La-Z-Boy Furniture Galleries Reviews

I recently purchased almost $10K in furniture from La-Z-Boy. In addition, I purchased additional care coverage through them. I worked with their in-house design group to pick out all the furniture. The experience has been the worst I have experienced. I would have gotten better customer service from the discount furniture store and probably been able to furnish my entire home for I spent to furnish my living room and dining room. I purchased a dining room table and 4 chairs along with 4 stools for a counter in my dining room. The table I was told would arrive within 4 weeks from when I ordered... It came more than 4 MONTHS after I placed the order and had scratches all over it. I told the guys that delivered it to make a note of this and they did and the customer care was supposed to send someone out... I set it up with letting me know when.

We were redoing a room so we need to purchase some furniture from La-Z-Boy. We got a loveseat, sofa, entertainment unit and a coffee table, and a rug, and some pillows. We are happy with the purchase although one of them arrived damaged so that's why I was gonna call today anyways. But overall, we're very happy. It was a very good deal. We were notified when all the furniture had arrived and simply picked a date in the coming week. And the delivery people appeared as scheduled. It was a low pressure yet informative experience which we are very happy with leaving the store.

Placed a custom order for the Kennedy set in April, we were quoted a 8-10 week time frame, it is now going on 14 weeks with "expected" delivery running it to 20 weeks, we cannot even get a manager to call us back. My wife and I have called the store multiple times looking for the manager to call us, we are promised a call back and nothing comes. Spoke to a sales person today who apologized and told us they are waiting for all the pieces to come in before they will call us with a discount amount. At this point I want to charge back the deposit under breach of contract and walk away from the whole order. Worst customer service experience of my life.

I honestly don't know how people gave this couch good reviews. After 6 months, the chaise lounge cushion and the two next to it were out of shape. La-Z-Boy did give me two new ones, but they're only going to last that long as well. The connections where the pieces of the sectional hook together make a noise every time we moved, even for my 6 & 8 year old children. They changed the connectors to new, universal ones, but two still do it. Steve's answer in repairs was to send me blue foam squares to shove in between the pieces. The problem is you can see them from behind the couch which faces my kitchen; it is not against a wall and one still makes the sound. I literally had Suncoast Furniture repair to my house at least 10 times in over a year.

I bought a couch, two chairs and one table from La-Z-Boy. I liked the way it felt and the way it looked. I was happy. One piece came damaged and they took it back of course. They didn't deliver it and I decided I changed my mind. The room really only could take one of those tables and when I called to ask if I could cancel rather than replace it, they were very helpful. It was a good experience.

On July 22, 2014 La Z Boy delivered the table we had originally purchased. We are delighted with this product. It does for us exactly what we had hoped. Thank you ConsumerAffairs.com and La Z Boy for your help in resolving this issue.

The purchase of a couch and chair from La-Z- Boy four years ago was satisfying. When it came time to replace our furniture La-Z- Boy was the logical choice, or so we thought. Traveling to three La-Z- Boy locations was required as we did not receive a consistent price quote. Finally, speaking to a manager at the last store we were informed of the correct price and placed a special order for the Sinclair sectional. The order was to be fulfilled between 6-8 weeks, calling at the 6 week mark I was told they just started to build it. Expressing our concern over the completion and delivery of the product on time was met with a reassurance of a prompt delivery or a discount would be applied. The delivery was on time, however the sectional was faulty.

I’ve recently purchased a sectional from La-Z-boy. It’s my first purchase from them. I got a new furniture because I had a disaster in the house and everything got ruined with water. I haven't seen the furniture yet. I'm waiting for the delivery. I saw it in the showroom but as far as function and form and everything goes, that's gonna take time. La-Z-boy sales representative was very helpful. I would recommend them.

After waiting and waiting my husband called the sales person and he was told that the merchandise has been on a dock for two weeks, and they are waiting until they get another shipment. When my husband asked why, the seller said he had no way of knowing because everything came from the merchandise seller and he has no control or way to tell us when and why. We paid cash right there and then and of course we were charged a delivery fee to our house which I think now we shouldn't have to pay that since we are still waiting.

We were absolutely thrilled with the products available at the La-Z-Boy store, the salespeople - everything. I would highly recommend them.

We actually purchase with La-Z-Boy quite often. We run group homes for people with intellectual disabilities. It's like a neighborhood and it will be like a house in yours or my neighborhood, and then the people living there would need round the clock support. It is a living environment. And in the past four years, we've used them for the majority of our furniture purchases. I don't have any in my personal home but it's because I haven't bought furniture in a long time. But I would highly consider them because we've had a great response. Especially with that specific site in Fairfax, it's pretty much where we order everything from. And the staff there are wonderful. We worked with their interior designer and he's been fabulous with everything we've had to do.

We purchased a recliner approximately 4 years ago for almost $1000 & after a year we noticed that the recliner fabric was peeling in areas. At first it was just a small area & since we had purchased the fabric warranty, we contacted them about the problem. We were told that it looked like defective fabric to them & this was not covered. I also need to mention that the La-Z-Boy salesman talked us into purchasing the Fabric Warranty telling us it covered everything that happens to the fabric. We called the store where we purchased it, but they were no help since the one year initial warranty had expired. The chair has continued to peel & looks terrible now. I have made many purchases from La-Z-Boy in the past & haven't minded paying higher prices for better quality, salesmanship & customer service but this no longer the case & I will no longer purchase from La-Z-Boy. I have also warned my family & friends. I am sorry to end what has been a good & loyal customer relationship on this note.

I've had La-Z-Boy furniture for about two years now and I recently purchased a piece of sectional as I needed to expand the couch out. I increased the size of the couch I already bought from them. The sales representatives at the La-Z Boy gallery were great, very friendly and helpful. It went really well. Everything was very smooth and there were no problems and the quality of the furniture is excellent.

I've had La-Z-Boy furniture in my home for 2 years, and I recently purchased a table because I needed it. The sales representatives at the gallery were very nice.

La-Z Boy seemed like they were understaffed when we were there. We waited a long time to be waited on. They were quite busy. That was a little discouraging. But the quality of the furniture is so good so far. It's only been a short while, so time will tell. The cost of furniture is reasonable. When we went to pick it up, there was an issue with one of the seats but they took care of it quickly. So that was nice.

It is my first time to purchase from La-Z-Boy. I purchased a sofa and a loveseat. I just bought a new place so I needed furniture. Quality of the furniture seems good. I definitely like the look and no problems yet. It's a pretty good price. Not cheap or anything but it's good for the quality. La-Z-Boy sales representative was very nice. I don't remember her name, Melissa I think, but it was a good experience. Transaction was pretty easy. I don't have a great schedule but it worked out well. Delivery team were also very good. They were quick and they were good about not messing up my walls or anything. I would recommend La-Z-Boy.

I was excited to purchase my sofa from La-Z-Boy! First of all the saleslady seemed great and helpful. We decided on a sofa, she gave us the price "all said and done this is the price" was the saleslady's words. We responded "you deliver it too"? Yes. To me "all said and done" meant taxes & delivery. Not the case, when It came to paying for it the sofa, it ended up being close to $300 extra and they wanted to charge $150 on top of that to deliver it 15 mins from my home. We wanted to back out right then and there but decided to just go along with it. A month or so later we were contacted saying to come pick up the sofa as we opted out of delivery. The catch was to pick it up at the warehouse, which is an hour away from us & a toll bridge. This is also something we weren't told ahead of time. I then called the store to complain, and the manager agreed to let me pick up at the original store I purchased the sofa from.

A relative of mine had purchased some La-Z-Boy and said that it was her best purchase, so I decided to take a look. I purchased a power sofa and recliner, and I’m enjoying them very much. I think the quality is excellent.

$2500.00 for love seat and two chairs two years ago. There is only me and my husband at home. The back of the love seat is loose. So we sat in the chairs. For the first time in two years, the mechanism of the chair sounds like a guillotine. It is horrible, very hard to close so when I called to have the love seat repaired... they advise will be $109.00 in labor then charged more every 15 minutes. Sure there is a lifetime warranty on the mechanism. You just have to pay through the nose to get someone out to do the repair. 2500.00 bucks should last more than 2 years - kind of a rip.

We remodeled our living room and decided to change and get new furniture. We recently bought a sofa, a chair, two La-Z-Boy chairs, and an ottoman. We had La-Z-Boy chairs until we bought this new set of chairs. The people we met at the gallery out in Northgate were very helpful, very courteous and very knowledgeable. A design lady from the store came to visit our house and helped us make some decisions. She was excellent.

I ordered several items over the last 9 months to a year, my most recent purchase was to complete my set of Cherry Park by Kincaid dining room suite. Specifically, the China cabinet and deck. The sales rep at the store through out all of my purchases there (bedroom suite, living room Suite and now dining room) has insisted that if the piece doesn't fit or work in the space, it will be no problem to return it and that they would make sure I was satisfied with my purchases.

My two roommates and I recently ordered a La-Z-Boy sofa and recliner. We were told that both pieces, although they would need to be custom made, could be expected on the date of our apartment move-in some 7 weeks later. A few days before move-in we called La-Z-Boy to set a delivery time and were disappointed to hear that manufacturing delays would result in the recliner arriving a few days late, while there was no clear delivery date for the sofa.

Our experience with La-Z Boy is like buying a used car. I wasn't really happy with the unit when we got it. It didn't fit right. The negative thing was when they put the sectional together, the guys really didn't know how to do it and it really keeps coming apart. That's something we need to follow up with. I had ordered two more pieces to get that right and I'm not sure about how it's going to hold together. My wife was kind of upset with it. We're happy with the furniture piece itself if we can get it to stay together.

I’ve recently purchased a sectional. It’s my third La-Z-Boy purchase. I have had a La-Z-Boy furniture for 15 years. We purchased a new one because we were just trying to do something different in the room. We just remodeled the house. Sales representatives were very good. They were easy to deal with. Delivery team did a good job, they called, they were on time.

Issue resolved - received refund

I’ve recently purchased a sectional, some recliners, chairs, tables, rugs and accessories. This is my first La-Z Boy purchase. Their selection and the person we were dealing with was awesome. Quality of the furniture is good. Cost is fair. Sales representative’s actually an interior designer for La-Z Boy. She was very knowledgeable in putting all of our pieces together, having that trust in someone that we knew what she was doing. She went above and beyond, came out to our house and did measurements at no cost. That really intrigued us to stick with La-Z Boy. The sales associate did the sales process online. She just feels it was very convenient and efficient. We just sat in the store and she went through everything with us. We put a deposit down and that was it. Our experience exceeded our expectation. We really enjoyed working with Rachel.

I have had La-Z-Boy furniture in my home for about 25 years. My third purchase includes a couch, a love seat and two recliners. I decided that it's time to make a new purchase because the other furniture was just plain worn out after raising 7 kids, not counting 45 or 50 other friends that come over and stay at the house all the time. They're fantastic and I have no complaints at all.

My furniture was starting to show some wear and it was time to purchase a new one so I purchased a sofa and two chairs and an ottoman at La-Z Boy. I saw the furniture, I like it so I got it. I got the fabric thing and that was the only fabric I've really looked at. I didn't even bother looking at anything else. The chair has too much padding in the back for the seating part. I got that extra padding and I had that put in and that might be why it's a little bit tighter until it's used more.

I've done shopping for the family room and the living room at La-Z-Boy, so what we got for the family room is one power recliner, and the other is the couch with the recliners built in it. That was our first La-Z-Boy purchase. Then we purchased a living room furniture about a month later. The quality of the furniture so far was good. The sales representative at the La-Z-Boy gallery that we dealt with was named Julia. I would give her a ten for outstanding.

I needed a new furniture. I decided I knew what I wanted. So I went ahead and purchased it. The quality is fine and scheduling was not a problem 'cause it was a stocked item. They did have a problem with how they price out because you go and think it's one cost and then they start smacking on all the extra fees, where no other furniture store does that. I was a little bit surprised about that. Delivery fees, this and that. It all added up. The delivery was fine. It was great but I'm still waiting on my pillows. I didn't think it would take this long but I'm gonna give them a call here soon and see what the holdup is.

Greg, the sales associate at the La-Z-Boy gallery, was just wonderful. He was always professional and was never pushy just really helpful, and Megan, the interior designer, was great. The whole experience was very good with the salespeople. I had a cushion replaced and I also am looking at it and I feel like I need to take some pictures to send to the chair people. The skirt on the chair is puckered in places and I showed that to Megan when she was there last week to take a look at it. She said just take a picture and send it to them. Some of the sides are just flat and some of them are a little puckered. The quality is not quite what I had hoped it would be. I feel like the quality is what I could afford right now.

I am an interior designer working with an elderly client in selecting new L.R. furniture. I brought my client into the store to view a lovely L.S. shown on the floor, she requested information in regards to the sofa (not shown). The sales lady is accommodating and retrieves this information... From where I do not know as the sofa increased in size by nearly 6" at time of delivery, if you have the room, fine... Not the case here. This lovely lady returned to the store to look around whilst I was out of town and was "hard sold" a special order sofa of a smaller size for sure.

The sales people are assigned people as they come into the store and then just follow them around through the whole store trying to show them things whether they are interested or not. Very irritating! Plus the sofas are so soft they offer no support. I sat on almost every sofa in the store and couldn't find a firm one in the bunch. La-Z-Boy is suppose to be quality furniture but I haven't seen any I would have at half the price.

Buyer beware. We ordered living room furniture on Feb 1st, 2014. They promised an 8-10 week delivery and the day before the due date they called and said our delivery was delayed. When asked to cancel the order we were told to read the fine print of the contract which says up to 16 weeks. They hid behind some fine print that you need a magnifying glass to read. That is no exaggeration. It is now the 21st of June and still no furniture (20 weeks). Even though we have no furniture, they asked us to pay the account in full.

I decided to buy a couch, a chair and an over-sized chair from La-Z-Boy for remodeling, and so far, their quality have been nice. They're the right cost for the quality. The sales representatives at the La-Z-Boy gallery have been wonderful every time we go in. We work with a designer as well. He came in and helped us and he was absolutely wonderful. We've gone in several times since then to look at accessories and things. The sales associate called to let us know when it could be delivered and then we had to call them as soon as we were done paying. It was great. The delivery team during the delivery was wonderful. Overall, we would highly recommend it.

I'd highly recommend your products and service to anyone.

After buying an entire living room full of furniture. Every piece is of poor quality. After just one month, most needs to be repaired or replaced. Springs are shot padding, even though we paid for upgrade are flat.

I purchased both sofa and loveseat from La-Z-Boy. We’ve had it probably for five years. We just wanted to remodel our family room so I purchased new furniture. Quality of the furniture is very, very good. Beautiful. You can tell it’s high quality because of the actual cushions and everything. I think La-Z Boy is not the cheapest around but then again, it’s very, very high quality and it’s worth paying for the quality. It’s definitely worth it. We came back because all the stuff has worked so well that we thought we would do it again.

I purchased a power sofa from La-Z-Boy. It was nice and I love the quality. The sales representatives that I dealt with from the furniture gallery were good. They were polite and helpful. They were knowledgeable and explained the product to me. The delivery team during the time of delivery was real good too.

I purchased a sofa from La-Z-Boy because we wanted to have something nicer that reclines. At the store, I had a very good interaction with the sales representative. He was very patient and he gave full information we asked for. He let us think about it and there was not a lot of pressure. We left and came back and he was there. He made himself available but not overly intrusive. They also had a good delivery team. They were very amendable and they're very nice guys. It was all very quick and efficient and the sofa was excellent. We’re very pleased.

I purchased a La-Z-Boy rocker/recliner on April 22nd, 2012. It broke on May 26, 2014 and I reported it the next day, May 27th 2014. I was told a replacement part would be sent to me in 10-14 business days and then I should call to schedule a technician visit. After 15 business days, I had still not received the part so I called to follow up.

I live in Scottsdale, Arizona, lived in Virginia eight months. My wife got looking at the chairs in Arizona for Virginia. I called the La-Z Boy in Virginia, talked to the manager, asked him if I could order, and we took delivery on them just a few days after we got home. So it was good, were very satisfied with them, and it was a good experience.

Placed order on Jan. 5, 2014 for complete family room including spectator seating, told it would be 10-12 weeks. We called the 3rd week in Mar. and we were told the leather was on back order and would be another 10-12 weeks. After many many more errors on our order, our spectator seating was delivered Jun. 6 only to find out that the consoles we ordered did not have the electronic ports that we paid $400.00 for and now have to wait another 10-12 weeks. Our total order exceeded $16,000.00. Never again.

Everything just worked out great. Everybody from La-Z-Boy, from the delivery people on up did a bang up job.

I purchased a couch and a recliner from La-Z Boy because the old ones were beat up. It was my first purchased from La-Z Boy and I ordered the furniture for the new house. The quality is really good and the price is right. The delivery team were friendly and they came on time. They're excellent.

We needed some new furniture so we purchased a couch and loveseat from La-Z Boy. It was a little pricey, it's just a little bit more expensive than what we wanted to but the quality is great.

The quality of the La-Z-Boy furniture we've had for 15 years was pretty good and the cost is fair. So when we moved and needed new furniture, we went to the La-Z-Boy store and bought pieces that suited our size rooms. We recently got a sofa, a loveseat and a chair. The designer at the La-Z-Boy gallery has helped us tremendously and I do appreciate the fact that the designer is complimentary. I have no complaints with our interactions with the sales associate when scheduling the delivery or when we have issues with the items we ordered. They were more than willing to do it and it worked well. The delivery team was very good. They were on time and did what they were supposed to do. Overall, our experience with La-Z Boy is very good. I would go there again for other furniture should we need it.

I noticed something sticking out of the fabric when I saw the chair on the showroom floor. When I pointed it out, the salesman assured me it was nothing. After it was delivered and I started using it the stuffing material began to come through poking me and making me itchy. This can't be normal. This is the third La-Z boy I have purchased and now two of those three have been defective. I have had the chair some time now but have been traveling and have not had a chance to report this problem. This will be my last La-Z boy product.

I ordered 2 pieces of furniture from La-Z-Boy in Grand Rapids, Michigan. I ordered a love seat which consisted of two power recliners with a console in the middle. The other piece is a sectional type made of 3 seats, of which the 2 end pieces recline manually. Upon delivery, one power recliner was broken. We discovered this the day, it was delivered and called immediately the next day. Since then we have had nothing but a run around with La-Z-Boy.

We were redoing our living room and I wanted a leather sofa. La-Z-Boy had what I wanted and the quality is good - made in the USA. The sales representative has been excellent. She was very nice and wasn't pushy. She came out to the house and measured to make sure what I was picking out was gonna fit. For the delivery, the warehouse called me and see what's convenient. The experience with the team that delivered the sofa was fine. And then when the furniture was delivered the sales representative came out and made sure everything was alright. She was very good at what she does. And I really like her. I would refer her to anybody.

We needed a change of furniture so I recently purchased a power sofa, a loveseat and a recliner. I've had La-Z-Boy furniture in my home for ten years. The sales representative that I talked to at the La-Z Boy gallery was great and very helpful. She’s very efficient, knew what we wanted. She explained the products and warranty deal. The products we got were excellent and the cost was good. Also, the delivery team was always good, careful and on time. We’re just happy with La-Z Boy furniture. We’re always happy with the service that we get. They have very pleasant people to work with.

If you order a chair from La-Z-Boy, expect it to arrive months late, if at all. I ordered a chair from La-Z-Boy in Stoughton, MA in mid March. Both the sales associate and receipt stated that the chair will be delivered in 4 to 6 weeks. After 4 weeks, I called for a delivery date, at which time I was told the new estimated delivery date was May 26th, 4 weeks late. I expressed my dissatisfaction then, and was told that the 4 to 6 week delivery promise was only an estimate. Weeks later I called for another delivery estimate, and was told June 9th. It is now June 11th, and I've been told the delivery date is now end of June. I've been waiting a full 3 months for this chair.

I've had about 5 La-Z-Boys in my lifetime. I needed a new recliner. The one I had before I bought this was the lift chair. And I didn't like it because it hurt my back. I always had a back ache. So I decided that I would rather have a regular chair and that's what I did. I got one now that doesn't lift me up and I can just sit in and get out of.

We bought a sofa, loveseat and recliner in late April 2013. A few months later, we had a service rep out because the seat and back cushions on all three were already half flat. The rep used an instrument to move some of the stuffing around and that lasted a week or so. In Nov. 2013, I called to set up another service call because the sofa and recliner had become so uncomfortable it was difficult to sit in for a length of time. The agent gave me Nov.19th and said I would receive a call on the 18th with the time of service and if I did not receive a call on the 18th to call La-Z-Boy back.

My husband and I purchased a recliner rocker, a stationery chair and a recliner sofa. A large investment. We love the 2 chairs but I am disappointed with the sofa. We've had it 5 months now. I called the store where we purchased it, and an 800# a couple of months ago but was told they would not help me. The sofa is very uncomfortable when you lay across it. I feel the sales person, who spent a lot of time with us and knew it was our first time buying La-Z-Boy, should have explained that we would not be happy laying long ways across the couch. In hindsight, I wish I would have picked out a different couch and wish I could trade it in.

We purchased a couch and two chairs from La-Z-Boy. We had an issue during the delivery of the furniture, but it was more of our fault, and they called me to find out where we were. Everything worked out good. It was resolved smoothly and quickly.

We built a townhouse down on the beach and needed some more furniture to go in our bedroom. We have a La-Z-Boy at the other home where we live - I bought it 30 years ago - and it's really comfortable and it's really nice so then we decided we'll need 2 more for the beach house. The sales lady was real helpful and all I can say is something good, nothing negative, plus the quality of the furniture we got is really nice and we've been happy with it.

We purchased two Madison chairs in-store at Redding, California two years ago. The product that we purchased had some flaws. During that time, there were innumerable confrontations or meetings with - emails and phone calls to representatives from La-Z-Boy. I suspect that the way that the problem was handled could have been a result of poor customer service on the part of La-Z-Boy in their problem resolution department at the main office in Sacramento, California.

I just recently got furniture for my basement and I also needed furniture for my upstairs. So I've had two big purchases from La-Z-Boy to date. I really like the quality, it was good, and scheduling the furniture delivery was easy. I've had a good experience with everybody that I worked with.

Last year I spent over $8,000 for living room of Lazy Boy furniture in my house. I must say it is beautiful. Looks like a picture from a magazine. However, the one thing I was most adamant on was the quality of the rug. The rocking chair (which I purchased at the same time) would be on the rug. I was concerned with bare feet hitting it from the rocking motion. I was assured that it was a quality rug and it would not be a problem. Sure enough, a bald spot developed, but only on an area where one foot was hitting, not the other. It was defective.

I have three rooms of La-Z-Boy furniture and they know my address by heart now so I'm very happy and I've had excellent experience with them.

We purchased a power sofa, a recliner, a table and some chairs recently. We had redecorated our living room area so we wanted new stuff to go in there. We knew what sort of couch we wanted but we also wanted some other furniture to go with it. The in-home consultation service they provided was great. The head decorator from the Wichita, Kansas store came to the house. She took pictures and was able to bring it up on the computer and give us computerized images and we could put different colors and different furniture in that space to see how things looked. She was really helpful. Everything has been great.

Bought couch and 2 recliners, with various "that'll be $150 extra" each upgrades, 16 months ago, and despite the service guys being here 4 times since, with all new recliner cushions and couch seat cushions, we still have problems that we refuse to continue to deal with. Has anyone been successful in enforcing some sort of "lemon law" with La-Z-Boy in order to have them take it all back and refund all of our money (over $4000!)?

My overall experience with La-Z-Boy was great. We dealt with the manager at the Annapolis store and he was just very helpful. We got the chair but we're waiting for service on it because it has creaking, bad noise in it. I don't think they put it together right because the delivery guys had quite a problem. We're waiting for that to be done at the end of the month as soon as they could get here.

We finished our basement so we needed another couch. We got one from La-Z Boy. We're happy so far with its quality. The cost is a little bit high but overall we had a good experience with La-Z Boy when it comes to the quality of the furniture and everything.

Dear La Z Boy, we bought a couch back in November 2013 and it is still not fixed. We have received the run around from everyone. This will be the 3rd tech that comes out; each one that comes out says the one before them ordered the wrong parts - so confusing and frustrating. At this point, we just want our couch fixed or a new one built. Even the people that work at your own store say how terrible the customer service is. I know you will probably not even respond to this email, but I need to let you know how disappointed we are that we purchased furniture for your company (at this point never again), mainly because no one is taking responsibility, so we are left with a defective couch. I hope this gets at least a follow up email.

Purchased a love seat sleeper & was told 4-6 weeks. That was 4/2/2014, it is now 6/5/2014!! No one will talk to us, they just BE & lie. This is my 84 year old mother who is being taken advantage of. SHAME, SHAME. NO CONSEQUENCES, JUST EXCUSES. SHAME ON THIS COMPANY FOR NOT DEALING WITH THIS SITUATION.

I could not be more dissatisfied with my decision to invest my money La-Z-boy furniture. I purchased my sofa two months ago along with two custom chairs and matching throw pillows. The sofa was delivered shortly after purchase and has been moderately used. It looks older than my 5yr old sofa. The fabric has terrible puckering throughout and the back cushions are already becoming deformed. Unless I spend ten minutes smoothing, fluffing, and reshaping them every time I get up, the couch looks awful. To add to my terrible experience, my chair delivery yesterday was absolutely horrendous. We are a military family, the driver knew beforehand that we lived on base. He had no idea what to do to get on base nor did he being any of the appropriate paperwork to get onto base. This in turn led to two hours of my day painstakingly trying to get my furniture into my home. The majority of that time spent going back and forth to the gate and waiting in my car with a very unhappy toddler.

I have gone to the La-Z-Boy store near me three times in the past couple of years. At no time was the store busy - I'm retired so I can go during the week, but two out of three times I stood there a long time before anyone even noticed me, and when I finally went up to the desk to ask for help, the man said the salespeople were busy. It looked to me like they were wandering around the store and talking to each other, which doesn't fit my description of being busy enough not to wait on customers.

I purchased 2 identical love seats. I picked them up and when I got home, 1 was defective. With and without the legs, the love seat does not sit even. When I called, I was told I was out of the area for them to repair. (Good time to find that out after they have my money). I was assured by my sales rep I would be totally satisfied with the outcome. They were to get back to me with the date of a new one - that still has not been done. I received a phone call from my rep saying they had a new one for me to pick up. Turns out it was the floor model and no discount would be given. Told today I either take the floor model (of course I have to go and pick it up) or to return the defective one and would have to wait until the fall possibly for a new one and I would have to go and pick that up.

I recently purchased the recliner from La-Z-Boy. It is my first La-Z-Boy purchase. I decided it was time to purchase new furniture because my chair broke. The La-Z-Boy representative explained to me, showed me around, showed me the types of recliners and explained the materials. She was very helpful and she did a really good job.

I am disabled. In 2009 I purchased two 4-position power lift recliners with heat and massage from La-Z-Boy in Santa Clara. In June 2013, my wife wanted to replace both chairs because I had surgery again and my mobility issue had worsened. The chairs my wife purchased in Roseville were 3-position chairs, which I had no use for so I had her arrange to return them. We had to pay a $500 cash restocking fee on top of the purchase price and now have a $3869.96 credit, which we now cannot possibly spend to replace our old (original) 4-position power lift chairs.

The experience with La-Z-Boy was very nice. I loved Jill who came to my house and helped me with the colors. It was perfect. The furniture is very nice and we always buy at La-Z-Boy. We got a sofa, two recliners and a coffee table. Every time you went there, they treated you very kindly. And they helped you in every way. I brought samples for rugs and even if Jill wasn't there, somebody else helped us. The quality of the furniture is very good. My cushions are getting soft already on my chair that he sits on all the time but I just hope that it doesn't flatten out soon because I have furniture upstairs from La-Z-Boy that I've had for 20 years. And they're really good so far, except for my chair which is flattening out after all these years. So I'm going to have that re-stuffed. Otherwise we like La-Z-Boy best. The cost may be a little high but we got discounts. And they came when they said they were coming and right on time, and they carried all my furniture in and helped move it around. I like them and I will buy from them again.

Why is it that Lazy Boy does not warranty their products for defective workmanship? The springs started pushing up on this (newish) couch (see pic called "springs"), and upon further investigation, revealed that the wood that the springs are mounted to, has pulled out of its supporting structure. The springs are mounted to a piece of hardwood that runs from side to side, One at the front of the couch and one at the back. The back piece of wood has become separated from the support structure under it. If you look closely, the particle board only has a couple of 1 inch staples and some cheap glue holding it to the support structure. Not nearly enough to firmly hold back the pressure of the springs against the wood and it bowed as a result. You can see in the picture labeled "support" where the wood that the springs are mounted on, has pulled out of the notch in the plywood support. I also attached picture "support 2" that shows where this has happened on both supporting members.

I got to tell you, not only is everybody really nice at La-Z-Boy but the guy who made the delivery explained everything. He was wonderful. I could describe my overall experience to be absolutely great. I love La-Z-Boy products and everybody's been wonderful.

We were looking for a different style of recliners that would be more comfortable. We got a couple of them from La-Z-Boy and they're good. The price is relatively fair. We had a very satisfying experience.

I purchased a reclining sofa from a La-Z-Boy store in Monmouth Junction, New Jersey. Also, I recently called the customer service team because there were stains on the back of the sofa and I had mentioned it to them. At first they were going to replace just the parts but then they decided it was too expensive, so they just replaced the whole sofa. After the replacement, it’s been excellent. And we like it that everybody was very courteous, and I thought the replacement was handled very well. My experience was very convenient and I was happy with everything.

A little over four ago years, we purchased a leather sofa and loveseat set from the La-Z-Boy store in Charlotte, NC. We were sold a supposed unlimited extended warranty for $450.00 dollars. After two years the backs of the sofa where we predominately sit suddenly lost their color in the area where our heads would rest, turning a bright orange color. We tried to have the problem rectified through La-Z-Boy's Customer Service, but they refused to do anything about it, stating that the warranty was not through their company but through the company that made the protectant that they said we needed to use. (They didn't bother emphasizing that to us that at the time of purchase, of course!).

I had a recliner for 18 years that I loved. It was the most comfortable chair I ever had but it was starting to tear and the side handle broke so it was time for me to buy a new recliner. I heard good things about La-Z-Boy and how great the quality was. I went to La-Z-Boy showroom in Duarte, Ca. And purchased one that was on sale. They put it on sale because of the color which I thought was a very neutral color kind of light beige. I asked if there was any thing else wrong with the chair and they responded telling me nothing was wrong except for the color. It wasn't an easy color to sell.

I just had a repair item sent to me from La-Z-Boy. It’s the arms for the leg rest. When I called, the customer service lady was excellent. The replacement items were sent to me but I haven’t done the work yet. Overall, Lay-Z-Boy is excellent to work with.

We received the replacement cushion as promised. It was a perfect fit, job well done. We are grateful to the team that fixed this problem and made it right. We wish the first person at Lazy Boy customer service would have resolved the issue as such as it was a quality and workmanship issue, which Lazy Boy markets itself as having the highest standards in, and are hopeful this is only one glitch that we encounter with this sofa set. Thank you!

I had the La-Z-Boy recliner from our RV repaired. We had bought it brand new with the trailer at the Nolan RV in Denver. Customer service did an excellent job. They were very good. I had to go through the dealer who had to go to the main factory back east, and they had to get involved to see what the warranty was. Once the people back there at the warranty department got a hold of it, it was resolved very good. I took the chair to a local La-Z-Boy repair shop in Englewood, Colorado for the repair. It was done in a timely fashion and I'm happy with it. It was just excellent service.

Brought a custom made Rex sofa and matching rocker recliner. When it came sofa is beautiful but the matching chair is different height and looks funny. Sofa is high and chair is low in height and the chair makes such a loud noise when you go back in a sitting position. My complaint is I should have been told this when I purchased the furniture. I think I deserve a refund or credit for the chair. We love the sofa. Was not my fault. Should have been told about the noise the chair makes and the measurements are different from sofa.

We purchased a couch, a chair and a half, and a chair from La-Z-Boy in Beaver Creek, Ohio. My real concern was with the delivery team. The chair and a half came damaged, and what I was told is that I could reject it. But a better course of action would be for me to accept it, noting the problem, and then I would be contacted immediately by La-Z-Boy. I was not. I had to contact La-Z-Boy. I got runaround for a while. I would say it took a good two, two and a half months to get everything resolved.

I ordered 2 recliners 10 1/2 weeks ago. No one can tell me where they are or when they will be here. I was told 8 weeks. I have written to Lazy-boy and called my retailer 3 times. I cannot believe in this information era that a company could be so backwards and unresponsive. I can completely understand and totally anticipate quality issues. If and when I get this order, I will be back. Really just want my money back!

Love their chairs but their service is atrocious! Bought several chairs from La-Z-Boy including two for a house we own in Menifee (but no one lives there yet). One of the chairs we bought had a flaw in that it leaned drastically to the left. Called LB in March and they said they would have a technician come out to repair. But, they said they would have to order a new swivel base first, this was March 14. Then they could schedule a repairman. We then asked them to be absolutely sure that they delivered the base to our house in Escondido (they repeated the info and address) as no one was living at Menifee and it would get stolen.

I purchased a sofa and a loveseat in La-Z-Boy. It wasn’t a La-Z Boy store; it’s New York Furniture. It took a little while to get there but they came, and the same guy, he took the measurements and then he came back later on. He replaced it, but if you look at the back on the one side, beside the arm where he fixed it, it looks he’s got way too much material. I said that this doesn’t look like the other side, so I’m never going to be able to show this part of the back of the couch because it’s noticeable where you can see it. He goes, I just had too much material so I had to tuck it under and make it flat. I said that that doesn’t really look right. He says there’s nothing I can do about it.

Purchased 2 leather recliners between 4 and 5 years ago from local La-Z Boy gallery because I believed La-Z Boy had the best quality. Both recliners over the past year have leather that the top layer is peeling off of, this makes the chairs look like they are about 20 years old and should be in a kids dorm room. Called the gallery that I purchased them from. I was told there was nothing that could be done even though I bought the leather protection. They informed me it must be the oils in my skin causing the problem; I have yet to figure out how to sit on a chair without ever actually touching it so that no oils will get on the chair. This is not the kind of service I would expect from La-Z Boy, from Walmart yes but not La-Z Boy. I would like to speak with someone in the corporate office to see if this is La-Z Boy's policy in dealing with defects in their products.

Let me tell you about my customer service experience with La-Z-Boy. I waited nine months for a set of end tables. When they came, they were not up to par, so they went back. I waited another month for an end table to match the one I currently have, and it was not up to par. I got a new console, which I didn’t request, and I have cracks in the veneer. I have crooked handles on it. There were no pegs for the glass shelves, so I am still waiting to find out what is going to be done with this furniture. Now, the service tech that was down here was a very nice gentleman.

It was actually my in-laws that bought the La-Z-Boy couch. I just did the warranty on it. The customer service team was good. They mailed me the part that was broken and the furniture is good now.

I purchased a La-Z boy power recliner in late July 2012. I have a recent double knee replacement. While in the chair this afternoon, the remote was dead. I was in the reclining position. I had to wait until my husband came home as it would not move and I needed assistance getting out of the chair. We checked plugs and such and everything seems fine... but no power. It is not even 2 years old. Now what....

I purchased a La-Z-Boy recliner from Raymour & Flanigan on 12/15/2013. It was delivered and set up in a few days but when I Tested the chair, it made a loud, clunking sound when bringing the chair back to its normal position. I've never had a LB recliner and I thought that this was a normal situation. Just recently, I have tried several recliners in different stores and none made any kind of loud clunking sound. I called R&F and they referred me to La-Z-Boy advising they only are a licensed vendor. I like this chair and would like to have it fixed. The chair is 5 months old so I don't know if I have any warranties. I would appreciate any help/assistance you can give. Normally, I would give your item a 5 star review but the loud clunking sound forces me to give it a 2. Thank you for any help you can offer.

We purchased the La-Z-Boy recliner at the store in Raleigh, North Carolina. The experience with customer service was good overall. Because we live far out, it took a while for them to figure out who could do the repairs but once they finally found someone, everything went fine after that. The person who repaired it was great. Everything was covered under the warranty and they handled everything for us. I don’t feel this chair is as good as the first one that we had years ago.

We purchased a recliner couch, leather couch, and a chair-and-a-half at Stanley’s Furniture in Rumford, Maine. Initially, I haven’t called the store, so I don’t know if someone would come out to repair it or not. But when I called for a part that had gotten broken on the chair, they said they’d send it out to me, no question. Since the repair, the La-Z-Boy furniture was very good. I was just very happy with the way everything went. Their customer service team was very good. Everybody was very polite and they had the part in no time.

Our furniture just came in from Lay-Z-Boy, and so they’ve swapped it out after two and a half years. Basically, we bought their furniture. They had an outfit come out here, probably 10 to 15 times - could never repair it. Finally they agreed to exchange it out after two and a half years. Lay-Z-Boy is not a very good name in my book anymore.

I purchased a rocker recliner in the Rockville Center, NY store where I had purchased one about 10 years ago because I was very please with that chair and never had any issues with it. This one, which I selected the fabric for, looked nice in my room, however, the material is very rough on my arms and legs if they are not covered by my clothes. I am miserable feeling it scratching me to the point of needing to put a sheet over it to use it. It was not possible to have noticed that this would happen from the small swatch I selected from. The salesperson gave no feedback or advice when I was selecting the fabric which would have helped. But worse than that is the fact that the chair sounds like it is breaking every time you open or close it. You hear the springs twanging like they are going to pop. The banging sound itself is also maddening. I called customer service and they said it is the ratchet system used in this particular chair. They also said that I should put a rug under the chair whereas there is a rug in my room already but part of the chair is on my hardwood floor so it is not an option or personal choice.

La-Z-Boy didn't correct the problem I had but then I don't know if it was even correctable. They did the best they could.

Order place May 30, 2013 with Furniture Gallery, Burlington Ontario for two Leather Rocker Recliners and one matching Love Seat. Gavin model all with electric mechanism. Total cost $6045.40. Furniture was delivered on AUGUST 7, 2013. We purchased additional 7 year COMFORT PROTECTION. Within 3 weeks, both recliners made loud squeaking sounds when rocking. Service man came shortly after and applied white grease to springs. Still squeaking, so next service call he changed springs. Still squeaking. On Oct 9 he replace the bases on both chairs. Next service call for the same issue.

I purchased a La-Z-Boy reclining love seat in a La-Z-Boy Gallery up in Allentown. I recently resolved an issue with the customer service team at La-Z-Boy concerning my purchase. The guy that came repaired it and everything’s fine. It’s been working great, just needed an adjustment. Their customer service team was very good. Considering all of our furniture is La-Z-Boy, everything we had was good service. The repair went well for the chair, so as far as we’re concerned, it was great.

We bought a leather couch with chaise in Sept 2011. We also were talked into getting the Guardsman Protection package. We were told you are covered no matter what - just report the damage and it will be taken care of. April 2014 - the back of the couch, where the cushion connects to the frame, has ripped. Guardsman says they don't cover tears by seams and that it is a manufacture quality defect! La-Z-Boy says only 1 yr covered and there is nothing they can do. That's it - sorry. How disappointing. For the price we paid and the "sell" we were given, I would have expected the couch to last AT LEAST 5 years. Starting to happen on other side of couch as well. Shame on La-Z-Boy and Guardsman. What a scam. I will never recommend or shop from this company again.

In La-Z-Boy, customer service has been good, product sucks. I purchased a recliner from their store in South Dakota. The chair is falling apart three times. We had replacement parts; repaired afterwards. We did it ourselves. Nobody came out from La-Z-Boy. We just got the parts ordered, and then we did it ourselves. After the repair, it’s probably going to break again. It did break again. As I said, customer service has been good. I’m just not as happy with the product.

It was in '04 when I bought two chairs at La-Z-Boy. I made my purchase in Park Meadows in Colorado and they were very nice because I had them made for me and I had different fabric picked out and everything. They were very good with that. I have no complaints with that then they delivered them here and they put them in and hooked them up. I think those springs stink.

La-Z-Boy had what interested us and the price seemed somewhat reasonable. We purchased a recliner and had the fabric customized. The quality is above average but it might be a tad too expensive. We purchased it three to four years ago and had to return the first item and they were very accommodating and reasonable. It's a place that someone should go and shop. They're not exceptional but not terrible.

We purchased a 3 piece leather living room set after much debate about leather vs. upholstery. The salesman assured us that the leather would "last a lifetime" and we also purchased the leather care kit and warranty that he highly recommended. The furniture is beautiful, comfortable, and structurally well made... except the leather upholstery. After a few years of limited use, while the loveseat and chair have maintained their integrity, the couch cushions have discolored, worn, and now one has worn through to the cushion. While this is disappointing, we realize defects can occur. The real complaint is La-Z-Boy's response or lack of it. After finally being connected to a rep, we heard, "Sorry, nothing we can do." No customer service + no customer satisfaction = no more sales or recommendations from this unsatisfied customer.

I've had La-Z-Boy for a long time. I loved the quality and how they work and I've just never had a problem with them until now. I did my purchase in-store in a La-Z-Boy Gallery in Buffalo, New York. I purchased the love seat and my couch. We ordered the fabric and the color and that's basically not good. The seat cushions are nowhere near the quality that the last couch we had. We got the couch and the love seat in August and by the end of October the seat cushions were like sitting in hole - and I'm not a heavy man, I'm a 190 lbs., my wife's about 130. We got a hold of customer service and they sent the local representative up. And he said, "Yeah, you must've got bad foam or something." So we ordered brand new cushions. And we go to Florida for the winter so he didn't get an opportunity to put them on until we got back from Florida.

2 power recliners with mem foam and 3 Hammary tables 2/1/14 La Mesa, CA. Recliners delivered 3/26/14. Call store, one side recliner didn't work. Transfer to customer care care, tech out until 1st wk Apr. Tech out Apr 8 short in handle parts need. (Tech lied, never ordered parts. Told La-Z-Boy nothing was wrong) Parts not ord till I ask after schedule of tables. Hammary tables delivered Apr 26. Coffee table 8 holes, marks were brackets originally placed. Contact corporate headquarters and spoke with ** specialist. End, no help. When parts rec for recliner, call to set appoint. Service schedule May 20. 2 mos since delivery of recliners, 1 mo for tables. Unacceptable and there is so much more, include behavior of asst manager to sales clerk.

I had a La-Z Boy at home in Philadelphia. So when I came to Florida I decided to get one too. It's very good. I wish the footstool would come up a little higher but I can't do anything about that.

My wife and I purchased a sectional couch on January 21st, 2014 from the La-Z-boy galleries in Cuyahoga Falls, Ohio. We originally had a positive buying experience, we thought. We received a 10% discount when we purchased the couch because of a sale they were having. They guaranteed the price for 30 from time of delivery. This was a made to order couch so they said it would take 10 to 12 weeks till delivery. We thought that seemed long but wanted the couch so we understood we would have to wait. We did pay way too much for the couch but figured it would be a worth it if the quality was going to be as described. Soon after we purchased the couch, like a couple weeks, we get a mailer stating all furniture on sale for 15% off.

We went and shopped around for other furniture stores and they didn't seem to have very good products. So we checked La-Z-Boy and their furniture seemed to be good. They also have a good lifetime warranty on the mechanisms and stuff so I thought to go with them. We purchased two full-sized couches, an ottoman, a couple of pillows, and a coffee table from the La-Z-Boy gallery in Burlington. Their sales representative came out to my house with the designer and measured the room to make sure that the 3 couches would fit in my family room. They also helped me pick out the fabric and the colors. They even explained the products and warranty thoroughly. So everything was pretty good.

I've owned La-Z-Boy furniture for years and years. I'm 62 and I bought my first L-Z-Boy when I was 19 or 20. I purchased a rocker recliner in 1988. It was excellent quality and I'm still utilizing it. It's not good as new, but the chair is very comfortable. I have one little problem with the part that I requested, but still La-Z-Boy is the best!

The last two or three La-Z-Boy chairs that I bought haven't been good. They came out a little while ago and repaired it, but the cushion inside is still not good. They were supposed to order me a foam but they never did bring it. They just put the cover on the outside. I'm tired of arguing with them and fighting with them so I'm not going to do anything anymore because they gave me such a hard time the first time. They did come out and put the cover on because it was coming off. Even the guy that put it on didn't know if the cushion would be any good, but he didn't have one to put on.

La-Z-Boy has good products and they are easy to deal with. We've bought a number of pieces from them over the years. We bought two recliners about six years ago and they've held up to a host of teenagers and now young adults. My most recent experience was with the repairman who came out just the other day and that went very well. Their products and services were as well as expected.

My husband and I wished to purchase a leather sofa and loveseat, so we went to La-Z-Boy. We had never owned a leather piece of furniture before. Well it has been almost five years and the spot where my husband's head hits the back of the sofa has worn/discolored. I called Customer Care and they said my five year extended warranty did not cover that type of problem. They said I needed to contact the store. The service department at the store told me they were not responsible because La-Z-Boy only offers a one-year warranty, and again my purchased extended warranty did not cover that problem. "My problem" was most likely due to my husband's body/hair oils and the fact that I don't regularly wash my sofa with soap and water. I asked where these instructions were located in my purchase materials (of which I have all) and was told and I quote, "We are not required to tell you how to care for our product". I asked to speak to the supervisor and he said the one-year warranty was up. They gave me the name of a company to have "My problem" fixed myself at my own cost.

I bought a recliner from La-Z-Boy about 5 years ago. This is the third time I have had to have a technician at my house to repair this chair. That has been very disappointing. We have a couch and other chair also from La-Z-Boy and have bought other items in the past. We chose La-Z-Boy because we wanted quality and wanted to buy American.

La-Z-Boy is a company that's been in the business a long time and I've just been aware of it. They always had a good reputation. But my experience with them was not completely satisfying. It was a long time between the time I ordered and the time I received my merchandise and I seem to have some problems communicating getting my stuff delivered. That was a follow up. Then when the merchandise got here, it wasn't in good shape. I had a number of issues with that. And also, the order wasn't complete. So overall, I just didn't think I was attended to. I thought I had an awfully large order and I didn't think they did a really good job for me. But the people who did the delivery were the highlight. I mean, they were very nice and they did a very good job. But overall, I wasn't satisfied.

I have called with a claim and was promised a call back within 24 to 48 hours. That did not happen. Not happy.

I’m totally unhappy with La-Z Boy with everything that I had to go through. I've had other La-Z Boy furniture. It was always comfortable. In the beginning, I thought they were better than anybody else. But then I found out that they were not. The customer service team at La-Z Boy was totally unsatisfactory, rude, condescending. They didn't want to hear my problem. I purchased a reclining sofa in a store and it’s not worth the price. They kept telling me nothing’s wrong with it when there was.

My husband and I, both seniors, purchased several la-z-boy pieces a few years ago. Having no children and purchasing items that were definitely not cheap, we thought this would be our last purchase. After several years, the furniture still looked great but with one major problem. All the arm stuffing just disintegrated. La-z-boy informed me their furniture is only guaranteed for one year. This is unacceptable. I will be posting this here everyday to let buyers know La-z-boy furniture is crap and they do not stand behind their product.

We bought two La-Z-Boy chairs. The fabric on them had a nap after about six months. The seats had spots in halfway up the backs and they were dark. My husband’s was darker though. So I called La-Z-Boy and they sent someone out. He took pictures of the chairs and said he would order new seats. He went back to the store and we didn't hear from them. I even wrote the head office about this.

My parents had La-Z-Boy and I've had them also all my life. I recently purchased the Big Man/Tall Man in-store. I bought it outright because the one I wanted and the color was actually there. I picked it up myself. I like the quality. And before if something broke at it, you used to be able to take it back to the dealer and they’d fix it for you then you’d get it back. Now, it costs $105 an hour to have it fixed. I don’t like that one bit.

I ordered three large chairs, one coffee table and one end table from La-Z-Boy in Setauket, NY on 3/29/14. I was told by the salesman usual delivery is six weeks but at the latest I would have everything by 5/15/14. The furniture was needed before my niece's wedding on 5/31/14. I am now told that the tables will not be available until JULY and no one can give me a delivery date for the chairs.

The La-Z Boys gallery in Appleton is where we go for our main shopping because it’s like 40 miles away and Waupaca doesn't have anything like they have on the Fox Valley. It’s a very nice furniture store, the La-Z Boy gallery. I needed smaller end tables and coffee tables and they had that. And the coffee table also has wheels. And it was the smallest size, fits perfect in here and it doesn't look like a big, huge, overpowering coffee table. The three end tables I bought were like half a circle. They each had like three or two shelves from the top, fit perfect. And they fit at each end of the couch and the one by the chair and the ottoman.

We purchased a love seat and sofa (Jacob model) about 10 months ago. It became extremely uncomfortable at just over the 6 month mark. I recently contacted the Company and they said (upon inspection and a follow-up complaint) that there were no manufacturing defects and that continued comfort was not guaranteed. (Substandard materials and engineering must be to blame.)

I've seen La-Z-Boy advertised for years and stuff. So we went up to one of their dealers and bought a couch and a chair and paid high dollars for it and we come out and the materials are not holding up. We called and notified them and they wanted to do one arm of the couch and were telling us they would have the couch for two to three weeks while they supposedly recovered this and their new material. They must have made it on a Monday or a Friday in a hurry to get out and delivered on Monday. It does not meet the expectations at all of a $700 something couch. What they should have done is replaced this couch.

We've had La-Z-Boys before this. We had a problem with the upholstery on the La-Z-Boy products. They sent the fabric to cover the cushion. Our furniture dealer here did it here over a week or two ago. We got them from Raymond Furniture in Raymond, Washington. We got a double recliner loveseat-type thing and a regular, big reclining chair. Our first chair had to be completely replaced because it tipped over. The second time, the upholstery was defective. It took quite a few calls but we did get it resolved. The dealer said they weren't responsible and so we called La-Z Boy to get it resolved. But I'm not out complaining about it.

Purchased a Griffin 3 piece sectional in August of 2011 at The Lazy Boy Gallery location in O'Fallon, MO. We were strong-armed into purchasing the Guardsman fabric protection plan by the salesman, which we reluctantly did. Major Mistake! Tried to get a claim last month for a stain on the recliner, but with so many hoops to go through, just gave up. The added protection plan is NOT user friendly if you try to file a claim. We decided to purchase a new living room set. Returned to the Lazy Boy Gallery in O'Fallon, Mo and spoke with the manager. He could care less about our problem, only care about selling us something new.

I purchased a new La Z Boy reclining fabric sofa. When delivered, it emitted an overwhelming and terrible chemical odor, similar to the smell of paint. The next day, I asked the dealer if it could off gas in their warehouse. They picked it up the next day and kept it unwrapped in their warehouse for a month so it could air out. During that time, I researched the subject and came across many similar complaints about La Z Boy. This, coupled with a tag on the sofa that read: "This product contains chemicals known to the state of California known to cause cancer, birth defects or other reproductive harm," I became quite concerned. While the sofa was still in their warehouse, I contacted the dealer about the odor, and about my concerns about being exposed to chemicals from the sofa, and asked if they could just keep it and give me a refund. They said no, told me that some people make a bigger deal about chemical flame retardants than is necessary, and that it was time for the sofa to be removed from their warehouse. I am now stuck with a $1000 sofa that I don't want in my home. Particularly since my husband has a lung condition and is a cancer survivor.

I heard about La-Z-Boy from a friend who worked there. I purchased the sectional in-store and the sectional ended up having some fabric issues. I returned it and got a Daphne set instead. I wasn't able to get the same deal that I got when I purchased the Devon, but it is what it is. The product is great and everyone was very professional and courteous and it was pretty much hassle-free, quick, easy, and the quality speaks for itself. After I had a problem with the first one, they were able to fix and correct the problem pretty quickly with the second.

Recliner was ordered 2/12/2014. Finally picked up 05/01/2014. No communication from staff at the store. We stopped by the store two times to inquire as to the status and each time we were told that we would be kept up-to-date as to the status of delivery. Finally on May 1, 2014 we received a call from store staff that the chair was ready for pickup. Never again will we buy a chair from this company. Currently we are the owners of several of this company's products. We have always been very happy with the service, but not this time.

Received La-Z-Boy sofa on 6/24/11 from La-Z-Boy furniture store. Also purchased fabric protection. After 2 years foot rest was worn through. Shoes are never worn on this sofa and no kids. Late last year, went to store where sofa was purchased and was told fabric protection was for accidental damage, not wear, so did not apply. Told to contact customer care. Contacted customer care and was told to send pics. After weeks of no contact, called back and was told normal wear due to location (foot rest area). Mentioned wear also on center seat and was told to send more pics but was told I could purchase a replacement seat section for the footrest issue. This was after being on hold for 20 minutes to verify part was available which they said it was.

Everybody talks about La-Z-Boy and I ordered because of the brand name and its reputation for comfort. It’s supposed to be a good brand where you would expect good customer service. That was my expectation before purchasing it that later on, proved to be otherwise. I bought a sofa bed from a store in Pleasanton. It's not even six months old and there’s mold on the mattress. We do have a warranty for the product which is for 10 years so I asked the customer service to replace it. I had to call the customer service which is the warranty service and explain to them everything. After a long fight, finally I got a good response from them. It should have happened without any fight because it is their fault altogether. And the mold should not happen in the first place.

We ordered La-Z-Boy's new Urban Attitudes, Dolce Premier Stationary Sofa, Chair & Half with Ottoman and round Ottoman March 29th. We have been told there is a fabric issue. Order now been pushed out to 6-30-2014 - well over 12 weeks. WHY SO LONG?

My experience with them is very good. They solved my problem. I just called them because it wasn't working and they sent me new rollers and I put them on and it’s working fine. I've always liked them so I just keep buying them.

I bought my La-z-boy Sofa and Love seat in September 25, 2013 from Howard's Furniture. Did not take delivery until October 15. In only 4 months the back sections on the sofa were matted down. The arm on one side is drooping forward. One of the seats has seam coming apart and does not line up with seam on other cushions. The seats are starting to have deep creases in them, and they are not turned up on the edges as they were at first. Sent pictures. Howard's said they talked to La-z-boy and they would replace the middle chaise seat, and the fiber fill bags in the head rests. That did NOT take care of the arm of the sofa or the other cushions.

We have purchased 7 La-Z-Boy products from our local La-Z-Boy Gallery in the past 22 years, and have generally received good follow-up service when required. On February 24, 2013 we purchased a La-Z-Boy Leather Power Recliner from the San Bernardino Store. On Sunday, April 27, 2014 my wife sat down in the recliner and started to raise the leg rest. The leg rest made a loud noise and dropped to the down position.

We've always had La-Z-Boy products and my husband likes the brand. However, I don't know if this sectional is going to hold up. My husband is heavy and not lightweight. We've had it for almost a year and we had a rip and had to have it fixed. Getting it done was a nightmare. We had to go all the way either to Logansport or Lafayette because we’re not very close to a La-Z-Boy out here. I wish the stores were more helpful.

I ordered 2 sofas, a 10 x 13 rug, 2 lamps, 2 sets of pillows, pictures, spent around $10,000 to $15,000 at Lazy Boy redecorating our family room. I replaced a 19 year old leather Lazy Boy sofa and love seat(which was still in good condition) with 2 new Lazy Boy leather sofas. What a disappointment. Both sofas have multiple issues. I sent pictures and immediately some of the cushions were re-ordered just based on an iphone picture. All of the piping is rippled and some cushions were overstuffed on one end and too large for the frame which caused them to protrude from the sofa as if in flight. The other sofa has the same issues with the piping as well as a crooked leg. Lazy Boy sent out a rep from service who flipped the sofa over and told me the frame was warped therefore preventing him from straightening out the leg and expressed that hopefully Lazy Boy would replace my sofa in its entirety.

The chair from hell. I purchased in-store the only one that had a lift on it, and now I’m never buying another La-Z-Boy again. The chair’s bottom was making a noise. I think it was four months for that or for that part. Then the back went. So they put a brand new back on. Now it’s going again. I told them, I just want it replaced. Give me another La-Z-Boy and take that one out of here. They said, Oh no. We’ll fix it. Well, fixing it is not working. I’m very disappointed.

We had purchased La Z Boy furniture in the past and had good experience with the quality of the items. In fact we still have in use several pieces which are over twenty years old and are in good condition. So because of this experience we bought a La Z Boy Leather recliner in April 2012. We had never owned a piece of leather furniture before and was happy to finally own a piece, especially made by La Z Boy.

We purchased an entire room full of furniture for our family room. We searched for months and found what we loved at La-Z-Boy. The problem was the fabric pilled terribly. After 6 months, I called the company and they had every excuse of why it was wearing so poorly. They had us send in a picture and they saw a dog hair close up and they said we must be allowing our dog to get on the furniture (We don't). The next time my husband called and we kept getting referred to other people. At one time they said to take a shaver to the furniture. Nothing was ever done and it's been three years.

We love La-Z Boy chairs. We have a 35 or a 40-year old chair sitting here that’s never been in the shop. But they changed their mechanism in the past two years and the new mechanism does not seem to be any good. I've had two within the past few years that have both started not working right. We still use La-Z Boy because we like them when they’re working right because of the multiple positions. It’s just frustrating when they change something that was good maybe to make it cheaper so that they don’t last so long.

I got a sofa and 2 recliners from your store in Davenport, Iowa about 6 years ago. The sofa frame has broke at the bottom of back making the sofa sink in the middle. I have no idea why. I weigh a 100 lbs and surely am not too heavy for the sofa. Besides that I live alone and the sofa get very little use. I sat in one of the recliners. I do feel it must be a problem with the construction of this sofa and feel you need to take care of it. Unless that is done I certainly would never recommend anyone buy from you. I did because I was told what great furniture you had.

I purchased living room sets through Kemper, both La-Z-Boy and spent over 6000.00. I am satisfied with my leather set, but the set I bought for my main living area has become so pilled with fabric balls that it not only embarrassing it is very scratchy and uncomfortable. But when I called Kemper this is not covered under the 1 year fabric warranty. I also called and email La-Z-Boy warranty department and they said the Fabric warranty does not cover this type of fabric issue? What is a fabric warranty if not to cover the condition of the fabric? I was told some fabric is like a sweater and has to be shaved up to 3 times and I could use a sweater shaver to shave my 4 Pillow, recliner, love seat, and couch. I think this is just a horrible way to do a customer.

They have different levels of quality. I want them to know that the quality on one of our recliners was great as far as I can tell. And we've had it two years. The quality on the other one, there’s nothing good about it. Period. They are different makes. They’re not the same chair, not the same recliner. They’re built a little different. I don’t know why the quality on the first one was so terribly bad though. It’s sad when you pay several hundred dollars and get that kind of quality. And the thing was La-Z-Boy won’t do anything about the back of the chair falling down because they have such a short warranty and it didn't happen within the warranty period. But it shouldn't have happened, period.

I called in on 4/12/14. Lift chair would not go back down. I was told it would be 3-5 days before part could be delivered. I called back and was told 5-7 days. I called back again and was told part was backordered and would not be in until June 1st. Prior to this I was told repairman could not come out until May 14th. On 4/25/14 I called and connected with a young man name Zach ** and he solved all my problems. He also gave me a Medical fast track date of 4/30/14 for a technician to arrive. My husband John has a bad hip and due for surgery on June 6th at Scripps Medical Center. He has to use this chair. Thank you, Zach, for restoring my faith in La-Z-Boy. He apologized over and over for the bad service I had received prior to my connection with him. A raise or promotion is in order for him. Believe me I was vowing to never use La-Z-Boy again and we have been faithful customers. Thank you for listening.

My overall experience with La-Z-Boy was very good. I was very impressed with the customer service department because I had a problem with one of my chairs and they were very helpful in getting it rectified and it was done very quickly without any hassle. I'm happy with the products so far.

I would never recommend La-Z-Boy to anyone else because of the experience that I had with them from trying to get my chair replaced. I purchased the La-Z-Boy recliner in-store, like a single-person armchair recliner. To be honest, I’m not very happy with it. I made a complaint about it before and nothing really has been done about it. I called the company previously because I felt like the chair that I got wasn't as high quality as the one I sat in at the store from a padding and fabric perspective. I was asking for a replacement and they told me that I needed to call them within four days. The guarantee is only good for four days and I called them maybe a week-and-a-half or two weeks after I got it delivered. They gave me the runaround saying that it was a franchise owner for the La-Z-Boy store and it’s not the same as corporate. I just wanted a new chair that matched the one in the store. I felt like I could have got that chair at one of those furniture outlets and I paid a lot of money for it. The quality is like a furniture outlet quality and not a La-Z-Boy quality.

Purchased two sofas about 2 years ago, when we first received the sofas there was a defect and one was repaired... Fast forward to Easter Sunday when the sofa began to creak out of nowhere...Called lazy boy and stated the problem and would like service. They informed me that the product was no longer in warranty, I then stated I had purchased 2 5 year extended warranties at 99 dollars each. At which point they said that warranty is for the fabric only....I then said, "no, you must be mistaken. I remember the conversation with the salesman, "well, this was anything happens, it is cover" .....they then stated no, fabric only...

We had La-Z-Boys ever since I was a young man. My father started with La-Z Boys. We like their high reliability and quality of the mechanisms and fabrics and stuff and how they're built. We bought a matched set of chairs from a La-Z-Boy gallery that's close to us in Des Moines, Iowa and it was called Homemakers. We ordered what was on the floor because that's what the wife likes. We picked it up since the home store is not that far from us to go and pick up. The quality of the one was fine; the other one wasn't. They were exactly the same. One of them had to go back in for service.

We purchased two leather recliners. One was replaced after a year when the leather began to split because the chair wasn't put together correctly. Now the other chair's dye is fading. It appears the color may have sprayed on, not actually dyed. I have a 12-year-old couch that looks like new - different company. Will never buy La-Z-Boy again.

My chair broke on the last day of its warranty. Spoke to the service rep at that location and was advised to send in a picture of the problem. After two weeks and no return of phone calls, asked to speak to the manager who said she would look into it and nothing was heard. After about repeat phoning and never being able to talk to the manager, I went to Home Depot and purchased parts to do a patch fix so I could use the chair. I am on a mission to tell everyone about lack of backup service from this company.

I can't believe all the negative reviews here, well l can now.. I never thought to look up La-Z-boy reviews because l have bought 5 chairs and a couch over the years and never had this problem. My new chair has such a strong chemical odor that l have had all windows, doors open, fan going and using sprays, still l have to wear a mask to avoid coughing. I have breathing problems in the first place and this chair is exacerbating them. Don't know if the smell will leave but if not and soon, l have to get rid of a $900 chair because it is fouling my air and l can't breathe well with the mask on. Sprays don't help. I am sorely disappointed.

I have been purchasing La-Z-Boy recliners for over 30 years and have loved them. But the last three that were purchased at two different locations have all been a huge disappointment. The first chair was a special order fabric purchased about 2 years ago. When the chair was received, it immediately developed a loud squeak whenever it was reclined or rocked. We called the store who sent out a representative who tore our new chair apart in our living room and proceeded to tell us the entire left side of the frame was "mis-drilled" at the factory and would need to be replaced. Having only had the chair for three weeks we asked for a new replacement. Of course, that request was dismissed, as they assured us the chair would be fixed.

My husband and I decided after waiting many years to get a new couch and chairs. After being in the military and moving multiple times, raising two kids, that it was time to buy some "nice" furniture. Thinking Lazy-Boy was quality furniture and after shopping several other places we decided on a couch and two recliners using the help of a designer. The whole "custom" order process was horrific. We ended up waiting way longer than we were told for our furniture and literally sat on the floor for months in anticipation. (We gave our older furniture to our son.)

Purchased sofa, loveseat and chair in 2009. I was told that the foam could be replaced if needed. The seats wore a great deal very early on, foam compressed giving the appearance of a wrinkled bed. I have tried several times, for over a year, to try to get replacement foam for the pillow top seat. I sent photos of the sofa to customer service. I was finally able to order it in Feb 2014, as well as a parachute pull which had broken. When I received the foam, it was the wrong part. Customer service said they ordered the part that went with the number of the loveseat. I sent a photo of the part back and it was way too large to fit in the zippered pillow top area. I requested my money back and that I wanted to return the foam to them.

Please if you're looking to buy furniture and you want an enjoyable buying experience, DO NOT BUY FROM THE EAST COLONIAL STORE. The service is horrible. I was told that my order would be in within 8 to 10 weeks. I never had a call from the store giving me any updates. I had to call at the 8 week mark to ask the status on delivery and I could never get a straight answer as to when it would arrive. Now, 12 weeks later I still only have a partial order. I was told today that the part of the order that would only be three weeks from the order date is now on backorder until May 2nd. How did I find this out? Again, I had to call the store myself for updates since no one there will give any updates.

In late Feb. we purchased a 3 pc. sectional (love seat with 2 power recliners, sofa with 2 manual recliners, and wedge) for over $3000. We trusted that La-Z-Boy was a well established and reputable furniture manufacturer so we did not research customer/product reviews prior to purchase. BIG mistake on our part. We are extremely disappointed especially in the quality of the upholstering. The fabric is loose, sagging, and wrinkled and in only a month of use the cushioning is showing seat and footrest indentations. Also one power recliner has stopped going all the way down. It has to be manually pushed down. Overall we are very dissatisfied and will never purchase La-Z-Boy again.

Thank you.