La-Z-Boy Furniture Galleries Reviews

I purchased 2 recliners about seven years ago so I needed to replace one of the seat cushions on the most used chair. I thought it would be no problem as I was assured when I bought that should I need a part it could be purchased. WRONG! Went to the store to pick out a pattern and was told I would have to order through the Service Center. No problem that's what I intended to do. Called the Service Center and they tell me they cannot order that because they don't do upholstery... WHAT?? I just need to order a new cushion in my desired pattern. Nope, no can do.

We have a Lazy Boy recliner sofa that is a year and 2 months old. It is coming apart at the seams. We contacted Lazy Boy and was told because it was over a year old they could not do anything about it although we could pay to have it fixed. It is going to cost $218 to have it repaired. It is just me and my husband and it is not like we have been rough with this couch. We will have it repaired but we will never buy Lazy Boy again. I think a couch should last a little longer than a year. Very disappointed in this furniture!

The control doesn't work, wires are broken and cannot find a replacement. I ordered one from Liftchair.com a universal but it doesn't work either. Looks like I'm getting ripped off for $87.90. All I want is a hand control La-Z-Boy part # 75000242-02. Is there any help any where?

I just purchased 2 leather recliners that are BOTH having issues with padding on the seat, where the seam is on the seat, the padding CLEARLY does not extend to the stitching, leaving a very visible ridge/gap that you can see and feel. Naturally, they send someone to repair than replace their defective merchandise. The repair on one seems to be correct, the other however is the SAME as the original with now a 4-inch scratch on the seat. STILL trying to get this taken care of... Was told by one of the employees who is working on this that only ONE was defective... Well... BOTH had the same issue. I am TOTALLY disgusted with this lack of service, as I told them I would NOT HAVE purchased chairs like this had the ones in the store had these issues. WORST customer service/quality of furniture I have ever seen and will NEVER purchase anything from them again. I will go to court if not resolved to my satisfaction. They sure climb all over you when you enter to buy something but when there is an issue, they totally leave you hanging.

On June 6, 2014 we ordered two differently styled recliner chairs, with matching navy blue leather fabric from Rolfson's Furniture Store in Mt Vernon, WA. The smaller chair was $999 and the larger chair was $1,349, for a total cost of $2,552.28, including tax. The salesperson said the order would be in 8 to 10 weeks later. The chairs did not arrive on time. There were delays at the factory. The store never called us to let us know the status of the delivery. We had to call them. The chairs were finally delivered to our house on Oct 29, 2013. I asked the delivery men to demonstrate how to use the chairs.

My wife decided we needed a new couch so we went out to purchase one. We were going to go to Pilgrim furniture on Boston post Rd in Orange Ct, however I saw that Lazy Boy was right across the street. I said "let's get some good furniture that will last." So we went in and as I am a large guy I sat on the couch my wife chose for approx. 20 mins to make sure the memory foam did not get amnesia when I got up, it did not and we decided to get it. Then my wife in her infinite wisdom suggested that I also get that lazy boy recliner all men should have. I told her no that I was more than satisfied with my old sears bought 250 dollar purchase of a decade ago. But as usual she won out as she wanted the couch to match the chair. The sales lady saw my size Hell I cant hide it, and when I told her the chair would have to be of good quality she assured me that Lazy boy Recliners are guaranteed for life and I tried a few out, finding a suitable one.

I bought a love seat, 2 chairs, & an ottoman. The sales person at Dewey's in Vermilion, Ohio just raved & raved about the performance fabric so that is what we got. When it was delivered, I noticed some flaws in fabric. The next day, I called because the arms of the chairs had an inch of material past the end of arm. It took months for them to say it couldn't be fixed so I went up and got 2 different chairs. They were delivered yesterday. Wouldn't you know they are no better than the first ones. There are ripples in the fabric, arms are not sewn straight, back of chairs are crooked. I am not going to call because of the rudeness of the people at Dewey's & I know the b.s. they are going to try & feed me. I will never buy La-Z-Boy again & will never buy from Dewey furniture in Vermilion, Ohio ever again. BEWARE! They won't help you get the furniture you pay for. $3000.00! All they want is sales and La-Z-Boy doesn't produce the quality they used to have. It's all about sales! I ordered in May & I just got the replacement chairs yesterday, Nov. 23. This has been a nightmare.

We purchased a beautiful red leather couch and loveseat, plus extended warranty. When the couch arrived, it was slightly damaged and was returned. We were without a couch for over 1 week until the new one came in. After about 9 months, we noticed cracking in the leather starting to form but only on the couch and only the middle cushion. NOT NORMAL WEAR AND TEAR! We had La-Z-Boy come look at it which they refused to replace the couch or repair as per their warranty. After several more complaints, they agreed to try dyeing the leather which turned out to be a different color than our loveseat and the dry cracking continued to ruin the couch. La-Z-Boy determined that dyeing the couch voided our warranty for any further claims. When we called them again as the cracking was happening in another location, they again claimed this to be normal wear and tear. $4500.00 wasted. We will never buy from LA-Z-BOY again and would suggest if you're looking for furniture, you stay clear. High cost, low quality.

In 2008, I bought a burgundy leather recliner from the Notre Dame Boys in Sudbury. After the first year, the area where my head rests was almost white. I called the Notre Dame Boys and eventually spoke to Sylvain (Lazy Boy representative), who after months of negotiation, told me that Lazy Boy would replace the back of the chair for $200.00. At that time, he said that this issue was caused by the chemicals from my hair (what a bunch of horse puckey!!). At that point in time, I covered the back of the chair with a thick towel. It still discolored again a year later even with the towel protecting the leather.

I ordered my couch and was promised that it would be delivered on Saturday the 16th. I was told they would call me on Friday to confirm the 3 hour window. I threw my old couch away and made sure my living room was ready for this couch. Friday comes around and I did not hear back on the 3 hour window. I called and the sales person that answered the phone sounded really annoyed that I asked when my couch was going to be delivered. The salesperson said, "The freight company will call you" and hung up. I then called again and got another salesperson on the phone and told her that I did not receive a call yet and I asked what happens if I do not receive a call, who do I need to call to find out when I will get this shipment.

I created this account so that I could write a complaint against Lazy Boy so that others don't go thru what I did. As I read comments I'm shocked to find out that I'm not the only one. As I kept calling Lazy Boy, they always treated me as if I got this bad chair and never had to deal with a situation like mine. Let me start with the problem that lasted a few years before it was finally fixed. The chair would not stay up, you would fall asleep and all of a sudden the entire chair just would go down and you'd almost be flipped forward out of the chair. They replaced part after part before it finally fixed; however, it does adjust at times. If you're in the chair it will drop down an inch before it finally clicks into the gear. The seat panel seems to drop. That happened with my other chair and I noticed others on here saying the same thing.

We live in Northern Virginia and our experience is with the Fairfax, VA store. We purchased a home in June and asked the decorator to come out so we could take advantage of the free design services. It was right before the 4th of July weekend and we wanted to take advantage of the 25% off sale. The designer did do an excellent job. That is the end of my satisfaction with the store. We spent over $15,000 on furniture and accessories. I also wish I had read the reviews before I ordered from La-Z-Boy.

I purchased a La-Z-Boy power recliner in June 2013. This chair is falling apart and the manufacturer or distributor, the local store management, the salesperson and the so-called "Customer Care" have not even tried to resolve the problems I continue to have. Is it too much to ask to keep a customer happy? This chair is junk & I will never buy a La-Z-Boy product again.

We purchased on 05/05/1999 2 custom covered couches and 2 custom covered chairs and half all recliners. The total cost was $3455.17. We sent the two chairs in for repair once already years ago. At that time, they repaired the chairs by changing the hardware. We at the time of that repair were disappointed that we had to pay a pickup and delivery fee of $100 per chair in order to get the repairs completed. I agreed to that since I was a very busy man at the time. Update to 2013 the chairs have been broken for about two years now. Since all the kids are grown now and it’s just mother and I. We figured we would just use the couches until I got around to having time to get the chairs in for repair. We thought what’s the rush, the hardware has a Lifetime Warranty. Well now they not only have a pickup and delivery fee of $100 but they also charge $100 per hour for the repair of each item.

Don't ever buy from the Canton Belden Village store. I wish I had read all the complaints about La-Z-Boy before we ordered furniture and I would of never purchased from them. We ordered a sectional and when it arrived it had a sharp corner piece instead of the rounded one we ordered. ** who ordered it made mistakes all the way through the deal. When I called the store they said it was our fault because we signed the papers. Yes we did. We do not know what the order numbers mean. We assumed we were getting what we asked for.

Their customer service is poor. They never called me the day, or the past six days, before the delivery. They did call me a week before to ensure me that I would be notified of the delivery time the day before the delivery, which they did not. They only called fifteen minutes before the delivery. They also had the wrong address, which I was there at the brick-and-mortar store to give and confirm. During that mix-up, they said that a rescheduling would be made the day before the delivery (a week later), but they never called. I usually order at the local furniture stores (Bernie and Phyl's), and their service is magnificent in comparison. I will never order anything from La-Z-Boy again.

08/17/13 Prepaid $4,800.00 to La-Z Boy store in Henderson, NV for a custom upholstered Griffin sectional. 10/22/13 Sectional was delivered with a broken drawer, lines of blue ball pint ink on the seat cushions of two of the pieces and what appears to be glue on the exposed side of one of the recliners as well as black fingerprints elsewhere on the exposed backs of the pieces. All of the upholstery was covered and perforated by small splinters of oriented strand board which is the material that the frames are made of. Amazingly though these arrived under "protective covers". Why did they even bother. So now we're going to have to fight with them because naturally they don't want to replace these with the new merchandise I ordered and should have reasonably expected to receive.

Bought a very expensive set of theater recliners for our basement. They are terrible. DO NOT BUY THESE. Leather is terrible and we had to replace two whole frames already. Complete garbage. Utter failure - so disappointed.

I saved to be able to pick out the color and style for my new La-Z-Boy couch and loveseat. I would not recommend that anyone special order any item from La-Z-Boy because it takes longer than the anticipated time (more than 9 weeks) and then I only received the couch after calling the store to complain. The loveseat followed two weeks later which was delivered with a different pillow sequence (because it seems they came off two different production lines). The couch is overstuffed and the loveseat is not stuffed enough. The management has only referred me to the SERVICE Department to have my new couch served.

I paid a lot of money for a warranty for the couch I purchased there. The warranty people find any reason not the cover your merchandise. La-Z-Boy sale the warranty because they make money off of it. Please don't support La-Z-Boy!

On 10/13/13, I went to the La-Z-Boy-owned location in Merrillville, IN. I live 40 miles away. The first sales person I encountered, told me that the chair I was looking for was all wrong for me and directed me to a more expensive chair. Excuse me... I am the customer and was looking for a specific chair to replace one that I already have. Who was this sales person to tell me what I want or need?

We bought a La-Z-Boy dual recliner and bought a comfort care warranty so that if anything happened to the recliner, it would be taken care of. The leather shows a wear spot on one side of the leather arm. We called and took pictures and submitted a claim for this to be fixed. They called us back and indicated that it is probably "sweat" that caused it and that is not covered. They sent us a denial and now we are forced to get this fixed ourselves. This warranty is useless. Unfortunately, they were not very professional in dealing with us either. It seemed to us that they would find any reason to get out of any claim for repair. Not happy.

I purchased a new couch with the recycled leather. The salesperson sold me on its durability. 4 months later, there are major wear patterns where people sit. I sent in photos and La-Z-Boy promptly sent me replacement pieces for 2 sections. When the technician came out to install them, he saw 3 other pieces with similar wear and made comments that "This was not normal". He left me with the impression that he ordered the new pieces but suggested I work with the local branch to see if they would give me a replacement. Comfort Care called back that weekend (promptly) and said they are reviewing the report and will let me know if a replacement is an option early the next week. 2 weeks later, I called them back and they are now telling me that the wear is "something in the house." The couch did not last 4 months, and apparently isn't durable enough to sit on. This was not my first La-Z-Boy purchase but because they are not willing to stand up for their products. This will absolutely be my last. This was $1,200 very poorly spent. I asked to speak to a supervisor when checking the status and I could tell I was just diverted to another operator that could provide me with no additional information/clarification.

After a long search in the Sarasota, FL area, we chose La-Z-Boy to manufacture a custom sectional couch (2 pieces) and two reclining armchairs. After the usual long fabric selection process, the choices were made and the orders placed. The total cost was just over $5,000. These items were not on sale or in some Clearance Department. We paid full price and expected custom, handmade, quality furniture. The items were produced and delivered on time, and that's when the excitement quickly ended.

I've ordered 3 pieces of living room furniture Love seat, recliner, and one more thing by May 6th 13 from the La-Z-boy, the one on Sheridan Drive Amherst, NY. I placed my order, paid 1250$ of total amount of 3250$, then when I checked the status of my order, keep coming blank. After 2 months, called Buffalo branch and I was told it may little longer than 3 months. Stopped by Aug 5th/10th. By the 15th, found the store was closed. I’m like, “Ok, they'll be open another day.” Stopped again, they were permanently closed because they lost their license from La-Z-boy.

All my life I've been told how wonderful La-Z-Boy Furniture is. Maybe it was wonderful, but the two pieces I have are disappointing. I ordered a big-man recliner and was assured that this was built to handle anything. My husband babies the chair, but one month past the full warranty, a bolt came loose in the footrest. I also ordered a sofa. When it finally arrived (3 months after I placed the order), the initial problem was just sinking cushions. A few months after its warranty expired, one of the boards on the frame came loose and broke through the bottom of the sofa. I immediately contacted La-Z-Boy and they said that it could be repaired but that we would have to transport the 8' sofa to the store. We are a 2-car family, and an 8' sofa will fit in neither the Prius nor the minivan, so we decided to just cross our fingers and hope that the frame would hold.

I custom ordered a sofa and loveseat at the Newington, CT La-Z-Boy Furniture store. I was told the order would take 5-6 weeks, and it finally had a delivery date 10 weeks later. Then, the sofa was delivered in good condition but the loveseat was badly damaged and I refused it. I then had to wait another 2 weeks for a 2nd delivery. At the time of the complaint, they offered complimentary napkins for the arms of each sofa. When the love seat was delivered, the arm napkins were to be delivered at the same time, and of course they were not there. We were at a standstill for over an hour before I had some assurance from the store that the napkins would be delivered by Sept. 30. Guess what, it didn't happen because they did not make it on to the store delivery in time. There was a time when La-Z-Boy had a good reputation... not anymore. I would never recommend this store to anyone. Very poor customer service, promise all kinds of things and then don't deliver. Am still waiting for the napkins.

I purchased a glider recliner and it really isn't much of a glider and didn't know it was more of a rocker than a glider because they do not carry any glider in the store as samples. But that's not even the issue... I purchased this chair on August 12, 2012 and this month I start finding pieces of springs and washers etc... beneath the chair. So it's falling apart a month out of warranty. The parts will be free, but I have to lug the thing to the service center and they will charge me labor to fix their faulty workmanship to begin with. So I guess I will just vow to NEVER EVER purchase their products again.... Lesson learned!

I bought two La-Z-Boy recliners in April. Besides back locker issue, the strong chemical smell is really big concern. We can't stay in our family room because of this smell. Now, I moved to a new home and I put them in an empty room and close the door. Even I open the window of that room I can still feel the strong smell whenever I walk in that room. It has been lasting 5 months but I don't see things turn to be better. I worry if this kind of smell will hurt my family's health. I coughed a lot after bought this one. I try to get some help to find out what kind of chemical stuff in the air. I bought recliner from La-z-Boy just because I thought they are expert at this kind of furniture. I'm very disappointed and won't buy or recommend anyone to buy anything from them.

I purchased a recliner couch from a retailer but I asked if this material was as good as Naugahyde and they led me to believe it was or better. I was concerned because the material was very soft. Well sometime later I noticed the material was peeling and flaking off even though the couch was sat on very little. I call the retailer but of course the warranty was out. I didn't think I needed to purchase extra warranty for La-Z-Boy furniture! I can purchase a new couch cheaper than I can have this one recovered. I've learned a hard lesson and I don't recommend La-Z-Boy any more.

I am in exactly the same place as Sherie from Ohio on April 19 2013. I also bought a glider/recliner from La-Z-Boy and the bolts have broken, come off squeaked and I have replaced the broken ones four times now. And if this was not bad enough, the padding on the arms is so thin, you are touching WOOD just leaning your arms on them. Cheap padding, and a very bad engineering design on the rocking/reclining assembly. This is not what La-Z-Boy USED to be. I, like others, have learned a very expensive lesson. DO NOT BUY LA-Z-BOY. You will be sorry you did. By the way, this was not a cheap chair; it was an expensive leather glider recliner, 2nd from the top one!!!

Salesman said 3/6 weeks for delivery. Now they say 3/4 months. Only 5 days from order so they certainly did not start to manufacture the chair if it takes 3/4 months for delivery. They refused to return my deposit. Why should they hold my money for so long? Dishonest merchant. Avoid this company or you may be as sorry as I am.

I ordered $6000 worth of furniture 16 weeks ago. A sofa, chair and a half, area rug and four coffee/end tables. I was told 8-10 weeks to delivery. It has now been 16 weeks. The sales staff just keeps saying they can't make any promises and try to change the subject.... talk about the weather. No offer of any type of compensation for our inconvenience. At these prices, I definitely expect better service.

I purchased a sofa/sleeper in mid-July. The salesperson told me it would be delivered near the end of September. You know what, why am I writing all this? Because nothing good will come from it. La-Z-Boy, you have lost a good customer along with my many friends and close associated.

I went to a local La-Z-Boy gallery recently to purchase a powered, leather recliner. The salesman told me explicitly that the recliners were all made in the USA. He also emphasized that the motors that power the chairs are from the same company that supplies its motors to BMW. I wonder what that means?

I have the recliner model with heat/vibrate controlled by a keypad. While not using the recliner, I smelled a strong electrical smell upon entering the room and investigating I discovered the transformer powering the recliner was very warm and the controller lights were mysteriously "on". I unplugged the transformer and thought it was a one-time occurrence. About an hour later I sat in the chair and noticed the controller seemed "stuck" to the leather arm and wouldn't move.

Three years, we purchased a very nice sofa and loveseat at La-Z-Boy. Our salesman was the best! We received the set and realized the upholstery was not what we ordered. We liked the model on the floor and knew it went with our color scheme so ordered that color for both. The set was a dream to sit it in when we got it but knew we had to get the right color or change drapery and paint the room. We had it one day and I took the back off it, took it to the store, talked to the salesman and showed him the difference in color of the floor model and the one delivered. After he checked, he said we don't carry that upholstery color anymore. He allowed me to select one that wouldn't cost more money (there were 3 colors to choose from). They were so drastically different! We told him there wasn't one that would work. He offered to let us look at another selection or pay for a gallon of paint for us to paint our room with (wonder who was suppose to do the labor here) but it would cost us more for another upholstery selection because that would be an upgrade.

My husband and I bought two La-Z-Boy reclining chairs from a furniture store. I called the manager and told him our problems. He informed me that I should let La-Z-Boy know what my problem was. So I did. Not much to my surprise, the person that represented La-Z-Boy did not want to hear my complaint. I had been informed by several people that La-Z-Boy does not stand behind their product.

We are repeat customers to La-Z-Boy and to my husband's dismay, I once again found a couch and love seat that matched our decor and I decided to take a chance again in the hopes that our experience with La-Z-Boy would be better this time. However, this was not the case... Two years ago I went to La-Z-Boy and purchased a recliner for my husband's 50th birthday. My husband decided to pick it up rather than have it delivered to save the delivery cost. When he arrived to pick it up, they practically threw it at him and closed the loading doors saying there was nobody around to help him load it into our pick up. I spent more on this leather recliner than many spend on an entire couch set. Once they had their money their attitude completely changed.

I don’t understand what all of this complaining is about. I have owned La-Z-Boy my whole life and never had a problem ever. I needed service once and got it immediately. Quality is awesome and price is fair. This product is sold for what it is. Good furniture at a fair price. I would urge anyone to buy La-Z-Boy over the outsourced garbage floating around out there.

I purchased this leather chair in Hickory this past month. I and my sister sat in the chair (leather wall-away and very costly $1,400). The salesman had me sign the back of a paper saying that once I bought it, it was mine no matter what. I didn't think anything about it, signed it and told the salesman that I needed it delivered and that was another $79.00. When we sat in the chair in the store, it was comfortable, leaned back and it made no noises (ratcheting when reclining) and it did not slide all over the floor and sat higher off the ground. I called the salesman the day after, complaining about the metal frame being on the ground and he told me that all chairs that were Wall-Away were metal touching the floor and had round protectors. I told him that I had never seen a chair like that and I worked for La-Z-Boy at one time.

Just paid around 5,000 dollars for love seat and recliner and club chair. The fabric which is micro suede has wood splinters in the fabric. I tried to vacuum it but we are still finding wood splinters. Called repair that tells me they are going back and forth with the corporate offices who tell them it could be cleaned. How can you clean wood splinters out of fabric? I think someone from corporate should take a trip to see the quality of the fabric the factory is using. I'm surprised at the responses I am getting from La-Z-Boy. It's three weeks now and still no satisfaction. I feel like renting a truck and dropping this crap at the store that gladly took my thousands of dollars before delivery. Very unhappy.

Two and a half years ago, my husband and I purchased a sectional for our living room which was, admittedly, more expensive than we wanted to pay but we were lulled into the propaganda about their warranties, great craftsmanship and long lasting wearability of the La-Z-Boy brand. Don't get me wrong, we love our furniture but after only two and a half years, a "wire" is coming out of the frame and in doing so has punctured the bottom of one of the cushions. We believed that the warranty for the frame was for the life of the furniture and we were right. The puncture in the cushion occurred because of the breakage of the frame. I know the fabric is only warranted for a year. If it were to fray and ball or come apart, I get it, but the fabric was destroyed by a wire from the frame poking through. Now there is a big hole in the bottom of one of the cushions.

We ordered 2 recliners nearly 15 weeks ago. Week after week they promised delivery, bunch of lies! They told us the warranty was better than it actually was and held our $1800 down payment hostage. Yesterday we went back to the store and raised a ruckus. I offered them $200 to let us out of the contract. After talking to regional mgr they agreed to refund our money. So DON'T GIVE UP! Make a scene in the store and become the squeaky wheel. Now we need to find another furniture store which will probably be just as bad.

I bought 2 recliners from Star Furniture and paid extra to upgrade the fabric. Within 3 months, the fabric on the leg extension and where the back of the knees rub started pilling. It has gotten progressively worse and noticeable. By the end of the year the chair I usually sit in is going to look like it's ready for a garage sale. Star does not warranty fabric, and from what I've read, neither will La-Z-Boy. So I'm out $1000.00 for 2 chairs with fabric that should have NEVER been used for upholstering. I've had numerous upholstered furniture pieces throughout my life and never before had fabric wear out within a couple of months.

My Adler recliner that I purchased from the Bolingbrook, IL La-Z-Boy Gallery in 2009 required new reclining mechanism. A couple days after contacting La-Z-Boy, the part was delivered and instructions to repair were emailed to me. It was a little too complicated for me to do myself so I again called and requested that they send a repair person. I was told the cost for repair would be $109 and that I would get a call within a couple of days. Sure enough a call came in on the 2nd day, and I was told the first available opening was over 1-1/2 weeks away. I would get a call the evening before, and they would give me a 2-hr window. That was no problem. Almost immediately, the cost for the repair ($109) was charged to my credit card. I've never paid a full repair cost before the repair was completed. I contacted La-Z-Boy management, and the "manager" told me that she would look into it. I have not heard from anyone since. Although I planned to replace my couch, I definitely will not even consider La-Z-Boy again.

I ordered a recliner in April of this year with custom fabric. Chair was delivered in June and I noticed design flaws from the very beginning (e.g. recliner did not stay in last reclining position, footrest unable to come up unless getting up and moving it forward manually, overhang of seating cushion extended by 3" leaving a gap in back of chair which proved to be very uncomfortable). No one came to look at the chair and weeks passed before they said it will be picked up by the company for inspection. Result: nothing wrong with chair. Would not refund total cost of chair and wanted a 25% restocking. Contacted BBB. They, however, they were unable to get results and closed case... Bottom line is it's now August. I have no chair and no refund. I want everyone to know what an inconceivable company that is and would advise consumers never to purchase anything from them. The only warranty I received from them upon purchase of the chair was for the material, and I was never told that a 25% restocking fee is required for restocking.

We recently purchased two chairs from La-Z-Boy, very bad move. Paid too much for what we got, brand new chair not even a month old and parts had to be replaced. Got double talk from staff, managers and owners, make sure you get all names and ask for written confirmation because the buck is passed down the line, you obviously need proof, LOL it’s just a joke!!!! Paid extra for warranties, do not stand behind their product. Will never purchase another item from them. Have purchased items from the Brick and other furniture places and had better service and items replaced without this trouble. Rating La-Z-Boy bottom of my list. The movie star that does commercials for La-Z-Boy should check the complaint list before she attaches her name to this product.

The couch and love seat were delivered to my home. The couch had a leg missing and a damaged leg. My newly laid hardwood floors were damaged because the delivery men dragged the couch across the floor. It cost me several hundred dollars extra for the floor to be repaired. After several months of phone calls and letters to the company I still have not received any restitution. This delivery was made in December of 2012. It is now the end of August of 2013. I am very disappointed in the manner that this is being handled.

I am a stroke victim and have mobility issues. So I purchased a Luxury-Lift chair from Dewey Furniture in Vermilion, OH. As the previous reviewer stated, they prominently wave their lifetime warranty in your face then refuse to honor it. In May, my chair stopped lifting. The repairman from Dewey came and found the weld on a metal brace had failed. He contacted La-Z-Boy for a replacement part and they refused him. He kept trying and they then required a photo of the frame in June, which he provided them. By July I contacted the owner of Dewey Furniture to see if he could prod them. La-Z-Boy said they would have to make the repair in order to not void the warranty but never gave the store the okay to come get the chair or even answer their emails. The failure of the chair creates an increased risk of injury when attempting to stand and possible liability. So, now in August, I am left having to pursue all legal remedies.

My husband and I made a very large purchase with your Lakeland, FL store on South Florida Avenue on April 28, 2013. Let me begin my saying when we first made the purchase everyone seemed so helpful and friendly, but it went all down hill from there.

Purchased a couch and recliner from La-Z-Boy in June. It took two months to get the furniture. The couch has no support, very cheap padding, no lumbar support and trying to operate the recliner in the couch is almost impossible. The chair is the same story, no back support and the cushion is flat. We got this stuff two days ago. When we called La-Z-Boy they act like we are crazy. Just fix the damn couch and recliner. I will never buy or recommend this brand to anyone. I will have to pay to have it fixed the way I want it. What a joke. La-Z-Boy sure lives up to its name.

I was concerned about quality from the beginning. But the salesperson assured me that I would be happy and also convinced me to get insurance against any problems. I have this Riley Recliner for 6 months and the fabric is pulling and thread bare. The padding is non-existent and you can feel the wood frame. I had a tech come to the house a month later I had heard nothing. I called was told that pilling needs to be shaved and everything else is normal. I hate the chair and want my money back. I wrote to the CEO. But it seems like they do nothing with customer complaints.

I purchased a 3-cushion leather sofa which has a recliner at both ends and a reclining chair, all in black leather. I chose this particular model because it had lumbar support. When I received the merchandise, it had a film of dirt and only lumbar support in 1 of the four cushions. I could also feel wood in the armrests. I immediately called the store to complain and they are sending someone to address my complaints which will occur about three weeks after delivery. But in the meantime I received a bill for the furniture.

I had read and that made my decision that La-Z-Boy furniture was made entirely in the USA and that is why I was willing to pay a lot more for it and felt that it would be safer.. for our health. I know all furniture and even all mattresses outgas some and they have flame retardant chemicals in them along with parts that have formaldehyde and other chemicals in the wood etc. I knew that many name brand furniture companies are having their leathers and cushions made overseas in China and other countries where there are not any or many restrictions on what they use..

I purchased a replacement recliner because the padding in my old one was collapsing. In the show room, the one I picked out was completely padded and relatively comfortable. When my new chair arrived, it looked good but after sitting in it a couple of times, I realized that I was feeling the wooden frame while sitting in a "padded" chair. I sent an email to La-Z-Boy and they said that they do not handle the service and I had to contact my local service. I followed their instructions and contacted our local service department. They had a contractor come out last week and inspect the chair. He took pictures of him holding the unpadded wood frame between his fingers while he was standing next to the chair.

We were replacing our leather furniture in our family room after 15 years of great service (not a Lazy Boy). Based on Lazy Boy's corporate name, we felt safe that buying from Lazy Boy would be a good experience. We ordered our sectional from the Christiana store in Delaware and was told it would take 16 weeks. OK that seemed like a long time for something that was built in the USA but we were willing to wait. Well 16 weeks later I took a day off work and rented a truck to pick up our new sectional. Upon getting it home and setting it up we found one of the pieces was wrong. After contacting the store, we were told that the salesperson put a wrong number in when ordering. They called back a couple days later and said, "Good news, we found the piece you need in Florida and we're having it shipped up here." She told us that it would take another 2 weeks. OK what's another couple of weeks? They agreed to delivering it to us at no cost.

As a summary, I purchased the set a little over two years ago. I knew it was out of warranty, but the problem I have started to occur within the 1st year though and has gotten progressively worse. I firmly believe that there is no way that Sears or La-z-boy are not aware of this problem. To be specific, the cushions have been deteriorating at an increasing rate from the time of purchase. Within 6 months, we started to notice a colored dust coming off of the cushions when we sat on them. When we touch the cushions, they feel powdery and our hands come away covered with a dusty powder. Additionally, the cushions are simply falling apart. Because of the problem, we have barely used the set, so there should be no wear and tear on it.

I bought a La-Z-Boy powered recliner last fall. I suffer from bulging disks in my lower spine and could no longer sit on our sofas without pain. The recliner was a godsend, and helped my back tremendously. Within six months, the chair began to sink back. When you would sit in it without reclining any direction, you already feel like you were tipped back. Then one day, the back just fell off. I contacted La-Z-Boy around the middle or end of May since the furniture was still under warranty. The repairman came out the first week of June. He ordered parts, said it would be a week or two and they would be back out to install them. The parts came in the mail, and I called back to reschedule the repair date. They said I didn't have ALL the parts, and I'd have to call after the back came. Fine. I waited.

CONSUMERS BEWARE!!... DO NOT BUY AT THIS LOCATION!!... Please make sure you read all the complaints listed for *ALL* La-Z-Boy furniture galleries through the BBB and Consumer Affairs before you set foot into this facility. Everything you read there applies to this location as well!! Trust me when I say I should have done this first; it would have saved me a lot of headache (!!!) and my parents close to $1900.00!!!!

Our Lazyboy sofa and two recliners are uncomfortable. They told us six weeks when we ordered them. It took twelve weeks with no word from them. After we got them, the sofa sinks on one end on the cushions which causes backaches. Very uncomfortable and ready to sell them.

My mother purchased her sofa three years ago. She has been complaining to the store manager for one and half years. The sofa has faded stripes in the cushions; it will not hold its color. She is not pleased with the condition of the sofa. She will never purchase another sofa from La-Z-Boy. She is out several hundred dollars trying to fix the problem. No one wants to help her with her problem, even though it has a five-year warranty.

I purchased a recliner the first week in April, 2013, chose the fabric and bought the special 7-year warranty, $1,800 plus. I received the chair on June 10, but had to pay an additional $26.50 for deliverymen to take away the chair that was being replaced (news to me as the sales person had advised that the old one would be taken away - no charge mentioned) and I had already paid the delivery charges in April. The chair was NOT as comfortable as the floor model in the store and to my dismay, we found the chair had very, very little padding in the lumbar area which was the #1 priority when shopping for the new chair. In fact, the sales lady said they would put in memory foam in the seat and lumbar to ensure the support and comfort I required. After two days, I noticed the fabric was loose on the arms and leg area (you can grab a handful of 3-5") and threads from the fabric were uneven and irregular.

I initially made the decision to purchase a chair from La-Z-Boy because I wanted the best; I wanted the Cadillac of chairs. I finally made my choice and went with the 1.5 recliner. I’m by no means a plus size person, but they advised me that these chairs were designed for that purpose. I just wanted a roomy chair. The chair in the store was black leather and it looked and felt great. We paid a total of $1,367.27. I’ve done my research and I can get a full living room set for the same amount at a different retailer, just thought it pertinent to mention at this point. What I received from La-Z-Boy was not an accurate reflection to the chair I chose in the store.

I helped my 80-year-old mother choose a La-Z-Boy rocker/recliner with $600 gift card my sister gave her for mother's day. The store did not have the chair she wanted in green, so we ordered one in that color. My mother was not aware this made the chair “hers” no matter what from that point on. When her grandsons picked the chair up from the store to avoid an additional $60 delivery charge, they were not aware that by doing so, they were “accepting the chair as is” and the flawed material on the chair. The store owner's employees wrapped the unboxed chair in a fitted plastic cover and secured it with some sort of plastic wrap with a crisscross pattern that is still visible on the headrest of the chair.

I went into the La-Z-Boy location in Portage, MI to browse and look at furniture for my basement entertainment area. A salesperson met me soon after I walked in. We looked around. I got an idea of what I wanted at the time. I did not make a purchase and was just looking for ideas for possible future purchase. I had gone in a few months later to browse and see if they had any new selections. I was getting closer to buying, but wanted to pay cash and was waiting for my tax return so was not ready to purchase. I finally had to delay my purchase, as life got in the way with a needed car purchase for my wife, private college for the daughter, a water well tank and pump issue at the house, etc.

I have since been contacted by their service and it looks like I will be getting parts "no charge" since I will install it myself. These chairs are about 7 years old, so I guess there might have been an issue with the product. It turns out, after closer inspection, all the bearings are shot on both chairs.

After only owning the sofa a few months, the cushions had compressed to half the size of when I bought it. Also, they are falling behind the sofa. They said it was the way we are sitting in the seat compared to the design of the sofa. I said, "The both of us?" They agreed to replace it, but my warranty is over, so if it happens again, I'm SOL!!! I even asked the sales woman about this sofa, and she said no worries!

I'm trying to get service with email supplied, service@lsgvancouver.com. It comes back undeliverable. These people will not answer their phone or reply to messages left. I will have to go to the store in person and force their hand. I will keep trying.

I have previously written a very lengthy detail of my experience. I have been trying to deal with the Cedar Park, Texas store and these people are impossible. Now they want to send the crazy service technician back to my house. I DO NOT FEEL SAFE BEING IN THE HOUSE WITH HIM!!! I explained that to them and was told he was the only technician they had. I live in the greater Austin area, and I find it hard to believe there is only ONE guy to service a 1M plus area. This process just keeps getting WORSE. Whatever you do, stay AWAY from LA-Z-BOY. Don't just depend on my word. Please read the reviews and go to FACEBOOK and read about all the unhappy people.

We are on our 5th replacement part. Each item replaced has taken 2-4 weeks. No refunds permitted, only store credits. They offered a new unit taking another 6-8 weeks. The unit still does not work properly. No changes will be made to the specs. New unit will have the same problem. The memory foam does not have enough clearance and bends the safety and recliner bar. Unless we take them to court, we are stuck! New choice must be ordered in store. Will not accept verbal "We want what we ordered but a working unit and not junk."

I have a sofa/loveseat combo and two chairs from them. The sofa/loveseat I had worked on after about I owned it 7 years. The service was great! Fixed at no cost except labor. Parts were free. We have now moved them all 5 times in the past 8 years due to economy... The chairs have held up. The sofa has too but the movers broke the loveseat when trying to assemble it improperly. We are now giving the sofa to the kids and purchasing a loveseat for our living room. Love La-Z-Boy!

Although we liked our salesperson, all told, this has been a horrible experience. We ordered a $4,000 plus sectional. They held it for a month while we were on vacation. They never inspected it until the day it was scheduled for delivery. They then cancelled the delivery when they found the damage, and we were told it had been damaged during shipment. With attitude, we were informed our only choices were delivery damaged and a promise to fix it in about a month; or wait about a month to be fixed there and then delivered. We were never given the opportunity to get a new sectional as we ordered, just a broken one that either had been fixed or would be fixed.

When we received our two chairs in Feb 2013, we found that the backs were cut when they unbowed the chairs. We called the same day and a service rep came out in two weeks, took pictures and said we would hear from the service center. We did not hear and started to call. Every time, they said the fabric is backordered. After four months, they tell me the same thing. Last time I will buy from them.

In Feb/13, I purchased a La-Z-Boy power chesterfield and chair. In April/13, they arrived both with broken rails. Unusable. The agent ordered parts for both. Parts arrived Jun 13/13 but boxes were incomplete. Furniture was picked up but all parts are not here. Another eight weeks of waiting to be fixed and there is still no guarantee that they will be fixed. Stitching is all coming unraveled so new seat for the chair has to be ordered. Now we are looking at Aug/13 for them to be fixed. That is over six months. I have asked for the store manager to call me as I am going to ask for my money back. How sad is that.

We ordered a leather power recliner on Jan. 3rd, 2013. The chair came in on March 10th - wrong color leather with a very shiny finish. The store manager in Ft. Myers, FL said he reordered the chair on March 18th. Long story short, the 2nd chair arrived on June 7th. And for all the inconvenience, I received $300.00 off this $3,000.00 chair. Also, the newer chair came with this ugly shiny finish. I want to finish by saying during this ordeal, there was no communication at all from the La-Z-Boy Store.

I was offered a leather protection pkg and declined as I have had leather furniture and never had a problem with it... so I thought I had turned down a scam. After a few months, the leather began to fade and continues to do so even after treating it myself. In addition, the reclining mechanism is slipping and popping and needs to be replaced. My papers say "life time" guaranty on that. The rep says that I have to pay $100 for transportation fees or transport myself. After that, the guaranty is good for only a year. The quality of this company has fallen greatly, and now I am loathe to pay them anything for anything. Lesson learned... I will never shop there again.

Purchased this leather recliner two years ago. Started getting itchy skin and bumps on my legs and arms. This has been going on for two years. I guess it must be the chemicals in the leather. I went through a process of elimination for the last two years, NEVER thinking it was the leather in the chair. It had a very strong chemical smell when delivered. I called them today and was told it is too late for them to do anything. Well, in my opinion, it is never too late. I have been through a two-year nightmare and can prove everything I have done in investigating this mystery, including several doctor visits. I understand that importing leather from Asia has caused many allergies with people. It took me two years to find this out.

We reviewed fabrics at the store. We chose a fabric, paid the down payment and waited for the chairs. Two rocker recliners arrived. The fabric pattern does not match. Customer Service manager says the pattern is NOT vertical and it is considered a "random pattern" (See attached pictures). Customer Service Manager also stated that there is no pattern repeat.

I bought two powered recliners in 2007 as retirement gifts for myself and my mother. The local store is about five miles from our home. We got the 10-year warranty and the lifetime warranty. Both are now in need of repair (inoperable). The service center informed me that as of January 2013, they no longer do in-home service, nor do they do pick-up. I can either rent a truck and have the chairs delivered to the nearest repair center (about 80 miles away), or they will recommend an outside service company that will come to my home for pickup and repair. This outside company requires payment - so what good are the warranties I paid for? I will be buying another recliner, but it will not be from LZB. There is no incentive if there is no service.

We bought a leather recliner for $1,000, 3 years ago and purchased a leather warranty at the same time. The recliner has started to fade by the armrest and the leather is looking old and worn out. It gets used by only 1 person, my husband. After contacting the warranty company and La Z Boy, I found out that no one wants to do anything about the fading. We own all leather furniture throughout our home and this is the only leather item that has given us problems. What happened to their 100% warranty and the fact that it's made in America so the leather is the best?

I am so disappointed in my La-Z-Boy furniture. I have owned La-Z-Boy furniture before and loved it. This time, I special ordered a reclining sofa and loveseat - $4,000 worth of furniture. When it came in, I was immediately disappointed. The cushions do not match and the sofa and loveseat are very poorly made. It feels like furniture from Wal-Mart or K-Mart. After having this furniture for 3 months, the cushions are flat and look like they have been sat on for years. I called and had the service guy come look and he told me there was nothing he could do. When I asked him about the overall quality of the furniture, he said that it wasn't as good as it used to be. He said years ago they made the foam and the cushions much better, but because of that, people were losing their jobs. If the stuff doesn't wear out, they won't need service/repairmen. So, in order to save jobs, they reduced the quality. He said they want their service guys to have furniture to work on. CRAZY... I am so upset. This stuff is really crappy. There are not enough words to express how bad this furniture is. DO NOT BUY LA-Z-BOY.

Had my new La-Z-Boy sofa for 1 year after paying $3,000 and my back started to hurt. I can no longer sit in the couch and have no recourse. I called an upholstery company to see if they could fill it more as there is no support, and they stated that La-Z-Boy was bought out over 5 years ago and they use substandard foam. He could not even fix the problem as the cushions were not zippered but pillow top. This country just sells crap, from the food we consume to the goods we buy.

I am extremely disappointed with the purchase of my couch which was purchased on 9/26/12. It was a special order and was delivered the end of October 2012. For two months (Feb and March), it was not used at all. I contacted Art Van Furniture who sent someone out to look at the couch. He removed all of the padding in the backs, pulled it apart then put the same fiber back in. I was informed that I would have to do this for the furniture to keep its shape. I was never informed about this and would never have purchased it if I had known. I feel this is extremely high maintenance.

I purchased an arm chair on 03/05/2013. I was notified yesterday that I could arrange my pick up at the local warehouse location 22 miles from my house. When I showed up, the warehouseman attempted to load an ottoman on my truck. After speaking with the salesperson, it turns out that the wrong item number was applied to my order. The salesperson elevated the issue to the manager (store owner) who provided a small credit and promise of free delivery when the correct item arrives. I was told that the order would take another 6 or more weeks to receive. My money was in your company's accounts for over 8 weeks, and I have no chair and a token credit. In addition, the wait is uncalled for. The factory ought to be able to expedite the replacement order to cut this time short. The store owner may have to wait patiently but, as the customer, my patience is gone.

The leather furniture has been covered with slip covers 90% of the time. Leather is fading; some spots have no color left at all. Reclining handles are between the arm and the cushion. They are handles on thin wires which you pull. They have broken twice due to the fact that the connection is wire; I now have a hole in the leather on one cushion. The furniture looks so bad I cannot uncover it when company comes. They only offer 1 year warranty... because they know the quality of their product. If the handle breaks, you have to replace it yourself. If I hadn't paid $1200 for the set, I could accept this better. Stay away from La-Z-Boy!

We purchased a sectional in February 2013. It had to be custom made and delivery did come within the 6 weeks we were told. When we got it, we found that seams that were on the seats did not line up with each other. The stitching on other areas weren't finished and already coming apart. Threads hanging everywhere. We called and complained over and over. Finally, I had a customer rep come out and take pictures over a month after we got it. Then nothing. I called a couple weeks later and they said they were backlogged on complaints (no, really?), but I would get a phone call the following day by management. Two weeks later, still no phone call.

I purchased a sofa and club chairs on December 31, 2012 from the Burlington, ON location. Most of the pieces were available for immediate delivery and that portion of the transaction occurred without incident. The sales associate, Colleen, required that we make a full payment for the one piece that was on order at the same time as purchasing the other items. She told me that the item would arrive at the end of February 2013. At the beginning of March, I contacted the store in regards to my chair module. It wasn't in stock but she said it would arrive at the end of March and that she'd call to confirm. She never gave me a call back.

I bought a Reclina-Glider about a year ago. During this year, the bolts on the base of the recliner have broken three times. I would never have bought the chair if I knew it was going to have an ongoing problem. Each time, a serviceman has come to replace the bolts (after a 3- to 4-week wait). The last time a bolt broke, I complained to the store consultant from whom I purchased the chair through. After dodging my phone calls for weeks, she finally told me that her service manager said that it was "out of his hands" and she told me to contact the corporate office.

I bought a furniture from La-Z-Boy Furniture. It is nothing but garbage. Sales people will sell you anything and lie about what you will get. To get you in the grind room, they will tell you that you can get any fabric you want by just looking at their showroom selection. Not true. It is going to cost you. You tell them the way you intend to use it. You have the designer come up and tell them how you will use it and show them how furniture is wearing.

I originally ordered a La-Z-Boy recliner, nearly $3k. Well, I was going off of their reputation; when I got home, I started researching and found this site. Glad I did because I started reading, and everyone was saying the same thing. I also found out that 3 people where I work and my in-laws all had La-Z-Boy recliners. All 4 of them said to cancel immediately and that buying La-Z-Boy was the worst couch they had ever purchased. So I went in to the store in Glendale, AZ to cancel. They did cancel without any issues... until that night when the sales guy called and was all pissed off I cancelled the order.

I have a "top-of-the-line" recliner purchased 12 years ago. The chair required a metal bracket be replaced. The part would cost about $1 to manufacture. They charged me $60 for the service call to come to my home plus $65 for labor. This is definitely not a good purchase from the warranty perspective.

We purchased the Annabella recliner, loveseat and chair less than a year ago. The cushions have not held their shape. We are happy with the structure, but the cushions look like they are at least five years old. I bought a La-Z-Boy because of the name, but we are very disappointed. It is under a roof and we also have covers for the whole set. Whenever the company comes over, they say they love the furniture and say, "What's wrong with your cushions?"

We ordered a couch and love seat on Dec. 31, 2012. We were told it's a special order and were given a 6-8 week timeframe. When they delivered, it was two couches. We called the store and spoke to the manager Ryan who ordered a replacement love seat for us. When that was delivered, it was the wrong color! We spoke to Ryan again and he apologized and ordered the loveseat in the correct color. We had purchased the furniture and decided to finance a portion of the price which was $3,131.19. When we got the statement from the finance company, it was for $5,000 and it showed that we had made an additional purchase for that amount. We called the store and were told there is no one managing the store on Tuesdays and Wednesdays! After talking to the billing dept, we were told that someone entered in the information by mistake. We are still waiting to get this crap sorted out. This was the worst furniture buying experience ever! They really live up to the La-Z part of their name.

I purchased a reclining sofa six months ago and it was already falling apart. The entire sofa is failing, but they won't replace it. Instead, they will repair it, piece by piece as each section fails. Now I am left with a new sofa that has been pieced back together because of faulty workmanship. La-Z-Boy is not what it used to be and I would never buy anything La-Z-Boy again.

On 9/28/12, I purchased a sofa from La-Z-Boy in Spanish Fort, AL. Because the sofa I selected was a floor model, the salesperson said I could get another one in whatever color sample I wanted. I picked a color and asked how long before delivery. The salesperson responded about 3 weeks. I thought the sofa would be coming from a warehouse or another store. I found out later it had to be manufactured. After 5 weeks, I inquired and was given the runaround. After 7 weeks, I was told delivery would not be until Dec. I told the manager to cancel the order and was told no cancellation and no refund for special order. He told me to read the contract, which I didn't know was a contract, and sure enough my husband had signed their contract taking away all our rights and La-Z-Boy taking no responsibility at all.

I bought a La-Z-Boy recliner last July. Within six months, the material was breaking down. You could see the backing behind it and also the footrest padding breaking down. It looked like it was six years old instead of six months! I called the store I bought it from and they said I could bring it back. They would sell it for me of course for a loss and then I could purchase another chair. I could not believe that as who would want to buy a chair and still have the same problem. I then called La-Z-Boy headquarters in Michigan. Four months later, they called and asked if I was still having problems. I said yes and then they said it would cost to have someone to come out and look at the chair. As of this date, I have the same chair, same problems and no solution. I will never buy another La-Z-Boy.

After four weeks of delivery, my sofa is falling apart. The cushions are sagging and bunching, leaving large gaps between the cushions. The fabric is also bunching and pulling away. I am being told by the dealership where I purchased my sofa that is not a factory defect. I was told I am not eligible for a refund because I did not call within 3 days. It wasn't until we started sitting on the couch that it started to fall apart. I am requesting a full refund plus the purchase cost of the fabric protection. I do not want the same style sofa because it is a poor design and I am sure the same thing will happen. I expect a couch to hold up longer than 4 weeks and you cannot tell me this is not defective. Lazy Boy will not refund me but will send out a repairman.

I purchased my recliner In December, and I was immediately dissatisfied with it. There is an odor that resembles body odor which led me to get the impression that it was used. The seat was stuffed lopsided (or unevenly). I can feel the frame when I sit and it feels like I'm sitting in a hole. I began to consider how to get rid of the smell and what to do about the seat being so uncomfortable. Then I told myself, "No, I just purchased it, and I should demand a new chair or my money back ($1,000)."

Successfully resolved to my satisfaction on 3/4/2013

After my wife and I were reluctantly persuaded into accepting a leather color that was not even our fourth choice, we were told the order would need to be placed if we were to take delivery within our 4-week timeframe. After putting the order on my American Express, the store manager (Dean of Wellington Florida) asked us to come back in a week to firm up a delivery date. We did so and then were told that the order would not be delivered until weeks out of our required timeframe, so I asked him to cancel the order. He said he could cancel, but there was to be a 30% restocking fee for a product that was not even built yet, because we signed a contract that only gave us three days to cancel. I am certain that the manager's "Come back in a week" request was a tactic to achieve that exact result. The company customer service gave no satisfaction. La-Z-Boy has no interest in having happy customers.

I bought a La-Z-Boy recliner in July of 2012. When I bought this recliner, we opted to buy a 5-year fabric protection plan for the total of $79.99. This February, my wife knocked the head off a cigarette and burnt a hole in the armrest. We called La-Z-Boy and were told to contact Guardsman who takes care of the repairs. We called Guardsman and was told that a form would be mailed to us and to fill it out and return it. We filled out the form and returned it and got a reply a week or so later telling us that the request for the repair was denied because "the required reporting time frame for the damage has not been met." What the hell does that mean? I called Guardsman and was connected to a specialist named Angie who told me there would be no refund or repair and not to call again because they would deny the claim. I called the La-Z-Boy store where we bought it and talked with the manager with no results. I've complained to anyone who would listen and still there are no results. I don't know where to go from here but never again La-Z-Boy.

The Rockville La-Z-Boy was one of worst shopping experiences I've ever had. Put it this way, I've never in my life wrote a review for a store ever. I'm so upset about my experience with them though, I had to vent my frustrations. First of all, the total price for a couch and recliner came out to $3,500 and that was a sale! Then to top things off, they said it would take 6-8 weeks for delivery. No problem, it's a special order so we waited. After 8 weeks, I called to check the status and they said it would be an additional 2 months before it was ready! I said I no longer wanted the furniture. Then they said I would have to talk to someone else about that and that he would call me tomorrow. Two days go by and he never called.

We purchased a Gibson loveseat a little over a year ago. It's used mostly on weekends. A couple of months ago, we noticed that the left seat was beginning to incline backwards even in a non-recline position. We went to the store and were advised to adjust the butterfly screws. When we came back home and were about to adjust it, we noticed a slight bulge in the center board. There were some wood shavings below as well. We immediately called for service. We stopped using the loveseat and a few weeks later, the technician dismantled the board to inspect. To our horror, the board was previously broken and had a piece of wood stapled to keep it intact (see picture).

I purchased 2 recliners, $1000 each, and after just a couple of months, the recliner part stopped working on one recliner and the buttons popped out of the back of same recliner's upholstery. La-Z-Boy wanted to charge me for labor. I refused to pay for a service call so after arguing with customer service, they sent me a part to replace with no instructions and said if I did replace it myself, warranty would be void. Who wants to pay $2000 for recliners and pay for service to repair after a couple of months, and while under warranty? My recliners were purchased to go in my bedroom and were not used very much. I can't imagine what would happen if they were used in the living room. I wish I had read these complaints before I paid this much for recliners. I had paid $200 each for my previous recliners and had them for 10 years and my son is still using them. I would never buy La-Z-Boy products again. They are not worth a fraction of what they charge and warranty and customer service is no good.

My daughter and her husband bought Ron (Father) a La-Z-Boy leather recliner. I noticed the left arm stitching coming apart and tried to use rubber cement to stop the seam from progressing apart. Then I tried leather glue, but it has now pulled all the way. It is not very old. What kind of cement can I use? I can’t get a needle to go through the holes where the cord thread was. What can I do?

I went to buy a La-Z-Boy recliner and loveseat after sitting in a very comfortable couch that my friend had just bought. You actually would sink into it and felt as if you were in heaven. Well from what I remember of La-Z-Boy, they were the most comfortable couch and chair you could buy. I went to a showroom and tried all the recliners. I skipped the couches. Wrong move. I purchased a Lancer recliner and matching loveseat. The minute I sat in it, I knew I was in trouble. These couches are as hard as a rock. There is absolutely no give in the cushions. I feel as though I am sitting on a hard chair. Tried pulling out the recliner and it was no better. My head juts forward because the pillows are so overstuffed behind your head that you get put into an unnatural position that is a c-curve. Very bad for the neck.

I bought an $800 chair 4 years. ago. After 1 week, the chair needed repair. Now, after only 4 years, metal pieces are falling out from the bottom of the chair and I mean big pieces and the springs are destroying the foam padding from the bottom. They want to charge me $99 for an initial visit and they said they won't cover the padding. What a piece of trash. I have always bought La-Z-Boy chairs but will never do business with them again and will talk others out of doing so. I will go on all their social networking sites and warn consumers not to purchase any of their products.

We've been very happy with the La-Z-Boy recliners we had, so we purchased a La-Z-Boy reclining sofa and loveseat (model 440-340). The workmanship is so poor the two pieces look like totally different models from each other and the samples we saw in a showroom. The tufting or bunching of the material is different on every footrest and cushion. The corners of the backs have bulges. The armrests and cushions all have a different amount of stuffing. The cushions we sit on are starting to sag after three months. The material has runs in it on cushions we never use. The sales rep told the store we purchased from that all of these issues are within La-Z-Boy's tolerances. We'll never buy La-Z-Boy products again.

The Calvin recliner I purchased in January showed signs of being defective shortly after delivery. You could feel the metal supports through the seat cushion due to minimal or cheap cushioning material. It caused extreme discomfort. I also was told at purchase that it was recycled leather, which proved to be 44% true. I also was told it was made in America but discovered it was made of cheap foreign materials. La-Z-Boy quickly runs away from any responsibility from their product. They actually tried to shift the blame to me. Had I bought a more expensive chair, it would have been fine.

I have been thrilled with my La-Z-Boy couch, chair and ottoman for years. Recently, I called and requested a replacement foam cushion for the chair because although the springs and fabric held up very well, the foam seat cushion was beginning to break down. I was charged $80 for the replacement foam, and although I had to wrestle it into the zippered cover, it worked. Now after just three months of use, that foam cushion is more broken down than the one I sat on for years. My biggest complaint is that when I called to report this, they said there are no refunds. They offered to send me another foam cushion, but the lady on the phone said it would be "the same" as the one they'd already recently sent. She said if I wasn't happy with their offer, I could take the chair seat cushion to an upholstery store!

I'm disappointed in the La-Z-Boy couch I purchased. The warranty really does not cover anything as if you read the fine print, you have to pay for labor on almost everything. The cushions have not held up and the fabric is not of the quality of the older La-Z-Boys. I would not recommend them as a brand to anyone nor would I purchase from them again. What a real disappointment after the good quality recliners that my parents had.

We purchased two lazyboy recliners and picked out our colors. One was almond and one was burgundy. They were both in stock. We paid in full for the chairs plus $99.00 delivery fee. The chairs were to be delivered the next week. When they came, the almond was there, but the burgundy was now driftwood! The deliveryman called the store and I talked to our saleswomen who proceeded to argue with me that I ordered the driftwood! I said that no, I did not and that I was sending the driftwood back on the truck and was the burgundy still in stock? She checked and said yes, that it would be delivered in six days. Fine.

My couch was broken from day one. They replaced the mechanism and it still was broken. They ordered a new mechanism and a bottom cushion came to my house and was installed. All is well. I'm still concerned that after the one year warranty is up, I'm screwed as far as fixing it again. But for now, it works fine.

My parents bought two big man recliners back in the early 80's; both are still solid as a rock and although the fabric is worn, they are still comfy, worked fine, etc. So I decided I will buy myself a La-Z-Boy big man recliner for myself. When I sat on this chair, it went so far back I almost tip over. Just sitting with normal legs down and arms on armrests, I feel as though I am on a dentist chair or an astronaut looking upwards at the ceiling. When I sat on my parents' chairs, it's not like this at all. If I raise my arm up to my head, I literally tip backwards and have to lean forward to not fully tip and fall back! When I visited my mom recently, I again sat on their chairs. I had zero issues and even when I leaned back with both arms behind my head, I don't get the slightest feeling of tipping. I wrote to them about this but received no replies. The store I bought it from says to contact La-Z-Boy, so I guess I need to call them and see what suggestions they have for my chair or how to fix it.

When the sofa was delivered, there was a very strong chemical odor. We took all the cushions out on the lanai and left them there for three weeks. When the door was closed to that room, I could not enter the room because I could not breathe. We left the slider open every day to air it out. It is now over a year and I still have a problem sitting in that room. I feel like I have swollen glands and my ears ache. I leave the room and it goes away. I feel there is a gas emitting from the pillows.

Beware of built-in obsolescence. The hand controller, heat, and vibrator has a 36-month warranty. However, if it goes out in 42 months (6 months more), it's not their fault. I believe that's what they call built-in obsolescence. If they give you a supervisor with the name of Bob and he calls you, forget it. If you’re a senior and you spend top dollar for the top of the line because of back surgery, don't count on La-Z-boy. All I got was, “I’m sorry, but for $350, we'll fix it.”

them. I replaced a recliner last year and the new chair is nowhere near the quality of the older chairs. This chair is so uncomfortable it's killing me! The back has been replaced 2x; the seat has broken down and the arm rest has broken down. I spent over $1300 and have junk. A repair tech told me the chair back is stuffed now instead of foam, and the foam they do use is much lower quality than the original foam La-Z-Boy used.

We recently purchased a love seat from the Bel Air, Maryland La-Z-Boy store. We are very unhappy with the product. It offers no support for your head since the back is short, and if you slide down to accommodate your head, your back goes without support. You cannot recline without lying down, so you cannot recline and watch television. Very uncomfortable. We went through all the hoops; we had the customer care center come and look at it, costing my husband and I both a day of work since we were told the chair could possibly be adjusted to our liking. All this failed. I called the store several times and finally got through to the manager today. His suggestions were for me to come in and purchase a new loveseat since they were having a Presidents Sale. Are you kidding me? I can't even sit in this piece of crap that I paid $1,400 for. I would never purchase another La-Z-Boy product!

We purchased two sofa from La-Z-Boy in Santa Rosa. After a month or so, we noticed the front of the cushions would fall into the couch. We called for repair and to fix the arm cushion where a string was hanging out of the material when we picked up the sofas. When the sofa was returned, when you sat on it, this time you would fall back as if you were sitting on a recliner. We called again for repair. La-Z-Boy picked up and returned with new arm material and said they fixed the cushions. The arm material was loose, and the cushions still fall into the front of the couch. We sent a letter to the corporate office who said they could not do anything because the Santa Rosa store was independently owned.

I bought a 4-piece sectional and from day one, I wasn't really thrilled with it. I gave it a week, waited for the 4th piece to be delivered and yep, still didn't like it. Quality of the craftsmanship is creaky when you sit on it. The back cushions will rip in just months, I'm sure. If I drop my remote beside me, it slips through the armrest and the seat cushion. I can feel the 1x1 wood when I reach down for the remote. Shameful craftsmanship and business practices. Overall, I just am not happy with my decision to have purchased this piece in the first place. I wanted better quality.

I have never been so upset with a company in my life! This is my first review I've ever written. I felt like I had to being that there is no customer service for a bunch of garbage furniture! Do not buy a La-Z Boy! If it has moving parts, it’s broken or will be in a week. I went through 3 recliner couches and 2 rocker recliners (brand new!) and ended up bringing my old furniture back in. I remember when I was young; it was top of the line. Now, it’s the most frustration you could ever bring in yourself by buying this. Thank God Homemakers’ return policy saved me some gray hairs. Never again La-Z Boy!

We purchased a Gibson (the model) recliner sofa 23 months ago for $2,000. It is leather with vinyl sides. The vinyl is splitting and tearing where nobody touches it or it gets any wear. Well, after contacting La-Z-Boy regional manager (Carey **), he said they would check with the vinyl manufacturer. The regional manager was such a chicken that he had someone in the warehouse call us back a week later. They said we would get no consideration or repair and that it was all on us. I thought La-Z-Boy made quality products, obviously not. I also thought that management was in place to handle the exceptions and deal with customer issues, not forcing warehouse staff to make the tough calls. Amazing negative experience all around. Next stop is BBB and then the State of Ohio Attorney General's office to file a consumer complaint.

I bought two new recliners to replace two La-Z-Boys that were 8 years old. I couldn't even take delivery at first because they were so crooked. Once they came, the upholstery sagged, one foot rest was broken, the seat cushions were too small and slide under the back. Repairman came out and ordered new cushions and foot rest. I have been waiting three weeks. Cushions came and I was told today it will be three more weeks before they ship the foot rest and the repairman can't come until all parts are there. It has been 2 and a half months since I got them and they are still not repaired. The ones I put on the curb for trash day looked better than the new ones!

I contacted Siloam Springs La-Z-Boy Gallery on or about 1/12/201 regarding the leather chair I purchased in October for $1,465. Representative came to my home and noted several deficiencies of the right armrest, wood/steel frame not properly stabilized, lack of necessary lubricant around bolts, back panel needs something, and the upholstery on the left side of chair is very loose. All of these factors resulted in very loud creaking noise. Company advised they will not replace this chair as the model is discontinued. Their remedy is to repair which is unsatisfactory to me. I've tried repeatedly to contact the representative Lindsey to make arrangements for repair, but she will not return my telephone calls.

My beautiful love seat and sofa were delivered at 8:30am on 1/25/13. They didn't have my furniture in the store so my first tryout was after the delivery men departed. Oh no, my remote controlled loveseat is too narrow when reclined. My arm and elbow cramped by the consoles’ stationary back! The comfort level on a scale of 1 to 10 is at best a 3 (FYI, I am a disabled Vietnam veteran) on to the reclining sofa.

This is my first time buying the "La-Z-Boy" brand. Very dissatisfied. The leather looks cheap, the set is not sturdy, the recliners move when you sit on them and it makes a lot of noise when you open and close the recliners, especially the rocking chair. I would not recommend the rocking chair for older people or smaller kids. It is very dangerous when closing as the mechanism locks in place and it tips forward very quickly. The next day, I called the store as I thought there was something wrong with the chair and they told me that the noise and the way that the mechanism works is normal. They also told me that La-Z-Boy does not work the same way as the other brand and I had to learn how to use it properly. I had another set of couches before which reclined and I never needed any special instructions on how to open or close a chair. It is very annoying and embarrassing when someone comes over and I have to give them instructions before they sit down.

We had purchased two La-Z-Boy swivel rockers 20 years ago. They have been great. So when we needed two sofas, we went and purchased them at La-Z-Boy. Within 4 weeks, we noticed the fabric stretching out, the cushions compressing and just plain looking tired. The 20-year-old chairs looked better than the 1-month-old sofas. We called to get a replacement of another style or type that would be better quality and they put us off for a month to have someone come out for 5 minutes to take pictures. They have avoided calls, did not return calls, the big stall in every way.

I purchased a rocker recliner and was assured it would be delivered and paid the extra fee. I then received a call saying that when it came out of the box, the frame was broken and that I needed to contact the store manager to see about another. When I did, he (Don) said he had nothing available for another 10 days. I told him I wanted my money back so I could buy another chair and Don said to hang on, let him look around and see if he could find another and he would call me back. He never called me back. When I called him back, 2 chairs had magically appeared and one could be delivered. I wanted to come in and examine the one earmarked for me and he became irritated but said yes. That was my first red flag. I stopped in and he was off. Nobody could find the chair. They even called him.

Junk bought at Mentor, Ohio La -Z- Boy store - Our experience is unfortunately like many others. We bought a fairly expensive couch and loveseat about 18 months ago. The couch started falling apart within 6 months. The cushion is mostly flattened and the cheap stuffing is coming out from underneath. And my wife and I are both on the light weight side, no kids at home or pets. The quality is pitiful. Finally, I reached the store manager after repeated tries. He's worthless and nothing but a bag of puke.

In July 2011, I purchased a La-Z-Boy sofa recliner. After I purchased it, I noticed that the fabric was coming apart on one of my foot rests. They came and repaired it. Now, I am noticing that the back portion on the other side does not recline all the way up and the chair itself is tilting and sinking! This sofa is only a year and a half old and it's already starting to come apart. Service informed me that I would have to pay $100 for them to repair it. This is so unacceptable considering that I paid a fortune for both the sofa and rocker recliner. Personally, I think they should take it back. A lemon! I complained to the store and hopefully they will resolve this or I will go to the Better Business Bureau! Not happy!

Warning to anyone looking at La-Z-Boy Sectionals: In July of 2011, we bought a very, very expensive sectional couch from La-Z-Boy Furniture Gallery, 12189 Montgomery Road, Loveland, OH 45140. We had many less expensive options, but we wanted to "go with the best." When it was finally delivered in late August, the couch was the material of the accent pillows and the pillows the material of the couch. The sectional was returned and we waited another 8 weeks. Finally, in October of 2011, we took delivery (all correct materials this time) and the sectional was assembled by the delivery guys.

10 years ago, I bought a reclining chair (top of the line, over $1,000). In a couple of years, the sides on the backrest started to separate. Looking at the wood that separated, I discovered that they used staples to hold the wood together (lousy craftsmanship). My grandfather had a La-Z-Boy like mine, but his held up over 20 years of constant use. Mine, I barely used, and this happened. 2 years ago, the other side of the backrest also came apart. I had to use screws to reattach the sides. It looks lousy, but at least, it isn’t flopping around. Lousy craftsmanship, which they charged premium price for. I will never buy from them again.

My first La-Z-Boy was bought back in 1970. It lasted many years with no problems. We have gone through many other furniture makers since then. We decided to go back to La-Z-Boy since we had a great experience in the past. We are very sorry with our decision. We bought a top-of-the-line recliner and sofa. The problems began the first day we received the furniture. The sofa cushions did not match the one in the showroom. The manager wanted us to buy what we should have received with the sofa. After calling the main office, he finally made them available to us.

On 9/28/2012, I went into La-Z-Boy furniture store in Spanish Fort, AL. I found a sofa I liked and inquired about it. The salesperson encouraged me to pick a color preference from samples. I picked a color and asked how long before delivery. She stated, "About 3 weeks". I paid in full with my debit card (mistake). At 5 weeks, I started to inquire about delivery. I was given the runaround, something about the leather. At 7 weeks, the salesperson finally told me it would be delivered sometime in Dec. I said that this was unacceptable and to cancel the order and refund my money. The salesperson and manager refused to cancel the order and refused to refund my money. I told them I would refuse delivery when or if it was ever delivered and I would get my bank to reverse the charge.

I purchased a very nice leather couch and a matching recliner for our front room, with an additional Carlyle High Leg Reclining chair for our office. This purchase was at the Oxnard, CA store. This chair was $1,317.49, plus a delivery charge of $159.99 for the three pieces (they don't tell you about that). The additional reclining chair is the problem. I picked out the material at the store and waited longer for this chair to arrive. That was fine. The leather couch and matching recliner was delivered fine and on time. I waited longer for the chair, but that was fine. The first delivery, I saw that the material was not right and the back of the chair was not upholstered properly. So I said no, I cannot accept this. OK. They sent it back to be repaired.

My mother had a broken spring on her La-Z-Boy recliner, so I called the store where we purchased it from. They gave me another number to call, which was a recording. They called back 4 days later and told me that I could bring the chair to the Peoria store and that we would have to pay $75 to $100 for labor. This seems expensive to replace one broken spring. I asked if they could just mail the part and I would try to fix it myself. She said they could do this, but the part would not be sent for at least a month. It seems like their fancy guarantee doesn't mean anything as they can't fix it in a prompt fashion. We will see if we get the part sometime. The lesson is, don't buy a La-Z-Boy because of the guarantee.

Springs on my La-Z-Boy sofa have come apart and poked through the fabric and cut my hand when I reached behind the cushion. The cushions collapsed within a year. Sofa has custom fabric and was expensive. Store manager in Sarasota, FL was rude when I complained. Don't buy a La-Z-Boy anything! We still have a 27-year-old recliner, but they don't make them like that anymore. We are a retired couple and have no kids jumping on it anymore. We're very disappointed, and now, we already have to buy another sofa for our own safety.

My La-Z-Boy new twin recliner couch, 9 months old, had the mechanism replaced but couch still broke. No call back from La-Z-Boy.

I purchased a La-Z-Boy recliner power with remote, picked it up at the store on Friday, Dec. 8, 2012. The unit did not work from the time I plugged it in. There was a green light on the transformer but the remote did not function. Now the fun began. I called the store to return the unit for an exchange and was told, "No, you cannot do that." I called the service center. When I asked, the unit was new, not even used. I was promptly told that all units were inspected at the warehouse and the problem has to go through the warranty process. I called the service center and they said the store should be able to take the unit back and exchange it out.

The recliner I received sits nothing like the one in the store. When I lean back, it jets out, and I am left in an awkward position. It hurts my back, and I am always uncomfortable. When I complained to the manager, he said I could return it for the floor sample that was comfortable. Of course, it would cost $89.00 to pick it up and another $89.00 to deliver the other recliner, which of course was used. I will never buy another piece of furniture from La-Z-Boy. I must also say the delivery people were most rude, would not speak, seemed to be in argument amongst themselves, and would not take the old recliner to street like the manager said they would. Now, I am glad they didn't, as I use that old Lane recliner and am happy I still have it.

La-Z-Boy uses cheap material in the construction of their furniture. I am posting this complaint to warn people considering purchasing La-Z-Boy furniture that it probably will not last much over a year. I purchased a La-Z-Boy reclining couch and chair in January 2012. I expected this couch and chair to be made of the same quality materials as the La-Z-Boy couch and chair that I purchased in 1999. The 1999 couch and chair were made out of wood, good grade foam and steel. The couch construction was still sound after 13 years. The 1999 couch was extremely heavy since it had a steel frame and wooden construction. My husband and I could not lift or move it.

It has been over two months now that we are asking you to take your product back with real reasons. It arrived damaged and fell apart in our living room. So far, there's no answer but a lot of runaround such as, "we have to wait until the store manager, etc., gets back." We are sick and tired! The thread on one of the leather seats has already unraveled after just one month. My kids already stepped on staples that fell out and I am not waiting until my almost two-year-old girl swallows one! Pick your sofa up and refund us immediately. This sofa assembly is a failure/lemon and by far not what your sales manager at La-Z-Boy, Philips Hwy., Jacksonville, Florida sold us as "a top quality product." No, we don't want another service tech to come and fix it in our living room floor. Your team came and could not fix it on the spot. That is not what we paid for! We are not your repair shop. What we need is a pick up date and that really should not take that long, really! Don't you agree?

I bought a new recliner from La-Z-Boy and was told it was being shipped in from their Chicago warehouse (to Michigan). I loaded it up in my car, got it home and put it together. Within a few hours, I noticed a nasty smell coming from it. Each day it has gotten stronger and much worse. It smells like cat pee. Now I do have a cat, but she doesn't get on the chair nor does she pee outside her litter box. But just to be sure, I smelled every area of the chair - down to the legs and back. The entire chair smells like cat pee, not just one area. I think it has to do with the stain repellent I paid extra for, but I'm not sure. I figured after a few days, the smell would eventually go away and not get stronger. I am afraid it's toxic and it's making me nauseous. I will be calling the store where I bought the chair to see what kind of answers I'll get from them.

I ordered my Joshua Reclining Sofa in Sept., and it was delivered 5 weeks later. The right-side handle was cracked, so a new one was ordered. They returned 2 weeks later to replace the handle. I was disappointed at the quality of the material, as I had made my decision based on a Swatch at the La-Z-Boy store. But I made the decision, so I live with it. However, on the sofa, the rear skirt rides up the rail, as it should when reclining. But it does not retract and gets caught in the reclining mechanism. I took pictures and went back to the store. I was told they would have a "technician" come in 10 days to check it. What is there to check? It is not made properly. Then, I was told that they would have to return the sofa to the factory and give me a "loaner". Is there no inspection done at the factory before shipment? I guess not. Oh, BTW, each time they come to the house, I have to wait as they come "between 9:00 and 1:00". Totally dissatisfied. Big mistake. I will never buy another LZB product again. They should be ashamed for boasting "Made in America" when they produce such a hunk of junk.

I purchased a recliner a few months back from the Coquitlam, B.C. Canada store. It squeaks terribly. I have called and emailed the store several times in the past week, and no response. When you spend $1,400 on a recliner, you would expect better service and quality. This will be my first and last Lazy boy furniture purchase.

Do not buy any La-Z-Boy furniture because if it is defective. Their customer service at 1-866-424-4886 will take months to give the okay to have the piece replaced. This is the issue I am having. It took three weeks for me to get the tech. I am in Apollo, PA. I purchased the furniture at the Monroeville store. Sam is the manager and not helpful and puts the issue off to Carly or Antwon in sales who in turn said, “It is customer service, not us.” So now, I am getting another service tech coming out to repair a defective chair and Jill at customer service said, “If that does not work, we may or may not replace it.” They ordered two-bottom arm poly and two upper arm poly's and a universal seat poly. Now the tech who came out two weeks ago told me that the right arm could not be repaired and that it looked like when they stacked the chairs the damage happened and he took pictures.

Friends, I'm a tad neurotic. By that, I mean that every Sunday I vacuum and rotate all my couch cushions so they don't wear unevenly. Prior to purchasing my two La-Z-Boy couches, I owned a couch I purchased from JCPenney for 20 years. Might I just say that these two couches have been a massive disappointment? The cushions have pretty much collapsed (and we are not obese), the fabric is worn, and they have started to squeak a mere 4 years after purchase. Can I ask what they would have looked like if I hadn't have been so fastidious on Sundays? I understand the goal of La-Z-Boy is to get you to buy, buy, and buy! Guess what? Bye, bye, bye. I wouldn't do it again. Complete junk.

You buy La-Z-Boy so you feel you are buying good quality furniture. Well, let me tell you about my experience with La-Z-Boy. I first want to mention that there are no children in our home and we are normal weight people. That being said, we purchased a living room suit in October 2010 for our family room. The sofa sat mostly unused as my husband and I each had purchased chairs for ourselves. A little over a year passed, and one evening, my husband and I sat down normally on the sofa and heard a pop as if something had broken. We contacted the La-Z-Boy store where we had purchased the sofa, believing that it was most likely still under warranty and that repairs most likely would be required. We discovered that we could, a) deliver the sofa back to the store for no charge (45 minutes away from our home) or; b) have it picked up for a $109 fee. Furthermore, we discovered that labor would not be included in the repair charges and that would be an additional cost and a minimum charge, whether or not damage was discovered.

We just visited a La-Z-Boy Furniture Gallery with the intent of purchasing a loveseat sleeper for an apartment. It was one of the worst customer experiences of our lives. When sitting on one of the display couches deciding whether to purchase it, a salesperson with two customers came over and yelled at me to get up and move, so she could better show the couch to some other customers. I had not been on the seat for more than 30 seconds. As I got up, the conversation continued with more heckling. We left and will not return or buy from La-Z-Boy.

I have recently had a problem with one of my La-Z-Boy chairs. I needed to replace the seat springs in it. I called the local La-Z-Boy repair shop, told them I needed a seat spring kit and was told, "No problem. We have those in stock. I'll get it right out for you." Nine days later, I received a box containing five seat springs, no cross brace wires or Hartco clips were included. I called the repair shop and was told that I could thread the new springs through the existing clips. Those clips are 7/8" long, making it physically impossible to thread the new springs through them. I called and left a message for the franchise owner, Ed Breunig. He returned my call immediately but stated that the springs could be threaded through the existing clips. I offered to bet him $1,000 that they could not. He refused to take that bet. He was extremely rude and said he remembered me from 5 years ago and that, "You just want to make a big stink about this and get the repair for free. That isn't going to happen."

Couch, coffee table, throw pillows and chair - All of the above items are less than a year old. The fabric on the couch is already showing lots of signs of wear. The stuffing in the couch, chair and pillows is very low quality. The chair is not easy to recline. The coffee table has some chips at the base. We are very unhappy and very disappointed.

We ordered this recliner as an accent for our Family room. Four months into owning it, my Mom, who is the only one who uses it when she is visiting us, noticed a rip in the corner of the cushion. I called the La-Z-Boy store and they referred me to the Montage Furniture Insurance I bought. For 7 years. I have been hounding Montage (the insurance they sell at the store). They finally told me it was not covered by the insurance. So it is within 1 year, La-Z-Boy should be covering it not Montage. La-Z-Boy only pays attention to you when you are buying. I bought thousands of dollars worth of furniture from these scammers. I don't understand why this company is still in business? They ripped off a lot of people.

We purchased 2 chairs and a sofa at La-Z-Boy Gallery in Greenville, SC in February 2012. We finally had all 3 pieces the end of May. Had to replace 1 chair immediately because of exposed wood. The sofa and chair were supposed to be the same pattern/design, and they are not. La-Z-Boy would do nothing. I sent someone out to add padding to one chair and sofa. The sofa's already sagging in the end that is used most. One chair pops like a gun when the foot rest is released. We're expecting it to break anytime. We paid $3200, and that was sale price. Big price, cheap furniture. We have used La-Z-Boy for years, but we will never buy it again. Our purchase prior to this was 13 years ago. Something certainly has changed.

We bought this chair last November after looking quite a while for something sturdy. My husband is a rocker and gently rocks constantly; not fast, not energetically, just slow, gentle rocking. We explained to the La-Z-Boy person that this was a problem and that springs broke frequently on some chairs we've had within 6 months. Even though all had lifetime warranties, it gets tiring to have to replace springs or bases every 3-6 months. She assured me that the reason we were having problems with other chairs was that they were not La-Z-Boy, and that their product was superior and would stand up to his rocking.

La-Z-Boy Lift Chair Problems and Poor Customer Service: I purchased a La-Z-Boy Lift Chair on 9/5/08 from your store on Sheridan Drive in Amherst, NY. The total cost of the chair was $1,268.88 even though I later realized on the receipt that they sold me the floor model for full retail. This continues to irritate me although the store is not inclined to address this issue. In any event, I have had many problems with this chair since I have owned it, culminating in the most recent problem first noticed on 9/7/12. Currently, the chair bracket on the left side has separated from its correct position causing the chair to lean to the left and potentially create further damage.

On July 4, we bought a recliner, sofa and loveseat - all power recliners. After about a month, the cushions on the loveseat and sofa felt like they collapsed. I called service and they sent a repairman out - the worst person ever. He was rude, disrespectful and treated my wife in a condescending manner. He even accused her of lying about the problems. He treated her like she was some dummy. He said it was his right to just take pictures, saying the furniture was in spec and we didn't know how the furniture is supposed to feel. But he would go the extra mile and added cushioning - feels right now. I called customer service about this idiot and he should be fired for the way he treated my wife. They basically blew me off.

I purchased a $5,000 custom sectional from La-Z-Boy about 4 years ago. I started noticing rips in the side of each cushion. I called La-Z-Boy and explained the issue. The rips are in the same spot on each cushion, so obviously it is an issue with the fabric or the way it was sewn together. They had a warranty guy come check out the cushion to make sure it wasn’t something that we did. The warranty guy that came out said they have been having issues with this fabric and that he just came from a house that day with the same fabric. I’m like, “Okay, well, maybe they will replace the fabric and do something differently.” Well, I received a call from La-Z-Boy a week later and the fabric was no longer available. My husband talked with the manager about our concerns because the rips are starting on other cushions and we are just going to have to keep calling them and having them sewn back up. They took the cushions that were already ripped and returned them in about a week. It looked horrible where they fixed the seams.

This Spring 2012, I purchased two swivel rocker recliners. Upon delivery, the men told me that one base was damaged and they would repair it, after I called and registered a complaint. In addition to the busted base, that chair did not swivel. The other chair made a loud noise when I rocked in it. When I used the footrest upon reclining, it moved back and forth. It was only then that I checked out La-Z-Boy for customer complaints. After reading several hundred complaints, I did not want their product. Also, I didn't know their chairs were made of particle board and not solid hardwood. The customer service department and manager were most unkind. The only way they would take the chairs back was if I lost over $500.00 in the transaction.

Poor customer service. I purchased a $1,454.68 chair that broke in the first 30 days. The owner, Mike Kaplan, refused to refund my money or give me a new chair. He said he did not deal in used furniture so no return would be available. I questioned the policy with respect and did not shout or get verbally abusive but he would not accept any rebuttal and said he was finished with me and to get out of the store. Poor customer service. I do not recommend dealing with this store.

I am so angry about the La-Z-Boy sofa I purchased less than two years ago. It is a total piece of junk! The Pierce reclining sofa that cost me more than $1,000 is used for not more than two hours a day by one person in my household. Despite this slight amount of use, the fabric has snags, the nap is compressed and the back cushions are sagging! Of course, the fabric is discontinued, the warranty is only good for one year and it would cost me several hundred dollars to repair/replace the cushions. I don't think so!

I purchased a sofa with upgraded cushions about 2 years ago. The reason I bought it was because it had very firm seat and back cushions. But in less than a year, I had to replace the seat cushions! Now, the back cushions are practically flat, so I called the warranty department, only to be told that the backing is like "stuffed animal" filling and I can try to fluff them (which I do all the time, but it doesn't last more than a few hours) or I can pay for new ones. The extended cushion warranty only covers the seat cushions, not the back cushions! I live alone and am at work all day. This sofa should not have fallen apart so quickly! I paid over $1,000 for it and will never buy from La-Z-Boy again.

On 9/30/11, my wife and I selected 2 recliners and a sofa; the total was $3600.01. We gave the manager Ezmeralda our check for 50% down ($1800.01). About a month later, the Ezmeralda at the Oxnard, CA store called and said the furniture would be ready in two weeks, so she would need the balance owed. I went that day and paid with a credit card. Two weeks later, the furniture was delivered. Everything was OK. About two months later (Dec. 5, 2011), we got a letter from a collection company saying that our check for $1800.01 dated 8/30/11 was no good and they may report us to the credit rating companies. We sent a check overnight and paid them. We never heard anymore. We complained about how they handled this. It was all their fault. No apology was received. Never a single call from their company.

We bought this $1,500 leather recliner 6 years ago and within 6 months, had to have the mechanism repaired. Within 3 years, the leather was completely worn off of the foot riser and we were told that it is not a warranty issue. The back keeps coming out of the base and the leather has gotten so bad that now, it is getting holes in the head rest area. We have no children and are an older couple who take care of our furniture. It has been cleaned according to the instructions. We have held on to it for the last 3 years because we cannot afford to buy another piece of furniture to replace it. But now it is so badly worn and falling apart, we will have to junk it.

I purchased a La-Z-Boy clothe rocker/recliner in 2010 and in about 6 months, noticed black metal shavings on the wooden base. Then a short time after when rocking, a clicking noise started. Service came out and turned the recliner over, dumping all the black metal shavings into my carpet of which now I have a black stain that can't be removed. They informed me that the rocker arm needed to be replaced. They came back a couple weeks of later and replaced both rocker arms. Not even a week went by when one of the replaced rocker arms broke.

We purchased a leather sectional in January 2012 and had it delivered in February, as it was a floor model. In July 2012, a seam started coming apart so I called for warranty work. Mary, the service manager, looked us up in the computer and the first thing out of her mouth is "I see you did not buy the extended warranty". I agreed with her and replied but the couch is only 6 months old and seeing as how we paid several thousand dollars for it, I would expect La-Z-Boy to fix the issue. She told me there would be an $80 trip charge for their "technician" to come out. Well, the first time they were supposed to come out, Mary did not give them the correct number, so I waited all day for nothing.

The seat spring broke and consequences were new seat spring provided per warranty to the customer, but were not put in by Richland Bell Furniture or La-Z-Boy. Cost to install seat spring into recliner would have been $170. The warranty La-Z-Boy offers even though it states 100% does not include labor. Good luck if you need upholstery work done. If we could have built it, we would have done it ourselves.

I won't even waste my time with a lengthy, detailed explanation of what happened. All these reviews say it all. I live in the Buffalo area and purchased a recliner from the Amherst store. It was unusable due to poor salesmanship. Customer Service is horrible, to say the least! I was passed off from one person to another, 4 phone calls, one technician and over 3 hours of aggravation later. They just want your money and you are stuck no matter what you tell them. Information is inconsistent and they twist their answers around to keep your money in their pocket. Technicians they send out are trained to make money for the store. This is the most aggravating experience I have ever encountered with a purchase ever! Do not buy from La-Z-Boy! You are better off buying from a discount store who aims to please. Right now, I have no money and no chair! It looks like they have to get the money to pay Brooke Shields for advertisements from someplace. It's from us, the customer. If you are considering purchasing form LA-Z-Boy, run fast!

We purchased two sofa recliners for about $3,000. We were so happy with our purchase but soon regretted it. The foam on one side of the sofa gave way - it was replaced. Then the back gave way - it was replaced. The foot rest broke in half. We are waiting for replacement. We were told the footrest is a piece that is commonly replaced. The warranty is for the first year. If something breaks, contact the seller, the parts then are eventually FedExed to the owner, then schedule a date when the repairman can come out and fix it. This process which is free the first year takes a very long time and remember it's only the first year. After the first year, then they charge labor to fix it. I was told this furniture is the best and would last forever compared to other furniture but it really doesn't. I'm very disappointed with La-Z-Boy and my purchase. I feel I'm stuck with it.

My husband and I ordered our furniture in early July and were told it would be ready for pickup late August/early September. I called the last week of July to get my pickup date and was told that it would now not be ready until mid to end September due to a fabric backorder. Nobody called me to inform me of this. Then, I called the last week of August to get my pickup date and was told that it would not be ready until October. Before we purchased the furniture, we told them we would be moving and if it couldn't be ready, we would not purchase. However, they assured us it would be ready. Now, we have moved and have no ETA for us to make arrangements for pickup. The lady on the phone said that my concern was unfounded because they could deliver but for a hefty price. So here I am very dissatisfied, don't even have my furniture, and have no idea when I will receive it. I find this practice of business unacceptable. But since I prepaid, they don't care! I suggest anyone ordering from this company not to put too much stock into their promises.

I bought one of the double fabric recliners from La-Z-Boy back in the Spring of 2012. It smelled so bad of chemicals that I informed American Express to not pay for it. La-Z-Boy sent out a representative who informed me there was no smell, but I could smell it strongly and my wife could just barely smell it. The store manager said they would replace it with an electric model from the floor if I paid the difference and I did. It did not smell so bad; however, after a few days it began to smell more.

We own a reclining sofa and a chair and 1/2. Both units have parachute pulls to initiate the reclining process. There are 3 pulls (1 on the chair, 2 on the sofa). Every year the wire breaks and we are unable to recline until it is replaced. We called customer service and were told it will cost $79 for a technician to come out. When I asked about their 100% guarantee the first time it happened, which was less than a year after delivery, I was told that it only covered materials and we still had to pay for labor. The technician came out, looked and was gone in less than 5 minutes after agreeing 2 of the 3 pulls had snapped. He promised to order new ones. A couple of months later, after many calls to the store and living the telephone runaround, the technician came out to fix the pulls. He tried to get my wife to pay another $79, but she refused... And after a few more phone calls, we learned we were right.

We lost 25 percent of our family's money after a bad experience - After reading many of the reviews, we are actually some of the lucky customers since we never actually received the furniture that we ordered. We were told that our furniture would be in on the tenth, but it never came in because the material was not in stock. I was told that I could select another material, but when I asked for my money back, I was told that I would never get all my money back because I had signed a contract. We lost four hundred dollars, but we are grateful that we do not own a trashy furniture. I will say that La-Z-Boy furniture has the worst customer service that I have ever experienced.

We ordered a couch, loveseat, ottoman, and recliner. Every piece was flawed. The construction quality was 100% disappointing. The upholstery was so poorly done, the piping was uneven, the fabric was flawed, the backing of the couch was pulling away and bulging, the fabric was torn on the bottom, there wasn't enough stuffing, and the fabric rippled on the cushion fronts. The ottoman was not level, and the fabric was pulled on the top. The recliner was so poorly constructed that the footrest was 1-inch away from the chair leg on one side and touching on the other! The whole frame was bent, and the upholstery was very poorly done. We paid $4000 for 4 months of aggravation, but fortunately, the store accepted the furniture back and gave us a full refund. Reading these reviews of people who have kept their crap, I felt the same way in that I just wanted it out of my house because it was just such a negative experience. I would say don't buy anything that they sell.

La-Z-Boy Naperville, IL location is the worst. I have never had more incompetent people trying to help me with such an expensive and important purchase. Last Saturday (7/13), I ordered a couch and a recliner. On Tuesday, the couch was delivered but it had a large problem, a wire was coming through the leather from the inside and poking out. That's a pretty big issue for a $1,500 couch. I called the store and spoke with the manager DJ and was told to refuse the couch. DJ (the store manager) said that she could get me one this Sat. and rescheduled. The issue was that I was pretty sure that the sales person who sold me my couch said that there weren't any other couches for a couple weeks, so I called the store to confirm that in fact I would have the new couch on Sat.

In February, we bought "2" chairs and a reclining sofa. It took 2 plus months to get it. One chair had to be replaced immediately. The sofa and matching chair (chair was supposed to be the same style and fabric and is not) both have issues. The sofa arms are under stuffed and upon sitting down you must be very careful or you will hit on a piece of wood that isn't covered. The technician said it used to be covered and for some reason it was changed.

La-Z-Boy Rex sectional recliner was ordered on January 8, 2012. We waited the 10 weeks. The couch was delivered mid-March. Delivery was okay, but assembly was not quite perfect and the shade of dark brown was slightly different on one or more pieces (even though the dye lot tags apparently matched). La-Z-Boy decided the optimum solution was to order us an entire new couch. In mid-July, we now just received the replacement (all the while conscientiously trying to keep the dog and cat hair off, knowing they would resell it as a clearance item).

Don't buy anything from here. I ordered a leather sectional. It took months to get delivered. The sectionals don't match (color, texture, and dimensions). They gave a customer service number. After hours of holding, they said a “technician" will come by in a month’s time to "verify” the complaint. They did not really do anything about it. The quality is disgusting. I ordered a side table with it and it was never delivered. They said, "Our record shows that you have picked it up at the store." They will change the grade of the leather on you.

After 6 months, the chair and sofa are not holding up. My husband and I bought a chair and sofa in late 2011. The one side of the sofa was leaning. A technician came and replaced it but now the other side is doing the same thing and they won't replace it. The padding on the leg part of the chair is so thin now that it hurts my legs. They won't do anything about that. Their customer service sucks. They said they called the day before coming but they didn't. When I signed the paperwork saying that they were here, there was a bunch of highlighted areas on it saying that they had called and someone told them it was fine to come. I even checked my phone to make sure and there were no records of them calling, nothing. We spent over $3,000.00 on 2 pieces of furniture that are crap. I would love to exchange them or get my money back but I am not holding my breath. I will never buy from La-Z-Boy again. They are very rude too.

I ordered a sectional on 5/20 for $3,500. On 5/25, the manager of the Christiana store (Sue) realized there was a mistake and they under-charged me $500. Without my knowledge, she decided to go ahead and pull our credit card number and charge us the additional $500. That's illegal! I called her and she was refusing to fix her mistake, so I called corporate, a regional manager got involved and he fixed it. Then she apologized, worst sales person ever and she's the manager!

When I bought the La-Z-Boy chair 4 and 1/2 years ago, I was told that I had an unconditional guarantee for the lifetime of the chair. I assumed this would include everything about the chair. Now, the chair will no longer work. I have to wait for two weeks for a service call, and they are charging $99 just for the service call plus any additional parts and labor. I think this is very poor service. I will never buy another La-Z-Boy chair, I would not trust the company even if it was in writing.

The sales rep tells you this plan will take care of any problem you will have with the recliners, what a lie. Nothing but a runaround. Their Guardsman protection plan is a big joke. Do not waste your money on the plan! This is their way of making more money and not standing behind their furniture. Do not shop at La-Z-Boy, go down the street to Darvin’s; they take better care of you.

I purchased a wall-away chair ($700) and had problems with the footrest from day one. I delivered the chair base to the store for a repairman to fix. No one was in the warehouse and the store manager said he was not allowed to help anyone unload an item. I am a female and 65 years old. He stood there with his hands on his hips and watched me struggle. After 3 days, I was told the frame was bent and it would take $500 to repair! They do not stand up to their guarantee, and their customer service (especially in Austin, Texas) stinks!

On March 11, 2012, I purchased a sofa from La-Z-Boy. Guardsman's fabric protection plan was highly recommended by my sales representative, and I was told at the time of purchase that I'd receive a service kit in the mail within a few weeks containing all the products needed to treat the sofa. The cost of the protection plan was $119.99. After a couple of months had passed and I still did not receive the kit, I tried to contact Guardsman only to find that your service is only available during the work day and not available on weekends. I also went into La-Z-Boy and was told by the sales representative to give them a couple more weeks to get my kit. I mentioned to the sales rep that I didn't want to pay $119.00 for a phone number. She said, "I don't blame you, and you should get your kit. Give it another week or two." It was her advice.

We bought two matching La-Z-Boy recliners. A couple of months after the purchase, I called the company as my footrest would not fold down properly. The foam would buckle in. They ordered another seat and replaced it. A couple of months later, I called again. My year was up, but they would replace it again and gave me some excuse about ordering the wrong style last time. A couple of months later, it’s the same thing. I sent a letter and photos to the company and the local store I purchased it from. The company said sorry, but it was my fault for ordering the fabric I choose. The local manager came out and said he would get this taken care of. That was the last I have heard from anyone. My husband's chair looks great. Mine looks like an old person without their false teeth. Never will I buy from them again! All their hype about the quality and the guarantees is just for the sale only.

We bought recliners in August 2012 [sic] and the one I use regularly is already wearing thin with holes in the seat and back after only 10 months. They said when we bought the furniture, they would stand behind us for any problems. Well, they looked at it and said it is not a defect so it would cost $500+ to repair it and I think it would likely fail again in a few months. The problem is likely poor quality fabric. I am telling everybody to avoid La-Z-Boy. The people at customer service and the people at the store would do nothing at all. I could not be more disappointed in them. This is just an overpriced rip-off store.

The England sofa is impossible to sit on. Cushions are so uncomfortable. There is supposed to be a ten year warranty on cushions. The sofa made by England is supposed to be part of La-Z-Boy, but I cannot get a response from them. I would appreciate your help.

This is regarding two La-Z-Boy recliners. Back in January, I bought two matching recliners. These happened to be number 5&6 chairs. Four years ago, I hurt my back really bad and could only sleep in my La-Z-Boy. We couldn't go on any trips without taking a chair. That's how we decided to buy two more and keep one on our older ones to take with us. Through the years, I have told everyone, “If you want the best sitting chair, get a La-Z-Boy.” This was true until I bought these.

I purchased a reclining sofa from La-Z-Boy Furniture Galleries in Barrie, ON and was advised that it would take up to 8 weeks. Eleven weeks later, without explanation from either the corporate customer care or the store itself as to when the sofa would arrive - each blamed the other and took no responsibility. Sofa arrived and is a wiggling-jiggling piece of crap. Everyone that has seen it, since it came in the door, agrees except for the store and the technician they sent out (who formed that opinion without ever examining the sofa). They refused to take the sofa back, say it doesn't need repair. Run, don't walk, away from this business. I'll continue the fight, but don't stress yourself - find something, anything, somewhere else.

I have an entire history to write about when it comes to some furniture that we purchased in 2010. However, I won't bore anyone with the long story. I'll just say they’re made in the U.S.A. - Furniture is a piece of crap. However, with all that said, there was one person at the La-Z-Boy customer care center in Odenton, MD that assisted me. Although the poor quality of the furniture wasn't her fault, she helped me more than anyone I spoke with. I sent two letters to the CEO and, of course, never received a response. Brenda is the lady that helped me and apologized greatly for the issues we had. Good luck to all - and never ever, ever, ever recommend La-Z-Boy furniture to anyone. I guess we "should" have figured the poor quality, since the name alone says it all.

I purchased a motorized recliner in May 2011. The delivery date was July 2011. Within a few weeks, it was falling apart mechanically and structurally, with support of the chair a problem. Technicians and the regional service office were so slow in managing, responding and assessing the problem. After numerous repair visits, and lost time on my part and months of delays, they rebuilt the chair because of the flaws (mechanical and material). After just a few months, the rebuilt chair began to have the same problems as the original, plus more. The corporation has declared "denial of the claim" and that these problems are due to "normal use" (after a few months?).

I placed an order in January and received all but two items by March. Then there was no effort to get my last two items - a cocktail table and lamp. Every week I called and a different excuse was given. Never did La-Z-Boy call me. They had my money for months. I even found the lamp at another La-Z-Boy furniture store, but couldn't buy it because I already paid for it at another store. In May, I just wanted this runaround to end. I went back to the store (again) and finally the lamp was there, but there’s no cocktail table. My account was credited and I still have to find a cocktail table that will match with the other furniture. The furniture is great. But once they have your money, don't plan on getting what you paid for.

I ordered a sofa, an over-sized chair, and 2 tables. I was told they should all be here in 6-8 weeks. Finally, it came in 10 weeks, this past Saturday (Memorial Day weekend) at 9 p.m. I love the sofa and chair. But, they gave me the floor sample of the tables. The salesperson had no idea what happened. I totally believed him. It was the store manager who deceived and lied to me. He should lose his job! How I knew? - It was by the dead spider, a spider sac, and dust inside the drawers I had to clean out. And the tags were still on the tables from the floor. The manager admitted he did the change without telling the salesperson or me. He told me he would take $100.00 off of each table. Well that was a lie too, with the tax to be added the total was $200.00. Still lies. I would never let anyone go there and buy items.

I agree with everything that has been said. I ordered the Gibson and Melanie rocker recliners on 8-20-2011. I finally received them on October 20, 2011. I paid over $2,000.00 for theses recliners. We had them a few days. Both chairs when reclined out lean back so far it almost throws us over our heads. Also, the chairs are so uncomfortable that my husband’s hips hurt. My buttocks ache so bad it is painful to walk or go upstairs. I went to the doctor to check for arthritis. Luckily, my tests came back negative. The pain is coming from my La-Z-Boy recliner. After two weeks, I called the dealer to come out and adjust the chairs. He said he could not, but said there are adjustment screws under the chair. This did not help. I went back to the dealer yesterday, 5-28-2012. I wanted to trade these in. He told me he has this exact chair at home and he loves it. Just because he loves it does not mean I will and this is nothing that can be controlled. He then walked off and refused to help me. The padding on the arms has collapsed on my husband’s chair. Please do not waste your money on anything with the La-Z-Boy name on it.

I purchased a 1-1/2 sized recliner and a matching loveseat about 2 years ago, along with the extra extended warranty. Less than a year later, the footrest board on the recliner cracked in half. A repair person came to the house and took the chair with him to repair. A couple months ago, I noticed that the screw had fallen out of the footrest. Upon closer examination, I noticed that the wood was particle board and the part where the screw went was all eaten away. The loveseat has had its own issues! I heard a crack once and when I tilted the couch forward, I noticed that one of the support boards had broken in half. I glued it with wood glue and clamped it. Within a couple of months, I tilted the couch forward to vacuum under it and the same board was broken in another spot close the the first spot. This time, I took pictures of the break. Again, the board was cheap particle board!

We purchased furniture on 3/15/2012 (sofa with matching chair/ottoman and coordinating recliner). I explained to the salesperson that the door would be a tight fit due to a retaining wall, but my daughter and I were assured that La-Z-Boy delivery people were professionals and they would not have a problem getting the furniture in. At no time did she mention or recommend measuring the doorway. Since we have moved large queen size sofa, sectionals, freezers, washer and dryers, to name just some of the furniture that has been moved in and out of this doorway, we did not anticipate a problem. We waited 10 weeks for the furniture and the delivery people were not professional. I have never seen a professional wearing a basketball jersey and shorts to work in. On 5/24/12, the delivery people stated the furniture would not go through the door; they did, however, want to know if a window would open. Why? The window is smaller than the door. They were not careful with the doorway or the furniture.

We bought a La-Z-Boy double recliner in 2011. It has broken 3 times. We are small people, me at 115lbs and my husband at 155lbs with no children, so it is not abuse. The same problem happens every time. The foot positions will not lock except in the highest position. They will not repair it in our home, but haul it 3 stories away and keep it for weeks leaving us chairless. I want our money back so we can buy a chair that works. We paid $2,873.91 which is a lot of money for us, but we like to sit together in comfort. This has been a nightmare. I would recommend buying a less expensive chair.

Extremely poor quality, aggressive repairman - We purchased a custom, very large sectional recliner from the Annapolis Store a few years ago. It came apart and the recliners were broken. I ordered the recommended part from La-Z-Boy customer service. When it got delivered to my house, I then called and set up the appointment, ($90.00). Tony, the repair guy came and was extremely negative and aggressive about the problem from the minute he walked through my door. He said he could replace the part but could not put the sectional back together. And he would not put it back together knowing it would come apart again, because it would not stay gripped to the floor.

I bought two recliners from La-Z-Boy Furniture Galleries in Henderson. They said they come with a lifetime warranty on frame, and we could take out a warranty for five years to cover fabric. I took it out. One chair, the fabric goes inside the other, has a stain and they want to charge to repair them. I have bought La-Z-Boy before but I wouldn't buy anything else from them if it was a dollar. I'm even going to see about court action. Do not buy a La-Z-Boy. We also bought a sofa. Salvation Army has better furniture than they do. I have recommended them before because we had good luck. Never again. They are crooks without a gun. How can they sell warranties and then no one can force them to honor it. I've seen Nevada did away with consumer fraud division back home. They would step in and help solve the problem.

I have had a La-Z-Boy recliner that I bought about ten years ago and it is fantastic and comfortable to this day. Sadly, I have had to move back to it by myself as my wife and I can no longer sit next to each other on the dual recliner we purchased just over a year ago, at great expense. The dual recliner seat cushions have worn out and let me sink through so deeply that there is no lumbar support at all. My hip began to bother me so badly that I had to see the doctor regularly. I had even used the other side of the sofa so it would break in evenly, but instead, the foam seat cushions broke down on both sides! Luckily, my wife weighs only 125lbs so she can still sit on the sofa, but myself at 195, I am back to my old single recliner by myself.