La-Z-Boy Furniture Galleries Reviews

This was my first La-Z-Boy purchase. We were replacing furniture that's 52 years old. When the cushions are hitting the floor, we decided it's time. The fellow's name was Ben and I believe he is the store manager. We went there twice. The first time, we just went to look around. We haven't been in the store and we wanted to look around and just see what was there. We had certain requirements because we're in an over 55 development and the rooms are much smaller than our previous house. So we just wanted to look around. And he showed us what he had and he answered any questions we had. And basically left us alone to browse and said, "if you decide to come back, it doesn't matter who you speak with because they're not on commission."

We love our Collins sectional! We had to order additional sections for it, as it was too small for our room. We are still waiting (it's been two months) for those to arrive, so I can't comment just yet on how well they made them to fit in with our existing set. It is super comfy and well made. It's worth the investment.

I'm very happy with my recent purchases at La-Z-Boy. We really like the new sofa, it is so comfortable. Previously we purchased a "Chair-and-a-half" with a fold out bed. It, too has found a permanent place in our home.

Discussed several recliners but need to go to store to sit in them and try them out for comfort. Not happy about $79 charge to deliver from Tucson to Green Valley so will probably order through QVC with free shipping.

We purchased a lift chair, a leather chair and an ottoman from La-Z-Boy Furniture Galleries. The sales representatives were great and wonderful people. Our interaction with the sales associate was great, and the scheduling of our furniture delivery was quick and it was wonderful. Justin was a wonderful sales person. We had a fabulous experience. We would definitely go back.

Great Experience. Very friendly staff and excellent variety to look at.

Within a month of use we have noticed a discernible loss in seat and back support. As you can see in the photo we are now using cushions to compensate for the loss of height in the seat. Without the cushion the additional recline is forcing the backs to compress and the recline is further increased without the desire to recline. If this continues we will be looking at the ceiling constantly before too long. In the photos, please notice the difference between the more used seat and back and the inner less used seat and back. We did not expect this to occur so quickly as only two people use this sofa on a daily basis.

I ordered a power lift recliner for over $2000 from the online site and received a confirmation email indicating I would be contacted within two working days for arrangement of delivery. The chair was in-stock. After over a week I started calling the customer service line. I gave up three times after being immediately placed on hold for over ten minutes. The fourth attempt I got a person after 12 minutes on hold. She told me I would be contacted within two days, remarkably like the email.

Order was placed on Aug. 5, 2015. Told it would be 12. And for delivery, when I called on 10/20, 2015 I was told the earliest delivery would be middle of Jan. 2016 (maybe later). They should have called me to tell me this and not just waited until I called to check on order. At this time I request a refund because I needed furniture quicker. I was told the refund would be made on 10/20, it was not. On 10/29/15 I told the salesman again to credit my account, we will see... and to send me a copy. I was able to secure my needed furniture at another furniture company, purchased and delivered in 2 working days (good service).

I must say the service that we received in regards to correcting the feet of the sofa and love seat went beyond the call of duty. Julian called from his home after hours and made sure that all was taken care of ASAP. The delivery guys were outstanding and did everything on the same day pick up, take back for repair and return. Totally amazing. Thanks to all.

We were in the market for two sofas and visited the Nanaimo showroom. All the staff we spoke to were very approachable and knowledgeable. Donna was our main contact and did an excellent job. She quickly understood what we were looking for. As a result from the options she showed us we made a decision on style and colour. The quality of the furniture was very good across the store. We were fully informed of payment options and delivery times. We were contacted regarding delivery giving us plenty of time to arrange. The two delivery guys were very professional and took great care in bringing the sofas into our home. Great experience all round.

I like shopping at La-Z-Boy. The items are high quality and the choice is excellent. The price is high but with the quality, it's worth it for a couple key pieces.

Our experience was positive. We shopped several places and clearly preferred what we got. Carol ** and the entire staff was wonderful. Helpful without being pushy. Our only issue was the difficulty in returning the recliner to the seated position. A worker came to our residence but it seems like a problem that only time can solve. Probably should have considered the power option.

Recliner non-functional. Calls for repair not returned. Over billed for delivery charges. Napkins do not match recliner. No evidence of Ultra Shield protection. Improper disposal of previous recliner.

I couldn't be happier with our La-Z-Boy purchase. From our in-store order experience to the delivery and set-up, it couldn't have went any smoother. Beautiful furniture and so comfortable. I rate the entire experience a perfect 10!

This is my first purchase of La-Z-Boy products, and I must say that I am quite pleased. My purchase was for a rocker-recliner, and sofa recliner. There are a number of items that I like about these 2 pieces, but the big things that stand out for me is the sturdiness of said furniture, as well as the ease with which they recline. Let's not forget the cost in comparison with the value of the furniture was a big plus for me.

I needed some new chairs as my old one is already 14 years old, so I went with La-Z-Boy. The sales rep was very helpful and friendly. He was not pushing and he let us have time to go around and look at anything we wanted. The quality of the furniture is 10/10, but my the footrest down by my ankle is rather hard and uncomfortable. When we scheduled the furniture delivery, the person that I had been dealing with was on a break, so another person took our order and she was very friendly. She told us that we would pay half down and half after we got the chairs, but that was not the case. They later on told me that they would not set up delivery until we pay the balance of the cost of the chairs, and I wasn't happy with that. When we have bought furniture in the past we have not been required to pay the full amount before we even get the product.Nevertheless, the delivery team were very pleasant and professional.

Sat in the Greyson Rocker recliner and it was divine comfort. Purchased and it arrived a few days later. Within 3 or 4 days my wife reclined and she described the feeling of something giving way and a strong vibration. That evening I sat and reclined all the way back folding my arms behind my head. Without warning the chair tipped back hitting the floor. My wife weighs 150 and I weigh 225. Since I have some physical disabilities, I had to have my wife help me out and up off the floor. So we returned the chair and received a full refund. The staff at the Greenville, SC store was phenomenal. As for your product quality vs. cost, there seems to be a major cost vs. quality ratio issue. At this time, I would not purchase nor recommend La-Z-Boy products to anyone.

We visited the Springfield Missouri La-Z-Boy showroom in late August, after having been to one locally owned and one other nationally known furniture store. We found the showroom much more understandably organized, and the assistance provided by the first salesperson to approach us was excellent. We were purchasing furniture for several rooms as we are building a new home, and were offered the free services of an interior designer to help determine if the scale of the furniture we liked fit into the space and some of the other furniture we already had. This service was invaluable.

I bought 2 reclining power sofas & they are great! Comfortable, beautiful and well-made. I also got a sofa bed with blowup mattress. The comfort is remarkable & the ease of use is noteworthy.

Have had the cushion replaced twice now and each time the exact same thing happens. The second replacement was a much thicker one than the first replacement but had the same results. After frequent use the cushion "flattens out". The cushions are NOT FIRM enough! I am also finding that the chair seems to be leaning forward more than it should. I need to use a footrest in order to "lift" the front part of the chair a bit. Very disappointed and would never recommend it to anyone. It was not a "cheap" product but has given us "cheap" comfort! I will say that the service people have been very nice, courteous, and helpful. On the downside with service it takes way too long in order to get a replacement (6-8 weeks) only to find that after about a week you have the same results as the original one. Very dissatisfied--very disappointed. Recommending this type of swivel chair would be rated a definite "0".

My experience with La-Z-Boy (Winnipeg) was ABSOLUTELY WONDERFUL from start to finish! My sofa and chairs are PERFECT in every way! Every step of the process, from ordering to delivery, was made effortless by the staff at La-Z-Boy. I cannot thank them enough, and will definitely shop at La-Z-Boy for ALL of my future furniture needs!

I was very disappointed with my recent experience with La-Z-Boy. My wife and I just bought a new house and we needed new couches and love seats for both our living room and our basement. The ordering was easy (I guess all you wanted was our money). The couches arrived as promised on the day they were suppose to. Since my wife and I were still moving things over to the new house, I didn't get to try out my new powered love seat in the basement until the next day. I pushed the button to raise the recliner and the button got stuck and wouldn't let me put the love seat back down.

2nd purchase I have made from this store. Knowledgeable, friendly and very helpful staff showed me all options for the recliner eventually purchased, which was an excellent value for a full leather recliner ("Astor").

It was time for us to replace our furniture that was getting older, so we purchased a sofa and a recliner from La-Z-Boy Furniture Galleries. I really like the quality of the furniture, and I'm very happy with it. The sales representative at the gallery was very friendly and helpful, the sales associate was great in scheduling our furniture delivery and the delivery people were very friendly and on time so everything went well. They were very professional and I would definitely use them again if I needed more furniture.

Purchased my furniture March 22, 2015. It was delivered on June 24, 2015. Furniture was filthy with wood chips and shavings. Drawer pulls broken and chair cover was not sewn correctly and was easy to spot. Called customer service and a repair tech came out on July 16, 2015. Parts had to be ordered. Began to call on September 16, 2015 to find out about my repair work that needed to be completed. Made numerous calls with no answers other than someone would email and try to find out when the parts would ship. On October 15, 2015 I received a call from customer service stating the parts were in. An appt was scheduled for October 29, 2015 for the tech to come make the repairs.

I bought a recliner couch on Aug. 9, 2015. I paid their delivery service $100.00 to deliver it to my house one week later something broke on it. I called for service only to find out it is going to cost me another $69.95 for the service. Needless to say, I will not deal with them again. If you value your time and money, stay away.

I've owned La-Z-Boys since the day I was married 44 years ago, and bought a set of matching rocker/recliners from the Fort Myers store, about 1 1/2 ago. The material pulled away from the frames on both chairs down the seat. I contacted La-Z-Boy and they wouldn't do anything. I always thought they had a Lifetime Warranty on their chairs. They told only on the mechanisms not the fabric but apparently the fabric was cut too short that's why it pulled. I will never buy another chair from them again. They lost a good customer. Do we have any recourse??

I've had La-Z-Boy for many years and it already had a hole in it, so I had to replace it. However, I can't complain about its durability as it was 20 years old already. The sales guys at the gallery have all been absolutely perfect. They helped me pick things out which I appreciated since I'm designer-challenged. I tell them what I'm looking for and they do a good job in pointing out the different models of the furniture that matches. They also helped me pick out a rug and lamps out. Overall, our experience with them was outstanding.

We purchased our Quinn sofa love seat and sofa on 2/9/13. This was our first La-Z-Boy purchase and might very well be our last. We originally decided on La-Z-Boy because of the "comfort" that the brand is known for. This furniture is anything and everything but comfortable. While we really love the look of the Quinn, we are extremely dissatisfied with this furniture. It feels like we are sliding off the front of the sofa and love seat when sitting on them and the cushions do not keep their shape.

Our interaction with the sales reps at the La-Z-Boy gallery was pleasant, detail-oriented, transparent and entertaining when I came and needed a comfortable place to rock my children. The quality of the furniture I bought was excellent and the cost is proportionate to its quality. Moreover, scheduling the delivery was seamless and the sales associate was easy and accommodating. Generally, my experience was overwhelmingly positive.

We will NEVER buy from this company again. Ordered a $3,000 leather sofa, of which we had to wait 9 weeks for delivery. After delivery we found the recliner is so difficult to retract, you need to be an Olympic bench presser with your legs to retract the sofa. We have been ping-ponged back and forth between a customer service number and the showroom, and finally had a service tech come for all of 15 minutes and said, "There is nothing I can do. It will loosen up over time". That is your only answer to an inferior non-working product? Well it has been four weeks now and it hasn't loosened one bit. We will NEVER shop with this company again. We are pursuing legal avenues as well as the state's attorney general. Total failure in customer service. We have experienced "Not my problem, it's another department's problem" attitude from day one. Buyer beware.

We purchased a couple of JC Penney sectionals over the years since we've been married. They don't last and we're in a position where we can buy a piece of furniture that's more substantial and has a better reputation. So we purchased a sectional from La-Z-Boy. This is our first purchase from them. We haven't gotten our furniture yet, so I'm looking forward to it.

I'm a little unhappy with La-Z-Boy. We've got some leather recliners that we bought in the past and we were happy with them. We still have them. They've stood up over the years with no problems at all. But this recent purchase was something different. We were very impressed that we went to the store and they volunteered to come to our home and give us an insight on how to finish it, how to buy the furniture, and which colors to buy, but it's been a disaster. The colors are wrong. The tables are very strong and solid but they're too big for the room so it had to be sent back.

Lily helped us with the designing and she couldn't have been better. Their sales associates were always willing to help. I told La-Z-Boy that we have a few nicks and dents in the furniture that I would like them to clear up so I had an appointment set up. Then something came up so I can't meet the gentleman at that time. They gave me a time frame of 2 or 3 hours but my schedule was busy then, so I had it rescheduled. But overall, La-Z-Boy was good and my family and I had a really positive experience with them. I would definitely recommend them to a friend.

Our experience with La-Z- Boy was wonderful. My husband was in the nursing home across the street from the location and I ordered it. It was special order because of the color. My husband passed away before I received it and they were kind enough to refund the chairs and that was the most wonderful thing that has ever been done to me. They softened the blow because it was a very expensive one and we thought that he would be able to have several months living here at home. If anybody's interested in the La-Z-Boy, they're the store I'm gonna recommend everybody goes to.

I needed a new look in the room and I wanted something totally different. The La-Z-Boy representatives were wonderful and they had somebody come out to my house to help get an idea of my taste. She put together a board, I went in to see it and picked everything she chose for me. But I'm not too thrilled with their quality. I got a couch with push-button and the one side stopped working after a week. And the back of it is not stuffed enough.

On May 15, 2015 I purchased a sectional for a little over $6400.00. You would think with spending that amount of money you would get great quality along with excellent customer service. Unfortunately this was not the case. In the first place I was told my order would be here in 8-10 weeks, it actually took 12 weeks. Once it arrived I had to wait another 2 weeks for them to deliver it. When they finally delivered it the SlumberAir mattress was defective. The delivery guy told me I would need a new one. To make a long story short it's now October 23, 2015 and I still don't have my mattress. I have had to sleep on the couch for two months now and have had four deliveries none of which went right. They don't even apologize for the inconvenience. The customer service reps are rude and inconsiderate. It's been almost 5 1/2 months now and I still don't have everything I ordered. So for high prices and poor service go to La-Z-Boy.

I really like La-Z-Boy's design service. It's pretty amazing. I haven’t received my furniture yet, but everything's been great so far. I’ve been really happy.

We purchased our sleeper sofa two yrs ago along with the Ultra Shield Premium protection for 5 yrs. Purchase was a leather sofa to be placed in our guest room/husbands IT work room. As such, we rarely go into this room and guests have only used this sofa twice. We recently found a slight tear on one of the cushions. My husband was unsure if he placed one of his work/equipment bags on the sofa. So...I called La-Z-Boy about the tear and they referred me to Ultra Shield. I left at least 4 messages, 1 email and finally heard back 4 days later (now mind you, this needed to be reported to be reported within 5 days of the finding). They then proceeded to tell me they denied coverage -- mind you, coverage was for ANY and ALL tears, stains, etc. with the Premium plan we purchased.

My wife used to buy stuff from La-Z-Boy when she was alive. I got rid of the old stuff when she passed away, and I figured that since she had La-Z-Boy, I went back to them. The sales people at the gallery were really good, and the quality of their products can't be beaten. I really like and appreciate that.

In July I ordered a recliner chair, the Fletcher, with a custom fabric. With all costs added it came to $1300 and was delivered in September. The fabric lines up extremely poorly and an outsourced employee was sent to respond to my complaint. He took pics, said that he felt it was fine. I never heard from customer service and finally called them this week. An hour phone call left me with the same msg - it is what it is - nothing can be done! Look at the picture - move the fabric on the seat cushion to the right about 6 inches and it will look much better. Why can't I get anyone to fix this!

We moved into a retirement home and needed a couch for our television so we decided to buy a La-Z-Boy. The chair is very nice. The sales representative was pleasant. They had a little problem with their computer but they overcame it.

Bought a recliner from La-Z-Boy and was told the price. When the salesperson came back with my credit card the price that they told me went up 79.99. Said it was a delivery charge. I told them we would pick it up. Then they said it would only be 40.00 to deliver the chair to the store. WHAT IS THAT??? I won't buy anymore or anything from La-Z-Boy. 80.00 to deliver a chair.

I recently bought Sectionals and Ottomans from La-Z-Boy. It was my first with La-Z-Boy and the sales coordinator at the gallery helped me out with colors. Everybody was pleasant, helpful, and wanted to meet my needs. I haven't received my furniture yet and the girl is supposed to come out on Wednesday with the delivery. It's been paid for already so hopefully I'm satisfied with the furniture and the service I have on it, everything would go smooth, and I wouldn't have a problem with it.

I purchased a swivel chair and stool from La-Z-Boy. Our sales representative was recommended by my aunt and cousin. She was very excellent, friendly, helpful, and a hundred percent of the reason why I went to La-Z-Boy and why I ended up buying the furniture which I've had since Saturday. It looks great and I love it. The pillows were just an add-on for me. They seem stiff but the chairs are great.

When I bought the large chair, I didn't get the ottoman. So I recently bought one from La-Z-Boy, and it's good stuff. Our sales representative, Mike, was great! He was the same guy I talked to before, so he knew my name. He looked everything up and made sure the color was right. It's the first time I bought a new, good stuff and I'm happy with it.

I'm telling everybody about La-Z-Boy. I'm telling they got a crackerjack crew down there at Egg Harbor. They're awesome. Melissa came out to the house. She measured everything. I've never had a La-Z-Boy furniture and I'm sorry I waited all this long. I love it! I can do a jig on the coffee table and I don't have to worry about falling off of it. I called to tell them that the roller, when they delivered it, came off. But that's not a problem. The coffee table and the end tables are beautiful and the quality is there.

La-Z-Boy's service was wonderful. My furniture is beautiful and was delivered in the time frame that they promised. I would recommend them to anyone.

On August 08, 2015 went to La-Z-Boy/The Woodlands, Texas/Conroe, Texas purchased a recliner for my husband. This was a special purchase (I chose Leather Fabric/black Color). Made large down payment & asked put balance on their store chg. Was approved, signed off to have the order sent to La-Z-Boy. From the beginning there was miscommunication. It was not brought to my attention once I placed an order, if there was any defect, La-Z-Boy would only repair the furniture you have purchased, plus I paid another $175.00 for Extended Svc and was suppose to received a Leather Kit, but did not receive. Now what happened after deliver of recliner.

Two dogs, nine years and we needed new furniture. We've had a La-Z Boy which was very good so we went back. We're very pleased with the new stuff (chair, sofa, recliner and ottoman) because they are well-made. The La-Z-Boy sales representatives were very friendly, nice and informative. The people who delivered the furniture were also very friendly, nice and helpful. The whole experience was wonderful.

Reordered and replaced left arm of Pinnacle recliner twice. I am amazed that both companies expect me to be happy with a product that does not live up to La-Z-Boy's high standards or mine. This ordeal has damaged my faith in La-Z-Boy's products.

The first interaction we had at La-Z-Boy gallery was with Naomi. Very very positive and knowledgeable, she helped a tremendous amount. Then it was Pam that came out with samples to help us pick the right fabric and colors in the chair. Those two people, Pam and Naomi, did a good job and ran the extra mile. The furniture is exactly what I and my wife were looking for. The whole experience is satisfying.

I've had about six or eight La-Z-Boy chairs. I purchased a new one because although mine is not worn out, I got tired of looking at it. I had troubles with the first 2 that I bought. They were light blue and I had them for several years. It's not a problem with the chair itself but one turned all pink, not because it was sitting in the sun. If I did, I always pulled the blinds/drapes. Other than that, I don't have a problem. The sales representative was nice and wonderful. She told me how long the delivery would take. I like La-Z-Boy furniture and it's hard to find decent furniture anymore.

This is our first La-Z-Boy. We like it though we had to ask somebody to come out because there are a few issues and they're replacing some pieces. When we bought the furniture, the sales representative was very knowledgeable and friendly and we had no issues in scheduling the delivery with him. It's good so far but their products are a little overpriced.

Our dogs took too much of a liking for our old furniture so it was time for some new ones. We purchased a sofa and recliners from La-Z-Boy, and the sales representative was personable. We joked around a bit and she made the purchasing experience a good one. We did the scheduling of the furniture delivery over the phone and the La-Z-Boy representatives were accommodating and friendly. We're really happy with the quality of the furniture we received. We're very happy with our experience from start to finish.

My husband and I ordered furniture about eight weeks ago. We waited patiently for it to come in. today was finally the day of delivery. We were so ready to get our furniture especially the couch. My husband even called yesterday to make sure they knew to call his cell and confirmed the number. He was told they would give us a call 45 min prior to them arriving. So to make the story short: no one ever called. Finally my husband called them and was told they were at our house. We drove straight home annoyed that they did not call. When we got there 15 min later they were gone. My husband called the store and basically they told him we should have been home. They had not been gone longer than 15 mins. We asked they contact them to come back. They said they would, they did not call back so we called and were told they would be delivering it, we would need to reschedule.

System wide communications outage at La-Z-Boy left us not knowing when, IF our order would be delivered. There was no effort to find an alternative way to do business, or even to communicate with each other so that customers knew whether to keep waiting, or to just forget about it. Staff just blew it off and left the customer hanging.

This was my 7th piece of La-Z-Boy furniture and it will be my last. It took 5 months to receive (absolutely not acceptable) and the quality is extremely disappointing. It was apparently "worked on" before I even received it. When I notified the store (Houston, TX) that there were problems, I was told to contact Service. When I called Service they sent out a service tech who sat in the chair for a few minutes and declared it just fine. The RUDE Service person in Dallas then told me to contact the Store Manager if I still had an issue. Aside from the shoddy workmanship (which I didn't even address with them), I'm unable to sit in the swivel rocker recliner without pushing back with my feet on the floor to keep it from continually dumping me forward. The chair is not centered on the swivel base as it should be and when you sit down or get up it tilts forward and rests on the bottom of the footrest and arms (one arm is already creasing).

I just purchased a chair from La-Z-Boy the other day since my other one looked tacky. I wanted a La-Z-Boy because of the quality of their products. The chair I was replacing was five years old and worn, yet the La-Z-Boy chair I had in New York and here is probably 25 years old and is still in one piece. It got upholstery on it. There was a salesperson in the gallery by the name of Mark who was very helpful. We were trying to decide the color for the chair that would go with the couch and the pillows, and he spent plenty of time with us and helped us decide. He wasn't pushy nor forceful. They were also giving gifts at that time and the gifts were nice. It was glasses one time and a vase the other. It was nice of them to think of us. I recommend that place entirely. It was a very pleasant experience and as much as spending money is very hurtful, La-Z-Boy made it easier.

We went into the Boca Raton, Florida store and selected a sofa and loveseat for our living room and even though La-Z-boy advertises in-home help with measuring and design we were never offered this service or any advice whatsoever. As a result when the furniture arrived we discovered that though the sofa fit our living room nicely, the loveseat did not at all and needed to be returned. I called the store the very day of the delivery, a Saturday, about this problem and spoke with an assistant manager, Eric, who was so rude I was in shock. He immediately raised his voice and said they don't do returns and if the loveseat didn't fit it was my problem. I asked if he could at least arrange to pick it up. He said again, "We don't do that" and that my salesman Vladimir had told me that and had also offered in-home service, which I explained was not the truth, and in addition our salesman's name was Bernie. He then called me a liar and hung up!

We recently bought a home and had nowhere to sit, so we made our very first La-Z-Boy purchase. The lady at their gallery approached us and made sure that she could point out for us anything specific that we were looking for, then she stepped back. When we were ready, we showed her the models that we like and our concerns. After hearing them, she re-filtered our list and pointed out the two that she thought would actually work best. One of them was something we liked so we went with it. Then she actually pulled out every single fabric that we might be able to choose from, sorted by price. Next she pulled out the colors that I wanted to avoid, highlighted the colors I really wanted to keep, and from then on out it was like a breeze. It probably went from 20 minutes of scanning the store on our own to the next 10 minutes being done with every single selection.

I made a purchase from La-Z-Boy because my old stuff needed replacing. I had a La-Z-Boy chair before which is now up in the office. We didn’t get rid of it. It was the only piece that was still good, so that’s why I decided to go with them for the rest of the replacement. Megan and Maria were extremely helpful and nice. I was in there so often and we got to be friends. It was a great experience.

I bought a sofa and two chairs from La-Z-Boy. I waited 12 weeks for delivery of the furniture. Shortly after delivery, we noticed that one of the chairs had a tear in the fabric. The tear was hidden until the chair was reclined so we did not notice it upon delivery. We called La-Z-Boy and they scheduled someone to come look at it about two weeks later. We were told that they would have to order a part. It took nearly 3 months for the part to come in. La-Z-Boy called and told us that they would send someone to pickup the chair so they could repair it. In the meantime, we noticed that the other chair was already beginning to show signs of wear on the fabric. They inspected the wear and said that kind of wear is not covered by their warranty and they would do nothing about it.

I recently purchased chairs, a recliner, an ottoman and loveseat from La-Z-Boy because I moved and needed smaller scale things for a smaller living space. The sales representatives I spoke with were pleasant. They came, looked at my space, helped me find the best solution for my space, and drew up a three-dimensional plan and we picked the fabrics. That part went well. However, I’m a little disappointed with the quality of the furniture. I’ve only had the recliner chair for five weeks at the most and it’s already showing signs of wear on the memory foam space. And I’m still waiting for a refund.

23 days ago I ordered new fabric and paid upfront for repair to repair a ripped section of my La-Z-Boy sofa. Even after calling every number they gave me I still have no verification on when the fabric will be delivered or even a receipt of purchase. The only phone call I have received is from the repair company (twice) to set up and appointment for fabric I do not have. All I have is my credit card being charged. This is very upsetting and I am now forced to handle the repairs on my own.

La-Z-Boy's sales representative was very good and helpful and had a lot of good ideas. The scheduling of the delivery went fine. The sales associate called and talked about what would be the next delivery date. The furniture is well-fitted together, solid, feels nice, and functional.

I have a lot of stuff from La-Z-Boy over the years. I’ve had my couch and chair for four or five years. I recently purchased my third recliner because one of the springs of the two recliners I had gave way with it. It’s very horrible to sit in. Then I made a mistake the last time I bought the La-Z-Boy and had them put the memory foam in it. I got rid of that and bought another one. I didn’t call and do anything about it because I didn’t realize I had the availability in a year that if something goes wrong with, I can get it taken care of.

Our $880 recliner frame broke the first week. When we notified Alan he said that because we picked it up we would have to pay an additional $50 for them to come 15 miles to get it. We felt we should not have to incur more expense on top of the $880 for a chair that broke in the first week. Numerous calls ensued. Alan refused to budge or even issue an apology for the inconvenience this purchase resulted in. As seniors it is difficult to get a truck and load the chair. Upon further review we noticed how poorly the chair was built and upholstered. This chair never should have left the factory but to not receive any support in rectifying the situation has been disheartening and frustrating to say the least. I can send documentation through e-mail. **. Thank you.

We wore out the other two recliners that we had so we bought again from La-Z-Boy. We had a very good exchange with their sales rep. She was very helpful an accommodating so it was a good experience. The quality of the furniture is very good. We've always liked La-Z-Boy and bought them going way back. They've always been good chairs for us. It's always been a good and pleasing experience and that's why we keep coming back.

I recently bought a sectional, recliner and an ottoman from La-Z-Boy. It's my first purchase and I had one of their designers come out for a complimentary design. She looked at my room, measured some stuff and came out with a good plan that I really liked. I'm a single tech creative and the complimentary design thing is really good especially for guys like me. Scheduling the delivery was quick and easy. Overall, it was a very pleasant experience. I'd certainly recommend La-Z-Boy to one of my friends.

My wife needed a sofa and a chair and she recently bought them from La-Z-Boy. The sales reps were excellent. They were very helpful and quite informative. The store manager was helpful too, and the prices were reasonable. Scheduling the delivery was excellent. They were on time and were interactive. They called us before they showed up and gave us plenty of time to prepare for them. I always liked La-Z-Boy. The quality is top-notch, and my wife is also satisfied.

I purchased a sofa and a recliner fromk La-Z-Boy but I don't have them yet. We had two chairs and a sofa many years ago and it was time to purchase new furniture. We have a Flexsteel davenport with recliners that kicked out on the side, and we were never pleased with it as it didn't measure up to what our La-Z-Boy furniture did.

I'm very pleased with the quality of the couches, chairs and love seat that we bought from La-Z-Boy. It's expensive but we used finance.

Two years ago, we bought from a different company and the springs in the furniture were already worn out so we purchased from La-Z-Boy new furniture. They're built a little more sturdy so that's why we ended up pulling the trigger in getting La-Z-Boy. I'm just leery about the springs because of issues in the past and I have a warrant on this. We've only had it for a little while now, but it's very good. The sales rep was very good. We did the in-home measurement and it was very helpful to me and my wife to be able to see visuals of the furniture in our house with the colors, the layouts and the options. They did a phenomenal job.

Chair delivered damaged. When reclined back tilts to one side. Was not reported within 3 day period so La-Z-Boy will not replace the chair I paid for. Very poor customer service. Spoke to "Donato" so called Mgr at 800#. I paid for a new chair, I shouldn't have to wait for parts, production problems etc. Hung up the phone disgusted. I'm only asking for a replacement of a chair that was DELIVERED BROKEN!!! Probably won't purchase from La-Z-Boy again. Completely dissatisfied with problem-solving skills at La-Z-Boy customer service.

The sales representative at La-Z-Boy was excellent and she put me in touch with the designer, Linda, who I primarily worked with on the design. She knows what she is doing and pushes you out of your comfort zone, which in my case is a good thing. She came to the house and we checked all the rooms and took pictures and then we went to the store. She pulled things out and we looked at them. We said yes then she came over and helped us save the room. We bought a couch and we're very happy with it. I do need to call them because there’s something happening to the couch that I need them to check out.

I'm having a problem with the loveseat. When you sit down, you hear a creaking noise. Nevertheless, the furniture has a good quality and hopefully, it will last me a long time. The sales representative at the La-Z-Boy gallery was very friendly and scheduling the delivery of the furniture went smoothly. I would recommend them to a friend.

We bought a new recliner from the Mentor store in July. When the chair came 8 weeks later I was the only one home. Unfortunately I accepted the chair. My wife saw it and immediately knew there was something wrong. Called the store and they told us to call Service. Called Service and made an appointment for someone to look at the chair. Two weeks later during the the service call, the technician said that the chair needed new head stuffing. He said that I would receive it in 7 - 10 days. 15 days later we still had not received the order. I call service again, and they said the service tech should not have told us that. The part had not even been shipped and would not for 5 days. It took almost 3 weeks from the second call to get the part.

The salespeople at La-Z-Boy were very attentive. The first night I went with my sister, we got Chris, who was wonderful, and then I came back. I was running late that second time and Chris had gone but the manager and somebody else helped me. I bought a new couch and two chairs. Chris called me a couple of weeks ago to say that the furniture was in. So far, La-Z-Boy have been fabulous and I'm very happy with my experience. My sister is preparing to buy furniture in a couple of months and already told La-Z-Boy that she will be back.

The staff at the La-Z-Boy gallery were very accommodating. We even had a situation where we had a scheduling crunch and had to have our little dog with us. They were very gracious and allowed us to bring our little dog in her travel kennel into the store so that we could do our business with them and not leave our dog in the hot car. We haven't received our furniture yet, it was a custom order. They said it would take six to eight weeks and I'm waiting for the ship date. I like their complimentary in-home design service. It was very helpful in deciding the size and color because they had a designer come out to the house, take measurements so that we could be confident that what we were ordering would fit in our space. It's an experience worth repeating.

We had a great experience with La-Z-Boy and we'd definitely recommend them. Everybody was wonderful - from the servicemen all the way to the sales people coming from the showroom. Moreover, the quality of the products was also excellent.

I am extremely disappointed with the purchase of a reclining sofa and love seat. After owning the products for less than three months, the padding on the seat of the couches is getting folded under itself and extremely uncomfortable to sit on. We had a service call for it and we were told there isn't anything that can be done. It will happen because that is how the couches were made. It is very disappointing that the products you make are designed to do this and can't hold up for longer than a few months. I will not recommend your products to anyone.

I did write a very nice letter to the manager of La-Z-Boy because they were wonderful to me. The gentleman who helped us was very tolerant. He took a lot of time with us because we just couldn't figure out. Then we got the couches home and they were awful - they do not fit into our house. I called La-Z-Boy and the manager said that we go back to them and pick two new couches, so we did. They then picked up the first couches in our home. We got the replacement couches and I'm thrilled with it.

My wonderful wife purchased me a La-Z-Boy reclining chair for my birthday and it was delivered on October 6th. The chair is very uncomfortable and I sent an E-mail to the store and to corporate on the 7th of October with no replies. I complained to the regional manager and was told that there was no recourse. The chair is considered to be a custom order only because we wanted a color that they did not have on the showroom floor.

My spouse was a La-Z-Boy fan. There was a sale going on and they had a sofa that was the right size for our space that we were really interested in how it operated. We looked at two different sofa styles. We talked about what was important in each one whether those styles were longstanding or whether they were more trendy, and we tend to be a bit conservative so we settled on a conservative style. We love it. We have a motorized sofa with two recliners, one on each end that works perfectly. It has sufficient back support, lumbar support which was important to me. The mechanical working is easily understood, easy to get to and works like a dream. We've had to reschedule three times because the renovation in the dining and living area was not yet complete but they've been incredible about rearranging schedules and rearranging deliveries and just have been really above and beyond in the customer service area. It was outstanding.

We had an absolutely fantastic experience with the sales rep of La-Z-Boy. The lady who was doing the scheduling for the delivery was excellent as well. Not to mention, we love the quality of the furniture. Plus, it didn’t take all that long. We were happy with that phase of it. The color was everything we expected they said it would be. We especially like the idea that they have this warranty thing where if there was a problem, we need to take it back to get it fixed. They do that and other stores don’t. It was very good and we'd recommend them.

This is my third La-Z-Boy. I had exactly the same chairs. The second one I bought wore out after 11 years. I know it's a good quality that's why I bought it for $1,000. I could have one somewhere at $300 and get rid of it in two years. The sales representative was a very good young lady who treated me very well. She's very knowledgeable and went through everything with me. I've had a very good and casual experience with them. I was more than happy with the service I got and the chair that I purchased.

We just purchased a La-Z-Boy Mackenzie sofa yesterday from Millers Furniture in Claflin, KS. We bought a La-Z-Boy because of the excellent reputation of La-Z-Boy. After reading the reviews I am wondering if we made a mistake. I guess time will tell. It sounds as if the quality isn't the same as it was years ago... Sure hope we don't regret this purchase. Glad we bought an additional warranty just in case.

On June 3 2015 I called customer service in Buford Georgia and spoke to Carrie ** I wanted to have my old La-Z-Boy recliners (2) redone and cover. She ordered the back form and cushions for chairs. I paid at that time. On July 30 Carrie informed me they were there and I needed to make appointment to bring chairs to their Buford warehouse. I made appointment for August 18 and she told me to drop off earlier if possible, so I took chairs on August 14 also she had the man there that was going to upholster the chairs.

My mom's furniture was worn out so we got her a new furniture from La-Z-Boy. Our interaction with the sales representative was wonderful. My wife and I went in and said that my mom was 81 years old; we were trying to get an idea of what to bring her to see. And she helped us out completely and had some great suggestions. So we brought my mom back in and they sent the designer out. She came up with a great plan and we bought it. The designer and salesperson were great. I’m very satisfied. They gave us exactly what we needed and they were very pleasant. I’m looking forward to getting the furniture.

There was a new store that showed up in Maple Grove so we decided to stop in. Then a little while later, they said that they had an in-home kind of a plan where they come in to see what will fit in our home. So we went along with that after we found out. I wonder if it's something that I can get out of easy, so we found some furniture that would accommodate that. Sabrina, the rep that came to the house was very thorough. She came up with a nice plan for my living room and I'm going to follow it. Although, our furniture is still in order and we don't have any scheduled delivery yet. She said 6-8 weeks and it's been about a month now. But I'd recommend La-Z-Boy Furniture Galleries - they have good service.

We've had La-Z-Boy over the last 15 years. It has been part of what I grew up with and what I've had in the past. When I purchased a new home, I decided to get new La-Z-Boy furniture. Their sales representatives at the gallery were very professional and pleasant to work with. They were helpful, courteous, and knowledgeable and everything was very well handled. Although I have not received my new furniture, I’m very happy with the experience. I don't anticipate any issues when I receive it.

Let me just start off by saying, we had such a horrible experience that I made this account just so I could warn others about it. Let's start with the fact that they sold us fabric protector without even asking us, assuming we needed it because we have a small child? Didn't catch it until after we left (when there was nothing we could do it about) because this was NEVER something we discussed with the sales rep, not once did we ask or did the sales rep ask us if we wanted it, so thanks for ripping us off with your snake oil.

The sales representative from La-Z-Boy was very helpful. We told her what we wanted and she showed us three or four things and we really liked the one that we got. The furniture seems great. Though, it was expensive but I'm coming from the perspective I didn't think the other furniture was bad. To schedule the delivery, I only called the warehouse and the guy there was helpful. The guys who delivered the furniture were good and quick also. They moved it wherever I wanted it and they answered any questions I had. Overall, everything went really well and I would definitely recommend La-Z-Boy.

LazBoy reviewed my claim and has satisfied it in every way. I am extremely happy with their response. Not only did they take care of my concerns, but did it in a fast and courteous way. Thank you LazBoy!

Purchasing a La-Z-Boy sofa was the worst decision we ever made. We had a very nice remote controlled recliner that was only a couple years old before it broke. We called customer service to get it fixed and had to pay up front to even have anyone come to look at it and tell us what was wrong. After a string of incidents (technician did not order right parts, right parts did not ship on time, new parts ordered also did not ship on time, new technician had different diagnosis) 4 months later we still do not have a functional couch in our living room. I am throwing it away, and getting a new couch. I will never make the mistake of buying anything from La-Z-Boy again.

6 weeks ago I bought a couch from La-Z-Boy in Vaughan, Ontario. The salesman, Kito, was going to charge me $400 more for the couch/mattress until I pointed out to him that the amount on the tag was $400 less. He consulted the Manager, Shirley, and she agreed to sell it to me for the price that was on the label. Several weeks later they delivered the couch but it came a cheaper mattress than the one I had paid for. I contacted the Manager and she acknowledged that this was their mistake and said she would arrange another delivery date. When she did not call back as promised, I attempted to call her back. I have now left her no less than 3 messages but she has not bothered to return any.

I'm moving to be near my kids in Columbus, and my living room set was massive so it's going into my son's new house and I had to get a new one. I was very impressed with the La-Z-Boy Boardman, OH store and their people. Every sales representative has been fantastic there. The first man who wrote stuff up was the most gracious, kind man I have ever had to wait on me. I told him about my husband's death because he asked why I was buying. He took over and when I got over emotional or nervous and was great. Everyone was great with my service dog. One woman even sat down on the floor and played with it for a while. The quality of the furniture, from what I've seen in the showroom before, was marvelous and the cost well worth it. The set that I ordered will not be in until mid November because I ordered special fabrics. They're professional, friendly, and trustworthy.

Based on La-Z-Boy response fabric that falls apart in four years is normal. My previous set was used 20 years and no problems. The appearance is embarrassing, I'll be replacing them soon, $2000 lesson learned. I have all receipts.

We've had La-Z-Boy furniture in our home for seven years. Recently we purchased a recliner and sofa from them because our old furniture got worn out. The sales rep was very helpful, polite, and nice. I had a good experience with her. My husband and I decided to get a La-Z-Boy electric recliner that fits each other because we're not getting any younger, and then also saw a couch that we liked. The whole experience was very nice and we certainly clicked with the salesperson. But we haven't received the new furniture yet because it's supposed to be delivered in 6-8 weeks and so far it's been two weeks. Overall our experience with La-Z-Boy was very pleasant and easy.

I am very disappointed with a purchase of the Mackenzie Sleeper sofa I made in May 2015. Every time you sit on it, it makes a loud noise. I called the Halifax store and reported it but the service rep thought it might be the cushions and said he would have them replaced. It is now Oct and to date no cushions and the noise is getting worst. I called the store today and they said La-Z-Boy will send them via UPS, but they didn't know when. Come on La-Z-Boy, you can provide better service, I did however purchase a sofa sleeper and two reclining chairs thirty years ago and they are still being used, but I guess they don't make them like they used to. I am very disappointed with the service both in the store and service to make it right. Doubt if I will ever recommend if buy La-Z-Boy again.

My son decided that at my age it would be a good idea to purchase a La-Z-Boy. Sales reps have been very nice, and the quality of the furniture is very good. I enjoy it. I love it, and it feels great.

Lay-z-boy came through and did the right thing to resolve my complaint and I thank them for listening to me.

We bought a new place and this is the first time I've bought La-Z-Boy. Their rep was very friendly, helpful and knowledgeable. We knew what we wanted and what to expect because our parents has had La-Z-Boy in the past. We've been happy with the quality. The experience was easy and fast throughout the whole process.

My experience in buying my chair was very good. The salesperson Sarah ** answered all my questions at the Farmers Branch/Dallas location. She also let me look at the underneath mechanism and construction of the chair. Delivery was on time and went smoothly and the delivery men installed the chair and removed my old chair and put it on the front curb, where I asked them to put it.

We decided we needed a new chair in our condo and made our first purchase with La-Z-Boy. The sales rep was excellent, very helpful and knowledgeable. I couldn't have been more satisfied. I haven't gotten the recliner yet, but from what I've seen, the quality is top notch and the cost is also very appropriate. Overall, my furniture experience with La-Z-Boy has been the best I've had in years.

We bought a new house and we have a living room that we needed to furnish. So we went around and we checked with Ethan Allen and some others and we were determined that La-Z-Boy was the most comfortable. The people at La-Z-Boy gallery were great. The director of design was involved in coming up to our house. Another staff was thoughtful as well. Scheduling the delivery and the furniture's quality were all good. We were happy all the way up to the point where we had the delivery. But after the delivery, we're angry with them.

I special ordered a power recliner. It took over 8 weeks to receive the chair. Within 1 month of use, the leg lift portion stopped working. During inspection of the underneath of the chair, I found a wire with no strain relief that was wrapped around one of the metal power lifts. This created the situation where every time the leg lift was engaged, the wire was pulled away from the transistor, which eventually led to the disconnection of the unit lifting the leg. After reporting the incident to the La-Z-Boy Gallery from which I purchased the chair, I had talk with a sub-contractor to schedule a repair. The sub-contractor did not have in stock the part necessary to fix my chair. Thus, it would be another month to 6 weeks to get the chair repaired. To date, I am waiting on the repairman. I filed a complaint at the La-Z-Boy website. I have yet to hear from the company.

The sofa and loveseat I got from La-Z-Boy was my first purchase from them. The sales representative was great, she was very helpful and everything was really straightforward. The quality of the items is very good, no problems. I recommend La-Z-Boy.

We had a large sectional and I was looking for something more comfortable than that as we wanted to open up the room to look nice. We got La-Z-Boy sofa and chair. Everybody at the gallery was very attentive. The designer came out to our home and was very personable, knowledgeable, and able to help greatly. The sales staff in the store was wonderful. The only thing is that I'm not happy with the furniture as I don't find it to be comfortable. I did test it in the store and thought it was comfortable. When at home, for whatever reason, I don't find it like that. The sofa is difficult to get in and out of and doesn't recline as much as I thought it would be. The chair is having back issue problem. Unfortunately, we missed the 3-day return deadline. But the customer service is outstanding so I am happy with the experience.

My first purchase with La-Z-Boy was for two recliners. Their store staff was great and wonderful, but I'm not really happy with the quality of their recliners. I thought La-Z-Boy would have a great product, but I'm disappointed in the custom orders we received. They're squeaky when I sit on them. The tucking and the stuff around the back are not nice looking. Also I don't think they did a very good job with the fabric that they rolled under in several places of the recliner. It's running and there are lumps in places. The fabric runs nicely and straightly through the grain in some places but on the opposite chair, it runs more on an angle. It stands out since it's woven fabric with no pattern. That's why quality-wise, I would not recommend La-Z-Boy.

I recently got a recliner from La-Z-Boy and I like it so far. It's very comfortable, nice, and it was all was very convenient. I just went up to their store and they had what I wanted, so I ordered it and they delivered it within a week. Their sales representative was very friendly and helpful. I just gave her a general idea of what I wanted, she showed me to the chairs and within 45 minutes I was out of the door. She took care of everything really quick. And the delivery guys were great, they came in, made sure it was working and got it done fast. It was my first purchase with La-Z-Boy and it was a very positive experience. Recommended!

We had a leather recliner from La-Z-Boy for about four years and it broke. When I would vacuum, I'd have to move it and I probably didn't move it in the proper way. So one time my husband sat down on the springs and he went, "Boing!" We had to pitch it and got another one that's made of a different material immediately. When we talked to the sales rep, I thought she was a bit pushy. But my husband liked her. He was happy and satisfied. It's his recliner so for him, it went well. He likes this new one better. Hopefully, this one will last longer.

We purchased two recliner love seats and two recliners from La-Z-Boy on 12/31/2014. We also paid extra for the extended 3-year service and lifetime warranty. The recliners were delivered in February 2015. After sitting in them we quickly noticed the reclining mechanism was malfunctioning. When reclining, the backrest does not provide any support causing the recliner to fully recline back. The models in the store did not do this nor did the love seats we ordered, which work fine. We reported this issue very quickly and have been given the runaround by Sandra ** at customer service ever since. The process has been to call customer service who then orders parts. The parts take approximately 1 month to be delivered. Once they are delivered we call back and then a technician is scheduled which takes approximately another month to come out.

I called to have some work completed on a La-Z-Boy recliner we purchased some time ago. After paying $211.00 we have had nothing but trouble with the customer service branch located in Lewisville, SC. It's a matter of getting the right spring to fix the chair. We have had technicians out on four different occasions and they still can not fix my chair. Now please remember, myself or my Wife need to take off work for the tech to arrive. We both have had to take off work on these four different occasions and now a fifth time to hopefully get it right.

La-Z-Boy should be ashamed of themselves. My latest purchase (I purchased 5 chairs/sofas over the years) was a leather recliner. I received shipment in April of this year. I detected a flaw in the arm rest and called their customer support. They set up a visit for a technician which took a month. He came out and verified that there was a defect and had to order a part. After almost 2 months, the part arrived. I called customer support and let them know that the color did not match. They said that a technician would have to be dispatched. After 2 weeks, a technician came and verified that the color did not match and that they had to order the part again. After almost 6 weeks, the part arrived. The color again did not match. I called customer services and they request that I send them pictures.

We got what we wanted from La-Z-Boy. It's a comfortable chair and very good. My back doesn't hurt anymore. The old recliner that I had was falling apart and hurt my back if I sat on it for a while. The guy at the gallery was very nice, objective and a low-pressure salesman. I like him a lot. He also sold us the couch a few years ago. The guys that delivered the chair were on time and super - very nice, clean-cut individuals - and I didn't have to worry about letting them in the house. They had no tattoos or rings in the nose. They were very pleasant and respectful of the house. It was a nice experience.

We needed to replace our old furniture so we purchased a sectional from La-Z-Boy. We had a good experience with the sales representative. She was very helpful and helped us get what we wanted. The quality is okay. I don't have any complaints about it. We also got a sleeper and I was disappointed in the measurements because it’s a little narrower than a regular if I were to buy a full-size sleeper somewhere. So the mattress measurements were a little off. It's not standard, which we didn't realize. Also at delivery, they just gave us a spring mattress while we had ordered for a memory foam. I called the beginning of the month and they told me seven to ten days. But when I called last week, they said it will be here on the 30th which means almost like a whole month. Those are the complaints I would have. I'm not angry with La-Z-Boy. Mistakes happen. It doesn't matter if it was delayed or the wrong thing came as long as I get my replacement on time.

My husband and I just moved into our first house and we had shopped literally everywhere in town! We finally came across the perfect couches and coffee table at La-Z-Boy in South Edmonton Common. We were told by Perry it was so easy to sign up for financing. Well it's been 2 weeks or so since we received our couches which we love by the way and because I am a person who is not interested in paying 35+ percent in interest, I wanted to figure out how to make payments on my online banking.

It's my second purchase from La-Z-Boy and I had a very good experience with their sales representative. She helped me select the right model and fabric. Very helpful, professional experience, and I was very happy.

I wanted a leather sofa so we bought one from La-Z-Boy and we love it. We haven't had any problems with it. This wasn't our first purchase from La-Z-Boy. We buy the recliners with them all the time. We keep them for years and when one wears out, we have to get another one. So far, so good.

I've had La-Z-Boy furniture for 10 years. I moved and my old furniture didn't fit so I bought new La-Z-Boy furniture, a sofa and recliners. The sales rep was great and everything worked just like it was supposed to with the scheduling of the furniture delivery.

We bought our first La-Z-Boys in 2001 - two sectionals for downstairs and upstairs. I recently purchased another sectional from them. My interactions with the sales representative were good but towards the end, she was getting frustrated with us because we were there for a long time. We were flipping the room and how it was originally set up because we had demolished our whole first floor and redid it. We had to make sure that the James we bought that we really wanted would fit in the room. But overall, our experience has been fine. We love La-Z-Boy. It's what we wanted so we just dealt with the rep. Everybody's a different personality.

We had a wonderful experience with everybody who works at the La-Z-Boy including their sales representative, the designer that I was with, the designer's boss and the delivery scheduling team. They're very understanding of my schedule. The designer named Susan helps me see things differently from a different perspective. She and her boss came out to my home and helped me figure out different layouts and worked with the placing I had. Susan was down at my house making measurements within a very small time frame that I had. Then they have a sale and walked me through the whole process. It was seamless.

I purchased a new leather living room suite with 2 recliners. After having to wait over a month for the couch to arrive due to La-Z-Boy "running out of leather," we have had nothing but trouble out of the units. The couch seats faded almost immediately. Shortly after that, the recliners footrest broke. After contacting customer service, they said they knew they had a problem and were going to recover the couch and send out some bolts to fix the recliner. The bolts have not fixed the problem! I believe that the arms are damaged.

Recliner was delivered but the motor did not work so the delivery team took it back with them. Another delivery date was scheduled two weeks later, then I received a call the evening before that the chair did not pass quality inspection due to the same problem that occurred during the original delivery. It appears that nobody addressed the problem when the chair came back the first time. I've called the store and Brittany never got back to me about when the problem will be resolved or when I can expect delivery.

We absolutely love our sofa. Very comfy. And what we really were impressed with was the couch is warranted for life for everything but the upholstery which I understand that. I just hope they are good to their word with the warranty.

We were in the market for new sofa for "man cave" and were interested in a sectional. It was not too large for our space and they let us choose the exact pieces we wanted to create the perfect sectional for us! Delivery was on time, the guys were very knowledgeable and helpful.

The only thing that I can say is the "SERVICE" cost thirty dollars. It was much more than I had expected to move "EXACTLY" 3 pieces of our old furniture. It took approximately 5 to 10 minutes to move them. Without taking them with their truck, I thought that was rather extreme!

We just moved into a new home and purchase a new sofa and recliner from La-Z-Boy. Their sales representative was straightforward. We knew what we wanted, saw it there and it fit the bill. Everything worked out just the way it was supposed to. Excellent quality and delivery team.

My experience with the store was good but I think 6 to 8 weeks for chairs is a little long.

The salesman was well informed and helpful. The products arrived when stated. The delivery boys were careless with getting the loveseat and chair off the back of the truck. They did not use the lift gate, they just plopped it off the five foot tailgate. On inspection it was discovered three small dings in the loveseat rear legs. Also we discovered that the color of the legs on the loveseat are much darker than the legs on the chair. When you wait that long for a nice loveseat and chair you would expect Quality. #BUMMED

We needed a new furniture as our old one was worn out already. The sales rep we dealt with was awesome. She's been very good the whole way around, and was quite helpful. Our experience with La-Z-Boy was great, and we would return to that store.

Our sales person, Elaine ** was knowledgeable, professional, not pushy and eager to find the best fit for us. She did a great job!!!

The tech came out and ordered a new seat cushion. After setting up another service call, the tech installed the cushion and made some adjustments, the chair works perfectly. My 93-year-old father-in-law is very pleased with his new chair now. Thank you!

Furniture delivered last weekend. Reclining sofa that was delivered is not power. Called store and was told they would bring the correct one but we will have to wait till November for it. In the meantime they left the non-power one here. While my home is very clean and we have no pets or bedbugs, I question this decision by the company. It seems like a pretty risky business practice. The whole issue could have been avoided had the shipping department paid attention to order details.

Purchased two "Joshua" Power recliners. (Thought price was high, even with sales promotion.) However, have been extremely satisfied with outcome and so far, worth the extra cost to have these most comfortable chairs! Our sales person, Daniel **, was very helpful and honest. Really liked his "no pressure, take your time" approach. Appreciated his assistance and would definitely buy from him again. One chair did arrive with a minor flaw in leather, and they said they will take care of it. (Trusting that will happen, and confident it will!) Delivery personnel were excellent. Repairman, who checked out the flaw was also excellent. Overall experience was pleasant and thus far, we are very pleased.

I have 2 La-Z-Boy chairs that have given us good service and I knew which model of reclining sofa I wanted from looking at the website. Our salesperson, Ben **, was very helpful, showing us the model in the Cherry Hill store and explaining the features. I found a fabric I liked from the samples and without much hesitation I was ready to order. Now I am awaiting the finished product.

La-Z-Boy furniture is very comfortable. The experience through the dealer was very nice and straightforward and it's been a good experience overall.

The people that delivered our couches were reckless and almost knocked down our mirror and tv. But were very nice and polite. Would buy La-Z-Boy again for sure. Love the furniture.

I purchased a recliner. I have been totally satisfied with my purchase.

I like La-Z-Boy. The quality is up to par. That’s why I bought it and I intend to keep it. Too bad it's so expensive, but I guess I have to pay for quality. Twenty years ago, we bought a La-Z-Boy. We're now wearing it out so we got new ones - a recliner, loveseat and rug. The store was very nice and clean, and the people were extremely nice too. I had a great experience.

We purchased this recliner on 08-13-2015 in hopes to have a comfortable chair to sit in for my wife. At this time she can hardly sit in the chair without her tail bone sinks so far down into the rear of the seat it causes spasms in her back. We want a refund to purchase another upgraded La-Z-Boy chair. Thank you.

Most appreciative of the follow-up from La-Z-Boy. We purchased a sectional and as we had not taken possession of our new condo, Crystal was super in staying in contact and arranging a most convenient time for delivery. I am hopeful the delivery and installation will be just as wonderful.

The staff at the store was helpful, they even gave us a replacement handle for our 25-year old chair (which we have kept but have moved to the basement). The delivery crew was helpful, even moving our old furniture to make room for the new furniture. Lastly, the furniture is lovely.

About 2 months ago my husband & I visited the La-Z-Boy store on Churchman Road, DE. We thoroughly enjoyed our visit to this store, and purchased 2 recliners, which we love. It is a beautiful store, lots of section, and the sales associates were great to deal with. We would definitely go back again. This is our second La-Z-Boy purchase, the first many years ago.

We had good interactions with the La-Z-Boy sales rep at the gallery. The guy knew what he was doing. He also knew what we were looking for and didn’t try to sell us more than what we wanted. During the scheduling of the delivery, the rep gave me two days that I could choose from and I’m getting my furniture earlier than I was told to begin with. I was told it would take between six and eight weeks, but it barely hit five weeks and I get the call saying my items are in, making me very happy. I’d recommend them.

In March I wrote a review of our new sectional, which although quite comfortable, it is/was poorly aligned. Another tech came to our house and agreed that the pieces would not adjust to better (proper?) alignment. Possibly this was the further action that La-Z-Boy stated they would be doing. If so, I am still very disappointed in their service. If not, we are still waiting for your follow-up... Folks, if this is what you get, our past experience with "lesser" sellers such as JCPenney was superior to what we got from La-Z-Boy.