get a technician here to evaluate problem. Parts were to arrive in 5 to 7 days. On day 7, Jan 21, I called. They had no idea when parts would get here. (Amazon can deliver in 2 days. Why can't you?) At 9 days, Jan 23, I called again and discovered that our parts were REORDERED after my call on the 21st!!!! How long would our claim have been in limbo if I hadn't called?!! I asked to schedule a technician for a day or two after the expected arrival of the parts but they wouldn't do it. I must wait for the parts.

We purchased a dining room table, chairs, china hutch, and breakfront for our new home. This is the first time we've ordered from La-Z-Boy and will be the last. Not only was the sales associate providing us with misinformation about the services, products, and delivery, but the entire delivery process has been a disaster. When we placed the order, two of the eight chairs were mysteriously on backorder. Just twenty-four hours prior, they were available. The sales associate indicated a delivery date to me, but after the order was placed she explained how the items had to be shipped from NC to the Columbus, OH warehouse. Only once they arrived in Columbus, could the actual delivery date be confirmed. Eventually, we were able to confirm delivery for December 23rd, and we expected all but the two chairs to be delivered.

I went to the La-Z-Boy gallery and purchase an in stock at the warehouse recliner. It arrived that weekend and was not what I expected as my feet were dangling when I sat in it. (I'm 6 foot 3 inches tall). And it would immediately put me backwards into the full rocking position (I thought week springs as my other La-Z-Boy did not do this). The store chair did not have this feel when I tried it out. I went immediately to the store and asked them about it. They said that they would charge me 30% restocking fee to return it. They also said I could avoid the restocking fee if I have the service department attempt to repair the issue. I said how do I go about that? She gave me the phone number 1-855-395-2926 to start the repair process.

The Ultra Shield warranty that LAZBOY sells with their products is worthless. It is completely worthless because when you call them with a problem they will find a reason why your specific situation is not covered by their policy. I bought a reclining couch from LAZBOY with a 5-year Ultra Shield warrantee. When I was purchasing this couch at LAZBOY showroom, the salesperson assured me that my warranty policy would cover every conceivable case. After four years, the leather became worn off in several spots and one of the recliners was not setting into a proper closing position. When I first discovered this problem, I did not call the Ultra Shield warranty right away because I could not find a day during a work week when I or my wife could be home to host their service person.

Bennett Duo reclining sofa and loveseat

We purchased a recliner couch and a big man power recliner 6 months ago. After a few weeks the recliner mechanism failed. A repair team was dispatched and said they repaired it. Just days later it failed again. La-Z-Boy replaced the defective chair. The new chair failed same as the first one. Repair crew came and repaired the second one. Now a few weeks have passed. The chair is failing. A crew is being dispatched again. We want either a different style chair or our money returned. Stay away from a power recliner from La-Z-Boy unless you want to wait forever for their repair people.

Purchasing from the Barrett parkway very easy. Now attempting to reach someone about my recliner that appears breaking has been impossible so far. I leave messages with no returned calls (770-831-5586) number given to me by store. The issue is not getting better. How can I have my chair examined and replaced if necessary. This appears to be the frame.

Purchased two of the same chair. Soon after warranty my wife's chair broke. It was the toggle assembly. Then, shortly after my chair broke, same problem. Anyone thinking about La-Z-Boy...stay away please.

After talking to your service technician today, I am more frustrated than ever. I will definitely spread the work that if anyone thinks they want to buy La-Z-Boy furniture they should absolutely hesitate to buy any kind furniture or warranty. It cost over $300 for a useless warranty. I wouldn't purchase a piece of La-Z-Boy furniture ever again. Your customer service leaves a lot to be desired. In fact your customer service stinks. Misleading warranty protection at the stores. Without even seeing the furniture, we were denied coverage. Totally unsatisfied with your company. Our chair is less than two years old and is very uncomfortable. At a cost of over $700 per chair, you would think it would last more than a couple of years.

Let me start by saying, Thank you for making furniture that stands the test of time. I am a disabled 220lb man who spends about 20 hours a day in my LaZBoy Grand Canyon recliner *purchased 2-23-2003. I sleep, eat and watch tv from my chair. The chair was purchased on 2-23-2003 and has been used 20 hours a day since. The chair still looks great but the foam has broken down causing me pressure sores from the wood under the arms and footrest. I was wondering if you could provide me a discount for a long time, low income consumer. I love your products but cant afford a new chair right now at a price I can afford. I have told every family member and friend of the excellent quality furniture LaZBoy Makes.

Oh this has been adventure in **. I custom ordered a blue recliner. Delivered in 60 days. The sewing on the right arm was over lapped causing a wrinkle in the arm... Not perfect. Called the BS custom complaint line. Wanted a new chair... Told no make new arm this after their tech showed up and said couldn't repair it. New arm shows up 2 weeks later. Color doesn't match about 20 cu darker. Call La-z-boy again. Having tech stop by today to install new arm but was told by their BS customer staff he was suppose to take pictures? Before warned this company is selling cheaply made furniture on an old reputation of good furniture made from maple. Now they use flake board made in China that is loaded with asbestos for fire reduction. Since chemical fire retardant chemicals were banned 6 years ago that were in everything. Do not do business with this company. CHEAPER IS BETTER OUGHT TO BE THE COMPANY LOGO.. 20 VPS REALLY!

Not a good experience with La-Z-Boy. My sales rep was very nice and helpful. After purchase is when everything fell apart. Ordered a custom chair. Waited 10 weeks for it to arrive. Took delivery in early September. A little over three weeks after delivery, it broke. Called for a service visit. It took almost a month for a tech to come out. Diagnosis dictated that parts were needed to fix. No calls. No updates. Had to call every time for an update. It's now the middle of January and we finally have a fully functioning repaired chair after numerous calls, poor communication, and an overall terrible customer service experience. This chair was expensive, it malfunctioned and broke shortly after delivery and took nearly four months for them to repair. Don't think we'll be headed back to La-Z-Boy and would not recommend!

I waited 20 years to buy new living room furniture and decided to go with La-Z-Boy. Big mistake! The color on my $2000 leather recliner started to wear off after only a year. They sent a repairman and he stated that they should replace the chair. Well, years later, I have a chair that looks terrible! Most people don’t have the money to just go out and buy new furniture every year! Don’t buy from La-Z-Boy... Terrible customer service and cheap products.

I had dual La-Z-Boy that I gave away because it had memories of my passed husband. It was in perfect shape after 20 years. So I bought another smaller version and put in a glider, swivel and recliner. It is wonderful and did seem to need a break in time. I wouldn't buy anything else. I have to think the bad reviews are probably the ones maybe bought from furniture stores. Or only the complainers put reviews here. I've watched my sister in law buy new recliners every few years. Maybe she needs a La-Z-Boy.

We have been waiting 143 days for a piece of furniture from your company. In August, we purchased three pieces of furniture at the Macon Furniture Mart in Franklin, NC 2873.. Two pieces have arrived although not in a timely manner. The recliner has not. We have been given several shipping dates. The chair was to be shipped on December 23, 2019. Next, we were told it was on the truck as of this Tuesday, January, 6, 2020. The latest information is that it will be shipped sometime this week. This is unacceptable. We are very disappointed in the way you conduct your business.

La-Z-Boy is a pathetic company that builds crap, and then lies about the product, and warranty. We wanted real leather, but was sold a fabric that we were told was better than leather by the salesman. All salesmen are we’re previously used car salesmen. We called the store after one of the pieces was flaking and cracking. Their service department refused to do anything about it. Now more units are delaminating. La-Z-Boy furniture is ready for the trash can as soon as you get it home...

Latch broke on my recliner. Went to local store 45 miles away. They gave me the # for the parts dept. Called the # and they were closed. Went back home. Called the next day. Told, must return to the store to pay for the part. When the part comes in, I must return to pick up the part. Latch is under warranty, but $19.95 shipping!!!! I have had better service from BIG LOT's!!!! La-Z-Boy needs to have BETTER SERVICE. VERY UNHAPPY!!!!

Why should we be charge a additional delivery charge. 99.00 dollars to our home or 40.00 dollars to the store in Mishawaka IN. or drive to Bolingbroke IL. to pick it up at no charge. That would take a whole day. Not counting the fuel cost. If this is the way La-Z-Boy does business it should be advertised.

Bought a recliner. Had to wait two months for them to make which was ok, but when they called for us to pick up we were out of town. Scheduled another pu just to find out it was still in shipping transit. They don’t communicate with each other. That said we’ve had the chair approximately two weeks and the foam appears to be breaking down on the back rest. They want me to take it apart, drive one and half hours for repair and I wait 3-4 hours for the repair.

My husband and I decided to spend the extra money on La-Z-Boy furniture so that we would not have to purchase any new couches or chairs for the forseeable future. The salesperson informed us that La-Z-Boy furniture is great because the warranty is designed for people with dogs and children. She said that it covers everything and they would fix anything without worry. We were grossly mislead by this statement and paid a large amount of money for our new living room furniture.

What a joke. Our sofa has a piece of wood sticking out of the bottom. Called customer service and they are going to charge us $125 just to come out and look at it and additional if parts are needed. What happened to LIFETIME warranty. Will never buy from La-Z-Boy again! COMPLETE SCAM.

Absolutely disgustingly TERRIBLE company!! We received a defective, uncomfortable, sub par “custom” couch on December 20th, 2019. We ordered the couch through the Roseville, Ca store and have had nothing but a horrible experience!! This company refuses to stand behind their work! They have terrible, inconsiderate, unapologetic, and rude customer service agents! We wish we never bought a couch from this horrendous company!! I repeat do NOT EVER buy from La-Z-Boy! They don’t even stand behind THEIR own PRODUCTS!!! Read reviews!!! Do research!!!!! I will continue writing reviews, clicking on ads, and will not stop till we have received our hard earned money back for a full refund and this couch picked up from our home!!!!!

I have had lots of La-Z-Boy furniture in the past. NO MORE!!!! Spring broke on my recliner. Cable broke on a former couch. Frames are built from particleboard. TOTAL JUNK... Don’t know what happened to La-Z-Boy, but will never buy again!!!!

My family chipped in and bought my 91 year old diabetic father a recliner from your company so that he could easily elevate his feet. Never in our wildest dreams did we think it would take 2 months for it to be delivered. If we had known that, we wouldn't have ordered from you at all. I will never buy from your company again.

Will never purchase from La-Z-Boy again. The recliner I received did not work properly. Repairman arrived at house without calling while on his way. He waited 10 minutes and then just left without notifying me. I tried to call Customer Service many times. The wait time is horrendous. I had to hang up several times when the wait became unbearable. Requested a supervisor to call me. Never heard back.

We went in to the Troy Mi store (on Big Beaver/16 Mile Road) to buy 2 new recliners. Salesperson was very helpful but his "manager" closed the deal. We were given the choice of paying in full upfront or 50% now and 50% on delivery. We chose to pay 50% now and 50% on delivery. We were told there was $150 to deliver to our home or $40 to delivery to the store. We chose to have it delivered to the store. We called on the delivery date we were given by the "manager" and were told the chairs were ready BUT they would NOT be shipped until they were paid in full. We were never called and told that the chairs were ready but needed to be paid for. This delayed the delivery by 2 more weeks. We were NEVER told that "delivery to the store" was La-Z-Boys definition of delivery. Delivery means when the customer takes possession, not when the La-Z-Boy store!

My furniture is less than 2 yrs. old. As you can see from the picture below, there is evidence of wear that I don't feel should be visible after 1.5 yrs. I was told the wrinkles on the front cushion was from scooting back and forth. I do not do that! Then I was told by Cust Care that my chair is soiled and needs to be professional cleaned. I'm the only on that sits in the chair. The sofa does not have these issues. And the areas below the arm rests that I never touch are definitely a different color than the chair. The gathered ends of the arm rests look like that as I was told that's from putting my hands there to push myself up out of the chair. And you can even see where my butt sits. I'm totally dissatisfied with this piece and after spending over $3000 would expect more customer service from La-Z-Boy. If nothing is done, it will be my last purchase from this company.

We had a bought a full room of furniture 7 years ago including sofa sleeper. The material on the sofa has deteriorated and has wholes and rips. Customer service has told us can’t do anything but will give us discount on new couch. Material is subpar and they can’t offer a solution.

I bought three pieces of La-Z-Boy Furniture one year ago January 2018. I've had to have my couch repaired once as the back keeps failing. I am waiting for another technician to come and repair the same piece on the back of my couch. I have owned a lot of pieces of La-Z-Boy Furniture but this is by far the worst piece of furniture I have ever purchased.

The furniture Lana recommended for our room is way too big and bulky. After repeated calls to the store, finally got hold of Joe the manager. Joe said we have "buyers remorse" and are stuck with it. Some service.

I've owned several La-Z-Boys over the last 20 or so years. My last was purchased 14 months ago and delivered in Nov. 2018. It has now broken down TWICE and I am having to spend around $300 for the second round of repairs as the 2nd breakdown was just 1 month past the full warranty. The first couple chairs lasted 3-5 years or so. There seems to be a lot of breakable plastic parts. The repair time is also horrid as they are only serviced by another company and ONLY on Wednesdays. That means just 4 days per month (5 if you're lucky. It's a long month).

We purchased 2 recliners and a sleeper sofa in leather in 2014. It is in a room that receives little use. All three pieces are peeling and flaking and are total ruined. Sales people at La-Z-Boy store acknowledged this is a known defect and directed us to La-Z-Boy corporate who in turns directs us back to the store. Gigantic runaround with no one willing to stand behind this expensive furniture. STAY AWAY! Google this problem and you will see this is a common problem that La-Z-Boy refuses to correct.

We purchased a couch in November with delivery scheduled a week later. On delivery day, we get a phone call that the delivery folks are overbooked and unable to deliver. Delivery was easily rescheduled for one week later. Not a big deal. One week later, we get a call 10 minutes before our delivery window to let us know the truck broke down. Again - not a big deal. Disappointing, for sure, but definitely understandable. Delivery was rescheduled for another week later, this time on a Friday instead of a Saturday. My partner, who's name is on the order - Christopher ** - took the day off of work to be home to receive the delivery.

I purchased a Leather 3 seat couch about a year ago, One side armrest has little filling. I have complained to Blims who are your agent here many times and they always say someone will come to see it, never happens. I am building a vacation house and would buy the same couch but with this non-existent service how can I.

We were persuaded to buy the expensive furniture protection plan for our sofa. 18 months later we needed to submit a claim. After more than 2 months, Guardian Protection Services has not responded to a very simple claim. Shame on LaZBoy for selling insurance that is useless.

Have to give a shout out to Lazboy furniture for their excellent customer service. Special ordered a couch without measuring the doorway (measured everything else but)???? And it didn’t fit. Customer service very understanding and accommodating, helped me identify a similar sleeper sofa and scheduled a quick delivery. Movers were very professional and careful... got the new one through. And it’s the most comfortable piece of furniture we have ever owned.

We purchased new furniture in November 2017. Within 6 months the integrity of the cushions and armrests had lost the initial comfort and firmness. When we had purchased the reclining love seat and reclining couch we asked many questions about the warranty on the product. We have pets and they recommended that we purchase the extended warranty, so we did. Our fault to not have contacted the company immediately, but when we did go to La-Z-Boy in June (19 months after purchase) we were told it was too late to claim through them and that we had to use our extended warranty. They showed us the number to call. I called them and was told that it probably wouldn’t be covered, but that they would send an employee out in the next two months.

Buyer- Beware. I have been working with La-Z-Boy to fix my furniture for 6 months. They sold me a warranty for $650 for 5 years. I found out that once you purchase it there is no refund or nothing pro-rated to get any money back. You have to go through a lot of hoops to get anyone to come out. All the warranty is all 3rd party. Now they are saying the padding is only good for one year. This is a sad company and I would not recommend them. I spent $6,800 for this headache. I only use this furniture for a have of year and at my other house the other time. So I did not get a year out of it. I could have spent half that price at another store. I will be posting this in all local newspaper.

My mom needed constant care. She needed a power lift chair. I thought LaZBoy must have the best power chairs. But we don't have a LaZBoy store where I live. So I ordered online believing LaZBoy to be an upstanding company that cares about their customers and would stand behind what they sell. We ordered the lowest priced lift chair, it was well over $1000 but surely because it is a LaZBoy it would be a quality chair. Well we were wrong about LaZBoy on both counts. While the chair functionally worked, it created pressure points on my mom's body where pressure discolorations & pain would form within two hours of sitting in the chair.

I purchased a (fairly expensive) leather recliner from La-Z-Boy. The two arm seams completely separated. Because it was outside the 1-year warranty, La-Z-Boy will not support any repair of a clear product failure - which they acknowledge. While they brag about a lifetime warranty on the recliner mechanism, since the upper falls apart in a few years time, that piece of the warranty is pretty useless. Customer Service was completely inept and offered no aid in addressing their product failure other than to say, "I understand and I'm sorry," about 100 times. If you'd like your furniture to last more than a few years, I recommend purchasing something other than a La-Z-Boy product.

I am handicapped and was looking for a motorized chair. Bought one but did not feel right once delivered. Big lump felt in lower back area. Tried to return it. What a nightmare! They wanted to keep around $700 of my money! After talking with Mr. Scott ** I was able to lower it to $100 but I still feel this was not my fault!

I bought an Italsofa, chair and ottoman from La-Z-Boy over 20 years ago and it is just now showing signs of wear. This furniture has been in a household of 3 growing boys and through the years 2 cats and 3 dogs one which is a giant breed. There were only 2 burgundy styles available and the salesperson helped me to solidfy my decision by being knowledgeable about both products. I took the set that was around $300 less and it has served me well!

They acted like they were too important or we were just window shopping, maybe too poor to afford the prices. We purchased a recliner for $1800.

I bought two couches and recliner from Drogens in Oneonta. The recliner was damaged. They tried to fix it but to no avail. Sent it back. In the mean time they went out of business and the couches we good the first year then the springs came apart on the first one then the other the fabric in the top started to rip. La-Z Boy use to be the best at one time but not anymore. How ever being the business is no longer Albany which is approximately 100 miles and we had no way to take it to have it fixed.

The selection and quality is hard to beat. We went in looking for a new recliner for my husband and found a beautiful mission style with brown leather that matched a chair we already owned, what a nice surprise. We also found a loveseat with double recliners, so comfortable.

I purchased a $2000 recliner (which they charged my credit card for immediately) and was told it would take 4 to 6 weeks for delivery. After 6 weeks and not hearing from them I called the store to find out when my chair would actually arrive. The salesman on the phone told me that he couldn't tell and that I would need to speak with the salesman who sold me the chair and that he wouldn't be in for a few days. When I asked to speak with a manager the guy on the phone got kind of rude and told me that there wouldn't be a manager in for several more days and they wouldn't be able to tell me anything different. You would think that for the amount of money spent on 1 chair they would be able to tell you when it would be delivered and not treat the customers poorly just for asking. Horrible customer service.

The fabric on my sofa is deteriorating and the stitching on the recliner has come out. Both items are under 4 years old. The company providing the protection policy says these issues are not covered. I have bought La-Z-Boy products for years, but no more. Their quality has gone way downhill. I will never buy another piece of furniture from them.

Excellent experience with recliners and bedroom furniture purchases. Angelique was knowledgable, patient and courteous. Bought 2 Windsor model leather recliners. They have proven to be very sturdy, mechanically sound and beautiful. Bedroom furniture is heirloom quality by Kincade. Distressed oak is practical and nice looking. Had a delivery problem with Kincade. My nightstand did not arrive with the other furniture. Angelique kept me posted about updates and delivery times. This was not the fault of La-Z-Boy. Their furniture and service really live up to their long, positive reputation. I will shop there again and anxious to try their design services. Would highly recommend La-z-Boy experience.

Background info is I purchased my power recliner 5/5/18 and it took 2 full months for delivery (custom order). On 11/18/19, power leg lift "BLEW UP". Called customer service and was told it would be a week before someone could come and access it. OK... 11/25/19, a little man came out for LESS THAN 3 MINUTES. Said chair had to be picked up and then CHARGED ME $130 trip fee. I live less than 2 miles from the store. Called corporate office and fumed over that charge since I was told that it would NOT be towards my repair. I have waited over a week now and have still NOT heard back from the local store. I have more or less put my life on hold waiting for the call.

Found a couch in the showroom in FT Collins Colorado but it had plastic pull handle and I said multiple times that I wanted the old school wooden lever. She said I would have to special order it (could build the electric couch with lever instead of power) and pay in full up front. So I paid a fortune for the couch, the warranty, the special cleaning stuff. Wait two months and the wrong couch shows up and Mary says 'oh well, you special ordered it, we can't take it back' (it was on the showroom floor!!!)! If I wanted a plastic handle I would have bought one here locally (different brand but same plywood construction) for $450 less! I will never buy La-Z-Boy again because of this and I will tell everyone I know. Buyer beware, record your conversations because they will deliver you the wrong stuff then lie to you about the conversation.

The people that assisted from customer care group were fairly good overall. But, were unable to answer a couple of our questions. Overall the furniture quality was quite good but I'm very picky and did find 2 flaws (out of 12 items) in what we were looking at. I feel they're overpriced but good stuff.

I purchased two La-Z-Boy matching recliners 15 years ago, and today they work as well as on the first day of ownership. And the fabric has held up especially well, too. The reclining mechanism works smoothly, and the chairs still offer support. Since then, I purchased a couch at La-Z-Boy around 3 years ago, and it has also served me well. The fabric is holding up well to a dog's daily use, and I am happy with the performance overall. I think La-Z-Boy still builds quality furniture, and it represents a great investment for the consumer.

I bought a La-Z-Boy in Knoxville Tennessee this past March. I need service on a seat cushion. Today it took me from 10 am in the morning to 3:50 in the afternoon to get someone on the phone. You call a Knoxville number to which no one answers then you're sent to an Atlanta number. When I finally got someone on the phone in Atlanta they gave me a number to call which was also an Atlanta area code that handles service for all southeastern locations. Well that number routes you right back to Knoxville where you tried to call begin with. I got someone from Knoxville on the line finally and they said I had to call back to the Atlanta number. At this point I am past frustration and am giving up for the day and will try again tomorrow to seek service.

The tripoli reclina-way recliner, represented as a leather chair is in fact some ersatz material which rubs away with normal use and La-Z-Boy is blaming me for this abnormal condition. The chair cost me $1245.50. I have asked for an exchange for a better chair in which I am willing to pay the difference of the higher price (plus shipping). I callled La-Z-Boy to resolve the problem; after speaking to several of their representatives their best offer was a fabric replacement (their choice) with thirty days in which to accept.

Bought my third La-Z Boy recliner 3 years ago. In store service was amazing! After 1 year, my recliner broke. After 3 months, dozens of emails and phone calls, I finally got it repaired. Of course paying a fee. Very frustrating. Won’t do it again!

My La-Z-Boy recliner fell apart in 2 years. The fabric is is scarring. The device which makes it recline is stripped. It used to be a quality product but it is crap now. I paid over $1100. for this. I e-mailed the company and never heard from them. They just don't care that they are producing junk. La-z-boy used to stand for something but not anymore.

Found the quality of the La-Z boy not as good as in prior years. Leather seemed less pliable and the foot of the chair less stable. Customer service was good but the return policy was not so friendly. This will be my last purchase from this store.

Please be cautious when purchasing furniture and don't feel obligated to buy anything until you are 100 percent certain regardless the number of times you choose to visit the showroom. They were extremely helpful with the design and furniture selections, however we were bombarded with messages to close the deal. Once we chose not to purchase most of the selected products, it became extremely uncomfortable with Chris' high pressured, rude, and offensive sales tactics.

We paid $2,800, marked down from $3,600 for a reclining loveseat and a reclining sofa. Within the 2nd year there was a hole in what we now know as very thin fabric on the sofa, so we called La-Z-Boy who called the warranty people. The warranty people said it wasn't covered because the fabric is no longer available?! We contacted La-z-Boy many times and got the runaround. Then in the 3rd year the mechanism in one of the recliners broke. La-z-Boy nor the warranty company would repair it. In the 4th year another recliner mechanism broke which we didn't even bother to contact La-z-Boy on that one. Supposedly the mechanism was warrantied for 5 years but they wouldn't honor it because they used the excuse it was abused but they never came out to look at to see if it was abused.

We went in looking for a recliner to give to an individual, we were shown a number of recliners but my daughter could not find one she liked in her price range unfortunately. The store we were in was quite small which probably was why we couldn’t find a recliner that she liked.

I used a 3 for return policy because I have not used it. The product is great quality and would purchase again. The prices are a little higher than other products, but the choices and quality are worth it.

We have had 2 love seat recliners from La-Z Boy. They have both been of excellent quality. Our son was very excited when we told him we had decided to buy new living room furniture for our move from house to apartment. He immediately asked for the love seat recliner. Our daughter took the rest of the furniture but was not impressed that her brother had beat her to the punch asking for the recliner. The only reason they gave it up was because they moved from London, Ontario to Victoria, BC. They didn't take any of their furniture.

La-Z-Boy in my opinion is one of the most excellent pieces of furniture anyone could buy. This brand is not only structurally well made, but is an investment in furniture that will last many years. I have recliners that I have had recovered because they were so comfortable and still very functional after 15 years. The fabric on the original was still pretty good but just worn in the seat of course. However no tears or holes. So if you want a worry free piece of furniture that is exceptionally comfortable, structurally well made, has many attractive designs and configurations, great customer service, this is your brand.

This is the second time we have bought furniture from La-Z-Boy and both times I have become very dissatisfied with their merchandise. There will never be a third. The first set of upholstered living room furniture lasted a few years before one of the support springs snapped under the seat of one of the recliners. The "Lifetime Warranty" turned out to be a joke. They would only send a replacement for the broken spring, which was impossible for us to fix ourselves. They told me if I wanted their repair department to replace the spring, I would have to pay a minimum of $100 for labor. If they had to pick up the recliner from our home (it is VERY heavy), it would, of course, cost more for pick-up and delivery charges. We got rid of the furniture and foolishly went back to La-Z-Boy to look at replacement living room furniture.

I have zero interior decorating ability, so was really happy to find that La-Z-Boy has designers who offer free consultation. Within a couple of days of my request, two lovely and skilled women came out to my house, measured my living room, and had very wonderful suggestions to make. They accommodated my special requests fully and were flexible in adjusting to what I requested. The same afternoon after visiting my house, they came up with a beautiful plan and gave me, I think it was, 25% off on everything. The furniture is comfortable and beautiful. I particularly like that La Z Boy sells only furniture without toxic flame retardants (other stores where I looked had some furniture without flame retardants but other furniture that had those chemicals). I bought a sofa, a love seat, a thick wool carpet, and 3 reclining chairs. They could have provided beautiful end tables, lamps, other supplemental furniture as well but I passed on those for the time being.

We shopped for recliners, and as "bigger" people, we wanted a sturdy chair... We opted for manual level to control leg rest as it was cheaper. I chose a more womanly styled chair and optional fabric. The salesman was very friendly and suggested different options for us to chose... We even got a follow-up card thanking us for our purchase. The chair was so comfortable (we divorced and my chair was given to my daughter). I am seriously considering getting one again.

Needed a chair for my wife who leg had broken. The La-Z-Boy chair was in the basement and I had to bring it upstairs to the first floor. The back came off very easily which made it easy to transport upstairs, I was disappointed to lose the use of it because it is the most comfortable and stylish seat in the house!

I've always loved La-Z-Boy. I purchased the new duo power Bennett recliner chair less than a year ago. I loved the entire chair except for the hard seat. I can sit in it for about an hour until the seat feels like sitting on a board. I emailed the sales person that sold it to me. She told me to respond for any problems I had. I bought it at La-Z-Boy Showcase store in Portage, Mi. I had no response to my emails and when I called the store, she was never there. I don't know what they could do with the seat anyway. The rest of the chair is fabulous. Buyer beware, you are not getting a piece of furniture with an uncomfortable seat. When you try a piece of furniture in a store, of course it feels great. Most do. La-Z-Boy sure upped their game with this area saving furniture. Not every home will accommodate a full reclining piece of furniture. Barb ** Marshall, Mi.

I love La-Z-Boy furniture, especially their recliners that don't look like recliners. I have one that I purchased in 2003, the fabric is starting to show some wear but the mechanism works like new. I am going to have it reupholstered in the Spring, I just can't part with it.

We bought 3 recliners and a loveseat this year. Our designer helped us find just the right lines and fabric. We received them in the timeline she promised.

We ordered a chair for recovery from knee surgery for my wife. After several attempts to locate it, we are advised it will likely be here about 2 weeks after the surgery. We are at the point that if we do not get a guarantee of delivery before that date or a loaner, we will refuse it and pursue legal action for a refund. We are now on the unenviable position of locating a replacement with less than 8 days to go. Staff at the store just keep telling us to "call back in a couple of days" every time we call. Truly regret this due to the stress it is adding.

Purchased two large Nordic recliners in premium leather about 5 months ago. Very possibly the chairs are well constructed and we don't yet have any problems with the leather. But the seats are so hard our backs and bums start aching after using them for short periods of time. We waited before complaining in the hope the seats would soften over time, but still as rock hard as day one. We've needed to resort to overlaying additional layers of padding. Another disappointing thing is the adjustable headrests don't stay where we put them, just spring back to original position.

My experience was excellent. I was impressed by the selection of furniture and the reasonable pricing. The sales people were very helpful and accommodating. I would highly recommend this brand and store.

I purchased 2 rocker/recliners. The selection of type, size, fabric, color and amenities was great. The store has a great layout, making what I was looking for, easy to find and compare. The only thing I would suggest as an improvement would be the salesperson "hovering". My boyfriend and I would try to discuss things and the salesperson would interject with their option.

I purchased a La-Z-Boy recliner from Barbo’s Furniture and almost immediately, it started to creek. I called the store and they sent out a rep who tightened the undercarriage but the creaking continued. The chair was then taken to the store’s shop. I don’t know what they did, but the creeping continued and got worse. I called the store again and was told there was nothing they could and that the chair was normal.

Purchased a leather recliner on 8/31 at La-Z-Boy Elston Ave Chicago. When chair delivered, husband signed delivery form. I noticed a few defects and within a few min of delivery men leaving, I contacted customer service to have them take the chair back. The exact words were they could not be reached and therefore they would send a tech out to inspect chair. The chair was not to my satisfaction, not tailored correctly. Leather was bunching on the arms and a seam was not properly stitched. An appointment was made for a tech to come out and inspect chair. He ordered another arm. On 11/16 repairman came out to repair chair, arm was in poor quality, he took pictures and left, he even said it was a waste of time.

I have to say I am very disappointed in the quality of your product. I spent more than $4,000 on a sectional sofa that is falling apart after 6 years. When I purchased the sofa, I decided to make such a big investment because I believed that La-Z-Boy furniture stood the test of time because it was known to be one of the best quality furniture manufacturers out there. And now I see that it is not. The furniture I purchased at the same time from @mybobs is holding up, but my La-Z-Boy furniture is falling apart. I called customer service several times and no one can help me. My first service call was within my warranty and I had to pay for a repair. Now that my warranty is up La-z-boy customer service won't even help. Just admit it that your product is not what it used to be. Buyers beware -- spend your money elsewhere. You are overpaying at La-Z-boy!

Purchased a lift chair 2 yrs ago for my husband who has difficulty getting out of an upholstered recliner. This is the 3rd time a service rep has been called for various problems on this chair. Service says this chair is not medically graded and isn't designed to be used daily. The frame is falling apart and have to wait 3 weeks for parts. Service says all the stipulations are in the warrant paperwork. (Who has the option of reading all this before purchase?) Had we know this we would have purchased from Binson's. This chair was 2500$. Poor quality and will never purchase from La-Z-Boy again. They can go out of business for all I care.

We, harbour purchased several sofa beds, the very best we've ever had is the La-Z-Boy we have now. It's 15 years old & still in great shape. Fabric still looks great. Everybody remarks on how comfortable it is to sleep on. Nice deep couch.

Nearly twelve years ago, I purchased a beige chenille 96" traditional sofa and 2 abstract print upholstered wing chair recliners from my local La-Z-Boy furniture store in New York. Recently, my daughter's 2yr YorkiePoo dug a hole in the seat of a recliner and I desperately searched for the matching fabric. After two weeks of searching, I decided to have the throw pillows repurposed for the seat! They matched it perfectly!

Bought the Addison 3 seat reclining sofa in 2016. PAID A LOT OF MONEY FOR A AMERICAN MADE PRODUCT. We could have bought this stuff at any of a number of furniture stores. 13 or 14 months later the recliner release tab on the right side recliner broke off in my wife's hand. Called service number and was told it would cost us over $100 for a service call because it was out of warranty. By 1 or 2 months. Small print in the contract is what ** us. The technician who came to repair the problem gave us a couple of hints to keep it from happening again even though we told him that the right side of the sofa had always been harder to open than the left side. His hints were useless. We were not very happy with that but needed to have the issue fixed.

Bought an electric recliner sofa and within a couple of weeks, the foot stool of the recliner would not go up. The customer service sent someone out within a couple of weeks who said that the installers had installed it wrong. He fixed it. 2 years later, one of the recliners would not function correctly and since the warranty had expired, it cost me about 200 for a repair guy to come out and fix a bent metal piece and replace a plastic locking pin. The sofa is comfortable, the material wears nicely, but the mechanisms are made of cheap, thin metal.

Excellent buying experience. Many choices in both style, design and material. Salesperson fully knowledgeable of product and very helpful in assisting us with all aspects of the purchase. Design personnel came to our home to give advice on material and pieces that would work in our square footage. I felt pampered and like a valued customer. Can't ask for more, now can we.

La-Z Boy is the best to go to for a recliner, besides the comfort, quality and styles to choose from the experienced staff is always on hand for any questions you might have or concerns. They helped me with making the perfect choice on a color so it would matched my other furniture. If you like shopping online they have representatives available to chat with if there's any problem with ordering etc... I've been shopping with La-Z Boy over 20 years and would recommend to everyone, their recliners will stand up & out last all others!!!

I was greeted by a sales associate who was pleasant and courteous. He asked if I was looking for anything specific. He directed me to the recliners and allowed me to browse at my ease. I asked some questions which he answered to my satisfaction. He gave me his card when I left to contact him with additional questions or when I was ready to purchase.

The store is very well laid out and it is easy to maneuver around the attractive floor models of well built furniture. The employees are easy going and not high-pressure! Liking and then buying a comfortable recliner for me was a joy. I have never regretted getting this chair. I would recommend this store to anyone and everyone I meet.

I need to let you know how fantastic Kye was in helping me with the purchase of a recliner from your store! This was for my son who lives in a group home in Charleston, and I live 200 miles away from him. I wasn't sure what chair would be a good fit, and she asked all the right questions and came up with the perfect chair! Not only that, the chair was on sale. Forever grateful for her interest, understanding, and help!

I have been a customer for over 20 years. Customer service is top notch. The quality of their recliners are of the highest quality. I have purchased sofas, recliners and wooden living room tables. Which I still have and use today. I love La-Z-Boy recliners. You cannot wear them.out. I recently purchased a new power recliner and gave my daughter my 2 recliners that are only 4 years old and like brand new. She was so happy to get them! The only reason I gave them to her is because I needed a power recliner due to arthritis.

We bought matching leather recliners. A few months later when cleaning both, with a cleaner made for leather, the arms on one chair lost color. The other chair was unharmed by the same cleaning product. Even water now to clean will remove some of the color. Unfortunately we contacted the separate insurance company about it and they denied us any compensation. When we stopped in at the local store more than a year later we learned we should have contacted customer service directly through La-Z-Boy. Now it is too late since it only had a one year warranty.

When we moved to Chicago our first piece of furniture was a recliner, it was so comfortable and the customer service was phenomenal. When the mechanism broke down after several moves a technician came to the house and replaced the mechanism. The second piece was a big chair and a half, it was bought for me, but my husband found it to be the most comfortable chair he had ever used, so it became his. The last piece was a reclining sofa with a pull down tray, convenient for drinks and snacks. We were always pleased with La-Z Boy’s furniture, if you want comfort, style and quality you need to go no further.

My husband and I have been customers at La-Z-Boy for close to 40 years. 2 years ago, we purchased several Devon sectional pieces for our family room in brown faux leather. We worked with the interior designer, Jessica, and bought some additional items to tie the room together. We were happy with the end result. However, about 3 months ago we noted that one of the pieces of the sectional, the faux leather was defective and flaking and peeling. We were informed by the store personnel that we would need to contact their Service Department.

The sales staff were very friendly, helpful, and not pushy! We had a very specific idea of what we wanted. The sales associate helped us find it. It was a very easy, pleasing experience.

Got 2 new overstuffed recliners.. They're great.. Just replaced our other 2.. after 13 years. Yet they were still in good shape. Just wanted a update..

We purchased all of the furniture for our bedroom (bed frame, foot board, dresser, mirror, 2 night stands, chest, area rug), our great room (sofa, 2 chairs, four cubes, custom made pillows) and 3 bar stools for our kitchen in December of 2018. We had the items delivered in mid April when we made settlement on our new house. The bar stools were not done at the time and we needed to wait another 6 weeks for them to be completed and delivered. During the 7 months since we had the furniture delivered, we have spent very little time in that house since we have another one that we are getting ready to sell. The last time I was there I noticed the area rug in the bedroom is falling apart and has a few areas there is nothing left at all except the base that was used to make the rug. All of the fabric used to make the carpet is gone.

I ordered a custom sectional paid close to $5000. The couch was made incorrectly with the cushion padding upside down and folded over in side the fabric. La-z-boy took the sectional back and replaced my sectional with two couches and two recliners. The arm of the couch has no padding, just fabric and the wood. The recliners are slouching to one side. they are lopsided!

I bought my La-Z-Boy big recliner last Christmas. I couldn't sleep in a bed so I chose this big cozy comfortable la-z-boy chair. It's. the best money I ever spent on a chair. It's everything I hoped for and more.. I sleep in my chair every night. with my furbaby. This la-z-boy chair is such high quality. Made to last. Fits my body like a glove. The warranty is still on it and the store I bought it from said if I have any problem they will fix it or replace it. I highly recommend this la-z-boy chair. I give it a ten.

I have purchased multiple products and am very satisfied with the quality and material choices offered. When the handle on my recliner broke, I simply went to the store and they gave me another one. One thing I would like is an option to have a couch or chair height be a variable. With aging knees, some of the furniture would be a great option if the seat height could be higher. That could be done by a choice of its legs being offered in various heights.

Upon walking into the store we noticed several salesmen standing in the office. I felt that was the best place for them. I hate hovering salespersons.. We were able to take our time and wander around looking at different things and actually came across something we were really interested. in. The salesman came over at that time. He told us everything we needed to know and a few things that we didn't realize. It was an extremely pleasant experience. We bought the furniture we were planing on and would definitely go back there.

2 different runs of fabric that are off color (not matching). A pillow is stitched at one end of a sectional but not the other. The person they sent to take photos broke one of the connectors under the sectional when he was flipping the furniture around to take photo and hid it. Then customer care pretty much said it was lighting and blew me OFF.

Purchased a reclining couch. Arrived with a large pull in fabric. Their customer service desk does not consider this defective. They refuse to replace it, stating that even if product arrives defective, they will only repair it.

I purchased a sofa at Wichita, KS Rock Rd location. I wanted to make sure the sales associate (Ryan **) was recognized for his outstanding customer service. He was friendly, helpful, patient, and efficient. I appreciated that fact he was not pushy. Tam, the associate who was there at pick-up, was also very friendly. Overall, very good customer service. I am thrilled with my custom upholstered sofa as well!

My husband and I were in the market for two occasional chairs. Sharon ** from the Coquitlam store was very knowledgeable and helpful yet gave us space to search the store when we wanted just to look around. We ended up with two chairs which were on sale and we even had the chance to spin the wheel for extra savings. Our new chairs are now in our home and we are enjoying their comfort and beauty! Thanks once again La-z-y-Boy and Sharon for your experience!

Bought two recliners based on past experience. Regretted decision as worst quality recliner ever got. Called store and service who said it’s normal. Metal to metal clicking noise is normal for them. Service guys showed up after numerous calls and verdict NORMAL. Will never recommend.

Debra was knowledgeable and helpful. Was wondering about online order process because all that information was reentered by Debra and essentially the same. Also all payment info and effort was redone. Why all the rework.

We purchased a Pembroke Sofa and Leather recliner in July 2019, from the Tukwila store, in Washington. They were delivered in August. We have had our sofa for a little over 3 months. We paid $3,000 for both pieces and paid for the Guardian EW Fabric Protection plan. The couch has extensive pilling. The seat cushions slide forward all the time, and the back cushions which are attached lose shape and need constant fluffing and the stuffing insert has ripped. I called the 1-800 number for the fabric protection plan because I spilled a cup of coffee on the couch and wanted to see what they could do about the spill and pilling.

Fabric fraying on 14 month old couch used by adults only. I REALLY am responsible for faulty craftsmanship/material? Not pleased at all and do not recommend to anyone, even though I have received questions about it. Terrible policy. Has much cheaper couches that have lasted longer.

I bought a Hampden Swivel Rocker in Sept 2017. I immediately started having issues with the fabric pilling, and I finally contacted customer service in August 2018, within my 1 year warranty. I was told to purchase an electric fabric de-piller and see if that alleviated the problem. She said if it continued to pill, then it was likely a defect in the material and covered under warranty. Being that I was calling so close to the year mark, I asked her if it would still be covered if I had to call back after trying her recommendation, and she said yes, as the issue had started before my warranty ran out, and she was going to make note of all of it in my account.

We purchased a couch at the Algonquin, IL store on 1565 S Randall Rd. We were not jumped when we walked into the store and were free to look around. As we narrowed down what we liked we were helped by Claudia **, a sales associate. She did a fabulous job helping us narrow down the fabric choices. She listened to what we were asking and helped us get the couch per our request. Very good experience.

I am so disappointed in your products. We bought two high end leather recliners from your company two years ago. When we removed the backs to move the chairs, they warped so badly we had to take them in for repairs. Of course we were charged for this. The next time I need furniture, I think I will buy it at Walmart - at least there I expect it to be cheap and fail in a short amount of time. I will happily continue to provide your company with bad reviews - hopefully I can keep others from making the same mistake I did.

I ordered a $5000 worth of furniture from LA-Z-BOY in May 2019 in anticipation for a move. I was even offered an interior designer to come to my home to help set up my pieces. They were to deliver on my moving day. I sold all my old furniture, looking forward to my new custom furniture. On a stressful moving day, LAZBOY delivered my furniture only to uncover it and haphazardly put it together. No designer showed up. The fabric was loose and it looked like tshirt material. I asked the delivery men to put it back on the truck but they did not speak English and simply left. I immediately drove to the store in the midst of my move to tell them I was unhappy and wanted it replaced, it was unacceptable. I asked why the designer didn't come and they told me she didn't know she had to.

2 recliners purchased in 2014 have had repeated problems squeaking and creaking of the frame. Service has been done twice and problem has reoccurred again. Chair usage is half that time as we are in AZ 6 months of the year. I refuse to pay $140 to $200 to come out again as this does not fix the problem. Please advise. Will never buy overpriced, no warranty La-Z-Boy again.

Bought entire vacation home furniture. Happy with everything except 2 loveseats. La-Z-Boy delivery told us they were stiff and would work out. They never did. Called and they told us to do ourselves by watching video. After year and 1/2 of never working without much effort, they want to charge us to fix them. Scheduled an appointment, they called customer service and they told us to wait to hear back from them. Repair department then said they were adding cancellation fee, even though customer service told us to wait. Meanwhile husband diagnosed with cancer, so too busy to deal with it. Never heard back from anyone. It’s been over 3 months. Everyone who visits us complains about how hard It is reclining in those loveseats. They are all surprised to know La-Z-Boy is the company. Ocoee, Florida store.

The arms on my recliner the material is losing all its plushness where my hands hit. My wife's ten year old recliner looks better. The material all most looks black. For a 800 bucks chair I expected more. We bought this from Slumberland Furniture in Ooskaloosa, on 4/19/19.

Purchased two chairs on July 4, 2019, by all accounts on sale, for more than $3,000, which I paid in full that day. Was surprised when told it would take 6-8 weeks to deliver, but we liked the chairs. The middle of August came and went with no call or follow-up. We called. They apologized, offered free delivery and told us the chairs would be here soon. At the beginning of October, I called again and was absolutely assured the chairs would arrive the week of 10-21. It is 10-26 so I called AGAIN to the store only to find that while one of the chairs was there, the other one was not and she could not give me a date because it was Saturday. I can't review the chairs themselves because I still don't have one to sit in 4 months after my purchase. I suggest anyone shopping in the Ft Collins, CO store not pay in full until you have actual eyes on the chair.

We made our initial purchase May 2019 and are still awaiting a new leather chair ($1311) after having the initial chair arrive damaged which was reported upon delivery. Assured that this would be fixed timely we are currently with a leather chair sitting in our garage after "5" failed repair attempts (Comfort Care ordered the wrong leather pieces (4) with one attempt to cut a make-shift leather arm) thus leading to now a new order for a replacement which is scheduled Nov. 11 (6-months later). We even had the manager (Adrian) come to our home after these failed attempts and place our chair with a missing arm in the garage 'cause she could not fit the piece in her personal jeep. I appreciated her efforts after she was embarrassed of the continuous nightmare we are living in.

Just do yourself a favor and don’t buy this brand. My parents had La-Z-Boy back in the 70’s and 80’s. It was solid and built to last. The product they put out now does not. We had two warranty issues within the first year. Secondly the fabric has pilled. The technician showed us the particle wood and screws that just wouldn’t hold on the fiddler sofa. They hide this with black felt when you try to look under it. To tell you our previous couch lasted 12 years and we sold it on Craigslist for $300. This couch will go to Goodwill at year three. I wish you could say you get what you pay for but this sectional was not cheap.

Purchased a s sofa and chair set in 2016 which was actually delivered January 2017. Just as the warranty expired one year later, I noticed that the side cover on one of the cushions was tearing and fraying at the seam. Also, the front of the arm on the chair which is curved started buckling. I contacted the company and was informed that nothing could be done as the warranty had expired. Had to purchase another cover at $300. Now less than 3 years later, another cover has started to fray and the rounding on the arm of the sofa has started to buckle. After paying all that money, it’ll not be long before I need to purchase a new set and it certainly won’t be from this company.

One of the recliners that we received recently are less quality than the other. The seat area forms a shape when you sit on it and continues to have the shape when you get up. We would like to speak to someone. We emailed the Murfreesboro TN Store directly 1.5 weeks ago with no response. We sent a Facebook message to this page 48 hours ago with no response.

We purchased a sleeper sofa, sofa and recliner from La-Z-Boy, Troy MI in May 2019 (delivery was July). The sales associate was great, hands down. Our sleep sofa arrived damaged late July 2019. (After the truck delivered it to the wrong house - we moved - and we had to reschedule.) The delivery man took a picture of it and told my husband to call for service. I called for service instead, and the man came out and told me there is nothing wrong and left. I then called the service center again to have someone return to my house. I reschedule an appt. and the service man called the wrong number and arrived 40 minutes early on Aug 17 2019. He left a note, didn't attempt to ring or knock---we MADE sure someone was home waiting for the service call, stating that I needed to call again for a reschedule.

There has been replacement parts for my chair on order for 9 weeks or more. I live in chronic pain and it's one of the few things in life that brings me any comfort at all. Apparently replacement parts are not high on the company's priority list. I'm sorry to say that I can not recommend this company's products to anyone as a result.

I went to a La-z Boy furniture store and can not complain about the sales staff, they were fine.. I had recently purchased a love seat and a sofa from the store and it took seven weeks for delivery, barely acceptable since the furniture needed to be assembled. However, when intending to purchase two end tables from the store I was told the furniture would not be delivered for approximately two months. A deal breaker. I do not believe in the current retail or any environment, this type of service is acceptable.

Worst sofa I have ever had. Paid £4500. Thought I was getting a quality product. But how wrong I was. After just under 2 years the leather deteriorated. It was agreed that there was a fault with the leather, so they replaced the parts. 6 months after the same fault reoccurred but now they won't replace the parts. Offered me £1800 to take my sofa back?? So how's that helping? I'm losing £2700!! Worst company I have had the displeasure to deal with. Avoid at all costs!!!

We bought 2 bonded leather recliners - $880 each - 5 years ago. Within 2 years, both chair seats have worn through where the seat fabric was creased (original design). The chairs look like cheap old fashioned Naugahyde. Very disappointed in quality and wearability. And the extended 5?year extended warranty doesn’t cover “wear”. What a rip off.

Ordered a custom Kennedy sofa in leather on 6-22-2019. After it was delivered six long weeks later, I realized the back of the sofa (attached cushions) was extremely uneven and puckered. Nice lady in customer care agreed when she saw the photos and ordered a "replacement part" for the three front sofa cushions which includes the entire back of the sofa. Long story short, first replacement arrived in a plastic back and was scratched. Second replacement same story. Third replacement looked liked they made the part from 10 different cows (grain is not even close).

In February of 2018 we purchased a rocker recliner from La-Z-Boy, also purchased the warranty. We recently noticed the fabric was becoming discolored, looking very worn and old. We contacted the store of purchase, they told us to contact the warranty company. When we contacted the warranty company, they told us to take pictures and send to them, which we did. They informed us the warranty didn’t cover the discoloration, fine print, it didn’t cover anything. We were told to take it to the store and they would take care of the problem. Then the store referred us to La-Z-Boy, contacted them, referred us back to store. Needless to say, after a couple of months of store management and store owner playing ‘good cop and bad cop’, we still have a discolored chair. We will probably donate to a nonprofit and look for another chair from another company. Never buy La-Z-Boy again. I agree with some of the other reviews about targeting senior adults.

After searching and sitting on numerous sofas and recliners, we decided to purchase a La-Z-Boy dual reclining sofa for our living room. It was pricey but we were happy to pay the price for such a beautiful, comfortable couch. Less than 6 months after we purchased our reclining sofa, the seam on the center flap cover over the hidden tray in the middle of the sofa began to unravel. The seam was very poorly sewn. I wasn't worried as La-Z-Boy offers a lifetime warranty.

Unfortunately, in 2016 (now 2019) I purchased a stationary leather chair for $1600 (on sale!) - a price that could have gotten me an entire living room set from a lesser company - I noticed the other day that the seat cushion leather has unraveled from the zipper - while the opening is tucked into the cushion, it is still a gaping hole, leaving the padding completely open.

In-Store experience (Merrillville, IN) was outstanding. My Delivery experience was awful. My recliner delivery was scheduled 10-1 today, and I received a text confirmation last night. I made arrangements to be home for the delivery which never came. I then called the store who indicated the delivery had been inexplicably cancelled by the warehouse. There was no effort by La-Z-Boy to contact me about the cancellation. Hours of inconvenience today and the next available delivery date is days away. All of the goodwill generated in the storeroom vanished with my awful customer experience today.

I recently went to La-Z-Boy (Tucson store on Broadway) to purchase a new recliner for my elderly mom. John ** spent a great deal of time helping me customize a chair for her specific needs. Once the chair was delivered and we determined that the modifications would not work, they quickly offered to replace the chair with a similar one that we once again thought would work. My mother was still unable to use the chair and I had to turn to the spectacular professionals at La-Z-Boy one more time! This time CJ spent several hours with my mom and I trying out chairs until we came up with a solution. And we were refunded money on the original purchase as well!

I am writing you to express my deepest dissatisfaction with your customer service and your leather recliners. In December of 208 I purchased a leather recliner in preparation for a hip replacement in March. Up until about 2 months ago, I was really enjoying my chair and it helped me out tremendously. You see I am 72 years old, retired and needed a place to not only relax but sleep. About 8 weeks ago I noticed that the leather on my chair was starting to peel. I was not sure why or what I had done. I took a picture of the damage and went to the closest store. The salesperson greeted me, and I showed her the picture I took, and she went to the manager. She came back and said I needed to call the customer care line that my chair was out of warranty and there was nothing she could do. The manager did not even try to come over and speak to me.

I thought I was purchasing quality furniture as it was La-Z-Boy. I spent $4315 on 3 pieces. Delivery was 8/18/18. The base apparently had a defect as around 9/5/19 we called to report the back of 1 of the reclining pieces came apart. Because it was approximately 12 months and 2.5 weeks (warranty ends at 12 months) they WILL NOT stand behind their product. A technician will come out and will cost us $125 for the first hour PLUS La-Z-Boy (IF parts are needed) will charge us a handling fee as well. Buyer BEWARE - SO VERY DISAPPOINTED.

Purchased a Crandall Reclina-way recliner 2/5 of this year, had damage to the back and a new back was ordered. At the time of purchase we were told that it was the Cadillac of recliners and should last a lifetime. A couple of months later the seat had to be replaced as it felt like you were sitting on the springs. Shortly thereafter we were still having problems and after numerous phone calls to corporate and the Huntington store we were told they would replace the chair.

We purchased a three seat, leather recliner sofa less than two years ago. There's an area of the middle seat (which gets little to no use) that is ripping. The underlying fabric is showing, and we are beyond unhappy. This product is considerably inferior, and we paid good money for a supposedly quality sofa. Do not trust La-Z-Boy! GREATLY DISAPPOINTED!!!

La-Z-Boy has not stood behind their product at all, I spent six thousand dollars on a brand new Pinnacle reclining sofa, automatic, and matching love seat, with another power reclining chair. All three have had issues right at the 13th month, and the warranty services is an absolute nightmare to the point of nonexistent. I would recommend you make large furniture purchases at other high end places, not La-Z-Boy. I have not had any resolution to my issues. I had purchased the platinum protection plan for an additional $600, on top of the base furniture charges. I would not recommend to anyone.

The Sales Person was friendly and helpful, but the Recliner was not a good fit. She had to wait for a couple of weeks for technician to come out and try to fix a brand new recliner costing $608.45 and she was still unable to use the chair. So we had to get her old recliner back out for her to use.

Reported a flaw with a new sectional I bought from La-Z-Boy. Customer Service said flaw was acceptable to La-Z-Boy. She was very rude, constantly talking over me. I am a repeat customer. Don't think I will be a customer any longer if this is how they deal with new furniture defects. They are not the quality furniture manufacturer they used to be.

Order furniture from El Paso La-Z-Boy, waited 8 weeks and they delivered the wrong furniture. Went back to the store and spoke to the store manager, was told that he would call me back on Monday (today is Thursday and still have not heard from him). I will never purchase anything from La-Z-Boy again. Please read the fine print on the document you are signing. CONSUMER BEWARE.

I bought $4000 worth of furniture, the sofa and love seat both upgraded to a better product $100 a piece. It's hard and feel like you are up so high. It's funny we sit on the floor and when people come over say, "Wow really you paid this for this." Everything is good with guys till you have an issue and not your problem. The cushions are rounded on both the top and the bottom and don't fit correct on the furniture.

I purchased aLa-Z-Boy double recliner from Mathis Brothers in 2015 and was told I had a five year warranty on same. Turns out the warranty only covers the "mechanical" part of the recliner, which apparently does NOT mean the handle which you pull out to recline. Said handle has broken off, making the recliner virtually unusable as such, but it's going to cost me money and 4-6 weeks without the recliner to get it taken care of. BE SURE TO READ THAT VERY FINE PRINT IN THE WARRANTY. Paying over a thousand dollars for a well-known brand means absolutely nothing. I had thought La-Z-Boy would have covered ALL parts of the working recliner rather than only the part that is inside. If you have one and it breaks, you'll need to crawl under the footrest to get the numbers you'll need for repair parts. At 70 years old, that was quite fun. BUYER BEWARE!!!

Learn from our mistake. Save your money and do business elsewhere. After catching the sales rep at the Austin South location pretending to run a sale while charging more than La-Z-Boy's official retail price for his "sale" prices, we made the horrible mistake of doing business anyway so long as they honored the online price. We spent over $2000 to get a sofa that would help my bad back only to receive a literal piece of trash instead. The sofa we received was nothing like the one in store. It looked the same, but the internal material was nothing like it, destroying all the posture support we'd paid for.

I purchased a sofa/love-seat combo in 2013 which needed cushion insert replacement in less than 2 years. They now need cushion insert replacement again due to poor quality of the material used. I am not told that the lifetime guarantee that I paid for is now a limited guarantee. The quality of the material used for my furniture was clearly sub-par and the guarantee is worthless. Will never recommend or purchase La-Z-Boy again.

We were so excited on Friday to receive our new sectional sofa. It was delivered without being put together, so it appears we have 4 recliners pushed together. Every time we sit in it, it separates. On top of that the quality and comfort that we saw and experienced in the showroom does not match this sofa. It's uncomfortable and looks cheap. We are sick to our stomach about this as we spent close to $6K on this, so expected top quality. Even it was installed correctly, we simply don't like it and it was not as expected. The customer service to get this fairly resolved has been poor. We are being told it will be a 30% restocking fee for a return. This is unacceptable to us due to the quality of what was delivered to us. We are asking for a more fair resolution to this. We would like to remain customers, but this situation needs to be addressed. I can be reached at ** and at **. We look forward to hearing from you soon.

I just talked with Bree who claims to be the store manager. She was rude from the start. I first said I had tried to check status on my order online, but all I had was a ticket number. She snapped "you can't check orders online." When I asked questions about specifics of my order, she was so evasive with her answers, I had to ask her several times VERY pointed questions. She was just very confusing and flippant in her answers. She was impatient, rude, and talked over me. She let me know she was bothered by my call. She didn't provide me with the order number. When I told her she was very rude, she said she wasn't. That's it. Argumentative til the end. Unconcerned. Our sales person Bianca had been 100% great! This person needs some training in manners and professionalism.

We purchased a leatherette couch for my son a little over 2 years ago and over a short time one of the seams started to wear and come apart. The staff at the customer care department and Will ** the manager of the store where we purchased the couch were very helpful in assisting us resolve the problem. La-Z-Boy stood behind their product and their brand. Thanks everyone.

My wife and I purchased a sectional couch with power recliners on both ends. One of the reasons we chose the couch we did was because it was in stock and we wouldn't need to wait for weeks to have it delivered. The couch was delivered 10 days later on a Friday. After setting up the couch the delivery people told my wife they were missing a power supply and since it was Friday they would notify the service department and have one delivered the following Monday. On the following Tuesday we still did not have the power supply so I called the store where we bought the couch and was told the delivery people did not report any issues with the couch, and said they would have a service technician bring us a power supply following Monday. Monday came and went with no power supply.

My wife and I have owned La-Z-Boy furniture off and on for years. We were very pleased until the last purchase two years ago when we chose a new sofa and recliner from the San Bernardino, CA store. Within thirteen months the cushions lost their support. Some of the motorised components stopped working and the custom fabric began to wear. Here’s the kicker...we’re both slim bodied and less than average weight! We purposely alternated where we sat to avoid wear but it didn’t make a difference. In addition, we purchased an extended warranty and found out it’s only applicable for one service call...which we’re waiting nine weeks for. $5800 later we’re more than disappointed, we’re disgusted, and shopping for a different brand of furniture!

La-Z-Boy Review. I’m writing this because I’ve always heard that La-Z-Boy was one of the best companies to purchase furniture. Their recliners have always had great word of mouth and people have raved about them. That’s why when I was in the market for new chairs (recliners) I decided to check out the La-Z-Boy store located in New Port Richey, Florida. My wife and I looked at recliners throughout the store until we found the one that caught our eye and we spent a lot of time checking it out. Our sales rep Mike ** told us all about the recliner (Full Power Leather Astor Wall Hugger) and the motors located inside. We were impressed with the lumbar feature which we thought would help out our backs and make us more comfortable while sitting in the chair. The recliners (because they are full power recliners) cost over $2100 each, we bought 2, one for each of us. That was May 29, 2019.

On August 6th, 2019, my husband and I purchased a sectional and an entertainment center from the Redding, CA store. Our sales associate, Michelle **, assured us that we would have our couch within 6 weeks, but said that she would "push for it to be closer to two or three weeks". While we recognized this as salesperson lip service, we were still okay with waiting up to 6 weeks for the couch, as it was a custom order. Michelle called my husband once after our purchase date to let him know that our couch would not be available until mid-September, and that was the last we heard from her.

Bought a sofa and two love seats less than 3 years ago including the 5 year protection plan for each, and leather kit. Contacted comfort care as sofa leather is bubbling and flaking. To date, was told La-Z-Boy does not have the cover to replace it. Then after submitting photos, was offered to buy something new at a discount. Unacceptable! Now submitted additional photos of the matching pieces as requested so La-Z-Boy can further review and I told them no way am I buying another thing unless the discount is 99.9%. Stand behind what you sell. A lot of information available on BBB and Customer Complaints about this material. La-Z-Boy needs to resolve this correctly which is not offering the customer to buy another piece at a discount. What a slap in the face to the customer after spending a lot of $$$ and buying all the protection plan that can't even be used because they no longer have the materials. Clearly because it was deemed bad material.

I was wanting to purchase a reclining loveseat with power controls. I had previously purchased two La-Z-Boy recliners that still looked good after 9 years when I decided to donate them and purchase the loveseat with center console. Brand new it was a beautiful piece of furniture. I spent over $2000 and after just over one year the fabric started to wear thread bare, it faded, pilled and the padding flattened where your ankles rest. My elbow rested on the wood frame-no padding. I am the only person who used this loveseat and always treat my things well.

Do not buy unless you want furniture that only lasts a year. A couple of days after the warranty so no customer service for leather bubbling and tearing. We bought a cheaper set somewhere else 10 yrs ago and this never happened. After one year see photo.

As an Interior Designer and previous owner of a La-Z-Boy leather recliner that lasted for 15 years and a La-Z-Boy chair and a half recliner that lasted the same amount of time, I have to say I am VERY DISAPPOINTED AND UNHAPPY with my most recent purchase of 2 push back recliners. I purchased 2 recliners in July 2019 and within one month of using the chairs had to have someone come to the house to service the chairs. My husband and I are the only ones in the house and the only ones using them. The chairs make a clicking noise when you move in them and the finish on the arms were chipping, scratched and the finish coming off within that short period of time.

We ordered a sofa on April 1st of this year. It was promised in 6-8 weeks. Was not delivered for 10 1/2 weeks. We were able to use the sofa for less than 3 weeks when the 1st foot broke. Within a week a second foot broke. We called customer service. 2 weeks later they came to the house and said, "Yup it's broken." They were going to order the parts needed and get back to us. That was July 18th. To date 0/15/19 it has not been repaired - I requested they take the item back and refund our $2,600 (which we thought would buy us a quality piece of furniture we could enjoy for many years) and they refused since it was purchased such a long time ago. My point is....DON'T WASTE YOUR MONEY FOLKS. I hate this piece of furniture and am now condemned to hate it for a very long time!

Chair purchased; January 1, 2018. Back fabric had to be replaced because it was too short. Fixed service order ** on 3/05/19. That is good. The chair continues to deteriorate. Arm padding is flattened so one feels wood on sides. Footrest is catching when trying to get out of chair and must be pushed at least twice most of time. It is hanging up on something.

Store was great. Manager came to home to measure for rugs. Rugs ordered. Delivery time, got a call that they would arrive on said date between 11-2. Rearrange work schedules to be here. Day of delivery, 10:00 we get a call. Can't find the second rug so they aren't coming. Thanks for the notice. After numerous phone calls a new delivery date was set. Now 3 weeks later got the call. Rugs will be delivered on said date (1 week out). Call the day before. Rugs will be delivered between 2 and 5. Rearrange work schedules again. Delivery man calls to say he's on the way (4 oclock). Arrives with one rug. I ask where the other one is. He has no idea. Are you kidding me?

This Chaise cost $1247 (of the $5474 that I spent on my entire La-Z-Boy purchase). I don't think I should have to pay again to have this look normal - we don't even sit in the chaise that often, typically sit in our recliners and look how this back/foam has totally collapsed. La-Z-Boy quality has really gone downhill! My old La-Z-Boy couch looked amazing after 20 years (and 2 kids!). I called the service center and they offered to replace at 50% off, but I have to pay for service call etc. Absurd. Nothing should look like this after not even 3 years.

My 83-year-old mother was injured in their showroom due to a recliner malfunction (the back fell off during a trial run). I asked them to investigate the incident. It took two weeks for them to even offer an apology (only after I contacted them again). The showroom staff disappeared after the incident and never offered an apology. My Mom's back has been so sore for two weeks, and she was bruised on the back of her legs. Glad I took pictures of her bruises.

La-Z-Boy has a licensing agreement with True Innovations, who is responsible for the manufacturing and selling of our residential office furniture using the La-Z-Boy brand name. These chairs sold at Costco are cheap, cheap cheap. Some idiot used thumbtacks to put this office chair together. These thumbtacks stab you whenever you use the chair.

LA-Z-BOY FURNITURE is getting lazy in their promises. I purchased a LANCER P16515 on 3/3/2018. I have seen a tech 3 times & spent (at his suggestion) another $80 to raise the chair. It still cuts off my leg blood circulation from the board at the end of the seat. The last time he was here he told me there was nothing more he could do. Well now I am in the market for a lift chair and I guarantee it will not be a La-Z-Boy.

Received two defective La-Z-Boy recliners for our nursery. The first recliner wouldn't recline due to a manufacturing defect, so we waited another 8 weeks for a new one. The second one needed a part because the swivel was broken. Art Van, where we purchased both of these recliners called La-Z-Boy for the part replacement. 9 weeks later, no response. So almost 8 months from our original order, we still do not have a functional, working recliner for a nursery for our first baby. We sent the recliner information and reached out to La-Z-Boy social team, still no response.

Secondary sofa used very lightly by family of three, less than 3 years old (12/2016) - main wooden cross frame, holding integrity of the upholstered back, cracked when my 16 yo (160lb) son simply sat in the middle of it next to his mother. Appalled at the quality of an item that is supposed to be high quality that breaks when a child sits on it. Seams of liner (under cushions) not sewn sufficiently and started to pull away at edges after 3 months of gentle use(!) Disappointed by lack of concern by the Lazboy team, and ambivalent reluctance to do the right thing. Looking at the number of unfavorable reviews and structural issues for this item, this is NOT an isolated case - shame on you! Shared on timeline.

Purchased a recliner 11/2016. My 3rd one btw. Used occasionally as we travel a lot and gone all winter. Leather is delaminating on rear head rest and arm rest. Purchased Leather Protection package (dumb me) to cover this exact problem per salesman. Delaminating started within 6 months on the lower part. They replaced backrest and I was advised they had some quality problems with this product. Local dealer called who advised me nothing can be done as out of warranty. Needless to say my wallet will not enter another La-Z-Boy store. Loved my 2 other chairs and absolutely no problem. Pics available.

Have used the new couches for tv viewing for a month now. All four cushions on the two apartment-sized sofas are equally uncomfortable. The upgraded memory cushion is not comfortable for long periods of time. Shifting positions all the time and still the cushions create pressure.

The renew fabric on my recliner began peeling after two years. The chair looks horrible. I have seen other people are having the same problem. Unfortunately La-Z-Boy does not consider this a defect in their manufacturing process. May just have to recover the chair myself.

Purchased a recliner with a renew fabric by La-Z-Boy. Fabric started to peel within two years. Visited the local showroom and they advised the fabric is not covered and they could do nothing. Fabric continued to get worse and took additional pictures to show the manager how bad the recliner looked at just three years. They wouldn’t back their product. La-Z-Boy has discontinued the fabric. (I wonder why.) The manager gave me a number and told me to call La-Z-Boy. I have worked at furniture stores myself, and we always contacted the Manufacturer on behalf of a consumer on a product we sold. Terrible customer service and a flawed product. I will never buy from La-Z-Boy again.

So you want quality chair build with great reliability???? Well, La-Z-Boy is now taking the nose dive into mediocrity and downright bad service. These great chairs are now controlled by a flimsy plastic tip. So of COURSE they are going to break. No big deal right? La-Z-Boy is on top of it. What can go wrong??? Apparently everything. This company refuses to have any plastic handles in stock. What does this mean??? A shipment from China!!! You heard that right; a shipment from China. BUT!!!! First they have to actually get your information right and that can take up to 4 months at this point. SO these well trained people put my 2012 purchase on the claim for a plastic tip and not my 2016. (Yes they don't care if you are a returning customer) the 2012 purchase had a mechanical arm to control the chair there is no plastic clip involved in the chair.... What does this mean??

I am writing her because I am extremely unhappy with the post service in South Africa. We purchased a couch in December, It was manufactured in Jan 2019. A few months later the fabric is pilling, stitches coming apart, staples coming out etc. They collected the couches on the 6th of July 2019 and to date there is NO resolution. Last week Thursday they said the couches are recovered however the same thing will happen and we must wait feedback if we can change fabric. Today they say they will be delivering the couches to the branch we bought it from tomorrow. SAME POOR QUALITY FABRIC. This service is extremely pathetic and I will never recommend anyone to buy this brand in South Africa!

Just as I had expected, the service technician arrived without the part that needed fixing, and was on his way in less than two minutes. When I scheduled the appointment, I told the call service representative (CSR) what piece needed to be replaced. I called Customer Service, and the CSR I just spoke to was insincerely apologetic and attempted to explain how their service process works. I really don't care because I had to waste my entire day waiting for no service. Then, they will have to schedule another visit. Charging people for no service is such a racket. Hopefully, my reimbursement for the service call will put back on my credit card.

Have never experienced such awful customer service, or quality. Actually had someone from service hang up on me, the one time I got someone on the phone. Never again. Disputing my credit card and want this thing out of my house. Thinking Rooms to Go? Can't possibly be any worse...

UNSATISFIED - I will never purchase anything else from La-Z-Boy. I call because the seat cushions on my 3 seater living room sofa was starting to get access of material balls (just like when you wear a sweater). Even though I purchased the extended 7 year warranty, I was told that that material is not covered. The coach looks awful, it looks old after 1 1/2 years of purchase.

We bought a very nice couch from La-Z-Boy about 2 years ago... In December 2018, the reclining mechanism on one side of our couch stopped working correctly. We called the La-Z-Boy warranty service and a repairman came, look at our couch, ordered parts to be delivered at our house, and left. The parts arrived not long after that, but sat in the corner.

As stated on their website "highest standards for quality, comfort, and durability outdoors as you’ve come to expect from the most powerful brand in furniture, La-Z-Boy," however, when we reached out to customer service they stated since it wasn't torn they will not honor their "highest standards of quality". The chair is less than a year old (only used for 5 months since we get snow in the winter and the furniture is wrapped and stored over the summer). I sent photos of the cushion and how it basically lost all support and they stated they were "unable to process your claim due to cushions being warranted for ripping and tearing at the seams only."

My comments are not directed to the store, they are directed to the factory.... Quality of materials and workmanship OK. I would suggest that someone take a close look at the backrest on your recliners. They don't look like they would resemble the back of a human being, maybe a CAMEL. They may look pretty and maybe even fluffy and soft. Where is the back support?? Comfort is not slumped over with your chin on your chest, nor is it healthy. Why not use the same high density foam in the back rest as the seat and arms?? The electric headrest, when adjusted all the way back still puts my chin on my chest. It serves no purpose. The seats are too deep. I am 5-10 with a 30'' inseam and need to use a pillow on a $1200. chair. I did that on my old $300. chair!!

GARBAGE! $1974 for a leather couch. After 22 months of using it to watch TV at night, in a home with no kids, the material on the footrest is splitting. A stitch on one cushion was broken through the leather and is splitting also. Don't be fooled by the La-Z-Boy reputation of years gone by. Their current stock is junk.

We have owned a La-Z-Boy for 2 1/2 years. We bought an entire living room set with 2 recliners, one of which is a power recliner. We have had service on it one time, which took over 2 months to receive! The repairman showed us that it is all made of plastic underneath! So why not just buy something cheap? Never buy the power recliners; they're plastic and break all the time.

In-store experience was great at the Bel Air, MD location. Andrew was great to work with and the sale was quick. The chair was delivered in 2 days, but had a scratch on the base. I called customer care when I got home and saw it. The rep on the phone said they would order me a new base and have it delivered in 5-7 days, but they wouldn't be able to get a tech out to replace it for almost a month. I'm not sure why they can't just send a new chair and be done with it since it is way faster. It's a little frustrating that I take delivery on July 30th, but have to wait until August 24th to get it fixed. Overall, La-Z-Boy makes amazing furniture and their employees are very pleasant to deal with, but I am just not happy with how this order has played out. Hopefully I won't have to place another service call.

Kim ** e-Commerce won't respond to my messages left with Customer Service or my emails. No one will help me when I call 800-375-6890 and keep telling me she'll call me, but she never does. I want to cancel this order and demand a full refund of the deposit I paid 2 months ago. I am extremely disappointed in La-Z-Boy's lack of help and poor customer service. I will never try to purchase anything from this company again.

I have purchased La-z-boy recliners and sofas for years and they have lasted forever. Most of them have been sold or passed along to other people and are still being used today. About 6 years ago, I purchased 2 Eclipse recliners and a reclining sofa from Robert Miller & Son Furniture, an authorized dealer for La-z-boy in Kokomo, IN. I was worried about the material that the furniture was made with but I was assured that it had went through extensive testing and that La-z-boy wouldn’t use material that would not hold up and last. While the furniture is structurally sound, the surface is falling apart and peeling and looks horrible. This furniture has been used minimally I can only imagine what it would have looked like in a house with children and pets using it. I think it is ridiculous for how much I paid for this furniture and how little I used it, it needs to be replaced.

I purchased a reclining sofa from La-Z-Boy. The price was over $2000.00. It was their leather look material, not leather. The leather "look" Renew material was softer than the leather. The sofa lasted 6 months and the Renew material started to shred. I have called and called and just finally got customer service to respond. They told me "there is nothing we can do to help you". If we send out a technician it will cost me $150.00 an hour and they cannot fix the Sofia. This company does not care about their customers and their product is defective. Please Please save your money and DO NOT BUY ANYTHING from LA-Z-BOY. That is a good name for this company "Lazy".

Not impressed with our chair. We have had it 1 month and it's already not working. It will not recline out and after looking underneath we can see that the motor is become unattached from the chair. A very poor welding job. You pay top dollar for this product and expect a superior chair. We called and asked for a new chair and were told they would have to order parts and come out. How can they order parts when they have not looked at the chair. Would never recommend La-Z-Boy to anyone.

On 05/26/2019 I ordered a chair from my La-Z-Boy store. They never delivered the chair and never refunded my money. It has been 2 months and on one will give me a refund of $1386. DO NOT UNDER ANY CIRCUMSTANCES GO INTO A LA-Z-BOY STORE. THEY ARE DISHONEST AND THEY ARE THIEVES.

My adult, 200 lb son sat in the Talbot sofa I purchased almost 5 years ago. When he sat the frame of the sofa cracked in half. When I invest in furniture I expect it to last more than 5 yrs, don't you? Now La-Z-Boy expects me to pay close to $400 for its repair. I would understand if I had kids jumping on the sofa but that is simply not the case. I will never purchase any La-Z-Boy product again as I do expect to be able to sit on my sofa without it breaking.

18 months ago I purchased a rocker recliner from La-Z-Boy in Christiana Delaware. I noticed within a week of purchase that the chair was making a metal on metal noise when rocking. The service rep who responded did not fix the problem. Yesterday the chair came apart where the repair was made. La-Z-Boy would not send a repairman until I paid them $124 labor plus parts and said repairs are warranted for 30 days only. I explained that the initial repair did not work and asked if the labor charge could be waived. I was told that it could not be waived. I also requested an invoice instead of credit card charge. They refused. I suggested that the chair was defective and under warranty and they informed me that it could be repaired and would not replace it. I believe that La-Z-Boy sold me a defective chair that they will not cover under their warranty.

Our first set of La-Z-Boy furniture lasted 15 years and is still in use at our vacation home. When it came time to purchase new, of course we went back. Spent over $5,000 on several leather pieces. When the leather wore thru in a spot after just a year and a half of normal use, called the store for warranty and were told 'too bad, call a leather repair company.' The leather is so thin it's unbelievable. I am extremely disappointed in the lack of customer service I received, and that this company has made their furniture disposable. "Too bad, I will not be a future customer."

Worst purchase we ever made, poor quality, the La-Z-Boy name means nothing to us anymore both in product and service. Very much overpriced for the quality you now put out. You have lost our business now for the rest of our lifetime, and we will spread the word to everyone we know about the poor quality, service and expectation for resolve that we tried to get from your store in Ft Collins, Co, and I am sure it would be the same from all the rest. I will never step inside a La-Z-Boy store again.

Less than happy with our Rialto leather recliner and service. This is the second time our recliner has needed repaired. We called June 27, 2019 for repair. Were told part would be shipped to us and a tech would call. Tech did call and leave a message on June 28. When my husband called him back he said he was driving and would call back. Never heard from him. On July 19 we called La-Z-Boy. Tech called. Said 3 weeks before he can look at it and then another 2-4 weeks to get the part. We have already waited 3 weeks and it could be another 7 weeks. Horrible customer service!

In 2006 I purchased 2 La-Z-Boy recliners. I've managed to wear out the mechanism on both. How can one person who is at work 5 days a week wear out 2 recliners (which are not the only chairs I sit in)? Lifetime warranty - got parts for one chair and replaced them with no problem. The second chair became problematic since La-Z-Boy no longer taps on the the holes on the replacement parts, requiring the owner to do it themselves, or, pay a big fee to have La-Z-Boy do it. Junk furniture, on the cheap replacement parts. Never buy again.

Scheduled and paid for delivery of furniture on Wednesday, after making a purchase on the previous Saturday. Made them write the day and date on the sales slip. Was to be called the day before delivery. Called them when I hadn’t heard. Manager said he had over 13 calls about delivery issues today. He said he saw my delivery on Wednesday, but without a time. Finally he said that the delivery was to be scheduled on the next Wednesday - oops! He had no explanation about how this could have happened. He admitted that the truck picks up on Mondays, so he just didn’t know what happened. I asked if they could move up the date, even to next Tuesday. Nope the only date available was next Wednesday. Here are his last words, “So, what do you want to do”. Here’s what I want to do - Never shop there again!!!!

Charles was very patient and knowledgeable of the furniture. We love the style and color and comfort. The delivery was a great experience. They called several times. Delivery was between 9am-12. And they showed up 10 minutes early. Great job guys. Would recommend the store in Pineville NC.

Kennedy Sectional Corner Cushion. US Quality just left for the 3rd time and they can't repair factory issues. When you build the cushion for the corner unit it is about an inch shorter in height than the standard cushion. The technician tried to peel off an inch of the new memory foam cushion and slip it under the upholstery. It is definitely closer in appearance now but because it is makeshift the upholstery fits makeshift. Your quality control lacks integrity and the engineer that thinks a inch shorter cushion will not be noticeable needs to have their degree revoked. I have a Six Sigma background and would be willing to look at your production processes and identify your challenges and suggest changes to those processes.

From the moment we walked into the La-Z-Boy Gallery in Jensen Beach we were welcomed by Fran, professional courteous and patient. We also met Blaine who came to our home to help with color selection and measuring. Both Fran and Blaine are a delight to work with. The team that delivered our sofa recliner were efficient, polite and took great care. We can not speak highly enough of this whole operation from start to finish!

I am a big man 6'2" and 250 lbs. I thought that purchasing a La-Z-Boy would be the smartest furniture buy for me. What with lifetime warranty on parts etc. The catch is that they have all of these restriction about time limits 1 year, 3 year, 5 year. Within the first year they came out and replaced the seat cushion, now that it is 3 years old and nothing is covered I can't even sit in the seat without pain. So after spending approx $2,000.00 for a La-Z-Boy chair I am up the creek so to speak without a chair to sit in. They have offered to come out and take it away and fix it for $385.00. It all sounds good but I feel that I should have bought a throwaway chair in the long run. It would have cheaper.

Bought a nice quality Kinsey 4 piece outdoor furniture set. Kept inside a screened in enclosed porch. Used a few weeks in 2017 and one season in 2018. Paint is bubbling, peeling, and chipping off, metal is rusting. Service team did nothing as the warranty is for only one calendar year. Very disappointed.